Position: Business Analyst (RPA Solutions Analyst/Researcher/Designer, Business Process Automation)
Company: Rakuten
Experience required: 1y
Category: Business Analyst
English level: upper
Published: 2021-11-01T00:00:00+02:00

Summary

Responsible for the Client’s business process research, working on process changes to improve and accelerate key client deliverables. Liaise directly with client teams to streamline and automate processes. Identify and analyze opportunities, providing direction across client, operations and technology teams. Take about projects from ideation and prioritization to implementation and maintenance. Evangelize the appropriate automation solutions across the organization.

Responsibilities
- Business process research through meetings with clients, data and process flow study, finding bottle necks and generate improvement ideas
- Gain a deep understanding of a wide array of processes and deliverables for key clients across a global organization
- Analyze the viability of automation opportunities to ensure delivery of the highest ROI and present that work to team management
- Drive business-wide rollout of a recognized, integrated center of excellence across the company
- Collaboration with stakeholders and development team to identify technical and business requirements, write technical tasks, monitor and moderate their implementation
- Visualize workflows of a developed solution using usage or process and collaboration models (BPMN)
- Document all work to a high professional standard

Required Skills and Experience:
- At least 2 years’ experience in process analysis
- Experience with process analysis and improvement solution design (be ready to provide some examples)
- Experience in marketplace (banking, retail, e-commerce, ...) research and competitive analysis, passion in diving deeply into the process and willingness to make it perfect
- Proficiency with project planning, balancing time and resources to achieve goals
- Ability to demonstrate delivery of solutions to others in a diverse environment.
- Microsoft Excel — Advanced level and proven experience (including basics of VBA, Pivot tables, complex formulas and conditions, analytics tools — we may ask you to perform a small task to ensure technical expertise)
- RPA tooling experience is ­not required
- Experience with online advertising is a plus
- Bachelor’s degree or equivalent experience required

English level — B2/C1 (Advanced):