Position: CRM Customer Success Specialist
Company: Geniusee
Experience required: 3y
Category: Support
English level: fluent
Published: 2023-05-01T00:00:00+03:00

Our mission at Geniusee is to help businesses thrive through tech partnership and strengthen the engineering community by sharing knowledge and creating opportunities🌿
We care about Trust, Partnership, Transparency, and Responsibility. We offer a safe, inclusive and productive environment for all team members, and we’re always open to feedback💜 **If you want to work from home or work in the offices in Kyiv, Lviv or Warsaw with stable electricity and Wi-Fi , great — apply right now**

**About the project:**
You will be working with our client ListAlpha (listalpha.com), a London-based SaaS start-up. ListAlpha is a leading CRM software provider in the private equity sector, setting the standard for relationship intelligence and deal flow management. With our cutting-edge technology, we are revolutionizing the way modern investors connect, find deals, and deploy capital.

**What do you need:**
● Experience in working or supporting CRM systems (SalesForce, MS Dynamics, - Allvue Systems, Backstop Solutions, Altvia, HubSpot, eFront, Dynamo, Zapflow, Affinity, etc.);
● Experience with financial services, venture capital, private equity, or investment banking clients;
● You like to challenge yourself and work with latest technology and AI/ML;
● Professional attitude and work ethic;
● Continuous self-development;
● Fluent English (both — written and spoken, because this position is all about communication).

**Responsibilities:**
● Onboard new private equity customers onto our platform;
● Export data from legacy CRM platforms (SalesForce, HubSpot, Dynamics, etc.) and ingest that data into our software;
● Perform data analysis, cleansing, and structuring to make sure that customers are happy with their information;
● Respond to customer inquiries/help requests in a timely and professional manner;
● Develop strong relationships with clients to ensure customer satisfaction and growing engagement with our CRM platform;
● Provide feedback to the software development on customer service issues and trends.

**What will you get:**
● Market salary + bonuses for each successful probation of new hires;
● Exciting, challenging, and stable startup projects with a modern stack;
● Corporate English course;
● Ability to practice English and communication skills through permanent interaction with clients from all over the world;
● Professional study compensation;
● Career development opportunity, semi-annual and annual salary review process;
● Necessary equipment to perform work tasks;
● The ability to focus on your work: a lack of bureaucracy and micromanagement;
● Flexible working hours (start your day between 8:00 and 11:30);
● Team buildings, corporate parties;
● Paid vacation (18 working days) and sick leaves;
● VIP medical insurance or sports coverage;
● Cozy offices in 2 cities ( Kyiv & Lviv ) with electricity and Wi-Fi ( Generator & Starlink );
● Unlimited work from home from anywhere in the world (remote);
● Geniusee has its own charity fund.

**Reasons you will love working at Geniusee:**
● Employee-friendly working conditions
One of Geniusee’s core values is treating each team member like a trusted partner. You get to choose your work environment because you know yourself best.
● Teamwork beats distance
We put effort into maintaining a happy, friendly atmosphere within the team. We see each other at team meetups, workshops, G-talks, marathons, and other events.
● Excellent tools and equipment
You don’t have to worry about your work gear, Geniusee will provide you with high-quality hardware appropriate for your job description.

**Your Geniusee Career Growth:**
● 360-degree feedback — a process through which feedback from an employee’s subordinates, colleagues, and supervisor, as well as a self-evaluation by the employee themselves, is gathered
● Evaluation — time to talk with an expert. Together, you will assess the progress you have achieved
● Navigation — summarize your review with a manager and define your future goals