Public procurement notice: Contract Notice
Published: 2022-12-16
Buyer: Electricity Supply Board ( ESB )
Country: IE
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 48460000 | 48481000 | 48771000 | 72000000 | 72261000: Software support services
Submission deadline: 2023-02-02
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
ESB Customer Solutions services electricity and gas customers in the Republic of Ireland, Northern Ireland and Great Britain. ESB Customer Solutions offers a range of products from Standard Variable Tariffs, Fixed Tariffs and bespoke tariffs for our larger customers. In addition to ESB Customer Solutions commodity offerings we provide a range of non-commodity products and services to both residential and commercial customers.
ESB Customer Solutions is seeking to acquire Cloud based SaaS solution(s) that will create and manage all current and future quotation, pricing, product management, demand forecasting and sales requirements. This is to update and enhance our current system. The business currently doesn’t have the capability for market diversification as our systems have been in place for several years which limits our ability to create newer designed products.An enduring support model will also be required for these solutions.
The solution will be used in the Republic of Ireland, Northern Ireland and potentially the Great British market in the future.
Lot 1 - Pricing and Products Software Solution  – Business and residential commodity (gas and electricity)
Standard Variable Tariff: This is a bundled tariff available to customers in each segment. Bundled tariff is when all components are calculated, and a single rate per charging period is offered to the customer.
Fixed Tariff: Fixed tariffs are designed to ensure certainty for customers. Their attributes are focused on being fully or partially constant (e.g. energy proportion fixed) for a specific length of time, 1, 2, 3, 4, 5 years.
Time of Day: This product is presented both bundled and unbundled. Unbundled is when the components of a quotation is separated out and displayed to the customer. This product offers the customer a different rate at different times of the day.
Flexible Tariff: This product allows the customer to set a price based on a current commodity index (i.e. base rate) and allows the customer throughout the contract to create firm rates in line with movements between the “base rates” and the current index price.
Market Tracker: This product allows the customer to pay all market prices. The customer agrees to the uncertainty of the market energy prices and is charged as per the half hourly/daily energy price the market settles on.
The calculation of a price includes internal and external factors. There are several external costs which must be calculated in the price and these prices vary based on a customer’s meter or demand characteristics. The ability to identify these charges and apply them accurately to a customer in line with market rules.
Index pricing is a suite of products which ESB Customer Solutions offer. The ability to have interchangeable index’s available to the Pricing Analyst. Customers interact with a portal where they can see current prices and “lock-in” prices.
The creation of a tariff/price for a customer is complex and requires a lot of inputs and dependencies . The ability to allow the user to create and configure any of these elements in the creation of a product.
ESB Customer Solutions has a demand for accurate financial forecasting. ESB Customer Solutions require a system which could report on each product or a selection of products.
Applicants will be assessed on the quality of their responses to the rules and criteria outlined in the qualification questionnaire and it is anticipated that  the top scoring 5 applicants will be invited to tender, subject to that number qualifying.

Eligibility requirements: As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID 229379