Just two months later while playing in the World Open in Haikou, China, Allen described the conditions on his Twitter page as "horrendous", following up with: "Journey a nightmare. People are ignorant. Place stinks. Arena's rubbish, tables poor, food is horrendous. Other than that I love China", although this tweet was later deleted. Answering critics of that particular tweet, he said they should "get a life". World Snooker described his remarks as very disappointing. It was later revealed that Allen was fined £1,000 for his criticism and he went on to close his Twitter account in April. He later reopened it and used it for some time but proceeded to close it again for most of 2020, citing repeat issues of abuse and trolling that have disrupted his game. As of late 2020, it has since been reopened.