Position: Technical Account Manager
Company: 3Shape
Experience required: 1y
Category: Sysadmin
English level: upper
Published: 2022-05-01T00:00:00+03:00

In this role, you will drive and manage integrations with partners, take lead on the driving beta test process, and get direct exposure to end customers, re-sellers, and integration partner organizations. You will become the go-to person for key integrations both internally and externally to 3Shape.

You will facilitate ensuring that the solution meets expectations upon launch. In the implementation and beta testing phase, you will provide technical assistance to troubleshoot and resolve issues. You will also be acting as a liaison with the internal team during the integration and up to the roll-out. You will interact with internal teams like Product Management and R&D on an everyday basis.

You are joined by your immediate colleagues in the growing Unite TAM team.

**Our ideal candidate brings:**

Excellent interpersonal skills with a strong sense of customer service.
Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.
At least one year of experience as a Technical Account Manager, Customer Support consultant, QA engineer, or similar role.
Solid knowledge of networking, client-server setup, and Windows operating systems.
Experience with API tools like Postman or similar
Technical writing and bug reporting skills
Excellent written/verbal English language skills
Solution-oriented with a high sense of quality, attention to detail, accuracy, and efficiency.
Availability to travel a few days a year.

**Additionally, the following skills will contribute to your success in the role:**

Feel motivated by new learning.
Experience with Virtual Machines will be an advantage
Understanding Beta tests will be an advantage
Project management skills will be an advantage.
Understanding product management will be an advantage.

**We offer:**

Participation in producing market-leading technology products for customers around the world
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
Occasional business trips to Western Europe
Competitive salary level
39 working hours per week within a flexible time frame from 8:00 till 20:00
Remote work
A parking lot with free spaces for employees
A healthy work-life balance
Annual paid vacation (24 working days)
Paid sick leaves and a child sick leaves
Maternity and paternity leaves
Medical insurance (incl. massage in the office).
Compensation of lunches
Regular company events
Opportunity to become a part of the success that 3Shape has created over the past 20 years