标题：酒店房务英语
图书信息
作者：韩东红  主编
出版时间：2011-8-1  [1]版次：1
页数：211
字数：323000
印刷时间：2011-8-1
开本：16开
纸张：胶版纸
印次：1
I S B N：9787566301130
包装：平装
内容简介
近十年来，中国的高等职业教育发展已取得丰硕成果，大批综合素质高、动手能力强的高职学院毕业生深受用人单位的好评。但仍然有一些基本问题亟待重视并从源头上加以解决，诸如高职院校毕业生的职业技能与用人单位岗位需求较大差距；为数不少的学生抱怨课程呆板落后、教材内容陈旧，而不能实现就业能力的有效培养，还形成某种程度上的低社会认同度。笔者认为上述问题长期存在的一个重要原因是高职课程体系安排、教材建设的重点与特色不能符合人才培养的内在规律，专业英语教育的问题也在于此。
2010年7月29日，备受关注的《国家中长期教育改革和发展规划纲要（2010-2020年）》正式全文发布，这是我国进入21世纪之后的第一个教育规划，是今后一个时期指导全国教育改革和发展的纲领性文件。《规划纲要》进一步明确提出要实施职业教育办学模式改革试点，以服务为宗旨，以就业为导向，推进教育教学改革，实行工学结合、校企合作、顶岗实习的人才培养模式，以切实提高职业教育教学质量为重点，满足经济社会对高素质劳动者和技能型人才的需要。
目录
PartA Front Office Department
Module One Making Reservations
Dialogue 1 A Phone Call Reservation
Dialogue 2 A Group Reservation
Dialogue 3 Booking a Suite
Dialogue 4 Confirmation Call
Policies and Procedures of Making Reservations
Reading Hotels and Rooms Division Department (I)
Module Two Checking in
Dialogue 1 Filling in the Registration Card/Form
Dialogue 2 Group Registration
Dialogue 3 Checking in for Walkin Guests
Dialogue 4 Guests Who Arrive Late
Policies and Procedures ofRegistering Guests with ConfirmedReservation
Reading Hotels and Rooms Division Department (II)
Module Three Uniformed Services
Dialogue 1 The Bellman Shows the Guest Her Room
Dialogue 2 Ticket Booking Service
Dialogue 3 Ordering a Taxi
Dialogue 4 Limousine Service
Policies and Procedures of Handling Guest Enquiries andIntroducing Facilities
Reading Hotel Concierge
Module Four Services at the front Desk
Dialogue 1 A Room Change
Dialogue 2 A Safe Deposit Box
Dialogue 3 Showing Directions
Dialogue 4 Asking for an Overstay
Policies and Procedures of Using the Safety Box
Reading Top Hotelsin the World
Module Five Services at the Front Desk (2)
Dialogue 1 Maintenance Service
Dialogue 2 Babysitting Service
Dialo gue 3 10 st and Found
Dialogue 4 A Package for Mr. Martin
Policies and Procedures for Lost and Found
Reading Top Hotelsin the World
Module Six Business and Entertainment Services
Dialogue 1 At the Business Center
Dialogue 2 In the Health Club
Dialogue 3 The Sauna Is One of the Great Pleasures ofLife
Dialogue 4 The Meeting Room.
Policies and Procedures of Business Center Agent
Reading Searching for a Healthier Lifestyle
Module Seven Telephone Service
Dialogue 1 A Morning Call Service
Dialogue 2 An Overseas PersonToPerson Call
Dialogue 3 A Call from Outside
Dialogue 4 Answering Guests'Inquiries.
Policies and Procedures ofTelephone Etiquette
Reading Telecommunications
Module Eight Handling Complaints.
Dialogue 1 Complaint in the Hotel
Dialogue 2 A Problem with the Mini Bar
Dialogue 3 The Room Needs Cleaning
Dialogue 4 A Problem with the B
Policies and Procedures ofHandling Guest Complaints
Reading Have You Ever Made Complaints at a Hotel?
Module Nine Cbecking Out
Dialogue 1 Foreign Exchange Service
Dialogue 2 Accepting Credit Cards
Dialogue 3 The Guest Pays His B
Dialogue 4 Checking Out
Policies and Procedures Methods ofPayment.
Reading Top Hotelsin the World
Part B Housekeeping Department
Module Ten Housekeeping Supply Preparations
Dialogue 1 Would You Like Your Room Cleaned?
Module Eleven Cleaning the Guest Room
Module Twelve Housekeeping Services
Module Tlurteen Cleaning Public Areas
Module Fourteen Laundry and Valet Service
附录1 Key to the Exercises参考答案
附录2 Top 10 Hotel Groups in the World全球酒店集团排行榜（前十名）
附录3 HoteI Rooms Division Terminology酒店房务专用术语
参考文献