Position: Customer support representative
Company: Digifico
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-03-01T00:00:00+02:00

Our experienced team of developers conceives, creates and operates web and mobile applications.
 
We are looking for Customer support representative to provide friendly, helpful, knowledgeable and timely support to our users and customers
 
Job Responsibilities:
Take ownership over the support flow of Chanty web, desktop and mobile applications across in-app, Zendesk, email and social media channels
Troubleshoot issues and report them to the Product team
Test features before the release and provide feedback
Help Marketing and Sales teams with insights and assist with customer-related content
Create and update Help Center articles and internal knowledge base
Build relationships with clients through open and honest communication
Consistently provide genuine, friendly, personable and professional service
Stay on top of the latest trends and tech advancements in team communication space

Required Experience:
Advanced knowledge of English (C1+)
Effective communication, interpersonal and organizational skills in person and on the phone
Excellent listening skills and the ability to work both independently and with a team.
Exceptional writing skills
Must have ability to multi-task and prioritize workflow
Strong interpersonal skills and the ability to empathize with clients
Strong attention to details and organizational skills
 
Preferred Experience:
Customer service experience 
Customer support software experience (Intercom, Zendesk)
 
We offer:
Long-term projects with the use of new technologies in a team of professionals
Benefits package - vacation days, sick leave, sports
Comfortable office in the center of the city
Friday Lunch