Position: Head of QAD (proofreader, editor)
Company: Raise.Band
Experience required: 1y
Category: Other
English level: fluent
Published: 2020-04-01T00:00:00+03:00

Set of skills we are looking for:
- Fluent English is a must (C1,C2);
- Multitasking, ability to set priorities and manage time efficiently;
- Reading comprehension and attention to every detail;
- Thinking outside the box;
- Self-discipline and patience
- At least 1 year of experience in the customer service area as a manager, team leader or head

Ability to cover at least one of those subjects (besides humanities):
- Astronomy
- Chemistry
- Earth and Space Sciences
- Microbiology
- Physics
- Computer Sciences and Information Technology
- Logic and Programming
- Systems Science
- Applied Sciences
- Experience with MS Excel, SPSS, MS Publisher is preferred.

Key Tasks:
- Organize dpt’s workflow;
- Provide feedback to improve your team’s performance level;
- Increase overall team KPI;
- Check the quality of content and language in the documents provided to our customers;
- Analyze each case comprehensively and provide a fair decision regarding the products' quality;
- Consult Customer Support Representatives on the issues with quality of the products, help with difficult cases;
- Provide suggestions and ideas for dpt’s improvement and development

Working schedule:
5 working days per week (Mon-Fri). Working hours: 9/11−17/19.

Compensation and conditions:
- Competitive salary;
- Paid vacation and sick leave;
- Medical insurance;
- Big goals, challenging tasks, trainings and feedbacks;
- Opportunities for professional growth;
- Huge amount of interesting information on different subjects to be studied in - different educational establishments all over the world;
- Friendly working environment;
- Free meals, fruits and drinks;
- Last but not least, we cooperate with charity funds and care about the environment.