Meeting transcript: MTG_32074 (notsofar)

Beth: What? So  

Beth:   you came back and you got issue with what we gonna include in uh   in the menus or you crunch the numbers.

Linda: What   What menu of services we're going to offer? One of the companies asked me to come up with a   with a  

Linda:   a menu of the services we offer for this   this  

Beth: Yeah, OK.

Rachel: If I may suggest the menu should really  

Linda: Dog.

Linda: Yeah.

Rachel:   the most important thing is to <UNKNOWN/>   to uh show <FILL/> how much time it takes for each  

Rachel:   uh <FILL/>  

Rachel:   each service.

Linda: Yes and how <UNKNOWN/>  

Beth: Wait, wait, what do you mean?

Rachel: And that's what's the company  

Linda:   how much time it takes. <FILL/> Yeah.

Rachel:   that's what the company really cares about so that we don't have too much  

Linda: Yeah.

Beth: Do they wanna know what's included like what's the  

Linda: Yeah.

Linda: What's included. Yeah was   was included in the service.

Beth: Why they wanna cut some things out  

Rachel: No it's just <UNKNOWN/>  

Beth:   to make it cheaper?

Rachel: No no no they don't want to make it too uh   too uh   too long for each time. It's too much uh <FILL/> turmoil.

Linda: No, no.

Beth: Look, it's very linear. The dog comes in, we have to do this, and this, and this, and this, and that. There are things that we can cut out of the service.

Linda: Yeah.

Beth: Uh.

Rachel: We  

Linda: Mm-hmm. OK <UNKNOWN/> .

Beth:   adding a ribbon to their hair, cutting their nails  

Linda: Right.

Linda: Cutting their nails right yeah. But that's yeah  

Beth:   uh  

Rachel: No we have  

Beth:   brushing their teeth.

Rachel: No.

Linda:   yeah, but the   I <FILL/>   I think the companies want to avoid all kinds of extra services that   that might you know  

Rachel: It's not <UNKNOWN/>

Rachel: Not   We have to give the basic   the basic  

Linda: Distract the workers.

Beth: I don't know. We don't want to drop our standards, we've got uh this value  

Rachel:   in wash.

Rachel: It's wash   wash and comb.

Linda: Yeah.

Rachel: It's like washing and comb at the hairdresser. I think we should uh  

Linda: Yeah.

Rachel:   think about that because then it's not gonna make a too much turmoil in the company and in and out and   and losing time.

Linda: Now look the services we offer to private clients in their homes is one thing  

Beth:   and it's per dog, each case is individual.

Rachel: <PName> Linda </PName> <FILL/> uh   No you spoke with them <FILL/>   <PName> Beth </PName> , you spoke with the   with the companies. What did they tell you about  

Linda: Yeah.

Linda: Yeah.

Beth: <UNKNOWN/>

Rachel:   altogether let's say once a week  

Rachel:   how much time they want it to be for? How much  

Beth: Yeah.

Linda: Yeah. And how much   how much the dog   how much time the dog walking takes? I mean the one part of our service is the dog walking, OK?

Beth: But it's not meant to bother them. It's like an I didn't   I didn't show any effort from   I mean I didn't see  

Rachel: Yes but  

Rachel: No.

Beth:   any complaints from the company so I don't know where this came from now.

Rachel: I'm not talking about your complex   I'm not talking about complaints I'm   I'm saying that if we want to make it efficient for us  

Linda: Mm-hmm.

Rachel:   as a rentability and for them  

Linda: Well efficient   efficient for us, but also just so the   the come   the companies want to, you know  

Beth: Mmm.

Rachel:   is just you know  

Rachel: So that the company stays with us as much as possible.

Linda:   want to know <FILL/> exactly what's going on. Yeah, yeah, yeah.

Rachel: They want to   They want to make it as short time as it's going to be <UNKNOWN/> for <FILL/>   for   at each   at each floor of the company so  

Linda: Mm-hmm.

Linda: <UNKNOWN/>

Linda: Right.

Beth: OK, I think it's difficult to be able to give them that estimation we've got a <UNKNOWN/>  

Rachel:   <FILL/> you know  

Rachel: No, we have to   No we cannot do that. We cannot do that.

Beth: We've got a standard that we need to keep to, because that is our quality.

Rachel: <PName> Beth </PName> you're too  

Rachel:   you have to but   yes it's not a no  

Beth: OK. And  

Linda: OK. OK, but the companies are worried <FILL/>   are worried about how much it's going to distract.

Rachel: No, of course. No, we cannot do that. Absolutely not.

Beth: It's not a distraction, we've   anything we're giving we're providing them the services. There is no distraction.

Linda: Yeah.

Linda: Yeah.

Rachel: No.

Rachel: No.

Rachel: No.

Rachel: I'm sorry. I would uh have to say no. We have to be more focused and more strict.

Linda: Yeah.

Beth: Focus on what?

Rachel: <FILL/> Focused on what the company wants because the companies are clients.

Linda: Um   Um what uh   what the company wants if <UNKNOWN/>  

Beth: We're coming with a value. We have got our name and our quality standard to stand by. We can't decide that we not gonna  

Linda: If the company wants to know  

Linda: <FILL/> Absolutely.

Rachel: I understand.

Linda: But no   But for <FILL/>   No, but for this  

Beth:   we're gonna cut out a step now because a company wants it.

Rachel: No, but the company   no  

Linda: We're not gonna cut down quality, we're going to cut down  

Rachel: If we want the company to hire us we have to work in their  

Beth: No but then we're not interested in that company. We have to sell the quality. We have to sell our standard, that's why they're coming to us.

Linda: Yeah.

Rachel: No, I'm sorry.

Rachel: OK.

Linda: No, but we also have to get them what they're asking for.

Rachel: Saying that I'm <FILL/> CFO of this uh new company <UNKNOWN/>  

Linda: <BA/>

Rachel:   you   you   you   you told that I'm the CFO so I'm talking about money and I'm talking about <UNKNOWN/> the client. So I believe  

Beth: No.

Beth: Mmm.

Beth: Hmm.

Linda: OK. Yeah.

Beth: Mmm.

Linda: Right.

Linda: Yeah.

Rachel:   I believe that you cannot   you cannot do that to me and  

Beth: Yeah.

Linda: OK.

Beth: What?

Beth: Oh, please tell me where are we gonna cut it out then? We gonna   We not gonna shampoo the dogs?

Linda: <UNKNOWN/>

Rachel: No, no, no, no, I want  

Linda: No no no no no.

Beth: We gonna send them back wet?

Linda: No no no no no.

Rachel: Washing set like at the hairdresser.

Beth: No.

Linda: No we're talking about <FILL/> basic   basic services anyway. OK.

Rachel: OK.

Rachel: Why don't we  

Rachel: <PName> Beth </PName> , you are speaking with the companies, why don't we do for next meeting, that the company would tell you  

Beth: We're not gonna accept chihuahuas, we're not gonna accept poodles 'cause they take more time.

Rachel: No no no no no no no. How much   I want to know how much time the company should expect for each dog.

Linda: No no no no no nothing like that.

Linda: Nothing like   Nothing like that.

Linda: But right, yeah.

Rachel: And <FILL/>   And how much time the company is ready?

Beth: It's not   It's   It's   It's individual, they don't   they need to understand dogs like I understand dogs.

Rachel: No, it's not  

Linda: <BA/>

Rachel: No but they know   they know how much time they want their company to spend on that, I want to call nonsense for them.

Linda: OK.

Beth: Uh.

Linda: Yeah.

Beth: <BA/>

Rachel: <FILL/> Yes, it's nonsense for them because it takes time out of their   uh <PName> Linda </PName>  

Beth: How dare you say that?

Linda: Yeah.

Linda: It's a   Yeah like it's   it's  

Beth: It doesn't take time.

Linda: It's a   It's a   It's a   It's   It's a   It's a perk.

Rachel:   explain   explain to <PName> Beth </PName>   explain to <PName> Beth </PName> <UNKNOWN/> . No  

Beth: We selling the ease, there's no time investment for them.

Linda: The company <FILL/>   The company <FILL/>  

Rachel: <PName> Beth </PName> you're wrong.

Linda: The company and the employee look at it like a perk.

Rachel: <PName> Beth </PName> you're talking emotionally <PName> Beth </PName> because you're   you   you're a dog lover I understand you. But I think money.

Linda: OK.

Linda: But the company doesn't want the perk to cost too much.

Beth: No, but we've come with the solution to save them time that's part of the attraction.

Rachel: No.

Rachel: No. No no we won't.

Linda: Right but   but   but the   but the perception is the opposite, that's   that's a problem. Yeah.

Rachel: They don't want this to be  

Rachel: Absolutely.

Beth: I think these people aren't dog lovers and why would we wanna work for company that don't value dogs.

Rachel: Thank you <PName> Linda </PName> . You understand what I'm saying. <PName> Linda </PName> is with me.

Linda: Yeah.

Linda: Yeah. I   I think so.

Rachel: Because that's money   that's money they're our clients  

Linda:   because they pay.

Linda: Yeah.

Linda: Right.

Rachel: That's what we need. So <PName> Beth </PName> please  

Linda: If we give them what they want, then they'll pay.

Rachel:   next week, next meeting <PName> Linda </PName>  

Rachel:   try to sit down with <PName> Beth </PName> , and explain to her when I'm not around  

Linda: Right.

Beth: I don't know where we can cut corners and I hate cutting corners and in the end, we   we are going to  

Linda: No it uh  

Rachel:   quietly  

Linda: OK.

Rachel:   that what we can do. It's not about cutting corners  

Linda: It's not a   It's not a matter of cutting corners, it's a matter of being clear about the menu of services that are   that are provided.

Rachel: It's about  

Rachel: Now, <PName> Beth </PName> , I can make you happy.

Rachel: That for the  

Rachel:   I'm talking um   <PName> Beth </PName> , for the home services, I promise you  

Beth: Mmm.

Rachel:   we would make it the way you want. But for <FILL/>   for   for businesses we have to  

Linda: But  

Linda: But for the offices it's different.

Rachel:   we have to <UNKNOWN/> . Thank you, thank you <PName> Linda </PName> . No <PName> Beth </PName> I think that you have to rethink that  

Linda: Yeah.

Beth: No. I don't agree, I still cannot  

Beth: I cannot agree to this.

Rachel:   and how can we do it.

Beth: I think it will be a substandard <FILL/> service and we're gonna suffer for it. Our reputation is gonna suffer.

Rachel: No no no. <PName> Linda </PName> , explain to her please. No no no no explain to her.

Linda: OK.

Linda: OK look, look  

Linda:   if you   if you <FILL/>   if you feel that strongly about it then come up with a   with a   with a counter proposal.

Rachel: Absolutely.

Rachel: No.

Rachel: No um  

Rachel:   No, not a counter proposal. I want you with numbers from the companies telling us how much time they are ready, a week  

Linda: OK.

Beth: Well you know what, it's like when you take your car to the car wash let's give a silver, a bronze and a  

Linda: Right.

Rachel: They don't care. <UNKNOWN/>  

Beth:   copper service. So if you want a copper service  

Rachel: <PName> Beth </PName> the companies don't care about that <UNKNOWN/>  

Linda: Right.

Linda: Right.

Rachel:   companies they want to know how much time is going to take out of the working time and   and <UNKNOWN/>  

Beth: It's gonna take no time.

Rachel: It will.

Rachel: You know when you   somebody comes and take  

Rachel: <PName> Linda </PName> explain to her.

Beth: It's a hello good bye, I'm taking your dog.

Linda: OK.

Rachel: You have to explain to her.

Beth: <UNKNOWN/>

Rachel: You have to explain to her.

Beth: <FL/>

Linda: OK.

Linda: OK OK look