Position: Workforce Management, Analytics Middle Specialist
Company: Autodoc
Experience required: 2y
Category: Support
English level: upper
Published: 2023-09-01T00:00:00+03:00

**AUTODOC** is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages.

We are looking for Workforce Management & Analytics Specialist for analyze the productivity of contact center staff.

**Responsibilities:**
- Collecting and interpreting data (call volume, call patterns, staff productivity including the KPI achivement, attrition rates, and resource allocation, etc.).
- Analysing results, considers why something happened by comparing descriptive data sets to identify dependencies and patterns.
- Conducts call pattern forecasting and schedule planning activities to help meet business units' objectives;
- Provides forecast for the day;
- Preparing reports for executives that effectively communicate trends, patterns, and predictions using relevant data.

**Job requirements:**
- Work experience in a similar position from 2 years.
- Analytical mindset.
- Understanding the company’s business structure and processes.
- The ability to quickly process, assimilate and analyze new information.
- Attention to detail and responsibility.
- Ability to work in a team.
- Good communication skills.
- Knowledge of Google Sheets at a high level.
- Workforce Management experience will be a huge plus.

**What do we offer?**
- Annual vacation of 28 calendar days + a day off on a birthday
- Flexible working hours and remote work
- Professional growth — 650 e-courses focusing on Leadership and different soft skills.
- Free English and German language classes
- Mental Wellbeing Program — the opportunity for free psychological counseling for you and your family members
- Medical Insurance
- Stable employment in the fast-growing international company
- International career in a multicultural environment with lots of opportunities to grow

Join us today and let’s create a success story together!