Position: Client Support Associate
Company: ProgService
Experience required: no_exp
Category: Support
English level: intermediate
Published: 2020-12-01T00:00:00+02:00

**Responsibilities:**
The role includes many opportunities to learn the in-depth debugging and technical side of programmatic Ad serving while also assisting with the business development needs of our clients and partner companies.

Position Overview: Client Support Associates focus on helping to onboard and assist active clients with their day-to-day needs and serving support requests
- First point of contact for incoming customer support inquiries via phone, Skype, and email.
- Identify and manage opportunities by up selling additional solutions based on clients needs.
- Qualify warm leads and the interest of potential clients content and demo requests.
- Schedule demos of the platform for those who have established an interest in using the company's services.
- Work closely and liaise with sales team to ensure qualified leads are converted.
- Develop relationships and rapport with clients in order to ensure continued business.
- Documentation - May assist in the creation of Knowledge Base notes and FAQ, review product documentation and suggests updates to online documentation as needed.

**Requirements:**
- Upper Intermediate English level(both written and spoken)
- Applicants should have a good technical grasp of basic advertising concepts and be ready to learn to use tools for analyzing technical setups: we routinely assist with database reports in SQL, debugging using Postman, requests monitoring, and related tasks.
**We're ready to hire talented student who is ready to learn fast.**

**Benefits:**
- A real opportunity to increase your professional and English language level.
- Sufficient social package including health insurance, paid sick pay.
- Decent level of wages, bonus wage pay according to the results of the year in the amount of the average salary.
- Working hours Mon - Fri from 11:00 to 20:00; five-day work week; vacation - 21 days.
- Clean, bright and modern office. Comfortable working place.
- Work with global client base.
- Friendly team building.
- Free snacks and drinks within office.
- Pay for gym membership.