TechWolf/Skill-XL huggingface dataset:
Identify, track, and resolve overdue insurance and patient account balances.
Skill: perform debt investigation
Identify, track, and resolve overdue insurance and patient account balances.
Skill: manage accounts
Identify, track, and resolve overdue insurance and patient account balances.
Skill: monitor financial accounts
Identify, track, and resolve overdue insurance and patient account balances.
Skill: maintain client debt records
Resubmit insurance claims as necessary with supporting documentation.
Skill: initiate claim file
Respond to written and telephone inquiries from insurance carriers.
Skill: respond to enquiries
Respond to written and telephone inquiries from insurance carriers.
Skill: respond to inquiries in written form
Respond to written and telephone inquiries from insurance carriers.
Skill: answer incoming calls
Respond to written and telephone inquiries from insurance carriers.
Skill: communicate by telephone
Manage relationships with staff from assigned insurance carriers.
Skill: manage relationships with stakeholders
Manage relationships with staff from assigned insurance carriers.
Skill: build business relationships
Process refund forms for identified overpayments.
Skill: process refunds
Coordinate with a collection agency and attorney on referred accounts.
Skill: debt collection techniques
Coordinate with a collection agency and attorney on referred accounts.
Skill: maintain client debt records
Establish payment plans following organization's Financial and Credit Policy.
Skill: apply company policies
Establish payment plans following organization's Financial and Credit Policy.
Skill: follow company standards
Establish payment plans following organization's Financial and Credit Policy.
Skill: adhere to organisational guidelines
Establish payment plans following organization's Financial and Credit Policy.
Skill: set payment handling strategies
Maintain patient confidentiality, complying with HIPAA and practice guidelines.
Skill: maintain healthcare user data confidentiality
Maintain patient confidentiality, complying with HIPAA and practice guidelines.
Skill: comply with legislation related to health care
Maintain patient confidentiality, complying with HIPAA and practice guidelines.
Skill: ensure compliance with healthcare regulations
View delinquent accounts, sending to collections when necessary.
Skill: monitor financial accounts
View delinquent accounts, sending to collections when necessary.
Skill: maintain client debt records
View delinquent accounts, sending to collections when necessary.
Skill: debt collection techniques
Report bad debt payments to a collection agency.
Work on bankruptcy accounts.
Skill: advise on bankruptcy proceedings
Send billing record requests to attorneys/3rd parties.
Regularly meet with supervisor to discuss patient account status.
Skill: attend meetings
Perform other duties or functions as assigned.
Required and Preferred Qualifications
Education, Training, & Experience
Required:
+ year(s) of experience in a customer service role.
Skill: customer service
+ year(s) of experience in a customer service role.
Skill: manage customer service
+ year(s) of experience in a customer service role.
Skill: maintain customer service
+ year(s) of experience in a customer service role.
Skill: provide high quality customer service
+ year(s) of experience in a customer service role.
Skill: assist customers
High School Diploma/GED
Preferred:
+ year(s) of medical billing experience.
+ year(s) of experience in payment posting and balancing a cash drawer.
Skill: operate cash register
+ year(s) of experience in payment posting and balancing a cash drawer.
Skill: manage cash desk
Experience working in EMR/EHR systems.
Skill: use electronic health records management system
Experience working in EMR/EHR systems.
Skill: health records management
Specific Skills, Knowledges, & Abilities
Working knowledge of medical billing and managed care.
Skill: health care system
Strong verbal and written communication skills.
Skill: English
Strong verbal and written communication skills.
Skill: communication
Strong verbal and written communication skills.
Skill: write English
Strong verbal and written communication skills.
Skill: understand written English
Highly organized and self-motivated.
Skill: work in an organised manner
Highly organized and self-motivated.
Skill: show determination
Highly organized and self-motivated.
Skill: show initiative
Ability to multitask and remain detail-oriented when working in fast-paced environment.
Skill: perform multiple tasks at the same time
Ability to multitask and remain detail-oriented when working in fast-paced environment.
Skill: attend to detail
Ability to multitask and remain detail-oriented when working in fast-paced environment.
Skill: cope with challenging demands
Ability to multitask and remain detail-oriented when working in fast-paced environment.
Skill: deal with challenging work conditions
Microsoft Office and Windows based applications knowledge.
Skill: use microsoft office
Microsoft Office and Windows based applications knowledge.
Skill: have computer literacy
Motor, Sensory, and Physical Requirements
Ability to sit for prolonged periods
Skill: tolerate sitting for long periods
Frequent bending, stooping, lifting, and reaching required
Skill: apply various lifting techniques
Employee may be required to lift up to 30 pounds.
Skill: lift heavy weights
Manual dexterity required to operate modern office equipment
Skill: office equipment
Manual dexterity required to operate modern office equipment
Skill: use office systems
Employee must have a normal or correctible range of hearing and eyesight.
Job Location:
- location
Salary Range:
- $23.00 Hourly
About our company:
organization is a premier third-party hotel management company with a 30
+ year history transforming lifestyle hotels, from the islands of LOCATION to the tip of LOCATION.
organization team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the organization team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.
From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the organization team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
The organization values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through the organization's award-winning portfolio.
From work life balance to career development, the organization values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
Primary mission:
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: greet guests
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: check in guests
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: register visitors
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: deliver outstanding service
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: provide high quality customer service
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: maintain customer service
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: take payments for bills
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: process payments
Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay.
Skill: credit card payments
The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.
SCOPE OF WORK
+ TEAM
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Skill: sales activities
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Skill: manage guest support services
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Skill: manage the customer experience
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Skill: customer service
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Skill: manage customer service
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Skill: maintain customer service
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Skill: provide high quality customer service
Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: register visitors
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: check in guests
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: process reservations
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: make reservations
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: process booking
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: arrange bookings
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: hotel operations
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Skill: work in a hospitality team
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled inhouse activities and their locations and times.
Skill: hotel operations
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled inhouse activities and their locations and times.
Skill: work in a hospitality team
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled inhouse activities and their locations and times.
Skill: coordinate activities across hospitality rooms division
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled inhouse activities and their locations and times.
Skill: organise facility activities
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled inhouse activities and their locations and times.
Skill: explain features in accommodation venue
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled inhouse activities and their locations and times.
Skill: notify customers on special offers
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled inhouse activities and their locations and times.
Skill: set sales promotions
Preregister, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
Process guest checkins by confirming reservations and review all noted information.
Skill: check in guests
Process guest checkins by confirming reservations and review all noted information.
Skill: greet guests
Process guest checkins by confirming reservations and review all noted information.
Skill: assist at check-in
Process guest checkins by confirming reservations and review all noted information.
Skill: process reservations
Process guest checkins by confirming reservations and review all noted information.
Skill: process booking
Process guest checkins by confirming reservations and review all noted information.
Skill: make reservations
Process guest checkins by confirming reservations and review all noted information.
Skill: check correctness of information
Guest(s) without reservations can be sold an agreed upon room type.
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: register visitors
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: check in guests
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: fill out forms
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: conduct customer identification
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: verify visitor identification
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: obtain financial information
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: process payments
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: take payments for bills
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: handle financial transactions
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: deal with arrivals in accommodation
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: disseminate messages to people
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: handle mail
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: collect mail
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Skill: credit card payments
Communicate services and amenities of the hotel to guests.
Skill: provide visitor information
Communicate services and amenities of the hotel to guests.
Skill: explain features in accommodation venue
Maintain guest history files.
Skill: maintain logbooks
Maintain guest history files.
Skill: maintain service record book
Setup accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: coordinate activities across hospitality rooms division
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: hotel operations
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: carry out calculations in hospitality
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: handle paperwork
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: office administration
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: fill out forms
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: document management
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: perform clerical duties
Maintain, monitor and balance room availability for any given day. File registration cards and vouchers by room number.
Skill: ensure proper document management
Handle VIP and upgraded accommodations Assist and process overbooked or "walked' guests.
Skill: assist VIP guests
Handle VIP and upgraded accommodations Assist and process overbooked or "walked' guests.
Skill: deal with arrivals in accommodation
Assist and provide room change accommodations.
Documents all guest requests, complaints, or problems.
Skill: keep records of customer interaction
Documents all guest requests, complaints, or problems.
Skill: maintain customer records
Documents all guest requests, complaints, or problems.
Skill: follow reporting procedures
Documents all guest requests, complaints, or problems.
Skill: handle customer complaints
Documents all guest requests, complaints, or problems.
Skill: handle complaints
Resolve guest complaints to ensure guest satisfaction.
Skill: handle customer complaints
Resolve guest complaints to ensure guest satisfaction.
Skill: handle complaints
Resolve guest complaints to ensure guest satisfaction.
Skill: respond to visitor complaints
Resolve guest complaints to ensure guest satisfaction.
Skill: follow up complaint reports
Resolve guest complaints to ensure guest satisfaction.
Skill: guarantee customer satisfaction
Resolve guest complaints to ensure guest satisfaction.
Skill: provide high quality customer service
Resolve guest complaints to ensure guest satisfaction.
Skill: satisfy customers
Resolve guest complaints to ensure guest satisfaction.
Skill: maintain customer service
Resolve guest complaints to ensure guest satisfaction.
Skill: deliver outstanding service
Maintain organized and clean work area with necessary supplies.
Skill: work in an organised manner
Maintain organized and clean work area with necessary supplies.
Skill: organise information, objects and resources
Maintain organized and clean work area with necessary supplies.
Skill: maintain work area cleanliness
Maintain organized and clean work area with necessary supplies.
Skill: maintain a safe, hygienic and secure working environment
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Skill: operate cash register
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Skill: manage cash desk
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Skill: operate cash point
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Skill: count money
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Skill: handle cash flow
Meet with FOM/Supervisor daily to review assignments and priorities.
Communicate with prior shift's Front Desk Agent to review all followup items.
Skill: cooperate with colleagues
Communicate with prior shift's Front Desk Agent to review all followup items.
Skill: work in teams
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Skill: answer incoming calls
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Skill: communicate by telephone
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Skill: maintain high quality of calls
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Skill: greet guests
Take and relay messages accurately, completely, and promptly.
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.