Position: Engagement Manager
Company: Infopulse
Experience required: 5y
Category: Lead
English level: intermediate
Published: 2021-07-01T00:00:00+03:00

Areas of Responsibility
Hold end-to-end responsibility for the client relations including the following:
Ensure client satisfaction and manage client expectations
Promote Infopulse positions inside the client organization to develop fruitful “win-win” cooperation between the companies
Process all issues and escalations if any of them appear from the client’s side
Manage financial part of the cooperation (rates, contractual positions, costs, budgets, etc.)
Control contracting and invoicing process
Take responsibility for P&L in the accounts
Actively participate in pre-sales and business development activities:
Manage bidding process
Participate and hold meetings and presentations to win new clients
Supervise projects and deliveries portfolio:
Ensure effectiveness of delivery process including proper usage of methodology and tools in the outsourcing team
Process issues escalated by the team
Take responsibility for proper reporting
Manage outsourcing team:
Have responsibility for the delivery team staffing according to the client needs
Perform regular evaluation of the team members including salary revision
Ensure people management and promotion from Infopulse side
Qualifications
Proven successful experience (5+ years) in managing deliveries and/or projects in system integration and/or Software development/integration areas
Good understanding of project management, IT operation and software development processes
Good understanding of Microsoft stack technologies
Good understanding of Cloud technologies (Azure, Office 365 – preferable, AWS, Google – desirable)
Personal skills
Strong communication and presentation skills
Advanced leadership and people management abilities
Proactive behaviour, result-oriented and broad-minded personality
Strong commitment to producing business values for both Infopulse and the clients
Fluent English (German or French would be a good additional advantage)