Position: Fintech Support Manager (night shifts)
Company: PayAdmit
Experience required: 1y
Category: Support
English level: intermediate
Published: 2022-12-01T00:00:00+02:00

PayAdmit is looking for a Fintech Support Manager to join our team!

Essential professional and personal skills:

- Working experience at the same position in Fintech 1+ years;
- Processing of incoming requests in the mode of chats and mail (b2c/b2b);
- Monitoring the work of key clients and internal services;
- Strong knowledge of fiat/crypto transaction flow
- Experience in JIRA and Confluence service would be a plus;
- High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
- English at least Intermediate.

Responsibilities:

- Handling B2C/B2B requests from partners/clients.
- Solving issues with customers’ exchanges.
- Reserve rebalancing.
- Transactional monitoring in the back office.
- Rate adjustment under the control of financial manager/team lead.
- Working with negative reviews on exchange monitoring websites.

Working conditions:

- Work schedule 20:00 - 8:00 night shift;
- Remote work;
We provide all the necessary tools for your successful and comfortable work;
Training at the expense of the company (courses, seminars, new and interesting projects);
Learning English at the expense of the company;
Regular team building at the expense of the company;
Ability to switch between projects and try yourself in different roles.