Public procurement notice: Contract Notice
Published: 2021-11-17
Buyer: Ministry of information society and administraton
Country: MK
Contract type: Services
Procedure: Open procedure
CPV classification: 72250000: System and support services
Estimated value: 59000000 MKD
Submission deadline: 2021-12-14
Award criteria: The most economic tender

Technical requirements: • Preventive, reactive and adaptive maintenance of the National e-Services Portal with its components, including the e-Services Delivery Platform, hereinafter referred to as the Portal,
The supplier of the procurement is obliged to continue the support from the manufacturer of the software products for a minimum of 36 months from the day of signing the contract for the mentioned licenses from item 3.4.10. List of software products used for the National Portal
• Preventive, reactive and adaptive maintenance of the National e-Services Portal with its components, including the e-Services Delivery Platform, hereinafter referred to as the Portal,
Due to the criticality of the system, the bidder in his bid needs to guarantee that he can start immediately on the day of signing the Contract by performing preventive maintenance services (with all defined SLA parameters) and performing adaptive maintenance services, and in accordance with the conditions defined in the signed Contract.
The contract that will be concluded in accordance with this procurement will be for a period of 36 months from the day of its signing.
Services for preventive, reactive and adaptive maintenance of systems for the national e-services portal should generally include:
•	• Preventive maintenance which includes: proactive resolution of technical and systemic challenges by continuously diagnosing the current situation, ie recognizing all possible technical and systemic problems and resolving them; and functional maintenance which includes a series of actions of measurement, recording and analysis of relevant parameters and timely taking of appropriate measures, in order to ensure optimal and confidential operation of the Portal and minimize the possibility of malfunction that would result in unexpected work delays.
•	• Reactive maintenance which includes solving problems based on reported incidents, by determining the cause of the problem and solving it in the shortest possible time. This in particular covers, but is not limited to technical defects, network outages, hardware failure, software problems, bugs, communication difficulties, malfunction of the Portal or its components and similar things.
•	• Adaptive maintenance that includes minimum working hours on a quarterly level for new requirements related to the entire infrastructure and software of the Portal, without the possibility of exceeding the funds provided annually.
• Preventive, reactive and adaptive maintenance of the National e-Services Portal with its components, including the e-Services Delivery Platform, hereinafter referred to as the Portal,
The supplier of the procurement is obliged to continue the support from the manufacturer of the software products for a minimum of 36 months from the day of signing the contract for the mentioned licenses from item 3.4.10. List of software products used for the National Portal
2.2.1 The Contracting Party shall exclude any economic operator from the public procurement procedure if it determines that the economic operator, or the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or adopt decisions or to perform oversight over the economic operator, has been sentenced with an enforceable judgement in the last 5 years on committed crime that involves elements of the following crimes stipulated under the Criminal Code:
2.2.2. The contracting party shall exclude any economic operator from the public procurement procedure, if an economic operator:
-  has unpaid taxes, payroll taxes or other public charges, except in cases when the economic operator has been permitted to pay taxes, payroll taxes or other public charges by means of deferred payment in compliance with special provisions and performs regular payment thereof;

Eligibility requirements: 2.2.1 The Contracting Party shall exclude any economic operator from the public procurement procedure if it determines that the economic operator, or the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or adopt decisions or to perform oversight over the economic operator, has been sentenced with an enforceable judgement in the last 5 years on committed crime that involves elements of the following crimes stipulated under the Criminal Code: - participation in criminal organization, - corruption, -tax and payroll tax evasion, -terrorism or criminal acts related to terrorist activities, - money laundering and financing terrorism, and - child labor and human trafficking. 2.2.2. The contracting party shall exclude any economic operator from the public procurement procedure, if an economic operator: -  has unpaid taxes, payroll taxes or other public charges, except in cases when the economic operator has been permitted to pay taxes, payroll taxes or other public charges by means of deferred payment in compliance with special provisions and performs regular payment thereof; -  undergoes bankruptcy or liquidation proceeding; - has been sentenced with secondary penalty - prohibition for participation in public call procedures, procedures for awarding public procurement contracts and public-private partnership contract; - has been has been sentenced with secondary penalty – temporary or permanent prohibition to perform a particular activity; - has been sentenced with misdemeanor sanction – prohibition to perform profession, activity or duty, or temporary prohibition to perform a particular activity, or - issues false information/data or fails to submit information/data requested by the Contracting Party. 2.2.3 The Contracting Party shall exclude the economic operator from the public procurement procedure if the economic operator is listed under the list of issued negative references under Article 101 paragraph (3) of the Law on Public Procurements by the final deadline for delivery of bids or participation requests. 2.2.4 The Contracting Party shall exclude the economic operator from the public procurement procedure in cases when the exclusion condition is enlisted under the tender documentation: a) if the contracting party has valid reasons to determine that the economic operator has signed contracts with other economic operator with purpose or effect to distort competition. The determination of the contracting party stipulated under this item shall be considered valid if the Commission for Protection of Competition notifies the contracting party that it will initiate a misdemeanor procedure within a deadline of 15 days, based on notice lodged by the contracting party; b) if the economic operator has demonstrated significant or constant shortcomings in meeting key duties in previous public procurement contracts or previous concession and public-private partnership contracts signed with said contracting party, which, in turn, resulted in unilateral contract termination, damage claims or undertaking of other similar sanctions by the contracting party; c) if the economic operator exercises illegal influence over the contracting party’s decision or for acquisition of confidential information that would give said economic operator illegal advantage in the public procurement procedure. 2.2.5 To prove that there are no reasons to be excluded from the procedure, the economic operator shall submit the following documents: - statement of the economic operator (of the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or to adopt decisions, or to perform oversight over said economic operator) that in the past 5 years there is no enforceable judgement against them for committed crimes that involve elements of the following criminal acts stipulated under the Criminal Code:  corruptio

Award value: 59000000