Position: Renewal Specialist
Company: ABBYY
Experience required: 1y
Category: Sales
English level: fluent
Published: 2021-03-01T00:00:00+02:00

ABBYY is a Digital Intelligence company. We provide a Digital Intelligence platform that enables organizations to gain a complete understanding of their business. The platform is designed to allow organizations to deploy solutions in standalone configurations or as a tightly integrated extension of industry-leading RPA, BPM and packaged application solutions. 

**Main responsibilities:**
Responsible for ensuring customers renew their relationship with a company through contracts, accountable for customer retention through the renewal process;
Go over the terms and conditions, make any necessary changes/modifications requested by the customer, and streamline contract issues and the overall customer renewal experience;
Be responsible for pulling reports and analyzing current data associated to the customer;
Collect necessary information and data about the clients, working with databases;
Negotiating and bring to successful closure renewals for assigned customers;
Completing renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission;
Interacting with Sales and other internal teams to address renewal issues and general renewal matters for our customers.

**Requirements:**
1+ years of sales, renewal or account management experience or a combination of experience and education;
Advance level of English (spoken and written);
Advance level of German, Franch or Spanish (written) would be a plus;
Experience working in a fast-paced environment;
Customer Success background;
Experience in Sales Operations, Services Renewals), B2B sales is a plus;
Salesforce or other CRM experience preferred;
Strong communication, presentation, problem-solving and analytical skills.
**We offer:**
Work in an international IT product company;
Interesting and challenging tasks;
Opportunities for professional growth and career;
Competitive salary;
Attractive social package (medical insurance, partial compensation of sport and English classes);
Comfortable working environment and a great team of professionals