WillisBack/dataset-financial-user-claim huggingface dataset:
Purchase several items with my PayPal account and found they had put it on a PayPal Credit Card I had no idea was issued to me with a high interest rate and then tried to charge me late fees. It took me 3 months to get the mess straightened out and several phone calls. I paid off the card in full and told them to close the account. Then they had the late fees hanging out there and I had to contact them again to drop the charges. What a mess. I will NEVER do business with them again. What a scam, naming a credit card the same name as PayPal but with the word Credit after it. I already had a credit card linked to my PayPal account and the whole time I thought I was charging things to that credit card only to find out it they had changed my " method of payment '' to PayPal Credit.
This is in regards to my account ending XXXX. For about 3 months now, Synchrony XXXX credit card has been incorrectly applying my monthly payments. They take the payment and apply it to the last month 's bill. Then they claim that I owe them for the same month -- that I owe them a second payment. I have chatted with them online. They always correct the problem and remove the late fee. But this keeps happening. I called them this time and tried to talk to their CSR to get this resolved. He just kept saying that the system said I owed it and therefore he was admit that I owed it. I need you to fix this problem... forever... long term... permanently. The way that they are doing this it is taking advantage of people like me. We pay our bill each month, albeit early in the month before the due date on the XX/XX/XXXX of each month. But because they have an inadequate system that can not recognize that a payment has been made for the current month and apply it to what will be due at the end of the month I have to repeatedly call in and tell them that the payment was not a duplicate -- that I am not late -- that I have already paid them once that month and not required to make two payments in each month. Up until now they have resolved this. This is absurd.
I am a victim of identity theft. I filed a police report with the XXXX XXXX Police Department and sent a copy of the police report and case number to Trans Union, XXXX and XXXX in regards to a fraudulent account and hard inquiry listed on my credit report. The following fraudulent account and hard inquiry do not belong to me : XXXX XXXX XXXX XXXX XXXX, {$5100.00}, XX/XX/XXXX, XXXX XXXX XXXX  XXXX, XX/XX/XXXX
I was given incorrect information by Fifth Third Bank 's Homeowners Assistance Specialist, XXXX XXXX. I advised XXXX on XXXX/XXXX/15 that I secured employment and would start working after the first of the year. He advised me to reapply for Hardship assistance after I had 30 days of year to date income at my new job. Proof of XXXX ( fore mentioned ) instruction has been attached for review. I mailed the application back after having 23 days of year to date income. I received a letter from Fifth Third Bank informing me that due to the pending foreclosure sale date, there was not sufficient time to review my hardship application. I had been unaware of the foreclosure prior to receiving the letter. Unfortunately following XXXX direction in waiting to reapply for assistance resulted in the foreclosure of my home. 
Fifth Third later advised that my account was approved to pursue foreclosure on XXXX/XXXX/15 ; however, after communicating with XXXX several time via phone and email between XXXX/XXXX/15 through XXXX/XXXX/15 ; he failed to inform me of the foreclosure.
In 2005 I was scheduled to close for a loan from Wells Fargo, I was involved in a car accident on the day of closing for my loan where I was rear ended while sitting at my a light at 50 miles per hour, and I was getting my XXXX XXXX as a result of the accident at XXXX XXXX XXXX. The Loan officer called office then my cell phone and said they needed these docs signed today. The loan officer told me her name was XXXX XXXX that I needed to sign docs or my loan would be not be available. I was in the hospital when the loan offices came there, and I had to sign their doc package, three people came to the hospital.. They brought flowers and said thank you. After I left the hospital I complained to Wells Fargo with no resultion or response. I went to Wells Fargo to speak to XXXX and they told me she was no longer there. The reason I want this looked into is because I have made so many payments and the balance stays the same. Please help me to resolve this matter. I just get ignored
I had a home security monitoring service from XXXX XXXX for my service. I sold my house in XXXX, NC in XXXX 2015. I had called and faxed the letter to XXXX requesting cancellation of service and stoppage of auto payment from my Wells Fargo checking account. Three months later I saw that XXXX continued to charge my checking account the monthly fee of {$36.00}. I called them again and asked about cancellation of payment and for refund of the over charge. The representative apologized and said that the previous person did not process the cancellation accurately and promised the refund. The auto payments finally stopped five months after the cancellation of service but the refund check never arrived. I had also lodged a complaint through XXXX XXXX page but they deleted my complaint. I am having to resort to this because it has been almost a year and without any resolution. XXXX even had the audacity to ask me for the contact information for the people who bought my house so that they could call them to sell their service. I had submitted a complaint through XXXX but XXXX refused to acknowledge their fault, despite the proof, and declined to provide the full refund. They are putting the blame on me because XXXX complaints and responses are public and instead of addressing the issue, they took the falsification of the facts route for face saving.
on or about XX/XX/XXXX I made a purchase for a {$20.00} shirt at the XXXX, ct day street festival. The vendor used his cube for my purchase which should have charged my checking account {$21.00} with Ct. sales tax included. The next day I checked my banking record and saw that the charge to my account by the merchant was put in as $ XXXX.xx and some change. I imediately filed a complaint with People 's United Bank for an adjustment which the paperwork was submitted on XX/XX/XXXX.  Documentation for all this can be found in my first complaint # XXXX. Peoples response to my claim is that they are still trying to reach the merchant and that they were giving the merchant another 45 days to respond? The bank has had significantly more than 45 days to resolve this issue and charge back the merchants bank/ cube company and return my overcharged funds. It has been 129 days since my adjustment was filed and even longer since the original purchase. Can someone please help me to recover my funds
With CapitalOne Bank I have wasted a lot of time during the last 4 months ( since XXXX/XXXX/16 ) while trying get back my money that a merchant stole from me. CapitalOne just keeps putting me through hassle again and again - by making me talk with its reps on the phone, fill out endless paperwork as a formal dispute, explain it all over again and again ... I have already filed a claim with XXXX before on this matter. All useless. The disputed amount keeps being refunded on my credit card and then rebuilt/charged back. I am not going to talk it over here again. Now, my resolution offer is as follows : send me a CHECK on DOUBLE disputed amount. Period.
One of my accounts ( XXXX ) is not showing on my Equifax credit file. I spoke with several XXXX agents in their credit reporting department and they assured me that they are sending the same information to all 3 credit bureaus. My account is showing on XXXX but not Equifax.
TransUnion Consumer Solutions XXXX. XXXX XXXX, PA XXXX ATTN : Legal Department I am sending this notice of dispute pursuant to the Fair Credit Reporting Act ( FRCA ), section 623, subsection ( 8 ) ( D ). The specific information under dispute is the derogatory nature. I am requesting the verification to follow reasonable procedures to assure maximum possible accuracy of the information on my credit report. So I am requesting you verify the items I am disputing at a higher standard than a third-party database XXXX search. Please also notify the source, who reported the item within 5 days after receiving this dispute, and obtain either verbal or hand written verification directly from a person at that. 
Verify with that person my full name, address, date of birth, social security number, status, and amount if any of that information is inaccurate or can not be verified, then entire item is unverifiable. When you finish your investigation, please give me the name, address, and, telephone number of the person at the source you contacted. 
I will expect you to notify me the results of your investigation within 5 business days from the completion of your investigation. In addition, I will expect you to complete your investigation within 30 days from the date you receive this dispute or the item being disputed will be unverifiable. 
The items that appear on my credit report as : 1. ACCT. NAME : XXXX ( ACCT # XXXX ) ACC BAL : {$1900.00} This account has been charged off and sold. Please delete. 
2. ACCT. NAME : XXXX XXXX XXXX ( ACCT # XXXX ) ACCT. BAL : {$25000.00}. This account was closed. Please delete. 
3. ACCT. NAME : XXXX ( ACCT. # XXXX ) ACCT. BAL : {$220.00}. This account was charged off. Please delete. 
4. ACCT. NAME : XXXX XXXX ( ACCT. # XXXX ) ACCT. BAL : {$1200.00}. This account was charged off. Please delete 5. ACCT NAME : XXXX XXXX XXXX XXXX ( ACCT. # XXXX ) ACCT. BAL : {$31000.00}. This account is closed. Please delete.
I linked an external account to my new account at BBVA Compass and did a transfer of XXXX dollars. I didnt see the withdrawal on my online banking so I called XXXX and learned that they allow ACH deposits but not withdrawals. I notified BBVA both over the phone and via online banking about the problem. I also did a XXXX XXXX direct to bank deposit for XXXX dollars and another for XXXX, the account was never overdrawn and I continued to use it. Several days later I was told the account would be closed due to fraudulent ach transactions I disagreed with that stance but I dont have any recourse with their decision. Now I just want the funds sent back to me. Its been more than two weeks and I cant get an answer from BBVA compass on where the funds are or when I will get them.
I requested validation of collections/ negative accounts on my credit report and I received what looks like a bill/statement. They did not properly validated these accounts and I request removal of these accounts from my credit report. These accounts are still on my credit report.
XXXX Renewal Month-XX/XX/2015- {$110.00}. Called XXXX XXXX-Ext. XXXX on XX/XX/2015. Canceled XXXX account, then canceled American Express card ( XXXXSupervisor ). Paid my last AE statement-closing date XX/XX/2015 in for {$85.00}. Told nothing more to do. Received AE statementXX/XX/XXXX-balance of $ XXXX-Disputed with XXXX on XXXX. Received AE statementXX/XX/XXXX-balance of $ XXXX-Disputed with XXXX. Received AE statement-XXXX-balance of {$130.00} ( fees ) -disputed with Supervisor XXXX ( ID XXXX XXXX ) -Reference Number XXXX. Received AE statement-closing date XX/XX/XXXX {$100.00}.
Per my last dispute TransUnion stated that they would remove the inquiries that were pulled without my knowledge, however when I checked my credit report they 're still XXXX inquiries that were supposed to be removed that was n't. Please look at the company 's response for this complaint # XXXX. 

1. XXXX-XX/XX/XXXX XXXX AUTO- XX/XX/XXXX
We have done four loans thru Caliber homes loans, the experience up until this point has met my expectations. We have paid three of he four loans off. Unfortunately, my home suffered significant water damage in early XXXX. One would think that the insurance company would be difficult party when trying to repair your home however, caliber home loans has proven to be the nuisance. My insurance company worked swiftly in identifying the problems and providing a payment for repairs. Caliber has taken over two months to release the payments and I have had to pay a significant amount of money out of pocket while waiting for caliber. While caliber may do an acceptable jobs underwriting a loan there customer service has completely failed me and my family. We have perfect credit and have never missed or made a payment late in 30 years. Because we have paid so much out of pocket to try and fix our house we are struggling to make our mortgage payment. Caliber should not be allowed to write mortgages if they can not provide adequate customer service. They are clearly acting in bad faith.
The debt collector, TRANSWORLD SYSTEMS , INC. notified me at the end of XX/XX/XXXX that they were going to intiate a wage garnishment on me for failure to pay the debt. They informed me in a letter that I had the right to request a hearing that would be considered before a hearing official. The collector stated that if I requested the hearing within 15 days of receiving the notice that no further action would occur until a decision is made by the hearing official. I wrote back to the collector and filed out the form they sent me to request the hearing. My request was received by them within the 15 day time limit. In XXXX I obtained a lawyer to represent me in the matter. When my lawyer contact the collector by phone they told him that the hearing had already occurred and that they called me. However, I never received any notice of such hearing nor was I ever informed of the date of time of the hearing. I have since written a letter asking the collector why I was never informed of when my hearing would be and my lawyer at the time was never notified. Now I have received statements showing that more interest charges are being added to the debt. I have not been afforded my legal rights as they represented to me in writing and now the collector is making it appear that I did not show for my hearing when I was never notified of the hearing. I would like this investigated because as far as I am concerned the collector did misrepresented themselves and the who fact of my right to request a hearing. I feel that this collector is in violation of my consumer protection rights.
On XX/XX/2019 someone tried to buy a car at XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX XXXX, XXXX, New York XXXX. My information was used to try finance a car purchase. This is now on my credit report and I want it corrected and the inquiry removed an updated at all three credit reporting agencies.
I have written to the Bureau a total of 4 times. I have stated I had no acknowledgment of this account and was asking for documentation for validation. As of the Fair Credit Act Section 609, the creditor must provide a signed document with my physical signature. If they have said document I would go about that process as necessary. Every letter I have written, the credit bureaus state they have been verified by " Our '' Company, ( Meaning the bureau ). Within my rights of Federal Law section 609 ( a ) ( 1 ) ( a ) states they must provide me with a form of verification. They have not done so. Who has verified my account, how was it verified, where is my copy of the document. I have been punished for an account I have no acknowledgment on. They continue to sweep this under the rug and it is not right. They are breaking Federal Law by not complying with what is being asked.

They have also written that if I do n't have any more documentation that they will " no longer investigate. '' Im sorry but that is unacceptable. Not ONE account that was listed was verified, shown form of verification, not updated, or taken off my credit report. I have done everything the proper way. I have informed them if they continued to not comply I was going to use my rights and use litigation and get monetary damages under FCRA section 616 & section 617.
I called Customer Service on XX/XX/18 to pay my projected shortage in full, which was just a little over {$300.00}, that was the result of my new estimated property taxes. I requested to have my escrow reserve removed and escrow analyzed. The rep told me that she has not heard of having the reserve removed. I explained that it is allowed by RESPA within my security instrument not to exceed 16.6 % of the annual impound balance, but the reserve is not a mandate and is negotiable. The rep told me that her procedures show that the reserve can be removed for properties in TX but not other states, but that her procedure does not explain how to remove the escrow reserve. As such, the rep instructed me to submit my request in writing. I submitted an email request on XX/XX/2018 summarizing my experience with the Customer Service rep, and I requested to have my escrow reserve removed. It was not until today, XX/XX/18, that Wells Fargo finally made a decision to decline my request. Having to pay an additional {$2000.00} a year as a cushion is outrageous, and I would never have an insurance or tax installment increase that much in a single year. I am not even required to have an escrow account and only elected to have one to safeguard both my interest, as well as whoever ends up servicing my loan. This is causing my monthly payment to be an additional {$200.00} more than what it needs to be. I feel that I am being unfairly treated because I have one rep that says I can remove the reserve and another saying I can't. I have had five different servicers on other loans that have always removed the escrow reserve during a single telephone call without an issue. This is the most difficult experience I've ever had in requesting the removal of an escrow reserve. I am requesting to have my escrow reserve removed and have my escrow analyzed effective with my XX/XX/2018 monthly installment to maintain an affordable monthly payment and avoid any potential financial hardships in the future. Thank you.
transunion has me with only XXXX account as result of my requesting XXXX credit card ... ..my credit score dropped over XXXX points as result
I am a victim of identity theft. I have been receiving harassing and threatening telephone calls, along with death threats from EOS CCA representatives for a fraudulent and unauthorized account that do not belong to me.
On XX/XX/XXXX my vehicle was repossessed by Santander Consumer USA. I had missed several payments and was past due. I was aware of this. My issue is their company acting in bad faith, and while what they did may not be illegal it is certainly unethical. 

I had previously missed a payment arrangement due to some personal financial issues and problems with fraud on my bank account. 

However, between the XXXX of XXXX a representative from Santander called and informed me of the past due. I offered to make a payment on XX/XX/XXXX and another within 2 weeks to bring my account current. At no time did he mention the possibility of me being repossessed and needing to make a payment sooner. Obviously, my car was taken 2 days before the payment which would have brought it under their " repo '' past due limit according to their reinstatement specialists. 

They had previously sent me a right to cure letter, and that date had passed. However, the fact that they were still calling me and taking payments led me to believe that they were working with me. 

After trying to explain the situation and get my vehicle back they have not offered any type of solution other than completely paying the vehicle. 

I should also mention that at no time was any kind of extension given, or reduced payment plan despite asking numerous times. 

On XX/XX/XXXX I received a letter from Santander dated XX/XX/XXXX offering an assistance program to bring my account current. After calling in I was told this was a mistake and I can not do any payment plan/assistance program. I was told that if I had done it before repossession I could have used it, however I explained I was never offered any plan even after asking. They did not care. 

I also learned that my optional GAP coverage and extended warranty were successfully refunded to Santander on XX/XX/XXXX. This totaled around $ XXXX+. I understand that this applies to the principal, but it should have also showed my intention to pay the car since I had cancelled these optionally before repo. 

Combining all these things makes me very frustrated how all of this has been handled.
Nelnet has ceased to accept payments on weekends. Recently, when scheduling a student loan payment online, I was unable to schedule a payment for any Saturday or Sunday. My credit card, utility and cell phone bills are all payable on weekends. Surely it 's possible for a Federal student loan servicing company to accept ACH payments on weekends as well. 

My loan accrues a few dollars a day in interest every day. If I ca n't pay until the Monday after the weekend, it costs me almost {$20.00} in interest alone. In my opinion, this is the most likely motivation for Nelnet to refuse to schedule payments on weekends. A student loan servicer should do exactly that - service my loans. They should not prevent me in any way from paying to my own detriment.
This letter is regarding an account that's reporting since XX/XX/2017, which you claim I owe {$240.00}. This is a formal notice that your claim is disputed. 

I am requesting validation, made pursuant to the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, along with the corresponding local state laws. Please note that I am requesting " validation '' ; that is competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay you. 

Please also be aware that any negative mark found on my credit reports ( including XXXX, XXXX  and XXXX ) from your company or any company that you represent, for a debt that I don't owe, is a violation of the FCRA & FDCPA ; therefore if you can not validate the debt, you must request that all credit reporting agencies delete the entry. 

Pending the outcome of my investigation of any evidence that you submit, you are instructed to take no action that could be detrimental to any of my credit reports. 
Failure to respond within 30 days of receipt of this certified letter will result in small claims legal action against your company at my local venue. I will be seeking a minimum of {$1000.00} in damages per violation for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Debt Collection Practices Act ( including but not limited to Section 807-8 ) 4. ) Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-b ) Please Note : This notice is an attempt to correct your records, and any information received from you will be collected as evidence should any further action be necessary. This is a request for information only, and is not a statement, election, or waiver of status. 

P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action. I am also including a copy of my complaint to the organizations below : Cc : Consumer Financial Protection Bureau Cc : Attorney General 's Office Cc : XXXX XXXX XXXX
The following account has been reported as a collection and was reported incorrectly. Please have credit bureaus to remove this, thank you : Please remove promptly. Thank you for your prompt attention. 

This is what I received : -- -- - Forwarded Message -- -- - From : " XXXX '' XXXX To : " XXXX '' XXXX, " XXXX '' XXXX Sent : Tue, XX/XX/XXXX at XXXX XXXX  Subject : XXXX ( XXXX ) XXXX URGENT [ ref : XXXX : ref ] URGENT Per client request, please close XXXX dos XXXX-XX/XX/XXXXand XXXXXX/XX/XXXX with collections. The client sent the wrong insurance and per the VA, the patient isn't responsible.
Portfolio Recovery called me on XXXX. I requested they do not contact me. I submitted something in writing requesting this. I received another call on XXXX and today XXXX, again reiterating that I have requested them to cease and desist contact with me.