Public procurement notice: Contract Notice
Published: 2016-10-15
Buyer: The Secretary of State for the Home Department
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Open procedure
CPV classification: 72212330 | 72212982 | 72222200: Information technology planning services | 72222300: Information technology services | 72261000: Software support services
Estimated value: 800000 GBP
Submission deadline: 2016-11-14
Award criteria: The most economic tender

Technical requirements: The Home Office is seeking to change its approach to the provision of core IT and telephony services, including but not limited to end user devices, core enterprise computing stack, service management and support, ongoing maintenance, in line with the expiry of its existing service contract. The End User Compute (EUC) Programme is one aspect of this strategic change, which aims to meet the Home Office's core requirements for reliable, flexible and modern IT for end users.
The EUC Programme will put in place an all-encompassing set of IT capabilities and services by transitioning the Home Office to a disaggregated end user compute infrastructure. The EUC Programme is expected to award several service contracts in 2016 and 2017, to facilitate the transition of service delivery from the existing service contract. The procurement of Office 365 (O365) Implementation Services is 1 of these EUC components of this multi-supplier delivery environment.
The Home Office requires a cloud-based productivity suite for all end users, including productivity applications, collaborative functions and end user storage for Windows laptops, Windows tablets, mobile devices, thick client user devices, thin client End User Devices (EUDs) and potentially other types of EUDs. The platform selected by the Home Office is Microsoft's O365. The Home Office intends to purchase separately a suitable mix of Microsoft O365 E1, E3 and E5 licences to provide a range of capabilities, such as Skype for Business.
The O365 Implementation Services contract will require the supplier to design, build, configure, test and implement the O365 Solution, as well as transition from the existing Office productivity suite and provide early life support, in line with the Home Office's requirements. The transition includes ensuring the delivery of the migration of users and Exchange data from the legacy capability to the new O365 solution, including mailboxes, archives and email domains.
The Home Office invites expressions of interest for the Office 365 Implementation Services solution. The O365 solution is initially envisaged to cater for 25 000 staff within the Home Office itself, and a further 4 000 from HM Passport Office. The number of end users is expected to reduce, reflecting changes in the Home Office's activities.
The solution shall be operated within and from a Microsoft, UK Azure cloud data centre. The Home Office shall provision this tenancy and provide the O365 supplier with appropriate access. The O365 Implementation Services supplier should note that it may be necessary to commence design and build work in Microsoft Azure data centres situated outside the UK, but within the European Union. In all cases the Home Office will provide the contract within which the O365 supplier will fulfil the requirements, whilst the O365 supplier will establish the Office 365 tenancy.
The O365 Implementation Services supplier will configure the Microsoft Office Suite for use online or for local installation. All features of the suite (tools and services) shall be readied and made available for end users.
The O365 Implementation Services supplier will configure Exchange Online to provide a cloud hosted email platform for the Customer, including Exchange Online Protection for reliability and protection. The Supplier will also migrate all data from the current Exchange deployment into Exchange Online including mailboxes, contact lists and public folders.
The O365 Implementation Services supplier will perform Skype for Business configuration. This may provide end users with instant messaging, voice call, and video call functionality, depending on the Home Office's unified communication approach, which will be determined as part of the wider EUC project. The supplier shall support the Home Office with the integration of Skype for Business Online with 3rd party components e.g. Microsoft CCE.
The O365 Implementation Services supplier will configure a generic instance of SharePoint Online that the Home Office will adapt. SharePoint Online will facilitate end user collaboration with intranet sites, team storage areas, and managed workflows. The overall solution is anticipated to incorporate:
a) the Customer's development of an EDRMS solution within SharePoint Online which will be utilised as the primary file storage functionality for end users;
c) A product to deliver full records management compliance (e.g. Records365). This will be incorporated into the Home Office tenant that needs to be managed;
d) An email integration add-on (e.g. Repstor) will be incorporated between the Home Office tenant and end user devices to support retention of emails.
The solution will incorporate the Home Office's configuration of the eDiscovery and compliance functionality for its Exchange, OneDrive and SharePoint online content. It will also provide the functionality to export found data.
The O365 Implementation Services supplier will configure OneDrive for Business to provide each End User with 1TB of personal storage, which is to be used at the Home Office's discretion. This personal storage will be centrally administered to the extent permissible under the licensing arrangements. The solution is anticipated to use the Customer's configuration tool to manage the size and other configuration settings of each end user's OneDrive.

Eligibility requirements: Details provided in the ITT. Details provided in the ITT. Details provided in the ITT. Details provided in the ITT. Details provided in the ITT.
Details provided in the ITT. Details provided in the ITT.
Details provided in the ITT.