Position: Account Manager
Company: Develux
Experience required: 1y
Category: Support
English level: fluent
Published: 2022-01-01T00:00:00+02:00

**Responsibilities:**

- Assisting freelancers and customers via chat, e-mail and phone
- Handling complaints and issues
- Monitoring freelancers’ performance
- Creating service guides
- Interacting with other teams to reach project goals and KPIs
work shift: 2 pm — 10 pm.

**Requirements:**

- Advanced level of English (written and spoken)
- 2+ years of Customer Support or Account management experience with 
- English-speaking customers
- Ability to quickly cross-check whether a document is written according to instructions and locate mistakes.

**What we offer:**

-Work life balance and flexible working hours (start of the day from 9:00 to 11:00 and 8 working hours + 1-hour lunch)
- We work with Apple products
- Office is located near the Pecherska metro station
- Payment of income in USD every 1 of the month + bonus part after probation
- Compensation of trainings / courses up to 100%
- English Classes
- Health Insurance, sports activities compensation
- Pizza Fridays/teambuilding/corporate lunche
- Development in a team of experienced and open-minded professionals who are open to suggestions for process improvement.