Position: L2 Support Engineer
Company: Stuzo
Experience required: 1y
Category: Support
English level: upper
Published: 2023-04-01T00:00:00+03:00

Open Commerce® is an intelligent 1:1 loyalty, contactless commerce, and cross-channel platform that combines customer and enterprise data with customer engagement experiences. Open Commerce enables retailers to broaden and unify the customer acquisition funnel.

**Requirements**:
- 1+ years of experience on similar position (customer support, technical support);
- Excellent communication skills;
- Advanced or Fluent level of English.

**Responsibilities**:
- Handling support tickets for selected products (programs);
-Reply to tickets within determined SLA;
- Perform required investigations to resolve incoming support requests;
- Escalate support tickets to the appropriate teams when needed;
- Develop and maintain products knowledge bases (both internal and external);
- Take on-call shifts based on the team on-call rotation schedule;
- Communication with development and project management teams;
- Provide the necessary reporting;
- Participate in some QA activities;
- Participate in other activities of product teams (preparing documents and presentations, performing investigations);

**We offer**:
- Long-term employment;
- Competitive compensation with regular performance based salary and career development reviews;
- 22 working days of vacation per year;
- 8 paid sick leave working days per year;
- Health insurance programme;
- Flexible working hours;
- Comfortable and cozy office or full remote;
- Sponsored company educational program, corporate library;
- Funny celebrations, team outings and company events;
- Unique and friendly environment where everyone can explore and learn new technologies.