Position: Vendor Support Representative
Company: MacPaw
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-11-01T00:00:00+02:00

Our Business Development Team is looking for a Vendor Support Representative to review collaboration offers, test apps, and share feedback with Business Developers.
The Business Development Service focuses on building and developing strong relations with app vendors and app developers aimed to enlarge the portfolio of apps available on Setapp.

Setapp is a subscription based service that lets the user get unlimited access to the library of applications right on their Mac. For a single  subscription fee, it gives you the opportunity to use all these quality apps you've always wanted to try out - without the need to buy and install each app individually.

This position is at the intersection of technical support and communications. It would be interesting for someone who cares about working more with technology and getting better at it. This role is for a tech-savvy, attentive, fast learner person with excellent communication skills, who strives to improve and is ready to be a customer advocate.

Do you feel like this position is what you’ve been looking for? Don't hesitate to send your CV!

Responsibilities

Coordinate Vendors' onboarding by reviewing the integration with Setapp and maintaining communication
Review applications' updates submitted to Setapp according to the check-list to ensure successful release and app's functionality
Test prospective and relevant apps that may fit Setapp and recommend to Business Developer
Handle Setapp Vendors' payouts on the monthly basis by downloading data and transferring it to the Finance team
Collect feedback from the Vendors and share it with the team

Requirements

1+ year of work experience in a support representative position
Strong communication skills and Fluent knowledge of information technology
Fluent English (technical and business)
High level of empathy for customers and a passion for customer success

As a Plus

Mac user with knowledge of the Apple ecosystem
The highest attention to details
Experience in providing support of complex tech products/solutions


What we offer:

- Unlimited work from home policy during quarantine

It’s completely up to you to decide whether you want to work remotely or in the office. However you decide to mix it up, the office is always open in a co-working mode following all health safety measures.  

- Your health always comes first

We guarantee Covid-19 insurance starting on your first working day. After you complete your trial period, we cover 100% of the medical insurance cost for you and 50% for your dependents. We also cover dental, massages, and offer a 50% refund for psychotherapy.

- Flexible working hours

You can choose working hours comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.

- Office designed for people (and pets)

Our office has it all. A spacious workplace with enough room for sitting up, laying down, and running around. A gym for recreation fitness and yoga. Cozy kitchens with breakfasts, coffee, and snacks. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).

- Space to grow both professionally and personally

Whatever your dreams and aspirations are, we got you. Generous education budget, annual development reviews, free English and public speaking classes, and regular tech talks. We also offer personal coaching with organizational coaches. 

-Teams we are proud of

We build honest, transparent, and reliable relationships within teams. Every Macpawian is able to improve processes and implement their ideas. We encourage honest and constructive feedback and provide training for Macpawians on giving and receiving feedback.

- Time-off policy that actually covers life’s needs

20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on what you are passionate about and it's not a MacPaw Core Business), personal time day-offs designed to help you take care of important matters in your personal life, parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw. 

- Cafe and fresh daily lunches

There’s plenty of yummy options for everybody. But… You *have* to try our ricotta cakes. Seriously. They’re unbelievable. 

- Join social initiatives with MacPawCares

MacPaw participates in numerous charity projects across many fields, and you are welcome to jump in and spend up to 3 working days per year making the world a better place.