Public procurement notice: Contract Notice
Published: 2016-05-13
Buyer: Department of Finance — Land and Property Services
Country: UK
Region: NORTHERN IRELAND
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 48100000 | 48200000 | 48600000 | 48610000: Database systems
Estimated value: 150000 GBP
Submission deadline: 2016-06-16
Award criteria: Lowest price

Technical requirements: The scope of this procurement is for a Contractor to undertake the support and maintenance of the Oracle Infrastructure utilised by LPS. This includes both Oracle database technology and application technology. This contract is for the requirement as detailed in this Specification Document. Additional support and maintenance of the Oracle Infrastructure may be required to accommodate an increase to the LPS demand. Charges in respect of additional services will be in line with the Terms and Conditions of contract and agreed Pricing Schedule and will only be increased using the price indexation after the initial contract period.
The contract will be for an initial period for 1 year from the date of award, with the option to extend for 2 further periods of 12 months.
The Contractor must be proactive in their approach to routine maintenance of the Oracle databases and applications detailed in 2.6 and 2.7 and reported on either daily, weekly or monthly as a minimum depending on activity as detailed in the Mandatory Requirements. LPS will also look to the Contractor to advise on suitable reporting and monitoring activity, to be agreed at the start of the contract.
a) Performance — database performance must be monitored. Performance issues, accompanied by recommended solutions, must be reported to LPS for agreement prior to corrective action being taken.
b) Growth patterns — monitoring database growth is important to LPS to allow time to provision additional storage. Database growth must be monitored and reported on with trends and patterns identified and recommendations made to ensure optimal use of available disk space.
c) Database storage must be managed to ensure adequate space is available. This must include monitoring the space taken by data and log files.
d) Index Fragmentation — indexes must be monitored and incidents of fragmentation must be rectified to ensure performance.
f) Back Up status — backups must be scheduled and successful completion must be monitored. In the event of failed backups remedial action to prevent future failure must be taken. Backups to removable media are out of scope and are managed by IT Assist using Convault.
g) Security — LPS applications are subject to yearly IT Security testing. The Contractor will be required to apply patches and take corrective action within the time frames identified by the report.
LPS expect that the majority of routine work would be carried out remotely using WebEx, with only certain tasks requiring a presence on LPS Premises. To be granted access, the Contractor must meet requirements as set out in the accompanying document ‘Registration Requirements for Systems Connecting to NICS’ to be considered for remote access to LPS systems, and the Cyber-Essentials scheme from UK Government.
The contract will be for an initial period for 1 year from the date of award, with the option to extend for 2 further periods of 12 months.
This contract will not be divided into Lots as the Authority requires a single contractor (or consortia) to manage the entire Service.
CPD will comply with the Public Contracts Regulations 2015 and, where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. This provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

Eligibility requirements: As stated in the Tender documentation.