Position: Partner Success Manager
Company: Helpware
Experience required: 1y
Category: Marketing
English level: upper
Published: 2021-12-01T00:00:00+02:00

Helpware is a technology-driven American company with offices in the USA, Ukraine, Germany, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Kyiv Team is growing and we're looking for a Partner Success Manager to join Helpware. We need a specialist who will be responsible for onboarding new SMB customers by engaging customers during the launch, driving ongoing adoption through support when needed, and managing renewals and overall account growth.

**Responsibilities:  **

Support our SMB customers by understanding their business needs and helping them succeed
Enable successful roll-out of a project to customer employees, including sharing relevant creative assets
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement at
Identify opportunities for customers to act as project's advocates (e.g. testimonials, case studies)
Collaborate closely with Sales, Customer Experience, and Product teams to support SMB customers, renewals, and expansion opportunities
Marshall resources across the org as needed to support customers’ needs
Represent the voice of the customer to inform our sales process and product roadmap

**What will make you successful at the position:**

1+ years in a customer-facing position, working with a high volume of SMB clients in a fast-paced environment; ideally in SaaS
Experience working with customers to discuss renewal, engagement, and adoption numbers preferred
Exceptional communication skills, highly organized, collaborative, and detail-oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals 
Results-driven mentality, with a bias for speed and action
Strong analytical skills, with the ability to translate data into insights; Experience with Excel preferred
Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
Fast learner, curious nature, and looking for personal and career development opportunities within a sales department.

**We offer:**

Downtown Kyiv location in a modern office (5-minute walk from Kontraktova);
Competitive compensation linked to UAH/USD rate;
Medical and Life insurance after the trial period;
20 working days of paid vacation;
100% paid sick leaves;
English classes with the native speaker;
Business hours: 10 am-7 pm, 11 am-8 pm Kyiv Time; 
Corporate training and parties;
Family environment with an extremely friendly team and unlimited support;
If you feel like we are a Company that you are looking for and would like to join our team, please, send your CV in English.