Position: Customer Support Engineer
Company: Materialise
Experience required: 1y
Category: Support
English level: upper
Published: 2021-10-01T00:00:00+03:00

**In this position you will be doing:**

•As a customer service engineer, you are the operational contact person for our Knee/CMF partners and internal teams. Within this role you have the following responsibilities:
•Handle daily all external and internal requests regarding clinical cases, with a focus on incoming cases, communication about images quality and other issues.
•Provide answers in a clear/structured way within an acceptable timeframe for the business relation
•Involve other colleague(s) where needed to find a solution for problems and make clear agreements with them on answering these question on a timely manner
•Detect, solve and/or escalate recurring problems on the operational side
•Participate when required in the integration of CuSe operations of new partners or products

 **The following is required for this position:**

•At least upper intermediate written and spoken English;
•Attention to details
•Ability to lead clear and structural communication (both written and via phone/skype)
•Good technical and operational background is a plus