Position: Implementation Engineer
Company: Freelance
Experience required: 2y
Category: Support
English level: fluent
Published: 2022-04-01T00:00:00+03:00

ClassTag is a high-growth Edtech start-up, with a core team in New York and Ukraine, and contributors globally. Backed by top VCs and growing at 5x annual rate, reaching 5MM+ parents and teachers across 25,000 US schools.

**Position Summary**
In this role, you help schools and school districts to set up their institutions quickly and reliably on the ClassTag Connect platform. You draw from your expertise in Student Information Systems and rostering services such as Clever and ClassLink to help them configure their rosters, configure their preferences and ensure that they are ready to go.

This role will have the task of efficiently moving our newest clients through their technical setup and will help us improve our implementation experience for future clients.  On a typical day, you can expect to virtually meet with clients to guide them through processes such as setting up their roster sync, managing their guardians or exporting their data. You will document training/help pages and create detailed bug reports for escalation.

**Responsibilities**
Guide district tech support teams through SIS integration, platform configuration, and other data-related requests.
Reach out to and respond to customer questions over phone, email and virtual meetings. 
Provide second-level support for integration/technical items to the product and engineering teams
Help the SIS product managers improve the implementation processes by consistently documenting what works, what doesn’t, what’s new, etc.
Possess a comprehensive understanding of the ClassTag solution in order to serve as a subject matter expert (SME) and consultant. 
Maintain strong working relationships with other ClassTag teams including technical support, customer success, and product management to support customers’ technical needs.

**Key Skills**
**Knowledge of a variety of Student Information Systems such as Powerschool, Tyler Tech, Infinite Campus, Skyward, Aeries, and others**
Understanding and application of data mapping from existing client structure to proposed application structures 
Previous work with schools and school districts preferred
Ability to effectively communicate technical information to non-technical individuals in a way that generates both trust and confidence.
Ability to successfully manage multiple concurrent tasks/projects, jump from task to task even when they’re relatively unrelated, and meet deadlines
Ability to anticipate difficult situations and proactively plan appropriate actions

**Requirements**
Availability during the US workday for client meetings
**English Fluency in speech and writing**
At least 2 years of experience working with customers on technical implementations
Ability to manipulate data in Excel
SQL knowledge, preferred
**Overlap with EST time zone is a must! **

**Interview Process: **
1) HR Interview 
2) Introduction interview
3) Assessment
4) Final Interview