Position: Operations Lead
Company: Quod Financial
Experience required: 3y
Category: Other
English level: upper
Published: 2023-01-01T00:00:00+02:00

The key person of the operation team, with strong business management skills and responsible for overseeing multiple accounts e.g. leading and mentoring the account management and customer support teams while driving organic and new business growth.

Main responsibilities:
- Take responsibility for the team;
- Track the status and the progress of the team, including updates on issues that have been identified by the daily call with the team;
- Pushing team members to resolve the most critical tickets and help prioritize some of the tasks that was assigned to them;
- Monitoring the key performance indicators of the teams;
- Splitting team responsibility among team members;
- Maintain a healthy relationship in the team;
- Develops and set best practices on process;
- leading interviews/ organizing on-boarding and training / looking after general health of the team;
- Always pushing for effective strategy to deliver highest quality work;
- Take responsibility for executing daily routine by the team (like monitoring, working with client tickets).

Expectation from candidate:
1. Experience in management team more than 4-6 people;
2. Working as operation or integration engineer more then 3 years;
4. Experience working with Corporate-level clients and across entire organizations;
5. Experience with onboarding new people;
6. Knowledge in Linux, Bash, SQL, Git (Python will be plus);
7. Knowledge in any monitoring system;
8. Excellent English with written, verbal and presentation skills;
9. At least 1 year in a team leadership role or similar (3-4 years in IT);
10. Team status report on regular basis.