Position: Middle Customer Support Engineer (L2)
Company: ELEKS
Experience required: 2y
Category: DevOps
English level: intermediate
Published: 2021-05-01T00:00:00+03:00

**ABOUT PROJECT**
Application is Training and Competence management software for the oil and gas industry. The support engineer is working directly with the customer. The role of Support engineer is to set up and support hosting for all the clients to whom provides its services. Another part of the work is to maintain the local network.

**REQUIREMENTS**
3+ years of relevant experience
Azure
Scripting languages: PowerShell
Network management: TCP/IP, Routing, Firewall, VPN, DNS, DHCP, SMTP, SSH, SFTP
Corporate Collaboration: MS Active Directory, MS Office 365
At least Upper-Intermediate English Level
Understanding computing concepts, hardware and terminology
Active Directory or other LDAP
Remote hardware monitoring

**RESPONSIBILITIES**
Dealing with registered and escalated tickets
Gather all required information from a customer to start issue investigation
Investigate and solve customer issues
Work with infrastructure and development teams to diagnose platform issues and carry out maintenance
Promptly resolve customer service issues to the satisfaction of all.
Monitor various IT systems
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

**WHAT WILL YOU GET WITH ELEKS**
Above average compensation and competitive Social package
Close cooperation with a customer
Challenging tasks
Competence development
Ability to influence project technologies
Projects from scratch
Team of professionals
Dynamic environment with low level of bureaucracy
Medical insurance

**ABOUT ELEKS**
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 1,600+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.