Position: Customer Support Agent for German market
Company: Amevalue
Experience required: 1y
Category: Support
Published: 2023-08-01T00:00:00+03:00

Amevalue is a customer support outsourcing company. We provide a full range of BPO services to our clients from the EU and USA.

Now we're looking for a customer support agent for an e-commerce company, specializing in the manufacturing and retail of protein shakes.

**It`s a part-time position with 15-25 hours of workload per week**

Requirements:
- **Strong communications skills, in written and spoken German (min.B2) - must**
- 1+ years of experience in Customer Support
- Experience with using Zendesk, LiveChat, CRM, and other customer support tools
- Excellent attention to detail
- Strong critical thinking and problem-solving ability
- Dependable, flexible, and team-oriented

Responsibilities:
- Answer support requests in German;
- Handling defects and sending replacement + notes down
- Answering comments on Instagram & Facebook
- Answering product reviews (app in Shopify)
- Working on returns (Excel list, refund via Excel)
- Taking care of exchanges
- Check that all orders are shipped


The schedule is free. The only condition is that all customer tickets and requests must be processed no later than 24 hours after they are registered in the system

We offer:
*Attractive compensation pegged to the U.S. dollar
*Part-time job availability
*Work remotely
*Family environment with an extremely friendly team
*Opportunity to work closely with the CEO

If you have the qualifications needed and are ready to maintain the required duties daily, please apply!