Position: Customer Support for B2B SaaS Product (Night Shift from 2am to 10am (GMT+2))
Company: Reply
Experience required: 1y
Category: Support
English level: upper
Published: 2022-11-01T00:00:00+02:00

**About us:**
We are a product company working in the US, Europe, and the global market. Right now we are a team of 80+ people working 100% remotely from day 1, we have 3500+ customers using our platform and we are looking for a Customer Support  to join our team to help us grow further.

Our product (reply.io) is a leading sales acceleration platform that automates personal and business communications, including emails, calls, SMS, LinkedIn and messengers.

Product reviews on G2: www.g2crowd.com/products/reply/reviews

**Required skills:**
• You must have proven experience of work as night shift support
• 1+ year of experience as a customer support in a product company
• Experience with Intercom chat
• Good eye for details and sense of ownership
• Ability to work under stressful situations independently with a good time management
• Excellent English communication skills, both written and verbal
• High cognitive and technical skills
• High level of empathy
• Skill to concentrate and to be extremely attentive and persistent to find, read, remember, put into practice an information from diverse sources
• Very good memory, critical thinking + logic.

**We offer:**
• 3 months of trial term your salary will be $1000, after successful completion of trial - $1300
• Work from home or co-working space (the latter is compensated by the company)
• Paid vacation and sick leaves
• Annual salary review
• Friendly team
• Challenging tasks
• Career growth opportunity
• Minimum bureaucracy.

**Responsibilities:**
• Work alongside the Head of Customer Support, Customer Support Team, L2 Tech Support Team to ensure the experience of Reply.io users is a world-class and completely smooth throughout all phases of engagements.
• Handle inquiries via Intercom (mostly) and other communication channels to answer all questions and issues accurately and rapidly.
• Communicate effectively with users and address issues rapidly and fully, either on your own or by pulling in other relevant parties and seeing the problem through to its full resolution.
• Work closely with the success and development departments to identify the roots of potential problems and develop solutions that are sustainable and effective.


If your skills and background fit our requirements you will be invited to pre-assessment test. After it, based on the result of the test, if you will get score of 50%+, you will be invited for the next test steps which include: filling in personal characteristics questionnaire and making few practical task on our platform itself, then you will be required to fill in Reply.io basic knowledge form, which you can answer after browsing our Youtube channel and visiting Support section of your test account on our UI.If you will get less than 50% score on pre-assessment test you will be notified via email about it.