Public procurement notice: Contract Notice
Published: 2020-02-28
Buyer: Fáilte Ireland-National Tourism Development Authority
Country: IE
Contract type: Services
Procedure: Open procedure
CPV classification: 72225000: Systems quality assurance services | 79400000
Estimated value: 2500000 EUR
Submission deadline: 2020-03-26
Award criteria: The most economic tender

Technical requirements: Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre.
Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.
Fáilte Ireland recognises the importance of delivering a quality experience for our visitors therefore, Fáilte Ireland invests heavily in visitor attractions, supporting the opening of 12 new or enhanced large scale attractions in 2019 including MoLI, Kylemore Abbey and Brú na Boinne visitor centre.
Fáilte Ireland now intends to establish a visitor experience assessment and benchmarking scheme for attractions in Ireland.
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government procurement opportunities portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;
5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time;
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return Fully completed questionnaires in order to avoid the risk of elimination from the competition at the application stage.
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.

Eligibility requirements: As per the tender documentation available for downloading from www.etenders.gov.ie

Award value: 2500000