Position: Senior Service Delivery Manager
Company: PeopleForce
Experience required: 3y
Category: Project Manager
English level: upper
Published: 2023-08-01T00:00:00+03:00

**PeopleForce** is a unique and powerful platform that manages the entire employee experience and automates all aspects of HR.
We build a high-performance culture in teams worldwide, starting from our own.

So if you're passionate about working in a dynamic, fast-growing SaaS company with ambitious goals and opportunities, join us, and let’s drive HR Tech together!

**We seek a highly skilled and experienced Senior Service Delivery Manager to join our team at PeopleForce, a leading SaaS company specializing in HRM solutions.** As the Senior Service Delivery Manager, you will play a crucial role in overseeing and optimizing our service delivery processes and ensuring the smooth and efficient operation of our services.

**Responsibilities:**
- Manage end-to-end release cycles and checklists, ensuring successful and timely delivery of releases.
- Provide leadership and support to the service teams, including handling tickets, resolving issues, and ensuring high-quality service delivery.
- Collaborate with stakeholders to prioritize and manage feature requests, ensuring successful implementation.
- Facilitate and manage cycles/sprints to ensure the timely completion of project deliverables and goals.
- Conduct daily standups with development and product teams to foster collaboration and address any challenges or roadblocks.

**Requirements:**
- Proven experience in service delivery management, with a focus on software solutions.
- Preference for candidates with experience in SaaS.
- Strong knowledge and understanding of release management processes and best practices.
- Experience managing support teams and effectively handling tickets.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Effective communication and interpersonal skills to collaborate with cross-functional teams.
- Experience working in Agile methodologies and conducting daily standups.
- Ability to analyze complex situations, make informed decisions, and drive results.

**What do we offer?**
- Work with a young, modern team of professionals in a fast-growing product company;
- Ample opportunities for growth, executing your ideas, and developing a dream company together;
- Learning and development: as we like our business growing fast, there’s absolute support to invest in our team members self-development;
- Paid Annual leave and Sick leave;
- Fully remote job;
- Modern equipment: MacBook, helps to set up your home office and be productive;
- Work schedule (Mon-Fr), beginning at 10:00 and concluding at 18:00 (Kyiv Time zone GMT+3);
- Also, the work schedule could be flexible as long as objectives and key results are met ;)

If you are a motivated and dynamic professional with a passion for service delivery excellence, we invite you to join our team and contribute to the success of PeopleForce. Apply now and be a part of our innovative and collaborative work environment.

**Qualified candidates are requested to send their resumes, cover letter, and salary range requirements.
Join our team at PeopleForce and be part of the ambitious journey!**