Public procurement notice: Contract Award Notice
Published: 2021-06-22
Buyer: Helsingin Seudun Liikenne - kuntayhtymä
Country: FI
Contract type: Supplies
Procedure: Open procedure
CPV classification: 30233300 | 72000000
Award criteria: The most economic tender
EU fund: ESF

Technical requirements: Helsinki regional transport authority (HSL) is looking to procure contactless validators, which are capable of reading and updating ISO 14443 A/B contactless travel cards (such as currently used Mifare DESFire travel cards and Mifare Ultralight single charged cards), reading 1D/2D bar codes and QR codes from mobile applications and paper tickets, and reading contactless EMV cards and support pinless contactless payments in transit (Visa and Mastercard MTT rules). Support for Visa and Mastercard is required at the time of the deployment and support for American Express cards must be available as defined in the Invitation to Tender (ITT). Support for other payment schemes may be required during the expected lifespan of the validator.
HSL is looking to procure a contactless validator, which is capable of reading and updating ISO 14443 A/B contactless travel cards (such as currently used Mifare DESFire travel cards and Mifare Ultralight single charged cards), reading 1D/2D bar codes and QR codes from mobile applications and paper tickets, and reading contactless EMV cards and support pinless contactless payments in transit (Visa and Mastercard MTT rules). Support for Visa and Mastercard is required at the time of the deployment and support for American Express cards must be available as defined in the ITT. Support for other payment schemes may be required during the expected lifespan of the validator.
The supplier must also provide a device management system (including a cEMV terminal management system) for the validators. The supplier must be able to provide maintenance and support for the offered validator in co-operation with third parties.
The amount of the contactless validators will be at least 4 500, depending on the future fare model that HSL is currently planning. If the fare model will require tap out validators, the total amount of validators will be higher. The decisions regarding the future fare model are planned to be made during Q4/2021. The currently used fare system is based on four zones (A, B, C and D) around the centre of Helsinki and is a tap in/check in system. The currently used validators do not support contactless EMV or reading of 1D/2D barcodes.
The production validators should be delivered in several batches. Batch size will be 500-750 validators and the first batch should be delivered in April 2022. In more detail, the supplier must deliver the first batch of the validators (750 pcs) at the latest on 20.4.2022 and the rest of the validators in subsequent batches of 500 validators by the end of following months (31 May 2022, 30 June 2022). All validators (4 500 pcs) must be delivered at the latest on 31 December 2022.
Before the deliveries of the production validator batches, two (2) test validators must be delivered to the client for testing at the latest on 22 October 2021 and ten (10) test validators at the latest on 31 December 2021 and five (5) production validators at the latest on 28 February 2022.
The contactless validators will be installed into vehicles (buses, trams, trains, ferries) and static locations (such as the metro platforms and Park & Ride locations). The amount of different vehicles, locations and validators is roughly as follows:
The ticketing system that HSL is currently using is a closed loop, travel card centric system, where ticket data is stored on the travel cards and a virtual copy (image) of the card is maintained in the ticketing system. The virtual image is updated in near real time, based on the card usage. To prevent unauthorised updates and securing confidential customer data, the travel cards are secured with cryptographic keys. The new validator will replace the existing validators gradually during the installation period.
The currently used ticketing system will be replaced in the following years with a new, account based open loop ticketing system (ABT), where ticket data/travel rights are stored in the ticketing system and not on travel cards anymore. Travel rights are checked online when the passenger uses an ID media (eg. mobile app, cEMV card, travel card). Development of the ABT has started in May 2021 and most of its functionalities are planned to be available in Q2/2023.
With regard to HSL's Contactless validator Invitation to Tender, it has become apparent during the procurement procedure that the subject of the procurement needs to be changed. The subject of the procurement cannot be substantially changed without publishing a new procurement notice. With the official decision HSL has suspended the procurement procedure and will later publish a new contract notice for the contactless validator. HSL will add an Appendix to the new procurement notice containing answers (to the extent necessary for the new procurement procedure.) to the questions as regards the suspended procedure.