Position: Technical Support Specialist
Company: TechMagic
Experience required: 1y
Category: Support
English level: upper
Published: 2021-03-01T00:00:00+02:00

**Must have**
Previous experience as a Technical support specialist 1+ years
English writing/speaking — Upper-Intermediate and higher
Basic knowledge of test processes and methodologies
Basic knowledge of software development methodologies
Ability to read, understand and analyze requirements, report any inconsistencies in requirements
Be attentive to details
Be communicable and friendly

**As a plus**
Experience working with Jira, Confluence
Previous experience of work as QA or QA courses

**We offer**
Work from anywhere (fully remotely or in our office)
Paid vacations and sick-leaves, additional days-off, relocation bonus
Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
Education: regular tech-talks, educational courses, paid certifications, English classes
Fun: own football team, budget for team-lunches, branded gifts
One of the best IT employers in Lviv based on DOU rating

**Responsibilities**
Provide customer support (ask customers targeted questions to quickly understand the root of the problem)
For complex problems that require nuanced instruction, contact clients via phone and/or provide clear, written instructions and manuals as well as providing training if required
Perform manual testing (Web +Mobile)
Ensure all issues are properly logged
Document knowledge in the form of notes and manuals
Documenting troubleshooting and problem resolution steps

**Project description**
Our client is a startup based in Sweden.

Taggis is a world unique cloud-based authoring platform, enabling companies and eLearning providers to create interactive virtual training environments using 360-degree panoramic images and stills. It can be accessed from mobile phone, tablet and computer and does not require any prior programming skills, making it easy to use for anyone. In 2019 they are willing to implement Oculus VR functionality.

Taggis has well-known customers such as Ryanair, Tui, Sas.

**Stage**
This is a growing startup.

**Project team**
Client side: CEO, Technical Co-founder, 2 Developers (React, Ruby). Lviv team: 2 developers, 1 PM.

**Work schedule**
Full-time working day, the full remote is available.

**Interview stages**
1-st stage — test task
2-nd stage — Interview with our Delivery Manager and Recruiter
3-nd stage — interview with the Client