Position: Support Analyst (L2)
Company: Terrasoft
Experience required: 1y
Category: Support
English level: upper
Published: 2021-03-01T00:00:00+02:00

RESPONSIBILITIES:
- Providing advisory services on Creatio functionality, business logic, etc.
- Carrying out remote meetings with customers on technical issues
- Informing clients about the status of their cases resolution upon request
- Identifying the reasons of the occurred problems and delivering the alternative solutions to the client's cases
- Analysing the incoming cases, accumulating them into the problems and ideas, initiating the product development options

WHAT WE EXPECT:
- English - Upper-Intermediate
- Experience in managing corporate customer relations
- Understanding of Service Desk principles
- Experience with any Ticketing system (Service Creatio, JIRA, Zendesk, etc.)
- Knowledge of basic SQL-queries design (simple queries, Joins, nested queries) - mandatory
- Experience with CRM-systems preferred
- Strong analytical skills
- Excellent communication skills (both written and spoken)
- Friendly, customer focused, attentive to details
- Understanding of PC architecture, computer networks preferred
- Skills in writing scripts using programming languages preferred

WHAT WE OFFER:
- Opportunity to work in a world leading software company
- Unique experience of working with global markets (Americas, EMEA, APAC)
- Enormous opportunities for professional and career growth
- Competitive salary
- Professional training
- Healthcare insurance
- Corporate gym and cafe
- Working schedule: 8 am - 5 pm, 9 am - 6 pm, 10 am - 7 pm, or 11 am - 8 pm, 2 pm - 11 pm, 11 pm - 8 am

If you like a dynamic environment that allows you to gain new exciting experience, apply all your skills, set new challenges and get wonderful team, this is the job for you!