Position: SL2/SL3 Technical Support Engineer
Company: Luxoft
Experience required: 3y
Category: Support
English level: upper
Published: 2022-10-01T00:00:00+03:00

Remote Ukraine    
English: B2 Upper Intermediate

We build the platform, which supports client onboarding in global financial institution. 
You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Plan & coordinate infrastructure activities
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train Prod support on issues

You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality
Mandatory Skills Description:
- Good English and communication skills
- Experience work with Java applications (setup, maintenance, support, troubleshooting)
- Shell-scripting, basic commands on Unix
- Working with SQL scripts (writing, understanding errors)
- Basics of Networking protocols
- CI tools (Jenkins)
- Jira, SVN
Nice-to-Have Skills:
- Banking Domain
- J2EE development background is a strong plus
- JavaScript
- Mongo DB
- uDeploy
Languages:
English: B2 Upper Intermediate
HR-13165699