Public procurement notice: Contract Notice
Published: 2018-04-26
Buyer: Norges Teknisk Naturvitenskapelige universitet (NTNU)
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 72000000 | 72222300: Information technology services
Estimated value: 120000000 NOK
Submission deadline: 2018-05-28
Award criteria: The most economic tender

Technical requirements: NTNU would like to digitalise the reception place for user enquiries. The users of NTNU´s services shall have one place to apply to for all types of need for support, whether they are registering an error, requesting help in use, ordering changes, etc. This contact point shall very quickly clarify what the enquiry is about. This shall happen via a self-help portal. Needs that cannot be solved in the digital dialogue shall be routed to the relevant help-desk for manual support. The number of manual processes will thus be reduced and this will give executive officers more time to give value increasing support to users. This effect is expected to increase as the knowledge base for the self-help part is built up.
NTNU would like to digitalise the reception place for user enquiries. The users of NTNU´s services shall have one place to apply to for all types of need for support, whether they are registering an error, requesting help in use, ordering changes, etc. This contact point shall very quickly clarify what the enquiry is about. This shall be done by a self-help portal that uses digital mechanisms to analyse and have a dialogue with the user. Needs that cannot be solved in the digital dialogue shall be routed to the relevant help-desk for manual support. The number of manual processs will, thus, be reduced. This effect is expected to increase as the knowledge base for the self-help part is built up. In the long-term the service will also be able to provide better support to show the service catalogue and make it more available, contribute to management support, etc.
Unless a different contract period or a different initiation date is agreed upon in annex 5, the agreement will be valid for 3 (three years) from the date of implementation. The contract will then be renewed automatically for 1 (one) year at a time, unless 3 (three) months notice is given by the contracting authority before the renewal date. The tenderer has the option to terminate the contract 12 (twelve) months prior to the notification of contract renewal.
Have an option on the contract on equivalent terms as those for NTNU. All options of this type will be entered into as independent contracts where an implementation project with set-up, description of APIs etc. will be carried out per contract. The option is valid for 12 months after the contract has been signed between NTNU and the Tenderer.
The tenderer shall be registered in a company register, professional register or a trade register in the state where the tenderer is established.
For Norwegian companies: A company registration certificate from the Brønnøysund Register Centre will be sufficient.
A company register, trade register or business register as prescribed by the law of the country where the tenderer is established.

Eligibility requirements: The tenderer shall be registered in a company register, professional register or a trade register in the state where the tenderer is established. Documentation requirement: For Norwegian companies: A company registration certificate from the Brønnøysund Register Centre will be sufficient. For foreign companies: Proof that the company is registered in. A company register, trade register or business register as prescribed by the law of the country where the tenderer is established.

Award value: 120000000