Position: Service Delivery Manager
Company: Boosta
Experience required: 3y
Category: Project Manager
English level: upper
Published: 2023-05-01T00:00:00+03:00

Hello from Boosta — an international IT company that creates and promotes its products, deals with performance marketing, and has its own investment fund.
Boosta was founded in 2014, and since then, the company has grown from 3 to 600+ people. However, we’ve managed to keep that Boosta-family atmosphere in our teams!

We are looking for a **Service Delivery Manager**!
Hope to see you at the interview, but first, let's ensure we’re a good match for each other.

**What you'll do**
• Managing a team of project managers: goals setup, motivation, performance evaluation, and team development
• Implementation of optimal development process methodologies
• Monitoring the effectiveness of project management processes and the effectiveness of project teams
• Implementation of projects aimed at developing and improving the efficiency of the project management function
• Monitoring project teams to meet customer expectations in terms of speed, quality, and cost of development
• Control clients’ satisfaction level with development services, creating and implementing solutions to grow this level
• Providing the process of budgeting and reporting for project teams.
• Ensuring processes of cross-functional interaction

**What we expect from you**
• 3+ years of experience in the management of IT managers' teams
• Strong leadership skills with the ability to inspire and motivate team members, and set direction and priorities
• Excellent communication skills with the ability to communicate clearly and effectively with remote clients, team members, and stakeholders at all levels
• Understanding of IT systems, software development, and support services
• Strong problem-solving skills with the ability to analyze complex issues, identify root causes and develop effective solutions
• Ability to think strategically and develop long-term plans for service delivery
• Experience in web project management and support
• Proficient level of using key sw development methodologies, time management, planning, prioritization, risk, and cost management
• Experience in process management using KPI analysis. Practical experience in using Jira & Confluence
• Understanding of budgeting and financial management principles
• Client-focused mindset
• Аdvanced English level
• Degree in Engineering

**How it works**
Stage 1: Short pre-screen call
Stage 2: HR interview
Stage 3: Interview with the project
Stage 4: A collection of references
Stage 5: Job offer

Welcome to the team, our HR team will introduce you to the company's culture and values during a 2-day adaptation program.
The trial period is 3 months, during which we will get used to working together.
And finally, the end of the trial period and a million congratulations to you!

**What we offer**
• Paid 18 vacations, 5 documented, and up to 30 undocumented sick leaves
• Flexible working hours and Remote work
• Mental health support
• Compensation for courses, and training
• Internal library, and educational events.
• English classes and speaking club
• Outstanding corporate parties, team buildings