Position: Customer Support Representative — English
Company: Digitalex
Experience required: 3y
Category: Support
English level: fluent
Published: 2023-04-01T00:00:00+03:00

Looking for a **tech/customer support representative** to join our team (B2B SaaS product)

**Project** - bit.ly/3AqViTw
Sales automation platform designed for marketers, business owners, and sales teams that allow automating lead generation on LinkedIn

**Here is some of what you will do:**
— Provide timely and strategic customer support via live chat and email in Intercom
— Successfully onboard new users, help set up their accounts, troubleshoot issues, and ensure they are getting the most out of our platform.
— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.
— And everything else that goes along with providing outstanding customer service


**Mandatory requirements:**
*Advanced English (Written)
*3+ years in customer support
*Basic knowledge of ticketing systems (e.g. Intercom, Zendesk, JIRA, Salesforce, etc)
*Previous experience within a SaaS business environment would be perfect
*Strong organizational skills and ability to follow up and track multiple issues/projects
*Perfect communication, written, and interpersonal skills
*Readiness to cover 8-hour shifts, 14 00-22 00 UA time. Weekend coverage is highly appreciated;


**Here is what we offer:**
— 100% remote position
— Competitive salary
— Paid vacation of 24 days per year
— Amazing time working with great people on a superb project


**Hiring process:**
✅Call with Recruiter — ✅Test task — ✅Interview with Head of Support — ✅Offer