Position: Support team QA / Trainer (B2B support)
Company: Glovo
Experience required: no_exp
Category: Support
English level: upper
Published: 2020-06-01T00:00:00+03:00

**Your tasks**
- Communicate with managers to determine training needs and schedule training sessions
- Manage weekly assigned workloads, reviewing and scoring agent competencies against
predefined standards
- Report on the results of these quality audits analyzing the statistical quality data and identifying areas for improvement
- Analyze audit outcomes and carry out appropriate effective training programs
- Conduct workshops, individual training sessions, remote training sessions with the Hubs, etc via remotely, On-site TTT 
- Prepare educational materials such as handouts, Knowledge test, Presentations, videos
- Support and mentor new employees
- Conduct evaluations to identify areas of improvement
- Monitor employee performance and response to training
- Translate short documents in Ukrainian/ Russian
- Upload /Update Knowledge Base in Ukrainian/ Russian
- Create/Upload courses in LearnUpon (LMS)

**We expect from you:**
- Minimum of 3 months - 6 months of experience
- Excellent computer competence, including experience with databases and Microsoft Office and/or Google Drive
- At least Upper Intermediate English level as training sessions may be conducted in this language
- Willingness to keep abreast of months new techniques in teaching & training
- Proficient in Google tools and Office (esp. Slide and Powerpoint); e-learning software is an asset
- Great communication, presentation, and public speaking skills
- Knowledge of QA terms, tools, and methodologies
- Analytical skills and familiarity with reporting and data handling
- Detail-oriented with strong problem-solving and decision-making skills
- A strong Customer Service mindset
- Ability to work in a team, keep a positive attitude working under pressure and with short deadlines in a fast-changing and dynamic environment
- Organizational and time management abilities

**What we suggest you:**
- fully official labour relations
- KPI-based bonuses
- great team of makers
- flexible working environment