Public procurement notice: Contract Notice
Published: 2017-06-10
Buyer: Electricity Supply Board ( ESB )
Country: IE
Region: IRELAND
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 45300000 | 50000000 | 50413200 | 50610000 | 50750000
Submission deadline: 2017-07-12
Award criteria: The most economic tender

Technical requirements: ESB intends to enter in to a framework agreement with 1 or more service providers to provide integrated facilities management services. ESB requires the provision of these facilities management services to support certain of its operations in Ireland and may also include ESB locations in the UK.
It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. Details of the properties and services required at the initiation of the contracts will be detailed in the RFT provided to qualifying applicants.
‘Hard Facilities Services Management’ comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. This will include the co-ordination and management of the hard facilities services service provider employees and Contractors, in terms of staff schedules and duties relating to the contract as well as consultation and agreement with central and local ESB management.
The contract includes responsibility for operations, technical management, contract health and safety management, organisation of small projects and general mechanical and electrical maintenance, as required and as agreed with ESB. The types of services that may be in Framework Agreement 1 are listed in the PQQ and is available to download from www.etenders.gov.ie using RFT ID112591, and include:
This service includes the provision of services such as helpdesk service, which will act as the primary contact point for all ESB internal and external facilities contacts. The service will be flexible enough to respond to customer requests, enquiries and complaints. This service will provide one point of contact for the services related to the iFM which shall include: 1) Framework Agreement 1 — Hard Facilities Services; 2) Framework Agreement 2 — Soft Facilities Services; 3) Catering (which is the subject of a separate contract and not included in this procurement process). The helpdesk service will provide contact via electronic and telephone means and the services managed will include, but not be limited to issues related to: Facilities Engineering, General Office and Property Cleaning, Handyman and Porterage, Security, Reception and Concierge, Catering, Specific contracting firms as agreed with ESB, General Locations Issues, Management of certain suppliers of facilities services, goods and supplies, Handover, progress, update, resolve and close out customer issues; whilst providing feedback at all key stages to all, Assist in the production and delivery of internal and external reports and statistics, as agreed with ESB management, and Monitor all helpdesk activity, ensuring that service output performance standards are delivered within specified response times.
Applicants will be assessed on the quality of their responses to the criteria and rules outlined in the qualification questionnaire and at least the top scoring 5 applicants will be invited to tender, subject to that number qualifying.
On the completion of framework period four (4) years ESB retain the option, at the discretion of ESB, to extend for up to and including a further 36 months in one or more increments.
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID112591.
Soft Facilities Services Management comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. This will include the co-ordination and management of service provider employees and Contractors, in terms of staff schedules and duties relating to the contract as well as consultation and agreement with central and local ESB management. These services to be planned, provided and scheduled in agreement with the Integrator Service provider.
The contract includes responsibility for operations, technical management, contract Health and Safety management, organisation of small projects, etc., as required and as agreed with ESB. The categories included in this Framework agreement include, but may not be limited to:
Detailed scope of services and associated requirements will be provided at RFT stage to successful applicants.
Applicants will be assessed on the quality of their responses to the criteria and rules outlined in the qualification questionnaire and at least the top scoring 5 applicants will be invited to tender, subject to that number qualifying.
On the completion of framework period four (4) years ESB retain the option, at the discretion of ESB, to extend for up to and including a further 36 months in one or more increments.
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID112591.
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 112591.

Eligibility requirements: As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 112591.