Public procurement notice: Contract Notice
Published: 2016-06-10
Buyer: Norsk Tipping AS
Country: NO
Region: NORGE
Contract type: Services
Procedure: Open procedure
CPV classification: 48445000 | 50324100 | 72212445 | 72227000: Software integration consultancy services | 72267100: Maintenance of information technology software
Estimated value: 12000000 NOK
Submission deadline: 2016-08-15
Award criteria: The most economic tender

Technical requirements: Norsk Tipping shall procure a system that supports the company's overall customer dialogue and assists in handling the company's data in fixed markets and customer activities.
Norsk Tipping intends to enter into agreement for procurement and implementation of a new CRM system for the company's direct communication and with options to handle other CRM activities regarding customers and Norsk Tipping's retailers in commodity trade. The CRM system shall replace the currently used Siebel Marketing, and will be an important part of the work with phasing out the Siebel portfolio in the company.
Three agreements shall be entered into with a tenderer; a purchasing agreement, a maintenance agreement and a framework agreement for further development of the CRM system.
Duration of the maintenance agreement for the system is 3 + 1 + 1 years so that the total possible length is 5 years from the agreement call-off. The maintenance agreement at final approval/delivery day cf. the agreement point 2.3.
The framework agreement takes affect when the delivery is finally approved. The duration of the agreement is two years, with the option for extension of 1 year + 1 year.
Options to the system: Tool to handle other CRM activities regarding customer and Norsk Tipping's retailers in commodity trades; sales support and case processing.
The duration of the maintenance agreement is three years with an option for extension of 1 year + 1 year so that the total possible agreement duration is 5 years from signing of the contract.
The duration of the framework agreement is two years with an option for extension of 1 year + 1 year.
— Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.
— Income statement and balance sheet with notes, as well as Annual Reports and auditor's report for the last 2 years. In addition, a cash flow statement is required for the companies that are obliged to provide this.
— The last available quarterly accounts for the current year, if it is more than 6 months since the last Annual Financial Statement.
4. The tenderer should have experience as a main supplier from a minimum of three similar assignments during the last 3 years.
By equivalent, we mean references from assignments of equivalent complexity including data quantity and integration. The point does not exclude the use of sub-contractors.
— A description of the tenderer's three most relevant assignments as a main supplier during the last 3 years.
— If the tenderer uses sub-contractors in connection with deliveries, the following must be documented:

Eligibility requirements: 1. Tenderers shall have their tax and VAT payments in order. Documentation requirement: — Norwegian companies: Tax certificate for tax and VAT. — Foreign companies: Must provide certificates from equivalent authorities to the Norwegian ones. 2. The tenderer must be a legally established company. Documentation requirement: — Norwegian companies: Company Registration Certificate — Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. 3. Satisfactory finances are required. Documentation requirement: — Income statement and balance sheet with notes, as well as Annual Reports and auditor's report for the last 2 years. In addition, a cash flow statement is required for the companies that are obliged to provide this. — Credit rating, not older than the date of the procurement notice. — The last available quarterly accounts for the current year, if it is more than 6 months since the last Annual Financial Statement. — Any other information of relevance to the company's fiscal figures. 4. The tenderer should have experience as a main supplier from a minimum of three similar assignments during the last 3 years. By equivalent, we mean references from assignments of equivalent complexity including data quantity and integration. The point does not exclude the use of sub-contractors. Documentation requirement: — A description of the tenderer's three most relevant assignments as a main supplier during the last 3 years. — If the tenderer uses sub-contractors in connection with deliveries, the following must be documented: — Description of which sub-contractors and collaborating partners who may be relevant and possibly will be used, and an overview of their perceived contribution (Norsk Tipping retains the right to approve the selection of sub-contractors). Any financial requirements from sub suppliers or costs connected to this shall be borne by the supplier. Norsk Tipping shall only relate to the tenderer, who will have the same responsibility for his sub-contractor's services as for his own). — Statement that the tenderer really has control of the resources that are offered from the sub-contractors. — Norsk Tipping shall only relate to the tenderer, who will have the same responsibility for his sub-contractor's services as for his own. — Norsk Tipping reserves the right to approve the choice of sub-contractors. — The tenderer shall state how the collaboration relationship between the supplier and sub-contractor(s) is founded and organised and whether it is an enduring collaboration relationship and any time aspect for the relationship. — A short description shall be given of the sub-contractor's organisation, company form and ownership structure as well as the name of the manager. 5: The tenderer shall have sufficient implementation ability and capacity to fulfil the contract. Documentation requirement: — Account of the tenderer's average workforce during the last three years that is relevant for the offered system, including methodology in project and development, that the tenderer has at their disposal for the execution of the agreement/assignment. Here we ask about the tenderer's implementation ability/tools, not the employee certifications. 6. A good and well functioning quality assurance system and security system for services that shall be provided is required. Documentation requirement: — An account regarding the tenderer's quality assurance system/ quality management system and security system. or — A copy of the system certificate issued by an accredited certification body or equivalent documentation. ISO9001, ISO27001 or equivalent.
3. Satisfactory finances are required. Documentation requirement: — Income statement and balance sheet with notes, as well as Annual Reports and auditor's report for the last 2 years. In addition, a cash flow statement is required for the companies that are obliged to provide this. — Credit rating, not older than the date of the procurement notice. — The last available quarterly accounts for the current year, if it is more than 6 months since the last Annual Financial Statement. — Any other information of relevance to the company's fiscal figures.
4. The tenderer should have experience as a main supplier from a minimum of three similar assignments during the last 3 years. By equivalent, we mean references from assignments of equivalent complexity including data quantity and integration. The point does not exclude the use of sub-contractors. Documentation requirement: — A description of the tenderer's three most relevant assignments as a main supplier during the last 3 years. — If the tenderer uses sub-contractors in connection with deliveries, the following must be documented: — Description of which sub-contractors and collaborating partners who may be relevant and possibly will be used, and an overview of their perceived contribution (Norsk Tipping retains the right to approve the selection of sub-contractors). Any financial requirements from sub suppliers or costs connected to this shall be borne by the supplier. Norsk Tipping shall only relate to the tenderer, who will have the same responsibility for his sub-contractor's services as for his own). — Statement that the tenderer really has control of the resources that are offered from the sub-contractors. — Norsk Tipping shall only relate to the tenderer, who will have the same responsibility for his sub-contractor's services as for his own. — Norsk Tipping reserves the right to approve the choice of sub-contractors. — The tenderer shall state how the collaboration relationship between the supplier and sub-contractor(s) is founded and organised and whether it is an enduring collaboration relationship and any time aspect for the relationship. — A short description shall be given of the sub-contractor's organisation, company form and ownership structure as well as the name of the manager. 5: The tenderer shall have sufficient implementation ability and capacity to fulfil the contract. Documentation requirement: — Account of the tenderer's average workforce during the last three years that is relevant for the offered system, including methodology in project and development, that the tenderer has at their disposal for the execution of the agreement/assignment. Here we ask about the tenderer's implementation ability/tools, not the employee certifications. 6. A good and well functioning quality assurance system and security system for services that shall be provided is required. Documentation requirement: — An account regarding the tenderer's quality assurance system/ quality management system and security system. or — A copy of the system certificate issued by an accredited certification body or equivalent documentation. ISO9001, ISO27001 or equivalent.