Public procurement notice: Contract Notice
Published: 2020-11-03
Buyer: Scotland Excel
Country: UK
Contract type: Supplies
Procedure: Open procedure
CPV classification: 48000000 | 48100000 | 48517000
Estimated value: 28000000 GBP
Submission deadline: 2020-11-30
Award criteria: The most economic tender

Technical requirements: Offers are sought in connection with the establishment of a collaborative arrangement for the provision of a social care case management system solution.
Under the resultant framework suppliers will be required to provide software and related ancillary services, to include configuration, installation and commissioning of systems, ongoing support and maintenance.
The solution will include functionality to support case management for adults, children, criminal justice and finance in Scotland. A key part of the resultant framework agreement will be to further accelerate the development of open systems, appropriate data sharing and the interoperability of IT systems so that services can be delivered efficiently and respond more flexibly to the needs of citizens and businesses. The solution offered must comply with applicable Law and Standards, and must be GDPR compliant.
A software solution to be installed in the council datacentre or a council’s third party cloud-based datacentre that can deliver a social work care case management system including a self-directed support capability for citizens to improve the impact that care and support has by helping them to choose and control what type of social care services they get, when and where they get them, and who provides them. In conjunction with this, the solutions offered will support the digital capability for health and social care professionals involved in the direct delivery of care – to be able safely and securely access, update and share relevant information about the individual being cared for. It will encourage the use of decision support tools and services to support frontline practice, self-management and shared decision making, whilst establishing and implementing the standards required to deliver interoperability and appropriate information sharing across different health and care systems.
A software solution to be hosted in a supplier’s datacentre or supplier’s third party cloud based datacentre that can deliver a social work care case management system including a self-directed support capability for citizens to improve the impact that care and support has by helping them to choose and control what type of social care services they get, when and where they get them, and who provides them. In conjunction with this, the solutions offered will support the digital capability for health and social care professionals involved in the direct delivery of care – to be able to safely and securely access, update and share relevant information about the individual being cared for. It will encourage the use of decision support tools and services to support frontline practice, self-management and shared decision making, whilst establishing and implementing the standards required to deliver interoperability and appropriate information sharing across different health and care systems.
A software as a service (SaaS) solution that can deliver a social work care case management system including a self-directed support capability for citizens to improve the impact that care and support has by helping them to choose and control what type of social care services they get, when and where they get them, and who provides them. In conjunction with this, the solutions offered will support the digital capability for health and social care professionals involved in the direct delivery of care – to be able to safely and securely access, update and share relevant information about the individual being cared for. It will encourage the use of decision support tools and services to support frontline practice, self-management and shared decision making, whilst establishing and implementing the standards required to deliver interoperability and appropriate information sharing across different health and care systems.
Relative to financial stability, Scotland Excel will conduct a financial analysis for each bidder based on reports from a credit referencing agency such as Equifax or similar. Should Scotland Excel identify any degree of risk following analysis bidders may be required to produce such additional documentation as Scotland Excel requires to demonstrate financial stability.
It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below:
Employer’s liability insurance = GBP 5 million in respect of each claim, without limit to the number of claims.
Public/Products liability insurance = GBP 5 million in respect of each claim, without limit to the number of claims (but in aggregate for products).
Professional Indemnity insurance = GBP 10 million each and every occurrence or in the aggregate; if in the aggregate one automatic reinstatement of the limit of indemnity to be provided in any one year.
The tenderer must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent).
A documented policy regarding quality management. The policy must set out responsibilities for quality management demonstrating that the bidder has and continues to implement a quality management policy that is authorised by their Chief Executive, or equivalent, and is periodically reviewed at a senior management level.
The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation.
The tenderer must hold a UKAS (or equivalent), accredited independent third party certificate of compliance in accordance with ISO 45001 (or equivalent) or have, within the last 12 months, successfully met the assessment requirements of a scheme in registered membership of the Safety Schemes in Procurement (SSIP) forum.


Award value: 28000000