WillisBack/dataset-financial-user-claim huggingface dataset:
My name XXXX XXXX XXXX, I submitted my application for a short sale with Bayview Loan Servicing, loan number : XXXX back on XX/XX/XXXX. The this whole process has been a nightmare and a real pain of a process. When I contacted Bayview I was advised to submit certain documentation to the lender to be reviewed. I did and was confirmed that they were received and was going to review the documents. My file was then transferred to an asset manager XXXX XXXX who I have never spoken to and never returns my calls. Her contact number is XXXX ; I was then advised that my file was transferred from the short sale department to the bankruptcy department. WHAT!!!! why? When the last time I filed BK was on XX/XX/XXXX file number BK XXXX. And keep getting advised that I have to speak to XXXX ... I do n't understand how a big company like Bayview has only XXXX person assign to my file that can update me or help me with my review or process. It is just ludicrous an unprofessional. The customer service is awful ... Go figure that the lender did n't help me when I tried to do a loan modification and advised me that I only qualify for a short sale that they are even making it hard to even do that.
My attorney XXXX XXXX sent Nationstar Mortgage a letter over a year ago demanding them to itemize everything from when I cured the default because they claim I still owe {$600.00} for leagal fees they claim they paid. I cured the default and the loan was assumed. My attorney XXXX XXXX said the amount I paid to cure the default included all fees and peneltys so he was curious as to why out of the blue I owe {$600.00}. XXXX XXXX sent Nationstar Mortgage a letter demanding they itemize and prove I owe the {$600.00}. It has been over a year since he sent that letter and Nationstar has not responded. 
My father died nearly 3 years ago, I sent them a death certificate right after he passed in XXXX, in XXXX I get a letter from them saying they just found out my father passed and wanted to know who was handling his estate?????? 
That 's just it there is no estate of XXXX XXXX XXXX, it was handled years ago by XXXX XXXX and I. How many times do I have to prove it??? 
Nationstar is a horrible company that does not respond to Letters from attorneys and obviously cant file documents I have sent 2 different times. 
I have filed a complaint here on this site in the past for the exact same problem.
I received the attached collection bill ( Account # XXXX ). I was very confused by this bill as the Creditor ( XXXX XXXX XXXX ) did not match the name of the imaging center I received a XXXX  XXXX on XX/XX/XXXX. I have never been to XXXX medical center. Additionally, I had never received a bill from the imaging center for this date of service. 

The name of the imaging center I visited on XX/XX/XXXX : XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX To confirm, in my insurance records, I had received a XXXX  XXXX at this same location on XX/XX/XXXX, however the exact same Imaging Center is listed under a different name. Please see screen shot attached from my insurance claim files. The same imaging center mentioned previously is listed under 2 names with different amounts for a XXXX ultra sound : XX/XX/XXXX : " XXXX XXXX XXXX '' XX/XX/XXXX : " XXXX XXXX '' I was further confused by the name " XXXX XXXX '' I received a XXXX XXXX from a tech who was female and her name was not XXXX XXXX. 

Since I received this collections bill in XXXX, I have been going back and forth via phone between the collections company, the imaging center, my insurance and my physician. The billing department from the XXXX XXXX XXXX insisted I have a {$0.00} balance even though I explained to them I was there on XX/XX/XXXX they have no record of it. I had them send me my account summary for reference also attached. I explained all of this to the collections company and told them I was very confused about who is billing me. I was told verbatim " Good luck honey it happens every day ''. I then asked them if they could send me or have the company who is billing me send me an itemized statement explaining the charges. They said they would try, and that was a month ago. I now have a derogatory mark on my credit report due to this nonsense. Reaching out to CFPB is my last resort. I refuse to pay money to a collections agency or imaging center when they do n't even have a record of why I am being charged. 

The second part to this complaint is in regard to the XXXX I had received. My doctor ordered a XXXX XXXX when I thought I may have had a XXXX When I arrived in the imaging room, the female tech told me a XXXX XXXX is the wrong prescription for a XXXX it should be a XXXX XXXX XXXX. I asked the tech what to do and she said she will do the test anyway because the doctor must have some reason to perform a XXXX XXXX. I found out from my doctor 's office later on, the tech at that time should have called my doctor and confirmed this was the right test as it was incorrect. The doctors office has taken no responsibility for writing the wrong XXXX prescription for a XXXX.It was confirmed by a general surgeon whom my doctor referred me to, that it should have been a XXXX XXXX XXXX. 

My doctors info is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, NJ XXXX ( XXXX ) XXXX
I was charged a finance charge on a credit card balance. It was for {$1.00} XXXX dollar. I was marked as 30 days late on my credit report. The Card Issuer, Wells Fargo refuses to remove the 30 day late, now it has negatively impacted my credit score and I am bgoing to be rejected for the mortgage I have applied for. I would like Wells Fargo to remove the 30 day late from my credit file.
Each day McCarthy Burgess & Wolff calls my cell number. I return the call, and they say my number is not in their registry, they can not remove my number. I have no outstanding debts turned over to collections. These are harassing irresponsible robocalls. This has been going on for several weeks. 

Their address is XXXX XXXX XXXX, XXXX XXXX, OH XXXX I will put my phone in the do not call registry again, hoping this reduces the robocalls. This irresponsible company needs to pay me a rate of {$60.00} per hour for each call, and then pay me a {$5000.00} pain in the XXXX fee. Then maybe I'll forget the whole thing before I travel to Ohio later this year.
My mortgage company took possession of my house while I was out of town. They sent a company to change the locks and winterize the house. I am behind in payments but not in foreclosure. They provided no notice to me either before or after the locks were changed. 

This is just the latest in a long string of what I would call bad behaviors by the first mortgage company, which began in XXXX 2015 when I asked for a loan modification. The representative told me I would not qualify " because I did not have 2 years of tax returns showing my self employment income '' I knew in XX/XX/XXXX that both mortgage payments would significantly increase in XX/XX/XXXX/XX/XX/XXXX. 

I worked with the XXXX mortgage company in XX/XX/XXXX and received a conditional approval for a short sale. 

I listed the home for sale in XX/XX/XXXX. I presented the first short-sale offer in XX/XX/XXXX and was denied in XX/XX/XXXX. I was again denied in XX/XX/XXXX for a short-sale after a second short-sale offer. I was further denied in XX/XX/XXXX for a deed-in-lieu request. The representative told me to " wait 30 days and re-apply. '' I was getting ready to re-apply when I was locked out of the house. 

What do I do next?
I was not aware Navient was my student loan provider, nor that my loans were considered to be XXXX different accounts. As a result they reported me late and my credit was tarnished pretty badly. I am on good terms with them now but I want them to remove the late marks as I was not aware and it did even more damage than I knew was even at stake
I received several letters saying I had a debt to a hospital for the    XXXX   XXXX   XXXX   XXXX   , scared I paid the debt as I did n't want it to mess up my credit. However, now I received a call saying the debt was not paid to the company  Jzanua LTD.
The bank has charged me $  XXXX  /day and  sometimes $  XXXX  /day for  each day my account is negative while I was out of town and could n't deposit into the account to bring it out of the negative. I went to the bank explaining to them the reason for the initial over-draft and the reason for not bringing my account to current. Yet the bank refuses to refund the over-d raft. Currently PNC has  charged me over {$240.00} in overdraft fees within a month for only one overdraft. This is ridiculous!
I applied for a home equity loan from US Bank on XX/XX/XXXX on my primary residence at XXXX XXXX XXXX, XXXX XXXX, CA XXXX. I provided all of the documentation and received a written confirmation based on DTI that i qualified for {$280000.00} pending the appraisal. Although I believe US Bank eventually denied my home equity loan in order to " steer '' me to refinance my primary loan at a higher more profitable rate for them, I'm not filing a complaint about that at this time. I am filing a complaint regarding the appraiser used by US Bank and the appraisal process in general. As you can see, I've filed a previous complaint a few years ago regarding the appraisal process. They've now exhibited a trend in how they instruct their appraisers to appraise properties or they are using incompetent appraisers. It would seem that you now have two appraisers doing the same thing that it's likely the instructions given to the appraisers by US Bank. Both appraisers two years apart came in 6.5 % below the market value ( {>= $1,000,000} versus market value of {>= $1,000,000} for this current one ; {>= $1,000,000} versus market value of {>= $1,000,000} two years ago ) of the property which seems odd that the percentage would be the same. The appraiser two years ago left off a room with enough square footage to come in at the value the bank wanted. I didn't realize it until i went back and looked at it. This appraiser used comps from a different zip code in an area that had houses built prior to the 1994 XXXX earthquake in order to bring the value in at what the bank wanted to lend. Either the bank is instructing the appraisers or they are incompetent.
I have a Chase Slate Credit Card on which I carried XXXX separate Balance Transfer Promotions which carried a 0 % APR for varying periods of time. It appears during the time the promotions were active, my minimum payments were applied to reduce the balance of the outstanding promotional balance transaction due to expire 1st. When the promotion which had a 0 % promotional APR expired, it 's unclear as to how the subsequent payments were allocated. It appears that the payment amount was split between the remaining 0 % promotional balance outstanding as well as the expired promotions outstanding balance. However, the amount applied to the expired promotions outstanding balance does not appear to have even satisfied the current statement cycle interest charges. Thus, between the XX/XX/XXXX and XX/XX/XXXX statements, the Balance Subject to Interest Rate increased from {$6300.00} to {$6400.00} even though a payment of {$190.00} exceeded the {$71.00} interest charges. Moreover, when I attempted to pay in full the expired promotional balance by paying {$6500.00} ( which exceeded the balance subject to interest rate on the previous monthly statement ), I was surprised to see still yet a remaining balance and interest charges accruing and perplexed as to why any portion of this payment would be allocated towards a promotional balance earning 0 % interest before fully satisfying the balance subject to interest charges.
a Collection agency by the name of XXXX XXXX XXXX turn a bill in to my credit report when i called them they said i did not have a bill with them under my name or birthday. I filled a complaint with Equifax and they sent me a letter stating they had talked with company and bill was mine. i called XXXX back gave them account # they said again bill was not mine Account # at XXXX is XXXX. XXXX phone # is XXXX
my name is XXXX XXXX XXXX XXXX my problem started when I find out that they where merge other ppl report on my  report with the same name my score drop because of this when I call they wont fix it and tell me that there sorry there nothing they can do why do i have to pay the price for there error
Waypoint resource group put a negative on my credit without sending me a bill for the correct amount owed How can I pay a bill if I do not know what the amount I owe is
We closed on our mortgage with Prime Lending in XXXX of 2014. We knew that our taxes would go up a little bit because we bought a brand new home. We were told it would be about {$200.00} a month, since that can easily be figured out based on value of the home and town tax rates, I did n't think about it too much. Fourteen months after purchasing our home, we called to pay our mortgage to find out we owed {$800.00} more per month. We were told not to worry it would only be like that for 2 months, that we just had to pay the deficit from our taxes being reassessed. Well, two months later it changed again all right, up {$200.00} more. We were then told that the town reassessed our taxes immediately after the sale but that Prime Lending did n't catch it until 13 payments later. For the last 14 months, we have paid a thousand dollars more towards our mortgage than we signed up to do. My husband and I have called countless times and no one can answer our questions. Generally, I know more than they do about how mortgages and taxes work. The last phone call I was told " oh, well maybe in XXXX it will be better. '' Maybe? Today, I looked and they are actually refunding us money for escrow overage but our payment remains the same. I am completely at a loss.
I opened a SunTrust Checking and Savings account on XX/XX/XXXX. During the application process they require you to fund your new accounts. I provided a routing and account number and authorized a transfer of {$15000.00} To confirm the external account SunTrust makes XXXX small deposits and a withdraw and those amounts are verified by the customer which I did. 
It 's now XX/XX/XXXX and the transfer has not taken place but the issue is I 've spoken to multiple employees and all of them say " they do not have access to transfer information provided during the application process ''. No one can confirm if this transfer is going to take place or not. Obviously my concern for initiating a second transfer is the potential to overdraft my external account. I was also provided a confirmation page listing the transfer information but again the employees ca n't see that either. 
I 've also asked that my issue be escalated to management but still have not received any contact from anyone with authority. 
Secondary Complaint : My savings account immediately showed as " Pending Closure '' causing immediate confusion. I was informed all savings accounts do that until money is deposited. This is very confusing for a new customer.
I was charged a {$35.00} fee for a {$6.00} charge that should not have went through. This is ridiculous. TD Bank should not charge a fee for this ridiculously small charge. This charge was only XXXX!!! If the charge is under {$10.00} there should not be a fee. Period. Under $ XXXX-no fee.
I am a severly XXXX, formerly homeless unemployed veteran with no money and no assets. I had XXXX $ in my account which my widowed XXXX year old mother gave me to eat and wells fargo bank stole it, YES STOLE IT, out of my account without notifcation, THE WEEK ENDING XX/XX/2018. I have not been able to eat or supply myself basic needs becuase of this in over a week. 
I CONTACTED THE WELLS FARGO AND THEY TOLD ME TO GO TO XXXX. THIS IS HOW THIS DIRTY EVIL CORPORATION, WITH BILLIONS OF LAWSUITS AND GOVERNMENT SANCTIONS AGAINST IT, TREATS OUR NATIONS VETERANS!! I DEMAND MY XXXX $ BACK NOW!!
The company CONNS contacts me repeatedly every day of the week including sundays. They contact several hours in the day nonstop. The company calls from several numbers even if one day late the calls come repeatedly, text messages arrive and emails all at once.
To whom it may concern : Our complaint is about Chase bank. We tried to make payments towards our balance to Chase Bank XXXX XXXX, 2012, but they would n't except the payments. Chase Bank expected us to make the full payment of {$21000.00} in which we did not have. This amount would have been the remaining amount due towards our 30year mortgage.
I have a collection from XXXX on my XXXX, XXXX and XXXX XXXX I have never had a XXXX account I have a XXXX account, this is a incorrect information due to the fair debt act signed in 2010 by President Obama, By its very name, the Fair and Accurate Credit Transactions Act places new emphasis on accuracy of information in consumer reports. XXXX FACTA sections aim to improve the accuracy and integrity of information as well as give consumers a new right to dispute data included in reports directly with the company that furnished it. These sections are : Accuracy guidelines for financial institutions and creditors that furnish information to credit bureaus. ( FACTA 312 ( a ), FCRA 623 ( e ) ( 1 ) ). 
Ability of consumers to dispute information with companies that report to credit bureaus. ( FACTA 312 ( c ), FCRA 623 ( a ) ( 8 ) ). 
Upon notice from a consumer that inaccurate information has been furnished to a CRA, the creditor must conduct a " reasonable '' investigation and issue its findings within 30 days, with XXXX 15-day extension allowed. This is the same amount of time credit bureaus have to investigate and respond to a consumer dispute. I have had a fraud protection Alert. I demand who has been paying this bill because I have never had a XXXX account EVER ... I have contacted XXXX and they have no knowledge on me in their system, called the collection agency was gave a run around talked to XXXX XXXX ID XXXX that stated he could not connect me to the number I need to be transferred to, I had a XXXX rep on the phone as well she looked up the number is was a bad number he gave me a XXXX no answer the XXXX rep called another number spoke to XXXX XXXX ID XXXX, these names sound fictions, still could not pull up any information on me by my SSI number.
XXXX XXXX XXXX does collection for XXXX medical center along with a second company hired by the hospital at XXXX XXXX out of Texas that refuses to release their true name. Both have incorrect information and have been notified repeatedly. 
In addition they are adding fraudulent charges to incorrect information. Payments are being collected by the hospital, then both XXXX and the XXXX Texas firm are trying to collect on the same items, They have been notified in writing three times with copies enclosed. None of the information is correct and I am concerned the hospital has found a method not to be held accountable or a means to complain against them directly. In addition the XXXX Texas number calls some times 10 times a day or fifty times a week.

When I ask for name they refuse and when I request current statements showing charges I am ignored and it is hurting my ability to run my business. I have XXXX debit. 
Thank you so much for looking into this for me, it is appreciated.
PINNACLE CREDIT SERVICES out of XXXX Mn. reported a charged off XXXX cell phone on my credit. The cell phone is not and was never my cell number. Pinnacle is a debt buyer and transferred me XXXX. I informed XXXX that the cell number and bill are not mine. The Agent ( XXXX ) told me I need to file a police report. I asked if I filed a police report would that remove this account from my credit. She responded, " I do not know, I do n't have anything to do with credit reporting '' so, I asked what I should do to get this removed from my credit since it is not my account. she said she can validate my debt, by sending me the last couple statements. Unfortunately this does not solve anything. Validating the debt does not help remove a wrong account from my credit. The onus should be on XXXX to prove they legitimately opened this account. they should prove that they verified the social security number prior to opening account. XXXX then referred me back to Pinnacle. I called Pinnacle and they refused to speak to me about my credit report. they said I need to speak to XXXX XXXX XXXX. I explained that XXXX XXXX XXXX could help me. I told the woman at Pinnacle that they put this on their credit an I need them to tell me what I need to remove it and they said " sorry ca n't help XXXX '' and quickly transferred me back to XXXX XXXX XXXX. This is not my account and I want it removed from my credit. Pinnacle has an " XXXX '' rating with XXXX. they obviously do not care about doing the right thing.
REMOVE THE SECURITY FREEZE ITS PREVENTING ME FROM APPLYING FOR CREDIT AND ALSO I CAN NOT REVIEW MY DISPUTES ONLINE WITH XXXX TRANSUNION OR XXXX DUE TO THE SECURITY FREEZE REMOVE IT I DID NOT ASK FOR IT YOU PPL ARE STRESSING ME OUT.
Seterus Inc Loan No XXXX After review of another issue I discovered that {$16000.00} had been added to my account balance without my authorization. No explanation of the charges. I demand a full accounting of these dollars along with a detailed explanation.
I'm trying to cash a check at XXXX and keep getting denied. I called certergy to find out why and discovered that some checks I didn't write or cash are linked to my drivers license number. A while back I had my wallet stolen along with my id and explained this to them and told them that it wasn't me i then had them check my social security number and none of those checks were linked to that. So clearly whomever stole my wallet used my id to cash some checks.
The company SAFCO appeared on my XXXX credit report on XX/XX/2017. It appears to be finance and personal under business type. When I contacted the company, they informed me that my social security number and other identifying information was used in an attempt to acquire a car loan. I informed the company that I have not submitted any form of application for auto financing and that this inquiry was initiated without my consent or knowledge or permission. The company said they will document the issue and contact me back with further instruction. I have yet to hear back from the company and each time i contact them further, I am told the same thing.
I purchased a motorcycle threw Harley Davis, I had a XXXX an was XXXX for XXXX months, this happened 60 days after I purchased I continued to make XXXX more payments, they came got the bike an it had XXXX miles only on it an they sold it to another bike company for XXXX. I paid XXXX. Some how that did n't seem right or just. They billed me for the rest of the money lost in the loan, it 's XXXX yrs old now an I feel they should have to remove it ; my Credit has suffered long enough due to this XXXX. I was hit an was the innocent victim of all this.