Position: L2 Support engineer
Company: Ricker Lyman robotic
Experience required: 2y
Category: Support
English level: upper
Published: 2021-07-01T00:00:00+03:00

We are looking for an **L2 Support Engineer**, an expert that is going to join the Hivecell software team.

**Requirements:**
- 3 + years of experience with troubleshooting and providing remote technical support (application, OS, or Networking);
- Hands-on experience with Linux;
- Solid spoken and written English, at least B2.

**Key Responsibilities:**
- Diagnose and troubleshoot technical issues within SLA. You won't be programming in this role, but you will need to read and understand code and log files while troubleshooting;
- Answer inbound requests and write technical solutions through the ticketing system, email, chats;
- Direct work with the B2B clients. Communicate professionally and clearly;
- Properly escalate issues to appropriate internal teams (e.g. software developers);
- Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

**As a plus:**
- Experience with at least one cloud provider (AWS\GCP\Azure);
- Experience with Kubernetes/Kafka management;
- Experience with VM Ware products.

If you would like to feel a drive of a completely new solution getting to the market;
If you want to see how products are built, grow and develop;
If you want to contribute and actively take part in company development;
If you are not afraid of completely new challenges, industries have never resolved previously;
You are the person we are looking for.

As it might be visible from the text above we offer challenges, risks as well as valuable compensation for it.