### “1 . 1 . europe 2020 the endorsement of europe 2020 by the european council of june 2010 has shaped to a large extent the strategic agenda for the union and national policies in the years ahead . that agenda establishes a number of headline targets and flagship initiatives for which statistical indicators have to be delivered by the ess in a number of areas . ” ### in point 1 . 1 , the first paragraph is replaced by the following : “1 . 1 . europe 2020 endorsement of the europe 2020 strategy for ‘ smart , sustainable and inclusive’ growth by the june 2010 european council has shaped to a large extent the strategic agenda for the european union and national policies in the years ahead . that agenda establishes a number of headline targets and flagship initiatives for which statistical indicators have to be delivered by the ess in a number of areas . gender - disaggregated statistics for all indicators are needed in order to understand what gender - based discrimination involves , with a focus on violence against women . ”


### “the objective will be implemented by the making available of : — updated headline target indicators for europe 2020 on the commission website ; — statistics to support the monitoring of the implementation of europe 2020 flagship initiatives ; — additional indicators as an input for the ex - ante and ex - post evaluations of the economic , social and environmental policies of the union ; and — employment indicators distinguishing between part - time and full - time employment , as well as indicators on unemployment that take into account people in activation policies such as training . ” ### in objective 1 . 1 . 1 , the second paragraph is replaced by the following : “the objective will be implemented by : — the making available of updated headline target indicators for the europe 2020 strategy on the eurostat website ; — the inclusion , in connection with new statistical products , of the 17 goals and 169 targets under the united nations’ sustainable development goals strategy ; — the making available of additional indicators as an input for the ex - ante and ex - post evaluations of the economic , social and environmental policies of the union as part of the europe 2020 strategy in terms of growth , high - quality employment , poverty reduction and social exclusion ; — the making available of employment indicators distinguishing between part - time and full - time employment , as well as indicators on unemployment that take into account people in activation policies such as training . ”


### “— developing and producing a set of indicators to measure competitiveness ; and” ### in objective 1 . 2 . 1 , second paragraph , the third indent is replaced by the following : “— developing and producing a set of indicators to measure competitiveness and take account of its impact on employment rate , working conditions and pay , providing statistical input for an enhanced stability and growth pact specifically aimed at the production and provision of high - quality statistics on government deficit and debt , and developing indicators to assess the types of investment carried out and the quality thereof in terms of sustainability and impact on growth . ”


### “enhance the indicators and statistical information available on economic globalisation and global value chains for union decision - makers and the public at large . ” ### in objective 1 . 3 . 1 , the first paragraph is replaced by the following : “enhance the indicators and statistical information available on economic globalisation and global value chains for eu decision - makers and the public at large . that information should make for a better understanding of the economic , social and environmental impact of globalisation . ”


### “— reinforcement of links with national accounts in the areas of social protection , health and education” ### “— reinforcement of links with national accounts in the areas of health , education and social protection , including housing , access to services and social inclusion ; — development of a plan for measuring economic output beyond the sole criterion of gdp . ”


### “increase the efficiency and effectiveness of statistical production processes . considering the fact that the lisbon treaty has called for better regulation , a streamlining of the legislation related to the pillar of business statistics is needed . in so doing , due consideration should be given to the limitations of the resources available to producers and the overall burden on respondents in line with the commission regulatory fitness and performance programme . provide high - quality statistics on key areas where enterprises are the centre of interest , such as business statistics , short - term indicators , their investment in human capital and skills , international transactions , globalisation , internal market monitoring , r&d and innovation , and tourism . special attention should be paid to the availability of data in high value - added industrial or services sectors , in particular in the green , digital or social economy . “ ### “increase the efficiency and effectiveness of statistical production processes . provide high - quality statistics on key areas where enterprises are the centre of interest , such as business statistics , short - term indicators , their investment in human capital , in - service training and skills , international transactions , globalisation , internal market monitoring , r&d and innovation , and tourism . special attention should be paid to the availability of data in high value - added industrial or services sectors , in particular in the green , digital or social economy . “


### “provide statistics on key areas of social policy where the citizen is the centre of interest , such as well - being , sustainability , social cohesion , poverty , inequalities , demographic challenges , the labour market , education and training , including childhood education , adult learning , vocational training and learning mobility of young people , culture , physical activity , quality of life , safety , health , disability , consumption , free movement and the internal market , mobility of young people , technological innovation and new lifestyle choices . those statistics shall be disaggregated by gender where appropriate , for groups that are of special interest to social policy makers . priorities shall be set in accordance with article 6 . ” ### the first paragraph is replaced by the following : “provide statistics on the main areas of social policy where the citizen is the centre of interest , such as well - being , sustainability , social cohesion , poverty , inequalities , demographic challenges , the labour market , education and training , including education for children , adult education , vocational training and learning , culture , physical activity , quality of life , safety , health , disability , consumption , free movement and the internal market , mobility of young people , technological innovation and new lifestyle choices . those statistics shall be disaggregated by gender , where appropriate , for groups that are of special interest to social policy makers . priorities shall be set in accordance with article 6 . ”


### research projects have demonstrated that consumer confidence is crucial in the market for organic food . in the long run , rules that are not trustworthy can jeopardise public confidence and lead to market failure . therefore the sustainable development of organic production in the union should be based on sound production rules which are harmonised at union level . in addition , those production rules should meet operators ' and consumers ' expectations regarding the quality of organic products and the compliance with the principles and rules laid down in this regulation . ### research projects have demonstrated that consumer confidence is crucial in the market for organic food . in the long run , rules that are not trustworthy can jeopardise public confidence and lead to market failure . therefore the sustainable development of organic production in the union should be based on sound and transparent production rules which are harmonised at union level with due regard to the varying geographic and climate conditions within the union . in addition , those production rules should meet operators ' and consumers ' expectations regarding the safety and quality of organic products and compliance with the principles and rules laid down in this regulation .


### under certain conditions organic products and non - organic products can be collected and transported simultaneously . in order to duly separate organic from non - organic products during handling and to avoid any commingling , specific provisions should be laid down . ### under certain conditions organic products and non - organic products can be collected and transported simultaneously . in order to duly separate organic from non - organic products during such handling for collection , transportation and processing purposes , and to avoid any commingling , specific provisions should be laid down .


### the labelling of agricultural products and foodstuffs should be subject to the general rules laid down in regulation no 1169 / 2011 of the european parliament and of the council32 , and in particular the provisions aimed at preventing labelling that may confuse or mislead consumers . in addition , specific provisions relating to the labelling of organic products should be laid down in this regulation . they should protect both the interests of operators in having their products correctly identified on the market and enjoying conditions of fair competition , and those of consumers in enabling them to make informed choices . __________________ 32 regulation no 1169 / 2011 of the european parliament and of the council of 25 october 2011 on the provision of food information to consumers , amending regulations no 1924 / 2006 and no 1925 / 2006 of the european parliament and of the council , and repealing commission directive 87 / 250 / eec , council directive 90 / 496 / eec , commission directive 1999 / 10 / ec , directive 2000 / 13 / ec of the european parliament and of the council , commission directives 2002 / 67 / ec and 2008 / 5 / ec and commission regulation no 608 / 2004 . ### the labelling of agricultural products and foodstuffs should be subject to the general rules laid down in regulation no 1169 / 2011 of the european parliament and of the council32 and , in particular , strict compliance with the common labelling standard and the provisions aimed at preventing labelling that may confuse or mislead consumers . in addition , specific provisions relating to the labelling of organic products should be laid down in this regulation . they should protect both the interests of operators in having their products correctly identified on the market and enjoying conditions of fair competition , and those of consumers in enabling them to make informed choices . __________________ 32 regulation no 1169 / 2011 of the european parliament and of the council of 25 october 2011 on the provision of food information to consumers , amending regulations no 1924 / 2006 and no 1925 / 2006 of the european parliament and of the council , and repealing commission directive 87 / 250 / eec , council directive 90 / 496 / eec , commission directive 1999 / 10 / ec , directive 2000 / 13 / ec of the european parliament and of the council , commission directives 2002 / 67 / ec and 2008 / 5 / ec and commission regulation no 608 / 2004 .


### small farmers in the union face , individually , relatively high inspection costs and administrative burden linked to organic certification . a system of group certification should be allowed with a view to reducing the inspection and certification costs and the associated administrative burden , strengthening local networks , contributing to better market outlets and ensuring a level playing field with operators in third countries . for that reason , the concept of ‘ group of operators’ should be introduced and defined . ### small farmers in the union face , individually , relatively high inspection costs and administrative burden linked to organic certification . a system of group certification should be allowed with a view to reducing the inspection and certification costs and the associated administrative burden , strengthening local networks , contributing to better market outlets and ensuring a level playing field with operators in third countries . for that reason , the concept of ‘ group of operators’ should be introduced and defined and extended to include cross - border groups .


### small farmers in the union face , individually , relatively high inspection costs and administrative burden linked to organic certification . a system of group certification should be allowed with a view to reducing the inspection and certification costs and the associated administrative burden , strengthening local networks , contributing to better market outlets and ensuring a level playing field with operators in third countries . for that reason , the concept of ‘ group of operators’ should be introduced and defined . ### small farmers in the union face , individually , relatively high inspection costs and administrative burden linked to organic certification . a system of group certification should be allowed with a view to reducing the inspection and certification costs and the associated administrative burden , strengthening local networks , contributing to better market outlets and ensuring a level playing field with operators in third countries without , however , undermining guarantees as to the quality of organic products . for that reason , the concept of ‘ group of operators’ should be introduced and defined .


### for the purpose of obtaining reliable information needed for the implementation of this regulation , member states should provide the commission annually with the necessary information . for reasons of clarity and transparency , member states should keep updated lists of competent authorities , control authorities and control bodies . the lists of control authorities and control bodies should be made public by the member states and annually published by the commission . ### for the purpose of obtaining reliable information needed for the implementation of this regulation , member states should provide the commission annually with the necessary up - to - date statistical information . for reasons of clarity and transparency , member states should keep updated lists of competent authorities , control authorities and control bodies . the lists of control authorities and control bodies should be made public by the member states and annually published by the commission .


### the commission should consider the situation of the availability of organic plant reproductive material and animals for breeding purposes and present a report to this end to the european parliament and the council in 2021 . ### in order to satisfy itself that organic plant reproductive material , feed , and animals raised for breeding purposes are available on the market in sufficient quantities , and before submitting any proposals for the phasing - out of exceptions , the commission should carry out a study based on the collection or relevant data and on an analysis of the situation in the member states . on the basis of that study , the commission should by the end of 2018 present a report to the european parliament and the council identifying the reasons for the inadequate development of the market in and the shortage of organic plant reproductive material and feed and the poor local availability of breeds suited to organic husbandry and outlining a plan and possible measures to close these gaps , including support measures to stimulate the market in those products and maintain biodiversity .


### this regulation shall apply to any operator involved in activities , at any stage of production , preparation and distribution , relating to the products referred to in paragraph 1 . ### this regulation shall apply to any operator involved in activities , at any stage of production , preparation , labelling and distribution , relating to the products referred to in paragraph 1 .


### this regulation shall apply to any operator involved in activities , at any stage of production , preparation and distribution , relating to the products referred to in paragraph 1 . ### this regulation shall apply to any operator involved in activities , at any stage of production , preparation and distribution , import and export , relating to the products referred to in paragraph 1 .


### ‘ control body’ means a delegated body as defined in point 38 of article 2 of regulation no xxx / xxxx [ official controls regulation ] , as well as a body recognised by the commission or by a third country recognised by the commission to carry out controls in third countries for the import of organic products into the union ; ### ‘ control body’ means a delegated body as defined in point 38 of article 2 of regulation no xxx / xxxx [ official controls regulation ] that checks and certifies organic production in accordance with this regulation , as well as an equivalent body recognised by the commission or by a third country recognised by the commission to carry out controls and certification in third countries for the import of organic products into the union ;


### contribution to a high level of biodiversity ; ### contribution to a high level of biodiversity and protection of native european varieties , species and breeds ;


### for the purposes of this regulation , a product shall be regarded as bearing terms referring to organic production where , in the labelling , advertising material or commercial documents , such a product , its ingredients or feed materials are described in terms suggesting to the purchaser that the product , its ingredients or feed materials have been obtained in accordance with this regulation . in particular , the terms listed in annex iv , their derivatives or diminutives , such as ' bio ' and ' eco ' , alone or combined , may be used throughout the union and in any language listed in that annex for the labelling and advertising of products which comply with this regulation . ### for the purposes of this regulation , a product shall be regarded as bearing terms referring to organic production where , in the labelling , advertising material or commercial documents , such a product , its ingredients or feed materials or any input involved in the organic product chain are described in terms suggesting to the purchaser that the product , its ingredients , feed materials or any input involved in the organic product chain have been obtained in accordance with , or comply with , this regulation . in particular , the terms listed in annex iv or their equivalents in other languages officially recognised in the constitution of the member state , their derivatives or diminutives , such as ' bio ' and ' eco ' , alone or combined , may be used throughout the union for the labelling and advertising of products which comply with this regulation .


### for the purposes of this regulation , a product shall be regarded as bearing terms referring to organic production where , in the labelling , advertising material or commercial documents , such a product , its ingredients or feed materials are described in terms suggesting to the purchaser that the product , its ingredients or feed materials have been obtained in accordance with this regulation . in particular , the terms listed in annex iv , their derivatives or diminutives , such as ' bio ' and ' eco ' , alone or combined , may be used throughout the union and in any language listed in that annex for the labelling and advertising of products which comply with this regulation . ### for the purposes of this regulation , a product shall be regarded as bearing terms referring to organic production where , in the labelling , advertising material or commercial documents , such a product , its ingredients or feed materials are described in terms suggesting to the purchaser that the product , its ingredients or feed materials have been obtained in accordance with this regulation . in particular , the terms listed in annex iv or their equivalents in other languages that , while not being official languages of the union , their status is officially recognised by the constitution of a member state ; their derivatives or diminutives , such as ' bio ' and ' eco ' , alone or combined , may be used throughout the union [ and in any language listed in that annex ] for the labelling and advertising of products referred to in article 2 which comply with this regulation .


### operators and groups of operators that have notified their activity in accordance with article&#160 ; 24 and comply with this regulation shall be entitled to be provided with an organic certificate . the organic certificate , issued in electronic form wherever possible , shall at least allow the identification of the operator or group of operators , the type or range of products covered by the certificate and its period of validity . ### operators and groups of operators that have notified their activity in accordance with article&#160 ; 24 and comply with this regulation shall be entitled to be provided with an organic certificate . the organic certificate , issued in electronic form wherever possible , shall at least allow the identification of the operator or group of operators , the type or range of products covered by the certificate and its organic classification , conversion or , without classifying the period of validity , the date of the last control , the document number and the code of the controlling authority or body .


### deficiencies in the set - up or functioning of the system for internal controls referred in to paragraph 1 , in particular as regards failures to detect or address noncompliance by individual members of the group of operators that affect the integrity of organic products , may result in the withdrawal of the organic certification for the whole group . ### deficiencies in the set - up or functioning of the system for internal controls referred in to paragraph 1 , in particular as regards failures to detect or address noncompliance by individual members of the group of operators that affect the integrity of organic products , may result in the withdrawal of the organic certification for the whole group ; therefore , continuing to perform annual verifications of all producers of the group of operators will help reduce the risk of withdrawal of the certification for the whole group .


### complies with chapters ii , iii and iv and all operators , including the exporters in the third country concerned , have been subject to the control of control authorities or control bodies recognised in accordance with article 29 ; or ### is equivalent to what is stipulated in chapters ii , iii and iv and all operators , including the exporters in the third country concerned , have been subject to the control of control authorities or control bodies recognised in accordance with article 29 ; or


### 3 . 5 . 2 . notwithstanding point 1 . 3 . 5 . 1 . , the conversion period may be reduced to one year for pasturages and open air areas used by non - herbivore species . ### 3 . 5 . 2 . notwithstanding point 1 . 3 . 5 . 1 . , the conversion period may be reduced to one year for pasturages and open air areas used by non - herbivore species . in the case of open - air spaces intended as yards for pigs and poultry , this period may be reduced to six months when the land in question has not , in the last year , been treated with products not authorised for organic production .


### 5 . 2 the fertility and biological activity of the soil shall be maintained and increased by multiannual crop rotation including legumes and other green manure crops , and by the application of livestock manure or organic material , both preferably composted , from organic production . ### 5 . 2 the fertility and biological activity of the soil shall be maintained and increased by multiannual crop rotation including legumes and other green manure crops , whereby the crop from one species is only repeated after cultivation of one or more species , and by the application of livestock manure or organic material , both preferably composted , from organic production .


### except during the period each year when the animals are under transhumance referred to in point 1 . 4 . 2 . 2 . , at least 90 % of the feed shall come from the farm itself or in case this is not feasible , be produced in cooperation with other organic farms in the same region ; ### except during the period each year when the animals are under transhumance referred to in point 1 . 4 . 2 . 2 . , at least 60 % of the feed shall come from the farm itself or in case this is not feasible , be produced in cooperation with other organic farms ;


### except during the period each year when the animals are under transhumance as mentioned in point 1 . 4 . 2 . 2 . , at least 90 % of the feed shall come from the farm itself or in case this is not feasible , be produced in cooperation with other organic farms in the same region ; ### except during the period each year when the animals are under transhumance as mentioned in point 1 . 4 . 2 . 2 . , at least 60 % of the feed shall come from the farm itself or in case this is not feasible , be produced in cooperation with other organic farms ;


### at least 60 % of the feed shall come from the farm itself or in case this is not feasible , be produced in the same region in cooperation with other organic farms or feed operators ; ### at least 40 % of the feed shall come from the farm itself or in case this is not feasible , be produced in the same region in cooperation with other organic farms or feed operators ; the specificity of the outermost regions must be taken into account . by adopting implementing acts the commission shall establish the possibility of taking the specificities of the outermost regions into account .


### at least 60 % of the feed shall come from the farm itself or in case this is not feasible , be produced in the same region in cooperation with other organic farms or feed operators ; ### at least 20 % of the feed shall come from the farm itself or in case this is not feasible , be produced in cooperation with other organic farms or feed operators ;


### 4 . 5 . stocking density ### 4 . 5 . manure


### the maximum number of animals per hectare shall respect the following limits : ### the maximum quantity of manure spread per hectare must comply with the limit of 170 kg of organic nitrogen per year and per hectare of agricultural area . for this reason , the maximum number of animals per hectare shall respect the following limits or be calculated on the basis of corresponding national provisions adopted pursuant to the implementation of directive 91 / 676 / eec :


### the growing areas are of high ecological status as defined by directive&#160 ; 2000 / 60 / ec75 , and are not unsuitable from a health point of view ; __________________ 75 directive 2006 / 113 / ec of the european parliament and of the council of 12 december 2006 on the quality required of shellfish waters . ### the growing areas are of high ecological status as defined by directive&#160 ; 2000 / 60 / ec75 , or have a quality equivalent to the production zones classed as a and b in regulation no&#160 ; 854 / 200476 and are not unsuitable from a health point of view ; __________________ 75 directive 2000 / 60 / ec of the european parliament and of the council of 23 october 2000 establishing a framework for the community action in the field of water policy . 76 regulation of the european parliament and of the council of 29 april 2004 laying down specific rules for the organisation of official controls on products of animal origin intended for human consumption .


### the growing areas are of high ecological status as defined by directive 2000 / 60 / ec75 , and are not unsuitable from a health point of view ; __________________ 75 directive 2006 / 113 / ec of the european parliament and of the council of 12 december 2006 on the quality required of shellfish waters . ### the growing areas are of high ecological status as defined by directive 2000 / 60 / ec75 , or of good environmental status , as defined by directive 2008 / 56 / ec75 a , and are not unsuitable from a health point of view ; __________________ 75 a directive 2008 / 56 / ec of the european parliament and of the council of 17 june 2008 establishing a framework for community action in the field of marine environmental policy . 75 directive 2006 / 113 / ec of the european parliament and of the council of 12 december 2006 on the quality required of shellfish waters .


### the growing areas shall be of high ecological status as defined by directive 2000 / 60 / ec . ### the growing areas shall be of high ecological status as defined by directive 2000 / 60 / ec , or of good environmental status , as defined by directive 2008 / 56 / ec .


### organic shellfish farms shall minimise risks to species of conservation interest . if predator nets are used their design shall not permit diving birds to be harmed . ### organic shellfish farms shall not cause risks to species of conservation interest . if predator nets are used their design shall not permit diving birds to be harmed .


### 1 . food and feed additives , processing aids and other substances and ingredients used for processing food or feed and any processing practice applied , such as smoking , shall respect the principles of good manufacturing practice76 . __________________ 76 good manufacturing practice as defined in article 3 of commission regulation n° 2023 / 2006 of 22 december 2006 on good manufacturing practice for materials and articles intended to come into contact with food . ### 1 . food and feed additives , processing aids and other substances and ingredients used for processing food or feed and any processing practice applied , such as smoking , shall respect the principles of good manufacturing practice . in industrial production , procedures are to be preferred that are conducive to the preservation of health , the environment and resources , to food safety and to safety at work . __________________ 76 good manufacturing practice as defined in article 3 of commission regulation n° 2023 / 2006 of 22 december 2006 on good manufacturing practice for materials and articles intended to come into contact with food .


### 1 . without prejudice to sections 1 . and 2 . and to specific prohibitions and restrictions provided for in points 3 . 2 to 3 . 5 , only oenological practices , processes and treatments , including the restrictions provided for in article 80 and 83 of regulation no 1308 / 2013 , and in article 3 , articles 5 to 9 and articles 11 to 14 of regulation no 606 / 2009 , and in the annexes to those regulations , used before 1 august 2010 , shall be permitted . ### 1 . only oenological practices , processes and treatments , including the restrictions provided for in article 80 and 83 of regulation no 1308 / 2013 , and in article 3 , articles 5 to 9 and articles 11 to 14 of regulation no 606 / 2009 , and in the annexes to those regulations , used before 1 august 2010 , shall be permitted .


### for heat treatments according to point 2 of annex i a to regulation no 606 / 2009 , the temperature shall not exceed 70 &#176 ; c ; ### for heat treatments according to point 2 of annex i a to regulation no 606 / 2009 , the temperature shall not exceed 75 &#176 ; c ;


### the present legal situation gives rise to unequal treatment of the same category of workers by different member states , according to whether they apply or not the exemptions and derogations allowed by present legislation . an important number of the member states have made limited use of the exclusions . ### the present legal situation , existing in part as result of the specific nature of the seafaring profession , gives rise to unequal treatment of the same category of workers by different member states , according to whether they apply or not the exemptions and derogations allowed by present legislation . an important number of the member states have made limited use of those exemptions and derogations and eight members states have not made use of them at all and cover seafarers by collective bargaining agreements , which provide a certain level of protection . in addition , the entry into force in august 2013 of the ilo maritime labour convention is a step in the right direction , guaranteeing an international level playing field with regard to some , but not all , employees ' rights . furthermore , exclusions are giving rise to unfair competition among member states which must be brought to an end .


### despite considerable progress made in protecting consumers in the union , further improvements in protecting the rights of rail passengers are still to be made . ### despite considerable progress made in protecting consumers in the union , further improvements in protecting the rights of rail passengers and ensuring they are compensated for delays , cancellations and any material damage are still to be made .


### despite considerable progress made in protecting consumers in the union , further improvements in protecting the rights of rail passengers are still to be made . ### despite considerable progress made in protecting consumers in the union , further improvements in protecting the rights of rail passengers are still to be made , especially regarding the access to information and compensation in case of delay .


### in the light of the united nations convention on the rights of persons with disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for rail travel comparable to those of other citizens , rules for non - discrimination and assistance during their journey should be established . persons with disabilities and persons with reduced mobility , whether caused by disability , age or any other factor , have the same right as all other citizens to free movement and to non - discrimination . inter alia , special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of rail services , access conditions of rolling stock and the facilities on board . in order to provide passengers with sensory impairment with the best information on delays , visual and audible systems should be used , as appropriate . persons with disabilities and persons with reduced mobility should be enabled to buy tickets on board a train without extra charges . staff should be adequately trained to respond to the needs of persons with disabilities and persons with reduced mobility , notably when providing assistance . to ensure equal travel conditions , such persons should be provided with assistance at stations and on board at all times when trains operate and not only at certain times of the day . ### in the light of the united nations convention on the rights of persons with disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for rail travel comparable to those of other citizens , rules for non - discrimination and assistance before and during their journey should be established . persons with disabilities and persons with reduced mobility , whether caused by disability , age or any other factor , have the same right as all other citizens to free movement and to non - discrimination . inter alia , special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of rail services , access conditions of rolling stock and the facilities on board . in order to provide passengers with sensory impairment with the best information on delays , visual and audible systems should be used , as appropriate . persons with disabilities and persons with reduced mobility should be enabled to buy tickets on board a train without extra charges . staff should be adequately trained to respond to the needs of persons with disabilities and persons with reduced mobility , notably when providing assistance . to ensure equal travel conditions , such persons should be provided with assistance at stations and on board at all times when trains operate and not only at certain times of the day .


### it is desirable that this regulation create a system of compensation for passengers in the case of delay which is linked to the liability of the railway undertaking , on the same basis as the international system provided by the cotif and in particular civ uniform rules thereto relating to passengers ' rights . in the event of a delay of a passenger service , railway undertakings should provide passengers with compensation based on a percentage of the ticket price . ### it is desirable that this regulation create a system of compensation for passengers in the case of delay which is linked to the liability of the railway undertaking , on the same basis as the international system provided by the cotif and in particular civ uniform rules thereto relating to passengers ' rights . purchased tickets should be fully refundable . in the event of a delay of a passenger service , railway undertakings should provide passengers with compensation based on a percentage up to 100% of the ticket price .


### railway undertakings should be obliged to be insured , or to make equivalent arrangements , for their liability to rail passengers in the event of accident . where member states set a maximum amount for compensatory damages in the event of death or personal injury to passengers , that amount should be at least equivalent to the amount set out in the civ uniform rules . ### railway undertakings should be obliged to be insured , or to make equivalent arrangements , for their liability to rail passengers in the event of accident . where member states set a maximum amount for compensatory damages in the event of death or personal injury to passengers , that amount should be at least equivalent to the amount set out in the civ uniform rules . member states should have the possibility to increase the amount for compensatory damages in the event of death or personal injury to passengers any time .


### in the event of delay , passengers should be provided with continued or re - routed transport options under comparable transport conditions . the needs of persons with disabilities and persons with reduced mobility should be taken into account in such an event . ### in the event of delay , passengers should be provided with continued or re - routed transport options under comparable transport conditions . the needs of persons with disabilities and persons with reduced mobility should in particular be taken into account in such an event .


### in cooperation with infrastructure managers and railway undertakings , station managers should prepare contingency plans to minimise the impact of major disruptions by providing stranded passengers with adequate information and care . ### in cooperation with infrastructure managers and railway undertakings , station managers should prepare and make publicly available contingency plans to minimise the impact of major disruptions by providing stranded passengers with adequate information and care .


### this regulation should not restrict the rights of railway undertakings to seek compensation from any person , including third parties , in accordance with applicable national law . ### this regulation should not restrict the rights of railway undertakings to seek compensation where applicable from any person , including third parties , for meeting its obligations under the provisions of this regulation to passengers .


### railway undertakings and station managers should define , make publicly available , manage and monitor service quality standards for rail passenger services . ### railway undertakings and station managers should define , make publicly available , manage and monitor service quality standards for rail passenger services including those for persons with disabilities and persons with reduced mobility .


### to maintain a high level of consumer protection in rail transport , member states should be required to designate national enforcement bodies to monitor closely and enforce this regulation at national level . those bodies should be able to take a variety of enforcement measures . passengers should be able to complain to those bodies about alleged infringements of the regulation . to ensure the satisfactory handling of such complaints , the bodies should also cooperate with each other . ### to maintain a high level of consumer protection in rail transport , member states should be required to designate national enforcement bodies to monitor closely and enforce this regulation at national level . those bodies should be able to take a variety of enforcement measures , and to provide the option for passengers of binding alternative dispute resolution , in line with directive 2013 / 11 / eu1b . passengers should be able to complain to those bodies about alleged infringements of the regulation , and to use online dispute resolution established under regulation 524 / 2013 / eu1c where agreed . it should also be provided that complaints may be made by organisations representing groups of passengers . to ensure the satisfactory handling of such complaints , the bodies should also cooperate with each other and the regulation should continue to be listed in the annex to the revised consumer protection cooperation regulation 2017 / 2394 / eu 1d . enforcement bodies shall each year publish reports on their websites detailing the number and type of complaints that they have received , detailing the outcome of their enforcement actions . in addition , these reports shall be made available on the website of the european union agency for railways . __________________ 1b 1b directive 2013 / 11 / eu of the european parliament and of the council of 21 may 2013 on alternative dispute resolution for consumer disputes and amending regulation no 2006 / 2004 and directive 2009 / 22 / ec . 1c 1c regulation 524 / 2013 / eu of the european parliament and of the council of 21 may 2013 on online dispute resolution for consumer disputes and amending regulation no 2006 / 2004 and directive 2009 / 22 / ec . 1d 1d regulation 2017 / 2394 / eu of the european parliament and of the council of 12 december 2017 on cooperation between national authorities responsible for the enforcement of consumer protection laws and repealing regulation no 2006 / 2004 .


### member states should lay down penalties applicable to infringements of this regulation and ensure that these penalties are applied . the penalties , which might include the payment of compensation to the person in question , should be effective , proportionate and dissuasive . ### member states should lay down penalties applicable to infringements of this regulation and ensure that these penalties are applied . the penalties , which might include the payment of compensation to the person in question , should be effective , proportionate and dissuasive and should include , but not be limited to , a minimum fine or a percentage of the relevant undertaking’s or organisation’s annual turnover , whichever is the higher .


### 1subject matter ### subject matter and objectives


### this regulation establishes rules applicable to rail transport as regards the following : ### this regulation establishes rules applicable to rail transport to provide for effective protection of passengers and encourage rail travel as regards the following :


### passengers’ rights in the event of cancellation or delay ; ### passengers’ rights and compensation in the event of disruption , such as cancellation or delay ;


### ‘ through - ticket’ means a ticket or tickets representing a single transport contract for successive railway services operated by one or more railway undertakings ; ### ‘ through - ticket’ means a ticket or tickets for successive railway services operated by one or more railway undertakings , forming part of an end - to - end journey ;


### ‘ journey’ means the carriage of a passenger between a station of departure and a station of arrival under a single transport contract ; ### ‘ journey’ means the carriage of a passenger between a station of departure and a station of arrival ;


### ‘ person with disabilities ’ and ‘ person with reduced mobility’ means any person who has a permanent or temporary physical , mental , intellectual or sensory impairment which , in interaction with various barriers , may hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced due to age ; ### ‘ person with disabilities’ and ‘ person with reduced mobility’ means any person who has a permanent or temporary physical , mental , intellectual or sensory impairment which , in interaction with various barriers , may hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced ;


### without prejudice to social tariffs , railway undertakings or ticket vendors shall offer contract conditions and tariffs to the general public without direct or indirect discrimination on the basis of the final customer’s nationality or residence , or the place of establishment of the railway undertaking or ticket vendor within the union . ### without prejudice to social tariffs , railway undertakings , tour operators or ticket vendors shall offer contract conditions and tariffs to the general public without direct or indirect discrimination on the basis of the final customer’s nationality or residence , or the place of establishment of the railway undertaking , tour operators or ticket vendor within the union .


### without prejudice to social tariffs , railway undertakings or ticket vendors shall offer contract conditions and tariffs to the general public without direct or indirect discrimination on the basis of the final customer’s nationality or residence , or the place of establishment of the railway undertaking or ticket vendor within the union . ### without prejudice to social tariffs , railway undertakings or ticket vendors shall offer contract conditions and tariffs to the general public without direct or indirect discrimination particularly on the basis of the final customer’s nationality , origin or residence , or the place of establishment of the railway undertaking or ticket vendor within the union .


### railway undertakings may offer contract conditions more favourable for the passenger than the conditions laid down in this regulation . ### railway undertakings , tour operators or ticket vendors may offer contract conditions more favourable for the passenger than the conditions laid down in this regulation .


### obligation to provide information concerning discontinuation of services ### obligation to provide information and consultation concerning discontinuation or substantial reduction of services


### railway undertakings or , where appropriate , competent authorities responsible for a public service railway contract shall make public by appropriate means , including in accessible formats for persons with disabilities in accordance with accessibility requirements laid down in directive xxx31 , and before their implementation , decisions to discontinue services either permanently or temporarily . __________________ 31 directive xxx on the approximation of the laws , regulations and administrative provisions of the member states as regards the accessibility requirements for products and services . ### railway undertakings or , where appropriate , competent authorities responsible for a public service railway contract shall make public by appropriate means , and without delay including in accessible formats for persons with disabilities in accordance with accessibility requirements laid down in directive xxx31 , and in good time before implementation , proposals to discontinue or substantially reduce services either permanently or temporarily , and shall ensure that those proposals are subject to meaningful and proper consultation before any implementation takes place . __________________ 31 directive xxx on the approximation of the laws , regulations and administrative provisions of the member states as regards the accessibility requirements for products and services .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings , tour operators and ticket vendors offering transport contracts on their own behalf or on behalf of one or more railway undertakings shall provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned .


### railway undertakings and ticket vendors shall offer tickets&#160 ; and , where available , through - tickets and reservations . they shall make all possible efforts to offer through - tickets , including for journeys across borders and with more than one railway undertaking . ### railway undertakings and ticket vendors shall offer tickets and , where available , through - tickets and reservations . they shall offer through - tickets , including for journeys across borders and with more than one railway undertaking . they shall develop suitable it interfaces and data formats to allow the exchange of information across network , regional and national boundaries and the booking of tickets via the internet .


### railway undertakings and ticket vendors shall offer tickets and , where available , through - tickets and reservations . they shall make all possible efforts to offer through - tickets , including for journeys across borders and with more than one railway undertaking . ### railway undertakings , tour operators and ticket vendors shall offer tickets , through - tickets , reservations and combinations of tickets that provide the most optimal and cost - effective journey or combined journey , including cross - border , in an impartial and non - discriminatory manner . they shall make all possible efforts to offer through - tickets , including for journeys across borders or involving night trains and journeys with more than one railway undertaking .


### without prejudice to paragraphs 3 and 4 , railway undertakings and ticket vendors shall distribute tickets to passengers via at least one of the following points of sale : ### without prejudice to paragraphs 3 and 4 , railway undertakings , tour operators and ticket vendors shall distribute tickets to passengers for single and any combined or return journeys via at least one of the following points of sale :


### where there is no ticket office or ticketing machine in the station of departure , passengers shall be informed at the station : ### tickets shall be reprinted for passengers on the day of travel on request , either at the ticket office or through a ticketing machine . where there is no ticket office or ticketing machine in the station of departure , or when the ticket office or ticket machine is not fully accessible passengers shall be informed at the station :


### where there is no ticket office or accessible ticketing machine in the station of departure , persons with disabilities and persons with reduced mobility shall be permitted to buy tickets on board the train at no extra cost . ### tickets bought on board the train shall not cost more than the relevant standard fare for the journey concerned with any applicable discounts .


### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey with a through - ticket , that arrival at the final destination under the transport contract will be subject to a delay of more than 60 minutes , the passenger shall immediately have the choice between one of the following : ### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey , that arrival at the final destination will be subject to a delay of more than 45 minutes , the passenger shall immediately have the choice between one of the following :


### without losing the right of transport , a passenger may request compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and destination stated in the transport contract for which the cost of the ticket has not been reimbursed in accordance with article 16 . the minimum compensations for delays shall be as follows : ### without losing the right of transport for the journey or combined journey a passenger shall be entitled to compensation for delays from the railway undertaking , tour operator or ticket vendor if he or she is facing a delay between the places of departure and destination for which the cost of the ticket has not been reimbursed in accordance with article 16 . the minimum compensations for delays shall be as follows :


### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the compensation . where delays of less than 60 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements . ### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the pro rata compensation in accordance with the assessment basis referred to in paragraph 1 in a fair relation to the average journeys and the delays during the validity of the travel pass or season ticket . where delays of less than 60 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements .


### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the compensation . where delays of less than 60 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements . ### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they shall be entitled to adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the compensation . where delays of between 15 and 45 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated on that basis in accordance with the railway undertaking’s compensation arrangements .


### the compensation of the ticket price shall be paid within one month after the submission of the request for compensation . the compensation may be paid in vouchers and / or other services if the terms are flexible . the compensation shall be paid in money at the request of the passenger . ### the compensation of the ticket price shall be paid within one month after the submission of the request for compensation . the compensation may be paid in vouchers and / or other services if the terms are flexible . the compensation shall be paid in money within the same payment system as the ticket was bought at the request of the passenger . by no means shall the passenger be discouraged from requesting compensation .


### the passenger shall not have any right to compensation if he is informed of a delay before he buys a ticket , or if a delay due to continuation on a different service or re - routing remains below 60 minutes . ### the passenger shall not have any right to compensation if he is informed of a delay before he buys a ticket – unless the actual delay is more than 60 minutes longer than the delay announced – or if a delay due to continuation on a different service or re - routing remains below 60 minutes .


### the passenger shall not have any right to compensation if he is informed of a delay before he buys a ticket , or if a delay due to continuation on a different service or re - routing remains below 60 minutes . ### the passenger shall not have any right to compensation if they are informed of a delay before buying a ticket , or if a delay due to continuation on a different service or re - routing remains below 45 minutes .


### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or ticket vendor or by the station manager as soon as such information is available . ### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking , tour operator or ticket vendor or by the station manager as soon as such information is available .


### if the train is blocked on the track , transport from the train to the railway station , to the alternative departure point or to the final destination of the service , where and when physically possible . ### if the train is blocked on the track , accessible transport from the train to the railway station , to the alternative departure point or to the final destination of the service .


### railway undertakings shall , at the request of the passenger , certify on the ticket or by any other means that the rail service has suffered a delay , led to a missed connection or that it has been cancelled , as the case might be . ### railway undertakings shall , at the request of the passenger , certify in writing , on the ticket or by any other means of the passenger’s choosing , that the rail service has suffered a delay , led to a missed connection or that it has been cancelled , as the case might be .


### in addition to the obligations on railway undertakings pursuant to article 13a of directive 2012 / 34 / eu , the station manager of a railway station handling at least 10 000 passengers per day on average over a year shall ensure that the operations of the station , the railway undertakings and the infrastructure manager are coordinated through a proper contingency plan in order to prepare for the possibility of major disruption and long delays leading to a considerable number of passengers being stranded in the station . the plan shall ensure that stranded passengers are provided with adequate assistance and information , including in accessible formats in accordance with the accessibility requirements laid down in directive xxx . upon request , the station manager shall make the plan , and any amendments to it , available to the national enforcement body or to any other body designated by a member state . station managers of railway stations handling fewer than 10 000 passengers per day on average over a year shall make all reasonable efforts to coordinate station users and to assist and inform stranded passengers in such situations . ### in addition to the obligations on railway undertakings pursuant to article 13a of directive 2012 / 34 / eu , the station manager of a railway station handling at least 10 000 passengers per day on average over a year shall ensure that the operations of the station , the railway undertakings and the infrastructure manager are coordinated through a proper contingency plan in order to prepare for the possibility of major disruption and long delays leading to a considerable number of passengers being stranded in the station . the plan shall ensure that stranded passengers are provided with adequate assistance and information , including in accessible formats in accordance with the accessibility requirements laid down in directive xxx . upon request , the station manager shall make the plan , and any amendments to it , available to the national enforcement body or to any other body designated by a member state and shall also make it available on the station manager’s webpage . station managers of railway stations handling fewer than 10 000 passengers per day on average over a year shall coordinate station users and assist and inform stranded passengers in such situations .


### railway undertakings and station managers shall , with the active involvement of representative organisations of persons&#160 ; with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons&#160 ; with disabilities and persons with reduced mobility&#160 ; including their personal assistants . the rules shall allow the passenger to be accompanied by an assistance dog in accordance with any relevant national rules . ### railway undertakings and station managers shall , with the active involvement of representative organisations of persons&#160 ; with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons&#160 ; with disabilities and persons with reduced mobility&#160 ; including their personal assistants . the rules shall allow the passenger to be accompanied by a service animal in accordance with any relevant national rules , and shall ensure that spontaneous rail travel without the need for lengthy planning is possible for persons with disabilities and persons with reduced mobility .


### upon request , &#160 ; a station manager , a railway undertaking , a ticket vendor or a tour operator shall provide persons&#160 ; with disabilities and persons with reduced mobility with information&#160 ; , including in accessible formats in accordance with the accessibility requirements laid down in regulation no 454 / 2011 and directive xxx , on the accessibility of&#160 ; the station and associated facilities , rail services and on the access conditions of rolling stock in accordance with the access rules referred to in article 20 and shall inform persons&#160 ; with disabilities and persons with reduced mobility about facilities on board . ### upon request , &#160 ; a station manager , a railway undertaking , a ticket vendor or a tour operator shall provide persons&#160 ; with disabilities and persons with reduced mobility with information&#160 ; , including in accessible formats in accordance with the accessibility requirements laid down in regulation no 454 / 2011 and directive xxx , on the accessibility of&#160 ; the station and associated facilities , rail services and on the access conditions of rolling stock in accordance with the access rules referred to in article 20 and shall inform persons&#160 ; with disabilities and persons with reduced mobility about facilities on board . this information shall also be made available on the website of the station manager or railway undertaking in an accessible manner .


### when a railway undertaking , ticket vendor or tour operator exercises the derogation provided for in article 20 , it shall upon request inform in writing the person with disabilities or person with reduced mobility concerned of its reasons for doing so within five working days of the refusal to make the reservation or to issue the ticket or the imposition of the condition of being accompanied . the railway undertaking , ticket vendor or tour operator shall make reasonable efforts to propose an alternative transport option to the person in question taking into account his or her accessibility needs . ### when a railway undertaking , ticket vendor or tour operator exercises the derogation provided for in article 20 , it shall upon request inform in writing the person with disabilities or person with reduced mobility concerned of its reasons for doing so within five working days of the refusal to make the reservation or to issue the ticket or the imposition of the condition of being accompanied . the railway undertaking , ticket vendor or tour operator shall propose an alternative transport option to the person in question taking into account his or her accessibility needs


### assistance shall be available on board trains during all times when rail services operate . ### assistance shall be available on board trains during all times when rail services operate with the exception referred to in paragraph 3 .


### railway undertakings , station managers , ticket vendors and tour operators shall cooperate in order to provide assistance to persons with disabilities and persons with reduced mobility in line with articles 20 and 21 in accordance with the following points : ### railway undertakings , station managers , ticket vendors and tour operators shall cooperate in order to provide assistance free of charge to persons with disabilities and persons with reduced mobility in line with articles 20 and 21 in accordance with the following points :


### where railway undertakings and station managers cause loss of , or damage to , wheelchairs , other mobility equipment or assistive devices and assistant dogs used by persons with disabilities and persons with reduced mobility , they shall be liable for and compensate that loss or damage . ### where railway undertakings and station managers cause loss of , or damage to , wheelchairs , other mobility equipment or assistive devices and service animals used by persons with disabilities and persons with reduced mobility , they shall be liable for and compensate that loss or damage .


### where necessary , railway undertakings and station managers shall make every reasonable effort rapidly to provide temporary replacements for specific equipment or assistive devices , which shall , where possible , have technical and functional features equivalent to those lost or damaged . the person with disabilities or reduced mobility shall be permitted to keep the temporary replacement equipment or device until the compensation referred to in paragraphs 1 and 2 has been paid . ### where necessary , railway undertakings and station managers shall at their expense and without delay provide temporary replacements for specific equipment or assistive devices , which shall , where possible , have technical and functional features equivalent to those lost or damaged . the person with disabilities or reduced mobility shall , where possible and if they so desire , be permitted to keep the temporary replacement equipment or device until the compensation referred to in paragraphs 1 and 2 has been paid .


### ensure that all personnel , including those employed by any other performing party , providing direct assistance to persons with disabilities and persons with reduced mobility , know how to meet the needs of persons with disabilities and of persons with reduced mobility , including those with mental and intellectual impairments ; ### ensure that all staff , including those employed by any other performing party , receive disability - related training in order to know how to meet the needs of persons with disabilities and of persons with reduced mobility , including those with mental and intellectual impairments ;


### provide training to raise awareness of the needs of persons with disabilities among all personnel working at the station who deal directly with the travelling public ; ### provide training to raise awareness of the needs of persons with disabilities among all staff ;


### ensure that , upon recruitment , all new employees receive disability - related training and that personnel attend regular refresher training courses . ### ensure that , upon recruitment , all new staff receive disability - related training , attend regular refresher training courses , and that advanced level or more specialised disability - related training is also provided where necessary ;


### accept upon request the participation , in the training , of employees with disabilities , passengers with disabilities and with reduced mobility , and / or organisations representing them . ### encourage actively the participation , in the training , of staff with disabilities , as well as passengers with disabilities and with reduced mobility , and organisations representing them ;


### all railway undertakings , ticket vendors , station managers and infrastructure managers of stations handling more than 10&#160 ; 000 passengers per day on average over a year shall&#160 ; each set up a complaint - handling mechanism for the rights and obligations covered in this regulation&#160 ; in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers . ### all railway undertakings , ticket vendors , station managers and infrastructure managers of stations handling more than 10&#160 ; 000 passengers per day on average over a year shall&#160 ; each set up a complaint - handling mechanism for the rights and obligations covered in this regulation&#160 ; in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers . the complaint form shall be made available in the official language of the country , in english and in all the languages of the neighbouring member states .


### passengers may submit a complaint to any railway undertaking , ticket vendor , railway station or infrastructure manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request . ### passengers may submit a complaint to any railway undertaking , ticket vendor , railway station or infrastructure manager involved . passengers shall have the right to submit complaints in the same manner in which they received their ticket . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request .


### passengers may submit a complaint to any railway undertaking , ticket vendor , railway station or infrastructure manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request . ### passengers may submit a complaint to any railway undertaking , ticket vendor , station manager or infrastructure manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of submitting the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request .


### details of the complaint handling procedure shall be accessible to persons with disabilities and with reduced mobility . ### details of the complaint handling procedure shall be accessible to persons with disabilities and with reduced mobility . this information shall be made freely available in writing upon request in the domestic language of the railway undertaking .


### railway undertakings and station managers shall inform passengers in an appropriate manner , including in accessible formats in accordance with the accessibility requirements in directive xxx , at the station and on the train , of their rights and obligations under this regulation , and of the contact details of the body or bodies designated by member states pursuant to article 31 . ### railway undertakings and station managers shall inform passengers in an appropriate manner , including in accessible formats in accordance with the accessibility requirements in directive xxx , at the station , on the train and on their website , of their rights and obligations under this regulation , and of the contact details of the body or bodies designated by member states pursuant to article 31 .


### member states shall inform the commission of the body or bodies designated in accordance with this article and of its or their respective responsibilities . ### member states shall inform the commission of the body or bodies designated in accordance with this article and of its or their respective responsibilities and shall publish them in a suitable place on their websites .


### the national enforcement bodies shall publish statistics on their activity , including on sanctions applied , every year , at the latest at the end of april of the following calendar year . ### the national enforcement bodies shall each year publish reports with statistics on their websites detailing the number and type of complaints that they have received , detailing the outcome of their enforcement actions , including the sanctions that they have applied . this shall be done for each year by no later than the first day of april of the succeeding year . in addition , these reports shall be made available on the website of the european union agency for railways .


### the body shall acknowledge receipt of the complaint within two weeks of receiving it . the complaint - handling procedure shall take a maximum of three months . for complex cases , the body may , at its discretion , extend this period to six months . in such a case , it shall inform the passenger of the reasons for the extension and of the expected time needed to conclude the procedure . only cases that involve legal proceedings may take longer than six months . where the body is also an alternative dispute resolution body within the meaning of directive 2013 / 11 / eu , the time limits laid down in that directive shall prevail . ### the body shall acknowledge receipt of the complaint within two weeks of receiving it . the complaint - handling procedure shall take a maximum of three months . for complex cases , the body may , at its discretion , extend this period to six months . in such a case , it shall inform the passenger or organisation representing passengers of the reasons for the extension and of the expected time needed to conclude the procedure . only cases that involve legal proceedings may take longer than six months . where the body is also an alternative dispute resolution body within the meaning of directive 2013 / 11 / eu , the time limits laid down in that directive shall prevail and the use of online dispute resolution in accordance with regulation 524 / 2013 / eu2b may be made available with the agreement of all parties involved . __________________ 2b regulation 524 / 2013 / eu of the european parliament and of the council of 21 may 2013 on online dispute resolution for consumer disputes and amending regulation no 2006 / 2004 and directive2009 / 22 / ec .


### minimum information to be provided by railway undertakings and ticket vendors ### minimum information to be provided by railway undertakings , tour operators and ticket vendors


### - general conditions applicable to the contract ### - - general conditions applicable to the contract or contracts that form part of the journey or combined journey


### - time schedules and conditions for the fastest trip ### - - time schedules and conditions for the fastest trip and best connections


### - time schedules and conditions for the lowest fares ### - - time schedules and conditions for the lowest and all available fares


### - access conditions for bicycles ### - - access arrangements for bicycles


### - availability of seats in smoking and non - smoking , first and second class as well as couchettes and sleeping carriages ### - - availability of seats for all applicable fares in non - smoking , first and second class as well as couchettes and sleeping carriages


### - availability of on - board services ### - availability of on - board services , including wifi and toilets


### - on - board services ### - on - board services , including wifi


### - percentage of delays of less than 60 minutes ; ### - - percentage of delays of less than 45 minutes ;


### accessibility of station and station facilities . ### accessibility of station and station facilities , including step - free access , escalators , elevators and luggage ramps


### in complex cases such as cases involving multiple claims or a number of operators , cross - border travel or accidents on the territory of a member state other than that which granted the undertaking’s licence , in particular where it is unclear which national enforcement body is competent , or where it would facilitate or accelerate the resolution of the complaint , national enforcement bodies shall cooperate to identify a ‘ lead’ body , which shall serve as single point of contact for passengers . all national enforcement bodies involved shall cooperate to facilitate the resolution of the complaint . passengers shall be informed which body is acting as ‘ lead’ body . ### in complex cases such as cases involving multiple claims or a number of operators , cross - border travel or accidents on the territory of a member state other than that which granted the undertaking’s licence , in particular where it is unclear which national enforcement body is competent , or where it would facilitate or accelerate the resolution of the complaint , national enforcement bodies shall cooperate to identify a ‘ lead’ body , which shall serve as single point of contact for passengers . all national enforcement bodies involved shall cooperate to facilitate the resolution of the complaint . passengers shall be informed which body is acting as ‘ lead’ body . in addition , in all cases , national enforcement bodies shall in any event ensure compliance with regulation 2017 / 2394 / eu of the european parliament and of the council of 12 december 2017 on cooperation between national authorities responsible for the enforcement of consumer protection laws .


### the commission has examined available evidence , which points to the importance of having harmonised union rules in this area to ensure the proper functioning of the internal market and avoid , inter alia , disruptions to the scheduling of transport operations and the functioning of information and communication systems , higher costs to cross - border trade , or lower productivity for goods and services . evidence is not conclusive as to whether the benefits of summer - time arrangements outweigh the inconveniences linked to a biannual change of time . ### any change of time should not limit the proper functioning of the internal market and avoid , inter alia , disruptions to the scheduling of transport operations and the functioning of information and communication systems , higher costs to cross - border trade , or lower productivity for goods and services . evidence is not conclusive as to whether the benefits of summer - time arrangements outweigh the inconveniences linked to a biannual change of time .


### the commission has examined available evidence , which points to the importance of having harmonised union rules in this area to ensure the proper functioning of the internal market and avoid , inter alia , disruptions to the scheduling of transport operations and the functioning of information and communication systems , higher costs to cross - border trade , or lower productivity for goods and services . evidence is not conclusive as to whether the benefits of summer - time arrangements outweigh the inconveniences linked to a biannual change of time . ### the commission has examined available evidence , which points to the importance of having harmonised union rules in this area to ensure the proper functioning of the internal market , long - termism and predictability , and so as to avoid , inter alia , disruptions to the scheduling of transport operations and the functioning of information and communication systems , higher costs to cross - border trade , or lower productivity for goods and services . evidence is not conclusive as to whether the benefits of summer - time arrangements outweigh the inconveniences linked to a biannual change of time .


### a lively public debate is taking place on summer - time arrangements and some member states have already expressed their preference to discontinue the application of such arrangements . in the light of these developments , it is necessary to continue safeguarding the proper functioning of the internal market and to avoid any significant disruptions thereto caused by divergences between member states in this area . therefore , it is appropriate to put an end in a coordinated way to summer - time arrangements . ### a lively public debate is taking place on summer - time arrangements , as was also evident from the 4 . 6 million responses from citizens in the commission’s open consultation procedure , in which a clear majority opposed the current seasonal changes . some member states have also already expressed their preference to discontinue the application of such arrangements . in the light of these developments , it is necessary to continue safeguarding the proper functioning of the internal market and to avoid any significant disruptions thereto caused by divergences between member states in this area . therefore , it is appropriate to put an end in a coordinated way to summer - time arrangements .


### notwithstanding paragraph 1 , member states may still apply a seasonal change of their standard time or times in 2019 , provided that they do so at 1 . 00 a . m . , coordinated universal time , on 27 october 2019 . the member states shall notify this decision in accordance with article 2 . ### notwithstanding existing time zones , member states shall agree upon a common standard time .


### within 1 month of the notification , the commission shall inform the other member states thereof and publish that information in the official journal of the european union . ### within 1 month of the notification , the commission shall inform the other member states thereof , publish that information in the official journal of the european union and inform the general public .


### draft legislative resolution ### recalls that the european parliament adopted two resolutions , on 14 march and 30 may 2018 , on the 2021 - 2027 multiannual financial framework ;


### draft legislative resolution ### recalls that , in its resolution of 14 march 2018 , the european parliament stressed the socioeconomic and ecological importance of the fisheries sector , the maritime environment and the ‘ blue economy’ and their contribution to the sustainable food autonomy of the eu in terms of ensuring the sustainability of european aquaculture and fisheries and mitigating the environmental impact ; in addition , the european parliament called for the level of financial appropriations dedicated to the fisheries sector under the current mff to be maintained and , if new needs arise , for an increase in the financial appropriations for maritime affairs ;


### draft legislative resolution ### stresses the importance of horizontal principles that should underpin the mff 2021 - 2027 and all related eu policies ; the parliament reaffirmed , in this context , its position that the eu must deliver on its commitment to be a frontrunner in implementing the un sustainable development goals and deplored the lack of a clear and visible commitment to that end in the mff proposals ;


### draft legislative resolution ### emphasises that the elimination of discrimination is vital to fulfil the eu’s commitments towards an inclusive europe ; therefore asks for gender mainstreaming and gender equality commitments in all eu policies and initiatives of the next mff ;


### draft legislative resolution ### underlines its position that , following the paris agreement , climate - related horizontal spending should be significantly increased in comparison with the current mff and reach 30% as soon as possible and at the latest by 2027 ;


### the types of financing and the methods of implementation under this regulation should be chosen on the basis of their ability to achieve the priorities set for the actions and to deliver results , taking into account , in particular , the costs of controls , the administrative burden , and the expected risk of non - compliance . this should include consideration of the use of lump sums , flat rates and unit costs , as well as financing not linked to costs as referred to in article 125 of regulation no [ regulation on the financial rules applicable to the general budget of the union ] . ### the types of financing and the methods of implementation under this regulation should be chosen on the basis of their ability to achieve the priorities set for the actions and to deliver results , taking into account , in particular , the costs of controls , the administrative burden , and the risk of non - compliance . this should include consideration of the use of lump sums , flat rates and unit costs , as well as financing not linked to costs as referred to in article 125 of regulation no [ regulation on the financial rules applicable to the general budget of the union ] .


### the multiannual financial framework set out in regulation xx / xx6 provides that the union budget must continue to support fisheries and maritime policies . the emff budget should amount , in current prices , to eur 6 140 000 000 . emff resources should be split between shared , direct and indirect management . eur 5 311 000 000 should be allocated to support under shared management and eur 829 000 000 to support under direct and indirect management . in order to ensure stability in particular with regard to the achievement of the objectives of the cfp , the definition of national allocations under shared management for the 2021 - 2027 programming period should be based on the emff 2014 - 2020 shares . specific amounts should be reserved for the outermost regions , control and enforcement and collection and processing of data for fisheries management and scientific purposes , while amounts for permanent cessation and extraordinary cessation of fishing activities should be capped . __________________ 6 oj c [ … ] , [ … ] , p . [ … ] . ### the multiannual financial framework set out in regulation xx / xx6 provides that the union budget must continue to support fisheries and maritime policies . the emff budget should amount , in current prices , to eur 6 866943 600 in 2018 constant prices . emff resources should be split between shared , direct and indirect management . eur 5 939 794 375 in 2018 constant prices should be allocated to support under shared management and eur 927 149 225 in 2018 constant prices to support under direct and indirect management . in order to ensure stability in particular with regard to the achievement of the objectives of the cfp , the definition of national allocations under shared management for the 2021 - 2027 programming period should be based on the emff 2014 - 2020 shares . specific amounts should be reserved for the outermost regions , control and enforcement and collection and processing of data for fisheries management and scientific purposes , while amounts for permanent cessation and extraordinary cessation of fishing activities should be capped . __________________ 6 oj c [ … ] , [ … ] , p . [ … ] .


### the multiannual financial framework set out in regulation xx / xx6 provides that the union budget must continue to support fisheries and maritime policies . the emff budget should amount , in current prices , to eur 6 140 000 000 . emff resources should be split between shared , direct and indirect management . eur 5 311 000 000 should be allocated to support under shared management and eur 829 000 000 to support under direct and indirect management . in order to ensure stability in particular with regard to the achievement of the objectives of the cfp , the definition of national allocations under shared management for the 2021 - 2027 programming period should be based on the emff 2014 - 2020 shares . specific amounts should be reserved for the outermost regions , control and enforcement and collection and processing of data for fisheries management and scientific purposes , while amounts for permanent cessation and extraordinary cessation of fishing activities should be capped . _________________ 6 oj c [ … ] , [ … ] , p . [ … ] . ### the multiannual financial framework set out in regulation xx / xx6 provides that the union budget must continue to support fisheries and maritime policies . the emff budget should amount , in current prices , to eur 6 140 000 000 . emff resources should be split between shared , direct and indirect management . eur 5 311 000 000 should be allocated to support under shared management and eur 829 000 000 to support under direct and indirect management . in order to ensure stability in particular with regard to the achievement of the objectives of the cfp , the definition of national allocations under shared management for the 2021 - 2027 programming period should be based on the emff 2014 - 2020 shares . specific amounts should be reserved for the outermost regions and small - scale coastal fisheries based in islands falling under article 174 tfeu , control and enforcement and collection and processing of data for fisheries management and scientific purposes , while amounts for permanent cessation and extraordinary cessation of fishing activities should be capped . _________________ 6 oj c [ … ] , [ … ] , p . [ … ] .


### the emff should be based on four priorities : fostering sustainable fisheries and the conservation of marine biological resources ; contributing to food security in the union through competitive and sustainable aquaculture and markets ; enabling the growth of a sustainable blue economy and fostering prosperous coastal communities ; strengthening international ocean governance and enabling safe , secure , clean and sustainably managed seas and oceans . those priorities should be pursued through shared , direct and indirect management . ### the emff should be based on five priorities : fostering sustainable fisheries and the conservation of marine biological resources ; contributing to food security in the union through competitive and sustainable aquaculture and markets ; enabling the growth of a sustainable blue economy and fostering prosperous coastal communities ; strengthening international ocean governance and enabling safe , secure , clean and sustainably managed seas and oceans ; protecting the social and economic survival of small fishing communities and their culture . those priorities should be pursued through shared , direct and indirect management .


### the emff should be based on four priorities : fostering sustainable fisheries and the conservation of marine biological resources ; contributing to food security in the union through competitive and sustainable aquaculture and markets ; enabling the growth of a sustainable blue economy and fostering prosperous coastal communities ; strengthening international ocean governance and enabling safe , secure , clean and sustainably managed seas and oceans . those priorities should be pursued through shared , direct and indirect management . ### the emff should be based on four priorities : fostering sustainable fisheries and the conservation of marine biological resources ; contributing to food security in the union through competitive and sustainable fisheries , aquaculture and markets ; enabling the growth of a sustainable blue economy and fostering prosperous coastal communities ; strengthening international ocean governance and enabling safe , secure , clean and sustainably managed seas and oceans . those priorities should be pursued through shared , direct and indirect management .


### reflecting the importance of tackling climate change in line with the union ' s commitments to implement the paris agreement and the united nations sustainable development goals , this regulation should contribute to mainstream climate actions and to the achievement of an overall target of 25% of the union budget expenditures supporting climate objectives . actions under this regulation are expected to contribute to 30% of the overall financial envelope of the emff to climate objectives . relevant actions will be identified during the preparation and implementation of the emff , and reassessed in the context of the relevant evaluations and review processes . ### reflecting the importance of tackling climate change in line with the union ' s commitments to implement the paris agreement and the united nations sustainable development goals , this regulation should contribute to mainstream climate actions and to the achievement of an overall target of 30% of the union budget expenditures supporting climate objectives . actions under this regulation are expected to contribute to 35% of the overall financial envelope of the emff to climate objectives . relevant actions will be identified during the preparation and implementation of the emff , and reassessed in the context of the relevant evaluations and review processes .


### fisheries are vital to the livelihood and cultural heritage of many coastal communities in the union , in particular where small - scale coastal fishing plays an important role . with the average age in many fishing communities being over 50 , generational renewal and diversification of activities remain a challenge . ### fisheries are vital to the livelihood and cultural heritage of many coastal communities in the union , in particular where small - scale coastal fishing plays an important role . with the average age in many fishing communities being over 50 , generational renewal and diversification of activities remain a challenge . it is therefore essential to allocate specific funding countering this matter .


### fisheries and aquaculture contribute to food security and nutrition . however , the union currently imports more than 60% of its supply of fishery productsand is therefore highly dependent on third countries . an important challenge is to encourage the consumption of fish protein produced in the union with high quality standards and available for consumers at affordable prices . ### the united nations 2030 agenda for sustainable development identified achieve end hunger , achieve food security and improved nutrition as one of the 17 sustainable development goals . the union is fully committed to that goal and its implementation . in that context , fisheries and aquaculture contribute to food security and nutrition . however , the union currently imports more than 60% of its supply of fishery productsand is therefore highly dependent on third countries . an important challenge is to encourage the consumption of fish protein produced in the union with high quality standards and available for consumers at affordable prices .