Position: Customer Success Manager
Company: Skyworker
Experience required: 1y
Category: Support
English level: upper
Published: 2022-02-01T00:00:00+02:00

Skyworker 🦄 is an IT product startup that has developed and is improving its IT job platform. Here 25,000+ IT professionals swipe jobs from 800+ IT companies. These are the numbers we achieved in just 1 year!

We are the first platform that knows how to get candidates interested in client jobs. Even candidates who ignore recruiters elsewhere get answers here - 73% of offers are answered on Skyworker 😎

Our typical B2B client is a European/American IT company or a well-funded startup (Product/Outsource/Outstaffing) hiring a remote engineering team.

All of our IT companies have come to us 100% inbound! This shows that Skyworker has been a breakthrough in the hiring market that is unlike anything else 😉

**Today we are inviting the Customer Success Manager to join our team to change the job market together 🤝**

**You're a good fit for us if:**

- Have experience communicating with customers in Customer Success/ accounting.
- Have experience in IT recruiting or knowledge of the IT recruiting domain (would be a plus).
- Speak and write Upper-Intermediate Strong English.
- Demonstrate good analytical skills, organization, responsibility, and a desire to grow and develop.

**What you will do:**

- Build long-term relationships with customers and increase their satisfaction with service.
- Interact with new and existing companies on product issues.
- Work with admin, analytics, and company activity metrics.
- Generate and implement ideas to grow companies' performance on the platform.
- Conduct online meetings with customers to discuss their concerns and resolve issues.
- Provide recommendations to customers to improve their performance on the platform.
- Onboard new customers.
- Support customers in chats.
- Build the department's knowledge base together with the Customer Success Lead.

**What are the terms?**

- Financial compensation is discussed individually.
- Office in 1 min. near the subway station Maidan Nezalezhnosti (Kiev) or remote.
- Flexible schedule.
- Friendly, cheerful, and very cool team.
- Corporate parties and interesting trips 🥳