Public procurement notice: Contract Notice
Published: 2020-06-24
Buyer: Derbyshire County Council
Country: UK
Contract type: Supplies
Procedure: Open procedure
CPV classification: 48000000 | 48900000
Estimated value: 1650000 GBP
Submission deadline: 2020-07-31
Award criteria: The most economic tender

Technical requirements: The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services.
To meet these targets and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single signin portal.
Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a ‘Digital Transformation’/‘Channel Shift’ Programme. The Council is therefore seeking providers for three lots:
Lot 1: Customer Relationship Management (CRM) System which can support and manage end-to-end interactions with the Council;
Lot 2: Complaints, Compliments and Comments System which can provide a ‘single source of truth’ for complaints;
Lot 3: Corporate Room and Events Booking System which can be used for booking council-organised activities and facilities including property assets which currently have low occupancy rates and introduces a payment at source function (where required) to integrate with the Council’s payment system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined lot for all three systems.
Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems.
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined lot for all three systems: customer relationship management (CRM) system, complaints, compliments and comments system and corporate room and events booking system.
Derbyshire County Council will incorporate a minimum 10 calendar days (or 15 if non-electronic or fax methods used) standstill period at the point information on the award of the contract is communicated to the relevant economic operators. Debriefing by the Council shall be in accordance with the Public Contracts Regulation 2015 (as amended) (the Regulations). Such information should be requested from the addressee in section I.1). If an appeal regarding the award of the contract has not been successfully resolved the Regulations provide for the aggrieved parties who are of the opinion that they have been harmed or are at risk of harm by a breach of the Regulations, to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought as soon as possible.

Eligibility requirements: As detailed in the procurement documentation.

Award value: 1650000