Public procurement notice: Contract Notice
Published: 2020-06-02
Buyer: Post Office Ltd
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72000000 | 72200000 | 72210000: Software programming services | 72422000 | 73000000
Estimated value: 75000000 GBP
Submission deadline: 2020-07-01
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Post Office Ltd (POL) is running this procurement process to establish a panel of digital specialists to support, as may be required, the digital teams in delivering the highest standard of service and digital support to the business.
POL is not inviting submissions for lot 5. Lot 5 will be awarded to suppliers who have tendered for and achieved a sufficiently high enough score across lots 1 to 4. Details of the process are set out in the procurement documents.
Understanding customer needs, generating actionable insight and using design thinking methods to create new solutions that are on par with or exceed best practice. This includes brochure ware design as well as sales funnels and formative and summative research.
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POLs sole discretion.
Product management and ownership — generating and gathering requirements for product changes or new product features and campaigns. Running Scrum development teams including planning, creating and grooming backlogs.
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
Development, test and delivery — development expertise to deliver new solutions, applications, integrations, web pages and features. Providing full stack application management through the product lifecycle, including app and infrastructure support.
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
Measurement and optimisation — continuous improvement of customer journeys, understanding customer behaviour, conversion rate optimisation, search engine optimisation and implementation of analytics tagging across systems and platforms to understand and meet data goals.
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
Lot 5 is an amalgamation of lots 1 through to 4 and the services to be delivered under lot 5 are those described under each of lots 1 to 4. Further details are set out in the additional information.
Initial term of 2 years with two renewals of 1 year each. Renewals are options and at POL’s sole discretion.
Please note, the number of envisaged candidates is 0, the form does not allow us to put this as an entry. Not applicable. All decisions relating to lot 5 will be made at contract award stage. Please see the procurement documents for further information.
Each lot will be treated as a separate contract award procedure. Lot 5 of this procurement process is a combined lot of the services to be supplied under each of lots 1 to 4. POL is not inviting either SQ responses or tenders for lot 5. At contract award stage POL will undertake a process whereby it will identify those suppliers who have tendered for all four lots and determine a cross-lot score which it will use to rank suppliers. The five highest cross-lot ranking supplies will be invited to join the framework on lot 5. This will be instead of appointment of the other lots. POL reserves the right to reduce the scope of lot 5 so that it covers 3 of the four lots, if this is appropriate. Details of the process and the rationale for it is set out in the procurement documents.


Award value: 75000000