Position: Support Team Lead
Company: United Tech
Experience required: 2y
Category: Support
English level: upper
Published: 2022-04-01T00:00:00+03:00

And now, we are looking for an experienced Support specialist for our Moderator’s team with the primary goal of supporting and developing high-level support service standards. As a **Support Team Lead**, you will drive the team continues delivering the best results based on the collected feedback, help us improve our approaches, and influence the product.


About our product:
A web platform for people from different countries who want to make friends, meet new people, and communicate safely. The product is already in production and has more than 300,000 users from the US, UK, Canada, and leading European countries.


About your key responsibilities and impact:

- Build a strong team, help us improve our approaches, and develop new work processes (KPI, OKR, QC)
- Processing of requests to support all questions 
- Work with billing processes  
- Develop workflows for a support team and help to improve the quality
- Search for problem areas of both support and product teams and find solutions to them
- Control of B2B segment operation
- Work in close collaboration with the product team, including the business development department 
- Participation in business reviews, analysis, and providing user feedback on product improvement
- Creation of working documentation for the team and the platform users
 

About you and your skills:

- 3+ years of experience in customer support and/or project management
- Good understanding of business problems and finding ways to optimize processes
- Result-orientation with the understanding of KPI/OKRs and how they fit
- Strong leadership and management skills, systematic thinking, business orientation;
- Strong communication and writing skills
- Ability to teach and motivate the team to achieve better results
- Result-orientation with the understanding of KPI/OKRs and how they fit
- Upper-Intermediate level of English or higher
- Experience in leading and managing remote teams will be a plus
- A data-driven mentality will be a plus


What we offer:

- Top rated products. Our products are reaching top positions in their categories on App Store and Google Play. 96 million people around the world use it. 
- Remote or hybrid work model. It’s completely up to you to decide whether you want to work. You can mix it up, work remotely or in the office.  
- Professional and personal growth. Regular performance reviews, English classes, education compensation, access to a corporate library, freedom of suggesting ideas for improvements and action, flexibility.
- Comfortable working conditions. A competitive salary with regular raises, 20 paid vacation days, along with 11 paid UA holidays, 15 days of paid sick leave, a flexible schedule, modern equipment of your choice, and up-to-date tools.
- Great benefits and relocation support. 100% coverage of the medical insurance, corporate events, stylish merch, full financial and legal support, relocation package.
- Highly skilled and friendly team. Work in a great area of a mature team and cooperation with experts in the social networking niche.

Hiring process:

- Intro call with a Recruiter
- Test task (optional)
- Interview with the Hiring team: introduction to the team and your potential manager to know each other more
- Offer