Public procurement notice: Contract Award Notice
Published: 2017-12-23
Buyer: University of Durham
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 79410000
Estimated value: 999015 GBP
Award criteria: The most economic tender

Technical requirements: Durham University has developed a new university strategy that sets out our aims to ensure that we are world-leading in research and engagement, education and the wider student experience. Part of the implementation of this new strategy involves an extensive period of service review and improvement. Phase 1 of the programme, which consisted of the development of a high level Target Operating Model for the University and a pilot approach to process review within a single functional area (human resources) is now complete. We will now continue this work into phase 2, focusing on the design and implementation of new operating models and detailed process reviews within all professional services areas.
Durham University is a research-intensive university that prides itself on providing an education and wider student experience that is on par with the very best institutions worldwide. We have been developing a new university strategy that sets out our aims to ensure that we are world-leading in research and engagement, education and the wider student experience.
Part of the implementation of this new strategy involves an extensive period of service review and improvement. As part of this exercise, the University will be revising its overarching operating model for its professional services as well as reviewing and improving a number of strategic processes.
The pilot phase (phase 1) of the programme, which consisted of the development of a high level Target Operating Model for the University and a pilot approach to process review within a single functional area (human resources) is now complete. We will now continue this work into phase 2, focusing on the design and implementation of new operating models and detailed process reviews within all professional services areas.
1) Validated target operating models for professional services areas and supporting implementation plans (to be produced in partnership with project sponsors);
(b) Recommended future state processes with the benefit of the insight of those working in the business area;
The work is likely to be varied and require involvement with staff at differing levels of seniority and expertise.
This authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. The communication will be in the form of a letter which will be issued electronically. The letter will provide a full debrief and contact details should a tenderer wish to appeal the decision. The timescale for appeals will be detailed in the letter.
If an appeal regarding the award of a contract has not been successfully resolved, the Public Contracts Regulations 2006 (SI 2006 No 5) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into, the court may order the settling aside of the award decision or order the authority to amend any document and may award damages. If the contract has been entered into, the court may only award damages.


Winner: PA Consulting Services Limited
Award value: 999015
Number of bids: 6