Public procurement notice: Contract Notice
Published: 2018-05-26
Buyer: North Ayrshire Council
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 72416000: Application service providers
Estimated value: 2200000 GBP
Submission deadline: 2018-06-29
Award criteria: The most economic tender

Technical requirements: The council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity.
It is expected that as each solution is built within the same technology, aspects of the platform will be universally available. The Lots Customer, ITSM and HR and Payroll relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native.
The Lots relate to specific functionality which may be provided by the same supplier as the platform or a partner, however it must be native. Therefore three lots are required to be completed, via the use of co-bidders. It is expected that bidders have previously agreed their approach to providing a single platform solution.
The council need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Lot 1 relates specifically to Customer Requirements.
The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.
During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.
The Council need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Lot 2 relates specifically to ITSM Requirements.
The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.
During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.
The council need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Lot 3 relates specifically to HR and Payroll requirements.
The resultant contract will be for a period of 5 years with the option to extend by up to a further 24 months.
During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.
If required by the member state, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established.
Where it is required within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.
Bidders will be required to have a minimum “general” yearly turnover of 10 000 000 GBP for the last 2 years.

Eligibility requirements: If required by the member state, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established. Where it is required within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service. Bidders must confirm if they hold the particular authorisation or memberships.

Award value: 2200000