Position: Customer Support Agent
Company: Amevalue
Experience required: 1y
Category: Support
Published: 2023-06-01T00:00:00+03:00

We are an international customer support outsourcing company.

We're looking for a customer support agent for a furniture online shop from Germany.

Requirements:
- **Strong communications skills, in written and spoken German (min.B2) - must**
- 1+ years of experience in Customer Support
- Experience with using Zendesk, LiveChat, CRM, and other customer support tools
- Excellent attention to detail
- Strong critical thinking and problem-solving ability
- Dependable, flexible, and team-oriented

Responsibilities:
- Answer support requests in German;
- Handling defects and sending replacement + notes down
- Answering comments on Instagram & Facebook
- Answering product reviews (app in Shopify)
- Working on returns (excel list, refund via Excel)
- Taking care of exchanges (creating a new order in Shopify)
- Check that all orders are shipped
- Redirect cooperation requests to a relevant team member

We offer:
*Attractive compensation pegged to the U.S. dollar
*Full-time job availability
*Work remotely
*Family environment with an extremely friendly team
*Opportunity to work closely with the CEO

If you have the qualifications needed and are ready to maintain the required duties daily, please apply!