Public procurement notice: Contract Notice
Published: 2021-08-20
Buyer: Higher Education Authority
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 48445000 | 48810000: Information systems | 72212445
Estimated value: 750000 EUR
Submission deadline: 2021-09-21
Award criteria: The most economic tender

Technical requirements: The Contracting Authority wishes to engage in a competitive process for the establishment of a single-operator framework agreement for the Provision, Implementation and Support of a Customer Relationship Management System and Related Services to the Higher Education Authority.
It is envisaged that a maintenance contract and associated support services of 5 years duration will be awarded. This contract will have the option to be extended up to a maximum of 3 years on an annual basis.
The Contracting Authority reserves the right to enter into annual licence agreements with the successful tenderer for up to a maximum of 8 years.
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from the Irish eTenders system www.etenders.gov.ie using RFT ID 196813
Selection criteria as stated in the procurement documents available to download from www.etenders.gov.ie using RFT ID 196813.
Electronic opening using the eTenders system www.etenders.gov.ie by at least two relevant approved personnel.
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
8) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
9) At Section 5.1 Selection Criteria, we have indicated that where the tender submission fails or is unable to provide the specified information or if the information provided does not demonstrate that the tenderer has provided the services as described within the last three (3) years, the tenderer will be eliminated from the Competition.

Eligibility requirements: Selection criteria as stated in the procurement documents available to download from www.etenders.gov.ie using RFT ID 196813.

Award value: 750000