Position: Senior Account Manager / Client Success Manager
Company: ITernal Group
Experience required: 5y
Category: Support
English level: upper
Published: 2022-07-01T00:00:00+03:00

**Job Responsibilities and Duties:**
— Coordinate with customers to develop project plan including project scope, release schedule, milestones, deliverables etc.
— Manage effective project implementation and delivery to ensure customer satisfaction.
— Track and monitor project execution to make sure that the customer requirements are met.
— Manage weekly meetings required for project execution
— Improve customer relationship by providing timely and accurate responses to their inquiries.
— Validate project plan and schedule to incorporate any changes requested by customers.
— Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase.
— Inform project status, schedule and key issues to customers and management on regular basis.
— Perform negotiations on project activities with customer when required.
— Maintain and update a database of project related documents.
— Inform management on customer needs and business opportunities.

**We offer:**
— Flexible schedule and opportunities to working remotely (8 hours workday)
— Attending professional conferences, summits, workshops, and seminars (70% of the cost offset by the company)
— Possibility to influence the development of the project
— Friendly professional team and warm atmosphere
— The environment where you can implement your ideas
— Paid 18 days of vacation and up to 10 sick leaves annually
— Medical insurance, gym
— Participation in educational activities and thematic conferences
— Team parties and corporate events