Position: Technical Support
Company: YaelAcceptic
Experience required: 3y
Category: Support
English level: upper
Published: 2021-05-01T00:00:00+03:00

You will become a part of a highly professional team working in the field of smart sensors and IoT for futuristic public smart spaces. This role is in charge of being at the forefront of tackling computer vision and applying different machine learning techniques at scale on large data sets and embed these to the application processor to allow a real-time real-world computer-vision solution.

Responsibilities:
- Provide pre/post-sales client technical support — understand the issue, reassure the customer, providing solutions, communicate with developers, and report on the resolution;
- Technical demos, product validation, and POCs;
- Customer technical training on our system;
- Integration of our system;
- Perform potential sites surveys and measurements - identify and map customers’ technical requirements to help formulate the product specification;
- Manage site readiness activities for systems rollout and installations;
- Lead systems installations and servicing onsite and supervise service providers tasks;
- Lead technical training to customer representatives.

Requirements:
- At least 3+ years of work experience as a 3-rd line technical support (or Customer Success Engineer position/FAE/Pre/Post sales);
- Experience in writing configuration scripts (Python);
- Experience with SQL, API, Log analyses, etc.;
- Familiarity with Windows and Linux OS;
- Degree in computer science;
- Fluent level of English.
We Offer
Professional Development:
- free English courses;
- access to company’s library;
- free access to the corporate Udemy account;
- possibility to participate and share your knowledge as a speaker in our internal meetups.

Benefits:
- 100% paid vacation and sick leaves;
- health insurance;
- assistance in relocation;
- fancy office in the city center;
- free accountant services;
- team building activities and corporate parties.