Position: Technical Support Consultant
Company: Growth-X
Experience required: 1y
Category: Support
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

Responsibilities:

Interact with existing customers regarding the services provided from Growth-X;
Making sure the system is healthy every day by testing functionalities and review key technical metrics;
Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management;
Create a positive experience for our partners with a professional approach to answering their inquiries;
Prior experience with customer support and software testing desirable;
Build trusted customer relationships and provide first-class support.

Requirements:

Fluent spoken and written English communication skills;
Sense of initiative, attention to details;
Ability to work in the office environment;
Flexibility and ability to adapt to change;
Outstanding organizational skills and the ability to work independently;
Excellent analytical and problem-solving and open-minded skills;
Quick learner with excellent comprehension skills;
Basic knowledge of SQL;
Understanding of client/server architecture and web server architecture.

You are:

Eager to explore new technologies and learn new concepts quickly;
A people's person, able to instantly build positive relationships with customers and with your team members around the world;
A strong critical thinker and a problem solver;
Someone who wants to help clients, guide them through our product;
Comfortable working in a fast-paced and deadline-driven environment;
Experience in user-facing communication within any industry will be a plus;
Team player and career-driven mind-set.

We offer:

- Opportunity to learn new technologies in an innovative industry;
- Plenty of responsibility and freedom in choosing technological solutions;
- Appreciation and honest/open leadership style;
- A friendly team of experts who inspire and support you;
- Flexible schedule;
- Paid vacation ;
- Paid sick leaves;
- Compensation negotiable, based upon experience.