Position: Customer Success backend operation engineer
Company: Ciklum
Experience required: 1y
Category: Other
English level: upper
Published: 2021-03-01T00:00:00+02:00

**Job Description:**
The Customer Success backend operation (CSBO) engineer will assist the Customer Success Manager) CSMs) to streamline the operations required to successfully onboard, nurture, retain and expand our customer’s usages in Fornova’s existing and new product offerings.
The Customer Success backend operation engineer completes the
post-sales life cycle. The ideal candidate is a proactive motivated, self-learner Eager to learn, team player who is passionate about Fornova’s solutions as they are about providing an exceptional experience for every customer.

**Responsibilities:**
• Integration of new customers into fornova’s solutions, obtaining, collecting, and verifying all necessary data
• Collaborating with Fornova’s CSMs, Support, Onboarding, Development, Sales & Product teams to ensure the successful integration (onboarding), and retention.
• Review & validate the integrity of the customer’s configuration, data, system testing, bug reports.
• Assisting the CSMs in the preparations to customer meetings by assisting in data analysis, presentation preparations, data gathering, documentation, bug identification and insight creation
• Walkme operation in advertising banners and creating walkthrough flows.
• Customer success administration

**Job Requirements:**
**Must:**
• high level of English
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
• Impeccable written and verbal communication skills
• Strong team player but still a self-starter.
• Detail oriented and analytical.
• Thrives in amulti-tasking environment and can adjust priorities on-the-fly.
• High dedication and responsibility person.
• Fast learner.
• MS office knowledge with an emphasis on Excel

**Nice to have:**
• Prior experience in the travel and hospitality industries
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.


**What you can expect:**
• Company & Team Events;
• Book Club;
• Online Education;
• Football Team, Running Team, Gym subscription;
• English Lessons;
• Life and Health Insurance;
• Paid Vacations;
• Play Area;
• Professional Conferences; Retains incentive programs.

**About the company:**
Fornova is a global provider of B2B data solutions directly impacting revenue
creation in increasingly competitive markets. Hundreds of online travels and
retail businesses around the world leverage Fornova solutions tomaximize
their revenue.
Fornova has revolutionized the way travel and retail industries conduct the
day-to-day business. Scanning billions of exclusive data points from all over
the world, Fornova delivers real-time and business critical market intelligence
that helps travel & retail businesses win.