Position: MNO's Account manager
Company: A-HR
Experience required: 3y
Category: Sales
English level: fluent
Published: 2023-07-01T00:00:00+03:00

Our partner is a company that offers a wide range of services for mobile operators and enterprises. Connected to more than 900 mobile networks and international SMS centers with internationally recognized certificates.
We are looking for an **MNO's Account manager**. We are looking for an experienced Account Manager to manage and grow our diverse portfolio of international **A2P SMS traffic** and managed services accounts.


**Company mission and values:**
Speed, security, and reliability are critical. Since honesty, quality, and commitment are our core values, we pride ourselves on our world-class innovative solutions, as well as professional customer service, impeccable competence, and safety.

**Duties:**
- Manage the customer portfolio, focusing on international A2P SMS traffic aggregation, network security, and gray route testing to ensure the highest level of customer satisfaction
- Develop and maintain strong long-term customer relationships by providing excellent customer service and prompt resolution of issues
- Continuously monitor account performance, identifying opportunities for growth and areas for improvement
- Interact with internal teams, including sales, technical and operational departments, to ensure uninterrupted service delivery and resolve customer issues
- Prepare regular reporting on account performance and updates
- Innovation in the field of A2P SMS. Stay up to date with market trends and communicate with potential clients and partners
- Participate in the development and implementation of sales and marketing strategies to attract new customers and expand existing accounts
- Ensure compliance with all service standards and industry best practices.

**Requirements:**
- Higher education in the field of business, marketing, communications, or a related field
**- 3-5 years of proven experience as a Customer Service Manager or Sales Manager in the field of A2P SMS, telecommunications, or managed services**
**- English language not lower than B2 level (fluency in several languages will be a plus)**
- Skills in managing multiple accounts and effectively prioritizing tasks.
- Deep understanding of international SMS traffic, routing, pricing models, network protection, and gray route testing
- Exceptional communication and interpersonal skills
- High analytical and data orientation
- Self-motivated, proactive, and goal-oriented, with a strong focus on achieving results
- Willingness to travel as needed for client meetings and industry events.

**We offer:**
• Official employment or B2B contract
• Competitive remuneration
• Flexible schedule, remote or hybrid work from our offices
• Paid vacation according to the country of employment
• Paid sick leave
• Medical insurance
• Work equipment
• Work in an ambitious and talented team
• Opportunities for personal development and professional growth
• Professional accounting and legal support
• Team building and corporate events.

Send feedback on vacancies - we will be happy to answer all your questions!