Position: Technical Support Engineer L1-L2
Company: Strategy.
Experience required: 3y
Category: Other
English level: fluent
Published: 2023-03-01T00:00:00+02:00

Support engineer L1-L2

Description
The company is a hybrid, global workforce building the next generation platform for insider risk management and user behavior analysis.

Join our team of innovators who are redefining insider risk management with cutting-edge technology. More than 10,000 organizations around the world use the most robust enterprise-class software on the market to mitigate insider threats and protect sensitive company data.

The global team supports an inclusive and flexible work environment and team culture. We win together, learn from each other and respect each other by delivering best-in-class security solutions.

About the position
 We are currently looking for a Technical Support Engineer to join our support team. The Support Engineer works at the intersection of product functionality and plays an integral role in maintaining the product's standard of service at the highest level.
Shift: 6:00 pm / 7:00 pm - 2:00 pm / 3:00 pm (EST)


Responsibilities:
- Provide advanced level technical support and troubleshooting to customers.
- Handling complex customer service issues received through various customer service channels
- Maintain high levels of customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues and their impact to resolve or escalate requests as needed
- Identify trends in support requests to create long-term solutions.

Requirements
Minimum of 3 years of relevant experience as a technical/support engineer or similar role
Ability to comfortably navigate the Windows and Linux shells
Extensive knowledge of PostgreSQL
Knowledge of Zendesk or similar application processing system
Basic understanding of B2B SaaS products, IT security
Ability to translate complex technical details into simple, understandable terms
Strong interpersonal skills and the ability to work with customers and cross-functional teams
Excellent communication skills with fluency in written and spoken English

Benefits
- Involvement in world-class B2B software development
- Mentality of remote teamwork within the company long before it became mainstream
- Working in accordance with local business hours
- Minimal bureaucracy
- Competitive compensation: $3000 - $5000
- Payments directly into your bank account
- Vacation, sick leave
All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.