i thought a free trial date was aug th, not the th so i was charged last night! however they do not have a phone number and the cs rep was so nasty and said i could not be refunded on a software i am not even using and i was just charged! i could not believe how nasty the rep was! i wanted to smack her!
i was refunded! a dispute would cost them more, so she was super snotty and refunded it!
i am sorry for how she treated you. even if she could not refund the money, she could have been more polite. maybe you could talk to someone else and try to download it again so that you at least have the software.