ThomasCdnns/qonto-open-qa huggingface dataset:
Question: How can I approve a card request?

Answer: 💡 For  Business and Enterprise plan users , employees can request cards to Admins or Managers, who are notified and can approve or reject the request in just a few clicks.   Which cards can be requested? Employees can request two types of cards: Virtual card : this is ideal for recurring expenses, for example online subscriptions for marketing tools or softwares. Instant card:  for one-off expenses, this temporary virtual card is set for a specific budget and duration. The Instant card expires right after the chosen end date.   How to approve a card Once an employee requests a card, the  Admin or Manager is notified by email and mobile notification.   To approve a card request: Go to the  Tasks  section of your app, in the  To Approve  tab or directly on the  Home  section of your app, and click on  Task  icon. Select the card you’d like to approve Review the card information and select the account it will be linked to Click  Approve  at the bottom of the screen.   You’ll have to comment on your decision if you choose to reject the card request.   Can I edit a card request? You can edit the settings of a card only  after  you’ve approved it: the amount, the days of use or the authorized spending categories, for instance. You can also rename the card, for better management.
Question: How many cards can I have with my Qonto account?

Answer: Each user can have up to 5 active physical cards. If your team is made up of 20 employees, all having access to the company’s Qonto account, each of them can have 5 active physical cards, for a total of 100 cards.   Depending on the plan you chose, a number of Qonto cards are included. You have the possibility to combine physical and virtual cards and Instant* to suit your needs.   ☝️ Good to know: Virtual cards are free and unlimited  for Smart, Essential, Premium, Business (Advanced) or Enterprise  plans. For more details about our pricing,  click here .   * Instant card is only available on Business (Advanced) and Enterprise plans.
Question: What are the different Qonto cards ?

Answer: Qonto provides physical and virtual Mastercard debit cards (you can have  up to 5 of each if desired ).   Qonto physical cards Our  physical cards  can be used  immediately  after creation for all kinds of payments, in-store or online ⚡️ More infos  here .   According to your subscription, it will include one or several free ONE cards. Check what your subscription includes  right here .   You can follow the steps to order your card  right here .   One Card Free according to your subscription or 5€/month (excl. tax) Mastercard Business Debit Pay up to €20,000 per calendar month Withdraw up to €1,000 per calendar month Unlimited and free payment in Europe 2€ (excl. VAT) / withdrawal 2% foreign exchange commission on non-euro payments (and no fixed fees) Produced from recycled ocean plastic   Plus Card €8 / month (excl. tax) Mastercard World Debit Color customization: silver, black or purple Choose between embossed or printed cards Pay up to €40,000 per calendar month Withdraw up to €2,000 per calendar month Unlimited and free payment in Europe 5 free withdrawals then 2€ (excl. VAT) / withdrawal 1% foreign exchange commission on non-euro payments (and no fixed fees) Benefit from advanced card insurance. More info  here Produced from recycled ocean plastic   X Card €20 / month (excl. tax) Mastercard World Debit Benefit from a 0% foreign exchange commission on non-euro payments (and no fixed fees) Pay up to €200,000 per calendar month  if you are enrolled SCA  (Strong Customer Authentication) €60 000 per month  if you haven’t activate your SCA . We strongly advise you to activate this strong authentification, following these steps :  How to pair my phone with my Qonto account?   Withdraw up to €3,000 for free, per calendar month (💡 If you are registered to a german account, you can benefit from higher withdrawal limits. Please klick  here  for more information.) Take full advantage of a concierge service available 7 days a week Access airport lounges Benefit from Qonto’s most exclusive card insurance. More info  here ☝️ Good to know: To confirm the order of an X card, you need to first top-up your Qonto account through a simple bank transfer. Find how to do it right  here . Qonto virtual cards The virtual card  can be included in your package or charged 2€ (excl. tax) / month. They allow you to make online payments up to €20,000 per calendar month.   Find out more about it  here Qonto Online advertising cards Online advertising card are  virtual cards  specifically designed to help you manage your marketing campaigns across top ads platforms and merchants like Facebook Ads, Google Ads, and other.   Find out more about it  here Qonto Instant cards Instant cards  are temporary virtual cards. They are ideal for teams’ one-off expenses. No need to share a card or pay out-of-pocket!   Find out more about it  here
Question: I have a legal or data protection query about my old Penta account, whom can I contact?

Answer: Questions about data protection at Penta As a former customer of Penta and thus as a data subject from a data protection perspective, you have the opportunity to exercise your rights as a data subject under the General Data Protection Regulation (GDPR).   To do so, simply send an informal email to  [email protected]  with a brief description of your concern or request.   Please note that Penta has legally terminated all customer contracts and closed the corresponding accounts.   Since Penta no longer maintains any active customer relationships, your personal data - which is not subject to any legal retention obligations - has been deleted. With the exception of data that must be archived, there is no longer any active processing of personal data at Penta. Remaining data is retained unchanged in archives exclusively for storage purposes until its planned deletion.   A request for deletion would not lead to any further deletion, as data that can be deleted has already been deleted and remaining data is automatically deleted after the legal deadline has expired.   This also applies to your data that falls under the joint area of responsibility with our partner Solaris SE.     Legal enquiries to Solaris SE Penta is terminating its partnership with Solaris SE until the end of the year.   Therefore, for privacy enquiries, to report fraud, or to file a complaint with Solaris SE, please click  here  and use Solaris SE's contact options.   👉For more information on data protection and the Solaris SE data protection officer, please click  here.
Question: My old Penta account has been blocked, what can I do?

Answer: All Penta business accounts, provided by Solaris SE, have been terminated. After termination, the respective account will be blocked and a login to the Penta app will no longer be possible.   Incoming transactions on your Penta account will therefore be rejected after the termination date and returned to the sender. All existing standing orders and scheduled transactions will be cancelled.   How can I transfer an existing remaining balance? To withdraw any remaining balance on your former Penta account, please click  here  and complete the Solaris SE payment form online.   Please use the email and telephone number stored in your former Penta account when doing so.   I have further questions about payments or seizures If you have any further questions around payments, for example about charge backs, seizures or card payments, or if you have problems with your payment, please use the Solaris SE contact form.   👉Click  here  to contact the Solaris SE service.
Question: How can I order my Qonto card ?

Answer: With your Qonto account, you can get  different types of cards .  Please note that only account holders, admins, and managers can perform this action.   From the section ‘ Business Account ’, click on  'Cards'  and  ‘Create Card’  located in the top right corner : Choose the  type of card  that fits your needs Name the (future)  cardholder Set the  parameters  of your card Set your  payment  and  withdrawals limits Set  days of use  and  spending categories  (optional) Choose your  delivery address  (for physical cards). It will be selected by the person in charge of creating the card. Cards can be delivered to : The cardholder's personal address The company's headquarters A personalized address 🚨 Set the PIN code that will be the functional PIN for the use of your card. You can  view your PIN  at anytime. Confirm your order via your Qonto app or with the confirmation code sent by sms Your card has been ordered 🎉 ☝️ Good to know: For security reasons, a card order is finalized only when the PIN code has been defined by its owner. For more information on how to set your PIN code, please read the dedicated article :  How do I set the PIN code of my Qonto card?   No need to wait in order to use your card ! They are active right after their creation for online payments and physical ones through Apple Pay or Google Pay before receiving them physically. 👉 How to pay with my physical card before receiving it ?   An employee can now submit virtual or Instant card requests from the web or mobile application to their team Manager, Admin or Owner.* 👉  How can I submit a card request? only for Business and Enterprise packages You can also read these articles to learn more :   👉  How do I activate my Qonto card? 👉  How long does it take to receive the card ? 👉  How do I manage my card's settings? 👉  How can I submit a card request?
Question: What happens to payments on my old Penta account ?

Answer: All Penta business accounts, provided by Solaris SE, have been duly terminated. Incoming transactions on your Penta account will therefore be rejected after the termination date and returned to the sender.    All existing standing orders and scheduled transactions have been cancelled.   Outgoing payments via the Penta app are also no longer possible.   How can I transfer an existing remaining credit balance? To pay out any remaining balance from your closed Penta account, please click  here  and complete the Solaris SE payment form online.   Please use the email and telephone number stored in your former Penta account when doing so.   I have further questions about payments or seizures If you have any further questions around payments, for example about charge backs, seizures or card payments, or if you have problems with your payment, please use the Solaris SE contact form.   👉Click  here  to contact the Solaris SE service.
Question: How can I request documents on my old Penta account for my accounting?

Answer: Qonto Services GmbH (formerly Penta Fintech GmbH) terminated its cooperation with Solaris SE at the end of last year. Previous statements and documents and other account requests must therefore now be requested directly from Solaris SE.   👉To request further documents, such as account statements, exports of transactions in CSV format, bank confirmations or other bank documents relating to your former Penta account, please click  here.
Question: I have questions about my Penta invoices, whom can I contact?

Answer: All business accounts, provided by Solaris SE, have been duly terminated.  The month after the closure of your Penta account, customers received the final invoice via email.   If you have specified a billing account in the Penta app, any outstanding amounts will be debited directly from your new account.   Outstanding invoices from Penta   Please pay outstanding Penta invoices to the following bank details:   Recipient: Qonto Services GmbH IBAN: DE92 1001 0123 0215 3334 56 BIC: QNTODEB2XXX Reason for payment: (Please use the invoice number(s) as payment reference). ​ Further questions about Penta invoices For further questions about Penta invoices, please use Penta's contact form and select "Invoices".   👉 Click here to contact Penta.   Negative balance and Solaris SE charges If you receive a reminder from Solaris SE or have questions about Solaris SE charges, please contact Solaris Support  here .
Question: Can I still access the Penta app and services as before?

Answer: All business accounts at Penta, provided by Solaris SE, have been ordinary terminated.    Qonto Services GmbH (formerly Penta Fintech GmbH) terminated the cooperation with Solaris SE by the end of last year. Login and access to the Penta App are therefore no longer possible.   If you have questions about your old Penta account, you can find more information and contact options on our help pages.   👉Get more information. ​ ​ ​
Question: Qonto iOS application

Answer: The Qonto app is available on the Apple Store iOS by  clicking here .   Features available:   View your transactions Add the VAT rate to your transactions Add your invoice/receipt to your transactions Issue SEPA and  foreign currency  transfers Create cards for your team members Manage card limits Block your cards Manage your team members View and download statements Widget Touch ID Face ID Who can register via the application?   Account opening via the application is available for the following legal forms: France 🇫🇷 SA (Société Anonyme) SAS (Société par Actions Simplifiées) SASU (Société par Actions Simplifiées Unipersonnelle) SARL (Société à Responsabilité Limitée) SC & SCI (Société civile) EURL (Entreprise Unipersonnelle à Responsabilité Limitée) EIRL (Entreprise Individuelle à Responsabilité Limitée) Société d’Exercice Libérale SEL (SELARL, SELASU, SELAFA, SELCA) Micro-Entreprise (ex Auto-entrepreneur) Société étrangère immatriculée au RCS dont la maison mère est située en Allemagne, Espagne ou Italie Holding (société pilotant un petit groupe de sociétés) Germany 🇩🇪 e.K./e.Kfm e.Kfr. GmbH gGmbh UG AG KGaA oHG GmbH & Co. oHG AG & Co oHG AG & Co KG GmbH & Co. KG Italy 🇮🇹 Not yet available Spain 🇪🇸 Not yet available Other types of organization can register via the Web App ( app.qonto.com ).
Question: How can I get reimbursed for an expense I pay with my own funds?

Answer: The  Expense reimbursement  feature is available  on Business and Enterprise plans .   Expense reimbursement allows team members to submit reimbursements for any company expenses paid with personal funds.  Expense reimbursement  requests can be approved by Owners, Admins, and Managers with the transfer permissions activated.   What do I need for submitting an Expense reimbursement request? Receipt of the expense 💡  Digital receipts that are uploaded to Qonto have the same legal value as their paper counterpart ( probative value ). This means your organization no longer needs to keep the paper receipt. Expense amount 💡 The amount and VAT should get filled out automatically thanks to our OCR technology (which stands for Optical Character Recognition). You can also manually add or edit the amount. Expense description: give more context to your Admin or Manager on your expense IBAN: to get your reimbursement, you will need to fill out your IBAN of your personal bank account. You can add your IBAN directly when making a request or fill it out in your personal profile. 💡 IBAN is stored in the profile and can be added/updated directly in your profile.   How can I submit an Expense reimbursement request? On desktop Select the  Reimbursements  section on the left Click on  Requests a reimbursement Select  Expense reimbursement Upload the expense receipt: drag & drop the file or click on the drag & drop zone to select it from the computer. Fill out the expense  Amount , add a  Description  for the expense, and add your IBAN if you haven’t added it to your profile yet. On Mobile Open the Qonto App on your device Go to  Menu > Requests , then select  Expense reimbursement Upload the expense receipt:  Take a photo ,  Choose from photo library  or  Choose from files . Fill out the expense  Amount , add a  Description  for the expense, and add your IBAN if you haven’t added it to your profile yet. How can I see the status of my request? You can see the status of your request in the  Requests  section. When a reimbursement request gets approved, you will receive an instant reimbursement transfer to the selected IBAN. When a request gets declined, you will receive an email and notification with the reason provided by our Admin or our Manager by clicking on the request.
Question: How can I reimburse a team member for an expense paid with their own money?

Answer: The  Expense reimbursement  feature is available  on Business and Enterprise plans .   Expense reimbursement  allows all team members to submit reimbursements for any company expenses paid by personal funds. Reimbursement requests can be approved by Admins and Managers with the transfer permissions on.   How do I get informed an Expense  reimbursement  request has been submitted? Owners, Admins, and Managers roles with the transfer permissions activated receive an email and mobile notification as soon as a request has been submitted.   Learn more about  how to customize Qonto’s notifications .   How can I approve and decline an Expense reimbursement request? On desktop 💻 Select the  Team expenses  section on the left Click on  Reimbursement On the  To approve  tab, select an expense  Select an account to debit for this reimbursement and  Approve  the request Or  Decline  it and write a rejection reason On Mobile📱 Open the Qonto App on your device Go to  Menu >   Requests , then select the Expense report request Click on  Pay by transfer  to approve the request or  Decline  and write a rejection reason Once the  Expense reimbursement  request has been approved, the requestor will receive an instant reimbursement.   As an Owner, Admin, and Manager with the transfer permissions activated, how do I get reimbursed  for an expense I paid with my own money? To get reimbursed for a professional expense, Owners, Admins, or Managers with transfer permissions can follow the same procedure as above by approving their own submissions. They will then receive the reimbursement via an instant transfer.   To get reimbursed faster, the Owner, Admin, or Manager with the transfer permissions can send an  instant transfer  by activating on toggle  Instant bank transfer .
Question: What is probative value certification?

Answer: Starting December 14, 2020, when you submit a receipt in the  Business account  >  History  section of your Qonto app, we store it and certify its probative value. You no longer need to gather up and meticulously keep all your receipts in your drawer!    Note that this new feature is available for our Smart and Premium plans, as well as for our Essential, Business and Enterprise plans.    ☝️ Good to know: Qonto does not have access to your original receipts. You thus undertake to send unmodified documents only (receipts, expense reports and other supporting documents) and to follow our guidelines to avoid any repudiation of their validity by the tax administration. In the event of an audit, Qonto cannot be held liable if the digital version of your receipts does not match the original version.   What does it mean exactly? More precisely, it means that your paper and digital receipts have exactly the same legal value. You are thus free to discard your paper receipts while remaining in good standing in the eyes of the law and the relevant authorities.   What are the guidelines to follow? To have a receipt certified, you must provide us with a digital true copy of the original. To facilitate this process, ensure the following: The document must be legible, uncompressed and unmodified The colors must be the same as the original The document must not be cut or cropped Make sure also that the following information appears: A description of the item (or service) and its price The VAT rate and amount Information about the vendor: company name, address and VAT number The date and time of the transaction The date and receipt number ✌️ Good to know: If your file is in PNG or JPG format, Qonto will convert it to PDF automatically. You don’t need to do a thing!   Please note that this feature does not support screenshots taken with the latest macOS Big Sur 11.4 version.    Is it secure enough? Yes, of course! First, Qonto issues the probative value certification of your receipts. How? By creating an electronic signature and digital stamp automatically via a service provider. You will also be provided with the date and time of the certification. Then, Qonto stores your files in accordance with the European eIDAS regulation indefinitely and in a secure way. In the event of an audit, simply export your digital receipts.   💡Please keep in mind that  probative value is not retroactive  and that  i n case of downgrade, certified receipts are still certified.
Question: How to manage my team members’ Expense reimbursements on Qonto?

Answer: The  Expense reimbursements  feature is available  on Business and Enterprise plans .   Expense reimbursements  allow all team members to submit reimbursements for any company expenses paid by personal funds.   Who can submit an expense reimbursements request? Owners, Admins, Managers, and Employees can submit an  Expense reimbursements  request on Qonto. To submit an  Expense reimbursement , go to the  Reimbursements section , click on  Request a reimbursement,  then submit your request. The requestor will need the receipt of the expense. He will also need to fill out the expense amount, a description and enter his personal IBAN.   Learn more about  all the steps to submit a reimbursement request.   Who can approve and decline an expense  reimbursement  request? Owners, Admins, and Managers with the transfer permission activated can approve and decline an  Expense reimbursement  request on Qonto. To approve or decline an  Expense   reimbursement  request, go to the section  Team expenses , click on  Reimbursements,  then approve or decline each request submitted. Learn more about all the  steps  to approve and decline an  Expense reimbursement  request.   💡To get reimbursed for a business mileage expense, Owners, Admins, or Managers with transfer permissions can follow the same procedure as above by approving their own submissions.   ❌ Accountant role can’t submit, approve or decline an  Expense reimbursement  request.   How am I informed when an  Expense reimbursement  request is submitted? Owners, Admins, and Managers with the transfer permission activated receive an email and a mobile notification as soon as a request is submitted. Learn more about  how to customize Qonto’s notifications .   For now, with the  Expense reimbursement   request, it is not possible to:   ❌ Create a approval workflow ❌ Submit reimbursement requests in bulk ❌ Calculate mileage in Italy, Germany or Spain   💡Need support to activate your employees?  Copy/paste this paragraph and share it with your team member. Accelerate your expense reimbursements.  If you can’t use your Qonto card, so you use your own money to make a professional expense. To get reimbursed, submit a reimbursement request and track its status in real-time from anywhere using the Qonto app.   How to use it? 👇 read this  FAQ article  to learn how to submit an  Expense reimbursement read this  FAQ article  to learn how to submit a  Mileage reimbursement  in France