Public procurement notice: Contract Notice
Published: 2021-08-20
Buyer: Health and Safety Authority
Country: IE
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 72250000: System and support services | 72253000: Helpdesk and support services | 72253200: Computer systems support services | 72261000: Software support services | 72315000: Data network management and support services
Estimated value: 5500000 EUR
Submission deadline: 2021-09-16
Award criteria: The most economic tender

Technical requirements: Single Party Framework Agreement for the provision of ICT Managed Services for Health and Safety Authority
The Health and Safety Authority ‘HSA’ are seeking to engage a Managed Service Provider for the delivery of a suite of SLA-governed IT services under a single party framework agreement across a suite of technology areas and functions.
The Contracting Authority are looking for a partner for the future to provide advice and recommendations for future solutions, as well as support them in the procurement of such solutions, if required.
In addition, the Managed Service Provider will be responsible for providing a level of business expertise that will translate IT planning and operational events into business outcomes and impacts.
The Health and Safety Authority ‘HSA’ are seeking to engage a Managed Service Provider for the delivery of a suite of SLA-governed IT services under a single party framework agreement across a suite of technology areas and functions.
The Contracting Authority are looking for a partner for the future to provide advice and recommendations for future solutions, as well as support them in the procurement of such solutions, if required.
The Contracting Authority is focussed on ensuring the stability and performance of its core and legacy IT Infrastructure and Application landscape. A Managed Service Provider must help the HSA to identify new opportunities and technology innovations and provide a more cohesive and integrated ICT service, thus freeing up their IT resources which would enable them to focus on supporting the business and their objectives
In addition, the Managed Service Provider will be responsible for providing a level of business expertise that will translate IT planning and operational events into business outcomes and impacts.
The maximum duration of six (6) years is required due to the complexity of setting up and implementing an organisation wide ICT managed service.
1)	Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2)	Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to respond electronically to the competition.
• There is a maximum upload limit of 2GB per file. Documents larger than this should be divided into smaller files prior to upload.
• In order to submit a document to the electronic postbox, please note that you must click “Submit Response”. After submitting a response, the response may be modified and re-submitted as many times as may be necessary until the RFT deadline has expired. Suppliers should be aware that the “Submit Response” button will be disabled automatically upon expiration of the response deadline.
• Suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. Suppliers should take into account the fact that upload speeds vary.
• If you experience difficulty when uploading documents please contact eTenders Support Desk for technical assistance. Email etenders@eusupply. com or Telephone: 353(0)21 2439277 (09:00am – 17:30pm GMT) 5. All queries must be submitted through the messaging facility on www.etenders.gov.ie.


Award value: 5500000