Public procurement notice: Contract Notice
Published: 2023-09-22
Buyer: Departementenes sikkerhets- og serviceorganisasjon
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48510000 | 64200000 | 64214200 | 72410000: Provider services | 79512000
Estimated value: 18000000 NOK
Submission deadline: 2023-10-23
Award criteria: The most economic tender

Technical requirements: The procurement will ensure a future-oriented switchboard and contact centre solution. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day.
The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.
The procurement will ensure a future-oriented switchboard and contact centre solution. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day.
The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.
The contract duration will be 3 years, with an option for the contracting authority to extend the contract for 1+1+1 year, for a total maximum of 6 years.
In the assessment, the contracting authority will emphasise the number of relevant assignments over the last three years and the relevance of the assignments in relation to their nature and value as in this procurement
The tenderer's response to the qualification requirement in point 5.4 (tender documentation) on reference assignments.
In the assessment, the contracting authority will emphasise the company's activities in the delivery of services under this agreement, as well as the tenderer's capacity and reliability.
The tenderer's response to the qualification requirement in section 5.4 (Tender Documentation), regarding suitability to carry out the assignment
Norwegian companies: Company registration certificate or a printout from the Unit Register for sole proprietorships not required to register.
Foreign tenderers: Verification that the tenderer is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. The verification can be submitted in writing or by referring to BRIS.
A certificate, not older than 6 months, which verifies that the tenderer has fulfilled the obligations of payment of taxes, social security contributions and VAT. The certificate can be ordered and obtained from Altinn by using a separate link on skatteetaten.no. Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities.
Requirement: The tenderer must be able to show adequate economic and financial capacity for the delivery.

Eligibility requirements: Requirements: The tenderer must be a legally established company. Documentation: Norwegian companies: Company registration certificate or a printout from the Unit Register for sole proprietorships not required to register. Foreign tenderers: Verification that the tenderer is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. The verification can be submitted in writing or by referring to BRIS.

Award value: 18000000