Position: Support Team Lead
Company: United Tech
Experience required: 3y
Category: Support
English level: upper
Published: 2022-04-01T00:00:00+03:00

**About your key responsibilities and impact:**
- Build a strong team, help us improve our approaches, and develop new work processes (KPI, OKR, QC)
- Processing of requests to support all questions
- Work with billing processes
- Develop workflows for a support team and help to improve the quality
- Search for problem areas of both support and product teams and find solutions to them
- Control of B2B segment operation
- Work in close collaboration with the product team, including the business development department
- Participation in business reviews, analysis, and providing user feedback on product improvement
- Creation of working documentation for the team and the platform users

**About you and your skills:**
- 3+ years of experience in customer support and/or project management
- Good understanding of business problems and finding ways to optimize processes
- Result-orientation with the understanding of KPI/OKRs and how they fit
- Strong leadership and management skills, systematic thinking, business orientation;
- Strong communication and writing skills
- Ability to teach and motivate the team to achieve better results
- Result-orientation with the understanding of KPI/OKRs and how they fit
- Upper-Intermediate level of English or higher
- Experience in leading and managing remote teams will be a plus
- A data-driven mentality will be a plus
**
What we offer:**
- Top rated products. Our products are reaching top positions in their categories on App Store and Google Play. 96 million people around the world use it.
- Remote or hybrid work model. It’s completely up to you to decide whether you want to work. You can mix it up, work remotely or in the office.
- Professional and personal growth. Regular performance reviews, English classes, education compensation, access to a corporate library, freedom of suggesting ideas for improvements and action, flexibility.
- Comfortable working conditions. A competitive salary with regular raises, 20 paid vacation days, along with 11 paid UA holidays, 15 days of paid sick leave, a flexible schedule, modern equipment of your choice, and up-to-date tools.
- Great benefits and relocation support. 100% coverage of the medical insurance, corporate events, stylish merch, full financial and legal support, relocation package.
- Highly skilled and friendly team. Work in a great area of a mature team and cooperation with experts in the social networking niche.

**Hiring process:**
- Intro call with a Recruiter
- Test task (optional)
- Interview with the Hiring team: introduction to the team and your potential manager to know each other more
- Offer

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