Position: L3 technical support shift engineer
Company: ITxess
Experience required: no_exp
Category: DevOps
English level: upper
Published: 2023-06-01T00:00:00+03:00

Be a part of the PowerManage L3 technical support team and participate in on-call shifts to provide 24/7 support for the PM deployed to production AWS environment integrated. The PM server is integrated with the Connect24 cloud and supports only Neo-PSP and SmartCommunicator panels. 

Responsibilities
Communicate with the L2 technical support team located in the US
Investigate and resolve software issues in production environment
Debug software in a cloud infrastructure
Requirements
Strong experience with Linux systems
Strong troubleshooting skills
Good networking skills
Understanding Databases
Good analytical skills
English level: upper-intermediate. 
Ability to handle Email communication and phone calls in english.
Ability to read technical documentation