Position: Microsoft Dynamics 365 Customer Engagement (CRM) Architect
Company: Customertimes
Experience required: 5y
Category: Lead
English level: intermediate
Published: 2022-10-01T00:00:00+03:00

**Qualifications**
• 5+ years in Dynamics 365/CRM (CE) using at least couple of functionalities from: Sales, Customer Service and Field Service, Marketing and Customer Insights – mostly Cloud, but On-premise will be a plus as well
• Proven experience managing projects in different industries (better – in large and long-term engagements) through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction
• Mix of hands-on experience on business applications implementation, architectural design and strategic business acumen
• Experience in pre-sales, supporting the sales team in shaping deals, being accountable for overall estimates enabling the sales team in the pursuit of enterprise customer opportunities
• Experience in assessing feasibility of migrating customer solutions and/or integrating with 3rd party systems both Microsoft and non-Microsoft platforms
• Experience in developing and maintaining technical architectures, documentation, frameworks and strategies as they relate to Microsoft Dynamics implementations
• Hands on experience deploying with Microsoft Power Platform solutions is highly desired
• Exposure to enterprise planning and delivery tools such as JIRA or Azure DevOps (CI/CD)
• Strong cross functional and technical knowledge, and experience of Enterprise Application Integration and Architecture patterns
• Agile Software Development experience
• Will be a plus - Certifications in MS Dynamics 365 and Microsoft Power Platform

**Responsibilities**
• play an Architect role in projects
• help in presales with understanding of overall customer needs, prepare solution/integration architecture, estimations, implementation plans
• help in mentoring/building the efficient solution development team
• help in continuous improvements of internal processes and DevOps
 
**Technologies**
Mandatory - Microsoft Dynamics 365, Web Services, Azure DevOps, SQL query and database tools, SSIS, Scribe or other ETL tool
Will be a plus - Microsoft Power Platform, Power Automate, Dataverse Actions, Logic Apps, Power Apps, Power BI