Public procurement notice: Contract Notice
Published: 2018-03-27
Buyer: Bærum kommune
Country: NO
Contract type: Services
Procedure: Open procedure
CPV classification: 72222300: Information technology services | 79342300
Estimated value: 6800000 NOK
Submission deadline: 2018-04-27
Award criteria: The most economic tender

Technical requirements: The objective of this procurement is to replace the current system for handling customer enquiries, at the same time as allowing for expansion of future solutions to be able to include multiple disciplines.
In 2017 the contracting authority established a service centre with the purpose of assisting and supporting managers and employees in Bærum kommune regarding administrative oriented enquiries in the disciplines of Wages, HR, Procurements and accounts. To handle the customer enquiries in the new service unit, in 2017 a service management system was procured, Puresevice, that was supposed to cover the need for case follow up in a start-up period.
The objective of this procurement is to replace the current system for handling customer enquiries, at the same time as allowing for expansion of future solutions to be able to include multiple disciplines.
In 2017 the contracting authority established a service centre with the purpose of assisting and supporting managers and employees in Bærum kommune regarding administrative oriented enquiries in the disciplines of Wages, HR, procurements and accounts. To handle the customer enquiries in the new service unit, in 2017 a service management system was procured, Puresevice, that was supposed to cover the need for case follow up in a start-up period.
The contracting authority also wants an option to expand the system to include a further 100 case handlers. The expansion concerns preferably areas such as property operation, management organisations for professional systems and the IT department (DigIT).
The subject areas supported by own systems. Advanced integration with multiple of these may be relevant.
In addition, an option has been defined for Chatbot. It is regardless desirable to have support for this but the contracting authority is also open to this being part of the delivery.
A certificate for tax and VAT issued by either the local tax office or the tax collection office where the tenderer's head office is located. The certificate can be obtained from Altinn.no. The certificates shall not be older than 6 months, from the tender deadline.
Norwegian tenderers who are not subject to VAT must provide confirmation of this from the national tax board.
Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities.
Foreign companies: Verification that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.
The tenderer is required to be financially solvent, which gives the contracting authority the security that the tenderer will be financially viable throughout the period of the agreement.
A creditworthiness of A (creditworthy) is required to be eligible for this competition. Tenderers with a lower rating will be rejected.
Extended credit rating /report, not older than three months, from a publicly certified credit company, which includes a credit rating of the tenderer - typically given by a letter or a short text, as well as an explanation of this. The report shall be based on the last known accounting figures. The date must be clear.
Companies without sufficient credit rating, newly started companies with a credit rating of AN, individual foreign companies or companies without reporting obligation to the Brønnøysund Register centre will not always be able to document that the requirement is met. In such instances, they will be able to compensate with a satisfactory credit rating which provides an equivalent security for implementation ability. These alternative documents must be included with the tender.

Eligibility requirements: Requirement 1 – Tax certificates. The tenderer's tax and VAT payments shall be in order. Documentation: Tax and VAT certificates. A certificate for tax and VAT issued by either the local tax office or the tax collection office where the tenderer's head office is located. The certificate can be obtained from Altinn.no. The certificates shall not be older than 6 months, from the tender deadline. Norwegian tenderers who are not subject to VAT must provide confirmation of this from the national tax board. Foreign tenderers must provide certificates from equivalent authorities to the Norwegian authorities. Requirement 2 — Company registration certificate. The tenderer shall be a legally established company. Documentation: Norwegian tenderers: Company registration certificate. Foreign companies: Verification that the company is registered in a trade or business register as prescribed by the law of the country where the tenderer is established.

Award value: 6800000