Public procurement notice: Contract Notice
Published: 2022-05-20
Buyer: TROMS OG FINNMARK FYLKESKOMMUNE
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 63510000 | 63513000 | 63515000 | 64214200 | 79342300
Submission deadline: 2022-06-17
Award criteria: The most economic tender

Technical requirements: The assignment is split into two, where the county is looking for a tenderer to provide customer centre services and route information services for public transport in Finnmark.
All counties have a route information service (telephone number 177) for public transport. The sub-assignment consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
The contracting authority has chosen not to have a physical customer centre out in the route network in Finnmark, and will instead prioritise availability via telephone, email, chat, and social media. The sub-assignment consists of answering and processing customer enquiries other than route information.
The route information service consists of delivering/answering route information by telephone, email, and chat for public transport in Finnmark (buses, fast boats, ferries, and Fleks).
It is a prerequisite that the contracting authority's opening hours and available by telephone, email, and chat will be 24 hours a day, 365 days a year.
The customer centre services consists of answering and processing customer enquiries other than route information. It is a prerequisite that this is done by telephone, email, and chat within the following opening hours:
- Assist the contracting authority with monitoring the operation of the routes' real time system, and give notification of any errors
Tenderers must be a legally established company, and must have experience from the provision of equivalent services.
Tax certificate. The certificate must not be older than 6 months from the deadline for requests for participation. Any arrears or other irregularities must be justified. If the tenderer is planning to use sub-providers, tax certificates must be provided for them as well.
VAT certificate. The certificate must not be older than 6 months old from the deadline for the requests for participation. Any arrears or other irregularities must be justified. If a tenderer is planning to use sub-suppliers, tax certificates for VAT must be provided for them as well.
Tenderers must have sufficient implementation ability, and experience from equivalent assignments as regards volume and complexity. Furthermore, tenderers must have experience and/or in-depth knowledge of the geography, demography, and contracting authority's route network in Finnmark, and tenderers must have employees that have a basic understanding of the Sami language.
Tenderers must document that they can provide the number of employees/temporary staff required for the offered opening hours. Information must also be given on references from similar assignments  that the tenderer has had. Documentation must be provided of completed courses or self-confirmation of competence in the Sami language.

Eligibility requirements: Tenderers must be a legally established company, and must have experience from the provision of equivalent services.