Position: Technical Support Engineer
Company: GeeksForLess
Experience required: 2y
Category: Support
English level: upper
Published: 2022-11-01T00:00:00+02:00

Looking for a Technical Support Engineer to work on a stable project (cyber security company)
Remote, full-time, long-term
Location: Poland
Working Schedule: 9 am - 6 pm CET

Requirements:
• Customer/Technical Support experience of 2+ years
• German and English B2 level (both writing and verbal skills)
• Excellent troubleshooting and problem-solving skills
• Advanced knowledge of DNS, email servers, mail protocols, Anti-Spam and Anti-Malware solutions
• Good knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
• Knowledge of Microsoft Windows: system and network configuration, Active Directory, software installation, troubleshooting, scripting, etc.
• Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools
• High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
• Willingness to work on-call shifts
• Ability to work in a distributed environment

Would be a plus:
• Programming or scripting experience

Responsibilities:
• Delivering high-quality customer service via telephone and email;
• Support internal and external customers with our security solutions
• Acquire and document in-depth technical knowledge of the client's products and services
• Reconstruct complex customer environments in order to optimize our products
• Help customers during the installation and operation of our solutions
• Maintain a high level of awareness of email security topics, fraud and spam risks, prevention techniques and technologies