Public procurement notice: Voluntary Ex Ante Transparency Notice
Published: 2019-10-21
Buyer: Financial Ombudsman Service
Country: UK
Contract type: Services
Procedure: Contract award without prior publication
CPV classification: 30236000 | 30237110 | 32400000 | 32421000 | 32424000
Estimated value: 1500000 GBP

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The Financial Ombudsman Service Ltd is entering into contractual arrangements with Capita Secure Information Solutions Ltd. The contract will be for a term of 2 years. The arrangements relate to the hosting of data centre facilities. Specifically, provision, installation, maintenance and operation of data centre systems; data centre LAN services; data centre inter-connectivity and the provision of Data Centre facilities at 2 separate locations
The supplier will provide the following services to the customer in order to fulfil the requirements for the hosting of the customer's data at 2 remote data centre facilities.
2.1) Implementation and associated support of network links between 2 of the supplier's tier 3 data centre facilities;
The supplier will provide the following services to the customer in order to fulfil the service delivery requirements for the hosting of the customer's data.
3.1) An intelligent hands call-off service procured by the customer through the contract order form process in periods of 15 minutes. The scope of which may include:
3.2) The provision of a secure space within the supplier's data centres accessible to build and support teams for use during the installation phase and for any routine maintenance;
3.3) The provision of client rooms within the supplier's primary and secondary data centres equipped with power, desk-space and internet connectivity available for visiting customer staff and contractors;
3.4.1) An introduction to service pack containing the relevant contact information will be provided by the supplier on service commencement.
3.5) The provision of a designated service delivery manager responsible for the management and reporting of service levels and change requests through service review meetings scheduled at a frequency agreed between the customer and the supplier;
3.6) The provision of regular service level reports produced at a frequency agreed between the customer and the supplier. The content of which to be agreed between the customer and the supplier's service delivery manager following service commencement;
3.7) The provision of secure 'white-list' access arrangements for pre-arranged and short notice visits by customer staff and contractors to enable unescorted access to the supplier's primary and secondary data centres.
The Financial Ombudsman Service runs 2 replicated, remote data centres located in the UK that run most of our day-to-day business systems. The racks that house our equipment are provided by Capita Secure Information Solutions. The links connecting the data centres and our client sites are also provided by Capita.
We're awarding a contract to provide data centre hosting, support and maintenance services to our current supplier, Capita Secure Information Solutions Ltd, without prior publication in the Official Journal of the European Union because:
1) There is significant risk to our IT systems and business operations from decommissioning and moving our data centres from their current locations;


Winner: Capita Secure Information Solutions Ltd
Award value: 1500000