Public procurement notice: Contract Notice
Published: 2020-10-30
Buyer: Bank of England
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72000000
Estimated value: 46500000 GBP
Submission deadline: 2020-11-09
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The Bank is seeking to appoint a dynamic and proactive strategic partner to support its vision for providing a customer focused, responsive and cost-effective End User Compute (EUC) solution. The Bank intends to appoint this partner on a long term basis to allow sufficient time to gain the greatest benefits from the service solution. As such the contract will be for a term of 5 years with the option for the Bank to extend by 2 years. The indicative spend for all of the services in scope is GBP 9.3 million per annum when fully rolled out.
We expect our partner to continuously drive improvement in the services with a goal to become operationally silent. We also expect our partner to adhere to the Bank’s values and observe a working ethos based on partnership, transparency and trust.
The EUC solution is critical to the Bank as the services touch all its employees to enable them to carry out their roles. The solution will support approximately 6 000 end users across 15 sites in the UK. Our end user device estate includes 6 232 laptops, 589 desktops, 2 237 mobile/tablet devices and approximately 100 MFDs and 60 desktop printers.
The Bank intends to roll out the EUC services in a phased manner over a period of time and deliver an improved colleague experience and service through:
The following services are in scope for this project. These services are currently provided by third party suppliers or delivered internal via Bank of England staff.
Resources on demand to supplement the Bank’s existing EUC services during transition and EUC services retained by the Bank during the term of the contract. These resources will be required on a rate card basis and would include, but not be limited to application and software packaging, first line service desk, second line desk top support, third line EUC specialist, SCCM, VDI, resources.
Asset Lifecycle management — Provision to disposal: manage, operate, maintain, and provide support services for end user equipment. This service is currently provided by the Bank’s third party supplier via a Tech Bar, however, the Bank is open to alternative models proposed for the services going forward.
Management of updates to Windows 10 devices, ensuring support maintained through regular feature release upgrades. Tooling and service plan, deploy and manage risk.
Management and response to issues and incidents identified from alerting service and proactive management.
The Bank is seeking a supplier to drive improvement to end user experience from output of monitoring and analytics and proactive problem management.
Service management wrapper for all EUC services, as more services are bundled, in the various phases, it will expand.
Provision of support documentation, FAQ, information to allow people to help themselves e.g. self-service portal, knowledge base, outputs of problem management, work around, etc. Behavioural knowledge base. Suppliers at tender stage will be required to detail how they will use the data they gather for continual service improvement and how will this be integrated.
Maintenance of the Windows operating system build and associated tasks, sequences, group policy objects and management of the monthly patch cycle.
Airtime for mobile phones. The Bank will also be seeking an option for future bundles with device as a service covering other devices as well as phones (Laptop, desktop, tablet, etc.).


Award value: 46500000