Position: Technical Account Manager
Company: 3Shape
Experience required: 3y
Category: Support
English level: upper
Published: 2021-11-01T00:00:00+02:00

3Shape is a Danish hi-tech company that creates 3D scanning and software solutions for healthcare industry, such as hearing and dental aid production, where we have a global leading position for more than 20 years.
3Shape is headquartered in Copenhagen, with development teams in Denmark and Ukraine and with a production site in Poland. We are global company with representation offices in Europe, Asia and the Americas. Founded in a year 2000, today, 3Shape serves customers in over 100 countries.

We are looking for an experienced Technical Account Manager to work in our Kyiv office.

You will service the Dental Support Organizations (DSOs), Universities and Government market segments located in the EMEA region. We have a huge focus on customer satisfaction and your role will play a key part in our ambitions to consistently raise the satisfaction level in the customer journey.
You will ensure that the solution meets expectations upon launch, and that the customer understands how to use it, and how they will benefit from it. In the post implementation phase, you will provide technical assistance to troubleshoot and resolve integration errors. You will also participate in pre-sales situations to share your technical expertise (i.e. system features, API functionality, data file requirements, data migration, etc.) and acting as liaison with the internal team during the integration up to the roll-out or system launch.

The role is reporting to the TAM Team Manager and will also have a close collaboration with the Director of Strategic Accounts EMEA. You will be part of team of Key Account, Customer Success- and other Technical Account Managers. You will interact with internal teams like Product Management and R&D to prioritize development needs to architecture, design, build, and implementation of new features which will help drive DSO/university sales. You will collaborate with 3Shape country managers and sales professionals on an everyday basis. 

We are looking for a profile that brings:
•	+3 years of experience in an IT role
•	Solid knowledge of networking, IT infrastructure, client-server setup, cloud services
•	Experience with VMware or Citrix
•	Technical writing skills
•	Good project management skills
•	Understanding of product management
•	Experience from a customer facing role and handling different stakeholders
•	Basic programming skills for writing PowerShell or command prompt scripts
•	Excellent written/verbal English language skills
Besides, we believe the following skills will contribute to your success in the role:
•	Creative thinking
•	Solution-oriented with a high sense of quality, attention to detail, accuracy, and efficiency
•	Excellent interpersonal skills with strong sense of customer service
•	Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds
•	Feel motivated by new learning, is curious and playful - we are not looking for crazy, but a touch of wacky goes a long way while we do serious business
You will develop your technical skills and knowledge and be among competent colleagues to spar with. Your continued development is key to 3Shape’s success and ensured by regular feedback and development dialogues.

We offer:
•	Participation in producing market-leading technology products for customers around the world 
•	Work in a unique professional, friendly and supportive environment
•	Constant professional growth and development
•	Occasional business trips to Western Europe 
•	Competitive salary level 
•	Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
•	39 working hours per week within flexible time-frame from 8:00 till 20:00 
•	Possibility of partially remote work
•	A parking lot with free spaces for employees
•	A healthy work-life balance 
•	Annual paid vacation (24 working days)
•	Paid sick leaves and a child sick leaves
•	Maternity and paternity leaves
•	Medical insurance (incl. massage in the office).
•	Compensation of lunches
•	Regular company events
•	Opportunity to become a part of the success that 3Shape has created over the past 20 years  

We will be glad to welcome you in our team!