Position: Сustomer Support Manager
Company: Bitmedia Labs
Experience required: 1y
Category: Support
English level: upper
Published: 2023-05-01T00:00:00+03:00

Bitmedia Labs has been in the industry since 2014, effectively functioning worldwide with a crew of 100+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games, and NFT products.

**Main responsibilities:**
- Assisting customers with their questions, concerns, and issues related to a product or service;
- Provide excellent customer service and ensure customer satisfaction;
- Solving user problems by answering tickets in ZenDesk;
- Moderation of players who violate the rules of the game.

**Requirements:**
- Work experience from one year;
- Understanding online games and how they work;
- Basic knowledge of the world of cryptocurrencies and blockchain;
- Stress resistance and the ability to avoid conflicts;
- Positive attitude and desire to develop;
- English (Upper-Intermediate).

**Hiring process:**
Intro call with a Recruiter - Test task - Interview with the Hiring team - Offer.

**We offer:**
- Flexible work environment - you can work remotely anywhere or at our comfortable Hub in Kyiv;
- The 8-hours working day with a flexible schedule;
- Competitive salary based on your experience;
- Regular performance review and annual salary review;
- 100% paid sick leaves, vacation and holidays;
- Professional development tools (reimbursement of educational courses or workshops, conferences around the world);
- English classes;
- Ambitious team with a transparent communication and friendly atmosphere, no micromanagement;
- Apple equipment;
- Memorable gifts for holidays.