Public procurement notice: Voluntary Ex Ante Transparency Notice
Published: 2023-06-06
Buyer: Bergen kommune - Innkjøp konsern
Country: NO
Contract type: Services
Procedure: Contract award without prior publication
CPV classification: 72000000
Estimated value: 20000000 NOK

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Bergen municipality intends to enter into an agreement with Telia Norge AS (main contractor) and Tele-Com Bergen AS (subcontractor) for maintenance and service of software for the municipality's alarm and incident system, MobiCall.
Bergen Municipality purchased MobiCall by exercising an option on an agreement for Operation services for telephony and clerical support and contact centre (Norwegian: TEK). The tenderer has exclusive rights to maintenance and licence expansions for the MobiCall software. The TEK agreement is expiring and there is a need for further maintenance and operational support for a period while a new contest is planned and organised for the delivery of an alarm system for Bergen municipality.
The new maintenance agreement will be valid for one year and then renewed for one year at a time up to four times, i.e. a maximum duration of four years. The contract will be cancelled when a new contract is awarded and new service is established.
MobiCall is used for a number of critical and round-the-clock health and care services in Bergen municipality. MobiCall is currently used for municipal safety alarms (response centre system), nurse signalling systems, alarm management and routing of assault alarms for residential communities and evacuation systems for some schools.
- Additional services such as annual control of sickness signalling and consultancy services related to the establishment of new locations, configuration and integrations
An agreement will be entered into based on the Norwegian State's standard agreement for IT procurements, the Maintenance Agreement - Agreement on maintenance and service of equipment and software. The contract applies to all of Bergen municipality.
Bergen municipality is planning to hold a tender contest for a new response centre system for Bergen municipality's health and care services. A voluntary ex-ante transparency notice has been published and dialogue meetings have been held with several market stakeholders.
The contracting authority will not sign a contract for until at least 10 days after this notice has been published on Doffin/TED.
Bergen Municipality purchased MobiCall by exercising an option on an agreement for Operation services for telephony and clerical support and contact centre (Norwegian: TEK). MobiCall has been set up for a number of critical and 24-hour health and care services in Bergen municipality, such as patient signalling in nursing homes (sickness signalling) and alerts from security alarms for people living at home (response centre). Since the tenderer has exclusive rights to maintenance and licence expansions for the MobiCall software, it is not possible to bring in other suppliers for this system. The conditions in § 13-4, letter b), alternative 3 "The procurement concerns services that only a specific supplier can provide because the supplier has exclusive rights, including intellectual property rights" are considered to be fulfilled and that there is authorisation to carry out a procurement without a contest.
The TEK agreement is expiring and there is a need for further maintenance and operational support for a limited period while a new tender contest is planned and organised for the delivery of an alarm system for Bergen municipality. Through new competition in the market, Bergen municipality will be able to decide on new alarm systems for its health and care services. Any system change will be very extensive and there is therefore a need to organise a tender contest with sufficient time to plan, implement and establish the service. The contract will be cancelled when a new contract is awarded and new service is established.


Winner: Telia Norge AS
Award value: 20000000