Public procurement notice: Contract Notice
Published: 2016-01-16
Buyer: Devon County Council
Country: UK
Region: Devon CC
Contract type: Services
Procedure: Open procedure
CPV classification: 72413000: Website design services | 72415000: Website hosting services | 72416000: Application service providers | 72417000: Internet domain names | 85100000: Health services
Estimated value: 4475000 GBP
Submission deadline: 2016-02-25
Award criteria: The most economic tender

Technical requirements: Devon County Council (The Commissioner) are seeking to award further contracts for the delivery Healthy Lifestyle Services.
The contracts will be for a duration of 3 years (36 months) with an option, at the discretion of the Commissioner, to extend for two further 12 month periods.
There are a number of daily contacts and opportunities in Devon where people can be encouraged and supported to make healthier choices to achieve long-term behaviour change (Making Every Contact Count). Within Devon there are 1,000's of daily contacts between the public and health professionals, community groups, volunteers, families and friends. Each contact provides the opportunity for brief advice and/or brief intervention, including the offering of support and guiding people to helpful resources.
In addition there are programmes such as the Devon Health Check programme (targeting 40-74 years) which delivers approximately 25,000 health checks per year. The health check provides an opportunity for the health professional to identify a number of lifestyle risk factors. The opportunity for the health professional to refer or recommend people to a Service which is capable of offering further support and guidance is critical.
At present Devon County Council commissions a number of public health programmes and Services to support people to change their lifestyle behaviour. However these Services are not suitable for everyone. Devon is fortunate to have thriving communities which offer a variety of local groups, clubs, programmes, buildings and outside space which support and enable many people to remain physically and socially active. These ‘community assets’ are only used by some of Devon residents with many not aware of what is available locally to them. An improved ‘system’ of connecting people to potential local opportunities within the community (community assets) where they can get additional help and support to encourage and motivate them to change and maintain a healthy lifestyle is critical.
To design and create a new innovative healthy lifestyle Service which is capable of connecting, empowering, enabling and motivating Devon residents who wish to take responsibility for their own health and wellbeing to change their behaviour.
The following are core infrastructure objectives that stretch across the four lifestyle behaviours, and therefore the Service must:
Provide an accessible gateway for Devon residents seeking advice, information and /or support for healthy lifestyles Services. The gateway must be flexible enough to deal with high volume of demand and provide different routes into the Service through a gateway
Provide a variety of different access routes (through the gateway) for clients wishing to access the Service, whether referred (pushed) or self-referred (pulled) into the Service
Support and enable people to easily access self-directed information, advice and support, which is likely to be predominately web-based
Recommend and if appropriate refer clients to health improvement services for example but not limited to NHS Health Checks, Specialist Stop Smoking Service, substance misuse service (RISE Recovery)
Provide a welcoming, non-judgmental and timely response (maximum 3 working days) to people contacting them or those referred to them who require help and support to reduce their and/ or modify their lifestyle behaviour.
Provide a high quality customer focused service capable of working with the client to best meet their needs and if appropriate to sustain a relationship over an extended period. This includes following people up on a regular basis to track outcomes.
Market the Service through a variety of different channels so the Service is recognised as a trusted Service and brand in Devon amongst its residents and professionals.
Assess people's level of need and motivation to change their behaviour using an evidence-based approach and through mutual discussion with the client and agree on the offer.

Eligibility requirements: In accordance with Article 57 of Directive 2014/24/EU and Regulation 57 of the Public Contracts Regulations 2015 and as set out in the tender document available from the address in section I.1. In accordance with Articles 57 to 58 of Directive 2014/24/EU and Regulation 57 and 58 of the Public Contracts Regulations 2015 and as set out in the ITT which is available from the address in section I.1. In accordance with Articles 57 to 58 of Directive 2014/24/EU and Regulation 57 and 58 of the Public Contracts Regulations 2015 and as set out in the ITT which is available from the address in section I.1.
In accordance with Articles 57 to 58 of Directive 2014/24/EU and Regulation 57 and 58 of the Public Contracts Regulations 2015 and as set out in the ITT which is available from the address in section I.1.