Position: Technical Customer Support Manager
Company: Growave
Experience required: 1y
Category: Support
English level: upper
Published: 2022-07-01T00:00:00+03:00

**We’re looking for someone who has/know working with:**
- SQL: basic SELECT requests (working with JOIN will be a plus); 
- Basic knowledge of HTML/CSS; 
- Ability to read scripts (JavaScript);
- Experience with Jira (or similar bug tracking systems);
- Familiarity with chats and CRM platforms;
- Language skills: English (at least upper-intermediate);
- Has great customer service skills (Excels as both a written and verbal communicator.);
- You can translate technical ideas for non-technical audiences;
- Ability to learn new software platforms quickly;
- Self-starter, positive attitude, ability to continuously develop and adapt to a growing team;
- Stable internet connection with speeds high enough for videoconferencing and screen sharing.
 
**Responsibilities** 
- Providing technical support (SQL, API, HTML/CSS);
- Integration of the application with the client's website;
- Compilation of bug reports/tasks for developers;
- Communication with all departments on various issues (L1, QA, Developers, Marketing, Project Managers); 
- Monthly reports on completed tasks.
 
**It would be great if the applicant has:**
- Basic understanding of e-commerce and Shopify platform;
 
**Working conditions**
- Full-remote work with full mentorship for the trial period;
- Paid vacation;
- Friendly and open-minded atmosphere within the company;
- We welcome creative and initiative people who can share their experience with team members;
- Working with people all around the world with international business clients.
 
ATTENTION: The working time has to be covered from 12AM to 9AM by GMT+6 (Kyrgyzstan).