Position: B2B Onboarding Manager
Company: Playson
Experience required: 3y
Category: Project Manager
English level: fluent
Published: 2023-07-01T00:00:00+03:00

🤘**Playson** is a B2B game provider with 10 years of experience on the market. Since 2012 we have ambitiously developed worldwide recognition in the industry. Nowadays, our primary focus is on regulated European Markets, and we operate in 20+ different jurisdictions. As of 2023, we continuously enhance our portfolio, encompassing best practices to meet the highest technology, design, support, and interoperability standards.

**Our mission:**
Deliver entertainment and satisfaction to the lives of the busy world.

We are looking for a **B2B Onboarding Manager** to join our Sales Team.
The right candidate will play an analytical role in helping new customers (online casinos) navigate past the sale and accomplish product implementation.

**To succeed in the advertised role, you have:**

✅ Minimum 2+ years of proven and demonstrable experience in Customer Onboarding, Project Management, Account Management, or equivalent role supporting a B2B product.
✅ Focused and action-oriented approach, always anticipating the next steps: a natural project manager.
✅ High attention to detail and can design an organized, effective onboarding plan and customer schedule.
✅ Enjoy teaching others, be it a customer or a colleague.
✅ Customer obsessed and have significant experience building customer relationships.
✅ Team player that enjoys working on a diverse team.
✅ Convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
✅ Driven, think on your feet, and thrive in a fast-paced, challenging environment.
✅ Ability to see the bigger picture and structure with a high degree of discipline.
✅ Excellent written and verbal communication skills in English (Advanced level).

**What’s in it for you?**

- Help new customers with onboarding and successful deployment of our products.
- Become an expert user of all our games and tools to train customers and provide credible guidance on features and functionality.
- Partner with internal; teams, including Sales, Account Management, Product, Compliance, and Technical Integration to deliver the best customer experience.
- Review calls with customers throughout the onboarding process to keep the onboarding on track and deliver time-to-value quickly.
- Handle project management effectively across multiple customers at one time.
- Project manage and stay on top of the technical integration process and deployment of our products.
- Consulting with customers to resolve product/technical issues that may arise during the onboarding phase.
- Estimate timelines for each onboarding project
Plan and execute PR process between the customer and internal Marketing Teams.
- Work directly with customers in onboarding to design an effective strategy around their campaigns and promotional activities. 
- Secure good game positioning of the games on the customers’ websites for maximum exposure.
- Work on internal team projects to innovate the onboarding and integration process.
- Manage and execute the sales newsletters targeting existing leads.

**What you get in return:**
🏆 Competitive salary fixed in EUR/USD with yearly performance reviews.
🏆 Transparent bonus system every quarter.
🏆 LLC via Diia City formalization.
🏆 Full taxation coverage from the company’s side.
🏆 Flexibility in your schedule.
🏆 Remote Work.
🏆 Full Medical Insurance for you and your +1.
🏆 Unlimited paid vacation leave and Ukrainian bank holidays.
🏆 Unlimited paid sick leave in case of necessity.
🏆 Development courses/training reimbursement.
🏆 Online English classes do make a difference.
🏆 Employee Referral bonus program.

**The recruitment process looks like this:**
1. HR video call.
2. Technical interview with the Sales Director.
3. Final Interview with the CCO.

Enough has been said — now let’s talk about how you can contribute to the success of Platform Tribe and Playson. **Apply now!**