Position: Cross-Functional Account Manager / Technical Strategist (German required)
Company: freihandlabor
Experience required: 5y
Category: Other
English level: upper
Published: 2023-09-01T00:00:00+03:00

Freihandlabor (FHL) is a Zürich-based SaaS agency that defines, designs, builds, and runs software startups for both our own projects and our clients. We are a small but dynamic team (11FTE) looking for someone excited to grow with us.

**Core Responsibilities:**

Client-Centric Expert
- Serve as the first point of contact for all client communications.
- Lead contract negotiations with clients to close deals effectively.

Technical Scribe
- Translate complex client needs into detailed project requirements, including technical specs and user stories.
- Liaise between the client and our internal developers to ensure clear communication of technical expectations.

Budget Wizard
- Oversee project budgets from inception to final billing, including detailed tracking of hours, resources, and external costs.
- Alert management of any potential budget overruns well in advance, with suggestions for corrective action.

UX/UI Understanding
- Utilize a deep understanding of UX/UI principles in project planning, including site designs.
- Review and suggest improvements to wireframes, design comps, and user flows.

Client Workshop Leader
- Lead client workshops to fine-tune project requirements and ensure alignment.
- Prepare and deliver workshop materials and follow-ups.

Crisis & Reputation Manager
- Take the lead on crisis management and act proactively to avoid issues.
- Manage and protect both the client's and FHL's reputation.

Project Management
- Plan, execute, and finalize WordPress projects from concept to delivery. We have a great technical project lead that supports you. 
- Work closely with designers and developers to ensure timely and accurate delivery.

Strategic Contributor
- Actively participate in strategic planning and business development discussions.
- Offer actionable insights to help drive the company's growth.

Essential Qualifications:
- Fluent in German.
- Minimum 3+ years in a client-facing or similar role.
- Prior experience in a startup environment.
- Experience with project management tools, specifically Clickup.
- Experience in the SaaS industry is a significant advantage.

Desired Skills:
- Familiarity with Agile or Scrum methodologies is a plus.
- Managed remote teams (good to have but not mandatory).
- Experience managing SAAS / WordPress projects.
- Familiarity with Google Analytics.
- Flair for writing documentation and instructions
- Leverage Google Analytics to inform client and project strategies.
- Contribute to marketing discussions to optimize client ROI.
- Manage relationships with external vendors and freelancers.
- Handle procurement and relationship-building with third-party resources.

Career Growth:
We're open to candidates who are looking to grow into this role. If you're ambitious, have a foundational skill set, and are eager to learn, we'd love to help you develop.