Position: Technical support specialist (First line)
Company: Softengi
Experience required: 1y
Category: Support
Published: 2021-03-01T00:00:00+02:00

Duties:
-Ensuring the reception / creation of Appeals from Users through the following channels: Web, Mobile, E-Mail, personal appeals;
-Providing routing of Appeals in IT Service Manager between services;
-Ensuring control of execution, Appeals from Users;
-Processing of Appeals of employees of offices on all territory of Ukraine, and also shops concerning functioning of IT \ IS services: consultations, installation of the licensed software, etc .;
-Prompt informing of the management about accidents, extraordinary cases, mass complaints;
-consultations to Users.

WHAT YOU GET:

-Prospects for professional and career growth;
-Progressive management style;
-Corporate events and meetings.
-Professional and personal training, conferences and webinars;
-Comfortable work conditions;.
-Friendly work environment;
-Flexible work schedule.