Position: Client Partner, Account Manager
Company: IT Service Ukraine
Experience required: 2y
Category: Business Analyst
English level: fluent
Published: 2022-02-01T00:00:00+02:00

**Key Responsibilities**

•	Build and maintain an external network and client relationships.
•	Take full ownership of partner relationships
•	Address complex client issues involving interactions up to executive level and master meetings and negotiations techniques.
•	Assist the project team in project delivery process, yet focus on building trustful relationships with each customer;
•	Facilitate high-quality and timely communication with the customer, including agreement terms negotiation, preparation of business letters, various documents etc;
•	Be the 1st point of escalation for the customer and facilitate problems resolution
•	Acting as a liaison between the client and departments within the company to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner
•	Identify potential needs for additional services or actions and increase the account revenue (upsells, cross-sells)
•	Make a sync meeting with the project’s team and the customer and plan the roadmap.
•	Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary
•	Keeping up on trends, changes, and competitor actions that might affect their client
•	Providing progress reports to clients and upper management
•	Manage operational activities
 
**Professional Qualifications**

•	3+ years of work experience in a coordination role in IT;
•	Experience in B2B;
•	Ability to communicate and influence at senior business levels.
•	Experience of working with international companies/ international customers;
•	At least upper-intermediate spoken and written English;
•	High level of responsibility;
•	Customer-centric and result-oriented person;
•	Orientation to result and clients’ expectations;
•	Communication and influence;
•	Ability to adapt to changes.
•	Ability to work with minimal supervision and learn quickly and work well in a team
•	Flexible and customer-oriented approach
•	Driven and able to work under pressure.