Position: Customer Support Manager
Company: SMPL
Experience required: 1y
Category: Support
English level: upper
Published: 2022-04-01T00:00:00+03:00

Likewise, we are capitalized by leading institutional investors and are currently at the scaling stage, both in terms of the number of customers and team growth. 

Responsibilities:
Responding promptly to customer inquiries over live chat and email;
Registry and manage tasks in the ticketing system (Trello);
Report bugs to the development team and take ownership of their resolution.

Requirements:
Previous experience as a customer support representative is a must;
At least an Upper-intermediate level of written English;
Capable of working under pressure and handling clients with a negative attitude;
Ability to work efficiently both independently and with a team;
Highly organized and self-disciplined, ability to handle multiple tasks simultaneously, and effectively manage priorities.

Benefits
Salary paid monthly in USD;
Startup culture with open communication;
24 working days vacation a year;
Medical insurance.