Public procurement notice: Contract Notice
Published: 2017-07-12
Buyer: Miljødirektoratet
Country: NO
Contract type: Services
Procedure: Competitive dialogue
CPV classification: 48000000 | 48517000 | 72210000: Software programming services | 72263000: Software implementation services
Estimated value: 3500000 NOK
Submission deadline: 2017-08-21
Award criteria: The most economic tender

Technical requirements: Norwegian Environment Agency is facing a replacement of the current case processing system for service related enquiries. A joint ICT sector strategy for the agencies under the Ministry of Climate and Environment (KLD). The system shall include the Agency's total requirement for processing service events for the following specialized fields: the ICT department in the Norwegian Environment Agency (OIT) with possible extensions for collaborating departments, the Document section (ODO), the HR section, House operations (OHU), the Environmental data Section (TMI), the Electronic Application centre (ESS), etc. The system shall support the processing of service enquiries from internal and external executive officers, as well as facilitate for a high level of service towards internal and external users. A joint ICT sector strategy for the agencies under the Ministry of Climate and Environment (KLD) shall also be prepared.
Norwegian Environment Agency is facing a replacement of the current case processing system for service related enquiries. A joint ICT sector strategy for the agencies under the Ministry of Climate and Environment (KLD). The strategy imply that the Norwegian Environment Agency from 01.01.2019 will be responsible for the ICT systems for the Directorate for Cultural Heritage and the Norwegian Polar Institute. The system shall include the Agency's total requirement for processing service events for the following specialized fields: the ICT department in the Norwegian Environment Agency (OIT) with possible extensions for collaborating departments, the Document section (ODO), the HR section, House operations (OHU), the Environmental data Section (TMI), the Electronic Application centre (ESS), etc. The system shall support the processing of service enquiries from internal and external executive officers, as well as facilitate for a high level of service towards internal and external users. A joint ICT sector strategy for the agencies under the Ministry of Climate and Environment (KLD) shall also be prepared.
Unless a different contract period or a different initiation date is agreed upon in annex 5, the agreement will be valid for 3 (three years) from the date of implementation. The contract will then be renewed automatically for 1 (one) year at a time, unless 3 (three) months notice is given by the contracting authority before the renewal date. The tenderer has the option to terminate the contract 12 (twelve) months prior to the notification of contract renewal.
The tenderers will be evaluated based on the contract award criteria given in the tender documentation.
Possible increase in numbers of executive officers or end users and new functionality during the contract period, within the estimated total contract value.

Eligibility requirements: See the requirements given in chapter 4 to the tender documentation.

Award value: 3500000