Public procurement notice: Contract Notice
Published: 2020-08-12
Buyer: HMRC
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 48812000: Financial information systems | 66110000 | 66133000 | 66170000 | 66172000
Estimated value: 3000000 GBP
Submission deadline: 2020-09-07
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες παροχής οικονομικών συμβουλών, επεξεργασίας χρηματοπιστωτικών συναλλαγών και γραφείων συμψηφισμού
Servicios de asesoramiento financiero, de procesamiento de transacciones financieras y de cámara de compensación
Services de conseils financiers, services de traitement des transactions financières et services de chambres de compensation
Servizzi ta' konsulenza finanzjarja, ta' proċessar ta' tranżazzjonijiet finanzjarji u ta' clearing-house
Usługi w zakresie doradztwa finansowego, przetwarzania transakcji finansowych i usługi izb rozrachunkowych
Serviços de consultoria financeira, de processamento de transacções financeiras e das câmaras de compensação
Servicii de consultanţă financiară, de gestionare a tranzacţiilor financiare şi servicii de case de compensare
The authority has identified a requirement for the provision of payment initiation and account information services in order to enable our customers to pay us by bank transfer using a secure, simple and efficient process as currently, our bank transfer journey is non-automated.
It is anticipated that during the term of the contract account information services may be required to deliver enhanced and tailored financial services therefore interested suppliers must have the ability to provide both services from the outset.
HMRC is the UK’s tax, payments and customs authority. We collect the money that pays for the UK’s public services. Our strategic objectives to help us achieve this, and become a world-class organisation, are:
Focusing on these objectives we want to use payment initiation services to make it easy for our customers to pay us by bank transfer using a secure, simple and efficient process. Currently, our bank transfer journey is non-automated which can result in a high volume of customer errors which are resource intensive to rectify. By providing an innovative, well designed journey that can be populated with our numerous reference formats and HMRC bank accounts, with little effort from our customers, we believe we can encourage card payers to move to this more cost-effective method and subsequently reduce our payment associated costs significantly.
Account information services will enable us to access appropriate customers' transactional data to deliver enhanced and tailored financial services for HMRC. It is anticipated that the AISP service may be required at some stage during the contract term, as a result interested suppliers must be able to provide both PISP and AISP from the outset. Bidders must be registered and authorised by financial conduct authority and certified by and enrolled with the Open Banking Implementation Entity (OBIE). The supplier will be expected to have connection to a high percentage of UK banks, at minimum the CMA9.
— provide a customer service helpline (telephone service) to contact the Supplier directly, at any time.
— compatible and interchangeable with all mobile devices and operating systems and shall perform seamlessly with buyer’s systems and/or applications;
To participate please ensure you are registered at the link below as soon as possible at http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the ‘registration process is now complete’ and providing you with ‘your organisation’s account ID’ number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. Once you have obtained ‘your organisation’s account ID’ number, please email ranjana.kapur@hmrc.gsi.gov.uk and e.procurement@hmrc.gov.uk before the closing date with your account ID number.

Eligibility requirements: The supplier shall be authorised by and registered with the financial conduct authority. The supplier shall be certified by and enrolled with the Open Banking Implementation Entity (OBIE).

Award value: 3000000