Position: Junior/Middle Account Success Manager
Company: Grid Dynamics
Experience required: 2y
Category: Project Manager
English level: upper
Published: 2022-08-01T00:00:00+03:00

The Account Success Manager will work with 5-15 clients depending on team size, managing and coordinating cooperation with approx 30-60 full-time employees.

**Min requirements:**
- 2+ years of experience as DM/Account manager/ PM
- Successful experience of cooperation and direct communication with customers from Europe, the US, Australia, and/ or other regions
- Experience in people management, performance management, and supervision
- Experience in IT outstaffing/outsourcing
- Good negotiation and problem-solving skills
- Fluent English

**Will be a plus:**
- Technical background
- Ability to understand customers’ and employee’s interests and find the best solution for the company
- Understanding the project and process management

**Responsibilities:**
- Manage client expectations from a deliverables perspective
- Establish and maintain relationships with client stakeholders, and become the primary go-to delivery person on all project matters
- Expanding the team by finding and attracting talent from the market and developing internal team members
- Proactively communicate project status and risks to stakeholders
- Help newcomers to speed up and become fully operational in the team
- Mitigate attrition risks, proactively work with client management on it
- Assess internal candidates for open positions at the client account
- Work with multiple small accounts or a few larger ones. As the main point of contact for many clients, you will be involved in identifying new business opportunities, and upselling and cross-selling services.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Proactive risk management and implementation of mitigation actions to lower the attrition rate