Public procurement notice: Contract Notice
Published: 2020-10-14
Buyer: Transport for London
Country: UK
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 48330000 | 72000000
Estimated value: 12000000 GBP
Submission deadline: 2020-11-11
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Transport for London (TfL's) Dial-a-Ride (DaR) service is responsible for delivering a multi-occupancy door-to-door transportation service. The service is available to registered members living in London boroughs who are unable to access mainstream public transport.
DaR are seeking to replace the current booking and scheduling system that is in place. The new solution is required to support the aspirations of the assisted transport services (ATS) roadmap, which aims to bring together customer access to multiple ATS options (including non-TfL systems, funders and suppliers) onto a single platform, to enable ATS customers to self-service access the most appropriate form of transport and sources of funding to meet their travel needs, whether or not they are directly operated by TfL. Some of the potential named third parties can be found in II.2.4).
TfL also seeks to exploit advancements in technology, to generate efficiencies whilst maintaining service quality. It's hoped a new solution will improve operational efficiencies within DaR but continue to satisfy customer needs.
TfL's Dial-a-Ride (DaR) service is responsible for delivering a multi-occupancy door-to-door transportation service. The service is available to registered members living in London boroughs who are unable to access mainstream public transport.
DaR are seeking to replace the current booking and scheduling system that is in place. The new solution is required to support the aspirations of the assisted transport services (ATS) roadmap, which aims to bring together customer access to multiple ATS options (including non-TfL systems, funders and suppliers) onto a single platform, to enable ATS customers to self-service access the most appropriate form of transport and sources of funding to meet their travel needs, whether or not they are directly operated by TfL. These third parties include, but is not limited to, London Councils, TaxiCard and Hospital Trusts. Commercially, this process of integration will be managed via the contractual change control process.
TfL also seeks to exploit advancements in technology, to generate efficiencies whilst maintaining service quality. It's hoped a new solution will improve operational efficiencies within DaR but continue to satisfy customer needs.
Due to the potential integration projects with other ATS providers in London, the estimate value stated in this notice at GBP 12 000 000 is inclusive of any potential integration work during the course of the 8-year contract (as detailed in II.2.11), this contract has an initial 6-year term, with the option to extend for a further 2 years) as well as any additional, related services. For clarity, the estimated initial contractual spend over 8 years is GBP 4 400 000. This figure only includes the requirements for TfL ATS and does not consider the third parties who could potentially integrate with the solution. If third parties do utilise the solution, this additional spend could bring the total cost of this contract to GBP 12 000 000.
Full details of the requirements can be found in the procurement documents, in particular Volume 4 of the documents, accessible via the project page in TfL’s eTendering portal ProContract: http://procontract.due-north.com/Home/About
Full details of the award criteria can be found in the procurement documents, in particular Volume 2 of the documents, accessible via the project page in TfL’s eTendering portal ProContract: http://procontract.due-north.com/Home/About
TfL will make an informed decision on contract renewal at an appropriate time during the course of the contract.
The initial term of the contract is for 6 years. TfL, at it's sole discretion, will have the option to extend the contract for a further 2 years, with the maximum duration of the contract being 8 years.
Economic operators wishing to participate should access the detailed procurement documents referred to in this contract notice, decide on their interest and capacity and capability for delivering the services which are the subject matter of this contract notice and complete and submit the SSQ by the deadline date specified in section IV.2.2). Further information and guidance in the SSQ and other procurement documents.
Information about the contract performance conditions can be found in the procurement documentation, particularly Volume 4 and Volume 5 — draft contract.
The bidders will be submit a response to a supplier selection questionnaire (SSQ) by the deadline outlined in section IV.2.2) of this contract notice. The SSQ submissions will then be evaluated and the top scoring five bidders will be short-listed and invited to submit a tender response. Full details on the SSQ, evaluation and short listing process can be found in the tender documentation available at TfL’s etendering portal ProContract; http://procontract.due-north.com/Home/About

Eligibility requirements: Economic operators wishing to participate should access the detailed procurement documents referred to in this contract notice, decide on their interest and capacity and capability for delivering the services which are the subject matter of this contract notice and complete and submit the SSQ by the deadline date specified in section IV.2.2). Further information and guidance in the SSQ and other procurement documents.

Award value: 12000000