Position: Lead Technical Customer Support
Company: 8allocate
Experience required: 3y
Category: Support
English level: upper
Published: 2023-03-01T00:00:00+02:00

8allocate is a global provider of end-to-end custom software development solutions to companies all over the globe, from North America to the EU to Israel to Australia.

Headquartered in Estonia, we run offshore Research and Development centers in Kyiv and Lviv. Our team is 50% remote and distributed. We specialize in flexible interaction exclusively with international clients (we cover industries from commercial aviation to fintech) thanks to a multinational support group of experts and management.

About the company

We are looking for a Lead Technical Customer Support Specialist to join our client's project. It's Web and mobile software to enhance every aspect of your work— streamlining and magnifying the contributions of your team, embedding best practices, and automating and optimizing at every turn. Startups as well as leading organizations like LexisNexis, the New York City Department of Education, Major League Baseball, the United Nations, and NetApp come to our client for customized digital solutions.

Intensive focusing on modules that drive individual parts of the business. It is an application builder which uses ready-to-use API requests to create the needed web structure. The builder has two parts:

Builder itself - the part of the product where the implementation specialist will configure the application based on business requirements;

UI module - where is possible to see created structure on UI;

The product may be integrated into the existing client's development process to speed up it and reduce human efforts.

Client team: CEO and upper management are in the US, and the whole dev team is in India. For implementation teams, we prefer squads that have up to 5 people (2 backends, 2 front-end, and 1 QA). 

Requirements:
– 3+ years in technical customer support or relevant positions;
– Experience in leading support team;
– Strong SQL knowledge (ideally, PostgreSQL dialect);
– Good knowledge of JavaScript and preferably TypeScript or Python;
– Expert in programming fundamentals (loops, flow constructs, datatypes, object/array manipulation, comparisons, functions, events, etc.);
– Excellent understanding of the integration between front-end applications and backend APIs;
– Ability to analyze the root cause of the issues and find a quick solution to fix them;
– Experience in site building projects will be a plus (i.e. Squarespace, Wix.com);
– Great communication, management, and analytical skills.

Responsibilities:
– Perform customer integrations of core client platform (50%+ configuration, up to 50% programming);
– Lead a team of 2-4 implementation specialists as a key source of knowledge on the Client's site-builder platform;
– Implement solutions (APIs and web pages) using tools that require visual algorithmic and user interface design;
– Set up and manage unit testing coverage for created code;
– Be responsible for smoothly integrating front-end applications and back-end APIs;
– Document usage notes for new functionality developed as part of the solution.

Why choose us?

– “Family and Friends”. We are no longer a start-up, but still, have a family atmosphere in our supportive and spirited team, who are all working together on the same goal.
– “Just break down all barriers and find a better way”. Every day you’ll meet with interesting and challenging (international) projects that are covering industries from commercial aviation to fintech (different technologies, different products).
– “Hungry for learning”. You will get a lot of chances for career advancement and the development of new skills, opportunities for mentorship, or learning from more experienced colleagues.

Benefits from 8allocate:
– You’ll work with a supportive and spirited team of professionals.
– Corporate events, holidays, and team buildings for your joy.
– Training and development: we have a huge library (about 500 books!) and a budget for your professional development.
– English classes.
– Сoverage of sports activities.
– People-oriented management without bureaucracy.
– Paid vacation and sick leaves.