Public procurement notice: Contract Notice
Published: 2018-10-05
Buyer: Transport for London
Country: UK
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 50300000 | 72000000
Submission deadline: 2018-10-31
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
— service desk and desk side support services, including support for customer information screens, audio/visual equipment and meeting rooms,
— improvements to existing services in line with business requirements and TfL’s strategic direction and
— recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL’s core support services,
— Service desk and desk side support services, including support for customer information screens, audio/visual equipment and meeting rooms,
— improvements to existing services in line with business requirements and TfL’s strategic direction and
— recommendations/guidance on leveraging new technology and/or ways of working to further optimise TfL’s core support services,
— a CSS Contract model that, where applicable, is based on the principles of joint working, collaboration and co-operation, and which is designed to provide opportunities for TfL and the supplier to work together openly, delivering continuous product/service improvement and innovation,
— standard best practice tools, seamlessly integrated across the supply configuration chain, delivering effective monitoring and management reporting,
During the term of the contract, and aligned with TfL’s strategic direction, TfL may engage with the successful Bidder to review and potentially provide additional services from the bidder. These potential services are not included in the current contract scope but may be requested via the change control procedure. These potential services will not be evaluated or priced as part of this ITN.
The detail, or timeframes, for these potential services cannot be fully detailed at present but the potential scope of the services encompasses all the core transactional activities performed by the Technology Service Operations (TSO) team within TfL. The TSO team is responsible for the full end to end support of IT services (business and technical) provisioned within TfL. This covers all the stages of service lifecycle, from inception/planning, through design, build, transition, operation, maintain, optimise and ultimately decommission.
TfL has the option to extend the contract term up to a maximum aggregate extension of three (3) years.
The Contracting Authority is a complex organisation operating both as a functional body of the Greater London Authority (GLA) under the direction of the Mayor of London and as a provider of transport services. The services may be provided to the Contracting Authority and/or its subsidiaries or any other authority that is subject to the requirements of either EU directive 2004/17/EC or 2004/18/EC. Any part of the Contracting Authority and/or any of its subsidiaries may award contracts as appropriate.
The Contracting Authority reserves the right to withdraw from the procurement process and may award contracts in whole, in part, or not at all as a result of the competition called for by this notice and may amend the scope of services and/or content of lots during the procurement process or at any time during the term of any contract awarded.
The Contracting Authority shall not be liable for any costs or expenses incurred by any economic operators in considering and/or responding to the procurement process. All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in sterling and all payments made under the contracts will be in sterling.