Position: Customer Support Manager
Company: Youcontrol
Experience required: 1y
Category: Support
English level: upper
Published: 2023-01-01T00:00:00+02:00

We are YouControl, a company operating with OpenData for financial monitoring and compliance products.

After russia's military invasion of Ukraine, we did not stop working on our core products. Still, we started developing RuAssets to search for russian and belarusian assets and check connections between politically exposed persons and sanctioned individuals. In peacetime, this product would have been designed for routine AML and KYC operations, which would have simplified the work of compliance and risk managers. Today we have accumulated all our efforts to warn the whole world about the threat of cooperation with enterprises with a "russian trace".

We are looking for a Support manager to join our like-minded team.

**Responsibilities:**

- Receive, process and monitor the execution of user requests in the YouControl system;
- Report on requests and their types;
- Coordinate with the IT department, prepare regulatory documents;
- Develop manuals and resolve technical issues;
- Interact with other company departments in ongoing projects.

**Candidate requirements:
**
- Ability to work with large amounts of information and willingness to learn;
- Communication skills;
- Perseverance;
- High level of self-discipline;
- High level of language and writing literacy;
- English Upper-Intermediate.

**We offer:**

- Regular working hours from 9 am to 6 pm or from 10 am to 7 pm
- Opportunities for professional and career development
- Promotion of a high-quality product with a powerful mission to strengthen the economy of Ukraine;
- Health insurance
- Corporate English.