Position: Support
Company: Everad
Experience required: 3y
Category: Support
Published: 2020-05-01T00:00:00+03:00

**Job Requirements:**
-Commercial experience of delivering customer or application support in affiliate marketing, e-commerce, logistics domains.
-Analytical skills;
-A good communicator (speaking, writing);
-An ability to converse with non-technical people on IT issues without jargon and able to build and maintain good relationships with clients and colleagues;
-Knowledge of typical web application architectures (layers, protocols).

**Will be a plus:**
-Familiarity with Atlassian Jira, Confluence, Service Desk;
-Experience with basic Unix shell commands (to grep logs, for example);
-Understanding UML, BPMN;
-SQL is a big plus (ability to write SQL query to extract data upon request).

**We offer:**
-Opportunities for professional and career development;
-Decent salary according to experience and skills;
-Flexible working hours (the beginning of the working day 9:00 — 11:00, ending 18:00 — 20:00);
-Education, development of hard & soft skills (internal and external), access to informational resources, corporate English language courses;
-Active and interesting corporate life;
-Work in a modern office in Podol.

**Essential Job Functions:**
Providing answers for customers in company’s Service Desk according to established SLAs to help them achieve their goals.
**That includes:**
-Classification of user requests (question, request for data export, bug report, feature request);
-Answering questions regarding how our in-house systems work;
-Performing data export tasks;
-Doing preliminary analysis (to ensure clarity of user’s goal) for feature development requests;
-Investigating details (context, preconditions, steps to reproduce) of bug reports.

**We want you to join our team as soon as possible!**
Learn more about the company’s life and open job positions:https://www.facebook.com/everad.newjob/