Position: Support Engineer
Company: Edunav Inc
Experience required: 1y
Category: Support
English level: fluent
Published: 2023-08-01T00:00:00+03:00

EduNav product and ground-breaking technology is unique on the market and makes a real difference to millions of students across the U.S. We are a leading developer of student academic planning and optimization software for educational institutions. Our product helps students to build an optimal path to their graduation and optimize institutional resources.

 As a Support Engineer, you will be responsible for communication between customers and internal teams. You will handle and resolve customer requests coming from chats and tickets.

**Duties and Responsibilities:**
Working in shifts, each shift is 8 hours, be ready to work at evening/night shifts
Maintain complete knowledge of the company’s product
Help building a better understanding of our product to University students
Manage and coordinate communication between product teams and customers
Monitoring of alerts and abnormalities within production systems and applications
Providing first-tier support to any issues raised
Correlate reported issues with alerts from monitoring tools

**Required skills and experience:**

**Good written English (B2+)**
2+ years of experience working as a support specialist
Fast thinking and learning skills
Communication skills and customer-oriented approach
Basic Linux & networking knowledge

**Nice to have:**
Experience with Cloud providers (AWS/GCP)
Experience with chat-bots
Understanding Web Servers
Understanding of ITIL/ITSM 

**We offer:**
Startup culture and friendly environment where you can grow
Flexible working schedule
Highly competitive salaries from a US company, based on USD currency rate
A supportive team that values your input and suggestions and is fun to work with
20 days holiday
Medical Insurance