Public procurement notice: Contract Notice
Published: 2019-06-28
Buyer: Wales & West Utilities Ltd
Country: UK
Contract type: Supplies
Procedure: Negotiated procedure
CPV classification: 48445000 | 72212445
Submission deadline: 2019-07-26
Award criteria: The most economic tender

Technical requirements: Wales & West Utilities (WWU) have embarked on a significant business change agenda, redesigning the way our organisation operates. Replacing much of our legacy application and end of life estate. The strategic approach will redesign and simplify our business processes, adopt industry best practices and ways of working.
A SAP landscape will be the “back bone” utilising standard system processes to support as much business activity as possible.
WWU’s Customer Relationship Management (SAP CRM v7) is being decommissioned as part of our Business Change programme. The current CRM is predominantly used to deliver customer requested (Connections) Services, but is also used to support the Customer Contact centre in managing enquiries and customer complaints. WWU is regulated by Ofgem and a large number of our interactions with customers and measured to meet GSOP targets (Guaranteed Standards of Performance).
Wales & West Utilities (WWU) have embarked on a significant business change agenda, redesigning the way our organisation operates. Replacing much of our legacy application and end of life estate. The strategic approach will redesign and simplify our business processes, adopt industry best practices and ways of working. A SAP landscape will be the “back bone” utilising standard system processes to support as much business activity as possible.
WWU’s Customer Relationship Management (SAP CRM v7) is being decommissioned as part of our Business Change programme. The current CRM is predominantly used to deliver customer requested (Connections) Services, but is also used to support the Customer Contact centre in managing enquiries and Customer complaints. WWU is regulated by Ofgem and a large number of our interactions with customers and measured to meet GSOP targets (Guaranteed Standards of Performance).
WWU would like to have a system of record bringing together all customer interactions across the business.
Please note that the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate and failure to register will result in the supplier not being able to participate in the sourcing event.
Pre-qualification/tender documents will be accessed via an electronic sourcing portal and an email will be sent containing the link to the system.
Applicants willing to participate must request access to the pre-qualification/tender documents by emailing Gemma.Deverill@wwutiltiies.co.uk before the deadline 26.7.2019, 10:00 am.
Please note that the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate and failure to register will result in the supplier not being able to participate in the sourcing event.
Pre-qualification/tender documents will be accessed via an electronic sourcing portal and an email will be sent containing the link to the system.

Eligibility requirements: List and brief description of conditions: If applicable, details will be within the PQQ/ITT documentation. Please note that the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate and failure to register will result in the supplier not being able to participate in the sourcing event. Pre-qualification/tender documents will be accessed via an electronic sourcing portal and an email will be sent containing the link to the system. Please note that the tender is running in tandem with the OJEU notice and will close on Friday 26 th July.