Public procurement notice: Modification Of A Contract/Concession During Its Term
Published: 2021-12-29
Buyer: Insolvency Service of Ireland
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000 | 72210000: Software programming services | 72220000: Systems and technical consultancy services | 72222300: Information technology services | 72230000: Custom software development services

Technical requirements: IT Services Agreement for the Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Ireland
The Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the chosen system must be the best possible fit for the ISI’s requirements and require the least number of customisations. The required solution must include all the following components:
— development services to deliver key enhancements as identified by the ISI, after the initial contract period;
Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Ireland
Please refer to Statutory Instrument 130 of 2010, the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010, and in particular Regulation 7.
The original competition related to the procurement of an online Case Management Solution and associated services for the Insolvency Service of Ireland. The contract was awarded in June 2018 for a period of 3 years (the "Initial Term"), with the option to extend for two further periods of up to one year. The value set out at section V.2.4 is the value over the potential five-year term. Due to unforeseen difficulties during the implementation phase of the contract, in particular the complexity of migrating the legacy system data to the new solution, the Initial Term of the contract has had to be extended to 5 years to allow the system to be fully developed and implemented in line with the ISI's requirements. The Initial Term of the contract will now expire in June 2023, and not - as originally envisaged - in June 2021. The options to further extend the contract by up to an additional 2 years are retained. If both options are exercised, the contract will now finally expire in June 2025. The price of the contract has increased by Euro 276,500 (ex VAT). This increase relates to additional works that had to be carried out during the implementation phase to ensure the optimal functionality of the solution and software. The duration of the contract as set out at VII.1.5 below is the duration of the contract following modification if both options to extend are exercised. The value of the contract as set out at  VII.1.6 below relates to the value of the additional works carried out during the implementation phase of the contract. The licensing and maintenance costs are unchanged.
Due to unforeseen difficulties during the implementation phase of the contract, in particular the complexity of migrating the legacy system data to the new solution, the Initial Term of the contract has had to be extended from 3 years to 5 years to allow the system to be fully developed and implemented in line with the ISI's requirements. Additional implementation charges of Euro 276,500 (ex VAT) have been paid for additional works that had to be carried out by the contractor during the implementation phase to ensure the optimal functionality of the solution and software. Changes have also been made to the payment dates in the contract. Since award of the contract in 2018, the contractor has been acquired by Aryza Holdings Limited. Aryza Holdings Limited has taken over the performance and financial guarantees for the project.
During the implementation phase of the project, it became clear that due to the unforeseen complexity of migrating the ISI's legacy system data to the new solution so as to allow case processing by the ISI to continue uninterrupted with the Irish Courts system, additional implementation works by the appointed contractor would be required. Unforeseen interconnection difficulties also arose which required additional implementation works. For technical reasons including requirements of interoperability, it was not possible to change contractor for these additional works. In addition, deferring the additional implementation work until a future release would have added unnecessary duplication of cost. By instructing the additional implementation works at this time, the ISI has sought to minimise costs and ensure the optimum functionality of the system at Go-Live. The value of the additional works Euro 276,500 (ex VAT) is significantly less than 50% of the value of the original contract.


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