Public procurement notice: Contract Notice
Published: 2021-04-30
Buyer: Direktoratet for forvaltning og økonomistyring (DFØ)
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48333000 | 48400000 | 48445000 | 50324100 | 72212445
Estimated value: 14000000 NOK
Submission deadline: 2021-05-31
Award criteria: The most economic tender

Technical requirements: The Norwegian Agency for Public and Financial Management (DFØ) is holding a contest with negotiations for a contract with a tenderer that will cover the Agency's need for a customer follow-up system.
The Norwegian Agency for Public and Financial Management (DFØ) is holding a contest with negotiations with the aim of entering into a contract with a tenderer that will cover the Agency's need for a customer follow-up system.
Customer dialogue and the communication between DFØ and customers will be the primary focus for the procurement.
The general intention of the customer follow-up system is to strengthen the relationship with customers through archiving and logging dialogue on all platforms between the parties.
The current customer follow-up system is primarily used to provide support for users and customers of DFØ's services. The system is used to document events, distribute events to the correct resources, receive information and documentation, and automise RPA services.
A standard software system must be delivered, which will be maintained by the tenderer and run by DFØ (an on-premise system).
Option for DFØ to extend the contract for a further 1 year, maximum five times. The maximum contract duration is 8 years.
This procurement includes five options. DFØ can take up the options during the contract period, but it is not obliged to take up the options.
The chosen tenderer must submit a VAT and tax certificate. This only applies if the chosen tenderer is Norwegian. The tax certificate must not be older than 6 months old at the deadline for submitting a request for participation in the contest.
Tenderers are required to be a legally established company. Tenderers must be registered in a company register, professional register or a trade register in the state where the tenderer is established.
Tenderers must attach a description of the tenderer's organisation, company structure, ownership structure and business area. A company registration certificate must be attached for Norwegian companies.
Foreign tenderers must present verification showing that the tenderer is registered in a company register, professional register or a commerce register in the country where the tenderer is established.
Satisfactory finances are required to carry out the assignment. A credit rating is therefore required, which must include a credit rating, part judgement and historical rating. The credit rating must be carried out by a publicly certified credit institution.
The credit rating must not be lower than score A (creditworthy) or equivalent if a different form of score is used (assessment of figures). Tenderers with a rating lower than A or equivalent (i.e. not credit worthy or credit worthy with security) will not be considered.
Tenderers must enclose a credit rating from a certified credit institution. The credit rating must be based on the accounting figures for 2020. The credit report must not be older than 6 months from the tender deadline.

Eligibility requirements: The chosen tenderer must submit a VAT and tax certificate. This only applies if the chosen tenderer is Norwegian. The tax certificate must not be older than 6 months old at the deadline for submitting a request for participation in the contest. Tenderers are required to be a legally established company. Tenderers must be registered in a company register, professional register or a trade register in the state where the tenderer is established. Documentation requirements: Tenderers must attach a description of the tenderer's organisation, company structure, ownership structure and business area. A company registration certificate must be attached for Norwegian companies. Foreign tenderers must present verification showing that the tenderer is registered in a company register, professional register or a commerce register in the country where the tenderer is established.

Award value: 14000000