Position: CSM
Company: YozmaTech
Experience required: 3y
Category: Support
English level: upper
Published: 2023-07-01T00:00:00+03:00

In Hebrew, the word Yozma stands for initiative. It implies people with a proactive attitude that strive to take action towards a goal. If you want to change, discover new frontiers in growing tech entrepreneurship seeds and empower the next generation of tech entrepreneurs your place is with us. 

**Your day as CSM Senior?**

This full-time position is based in Poland/Ukraine preferred in Krakov/ Warsaw or other city in Ukraine (Lutsk/Lviv/Kiev) . You will report directly to the CEO/COO of the company and be responsible for vip clients building and maintaining our strong relationship, mentoring young CSM members.

Building successful customer relationships rest largely on how well the CSM can communicate. Every customer faces unique challenges in their journey and it's important for them to feel heard. A good CSM will both know how to listen to understand their problems and then communicate effective solutions, driving a new business opportunities. 

**Responsibilities**

🔹Take full ownership of all large relationships, starting from driving the recruitment process, including being the project manager for all issues that arise, building relationships with stakeholders, and renewing existing contracts.
🔹Ongoing expand your book of business according to company KPIs and proactively identify opportunities to expand existing contracts with your book of business.
🔹Partner with other teams at Yozma to surface customer feedback and ensure client satisfaction.
🔹Create and implement internal growth plans for our customers to set expectations and monitor success.
🔹Develop a long-term strategic plan for VIP account management at Yozma as we plan for long-term expansion.
🔹Assist new customers joining Yozma and using our services.
🔹Protect existing revenue streams, identify opportunities and risks

**Requirements**

🔸3+ years of experience in a client-facing role, working with enterprise/vip accounts.
🔸Mentoring CSM team in the past.
🔸Superb writing and communication skills.
🔸Tech-savvy with strong analytical and technical skills.
🔸Problem-solver, resourceful, and independent.
🔸Manage a portfolio of accounts with a focus on renewals and upsells conversations
🔸Execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
🔸IT services companies background and/or experience working in a fast-growth B2B SaaS setting- Must.
🔸Technical knowledge and key buzz words of Hi-tech understanding development life cycle, methodologic such as Agile , Scrum etc
🔸Comfortable as an independent contributor in a team setting
🔸Excellent people skills - this job requires building and maintaining working relationships with global employees.
🔸Knowledge of working with Jira, Monday or any other application is a must
🔸Ukrainian speaker MUST
🔸English speaker - MUST.

**We embrace our core values in everything that we do:**

•Think BIG. We are ambitious, proactive, and we love challenging the status quo.
•We live by truth. We uphold the highest standards of accuracy and accountability.
•On Your Side. We are on this journey together and want to collaborate and empower each other to succeed.
•Committed. Committed to execution. Committed to delivery. Committed to excellence.