Position: Customer Support Representative (Emails)
Company: Helpware
Experience required: 1y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

**Key Responsibilities:** 
Provide first-class support to customers in English via a ticketing system following reply structure
Entering data into a CRM, other online tools, and cloud-based platforms
Diagnose and troubleshoot customer technical problems
Document and investigate in-game bugs for the team
Know the games inside out to ensure all players queries are addressed appropriately
Communications with Game Leads  
Follow communication procedures, guidelines, and policies.

**Qualifications:**
B2 in both written and spoken English.
Computer skills are mandatory, experience with CRM preferred
Highly motivated, self-starter while also being a team player.
Highly organized, having time management skills including the ability to organize and prioritize
Ability to research and grasp technical information across multiple tools 
Ability to take feedback and constructive criticism.
Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
Teamwork mentality with an aptitude for sharing expertise and appreciating feedback
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
Courteous, confident, and outgoing personality with exceptional customer service skills
Experience with Zendesk or Helpshift would be a plus

**We Offer:**
Competitive compensation linked to UAH/USD rate;
Medical and Life insurance after the trial period;
English classes with a native speaker;
Schedule: Training - Monday- Friday: 10 AM - 7 PM; 
Regular shifts: 11 AM - 8 PM, several options, you will work only in one schedule, which will be the most convenient: 
Thursday - Monday or Wednesday - Sunday or Friday - Tuesday.