Position: Customer Success Lead
Company: GoMage and Sellbery
Experience required: 3y
Category: Support
English level: fluent
Published: 2020-02-01T00:00:00+02:00

Requirements:
- At least 3 years’ experience in the customer success department
-  Experience in e-commerce
- Strong knowledge of support methodologies and planning, tools, and techniques
- Ability to build a Customer Success department from scratch. Setup processes and ensure the executions
- Experience of mentorship
- Advanced English
 
Responsibilities:
- Lead a team of Customer Support specialists
- Ensure that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer target
- Mentorship to key customer support personnel by assisting in the execution of their duties upon request, ensuring constant sharpening of their skills, and grooming them for the occupation of his position in the future
 
We offer:
- Work on an interesting world-class project;
- Corporate events;
- Ability to work remotely 7 days a month;
- Floating start of the working day;
- Annual paid vacation of 20 working days;
- English language courses (remotely);
- Competitive payment depending on skills and experience.