Public procurement notice: Contract Notice
Published: 2023-10-16
Buyer: Norwegian Ministry of Foreign Affairs
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 72000000 | 72227000: Software integration consultancy services | 72254000: Software testing | 72261000: Software support services
Estimated value: 62200000 NOK
Submission deadline: 2023-11-20
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The purpose of the procurement is to establish agreements with one supplier who can deliver a SaaS service that encompass the desired functions, security, integrations and interfaces, deliver the necessary support and maintenance, as well as operation over its lifetime. The agreements must allow for the service to be further developed to be relevant, for example to satisfy new regulations, new needs, and changed work processes.
The SaaS service must give other national actors with statutory tasks within export control access to data from/in the system.
There is a need for integration with other systems, such as the archive system and the Customs Agency's systems.
The purpose of the procurement is to establish agreements with one supplier who can deliver a SaaS service that encompass the desired functions, security, integrations and interfaces, deliver the necessary support and maintenance, as well as operation over its lifetime. The agreements must allow for the service to be further developed to be relevant, for example to satisfy new regulations, new needs, and changed work processes.
The SaaS service must give other national actors with statutory tasks within export control access to data from/in the system.
There is a need for integration with other systems, such as the archive system and the Customs Agency's systems.
The parties will sign an agreement on the purchase of development of the services. The duration is estimated to 12 months. The parties will also sign an agreement on the purchase  the SaaS service itself, including, support and operation. The agreement has a duration of 3 years. The agreement is then automatically renewed for one year at a time unless terminated by one of the parties.
2. How long time the supplier has been responsible for maintenance/support, operation and security management when delivering the relevant SaaS service (weight 30%).
- Further development of integration of the eLicense-Customs Agency's systems for two-way integration.
The estimated value of the procurement includes the estimated value of the establising phase including putting the services into operation,  operation over eight years, as well as estimated values for options and possibilities for additional purchases.
Requirement: The supplier must have sufficient economic and financial capacity to be able to carry out the contract. Credit rating "Credit against collateral" or an equivalent rating will always be sufficient.
1. The supplier must have sufficient experience in delivering SaaS services with a similar service scope and service content as the Ministry requests in this procurement.
The scope of services includes development/adaptation and putting into operation, maintenance/support, operation and security management when delivering a SaaS service, including integration with other systems. Service content includes functionality for: Receipt, case management, decisions and feedback on applications and inquiries, as well as archiving. Each of the supplier's experience deliveries must not contain all the elements above, but the experience deliveries together must contain all the elements.
2 pcs. project managers, 2 pcs. test leaders, 2 pcs. architect, 2 pcs. UX designers, 2 pcs. scrum-masters or equivalent, 2 pcs. process managers workflow, 2 pcs. developer - Senior consultant (more than 5 years' experience), 2 pcs. developer - Consultant (0-5 years' experience), 2 pcs. testers, 2 pcs. user support/support and 2 pcs. delivery manager.

Eligibility requirements: Requirement: The supplier must be a legally established company. Documentation requirement: See the documentation requirement in the competitive documents.

Award value: 62200000