Position: Technical Support Specialist
Company: 8allocate
Experience required: 1y
Category: Support
English level: fluent
Published: 2022-09-01T00:00:00+03:00

Currently, we are looking for a Technical Support Specialist

8allocate is a global provider of end-to-end custom software development solutions to companies all over the globe, from North America to the EU to Israel to Australia.
Headquartered in Estonia, we run offshore R&D centers in Kyiv and Lviv. Our team is 50% remote and distributed. We specialize in flexible interaction exclusively with international clients (we cover industries from commercial aviation to fintech) thanks to a multinational support group of experts and management.

Currently, we are looking for a Technical Support Specialist to join our team. This team is responsible for maintaining and monitoring the proprietary live trading infrastructure through which its clients trade. The new team member will play a critical role in the day-to-day operations of the firm.

About the project: the low latency platform is an advanced trading platform for testing, creating, and executing proprietary strategies and algorithms. With the technology’s powerful API and supporting trading tools, traders bring their algorithms quickly to the market.

What responsibilities & tasks will wait for you?
Main: Respond to clients’ requests, assist and troubleshoot.
More tasks:
— Validate broker beginning of day files and compare to exchanges.
— Search and add any new IPO to the system.
— Check and add dividends to the system.
— Start the servers on a daily basis.
— QA — test new features and client requests.
— Onboarding of new clients.

What skills/qualities are required:
— Experience administering both Windows and Unix servers.
— Experience with Linux.
— Understanding and experience with networking and IT concepts such as routing, subnetting, etc.
— Experience with automated trading systems and the equity market industry.
— Previous experience in software engineering and/or operational support is a plus.
— Familiarity with is a plus.
— English Advanced.
— Attentiveness to detail stress resistance.

Work Schedule:
Monday-Friday
— Morning shift 9:30 am — 6:30 pm.
— Evening shift 12:00 pm — 21:00 pm.

Why choose us?
— Fast-growing company — we are no longer a start-up, but still, have a “family” relationship.
— The flexibility of processes/ interactions/communications — decisions are made quickly.
— Cultural diversity — different ages (average — 28 years).
— Covering the industry from commercial aviation to fintech (different technologies, different products — no stagnation in development).

Benefits from 8allocate:
— We care about our team’s health, so we offer you to work remotely up to July. Stay safe!
— You’ll work with a supportive and spirited team of professionals.
— Corporate events, holidays, and team buildings for your joy.
— Training and development: we have a huge library (about 500 books!) and a budget for your professional development.
— People-oriented management without bureaucracy.
— Paid vacation and sick leaves