Public procurement notice: Contract Award Notice
Published: 2022-10-04
Buyer: Danmarks Nationalbank
Country: DK
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 48000000 | 72000000 | 72200000 | 72220000: Systems and technical consultancy services | 72253000: Helpdesk and support services
Estimated value: 60815839 DKK
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Danmarks Nationalbank (the contracting authority) is the central bank of Denmark, which is an independent selfgoverning institution established by law. Danmarks Nationalbank's purpose is to ensure stable prices, safe payments and a stable financial system. This contract notice intends to establish a Services Framework Agreement with a Service Provider on the delivery of Enterprise Service Management related Services.  The existing Enterprise Service Management is based on ServiceNow (“DN ServiceNow”), and it went live in production June 2018.  Users on the platform are comprised of personnel from the Danmarks Nationalbank as well as personnel from external service providers contracted to handle services on an array of platforms.   The Customer currently has four instances: DEV, TEST, PREPROD and PROD and also intends to keep these going forward.
The Customer generally aims to leverage the out-of-the-box functionality provided by ServiceNow to the greatest extent possible. However, in a number of areas it has been necessary to implement customisations, namely:
•	Multivendor support. Flexible least privileged access functionality enabling a given external service provider to access records and/or configuration items related to the services contracted to that company, while preventing users from that company from accessing records related to services handled by other service providers. User from the Customer are able to make any given record available for service providers not normally able to access it.
•	Change management customisations enable distributed and scaled approval governance based upon selected service, automatically created tasks for implement and review states support operation and accountability
•	CSM partner portal contains functionality enabling external service providers to view and manage own backend users through the partner portal
•	Release management is built based upon an existing stub of functionality with bespoke functionality and extended as a bespoke solution.
•	Certificate management is built as a bespoke application from scratch. The application is used to manage an array of certificate types used by the Customer and to trigger renewal workflows for expiring certificates.
•	Service management integration engine is largely built from scratch to be used for integration to third party service management solutions based upon the REST API.
The Customer intends to enter into a four-year agreement regarding an enterprise service management platform, encompassing:
Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at www.retsinformation.dk), the following deadlines apply to the lodging of complaints:
Complaints for not having been selected must be submitted to the Danish Complaints Board for Public Procurement before the expiry of 20 calendar days, see section 7(1) of the Act, from the day after submission of notification to the candidates concerned of the identity of the successful tenderer where the notification is accompanied by an explanation of the grounds for the decision in accordance with section 2(1), para (1) of the Act and section 171(2) of the Danish Public Procurement Act.
In other situations, complaints of award procedures, see section 7(2) of the Act, must be lodged with the Danish Complaints Board for Public Procurement before the expiry of:
1) 45 calendar days after the contracting entity has published a notice in the Official Journal of the European Union that the contracting entity has entered into a contract. The deadline is calculated from the day after the day when the notice was published.
2) 30 calendar days calculated from the day after the day when the contracting entity has notified the candidates concerned that a contract based on a framework agreement with reopening of competition or a dynamic purchasing system has been entered into where the notification has included an explanation of the relevant grounds for the decision.


Winner: Deloitte Statsautoriseret Revisionspartnerselskab
Award value: 60815839
Number of bids: 3