Taskrabbit

TaskRabbit, Inc. dba TaskRabbit operates an online marketplace that matches freelance labor with local demand, allowing people to find help with tasks including personal assistance, furniture assembly, moving, delivery, and handyman work. The company was founded in 2008 by Leah Busque and was acquired by an affiliate of IKEA in 2017.

More than 200,000 independent workers use the TaskRabbit platform.

History
The company was founded as RunMyErrand in Boston in 2008, during the Great Recession, by Leah Busque, a former software engineer for IBM. She got the idea to start the company after she needed dog food but didn’t have time to get it herself.

In 2009, the company received funding from Facebook's startup incubator, fbFund, and Tim Ferriss became an advisor.

The firm raised $1.8 million in seed money from angel investors.

In April 2010, the name of the company was changed from RunMyErrand to TaskRabbit.

In June 2010, the company moved its headquarters to San Francisco.

In May 2011, TaskRabbit raised a $5 million Series A financing round from Shasta Ventures, First Round Capital, Baseline Ventures, Floodgate Fund, Collaborative Fund, 500 Startups, and Lisa Gansky.

In July 2011, TaskRabbit launched a mobile app for iOS. At that time, the company had 1,500 active taskers.

In October 2011, Eric Grosse, the co-founder and former president of Hotwire.com, was named CEO. At that time, the company had operations in Boston, the San Francisco Bay Area, New York City; Chicago; Los Angeles; and Orange County, California.

In December 2011, Taskrabbit received an additional $17.8 million in a Series B round of funding from existing investors as well as Lightspeed Venture Partners, Allen & Company, and The Tornante Company. It also engaged Michael Eisner as an advisor. At the time, the firm had 35 employees and generated $4 million in business each month.

In June 2012, Busque reassumed the role of CEO, with Gross staying on with the company's board of directors, advising on strategy and operations.

In July 2012, the company raised $13 million in funding, bringing its total funding to $37.5 million.

In January 2013, the company hired Stacy Brown-Philpot, formerly of Google, as the company's first COO.

In March 2013, "Taskrabbit Business" was launched. It allowed businesses to hire temporary workers from the Taskrabbit users, with a 26% commission.

In November 2013, the company launched in London, its first international market. Because of declines both in bids and in completed and accepted tasks in the U.S., the company chose to test a new system in London whereby Taskers set their own rates and schedules, and when a new job was posted that matched their profile, the platform would send them an alert. The first to respond got the job. In London, the results were positive: almost all the company's metrics improved, and the average amount of money that individual Taskers on the platform were taking home increased.

In June and July 2014, TaskRabbit began implementing this new format in all markets. The new format was met with significant backlash from the Tasker community. Taskrabbit incorporated some of the feedback into an updated version of its app that launched in January 2015. In 2014, Taskrabbit received 4,000 applications to be a tasker; it received 15,000 applications in 2015.

In April 2016, Stacy Brown-Philpot was promoted from chief operating officer to CEO and founder and former CEO Leah Busque became executive chairwoman.

By January 2017, the company had 55,000 active taskers.

In September 2017, the company was acquired by an affiliate of IKEA.

In February 2018, TaskRabbit began operations in Birmingham, Bristol, and Manchester.

In March 2018, IKEA launched a furniture assembly service from Taskrabbit in the U.S.

In April 2018, the company was affected by a data breach. At that time it had 1.5 million users and 60,000 taskers.

In September 2018, Taskrabbit expanded to Toronto, Vancouver, Montreal, and other Canadian cities. 

In December 2018, the company launched operations in Brighton, Cardiff, Coventry, Liverpool, Warrington, Oxford, and Reading.

In September 2019, TaskRabbit launched service in Paris and followed it with a rollout to other French cities.
 
In October 2019, the company launched in Germany, with operations in Berlin, Bochum, Cologne, Dortmund, Duisburg, Düsseldorf, Essen, Gelsenkirchen, Krefeld, Monchengladbach, Oberhausen, Wuppertal and the Rhine-Ruhr metropolitan region.

In January 2020, Taskrabbit launched service in 39 cities in Spain.

In August 2020, Brown-Philpot resigned as CEO. Taskrabbit named Ania Smith, formerly of Walmart, Expedia, Airbnb, and UberEats, its new CEO.

In November 2020, the company launched service in Portugal, with operations in Lisbon, Porto, Braga, Coimbra, and Faro.

In March 2021, Taskrabbit launched in Italy in Rome and Milan.

In May 2022, TaskRabbit launched a global brand refresh, introducing an all lower-case wordmark with two different "a" characters. The company also removed the image of the "rabbit" from its logo and updated its default brand colors.

In May 2022, TaskRabbit announced that it would close its physical offices, including its San Francisco, California headquarters, and transition to becoming a distributed company, with all employees engaging in remote work.

In July 2022, Taskrabbit launched service in Monaco.

In popular culture

 The Unbreakable Kimmy Schmidt episode "Kimmy Bites an Onion!" centers on a character creating a song for the service. 
 The Simpsons episode "Dad Behavior" parodies the service as ChoreMonkey.
 The iCarly (2021) episode "iGot Your Back" parodies the service as PostRabbit.
 In Single All The Way, the main character Nick subsidizes his career as a writer by working as a handyman for Taskrabbit.
 In Killing It, a cash-hungry character Jillian works for TaskRabbit.
 The American Dad! episode "The Long March" references TaskRabbit.
 In Magic for Humans''' "Guilt Trip" episode (aired December 4, 2019), a character telecommutes with a Tasker.
 The Silicon Valley episode "Exit Event" series references Taskrabbit.
 In Girls5eva's'' "Triumphant Return to the Studio" episode, Dawn searches Taskrabbit for "geriatric button pushers with no opinions."
 In Cobra Kai, a TaskRabbit employee appears.

References

External links
 

2008 establishments in Massachusetts
2017 mergers and acquisitions
Business services companies established in 2008
Employment websites in the United States
Freelance marketplace websites
IKEA
Online marketplaces of the United States