ThomasCdnns/qonto-open-qa huggingface dataset:
Question: What is the F24 model and what types of F24 can I pay for with Qonto?

Answer: The F24 is the form with which taxpayers, VAT-registered and non-VAT-registered, make payments of taxes, fees and contributions.   It is a  unified form , introduced in 1997 to simplify and unify the different forms used in the past to pay taxes. With the F24, in fact,  a single operation is enough to pay all the amounts due.   VAT-registered taxpayers  are  obliged to use telematic modes of F24 payment , such as the one offered by Qonto.   What taxes and fees can I pay with F24? The main taxes and contributions you can pay with Qonto through the F24 form are: income taxes (Irpef, Ires); withholding taxes on labor income and capital gains; VAT; Irap; Inps, Inail, Inpgi, Cipag, Cnpr, Enpacl, Enpap, Enpapi, Epap, Eppi, Cnocl contributions and Inail premiums; Imu, Imi, Imis, Tari and Tasi; regional and municipal taxes. For a complete list of all taxes, contributions and premiums, you can consult the website of Agenzia delle Entrate.   Does Qonto also accept F24 forms with offsetting amounts? Absolutely! Unlike the services offered by traditional banks, with Qonto you can make both  debit and credit payments on an F24 . Offset payments are only possible through the new I24 feature, delegating the payment to your accountant with immediate debit. You can find more information at the  dedicated article.   What are the F24 forms supported by Qonto? With Qonto you can pay the  ordinary F24 form , which is valid for the payment of the vast majority of taxes. You also have the possibility to pay  simplified or predetermined   F24s : you just have to link them back to the ordinary model! ​ 👇  Please note ​ Through Qonto it is currently not possible to pay taxes via the  Elide  (Identifying Elements) and  Accise  model.   When should I pay my F24? F24 payment deadlines are usually concentrated in the  middle or end of the month . You can check the  website of Agenzia delle Entrate  for all the detailed information on the F24 tax schedule.
Question: How do I view my F24 payment history and receipts?

Answer: In the  Movements  section of your account, you can view debits related to your F24 payments. The charge is visible in the immediate from the time the payment is entered.   Also, to get a complete overview of your payment history to the Agenzia delle Entrate, you can now access the  F24 section  of your Qonto app! 🤩 Indeed, this dedicated space, accessible on your Qonto interface from both computer and phone, allows you to view: In the  Upcoming  column, all F24 payments for which you have applied. Here you will find specified the disposition date, payment date, and corresponding amount. By clicking on the payment you are interested in and then on  See the submitted F24 form  in the window that will appear to your right, you will also be able to verify the correctness of the data entered in the form (only available from the Web). ​   Finally, the  Passed  column allows you to view all of your F24 payments, both those that were successfully completed and those that were unsuccessful. In this column, you will be able to download the receipt for each of your F24 payments. To do so, simply click on the F24 payment you are interested in and then on  Download Receipt  in the window that will appear to your right.       When will my F24 receipt be available? Your F24 receipt is available on your Qonto interface  by the next business day after payment. ❗️Some delays to these timelines depend on when the Agenzia delle Entrate records your payment. Don't worry, we will notify you with an email about the status of your payment! 😊   You will be able to download your F24 receip t directly from your Qonto interface! 💡 Do you have any doubts about the  payment status , need support to  download the   receipt , or need more information regarding the  non-payment  of your F24? You can contact our customer service at any time, we will be happy to help you! 💪   ☝️  Good to know : Your F24 payment history is available from both computer and phone!
Question: How can I reimburse a team member for an expense they paid for with their own funds?

Answer: The Mileage reimbursements feature is only available to French companies on  Business and Enterprise plans.   Mileage reimbursement allow team members to request or submit reimbursements when they incur expenses using personal vehicles for work-related travel. Reimbursement requests can be approved by Owners, Admins, and Managers with transfer permissions.     How do I know when a mileage  reimbursement  request has been submitted? Owners, Admins, and Managers with transfer permissions enabled will receive an email and mobile notification as soon as a request has been submitted. Learn more about  customizing Qonto notifications .     How can I approve or decline a mileage reimbursement request? On desktop : Select the  Team Expenses  section on the left. Click on  Reimbursements , then select any mileage request. Approve  the request or  Reject  it, including a reason for rejection. On mobile : Open the Qonto App on your device. Go to  Menu > Requests > Mileage Tap  Pay by transfer  to approve the request or tap  Reject,  including a reason for the rejection. Once the Mileage reimbursements   request has been approved, the requestor will receive an instant reimbursement. 💡 The reimbursement amount is filled automatically based on the  pre-defined rates in Qonto’s calculation system , using the location and vehicle details provided by the requester. They cannot manually add or edit the amount.     As an Owner, Admin, or Manager with transfer permissions enabled, how do I get reimbursed for a mileage expense? To get reimbursed for a business mileage expense, Owners, Admins, or Managers with transfer permissions can follow the same procedure as above by approving their own submissions. They will then receive the reimbursement via an instant transfer.
Question: Can I pay for an F24 with Qonto?

Answer: With  Qonto  you can pay all your  F24s , easily, quickly and securely. Check out  this dedicated article  to learn all the details!   ☝🏻Good to know: compensation payments are possible only through the new I24 feature. You can find more information at the  dedicated article .   Instead, you can make debit F24 payments in a few clicks directly through your interface via the section in the menu on the left.   Can my accountant also pay F24s with Qonto? Yes: with Qonto, the process of paying F24s through an intermediary (such as an accountant) is simple and straightforward!     All you need to do is create read-only access to your  accountant or other intermediary , so that they can pay all your F24s easily, thanks to an intuitive interface. In fact, filling out your F24 form on the Qonto app can be done not only by the  Owner  or an  Admin , but also by anyone who has access to your account in the role of  Accountant .   💡 Please note: you do not need to activate the functionality for F24 payments. It is already available when you activate your account.   Can I delegate the payment of F24s to my accountant? Yes, thanks to Qonto's integration with the Agenzia delle Entrate, you can delegate F24 payments to your accountant. This service is also known as I24. For detailed information on the new I24 feature, feel free to consult the dedicated article  Can I delegate F24 payments to my accountant?
Question: How can I get reimbursed for an expense that I paid for with my own funds?

Answer: H ow can I get reimbursed for an expense that I paid for with my own funds? The mileage reimbursements feature is only available to French companies on  Business and Enterprise plans. If you've used your personal vehicle for a work-related trip, you can easily request reimbursement for travel expenses through our mileage reimbursement feature. It’s only possible for Owners, Admins, and Managers with transfer permissions enabled to approve mileage requests.   What do I need to submit a mileage request? Starting point and destination of your trip 💡  You can choose your route using Google Maps on our app. It will automatically calculate the distance between the two points, and you can also convert this to a round trip. Vehicle type and fiscal power: You can find your vehicle’s fiscal power in your vehicle registration document. 💡 The expense amount will be entered automatically, based on the  pre-defined rates in Qonto’s calculation system , using the locations and vehicle details you provided in the earlier steps. You can’t manually add or edit the amount. Purpose of the trip: Provide more context about your expense for your Admin or Manager. IBAN: To get your reimbursement, you’ll need to enter the IBAN of your personal bank account. You can add your IBAN directly when making a request or fill it out in your personal profile. 💡 Your IBAN will be stored in your profile and can be added or updated directly from there.   How can I request or submit a mileage expense? On desktop Select the  Team expenses  section on the left. Click on  Reimbursement , then  Submit an expense. Select  Mileage. Specify your  Trip route  by ****selecting a starting point and a destination, and then confirm. Fill out the  Purpose of your trip , and include your IBAN if you haven’t added it to your profile yet. On mobile Open the Qonto app on your device. Go to  Menu > Requests > Mileage Specify your  Trip route  by selecting a starting point and a destination, and then confirm. Fill out the  Purpose of your trip , and include your IBAN if you haven’t added it to your profile yet. 💡 Owners, Admins, and Managers with transfer permissions can directly approve and pay their own mileage expenses.   How can I see the status of my request? You can see the status of your request in the  Requests  section. When a reimbursement request gets approved, you’ll receive an instant reimbursement transfer to your selected IBAN. When a request gets declined, you’ll receive an email and notification with a reason provided by your Admin or Manager. You can see this by clicking on the request.
Question: How to manage my team members’ mileage on Qonto?

Answer: The mileage reimbursements feature is only available to French companies on  Business and Enterprise plans.   Who can submit a mileage expense?  Owners, Admins, Managers, and Employees can submit mileage expenses on Qonto. As a requester, go to the  Requests  section to submit your expenses. You’ll need to provide the mileage details, such as distance traveled, purpose, and your personal IBAN.   Learn more  about the process for submitting a mileage reimbursement request.   Who can approve or decline a mileage report request?   Owners, Admins, and Managers with the transfer permission enabled can approve or decline a mileage request on Qonto. To approve or decline a request, go to the  Team   Expenses  section, click on  Requests , then approve or decline any of submitted requests. ❌ Users with an Accountant role can't submit, approve, or decline mileage requests.   How do I know when a mileage request is submitted? Owners, Admins, and Managers with the transfer permission enabled will receive an email and mobile notification as soon as a request is submitted. Learn more about  customizing Qonto notifications .   With the mileage report request, it’s currently not possible to: ❌ Create an approval workflow. ❌ Submit reimbursement requests in bulk. 💡Need support with getting your employees to submit mileage expenses? Copy and paste the paragraph below, and share it with your team members: Get reimbursed faster on your mileage . If you incurred expenses when using your personal vehicle, you can submit a mileage reimbursement request on the go and track its status in real-time using the Qonto app.   Need more guidance? Read this FAQ article to learn how to submit a mileage report.
Question: What is an inactive account?

Answer: An account is considered  inactive  if Qonto did not notice any activity within the last 12 months, including: Transactions Log in attempts Contacts to customer support from the account owner According to the  Eckert Law , Qonto has to  list those accounts,   inform owners,   apply a specific billing  and  manage the funds.     What happens in case of inactivity? Billing cycle Automatically,  after 12 months without contacts, transactions or log in attempts , Qonto will consider the account inactive and  stop the current billing cycle you committed to. The account will then enter a new billing cycle, with a monthly maintenance fee of €2.50 (€30 per year) charged as long as the account stays inactive.   💡 Your subscription, cards, and additional fees won’t be billed anymore.   An  email  will be sent to the owner and admins of your account, to inform you about the inactivity.   Remaining funds in the account If the account is still inactive, Qonto will have to move the remaining funds on the account to the  Caisse des Dépôts et Consignations (CDC). The transfer will be done after  3 years in case of death , and  10 years in case of inactivity. The funds will remain available for  30 years.  After this period and if they are not claimed by the holder or his successors,  the funds are definitively returned to the State.   👉 If you are looking for an inactive account hosted at the  Caisse des Dépôts et Consignations (CDC) , please fill in their form  here .     What to do in case of inactivity? In case you received an email about the inactivity of your Qonto account and you want it to be considered active again, you just have to perform one of the actions below: Log in Make a transfer Receive a payment Contact us 💡 Your subscription, cards, and additional fees will then be billed again, according to your previous plan and options.   If you don’t need your account anymore, you can also  close your Qonto account.
Question: How are my Qonto fees calculated?

Answer: At Qonto, our mission is to offer you a complete business account, with fair and transparent pricing.   How are additional fees calculated? Depending on your plan, a certain number of operations are included while others will be additional fees.    Cards Fees related to  cards  depend on your subscription and the type of card.   Physical cards:  Additional cards will be charged (€5 per One card, €8 per Plus card, €20 per X card).   Virtual cards:  With the Basic plan, you will be charged €2 per month, per card. All other plans contain unlimited free virtual cards.   Instant cards : They are only available for Business and Enterprise plans, and they are unlimited and free.   FX fees An exchange commission on non-euro card payments will be applied: One, virtual and Instant card: 2% Plus: 1% X card: free   Cash withdrawal The billing for cash withdrawal will depend on the card you withdraw cash with: One card: €2 per withdrawal; Plus card: 5 withdrawals included per month, €2 per additional withdrawal; X card: unlimited free withdrawals. Transfers and direct debits SEPA zone:  Your plan contains a specific number of transfers (incoming and outgoing) and direct debits. For any additional operation, you will be charged €0.40 (for Basic, Smart and Premium plans) or €0.25 (for Essential, Business and Enterprise plans).   SWIFT zone:  Incoming and outgoing transfers are treated differently. Incoming transfers will be charged €5 per transfer for all plans. Outgoing transfers are charged €5 for all plans  + decreasing % of the amount of the transfer according to the price plan. Solo - Basic:  1% Solo - Smart:  0.9% Solo - Premium:  0.8% Team - Essentiel:  1% Team - Business:  0.75% Team - Entreprise:  0.5%   Checks (for French companies only) Each plan includes a specific number of checks. Additional deposited checks are charged €2.   Members Essential, Business, and Enterprise plans allow a certain number of member access in your Qonto account. For each of these plans, you can add additional members for €5 per access, per month.   Service fees These additional fees can include the delivery of a new card (€6 excluding VAT) or the processing of irregularities (for French companies), in the context of a judicial authority demanding the repayment of an unpaid debt. SATD : the management of SATD is invoiced at 10% of the total amount requested by the seizing structure, with a high ceiling of €100 including VAT. Seizures : the management of seizures is invoiced at €100 including VAT.   How to find the details of my Qonto fees? Moreover, if you wish to see the details of your charges during the current month, you can go to  Settings > Billing and invoice >   Price plan details .       You can get additional information on all Qonto fees in your history view by clicking on the transaction line.   💡 In some cases, it can be a good choice to upgrade your plan, to get access to a higher number of operations and advanced features.   👉 To know more about our  plans , take a look at our dedicated  website page . 👉 If you want to understand  how the billing works at Qonto , visit  this article .
Question: How is the mileage reimbursement amount calculated?

Answer:  This section is part of the Mileage reimbursement feature available only to FR organisations 🇫🇷.   What is the rate per km for my vehicle? Every year, the French tax administration sets up  guidelines  for mileage reimbursements based on the vehicle type and distance traveled. At Qonto, we are using the specific scales for each vehicle type to get the rate. Car: ≤5000 km/yr slab Motorcycle: ≤3000 km/yr slab Scooters: ≤3000 km/yr slab Vehicle type Power Rate per km (in euros) Car 3 cv and less d × 0.529 Car 4 cv d × 0.606 Car 5 cv d × 0.636 Car 6 cv d × 0.665 Car 7 cv and more d × 0.697 Motorcycle 1-2 cv d × 0.395 Motorcycle 3-5 cv d × 0.468 Motorcycle 5 cv and more d × 0.606 <50cc two-wheeler — d × 0.315 d= distance traveled ☝️  Note: We don’t do an annual calculation of the distance traveled, so the same rate will be applied for the same vehicle despite the number of kilometers traveled.   How is the total distance calculated? The requester selects the starting and ending point using Google Maps from the Qonto app. To calculate the distance, we use an integration with Google Maps to get an accurate route.   How is the total amount calculated? The total amount is obtained by multiplying the total distance travelled in a particular request with the rate per km for the selected vehicle type and fiscal power. 👉 Suppose that the requester drove 50 km in her 6 cv car. The rate/km for a 6 cv car is €0.665 from the above table. Hence, the total amount to be reimbursed will be 0.665 * 50 which is €33.25.
Question: Where do I find my Qonto invoices?

Answer: Qonto’s billing is based on a monthly or annual calendar period, and invoices are  generated on the first day of every month . Invoices won't be generated for those months in which the total amount is 0. ​ Invoices display subscription fees and additional fees that were well completed for that month. Annual subscription fees  will be displayed on the invoice for the month during which the fee was debited.   For better visibility, you can retrieve your Qonto invoices at any time from our web interface.   To do so, you have two options:   From the Invoice section Go to the  Settings  section of your Qonto’s web interface on the bottom left. Then go to  Billing and Invoices Click on the  Qonto   Invoices  section Select the invoices that you want to download. 🎉   ✌️Good to know: You can select and download as many invoices as necessary in bulk. A compressed file (.zip) will be automatically sent to your email address, containing all selected invoices in PDF. This email can be forwarded to your accountant or any person of your choice.   From the Transaction section Click on the transaction of your choice in the  Transaction  section. Then click on  Invoice . You will find your invoice attached. 🎉 💡  You want to find your invoice for your Capital Deposit payment?  We sent it to you in the mail entitled  Your Qonto invoice  on the day of your payment.
Question: How much do my subscription fees cost?

Answer: At Qonto, we're committed to making our pricing as clear and transparent as possible. If you want to learn more about your fees, you're in the right place!   We offer two billing options: Monthly Billing:  You can pay your fees every month with no long-term commitment. ​ Annual Payment:  Pay for a full year upfront with a 12-month commitment. This option lets you save up to 2 months' worth of fees compared to the monthly billing. It's like getting a discount for your commitment! 🎉     What are the subscription fees? For existing companies  (exclusive of taxes)  :   Basic Smart Premium Essential Business Enterprise Monthly €11 €23 €45 €34 €119 €299 Annual €9 €19 €39 €29 €99 €249 % Discount (on Annual) 18% 17% 13% 15% 17% 17% For companies creation with capital deposit  (exclusive of taxes) : 🇫🇷 FRANCE Basic Smart Founders Monthly €69* + €11 €69* + €23 €69* + €34 Annual €169 €289 €399 % Discount (on Annual) 16% 16% 16% * €69 is the  capital deposit fee  for monthly commitment plans (it is only billed once)   Only applicable for Spanish customers : 🇪🇸 SPAIN Basic Smart Founders Annual €115 €225 €335   ☝️ Good to know: Not sure which one to pick yet? For your monthly subscription: Qonto gives you a  30-day free trial with no commitment required . For your annual subscription : Qonto also offers you a  30-day free trial before charging your annual fees .     What are the additional fees? At Qonto, there are  no transaction fees  on top of your subscription cost. Any fees beyond your subscription cover actions such as ordering physical or virtual cards, making SEPA or SWIFT transfers, depositing checks, or adding team members.   To find out which actions are included in your monthly plan, click  here .   And if you're curious about how these additional fees are calculated, you can read all about it in  this article .   ✌️  Good news! Certain special operations are now part of your monthly plan! By special operations, we mean: Confirmation letters Handling non-sufficient funds or rejected checks Managing irregularities Returning funds due to an issue with a foreign currency transfer   We're here to make your financial experience as smooth as possible!     How can I access the details of my current subscription? You can get additional information about all Qonto fees by simply clicking on a transaction in your history.   And if you'd like to see the details of your charges for the current month, just head over to  Settings & Tools  >  Account settings  >  Price plan details .     👉 Check out  this article  for a better understanding of how billing works.
Question: Where can I find the contract I signed when I registered?

Answer: Right after your registration, an email called  'Welcome to Qonto'  is sent to you.   The commitment between Qonto and the customer is now materialized  by the acceptance of our TOS (Terms and Conditions).   When registering, the person who opens the account  accepts our TOS by checking the acceptance field.  ✅   💡If you don't find this email : please have a look at your spam mailing box check this following section on our website :  Legal documents