Position: Technical Support Team Lead
Company: Cosmolot
Experience required: 2y
Category: Support
English level: intermediate
Published: 2022-09-01T00:00:00+03:00

Responsibilities: 

- Ensuring control of team processes;
- Conducting analytical, statistical and reporting of the department;
- Personnel development work;
- Organization of individual and group working meetings;
- Setting goals and KPIs for the team;
- Calculation of salary based on KPI;
- Making decisions related to recruitment, training, mentoring, evaluation and discipline;
- Effective and proactive communication with partners and QA/Dev/Payment departments of the company;
- Construction and control of anti-fraud processes;
- Resolving game tickets.

We can work together if you have:

- Previous work experience in a similar position;
- Work experience in Betting/Gambling industry will be plus for you;
- 1 year’s experience in team management;
- Experience in building KPI systems;
- Knowledge of HTTP/S protocols, REST;
- Skills of reading XML/JSON log files;
- Experience configuring anti-fraud systems;
- Experience in B2B communication;
- At least Intermediate spoken and written English;
- Responsibility, high level of self-organization;
- Attention to details, diligence;
- Leadership skills, fast learning skills, 
- Ability to adapt quickly to changes, problem-solving skills;
- You are an advanced user of Confluence/Jira, Excel, Google Workspace.

What do we offer:

- Challenging tasks that contribute to professional and personal growth;
- Modern and comfortable office in the heart of Kyiv which you will attend after our victory;
- Medical Insurance; 
-Flexible working hours; 
- Work in a team of professionals but humans, where you can always find a support; 
- Good salary + social benefits + Education;  
- Team-building events for the employees (after the wartime ends, of course).