Position: Customer Support Specialist / Implementation Specialist
Company: Streamline
Experience required: 1y
Category: Support
English level: fluent
Published: 2023-06-01T00:00:00+03:00

Responsibilities:

Responding to customer inquiries via call, email, or chat.
Meetings schedule in the 15:00 — 24:00 range, communicating with customers.
Identifying and resolving technical issues
Escalating complex issues to higher-level support teams
Providing timely and accurate solutions to customer problems
Technical Support / Implementation Specialist will ensure a successful process of new Customer launch. It will require accurate combining and validating of multiple data sets, and timely conducting relevant documentation.
Technical support for existing customers.

The qualifications required:

English — Fluent (written and spoken).
Excellent communication skills.
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Knowledge of computer hardware and software.
Familiarity with customer service principles.
Ability to clearly articulate inconsistencies, issues, and process improvement ideas to account managers.
Skills needed: SQL, network knowledge.

We offer:

The opportunity to learn & grow as a professional in a warm and friendly environment.
The opportunity to improve existing processes in the team and department.
Above market salary.
Covering professional learning.
Medical insurance.
Corporate events & retreats.