Position: Senior Account  Manager ( Lead )
Company: YozmaTech
Experience required: 3y
Category: Other
English level: upper
Published: 2023-06-01T00:00:00+03:00

This full-time position is based in Poland preferred in Krakow or Warsaw. You will report directly to the CEO/COO of the company and be responsible for building and maintaining our strong, unique CSM team.
Building successful customer relationships rest largely on how well the Account Manager can communicate. Every customer faces unique challenges in their journey and it's important for them to feel heard. A good Account Manager will both know how to listen to understand their problems and then communicate effective solutions, driving a new business opportunities. 

Responsibilities:
Take full ownership of all large relationships, including being the project manager for all issues that arise, building relationships with stakeholders, and renewing existing contracts.
Ongoing expand your book of business according to company KPI’s and proactively identify opportunities to expand existing contracts with your book of business.
Partner with other teams at Yozma to surface customer feedback and ensure client satisfaction.
Create and implement internal growth plans for our customers to set expectations and monitor success.
Develop a long-term strategic plan for VIP account management at Yozama as we plan for long-term expansion.
Assist new customers joining Yozam and using our services.
Protect existing revenue streams, identify opportunities and risks
Organize and manage the daily activities in the new office: anything from office maintenance, running errands, ordering equipment, coordinating special events, and most importantly socialize within the office

Requirements:
5+ years of experience in a client-facing role, working with enterprise/vip accounts.
Manage, lead and mentor at least 3 people of CS in the past.
Superb writing and communication skills.
Tech-savvy with strong analytical and technical skills.
Problem-solver, resourceful, and independent.
Manage a portfolio of accounts with a focus on renewals and upsells conversations
Execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
IT services companies background and/or experience working in a fast-growth B2B SaaS setting.
Technical knowledge and key buzz words of Hi-tech understanding development life cycle, methodologic such as Agile , Scram etc…
Comfortable as an independent contributor in a team setting
Excellent people skills - this job requires building and maintaining working relationships with global employees.
Knowledge of working with Jira , Monday or any other application is must
Ukrainian speaker – MUST
English speaker - MUST.
We embrace our core values in everything that we do:
Think BIG. We are ambitious, proactive, and we love challenging the status quo.
We live by truth. We uphold the highest standards of accuracy and accountability.
On Your Side. We are on this journey together and want to collaborate and empower each other to succeed.
Committed. Committed to execution. Committed to delivery. Committed to excellence.