Public procurement notice: Contract Notice
Published: 2017-04-14
Buyer: GEANT Limited
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 72253200: Computer systems support services | 72261000: Software support services
Submission deadline: 2017-05-15
Award criteria: The most economic tender

Technical requirements: Services, circuits, equipment and VMs within the GÉANT network are continually monitored to ensure that they operating within acceptable limits, that they stay constantly available and that they are not experiencing service affecting issues or failures.
Where such service affecting issues are encountered or routine maintenance is required, all such issues are raised and recorded as ‘tickets’ within our extant trouble ticketing system (TTS), from being first raised through triage and remedial action, to closure.
Our requirement is for the hosting and support of the GEANT TTS, currently residing on an open source platform managed by OTRS.
Following a competitive exercise in 2014, GEANT selected the OTRS Open Source software application as its platform for raising trouble tickets within its production network service delivery environment.
From 2014 to 2015, a significant amount of development and customisation work has been undertaken to ensure that the TTS can support the entire range of automated scripts and services created and deployed by the GEANT Network Operations Centre team.
It is intended that any contract awarded as a result of this tender will provide GÉANT with long term contractual stability in respect of the hosting and advanced technical support in for the OTRS solution, with said contract expected to run for a term of up to 6 years.
Participants will be advised if this is necessary during the procurement. Parent company and/or other guarantees of performance and financial stability may be required by GEANT Ltd or proposed by participants if considered appropriate.
No specific legal form is required but if a contract is awarded to a consortium, GEANT Ltd may require the consortium to form a separate legal entity before entering into any Contract.
Candidates' personal situation will be assessed on the basis of information provided in response to the Invitation to Tender (ITT) or other tender documentation as referred to within this notice. This procurement will be managed electronically via GEANT's e-Procurement platform where all tender documents can be found. To participate in this procurement, participants must first be registered on www.geant-procurement.net. Please note that, to register, you must have a valid DUNS numbers (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at www.geant-procurement.net. Once you have registered at www.geant-procurement.net a registered user can express an interest for a specific procurement.
Candidates' economic and financial capacity will be assessed according to the criteria set out within the ITT or other tender documentation as referred to within this notice. The ITT can be accessed at www.geant-procurement.net using the instructions detailed in III.2.1.
Candidates' technical capacity will be assessed according to the criteria set out within the ITT or other tender documentation as referred to within this notice. The ITT can be accessed at www.geant-procurement.net using the instructions detailed in III.2.1.

Eligibility requirements: Candidates' personal situation will be assessed on the basis of information provided in response to the Invitation to Tender (ITT) or other tender documentation as referred to within this notice. This procurement will be managed electronically via GEANT's e-Procurement platform where all tender documents can be found. To participate in this procurement, participants must first be registered on www.geant-procurement.net. Please note that, to register, you must have a valid DUNS numbers (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Full instructions for registration and use of the system can be found at www.geant-procurement.net. Once you have registered at www.geant-procurement.net a registered user can express an interest for a specific procurement. Candidates' economic and financial capacity will be assessed according to the criteria set out within the ITT or other tender documentation as referred to within this notice. The ITT can be accessed at www.geant-procurement.net using the instructions detailed in III.2.1. Candidates' technical capacity will be assessed according to the criteria set out within the ITT or other tender documentation as referred to within this notice. The ITT can be accessed at www.geant-procurement.net using the instructions detailed in III.2.1.
Candidates' economic and financial capacity will be assessed according to the criteria set out within the ITT or other tender documentation as referred to within this notice. The ITT can be accessed at www.geant-procurement.net using the instructions detailed in III.2.1.
Candidates' technical capacity will be assessed according to the criteria set out within the ITT or other tender documentation as referred to within this notice. The ITT can be accessed at www.geant-procurement.net using the instructions detailed in III.2.1.