Position: Customer Support Representative (German-Speaking)
Company: Get Systems
Experience required: 2y
Category: Support
Published: 2023-05-01T00:00:00+03:00

We are an automotive retailer looking for a German-speaking Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for processing incoming requests from our clients, providing support, and ensuring a positive customer experience.

Responsibilities:
- Respond to incoming requests from customers via phone, email, or chat in a timely and professional manner;
- Identify and assess customers' needs, and provide solutions or recommendations accordingly
- Communicate effectively with customers to ensure a positive experience with our automotive retailer;
- Process orders, returns, and exchanges, and assist with any other customer inquiries;
- Manage and maintain accurate customer records and information;
- Collaborate with other departments as needed to resolve customer issues and improve the customer experience. 

Requirements:
- Fluent in German (written and spoken);
- Excellent communication and customer service skills;
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously;
- Strong problem-solving and decision-making skills;
- Attention to detail and accuracy;
- Familiarity with automotive-related products and services is a plus. 

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter.
We look forward to hearing from you!