WillisBack/dataset-financial-user-claim huggingface dataset:
I went into a XXXX XXXX store. I had purchased a phone that I could use with their services and wanted to transfer my phone number over to them. Once there I provided photo ID ( Driver 's License ) and my Social Security #. They informed me that someone with a different name had an account already opened with my Social Security number. 

At the time they wanted me to fax a copy of my social security card to their activation department, which I grabbed and brought with me to the store, but there was no fax machines on location. They told me to call customer care. I have called customer care six times now, starting on Sunday XX/XX/XXXX, and no one has been able to help me in correcting this fraud. One of their customer care phone operators, XXXX, guided me to this website to file a claim. 

I have received little to no help, I have found out that multiple employees did not file fraud claims as they said they would. I have received differing stories on how long this process will take, and have been told multiple different and conflicting ways to handle the problem.
On XX/XX/XXXX I applied for and granted a {$150.00} loan from Moneytree, inc, XXXX , Washington , with a repayment of {$170.00}. The funds were picked up on XX/XX/XXXX, and had a payback date of XX/XX/XXXX. On XX/XX/XXXX my Husband made an on line payment to my account of {$170.00}. On XX/XX/XXXX a payment of {$170.00} was made from our checking account, XXXX XXXX XXXX XXXX XXXX to Moneytree, inc to repay the loan in full. The money was " NOT '' returned, our account only shows a withdrawal from our account by Moneytree, inc. On XXXX/XXXX/XXXX Moneytree took the payment again from my checking account making a total payment of {$340.00} for a {$150.00} loan. Repeated contact with Moneytree, inc via email, FAX, and a visit to the local Moneytree location in XXXX has resulted in receiving no help. I have received an email from Moneytree, inc stating that " maybe '' the money was credited to another account. Since Moneytree can not tell me where the extra money went I am filling a complaint with the Consumer Financial Protection Bureau, and the Federal Trade Commission in a effort to resolve this issue. I can provide copies of my bank statements showing the XXXX withdrawals for {$170.00}. This makes a total payment of {$340.00} for a {$150.00} loan.
RE : XXXX I applied on XX/XX/XXXX for a bank of america cash back credit card that I personally received an exclusive offer online after logging into my account. They were extending an offer that included the benefits below along with {$150.00} additional cash back for applying. Currently, I have a bank of america card without any reward or membership benefits attached. 

On XX/XX/XXXX I received a letter from back of america in the mail stating my application was denied due to : Sufficient utilization of your available credit one or more of your deposit accounts with us/or our affiliates were overdrawn limited deposit and/or investment balances with us and/or our affiliates None of the above reasons is applicable to my credit history or banking relations, I do have available credit in my current cards as I don't abuse, never had an overdrawn account there is enough assets in my account and finally I use bank of america as my primary back, with other banks I have a relationship that has sufficient cash flow unrelated to bank of america. 

I have received an letter that does not apply to my current status and feel that bank of america is abusive to their client with giving them offers and withdrawing without truth to their statements.
My health insurance did not pay the claim originally because of the way it was submitted. I contacted the insurance co. And they resubmitted it and paid the claim in XXXX XXXX. I contacted the collection agency recently to ask them to contact the credit bureaus to say the collection was an error. They told me their client sent them an email in XXXX XXXX saying to continue to try to collect. I spoke with a representative on XXXX/XXXX/XXXX and they told me to fax the paid claim statement which I did. I just looked the account up online and it says I owe {$20.00}
Good Morning, The question templates do not reflect my issue at all. I apologize for going another direction with this complaint, but it is as follows : I do not have exact dates, but Navient has always denied my ability to split our school loan with my ex-wife, who has a poor payment history and is affecting my ability to pay back my half of our loan. 

That there is not an option for splitting loans due to events like divorce is maddening. I want to pay my half of the loan. But since it 's not eligible to be split, my credit is constantly being hit because of my ex-wife 's non-payment of her half of the loan payment on many months. 

I am at my wit 's end and am begging for an opportunity to have the loan split. Because of non-payment this month and last month, our payment amount has doubled in size with an unrealistic current amount due at over {$1000.00}. 

Please help. Thank you. 

XXXXXXXXXXXX
Called business cell phone, asked to be removed from list did not do so. Continued calls to business cell phone. 
Debt that is trying to be collected is debt that has been sold to XXXX or XXXX seperate collection agencys all of wich are trying to collect the debt.
Reporting a XXXX XXXX  account under my informstion This account is mot mine
I do not recognize this account as it was opened as aresult of identity theft and needs to be removed from my record asap
Principal amount owed to my college was {$3200.00}, but debt collector MG Credit is trying to collect for {$4800.00}, and refuses to settle for some lesser amount or the principal amount. This seems like an exorbitant amount of interest/fees being charged. I have filed a dispute, but they are not responding to the dispute and the credit bureaus refuse to remove the charge from my credit report.
I have several duplicate hard inquiries on my credit report from XXXX that were supposed to be removed but they are still there and affecting my ability to close on a house in 30 days. I am not working with this mortgage company. They should not be allowed to make multiple inquiries. I never game them permission to make multiple inquiries. 
The inquiries are as follows on Transunion, XXXX, and XXXX XXXX, XXXX inquiries on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX
XXXX, who is either a Master Servicer, or a Default Servicer, by, and through XXXX from Clay Chapman Iwamura Pulice & Nervell, a third-party debt collector initiated a foreclosure lawsuit on XX/XX/XXXX, as Civil Action Case No. XXXX. 
Go to First, and Second Attachment. 
For approximately the last three years, XXXX, either a Master Servicer, or a Default Servicer, by, and through XXXX from Clay Chapman Iwamura Pulice & Nervell, a third-party debt collector, and XXXX has attempted approximately 5 to 8 times to have, and hold a foreclosure sale over the last three years. 
XXXX from Clay Chapman Iwamura Pulice & Nervell, a third-party debt collector, and XXXX is attempting again to have a foreclosure sale this coming Tuesday, XX/XX/XXXX at XXXX XXXX 
Go to Third Attachment
I was informed that my account with Lowe 's was closed on XXXX XXXX, 2017 due to a drop in my credit score from  XXXX and outstanding debt along with recent delinquency that does not exist. I informed them that I had increased balances in paying off my daughters college tuition and sold my home to payoff the debt. I have been a good customer with them for 6 years with no problems and this was an arbitrary action. I read several consumer reviews on Lowes and the same  complaint as mine is a common characteristic complaint of Synchrony Bank. They waited until I paid off the account to close it with no warning.
There was a credit card bill from Citi Bank national for the amount of {$3600.00}. I found out about this when they severed a court order XXXX XXXX XXXX. I 'd submitted an answer stating I do n't have any knowledge of this account. We went to court and XXXX XXXX Dismissed without Prejudice on XXXX XXXX, XXXX. It was not been removed from my credit report. I can submit the court documents if need be.
We received a collection notice with my son 's name on it, saying their client had made several attempts to collect an unpaid balance ( untrue ) and that they were given the account to collect. None of this is true.
Credit Card : BankAmericard Better Balance Rewards ; Date : XX/XX/2018 ; Amount : {$30.00} ; Description : 2018 Q2 reward was missing.
I would like to know how long my lender has to provide me with a reaffirmation agreement and complete the reaffirmation process. I filed for bankruptcy ( chapter XXXX ) on XXXX/XXXX/2016. My meeting w creditors was set for XXXX/XXXX/16. Prior to this date my auto lender had sent my reaffirmation paperwork and I took care of that with them. My credit meeting came and went with no information from DiTech on my current mortgage. I inquired with my attorney as to what I needed to do. They told me they were in contact with DiTech and we should have it prior to my discharge date of XXXX/XXXX/2016. I inquired several more times before this date and they had n't provided anything. They had told my attorney that they had already sent it, that they would resend that week, another inquiry a week or more later and they are waiting on approval .... But wait you said you sent it weeks ago??? 
I have now extended my discharge twice and nothing has been sent. In all this time, I have never missed or never been 30 days late with my monthly payment. 
My attorney emailed me today that their latest update is that DiTech 's attorney is in possession of the agreement but is awaiting their approval to send it. 
At what point are they required to do their job and provide me ( their paying customer ) with the information I need in a timely manner? I would think 30 days but we are approaching 5 months.
I disputed that the balance with Equifax.A balance incorrect on my credit report for a particular account XXXX. They are reporting that I owe XXXX but my account balance with XXXX is lss than XXXX .
I have tried calling Equifax regarding this issue. But there seems to be a serious bug. My updated electronic report has not been available from equifax online for nearly two months. My bank has attempted to view my report for mortgage and I also have tried through the online service that I pay for. I continue to get error messages stating that my report is either unavailable or two new to generate a score. I know i have had credit for over 20 years. something is terribly wrong. I even received a call from experience stating that they tried pulling all three of my reports in order to update my subscription for credit monitoring, but that my equifax report was producing an error. I have no problem receiving a manual hard copy of my report, but i am unable to receive an electronic report via my lender, credit monitoring agencies, or directly. 

I need equifax to look into this matter again for the third time and reset my report. Thats the best way I can describe it is i need them to reset my report. my credit card companies are not able to give me a refresh of my monthly equifax score due to this unexplained error. 

I logged into the equifax trueidenty data help and still unsuccessful with obtaining an updated report and or score. There is an unexplained Error that restricts this info. It 's not a fraud alert or credit freeze. It is a credit release or view error. I called equifax and was told that I should have lenders call them and use the business side of request. This is an unexplained process and I should not be limited from services that I pay for or request when it comes to my report and score.
I.c system is trying to collect on a debt that was remove from my credit months ago from XXXX for {$820.00}
For approximately a week now I have been receiving phone calls from a company named Concord Resolutions on my residence and work phones. After Googling the number XXXX I saw that his company is trying to scam people alleging that they owe a payday loan ( which I do not ). These people leave and automated voice message with a call back number. When I called back the woman asked me to verify the last XXXX of my social security number which I declined to do. At that point she became irate and cited the Fair Debt Collection Practice Act prevented her to give me any information as to why she was calling. I told her that the only information that I would confirm is my name and nothing else. At which point she became irate and hung up on me. These calls are becoming annoying. I feel that I am being harassed.
Every year, if I keep my XXXX XXXX credit card, I am awarded XXXX XXXX XXXX  points. When my annual fee came due, I was deciding whether I wanted to keep the card. So I called in to see if there were any sweeteners and the representative said she would waive the annual fee. Before she did so, I made sure that I was still going to be awarded the points and she said yes. Fast forward 2 months and I realized that I still had not gotten the points. I called in and was told that the points are only when you pay the annual fee which is contrary to what I was told. Additionally I was told that representatives are not supposed to waive the annual fee. That being said, I asked if I could be assessed the annual fee and get the points. I don't want anything for free. But then I was told they couldn't assess the annual fee once it's waived and because the annual fee can't be put on, I'm out of luck on the points. This is frustrating because this is classic bait and switch. I would argue these points : 1. The terms of the card state that the XXXX points is if you keep the card for the year. It doesn't specifically state it is tied to the annual fee.

2. The annual fee was waived contrary to US Bank policy 3. Once I asked them to charge me, they said even though they waived it, they can't add it back.

4. Because of their representative doing something they shouldn't have done, I'm now out of XXXX   because of the rep 's error.

Like I said, I don't want anything free. Let 's abide by the terms of the agreement. Assess the annual fee of {$50.00} and give me the XXXX  points as agreed upon card opening. I don't know why this is such an issue especially since you have documentation showing I agree to this arrangement.
On XX/XX/XXXX, i filed for Chapter XXXX bankruptcy and it was discharged on XX/XX/XXXX, while in the bankruptcy payments which were made through the bankruptcy trustee totaled {$110000.00} in principal payments and {$10000.00} in arrears and {$7100.00} in post arrears, totaling {$130000.00} in payments.According to caliber home loans out of the {$130000.00} that was paid reduced my mortgage principal only {$12000.00}.
I feel that my privacy was violated in that sensitive and personal information regarding my personal debt was provided to my brother in law, who has no business knowing my personal situation. Midland called him and instead of verifying the identity of the person they were speaking to, they proceeded to provide him with my debt situation. I do not understand why they did not verify who they were speaking to securely ( I had to provide my social security number when I called in before they would talk to me but they did not ask my brother in law to provide any method of identity verification upon speaking to him ). I feel violated and am very upset. It is bad enough that I am in this situation ( which I take responsibility for ) but now a member of my extended family is also aware and it is humiliating.
I am understanding the Ombudsman 's office to state to me that Navient is protecting me by only adding capitalized interest ( it does not inform me of or provide advance notice on how to pay to where it is not capitalized onto principle ) from forbearance ( a plan I am then placed on without my consent ) rather than standard repayment ( again, without my permission ) because the database needs to change repayment assignment during processing due to there being too many loans for them to process. I have filed a complaint against Navient for placing outstanding capitalized interest on principle, among other behaviors seemingly intent to cause damages to me. I await contact from a worker for the complaint, and am told ( by Ombudsman ) to continue to try to seek answer/resolution from Navient, who has directly said to me " I can not answer your question '', scheduling a return call for answers to be provided and then not actually making the return call as scheduled, seemingly being allowed to lie to ( and cheat ) me.
I got a mortgage from XXXX financial institution XXXX. This institution went out of business for a long time, maybe XXXX. For over ten years I am been dragged in and out of court by other institutions in an effort to confiscate my home. 

When I bought this house, I was part of the mortgage scam. I was given a mortgage for over {$500000.00}. As an elderly American I was not aware of all the trickeries applied to me. I got a house and when I went to take over it was a shell. No bathrooms no kitchen, no running water, no plumbing, roof caving in, no heating system ; It was just a shell. I was tricked. I cried because I was indebted to a bank and I had no home that was fit for living in. I was a victim of the mortgage scam. I did not know how to fight a big bank. I paid the mortgage and had few repairs done so I could live in this shell I was given. How could a bank authorize and pay out {>= $1,000,000} mortgage for a shell. 

The bank XXXX is no longer in existence. Two judges have since dismissed the foreclosure case. Today the judge is rescinding saying he made a mistake. Now another bank Seterus financial institution is putting my home on the auction. Who can investigate these financial institutions for such robbery to a widow with no husband to help fight such giants. What I understand is that I was robbed and the representatives of the financial institution XXXX and the parties involved must have known. 

After fighting this situation, depleted all my resources, to live in my home, now another bank is claiming my home. Who am I to petition to investigate both the assets of XXXX a bank no longer in existence and Seterus who is claiming to own this robbery of a situation? Please help I can not be robbed twice for the same home.
Equifax was recently breached and as a concerned individual I believe Equifax is in complete responsibility in order anything happens to me financially.
On XXXX XXXX, 2015, I received a letter from Asset Recovery Solutions , LLC, ID # XXXX, XXXX license # XXXX, The letter was dated XXXX XXXX, 2015, The company owned meter stamp on the envelop was dated XXXX XXXX, 2015. I moved XXXX XXXX 2015. I filed a moving notice with the XXXX XXXX the last week in XXXX. 

This, letter as stated above, arrived at my new address on XXXX XXXX, 2015 with an official yellow forwarding label placed by the XXXX XXXX dated XXXX XXXX, 2015. This letter was NOT mailed to me on XXXX XXXX, 2015, but rather sometime in XXXX with a date placed by this preditor company of XXXX XXXX. The company owned meter stamp was altered to reflect a date of XXXX XXXX, 2015. 

This company will stop all proceedings against me at once. 
any manner.
I called the Chase credit card company to check the payment allocation rules before taking a Cash Advance. I was informed that a repayment would be allocated first to the Minimum Payment Due and after that against the highest interest balance. I took the advance. A while later when I was able to repay the advance, I checked my account online. The Cash Advance balance was showing, as was the Minimum pPayment Due. I made a payment sufficient to cover both. None of the payment was allocated to the Cash Advance balance. When I phoned to enquire they said I repaid it too early. I had to hold the Cash Advance Balance until the next statement. I do not think that is fair and i was not informed of that when I enquired before taking the advance.
On XX/XX/2016 I started the process to get a debt from Choice Recovery validated after seeing a trade line on my report in the collections tab. I sent a certified letter dated XX/XX/2016 to the address listed on my credit report ( XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX Ohio XXXX ) disputing this debt and requesting validation of said debt within my rights of the Fair Debt Collection Practices Act Statute 807 ( 15 USC 1962e ), which requires them to send me validation containing MY signature for the debt owed to them within 30 days of receipt of my letter. The letter was received on XX/XX/2016. No response, no validation, and they did n't mark my credit report DISPUTED, which violates the FCRA, Section 623 ( a ) ( 3 ). Already with no proof of my signature validating the debt and their lack of response, they have already broken federal law. I sent a follow up letter dated XX/XX/2016, received and signed for on XX/XX/2016, stating to them that by not providing me with validation of the debt, by furnishing proof of contract and signature with them, and demanding removal of their trade line from my credit report immediately if no validation can be provided. Today is now XX/XX/2016, and there has been ZERO response from this agency. All letters have been ignored. I have all documentation of my attempts of correspondence with Choice Recovery and can provide them if need be.
On XXXX I rented a vehicle from XXXX in XXXX, XXXX, XXXX. I charged this rental on my Chase VISA card ( XXXX Mileage Plus ) and I thought, chose to waive the damage waiver because Chase had sent me an email that such insurance coverage would be provided if I used this card to pay for rentals overseas. Apparently I accepted damage waiver, but with a XXXX XXXX payment due if I had an accident. On XX/XX/XXXX I had a blow out on the left front tire, requiring towing and replacement of the tire, then on XX/XX/XXXX I scraped the left side of the car on a narrow, walled road in XXXX. I returned the vehicle on XX/XX/XXXX and was charged XXXX XXXX in additon to the rental charges. I submitted a claim to Chase and provided them all supporting documents describing the damage and repair costs. They declined to cover the charges of {$910.00} stating that I had failed to affirmatively decline the Collision Damage Waiver on the rental agreement. It appears to me that I declined the Rental Company 's insurance by taking responsibility for the XXXX XXXX excess damage waiver. I feel that Chase is misleading customers into using their credit card by offering this insurance coverage yet denying claims that are seemingly covered. Had I known I would have had to go through so many hoops only to be denied, I would have opted for the rental car insurance coverage.
My wife has our home currently financed thru Ocwen Loan Servicing, LLC. Since her mortgage loan was sold to them, they originally kept mis-crediting her payments, eventually causing her to redo her loan several times increasing her mortgage amount because of excessive fees they kept adding. Most recently, after almost losing our home, she refinanced again and began to pay the mortgage by having to pay her bank XXXX XXXX send payment by wire transfer so they could n't make excuses of not receiving payment. She gets paid twice a month and wanted Ocwen to change date due to XXXX of month. they refused, forcing her to pay on XXXX. after making her payment on or about XXXX of month, they report her to credit bureaus as paying late. She tried making an extra payment to have mortgage in advance. They kept sending extra payment to principal and not allow her to have her account in advance. She has tried to get other institutions to carry her loan, but ca n't because Ocwen keeps showing her late! She has made her monthly payments within the month for more than 24mo straight and still cant get anyone to help her! What Ocwen is doing has to be illegal. We have tried going to lawyers but all they do is take our money and nothing happens! please help! 

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