Position: Technical Support Engineer
Company: GeeksForLess
Experience required: 2y
Category: Sysadmin
English level: upper
Published: 2020-06-01T00:00:00+03:00

Key Responsibilities:
- Support team member, focusing on the following activities:
- Analyze, track and resolve customer’s technical issues in a professional, timely manner
- Interact with TAM and other support team members to investigate and resolve issues
- Assist field personnel (SE’s, Sales) with technical issues reported on pilots and deployments
- Help to maintain the company’s customer-facing support facilities
- Contribute to the company’s support Knowledge Base
- Remote work with customers over phone, Webex and (occasionally) on-site

Job Requirements:
- 2+ years of experience in networking or security systems
- Experience with Support of Security products
- Knowledge and hands on experience with routers and firewalls, especially Cisco, Juniper, Check Point
- Knowledge with vulnerability scanner systems
- Hands on System Administration skills and experience with Linux
- Excellent communication skills, both verbal and written, ability to work independently and with a group, as well as the ability to work in a fast-paced environment

Nice to have:
- CISSP highly desirable
- Other security/network certifications desirable (Such as GIAC, etc.)
Network and security vendor certifications desirable (Such as Cisco CCNP, Juniper etc.)
- Knowledge with Linux OS