Position: Customer Experience Team Lead/ Customer Success Team Lead
Company: AllStars-IT
Experience required: 3y
Category: Support
English level: fluent
Published: 2021-09-01T00:00:00+03:00

**We are looking for: **
-3-4 years experience in managing a team of at least 8 members.
-Advanced/Fluent English.
-Excellent interpersonal skills and multitasking abilities.
-Superb written and verbal communication skills.
-Ability to take initiative and adapt.

**Scope of Work:**
-Manage an existing team of qualified Customer Experience Advocates.
-Take part in onboarding of new team members.
-Build strong relationships with our clients to understand their needs and ensure their success.
-Serve as the main point of contact and liaison between clients and the rest of the team.
-Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
-Stay in touch with clients to ensure that they’re realizing the full potential.