Position: Junior Technical Support Specialist
Company: ELVTR
Experience required: 1y
Category: Support
English level: upper
Published: 2023-05-01T00:00:00+03:00

**ELVTR** is a leading online education company that offers live online courses taught by top executives from world-renowned companies. Our mission is to provide elite-level education to our students and position our brand as a premium provider in the market. We are passionate about empowering professionals to learn from the best and accelerate their career growth.

ELVTR is headquartered in the US (Irvine, CA) and is part of the Laba Group, a global online education company founded in Ukraine 8 years ago.

**Position Overview:**
We are currently seeking a **Junior Tech Admin** to join our team and provide technical support to our internal teams, including course production, sales, and marketing. This is an excellent opportunity for someone who is enthusiastic about technology, customer service, and education.

This is a full-time remote position for candidates located anywhere in Ukraine.

**Responsibilities:**
Provide technical support to internal teams, troubleshooting and resolving hardware, software, and connectivity issues.
Assist in the setup and maintenance of course production tools, software, and platforms.
Maintain documentation and knowledge base for tech support processes and procedures.
Train and onboard new team members on company technology and systems.
Monitor and maintain IT assets and inventory, ensuring timely updates and repairs.
Liaise with external vendors and service providers as needed.
Create automation workflows using tools such as Zapier to streamline processes and enhance team productivity.
Build and maintain custom reports to support data-driven decision-making across the organization.
Continuously research and implement new technologies and solutions to improve team efficiency and productivity.

**Requirements**

2+ years of experience in a technical support role, preferably within an online education or technology company.
Upper-intermediate English and strong communication skills, with a customer service mindset.
Strong knowledge of computer hardware, software, and networking technologies.
Familiarity with CRM systems (Hubspot), virtual phone systems, and automation workflow tools such as Zapier.
Excellent problem-solving skills and ability to troubleshoot complex technical issues.
Ability to work independently and as part of a team in a fast-paced environment.
Availability to provide support outside of standard business hours if needed.
A passion for technology and education.

**Benefits**

Competitive salary and benefits package
Access to ELVTR's and Laba’s courses for personal and professional development
Opportunity to work remotely with a flexible schedule
The chance to make a meaningful impact on the lives of our students by helping to create world-class educational content
A collaborative work environment with a team of passionate, like-minded professionals


Interested candidates should submit their resume and a brief cover letter outlining their qualifications and interest in the position. Please also include any relevant certifications or training completed in the field of IT support. Due to the high volume of applications, we will only be able to respond to candidates whom we are interested in moving forward with. We appreciate your understanding and look forward to reviewing your application.

ELVTR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.