Position: Telco Engineer (Design, Documentation)
Company: Infopulse
Experience required: 1y
Category: Support
English level: intermediate
Published: 2022-03-01T00:00:00+02:00

Infopulse is looking for a Telco Engineer to support our Voice and Cloud Communication Value Streams in delivering qualified line of customer and network support.
The selected specialist should have an understanding of general Voice technologies and knowledge in SIP/TDM architecture.

**Areas of Responsibility**
• Being a part of the Voice & CloudCom Solutions value stream, assure accurate documentation of the Fixed Service Product portfolio (ex: VOICE, VOIP, Signaling, Capacity, Cloud Communication) in the inventory tools taking into account the low level design of the project
• Understanding of a Telecom Network and its topology, main elements of a Core Network and their designation
• Working on and preparing of a low level design document that explains and shows technical data used for operator interconnection (IPs, codecs, etc)
• Understanding of interconnection via VoIP/SIP
• Readiness to interact and discuss technical details needed for interconnection with telco operators
• Documenting both Service and Network data (creating low-level configurations in a special inventory tools) according to the internal routing guidelines
• Cooperating with the SDM (Service Delivery Manager) and other Design expert and assist on high/low level design of projects (e.g. Easy TDM/VoIP projects)
• Ensuring the data quality follow up and support documentation cleaning activities

**Qualifications:**
• Knowledge of various Protocols/Services such as voice switching and routing (TDM and VoIP), transmission (SDH/IP), basic understanding of SS7 signaling
• Interested in introducing configuration data into different tools
• Fluent in written and spoken English
• Taking ownership and determination to deliver within time and expectation
• Ability to explain technical concepts and adapt them to the audience
• Eager to learn, team player 
• Good planning & organization skills
• Analytical thinking & problem-solving skills
• Strong customer oriented competency
• Experience in the (international) Wholesale Telecom Business
• Familiar with agile development processes and/or tools.

**Will be an advantage**
•	Knowledge of service fulfillment and telecom operational processes 
•	Experience in project & program management
•	Ability to communicate with customers promoting BICS interests during negotiations with third parties
•	Ability to lead technical high-level/low-level design settlement for VoIP products and services BICS offers.