Public procurement notice: Voluntary Ex Ante Transparency Notice
Published: 2019-10-09
Buyer: Sykehusinnkjøp HF
Country: NO
Contract type: Services
Procedure: Contract award without prior publication
CPV classification: 48330000 | 48451000 | 48460000 | 48780000 | 72212330
Estimated value: 4600000 NOK

Technical requirements: Sykehusinnkjøp HF [the Norwegian Hospital Procurement Trust] currently has a fragmented management system and there is no common software tool to administer the current management system. To support Sykehusinnkjøp HF’ [the Norwegian Hospital Procurement Trust’s] strategies and steadily increasing need for better planning, implementation and management of their own activities, Sykehusinnkjøp HF [the Norwegian Hospital Procurement Trust] needs to procure a software tool for a process-based management system. The objective of the procurement is a software tool for a process-based management system to establish an efficient management system that facilitates quality management.
The management system must function as a framework around the business objective, processes and methods. The system also includes how the business activities are planned, implemented, evaluated and corrected (PDCA methodology; Plan, Do, Check Act).
The management system must document how the employees work in accordance with the objectives and methods set in compliance with defined processes, as well as consistent quality in deliveries and services. The Norwegian Hospital Procurement Trust’s strategy says that we must make seamless deliveries and in close cooperation with the health trusts. The Norwegian Hospital Procurement Trust’s processes are part of the end-to-end process area ‘need for deliveries’ in the health trusts and the trusts have roles and responsibilities in the processes of the Norwegian Hospital Procurement Trust. This means that the health trusts must have access to see our processes and associated templates as well as roles and interfaces. Establishment of a management system is therefore an important success criteria for coordinating core processes, support and management processes in the different divisions/departments, both internally and external to the Norwegian Hospital Procurement Trust’s owners and companies that the Norwegian Hospital Procurement Trust delivers services to.
The Norwegian Hospital Procurement Trust’s core processes are planning and implementation of procurements, in addition we have management and support processes that contribute to building quality in the business and the work we do at management and employee levels. A complete management system must include all of the business processes and make these available for all employees.
The Norwegian Hospital Procurement Trust intends to procure QualiWare from the supplier, Qualisoft AS. The intention is to deliver the service as a SaaS delivery. QualiWare as a Service (SaaS), is the software installed and delivered in combination with operation over the internet, and software related support and maintenance services, as a combined service based on SSA-L.
Since the ICT strategy of the company has not been finally decided, it may be appropriate to change to another operating solution if the purpose of the procurement related to the point of the strategy to deliver seamlessly and in close cooperation with the health trust can best be met by another operating system during the contract period.
The terms in the Public Procurement Regulation § 13-4 letter b) are considered met as competition is impossible due to technical reasons and there are no reasonable alternatives. In this instance only Qualisoft AS can deliver the tool QualiWare that is utilised in the Norwegian Hospital Procurement Trust Western Division, with seamless integration with the Western Norway Regional Health Authority and the Norwegian Hospital Procurement Trust as of today.
Before the transfer of undertaking to the Norwegian Hospital Procurement Trust, the Western Division was a 100 % owned health trust in the Western Norway Regional Health Authority, Helse Vest Innkjøp HF [the Western Norway Regional Health Authority Procurement Trust]. This health authority built a management system in the Qualisoft solution in 2016, where all core processes were defined in the system. The system is also an integrated part of the services delivered to trust in the Western Norway Regional Health Authority that uses Qualisoft as a process-based management tool. The divisions processes are designed with connection directly to the processes in the Western Norway Regional Health Authority, and one achieves efficiency by these being maintained and developed in the same system. After the transfer of undertaking to the Norwegian Hospital Procurement Trust, the Western Division has continued to maintain the core processes in the system. Significant costs have been incurred in designing and maintaining processes in this system, around 2 000 000 NOK-3 000 000 NOK in total.
The cost of purchasing this tool in order to be able to build on what is already used compared to the additional cost if one has to adjust to a new system throughout the organization after a completed competition is of particular importance. It is in particular the value of processes already developed, as well as the connections to the use of the system in the Western Norway Regional Health Authority and future connection to the Norwegian Hospital Procurement Trust and replacement costs connected to training/implementation, which means that the contracting authority considers that there are no reasonable alternatives. In such circumstances, the replacement costs will be significant in relation to the procurement value, and in a competition must be emphasised for any tenderers of other systems. According to the contracting authority, this means that there are no reasonable alternatives to the QualiWare solution by Qualisoft AS.


Winner: Qualisoft AS
Award value: 4600000