Public procurement notice: Contract Notice
Published: 2016-01-26
Buyer: Public Health England
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Competitive dialogue
CPV classification: 72250000: System and support services | 75122000
Estimated value: 9000000 GBP
Submission deadline: 2016-02-22
Award criteria: The most economic tender

Technical requirements: Public Health England (PHE) requires the services of an economic operator to provide service delivery and change delivery services for the PHE vaccine ordering and surveillance service application (the application is known as ImmForm) for the protection and improvement of the nation's health. As an overview, the service covers the following:
Vaccine Ordering, Immunisation and Other Surveillance Data Collection & Reporting, Vaccine Efficiency Management, Collection Point Administration System & Stock Management System (optional, for the Department of Health Pandemic Influenza Preparedness Programme).
Service Management, Vaccine Ordering/Immunisation Monitoring Services, Vaccine Efficiency Services, Pandemic Services (optional), 1st and 2nd Line User Support, Business Support and Change Management, Management Information & Reporting Services and Technical Services (3rd Line Support).
The current service provider is accommodated in Wellington House, Waterloo SE1 8UR and PHE reserves the right to continue with this option.
During the initial three-year contract period there is potential for the vaccine management and pandemic influenza stock and logistics IT functionality to be redeveloped under a separate tender and transitioned into the ImmForm system and managed as part of the contract at a later date, replacing the current versions of the services.
The Contract will be for an Initial Period of three years with 2  options to extend the duration by up to a further 12 months each, i.e. 3+1+1 years.
1) The Contracting Authority shall have the option to terminate or transition in new or revised services during the three-year term of the contract to accommodate any potential redevelopment of the business application (ImmForm) to include pandemic stock and logistics functionality, such development shall be subject to a separate tender process;
2) The Contracting Authority shall have up to two options to extend the contract duration for up to 12 months each, i.e. 3+1+1 years.
Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once): www.phe.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk: help@bravosolution.co.uk or telephone the Bravo helpdesk on 0800 368 4850.
1) Tenderers shall demonstrate their ability to provide user support services generally in accordance with the UK Institute of Customer Service standards or equivalent.
2) Tenderers are required to demonstrate compliance with the Public Contract Regulations 2015 in respect of financial and personal standing.
3) Tenderers are advised that the current service provision is operated at the following postcode, SE1 8UR, and PHE reserves the right to continue with this option.
Tenderers are required to provide a minimum of two analogous case studies to demonstrate that they are experienced in providing similar-sized or equivalent services in the healthcare sector. The case studies should address the following areas:
6) Change Delivery Overview — scope and summary of key application changes delivered with associated value.
7) Transition Status — an overview of whether the service was transitioned from a previous service provider.

Eligibility requirements: Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once): www.phe.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) — You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk: help@bravosolution.co.uk or telephone the Bravo helpdesk on 0800 368 4850. 1) Tenderers shall demonstrate their ability to provide user support services generally in accordance with the UK Institute of Customer Service standards or equivalent. 2) Tenderers are required to demonstrate compliance with the Public Contract Regulations 2015 in respect of financial and personal standing. 3) Tenderers are advised that the current service provision is operated at the following postcode, SE1 8UR, and PHE reserves the right to continue with this option. Tenderers shall be required to evidence a minimum annual turnover of 3 000 000 GBP. Tenderers are required to provide a minimum of two analogous case studies to demonstrate that they are experienced in providing similar-sized or equivalent services in the healthcare sector. The case studies should address the following areas: 1) Service Name. 2) Recipient Organisation. 3) Contract Duration. 4) Contract Value (GBP). 5) Service Delivery Overview — scope and performance statistics. 6) Change Delivery Overview — scope and summary of key application changes delivered with associated value. 7) Transition Status — an overview of whether the service was transitioned from a previous service provider. 1) Tenderers shall provide evidence that they comply with the UK Cabinet Office Security Policy Framework or equivalent for data confidentiality, integrity and availability. This is based on ISO27001. This is a Pass/Fail criterion. 2) Tenderers are required to evidence their level of compliance with the Information Technology Infrastructure Library (ITIL) best practice framework, or equivalent; 3) Tenderers are required to provide evidence of their compliance with the ISO20000 standard for service, transition and change management, or equivalent; 4) Tenderers are required to evidence their programme and project methodology in accordance with PRINCEII or equivalent; 5) Tenderers are required to evidence their Microsoft Partner status (if any).
1) Tenderers shall demonstrate their ability to provide user support services generally in accordance with the UK Institute of Customer Service standards or equivalent. 2) Tenderers are required to demonstrate compliance with the Public Contract Regulations 2015 in respect of financial and personal standing. 3) Tenderers are advised that the current service provision is operated at the following postcode, SE1 8UR, and PHE reserves the right to continue with this option. Tenderers shall be required to evidence a minimum annual turnover of 3 000 000 GBP.
1) Tenderers shall demonstrate their ability to provide user support services generally in accordance with the UK Institute of Customer Service standards or equivalent. 2) Tenderers are required to demonstrate compliance with the Public Contract Regulations 2015 in respect of financial and personal standing. 3) Tenderers are advised that the current service provision is operated at the following postcode, SE1 8UR, and PHE reserves the right to continue with this option.
Tenderers shall be required to evidence a minimum annual turnover of 3 000 000 GBP.
Tenderers are required to provide a minimum of two analogous case studies to demonstrate that they are experienced in providing similar-sized or equivalent services in the healthcare sector. The case studies should address the following areas: 1) Service Name. 2) Recipient Organisation. 3) Contract Duration. 4) Contract Value (GBP). 5) Service Delivery Overview — scope and performance statistics. 6) Change Delivery Overview — scope and summary of key application changes delivered with associated value. 7) Transition Status — an overview of whether the service was transitioned from a previous service provider. 1) Tenderers shall provide evidence that they comply with the UK Cabinet Office Security Policy Framework or equivalent for data confidentiality, integrity and availability. This is based on ISO27001. This is a Pass/Fail criterion. 2) Tenderers are required to evidence their level of compliance with the Information Technology Infrastructure Library (ITIL) best practice framework, or equivalent; 3) Tenderers are required to provide evidence of their compliance with the ISO20000 standard for service, transition and change management, or equivalent; 4) Tenderers are required to evidence their programme and project methodology in accordance with PRINCEII or equivalent; 5) Tenderers are required to evidence their Microsoft Partner status (if any).
Tenderers are required to provide a minimum of two analogous case studies to demonstrate that they are experienced in providing similar-sized or equivalent services in the healthcare sector. The case studies should address the following areas: 1) Service Name. 2) Recipient Organisation. 3) Contract Duration. 4) Contract Value (GBP). 5) Service Delivery Overview — scope and performance statistics. 6) Change Delivery Overview — scope and summary of key application changes delivered with associated value. 7) Transition Status — an overview of whether the service was transitioned from a previous service provider.
1) Tenderers shall provide evidence that they comply with the UK Cabinet Office Security Policy Framework or equivalent for data confidentiality, integrity and availability. This is based on ISO27001. This is a Pass/Fail criterion. 2) Tenderers are required to evidence their level of compliance with the Information Technology Infrastructure Library (ITIL) best practice framework, or equivalent; 3) Tenderers are required to provide evidence of their compliance with the ISO20000 standard for service, transition and change management, or equivalent; 4) Tenderers are required to evidence their programme and project methodology in accordance with PRINCEII or equivalent; 5) Tenderers are required to evidence their Microsoft Partner status (if any).