Position: Customer Support manager
Company: Yellow Media
Experience required: 1y
Category: Support
English level: upper
Published: 2023-03-01T00:00:00+02:00

Yellow Media is looking for a candidate for the position of Customer Support Manager 

Requirements:
- English - upper-intermediate (competent written communication);
- Expert-level knowledge of Google Drive tools; 
- Experience with Excel spreadsheets is required
- Experience in customer service
- Experience as an analyst or QA specialist who has worked with basic business systems and/or payment systems.

Responsibilities
- promptly process requests in the administrative system; 
- collaborate with the development team, be able to formulate technical requirements to solve problems
- set up new customers in the system and pricing; 
- look for the best ways to solve problematic requests;
- quickly process large amounts of information in Excel spreadsheets;
- work with requests that will come from the US or India

We offer:
- revision of the salary level every 6-9 months or when your skills grow;
- 20 working days of paid vacation + sick leave;
- corporate English;
- remote work;

Hiring process:
- Communication with HR (about 20 minutes);
- Final interview with ВА (20 min);
- Offer!