Position: Customer Care / Tech Support
Company: Global Staffing
Experience required: 1y
Category: QA
English level: intermediate
Published: 2021-03-01T00:00:00+02:00

**Requirements:**
-Sharp logical mind.
-Excellent communication and problem-solving skills.
-Quick learner and willing to perceive new information.
-Excellent attention to detail and analytical mindset.
-Team player.


**Optional Requirements:**
-Experience with HTML / CSS.
-Experience with any programming language.
-Good understanding of SaaS and e-commerce businesses.
-Experience in using complex monitoring / analytics / diagnostics tools. Technical support of these tools.
-Experience in email marketing.
-Experience in sales or lead generation processes.


**Responsibilities:**
-Interact with new visitors and existing customers using live chat and email. 
-Provide assistance with the service’s web interface, features set up, and using.
-Deliver issues / hot leads to the responsible person
-Cooperate with other teams to reach project goals
-Update internal FAQ


 **Work specifics:**
- Working days: Monday-Friday.
- Schedule: 17:00-01:00 Kiev time (10 am - 6 pm EST)