Position: Customer Success Manager
Company: SE Ranking
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-08-01T00:00:00+03:00

**Requirements:**

Experience in Customer Support/Success , SaaS experience is a benefit.
English - Advanced level, perfect written and spoken language
diverse and firm practical knowledge of conversational English (Other languages are highly appreciated)
Perfect communication skills
The ability to get on customer's good side

**Will be a plus**

Experience with Hubspot or other CRM systems, Jira will be a plus
Sales skills are highly favored

**What we offer:**

20 days of vacation
Flexible work schedule
Full coverage of all PE tax expenses
Full compensation of expenses on medical insurance
50% reimbursement of conference tickets and educational courses
Compensation for individual English courses
Fun corporate events and team building events
A top-notch product that is easy to market
Opportunity to take part in the product decision-making process
Work with a well-motivated fast-and-furious team
Supportive environment of marketing professionals that value quality above quantity

**Responsibilities:**

Responsible for ensuring great customer experience (channels - online chat, ticket system, mail, phone).
Onboarding new customers and hosting live demonstration of the service.
Collect and prioritize customers' feedback.
Set tasks in JIRA for our developers according to the feedback.
Help our team continue delivering new features based on the collected feedback.