Public procurement notice: Contract Award Notice
Published: 2024-03-18
Buyer: Museum Odense S/I
Country: DK
Region: DK031
Contract type: Supplies
Procedure: Open procedure
CPV classification: 32000000 | 32331300 | 50300000 | 50342000
Estimated value: 2600000 DKK
Award criteria: price, quality

Technical requirements: The Contracting Authority has conducted an open procedure in accordance with the Danish Public Procurement Act sections 56 and 57 (Consolidated Act. No. 10 of 6 January 2023 implementing directive 2014/24/EU of the European Parliament and of the Council of 26 February 2014 on public procurement) concerning the re-tender for an audio guide system for the exhibition at H.C. Andersen's House.
The Municipality of Odense with generous support from the A.P. Moller Foundation, the Augustinus Foundation, the Knud Højgaard Foundation and the Nordea Foundation built the new H.C. Andersen’s House, which opened in 2021 as a museum and an attraction where young and old alike can explore the author’s universe in a submersive experience through architecture that inspires imagination and play. 

Museum Odense is conducting a separate tender procedure regarding the development and partial renewal of the main exhibition at H.C. Andersen’s House, cf. Contract Notice 2023-OJ224-707870. The purpose of that tender is to build on the strengths of the present exhibition in H.C. Andersen’s House and develop it further in certain key aspects. The exhibition should provide better opportunity for visitors to have a shared, social experience. The exhibition should accommodate several types of guests and especially be more welcoming to families with children by providing a shared learning experience. The overall atmosphere in the exhibition should be warmer, more organic and convey the imaginative feeling of wonder from Andersen’s fairy tales. Also, the exhibition should encourage revisits to a greater extent.

A central part of the project is a replacement of the current mandatory, automatically triggered Audio Guide system with a different Audio Guide offered as an option to visitors. This tender procedure concerns a complete remodeling of the Audio Guide system. This includes:

• A new audio guide system triggered by the user (e.g., nfc tags)
• The audio guide should be optional rather than mandatory in the biographical part of the exhibition.
• The experience and functionality of the fairy tale realm should no longer be dependent on an audio guide. 
• The current audio recordings in four languages will continue to form the mainstay of the audio experience in the renewed exhibition. However, new, parallel tracks/tours can be added as part of the enhanced and layered dissemination (e.g., a tour for the literary interested).

The Supplier of the Audio Guide system must collaborate with the Contractor who will be responsible for the development and partial renewal of the exhibition.
The evaluation of the sub-criterion “Price” is based on the Tenderer’s completion of Annex 2, Prices.

The individual price elements and their respective weightings are described in Annex 2.
The evaluation of the sub-criterion “Quality of the Solution” is based on sub-sub-criteras.
Pursuant to Section 3 of the Danish Consolidation Act No 593 of 2.6.2016 on the Complaints Board for Public Procurement (available at www.retsinformation.dk), the following time limit for filing a complaint apply:

Complaints regarding the tender must in accordance with § 7(2) of the Act on the Complaints Board for Public Procurement be filed with the Complaints Board for Public Procurement (Klagenævnet for Udbud) within 45 calendar days after the Contracting Authority has published a contract award notice in the Official Journal of the European Union (with effect from the day following the publication date).

The complainant must pay a fee of 20.000 DKK when filing a complaint with the Complaints Board. The complainant must inform the Contracting Authority of the complaint in writing at the latest simultaneously with the lodge of the complaint to the Complaints Board for Public Procurement stating whether the complaint has been lodged in the standstill period, cf. § 6(4) of the Act on the Complaints Board for Public Procurement. If the complaint has not been lodged in the standstill period, the complainant must also state whether it is requested that the appeal is granted delaying effect, cf. § 12(1) of the said Act.

The email of the Complaints Board for Public Procurement is stated in this notice.

The Complaints Board for Public Procurement’s own guidance note concerning complaints is available at the internet address stated in this notice.


Winner: Guide-ID B.V.
Award value: 1750942