Public procurement notice: Contract Notice
Published: 2022-07-13
Buyer: National Transport Authority
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 50324100 | 71356300 | 72000000 | 72250000: System and support services | 72253200: Computer systems support services
Estimated value: 6497500 EUR
Submission deadline: 2022-08-19
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Provision of Support and Maintenance for the Rural Transport Programme Integrated Transport Management System (ITMS)
provide technical support and expertise to the Authority to maintain and develop ICT elements of the Authority’s ITMS. The Authority will require a range of support services, some of which will be ongoing and others which will be required as needs arise. The Contract will involve providing operational support and development services for ITMS and any supplementary or replacement business system that the Authority may implement in the future.
The operation of a robust, reliable ITMS suitable for managing TFI Local Link services, is the primary concern of the Authority. The successful Tenderer will be fully and wholly responsible for the maintenance and support of the ITMS, including but not limited to the daily operation of all systems, including their interfaces and any third parties as required.
provide technical support and expertise to the Authority to maintain and develop ICT elements of the Authority’s ITMS. The Authority will require a range of support services, some of which will be ongoing and others which will be required as needs arise. The Contract will involve providing operational support and development services for ITMS and any supplementary or replacement business system that the Authority may implement in the future.
The operation of a robust, reliable ITMS suitable for managing TFI Local Link services, is the primary concern of the Authority. The successful Tenderer will be fully and wholly responsible for the maintenance and support of the ITMS, including but not limited to the daily operation of all systems, including their interfaces and any third parties as required.
- Operate and maintain the ITMS system including back office systems, mobile applications, web interfaces and Unmet Needs System;
- Deliver support to Transport Coordination Units and the Authority’s staff in the delivery of services;
- Provide roadmap and propose upgrades to system and infrastructure as required for successful operation and expansion of the ITMS system;
- Support the Authority in the onboarding of new services, drivers, admins and routes into the ITMS system;
- Provide regular reports to the Authority on system performance, usage, incidents, changes and operational statistics;
- Maintain regulatory compliance of the ITMS system to security and data, technical and training protection standards. Assist with systems audits and support implementation of recommendations from regular system audits.
The contract will be for an initial period of 2 years from the Operational Services Start Date. If the services provided are deemed to be satisfactory, the contract may be renewed annually up to a maximum of 3 years after the end of the second year.  The extension of the contract will be dependent on service requirements, performance and continued funding availability
As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).

Eligibility requirements: As set out in procurement documents

Award value: 6497500