Position: Customer Service Representatives with fluent Polish and English languages
Company: Dipocket Limited
Experience required: no_exp
Category: Support
English level: fluent
Published: 2021-11-01T00:00:00+02:00

**Main goal of the position: provide 1st line support to customers on registering in the apps and using payment solutions**

**What we are offering**
- Work in a growing fintech company over unique projects
- Competitive compensation
- Friendly work atmosphere in a supportive team
- Training and development tailored to help you to achieve your upmost potential
- Opportunities for career and professional growth
- Annual performance & salary reviews
- Additional health insurance
- Personal accountant to help you with your taxes

**Your responsibilities will include**
- Ensuring excellent service standards and customer experience
- On-boarding of customers based on the Company's due diligence requirements (verification of personal data and documents)
- Handling and resolving mobile applications and product usage queries (payment cards, money transfers)
- Dealing directly with Customers by telephone and email
- Escalating requests and unresolved issues to the appropriate team members
- Keeping records of any interaction with Customers
- Following communication procedures and policies

**Your profile**
- Friendly, positive and organized person excited to help Customers
- Polish and English language skills (upper intermediate level and higher)
- Strong verbal communication skills along with active listening
- Basic MS Office software skills
- Experience within a call center or customer support is an advantage but not necessary
- Flexible in terms of working hours (3 shifts, 24/7, maximum of 40 hours per week, ability to work at night shifts)
- Minimum secondary education degree

If this sounds like the role for you, we look forward to hearing from you.