Position: Customer Support Representative
Company: Customertimes
Experience required: 1y
Category: Support
English level: upper
Published: 2021-11-01T00:00:00+02:00

**Responsibilities:**
•	Identify an essence of a client’s request;
•	Analyze problems that arise and search for their solutions;
•	Address Customers queries and requests via phone, chat and email;
•	Prioritize tasks and manage a workflow;
•	Update data in SAP systems (CRM, ERP etc.);
•	Cooperate with other team-players to reach goals.

**Requirements:**
•	Upper-intermediate/Advanced English (written and spoken);
•	Advanced PC user (Outlook, Word, Excel, Google Tabs etc.);
•	Attention to detail;
•	Customer service skills and experience;
•	Experience with SAP systems (CRM/ERP/SRM etc.) will be a plus.

**We offer:**
•	Well-established processes and loyal management;
•	A developed grading system for your individual growth;
•	Flexible work schedule;
•	20 working days paid vacation leave, 15 working days of paid sick leave with a certificate, and 5 working days of paid sick leave without a certificate;
•	Paid study of English and more;
•	A lot of corporate webinars/workshops/etc.

**Join, it will be interesting!**