Position: Support Specialist
Company: United Tech
Experience required: 1y
Category: Support
English level: upper
Published: 2023-08-01T00:00:00+03:00

At United Tech, we are looking for a **Support Specialist** to become a valuable part of our team. This position offers the potential for career advancement into roles such as Shift Lead or Mentor/Trainer, allowing you to further develop your leadership and mentoring skills.

**In this role, you will:**
- Responding to customer inquiries via email and chat in a timely and effective manner
- Offering technical support to address user issues and concerns
- Escalating user feedback and complex problems
- Initiating proactive outreach to customers for enhanced engagement
- Maintaining high levels of customer satisfaction by delivering great service
- Tracking and managing key user interactions, maintaining comprehensive records of their status

**It’s all about you:**
- 6+ months of experience in customer support
- Proficiency in English at an Upper Intermediate level or higher
- Proactive approach to problem-solving and troubleshooting
- Strong time management skills
- Empathetic and compassionate attitude toward customers' concerns
- Active listening skills to understand and address customer needs effectively
- Excellent verbal and written communication abilities for clear and professional interaction
- Patience in handling challenging customer situations
- Positive problem-solving attitude to ensure satisfactory issue resolution
- Adaptability in managing diverse customer personalities and scenarios
- Ability to collaborate effectively within a team environment, sharing insights and contributing to a cohesive support unit

**Will be a plus:**
- Familiarity with platforms such as Zendesk, Freshdesk, Intercom, or similar email/chat support CRM systems
- Experience in outsourcing and product companies

**What we offer:**
**Comfortable working environment.** You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools.
**Highly-skilled team.** We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle & Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche.
**Investment in the future.** The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing.
**Care and support.** We maintain a human-to-human approach and care for our teammates' safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave, 100% coverage of medical insurance, reimbursement for sports and equipment, corporate events and stylish merch.

**Hiring process:**
- Intro call with a Recruiter
- Test task
- Interview with the Hiring team
- Final interview
- Reference check
- Offer