Public procurement notice: Contract Award Notice
Published: 2024-12-17
Buyer: Digitaliseringsdirektoratet
Country: NO
Region: NO081
Contract type: Services
Procedure: Negotiated with prior call for competition
CPV classification: 48740000 | 72212740 | 72220000: Systems and technical consultancy services | 72223000: Information technology requirements review services | 72230000: Custom software development services
Estimated value: 3000000 NOK
Award criteria: quality, price

Technical requirements: Brief summary of the procurement Project "Cross language effective communication (TEK)" aims at improving the first contact with the police for users without Norwegian or English knowledge. We anticipate that this involves the use of language technology to ensure that all users, regardless of their language background, have equal access to the police ́s first-line services. Language barriers in public communication and information restrict the availability of necessary services for residents speaking other languages. This is a very growing group. This project seeks to contribute to improved public service provision by removing language barriers, which can increase availability, efficiency, service and quality of essential and vital services for all community groups. The project ́s delivery aim is to have validated a concept with decision basis and recommendations for further development and financing with a clear value and effect for users, as well as a clear organisational "home" for the police system with a transferable value to other entities in the public sector. The objective of the procurementThrough this procurement, we would like to get the correct competence in order to carry out a good Stimulab project. All Stimulab projects shall follow the triple diamond and the tenderer must offer competence in the execution of all the diamonds, even if we do not know what the delivery is at the start of the project. The diagnosis phase will reveal what the delivery will be and how far the implementation will take. Since the project is a part of Stimulab, it shall have an open and experimental approach and it has therefore not been given in advance what the concrete delivery in each project will be. But the projects shall result in an anchored and committed system that is either implemented or shall be implemented, or a platform for further development. This will depend on the project ́s complexity and size and will be uncovered in more detail in the diagnosis phase. The Contracting Authority for this project is the Police Directorate.Digdir is carrying out this procurement on behalf of the contracting authority as a part of Stimulab. Budget: NOK 1 500 000 + option for up to NOK 1,500,000 excluding VAT. Duration of the agreement The agreement will probably have a duration of up to 12 months. Automatic extension after the end date The contract will be automatically extended by six, 6, months after the end date, unless the Customer notifies the tenderer in writing that it will not be extended. In this period the Customer will assess whether the options shall be used. Option for further extensions of the contract. The customer has the right to extend the contract for up to 24 months and set a new end date. The Contracting Authority will notify extensions in writing at least 1 month prior to the end date.
The project "Cross language effective communication (TEK)" aims at improving the first contact with the police for users without Norwegian or English knowledge. We anticipate that this involves the use of language technology to ensure that all users, regardless of their language background, have equal access to the police ́s first-line services. This project seeks to contribute to improved public service provision by removing language barriers, which can increase availability, efficiency, service and quality of essential and vital services for all community groups.


Winner: PricewaterhouseCoopers AS (hovedenhet)
Number of bids: 5