Public procurement notice: Contract Notice
Published: 2025-10-07
Buyer: Nationaltheatret
Country: NO
Region: NO081
Contract type: Services
Procedure: Negotiated with prior call for competition
CPV classification: 48000000 | 48100000 | 72000000
Estimated value: 8000000 NOK
Submission deadline: 2025-11-07
Award criteria: price, quality

Technical requirements: The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at the National Theatre. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security. The solution must support Nationaltheatret's entire operation, including: Multiple venues and performance spaces with varying seat maps and pricing structures. Sales through box office, call centre, website, and third-party distributors. Both single ticket sales and subscription/season ticket models. High seasonal peaks (e.g., ticket launches). Access for a large number of end-users, box office staff, administrators, and marketing personnel. The Customer will perform certain configuration and day-to-day administrative tasks internally, while expecting the Supplier to provide expert consultancy for implementation, integrations, and future upgrades. The Supplier shall provide a system that, at a minimum, covers the following functional areas:Ticket sales (single, group, and subscription models)Seat management and dynamic pricingCRM functionality with purchase history and segmentationIntegration with marketing tools and newsletter solutionsReporting and analytics (sales, audience, financial, demographic)Support for universal design and accessibility standards
The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at Nationaltheatret. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security.
The supplier shall fulfil obligations related to the payment of taxes, VAT or similar payments under the laws of Norway or the relevant State in which the supplier is established.
A tax certificate, no older than six months calculated from the deadline for delivery of the tender. A tax certificate shall be understood as:
For Norwegian suppliers:
•
A certificate for tax and value added tax, issued by the tax collector's office
For foreign suppliers:
•
Foreign suppliers must have corresponding certificates from their authorities documenting that they have complied with the rules and regulations related to taxes, VAT, fees, duties etc. If the authorities do not issue applicable certificates, the suppliers shall submit a statement confirming that all such taxes have been paid. The statement shall be confirmed and signed by the supplier's chief financial officer and auditor.
The supplier shall be a legally established company.
For Norwegian suppliers:
•
Company certificate of registration. For Norwegian suppliers, the contracting authority obtains a company certificate from the Brønnøysund Register Centre. The Norwegian suppliers must therefore not submit a company certificate.
For foreign suppliers:
•
Confirmation that the supplier is registered in a trade register or a register of business enterprise in accordance with the laws of
The supplier shall have sufficient economic strength to be able to fulfil the contract.
The supplier's annual accounts including notes with the directors' report and auditor's report from the last 3 years (2024, 2023 and 2022).
If the annual accounts for the previous year have not been finalised by the expiry of the tender deadline for this request for tender, the preliminary annual accounts for the previous year shall be attached in addition. Contracting authority reserves the right to obtain a credit rating from Experian.
Economic strength is assessed according to turnover, net profit ratio, return on investments and liquidity ratio.

Eligibility requirements: The supplier shall fulfil obligations related to the payment of taxes, VAT or similar payments under the laws of Norway or the relevant State in which the supplier is established.
A tax certificate, no older than six months calculated from the deadline for delivery of the tender. A tax certificate shall be understood as:
For Norwegian suppliers:
•
A certificate for tax and value added tax, issued by the tax collector's office
For foreign suppliers:
•
Foreign suppliers must have corresponding certificates from their authorities documenting that they have complied with the rules and regulations related to taxes, VAT, fees, duties etc. If the authorities do not issue applicable certificates, the suppliers shall submit a statement confirming that all such taxes have been paid. The statement shall be confirmed and signed by the supplier's chief financial officer and auditor.
The supplier shall be a legally established company.
For Norwegian suppliers:
•
Company certificate of registration. For Norwegian suppliers, the contracting authority obtains a company certificate from the Brønnøysund Register Centre. The Norwegian suppliers must therefore not submit a company certificate.
For foreign suppliers:
•
Confirmation that the supplier is registered in a trade register or a register of business enterprise in accordance with the laws of
The supplier shall have sufficient economic strength to be able to fulfil the contract.
The supplier's annual accounts including notes with the directors' report and auditor's report from the last 3 years (2024, 2023 and 2022).
If the annual accounts for the previous year have not been finalised by the expiry of the tender deadline for this request for tender, the preliminary annual accounts for the previous year shall be attached in addition. Contracting authority reserves the right to obtain a credit rating from Experian.
Economic strength is assessed according to turnover, net profit ratio, return on investments and liquidity ratio.
The supplier shall have good experience from performance of similar and related contracts. Relevant and comparable deliveries are meant deliveries of a similar nature, scope, and complexity. Experience with public contracting authorities is considered particularly relevant. 
The supplier shall submit a list of 3 relevant contracts performed during the last 3 years in accordance with the information listed below:
• Short description of the work performed under the relevant contract, including the name of the purchasing company/contractor
• Time for performance of the contract.
• The economic value of the contract scope.
The supplier must have a documented quality management system.
A description of the supplier's methods for quality assurance.
If the supplier is certified in accordance with ISO 9001 or equivalent quality management system certification, it is sufficient to submit a copy of a valid certificate.
The supplier must have a documented information security management system.
A description of the supplier's methods for information security assurance.
If the supplier is certified in accordance with ISO 27001 or equivalent information security management system certification, it is sufficient to submit a copy of a valid certificate.
The Supplier shall complete Appendix 6 Annex 1 – Pricing Form. All prices shall be stated in NOK ex VAT.
The contracting authority will conduct a comprehensive evaluation of the extent to which the Supplier's solution and delivery meet the needs and requirements of Nationaltheatret, as described in Appendix 1 and Appendix 1 Annex 1.
The Supplier's response is distributed across the following Appendices, which together form the basis for the evaluation of this criterion:
› Appendix 1 Annex 1 – The Customer's Requirements Specification and the Supplier's Solution Description. 
› Appendix 3 – Plan for the establishment phase
› The Supplier's standard service level agreement (SLA)
› The Supplier's Data Processing Agreement
The supplier shall present its offer and demonstrate the functionality and user interface of the solution. The presentation of the offer will be part of the overall evaluation under "quality of the proposed solution."
In accordance with applicable Norwegian law.
The purpose of this procurement is to establish a modern, user-friendly, and flexible ticketing system that provides the public with a seamless experience from purchase to entry, while at the same time streamlining internal work processes at Nationaltheatret. The system shall support all sales and distribution channels, be compatible with relevant platforms, and integrate with other systems (website, CRM, finance, and marketing). The solution shall ensure high availability, reliable data quality, and compliance with applicable requirements for universal design, data protection, and security.