Position: Software Support Engineer
Company: Star
Experience required: 2y
Category: Support
English level: intermediate
Published: 2021-02-01T00:00:00+02:00

As a Software Support Engineer, you will be an integral part of our customer and engineering relations and success. You will work on troubleshooting our platform for our clients, working in multiple technical environments, triaging issues, and tracking - e.g.: New Relic Notifications, understanding of alerting through Pager Duty, ability to spot issues in Slack and alert corresponding teams with accurate and informative information, write detailed reports of unique issues with clear steps to reproduce these issues, exposure to database structures and writing effective queries, and working on setting forward and enforcing company-wide standards. In this role, you will receive continuous opportunity to learn new technology and grow as an engineer.
 
Qualifications & experience:
- 2+ years of related technical work experience (ex: development, support, etc.)
- Exposure to JavaScript (Node.js), PostgreSQL, DynamoDB, or other programming languages
- Experience with software support and troubleshooting, and corresponding ticketing systems (ex: JIRA, Confluence, Atlassian's Products)
- Experience with sending api requests in Postman and working in UNIX/Linux environments
- Rich technical problem-solving ability with experiencing monitoring production environments

What will make you stand out:
- Troubleshooting is your passion
- You are fascinated by technical challenges and think outside the box
- You enjoy being creative and you are high-energy with a passion for winning
- Strong communication and presentation skills
- Self-motivated with a strong work ethic
- Hands-on team player and proactive person of action
- Passion for exchanging knowledge with other colleagues and suggesting product improvements

RESPONSIBILITIES
- Test reporting
- Estimating test efforts and risks
- Troubleshooting and support activities
- Making product demos for the customer/team


Star offers a competitive and rewarding salary and benefits package as well as an intellectually and creatively stimulating work environment.