Position: Customer support manager
Company: Unicheck
Experience required: 1y
Category: Other
English level: fluent
Published: 2020-03-01T00:00:00+02:00

Requirements:

- Fluent English
- Fluent Ukrainian and Russian
- Intermediate to Advanced Spanish will be a plus
- Previous experience in customer support or sales will be a plus
- Excellent Communication skills
- Good typing skills
- Analytical & Research skills

Responsibilities:

- Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails-tickets, live chat and calls)
- Becoming a product expert
- Ensuring customers' satisfaction
- Communicating with developers (and other departments) during investigation of client’s cases reported on Jira
- QA — investigation/reproducing of client’s issues
- Covering additional tasks on Demand
- Working in shifts (day/night/morning)

We offer:

- Compensation in USD equivalent
- Paid training and trial period (1−3 months)
- Day/Evening/Night shifts (Mon-Fri: 09−16, 16−23, 23−06, Weekends: 15−23)
- 2 days off per week
- Comfortable office near metro Pochaina
- Friendly and creative atmosphere

Important:
As we are a young and fast growing company, we may switch to the full 24/7 support in future.
Be ready to work 8 hours per day on average.