Position: IT Application Support Analyst (France)
Company: Life Vision
Experience required: 3y
Category: Support
English level: upper
Published: 2022-06-01T00:00:00+03:00

**Location / Relocation**: France, Cholet

**Requirements**:
- 3-8 years of experience in the relevant field 
- Significant experience in IT Applications of ERP solutions
- Fluent in English (spoken and written)
- You are a positive team player
- Highly competent in ERP solutions within a manufacturing sector
- Extensive knowledge of Digital solutions and use within a marketing business to support daily business operations
- Experience in supporting a wide application portfolio of services that align with ERP e.g. CRM/MES/MDM/DAM and where required supporting their integration to adjacent services
- Experience in interface management where core systems are required to exchange data with adjacent systems e.g. EDI/MES   
- Ability to collect, document, and clearly identify information system requirements, business processes, and how alignment to master data will deliver expected outcomes on proposed changes  
- Translate and simplify requirements to create functional specification documents to support development changes to applications
Identify the processes and solution components required to introduce new application capabilities to benefit the business 
- Document and effectively communicate the results of analysis/findings to team members and management.
- Pursue spend analysis, billing checks, and other monitoring to discover issues and propose how to deliver better value and solutions to the organization 
- Prepare testing scenarios and integration testing when projects and/or changes are being developed 
- Update user and functional documentation manuals 
- Implement changes to the application environment  
- Train or assist with the training of users during project rollout on new application services or extended functionality
- Provide 2nd and 3rd level functional support to all application IT services, and if required Level 1 & 2 support to EUT/Infra service
 
**Competitive advantage**:
- Knowledge of the French language 
- License/ certification/ qualification: ERP/s, MES, Master Data, Business - Processes in ERP, Business Finance & Manufacturing knowledge, ITIL, Digital applications development 

**Job Purpose**: 
- Act as 2nd Line support for business applications
- Handle incidents passed from the 1st line team, and escalation from other teams to immediate resolution working via vendors or 3rd line support as required, in line with SLA's
- Support project teams in solution testing and implementation
- Ensure service stability (performance, capacity, support, patching) and Continuous Service Improvement goals by identifying areas for improvement
- Problem management: Provide suggestions or create tools and processes to remove or reduce reoccurring errors ensuring a high rate of first-time fixes

**Responsibilities**:
- Administration and monitoring behavior of the deployed systems
- Produce written documentation to support work performed, report findings, and present to stakeholders when necessary
- Make recommendations on system changes considering opportunities & potential risks to further improve usage and alignment with business needs
- Ensure that adequate application support is provided according to the agreed processes & Service Level Agreements
- Ensure that project documentation is sufficient to provide adequate support to users in the long-run
- Ensure correct follow-up of software update policies and escalate to System Analysts & Project Leads or Program Managers when updates are due
- Identify training needs and propose training plans to ensure optimal usage of implemented solutions
- Support the user community when the recommended changes are deployed, including helping to resolve any issues
- Work with external stakeholders to understand and investigate feedback or issues into the service/function/product provided
- Monitor system capacity, clean up, and mitigate where needed
- Work with Infrastructure to ensure patches are implemented timely, with minimal risk, and appropriate testing and rollback procedures
- Testing and implementation of applications updates and new equipment
- Assists Business Analysts & Project managers in the designs phase
- Carry and/or support testing of new and existing applications
- Codify common problems into simple knowledge articles that can be handled by 1st line

**About the company**: a global leader in advanced piping systems for building, infrastructure, industrial, and agriculture. The company operates in more than 40 countries, combining local solutions with global innovation and operational excellence – we provide communities around the world with sustainable solutions for water and energy, leading the industry in a way that anticipates the rapidly evolving needs of society.

**Company offers**:
- Permanent contract of employment
- Love and support for Ukrainian employees 
- Relocation support if needed 
- Hybrid mode of work: 50% from home + 50% in the office 
- School allocation support
- Local language support
- Health / medical incentive
- Training programs 
- Awesome colleagues and a pleasant working atmosphere
- Annual salary €30.000 -- €40.000 + 18-20% of annual profit-sharing retribution

**Recruitment process**:
- Video call with an external recruiter
- Online interview with in-house HR 
- Online/offline interview with a Hiring Manager 

**We are waiting for your CV!**