Position: Middle Support/SRE Engineer
Company: Forte Group
Experience required: 3y
Category: Other
English level: fluent
Published: 2023-07-01T00:00:00+03:00

Forte Group is looking for a Middle Support/SRE Engineer to join our dynamic team. 

Our software product is a highly secure virtual data room that allows users across the globe to confidently publish highly important business information in real-time for due diligence and analytical purposes. 

The underlying software platform is a complex, highly loaded componentized software platform maintained by multiple teams working concurrently in the US, Europe, and LATAM that develop and test this product, regularly deploy new versions and support its operability in 24/7 mode. 

We practice Scrum and follow the Agile way of working, we’re focused and dedicated to delivering business value to our end users incrementally, predictably, and with high quality. 
Our advantages are a friendly team, an international environment, and direct collaboration with colleagues abroad.

**Team Responsibilities**

●	Processing and resolution of production incidents reported via minimization of the negative business impact.
●	Production performance and stability monitoring, response to automatic alerts.
●	Bug Fixes, custom on-demand reports & support routines automation.
●	Ensure proper documentation is provided for all supported activities.
●	Work closely with the development team to define the scope of improvements.
●	Work within Product, DevOps, Dev, and Support teams to escalate, troubleshoot and resolve complex issues.


**Technologies/Tools used on the project**

●	Platform: Azure Cloud, Proprietary Datacenters
●	Database: MS SQL 
●	Back-end: ASP.NET Core WebAPI, ASP.NET MVC WebAPI, ASP.NET WebForms 
●	Front-end: Angular 7+ 
●	Frameworks: Entity Framework/Dapper, Auto-mapper 
●	Unit Tests: nUnit, MS Test
●	Task Management and collaboration tools: Azure DevOps, Confluence, MS Teams 
●	Repository: Azure DevOps Git versioning control 
●	Cloud monitoring: AppInsights, DataDog
●	Build Server (CI/CD): Azure DevOps

**Qualifications**

●	Abіlity and motivation to work in a team and rotate 8h shifts
●	**Upper-intermediate English** & excellent communicator (both verbal and written English skills). The role requires interaction with many teams
●	Knowledge of database query languages
●	1+ years of experience in support of application development with NET, .NET Core platforms, C# or ASP.NET languages programming/scripting, or equivalent experience in mainstream software development
●	Experience with automatic monitoring and alerting, understanding of APM solutions
●	Experience in writing technical documentation.
●	Responsibility & desire to learn new things

**We offer**

● Experience working with colleagues locally and abroad
● Opportunities for self-realization working on challenging projects using new technologies and tools
● Friendly team and enjoyable working environment
● Social and corporate events
● Possibility for career development
● Participation in professional trainings, meetups
● Medical & family care programs
● Various sport activities coverage
● 18 days of paid vacation
● Fully paid by Forte 5 sick days during working year
● Internal English courses provided by Forte Teacher
● Comfortable and fully equipped workplace