Public procurement notice: Contract Notice
Published: 2019-03-28
Buyer: DSB
Country: DK
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 48000000 | 48100000 | 48481000 | 72000000 | 72212100: Industry specific software programming services
Estimated value: 23000000 EUR
Submission deadline: 2019-04-24
Award criteria: The most economic tender

Technical requirements: The purpose of the public procurement procedure is delivery, operation, support, hypercare, maintenance and further development of a modern sales platform that will support the DSB in their commercial efforts. The modern sales platform shall support the commercial division in their efforts to succeed in a market where differentiation, agility, simplicity and time-to-market are key to success.
DSB (Danish State Railway) is an independent public corporation owned by the Danish Ministry of Transport. DSB’s goal is to offer attractive door-to-door journeys to our customers where train is a part of the journey. Annually DSB has more than 195 000 000 passengers and employs approximately 7 400 people. The field of transport is subject to growing competition driving DSB’s need for the realization of an overall business strategy and the modern backend sales platform shall contribute to this realization.
The backend sales platform will hold a central place in DSB’s complex system landscape why the implementation of the backend sales platform is assumed to take place in close cooperation with DSB utilizing an agile approach.
The central role entails that the backend sales platform will have a considerable number of integrations to existing and/or new DSB systems. The integrations are within 4 different business/administrative domains: sales channel systems, customer support systems, back-end systems and system management.
B. Implementation and configuration of a configurable standard solution with focus on efficiency and customization in an agile cooperation;
E. Maintenance and further development of a solution and product development with a high degree of customer involvement.
Option to prolong the duration of the contract one time with 24 months. In addition, DSB can extend the contract for a further period of 12 months in accordance with clause 45 of the contract.
The limitation of candidates invited to tender will take place after an evaluation of which candidates have documented the most relevant references of deliveries, see section III.1.3), of the “Main services” covered by the contract, which is listed in sections and II.2.4).
The evaluation of the most relevant deliveries will be made on the basis of the extent to which the references document experience with delivery of “Main services” comparable in terms of needs, requirements and volume to the main services covered by the contract, see the description in sections II.1.4) and II.2.4).
The assessment of which candidates have documented the most relevant references, all references will be based on an overall assessment of whether all the references together document a high degree of relevant experience, see above.
Option to prolong the duration of the contract one time with 24 months. In addition, DSB can extend the Contract for a further period of 12 months in accordance with clause 45 of the contract.
As regards section II.2.6), it should be noted that the amount is an estimate of the expected contract price for the entire duration of the contract, including the price of all options, where expected savings and efficiency improvements are taken into account.
As regards section II.2.9) it should be noted that each candidate may only submit one application for pre-qualification.
The candidate must submit a completed version of the European Single Procurement Document (ESPD), including Part IV, section B, with the following information:
The ESPD serves as provisional documentation that the candidate fulfils the minimum suitability requirements in respect of economic and financial capacity.


Award value: 23000000