Position: Junior Technical Support Engineer
Company: eWave Commerce
Experience required: 1y
Category: Other
English level: upper
Published: 2021-11-01T00:00:00+02:00

**Responsibilities:**

Gather, commit and persevere information or data for analysis from the client;
Coordinate with developers and project teams to ensure the timely resolution of incidents, uphold strict customer service standards and drive customer satisfaction; 
Manage customers as the main point of contact, provide customers with status reports in a thorough and timely manner;
Triage the issues and conduct incident analyses, proactively manage incidents within and exceeding SLA;
Lead P1 and P2 issues through the execution;
Record & track incident information in Jira;
Release leading under control of Senior Engineer;
Provide IT support to the business;
Create and maintain internal wiki content;
Monitor and diagnose New Relic alerts;
Prepare Quarterly Reviews;

**Qualifications:**

You have 1  year of  experience as a Technical Solutions Engineer or equivalent experience
Full working proficiency in English both written and verbal
Understanding of SLAs
Basic knowledge of MySQL/PHP/HTML
Basic understanding of DNS and SSL
Basic understanding of SEO 
Knowledge of JIRA, Confluence/KB
Knowledge of  AWS is a plus
Magento, SFCC is a plus
New Relic / Zabbix is a plus
SLI/Section.IO is a plus
University Degree or equivalent in IT

**Enjoy while working with us:**

Remote Work opportunities with an ultra-flexible working culture
Professional Mentoring Program with Semi-Annual Performance Review, 360 Feedback, and Individual Growth Roadmap
Multiple learning opportunities and Professional Certification Programs
Working as a part of a Global team in a Multicultural Environment
Unlimited Paid Annual Leave
Gifted Birthday Leave
Medical Insurance Reimbursement 
Rewarding Compensation Package