Position: German Customer Support Specialist
Company: Helpware
Experience required: 1y
Category: Support
English level: upper
Published: 2021-07-01T00:00:00+03:00

**Primary Responsibilities:**

- Providing Customer Support for the food robotics products users
- Communicating with customers in English and German through emails and phone calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responding promptly to customer inquiries
- Keeping records of customer interactions, transactions, comments, and complaints
- Entering data into a CRM, other online tools, and cloud-based platforms
- Document and investigate product bugs for the team
- Other related tasks assigned by managers of the Clients and/or Helpware

**Qualifications:**

Fluent in both written and spoken German/English.
- Computer skills are mandatory, experience with CRM preferred
- Highly motivated, self-starter while also being a team player.
- Highly organized, displays time management skills including the ability to organize and prioritize
- Ability to research and grasp technical information across multiple tools while talking with customers
- Ability to retain and relay industry-specific knowledge.
- Ability to handle a high volume of incoming calls.
- Ability to control emotions during potentially high-stress situations.
- Ability to take feedback and constructive criticism.
- Ability to build relationships with customers.
- Customer focus and technical excellence, with a passion for solving critical customer issues in an effective and efficient manner.
- Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
- 1+ year experience in technical support; preferably supporting Enterprise customers and tech products
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Teamwork mentality with an aptitude for sharing expertise and appreciating feedback
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
- Courteous, confident, and outgoing personality with exceptional customer service skills
- Some experience with food service, culinary a plus
- Experience with Zendesk and the Sunshine API a plus

**Bonus points if you have any of the following characteristics:**

- Customer service experience
- Phone sales experience

**We Offer:**

- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with a native speaker;
- Schedule: Mon - Fri 9:00 - 18:00 Kyiv Time
- Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

If you have the qualifications needed and ready to maintain the required duties daily, please apply!

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