Position: Middle BA with experience in UX research
Company: KnubiSoft
Experience required: 3y
Category: Business Analyst
English level: upper
Published: 2022-08-01T00:00:00+03:00

**About project**
The client provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads/month our customers include Intel, Samsung, Affirm, The US Department of Defense, and more. Their private cloud solutions offer secure, configurable, and highly scalable messaging across the web, phone, and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. 

**About the Role:**
The client is seeking a BA who will help build world-class experiences for an open-source collaboration platform. The ideal candidate is an experienced researcher with a passion for empathizing with the user and their needs. Every day, you’ll work with other product designers, product managers, developers, and members of the open source community to help champion and grow research and usability testing efforts across the company.

**Requirements:**
3+ years of hands-on BA experience  in the software industry with a strong focus on UX research 
Experience working on B2B collaboration products; ideally in SaaS and product-led growth environments
Strong background in UX research, with the ability to effectively articulate the rationale behind different research methodologies and to decide the right methodology fitting what’s needed for improvements by the design team
Strong user-centricity and impeccable attention to detail, with a drive to speak up when something deviates from research findings
Intensely curious, with a good understanding of analytics and a desire to learn from both quantitative and qualitative data
Proficient in various research and communication techniques such as qualitative research methods, surveys, personas, task analysis, journey mapping, usability testing, etc


**Responsibilities**
Proactively looking for opportunities to improve the usability and user experience of client products with actionable insights and recommendations from research studies
Establishing and maintaining standard research strategies, emphasizing ongoing improvement of processes and methodologies
Plan and conduct user research, usability tests, and other studies, documenting, communicating, and recommending tangible next steps upon the results
Compile data from the community, internal teams, and external sources to supplement direct user research studies
Effectively communicate research findings through deliverables such as reports and visualizations (i.e. user journey maps, graphs, etc.)
Maintain a repository of research findings that’s easily accessible across teams
Work closely with product managers, engineers, customers, and other stakeholders to gather requirements and understand usability concerns and areas for further study
Build relationships across product lines and functional groups to raise the standard for good design across the company

**We offer**
Exchange of experience, professional development
A strong team, a healthy atmosphere
Flexible working time
20 days of paid vacation
Paid sick leave
8-hour working day and 5-day working week
Good office location
English classes at company expense
Partial payment for gym memberships
Partial payment for courses and certifications
Regular company events