Public procurement notice: Contract Notice
Published: 2016-04-23
Buyer: HM Revenue and Customs
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Competitive dialogue
CPV classification: 30100000 | 30120000 | 30121000 | 30200000 | 32320000
Estimated value: 200000000 GBP
Submission deadline: 2016-05-24
Award criteria: The most economic tender

Technical requirements: This contract covers a range of commodity services such as management and support of end user devices, application packaging and deployment, IMACD, administrative infrastructure, remote access, application performance monitoring and virtual desktops, but also includes some requirements bespoke to HMRC.
The full scope and requirement is set out in Section II.2. Please note that HMRC is currently undergoing a significant period of transformation, and so some of the details of these requirements (including scope, scale and timings), particularly for those listed as options, may not be available to suppliers until later in the competitive dialogue process.
The build, deployment, maintenance and support of end user devices (including mobile devices e.g. Blackberries). Break/fix, 2nd and 3rd line support for all Managed Desktop Services scope. Management of the operational support relationship with vendors. The asset management of all Managed Desktop Services scope for hardware and software. The break/fix and support of presentation/audio-visual equipment for all meeting and training rooms. The support and management of video conferencing equipment/software. Optional support and management of managed printing and application printing services. The ongoing maintenance of the anti-virus client, anti-virus definition file updates, hot-fix and patching activities to maintain the installed fleet of workstations (physical and virtual) to the level agreed with HMRC.
Management of all ‘Install, Move, Add, Change and Decommission’ processes for end user devices. Options for secure disposal of hardware and peripherals.
The management and support of administrative infrastructure including Active Directory, LDAP Directory Services, Forefront Identity Manager, etc. The management and support of servers relating to the scope of the Managed Desktop Procurement. Specialist support and project work related to integration and support of cloud based mail provider within the HMRC environment, such as management of APIs, client-side add-ins and Global Address List sharing among other functions. Specialist support and project work related to the integration and support of a third-party cloud storage provider, such as management of APIs and data migrations. The provision and support of testing and testbed environments relating to the scope of the Managed Desktop Procurement. Option for managed email service for subset of HMRC users. Option for provision, management and support of CIFS filestore.
The option for the provision, management and support of end-to-end desktop Application Performance Monitoring.
The management and support of a virtual desktop environment to be used by other government departments for accessing HMRC applications.
The management and delivery of transition and implementation services to enable the commencement and ongoing delivery of the contracted services.
The award criteria will be the most economically advantageous tender in terms of the sole basis award criterion of the best price / quality ratio. It is envisaged that quality will encompass contractual compliance and most appropriate technical solution and compliance with the technical requirements. The Contracting Authority envisages that the price / quality at final tender will be approx.35/65 as updated during the phases of the procurement process.
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement and the contract will be awarded on the basis of the most economically advantageous tender in terms of the sole basis award criterion of the best price / quality ratio.
Any contract or agreement resulting from the Invitation to Submit a Final Tender will be considered as a contract made in England according to English Law and subject to the exclusive jurisdiction of the English courts. The Awarding Authority does not bind itself to accept any tender and reserves the right to accept any part of the tender unless the tenderer expressly stipulates to the contrary.
A Supplier event will be held prior to the PQQ submission deadline. The date, venue and time will be advised shortly after the publication of this notice and potential suppliers are advised to check regularly for further details. Any supplier unable to attend may request the slide deck from the day. The event will be held in London. To register for the Supplier event, please register via email address in section 1. There will be a limit of 3 attendees from each supplier at the event. Please provide details of each attendee when registering for the event. Further details of the event, including venue, will be sent following registration. Suppliers must have registered for the Supplier Event 2 working days prior to the event; registration cannot be guaranteed after this time.
HMRC is using a SAP Ariba e-sourcing tool or application for this procurement. Tenders will normally not be fully considered or evaluated unless Tenderers have first demonstrated that they have the necessary personal standing and are eligible and suitable to be awarded a public contract. Tenderers will therefore be required to provide a statement within an online ‘selection questionnaire’ as to whether any of the circumstances (relating to mandatory and discretionary grounds for exclusion) described in Regulation 57 of the Public Contracts Regulations (PCR) 2015 apply. Revenue compliance will be considered and checks will be undertaken throughout the tendering exercise, using, as applicable, information from HMRC's own records. UK applicants will be required to provide their tax reference numbers: i.e. Value Added Tax registration number, PAYE collection reference and Corporation Tax or Self-Assessment reference, as applicable. Overseas or non-UK Tenderers will be required to submit a certificate of tax compliance obtained from the country in which they are resident for tax purposes. If a company is a subsidiary, a member of a group or a consortium, the above details may also be required in respect of the parent company, other group members or each consortium member as appropriate. Information may also be required in respect of sub-contractors who will prospectively be performing core or major elements of the requirement.
HMRC is using a SAP Ariba e-sourcing tool or application for this procurement. Tenders will normally not be fully considered or evaluated unless Tenderers have first demonstrated via an online ‘selection questionnaire’ that they have the necessary economic or financial capacity to perform the contract. Actual requirements will vary depending on the particular requirement or contractual opportunity, but, as a minimum, the questionnaire will request the following information: 1) audited accounts (to include balance sheet and statement of profit and loss) and/or similar financial statements or information; 2) statement of turnover in respect of the required goods and/or service only; and 3) details of Public Liability and Employers Liability Insurance (as applicable) and other relevant insurances. If a company is a subsidiary, a member of a group or a consortium, the above details may also be required in respect of the parent company, other group members or each consortium member as appropriate.
1) Tenderers will be requested (via PQQ) to provide evidence of previous relevant experience in the last 3 years, demonstrating capacity and ability to provide the required goods and/or services, inclusive of dates, size/value of contract and customer address/contact names for reference purposes;

Eligibility requirements: HMRC is using a SAP Ariba e-sourcing tool or application for this procurement. Tenders will normally not be fully considered or evaluated unless Tenderers have first demonstrated that they have the necessary personal standing and are eligible and suitable to be awarded a public contract. Tenderers will therefore be required to provide a statement within an online ‘selection questionnaire’ as to whether any of the circumstances (relating to mandatory and discretionary grounds for exclusion) described in Regulation 57 of the Public Contracts Regulations (PCR) 2015 apply. Revenue compliance will be considered and checks will be undertaken throughout the tendering exercise, using, as applicable, information from HMRC's own records. UK applicants will be required to provide their tax reference numbers: i.e. Value Added Tax registration number, PAYE collection reference and Corporation Tax or Self-Assessment reference, as applicable. Overseas or non-UK Tenderers will be required to submit a certificate of tax compliance obtained from the country in which they are resident for tax purposes. If a company is a subsidiary, a member of a group or a consortium, the above details may also be required in respect of the parent company, other group members or each consortium member as appropriate. Information may also be required in respect of sub-contractors who will prospectively be performing core or major elements of the requirement.

Award value: 200000000