Public procurement notice: Contract Notice
Published: 2019-03-26
Buyer: River Clyde Homes
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 32524000 | 72510000: Computer-related management services
Submission deadline: 2019-04-22
Award criteria: The most economic tender

Technical requirements: RCH are looking to procure a suitably experienced and competent company to undertake managed services and unified communications.
River Clyde Homes is a “not for profit” affordable housing provider that owns and manages over 5 800 homes and provides factoring services to a further 2 200 homes in the Inverclyde area. We hold the Investor's In People Gold standard, and employ over 250 members of staff, including 58 specialist trades operatives. RCH require to procure an experienced and competent contractor to undertake managed services and unified communications.
As part of this tender RCH are seeking a managed services supplier who has the capability to provide:
— solution design for the implementation of an Online Communication Solution as RCH’s UC and telephone solution. Implementation of said Online Communication Solution UC services for all RCH users including desk and mobile devices,
— provision of an omnichannel contact centre which and as a minimum includes inbound and outbound telephony, email, text messaging (SMS), web chat and social media (minimum of Facebook and Twitter public posts and direct messages) solution needs to integrate with RCH Voice Recording solution (Liquid Voice),
— mobile devices, SIM card rental, billing management and calls including porting of RCH’s mobile numbers to the solution,
The contract will run for an initial 4-year duration. RCH reserve the right, at its sole discretion to extend any resultant agreement for up to a further 3 12-month periods.
Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.
ESPD Question 4B.5.1 — it is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below: employers liability insurance = 5 000 000 GBP.
4B.5.2 — it is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below: public liability insurance = 5 000 000 GBP, professional indemnity insurance = 2 000 000 GBP.
4B.6 — the bidder’s company name and registration number will be used to obtain a financial risk assessment report from Dun & Bradstreet. Only companies that are deemed to be financially stable by RCH’s Finance Department, on the strength of their financial report will be eligible to be a party to the contract. It is the tenderers responsibility to ensure that the information held by Dun & Bradstreet is up to date at the time of submission.
ESPD Question 4C.1.2 — bidders require to provide 3 examples of the successful delivery of contracts that are close in nature and scope to RCH’s requirement. Bidders require to describe the scope of the contracts, what their responsibilities are/were, what the scale of the contract was, and how they have performed within the contract.
— provide unified communication solutions covering telephony (mobile-PSTN-VoiP), email, SMS and social media,
Bidders will also be required to provide written references from 2 of the 3 clients listed along with their ESPD response. The references should provide a summary of the works undertaken and indicate the clients own satisfaction levels with the quality of service they received. Bidders who simply provide the company name, value and date will fail in this element. (Worth 50 % of ESPD Score).
4C.2 — bidders are required to provide details of the actual ICT staff that are available to service the contract in the event of a successful bid. Each staff member’s core skills, qualifications, accreditations, experience and competency should be provided.

Eligibility requirements: Not relevant to this procurement process.