Position: Customer Support Manager
Company: TestMatick
Experience required: no_exp
Category: Support
English level: fluent
Published: 2021-01-01T00:00:00+02:00

**Key responsibilities:**

Understanding the issue reported by the customer and clarifying any open questions with the team
Researching the knowledge base for applicable solutions
Determining the information needed in order to find a resolution
Collecting information (logs, etc) and sharing it with the experts from the task force
Help in analyzing the root cause of an issue together with the experts from the task force
Help to come up with quick workarounds together with the experts from the task force
Applying corrective changes to customer PROD systems as agreed and requested

**Required skills:**

Proficiency in troubleshooting complex software systems that run in mixed environments
Executing tasks reliably and with highest precision
Expert English communication and documentation skills, both verbal as well as written
Theoretical knowledge of QA engineering

**We offer:**
Interesting and important work in a good team
Education (English, professional literature, conferences, trainings)
Comfortable office
Salary is according to the results of the interview
Full-time job
Paid vacation