Public procurement notice: Contract Notice
Published: 2018-03-09
Buyer: North Ayrshire Council
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 72268000: Software supply services
Estimated value: 2000000 GBP
Submission deadline: 2018-04-06
Award criteria: The most economic tender

Technical requirements: The Council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity.
Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project.
The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.
The council need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity.
Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project.
The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.
The resultant contract will be for a period of 5 years commencing w/b 2.7.2018 until July 2023, with the option to extend by up to a further 2 x 1 year periods.
During the lifetime of the resulting contract other relevant council systems or applications may be considered for migration to the single platform model.
If required by the member state, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established.
Where it is required within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service.
Bidders will be required to have a minimum “general” yearly turnover of 10 000 000 GBP for the last 2 years:
Bidders will be required to have a minimum yearly turnover of 5 000 000 GBP for the last 2 years in the business area covered by the contract.
Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up/started trading.
It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below:
Bidders will be required to provide a minimum of 2 examples, within the last 3 years that demonstrate that they have the relevant experience to deliver the services as described in Part II.2.4 of this Contract Notice. The experience provided will be for projects of a similar value, size and scope.

Eligibility requirements: If required by the member state, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established. Where it is required within a bidder’s country of establishment they must confirm which authorisation or memberships of the relevant organisation(s) are required in order to perform this service. Bidders must confirm if they hold the particular authorisation or memberships.

Award value: 2000000