Public procurement notice: Contract Award Notice
Published: 2025-10-22
Buyer: Norad – Direktoratet for utviklingssamarbeid
Country: NO
Region: NO081
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000 | 72227000: Software integration consultancy services | 72265000: Software configuration services | 72266000: Software consultancy services
Estimated value: 5100000 NOK
Submission deadline: 2026-12-31
Award criteria: price, quality

Technical requirements: Norad has been tasked by the Foreign Ministry to administer grants for long-term assistance in developing countries and for humanitarian aid, as well as providing assistance and administrative consultancy to the Ministry of Foreign Affairs, including the foreign stations, and to KLD. 
Norad has also been given responsibility for system development, guidance and routines for the management of grant resources for program area 03. This includes responsibility for the development, approval and operation of the joint tools for grant management. The systems shall see to the Ministry of Foreign Affairs and the needs of the embassies. 

The current system portfolio for grant management supports these assignments to varying degrees and it is challenging to practice reliable and effective grant management of high quality as required in the instructions. A review and a consequent market dialogue, concluded that Norad shall take responsibility for developing the digital systems themselves, the Product Designer shall contribute with the accompanying work assignments together with the two product teams. One team is responsible for creating a new digital case management system that shall replace the current systems, including migration from the old system. The other team shall create data and analysis products. A person is required in a 100% position. 

• Be responsible for taking care of the user experience (UX), also in the user interface (UI) in the design of the new system.
• Be responsible for designing systems that are available and usable for as many people as possible, regardless of their functional ability (UU).
• Planning and implementing workshops and other insight work together with the team 
• Visualise insight for internal communication and anchoring.
• Participate in weekly exploration meetings with the team, prototype and test different concepts with users 
• Assist in the work of mapping and planning for migration from the old trade system to the new fully digital system together with the team.
• Contribute to multi-disciplinary discussions in the team to develop systems in line with business goals and the users ́needs. See the tender documentation and annexes for more information.
Tenderers shall give an hourly rate in NOK excluding VAT for all consultants. The hourly rate includes the consultants' profits and costs, including social and administrative costs. Only travel costs shall be invoiced in addition.
Relevant education within UX/UI 
Experience with designing digital user interfaces. 
Experience with UU in digital user interfaces. 
Experience with working with flexible development in a multi-disciplinary development team, preferably in the public sector.
Experience with planning and implementing workshops and other insight work.
Sketch a wireframe and consider the following: 
• How do you make the hierarchy clear and intuitive, even for new users?
• How do you want to ensure that the design works for all users, including those with reduced vision, motor skills or cognitive challenges?
• How do you want to adapt your design work to a flexible work methodology, where requirements and priorities can change quickly?
• What steps in the design process would you prioritise delivering early and frequently while ensuring quality?
• How will you manage situations in which prioritisation changes rapidly in your project (e.g. that a particular function must be prioritised before others)?
• How would you collaborate with developers, product managers, and others on your team?
Maximum four pages


Winner: Fink AS
Award value: 5100000
Number of bids: 19