Position: Customer Support Representative (Mandarin/English)
Company: Helpware
Experience required: 1y
Category: Support
English level: upper
Published: 2021-04-01T00:00:00+03:00

We are looking for a bilingual (Mandarin/English) Customer Service Representative who will interact with customers and internal teams via phone, email, and webchat. The CSR is tasked with answering incoming support inquiries and working proactively to resolve customer service situations using available resources. Monitor incoming support tickets from clients understand the problems raised and liaise with the internal teams to identify and communicate a solution.
 
**Primary Responsibilities:**

 - Fluent in both Mandarin and English
 - Technically proficient and experienced in working with restful API's preferred
 - Experienced in using support tooling, such as JIRA or similar
 - Required to attend regular calls in both a client-facing capacity and with internal teams, likely to be daily
 - Required to monitor incoming support tickets from clients, understand the problems raised, and liaise with the internal teams to identify and communicate a solution
 - Whilst not providing direct client support you'll be required to translate client-facing integration guides; technical documents guiding clients through integrating with the platform
 
 **Qualifications:**

 - 2+ years in a customer support related role
 - Proven ability to prioritize with a sense of urgency
 - Proven problem-solving skills
 - Great communication skills
 - Ability to grow with a company take on further responsibilities
 - Emotional intelligence and empathy for customers

**We Offer:**

- Downtown Kyiv location in a modern office (10-minute walk from Kontraktova);
 - You can work in the office and remotely (Ukraine only)
- Competitive compensation linked to UAH/USD rate;
- Medical and Life insurance after the trial period;
- English classes with a native speaker;
- Corporate training and parties.