Position: Customer Support Specialist
Company: DenDev
Experience required: no_exp
Category: Support
English level: fluent
Published: 2023-07-01T00:00:00+03:00

DenDev is looking for a Customer Support Specialist to join our exciting marketing project.

Requirements?

Native Ukrainian speaker.
Advanced English proficiency.
Experience in a customer support role would be advantageous but not necessary.
Excellent written and verbal communication skills.
Excellent interpersonal skills and a team-oriented mindset.
Ability to prioritize tasks and manage time effectively.

What will the candidate do?

Customer Assistance: Respond to requests quickly and accurately to ensure customer satisfaction through email or other channels.
Communication Skills: Clearly communicate with customers in their native language (Ukrainian or English). You should be able to switch between languages effortlessly.
Product Knowledge: Be proficient in understanding our products/services. This will involve staying up-to-date with product changes, features, and updates.
Feedback Collection: Collect customer feedback and share it with the relevant teams to improve our products and services.
Record Keeping: Maintain a comprehensive record of all customer interactions and transactions, capturing details of inquiries, complaints, or comments, as well as actions taken.
Team Collaboration: Work closely with other teams to ensure a unified, high-quality customer experience.
Customer Relations Building: Contact clients regarding our new offers and special promos.

What we offer:

Full remote work;
Convenient schedule: Mon - Fri 10:00-19:00 (with 1-hour lunch break);
Fair salary; 
Friendly team;
Online English classes;
Partial gym coverage in half a year of continuous work with us;
Full medical insurance in 1 year of continuous work with us;
21 paid vacation days and 7 paid sick leaves per year;
Birthday presents and online team building. 

Send your CV in English with salary expectations and we will contact you as soon as possible.