Position: Customer Support Manager
Company: Move Up
Experience required: 1y
Category: Support
English level: upper
Published: 2020-03-01T00:00:00+02:00

Required skills
— Fluent English
— Previous experience in customer support on mobile product is an advantage
— Excellent communication skills
— Good typing skills
— Analytical & Research skills

As a plus
— Previous experience with the Zendesk is an advantage

We offer
— Working in a modern product company with Israeli roots
— Paid vacation
— Paid sick leave
— Opportunity for career and professional growth
— Young and friendly staff (super-team;)
— Comfortable and modern office
— Compensation in USD equivalent
— Regular day shifts (Mon-Fri: 10-18, no working weekends)

Responsibilities
— Resolving basic to complex support issues for customer inquiries received via Zendesk
— Becoming a product expert
— Ensuring customers’ satisfaction
— Communicating with developers (and other departments) during the investigation of client’s cases reported
— Covering additional tasks on Demand