Position: Virtual Administrative Specialist
Company: Helpware
Experience required: 2y
Category: Support
English level: upper
Published: 2021-12-01T00:00:00+02:00

Our team of professionals are driven by the purpose of providing best in class value adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Kyiv Team is growing and we're looking for an experienced Virtual Administrative Assistant to join Helpware.

Duties/Responsibilities: 
All duties are task-oriented and will not require phone or video conferencing 
with agents(clients) they will meet internal management with phone and video.
• Going through the list of Agents that have not claimed their Shareworks accounts and sending 
out an email providing them the information to login and set up their account.
• Offboarding of Agents within Real Systems – canceling their programs and subscriptions 
and keeping a Google Sheet log of Offboarded agents.
• Sending out documents for Brokers to sign using DotLoop or EchoSign. 
• Skyslope reviews – send re-invites, sync agent profiles to Skyslope.
• Potentially assist with low level Tier 1 tickets.
• Other administrative tasks as assigned by Agent Experience Team Manager

Required Skills/Abilities:
• Technically savvy with the ability to learn new programs quickly.
• Ability to work quickly and accurately.
• Advanced or proficient level of English (Required).
• Keen attention to detail. 
• Proactive and able to work independently.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and GSuite applications.

Experience:
• 2 plus years of Administrative Assistant experience.
• Experience with Zendesk, Skyslope, Workplace, Stripe, Chime, OpCity, DotLoop and EchoSign are a plus.
• Real Estate experience is a plus. 
• Customer Service experience is a plus

We offer:

Downtown Kyiv location in a modern office (5-minute walk from Kontraktova)
Competitive compensation linked to UAH/USD rate
Medical and Life insurance after the trial period
20 working days of paid vacation
100% paid sick leaves
English classes with the native speaker
Corporate training and parties
Family environment with an extremely friendly team and unlimited support
If you feel like we are a Company that you are looking for and would like to join our Team, please, send your CV in English

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted

If you have the qualifications needed and ready to maintain the required duties daily, please apply!