NAICS code: 561422 — Telemarketing Bureaus and Other Contact Centers
2022 NAICS code: 561422 — Telemarketing Bureaus and Other Contact Centers
Industry description: This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services.  Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.

Cross-References. Establishments primarily engaged in--

NAICS hierarchy: 56 Administrative and Support and Waste Management and Remediation Services > 561 Administrative and Support Services > 5614 Business Support Services > 56142 Telephone Call Centers

ExioML sector: Other business services (74)
Region: US, year: 2022
Value added: 2061953.3722 M.EUR
Employment: 13585.1834804 thousand persons
GHG emissions: 29023033460.9 kg CO2 eq.
Energy carrier net total: 1444103.87771 TJ
Carbon intensity: 0.014075504253490414

Companies in this industry:

Company: Intrado Corporation
A trusted provider of software systems and services to the public safety community worldwide, Intrado delivers market-leading solutions that connect those in need with those who can best help them.

Company: Exlservice Holdings Inc
Exlservice Holdings Inc. provides offshore business process outsourcing solutions, primarily serving the needs of global companies in the banking, financial services, and insurance areas.

Company: C3/Customercontactchannels Inc
C3/CustomerContactChannels provides business process outsourcing services. The Company offers customer acquisition and retention, performance optimization, social media monitoring, project, back office, and technical support services. C3/CustomerContactChannels serves customers worldwide.

Company: Ttec Services Corporation
The Company provides an technology-enabled customer-centric services that span strategic professional services, revenue generation, front and back office processes, cloud-based delivery center environments. TeleTech Services operates in the United States.

Company: Prime Therapeutics LLC
Prime Therapeutics LLC operates as a pharmaceutical company. The Company provides clinical solutions, solid benefit design, cost controls, and pharmacy services.

Company: Dialamerica Marketing Inc
DialAmerica Marketing Inc. provides telemarketing services. The Company serves the healthcare, government, sales, and general business to business industries. DialAmerica Marketing operates call centers in the United States.

Company: Sitel Worldwide Corporation
Sitel Group provides customer relationship management solutions. The Company offers digital consulting, creation and development, training, and information technology solutions. Sitel Group serves customers worldwide.

Company: Sitel Corporation
Sitel Corporation offers marketing services. The Company provides services such as sales, collections, customer care, back offices services, and technical support for every major industry. Sitel operates worldwide.

Company: Gci LLC
GCI, LLC provides communication and technology services. The Company offers wireless, data, video, voice, and managed services to businesses, governmental entities, and educational institutions.

Company: Tpusa Inc
TPUSA, Inc. provides telecommunication services. The Company offers outsourced customer relationship management services including near shore and offshore customer care, customer acquisition, technical support, and inbound sales solutions.

Company: Affinion Group Inc
Affinion Group develops and manages affinity-marketing programs, such as credit card loyalty rewards and shoppers' clubs. It also markets insurance to members of those groups.

Company: Stream Global Services Inc
Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management solutions including sales, customer care, technical support and back office for Fortune 1000 companies.

Company: Vxi Global Solutions LLC
VXI Global Solutions, Inc. provides information technology services. The Company offers omnichannel and multilingual support, software development, CX innovation, quality assurance, and infrastructure outsourcing solutions.

Company: Convergys Cstmer MGT Group Inc
Convergys Customer Management Group, Inc. provides outsourced telephone marketing, research, and database services.

Company: Accent Marketing Services LLC
Since 1993, ACCENT has helped world-renowned brands acquire, support, retain and grow customers at every lifecycle stage. Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world.

Company: Vericast Corp
Vericast is a marketing technology company that provides a data-rich approach to influence consumers and drive meaningful commerce. We power smarter activations for more than 15,000 clients in consumer packaged goods, financial, grocery, restaurant, retail, and more.