Public procurement notice: Contract Notice
Published: 2019-06-12
Buyer: Northern Housing Consortium Ltd
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 31625100 | 32552120 | 33100000 | 33123210 | 33190000
Estimated value: 300000000 GBP
Submission deadline: 2019-07-08
Award criteria: The most economic tender

Technical requirements: The scope of this Framework Agreement is for the provision of products and services in relation to Technology Enabled Care (TEC) Services for both analogue and digital solutions. Due to the expiry date of this framework being before the planned analogue system retirement in 2025, supply partner(s) must be able to support both analogue and digital equipment/systems. The products and services shall fall into 5 separate Framework ‘Lots’ to reflect the structure of the industry, although supply partners are invited to apply for one or more Lot(s)/sublots if applicable:
Supply Partner(s) must provide the NHC with a catalogue of products available to Member Organisations. The catalogue will enable customers to access the catalogue and order single items and baskets of goods. Supply Partner(s) must ensure orders received are processed promptly and the catalogue must be updated and issued/released upon the frequency determined by the NHC. Products can include but are not limited to: telecare/telehealth/call centre equipment and misc. equipment.
LOT 1 is pass/fail only. To pass this LOT Bidders must submit a compliant product catalogue, meeting all requirements as detailed in Schedule 3 Pricing and Schedule 3a Pricing Instructions. For LOT 1, all Bidders passing the quality and price evaluations will be appointed to the framework as a Supply Partner.
This lot covers the installation (and product supply when required), planned service visits and repair of, telecare, telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms, emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or a combination of services under this LOT, e.g. install only, maintenance/repairs only etc.
For LOTs 2 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.
This lot covers the monitoring of all calls from dispersed alarms, telecare/telehealth devices, door entry/access control systems and grouped/hard wired schemes. Member organisations calling off from this framework agreement may require other types of calls monitored which will include;
For sublot 3.1 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.
This lot covers the provision of a mobile response service for customers who don’t have family members/key holders as their emergency contact or require the service to relieve the burden on family members. The aim of the service is to maximise the independence of individuals to enable customers to remain in their own home through the provision of a 24/7/365 response service. The service will respond to alerts from a monitoring centre and provide a suitable human response.
•Routine visit – a regular visit is made to the service user to check on their welfare. Visits to be undertaken within 4 hours of notification.
•Emergency visit – an emergency visit made to the service user in response to an alert being received by the control centre. Visits to be undertaken within 1 hour of notification.
For sublot 3.2 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.
The requirements of this sub-lot are the combination of sub-lot 3.1 and 3.2 as detailed in this notice. Supply Partners must be able to undertake all activities required for call monitoring and mobile response for this sub lot (3.3).
For sublot 3.3. the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.
This lot includes the ongoing servicing/maintenance and repair of call monitoring platforms/systems. Member organisations may enhance the standard level of cover set out in this lot under their call off.
For sublot 3.4 the scores for both Quality (potential 60 %) and Price (potential 40 %) will be totalled (per LOT/Sub-Lot) to give an overall score out of 100 %. Up to the highest ten (10) scoring Bidders per LOT/Sub-Lot (or more in the event of a tie) will be appointed to the framework as a Supply Partner.


Award value: 300000000