Position: Client Communication Officer
Company: Humans&Robots
Experience required: 1y
Category: Other
English level: fluent
Published: 2021-09-01T00:00:00+03:00

**Client Communication Officer**

New York based startup Humans&Robots is looking for a Client Communication Officer to join their team. A  person who is ready to take on responsibility for the communication processes within the company with Digital Assistants and  between US & Western Europe-based clients.
As one of the tasks, the Client Communication Manager will communicate the received information on clients’ work to the Digital Assistants to ensure the most effective and efficient workflow. In our company we care both for our employees and clients, thus we try to arrange work in a way where it benefits both parties. With the growth and exceeding development of the company, we are looking for ambitious, goal oriented, open-minded people to join our team as Client Communication Manager. 


Here you can learn more about the responsibilities for the vacant job position:
- Managing the task distribution between the team of Digital Assistants
- Conducting the proofreading, monitoring and approval of Digital Assistants’ steps of communication with the client 
- Making sure to provide clients with the best service and communication experience 
- Monitoring different steps of the work process to ensure that the task completion runs smoothly 
- Organizing the collaborations within the team of Digital Assistants to maximize the quality of the job 
- Assisting Digital Assistant with all of the complications they might encounter during the work process
- Create and manage communication and marketing strategies for new services of the company
- Responding to any concerns or complaints the clients might have

The characteristics required for the position:
- English Proficiency
- Excellent verbal and written communication skills
- Excellent knowledge of proper research 
- Exceptional editing skills
- Good attention to details
- Task-oriented person with good problem-solving skills
- Good use of delegation and decision-making skills 
- Strong knowledge of communication practices and techniques
- Strong leadership skills
- 1+ years as a Communication Manager experience is a plus

As a company we offer:
- Remote job
- Flexible working hours 
- Supporting and understanding management team 
- Collaborative teammates
- Respectful and friendly communication within the team 
- Timely and competitive salary