Position: Customer Support
Company: Sense IT
Experience required: 1y
Category: Support
English level: upper
Published: 2021-04-01T00:00:00+03:00

**About the project:** multilingual analytical product in the field of entertainment, focused on the countries of Scandinavia (Denmark, Iceland, Norway, Sweden, Finland) with an audience of about 15 thousand users.

**In plans:** entering the market of Europe, Africa and South America. Development of infrastructure and product architecture to attract and retain more than a million users.


**Requirements and qualifications:**
PC user with speedy typing skills;
Ukrainian/Russian — fluent (native);
English — Advanced;
Excellent verbal and written communication skills
Experience in customer support;
Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues;
High ability to learn and use tons of new information, and stay cool in any stress situation;
Familiarity with ticketing systems (like Zendesk, Intercom) is a huge plus

**Responsibilities: **
Working with current customers;
Communicating with customers through various channels (email, live-chat, over the phone);
Handle customer requests, provide appropriate solutions and alternatives;
Analyze user behavior, develop and maintain positive relationships with customers, increasing their level of satisfaction;
Interact with other departments of the company to solve user problems and optimize processes.

**Opportunities for you:**
Flexible schedule with 8 hours working day, 2 workdays/ 2 days off (you should be ready for night shifts);
During lockdown, we work from home;
Cozy, comfortable, and well-equipped office near Pozniaky metro station;
18 workdays of paid vacation and 12 workdays paid sick leaves each year;
Health insurance after the probation period (3 months);
Free corporate English language courses;
Professional education.


Stages of hiring: 1) interview with recruiter (about 15-30 minutes online call); 2) interview with team lead; 3)  final interview with head of department and HR.