"By all accounts, he used his business acumen and experience to excellent effect, notably in two areas. The first was in building important relationships with both the Belgian and American business communities, and with senior Belgian Government officials charged with financial and trade matters. The second was his active and visible outreach to the Belgian community to improve the image and standing of the United States at a time when both were suffering as a result of Belgian misgivings about U.S. policies, such as the Iraq war. His efforts in both areas were judged highly successful."