XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, GA XXXX Reference Record Locater - XXXX Ticket numbers XXXX XXXX Dear XXXX XXXX Customer Service , On XX/XX/XXXX we purchased airline tickets for a small group going on a tour to the XXXX XXXX that was designed by our agency, XXXX XXXX*see attached brochure with pricing. The itinerary moves quite often so being reasonably on time to our destination XXXX XXXX was imperative to hotels non refundable, tours and transportation as noted on the itinerary. <P/>The tickets were purchased by me on our corporate credit card as the tour packages includes air and we do have to run the total. <P/>Upon arrival at XXXX Airport at around XXXX three hours prior to flight time we were informed due to XXXX XXXX computer crash our flight was delayed. Since the crash started on XX/XX/XXXX at XXXX customers should have been notified before going to the airport. Here is the article on XXXX XX/XX/XXXXXXXX Not only we people not notified of the problem by XXXX XXXX , your airline was not properly staffed to handle rescheduling or notifications of the flight our clients sat all day at XXXX Airport until notified and three hours later it was cancelled. Possibly if we had know earlier we could have rescheduled our flight. I did have an agent, XXXX XXXX with the group who waited in lines so long due to staffing problems of XXXX XXXX that he got on his own phone and had all of us trying to find a solution. We were informed over the phone by a XXXX Agent that the closest place we could get to our destination was XXXX, Montana four hours away. Rescheduling the next day was also not possible as you had no flights for our group. <P/>We took the XXXX option and had to reschedule the following : 1. Lost first nights hotel in XXXX and XXXX would not help on this. 2. No meal coupons in XXXX for long delays. 3. Loss of transportation for pick up at XXXX XXXX Airport 4. Loss of cost of first nights hotel 5. Schedule new transportation from XXXX directly to XXXX. 6. Loss and all tours and meals in XXXX XXXX 7. Rescheduled XXXX XXXX at additional cost because of long right to XXXX. 8. Passengers complaints to us at not being able to reschedule better All of the above because of the negligence of XXXX XXXX XXXX and their failure to have the appropriate staff to handle the crisis. <P/>I emailed customer service after to get our costs resolved so it did not have to be passed to our clients and got travel vouchers to be only used by the passengers. Went back and forth trying to let us use the XXXX Vouchers as some kind of reimbursement to no avail. <P/>I then disputed the charges on my credit card rather than pass the expenses on to our clients, see enclosed letter** Our customers have been contacted by a collection agency and threatened with ruining their credit for non-payment for air tickets. Name of Company Harris, Klein Associates, Inc. XXXX XXXX XXXX XXXX, GA XXXX XXXX XXXX, Recovery Specialist Phone XXXX I spoke with them and said that we purchased the tickets and their case was with us not our clients. They still continue to harass our customers. <P/>We have tried many times to resolve this in recovering our costs due to negligence on XXXX XXXX part In not getting out tour participants to XXXX XXXX, Wyoming with no options due to their computer failure. <P/>We do not want to get into a legal battle that I am sure you will not win and are willing to reach a settlement for our costs. We will not pass the costs for your computer problems on to our customers, we also do not want them harassed by your collection agency, discontinue this immediately. Sincerely, XXXX XXXX, XXXX XXXX XXXX Cc : XXXX XXXX XXXX XXXX, XXXX U.S. Department of Transportation XXXX XXXX XXXX XXXX, XXXX. XXXX, D.C. XXXX Cc : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Cc : Harris, Klein Associates, INC. XXXX XXXX XXXX XXXX, GA XXXX