Position: Customer Support Agent
Company: Onseo
Experience required: 1y
Category: Support
English level: upper
Published: 2021-11-01T00:00:00+02:00

BetBull, founded in 2015, is a betting brand that searches for ways to implement brave innovations within the industry and grow to world-known fame. In order to do that, we focus on putting our customer first, ensuring their happiness and entertainment.

Our CS department consists of 24 well-trained agents who are working together as a joint collective of individuals, who understand the importance of team play and where everyone are encouraged to add something new to our work process.

Tasks:

Processing B2C communications with BetBull users who may inquire about betting or verification rules, dispute their bets or ask for any form of help.
Making B2B requests to our partners
Following guidelines issued by our Line Manager
Report any issues with the product or service via the according to corporate channels/people

Required knowledge and skills:

At least 0,5 year of experience in international Support / Customer Services
Familiarity with call center operations, processes and quality control
Fast typewriting
Excellent written and verbal communication skills
Fluent in English, advanced level
Clear thinking and problem-solving
Willingness to work night shifts as we provide 24/7 coverage
These skills will come in handy:
Betting background
Additional languages
Affiliation with sports culture (football preferably)
Genuine interest in games and understanding game theory

What do we offer:

A really good team and a democratic manager, all of the team members are staying with the company long term and sincerely enjoy the journey
Regular reviews of efficiency and review of wages
Paid sick leave
There will be the opportunity to join the team full-time

We are waiting for you in our team!