Public procurement notice: Contract Notice
Published: 2023-06-26
Buyer: Danish Red Cross
Country: DK
Contract type: Services
Procedure: Competitive dialogue
CPV classification: 72200000 | 72211000: Systems and user software programming services | 72212000: Platform-specific software programming services
Submission deadline: 2023-08-07
Award criteria: The most economic tender

Technical requirements: CRM solution for handling Volunteer, member, donor and customer platform for the Red Cross in Denmark.
The solution must be based on Microsoft Dynamics365, more specifically the CRM suite, with the possibility of including 3rd party components or apps that contribute to delivering the desired functionality described in the tender documents and in accordance with the Red Cross' IT strategy.
The Red Cross sees the core of the upcoming CRM solution as a basic system based on standard, but with the possibility of differentiating special solutions and the use of existing 3rd party solutions to handle functionality that is not contained in the standard core.
CRM solution for handling Volunteer, member, donor and customer platform for the Red Cross in Denmark.
The solution must be based on Microsoft Dynamics365, more specifically the CRM suite, with the possibility of including 3rd party components or apps that contribute to delivering the desired functionality described in the tender documents and in accordance with the Red Cross' IT strategy.
The Red Cross sees the core of the upcoming CRM solution as a basic system based on standard, but with the possibility of differentiating special solutions and the use of existing 3rd party solutions to handle functionality that is not contained in the standard core.
With at least [six] months' notice to the end of the above-mentioned contract period, the Customer may, by Notice on unchanged terms, extend the Contract by 12 months. With a notice of at least [six] months to the end of the first extension of 12 months, the Customer may, by Notice on unchanged terms, extend the Contract for a further 12 months, so that the total extension amounts to 24 month
Today, the Red Cross Youth has an independent IT infrastructure with some components shared with the Red Cross, including Active Directory user management. The Red Cross Youth has an independent CRM system and independent volunteers, members, donors and customers. This is further described in Annexes 2 and 3 to the contract.
A migration of the Red Cross Youth functionality and data is offered as an option. Tasks that exclusively support the Red Cross Youth (Configuration of independent organization in the system, migration of Red Cross Youth data, functionality that deals exclusively with Red Cross Youth needs) must be included in the offer of this option.
As a starting point, the Red Cross Youth will go to great lengths to fit into the needs that the Red Cross has for the upcoming CRM solution.
It is not a requirement that the current workflows must continue in the future solution if the Red Cross' workflows, including other systems, can solve the needs of the Red Cross Youth. There will be special cases when the Red Cross Youth cannot adapt. In these cases, the supplier must submit a bid for a solution to the Red Cross Youth.
It is therefore expected that during the clarification phase in the tender process, the supplier will investigate the possibility of streamlining workflows between the Red Cross Youth and the Red Cross, so that there are as few customized solutions as possible.
1. The supplier ensures that Red Cross Youth needs are already covered by the needs of the Red Cross in the new solution.
2. The supplier proposes and implements new workflows for handling the area outside the solution (e.g. same as Red Cross)
The tenderer accepts the draft contract as well as other conditions in the annex and minimum requirements of the contract. The dialogue with tenderers may lead to changes to the advertised tender documents up to the final tender deadline. The tenderer must be aware of any changes notified by e-mail prior to the offer deadline. The Red Cross reserves the right to change e.g. minimum requirements.

Eligibility requirements: Ref. tender material point 7b: "Proof of financial capability and 7c: "Pre-qualification criteria.