Position: Technical Support Representative
Company: BrightData
Experience required: 2y
Category: Support
English level: fluent
Published: 2023-08-01T00:00:00+03:00

We are seeking a dedicated individual to join our support team:

- Provide Bright Data's customers with timely and accurate technical support
- Independently understand and solve technical problems using internal documentation
- Clarify problem solutions to customers and provide them with the best workflows
- Interact with other departments to clarify issues and escalate them when required

- Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
- Excellent spoken & written English skills and effective business communication in order to participate in calls with global company customers.
- Strong technical skills, including the ability to read technical documentation in English and troubleshoot issues.
- Customer oriented, organized, fast learning skills, responsible and with a quick delivery mentality.
- Willingness to work five shifts a week, Monday to Friday (including nights and weekends)

Location: Lviv area (Onsite. Hybrid work is possible at a later stage)