Position: Task and Processes Controller
Company: Paymentop
Experience required: 1y
Category: Project Manager
English level: upper
Published: 2023-07-01T00:00:00+03:00

The primary responsibilities:
-Actively assist in the execution and implementation of tasks within designated timelines.
-Respond to incidents and requests from partners and government bodies under the guidance of senior team members.
-Monitor information systems, emails, and messengers, reporting any issues or anomalies to senior team members.
-Assist in analyzing the backlog of incidents and tasks to determine which ones require immediate attention.
-Support senior team members in tracking the availability of key staff, leads, and executives.
-Assist in identifying high-priority tasks with short deadlines and prioritize them accordingly.
-Verify the correctness of processes under the guidance of senior team members.
-Contribute to updating the department's decision trees as directed by senior team members.
-Assist in monitoring negative customer feedback, customer satisfaction, and communication reports, providing relevant information to senior team members.
-Participate in the execution of small non-IT projects, working closely with senior team members.
-Assist in the control and analysis of departmental reports on a weekly or periodic basis, providing input and feedback to senior team members.
-Support efforts to improve communication between departments and assist in the coordination of auditing tasks as directed.
-Prepare and provide reports to the company's management, under the supervision of senior team members, with a focus on critical tasks and potential delays.

Requirements & Skills:
-Bachelor’s degree in Finance (Economics, Economic Cybernetics, Statistics, Business economics, Accounting, Banking, or related);
-2+ years of experience on relevant position;
-Good knowledge of task manager systems (Jira, etc.);
-Knowledge of basic computer programs and Google tools;
-English knowledge (B1-B2);
-Ability to select and compile data for correspondence or reports;
-Ability to adhere to schedules and deadlines;
-Excellent interpersonal and communication skills;
-Ability to prioritize work and work in multitasking mode in fast-paced and changing priorities.