Public procurement notice: Contract Notice
Published: 2016-02-06
Buyer: Ministry of information society and administration
Country: MK
Region: Poranešnata jugoslovenska Republika Makedonija
Contract type: Services
Procedure: Open procedure
CPV classification: 50312610 | 72261000: Software support services
Estimated value: 11300000 MKD
Submission deadline: 2016-03-16
Award criteria: Lowest price

Technical requirements: The subject of the public procurement is: procurement of IT equipment and software maintenance. Section 1: IT equipment maintenance. Section 2: Software maintenance.
The IT equipment maintenance services include: incident and preventive maintenance, service interventions (troubleshooting and problem elimination), analysis, IT equipment updating and testing, installation and configuration of the IT equipment system components and integrated software components.
The software maintenance services include: incident and preventive maintenance, service interventions (troubleshooting and problem elimination), analysis, IT equipment updating and testing of software components, installation and configuration of the software modules.
The IT equipment maintenance services include: incident and preventive maintenance, service interventions (troubleshooting and problem elimination), analysis, IT equipment updating and testing, installation and configuration of the IT equipment system components and integrated software components.
The software maintenance services include: incident and preventive maintenance, service interventions (troubleshooting and problem elimination), analysis, IT equipment updating and testing of software components, installation and configuration of the software modules.
As a part of the offer, the economic operator has an obligation to provide bid guarantee (guarantee for participation) in amount of at least 3 % of the total bid value excluding VAT.
The guarantee is in form of a bank guarantee. For the contracting authority all banks are acceptable.
The guarantee shall be submitted in its original form even in the procedures conducted electronically. Scanned/Copies will not be accepted / Guarantee may be submitted in paper form as specified in the point 2.1.2 before the deadline for submission of the bids or at the public opening by authorized representatives of the bidders. If the guarantee is available in its original electronic form/E-guarantee, it should be attached on ESPP with the offer and accompanying documentation. The guarantee must be valid for at least 14 days after the expiry date of the offer. Any offer that does not contain bid guarantee, or it contains bid guarantee which is not in accordance with the conditions specified in the tender documentation, will be rejected from the Contracting Authority as unacceptable.
The bid guarantee of unsuccessful economic operators will be returned within 7 days after signing of the contract with the most suitable economic operator.
The bid guarantee can be charged if the tendered withdraws his offer before the expiry of its validity, does not accept the corrections of arithmetic errors by the commission, does not sign the contract for public procurement in accordance with conditions of tender documentation and does not provide guarantee about quality execution of the contract.
About the publication of a negative reference, the contracting authority will decide with a decision for selection or cancellation of the procedure and the same will be announced within 3 (three) working days counted from the date of the final decision on selection or cancellation of the procedure.
— The total amount stated in number 1 of the Price Decomposition Table ‘Warranty extension’ reduced according to item 6.1.5 of the Procurement will be paid to the Procurement Holder after this Contract signing and after an invoice submission to the Contracting Body's archive within 30 days.
— The amount stated in number 2 of the Price Decomposition Table reduced according to item 6.1.5 of the Procurement will be paid to the Procurement Holder in 4 equal parts, quarterly, based on the accepted minutes of quality service delivery and after an invoice submission by the Procurement Holder within 30 days from the day of the invoice receipt in the Contracting Body's archive.
— The total amount stated in number 1 of the Price Decomposition Table ‘Extension of the software tool producer's support’ reduced according to the item 6.1.5 of the Procurement will be paid to the Procurement Holder after this Contract signing and after an invoice submission to the Contracting Body's archive within 30 days.
— The amount stated in number 2 of the Price Decomposition Table ‘Maintenance’ reduced according to item 6.1.5 of the Procurement will be paid to the Procurement Holder in 4 equal parts, quarterly, based on the accepted minutes of quality service delivery and after an invoice submission by the Procurement Holder within 30 days from the day of the invoice receipt in the Contracting Body's archive.

Eligibility requirements: To prove their personal situation, the economic operator shall submit the following documents: — Declaration by the economic operator that in the last 5 years there is no enforceable judgment against them due to participation in a criminal organization, corruption, fraud or money laundering; — Confirmation that the economic operators are not a subject of bankruptcy proceedings issued by competent authority; — Confirmation that the economic operators are not a subject of liquidation proceedings issued by competent authority; — Confirmation for paid taxes, contributions and other public duties issued by competent authority in the country where the economic operator is registered; — Confirmation from the Register of penalties for criminal acts committed by legal entities stating that no minor penalty — ban on participation in public call procedures, awarding public procurement contracts and contracts on public-private partnership has been imposed; — Confirmation from the Register of penalties for criminal acts committed by legal persons stating that no minor penalty — temporary or permanent ban on the performance of particular action has been imposed; — Confirmation that has not been imposed no misdemeanor sanction — ban on performance of profession, activity or responsibility, i.e. temporary ban for performance of specific activity. The statement of line 1 shall be prepared in electronic form and electronically signed by the electronic operator and does not need to be certified by a competent authority. Documents cannot be older than 6 (six) months considered from the deadline for submission of the bids. If the country, where the economic operator is registered, does not issue the documents, or if it does not encompass all aforementioned case, the economic operator can submit statement verified at competent authority. For section 1: 2.5 Technical or professional competence; 2.5.1 To qualify as competent for execution of the underlying procurement contract from the aspect of technical and professional capability, the economic operator is required to fulfill the following minimal conditions: 1) A referent list of provided IT equipment maintenance services such as: — 1 service minimum for EMC (Storage, Data Domain, Networker); — 1 service minimum for SUN Servers; — 1 service minimum for HP Servers; — 1 service minimum for CISCO network equipment. (1 contract can include more services) provided by the bidders or candidates in the last 3 years, with values, dates, purchasers contracting bodies or economic operators, with certificates issued by recipients or in case when such certificates cannot be provided for reasons out of the economic operator's control, only with its statement for provided services. 2) To provide engaged professional persons for support who will possess the following certificates (a person can possess a number of certificates), throughout all the maintenance service period, such as: — Two (2) persons at least with certificates issued by the HP Servers equipment producer; — Two (2) persons at least wit certificates issued by the SUN Servers equipment producer; — Two (2) persons at least with certificates issued by the CISCO network equipment producer, with: — CCNP certificate (Cisco Certified Network Professional); — CCNA certificate (Cisco Certified Network Associate); — Two (2) persons at least with certificates issued by the EMC Storage equipment producer (data storage unit). Only valid certificate is accepted, issued by the equipment producer and not from a completed certification course. 3) During the entire equipment maintenance period the bidder is obliged to have at its disposal persons who possess the mentioned certificates; 4) Information on the contract elements that the economic operator intends to pass over to a subcontractor. 5) Established procedure for problems and defects reporting by the purchaser. 6) Available service for the listed hardware equipment servicing that is a part of the maintenance contract. For section 2: 2.6 Technical or professional competence. 2.6.1 To qualify as competent for execution of the underlying procurement contract from the aspect of technical and professional capability, the economic operator is required to fulfil the following minimal conditions: 1) A referent list of provided IT equipment maintenance services such as: — 1 service minimum for Oracledatabase, — 1 service minimum for Oracle VM virtualization, — 1 service minimum for F5 LTM load balancer, — 1 service minimum for Linux OS maintenance, — 1 service minimum for Sun Solaris OS maintenance, (1 contract can include more services) provided by the bidders or candidates in the last 3 years, with values, dates, purchasers (contracting bodies or economic operators), with certificates issued by recipients or in case when such certificates cannot be provided for reasons out of the economic operator's control, only with its statement for provided services. 2) To provide engaged professional persons for support who will possess the following certificates (a person can possess a number of certificates), throughout all the maintenance service period, such as: — Two (2) persons at least with certificates issued by the Oracle Data Base producer. Only valid certificate is accepted, issued by the equipment producer and not from a completed certification course. 3) The software bidder is obliged to have at its disposal persons who possess the mentioned certificates during the entire maintenance period. 4) Information on the contract elements that the economic operator intends to pass over to a subcontractor. 5) Established procedure for problems and defects reporting by the purchaser. 6) Available service for the listed hardware equipment servicing that is a part of the maintenance contract. For section 1: 2.5.2 The economic operator proves fulfilment of the minimal conditions in item 2.5.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries, 2) Evidence for available certified persons, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. For section 1: 2.5.2 The economic operator proves the fulfilment of the minimum requirements under section 2.5.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries. 2) Evidence for available certified persons, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. 3) A statement that the bidder will have available persons for the entire duration of software maintenance who have the aforementioned certificates. 4) Statement regarding the elements of the contract which the economic operator intends to subcontract to third parties. 5) Submission of the procedure for reporting problems and defects by the client. 6) Statement for availability of service for hardware equipment servicing which is part of the maintenance contract. 2.5.3 All these documents except the recommendation, certificates and proof of permanent employment, is prepared and electronically signed by the economic operator and don't need to be certified by a competent authority. 2.5.4 The technical and professional capacity of the economic operator may be supported by another entity regardless of the legal relations between the economic operator and that entity, except in the part of the referent list of previously concluded contracts and licenses. If the economic operator proves its technical and professional ability invoking the support of another entity, the same is obliged to prove the support with valid evidence that the entity will make available technical and professional resources to the economic operator. The entity that provides technical and professional support should not be rendered a verdict for participation in a criminal organization, corruption, fraud or money laundering. 2.5.5 If economic operators submit a bid as a group of economic operators, technical and professional capacity shall be proved by considering the resources of all group members. If the group of economic operators participates with technical and professional support from a third entity or third entities, the technical and professional capacity shall be determined according to the above mentioned. For section 2: 2.6.2 The economic operator proves the fulfilment of the minimum requirements under section 2.6.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries, 2) Evidence for available certified individuals, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. 3) A statement that the bidder will have available persons for the entire duration of software maintenance who have the aforementioned certificates. 4) Statement regarding the elements of the contract which the economic operator intends to subcontract to third parties. 5) Submission of the procedure for reporting problems and defects by the client. 2.6.3 All these documents except the recommendation, certificates and proof of permanent employment, is prepared and electronically signed by the economic operator and don't need to be certified by a competent authority. 2.6.4 The technical and professional capacity of the economic operator may be supported by another entity regardless of the legal relations between the economic operator and that entity, except in the part of the referent list of previously concluded contracts and licenses. If the economic operator proves its technical and professional ability invoking the support of another entity, the same is obliged to prove the support with valid evidence that the entity will make available technical and professional resources to the economic operator. The entity that provides technical and professional support should not be rendered a verdict for participation in a criminal organization, corruption, fraud or money laundering. 2.6.5 If economic operators submit a bid as a group of economic operators, technical and professional capacity shall be proved by considering the resources of all group members. If the group of economic operators participates with technical and professional support from a third entity or third entities, the technical and professional capacity shall be determined according to the above mentioned.
For section 1: 2.5 Technical or professional competence; 2.5.1 To qualify as competent for execution of the underlying procurement contract from the aspect of technical and professional capability, the economic operator is required to fulfill the following minimal conditions: 1) A referent list of provided IT equipment maintenance services such as: — 1 service minimum for EMC (Storage, Data Domain, Networker); — 1 service minimum for SUN Servers; — 1 service minimum for HP Servers; — 1 service minimum for CISCO network equipment. (1 contract can include more services) provided by the bidders or candidates in the last 3 years, with values, dates, purchasers contracting bodies or economic operators, with certificates issued by recipients or in case when such certificates cannot be provided for reasons out of the economic operator's control, only with its statement for provided services. 2) To provide engaged professional persons for support who will possess the following certificates (a person can possess a number of certificates), throughout all the maintenance service period, such as: — Two (2) persons at least with certificates issued by the HP Servers equipment producer; — Two (2) persons at least wit certificates issued by the SUN Servers equipment producer; — Two (2) persons at least with certificates issued by the CISCO network equipment producer, with: — CCNP certificate (Cisco Certified Network Professional); — CCNA certificate (Cisco Certified Network Associate); — Two (2) persons at least with certificates issued by the EMC Storage equipment producer (data storage unit). Only valid certificate is accepted, issued by the equipment producer and not from a completed certification course. 3) During the entire equipment maintenance period the bidder is obliged to have at its disposal persons who possess the mentioned certificates; 4) Information on the contract elements that the economic operator intends to pass over to a subcontractor. 5) Established procedure for problems and defects reporting by the purchaser. 6) Available service for the listed hardware equipment servicing that is a part of the maintenance contract. For section 2: 2.6 Technical or professional competence. 2.6.1 To qualify as competent for execution of the underlying procurement contract from the aspect of technical and professional capability, the economic operator is required to fulfil the following minimal conditions: 1) A referent list of provided IT equipment maintenance services such as: — 1 service minimum for Oracledatabase, — 1 service minimum for Oracle VM virtualization, — 1 service minimum for F5 LTM load balancer, — 1 service minimum for Linux OS maintenance, — 1 service minimum for Sun Solaris OS maintenance, (1 contract can include more services) provided by the bidders or candidates in the last 3 years, with values, dates, purchasers (contracting bodies or economic operators), with certificates issued by recipients or in case when such certificates cannot be provided for reasons out of the economic operator's control, only with its statement for provided services. 2) To provide engaged professional persons for support who will possess the following certificates (a person can possess a number of certificates), throughout all the maintenance service period, such as: — Two (2) persons at least with certificates issued by the Oracle Data Base producer. Only valid certificate is accepted, issued by the equipment producer and not from a completed certification course. 3) The software bidder is obliged to have at its disposal persons who possess the mentioned certificates during the entire maintenance period. 4) Information on the contract elements that the economic operator intends to pass over to a subcontractor. 5) Established procedure for problems and defects reporting by the purchaser. 6) Available service for the listed hardware equipment servicing that is a part of the maintenance contract. For section 1: 2.5.2 The economic operator proves fulfilment of the minimal conditions in item 2.5.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries, 2) Evidence for available certified persons, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. For section 1: 2.5.2 The economic operator proves the fulfilment of the minimum requirements under section 2.5.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries. 2) Evidence for available certified persons, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. 3) A statement that the bidder will have available persons for the entire duration of software maintenance who have the aforementioned certificates. 4) Statement regarding the elements of the contract which the economic operator intends to subcontract to third parties. 5) Submission of the procedure for reporting problems and defects by the client. 6) Statement for availability of service for hardware equipment servicing which is part of the maintenance contract. 2.5.3 All these documents except the recommendation, certificates and proof of permanent employment, is prepared and electronically signed by the economic operator and don't need to be certified by a competent authority. 2.5.4 The technical and professional capacity of the economic operator may be supported by another entity regardless of the legal relations between the economic operator and that entity, except in the part of the referent list of previously concluded contracts and licenses. If the economic operator proves its technical and professional ability invoking the support of another entity, the same is obliged to prove the support with valid evidence that the entity will make available technical and professional resources to the economic operator. The entity that provides technical and professional support should not be rendered a verdict for participation in a criminal organization, corruption, fraud or money laundering. 2.5.5 If economic operators submit a bid as a group of economic operators, technical and professional capacity shall be proved by considering the resources of all group members. If the group of economic operators participates with technical and professional support from a third entity or third entities, the technical and professional capacity shall be determined according to the above mentioned. For section 2: 2.6.2 The economic operator proves the fulfilment of the minimum requirements under section 2.6.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries, 2) Evidence for available certified individuals, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. 3) A statement that the bidder will have available persons for the entire duration of software maintenance who have the aforementioned certificates. 4) Statement regarding the elements of the contract which the economic operator intends to subcontract to third parties. 5) Submission of the procedure for reporting problems and defects by the client. 2.6.3 All these documents except the recommendation, certificates and proof of permanent employment, is prepared and electronically signed by the economic operator and don't need to be certified by a competent authority. 2.6.4 The technical and professional capacity of the economic operator may be supported by another entity regardless of the legal relations between the economic operator and that entity, except in the part of the referent list of previously concluded contracts and licenses. If the economic operator proves its technical and professional ability invoking the support of another entity, the same is obliged to prove the support with valid evidence that the entity will make available technical and professional resources to the economic operator. The entity that provides technical and professional support should not be rendered a verdict for participation in a criminal organization, corruption, fraud or money laundering. 2.6.5 If economic operators submit a bid as a group of economic operators, technical and professional capacity shall be proved by considering the resources of all group members. If the group of economic operators participates with technical and professional support from a third entity or third entities, the technical and professional capacity shall be determined according to the above mentioned.
For section 1: 2.5 Technical or professional competence; 2.5.1 To qualify as competent for execution of the underlying procurement contract from the aspect of technical and professional capability, the economic operator is required to fulfill the following minimal conditions: 1) A referent list of provided IT equipment maintenance services such as: — 1 service minimum for EMC (Storage, Data Domain, Networker); — 1 service minimum for SUN Servers; — 1 service minimum for HP Servers; — 1 service minimum for CISCO network equipment. (1 contract can include more services) provided by the bidders or candidates in the last 3 years, with values, dates, purchasers contracting bodies or economic operators, with certificates issued by recipients or in case when such certificates cannot be provided for reasons out of the economic operator's control, only with its statement for provided services. 2) To provide engaged professional persons for support who will possess the following certificates (a person can possess a number of certificates), throughout all the maintenance service period, such as: — Two (2) persons at least with certificates issued by the HP Servers equipment producer; — Two (2) persons at least wit certificates issued by the SUN Servers equipment producer; — Two (2) persons at least with certificates issued by the CISCO network equipment producer, with: — CCNP certificate (Cisco Certified Network Professional); — CCNA certificate (Cisco Certified Network Associate); — Two (2) persons at least with certificates issued by the EMC Storage equipment producer (data storage unit). Only valid certificate is accepted, issued by the equipment producer and not from a completed certification course. 3) During the entire equipment maintenance period the bidder is obliged to have at its disposal persons who possess the mentioned certificates; 4) Information on the contract elements that the economic operator intends to pass over to a subcontractor. 5) Established procedure for problems and defects reporting by the purchaser. 6) Available service for the listed hardware equipment servicing that is a part of the maintenance contract. For section 2: 2.6 Technical or professional competence. 2.6.1 To qualify as competent for execution of the underlying procurement contract from the aspect of technical and professional capability, the economic operator is required to fulfil the following minimal conditions: 1) A referent list of provided IT equipment maintenance services such as: — 1 service minimum for Oracledatabase, — 1 service minimum for Oracle VM virtualization, — 1 service minimum for F5 LTM load balancer, — 1 service minimum for Linux OS maintenance, — 1 service minimum for Sun Solaris OS maintenance, (1 contract can include more services) provided by the bidders or candidates in the last 3 years, with values, dates, purchasers (contracting bodies or economic operators), with certificates issued by recipients or in case when such certificates cannot be provided for reasons out of the economic operator's control, only with its statement for provided services. 2) To provide engaged professional persons for support who will possess the following certificates (a person can possess a number of certificates), throughout all the maintenance service period, such as: — Two (2) persons at least with certificates issued by the Oracle Data Base producer. Only valid certificate is accepted, issued by the equipment producer and not from a completed certification course. 3) The software bidder is obliged to have at its disposal persons who possess the mentioned certificates during the entire maintenance period. 4) Information on the contract elements that the economic operator intends to pass over to a subcontractor. 5) Established procedure for problems and defects reporting by the purchaser. 6) Available service for the listed hardware equipment servicing that is a part of the maintenance contract.
For section 1: 2.5.2 The economic operator proves fulfilment of the minimal conditions in item 2.5.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries, 2) Evidence for available certified persons, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. For section 1: 2.5.2 The economic operator proves the fulfilment of the minimum requirements under section 2.5.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries. 2) Evidence for available certified persons, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. 3) A statement that the bidder will have available persons for the entire duration of software maintenance who have the aforementioned certificates. 4) Statement regarding the elements of the contract which the economic operator intends to subcontract to third parties. 5) Submission of the procedure for reporting problems and defects by the client. 6) Statement for availability of service for hardware equipment servicing which is part of the maintenance contract. 2.5.3 All these documents except the recommendation, certificates and proof of permanent employment, is prepared and electronically signed by the economic operator and don't need to be certified by a competent authority. 2.5.4 The technical and professional capacity of the economic operator may be supported by another entity regardless of the legal relations between the economic operator and that entity, except in the part of the referent list of previously concluded contracts and licenses. If the economic operator proves its technical and professional ability invoking the support of another entity, the same is obliged to prove the support with valid evidence that the entity will make available technical and professional resources to the economic operator. The entity that provides technical and professional support should not be rendered a verdict for participation in a criminal organization, corruption, fraud or money laundering. 2.5.5 If economic operators submit a bid as a group of economic operators, technical and professional capacity shall be proved by considering the resources of all group members. If the group of economic operators participates with technical and professional support from a third entity or third entities, the technical and professional capacity shall be determined according to the above mentioned. For section 2: 2.6.2 The economic operator proves the fulfilment of the minimum requirements under section 2.6.1 by submitting: 1) Submission of confirmation for provided services issued by the service recipients, or, if such certificates cannot be provided for reasons beyond the control of the economic operator, , only with its statement for provided deliveries, 2) Evidence for available certified individuals, CV and valid certificates of competence of personnel engaged in the area of the procurement subject referred to in the requirements. 3) A statement that the bidder will have available persons for the entire duration of software maintenance who have the aforementioned certificates. 4) Statement regarding the elements of the contract which the economic operator intends to subcontract to third parties. 5) Submission of the procedure for reporting problems and defects by the client. 2.6.3 All these documents except the recommendation, certificates and proof of permanent employment, is prepared and electronically signed by the economic operator and don't need to be certified by a competent authority. 2.6.4 The technical and professional capacity of the economic operator may be supported by another entity regardless of the legal relations between the economic operator and that entity, except in the part of the referent list of previously concluded contracts and licenses. If the economic operator proves its technical and professional ability invoking the support of another entity, the same is obliged to prove the support with valid evidence that the entity will make available technical and professional resources to the economic operator. The entity that provides technical and professional support should not be rendered a verdict for participation in a criminal organization, corruption, fraud or money laundering. 2.6.5 If economic operators submit a bid as a group of economic operators, technical and professional capacity shall be proved by considering the resources of all group members. If the group of economic operators participates with technical and professional support from a third entity or third entities, the technical and professional capacity shall be determined according to the above mentioned.