Genre: Legal

These procedures are for complaints regarding Admissions only COMPLAINTS PROCEDURES FOR APPLICANTS These procedures are to be followed when an applicant wishes to lodge a complaint concerning any aspect of the applications process . Complaints should be made in writing and referred , in the first instance , to the Admissions Officer . The Admissions Officer shall reply to the complainant stating that the complaint is being dealt with and that a full , written reply will be sent within 15 working days . The Admissions Officer shall refer the complaint to the appropriate Admissions Tutor / administrative Officer for comment , together with the original application form and all relevant supporting material . All papers should be returned to the Admissions Office within 5 working days . The Admissions Officer shall refer the complaint plus departmental comments to the Dean of Admissions who shall advise as to appropriate action . The Admissions Officer shall communicate the decision of the Dean to the candidate .