Position: Technical support manager
Company: Synergy Recruiting Agency
Experience required: 1y
Category: Support
English level: upper
Published: 2021-03-01T00:00:00+02:00

Requirements:
English level — Upper-intermediate or Advanced both verbal and written
Technical education Computer science or other related fields or 1+ years of experience in technical and customer support
Good understanding of web product development: SDLC, HTTP, Internet, RESTful API etc
Understanding how to read and analyze logs
Good communication skills
Should be responsible and be able to solve problems individually

Would be a plus:
Experience with Math/Statistics/Data analysis
Experience with CRM systems
Experience with task trackers
Experience working with Postman, Kibana

Responsibilities:
Support internal business users in their everyday operational issues, using the system etc
Communicate with new external partners and participating in technical integrations with them
Support existing external integrations, troubleshoot APIs integrations
Collect business users feedback and pass it to the team
Monitor system’s activity, reacting to the issues or suspicions
Write manuals
Work closely with the development team
Assisting the QA team in testing on the production

Company's benefits:
Interesting projects, opportunities for professional growth
Competitive salary
Paid sick lists and vacations
Medical insurance
English courses
Flexible work schedule
Work with a professional team
Friendly atmosphere
Corporate events
Cozy office in the city center