Genre: Forum

Welcome to Windows 7 Forums . Our forum is dedicated to helping you find solutions with any problems, errors or issues you are experiencing with Windows 7 . The Windows 7 forum also covers news and updates and has an extensive Windows 7 tutorial section that covers a wide range of tips and tricks. All of a sudden I could not find my sent mails in the Sent Items Folder. I looked for help from the forums and got a suggestion to create another profile to test whether I can see my sent mails there. I followed the instructions but there was not enough to lead me through so I don't think I completed creating a profile. Then I got another suggestion to purchase the Registry Booster to clean up my registry. After I did that I was able to see my sent mails again. However I still continue to see the Outlook Data File Popup with the message "This data file has not been configured. Select an existing file to configure or try the name of a new file to create". After I clicked "OK" then I got another pop up to prompting me to choose a file from the Libraries.Documents directory. I clicked "Cancel" then I got another pop up with "Properities for this data file must be defined prior to use". I clicked "OK" and then I got the Outlook Data File Popup and the same subsequent popups again. After clicking through I was able to start my Outlook but when use the registry Booster to scan I got more error messages. So apparently these errors from Outlook is mucking up my registry. Anyone has any idea about this problem? Please help. Your assistance is greatly appreciated. Thank you. Helen. Firstly, you certainly do not need any registry boosters to solve Outlook data file issues - was this a recommendation made by someone, or was this suggested to you by an automated pop-up? If its the latter, is there any chance you could be infected by some sort of malware? To solve the Outlook issue, do you know where your Outlook data file is being stored? Can you do a search on your computer for all files with this extension: .pst Post back here with your findings. Also, can you tell us about your current system : what anti-virus software are you using. I'm a bit concerned about this Registry Booster : generally speaking, in most cases you really do not need/want to be mucking with the registry at all. Thank you kindly for your help. I'm afraid I have purchased the software online and used it. It found more than 300 errors fromt the registry and fixed it. After that, I was able to see the latest sent mails from the Sent Items folder again. When I checked with Microsoft support I got a pop up about this Registry Booster. They claimed that they are Microsoft Partner. I thought that they are legit. I'm using Norton antivirus, do you think Norton would detect the malware from the registry? When I did a search on PST file, I found the following: For 3 email accounts that have not been active under my original Profile the files are stored under C:\Users\UserName\My Documents\Outlook Files. For the current active email account under the same original Profile, the files are stored under C:\Users\UserName\AppData\Local\Microsof\\... For the new Profile (I don't think got as far to create a user account yet) that I tried to create for testing purposes, the files are also stored under C:\Users\UserName\My Documents\Outlook Files. Scanpst.exe is installed on your computer when you install Microsoft Outlook 2010. The Inbox Repair tool tries to correct any problems by resetting the data file structure and rebuilding the headers for Outlook items. If you are using an Exchange account, the tool does not connect to or analyze the data saved on the Exchange server. Important You must exit Outlook before using the Inbox Repair tool. It is not accessible within Outlook. In the Enter the name of the file you want to scan box, enter the name of the .pst or .ost file that you want to check, or click Browse to select the file. To specify the scan log options, click Options , and then click the option that you want. Click Start . If errors are found, you are prompted to start the repair process to fix the errors. A backup file is created during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or click Browse to select the file that you want to use. Click Repair . Start Outlook with the profile that contains the .pst file that you tried to repair. In the Navigation Pane, click Folder List . Keyboard shortcut To open switch to the Folder List, press CTRL+6. In the Folder List , you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. The recovered folders are usually empty, because this is a rebuilt .pst file. The Lost and Found folder contains the folders and items recovered by the Inbox Repair tool. You can create an Outlook Data File (.pst), and drag the items in the Lost and Found folder into the new data file. When you have finished moving all the items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder, from your profile. Notes If you are able to open the original Outlook Data File (.pst), you may be able to recover additional items from your damaged .pst file. By default, the Inbox Repair tool creates a file with the same name, but with the file extension of .bak. The .bak file is located in the same folder as your original .pst file. You may be able to recover items from the .bak file that the Inbox Repair tool could not recover. Make a copy of the .bak file, and give the file a new name with a .pst extension, such as bak.pst. Import the bak.pst file, and then move any additional recovered items to the new .pst file that you created. From your description, it doesn't sound malware related so I wouldn't be overly concerned with that. The apparent registry errors are more of a concern. What is the name of this software that you purchased? I concur with Irene : try the repair she suggested. In addition, can you also try to scan for system errors on your PC. To do this, please follow these steps: 1. Click Start Orb, and then type cmd in the search box 2. Right-click on cmd and choose the Run as administrator option 3. This will open up a cmd (DOS) window 4. Type sfc /scannow anf hit enter This will check and attempt to repair any issues with the system files. Let the process finish, and then post the results here. Open Outlook and see if you get the same pop-up message. If you do, please post a screen capture image of the message here. Thank you so much for your kind help. I tried the Scanpst on all the files and it hung a few times but finally manage to complete the repair . However, after the repair , I started Outlook again but still got the same error. I think the error was caused by me creating a new profile but the activity was incomplete so it's still looking for some files. I did go in and delete this profile from Outlook by going into the Control panel, Mail, Show Profile and Remove. Now I only see 1 profile from the Control panel. But when I used the Scanpst and browsed I could see that the outlook files associated with the new profile are still there. So the Remove did not remove everything cleanly. If my assumption is correct, is there anyway I can go in and delete the new profile and all of the related files associated with it so that hopefully I can remove these error messages. I'm concerned that whenever Outlook start up looking for these files it will muck up the Registry. I think that's why I did not see the latest sent mails before and after I ran the REGISTRY BOOSTER it cleaned up the registry and I could see the latest sent mails again. Thank you very much for your suggestion. I just tried Irene's suggestion to run the SCANPST. It took a long time, so I ran out of time and I have to go to work now. I will try your suggestion later on today and report back to you. However, the SCANPST did not remove the error messages. I am almost certain that these have something to do with my creating a new profile but not completing properly. Could you offer some insight? Thank you both for your help with my problem with Outlook. I have continued to receive the same error messages from Outlook 2010 due to the fact that I did not add another Profile correctly. Eventhough I have removed the profle I still continue to receive the error messages every time I started Outlook. These error messages seem to have caused user related errors in the registry which subsequently caused Outlook not to display the latest sent messages in the Sent Folder. When I did the Scanpst before I could still see file from the 2nd profile still there. I think that's why the system keeps complaining and gives me these errors. Is there any way that I can completely clean up the 2nd profile that I did not correctly created?