Public procurement notice: Contract Award Notice
Published: 2017-11-25
Buyer: Selwood Housing Society Limited
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 64200000 | 72000000
Estimated value: 2275496 GBP
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Lot 2 Communications solution supply, design and build including contact centre solution and provision of ongoing support.
The design and build of a new software platform including operating systems, application delivery, active directory, Microsoft Azure provision and licensing, application and server management, end user device management and file and database backups.
Selwood are seeking a strategic partner to implement and support a migration to the cloud and a new thick-client infrastructure. Our current managed services contract is coming to an end and we wish to take this opportunity to abandon our current outdated, inflexible solution and build an infrastructure that will be capable of supporting our aim to be a dynamic, customer-focussed organisation.
End user devices, networking, connectivity and a hybrid cloud solution will all be provisioned through the other streams of this procurement.
This contract is for provision of the software and services that will bring those components together into a cohesive solution, comprising:
— Professional Services to reconfigure / build / migrate core infrastructure software and services including security and management solutions.
— Professional Services to build a deployment and management infrastructure for the new thick-client architecture, including end user device configuration.
— Professional Services to support the migration of applications and services into the new private cloud and onto the new thick clients.
Potential suppliers are encouraged to attend a technical briefing to be held at Selwood's offices on 14th July at 10:00.
Selwood will involve the chosen supplier in additional project and change work as required by the organisation. Additional requirements may include templates for new virtual machines, rate-card pricing for additional services or equipment, templates for user or group objects, or any other methods that will facilitate controlled but swift changes to the scale or structure of the solution.
Potential suppliers are encouraged to attend a technical briefing to be held at Selwood's offices on 14th July at 10:00.
Selwood require a new unified communications solution to replace the current hosted Mitel telephony platform. We need the solution to mirror the rest of the infrastructure in its mobility and flexibility. Our Mitel contact centre software will need to be replaced with a new multi-channel contact centre solution which is fully integrated with the main UC solution. Proposals should incorporate supply of all components and licensing, as well as implementation, training and ongoing support.
Selwood do not intend to maintain the skills in the ICT team to support a telephony solution in house. Administrative functionality will be required by Selwood staff for procedures such as user administration, alteration of recorded messages, etc. in order to provide a timely service to the business. All other support, configuration and maintenance will be the responsibility of the potential provider.
— Provision of a new communications solution for the whole Selwood group which integrates with the software solution described in EU1.


Winner: Lineal Software Solutions Ltd.
Award value: 2275496
Number of bids: 2