Position: Support Team Lead
Company: GotYourBack Suppport
Experience required: 1y
Category: Support
English level: upper
Published: 2023-02-01T00:00:00+02:00

We are **GotYourBack Support** - a Ukrainian outsourced team, helping product companies to build trust and open relationships with their customers. We also have our own product to be proud of — we provide excellent technical remote assistance support to clients all over the world.

We are looking for a **RA Support Team Lead** to lead, manage and develop our RA Support team, provide the highest possible service standards and to implement the company's strategy in department’s work.

**Duties and Responsibilities**
- Manage support team and all its activities
- Cooperate with other teams and departments in order to ensure timely tasks execution
- Develop, optimize and maintain internal processes to improve team’s efficiency
- Own all plans and strategies for developing business and achieving the company’s goals
- Build processes and support funnels to improve KPIs or create new funnels
- People, time, schedule management
- Reaching RA Support goals
- Daily statistics and reporting
- Call/chat/session analyzing and feedback providing
- Taking an obligatory RA Support evening shift once per month

**Qualifications and Education Requirements**
At least 1 year of work experience in the customer service sphere. 
Upper Intermediate English level

**Skills and Competencies**
These are expected to be demonstrated at high level:
- Goal Achievement
- Commitment to reach the company’s aims
- Proactiveness
- Leadership
- Communication
- Creativity
- Teamwork
- Stress resistance
- Willingness to improve
- Readiness to make unpopular decisions

Would be a plus:
1+ year of management experience
English - B2+