---
description: >-
  This guide will make you understand the reasons for getting this error
  message.
---

# ❔ Error 400

Please follow the following steps to address the error as following reasons are the cause of this error.

1. First of all check whether the details are added under the correct stripe account which is Torch Labs. If not select the correct account.

<figure><img src="../.gitbook/assets/3 (14).png" alt=""><figcaption></figcaption></figure>

2\. Even after adding the products if the customers get the same error then check the metadata entered related to the product. Also make sure there is no spaces before and after the metadata.

{% content-ref url="../product-settings/product-metadata.md" %}
[product-metadata.md](../product-settings/product-metadata.md)
{% endcontent-ref %}