Position: NOC Agent, Abuse Postmaster
Company: GeeksForLess
Experience required: no_exp
Category: Other
English level: upper
Published: 2020-01-01T00:00:00+02:00

Main Responsibilities:
1 Primary responsibilities - NOC duties

1.1 Nagios alerts monitoring and handling issues using 24x7 system health monitoring via web based tool
1.2 Events initial triage and logging
1.3 Incidents troubleshooting and escalation
1.4 Communication with service owners (Web, Mail, Windows, DB, Routing, etc)

2 Secondary responsibilities - Abuse duties

2.1 Deliverability and Outbound Blocking Issues
2.2 Monitor & Respond to Abuse Email communications
2.3 Ticket Response
2.4 Abuse Escalations
2.5 Monitor Outbound Email Abuse
2.6 Monitor for Web Abuse
2.7 Review Spam Complaints and Feedback
2.8 Spam Filter Remediation
2.9 Pre-screen new account sign ups