Position: Support Engineer L2
Company: Nakivo
Experience required: 2y
Category: Support
English level: fluent
Published: 2022-01-01T00:00:00+02:00

**Main duties:**
Dealing with incoming incidents via email, over the phone and online meetings (G2M, TeamViewer)
Dealing with 2nd line support and development team
Configuring product in customer's environment, describing product requirements and features
Troubleshooting Network Connectivity Issues, Operating System and Application issues
Investigating product issues and providing custom builds with fixes
Helping Sales team with technical questions during meetings
Work on shifts 9:00 -18:00; 17:00-02:00 (company pays for office - home taxi trips).

**Job requirements:**
Experience with virtualization platforms (VMware, Hyper-V, EC2)
2+ years of working experience
Strong knowledge of Linux and Windows administration
Advanced English
University degree in the field of computer science /information systems

**Preferences:**
2+ years of technical support experience
Experience with network traffic analysis (tcpdump, Wireshark)
Knowledge of VMware backup and replication products

**We offer:**
Work in US company.
Interesting tasks.
Competitive salary.
Professional growth.
Friendly team.
Health insurance.
Comfortable office.