Meeting transcript: MTG_32063 (notsofar)

Rachel: Good morning <PName> Linda </PName> and <PName> Beth </PName> .

Beth: Hi.

Linda: Morning. How's everybody?

Rachel: We met last week.

Beth: Mm-hmm.

Rachel: We met last week uh about our uh  

Linda: Mm-hmm.

Rachel:   marketing uh  

Beth: Yeah.

Rachel:   for our uh  

Rachel:   little business and I would like to know uh what you found out and if we are <FILL/> progressing and making some headways.

Linda: Right.

Beth: Mm-hmm.

Beth: Sure. Um <PName> Linda </PName> do you wanna start?

Linda: Uh-huh.

Linda: OK I tried <FILL/>   I tried shopping around for um eh <FILL/> experiences and opinions on this and they  

Beth: From the schools?

Linda: Yeah, yeah, yeah. And some schools weren't uh   weren't that um happy to uh, you know   to talk to me.

Beth: Mmm.

Rachel: Hot.

Rachel: <FL/>  

Rachel: I'm not surprised.

Linda: Yeah. And then uh neither was I frankly, but I   I   you know I tried, I tried.

Beth: Oh no.

Rachel: I'm not surprised.

Rachel: They try to keep their business in their uh  

Linda: Exactly, exactly and I tried to make it clear that I only   I didn't want anything specific just you know general  

Beth: To understand their structure and process.

Linda: Yeah, but still they <UNKNOWN/>  

Rachel: What we can hope for  

Linda:   still they were suspicious. Yeah. Yeah yeah.

Rachel: What we can hope for uh   from the school is that uh  

Rachel:   specific uh teacher that have trouble with their  

Rachel:   students  

Rachel:   would uh come directly to us and ask us.

Rachel: But  

Rachel:   not as a school but as a  

Rachel:   teacher  

Rachel:   who wants to help, really, people that care.

Linda: Yeah I <FILL/>   I think   I think that approach might   might work better. Because the   the schools were not uh   not   not uh   not   not that cooperative as   as a school yeah. Mm-hmm.

Rachel: Yes.

Beth: Oh.

Beth: OK. You know maybe there's another school I know of they have  

Rachel: So  

Linda: But  

Beth:   um  

Beth:   um  

Beth:   English as a second language as a program in their school and I know that their um  

Linda: Mm-hmm.

Beth:   that they have this interest in it, so maybe just that  

Rachel: Um we  

Rachel: Yes.

Linda: Their teachers might be yep the perfect uh candidates yeah.

Rachel: Yes.

Linda: Yeah.

Rachel: OK.

Beth: OK so I'll send you those details as   and you can address that there.

Rachel: Uh I'd  

Linda: OK.

Linda: OK OK that sounds good, yeah.

Rachel: Thank you.

Rachel: So  

Rachel:   on   on my end, I uh contacted a few parents  

Rachel:   and I <UNKNOWN/> and you know that already with us for year or even two years.

Rachel:   And that I know that are ready to sign up again for  

Beth: Oh whether they'd agreed to the videoing?

Rachel:   uh another year.

Rachel: Well they agree to do a testimonial video  

Linda: Ah, great.

Rachel:   with their child or not uh <FILL/>   I think to put a child on a video on website is not that healthy.

Beth: We could do it you know, there's techniques. We can do it from behind, blur their face.

Rachel: <BA/>

Linda: <FILL/> Yeah. Exactly, exactly, right. Yeah.

Rachel: Yes, yes. So but I   I have a three or four uh moms  

Rachel:   and dads that <FILL/> are ready to do that so I think we  

Beth: Did we incentivize this or are they just happy to volunteer to do?

Rachel: They're just happy to   No no they're just happy to help us because they are really happy with the uh   with the results. So I think that was a good idea.

Linda: Yeah.

Beth: Oh, that's lovely.

Linda: Yeah, you know   you know something I can   I can look for a standard release form also that they can sign  

Beth: Yeah, we'll need that.

Linda: So that they'll be  

Rachel: Yes.

Linda: So, that they'll be <FILL/> comfortable. Yeah, that   that they were taking it seriously, yeah.

Rachel: Yes.

Rachel: Yes, so  

Rachel:   I think that uh we're moving forward and it's nice. So, I think that by uh  

Beth: Mmm.

Rachel:   maybe  

Rachel:   two weeks from now or months after <PName> Beth </PName> , can I uh put you in contact with those parents to uh  

Beth: Sure.

Rachel:   make the videos  

Beth: Yeah. I'll also need to speak to video producers, like some how we   we need it to be very professional.

Rachel:   unless uh  

Linda: Oh I've got  

Linda:   I have got a very good video guy.

Beth: Oh wonderful.

Linda: I can recommend him. Yeah, yeah, yeah.

Rachel: Excellent.

Beth: Please send that to me.

Linda: Yeah, not you know  

Rachel: But we have to cut the uh   the cost so let's not go   it's not   it's not your clip you know it's not a movie clip.

Linda: Yeah.

Linda: Oh yeah yeah. No no, he's   he's   he's not <FILL/>   he's not expensive.

Beth: We're doing one or two. I don't think we'll need more than that.

Linda: Yeah.

Linda: Yeah.

Linda: Yeah.

Rachel: I believe uh by experience that uh we can also do it uh  

Linda: Yeah.

Rachel:   on our own if we find somebody in the company that is comfortable with the camera to do it, that will save us some money. We can think about that.

Linda: Well <FILL/> we need somebody who can   who can edit as well. I've got   I've got a guy who is a recent art school graduate and he'll   he'll  

Beth: Mmm, that's wonderful.

Linda:   he'll do it for a very   very reasonable sum.

Rachel: Excellent. Because what is important  

Beth: 'Cause <FILL/> what I've got on my plate, I don't see that I'll have any availability to start  

Linda: Yeah.

Rachel: So <PName> Linda </PName>  

Beth:   messing around with editing.

Linda: Mm-hmm.

Rachel:   it's on you to find somebody that's ready to take the video and edit it properly.

Linda: Oh I'll <FILL/>   I'll take care of that, yeah.

Linda: I'll take care of that. Yeah, yeah. Mm-hmm yeah.

Beth: Oh, brilliant. OK.

Rachel: Great, so that's one thing we have to <UNKNOWN/> the   the  

Beth: And then I spoke to <PName> Sarah </PName> . She helped me   Really, I spoke to this uh speech therapist. Remember we were saying like  

Linda: Mm-hmm.

Linda: Mm-hmm.

Rachel: <FILLlaugh/>

Beth: And uh   And this   Actually, she's very interested in   in working directly with us.

Linda: OK.

Rachel: Absolutely. Now, how about uh   uh this uh person that we want to hire  

Linda: Terrific.

Rachel:   to answer the phones, do we have any  

Rachel:   ideas on did you <FILL/>   have you been contacting somebody?

Linda: <UNKNOWN/>

Linda: I think   I think that   that   that kind of thing we   we just need to go to a service I mean there's   there's so many services like this.

Beth: No. The problem with the service is that it's just so neutral. There's no one with our knowledge and  

Rachel: Yes.

Rachel: No, we have to  

Rachel: Absolutely.

Linda: Mm-hmm.

Rachel: We have to   We have to train somebody  

Beth:   passion.

Rachel:   that will have  

Rachel:   all the answers that potential questions  

Rachel:   the uh  

Rachel:   people that would call, you know, would have  

Linda: OK that's gonna   that's gonna   that's definitely gonna cost us more.

Beth: Why don't we consider what I said as a student?

Rachel: Yes it's gonna   it's an   an employee.

Linda: Yeah.

Linda: Maybe   Maybe a student could do it a college student.

Beth: Yeah maybe someone doing like uh English lit or someone  

Linda: Yeah.

Linda: Mm-hmm.

Rachel: Yes.

Linda: Yeah.

Rachel:   or   or because it's on the  

Rachel:   uh   uh four five hours a day  

Rachel:   because we're gonna limit the answers to this phone. We could hire   We could ask somebody within our company  

Rachel:   if they are ready to uh make a little extra money  

Rachel:   and do that and we will have a separate phone number, it doesn't have to be their private.

Linda: We'll also <UNKNOWN/> <UNKNOWN/>  

Beth: Mmm.

Linda: Yeah. If   If there's a <UNKNOWN/>  

Beth: Or maybe we give a script so it doesn't have to be someone that's really knowledgable no like  

Rachel: Absolutely.

Linda: Oh no no no they'll <FILL/>   no they'll have to have script absolutely. But   But on the   on the other hand they   they <UNKNOWN/>  

Rachel: Script but   but training  

Beth: No we could   we could  

Rachel:   and the uh  

Linda:   the people calling in will always come up with some   some surprise question.

Beth: <UNKNOWN/>

Rachel: And if they are from the company, they will be more  

Beth: I mean they're standard questions that we can just screen and we don't have to be so knowledgeable.

Linda: Yeah.

Linda: Yeah.

Rachel: But we have to have their will.

Linda: Maybe if there's somebody who's working from home and then they need a few more hours.

Rachel: Absolutely, so who is uh ready to take this uh task for next week?

Linda: I think you have better connections in uh   in that direction.

Beth: Yeah definitely.

Rachel: Within the company  

Beth: OK I'll  

Rachel:   people  

Rachel:   with a good voice, with a warm voice, could be a man or woman. We are not  

Beth: OK, so I'll start looking for   for some candidates.

Rachel: Alright.

Linda: Yeah, yeah, just somebody who can sound sympathetic, yeah.

Rachel: So it sounds good. It looks like within two weeks we might be almost ready to uh start.

Linda: <BA/>

Beth: Great.

Linda: OK. Terrific.