Position: Customer Experience Manager
Company: Boosta.co
Experience required: 2y
Category: Sales
English level: fluent
Published: 2021-03-01T00:00:00+02:00

**Hey you!**
If you are customer-obsessed. If you love to dive deep into customers' problems/likes/priorities/points of pain. We are looking for a new member to join our great team!

**We want our ideal candidate to have:**
- At least 3 years experience in the same or relevant position
- Deep understanding of customer experience management tools and metrics
- Experience in customer research
- Experience in customer journey mapping
- Strong analytical skills
- Strong communication and negotiation skills
- Team management experience
- English — upper-intermediate

**This will definitely highlight you among other candidates:**
- Successful experience implementing NPS management system
- Experience working with English speaking customers, in an international environment
- Experience in e-commerce/SaaS/digital
- English — advanced

**Responsibilities:**
- Organising and conducting all aspects of customer research activities:
- Customer Development CusDev, surveys, interviews, feedbacks
- Customer Journey Mapping
- All aspects of Customer Experience analysis
- Reporting as Voice of the Customer to Product managers and other stakeholders
- Customer Experience KPIs management: NPS, CSAT, etc.
- Initiating and conducting cross-functional projects to improve the Customer Experience 

**Why you’ll want to become a part of Boosta:**
-You will become a part of a team of young professionals ready to share their knowledge and expertise
- The project is interesting and dynamically developing on a daily basis
- We offer flexible working hours because we believe in a perfect work-life balance
- Boosta supports your professional development, thus, is ready to compensate for different trainings, conferences, conducts English and speaking classes on a regular basis
- We offer outstanding corporate parties, regular team buildings, sports events, and much more see our Instagram for evidence
- You’ll get 18 vacation workdays, 5 days off, 5 sick leaves per year
 - 5-minute walk from Olympiiska metro station to the office, great Olympic Stadium view from the window, doesn’t that sound nice?
- And of course, you’ll get a competitive reward in Boosta