Position: Customer Support Manager
Company: eKreative
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-07-01T00:00:00+03:00

**Requirements:**
- Strong client-facing and communication skills
- Proficiency in English, Russian and Ukrainian (both spoken and written)
- Excellent computer skills, including strong knowledge of Google services - Google drive, Docs, Sheets, Calendar, etc.
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Effective verbal and written communication skills
- Ability to think strategically 
- Desire to grow professionally
- Ability to work in night shifts (will be discussed during the interview)
 
**Will be a plus:**
- Experience in providing customer service support

**Responsibilities:**
- Improve customer service experience
- Talk to clients over the phone
- Reply to customer requests via e-mail, chat, reply to tickets
- Take ownership of customers issues and follow problems through to resolution
- Maintain an orderly workflow according to priorities
 
**We offer:**
- Competitive reward for the provided services
- Signing an agreement for the provision of services
- Assistance in paying taxes and in handling paperwork
- Good compensation package
- Regular team-building events and corporate parties
- A huge number of other bonuses:)  

If you think you are the one whom we are looking for, do not hesitate to send your CV. We will contact you as soon as possible.