Public procurement notice: Contract Notice
Published: 2018-02-14
Buyer: Department for Work and Pensions
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72212781 | 72222300: Information technology services | 72268000: Software supply services | 72300000
Estimated value: 1 GBP
Submission deadline: 2018-03-14
Award criteria: The most economic tender

Technical requirements: The Department for Work and Pensions is intending to undertake a procurement for the delivery of a Debt Management System and associated services to support DWP’s vision of being a Centre of Excellence and Strategic Partner for socially responsible, sustainable recovery of collections, and money owed to the UK Government. In order to achieve this vision, DWP Debt Management operations are transforming the way that they work underpinning this will be the modernisation of their business operation and their products and services including the current Debt Management system.
The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2 300 staff. Debtor volumes will be 9 000 000 + by 2021/22. Further development of the service may see this increase to between 12 000 000-15 000 000 debtors and this would equate to between approximately 36 000 000-45 000 000 individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us “online”. The current debt management operation successfully recovers in excess of GBP 1 000 000 000 annually.
The supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include:
The contract duration reflects the initial migration period and 3 years live running. There will also be an option to extend for two further 1 year periods.
In the event of any tied scores within the five highest scoring bids then this may mean additional Potential Suppliers are invited. For example, 5 Potential Suppliers achieve the same and highest score. They would all be invited to the ITT stage and no further Potential Suppliers would be invited. Alternatively; if 3 Potential Suppliers achieved scores placing them 1
The tie break will be based on the overall scores achieved in Questions 6.2 and 6.3 in Part 3, Section 6 of the SQ (Annex A). The Potential Supplier which achieves the highest overall score will win the tiebreaker and go through to the ITT stage. If there are multiple Potential Suppliers with equal highest overall scores for Questions 6.2 and 6.3 in Part 3, Section 6, then all Potential Suppliers with the tied high score will be invited to the ITT stage. No further Potential Suppliers will be taken through.
Any potential supplier may be disqualified if any of the circumstances listed under Article 57 of the Public Procurement Directive 2014/24/EU of the European Parliament and of the Council (Regulation 57 of each of the Public contracts Regulations) apply and potential suppliers will be asked to complete a declaration. The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement. Potential suppliers will be assessed on the basis of information provided in response to the SQ.
The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement.
The Authority is administering the procurement process electronically via the DWP eProcrurement Solution (ePS) Portal. No hard copy documents will be issued during the competition and all communications with Authority (including final submission of tenders) will be conducted via the DWP ePS portal.
1. Register on the eSourcing portal (this is only required once): https://dwp.bravosolution.co.uk & click the link to register:
— note your chosen username & click “Save”. You will receive an email with your password (keep this secure).
3. Responding to the tender: please submit your response when completed. Failure to do this will result in your bid not being visible to the buyer. The “submit response” button is at the top centre of the screen. Your submission should also include the supporting evidence for your response to the economical and financial standing questions.
Those potential Suppliers who successfully progress through the Selection Questionnaire stage, will be issued with an Invitation to Tender (ITT). Part of the evaluation of the ITT will be undertaken through an “Incubator” phase which will support DWP’s decision making process by allowing us to evaluate your solution against a number of predefined scenarios.
The duration of the Incubator will be approximately 3-5 days, and is likely to be during 6/7.2018. The Incubator will be located in the North West of England. Suppliers will be requested to bring their solution, ideally in a compact virtualised deployment, in a “clean” configuration and the DWP team will view steps undertaken to provide the minimum configuration required to execute various scenarios. Additionally, we will be looking to understand your underlying Application Architecture and your recommended Infrastructure Design. We also need to understand how you might deploy your solution at scale.

Eligibility requirements: Any potential supplier may be disqualified if any of the circumstances listed under Article 57 of the Public Procurement Directive 2014/24/EU of the European Parliament and of the Council (Regulation 57 of each of the Public contracts Regulations) apply and potential suppliers will be asked to complete a declaration. The matter will be addressed more fully in a separate Supplier Questionnaire (SQ) which will be available to all parties who express an interest in this procurement. Potential suppliers will be assessed on the basis of information provided in response to the SQ.

Award value: 1