Position: Service Operations Engineer (L3 Support)
Company: Aspire Global
Experience required: 2y
Category: Support
English level: intermediate
Published: 2022-04-01T00:00:00+03:00

Required skills

•  Strong understanding of web and web-related technologies and Client/Server applications
• 2-3 years’ experience in manual web testing or 3rd/4th level support position
• Experience with Web debugging tools 
• Previous experience in SQL
• Working day during normal business hours (from 9 to 18 or from 10 to 19), (on call duty)
• Strong troubleshooting and problem solving skills
• Intermediate English
• Service Oriented and good communication and interpersonal skills
• Hard working, responsible, meticulous, detail-oriented, independent.

We offer

•  High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Modern and cozy office near Palats Sportu metro station
• Possibility to work remotely during quarantine time
• Medical insurance (health), employee assistance program
• 20 working days of paid vacation; paid holidays, and sick leaves
• Sport compensation
• English classes with native speakers, training, conferences participation
• Referral program
• Team buildings, corporate events.

Responsibilities

•  Research and report issues found on the production environments (High Priority Issues)
• Provide Tier 3/4 services for support center and third-party integrators
• Monitor, and be responsible for the progress of all issues/bugs reported
• Interact with various Departments, R&D, and Customer Support groups to address product issues in complex environments
• Maintain good internal and external customer communication, provide a high level of support and minimize escalations to R&D
• Prioritize daily missions/tickets and manage critical escalations.