Position: Customer Success Manager
Company: GoMage and Sellbery
Experience required: 2y
Category: Support
English level: fluent
Published: 2020-08-01T00:00:00+03:00

Requirements:
- Recommendations from previous employers is a must!
- At least 1 year experience in the customer success department
- Experience working with native English speakers
- Experience working with CRM systems, such as Zendesk, Hubspot, etc.
- Experience working with ticket management systems, such as Jira, Youtrack, etc.
- Excellent communication skills
- Ability to understand customer’s problem and offer the best solution possible
- Flexible and inventive thinking
- Patience and composure while working with frustrated customers
- Stress resistance
- Advanced written and spoken English
- Desire to learn and develop your skills
- Strong self-discipline and self-organization
- Stable high-speed internet connection
 
Responsibilities:
- Work the night shift (4 pm to 1 am OR 5 pm to 2 am EET (Kiev time)) – 8 working hours + 1 hour lunch break, to cover North and South American time zones;
- Process incoming chat requests, emails and phone calls from customers;
- Help customers with the configuration of our SaaS Solution settings, provide guidance and assistance on any questions about the SaaS Solution and its features;
- Conduct primary investigation of the reported issues and escalate support tickets to the higher level for further investigation;
- Work with the internal and external documentation for the SaaS Solution, fill in missing information;
- Provide the full setup service upon a special customer’s request.

We offer:
- Work on an interesting world-class project as a part of the professional team;
- Remote work with stable 5/2 schedule and official employment;
- Annual paid vacation of 20 working days;
- Competitive payment depending on skills and experience.