Public procurement notice: Contract Notice
Published: 2019-07-02
Buyer: Utdanningsdirektoratet
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 48190000 | 48219700 | 48222000 | 48312000 | 48500000
Submission deadline: 2019-09-03
Award criteria: The most economic tender

Technical requirements: Kunnskapsdepartementet [the Ministry of Education and Research] has given Kompetanse Norge and Utdanningsdirektoratet [Competence Norway and the Norwegian Directorate of Education and Training] the task of developing public, quality-assured and free digital career guidance services. The purpose of the project is to develop a national digital career guidance service that provides career guidance and information that is accessible for the entire population. The aim of the advisory service is to contribute to adjustments in order to avoid the wrong choice and withdrawal and to better utilise the resources in society.
The project is divided into 4 lots, and lot B will establish technical solutions for the e-guide. Lot B will be managed by the Career Guidance Department of the Norwegian Directorate of Education and Training and is responsible for this procurement.
Kunnskapsdepartementet [the Ministry of Education and Research] has given Kompetanse Norge and Utdanningsdirektoratet [Competence Norway and the Norwegian Directorate of Education and Training] the task of developing public, quality-assured and free digital career guidance services. The purpose of the project is to develop a national digital career guidance service that provides career guidance and information that is accessible for the entire population. The aim of the advisory service is to contribute to adjustments in order to avoid the wrong choice and withdrawal and to better utilise the resources in society.
The project is divided into 4 lots, and Lot B will establish technical solutions for the e-advisory service. Lot B will be managed by the Career Guidance Department of the Norwegian Directorate of Education and Training and is responsible for this procurement.
The career guidance service must have e-guidance, that will be offered via chat, telephone and email. For this procurement we will put in a place such a call centre solution (chat, telephone and email) and a knowledge sharing arena for the career counsellors that will work with the solution. The call centre solution is required to be delivered complete from 1 supplier, but the supplier can utilise subcontractors for the part of the technical solution delivery concerning the knowledge sharing arena.
The current schedule for the project involves work with technical solutions (adaptations, integrations, user-testing, training, fault correction, test launching and the like) will take place from circa December 2019 and until June 2020. A soft launch is planned for June 2020, and a major, public launch of the e-advisory service is planned for 1.9.2020. The procurement includes start-up work, launching and operating during the first year of operation after launching. We want to have an option for 2 years + 2 years with operation of the solution and in addition an option for any up-scaling and/or further development of the service within the contract period.
The Norwegian Directorate for education and training/competence Norway will have the opportunity to trigger an option regarding extension of parts of the assignment in 2 rounds, each time for a duration of 2 years, in addition to the original contract duration of 2 years.
The Norwegian Directorate for education and training/competence Norway's triggering of options is subjected to political decisions.
The Norwegian Directorate for education and training/competence Norway will have the opportunity to trigger an option regarding extension of parts of the assignment in 2 rounds, each time for a duration of 2 years, in addition to the original contract duration of 2 years. Parts of the assignment means further operation of the service that will be developed for launching. The Norwegian Directorate of education and training/competence Norway will decide whether trigger by 1.9.2021 and 1.9.2023. If the options are not triggered they lapse. Stipulated value is approx. 2 000 000 NOK per 2 year period.
The Norwegian Directorate for Education and Training/Competence Norway will have the opportunity to trigger an option concerning further development of the first delivery. The Norwegian Directorate for education and training/competence Norway will decide if the option is triggered continuously during the contract period.
The Norwegian Directorate for education and competence/competence Norway will have the opportunity to trigger an option to up scale the e-advisory service with multiple e-advisor/agent licenses during the at an any given time applicable contract period. Cost per license-agent must be completed in the attached price form. Any other operational costs must be disclosed.
The Norwegian Directorate for education and training/competence Norway's triggering of options is subjected to political decisions.