Public procurement notice: Contract Notice
Published: 2019-02-07
Buyer: Post Office Ltd
Country: UK
Contract type: Services
Procedure: Competitive dialogue
CPV classification: 30000000 | 30123200 | 30123600 | 30123610 | 30123620
Estimated value: 357000000 GBP
Submission deadline: 2019-03-11
Award criteria: The most economic tender

Technical requirements: Μηχανήματα γραφείου και υπολογιστές, εξοπλισμός και προμήθειες εκτός από έπιπλα και πακέτα λογισμικών
Irodai és számítástechnikai gépek, berendezések és kellékek, a bútorzat és a szoftvercsomagok kivételével
Macchine per ufficio ed elaboratori elettronici, attrezzature e forniture, esclusi i mobili e i pacchetti software
Biuro ir skaičiavimo mašinos, įrenginiai ir reikmenys, išskyrus baldus ir programinės įrangos paketus
Kantoormachines en gegevensverwerkende apparatuur, kantooruitrusting en -benodigdheden, uitgez. meubilair en softwarepakketten
Máquinas, equipamento e material de escritório e de informática, excepto mobiliário e pacotes de programas (software)
Kancelárske a počítacie stroje, vybavenie a spotrebný materiál s výnimkou nábytku a softvérových balíkov
This procurement is for the provision of transaction processing, managed services and hardware for the automation of a proportion of 11 500 Post Office branches. Solutions will depend upon the demands of each branch and a number of demographics such as geographic location and cash in/outflow.
Lot 1 is for the provision of a highly resilient, compliant and secure platform providing ATM switching to Link and other schemes.
Lot 2 is for the provision of multi-vendor software, telecommunications services, hardware installation and maintenance services, monitoring and helpdesk, fraud and security solutions, cash management, balancing and disputes management and other self-service operational services including provision of management information.
Lot 3 is for ATM hardware, Lot 4 is for a range of self-service hardware including but not limited to deposit and cash recycling equipment and Lot 5 is for teller cash automation supply but is not limited to cash recycling hardware.
The procurement will primarily deliver device driving and transaction switching and routing services that are compliant with all relevant schemes concerned with the processing of financial transactions at devices installed in POL branches throughout the UK and NI. Additionally, the procurement will include scheme membership to include certified service bureau facilities with Link. The service will be capable of providing switching and routing services to other schemes and financial institutions via various mechanisms, including but not limited to Visa and Mastercard. The services must be fully compliant with the relevant scheme rules and regulations and the supplier must provide regular reporting against the relevant scheme rules to attest to compliance and provide supporting MI as and when required. The services must include secure and encrypted telecomms services between the supplier’s systems and the relevant automated device to meet the standards laid down by the relevant Scheme. The services must be highly resilient to at least 99,999 % (this will form part of the contract negotiation), with critical functions being supported by active/active or hot standby services to enable continuity of service in the event of a DR event. The services must be secure and provide a multi layered approach to security and fraud ensuring that monitoring is undertaken for fraudulent activity and cyber related crime. All suspicious fraud and IT security incidents must be monitored, identified and managed through to a satisfactory resolution. The services must enable the efficient delivery of change and ensure that all mandatory change is implemented within scheme requirements and at no cost to POL and that POL receives financial benefit from change that is beneficial to multiple customers of the service provider i.e. shared/pro rata costs. The suppliers must demonstrate the ability to deliver innovation both in terms of service delivery and development and costs management. The service shall be capable of delivering all current and future mandatory services as defined by the relevant schemes, including but not limited to withdrawals, balance enquiries, printed receipts, PIN management services (PIN unlock and PIN change), DCC, mobile phone top ups and charity giving services together with any future services. Additionally the service shall be capable of supporting current and future POL defined solutions including but not limited to support for the Post Office Card Account (POCA) or any other POL derived card based account, digital applications, mobile/smart phone applications, bitcoin, coin, cash and cheque deposit including mixed media, bill payment services and value added services for example text to speech through a culture of innovation and continuous improvement. The service must be capable of providing a disputes/chargebacks resolution service or data to aid the provision of these services to POL’s chosen third party supplier for Lot 2 (Managed Services) for failed customer transactions and partial transactions. The services must be delivered in such a way to meet service levels defined by POL and the relevant scheme(s) through which the disputes originated. The service must be capable of providing MI to aid the balancing and reconciliation of automated transactions including but not limited to cash and coin withdrawals and cash, coin and cheque deposit. This service may be delivered via a managed service or through the provision of the required data to POL or POL’s nominated third party via a real time web portal to enable them to deliver the service. The data must be fit for purpose to enable the resolution of balancing differences that result in either shortages or overages at an automated device and delivered to defined SLAs. The system must be capable of providing consistent functionality and look and feel as far as practicable across all devices. The service must include regular performance reporting daily, weekly and monthly.
The contract term will be for an initial period of 60 months with option to extend on one or more occasions up to a maximum period of 84 months.
— a suitable single software platform that is capable of supporting multi-vendor hardware for all POL banking automation and self-service transactions,
— a software stack that includes an industry supported operating system, application software for driving self-service devices, and flexibility to present multiple issuer customer screens,

Eligibility requirements: The solution(s) must be scheme compliant including but not limited to Link, Visa and MasterCard and any other scheme that governs the operation of ATMs and other self-service technology that dispenses cash, enables cash deposits and other financial transactions and financial services. The solution must be compliance with PCI DSS standards The solution must comply with all relevant Government and regulatory legislation including but not limited to the Bank of England and the FCA. Respondents must demonstrate their ability to deliver a solution that meets current standards and that is future proofed to meet changing market needs and regulatory requirements.

Award value: 357000000