Public procurement notice: Contract Notice
Published: 2023-03-08
Buyer: Forsvaret v/Forsvarets logistikkorganisasjon
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 48400000 | 72267100: Maintenance of information technology software
Estimated value: 14500000 NOK
Submission deadline: 2023-04-05
Award criteria: The most economic tender

Technical requirements: Framework agreement for the maintenance and procurement of BMC Helix (previously Remedy) software 'or equivalent'
Framework agreement for the maintenance and support of existing service management systems, based on BMC Helix (previously Remedy) 'or equivalent'. The procurement will also secure migration of 'MyIT Digital Workplace' to 'BMC Helix Digital Workplace Advanced' 'or equivalent'. In addition the procurement includes the option for new procurements of further licences of the mentioned software 'or equivalent' if required.
The aim of the procurement is to establish a non-exclusive framework agreement with one tenderer in order to cover the Defence Sector's total need for the maintenance and support of existing service management systems, based on BMC Helix (previously Remedy) 'or equivalent'. The procurement will also secure migration of 'MyIT Digital Workplace' to 'BMC Helix Digital Workplace Advanced' 'or equivalent'. In addition the procurement includes the option for new procurements of further licences of the mentioned software 'or equivalent' if required.
The Defence Sector's service management system based on BMC Helix (Remedy) currently has approx. 4000 users in the form of executive officers that serve approx. 20,000 final users in the Defence Sector within different processes/areas.
In addition to being a service management system that supports processes such as Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Service Level Management, BMC Helix (Remedy) software is also used for orders/customer follow-up of regional support functions, as well as event reports for aircraft in the Air Force.
The contracting authority has a number of software licences for software from BMC Helix (Remedy), and would therefore like a tenderer that can provide both software maintenance for the existing product portfolio and further supplementary licences if required.
See '2.1.2 - Part 2 - SSA R Vedlegg 1 - Kravspesifikasjon' for further details on the scope of the procurement.
The framework agreement duration will be 2 years. The contracting authority will have an option to extend the framework agreement up to two (2) times one (1) year, for a total of a further 2 years. The maximum duration of the agreement including options is four years.
The contract duration is two (2) years, with an option for the contracting authority to extend for a further two (2) years.
Requirement A: Tenderers must be registered in a company register or a trade register in the country where the tenderer is established.
Requirement B: Tenderers must have the required economic and financial capacity to fulfil the contract.
Requirement C: Tenderers must document experience and competence in deliveries/assignments of the same nature at that described in this enquiry, and these were carried out for customers of the same size as the Defence Sector (approx. 18,000 users).
1) The tenderer has procedures to ensure that all laws and regulations covering the part of the company that will work with this contract are upheld.
2) The tenderer has established a quality assurance system for ethical trade. The system must ensure that the tenderer is suited to fulfil the contract obligations for ethical trade, see the document Regler for anskaffelsen, Vedlegg 7 - Etiske krav. The quality assurance system must, as a minimum, contain:
- Anchorage and implementation of ethical requirements in the supplier chain; ethical guidelines/Code of Conduct, and a declaration that these apply in the supplier chains connected to the procurement.

Eligibility requirements: Requirement A: Tenderers must be registered in a company register or a trade register in the country where the tenderer is established. Norwegian tenderers must document that they have paid their taxes and duties.

Award value: 14500000