Public procurement notice: Contract Notice
Published: 2017-09-16
Buyer: National Procurement Service (Welsh Government)
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 45300000 | 45400000 | 70333000 | 71314300: Energy-efficiency consultancy services
Estimated value: 100000000 GBP
Submission deadline: 2017-10-19
Award criteria: The most economic tender

Technical requirements: Warm Homes Nest is the Welsh Government's all-Wales, demand-led fuel poverty Scheme for residential properties. Warm Homes Nest is managed by a single Service Provider contracted to deliver an end to end service. The service includes the marketing and targeting of customers, provision of a Central Co-ordination Point for customers to access the scheme and receive advice or referrals to other sources of support, and the provision of a Home Energy Efficiency Improvement Service (HEEIS) for eligible customers. The HEEIS service includes confirmation of eligibility, Whole House Assessment to recommend measures, design and installation of measures, post-installation inspection, aftercare, and in-home advice. The Service Provider will be responsible for procuring a local supply chain to deliver the service set out above, including the purchase of all required materials, and recording and maintaining a detailed data source on behalf of the Welsh Government.
Warm Homes Nest is managed by a single Service Provider Contracted to deliver an end to end service. The service includes the marketing and targeting of Customers, provision of a Central Co-ordination Point for Customers to access the Scheme and receive advice or Referrals to other sources of support, and the provision of a Home Energy Efficiency Improvement Service (HEEIS) for eligible Customers. The HEEIS service includes confirmation of eligibility, Whole House Assessment to recommend Measures, design and Installation of Measures, post-Installation Inspection, aftercare, and in-home advice. The Service Provider will be responsible for procuring a local supply chain to deliver the service set out above, including the purchase of all required materials, and recording and maintaining a detailed data source on behalf of the Welsh Government.
Bidders are invited to submit Bids to become the successful Service Provider to manage and deliver an All-Wales Demand-Led Fuel Poverty Scheme (Nest), whilst achieving and maintaining consistently the highest services and standards throughout the term of the Agreement.
The Contract will be for a period of five years with an option for the Client to extend the Contract for a further period of 3 years (this may be in the form of one or multiple extensions) and includes Break Clauses allowing the Client to terminate the Contract at its absolute discretion at the end of year 3.
It is the intention of the Buying Organisation that the Service Provider(s) shall pay, and shall procure that its sub-Contractors shall pay, the Living Wage to their respective employees, for any services provided throughout the duration of this Agreement.
The Welsh Ministers will not be liable for any bidder costs arising from the non award of this framework.
The authority is using eTenderwales to carry out this procurement process: https://etenderwales.bravosolution.co.uk/web/login.shtml
All tender documentation and associated information for this opportunity is available on the eTenderWales website.
Bidders will need to locate the following Project and ITT on eTenderWales in order to access the tender documentation:
If you are unable to find the relevant Project or ITT whilst using the eTenderWales system, please contact the helpdesk on 0800 3684852.
Quetions regarding the content of the tender must be issued to NPS/Welsh Government through the eTenderWales messaging portal located within the ITT.
Note: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=70131
Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority's economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:


Award value: 100000000