Public procurement notice: Contract Notice
Published: 2018-12-26
Buyer: Bron Afon Community Housing Ltd
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 79512000 | 79711000: Alarm monitoring services
Estimated value: 475000 GBP
Submission deadline: 2019-01-16
Award criteria: The most economic tender

Technical requirements: The contracting authorities have requirements for an out of hours call handling and alarm monitoring service.
The contracting authorities are seeking a suitably accredited, experienced and skilled organisation (“provider”) to provide out of hours call monitoring and handling services and alarm monitoring services.
The provider must be able to deliver all aspects of the service requirements for all of the contracting authorities that are party to this contract.
It is anticipated that services will be provided across multiple county borough area's as per the above mentioned NUTS codes.
The contracting authorities are seeking a suitably accredited, experienced and skilled organisation (“provider”) to provide out of hours call monitoring and handling services and alarm monitoring services.
The provider must be able to deliver all aspects of the service requirements for all of the contracting authorities that are party to this contract.
The provider shall provide an inbound telephony service for their customers when the business is closed or when the “in hours” team are unavailable.
The service must include the 24/7 monitoring of thirty-seven (37) fire alarms in communal areas of dwellings for the length of the contract.
The service must include call monitoring services to our tenants within our sheltered schemes (222 units). In addition, we also have 220 dispersed piper alarms in the community. The units are Tunstall Lifeline Vi in the community and are connected to the main power supply and telephone line in a tenant’s home.
The service must include 24/7 monitoring of all alarms including fire and smoke detector alarms both in individual flats and the communal areas of the sheltered schemes for the length of the contract.
There are multi sensors in the hallway of each individual flat. The hardwired equipment provided by Tunstall not only links into fire alarm systems but also door entry. We would need the provider to allow remote entry to the schemes and the main key safe operation.
In addition, tenants with alarms have pendants which may be activated usually called a “person trigger”, we would expect the monitoring service to respond to such an activation.
The initial term contract term shall be two (2) years with the option to extend by up to three (3) further periods of up to twelve (12) months each or any combination of periods to a maximum contract duration of five (5) years.
Bron Afon is undertaking this procurement process electronically using the electronic tendering system eTenderWales provided by Jaggaer. eTenderWales can be accessed via https://etenderwales.bravosolution.co.uk. In order to access the invitation to tender documentation prospective tendering organisations must create a free account within eTenderWales if they do not already have one.
Persons authorised in accordance with Bron Afon Community Housing Ltd's procurement and contract rules available from www.bronafon.org.uk

Eligibility requirements: Tendering organisations must hold: — Information Commissioner’s Office Data Protection Register Registration or equivalent, — Telecare Services Association Membership or equivalent.

Award value: 475000