Position: Unity and Unreal SDK Technical Support Engineer
Company: Picstar
Experience required: 1y
Category: Support
English level: upper
Published: 2020-02-01T00:00:00+02:00

We are looking for a new team member who:
- Has prior experience in a customer-facing, technical support role.
- Has 1-2 years of Unity or Unreal experience, with exposure to the VR or AR preferred. Please show us your portfolio.
- Knows best practices for the customer support process and has some experience in using them.

Here are some specific skills we are looking for:
- Good English communication skills, both written and verbal.
- Good Russian communication skills, both written and verbal.
- Good understanding of the software development process.
- Basic knowledge of C#, C++, REST API, Mongo DB.
- Experience setting up and configuring the ticketing system, such as Zendesk, Atlassian Service Desk or similar is a plus.

Some of your tasks and responsibilities will be:
- Be the first point of contact for technical inquiries from game developers.
- Solve integration problems, interacting with customers and internal development engineers as needed.
- Raise the complex issues that clients are facing as tasks in the development team backlog and follow them up until their solution implementation and release.
- Develop and maintain products knowledge and industry knowledge.
- Ensure that you are aware of the latest changes in products as well as in ways the clients normally use them.
- Identify ways to improve our client’s experience on all stages of interactions with us.
- Update the public client-facing documentation.

This job perks:
- We are a young start-up so there are a lot of opportunities to have a great impact on the company future.
- Easily approachable management.
- Dedicated budget for conferences and self-education.
- The job is available remotely from any location in the world, but within +/-3 time zones from London.