Position: Product Expert
Company: Swivl
Experience required: no_exp
Category: Support
English level: fluent
Published: 2021-02-01T00:00:00+02:00

Requirements:
— Advanced English — both written and spoken
— Superb and polite written and verbal communication skills
— Confident user of modern gadgets (tablets, smartphones, etc)
— Interest in work with innovative technologies
— Tech savvy with a knack for learning new tools/apps on the fly
— Empathetic to customers’ needs and passionate about helping others
— Persistent and meticulous to drive our customers toward success with our products

We offer:
— Training at the expense of the company (personal experienced mentor)
— Communication with native speakers
— Decent salary in USD,
— Paid vacations and sick leaves,
— Medical insurance,
— Gym membership

Responsibilities:
— Assist new and existing customers with technical support via phone, chat, and email
— Maintain customer knowledge base
— Provide training and onboarding of our hardware and software to new customers upon request
— Assist Customer Success Team in creating custom training materials for new customers upon request
— Collect early customer feedback for process improvement and product feedback