WillisBack/dataset-financial-user-claim huggingface dataset:
On Wednesday,  XXXX   XXXX , I received a letter from   XXXX    XXXX   XXXX  stating I had contacted them about a fraud alert. I never requested this service. Then, today,  XXXX   XXXX , I received a letter from Experian about an " initial security alert '' that I requested, and it is using the phone number of a home we sold almost 3 years ago. These services were never requested so I tried to contact them. However both companies have an automated system and there is no opportunity to speak to someone about this issue. Even the phone numbers I found online are automated. My fear is they will also be charging me for these services at some point. Both letters also list   XXXX   so I am expecting to hear from them as well so I have included them in this complaint.     I am attaching the letters I have received.     Thank you for your assistance in this matter.
carrington still denying borrower formal written requests to speak on non recorded line.why should borrowers be precluded from assistance or loss mitigation options because of this request which is totally reasonable and legal and as right of borrower in massachusetts .also XXXX XXXX at carrington sent a letter in response to borroweer complaints that are inaccurate and borrower has definitive proof that XXXX XXXX claims is not orrect and trying to paint borrower in unfavorable light to hasten foreclosure,
I attempted to pay my mortgage today XX/XX/XXXX. I was told they could only take my XXXX and XXXX payments together. I was also told this would hit my credit regardless and there was nothing I could do. I paid the first of XX/XX/XXXX for the regular payment amount and it did not effect my credit. They are forcing me to take a hit on my credit and as of this day I am not 30 days behind. The 30 day mark would occur the end of business tomorrow XX/XX/XXXX. They took away my option to pay online and over the phone with no help what so ever to avoid the delinquency. I am now forced to mail it off and be 30 days behind because of the refusal from multiple people at the XXXX XXXX XXXX specifically XXXX who had no solutions but to give her XXXX over the phone right then. I have other bills and children to feed as well this is not a realistic plan. They did not care to hear any of it. All interactions occurred today XX/XX/XXXX between XXXX and XXXX.
My ex wife was rewarded our house per divorce decree XXXX %. The loan on the house is serviced through OCWEN Loan Servicing. Since the divorce was final my ex wife was able to do a modification on the loan. The application forms included her info and her income only and the modification was approved. Since then OCWEN has continuously called me on the account whenever there 's anything negative. Slow pay, no pay, or whenever she wo n't answer their calls. They call me for any and everything. Problem is that I have been completely blocked out from this account and when I call OCWEN for answers, They tell me that I do n't have access to the account because I have been removed by request from my ex wife and also protection of information security through OCWEN. This account is still being reported on my credit and there is absolutely no cooperation from OCWEN Loan Servicing. Whenever OCWEN calls me and i ask questions on why I have not been removed from the loan due to my ex wife doing a modification on the home, I ca n't get an answer. I ask OCWEN for information on the status of the loan and why are they reporting negatively on my credit after allowing her to do an approved modification, I have sent a copy of the divorce decree, and there is a submitted quick claim deed. I ca n't get any information from OCWEN after numerous attempts. I have been given the run-around on an account that 's reporting negatively on my credit. I have been locked out of the account for some time now. OCWEN Loan Number XXXX. I feel that I 've exhausted every possible avenue in trying to have my information removed from this account and I encounter a dead end every time. 
Property in question is, XXXX XXXX XXXX XXXX . 
XXXX, TX XXXX
I applied for a Home Depot credit card had a XXXX dollar limit they deleated my credit card And they closed my account cause the representative say it was not used in a yr I spoke with her XX/XX/2018. I called to ask them for a reconsideration cause I was gon na use the card to make repairs on my roof. She said she was sorry but the account is closed
In XXXX XXXX, I found that there was a tax lien on my credit from the state of Illinois for {$96000.00}. 



I had never owed any debts to Illinois, so I contacted the state to see if the lien was related to identity theft. After a series of unhelpful conversations with state employees, someone in the revenue department finally informed me that I owed Illinois income taxes from XXXX in the amount of {$960.00}. The figure on my credit report, {$90000.00}, is apparently an error by the reporting agency. 

I moved out of Illinois in XXXX, and have never received any notice of any kind from the state of Illinois, including any notice of past tax debt or liens. Because I was on IL unemployment for all of XXXX and Illinois had automatically withheld my taxes from those payments automatically, I knew the claimed back tax debt to be in error. 

Illinois XXXX XXXX XXXX employee XXXX XXXX emailed me in response to my inquiries, and told me I 'd have to submit proof of withholding to have the debt cleared. I dug up old tax returns and IL unemployment documents to show that I had never owed the tax, and sent them to XXXX XXXX. 

On XXXX XXXX, XXXX, XXXX XXXX told me via email that all collection activity would cease and the lien would be removed once the cleared debt was processed by his department. I checked multiple times to be clear that no payment was required and that I had no outstanding debt to the state of Illinois. 

This week, I was checking my credit in response to the recent Equifax data loss, and found that the IL tax lien is still listed on my credit report as a balance due. I contacted XXXX XXXX in reference to our previous conversations, and he told me I 'd need to take it up with the IL XXXX XXXX. 

I reached the IL XXXX XXXX at the number XXXX XXXX provided, and was re-directed to another office called the " IL XXXX XXXX XXXX. '' A rep at that unit told me he saw the notes, correspondence, and documents in my file from XXXX XXXX, but that the matter had still not been processed or the lien removed. Worse, I w as told that once the matter was resolved, it would still show on my credit as a tax lien that had been paid off, rather than being removed completely. 

I am now attempting to apply for a mortgage to buy a home, and can not get one due to the adverse impact on my credit from this erroneous lien.
We became clients of Citi Mortgage , Inc . in XXXX when we refinanced our home at XXXX XXXX XXXX XXXX XXXX, GA XXXX. At that time we had stable, full-time jobs and good health. My husband retired in XXXX, I became medically unable to maintain my job and became XXXX. In XXXX, I no longer had a job, at this point we were living on a fixed income. Faced with financial difficulties we had to try to readjust our budget. Within the last XXXX3 years we have been asking Citi Mortgage , Inc . to modify the rate on property we were living in. ( the rate for this loan is 8.14320 % ), automatic bank draft. Each time Citi Mortgage , Inc . refused to assist us by lowering the interest rate. We were trying to keep up repairs on the house, vehicles and the property. We were forced to seek guidance from a financial agency, but Citi Mortgage , Inc . would not cooperate with them either. What ever type of mortgage loan this is, several other mortgage companies could not refinance us or qualify us for a XXXX mortgage. ( Both of our credit scores were in the mid XXXX ). We moved out of the property in XXXX XXXX ( mortgage was also paid for XXXX XXXX ). We obtained a realtor XXXX XXXX XXXX XXXX to sell the house ( XXXX XXXX XXXX, XXXX XXXX XXXX GA XXXX XXXX. In XXXX we informed Citi Mortgage , Inc . that we had moved out and the property was vacant, we also informed them of our realtor who put the property on the market. From that point Citi Mortgage said we had to authorize them to converse with our realtor XXXX XXXX XXXX XXXX. The authorization had to be in writing, so we down loaded their form Citi Mortgages wedsite. XXXX XXXX and me and my husband XXXX XXXX XXXX XXXX XXXX filled out the form, sighed and dated it. We faxed the written authorization to the fax number that they gave us. Several weeks passed without any contact from Citi Mortgage. so we contacted them only to be told ( they never received the written authorization and they did not know where it was ). After giving us the runaround they finally excepted our verbal authorization over the phone to include XXXX XXXX as the agent listing the property. Citi Mortgage , Inc . agreed to to have the property listed for sale {$300000.00}. Prospective buyers were trying to buy this property from the moment we started moving our furniture out of the house. Our realtor XXXX XXXX XXXX XXXX provided Citi Mortgage , Inc . with XXXX offers to buy this property, we asked Citi Mortgage , Inc . to do a ( short sale ) in XXXX. After Citi Mortgage did a ( BPO ), they increased the price to {$43000.00}, ( listed as move in ready, no repairs needed XXXX. Citi Mortgage , Inc . instructed our realtor to only submit the highest offers to buy. XXXX XXXX then submitted an offer to buy, it is an ( all cash offer of {$41000.00} to close on or before XXXX XXXX, XXXX ). We have not gotten a response about the offer. At this point Citi Mortgage , Inc . has been handling the business with us and our realtor very unprofessionally, to the point of not keeping is in the loop, may or may not return our phone calls, not following through with information, going about the business of having negative information put on our credit reports.
I have fraud alerts on my credit files with all 3 credit bureaus and I placed a freeze on my Equifax credit report along with locking my XXXX and XXXX. On XX/XX/2018 I was notified by XXXX   for an account that was flagged and placed on my credit report. This account was XXXX XXXX. I immediately disputed the account as fraudulent with all three bureaus. Equifax refuses to delete the fraudulent account even after submitting my identity theft report to them. I was never notified of this account by Equifax not was I ever sent a bill summary showing or a notice of my rights to dispute. I have disputed the account countless times with Equifax, I recently received mail from Equifax stating they wouldnt reinvestigate the account any further. I have also sent my Identity Theft report to XXXX XXXX. Equifax is now ignoring any further communication with me as a result of me disputing the account. I have sent certified mail to them of my identity theft report along with the letter the FTC told me to send including copy of credit report, drivers license, social security card and proof of residency. I do not have the right to be ignored by this credit reporting agency for thier poor job into the investigation of this account that is known the be from identity theft. I have submitted to them proof.
I explained to the collector that insurance was provided and time of service and then I also provided insurance information again to them several times. I was told they would apply it to applicable accounts as some accounts they waited to long to file with the insurance company which was not my fault. However, the creditor agreed to remove these debts from my credit report but did not. I then disputed it with the 3 credit bureaus and each time XXXX come back verifies the debts as accurate. I have attached the communication between me and XXXX as this has been a burden and unfair practice to damage my credit. Furthermore, no communications about all of these debts were ever received just a 2 and I found out by pulling my credit.
We contacted our mortgage lender on XX/XX/XXXX with an email requesting PMI removal as per their instructions. We were told processing would take 7-10 days for a third party appraiser to come out and begin process. No response. 

We called the lender on XX/XX/XXXX to check on status and they claimed never receiving the first email. We again emailed the same PMI removal request. They confirmed receipt of email and told us it would be expedited. No response. 

Called the lender in early XXXX and asked about status to then be told the process takes 30-45 days! No response since then. 

Now that the 45 days have passed, we have still not heard from the lender.
I went to XXXX XXXX and was told i needed to get a Peaks loan to cover my Temporary Credit balance, or else i would need to pay the full amount of the temporary credit and the follow years tuition or else I would n't be able to finish my degree program.
On XXXX XXXX, 2015 I was contacted at work at XXXX from a debt collector rep named XXXX from Apple Recovery LLC. He did ask to verify my information before proceeding forward. I then told him about a minute and a half into the conversation to not call me at work again and during my work hours. Also to send me a validation of debt to my home address and I will contact him when I receive it. I verified my address. 
On XXXX XXXX 2015 around XXXX I was contacted once again from XXXX XXXX Apple Recovery LLC . I told him to not call again and I already told him before not to call at work. He stated he did not recall that conversation and wanted to speak with me so I can verify my home address. 
I contacted Apple Recovery LLC, explained my complaint and spoke to a supervisor. He stated they do not have my business phone number on file. 
I have a recorded phone call conversation when I told the rep to not call back.
I have a Synchrony Bank Care Credit card and my balance consists of different purchases at different rates. I made a payment to pay off a 6 month no interest purchase and called the bank to allocate the payment to that purchase and the bank refused to do it. They said the minimum payment on my other purchase had to be satisfied even though it was not even due yet.
I have disputed the late payment status reported on the account I have disputed the late payment status reported on the account with the credit bureaus for months to no avail.. They did not give me evidence or verification as to why they will not remove the account. The error has affected my credit score tremendously. CFPB please step up and fix this ASAP
At the cash register at XXXX XXXX in XXXX XXXX, CA in XX/XX/XXXX, I was offered a discount on my purchases of {$140.00} if I would apply for a credit card. I agreed. I was told my new credit card and invoice for my purchases would be sent to me shortly. I anticipated them for about three months but they never arrived. Then I forgot about the matter. In XX/XX/XXXX I received a letter and an invoice from XXXX XXXX XXXX , XXXX for {$340.00}. The letter said XXXX XXXX/XXXX  sold them my account. I called the phone number given and was told the amount of {$190.00} was interest that accumulated for all the months I didn't pay the {$140.00} bringing my total debt amount to {$340.00}. I offered to pay only the original amount of {$140.00} because I do owe it IF, in writing, they would agreed to that amount and give me a guarantee that they would not ding me on XXXX. Over the course of a week I spoke with three different people all of whom refused my offer insisting I pay {$340.00}. The last one said he would reduce the interest amount but would not accept my offer as I stated it.
I have set up an account with XXXX to monitor all XXXX of my credit reports. I have noticed several dozen inquiries reporting on all XXXX credit reports that were not authorized by me in anyway. Rather than submitting XXXX dispute at a time regarding the unauthorized inquiries, I have attached a word document showing all unauthorized inquiries reporting on Transunion. I have included, the Inquiry Company, inquiry companies ' address and date of inquiry as well below. These unauthorized inquiries need to be removed immediately.
I am very devastated with all the excuses SPS has used in order to prolong my loan and all the fraudulent actions that are being used against me to deny my loan for any assistance.This needs to stop! Our monthly income is {$3000.00} and my monthly expenses are for the amount of {$2500.00}, this includes my mortgage payment. I have a surplus of {$460.00} left at the end of the month. SPS has changed my income for their own advantage and to deny my loan.I have always provided my proof of income to SPS. However, SPS keeps forcing me to re-apply all the time. I am not working nor my husband and we only collect social security income and rental income. SPS has my rental lease and my Social security award letters for proof. However this seems to not be enough proof for SPS. My husband and I are elderly people and this is starting to affect our health. We just want to save our home and fighting our right as home owners. We did not want to do this but we are just tired and we are in desperate need of assistance. I am attaching proof of the last XXXX reviews done by SPS and you will see how my income has being changed for there own advantage. Please help us to stay in our house.
Commonwealth Financial Systems Incorpated has repeatedly placed threatening phone calls to my cell phone and the phone of my XXXX father. These calls do not identify the agency as a debt collector, the message directly state " legal action is being taken against you, papers are being filed in a court of law, if you do not contact us ''. 

I returned a call on XXXX/XXXX/XXXX to see what company was calling leaving messages like this on my father 's phone ( he has XXXX trouble ). I spoke with a representative who had information on an old payday loan account ( over 8 years old ) that was verfied paid before I filed Chapter XXXX in XXXX. 

I asked the representative why they were calling me instead of the lawyer ( he stated I was being sued in XXXX, I reside in XXXX ) and he began to become irate. 
I further advised him to contact directly and not my father, which turned into an argument. He stated it was ok, they will pursue. 

This practice of threatening consumers is unacceptable. The company stated they had an affidavit from my bank, but they had outdated contact information. The representative further claimed they sent court papers to an old address and email, but they had a current phone number.
Just saw on report a collection that should not be there. The amount of {$1400.00}? To a Medical Center was a fraudulent use of my card. This took place in XXXX. I live in XXXX NEVER was in XXXX.We canceled the card
Medical debt. Whenever I ask for information about the debt I am not provided/ or the " debt '' is shuffled to another collection agency. I have no idea what this is about nor have I received any info that correlates to this company or this amount. Of course this " company '' has no way to be contacted
( 1 ) Could you investigate the Chase 's mortgage accounting book? We received wrong mortgage interest statements ( Copy B ) and ca n't file our tax return. 
( 2 ) Chase paid only {$8800.00} and {$5800.00} in interest in XXXX and XXXX while they should have paid ~ {$9900.00} and XXXX {$9500.00}, respectively. We made regular payments ( interest + principal ) throughout the years. It appears that Chase stole the money before they paid interest. 
XXXX {$11000.00} ( Chase payment ) vs {$11000.00} ( our estimate ) XXXX {$10000.00} ( Chase payment ) vs {$10000.00} ( our estimate ) XXXX {$8800.00} ( Chase payment ) vs {$9900.00} ( our estimate ) XXXX {$5800.00} ( Chase payment ) vs {$9500.00} ( our estimate ) ( 3 ) Chase violated our NOTE & DEED OF TRUST which state that the payments should be allocated in the following order of the priority : ( a ) interest ; ( b ) principal ; ( c ) escrow. 
( 4 ) We want to point out that, by mere paper work, Chase manufactured a false deficiency and stole XXXX {$35000.00} from us. They doubled tax burdens ( with 100 % interest ). Chase allocated the payments in the following order of the priority : ( a ) Chase 's theft ; ( b ) principal ; ( c ) escrow ; ( d ) interest.
In  XXXX   2013  a Chapter  XXXX  Plan of Reorganization was confirmed b y the Federal Court for myself. Such plan included a debt reorganization of the subject loan with a Lien Strip on th e subject property to a fair market value of {$220000.00}, and an unsecured portion of {$94000.00}. The mortgage company had the option to apply fo r 11 U.S.  C. 1111 ( b ) option to secure the debt in full but opted not to within the allotted time ( see plan of reorganization page 7 and 8 ). M ortgage company continues to claim the principal owed on the property is approximately {$300000.00}. The amount of the principal balance is incorrect, as are the way the payments have been applied, as per the Confirmed Plan of Reorganization and the bank needs has ignored my requests and refused to correct the situation.
I used MoneyGram to transfer money to my sister in XXXX on XX/XX/2018. 
MoneyGram canceled the transaction without telling me. when I called their customer service number ( XXXX and XXXX ) to find out the reason. The personnel at the customer service center would pick the phone and pretend they can not hear me and then subsequently they will disconnect the line. This continued for 3 times without any professional assistance. I had to go to XXXX  store to get a refund of my money. This is a breach of financial transaction contract. I demand explanation from MoneyGram. The money transfer reference number is XXXX.
I was 30 days late one time in 2014 and Chase reported me 30 days late for 15+ months in error through XX/XX/XXXX. I have disputed it and they have not sent me any documentation showing the they are reporting in error. I demand they remove the 30 day rolling lates.
My mortgage company foreclosed on my home after Ifiled complaint by way of case # XXXX. After I filed acomplaint in XXXX, 2015, I still did not receive anycommunication from Nationstar Mortgage and theyforeclosed on my home without giving proper notice.
XXXX XXXX, XXXX has refused to validate the debt that they have stated that I owe. I deny that this is my debt and if it is my debt, I deny that it is still a valid debt and if it is a valid debt, I deny the amount requested is the correct amount. I acknowledge this debt was ... established without my knowledge and I have no contractual agreement with XXXX XXXX XXXX XXXX . The lack of validation of any debt owed to them is in violation of 15 USC 1692 Sec.809 ( b ) of the Fair Debt Collection Practices Act ( FDCPA ). Furthermore, XXXX XXXX XXXX XXXX is practicing UNJUST ENRICHMENT.