Public procurement notice: Contract Notice
Published: 2022-01-31
Buyer: Departementenes sikkerhets- og serviceorganisasjon
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 48510000 | 64200000 | 64214200 | 72268000: Software supply services
Estimated value: 18000000 NOK
Submission deadline: 2022-02-25
Award criteria: The most economic tender

Technical requirements: The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day. The estimated value is not binding for the contracting authority.
The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.
The procurement will secure a future-orientated switchboard and contact centre system to replace contract 16/783. The system will contribute to SSiE reaching its strategic goal of being a government service centre open for 24 hours a day by 2025.
The estimated value of the contract, including the options, is from NOK 12 million to NOK 18 million excluding VAT. The estimate is built on historical figures and the expected development with new functionality and a government service centre open 24 hours a day. The estimated value is not binding for the contracting authority.
The contract duration will be 3 years, with an option for the contracting authority to extend the contract for a further 1+1+1 years, total maximum 6 years.
The contracting authority has an option to extend the contract for 1+1+1 year. The total estimated contract period including options is 6 years.
Tenderers will be selected after an assessment of the tenderers' technical and professional qualifications for qualification requirement (1) the tenderer's experience to fulfil the delivery, and (2) the tenderer's suitability to carry out the assignment.
Norwegian companies: Company registration certificate or a printout from the Unit Register for sole proprietorships not required to register.
Foreign companies: Verification that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. The verification can be submitted in writing or by referring to BRIS.
A certificate, not older than six months, which verifies that the tenderer has fulfilled the obligations of payment of taxes, social security contributions and VAT. The certificate can be ordered and obtained from Altinn by using a separate link on skatteetaten.no. Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities.
Requirement: Tenderers must have sufficient economic and financial capacity to carry out the delivery, in which, amongst other things, being creditworthy without any requirement for collateral will be adequate.
A credit rating with key figures from a recognised credit assessment company, or other form of documentation to verify that the requirement has been met.
Requirement: Tenderers must have sufficient economic and financial capacity to carry out the delivery, in which, amongst other things, being creditworthy without any requirement for collateral will be adequate.
(1) Qualification requirement: Tenderers must have sufficient experience to carry out the delivery, including experience with the delivery of the requested products.

Eligibility requirements: Requirements: Tenderers must be a legally established company. Documentation: Norwegian companies: Company registration certificate or a printout from the Unit Register for sole proprietorships not required to register. Foreign companies: Verification that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established. The verification can be submitted in writing or by referring to BRIS.

Award value: 18000000