Public procurement notice: Contract Notice
Published: 2016-01-22
Buyer: Société de l'Aéroport de Luxembourg S.A.
Country: LU
Contract type: Supplies
Procedure: Negotiated procedure
CPV classification: 72413000: Website design services | 72416000: Application service providers
Submission deadline: 2016-03-07
Award criteria: Responsiveness to work scope and program needs, Cost and time effectiveness, Demonstrated experience in similar projects, Personal assigned: bios and qualifications specific to aviation industry, Overall quality of the proposal

Technical requirements: Responsiveness to work scope and program needs
Cost and time effectiveness
Demonstrated experience in similar projects
Personal assigned: bios and qualifications specific to aviation industry
Overall quality of the proposal
— Extensive search capability shall be included. Search will include all web-pages, documents and collateral housed on the website;
— Native development for both iOS and Android, unless it is demonstrated that hybrid development attains same quality level or maintenance of key functionality would be impossible (e.g. loyalty program integration by third party).
— Hosted solution: Lux-Airport will make available to the proposed developer all source data such as flight and concession information on a scheduled basis in XML format or through other web services.
— Metrics dashboard and reporting for app: Required metrics will need to be provided for total app downloads per platform; number of unique and returning users and frequency; utilization by language (how many downloads per language); top features used within the applications; screen flow: where are users staying the longest and where do they drop off the app; usage duration: how long are our users on the app; deletions of the app. If possible, additional metrics are: top locations of users on the app; age and gender of users on the app; times of day of usage; app load time; app share/send (via the Stores).
Applicants are requested to include a drafted maintenance and service contract proposal in their offer covering the 1
Further requirements upon award of the market: Insurance certificate for third party liability provided by an insurances company established in a European member state.
— Applicant (and partner, when applicable) profile including number of employees, annual revenues, and core competencies.
— Applicant (and partner, when applicable) description of reference works performed for the aviation industry in general, and airports in particular, including examples of other work deemed relevant for this RFP.
— Description of team working on the lux-Airport account, with particular emphasis on team members who have worked on referenced aviation industry digital assets.
Summary and extraordinary appeal procedures (requêtes en référé) can be lodged during fifteen (15) days following the designation of the winning candidate.

Eligibility requirements: Applicants are to submit all company (and subcontractor) documentation listed below: a) Certificate and Articles of Incorporation; b) Articles of Association; c) VAT Registration; d) Income Tax / Social Security Certificates; e) Details of share capital; f) Details of shareholders; j) Most recent annual accounts; k) Proof of no past or pending criminal records; l) Proof of confirmed experience in the aviation industry; m) Proof of a 3 year professional experience; n) Non-disclosure agreement to be signed. Further requirements upon award of the market: Insurance certificate for third party liability provided by an insurances company established in a European member state. — Applicant (and partner, when applicable) profile including number of employees, annual revenues, and core competencies. — Applicant (and partner, when applicable) description of reference works performed for the aviation industry in general, and airports in particular, including examples of other work deemed relevant for this RFP. — Description of team working on the lux-Airport account, with particular emphasis on team members who have worked on referenced aviation industry digital assets. — Proposed approach, work plan, time line. — Applicant's standard rate card of services. — Confirmed experience in the aviation industry; — Confirmed 3 year professional experience.
— Applicant (and partner, when applicable) profile including number of employees, annual revenues, and core competencies. — Applicant (and partner, when applicable) description of reference works performed for the aviation industry in general, and airports in particular, including examples of other work deemed relevant for this RFP. — Description of team working on the lux-Airport account, with particular emphasis on team members who have worked on referenced aviation industry digital assets. — Proposed approach, work plan, time line. — Applicant's standard rate card of services. — Confirmed experience in the aviation industry; — Confirmed 3 year professional experience.
— Applicant (and partner, when applicable) profile including number of employees, annual revenues, and core competencies. — Applicant (and partner, when applicable) description of reference works performed for the aviation industry in general, and airports in particular, including examples of other work deemed relevant for this RFP. — Description of team working on the lux-Airport account, with particular emphasis on team members who have worked on referenced aviation industry digital assets. — Proposed approach, work plan, time line. — Applicant's standard rate card of services.
— Confirmed experience in the aviation industry; — Confirmed 3 year professional experience.