Public procurement notice: Contract Notice
Published: 2023-03-24
Buyer: Statens vegvesen
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 48000000 | 72000000 | 72300000 | 72400000
Estimated value: 7000000 NOK
Submission deadline: 2023-04-27
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The Norwegian Public Roads Administration (the contracting authority) would like tenders for a queue management system for visitors who must or who would like to attend a service place.
The Norwegian Public Roads Administration currently has queue systems in use from several different suppliers. These are procured locally at the location that has identified a need for a queue system, something that has led to many different systems being in use in the organisation. Several of the delivered queue systems are so old that the supplier can no longer provide support. A lack of central control also means that installations and connections do not always follow internal guidelines, and thereby are a potential security risk. The queue systems are to a varying degree compatible with the system 'Timebestilling i skranke' [Booking an appointment at the Counter], which is the system where visitors can order appointments for a counter service on the internet before attending. The Norwegian Public Roads Administration would like to procure a centrally managed cloud based (SaaS) queue system for the locations that require this, estimated to 35 locations.
The contracting authority has an option to extend the contract for 1 + 1 year. The total duration of the contract can thereby be five (5) years.
Foreign tenderers: Documentation verifying that the tenderer is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.
If a tenderer has valid reasons for being unable to provide the documentation requested by the contracting authority, the tenderer can prove his economic and financial capacity with any other document that the contracting authority deems suitable.
A list with a minimum of 3 (maximum 5) of the most important relevant assignments and services performed in the last 3 years, including information on the value, extent/scope, date, a brief description of the assignment, and the name of the public or private recipient.
A tenderer who is newly established and unable to submit references, must be particularly careful to demonstrate that he has the prerequisites to carry out the assignment.
Newly established tenderer can document that the requirement is met by referring to the experience of offered persons/resources that have developed their competence in the service of other providers.

Eligibility requirements: Tenderers must be a legally established company. Tenderers must confirm their fulfilment of this requirement when submitting the tender. Tenderers must present the following documentation proof if requested by the Contracting Authority: Norwegian tenderers: Company registration certificate Foreign tenderers: Documentation verifying that the tenderer is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.

Award value: 7000000