Public procurement notice: Contract Notice
Published: 2018-03-13
Buyer: NHS Highland
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72000000 | 72100000 | 72253000: Helpdesk and support services | 72261000: Software support services | 72315100: Data network support services
Estimated value: 2500000 GBP
Submission deadline: 2018-04-09
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
NHS Highland health board wish to award a contract to one supplier to provide IT support services for the following.
IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices’ clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract.
Server maintenance for NHS Highland’s server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate.
— Provision of an on-demand desktop installation service to complement the existing in house provision,
— Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.
ESPD Q.4B.1.1 Bidders will be required to have a minimum ‘general’ yearly turnover of  GBP 100 000 for the last2 years: Please provide annual accounts for the relevant 2 years.
ESPD Q.4B.1.1 Suppliers must demonstrate the following financial capacity over the last 2 years: Turnover of GBP 100 000 per annum over last 2 financial years.
Q.4B.5.1. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence ofany subsequently awarded contract, the types and levels of insurance indicated below:
4C.1.2 Please provide details of three relevant examples of services carried out during the last 3 years as specified in the contract notice. Weighing 60 % as per scoring model below.
4.C.2 Bidders will be required to confirm details of the technicians or technical bodies such as ISO or equivalent who they can call upon, especially those responsible for quality control. Weighting 10 % as perscoring model below.
4.C.6 Professional qualifications held by the service provider or the contractor itself such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc] or equivalent other professional qualifications relevant to the services outlined in the contract notice. Weighing 20 % asperscoring model below.
4C.8.1 Bidders will be required to confirm their average annual manpower for the last 3 years. Weighing 10 % as per scoring model below score meaning.
0 Unacceptable as determined by: no response or no information provided in response to the question where there is a requirement to provide a response or information; and/or a response which demonstrates a significant misunderstanding of the question; and/or a response which demonstrates no relevant experience in terms of scale, complexity, scope and match to proposed service characteristics; and/or a response which does not demonstrate capacity and capability (in terms of resources and appropriately qualified and experienced personnel).


Award value: 2500000