# ❔ How to fix the subscription portal issue ?

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When the customers are trying to access the customer portal they may get a white screen or not get the access at all. In such cases please follow the following steps to fix the problem.
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1. Search `customer portal` and click it.

<figure><img src="../.gitbook/assets/c (1).png" alt=""><figcaption></figcaption></figure>

2. Click `Save changes` button

<figure><img src="../.gitbook/assets/d.png" alt=""><figcaption></figcaption></figure>