Public procurement notice: Modification Of A Contract/Concession During Its Term
Published: 2023-05-08
Buyer: Office of the Government Chief Information Officer
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 48223000 | 64122000 | 64216120 | 72212223 | 72412000: Electronic mail service providers

Technical requirements: The Digital Postbox is a secure mail delivery solution that provides individuals with the ability to receive their Government communications (messages and documents) in a single, safe and secure digital platform. It acts as an alternative to the delivery of physical post and enables Public Bodies to send letters, messages and documents electronically to individuals, in a secure and cost efficient manner, and provides individuals with fast, efficient and accessible access to their mail digitally. The successful Tenderer has provided a Digital Postbox software solution including the provision of technical and operational support over the lifetime of the contract. In addition, following the implementation of the solution, resources may be required to assist with the rollout and service adoption of the solution amoungst Public Bodies. The Department sought a technical and operational partner to deliver a Digital Postbox solution that met the detailed requirements set out in the attached RFT.
The Department of Public Expenditure and Reform tendered for a Digital Postbox solution in May 2019. The Department wished to establish a platform that could be used by Public Services Bodies as an alternative to the delivery of physical post and to enable Public Bodies send letters, messages and documents electronically to individuals, in a secure and cost efficient manner, and provide individuals with fast, efficient and accessible access to their mail digitally. The Department is currently drafting an RFI to asses the market and offerings in this niche market.
The CA has been working on a roadmap to align for the Digital PostBox with the EU Digital Wallet.The CA wishes to to move the current Digital Postbox, while maintaining existing levels of services, to a Digital Wallet service. The CA is extending the contract to facilitate research on the next generation of evolving technology and carry out an open competition to deploy a fit for purpose solution.
This new extension of up to 24 months will result in an additional value to the contract of €500,000. This increase is less than 50% of the original contract value €1.7 million.
The CA has been working to align the roadmap for the Digital PostBox with the EU Digital Wallet over the last 12-18 months while continuing to provide messaging to its existing client base. The EU Digital Wallet aims to create a secure platform for people to store and manage their digital identity and personal data. The CA is extending the existing contract to conduct market research to inform future procurement through open competition for a future proof digital wallet. In the absence of the EU Digital Wallet specifications from the Commission, the CA needs to provide electronic messaging services. Therefore, the CA’s view is it is not possible for economic and technical reasons to procure services from any contractor other than the incumbent for this extension of up to 24 months. Procuring a new solution at this time introduces significant risk including significant interoperability challenges, migration of data and services to any replacement would be duplicating years of effort.


Winner: e-Boks A/S