Position: Site Reliability Engineer
Company: Playson
Experience required: 5y
Category: Other
English level: upper
Published: 2023-08-01T00:00:00+03:00

**We are looking for a Site Reliability Engineer. It is a position in the Platform Tribe, SRE Stream, FireX Squad, responsible for the automation and high-load infrastructure maintenance.**

**To succeed in the advertised role, you have:**
― Strong experience with issues processing (RCA, Postmortems practices).
― Strong understanding of Kubernetes (K8s) — Including deployment, scaling, troubleshooting, and managing containerized applications.
― Proficiency in AWS services — Specifically, expertise in Amazon Elastic Kubernetes Service (EKS), EC2, RDS, CloudFront, and other relevant services.
― Infrastructure as Code (IAC) — Terraform must have
― Containerization technologies — Knowledge of Docker, including creating and managing Docker images and containers.
― CI/CD — Familiarity with continuous integration and continuous deployment tools like Jenkins, GitLab CI/CD, or GitHub Actions.
― Monitoring and observability — Experience with monitoring tools like DataDog, Prometheus, Grafana, and logging solutions like Elasticsearch, Logstash, and Kibana (ELK Stack) or AWS CloudWatch.
― Networking — Strong understanding of network concepts like DNS, load balancing, and firewalls, as well as network protocols like TCP/IP, HTTP, and HTTPS, and gRPC as a big plus.
― Scripting and programming languages — Proficiency in at least one scripting language (e.g., Python, NodeJS, Go).
― Configuration management — Experience with tools like FluxCD/ArgoCD.
― Version control systems — Proficiency in using Git or other version control systems.
― Incident management — Familiarity with incident response and management tools like PagerDuty, Opsgenie, or VictorOps.
― Strong problem-solving and troubleshooting skills — The ability to diagnose and resolve complex technical issues.
― Strong ownership, proactiveness, persistence, and passion for maintaining one of the biggest online gambling platforms

**Would be beneficial to know:**
― FluxCD/ArgoCD
― Ticket systems: Jira
― Understanding of event-driven architecture
― Understanding of ITIL Frameworks
― Security best practices — Knowledge of security principles, including securing applications, infrastructure, and data
― Cilium
― Terragrunt experience

**The importance of the role is in:**
― Day-to-day management of alerts, checking systems, and escalating issues as necessary.
― Be part of a team that provides 24×7 on-call support for critical SaaS events.
― Available in case of emergencies when team members are not available or need help.
― Documentation of issues and remediation steps.
― Proactively create appropriate monitors in the EKS/K8S ecosystem.
― Deploy to EKS/K8s cluster using Terraform and Helm/Flux.
― Improve existing infrastructure health by implementing checks and scripts to correct known issues.
― Maintenance and development of deployment code.
― Implement/integrate new technologies in our Cloud Infrastructure.
― Collaborate with other teams and departments to provide the highest level of support and assistance.
― Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes.
― Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers.
― Perform RCA and take necessary corrective actions to prevent the recurrence of issues.
― Create and assign alert-related actions to the appropriate team after the investigation.
― Handle support requests for environment-specific actions.

**What you get in return:**
🏆 Competitive market salary
🏆 Performance-based bonus system
🏆 Paid vacation leave
🏆 Paid sick leave
🏆 Special Life Event financial support
🏆 Autonomy in terms of flexible schedule and absence of micromanagement
🏆 Remote work
🏆 Health insurance
🏆 Team of enthusiastic and ambitious professionals
🏆 Sponsored professional trainings when applicable
🏆 Employee Referral bonus program
🏆 Dynamic company with a massive plan for further growth
**Enough has been said — now let’s talk about how you can contribute to the success of the Platform Tribe and Playson. Apply now!**