Position: Customer Support, Account Management Specialist
Company: BravoDev
Experience required: 2y
Category: Support
English level: upper
Published: 2023-07-01T00:00:00+03:00

We are looking for a talented and experienced customer support, account management specialist to join our team and help us provide exceptional support to our clinic management software customers. The ideal candidate will have a strong understanding of the software and be able to provide timely and accurate support to customers. The candidate should also be able to build and maintain relationships with customers and ensure that they are satisfied with our products and services. Additionally, the candidate will be responsible for developing and implementing strategies to retain customers.

Responsibilities:

* Provide technical support to customers via phone, email, and chat
* Troubleshoot customer issues and resolve them in a timely manner
* Build and maintain relationships with customers
* Provide feedback to the product development team on customer feedback
* Develop and implement strategies to retain customers

Qualifications:

* 2+ years of experience in customer support or account management
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Excellent written and verbal communication skills in English (upper intermediate level)