Position: 1st Line Support Engineer
Company: Edsson Ukraine LLC
Experience required: 1y
Category: Support
English level: intermediate
Published: 2021-08-01T00:00:00+03:00

Responsibilities:

• Ensure the best quality of the service provided for our customers
• Incident management
• Incidents intake via phone, emails, or helpdesk
• Performing incident analysis
• Details/materials collection (stack traces, screenshots, logs, scanner files)
• Providing calls with clients
• Performing planned functional system monitoring
• Documentation update

Required skills:

• Upper-intermediate/Advanced English (written and spoken)
• Nice to have a technical background or basic IT education
• Experience working with helpdesk

As a plus:

• Pro-activeness in communication with the customer and 2nd line of support
• Highly motivated with a strong sense of responsibility, result-oriented
• Willing to gain new skills and learn new product
• Attentive to details; strong logical thinking

We offer:

• Competitive compensation higher than average on the market
• Paid 24-day vacation, compensation of educational courses
• Regular salary review based on employee performance
• Ability to learn from industry leaders and work with international clients
• Convenient office location in a quiet downtown area (Pecherska St.)
• Business trips to European countries
• No micromanagement: we encourage self-organization and trust
• English classes with the opportunity to upgrade your grammar and speaking skills
• Friendly, international democratically oriented team
• PS4, regular corporate events