Public procurement notice: Contract Notice
Published: 2020-01-29
Buyer: Johnnie Johnson Housing Trust
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 72413000: Website design services
Estimated value: 350000 GBP
Submission deadline: 2020-02-24
Award criteria: The most economic tender
EU fund: ESF

Technical requirements: Johnnie Johnson Housing (JJH) and Astraline would like to invite proposals for the complete redesign, refresh and relaunch our 2 company websites. Since their most recent design updates in 2016 our brand and corporate strategy has continued to develop and is now in a significantly different place.
With this project we wish to address and close that gap and create 2 contemporary, intuitive sites that position us as market maker in our sector, so that we can support existing and attract future residents and customers. We require the website to be fully responsive across mobile devices and include tracking data and goals for google analytics, Facebook pixel, etc. It should comply with all current usability and accessibility standards. Improving the customer experience is paramount to the successful delivery and impact of this project.
Johnnie Johnson Housing (JJH) and Astraline would like to invite proposals for the complete redesign, refresh and relaunch our 2 company websites. Since their most recent design updates in 2016 our brand and corporate strategy has continued to develop and is now in a significantly different place.
With this project we wish to address and close that gap and create 2 contemporary, intuitive sites that position us as market maker in our sector, so that we can support existing and attract future residents and customers. We require the website to be fully responsive across mobile devices and include tracking data and goals for google analytics, Facebook pixel, etc. It should comply with all current usability and accessibility standards. Improving the customer experience is paramount to the successful delivery and impact of this project.
Access to our current sites can be found here, existing portal and eCommerce and links are contained within both sites.
This JJH website element of this project will also include the following 2 elements which will automatically integrate with our current housing management Active H software, delivered by MIS. It is envisaged that both of these elements will form a seamless part of the website to create the look and experience of 1 site.
The design and introduction of a ‘my account’ portal — the design and introduction of a digital application portal for potential new residents.
The Astraline website element of this project will also include the design and introduction of a fully functioning online shop, which integrates with our CRM (Salesforce) and our financial and accounting software (Great Plains).
Our customers are key to this project and we would expect the selected supplier to drive user testing documentation and process forward in collaboration with the JJH and Astraline project manager. Having the ability to continually evolve and develop the sites and functionality is vital in who we will select as our supplier of choice. We will want a programme of conversion optimisation contained as an ongoing element of the partnership.
— to offer self-service tools in order to increase speed of resolution and enhance customer experience,
— bring our sites together, i.e. money matters, careers, JJH and Astraline creating a consistent approach.
The selected supplier will be required to sign a further contract prior to the commencement of the project to ensure the project is managed effectively. The contract will include performance based penalties, further details will be confirmed in the contract itself once a supplier has been selected.
On this occasion the Chief Operating Officer and Head of Governance and Assurance will be opening and downloading the postbox.
Note: to register your interest in this notice and obtain any additional information please visit the myTenders website at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=218620
The buyer has indicated that it will accept electronic responses to this notice via the postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx


Award value: 350000