Public procurement notice: Contract Notice
Published: 2017-08-02
Buyer: The Pensions Ombudsman
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72000000
Estimated value: 1200000 GBP
Submission deadline: 2017-08-29
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The Pensions Ombudsman (TPO) has a requirement for an IT Managed Service. TPO has organised its requirements into 9 high level service headings: Platform, IDaam, Desktop, Hardware and Software, Telephony, Support and Reporting, Integration, Governance and Compliance and Innovation. In April 2018, TPO will relocate to a new Government Hub in London at 10 South Colonnade, E14 4PU. This means that the successful supplier will be required to deliver services in the existing TPO dedicated office, 11 Belgrave Road, London, SW1V 1RB and at the appropriate point switch the services over to the new site (E14).
Services will be required at TPO 11 Belgrave Road, London SW1V 1RB. TPO will relocate to 10 South Colonnade, London, E14 4PU, in April 2018 and the services will then be required at the new site (E14).
Further to the short description provided in II.1.4 above and to provide further indication of needs and requirements, the definitions of TPO service requirements 9 high level service headings are as follows:
IDaaM — The security discipline that enables the right individuals to access the right resources at the right times and for the right reasons.
Hardware and Software — Key components that interact with the User hardware provision to support the service.
Telephony — The technology required for the transmission of voice between parties, including non repudiation and compliance.
Governance and Compliance — These measures are to ensure service quality is maintained and monitored through-out the service life-cycle.
Innovation — To keep pace with technology progress and business need. Ensuring the requirements put an emphasis on a technology partner as well as service provider.
TPO intends to award one contract for a period of 3 years with the option to extend this initial period for a further period of up to 1 year. The estimated value in II.2.6 includes the extension period.
The Authority will undertake an evaluation of the Potential Supplier's selection questionnaire responses in accordance with the procurement documents and the scoring methodology set out within. It is our intention to invite the five highest scoring suppliers to the ITT stage. In the event of any tied scores within the five highest scoring bids then this may mean additional Potential Suppliers are invited. For example, 5 Potential suppliers achieve the same and highest score. They would all be invited to the ITT stage and no further Potential suppliers would be invited. Alternatively; if 3 Potential Suppliers achieved scores placing them 1st, 2nd and 3rd but a number of other Potential Suppliers all achieve the same score, placing them joint 4th, then a tie breaker process will be used as set out in the procurement documents. If there are ties after the tiebreaker process has been run, then more than five Potential Suppliers may be invited to tender.
Any provider may be disqualified if any of the circumstances listed in Article 57 of the Public Procurement Directive 2014/24/EU of the European Parliament and of the Council (Regulation 57 of each of the Public contracts Regulations 2015 apply) and providers will be asked to complete a declaration. The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement. Candidates will be assessed on the basis of information provided in response to the SQ.
This matter will be addressed in a separate SQ which will be available to all parties who express an interest in this procurement.
A detailed Financial Viability Risk Assessment (FVRA) will be undertaken by the Authority to establish those potential suppliers who have sufficient financial standing to carry forward to the next stage in the procurement process. The aim of the FVRA is to assess the potential supplier's financial stability and to ensure that the potential supplier has sufficient resources to successfully deliver a contract, with a minimal risk of failure. Please refer to the SQ for further information.
This matter will be addressed in a separate SQ which will be available to all parties who express an interest in this procurement.

Eligibility requirements: Any provider may be disqualified if any of the circumstances listed in Article 57 of the Public Procurement Directive 2014/24/EU of the European Parliament and of the Council (Regulation 57 of each of the Public contracts Regulations 2015 apply) and providers will be asked to complete a declaration. The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement. Candidates will be assessed on the basis of information provided in response to the SQ.

Award value: 1200000