Genre: Forum

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. New Monthly Water Bills have to be WRONG!!!! 4x more??? The new monthly water bills have started to flow in to our office which is fine?we have a system in place. BUT THE PRICING!!!!!! How could a property be averaging 600litres per day suddenly go up to 2428litres once Water care changed over to monthly billing? This seems to be happening across 1 out of 5 Water bills we receive! I went to the property to check the meter on the 21st of August I lifted the cover and then had to dig at least 6cm of very compacted dirt and then use a cloth with methylated spirits to clean the meter screen so it could be read and guess what The latest bill said it was an ?Actual reading? After contacting Water care they had to say: We have checked your account and can see that our meter readers were able to read this meter on 16/08/12, when they took a reading of 3572. The two readings before this were both estimates and so this sudden high bill could suggest that we underestimated on the two previous estimated readings. The last actual reading before this one was on 16/04/12. There was 122 days between the two actual readings and the usage between this time was 127 KL, which works out at about 1KL a day. This is what we would expect the average consumption to be of 6-8 people, so this is very high usage. It is the property owners responsibility to make sure that the meter is accessible, so we would suggest that the tenants check the meter and clear the dirt if necessary. Guess the meter reader must have put all that dirt back on the meter?.NOT