Position: Community manager
Company: Primex Finance
Experience required: 2y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

Hey there!

We are Primex Labs, a team of committed professionals with a passion for helping businesses leverage the power of decentralization, web3, artificial intelligence, and other groundbreaking technologies.

Our diverse skill set spans technology, finance, marketing, and more, enabling us to create efficient and reliable products. As our product portfolio expands, so does our team. We're currently seeking an exceptional community manager with talent, determination, and a genuine passion for the role. We're looking for someone who thrives in a communication-centric environment and finds great satisfaction in assisting others.

Requirements
2+ years of experience as a community manager or customer support engineer.
Proficient in writing with literacy, clarity, simplicity, and empathy.
Proactive, attentive, and responsible.
Fast learner with good problem-solving and analytical skills.
Enjoys helping people, responding respectfully to questions, and resolving issues.
English language skills at an upper-intermediate level or higher.

Nice-to-haves:
A basic understanding of blockchain and DeFi.
Ability and experience in content writing.
Experience with marketing automation tools.
Team management experience.

Responsibilities:
Create and manage the processes for effective interaction with a community and potential users.
Steer and guide discussions related to our product across various online platforms, including Telegram, Quora, Reddit, Twitter, Discord, and more.
Analyze issues that users may face and provide actionable recommendations to solve their problems using the product.
Design, configure, and continually optimize the community’s digital experience.
Manage difficult situations within the community to neutralize any negativity and, whenever possible, improve the sentiment of communication.
Write content for a variety of platforms.
Cooperate with the marketing team to ensure consistency in brand tone of voice and messaging.
Constantly improve yourself by keeping up to date with the latest technologies and trends.
Develop and manage the product’s community incentive programs.
Find new applications and incorporate them into our processes to improve and accelerate marketing automation processes.   

In return, we offer:
 Remote and flexible work hours
 Paid time off
 Eight days sick leave
 Monthly income above the market average
 Regular performance reviews
 Accounting and legal support in Ukraine

Growth and development
 Professional development with training, coaching, and regular feedback.
 Professional event compensation.
Team of skilled professionals that share knowledge and support each other.