Position: Technical Support Engineer
Company: GeeksForLess
Experience required: 2y
Category: Support
English level: upper
Published: 2023-09-01T00:00:00+03:00

Required skills:

- Basic understanding of the Windows environment
- Customer Service and Communication Skills
- Troubleshooting
- AD, LDAP
- Most popular Linux commands/utilities
- Virtualization
- Networking
- Firewalls
- NOC duties and goals
- Knowledge about most common Cyber Security attacks would be a PLUS
- Experience in work with foreign customers would be a PLUS
- English level: Intermediate+ and higher

We offer:

- Сertification CompTIA network+
- Competitive salary
- Career opportunities, professional and financial growth
- 1.5x overtime and 2x holidays payment (completely voluntarily)
- Secure environment
- English classes
- Medical insurance
- Assistance with PE and tax handling

Responsibilities:

— Installation, configuration and finetune products remote and on-site.
— Working with customers to ensure full deployment and support.
— Create supporting documentation for customers
— Provide formal remote and onsite training with on the job training to customers
— Provide Tier1-2 support — include deep investigation, provide workaround to various problems while meeting SLAs.
— Working closely with the SoC, Research and Development teams to ensure quick resolution
— Understand customer needs and help to shape product.