Position: Java Customer Support Engineer
Company: Eastern Peak
Experience required: 1y
Category: Java
English level: upper
Published: 2020-10-01T00:00:00+03:00

**Qualifications for this position include:**
● English fluency is essential.
● Work experience in the customer service related field for at least 1 year.
● Сommercial programming experience with Java.
● Knowledge in Object-Oriented Programming.
● Strong analytical and problem-solving skills.
● Good verbal and written communication skills.
● Service-oriented approach.

**Desirable Experience:**
● Experience with automation testing frameworks.
● Programming experience with at least one of the following languages: C#, JavaScript, Python, or Ruby.

**We offer:**
● Focused, friendly place, at the heart of new technologies, where you can grow your career.
● Comfortable, modern, and green office.
● Flexible work schedules.
● Work from home, when projects/clients allow.
● Social package: paid sick leave and vacation.
● Real Football, English courses, unlimited milk, fresh fruit, and other goodies + medical insurance.
● Green room with ping-pong, kicker, and a massage chair.

**Responsibilities:**
● Help customers solve technical problems and convey best practices.
● Get familiar with our multiple SDKs inside out.
● Come Up with out of the box solutions for our customers to best implement their use cases.
● Communicate with our R&D team for bug reporting and tracking.
● Manage tickets via ZenDesk.
● Help improve our documentation.
● Create code samples for our customers.
● Research tools and technologies to integrate with our product.

**Project:** Our customer is a famous product that provides the only commercial-grade, visual AI-based test cloud that validates application user interfaces in a fully automated manner. The service runs on a groundbreaking and creative image processing stack that was developed from scratch in-house.