Position: Integration Engineer
Company: VP Team
Experience required: 3y
Category: QA
English level: upper
Published: 2020-02-01T00:00:00+02:00

*Requirements*
Previous experience in QA/Technical support from 2 years
Strong understanding of client-server communication protocols
Strong understanding of HTTP protocol and its statuses
Knowledge of REST APIs and JSON
Upper-intermediate English (both written and verbal)
Ability to work in unusual hours (outside of office hours) as some of the accounts are located in different time zones (40 hours a week)
 
*Responsibilities*
Become the owner and represent RubyPlay in the integration process with our customers
Develop a very high understanding of our solution and APIs and how they should be implemented in the different customer’s business cases and technical models
Become the source of knowledge in the company for how is our system is integrated with different systems and have a full understanding of the entire communication flow from authenticating players, player registration, deposit/withdrawals etc
Provide our customers with ongoing technical and informative support in different channels such as skype emails etc
Track the progress of the integration and communicate any blockers 
Collect business requirements from customers to help resolve specific issues, or add needed functionality and provide feedback to our development team
Strive to solve issues by meeting the SLA and align the internal team on the required SLA for solution
Collaborate with technical writer and development team in improving and clarifying documentation and collaterals for the integration process
Responsible to document and update all information related to the customer and its integration, and the expected due dates for the different milestones of the integration
Responsible for “transferring” the customer after integration to the account manager
Help building and improving the process allowing for a smooth, simple and fast integration for our customers
Responsible to test and verify changes and the consistency of the APIs and its endpoints and “represent” the customer and its business when testing and validating any changes introduced in the APIs

*Conditions and benefits*
Challenging tasks with great opportunity to influence on our products.
Opportunity to visit paid conferences/training/workshops and etc.
Free English classes.
Medical insurance.
20 paid vacation days/7 paid sick leaves.
Friendly working environment.