Public procurement notice: Contract Notice
Published: 2019-07-05
Buyer: Norsk rikskringkasting AS
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 72220000: Systems and technical consultancy services | 72222300: Information technology services | 72250000: System and support services | 72253000: Helpdesk and support services | 72253100: System support services
Estimated value: 250000000 NOK
Submission deadline: 2019-08-28
Award criteria: The most economic tender

Technical requirements: One of NRK's main aims in its long term strategy is to be a world class broadcaster and producer of content. NRK believes that the core activities must have a higher priority in order to achieve this. NRK has therefore chosen to outsource parts of the IT services to external actors with expertise in such services. NRK will do this sequentially, split between the following categories:
This procurement is for the first category, service desk and client services. NRK would like to enter into a contract with a collaboration partner who can provide both services.
NRK will achieve the following effects by outsourcing the operation of the service desk and client services:
Furthermore, the vision for the service desk and client services is standardised services based on all user needs with a high degree of automation and self-service. 7 areas are seen as particularly important: user focus, quality and stability, automation, continual improvements, proactiveness, standardisation, and self-service.
NRK's service desk can be described as SPOC and first-line support for IT related interaction. Client services include life time processing of clients — from the original set-up to operation, support, security, incident management and realisation — in second and third line support for client services. NRK has 9100 PC and Mac clients, plus 4 100 mobile telephones.
Documentation: a certificate or equivalent documentation showing that the candidate is registered in a public register in their home country.
Documentation: documentation that tax, payroll tax and VAT have been paid to the tax authorities, the Office of the Chief Municipal Treasurer (Norwegian form RF-1244 should be used). The certificate must not be dated earlier than 6 months prior to the deadline for the submission of applications. All tax arrears must be explained. The requirement is only obligatory for Norwegian candidates, but international candidates are encouraged to submit equivalent documentation.
Requirement: candidates must have sufficient economic and financial capacity to fulfil their contractual obligations.
Documentation: the annual accounts for the last 3 fiscal years, including the income statement, balance, the board's annual report and an external auditor's report. Any recent relevant information, for example, quarterly reports. NRK will carry out a solidity assessment of the candidates' economic and financial situation through Experian, if available. If a candidate will also submit their own, or documentation that is not registered in Experian, the submitted material must:
3) Not be dated earlier than 3 months prior to the deadline for the submission of requests to participate. If a candidate will depend on the capacity of other companies to fulfil the qualification requirement, the attached commitment statement or similar must be completed and submitted from the relevant sub-suppliers. The statement must be duly signed by an authorised representative from the third party in question. Similar documentation to that requested above must also be submitted for the company in question.
Requirement: candidates must have established suitable methods and/or systems to ensure the quality of the deliveries.
Requirement: candidates must have established suitable methods and/or systems to ensure information security.
Documentation: documentation of the most important relevant deliveries in the last 3 years. The documentation must include:
5) Statement as to whether the delivery was carried out by the candidate himself, or by sub-suppliers/collaboration partners. In the event of the latter, the part/scope of the delivery carried out by collaboration partners must be specified. The references do not necessarily have to be related to broadcasting. NRK reserves the right to undertake the necessary inquiries on the true relevance of the documented deliveries, in order to get a complete picture of the candidate's abilities.
Documentation: documentation of the candidate's organisation, professional and technical qualifications, whether they belong to the candidate himself or sub-suppliers/collaboration partners, which shows the number of personnel who will be available for the implementation of the contract, in particular:

Eligibility requirements: Legally registered company. Requirement: candidates must be a legally registered company. Documentation: a certificate or equivalent documentation showing that the candidate is registered in a public register in their home country. Taxes and duties: Requirement: candidates should not have considerable remarks as regards public tax payments. Documentation: documentation that tax, payroll tax and VAT have been paid to the tax authorities, the Office of the Chief Municipal Treasurer (Norwegian form RF-1244 should be used). The certificate must not be dated earlier than 6 months prior to the deadline for the submission of applications. All tax arrears must be explained. The requirement is only obligatory for Norwegian candidates, but international candidates are encouraged to submit equivalent documentation.

Award value: 250000000