Position: Customer Success Manager (Spanish)
Company: PeopleForce
Experience required: 1y
Category: Support
English level: upper
Published: 2022-07-01T00:00:00+03:00

So if you're passionate about working in a dynamic, fast-growing company with cutting-edge technology, ambitious goals, and opportunities for development, join us to drive the HR industry together!

**Now our team is looking for a Spanish Speaker Customer Success Manager with 1,5+ years of experience in SaaS (IT) projects**. The ideal candidate is a team player who is ready to make the role their own and help shape easily our customers' journey to PeopleForce software.

**Responsibilities:**
- Develop deep knowledge of the PeopleForce software;
- Communicate with our customers to effectively resolve issues including implementations/onboarding, technical support, and general account management;
- Provide quick response to the customers;
- Communicate thoughtful, customized solutions that help customers;
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes;
- Adapt quickly to changing priorities and customer needs;
- Have a clear, professional, and informative communication style;

**Requirements:**
- Relevant experience working in support area 1,5+ years (SaaS, IT projects);
- You love helping customers, have impeccable chats presence and professional manners with positive energy and a relentless work ethic;
- You are self-motivated & eager to learn;
- Personal qualities: a team player, stress resistance, ability to work in a high-paced environment;
- Strong communication & negotiation skills to influence internal stakeholders, patience, and politeness;
- English - Native or Advanced;
- Spanish - Native or Advanced;
- Experience with project management tools.

**What do we offer?**
- 100% remote job;
- Work in a fast-growing leading B2B software development company with a flat structure;
- Work schedule, 8 working hours a day Mon-Fri (10:00 - 18:00 in the Kyiv time zone);
- Smart colleagues to share and exchange knowledge with;
- A lot of chance to grow;
- Paid Annual and Sick leave;
- Quarterly and annual social and team-building events;

**If this sounds like something you would like to be part of, we'd love for you to apply! 
Join our team and be part of the ambitious journey!**