Position: System Support Manager
Company: Synergy Recruiting Agency
Experience required: 1y
Category: Support
English level: upper
Published: 2021-09-01T00:00:00+03:00

Requirements:
Good command of English: Upper - intermediate level and higher of speaking and writing
Good communication skills
Experience with using CRM systems
Experience with customer support
Experience with task trackers
Basic understanding of web product development
Basic HTML knowledge
Basic knowledge of Google Analytics
Technical education as a plus
Ability to work both individually and within a team
A quick mind
Problem solver and a very responsible person

Responsibilities: 
Support of business users (internal) via various communication channels
Assistance to business users with using the system
Providing education and onboarding to users
Collecting own feedback/users experience and passing to the team
Monitoring system's activity, reacting to any issues or suspicions
Writing manuals
Solving of any technical and organizational issues

Company offers:
Working in a successfully dynamic international company
Competitive salary
Paid sick lists and vacations
Medical insurance
English courses
Flexible work schedule
Work with a professional team
Friendly atmosphere
Corporate events
Cozy office in the city center