Position: Project Support Manager/Account Manager
Company: Upplabs
Experience required: 2y
Category: Project Manager
English level: upper
Published: 2021-12-01T00:00:00+02:00

**Who is Upplabs?**
Upplabs is a company with a flat structure. This means that everyone is on the same level, even the CEO and the Developer and that you take responsibility for your own work and the part you play in the company. There are no bosses, only team players. You can talk to the CEO directly, and you can even disagree with him (sometimes!🙃). You agree on work with your team, you make autonomous decisions and you consult your colleagues for complex issues.

**What would I do at Upplabs?**
- Onboarding of new developers for the clients and ensure their successful start;
- Track on a regular basis by receiving feedback whether:
The developer is satisfied with the project, tasks, managers on the client’s side, etc.
- The client is satisfied with the developer;
- Manage legal and financial documents, pass them on to the right professionals and monitor implementation;
- Collaborate with internal team and clients to ensure predictable, consistent, and successful project delivery;
- Identify problem areas in the organization of work on the client's side, propose and implement measures to improve such organization of work;
- Maintaining good relationships with customers (Deploying and maintaining customer satisfaction level);
- Proactively identify and resolve issues;
- Seek opportunities to evolve and improve our process and strategies.

**Requirements:**
- Upper intermediate written and spoken English;
- At least 2 years of operations/client success/project management or similar experience;
- Excellent written, oral, and interpersonal communication skills;
- Highly professional with clients and teammates;
- Work well in an entrepreneurial environment and be a self-starter;
- Experience and passion for solving problems.

**You’ll get:**
Competitive salary and regular review of the salary;
Ability to work completely remotely from anywhere in the world;
State holidays;
20 paid vacation days and 10 paid sick days;
Flexible work schedule;
Accounting support and full payment of taxes by the company;
Necessary equipment for work;
Compensation of English lessons 100%;
Compensation of professionals training/development measure and education;
Bonus for education;
Corporate online library;
Payment for sports expenses;
Friendly team and enjoyable working environment;
Regular team-building events.