During her tenures in the ministry, Zguladze helped carry out sweeping police reforms that earned praise in the West. She was also the ministry's spokesperson on a range of issues, including during negotiations with foreign diplomats, and briefed the media during the tense days of the August 2008 war with Russia. In a classified U.S. diplomatic dispatch from 2007 published by WikiLeaks, Zguladze was described as "a tireless bureaucrat… sharp, and sometimes slightly sharp-edged, knowledgeable and a fierce debater".