Position: Technical Support Engineer
Company: Softermii
Experience required: 2y
Category: Support
English level: upper
Published: 2022-06-01T00:00:00+03:00

**Why we have opened this vacancy:** team extension

**Your responsibilities on the project will be:**
- Successfully investigate and resolve customer email and phone requests through the use of varied ticketing, content, and task management tools
- Perform large and small API tasks requested by account users
- Become a product expert on vacation rental management software and projects’ Open API and Booking Engine API
- Escalate to and resolve issues with the Product and Engineering teams
- Reproduce customer issues and file bug reports, call out cases to engineering with the necessary documentation
- Contribute your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
- Creatively apply the project's API functionality to solve a developer’s API use case by using coding samples and snippets of code to communicate
- You can be part of the following team: developers, PM, QA, DevOps

**Tools we use:** Jira, Confluence, Git, Figma

**Our requirements to you:**

- BSc in Computer Science or equivalent experience OR- 1 to 2 years of technical experience in the following:
- Experience working with REST APIs and extracting raw data programmatically from APIs
- Hands-on knowledge of client tools (Postman, Insomnia)
- Experience with API authentication (Oauth2.0)
- Able to read the API documentation and provide feedback on how to integrate with a partner’s API
- Experience with SQL or NoSQL databases
- Proficiency with at least one programming language (Python, JavaScript)- Advantage

**Who will you have the opportunity to meet during the hiring process (stages):** HR, 2 interviews on the client-side