Position: Delivery Manager
Company: Merge Development
Experience required: 3y
Category: Other
English level: upper
Published: 2022-06-01T00:00:00+03:00

**Responsibilities **

**Proposal stage:**
    - Gets details about the project from the Sales Manager
    - ETA Sign-off
    - Cover answers for clients about the development
    - Manage proposal fixes

**Kick-off stage:**
    - Defying the production team (from Design and Development departments)
    - On-board the team to the project
    - Active listening on the call and figuring out priorities and next production steps
    - Managing follow-up messages and materials from both sides
    - Managing recurring meetings setup for Design (by Design Lead) and Development (by Delivery Manager) departments or both (by Delivery Manager)

**Discovery phase**
    - Attend meetings/workshops
    - Creation risk plan
    - Managing the roadmap update due to the Discovery phase deliverables

** Production stage:**
    - Build and manage project Roadmap for production team (deadlines, manage ETA)
    - Task Management for large projects in Jira or similar software (setup, update)
    - Cover all client’s expectations by controlling the quality of deliverables
    - Manage stakeholder’s reviews (prepare demo agenda and materials, facilitate the meeting, gather feedback from stakeholders, write meeting notes and follow-up, and provide the report of completed work to the client). Facilitation sprint planning meetings
    - Tasks/Bugs prioritization for Development
    - Filling inner reporting (workload + traffic light)
    - Working with risks

**Customer success:**
    - Control budget, approve invoices
    - Create a monthly summary of completed work with the invoice
    - Solve misunderstandings and other conflict situations that might occur during the working process with the client
    - Constant communication with the client so every party involved understands how the project is doing

**Building strong relationship with the client**
    - communicate with client on the calls with webcam at least 1 time per week
    - write contact report and regular reports
    - inform client about the status / problems / issues on the project
    - advice client
    - tell client about competitors / insights
    - ask client about life / work
    - inform client about team / client success

**Requirements **
-Experience in a similar role for 3+ years;
-At least Upper-Intermediate English;
-Exceptional customer-facing skills;
-Ability to manage and prioritize tasks efficiently;
-Expertise in people management and leadership;
-Strong organizational skills;
-Solid resource planning and problem-solving skills;
-Readiness to demonstrate a proactive attitude
-Excellent verbal and written communication skills.
 
**Nice to have:**
- code review
- advice the tech stack

**Benefits **
-A $1,000 grant on an educational program of your choice;
-A $200 per quarter for anything which makes you feel healthy;
-Free English classes with a native speaker;
-Performance review once per half-year with salary review;
-20 days of paid vacations and 10 days of sick leaves per year;
-Being able to work from any place in the world;
-Creating alongside thinkers and innovators;
-Helping create awesome products;
-Having an honest and open dialogue with co-workers and team leads.