Position: Technical Support Engineer for Zoomdata (Logi Analytics)
Company: Ciklum
Experience required: 3y
Category: Support
Published: 2021-04-01T00:00:00+03:00

On behalf of Zoomdata, a Logi Analytics Company (www.logianalytics.com), Ciklum is looking for Technical Support Engineer to join Kyiv team on full-time basis.

**Responsibilities**

Providing Tier 1 and Tier 2 technical Support to customers worldwide
Acting as a liaison between clients and our development team
Improving efficiencies by documenting and standardizing processes for each customer
Troubleshooting customer issues to solve their problems
Reporting and tracking incidents in Zendesk and JIRA
Ability to meet internal SLAs responding to customers
Ability to relay customer feedback to Sales, Engineering, QA, and Product Management teams

**Requirements**

BS in an Computer Science or a related field or equivalent practical experience
 Enthusiastic about troubleshooting technical issues and finding the best solutions
 At least 3 years of experience in Support function dealing with clients directly
 Fluent written English/Upper intermediate spoken English skills
 Strong communication skills and the ability to interface both with technical and non-technical individuals
 Strong understanding of Linux OS and command line
 Working proficiency with Unix-based operating systems and general systems administration knowledge (i.e. VPN, SSH, load balancing, networking, security)
Understanding of security protocols (OAuth2, LDAP, SAML)
General knowledge of modern database systems (Relational, NoSQL, Big Data)
Ability to read and write SQL queries
On Call duty schedule (1-2 weeks per month based on team rotation)

**Desirable**

Experience working with Rest APIs, Chrome/Firefox devtools
Experience with network issues troubleshooting, firewall/netstat/nc/curl
Experience with microservice based products, java products
Experience with data-driven web applications
Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
Shift work with 11:00 – 20:00 being baseline and 13:00 – 22:00 or 15:00 – 00:00 being the preference/additional plus

**What's in it for you**

Training boot-camp to help you ramp up
Career advancement and leadership opportunities
Strong co-located development team
Unique working environment where you communicate and work directly with the client and development team
Opportunity to work on a fast-evolving product
Medical and sports insurance package
Great office location
MacBookPro workstation