Position: Technical Customer Care for ML\Data domain company
Company: MoveUp
Experience required: 3y
Category: Data Engineer
English level: upper
Published: 2023-06-01T00:00:00+03:00

Full-time, remote, b2b, 3 steps to the job offer.
Benefits: Paid 12 sick days, and 20 vacation days, paid local holidays, etc

If you are:
have 3+ years of Data Science, Statistics, and Data engineering experience 
Highly skilled in Python.
Good Knowledge of SQL
Customer satisfaction is a top priority and a key focus.
Passionate about collaboration and actively assume responsibility to drive the team's progress.



Key responsibilities: 
Assume complete responsibility for addressing customer issues, encompassing the entire process from initial troubleshooting to working collaboratively with the Engineering team to identify the underlying cause, and effectively resolving the problems at hand.
Take full ownership of documentation and onboarding process, ensuring that every existing and new feature is thoroughly documented and functions seamlessly when following the provided documentation.
Conduct trial runs of new features with customers and actively gather valuable feedback from them.
Create and publish informative and engaging technical blogs and articles on data science and MLOps topics. Share these valuable resources on relevant platforms and media channels, including the website, to disseminate knowledge and insights to the target audience.
Collect and document customer-impacting product bugs. Create process documentation in the support knowledge base. Meet customer experience and efficiency targets.
Prioritize and address customer cases promptly, following service standards and best practices. Focus particularly on escalated cases to ensure timely response and resolution.
Exceed customer expectations in response quality, timeliness, and overall experience. Act as a primary point of contact for internal and external customer matters, swiftly resolving issues to provide optimal satisfaction.


You will:
work closely with key decision makers, including C-level and VP-level executives, to ensure their satisfaction with our platform and services. You will leverage your strong communication and problem-solving skills to understand their business needs and challenges and develop solutions to meet their goals. You will also work collaboratively with our sales team to acquire new customers and onboard them onto our platform.


Please reach out in case you need additional details/info :)