Position: Customer Success Manager / Implementation Specialist for TJ
Company: ALLTA
Experience required: 2y
Category: Support
English level: upper
Published: 2021-09-01T00:00:00+03:00

**Qualifications**
Account Management: 1 year (Preferred)
HubSpot: 1 year (Preferred)
Criminal background check (Preferred)
Full Job Description

**PRIMARY RESPONSIBILITY: **
Owns the relationship with the customer.

Data migration projects: Serves as an intermediary between the customer and the technical engineering staff to ensure the customer's technical, business operations, and support needs are met. Uses our internal migration software to configure mappings for the data migration, and provides best practice consulting to customer. Ensures that the projects are delivered on time and according to scope.

**Subscriptions:**
 Partners with Sales to identify and execute on opportunities to leverage the company product portfolio to grow customers’ footprint. As we grow our product base, introduces customers to our data management platform, regularly follows up with each client to ensure they're receiving the maximum benefits from what we offer, and identifies upsell and cross-sell opportunities.

**KNOWLEDGE/SKILLS/ABILITY:**

General knowledge of data migration needs.
General knowledge of technology-based SaaS and service-oriented industry.
Basic knowledge of Microsoft Office.
General understanding of basic project management process.
Ability to listen and assess stated and unstated needs.
Excellent interpersonal, written, and verbal communication and negotiation skills.
Ability to adapt, learn and apply professional/business concepts.
Ability to multi-task, organize and manage time.
Ability to express technical concepts to a non-technical audience.
Ability to learn our products and differentiate in the market.
Basic relationship building and opportunity identification skills to leverage our products and grow sales revenues.

**EXPERIENCE/EDUCATION:**

Prior account and/or project management experience highly desirable.
Experience with HubSpot or other CRMs highly desirable.
Bachelor's degree preferred.
Candidates may substitute a Bachelor’s degree in lieu of applicable experience.
Prior business to business (B2B) service/relationship management experience preferred.
**EXTERNAL:** 
1-2 years relevant service/relationship management experience.

Job Type: Full-time

**Schedule:**
Monday to Friday

**Supplemental Pay:**
Bonus pay
Commission pay

**Benefits**
Health insurance
Dental insurance
Paid time off
Vision insurance
Flexible schedule
Life insurance
Retirement plan