WillisBack/dataset-financial-user-claim huggingface dataset:
Hello thank you for addressing this matter while reviewing my three credit reports I see a 40 difference between XXXX and the other two. Turns out inquiries for a mortgage during a one month period by two banks are being counted individually by XXXX  and Experian. 
So I signed up to have credit monitoring to correct hoping to correct the issue and was charged twice by XXXX  yet they have not provided me the service. I have receipts of the online transactions via my bank. 
Lastly my balances on XXXX  and Experian are not updated so they reflect a {$5000.00} higher than XXXX it seems the other two want to sell me services for credit cards and loans rather then reflect the true balance. 
Please help XXXX
I applied for a modification and after making three initial payments on time, the bank refused to accept additional payments without providing a reason. I seeked the advice of a legal counsel and after numerous attempts in saving my home, i have now been adviced that the modification was once again denied. I feel i have no recourse unless this agency assists me. I am desperately trying to save my home and dont know what else to do. Each time i tried negotiating with the bank, they have offered me no options other than foreclosure. I would appreciate your asssistance with this matter. I thank you in advance.
Ally Financial has been very aggressive trying to collect unpaid balance from GAP insurance. I am not liable for shortage, I was paid up to date with them at the time of loss. They are calling my house 15 times per day, and calling in late evening hours past XXXX when my children are asleep..
when MNS Associates LLC calls the first question they ask is if I have ever had a civil lawsuit against me and if I have ever been to jail? I do not answer the question I simply ask for their mailing address which they are required to supply me by law they say that I do n't get to have that information. it is either XXXX guys but I think they are the same person they go by the name XXXX or XXXX. They call my mothers house 3 times a day my wife 's phone 2 times a day and my in laws house 1 time a day and myself now 2 times per day. 

they tell me that they are going to sue me and that I will go to jail or have my cars and house seized if I do n't pay the debt to them. they refuse to send me info saying that they do not mail things out and they only communicate via the phone. 

they have refused me 2xs to verify their address and to verify that they are registered to collect a debt in the sate of Michigan. they have refused to provide me with any valid information and they use what they believe are scare tactics to force me to comply. I have notifed them via telephone to only contact me by mail in writing.
On XX/XX/2018 I opened a savings account at U.S.Bank, the representative kept advertising thier credit cards and I replied I would like to wait and see if I had any pre-qualified offers. I signed for a debit card for the savings account and for some reason she took the same signature and applied it towards a credit card we discussed about. I didnt realize this happened until I got an alert on my XXXX XXXX and tried to correct the issue with the bank.
I have student loans, NEVER once in any sort of default and always in good standing ( shown on my Credit Report history ) Always been on an IBR payment plan of {$0.00} per month or on forbearance ( i hav e a paper trail from  navient which i attached to this complaint -- the most recent forbearance approval ) I filed an ability to benefit discharge in  XX/XX/XXXX / XX/XX/XXXX  since i should not have been issued student loans since i had no  XXX/Diploma  at the time i enrolled in the school and was not tested per the rules, supposedly when i did this request, the guarantor ( ECMC ) paid off the loans immediately. ( which does not seem right? ... Why would you pay off loans before investigating my complaint/issue? ) The  XXXX  discharge request was denied by ECMC an d Dept of education a ppeal ( and ive asked for proof of the  XXXX  test they supposedly administered to me and it was never provided ), now all the sudden i 'm in default on my  XXXX  loans ... and  ECMC wont put  the loans back with Navient to go back to the good standing they were in. They want full payment and that 's my only option. its dropped my  credit score   XXXX  points now just after i got it up to over  XXXX .  <P/> Per the federal student loan website : i should have been sent monthly statements ( which hasnt been sent at  all )  and i can not be reported as defaulted until its over 270 days LATE.  <P/> My loans have never been late and have always been on a forbearance or IBR. ( i have a statement of a approved forbearance showing an end date of  X/X/18    )
Equifax has a block that wont let any consumers have access to my credit score. They have my information misinformed to where I cant access my credit report online since XX/XX/2017 XX/XX/2017
1 ) I bought furniture from XXXX  through a XXXX XXXX credit card 2 ) I made the regularly scheduled payment until there was a charge that was not mine on the bill 3 ) The full amount was refunded while they researched the issue 4 ) they corrected the issue, however, the grace period of interest free was lost 5 ) The bill continued to be inaccurate 6 ) I payed off the amount of my furniture but now XXXX  is trying to collect over 5K in interest fees and finance charges. This can not be legal and in violation of consumer rights. 
7 ) I have received a letter from XXXX stating they agree with me that these charges are not accurate and do not hold me responsible for them. 

I ask that XXXX XXXX take the XXXX I have paid ( over the amount of the furniture ) and end this case. I will continue to fight for my rights as a consumer and will not let this go until this is observed. 

As a result my credit is affected which I have taken the care to build over the years. You will see from my credit history I have no other records of any issues in paying off my bills. So clearly this is an incident where I am a victim of illegal activity and fraud and I will not just hand over my hard earned money. I really hope that CFPB can continue to help me in this matter. 

Thank you so much for your help
Dear consumer finance Protection Bureau. 
To whom it may concerned, I wish to filed a complaint on Citibank. on XX/XX/XXXX, I applied for a debt Consolidation loan through my credit union to consolidate several accounts. But as of XX/XX/XXXX only two was not resolved, the best buy with a balance of ( {$440.00} ) and Home Depot balance of ( {$800.00} ). My credit union relationship specialist has been working on helping me in resolving this situation, but to no avail. 
sincerely XXXX XXXX XXXX
I reviewed and signed a final finance approval document on XXXX/XXXX/16. This is for a 30 year home loan with a 15 % down payment. The document includes the interest rate ( 4.625 % ) and points charge ( {$110.00} ). 
I was contacted by phone after they received the signed document and told that the points charge would be over {$2500.00}. I disputed this and was told that they 'd look into it. The next day I was told that the points charge I signed off on was incorrect. I was given an option to pay over {$1600.00} for points if I want to put 15 % down. My other option is to put down 20 % and pay {$590.00} as a points charge. They are willing to deduct {$590.00} if I choose either option. 
I was given an incorrect estimate from the beginning. These numbers are mainly what I used to decide to move forward with the deal. 
I understand that some closing costs can change before signing off, but I already signed a final approval document. I feel that I should pay based on the signed documentation.
I am disputing a transaction on my Bank of America card. I initiated the dispute on XX/XX/XXXX. I have received no correspondence until yesterday XX/XX/XXXX. The letter I received stated I needed to reply by XX/XX/XXXX ( the day before ). The letter also included a rebuttal from the merchant which had absolutely nothing to do with the claim. I called BOA on XX/XX/XXXX ; the day I received the letter and spoke to XXXX. XXXX instructed me to ignore the letter as the claim was resolved in my favor. I questioned him several times regarding this as it made no sense that they would send a letter on a closed claim. He assured me the claim was in fact closed and I needed to do nothing further. At XXXX AM the following day XXXX, I received an email from BOA stating my claim was forfeited as I did not respond by the deadline. I called BOA and spoke to XXXX. He informed me that XXXX was mistaken and indeed I had missed the deadline to respond. He also informed me that the merchant had 45 days to respond, BOA had 30 days and because they were doing research that only gave me a week to respond. He did allow me to respond today and still make the deadline. Apparently the merchants and Banks have more rights than the consumer that was defrauded. Not only can a merchant send in any response regardless of merit but the bank can sit on it and do nothing to wind out the clock. They can then give you no time to respond and blame you for missing a deadline that has passed.
Since XXXX 2011 I send this collection company a certified letter requesting verification of the debt pursuant to Fair Debt Collection Practices Act 15 USC 1692g Section 809 ( b ). The company never responded and over the phone threatened to report negatively in my credit, which they have done since day XXXX to this date. They have caused so much damage to me and my family with this bad credit markings, which arose another question as to private information, such as SSN, being public information. The property they are attempting to collect fees for was never legally mine and due to that I am not legally responsible for anything that happens with such property, thats just the law! I have tried numerous times to negotiate my release from any ties with them and even with certified documents that prove I was never the legal owner, they continue to harass me into paying or deal with their malicious consequences
In XXXX of 2018 I receive a notification of a XXXX XXXX credit card being added to my credit report causing a negative effect on my credit score. This account has XXXX listed as an Authorized User on the card. This is a card I have no knowledge about never knew I was added to this card. So I called XXXX XXXX XXXX XXXX to ask why was this added to my credit report and I have no knowledge of this. I then said that I would like to be remove as an authorized user because I never gave permission to be added to the account. The representative told me when I spoke to her to send in a written letter asking to be remove because I have no knowledge of the card. I did such, and they called me and told me that I couldnt be remove because the owner of the account has to remove me. She then asked me if I could make a payment I told her a payment I am not responsible for this account and make it worse I dont have knowledge of if.. They Decline my request. I then Ask them if there is any other way that I could be remove the clearly told me no.. I the. Dispute it 3 times and the results came back saying the the card is mine. I have tried over and over asking XXXX to please please just remove my name because its adversely affecting my credit score, and affecting me from becoming a homeowner. I can not get a mortgage loan and would not be a candidate to even apply because of what XXXX XXXX XXXX XXXX is doing to me.. Please help me.. 

Equifax Confirmation numbers 1. Disputed Conf # XXXX 2. Disputed Conf #  XXXX 3. Disputed Conf # XXXX
Initially Heartland ECSI started auto debiting monthly an amount just under my quarterly payment amount without my consent.  The loan terms were that payment be made quarterly and that is how I set up my auto debit on their website.  I only realized this was happening when I received a late payment notice in the mail along with late fees.  I had been in essence over paying by hundreds of dollars a month and still generating late fees because the monthly payment that fell on the quarterly payment's due date was slightly less than the quarterly amount due.  All of this was without my consent.  In addition, I had auto debit set up from the beginning of this loan.  I called to rectify and was met utter incompetence and a complete inability to grasp the issue.  Finally after multiple phone calls and transfers to different people I thought I had successfully gotten to the bottom of the issue, had late fees refunded and re-establised my recurring quarterly payment.  However, on XX/XX/2016 I received a past due notice in the mail again with additional late fees.  I called ECSI on XX/XX/XXXX to rectify but again was met utter incompetence.  There appeared to be a problem with the due date and and the payment date which they could not seem to rectify.  In the end, I paid the loan off in full to eliminate any further confusion and avoid reporting to credit agencies which happened to wife with this same company for the same issue.
Dear CFPB : My client has been trying to sell her home in a short sale. She realized that letting the home go into foreclosure would result in her inability to obtain student loans for her children in the future, purchase a house in the future and would have a detrimental affect on her credit. Our office obtain offers on the property. The last offer was for {$750000.00} all cash deal which was denied. The bank did n't bother asking us for a counter and realty company was even willing to reduce their fee to allow this matter to close and avoid the foreclosure sale. The bank insist and is asking for {$850000.00}. Attached hereto is a mortgage statement my client was able to get her hands on. The payoff to the lender is {$710000.00}, why they did n't accept the {$750000.00} and are asking for {$850000.00} bewildering to my client and I. I am requesting an immediate investigation of this matter as the sale date is imminent. I apologize for waiting this long. However, the bank took months to give us a response.
XXXX XXXX 2017 - I WAS TOLD THAT I ONLY OWED {$580.00} FROM THE ORIGINAL CREDITOR, BUT THE COLLECTION COMPANY STATED I OWED {$1200.00} WITHOUT SUBMITTING AN INVOICE OR STATEMENT NOTIFICATION INDICATING NEITHER FINANCE CHARGES/FEES OR WHY THE AMOUNT FROM THE ORIGINAL CREDITOR IS SO VASTLY DIFFERENT. ON XXXX XXXX 2017 - I  CONTACTED THE ORIGINAL CREDITOR WHO STATED MY NEW BALANCE AT {$480.00} AND THE COLLECTION COMPANY INDICATING A {$1200.00} BALANCE. ALL OF THE CREDIT BUREAU ( XXXX XXXX, XXXX, AND XXXX ) ARE REPORTING THE AMOUNT STATED BY THE ORIGINAL CREDITOR. I CAN SUBMIT COPIES OF THE DISPUTED INFORMATION AND CREDIT REPORTS IF NEEDED.
I Do not know of Williams and fudge collections with a student loan amount from XXXX university. I do not know Williams and fudge and requesting to be removed as it 's reporting to the CB and negatively affecting me
XXXX XXXX  XXXX XXXX XXXXXXXX servicing unit should of notified Fedloan servicing that my XXXX discharge was approved. Therefore, the two loans under account number XXXX XXXX XXXX should be transferred to XXXX and reported as a XXXX balance with major credit reporting agencies.
I am writing in regards to TransUnion of unauthorize inquiries on my credit report. Which I never authorize or sign a authorization form giving permission to pull a hard inquiry. I have sent a formal letter requesting TransUnion to investigate and provide proof of signature and has failed to do so. The following creditors thats I have requesting to re-investigating are as followed : - XXXX. XX/XX/2018 - XXXX. XX/XX/2018 - XXXX. XX/XX/2018 - XXXX XXXX. XX/XX/2018 - XXXX XXXX XXXX. XX/XX/2018 - XXXX XXXX XXXX. XX/XX/2018 - XXXX/XXXX. XX/XX/2018 - XXXX XXXX. XX/XX/2018 XX/XX/2018
Loan originated XX/XX/XXXX Lender failed to pay property taxes for XX/XX/XXXX so I paid them myself and was reimbursed but not before being told they didn't owe to pay my property taxes despite their collecting escrow for it. 
I again paid my own property taxes for XX/XX/XXXX on XX/XX/XXXX sending proof to lender and am now having trouble getting reimbursed by lender who keeps telling me they are going to refund me but do not and refuse to escalate to supervisors. Last customer service rep XXXX told me he had no supervisor contact information on XX/XX/XXXX.
Portfolio Recovery calls from a different number every time. No message on a new number. We do not know if it is for us or an old owner of this number. They call at least XXXX times daily. We can not even use our phone.
I am a single XXXX XXXX mother of XXXX children and have fallenbehind on my first mortgage payments to the XXXX XXXX XXXX XXXX XXXX, Trustee. My loan is serviced by Shellpoint Mortgage Servicing. I haveapplied for a loan modification and have supplied all the necessarydocuments, in some cases several times. I do n't believe that I ambeing treated fairly or that my information is being properly considered. 
I would like your help in get a loan modification so that I can save myhome.
Consolidation company called. They apparently have 2 names " XXXX XXXX '' and " equitable acceptance '' They said they were consolidating my loans, I had 2 originally. However, after signing with them I have 3. This is quite confusing to me. They are emailing and calling, numbers I did n't even give to them. They are also threatening. I have n't sent any payments and when I found out this was a scam I turned off my card and changed accounts.
Debt collectors can not falsify information or present themselves in a way that is deceptive including making false claims about the amount of the debt, who they work for, or what they will do if you do not pay the debt. 

Americollect on XX/XX/2018 called and claimed without telling me who they were that they knew my mother and it was a personal call. It was only till I insisted later in the call that they properly identified themselves but at this time I had already given them a number I would otherwise not have. This violates the law as they presented themselves in a deceptive way.
Back in 2015 a gas bill from XXXX XXXX was added to my credit report. The issue with this was I had move out of an apartment and contacted the company to disconnect the utility which was left on for a full billing cycle after the fact. I contacted XXXX XXXX about this and was told I would receive information in the mail for me to provide whatever was needed to correct this, I received nothing. Shortly after the collections was placed on all 3 of my credit reports. My credit score dropped from an XXXX down to a XXXX. I disputed this repeatedly and at some point it was removed by all 3 credit agencies. It was recently re added to my Experian credit report causing my score to plummet from a XXXX to a XXXX. So I 'm being penalized for the same delinquency a second time. I called Experience today about this issue and was greeted with hostility and poor costumer service by an employee named XXXX from the " alpha team ''. When asked if I could speak with a manager he continued to go back and forth in an attempt to antagonize me. I was eventually placed on hold for a long period of time supposedly waiting for a manger. When XXXX returned to the phone I was told the manager was busy. I stated I did not mind waiting until he was available and XXXX then said he could not keep me on the line and I would receive a call back. I asked that I be given a number and the name of the manager in case I did not receive a call back and was then placed on hold again for some time. when he returned he said " I 'm transferring you to a manager have a nice day '', not giving me the requested information or even an opportunity to speak again. I was transferred to an answering machine that gave only a number and no information as to whom I was transferred to so it could have been anyone in any department. This is poor consumer service to say the least. I had to call back, this process from start to finish took 2 hrs. I was told the debt was sold and was placed on my report again and even though it was removed once there 's no guarantee it will be removed again. I pointed out that it was removed for a reason and was told they will investigate. This is unfair and unreasonable. Under the fair credit reporting act there are specific procedures a credit reporting agency must follow before reinserting negative information that has been removed. It is supposed to be certified by whomever furnishes the information that the information is complete and accurate, not reinserted and investigated after the fact. Also the reporting agency is required to send a written notification within 5 business days that the information has been reinserted. Nether of these has taken place. It takes less than a few hours for a company to ruin your credit whether or not the information is accurate yet it takes 30 days or even years for these issues to be corrected. I am currently in the process of moving to another state and due to this issue my ability to get an apartment has been compromised on top of my cr3edit score going from good to fair from taking a double hit from the same delinquency.
I am cosigned on a loan with my son- he is making a {$75.00} a week payment/ {$300.00} a month - this loan should be paid ahead of the payment is only {$230.00} a month leaving a surplus of {$65.00} per month. 

XXXX they called and stated that they haven't received payment since XX/XX/XXXX- I got on my sons account and there is consistent {$75.00} weekly being sent. This was a lie. 

XXXX called the number on my way to work was connected with a XXXX   person that was not very cooperative- she stated that they are receiving payments I tried to get her to explain to me how this could be behind if the payment monthly is {$230.00} and there is a weekly payment of {$75.00} which is {$300.00} per month this loan should be paid ahead since XX/XX/XXXX of this year- she tried to push me off the call I waited to speak to a Team Lead and asked the same questions- since there is obviously research and misapplied payments that need to happen on XXXX XXXX side of the house I asked for to have my number removed and not called. She stated they can remove from dialer but will still manually call- I have been really sick this year with 2 XXXX and not doing well- there is obviously some misappropriation of funds and this needs to be escalated.
XX/XX/XXXX, I filed a complaint against the NJ Higher Education Assistance Authority with the CFBP for the failure of their collection firm " The Law Office Of XXXX XXXX '' to supply me with any type of receipt of payment. I also believed at the time, that the amount being reported to the credit agencies was incorrect, due to the fact that it differed from the amount being paid to the firm each month. The State looked into it. and wrote out a sufficient response that detailed the current amount owed, as well as receipts of payment which were satisfactory. However today I logged onto my credit report, and see that " The NJ Office of Student Affairs '' when conducting the report, incorrectly initiated a " Hard Pull '' in order to get the information, which dropped my credit score XXXX points, rather than the required " Soft Pull '' as they did not advise me or ask for my permission to run the " Hard Pull '', which I would not have given them permission to do. The " Hard Pull '' was conducted on XX/XX/XXXX. With the Credit Reporting Bureau " XXXX '' and according to the report will not be removed from my record until XX/XX/XXXX. This " Hard Pull '' was conducted illegally, and thoughtlessly in regards to the impact it would have on my credit score. I demand that the pull be removed immediately from my record by the " The NJ Office of Student Affairs '' and that an apology be written for causing my score to drop.