Position: Customer service Manager (Austria)
Company: Apomedical
Experience required: 1y
Category: Support
English level: fluent
Published: 2022-05-01T00:00:00+03:00

We are looking for a German speaker for a “Customer service Manager” to manage the customer support team. 

Responsibilities
Manage a team with 3-4 representative 
Working on CRM and ticket system
Attending to clients queries through various communication channels ( Live chat, incoming phone calls, emails ) 
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Maintains customer records by updating account information.
Prior experience is not a must but a Plus 

Requirements
Fluent German 
High school diploma, general education degree or equivalent
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Benefits: 
Permanent and long term employment. 
Competitive salary and package 
Full Training provided