Public procurement notice: Contract Notice
Published: 2023-10-09
Buyer: Rogaland Teater ved Innkjøpsassistanse Vest AS
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48445000 | 48480000 | 48481000 | 72220000: Systems and technical consultancy services | 72268000: Software supply services
Estimated value: 4000000 NOK
Submission deadline: 2023-10-23
Award criteria: The most economic tender

Technical requirements: The aim of the procurement is to have a cost efficient ticket system that functions well for the theatre´s productions and products. The system must have a high availability and it must be simple to use for our customers and own employees.
The system must ensure that ticket sales can be done easily and efficiently and it mustl save time for our users, both internally and externally.
- An option for expanded customer follow-up through CRM functionality, either directly through the system or through integration with a 3rd party system.
Option for the contracting authority to extend the contract for one year at a time, up to four times.
Norwegian tenderers are required to have fulfilled their tax and VAT payment obligations. Documentation requirement: Tax and VAT certificate. Issued by the Norwegian Tax Authority. The certificate shall be issued on the Tax Directorate's form RF-1316 or another form that provides the same information. The certificate shall not show significant arrears. The certificate must not be more than 6 months old from the deadline for receipt of tenders.
Tenderers must be a legally established company. Documentation requirement: Documented by presenting a copy of a company registration certificate. Foreign companies must present proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.
Tenderers must have the financial capacity to fulfil the contract. Documentation requirement: When submitting the tender, the tenderer must attach a credit assessment no older than 6 months from Proff Forvalt credit information agency www.forvalt.no, or from equivalent independent credit rating agencies that provide the same information as required: A minimum score of 'satisfactory' will be accepted for two of the following criteria: Liquidity, profitability and solidity, and a minimum score of B3 in the analysis 'Probability of bankruptcy', cf. Proff Forvalt´s ranking.
Good capacity and very good implementation ability are required. Tenderers must attach an overview of the company's total manpower (organisation plan) with the names and CVs of relevant key persons.
Tenderers must, alone, or together with sub-suppliers substantiate that at least two equivalent assignments have been delivered and operated. The reference assignments must be equivalent in relation to the scope and content of services of this assignment which are further described in the tender documents, cf. point 1.3. Equivalent assignments are, amongst other things, theatres or other cultural institutions with parallel and repeated performances over time, and with an equivalent need for a modern user friendly system that contributes to developing and taking care of the relationship between the customer and the theatre, and which fulfils:
An option for expanded customer follow-up through CRM functionality, either directly through the system or through integration with a 3rd party system.
As documentation the tenderer shall present a list of the principal relevant assignments during the previous three years, including information of the  values and recipients (names of clients).
Based on the list the tenderer shall state names and e-mail addresses to contact persons at the two most relevant references. The references will be contacted if necessary.

Eligibility requirements: Norwegian tenderers are required to have fulfilled their tax and VAT payment obligations. Documentation requirement: Tax and VAT certificate. Issued by the Norwegian Tax Authority. The certificate shall be issued on the Tax Directorate's form RF-1316 or another form that provides the same information. The certificate shall not show significant arrears. The certificate must not be more than 6 months old from the deadline for receipt of tenders. Tenderers must be a legally established company. Documentation requirement: Documented by presenting a copy of a company registration certificate. Foreign companies must present proof that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.

Award value: 4000000