Public procurement notice: Contract Award Notice
Published: 2019-12-09
Buyer: The minister for the Cabinet Office acting through Crown Commercial Service
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 31000000 | 31700000 | 31710000 | 31712000 | 32000000
Estimated value: 5000000000 GBP
Award criteria: The most economic tender

Technical requirements: The framework is for the provision of telecommunications and network services and can be used by the whole of the UK Public Sector and their associated bodies and agencies, the voluntary sector, charities and/or other private organisations acting as managing agents or procuring on behalf of the Public Sector delivering services of a public nature. The following services will be made available under 10 lots:
The scope includes: services which provide the main functionality of a lot; associated technology, equipment and solutions and optional goods and services that enhance, supplement or support the delivery of the Services; and services delivered over the public internet, private networks, the PSN and/or the HSCN.
Lot 5 IP telephony solution, is for the provision of end-to-end IP telephony services with the ability to connect to the PSTN.
(a) Internet Protocol (IP) telephony services with the ability to make and receive telephone calls by the transmission of voice over an IP based network service, including breakout to PSTN.
The scope of this lot includes the technology, equipment and solutions that may be required in the delivery of the primary services of this Lot 5, including but not limited to:
(b) Internet Protocol (IP) telephony services with the ability to make and receive multimedia messaging over an IP based network service;
(ii) automated call distribution (ACD) functionality, including intelligent contact routing (ICR), enhanced queuing and transfer;
(iii) intelligent voice response (IVR) solutions involving provision of automated call routing using speech recognition software;
(v) call recording and quality management solutions that record calls either for training, development purposes and/or for compliance are also to be considered as within scope of this lot.
The Ancillary Services for this lot 5 are optional services that enhance or otherwise supplement or support the delivery and/or the functionality of the primary services and will be set out by the supplier in their catalogue service offers or responses to a further competition.
Where the buyer’s requirement spans more than 1 lot they may conduct their competition across more than 1 lot.
Buyers will be able to award specific call-off contracts through 2 order procedures including direct award from catalogue and further competition.
(i) when a call-off contract is awarded by a buyer without holding a further competition the maximum call-off contract will not exceed
(ii) when a call-off contract is awarded by a buyer in accordance with the further competition procedure the maximum call-off contract period will not exceed a maximum contract period of up to seven (7) years (84 months).
Both order procedures allow the buyer to decide the initial period and extension period provided that the total call-off contract period does not exceed the maximum permitted.


Winner: List of successfully awarded suppliers can be accessed via the URL below
Award value: 5000000000
Number of bids: 78