Public procurement notice: Contract Notice
Published: 2023-03-17
Buyer: Region Hovedstaden (Capital Region)
Country: DK
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48100000 | 72000000 | 72200000 | 72230000: Custom software development services | 72250000: System and support services
Estimated value: 27000000 DKK
Submission deadline: 2023-04-14
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Contract for the development, operation of application, maintenance and support, and further development services of an Otological, Vestibular and Audiological Registration System (OVAR) (the ”Application”).
As part of the deliverables, the Supplier is to develop, provide and implement a Otological, Vestibular and Audiological Registration System (the Application) for the hospitals covered in the Capital Region and to integrate the system to the Region’s existing systems. The deliverables must support the management of the following in particular: Patient data, patient appointments, examinations, patient records, ordering of products, stock management, entries, patient overview, patient lists, surgery, schemas, and statistics. As part of the deliverables, the supplier is to migrate data from the Capital Region’s existing solution to the new Application.
The supplier is to provide ongoing support and maintenance af the Application. The maintenance includes, inter alia, ongoing and preventive maintenance, including (without limitation) in the form of new versions, releases and patches, as well as correction of faults. Support comprises, partly, the provision of technical support, for which the supplier is to provide a service desk for the contracting entity’s selected users for handling of third level support, partly, the handling of incidents. The supplier is furthermore required to deliver operation of the Application run on the Capital Region’s infrastructure. The operation of the Application includes database administration, provision of backup and restore descriptions, as well as assistance to the contracting entity with the establishment of operational monitoring of the Application.
Ordered Services means further development deliverables and consultancy services. The supplier will be responsible for ensuring, on an ongoing basis, that the Application is developed to support the contracting entity’s business objectives and needs, including, for example, as a result of changed administrative practices and legislation, commercial desires, need for integrations for, for example, special solutions in the health sector and/or the regional area, as well as technological developments. The supplier will furthermore be responsible for assisting the contracting entity with optimising the Application, including to provide project management in optimisation projects and by preparing analyses and making recommendations in that regard. Ordered Services are provided at the contracting entity’s request.
The Application is to be operated by the Capital Region, which makes the Application available to users in the Capital Region, Central Denmark Region, North Denmark Region, Southern Denmark Region and Region Zealand. Approx. 450,000 ENT examinations are carried out annually in all five regions in Denmark, including approx. 100,000-150,000 ENT examinations in the Capital Region.
The Contract serves as a framework agreement, which will be awarded to one supplier. On award of the framework agreement, a supply agreement with the Capital Region (Supply Agreement 1), where the Application is established, will also be awarded. The specific model for award of the framework agreement and the supply agreement with the Capital Region is described in Appendix A of the tender specifications.
Rollout of the Application to the other Regions (Central Denmark Region, the North Denmark Region, the Southern Denmark Region and Region Zealand) will also take place under a supply agreement within the scope of the framework agreement. Rollout of the Application to the other regions includes, inter alia, adaptation to the individual Region’s IT environment, configuration, conversion of data and training of selected Users.
The shortlisting of candidates invited to tender will be based on an evaluation of which candidates have documented the most relevant references, see section III.1.3), in relation to the main services covered by the contract, see A. – C. in the description in section II.2.4).
The evaluation of the most relevant references will be made on the basis of the extent to which the refer-ences in total document experience with the provision of services that are comparable to the main services.
In the evaluation of which candidates have documented the most relevant references, the contracting entity will award points to the candidates on a scale from 1-5 for each main service, based on the extent to which the references, in total, document relevant experience in providing the main service. On this basis, the candidate will be awarded a total score calculated as the average number of awarded points for the main services.
The candidate must submit the European Single Procurement Document ("ESPD") with the following information:
If the candidate relies on the economic and financial capacities of other entities in relation to the fulfilment of the minimum suitability requirement, see below, the contracting entity requires that the candidate and the entities in question undertake joint and several liability for the performance of the framework agreement.
The ESPD serves as provisional documentation that the candidate fulfils the minimum suitability requirements in relation to economic and financial capacity.
Before the decision to award the contract is made, the tenderer to whom the contracting entity intends to award the framework agreement must submit documentation of the accuracy of the information stated in the ESPD.


Award value: 27000000