Position: Sales Executive
Company: Speed & Function
Experience required: 3y
Category: Sales
English level: upper
Published: 2020-11-01T00:00:00+02:00

Headquarters: Philadelphia, PA 
Status: **Full Time**
Reports to: Account Management Lead

- Facilitate understanding and effective collaboration between client and delivery. 
- Understand client’s dreams and aspirations, business and individual professional goals to facilitate an ability to consult on meeting goals. 
- To summarize, facilitate a happy marriage between us (they used to call it “partnership”).
- Identify and remove blockers preventing high NPS scores.
- Collect and use data to craft growth strategies for each account. 
- Refine a reliable system of feedback collection from (and provision to) clients so that we can prevent escalations. 
- Quickly resolve escalations with lessons learned, resulting in constant improvement and increased trust. 
- Perfect collaboration between sales and delivery (responsiveness, estimates, solutions). Ensure smooth handoffs to delivery. 
- Prepare and negotiate proposals for upsells, cross-sells and new project SOWs. 
- Ensure invoices are paid in time and in full. 
- Refine and create ORKs per account. 
- Current metrics include NPS, check size, turnover, number of closed deals, upsells. 
- Ensure data in our tools is up to date and is in use by the team, which includes Hubpsot CRM and a few other tools. 
- Generate reports (weekly, monthly, quarterly, yearly) to enable top management to lead your account management practice. 

**Job Functions:**
- Collect feedback from S&F customers, assess the satisfaction level
- Establish and maintain excellent working relationships with customers
- Consult on business needs and pain points, and offer solutions that will speak to those needs
- Make sure improvements would be made, if requested
- Ensure smooth handoffs to the delivery team
- Prepare and negotiate proposals for up-sells, cross-sells and new projects SOWs
- Share and promote S&F offering, referral programs
- Work against the following KPIs: NPS, average bill, average turnover, amount of closed deals, upsells
- Improves S&F processes if needed to reach the goals and KPIs
- Manage client data in Hubspot CRM, tracking all communications and updating relevant information
- Prepare weekly and monthly reports 

**Tools and Technology:**
- HubSpot
- Redmine
- Databox
- Communication techniques
- Risk management
- Agile (Scrum) management approach

**Qualifications:**
- Proven track record operating with and reconciling conflicting perspectives as a leader
- Advanced soft skills, such as active listening, negotiations, expression of empathy
- Degree in Business/Marketing/Management or related fields
- Knowledge of software market trends and software development lifecycle
- 2-3 years of experience in sales or sales/account management activities. 
- High attention to detail and organizational skills
- Confidence in communicating to high-level management and technology decision-makers (speaking truth to power). 
- Excellent written and oral communication (English)
- Experience with data visualization, trends, and forecasting
- Desired: 2nd tier thinker

**Work Conditions:**
- Must be able to work from home and from office (depending on location)
- Must be able to talk on video calls for extended periods of time
- Maximize availability during US Eastern business hours (9 AM – 5 PM EST)

**Compensation:**
- Salary and commission based on experience