Public procurement notice: Contract Award Notice
Published: 2025-08-05
Buyer: Ålesund kommune
Country: NO
Region: NO0A3
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 48100000 | 48400000 | 48440000 | 48441000
Estimated value: 25000000 NOK
Award criteria: price, quality

Technical requirements: The contracting authority would like to use this procurement to enter into a contract with a tenderer for a pre-system for municipal fees, property taxes and property fees.

The foresystem shall be a total system and include systems/modules for handling the following invoice basis for municipal services:

Water and sewage fees with water meters.
Water and sewage fees without water meters.
Waste management fees from Attvin
Sludge charge from Attvin
Property tax
Authority, annual fee inspection inspection authority (oil and fat traps and scattered emissions)
Sweeping inspection fees
Anywhere within the municipal borders of the participating municipalities:

Ålesund municipality 
Haram Municipality
Orientation:

Tenderers shall fill in the attached price form in their cost calculations and submit it as an annex to the tender in Excel format. All fields in the attached price form marked with yellow shall be completed. Missing the price fields can cause difficulties in assessing the tender and the tender can then be rejected.

All prices are in NOK, excluding VAT, including all direct or indirect expenses and duties that could be incurred in connection with the delivery. Order fees and invoice fees are to be seen as expenses. The prices shall include all costs for the customer who is included in this competition. Costs that the tenderer knows will be incurred, but that are not specifically stated in the tender, will be seen as included in the stated costs.

Evaluation:

When assessing the price, a hybrid model with break point 1 will be used. The attached template for the evaluation model is attached. 

The tenderer ́s total points for this award criteria is weighted with the award criteria ́s weighting percentage.
Orientation:

The award criteria Quality will be assessed on the basis of fulfilment of the A and B requirements in the requirement specification. The requirements are weighted as follows in the quality assessment:

A requirement 70%

B requirement 30%

Evaluation:

The tenderer ́s description of how the requirements are fulfilled will form the basis for the evaluation. The contracting authority will assess:

To what degree the tenderer ́s system meets the set requirements (A and B requirements) both functionally and qualitatively.

Functionality: How well the systems cover the need, including efficiency, flexibility and technical qualities.

User friendliness: How simple and intuitive the systems will be for final users and executive officers.

Detailed level and quality of the descriptions, including how concrete, precise and relevant the tenderer ́s account is.

Documentation of how the proposed system meets the requirements, with any illustrations or examples.

The best solution will be awarded the highest score (10 points). Other tenders will be ranked and awarded points relative to the best system.

Missing descriptions, vague or general statements without a documented system, or a lack of fulfilment of requirements, can lead to a lower score.
Orientation: 

The contracting authority would like tenderers to reply to the following use cases, preferably with a video describing the processes.

1. Creating a new property

Scenario: The municipality receives notification of new property going into the fee system.

Process:

How to create a new agreement.

How to send a one-time fee for water and sewage connection.

How to register ongoing charges (water and sewage in accordance with bra).

Evaluation: The system ́s ability to handle and streamline manual registration and automation from cadastral can be assessed here.

2. Installation of water meters

Scenario: A customer has installed water meters.

Process:

Registration of water meters and water meter contact.

Collection of mobile numbers from the contact register.

Option to enter another mobile number.

Evaluation: Assessed according to functionality and user friendliness connected to notification, data capture and registration, including communication and integration with the contact register and any SMS system.

3. Completion of area based fee

Scenario: The customer shall go from area based fee to advance payment.

Process:

How to end the fee per BRA.

How to post advance payments for water and sewage.

Evaluation: The system ́s ability to support flexible invoicing structure and user support for alterations is assessed.

4. Address Changes

Scenario: The contracting authority will be notified of a change of address.

Process:

How addresses are updated and maintained.

Evaluation: Functionality for updating based on land register data and any automation will be weighted.

5. Home crossings

Scenario: There is a change of owner on a property.

Process:

How the transition is registered and handled in the system.

Evaluation: The system ́s ability to capture and process home transitions, as well as any history/logging will be assessed.

6. SMS sending

Scenario: The municipality sends SMS to the customer.

Process:

How sms is sent.

How messages are logged and documented.

Evaluation: Assessed on user friendliness, logging and the system's integration with message systems such as SvarUT.

7. Letter writing and archive.

Scenario: The executive officer sends letters from the system.

Process:

How letter writing is connected in different modules to the case system (e.g. Acos Websak Fokus).

Evaluation: Emphasis will be placed on user friendliness and traceability, as well as integration and support for archiving.


Winner: Gemini Water AS
Award value: 12550092
Number of bids: 2