Position: VIP account manager
Company: 8lab
Experience required: 1y
Category: Support
English level: fluent
Published: 2022-07-01T00:00:00+03:00

In this role, you will assist players with everything from everyday customer care to extraordinary. The successful candidate will be tasked with handling their most important players while joining a great team atmosphere that delivers players the care and attention required to give the best service in the industry.
**Responsibilities:**
⚙ Act as VIP manager to establish strong personal relationships with the most valuable customers using different channels of communication. The art of choosing the best communication strategy based on players’ gameplay analyses.
⚙ Provide VIP customers with industry-leading individual care and aspiration to guide players to the iGaming world.
⚙ The competence to predict a player's sensations, willings, and emotions and react accordingly.
⚙ Work with in-house departments to ensure players get the best possible gaming experience.
⚙ Analyze VIP and promotional KPIs and profitability, and provide reports and comments to the Head of the VIP Department.
⚙ Collect valuable feedback from the players in order to improve our product, services, and promotions.

**Requirements:**
✔Adaptable and flexible when it comes to working hours i.e. weekends and evenings when required.
✔Ability to listen, understand and find the right words at the right time
✔Knowledge of Casino games and sports is a plus.
✔Problem-solving skills.
✔Attention to detail.
✔Strong organizational skills
✔ Your English level Upper-Intermediate or higher
Extra languages are a plus

**What we offer:**
➡ Full time
➡ Work remotely or office
➡ Flexible working hours
➡ Competitive compensation level
➡ Payment of vacation and sick leave
➡ Business trips, participation in conferences
➡ Professional growth