Public procurement notice: Contract Notice
Published: 2025-07-01
Buyer: Lånekassen
Country: NO
Region: NO081
Contract type: Services
Procedure: Open procedure
CPV classification: 32000000 | 32524000 | 32542000 | 64000000 | 72000000
Estimated value: 6000000 NOK
Submission deadline: 2025-09-10
Award criteria: price, quality

Technical requirements: Is the tenderer in a bankruptcy situation? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, in the event a enforceable verdict has been convicted of corruption by a verdict handed down not more than five years ago, or a rejection period determined directly in the judgement that still applies? Corruption as defined in Article 3 of the Convention on Combating Corruption, Involving European Communities or European Union Member States (EUT C 195 of 25.6.1997, s. 1), and in Article 2, point 1, in the Council ́s framework decision 2003/568/RIA of 22 July 2003 on combating corruption in the private sector (EUT L 192 of 31.7.2003,  p. 54). This rejection reason also includes corruption as defined in national law for the contracting authority or supplier.
Is the supplier in a situation where he has been forced debt arrangement? Specify why, under the mentioned circumstances, one is able to carry out the contract, considering the current national provisions and measures for continuing the business activities? It is not necessary to provide this information if rejection of tenderers in such a situation is obligatory in accordance with the current national law with no exceptions, when the tenderer is still able to carry out the contract.
Is the tenderer himself or a person, who is a member of the tenderer's administration, management or supervisory body or has the competence to represent or control or make decisions in such bodies, at the time a legally convicted verdict of participation in a criminal organisation by a verdict handed down no more than five years ago, or a rejection period set out directly in the judgement that still applies? Participation in a criminal organisation as defined in Article 2 of the Council ́s framework decision 2008/841/RIA of 24 October 2008 on combating organised crime (EUT L 300 of 11.11.2008, p. 42).
Has the tenderer entered into agreement(s) with other tenderers with the intention of turning the competition?

Eligibility requirements: The tenderer must have their affairs in order with respect to the payment of tax, employer contribution and value added tax (VAT). 
                Documentation requirements:
                Tax certificate, not older than 6 months.
Tenderers shall be registered in a company register, professional register or a commerce register in the country where the tenderer is established. 
                Documentation requirements:
                Company Registration Certificate, not older than 12 months.
In this procurement, the contracting authority has chosen to take care of climate and environmental considerations through concrete requirements, cf. the public procurement regulations § 7-9 fourth paragraph. 

The justification for this is that the climate and environmental goals for the procurement are best achieved by having all tenders fulfil a fixed minimum level for environmental performance. The use of award criteria could mean that tenders with lower environmental performance, but a higher score on other criteria, may still be able to reach the competition. This is seen as little compatible with the objective of the procurement. 

In assessing the climate and environmental impact of the procurement, the contracting authority has chosen to focus on data centre operation, as this component clearly makes up the largest share of the environmental footprint by the use of cloud services. Measures to ensure energy efficiency and the use of renewable energy in computer centres have, therefore, the greatest effect on reducing total emissions from the service delivery. 

Furthermore, it is considered appropriate and proportionate to determine environmental requirements at a level that is relevant and realistically achievable for the market. The requirements are designed so that they can be documented, checked and followed-up in the contract period. 

This approach ensures equal treatment of the tenderers, predictability in the competition and fulfilment of the company's environmental strategy. The contracting authority therefore deems that the use of requirements rather than award criteria is the most suitable means for safeguarding climate and environmental considerations in this concrete procurement.
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes.

Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far as possible. Tenderers are free to submit questions when they want.
1 + 1 + 1 year.
            Option for extension of 1+1+1.