Public procurement notice: Contract Award Notice
Published: 2018-01-16
Buyer: The Pensions Ombudsman
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72000000
Estimated value: 864983.5 GBP
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The Pensions Ombudsman (TPO) has a requirement for an IT Managed Service. TPO has organised its requirements into 9 high level service headings: Platform, IDaam, Desktop, Hardware and Software, Telephony, Support and Reporting, Integration, Governance and Compliance and Innovation. In 4.2018, TPO will relocate to a new Government Hub in London at 10 South Colonnade, E14 4PU. This means that the successful supplier will be required to deliver services in the existing TPO dedicated office, 11 Belgrave Road, London, SW1V 1RB and at the appropriate point switch the services over to the new site (E14).
Services will be required at TPO 11 Belgrave Road, London SW1V 1RB. TPO will relocate to 10 South Colonnade, London, E14 4PU, in April 2018 and the services will then be required at the new site (E14).
Further to the short description provided in II.1.4 above and to provide further indication of needs and requirements, the definitions of TPO service requirements 9 high level service headings are as follows:
IDaaM — The security discipline that enables the right individuals to access the right resources at the right times and for the right reasons.
Hardware & Software — Key components that interact with the User hardware provision to support the service.
Telephony — The technology required for the transmission of voice between parties, including non-repudiation and compliance.
Governance & Compliance — These measures are to ensure service quality is maintained and monitored through-out the service lifecycle.
Innovation — To keep pace with technology progress and business need. Ensuring the requirements put an emphasis on a technology partner as well as service provider.
The contract duration is for 3 years. TPO reserves the right to extend the contract for a further period of up to 1 year. The value at II.1.7 includes the extension period.
This Authority will incorporate a minimum 10 calendar days standstill period at the point information on award of the contract is communicated to tenderers. The Public Contracts Regulations 2015 (SI 2015 nº 87) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months). Where a contract has not been entered into the court may order the setting aside of the award decision or order the Authority to amend any document and may award damages. If the contract has been entered into the court may award damages and in the case of specified breaches of the rules may also order the termination or shortening of the contract and the levying of fines. Economic Operators seeking the termination of a contract (where this is permitted) may be required to bring action within 30-days, although this period is extended to 6-months in specified circumstances. The purpose of the standstill period referred to above is to allow parties to apply to the Courts to set aside the award decision before the contract is entered into.


Winner: Littlefish (UK) Limited
Award value: 864983.5
Number of bids: 1