Position: Technical Support Team Lead
Company: AllSTARSIT
Experience required: 3y
Category: Lead
English level: upper
Published: 2022-01-01T00:00:00+02:00

**About the Company:**
ALLSTARSIT is an international Software R&D and Talent Acquisition company established in Israel in 2004.
Headquartered in Kyiv, AllSTARSIT operates software development hubs in Ukraine, the CEE Region, and sales offices in the UK, Germany, and the US.
ALLSTARSIT is Top 1 IT employers in Ukraine.
**
ALLSTARSIT expertise covers a variety of industries:**
– Cybersecurity
– InsurTech
– AdTech
– Healthcare
– AI/Machine Learning
– Telecommunications
– Real Estate
– IoT
– Mobile
– Fintech

**Requirements:**
– 4+ years experience in Technical Support Engineering, at least 2 years as Team Lead of Technical Support teams
– Experience with IT support including operating systems, applications, and networks
– Deep knowledge of TCP/IP, HTTP, TLS, SSL Network fundamentals, and commonly-used network protocols
– Knowledge of switching and internet routing technologies and strong network diagnostic skills
– Understanding of network monitoring concepts
– Highly customer-oriented with strong leadership qualities, the ability to organize effective teamwork of support engineers
– Ability to assess and prioritize faults, and respond or escalate accordingly
– Upper-intermediate English and higher

**Scope of Work:**
– 50/50 responsibilities of Support Engineer and Team Leader
– Managing the team of 10 engineers: scheduling the team's work schedule, distributing the workload for engineers, scheduling vacations, etc.
– Monitoring CATO Networks global network which includes Cato’s servers
– Network equipment and SaaS application
– Implementing timely solutions to customer issues or escalating to another team internally when needed
– Performing system and network analysis by using well-defined toolsets for proactive monitoring, troubleshooting, and incident response (packet capture, application performance management, Syslog, Netflow, etc)
– Providing T2 support for CATO Networks customers around the world
– Working directly with worldwide service providers and vendors (ISPs) to provide last mile monitoring service for Cato’s customers

**What we offer:**
**Flexible working conditions:** Office (Gulliver BC, Kyiv), remote, or hybrid format. Car & bicycle parking and free scooters.

**‍Learning & Development program:** A team of senior developers, a mentorship program, individual budget for self-education, free English, Spanish, and Hebrew courses, English for kids, regular tech meetups on various topics, free music lessons.

**‍Wellness program:** Extended medical insurance, Covid19/flu vaccination, sport/hobby compensation, massage room, music room, lounge zones with a billiard table, kicker, and PlayStation, daily food servings, and Friday brunches.