Position: Senior Customer Success Manager
Company: Amevalue
Experience required: 3y
Category: Support
English level: fluent
Published: 2022-04-01T00:00:00+03:00

Amevalue is an international customer support outsourcing company. 

Now, we are looking for a data-savvy customer success manager that liaises between the customers and the tech team of software developers, data analysts, and product people.

Our client is a German-based company that creates software that enables data-driven investment, business, and policy decisions in rural villages in Africa and Asia. 

How your day-to-day could look like:
- You are a customer-facing project manager who runs projects independently - meaning you are the direct contact person for your dedicated customers. 

- As a consultant for a software solution you liaise between the clients and software engineers, techies, the product team, and back.

- Since you have a good understanding of (and ideally are interested in) the developing sector you oversee projects that involve e.g. development finance institutions, governments, private sector businesses, or financiers.

- If you have worked on public sector projects before you are not foreign to the preparation of tenders and reports. Non-public sector customers may require similar offers. You will be assisting with these processes, including the description of the subject, matter of the services and the estimation of the efforts required

- You work closely with the product development team and provide regular feedback on the needs of the customers or the market and help improve the software features, automation and usability. The goal is to “productise” as much of the consulting work as possible to empower the customers to become users, so they can interact with the software as independently as possible.

**What about degrees and stuff?**

- A master’s degree is nice to have, since this is definitely a senior position. 

**- 3+ years of working experience in IT company is a must. **

 - **Excellent communication skills in English, both written and spoken is necessary, French is a plus**

- Prior experience in data analysis would be cool but is no deal breaker.

- A basic understanding of software development will be helpful (specifically Python)

- If you ever got in touch with QGIS or Google Earth Engine, that’s a plus!

The ideal candidate should be up to speed quickly and know their way around in dealing with customers and interdisciplinary projects.
Overall an entrepreneurial spirit is what we are looking for. Proactive and creative minds - who doesn’t love that?


**We offer?**
- Opportunity to work in a diverse team to enable the use of a highly impactful and innovative product at the intersection of technology and social impact. 

- Opportunity to work remotely.

- A culture of diversity and inclusion with team members from 8 countries, speaking 9 different languages, that bring in a variety of professional and personal experiences.

- Open atmosphere that encourages the team to think and experiment in new ways with software, hardware and business development.

- A small, collaborative team where your ideas, insights and decisions have a lot of weight and help steer the product in the right direction.

If any of this sounds interesting to you just drop your CV and a friendly line! 📬
In case your experience doesn’t fit all of the criteria, make sure to get in touch anyways!