Public procurement notice: Contract Award Notice
Published: 2019-12-06
Buyer: Northern Housing Consortium Ltd
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 31625100 | 32552120 | 33100000 | 33123210 | 33190000
Estimated value: 300000000 GBP
Award criteria: The most economic tender

Technical requirements: The scope of this framework agreement is for the provision of products and services in relation to Technology Enabled Care (TEC) Services for both analogue and digital solutions. The products and services fall into 4 separate framework ‘Lots’ reflecting the structure of the industry:
A catalogue of TEC products available to all member organisations. The catalogue will enable customers to access the catalogue and order single items and baskets of goods. Products can include but are not limited to: telecare/telehealth/call centre equipment and misc. equipment.
This lot covers the installation (and product supply when required), planned service visits and repair of, telecare, telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms, emergency lighting) and control centre equipment. Member organisations may choose to call-off for 1 or a combination of services under this lot, e.g. install only, maintenance/repairs only, etc.
This lot covers the monitoring of all calls from dispersed alarms, telecare/telehealth devices, door entry/access control systems and grouped/hard wired schemes. Member organisations calling off from this framework agreement may require other types of calls monitored which include;
This lot covers the provision of a mobile response service for customers who don’t have family members/keyholders as their emergency contact or require the service to relieve the burden on family members. The aim of the service is to maximise the independence of individuals to enable customers to remain in their own home through the provision of a 24/7/365 response service. The service responds to alerts from a monitoring centre and provides a suitable human response.
— routine visit – a regular visit is made to the service user to check on their welfare. Visits to be undertaken within 4 hours of notification,
— emergency visit – an emergency visit made to the service user in response to an alert being received by the control centre. Visits to be undertaken within 1 hour of notification.
The requirements of this sub-lot are the combination of sub-lot 3.1 and 3.2 as detailed in this notice.
This lot includes the ongoing servicing/maintenance and repair of call monitoring platforms/systems. Member organisations may enhance the standard level of cover set out in this lot under their call-off.
Providing a range of consultancy services to member organisations to assist them in complying with all current legislation and regulations for TECS, this may include but is not limited to:
— service reviews e.g. customer needs analysis, service efficiency and improvement recommendations, etc.,
The Contracting Authority considered that this contract was suitable for economic operators that are small or medium enterprises (SMEs).
The framework will be available for all current and future consortium members, further information on who can access the framework is available at this link https://consortiumprocurement.org.uk/framework-agreements/who-can-access/
Member organisations may choose to award call-off contracts under 1 or a combination of lot(s) to meet their requirements either via direct award, ranked award or further competition.
The Consortium (Contracting Authority) incorporated a minimum 10 calendar day standstill period following confirmation of the intention to award the framework to successful bidders. The Public Contracts Regulations 2015 (the Regulations) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). As stated within the Regulations, any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen.


Winner: Alcuris Ltd
Award value: 300000000
Number of bids: 15