Position: Application Customer Support Engineer (L2)
Company: ELEKS
Experience required: 2y
Category: Support
English level: upper
Published: 2022-07-01T00:00:00+03:00

**ABOUT CLIENT**
We are helping out the customer with various applications that supports their business (chain management, risk management solutions). There are few streams in account: support team, development team, data migration and knowledge base.
We have now a team of 6 support engineers who are working with different applications (there are around 10 of them).

**REQUIREMENTS**
Knowledge and experience in logistics/export/import
Practical use and understanding of support duties, tools 
Good written and verbal communication skills
Analytical and troubleshooting skills
Ability to “get things done”
Time-management skills
Client orientation
Microsoft products family, including Office 365 and SharePoint
Software application development life cycle
Application delivery and release 
English upper-intermediate or higher 

**RESPONSIBILITY**
Gather all required information from a customer to start an issue investigation
Investigate, reproduce and document customer issues
Provide steps/solutions on how to fix the issues
Coordinate communication between IT teams and customers
Maintain documentation/knowledge base
Ability to work with the tools like Jira, Outlook, Slack, Teams, Word, and Excel