Public procurement notice: Contract Notice
Published: 2016-08-24
Buyer: Wolverhampton City Council
Country: UK
Region: West Midlands
Contract type: Services
Procedure: Open procedure
CPV classification: 32000000 | 48000000 | 72000000
Estimated value: 150000 GBP
Submission deadline: 2016-09-23
Award criteria: The most economic tender

Technical requirements: Wolverhampton City Council (WCC) is inviting tenders from suitably experienced organisations capable of providing a technical platform to facilitate the 24/7 call monitoring operation for existing and new users of the Telecare/Carelink service.
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city's ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional  3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC's ICT Strategy of adopting Cloud Hosted Solutions.
Wolverhampton City Council (WCC) is inviting tenders from suitably experienced organisations capable of providing a technical platform to facilitate the 24/7 call monitoring operation for existing and new users of the Telecare/Carelink service.
WCC is progressing an ambitious development of its services in line with the Care Act policy drivers. The objective will be to intervene and support people earlier, reduce, defer and delay the need for more intensive support to help people be as independent as possible.
Technology is increasingly being used to support individuals and carers at the heart of care and support delivery, across all client groups and care settings. An enhanced Telecare offer would build confidence for individuals and carers when returning home.
The expansion of the Better Care Technology offer is an integral part of the city's ‘Promoting Independence policy’ and the ‘Home First Approach’ to support people to remain independent within their own home and community, with an objective to increase those benefitting from the service, currently c.4800 connections across the city, by an additional 3 000 new users by end of 2018.
The new model will provide one single offer to the wider public with the introduction of pro-active outbound calling to support individuals according to specific needs and to promote health and well-being messages and campaigns. This is a key requirement from the software solution provider which will build on the existing call handling system and support the delivery of an enhanced offer focusing on outcomes. WCC requires a technical platform that is aligned with the WCC's ICT Strategy of adopting Cloud Hosted Solutions.
Interest in this tender opportunity should be expressed via the Council's tendering portal www.wolverhamptontenders.com. The Council reserves the right to cancel the procurement and not to proceed with the Contract. The Council also reserves the right not to award a Contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by contractors in preparing their tender submissions. Under this procurement the contractor is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the procurement. Accordingly, contract performance conditions may relate in particular to social and environmental considerations.
Precise information on deadline(s) for lodging appeals: The Council will incorporate a standstill period at the point when information on the proposed award of the contract is communicated to tenderers. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. Aggrieved parties who have been harmed or at risk of harm by any breach of the Council's obligations may take action in the High Court (England, Wales and Northern Ireland).

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