Position: Dispatch Manager
Company: TCG
Experience required: 1y
Category: Other
English level: fluent
Published: 2021-11-01T00:00:00+02:00

Responsibilities:
- Formation of quality standards;
- Listening and evaluating operators' dialogues according to company standards;
- Identification of errors during dialogue by operators;
- Improving quality of dispatcher-customer and dispatchers-technicians communication;
- Prosodic and linguistic approaches to improvement of phone communication;
- Maintaining weekly reports based on listened dialogues and statistics;
- Onboarding new operators;
- Leading Custommer Support;
- Leading Sales Team.

Skills:
- Advanced knowledge of English and Russian > C1;
- Customer-focus attitude;
- Understanding of a Canadian customer, Psychological approaches;
- Prosodic and linguistic approaches to improvement of phone communication;
- Interpersonal and communication skills;
- Be able to multi-task and perform under pressure.

What we offer:
- Stable and decent earnings;
- Flexible schedule;
- Cool, young and creative team of real professionals;
- Modern and comfortable office with its own gym;
- Participation in interesting and complex projects for foreign markets;
- Office near the sea and Arcadia.