Position: Delivery Team Leader
Company: Code Space
Experience required: 3y
Category: Support
English level: upper
Published: 2021-09-01T00:00:00+03:00

The delivery team oversees a significant operation within the company, enabling clients with daily product deliverables, being gatekeepers for quality, and creating value for clients.

# Responsibilities:

- Recruit, train and lead a team of Delivery Operations Analysts & Delivery operators
- Own various responsibilities and multiple tasks, keeping deadlines and hitting quality and efficiency metrics
- Develop dashboards and reports that drive visibility and focus into KPIs
- Managing and supervising product delivery deadlines for all company clients and ensuring consistent quality of service
- Perform risk assessment and manual validation of online merchants using web intelligence tools
- Gain expertise with risk and compliance concepts in the eCommerce and payments space
- Work with department managers and multiple interfaces globally (mainly in Israel) to provide data insights and methodologies
- Build the company Kyiv site cultural environment and maintain a strong relationship with the company HQ

# Requirements:

- 2+ years as a team leader/manager leading operational teams in a Global company.
- 4+ years of hands-on Customer support/Product operations or similar experience
- Track record of working with Technology products, strong ability to understand technology
- Strong organizational skills and attention to detail
- Problem-solving skills and agility
- Strong communication and interpersonal skills
- Proficiency in English
- Microsoft Excel Mastery
- Risk/Payments/Fraud experience – a big plus

# Benefits and conditions:

- Paid vacation;
- Paid sick leaves;
- Medical insurance;
- Working equipment provision.