Public procurement notice: Contract Notice
Published: 2018-10-13
Buyer: Husbanken
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 48400000 | 48442000 | 48800000 | 48812000: Financial information systems
Submission deadline: 2018-11-19
Award criteria: The most economic tender

Technical requirements: The Housing Bank of Norway would like to procure a standard/off-the-shelf loan administration system with options for a loan management system and an Internet bank system. The system will be used to administer the Housing Bank of Norway´s own loans and grants, except housing benefit. These are loans and grants that are given to private persons, municipalities and branch actors. The procurement also includes the implementation project and subsequent maintenance of standard software. Application management and operation are also wanted as options.
The Ministry of Local Government and Modernisation has given the Housing Bank of Norway the task of making the entity more efficient and to use technology to support automation of data acquisition, and in addition, facilitate for comparisons, analysis and predictions. The current loan administration system for handling the Housing Bank of Norway´s own loans and grants is from the mid 1990s. The current systems are to be replaced. The underlying technology, Natural and Adabas, will not be used in the development of new systems in the Housing Bank of Norway.
This project will give the Housing Bank of Norway efficient work processes for administering loans and grants by new and improved ICT support. Customers, financial executive officers and administrative executive officers will gain from the aims.
Borrowers will be recipients of loans and grants from the Housing Bank of Norway. These can be private persons, municipalities and branch actors. The ICT support must contribute to the mentioned groups choosing the Housing Bank of Norway´s network systems first, so that they can carry out their tasks themselves/meet their needs. This involves an Internet bank, digital message exchange and electronic signature. The new system must have open APIs so that it is possible to make an Internet bank system on top of it. A complete Internet bank is also wanted as an option.
Administration is a department in the Housing Bank of Norway´s office for Loans and Grants, with responsibility for contract management, including fixed interest rate contracts, mortgages, invoicing, collection and breach. The ICT support must give them efficiency and improvements through simplified archives, electronic registration and automated case management. The Housing Bank of Norway has outsourced debt recovery to the State Recovery Agency, the new system must support these processes and it must be integrated with the State Recovery Agency.
Financial Policies is a department in the Housing Bank of Norway´s office for Loans and Grants that, together with the Housing Bank of Norway´s regional offices, is responsible for loan and grant case management. An option for a loan case management system must support their need to process applications for loans and grants and applications for payments and contracts. This also includes quota and framework management. The new system ought to be integrated with a service for credit assessments and actual income.
There is a need for basic data on the parties, private persons, municipalities and other legal persons and properties in both loan cases and administration. The system ought to be integrated with Det sentrale folkeregister, Kontaktregisteret, Enhetsregisteret, Matrikkelen, Grunnboken and the service for property value.
Finance is a department in the Housing Bank of Norway´s office for Finance and Communal Services, with responsibility for the accounts and handling payments. The ICT support must give them efficiency and improvements through better data exchange. The system must handle all payments for loans and grants and it must be a complete customer specification of the account and integrated with a bank and Nets for handling payments, and with the main ledger in the Housing Bank of Norway´s financial system, Unit4 Business World (Agresso).
Document is a department in the Housing Bank of Norway´s office for Finance and Communal Services, with responsibility for the archive and post. The ICT support must give them efficiency in the form of better journal quality and simplified processing of applications for access. The new system must be integrated with the Housing Bank of Norway´s journal and archive system, ePhorte, and it must be possible to generate and communicate documents, as well as obtain electronic signatures.
Management and Reports is a department in the Housing Bank of Norway´s office for Management, and Development and Analysis is a department in the Housing Bank of Norway´s office for Knowledge. The ICT support must ensure that they have the necessary data for analysis and reports. The new system must be integrated with the Housing Bank of Norway´s computer warehouse.
Digitalisation is the Housing Bank of Norway´s office that is responsible for providing digital tools and services in the Housing Bank of Norway. Digitalisation will be responsible for the administration, operation and further development of the new system. The ICT support must give them automation of jobs and runs and flexibility as regards changes and error corrections.

Eligibility requirements: See the qualification documentation.