Position: QA Engineer OR Configuration Manager
Company: EveryMatrix
Experience required: 2y
Category: Other
English level: upper
Published: 2021-01-01T00:00:00+02:00

**Responsibilities:**

 - Managing configuration requests;  
 - Serve as main point of contact for our Group Integration Managers during the integration phase and for any GamMatrix configuration related query from our internal clients;  
 - Assimilate technical documentations and information to be able to successfully setup our clients within GamMatrix platform;  
 - Provide configuration guidance about the settings and steps needed to be done to assure an effective setup for a new client or a new feature;  
 - Ensuring all new configurations are working optimally within the platform;  
 - Supporting the investigation of configuration issues which have occurred within the platform due to faulty configuration, managing incidents and reporting back with cause and resolution to the direct Manager;  
 - Adjusting configuration based on supported/restricted territories updates, new features developed specifically for one or all clients or on services no longer being supported;  
 - Analyzing configuration issues and proposing appropriate resolutions;  
 - Investigating and clearing queries in a timely manner, providing update and escalating queries internally to meet SLAs;  
 - Preparing configuration documentations and sharing it with GM Technical Writer, for working together on creating and maintaining GM Configuration Management database  
 - Be able to act as fail-over for other GM Configuration Managers;  
 - Ensure that configuration requirements are well defined and clear before proceeding with the actual configuration;  
 - Ensure that each configuration request is done according to the defined process (Email / Jira task), and that has all necessary details in a clear and concise manner;  
 - Create and improve configuration related processes.  

 
**Requirements:**

2+ years of experience as Configuration Manager in an IT company / Online betting or casino industry;  

Good understanding of Technical systems and language;  

High level of attention to detail and trustworthy;  

Good knowledge of Agile methods;  

Be able to quickly and clearly understand the business logic to ensure the configurations are done accordingly;  

Ability to work with cross-functional teams;  

Ability to get things done under pressure;  

Experience in Requirements Management desired;  

Upper-intermediate or advanced level of English.