Position: CRM Support Engineer
Company: Viseven
Experience required: 1y
Category: Support
English level: intermediate
Published: 2021-11-01T00:00:00+02:00

**Requirements:**
- 1+ years of experience as an IT specialist (sys admin or support specialist).
- Strong knowledge SQL .
- Basic knowledge of Windows Server family.
- IT security basic knowledge (antivirus, firewall, spam filter, VPN, patches, updates).
- Intermediate+ English
- Excellent collaboration, communication, and presentation skills.
- Punctual and attentive to details.
- Technical analysis, planning, and problem-solving skills.
- Ability to work in an ever-changing, fast-paced, dynamic environment.

Will be a plus:
- Experience in CRM systems support

**Responsibilities:**
- Processing of all incoming requests according to SLA with the corresponding customer;
- Diagnosis of problems with the product (reproduction, testing, analysis of logging, identification of reasons and their documentation, description of the steps for reproduction and results of the analysis in the appropriate cases);
- Finding a solution for the problem fix or escalation to the appropriate development team;
- Timely notification of customer about delays in resolving a request if while runtime identifies issues that are solved by external software vendors or need to be refined by the development team;
- Filling in the internal knowledge base with the appropriate instructions about requests handling and fixing;
- Conducting technical demos, trainings, and certifications for external and internal customers;
- Analysis, validation and detalization of requests for refinement of new functionality on content or framework level;
- Testing of new functionalities after releases