Position: Lead L1 Support Engineer
Company: Luxoft
Experience required: 3y
Category: Support
English level: upper
Published: 2022-06-01T00:00:00+03:00

Yet the regular support engineer responsibilities apply too:
- Receive calls/emails from end users with trading related issues and solve them in accordance with SLA
- Ensure response time is within the SLA
- Apply known solutions, attempt solving unknown cases
- Document known solutions
- Automate the job where necessary
- Classify and route the tickets requiring L2/L3 involvement
Mandatory Skills Description:
- 3+ years of experience in Support
- Investment Banking / Trading Support background
- Hands on experience with AWS
- Basic understanding of Linux OS
- Basic Python for automation
- Familiarity with Atlassian stack
- Professional ethics
- Clear communication in English
Nice-to-Have Skills:
- SQL
- other programming languages