Public procurement notice: Contract Notice
Published: 2019-08-27
Buyer: Grand Union Housing Group
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 35121700 | 64200000 | 71700000 | 79511000 | 79512000
Estimated value: 675000 GBP
Submission deadline: 2019-09-27
Award criteria: The most economic tender

Technical requirements: Grand Union Housing Group wish to procure a contract with a service provider for the provision of call-monitoring services on a 24/7/365 basis for approximately 6 000 customers which includes properties owned by Grand Union Housing Group (‘GUHG’), privately owned and properties owned by others. The customer base is broken into 3 different business areas:
It is intended that the contract will run for an initial term of 3 years, extendable for a further term of 2 years via annual extensions. The estimated contract value is c.135 000 GBP per annum (exc VAT), based on three business areas identified above, therefore the figures are subject to change during the contract term. Procurement for housing have been appointed by Grand Union Housing Group to facilitate this tendering exercise.
It is intended that the contract will run for an initial term of 3 years, extendable for a further term of 2 years via annual extensions. Any extension will be at the discretion of Grand Union Housing Association. The estimated value included at Section II.2.6) — Estimated value, is the maximum for the 5-year contract term.
Grand Union Housing Group (‘GUHG’) have been providing affordable housing since 1994, following an initial stock transfer of 2 896 homes from Mid Bedfordshire District Council on 3 October that year. Known then as Mid Beds Housing Association, the organisation completed their first development scheme in Marston Moretaine the following year and moved into their Ampthill office in 1996. In 1999 the name changed to Aragon Housing Association and 12 months later MacIntyre Housing Association joined as a charitable subsidiary providing homes for adults with learning disabilities. A second stock transfer of 3 100 homes from Mid Beds District Council was completed in 2001. In 2006, the organisation was chosen by South Northants Council as its partner to form a new housing association, to be called South Northants Homes to receive the transfer of 2 900 properties from its housing stock. Following this transfer, 2 years later on 17.3.2008, Grand Union Housing Group was formed, consisting of Aragon, MacIntyre and South Northants Homes. By 2012 the group had moved into new offices in Towcester and Cranfield, converted Aragon to charitable status, appointed their first apprentices, and opened their pioneering dementia care scheme, Flowers House, in Bletchley. MacIntyre was officially absorbed into Aragon in 2016, and in November the following year, Rockingham Forest Housing joined the Group. On 1.10.2018 they officially unified, bringing Aragon, Rockingham Forest Housing and South Northants Homes together as Grand Union. The group have now been in business for almost 25 years and provide 12 000 homes for more than 27 000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. GUHG has a 73 000 000 GBP turnover social business with more than 300 staff. Mission GUHG’s mission is more homes, stronger communities, better lives. They build affordable homes, provide personal support and care, and help people to learn, work and be healthy. They are a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. GUHG plan to build 1 500 more new homes by 2020. Vision GUHG is passionate about building more homes, stronger communities and better lives in Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. With a solid business and a sincere social heart, their homes, services and partnerships support thriving households and communities, influence policy and create growth to do more. By 2020 GUHG aim to:
— double the number of new homes that they build each year, enabling more people to rent or own a home that they can afford,
— deliver an ambitious, expanded programme of high-quality services that customers want, in a way that they want to receive them, whilst improving the well-being of those who need extra support, particularly the elderly,
— be a force for positive change by investing in homes and local communities to reduce fuel poverty, support people into work and provide opportunities for young people, and
— give employees rewarding careers by investing in them and enabling them to exceed the expectations of customers.
— innovation: they look for innovative solutions to resolve problems, deliver outcomes and achieve value for money, and
Grand Union Housing Group will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 (SI2015 No 102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales, and Northern Ireland).

Eligibility requirements: As detailed in the procurement documentation.

Award value: 675000