Position: Technical Project Manager
Company: Upplabs
Experience required: 3y
Category: Project Manager
English level: upper
Published: 2022-02-01T00:00:00+02:00

**DETAILS:**
🎯 Schedule: full-time, remote; flexible working hours
🎯 Experience: 5+ years of experience 
🎯 English: fluent;

**MUST HAVE:**
- Comfortable with mobile platforms including iOS and Android
- Able to read code and write code (especially Python, Java, or Objective-C) preferred
- Able to quickly build trusting relationships with customers
- Conduct successful technical meetings with customers to clarify their implementation environment requirements
- 5 years experience working as a customer-facing technical liaison between Product and Sales
- Develop and execute successful pre-and post-sales implementation plans based on customer environment and requirements
- Assist and consult customers with software installation and implementation, configuration
- Strong technical understanding and ability to successfully implement software solutions and services
- Willingness to travel (up to 25%), work with minimal supervision and flexible scheduling
- Exceptional oral / written communication skills as well as expert presentation skills
- In-depth knowledge of competitive products/industry trends
- Ability to work both as part of a team and independently
- Ambition to grow and scale upward with the company
- Passionate about mobile technology, have experience working on technical projects, and can effectively explain technical concepts to both technical and non-technical customers.
- Collaborate across Customer Success, Sales, Product
- Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the customer lifecycle
- Must be able to establish and maintain strong relationships throughout the customer lifecycle focused on implementation and support

**RESPONSIBILITIES:**
- Technical Leadership & Guidance: 
Provide world-class experience by taking ownership of customer requests, troubleshooting, and partnering with the appropriate teams to resolve issues where necessary to keep the focus on launching customers to drive production revenue.

- Resolve Barriers in Sales Cycle: 
Support sales representatives through direct client interaction evoking confidence in our products and platform and removing all technical objections throughout various stages in the sales cycle.

- Drive Product Onboarding and Implementation: 
Provide clear technical instruction and guidance on how to implement use cases of LISNR technology. Write documentation, knowledge base articles, and tutorials to improve the experience of building with the LISNR platform.

- Influence Product Roadmap & Innovation: 
Create and drive understanding of current and future customer requirements by establishing personal rapport with potential and actual customers while leveraging your own innovative ideas.
Other duties as assigned

**YOU’LL GET:**
Competitive salary and regular review of the salary;
Ability to work completely remotely from anywhere in the world;
20 paid vacation days and 10 paid sick days per year;

The hiring process: HR call, Technical interview, offer