Position: Customer happiness officer
Company: NIX Solutions Ltd.
Experience required: 1y
Category: Support
English level: upper
Published: 2021-10-01T00:00:00+03:00

Responsibilities:
- Build strong relationships of trust with new and existing customers through open and interactive communication
- Handle and promptly resolve requests from clients via chat, email, and phone
- Serve as an additional point-of-contact and liaison between clients and the rest of the NIX teams
- Collect and prioritize customer feedback
- Work effectively with other departments to drive issues to resolution
- Help our teams implement continuous improvements based on the gathered feedback

Required skills:
- Proactive problem-solver mindset and can-do attitude
- Strong written and spoken English
- Proven ability to prioritize, multi-task, and perform effectively under pressure
- Excellent interpersonal skills
- Familiar with supporting online applications, Internet technologies, and is adept at communicating technical concepts
- Previous experience in customer support or similar will be a plus

What we offer:
- Fair and loyal leadership
- Experienced and supportive colleagues
- A warm team atmosphere
- Continuous improvement of skills and abilities
- Fun corporate and team-building events