Position: Technical Support Engineer
Company: Binariks
Experience required: 2y
Category: Support
English level: upper
Published: 2020-03-01T00:00:00+02:00

**Roles and responsibilities** 
This key position reports to the Manager of Support Services
Support IB and partner sales representatives with product and integration questions in the post-sales process
Liaison between Sales/customer and Engineering
Lab Testing / Case Replication
o Operating System and SDK integration support and testing
o Software / hardware installation, configuration, and troubleshooting
o Project workflow analysis
Provide onsite project and product support, as needed, approximately 20% travel
Review and contribute to marketing publications to review for accuracy.
Utilize existing company platforms to contribute to public and internal knowledge base, track tasks, and log and report on support cases
Document and provide written troubleshooting procedures for partners / integrators in the field

**Job Requirements:**
Excellent written and verbal communication skills
Work experience in a science, mechanical, or IT industry
2+ years in Support engineer, QA
Formal or in-depth working experience with Windows (7,8,10), Linux, Android / Java, .Net application development, Android Studio and application development, USB hardware architecture
Common office-related software packages including MS Office, MS Project, Video editing software, Visual Studio, Salesforce / ServiceCloud or similar CRM platform

**We provide following for our employees:**
18 working days of paid vacation
Paid sick leaves(20 days per year)
Flexible work schedule
Possibility to share and gain knowledge on regular tech talks
Competitive and rewarding salary based on performance appraisals/knowledge evaluation
Comfortable office facilities
Challenging and interesting projects
Corporate events and birthday celebrations