Public procurement notice: Contract Notice
Published: 2019-05-24
Buyer: Chwarae Teg
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 48610000: Database systems | 48612000: Database-management system | 72000000 | 72212600: Database software programming services | 72212610
Estimated value: 107020 GBP
Submission deadline: 2019-06-21
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Supporting Chwarae Teg with CRM plus any development work outside of the support contract set out in the ITT.
Chwarae Teg is looking for a D365 service partner that cannot only support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth.
The requirements set out in the following sections are intended to allow the supplier to demonstrate its ability to support and potentially develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.
— is easy to manage both commercially and operationally. From a commercial perspective this means providing Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the contract,
— from an operational perspective, this means the supplier acting as single point of contact for all of Chwarae Teg’s D365 requirements and management third party providers,
— delivers requirements quickly and efficiently. Current and future requirements must be implemented within the timescales set out by Chwarae Teg, with minimal disruption to Chwarae Teg’s operating environment (sometimes requiring out of normal business hours support), and together with all necessary processes, documentation and training,
— are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract,
There may be a possibility to extend the contract by up to a further 3 years’ maximum, subject to the requirements of the project. In the event of the contract being extended, this will be done on a year by year basis, with a maximum notice period of 28 days.
Governance and CRM Lead, Strategic Lead of Finance and Operations, QPI Lead and Senior ICT and Facilities Partner form the evaluation committee.
Bidders are requested to submit tenders electronically via Sell2Wales website. Opening of tenders for the first time will be via Sell2Wales website where all evaluation members are present.
The tender document has scope for extension for a further 3 years. After this period, it very much depends on funding.
Note: To register your interest in this notice and obtain any additional information please visit the Sell2Wales website at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=92415
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.


Award value: 107020