Public procurement notice: Contract Award Notice
Published: 2016-12-21
Buyer: Devon County Council
Country: UK
Region: Cornwall and Isles of Scilly
Contract type: Services
Procedure: Open procedure
CPV classification: 32250000 | 32430000 | 32500000 | 45310000 | 72710000: Local area network services
Award criteria: The most economic tender

Technical requirements: Devon County Council (DCC) is looking to establish a structure for Network, Telephony and Associated Services, using the below number of Lots for Devon.
Lot 1 and 4 of this contract will also be available to the Devon and Cornwall Procurement Partnership including Schools in the County of Devon who may wish to use these services and no business can be guaranteed.
Lot 1 is available to the Devon and Cornwall Procurement Partnership including schools in the County of Devon.
DCC is looking to contract with a partner to deliver a fully managed Wide Area Network service for Devon County Council & their partners, who may use services at their discretion.
DCC requires a fully managed enterprise, Layer 3, WAN to transport voice and data services from remote sites back to County Hall, Exeter where the main Data Centre is located. All sites must meet performance & ‘Quality of Service’ parameters & be actively monitored by the supplier.
The new service must be capable of supporting IP version 6, offer PSN (Public Services Network) and resilient Internet connectivity.
DCC operates an internal voice/telephone network linked by proprietary SIP trunking across a managed MPLS network (See Lot 1). The network currently hosts about 7 000 extensions, spread across approximately 40 sites. Some smaller sites, not directly connected to the internal telephone network range from a single business exchange line to sites with a number of lines and a small PABX.
DCC also operates a 60 seat call centre, based in Tiverton which deals with the majority of incoming calls from the public for Council services via 0345, 0845 and 0800 service numbers.
DCC is moving to a more flexible method of working by replacing traditional extensions with Microsoft Skype for Business.
The Authority currently has an estate of c. 3,300 mobile devices. DCC is seeking a partner who can assist in promptly delivering tangible business outcomes both in terms of reduced costs and increased flexibility and functionality, whilst keeping a weather eye on emerging technologies that could be used to further improve efficiency and reduce costs.
There is a growing need for users to have access to connectivity ‘anywhere and anytime’ and, as mobile usage increases, during 2017 data usage is expected to exceed 1TB per month.
At present a range of devices and platforms are supported, but the direction of travel is to streamline provision.
The mobile device provision in this contract needs to integrate with the small range of supported laptop/tablet devices to ensure that users can connect their laptops to the DCC network wherever they might be, for example by reliable and easy to use device tethering.
The contract will be for an initial term of five (5) years with an option to extend the contract for any period up to a further five (5) years in an increment of a three (3) and two (2) year period at the sole discretion of Devon County Council.
Lot 4 is available to the Devon and Cornwall Procurement Partnership including schools in the County of Devon.