Position: Call Center Analyst
Company: ITSTAR
Experience required: 1y
Category: Data Science
English level: upper
Published: 2021-10-01T00:00:00+03:00

**Position description:**
In the position of CC Analyst you will have to analyze large amount of information related to the activities of the call center.

**The main tasks:**
    - you will need to analyze the load on the call center;
    - control the quality and efficiency of the call center operators;
    - need to generate and maintain reports on the call center;
    - work with databases (SQL);
    - analyzing and systematizing the received data;
    - cooperation with HR department and Training departments of the call center;
    - preparation of the schedule based on the workload.

**Requirements:**
    - 1-3 years experience in a similar position. (In the large call center segment will be a plus).
    - Exel, Google tables, SQL.
    - experience working with large data sets;
    - responsibility
    - accuracy
    - analytical mindset
    - excellent communication skill 
    - upper - intermediate level of English.

**Desirable:**
    Love of the exact sciences.
    Experience with BI tools (Power BI, etc.)

**We offer:**
    - competitive compensation depending on experience and skills;
    - individual career growth;
    - work with interesting eCommerce projects;
    - fully paid vacation and sick leave;
    - flexible work schedule, no overtime;
    - comfortable modern office with a convenient location (Kiev, m. Pecherskaya 3 minutes);
    - training and professional development at the expense of the company and unlimited opportunities for professional and personal growth;
    - English language courses;

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