Position: Customer Support Quality Control Specialist
Company: PDFfiller
Experience required: 2y
Category: Support
English level: upper
Published: 2020-10-01T00:00:00+03:00

**Requirements:**
— Minimum of 2 years in customer support, with 6 month of QA specialist or supervisor experience;
— Great interpersonal skills;
— Open, honest, and empathetic manner when dealing with people;
— Coaching experience is an asset;
— High customer service orientation;
— High level of integrity, honesty, and judgment;
— Friendly, helpful, and creative;
— Demonstrated multi-tasking capability and proven success in a fast-paced environment coupled with good time management;
— Strong attention to detail and desire to follow procedures;
— Strong verbal and written communication skills;
— Proficient English, both written and verbal.

**What you get working with us:**
— Stable and reliable job;
— Competitive salary, that depends on experience and skills;
— Monthly bonuses (1-10%);
— Company stock options;
— Paid vacations;
— Yoga classes;
— Work-off on Ukrainian official holidays;
— Convenient office location in the center;
— Ability to work in a creative and professional team;
— Equipped workplace.

**Responsibilities:**
— Developing and implementing quality assurance policies;
— Performing routine inspections and quality tests;
— Ensuring that standards are observed;
— Addressing and discussing issues and proposed solutions with the manager;
— Documenting quality assurance activities and creating audit reports;
— Making recommendations for improvement;
— Creating training materials and operating manuals;
— Accountable for collecting, coordinating, evaluating, and providing data to team leads;
— Providing coaching, feedback, and reporting;
— Meet weekly and monthly evaluation metrics;
— Initiate/run/participate in calibration sessions;
— Support a culture of coaching to meet or exceed quality customer experience satisfaction scores;
— Attend team meetings to cover various topics related to quality.