Position: Customer Support Manager
Company: Glinx
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-06-01T00:00:00+03:00

Requirements:
English Level: Advanced;
Excellent communication and presentation skills;
A desire to provide the best possible help to customers;
Active, tech-savvy and social person;

Will be as plus:
Experience in using tools like Notion, Zendesk, Slack;
Familiar with World & Ukraine start-up community;

Our offer is:
— Flexible working hours;
— Working in a dynamic environment;
— A young and passionate start-up team;
— Office situated on Podil (Kontraktova Square Subway st.);
— Competitive salary;
— Possible ways of growth: sales or digital marketing;

Job profiles:
Customer support:
— Identify and assess customers’ needs to achieve satisfaction;
— Manage large amounts of incoming emails/messages/calls;
— Build sustainable relationships of trust through open and interactive communication;
— Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
— Recommend potential products or services to management by collecting customer information and analyzing customer needs;
— Handle product recalls;

Logistics:
— Leading eCommerce logistics operations;
— Stock count and management;

Assistance:
— Manage operational tasks provided by heads of departments;