Position: Head of Support
Company: Betbazar
Experience required: 2y
Category: Support
English level: fluent
Published: 2021-12-01T00:00:00+02:00

Responsibilities:
Manage first line support team.
Process and prioritize incoming requests through the Service Desk.
Contact external providers.
Dev support issues escalation.
Understand in detail the process of integration with external providers.
Identify and recommend support process improvements.
Skills & Experience:
Extensive experience in communication with clients.
2+ years of experience as a team lead.
Ability to manage the team of first line support.
Will be a plus:
Extensive experience in Quality Assurance.
Experience in betting and sportsbooks domain.
Interest in ESports.
Great communication skills.
We Offer:
Creative, challenging, and fast-growing product.
Broad and advanced technology stack — huge opportunity to learn.
Opportunity to enjoy working with senior engineers and managers.
Informal style of leadership and communication.
Flexible working arrangements within a hybrid office visiting model.
Modern office facilities in the city center (Parus BC).