Position: Technical support engineer (L1)
Company: Resorcer
Experience required: 1y
Category: Support
English level: upper
Published: 2022-12-01T00:00:00+02:00

A Ukrainian company, vendor to one of global tech giants is looking for candidates to fill in a position of Technical support engineer (L1). 

In this project, we preference will be given to candidates, who are from Ukraine and are temporarily dislaced in EU countries.

As a part of the client's project, the agent will be exposed to different features and proprietary tools that advertise or evangelize the client’s platform or payment processes utilized by their premium services team. The team will execute operational tasks using proprietary tooling and conforming to technical specifications, standards and requirements as provided by the client, e.g.,
Responsibilities
- Identifying price and price changes internationally
- Support launching in 80+ countries in various membership forms
- Working in underdeveloped (non-mature) software systems
- Work in internal tools
- Debug reports, tool bug fixes
- Early stage development
- End-to-end feedback and testing
- Tool breakage feedback and reporting
- Will mainly run command line operations and reviewing results

Preferred candidates
● Preferably SWE background but not required;
● Ability read & understand code in major coding languages
● Interested in growing into a future leadership role