Public procurement notice: Contract Notice
Published: 2018-02-14
Buyer: Manchester City Council
Country: UK
Contract type: Services
Procedure: Restricted procedure
CPV classification: 32500000 | 48000000 | 48500000 | 64200000 | 72000000
Estimated value: 8000000 GBP
Submission deadline: 2018-03-15
Award criteria: The most economic tender

Technical requirements: Manchester City Council’s current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation’s approach to new ways of working and increased flexibility / agility and, as a result, there isn’t a result a path which aligns to the ICT Strategy.
In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a ‘Cloud First’ approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model.
Manchester City Council’s current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation’s approach to new ways of working and increased flexibility / agility and, as a result, there isn’t a result a path which aligns to the ICT Strategy (attached).
In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a ‘Cloud First’ approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model. The new solution will enable colleagues to communicate from any device and, within the collaboration platform, to initiate / receive / participate in a call, or hangout, and see presence visibility. It will also enable the contact centre to interact with citizens of Manchester, either over the phone or through the Council’s website.
Full details of the requirement can be found in the ITT document which can be downloaded from the City Council's electronic tendering portal, The Chest, at www.the-chest.org.uk.
The initial term of the Contract will be for 5 years (60 months) with an option to extend for up to an additional 3 years (36 months).
The above estimated value of the Contract incorporates estimated spend over the maximum 8 years (96) duration.
The Contract will be for an initial 5 year period, estimated to commence 1.3.2019, with an option to extend for up to an additional 3 years. The maximum term of the Contract being 8 years.
This is a restricted tender process and any interested party may submit a Request to Participate (RtP). It is anticipated that the Invitation to Tender (ITT) will be issued to the top 5 highest scoring submissions, who have also met all other criteria following evaluation of supporting evidence.
The Contract will be awarded for an initial term of 5 years with an option to extend for up to 3 additional years.
The estimated value incorporated into this notice (GBP 8 000 000) is representative of the estimated spend over the maximum term of 8 years.
The contracting authority expressly reserves the right not to award any contract as a result of the procurement process commenced by publication of this notice.
In no circumstances will the contracting authority be liable for any costs incurred by the candidate and any expenditure, work or effort undertaken prior to contract award is accordingly a matter solely for the commercial judgement of potential suppliers.
The contracting authority is using the e-business portal knows as The Chest (www.the-chest.org.uk) to conduct the procurement exercise. To gain access to the Request to Participate (RtP) documents tenderers must register their company details at the above website. Once registered, tenderers will be emailed a log-in and password, which will allow them to gain access to the Request to Participate documents.
Tenderers will need to electronically submit their completed documents (including online questionnaires) via The Chest on-line portal by 11:00 on 15.3.2018. Any supplier questions/queries will also need to be submitted via The Chest portal. No queries will be accepted or responded to outside of this facility. Under the agreement the provider(s) will be required to actively participate in the economic and social regeneration of, and surroundings of, the place of delivery of the agreement. Therefore selection and award criteria, specification requirements and contract performance conditions may relate in particular to social and environmental considerations.


Award value: 8000000