Public procurement notice: Contract Notice
Published: 2020-05-14
Buyer: Norsk Helsenett SF
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48219700 | 48222000 | 48312000 | 48500000 | 48510000
Estimated value: 15000000 NOK
Submission deadline: 2020-06-17
Award criteria: The most economic tender

Technical requirements: A framework agreement will be signed with a tenderer for a cloud based contact centre system for 4 years from when the contract is signed.
At the same time that the framework agreement is signed, the Directorate of Health will make the first call-off for a cloud based contact centre system on behalf of Helfo, based on SSA-L.
— framework agreement for a cloud based contact centre system that includes right of use, maintenance and operation for 14 entities in health management, as described in the contest terms, chapter 1.2,
— the Directorate of Health will be the first entity to make a call-off on the framework agreement on behalf of Helfo.
Documentation requirement: Company registration certificate or equivalent documentation showing that the tenderer is registered in a register of business enterprises, a professional register or a trade register in their homeland.
K2 — tenderers must have adequate economic and financial capacity to fulfil their obligations under the contract.
(b) a solidity rating from a company with a licence to operate as a credit information company. The rating must not be older than 3 months from the deadline for receipt of tenders. It must be based on the last approved accounting figures and ought to report on the credit worthiness and degree of bankruptcy risk (bankruptcy prediction).
K3 — tenderers must have good competence and capacity for the delivery and further development of a cloud based contact centre system.
K4 — tenderers must have experience from the delivery, operation and maintenance of a contact centre system as a cloud based service.
K3 — tenderers' organisational and technical capacity must be documented with the following information:
(a) a description of the tenderer's organisation relevant for this delivery, as well as the management's relevant qualifications;
(b) A description of the total competence and capacity that the tenderer has available for the establishment, delivery, operation, maintenance, and further development of a contact centre system as a service. Tenderers are asked to present an overview of the number of resources that are available, with a statement of relevant education and certificates, as well as the resources' experience with relevant systems;
(c) there must be a specification of which resources (the number of employees as well as a statement of relevant competence/experience) belong to the tenderer and which belong to other companies.
K4 — a description of the most important deliveries (preferably from public administration/the health sector) in the last 3 years that are relevant and comparable to the current procurement. The documentation for each delivery must state:
(b) a detailed description of the delivery, including the scope, value and duration. It must be clear that the delivery was a cloud based service, and information must be given on the characteristics of the customer/delivery, such as the number of locations and number of users;

Eligibility requirements: K1 — tenderers must be a legally registered company. Documentation requirement: Company registration certificate or equivalent documentation showing that the tenderer is registered in a register of business enterprises, a professional register or a trade register in their homeland.

Award value: 15000000