Question: How to pair my phone with my Qonto account?

Answer: At Qonto, we are using a  Strong Customer Authentication  (SCA) system for an even more secure account. That's why you need to pair your phone with your Qonto account. It will allow you to confirm both your actions and your identity in just a click.   Using the SCA is mandatory since the application of the Payment Services Directive (PSD2).   How to pair my phone? ☝️  Good to know:  the phone you use for this action has to be yours, and only one phone can be paired per profile. Go to your Qonto  mobile app  and log in Click on  Pair this phone Enter your  confirmation code  sent by SMS Finally, if it's not done yet, turn your notifications on by clicking on  Open settings Your  phone is now paired  with your Qonto account! The SCA is available for phones using iOS, Android or HarmonyOS (Huawei/Honor). You can do this action anytime. Log in to your mobile app, go to  More  >  Settings & Tools  >  Security,  and follow the steps above.   I can't pair my phone If you face any issues while pairing your phone with your Qonto app, check that: The  confirmation code we sent you by SMS  is correct or hasn't expired (don't worry, you will be able to request a new one) You have a good  network Your Qonto app is  updated with the last version If you believe the security of your account is compromised, or you need further assistance pairing your device,  contact us .   I don't have a smartphone to associate It is mandatory to associate a phone with your account. As a financial institution, we are subject to European security standards, and associating your device helps meet the required security needs. You can associate your personal device. The process is 100% secure, and the Qonto app does not collect any of your personal data~~.~~ A smartphone is a tool that is becoming necessary for many daily uses. Therefore, getting one now would not only ensure the secure maintenance of your Qonto account but also help you anticipate future needs.     How to change the associated phone with my Qonto account? I have transferred data from my old phone to my new phone, what to do? To pair your new phone to your account, we invite you to do the following actions: Download the  Qonto app on your new phone  and enter your credentials On the screen that pops up, click on  Pair this device Your new phone is paired   I didn’t transfer data from my old phone to my new phone or the first method didn’t work, what to do? To pair your new phone to your account, we invite you to do the following actions: Start by opening your  Qonto app on your new phone  and enter your credentials On the screen that pops up, click on  Change paired device We'll first e-mail you, that you'll need to open with your new phone. From this e-mail, click on  Verify my phone Back on your Qonto app, you'll only need to  check your identity . To do so, we'll ask you to take a picture of your face. To have your picture validated, please keep a straight face and make sure your eyes are visible if you wear glasses. Adjust your face with the frame and click to take the picture. Once the verifications are successful, your new phone is paired.   ☝️  Good to know:  it is possible to log in to your account from a phone which is not the paired phone. After entering your credentials, a confirmation request will be sent to the paired phone to authenticate the login attempt. You will then have the option to mark the phone as a trusted device for 90 days.   If your paired phone is lost, stolen, or unusable, you can simply pair a new phone in its place by following the steps above. If you believe your account is compromised, contact us directly via chat or email.