Public procurement notice: Contract Award Notice
Published: 2019-02-05
Buyer: Milton Keynes University Hospital NHS Foundation Trust
Country: UK
Contract type: Services
Procedure: Negotiated without a prior call for competition
CPV classification: 48180000 | 85111000: Hospital services
Estimated value: 992500 GBP
Award criteria: Lowest price

Technical requirements: A patient portal that is fully integrated with the Trust's instance of its Cerner based patient administration system (electronic patient record), providing patients with read and write access to the patient administration system to allow for hospital appointments to be booked, cancelled or rescheduled, provide access to the patient's medical record to the patient, integrate with wearable devices and allow patients to receive letters electronically via the portal, all without the need for human intervention by hospital staff.
The Authority has procured a perpetual licence of a fully integrated patient portal that provides patients with the ability to book, cancel and change outpatient appointments, access medical records and receive letters electronically. The awarding authority required the portal to provide read and write access to its version of Cerner Millenium patient administration system, thereby not requiring human intervention by hospital staff in order to make changes to appointments or access health records. Specifically, the Authority required at least the following functionality in a single patient portal accessible by patients via a web-based platform:
— manage outpatient appointments through a web-based booking portal allowing for appointments to be booked, cancelled or re-scheduled, with real-time availability of appointment slots and read/write access in to its instance of Cerner Millenium,
The justification for a direct award under Regulation 32 for a perpetual licence in the patient portal is on the grounds of absence of competition for technical reasons, specifically, the absence of an equivalent product that delivers the Authority's functional requirements in full (primarily in relation to the integration with the Trust's PAS). The patient portal provides the following functionality in accordance with the Trust's requirements:
— read and write access to the Trust's Patient Administration System (PAS), Cerner Millennium, allowing for a fully integrated solution without the need for human intervention (other than the patient) for the booking, cancelling and re-scheduling of outpatient appointments.
— data brokering – wearable device data and patient reported data can be directly written back into the Trusts EPR platform (Cerner Millennium), providing direct insertion into existing clinical workflows,
— document management – the patient portal connects into trust systems and is able to directly access electronic versions of patients’ documents.
The Trust does not believe there is any other product on the market that currently provides the same level of integration with the Cerner PAS and therefore does not believe there is another product that can immediately provide the Trust's functional requirements.
— access their medical record via the patient portal (subject to the Trust's information governance requirements),


Winner: Zesty Ltd
Award value: 992500
Number of bids: 1