Position: Customer Support Lead
Company: Morpheus One
Experience required: 3y
Category: Support
English level: fluent
Published: 2021-07-01T00:00:00+03:00

**Responsibilities**
Tools: Crisp, Jira, Notion, LogRocket
This role is a 50-50 Individual Contributor - Management. In our startup, all leads/ managers (including our founders) do customer support to learn directly from customers and make important improvements to our product.

- Manage daily operations and set success metrics for our global technical support team (6+ people). Ensure that the team has all the resources that they need, proactively remove roadblocks for them, and help your team to deliver their targets.
- Create new initiatives and updating existing support processes and practices to constantly improve customer experience with our service
- Lead scaling support team effort in onboarding, training and mentoring new hires. Target: 12 people in 4 months.
- Be a self-starter and grow your own skill set within a fast paced environment

**Qualifications**
**Must have**
- Good command of English, both written and spoken
- 3+ years of full-time experience in a customer-related lead role for SaaS products (eg: customer support lead, customer success lead, customer experiencer lead)
- Able to have 3-4 hours overlap with our global support team in GMT+3 and GMT+7 (your ideal schedule: 8 hours between 7am-5pm GMT+0)
- Necessary training on the product will be provided
**Nice to have**
- Experience working for e-commerce SaaS, or tech startups

**Compensation**
- Competitive salary offers based on experience.
- Annual bonuses, paid vacations, and on-going learning opportunities
- Other company-sponsored perks (cash reimbursements)

-  Contact Daisy on Djinni and briefly tell us about:
    - What you are looking for in your next position/ team
    - Your desired salary (if any)

- Only candidates selected for interviews will be contacted.
- Interview process (4 stages, ~2 weeks): Screening → Technical Interview → Live Chat Exercise → Chat with Founder & team → Offer