Position: Implementation Support
Company: Tranistics Data Technologies
Experience required: 1y
Category: Support
English level: fluent
Published: 2023-02-01T00:00:00+02:00

An Implementation Support Assistant is responsible for managing resources and completing tasks on schedule and within budget. During project initiation and planning stages, the Support Assistant clarifies and confirms the project charter, scope and objectives. During execution, the Support Assistant tracks status and performance, works with internal and external teams to bring the client onto the platform, and also identifies risks. At project close-down, the Support Assistant informs other departments of successful completion. To make all these communications more effective and efficient, the Support Assistant develops and distributes communication plans early in the process. These plans are designed to address status updates, to keep team members, sponsors and other stakeholders informed, and to obtain approvals as needed throughout the project.

Essential Duties and Responsibilities
1.	Creates and modifies a Project Plan for each new customer that has signed a contract;
2.	Initiates discussions internally and externally, gathers information and documents the customer’s needs and requirements;
3.	Data analysis of gathered information from customer;
4.	Creates Process Flows;
5.	Defines tasks and timelines with anticipated completion dates.  Identifies when the project and tasks within the project are slipping from the deadlines;
6.	Keeps process owners on track and assists with internal and external teams to bring the client onto the platform;
7.	Maintains customer satisfaction while keeping the process within our capabilities;
8.	Identifies and creates Statement of Work for each customer;
9.	Must define complex reporting requirements for both internal and external purposes;
10.	Must query data for testing purposes and validation of business and application requirements;
11.	Performs other duties and responsibilities as requested and required;
12.	Must work required hours beyond originally arranged schedule.