Position: Head of Billing department / Middle / Senior
Company: Traffic Factory
Experience required: 2y
Category: Other
English level: upper
Published: 2022-09-01T00:00:00+03:00

**You will:**

- Sign up and launch new Payment Methods;
- Research and onboard new highly performing PSPs;
- Scout for new payment solutions in territories required by the business;
- Monitor performances of PSPs;
- Analyze data and performance regarding Payment products, create according reporting and take action based on the results to maximize payments acceptance;
- Manage escalation of payment issues with providers, tech support and other departments;
- Maintain provider relationships, metrics and transaction troubleshooting;
- Analyze data to find irregular client activity patterns and abnormal behavior using transactional information (payment details, error messages, screenshots captured by customers);
- Process different types of alerts to ensure secure trading activities;
- Collate information and add it to Refund and Chargeback Reports;
- Chargeback administration and processing Chargeback Disputes;

**You have:**

- Solid previous experience working with payment providers within high risk industries;
- Experience in payments operations;
- Experience in interpreting data on payments performance and customer experience analysis
- Outstanding English communication skills;
- Ability to work in a Team with energy and enthusiasm for new challenges;
- Ability to tackle complex technical and operational details;
- Analytical skills and attention to detail.