Position: Technical Support Engineer
Company: TraderEvolution
Experience required: 1y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

Our company develops our own software for the stock exchange. Due to the expansion of the activities we are looking for a Technical Support Engineer for full time.

Requirements:
- Higher technical education/student
- English — Upper-Intermediate level
- Knowledge of any programming language
- Advanced knowledge of SQL and Excel

Responsibilities:
- Setup/configuration of the brokerage trading platform;
- Creating bug reports based on customer feedback;
- Analyzing the client’s problems and finding the best options for solutions;
- Assistance in setting up integration with third-party systems (REST API, FIX API);
- Participation in the product development process (propose ideas, participate in the discussion)
- Server and platform monitoring using Zabbix, Alerts analysis;
- We work with clients via Ticket System/Email in 90% of cases

Will be an advantage:
- understanding of the software testing processes and practices
- administration of Windows / Linux

We offer
- additional training required for the job;
- a regular upward revision of salary;
- 5-day work schedule from 9 a.m. to 6 p.m. or from 10 a.m. to 7 p.m. Flexible schedule with the possibility of exchanging shifts with colleagues (night shifts are possible)