The film had its world premiere at the 75th Venice International Film Festival on 30 August 2018, and made its North American debut the next day at the Telluride Film Festival. The film also played at the Toronto International Film Festival. It was screened at the San Sebastián International Film Festival on 27 September 2018, the New York Film Festival on 5October 2018, and the 29th New Orleans Film Festival as the Centerpiece Film on 22 October 2018. The film was released at independent theatres in Mexico on 21 November; however, the Cinépolis and Cinemex chains refused, as they demanded a longer exclusivity window than what Netflix offered. Released digitally on 14 December, the film was watched by 3.2 million households between January and February 2019, with a peak of 418,000 viewers on 23 February, the day before the Academy Awards.