Position: Technical Support Engineer
Company: miratechgroup.com
Experience required: 2y
Category: SQL
English level: upper
Published: 2020-04-01T00:00:00+03:00

**About the project**

Software consist of multiple components, running in client-server architecture, using a variety of protocols, monitoring health check of the whole environment, providing components with access to configuration information that may consists hundreds of thousands of objects, distributed and virtualized, supported on major databases and major platforms.
Our candidate will be responsible for providing technical support for part of the wide list of products.

**Responsibilities**

- Resolve technical issues of the Genesys Business Applications product suite for Genesys Customers and Partners around the world.
- Understand how the issue impacts the Genesys solution and request appropriate information to resolve it.
- Build and maintain test environments/labs for troubleshooting and testing.
- Understand and set issue priority based upon urgency and business impact.
- Work in a tier-less support model with collaboration from other support engineers when necessary to resolve difficult issues.
- Maintain ownership of customer reported issues until resolved.
- Manage customer expectations and work within the escalation path when necessary to maintain customer satisfaction.
- Close issues with a concise written resolution and root cause analysis when confirmed by customer.
- Contribute to the public Genesys knowledgebase.

**Requirements**

- Good communication and organizational skills;
- Be independent, self-motivated, disciplined and detail-oriented;
- Advanced level of experience with following set of skills:
  - Spoken English (Upper intermediate);
  - Strong analytical and troubleshooting skills;
  - Databases (MSSQL or Oracle + basic SQL);
  - Operating systems;
  - Web technologies;
  - Scripting (bash, python, perl, etc.).

**We offer**

- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Paid vacations and paid sick leaves
- Corporate health insurance program
- Foreign languages classes and communication with native speakers
- Sport room, children room, parking place (office in Kyiv)
- Corporate, social and cultural events