like i showed you his vaccination card is all in chinese so he brought all that documentation over to the united states he did all the appropriate kova testing he went to board the carnival mardi gras and this is when a process started where they went through the whole boarding process but they were kind of held out of line as they looked to approve their documentation and a few hours into waiting for their documentation to be approved uh stephen was told that they could not board the carnival mardi gras because he did not have a valid vaccine and then everybody else in his group was given a document saying that they could not board because somebody in their group had tested positive for coving but yet they'd all presented negative cova tests it really hinged around this vaccine card and so uh they were denied boarding uh they were denied refund and uh to add insult to injury they weren't able to get their luggage off of the cruise ship they'd given it to the porter and uh the ship left before they could find their luggage and so this family who had planned this thanksgiving vacation on the mardi gras uh now had no cruise no refund and no luggage all because uh they said that this guy did not have a proper vaccination now the delisle family had reached out to elliott advocacy we've highlighted elliott advocacy before because they've worked on some of these other denied boarding situations and so he reached out to elliot advocacy with the idea that it wasn't quite right he knew that he was fully vaccinated and so the folks over at elliott advocacy started examining the documentation and they noticed that the name of the vaccine on stephen's vaccination card is vero SHORT_HYPHENATED_TOKEN now if you look at the list of approved vaccines from the cdc from the world health organization vero is not one of them because vero is a brand name and this is a brand name that was developed in china and again you gotta remember steven got his vaccinations in china now interestingly vero is a form of cinna farm the vaccine cinna farm it's the same formulation it's a kind of an alias and also known as and as they did the investigation they noticed that on carnival's website there are a list of approved vaccines and then also a list of their as known as as the aliases and when it comes to cinna farm there was a blank on the website where it should have been vero and so after going through all of this process examining the case uh elliott advocacy sent an email to carnival and the email said look i believe you denied this family boarding uh in error that you should have accepted this vaccine because vero is the same thing as cinna farm and cinna farm is on the approved list from the world health organization could you please reconsider uh so that they could get a refund some sort of compensation for missing their crews and this is what carnival said but before i get there let me quickly invite you to subscribe if you'd like to stay up to date with everything that's going on in cruising please consider subscribing with the notification bell on that way you don't miss out on any of these episodes so uh carnival reviews all the information that the elliott
START_INTERACTION_TOKEN but before i get there let me quickly invite you to subscribe if you'd like to stay up to date with everything that's going on in cruising please consider subscribing with the notification bell on that way you don't miss out on any of these episodes so uh END_INTERACTION_TOKEN