Position: Customer Success Manager
Company: Awesomic
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-09-01T00:00:00+03:00

We’re looking for a person who is attentive to details, can offer insights and tips on using product features most effectively, and become a trustworthy friend for our users.

**We’ll be glad to meet you if:**

- You are empathetic to people and are a patient, active listener.
- You actually care about clients’ happiness and want to make their journey with the product amazing and efficient.
- You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).
- You are proactive and enjoy solving challenges.
- You are responsible and persistent.
- You are organized and able to multi-task.
- You can sense if a client is not 100% happy and want to do your best to find room for improvements.
- You are a friendly, open-minded person and a born-troubleshooter.

**You’ll be responsible for:**

- checking clients’ happiness level, and improving the areas of dissatisfaction.
- Analyzing clients’ data, developing and managing clients’ portfolios.
- Responding and handling clients’ requests in chat/ email.
- Helping clients to onboard to the product easier and faster.
- Helping minimize client churn and increasing their retention.
- Advocating for the company.

So, let’s get acquainted if you love people and people love you!