Position: Level 1 Support engineer (Night shifts)
Company: Avenga
Experience required: 1y
Category: Support
English level: upper
Published: 2022-06-01T00:00:00+03:00

At the moment, we are looking for engineers for the project which consists of Symbiont Tec Suit, a data analyzer and an app that provides an overview of the body’s data relevant to training. The project is a combination of electrical stimulation therapy with electrical muscle stimulation with real-time measurements. It also evaluates and coaches (by means of EMS device) plus there’s an app that supports users in all aspects of training. 

**What you bring along:**
-1+ years of experience in a job in the IT (or related to IT) market;
-Good understanding of computer systems;
-Ability to diagnose and resolve basic technical issues;
-Excellent communication skills;
-Customer-oriented and cool-tempered;
-English – Upper-Intermediate or higher.

**This is your mission:**
-Serve as the first point of contact for customers seeking technical assistance -over email;
- Perform remote troubleshooting through diagnostic techniques;
- Determine the best solution based on the issue and details provided by customers;
- Walk the customer through the problem-solving process;
- Direct unresolved issues to the next level of support personnel;
- Follow-up and update customer status and information;
- Pass on any feedback or suggestions by customers to the appropriate internal team;
- Identify and suggest possible improvements on procedures.

**Nice to have:**
- Background knowledge of AWS (EKS);
- Basic understanding of Kubernetes (restarting deployment/pods);
- Basic monitoring skills (Grafana).

**Your benefits:**
- Flexible remote policy;
- Reimbursement of education and certification;
- Medical insurance and sports services compensation;
- Paid out of reach, sick days and public holidays;
- Language school on site; 
- Accounting and legal support.