Position: Junior 2nd level Support Specialist
Company: ANCOR
Experience required: 1y
Category: Support
English level: upper
Published: 2021-11-01T00:00:00+02:00

In their activities, the Customer Care 2nd level specialist are responsible for:
- Provide 2nd level support for technical inquiries.
- Analyze behavior of technical systems and steer internal effort to resolve issues that are occurring for customers.
- Configure standard components for existing customers.
- Check completeness of the system documentation and ensure it is constantly updated.

Tasks
- Receive technical support requests from other departments via tickets and provide immediate solutions, or deeper technical analysis. This includes technical processes questions, system failures, software bugs, performance issues based on appropriate service level.
- Monitor performance of platform and react on relevant incidents.
- Perform minor enhancements, or configuration changes, of existing customer’s system configuration.
- Delegate cases where special expertise is required via tickets to responsible teams, monitor and demand requested solutions.

Requirements
- 1-2 years relevant work experience in customer support.
- Basic knowledge of the web based applications configuration (HTTP/SOAP/REST/FTP).
- Basic technical skills (e.g. SQL, XML, XSL, JSON, CSV, MS Office).
- Basic programming skills (e.g. java, javascript).
- English - C1.