Position: L2 Support Engineer
Company: Ardas
Experience required: 1y
Category: DevOps
English level: intermediate
Published: 2021-02-01T00:00:00+02:00

L2 Support Engineer should be able to diagnose problems in the service, be able to answer technical requests from customers which cannot be processed by L1 support team.

Roles and responsibilities
- Communicate with customer support
- Incidents recording and dissemination
- Proactive services monitoring
- Help clients with integrations configuration, especially in email related DNS configuration troubleshooting
- Basic Linux administration, delivery monitoring and troubleshooting
- Provide necessary logs to sysadmins and devs & all required support to diagnose a reported problem

Skills and knowledge
- Excellent communication skills
- Analytical and problem solving skills
- Email administration
- DNS configuration
- At least pre-intermediate level of English.

Additional to our usual proposal
- Paid overtimes
- Paid trainings
- 100% paid English lessons (100% instead of 50% for other positions)