Position: Technical Support Specialist
Company: Ciklum
Experience required: no_exp
Category: Support
English level: upper
Published: 2020-10-01T00:00:00+03:00

**Tech Support operator Responsibilities:**
    • Service Desk management, which is providing help to solve most simple problems directly otherwise escalate the issues through our ticket system to the back-end support team,
    • Understand and analyze customers' problem, find appropriate and acceptable solutions,
    • Check the status of the problem until it is solved,
    • Help to develop and implement web-based support initiatives including knowledge bases, technical and modeling techniques, and documentation. 

**Requirements:**
    • Shift work(morning-day, day-evening, evening-night),
    • Basic technical background (can be an education in computer science or any IT courses will be a plus),
    • Excellent English(Upper-Intermediate),
    • Understanding of standard support procedures for proper reporting, escalation and follow up is a **MUST**,
    • Basic Windows administration,
    • Understand and analyze requests, react quickly,
    • Service-oriented with a desire to help people,
    • Detail-oriented, reliable, stress-resistant,
    • Responsible, initiative, multitasking is a must, self-organized, eager to learn,
    • Able to plan your own time,
    • Strong ability to research, diagnose, troubleshoot, and identify solutions to resolve system issues.

**Desirable:**
    • Familiarity with XML, JSON, CSV standards; REST API would be a plus,
    • Experience in booking and reservation of air tickets would be a plus,
    • Experience with Jira, Confluence, Zendesk will be a plus,
    • Experience in a similar (IT support) position will be a plus.

**What's in it for you:**
    • You'll join the Dnipro team on a full-time basis (work from home during the quarantine period, work station will be provided),
    • Variety of knowledge sharing and training opportunities,
    • Udemy subscription,
    • Unique working environment where you communicate and work directly with the client,
    • Competitive salary,
    • Great career opportunities and professional growth,
    • Possibility to work in a big and successful company,
    • Long-term employment with 20 working-days paid vacation and other social benefits,
    • Working in a centrally located office(Barrikadnaya 15A) with a warm atmosphere that creates really good working conditions.