Position: Moderation Manager
Company: United Tech
Experience required: 1y
Category: Support
English level: upper
Published: 2023-08-01T00:00:00+03:00

We are seeking a **Moderation Manager** to join our United Tech team. In this role, you will be responsible for assisting and managing a team of moderators, ensuring the quality and effectiveness of our product in the social networking niche.

**In this role, you will:**
- Manage and assist a team of moderators
- Review and handle reported content
- Evaluate team performance and provide feedback
- Collaborate with Support & Moderation Lead
- Communicate with Team Lead about performance and challenges
- Mentor and train moderation team members

**It’s all about you:**
- 12+ months of customer support experience, including mentoring or training
- Upper Intermediate English level
- Proficiency with Google Sheets, Docs, and Forms
- Strong problem-solving and troubleshooting abilities
- Effective time management and prioritization skills
- Demonstrated leadership skills
- Excellent communication and conflict resolution abilities
- Adaptability to changing situations and challenges
- Empathetic approach to user and team concerns
- Creative problem-solving skills for complex scenarios

**What we offer:**
**Comfortable working environment. **You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools. 
**Highly-skilled team.** We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle & Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche.
**Investment in the future.** The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing.
**Care and support.** We maintain a human-to-human approach and care for our teammates' safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave, 100% coverage of medical insurance, reimbursement for sports and equipment, corporate events, stylish merch.

**Hiring process:**
- Intro call with a Recruiter
- Test task
- Interview with the Hiring team
- Final Interview 
- Reference check
- Offer

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