Public procurement notice: Contract Notice
Published: 2022-07-01
Buyer: AtB AS
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 72316000: Data analysis services | 79300000 | 79310000 | 79311000 | 79311100
Estimated value: 13200000 NOK
Submission deadline: 2022-08-12
Award criteria: The most economic tender

Technical requirements: AtB is Trøndelag's mobility company and it offers a future-orientated and sustainable mobility offer for the entire county. Our most important assignment is to facilitate flexible, seamless journeys adapted to different needs and journey patterns. This means ensuring good operation and adaptations to the established mobility offer in Trøndelag, with buses, express boats, ferries, and taxis, in addition to including new relevant mobility solutions that get people from A to B. The company is a private limited company that is 100% owned by Trøndelag County. For more information see www.atb.no.
This contest is for a framework agreement for the procurement of services for market analysis and customer dialogue. A contract will be signed with one tenderer.
The services that are included in the framework agreement include, amongst other things, customer satisfaction surveys (KTI), various ad-hoc surveys, focus groups, and automatic registration and collection of data. See annex 1 Assignment Description for further information.
The contract will be signed for a period of 3 years, with a unilateral option for the contracting authority to extend the contract for a further 1+1+1 year.
In order to develop an attractive mobility offer, it is important to know the market and understand the journey needs of the inhabitants in Trøndelag. AtB therefore carries out many surveys and has a close dialogue with the market. This includes, amongst other things, customer satisfaction surveys, journey habit surveys in the population, and focus groups. Several different methods are currently used to reach both customers and inhabitants in Trøndelag.
Customer satisfaction is measured for buses, trams, ferries, express boats, and flexible transport in all of Trøndelag. The result of the measurements will be used as a gauge parameter and tool for the development of the offer, as an incitement for operators, as well as for reports to the board, owner, and other interested parties. In addition several annual ad-hoc surveys are carried out to map different target groups' journey needs and satisfaction, for example, in an area, in a customer group, or for a specific route.
AtB needs both qualitative and quantitative data. In addition to questionnaires, we would like to include the possibility of automatic collection of information on journey habits and customer behaviour, for example, through the use of technology as network markers.
Tenderers must be registered in a company register, professional register or a trade register in the country where the tenderer is established. Documented by a certificate of registration.
1. Tenderers must have their tax, employer contribution and VAT payments in order. Documented by a tax certificate. Certificates must not be older than 6 months calculated from the tender deadline. Any arrears or other irregularities must be justified.
2. Tenderers must have sufficient economic and financial capacity to carry out the delivery. Documented by: Board-discussed annual accounts with the auditor's report, the board's report, and the annual report for the last available fiscal year. For Norwegian tenderers: The contracting authority will obtain a credit rating of the company.
Tenderers must have experience and competence within qualitative and quantitative market analyses, including experience from major customer satisfaction surveys, journey habit surveys, or other customer surveys that are seen as relevant for the execution of this assignment.
A description of at least one, up to three, reference assignments from the last three years, including information on the value, scope, date, and the name of the public or private recipient, with contact information for any reference collection. See Annex 4 Overview of Reference Assignments.
There are qualification requirements for tenderers. Tenderers must fulfil all the qualification requirements for participation in the contest. If a tenderer does not fulfil the requirements, the tenderer will be rejected.
Documentation for fulfilment of the qualification requirements must be attached and submitted together with the tender, see Annex 1 Tender Form.
Tenderers can rely on sub-suppliers for fulfilment of the qualification requirements. If a tenderer has to rely on sub-suppliers to fulfil the qualification requirements, the sub-suppliers' documentation for the relevant qualification requirement must be attached to the tender. In addition tenderers and sub-suppliers must fill in and sign Annex 5 Commitment Statement and attach it to the tender.

Eligibility requirements: Tenderers must be registered in a company register, professional register or a trade register in the country where the tenderer is established. Documented by a certificate of registration.

Award value: 13200000