# 🧪 Transaction status

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Our transaction section has 4 main types of transactions. This page will discuss what each of the statuses mean
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### Transaction Types

| Transaction Type      | Description                                                                                 |
| --------------------- | ------------------------------------------------------------------------------------------- |
| Customer Order        | This transaction has been created due to a customer purchasing a product.                   |
| Data Update           | This transaction has been created due to an admin updating a user's data balance            |
| Customer Subscription | This transaction has been created due to a customer purchasing a subscription type product. |

### Status Types

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99% of the time you see the **Incomplete** status is due to the upstream provider's API giving our system a bad response. This means that their API is currently not responding to our request.
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| Status                | Description                                                                                                                    |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| Complete              | The order has been delivered and complete                                                                                      |
| Incomplete            | The order has not been delivered and is not complete                                                                           |
| Failed                | We tried to bill the customer for a subscription, however, the charge has failed due to a lack of funds on the customer's card |
| Subscription Canceled | The customer has canceled their subscription                                                                                   |

### Full Order Status

| Transaction Type | Status     | Description                                                                                                                       |
| ---------------- | ---------- | --------------------------------------------------------------------------------------------------------------------------------- |
| Customer Order   | Complete   | This transaction has been created due to a customer purchasing a product and the order has been delivered and complete            |
| Customer Order   | Incomplete | This transaction has been created due to a customer purchasing a product but the order has not been delivered and is not complete |
| Data Update      | Complete   | This transaction has been created due to an admin updating a user's data balance and the update has been executed and complete    |
| Data Update      | Incomplete | This transaction has been created due to an admin updating a user's data balance but the update has failed to execute.            |