Position: E-Commerce Support Specialist
Company: OutstaffYourTeam
Experience required: 1y
Category: Support
English level: fluent
Published: 2022-06-01T00:00:00+03:00

**Product:** iPaaS solution with a strong focus on e-Commerce integrations to help businesses automate sales, marketing, and fulfillment.

**Progressive team:** the company has almost 40 employees, so you will find yourself in a warm, friendly atmosphere. Your mentor will help you join the team and become one of the enthusiasts.

**Together We Will:**
- Be the first contact point for many customers, setting the foundation for long-term relationships;
- Communicate with customers across multiple platforms (Help Desk, email, social media);
- Attract new clients and create automated workflows based on their requirements;
- Troubleshoot customer issues or escalate them to the rest of the team;
- Face the daily challenges related to the Support Agent position.

**What We Will Need:**
- Excellent written and verbal English skills;
- Excellent communication and listening skills;
- E-commerce background (e-commerce, ERP or CRM systems);
- Interest and adaptability to new technologies;
- Ability to troubleshoot;
- Multi tasking;
- Self dependence.

**Would Be a Plus:**
- Any experience in selling on Amazon or eBay;
- Experience with e-commerce products and tools like Bigcommerce, Shopify, ShipStation, Alloy, Paragon;
- Skills with HTML, CSS;
- Ability to read through a JSON or XML file.

**We Offer:**
- Lots of interesting work with the Integration Platform-as-a-Service;
- Compensation in USD;
- Monday to Friday selectable schedule (two shifts: 9:00-17:00 CET and 16:00-00:00 CET);
- International team;
- EU based product company;
- Fully remote.