Position: Customer Support Engineer - Tipalti
Company: SD Solutions
Experience required: 2y
Category: Support
English level: intermediate
Published: 2022-10-01T00:00:00+03:00

On behalf of Tipalti, SD Solutions is looking for experienced Support Engineers with a passion for customer success.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

The **Customer Support Engineers** will be responsible for managing and troubleshooting challenging issues for Tipalti customers. This is a customer-facing role that requires not just technical and product knowledge but also soft skills to help our customers resolve their issues. As a Support Engineer, you will have an opportunity to learn new technology and the potential to expand the role as the team grows. You will be empowered to learn about our product from the ground up and contribute ideas on how we can better serve our customers.

**Responsibilities:**
- Provide world-class service to our customers and ensure customer success post sales.
- Provide specialized support on both technical and product issues, also manage customer escalations.
- Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
- Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap.
- Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

**Requirements:**
- 2+ years of providing hands-on technical support at a SaaS company.
- Relevant academic degree that demonstrates quantitative and analytical orientation.
- Strong communication skills, including written, verbal and listening.
- Detail oriented and well organized.
- Always learning, has a growth mindset.
- Strong creative thinking and problem-solving skills.
- Experience in working with ticketing systems such as Zendesk and Salesforce.
- Experience with NetSuite / QuickBooks or other ERP systems, knowledge of accounting is a big plus.
- Experience with payment systems and/or working at a Fintech company – an advantage.
- Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.

**About the company:**
Tipalti is the only solution on the market today that streamlines and automates the entire global payables workflow with one holistic cloud platform. Tipalti eliminates up to 80% of the supplier payment and regulatory compliance workload for finance departments. Companies like GoDaddy, GoPro, Twitter, Vimeo, and Amazon Twitch trust Tipalti to eliminate risk and save by scaling and automating their supplier payments operations.