Public procurement notice: Contract Award Notice
Published: 2022-05-03
Buyer: Finnish Mutual Patient Insurance Company
Country: FI
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 72000000 | 72200000 | 72260000: Software-related services
Estimated value: 356000 EUR
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Finnish Mutual Patient Insurance Company (FMPIC) is seeking to procure an insurance platform that is a SaaS solution and accessible from a web browser. The platform will initially be used mainly for policy administration. Since FMPIC’s current operations only involve one single line of business, statutory patient insurance, without claims handling, the company expects that the insurance platform can be implemented in a limited scope. Accordingly, FMPIC expects both easy, fast and cost-efficient deployment and low and predictable cost of ownership/usage. Nevertheless, with regard to possible future needs, the platform must be scalable and highly configurable without hard-coding, to support all common P&C insurance types and corresponding claims as well as the operations covering the full insurance value chain. Capability to build Interfaces smoothly and efficiently with internal and external systems is also necessary.
Finnish Mutual Patient Insurance Company (FMPIC) is seeking to procure an insurance platform that is a SaaS solution and accessible from a web browser. The users of the insurance platform are mainly FMPIC’s insurance professionals and outsourced consultants (approximately 10 users). The insurance platform will initially be used mainly for policy
administration. Since FMPIC’s current operations only involve one single line of business, statutory patient insurance, without claims handling, the company expects that the insurance platform can be implemented in a limited scope. Even though FMPIC’s current operations do not include claims handling, the scope of the procurement includes a configurable claims
management module for all common insurance claims types and claims management processes, so that future development of FMPIC’s business models is enabled with- adequate flexibility. Accordingly, FMPIC expects both easy, fast and cost-efficient
deployment and low and predictable cost of ownership/usage. Nevertheless, with regard to possible future needs, the platform must be scalable and highly configurable without hardcoding, to support all common P&C insurance types and corresponding claims as well as the operations covering the full insurance value chain. Capability to build interfaces smoothly and efficiently with internal and external systems is also necessary.
FMPIC expects to have the new insurance platform implemented and in use approximately by the end of September 2022. The platform is meant to be a long-term solution, which, accordingly, will be reflected in the procurement contract.
The delivery of the insurance platform includes planning and implementation of the deployment project, testing, training in the use of the system, the production use of the system as a SaaS service, and support and maintenance services. Patient regulation may also require some customization during the deployment project. The delivery may also include additional consultation or minor development work related to the offered solution.
In addition to the mandatory scope of the procurement, the procurement consists of options which tenderers will be obligated to include and price in their final tenders. Not including the option in the final tender may lead to disqualification of the tender. All options will be exercised upon FMPIC’s sole discretion during the initial agreement period. The tenderer may not refuse delivery of options once they have been included in the final tender. The procurement includes the following option projects:
- external sources (such as Tax Administration, credit rating services, recurring payment services, Finnish national common claims register (Yhteinen Vakuutusrekisteri, YVR))
2) Development of front-end web services (e.g. insurance information, policy overview, claims registering, submitting claims information, claims status follow-up)
3) Development of analytics functions (e.g. claims analytics & predictions, potential fraud cases (combined with common claims register), customer views, business performance, dashboards)
The tenderers are required to provide hourly pricing for key roles participating in the option projects on Annex D (Pricing). Estimates for the amount of work required by each individual option project and related delivery timetable will be determined together by FMPIC and the tenderer at the time of deciding on the exercise of the option in question. The detailed scope of the option project shall be specified at the time of deciding on the exercise of the option. Individual option projects may also be priced with a fixed price, which shall be based on the given hourly pricing and the agreed estimate of the amount of work. Option prices will not be taken into account when determining the reference price or in tender comparison.
Furthermore, the initial term of the agreement can be renewed by exercising an option so that the agreement period shall continue indefinitely with a 12-month notice period (termination for convenience). The renewal option of the contract period is described in more detail in Section II.2.7) of the invitation to participate (dated 10 September 2021).


Winner: iFACTS AB
Award value: 356000
Number of bids: 4