I am documenting this since i believe i will ultimately wind up in court with this bank. i made a new years resolution to live differently and be treated differently. by all. i am being treated with scripts, bullying and having things reiterated i dont need and did not ask for. I have asked for help i still have not received. just scripts and copies of agreements i did not ask dont need and my 20 plus year record reflects i do understand. I dispute the interest, the late fee on XXXX and various other fees on my account i will not pay. if i do not get help soon the accounts will go into default as i know this is the only way to get help. The fact discover has singled me out how i am handled, i write to the CEO and he persists in sending my concerns to the same people who do not listen do not give me what i ask and persist in scripting me to death settling nothing. Credit card agreement does not deny me the right to dispute fees which i am now. late fee. i was not late and IF i was it would be first time in 20 years It needs to be refunded. 
Interest. i asked for a promo or for help none so they think and they are wrong i will pay the interest. Now instead of this process merely being a stamp on a letter where this agency seemingly does nothing. this practice and how i am being treated particularly in light of all the customership i have been there for is questionable. It changes nothing. I cant pay all this. it seems once i default which i will there will be help. this should change so its NOT dissatsifaction nor a need to get the agreement its DISPUTE and CONTEMPT for the way i am being treated and not assisted. I am being bullied. The thought is she will pay it lets ignore her. you are wrong. i will protect myself and protect my interests and what is right. 
this bank spends money on paying people to do nothing but stonewall. I did not receive statements i asked for and they wont send them saying they were not returned that does not mean i have them which i do not. 
I do not nor do they live long enough for this aggravation. help or the accounts default. period. i pay no fees WHY? not because i dont understand the agreement because i dispute them XXXX and because i asked for a way to avoid them let a judge decide but you will NOT bully me. All issues for the legal record previously brought to this offices attention remain unresolved. No other bank acts this way. All help. I will not sit like a sitting duck with my exemplary record of 25 years and pay interest and fees when i have asked to move the balance and when on XXXX i was NEVER late in 20 years. As for XXXX monies are building on that despite me being told way back i paid all balances upon which interest was accruing. Let the judge decide. I have had it. All that money there and this is the way they handle customers of 25 yerars? with scripts and bullying. and pretending i am asking for things i am nto clearly avoiding my requests? NO send statements refund fees. work with me it will be cheaper for you what you think i will do and can is wrong. i am tired of asking. PERIOD again nothing has been resolved that has been sent here. i cant imagine how they treat a bad customer. STonewall city with scripts.