Position: IT Helpdesk Engineer
Company: Luxoft
Experience required: 1y
Category: Support
English level: fluent
Published: 2023-01-01T00:00:00+02:00

Join our Development Center in Kyiv and become a member of our open-minded, progressive and professional team. In this role, you will be working on projects for one of our world-famous clients.

Location
Kyiv

Project Description
Join our Development Center in Kyiv and become a member of our open-minded, progressive and professional team. In this role, you will be working on projects for one of our world-famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of an attractive salary and benefits package, Luxoft will invest in your professional training, and allow you to grow your professional career.

Responsibilities
- Provide telephone and deskside level 2 user support
- Respond to electronically submitted requests
- Provide polite and friendly customer service
- Perform periodic maintenance, provided technical support and executed systems engineering.
- Perform troubleshooting and diagnosis to hardware/software/network failures, and provided resolutions.
- Set-up computers, phone system, voicemail system, software and peripheral equipment for new company hires.
- Set-up users on network and provide user name and password access to specified systems.
- Assisted with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM.

Skills
Must have

Communication Skills, LAN, TCP/IP, Tech Support, VPN, Windows 10

Nice to have

Cisco, Linux

Languages
English: C1 Advanced

Ukrainian: C2 Proficient

Seniority
Regular