Public procurement notice: Contract Notice
Published: 2017-12-02
Buyer: Drammen kommune
Country: NO
Contract type: Supplies
Procedure: Competitive procedure with negotiation
CPV classification: 22455000 | 22457000 | 22459000 | 35100000: Emergency and security equipment | 45340000
Estimated value: 4500000 NOK
Submission deadline: 2018-01-02
Award criteria: The most economic tender

Technical requirements: Procurement of a digital booking system/ticket system and products for access and visitor control at Drammensbadet.
Drammensbadet currently has some outdated systems and challenges as some of the systems cannot ‘talk’ to each other. This includes, amongst other things, the access/ticket system, cash desk system and various reports and statistics that must be produced in the daily running of the waterpark. A thorough review has been carried out, based on observation and interviews with employees and users of the waterpark. This has mapped the challenges and needs for both groups.
All qualified tenderers are invited to a site inspection, tentatively 8 and 9.1.2018. The minutes will be published on Doffin. Qualified tenderers will receive an invitation to a site inspection with an exact date and time.
The Contracting Authority uses Mercell Sourcing Service. To express your interest and gain access to any documents, please click on the link below or copy and paste the link into your browser. [https://permalink.mercell.com/74374091.aspx ]. Then follow the instructions on the web page.
Review work has shown that Drammensbadet has a great need for new, seamless, digital systems that can communicate with each other. Employees and users of the waterpark were followed closely during the review work and major possibilities for improvements for both groups were identified. The employees'work situation must be improved as regards technical systems and work flow. A great improvement potential was uncovered for users of the waterpark, as regards Drammenbadet's total offer and experience. The finds from the field work were summarised and reviewed with the employees at Drammensbadet in order to get in-depth information. This is accounted for in the attached sketches that visualise the in-depth work. The sketches highlight the current challenges and map users and employees' needs.
See the attached sketches: Sketch 1: Sketched user journey for a family with children that vist the waterpark. Sketch 2: Identification of ‘gains and pains’. Sketch 3: Overview map of the building and the systems at Drammensbadet. Sketch 4: Overview of actions, assignments and needs with a focus on employees' tasks.
Attention is drawn to the fact that the review work has tried to create a general picture of the current situation, challenges and needs. Some elements in the review will not necessarily be procured, e.g. an ordering system for supplies.
User journey: As a result of the field work, a user journey has been made, amongst other things, that sketches a family of children's experience when visiting the waterpark. The user journey emphasises the need to modernise and simplify visits, including the access and cash register system. A family's user journey with the current system is described in detail in the Tender Documentation, point 2.1.
· Ticket system for the waterpark's users, for the procurement of individual tickets for one or more zones in the building
· Integration with the existing member system (Exceline) if the waterpark chooses to keep the existing member system
Tenderers shall be able to provide a system that allows existing or new changing room lockers (possibly after replacing the existing changing room lockers) to be locked/opened by using the offered barcode tickets, QR code tickets and/or armbands with chips.
The contracting authority will have the right, but not a duty, to take up the option. The cost of any system will be subject to negotiations. The system shall be offered on competitive market terms.
Tenderers shall be able to deliver a complete member system that can be integrated with the offered software. The contracting authority shall be able to replace the current member system if this is deemed to be appropriate. The contracting authority will have the right, but not a duty, to take up the option. Alternative tenders will not be accepted.
The maintenance contract will be valid for 3 years from the contract's agreed start-up date. The maintenance contract will be automatically renewed annually and 3 months written notice can be given by the Contracting Authority.


Award value: 4500000