Position: CRM system configurator/implementation engineer
Company: Intellias
Experience required: 2y
Category: Java
English level: intermediate
Published: 2020-10-01T00:00:00+03:00

**Responsibilities:**

-Development and operational support of CRM applications
-Working as a part of one or more agile teams: analysis and implementation of features, configuration and fixes of existing functionality, root cause analysis for incidents
-Development of CRM campaigns (Amdocs Pontis system) using UI-based flows 
-Operational support and updates of existing CRM campaigns according to technical specifications
-Campaign content management
-Campaign channels setup and configuration
-CRM campaigns testing (Friendly User Tests/ User Acceptance Tests)
-KPIs and success metrics tracking for active campaign
 
**Requirements:**

-2+ years of practical experience working with CRM/CVM and campaign management systems
-Experience working with Atlassian Suite (JIRA, Confluence, Bitbucket)
-Practical SQL knowledge
-Methodology: Agile / Scrum or Kanban
-Experience in creating technical tasks and documentation
-Attention to details, analytical thinking

**Nice to have:**

-Experience with Docker tech stack would be a plus
-Knowledge of Grafana, ELK stack, Artifactory is nice to have
-Understanding of Telecom billing or provisioning systems architecture
-Hands-on experience with AS WildFly/Glassfish/WebLogic would be a plus