Public procurement notice: Contract Notice
Published: 2025-12-24
Buyer: Aalto University Foundation sr
Country: FI
Region: FI1B1
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000
Estimated value: 6000000 EUR
Submission deadline: 2026-01-09
Award criteria: price, quality

Technical requirements: Aalto University (in the following "Customer" or "Aalto University") requests a tender for Software development services.

The procurement is divided into three following areas/lots:

1. Salesforce Development Resource services
2. Salesforce Development End-to-End services
3. Salesforce Marketing Cloud Development services (THIS AREA IS SUSPENDED)

Aalto University has implemented Salesforce’s platform as well as a number of services developed on top of it. The purpose of Aalto University’s Salesforce environment is to provide a comprehensive service, process, and data platform to support the delivery of the University’s services. The platform’s target groups include all of the University’s stakeholders, such as students, staff, academic personnel, visitors, prospective students, the alumni community, and collaboration partners such as companies that are part of the University’s ecosystem.

Aalto University needs a partner who can develop solutions with industry standards as well as Aalto’s requirements for information security, architecture, accessibility (WACG 2.1), GDPR compliance, and the Aalto design system.

About the areas/lots: 

1. Salesforce Development Resource Services
Provision of specialist resources to support the development and maintenance of Aalto University’s Salesforce environments as part of the in-house team. The work can be performed largely remotely.

2. Salesforce Development End-to-End services
Provision of comprehensive development support for Aalto University’s Salesforce environments, including face-to-face collaboration and end-to-end delivery of development projects. The partner must also be capable of assuming maintenance responsibility for delivered solutions when required.

3. Salesforce Marketing Cloud Development services (SUSPENDED)
Provision of development and maintenance services for Aalto University’s Salesforce Marketing Cloud environment.

A potential tenderer can choose to offer their services to one or more of any of these areas. 

The potential tenderers will be evaluated separately for each of the areas. Only one tenderer will be selected for each category. The same tenderer can be selected for multiple categories.

Detailed specifications and requirements are described in the invitation to tender and its annexes. You can find the appendices by logging into the Hanki Service/Supplier portal.
A party who is dissatisfied with the decision of the contracting entity or other decision made during the contract award procedure may submit a request for rectification to the contracting entity, pursuant to the Procurement Act. A party must request rectification within 14 days of receiving notice of the decision of the contracting entity together with instructions for appeal or some other resolution made in the procurement procedure. 
 
Moreover, a tenderer, a candidate who has submitted a request to participate or some other concerned party may refer the case to the Market Court by filing an appeal.  Unless otherwise provided, the appeal must be made in writing within 14 days from the date on which the party has been informed of the procurement decision accompanied by the instructions for appeal.
Detailed specifications and requirements are described in the invitation to tender and it’s annexes.