Position: Customer Support Engineer
Company: Competera
Experience required: 2y
Category: Support
English level: fluent
Published: 2021-01-01T00:00:00+02:00

Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math ‘under the hood’ and for deep expertise in the pricing domain. We are now looking for a **Customer Support Engineer** to change the way we keep our NPS rate high.

**What you will do:**
• Address customer inquiries within defined SLAs
• Troubleshoot any platform malfunctioning with the help of the Engineering team 
• Operate through Jira Service Desk, Intercom, Jenkins
• Educate customers on Competera Pricing Platform operations
• Reimagine the Knowledge Base, and keep it up to date

**Starter-kit needed to join the board:**
• 2+ year of Customer Service experience
• Advanced English (written and spoken) is a must
• Crush on technology and desire to grow in tech support 
• Brilliant communication skills, followed by conflict management experience
• Experience with Jira and Intercom

**Pleasant extras:**
• Experience with Jenkins
• Basic SQL knowledge

**You’re gonna love it, and here’s why:**
• Meaningful work in an agile team ever-open to the experiments
• Fair payout with regular performance-based reviews and stock options plan for top performers
• Freedom to choose between a pet-friendly coworking and a home office
• Working hours that adapt to your biorhythm
• Want to learn? Competera loves that and is eager to cover 60% of your training/courses fee
• Paid vacation & sick leaves (20 business days each) + 15 days off
• Partial medical insurance coverage

**Let’s price the world together!**
https://competera.breezy.hr/p/4775f248c4c801-customer-support-engineer/apply?source=djinni.co