Public procurement notice: Contract Notice
Published: 2020-08-26
Buyer: Walsall Council
Country: UK
Contract type: Services
Procedure: Competitive dialogue
CPV classification: 72200000 | 72220000: Systems and technical consultancy services | 72221000: Business analysis consultancy services | 72224000: Project management consultancy services | 72227000: Software integration consultancy services
Estimated value: 8000000 GBP
Submission deadline: 2020-09-21
Award criteria: The most economic tender

Technical requirements: The Council is seeking an integration and implementation partner that can take the Council’s functional requirements through the below stages:
As part of the service transformation, the chosen provider will be expected to re-engineer the Councils current ways of working and lead on redesign and digitalisation of its processes. The Council views the provision of effective service transformation as a critical success factor for this contract and of at least equal importance to the technical system integration components, including platform build, technical design and process build.
The Council has identified that it currently does not hold a single view of its service users, has no ‘front door’ for access to our services and has limited integration of services. A key priority for the customer access management (CAM) work stream is therefore investment in a fully integrated customer relationship management (CRM) system. The new CRM platform will be a key enabler to help support the Council in addressing the issues described above and facilitate efficient and effective communication with its Service Users. The Council is seeking an integration and implementation partner that can take the Council’s functional requirements through the below stages:
As part of the service transformation, the chosen provider will be expected to re-engineer the Councils current ways of working and lead on redesign and digitalisation of its processes. The Council views the provision of effective service transformation as a critical success factor for this contract and of at least equal importance to the technical system integration components, including platform build, technical design and process build. The Council has identified Microsoft Dynamics 365 CE and the supporting technology stack
as the chosen digital platform. The provision of Microsoft licences do not form part of this contract and will be
 source by the Council independently.
Interest in this contract process should be expressed via the Council’s eTendering Portal — https://in-tendhost.co.uk/walsallcouncil The Council reserves the right to cancel the procurement and not to proceed with the contract. The Council also reserves the right not to award a contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by bidders in preparing their SSQ or tender submissions. Under this project the contractor is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the project. Accordingly contract performance conditions may relate in particular to social and environmental considerations.
The Council will incorporate a standstill period at the point when information on the proposed award of the contract is communicated to tenderers. The standstill period, which will be for a minimum of ten calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. Aggrieved parties who have been harmed or are at risk of harm by any breach of the Council’s obligations may take action in the High Court (England, Wales and Northern Ireland).


Award value: 8000000