Public procurement notice: Contract Notice
Published: 2018-12-20
Buyer: Clwyd Alyn Housing Association
Country: UK
Contract type: Services
Procedure: Competitive dialogue
CPV classification: 48000000 | 72000000
Submission deadline: 2019-01-28
Award criteria: The most economic tender

Technical requirements: Clwyd Alyn has embarked on a major change program and has identified that the current housing and contact management systems need to be replaced and that other systems and data flows are not meeting the needs of the business. As a result, alternative solutions or upgrades and improved integrations are required. Owing to the complex nature of the procurement and the discussions that are required the shape and detail of requirements and assessments the Competitive Dialogue Procedure is being used.
Clwyd Alyn Housing Association invites proposals from bidders for the provision of business systems and related services.
This tender process is being conducted through competitive dialogue in accordance with the competitive dialogue procedure as set out under EU Directive(s) and the UK Public Contracts Regulations 2015; Clwyd Alyn is the contracting body for the purposes of this procurement.
Clwyd Alyn operates across 7 counties and manages more than 6 000 homes, serving a wide range of housing needs.
Clwyd Alyn has embarked on a major change program and has identified that the current housing and contact management systems need to be replaced and that other systems and data flows are not meeting the needs of the business. As a result, alternative solutions or upgrades and improved integrations are required. Owing to the complex nature of the procurement and the discussions that are required the shape and detail of requirements and assessments the competitive dialogue procedure is being used. This will enable requirements and potential solutions to be better understood and refined as the procurement continues through the Competitive Dialogue ITPD stages.
The current position, in relation to the replacement and review of systems, can be summarised as follows
We envisage there could be up to 2 renewals each of which would be 12 months. A decision to renew will be based on acceptable performance of both the implemented solution and the services provided during the initial term.
Potentially yes, these have been described in the Long description. The options will be determined during the competitive dialogue process.
The minimum level of economic and financial standing and/or the minimum financial threshold will be assessed by Clwyd Alyn by performing a credit check.
In addition to the above, bidders must self-certify that they have or will obtain before the contract commences minimum insurance cover levels as detailed below.
A score of average (or its equivalent) or above will be classed as a pass; anything below average (or its equivalent) will be a fail.
1) Please confirm that the proposed solution can be seamlessly integrated with Office 365 and Pennaf’s other core business systems through a published set of APIs.
2) Please confirm that the proposed solution is accessible from any location and on any device type without the need for any thin client solution to distribute the application to desktop users to make it performant.
3) Please confirm that the proposed solution has a responsive design which works on any mobile device.
4) If the solution you are proposing is not SaaS and needs to be installed on-premise/hosted, then please confirm that the backend database is only Microsoft SQL.