Position: IT Delivery Director (Contact Center)
Company: Raiffeisen Bank
Experience required: 5y
Category: Product Manager
English level: upper
Published: 2022-01-01T00:00:00+02:00

**Preferred qualifications:**
- IT Education: University degree in IT or IT related specialty
- Project management experience (3+ years) for large scale IT Projects in banking area, successful projects implementation
- Proven experience in budling contact center solutions
- Good IT management skills and understanding of IT processes (Change Management, Release management and others)
- Experience in development contact center platform based on Genesys / Cisco / Asterisk or similar software, preferably cloud native
- Good command of technical English, ability to communicate and negotiate with different management levels
- Knowledge of Scrum, Kanban, Waterfall methodology, roles, activities and process outputs for software development
- Strong organizational and problem-solving competency
- Strong interpersonal/social skills

**Your responsibilities:**
- Strong partnership with the Business Owner and Product Owners on “eye to eye” level
- Work closely with Product Owner and Enterprise Architect to define the Product Stream backlog and the Release Plan
- Ensure that the delivered solution fits to the overall IT strategy and IT goals/tasks are reflected in the Product Backlog
- Provide technical and IT related strategic input for the respective business area
- First escalation instance on IT side for Product Owner, Scrum Master and IT (Team)
- Ensure proper involvement of all IT roles, IT resource management for Adaptive team
- IT internal alignment of IT standards and documentation required for Adaptive team setup
- Accountable for delivery of Product Stream IT deliverables
- Manage IT risks and technical interdependencies

**We will support you professionally and personally:**
- You will work in a large international company that provides possibilities for professional and personal growth
- Complex and complicated challenges, opportunity to contribute into corporate level transformation
- Become a part of a highly professional and successful team with an international company culture
- Opportunity to visit our non-stop internal meetups: Tech talks, Demo days
- Possibility to work remotely or in a comfortable and cozy office near Kontraktova Square
- Stability and a social package that includes 28 days of paid vacation, medical insurance
- Competitive salary and bonuses for your efforts and contribution
Great corporate events and Team building activities