Public procurement notice: Contract Award Notice
Published: 2020-01-10
Buyer: Glasgow City Council
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 66170000 | 66171000 | 66519310 | 71317210 | 72221000: Business analysis consultancy services
Estimated value: 1900000 GBP
Award criteria: The most economic tender
EU fund: ERDF

Technical requirements: Glasgow City Council required a framework of consultants to deliver consultancy services in the area of Business Growth to SMEs across the city, to help deliver a sustainable growth agenda and improve the business start-up and survival rates in the city.
These services will be delivered under an unranked, multi-Lot framework, through a mix of 1-2-1 and group consultancy sessions on 10 topics detailed in this document.
The business structuring lot will provide support to help determine the assignment and coordination of roles, power and responsibilities within a business. It also defines how information flows between the different levels of management. Introducing a formal organisational structure can help put your business in a better position to achieve its objectives.
The business growth lot will provide support to identify areas of improvement processes which help with improving some measure of an enterprise's success.
Business growth can be achieved either by boosting the top line or revenue of the business with greater product sales or service income, or by increasing the bottom line or profitability of the operation by minimizing costs. Business growth is a function of the business lifecycle and can be influenced by industry growth trends.
The leadership, skills and resource lot will provide support to involve reviewing existing leadership development processes and preparing a report on their future suitability and/or making recommendations for future actions. It will also provide a range of support across leadership and management as well as capacity building and comprehensive HR support.
The business financial management lot will allow support to be provided across a range of areas which will help with the efficient and effective management of money/funds in such a manner as to accomplish the objectives of the organisation. Strategic financial management not only manages a company's finances but allows them to be managed with the intention to succeed.
The design thinking lot will integrate design thinking principles into a range of organisations across different industry sectors.
Promoting the use of design principles and educating SMEs on the benefits directly linked to innovation, sustainability and resilience, this lot will see an increase in available support that creates design-led companies who can improve effective strategy and product/service development and manage organisational change.
The business innovation lot will support the development of organisational processes for introducing new ideas, workflows, methodologies, services and/or products. This should help enable the achievement of goals across the entire organisation, with sights set on accomplishing core business aims and initiatives.
Innovation often begins with idea generation, wherein ideas are narrowed down during facilitated sessions, after which leaders consider the business viability, feasibility and desirability of each idea.
The internationalisation lot will support businesses access overseas markets, offering an opportunity to increase sales to a much wider customer base. Exporting can be profitable for businesses of all sizes and lead to new job opportunities. Scottish businesses trading internationally have high productivity rates and are often more competitive, with research suggesting that SMEs who export perform better financially and grow more than twice as fast as those that do not.
There is already a comprehensive support structure nationally through SDI for exporting support, therefore this lot aims to fill the gaps in expertise or support businesses unable to leverage other public sector support.
The digital lot will provide support to businesses to use technology to benefit to its internal and external operations. The types of digital support will be varied but will allow businesses to use technology solutions to help their business to the next level.
The resilience lot will provide support that enables organisations to quickly adapt to disruptions while maintaining continuous business operations and safeguarding people, assets and overall brand equity. Business resilience goes a step beyond disaster recovery by offering post-disaster strategies to avoid costly downtime, shore up vulnerabilities and maintain business operations in the face of additional, unexpected breaches.


Winner: Harper Macleod
Award value: 1900000
Number of bids: 12