Position: Delivery Manager / Tech Support (L2)
Company: SupportYourApp
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-02-01T00:00:00+02:00

**What You Will Do:**
- Support end-users of an awesome tech product via email, phone
- Hold remote screen sharing sessions and walkthroughs
- Analyze, deduce and act upon logs and error reports
- Create support documentation and knowledge base
- Advance in cloud service, networking, security
- Be a part of an international team, perfect your business and communication skills

**What You Need:**
- At least 1 year of experience in customer support, tech support
- Experience with software products
- Fluent spoken and written English (B2-C1)
- Some knowledge in networking
- Advanced Windows user
- Basic/advanced Linux user

**Will be a Plus:**
- BSc degree in computer sciences
- Scripting knowledge of any: VB, JavaScript, Python, or PowerShell
- Understanding cyber-related concepts as exploits, vulnerabilities, attack vectors, malware, etc.

**We Offer:**
- Competitive compensation in USD;
- Fixed schedule — Mon-Fri;
- State-of-the-art office;
- Opportunity to work remotely;
- Financial and professional growth;
- Paid intensive training and trial period;
- Great management with no bureaucracy;
- SupportYourApp Medical Policy.

The cherry on top is you’ll get an IT business and support skill set second to none.
Grab your chance to join us, and send us your CV in English pointing out your outstanding skills!