Question: My card transaction is rejected, what can I do ?

Answer: Here is some common troubleshooting in order to solve a card transaction problem by yourself. First depending on the  payment method , then on general  card usage and setting .     📳 Physical  contactless  payment rejected 👉 Check that your  Contactless payments option  is well activated for this card*. 👉 Check that you haven’t reached your  limits of €150 consecutive contactless payments . In which case, it will be necessary to perform a transaction using your PIN code. 👉 Try to  perform the same payment, inserting your card  (PIN code).     💳 Physical  magstripe  payment rejected 👉 Check with the merchant that they  allow this payment type . Indeed, some merchants don't allow it. 👉 Try to  perform the same payment, inserting your card  (PIN code).     🔢 Physical  PIN code  payment rejected 👉 Check with the merchant that the  payment terminal doesn't have an Internet connection problem , which can cause a payment rejection.     💻  Online  payment rejected 👉 Check that the  card information  have been filled in well : Are the  expiration date and the CVV number  correct? Is the card being indicated as a  debit card  and not a credit card? Are the  embossed name and billing/shipment addresses  correct? Is the  name registered on the site  the same as your company's? 👉 Check that the  phone number  registered for a  3DS authentication  matches yours. 👉 Check that you haven't activated an  ad blocker or a plugin  that could prevent the payment from being performed.     📖  Common troubleshooting for a rejected card transaction Card activation 👉 Check that the card has been  activated   (Physical cards only) .   Payment limits 👉 Check that your  account balance  isn't insufficient ; 👉 Check that the  limits of the card  aren't exceeded* ; 👉 Check that you aren't in a  balance check  case (automated gas station, hotel, car rental, etc.).   Card blocking 👉 Check that the card hasn't been  automatically blocked , following 3 wrong PIN codes in a row  (Physical cards only) . 👉 Check that the card hasn't been  temporarily blocked  either by the account Owner, or an Admin, or a Manager*. 👉 Check that the card hasn't been  deactivated/deleted , after having been declared as lost or stolen.   Use abroad 👉 Check that the  Payments abroad option  of your card is well activated* ; 👉 Check that the country in which you've used the card is not on the  sensitive countries list . In that case, please get in touch with our customer support.   Cash withdrawals 👉 In the case of a cash withdrawal at an ATM, please keep in mind that it might be sometimes refused by the ATM for one of those two reasons : - The ATM own limits might block transactions of a certain amount ; - The ATM might not be detaining enough cash to handle your request.       💬 If you can't find a solution to your problem even with these proposals,  contact us directly by chat from your Qonto interface , by clicking on the bubble in the bottom right corner. We'll be glad to help you !     *If you need to raise your limits, remove a temporary block, or modify your settings, please get in touch either with the account Owner, or an Admin, or your Manager.