Public procurement notice: Contract Notice
Published: 2022-11-04
Buyer: DR
Country: DK
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000
Estimated value: 1750000 EUR
Submission deadline: 2022-12-07
Award criteria: The most economic tender
EU fund: ESF

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The public service provider DR (Danish Broadcasting Corporation) is Denmark’s oldest and largest electronic media enterprise, weekly reaching 96 % of the Danish population. These tender procedure concerns purchase of a Quality of Experience (QoE) Solution. The scope is to provide a real-time QoE Solution for DR which is used for streaming measurement on DR’s streaming platforms. For DR to improve users experience on streaming TV and Radio, learning more about the user streaming experience has become significantly important. We see data as the foundation for building better user experiences both on our streaming TV and Radio platforms. DR needs a QoE Solution for collecting data as Real User Monitoring (RUM) in DRs apps (frontend players) for TV and Radio. Probes are not in scope for this offering. Also, please be advised that the estimated total value below cf. section II.1.5) and II.2.6) is for the whole contract period of 7 years, cf. including the possible renewal terms.
DR’s STRATEGIC GOAL AND BACKGROUND: The media consumption habits are changing towards digital platforms. As a result, DR has made it a strategic goal to deliver the same quality and service on the digital platforms as delivered on the traditional broadcast platforms. The market in which DR operates is under radical transformation. Presented with new kinds of digital products and services, the audience expect to access content in different ways - whenever they want, wherever they are, on whatever device. As DR wants to present a competitive digital offering, with a quality and service comparable to that delivered by DR in the traditional broadcast media, DR needs to have a strong focus on meeting these new expectations, as they are an inherent part of the digital experience. To do this DR needs to utilize usage and performance data: to obtain a better understanding of the user and of how DR products are used, to make faster and better data driven decisions to optimize CDN delivery for the end-user, help developer optimize playback and help in end-user support with error/bugs handling reported by the end-users.
KEY FIGURES: The following figures describe DR’s current streaming (video and radio) operations in numbers.
DR's KEY SUCCES PARAMETERS FOR A SUCCESFUL DELIVERY OF THE SOLUTION: For the successful delivery of a competitive digital offering, for a QoE Solution, DR will be focusing on the below listed key strategic goals which the Supplier are to meet:
•	A Solution which can scale depending on the usage of the Solution. This includes scaling during peak-periods
•	An attractive cost-model providing the ability for DR to grow and fulfil the goals of offering a high-quality service to the users
LOTS: DR has assessed that there is a strong coherence between the services needed to fulfil DR’s requirements, and therefore the services are not suited for division. Therefore, the tender is not divided into lots.
The contract will have a maximum duration of 7 years from the commencement date. Accordingly, the contract period consists of a base period of 4 years with the possibility of extending the contract up to a maximum of 3 (three) times - each extension period having a duration of 12 (twelve) months i.e. a total contract period of up to 84 months.
The minimum requirements for financial capacity are as follows: 1) A solvency ratio of at least 10% for each of the last three financial years. The solvency ratio must be calculated using the following formula: Equity*100/assets = Solvency ratio, and 2) A positive equity for each of the last three financial years. The Tenderer's economic and financial capacity and technical and professional capacity are assessed based on the Tenderer's information in the ESPD, part IV.
The Tenderers must in the ESPD describe at least 3 (three) and a maximum of 5 (five) relevant references from Solutions of a similar nature and capacity executed and finalized within the last 3 (three) years.
“Solutions of a similar nature and capacity” means a QoE solution implemented and operated for a entity in which data for both video and radio (live and on-demand) has been implemented in a single Solution. The media entity can be both a public service media entity (publicly or privately owned) or a fully commercial privately owned entity. The references must not be older than 3 (three) years based on the deadline for receipt of bids cf. clause 4 above. This means that the reference may have begun earlier than (3) three years prior to the deadline, but it must not have been completed earlier than (3) three years prior to the deadline. The references should be in a form where DR clearly can derive that the Tenderer have provided a Service of similar nature and capacity. This is fulfilled by clearly describing the below listed elements. Accordingly, a reference should include A-D. The references should also include a description of E where the references show implementation of the Solution in the listed players. One reference can include more than one player integration. All E.1-E.3 should be described across the minimum three (3) references.
A) The economic value of the contract, dates for start and end of the contract, and the name of the customer organization (If for confidentiality reasons the Tenderer cannot disclose the name of the customer organization a generic description will suffice e.g., “medium-size fully commercial and privately owned media entity established in Italy”.
B) A description of how the Tenderer has implemented the proposed Service in the reference organization focusing on configuration, metrics, alerts etc.
D) A description of the handling of the monthly capacity and demand for real-time data preferably like DR’s capacity.


Award value: 1750000