Public procurement notice: Contract Notice
Published: 2020-03-02
Buyer: Dublin City Council
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000 | 72500000
Estimated value: 2000000 EUR
Submission deadline: 2020-03-30
Award criteria: The most economic tender

Technical requirements: Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for up to 12 months with a maximum of 2 such extensions, at the sole discretion of DCC, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
Dublin City Council proposes to establish a single party framework agreement for the provision of a Customer Portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for a period of up to 12 months with a maximum of 2 such extensions, at the sole discretion of Dublin City Council, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, Dublin City Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
The Framework duration is 4 years and the contract duration is for 48 months with the option to extend for 2 periods of 12 months at the sole discretion of Dublin City Council and subject to annual, periodic and other reviews.
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie RFT 166157
For further information please consult the associated documentation available to download from www.etenders.gov.ie RFT ID: 166157
The date and time set out above for the opening of tenders is subject to change at the discretion of Dublin City Council.
1) Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts;
2) It will be a condition for the award of any contract by Dublin City Council that the successful tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident tenderer, a statement of suitability from the Revenue Commissioners will be required;
3) Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications;
4) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;

Eligibility requirements: For further information please consult the associated documentation available to download from www.etenders.gov.ie RFT ID: 166157

Award value: 2000000