Public procurement notice: Contract Notice
Published: 2016-01-28
Buyer: London Borough of Hackney
Country: UK
Region: Inner London - East
Contract type: Services
Procedure: Open procedure
CPV classification: 48100000 | 63712400 | 72260000: Software-related services
Estimated value: 700000 GBP
Submission deadline: 2016-03-02
Award criteria: Quality, Cost to the council, Cost to the customer

Technical requirements: Quality
Cost to the council
Cost to the customer
The Service Provider will provide a means of motorists securely paying for 1 of a range of parking tariffs via an IVR phone line, mobile app or the internet. It will ensure the revenue generated from this exercise enters the Council's bank account without delay. The provider will supply information to the Council and its preferred contractors in order to facilitate a parking enforcement operation and will provide customer support as well as various other administrative duties including, but not limited to arranging refunds, reporting on financial performance and reporting on operational performance.
A single provider is required for the provision of mobile phone payment services for short stay, paid-for parking sessions. The service provider will be expected to provide a solution that will integrate fully with the Service's ICT parking management systems and data warehouse.
The Council manages 7 car parks (of which 5 will use the mobile phone payment service) but the majority of the Council's parking provision is in on-street bays. There are approximately 300 parking locations/areas in the borough. The Service Provider should be aware that, subject to the need arising and public consultation, the number of parking locations in the borough may increase over the term of the contract.
The new mobile phone payment service will operate simultaneously with approximately 450 pay and display machines (payment by machine is available in every parking place in the borough), and may run side-by-side by a parking sensor solution with its own payment mechanism (if the Council chooses to install such a system).
The contract term is 5 years and there is an option for the Council to extend this for 2 separate periods, each of 1 year, at the end of the contract.
This authority will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the contracting authority before the contract is entered into. Such additional information should be requested from the address in Section 1.1) If an appeal regarding the award of a contract has not been successfully resolved the Public Contracts Regulations 2006 provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Where a contract has not been entered into the court may order the settling aside of the award decision or order the authority to amend any document and may award damages.

Eligibility requirements: All tenderer's must be PCI compliant. See tender documents. See tender documents.
See tender documents.