Position: Operations Team Lead
Company: EU4UA
Experience required: 2y
Category: Support
English level: fluent
Published: 2022-07-01T00:00:00+03:00

**Key responsibilities:**
- Ensure communication with users is at highest level (we are using a tool, Crisp, where we gather all sources of contact from users - email, instagram, facebook, telegram)
- Managing quality stream (we use Airtable to make sure that user data is appropriate and relevant)
- Management of the team:
   -- Hiring, interviews and onboarding (both volunteers and paid employees)
   -- Evaluation of the effectiveness
- Managing shift schedule
- Team motivation and retention
- Developing and improving processes, scripts, FAQs 
- Performing everyday tasks of a team member (replying to messages, gathering and monitoring data, etc.)


**Requirements:**
- Profound people management skills
- Customer-centric focus
- Outstanding verbal and writing skills
- Excellent command of English and Ukrainian