Public procurement notice: Contract Award Notice
Published: 2017-03-01
Buyer: NHS England North (Lancashire)
Country: UK
Region: Lancashire
Contract type: Services
Procedure: Open procedure
CPV classification: 85130000: Dental practice services
Estimated value: 1488000 GBP
Award criteria: The most economic tender

Technical requirements: North of England Commissioning Support (NECS) on behalf of NHS England (Lancashire) will be carrying out a procurement for a Dental Call Handling Service.
North of England Commissioning Support are working for and on behalf of NHS England North (Lancashire) who wish to commission a Dental Call Handling Service (DCHS).
NHS England North (Lancashire) has recognised that patients wanting to access routine ongoing care with a dental provider or urgent dental care want to do so through a central non-geographic telephone service.
The aim of the Service is to provide a single point of access for patients who need access to a dentist for urgent and routine dental care in Lancashire. The DCHS will triage patients and either sign post or book them into the most appropriate service according to a pre-approved algorithm. The DCHS will provide NHS England with a monthly dataset detailing call volumes, call types and caller demographics.
The Open procedure will be followed for this procurement to test the capacity, capability, and technical competence of tenderers in accordance with The Public Contracts Regulations 2015, ensuring a fair, open and transparent process in accordance with NHS (Procurement, Patient Choice and Competition) (No 2) Regulations 2013.
(a) How what is proposed to be procured might improve the economic, social and environmental well-being of the area where it exercises its functions, and
(b) How, in conducting the process of procurement, it might act with a view to securing that improvement.
Accordingly, the subject matter of the contract has been scoped to take into account the priorities of the Contracting Authority relating to economic, social and environmental well-being.
NECS is utilising an electronic tendering system to manage this procurement and communicate with potential providers. Accordingly, there will be no hard copy documents issued to potential providers and all communications with NECS, including your tender submission, will be conducted via the portal https://www.proactisplaza.com/SupplierPortal/?CID=NECS hosted by (Proactis) the managed service provider for the NECS electronic tendering system.
To express an interest in tendering for this service, please register on the electronic tendering portal, which can be found at https://www.proactisplaza.com/SupplierPortal/?CID=NECS.
Once registered, you will be able to view details of the tender opportunity by selecting the ‘Opportunities’ box, and then searching for ‘Dental Call Handling Service’ (Reference NHSE14). To view further information on this specific tender opportunity, click the button marked ‘show me’. From this area, you will be able to request documents for this tender opportunity.
Please note that it is free to register on the portal, which can be accessed at any time of day as long as you have a working internet connection.
If you require further assistance using the portal, help guides can be found on each stage of the process by clicking the ‘?’ icon at the top right hand of the page. Alternatively, (should potential providers have any queries) a dedicated helpdesk is available and can be contacted via email: http://proactis.kayako.com/suppliernetwork/Core/Default/Index. The helpdesk will be open Monday to Friday 9:00 to 17:30.
Please be aware that all communications and submissions will be conducted via the NECS Proactis portal only.


Winner: FCMS (NW) Ltd
Award value: 1488000
Number of bids: 4