Position: Technical Account Manager
Company: SpeedSize
Experience required: 3y
Category: Support
English level: fluent
Published: 2023-05-01T00:00:00+03:00

We are looking for an experienced Technical Account Manager who will own a portfolio of clients, and apply your technical management, analytical and interpersonal skills to guide our clients and maximize the value gained from using the SpeedSize Platform.

In the TAM role, no day is the same and you will never be bored! You will interact daily with your customers and will be able to make a real impact in their success as a business. You will be able to manage your own schedule and priorities to help our customers achieve their goals.

**What You’ll Do**

Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value 
Support your customer's technical queries, solve technical issues and present the art of the possible with technology they have not thought about. 
Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from the SpeedSize Platform
Define new technical requirements, build project timelines and manage the delivery
Lead all technical related activities from pre-sale to launch to scale while collaborating with multiple internal and external stakeholders
Make sure all customer issues and requests are handled in a timely manner while working in collaboration with all relevant teams (Product, R&D, Sales and Marketing)
Build strong customer relationships by maintaining high levels of engagement and communication
Proactively communicate with internal teams to address any customer challenges

**Requirements**
3+ years of experience in Technical Account Management/Support positions with hands-on client-facing experience at a SaaS company in a global fast-paced environment
Ability to assess, diagnose and quickly resolve technical issues effectively with both technical and non-technical teams.
Hands-on experience with the AWS, Google Cloud, Microsoft Azure or any major cloud supplier environment
High-level technical, project, and problem-solving skills
Exceptional communication and presentation skills
Excellent written and verbal communication skills in English
Excellent organization and time management skills
Availability to work sometimes during the weekend/night- when needed.
Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
Highly motivated, result-oriented, fast learner and open-minded
General knowledge of web-related technologies
Nice To Have

BS, BA or BEng in a technical field or commensurate experience.
Web development background and experience
Knowledge of media formats
Cloud certification (AWS Cloud Practitioner or similar)
Working in E-commerce Industry and being familiar with Wordpress/Shopify etc'

**ABOUT US**

SpeedSize was developed to set a new standard in online visual experience. The main focus is to improve website’s traffic, cut bounce rate losses, increase conversions and improve performance. Only with SpeedSize can business leaders use the most advanced media technology to reduce their media by up to ~99% with no visible quality loss. Our tech will significantly improve customer experience, SEO with proven results. Just out of stealth mode, our company is already taking Fortune100 websites to another level. 



Intro to our product: 

SpeedSize, is an Israeli media compression startup. SpeedSize AI-optimizes images and videos to their smallest size, without affecting visual quality to the human eye, provides the fastest loading time. SpeedSize advanced neural networks analyze all media on any website and detect what really matters: Important objects, faces, body parts, texts, background/foreground, edges, complexity, focus, color analysis, sharpness, previous compression artifacts, and in total gather ~100 computer vision elements.