Position: Business Analyst/D365 CRM consultant
Company: Infopulse
Experience required: 3y
Category: Business Analyst
English level: upper
Published: 2021-02-01T00:00:00+02:00

Qualifications:
•             Minimum 3 years of work experience as a Business Analyst
•             Deep knowledge of D365: sales, security model, marketing and service processes and customer service
•             Experience with D365 configuration and customization, including UCI app, custom controls and virtual entity
•             Bachelor’s degree in computer science or other related fields
•             Intermediate+ level of spoken and written English
•             Strong analytical, problem solving, planning and leadership skills
•             Proactive mindset and strong communication skills
•             Knowledge of BPMN diagrams
•             Ability to effectively conduct technical discussions
•             Understanding of basic software architecture principals
•             Experience with the description of interfaces and interaction between system components
•             Experience of running tasks with Azure DevOps
•             Experience with BRMS InRule and DocumentsCorePack will be an advantage 
Areas of Responsibility:
•             Collect, analyze and clarify  business requirements
•             Develop user stories descriptions: main process, developers’ tasks and acceptance criteria 
•             Present requirements in a clear and precise form
•             Continuously review and improve business process
•             Organize and manage workshops between business and technical groups
•             Prepare project status presentations
•             Create and support the product backlog communication with stakeholders
•             Prepare acceptance use cases
•             Prepare project-related documents
•             Conduct gap analysis of implemented system functionality
•             Assist in issue resolution
Microsoft Certifications will be an advantage:
•             Dynamics 365 Fundamentals
•             Dynamics 365 Sales Functional Consultant Associate
•             Microsoft Dynamics 365 Sales
•             Microsoft Power Platform + Dynamics 365 Core
•             Dynamics 365 Customer Service Functional Consultant Associate
•             Microsoft Dynamics 365 Customer Service