WillisBack/dataset-financial-user-claim huggingface dataset:
I co-signed student loans for my Daughter, XXXX XXXX XX/XX/XXXX, who works for XX/XX/XXXX. XX/XX/XXXX I became aware XXXX was behind on her payments. Therefore, made the arrangements to guarantee payments would be caught up and always on time on all XXXX loans. As of today we have upheld our end. However and incredibly XXXX of the XXXX loans through Navient ( Loan # XXXX ) continues to report as a charge-off.Eventhough, the minimum monthly payments have all been made to this date and continue to be made. Somehow Navient made an error by not including this particular loan and reported it as a charge-off after our agreement. 
Further, each month a monthly payment is made Navient reports this update making it seem as this charge-off just happen further decreasing my credit. This is the only charge off on my credit report and has ruined my credit. 
Damages include : health insurance increased by {$40.00} a month Auto insurance increased by {$120.00} a month I have been denied credit 4 times in last 6 months Auto loan interest increased on recent van purchase. 
I have disputed this with the credit bureaus twice and Navient confirmed the chart-off status. 
I have contacted Navient at least 4 times, spent hours on the phone, literally pleading with them to to the right thing. 
Navient confirmed payments have been made but say that once an account has been Charged-off there is nothing they can do. This entire ordeal is unbelievable and I am amazed at how little fear there is of federal policy. I informed Navient I would file a lawsuit an they literally do not care. Please listen to the taped conversation I had today XX/XX/XXXXat approx. XXXX. I made sure to confirm the call was being taped and after informed the representative ( XXXX ), the secure this tape for future litigation.
Late or Missed Payment ( s ) XXXX Account Number : XXXX XXXX Account Number : XXXX Reason for Dispute : I was never late and believe that this account ( s ) is invalid or contains incorrect information. Please validate this account ( s ) in its entirety or remove this entry from my credit report. Thank you.

Public Records : Reference Number : XXXX Reason for Dispute : I believe that this account is invalid ( not mine ) and contains incorrect information. Please validate this account in its entirety or remove this entry from my credit report. Thank you.
I received a letter dated XX/XX/2018 from my bank, 'Bank Of The West ' informing me of changes that would be accessed to my checking accounts. According to the mailing the accounts will be converted from the status of free checking accounts to what they call their Any Deposit Checking account product. A {$10.00} monthly service charge will be assessed unless there is at least one deposit made into the account for the month. 
The letter also states, that a {$3.00} monthly statement fee will be assessed for each paper statement that I receive during a monthly cycle. It lists several conditions of automatic waiver to this fee, of which I do not fall under any one of, or that I can avoid the fee by signing up for their Online Banking product. 

As far as their changing their free checking account product to a monthly fee account of {$10.00} per month, I guess I would have no say about if I choose to keep doing business with them, but I strongly disagree that I should be forced to have to enroll in Online Banking if I choose to receive my bank records, and statements and records in the mail, which I consider to be much more secure for my privacy, especially with the insecure nature of information and data breaches online. So, I believe that as a customer, I should be able to choose how I receive my monthly statements without being pressured to receive them one way or another.

Also, I think our mail carriers, as well as, many other blue collar jobs are under enough stress by the corporate world, along with decreased regulations, and escalating fees to customers in all sectors of finance and insurance, more and more everyday.

Thank you for any assistance you may provide.
First, this complaint does not fall into any of the categories you gave me to select from. This complaint has to do with my rights, or the lack thereof, in connection with selling my home located at  XXXX   XXXX   XXXX ,  XXXX , VA  XXXX . As a seller, I 've been told that I have NO rights to be advised as to why the closing for the sale of my home has been delayed REPEATEDLY. How can regulations put in place by  a Consumer Protection Bureau pr ovide rights to a buyer and not the seller? My home went on the market  X/X/17    and an offer was submitted to me on  X/XX/17    with a pre-approval letter from George Mason Mortgage. I accepted the offer the same day (  X/XX/17    ) based on the fact that the buyers had been already pre-approved. The pre-approval letter quoted a closing date of " on or before  X/X/17    ''. Late in the afternoon of  X/X/17   , I called my attorney 's office to find out if all was good and was told that the closing had been moved to  X/XX/17    with no explanation. On  X/XX/17   , I found out that the closing had been moved to  X/XX/17    with no explanation. On  X/XX/17   , I found out that the closing had been moved to  X/XX/17    with a comment made by the buyers real estate agent that " the employer had been slow verifying the purchaser 's income but they now had the verification ''. On  X/XX/17   , I found out that the closing had been moved to  X/XX/17    with no explanation. Now I find out that the closing MAY take place on  X/XX/17    but no one is even sure about that. This could go on forever. What are my rights and what recourse do I have? My attorney tells me that I only have recourse if the reason for delaying the closing is unreasonable - however, because the CFPB has said I have no rights to know why the delay has occurred, then how will I ever know if the reason was unreasonable? This agency needs to protect my rights as well. Please let me know what my rights are and what else I can do.
SOS Emergency Help for Homeowner Family in XXXX XXXX effected by the Gas Leak and a Predatorial Debt Collector Bayview and XXXX XXXX their California XXXX " trustee '' who does not follow nor honor State and federal Law. 
There was an illegal foreclosure sale on our home on XXXX XXXX, XXXX conducted by " XXXX XXXX '' trustee who knew we were in a dispute over the alleged debt with " Bayview '' and " Bayview '' themselves. We want and need that illegal sale to be cancelled and reversed. They sold it illegally and broke California state and federal laws. We need emergency help. We need this escalated to the right legal department of the CFPB. We have a whole family with children. 

It all started, when we were working with XXXX, then XXXX XXXX XXXX, then Bayview to validate the alleged debt with QWR and other requested information. I submitted a loan modification packet several times. Instead of providing the information as required by the Home owner Bill of Rights and California law, they attempted to sell my home on XXXX XXXX, XXXX We filled a complaint XXXX with the CFPB and Bayview backed off the sale and told us to get in touch with XXXX XXXX the account manager at bay view for the loan modification. We were working with her for several months providing her with all documents she requested. Then it was switched to another account manager. We cooperated fully thinking we are getting a loan modification and thinking everything is okay. Then suddenly on XXXX XXXX, XXXX we found out that they allegedly sold our home without any notification, proper notice, nor any communication. We called them and wrote to them and gave them the opportunity to ( rescind ) the illegal foreclosure sale and to reverse their actions were in violation of the California home owner bill of rights and other state and federal laws. We need help. This is an emergency and we need to stay in our house my family has XXXX XXXX kids and we can not lose this home. ( Please help us )
Under the Fair Debt Collection Practices Act ( FDCPA ), I have the right to request validation of the debt AD ASTRA RECOVERY SERVICES INC says I owe them. I am requesting proof that I am indeed the party AD ASTRA RECOVERY SERVICES INC has a debt with and that I have a contractual obligation to them that is binding legally in the court of law to pay them money. This is not a request for VERIFICATION or proof of my mailing address, but a request for VALIDATION made pursuant to 15 USC 1692g Sec.809 ( b ) of the FDCPA. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you AD ASTRA RECOVERY SERVICES INC. At this time I will also inform AD ASTRA RECOVERY SERVICES INC. that if there offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX  ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark continues to be found or reported to any of my credit reports by AD ASTRA RECOVERY SERVICES INC. I will not hesitate in bringing legal action against AD ASTRA RECOVERY SERVICES INC for the following : Violation of the Fair Debt Collection Practices Act and Defamation of Character. My consumer rights attorneys and your legal staff will agree that non-compliance with this request could put AD ASTRA RECOVERY SERVICES INC in serious legal trouble with the FTC and other state or federal agencies. If AD ASTRA RECOVERY SERVICES INC is able to provide the proper documentation as requested in the following declaration which is A SIGNED CONTRACT BETWEEN MYSELF AND AD ASTRA RECOVERY SERVICES INC, I will require 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my attorney to file suit. This includes any listing of any information to a credit reporting repository that could be inaccurate or invalidated. If AD ASTRA RECOVERY SERVICES INC fails to respond to this validation request by not showing a signed contract between myself and AD ASTRA RECOVERY SERVICES INC within 5 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. It would be advisable that AD ASTRA RECOVERY SERVICES INC assure that your records are in order before I am forced to take legal action. DEBT COLLECTOR DECLARATION Please provide the following : Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay AD ASTRA RECOVERY SERVICES INC. Any insurance claims that have been made by any creditor regarding this account. BILL OF SALE - WHICH IS THE AMOUNT AD ASTRA RECOVERY SERVICES INC PAID TO OBTAIN THE ALLEGED DEBT!
XX/XX/XXXX ... Transaction made to my account ... {$1300.00} XX/XX/XXXX ... Transaction made to my account ... {$130.00} XX/XX/XXXX ... Transaction made to my account ... {$470.00} These were not authorized by me ... explained to several Chase representatives multiple times of concerns that my account has been compromised..For days I was shifted around from one Rep to another ... different Titles..all passing responsibility concerning this matter to someone else ... I 've been put on hold for more than 30 minutes at a time only to be hung up on ... My account was abruptly closed ... this indicated to me that they found something, but, did not share with me ... many days later they returned what was left of my money ... which was substantially less than my estimation, making me aware that other illegal transactions were made to my account ... I received absolutely 0 assistance getting to the bottom of this matter from Chase no matter how persistent I became ... I trusted Chase with the funds in my account and they chose to discard me when I rightfully asked for help ... Devastating ... ....
Hyundai Finance refuses to give the consumer any paper title, even when the loan on the vehicle is paid off. This is a racket as it causes the consumer great hardship when wanting to sell the vehicle ( unless you go back to Hyundai or XXXX of course. ) Our situation is that we bought a new vehicle in XXXX from Hyundai in XXXX XXXX. We bought a XXXX XXXX XXXX and financed it through Hyundai as a great rate was offered through the dealership and factory. ( We did n't think anything about not getting a paper title because we had a loan on it. ) Once we paid the loan off in XXXX, XXXX, however, we requested the title. The XXXX number for Hyundai Finance said we would receive it in the mail and if any problems to just call them back. We also told them we were in process of moving, but it did not concern the customer service representative. We moved to XXXX for a job transfer in XXXX, XXXX. Our mail was forwarded, but all we received from Hyundai was a " Dear Customer '' letter dated XXXX XXXX, XXXX. It states, " Congratulations! Our records reflect that your retail installment contract, referenced above, is paid in full. '' In the next paragraph it states, " The original lien on your vehicle was filed electronically and your title will be forwarded to you by the Department of Motor Vehicles. You should contact your local Department of Motor Vehicles division for questions regarding your title if you do not receive it. '' So we called XXXX DMV, where we resided since XXXX and the where the vehicle was registered since. XXXX DMV told us our vehicle was still titled in XXXX. Upon calling XXXX, they said to fill out a form and mail to them and they would send us a " replacement title '' because the title is only electronic. I find this horrible practice by Hyundai, causing a lot of consumers unnecessary grief and confusion regarding an expensive asset. Is n't it a violation to not give the title back to the consumer, and put this all on the states and their residents? What about people who have to move for a job or military? I ca n't see XXXX or XXXX doing this practice.
I have received a 100 point reduction in my credit score from XXXX. When I got my score in XXXX it was XXXX in XXXX it is XXXX. When I reviewed my credit report I found that XXXX had reported me as having a bill of {$340.00}. I have never received a bill from XXXX and since they put me into collection And have never received a bill from them XXXX convergent outsousing.. ) This bill is showing as 1 year old. If I had received a bill from either one I would have paid it immediately. I have always paid all of my bills on time. I Called XXXX who. Referred me to convergent. I called covergent who sent me back to XXXX. XXXX said I would have to go to the collection agency because they can no longer send an itemized bill, when calling convergent again they said they did n't have one but I should pay it anyway. Why would I pay a bill that I never received and did n't know what it was for. I finally filed a dispute with XXXX and explained that I never received an itemized bill from either XXXX or Convergent. The answer to my disputewas " It was my bill. " That, of course did not answer my problem. I am sure that you would not pay a bill that gave you a number but not itemized and did not know what it was for. I have been given the runaround enough. 

I called XXXX in XXXX because I wanted to unlock my phone ''. I could n't unlock my phone unless I knew I had a 0 balance '' and was told by the billing department that I had a XXXX balance and my account was current. I ca n't understand why they would now say this. 
XXXX XXXX
Im constantly being thrown in forbearance not given the opportunity to do deferment my loans are too high im umemployed and i not given the correct Information. The customer service is horrible cant get no help.
This problem has been going on for years. I currently am trying to re-enroll in school and I continuously get messages saying that I have loans from XX/XX/XXXX that are in default but when I go to the website the loans say XXXX balance. I have recently looked into my credit and my account says that I made 3 late payments on 2 different student loans. My problem is that I was reports " Current '' XX/XX/XXXX but " 90-119 days late ' XX/XX/XXXX as well as " 120-149 days late '' XX/XX/XXXXand XX/XX/XXXX. Then, my record shows " No info '' XX/XX/XXXX- XX/XX/XXXX, 1 " current '' payment in XX/XX/XXXX and then back to " no info ''. I do not understand how I went from current to 90- 119 days late in a matter of 30 days, and how reporting just stopped. My student loan payments have never been late.
Capital One 360 posted a promotion code to open a new account for a {$200.00} bonus ( the code was " XXXX '' ) They later claimed that this code was " targeted. '' However, the company had no issues letting me use the code to sign up, and the confirmation screens ( that I screenshot ) even confirmed that I was eligible. 

Capital One 's customer service then made up multiple reasons why I was n't qualified for the bonus, even though I followed through on their terms stated to deposit {$10000.00} into the Money Market Account. 

My statement is that because their system stated that it was ok to sign up, the consumer should not be tricked into signing up because of Capital One 's fine print. Clearly, a sign up system that approves the code should mean that the offer was accepted by the company. I think Capital One is being fraudulent in their promotion offers, and intentionally letting consumers sign up to make their new account numbers look better.
I would like to lodge a complaint regarding Selene Finance, to whom my mortgage with XXXX XXXX XXXX was sold. My payment in XXXX XXXX was 'credited wrong ' and took three phone calls and a letter to resolve. In the interim, the missed payment was reported to the credit bureau, and still, after establishing that it was paid, shows up as 'unknown '. This month, I called in my payment four days before it was due, and today, a week later, nothing has been debited from my checking account nor posted to my account on their website. Upon calling them, my call from XXXX is recorded to make the XXXX payment, but 'does n't look like it was completed '. I asked if it were submitted again today if it would show up as being paid last week as requested on the first phone call, and was told that no, it would be credited with today 's date. 
Additionally, I have completed a Chapter XXXX, which was discharged in XXXX XXXX. The mortgage was paid outside of the bankruptcy and no payments since its inception in XXXX have ever been late. Selene will disclose no information to me because 'it 's handled by the bankruptcy department ' and needs to be requested by my lawyer. 
I now have no confidence whatsoever that payments made on time will be credited properly, and as the Chapter XXXX has been closed, I would have to re-engage the lawyer for communications regarding a mortgage that was never part of the bankruptcy to begin with. " Losing '' two payments in less than two years is ridiculous and I feel I have no recourse.
On XXXX/XXXX/XXXX, I checked my statement online to confirm my direct payroll deposit had come in. While viewing my account, I noticed my savings account balance was lower than it should be. I found two suspicious ATM transactions. Specifically, two {$100.00} withdrawals five days apart. I have no recollection of either transactions, and I never make ATM withdrawals from my savings account. I spoke with XXXX in the Claims department and filed a dispute for the two transactions with Wells Fargo. Since I could not positively deny the transactions without personally viewing the ATM security footage, I agreed to put the disputes on hold until I could see the footage for myself. He said he could not send me copies of the footage, but that I could view them at a Wells Fargo branch. He marked the dispute closed, but told me I could reopen the claim if the footage did not show me as the person making the withdrawals. Out of an abundance of caution, my ATM card was cancelled, Wells Fargo agreed to send me a new one, and I was told I could pick up a temporary card at a branch. 

On XXXX/XXXX/XXXX, I went to a Wells Fargo branch in XXXX XXXX XXXX ( where one of the suspicious transactions occurred ). I was given a temporary ATM card. However, I was told I could not view the security footage from the transactions. They did n't know why Wells Fargo claims would even tell me I could, that that is not their policy. 

On XXXX/XXXX/XXXX, I placed multiple calls to Wells Fargo to get some answers. During one call, I was left on hold for over an hour. On another call, I was left on hold for over 1-1/2 hours. Once again, different people gave me conflicting answers. XXXX XXXX ( sp ) suggested I open a new claim and transferred me to XXXX in the Claims Assistance Center. He told me the same lie XXXX told me, that I could view the security footage at the branch. He also told me that, once the claim was closed, it could not be re-opened and I could not open a new complaint
When paying for an XXXX purchase they use PayPal to facilitate the card payment. The complaint is really against XXXX because it happens in their app. 

Firstly, when using the UK issued debit card, XXXX defaults to offer currency conversion from GBP and to charge my card in pound in the process that is known as dynamic currency conversion, although I have in previous transactions selected I don't want it. 

On the checkout screen XXXX doesn't disclose the additional cost for the XXXX service they've added by default. 

When clicked on the " additional currency options '' link below, XXXX/PayPal then disclose that the preselected GBP option includes a 3.5 % and converts at XXXX. When I XXXX for live exchange rates from XXXX and XXXX, the exchange rate at the time was XXXX. Therefore the markup is 4.28 % and not 3.5 %. 

I would like to lodge XXXX complaints : 1. XXXX adding a financial product ( XXXX ) by default, without disclosing the cost of that product. 

2. XXXX and PayPal showing the incorrect XXXX markup.
Back in 2012 my office got broken into and they stoled not only my computers my wallet which had my drivers and social security in it, ( copy of police report included ).  Earlier last month I purchased my first copy of credit report and got shock of my life to find out how someone could of done such a thing to me. apparently some one unknown to me had used my personal information to get an apartment and personal loans under my name from XXXX XXXX XXXXL. at that time i had reported these accounts to credit bureaus and they had instructed me to file an FTC report which i did. Also at that time i had wrote a letter to XXXX XXXX XXXX and had made them know that the account that they are reporting to my credit report is result of identity theft. As of today i have not received no correspondent from XXXX XXXX XXXX   and i decided to purchase a new report to find out that this fraudulent account still reporting to my credit report that is the reason i am here now.
I sold a property in XXXX which then closed, funded and recorded on XXXX/XXXX/XXXX. I have wire funds confirmation provided to me by my escrow company confirming this. I recently have received alerts from one of the credit bureaus that I have late payment for XXXX. I have attempted to navigate thru XXXX XXXX XXXX web site and sent multiple e-mails with supporting confirmation documents and no response.I have asked that this be removed from my credit report asap. 

Loan is under XXXX XXXX XXXX XXXX number : XXXX XXXX Account number : XXXX Property address : XXXX XXXX XXXX # XXXX XXXX, CA. XXXX Wire amount : {$300000.00}