Public procurement notice: Contract Notice
Published: 2023-06-12
Buyer: Electricity Supply Board ESB
Country: IE
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 72250000: System and support services | 72610000: Computer support services
Estimated value: 7340000 EUR
Submission deadline: 2023-07-21
Award criteria: The most economic tender

Technical requirements: Ongoing support /change support of nMarket/ Portfolio Reporting/BBM/ BBS / FMT (ESB’s fuel management tool). . Candidates will be responsible for a number of workstreams - Tech and Application Support: Oversee day to day maintenance of ESBs ISEM centric applications/services. This is to include troubleshooting tech issues with the business. Deployment Operations: Coordinate and manage the deployment of change with our technical vendor including system configuration and data population for the purpose of both system and user testing. Customer Focused Support: Maintain a constant open conversation with the Trading Business Unit and keep them informed of upcoming change. Coordinate and support urgent technical issues to a resolution. Liaise with other business units for fix implementation as necessary. Real time monitoring of systems will be necessary.
Applicants will be assessed on the quality of their responses to the rules and criteria outlined in the qualification questionnaire and it is anticipated that the top scoring 5 applicants will be invited to tender, subject to than number qualifying.
At the date of issuing this PQQ, it is envisaged that the contract will be for an initial duration of 3 years with an option to extend up to a further 2 years (a potential 5 year contract).   The estimated value stated is for a 5 year duration.
As stated in the pre-qualification information memorandum available on request from www.etenders.gov.ie using CFT ID 1898420
As stated in the Pre Qualification Questionnaire available for download from www.etenders.gov.ie ID Ref :1898420
It is our intention to use the Irish Government Procurement portal (www.etenders.gov.ie) for this competition. Access to this Portal is free of charge. Interested parties must formally register their expression of interest for this competition on eTenders before they can gain access to the PQQ documentation. All information relating to and including the pre-qualification documents, any clarifications and changes will be issued/published via this portal. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties 2) This is the sole call for competition for this service. 3} The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenders. 4) Contract award will be subject to the approval of the competent authorities. 5) It will be a condition of award that candidates are tax compliant. 6) At its absolute discretion, the contracting entity may elect to terminate this procurement process or any contract awarded at any time. 7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, this this is not to be regarded as a de facto requirement. In all cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended. 8) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.

Eligibility requirements: As stated in the Pre Qualification Questionnaire available for download from www.etenders.gov.ie ID Ref :1898420

Award value: 7340000