Position: Technical Support Specialist/Manager
Company: Wizer
Experience required: 2y
Category: Support
English level: upper
Published: 2021-03-01T00:00:00+02:00

We are looking for a person who is a great communicator, passionate about solving problems and knows how to set up processes. We, as a startup team, grow fast, and your major goal for the first 6 months will be to help us to advance our internal and external communication processes between the product team and teams working with customers. Your first month will be to work closely with a CTO who will train you on a broad range of topics, so you can learn all ins and outs of how Wizer operates today. You will help on a daily basis our pre-sales, post-sales, and support teams. There is an immense opportunity to grow into management roles.

**Required skills**:
• Outstanding communication and teamwork
• Creative problem solving
• Outstanding prioritization
• Advanced English(Speaking)
• Ability to self manage and learn extremely fast
• Setting up and managing processes across teams
• Basic SQL
• Basic CRM and analytics tools

**Responsibilities**:
• Have a perfect understanding of technical nuances of the product to support customers and pre/post-sales teams
• Be in constant communication with the product team to know the product roadmap and releases
• Setting up the communication processes between teams for efficient collaboration
• Joining sales and customer success team calls with the customer to give them technical support
• Conducting meetings with customers to help them with technical onboarding, such as but not limited to SSO/Provisioning, SMTP, Domains, IP whitelisting
• Working with the customer's feature requests
• Helping team to build a knowledgebase
• Working with CRM

**Would be a plus**:
• Experience with cybersecurity topics (social engineering, phishing, security awareness)
• Experience working in a product company
• Basic knowledge of GDPR or other compliance regulations
• Experience with Authentication (Single Sign-On, 2FA, etc)
• Experience with SMTP and Domains

**We offer**:
• Good salary
• Regular assessments and salary reviews
• Usual 8×5 day working hours (no overtime)
• Annual paid vacations (15 working days per year)
• Paid sick leave (5 working days per year)