Public procurement notice: Contract Notice
Published: 2020-07-17
Buyer: NHS Commercial Solutions
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 30200000 | 30231300 | 31682230 | 32000000 | 32232000
Estimated value: 94000000 GBP
Submission deadline: 2020-08-19
Award criteria: The most economic tender

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
Procurement of a Framework Agreement for Patient and Healthcare Communications and Related IT Services
The aim of this procurement is to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The authority recognises that the expertise required will exist both nationally and at a local level and aims to be as inclusive as is practicable in order that the awarding authority has the most appropriate resource available.
Lot 1: Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.
Lot 2: Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked to a corporate network.
Lot 3: Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors.
The service must ensure a smooth and seamless flow of communication between Trusts/Hospitals (Authorised Personnel) and Out-Patients.
The service must use a secured platform to communicate between Trusts/Hospitals and Out-Patients regarding their medical related issues including:
— medical sampling and questionnaire (related to the patient medical experience and or proposed new services),
The services must include (but not limited to) voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.
The service must have the capability to clearly distinguish between genuine messages and ‘spam’; ‘phishing’ or similar messages. Messages must be sorted and deliver as required.
The service should have the capability to deliver a detailed usage report (weekly/monthly/quarterly/annually) for monitoring, evaluation and audit compliance purposes.
Lot 5: Patient-friendly app development will be innovative, effective and designed to create value-added benefits to the patient medical experience. The service will allow the contracting authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle.
The service must have a secured platform for all patients to confirm their check-in for all pre-booked appointments engagements.
The service must communicate securely with other software used within our Trusts/Hospitals such as Microsoft 365, System One, etc.


Award value: 94000000