Public procurement notice: Services Concession
Published: 2018-12-08
Buyer: Udenrigsministeriet (Ministry of Foreign Affairs)
Country: DK
Contract type: Services
Procedure: Concession award procedure
CPV classification: 48170000 | 48421000 | 72311000: Computer tabulation services | 72314000: Data collection and collation services | 75130000
Estimated value: 27500000 EUR
Submission deadline: 2019-01-23
Award criteria: Other

Technical requirements: The Danish Ministry of Foreign Affairs is inviting tenderers for the provision of services related to the receipt and completeness control of short-term visa and residence permit applications on behalf of Danish foreign missions. The estimated total number of applications is 180 000–190 000 per year.
The Danish Ministry of Foreign Affairs (MFA) is inviting tenderers for the provision of services related to the receipt and completeness control of short-term visa and residence permit applications (RWP) on behalf of Danish foreign missions (DM) around the world.
The tender contains a list of mandatory locations (it is a minimum requirement that the tenderer delivers services from these locations) and a list of optional locations, which the tenderer may accept to deliver services from. Please note, that Iran is not included in the present tender since Iran is governed by an existing separate contract. It is however possible, that MFA wishes to include Iran in the global contract as an optional location when the existing contract expires.
Applicants applying for a visa to Denmark shall themselves fill in the visa application form online using ApplyVisa and pay the visa fee online. Applicants applying for a residence permit to Denmark shall themselves fill in the application form online or by paper and pay the residence permit fee online. In both cases, the applicants are informed that they should bring color photocopies of all documents (except the passport) in either A4 or legal paper size. The DM may ask the External Service Provider (ESP) to request that applicants provide additional supporting documents to aid the assessment of the application.
— enabling applicants to fill in the visa applications online, to which effect the ESP must have a sufficient number of computers with Internet access available as part of the service fee at the VAC,
— enabling applicants to pay fee online, to which effect the ESP must have a sufficient number of computers with Internet access available at the VAC,
— delivery of application documents, passports, biometric data files, scanned files, etc. to the local DM,
The provision of these services shall comply with physical security and data protection requirements as laid down in Regulation (EC) 810/2009 of the European Parliament and of the Council of 13.7.2009, establishing a community code on visas, article 43, article 44 and Annex X and EU and Danish data protection legislation and data protection legislation and other security requirements in the countries where the services are provided.
After the signature of the contract, the ESP shall set up the basis for the delivery of the contracted services by establishing facilities, including the necessary equipment, for the receipt of applications related to Denmark in existing VACs or by the establishment of new VACs at the locations specified in the contracts for each region, implementing the required homepages, training staff to execute the contracted services, including biometric data capture and data entry and implementing biometric data capture equipment and suitable document scanners.
There will be a three months establishment, training and test period between the signature of the contracts and the time of operation.
The services of the ESP shall be operational no later than 1.7.2019 for mandatory locations and 1.11.2019 at the latest for optional locations, e.g. setting up secure premises, purchasing software and biometric equipment, purchasing and setting up hardware, setting up a homepage, training of staff, obtaining governmental approval if necessary and execution of the acceptance test, etc.
A list of 2 services that the tenderer has carried out in the last 3 years before the expiry of the tender deadline, depending on when the tenderer was set up or started trading. The references shall document that the tenderer has provided services related to the receipt and completeness control of short-term visa for 2 different Schengen countries in accordance with the Regulation (EC) 810/2009 of the European Parliament and of the Council of 13.7.2009 establishing a community code on visas, cf. section II.2.4).
Each reference is requested to include a brief description of the delivery performed. The delivery description should include a clear description of the service related to the receipt and completeness control of short-term visa for Schengen countries in accordance with the Regulation (EC) 810/2009 of the European Parliament and of the Council of 13.7.2009 establishing a community code on visas, cf. section II.2.4), the tenderer's role(s) in the performance of the delivery. The delivery description should moreover include the date of the delivery and the name of the customer (recipient).
The ESPD serves as provisional documentation that the tenderer fulfils the minimum suitability requirements in respect of technical and professional capacity, see section III.1.3).
Before the decision to award the contract is made, the tenderer to whom the contracting authority intends to award the contract must submit documentation that the information stated in the ESPD is accurate.


Award value: 27500000