Public procurement notice: Additional Information
Published: 2018-08-10
Buyer: Department for Work and Pensions
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72212781 | 72222300: Information technology services | 72268000: Software supply services | 72300000
Award criteria: The most economic tender

Technical requirements: The Department for Work and Pensions is intending to undertake a procurement for the delivery of a Debt management system and associated services to support DWP's vision of being a Centre of Excellence and strategic partner for socially responsible, sustainable recovery of collections, and money owed to the UK Government. In order to achieve this vision, DWP Debt Management operations are transforming the way that they work. Underpinning this will be the modernisation of their business operation and their products and services including the current Debt management system.
72 months (6 years) with 3 potential 12 month extension periods in addition, which would lead to a potential contract duration of 108 months.
The duration of the Incubator will be approximately 3-5 days, and is likely to be during June/July 2018.
The duration of the Incubator will be approximately 3-5 days, and is likely to be during October/November 2018.
The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2 300 staff. Debtor volumes will be 9 000 000 + by 2021/22. Further development of the service may see this increase to between 12-15 000 000 debtors and this would equat to between approximately 36-45 000 000 individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g selfservice as more customers will interact with us 'on-line'. The current debt management operation successfully recovers in exces of 1 000 000 000 GBP annually. The Supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include:
— Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice' functionality for citizens and telephony,
The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2 300 staff. Debtor volumes will be 6 700 000. Any system must be scalable and must be able to integrate with a variety of channels (e.g selfservice as more customers will interact with us 'on-line'). The current debt management operation successfully recovers in excess of 1 000 000 000 GBP annually. The supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include:
— Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice' functionality for citizens and telephony,
The services will be provided to the Department for work and pensions and the Department for communities (Northern Ireland) and potentially to Scottish Government and BPDTS Ltd (a wholly-owned subsidiary of DWP). Potential also exists that other government departments providing debt management services may make use of this contract acting as related organisations (subject to contract changes control).