Position: Customer Support Agent
Company: FMFW.io
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-11-01T00:00:00+02:00

We are looking for someone with cryptocurrency experience and would love to consider all candidates.

**Responsibilities:**
 • Work with the support team to provide an exceptional customer experience;
 • Execute resolution of ticket volume at a level of excellence;
 • Report to Head of Support with regular issues;
 • Collaborate with support team as-needed;
 • You possess and manage a superior level of task management abilities;
 • Work with in-house Support technology;
 • Follow Support best practices and communicate with the team on new ideas;

**Requirements:**
 • 1+ years in a customer support role;
 • Especially if worked with simple ticket systems (zendesk, freshdesk, etc.) and high-load ticket volume;
 • Must be able to work weekends;
 • The ability to do recurring tasks on a daily basis, even if they take up to 100% of the time (referring to tickets);
 • Strong writing English skills and at least conversational spoken English;
 • Experience working with conversion funnels.

**Nice To Have:**
 • Working in a blockchain, cryptocurrency or digital assets environment;
 • A plus if was involved in content writing or community management;
 • Basic understanding of cryptocurrency terminology (TX, BTC, etc.).