Position: NOC agent
Company: GeeksForLess Inc.
Experience required: 1y
Category: Support
English level: upper
Published: 2023-01-01T00:00:00+02:00

GFL is looking for a NOC agent to work on an ongoing project.
Working schedule:  Mon-Fr 15:00 - 23:30, Remote, Full-time,
Location: only Mykolaiv, Ukraine

**Project:** Delivering NOC service for one of the biggest company clients, which provides hosting services for their end-users. Monitor system alerts related to platform functionality, be in charge of abuse part of the system and own escalation path to different teams and day-to-day routine for the team

**Duties:**

Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Incident creation and investigation
Working in Jira and Confluence software to log work progress and knowledge
Network monitoring in Nagios, Solarwinds, AppNeta software, and basic troubleshooting
Understanding of networking: routes, hop, packet, datacenter, RDP, windows terminal
Troubleshooting emailing issues
Finding and preventing SPAM and Security Threads
Escalation management
Mailboxes monitoring and response in time to the customers
IP addresses check for any blocks
Generalize existing documentation

**Mandatory Requirements:**

Experience working with operating systems Windows, Linux
Basic technical understanding of the hosting platform
Mail services (MX records, Relay, IMAP, POP)
DNS functionality
Understanding of networking concepts and protocols
High problem-solving and analytical skills
Experience working with Jira, Nagios, and AppDynamics will be a plus

English level: Intermediate+ (Spoken is a must)/Upper-intermediate and higher