Position: Support Team Lead
Company: AnyTeam
Experience required: 2y
Category: Support
English level: upper
Published: 2022-02-01T00:00:00+02:00

**Your skills:**
- Work experience in FinTech (at least 1 year)
- Experience in support (at least 2 years)
- Mentoring experience, with the construction and implementation of work processes
- Analytical mindset
- Skilled in finding optimization solutions for internal processes organization
- Competent written and oral speech (Russian and English)
- English level: B2 and higher

**Would be a plus:**
- Management experience (teams of 4+ people)
- Experience in setting up support helpdesk soft (such as ZenDesk, FreshDesk or similar)
- Crypto trading/investments
- Degree in finance 

**What you'll do:**
• Deep understanding and thorough knowledge of the company's products 
• Team work organization assistance 
• Monthly team scheduling 
• Performance quality control
• Assistance in regular feedback on the performance of department employees
• Development of internal knowledge base and regular data-actualization (Confluence), composing processes description with subsequent presentation to the team
• Development and updating of external knowledge bases for users (F.A.Q.s)
• Assistance in the development and organization of internal work processes, including technical modernization
• Creation and implementation of a development plan for the support department, including personal plans for each employee 
• Handling increased complexity cases (resolving conflict situations, controversial issues, etc.)
• Operational tasks for projects’ maintenance

**What’s in it for you?**
🏥 Medical insurance
🤓 Paid courses, conferences, training sessions, workshops etc.
💂 English classes
💪 Sport compensation

🧗‍♂️ Motivated and goal-oriented team
🧑‍💻 Direct impact on the development of the product
💻 Corporate laptops

**What are the interview steps?**
Step 1. HR interview.
Step 2. Technical interview. 

**Have questions?**
Feel free to contact me:)