Position: Customer Support Specialist at Sofia, Bulgaria (no relocation)
Company: DUXGroup
Experience required: 2y
Category: Support
English level: intermediate
Published: 2023-09-01T00:00:00+03:00

We are currently looking for **Customer Support Heroes** to work from our recently opened office in **Sofia, Bulgaria**. 

**Your future responsibilities:**
- Deliver amazing customer service, friendly support and helpful solutions to players via chats and tickets.
- Correctly escalate issues to Slack/Jira and always get back to the player with the resolution.
- Follow updates in Confluence and Slack in order to get acquainted with all procedure changes.
- Be the voice of the player - timely provide feedback to your shift lead about issues players are facing at the moment.


**What we're looking for in our future customer support hero:**
- Good knowledge of English (Upper-Intermediate B2+) - necessary.
- Good knowledge of a second language (preferably German/ Portuguese/ Spanish/ Turkish B2+) - **additional plus.**
- Ability to work 5/2 (one working day will be on Saturday or Sunday).
- Aspiration to help and problem-solving attitude.
- Flexibility and proactivity.
- Prior experience working within the iGaming sector is a plus.

**What do you get? **
- Work in a friendly, young, and very dynamic team.
- Ability to work 1 day a week from home (after the probation period).
- Private healthcare (after the probation period).
- Opportunity for self-development (we provide you with internal and external training and carry out monthly 1:1 to discuss your professional development).
- Opportunity for career growth. As we are growing very quickly there are many internal job openings.
- Cozy and comfortable office with snacks and fruits.
- Regular small office parties after monthly meetings.