Position: Support Manager
Company: Hacken
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-12-01T00:00:00+02:00

**Why join us:** we are a rapidly developing company in an innovative sphere. As the blockchain cyber market is growing rapidly, we have a strong intention to take its significant share during the next 3 years. 

**About the role:** We are looking for an effective Support Manager who will take communication with our Telegram subscribers to the next level. Our ideal candidate is emphatic, responsible and self-organized. They are interested in blockchain/crypto and excited to work in a high-paced environment.

**What We Expect From You:**
- 1+ year of experience in Customer Support or similar position
- Impeccable written English
- Strong organisational skills
- Understanding of crypto sphere

**What You’ll Do:**
- Handle communications with users in several Telegram chats regarding any difficulties with our website, mobile app or blockchain transactions
- Be a bridge between our subscribers with tech. questions and the development team
- Chats only, no outbound messages, no sales

**What’s in it for you:**
- Opportunity to influence and feel your impact inside the company;
- Great opportunities for personal and career growth;
- Technical growth in fintech sphere;
- Knowledge boost in blockchain;
- Challenging goals;
- Minimum bureaucracy, maximum independence;
- Budget for conferences, seminars and training that will help you grow as a professional;
- Flexible working hours;
- Office/remote work;
- Medical insurance, paid vacation and sick leaves.