Position: Customer support representative
Company: JustLinkIt
Experience required: no_exp
Category: Support
English level: upper
Published: 2023-04-01T00:00:00+03:00

**Raise.Band** is a product company developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO, and e-marketing. Besides, we create our own tools and tech solutions for business automation. 

We are currently looking for a **Customer support representative with strong knowledge of English**.

**Responsibilities:**

- Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner;
- Resolve customer issues and complaints;
- Provide product and service information to customers;
- Coordinate with other teams to ensure timely resolution of customer issues;
- Identify and escalate complex issues to the appropriate team members;
- Up-sell company products in collaboration with sales teams to ensure growth attainment.

**Working schedule:**

Morning shift: 7:00—15:00
Day shift: 15:00—23:00
Night shift: 23:00—7:00

**At least one night shift per week is obligatory.**

**Our ideal candidate:**

- Loves communication and helping others;
- Attentive, stress-resistant, compassionate and caring;
- Has a high level of responsibility;
- Has excellent verbal and written communication skills in English (C1,C2);
I- s a logical & creative thinking person;
- Has basic computer skills.

**We offer:**

- Flexible schedule
- Mentoring and opportunities to grow;
- 20 calendar days of vacation and additional 5 days of leave, without a medical certificate;
- Opportunity to communicate with native English speakers;
- Competitive salary, which grows as you grow in Raise.Band;
- Bonuses, which depend on the individual KPI.