Position: HelpDesk Manager/ IT support
Company: EveryMatrix
Experience required: 2y
Category: Support
English level: upper
Published: 2023-08-01T00:00:00+03:00

**Got a head full of ideas?**
**Good.**
EveryMatrix is looking for a **HelpDesk Officer** to join team in **Lviv** (**office work**).

**Company Intro**:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.

**Responsibilities**:

- Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance. 
- Responsible for new employees onboarding – preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs. 
- Various internal platforms administration. 
- Responsible for IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software). 
- Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer toner and clearing paper jams, replacing broken LAN cables or connectors). 
- Keep track of and add to internal inventory systems of all new and existent IT equipment. 

**Requirements**: 

**Services**: Windows Active Directory Administration, Exchange/Office 365 Administration. 
Troubleshooting various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles. 
Troubleshooting O365 components: Outlook, Teams, SharePoint/OneDrive etc. 
**Hardware**: Desktop and laptop components replacement. 
**Network peripherals**: Basic Printers, WAN and LAN maintenance. 
Previous experience with a ticketing software (like Jira) and inventory software (like LanSweeper) will be considered an advantage. 
Previous purchasing/acquisitions experience with IT equipment and software is a bonus. 
Excellent oral and written communication required in both English and Ukrainian.

**Work Life Balance**:
22 paid leave days and two extra paid leave days per year for every year up to 32 days (working days) in addition to the public holidays (11 days). Extra leave days for every extra year at the company – 43 days including public holidays by year 5 of employment.
10 sick leave days per year (without a doctor’s note).
Medical leave: up to 30 days per year, documented with a medical certificate.
To support women candidates, we offer 21 weeks of maternity leave and 100% work from home until the child’s first birthday for mothers.
Men receive 4 weeks of paternity leave and can work from home until the child is 13 weeks old.

**Benefits and Office perks**:

Daily catered lunch or lunch allowance.
Private Medical Insurance.
Gym membership.
Fruits Friday.
Access to online learning platforms Udemy for Business and O’Reilly and budget for external training.
Massage at work.
Frequent free-bar parties, annual whole-company parties (have previously rented our own planes to get everyone together!).
Fun corner: ping pong table, Xbox, lots of board games.