Position: Customer Support Manager
Company: ucode
Experience required: 2y
Category: Support
English level: fluent
Published: 2021-08-01T00:00:00+03:00

**Requirements**
- Relevant experience in processes management / people operations management / learning & development management / clients support
- Outstanding communication and interpersonal skills
- Dynamic and motivated approach to achieving business objectives and looking for solutions to challenges
- Solid time-management and organizational skills with a high level of attention to detail
- Problem solver and critical thinker mindset
- Great desire to work with people
- Ability to handle multitasking efficiently
- Upper intermediate English 

**Responsibilities** 
- Educational process support 
- Educational metrics development and support
- Educational groups management 
- Effective communication with the students 
- Increasing the NPS rate
- Working with groups motivation 
- Development and participation in events for students 
- React to organizational changes, students needs, complaints, wishes, developing solutions to students challenges.

**Key KPI’s**
- NPS rate 
- Stage transfer conversion 
- Educational performance and students activity 

**Why we?** 
- Flexible schedule. The working day should start between 8 - 10:30 am.
- Vacation. 15 working days of vacation per year + min 7 days for the winter holidays.
- Opportunity. You will influence the unique and innovative product, make your contribution to the development of the project concept. You will be involved in strategic development processes.
- Management. You will become part of the Agile team and will be constantly evolving. Minimum bureaucracy, maximum StartUp spirit, and democracy.
Working conditions. The main place of work will be in the innovation park of Kyiv UNIT.City. Comfortable workplace in a brand-new office in UNIT.City Kyiv with good technical equipment (iMac 27″).
Corporate education.
Possibility to use a corporate gym.
Opportunity to visit and participate in professional events organized by UNIT.City.