Position: IT Sales / Account Manager
Company: Echo
Experience required: 2y
Category: Sales
English level: fluent
Published: 2022-02-01T00:00:00+02:00

**Required skills:**
- 2+ years of experience in B2B sales or other relevant customer-oriented roles;
- Experience of living or long-term staying in English-speaking countries (Europe or North America);
- Strong knowledge of sales techniques and different customer acquisition channels;
- Experience with Pipedrive, Hubspot and/or other similar CRM;
- Tech-savvy person who understands the market and peculiarities of IT outsourcing & recruitment;
- Excellent communication and presentation skills;
- Entrepreneurial mindset, ability to take risks and operate in some uncertainty;
- Fluent written and verbal English.

**General responsibilities:**
- Build long-term relationships with new and existing customers;
- Keep an updated CRM (we use Hubspot) with information on every customer and lead;
- Write and update relevant Google Docs (instructions, policies, templates, etc);
- Participate in the development of the company’s business strategy;
- Tight collaboration with the company’s HR team and in-depth discussion of the candidates;
- Present relevant candidates, prepare their CVs, participate in the customer’s interviews;
- Provide a short report to CEO every week.

As a sales manager, **you will be dealing only with warm inbound leads from our website** generated by our marketing activities. SM responsibilities:
- Reply to incoming leads’ emails within 2 hours (timeframe 10:00 AM — 10:00 PM Ukrainian time);
- Conduct intro calls with prospects to build the connection, gather information about their projects and identify their pain points;
- Nurture leads by initiating communication and conducting follow-ups in order to move opportunities through the sales funnel;
- Negotiate legal contract terms.

As an account manager, **you will be supervising several small (1-4 developers per team) highly-autonomous remote teams and respective customers**. AM responsibilities:
- Provide timely, professional support to the customers via emails, calls, or other channels;
- Schedule regular meetings both with the customers and team members to get feedback;
- Send regular info letters to the customers about public holidays, team members days off/sick leaves, company news, etc;
- Prepare and send monthly invoices to the customers, control the payments;
- Follow customers’ companies and their key people on social media, write comments to their posts;
- Ensure high customer retention and satisfaction rate;
- Identify and seize account growth opportunities.

**We offer:**
- Competitive salary (fixed + 5-10%) based on the results of the interview;
- Challenging tasks and professional growth;
- 18 days of paid annual vacation and 5 days of paid sick leaves;
- Professional education, sports, and healthcare reimbursement (50% compensation);
- LLC — PE(Private Entrepreneur) contract. Legal, accounting and taxes support;
- Powerful laptop based on MacOS or Windows;
- 3 months probation period;
- Hybrid working model (mostly remote, but would be nice to have regular live meetings in the office). Also, we might consider 100% remote for the right person.