Public procurement notice: Contract Notice
Published: 2025-03-14
Region: LU000
Contract type: Services
Procedure: Negotiated with prior call for competition
CPV classification: 72000000 | 72100000 | 72220000: Systems and technical consultancy services | 72222300: Information technology services | 72228000: Equipment integration consultancy services
Submission deadline: 2025-04-25
Award criteria: quality, price
EU fund: eu-funds

Technical requirements: For the full list of exclusion grounds please consult the procurement documents.
The objective of this call for tenders (competitive procedure with negotiation) is to award a framework agreement to a single successful tenderer  for the provision of IT Infrastructure and Operations Managed Services.

The scope of the framework agreement encompasses 11 domains covering on-premises and 2 cloud landing zones (AWS and Azure).  Below is an estimation of the volumetrics for each of the domains, reflecting current EIBG infrastructure design and being subject to natural evolution as technologies progress:
-	Domain 1 (network services): 550 switches, 90 routers, 1134 access points, 60 other network devices;
-	Domain 2 (unified communication): 320 collaboration rooms;
-	Domain 3 (database services): 600 databases;
-	Domain 4 (Server operating systems services): 3000 servers;
-	Domain 5 (Automation services): 4 Ansible platforms, 4 Terraform platforms, 170 AzureDevops Agents, 1 Automic platforms, 80 Automic agents, 4 UIPath robots, 6 Outsystem Platforms;  
-	Domain 6 (virtual services): 102 SDDC VxRail physical servers, 10 Tanzu physical servers, Cloud Landing Zones – Azure, Cloud Landing Zones – AWS;
-	Domain 7 (backup services):  11 backup appliances, 12 disaster recovery appliances; 
-	Domain 8 (Datacentre Support and Infrastructure Asset Management Services): 72 racks, 122 hardware appliances;
-	Domain 9 (Observability and Scheduling Services): 3500 monitored hosts, 200 monitored applications;
-	Domain 10 (IT Operations Support Services): 30000 Configuration Items in CMDB; 24/7 support of operator;
-	Domain 11 (Client Platform Services): 21 physical windows servers, 1100 virtualized servers.
For more details please refer to the procurement documents.
The framework contract is concluded for an initial period of 48 (forty-eight)     months, renewable 4 (four) time(s). Please consult the draft framework contract in the procurement documents.

Eligibility requirements: Please consult the procurement documents.
The objective of this call for tenders (competitive procedure with negotiation) is to award a framework agreement to a single successful tenderer  for the provision of IT Infrastructure and Operations Managed Services.

The scope of the framework agreement encompasses 11 domains covering on-premises and 2 cloud landing zones (AWS and Azure).  Below is an estimation of the volumetrics for each of the domains, reflecting current EIBG infrastructure design and being subject to natural evolution as technologies progress:
-	Domain 1 (network services): 550 switches, 90 routers, 1134 access points, 60 other network devices;
-	Domain 2 (unified communication): 320 collaboration rooms;
-	Domain 3 (database services): 600 databases;
-	Domain 4 (Server operating systems services): 3000 servers;
-	Domain 5 (Automation services): 4 Ansible platforms, 4 Terraform platforms, 170 AzureDevops Agents, 1 Automic platforms, 80 Automic agents, 4 UIPath robots, 6 Outsystem Platforms;  
-	Domain 6 (virtual services): 102 SDDC VxRail physical servers, 10 Tanzu physical servers, Cloud Landing Zones – Azure, Cloud Landing Zones – AWS;
-	Domain 7 (backup services):  11 backup appliances, 12 disaster recovery appliances; 
-	Domain 8 (Datacentre Support and Infrastructure Asset Management Services): 72 racks, 122 hardware appliances;
-	Domain 9 (Observability and Scheduling Services): 3500 monitored hosts, 200 monitored applications;
-	Domain 10 (IT Operations Support Services): 30000 Configuration Items in CMDB; 24/7 support of operator;
-	Domain 11 (Client Platform Services): 21 physical windows servers, 1100 virtualized servers.
For more details please refer to the procurement documents.
The framework contract is concluded for an initial period of 48 (forty-eight)     months, renewable 4 (four) time(s). Please consult the draft framework contract in the procurement documents.