Position: L3 Technical Support Engineer/Junior DevOps
Company: Uproad
Experience required: 1y
Category: DevOps
Published: 2021-04-01T00:00:00+03:00

**Requirements**
— High level understanding how cloud infrastructure works
— Experience with AWS Cloud
— High level understanding how distributed systems work
— SQL knowledge
— Linux console usage, including bash, git, regex, etc.
— Virtualization/Containerization: Docker, Kubernetes nice to have
— Monitoring & logging: CloudWatch, Graphana, PagerDuty
— Strong problem solving mindset
— Troubleshooting skills
— Proactive attitude

**We offer**
— Competitive salary
— The ability to focus on your work: a lack of bureaucracy and micromanagement
— Ability to combine remote and work in the office
— Paid vacation (24 working days) and sick leaves
— VIP Medical insurance
— English speaking club with native speaker

**Responcibilities**
— Interacts with DevOps team, Customer Support (US-based) and Support Analysts on daily basis
— Monitor and resolve cases of unsuccessful 3rd party data integrations. Perform actions to correct data in different sources (CRM system, backend DBs, external sources via UI/data upload, REST APIs).
— Escalate cases when needed to ensure proper communication with 3rd parties, customers and internal participants..
— Monitor results of automatic data reconciliations and perform corrective actions via sending requests, correcting data in DB.
— Respond to pager duty alerts and perform actions within standard instructions in known cases: re-launch pod, change config maps parameters, trigger technical endpoint.
— Follow-up on pager-duty alerts and perform proactive monitoring to discover potentially wrong system behaviours (Amazon MQ, DB operations, interactions between components via REST APIs).
— Perform preliminary analysis of problematic cases, gather meaningful logs and raise issues to development team if needed
— Automation of routine operations and monitoring dashboards setup