Position: Support Engineer
Company: Manpowergroup
Experience required: 1y
Category: Support
English level: intermediate
Published: 2021-07-01T00:00:00+03:00

Наш клиент - Infobip, является единственной полнофункциональной облачной коммуникационной  платформой (cPaaS) в мире. Сейчас ищут себе в команду Support Engineer. 


Company Description
At Infobip we dream big. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. 

Job Description
Why is this role important at Infobip?
Our platform is the heart of Infobip, processing up to 200 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow and 99.99% platform uptime, it is essential to monitor, solve and prevent technical glitches that affect client experience. As a Core Operations Engineer, you will directly impact both day-to-day quality of our platform and satisfaction of our clients.

You know you are doing a good job when:
* Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
* Clients receive clear and accurate information in a matter of minutes.
* You proactively seek and suggest improvements of platform and rules to prevent downtime and perfomance issues.
* You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.

Qualifications
More about you:
* You are an engineering enthusiast looking to build a career in a dynamic environment
* You have experience with SaaS or SMS services 
* You have a wide range of interests and basic knowledge of SQL, programming logic or computer networks.
* You really care about clients, looking to provide the best possible experience.
* You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues.
* You are curious to learn how things work and what you can do to improve them.
* You are not afraid to dig deeper and use your analytic approach to solve technical problems.
* You are eager to progressively solve more complex problems.
* You speak fluently to clients, partners, colleagues and engineering teams alike, in Russian and English.
* You are interested in work with schedule 2/2 and location of our office (Podol) is convinient for you