Position: Customer Success Manager
Company: Lumen Global
Experience required: 1y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

You will be involved in the development of the ECOsystem that will include such services as: BI (Reporting System), Chat System, Trading platform, Client Engagement, Dialling system, ETC. Our crypto project is a cutting-edge payment system built on blockchain technology, revolutionizing the way transactions are conducted in the digital world. With a strong focus on security, transparency, and efficiency, our platform provides a seamless and user-friendly experience for individuals and businesses alike.
With our crypto payment system and the accompanying wallet generation module, we are committed to revolutionizing the way digital transactions are conducted. By providing a secure, user-friendly, and efficient platform, we aim to empower individuals and businesses to embrace the potential of cryptocurrencies and unlock new opportunities in the digital economy.

Requirements:
—  Experience with B2B clients. 
— Good verbal and written English (B2 - Upper Intermediate);
— Excellent verbal and written communication and negotiation skills;
— Focused, reliable and a responsible self-starter with strong critical problem-solving skills;
— Excellent organizational skills and ability to make prioritization;
— Ability to work in a fast-paced environment;
— Analytical mindset.


Will be a plus:
— Experience working in Fintech space or experience working in Product or Success B2B service-related position;
— Experience working as an Account Manager.


Responsibilities:
— Communication with customers (B2B) and development team;
— Update about any new features that were released and teach the clients how to use them;
— Conducting demo-presentations for clients about company`s products;
— Collect feedback, reviews and use cases;
— Be aware of business requests;
— Prepare weekly performance reports;
— Interact with Support department and other departments of the company;
— Measure and improve customer satisfaction.


We offer:
— Competitive compensation depending on experience and skills
— Long-term employment
— Career growth opportunities
— Compensation for sick lists and regular vacations
— English classes with native speaker
— Health insurance
— Free lunches
— Comfortable office in Kyiv