Position: Techical Customer Support Specialist L2
Company: Paymentop
Experience required: 2y
Category: Support
English level: upper
Published: 2023-01-01T00:00:00+02:00

Key role: provide technical support to the customers and their projects, reply to the incoming queries and escalate cases via tasks-processing system. Provide technical support to the internal departments within the team.

Key role: provide technical support to the customers and their projects, reply to the incoming queries and escalate cases via tasks-processing system. Provide technical support to the internal departments within the team. 
The primary responsibilities for Customer Support L2:
✔	Serve as the primary escalation point for external customers regarding issues, coordinate across all internal teams to ensure issue resolution is completed in a timely manner;
✔	Drive customer satisfaction through technical support in Zendesk;
✔	Manage and report on all incoming technical support inquiries;
✔	Provide technical support for company's internal departments;
✔	Provide service standards according to instructions, scripts, knowledge bases;
✔	Cooperate with the appropriate departments to develop and maintain a technology plan that supports customer needs;
✔	Describe detailed functional specifications, user stories and product documentation;
✔	Work to create any relevant technical support material for the team;
✔	 Implement any necessary preventive measures to reduce customer faults and issues
Requirements & Skills 
Must have:
	Minimum 2 years experience of work in Technical Customer Support
	 Good knowledge of  PostgreSQL, Wordpress, Rest API
	English Upper Intermediate
	 Good knowledge of MS Office (Excel, PowerPoint, Word)
	Experience with Atlassian (Jira, Confluence)
Be a plus:
	Experience with Zendesk Support
        Basic knowledge (PHP, JavaScript)