Position: Engagement Lead/Community Manager
Company: Futurra Group
Experience required: 2y
Category: Support
English level: upper
Published: 2023-08-01T00:00:00+03:00

We are looking for an ambitious **Engagement Team Lead (remote)** to join our Operations Team. Engagement Team Lead role is all about ensuring communication and management of ~100 remote supply agents. The candidate will maintain their KPIs and report on team performance to the Operations Manager.

**Key Responsibilities:**
- track the agents' KPIs and drive the team to improve work quality;
- communicate with agents on their attendance/performance (i.e. KPI adherence);
- implement new and updated guidelines/policies, tailor information to the supply agents properly;
- deal with ongoing flow of different questions from agents, convey information in comprehensive and polite way;
- manage the working schedule of current supply agents.
 
**As our candidate you have:**
- 1+ year of work experience as Customer Support Team Lead or 2 years as Customer Support Agent;
- advanced written English (C1);
- team management experience;
- result-oriented approach;
- deep understanding of appropriate communication with customers/agents;
- ability to comply with tasks independently and take responsibility in challenging situations.
 
**The growth of our employees is a success of our company, therefore we have created the most comfortable working conditions:**
- 18-19 working days/month (~4 days/week, both weekdays and weekends);
- day shifts solely (10:00-19:00 UA time);
- remote format;
- non-bureaucratic environment;
- your career and financial growth directly depend on your results.
The conditions could be negotiable.

**Futurra Group is built on continuous investment in people. All of our managers have implemented their own ideas and have grown within the company.
Join us!**