Position: Business Analyst/Consultant
Company: Customertimes Corp
Experience required: 3y
Category: Business Analyst
English level: upper
Published: 2021-06-01T00:00:00+03:00

**Customertimes** is a global consulting and software firm dedicated to making the top IT technologies accessible to customers. With more than 4000 projects completed and 1300+ highly skilled experts, their solutions are engineered to help clients realize true business transformation and achieve maximum value from their technology investments. An early entrant into the Salesforce consulting and implementation space in Eastern Europe and an award-winning product development organization, Customertimes currently has headquarters in New York City, along with regional offices in Kyiv, Lviv, London, Paris, Toronto, Minsk, Riga, and Moscow

**Job Responsibilities:**
- Work with clients and end-users to gather, understand, and define business requirements;
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients;
- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfil user stories;
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies;
- Collaborate with developers to test and verify that solutions will meet the business requirements;
- Ensure completion of all project-related artefacts, including functional specifications, technical specifications, use cases, and test plans;
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training.

**Requirements:**
• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment;
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;
• Strong presentation, communication (written and verbal) skills, and interpersonal skills;
• Experience documenting user stories and creating to-be process flow diagrams;
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio;
• Ability to juggle and prioritize multiple tasks within a collaborative team environment;
• Demonstrates flexibility and willingness to do what it takes to get the job done;
• Drive and desire to learn and grow both technical and functional skill sets;
• Experience using Salesforce or similar CRM Products to develop a client or business solutions will be an advantage;
• English - Upper-Intermediate, Advanced will be an advantage.

**We offered:**
— Competitive compensation depending on experience and skills;
—  Challenging tasks;
—  Interesting projects from renowned clients;
—  Paid sickness leaves;
—  Medical insurance;
—  Friendly working environment;
—  Unforgettable in-company events;
—  English courses;
—  Professional and career growth;
—  Financial Stability;
— Convenient office location in the centre.