Public procurement notice: Contract Notice
Published: 2019-04-18
Buyer: Transport for London
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 75242110
Estimated value: 1007720000 GBP
Submission deadline: 2019-05-16
Award criteria: The most economic tender

Technical requirements: The proposed contract(s) are for debt management and enforcement services within the UK. The Contracting Authority, Transport of London (TfL) operates and enforces a number of Road User Charging (RUC) and Transport Enforcement (TE) schemes throughout Greater London. These together contribute to the realisation of the mayor's transport strategy. The contracts primarily support the RUC schemes and TE schemes comprising:
This proposed contract(s) may also include the recovery of outstanding debt accumulated from rent arrears on TfL's commercial property estate. Please refer to the procurement documents for a further description of the services, in particular the statement of requirements.
1) TfL is seeking to appoint up to four (4) suppliers to recover outstanding debt accumulated and to deter future evasion of payments within the existing or future RUC or TE schemes, or any debt accumulated by TfL from other areas of the business such as rent arrears on TfL's commercial property estate.
2) The appointed suppliers must follow statutory processes and charge applicable fees as prescribed by statute. Each appointed supplier will be required to maintain facilities, resources and personnel to effectively perform enforcement action in England, Wales, Scotland and Northern Ireland as required, receive payments and respond to customer enquiries. This shall include, but not be limited to:
(b) provide processes to trace debtors addresses, and seize or otherwise take control of goods pursuant to controlled goods agreements (payment plans);
(c) provide facilities to store any goods seized and dispose of these goods at auction to recover monies owed;
(d) provide facilities and procedures to take various payment formats, customer enquiries and complaints; and
4) There are also technical and reporting requirements set out in the contract schedules to the contract, below is a brief summary, consisting of the following:
(a) each supplier shall operate and maintain technical systems which include an interface messaging system to communicate with the CSP as detailed in the statement of requirements;
(d) utilise mobile Automatic Number Plate Recognition (ANPR) technology to locate persistent evading vehicles; and
(e) each supplier shall have infrastructure security to ensure that all IT networks comply with TfL Cyber Security policies;
(a) each supplier shall provide TfL with reports that monitor performance and other reports as referenced in the schedules to the contract.
5) This contract may include the recovery of outstanding debt accumulated from rent arrears owed to TfL on commercial properties (commercial rent arrears recovery). Further information can be found in the procurement documents.
6) The option to extend the scope of the services to cover other debts in respect of extensions of any RUC, TE or any new scheme or modified traffic convention or offence or commercial rent arrear recovery (CRAR).
7) The estimated total value of the contract is 1 007 000 000 GBP as indicated at II.1.5) and II.2.6). The value is a forecast of all future remittances over the total ten (10) year period of the contract (if TfL extends the contract beyond the initial term of 5 years) and consists of:


Award value: 1007720000