Position: Technical Support Engineer
Company: GeeksForLess
Experience required: no_exp
Category: Support
English level: intermediate
Published: 2021-04-01T00:00:00+03:00

Mandatory Requirements:
- basic technical understanding of hosting platform, mail services, DNS functionality;
- written English intermediate + level minimum.

Main Responsibilities: 
- providing high-quality hosting support via live tickets/email;
- troubleshooting issues with MySQL/MSSQL databases, email service, SSL certificate, DNS configuration, content restoration, writing basic PHP test pages.

Project description: 
Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.