Position: Support Team Leader
Company: GlobalLogic
Experience required: 2y
Category: Support
English level: intermediate
Published: 2021-04-01T00:00:00+03:00

**Project Description**
The Product is a situation management software platform that enables situation planning, response, and analysis for the security, safety and emergency markets. By integrating and correlating information from multiple and diverse systems across the organization and coordinating response actions, the Product ensures that everyone in the operational chain knows what is happening and what to do. The team designs, implements, and deploys gateways between the Product and 3rd party systems like access control, fire security, video surveillance.

**Job Description**
- 1-3 years of experience as Support Team Leader

- experience with networks and related technologies

- experience with the support of Windows operating systems on admin level

- experience with the support of networking environment

- have experience with wireshark

- know OSI model with a detailed description of each layer

 

**Experience in customer support/product support activities:**

- good written and spoken English (chat, email, SalesForce)

- deep cooperation with R&D department

- stong troubleshooting skills

- team-player

- service-orientation

 

**Would be a plus:**

- Experience with  Jira/Confluence

- Black-Box testing

**Job Responsibilities**
- Efficient team management that requires your continuous engagement into team's life.

- Work closely with SW Engineering and QA for escalated issues.

- Ensuring that SLA’s are met and are relevant to the current workload/release.