Public procurement notice: Contract Notice
Published: 2020-04-29
Buyer: Electricity Supply Board (ESB)
Country: IE
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 72000000
Submission deadline: 2020-05-28
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The contracting entity intends to procure a managed service provider for the provision of a (SaaS based) EV Infrastructure Operations and Revenue Management System (EVIORMS) to support the continued delivery and future expansion and evolution of its services in the electric vehicle charging infrastructure space.
The contracting entity intends to procure a managed service provider for the provision of a (SaaS based) EV Infrastructure Operations and Revenue Management System (EVIORMS) to support the continued delivery and future evolution of its services in the electric vehicle charging infrastructure space, and implementation and support services for the duration of the contract.
— SaaS, typically cloud based solution, accessed by standard internet protocols, enabling the delivery of a reliable and easy-to-use EV charging service, with a range of convenient payment options, and supporting multiple instances, with externally distinct branding, skinning, customer apps and portals, currencies, tariffs, etc.
— The system must have no practical sizing or performance constraints, be hosted within the EU, have robust system/data backup and recovery processes, and adequate business continuity assurance must be offered.
— Contractor must demonstrate technical competence in the provision of an evolving EVIORMS SaaS service by effective use of appropriate modern IT tools, and processes for application and database design and management, code, test and release management, etc.
— Contractor must agree to provide regular up-to-date full backups of all of the contracting entity’s data in an open standard format.
— Contractor’s tender shall include a commitment to support in a timely manner, and at no additional cost, all relevant practices, processes, standards, protocols, versions, etc., that become widely accepted industry standards or norms within the EV charging industry and related spaces (excludes emerging technologies).
— Charging station operational management, including charging authorization, charging transaction detail recording, operational control, configuration, firmware management, diagnostics, troubleshooting, status and fault monitoring, etc.
— Flexible charging infrastructure connectivity by mobile data VPN, direct internet, intermediary proxies, etc.
— Smart charging and site energy management, such as reducing/pausing charging power at various levels to optimize power flows given physical and/or contractual electrical constraints, external pricing signals, etc.
— EV Roaming (CPO and EMSP) and external data exchange with counter-parties, directly or via hubs, using industry standard or other (including 3rd party specific) common protocols, etc.
— Comprehensive support for customer accounts, with functionality such as flexible tariffing, account types and payment options, detailed transaction, usage, billing and payment history, 3rd party integration, etc.
— Comprehensive support for accounting and payments, such as billing/invoicing, payments partner integration, dunning, etc.
— Site/landlord accounts, providing functionalities such as compensation contract details maintenance, invoice generation, export, payment transfers, etc.

Eligibility requirements: As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 168732.