Public procurement notice: Contract Notice
Published: 2017-12-12
Buyer: Statens lånekasse for utdanning
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 72212222 | 72212224 | 72212311 | 72212780 | 72222300: Information technology services
Estimated value: 2000000 NOK
Submission deadline: 2018-01-08
Award criteria: The most economic tender

Technical requirements: The aim is to enter into a framework agreement with one tenderer who can offer 2 cloud-based service management systems. The system shall be the only portal for registering and following-up errors, orders and changes for IT user support. At the same time, it shall include a self-help portal where employees can register cases and find help themselves.
The Norwegian State Educational Loan Fund has an internal IT department that, amongst other things, handles IT user support and contact with operation suppliers, including change management and licence administration.
The Norwegian State Educational Loan Fund shall enter into a framework agreement with 1 tenderer who can offer 2 cloud-based ITSM or similar systems for service management. The Norwegian State Educational Loan Fund would like to start to use public cloud services to the greatest possible degree where appropriate. The use of a public cloud is supported by the Digitalisation Directive, the National Strategy for Using Cloud Services and the Norwegian State Educational Loan Fund´s sourcing strategy.
Tenderers must be able to offer 2 cloud-based ITSM system so that the Norwegian State Educational Loan Fund shall be able to replace or make supplementary procurements if the need changes in the framework agreement period.
When changing to another system than what the Norwegian State Educational Loan Fund currently has a contract for, or changing the ITSM in the contract period, the Norwegian State Educational Loan Fund will need consultants to implement the system, so that it can replace the existing system. In addition, we would like the tenderer to have consultants who can give advice on any development of the system and/or changes to which systems that ought to be used when the Norwegian State Educational Loan Fund needs this.
The offered systems must support the need for self-service systems and automation and the Norwegian State Educational Loan Fund must be able to make most of the adaptations itself. The systems must be able to import existing functionality and content from the current system, as well as be integrated with the tenderer, cloud services and other collaboration partners´ ITSM tools. When choosing another service than the current one, the functions that are established in the existing service must be continued in the new system and be part of the implementation. The Norwegian State Educational Loan Fund currently uses ServiceNow and the current set-up is described in Annex 1 of the tender documentation.
Tenderers shall be registered in a company register, professional register or a trade register in the country where the tenderer is established.

Eligibility requirements: Tenderers shall be registered in a company register, professional register or a trade register in the country where the tenderer is established.

Award value: 2000000