Position: Technical/Customer Support for WebSpellChecker
Company: TeamDev
Experience required: 1y
Category: Support
English level: upper
Published: 2022-01-01T00:00:00+02:00

**The Project**

We are made up of a team of highly innovative, creative and customer-obsessed professionals. In today’s multicultural business world, online communication plays a pivotal role. 

We provide businesses and web developers worldwide with intuitive and secure tool sets, nurtured by our tech team along the way.

Our products are available as standalone apps and plugins for the most popular WYSIWYG editors like CKEditor, TinyMCE, Froala Editor and others. There are also separate integrations for WordPress and extensions for Chrome, Firefox and MS Edge. Our products are available as SaaS and On-Premise server solutions.

The technology stack includes but is not limited to use of JavaScript, HTML/CSS, PHP, C++, Java, Python, Perl, SQL, Jasmine, Ansible, AWS, Machine/Deep Learning. 

Go to our official website to learn more: webspellchecker.com.

**What You’ll Do**

— Process all incoming technical requests, prioritize and keep them updated (JIRA Service Desk, going further on Zendesk).
— Answer to all customer questions (Gmail, online Tawk.to chat, phone).
— Participate in screen-sharing calls with clients in troubleshooting issues or helping with the product setup.
— Initiate and involve the development team into resolving complicated support requests.
— Build and maintain long-term customer relationships.
— Keep customers satisfied and engaged with products and services.
— Work with claims and conflict situations.
— Provide customer support during software installation.
— Keep our product technical documentation uptodate.
— Manage accounts and leads in CRM (Salesforce).
— Improve WebSpellChecker processes to ensure a high level of customer satisfaction and retention.
— Implement best practices to increase customer satisfaction.

**Knowledge and Skills Required**

— Background in customer service.
— Strong verbal and written communication skills.
— Excellent listening, negotiation.
— Upper-intermediate or advanced level of spoken and written English.
— Attention to detail and good learning skills.
— Customer-centric approach in work.
— Strong problem-solving skills.
— Initiative, self-organized and motivated, eager to learn new things and able to multitask.

**Would Be a Plus**

— Experience with CRMs (Salesforce), Google Workspace (Gmail, Docs, Sheets, Meet), help desk support software (Jira Service Desk, Zendesk).
— Knowing additional foreign languages is highly appreciated.
— Good understanding of software development and the product management process.
— Understanding of the CSS, HTML and JavaScript basics, experience working with SQL requests.
— Experience in writing technical documentation.
— Experience in working with Windows, Linux, Docker.

**What We Offer**

— Monday — Friday from 11 AM to 7 PM local time.
— 20 days of paid vacation per year and 5 days of paid sick leaves.
— Modern office space in Kharkiv with the option of remote work.
— 50% paid English classes.
— Company library and massage cabinet.
— Villa in Montenegro for rest and remote work.