The Diaspora Remittances Survey December, 2021
1 | CENTRAL BANK OF KENYA

The Diaspora Remittances Survey December, 2021
i | CENTRAL BANK OF KENYA

The Diaspora Remittances Survey December, 2021
FOREWORD
I
t gives me great pleasure to present the results of Kenya’s first Diaspora Remittances Survey,
conducted between March and May 2021. Remittance inflows to Kenya have increased tenfold
in the last 15 years reaching an all-time record of USD 3,718 million in 2021. This phenomenal
growth points to the importance of remittances as a source of foreign exchange to the country,
equivalent to more than 3 percent of Kenya’s GDP. Remittance flows also provide livelihoods to
vulnerable households by contributing to basic needs such as food, education, healthcare and
housing. In this context, there is need to better understand diaspora remittances and mainstream
them into the country’s development process.
Despite the significant role of remittance flows, its data has previously not been fully captured.
Currently, the Central Bank of Kenya (CBK) collects data every month on remittance inflows
through formal channels that include commercial banks and other authorized international
remittance service providers in Kenya. The reported amount excludes remittances through
informal channels and in-kind remittances. The Diaspora Remittances Survey therefore represents
an additional step in the CBK’s initiatives to improve statistics on remittances and understanding
the landscape for remittances more generally.
In this regard, the Diaspora Remittances Survey was conducted with the objective of collecting
valuable information to improve the quality of remittance statistics. The Survey focused on the
efficiency and cost of alternative remittance channels; the difficulties encountered in remitting
cash or in-kind transfers; the availability of information to Kenyans in the diaspora about
investment opportunities in Kenya; and the usage of remittances received.
I wish to thank the Ministry of Foreign Affairs and the Kenya National Bureau of Statistics for
their valuable support during the design and implementation of the Survey. We also express our
gratitude to Kenyans in the diaspora who participated in our virtual briefings and in the Survey. As
indicated during our briefing sessions and in the Survey questionnaire, the Survey respondents
will remain anonymous. The individual respondent data provided has been treated with utmost
ity and will not be used by third parties. Thus, only aggregated data obtained from the
Survey is shared in this report.
Dr. Patrick Njoroge
Governor
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The Diaspora Remittances Survey December, 2021
ACRONYMS
CBK Central Bank of Kenya
DRS Diaspora Remittances Survey
ICT Information and Communications Technology
KNBS Kenya National Bureau of Statistics
MFA Ministry of Foreign Affairs
M-PESA Safaricom’s mobile money transfer service
UAE United Arab Emirates
UK United Kingdom
USA United States of America
USD United States Dollar
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The Diaspora Remittances Survey December, 2021
TABLE OF CONTENTS
EXECUTIVE SUMMARY.................................. .........................................................................VI
6.4 Effects of COVID-19 on Financial Demands by Recipients and
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The Diaspora Remittances Survey December, 2021
LIST OF TABLES
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The Diaspora Remittances Survey December, 2021
LIST OF FIGURES
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The Diaspora Remittances Survey December, 2021
EXECUTIVE SUMMARY
The Central Bank of Kenya (CBK) conducted Kenya’s first Diaspora Remittances Survey
between 19th March and 17th May, 2021. The Survey was conducted in collaboration with
the Kenya National Bureau of Statistics (KNBS) and the Ministry of Foreign Affairs (MFA).
The overall objective of the Survey was to collect information on remittance inflows to Kenya.
Specifically, the Survey aimed at establishing the efficiency and cost of alternative remittance
channels; the difficulties encountered in remitting cash or in-kind transfers; the availability of
information to Kenyans in the diaspora about investment opportunities in Kenya; and the usage of
remittances received.
The Survey targeted Kenyans working/living abroad who had sent remittances to Kenya in 2019.
The target population was identified with the support of the Ministry of Foreign Affairs, Diaspora
Organizations and other stakeholders. An online questionnaire was administered through the CBK
website and also posted on the websites of the Ministry of Foreign Affairs, Kenyan missions abroad
and other institutions for wider reach. The Survey attracted 1,321 respondents.
The majority of the respondents of the Survey were middle aged professionals with university
qualifications who migrated in search of employment and education. The Survey revealed that
over 70 percent of the respondents sent remittances in cash through formal channels, mainly
money transfer companies, banks and mobile money operators. Remittance flows to Kenya
are regular (remitted monthly), directed at nuclear family members and largely cater for basic
household needs such as food, household goods, medicine and payment of education expenses.
The majority of recipients are self-employed, unemployed or students, suggesting a relatively
high dependency ratio of Kenyans on the diaspora. Slightly over a half of the remittance amounts
were allocated to three uses: investment in real estate (land and building) for recipients, mortgage
payment for senders and purchase of food and household goods.
In-kind remittances are less frequent both in terms of value and volume as reported by one third
of the respondents in 2019. The value of in-kind remittances was reported to be between USD 500
and USD 5,000 for majority of the respondents. Household and electronic goods, clothing, shoes
and medicines comprised the bulk of in-kind remittances in 2019. Most of these were carried
personally by the respondents during visits to Kenya, through friends and relatives and also
through courier companies.
With regard to cost, the Survey established that the average cost of sending funds was in the range
of 4 - 5 percent of the amount sent, through the most dominant and preferred service providers
(banks, money transfer companies and mobile money operators). Moreover, the cost of remitting is
relatively higher for the Europe-Kenya and Asia-Kenya remittance corridors, averaging 6 percent of
the amount remitted. The cost of sending in-kind items, however, was much higher, in the range of
15 – 27 percent. In terms of remittance channels, the Survey established that the Kenyan diaspora
prefer digital service providers due to convenience, efficiency in terms of speed / prompt service
and ease of access. On average, recipients receive the funds sent on the same day, reflective of the
high efficiency of these channels. However, the respondents reported high costs, hidden charges
and transfer time as the main challenges encountered while remitting to Kenya.
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The Diaspora Remittances Survey December, 2021
The majority of the respondents indicated that they are aware of investment opportunities in
Kenya, in particular opportunities in land or real estate, stock market and government securities.
Most of the respondents indicated that they rely on family, friends, social media and websites to
obtain this information.
The Survey further showed that remittances remained resilient during the COVID-19 pandemic,
with most of the respondents providing annual support averaging USD 4,000 in 2020 compared to
an average of USD 6,000 in 2019. Reduced remittances were, however, notable in Asia and Europe.
Despite this lower average amount sent in 2020, the respondents reported increased demand
for financial support by recipients. Moreover, the respondents reported that they expect to
sustain their level of support and remittances in 2021, with a large proportion of the respondents
expecting to remit more in 2021 relative to what they remitted in 2020.
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The Diaspora Remittances Survey December, 2021
1.0 INTRODUCTION
The Central Bank of Kenya (CBK) conducted a Diaspora Remittances Survey between 19th March
and 17th May 2021. The Survey was conducted in collaboration with the Kenya National Bureau of
Statistics (KNBS) and the Ministry of Foreign Affairs (MFA).
1.1 Survey Objectives
The overall objective of the Survey was to collect information on remittance inflows to Kenya.
Specifically, the Survey sought to establish:
• The efficiency and cost of various remittance channels;
• The usage of remittances received;
• The availability of information to the diaspora about investment opportunities in Kenya;
and
• The difficulties encountered in remitting cash or in-kind transfers.
1.2 Survey Methodology
The Survey was conducted based on a census in which any Kenyan diaspora member had an
opportunity to participate. The Survey targeted Kenyans in the diaspora who sent remittances to
Kenya in 2019. The target population was identified with the support of the Ministry of Foreign
Affairs and Diaspora Organizations. An online questionnaire was administered through the CBK
website and also posted on the websites of the Ministry of Foreign Affairs, Kenyan missions abroad
and other institutions for wider reach. The Survey elicited 1,321 responses.
The Survey instrument was developed and piloted by the CBK, with the support of the KNBS and
the Ministry of Foreign Affairs. The responses received helped to improve certain aspects of the
instrument.
To raise awareness on the Survey and obtain feedback, the CBK Governor held four virtual
meetings in April 2021: a meeting with Kenyans in the diaspora including the heads of Kenya
missions abroad; a live interview with a US-based diaspora television station; a meeting with
Kenyans in the United Kingdom; and a session with Kenyan World Bank and IMF staff. The
meetings helped to improve and provide useful feedback on the Survey from Kenyans in the
diaspora. Data cleaning and consistency checks were carried out prior to analysis of the data.
The rest of the report is structured as follows: Section 2 presents the Socio-demographic
characteristics of the respondents. Section 3 discusses cash remittances. Section 4 focuses on inkind remittances while Section 5 presents investment opportunities in Kenya. Section 6 analyses
the impact of Covid-19 while Section 7 concludes the report.
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The Diaspora Remittances Survey December, 2021
2.0 SOCIO - DEMOGRAPHIC CHARACTERISTICS
OF RESPONDENTS
2.1 Age, Gender and Marital Status
The survey demographics are broken down as indicated in Figures 1 - 3. Majority of the
respondents were born in Kenya (95percent), with 57percent of them reporting that they were
married (Figure 3). Eighty-nine per cent of the respondents fall within the working age population
of between 18 and 55 years (Figure 2).
Figure 1: Gender of the Respondent Figure 2: Age of the Respondents
Age (years)
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tnecreP
Sex

80 21
Female Male


15-30 31-45 46-55 56-60 61 and above
2.2 Destination Country and Length of
Figure 3: Marital Status
Stay Abroad
The Survey results indicate that the
respondents were based in the following
regions: Europe (28 percent), North America
(27 percent), Asia (22 percent) and African
countries (12 percent). In terms of specific
countries, most of the diaspora reside in the
USA (22.5 percent), UK (7.3 percent), UAE (5.6
percent), Canada (4.4 percent), Australia (3.4
percent), South Africa (3.2 percent), Belgium
(3.0 percent) and Germany (2.9 percent)
(Figures 4 & 5).

The Diaspora Remittances Survey December, 2021
Figure 4: Country of Residence
7.3
22.5
5.6
KEY - Percentile 100 90 80 70 60 50 40 30 20 10 0
Country Percent Country Percent
United States 22.5 Japan 1.8
United Kingdom 7.3 Austria 1.7
United Arab Emirates 5.6 Tanzania 1.6
Canada 4.4 Algeria 1.4
Australia 3.4 Ireland 1.4
South Africa 3.2 Afghanistan 1.2
Belgium 3.0 Rwanda 1.2
Germany 2.9 Thailand 1.1
Qatar 2.4 Uganda 1.0
Italy 2.1 Saudi Arabia 1.0
Turkey 1.8 Netherlands 1.0
Switzerland 1.8
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The Diaspora Remittances Survey December, 2021
The Survey showed that the mean stay abroad Table 1: Length of Stay abroad
is 11 years. Half of the respondents had lived
Length of Stay (Years) Percent of Respondents
abroad for about 10 years or less, while about
(0-10] 50.2
17 percent had stayed abroad for more than
(11-20] 32.3
20 years (Table 1).
(21- 30] 13.2
(31- 40] 3.5
(41-50] 0.5
(51 and above] 0.2
Figure 5: Regional Distribution (Percent of the Respondents)
Region Distribution (Percent)
Latin America and the Caribbean 3
Oceania 4
East Africa 4
Rest of Africa 12
Asia 22
North America 27
Europe 28
0 5 10 15 20 25 30
Percent
2.3 County of Origin in Kenya
The Survey showed that most Kenyans in the diaspora are from urban areas mainly; Nairobi,
Kiambu, Nyeri, Nakuru, Mombasa, and Kisumu. Nairobi ranks first as the
county of birth as reported by 26 percent of the respondents (Figure 6).
2.4 Main Reason for Leaving Kenya
The Survey indicated that Kenyans in diaspora left the country mainly in search of jobs and pursuit
of higher education. Across the regions, the Survey finds that the respondents left for Europe,
North America and Oceania in pursuit of higher education while those in Asia and African countries
mainly left in search of employment (Table 2). Oceania had the largest proportion of those who
left the country due to family migration while Europe hosts the largest proportion of those who left
due to marriage.
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The Diaspora Remittances Survey December, 2021
Figure 6: County of Origin of the Respondents

KEY - Percentile 100 90 80 70 60 50 40 30 20 10 0
County Percent County Percent County Percent
Nairobi City 26 Kirinyaga 2 Garissa 1
Kiambu 10 Baringo 2 Laikipia 1
Nyeri 6 Siaya 2 Taita-Taveta 1
Nakuru 4 Homa Bay 2 Uasin Gishu 1
Mombasa 4 Bomet 2 Kilifi 1
Kisumu 3 Kajiado 2 Migori 1
Kakamega 3 Meru 2
Elgeyo-Marakwet 1
Kisii 3 Embu 1
Trans Nzoia 1
Murang'a 3 Nandi 1
West Pokot 1
Bungoma 2 Busia 1
Vihiga 1
Machakos 2 Nyandarua 1
Tharaka-Nithi 1
Kericho 2 Nyamira 1
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The Diaspora Remittances Survey December, 2021
Table 2: Reasons for leaving Kenya by Region
Asia East Africa Europe Latin America and N o r t h Oceania Rest of
the Caribbean America Africa
Employment 60.2 63.6 24.1 28 20.7 35.1 46.6
Education 24.1 13.6 37.8 36 47.9 45.9 23.7
Family moved 0.5 2.3 4.1 8 7.5 10.8 2.5
Marriage 3.2 4.5 13.1 0 6.1 0 5.9
Diplomatic duties in Kenyan 4.2 6.8 5.8 4 0 0 8.5
missions abroad
Other (please specify) 0.9 4.5 6.2 0 6.8 2.7 3.4
Settlement 0.9 0 3.8 8 7.1 2.7 0.8
Diplomatic duties in 2.8 4.5 0.7 0 1.1 2.7 5.1
international organizations
Religious duties 1.9 0 2.7 4 0.7 0 0.8
Asylum 0.9 0 0.7 4 1.4 0 1.7
Peace-keeping mission 0 0 0 8 0 0 0
Sports 0.5 0 1 0 0.4 0 0
Medical 0 0 0 0 0.4 0 0.8
Sum (%) 100 100 100 100 100 100 100
2.5 Level of Education and Professional Training
The respondents were asked to indicate the highest level of education they had attained. Most of the
respondents are educated professionals with 34 percent of them having attained Master’s degrees
and 26 percent holding Bachelor’s degrees (Figure 7). Most of the migrants are professionals in
Business and Finance, Engineering, Health and ICT (Figure 8).
Figure 7: Highest Level of Education Attained
Educational Attainment (Percent)
Non-formal education 0
Primary School 1
None 1
Postgraduate Diploma 4
Doctorate degree 8
High School / Secondary 8
College Certificate / Diploma 18
Bachelor's degree 26
Master's degree 34
0 5 10 15 20 25 30 35 40
Percent
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The Diaspora Remittances Survey December, 2021
Figure 8: Main Professional Training
Sports 1
Religion, Pastoral and Divinity 1
Animal Health and Veterinary Sciences 1
Military (e.g. Police, Armed forces) 1
Architecture and design 1
Technicians/Craft 1
Catering and House keeping 2
Law and legal Studies 2
Journalism, Media Studies and Communication 2
Public Administration-Public Policy 2
Agriculture (e.g. Horticulture, forestry, fishing) 2
Political Science 3
Hotel Management and Related 3
None 3
Sciences (e.g. Chemistry, Biology, Physics) 4
Education (Science, Arts) 6
Social Sciences and Humanities 7
Other 8
ICT 10
Health and Human Medicine 10
Engineering and Technology 11
Business, Finance and Insurance 19
0 2 4 6 8 10 12 14 16 18 20
Percent
2.6 Diaspora Income and Sources
The Survey sought to establish the respondents’ total income in 2019 (in US dollar equivalent) and
the main source of income (or the source sector). Incomes are lowest in Asia and East Africa where
the majority of respondents earn less than USD 2,000 per annum (Tables 3).
This is likely reflective of the types of jobs held by migrants especially in Asia, where a good
proportion of migrants take up jobs demanding less skills. On the other hand, incomes are higher
for respondents in Europe, Oceania and North America where the majority of respondents earn
more than USD 50,000 per annum. This compares well with their earlier identified motives for
migration - in this case education - which could in turn translate to better paying jobs.
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The Diaspora Remittances Survey December, 2021
Table 3: Level of Respondents’ 2019 Income by Region
Region
2019 Income in US dollars Asia East Africa Europe Latin America and North Oceania Rest of
the Caribbean America Africa
200,000 and above 4.5 2.4 3.5 14.3 9.5 19.5 2.8

Less than 1,999 36.4 31 16.4 17.9 1.8 12.2 28.4
Sum (%) 100 100 100 100 100 100 100
Comparing income levels and age of the respondents, the Survey revealed that the majority of
those earning annual incomes less than USD 2,000 are primarily young individuals with 45 percent
of them aged under 30 years (Table 4). This points to the likelihood that the younger the individual
(hence less experience), the more likely they are to earn lower wages. Concomitantly, those who
earn more than USD 50,000 are older respondents aged between 31 - 45 years old (60 percent) and
comprise mainly the respondents residing in North America and Europe.
The main sectoral sources of income for the diaspora largely reflect professional training: Human
Health and Social Work activities (12 percent); Finance and Insurance (10 percent); Education
(8 percent); Professional, Scientific and Technical activities (8 percent); Information and
Communication (8 percent); and International Organizations and Bodies (6 percent) (Figure 9).
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The Diaspora Remittances Survey December, 2021
Figure 9 : Sectoral Source of Income
Mining and quarrying 0.1
Water supply; sewerage, waste management and remediation activities 1
Repair of motor vehicles and motorcycles services 1
Arts, entertainment and recreation 1
Retired 1
Domestic employees 1
Real estate activities 1
Electricity, gas and air conditioning supply 1
Agriculture, forestry and fishing 2
Construction 2
Accommodation and food service activities services 2
Wholesale & retail trade; 3
Public administration and defense; compulsory social security 3
Other service activities 3
Transportation and Storage 3
Manufacturing 4
Administrative and support service activities 4
International organizations and bodies 6
None/Unemployed 7
Other (please specify) 7
Information and communication 8
Professional, scientific and technical activities 8
Education 8
Finance and Insurance activities 10
Human Health and Social work activities 12
0 2 4 6 8 10 12 14
Percent
Table 4: Level of 2019 Income and Age
2019 Income in US dollars Age group (Years)
15-30 31-45 46-55 56-60 61 and above Sum (%)
200,000 and above 5.2 5.3 7.4 8.5 11.9 100

Less than 2,000 45 14.4 8.8 0 9.5 100
Sum (%) 100 100 100 100 100 100
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The Diaspora Remittances Survey December, 2021
3.0 CASH REMITTANCES
The Survey established that 86 percent of the respondents provided support in cash to family
members, relatives or friends who lived in Kenya in 2019.
3.1 Value of Remittances
Overall, the average value of remittances sent in 2019 was USD 6,000. Seventy one percent of
the respondents sent annual remittances of up to USD 15,000 in 2019. Of these, 21 percent sent
remittances less than USD 2000 (Figure 10a) while 48 percent sent amounts less than USD 6,000,
an average of USD 500 per month.
Regionally, the average amount of total remittances in USD in 2019 was generally larger for North
America, Oceania and Rest of Africa (Figure 10b).
Figure 10a: Value of Cash Remittances
200,000 and above 4

Upto 1,999 21
0 5 10 15 20 25
Percent
In Table 5 the amount remitted is compared with the length of stay abroad by the respondents.
The table shows that remittances generally decline with the number of years spent abroad by
the respondent suggesting an increasing disconnect with the source country, the more one lives
abroad. For instance, about 49 percent of the respondents who remitted cash amounts up to USD
1,999 had lived outside the country for 10 years or less while those who had lived abroad for more
than 30 years accounted for only 5 percent of this category.
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The Diaspora Remittances Survey December, 2021
Figure 10b: Average Annual Remittances in US Dollars by Region
Oceania 56,484
Rest of Africa 56,374
North America 54,054
All 42,175
Asia 34,150
Europe 33,807
East Africa 21,153
Latin America and the Caribbean 2,849
0 10,000 20,000 30,000 40,000 50,000 60,000
Average Annual Remittances (in USD)
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noigeR
Table 5: Length of Stay Abroad and Amount of Remittances
Amount sent in 2019 Length of Stay Abroad (Years)
(US dollars)
10 Years or less 11 Years - 20 21 Years - 30 31 Years - 40 41 Years and Sum
Years Years Years above
200,000 and above 46.7 46.7 6.7 0 0 100

Up to 1,999 48.7 30.3 15.8 5.3 0 100
3.2 Economic Status of Recipients and Relationship with the Sender
On the economic status of the recipient, the Survey revealed that majority (63 percent) of them
are self-employed, retired, unemployed individuals looking for work and students/interns (Figure
11). Most recipients are nuclear family members of the sender (Figure 12). A paltry 5 percent of
respondents sent remittances to their spouses. This supports the findings that the majority of
respondents were married, hence living abroad with their families.

The Diaspora Remittances Survey December, 2021
Figure 11: Economic Status of the Recipient
Volunteer 1
Incapacitated and cannot work 2
Home maker 4
Farmer 5
Unemployed not looking for work 7
Too old to work 8
Paid employment 12
Student/ Intern 14
Retired 16
Unemployed looking for work 16
Self-employment 16
0 2 4 6 8 10 12 14 16 18
Percent
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Figure 12: Relationship of the Respondents with the Remittance Recipients
Son in-Law 0
Daughter-in law 0
Grand daughter 0
Grand son 0
Female Business partner 1
Husband 1
Grand father 1
Father in-law 1
Grand mother 2
Mother in-Law 2
Male Business partner 2
Son 2
Daughter 2
Uncle 3
Male friend 4
Niece 4
Aunt 4
Nephew 4
Female Friend 4
Wife 5
Father 11
Brother 14
Sister 15
Mother 20
0 5 10 15 20 25
Percent
3.3 Frequency and Purpose of Cash Remittances
The respondents were required to indicate how often they sent money to Kenya in 2019. From the
responses, the majority indicated they sent cash on a monthly basis, while a small proportion sent
on a weekly and quarterly basis (Figure 13).

The Diaspora Remittances Survey December, 2021
Figure 13: Frequency of Cash Remittances

Monthly Irregular Weekly Quarterly Semi annually Annually Daily
The respondents were asked to indicate the purpose of remittances sent to Kenya. The majority
of the respondents sent remittances to support recipients in the purchase of food and household
goods, for offsetting medical expenses, meeting education expenses, for payment of rent and
household utilities, payment for the costs associated with ceremonies; for clothing needs of the
recipient and to meet farming needs. Other purposes for which remittances were sent are shown in
Figure 14a.
Figure 14b further indicates the proportion of cash remittances (in USD) allocated to each use as
well as the average amount (in USD) spent on each expenditure category. Slightly over half of the
cash remittances were allocated to three uses: investment in real estate (land and building) for
recipients, mortgage payment for senders and purchase of food and household goods. In terms
of the average amounts spent by individual respondents, two items stand out (as the highest):
investment in real estate (land and building) for recipients and mortgage payment for senders.
The motive behind migration from Kenya could have some influence in remittances. In this regard,
respondents working in Kenyan missions abroad and those who migrated from Kenya in search of
employment were found to have remitted above average amounts (Figure 14c).
Respondents who migrated for reasons of employment invested more on real estate while those
working in international organizations spent more on mortgage payments (Figures A1 and A2 in
Appendix I).
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The Diaspora Remittances Survey December, 2021
Figure 14a: Purpose of Remittances (Percent of Respondents)
Mortgage payment for sender 1
Purchase of machinery and transport equipment for recipient 1
Travel abroad by family member 1
Investments in financial assets (Shares, securities) for sender 2
Construction for recipient 2
Savings for sender 2
Support recipients investment 2
Construction (commercial/Residential building) for sender 3
Community development 3
Farm inputs 3
Investment in real estate (land and building) for recipient 3
Debt repayment 4
Support religious activities/functions 4
Farming for recipient 5
Clothing 6
Ceremonies (Funeral expenses, graduation, wedding) 7
Payment of rent and household utilities 10
Education expenses 11
Medical expenses 12
Purchase of food and household goods 16
0 2 4 6 8 10 12 14 16 18
Percent
Figure 14b: Remittance Use
30 160000
140000

120000

100000
15 80000
60000

40000

20000
0 0
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The Diaspora Remittances Survey December, 2021
Figure 14c: Average Remittances in US Dollars
Diplomatic duties in Kenyan missions abroad 58,667
Employment 55,794
All 42,784
Education 39,634
Marriage 36,191
Diplomatic duties in international organizations 29,350
Settlement 26,511
Family moved 8,973
Religious duties 8,300
Other (please specify) 6,417
Asylum 4,050
0 10,000 20,000 30,000 40,000 50,000 60,000 70,000
Average Remittances (in USD)
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3.4 Channels of Sending Remittances and Reasons for Using the Service Provider
The respondents were asked to indicate the channels used to send cash to recipients in Kenya
in 2019. Majority of the respondents used mobile money operators, money transfer companies
and banks (Figure 15a). Hence, a large proportion of remittances are through formal channels.
However, a small proportion of the respondents personally carried the cash, sent through friends /
relatives or used Hawala operators.
Whereas mobile money operators are the most frequently used service providers, the proportion
of funds transfered through the top three service providers are almost similar (Figure 15b).
On the most preferred service provider, the respondents indicated that M-PESA/Safaricom is the
most preferred service provider, selected by 20 percent of the respondents, followed by banks,
WorldRemit, Wave, Sendwave, and Western Union (Figure 16a). Respondents cited convenience,
prompt/efficient/ speedy service, ease of access and favourable transaction charges as the main
reasons for using these service providers (Figure 16b).
A further inspection reveals that respondents used banks, money transfer companies and mobile
money operators mainly because of convenience, ease of access and prompt /efficient/speedy
service (Table 6). The same applies to transport operators and postal network. Hawala operators
were preferred for offering favorable transaction charges, convenience and ease of access. Credit
Union is considered desirable due to security and safety of the channel, convenience and favorable
exchange rates. Apart from the case of courier companies, the recipient’s choice isn’t a major
consideration in the choice of channels.

The Diaspora Remittances Survey December, 2021
Figure 15a: Service Providers used to send Cash Remittances
Courier Company 0.3
Hundi Operator 0.4
Transport Operators 1
Postal Network 1
Credit Union 1
Hawala Operator 2
Friends/Relatives 4
Personally carried as I travelled to Kenya 6
Banks 22
Money Transfer Company 31
Mobile Money Operators 32
0 5 10 15 20 25 30 35
Percent
Figure 15b: Proportion of Cash Remittances by Channel

25 24 24

Percent 15

4 4 4 4 4 4

0.4 0.0 0.3

Remittance Channel
CENTRAL BANK OF KENYA | 16

The Diaspora Remittances Survey December, 2021
Figure 16a: Most Preferred Service Provider
20%
25%
M-PESA/Safaricom
Banks
16% WorldRemit
8%
Wave
8% Sendwave
14%
Western Union
9%
Other
Figure 16b: Reason for Using Most Preferred Service Provider
0 5 10 15 20 25 30
Habit 0.3
Recipient's choice 1
Others 1
Familiar channel 2
Most appropriate 4
Secure and safe 5
Favorable exchange rates 6
Favorable transaction charges 12
Easy to access 19
Prompt/efficient/speedy service 22
Convenience 28
0% 20% 40% 60% 80% 100% 120%
Percent
17 | CENTRAL BANK OF KENYA
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The Diaspora Remittances Survey December, 2021
Table 6: Reason for Choice of Remittance Channel
Remittance Channel
Reasons for
Using the Service Banks Courier Credit Friends/ Hawala Hundi Mobile Money Personally Postal Transport
Provider Compan- Union Relatives Operators Operators Money Transfer carried to Net- Operators
ies Operators Compan- Kenya work
ies
Convenience 30.1 0 25 27.6 27.3 33.3 29.4 24 33.3 25 25
Easy to access 15.1 0 12.5 10.3 18.2 0 19.6 20.2 14.3 25 50
Familiar channel 2.7 0 0 3.4 0 33.3 0.9 1 0 0 0
Favorable 7.5 0 25 3.4 9.1 0 4.7 7.7 7.1 0 0
exchange rates
Favorable 7.5 0 0 13.8 27.3 0 8.9 13.9 4.8 0 0
transaction charges
Habit 0.7 0 0 0 0 0 0 0 0 0 0
Most appropriate 4.1 0 0 3.4 0 0 2.3 2.9 4.8 25 0
Others 2.7 0 0 3.4 0 0 0.9 0.5 7.1 0 0
Prompt/efficient/ 21.9 50 12.5 24.1 9.1 33.3 27.6 22.1 21.4 25 25
speedy service
Recipient's choice 0 50 0 0 0 0 0.9 0.5 0 0 0
Secure and safe 7.5 0 25 10.3 9.1 0 4.7 7.2 7.1 0 0
Total (%) 100 100 100 100 100 100 100 100 100 100 100
3.5 Cost of Remittances
The respondents were required to indicate the costs incurred while remitting through their most
preferred service provider. Of those who remitted up to USD 2,000, about 85 percent reported
paying USD 50 or less as transaction charges (Table 7). On average, the cost of sending funds was
in the range of 4 - 5 percent of the amount remitted while using the most dominant and preferred
service providers (mobile money operators, money transfer companies and banks). The use of
courier companies was established to be most expensive channel of sending money in 2019,
costing 29.2 percent of the value remitted (Table A1 in Appendix I). Moreover, some informal
channels provide cheaper options for remitting cash compared to formal channels.
Figure A3 in Appendix I shows the cost of remitting (remittance cost as percent of remittances)
for the various remittance corridors. The remittance corridors with the lowest costs are OceaniaKenya, North America-Kenya, East Africa-Kenya and Latin America and the Caribbean-Kenya. The
cost of remittances in these corridors ranges between 2 and 3 percent. The cost of remitting is
relatively higher for the Europe -Kenya, Asia-Kenya and Rest of Africa - Kenya corridors, ranging
between 4 and 6 percent.
CENTRAL BANK OF KENYA | 18

The Diaspora Remittances Survey December, 2021
Table 7: Remittances Using Most Preferred Service Provider versus Cost of Remitting
Cost of Remitting (US dollars)
Amount Remitted in 2019 (US
dollars) Up to 5 6-10 11-20 21-50 51-100 101- 201- 400 401- 601- Above Sum (%)
200 600 1,000 1,000
100,001 and above 9 0 0 9 0 0 9 9 0 64 100

Up to 2,000 32 15 19 19 9 4 1 1 0 0 100
3.6 Remittances Transfer Time
The respondents indicated that funds sent are received in real time, and are usually available on
the same day to recipients, thus confirming the efficiency of these channels. This was the case for
72 percent of respondents with only a few respondents indicating that it would take up to three
days for recipients to access cash sent (Figure 17a).
Figure 17a: Remittances Transfer Time
More than 15 days 0.4
Ten days 0.4
Seven Days 0.4
Five Days 0.4
Four days 2
Three days 6
Two days 8
One day 10
Same day 72
0 10 20 30 40 50 60 70 80
Percent
19 | CENTRAL BANK OF KENYA
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The Diaspora Remittances Survey December, 2021
3.7 Main Challenges of Sending Money to Recipients in Kenya
The respondents were asked to indicate the main challenges they face in sending remittances
to recipients in Kenya. A large proportion of the respondents cited cost of remitting as the major
challenge, followed by hidden charges and fees and transfer time (Figure 17b). Other challenges
cited by respondents include:
• Unfavorable exchange rates applied by service providers leading to high conversion costs
• Limits on amounts that can be remitted through mobile money operators
• Limited interoperability of mobile money systems
• Slow interbank transfers
.
Figure 17b: Challenges of Sending Money to Kenya
Cost
9%
Hidden charges and fees
11% Transfer time
33%
Security
Accessibility of service
12%
Privacy
16%
20%
CENTRAL BANK OF KENYA | 20

The Diaspora Remittances Survey December, 2021
4.0 IN-KIND REMITTANCES
The Survey revealed that 30 percent of respondents sent in-kind remittances to Kenya in 2019.
Majority of the respondents sent in-kind goods valued between USD 501 and USD 5,000 (Figure
18) in all regions except in Oceania where the bulk of in-kind remittances ranged between USD
1,000 and USD 5,000 (Table 8).
Figure 18: Value of In-Kind Remittances in US Dollars
(10,001 and above] 5
(5,001, 10,000] 8
(1,001, 5,000] 24
(501, 1000] 32
(301, 500] 12
(101, 300] 10
(Upto 100] 8
0 5 10 15 20 25 30 35
Percent
21 | CENTRAL BANK OF KENYA
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Table 8: In-kind Remittances by Region
Asia East Africa Europe Latin North Oceania Rest of Africa
Value of In-kind America America
Remittances in 2019 and the
Caribbean
10,001 and above 6 0 5 0 9 0 0

Up to 100 3 25 8 50 9 0 7
Sum (%) 100 100 100 100 100 100 100

The Diaspora Remittances Survey December, 2021
4.1 Cost of In-kind Remittances
The cost of sending in-kind remittances appears to be inversely related to its value - the higher the
value of the item, the cheaper the cost of the remittance. For example, the Survey revealed that the
cost of sending items worth between US 1001 to USD 5,000 would cost up to 10 percent. On the
other hand, majority of respondents indicated that it would cost them up to USD 20 (20 percent)
to send items worth less than USD 100 (Table 9). The average cost of sending in-kind items using
various channels was established to be in the range of 15 - 27 percent of the value of the item sent
(Table A2 in Appendix I).
Table 9: Cost of Remitting In-kind Items versus Value
Cost of Remitting In-kind Items in US Dollars
Value of In-kind Items
Up to 20 21-50 51-100 101- 200 201-400 401-1,000 1,001 and above Sum (%)
Up to 100 75 25 0 0 0 0 0 100

10,001 and above 14 0 0 14 0 14 57 100
4.2 Types and Channels of In-kind Remittances
Clothes, shoes, mobile phones, computers/laptops, electronics and household goods, comprise
the most cited goods sent in 2019 by Kenyans in the diaspora (Figure 19a). In terms of value, the
top six categories of in-kind remittances retain their dominance, accounting for 74 percent of the
value of in-kind items (Figure 19b).
Figure 19a: Types of In-kind Remittances
Vehicle 1
Motor Cycle/Bicycle) 1
Jewelry 3
Books/CDs/DVDs 5
Food 6
Medicines 8
Household goods 10
Electronics 11
Computers/Laptops 12
Mobile Phones 16
Clothing/Shoes 28
0 5 10 15 20 25 30
Percent
CENTRAL BANK OF KENYA | 22

The Diaspora Remittances Survey December, 2021
Figure 19b: US Dollar Value of In-kind Goods
20 60,000

50,000

14 40,000

10 30,000

20,000

10,000

0 0
23 | CENTRAL BANK OF KENYA
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Category of In-Kind Goods
Percent of value of In-Kind Goods (LHS) Average Value of in-Kind Goods (RHS)
In-kind goods are sent to Kenya by means of the respondent travelling with the goods while on
trips to Kenya as cited by 28 percent of the respondents (Figure 20). Other channels include items
carried by relatives or friends of the respondent, by courier companies, transport operators and
the Postal network which all play an important role in facilitating in-kind remittances to Kenya.
The respondents prefer these channels mainly because of convenience as cited by 20 percent of
the respondents, appropriateness of the channels, safety and security of the items, favorable cost
associated with the channels, familiarity of the channel and ease of access (Figure 21).
Figure 20: In-kind Remittance Channels
Hundi Operator 1
Hawala Operator 2
Credit Union 2
Postal Network 9
Transport Operators 12
Courier Company 21
Friends/Relatives 25
Personally carried back to Kenya 28
0 5 10 15 20 25 30
Percent

The Diaspora Remittances Survey December, 2021
Figure 21: Reasons for Choice of Channel for In-kind Remittances
Habit 3
Recipient's choice 3
Others 3
Prompt/efficient/speedy service 7
Familiar channel 11
Easy to access 11
Favorable cost 12
Secure and safe 15
Most appropriate 15
Convenience 20
0 5 10 15 20 25
Percent
CENTRAL BANK OF KENYA | 24

The Diaspora Remittances Survey December, 2021
5.0 INVESTMENT OPPORTUNITIES IN KENYA
The Survey sought to establish whether the respondents were aware of investment opportunities
in the country. Majority indicated that they were aware of land/real estate, stock market, Saccos
and government securities (Figure 22). A large proportion of the respondents reported that they
obtained investment information from family and friends (Figure 23).. Other important sources
of information were social media, websites of organizations / institutions, diaspora associations,
financial service providers, adverts and promotions and Saccos.
5.1 Challenges in Accessing Information on Investment Opportunities
The respondents were required to indicate if they faced any challenges in accessing information
on investment opportunities in Kenya. The challenges highlighted included misinformation cited
by 28 percent of the respondents, limited access to information, uncoordinated information,
untimely information and high cost of acquiring information (Figure 24).
Other challenges highlighted by the diaspora include:
• Unresponsive, slow response from relevant institutions,
• Misleading and wrong information
• Fraud, theft and corruption
• Lack of mechanism to vet investment schemes
• Fake information
• Incomplete information
• Questionable land transactions putting diaspora construction projects in jeopardy
Figure 22: Investment Awareness
Investment in enterprises in Kenya 6
I dont know 7
Unit trusts 8
Government securities 17
Saccos 18
Stock market 19
Land/Real estate 26
0 5 10 15 20 25 30
Percent
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The Diaspora Remittances Survey December, 2021
Figure 23: Source of Investment Information
Government agencies 4
Trade fairs and exhibitions 4
Saccos 8
Adverts and promotions 9
Financial service providers 9
Diaspora associations 10
Website 13
Social media 18
Family and Friends 24
0 5 10 15 20 25 30
Percent
CENTRAL BANK OF KENYA | 26
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Figure 24: Challenges in Accessing Information on Investment Opportunities
High cost of acquiring information 8
Untimely information 16
Uncoordinated information 24
Limited access to information 24
Misinformation 28
0 5 10 15 20 25 30
Percent
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The Diaspora Remittances Survey December, 2021
6.0 IMPACT OF COVID-19 ON REMITTANCES
The COVID-19 pandemic severely disrupted economic activity and livelihoods in several countries.
With businesses struggling to keep afloat, millions of jobs were lost in source and destination
countries, resulting in loss of incomes. Consequently, it was appropriate to establish how the
pandemic impacted Kenyan remittance senders in 2020. Specifically, the Survey sought to
establish whether the pandemic affected the ability of the respondents to support their family
members and/or friends in 2020. The results show that 76 percent of the respondents were able to
send remittances in 2020, remitting an average of USD 4,000 during this period. Majority of those
who remitted cash in 2020 resided in North America and Europe.
More than a third of the respondents (39 percent) sent amounts below USD 2,000 while 23 percent
sent amounts ranging between USD 4,001 and 10,000 in 2020 (Figure 25). Of those who remitted
between USD 4,000 and USD 10,000, the majority were from Europe, Latin America/Caribbean,
North America and the Rest of Africa. Majority of respondents from Asia remitted amounts ranging
between USD 400 and USD 1,000 (Table 10).
Figure 25: Cash Remittances in 2020
(150,001 and above] 3%
(50,001, 150,000] 3%
(20,001, 50,000] 7%
(10,001, 20,000] 12%
(4,001, 10,000] 23%
(2,001, 4,000] 13%
(1,001, 2,000] 12%
(401, 1000] 17%
(101, 400] 6%
(Upto 100] 4%
0% 5% 10% 15% 20% 25%
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The Diaspora Remittances Survey December, 2021
Table 10: Cash Remittances in 2020 by Region
Region
Cash Remittances in
2020 Asia East Africa Europe Latin America and the North America Oceania Rest of Africa
Caribbean
150,001 and above 4.2 0.0 2.8 0.0 2.1 0.0 2.6

Upto 100 2.8 8.3 4.6 0.0 4.2 18.2 0.0
Sum (%) 100 100 100 100 100 100 100
6.1 Impact of Covid-19 on Economic Activity
The Survey also sought to establish how the Covid-19 pandemic affected the respondents’ main
economic activity. Whereas 56 percent of the respondents were affected negatively, 39 percent
indicated that they were not affected. The pandemic appears to have had a greater negative impact
on senders in Asia and Africa, with senders in East Africa reporting the largest negative impact,
possibly due to the various travel restrictions and lockdowns instituted in the East African countries
(Figure 26).
Figure 26: Effects of Covid-19 on Economic Activity by Region
100 7 8 4 0 8 9 0

80 22 17 31

70 46

71 69

50 46

33 36

Asia East Africa Europe Latin America and North America Oceania Rest of Africa
the Caribbean
Negatively No effect Positively
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The Diaspora Remittances Survey December, 2021
6.2 Effect of Covid-19 on Financial Access
Overall, the pandemic appears to have had a minimal impact on access to financial services.
Majority of the respondents in Europe, Latin America and North America reported negligible
effects. About 37 percent reported negative effects on access to financial services (Figure 27).
Figure 27: Effect of Covid-19 on Financial Access by Region
100 6 8 4 0 5 9 5


49 51
20 42
32 33 28 36

Asia East Africa Europe Latin America and the North America Oceania Rest of Africa
Caribbean
Negatively No effect Positively
6.3 Effects of Covid-19 on Amounts and Cost of Remittances
The respondents were requested to indicate whether there was any change in the cost of sending
money as a result of the COVID-19 pandemic. While 58 percent indicated that COVID-19 had no
effect on cost of remittances, a small proportion (23 percent) reported an increase in the cost
of sending money to Kenya. The increase in the cost of sending money during the
COVID-19 pandemic period was experienced more by the respondents in Africa and Asia
(Figure 28).
Figure 28: Effect of Covid-19 on Cost of Sending Money by Region
100 100

80 73

60 49 50


Asia East Africa Europe Latin America and North America Oceania Rest of Africa
the Caribbean
29 | CENTRAL BANK OF KENYA
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The Diaspora Remittances Survey December, 2021
Concerning the effects of COVID-19 on the amount remitted in 2020, the proportion of the
respondents reporting an increase in remittances in 2020 outmatched those reporting a decrease
in North America and East Africa (Figure 29). In Asia, those reporting a decrease in remittances
outmatched those reporting an increase, pointing to the possibility of a fall in wages and/or
employment status of migrant workers in this region. Similarly, in Europe, travel restrictions and
lockdowns may have jeopardized migrants’ employment and income opportunities resulting in
decreased remittances. In the Rest of Africa, however, the respondents reporting a decrease in
remittances in 2020 were equally matched with those reporting an increase.
Figure 29: Effects of Covid-19 on Amounts Remitted by Region

90 21 18
80 42 39 36 36

40 33 45


Asia East Africa Europe Latin America North America Oceania Rest of Africa
and the
Caribbean
CENTRAL BANK OF KENYA | 30
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Region
Decreased Increased No effect
A net balance analysis of the effect of the pandemic on amounts remitted indicates that while
senders in Asia, Europe and Latin America remitted less, the converse was the case for remitters in
East Africa, North America and Oceania (Figure 30).

The Diaspora Remittances Survey December, 2021
Figure 30: Net Effect of Covid-19 on Remittances by Region

8 14


Net balance
Asia East Africa
Europe Latin America and the Caribbean
North America Oceania
Rest of Africa
6.4 Effects of COVID-19 on Financial Demands by Recipients and Expectations for 2021
Remittances
Respondents were asked to indicate the effect of COVID-19 on financial demands of remittance
recipients in Kenya. Financial demands by remittance recipients increased as reported by 82
percent of the respondents (Figure 31).
As countries bring the pandemic under control and economic activities start to return to
normal, however, the respondents expect to continue sending remittance with 47 percent of the
respondents expecting to remit more in the year 2021 (Figure 32).
Figure 31: Financial Demands of Recipients
No effect
Decreased
16%
2%
Increased
82%
Increased No effect Decreased
31 | CENTRAL BANK OF KENYA

The Diaspora Remittances Survey December, 2021
Figure 32: Diaspora Expectations for 2021 Remittances
Lower than in 2020 12
Same as in 2020 16
Cannot tell / Don't know 25
Higher than in 2020 47
0 10 20 30 40 50
Percent
CENTRAL BANK OF KENYA | 32
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The Diaspora Remittances Survey December, 2021
7.0 CONCLUSION
The Diaspora Remittances Survey was conducted between March and May 2021 with the aim of
collecting information to improve the quality of remittance statistics. It focused on the efficiency
and cost of alternative remittance channels; the difficulties encountered in remitting cash or
in-kind transfers; the availability of information to Kenyans in the diaspora about investment
opportunities in Kenya; and the usage of remittances received.
The Survey elicited 1,321 responses from Kenyans living in Europe (28 percent), North America (27
percent), Asia (22 percent) and African countries (16 percent).
Majority of the respondents to the Survey were university graduates, middle aged Kenyans who
migrated in search of employment and education. The Survey indicated that income levels are
lowest in Asia and East Africa where the majority of respondents earn less than USD 2000 per
annum, which is a pointer to the type of jobs held by migrants, particularly in Asia where a high
proportion of migrants take up low-skill jobs.
The Survey revealed that over 70 percent of respondents reported remitting cash mainly sent
through formal channels, predominantly money transfer companies, banks and mobile money
operators. Remittances were sent to meet the basic needs of nuclear family members of the
respondents. Notably, cash was remitted, typically on a monthly basis, for the purpose of
purchasing food and household goods, to offset medical expenses, meet education expenses;
for payment of rent and household utilities; and farming needs. Recipients were mostly selfemployed, retired, unemployed and/or students and interns. Nonetheless, slightly over a half of
the remittance amounts were allocated to three uses: investment in real estate (land and building)
for recipient, mortgage payment for sender and purchase of food and household goods.
Digital transfers are gaining ground. The respondents who remitted cash in 2019 used mobile
money operators, money transfer companies and banks. A small proportion of the respondents
however carried the cash personally or sent through other visiting relatives and friends. On
average, the cost of sending funds was established to be in the range of 4 – 5 percent of the
amount sent while using the most dominant and preferred service providers (mobile money
operators, money transfer companies and banks). Moreover, the cost of remitting is relatively
higher for Europe-Kenya and Asia-Kenya remittance corridors, averaging 6 percent of the value
of remittances. Safaricom/M-PESA was the most preferred service provider, followed by banks,
WorldRemit, Wave, Sendwave, and Western Union. The main reasons for using these channels was
convenience, favorable transaction charges, favorable exchange rates, security and safety. The
respondents however highlighted that they faced certain challenges while remitting cash including
cost, hidden charges and fees, accessibility of service and privacy.
About 30 percent of the respondents sent in-kind remittances in 2019. Europe, North America and
Asia accounted for most of the in-kind remittances which included clothing/shoes, medicines,
household and electronic goods. These were remitted by means of the respondent travelling
with the goods while on trips to Kenya, carried by relatives / friends of the respondent, courier
companies, transport operators and the Postal network. Reasons cited for use of these channels
33 | CENTRAL BANK OF KENYA

The Diaspora Remittances Survey December, 2021
included convenience, safety and security of the items and favorable cost. For in- kind remittances,
the average cost of remitting using various channels was established to be in the range of 15 – 27
percent of the value of the item sent.
On investment opportunities in Kenya, the respondents acknowledged being aware of land/real
estate, stock market, and government securities. Investment information was accessed through
family and friends, diaspora associations, financial service providers and Saccos. Nonetheless, the
respondents cited challenges of accessing investment information including misinformation and
untimely and fragmented information which comes at a high cost of acquisition.
Despite the disruptions caused by the COVID-19 pandemic, the majority of the respondents
continued to provide support in cash to family members and/or friends/relatives who reside in
Kenya whose financial demands increased in 2020. A net analysis of the effect of the pandemic
on amounts remitted indicates that while senders in Asia, Europe and Latin America remitted
less, the converse was the case for remitters in East Africa, North America and Oceania. The
pandemic appears not to have affected the cost of remittances nor access to financial services. On
expectations for 2021 remittances, the majority of the respondents expect to remit more.
CENTRAL BANK OF KENYA | 34

The Diaspora Remittances Survey December, 2021
APPENDIX I
COSTS AND AMOUNTS OF REMITTANCES
Table A1: Average Cost of Cash Remittances in 2019 by Channels
Cash Remittance Channel / Service Provider Average Cost of Remitting in 2019 (%)
Hundi Operators 0.4
Carried when travelling to Kenya 2.5
Friends / Relatives 2.5
Hawala Operators 3.0
Postal Network 3.2
Credit Union 3.4
Banks 3.7
Transport Operators 3.8
Money Transfer Companies 4.0
Mobile Money Operators 4.7
Courier Companies 29.2
Table A2: Average Cost of In-Kind Remittances in 2019 by Channels
In-Kind Remittances Channel / Service Provider Average Cost of Remitting in 2019 (%)
Personally carried back to Kenya 24.0
Freinds / Relatives 22.5
Trnasport Operators 19.2
Courier Companies 20.1
Postal Network 26.7
Hawala Operators 15.0
35 | CENTRAL BANK OF KENYA

The Diaspora Remittances Survey December, 2021
Figure A1: Average Amount of Remittances Invested in Real Estate


Diplomatic Diplomatic Education Employment Marriage Other (please Settlement
duties (Kenyan duties (Int'l specify)
missions) organizations)
CENTRAL BANK OF KENYA | 36
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Reason for Migrating from Kenya
Figure A2: Average Amount of Mortgage Payment in USD


Diplomatic Diplomatic Education Employment Family moved Marriage
duties (Kenyan duties (Int'l
missions) organizations)
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The Diaspora Remittances Survey December, 2021
Figure A3: Cost of Remitting by Corridor

6 6

4 4

3 3

Oceania-Kenya North America- East Africa-Kenya Latin America and Rest of Africa- Asia-Kenya Europe-Kenya
Kenya the Caribbean- Kenya
Kenya
37 | CENTRAL BANK OF KENYA
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Remittance Corridor

The Diaspora Remittances Survey December, 2021
APPENDIX II
SURVEY QUESTIONNAIRE
Kenya Diaspora Remittances Survey
Section A: General Information
Asterisk (*) implies the question is mandatory
AOI (i). Name of the respondent (optional)
AOI ii . Telephone Number (optional)
AOI (iii). Email address (optional)
* A02. Sex of the respondent
Male
Female
* A03. What is your year of birth?
A04. What is your current marital status?
Never married
Married
Separated
Divorced
Widowed
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The Diaspora Remittances Survey December, 2021
* A05. In which Country are you currently residing?
Australia
* A06. Were you born in Kenya?
. Yes
No
* A07. If born in Kenya, in which Country were you born?
* A08. In which year did you leave Kenya?
* A09. What was your main reason for leaving Kenya?
In search of employment
Education
Job
Marriage
Family moved
Diplomatic duties in Kenyan Missions abroad
Diplomatic duties in international organizations
Peace-keeping Mission
Religious duties
Sports
Settlement
Asylum
Other (please specify)
Section B: Education and Employment
* B0I. What is the highest level of education that you have attained?
Primary School
High School / Secondary
College Certificate / Diploma
Bachelor’s degree
Postgraduate Diploma
Master’s degree
Doctorate degree
Non-formal education
None
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The Diaspora Remittances Survey December, 2021
* B02. What is your main professional training?
* B03. Currently, which sector is your main source of income?
* B04. Which income category describes your total income in the year 2019? (USD equivalent)
Less than USD 1,999
USD 2,000 - 2,999
USD 3,000 - 5,999
USD 6,000 - 9,999
USD 10,000 - 14,999
USD 15,000 - 19,999
USD 20,000 - 29,999
USD 30,000 -49,999
USD 50,000 - 99,999
USD 100,000 - 199,999
USD 200,000 and above
Section C: Cash Remittance
* C0I. Did you provide any support in cash, in the year 2019, to family members or friends/relatives
who reside in Kenya?
Yes
No
* C02. How often did you send money to Kenya in 2019?
Daily
Weekly
Monthly
Quarterly Semi annually
Annually
*C03 .Profile and economic status of the recipient in 2019:
How is the recipient related to you? What is the economic status of the recipient?
1. Husband Paid employment
2. Son Self-employment
3. Daughter Student/ Intern
4. Father Volunteer
5. Mother Self-employment
CENTRAL BANK OF KENYA | 40

The Diaspora Remittances Survey December, 2021
6 Sister Volunteer
7. Grand father Retired
8. Grand mother Too old to work
* C04. For what purpose(s) did you send money to recipients in Kenya in the year 2019? (You can
select multiple choices)
Purchase of food and household goods
Payment of rent and household utilities
Clothing
Education expenses
Medical expenses
Farming for recipient
Investment in real estate (land and building) for recipient Purchase of machinery and transport
equipment for recipient Debt repayment
Ceremonies (Funeral expenses, graduation, wedding)
Community development
Support recipient’s investment
Construction for recipient
Travel abroad by family member
Support religious activities/functions
Investments in financial assets (Shares, securities) for sender
Construction (commercial/ResidentiaI building) for sender
Mortgage payment for sender
Savings for sender
Other ( please specify)
* C05. In total, how much money did you send to recipients in Kenya in the year (please indicate a
number without commas)
* C06 What amount of the cash remittances was directed to each of the selected purposes? (USD
Equivalent), (Please indicate a number for each row without commas)
1. Purchase of food and household goods
2. Clothing
3. Education expenses
4. Medical expenses
5. Debt repayment
6. Support recipient’s investment
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The Diaspora Remittances Survey December, 2021
* C07. Which service providers did you use to send the cash to recipients in
Kenya in 2019? (You can select multiple choices)
Banks (Electronic Transfers, Card, Online)
Money Transfer Company (Western Union, Money gram, Dahabshiil)
Mobile Money Operators (MPESA, Airtel Money, MTN)
Postal Network
Credit Union
Courier Company (DHL, Fedex, UPS)
Transport Operators (Bus, Ship, Air, Rail)
Hawala Operator
Hundi Operator
Friends/Relatives
Personally carried as I travelled to Kenya
Other ( please specify)
C08 (i). What was the main reason for using your most preferred service provider and how long did
it take to avail the cash remitted to the recipient?
Most preferred service provider Reasons for using the How long did it take
service provider avail the cash (days)
• Money Transfer (Western Union, Dahabshiil) $ Easy to access 3
* C08 (ii). What was the amount of cash remitted and what was the cost of remitting using the most
preferred service provider in 2019? (USD Equivalent) (Please indicate number without commas)
Cash remitted
Transaction cost
* C09. What do you consider as the main challenges of sending money to your recipient(s) in
Kenya? (You can select multiple choices)
Cost
Transfer time
Privacy
Accessibility of service
Security
Hidden charges and fees
Other (please specify)
CI0. What improvements can be made to the current modes of sending money to Kenya?
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The Diaspora Remittances Survey December, 2021
Section D: Non-Cash/ln-Kind Remittance
* D0I. Did you provide any support in kind (non-cash items/goods), in the year 2019, to family
members/relatives/friends who reside in Kenya?
Yes
No
* D02. If yes, what was the approximate value of the non-cash items/goods to recipient s in Ken a
during 2019? (in USD Equivalent)
* D03 (i). What type of non-cash items/goods did you send to the recipients in Kenya, the channel
used and the main reason for using the selected channel in the year 2019?
Type of in-kind item Channel used Main reason for selecting
the channel
I. Food Postal Network Favorable transaction
charges
2. Clothing/Shoes Courier Company (DHL, Fedex, Easy to access
UPS)
3. Mobile Phones Courier Company (DHLFedex, Convenience
UPS)
4. Computers/Laptops Postal Network Most appropriate
5. Cycle (Motor Cycle/ Transport Operators (Bus, Ship, Prompt/efficient/speedy
Bicycle) Air, Rail) service
6. Household goods Transport Operators (Bus, Ship, Recipient’s choice
(Seats etc,) Air, Rail)
7. Medicines Friends/Relatives Familiar channel
8. Jewelry Personally carried back to Kenya Convenience
* D03 (ii). What was the estimated value of the in-kind items in 2019? (USD Equivalent
Item (1)
Item (2)
Item (3)
Item (4)
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The Diaspora Remittances Survey December, 2021
Item (5)
Item (6)
Item (7)
Item (8)
Section E: Investment Opportunities in Kenya
E0I. Which investment opportunities are you aware of? (Multiple selections)
Government securities (treasury bills, bonds)
Stock market
Unit trusts
Real estate
Investment in enterprises in Kenya (e.g. tourism, manufacturing)
Saccos
I don’t know
Other (please specify)
E02. How did you get information on investment opportunities in Kenya? (Multiple selections)
Financial service providers
Diaspora associations
Saccos
Government agencies (e.g. Kenyan Missions Abroad, Brand Kenya, Kenya Investment Authority)
Social media
Website
Family and Friends
Adverts and promotions
Trade fairs and exhibitions
Other (please specify)
E03. What challenges do you face in accessing this information? (Multiple selections)
Misinformation
High cost of acquiring information
Untimely information
Uncoordinated information
Limited access to information
None of the above
Other (please specify)
E04. How can communication on available investment opportunities be improved? Please specify.
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The Diaspora Remittances Survey December, 2021
Section F: Impact of COVID-19
The following set of questions will help us assess the impact of the COVID-19 Pandemic on
remittance flows.
* F0I. Did you provide any support in cash, in the year 2020, to family members or friends/relatives
who reside in Kenya?
Yes
No
* F02. If Yes, how much money, in US dollars equivalent, did you send to recipients in Kenya in the
year 2020?
* F03. How did COVID-19 affect your:
Negatively No effect Positively
Main economic . Main economic activity Main economic activity Main economic
activity Negatively No effect Positively
Access to financial . Access to financial Access to financial Access to financial
services services Negatively services No effect services Positively
* F04. How did COVID-19 affect your:
Decreased No effect Increased
Cost of sending Cost of sending Cost of sending Cost of sending
money money Decreased money No effect money Increased
Amount remitted Amount remitted Amount remitted Amount remitted
Decreased No effect Increased
Financial demands Financial demands Financial demands Financial demands
from home from home Decreased from home No effect home Increased
* F05. How would you describe the amount of money you expect to remit to Kenya in 2021?
Higher than in 2020
Same as in 2020
Lower than in 2020
Cannot tell / Don’t know
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The Diaspora Remittances Survey December, 2021
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The Diaspora Remittances Survey December, 2021
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