Title: State Department Customer Service Standards

Summary: Requires state departments to employ callback queue system for customers who contact state departments by telephone.

Full Text:
An act relating to state department customer service standards; amending s. 23.30, F.S.; requiring state departments to employ a callback queue system for customers who contact state departments by telephone; providing an effective date. Be It Enacted by the Legislature of the State of Florida: Section 1. Paragraphs (e) through (k) of subsection (4) of section 23.30, Florida Statutes, are redesigna ted as paragraphs (f) through (l), respectively, and a new paragraph (e) is added to that subsection, to read: 23.30 Florida Customer Service Standards Act.-(4) MEASURES TO BE IMPLEMENTED.-State departments shall: (e) Employ a system by which a cust omer who contacts a department by telephone has the option of being placed in a callback queue to receive a call at a later designated time, while maintaining his or her place in line, instead of waiting on hold or allowing the telephone to continuously ri ng. Section 2. This act shall take effect July 1, 2025.