Position: Research Operations Specialist (English and Spanish)
Company: GeeksForLess
Experience required: 3y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

Looking for an experienced Research Operations Specialist to work on a stable project (online housing reservation system, Netherlands)
Remote, full-time, long-term
Working Schedule: normal USA working hours

Requirements:
• 3+ years of experience working in a call center or customer service
• Strong communication skills and enjoys talking to people
• Can handle difficult conversations with B2B audience
• English: Upper-Intermediate
• Spanish: Upper-Intermediate

Responsibilities:
• Manage partner participation database to ensure there is no overuse of the partner pool.
• Use technical skills to manipulate research participant data to select the right target group from the database (run the query, match data files, maintain list).
• Communicate on a daily basis with our accommodation partners (by phone and email) and update the internal team with details on the scheduled appointments.
• Invite accommodation partners to participate in research sessions such as interviews or focus groups with the researchers