Position: Customer Service Engineer
Company: ESCA
Experience required: 3y
Category: Support
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

#Kyiv #Customer Service Engineer #1500-2000$
Company is a modern SaaS based Human Resource Management (HRM) solution that allows companies to optimize their business and create high level employee experience.

Customer service engineers specialize in proactively solving technical problems customers might have with the product or services. This role requires a wide knowledge of computer systems, as well as an ability to be persuasive. A background in tech or engineering will be a plus.

Requirements:
•	Experience working (3+ year)
•	English, Ukrainian and Russian - Intermediate or higher (verbal and written).
•	Trello, Google Docs, Jira
•	Personal qualities: a team player, stress resistance, ability to work in a high paced environment.
•	Strong communication skills, patience and politeness.
In this role, you'll get to:
•	Lead a team 
•	Develop deep knowledge of the PeopleForce software
•	Communicate with our customers to effectively resolve issues through messengers (Telegram, Viber, Skype, WhatsApp, JivoChat), phone or mailbox (Gmail)
•	Provide quick response to the customers remote and 10 am - 6 pm (indoor)
•	Communicate thoughtful, customized solutions that help customers
•	Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
We are looking for people who:
•	Find creative problem solving fulfilling & challenging
•	Are self-motivated & eager to learn
•	Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
•	Adapt quickly to changing priorities and customer needs
•	Have a clear, professional, and informative communication style
Важно:
Имеете ли представление о разработке программного обеспечения? 
Куда хочется двигаться по работе? Более в техническую часть не походит
Была ли практика в целом работа именно с КЛИЕНТАМИ, живого общения?