Public procurement notice: Contract Award Notice
Published: 2016-05-07
Buyer: Thames Water Utilities Limited
Country: UK
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 32441200 | 42961200 | 50111000: Fleet management and maintenance services | 64200000 | 71314300: Energy-efficiency consultancy services
Award criteria: The most economic tender

Technical requirements: Thames Water Utilities Limited (Thames Water) is looking to procure 1 service provider to work with Thames Water to form a Technology and Transformation Alliance in order to deliver the core Information Technology/ Operational Technology (IT/OT) requirements for the remainder of AMP6 across its entire business.
AMP6 is the current Asset Management Plan under-way within the water sector in England and Wales and runs from 1.4.2015 to 31.3.2020.
The service provider will work with Thames Water to deliver a step change in delivery of all scope whilst also focusing on proactive longer-term innovation and transformation.
There will be the potential to (a) extend the arrangements to the AMP7 and AMP8 periods respectively, and (b) bring in 1 or more other items of potential future scope (see below) by agreement at any point in the contract.
The final contract(s) (or parts thereof) will be capable of transfer by Thames Water to any member(s) of the Group on a group re-structuring.
It is currently envisaged that the scope of the contract may include, but not be limited to, activities associated with the following, to provide either a partial or full and complete end-to-end service:
1, more, or all elements of Technology (IT/OT) project delivery, development, support, maintenance, system integration, hosting and other IT services for new or legacy software, systems, processes, infrastructure, and other assets and the like, including but not limited to:
— Asset and network operations management (e.g. integration of Information Technology and Operational Technology);
The services required under the contract(s) are split across 2 areas: Core Scope and Potential Future Scope.
A. Service Integration: Provision of service design, service transition, service operation, cross-tower integration and continual service improvement.
B. Service Desk: Provision of incident management, problem management, user contact management, and request fulfilment.
C. Hosting: Provision of the fully maintained operational premises, the storage and processing capacity, the management and maintenance of the hardware, the build and provision of the operating environment to support the hosted applications and any required appliances plus including the provision or brokering of new potential services such as ‘cloud’ based applications and/or services and/or infrastructure (e.g. software as a service, platform as a service, infrastructure as a service).
D. Network: Provision of IT networks services for voice and data connectivity, fixed and mobile. This includes local area networks and associated equipment within offices, wide area networks and connectivity between offices, sites, data centre environments, SCADA/ telemetry, and associated assets.
E. End-User-Computing: Provision of administrative office EUC, hardware support, EUC infrastructure applications (e.g. operating systems, anti-virus), application access methods, device management, distribution and management of applications supporting the workplace (e.g. productivity applications).
F. Applications Management: Provision of 2nd and 3rd line support, patching (of applications), minor enhancements and configuration management.