Position: Customer support specialist (English)
Company: outstaffing.no
Experience required: 2y
Category: Support
English level: upper
Published: 2020-05-01T00:00:00+03:00

Project Description
Building platform with more than 13M users worldwide. Enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, it's solution offers e-commerce and marketing solutions.

Company Description
Our client is a site building platform with more than 13M users worldwide. It enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, it's solution offers e-commerce and marketing solutions. Founded in 2007, the company is headquartered in San Francisco, California, has offices in Cape Town, South Africa, and in Ukraine.

Vacancy Description
About the role

Client is looking for a Customer Support Specialist. You will provide technical support to client’s direct customers, as well as second level support to client's partners.


Your Skills
You should definitely have:
- Excellent English written language skills.
- Experience providing technical support via email and live chat.
- Excellent people skills, including patience and the ability to explain technical concepts to non-technical end-users in a clear and understandable way.
- Experience logging bug reports that enable engineering teams to replicate issues reported by end-users and partners.
- Ability to work well under pressure, manage your time effectively and adapt to a constantly changing work environment.

It would be useful if you had:
- A working knowledge of HTML and CSS.
- Experience with both B2B and B2C Support.
- Some experience with web design.

Your responsibilities might include:
- Replying to emails end users and partners (first and second level support).
- Covering our live chat channel, which services both Yola end users and partners.
- Filing bug reports.
- Participating in Slack channels (company online chat) to both assist and receive assistance from other support team members.
- Making yourself familiar with new developments, changes and feature releases on the our platform and being prepared to support both partners and end users in utilizing these features.
- Responding to customers via social media (Facebook and Twitter).
- Assisting in developing support documentation for users and partners.
- Assisting in on-boarding new partners as they launch the our software to their end users.

Benefits
- Opportunity to significantly influence our product roadmap and strategy, and technologies;
- Challenging work in the international professional environment;
- Flexible working hours and possibility to work remotely;
- 20 paid vacation days per year;
- Paid sick leave;
- Team building events;
- A social package, including gym membership, medical insurance and English courses compensation (50%).