Public procurement notice: Contract Notice
Published: 2016-10-01
Buyer: NHS Property Services
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Open procedure
CPV classification: 48442000 | 72200000 | 72212000: Platform-specific software programming services | 72212100: Industry specific software programming services | 72212440
Estimated value: 800000 GBP
Submission deadline: 2016-10-28
Award criteria: The most economic tender

Technical requirements: NHS Property Services (‘NHSPS’) has embarked on a business systems transformation program and is procuring ‘off the shelf packaged’ applications that will allow it to run its property business efficiently. The new systems will eventually cover all of its business. Two key systems are currently being deployed: Microsoft Dynamics NAV for the corporate finance platform and Qube Horizon for the management of its property asset portfolio. NHSPS now requires to purchase a Credit Control application to complement these two systems and enable it to effectively manage the credit entitlement of its customers, chase payments of outstanding invoices, issue dunning letters, record and manage queries through to resolution and to enable the head of the department to effectively manage the activities of the team in the credit control and collection area. NHSPS prefers a Software as a Service SaaS ‘Mode of Delivery’ model but will accept other ‘Modes of Delivery’ from tenderers.
England — The NHSPS Service Integration and Management team will be based in London; however users of the service will be based in various regions of England.
This procurement will deliver a Credit Control Application to enable it to effectively manage credit entitlement of its customers, issue dunning letters, chase payment of outstanding invoices, record and manage queries through to resolution and enable the head of the department to effectively manage the activities of the team in the credit control and collection area. This follows the acquisition of a new Corporate Finance System (Microsoft Dynamics NAV) and a new Asset Management system (Horizon from Qube Global). While the NAV application has some credit control functionality, it does not have the full capability required by the business to manage the volume and complexity of its accounts receivable.
The contract shall be 4 years (48 months) with an option thereafter, to extend on an annual basis for up to 2 additional years. (4+1+1). The contract in its entirety may therefore run for 6 years (72 months).
England — The NHSPS Service Integration and Management team will be based in London; however users of the service will be based in various regions of England.
NHSPS require the following services to implement and integrate the Credit Control Solution: Business Analysis, Data Analysis, Business Process Mapping and Re-Engineering, Project Management activities, RAID services, Implementation leadership and support services (including requirements validation, solution definition and configuration), training (including Training needs analysis, training activity planning, training delivery) and solution testing (which may include but not be limited to alpha, beta, regression, etc.).
An application service provider may have an internal implementation and integration capability in which case it can tender for both Lot 1 and Lot 2. If the application service provider works with a partner, then its partner should tender for Lot 2, collaborating as appropriate. Tenders for Lot 1 and Lot 2 are evaluated together and awarded separately. NHSPS shall assess the combined Lots to determine the most economically advantageous tender.
The contract shall be 4 years (48 months) with an option thereafter, to extend on an annual basis for up to 2 additional years. (4+1+1). The contract in its entirety may therefore run for 6 years (72 months).


Award value: 800000