标题：成功应对职场困境全攻略
基本信息
[产品名称]成功应对职场困境全攻略  成功应对职场困境全攻略[1]　　[作者] [美]苏珊 F. 本杰明 著 　　[出版日期] 2013-2 　　[出版社] 人民邮电出版社 　　[开本] 32开 　　[页数] 260 　　[其他介绍] 职场完美措辞系列 
定　价:32.80元
内容简介
《成功应对职场困境全攻略》大量实用措辞 成功应对最棘手的职场困境。　　你有多么喜爱自己的职业，难免会在工作中遭遇各种困境。这将考验你保持头脑冷静的能力。　　《成功应对职场困境全攻略》中提供了大量实用的措辞帮助您躲过灾难，规避与同事之间的尴尬场景，并且使您游刃有余。如果您应邀做一个即兴演讲时，或无意间把一封私人邮件发给老板时，可以参考此书找到最佳用语。
无论你有多么喜爱自己的职业，难免会在工作中遭遇各种困境。这将考验你保持头脑冷静的能力。《成功应对职场困境全攻略》提供了大量实用的措辞帮助您躲过灾难，规避与同事之间的尴尬场景，并且使您游刃有余。如果您应邀做一个即兴演讲时，或无意间把一封私人邮件发给老板时，可以参考此书找到最佳用语。无论您遇到多么尴尬的困境，《成功应对职场困境全攻略》都会给您提供应对措辞，使您在职场上左右逢源成为职场达人
　　作者简介　　作为一位管理专家、沟通专家，以及“伟大之声”广播电台的嘉宾热线节目主持人，苏珊 F. 本杰明每星期的听众遍布于世界各地。其独到见解专题刊登于各大刊物，包括《华尔街杂志》和《芝加哥论坛》。她还在众多报纸上开辟了沟通问题的专栏，主要有《今日美国》、《迈阿密先驱报》、《芝加哥论坛报》和《纽约日报》等。
　　目录　　致谢 Acknowledgments　　第一章 职场困境简析　　Part One An Introduction to Difficult Situations at Work　　化解职场困境的七个决定性因素　　Seven Determining Factors When Addressing Difficult Situations at Work
第二章 职场中常见的尴尬局面　　Part Two Embarrassing Situations at Work　　错发私人电子邮件　　A Personal E-Mail Reaches Someone Else　　私人电子邮件被错误地群发　　A Personal E-Mail Reaches Almost Everyone Else　　为客户制定的方案中出现了其他客户的名称　　You Send a Client a Proposal with a Different Client's Name in It　　老板无意中听到你对职场中人员和事情的批评言辞　　Your Boss Overhears You Criticizing Something or Someone at Work　　你正在批评某人，后来发现当事人可能听到了　　You Were Criticizing Someone, Then Realized the Person May Have Heard　　听到了同事对你的非议　　You Hear a Coworker Criticizing You　　向客户催款，但实际上对方已经付过了　　You Demand Payment from a Client Who, It Turns Out, Paid You Already　　你当众慷慨激昂地强调一个观点，紧接着却发现自己弄错了　　You Emphasize a Point—Strongly and in Front of Lots of People—Then Immediately Discover You're Wrong　　你在报告中提供的事实或者建议被发现是错误的　　You Provide Facts or Advice in a Report That Proves to Be Wrong　　偶尔(明显地)打嗝、呻吟或者放屁(这的确时有发生)　　You Accidentally—but Obviously—Burp,Groan, or Break Wind(It Does Happen)　　叫错别人的名字　　You Call a Person by the Wrong Name
第三章 聚光灯下(怎么会站在这儿？！)　　Part Three In the Spotlight—(and Not Sure How You Got There)　　大庭广众之下感到难以胜任，毫无准备　　You're in Front of a Group and Feel Utterly Incompetent—and Unprepared　　没带必要的幻灯片、讲义或者是演讲稿的复印件　　You Don't Have the Required Slides, Handouts, or Other Copy for Your Presentation　　需要延长会议或者通过电子邮件重新召集会议讨论某个棘手的问题　　You Need to Prolong a Meeting—or Reconvene One via E-Mail—on a Difficult Topic　　同事让你处理某一难题，并且你知道与会者不喜欢这一话题　　Your Colleagues Ask You to Address a Situation That You Know the Audience Won't Like　　顾客在公司接待室大声抱怨时，员工向你求助　　An Employee Turns to You for Help When a Customer Starts Complaining—Loudly—in the Lobby of Your Business　　在会议上，与会者要求你解释公司发生的一桩丑闻　　At a Meeting, Participants Ask You to Explain a Scandal That Occurred at Your Company　　新闻界让你谈论你们行业所面临的某个问题　　A Newspaper Asks You to Discuss a Problem Confronting Your Industry　　你成为某一问题或其他棘手情况的关键人物，而你并不清楚怎么会这样　　You're the Point Person for a Problem or Other Difficult Situation—but You're Not Sure Why
第四章 职场中遭遇个人不幸　　Part Four When Personal Tragedies Flare Up at Work　　同事被诊断出严重病情　　A Colleague Is Diagnosed with a Serious Illness　　员工由于健康原因必须休假　　An Employee Must Take Leave Because of a Health Problem　　同事的配偶或父母去世　　A Colleague’s Partner or Parent Dies　　员工由于父母或子女生病需要照顾而耽误工作　　An Employee Must Miss Work Because a Parent or Child Is Sick and Requires Attention　　你正经历个人困境，工作需要弹性安排　　You Are Experiencing Personal Problems and Need Flexibility at Work　　你由于个人原因必须离职，但最终可能想重返岗位　　You Must Leave Your Job for Personal Reasons but May Want to Return Eventually
第五章 遭遇违抗和怠工　　Part Five In the Fire of Sabotage and Insubordination　　持续的消极对抗和抱怨削弱了团队的士气和精力　　A Constant Air of Passive-Aggressive Whining Undermines Team Morale and Energy　　合伙人想要窃取你的项目　　Associates Try to Steal Your Project　　你的公司或合伙人向客户谎报工作量以获得更多的业务　　Your Company or Business Partners Are Lying to the Client About the Scope of Work So They Get More Business　　供应商未能提供所承诺的服务　　Service Providers Don't Supply What They Promised　　大批员工突然跳槽到竞争对手的公司　　There's a Sudden Exodus of Employees to Your Competitor　　你们的公司遭遇恶意收购　　Your Company Gets Bought Out in a Hostile Situation
第六章 应对压力　　Part Six Pressure Cookers　　项目时间紧迫　　Tight Deadline for a Project　　突发问题导致期限紧迫　　Sudden Deadline Because of Unexpected Problems　　限期紧张源于竞争对手威胁要抢先发布新产品或者抢先开展新业务　　Tight Deadline Because a Competitor Threatens to Launch a Product—or Open a New Business—Before You Do　　你搞砸了一个项目，必须对客户做出解释　　You Derail a Project and Must Explain to the Customer　　由于法律或其他方面的新规定，你必须改变你的员工规则、文件或者流程　　Because of New Requirements (Legal or Otherwise), You Must Redirect Your Employees, Your Paperwork, and Your Processes
第七章 遭遇财务困境　　Part Seven Difficult Financial Situations　　你的团队预算花光了，必须对此给予解释　　Your Team Went Over Budget, and You Must Explain Why　　需要应急专款　　You Need Unexpected Funding　　你得知有员工窃取公司财物　　You Learn Some of the Employees Are Stealing from the Company　　心仪的客户拖欠款项，你无法与对方交易　　You Can't Sell to a Favored Client Because His Back Payments Are Long Overdue　　现金流转出现问题，你被迫推迟支付员工和承包商的工资　　You Have to Delay Your Employees' and Contractors' Pay Because of Cash Flow Problems　　由于现金流转问题，你必须让客户提前付款　　You Need to Ask Clients to Send Their Payments Early Because of Cash Flow Issues　　你目前工资收支不相抵，需要争取加薪　　You Can't Make Ends Meet on Your Current Salary and Need to Push Hard for a Raise
第八章 两性关系的沼泽　　Part Eight Relationship Quagmires　　两名员工之间关系暧昧　　When Two Employees Are Having an Affair　　老板不正当地向你表示好感　　When You Receive Inappropriate Overtures from a Boss　　同事向你献殷勤　　When a Coworker Comes On to You　　客户以下流的、粗鲁的或其他不正当的行为骚扰你或者你的员工　　When a Client Bothers You or Your Employees through Lewd, Rude, or Other Inappropriate Behavior　　员工在工作时间使用不适当的材料或登陆成人网站　　When an Employee Uses Inappropriate Materials or Accesses Adult Web Sites at Work　　……