Position: Support Specialist
Company: Trackimo
Experience required: no_exp
Category: Support
English level: upper
Published: 2022-08-01T00:00:00+03:00

The Support Specialist will support several company products for external users as well as perform app and feature tests.  An Ideal candidate will be one with IT knowledge, excellent written English and knowledge of one or more of the following languages: **Spanish, German, French, Italian** (a must) 

**Responsibilities:**

- Providing technical support to end users
- User management
- Diagnose and troubleshoot common issues
- Understanding the solutions' architecture
- Running real-life simulations
- Testing new features
- Thinking outside the box
- Escalation of unresolved issues to the appropriate internal and external teams
- Writing of support articles and documentation
 
**Requirements:**

- Excellent written and verbal communication skills in English (at least Upper-Intermediate)
- Understanding of operating systems, networks and browsers
- Motivated towards constantly improving their technical skills selfe 
- Ability to learn fast and grasp technical concepts quickly.
- Knowledge of one or more of the following languages: Spanish, German, French, Italian (at least in writing) is a **must**

**Advantage:**

- Prior experience in Customer Support

**Personal Attributes:**

- Kind and patient attitude
- Desire to achieve effective and high-quality results
- Ability to work effectively in a collaborative environment
- Ability to be flexible and change activities quickly according to business needs

**The Benefits**

- Above average market salary
- Comfortable office in Creative Quarter (Gulliver, Kyiv)
- Possibility of flexible schedule and remote work 
- Accounting services
- Health insurance
- English lessons on Preply