Public procurement notice: Contract Award Notice
Published: 2022-07-13
Buyer: Rigspolitiet
Country: DK
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 72000000 | 72250000: System and support services | 72261000: Software support services | 72263000: Software implementation services | 72265000: Software configuration services
Estimated value: 16490000 DKK
Award criteria: Price, Quality, Security of delivery

Technical requirements: Price
Quality
Security of delivery
Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The Danish National Police need to acquire a new solution to replace the current Voice Broadcast solution.
The Danish National Police acquires the solution on behalf of the users, which among other includes the National Emergency Response Centre (NBC), the National Situations and Operations Center (NSIOC), the National Operational Staff (NOST) and all the police districts, including, Greenland and the Faroe Islands. The solution will serve as a critical communication platform for national and international security incidents and emergencies.
The Danish National Police wants a solution based on Software as a Service, which is already used in organisations comparable to the Danish National Police and that can be integrated with other systems. The solution will be used collectively for communication with approximately 10,000 – 12,000 police employees. About 60 people are expected to access the solution as administrators and it is expected that about 500 users will use the solution for communication. Furthermore, it is expected to use the solution across 20-25 organisational units.
Functionality: The Users need to communicate and send out messages, both within the police and to external partners, via SMS, e-mail or voice mail. Some messages/calls require response options so that users can see who and how many people responded.
Overview: The solution must provide a quick overview of sent messages – Who has received the message and responded?
Operation: The solution must be easy and intuitive to use. An operator shall be able to send messages quickly and efficiently after a simple introduction to the solution.
The solution must support the call for civilian employees in specific situations with a response option.
A. Implementation and integration: The solution is made available to the National Police as a Software as a Service including continuously maintenance of the solution and integrations (e.g. new versions, releases, patches and bug fixes).
C. Training: The supplier must provide training material and training of super users. The training material must enable the Danish National Police to train other users in the solution.
D. Consultancy services or other services provided on an hourly basis: During the contract period, the supplier must provide consultancy services, e.g. in technical assistance for configuring future integrations at the customer's request and the scope and services relating to the termination of the contract.
In relation to section V.4), it is noted that the initial estimated total value of the contract represents the highest value stated in the eatimated range. The tender was published with an estimated value in the form of a range between DKK 15 million to DKK 20 million.


Award value: 16490000
Number of bids: 3