Public procurement notice: Contract Notice
Published: 2017-10-19
Buyer: The Common Services Agency (more commonly known as NHS National Services Scotland) (‘the Authority’)
Country: UK
Contract type: Services
Procedure: Open procedure
CPV classification: 72000000 | 72413000: Website design services
Estimated value: 400000 GBP
Submission deadline: 2017-11-20
Award criteria: The most economic tender

Technical requirements: NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems.
NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a Single Supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. The service provider should also be able to provide an effective moderation service, training and support for staff to implement the system across NHS Scotland, and regular reporting to NHS Boards and the Scottish Government.
Although anonymous, the site should record where the person is based and the service they feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post.
ESPD Q.4B.1.1 Bidders will be required to have a minimum ‘general’ yearly turnover of 100 000 GBP for the last 2 years: Please provide annual accounts for the relevant 2 years.
ESPD Q.4B.1.1 Suppliers must demonstrate the following financial capacity over the last two years: Turnover of 100 000 GBP per annum over last 2 financial years.
Q.4B.5.1. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below:
No minimum level is set for these items but we would be interested to receive in the ESPD response the following information.
4C.1.2 Please provide details of three relevant examples of services carried out during the last three years as specified in the Contract Notice.
4.C.2 Bidders will be required to confirm details of the technicians or technical bodies such as ISO or equivalent who they can call upon, especially those responsible for quality control.
4.C.6 Professional qualifications held by The service provider or the contractor itself such as the following: ISO27001 or equivalent ITIL qualifications [Helpdesk, etc.] or equivalent.
Note: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=515585
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
Download the ESPD document here: http://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=515585

Eligibility requirements: None.

Award value: 400000