Position: L3 Technical Support Engineer
Company: ITxess
Experience required: 2y
Category: Support
English level: upper
Published: 2022-06-01T00:00:00+03:00

Responsibilities
Provide support to the L2, L1, and in some rare cases customers technical support 
Investigate and resolve software issues on production installations in the customer’s datacenters and in a cloud environment
Debug software in bare metal and in a cloud infrastructure
Prepare and perform production deployments and upgrades
Prepare and perform L2 engineers training
Write product-related documentation
Automate daily routine processes
Requirements
Strong knowledge in Unix-like systems (Linux system architecture, System calls, signals, memory management, Interprocess communication)
Strong knowledge in networking, protocols, sockets, etc.
Strong issues investigation and  troubleshooting skills
Understanding version control systems (Git)
Understanding CI/CD
Advanced English

It will be a plus
Experience with Jenkins
Experience/understanding Ansible
Cloud platforms experience (AWS, GCP, Azure)
Database administration experience (MySQL, PostgreSQL) 
Basic knowledge of Docker and containerization orchestration tools
Hands-on experience with Python, Bash scripting