English: citizen-shaped services 
Welsh: gwasanaethau sy’n addas i ddinasyddion 
Subject: Datblygu cymunedol
English definition: Giving individuals and communities a stronger voice in the design, delivery and governance of services.
Welsh definition: Rhoi llais cryfach i unigolion a chymunedau o ran y ffordd y dylunnir, y darperir ac y llywodraethir gwasanaethau.