Public procurement notice: Contract Notice
Published: 2019-12-16
Buyer: Welsh Government
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 48190000 | 48930000 | 48931000 | 72000000
Submission deadline: 2020-01-21
Award criteria: The most economic tender

Technical requirements: This notice is for the business online support service (BOSS) learning management system. This notice has 2 lots, bidders may submit bids for 1 or both lots.
A key component of the Business Wales roadmap is the business online support service (BOSS) LMS which currently provides free business orientated learning modules online at businesswales.gov.wales/boss and businesswales.gov.wales/cy/boss
The BOSS application has some integration with business.wales.gov.uk website and the Business Wales internal client support monitoring application.
The BOSS application also uses the ‘Sign On Cymru’ user authentication gateway for users to access a number of different Business Wales online applications aimed at providing support and promoting businesses in Wales.
Business Wales selects open source software wherever possible to reduce licensing costs and remove themselves from any constraints related to supplier lock-in. The open source Moodle LMS is the Business Wales platform of choice and has been identified as the most suitable for our requirements.
The supplier will be required to technically support, maintain and develop an existing Moodle 3,5 LMS instance in Lot 1.
The BOSS application is available in English and Welsh, the buyer will provide all translations required.
The contract to be awarded will be for a 2 year term with a maximum total contract extension of periods totalling no more than 2 years.
The Supplier must accept that round-the-clock support for the LMS may be required by the client at critical times to the organisation and its customers. It is envisaged that these periods of support would not exceed 48 hours in duration for any given occasion. It is expected that the cost of such support will be based on the pro-rata day rate for the bidder’s staff. This support will be requested and invoiced separately under the contract as and when required.
Lot 2 is for the packaging of business orientated learning modules to conform to a standard format and style designated by the buyer. The material content of the courses will be provided to the supplier. The courses will be viewed through the Moodle LMS described in Lot 1, but there may be instances where learning packages are deployed in other environments.
The provider for Lot 2 will be expected to work with the provider of Lot 1 on release management for the learning packages.
All courses will be created bilingually in Welsh and English the buyer will provide content in both English and Welsh.
The contract to be awarded will be for a 2 year term with a maximum total contract extension of periods totalling no more than 2 years.
The minimum requirement for the qualification stage is that bidders have an Acid-Test ratio of no less than 1. Further details are to be found on the application and procurement documents.
This notice is for the business online support service (BOSS) learning management system. This notice has 2 lots, bidders may submit bids for 1 or both lots.