Public procurement notice: Contract Award Notice
Published: 2020-12-11
Buyer: Dublin City Council
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000 | 72500000
Estimated value: 1199392 EUR
Award criteria: The most economic tender

Technical requirements: Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for up to 12 months with a maximum of two such extensions, at the sole discretion of DCC, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement Term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for a period of up to 12 months with a maximum of two such extensions, at the sole discretion of Dublin City Council, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement Term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, Dublin City Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
An initial contract will be awarded for an externally-hosted customer relationship management system.
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie RFT 166157
1) Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2) It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12-month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3) Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.
5) Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6) The framework agreement is primarily for use by the Environment and Transportation Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7) Emailed/faxed/late tenders will not be accepted. Tenders may be submitted in English or in the Irish language.


Winner: Granicus-Firmstep
Award value: 1199392
Number of bids: 11