Position: Support / Sales Agent in Sofia job description
Company: Sunsoft
Experience required: 2y
Category: Support
English level: upper
Published: 2022-10-01T00:00:00+03:00

Since we need to ensure continuous service for clients without delays due to long hold times, we are building a backup Customer Service team in addition to our existing Customer Service team to cover periods of unexpectedly large call volumes. The role entails customer service duties (online chat, letters and incoming calls) during high load periods, however, since the main customer service team is currently covering all incoming client contacts during normal load periods, we expect that there will be a lot of downtime for our backup Customer Service team in Sofia. To ensure efficient use of resources, the role will therefore consist mostly of soft sales duties, including calls to existing clients and/or potential clients with offers of new products, promotions, and services the company may offer.  

**Requirements:**
- English - upper intermediate or higher is a must;
- Politeness and attention to client’s needs;
- Strong typing skills;
- Good communication skills;
- Analytical skills.
Strong advantage if:
- Experience in Forex / Fintech Customer Support or Sales;
- Command of any Asian language.

**Duties:**
- Being online all the time during work hours
- Solving incoming tickets via email, online chat and phone
- Consulting clients about the products and services
- Calls to clients with new offers and promotions
- Communication with Head Office team and Asian teams

**Conditions:**
- 40 hours per week with floating schedule, night hours may be required;
- Fixed salary for support duties plus bonuses for successful completion of sales offers;
- Freelance for now with official employment soon.