Position: Head of Sales and Customer Support
Company: Life Vision
Experience required: 2y
Category: Sales
English level: upper
Published: 2022-02-01T00:00:00+02:00

**Location**: Kyiv (remote & office in Pechersk)

**Requirements**:
- 3+ years of work experience in customer support and/or b2c sales to the US or English-speaking countries 
- Your English is fluent – both spoken and written 
- You can manage a team of 2-5 employees, as well as roll up your sleeves and work as an autonomous unit
- You know well processes in the areas of CS and/or Sales
- You understand KPIs for Sales and Customer Support 
- You can make plans for the Sales and CS department (b2c&b2b)
- You have good people person and leadership skills
- Excellent negotiation skills for building partners’/dealers’ network

**Nice to have**:
- Experience in building CS/Sales department 
- Work experience with multiple brands and physical products
- Proven ability in scheduling shifts for the team and willingness to work partially according to US time zones
- Hands-on experience in implementing customer satisfaction metrics: NPS & CSI
- Managerial/team leading experience 
- Familiarity with CRMs like a HubSpot 

**Responsibilities**:
- Create and control CS and Sales processes
- Select and train the team
- Manage department and schedule shifts to cover US time zones
- Develop KPIs and motivation system
- Set up plans for sales and ensure their implementation
- Develop existing channels of sales and find new ones
- Take an active part in the research and formation of Customer Journey and participate in gathering insights from customers
- Find bottlenecks in CJ during products sales on E-platform, through affiliate networks, dropshipping and other channels
- Identify preferable client journeys for redesign
- Develop added-value products and communication to new and existing customers
- High-quality onboarding of new clients
- Build up an online network of partners
- Create scripts and set up work standards for sales and customer support
- Work with claims and conflict situations
Upsell
- Identify growth areas for Customer Support and pass feedback for business development
- Develop and implement activities to increase customer satisfaction and reward programs

**We offer**:
- Decent and timely base salary + bonuses and commission
- Relocation to the USA in 12 months (optional)
- Budget for lead generation service/s
- Awesome colleagues and positive vibes
- Paid holidays and vacations
- Work from home
- Love, support, and respect

**Are you excited about this job opportunity?**
So, what are you waiting for – send your resume!