Position: Client Renewal and Executive Support Specialist
Company: UNIRGY
Experience required: 2y
Category: Support
English level: fluent
Published: 2023-05-01T00:00:00+03:00

Job Title: Client Renewal and Executive Support Specialist

***REMOTE***

UNIRGY is a leading enterprise marketplace platform that empowers major organizations to build and scale their online B2B and B2C marketplaces. We are committed to providing innovative solutions and exceptional customer experiences, helping our clients achieve their goals. We are looking for a passionate and experienced Executive / Administrative Assistant to join our team and help us shape the future of B2B and B2C multivendor commerce.

We are seeking a highly organized and proactive Executive Assistant to support our executive team,  with a focus on client renewals and invoicing. As the Executive Assistant, you will play a critical role in ensuring smooth client renewal processes, managing invoicing activities, and facilitating effective communication between our executives, clients, and internal teams. This is an exciting opportunity to join a dynamic software company and contribute to its growth and continued success. This position offers an excellent possibility for career growth, providing you with opportunities to expand and advance within the organization.

Responsibilities:

-	Coordinate and manage the client renewal process, including sending out renewal notices, tracking responses, and updating the CRM.
-	Serve as the primary point of contact for client inquiries and concerns related to renewals, and promptly addressing any issues.
-	Work closely with the Finance department to generate accurate and timely client invoices, ensuring adherence to pricing and contractual terms.
-	Monitor and track invoice payments, follow up on overdue accounts, and liaise with clients to resolve any billing discrepancies or payment-related issues.
-	Maintain a comprehensive database of client contracts, agreements, and billing information, ensuring accuracy and confidentiality.
-	Coordinate and ensure the timely annual billing, invoicing, and renewal for up to 50 assigned client accounts.
-	Ensure on-time dispatch of invoices for all assigned accounts
-	Work closely with various vendors, ensuring timely and accurate delivery of required items and services.
-	Act as a liaison between executives, internal teams, external stakeholders, and clients, ensuring efficient and timely communication.
-	Conduct research and compile information to assist executives in decision-making processes.
-	Manage and prioritize incoming emails, inquiries, and requests, ensuring they are addressed in a timely and appropriate manner.
-	Provide support in organizing company events, conferences, and team-building activities.
-	Perform diligent follow-ups post-meetings, including note-taking, scheduling, and calendar management

Qualifications:

-	Proven experience as an executive assistant or in a similar role, or role with a focus on client renewals, AR/AP, Invoicing, or account management, preferably in the software or technology industry.
-	Excellent organizational and time-management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.
-	Strong written and verbal communication skills, with exceptional attention to detail.
-	Discretion and professionalism when dealing with sensitive client and financial information.
-	Strong problem-solving and decision-making abilities, with a proactive and solutions-oriented approach.
-	Ability to work independently and collaboratively in a fast-paced environment.
-	Flexibility and adaptability to changing priorities and deadlines.
-	Bachelor's degree in business administration, finance, or a related field is preferred.

What We Offer:

-	Competitive salary and performance-based incentives, including equity.
-	Comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.
-	A dynamic, inclusive, and supportive work culture that encourages personal and professional growth.
-	Opportunities for career advancement and ongoing professional development.
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Join our team and help us shape the future of enterprise multivendor e-commerce. If you're a motivated, customer relationship-focused professional with a track record of success, we'd love to hear from you!