标题：饭店服务英语
图书信息
出版社: 高等教育出版社; 第1版 (2004年4月1日)
丛书名: 普通高等教育“十一五”国家级规划教材
平装: 258页
正文语种: 简体中文, 英语
开本: 16
ISBN: 9787040252927
条形码: 9787040252927
尺寸: 25.8 x 19.2 x 2.4 cm
重量: 540 g
内容简介
《饭店服务英语》是普通高等教育“十一五”国家级规划教材，是原新世纪高职高专教改项目成果教材《饭店服务英语》的第二版。《饭店服务英语》是根据饭店业相关职业岗位群的实际工作需要，从切实提高饭店服务人员的英语语言交际能力出发进行构思、设计和编写的，形式新颖、选材独到、内容丰富、语言规范、针对性强，对高职高专院校饭店管理与服务专业学生英语语言交际能力的强化训练具有较高的实用价值。全书共设4个专题25个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4个部分。书后附有饭店服务英语常用专业词汇。《饭店服务英语》还附有MP3录音光盘，可作为听、说训练素材。《饭店服务英语》可作为高等职业院校、高等专科学校、成人高等院校、应用型本科院校饭店管理与服务专业及相关专业的教学用书，也可供五年制高职、中职学校学生使用，还可作为饭店从业人员的业务培训教材和参考读物。
目录
Workshop One English for Front Office
Unit 1 Room Reservation
Part OneKey Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1 Receiving a Reservation (Basic Procedures )
Dialogue 2 A Group Reservation
Dialogue 3 We Are Fully Booked
Classroom Activities
Part Three Extended Reading
Advance Reservations
Part Four Exercises
Unit 2 Reception
PartOneKey Points for Teaehing, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part Two Simulation Training
Technical Terms
Sentence Pattems
Sample Dialogues
Dialogue 1A Guest with Advance Reservation Checks in
Dialogue 2Registering a Tour Group
Dialogue 3Receiving a Walk-in Guest
Classroom Activities
Part Three Extended Reading
What Should Hotel Receptionist Do?
Part Four Exercises
Unit 3 Bell Service
Part One Key Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
PartTwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1Receiving a Guest & Bringing Him to His Room
Dialogue 2Running Errands for Guests
Dialogue 3Getting down the Luggage before the Guests Check out
Dialogue 4Hiring a Taxi
Classroom Activities
Part ThreeExtended Reading
The Front Desk Employees
Part FourExercises
Unit 4Money Exchange
Part OneKey Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1An Overseas Call
Dialogue 2Morning Call
Dialogue 3Taking a Message
Classroom Activities
Part ThreeExtended Reading
Telephone Calls
Part FourExercises
Unit 6Information
Part OneKey Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1Inquiring about Telephone Fee
Dialogue 2Giving Information
Dialogue 3Posting a Letter
Classroom Activities
Part ThreeExtended Reading
Ways of Categorizing Hotels
Part Four Exercises
Unit 7Complaints
Part One Key Points for Teaching, Learning & Assessment in the Unit
Learning Objectives
Key Points in the Unit
Part TwoSimulation Training
Technical Terms
Sentence Patterns
Sample Dialogues
Dialogue 1Misunderstandings at the Front Desk
Unit 8 Paying the Bill and Checking out
Workshop TwoEnglish for Housekeeping Department
Unit 9 Room Cleaning
Unit 10 Guests' Requests
Unit 11 Laundry and Valet Service
Unit 12 Room Service
Unit 13 Lost and Found
Unit 14 Damage and Compensation
Unit 15 Problems and Maintenance
Workshop Three English for Food and Beverage Department
Unit 16 Table Reservation
Unit 17 Receiving Diners
Unit 18 Taking Orders and Recommendations
Unit 19 Chinese Food Restaurant
Unit 20 Western Food Restaurant
Unit 21 Buffet and Coffee Shop
Unit 22 Complaints
Unit 23 Payment
Unit 24 Beverage Service
Workshop Four English for Other Departments
Unit 25 Sample Dialogues for Other Departments