Public procurement notice: Contract Notice
Published: 2019-01-25
Buyer: East Renfrewshire Council
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 48445000 | 48780000 | 48783000 | 72212445 | 72212783
Estimated value: 1000000 GBP
Submission deadline: 2019-02-22
Award criteria: The most economic tender

Technical requirements: East Renfrewshire Council (ERC) has ambitious plans to transform its digital customer experience, modernising the end to end digital customer journey through the use of improved processes, systems and new technology.
East Renfrewshire Council are looking to establish a sole supplier Framework Agreement. The initial call off via the framework agreement will establish a contract for the following:
Supply, build, implementation, testing, training and support and maintenance of an end to end customer experience management system that replaces functionality of the current:
— website redesign and amalgamation of three East Renfrewshire Culture and Leisure Trust sites (currently: http://www.ercultureandleisure.org/ http://eastwoodparktheatre.co.uk/ http://www.portaltothepast.co.uk/) or migration of three sites as-is onto the new solution,
All possibilities of how to best achieve a seamless digital customer experience are being considered, including integrated best of breed systems, a single solution or alternative methods.
The initial call-off contract award is offered for a period of 3 years plus 3 possible 12-month extensions.
— website redesign and amalgamation of 3 East Renfrewshire Culture and Leisure Trust sites (currently: http://www.ercultureandleisure.org/ http://eastwoodparktheatre.co.uk/ http://www.portaltothepast.co.uk/) or migration of three sites as-is onto the new solution,
To establish the financial standing of a Tenderer, the Council will firstly take into account a risk report provided independently by Credit Safe. Within such reports, the risk of business failure is expressed as a score ranging from 1 -100. In the event that a company is determined to have a risk failure rating of below 30 i.e. that the company is considered to have a high risk of business failure, the submission will not be considered further. Where you are not registered on credit safe e.g. charitable organisations, new start companies and sole traders you are to submit 2 years financial accounts, including profit and loss statement and balance sheet for consideration.
To facilitate the financial assessment of solvency ratios and profitability ratios tenderers are asked to complete the attachment and provide copies of accounts which support the completed attachment.
If a subcontractor is being used the attachment must also be completed by them and uploaded to this response. It should be noted that the maximum business that can be passed to a subcontractor under this contract cannot be more than 50 % of their annual turnover.
— public/products liability insurance held. Minimum level of cover 5 000 000 GBP per claim (and in the aggregate for products),
Where an applicant does not have adequate cover, and in order to remain in the exercise, confirmation must be received that the level of cover will be increased. It will be a condition of award of contract that the level of Insurance is increased to the minimum stated and maintained throughout the period of the contract.
A subcontract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
Bidders responding to this opportunity will be required to confirm their compliance with the following in order for their bid to be considered further. Should you advise that you are unwilling to confirm compliance your bid will be removed from this exercise without further consultation.


Award value: 1000000