Position: Support Team Lead
Company: AnyTeam
Experience required: 3y
Category: Support
English level: upper
Published: 2023-03-01T00:00:00+02:00

**Any.Team** is specialized in FinTech. We’re a middle-sized (100+ people) **Ukrainian-based** team with 5 successfully released products on the market.

As our company continues to grow we're looking for the **Support Team Lead**. We offer a challenging position for the **ambitious professional** who will bring our customer service to the next level.

**Your skills:**
● Previous experience in Support as Team Lead/ Management Role
● Work experience in FinTech (at least 2 years)
● Excellent organizational and time-management skills
● Construction and implementation of work processes from scratch
● Skilled in finding optimal solutions for internal processes organization
● Competent written and verbal speech (UA, ENG)
● English level: B2 and higher

**Would be a plus:**
● Crypto trading/investments experience
● Degree in finance

**What you will do:**
- Teamwork organization improvement 
- Department’s performance quality control 
- Assistance in regular feedback on the performance of department employees
- Improvement of internal knowledge base and regular data-actualization (Confluence), composing processes description with a subsequent presentation to the team
- Controlling development and updating of external knowledge bases (F.A.Q.s)
- Development and organization of internal work processes, including technical modernization
- Creation and implementation of a development plan for the support department, including personal plans for each employee 
- Handling increased complexity cases (resolving conflict situations, controversial issues, etc.)
- Operational tasks for projects’ maintenance