Public procurement notice: Contract Notice
Published: 2025-06-02
Buyer: Oslo kommune v/ Utviklings- og kompetanseetaten
Country: NO
Region: NO081
Contract type: Services
Procedure: Negotiated with prior call for competition
CPV classification: 48000000 | 48517000 | 72000000 | 72200000 | 72260000: Software-related services
Estimated value: 146000000 NOK
Submission deadline: 2025-07-01
Award criteria: price, quality

Technical requirements: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003,  p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism As defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on control of organised crime (EUT L 300 of 11.11.2008, p. 42)
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.

Eligibility requirements: Tenderers shall have good experience from equivalent assignments and the cloud service that shall be offered.  

Equivalent assignments mean the establishment and management of a service management tool for major contracting authorities (public or private) with comparable needs and complexity. 

Documentation requirement:
Brief description of the three most relevant assignments in the last three years, including:
- the cloud service that has been established and what services have been awarded the assignment. 
- implementation of the establishment project, including:
o what processes
o number of integrations
- information on the contract ́s value, date of delivery.
- name of the contracting authority
- description of the assignment ́s content including the contracting authority ́s need and complexity.
- how long the service provider has been connected to the Cloud Service Manufacturer as the collaboration partner.
References for the assignments shall be provided upon request.

The number of executive officers, final users and the number of annual enquiries shall also be given for each delivery. 

The tenderer will be responsible for ensuring that 
the description is of such a nature that it documents that the requirement is met.
Tenderers shall have sufficient implementation ability and capacity for the services that shall be provided. 

Documentation requirement:
A short, general description of the company including:
- An account of the company ́s overall organisation and the number of employees with core competence with connection to the delivery and the cloud service that shall be offered.
- If relevant: A description of how much of the contract the tenderer plans to outsource to sub-suppliers.
Tenderers shall have a relevant quality assurance system for the content of the contract. 

Documentation requirement:
A description of the tenderer's quality assurance system. 

Alternatively: Certificate for the company's quality assurance system issued by independent bodies that confirms the tenderer fulfils certain quality assurance standards, for example ISO 9001:2015.
Tenderers shall have an environmental management system.

Documentation requirement:
Certificate for the tenderer's environmental management system issued by an independent body that confirms compliance with environmental management standards.
Other documentation which shows that the tenderer has sufficient quality assurance measures can be accepted. As a minimum, a general description of how the system is relevant for this contract must be given.
Tenderers shall have a management system for information security that is based on ISO/IEC 27001, SOC 1/2/3, CSA Star level 2 or equivalent. The management system shall include all activities that contribute to the Contracting Authority's delivery.

Documentation requirement:
Certificate for the tenderer's management system, unsted by an independent body that confirms fulfilment of ISO 27001 or equivalent.
Other documentation which shows that the tenderer has sufficient quality assurance measures can be accepted. As a minimum, a general description of how the system is relevant for this contract must be given.
The tenderer shall be a legally established company.

Documentation requirement:
Norwegian companies: Company Registration Certificate

Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the company is established.
Tenderers must have sufficient economic and financial capacity to be able to fulfil the contract.

Documentation requirement:
The company's last Annual Financial Statements including notes, the Board's Annual Report and Audit Report, as well as new information of relevance to the company's fiscal numbers. 

The contracting authority reserves the right to obtain credit appraisal on its own initiative.
The tenderer ́s response to Annex 7 Annex 1 Price List and service catalogue.
The contracting authority needs a secure and future orientated service management tool that can easily be configured and adapted. There is a need for a system with functions that take care of the Contracting Authority ́s need for efficient case handling in the face of users of the system and that provide support for the use of the ITIL processes requested by the Contracting Authority. 

Documentation requirement: 
The tenderer ́s response in Annex 2 and other documentation requirements as stated in Annex 1.
The contracting authority needs a service management tool that has an intuitive design, is efficient in use and that provides satisfied users of the system. 

Documentation requirement:
Testing the tenderer ́s system/system, cf. Annex 1 Annex 3 Description of the demo system.