Position: Customer Support manager
Company: Sponsoreds
Experience required: 1y
Category: Support
English level: upper
Published: 2022-01-01T00:00:00+02:00

**What we expect from you:**
- Upper-intermediate English
 - Experience with Intercom or a similar customer support service
- Be able to quickly switch between tasks
- Troubleshooting
- Аbility to quickly  find information for  problems resolving 
 

**Would be a plus:**
- Experience in a similar position
- Experience with marketplaces 
- experience with contextual advertising (Amazon / Google)
- Experience in YouTrack and Kanban methodology 


**Responsibilities:**
- Initial processing of the customer's request
- Providing customers with pre-agreed information  (answers to frequently asked questions)
- Creating tickets in the bug tracker
- Work on reducing the number of requests (writing a FAQ in the Intercom - -- Knowledge Base, creating quick responses)
 
**What we can offer:**
- You will have an opportunity to be a part of a modern, fast-growing company;
- Ability to grow professionally to the Team Lead position;
 - Flexible working schedule;
- A friendly young team with a creative and inspiring vibe;
- 24 days of paid vacations and 15 days of sick leave;
 - Competitive compensation based on experience and skills;