Position: Customer support manager
Company: Цифрові рішення
Experience required: no_exp
Category: Support
English level: upper
Published: 2022-02-01T00:00:00+02:00

Key responsibilities:
Communication with users via live chat, e-mail, and phone to create a trustworthy and friendly atmosphere for our client base.
Providing the best experience using our brands 24/7.
Quick, polite, and accurate assistance to customer requests and inquiries.
Ensuring that our customers receive the information on all promotions they are eligible for, rules amendments, etc.
Assisting users with any technical issues they might have with help of technical specialists if needed.
Close cooperation with the product team, suggesting special service improvements for users, based on feedback from clients.

Candidate requirements:
Experience in Customer Support will be a plus, but not necessarily.
Perfect written English - is a must.
Ability to work day and night shifts (2/2, 12hrs).
Self-motivation, reliability, and ability to work independently.
Focus on customer needs and good customer service skills.
High communicative abilities, analytical mindset, and patience.

What you get:
Working hours from 8:00 till 20:00 or from 20:00 till 8:00 in 2/2 mode.
Tennis room, corporate library and lounges are in our cool atmospheric office near metro station in Kyiv office.
A comfortable workplace with all necessary tools you need to be productive.
Official employment.
Loyal team leader.
Young and cheerful colleagues (middle age at the company is 29).
Paid probation period and regular mentoring.
Probation period lasts from 1 till 3 months.
Salary for probation period: 650$
Salary after probation period: 650$ + bonuses for each completed chat (in general 900-1400$)
Paid vacation time and sick leaves.
Corporate trainings.
Parties, birthdays, professional holidays and corporate events - naturally :)


Please, pay attention, that this job IS NOT remote, but on a shift basis IN KYIV OFFICE