Public procurement notice: Modification Of A Contract/Concession During Its Term
Published: 2019-06-18
Buyer: An Bord Pleanála
Country: IE
Contract type: Services
Procedure: Restricted procedure
CPV classification: 48000000 | 72000000

Technical requirements: Provision of a Case Management System and Associated Software Development Services and a Geographical Information System
Provision of a case management system and associated software development services and a geographical information system.
Provision of a Case Management System and Associated Software Development Services and a Geographical Information System
The contract modification addressed by this notice relates to the provision of additional services under an existing contract for a case management system (CMS) and associated software.
Most of the processes and rules associated with the case management solution are specific to An Bord Pleanála and require on-going enhancement and adaptation to the changing needs of the users. These enhancements and/or adaptations to the solution involve the following additional services and software:
— attendance of specialist Customer Relationship Management (CRM) applications support on site to assist in setting up users and customising the system for user needs as well as aiding user adoption,
— software to facilitate transfer of data from CMS for publication on existing website in a manner compatible with legacy systems,
— interim infrastructure environment to support deployment of live system pending completion of procurement and deployment of longer-term infrastructure hosting solution,
— technical changes identified in the system after go-live to better meet business user needs and previously unidentified requirements, including amendments to workflows, additional document security requirements, changes to allow for processing of new case types following enactment of legislation and migration of document management to an on-line version of Sharepoint.
In addition, the scope of work to be delivered under the original contract will be reduced by the exclusion of certain components which will be subject to a separate further procurement process, namely:
(i) a website/web portal to enable users to prepare, submit and manage cases and lodgements, and to enable publication of key outputs and other information to the public; and
Contractor change would significantly increase the cost. Knowledge transfer would be required and would result in a substantial duplication of cost. Transfer of knowledge at this stage in the project represents a major risk. The technical nature of the services and the need for an external development resource who understands the technical complexities of the business and IT environment is crucial. Opensky currently manages and supports the development and test environments to develop/configure software and make changes to the case management solution. Development is taking place on an interim development environment hosted by Opensky, which an alternative vendor would have had to replicate. Web and portal functionality have changed. Further work is required to address requirements relating to the standard of user experience expected, new website/portal software available and integration with other local government services.


Winner: Opensky Data Systems