ThomasCdnns/qonto-open-qa huggingface dataset:
Question: How to track e-invoices?

Answer: 🇮🇹  This article is for Italian Qonto account holders.  ​ From your Qonto web app, you can easily keep track of the status of e-invoices that you’ve issued. There are two types of status that you can monitor:  approval status of your e-invoice on the  Sistema di Interscambio  (SdI)  and  payment status.   👆 Good to know: some users can also view e-invoices and their status from the App. 📱 Tracking approval status From the  Invoicing  section, click on any e-invoice. On the side panel, you’ll be able to see what is its status with regard to the SdI: ​ Processing:  Qonto is processing your e-invoice and will transmit it to the SdI shortly (you can check on its status later from the  E-invoicing  section later. Submitted:  Your e-invoice was correctly transmitted to the SdI and is awaiting approval. Not submitted:  Your e-invoice failed to be submitted to the SdI. If this happens, it’ll automatically appear as  Cancelled  and you will be able to issue it again. Approved:  Your e-invoice was approved by the SdI and the SdI has delivered it to your client. Not delivered:  Your e-invoice was approved by the SdI*,* but delivery to your end client failed; this can happen if, for example, you entered your client’s  Codice Destinatario  erroneously. In this case, you can resend a copy to your client by email or link. Just click on  Send invoice  at the bottom of the screen (click  here  for more information on how to send invoices) - your client can also retrieve it directly from the  Agenzia delle Entrate . Declined:  This means that your e-invoice was rejected by the SdI. If this happens, it’ll automatically be marked as  Cancelled  and you’ll be able to issue it again. While this could be due to a variety of reasons, we recommend that you verify that all fields, including your client’s fiscal code and VAT number, are correct. ​ 💡If your e-invoice is  Not submitted ,  Not delivered , or  Declined , we’ll notify you by in-app message and/or email. ​ Tracking payment status You can track the status of your invoices manually or automatically: ​ Manual tracking:  You can manually mark e-invoices as  Paid  by clicking on it and then, on the button  Mark as paid  at the bottom of the side panel. Automatic tracking:  Qonto can detect when an e-invoice has been paid when your client’s incoming bank transfer is identified with the e-invoice’s reference number. The reference number can easily be found on the invoice itself - just share it with your client by email or link (click  here  to learn how) once it’s been approved by the SdI.
Question: How to retrieve supplier invoices from the  Sistema di Interscambio “SDI” on Qonto?

Answer: ☝️Please note that this feature is only for our Italian customers.   To centralize and pay your supplier invoices directly in Qonto, you can automatically import the invoices issued by your suppliers from the Sistema di Interscambio (SDI). Full access of this feature is available for: Smart, Premium, Essential, Business, and Enterprise plans (to find out how to change your current plan,  click here ) Users with Owner or Admin roles How to connect Qonto with the SDI? To issue or receive e-invoices on Qonto, e-invoicing must have been activated on your account (if you haven’t activated it yet, click  here  to learn how). The setup process can be completed in less than one minute, only needs to be done once per organization, and will allow you to manage all your e-invoicing directly on Qonto.   You can then login with your credentials on the  Agenzia delle Entrate  website and enter Qonto’s  Codice Destinatario   (9SUB64Q)  on the section labeled  Fatture e Corrispettivi . You can also share Qonto’s  Codice Destinatario  directly with your suppliers.   Where can I manage the supplier invoices imported from the SDI? Log into your Qonto account from a  desktop device  and click on  Purchases  in the navigation menu; then, click on  Supplier invoices  from the dropdown menu.   You can then access, pay and manage all your invoices - directly from this section. ( Learn more )
Question: How to create and share draft invoice?

Answer: 👉  Good to know:  This article only concerns companies registered in  Italy . 🇮🇹   When  creating an invoice  on Qonto, you can easily save it as a draft for later. Drafts can also be shared with clients as a proforma invoice so that they have all the details on hand before the final version is issued (only on computer).   Remember, full access to invoicing is available for: Smart, Premium, Essential, Business, and Enterprise plans (learn how to easily upgrade your plan  here ) * Owner and Admin roles To get started: 💻 If you have a computer, log into your Qonto account from a  desktop device  and click on  Invoicing  on the navigation menu.  📱 If you are on your Qonto app on mobile, log into your Qonto account and click on the  Menu  section, and click on  Client invoices  on the navigation menu.   Saving a draft From the  Invoicing  section, click on  Create an invoice  at the top of your screen. From there, start filling out the fields as indicated on the screen. To save a draft, you must at least: Select an existing client or add a new one Enter an invoice number Enter an issue and due date Add information about the products or services that you’re billing for (item name, quantity, unit price, and VAT rate) Select which account you’d like to get paid in (if you have multiple accounts on Qonto) When you’re ready, click on  Save as draft  at the bottom of the screen. Easily find all your saved drafts on the  Drafts  tab in the  Invoicing  section. To continue working on a draft, click on it and then, on  Edit draft . To delete it permanently, click on  Delete draft .   When you’re ready, you can easily convert your draft into an invoice. Make sure that all required fields are correctly filled in, click on  Create invoice  at the bottom of the screen, and confirm that your invoice is ready to be issued. You’ll then be able to send it to your client by email or link.   Sharing a draft You can also send an invoice draft to your client. This provisional version, also known as a  proforma invoice , can be useful if you want to share a proposal or confirm any details before issuing the final invoice. Sending a draft before issuing an invoice isn’t mandatory, doesn’t require any action from your client, and has no accounting effect.   To share a draft, click on  Share draft  at the bottom of the screen. From there, enter your client’s email address, customize your message, and click on  Send email . If you prefer to share it via another channel, click on the button  Copy document link  and copy the link to your clipboard.   💡 Remember, a draft does not substitute a final invoice. When you’re ready to issue the final version, you can directly convert it into an invoice by clicking on  Create invoice  at the bottom of the screen.   💡    Basic plan subscribers can create up to  two invoices for free  before  upgrading  for full access to the invoicing tool.
Question: How to activate e-invoicing on Qonto?

Answer: 🇮🇹 This article only concerns companies registered in Italy.     Before starting to use e-invoicing on Qonto, you’ll need to do a quick one-time setup that will connect your Qonto account to the  Sistema di Interscambio , as required by Italian regulation. This setup process can be completed in less than one minute, only needs be done once per organization, and will allow you to manage all your e-invoicing directly on Qonto. From the navigation menu, click on  Invoicing. Because you haven’t created any e-invoices yet, this section will appear empty. Click on the black  Get started  button on the center of the screen, which will take you to the activation screen. On the activation screen, please fill in the following details: VAT number Codice fiscale  (if you provided it to us when you first opened your Qonto account, we’ll pre-fill it for you) Tax regime Province Finally, please tick the checkbox at the bottom to confirm that you agree with e-invoicing terms and conditions and click on  Continue .   ➡️ You can also receive supplier invoices on Qonto! To do so, add Qonto’s  Codice Destinatario  (9SUB64Q)  to your account on the  Agenzia delle Entrate’s  website, or share it with your supplier.   Supplier invoices that you receive will then appear on the section  Bookkeeping > Supplier invoices  from the navigation menu (for more information, read our  dedicated article ).   That’s it – you’re all set! 🎉 You’ll be automatically redirected to the e-invoice creation screen, where you’ll be able to  issue your first e-invoice  in just a few clicks.
Question: What should I do if my company is concerned by a collective proceeding?

Answer: Collective proceedings are procedures where a company in difficulty is placed under judicial supervision in order to organize the settlement of its debts.   There are 3 types of collective proceedings, depending on the seriousness of the company's situation: Safeguard procedure Insolvency proceeding Judicial liquidation What are safeguard procedure and insolvency proceeding? Safeguard procedure concerns companies that have not yet suspended payments, whereas insolvency proceeding concerns companies that have suspended payments.   These 2 procedures are aimed at allowing the company to continue as a going concern, maintaining jobs and discharging its liabilities.   A judicial representative is appointed to represent the creditors. If the company's situation is too unstable, a judicial administrator may be appointed in addition to the judicial representative to manage all or part of the company and its accounts.   My company is in insolvency proceeding / safeguard procedure and no judicial administrator has been appointed. What should I do? If no judicial administrator has been appointed, you can manage and use your account as normal. 💡 If the judicial representative sends us instructions, we will be obliged to comply with them.   My company is in insolvency proceeding / safeguard procedure and a judicial administrator has been appointed to assist or represent it. What should I do? If a judicial administrator is appointed, we are obliged to comply with his instructions, for example: Block the account but allow credit transactions only Give the judicial administrator access to the account but with restricted access (read-only) Give the judicial administrator access to the account with a change of holder in his favour Only the judicial administrator has the power of decision over the account, the account holder or company manager will not be able to give us instructions.   💡 If the insolvency proceeding/safeguard procedure is reversed, the company manager may regain free use of the account. In this case, we will ask you to provide us with the signed judgment.   What is a judicial liquidation and what should I do? Judicial liquidation is a court decision that puts an over-indebted company out of business. In this case, the insolvency proceeding/safeguard procedure will unfortunately not have enabled the company to improve its situation. Thus, judicial liquidation puts a definitive end to the company's activities.   In a judicial liquidation, a judicial liquidator is appointed. Only this person can manage the account. We must therefore comply with the liquidator's instructions. The account holder or company manager will not be able to give us instructions.   💡 For individual companies, if a new activity different from the previous one is started, the SIREN number remains the same. As a result, even if the previous activity gave rise to a judicial liquidation, the manager can manage the account alone. In this situation, we may ask you for proof of the new activity.
Question: What should I do if my company is deregistered?

Answer: The deregistration of a company means the closure of the company. It is the act that formalizes the closure of the company in the legal databases and eliminates its legal existence.   Deregistration may be the result of dissolution or juridical liquidation.   I've closed my company, what should I do about my account? If you wish to close your account yourself following the closure of your company, that is very simple! All you have to do is log on from a computer and follow the steps below: Go to the  Settings section  in your Qonto web application. Navigate to  Billing and invoicing Under the  Price plan   details  tab, click on the  Close Account  button. Follow the instructions on the closing confirmation page. Please see  this article  for more information.   We also receive regular updates from the legal databases. If we notice that your company has been deregistered, we will close the company's account with 60 days' notice. In this case, you will be informed by email.   💡 If your company is deregistered, the account must be closed. We cannot keep an account active for a company that no longer exists.   My company has been deregistered but I'm contesting the deregistration, what should I do? If you contest the deregistration of your company, please send us one of the following documents as soon as possible: The company's updated KBIS, which no longer mentions the deregistration A notice from INSEE stating that your company is indeed active 💡 If the notice period is not enough to complete your procedures, don't worry, we'll find a solution together. In this case, we invite you to contact us quickly by email or chat 🙌
Question: What to do when an Administrative Seizure by Third Parties (SATD) occurs on my account?

Answer: The Administrative Seizure by Third Parties (SATD), formerly known as Third Party Notice (ATD), is an administrative procedure for the enforcement of public law that allows for the recovery of amounts owed to the Treasury. This action is the Treasury's last resort after multiple reminders.   What does Qonto do when an Administrative Seizure by Third Parties is received?  In accordance with Article L262-3 of the Code of Civil Enforcement Procedure,  the third party must immediately declare by all means the extent of its obligations to the debtor under the conditions provided for in Article L. 211-3 of the Code of Civil Enforcement Procedures.   Qonto is therefore  obliged to deduct the requested amount  without being able to challenge this request from the tax authorities (DGFIP, SIE, ...) and under penalty of sanctions.   This amount  is isolated in an internal account at Qonto for a period of 30 days , giving you time to give your consent or contest the operation.   💡 Good to know:  The isolated amount takes into account your right to a  Solde bancaire insaisissable , if you are eligible.   The processing of SATD is considered an irregularity and involves special fees as specified in Appendix 3 of the general terms of use. This is in accordance with Article L262 of the Tax Procedures Code and Decree No. 2018-1118 of December 10, 2018.   The fees for SATD represent  10% of the total amount , with a  maximum ceiling of €100  including tax per seizure.   What to do to release this amount?  You have several options:   ✅ Do you consent to this seizure? You can inform us through the chat. We will then proceed to transfer the funds to the tax authorities as soon as possible. ❌ Do you contest this seizure? We invite you to contact the requesting administration service as soon as possible. If an agreement is reached between you and the treasury,  it is the latter that will have to come back to us with a release act . We can then  partially or totally refund the isolated amount  based on your agreement with the tax authorities. After 30 days and without a response from you or the Treasury, the previously isolated funds will be transferred to the tax authorities.   💡 Good to know:  This is a one-time action.  There will be no further seizure on your account unless we receive a new document.  You can therefore replenish your Qonto account now if you wish!
Question: What to do in case of death of the account holder?

Answer: First of all, we would like to express our sincere condolences.   In order for us to update the account(s) concerned, we will need to obtain certain documents. Once these have been received, we will guide you through the necessary steps.   The account concerned is an account for a legal entity (company) Company law will apply if the account is for a legal entity.   We will need an official document proving the death of the account holder from the following list: Either the death certificate Or the presentation letter from the notary We will also ask you to provide us with a proof of identity or proof of parentage of the deceased.   Following the death of the company manager, the shareholders must take the necessary steps to change the manager or liquidate the company. If a new company manager has been nominated, we invite him or her to contact us by email or by chat and provide us with an up-to-date KBIS and the Minutes of the Extraordinary General Meeting at which the change of company manager was agreed. We will then be able to proceed with the change of account holder.   The account concerned is for an individual (auto-entrepreneur) We will need an official document proving the death of the account holder from the following list: Either the death certificate Or the presentation letter from the notary We will also ask you to provide us with a proof of the deceased's identity or parentage (a family record book, for example).   We will also ask you for the contact details of the notary, if there is one. We can then carry out the necessary checks on the heir(s).   If an heir is a minor or a protected adult, you will need to provide us with the judgment of acceptance of the succession issued by the Guardianship judge, as well as the settlement instructions from the legal tutor.   In addition, if one of the heirs is domiciled outside France, we will need the certificate of non-dischargeability of duties in order to release the funds held in the account.   💡 Good to know: We can pay the Funeral Home bill up to €5,000. To do this, you will need to send us the following documents: either the  original  invoice from the Funeral Home, received by post or in pdf by email directly from the Funeral Home and the agreement of an heir accompanied by the ID and a document proving the inheritance or the agreement of the notary in charge of the succession
Question: What to do when an Attribution Seizure (SA) is received on your account?

Answer: An attribution seizure (SA) is a legal document received through a bailiff following a judgment when a creditor claims you owe them money.   What does Qonto do when an attribution seizure is received?  As soon as Qonto receives such a document from a bailiff,  we are legally required to seize the requested amount from your Qonto accounts . This  amount is isolated in an internal account at Qonto for a period of 30 days , giving you time to give your consent or contest the operation.   The bailiff then has 8 days from the delivery of the document to inform you of the seizure.   💡 The isolated amount takes into account your right to  Solde bancaire insaisisabl e  if you are eligible.   The fees for attribution seizures are fixed and amount to €100.   How to release this amount?  You have several options:   ✅ Do you consent to this seizure? You can give your consent directly to the bailiff so that they can inform us and we can transfer the funds. ❌ Do you contest this seizure? You can file an  appeal  with the competent court and inform the bailiff. You can also  contest  the seizure with the bailiff to find another resolution method. If your challenge is successful,  the bailiff must provide us with a partial or total release to unblock the funds .  If you have not contacted the bailiff within this 30-day period, they may then send us a new  document called a "non-contestation"  so that the isolated amount is transferred to them.   👆Good to know:  This is a one-time action.  There will be no further seizure on your account unless we receive a new document.  You can therefore replenish your Qonto account now if you wish!
Question: Can my company benefit from the "Solde bancaire insaisissable" (SBI)?

Answer: This article is related to companies registered in France 🇫🇷   Depending on your company's legal status, your bank must leave a minimum amount in your account when it is seized: this is called the  Solde bancaire insaisissable , or  SBI .   How does the SBI work?  The SBI amount is equal to the amount of the RSA, regardless of your family situation. You can find the exact amount on the government's  website .   In case of an administrative seizure or attachment to your account, and  if your legal form entitles you to the SBI , this amount will not be isolated.   The SBI can only be applied once per seizure (all banks combined) for 1 month. This means that if a new seizure is presented on the account in the same month, the SBI will not apply, and the balance in the account can be isolated.   💡If your account balance is lower than the SBI amount, no amount will be seized.   Am I eligible for the SBI? Eligibility for the SBI depends on the legal form of your company.   ✅ Legal form entitled to the SBI: Individual Limited Liability Entrepreneur (EIRL) Artisan-trader Trader Artisan Liberal profession Agricultural operator Commercial agent (Other) Natural person   ❌ Legal form not entitled to the SBI: General partnership Limited partnership Limited Liability Company (SARL) Limited Liability Company (SARL) (Single-member) Public limited company with board of directors Public limited company with executive board European company Special commercial cooperative company Simplified joint-stock company (SAS) Simplified joint-stock company (Single-member) (SASU) Civil company Economic interest grouping Foreign legal entity, registered with the RCS Association under the 1901 law or similar.
Question: Can I delegate F24 payment to my accountant?

Answer: Yes, thanks to the integration of Qonto with the Italian Revenue Agency, you can delegate F24 payment to your accountant. This service is also known as I24. ​ ​ How does F24 payment by delegation work? Your accountant can make payments by proxy on the Revenue Agency's Fisconline and Entratel platforms. In order to have a successful payment, your accountant must enter: Your Qonto IBAN; The VAT number or the tax code of the account holder; Your F24 data; Tha payment due date. The deduction from your Qonto account takes place on the due date indicated by your accountant. The transaction will appear on your History the day after. ☝️It is necessary to have sufficient funds in the account to have a successful payment. ​ ​ Where can I find the payment receipt? You can find the payment receipt in your Tax Box ( cassetto fiscale)  on the Fiscal Agency  (Agenzia delle Entrate)  website. You will have to wait at least 5 days from the payment date. ☝️It is not possible to download the receipt of F24 payments from your Qonto account made by your accountant, but only those processed directly through our platform. ​ ​ Why was the payment denied? If the payment did not go through, the main reasons may be: The VAT number or tax code entered on the Revenue Agency platforms do not match those of the Qonto account holder; Your Qonto account does not have sufficient funds. In this case we will notify you by email. ☝️ Personal F24 cannot be paid via your Qonto account If you want to know more about F24 payment with Qonto, visit the article:  What is the F24 form and what types of F24 can I pay with Qonto?