Genre: Promotion

Our Customer Care Charter has been developed so that we provide our customers with excellent service delivery . To find out more about our Customer Care Charter select the area you want from the table below : Customer Care Charter Area Description Our commitment to our customers Find out about our commitment to provide excellent customer service Customer care standards Our service standards for responding to telephone calls , emails , letters and visits from our customers Out of hours service Information about our out of hours contact service for emergencies Customers with special needs How we can help customers with special needs such as hearing difficulties Our performance Find out how we measure our customer service performance and what our future plans are