Position: Technical Customer Support
Company: Cybercube
Experience required: 2y
Category: Support
English level: upper
Published: 2020-04-01T00:00:00+03:00

Must have/be:

1+ years customer support experience
Upper-Intermediate English level (B2)
Fluency in Russian is a must
Experience with automated ticket support systems
Outstanding communicator, stress-resistant, strong work ethic
Able to diagnose software issues and engage with the product and engineering teams using established processes
Self-motivated and eager to learn
Will be a plus:

Be familiar with gaming and eSports (DOTA 2, CS:GO, etc.)

Responsibilities :

Provide customers with support via ticketing system, assist them via chats
Create and manage bug reports via Jira
Communicate with the development team for timely problem-solving and aligning development priorities
Create FAQs and User Guides
Monitor and answer users' complaints on social networks
Updating and editing the Knowledge Base

What we offer:

Young and ambitious team
Large and comfortable office near the Botanical Garden
Competitive salary with an opportunity for career and financial growth
Parking space
In-office chill zones with billiard table and table tennis
The company welcomes a healthy lifestyle, our office is equipped with a shower for cyclists

Good luck and have fun:)