Public procurement notice: Contract Notice
Published: 2022-03-04
Buyer: Tourism Ireland CLG
Country: IE
Contract type: Services
Procedure: Restricted procedure
CPV classification: 72253000: Helpdesk and support services | 72600000 | 72610000: Computer support services | 72611000: Technical computer support services
Estimated value: 820000 EUR
Submission deadline: 2022-04-04
Award criteria: The most economic tender

Technical requirements: Tourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT department in providing onsite IT support to its Dublin office and support across all Tourism Ireland offices and infrastructure and remote workers, in addition to technical Project Manager duties.
PLEASE REFER TO THE DOCUMENTATION ATTACHED FOR DOWNLOADING FOR FURTHER DETAILS ON THE SPECIFIC REQUIREMENTS
Tourism Ireland is seeking a service provider for 3 years, commencing in July 2022, with the option to extend for a further 2 years, to assist the ICT department in providing onsite IT support to its Dublin office and support across all Tourism Ireland offices and infrastructure and remote workers, in addition to technical Project Manager duties.
PLEASE REFER TO THE DOCUMENTATION ATTACHED FOR DOWNLOADING FOR FURTHER DETAILS ON THE SPECIFIC REQUIREMENTS
Initial 3-year term [subject to satisfactory contractor performance and budget] with the option to renew annually for 2 further years up to a maximum contract term of 5 years.
Pre-qualification and suitability criteria as detailed in the documentation attached for downloading.  The minimum number of candidates shortlisted will be subject to the number and quality of requests to
Suppliers must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to respond electronically to the competition. All information relating to attachments, including clarifications and changes, will be published on www.etenders.gov.ie only. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties;
Should you experience difficulty when registering or uploading documents please contact the eTenders Support Desk for technical assistance. Email etenders@eu-supply.com or telephone: 353 (0) 212439277 (9.00-17.30
All queries regarding this tender requirement or process must be submitted through www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice
on www.etenders.gov.ie The details of the person making the query will not be disclosed when circulating the response.
The contracting authority reminds suppliers that application to this competition and completion of tenders should in no way impede the need to comply with government advice/directives for isolation or any other requirements or containment measures in place to fight the spread of Covid-19.
This is the 1st stage in a 2-stage restricted tender procedure. Suitably qualified bidders are hereby invited to submit a request to participate.
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers; whether a final contract is awarded.
Please note that the estimated value detailed in this notice relates to the cost estimated over a 5-year term.
At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time.

Eligibility requirements: Please refer to the documentation attached for downloading for further details.

Award value: 820000