Position: L1 Tech support specialist
Company: 28software
Experience required: 3y
Category: Sysadmin
Published: 2021-05-01T00:00:00+03:00

**28SOFTWARE** is focused on creating high-quality and immersive entertainment in the Social Gaming and iGaming verticals across mobile, VR/AR and other interactive platforms of the future. We are pushing new interactive entertainment mediums up to its limits with new products and new ways of interactions between players. Our core team doing  games for quite a while bringing tons of experience gained from cooperation with world famous companies

Currently we are looking for experienced **L1 Tech support specialist** to join our Kyiv office on a full-time basis.

Our customer is a well funded startup with passion for gaming and streaming that is on a mission to find innovative solutions to connect and engage the streamer and his or her audience in mid-action.

You will be on the front line working with our Customers  to enable streamers and their viewers to increase their engagement with one another and learn how to use our app to the fullness of its functionality. We are convinced that this will accelerate the growth of the streaming community worldwide

Responsibilities:

- Daily supporting internal customers all over the world, handling questions and complaints
- Providing appropriate solutions and alternatives within the time limits
-Providing prompt and accurate feedback to customers
-Collaborating with other teams in order to drive continuous improvement of internal and external processes
- Redirecting problems to an appropriate resource
- Stay current with system information, changes, and updates

Requirements:

- 1+ years of experience customer service in a help desk, service desk, technical support
- Experience providing remote support for client, server, and web-based applications
- Ability to maintain a high level of confidentiality
- Excellent written and verbal communication skills
- Ability to manage multiple tasks simultaneously while maintaining strict attention to detail
- Gamer
- Upper-Intermediate level of English

What's in it for you:

- A challenging function, with a lot of responsibility in a unique business environment
- Work with the latest technologies
- State of the art, cool, centrally located office with excellent atmosphere and superior working conditions
- Competitive salary
- Vacation 20 calendar days
- Kitchen with healthy snacks, coffee, fruit days
- Corporate events
- Free car parking / bicycle parking / Free gym
- Bus shuttle to subway stations
- Flexible work schedule
- Relocation assistance for nonlocal candidates