Position: Customer  Support
Company: LiberMediaGroup
Experience required: 1y
Category: Support
English level: upper
Published: 2023-06-01T00:00:00+03:00

Description of the company: international call center for the provision of services in the foreign exchange market. The company has been on the market since 2021, with a full range of services, financial support, trading consulting.

✨We are looking for !✨
Customer Service Manager. Support service.

Company: remote work (home) with the possibility (over time) office
Market : Forex
Type of work: call center
Opening hours: 8 hours, morning shift (from 9.00-17.00) evening shift (17.00-01.00) by agreement


Job Responsibilities:
  1. Processing customer requests by email and phone as needed, in accordance with the script.
  2. Receive incoming calls and update the system
  3. Conduct online chat on the company's official page
  4. Distribution and Transfer of information from the client to the relevant department
  5. Obtaining the necessary documents from the client
  6. Follow up the client until the necessary information is received, according to the tasks
  7. Using the CRM system to record actions with the client's file in accordance with the rules.
  8. If technical or other problems are found, forward to relevant department 

Manager Requirements:
  1. Knowledge of English as a native
  2. Sales experience in a call center is an advantage
  3. Be loyal and sensitive to the client
  4. Stress resistance
  5. Responsibility
  6. Initiative
  7. Willingness to learn and develop
  8. Knowledge of a PC at the level of a confident user.


High working rate💷💶💴
full training and provision of all necessary tools for quality work!