Public procurement notice: Contract Notice
Published: 2016-04-02
Buyer: Nationaltheatret AS
Country: NO
Region: Oslo
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 48000000 | 72000000
Submission deadline: 2016-04-28
Award criteria: The most economic tender

Technical requirements: The theatre will play an important role in society — including those who are not guests us. This means rethinking about what`, how we deliver on this role and through the activities and channels. To ensure the artistic development and the National Theatre‘s position, we rely on the legitimacy of the population and amongst policy-makers and high audience figures and increase its own revenues.
Customer experience and digital channels is critical in this context. Digital channels play an all important role in how we create and deliver on the public’s expectations, how we sell and distribute tickets, and how we build relationships and facilitate the audience to share their experiences with others.
a) To acquire a new platform for customer experience (including new content management system, ticketing and customer experience manager system), and
b) Establish a partnerships with a supplier who can implement the platform and helping to professionalize offers digital channels.
Note: To register your interest in this notice and obtain any additional information please visit: http://www.doffin.no/Search/Search_Switch.aspx?ID=142302
National Theatre is the country‘s leading theatre and conducts nearly 1 000 performances and events annually linked to over 50 theatre productions. The theatre has since its inception, had a substantial annual audience, and has in recent years experienced strong growth which resulted in a new record in 2015 about 260 000 visitors. The theatre will play an important role in society — including those who are not guests us. This means rethinking about what, how we deliver on this role, and through the activities and channels. To ensure the artistic development and the National Theatre’s position, we rely on the legitimacy of the population and amongst policy-makers and high audience figures and increase its own revenues.
Acquire a new platform for customer experience (including new content management system, ticketing and customer experience manager system), and
Establish a partnerships with a supplier who can implement the platform and helping to professionalize offers digital channels.
— Foreign companies: Evidence that the company is registered in a trade or business register as prescribed in the legislation of the country where the vendor is located.
Vendor shall have orderly conditions with regard to tax and VAT receipts. Tax certificate respectively, tax and VAT which are not older than 6 months old.
For work carried out in Norway, the authority shall request that all suppliers produce a statement that the supplier fulfils, or at the time of the contract award, do not have wages and working conditions than is the guise of charitable collective agreement for the relevant industry. This also applies to the use of subcontractors.
The vendor shall have good economic capacity (good financial strength and progress) to the assignment / contract.*
—The company‘s last 3 annual accounts including notes, the board, annual reports and audit reports, including new information of relevance to the company’s accounting figures.
The National Theatre reserves the right to itself to obtain additional credit rating or other financial information (financial statements, including notes, the board‘s annual reports and audit reports, including new information of relevance to the company’s accounting figures).
*It will not given score for economic capacity, but the provider must have sufficient financial capacity to become eligible.

Eligibility requirements: Information and documentation necessary for evaluating if requirements are satisfied: — The vendor shall be a legally established company. — Norwegian companies: Company certificate of registration. — Foreign companies: Evidence that the company is registered in a trade or business register as prescribed in the legislation of the country where the vendor is located. Vendor shall have orderly conditions with regard to tax and VAT receipts. Tax certificate respectively, tax and VAT which are not older than 6 months old. For work carried out in Norway, the authority shall request that all suppliers produce a statement that the supplier fulfils, or at the time of the contract award, do not have wages and working conditions than is the guise of charitable collective agreement for the relevant industry. This also applies to the use of subcontractors. Information and documentation necessary for evaluating if requirements are satisfied: The vendor shall have good economic capacity (good financial strength and progress) to the assignment / contract.* It shall be delivered: —The company‘s last 3 annual accounts including notes, the board, annual reports and audit reports, including new information of relevance to the company’s accounting figures. —Credit / rating not older than 1 year, and based on the last known accounting. The National Theatre reserves the right to itself to obtain additional credit rating or other financial information (financial statements, including notes, the board‘s annual reports and audit reports, including new information of relevance to the company’s accounting figures). *It will not given score for economic capacity, but the provider must have sufficient financial capacity to become eligible. Documented experience from the introduction of 1 or more of the solutions required. Provide an overview of the main relevant projects last 3 years, including information on: — Name; — Contact person; — Short description of the services implemented; — Contract value and scope; — Duration. National Theatre shall have the opportunity to contact the reference person. It requires that the Vendor has the capability to run the project. Overview of the total workforce and in which areas the vendor offers services. A description of the supplier‘s personnel the vendor can use for fulfilment of the contract. (It emphasizes that there here not requested individual CV). Brief description of the business and core competencies. It required a documented and efficient internal control system for the business. — Description of the internal control systems (including information security); — Any certifications.
Information and documentation necessary for evaluating if requirements are satisfied: The vendor shall have good economic capacity (good financial strength and progress) to the assignment / contract.* It shall be delivered: —The company‘s last 3 annual accounts including notes, the board, annual reports and audit reports, including new information of relevance to the company’s accounting figures. —Credit / rating not older than 1 year, and based on the last known accounting. The National Theatre reserves the right to itself to obtain additional credit rating or other financial information (financial statements, including notes, the board‘s annual reports and audit reports, including new information of relevance to the company’s accounting figures). *It will not given score for economic capacity, but the provider must have sufficient financial capacity to become eligible.
Documented experience from the introduction of 1 or more of the solutions required. Provide an overview of the main relevant projects last 3 years, including information on: — Name; — Contact person; — Short description of the services implemented; — Contract value and scope; — Duration. National Theatre shall have the opportunity to contact the reference person. It requires that the Vendor has the capability to run the project. Overview of the total workforce and in which areas the vendor offers services. A description of the supplier‘s personnel the vendor can use for fulfilment of the contract. (It emphasizes that there here not requested individual CV). Brief description of the business and core competencies. It required a documented and efficient internal control system for the business. — Description of the internal control systems (including information security); — Any certifications.