Position: TAG Automation Program Facilitator
Company: GlobalLogic
Experience required: 3y
Category: Support
English level: fluent
Published: 2022-10-01T00:00:00+03:00

The Global TAG Automation team is responsible for constant process improvement, change management, and TAG function efficiency improvement via automation.

**Requirements:**
- 3-5 years of relevant experience;
- Excellent verbal and written communication skills in English and ability to interact professionally with a diverse groups including executives, managers, and technical staff;
- Experience in user training;
- Effective presenting abilities;
- Ability to convert data into comprehensive presentations;
- Understanding of Recruitment process Automation is a big plus;
- Working knowledge of change management principles;
- High self-responsibility level;
- Collaborative team-player with the ability to partner cross-regionally;
- Experience in technology companies with a service component;

**Responsibilities:**
- Become an Expert in GL Talent Acquisition automation tools;
- Ensure user success through process creation/refinement, effective product adoption, product quality remediation, development and management of get-well plans, executive communications;
- Proactively engage with users utilizing data insights to monitor adoption, guiding them to recognize the greater value of tools;
- Ensure adoption Popularize TAG tools and platforms Globally;
- Implement change-management principles to ensure high-quality tool adoption;
- Proactively seek ways to grow user engagement across platforms;
- Conduct training for users;
- Create training materials, incl. videos, and presentations for users;
- Develop and execute adoption plan;
- Run reporting on usage of tools;
- Increase the level of usage of tools Globally;
- Collect feedback on potential improvements and cooperate with development teams for implementation;

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