Position: Technical Support Agent, TL1 (French)
Company: LULU Software (an Avanquest company)
Experience required: no_exp
Category: Support
English level: intermediate
Published: 2021-11-01T00:00:00+02:00

Primary responsibilities:
- Answer customer calls/chats/emails in a prompt and professional manner;
- Answer basic questions about the service and supported products;
- Perform a standard set of actions to improve computer performance by connecting via remote access programs;
- Correctly escalate tickets to the appropriate team(s) to resolve the issue.

Requirements:
- Excellent communication skills in French, both written and verbal (upper-intermediate or higher) - any additional language will be an advantage;
- Basic knowledge of a PC in Windows environment;
- High degree of empathy, patience, and resourcefulness.

Benefits:
- Motivating compensation: high competitive salary, bonus system, corporate language classes;
- Working with a motivated and talented international team, plus regular team events;
- Working in a modern office in Kharkiv in the center of the city, near metro station University or remote work;
- Flexible shift.

Did we spark your interest? Get in touch and let's talk!