Position: Senior SAP Service Manager (m/w/d)
Company: ITP
Experience required: 3y
Category: Lead
English level: upper
Published: 2022-07-01T00:00:00+03:00

task

As a Senior SAP Service Manager, you will play an important role in our company. They form the interface between our customers and our service team. You will be responsible for the management and control of larger SAP AMM services for external customers and will take on the following tasks:
Management of interdisciplinary and partly international service teams
Implementation and optimization of service management processes according to ITIL
Ensuring the provision of the agreed services in the agreed service quality and thus a high level of customer satisfaction
Preparation and implementation of steering committee and service meetings, both with the customer and internally
Support in the creation of customer offers and participation in presales activities
Definition and creation of service reports

profile

You have a degree in business informatics or a comparable qualification as well as further knowledge in the following areas:
min. 5 years experience as SAP Service Manager
Experience in dealing with ITIL-based IT processes
Experience with the planning, design and operation of SAP services
Sound knowledge of the planning, modification, realization and implementation of solutions as well as the development of solution strategies
Excellent communication and team skills as well as very good analytical skills
Very good knowledge of spoken and written German and English.