Position: Technical support specialist (night shift)
Company: Inqud
Experience required: 1y
Category: Support
English level: intermediate
Published: 2023-08-01T00:00:00+03:00

**Project:**

The FinTech company is acting with crypto, payment solutions and anti-fraud systems.

**Requirements:**

- Speak literate written Russian and Ukrainian;
- Have an elementary or intermediate (Pre-Intermediate, Intermediate) knowledge of English;
- Strong Windows / Mac OS / Linux skills;
- Basic system administration skills (pinging, tracing);
- Have a high level of responsibility and self-organization;
- Ready for intensive education;
- Know how to work with a large amount of information;
- Have a higher or incomplete higher education (technical will be a separate plus);
- Ready to work in a pre-established schedule with a certain shift length;
- Know how to clearly and structurally express your thoughts in writing;
- Know how to highlight the essence in a big information sizes.

**What Does A Technical support specialist do:**

- Interaction with the product;
- Product Systems Monitoring;
- Bug reports;
- Sorting and initial registration of issues in the JIRA ticket system;
- Writing instructions for managing systems;
- Setting up privileges in the client management system;
- Receiving information from clients;
- Providing customers with instructions on how to use the company products;
- Helping clients solve problems accessing our systems and websites;
- Updating and using relevant knowledge;
- Collecting as much information as possible about the problem, trying to solve it on your own or transferring it to developers / DevOps / system administrators.

**What do we offer:**

- !!! Night shift (from 6−7pm to 3−4am) !!!
- Remote job;
- Timely payment;
- Sliding chart 5/2;
- Remote paid training;
- Bonuses for referring friends (referral program).