Position: Customer Support Specialist
Company: Heartpace AB
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-01-01T00:00:00+02:00

**Responsibilities**

Providing technical support via emails, live chats, conference calls
Educating clients on the product
Writing help articles and technical documentation
Proofread promo materials
Collecting feedback and requirements from clients
Manual testing of updates and bug fixes
Close cooperation with sales, development and QA teams


**Required skills**

Upper-Intermediate or Advanced English level is a MUST! (certificates are welcome)
1+ year of experience in a similar position

Experience in troubleshooting and logs reading
Experience of work with any support tool ( Intercom, Zendesk, etc)
Experience of work with Jira and Wiki (or similar tools)

Understanding of SDLC, Agile methodologies
Knowing QA basics

Solid written and verbal communication skills
Ability to cope with stressful situations

Outstanding problem-solving and communication skills
Attentive to details, proactive, positive, organized, responsible


**Will be a plus**
QA courses
Computer science or English philology  education
HR  background

**We offer**

Young and supportive team of specialists
Learning and career growth opportunities
Regular performance evaluations
Free English lessons
Gym compensation
Teambuildings