Public procurement notice: Contract Award Notice
Published: 2023-06-12
Buyer: Lappeenrannan kaupunki
Country: FI
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 72000000
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The contract covers the supply of a ticketing and fare collection system, and the development of APIs in cooperation with the contracting authority and other service providers wishing to integrate their services with the system. The contract covers the System as a service together with maintenance and support services.
The public transportation of Lappeenranta operates four different types of services; local public transport,  rural commuter bus services, school transportation and on-demand taxi services. There are 17 busses operating for local transportation, 18 busses for rural area and 32 busses for school transportation. The average number of local journeys before the covid-19 was 1.8 million and 0.3 million journeys in commuter traffic.
Altogether 35 local and commuter busses (and possibly Taxis in case of demand responsive transport, DRT)  will be equipped with the new ticketing and payment system.
The system shall be an ID-based system, i.e. each client/customer will have his/her account (travel account) which collects the client’s travelling and payment information and also, any information on travel subsidies.
The development of the ticketing and fare collection system should provide solutions to the following needs:
- the public transportation (buses mainly) requires tools and clear administering and displaying of the routes and easy payment solutions,
- needs to allocate the subsidised transportation, especially attached to social and health services, to the travel account
- allowing multiple ticket sales channels, such as over the mobile phone, webshop, etc. without excessive additional equipment
- validating the tickets on boarding and enabling self-service ticket purchases preferably using EMV contactless cards, preselling tickets, collecting payments and clearing,
- real-time information on vehicle location, stop departure time forecasts and traffic disruption messages through the website and mobile application and also on public displays (in the vehicle and the stations and stops),
- data collection (user interaction, location, time-date information) and processing of data for extracting information on passenger flows, and loads during particular periods, in order to improve traffic operations and meet the needs for passenger transportation demand, statistical purposes and monitoring,
- an open application programming interface for commercial utilization. The API shall be well documented and support easy commissioning of the system. The interface will be developed further with commercial actors and provided free of charge for utilisation.
The contracting authority expects the candidates to provide innovative perspectives in coordinating the Demand Responsive Transport (DRT)  and the ticketing and fare collection system. See the separate appendix for a more detailed description.
The Functional Requirements annexed to this invitation and reflecting the requirements above are provided as a draft. The contracting authority reserves the right to make changes to the requirements and options during the negotiation phase of the procurement. The contracting authority is entitled to change the status of a particular requirement, for example from non-mandatory to mandatory.


Winner: Ridango AS
Number of bids: 8