Public procurement notice: Contract Notice
Published: 2023-06-28
Buyer: SYKEHUSINNKJØP HF
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 48440000 | 48441000 | 72212440 | 72315200: Data network management services | 72510000: Computer-related management services
Submission deadline: 2023-09-01
Award criteria: The most economic tender

Technical requirements: The aim of the procurement is to procure operation of the SAP system in the Western Norway Regional Health Authority, including infrastructure and server operation, and SAP Basic services. This is a so-called 'Lift & Shift' change, which means that the current SAP system will be migrated and re-established with the current service and security level as a minimum in a new operations environment.
See the contest provisions and Annex 1, the contracting authority's requirements specification for further details.
The aim of the procurement is to procure operation of the SAP system in the Western Norway Regional Health Authority, including infrastructure and server operation, and SAP Basic services. This is a so-called 'Lift & Shift' change, which means that the current SAP system will be migrated and re-established with the current service and security level as a minimum in a new operations environment.
The Western Norway Regional Health Authority ICT aims to contribute to making patient treatment safer and more efficient, providing good quality in its systems, and ensuring stable operation. The Western Norway Regional Health Authority ICT's actual requirements for the service are detailed in Annex 1 The Contracting Authority's Requirements Specification. However we would like to highlight some general aims that are important when selecting a new operations partner, and which will be a guideline for responding to the contest:
- Ensure sufficient data security The Western Norway Regional Health Authority's data ought to be saved in Norway.
- Ensure stable operation of the system with a very high degree of running time (for example monitoring, process for error and event management, and SLA requirements).
- Provide a service level that means that the Western Norway Regional Health Authority does not need to use a lot of internal resources for follow-up. The Western Norway Regional Health Authority is looking for an operations partner that is proactive in all parts of the service delivery.
- Have good interaction with relevant departments in the Western Norway Regional Health Authority ICT and other external service providers as regards managing the SAP system. The tenderer will participate in an active cooperation with the current provider of the application management service, both in the transition to a new infrastructure system and in the new operations model.
- There will be a particular need to handle interface around liability in a good, but pragmatic way, which sees to the Western Norway Regional Health Authority's needs in a satisfactory way. Some details will be specified as part of the contract documents, but there are requirements for a cooperative design of the Interaction Plan after the contract has been signed. This will have to be further administered and continually improved and made more efficient through the project and operations period.
The Western Norway Regional Health Authority has a number of ongoing projects. Some of these will overlap with the change that is implemented by this contract. Details on this are given in Annex 4 and in chapter 2.3 in Annex 1 The Contracting Authority's Requirements Specification. This context will nevertheless set extra requirements for reliable planning and the implementation of a new operations model. The project and progress plan and supplier capability are therefore defined as an award criterium in order to ensure stable operation to the greatest possible degree within the defined dates.
See annex 1- The Contracting Authority's Requirements Specification and other contest documents for further details.