Public procurement notice: Contract Notice
Published: 2022-01-07
Buyer: South Presentation Centre CLG
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 48110000 | 48481000 | 55900000 | 75124000 | 79570000
Estimated value: 50000 EUR
Submission deadline: 2022-02-04
Award criteria: The most economic tender

Technical requirements: We are looking to automate processes and improve the onsite & online customer journey.  It is important to be able to gain more insight on their visitors and improve reporting capability.
A new system should have a common approach, reducing the number of systems/integrations required and has a strong CRM system.  There are 2 options for a new system:
2. to fully replace existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2.
Ideally Nano Nagle Place are looking to remove the many manual processes that they have, automate more processes and improve the onsite & online customer journey.  It is also important to be able to gain more insight on their visitors and improve reporting capability from the chosen system.  In order to do this they are keen to reduce the number of systems and integrations or to adopt a single system .
The aim for a new CRM/ticketing system is to have a common approach that would reduce the number of systems and integrations required and to have a strong CRM system at the heart of the business.  A new epos system, Epos Now was implemented in 2020/21 and therefore there are two options under consideration for a new CRM/Ticketing system:
1. to retaining Epos Now and integrate it with a new ticketing/crm/marketing system – this relies on the creation of a full two way integration.
2. to fully replace all existing ticketing and epos/retail solutions with an entirely new system that fulfils all the required functions. Please see Appendix 2.2 for a detailed overview of what we require should our current EPOS need to be replaced.
We are looking to forge a solid relationship with the right partner and therefore we are interested in your organisational beliefs and how your organisation works.
We are open to options that may be outside the "standard. The requirements stand and will need to be adhered to. As mentioned we do have 2 options we are considering:
This Invitation to Tender requests that suppliers match to the Functionality Specification on http://fb.theticketinginstitute.com/sindex.php.  Suppliers should contact Helen Dunnett: helendunnett@hd-consulting.co.uk who will provide a secure log-in for their staff to complete their match.
Please note should you choose not to match to the online Functionality Specification as indicated above, this may affect our ability to fully evaluate your submission against our requirements.

Eligibility requirements: This Invitation to Tender requests that suppliers match to the Functionality Specification on http://fb.theticketinginstitute.com/sindex.php.  Suppliers should contact Helen Dunnett: helendunnett@hd-consulting.co.uk who will provide a secure log-in for their staff to complete their match. Please note should you choose not to match to the online Functionality Specification as indicated above, this may affect our ability to fully evaluate your submission against our requirements.

Award value: 50000