Claims adjuster ( claim adjuster ) , or claims handler ( claim handler ) , investigates insurance claims by interviewing the claimant and witnesses , consulting police and hospital records , and inspecting property damage to determine the extent of the company 's liability . In the United Kingdom , Ireland , Australia , South Africa , the Caribbean and New Zealand the term loss adjuster is used . Other claims adjusters who represent policyholders may aid in the preparation of an insurance claim .

Question: who represents the insured in the investigation of a claim
Answer: Claims adjuster