Position: Middle Technical Support with DevOps Skillset
Company: GlobalLogic
Experience required: 2y
Category: Support
English level: intermediate
Published: 2023-02-01T00:00:00+02:00

**Job Description**
Production support experience for 2+ years.
Understanding of the DevOps principles and approaches. DevOps support experience 1+ year.
Linux Advanced level (Centos, Ubuntu).
Understanding of the basic principles of containerizing applications using Docker.
Understand the Kubernetes orchestration system at an advanced level to accompany the system and make changes as needed

**Good to have:**
Build Automations and modules for CI/CD pipelines.
Programming skills in developing automation modules on Python/Bash.
Understand virtualization system - Vmware vSphere.
Experience with the configuration management tool like Ansible.
Monitoring systems like (Prometheus+Grafana) and analyze logs system ELK (ElasticSearch + Logstash + Kibana).
Basic understand RabbitMQ, Redis and Kafka features and how services can communicate each other.

**Soft skills:**
Desire to communicate.
Be an active participant in the discussions with the customer.
Quick problem analysis skills.
Ability to create technical documentation based on the results of solving problems.
Be responsible and always in touch 24/7 (for critical production issues if any) and always be ready to help or escalate the problem to other teams.

**Job Responsibilities**
Working in shifts with the team starting from 16:00 till 01:00.
On-call support 10 days in a month.
Troubleshoot production issues and coordinate with the development team to streamline code deployment.
Collaboration with team members to improve the company's engineering tools, systems, and procedures
Application of the broad knowledge of process/service capabilities and environment to identify new risk areas, new process updates, integration with (Automation and Cloud Infrastructure), and service opportunities.

**Department/Project Description**
Client’s talented and diverse workforce develops disruptive robotic solutions for warehouse automation and supply chain transformation, drives results and focuses on customer satisfaction.

Our modular and scalable solutions utilize existing space and high-speed robotics combined with proprietary software and technology. Since forming in 2007, client's team has grown to over 350 employees nationally and supports an impressive, high-profile customer base.

We seek candidates who are passionate about our solution and approach problem solving with a creative mind and a commitment to excellence. If you seek a challenge and want to impact the way the world distributes product from manufacturers to store shelves, we invite you to join our team.