Position: Technical Support Engineer
Company: N-iX
Experience required: 3y
Category: Support
English level: upper
Published: 2022-07-01T00:00:00+03:00

**Our client** is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis, and Application Portfolio Management headquartered in London. Orbus has customers spanning the Americas, EMEA, Australasia, and Asia-Pacific regions as well as all verticals sectors, both government, and commercial.  Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis, and decision making.

**Requirements:**

• Windows Server
• SQL Server administration and troubleshooting (Database Engine, Reporting Services, Integration Services)
• IIS administration and troubleshooting
• MS Office and Visio General software installation, configuration and troubleshooting.
• Experience of Active Directory, DNS and Windows networks
• Windows Server 2012, 2016 experience
• Solid communication in English 
• MS Office and Visio experience
• Application Support Experience is not necessary but nice to have   
• Willing to work Mon-Fri from 13:00 – 21:30 (Ukraine time) 

**Responsibilities:**

• Providing technical support for our consultancy and sales teams' evening shift 
• Managing incident lifecycle in Zendesk 
• Engaging with other teams within geographically dispersed organizations in order to provide the best possible product support
• Carrying out iServer upgrades and installations technical skills

**We offer:**

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Flexible and personalized career growth
• Professional development tools (mentorship program, tech talks and training, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Paid vacation days, sick leaves, and days off
• Healthcare & Sport program
• Medical insurance
• Memorable anniversary presents
• Corporate events and team buildings