generally got a lot of smaller items that varied significantly in their contents you could have cotton and silk mixed in with whites and reds and blues and the larger orders tended to be full of cheaper materials that were designed to be washed on their own and not mixed in with other items due to the risk of colors running and requiring a higher temperature to ensure they cleaned properly therefore you couldn't really mix in the smaller orders with the larger orders without risking damage to the laundry fm in his infinite managerial wisdom chose to ignore this and proceeded to impose the new target and instructed us to start using the smaller orders to bulk out the larger orders and so the window of opportunity for some malicious compliance opened i'll mention here that i had a measure of control over what was mixed and so tried to ensure that we only mixed items that could be easily replaced i.e primarily uniforms a few weeks went by and then the complaints started to come in white shirts being stained red clothes shrinking several sizes lower than they were when they went in stains becoming permanently sealed into the fabric fm realized something was going majorly wrong and then came to me to find out what was causing the problems after a short investigation i provided him with a summary of the cause of the complaints mixed loads being put in washes not suited for the type of wash required and proposed a list of solutions many of which were what i had originally suggested to him several weeks ago and he agreed to let me clean up the process without forcing a ridiculous target previously imposed quality over quantity the last story exception request you got it i have a story from my previous job function that you guys may enjoy i work for a major company in the us and this company handles accounts for many many different businesses in my previous function i was partially charged based with one of our transaction types known as an exception request if you submit for it per company policy this removes everyone on the profile able to make changes and puts this new person in as the only one able to make changes note these changes cannot be rolled back and has to be done manually normally this isn't a big problem if the person submits their requests right but not everyone is competent enough or cares to read policies to determine if what they're submitting for is exactly what they need well these agents who chat in are often extremely unresponsive i have a habit of asking was your request submitted the correct way and this exception is what you want and they next to never reply on numerous times sometimes even by the same people they would submit this exception request i ask if they're sure and get no answer well we're told to continue forward unless they specifically say no so i process their request exactly as they submitted they'll oftentimes come back and be like omg i did not tell you to remove anyone and i say you didn't but your request type was an exception and per this policy this is what happens sometimes i get them asking me to undo what i did and explain to them that they would have to provide contact details for the removed individuals and i'll add them back and they usually disconnect chat right after it happens the best example of this is the profile that had several hundred people in the removed roles agent chat's in and form is submitted as exception request i confirm it was submitted right this one says yes perfect i get into the flow delete everyone and put this one person on while i'm doing all of
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