Public procurement notice: Contract Notice
Published: 2019-10-11
Buyer: Scotland Excel
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 72000000
Estimated value: 787000 GBP
Submission deadline: 2019-11-11
Award criteria: The most economic tender

Technical requirements: Midlothian is undergoing a massive population growth and, at the same time, resources within Midlothian Council are reducing. Midlothian Council cannot continue to support services in the same fashion as it does now — a radical change is required.
Services must be redesigned and customer self-service and automation must play their part to deliver a first class experience for customers and produce gains in efficiency for Midlothian Council.
Midlothian Council will work in partnership with a strategic partner, using an outcomes-based approach to implement a modern-day customer service platform composed of all essential components linked together accordingly to create a sustainable foundation for customer self-service. Whilst it is recognised that the strategic partner may not necessarily be able to provide all components, all functionality required will be provided through the strategic partner’s own well developed partner ecosystem.
The contract is for a total of 120 months an initial period of 60 months with an option to extend for 2 years plus 2 years plus 1 year.
ESPD Refs 4.B.5.1 and 4B.5.2 Insurances — It is a requirement under the proposed contract agreement that tenderers hold, or can commit to obtain prior to the commencement of any subsequently awarded contracts, the types and levels of insurance indicated below:
— public/products liability: a minimum of 5 000 000 GBP each occurrence and in the aggregate in respect of products,
— professional indemnity: a minimum of 5 000 000 GBP each occurrence, and in the aggregate where the policy allows for the automatic reinstatement of the limit of indemnity in any one insurance year. Professional indemnity insurance to be maintained for a minimum of 6 years following completion of the contract.
The authority will use Experian to check the financial stability/risk associated with a tenderer, and require that they have at least a score of 51 out of 100 or ‘Below Average Risk’ failing that, the authority will use reasonable measures to ensure that appointing the tenderer does not provide an elevated risk in terms of their financial stability and will request such information as may be reasonable necessary to ascertain that.
The tenderer must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or a documented policy regarding quality management. The policy must set out responsibilities for quality management demonstrating that the bidder has and continues to implement a quality management policy that is authorised by their Chief Executive, or equivalent, and is periodically reviewed at a senior management level. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation.
The tenderer must hold a UKAS (or equivalent), accredited independent third party certificate of compliance in accordance with BS OHSAS 18001 or ISO45001 (or equivalent) or have, within the last 12 months, successfully met the assessment requirements of a scheme in registered membership of the Safety Schemes in Procurement (SSIP) forum. Or the bidder must have a regularly reviewed and documented policy for Health and Safety (H&S) management, endorsed by the Chief Executive Officer, or equivalent. The policy must be relevant to the nature and scale of the work and set out responsibilities for H&S management at all levels within the organisation. The policy must be relevant to the nature and scale of your operations and set out your company’s responsibilities of health and safety management and compliance with legislation.
Note: Organisations with fewer than 5 employees are not required by law to have a documented policy statement.
The tenderer must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 27001 (or equivalent) or a documented policy regarding information security. The policy must set out responsibilities for ensuring information security demonstrating that the tenderer has and continues to implement an information security policy that is authorised by their Chief Executive, or equivalent and is periodically reviewed at a senior management level. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for information security throughout the organisation.
The tenderer must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO27018 and where appropriate PCI DSS certified.
Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
An economic operator that suffers, or risks suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 (SSI 2015/446) (as amended) may bring proceedings in the Sheriff Court or the Court of Session.


Award value: 787000