Position: Developer Support Manager
Company: Subsocial Network
Experience required: 2y
Category: Support
English level: upper
Published: 2022-03-01T00:00:00+02:00

**Education, Experience & Qualifications:**
— Understanding of the blockchain space across multiple ecosystems, including Ethereum, Polkadot, NEAR, Solana ect.
— Ability to explain technical issues to technical and non-technical community members.
— Some proficiency with TypeScript / JavaScript.
— Proficient in English, with excellent written communications skills.  Verbal skills will be a plus.

**Will be a plus:**
— Degree or Diploma in technology or computer science related field.
— Active involvement as a validator, programmer, trader, writer in the crypto/decentralized technology space, and open source, privacy-minded communities.

**Key Duties & Responsibilities:**
— Assist outside developers with building on SubSocial’s platform by creating documentation for them and answering questions.
— Communicate with community members in Telegram and Discord, consult on any technical topic, general, tech, business related questions.
— Be able to articulate all the benefits of SubSocial to new and existing users.
— Analysis of the problems that users have, interaction with the technical team.
— Promote a culture of user empathy and understanding within the product.
— Produce and maintain process documentation to help the team improve efficiency.

**What you’ll get in return:**
— A chance to take a fundamental role in development of the original, innovative, and well-funded project.
— A fast-paced tech startup working environment.
— Flexible and fully remote schedule.
— Competitive salary in stablecoins (USDT or USDC).
— Involvement into internal events and team buildings.
— 20 paid days-off.
— Individual professional development process.
— Friendly and open-armed culture.
— Diverse team from around the globe.