Position: IT Support Engineer
Company: SupportyourApp
Experience required: 2y
Category: Ruby
English level: fluent
Published: 2021-03-01T00:00:00+02:00

We needs a highly skilled IT Support Engineer with technical background and Fluent English for responding to technically
oriented requests (Support L2).

Requirements:
2+ years of experience as Technical support or Customer support
Experience working directly with clients, and with ops and success teams, to address client needs
Web/mail/MySQL/DNS services on Linux (any Unix-based OS).
Experience in virtualization systems (Xen, KVM, VMware).
Experience in hardware storages and data over Ethernet.
Experience with querying and analyzing data using SQL (PostgreSQL) preferred
Ability to write database queries and scripts (JavaScript)
Ability to manage multiple tasks and prioritize them accordingly.

Will a plus:
● Cloud hosting experience 
● Proficiency with modern JavaScript tooling and libraries
● Experience using basic data analysis to troubleshoot production systems and diagnose problems
● Experience working in an unstructured environment of fast growth 

Job responsibilities:
Technical support of the existing team L1
● Responsible for the technical elements of delivering product to a diverse client base
● Use basic data analysis to troubleshoot production systems and diagnose problems
● Maintain systems for receiving, triaging and responding of technically oriented requests on tight timelines.

About Product:
Our product is a fast growing startup and the only fully customizable visitor management system serving enterprise and SMB clients across the globe. Our digital receptionist app saves client resources by modernizing office receptionist capabilities and managing their visiting customers, vendors and interview candidates, as well as package and food deliveries, facility tours, secured facility entry/exit and more. Our solutions are used by several brands including DHL, Office Evolution, the United States Air Force, the Dallas Cowboys and Randstad.
The company was named in 2020 as a Key Company by QY Research and a top 100 company to work for by BuiltInColorado!