Position: Middle Sustain Engineer/ L2 support
Company: Exadel
Experience required: 1y
Category: Other
English level: intermediate
Published: 2020-08-01T00:00:00+03:00

**About the Customer and Project:**
You will work with an international management consulting firm that focuses on banking and financial services. The company is headquartered in New York City with 60+ offices in the Americas, Europe, Asia Pacific and the Middle East and employs over 4,500 professionals!

You will work with an amazing group of people in a highly collaborative environment, you will learn from and share with colleagues who help one another, and you will be infused in a unique culture that is transparent, empowering, and fun.
This team is different. We think it's a pretty awesome team. It was built by people like you, for people like you, and we want to hear from you!
The Project provides stores with statistics about goods sold. Which in turn helps stores to arrange goods more efficiently. 

Project team: Product Manager & Tech Lead, Senior Data Engineer, Senior Data Engineer, Sustaining, Engineer, Sustaining.

**Our proposition is simple:**
You will work with people as passionate and awesome as yourself - there is a "no jerks" policy;
You will get a variety of tech, industries, projects, and clients;
You will deliver work that has real impact in how clients of the Customer do business;
You will choose the work-life balance that is right for you;
We will help you grow your career while remaining hands-on and technical;
You will work in smaller, more agile, flatter teams than is the norm elsewhere;
We offer competitive compensation and benefits.

**What will you do:**
Provide customer support and technical issue resolution via internal case management system;
Identify and resolve problems in a timely manner;
Provide first line support to common simple problems;
Report on the status of requests and projects to management;
Track and link all existing/known issues;
Provide solutions or guide customer to existing solution threads;
Test and reproduce problems reported by users.

**Skills & Requirements**
We don't look for specific technologies in your resume. Instead, a good candidate will have:
Experience with several programming languages, different programming paradigms, and operating systems;
A passion for technology. Open source contributions are great to see but not required;
Experience in all stages of the project life-cycle;
Initiative and the ability to drive things forward independently;
Commitment to delivering value and helping clients succeed.
 
**Nice to have:**
The technologies below are optional; you don't need experience with any of them to apply. But this list gives you a taste of some of the tech and tooling we have used in recent projects:
Web, mobile (iOS and Android), pure back-end, or database development;
Any modern JavaScript front-end framework: Vue.js, Angular, React, Knockout, etc.;
Server-side JavaScript tools: Node, Express, NPM, Yarn;
Python;
Airflow;
MS SQL Server, PostgreSQL, MongoDB;
DevOps tools: Docker, Rancher, Jenkins, Chef.

**Benefits:**
Official and timely pay;
Social perks;
Sick pay, vacations;
Flexible work schedule;
Friendly environment;
Medical insurance.