Position: Help desk (support)
Company: YozmaTech
Experience required: 3y
Category: Support
English level: intermediate
Published: 2021-04-01T00:00:00+03:00

Requirements:

- Customer services professional with excellent attention to detail;
- Experience in handling customer issues and crises in a production environment;
- At least 3 years of experience in customer facing technical support teams and Systems Engineer/system administrator;
- Experience in application support;
- Strong familiarity with API's and application communication flows;
- Excellent oral and written communication skills in Hebrew.

Responsibilities:

- Be part of 24/7 team of experts;
- Handle customer’s technical issues by phone, email and chat;
- Lead trainings for end-users, set up new users' accounts and profiles and deal with connectivity issues and other technical issues;
- Establish and strengthen good customer relationships.

We offer:

- Opportunity to work with interesting projects;
- A friendly team of professionals;
- Direct communication with the client;
- Performance-based salary with regular reviews;
- New comfortable office close to the city center;
- English classes;
- Team-building events and fun activities.