Position: Support Quality Assurance Manager
Company: Develux
Experience required: 2y
Category: Support
English level: upper
Published: 2021-08-01T00:00:00+03:00

**Responsibilities:**
• Analysing team’s performance (communication in chats and on phone, correct tasks fulfillment)
• Revising, validating, verifying, and constantly improving QA process
• Providing constructive feedback on team’s performance, writing quarterly reports  
• Improving the quality of support processes by conducting training

**Requirements:**
• Excellent written and spoken English (Upper-intermediate level or higher)
• Experience working as a support agent (2+ years)
• Experience working as a support quality assurance manager or support team leader is a plus
• Experience working with key metrics and process effectiveness indicators
• Critical thinking and systematic approach at work with the focus on high-quality standards
• Effective communication, presentation, and negotiation skills

**We offer:**
• Flexible working hours (start of the day from 8:00 to 11:00 and 8 working - hours + 1-hour lunch)
• Remote-employment option
• We work with Apple products
• Office is located near Pecherska metro station 
• Payment of income in USD every 1st day of the month
• Compensation of parking
• Compensation of trainings / courses up to 100%
• English Speaking Environment
• Pizza Fridays/teambuilding/reimbursement of lunches
• Development in a team of experienced and open-minded professionals who are open to suggestions for process improvement