Public procurement notice: Contract Notice
Published: 2020-03-27
Buyer: London Borough of Tower Hamlets
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 79715000: Patrol services | 90742000 | 90742100
Estimated value: 790000 GBP
Submission deadline: 2020-04-24
Award criteria: The most economic tender

Technical requirements: London Borough of Tower Hamlets is seeking tenders from a suitably experienced organisations to deliver an out of hours noise response service.
The successful company will be responsible for providing an out of hours noise response service from Thursday to Sunday from 20.00 to 3.30. The out of hours response officers will provide a proportionate response to residents’ reports of noise and disturbance in real time. Response officers will be available to witness persistent issues and provide evidence in the event of prosecution and can be tasked to monitor noise from licensed premises, carry out pro-active noise nuisance visits and provide accurate information on the night-time economy in Tower Hamlets.
The Response Officer’s notes and witness statements can contribute to case investigations and provide consistency to the environmental protection team.
LBTH commitment to an out of hours service gives residents the assurance that there is a service for them outside normal hours at a time when noise can be very disruptive to residents.
This contract is for the appointment of a single supplier to provide the services via an open procurement procedure. The service and the contractual relations to deliver them, are diverse, however; the contract should have sufficient flexibility to provide the client and their service suppliers with successful outcomes. To ensure the service suppliers are engaged on consistent terms, which promote partnering, team working, the principles of tower values, a focus on time, cost and quality with a process for dispute avoidance and efficient dispute resolution should disputes arise, will increase the likelihood of mutually satisfactory outcomes for all concerned.
The contract is for an initial period of 36 months starting in June 2020 with the possibility of a further 24-month extension subject to satisfactory performance, by mutual agreement.
Organisations wishing to express their interest are requested to register on the London Tenders Portal (www.londontenders.org) where the opportunity documentation will be available for download. You will be required to complete an online questionnaire.
Organisations must ensure that access to the system is available to their representatives dealing with the contract and that this contact is updated as and when required.
The council will not be liable for the lack of delegated access within the organisation and will not send any documentation regarding the opportunity, which shall be exclusively available through the portal.
Suppliers are responsible for allowing sufficient time to submit their application. The Council accepts no liability whatsoever for tenders that are not submitted due to internet connectivity issues, transmission delays or errors.
Council is an equal opportunities employer and a supporter of ethical governance, our protocol can be found HERE Or via http://www.towerhamlets.gov.uk/
If you require any further information prior to submit and expression of interest please contact the Council via email procurement@towerhamlets.gov.uk quoting the contract internal reference number.

Eligibility requirements: DBS clearance required of all operatives.

Award value: 790000