Position: Customer Care Specialist
Company: J&L Consulting
Experience required: 2y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

Our client — a world-leading manufacturer of cleaning and clearing vehicles is looking for a Customer Care and Order Handler.

Purpose:
•	Handle customer care registration in Dynamics D365
•	Process incoming order lines pr. E-mail and create quotations and order confirmations 
•	Create a reporting on customer care activities.

Experience:
•	Minimum 0–3 years in relevant Customer Care and order handling
•	Experienced in Microsoft Excel and use of functions in Microsoft Excel
•	Experience in using Microsoft Dynamics ”D365”

Education and skills:
•	Relevant educational background in the remote customer handling area
•	Preferred some Excel training courses or experience in using Excel during education
•	Handling of large amount data and selling item lists

Language and IT skills:
•	High level English in both oral and writing. 
•	Knowledge of Microsoft Windows and Office applications, particularly Excel 
•	Knowledge of Dynamics 365.




Responsibilities:
•	Add information about related products that may be interesting for that customer (Filter package) to quotations and sales orders (upselling)
•	Add a "Friendly Line" - "Thank you for dealing with us – ”We are looking forward to speak to you again”
•	Add the event as a note in D365 and description of any feedback on the related products.
•	Book a follow up email message in D365 to ask if the goods was received well and if more is needed
•	Ask "One of 50" Questions to the customer, not the answer in text in D365 for that customer for Customer insight generation. The 50 questions will be given.
•	Handle incoming orders pr e-mail.
•	Add order lines to quotation and send quotation for verification
•	Issue the order, 
•	Issue Pick, Pack and ship task
•	Potentially also book the shipping
Prepare bar codes / Stickers for a printer at a remote location
Job conditions:
•	Office location: Lviv
•	Training in the head office located in Denmark
•	Competitive salary and package