Public procurement notice: Additional Information
Published: 2019-08-21
Buyer: NHS Mid Essex Clinical Commissioning Group
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 60130000 | 85100000: Health services
Submission deadline: 2019-09-12
Award criteria: The most economic tender

Technical requirements: The Mid and South Essex Sustainability and Transformation Partnership (STP) CCG Joint Committee want to procure a Non-Emergency Patient Transport Service (NEPTS), encompassing:
The Mid and South Essex Sustainability and Transformation Partnership (STP) CCG Joint Committee have been working alongside key stakeholders and service users in developing the scope, design and procurement plans for a non-emergency patient transport service (NEPTS), encompassing:
The resulting commissioning case proposes a single non-emergency patient transport service for the population of Mid and South Essex, for all land-based provision (across all ages) with the exception of secure mental health transport and transport currently funded by the Mid and South Essex Hospital (MSE) Group or resulting from the proposed acute reconfiguration. The scope of the project does not include a review or changes to the eligibility criteria. In addition, the service will be provided to patients registered with NHS West Essex CCG in relation to journeys to/from the Essex Cardiothoracic Centre. The service will primarily be delivered within Essex and surrounding areas. Journeys will also be delivered outside of the local area as a consequence of patient choice, where specialist care is required or for repatriation. NEPTS are a key enabler underpinning access to elective care and supporting timely and efficient discharge processes for acute and community inpatient providers. As a partner within the system, the NEPTS provider for Mid and South Essex will support improvements in the latter stages of urgent and emergency care pathways and continue to enable patient choice and equitable access for elective care. The service provider will be involved with a range of service developments including the consideration of additional low level/low risk journeys from within the 999 contract to the patient transport service (for example ‘GP Urgents’). The provider will work with the commissioner to explore the development of a technological solution to deliver active communication with patients and healthcare professionals. Two well-attended stakeholder workshops were undertaken in March 2019. Feedback on the current service was generally positive with acknowledgement of reliable, caring service provision. The main areas for improvement being management of expectations (for patients and healthcare professionals) through communication and improved discharge co-ordination with acute trusts. Face to face patient engagement including an online survey took place between 16th May and 14th June. The responses allowed commissioners to quantify specific outcomes from the survey cohort but also recognise the unique individual experiences and improvement recommendations. The key themes for improvement on the service was the communication with patients regarding their collection, the reduction in waiting times for transport and the communication with patients and the booking centres, specifically availability of booking operators and recording of significant information The clinical cabinet considered and supported the service specification in July 2019. An equality, quality and privacy impact assessment has been completed with no negative impacts being identified.
The Mid and South Essex Sustainability and Transformation Partnership (STP) CCG Joint Committee have been working alongside key stakeholders and service users in developing the scope, design and procurement plans for a non-emergency patient transport service (NEPTS), encompassing:
The CCGs are seeking to procure a single non-emergency patient transport service for the population of mid and south Essex, for all land-based provision (across all ages) with the exception of secure mental health transport In addition, the service will be provided to patients registered with NHS West Essex CCG in relation to journeys to/from the Essex Cardiothoracic Centre.
The service will primarily be delivered within Essex and surrounding areas. Journeys will also be delivered outside of the local area as a consequence of patient choice, where specialist care is required or for repatriation.
NEPTS are a key enabler underpinning access to elective care and supporting timely and efficient discharge processes for acute and community inpatient providers. As a partner within the system, the NEPTS provider for mid and south Essex will support improvements in the latter stages of urgent and emergency care pathways and continue to enable patient choice and equitable access for elective care.
The service provider will be involved with a range of service developments including the consideration of additional low level/low risk journeys from within the 999 contract to the patient transport service (for example 'GP Urgents'). The provider will work with the Commissioner to explore the development of a technological solution to deliver active communication with patients and healthcare professionals.
Please note that all organisations that meet the threshold of 60 % and do not score any 0’ or 1’s in the scored questions, and don’t fail any pass/fails will be taken to the invitation to tender stage, therefore no maximum or minimum number has been stated for organisations taken forward. This is line with the project board agreement.
Please note that all organisations that meet the threshold of 60 % and do not score any 0’ or 1’s in the scored questions, and don’t fail any pass/fails will be taken to the invitation to tender Stage, therefore no maximum or minimum number has been stated for organisations taken forward.