Public procurement notice: Contract Award Notice
Published: 2017-05-06
Buyer: The Council of the Borough of Kirklees
Country: UK
Region: Calderdale, Kirklees and Wakefield
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000
Estimated value: 1610000 EUR
Award criteria: Lowest price

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Kirklees requires a strategic partner to support the development of a Digital by Design solution. Kirklees Digital Strategy is orientated around pushing the maximum number of services, transactions, and information requests to be self-service, end to end automated, fully integrated, designing out human interaction and stop/starts within processes. The facilities should be fully configurable and deployable to the contracting authority's current and future needs, with freedom to innovate with, deploy and scale wherever necessary. The facilities are expected to be used by the contracting authority and any of its partner organisations, staff, and volunteers in the delivery of Local Government Services to the citizens, tenants, staff, and businesses of Kirklees. Kirklees is keen to deliver its Digital Services in an ‘Omni Channel’ approach, whereby the same process and experience is employed to deliver each of the services.
To procure the capability and facilities to build and maximise its use of fully Digital by Design Services, and envisages this to be by means of a suite of tools to enable its Digital Development Team to build fully Digital by Design services. The contracting authority's Digital Strategy is orientated around pushing the maximum number of services, transactions, and information requests to be self-service, end to end automated, and fully integrated, designing out human interaction and stop/starts within processes. The facilities should be fully configurable and deployable to the contracting authority's current and future needs, with freedom to innovate with, deploy and scale wherever necessary. The facilities are expected to be used by the contracting authority and any of its partner organisations, staff, and volunteers in the delivery of Local Government Services to the citizens, tenants,staff, and businesses of Kirklees.
Scope — The contracting authority's Digital Strategy is orientated around pushing the maximum number of services, transactions, and information requests to be self-service, end to end automated, and fully integrated ,designing out human interaction and stop/starts within processes. The facilities should be fully configurable and deployable to the contracting authority's current and future needs, with freedom to innovate with, deploy and scale wherever necessary. The facilities are expected to be used by the contracting authority and any of its partner organisations, staff, and volunteers in the delivery of Local Government Services to the citizens, tenants, staff, and businesses of Kirklees. The contracting authority is keen to deliver its Digital Services in an ‘Omni Channel’ approach, whereby the same process and experiences employed to deliver each of the services regardless of it being Fully Self Service, Telephone Assisted Digital, or F to F Assisted Digital.
In accordance with Regulation 86 (Notices of decisions to award a contract or conclude a contract), Regulation 87 (Standstill periods) and Chapter 6 (Applications to Court) of the Regulations, the contracting authority will incorporate a minimum ten (10) calendar day standstill period at the point that information on the conclusion of the contract is communicated to economic operators. This period allows any unsuccessful economic operator(s)to seek further debriefing from the contracting authority before the award of the contract to the successful economic operators. Such additional information should be requested from the address at Sections I.1 and I.3 of this Notice above. If an appeal regarding the award of the contract has not been successfully resolved, then the Regulations provide for aggrieved parties who have been harmed or at great risk of harm by a breach of the rules, to take action in the High Court (England, Wales and Northern Ireland). Any such action must be started within thirty (30) days beginning with the date when the aggrieved party first knew or sought to have grounds for starting the proceedings had arisen. The Court may extend the time limited for starting proceedings where the Court considers that there is a good reason for doing so, but not so as to permit proceedings to be started more than three (3) months after that date. Where the contract has not been awarded, the Court may order the setting aside of the award decision or order the contracting authority to amend any document and may award damages. If however the contract has been awarded, the Court may only award damages or, where the contract award procedures have not been followed correctly, declare the contract to be ineffective.


Winner: Firmstep Ltd
Award value: 1610000
Number of bids: 6