Position: [Digital Onboarding] SL2/SL3 Technical Support Engineer
Company: Luxoft DXC
Experience required: 3y
Category: Other
English level: upper
Published: 2021-11-01T00:00:00+02:00

Project Description:

This platform includes processing of onboarding requests as they flow from Clients to Sales to Operations and to downstream processing functions. Application functionality is decomposed into business process management, business rules/workflows configuration, reporting / dashboards and workload management functions e.g. work prioritization, SLA management, notifications etc.
Technically solution includes BPM engine, rules engine, reporting engine, metadata configuration components; most of these components are exposed via end-user facing interacting web applications. The platform is used by both external and internal users, it is mission critical as part client experience upgrade roadmap.

Responsibilities:

You will be part of team which will:
- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Plan & coordinate infrastructure activities
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train Prod support on issues
You personally will be:
- Solely responsible for operations and support of an online tool workflow and questionnaire builder, used by a globally distribute group of users
- Serve as a primary - direct and personal - contact point for any technical and usage questions and issues
- Intimately familiar with the application code-level design and implementation
- Expert in the application functionality

Mandatory Skills:

- Good English and communication skills
- Experience work with applications (support, troubleshooting)
- Basic commands on Unix
- Experience with CI tools (Jenkins)

Nice-to-Have Skills:

Will be good to know:
- SQL scripts (writing, understanding errors)
- Mongo DB
- J2EE development background is a strong plus
- JavaScript
- Jira, GIT, uDeploy