Position: Customer experience associate (Сustomer care)
Company: DiJust
Experience required: 1y
Category: Support
English level: intermediate
Published: 2022-02-01T00:00:00+02:00

Responsibilities:

•Support our players throughout their journey, i.e. from onboarding (helping to create a free account) to paying clients, and providing excellent, full-resolution customer service through demonstrating product knowledge going forward;
•Effectively communicate with our players across several channels – phone, email, chat, and social media;
•Compile player feedback to support improvements to the platform;
•Contribute to user acquisition efforts by engaging with potential players coming from new traffic sources & ads launches.

What we seek:

•Advanced English (mainly written);
•Previous experience in a customer service or customer-facing role;
•Experience in sales, specifically as it relates to establishing relationships and building trust with prospective clients would be a PLUS;
•Have a passion for improving the player experience and solving problems;
•Willingness to work varying hours, including night shifts;
•Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.


What we offer:

•Work on successful gaming products;
•Highly competitive industry which leads to rapid professional growth;
•Lack of bureaucracy, efficient workflow organization, and quick decision making;
•Internal and external education;
•Participation in thematic seminars and conferences;
•Convenient office location in the city center;
•Medical insurance.