Public procurement notice: Contract Notice
Published: 2016-01-09
Buyer: Scotland Excel
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 48445000 | 72212445
Estimated value: 15000000 GBP
Submission deadline: 2016-02-16
Award criteria: Technical, Commercial

Technical requirements: Technical
Commercial
Various locations throughout the geographical boundaries of the participating Councils and associate members within Scotland.
This framework is for a Customer Service Platform solution. Potential to include software provision and licensing, integration, on-going support and maintenance and user training etc.
Note: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already
To access PCS-Tender, record your interest in this notice and access the tender documentation please visit
https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 4969 under ITTs Open to All Suppliers. Please
use the Search/Filter function, then select Project Code from the drop-down. Please note that once you have expressed interest in the ITT it will
https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf
If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through
Note: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.
To access PCS-Tender, record your interest in this notice and access the tender documentation please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 4969 under ITTs Open to All Suppliers. Please use the Search/Filter function, then select Project Code from the drop-down. Please note that once you have expressed interest in the ITT it will move to your My ITTs area.
For further information on using PCS-Tender, please read the Supplier Response Guide: https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf
If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.
Hosted Solution is to have the provision of data stored by the service provider, who owns and oversees infrastructure, software and administrative tasks and makes the system available to clients, usually over the Internet.

Eligibility requirements: (1) All candidates will be required to produce a certificate or declaration demonstrating that they are not bankrupt or the subject of an administration order, are not being wound-up, have not granted a trust deed, are not the subject of a petition presented for sequestration of their estate, have not had a receiver, manager or administrator appointed and are not otherwise apparently insolvent. (2) All candidates will be required to produce a certificate or declaration demonstrating that the candidate, their directors, or any other person who has powers of representation, decision or control of the candidate has not been convicted of conspiracy, corruption, bribery, or money laundering. Failure to provide such a declaration will result in the candidate being declared ineligible and they will not be selected to participate in this procurement process. (3) All candidates will be required to produce a certificate or declaration demonstrating that they have not been convicted of a criminal offence relating to the conduct of their business or profession. (4) All candidates will be required to produce a certificate or declaration demonstrating that they have not committed an act of grave misconduct in the course of their business or profession. (5) All candidates must comply with the requirements of the State in which they are established, regarding registration on the professional or trade register. (6) Any candidate found to be guilty of serious misrepresentation in providing any information required, may be declared ineligible and not selected to continue with this procurement process. (7) All candidates will have to demonstrate that they are licensed, or a member of the relevant organisation, in the State where they are established, when the law of that State prohibits the provision of the services, described in this notice, by a person who is not so licensed or who is not a member of the relevant organisation. (8) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of social security contributions under the law of any part of the United Kingdom or of the relevant State in which the candidate is established (9) All candidates will be required to produce a certificate or declaration demonstrating that they have fulfilled obligations relating to the payment of taxes under the law of any part of the United Kingdom or of the relevant State in which the economic operator is established. (1) All candidates will be required to provide evidence of relevant professional risk indemnity insurance. (2) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business. (1) All candidates will be required to provide certification from an independent body attesting conformity to environmental management standards in accordance with the Community Eco-Management and Audit Scheme (EMAS); or the European standard BS EN ISO 14001. (2) All candidates will be required to provide certification drawn up by an independent body attesting the compliance of the economic operator with quality assurance standards based on the relevant European standards. (3) Certificates drawn up by official quality control institutes or agencies of recognised competence attesting the conformity of products clearly identified by references to specifications or standards. (4) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures. (5) A statement of the candidate's technical facilities; measures for ensuring quality; and their study and research facilities. (6) An indication of the proportion of the contract which the services provider intends possibly to subcontract. (7) A statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract.
(1) All candidates will be required to provide evidence of relevant professional risk indemnity insurance. (2) All candidates will be required to provide statements of accounts or extracts from those accounts relating to their business.
(1) All candidates will be required to provide certification from an independent body attesting conformity to environmental management standards in accordance with the Community Eco-Management and Audit Scheme (EMAS); or the European standard BS EN ISO 14001. (2) All candidates will be required to provide certification drawn up by an independent body attesting the compliance of the economic operator with quality assurance standards based on the relevant European standards. (3) Certificates drawn up by official quality control institutes or agencies of recognised competence attesting the conformity of products clearly identified by references to specifications or standards. (4) A check may be carried out by the contracting authority or by a competent official body of the State in which the candidate is established, to verify the technical capacity of the candidate; and if relevant, on the candidates study and research facilities and quality control measures. (5) A statement of the candidate's technical facilities; measures for ensuring quality; and their study and research facilities. (6) An indication of the proportion of the contract which the services provider intends possibly to subcontract. (7) A statement of the tools, plant or technical equipment available to the service provider or contractor for carrying out the contract.