Position: Technical Support Specialists
Company: Local Express
Experience required: 1y
Category: Support
English level: fluent
Published: 2022-02-01T00:00:00+02:00

Organize overall delivery assistance
- Have the ability to troubleshoot and/or advise on basic software issues.
- Oversee the resolution of any problem.
- Coordinate partner issues that have been escalated and provide timely updates, collaborating with support, projects, and any other teams as needed.
- We find solutions to our partners’ own support functions’ unsolved, highly technical problems.
- Oversee ongoing deliveries.
- In some cases, contact the delivery service provider to get refunds for missing items.
- Contact partners through the ticket system and sometimes take a more personal route via Teamspeak.
- Document the findings from support cases.
- Support less experienced team members with proper technical support.

Required qualifications
- Quick learner
- High sense of responsibility
- Passion, drive, and motivation to learn new things.
- The ability to organize one's own work and meet deadlines.
- Advanced computer skills
- Excellent interpersonal and communication skills.
- Excellent command of English and/or Spanish.