Public procurement notice: Contract Notice
Published: 2022-04-15
Buyer: Oslo kommune v/ Helseetaten
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 30237475 | 31625200 | 33100000 | 33180000 | 33195000
Estimated value: 199000000 NOK
Submission deadline: 2022-05-19
Award criteria: The most economic tender

Technical requirements: Oslo Municipality c/o Agency for Health, hereafter called the contracting authority, invites tenderers to a negotiated procedure in two stages for the procurement of response centre services and the accompanying response system. The response centre services consist of response services, turn-out services, and equipment logistics and user support service, which together with the accompanying response system, make up a uniform and continual response centre that supports Oslo Municipality's overall goal of increased safety, mastering, and activity for inhabitants.
Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching the goal and supporting the work of providing good health and care services for inhabitants (service users) is to use welfare technology systems and services. Response centre services are a prerequisite for achieving the goals of welfare technology.
The contracting authority, in collaboration with a private supplier, currently provides response centre services for approx. 10,000 service users of welfare technology (safety-creating technology), split between 15 city districts and the Agency for Nursing Homes (SYE), with the accompanying geographical spread in Oslo Municipality. This contract is, in addition, open to the Agency for Welfare (VEL) and the Agency for Children and Families (BFE) in Oslo Municipality using the contract.
The response centre services and the accompanying response system make up a uniform and continual response centre consisting of:
- response system that supports the response centre's work processes and communicates with existing and future welfare technology, and is integrated with the municipality's systems
-Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.
Tenderers must have sufficient economic and financial capacity to carry out the assignment. This point will be subject to assessment of turnover, annual results, as well as key figures in the balance sheet.
-. The company's last Annual Financial Statement including notes, the Board's Annual Reports and Audit Reports, including new information of relevance to the company's fiscal numbers.
- The contracting authority reserves the right to obtain credit appraisals as a supplement to the evaluation of the tenderer’s economic and financial capacity.
1. Tenderers must have implemented a management system for personal protection and information security (internal control).
2. Tenderers must be organised for, and have competence to establish, deliver, and run a uniform response centre with the accompanying delivery elements (see the delivery elements described in point 1.2 of the qualification documentation).
Tenderers must have and manage sufficient resources in accordance with relevant national recommendations, including IS-2552.
- Assignments of equivalent complexity, including the delivery elements in the response centre described in point 1.2 of the qualification documentation.
2. A description of resources that the tenderer has at its disposal for fulfilment of all parts of the contract. A competence matrix must be attached that shows education and any other relevant competence for personnel in the response service, the equipment and logistics services, the turn-out service, technical personnel, and any other administrative personnel. An organisation chart must also be attached.
3. A description of the most important assignments in the last five years (2018-2022), including the assignment's nature, customer, volume (number of service users), and delivery element.

Eligibility requirements: Tenderers must be a legally established company Documentation requirement: - Norwegian companies: Company Registration Certificate -Foreign companies: Proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.

Award value: 199000000