Position: VIP Manager
Company: BB Technology
Experience required: 1y
Category: Support
English level: upper
Published: 2020-08-01T00:00:00+03:00

Key responsibilities:

• Execution of VIP promotions, campaigns and all sorts of VIP benefit initiatives. 
• Communication with VIP-players via live chat, telephone and e-mail in order to create a trustworthy and friendly atmosphere for the clients.
• Making sure VIP-clients get the best experience using our brands 24/7. 
• Quick, polite and accurate answering-back to customer requests and enquiries.
• Timely provision of VIP-players with information on all promotions they are eligible for, new games, rules amendments, etc.
• Assisting VIP players with any technical issues they might have, employing technical specialists if needed.  
• Close cooperation with product team, suggesting special service improvements for VIP-players, based on feedback from clients.


Candidate requirements:

•	At least 2 year of VIP management experience in gambling industry.
•	Perfect spoken and written English. 
•	Passion for customer relationship management and commercial awareness. 
•	Self-motivation, reliability and ability to work independently. 
•	Focus on customer needs and good customer service skills.
•	High communicative abilities and patience.  


What you get:

• Working in a friendly team, favorable for professional growth.
• Opportunity of career development.
• High salary and additional benefits.