Position: Tier 1 Technical Support Engineer
Company: GeeksForLess
Experience required: 2y
Category: Support
English level: upper
Published: 2023-07-01T00:00:00+03:00

Looking for a Tier 1 Technical Support Engineer to work on a stable project (support the autonomous breach protection platform, which eliminates the need for complex multi-product stacks, making robust breach protection within reach for any organization)
Remote, full-time, long-term
Working Schedule: 9am - 6pm Mon-Fri

Requirements:
• Experience in technical support 2+ years
• Basic understanding of the Windows environment
• AD, LDAP
• Most popular Linux commands/utilities
• Virtualization
• Networking
• Firewalls
• NOC duties and goals
• Knowledge about most common Cyber Security attacks
• English: Upper-Intermediate 

Main Responsibilities:
• Installation, configuration and finetune products remotely and on-site.
• Working with customers to ensure full deployment and support.
• Create supporting documentation for customers
• Provide formal remote and onsite training with on-the-job training to customers
• Provide Tier1-2 support — include deep investigation, and provide a workaround to various problems while meeting SLAs.
• Working closely with the SoC, Research and Development teams to ensure quick resolution
• Understand customer needs and help to shape products.