Public procurement notice: Contract Notice
Published: 2020-09-16
Buyer: Personal Injuries Assessment Board
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000 | 72245000 | 79612000 | 79620000 | 79621000
Estimated value: 2000000 EUR
Submission deadline: 2020-10-16
Award criteria: The most economic tender

Technical requirements: PIAB have now commenced a digital transformation programme. The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals.
With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes.
To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel broad categories for project specific support.
One of the key objectives of PIAB’s Strategic Plan (2019-2024) is the development of innovative service delivery options focussing on greater use of digital technology. In line with this PIAB have now commenced a digital transformation programme.
The focus at this stage is on the delivery of a new claims management platform. This will include the development of a portal for communicating and exchanging information with customers, solicitors and medical professionals. The programme in time may also include the development of financial management and HR systems and may include revisions to our overall infrastructure.
With regards to the delivery of a new claims/case management system, one of the key outcomes we are seeking is to move to a much more automated environment enhancing current processes, and bringing efficiencies to the organisation with the result that there will be significant saving to the organisation and reducing or reliance on external service providers.
To support PIAB in delivering on these key areas, PIAB anticipate a requirement for personnel in the following broad categories for project specific support:
The estimated total value of purchases pursuant to the framework agreement in the region of EUR 250 000 to EUR 2 000 000 (ex. VAT) over the lifetime of the agreement. It is emphasised, however, that this figure is provided strictly for indicative purposes only as there is no guaranteed expenditure under the framework agreement. Note: that the period of any contracts awarded under the framework agreement may extend beyond the date of the expiry of the agreement.
Interest parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. PIAB will not accept responsibility for information relayed (or not relayed) via third parties.
If for any reason, it is not possible to admit to the framework agreement one of more of the tenderers invited following the conclusion of this competitive process, PIAB reserves the right to invite the next highest scoring tenderer(s) to join the framework agreement as appropriate, at any time during the tender validity period. In the event that, the award of any contract, under this framework agreement if the framework member cannot, for whatever reason, deliver the required services to the satisfaction of PIAB; PIAB reserves the right to award the contract to the next highest-ranked tenderer emerging from the process at any time during the contract validity period.
At its absolute discretion, PIAB may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
Without prejudice to the principle of equal treatment, PIAB is not obliged to engage in a clarification process in respect of tenders with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition.


Award value: 2000000