Position: Galaxy Digital_Lead L1 Support Engineer
Company: Luxoft
Experience required: 3y
Category: Support
English level: upper
Published: 2022-06-01T00:00:00+03:00

For a leading fund management firm we are building a global 24/7 L1 support service. The team is distributed across 3 time zones. For an engineer this is an opportunity to improve the knowledge and skills in AWS, investment and automation.
Responsibilities:
We want Lead Support engineer to actively participate in adherence to SLAs, team performance improvement and client satisfaction. Yet the regular support engineer responsibilities apply too:
- Promptly and professionally register analyze incidents and requests
- Ensure response time is within the SLA
- Apply known solutions, attempt solving unknown cases
- Document known solutions
- Automate the job where necessary
- Classify and route the tickets requiring L2/L3 involvement
Mandatory Skills Description:
- 3+ years of experience in Support
- Investment Banking / Trading Support background
- Hands on experience with AWS
- Basic understanding of Linux OS
- Basic Python for automation
- Familiarity with Atlassian stack
- Professional ethics
- Clear communication in English
Nice-to-Have Skills:
- SQL
- other programming languages
Languages:
English: B2 Upper Intermediate