Public procurement notice: Contract Notice
Published: 2024-03-21
Region: PL911
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000
Estimated value: 500000 EUR
Submission deadline: 2024-04-24
Award criteria: quality, price
EU fund: eu-funds

Technical requirements: For the full list of exclusion grounds please consult the procurement documents.
Provision of a mobile application to support Joint Reintegration Services in offering to potential returnees information about available FX and MS reintegration programs.

On the 1st of April 2022, Frontex launched the Joint Reintegration Services offering support to MS in postarrival
and
post-return,
by
contracting
Reintegration
Partners
that
can
offer
reintegration
services
in
26

Countries
of
Origin.
This
activity
is
part
of
a
the
broader
Frontex
Reintegration
Programme
which
aims
to

take
over
the
activities
of
the
European
Return
and
Reintegration
Network
(ERRIN) by
July
2022.
Following the release of the EU strategy on voluntary return and reintegration and the enhanced Frontex
mandate in the area of return and reintegration and also the need to support the Member States in growing
their outreach capacity to the digital space, there is an opportunity to develop the Frontex Return and
Reintegration IT tool composed of a mobile application available in iOS and Android App Stores together
with mirror website, aimed at the users from general public and internal-FX content management module,
referred as the Solution, Main Product or RRApp within confines of this document. 
Currently, there is no Frontex tool in place that comply with the requirements pursued by the Solution
like providing content about Joint Reintegration Services and Frontex Reintegration Programme, displaying
locations of reintegration centres on map, and giving opportunity to have conversation. This fact, added
to the absence of any interrelation or integration with other systems or databases, justify the convenience
to develop the Solution from scratch.

The main aim of the Return and Reintegration Application Solution (hereinafter referred to as ‘RRApp’) is
to provide the information on national return and reintegration programmes of the Member States
transited by potential returnees and by doing this, the potential returnees themselves would benefit from
receiving precise and complete information about the possibility to return to their country of return and
receive reintegration assistance. 
By launching RRApp targeting potential returnees, Frontex adds another tool to the toolbox to assist the
Member States in increasing the number of voluntary returns and uptake of reintegration by: 
• Raising awareness about Assisted Voluntary Return and Reintegration packages;
• Providing information about return and reintegration programmes;
• Providing guidance on reaching the nearest counselling centre;
• Giving ownership of the return and reintegration process to the migrants.
Expected Return and Reintegration Application outcomes are focused on providing a service to the general
public, specifically to migrants interested to participate in voluntary returns and reintegration processes.
The framework contract is concluded for an initial period of 14 (fourteen)     months, renewable 6 (six) time(s). Please consult the draft framework contract in the procurement documents.