Position: Customer Support Representative
Company: Gepard Media OÜ
Experience required: no_exp
Category: Support
English level: fluent
Published: 2023-08-01T00:00:00+03:00

**Job Description**
- Handling incoming queries and complaints from customers via live chat and email
- Websites content translation and proofreading
- Administration of the online systems
- Systems monitoring and technical issues troubleshooting, reporting & escalations
- Strictly following routines and processes

**Requirements:**
- Verbal and written fluency in English (B2-C1 level)
- College or university education
- Excellent ability to follow routines and processes
- Readiness to work on shifts including nights

**Will be a plus:**
- Customer support or call center experience 
- LiveChat, Zendesk, Freshdesk, or similar software experience

**Company offers:**
- “No bureaucracy” start-up company environment
- Competitive salary plus performance bonus
- Flexible working hours
- Remote work
- Career development
- Multi-cultural working environment