Position: 1st Line Customer Support (night shifts)
Company: Viseven
Experience required: 1y
Category: Support
English level: upper
Published: 2021-08-01T00:00:00+03:00

Day-to day activities
Registration, description, classification of the incoming issues
Provide 1st line support (via chat) to customers to ensure their content functions as designed and that Customers are taking full advantage of the various Viseven services functionality.
Aid Customer in streamlining business processes for increased productivity and efficiency.
Generate and share educational resources, trainings, and best practices.
Expected to consistently provide excellent Customer services and represent client needs and goals within Viseven to ensure quality.
Build relationships with Customer to encourage repeat business opportunities.
Keep abreast of new company products and services, and introduce them into Customers' development processes.
Troubleshoot software-related issues and provide fast feedback about them

Requirements
English Level — from Upper-Intermediate (B2+);
Strong problem solving and research skills;
Ability to learn and adapt fast;
Stress tolerance and decision-making;
Ability to work in team;
High ability to demonstrate and present our solutions to technical and non-technical audiences;
Driven and motivated mindset;
Customer support experience will be a great plus!

What we provide:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:
· Passionate experienced team and enjoyable working environment
· Professional and career growth
· Paid time off 18 business days per year
· Paid time off 3 business days in case of marriage or childbirth
· Healthcare insurance – including dentist and gym
· Accounting assistance
· Free tea/coffee, fruit and snacks
· English learning courses
· Opportunities to participate in professional forums and conferences
· Regular corporate events and team-buildings