Position: Technical Support Specialist, L2
Company: Gradient IT
Experience required: 1y
Category: Support
English level: upper
Published: 2022-01-01T00:00:00+02:00

Responsibilities
- Provide Second level support for technical inquiries.
- Analyze the behaviour of technical systems and steer internal effort to resolve issues that are occurring for customers.
- Configure standard components for existing customers.
- Monitor performance of the platform and react to relevant incidents.
- Check completeness of the system documentation and ensure it is constantly updated.

What you should have
- university or college/business degree (e.g. computer science, industrial engineering, supply chain management, engineering, business administration)
- basic programming skills in Java and basic knowledge of SQL, XML, XSL, JSON, CSV and ideally are already familiar with web-based applications configurations (HTTP/SOAP/REST/FTP)
- B2 and above level of English
- problem-solving approach
- analytical mind with an ability to interpret technical solutions
- teamwork focus

Сompany offers:

- еxperience in the company working with global clients
- сompetitive salary and benefits package
- completely remote work with a convenient work schedule
- 10 paid sick days and 24 vacation days per year
- professional training coverage