Position: Customer Support Consultant (French)
Company: ALLTA
Experience required: 2y
Category: Support
Published: 2021-09-01T00:00:00+03:00

The is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.

**Areas of responsibilities:**

Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
Interact with other departments and escalate customers feedback further

**You should possess the following competencies:**

Customer oriented approach
Good communicator with ability to ask and listen
Strong verbal and writing skills in English, French, Russian and Ukrainian
Problem solving and logical thinking skills
Result oriented and stress resistant
Aspiration to self-development and eager to learn
Customer Service experience is preferred
Analytical, multitasking and empathetic skills

**We offer: **

Participation in producing market-leading technology products for customers around the world  
Work in a unique professional, friendly and supportive environment 
Constant professional growth and development 
Occasional business trips to Western Europe  
Competitive salary level  
Good working conditions in a comfortable office (not open space!) near National Technical University “KPI” 
39 working hours per week 
Possibility of partially remote work 
A parking lot with free spaces for employees 
A healthy work-life balance  
Annual paid vacation (24 working days) 
Paid sick leaves and a child sick leaves 
Maternity and paternity leaves 
Medical insurance (incl. massage in the office). 
Compensation of lunches 
Regular company events 
Opportunity to become a part of the success that 3Shape has created over the past 20 years