Position: (Senior) Technical Onboarding / Customer Success Manager
Company: HRForecast
Experience required: 2y
Category: Other
English level: upper
Published: 2020-11-01T00:00:00+02:00

Your tasks:
- Responsible for setting up and leading a customer onboarding team
- Responsible for customer onboarding for our apps smartPeople and smartPlan
- Configure our apps according to clients needs 
- Optimize existing onboarding processes for the clients
- Full responsibility for internal quality management to ensure customer satisfaction
- Participation in the creation of training materials, e.g. help center articles or explanatory videos
- Participation in fine-tuning our applications based on client feedback and needs

Your profile:
-  Experience in B2B software environment
- Software affinity
- Business acumen
- Capable of managing different stakeholders
- Excellent communication and written skills in English
- Excellent organizational skills
- German is a plus
- Understanding of HR domain is a plus

We offer
- Opportunity to work on long-term innovative projects in one of the fastest-growing tech start-ups in Germany
- 20 days of vacation
- Day-offs on Ukrainian holidays
- Office in the center location (Kontraktova square) 
- Flexible working hours and home office / remote working possibility