Public procurement notice: Contract Award Notice
Published: 2019-12-27
Buyer: Horse Racing Ireland (HRI)
Country: IE
Contract type: Services
Procedure: Restricted procedure
CPV classification: 48445000 | 72212445 | 72263000: Software implementation services | 72266000: Software consultancy services | 72268000: Software supply services
Estimated value: 593000 EUR
Award criteria: The most economic tender

Technical requirements: Implementation and Configuration of a CRM System and Follow Up Consultancy Services to Horse Racing Ireland and Subsidiaries
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM System and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Horse Racing Ireland and subsidiaries wishes to engage a suitably qualified service provider to provide installation and configuration services for a CRM system and follow up consultancy services.
From a commercial and marketing perspective the critical objectives for HRI are to increase the profile of Irish racing; enhance the experience of going racing in Ireland and ultimately growing attendances at racing. In order to do that a better understanding of the current and potential audience is required. This will in part be achieved by a fully functioning CRM system and capitalising on insights gleaned from such a system.
Implementation and Configuration of a CRM System and Follow Up Consultancy Services to Horse Racing Ireland and Subsidiaries
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by tenderers;
5) It will be a condition of establishment that candidates and all sub-contractors are fully tax compliant as part of their application for participation in the competition;
6) If for any reason it is not possible for the successful tenderer to deliver the contract following the conclusion of this competitive process, the contracting authority reserves the right to invite the next highest scoring tenderer to join the contract as appropriate. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
7) At its absolute discretion, the contracting authority may elect to terminate this procurement process or the contract any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source,process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;
9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender submissions with missing or incomplete information. Therefore, tenderers are advised to ensure that they return Fully completed submissions in order to avoid the risk of elimination from the competition.
Statutory Instrument No 130 of 2010 (the Irish Remedies Regulations) provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement(including the reviewable public contract) and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract


Winner: Two Circles Ltd
Award value: 593000
Number of bids: 8