Public procurement notice: Contract Notice
Published: 2016-10-25
Buyer: Heriot Watt University
Country: UK
Region: Edinburgh, City of
Contract type: Services
Procedure: Open procedure
CPV classification: 48445000
Submission deadline: 2016-11-21
Award criteria: The most economic tender

Technical requirements: This student services CRM system shall be used extensively across Heriot-Watt University's global network in the following areas:
This document details the high-level requirements Heriot-Watt University has in respect to improving the student experience and communications. It is for the purpose of selecting a new student services customer relationship management system (CRM). This student services CRM system shall be used extensively across Heriot-Watt University's global network in the following areas:
The contract will remain firm for an initial period of 3 years with two further annual increments subject to mutual agreement of contracting parties unless the contract is terminated in accordance with the provisions of the University's Terms and Conditions of Contract.
Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.
Bidders will be required to have a minimum ‘general’ yearly turnover of 240 000 GBP for the last 2 years.
There must be no qualification or contra-indication from any evidence provided in support of the bidders economic and financial standing.
It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any contract, the types and levels of insurance listed below. Bidders also must confirm they can provide the following supporting evidence at point of award.
Employer's (Compulsory) Liability Insurance = 5 000 000 GBP Professional Indemnity Insurance — 5 000 000 GBP
It is a requirement of this contract that Bidders must provide examples that demonstrate their capability and capacity to integrate the systems, the subject matter of this contract, with the University's enterprise teaching and learning systems as follows: Scientia Timetabling (class and/or exams), Banner Student, Blackboard VLE, Office 365.
(i) Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.
100 — Value Add: The Tenderer has provided a strong methodology addressing all the key points requested and has also provided detail of relevant value add that they can provide.
75 — Good: The Tenderer response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provide details on how the requirements will be fulfilled.
50 — Acceptable: The Tenderer has provided an acceptable methodology addressing most of the key points listed above in detail OR the Tenderer has provided all the key points listed above but lacks detail in answering the question fully. The response provides confidence that the requirements can be met.
25 — Minor Concerns: The Tenderer has provided a methodology addressing some of the key points listed above in detail OR the Tenderer has provided most of the key points listed above but lacks detail. The response provided does not provide confidence fully that the requirements can be met.
0 — Major Concerns: The Tenderer has failed to address the question, submitted a nil response or any element of the response gives cause for major concern.

Eligibility requirements: III.1.1 of the notice is not applicable to this procurement exercise.