Public procurement notice: Voluntary Ex Ante Transparency Notice
Published: 2025-09-04
Buyer: Dublin City Council
Country: IE
Region: IE061
Contract type: Services
Procedure: Negotiated without a prior call for competition
CPV classification: 72000000 | 72212000: Platform-specific software programming services | 72212222 | 72212610 | 72260000: Software-related services
Estimated value: 615000 EUR

Technical requirements: Dublin City Council gives notice to invoke Article 32.2 (b) for a derogation from tendering where the works, supplies or services can be provided only by a particular economic operator. Dublin City Council intend to award a contract to Brightly Software Ltd. The contract involves the provision of support services relating to Software and Service Support for the Dublin City Council Confirm Enterprise Transportation Asset Management System (TAMS).  The Confirm Software is a proprietary system which Brightly Software Ltd own and hold the Intellectual Property Rights for.  The provision of an enterprise asset management system for Dublin City Council was subject of a tender process in 2014 and the Confirm system was implemented by the successful tenderer at that time.  For details of the services to be covered by this support contract please see section 5.1.  Dublin City Council intends to award the contract to cover the software licence period 2025 with the option to extend by 12 months to end of 2026 at a value of €615,000.
The following Software and Support Services shall be provided by Brightly Software Ltd. for the Dublin City Council Confirm Enterprise Confirm Transportation Asset Management System (TAMS):
1)	Access to the latest Confirm application version and releases;
2)	Remote diagnosis of Incidents; 
3)	The provision of workarounds to Bugs and Errors;
4)	The provision of fixes for Bugs and Errors;
5)	The provision of Functional Releases and Maintenance Releases;
6)	Support for Confirm Host, Confirm Web and ConfirmConnect.  
7)	Support for developed components – customisations, reports and integration points insofar as those components were developed by Brightly Software Ltd. as part of the implementation of The Confirm TAMS System and/or as a result of development under previous support contracts.
8)	The provision of monthly service reports
9)	Confirm Upgrades shall be undertaken periodically and at not greater than two yearly intervals.  The upgrade may require input from other third parties supporting DCC IS Department with other IS applications and infrastructure and Brightly Software Ltd. shall co-operate and work with these third parties as required to facilitate the successful upgrade of the Confirm System.  Support shall extend to cover dealing with and resolving any issues that may be identified as a result of testing of the application following upgrade to the latest version of Confirm. 
10)	The provision of other support services as may be required from time to time to support DCC with development projects relating to the expansion of The Confirm TAMS System within the Departments and Sections of DCC,  integrations with other DCC information systems and also to support improvements and changes to existing functionality within existing modules and user groups and also a range of other IS supported related services, where expertise is available, to support the Confirm application and infrastructure.