Position: Customer support/QA
Company: Hygge Software
Experience required: 1y
Category: Support
English level: intermediate
Published: 2023-02-01T00:00:00+02:00

**Position level**
Strong junior, middle

We're looking for someone who can help investigate issues in production for customers. Our customers are very technical, so it's closest to a testing role. Someone who has a **manual testing background, with experience working with APIs** would be the best match.

The project is for an Australian-based company which provides a purpose-built payments orchestration platform and supports many payment providers, servicing over 50 countries. The company’s core customers are those businesses who sell goods and services online across online retail, ticketing, memberships, subscriptions, fundraising and invoicing. It provides merchants, platforms, and even payment service providers a new way to manage their online payments.

**Process**
Kanban with every week deployments

**Requirements**
● Intermediate level of English
● Problem-solving skills
● Experience with testing Rest APIs

Desirable
● Experience programming (any language)

**Responsibilities**
You’ll work closely with the CTO and engineers to investigate issues raised by customers to identify the source of the problem and communicate the status of issues to customers. You would develop a deep understanding of the platform and the components of the platform to diagnose issues, then work with the engineers to see any changes through to production, communicating updates with customers. In addition, you would work with the engineering team to test new features as they are developed.

**Work conditions**
● Flexible working hours;
● Remote work;
● Paid overtime;
● Competitive compensation depending on experience and skills;
● A flat and transparent hierarchy;
● 20 working days’ annual leave;
● Employee development plan;
● Employee referral program;
● A chance to be a part of a casual but professional environment where you will have a safe place to upgrade yourself.