Position: Customer support manager (Gaming)
Company: HeroDOT
Experience required: no_exp
Category: Support
English level: intermediate
Published: 2022-08-01T00:00:00+03:00

Our Igaming company is searching for Customer support manager 
No phone calls at all, just live chats! 


**Requirements:**
At least 1 year in Customer Support(not only Igaming)
Strong English knowledges (at least upper Intermediate) in written
Fast learner and flexible for changes.
Highly organized and self-disciplined


**Will be a plus**
Gambling experience
Familiar with Zendesk and Atlassian products.

**Shifts 
12h shift from 8 till 20 than next night 20 till 8, then 2 days off**

We will fully teach you and show how the system works

- Answer clients' questions and help resolving the issues over live chat;
- Verify customers documents
- Be ready to accumulate feedback from the clients and share the product improvement ideas.
- Sometimes you will chat with customers who have negative experience