Position: L2 Support Engineer
Company: brightfin
Experience required: 2y
Category: Support
English level: upper
Published: 2022-02-01T00:00:00+02:00

We are searching for a fast-learner person who would love to work on a Siemens directly. 

Duties:

• Working in Customer’s IT help desk system with requests/incidents from users;
• Action/Solve/Update/Close/Re-assign tickets;
• Finding solutions from previous cases using the Knowledge Base;
• Involve 3rd level if required;
• Responding to client queries;
• Maintaining and enhancing knowledge articles (2nd level but also for 1st level to avoid 2nd level tickets);
• Providing input for continuous improvement measures;
• Service hours are Monday to Friday from 11:00 am to 8:00 pm CET ;
• On-call duty may be required for major incidents.

Skills and qualifications:

• Good English language skills to enable customer communication (written and verbal) are a must-have;
• Ability to handle any customer interaction professionally and with a service-oriented attitude;
• Strong technical and analytical skills;
• Experience in L2/L3 support process or equivalent;
• Reliable and precise work style, even under time-pressure;
• Knowledge of ServiceNow is a plus.

Would be a plus:

• Experience in SaaS Product support;
• ServiceNow Administrator certification(or at least experience in ServiceNow).

What we offer:

🧘 Company mission, values, atmosphere, and teamwork based on trust!
🔝 Multinational environment!
🏄🏻‍♂️ Opportunities for professional development and personal growth!
🎓 learning and development activities, mentoring, and coaching!
💵 Fair compensation, bonuses, and benefits included!
👌🏻 Hybrid high-tech office and possibility to work entirely remotely!
🎉Team buildings and sports activities!

brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.

Partnering with enterprises and government agencies globally, brightfin provides cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses. The company has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company.

brightfin named in Top 100 Private U.S. Technology Companies!!!