Position: Customer Support Agent
Company: ReTech
Experience required: 2y
Category: Support
English level: upper
Published: 2022-08-01T00:00:00+03:00

**Daily roles**
- Provide daily support to users of our crypto-product including answering questions, helping customers understand the product, analyzing problems, and quickly forming solutions to customer satisfaction
- Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
- Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
- Be accountable for the troubleshooting, communication, and tracking of all issues

**you are a perfect match for this role, if you have:**

- 2+ years of experience in a Customer Support role
- At least 1 year of experience in Crypto
- Fluency in both Russian and English. You don’t need to nail Passive Voice in Past Perfect but you MUST be able to freely communicate with English speakers, in both written and spoken form
- Good communication skills (obviously) + stress-resistance
- Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions
- Time management skills

**why us?**
- Competitive salary according to your position is not just buzzwords for us — we also care about timely salary review
- Business trips and joint remote work: we spent the whole winter in Thailand together, went to China, Georgia, Spain, Bukovel and would love to get you involved
- We care about your development and cover expenses for your learning including professional courses, certificates and conferences
- Absolutely flexible working hours (no night shifts)
- Being a part of the team forming the largest crypto-mining ecosystem in the world
- Unlimited vacations & sick leaves
- Only necessary processes and no bureaucracy

**Location** - Remote