Position: Account Manager/Customer Support
Company: Akurateco
Experience required: 2y
Category: Support
English level: upper
Published: 2023-03-01T00:00:00+02:00

Akurateco, a cutting-edge white-label payment software provider with 15+ years of hands-on experience in the payment industry.
We are looking for an Account Manager to join our team.

Responsibilities:

- Work closely with customers as a first level of assistance to set up platform for them, ensure that all technical requirements were met; 
- Supporting client in integration process as a middlemen between client team and technical team;
- Communicate directly with clients, prepare documents to close deals, answer all questions and support requests;
- Work closely with internal sales, support, technical teams to be sure that client has all necessary assistance;
- Maintain close relationship with existing clients, provide them with any support they need to help them reach their monetary goals.

Requirements:
- Proven experience in B2B customer support/account management/client success;
- Ability to have serious conversations around technical subject;
- Experience in working with partners from abroad;
- Detail oriented, positive attitude, punctuality, ability to prioritize tasks in order to meet deadline;
- Understanding of e-commerce and technical side of using payment cards;
- Previous experience as account manager/customer support manager/backoffice manager and similar positions for payments;
- Advanced level of English, knowledge of Spanish will be an advamtage.

Will be a plus:
- Experience in processing related to setting up risk rules, antifraud, monitoring, routing, cascading;
- Experience in using Postman.

We offer:
- Fair remuneration;
- Challenging tasks;
- Professional growth;
- Trainings and seminars.