Position: Customer Support Specialist
Company: Smart Team
Experience required: 1y
Category: Support
English level: upper
Published: 2023-07-01T00:00:00+03:00

Hi! Smart Team is looking for a **Customer Support Specialist** who is not afraid to plunge into technical side of clients' support.

**Responsibilities**
- process tickets in the internal ticket system (day/evening shifts)
- write and post notifications of different kinds in the company’s communication channels (warning about system issues, updates on the situation, info posts)
- communicate and coordinate with other departments regarding providing support to company employees
- communicate with foreign counterparties in English (written and spoken) via different comms channels (email, Skype, Slack)
- test and support company software products
- send out personal notifications and reminders to company employees
- administer user accounts in various software solutions
- collect and submit documents for opening of new accounts
- help senior Operations employees upon request

**Requirements**
- good knowledge of English language (B2 and higher)
- ability to communicate well via email
- ability to work in G Suite (Google Docs, Sheets)
- advanced Microsoft Excel skills, ability to search information in internet in English


**We offer:**
- 24 calendar vacation days, sick leave upon the request.
- Medical insurance after your probation period is successfully over.
- You will have an opportunity to study and develop at the expense of the company: along with the external education, we offer a wide range of webinars, seminars, and talent development programmes, English courses.