Public procurement notice: Voluntary Ex Ante Transparency Notice
Published: 2020-06-29
Buyer: Partners Procurement Service
Country: UK
Contract type: Services
Procedure: Contract award without prior publication
CPV classification: 72267000: Software maintenance and repair services
Estimated value: 740120 GBP

Technical requirements: Direct award for a 5-year Software Maintenance and Support for Varion Eclipse/ Ario-Ro Information Systems for Precision Truebeam Linac Systems
Direct award contract for 5 years to maintain, support and ensure all upgrades are applied to Varian Truebeam as follows for the eclipse and Aria-Ro;
Varian will perform the full program for the Periodic Maintenance Inspections (PMI) annually, in accordance with Varianrecommendations. The PMI will be performed during Varian's standard business hours at mutually agreed upon dates and times. The quantity and frequency of the inspections will depend on the system configuration.
Varian will perform all mandatory safety and reliability modifications for the equipment covered under this agreement during standard business hours.
The customer is entitled to discounted labor rates for any service performed that is not covered under this support agreement.
Customer is entitled to receive all optional maintenance releases and service packs released by Varian for the Covered Equipment. Any training associated with optional maintenance releases and service packs is covered and will be provided according to Varian's Training Guidelines.
Varian will provide all major software upgrade releases on the Covered Equipment by installing the most recent production version. Any training associated with the upgrade is covered and will be provided according to Varian's Training Guidelines. Whenever, possible, software upgrades will be installed remotely and performed during Varian's Standard Hours.
Varian will provide on-site field service support for the system covered under this agreement. Support is provided during standard business hours for issues that cannot be resolved by telephone or through remote support.
The customer is entitled to a 10 % discount from list price for parts purchased that are not covered under this support agreement.
Existing ARIA RO reports created by Varian — specifically for a customer — will be upgraded to function again after a software update or upgrade performed by Varian.
Varian's help desk specialists will provide technical support for the covered equipment. Support is available by telephone, through the MyVarian portal, and e-mail during Varian's Standard Hours.
For Varian software products that require remote access, Customer must have a Remote Access (SmartConnect) connection enabled. Varian will provide remote diagnostics and support during Varian's Standard Hours for service of a defect or an error that cannot be resolved by telephone or e-mail.
Varian's help desk specialists will provide clinical product support for the covered equipment. Support is available by telephone,through the MyVarian portal, and e-mail during Varian's standard Hours.
The integrated system discount entitles the customer to a discount on the actual list price of the chosen SLA, if both the OIS and TPS system components are covered by the software contracts.
Direct aware to the original equipment manufacturer and sole supplier of essential software support and maintenance to the precision medical equipment used for cancer treatment as detailed above.


Winner: Varain Medical Systems UK Ltd
Award value: 740120