Case: Jewellers Narandas and Sons Vs. Oriental Insurance Company Limited

The appellants are manufacturers and exporters of jewellery. The appellants insured a consignment of gold with thee Company. The delivery of the gold was to be made to a consignee in Kuwait. Due to invasion of Kuwait by the Iraqi forces the consignment was lost/destroyed/stolen from the strong room at the Kuwait Airport. The appellant claimed the insured amount from the Insurance Company. But despite repeated requests by the appellants the claim was not honoured. The appellants filed a petition before the National Consumer Disputes Redressal Commission (the Commission).

Court's reasoning:
By a detailed judgment the Commission came to the conclusion that there was no deficiency on the part of the Insurance Company in rendering service to the appellants. We see no ground to interfere with the reasoning and the conclusions reached by the Commission in its judgment. We further agree with the Commission that the appellants have a remedy to approach the civil court in respect of the appellants claim against the Insurance Company.