Position: Technical Support Specialist
Company: 1GameHub
Experience required: 1y
Category: Support
English level: upper
Published: 2022-04-01T00:00:00+03:00

Our super diverse team included teammates from Lithuania, Slovenia, Malta, Bulgaria, Ukraine, Russia, and Kyrgyzstan. English is the main language at our workplace, therefore, a good level of English is a must.

We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic. If you are a people person who loves the rewarding challenge of building a brand, we want to hear from you.

**Duties and Responsibilities** :

- Manual testing of web games, which are coming to release.
- Bug reporting to game providers.
- Work process with currencies: accept the requests from clients, where the client asks the QA team to enable the currency for determining game category.
- Enabling clients to our platform. Creating client-game provider integrations.
- Resolving interrupted payments/transactions in games.
- Resolving the issues with the launch of the game.
- Providing the information about games to the client. 

**Requirements** :

- Work experience in software technical support would be an asset 
- General understanding of client-server architecture
- Knowledge of software methodologies, tools, and processes
- Experience with performance and/or security testing is a plus
- Degree in Computer Science, Engineering or a related subject

**We offer** :

- Long-term and responsible job;
- Friendly and positive work environment;
- On-the-Job training, learning, and development;
- Excellent opportunities for career growth;
- Exciting Tier1 global project in the gambling industry;
- Flexible work schedule.

**Remuneration** :

- Competitive salary
- Prospect of financial growth

**To apply** :

1. Please make sure to send us your latest CV
2. Please explain to us your level of spoken/written English and Russian. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
3. Please let us know about your working hours schedule and the time zone.
4. Please provide us with more details about your Technical Support experience.
5. Please let us know your Monthly salary expectations for a full-time job (40 hours per week).