Public procurement notice: Contract Notice
Published: 2018-07-17
Buyer: Financial Conduct Authority
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 48000000 | 48220000 | 48460000 | 48480000 | 48482000
Submission deadline: 2018-08-15
Award criteria: The most economic tender

Technical requirements: The Financial Conduct Authority (FCA) is launching a procurement for a social media analysis platform with its existing contract coming to an end in March 2019.
The FCA is seeking the best value and most effective option for providing access to social media and other relevant content through a Software as a Service (SaaS) social media analysis platform.
This procurement is for the provision of a platform, implementation services and support services throughout the contract term.
The FCA is looking for a supplier to support its continuous intelligence monitoring by providing a searchable platform of social media and other relevant content to facilitate the research into, and monitoring of, relevant financial services sectors and firms. Outputs from the Platform will be utilised – and blended with other data sources – to produce intelligence assessments on relevant issues.
The Platform will also support monitoring of the FCA’s own social media presence. This will include, but is not limited to, measuring the level of impact and effectiveness of the FCA’s own social channels, for example measuring the extent to which posts and campaigns receive engagement from stakeholders in the social space.
The Platform will support activities around advanced analytics and the development of FCA-wide capabilities to support a more analytics-led regulatory approach, primarily through the use of social media data to support compliance requirements and obligations, and to identify potential harm in both the regulated and unauthorised worlds.
Key requirements will be the ability to search using keywords and phrases across multiple social media sites; to refine search parameters if required; and the delivery of results either for analysis within the Platform, or via an exportable file-type for use by users across the FCA. Searches undertaken would be both of regular and ad-hoc nature.
The selected service provider will be expected to provide a SaaS Platform which meets all of the mandatory FCA requirements, to fully implement, configure and onboard FCA users within the timeframes set by the FCA, and provide support services throughout the contract term of 2 years, with up to 2 optional 1-year extensions.
This contract will be for a core term of 24 months, with the option to extend up to 2 times, for 12 months each time.
The candidates shall be ranked on the basis of the process outlined in the Selection Questionnaire (SQ). In the event of a tie or in the event of insufficient number of candidates to pass the SQ stage, the procedure outlined in the SQ shall apply.
https://fca.bravosolution.co.uk and new users should follow the registration process to receive a username and password.
2) Login to the portal — Click the “PQQs / ITTs Open To All Suppliers” link. Click on project_18253- CON 18-059 Social Media Analysis Platform and select "pqq_28129" to access the content of the Selection Questionnaire. Click the “Express Interest” button at the top of the page. This will move the PQQ /ITT into your “My PQQs/ My ITTs” page. You can now access the tender documentation.
3) Responding to the tender — Click “My Response” under “PQQ/ ITT details”. You can now use the “Messages” function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete registration — You must then submit your reply using the “Submit Response” button. If you require further assistance contact the help desk on 0800 368 4850.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
The FCA reserves the right to cancel the procurement and not to proceed with the award of any contract at any stage of the procurement process and / or to award only part or parts of any contract. Save for any mandatory periods, the timescales indicated in this notice are indicative and the FCA reserves the right to amend the same.