Genre: Promotion

The University provides a range of business services including ; contract research , consultancy , training and access to specialist equipment . In the provision of its services to business the University aims to : Honour customer confidentiality Provide a friendly , courteous and respectful service Provide prompt handling of all enquiries . Commitment to excellence through providing value and choice . Apply professional performance and quality in order to deliver to the highest standard of service for total customer satisfaction . Maintain the highest levels of business integrity and ethical standards delivering an impartial service that puts the customer first Develop and work to agreed specifications Maintain effective communications and establish long term relationships with customers Contribute to business development Ensure that the business needs of our customers are satisfied . Evaluate our performance by the level of customer satisfaction . Listen to and learn from our customers' comments and reflect them in our management . Meet , or exceed , customer expectations . If customers complain about any service we provide , we will seek to resolve the issue as quickly as possible and undertake to prevent such problems in the future .