Public procurement notice: Contract Award Notice
Published: 2016-04-06
Buyer: Ministry of Defence, C&C
Country: UK
Region: Swindon
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72611000: Technical computer support services
Estimated value: 2049862 GBP
Award criteria: The most economic tender

Technical requirements: The Ministry of Defence has a requirement for continued Technical support, help desk support and technical development for the Defence Learning Environment (DLE) from 1.4.2016 to 31.3.2018 (To include options to extend by 1 year to 31.3.2019 and a further 1 year option to extend to 31.3.2020). The DLE suite of applications currently comprises of a Moodle 2.6 Virtual Learning Environment and an Alfresco content management system hosted on the Joint Server Farm (JSF), a Defence cloud hosting service that is internet facing and delivered through a partnering agreement. The DLE is accessed through the Defence Gateway (DGW).
The Provider is required to provide the following level of service that maintains the extant DLE provision:
— Routine technical support. The provision of suitably qualified and experienced technical engineers that are able to maintain the DLE applications and interfaces, apply patches, bug-fixes and updates on a routine and extraordinary basis. In addition, provide internal management support that can act as an interface with the Defence Academy and the DLE Governance structures.
— Non-routine technical support. Through the DLE change management process, assess, cost and where directed, manage and implement user initiated changes to the DLE.
There is an option to extend by 1 year to 31.3.2019 and a further 1 year option to extend to 31.3.2020.
(1) User Management. The user requires the ability to assign users to be managers or temporary managers of other staff.
(2) Team Structure. The user requires the ability to create team structures that enables team managers to create, update and delete ‘teams’ of users. Teams should be provided with collaborative working tools, reports and notifications.
(1) Site Management. The user requires the ability to create homepages for Schools, Op Groups and Colleges. Set block and theme layout at Category and Sub-Category level. Login directly to Schools, Op Group and College homepages from a custom URL.
(2) Learning Plans. The user requires the ability to set learning plans and view reports on subordinate learners with the hierarchy. Progress towards completion should be shown on a dashboard and suitable reports sent to the line manager at the end of the reporting period.
(3) Program / Pipeline Management. The user requires the ability to sequence content within a training pipeline, including the ability to set a course to recur periodically and issue notifications to users that their competence is due to expire / has expired.
(4) Course Management. The user requires the ability to set reminders; gather feedback, track completion and issue certification at course level. Course with a residential or face-to-face element must be able to issue joining instructions that include venue, facilitator and evaluation data.
(1) ePortfolio and Assessment. The user requires the ability to record evidence based learning and assessment in an ePortfolio system.
(2) Competency Structures. The user requires the ability to link job roles to learning resources and courses. It should be possible to produce a report to show which users are deficient in competencies required for their role.
(3) Courses. The user requires the ability to control access to each course in accordance with business rules.
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.Suppliers interested in working with the Ministry of Defence should register on the MOD Supplier Information Database (SID) Register, available at www.contracts.mod.uk. The MOD SID is a database of active and potential suppliers available to all MOD and UK Defence procurement personnel, and is the main supplier database of MOD Procurement organisations. Please note: the registration and publication of a company profile on the MOD SID does not mean or imply that the supplier has in any way been vetted or approved by the MOD. Suppliers wishing to compete for advertised MOD contracts must respond to any specific call for competition by submitting a separate expression of interest in accordance with the instructions of the purchasing organisation.


Award value: 2049862
Number of bids: 2