Position: Customer Support Specialist
Company: Idealogic
Experience required: 2y
Category: Support
English level: upper
Published: 2023-04-01T00:00:00+03:00

**Responsibilities and Duties:**
- Processing of customer requests (calls, chats and messengers, e-mail);
- Supporting internal and external customers;
- Keeping our end-user product documentation up to date;
- Identification and prioritization of incidents;
- Provision of statuses by incidents;
- Creating a knowledge base;
- Interaction with other divisions of the company;
- Processing requests in social networks;
- Deep knowledge of the site, products and services provided;
- Filling out reporting documents;
- Monitoring recurring questions and recommend necessary articles in the knowledge base

**Requirements:**
- At least 2 years of prior experience as a L1 or L2 Support Engineer;
- English B2 level (both writing, reading, and verbal skills);
- Excellent troubleshooting and problem-solving skills;
- Customer oriented approach;
- Good communicator with ability to ask and listen;
- Result oriented and stress resistant

**We offer:**
- Stable and timely payroll;
- Regular salary reviews;
- Paid sick leave;
- Flexible schedule;
- Medical insurance;
- Friendly team.

**Recruitment flow:**
CV screening → Small talk with HR Manager → Interview with CEO → Job Offer