Position: Inbound Support Manager (Spanish language)
Company: MGID
Experience required: no_exp
Category: Support
English level: upper
Published: 2023-07-01T00:00:00+03:00

MGID was founded in 2008. Nowadays we are a global leader in native advertising. We enable our media partners to monetize their audience and help brands to promote their services and goods effectively.

MGID offers a range of integrated solutions that cover every step of the promotion process. We offer services ranging from planning out the marketing strategy to its thoughtful implementation and optimization. Our clients include major international brands as well as media organizations and web agencies.

 Inbound Support Manager manager is responsible for LATAM region for one of our internal projects. The Inbound Support Manager will be working with our clients, helping them with their requests and making sure they are satisfied with our services. We take pride in our support team and we are looking for someone who will be a valuable asset and will be able to show great results with us.

What You'll Do:
- Do a moderation of the websites according to the rules and requirements;
- Work with clients requests (via email, Skype, Telegram, phone);
- Work with CRMs;
- Transfer clients to Account managers;
- Optimise Ad Campaigns and upsell of clients;
- Work on retention and increasing of clients’ loyalty;
- Work on the requests on Forums/TG channels;
- Work on individual tasks and team projects.


Who You Are: 
- You have upper-intermediate/Advanced in English and Advanced/Fluent in Spanish;
- You have interest in online advertising, the adtech market, and technologies;
- You have ability to work with a great volume of information;
- You have ability to learn fast.


Will be a plus if:
- You have at least 1 year of experience in advertising;
- You have experience in AdTech/MarTech;
- You have knowledge of CRM systems; also Hubspot, Jira, Confluence;
- You have experience in supporting the Customers;


Where you are:
- You are in Ukraine;
- You are flexible and work remotely.

* We consider candidates with no relevant work experience, but with a great desire to learn! *