Position: Customer support manager
Company: Jax.Network
Experience required: 3y
Category: Support
English level: upper
Published: 2022-03-01T00:00:00+02:00

Our growing blockchain business is looking for a Customer Support Manager to create a positive brand experience for our community. We are a blockchain-based energy standard monetary system, issuing two cryptocurrencies. Our aim is to make our stable coin a universal standard for the quantification of economic value. We set ambitious targets and achieve them with the speed of thought. We have 7+ products in the pipeline in a ready to launch mode, we plan to deliver numerous projects and applications set to revolutionize the blockchain industry and the global payments market. 
**Roles & Responsibilities:
**
Assist in 24/7 chat support
Assist in 24/7 social media support
Quick resolution to queries and support tickets
Own our customer experience journey across all inbound channels and social media platforms for all Jax products
Implement insights and product improvements to continuously improve customer experience
Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
Adopt a data driven approach to manage and iteratively improve customer experience
Recruit, train and build a world class customer support team (after probation)
Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters
**Requirements**:

5+ years of experience in customer service with team management skills
Basic crypto knowledge and community management
Experience in defining metrics and building processes to ensure adherence
Ability to drive and motivate team members to strive for excellence
Empathetic with a customer-oriented attitude while following a data driven approach to customer service
Excellent written and verbal communication skills
Immediately available
**What we offer: 
**
Full-time work at the office in Bengaluru, India
Competitive Salary
Great opportunities for your professional growth
Interesting and challenging work in a rapidly developing company in a revolutionary industry built for the future