Position: Middle/Senior Customer Support L3
Company: ELEKS
Experience required: 5y
Category: Support
English level: upper
Published: 2022-11-01T00:00:00+02:00

ELEKS Customer Support Office is looking for Integration Engineer (Customer Support L3).

**ABOUT CLIENT**
Our customer is a technology software and consulting company. Customer services are used by some of the largest insurance companies worldwide, which benefit from the market disruption ground-breaking capabilities it gives them. Customer headquarters is in the City of London, with offices in Paris, Brussels, and the USA. The project is a technology platform that helps non-life and life insurers across their modelling platforms, including capital, pricing, reserving, life cashflow modelling, economic evaluation, risk and data cleaning.

**REQUIREMENTS**
- 5+ years of experience in Integration
- Development experience in a CI/CD workflow
- Experience with Git
- Experience with one of: Python, C# (reading/writing code)
- Knowledge of SQL
- Experience with Azure (or other clouds)
- Experience with support of already existing software systems
- Experience in communications with customer or support work
- Upper-Intermediate English (written and spoken)

**PERSONAL CHARACTERISTICS**
- Attention to client
- Sense of responsibility
- Problem-solving skills
- Working in a team
- Attention to details
- Analytical mindset

**RESPONSIBILITIES**
- Data integration: apply learned practices in integration involving separate data sources, both third-party and proprietary, to create an integration ruleset and achieve the end goal according to a specification
- Provide analysis of client needs and implementation recommendations
- Create business requirements to design new business processes and integrations to deliver the solution
- Based on their experience, make a risk assessment for various integration options for the limited range of situations
- Approve technical requirements for integration with stakeholders. 
- Analyze variants of integration requirements implementation; evaluate their time consumption and workload and choose the best option
- Conduct data management and data mapping workshops related to the proposed solution
- Ensure that changes to the integrations do not conflict with the technical and business requirements of the client’s existing data flow, systems, and environments
- Implement manual and automated integration and end-to-end functional testing
- Conduct a demo of a draft and final solution to a customer. Ensure acceptance of the work by the customer
- Conduct knowledge sharing for junior staff
- Create and update documentation and instructions on implemented integrations