Position: Technical Customer Support TL / Manager (Linux/English)
Company: Fluent Trade Technologies
Experience required: 2y
Category: Support
English level: upper
Published: 2020-08-01T00:00:00+03:00

Мы - продуктовая компания в финтех домене. Нашим саппортам отведена одна из ключевых ролей -  техническая и нетехническая поддержка наших заказчиков в разных точках мира. 

Вам пригодятся:
- опыт работы тимлидом в customer support 
- уверенные знания Linux и bash
- Upper Intermediate English +
- желание развиваться в смежных областях

Мы находимся в самом сердце Харькова - (м.Площадь Конституции) и Днепропетровска.
Присоединяйтесь и получайте удовольствие от работы вместе с нами!



Fluent supplies ultra-low-latency engines for Tier-1 banks in EU and the US. As a team leader in the support team you will be hands-on support while also managing a team of 5-6 support engineers. The team will support both technical and non-technical end-users. Scripting and documenting the project will also be included.

The team will:
Monitor an operational financial system
Interact with customers in the US/EU as tier-2/3 support
Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
Perform configuration modifications, Documenting troubleshooting and problem resolution steps

The Team leader / Manager will: 
Create and enforce procedures and methodology
Create and use KPIs and reports
Manage the team’s work (tasks, response times, shifts etc)
Will fully understand the Fluent solution and will be able guide the team members
Do some hands-on work and day/evening/some night shifts
Work closely with customers 

Desired Skills & Experience

Experience of 2+ years in Managing a support team for a back-end software
Linux knowledge : analyze logs , regexp, processes 
Experience as support Engineer for production environments 
Excellent English

Advantage

Financial background: FIX protocol, FX trading, 
Scripting: Bash or Python
Experience Network knowledge, telnet, TCP/IP 
Experience with Jira, Jenkins
Experience with SVN
Experience with C++