Position: IT support specialist
Company: ThingsBoard
Experience required: no_exp
Category: Support
English level: intermediate
Published: 2020-05-01T00:00:00+03:00

ThingsBoard is the most popular Open Source IoT Platform (5600+ GitHub starts) for data collection, processing, and visualization with 400+ customers and 4500+ server installations around the world. Please visit https://thingsboard.io for more details. 

We are looking for an IT support specialist to join our Team and help us manage hundreds of platform installations all over the world.

Responsibilities:

Working in IT help desk system with requests/incidents from users;
Action/Solve/Update/Close/Re-assign tickets;
Finding solutions from previous cases using the Knowledge Base;
Involve 3rd level if required;
Responding to client queries;
Maintaining and enhancing the knowledge articles;
Install, upgrade and monitor ThingsBoard platform instances.

Required skills:

Strong technical interest and understanding of IT, software and engineering problems;
General network knowledge incl. understanding the concepts of client-server applications;
Knowledge and understanding of Linux based operating systems;
Ability to troubleshoot hardware, software, and networking issues on server instances and client PCs, mobile and IoT devices;
Upper intermediate written and spoken English;
Strong communication skills;
Proactive, problem-solving approach.

Desired skills

Experience with cloud deployments and infrastructure: AWS, GCE, Azure;
Experience with Ubuntu and CentOS is a plus;
Advanced/Fluent written and spoken English.

Our offer:
Clear career path;
Competitive salary;
Interesting work and challenging tasks;
Friendly and experienced team.