Public procurement notice: Contract Award Notice
Published: 2021-04-23
Buyer: Bournemouth Christchurch and Poole Council
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 22000000 | 32000000 | 34000000 | 38000000 | 48000000
Award criteria: The most economic tender

Technical requirements: The Council is appointing service providers to provide a cashless parking payment service and a service provider to provide and manage a cashless ePermit solution.
Cashless parking is a familiar option to a proportion of motorists. It is considered that with the increased use of ‘Apps’ the number of people using these payment services will continue to grow.
The Council has seen an increase in the use of the cashless parking service since it was introduced in the Bournemouth, Christchurch and Poole area from 2006 onwards. The Council recognises the benefits of the use of the cashless parking service and wishes to look to the advancement in technology to further improve the service to customers.
Lot 1: A multi-vendor cashless parking payment service, where the Council may award to multiple providers which may include the provision of an alternative cash solution;
The Council will award lot 2 as a separate evaluation to a single provider who was already successful in being awarded onto Lot 1. Suppliers applying for Lot 2 will be required to have a flexible and adaptable ePermit solution that can meet the future aspirations for the service within the BCP Council area.
BCP Council is currently in the process of establishing a central office hub and satellite sites from which staff will be able to work and following of the formation of BCP Council and Covid-19 is currently reviewing working practices and the associated management of staff parking. Where this document refers to staff parking it is the intention that when BCP Council wishes to introduce this service it will carry out a further assessment of the successful bidders to award this element of the contract to a service provider.
Lot 1 is for the supply of cashless parking payment services as a multi-vendor solution. The Council is appointing three (3) suppliers under Lot 1 to deliver cashless parking payment services which may include the provision of an alternative cash solution.
Service providers will be required to use a common set of location codes, which are to be agreed with all service providers. Customers will have the option to use the cashless parking payment services of any of the up to three service providers awarded under this lot.
• providing Services that will enable parking users to pay for parking at any on-street and off-street parking location using a mobile telephone and a debit/credit card, Apple Pay and Google Pay. Please note this is to include payment methods by phone, Mobile Apps and Website and any further future developments in payment methods;
• maintaining fully functional services that are accessible twenty-four (24) hours per day, seven (7) days per week;
• providing the services at the off-street and on-street locations and at any other locations notified to the service provider by the Council during the course of the contract;
• ensuring that parking tariffs for the services comply with the tariffs set out in any of the relevant Council off and on street parking consolidation orders and any subsequent variations;
• providing a customer service helpline that is accessible twenty-four (24) hours per day, seven (7) days per week which is capable of registering a parking user’s details, establishing parking sessions and taking payment, via an automated or via a personal interface at no cost to the parking user or the Council;
• providing facilities to register a parking user’s details and for parking users to be able to optionally set up an account with the Service Provider at the point of parking, via mobile phone or via an internet-based preregistration facility which is accessible twenty-four (24) hours per day, seven (7) days per week;
• providing a technical support team with a dedicated Council support telephone number as part of the Services and to respond to enquiries from the Council within a specified timeframe under the contract;


Winner: PayByPhone Ltd
Number of bids: 4