Public procurement notice: Contract Notice
Published: 2016-04-19
Buyer: Anglian Water Services
Country: UK
Region: EAST OF ENGLAND
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 32412100 | 32500000 | 32520000 | 32524000 | 32550000
Estimated value: 118000000 GBP
Submission deadline: 2016-05-31
Award criteria: The most economic tender

Technical requirements: The scope of the tender is the provision of IS Infrastructure, Applications, Network, Telecoms and Security support and maintenance services, service management, service desk and service integration
This agreement(s) will be for a period of 5 years with options to extend to a maximum of 10 years. All figures shown are the full potential 10 year values.
This will be a single contractor with responsibility for the following services, including but not be limited to.
Monitoring, maintenance and support of all development & test environments including IT Test Lab(model office)
This will be a single contractor responsible for AWS core applications hosted in the Data Centre, including but not limited to SAP, Click, Intergraph GIS, OpenText, Sharepoint. This will include but not be limited to:
Application Access security for specific applications (excluding network and SAP access, which is included in Lot 6)
There may be a requirement for other specialist providers for key proprietary applications. The decision will be made during RFP compilation.
This will be a single contractor with responsibility for the following services. This will include but not be limited to:
Monitoring, maintenance and support of existing Anglian Water Local Area Network and Wide Area Network Infrastructure
This will be a single contractor with responsibility for the following services. This will include but not be limited to:
Monitoring, maintenance and support of existing IP Telephony Platforms (Genband and Genesys Contact Centre)
This will be a single contractor with responsibility for the following services. This will include but not be limited to:
This will be a single contractor responsible for managing a Service Desk and co-ordinating core ITIL processes across all of the separate lots, Anglian Water support teams and the existing mobile telephony provider. The Service Desk will provide a single point of contact for Anglian Water users and will assign incident tickets to the appropriate support teams within the different lots, Anglian Water support teams and the existing mobile telephony provider. This contractor will also provide and manage the core ITIL processes across the separate lots, Anglian Water support teams and the existing mobile telephony provider. Processes must offer end to end operability across all lot suppliers ensuring ‘single’ processes exist for critical ITIL services (e.g. Major Incident Management, problem management and change management). Responsibilities will include but be not limited to:
Password resets and access management for specific infrastructure and application services (including but not limited to Secure Remote Access, Wireless services, SAP & network)
Managing hand off of support calls to other support teams within the Lots and internal support teams. This may be via a common Service Management system or via a Service Desk to Service Desk link