Position: Technical Support Engineer
Company: Qubit Labs
Experience required: 3y
Category: Support
English level: upper
Published: 2023-04-01T00:00:00+03:00

Our client’s product is a messenger marketing solution. Within the product, customers can send messenger newsletter campaigns, automate conversations, build conversation journeys, and manage incoming messages using an omnichannel ticketing solution. The product can be integrated with CRMs, e-commerce suits, and other systems to simplify customer management. Currently, the omnichannel inbox is fully developed, and the team is working on marketing solutions, the journey builder, and APIs.

Reponsibilities:

- Problem solving of various technical enquiries of our customers via our ticket system, you will act as support and implementation consultant (adaptation of database entries and processing of source code).
- Supporting our customers along the entire customer life cycle (from how-to's, to setting up customer accounts, to clarifying system requirements)
- Ensuring the correct use of our communication platform
- Promoting and ensuring customer satisfaction
- Participation in internal projects for the continuous improvement of our customer support

What you bring with you:

- Several years of relevant experience in technical customer support
- Good knowledge of HTML, CSS and databases (SQL advantageous) (not mandatory)
- Experience with various support/ticket systems (Zendesk, Intercom, etc.)
- Good knowledge of cloud-based software solutions and software/web development an advantage
- Passion for communicating and advising our customers
- High IT affinity, problem-solving skills for complex problems and analytical and solution-oriented personality
- Upper-Intermediate level of English

We offer:

— Remote-first model of work;
— Flexible schedule: 8 hours per day, usually we start working from 9 to 11 am (within European timezones);
— Registering as a private entrepreneur/ B2B contractor;
— Paid vacation (18 working days per year);
— Paid sick leaves (10 working days per year).
— Paid medical insurance after the probation period.