i ordered a vacuum from a company online on a warehouse deal..and even though it was inspected..the power button did not work unless you held it in! dealing with the cs took awhile and was a pain!
yeah, especially since customer service is usually where companies skimp and do not try to hire or train employees very well. well, i hope it has a good resolution in the end and something works out in your favor. i am a clean freak, so i would hate to not be able to clean properly when i wanted or needed to.
i am not keeping something broken. i really needed a vacuum days ago though! so that was really irritating! dealing with the cs took awhile and was a pain