Position: Customer Support Specialist
Company: Midealab
Experience required: 1y
Category: Support
English level: fluent
Published: 2020-01-01T00:00:00+02:00

The company headquartered in Helsinki with offices in New York, San Francisco, Seattle, Toronto and Cincinnati is now looking to establish a team in Lviv.

Joining Verto Analytics provides an opportunity to work with cutting edge technology in a company providing services to clients like Facebook, Microsoft, Netflix, Spotify and Google!

What we have to offer:

- Become part of a dynamic and international team
- Competitive salary
- 3 - steps hiring process
- Work from our cosy studio located in Lviv downtown
- Weekly massage service in office

Flexible working hours, partially remote work option
- 20+ paid days of vacation
- Paid sick leaves
- Ability to grow and develop in the field of Customer Support
- Be part of a great community of like-minded professionals and develop yourself in the best possible environment

We’d like to have a chat if you have:

- Advanced English level (especially written) is a must
- Familiarity with IT industry
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- The Spanish language is a plus
- Experience as a Customer Support Specialist or similar CS role is a plus
- Experience in using help desk software and remote support tools is a plus

Scope of responsibilities:

Verto operates a sizable community of panelists (20 000+), who participate in our market research and use our research apps on their devices. The Verto Panel team is responsible for recruitment, onboarding and retention of panelists, of which a key component is the support we provide our panelists. In this role, you’ll act as a Support Specialist for the diverse community of panelists and app users mainly in the US, but also other markets in future. You will be answering mainly in writing and working closely with a Helsinki based Support Team.