Position: Customer service and Company success manager
Company: Bike Bubl
Experience required: 1y
Category: Support
English level: upper
Published: 2023-08-01T00:00:00+03:00

Bike Bubl provides cleaning services to homes and businesses in London using eco-friendly methods. You will help us maintain and grow our client base by communicating directly with our friendly client base. Communication is mostly via email, messaging apps (using our CRM) and over the phone

**Description**
Work with an enthusiastic and innovative team to help provide customer service, make sales and provide support to our cleaners- as well as recruit new team members.

Bike Bubl is a fast growing company that wants to show the world that services can be performed better, by using bikes to transport our staff and their cleaning supplies instead of cars and vans. 

We strive to make our team feel part of the project and movement, at Bubl -everyone is rewarded for their success. You will earn commissions on hires as well as receiving a salary for providing customer support. And as a reward for your success- your salary will grow as Bubl grows. 

As well as an opportunity to be involved and earn generous commissions for hiring new team members. Interviews are conducted over the phone or via short video calls.

You will receive ongoing training and support throughout your time with Bubl, and be involved in a broad range of operational business activities. Including transferable skills such as working with technology to improve your customer service process, selection, recruiting and hiring reliable staff and business development.

We are looking for an agent to work approximately 8 hours per day, 5 days per week (Monday to Friday). We look forward to hearing from you !

**Requirements**
- Advanced English writing and speaking skills
- Friendly, reliable and communicative
- Strong initiative and understanding of customer needs
- Ability to work independently 
- Experience in sales and customer service preferred, but not required (full training provided)
- Confidence to communicate over the phone and/ or using voice messages
- Prioritisation and time-management skills


**Why join Bike Bubl?**
● Join a company on a fast growth trajectory in a fantastic moment - with a passionate and friendly team of British & Ukrainian staff
● Develop with us! Our pay system will see your pay increase as we grow- you’ll feel as though you have a stake in our company & its future, and feel part of the Bike Bubl family!
● Contribute to a company with sustainable and ethical outlook- with strong beliefs & values
● Flexible vacation/time-off policy
● Remote working 


**Key Responsibilities**
- Provide friendly, timely and helpful customer support
- Manage and amend client accounts
- Liaise between our clients & our clean team 
- Ensure client balances are processed
- Select, interview and recommend new Bubl-ers (staff) to our training team (conduct short telephone interviews)
- Complaints resolution
- Engaging existing team members and improving the business processes for our team
- Work with management to assist in long term development of Sales & customer service and recruitment