Position: Client Support Representative
Company: MedeAnalytics
Experience required: 1y
Category: Support
English level: upper
Published: 2020-02-01T00:00:00+02:00

Required skills
Upper-intermediate/Advanced level of English is a must;
Ability to work in evening and night shifts;
Confident PC user. Good knowledge of MS Office;
Objectivity and the ability to analyze facts; 
Logical thought processes in approaching issues;
Ability to follow workflow;
Accuracy in logging and documenting your own work;
Manage own time to observe shifts;
High level of responsibility and Accountability;
Strong cooperation skills (team player mindset);
Desire to go extra mile for the client’s benefit;

As a plus
Regular practice of communication with English speakers;
Education in the field of PR/Communication;
Ability to identify connections between issues;
Experience with Jira, Confluence;

We offer
Friendly team and enjoyable working environment;
Opportunity for self-realization; 
Career and professional growth;
Competitive salary based on your qualifications, experience, and skills;
Office in a comfortable business center, located near a subway station;
Paid sick leave and vacations (days-off on weekdays);
English classes with a certified English teacher;
Company-owned gym and shower;
Convenient parking near the office building;
Room for bicycle parking;
Corporate events and meetings;
Large recreation area;
Not an open-space office;
Taxi fee compensation;

Responsibilities
Your role will involve working shifts as first-line support for our US-based Clients;
Be able to follow the schedule (UA time): 
10:00 — 18:00 1 week per month, 
16:00 — 24:00 2 weeks per month, 
21:00 — 05:00 1 week per month;
Voice and text communication with clients; 
User management; 
Troubleshooting of client claims and issue escalation.