Public procurement notice: Contract Notice
Published: 2018-06-28
Buyer: University College London
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 32540000 | 32550000 | 64214000 | 64215000 | 64227000
Estimated value: 3500000 GBP
Submission deadline: 2018-08-03
Award criteria: The most economic tender

Technical requirements: The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users. This will replace all existing ISDX telephones and user-based Cisco telephones. UCL already have arrangements in place for Microsoft A5 licensing, so this will not be included within the scope of this procurement. UCL plan to split this migration into 3 Phases — Please see ITT document for more details.
The key requirements from the future solution are a Microsoft Teams UC and Telephony solution for all approximately 12 000 UCL users. This will replace all existing ISDX telephones and user-based Cisco telephones. UCL already have arrangements in place for Microsoft A5 licensing, so this will not be included within the scope of this procurement. Communal (non-user based) telephones will be provided from the existing Cisco telephone system. UCL plan to split this migration into the following phases:
— Implementation and maintenance of the core Microsoft Teams UC and Telephony solution, as appropriate,
— Migration of approximately 100 representative users from other departments across UCL, from the Cisco and ISDX telephone systems.
At the end of Phase 1, UCL may decide not to proceed with Phase 2 and 3. If UCL decide to proceed, then the timescales for Phase 2 and 3 will be agreed (if appropriate, Phase 3 may precede Phase 2).
— Phase 2 will only commence on the successful completion of Phase 1 and approval of an associated Business Case,
— Implementation and on-going maintenance of the expanded core Microsoft Teams UC and Telephony solution, as appropriate; Migration to all remaining, approximately 11 400, UCL users from the Cisco and ISDX telephone systems,
— On-going Maintenance of the existing Cisco systems and re-configuration to support up to 500 communal (non-user based) telephones Migration of any communal telephones from the ISDX to the Cisco telephone system,
— Phase 3 is an optional requirement for UCL and will only commence on the successful completion of Phase 1 and approval of an associated Business Case,
— Implementation of a replacement Contact Centre solution for all existing agents (70 of which are existing concurrent agents),
For the Telephony and UC solution, the baseline solution will be a SaaS PBX solution, based on O365 – with integration in to an on-premise PSTN service, Cisco Call Manager and legacy ISDX telephone systems. All non-O365 elements of the solution shall be licensed / owned and operated by UCL after the completion of the implementation, with the Bidder providing fourth line support. For the Contact Centre, the baseline solution can be an on-premise or SaaS based solution, that integrates with the UC and telephony solution proposed. All elements of the solution shall be licensed / owned and operated by UCL after the completion of the implementation, with the Bidder providing fourth line support.
Initial Phase 1 for 2 years. Phase 2 — If the pilot successful, extended for further periods up to a maximum of 7 years. Phase 3 timing unknown, but expected that contract will be co-terminus with the Phase 1 / 2 contract. NB — UCL reserves the right to use the software beyond the support periods specified above on an annual rolling basis. We may also make contracts not co-terminus.
UCL reserve the right to purchase additional modules, further developments, upgrades or versions as it sees fit. This may be beyond scope of initial procurement as it sees fit and may also be in excess of the initial contract value.
UCL is not a contracting authority or a body governed by public law as defined by the Public Contracts Regulations 2015. This procurement process is not regulated by EU or UK public procurement law. Where UCL advertises contracts in the Official Journal of the European Union, it does so on a voluntary basis and does not undertake any obligation to comply with the procurement legislation. UCL reserves its rights in full to adapt or step outside the procedures in the procurement legislation as UCL considers necessary. UCL envisages that there will be some negotiation on the contract terms and commercial aspects of the tender. This may be with one or more suppliers as UCL sees fit. The process seeks to select organizations offering the appropriate capability, capacity and competency.

Eligibility requirements: As set out in the tender documentation.

Award value: 3500000