Position: Coach Success Manager (Contractor)
Company: BetterUp
Experience required: 3y
Category: Support
English level: fluent
Published: 2023-03-01T00:00:00+02:00

At BetterUp, we're on mission to achieve human transformation. This starts with our own work, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

**Join us and we promise you fulfilling work, doing life-changing work in a fun, inventive, soulful culture. **

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

**We are seeking a Coach Success Manager responsible for directly supporting, nurturing, and enabling a portfolio of coaches in our growing global coach community. Our Coach Success Managers are responsible for building relationships with coaches, guiding and supporting others to be their best, and providing exceptional service.** 


**What you’ll do:**
- Maintain and build relationships with BetterUp Coaches, with responsibility as a primary point-of-contact for a portfolio of 200-300 coaches
- Manage individual coach needs and requests, collaborating with cross-functional partners
- Guide and encourage coaches, sharing BetterUp best practices and company-provided relevant resources for coaches’ success on the BetterUp platform
- Support change management efforts by assisting with communicating changes to coaches and acting as a liaison between coaches and the BetterUp team
- Facilitate coach feedback calls to gather insights for our customers
- This is a contract position to begin. Based on performance, there could be consideration to convert to permanent employment.


**If you have some or all of the following, please apply:**
- 3+ years in a frontline client-facing customer success, client services, or community management role focused on providing reliable, responsive, and personalized support
- Excellent professional written and verbal communication skills in English
- A friendly and approachable client-facing manner
- Comfort using data to identify patterns and inform decisions
- Comfort understanding and communicating about systems and tools - including providing light guidance about technology and troubleshooting
- You thrive in a fast-paced, startup environment
- Bonus: first-hand experience as a coach practitioner or otherwise strong familiarity with coaching