Position: Solutions Engineer
Company: Sift
Experience required: 2y
Category: Support
English level: fluent
Published: 2023-01-01T00:00:00+02:00

As a Solutions Engineer, you will partner with a Customer Success Manager to own a book of customer accounts and provide them with technical advice and support throughout their post-sales life cycle. As a deep product expert, you are the bridge between Customer Success and Product and Engineering.

**What you’ll do:**
- Become an expert in the Sift product suite;
- Communicate best practices; 
- Develop industry expertise; 
- Troubleshoot potential issues;
- Query and analyze data;
- Architect solutions to better our customers’ experience on the platform;
- Create documentation (internal and external); 
- Build internal tools and automation.

**What would make you a strong fit:**
- BA/BS degree (technical major a plus);
- 2+ years of prior experience in a technical customer-facing role (SaaS a plus);
- Ability to thrive in a remote working environment;
- The instinct to take initiative or self-start;
- Passion for creative problem solving;
- Passion for working with customers;
- Excellent written/verbal communication;
- Excellent multi-tasking and organizational skills;
- Experience with JavaScript, SQL, HTML, and other web technologies;
- Experience using APIs, or a strong understanding of API-based products;
- Experience using Python, Ruby, or other scripting languages.
 
**Let’s Build It Together**
At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.

This document provides transparency around the way in which Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy