Public procurement notice: Contract Notice
Published: 2016-08-30
Buyer: Suomen kansallisooppera ja -baletti sr (Foundation of the Finnish National Opera and Ballet)
Country: FI
Region: Uusimaa
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 48480000 | 72000000 | 72200000 | 72268000: Software supply services
Estimated value: 700000 EUR
Submission deadline: 2016-09-26
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Supply, installation and commissioning of a ticketing, customer relationship management and fund-raising system for the Finnish National Opera and Ballet.
The purpose of the procurement procedure is to award a contract for the purchase of a ticketing, customer relationship management and fund-raising system and the system related services regarding implementation, maintenance, hosting and development of the system as well as technical and user support services.
Full direct access to the procurement documents is offered free of charge to economic operators in the following e-procurement system:
In order to register to the e-procurement service, the economic operator shall send an e-mail, including the name of the company and the name of the contact person, to info@hankintajuristit.fi in order to receive login information. Please refer to ‘FNOB ticketing system’.
The system shall be a ticketing system, processing customer data and purchases. The scope of the procurement shall cover the following:
— Delivery and implementation of the ticketing system, including further specifications, parameterizing and supplementing (if necessary) of the software in order to meet the requirements, as well as installation to technical platform, integration, data conversion from the current databases, testing and acceptance procedures, documentation and training of key personnel,
The above is meant to be a non-exhaustive list of services and activities. Other system-related services as well as necessary hardware for ticketing functions may be purchased during the term of the contract.
The system (application) must fulfil the functional and other requirements that will be set out in the specifications. Although the contracting authority preserves the right to make changes to the requirements during the negotiation phase of the procurement procedure, the ticketing system shall, however, fulfil the following minimum and non-negotiable functional and business requirements listed below:
— Ability to use the system for selling tickets via the contracting authority's own website (desktop and mobile applications) and Opera Box Office (point-of-sales),
— Flexible reporting possibilities for processing and combining vast volumes of data e.g. purchase transactions spanning several seasons,
— The system language must be Finnish or English. The customer interface shall support multiple language versions ( as starting point Finnish, Swedish and English) when using the system on the online sales platform,
Contract regarding the delivery and implementation of the system shall take place in January or February 2017. The system shall be transferred to production use in March 2018 (estimate). The contract(s) regarding hosting, support, maintenance and further development and consultancy services shall be open-ended contract(s) subject to termination period.
The Contracting Authority shall apply the following criteria in order to select the candidates to negotiations.
Other system-related services as well as necessary hardware for ticketing functions may be purchased during the term of the contract.

Eligibility requirements: Candidate shall be registered with: — the appropriate trade or professional register, — register of employers if nationally relevant, and, — register for payers for value added tax; in the state where such register is established under the conditions laid down by that state.

Award value: 700000