Position: Customer Care Expert
Company: A-HR
Experience required: 1y
Category: Support
English level: upper
Published: 2022-01-01T00:00:00+02:00

An international product IT company is looking for a Customer Care Expert with fluent English for evening shifts. Company offers remote for now due to the Covid situatuon, in the future - office work. Technical experience is not a must, we teach everything!
Company's employees work in a friendly atmosphere, where a great relationships and a healthy dose of fun are a big part of everyday life, and everyone has the opportunity to show their strong sides, creativity and always eager to learn something new.

**General requirements:** 
• Ability to work in the evening(shifts from 14:00 to 23:00);
• Located in Ukraine(Lviv, Kyiv or remote)  
• Excellent English: fluent in written and spoken English.
• 1+ year of experience in customer facing sphere or any other related areas; 
• Customer oriented: can feel the customer’s emotions and get in their shoes, relate to the customer issues and understand them, passion to resolving/ troubleshooting customer issues/digging to the root, ability to explain tech information to the non tech users,ability to remain professional/calm/humane with the customer under pressure; 
• Service oriented/ Customer focused: sense of ownership for each user case/success, taking care of it till the final result.
• Confident computer user with the basic knowledge of software and web apps (google doc/ google sheets/ domain/ URL etc); 
• Ability to perceive tech information fast and in big amounts 
Passion for troubleshooting process and digging into the user issues.

**Responsibilities:**
• Communicate with users through various support channels. Main channel is a chat, which allows you to quickly provide all the necessary info and collaborate with clients;
• Build strong relationships with users, find out their needs, help them by giving advice;
• Eliminate problems and offer solutions;
• Analyze user behavior, develop and maintain positive relationships with customers;
• Influence how the company supports its users and improve the service to enhance user experience;
• Interact with other departments of the company to solve user problems and optimize processes.

**Benefits:**
• decent salary and bonuses;
• Ability to work remotely for the quarantine period;
• Medical insurance;
• Education and training;
• Career growth opportunities;
• Additionally - gym, lunches and more.
• Creative atmosphere!
• No overtimes!

We are waiting for your CV in English!