WillisBack/dataset-financial-user-claim huggingface dataset:
In XX/XX/2018, i took out a loan with Moneylion to help with my credit. My loan payments as well as the membership payments were deducted from my checking account. In XX/XX/2018, my checking account had to be closed due to fraudulent activity. I called Moneylion and reported this and gave them my new accoynt information. My loan payments were coming out of my checking account, however the membership payment did not i attempted to pay online but it would not let me I called Moneylion once again and gave them my checking account infornation again and was assured it was taken care of My loan payments continued to come out of the correct account but membership payments did not So again i tried emailing them i received a message back saying they coukd not locate my account I called yet again and was told that my membership payments were trying to come out the closed account and the customer service representative was very rude and even scolded me. so once again i updated all of my information When my next loan payment came out my membership payment did not. i tried calling again several times. i would sit on hold for 30-45 minutes each time before the call would be dropped. My loan payments continued tocome out of the correct account In XX/XX/XXXX my credit score dropped 61 points only because Moneylion reported my membership payments as late I called again and after being on hold for almost an hour i spoke with a male representative who told me that i wasnt making my payments and then hung up on me I posted to their XXXX page what had happened and was then contacted by a woman who claimed to be a supervisor She apologised and assured me that she would take care of the situation. she also told me to dispute the credit entry with XXXX  i waited for over 2 weeks to see the changes she had promised me on my account nothing was ever done. Mid XX/XX/XXXX my credit score dropped again another 43 points. Again only because of Moneylion. I call again daily for almost a week unable to get through. on XX/XX/XXXX i finally am able to speak with someone. i again updated all of my information. The customer service representative i spoke with apologized and told me that they had messed up and assured me once again that it was all taken care of. i set up for my membership payments to start coming out of my corrEct account on my next payday. He then tokd me to contacT XXXX  and dispute the entry. i disputed the entry with XXXX as well as XXXX. i received notice today that Mobeylion had cobfirmed with them that the entry was correct. So i call them again. The csr this time assured me a supervisor would be calling me right back. Now 3 hours later i am still waiting. i have been trying to resolve this for now going on 6 months. And again my loan payments cobtinue to come out of the correct account and i have never missed a payment.
Good Afternoon, On XXXX XXXX, 2015, I received a notice from my current mortgage company informing me that my loan was being sold to LenderLive Network , Inc. effective XXXX XXXX, 2015 and I would be receiving a letter with instructions from LenderLive Network , Inc. with my new loan number and instructions for making my mortgage payments. It 's now XXXX XXXX, 2015 and I have n't received anything from LenderLive Network , Inc. I 've tried calling LenderLive Network 's customer service line and have been hung up on 5 times by their automated service. I just want to know where to send my mortgage payment and to speak to a human being at LenderLive for questions. The law requires that new loan servicer companies to notify you 15 days prior to the effective date of the change and Lenderlive Network , Inc. has not sent anything! Please help!
I applied for assistance in saving my home with my lender, Bank of America, on XXXX/XXXX/2015. I hired an attorney to help me submit my paperwork to my lender Bank of America. My attorney confirmed Bank of America received my full and complete application and all financials. Bank of America then recorded a Notice of Sale against me on XXXX/XXXX/2015 with a sale date set for XXXX/XXXX/2015. I am told per RESPA - Mortgage Servicing Regulation X XXXX, my servicer is not supposed to move forward with foreclosure ( XXXX ) if I have an application submitted XXXX days prior to any sale date. My application was submitted 41 days prior to any sale date. I feel my servicer, Bank of America, illegally recorded a notice of sale against me and is therefore now " Dual Tracking '' my foreclosure process. I am currently under review for a loan modification. I feel I qualify for assistance. My attorney says I qualify for assistance. Bank of America 's actions appear to violate RESP Reg x ( 1024.41 ).
XXXX, XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX XXXX, XXXX, FL XXXX HUNTER WARFIELD To  Whom It XXXX Concern : This letter is being sent to you in response to CFPB COMPLAINT : XXXX sent to me on ( XX/XX/XXXX ). Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) that your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request tha tyour offices provide me with competent evidence that I have any legal obligation to pay you. Please provide me with the following : What the money you say I owe is for ; Explain and show me how you calculated what you say I owe ; Provide me with copies of any papers that show I agreed to pay what you say I owe ; Provide a verification or copy of any judgment if applicable ; Identify the original creditor ; Prove the Statute of Limitations has not expired on this account Show me that you are licensed to collect in my state Provide me with your license numbers and Registered AgentAt this time I will also inform you that if your offices have reported invalidated information toany of the 3 major Credit Bureaus ( XXXX, XXXX or XXXX ) this action mightconstitute fraud under both Federal and State Laws. Due to this fact, if any negative mark isfound on any of my credit reports by your company or the company that you represent I will nothesitate in bringing legal action against you for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist. 

XXXX, XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX XXXX, XXXX, FL XXXX
My Experian credit report includes multiple names, NONE of which is my legal name.     Can not get them to change it. I am worried that their inaction is masking some sort of fraud.
I have a car loan with Capital One Auto Finance. In XX/XX/2017 I was using a charity company to help pay my car note because I lost my job and wasnt starting a new one until the end of that month. They company contacted them to pay the bill for my but was advised they had to mail the payment in. The charity company mailed it within a day or so. It then took Capital One 2-3 weeks to post the payment to my account making it late. The charity company and I called to see if it posted but we were advised it can take time. This made me incur a late fee on my account and credit report. I asked if I could have a good faith removal and was advised no, even though it took forever for the payment to post and the notes in the system backed it up. 
Im trying to refinance and because of that late fee Im getting denied.
I just found out in the month of XX/XX/XXXX that their is a lien on my property from an account from Discover Bank since XX/XX/XXXX which is 9 years old. 

I have a homestead on my property which does not allow a lien unless it is a mechanics lien, which means part of a home improvement. 

A credit card is not a home improvement loan that can put a lien on my property. 

A normal credit card would generally be off my credit report within 7 years. 

I don't know how Discover Bank was allowed to receive a Judgment and lien on my personal home ( resident ) as I don't remember ever having a Discover Card. 

This was done illegally through deception of a Judgment. I understand a credit card can get a judgment. But not a lien on personal property. 

I don't remember ever having a Discover Card. This account is not mine.
XX/XX/XXXX paid {$2800.00} for airline tickets XX/XX/XXXX paid {$7100.00} charged double for the exact same airline tickets. 

I notified the credit card company XXXX XXXX they denied my claim.
XXXX XXXX XXXX XXXX XXXX, XXXX did not authorize XXXX XXXX XXXX XXXX XXXX, XXXX did not authorize XXXX XXXX XXXX XXXX XXXX, XXXX did not authorize XXXX inquiry XXXX XXXX, XXXX did not authorize XXXX inquiries XXXX XXXX, XXXX and XXXX XXXX, XXXX did not authorize Cap XXXX inquiries XXXX XXXX, XXXX - XXXX XXXX, XXXX - XXXX XXXX, XXXX did not authorize Ccb/ppc inquiry XXXX XXXX, XXXX did not authorize XXXX XXXX - XXXX XXXX, XXXX inquiry was not authorized XXXX XXXX XXXX XXXX, XXXX did not authorize
I hired XXXX to create a website for me, host it for one year and provide email service for my company. The website to be created was discussed with very specific specifications. I paid them {$3500.00} to do this work. When the website they provided was not what I ordered I contacted XXXX to correct the problem. XXXX told me that it would require additional work to make the corrections needed and would cost an additional {$750.00} - explaining that the website that I originally ordered was more complicated that what they originally thought and would required custom work. I paid this additional amount. The website they provided the second time was still not what I ordered and it was delayed beyond the time they committed to providing the website. I therefore cancelled my ordered with XXXX. I never received the website I ordered, the web hosting or the email hosting I paid for. I asked XXXX to refund me the money and they refused to do this so I went to capitalone cc fraud department asking them to issue a charge back for the products I never received and paid for. Both charges had been put on this capitalone credit card. They told me they would take care of it. I went through multiple letters back and forth with capitalone, each time explaining the exact same thing that had happened. I provided them with what the specific discrepancies were between the website I ordered and what I received. I sent capital one a second opinion letter from another web developer, and a letter from the company that ended up doing my website as requested by them. When they asked for the same information again and again I contacted one of their customer service representatives, spent an hour on the phone with him and asked him to walk me through exactly what capital one needed to finish the process that had not already been provided. I wanted clarification on what needed to be submitted that already had not been submitted. They asked for a letter on company letter head from the company that did my website. I provided this. Capitalone 's customer service representative gave me exactly what was needed to " finish the process '' and the date the information needed to be submitted by. When I provided this exact information to Capitalone by the date needed they denied the chargeback saying that the instructions he gave me were wrong and that the deadline he provided for submitting the info had passed. I asked for them to review my call with him to document that i did exactly what was asked- I knew all calls were recorded and I wanted to prove that I did exactly what was requested. After weeks of my calling back to follow up they said they could not find the call and denied my charge back. I have spent hundreds of hours on this now. I am a small business that can not afford to lose this money or write this off. It is clearly a case of products purchased and paid for and not delivered by XXXX and should have been straight forward for the fraud department at capitalone to handle.
I looked over my ebill and found that I had a {$27.00} late fee added to my bill for XXXX. My billing due date is the XXXX of the month and I make a payment with each of my bi-weekly payroll checks. Upon looking at my billing, I saw my second XXXX payment XXXX and a late XXXX payment on this bill. The payment I made on XXXX was included on my XXXX bill with my XXXX payments after the XXXX deadline. I called the customer service line and spoke with a representative ( I did n't write down her name ). She did refund this fee, but when I asked why the XXXX payment was n't included on the correct bill, she informed me that the bill was generated on the XXXX of the month. So any payments made within the month between the XXXX and XXXX are in limbo and do n't count toward the minimum balance and get charged a late fee. I asked what I could do to get the payments posted correctly, because I pay with each of my paychecks. She explained that I could change my due date, but this would n't change the bill generation date. I feel that any payment made after the XXXX by the XXXX should go into the appropriate billing cycle to count toward the minimum payment due. {$27.00} is an excessive late amount especially when I am making the appropriate effort to make my payments before late and the company is manipulating the dates ( bill generation date vs due datee ) to allow payments to fall outside of the current billing cycle.
Dear Gentle Person, I have two mastercards with XXXX XXXX -- I mailed in my payment with the correct payment stub the account I closed and the bank 5 days ago credited the wrong account -- I wrote to the President as the customer service folks stated it could take up to 30 days to fix -- which would leave my account that was suppose to be paid with a late payment unacceptable. 

Please assist in following up with XXXX XXXX to complete their job and correct their error. The Mastercard they paid is wrong -- they have been notified. 

my name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Colorado XXXX They also reported the wrong balance to every reporting credit bureau and showed me over limit whem I was not affecting my credit score -- they said they corrected however did not -- they still showed me over and I was not. 

Thank you
I opened a citi bank gold checking account with a coupon code for XXXX XXXX bonus point if I complete the requirement for the bonus. I met the requirement got the confirmation from citi that I will be given the XXXX XXXX point in 3 month. But after three month. Cit told me that they will not honor what they said adn will not give me the XXXX XXXX bonus points. 
I ask citi to honor the promotion and give me this bonus code.
Sent Letter of Validation to creditor and CC 'd bureaus XX/XX/2016. Creditor failed to respond within 30 days to the Letter of Validation. 
Sent Failure to Respond and request for removal to credit bureaus on XX/XX/2016. Received response from bureau, they did not remove item. 
Genesis Credit Management ( collector ) sent partial information on debt on XX/XX/2016, a full 90 after we had sent the original Letter of Validation. We ask that this debt be removed according to the Fair Debt Collection Act.
I have received XXXX calls recently from Ability Recovery Services their number is XXXX. Apparently an XXXX XXXX in XXXX gave my phone number. As a contact number for here dentist`s office. And has not paid her bill. I explained that I do not know of any XXXX XXXX. And that my wife and I reside in XXXX. But they just keep bothering us!
I have had a {$2.00} outstanding balance on my Macy 's credit card for 2 months, which has been paid online twice. I '' ve never had a late payment and I certainly do n't want one over a {$2.00} balance. I have tried to call and email regarding the balance but I can not get a live person at XXXX or XXXX ( which says they are available 24/7 but I hung up after listening to 10 minutes of advertisements ). I then attempted to " close '' my account but again had to hang up after waiting on hold for 30 minutes. I also tried the " contact us '' option on their website and it just took me back to " make a payment '. So, I have XXXX issues, a payment that was made twice online and did n't register and the fact that their phone systems and website just take you in circles and you can not a live person.
A Company called Apex Asset management is on my credit report trying to collect a debt of {$12.00}. I never heard of this company or do n't know what this is for or from. This is not me or my debt.
I applied for a car loan when purchasing a new vehicle - I obtained financing thru XXXX XXXX, the dealer also ran my credit with XXXX XXXX who in turn used XXXX XXXX - I received a letter today stating I was denied credit with XXXX XXXX via the XXXX credit report showing my score of XXXX. My current credit scores are XXXX, XXXX and XXXX - I am a XXXX XXXX XXXX XXXX XXXX XXXX and I am also in the XXXX XXXX and keep a close watch on my score. I have no idea where the XXXX is coming from and I feel it is incorrect and false reporting in order to charge higher interest rates. They stated the reasons for a low score were as follows : LIMITED HISTORY AT THIS PHONE NUMBER - I HAVE HAD IT FOR OVER 18 YEARS LIMITED CREDIT HISTORY - I HAVE TWO CARS, A MORTGAGE AND CREDIT CARDS THAT ARE PAID MONTHLY AND ON TIME LENGTH OF TIME AT RESIDENCE TO SHORT- I HAVE OWNED AND BEEN IN MY HOME FOR 11 YEARS TOO FEW ACTIVE ACCOUNTS- I HAVE TWO AUTO LOANS AND OVER 10 REVOLVING ACCOUNTS FOR OVER 5 YEARS I believe both XXXX XXXX and XXXX are at fault. I understand scores can be slightly different but definitely not by 100 points. These kinds of practices are unfair to a consumer especially if I was a consumer who did not understand how the credit score system works.
I have a loan with XXXX XXXX. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and XXXX XXXX with no successful resolution. XXXX  is the only one reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/XXXX / XX/XX/XXXX.
I have written to XXXX on a minimum of three occasions requesting proof that I was ever late in my payments and they have not provided me with a pay history from the beginning of the account opening. These late payments being reported are harming my credit profile and score.
I have an account with JP Morgan Chase. I have both a checking account and auto loan. On Thursday, XXXX XXXX I was traveling for business and due to a cancellation of flight my business associate whom I was traveling with did not arrive until the next day. Because I was the first person to arrive at the hotel I was asked for authorization of payment. The payment for the hotel was set to be taken from my business associates corporate credit card however, since she was not there, I did not have the card to furnish. Unknown to me, they were requesting the amount of the entire stay ( I was only staying XXXX night, my business associate was staying XXXX nights ). My card was used to " authorize '' {$800.00}, otherwise I was advised that I could not stay there. The following day when my business associate arrived, the cards were changed and I was told the authorization on my account was cancelled. I was advised to call my bank to request that they release the hold/authorization as the transaction was only pending and was not a completed transaction. They even gave me a direct line for the bank to contact so they could confirm the authorization was cancelled on their end. I called JP Morgan Chase that Saturday on XXXX XXXX and was advised by the rep that I had to be transferred to the debit card fraud protection team. After a twenty minute conversation with the debit card fraud team, I was assured that this would not be a problem and that the funds would be restored within the next five minutes. They advised they did not need to check with the hotel. After five minutes, I re-checked the account and the funds were not restored, I assumed the account would become whole on the following business day which was Monday since I was calling on a Saturday. On Monday, the funds had still not been restored. When I called Chase on Monday, I was told that they were not able to restore the funds. I remained on the phone for an hour and was transferred to the claims department twice. I was then told by a claims representative that the issue had been escalated and I would receive " emergency funds '' within the next two hours. That also did not take place. Chase failed to give me accurate and correct information in regards to the activity that supposed to take place on my account. In addition, at no time was I ever contacted by Chase to communicate those changes. In totality, all I was given was incorrect information from the representatives. As a result, I incurred late fees for bills and rent that needed to be paid. Customer service was inaccurate and misleading in their information. When I spoke to a " specialist '' on Monday they acknowledged I was given the wrong information and yet did nothing to rectify the issue but continue to give me more misleading and inaccurate information. This concerns me as neither institution seemed to have the funds and yet, they were not available to me.
The creditor TD Bank USA/Target Credit is reporting an incorrect first delinquency date on my XXXX report. This account has aged off on both of my XXXX and XXXX reports. I have tried disputing it a few time through XXXX but the account keeps returning that the information was verified and belongs to me. I have also spoke with reps from XXXX dispute department trying to explain to them that the account is reporting the wrong date and should of aged off my credit report. The only feedback I get from them is to contact the creditor direct. So I called TD Bank/Target today and spoke with a rep from their corporate headquarters that deals with credit accounts. She advised me that this account no longer has any history with their department and to dispute it. I stated to her that I have disputed the account a few times and that someone in her company is verifying the information as being correct. Then I requested if I could have her send me a letter stating that the account no longer has history, so I could use it to submit to XXXX, ; she refused. Then I asked her how is it that you are claiming there is no history available on this account but yet some how its being verified. She could not answer the question. So I politely asked if I could speak to a supervisor that deals with the credit agency disputes and she got nasty and told me she must release this phone call and good luck. 
By Law this account should of aged off after 7 years of reporting and it has n't due to TD Bank/Target reporting false information.