Position: Customer Support Specialist
Company: PDFfiller
Experience required: 1y
Category: Support
English level: upper
Published: 2020-10-01T00:00:00+03:00

**Requirements:**
— Experience 1+ year on a Support Specialist position in IT company;
— Customer service skills and passion for helping others;
— Fluent English, excellent grammar and writing skills;
— Excellent communications skills;
— Technical background is a plus;
— Flexibility in work hours to accomodate US market.

**What you get working with us:**
— Competitive salary, that depends on experience and skills;
— Company stock options;
— Noninterest earning loan;
— Paid lunch;
— Paid yoga classes;
— Paid vacations;
— Work-off on Ukrainian official holidays;
— Stable and reliable job;
— Opportunity for training and professional growth within the company;
— Convenient office location in the center;
— Ability to work in a creative and professional team.

**Responsibilities:**
— Resolving all types of support issues received via ticketing system, chat or phone;
— Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
— Supports customers by providing helpful information, answering questions, and responding to complaints;
— Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
— Manage large amounts of incoming inquiries;
— Identify and assess customers’ needs to achieve satisfaction;
— Build sustainable relationships of trust through open and interactive communication;
— Meet personal/team targets;
— Follow communication procedures, guidelines and policies;
— Go the extra mile to engage customers.