Position: L2 support engineer
Company: SMPL
Experience required: 2y
Category: Support
English level: upper
Published: 2022-11-01T00:00:00+02:00

Оne of the largest airline ticket wholesalers in the world. Around 1200 people from 28 nations work for us at more than 40 locations around the globe. ur databases contain 55 million air fares. We offer our customers competent and friendly service around the clock, 365 days a year.

We are currently looking for a** L2 support engineer** to join our team in Ukraine. As a support engineer, you will have direct communication with L1 support team (located in Germany) and will liaise closely with internal Dev teams to reproduce and resolve issues. 

**Responsibilities **
∙Maintenance of microservice architecture solutions with external / internal API integrations and web services  
∙Analyze the issues in prod and UAT environments at different data layers based on requests from L1 support and 
delivery teams.  
∙Define the root cause using deep logs analysis, testing bugs, and providing feedback to all involved units 
∙Assist with end-to-end testing and new supplier implementation in close cooperation with PO and delivery manager. 
∙Escalation / collaboration of unresolved issues to internal teams (software developers, product management, delivery 
management) 
∙Quickly respond to bugs, issues, and L1 support requests. Identify, and coordinate with teams that are critical to the 
event’s resolution. 
 
**Requirements **
∙2+ years of relevant experience 
∙Experience in Jira (creation tasks based on issue analysis, providing feedback on assigned tickets, reasonably 
identifying the issue priority, etc.) 
∙Information-gathering and system-digging skills 
∙Knowledge of SOAP/ REST API 
∙Understanding of common file formats: JSON, XML 
∙Experience in cooperation with Agile teams 
∙Ability to work with non-technical and technical staff 
∙University degree in the field of computer science /information systems 
∙English verbal and written communication skills (Upper Intermediate) 
 
**Will be a plus **
∙Knowledge in Travel Industry, Flight content (GDS), NDC content, etc.  
∙Experience working in a product company 
Personal skills 
∙High flexibility. Ability to modify approach as per changing stakeholders, conditions, circumstances, and feedback. 
Quick learning 
∙Motivated and enthusiastic to discover and learn new technologies 
∙Communication skills, empathy (desire and ability to communicate with people) 
∙Self-sufficiency. Ability to accept criticism for continuous improvement