Position: Customer Care Expert
Company: A-HR
Experience required: 1y
Category: Support
English level: intermediate
Published: 2021-10-01T00:00:00+03:00

Are you ready to work in a fast-paced atmosphere where great relationships and a healthy dose of fun are part of our daily lives, and everyone has the chance to express their creativity and always keep learning?

You are:
- Proficient in written and spoken English.
- Experienced (at least 1 year) in user-facing communication within any industry.
- Eager to explore new technology.
- Someone who learns new concepts quickly and solves problems thoughtfully and effectively.
- A strong critical thinker who knows how to identify challenges and find solutions.
- Experienced in what it takes to build long-term relationships with customers while proactively consulting and guiding them through their journey.
- A person who wants to help users create their dreams online, influence the way they perceive products and embrace the challenges of global communication while working as part of a team.
- Comfortable working in a fast-paced and deadline-driven environment.
- Skilled in taking ownership of every project you’re a part of.
- Someone who loves to take initiative.

Role details:
Working schedule 5/2 — 14:00 - 23:00

As a Customer Care Expert, you will:
- Communicate to users through various support channels. While main channel posts (tickets) please don't shy away from jumping in on a call or opening up a chat if that’s what users need.
- Build strong relationships with users, uncover their needs, identify the user type and help guide them through their user journey, providing advice regarding their sites and businesses.
- Troubleshoot issues and provide users with solutions.
- Analyze user behaviour, content suitability & develop and maintain positive customer relationships and satisfaction. 
- Go above and beyond to “wow” customers.
- Influence the way of support users and improve flows to make sure their experience is the best possible. 
- Deliver user voice to other departments (product teams, BA, R&D) and liaise with them about users’ needs.