Public procurement notice: Contract Notice
Published: 2017-08-25
Buyer: The European Patent Organisation (EPO) acting through the European Patent Office
Country: DE
Contract type: Services
Procedure: Open procedure
CPV classification: 30230000 | 50300000 | 72100000 | 72200000 | 72253000: Helpdesk and support services
Submission deadline: 2017-11-06
Award criteria: The most economic tender

Technical requirements: DE-München: Helpdesktjenester, tjenester vedrørende slutbrugere og distribueret databehandling (hardware som en tjeneste) og avanceret support
The European Patent Organisation is an intergovernmental organisation set up pursuant to the European Patent Convention which entered into force in 1977. At present it has 38 Member States (Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom). The executive body of the EPO is the European Patent Office which is charged with the searching and examination of European patent applications and the granting of European patents. It employs approximately 6 700 staff at EPO headquarters in Munich, a branch at The Hague/Rijswijk (NL) and sub-offices in Berlin and Vienna.
Following the implementation of a transition and transformation phase, during which the Contractor assumes responsibility for all services, the Contractor shall provide the following services to the EPO (approx. 9 000 end-users):
2. End User and Distributed Computing Services (hardware as a service), including remote and on-site support to end-users, dispatching and monitoring break/fix repairs of end user workstation hardware, performing IMACD Services for end-user hardware and software, distribution of in-scope software, tools and images;
3. Advanced Support Services, which are services provided to a small group of named persons within the EPO (optional).
Within 30 days of acceptance of deliverables, if any, respectively of the provision of monthly services and receipt of the invoice in the correct form.
The Contractor’s site and the EPO’s sites in Rijswijk, NL and Munich, DE, Berlin, DE, Brussels, BE and Vienna, AT.
The duration of contract will be 4 years. The EPO may request optional extensions of up to an additional 8 years.
Proposals for variants, the effect of which would be to reduce significantly the rights and safeguards of the EPO, are not allowed.
(a) Name and address of department from which the Procurement Documents and clarification of the Procurement Documents may be requested:
Bids must be submitted in a double sealed envelope. They must be submitted in 2 copies: the original paper copy, to be marked as such with separate price information (offer form) and one copy, to be filed on data carrier, e.g. USB-stick without price information as searchable PDF.
If several bidders submit a joint bid, they must be jointly and severally liable for the performance of the obligations under the contract. A declaration to this effect, duly signed by all members of the grouping and appointing a representative that is authorised to act on behalf of all members, must be submitted with the bid.
If a bidder wants to rely on the capacities of other entities, such as subcontractors, it shall provide evidence that it will have at its disposal such capacities, e.g. by providing a commitment by those entities to that effect, and shall show that such entities fulfil the relevant selection criteria and that there are no grounds for exclusion.
Bids from bidders who do not fulfil the selection criteria stated in the Procurement Documents and/or whose circumstances are such as to seriously call into question their financial and professional reliability (see Article 2 of the General Conditions of Tender, available under www.epo.org) will not be considered for contract award.
Bidders' know-how, capacity and reliability to fulfil the contract will be assessed on basis of the information and evidence submitted in reply to the questionnaire in Annex 1 to the General Conditions of Tender and any additional questionnaire(s) included in the Procurement Documents.