Position: Customer Care Specialist (English, Turkish)
Company: Viseven
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-06-01T00:00:00+03:00

**Key responsibilities:**
•	Know our customers & learn what their expectations are
•	Organize and conduct training sessions with new customers
•	Ongoing support of Turkish speaking customers
•	Establish a solid communication channel with different customers to guide them during their product experience
•	Anticipate challenges and questions your customers might have

**Required Skills & Knowledge:**
•	Excellent communication skills
•	Fluent English and Turkish (speaking and writing) for communication with the clients 
•	Experience with PowerPoint, Zoom, MS Teams, JIRA, PowerBI
•	Ability and desire to teach new users how to use our products and services
•	Meeting deadlines, self-organized and proactive learner
•	Empathy, willingness to bring the highest standards service to our customers

**Will be considered as a Competitive Advantage:**
•	Customer Care QA experience
•	Customer Onboarding experience
•	Understanding of key retention and Customer Satisfaction metrics
•	Understanding of Service Leven Agreement concept

**What we provide:**
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:
•	Passionate experienced team and enjoyable working environment
•	Professional and career growth
•	Paid time off 18 business days
•	Healthcare Insurance — including dentist and gym
•	English learning courses
•	Compensated lunch and free tea/coffee, fruits and snacks
•	Regular corporate events and team-buildings
•	Opportunities to participate in Professional forums and conferences
•	Professional Reader Club, where we refer to and discuss the best business practices of the industry