Position: Client Supporter
Company: thePerson
Experience required: 2y
Category: Support
English level: upper
Published: 2022-01-01T00:00:00+02:00

Our software and consulting services give our clients the ability to analyze, design, simulate and predict future profit impacts. The company is well known within its industry are one the upcoming vendors to the mobile operator industry and is currently expanding their activities very rapidly. We invite you to be part of this journey where initiative is highly appreciated and where you will have an excellent opportunity to sculpt the company.
The client supporter primary role is supporting clients using and benefitting from the company services. It is expected that the candidate builds a deep knowledge to the product as well as an understanding of the market. The role is customer facing and as such the candidate must have excellent English skills as well as be comfortable training either via online sessions or in person. Travel may be required.

The client supporter will be involved in new client implementation as well as setting up the client on our internal systems. Part of the job will be to validate client’s setup using advanced Excel sheet to ensure correct setup. The client supporter will also perform classic customer care support such as receive calls and e-mails from customers concerning problems with various software systems (1 level support) that have relevance to NeuString’s products. 
The schedule for this position will vary and some work outside normal working hours must be expected due to client being situated all over the World (with different time-zones and holiday). Client support needs to be accessible for our clients on Saturdays and Sundays so some work must also be expected here.

**Responsibilities:**

•	Receive and resolve inbound calls and emails from our clients (1 level support)
•	Implementing and maintaining new and existing corporate client accounts.
•	Loading test data for our clients and creating reports.
•	Taking ownership for issues, investigation and resolution of queries.
•	Deep knowledge of NeuString Analytics products and business processes.
•	Prepare and conduct online training session (potentially on client premises)
•	Takes prompt corrective actions where necessary or suggests alternative courses of action to be taken.
•	Regular feedback to manager on cases, queries and issue resolution.
•	Identifying trends in queries and making suggestions on reducing future query levels
•	Escalation of any issues that may hinder Client Services from reaching agreed service levels.
•	Updating client support cases.
•	Retention tasks in regards to current client installations.
•	Communicate with the development, test and operations team regarding ongoing support issues.

**Qualifications:**

•	Must be customer-oriented with great problem solving and communication skills
•	Desire to be both a team player and an individual contributor
•	Advanced Excel knowledge and experience
•	Strong attention to detail and very quality oriented.
•	Minimum 2 year Technical Support experience
•	Minimum 3 year of help desk operations experience
•	Dependable, punctual
•	Excellent English written and verbal communication skills due to many International clients.
•	Experience with Linux and Windows operating systems is a plus.