Position: Support Engineer (L1/L2)(French/Germany)
Company: Nakivo
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-10-01T00:00:00+03:00

**Responsibilities:**
Must be able to clearly communicate via phone, email and instant messaging with end users and technicians.
Record, maintain and update issues in the Incident Management system.
Keep customers informed of the status of their requests.
Resolution of level one issues - Following knowledge base articles and procedures.
Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
Escalate incidents to level2/level3 support.
Identify recurring issues.
One week - four consecutive day shifts of 8 hours at the office from 9AM till 6PM;
Following week - four consecutive night shifts of 8 hours at the office from 5PM till 2AM;
Two of four working days per week should always be weekend days either day shift (from 9 AM till 6 PM) or night shift (from 5 PM till 2 AM

**Requirements:**
English - Advanced.
Understanding of the basics of Microsoft Server OS
Must be customer and detail oriented.
Available for multiple shifts, including afternoons and/or overnights. work on weekends

**Desired Qualifications:**
VMware knowledge.
1+ Years of technical support or IT desk-side support.

**We offer:**
Interesting tasks.
Competitive salary.
Professional growth in a friendly team.
Flexible working hours.
Health insurance, perks.