Position: L2 Technical Support Specialist
Company: PayDo
Experience required: 1y
Category: Support
English level: intermediate
Published: 2022-04-01T00:00:00+03:00

What’s the deal:

Working with ticketing system, email, skype and other communication channels (Mo-Fr, 09:00 - 18:00 shift)
API и CMS-plugins integration (rare), bottleneck/bugs checking and analyzing
DataBase (unloads, search, select)
Payments method testing
Work with Graylog
Be a part of new processes integration
Work with SQL query, creating and analyzing reports
Installation, integration, configuration, monitoring, backup, service creation and day-to-day customer support
Respond to escalated technical issues and preliminary investigation to customer issues and service requests, primarily by email


What we expect from you:

Zendesk (or other ticket system) / CRM knowledge
REST API consulting and testing

Good knowlage of SQL\mySQL
DataBase: MySQL and PostgreSQL (select, data grouping, aggregation)
Metabase и postman
Skills to find correct data in particular place
Attention to details and concentration
Experience with Jira, Confluence


Nice to have:

Understanding of subqueries and where to use them
Knowledge / eager to learn of JSON
Knowledge of query optimization, understanding of window functions
HTMLl, PHP, others will be +
CMS: Wordpress, Lineage, Opencart, others will be +