Public procurement notice: Contract Award Notice
Published: 2019-12-23
Buyer: DSB
Country: DK
Contract type: Services
Procedure: Negotiated procedure
CPV classification: 72000000 | 72212100: Industry specific software programming services | 72212480
Award criteria: Lowest price

Technical requirements: Υπηρεσίες τεχνολογίας των πληροφοριών: παροχή συμβουλών, ανάπτυξη λογισμικού, Διαδίκτυο και υποστήριξη
The purpose of the public procurement procedure is delivery, operation, support, hypercare, maintenance and further development of a modern sales platform that will support the DSB in their commercial efforts. The modern sales platform shall support the commercial division in their efforts to succeed in a market where differentiation, agility, simplicity and time-to-market are key to success.
DSB (Danish State Railway) is an independent public corporation owned by the Danish Ministry of Transport. DSB’s goal is to offer attractive door-to-door journeys to our customers where train is a part of the journey. Annually DSB has more than 195 000 000 passengers and employs approximately 7 400 people. The field of transport is subject to growing competition driving DSB’s need for the realization of an overall business strategy and the modern backend sales platform shall contribute to this realization.
The backend sales platform will hold a central place in DSB’s complex system landscape why the implementation of the backend sales platform is assumed to take place in close cooperation with DSB utilizing an agile approach.
The central role entails that the backend sales platform will have a considerable number of integrations to existing and/or new DSB systems. The integrations are within 4 different business/administrative domains: Sales channel systems, Customer Support Systems, Back-end Systems and System Management.
B. Implementation and configuration of a configurable standard solution with focus on efficiency and customization in an agile cooperation.
E. Maintenance and further development of a solution and product development with a high degree of customer involvement.
Option to prolong the duration of the contract one time with 24 months. In addition, DSB can extend the Contract for a further period of 12 months in accordance with clause 45 of the contract.
As regards Section II.2.6), it should be noted that the amount is an estimate of the expected contract price for the entire duration of the contract, including the price of all options, where expected savings and efficiency improvements are taken into account.
As regards Section II.2.9) it should be noted that each candidate may only submit one application for pre-qualification.
The contracting entity has reconsidered how its business objectives and needs can be fulfilled in the best possible way. The input from the tenderers in the initial tenders and during the negotiations have led DSB to conclude that are increased risks to whether DSB’s business objectives and needs can be fulfilled technically and commercially. The contracting entity has therefore reached the conclusion that the uncertainties of achieving the contracting entity’ business gains are greater on the longer run than the business advantages achieved in the short term. The contracting entity has therefore decided to cancel the tender process regarding delivery of a strategic sales platform.
Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at www.retsinformation.dk), the following deadlines apply to the lodging of complaints:
Complaints for not having been selected must be submitted to the Danish Complaints Board for Public Procurement before the expiry of 20 calendar days, see Section 7(1) of the Act, from the day after submission of notification to the candidates concerned of the identity of the successful tenderer if the notification is accompanied by an explanation of the grounds for the decision in accordance with section 2(1), para. (1) of the Act.
In other situations, complaints of award procedures, see section 7(2) of the Act, must be lodged with the Danish Complaints Board for Public Procurement before the expiry of:
1) 45 calendar days after the contracting entity has published a notice in the Official Journal of the European Union that the contracting entity has entered into a contract. The deadline is calculated from the day after the day when the notice was published.