Position: Junior BPO Specialist
Company: Avenga
Experience required: no_exp
Category: Support
English level: upper
Published: 2022-07-01T00:00:00+03:00

**Domain: **Restaurant industry

**Customer: **USA

**Team composition: **.NET and Front-end Engineers, MQA Engineers, Security Analyst from our side, who is closely cooperating with development and management teams from the customer’s side.

Technology stack: C#, F#, .NET, .NET Core, ASP.NET MVC, ASP.NET Core Web API, Xamarin, React, Ember, Docker, microservices, MS SQL, AWS, Looker, SumoLogic, Datadog

**Project description: **You will be engaged on the USA food delivery project. The main responsibilities will be answering queries on basic technical issues and offering advice to solve them. You should have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Also, you need to be customer-oriented and patient to deal with difficult customers.

**What you bring along:**
Good understanding of computer systems;
Ability to diagnose and resolve basic technical issues;
Excellent communication skills;
Customer-oriented and cool-tempered;
English – Proficiency.

**This is your mission:**
Serve as the first point of contact for customers seeking technical assistance over email;
Perform remote troubleshooting through diagnostic techniques;
Determine the best solution based on the issue and details provided by customers;
Walk the customer through the problem-solving process;
Direct unresolved issues to the next level of support personnel;
Follow-up and update customer status and information;
Pass on any feedback or suggestions by customers to the appropriate internal team;
Identify and suggest possible improvements in procedures.

**Nice to have:**
Experience as a help desk technician or other customer support role would be a plus.

**Your benefits:**
Flexible remote policy;
Reimbursement of education and certification;
Medical insurance and sports services compensation;
Paid out of reach, sick days and public holidays;
Language school on site; 
Accounting and legal support.