When you join the PetPlus Plan, you are given the option to purchase your membership on an annual or monthly basis and you are automatically enrolled in our recurring billing program. You may cancel at any time by contacting our customer service team, but you will not be refunded for any unused days on your membership if you choose to cancel prior to the end of your billing cycle. You may cancel your PetPlus membership at any time without penalty if you have not utilized any of your PetPlus benefits (including discounts on products and/or services). For customers charged on a monthly basis, if you have purchased products or used services using your PetPlus benefits, we will charge a $25 administrative fee per membership cancellation if the membership is cancelled within three months of enrollment.