Position: Support manager
Company: Zerohub
Experience required: 2y
Category: Support
English level: intermediate
Published: 2021-10-01T00:00:00+03:00

**We expect from the candidate**

• At least 2 years of experience as a support manager / technical support manager
• Ability to communicate with clients and explain complex things in simple words
• Experience with English speaking clients
• Understanding of procedures for identification and verification of customer documents
• Willingness to work both on a daily schedule and in shifts
• Interest in technology and a desire to understand it
• Knowledge of English from the Intermediate level and above
• Willingness to make decisions independently and quickly
• Ability to prioritize and build a system of working time
• Ability to quickly and effectively adapt to changing conditions
• A positive attitude towards people and life, an active life position

**An advantage would be**

• Experience with Jira, Freshchat, Freshdesk, Zendesk
• Written French / Spanish
• Knowledge of fintech specifics, experience in real projects
• Ability to work in a team (propose and discuss ideas, argue your position, listen and understand teammates, negotiate)

**Responsibilities**

• Quality online customer support (chats and emails)
• Verification of clients' documents
• Communication with the technical department
• Problem solving and customer feedback

**We offer**

• Work in an office in Kaliningrad, Kiev, Tallinn or remotely
• Positive and productive work environment
• Collaborate with experienced specialists
• Using the modern technologies
• Ability to take a break from work - if necessary
• Professional growth

**Benefits**

• Salary $550-700
• Bonuses
• Annual salary indexation
• Flexible working hours
• Payment of vacation and sick leave

**Join Zerohub for a thrilling journey**

Zerohub is actively engaged in building the new financial system where even mundane tasks like sending and receiving assets continuously undergo qualitative changes. New opportunities, assets and use patterns arise, as well as service monetization models benefitting all stakeholders. If you feel enthusiastic about this area, you will not be bored with Zerohub. We promise interesting tasks, a wealth of new experience and team support.