Position: Technical Support Engineer
Company: Ciklum
Experience required: 1y
Category: Support
English level: intermediate
Published: 2020-09-01T00:00:00+03:00

**Responsibilities**
-Shift work (morning-day, day-evening, evening-night),
-Gain and maintain full knowledge of the company’s’ products and flows,
-Proactively monitoring, sampling and testing events on the Production environment,
-Providing second-tier support to any issue raised and found.

**Requirements**
-English(Intermediate),
-Strong problem-solving skills,
-Advanced understanding of OS, both Windows and Linux,
-Proficient in Microsoft Office,
-Experience in a dynamic, fast-paced, hi-tech environment,
-Experience in Online streaming (CDN),
-Experience in writing batches and scripts,
-Experience in video streaming.

**Personal skills**
-Strong technical and problem-solving skills​,
-Proactive, hard worker and fast learner,
-Strong communication skills and excellent team worker,
-Service-oriented approach,
-Practical thinking,
-Methodological,
-Process monitoring and Control,
-Organization and order, tying up loose ends,
-Passion about sports will be an advantage.

**What's in it for you**
-Variety of knowledge sharing and training opportunities,
-A unique working environment where you communicate and work directly with the client,
-Competitive salary,
-Career and professional growth,
-Possibility to work in a big and successful company,
-Long-term employment with 20 working-days paid vacation and other social benefits,
-Working in a centrally located office with a warm atmosphere which creates really good working conditions.

**Facts about Ciklum Support Center**
-Ciklum experts deliver different channels of support: phone, emails, live chat. We group our support experts to process all incoming support requests effectively and on time,
-Our top-class technical assistance enables the in-house team to focus on development, bug-fixing, consulting, and other essential tasks,
-Our support system expertise includes ticketing, phone system, desktop remote control, reporting.