Public procurement notice: Contract Notice
Published: 2016-08-06
Buyer: Post Office Limited
Country: UK
Region: UNITED KINGDOM
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72413000: Website design services | 79310000 | 79311000 | 79311300 | 79312000
Estimated value: 2500000 GBP
Submission deadline: 2016-09-02
Award criteria: The most economic tender

Technical requirements: Post Office Limited seeks to enter into a Framework Agreement with multiple suppliers for the provision of market research and customer insights services to include all aspects of the end-to-end research process including recruitment, fieldwork, data processing, analysis, reporting, presentations etc.
It is intended that there will be 4 Lots under the Framework Agreement. It is estimated that the total annual value of the services across all 4 Lots will be circa £2,500,000. The estimated annual value per lot is as follows:
Post Office Limited cannot guarantee any level of work or spend throughout the life of this Framework Agreement. E-auctions may be used as part of any mini-competition process when awarding contracts under the Framework Agreement.
It is envisaged that the final Framework will consist of 10-12 suppliers across the entire agreement.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
— Post Office will require successful agencies to give evidence of knowledge and expertise in Qualitative and Quantitative research. Agencies must be able to demonstrate capabilities in both and should be able to demonstrate experience in delivering strategic insight for multi-channel retailers/financial services providers or a similarly structured business to Post Office Limited.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Post Office will require agencies to give evidence of knowledge and expertise in mystery shopping techniques
Agencies should be able to demonstrate experience in delivering mystery shopping programmes for multi-channel retailers/financial services providers or similarly structured businesses to Post Office Limited.
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Post Office will require agencies to give evidence of knowledge and expertise in online/website customer feedback measurement. Agencies should be able to demonstrate experience in delivering strategic insight on website experience for multi-channel retailers/financial services providers or similarly structured businesses to Post Office Limited. Post Office Limited have a large scale Customer panel for research purposes however Post Office Limited may expand this and develop additional community research requirements.
Digital user testing of existing and new large scale Digital propositions as part of the Post Office strategic development of the digital channel. Post Office will require proven experience of user testing digital prototypes and a broad spectrum of testing options relative to the nature of the test requirements.#
The Contracting Authority intends to use an eTendering system in this procurement exercise and reserves the right to use a reverse auction.
Post Office Limited requires the provision of market research services for the following 4 areas, each covered as a separate Lot, which are listed below. It is intended that the services will relate to the Post Office branches across the UK (circa 12 000) as well as Post Office Limited's numerous online channels/products. The precise requirements will vary depending on the level of the Post Office business concerned — i.e. whether it is national, regional, local or branch level. Agencies must (i) be Association of Qualitative Research (AQR) members or equivalent, and also (ii) hold Market Research Society (MRS) Company partner/full member status, ESOMAR or equivalent.
Lot 4: Continuous website feedback programme, panel and communities and digital user testing services — i.e. AB testing, website user experience testing — For the avoidance of doubt there will not be a requirement to build websites for Post Office Ltd

Eligibility requirements: Applicants will be assessed in accordance with regulations 57-64 of PCR 2015. Please refer to the PQQ for further information. Suppliers Instructions How to Express Interest in this Tender~: 1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://postoffice.bravosolution.co.uk and click the link to register — Accept the terms and conditions and click ‘continue’ — Enter your correct business and user details — Note the username you chose and click ‘Save’ when complete — You will shortly receive an email with your unique password (please keep this secure) 2. Express an Interest in the tender — Login to the portal with the username/password — Click the ‘PQQs / ITTs Open To All Suppliers’ link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) — Click on the relevant PQQ/ ITT to access the content. — Click the ‘Express Interest’ button at the top of the page. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs’ page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking ‘Buyer Attachments’ in the ‘PQQ/ ITT Details’ box 3. Responding to the tender — Click ‘My Response’ under ‘PQQ/ ITT Details’, you can choose to ‘Create Response’ or to ‘Decline to Respond’ (please give a reason if declining) — You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT — There may be a mixture of online and offline actions for you to perform (there is detailed online help available) You must then submit your reply using the ‘Submit Response’ button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk. Applicants will be assessed in accordance with regulation 58 of PCR 2015. Please refer to the PQQ for further information. Please refer to the PQQ for further details. Applicants will be assessed in accordance with regulation 58 of PCR 2015. Please refer to the PQQ for further information. Please refer to the PQQ for further details available as per the details in the Electronic access to information in section I.1) https://postoffice.bravosolution.co.uk
Applicants will be assessed in accordance with regulation 58 of PCR 2015. Please refer to the PQQ for further information. Please refer to the PQQ for further details.
Applicants will be assessed in accordance with regulation 58 of PCR 2015. Please refer to the PQQ for further information.
Please refer to the PQQ for further details.
Applicants will be assessed in accordance with regulation 58 of PCR 2015. Please refer to the PQQ for further information. Please refer to the PQQ for further details available as per the details in the Electronic access to information in section I.1) https://postoffice.bravosolution.co.uk
Please refer to the PQQ for further details available as per the details in the Electronic access to information in section I.1) https://postoffice.bravosolution.co.uk