Position: Customer Support Manager
Company: Deepnet
Experience required: 1y
Category: Support
English level: upper
Published: 2022-09-01T00:00:00+03:00

Looking for Customer Support Manager (Help Desk) to join our team.

**About the company:** Led by a team of passionate entrepreneurs, Finrocks combines an interdisciplinary team of digital experts and technologists with a passion for financial and blockchain technology. At Finrocks, we provide our clients high-quality solutions that are designed and built for the future of digital finance. We support in identifying, implementing and building outstanding technology and in scaling companies through smart technology integrations, lead generation and business development services.
**Project:** open banking and crypto currency exchange.
**Location:** Estonia, Tallinn, on-site/remote. 

**Responsibilities:**

- Resolving technical issues with B2B / B2C client: email / tickets
- Working with CRM software
- Performing various checks and tests
- Giving feedback to clients and creating an overall positive communication atmosphere

**Requirements:**

- Very good English skills (B2 level or higher); in writing + verrbally
- Higher educiation degree
- 1+ y. experience in Customer Support is a plus
- Experience in the payments, blockchain or fintech industry is an advantage
- CRM software experience
- Detail-oriented nature

**We offer:**

- Regular trainings and mentor support;
- 20 days annual leave and 5 paid sick-days per year;
- Accounting services compensation;
- Work with professional team and friendly atmosphere;
- Minimum of bureaucracy.