Position: Support Engineer
Company: Digitally Inspired
Experience required: 2y
Category: Support
English level: intermediate
Published: 2021-01-01T00:00:00+02:00

Required skills:
— Previous experience of supporting business applications at least 2 years;
— Sound decision-making skills;
— Knowledge and experience of dealing with escalation routes when problems arise;
— Strong analytical skills;
— Strong experience working in support environment;
— Excellent communication and presentation skills at all levels of the business;
— Knowledge of Amazon cloud solutions, networks.

Would be a plus:
— Familiar and confident around ITIL processes;
— Knowledge of Microservice architecture;
— AWS cloud infrastructure;
— Linux administration (support, monitoring, troubleshooting);
— Good understanding of network technologies (TCP/IP, DNS, HTTP/S, Load Balancing, etc.);
Virtualization and Docker, K8s;
— Experience with monitoring and log collection systems (ELK, Graylog, Grafana, Zabbix, Prometheus, etc.).

We offer:
_  Competitive compensation depending on experience and skills
— Medical insurance
— 40 hours/week flexible working schedule
— Friendly and supportive company environment

Responsibilities:
— Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
— Taking ownership and responsibility of all applications that are supported by the business;
— Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
— Following guidelines and suggesting on how to request for effective information from users whilst troubleshooting;
— Working in the UK business hours rota 2nd line team;
— Knowledge base updating;
— Following team processes and procedures to ensure SLA are met.