Position: Tier 3 Technical Support Engineer
Company: 1touch
Experience required: 3y
Category: Support
English level: fluent
Published: 2023-06-01T00:00:00+03:00

Responsibilities:
●	Gain expertise in the company’s various solutions to become a technical authority for the platform.
●	Quickly respond to customer’s requests via ticketing system and other sources of communication, schedule support calls.
●	Work with current product engineering, workarounds, bug fixes, patches, enhancements, updates, new functionality.
●	Ensure that new releases have been implemented correctly, conduct system tests with a customer.
●	Resolve escalated tickets.
●	Work on implementation and initial installation of the product.
●	Closely work with DevOps team and assist with open projects.
●	Participate in support projects, weekly meetings.

Requirement & skills:
●	3+ years in Support Field.
●	Advanced/Fluent English. Strong communication skills (both written and verbal).
●	Stress resistance, ability to work in a high-loaded atmosphere.
●	Attention to details and good problem-solving skills.
●	Deep understanding and experience in networking, databases, central storage systems, security and infrastructure
●	Basic understanding of Java debugging (Maven gradle)
●	Advancer Linux user (shell scripting is a must)
●	Dockers experience (docker swarm)

Nice to have:
●	Experience in working with:  JIRA, cloud VPC/Private cloud/Physical data center.
●	Certification in Microsoft/Linux or Cisco.
●	Information security background and certification.
●	1+ Year of Experience of Java.
●	Ansible will be a plus.
●	Experience with SQL.
●	Kubernetes experience.
●	Previous experience as a DevOps team member.
●	Good time-management skills.
●	Computer science or engineering background.

Benefits
●	Comfortable offices in city center.
●	Friendly and highly professional atmosphere, laptop or workstation, corporate events.
●	Benefits package including competitive salary, medical insurance, bonuses.
●	Paid 14 sick leaves, 20 vacations and national holidays.
●	Great opportunities for professional growth and advancement.
●	Reimbursement for transportation expenses for out of town employers, parking place as an option.
●	Comfortable office facilities (kitchens, coffee/tea points, cookies, fruits, etc.).