Public procurement notice: Contract Notice
Published: 2023-07-07
Buyer: Norsk Helsenett SF
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 64212100
Estimated value: 120000000 NOK
Submission deadline: 2023-08-18
Award criteria: The most economic tender

Technical requirements: NHN develops, manages and operates national e-health solutions, many of which use SMS as one of the channels to communicate with residents. NHN also provides services to the health administration, the hospital sector and the rest of the healthcare sector, which includes the use of SMS GW services.
NHN wants a supplier that can be both a stable service provider, but also a skilled partner in the field, through stable deliveries, good and secure operations, constructive dialogue and good development work.
A detailed description of the delivery is given in 'Part II SSA-L Annex 1 - The Contracting Authority's requirements specification.
The contract will be valid from the date it is signed by the parties. The contract duration is three (3) years calculated from the delivery day. The contract will then be renewed automatically for 1 (one) year at a time, unless 3 (three) months notice is given by the contracting authority before the renewal date. The tenderer will have an option to terminate the contract 12 (twelve) months prior to the notification of contract renewal.
As options, the Contracting Authority reserves the right to make additional purchases of functionality related to the established solution. This may, for example, be the use of messaging via other channels, or may apply to new functionality that comes out during the agreement period and will be considered a natural further development of an established solution.
Tenderers must describe any additional services for SMS/messaging that are relevant to NHN in the tender offer. The Contracting Authority reserves the right to call off modules/new functionality from the Tenderer (or via the Tenderer from subcontractors), which are described in section 10.7 in Part II SSA-L Annex 2 "The Tenderer's description of the service"
Reservation; Prior to the option being exercised, new functionality via the tenderer, possibly from a subcontractor, will be analysed in more detail with regard to security (handling of personal data, basis for data transfer, data storage, measures in accordance with the Schrems 2 ruling, risk, etc.)
Documentation Requirement: Company registration certificate or equivalent documentation showing that the tenderer is registered in a register of business enterprises, a professional register or a trade register in their homeland.
K2 - The tenderer must have adequate economic and financial capacity to fulfil their obligations under the contract.
The economic and financial standing must be documented by the following information for the legal applicant:
b. Solidity assessment from a company with a licence to run a credit information company. The evaluation must not be older than 3 months from the deadline for receipt of tenders. It must be based on the last approved accounting figures and should report on the credit worthiness and degree of bankruptcy risk (bankruptcy prediction).
c. If a legal applicant relies on another company´s capacity to fulfil the requirement for economic and financial standing, this company must submit documentation in accordance with points a and b above, in addition to a signed commitment statement, (Cf. Part III Annex 2 Commitment Statement Template (for any use of sub-providers), where it explicitly states that the tenderer has joint and several liability to guarantee fulfilment of the contract.
K5 - Tenderers must have established satisfactory methods for information security. The personal protection decree (GDPR) must be implemented as part of the management system.
K3: Tenderers' organisational and technical capacity must be documented with the following information:
b. A description of the total competence and capacity that the Tenderer has available for the contract (establishment, delivery, maintenance, and further development of services). Tenderers are asked to present an overview of the number of resources that are available, with a statement of relevant education and certificates, as well as the resources' experience with relevant technology, consultancy services, sales and delivery.

Eligibility requirements: K1 - Tenderers must be a legally registered company. Documentation Requirement: Company registration certificate or equivalent documentation showing that the tenderer is registered in a register of business enterprises, a professional register or a trade register in their homeland.

Award value: 120000000