God, I hope it's not something wrong physically with my computer, but I am having trouble following along with your first troubleshooting step as I don't believe I have a F11 key on my keyboard. I've looked and I can find the F and 1 keys separately. Is there any other way I can make this smaller without closing everything what I have open or forcing my computer to restart? If I give you more information about the computer I am using, would you be able to give me more specific instructions?