Public procurement notice: Prior Information Notice Without Call For Competition
Published: 2016-09-22
Buyer: The Minister for the Cabinet Office acting through Crown Commercial Service
Country: UK
Contract type: Services
CPV classification: 79342300 | 79342310 | 79342311 | 79342320 | 79400000
Estimated value: 205000000 GBP

Technical requirements: Across the public sector billions of pounds are spent every year delivering multi media contact centre services to the general public. Whether it be central government departments delivering essential benefit, tax and advisory services to wider public sector emergency and local authority services, there is a huge volume of contact touching almost all UK residents on a daily basis.
The Crown Commercial Service (CCS) is looking for the very best suppliers who can bring highly innovative, transformational and most importantly, scalable services to this public sector framework. With such a broad range of services and customers, CCS is looking to step-change the commercial vehicle available to public sector bodies, so that they can benefit from innovation, channel strategy, self service and optimisation and blending strategies across awarded contracts. In turn these diverse service offerings are anticipated to translate into a radical shift in the existing cost base.
If you are a UK based national supplier with +200 seats and an ability to scale services quickly, efficiently and across all core channels of voice, web, email and text, we are looking for your interest.
It is anticipated that the spend in the full service provider lot could range between 200 000 000 GBP and 700 000 000 GBP.
In addition to full service providers CCS is also looking for a small panel of Niche consulting organisations who can work with departments during normal business and at requirement building stage to provide advice and assistance in advances such as:
These suppliers have specific skills in the market surrounding customer excellence and can demonstrate a range of advisory services and commercial flexibility to meet the ever changing customer arena within the public sector.
Where a supplier takes full control of the service delivery, providing multi channel contact services, potentially across a number of sites in the UK, utilising the very best technology to provide customers with choices around how to get what they need from the public sector to help navigate every day life in the UK.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use an electronic auction.
Specialist consultancy services to support customers to create customer journey maps, digital strategy and adoption programmes, advise on cost saving solutions and any generally advise on anything related to improving and enhancing customer service.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use an electronic auction.
Across the public sector today billions of pounds are spent every year delivering multi media contact centre services to the general public. Whether it be central government departments delivering essential benefit, tax and advisory services to wider public sector emergency and local authority services, there is a huge volume of contact touching almost all UK residents on a daily basis.
The Crown Commercial Service (CCS) is looking for the very best suppliers who can bring highly innovative, transformational and most importantly, scalable services to this public sector framework. With such a broad range of services and customers, CCS is looking to step-change the commercial vehicle available to public sector bodies, so that they can benefit from innovation, channel strategy, self service and optimisation & blending strategies across awarded contracts. In turn these diverse service offerings are anticipated to translate into a radical shift in the existing cost base.
If you are a UK based national supplier with +200 seats and an ability to scale services quickly, efficiently and across all core channels of voice, web, email & text, we are looking for your interest.
It is anticipated that the spend in the full service lot would range between 200 000 000 GBP and 700 000 000 GBP.
In addition to full service providers CCS is also looking for a small panel of Niche consulting organisations who can work with departments during normal business and at requirement building stage to provide advice and assistance in advances such as: