Position: Wordpress Technical Support Engineer
Company: TraducationFX
Experience required: 1y
Category: Support
English level: upper
Published: 2022-10-01T00:00:00+03:00

TraducationFX is a niche content provider working in the financial industry. We offer branded educational video courses, daily market research, economic calendar, and various other tools. One of the primary areas of expertise is setting up educational websites on our custom Wordpress build. Currently, we maintain several dozen of such websites and customization requests are coming on a daily basis. We wish all those requests were limited to installing a necessary plugin with a couple of clicks, but the websites have a high degree of complexity which means many of the tasks require ingenuity and vigilance.

Primary responsibilities:
- Be online from 10 am to 7 pm Kyiv time. You don’t have to be at the computer all the time and take on new requests during lunchtime, but the customer at least needs to know that the request has been received.

Technologies stack:
- Wordpress with Woocommerce (a custom build);
- AWS;
- Telegram (primary comminication method).

Required qualifications:
- Extensive Wordpress knowledge;
- English B2, C1, C2;
- Basic system administration skills. You need to be able to connect to a server via SSH and find logs;
- Knowledge of generic web concepts: what’s API, what are webhooks, etc.

Personal qualities:
- Be meticulous. Even if the customer is jumping from one topic to another, you need to keep track of their requests and always communicate their status;
- Be self-sufficient. The fewer questions you ask the customer, the better.