Position: Call center Team Lead
Company: Omnic
Experience required: 1y
Category: Support
English level: upper
Published: 2022-05-01T00:00:00+03:00

Main duties:
Department management, team management:
-Organizational matters;
-Training of new specialists;
-Activity planning;
-Staff development;
-Ensuring and maintaining the smooth and efficient operation of the call center;
-Controlling the quality of the work of operators (listening and assessing the quality of conversations, identifying and correcting errors);
-Working with analytics, reporting;
-Development of a strategy for improving the activities of the call center

Requirements:
-Experience in a leadership position (team management experience) or project manager (call center);
-Ability to competently express your thoughts orally and in writing (Russian, English - required);
-Efficiency and productivity;
-Ability to see problems and solve them effectively;
-Ability to make decisions independently and quickly.

We offer:
-A team that can provide support and lead to success;
-Decent salary, negotiable;
-Interesting tasks;
-Schedule 5/2, Sat-Sun closed;
-Comfortable workplace