Position: Technical Support Engineer
Company: GeeksForLess
Experience required: 1y
Category: Support
English level: intermediate
Published: 2021-02-01T00:00:00+02:00

**Working schedule**: 9AM-5PM (UTC+2, Kyiv time)

**Requirements:**
 - Basic understanding of the Windows environment
 - Customer Service and Communication Skills
 - Troubleshooting
 - AD, LDAP
 - Most popular Linux commands/utilities
 - Virtualization
 - Networking
 - Firewalls
 - NOC duties and goals

**Responsibilities:**
— Installation, configuration and finetune products remote and on-site.
— Working with customers to ensure full deployment and support.
— Create supporting documentation for customers
— Provide formal remote and onsite training with on the job training to customers
— Provide Tier1-2 support — include deep investigation, provide workaround to various problems while meeting SLAs.
— Working closely with the SoC, Research and Development teams to ensure quick resolution
— Understand customer needs and help to shape product.

** We offer** 

— Competitive salary
— Career opportunities, professional and financial growth
— 1.5x overtime and 2x holidays payment (completely voluntarily)
— Secure environment
— English classes
— Medical insurance
— Assistance with PE and tax handling