Position: Support Specialist (with German)
Company: Ascendix Technologies
Experience required: 1y
Category: Support
English level: intermediate
Published: 2023-07-01T00:00:00+03:00

winVs is a Swiss software company that specializes in providing innovative software solutions for the CRM industry. 

We are seeking a highly organized Support Specialist who is fluent in   to join our team. The ideal candidate will have experience in customer support, be able to quickly understand customer problems and provide pragmatic and engaging solutions. You will be responsible for customer product adoption and maintain a positive attitude toward customers at all times.

Key Responsibilities:
- Know client products inside out and answer user questions.
- Gather requirements and document them for the development team.
- Perform acceptance tests and document cases/issues for developers.
- Maintain a positive, empathetic and professional attitude towards customers.
- Communicate with customers through various channels such as WhatsApp.
- Acknowledge and resolve customer complaints.
- Keep records of customer interactions in the ticketing system.
- Maintain the knowledge database.
- Communicate and coordinate with colleagues as necessary.
- Create a daily status sheet of customer support.
- Ensure customer satisfaction and provide professional customer support.

**Key Requirements:**
- **Fluent  spoken and written conversation.**
- Experience in customer support.
- Strong focus on customer satisfaction.
- Ability to understand customer problems quickly and provide pragmatic solutions.
- Well-organized and structured working approach.
- Ability to keep an overview in stressful situations.

If you have the required experience and are interested in joining our dynamic team, please send us your application along with your CV. We look forward to hearing from you!