Position: Junior Customer Experience Manager, USA company (Advanced English)
Company: Edible Arrangements
Experience required: 1y
Category: Support
English level: upper
Published: 2021-04-01T00:00:00+03:00

What you will do
•	Speaking with clients from USA and building the relationship.
•	Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
•	CRM data management, enrichment of information about the customers, making order in CRM and sourcing of additional client’s data.
•	Client base analysis, segmentation and searching for upselling opportunities.
•	Oversee the hiring, orienting, and training of an organization’s customer experience team.
•	Define and implement standards/procedures for ensuring optimal customer experience.
•	Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service.

What qualifications you need
•	Excellent communication skills.
•	Experience in management of team (at least 3 employees).
•	Good verbal and written English are required (Advanced).
•	Experience in working with data bases is a plus.
•	BI, HubSpot experience is a plus.

Work conditions
What will we take care of

1) Your professional and personal development:
- Multinational and intercultural experience;
- Corporate library;
- A world-class team to work with;
- Growth opportunities;
- Cutting-edge frameworks and technologies

2) Well-being
- Competitive salary
- Health insurance after the probation period
- Common team activities
- Bonuses accordingly to the policy
- Work-life balance

3) Working environment
- Cozy office in the heart of Kyiv, close to all 3 underground lines (Maydan -
- Nezalezhnosti is 150 meters away)
- Start-up spirit (the team is being built from scratch);
- Remote work when needed
- Adequate teammates
This position is full time: M-F 3:00 to 12:00 PM Kyiv (we work with USA clients).