Position: Customer Support Specialist English/Polish
Company: FieldBee
Experience required: 2y
Category: Support
English level: fluent
Published: 2023-08-01T00:00:00+03:00

FieldBee is seeking a  **Customer Support Specialist (English speaking)** to support our rapidly growing organisation.

FieldBee is a Dutch company that develops innovative automation products for farmers worldwide. Our mission is to help farmers increase their productivity and have an easier life while assisting in their transition to more sustainable agriculture. We achieve that by making tractor automation accessible to all farmers.

We design and manufacture tractor guidance systems: precise navigation and automated steering. Our products are developed using the latest drone and autonomous driving technologies, making them more affordable for small and midsized farmers, while maintaining the highest quality and reliability. FieldBee is gradually increasing its product offering toward the full automation of various agricultural machines.

Our products are sold in more than 60 countries, led by Germany and the DACH region, while sales are growing very rapidly. Our team is now about to grow very rapidly as well. Join our ambitious team, in this pivotal moment in the world’s agriculture, as we grow to be one of the key players in this fascinating industry.



Basic Qualifications:

English language fluency. Both spoken and written
2 – 5 years of relevant work experience, preferably in Customer Support in an international work environment. 
Technical skills - understanding of hardware and software functionalities


We value ( Skills, nice to have ):

A flexible individual with a high level of intercultural sensitivity, able to adapt to  new situations
Pro-active “can do” attitude
Technical mindset
Proactive Customer care and installation support
Training for dealers
Team player 
General Customer Service understanding and attitude


Will be a bonus to have:

Knowledge of agricultural domain
Polish language 


What You Will Be Doing:

Diagnostic and troubleshooting of farmers' technical issues
Technical support of the product ( and its components) (using different communication channels: emails, service desk tool, online chat, phone calls)
Tracking the life cycle of customer requests
Analysis and determination of product requirements
Creating and updating products supporting documentation
Compliance with SLA
Reporting the customer's requests
Proactive communication between the teams
Updating the knowledge base of the product
Supporting and assisting in conducting online and offline events for clients and internal teams
Hosting the webinars
Customers training
Develop relationships between customers and the customer support team. Visit clients, detecting the problems on the field and their troubleshooting.
Support in video content creation


Will be a plus:

Knowledge of the Polish language
Experience using CRM systems a plus
Knowledge of MS office skills (Excel, Word, Outlook)


Working conditions:

Office in Bojkowska 53, Gliwice
8 hours from Monday till Friday 
Hybrid work


Reasons to join FieldBee:

An opportunity to work in an international team that is building meaningful products and can help farmers transition to more efficient and sustainable food production
Proven possibility to grow and build a great career in an atmosphere with like-minded people
Friendly and no-nonsense team dynamics with a culture of getting things done while having a work-life balance
Opportunity to drive a tractor:) and to build eventually an autonomous tractor