Position: Technical Support Specialist for Ciklum Client
Company: Ciklum
Experience required: 1y
Category: Support
English level: upper
Published: 2023-02-01T00:00:00+02:00

As a Technical Support Specialist, become a part of a cross-functional development team working for Omada- a leader in identity governance providing a full-featured IGA SaaS solution and a best-in-class identity governance framework.

**Responsibilities:**
- Respond to customers’ request (in quick and efficient manner)
Service Desk management
- Understand and analyze customers’ problem, find appropriate and acceptable solutions
- Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level
- Check the status of the problem until it is solved
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
- Update the documentation
- Email, voice and conference communication with customers
- Ongoing tasks completion whilst meeting set deadlines

**Requirements:**
- SQL and DBMS (Microsoft SQL Server preferred) 
- Active Directory 
- Windows admin tools (Event Viewer, Services etc.)   
- Upper-Intermediate English
- Shift work (8-15, 15-22, 22-8 +2 weekends a week)
**Would be a plus:**
- Some experience with a ticketing system 
- Basic knowledge of Azure, Powershell 
 
**What's in it for you:**
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: choose how you want to work – a 100% remote or on-sight in our offices. Own your schedule – you are the one to decide when to start your working day. 
- Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfil your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events