Public procurement notice: Contract Notice
Published: 2016-07-22
Buyer: Royal Brompton and Harefield NHS Foundation Trust
Country: UK
Region: UNITED KINGDOM
Contract type: Works
Procedure: Negotiated procedure
CPV classification: 72212221
Submission deadline: 2016-09-09
Award criteria: The most economic tender

Technical requirements: The Trust's current website was launched in 2007. Since then, content has been constantly updated and many new sections have been added to reflect the changing nature of the work carried out by the Trust. There have also been limited changes to the look and feel of the site, for example megamenus were added to facilitate navigation to key areas of the site and changes were made to the footer images and links. See the current website.
However, the overall look and feel of the site remains the same as it was when it was first developed and in the current digital environment, the Trust's website is well behind the curve. The site receives an average of around 230 000 visits a month and is often the first exposure that patients and potential staff have to the organisation. The same is often true for other stakeholders, be they academic, commercial (pharma, devices), professional, NHS/government, or referring centres. Reputationally, the website does not serve us well. As a business tool the website, in its current form, cannot fulfil its potential. Opportunities exist, some of them revenue generating, in areas such as training and education, which the current system cannot incorporate. (Royal Brompton and Harefield Hospital trust will seek pricing clarification once tenders are submitted).
The day-to-day management of this project will lead by the Trust's web editor, who will also be the key contact for the engaged supplier. A working group and project board will be set up. The working group will include members of staff from across the Trust with different areas of clinical and non-clinical expertise, and will include consultants, nurses and allied health professionals. This will ensure the new system offers the best possible fit to the Trust's core services and give a sense of ownership of the website throughout the organisation.
Decision-making for the project will rest with the project board, made up of a small number of senior staff, including board-level representation. This group will sign off each milestone for the project and will make the final decisions around look and feel, navigation etc. Update reports will be presented at management committee.
A comprehensive discovery phase should be run to explore the needs and expectations of the website's users. This should be done using a mix of qualitative and quantitative research methodologies. The needs of the business will also need to be explored during this discovery period. The web editor and digital communications office will support the supplier during this period and provide support in recruiting users for discovery, liaising with colleagues around the organisation and providing the supplier with any necessary information.
Using the insight gained from the discovery phase, an alpha phase should include the development of working prototypes which will be tested by users. This process should be iterative and user testing should result in changes to prototypes.
The fully-working website will be built during the beta phase and further testing will be carried out. The beta site can either be tested by a private and pre-selected group of users or can run concurrently with the current site, with users given the option of which site they want to use.
— a breakdown of the budget for the redevelopment and separate costs for on-going maintenance of the site;
The Provision of Design, Development, Support and Maintenance of The RBHH Website To the Royal Brompton and Harefield NHS Foundation Trust Crown Commercial Services (CCS) Framework Agreement, G-Cloud (RM1557vii).