Position: Customer Success Manager
Company: DNA325
Experience required: 2y
Category: Marketing
English level: upper
Published: 2021-04-01T00:00:00+03:00

Wincher is looking for a Customer Success Manager with at least upper-intermediate English communication skills. The person should be confident enough to have product tours and negotiate deals with potential customers as well as reaching out to leads for opportunities.

Responsibilities:
-Identify new potential customers and new market opportunities;
-Actively approach customers to help them understand, utilize and succeed in their business by using our services;
-Build and promote strong, long-lasting customer relations;
-Analyze customer needs;
-Upsell to existing customers;
-Customer support;
-Keep our CRM database dated with information on client interactions;
-Identify emerging markets and market shifts, while being fully aware of new products and the competition status.

Requirements:
-At least upper-intermediate english communication skills;
-Experience in B2B sales;
-Experience in customer service;
-Good understanding of digital marketing, interest/background in SEO or internet marketing;
-Knowledge in building an effective client base (lead generation, cold outreach);
-Closing the deals;
-Organized, proactive, and self-driven;
-Ability to push-through the deadlines and routine tasks;
-Service-minded and enjoys communication;
-Strong learning capacity.