Position: UX Researcher
Company: GeeksForLess Inc.
Experience required: 5y
Category: Design
English level: upper
Published: 2023-01-01T00:00:00+02:00

As a UX researcher, you work closely with your team to gather insights and define the understanding of client`s customers. 
Full-time, remote, working in Amsterdam time zone. Long-term cooperation

You partner with your team to understand guests and/or partners -- and how we can improve their experiences. Your work on data and insights inspires cross-functional partners on current product improvements and can inform new products. You contribute to the culture of the research team by participating in efforts and initiatives that move toward well-informed, objective, data-oriented decision-making.

You are an empathetic collaborator within the research craft community. You are an experienced communicator and will work closely with your cross-functional partners in design and product.

You bring solid experience in research methods across several phases of the product life-cycle. You have excellent knowledge of experimental design and one or more primary research methods (ex. surveys, diary studies and interviews) as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs and desk research). You are comfortable pursuing autonomous and independent activities, along with working with Senior Researchers to develop and grow.

**As a Researcher you will:**
Plan and conduct independent research to collect and analyse customer behavior through a variety of qualitative and/or quantitative methods.
Collaborate with other functions to understand and incorporate technical and business requirements into research.

Define and measure quantitative UX goals and metrics in collaboration with senior Researchers, Designers, Analysts and Product Managers.
Support a user-centred design approach by collaborating closely with UX and product stakeholders and others in the business.

Be the users' advocate, ensuring their needs are central to design and development decisions.

Take guidance from Seniors within the business to improve on research quality, and other craft improvements.

Test out new ways of gathering consumer insights through new research tools or mixing methods.


**Experience (essential):**
- 4+ years' UX research delivery in a consultancy, agency or in-house setting.
- Degree or higher degree in psychology, behavioural sciences, HCI, economics or similar (more experience can substitute for this).
- Knowledge of how to use a variety of UX research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
- Experience using a variety of commercial UX Research or VOC software tools.
- Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets
- Knowledge of user centered design principles and best practices.
**Experience (desirable):**
- Awareness of experimentation principles
- Ecommerce or travel industry exposure
- Affinity for complex topics

**Your qualities:**
Analytical – Investigative, inquisitive, always asking 'why?'
Collaborative – Able to facilitate effective working among colleagues in various roles.
Organised – Capable of managing multiple projects simultaneously
Articulate – Able to convey customer insights persuasively and accurately.
Principled – Focussed on the right outcome for your users.

**About the Research team**
Our Research community of ~75 researchers and 7 Research Operations specialists will help you do your best work. You will have the opportunity to work with and learn from researchers across Booking.com through regular meetups, mentor programs and internal research tools.