Position: Support Analyst
Company: Creatio
Experience required: 1y
Category: Support
English level: intermediate
Published: 2023-09-01T00:00:00+03:00

We are looking for a **Support Analyst (Tier 2)** to interact with our inside clients.  

**Working on our team as a Support Analyst position involves:** 
monitoring the team's pool of cases and taking them into work;
analyzing and diagnosing incoming cases;
resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);
providing algorithms for implementing additional business logic;
identifying product errors and creating bug reports to be submitted to the development Scrum teams;
timely informing users about the status of their cases;
handling escalations and critical user cases;
processing feedback regarding cases;
creating and updating knowledge base articles;
providing feedback and suggestions on articles to the Academy team. 

**Candidate Expectations:**   
excellent customer service and interpersonal skills; 
experience in technical or customer support;
exceptional proficiency in both verbal and written communication;
knowledge of office software, email clients, and web browsers;
understanding of PC architecture and networks - required; 
demonstrated capacity to improve knowledge of databases (MS SQL/Oracle/PostgreSQL); 
basic programming knowledge and understanding of OOP principles - preferred;
strong teamwork and collaboration skills;
the ability to handle multiple activities simultaneously and prioritize tasks effectively. 

**What you should expect from us:**  
the award-winning product (a Leader in Gartner Quadrants) to be proud of;
a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
culture of genuine care, ownership, dedication, and high standards (learn more here);
a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
caring for your health: Creatio offers several options for medical insurance together with our medical partner
Creatio offers all team members competitive pay;
paid leave options for life-qualifying events, sicknesses, etc;
nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.