Position: IT Support Specialist
Company: Customertimes
Experience required: 1y
Category: Support
English level: intermediate
Published: 2022-12-01T00:00:00+02:00

Provide courteous professional customer service and technical assistance. Assist user community and other IT personnel to troubleshoot, maintain, and resolve desktop computer hardware and software issues.

**Key Responsibilities Include:**
• Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks.
• Grant access, change, and reset passwords.
• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
• Serve as the initial point of contact for troubleshooting hardware/software PC problems.
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
• Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
• Log all calls and activities accurately in a tracking system.
• Special projects and additional duties as assigned.

**Requirements:**
• 1+ year experience performing level one help desk support working as part of a corporate help desk/IT team.
• Basic Technical Certification (A+, networking, MCP, etc.)
• Strong customer service, can-do attitude, with good follow-through skills.
• Available to working with Jira
• Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 10 and Apple (MAC) are preferred.
• Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring.
• Possess proven analytical and problem-solving skills.
• Work well with others in a team environment requiring minimal supervision.
• Good written and verbal communication skills in English and Ukrainian.

**Benefits**:
• Flexible work schedule.
• Starlink and generator in our offices.
• Office or mixed types of work are welcome.
• Regular compensation package reviews.
• 20 working days of paid vacation leave, 15 working days of paid sick leaves, and 5 “day offs”.
• Medical Insurance program for employees (and the ability for an employee to ensure family members at a corporate rate).
• Certification coverage & support for participation in specialized events (webinars, conferences, training etc.).
• Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire company.