Public procurement notice: Contract Award Notice
Published: 2019-02-04
Buyer: The Common Services Agency (more commonly known as "NHS National Services Scotland") ("NSS")
Country: UK
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 48180000 | 48814000: Medical information systems | 48814200 | 48814400
Estimated value: 65000000 GBP
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
General Medical Practice patient administration and clinical systems delivered as a managed service, together with associated services (including, but not limited to; implementation, development, testing, support and training services) and optional software modules (“GP IT Managed Services”). The services are to be made available pursuant to a framework to general medical practices (“GP”) or premises from which GP or primary medical care services are provided. The IT needs of NHS Scotland require to be met on a flexible basis to address its evolving business and clinical requirements and to deliver the benefits of improvements in technology. This will result in both changes to service provision and the requirement for additional administrative and clinical services, for which systems may require to be hosted and supported over the term.
NSS is awarding a multi-supplier Framework Agreement pursuant to which general medical practice patient administration and clinical systems are to be delivered as a managed service. Call off contracts awarded under the Framework Agreement may be entered into to deliver services to entities constituted pursuant to the National Health Service (Scotland) Act 1978, local authorities, to entities constituted pursuant to the Public Bodies (Joint Working) (Scotland) Act 2014, the Scottish Prison Service, GP practices or premises from which GP or primary medical care services are provided. Such call off contracts may be entered into after mini competition or by direct award. Call off contracts shall have a term of seven (7) years, with a possible extension of up to three (3) years. Call off contracts will be by NSS on behalf of all Health Boards within whose geographical areas GPs are located.
Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Hosting services may be subcontracted. The provision of option software modules/clinical applications, related services and specific hardware all directly integrated to the core clinical system may be subcontracted.
To expand upon Section II.1.4, contractors appointed to the Framework Agreement will, during the 12 month period following award of the Framework Agreement, be required to achieve a specified extent of compliance with certain functional and non-functional requirements which were all clearly identified in the procurement documents. Upon achieving such compliance, in order to be eligible to be considered for award of any contracts under the Framework Agreement, contractors will be required to enter into a Validation Contract with NSS. The form of Validation Contract was incorporated in to the Framework Agreement, issued with the procurement documents. The validation contract will also regulate on-going compliance by Bidders with any future functional and non-functional requirements notified by NSS.
It is intended that a catalogue will be created by each contractor awarded to the Framework Agreement pursuant to which additional products and services may be purchased by NSS.
Contractors must provide flexible solutions to support data entry, audit, payment processing and reporting for national and local services and support General Medical Services contract requirements.
NSS incorporated a “standstill period” of a minimum of ten (10) calendar days (between the date on which NSS despatches the notice(s) of its decision in relation to the conclusion of a Framework Agreement to economic operators who submitted a tender or applied to be selected to tender, and the date on which NSS proposes to first conclude the Framework Agreement). This period allows economic operators in receipt of such a notice from NSS to submit a written request for debriefing information from NSS before the Framework Agreement is concluded. In the event that any economic operator submits a written request for debriefing information to NSS within two (2) working days from the commencement of the standstill period, NSS shall in response to such request, and to the extent only that it has not already done so, inform that economic operator of the reasons why the economic operator was unsuccessful, and the characteristics and relative advantages of the successful economic operator(s), a minimum of three (3) working days before the expiry of the standstill period. Such additional information should be requested from the address at section 1.1.
Where an economic operator is dissatisfied with NSS’ response to its request for debriefing information, or considers that the Framework Agreement has been concluded in breach of the Public Contracts (Scotland) Regulations 2015, such economic operator is advised to promptly seek independent legal advice.


Winner: EMIS Ltd
Award value: 65000000
Number of bids: 3