Position: Application Support Engineer
Company: Allvue Systems
Experience required: 1y
Category: Support
English level: upper
Published: 2021-10-01T00:00:00+03:00

**Requirements**

• Well-rounded personality
• Excellent problem-solving abilities
• Someone who thrives in a team environment
• Ability to manage competing priorities
• Enthusiasm for technology and finance
• Intermediate SQL Server T-SQL skills and database administration experience
• Dynamics NAV
• Microsoft CRM
• Business Intelligence solutions
• Fund and Corporate Accounting terminology
• Front End Microsoft Sharepoint Portal knowledge
• Experience with Salesforce Lightning and JIRA ticketing systems

**Responsibilities**

•  Provides exceptional support while demonstrating problem-solving skills and excellent customer service.
• Collaborates with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance our product and services
• Regularly performs triage and can quickly troubleshoot and resolve problems for any client.
•Has soft skills and can engage in a polite, professional, and timely manner with our clients to explain in-depth issues and resolutions.
•Work on shifts or on-call might be required to cover support of our US customers

**What We Offer**

•  32 days Paid time off (PTO)
• 10 days Documented Sick Leave
• 5 days Undocumented Sick Leave
• 5 days Bereavement Leave
• 1 day Volunteer Day
• PE accountant support
• Parental Program
• Medical and Life Insurance
• Personal consultation (Psychologist, financier, lawyer)
• Daily practice of English
• English Language Shсool
• Udemy Corporate University
• Certification reimbursement
• Charity Matching Program
• Sport (yoga/pilates)
• Hobby clubs
• Corporate events and Teambuildings