Position: Managed Services Team Lead
Company: Alcor
Experience required: 5y
Category: Lead
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

Practices and technologies, tools we are running and interested to be known by candidates:
- managed Services
- AWS
- kubernetes
- docker
- saltstack, ansible, terraform
- git, github
- Ubuntu
- Jira, Confluence
- TLS/SSL protocols
- Overlay network
- IaC/Infrastructure as Code

What You Will Be Doing
- lead application incidents analyses in production environments, including detailed root cause analyses and reports prepared for the solutions developed by the Company;
- execute management of preproduction and production environments ensuring safe day-to-day operations and be ready to develop, create and operate extra tools or services whenever it’s required;
- lead and execute the preparations for production operations and following maintenance of the production environments. To ensure accurate operations as well as provide control that all actions are done in a documented way;
- perform validation of requests received from the development and TAM (Technical Account Management) teams as part of the operational process; 
- be a technical expert in Company’s products deployed on a production platform.
- as Level2 Team Lead you will have a key role to identify and implement practices, skills, etc to deliver constant improvement. Attention to the details, coaching, and mentoring form a key part of this role;
- report implementation, configuration, and testing progress as well as provide status of the production incidents to the Team Manager as required;
- liaise with the development, infrastructure, TAM, Customer Support teams to ensure the delivery of the end-to-end SLA for the Company’s managed solutions;