Position: Technical Support Agent
Company: Frontrunners
Experience required: 3y
Category: Support
English level: upper
Published: 2022-10-01T00:00:00+03:00

About Us:
As a team of geeks, we use our skills to make a smarter, safer, interconnected planet. We simplify making our homes smart by creating an IoT infrastructure that enables products to work seamlessly together and build services on top. With well-developed solutions working as a centralized system, we help our customers increase the comfort and security of their homes as well as preserve the environment.


The role:
We are looking for a Technical Support Agent with a collaborative growth mindset.
As a Technical Support Agent in our company you will be part of our Support Team, which is responsible for providing direct guidance to users of our solutions over the phone and email. 
You will be in charge of the first line, technical support and being the company interface for users in need.
This is a great job for a person with a passion for smart home solutions sharing your ideas with the team, and putting in the effort to bring those ideas to life while maintaining a constant drive for excellence.


Responsibilities:
Handle incoming cases from our contact surfaces as part of our technical
support team.
Customer follow-up and building good customer relations.
Close collaboration with our Customer Success Team and other teams in the
company to improve our business processes and customer experience.
Daily work in the Support Team from our Oslo office in Nydalen.


Core Skills:
3-5 years of expertise in technical customer support.
Technical understanding and interest.
Professional working fluency in Norwegian.
Very good organization of work.
Ability to learn fast, especially technical issues.
Great interpersonal skills and ability to deal with high volume of customers on a daily basis.


Nice to have:
Preferably have an interest in the telecoms industry.
Experience with smart home devices and solutions.
Fluency in english.


Benefits:
Flexible working hours.
Technological freedom.
Remote work is possible.
Opportunity to work on breakthrough, international projects.
Opportunities for career advancement and professional development.
Option to participate in multiple learning initiatives, meetups, and internal
projects.
Learning and development budget.
Referral bonus program.