Position: Customer Success Manager, Customer Support Manager, Account Manager, IT sales, Sales Development
Company: Solid5
Experience required: 2y
Category: Sales
English level: fluent
Published: 2020-06-01T00:00:00+03:00

You will be responsible for ensuring the success of company customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with the company services.

Responsibilities

Identify, create and manage sales pipeline across new business and upsell opportunities to Enterprise customers
Responsible for the success and renewals process for the customer portfolio; analyze their product adoption to understand customers' usage of JFrog's product
Contact customers throughout the life cycle to identify potential growth opportunities.
Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success. Maintain long-term account health and relationships
Partner with Support, Product Finance and Legal teams in order to maximize the value add and customer benefit and for success
Minimum 3 years of experience preferably in a B2B Software subscription sales
Be responsible to your customer's product adoption, deepen their utilization and identify new opportunities to provide more value to them
Become your customer's loyal advisor!
Leading on-boarding processes end-to-end to transfer from legacy systems to our solution, and ensure customer satisfaction.

Desired Skills and Experience

Looking for a position with lots of responsibility and ability to make a difference.
2+ years in a CS role (or similar) in a B2B SaaS environment.
Exceptional teamwork capabilities.
Fluency in written and spoken English. (being a native speaker is an advantage)
Past experience in online marketing or doing CS roles (or similar) in an online marketing service is an advantage.
Great communication and customer-facing skills
Possibility for full-time remote work. 

We offer

Competitive salary (regularly reviewed based on your performance).
Great opportunity to develop in a strong professional environment.
Personal development and professional growth
Long-term employment.
Compensation for sick leaves and regular vacations.
Friendly team (we are a company with a family atmosphere).
Modern and comfortable office
Flexible working time
Funny celebrations, active corporate life