Position: Application Support Technician Unicorn company
Company: Adaptiq
Experience required: 2y
Category: Support
English level: upper
Published: 2022-08-01T00:00:00+03:00

We are looking for an **Application Support Technician** who wants to make an impact on the experiences of millions of people every single day.
**Salary up to 3200$. Remote. Product company.** 
**Responsibilities:**
●Communicate with our customers and partners over email
●Triage inbound Support tickets by categorizing them according to predefined requirements
●Manage and resolve Tier 1 Tickets. Escalate Tier 2 tickets to Tier 2 team
●Capture and log all client and troubleshooting details in Zendesk
●Investigate and where required, document validated issues or product enhancement requests including relevant logs in JIRA
●Liaise with other Bringg Support teams (as well as Customer Success, Product and R&D) to facilitate resolution in line with the severity and impact of the support scenario. This could be via Zoom or Slack
●Ensure compliance with external regulations and internal policies and procedures
●Meet individual, team and company objectives in line with agreed KPIs
●dentify and escalate priority issues to the supervisor
**Requirements:**
●2+ year of experience in Customer Support / Technical Support role for an enterprise-level SaaS product
●Excellent written and spoken English language skills — a must!
●Written/spoken Spanish/Portuguese/French — an advantage
●Proficient with a client-facing role
●Working knowledge of networking/IT principles (TCP/IP, DNS) and web (http/https) protocols is required
●Comfortable with APIs and knowledgeable about the various types (REST, SOAP), authentications patterns, different Gateways, and can speak intelligently about them
●Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
●Ability to adhere to processes and procedures
●Prioritization skills and capability to make high impact decisions while multitasking
Note: The position included shifts: Afternoon shift on business days (16.00- 01.00) Night (22.00- 07.00)  shifts on weekends Up to 40 hours of work a week Additional vacation days for shifts on holidays.


**Let me know if you are interested, it would be a pleasure to have a discussion with you!**