Position: QA Support Engineer for Spark
Company: Readdle
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-06-01T00:00:00+03:00

Being a part of the QA team, the Support Engineer provides in-depth research of the customer issues and reports requests to Development teams in order to improve the overall quality of Readdle products. 

We are looking for a person who is keen on apps for productivity and enthusiastic about providing excellent technical support. The job is a great opportunity to learn about the development process of apps, to gain knowledge about different factors influencing the quality and rating of a product.

**Responsibilities:**
Provide excellent customer service through support tickets processing
Investigate complaints about the product from user feedback 
Report issues to developers on JIRA, also suggest technical workarounds for the end-user if such are available
Contribute to team efforts to maintain and influence the quality of Readdle products 
As a part of the QA team interact with Customer Support and Development teams to follow, improve product quality and to push fixes faster
Help, teach and explain complex cases to the Customer Support team

**Requirements:**
Advanced English Eager to learn new technologies and products
Excellent problem-solving and analytical skills
Understanding of networking fundamentals (IMAP/SMTP)
iOS and macOS power user
Committed to providing work of the best quality
Responsible and efficient
Experience with other email clients (Gmail, Outlook, Apple Mail)
Understanding of user thinking (ability to extract crucial part of user complains)
The persistent interest in software is a plus
Experience in creating bug reports is a plus
Geeks are welcome ;) 

You’ll be leading the way. We’re betting you’re driven to build great things and get awesome results. Join this amazing journey with Readdle.