Position: Key Account Manager
Company: V.I.Tech
Experience required: 3y
Category: Sales
English level: fluent
Published: 2020-02-01T00:00:00+02:00

Responsibilities:
Serve as the lead point of contact for all customer account management matters and develop new business opportunities within client organization;
Negotiate contracts and close agreements;
Develop trusted partnership with key customer stakeholders and executive sponsors;
Plan, negotiate and track Budget execution, negotiate commercial terms, when needed;
Collaborate with internal departments to facilitate client needs fulfillment;
Look for referrals as well as marketing references from clients to generate additional revenue;
Resolve any issues and problems faced by customers and deal with complaints to maintain trust;
Forecast and track key account metrics (Revenue, Budget tracking, CSAT among others);
Prepare reports on account status (account development plan, client card, opportunities, risks, stakeholder information);
Take part in pre-selling activities and client engagement, collaborate with internal departments to convert new leads into partners;

Requirements:
5+ years of experience in IT sphere;
3+ years of experience in Account Management, demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
Proven experience in growing accounts and promoting customer success;
 Financial competence and budget management;
 Business-oriented and market-oriented mindset;
 Ability to balance business goals, timelines, and expectations;
Excellent listening, negotiation, presentation and communication skills;
Self-motivated and able to thrive in a results-driven environment;
Strong analytical and problem-solving skills;
Advanced or Fluent level of English.