Position: SMB Customer Success Manager
Company: Revenue Grid
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-06-01T00:00:00+03:00

We are looking for an SMB Customer Success Manager for an innovative product in the enterprise integration market. We're working with a various scale of customers from top IT companies - Oracle, SAP, Salesforce and Microsoft to smaller niche players.

Revenue Grid (former Invisible.io), a growing and innovative IT company, has an immediate need for an SMB Customer Success Manager. 
On this position, you will work directly with our end customers from the whole world. Comfortable office in the heart of Kyiv near the Olympiyska station with a comfy terrace and a breathtaking view, a convenient work schedule 11 to 20/ 5 days a week, constant positive atmosphere, friendly co-workers and adequate and loyal managers are included. 

**Main duties:** 
- Providing the 1st line of technical support for the company’s SaaS customers 
- Direct collaboration with the company’s internal teams and customers Worldwide 
- Assisting Customers with Product setup, onboarding and configuration

**Required skills and qualifications:**
· Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
· IT-related education and background
· At least 1 year of experience on a similar position
· Our product is mostly based on Microsoft solutions, so we need a specialist with demonstrated Windows desktop OS troubleshooting skills and MS Outlook\Office knowledge
· Experience with bug-tracking software
· Experience with application logs investigation and interpretation

**Would be treated as a plus but not mandatory:**
· Cloud services support experience
· Understanding of CRM / ERP / Business applications
· Basic XML knowledge
· Experience in live phone\web session support with the English-speaking customers
· Basic Knowledge of JavaScript or any other basic development skills
· Experience in B2B software development\support\implementation

**What we offer:** 
- A friendly, informal, and knowledge-sharing environment with open-minded people around you 
- Chance to join a team of professionals in a company globally recognized for its cutting edge products 
- Dynamic opportunities for professional growth 
- A worthy salary 
- 20 days of paid vacation yearly 
- 20 days of paid out of office work yearly 
- Great medical insurance 
- Corporate activities including corporate trips, skiing, parties, and other team building events 
- Partly or fully paid extra professional training and courses (when needed) - Snacks and drinks in the office