Public procurement notice: Contract Notice
Published: 2023-09-22
Buyer: Norsk Helsenett SF
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48310000 | 48311000 | 48311100 | 72210000: Software programming services | 72220000: Systems and technical consultancy services
Estimated value: 1900000 NOK
Submission deadline: 2023-10-19
Award criteria: The most economic tender

Technical requirements: Form system for the Norwegian System of Patient Injury Compensation (NPE) and the National Office for Health Service Appeals - Prequalification
The overall purpose is to procure a form system, preferably cloud-based, with one instance for the Norwegian System of Patient Injury Compensation (NPE)  and one instance for the National Office for Health Service Appeals [Helseklage], delivered as a service (SaaS), and although this is not an absolute requirement, it would be in line with NPE's strategy to establish the service in the cloud. As an SaaS service, the tenderer should at minimum offer operation, maintenance, support and SLA for the service as part of the monthly fee paid by the contracting authority. The Norwegian System of Patient Injury Compensation (NPE) and Helseklage currently have around 30 forms that need to be moved (or re-created) before the system can be used. This re-establishment must be priced into the establishment project. In addition, there will be a need for additional forms, and the tenderer must offer development services for the development of new forms.
The overall purpose is to procure a form system, preferably cloud-based, with one instance for the Norwegian System of Patient Injury Compensation (NPE) and one instance for Helseklage.
Tthe Norwegian System of Patient Injury Compensation (NPE) and Helseklage would therefore like to obtain quotes for a form system from stakeholders with expertise in this specialist area in the market. Through a tender process with negotiations, we would like to procure a form system that will contribute to increasing the efficiency and quality of our work. We would like the new system to make it easier for applicants to perform searches. At the same time, we want the new system to streamline everyday life for caseworkers to the greatest extent possible. This involves processing applications quickly and efficiently, receiving applications with the required information and documentation, among other things. This also means that the system must be intuitive and user-friendly, both for internal and external users. In addition, we want a system that makes it easy to maintain a complete overview of all data and easily build various reports and presentations.
As an SaaS service, the tenderer should at minimum offer operation, maintenance, support and SLA for the service as part of the monthly fee paid by the contracting authority.
The Norwegian System of Patient Injury Compensation (NPE) and Helseklage currently have around 30 forms that need to be moved (or re-created) before the system can be used. This re-establishment must be priced into the establishment project. In addition, there will be a need for additional forms and the tenderer must offer development services for the development of new forms - either through its own resources or a subcontractor. This does not involve a purchase obligation for the contracting authority, and it would be advantageous if the system can also be developed using other internal or external resources. All development that is carried out for the contracting authority must involve the contracting authority taking ownership of the forms that are developed.
The contractual relationship will be regulated by SSA-L [Agreement concerning Ongoing Purchases of Services via the Internet] with associated annexes. Requirements for the delivery are described in more detail in SSA- L- Annex 1.
The contracting authority is entering into an agreement for the delivery of the form system as a service, including the right of use, maintenance and operation.
The contract will be valid from the date it is signed by the parties and has a duration of 3 (three) years calculated from the date of delivery. The contract will then be renewed automatically for 1 (one) year at a time, unless 3 (three) months notice is given by the contracting authority before the renewal date. The tenderer will have an option to terminate the contract 12 (twelve) months prior to the notification of contract renewal.
Tenderers must provide a certificate of payment of taxes, VAT and social security contributions - Documentation requirement: If the authorities in the country in which the tenderer is registered do not issue such a certificate, the tenderer is requested to provide a statement from an independent third party, such as an auditor, confirming that the tenderer has fulfilled its obligations with regard to the payment of taxes and duties. The certificate must not be older than 6 months from the deadline for application for participation, cf. section 4.3 above.
K1 - Tenderers must be a legally registered company- Documentation requirement: Company registration certificate or equivalent documentation that shows that the tenderer is registered in a business register, professional register or trade register in their home country.
K2 - Tenderers must have adequate economic and financial capacity to fulfil their obligations under the contract.
Documentation requirement: Economic and financial capacity must be documented by the following information for the legal applicant:
1. The last approved annual accounts for the two (2) last fiscal years with the annual report including the auditor's report (if obligated to perform audits) and any recent relevant information. If relevant, the most recent available preliminary accounting figures are requested to be presented.
2. Credit assessment from a company with a licence to run a credit information company. The evaluation must not be older than 3 months at the time of the application deadline, it must be based on the last approved fiscal figures and should report on the credit worthiness and degree of bankruptcy risk (bankruptcy prediction).

Eligibility requirements: Tenderers must provide a certificate of payment of taxes, VAT and social security contributions - Documentation requirement: If the authorities in the country in which the tenderer is registered do not issue such a certificate, the tenderer is requested to provide a statement from an independent third party, such as an auditor, confirming that the tenderer has fulfilled its obligations with regard to the payment of taxes and duties. The certificate must not be older than 6 months from the deadline for application for participation, cf. section 4.3 above. K1 - Tenderers must be a legally registered company- Documentation requirement: Company registration certificate or equivalent documentation that shows that the tenderer is registered in a business register, professional register or trade register in their home country.

Award value: 1900000