Position: DevOps Engineer for Jabra (GN Audio)
Company: Ciklum
Experience required: 2y
Category: DevOps
English level: upper
Published: 2021-12-01T00:00:00+02:00

Jabra is now building a new international team to build and market new advanced software products. The first new product is Jabra Voice Analytics for call centers, that is targeting to improve the lives of up to 15 million call center agents around the world. The solution is based on leading AI technology, that real-time during calls can analyze human emotions and many other data parameters.

Responsibilities:

- Help the team build a stable system with faster builds, more reliable releases, shorter time to market and improved performance
- Take responsibility for the DevOps culture across the Engage.ai teams
- Support and maintain existing infrastructure of Engage.ai
- Challenge current technical setup to improve quality and solve potential issues
- Provide your recommendations and ideas on infrastructure improvements
- Facilitate the delivery and operation of software created by our teams from development to distribution by building software releases and automating deployment and integration of new features, upgrades and bug fixes
- Take an active role in root cause analysis and troubleshooting of misbehaving applications by analyzing run-time functional and performance metrics and providing post-mortem descriptions and further mitigation actions
- Participate in the analysis of the product requirements by meeting and discussing them with developers, product owners and other stakeholders
- Be part of the planning of the delivery pipeline by estimating time required for delivery, analyzing dependencies between different software elements and improving visibility for other team members and teams
- Ensure high operational standards by developing and maintaining in-depth knowledge and understanding of how the business software systems function and by keeping up-to-date product operation documentation and knowledge base

Requirements:
- A Bachelor’s Degree or equivalent in a technically related field (e.g. - computer science, engineering, IT etc.)
- 2+ year of hands-on experience in building, analyzing and troubleshooting scalable geographically distributed systems
- 2+ year experience with SQL Server/T-SQL, WebAPI, Cloud computing (Azure), Automated build and deployments (Git, Azure DevOps), Event based architecture, CI/CD
- Experience working with live systems, monitoring, and alerting, infrastructure setup
- 2+ year experience with working with .NET (C# is preferable)
- Good knowledge and experience in at least one of the following languages: PowerShell, Python, Bash
- 3+ years of experience as a SaaS Ops/Tech Ops/Infrastructure Ops/Dev Ops
- Experience with Docker and Kubernetes
- 2+ years of experience with Azure DevOps(CI/CD) and infrastructure as code (ARM templates)
- Experience with monitoring tools such as Azure Monitor, Application insights or similar tools.
- Experience with micro-services and supporting performant and scalable applications