Position: Customer Support Engineer
Company: Icecat
Experience required: 1y
Category: Sysadmin
English level: upper
Published: 2021-08-01T00:00:00+03:00

As largest content  aggregator we  provide data in multiple export formats (XML, JSON, CSV, HTML). 

We are looking for a **Customer Support Engineer** to help support Icecat customers on their technical and integration challenges. 

Please come join us if you are feeling passionate about problem solving and enjoy helping customers.

**KEY RESPONSIBILITIES: **
- Communication with internal and external clients regarding Icecat services;
- Evangelizing  of Icecat integration concepts and basis, including formats and best practices, helping with integrations to our APIs, work with Documentation, etc;
- Troubleshooting issues internally with developers team at  Icecat and bridging to customer.

**Skills / Experience Requirements:**
- Advanced level of English (verbal and written);
- Understanding of data  formats as XML, JSON, CSV;
- Basic understanding of  of HTML\JS\CSS, to be able to help with Icecat HTML services;
- Dev Tools for troubleshooting of most of our systems;
- Understanding of Client-Server architecture, APIs;
- Understanding of HTTP protocol, familiarity with GET, POST, PUT, DELETE, HEAD requests, ability to make them and analyze output;
Would be an advantage:
- Linux and CLI. (sed, grep, awk, bash scripting, etc);
- REST architecture understanding also, knowledge of tools to work with all this (e.g. Postman, CURL);
- Basic knowledge of any OOP based Language. Java, C#, PHP (a great plus for this particular role);
- SQL and NoSQL databases principles understanding.

**Please, contact us if you feel challenged!**