Public procurement notice: Contract Notice
Published: 2021-05-03
Buyer: Oslo kommune v/Helseetaten
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 30237475 | 31625200 | 33100000 | 33180000 | 33195000
Estimated value: 312000000 NOK
Submission deadline: 2021-05-31
Award criteria: The most economic tender

Technical requirements: Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching this goal and supporting the work of providing good health and care services to inhabitants is the use of VFT systems/services. Response centre services are a prerequisite for achieving the goals of VFT. Service users get assistance from the response centre when required, as a result of situations arising and needs that are outside the planned assistance managed by home-based services, via warnings and alarms from welfare technology systems. This includes, amongst other things, dealing with falls, acute pain, personal help, insecurities and technical errors. See the qualification and tender documentation for further information. The contracting authority reserves the right to enter into a contract for a possibly standardised cloud service directly with the cloud service provider if the chosen system requires this, in addition to signing a SSA-D with annexes.
Oslo Municipality c/o Agency for Health, hereafter called the Contracting Authority, invites tenderers to a negotiated procedure in two stages for the procurement of a response centre. The response centre will support Oslo Municipality's general goal of increased safety, mastering, and activity for inhabitants.
Oslo Municipality's goal is that all inhabitants can live in their own home for as long as they want to and is possible. A policy for reaching the goal and supporting the work of providing good health and care services for inhabitants (service users) is to use welfare technology systems and services. Response centre services are a prerequisite for achieving the goals of welfare technology.
Service users get assistance from the response centre when required, as a result of situations arising and needs that are outside the planned assistance managed by home-based services, via warnings and alarms from welfare technology systems. This includes, amongst other things, dealing with falls, acute pain, personal help, insecurities and technical errors.
The contracting authority has the option to extend the contract for 1 + 1 + 1 year on unchanged terms.
• Foreign tenderers: Verification that the company is registered in a trade register or company register as prescribed by the law of the country where the tenderer is established.
• Tenderers must have sufficient economic and financial capacity to carry out the assignment. This point will be subject to assessment of turnover, annual results, as well as key figures in the balance sheet.
• the company's last annual financial statement including notes, the board's annual report and audit report, as well as new information of relevance to the company's fiscal numbers;
• the contracting authority reserves the right to obtain credit appraisals as a supplement to the evaluation of the tenderer’s economic and financial capacity.
2) Tenderers must have good expertise and sufficient resources. This includes tenderers having personnel with relevant competence;
— assignments of equivalent complexity, including the delivery elements in the response centre described in point 1.2;
• if a tenderer is certified, a copy of a certificate issued by independent bodies can be submitted, confirming compliance with ISO 27001 or equivalent;
• if a tenderer is not certified, a general description must be given of the implemented management system, as well as the table of contents for the management system. The table of contents must show that the management system includes relevant routines for the management part, the execution part, and the inspection part in the company.
• A description of resources that the tenderer has at its disposal for fulfilment of all parts of the contract. A competence matrix must be attached that shows education and any other relevant competence for personnel in the response service, the equipment and logistics services, the turn-out service, technical personnel, and any other administrative personnel.
• A description of the most important assignments in the last three years, including the customer, volume (number of service users), and services.

Eligibility requirements: • Tenderers must be a legally established company Documentation requirement: • Norwegian companies: Company registration certificate; • Foreign tenderers: Verification that the company is registered in a trade register or company register as prescribed by the law of the country where the tenderer is established.

Award value: 312000000