Public procurement notice: Contract Award Notice
Published: 2024-09-17
Buyer: Office of the Ombudsman
Country: IE
Region: IE061
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000 | 72200000 | 72210000: Software programming services | 72220000: Systems and technical consultancy services | 72230000: Custom software development services
Estimated value: 130000 EUR
Award criteria: cost, quality

Technical requirements: The Office of the Ombudsman requires: - Support and maintenance of the Offices on-premises Sharepoint environment - Providing advice and recommendations on using MS Sharepoint to migrate the Office’s files from on-premises File Servers and Sharepoint Server farm to Microsoft M365 and/or comparable Azure services. - Sharepoint development services on an agreed drawdown days’ basis for; - Development and enhancement of current on-premises Sharepoint environment - Planned patching and upgrades to the existing on-premises Sharepoint environment - Integration to the Office’s Dynamics 365 case management system and OGCIO-hosted websites, as required - Developing Sharepoint Sites for Intranet functionality, as required. - Advice and skills transfer to Ombudsman ICT Staff and ‘Expert’ Staff users - Keeping the Office up-to-date with new features and capabilities Note: The Office of the Ombudsman maintains its own on-premises hardware environment and underlying operating systems.
In the Pricing Schedule, Tenderers must provide the following costing details;

On the SupportServices tab,
•	Tenderers must quote the annual Microsoft Sharepoint Support and Maintenance service cost for three (3) years in the Support Costs section.

On the  ResourceRateCard  tab,
•	Tenderers must quote the per diem rate of the professional services roles listed, providing Onsite and Offsite rates for the Junior and Senior grades.

On the TotalContractCosts tab,
•	Tenderers must quote for any additional costs that they foresee arising in delivery of this contract

On the TotalContractsCosts tab, down days will be evaluated on the following basis;
•	Notional figure of sixty (60) days - Twenty (20) days per annum, assuming a three-year contract term. The Onsite rates will be used to calculate the per diem rate.
•	To cover Administrator and Development cost evaluation, assumption of 50/50 split on draw down days between both.
•	The Per Diem rate will be calculated as a blended rate of the Junior and Senior resource rates quoted on the ResourceRateCard tab, in the proportion of;
o	Junior resource – Six (6) days
o	Senior resource – Four (4) days

The combined costs for each will be added together to obtain a Total Contract Cost (Three (3) year contract).

The pricing submission is to be completed in the Pricing Schedule excel workbook. 

All prices quoted must be inclusive of all costs to meet the requirements. Prices quoted must be expressed in Euro only and exclusive of VAT.

Tenderers must quote prices for each of the items set out in the tables in the Pricing Schedule. If the Tenderer fails to include a required cost item they will be eliminated from the competition. 

Tenderers please note: You must submit the completed Pricing Schedule with your RFT submission. Failure to do so will automatically eliminate your submission from this RFT competition.
The Office of the Ombudsman requires support and maintenance services for its on-premises Sharepoint farm. The requirements include the quality of:

•	B1 - Approach to provision of Sharepoint Services support and SLA’s, including Microsoft Partner level (125 Marks)

•	B2 - Approach to advice and recommendations on using MS SharePoint to migrate the Office’s files from on-premises File Servers and Sharepoint Server farm to Microsoft M365 and/or comparable Azure services (125 Marks)

Tenderers must provide their response to each requirement below in the correct Tenderer’s Response box i.e. Tenderers must insert the response to B1 in the response box marked ‘Tenderer’s Response B1. 

In the event that a Tenderer does not respond to all of the requirements below, i.e. leaves any response box blank, they will be eliminated from the competition.
The Office of the Ombudsman requires a tenderer with experience in support and development of on-premises Sharepoint environments in organisations of a similar size/scale.

The requirements include the quality of:
•	C1 - Quality of experience of tenderer in support and development of on-premises Sharepoint environments to organisations of a similar size/scale, and knowledge transfer to local ICT staff and ‘expert’ staff users (250 Marks)

Tenderers must provide their response to each requirement below in the correct Tenderer’s Response box i.e. Tenderers must insert the response to C1 in the response box marked ‘Tenderer’s Response C1. 

In the event that a Tenderer does not respond to all of the requirements below, i.e. leaves any response box blank, they will be eliminated from the competition.


Winner: Office of the Ombudsman