Position: IT Support Engineer
Company: Opinov8
Experience required: 1y
Category: Sysadmin
English level: intermediate
Published: 2020-09-01T00:00:00+03:00

BEING PART OF THE TEAM
- IT Office support - the main working place, maintaining IT equipment in the office and supporting users on request;
- Helpdesk support - Watching Servicedesk system, monitoring tickets, working on them, resolving and meet the SLA on tickets;
- Hardware and Software inventory management - Maintaining hardware and software inventory using inventory tool, creating assets, changing, moving etc, in collaboration with IT Operations Manager;
- Basic infrastructure support - Ability to perform administrative management of internal services such as, creating users, assigning permissions and roles, being able to administer servers and VMs;
- Making sure SLA on helpdesk tickets is met - making sure that SLA is met on support tickets and requests;
- Maintaining user guide documentation - creating and updating user manuals and guide throughout the company.

POWER YOU BRING
- Bachelor’s degree in computer science/information technology;
- Knowledge of AD,DNS, Jira, Confluence and basic networking is a must;
- Windows\Linux\MacOS administration;
- Knowledge of cloud solution providers is a plus - (AWS\Azure\GoogleCloud);
- Problem-solving skills;
- Ability to prioritize tasks;
- Ability to work in a team.