Position: Customer Success Manager
Company: Simporter
Experience required: 2y
Category: Support
English level: upper
Published: 2021-05-01T00:00:00+03:00

Simporter is early-stage but financially stable from multiple investments. Current clients include multiple Fortune 500s in retail, FMCG, and oil.

**Responsibilities**

— Onboarding customers with focus on the customer achieving value as soon as possible. This includes creating and optimizing an internal customer on-boarding framework according to best practices and experience.
— Increasing customer use of our software platform, including reminders and calls to make sure that they get the most out of Simporter software.
— Upselling extra features or consulting reports to the customer to grow the account value.
— Renewing contracts with early-notice, taking into account the long-term nature of Simporter’s sales cycle.
— Checking Customer satisfaction of Simporter and reacting to any negative sentiment, in order to prevent possible churn.
— Using our software for the customer, so that they are able to understand the true value behind it without a dependency on customer usage.
— Creating monthly to bi-monthly reports that summarize the software’s findings, accuracy, and value generated for our customer.

**Requirements **
 
 — +2 years experience in business development, customer success, or account management role
— +1 year experience of leadership, management in business development, sales, or account management
— Excellent time management and organizational skills and experience establishing guidelines in these areas for others
— Strong English. This is the company’s internal language and our customers are all outside of Ukraine.

**We offer**

— Product company with global clients like Tommy Hilfiger
— Possibility to develop your skills and quickly grow in startup
— Opportunity to work remotely during COVID
— Competitive salary and conditions
— Team building activities
— Work in friendly environment