Position: Live Chat Representative
Company: Pillar Solid Offshore
Experience required: 1y
Category: Support
English level: upper
Published: 2020-12-01T00:00:00+02:00

**Job Description:**
The Live Chat Representative is responsible for assisting customers with general questions, product information, and first-level troubleshooting. In this fast-paced position the Live Chat Representative will monitor a web-based chat console and respond to chat requests via instant messaging.

**Responsibilities:**
• Deliver superior Customer Service while managing multiple chat
sessions simultaneously
• Take ownership and Make it personal
• Maintain up-to-date product, sales and company knowledge.
• Investigate customer's problems and find solutions to resolve issues.
• Work with management on customer service initiatives.
• Excellent attention to detail and organizational skills
• Effective communication and interaction with employees, clients,
and colleagues and the ability to work effectively with all levels
of the organization.
• Ability to resolve routine customer issues

**Job Requirements:**
• Excellent written and verbal communication skills in English
• Ability to work a flexible schedule which could include nights.
• Highly service - oriented and emphatic
• Ability to self - manage and take initiative
• Basic troubleshooting skills
• Prior customer service experience preferred
• Live Chat experience a plus

**What you can expect:**
• Company & Team Events;
• Book Club;
• Online Education;
• Football Team, Running Team, Gym subscription;
• English Lessons;
• Life and Health Insurance;
• Paid Vacations;
• Play Area;
• Professional Conferences; Retains incentive programs.

**About the company:**
Fornova is a global provider of B2B data solutions directly impacting revenue
creation in increasingly competitive markets. Hundreds of online travel and
retail businesses around the world leverage Fornova solutions to maximize
their revenue.
Fornova has revolutionized the way travel and retail industries conduct the
day-to-day business. Scanning billions of exclusive data points from all over
the world, Fornova delivers real-time and business critical market intelligence
that helps travel & retail businesses win.