给予下面的电子邮件，使用1-2个句子回答发送者的主要问题。

"Dear Customer Service,
I am writing to report a problem with my recent purchase. The item I received was damaged in transit, and I would like to arrange for a replacement to be sent to me. Can you please let me know how to proceed?
Sincerely,
Jane Doe"
The sender is reporting a problem with a recent purchase, as the item received was damaged in transit. They would like to arrange for a replacement and are asking for guidance on how to proceed.