Position: Customer support for shopify apps - night shifts
Company: Shift Arts
Experience required: no_exp
Category: Support
English level: intermediate
Published: 2021-04-01T00:00:00+03:00

**Your tasks :**
   • Study of the project, its updates.
   • Answers to customers if they have difficulties in using the product.
   • Interaction with the development team and CSM.
   • Maintaining up-to-date information in CRM.
   • Checking the protocols from clients, and helping the client if he has difficulties filling it out.

**We expect:**
   • You have a good level of English to carry on correspondence with clients and avoid basic mistakes. Do not mind if you will using additional translator or checker software.
   • Know how to identify client needs as effectively as possible.
   • You understand what customer service is and you understand how good service differs from bad.
   • You are able to patiently explain to the client how best to act, and you do not want to communicate like a robot simply by responding with templates.
   • Are you a responsible person. You just cannot do something and leave, your nature does not allow you to do this =)

**We offer:**
   • Remote work.
   • Regular feedback.
   • A strong team and project
   • Salary review once a year

**Attention, we do not work on a short-term basis, only long-term relationships**

Payment:
   • Salary is $ 500 per month. 

Schedule:
   • 5/2 - night shifts. mon-fri
   • 00:00am - 8:00am   OR   2:00am - 9:00am


**Write to us if you have any questions,
Open your contacts if you are interested**