Position: Customer support, marketing manager (English & Dutch)
Company: VEN Commerce
Experience required: no_exp
Category: Support
English level: upper
Published: 2021-05-01T00:00:00+03:00

Requirements:

Fluent English B1, B2 and Dutch C1, C2;
Excellent communication skills;
Quick-learner and able to multitask;
Analytical & Research Skills;
Ukrainian Citizen is a plus;
Be ready for 80% Team communication in English;

Responsibilities:

Providing support to clients by telephone and electronically (e.g. email/chat);
Consult new clients about products, discounts, payment options, etc;
Assist with clients' requests and resolve issues;
Gather feedbacks and ensure customers' satisfaction;
Participation in promoting jewelry products for customers around the world;
Publish content on site and social media channels;
Collaborate with the marketing team to help plan and develop site content, style, and layout;
Building sustainable relationships of trust with the customer through open and interactive communication
Will be a plus:

Experience with Zendesk;
Customer service skills and experience;
Have native speaker communication experience;
Experience in customer service/call center environment.
We offer:

Flexible Schedule (ability to combine work with studies);
Remote work;
Work in a unique professional, friendly and supportive environment;
Competitive salary, fixed in USD;
Good working conditions in a comfortable office;
Regular company events;
Medical insurance.