Public procurement notice: Contract Notice
Published: 2021-11-16
Buyer: Ministry of information society and administraton
Country: MK
Contract type: Services
Procedure: Open procedure
CPV classification: 72250000: System and support services
Estimated value: 12000000 MKD
Submission deadline: 2021-12-13
Award criteria: Lowest price

Technical requirements: The subject of this procurement is preventive, reactive and adaptive maintenance, including technical support to the users of the EPR system described below. The holder of the procurement is obliged to provide all the necessary licenses for the software solution, as well as licenses for upgrading or enhancing the performance of the solution, for a period of 2 years. Hosting the solution on a dedicated hosting platform is the responsibility of the Contracting Authority.
The Office for General and Common Affairs of the Government of the Republic of North Macedonia provides accounting and bookkeeping services to several state institutions in the Republic of North Macedonia. For that purpose, and for the purpose of more efficient and modern realization of this segment of its work, the Ministry of Information Society and Administration (MISA), has procured an Integrated Resource Planning System (EPR system), ERP Ultima, which is in operation and is used by the GCAO to perform daily duties, for the institutions that are users of their services. However, the continuous and uninterrupted functioning of the EPR system is related to the regular maintenance of the System and its functionalities.
The subject of this procurement is preventive, reactive and adaptive maintenance, including technical support to the users of the EPR system described below. The holder of the procurement is obliged to provide all the necessary licenses for the software solution, as well as licenses for upgrading or enhancing the performance of the solution, for a period of 2 years. Hosting the solution on a dedicated hosting platform is the responsibility of the Contracting Authority.
If the bidder submits a solution that is not part of ERP Ultima, the proposal for modernization of the IRP system should be with a source code, and for the needs of this project the first to use, change and upgrade of the same and it will be given to the contracting authority.
•	o proactive resolution of technical and systemic challenges by continuously diagnosing the current situation, ie recognizing all possible technical and systemic problems and resolving them;
•	o Functional maintenance that includes a series of actions of measurement, recording and analysis of relevant parameters and timely taking of appropriate measures, in order to ensure optimal and reliable operation of the IRP system and minimize the possibility of malfunction that would result in unexpected downtime.
•	o Installation, configuration and testing of system patches on products used in the IRP system in order to ensure the continuous and safe operation of the platform.
•	 Reactive maintenance of the IRP system, ie problem solving based on reported incidents, by determining the cause of the problem and solving it in the shortest possible time. This in particular covers, but is not limited to, technical defects, software problems, bugs, malfunctions of the IRP system or its components.
An integral part of this procurement is the maintenance and support of the vault payment application. The holder of the procurement within 3 months from the signing of the contract should submit a business analysis for integration, and after approval by the Contracting Authority and no later than 1 year from the signing of the contract the application for payment to the vault should be integrated into the IRP system.
The total number of institutions for which cloud resources are dimensioned is 50, and is currently used by 32 institutions (Annex 1) for the needs of which more than 38 active databases are used, while the total number of workstations on which the client part is installed is about 150. The number of institutions and the number of workstations can be increased according to the needs and requirements of the institutions, for which the contracting authority will provide cloud resources according to the needs. The holder of the procurement should provide an unlimited number of institutions and client access to the IRP system, in accordance with the guidelines of the contracting authority.
The subject of this procurement is preventive, reactive and adaptive maintenance, including technical support to the users of the EPR system described below.
.4.1 The public procurement contract will be given by applying the selection criteria: lowest price, by implementing an Open Procedure and an electronic auction.
1.4.2 The contracting authority, after the conducted electronic auction as the last phase in the open procedure, the contract will be given to the the economic operator whose offer has the lowest price.
2.2.1 The Contracting Party shall exclude any economic operator from the public procurement procedure if it determines that the economic operator, or the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or adopt decisions or to perform oversight over the economic operator, has been sentenced with an enforceable judgement in the last 5 years on committed crime that involves elements of the following crimes stipulated under the Criminal Code:
2.2.2. The contracting party shall exclude any economic operator from the public procurement procedure, if an economic operator:

Eligibility requirements: 2.2.1 The Contracting Party shall exclude any economic operator from the public procurement procedure if it determines that the economic operator, or the person who is a member of the executive or oversight body of said economic operator or who is authorized to represent or adopt decisions or to perform oversight over the economic operator, has been sentenced with an enforceable judgement in the last 5 years on committed crime that involves elements of the following crimes stipulated under the Criminal Code: - participation in criminal organization, - corruption, -tax and payroll tax evasion, -terrorism or criminal acts related to terrorist activities, - money laundering and financing terrorism, and - child labor and human trafficking. 2.2.2. The contracting party shall exclude any economic operator from the public procurement procedure, if an economic operator: -  has unpaid taxes, payroll taxes or other public charges, except in cases when the economic operator has been permitted to pay taxes, payroll taxes or other public charges by means of deferred payment in compliance with special provisions and performs regular payment thereof; -  undergoes bankruptcy or liquidation proceeding; - has been sentenced with secondary penalty - prohibition for participation in public call procedures, procedures for awarding public procurement contracts and public-private partnership contract; - has been has been sentenced with secondary penalty – temporary or permanent prohibition to perform a particular activity; - has been sentenced with misdemeanor sanction – prohibition to perform profession, activity or duty, or temporary prohibition to perform a particular activity, or - issues false information/data or fails to submit information/data requested by the Contracting Party. 2.2.3 The Contracting Party shall exclude the economic operator from the public procurement procedure if the economic operator is listed under the list of issued negative references under Article 101 paragraph (3) of the Law on Public Procurements by the final deadline for delivery of bids or participation requests.

Award value: 12000000