Position: Implementation Specialist
Company: MindHunt
Experience required: 3y
Category: Other
English level: upper
Published: 2022-12-01T00:00:00+02:00

Danish software & hardware development company which builds solutions for hearing care clinics

ABOUT PROJECT
Sophisticated enterprise solutions for audiology clinic chains

RESPONSIBILITIES
Implementation Specialist will be part of company’s Professional Service team, who provides implementation, interfaces and data conversions to the customers and interface tickets. It is “home” for all customer projects.  
- Deliver high quality interface solutions to customers, partners and super users according to customer expectations
- Analyze customer requirements to make sure they are documented and pushed through the organization for implementation
- Work with customer and document technical requirements and change management of customer features
- Work together with the customer to configure and test the interfaces according to outline solutions. 
- Work and plan with customers to test their integrations 
- Assist with second line support to customers and partners including support in resolving interface issue. 
- Get feedback from customers regarding implementations
- Assist customer input within a support system according to Auditdata’s service procedures
- Document solutions, maintain and assist in expanding the product knowledgebase along with troubleshooter, user guides and training materials

REQUIREMENTS
- 5+ years’ experience in Professional Services, handling implementation projects
- 3+ years’ experience with interfaces and integration
- HL7 interfaces (Rhapsody)
- API integrations (REST API)
- Windows based communications technologies e.g. ODBC, *NET etc. 
- Experience in data migration: (Ability to extract data from external sources (SQL server, non MS SQL databases, Excel, 3rd party software, other; Ability to map, cleanse and convert data into predefined import templates; Ability to check and verify data imports against expected results)
- Have to live within EU/UK
- Solid insight into the systems that are typically used in audiology clinics and is preferably a great communicator with a technical background 
- Strong customer orientation, willingness to assist and solve customer issues
- Result oriented and “can do” attitude
- Strong coordination and communication skills in English.
- Able to work independently and as part of a team
- Be self-running and take ownership/responsibility for the assigned tasks
- Ability to multi-task with strong skills in prioritization, time and expectation management, ability to work under time pressure and meeting deadlines


WHY IS THIS PROFESSIONAL OPPORTUNITY AN EXCELLENT CAREER STEP FOR YOU?
- Long-term, secure engagement in the stable PRODUCT company
- Scandinavian management style and culture
- Great company values and ethics
- Full cycle SW/HW product development according to high business standards
- Professional development (incl. related certifications)
- Educational opportunities (paid trainings & courses)
- Friendly family-like, “hygge” atmosphere:) with regular social activities & team-buildings
- Competitive salary package
- Annual paid vacation to support healthy work/life balance
- Opportunity to work remotely