Public procurement notice: Contract Notice
Published: 2018-03-31
Buyer: Northern Ireland Housing Executive
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 32500000 | 32540000 | 64200000 | 64210000 | 72000000
Estimated value: 6000000 GBP
Submission deadline: 2018-04-30
Award criteria: The most economic tender

Technical requirements: T1427 — Provision of Unified Communication and Contact Centre Solution for the Northern Ireland Housing Executive
The Housing Executive currently operates a high availability Avaya Aura solution. This is Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilising SIP architecture. The Contractor must provide The Housing Executive with a managed service for the Telephony and Customer Contact Centre solution The Housing Executive leverages this platform on a 24x7x365 basis to underpin services to the public.
The Housing Executive currently operates a high availability Avaya Aura solution. This is Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilising SIP architecture. The Contractor must provide The Housing Executive with a managed service for the Telephony and Customer Contact Centre solution The Housing Executive leverages this platform on a 24 x 7 x 365 basis to underpin services to the public.
In accordance with Regulation 57 of the Public Contracts Regulations 2015 and as set out in the tender documentation available from the address above.
Tenderers must clearly demonstrate that their organisation has the minimum experience defined within the tender documents. Their is also a requirement relating to security standard accreditation and a minimum Avaya partnership level.
The successful contractor’s performance on the contract will be regularly monitored. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting. what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in the Housing Executive for further action. If this occurs and their performance still does not improve to satisfactory levels within the. specified period, it may be regarded as an act of grave professional misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated.
Suppliers Instructions — How to Express Interest in this Invitation to Tender: Register your company on the e-tendersni website (this is only required once) and click on ‘View current opportunities’ to locate this invitation to tender. The Housing Executive reserves the right to abandon the competition at any time. Please refer to the tender documentation for further details. There is no guarantee that any agreement or contract will be put in place in relation to this notice. No compensation etc. will be paid if a tender or resulting agreement is withdrawn and / or the procurement process stopped for any reason. Bidders should take part in this process only on the basis that they fully understand and accept this position.
The Housing Executive will incorporate a minimum 10 calendar day standstill period from the point information on the contract award is communicated to tenderers in accordance with the Public Contracts Regulations 2015.

Eligibility requirements: In accordance with Regulation 57 of the Public Contracts Regulations 2015 and as set out in the tender documentation available from the address above.

Award value: 6000000