Public procurement notice: Contract Award Notice
Published: 2017-08-30
Buyer: Dublin City Council
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 50334000 | 50334100 | 51340000 | 64220000 | 72212500: Communication software programming services
Award criteria: The most economic tender

Technical requirements: Servizzi ta’ tiswija u tal-manutenzjoni ta’ l-apparat tal-linji tat-telefonija u tal-linji tat-telegrafija
Invitation to Tender for Single Party Framework for Managed Telephony Service with Optional Contact Centre Upgrade.
Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council's CS1000E and Avaya Aura Contact Centre infrastructure. Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner.
Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council's CS1000E and Avaya Aura Contact Centre infrastructure.
Coupled with the Managed Telephony Service, Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. Any proposed solution must be inter-operable with the current telephony infrastructure and fully maintain service continuity during the implementation phase of the upgrade project.
It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner.
The proposed Managed Service contract will be in respect of the support and maintenance of this infrastructure together with all software and service components.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Act.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.
5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6. The framework agreement is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
10. Appeals procedure: The body to whom appeals should be addressed is — The High Court, Four Courts, Inns Quay, Dublin 7.