Position: Technical Customer Support
Company: TEAM International
Experience required: 1y
Category: Support
English level: upper
Published: 2021-06-01T00:00:00+03:00

**Responsibilities:**
• Imaging, configuring, and troubleshooting of computers and hardware for end-users.
• Overseeing helpdesk operations and service levels.
• Responsible for the managing and troubleshooting of cloud-based systems and platforms.
• Producing, maintaining, and validating standard operating procedures.
• Maintaining conference room systems, functionality, and end-user experience.
• Responsible for the timely on/offboarding of full-time employees and contractors.
• Participating in project activities and tasks.

**Will be plus:**
• Systems Administration experience.
• Helpdesk Queue Management experience.
• Process improvement experience.

**Requirements**
• 1+ Years in customer support, helpdesk member
• You have a Bachelor’s degree in Computer Science or a related field of study.
• You have good customer service skills.
• You have a working knowledge of basic network concepts (TCP/IP, LAN, WAN, wireless, VPN, and IP telephony).
• You have strong technical knowledge of PC hardware, Google Apps, Microsoft Windows, Slack, Zoom, and Microsoft Active Directory in a networked environment.

**Benefits**
• Competitive salary based on your experience level;
• Friendly and trustful atmosphere;
• Professional and career growth opportunities;
• Big goals, challenging work and meaningful feedback;
• Opportunity to work and communicate directly with the customers;
• Your health support via compensation of sports activities, vacation policy, and private medical insurance;
• Modern and comfortable office near the city center.