Position: Head of Support Team
Company: Fast Corporate
Experience required: 3y
Category: Support
English level: fluent
Published: 2022-11-01T00:00:00+02:00

The customer support manager will be responsible for driving superior customer support to our clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
 
Your Responsibilities will be:
•	Managing the customer support department’s day-to-day functions.
•	24/7 availability (if needed)
•	Responding to escalated customer support issues.
•	Implementing customer support processes to enhance customer satisfaction.
•	Formulating and revising customer support policies and promote their implementation.
•	Informing the team of all new information related to products, procedures, and trends.
•	Assessing support statistics and preparing detailed reports on the findings.
•	Interviewing and hiring new employees.
•	Overseeing and evaluating the team's ongoing training efforts.
•	Delivering performance evaluations and following the disciplinary process according to company policy.
 
Requirements:
•	Highly service oriented.
•	Top-notch English oral, written, and interpersonal abilities.
•	Technical in nature – especially in Microsoft Windows environment.
•	Proven experience as a customer support specialist, preferably within a similar environment.
•	Prior experience in a managerial or supervisory role.

Work conditions:
• Work in a comfortable office in the center of Kyiv.
• Interesting job.
• Working hours from 9.30 to 18.30.
• Official employment from the first day of work.
• Competitive salary.
• Vacation 21 days.
• Strong career opportunities for professionals.