Position: Support agent
Company: Kvinivel Inc (ex Tesseris Pro)
Experience required: 1y
Category: Support
English level: upper
Published: 2023-08-01T00:00:00+03:00

The support agent(s) are intended to assist us in our day-to-day L2 work (e.g. monitor sensors and systems), and perform troubleshooting tasks (with the help of step-by-step instructions).
Additionally, the agent will (sometimes) be the first support contact for our Dedrone staff (Sales / Sales Engineers) in the event of an incident during weekend events.

The following times are to be covered:
    - Mondays to Friday mornings (start around 6am CET)
    - Weekends, and public holidays during the day CET

Required skills are:
    - Good knowledge of network functionality and infrastructure
    - Good knowledge of Linux Ubuntu (on CLI)
    - Basic knowledge of Windows systems
    - Experience in remote troubleshooting using different methods and tools (sh, Anydesk, ..)
    - Good knowledge of spoken and written English (B1, B2)

Optional skills:
    - Experience with support ticket systems (e.g. Zendesk)
    - Basic knowledge of AWS (Cloud) Management