Public procurement notice: Periodic Indicative Notice Without Call For Competition
Published: 2017-09-05
Buyer: Eurail Group G.I.E.
Country: NL
Contract type: Services
CPV classification: 72000000 | 72200000 | 72212500: Communication software programming services | 72212520 | 72230000: Custom software development services

Technical requirements: Mobile App for connecting and supporting Eurail and Interrail travellers (tender for discovery and app development phases).
Developing a travel app with personal and social features is an important objective for Eurail Group G.I.E. This market orientation aims to identify suitable parties that will be invited to make offer for carrying out the Discovery Phase for the PACT (Personal App for Connecting Travellers) project. The key functional requirements for this mobile app are:
— Enhance the travel experience of Eurail/Interrail Pass customers with relevant social app features;
— Integration with other IT solutions, including e-ticketing, tracking travel behaviour, and European railway timetable, to create one face to customers;
Eurail will utilise a Limited Bidding Procurement Procedure to identify a suitable supplier to carry out activities listed below. In order for Eurail to select the candidates that would be invited to make an offer, it therefore requires candidates to submit information on meeting the minimum requirements.
The tender will be awarded through a Limited Bidding Procedure (Meervoudige Onderhandse Procedure), in accordance with the Dutch Public Procurement Act (Aanbestedingswet 2012) and the mandatory proportionality guide ‘Gids Proportionaliteit’.
In this procedure, potentially suitable Tenderers will be asked to submit information regarding the requirements as set forward in the procurement document. The procurement document is available on request. Subsequently, 3 to 5 Candidates that Eurail deems suitable will be selected and will be asked to submit an offer based on a request for proposal, to be sent by Eurail. That tendering procedure will eventually result in the Award of the Contract to the Tenderer with the most economically advantageous Tender.
According to its Mission Statement, Eurail aims to be a ‘Tourism-oriented Provider of a Lifetime Experience’. With the PACT App Project, Eurail intends to help bring this mission to life and develop an ‘all-in-one travel companion’ app which adds value to current and potential Eurail and Interrail customers. Having socialisation as a key component of the app will also allow customers to connect with each other and have stronger engagement with our brands. The app would be a key touchpoint throughout the customer journey, alongside complementary brand channels.
The PACT solution should help to increase the brand awareness of Interrail and Eurail along the customer journey (before, during, and after the trip), inspire potential customers to travel with Eurail and Interrail and, hence, help Eurail to increase sales internationally. In addition, it should also allow Eurail to increase customer knowledge and help to increase overall customer satisfaction. The app should be easy-to-use and should provide functional and emotional benefits to its users.
Eurail will ask the selected tenderers to prepare proposals regarding the Discovery Phase for the PACT project. In this phase the technical and functional requirements (MVP and prioritised backlog), budget, and timeframe for the development of the app will be developed.
The maximum budget allocated for the overall project is estimated to 260 000 EUR, which includes the Discovery Phase and a subsequent App Development Phase. Tenderers' offer, submitted in relation to the Discovery Phase must not exceed 60 000 EUR. The size and budget of the App Development Phase will be further adjusted based on a realistic estimations, made during the Discovery Phase.
Based on the results and experiences in the Discovery Phase, Eurail will decide to either extend the supplier relationship for the purposes of the actual development and implementation of PACT or conduct a separate tender for awarding the execution of the App Development Phase.
Please indicate your interest in participating in this Limited Bidding Procedure by submitting an email, containing the information indicated below to pact@eurailgroup.com before  13.9.2017 at 12:00 CEST.