Genre: Instruction

Problems in paying for care Find out what to do if you have problems paying for your care or questions about how much the council should pay . Talk to your council If you need help to pay for the care you need , ask your council's social services if they can help . How much will the council pay ? What happens if the council wo n't pay ? Sometimes councils have reasons for not paying for people's care . They should explain the reasons to you . At other times , they may not be following government rules . For example , you could be told that you are eligible for financial help , only to be then told that the council does not have enough money to pay for you , or you could be asked to join a waiting list . If this happens , or if there are any others ways you feel that the decision is not fair , you do have the right to question the decision . Contact your council if you are not happy with their decision . Find your local council : get contact details for your council from the DirectGov website . How to complain about your council : what to do if you are not happy with your council's social services .