Position: Customer Success Manager
Company: Armada-soft
Experience required: 2y
Category: Support
English level: upper
Published: 2022-03-01T00:00:00+02:00

**RIMARY RESPONSIBILITY: **
Owns the relationship with the customer. Data migration projects: Serves as an intermediary between the customer and the technical engineering staff to ensure the customer's technical, business operations, and support needs are met. Uses our internal migration software to configure mappings for the data migration, and provides best practice consulting to customer. Ensures that the projects are delivered on time and according to scope. Subscriptions: Partners with Sales to identify and execute on opportunities to leverage the company product portfolio to grow customers’ footprint. As we grow our product base, introduces customers to our data management platform, regularly follows up with each client to ensure they're receiving the maximum benefits from what we offer, and identifies upsell and cross-sell opportunities. 

**KNOWLEDGE/SKILLS/ABILITY: **
● General knowledge of data migration needs. 
● General knowledge of technology-based SaaS and service-oriented industry. 
● Basic knowledge of Microsoft Office. 
● General understanding of basic project management process. 
● Ability to listen and assess stated and unstated needs. 
● Excellent interpersonal, written, and verbal communication and negotiation skills. 
● Ability to adapt, learn and apply professional/business concepts. 
● Ability to multi-task, organize and manage time. 
● Ability to express technical concepts to a non-technical audience. 
● Ability to learn company products and differentiate in the market. 
● Basic relationship building and opportunity identification skills to leverage
 company products and grow sales revenues.

**Company & Culture **
● Employee First Culture and Transparency 
● Balanced Lifestyle 
● Trust, Team-Building Events 
● Diversity and Inclusion 
● Happy Hour/Meals/Coffee/Tea in the office 
● Present/gift from company for B-day or so Wellness 
● Flexible Remote Work: work from any part of the world, arranging your working hours as you need! ● Company Trips and Offsite Meetings (Select employees) 
● 24 days off / PTO Program (Paid Time Off) Health 
● Up to $250 per employee for approved heath expenses Financial Wellbeing 
● Competitive Salary and legal work based on contracts and stability -work 
● "Pay on Time" 
● Long-term Contracts Professional Development 
● College Course Sponsorship 
● English Language Programs 
● Professional Development Plans 
● Career Advancement 
● US Visa Sponsorship for select employees 
● Training & Learning Programs