Position: Customer Success Manager (SaaS)
Company: EvaCodes
Experience required: no_exp
Category: Support
Published: 2023-02-01T00:00:00+02:00

We are looking for **Customer Success Manager** with **experience or interest to take care of SaaS users**, which means get our new users from Day 1 and provide them support and care, help them integrate our product into their business processes, so they stay with us as long as possible.

Another *unofficial name of this position in our team is "Retention Manager" :)* 

Our flagman company product is **SaaS solution for IT agencies**.
We are **distributing it through building partnership network**.

**Responsibilities:**
- Onboard new users from Day 1;
- Consult our users on how to integrate our product to improve their results on LeadGeneration;
- Stay in touch with our users and answer all their questions about product;
- Manage CRM system;

**Requirements:**
- You are polite, friendly and "caring" and ready to share your care with our users; 
- experience with LeadGeneration, because all our product is about it;
- Proactivity, Ability to learn quickly

**Nice to have:**
- Experience in Customer Support, Customer Care;
- Experience in Sales / Business Development / Affiliate sales
- Expertise in CRM
- LeadGeneration background