Position: Level 2 Support Specialist
Company: SM SEVEN GREEN HOLDING LTD
Experience required: 2y
Category: Other
Published: 2023-06-01T00:00:00+03:00

We're looking for a LEVEL 2 SUPPORT SECIALIST to join our team!
We offer a job in the software development and maintenance team of a fast-growing company with ambitious, interesting and diverse projects.

Responsibilities:
- Communication with developers and first-level support
- Drafting suggestions for improving the operation of the system
- Maintenance and support of the trading platform and IT Infrastructure
- Monitoring of the System Operation
- Creation and support of schemes for the operation of all system services
- Creation of documentation that describes the operation of all the system services
- Keeping the documentation up to date
- Writing instructions
- Sorting, filtering, and studying logs of the entire system
- Resorting the system after failures

Skills/Experience Requirements:
- Previous experience with Linux
- Knowledge of Prometheus/Zabbix monitoring systems
- Experience with Jira/Confluence/Slack
- Knowledge of Grafana/Kibana
- Preferred experience with Elasticsearch
- Previous experience with virtualization systems
- Experience with Google Cloud Platform (Logging, Monitoring, etc.) would be a benefit
- Basic knowledge of TCP/IP
- Experience with fix protocol would be benefit
- Experience with any of the following trading platforms - MetaTrader, NetTrader, CQG, ets woud be benefit

Stack - errafrom, GitlabCI, Prometheus, Grafana, ELK, hashi stack(consul, vault, nomad( possible migration to kubernetes), own data centers with some amount of services in GCP cloud, knowledge of physical infrastructure is a plus but not required.
Personal Requirements:
- Strong communication skills
- Ability to work within the schedule
- Flexibility and fast learning

About us:
We create our own products: software for financial transactions on stock exchanges and multi-service ERP software. We work in close collaboration with end users
Our team has 38 people now: 8 С++ devs, 9 .Net devs, 1 DB engineer, 3 Python devs, 1 Web Frontend dev, 1 Web Full Stack dev, 7 QAs, 3 DevOps engineers, 2 PMs, BA-PO, UX/UI designer, Tech Writer
We have a creative, working atmosphere
The projects are planned on the horizon of at least 5 years
We work on SCRUM with a full SDLC

Flexible schedule, paid vacation, holidays and sick leaves
Corporate activities and benefits
Medical insurance
remote work

Our company values:
- Humanity
- Teamwork
- Development
- Innovation