Position: Support Manager
Company: SMASDOCs
Experience required: 1y
Category: Support
English level: upper
Published: 2020-09-01T00:00:00+03:00

HARD SKILLS:
- Solid grasp of writing techniques (email, content, creative writing).
- Written and spoken fluent English and German.
SOFT SKILLS:
- Exceptional communication skills to be able to face customer needs and requests on a daily basis.
- Ability to work in a fast paced environment and multitask.
- Keen eye for detail. 
- Overwhelming passion and enthusiasm for an exceptional product.
WILL BE A PLUS:
- Hands-on experience in the customer facing projects/activities.
- Knowledge of other foreign languages (French, Spanish, Dutch).
- Ability to explain complex stuff with simple words.
RESPONSIBILITIES:
- Documenting product updates in the product documentation (Manuals, 
FAQs, List of services, etc.).
- Creating engaging feature announcement texts (Release Notes for web and mobile applications).
- Supporting clients in their support requests and ideas for product improvement.
- Localizing the product for international markets (EN, DE, FR, ES, NL, RU).
- Helping out with the translations from English to German and vice versa.
- Research of competitive tools on the global market and other business-analysis related tasks.
ABOUT US: 
We are a young and highly-innovative software company based in Munich. We created the web app https://smashdocs.net/ to simplify and speed up document collaboration, especially compared to tools like GoogleDocs or Microsoft Word. Say goodbye to annoying chaos in reviewing changes, different document versions and time-consuming proofreading. In order to further drive our vision of revolutionizing word processing, we are currently looking to add new members to our development team, who are enthusiastic about our vision and product and enjoy working together in a dynamic software start-up.