Position: Customer Success Manager
Company: ThingsBoard
Experience required: 1y
Category: Sales
English level: upper
Published: 2021-09-01T00:00:00+03:00

Requirements:
— 1+ years relevant work experience in a customer-facing customer success engineering, professional services, or technical consulting role
— excellent written and spoken English is a must
—great people skills, track record of being “the best friend” for past customers
— ability to evaluate customer needs
— strong analytical skills

Would be a plus:
—  Degree in Computer Science or Computer Engineering (or equivalent).

Responsibilities:
— Onboard new clients, provide support in their launch process
— Oversee and manage the existing client relationship and play an active role in developing and building long-term relationships
— Provide consultancy and presentations to clients
 —Help our customers via email and/or live chat get up and running to ensure they have the best experience possible, troubleshooting their problems, answering their questions, and introducing them to our products

We offer:
—   A high-professional team without bureaucracy and management overhead;
—   Career growth opportunities and regular salary review;
—   Free English classes;
—   Medical Insurance;
—   Flexible work hours;
—   Comfortable office and fridge with free beverages.