Position: Scrum Master
Company: Cisco
Experience required: 3y
Category: Scrum Master
English level: upper
Published: 2022-03-01T00:00:00+02:00

**Who We Are**

Cisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the Customer & Partner Experience (CPX) group is redefining how Cisco delivers value to our customers & partners via our product portfolio. The CX Cloud Transformation Team is charged with cultivating a culture of learning, while exemplifying & enabling leading practices in agility. In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers.


In this key role as a ScrumMaster, you will act as the evangelist of all things Agile. You will apply expert judgment to keep teams focused, remove impediments and deliver success in a fast-paced environment. You have a strong desire for continuous improvement and the ability to build a delivery-focused, highly collaborative culture within the teams. Success in the role requires you to support and enable the success of your team, develop stellar cross-functional relationships at multiple levels of the organization, promote Agile values, demonstrate established technical skills and eye for business. You should have strong sense of personal accountability and be excited by the challenge of working in an Agile and innovative environment. In this role you will work to improve practices to encourage more predictable delivery and facilitate Agile ceremonies and planning of releases.


By anticipating and identifying impediments (systematic, behavioral, etc.) and working with the right owners to resolve them, you will monitor team outcomes and dynamics while assisting them in improving team performance and agile maturity. You will assist the teams at mapping dependencies with other teams or raising risks while promoting better communication and collaboration. You will help with continuous development and improvement of delivery. You will be a critical driver of CPX’s overall transformation to a way of working that is anchored in continuous improvement, agility, design-thinking, and customer-centricity through teams.


**What You'll Do**

- Facilitate Scrum ceremonies including daily stand-ups, planning, refinement, reviews, and retrospectives with teams, Product Owners and other collaborators.
- Anticipate and deliberately remove obstacles that slow down or prevent teams from delivering sprint goals.
- Ensure team(s) maintain focus on quality and continuous delivery.
- Facilitate and guide (when vital) the team’s decision-making process, conflict resolution and mapping risks or waste.
- Onboard and mentor new team members, provide training or collaborate with Agile coaches to deliver it.
- Adopt, coach, and evangelize Agile values and principles in the team and across the organization.
- Drive continuous improvement at team and program level by using data/metrics and feedback loops.
- Provide “go to” guidance, clarity, consistency and visibility to the entire CPX organization.


**Who You Are**

- 3-5 years of proven experience in the capacity of a Scrum Master, who is capable of running 1-2 scrum teams in a geographically distributed environment. This person should have experience with complex initiatives - cutting across x-functional teams.
- Excellent grasp of portfolio structure and program level Agile, management of dependencies, mapping of risks and big room planning.
- Experience working with Jira, portfolio Jira and preferably Jira Align
- Advanced understanding of enterprise software development and/or infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
- Technical proficiency, and experience with both application and platform components.
- Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
- Consistent record of building motivated, collaborative and productive teams, including remote team members.
- Comfortable with ambiguity and rapid changes with an ability to stay flexible and adapt as needed.
- Ability to establish credibility and rapport with team level management, technical and non-technical team members alike.
- One or more related certifications such as Certified ScrumMaster (CSM) or Certified Scrum Professional Scrum master (CSP-SM).


**We Are Cisco**

- You will be a part of an innovative product used by millions of users all around the world
- Annual bonuses
- Stock options
- Medical insurance
- International multicultural team