Position: Support Team Lead (a)
Company: Freelance
Experience required: 2y
Category: Support
English level: upper
Published: 2023-02-01T00:00:00+02:00

This company a developing our own products that are being used in the field of finance.
We're looking for a Support Team Lead to join our team:
- Must have experience in the position of Team lead;
- Expertise in fintech (alternative to casinos, betting);
- Experience in building processes.

Only candidates from Europe who speaks Russian/Ukrainian and Ukrainians. Do not disturb out RU BY.

This company is highly specialized in the field of high-performance financial systems, as well as we have expertise in the development of payment systems, aggregates, terminals, and gateways.

✅ **Skills:**
- work experience in FinTech (at least 2 years);
- previous experience as Team Lead/management role;
- excellent organizational and time-management skills;
- construction and implementation of work processes from scratch;
- skilled in finding optimization solutions for internal processes organization;
- competent written and verbal speech (UA, ENG);
- English level: B2 and higher.

**Will be a plus:**
- crypto trading/investments experience;
- degree in finance.

✅ **Responsibilities:**
- teamwork organization improvement;
- department’s performance quality control;
- assistance in regular feedback on the performance of department employees;
-  improvement of internal knowledge base and regular data-actualization (Confluence), composing processes description with a subsequent presentation to the team;
- controlling development and updating of external knowledge bases (F.A.Q.s);
- development and organization of internal work processes, including technical modernization;
- creation and implementation of a development plan for the support department, including personal plans for each employee;
- handling increased complexity cases (resolving conflict situations, controversial issues, etc.);
- operational tasks for projects’ maintenance.

✅ **Benefits:**
- medical insurance;
- paid courses, conferences, training sessions, workshops, etc;
- English classes;
- sports compensation.