Position: Corporate Systems Support Engineer
Company: Perfectial
Experience required: 3y
Category: Support
English level: intermediate
Published: 2021-01-01T00:00:00+02:00

Being a good company, Perfectial offers plenty of opportunities for professional development through project experiences, tailored career plans, multiple incentives, well-organized project management and open and welcoming atmosphere.

**Requirements:**
• Bachelor’s degree or equivalent experience in computer science, and/or business administration, and/or finance
• 3+ years of strong analytical/technical background in an enterprise environment.
• Desired experience with databases, networks, backups and disaster recovery, collaboration platforms.
• Proven experience with implementation and/or support of ERP and/or CRM systems for small or medium sized businesses.
• Experience with Python will be an advantage.
• Experience with Odoo, ZOHO and Creatio will be a plus.

**Technical Skills:**
• Individual contributor.
• Demonstrated self-motivation, analytical, problem solving skills and initiative to achieve desired outcomes.
• Ability to direct technical resources and communicate status of issues to non-technical staff.
• Ability to drive root cause analysis and continuous improvement initiatives.
• Ability to manage time, balance multiple tasks and work with changing priorities.
• Good objective quality control: would not deliver or accept half-baked work.
• B2 or better English is a must.
• Business processes understanding is a must.

**Responsibilities:**
• Work with Head of IT and key stakeholders to adjust corporate systems strategy.
• Responsible for all the support and assistance to the end-users in daily corporate systems operations.
• Manage all corporate systems related queries and tickets within service desk platform.
• Provide inputs and forecasts for corporate systems budgeting.
• Manage minor corporate systems improvement projects.
• Participate in major corporate systems development, deployment, data and process migrations.
• Maintain corporate systems license and asset capacity.
• Participate in strategic IT projects, maintaining budget and schedule.
• Co-ordinate with IT team to ensure efficient corporate systems’ operation.
• Ensure change management guidelines and good maintenance practices are followed.
• Develop and maintain formalized corporate system use and support policies when needed.
• Liaison with information security department to implement and maintain a secure business environment, research/recommend appropriate changes.
• Submit verbal and written status reports to IT management and business units on corporate systems status and issue resolution.

**We offer:**
• Friendly and supportive environment
• Competitive salary
• Paid vacations and sick leaves
• Medical insurance
• Career development: professional guidance, certifications and mentorship
• Professional events: participation and reimbursement
• English language courses
• Team buildings and corporate celebrations

Feel free to contact me anytime, I will provide you with all the information you might be interested in.