Public procurement notice: Contract Award Notice
Published: 2021-03-03
Buyer: EirGrid plc
Country: IE
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 48445000 | 72261000: Software support services | 72263000: Software implementation services | 72266000: Software consultancy services
Estimated value: 3200000 EUR
Award criteria: The most economic tender

Technical requirements: The purpose of the Pre-Qualification Questionnaire (PQQ) is to invite qualification applications from interested parties for the provision of a Customer Relationship Management System (CRM) together with Support and Maintenance. The PQQ attached provides a detailed description of the scope of requirements for the CRM and support and maintenance we wish to procure. It also provides information about the selection procedure being used to qualify candidates.
The framework agreement period will be for an initial duration of 4 years with the option to extend annually for up to an additional 4 years, subject always to the satisfactory performance of the supplier. EirGrid envisages this project being a solution which will evolve over time and therefore intends awarding a contract with a potential maximum relationship of 20 years including options for renewal at various stages over the life of the arrangement.
The Scope of Requirements is expected to include, but is not limited to the supply of a Customer Relationship Management System and Support and Maintenance for the Eirgrid Group.
• EirGrid requires an inclusive support agreement for CRM that in addition to standard system/application support recognises the need for user application support. This will include, but not be limited to, the following related services:
• licensing: successful tenderer will be expected to manage CRM licence allocation/removal to ensure optimal use/lowest cost of ownership for EirGrid,
• support and advice on system Infrastructure for production, pre-production and test environments, etc.
The initial contract period envisaged is four years with the possibility to extend annually up to a further four years, subject always to the satisfactory performance of the supplier.
The estimated spend of EUR 3 200 000 is taking into account the full duration of the contract including the possible extensions.
Under Article 50.F as set out in Council Directive 2014/25/EU as transposed into Irish law by the European Union Award of Contracts by Utility Undertakings) Regulations 2016 (S.I. 286 of 2016) (the ‘Regulations’) and given the complexity of EirGrid system set-up, the software installed may become embedded into EirGrid systems architecture. This may lead to future contracts for continuous support. Therefore EirGrid may award future contracts for continuous support up to the maximum allowed 20 years, subject always to the satisfactory performance of the supplier.
1) Interested parties must register their interest on the eTenders website ww.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
5) It will be a condition of award that candidates are tax compliant and are in a position to produce a valid tax clearance certificate or eTax Clearance from the Revenue Commissioners when requested;
6) If for any reason it is not possible to award the contract one or more of the tenderers invited following the conclusion of this competitive process, the contracting authority reserves the right to award the contract to the next ranked tenderer as appropriate;
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or any contract awarded;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;


Winner: Storm Technology Ltd
Award value: 3200000