English: Making Things Better: Improving the ways we deal with complaints and concerns about social services in Wales
Welsh: Gwneud Pethau'n Well: Gwella'r ffordd yr ydyn ni'n delio â chwynion a phryderon am wasanaethau cymdeithasol yng Nghymru
Subject: Gwasanaethau cymdeithasol
English definition: Welsh Government consultation document, February 2012
Welsh definition: Dogfen ymgynghori Llywodraeth Cymru, Chwefror 2012