Position: Salesforce Business Analyst
Company: Mobilunity
Experience required: 5y
Category: Business Analyst
English level: intermediate
Published: 2022-08-01T00:00:00+03:00

Our client’s product is a game changing company that drives digital transformation to create new growth and business value faster. They connect organizations, brands, technology and people through design-driven transformation, creating amazing customer experiences and building digital products that operate in America, Europe and Emerging Markets through its offices in New York, London, Paris and Tel Aviv.

Our ideal candidate will have a background in identifying application requirements, functional design, configuration and testing.

**Responsibilities:**
◼ Gather and refine requirements for the creation of functional and technical design
◼ Conduct and lead requirements and solution design workshops
◼ Drive discovery conversations with our clients’ IT staff and business stakeholders
◼ Author design and configuration specifications based on client business and technical requirements
◼ Define process, create, and maintain workflow and related documentation
◼ Evaluate client processes and technologies for the purpose of innovation and improvement
◼ Develop and maintain requirements documentation including RTM
◼ Provide configuration expertise for validation and testing
◼ Work with client user groups to identify and set priorities for future innovation
◼ Advise and guide clients towards best practices in Salesforce.com configuration, workflow, customization and data validation
◼ Participate in pre-sales efforts and strategic project planning as required
◼ Develop project-specific training material
◼ Create and execute Functional Test Scripts
◼ Conduct training sessions

**Required Skills:**
◼ 5+ years in dedicated Business Analyst role on CRM consulting and implementation engagements
◼ 2+ year dedicated Salesforce.com Business Analyst experience
◼ Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
◼ Salesforce.com Service Cloud implementation experience
◼ Knowledge of APEX and VisualForce development
◼ Experience with Software Development Life Cycle methodologies and best practices
◼ Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
◼ Experience in working with relational databases such as Oracle or SQL Server
◼ Experience in working with data management tools
◼ Strong documentation, prioritization and training skills
◼ Excellent customer interface, analytical and problem solving skills in French and English
◼ Excellent communication and inter-personal skills, accustomed to working in both large and small team environments
◼ Strong experience working on Agile projects
◼ Knowledge of database design and data migrations
◼ Excellent communication, presentation, and interpersonal skills
◼ Solid understanding of SaaS and CRM development processes and methodologies
◼ Bachelor or advanced degree in Information Technology or equivalent
◼ Salesforce Certified Administrator (201)

**Desired Skills:**
◽ Experience with Marketo
◽ Salesforce Certified Advanced Administrator (211)
◽ Salesforce Certified Sales Cloud Consultant or Salesforce Certified Service Cloud Consultant

🤸‍♂️ **COME ON BOARD, AND LET’S GROW TOGETHER!**

**JOINING THE TEAM YOU WILL GET:**
🍀 The friendliest community of like-minded IT-people
🍀 Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
🍀 Mobilunity Medical Insurance program designed to attend our teams’ needs
🍀 Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
🍀 Fair salary and 100% taxes coverage – don’t worry about possible taxes raise – we will get you covered
🍀 Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
🍀 No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones on all of the 3 floors
🍀 English classes in 1-to-1 & group modes with elements of gamification
🍀 Neverending fun: sports events, tournaments, music band, multiple affinity groups