Position: Junior Support Engineer
Company: CustomerTimes Corp.
Experience required: 1y
Category: Support
English level: upper
Published: 2020-07-01T00:00:00+03:00

Job Responsibilities:

- Conducting intermediate Salesforce Admin functions
- Actively participate in Level 2/ Level 3 support, including incident resolution and ticketing system updates
- Implementation of service requests and minor improvements
- Perform troubleshooting and monitoring activities, conduct root-cause analysis of Production issues
- Proactively work with cross-functional teams to resolve incidents in comply with SLAs

Requirements:

- Minimum 6+ months of experience as a Salesforce.com administrator or CRM
- General understanding of the platform, with the ability to create custom objects, custom fields, custom labels and custom settings,
create of workflow rules, email alerts, field updates, and other content of low-intermediate complexity
- Experience with pharma/retail/CPG processes will be an advantage
- Analytical thinker with problem-solving skills
- Demonstrated ability to switch between different types of projects, meet deadlines, handle and prioritize simultaneous requests;
- Excellent customer service skills required
- English: Upper Intermediate (participation in on-call rotation, business corresponding required)
- Additional languages will be an advantage

We offer:

- Competitive compensation depending on experience and skills;
- Social package — medical insurance;
- English courses;
- Massage in the office;
- Professional and career growth;
- Financial Stability;
- Friendly team and pleasant working atmosphere;
- Convenient office location in the center.