Position: Customer Success Manager
Company: socprime.com
Experience required: 2y
Category: Project Manager
English level: upper
Published: 2020-08-01T00:00:00+03:00

You'll have the following key responsibilities:

Building solid relationships with clients all over the world and being an advocate of every client
• onboard new customers and renew existing customers
• consult and educate users on a day-to-day basis
• facilitate customer interaction with all engaged departments
• collect and structure customer feedback, forward it to the Product owner
• improve the health status of assigned clients & prevent churn
• ensure the success of SOC Prime’s loyal customers and upsell them

Qualifications:
• Customer Success Manager/Account Manager/Client Manager experience at least 1 year
Background in cybersecurity will be a huge plus
• Successful experience of working with enterprise customers
• Ability to match the client’s business requirements with product features
• Ability to select and present insights, including performance and implement get better plans if needed
• Problem-solving skills
• Excellent customer-oriented person; ability to penetrate, grow and retain accounts, build rapport and quickly spot and manage potential risks and issues
• Focus on achieving critical targets and strategic objectives
• Advanced English (both spoken and written)
• Intercom, Pipedrive, Jira Service desk experience as a plus (or another ticketing / CRM system)