Public procurement notice: Contract Award Notice
Published: 2018-12-22
Buyer: The IT and Development Agency on behalf of the Danish Customs and Tax Administration, under the ministry of Taxation
Country: DK
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 48500000 | 48510000 | 72000000 | 72260000: Software-related services
Award criteria: The most economic tender

Technical requirements: The contracting authority (the Danish Customs and Tax Administration) is responsible for administration and collection of direct taxation, VAT, and other forms of indirect taxation and customs procedure in Denmark.
As part of this task, the contracting authority is present on various social media, where the contracting authority interacts with Danish citizens. To support this task the contracting authority needs a social media marketing software to help manage activities across the contracting authority’s various social media profiles, accounts and pages.
The supplier shall provide the social media marketing software specified in the tender documents in accordance with the supplier’s standard terms and the data processing agreement entered into by the parties.
The number of users that shall have access to the solution may vary in the duration of the contract. The expected amount of users is 25.
The supplier shall provide a support scheme related to the solution and the contracting authority’s appliance of the solution.
Support may be delivered remotely, e.g. via telephone, email or chat in accordance with the supplier's standard terms, unless otherwise agreed in writing between the parties.
In accordance with Act no 593 02/06/2016 (“Lov om Klagenævnet for Udbud”), which can be downloaded from www.retsinformation.dk, the deadlines for submitting a complaint are the following:
Complaints regarding a candidate not being selected must be filed with The Complaints Board for Public Procurement within 20 calendar days starting the day after the contracting authority has sent notification to the candidates involved, cf. section 171 or section 2 (1) No. 1 of the Danish Public Procurement Act if the notification includes a short account of the relevant reasons for the decision.
1) 45 calendar days after the contracting authority has published a contract award notice in the Official Journal of the European Union (with effect from the day following the publication date).
2) 30 calendar days from the day following the day on which the contracting authority has informed the tenderer that the contracting authority has entered into a framework agreement with reopening of competition or a dynamic purchasing system if the notification includes a short account of the relevant reasons for the decision.
3) 6 months after the contracting authority has signed a framework agreement from the day following the day that the contracting authority has notified the tenderers, cf. section 2 (2) or section 171(4) of the Danish Public Procurement Act.
4) 20 calendar days from the day after the contracting authority has announced its decision, cf. section 185 (2) of the Danish Public Procurement Act.
The complainant must inform the contracting authority of the complaint in writing not later than simultaneously with the lodging of the complaint to the Complaints Board for Public Procurement. The complainant must state whether the complaint has been lodged in the stand-still period. If the complaint has not been lodged in the stand-still period, the complainant must also state whether it is requested that the complaint be given suspensive effect.