Position: Support Desk Specialist
Company: Global IT Support
Experience required: 1y
Category: Support
English level: upper
Published: 2023-08-01T00:00:00+03:00

**About the client:**

We are currently on the lookout for a Support Desk Specialist to work with one of our clients who is an agile software house producing add-ons for ERP and Project Management systems. The client is an established firm that is looking to create an agile and supportive team of experienced individuals to help the company rise to a whole new level. Currently, their core solutions are focused on: Time and attendance registration, job costing (project / order time registration), shop floor feedback for planning systems, access control, warehouse management software, custom apps.

**Requirements:**
Ability to work from Ivano-Frankivsk office, only on-site;
Excellent skills in English, both speaking and writing;
Affinity with software and/or hardware;
Easy going, open-minded and adaptable;
Good sense of responsibility & willingness to learn;
Good analytical thinking, and structured working approach;
Proactive, communicative, responsive, focused, and ability to think ahead.

**Responsibilities:**

Talking customers through a series of actions to resolve problems;
Diagnose and troubleshoot technical issues;
Working according to scripts/procedures;
Ensure all issues are properly logged into the ticketing system;
Managing multiple cases at one time;
Adding and maintaining documentation regarding support, and technical issues;
Doing follow-up activities of support issues;
Working independently after the training.

**Stack of Technologies:**

Microsoft: Windows, Server, SQL Server, SQL Server Management Studio, Task Scheduler, Office, Teams, OneDrive;
Atlassian: Jira, Confluence.