Public procurement notice: Contract Award Notice
Published: 2025-07-10
Buyer: Udenrigsministeriet
Country: DK
Region: DK011
Contract type: Supplies
Procedure: Negotiated with prior call for competition
CPV classification: 30233310 | 35125110: Biometric sensors | 38650000 | 38651000 | 72250000: System and support services
Estimated value: 45000000 DKK
Award criteria: price, quality

Technical requirements: On 7 July 2025, the contracting authority submitted contract notice 447398-2025 for "Agreement regarding Biometric Stations".  The contracting entity has subsequently become aware of an error in the tender material. The contracting entity has on that basis decided to cancel the tendering procedure. 

The errors will be corrected and a new tendering procedure will be published.
On 7 July 2025, the contracting authority submitted contract notice 447398-2025 for "Agreement regarding Biometric Stations" with the below description.  See "Description of the procedure" in this notice.

I) Background and purpose 

The Danish Ministry og Foreign Affairs (“MFA)” comprises the Ministry located in Copenhagen and a global network of embassies, consulates-General and Trade Commissions. 

The MFA wishes to conclude an agreement with one supplier regarding the delivery, support and maintenance of both stationary and mobile biometric stations. The biometric stations shall support the process related to issue of primarily passports at the MFA’s embassies around the world.

The agreement regulates the development, delivery, support, and maintenance of the biometric stations.

II) Main Services:

The agreement covers the following main services:
A) Implementation Services
B) Delivery of biometric stations
C) Maintenance and support

A: Implementation Services

The Supplier shall commence the delivery of Implementation Services immediately upon signing the Agreement. These services shall ensure that the Supplier can deliver biometric stations that are compatible with the Customer’s IT environment and support the intended use of the Biometric Stations.

The Implementation Services include:
a. Delivery of one Stationary Biometric Station
b. Delivery of one Mobile Biometric Station
c. Development and delivery of an API for installation on the Operator’s PCs. The API shall control the Stationary Biometric Station via a user interface for the Operator.  
d. Integration with the Customer’s operations provider (Statens IT)
e. Delivery of Documentation
f. Training of the Customer’s technical personnel 

The Implementation Services shall be delivered with due involvement of the Customer’s staff. Regardless, the Supplier is responsible for the overall planning and management of the process.

B: Delivery Biometric Stations

The Supplier shall deliver Stationary Biometric Stations and Mobile Biometric Stations for capture of  biometrics for primarily passports. 

Stationary Biometric Stations shall mean a stationary device that uses embedded components to capture of photo, fingerprint, and signature of a person in at least a seated position. The Stationary Biometric Station shall be mounted to wall or floor depending on the individual operating scenario where the station shall be put into operation. The Customer expects to buy 100 stationary biometric stations during the term of the Agreement.  

Mobile Biometric Stations shall mean a mobile device that uses embedded components to capture photo, fingerprint, and signature of a person in at least a seated position. The size and shape of the mobile station allows it to be taken with you when travelling by car, bus, train, boat, and plane, for example. The Customer expects to buy 70 mobile biometric stations during the term of the Agreement.  

The Biometric stations shall include all parts such as computer/tablet, light stand, background etc. to the extent necessary in order to capture biometrics of a quality which comply with the requirements stated in the Agreement. 

C: Maintenance and support

The Supplier shall provide support and maintenance for delivered Biometric Stations, covering all parts of the stations, including both hardware and software.

Maintenance includes all proactive actions necessary to ensure that the solution operates in compliance with the requirements. This encompasses ongoing technical maintenance, preventive measures, and updates.

Support includes all reactive actions arising from incidents or other support inquiries. The support shall address all types of questions related to the Biometric Stations and must include the possibility to provide support via video calls.

The Supplier shall expect to collaborate with the Customer's operational supplier and technicians related to support and maintenance. 

In case of incidents requiring the replacement of components, the Supplier shall deliver the necessary components to the Customer, who will handle the replacement using its own technical staff.

*** 

In general, reference is made to the tender material for more information.
Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at www.retsinformation.dk), the following deadlines apply to the lodging of complaints:

Complaints of not having been selected must be submitted to the Danish Complaints Board for Public Procurement before the expiry of 20 calendar days, see section 7(1) of the Act, from the day after submission of notification to the candidates concerned of the identity of the successful tenderer where the notification is accompanied by an explanation of the grounds for the decision in accordance with section 2(1), para (1) of the Act and section 171(2) of the Danish Public Procurement Act. 

In other situations, complaints of award procedures, see section 7(2) of the Act, must be lodged with the Danish Complaints Board for Public Procurement before the expiry of:

1) 45 calendar days after the contracting entity has published a notice in the Official Journal of the European Union that the contracting entity has entered into a contract. The deadline is calculated from the day after the day when the notice was published.

2) 30 calendar days calculated from the day after the day when the contracting entity has notified the candidates concerned that a contract based on a framework agreement with reopening of competition or a dynamic purchasing system has been entered into if the notification has included an explanation of the relevant grounds for the decision.

3) 6 months after the contracting entity entered into a framework agreement calculated from the day after the day when the contracting entity notified the candidates and tenderers concerned, see section 2(2) of the Act and section 171(4) of the Danish Public Procurement Act.

4) 20 calendar days calculated from the day after the contracting entity has submitted notification of its decision, see section 185(2) of the Danish Public Procurement Act.

Not later than at the time of lodging a complaint with the Danish Complaints Board for Public Procurement, the complainant must notify the contracting entity in writing that a complaint has been lodged with the Danish Complaints Board for Public Procurement and whether the complaint was lodged during the standstill period, see section 6(4) of the Act. In cases where the complaint was not lodged within the standstill period, the complainant must furthermore indicate whether a suspensory effect of the complaint has been requested, see section 12(1) of the Act.

The e-mail address of the Complaints Board for Public Procurement is klfu@naevneneshus.dk.

The Complaints Board’s own complaints procedure is available at https://naevneneshus.dk/start-din-klage/klagenaevnet-for-udbud/vejledning/.


Winner: Mercell Holding ASA
Number of bids: 0