标题：全国高职高专专业英语规划教材·酒店英语
图书信息
出版社: 清华大学出版社; 第1版 (2010年4月1日)
平装: 331页
正文语种: 简体中文, 英语
开本: 16
ISBN: 7302219990, 9787302219996
条形码: 9787302219996
尺寸: 25.6 x 18.2 x 1 cm
重量: 499 g
内容简介
《酒店英语》基于酒店的各种工作情境进行构思、设计和编写，尤其是从提高酒店从业人员的英语交际能力出发，同时兼顾酒店理论知识的提升。全书共分为6章，chapter I为酒店概述，Chapter II～Chapter VI，各章依据工作情景设置相应的几个学习模块，每一模块就是一课，每一课涵盖九大特色栏目。
《酒店英语》为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求，将职业训练贯穿于英语学习中，使他们能够全面提升酒店工作能力。《酒店英语》在内容上涉猎广泛、专业性和实用性强。
《酒店英语》可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书，也可作为酒店、餐馆业员工的培训用书。
目录
Chapter Ⅰ  An Overview of Hospitality Industry
Preamble
Lead-in Activity
Practical Practice
Activities
Chapter Ⅱ  Front Office and Its Sections
Lesson One  An Introduction to the Front Office
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two  Room Reservations
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three  Bell Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
LessonFour  Concierge Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five  Check in
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Six  Telephone Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Seven  Business Center
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Eight  Cashier's Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversation
Activities
Etiquette Tips for Daily Life
Chapter Ⅲ The Housekeeping Department and Its Sections
Lesson One  An Introduction to the Housekeeping Department
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two  Regular Services
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three  Laundry Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Four  Personalized Housekeeping Service
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five  Dealing with Emergencies
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Chapter Ⅳ  Food and Beverage Department
Lesson One  About the Food & Beverage
Preamble
Lead-in Activity
Practical Practice
Activities
Etiquette Tips for Daily Life
Lesson Two  Taking Restaurant Reservations
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Three  Hosting
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
LessonFour Taking Orders
Preamble
Lead-in Activity
Practical Practice
Situational Conversations
Useful Expressions
Activities
Etiquette Tips for Daily Life
Lesson Five  Serving Dishes
……
Lesson Seven Room Service 
Lesson Eight Paying the Bill 
Chapter Ⅴ Health and the Recreation Club 
Lesson One About the Health & the Recreation Club 
Lesson Two Beauty Salon 
Lesson Three Gym 
Lesson Four Sauna Bath and Spa 
Lesson Five Swimming Golf and Karaoke 
Chapter Ⅵ Other Services in the Hotel 
Lesson One Dealing With Complaints 
Lesson Two Shopping 
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