Public procurement notice: Contract Notice
Published: 2020-04-30
Buyer: Bergen Kommune — Innkjøp konsern
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48219300 | 48445000 | 48463000 | 48500000 | 48510000
Estimated value: 15000000 NOK
Submission deadline: 2020-06-01
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
A system for dealing with enquiries and customer support for inhabitants, businesses and organisations will be procured and implemented for Bergen Municipality. The system will also deal with enquiries and customer support for employees in Bergen Municipality. Hereafter called the joint Customer Support System (KSS). In addition, the procurement will include user support, maintenance and operation of the system, as well as consultancy services and advice connected to the system. The overall aim of the focus on digitalisation in recent years is a future municipality where new digital tools give better services, both internally and in dialogue with inhabitants and businesses. In order to fulfil this aim and, at the same time, give good user experiences during the process, it is necessary to coordinate how new digital tools are used. Click here https://permalink.mercell.com/126170370.aspx
Digital transformation is one of the policy instruments for reaching the targets in Bergen Municipality 2030. The goal of digital transformation is stipulated in Digital agenda, White Paper 27 (2015-2016) and in the City Council case 1124/17, Digitalisation and innovation in Bergen Municipality, as well as City Council case 1212/18, Establishment of a programme for digital renewal and implementation of a channel strategy for Bergen Municipality.
The programme for digital renewal will facilitate a general and systematic approach to the digitalisation of Bergen Municipality, which will give better integration and predictability for future and existing digitalisation projects.
Documentation: tenderers registered in the Norwegian register of business enterprises do not need to enclose documentation.
The contracting authority will inspect the registration by using the organisation number provided in the tenderer's Mercell profile. For tenderers that are not registered in the above-mentioned register, the tenderer must provide certificates or confirmation of registration (equivalent to a company registration certificate) in a trade register or company register as described in the legislation in the country where the tenderer is established. The certificate must not be issued more than 6 months prior to the tender deadline.
Tenderers must have sufficient economic and financial capacity to fulfil the contract. The required financial capacity will be assessed in relation to the contract's value, services, risk and length.
Documentation for Norwegian tenderers: the contracting authority will check tenderers' financial situation from DIFI's eBevis, Proff Forvalt (https://forvalt.no/) and/or via information given by Creditsafe (https://www.creditsafe.com), and can obtain further information from the Brønnøysund Register Centre. Note that, the tender documentation includes guidelines for how tenderers can supplement available information if they wish to do so.
Documentation for foreign tenderers: tenderers must, upon request, submit a credit rating report from a company that has a licence from the Norwegian Data Protection Authority to operate a credit information company in Norway, possibly from a company with the equivalent certification in a member country of the EU/EEA. The credit rating report must be based on updated accounting information.

Eligibility requirements: Tenderers must be a legally established company. Documentation: tenderers registered in the Norwegian register of business enterprises do not need to enclose documentation. The contracting authority will inspect the registration by using the organisation number provided in the tenderer's Mercell profile. For tenderers that are not registered in the above-mentioned register, the tenderer must provide certificates or confirmation of registration (equivalent to a company registration certificate) in a trade register or company register as described in the legislation in the country where the tenderer is established. The certificate must not be issued more than 6 months prior to the tender deadline.

Award value: 15000000