Position: Customer Support Manager (German + English)
Company: shyshenko.com
Experience required: 1y
Category: Support
English level: fluent
Published: 2021-07-01T00:00:00+03:00

**Key responsibilities:**
- Provide customer support via e-mail and online chat;
- Assist with clients' requests and resolve issues;
- Gather feedbacks and ensure customers' satisfaction.
- Conducting webinars and workshops

**What experience we are looking for:**
- More than 1 year of industry experience in support
- Written and spoken fluency in German
- Written fluency in English
- Excellent communication skills;
- Experience with support automation tools: Intercom, Kibana, Mixpanel will be a plus

**Company offers:**
- Working in an international startup with a team distributed around the globe
- Professional development opportunities (paid conferences, courses) 
- 30 days paid vacation, including public holidays on your choice
- Health insurance after trial period