Position: Customer Success/Onboarding Manager
Company: SmartExpert
Experience required: 1y
Category: Support
English level: fluent
Published: 2023-01-01T00:00:00+02:00

**Customer Success/Onboarding Manager (remote)**
💰 $1000-$1500
📍 abroad, remote
📅 10 am - 7 pm (NY, Saturday and Sunday off days)

Ukrainian SaaS product startup is looking for a Customer manager who has previous experience and responsibility in client support and onboarding at US market. 

SmartExpert is a global, fully remote, and fast-growing product startup. We specialize in employees development and building artificial intelligence tools to automate to increase productivity and motivation.

In 2022, we raised a $300k for adaption in US and have plan to raise Seed round ($2-3 ml) to realize our mission of helping businesses effectively development their employees and deliver positive user experiences with next-gen AI tools.

We are 15+ people, located in 5 countries and speaking 3+ languages.

Reinforcing our team, we are currently looking for a Customer Success/Onboarding Manager, who will be responsible for the onboarding and support of our clients from US. You will work closely with the Product, Sales, Content, and R&D teams.

**What You’ll do:
**• Customer onboarding: proactively assist with customer inquiries during their onboarding process with exceptional customer service;
• Customer support: give fast answer for new request from all clients and solve their questions about using product
• Customer Retention: eliminating all the reasons that might make customers leave

**You’re a perfect candidate if you have:**
 ⁃ 1+ years of experience in a similar role 
 ⁃ Good understanding of the people from US
 - Zoom call with camera - isn't a problem at all
 ⁃ Excellent communication skills in English (Upper-Intermediate at least)
 - Exceptional communication skills and ability to carefully listen;
 ⁃ Professionalism and tact — hold yourself to high standards;
 ⁃ Good organizational, time-management, and prioritizing skills;
 ⁃ Ability to effectively communicate technical information in non-technical terms;

**Would be BIG pros: **
 ⁃ Experience in EdTech and HRTech

**What does SmartExpert offer you?**
 ⁃ Startup atmosphere
 ⁃ Fast growing in career
 ⁃ Product which change future in human development
 ⁃ An environment without bureaucracy, and a culture where your voice is highly valued
 ⁃ Ability to work from anywhere in the world
 ⁃ Salary in $

SmartExpert is for everyone. We appreciate talents, no matter who you are, where you come from, and which picture you choose for the meeting’s background.

If you feel that it’s something compelling to you, we would like to hear from you. Don’t hesitate to join our journey!