Public procurement notice: Contract Notice
Published: 2016-02-25
Buyer: University of Warwick
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 48900000 | 72000000 | 72600000
Submission deadline: 2016-03-10
Award criteria: The most economic tender

Technical requirements: The University of Warwick has a requirement to purchase application support for the Cloud-based ServiceNow application.
The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner and an authorised ServiceNow License reseller.
— Remote Support / Managed Service in respect of systems monitoring and maintenance during core hours only (9:00 to 17:30 UK time, excluding Public Holidays).
This is an above EU threshold tender using the Accelerated Open Procedure. Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support.
All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the ‘Correspondence’ functionality. Failure to do so may result in the correspondence being excluded from the tender procedure.
The Universities particular requirements are to be determined but where a consortium or other grouping of suppliers submits a bid, such consortia or grouping must nominate a lead organisation to deal with the Contracting Authority on all matters relating to the Contract. All consortium members or grouping will be required to be jointly and severally liable in respect of the obligations and liabilities relating to the Contract.
This timescales for this procedure are in accordance with the open (accelerated) procedure as defined in the Public Contracts Regulations 2015, Part 2, Chapter 2, Section 3 — Regulation 27.
Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support.
Please refer to http://in-tendhost.co.uk/universityofwarwick for further information. You will be able to download the full tender documents from this site. Any queries in relation to this requirement should be directed to the University of Warwick via the correspondence functionality of our e-tendering system. Failure to do so may result in queries being excluded from the procedure.
i) Not to award any contract as a result of this procurement process commenced by publication of this notice;
ii) To make whatever changes it may see fit to the content and structure of the tendering competition;
iii) To award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and
The authority will incorporate a minimum 10 calendar day standstill period at the point that information on the award of the contract is communicated to tenderers. If an appeal regarding the award of contract has not been successfully resolved then the Public Contracts Regulations provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court.

Eligibility requirements: The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner. The successful supplier will be an authorised ServiceNow License reseller.