Position: Tech Support Engineer (L2-L3)
Company: SupportYourApp
Experience required: 3y
Category: Support
English level: fluent
Published: 2021-03-01T00:00:00+02:00

**What you will do:**
- Support customers (email, phone, webcasts), guiding customers and Sales Engineers in product installation, operations and troubleshooting
- Maintain and update the knowledge base, participating in the buildup of the support organization
- Introduce support methodologies and tools and more
 
**What you need:**
-  3+ years previous experience in a similar position
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Excellent written and verbal communication skills in English (B2, C1+) as you will communicate with customers worldwide
- Operating well under-pressure, multi-tasking

**Would be a plus:**
- Experience in Linux script languages (PERL, shell) 

**What you get:**
- Competitive compensation in USD
- Office or remote
- Fixed schedule (no nights)
- Great hardware 
- Financial and professional growth
- Paid intensive training and trial period
- Great management with no bureaucracy
- SupportYourApp Medical Policy
- Occasional business trips.