Position: Tech Support Analyst
Company: Luxoft
Experience required: 1y
Category: Support
English level: upper
Published: 2022-04-01T00:00:00+03:00

We're looking for a Tech support analyst to: 
 
• support the Team Lead & Product Manager across several domains 
• ensure workflows and processes are of the highest quality standard 
• define workarounds for known errors and initiate process improvements 
• maintain a knowledge database
Responsibilities:
You'll be working in the Application Security Compliance Assurance (ASCA) team in Krakow, Poland. We provide project support for the Application Security Framework. This benefits our Technology Services, specifically within Application Security Testing.
As a Tech Support analyst, you'll play an important role in administering and upholding our Application Security Guidance and processes therein to ensure Security testing for all applications in scope of the Guidance, such as:
Update the central ASCA (Application Security Compliance Assurance) tracker which includes all applications in scope. This involves refreshing base data on a periodic and ongoing basis from various source
Use the central tracker to produce metrics and reports to show application portfolio status and progress through identification and addressing of issues
Support Change and Release Management decisions based on data collected in the tracker
Mandatory Skills Description:
• ideally 1-2 years of hands-on experience within a Process-based framework.
• proficient with Microsoft o365 suite - specifically focused on PowerPoint, Excel, Outlook, etc.
• great attention to detail and the ability to problem solve
• ability to solve issues, good at problem statement analysis and solution design thinking 
• track record of influencing senior IT stakeholders and business partners 
• confident communicator that can explain technology to non-technical audiences 
• capable of understanding stakeholder needs and translating this into products and services
Nice-to-Have Skills:.
Languages:
English: C1 Advanced