Position: Customer Success Manager
Company: turnkey-lender.com
Experience required: 2y
Category: Sales
English level: fluent
Published: 2020-08-01T00:00:00+03:00

REQUIREMENTS:
• 2+ Years of professional experience in B2B account management or customer-facing position
• Fluent in verbal and written English
• Strong attention to detail
• Good Microsoft Excel skills
• Bachelor's degree or equivalent
• Diplomacy and tact under pressure when working through customer issues
• Strong communication, organizational / self-management, and presentation skills
• Ability to work in a culturally diverse & dynamic environment, independently and remotely from other members of your team and corporate functions
• Experience and understanding of effectively navigating CRM systems (HubSpot) extensively
• Resourceful and natural problem solver, who address all efforts to reach company goal.

RESPONSIBILITIES:
• Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts
• Maintain monthly / annual subscription fees renewals in CRM system and follow up clients for in time payments;
• Make monthly reports on payments status;
• Provide estimations on additional development and agree to payment terms;
• Keep records on payments collections;
• Develop strong relationships with all key decision-makers and influencers
• Quarterly business reviews sessions;
• Drive customer’s satisfaction, agree reference calls and video testimonials;
• Cooperate with Project Managers through the development process to ensure a smooth implementation of the software and engagement;
• Develop a deep understanding of the customers business and their needs to deliver exactly the service that will enable success for them;
• Identify opportunities for upselling and expansion among your portfolio of managed customers; 
• Act as the liaison between Professional Services, Product Management and the Customer with a focus on feature requests and communicating roadmap
• Build a solid base of referenceable customer contacts within your assigned portfolio
• Constantly stay current with industry changes, trends and build your expertise