Position: Technical Support Representative
Company: ITernal Group
Experience required: 1y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

Our client is an Online Brand Protection service provider. They manage large domain name portfolios, launches new gTLDs, monitors and takes down infringing content across Websites, Marketplaces, Social Media, Apps and Domain Names globally.
Simply put, our client is your one-stop online brand protection provider.

**Tasks:**
Direct client contact providing technical support.
Respond to inquiries by phone and e-mail in English.
Administration, maintenance, and support of the global domain portfolios.
DNS zone administration via a web interface.
Providing assistance with troubleshooting.
Ensuring and complying with SLAs.
Building, maintaining, and documenting our knowledge base.
 

**Requirements:**
Ideally an education in the IT field
Knowledge in the area of domain names / zone configuration.
Upper-Intermediate English.
1+ year of experience in the technical support environment with business customers.
Willingness to learn new topics quickly and independently.
Strong communication skills in dealing with customers, partners, and colleagues.
Team-oriented, structured, and independent way of working.