Position: Support Engineer (Poland)
Company: Innovecs
Experience required: 5y
Category: Support
English level: upper
Published: 2022-12-01T00:00:00+02:00

We are looking for a highly motivated Support Engineer, to join our fast growing R&D team!

Responsibilities:

Take end-to-end ownership of customers’ technical product issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
 Serve as point of contact on customers’ product escalations and ensure customer issues are resolved meticulously.
 Coordinate with QA, R&D, and Product teams regarding client problems or feature requests
 Enrich our client Knowledge Base with relevant technical information.
 Create and lead support improvement processes across the company.
 Provide product feedback and insights to the business and R&D teams.
 Manage various internal projects, such as: training, ensuring support readiness for new feature releases, etc.
 

Requirements:

5+ years of experience with technical product-related support/QA/development
 Passion for solving customer issues in a fast paced environment
 Structured and process-oriented
 Multitasking and ability to work independently
ABOUT INNOVECS 

Innovecs is a global digital transformation tech company with presence in the U.S., Europe, UK, Australia, LATAM, and Israel. With 10 years on the market and 850+ team members, we focus on long-term cooperation with our people providing them with the opportunity to learn, grow, develop, and stand out not only in their profession but also outside of it. We are one of the fastest-growing private companies in America by Inc. 5000, and on the list of 100 Best Global Outsourcing Providers by IAOP, have TikTok with over 10m views, and 10+ lifestyle communities by interests. Get on board and unlock your potential with us!

ABOUT THE CLIENT

Our client is an award winning, all-in-one gifting platform that helps companies reward their employees and customers - boosting loyalty and engagement through a fun and engaging digital experience. Snappy’s gifting algorithm automates the selection and sending off personal gifts and messages at scale, and notifies recipients through fun and personalized digital unboxing experiences.

We specialize in building recognition programs for all sorts of businesses - Amazon, Zoom, Salesforce, Microsoft, Uber, Deloitte and over 800 more, Plus, we're growing everyday - 400% , if you want to get technical! We've seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy.


WHAT WILL YOU GET

Attractive compensation with full benefits package.
Complete hardware setup for working from home.
Individual development plan, career coaching, and Mentorship Program;
Investment in your professional growth: workshops, webinars, training platform, and edutainment events;
Global certification preparation program (AWS, ISTQB, Unity, Scrum, etc.), and comprehensive online courses on Udemy, Educative, Pluralsight, edX;
Flexible working mode in hybrid teams with high-skilled peers;
Open-door culture, simplified processes, transparent communication, and top management at a handshake distance;
Private health insurance, paid maternity/paternity leave, sick leaves, vacation, and holidays;
Online workouts with fitness coaches & community enrollment in activities such as esports, yoga, chess, mindfulness, etc.;
English classes and public speaking club to boost your language and presenting skills;
Virtual team buildings, social activities and occasional gifts to celebrate Innovecs lifestyle.
 
Here at Innovecs, we promote equal opportunities and embrace diversity in our teams in terms of work experience, area of expertise, culture, religion, gender, and ethnicity. We are committed to building a tight-knit, team tradition-loving community that represents a variety of backgrounds, perspectives, and skills.