Position: Customer Care Specialist (night shift only)
Company: CodeIT
Experience required: 2y
Category: Support
English level: fluent
Published: 2022-03-01T00:00:00+02:00

Requirements:
* At least 2-3 years of experience of communication with the clients profitable in IT sphere
* The ability to analyze data and create complex logic chains
* Proficiency with Microsoft Excel (creating large documents, working with rules, conditional formatting), aptitude for systems/databases/CRM’s
* Strategic and problem-solving mindset
* Experience in task trackers such as Jira, Redmine
* Excellent communication skills
* The ability to search on the Internet independently
* Advanced English

Customer Success Manager will help to customize the system in accordance with customer’s needs and guide the clients with the further implementation of specific features of the system
Will serve as the primary client contact for questions pertaining to new products, services, training, and resources, as well as customer success issues
CSM manages client relationships activity, effectively, and efficiently, support sales representatives where needed
The focus will be to ensure smooth delivery of product service and to resolve any technical, service, billing or other queries
Understand and articulately communicate client feedback on system services to help drive product enhancements