Position: Head of Customer Support
Company: Gamicorp
Experience required: 3y
Category: Support
English level: upper
Published: 2023-05-01T00:00:00+03:00

Our company welcomes talented professionals to join our dynamic company as  Head of Customer Support.

**Key Responsibilities:**
- Develop and implement customer success strategies to ensure customer satisfaction, retention, and revenue growth
- Leading and managing the customer success team:
- Building a high-performing team by hiring, training, coaching, and developing team members
- Setting clear goals and objectives for the team and ensuring they are met
- Providing guidance and support to the team to ensure they are delivering exceptional customer experiences
- Work cross-functionally with other departments to ensure that customer needs are met and issues are resolved in a timely and effective manner
- IDeveloping and implementing customer success strategies:
- Creating and implementing customer success strategies that align with the company’s goals and objectives
- Identifying and implementing best practices for customer success
Analyzing customer data and feedback to improve the customer experience
- Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities and drive revenue growth
- Measuring and reporting on customer success metrics:
- Identifying key performance indicators (KPIs) to measure customer success
- Tracking and analyzing customer success metrics to identify areas for improvement
- Reporting on customer success metrics to the executive team and other stakeholders
- Stay up-to-date on industry trends and best practices related to customer success and share knowledge with the team

**Qualifications:**
- 4+ years of experience in customer success, account management, or related field, with at least 2 years in a leadership role
- Strong leadership and management skills, with the ability to inspire and motivate a team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team and internal stakeholders
- Data-driven mindset, with the ability to use data to inform decisions and drive results
- Strong project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously
- Experience in SaaS or technology industry

**We offer:**
- Possibility of remote work from anywhere in the world
- Work in a company where there is no bureaucracy, and decisions are made quickly
- Work in a friendly atmosphere among people who love their work
- Qualified department heads who are interested in the development of team members
- Performance review every 6 months of work
- Annual bonuses, bonuses based on work results
- 20 working days of vacation, 5 days off and sick pay
- Paid overtime, if it occurs