Position: Customer care manager (Danish)
Company: BlueChip
Experience required: no_exp
Category: Support
English level: upper
Published: 2023-05-01T00:00:00+03:00

YOU WILL:
- Interact with users through live chat, emails, tickets (probably calls, but it’s not the main responsibility);
- Guide users through our website to help them to get the best user experience and enjoy staying at our site. Offer promos to enhance their experience;
- Investigate user cases using CRM and action logs;
- Cooperate with colleagues from other departments and escalate complex issues.

YOU ARE:
- Have perfect communication skills;
- Possess a high level of emotional intelligence;
- Can and like to explain the process step by step, guide customers;
- Have advanced command of spoken and written Danish (at least В1-B2);
- Have previous experience in gambling or the iGaming sphere (preferably);
- Have previous experience in customer care service (preferably);
- You are flexible, and can quickly adapt to new conditions;
- Know what makes an exceptional customer experience!

THE PERKS:
Being a part of the BlueChip team is a wonderful and rewarding experience. You’ll be in an environment with an incredibly diverse team of smart, kind, and motivated colleagues in the most inspiring and collaborative office space in the capital of Ukraine, with access to the best tools and platforms to develop your skills and succeed in your role.

In addition, you will get:

- Mixed day and night shift work schedule (9 hours shifts);
- Cool office in Vasylkivska metro (Kyiv), possible to work partially remotely;
- Competitive salary always paid on time + additionally encouraging bonus system;
- Professional development, internal and external training;
- Multicultural and international team;
- Social package (insurance after the probation period, launches, paid vacation, paid sick leaves);
- Corporate culture (corporates, parties, warm evenings with wine).