I purchased the property of XXXX XXXX XXXX, XXXX XXXX, CA, XXXX, back on XX/XX/XXXX. The previous property owner had taken out XXXX loans to pay for solar and turf for the property. The loans were paid off in full by her at the close of escrow, and the Addendum Notice of Assessment saying they were paid off was sent and  notarized on XX/XX/XXXX. 

I received my property tax bill in early XXXX, and noticed it was a lot higher than what the bank had said, but didn't think much of it. My father then looked at it later in XXXX and said it was wrong. I contacted the auditors office of XXXX and they told me that they couldn't help me and I needed to call the number on the property tax next to the special assessment. I called the number on XX/XX/XXXX, and got in touch with XXXX XXXX XXXX XXXX who directed me to call Renew Financial. 

I talked to Renew financial on XXXX XXXX, and was told by them that despite the loan being paid off XXXX County does not allow for the special assessment to be removed unless the papers are submitted prior to XXXX. So I clarified that despite the loan being paid off in full I still had to send them money because I moved after XXXX and never took out a loan with them. They responded yes and they would send me a refund check by XXXX to XXXX of next year. ( They get to hold my {$5000.00} for 10 to 11 months ) I was furious and essentially gave up. My wife tried calling during that week but was essentially told the same thing. After I came back from a business trip on the XX/XX/XXXX I tried giving the auditors office a call again to clarify the information Renew had given me. They then directed me to a Direct Assessment Correction Form, that was located on their site that directly solved the whole issue. 

I immediately called Renew and talked to XXXX XXXX and sent her the form. I was told I should hear back from them by the end of the day .... I never heard a word. I tried calling them again on the XXXX and again sent the form but was told the prepay department would have to sign it and they were off on weekends, but I would hear back. Taxes were due XXXX XXXX so I was out of time, and sent in my check. 

I didn't hear a word from anyone that whole week, so I again called Renew XX/XX/XXXX, ( XXXX XXXX ) and gave them the ticket number for my case. They once again told me the exact same line, that XXXX does not allow for corrections to the assessment, despite the fact that the form I sent was still attached to the ticket number. They told me they would call me back Tuesday to try and sort this out as the supervisor had gone home for the day. The end of Tuesday approached and I still had no call so I called them and got in touch with a supervisor ( XXXX ), who told me he couldn't help me and I needed to talk to another department, who had gone home for the day. I asked for him to provide me with the departments number so I could call today XX/XX/XXXX, and he did. He also told me he would follow up with me today, and once again no one did. 

Today I called the prepayments department, and had to explain the situation all over again, gave the ticket number, and was told that she couldn't fill out the form and told me to call XXXX XXXX XXXX XXXX  again and speak to XXXX or XXXX. I called and was on hold for 35 minutes and finally talked to XXXX who directed me to XXXX, who told me that they had not made an error so she couldn't fill out the Direct Assessment Correction Form, despite that one of the boxes says " Owner Change before XX/XX/XXXX. '' She told me she could fill it out for the other 2 boxes " Wrong Amount / Owner Exempt and Wrong APN '' but that third box for a change of owner she could not do! I asked to speak to a supervisor because her excuse was just insane at this point. I was told XXXX was out and that she would call me back, as of XX/XX/XXXX, I have had no call back. 

On XXXX XXXX I received a call from XXXX XXXX at Renew Financial, stating he was an operations manager. I called him back numerous times, and have left voice mails, but he never answers or returns my calls. Last message was left yesterday on XX/XX/XXXX. 

I have spent 3 weeks trying to fix this issue and between being sent in circles of different people to call, never receiving any calls back, and the general lack of anyone willing to help me