Public procurement notice: Contract Notice
Published: 2020-12-09
Buyer: Electricity Supply Board (ESB)
Country: IE
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 72000000
Submission deadline: 2021-01-15
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The Supply and Implementation of a SAAS Business Customer Data Analytics Solution and Support Services
The contracting entity intends to procure a contract for the supply and implementation of a SAAS Business customer data analytics solution and support services.
The contracting entity intends to procure a SAAS solution to provide analytics for business data and support services. The purpose of this tender is to engage with a third-party provider who uses proprietary algorithms to gain insights from business customer data. The successful SAAS provider will be required to work with ESB business customers’ data to deliver insights back to the business. These insights may be delivered back to the customer via a variety of digital channels. In the first 3 years we envisage that this will include analysis of up to 60 000 customers’ data. In the following 2 years we expect this figure to reach 100 000 customers total.
An existing service is in place for 2 years and processes up to 15 000 customers’ data on an ongoing basis, providing analytics and business insights to ESB customers in the North of Ireland and Republic of Ireland jurisdictions.
• delivery of a messaging wrapper to deliver the right message based on analytics to the right customer across all channels;
• in/out data integration with ESB CIS Systems and customer engagement systems through best practice interfaces;
• provision of an admin/customer service agent interface that streamlines the support process for ESB staff;
• seamless Integration of Northern Ireland and Republic of Ireland customers, so that regulatory, product and currency differences are noticeable only where required;
• seamless Integration of Smart Meter and interval-meter customers data as appropriate, including increasing volume of Smart Meter data as national rollout of smart meters proceeds;
— provision of energy statements including comparison data, peer to peer comparison, high level disaggregation, hints and tips;
The successful partner will collaborate with ESB to offer ongoing, personalized, digital tools and marketing to business customers in a comprehensive engagement program. All customers will have access to a digital platform and will be able to configure their own information and communications preferences.
The smooth handover of customers from the existing solution to the new platform is a key component of the first year of the contract. Disruption to customers and ESB service personnel must be minimised and ability to deal with incumbent software solutions and transfer customers must be demonstrated at tender stage.
The successful partner will be required to specify, design, build, and test the new portal as well as mange the ongoing campaigns for the program.
The applicant must have a solution that is capable of integrating the target IT architecture as detailed in Section A.1.1 of the pre-qualification questionnaire.

Eligibility requirements: As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 181339