Public procurement notice: Contract Notice
Published: 2016-10-29
Buyer: Oslo kommune c/o Utviklings- og kompetanseetaten [City of Oslo, c/o the Agency for Improvement and Development]
Country: NO
Region: Oslo
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 32400000 | 48000000 | 50300000 | 51600000 | 64200000
Submission deadline: 2016-11-28
Award criteria: The most economic tender

Technical requirements: A principal goal of the City of Oslo is to provide residents with a fully digital interface with the City through smarter, more coordinated and universally designed services. The pace of technological development is increasing and the procurement is intended to support current and future needs.
The common denominator is a common, comprehensive ICT platform that will satisfy the ever increasing demand for change, innovation and interaction.
The selected supplier will be encouraged to use its professional expertise, standardised processes and solutions and, through this, contribute to innovation throughout the contract period.
The Client currently delivers ICT services to the City's units by the use of external suppliers. Some common ICT services are delivered to all units in the City of Oslo, while at the moment 34 units are integrated in a common ICT platform and make full use of the services on offer in this platform.
It must be taken into account that a larger proportion of the City of Oslo's organisational units are expected to make full use of a common ICT platform by 2018 and 2019.
New operational services agreement will have a duration of 5 years with options on extension of 1 year + 1 year + 1 year + 1 year + 1 year (total of up to 10 years). It is therefore important that the agreement can be adapted over time to changes in:
The Contracting Authority shall enter into one operational agreement with one main supplier for operational services. The Client has separate agreements/solutions for IP VPN (network agreement) and systems development. The main supplier will be required to collaborate with these suppliers through coordinating provisions regulated in the agreement.
The Client has a set of service suppliers with underlying delivery functions. The Contracting Authority has primary responsibility for service integration (SIAM).
New suppliers may be able to secure a role in The City of Oslo's helpdesk function. In order to support The City of Oslo's kommune's main goals, the supplier must be represented in Norway during the entire contract period. Dialogue with the Client during the contract period must generally take place in Norwegian, but may also take place in English in the case of specific technical aspects.
The new operational agreement will contain significant requirements regarding the protection of privacy.
Furthermore, options may be requested in regard to the contract scope stated in the associated qualification documentation available at doffin.no.
Full details of options will be in the tender documentation that will be sent to all qualified tenderers who are invited to submit tender offers.
Foreign companies: Verification that the company is registered in a trade index or a register of business enterprises as prescribed by the law of the country where the company is established.
The company's three last sets of annual financial statements, including notes, board of directors' reports and auditor's reports, as well as more recent information of relevance to the company's accounting figures.
The supplier must have relevant experience from establishing, operating and developing operational services of an equivalent scope and complexity.

Eligibility requirements: Requirement: Tenderers shall be a legally established company Documentation requirement: Norwegian companies: Company Registration Certificate Foreign companies: Verification that the company is registered in a trade index or a register of business enterprises as prescribed by the law of the country where the company is established. Requirement: The tenderer must have the financial capacity to carry out the assignment/contract. Documentation requirement: The company's three last sets of annual financial statements, including notes, board of directors' reports and auditor's reports, as well as more recent information of relevance to the company's accounting figures. The Client reserves the right to obtain credit ratings on its own initiative. Requirement A: The supplier must have relevant experience from establishing, operating and developing operational services of an equivalent scope and complexity. Documentation requirement a: Descriptions of the supplier's up to five most relevant deliveries from the last three years, including information about the nature of the assignment, value, dates, and name of the public or private recipient. Max. 10 (ten) A4 pages in total. Up to five references are requested. Should the supplier nonetheless provide more references, only the first five provided will be given any weight when evaluating the request. Requirement B: The supplier must have good implementation capacity within the areas of establishing, operating and developing operational services. Hereunder: — the supplier must have personnel within the relevant categories of expertise such that the three areas mentioned above are supported. Documentation requirement B: Description of the supplier's technical personnel or the technical units the supplier has at its disposal for fulfilment of the contract, whether they belong to the company or not. The description must contain overviews of the relevant categories of expertise, including the number of resources, and illustrate how this expertise supports the supplier's operational services. Maximum 5 (five) A4 pages. CVs must not be enclosed as part of the documentation for this qualification requirement. Requirement C: The supplier must have a documented and functional quality assurance system to which it complies. Documentation requirement C: A description of quality assurance methods. Max. 2 (two) A4 pages. Requirement D: The supplier must have a management system for information security based on a recognised framework for ICT security, ISO 27001 or equivalent. Documentation requirement D: A description of the management system for information security, copies of proof of certification or documentation of equivalent quality assurance measures. Max. 5 (five) A4 pages.
Requirement: The tenderer must have the financial capacity to carry out the assignment/contract. Documentation requirement: The company's three last sets of annual financial statements, including notes, board of directors' reports and auditor's reports, as well as more recent information of relevance to the company's accounting figures. The Client reserves the right to obtain credit ratings on its own initiative.
Requirement A: The supplier must have relevant experience from establishing, operating and developing operational services of an equivalent scope and complexity. Documentation requirement a: Descriptions of the supplier's up to five most relevant deliveries from the last three years, including information about the nature of the assignment, value, dates, and name of the public or private recipient. Max. 10 (ten) A4 pages in total. Up to five references are requested. Should the supplier nonetheless provide more references, only the first five provided will be given any weight when evaluating the request. Requirement B: The supplier must have good implementation capacity within the areas of establishing, operating and developing operational services. Hereunder: — the supplier must have personnel within the relevant categories of expertise such that the three areas mentioned above are supported. Documentation requirement B: Description of the supplier's technical personnel or the technical units the supplier has at its disposal for fulfilment of the contract, whether they belong to the company or not. The description must contain overviews of the relevant categories of expertise, including the number of resources, and illustrate how this expertise supports the supplier's operational services. Maximum 5 (five) A4 pages. CVs must not be enclosed as part of the documentation for this qualification requirement. Requirement C: The supplier must have a documented and functional quality assurance system to which it complies. Documentation requirement C: A description of quality assurance methods. Max. 2 (two) A4 pages. Requirement D: The supplier must have a management system for information security based on a recognised framework for ICT security, ISO 27001 or equivalent. Documentation requirement D: A description of the management system for information security, copies of proof of certification or documentation of equivalent quality assurance measures. Max. 5 (five) A4 pages.