Public procurement notice: Contract Notice
Published: 2020-04-16
Buyer: Norsk Tipping AS
Country: NO
Contract type: Services
Procedure: Competitive procedure with negotiation
CPV classification: 64200000 | 64210000 | 64212000 | 64212100 | 64216000
Submission deadline: 2020-05-14
Award criteria: The most economic tender

Technical requirements: The aim of the procurement is to try to gather services within SMS, communication services for employees and central internet communication that can be covered by one or several tenderers. Norsk Tipping currently has separate contracts, but would like to gather one or several of the contracts if appropriate. The communication services are necessary for ensuring that Norsk Tipping's employees have communication systems and tools to communicate with customers and provide gaming products.
The aim of the procurement is to try to gather services within SMS, communication services for employees and central internet reception that can be covered by one or several tenderers. Norsk Tipping currently has separate contracts, but would like to gather one or several of the contracts if appropriate. The communication services are necessary for ensuring that Norsk Tipping's employees have communication systems and tools to communicate with customers and provide gaming products.
Norsk Tipping expects, in line with the digital commitment and developments in recent years, that the amount of mobile communication will increase, at the same time as it becomes more nuanced and adapted to each customer to a greater and greater degree. Norsk Tipping is looking for to make its mobile communication with customers cost efficient, hence we are looking to move customer services from SMS to push notifications. The message services will still be expected to be free of charge for the company's customers, without there being any guarantee for this.
Electronic forms of communication with the company's customers and employees play a central role in Norsk Tipping's digital commitment, this brings about the need for this procurement. The company's existing contract in this area with Telenor expires on 31 December 2020. It will be replaced by a new contract. It is important that tenderers have overall liability for the system.
Norsk Tipping currently offers push notifications for ‘one-to many’ notifications such as prize drawing notifications, campaigns and scoring notifications. More personalised notifications are mainly sent by SMS and telephone. Norsk Tipping would like to move more of this over to push notifications and in general be able to offer more personalised push notifications. Norsk Tipping would like a system that handles the registration of mobile units for push notifications, as well as integration and dispatches to the different platform specific push services. The system must forward notifications from different services as push notifications to users of Norsk Tipping's applications. This will first be on Android and iOS and preferably also on the web.
Norsk Tipping intends to enter into a contract with a tenderer for the delivery of high performance internet communication and services for ensuring this. Norsk Tipping currently has high performance internet communication from both Telia and Telenor. The contract with Telenor will expire in the summer and a new contest must therefore be held. The communication is currently provided as Internet transit on fibre with close to 100 % running time. Norsk Tipping AS (AS202230) currently has a status as a LIR (Local Internet registry) and has separate official addresses for both IPv4 and IPv6. The need that must be met is the provision of internet transit communication with close to 100 % running time. In particular the capacity in the entire delivery chain is important. Security services are also important to guarantee running time and capacity.