Public procurement notice: Contract Notice
Published: 2025-04-30
Buyer: Miljødirektoratet
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 72266000: Software consultancy services | 72600000 | 90000000
Estimated value: 14000000 NOK
Submission deadline: 2025-06-12

Technical requirements: Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on combating organised crime (EUT L 300 of 11.11.2008, p. 42).
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003,  p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted of fraud has been convicted of fraud by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Fraud included in Article 1 of the Convention on protection of the Financial Interests of the European Communities (EFT C 316 of 27.11.1995, p. 48).
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body, or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of acts of terrorism or criminal acts connected to terrorist activities by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Acts of terrorism or criminal acts relating to terrorist activity as defined in Article 1 and 3 of the Council ́s framework decision 2002/475/RIA of 13 June 2002 on combating terrorism (EFT L 164, af 22.6.2002, p. 3). This rejection reason also includes incitement to, participation or attempts to commit such actions as included in Article 4 in the mentioned framework decision.
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a legal verdict has been convicted of money laundering or financing terrorism by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Money laundering or financing terrorism as defined in Article 1 of the European Parliament and Council Directive 2005/60/EF of 26 October 2005 on preventive measures against the use of the financial system for money laundering and financing terrorism (EUT L 309 of 25.11.2005, p. 15).

Eligibility requirements: other
A description of procedures for quality assurance and documentation of deviations and otherwise how the tenderer works to ensure good user support.
Description of up to 3 of the tenderer's most relevant contracts in the course of the last 3 years. The description must include a statement of the contract ́s value, date and recipient (preferably the name, telephone number and e-mail address). It is the tenderer ́s responsibility to document relevance through the description.
Description of the tenderer's average annual workforce. Confirmation and description of how the tenderer, with their approach and capacity, shall meet the delivery requirements described in the annex; Requirement Specifications
Tax certificate, not older than six months.
See the tender documentation
The Norwegian Environment Agency
The procurement shall cover the need for long-term cooperation on user support.

Main:

Support

Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence.

Process improvement of user support

Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved.

Contributions to product development.

Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance.

Other assistance related to the declaring system if needed.

The contract is planned to be signed 1 July. The assistance is proposed 15 August.