Position: L1 Support Engineer
Company: Stuzo
Experience required: 1y
Category: Support
English level: upper
Published: 2021-11-01T00:00:00+02:00

**Requirements:**
- 1+ years of experience on similar position(dealing with customers via phone, live chat, email etc.);
- Excellent communication skills;
- Advanced or Fluent level of English.

**Responsibilities:**
- Take care of customer inquiries received via different channels: phone, email, ticketing system, chat;
- Resolve product issues by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best steps to solve it;
- Prepare customers’ requests for escalation to the neхt level of support;
- Prepare articles and documentation to Knowledge Base;
- Follow communication procedures, guidelines, and policies;
- Communicate effectively with team members, development teams and management;
- Provide the necessary reporting.

**We offer:**
- Long-term employment;
- Competitive compensation with regular performance based salary and career development reviews;
- 22 working days of vacation per year;
- 8 paid sick leave working days per year;
- Health insurance programme;
- Flexible working hours;
- Comfortable and cozy office or full remote;
- Sponsored company educational program, corporate library;
- Funny celebrations, team outings and company events;
- Unique and friendly environment where everyone can explore and learn new technologies.