Public procurement notice: Contract Notice
Published: 2022-09-27
Buyer: Institute of Public Administration
Country: IE
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 50312600 | 50312610 | 50312620 | 72000000 | 72267100: Maintenance of information technology software
Estimated value: 900000 EUR
Submission deadline: 2022-10-24
Award criteria: The most economic tender

Technical requirements: Single-Party Framework Agreement for the Provision of ICT System Administration and Second Level Supports
The IPA requires the provision of ICT System Administration and Second Level Supports Services to be provided on a full end-to-end managed basis by the successful tenderer.  In the main, the IPA uses Microsoft products, and the vendor should have extensive expertise in the Microsoft arena. Please see the PQQ document for further details on the current IPA ICT environment & future projects.
The IPA requires the provision of ICT System Administration and Second Level Supports Services to be provided on a full end-to-end managed basis by the successful tenderer.  In the main, the IPA uses Microsoft products, and the vendor should have extensive expertise in the Microsoft arena.  The administration and support of the following ICT environment is required. Please see the PQQ document for further details on the current IPA ICT environment & future projects.
Due to investment in suitable training & systems to provide the ICT Support & Administration services involved, it is necessary to have a Framework Agreement for a maximum duration of 6 years
1)	Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
2)	Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to respond electronically to the competition.
• There is a maximum upload limit of 2GB per file. Documents larger than this should be divided into smaller files prior to upload.
• In order to submit a document to the electronic postbox, please note that you must click “Submit Response”. After submitting a response, the response may be modified and re-submitted as many times as may be necessary until the RFT deadline has expired. Suppliers should be aware that the “Submit Response” button will be disabled automatically upon expiration of the response deadline.
• Suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. Suppliers should consider the fact that upload speeds vary.
• If you experience difficulty when uploading documents, please contact eTenders Support Desk for technical assistance. Email etenders@eusupply.com or Telephone: 353(0)21 2439277 (09:00am – 17:30pm GMT). All queries must be submitted through the messaging facility on www.etenders.gov.ie.
4)	All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie The details of the person making a query will not be disclosed when circulating the response
6)	The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
9)	At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
10)	Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
11)	Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a


Award value: 900000