Public procurement notice: Contract Notice
Published: 2016-01-16
Buyer: De Nederlandsche Bank N.V.
Country: NL
Contract type: Supplies
Procedure: Open procedure
CPV classification: 48000000 | 48900000 | 48920000 | 72513000: Office automation services
Estimated value: 75000000 EUR
Submission deadline: 2016-02-18
Award criteria: The most economic tender

Technical requirements: All locations of the central banks and financial institutions that are a member of — or participate in the activities of — the Eurosystem Procurement Coordination Office.
The maximum duration of the Framework Agreements will be 6 years, which is justified by the complexity of the implementation of the Framework Agreements, expected costs of implementation and expected lead time for SAM-benefits.
De Nederlandsche Bank N.V., on behalf of the central banks and financial institutions that are a member of — or participate in the activities of — the Eurosystem Procurement Coordination Office, is starting an open European tender procedure for the supply, maintenance and support of standard software.
— Standard software and corresponding maintenance; this includes additional licenses and/or changing maintenance of the ‘known’ software installed base;
— Dedicated support and services during implementation, upgrades and updates of software, training and consultancy;
— Web-based facilities dedicated to requests for quotations, placement of orders and reporting (e-portal);
— Detailed reporting regarding software maintenance and investments including specific terms and conditions.
The estimated contract volume, based on past spend and estimated future spend, is 75 000 000 EUR  — 100 000 000 EUR  for the maximum duration of the Framework Agreement (6 years) over all Contractors.
Indications are based on historical data and forecasts, and no rights may be derived from this information.
In addition, as decided by the Governing Council of the ECB, other ESCB central banks and institutions have the right to participate in EPCO joint procurements if complying with the rules of participation in EPCO or EPCO activities. If complying with those conditions and, after DNB's agreement, those ESCB central banks and institutions may be included as Participating Institutions in the Framework Agreements via an amendment to them. The Participating Institutions being:
For technical questions or if you have problems with the Negometrix platform, you can contact the Negometrix service desk by telephone during office hours on: +31 (0)30 666 1810.
Questions about the content of this tender during the tender period may only be submitted to the designated contact at DNB.
For technical questions or if you have problems with the Negometrix platform, you can contact the Negometrix service desk by telephone during office hours on: +31 (0)30 666 1810.
Questions about the content of this tender during the tender period may only be submitted to the designated contact at DNB.
Core competence 1: experience with advising on and supplying/reselling (certified partner at the highest level) of standard software packages from at least Microsoft, IBM, Oracle, SAP, VMware and Citrix.

Eligibility requirements: For technical questions or if you have problems with the Negometrix platform, you can contact the Negometrix service desk by telephone during office hours on: +31 (0)30 666 1810. Questions about the content of this tender during the tender period may only be submitted to the designated contact at DNB. The DNB-contact can be reached via the Negometrix platform (see Question and Answer-module). For technical questions or if you have problems with the Negometrix platform, you can contact the Negometrix service desk by telephone during office hours on: +31 (0)30 666 1810. Questions about the content of this tender during the tender period may only be submitted to the designated contact at DNB. The DNB-contact can be reached via the Negometrix platform (see Question and Answer-module). Technical or professional skill requirements (Suitability Requirement A-C): Core competence 1: experience with advising on and supplying/reselling (certified partner at the highest level) of standard software packages from at least Microsoft, IBM, Oracle, SAP, VMware and Citrix. Core competence 2: must be able to advise on functionalities and the license models for software and related (strategic/tactical) policy decisions. Core competence 3: is able to supply and advise on all current license models, such as ‘On-premise’, ‘Software as a Service’, ‘subscription’ and ‘lease’. Quality requirement (Suitability Requirement D): Tenderer has taken steps to ensure quality by adopting a quality management system in which Tenderer: 1. determines the processes needed for the quality management system and its application throughout the organization; 2. determines the sequence and interaction of these processes; 3. determines criteria and methods needed to ensure that both the operation and control of these processes are effective; 4. ensures the availability of resources and information necessary to support the operation and monitoring of these processes; 5. monitors, measures where applicable, and analyses these processes, and 6. implements actions necessary to achieve planned results and continual improvement of these processes; 7. maintains and enforces quality management system documentation. Statements by technicians/technical bodies (Suitability Requirement E): Tenderer has the availability of independent license specialists for at least the following software manufacturers: Microsoft, IBM, Oracle, SAP, VMware and Citrix.
For technical questions or if you have problems with the Negometrix platform, you can contact the Negometrix service desk by telephone during office hours on: +31 (0)30 666 1810. Questions about the content of this tender during the tender period may only be submitted to the designated contact at DNB. The DNB-contact can be reached via the Negometrix platform (see Question and Answer-module). Technical or professional skill requirements (Suitability Requirement A-C): Core competence 1: experience with advising on and supplying/reselling (certified partner at the highest level) of standard software packages from at least Microsoft, IBM, Oracle, SAP, VMware and Citrix. Core competence 2: must be able to advise on functionalities and the license models for software and related (strategic/tactical) policy decisions. Core competence 3: is able to supply and advise on all current license models, such as ‘On-premise’, ‘Software as a Service’, ‘subscription’ and ‘lease’. Quality requirement (Suitability Requirement D): Tenderer has taken steps to ensure quality by adopting a quality management system in which Tenderer: 1. determines the processes needed for the quality management system and its application throughout the organization; 2. determines the sequence and interaction of these processes; 3. determines criteria and methods needed to ensure that both the operation and control of these processes are effective; 4. ensures the availability of resources and information necessary to support the operation and monitoring of these processes; 5. monitors, measures where applicable, and analyses these processes, and 6. implements actions necessary to achieve planned results and continual improvement of these processes; 7. maintains and enforces quality management system documentation. Statements by technicians/technical bodies (Suitability Requirement E): Tenderer has the availability of independent license specialists for at least the following software manufacturers: Microsoft, IBM, Oracle, SAP, VMware and Citrix.
For technical questions or if you have problems with the Negometrix platform, you can contact the Negometrix service desk by telephone during office hours on: +31 (0)30 666 1810. Questions about the content of this tender during the tender period may only be submitted to the designated contact at DNB. The DNB-contact can be reached via the Negometrix platform (see Question and Answer-module).
Technical or professional skill requirements (Suitability Requirement A-C): Core competence 1: experience with advising on and supplying/reselling (certified partner at the highest level) of standard software packages from at least Microsoft, IBM, Oracle, SAP, VMware and Citrix. Core competence 2: must be able to advise on functionalities and the license models for software and related (strategic/tactical) policy decisions. Core competence 3: is able to supply and advise on all current license models, such as ‘On-premise’, ‘Software as a Service’, ‘subscription’ and ‘lease’. Quality requirement (Suitability Requirement D): Tenderer has taken steps to ensure quality by adopting a quality management system in which Tenderer: 1. determines the processes needed for the quality management system and its application throughout the organization; 2. determines the sequence and interaction of these processes; 3. determines criteria and methods needed to ensure that both the operation and control of these processes are effective; 4. ensures the availability of resources and information necessary to support the operation and monitoring of these processes; 5. monitors, measures where applicable, and analyses these processes, and 6. implements actions necessary to achieve planned results and continual improvement of these processes; 7. maintains and enforces quality management system documentation. Statements by technicians/technical bodies (Suitability Requirement E): Tenderer has the availability of independent license specialists for at least the following software manufacturers: Microsoft, IBM, Oracle, SAP, VMware and Citrix.