Position: Customer Support Manager for a UK-based fintech startup
Company: GoSolo
Experience required: 1y
Category: Support
English level: fluent
Published: 2023-07-01T00:00:00+03:00

GoSolo (https://gosolo.net/) is a fintech app for the UK market which makes it lightning fast to register a new limited company, open a business bank account with a debit card and start raising invoices.

We are looking for a customer support manager with the following skills/experience:

Must haves: 
1. Strong prior experience with customer support.
2. Excellent written English communication skills, both formal and informal.
3. Positivity towards clients, willingness to go an extra step in helping them

An ideal candidate would have:
4. Experience as an entrepreneur or in a startup, experience or strong interest in the UK.
5. Any extra language on top of English is a plus.
6. Proactive mindset, analytical skills to spot repetitive issues, suggest product improvements
7. Prior experience in fintech or retail banking
8. Knowledge of Jira, Freshdesk and task management tools
9. Ability to collect, analyse feedback and make meaningful suggestions and contributions to product development plans

The primary role would be to respond in writing to customer requests, prioritising them and separately helping the clients complete their registration and daily tasks.

The job does not require cold calling or any spoken communication with clients. 

Flexible hours.
Remote or office in Kyiv.

Our team members are based in Kyiv and the UK, so strong remote communication skills are essential.