Public procurement notice: Contract Notice
Published: 2016-01-14
Buyer: Transport for London (Commercial Services)
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 66100000 | 66110000
Estimated value: 200000000 GBP
Submission deadline: 2016-02-17
Award criteria: The most economic tender

Technical requirements: TfL are looking for a merchant acquirer, which is a financial institution that acts as an intermediary between merchants (TfL (Transport for London)/TTL (Transport Trading Limited)) and their customers to facilitate the acceptance of card payments. This includes but is not limited to face to face, by telephone or via the internet transactions and will also include contactless (both retail and transit model transactions). The tenderer must be regulated to perform merchant acquiring business (and/or any other services the subject of the proposed contract) in the UK in accordance with the relevant legislation and/or regulation, directive, laws, bye-laws and regulatory requirements necessary to perform such business and services in the UK. The services provided under the contract may be expanded in the future to allow for the services to be provided in taxis and private hire, and/or to allow for the services to be provided to or for other transport authorities in the United Kingdom or internationally, subject to the Greater London Authority Act 1999 (as Amended 2007). The contract term is expected to be 7 years with the potential (at the discretion of (TTL/TFL)) for: i) extension (s) of 3 years; and/or ii) an additional period (at this stage not expected to exceed 12 months) during which some or all of the services may continue to be provided to the extent required to facilitate an effective hand-back of the services to (TTL/TFL) or a successor provider. Currently TfL processes over 160 000 000 transactions per annum with a total transaction value of over 2 250 000 000 GBP.
1) Process large volumes of transactions carried out with payment cards issued by the main payment card issuers through customer present, card activated terminals, card not present (telesales and internet domains);
2) Provide a system which can be integrated with TfL's existing infrastructure and is able to process retail model transactions in accordance with the payment transaction processing rules;
3) Confirm willingness to work with TfL to provide (and build if necessary) a system which can be integrated with TfL's existing infrastructure and interfaces (based on ISO protocol) with TfL's existing system to process contactless transit transactions in accordance with the variable fare transit transaction model (details will be provided at tender stage);
5) Provide support links for speedy authorisation of transactions and collection of transaction data;
7) Provide T + 1 settlement of funds through a well developed system of electronic banking and reporting services.
The services provided under the contract may be expanded in the future to allow for the services to be provided in taxis and private hire, and/or to allow for the services to be provided to or for other transport authorities in the United Kingdom or internationally, subject to the Greater London Authority Act 1999 (as Amended 2007).
The contract term is expected to be 7 years with the potential (at the discretion of (TTL/TFL) for: i) extension (s) of 3 years; and/or ii) an additional period (at this stage not expected to exceed 12 months) during which some or all of the services may continue to be provided to the extent required to facilitate an effective hand-back of the services to (TTL/TFL) or a successor provider. Currently TfL processes over 160 000 000 transactions per annum with a total transaction value of over 2 250 000 000 GBP.
2) Your organisation may need to register if your company has not yet done so https://eprocurement.tfl.gov.uk/epps/
Any further questions must be dealt with via the help desk (or by e mail through the portal): tfl-eproc-helpdesk@eurodyn.com
a) Transport for London (TfL) is a complex organisation operating both as an executive agency of the Greater London Authority (GLA) under the direction of the Mayor of London and as provider of transport services.
b) Further information on TfL may be found at www.tfl.gov.uk and https://www.tfl.gov.uk/corporate/publications-and-reports/procurement-information
c) Contract (s) may be awarded to the successful contractor by any part of TfL and/or any of its subsidiaries.
d) The awarding authority reserves the right withdraw from the procurement process and/or not to award any contract as a result of the competition called tot by this notice and the awarding authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process.
e) All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in GBP and all payments under the contract will be made in Sterling.