### under direct and indirect management , the emff should focus on the enabling conditions for a sustainable blue economy through the promotion of an integrated governance and management of the maritime policy , the enhancement of the transfer and uptake of research , innovation and technology in the sustainable blue economy , the improvement of maritime skills , ocean literacy and sharing of socio - economic data on the sustainable blue economy , the promotion of a low - carbon and climate resilient sustainable blue economy and the development of project pipelines and innovative financing instruments . due consideration to the outermost regions ' specific situation should be given in relation to the above mentioned fields . ### under direct and indirect management , the emff should focus on the enabling conditions for a sustainable blue economy through the promotion of an integrated governance and management of the maritime policy , the enhancement of the transfer and uptake of research , innovation and technology in the sustainable blue economy , the improvement of maritime skills , ocean literacy and sharing of socio - economic data on the sustainable blue economy , the promotion of a low - carbon and climate resilient sustainable blue economy and the development of project pipelines and innovative financing instruments . due consideration to the specific situation of the outermost regions and islands falling under article 174 tfeu should be given in relation to the above mentioned fields .


### under shared management , each member states should prepare one single programme that should be approved by the commission . in the context of regionalisation and with a view to encouraging member states to have a more strategic approach during the preparation of programmes , the commission should develop an analysis for each sea basin indicating the common strengths and weaknesses with regard to the achievement of the objectives of the cfp . that analysis should guide both the member states and the commission in negotiating each programme taking into account regional challenges and needs . when assessing the programmes , the commission should take into account the environmental and socio - economic challenges of the cfp , the socio - economic performance of the sustainable blue economy , the challenges at sea basin level , the conservation and restoration of marine ecosystems , the reduction of marine litter and climate change mitigation and adaptation . ### under shared management , each member states should prepare one single programme that should be approved by the commission . in the context of regionalisation and with a view to encouraging member states to have a more strategic approach during the preparation of programmes , the commission should develop an analysis for each sea basin indicating the common strengths and weaknesses with regard to the achievement of the objectives of the cfp . that analysis should guide both the member states and the commission in negotiating each programme taking into account regional challenges and needs . when assessing the programmes , the commission should take into account the environmental and socio - economic challenges of the cfp , the socio - economic performance of the sustainable blue economy , particularly as regards small - scale coastal fisheries , the challenges at sea basin level , the conservation and restoration of marine ecosystems , the reduction of marine litter and climate change mitigation and adaptation .


### the financial envelope for the implementation of the emff for the period 2021 - 2027 shall be eur 6 140 000 000 in current prices . ### the financial envelope for the implementation of the emff for the period 2021 - 2027 shall be eur 6 866 943 600 in 2018 constant prices .


### the part of the financial envelope under shared management as specified in title ii shall be eur 5 311 000 000 in current prices in accordance with the annual breakdown set out in annex v . ### the part of the financial envelope under shared management as specified in title ii shall be eur 5 939 794 375 in 2018 constant prices in accordance with the annual breakdown set out in annex v .


### eur 102 000 000 for the azores and madeira ; ### eur 114 076 262 in 2018 constant prices for the azores and madeira ;


### eur 82 000 000 for the canary islands ; ### eur 91 708 367 in 2018 constant prices for the canary islands ;


### eur 131 000 000 for guadeloupe , french guiana , martinique , mayotte , réunion and saint - martin . ### eur 146 509 709 in 2018 constant prices for guadeloupe , french guiana , martinique , mayotte , réunion and saint - martin .


### the part of the financial envelope under direct and indirect management as specified in title iii shall be eur 829 000 000 in current prices . ### the part of the financial envelope under direct and indirect management as specified in title iii shall be eur 927 149 225 in 2018 constant prices .


### compensation for additional costs in the outermost regions for fishery and aquaculture products ### compensation for additional costs in the outermost regions and small - scale coastal fisheries based in islands falling under article 174 tfeu for fishery and aquaculture products


### the emff may support the compensation of additional costs incurred by beneficiaries in the fishing , farming , processing and marketing of certain fishery and aquaculture products from the outermost regions referred to in article 6 . ### the emff may support the compensation of additional costs incurred by beneficiaries in the fishing , farming , processing and marketing of certain fishery and aquaculture products from the outermost regions and small - scale coastal fisheries based in islands falling under article 174 tfeu referred to in article 6 .


### online intermediation services can be crucial for the commercial success of undertakings who use such services to reach consumers . the growing intermediation of transactions through online intermediation services , fuelled by strong data - driven indirect network effects , lead to an increased dependence of such business users , including micro , small and medium - sized enterprises , on those services in order for them to reach consumers . given that increasing dependence , the providers of those services often have superior bargaining power , which enables them to effectively behave unilaterally in a way that can be unfair and that can be harmful to the legitimate interests of their businesses users and , indirectly , also of consumers in the union . ### online intermediation services can be crucial for the commercial success of undertakings who use such services to reach consumers . the growing intermediation of transactions through online intermediation services , fuelled by strong data - driven indirect network effects , lead to an increased dependence of such business users , including micro , small and medium - sized enterprises , on those services in order for them to reach consumers . given that increasing dependence , the providers of those services often have superior bargaining power , which enables them to effectively behave unilaterally in a way that can be unfair and that can be harmful to the legitimate interests of their businesses users and , indirectly , also of consumers in the union . the growing role played by voice assistants installed in the most widely deployed operating systems , both mobile and desktop , or developed by wide - ranging online platforms , which are increasingly having an impact by orienting user searches towards specific goods and services , should therefore also be included as part of such services .


### online intermediation services can be crucial for the commercial success of undertakings who use such services to reach consumers . the growing intermediation of transactions through online intermediation services , fuelled by strong data - driven indirect network effects , lead to an increased dependence of such business users , including micro , small and medium - sized enterprises , on those services in order for them to reach consumers . given that increasing dependence , the providers of those services often have superior bargaining power , which enables them to effectively behave unilaterally in a way that can be unfair and that can be harmful to the legitimate interests of their businesses users and , indirectly , also of consumers in the union . ### online intermediation services can be crucial for the commercial success of undertakings who use such services to reach consumers . the growing intermediation of transactions through online intermediation services , fuelled by strong data - driven indirect network effects , lead to an increased dependence of such business users , including self - employed , micro , small and medium - sized enterprises , on those services in order for them to reach consumers . given that increasing dependence which may affect large businesses in addition to self - employed , micro , small and medium - sized enterprises , the providers of those services often have superior bargaining power , which enables them to effectively behave unilaterally in a way that can be unfair and that can be harmful to the legitimate interests of their businesses users and , indirectly , also of consumers in the union .


### a uniform and targeted set of mandatory rules should therefore be established at union level to ensure a fair , predictable , sustainable and trusted online business environment within the internal market by ensuring , in particular , that the business users of online intermediation services are afforded appropriate transparency as well as effective redress possibilities throughout the union . those rules should also provide for appropriate transparency as regards the ranking of corporate website users in the search results generated by online search engines . at the same , those rules should be such as to safeguard the important innovation potential of the wider online platform economy . ### a uniform and targeted set of mandatory rules should therefore be established at union level to ensure a fair , predictable , sustainable and trusted online business environment within the internal market by ensuring , in particular , that the business users of online intermediation services are afforded appropriate transparency as well as effective redress possibilities throughout the union . those rules should also provide for appropriate transparency as regards the ranking of corporate website users in the search results generated by online search engines . at the same , those rules should be such as to safeguard the important innovation potential of the wider online platform economy . in line with the development of the sector , the european commission shall examine the reinforcement of the transparency and fairness provisions set in this regulation either by sector specific legislation or review of this regulation .


### a uniform and targeted set of mandatory rules should therefore be established at union level to ensure a fair , predictable , sustainable and trusted online business environment within the internal market by ensuring , in particular , that the business users of online intermediation services are afforded appropriate transparency as well as effective redress possibilities throughout the union . those rules should also provide for appropriate transparency as regards the ranking of corporate website users in the search results generated by online search engines . at the same , those rules should be such as to safeguard the important innovation potential of the wider online platform economy . ### a uniform and targeted set of mandatory rules should therefore be established at union level to ensure a fair , predictable , sustainable and trusted online business environment within the internal market by ensuring , in particular , that the business users of online intermediation services are afforded appropriate transparency as well as effective redress possibilities throughout the union for repeated non - fulfilment . those rules should also provide for appropriate transparency as regards the ranking of corporate website users in the search results generated by online search engines . at the same , those rules should be such as to safeguard the important innovation potential of the wider online platform economy , as well as service recipients .


### examples of online intermediation services covered by this regulation should consequently include online e - commerce market places , including collaborative ones on which business users are active , online software applications services and online social media services . however , this regulation should not apply to online advertising serving tools or online advertising exchanges which are not provided with the aim of facilitating the initiation of direct transactions and which do not involve a contractual relationship with consumers . this regulation should also not apply to online payment services , since they do not themselves meet the applicable requirements but are rather inherently auxiliary to the transaction for the supply of goods and services to the consumers concerned . ### examples of online intermediation services covered by this regulation should consequently include online e - commerce market places , including collaborative ones on which business users are active , online software applications services , online social media services and voice assistance services . however , this regulation should not apply to online advertising serving tools or online advertising exchanges which are not provided with the aim of facilitating the initiation of direct transactions and which do not involve a contractual relationship with consumers . this regulation should also not apply to online payment services , since they do not themselves meet the applicable requirements but are rather inherently auxiliary to the transaction for the supply of goods and services to the consumers concerned .


### in order to effectively protect business users where needed , this regulation should apply where the terms and conditions of a contractual relationship , regardless of their name or form , are not individually negotiated by the parties to them . whether or not terms and conditions were individually negotiated should be determined on the basis of an overall assessment , whereby the fact that certain provisions thereof may have been individually negotiated is , in itself , not decisive . ### in order to effectively protect business users where needed , this regulation should apply to the terms and conditions of a contractual relationship .


### in order to protect business users it should be possible for a competent court to establish that non - compliant terms and conditions are not binding on the business user concerned , with effects ex nunc . any such finding by a court should however only concern the specific provisions of the terms and conditions which are not compliant . the remaining provisions should remain valid and enforceable , in as far as they can be severed from the non - compliant provisions . sudden modifications to existing terms and conditions may significantly disrupt business users’ operations . in order to limit such negative effects on business users , and to discourage such behaviour , modifications made in contravention of the obligation to provide a set notice period , should therefore be null and void , that is , deemed to have never existed with effects erga omnes and ex tunc . ### in order to provide optimum protection for business users it should be possible for a competent court to establish that non - compliant terms and conditions are not binding on the business user concerned , with effects ex nunc . any such finding by a court should however only concern the specific provisions of the terms and conditions which are not compliant . the remaining provisions should remain valid and enforceable , in as far as they can be severed from the non - compliant provisions . sudden modifications to existing terms and conditions may significantly disrupt business users’ operations . in order to limit such negative effects on business users , and to discourage such behaviour , modifications made in contravention of the obligation to provide a set notice period , should therefore be null and void , that is , deemed to have never existed with effects erga omnes and ex tunc .


### a provider of online intermediation services can have legitimate reasons to decide to suspend or terminate the provision of its services , in whole or in part , to a given business user , including by delisting individual goods or services of a given business user or effectively removing search results . however , given that such decisions can significantly affect the interests of the business user concerned , they should be properly informed of the reasons thereof . the statement of reasons should allow business users to ascertain whether there is scope to challenge the decision , thereby improving the possibilities for business users to seek effective redress where necessary . in addition , requiring a statement of reasons should help to prevent or remedy any unintended removal of online content provided by business users which the provider incorrectly considers to be illegal content , in line with commission recommendation no 2018 / 33422 . the statement of reasons should identify the objective ground or grounds for the decision , based on the grounds that the provider had set out in advance in its terms and conditions , and refer in a proportionate manner to the relevant specific circumstances that led to that decision . _________________ 22 commission recommendation no 2018 / 334 of 1 march 2018 on measures to effectively tackle illegal content online . ### a provider of online intermediation services can have legitimate reasons to decide to sanction , suspend , delist or terminate the provision of its services , in whole or in part , to a given business user , including by delisting individual goods or services of a given business user or effectively removing search results . such legitimate reasons could include legal obligations to remove content or terminate the provision of intermediation services as a whole , business user violation deviating from the agreed terms and conditions , that could be harmful to the consumer . however , given that such decisions can significantly affect the interests of the business user concerned , they should be properly informed of the reasons thereof . the statement of reasons should allow business users to ascertain whether there is scope to challenge the decision , thereby improving the possibilities for business users to seek effective redress where necessary . in addition , requiring a statement of reasons should help to prevent or remedy any unintended removal of online content provided by business users which the provider incorrectly considers to be illegal content , in line with commission recommendation no 2018 / 33422 . the statement of reasons should identify the objective ground or grounds for the decision , based on the grounds that the provider had set out in advance in its terms and conditions , and refer in a proportionate manner to the relevant specific circumstances that led to that decision . in case of suspicion of exercise of harmful practices by business users against the interest of the consumer or the platform , such statement of reasons should not be provided as the information could help maintain or improve the said harmful practices . _________________ 22 commission recommendation no 2018 / 334 of 1 march 2018 on measures to effectively tackle illegal content online .


### the ranking of goods and services by the providers of online intermediation services has an important impact on consumer choice and , consequently , on the commercial success of the business users offering those goods and services to consumers . providers of online intermediation services should therefore outline the main parameters determining ranking beforehand , in order to improve predictability for business users , to allow them to better understand the functioning of the ranking mechanism and to enable them to compare the ranking practices of various providers . the notion of main parameter should be understood to refer to any general criteria , processes , specific signals incorporated into algorithms or other adjustment or demotion mechanisms used in connection with the ranking . the description of the main parameters determining ranking should also include an explanation of any possibility for business users to actively influence ranking against remuneration , as well as of the relative effects thereof . this description should provide business users with an adequate understanding of how the ranking mechanism takes account of the characteristics of the actual goods or services offered by the business user , and their relevance to the consumers of the specific online intermediation services . ### the ranking of goods and services by the providers of online intermediation services has an important impact on consumer choice and , consequently , on the commercial success of the business users offering those goods and services to consumers . providers of online intermediation services should therefore outline the main parameters determining ranking beforehand , in order to improve predictability for business users , to allow them to better understand the functioning of the ranking mechanism and to enable them to compare the ranking practices of various providers . at the same time they should ensure that the ranking of goods and services presents a balanced choice of results so as to avoid manipulation and the harm of business users and consumers . the notion of main parameter should be understood to refer to any general criteria , processes , specific signals incorporated into algorithms or other adjustment or demotion mechanisms used in connection with the ranking . the description of the main parameters determining ranking should also include an explanation of any possibility for business users to actively influence ranking against remuneration , as well as of the relative effects thereof . this description should provide business users with an adequate understanding of how the ranking mechanism takes account of the characteristics of the actual goods or services offered by the business user , and their relevance to the consumers of the specific online intermediation services . when ranking is influenced against remuneration , the consumers shall receive clear and unambiguous information regarding sponsored products or services .


### where a provider of online intermediation services itself offers certain goods or services to consumers through its own online intermediation services , or does so through a business user which it controls , that provider may compete directly with other business users of its online intermediation services which are not controlled by the provider . in such situations , in particular , it is important that the provider of online intermediation services acts in a transparent manner and provides a description of any differentiated treatment , whether through legal , commercial or technical means , that it might give in respect of goods or services it offers itself compared to those offered by business users . to ensure proportionality , this obligation should apply at the level of the overall online intermediation services , rather than at the level of individual goods or services offered through those services . ### where a provider of online intermediation services or online search engine itself offers certain goods or services to consumers through its own online intermediation services or online search engine , or does so through a business user which it controls , that provider may compete directly with other business users of its online intermediation services which are not controlled by the provider . in such situations , in particular , it is important that the provider of online intermediation services or online search engine acts in a transparent manner and provides a description of any differentiated treatment , whether through legal , commercial or technical means , including but not limited to the setting of a default option that favours the provider or online search engine , the that it might give in respect of goods or services it offers itself compared to those offered by business users . to ensure proportionality , this obligation should apply at the level of the overall online intermediation services , rather than at the level of individual goods or services offered through those services .


### where a provider of online intermediation services itself offers certain goods or services to consumers through its own online intermediation services , or does so through a business user which it controls , that provider may compete directly with other business users of its online intermediation services which are not controlled by the provider . in such situations , in particular , it is important that the provider of online intermediation services acts in a transparent manner and provides a description of any differentiated treatment , whether through legal , commercial or technical means , that it might give in respect of goods or services it offers itself compared to those offered by business users . to ensure proportionality , this obligation should apply at the level of the overall online intermediation services , rather than at the level of individual goods or services offered through those services . ### where a provider of online intermediation services or an online search engine provider offers certain goods or services to consumers through its own services , or does so through a business user which it controls , that provider may compete directly with other business users of its services which are not controlled by the provider . in such situations , in particular , it is important that the provider of online intermediation services or the provider of online search engines acts in a transparent manner and provides a description of any differentiated treatment , whether through legal , commercial or technical means , that it might give in respect of goods or services it offers itself compared to those offered by business users . to ensure proportionality , this obligation should apply at the level of the overall online intermediation services , rather than at the level of individual goods or services offered through those services .


### mediation can offer providers of online intermediation services and their business users a means to resolve disputes in a satisfactory manner , without having to use judicial proceedings which can be lengthy and costly . therefore , providers of online intermediation services should facilitate mediation by , in particular , identifying mediators with which they are willing to engage . mediators which provide their services from a location outside the union should only be identified where it is guaranteed that the use of those services does not in any way deprive the business users concerned of any legal protection offered to them under union law or the law of the member states , including the requirements of this regulation and the applicable law regarding protection of personal data and trade secrets . in order to be accessible , fair , and as swift , efficient and effective as possible , those mediators should meet certain set criteria . ### mediation can offer providers of online intermediation services and their business users a means to resolve disputes in a satisfactory manner , without having to use judicial proceedings which can be lengthy and costly . therefore , providers of online intermediation services should facilitate mediation by , in particular , identifying mediators established in the eu , with which they are willing to engage . in order to be accessible , fair , and as swift , efficient and effective as possible , those mediators should meet certain set criteria that will be set by the platform observatory .


### in order to facilitate the settlement of disputes relating to the provision of online intermediation services using mediation in the union , the commission should encourage the setting up of specialised mediation organisations , which are currently lacking . the involvement of mediators having specialist knowledge of online intermediation services and online search engines as well as of the specific industry sectors within which those services are provided should add to the confidence both parties have in the mediation process and should increase the likelihood of that process leading to a swift , just and satisfactory outcome . ### in order to facilitate the settlement of disputes relating to the provision of online intermediation services using mediation in the union , the commission , in cooperation with the member states , should encourage the setting up of specialised mediation organisations , which are currently lacking . the involvement of mediators having specialist knowledge of online intermediation services and online search engines as well as of the specific industry sectors within which those services are provided should add to the confidence both parties have in the mediation process and should increase the likelihood of that process leading to a swift , just and satisfactory outcome . mediators must be trained in all member states to ensure that all citizens have access to these services in their own language .


### various factors , such as limited financial means , a fear of retaliation and exclusive choice of law and forum provisions in terms and conditions , can limit the effectiveness of existing judicial redress possibilities , particularly those which require business users or corporate website users to act individually and identifiably . to ensure the effective application of this regulation , organisations , associations representing business users or corporate website users , as well as certain public bodies set - up in member states , should be granted the possibility to take action before national courts . such action before national courts should aim to stop or prohibit infringements of the rules set out in this regulation and to prevent future damage that could undermine sustainable business relationships in the online platform economy . in order to ensure that such organisations or associations exercise that right effectively and in an appropriate manner , they should meet certain criteria . considering the particular status of the relevant public bodies in member states where such bodies have been set up , it should only be required that those have been specifically charged , in accordance with the relevant rules of national law , with bringing such actions either in the collective interest of the parties concerned or in the general interest , without there being a need to apply those criteria to such public bodies . any such actions should in no way affect the rights of the business users and corporate website users to take judicial action on an individual basis . ### various factors , such as limited financial means , a fear of retaliation and exclusive choice of law and forum provisions in terms and conditions , can limit the effectiveness of existing judicial redress possibilities , particularly those which require business users or corporate website users to act individually and identifiably . to ensure the effective application of this regulation , organisations , associations representing business users or corporate website users , as well as certain public bodies set - up in member states , should be granted the possibility to take action before national courts . such action before national courts should aim to stop or prohibit infringements of the rules set out in this regulation and to prevent future damage that could undermine sustainable business relationships in the online platform economy . in order to ensure that such organisations or associations exercise that right effectively and in an appropriate manner , they should meet certain transparency criteria and be registered at the transparency register . considering the particular status of the relevant public bodies in member states where such bodies have been set up , it should only be required that those have been specifically charged , in accordance with the relevant rules of national law , with bringing such actions either in the collective interest of the parties concerned or in the general interest , without there being a need to apply those criteria to such public bodies . any such actions should in no way affect the rights of the business users and corporate website users to take judicial action on an individual basis .


### set out the objective grounds for decisions to suspend or terminate , in whole or in part , the provision of their online intermediation services to business users . ### set out the objective grounds , consistent with those terms and conditions , for decisions to restrict , suspend or terminate , in whole or in part , the provision of their online intermediation services to business users .


### paragraph 3 shall not apply where a provider of online intermediation services is subject to a legal obligation which requires it to modify its terms and conditions in a manner which does not allow it to respect the notice period referred to in the second subparagraph of paragraph 3 . ### paragraph 3 shall not apply where a provider of online intermediation services is subject to a legal obligation or acting to protect the consumer from harmful practices which requires it to modify its terms and conditions in a manner which does not allow it to respect the notice period referred to in the second subparagraph of paragraph 3 .


### where a provider of online intermediation services decides to suspend or terminate , in whole or in part , the provision of its online intermediation services to a given business user , it shall provide the business user concerned , without undue delay , with a statement of reasons for that decision . ### where a provider of online intermediation services decides to sanction , suspend , delist or terminate , in whole or in part , the provision of its online intermediation services to a given business user , it shall provide the business user concerned , without undue delay , with a statement of reasons for that decision . in case of any legal obligation or suspicion of exercise of harmful practices by business users against the consumer or the platform , such statement of reasons should not be provided as the information could help maintain or improve the said harmful practices .


### providers of online intermediation services shall set out in their terms and conditions the main parameters determining ranking and the reasons for the relative importance of those main parameters as opposed to other parameters . ### providers of online intermediation services and providers of online search engines shall set out clearly and unambiguously in their terms and conditions the main parameters determining ranking and the reasons for the relative importance of those main parameters as opposed to other parameters .


### access that the provider , or that the business users which that provider controls , may have to any personal data or other data , or both , which business users or consumers provide for the use of the online intermediation services concerned or which are generated through the provision of those services ; ### access that the provider , the search engine or that the business users which that provider controls , may have to any personal data or other data , or both , which business users or consumers provide for the use of the services concerned or which are generated through the provision of those services ;


### providers of online intermediation services shall include in their terms and conditions a description of the technical and contractual access , or absence thereof , of business users to any personal data or other data , or both , which business users or consumers provide for the use of the online intermediation services concerned or which are generated through the provision of those services . ### providers of online intermediation services or online search engines shall include in their respective interface the an option for the consumer , &#160 ; explained in clear and unambiguous language , to opt in and share personal data with third parties beyond what is set out in their privacy policies . terms and conditions a description of the technical and contractual access , or absence thereof , of business users to any personal data or other data , or both , which business users or consumers provide for the use of the online intermediation services or online search engines concerned or which are generated through the provision of those services .


### providers of online intermediation services shall provide for an internal system for handling the complaints of business users . ### providers of online intermediation services or providers of online search engines shall provide for an internal system for handling the complaints of business users .


### providers of online intermediation services shall include in their terms and conditions all relevant information relating to the access to and functioning of their internal complaint - handling system . ### providers of online intermediation services and providers of search engines shall include in their terms and conditions all relevant information relating to the access to and functioning of their internal complaint - handling system .


### providers of online intermediation services shall annually establish and make easily available to the public information on the functioning and effectiveness of their internal complaint - handling system . ### providers of online intermediation services and providers of online search engines shall annually establish and make easily available to the public information on the functioning and effectiveness of their internal complaint - handling system . they must also provide detailed information concerning these aspects at the request of the commission or the relevant national authorities .


### providers of online intermediation services shall identify in their terms and conditions one or more mediators with which they are willing to engage to attempt to reach an agreement with business users on the settlement , out of court , of any disputes between the provider and the business user arising in relation to the provision of the online intermediation services concerned , including complaints that could not be resolved by means of the internal complaint - handling system referred to in article 9 . ### providers of online intermediation services shall identify in their terms and conditions a list of mediators , out of a list of specialized mediators compiled by the platform observatory , with which they are willing to engage on a voluntary basis , to attempt to reach an agreement with business users on the settlement , out of court , of any disputes between the provider and the business user arising in relation to the provision of the online intermediation services concerned , including complaints that could not be resolved by means of the internal complaint - handling system referred to in article 9 .


### providers of online intermediation services shall engage in good faith in any attempt to reach an agreement through the mediation of any of the mediators which they identified in accordance with paragraph 1 , with a view to reaching an agreement on the settlement of the dispute . ### providers of online intermediation and business users services shall engage in good faith in any attempt to reach an agreement through the mediation of any of the mediators which they identified in accordance with paragraph 1 , with a view to reaching an agreement on the settlement of the dispute .


### by [ date : three years after the date of entry into force ] , and subsequently every three years , the commission shall evaluate this regulation and report to the european parliament , the council and the european economic and social committee . ### by [ date : two years after the date of entry into force ] , and subsequently every two years , the commission shall evaluate this regulation and report to the european parliament , the council and the european economic and social committee .


### a wide variety of business - to - consumer commercial relations are intermediated online by providers operating multi - sided services that are essentially based on the same ecosystem - building business model . in order to capture the relevant services , online intermediation services should be defined in a precise and technologically - neutral manner . in particular , the services should consist of information society services , which are characterised by the fact that they aim to facilitate the initiating of direct transactions between business users and consumers , irrespective of whether the transactions are ultimately concluded either online , on the online portal of the provider of the online intermediation services in question or that of the business user , or offline . in addition , the services should be provided on the basis of contractual relationships both between the providers and business users and between the providers and the consumers . such a contractual relationship should be deemed to exist where both parties concerned express their intention to be bound in an unequivocal and verifiable manner , without an express written agreement necessarily being required . ### a wide variety of business - to - consumer commercial relations are intermediated online by providers operating multi - sided services that are essentially based on the same ecosystem - building business model . in order to capture the relevant services , online intermediation services should be defined in a precise and technologically - neutral manner . in particular , the services should consist of information society services , which are characterised by the fact that they aim to facilitate the initiating of direct transactions between business users and consumers , irrespective of whether the transactions are ultimately concluded either on the online portal of the provider of the online intermediation services in question or that of the business user , or offline . in addition , the services should be provided on the basis of contractual relationships between the providers of online intermediation services or between business users and consumers . such a contractual relationship should be deemed to exist where both parties concerned express their intention to be bound in an unequivocal and verifiable manner , without an express written agreement necessarily being required .


### to ensure that the general terms and conditions of a contractual relationship enable business users to determine the commercial conditions for the use , termination and suspension of online intermediation services , and to achieve predictability regarding their business relationship , those terms and conditions should be drafted in clear and unambiguous language which is easily understood by an average business user . terms and conditions should not be considered to have been drafted in clear and unambiguous language where they are vague , unspecific or lack detail on important commercial issues and thus fail to give business users a reasonable degree of predictability on the most important aspects of the contractual relationship . ### to ensure that the general terms and conditions of a contractual relationship enable business users to determine the commercial conditions for the use , termination and suspension of online intermediation services , and to achieve predictability regarding their business relationship , those terms and conditions should be drafted in clear and unambiguous language which is easily understood by an business users . terms and conditions should not be considered to have been drafted in clear and unambiguous language where they are vague , unspecific or lack detail on important commercial issues and thus fail to give business users a reasonable degree of predictability on the most important aspects of the contractual relationship .


### similarly , the ranking of websites by the providers of online search engines , notably of those websites through which undertakings offer goods and services to consumers , has an important impact on consumer choice and the commercial success of corporate website users . providers of online search engines should therefore provide a description of the main parameters determining the ranking of all indexed websites , including those of corporate website users as well as other websites . in addition to the characteristics of the goods and services and their relevance for consumers , this description should in the case of online search engines also allow corporate website users to obtain an adequate understanding of whether , and if so how and to what extent , certain design characteristics of the website used , such as their optimisation for display on mobile telecommunications devices , is taken into account . in the absence of a contractual relationship between providers of online search engines and corporate website users , that description should be available to the public in an obvious and easily accessible location on the relevant online search engine . to ensure predictability for corporate website users , the description should also be kept up to date , including the possibility that any changes to the main parameters should be made easily identifiable . whilst the providers are under no circumstances required to disclose any trade secrets as defined in directive 2016 / 943 of the european parliament and of the council23 when complying with this requirement to disclose the main ranking parameters , the description given should at least be based on actual data on the relevance of the ranking parameters used . _________________ 23 directive 2016 / 943 of the european parliament and of the council of 8 june 2016 on the protection of undisclosed know - how and business information against their unlawful acquisition , use and disclosure . ### similarly , the ranking of websites by the providers of online search engines , notably of those websites through which undertakings offer goods and services to consumers , has an important impact on consumer choice and the commercial success of corporate website users . providers of online search engines should therefore provide a description of the main parameters determining the ranking of all indexed websites , including those of corporate website users as well as other websites . in addition to the characteristics of the goods and services and their relevance for consumers , this description should in the case of online search engines also allow corporate website users to obtain an adequate understanding of whether , and if so how and to what extent , certain design characteristics of the website used , such as their optimisation for display on mobile telecommunications devices , is taken into account . in the absence of a contractual relationship between providers of online search engines and corporate website users , that description should be available to the public in an obvious and easily accessible location on the relevant online search engine . to ensure predictability for corporate website users , the description should also be kept up to date whenever changes are made , including the possibility that any changes to the main parameters should be made easily identifiable . whilst the providers are under no circumstances required to disclose any trade secrets as defined in directive 2016 / 943 of the european parliament and of the council23 when complying with this requirement to disclose the main ranking parameters , the description given should at least be based on actual data on the relevance of the ranking parameters used . _________________ 23 directive 2016 / 943 of the european parliament and of the council of 8 june 2016 on the protection of undisclosed know - how and business information against their unlawful acquisition , use and disclosure .


### where a provider of online intermediation services itself offers certain goods or services to consumers through its own online intermediation services , or does so through a business user which it controls , that provider may compete directly with other business users of its online intermediation services which are not controlled by the provider . in such situations , in particular , it is important that the provider of online intermediation services acts in a transparent manner and provides a description of any differentiated treatment , whether through legal , commercial or technical means , that it might give in respect of goods or services it offers itself compared to those offered by business users . to ensure proportionality , this obligation should apply at the level of the overall online intermediation services , rather than at the level of individual goods or services offered through those services . ### where a provider of online intermediation services itself offers certain goods or services to consumers through its own online intermediation services , or does so through a business user which it controls , that provider may compete directly with other business users of its online intermediation services which are not controlled by the provider . in such situations , in particular , it is important that the provider of online intermediation services acts in a transparent manner and provides a description of any differentiated treatment , whether through legal , commercial or technical means such as default settings , that it might give in respect of goods or services it offers itself compared to those offered by business users . to ensure proportionality , this obligation should apply at the level of the overall online intermediation services , rather than at the level of individual goods or services offered through those services .


### this regulation lays down rules to ensure that business users of online intermediation services and corporate website users in relation to online search engines are granted appropriate transparency and effective redress possibilities . ### this regulation lays down rules to ensure that business users of online intermediation services and corporate website users in relation to online search engines are granted appropriate transparency and rapid and effective redress possibilities .


### ' business user ' means any natural or legal person which through online intermediation services offers goods or services to consumers for purposes relating to its trade , business , craft or profession ; ### ' business user ' means any natural or legal person which through online intermediation services offers&#160 ; or seeks to offer&#160 ; goods or services to consumers for purposes relating to its trade , business , craft or profession ;


### they are provided to business users on the basis of contractual relationships between , on the one hand , the provider of those services and , on the other hand , both those business users and the consumers to which those business users offer goods or services ; ### they are provided to business users on the basis of contractual relationships between the provider of those services and those business users and the consumers to which those business users offer goods or services ;


### providers of online search engines shall set out for corporate website users the main parameters determining ranking , by providing an easily and publicly available description , drafted in clear and unambiguous language on the online search engines of those providers . they shall keep that description up to date . ### providers of online search engines shall set out for corporate website users the main parameters determining ranking , by providing an easily and publicly available description , drafted in clear and unambiguous language on the online search engines of those providers . they shall update that description when substantial changes are made that may affect business users .


### differentiated treatment ### differentiated treatment and unfair commercial practices


### providers of online intermediation services shall include in their terms and conditions a description of any differentiated treatment which they give , or may give , in relation to , on the one hand , goods or services offered to consumers through those online intermediation services by either that provider itself or any business users which that provider controls and , on the other hand , other business users . ### providers of online intermediation services shall include in their terms and conditions a description of any differentiated treatment which they give with a view to preventing business users from harmful on - line practices , &#160 ; in relation to , on the one hand , goods or services offered to consumers through those online intermediation services by either that provider itself or any business users which that provider controls and , on the other hand , other business users .


### the description referred to in paragraph 1 shall cover at least , where applicable , any differentiated treatment through specific measures taken by , or the behaviour of , the provider of the online intermediation services relating to any of the following : ### the description referred to in paragraph 1 and 2 shall cover at least , where applicable , any differentiated treatment through specific measures taken by , or the behaviour of , the provider of the online intermediation services or the provider of online search engines , relating to any of the following :


### access to , or conditions for use of , services that are directly connected or ancillary to the online intermediation services concerned . ### access to , or conditions for use of , services that are directly connected or ancillary to the online intermediation services or online search engine services concerned .


### providers of online intermediation services shall engage in good faith in any attempt to reach an agreement through the mediation of any of the mediators which they identified in accordance with paragraph 1 , with a view to reaching an agreement on the settlement of the dispute . ### providers of online intermediation services and business users shall engage in good faith in any attempt to reach an agreement through the mediation of any of the mediators which they identified in accordance with paragraph 1 , with a view to reaching an agreement on the settlement of the dispute .


### any attempt to reach an agreement through mediation on the settlement of a dispute in accordance with this article shall not affect the rights of the providers of the online intermediation services and of the business users concerned to initiate judicial proceedings at any time during or after the mediation process . ### any attempt to reach an agreement through mediation on the settlement of a dispute in accordance with this article shall not affect the rights of the providers of the online intermediation services and of the business users concerned to initiate judicial proceedings at any time before , during or after the mediation process . initiation of judicial proceedings is not conditional on the initiation of a mediation process .


### growing interdependency between labour markets calls for reinforced cooperation between employment services to bring about freedom of movement for all workers through voluntary and fair labour mobility within the union in accordance with article 46 of the treaty , and therefore a common framework for cooperation should be established between member states and the commission on labour mobility within the union . this framework should bring together job vacancies from across the union and the possibility of applying for those job vacancies , define the provision of related support services to workers and employers and provide for a common approach to share information necessary to facilitate said co - operation . ### growing interdependency between labour markets calls for reinforced cooperation between employment services to bring about freedom of movement for all workers through voluntary and fair labour mobility within the union in accordance with article 46 of the treaty , and therefore a common framework for cooperation should be established between member states and the commission on labour mobility within the member states of the union and norway , iceland , switzerland and liechtenstein . this framework should bring together job vacancies from across the union and the above four states and the possibility of applying for those job vacancies , define the provision of related support services to workers and employers and provide for a common approach to share information necessary to facilitate said co - operation .


### in the ‘ compact for growth and jobs’ , the european council requested to explore the possibility of extending to apprenticeships and traineeships the eures network , apprenticeships and traineeships can be covered under the present regulation , provided that the persons concerned are considered workers with reference to the rights conferred on citizens under article 45 of the treaty . an appropriate exchange of general information on mobility for apprenticeships and traineeships within the union needs to be introduced and adequate assistance to the candidates for those positions should be developed , based on a mechanism for clearance of offers , once such a clearance is deemed feasible in accordance with the appropriate standards and with due respect to the competences of the member states . ### in the ‘ compact for growth and jobs’ , the european council requested to explore the possibility of extending the eures network to apprenticeships and traineeships , including those organised by cross - border partnerships ; apprenticeships and traineeships can be covered under the present regulation , provided that the persons concerned are considered workers with reference to the rights conferred on citizens under article 45 of the treaty . an appropriate exchange of general information on mobility for apprenticeships and traineeships within the union needs to be introduced , which should be recognised in a way similar to diplomas issued by the standard education systems in the member states , and adequate assistance to the candidates for those positions should be developed , based on a mechanism for clearance of offers , once such a clearance is deemed feasible in accordance with the appropriate standards and with due respect to the competences of the member states .


### the transnational and cross - border co - operation and the support to all organisations operating for eures in member states would be facilitated by a structure at union level that should provide common information , training activities , tools and guidance . that structure should also be responsible for the development of the ' european job mobility portal ' , the common it platform . to guide its work , multiannual work programmes should be developed in consultation with member states . ### the transnational and cross - border partnerships and co - operation and the support to all organisations operating for eures in member states should facilitate the operation of a structure at union level that should continue to offer services such as : common provision of information and consultancy , training activities , tools and guidance . that structure should also be responsible for re - energising the ' european job mobility portal ' , the common it platform . to guide its work , multiannual work programmes should be developed in consultation with member states .


### member states should establish coordination offices at national level to provide general support and assistance to all organisations on their territory operating for eures and support the cooperation with their counterparts in the other member states and with the european coordination office . those coordination offices should in particular have the task of dealing with complaints and problems with job vacancies , and verify compliance issues as regards voluntary and fair labour mobility within the union . ### member states should establish coordination offices at national level to provide general support and assistance to all organisations on their territory operating for eures and support the cooperation with their counterparts in the other member states and with the european coordination office . those coordination offices should in particular have the task of dealing with complaints and problems with job vacancies , and verify compliance issues as regards voluntary and fair labour mobility within the union . member states should , in cases where their territorial structure calls for a decentralised system , consider establishing , within the scope of the activities of the coordination offices at national level , coordination offices at regional and / or local level .


### member states should establish coordination offices at national level to provide general support and assistance to all organisations on their territory operating for eures and support the cooperation with their counterparts in the other member states and with the european coordination office . those coordination offices should in particular have the task of dealing with complaints and problems with job vacancies , and verify compliance issues as regards voluntary and fair labour mobility within the union . ### member states should establish coordination offices at national level to provide general support and assistance to all organisations on their territory operating for eures , including cross - border partnerships , and support the cooperation with their counterparts in the other member states and with the european coordination office . those coordination offices should in particular have the task of dealing with problems with job vacancies , particularly in areas with large labour shortages that are at risk of creating imbalances on the labour market , as well as labour surpluses , where they exist , verify compliance issues as regards voluntary and fair labour mobility within the union , and settle complaints to avoid interpretations regarding existing legislation , and deal with possible instances of discrimination and data protection .


### the social partners ' participation in the eures network contributes in particular to the analysis of obstacles to mobility as well as the promotion of fair and voluntary labour mobility within the union , including in the cross - border regions . social partners representatives at union level should therefore be involved in the overall governance structure of the eures network , while national employers ' organisations and trade unions may apply to become a eures partner . ### the social partners ' participation in the eures network contributes in particular to the analysis of obstacles to mobility as well as the promotion of fair and voluntary labour mobility within the union , including in the cross - border regions . social partners representatives at union level should therefore be involved in the overall governance structure of the eures network , while national employers ' organisations and trade unions may apply to become a eures partner , with a focus on the participation of smes as the main generators of employment in the eu .


### a broader membership of the eures network has social , economic and financial benefits . it improves efficiency in service delivery by facilitating partnerships , enhancing complementarity and quality improvements . it increases the market share of the eures network insofar as new members make available job vacancies , job applications and curriculum vitae . transnational and cross - border co - operation , which is a key feature of the operation of the eures network , could generate innovative forms of learning and co - operation between employment services , including on quality standards for job vacancies and support services . the eures network would therefore enhance its relevance as one of the key union tools available to member states and the european commission for supporting concrete measures towards a high level of employment within the union . ### broader membership of the eures network has social , economic and financial benefits . it improves efficiency in service delivery by facilitating partnerships , enhancing complementarity and quality improvements . it increases the market share of the eures network insofar as new members make available job vacancies , job applications and curriculum vitae . transnational and cross - border co - operation , which is a key feature of the operation of the eures network , should continue to generate innovative forms of learning and co - operation between employment services , including on quality standards for job vacancies and support services . the eures network would therefore enhance its relevance as one of the key union tools available to member states and the european commission for supporting concrete measures towards a high level of employment within the union .


### in line with their competences on the organisation of labour markets , member states themselves should be responsible for authorising the participation of organisations as eures partners for the eures network , each on their own territory . authorisations should be subject to minimum common criteria and a limited set of basic rules on the process of authorisation , to ensure transparency and equal opportunities when joining the eures network , without prejudice to the flexibility necessary to take into account the different national models and forms of co - operation between public employment services and other labour market actors in the member states . ### in line with their competences on the organisation of labour markets , member states themselves should be responsible for authorising the participation of organisations as eures partners for the eures network , each on their own territory . authorisations should be subject to minimum common criteria and a limited set of basic rules on the process of authorisation , to ensure transparency and equal opportunities when joining the eures network , without prejudice to the flexibility necessary to take into account the different national and regional models and forms of co - operation between public employment services and other labour market actors in the member states .


### to communicate reliable and up to date information to workers and employers on the different aspects of labour mobility within the union , the eures network should cooperate with other bodies , services and union networks facilitating mobility and informing citizens about their rights under union law , such as your europe portal , the european youth portal and solvit , the organisations responsible for the recognition of professional qualifications and the bodies for the promotion , analysis , monitoring and support of equal treatment of workers , designated in accordance with directive . . / 2013 of [ the european parliament and of the council on measures facilitating the exercise of rights conferred on workers in the context of the freedom of movement for workers ] . ### to communicate reliable and up to date information to workers and employers on the different aspects of labour mobility within the union , the eures network should cooperate with other bodies , services and union networks facilitating mobility and informing citizens about their rights under union law , such as your europe portal , the european youth portal and solvit , organisations working for cross - border cooperation and other organisations responsible for the recognition of professional qualifications and the bodies for the promotion , analysis , monitoring and support of equal treatment of workers , designated in accordance with directive . . / 2013 of [ the european parliament and of the council on measures facilitating the exercise of rights conferred on workers in the context of the freedom of movement for workers ] .


### support services for workers are connected to the exercise of their fundamental freedom of movement as workers under union law , they should be free of charge . however , support services for employers may be subject to a fee , in accordance with national practices . ### support services for workers are connected to the exercise of their fundamental freedom of movement as workers under union law , and they ought therefore to be free of charge , as should support services for employers .


### particular attention should be paid to supporting mobility in the cross - border regions for and providing services to frontier workers who are living in one member state and working in another and have to cope with different national practices and legal systems and encounters specific administrative , legal or tax obstacles to mobility . member states may choose to set up specific support structures to facilitate this kind of mobility , such structures should , within the framework of the eures network , address the specific needs for information , guidance , cross - border matching between labour demand and supply and the resulting placements . ### particular attention should be paid to supporting mobility in the cross - border regions for and providing services to frontier workers who are living in one member state and working in another and have to cope with different national practices and legal systems and encounter specific administrative , legal or tax obstacles to mobility . member states should set up specific support structures to facilitate this kind of mobility , and such structures should , within the framework of the eures network , address the specific needs for information , guidance , cross - border matching between labour demand and supply and the resulting placements .


### particular attention should be paid to supporting mobility in the cross - border regions for and providing services to frontier workers who are living in one member state and working in another and have to cope with different national practices and legal systems and encounters specific administrative , legal or tax obstacles to mobility . member states may choose to set up specific support structures to facilitate this kind of mobility , such structures should , within the framework of the eures network , address the specific needs for information , guidance , cross - border matching between labour demand and supply and the resulting placements . ### particular attention should be paid to supporting mobility in the cross - border regions for and providing services to frontier workers who are living in one member state and working in another , the number of whom is rising constantly , and who have to cope with different national practices and legal systems and encounters specific administrative , legal or tax obstacles to mobility . member states should continue to provide backing for specific support structures that facilitate this kind of mobility and that address , within the framework of the eures network , the specific needs for information , advice , guidance , cross - border matching between labour demand and supply and the resulting placements .


### for the purpose of the first paragraph , this regulation provides for objectives , principles and rules on ### this regulation defines the principles and rules for a framework for cooperation to facilitate the exercise of freedom of movement for workers within the union , in accordance with article 45 tfeu , through :


### actions by and between member states to facilitate the achievement of a balance between supply and demand in the labour market of the union , with a view to promote a high level of employment ; ### actions by and between member states to facilitate the achievement of a balance between supply and demand in the labour market of the union , with a view to promoting a high level of employment and with a special focus on cross - border regions ;


### the functioning of a european network of employment services between member states and the commission ; ### re - energising the functioning of the european network of employment services between member states , the commission , and norway , iceland , switzerland and liechtenstein ;


### related mobility support services to be provided to workers and employers . ### adequate mobility support and advice services to be provided to workers and employers .


### establishment ### reorganisation


### this regulation establishes a european network of employment services . ### this regulation provides for the reorganisation and re - energising of the european network of employment services and cross - border eures offices .


### the eures partners which are the organisations authorised by member states to provide at national , regional and / or local level support with clearance and / or support services to workers and employers . ### the eures partners , which are the organisations authorised by member states to provide , at national , regional and / or local level , including on a cross - border basis , support with clearance and / or support services to workers and employers and to eures’ transnational partners .


### social inclusion and integration of persons excluded from the labour market . ### social inclusion and integration of persons in a vulnerable situation and / or excluded from the labour market .


### the formulation of a coherent framework and the provision of horizontal support for the benefit of the eures network , including ### support for the implementation of a coherent framework and the provision of horizontal support for the benefit of the eures network , including


### the development of an appropriate framework for cooperation and clearance within the union on apprenticeships and traineeships , in accordance with this regulation ; ### the development of an appropriate framework for cooperation and clearance within the union on apprenticeships and traineeships , including on a cross - border basis where applicable , in accordance with this regulation ;


### its multi - annual work programmes are drawn up in consultation with the eures coordination group referred to in article 11 . ### the european coordination office adopts multi - annual work programmes drawn up following consultation with the eures coordination group referred to in article 11 .


### each national coordination office is responsible for ### each national coordination office , as designated by the member states and notified to the commission , is responsible for


### cooperation with the commission and other member states on the clearance within the framework set in chapter iii ; ### cooperation with the commission and other member states , as well as with norway , iceland , switzerland and liechtenstein , on the clearance within the framework set in chapter iii ;


### coordination of actions by the member state concerned and with other member states in accordance with chapter v . ### coordination of actions by the member state concerned and with other member states , as well as with norway , iceland , switzerland and liechtenstein , in accordance with chapter v .


### living and working conditions ; ### living and working conditions , including welfare contribution and tax payments ;


### where applicable , the situation of frontier workers in particular in cross - border regions . ### in areas where this is applicable , the situation of frontier workers , in particular in cross - border regions .


### the national coordination office provides general support to the organisations participating within its own territory in the eures network regarding collaboration with their eures counterparts in other member states . this includes support in case of complaints related to eures job vacancies and recruitments , as well as cooperation with public authorities such as labour inspectorates . ### the national coordination office provides general support to the organisations participating within its own territory in the eures network regarding collaboration with their eures counterparts in other member states , including organisations participating in cross - border partnerships , and with partners in norway , iceland , switzerland and liechtenstein . this includes support in case of complaints related to eures job vacancies and recruitments , as well as cooperation with public authorities such as labour inspectorates .


### the national coordination office promotes the collaboration with stakeholders such as career guidance services , universities , chambers of commerce and organisations involved in apprenticeships and traineeships schemes . ### the national coordination office promotes the collaboration with stakeholders such as career guidance services , universities , chambers of commerce and organisations involved in apprenticeships and traineeships schemes , with a special focus on smes .


### each member state shall set up a system to authorise eures partners to participate in the eures network , monitor their activities and their compliance with national and union law when applying this regulation . this system shall be transparent , proportionate and respect the principles of equal treatment for applicant organisations and due process of law . ### each member state shall set up a system to authorise eures partners &#8211 ; including&#160 ; the&#160 ; existing cross - border eures partners that have already proved their effectiveness &#8211 ; to participate in the eures network and to monitor their activities and their compliance with national and union law when applying this regulation . &#160 ; this system shall be transparent , proportionate and respect the principles of equal treatment for applicant organisations and due process of law


### the public employment services endeavour to make agreements with other employment services operating on that member state ' s territory to ensure the applicability of the principle referred to in paragraph 1 also to online job search tools managed by them . ### the public employment services shall actively endeavour to make agreements with other employment services operating on that member state ' s territory to ensure the applicability of the principle referred to in paragraph 1 also to online job search tools managed by them .


### member states shall develop specific information for frontier workers in those cross border regions where the member states concerned together deem it necessary to set up specific co - operation and service structures . ### member states shall develop specific information for frontier workers in those cross border regions where the member states concerned together deem it necessary to set up specific co - operation and service structures where these do not already exist .


### the eures partners concerned proactively offer all workers seeking employment the opportunity to access the services defined in this article . where appropriate , this offer is repeated during the job search process . ### the eures partners concerned proactively offer all workers seeking employment , including vulnerable persons , the opportunity to access the services defined in this article . where appropriate , this offer is repeated during the job search process .


### if workers are interested in further assistance and there is a reasonable likelihood of an intra - eu placement , the eures partners concerned provide further job search assistance , consisting of services such as the selection of suitable vacancies , assistance with drawing up job applications and cv ' s and providing translations and / or obtaining clarifications on specific job vacancies in other member states . ### if workers are interested in further assistance and there is a reasonable likelihood of an intra - eu placement , the eures partners concerned provide further job search assistance , consisting of services such as the selection of suitable vacancies , assistance with drawing up job applications and cvs and providing translations and / or obtaining clarifications on specific job vacancies in other member states , especially in fields in which there is a major labour shortage in the member state concerned .


### member states shall ensure coordination between support services under this regulation and services provided on social security by the competent authorities . ### member states shall ensure coordination between support services under this regulation and services provided on social security by the competent authorities at national , regional and local level and through existing or future cross - border cooperation offices .


### upon request of workers , frontier workers and employers , the eures partners concerned shall provide general information on the rights related to social security and undertake to refer those requests for specific information to the competent authorities and , if applicable , other bodies supporting workers exercising their rights in the framework of the freedom of movement . ### upon request of workers , frontier workers and employers , the eures partners concerned shall provide information on the rights related to social security and income taxation and undertake to refer those requests for specific information to the competent authorities and , if applicable , other bodies supporting workers exercising their rights in the framework of the freedom of movement .


### eures activities at national level ; ### eures activities at national level , and at cross - border level , where appropriate ;


### the position of the eures network on the market for recruitment services at national level as whole . ### the position of the eures network on the market for recruitment services at national level as whole , and at cross - border level , where appropriate .


### the main activities to be carried out in accordance with this regulation ; ### the main activities to be carried out in accordance with this regulation at national level and , where appropriate , at cross - border level ;


### the beneficiaries listed in annex i need to be better prepared to address global challenges , such as sustainable development and climate change , and align with the union ' s efforts to address those issues . reflecting the importance of tackling climate change in line with the union ' s commitments to implement the paris agreement and the sustainable development goals , this programme should contribute to mainstream climate action in the union ' s policies and to the achievement of an overall target of 25 % of the eu budget expenditures supporting climate objectives . actions under this programme are expected to contribute 16 % of the overall financial envelope of the programme to climate objectives . relevant actions will be identified during the programme ' s preparation and implementation , and the overall contribution from this programme should be part of relevant evaluations and review processes . ### the beneficiaries listed in annex i need to be better prepared to address global challenges , such as sustainable development and climate change , and align with the union ' s efforts to address those issues . reflecting the importance of tackling climate change in line with the union ' s commitments to implement the paris agreement and the sustainable development goals , this programme should contribute to mainstream climate action in the union ' s policies and to the achievement of an overall target of 25 % of the eu budget expenditures supporting climate objectives . actions under this programme are expected to contribute 16 % of the overall financial envelope of the programme to climate objectives . in the case of cross - border pollution , priority in ipa spending should be given to preparing and implementing projects which will do away with this form of pollution . relevant actions will be identified during the programme ' s preparation and implementation , and the overall contribution from this programme should be part of relevant evaluations and review processes .


### the commission and the member states should ensure compliance , coherence , and complementarity of their assistance , in particular through regular consultations and frequent exchanges of information during the different phases of the assistance cycle . the necessary steps should also be taken to ensure better coordination and complementarity , including through regular consultations , with other donors . the role of civil society should be enhanced both in programmes implemented through government bodies and as a direct beneficiary of union assistance . ### the commission and the member states should ensure compliance , coherence , and complementarity of their assistance , in particular through regular consultations and frequent exchanges of information during the different phases of the assistance cycle . the necessary steps should also be taken to ensure better coordination and complementarity , including through regular consultations , with other donors . the aim of the assistance should be to ensure consistency with the union strategy for smart , sustainable and inclusive growth and lay down arrangements for the partnership principle and an integrated approach to territorial development . the role of civil society should be enhanced both in programmes implemented through government bodies and as a direct beneficiary of union assistance .


### this regulation aims at ensuring the smooth functioning of the digital single market in an open and democratic society , by preventing the misuse of hosting services for terrorist purposes . the functioning of the digital single market should be improved by reinforcing legal certainty for hosting service providers , reinforcing users ' trust in the online environment , and by strengthening safeguards to the freedom of expression and information . ### this directive aims at ensuring the protection of public security while establishing appropriate and robust safeguards to ensure protection of the fundamental rights in an open and democratic society , by preventing the use of hosting services for spreading terrorist content . the functioning of the digital single market should be improved by reinforcing legal certainty for hosting service providers , reinforcing users ' trust in the online environment , and by strengthening safeguards for the protection of fundamental rights , including the freedom of expression and information , as well as the respect for private and family life and the protection of personal data .


### hosting service providers active on the internet play an essential role in the digital economy by connecting business and citizens and by facilitating public debate and the distribution and receipt of information , opinions and ideas , contributing significantly to innovation , economic growth and job creation in the union . however , their services are in certain cases abused by third parties to carry out illegal activities online . of particular concern is the misuse of hosting service providers by terrorist groups and their supporters to disseminate terrorist content online in order to spread their message , to radicalise and recruit and to facilitate and direct terrorist activity . ### hosting service providers active on the internet play an essential role in the digital economy by connecting business and citizens , providing learning opportunities and by facilitating public debate and the distribution and receipt of information , opinions and ideas , contributing significantly to innovation , economic growth and job creation in the union . however , their services are , in certain cases , abused by third parties to carry out illegal activities online which constitute a criminal offence according to the existing eu legal framework . of particular concern is the misuse of hosting service providers by terrorist groups and their supporters to disseminate terrorist content online in order to spread their message , to radicalise and recruit and to facilitate and direct terrorist activity .


### hosting service providers active on the internet play an essential role in the digital economy by connecting business and citizens and by facilitating public debate and the distribution and receipt of information , opinions and ideas , contributing significantly to innovation , economic growth and job creation in the union . however , their services are in certain cases abused by third parties to carry out illegal activities online . of particular concern is the misuse of hosting service providers by terrorist groups and their supporters to disseminate terrorist content online in order to spread their message , to radicalise and recruit and to facilitate and direct terrorist activity . ### hosting service providers active on the internet play an essential role in the digital economy by connecting business and citizens and by facilitating public debate and the distribution and receipt of information , opinions and ideas , contributing significantly to innovation , economic growth and job creation in the union . however , their services are in certain cases abused by third parties to carry out illegal activities online . of particular concern is the misuse of hosting service providers by terrorist groups , organisations and individuals and their supporters to disseminate terrorist content online in order to spread their message , to radicalise and recruit and to facilitate and direct terrorist activity .


### hosting service providers active on the internet play an essential role in the digital economy by connecting business and citizens and by facilitating public debate and the distribution and receipt of information , opinions and ideas , contributing significantly to innovation , economic growth and job creation in the union . however , their services are in certain cases abused by third parties to carry out illegal activities online . of particular concern is the misuse of hosting service providers by terrorist groups and their supporters to disseminate terrorist content online in order to spread their message , to radicalise and recruit and to facilitate and direct terrorist activity . ### hosting service providers active on the internet play an essential role in the digital economy by connecting business and citizens and by facilitating public debate and the distribution and receipt of information , opinions and ideas , contributing significantly to innovation , economic growth and job creation in the union . however , their services are in certain cases abused to carry out illegal activities online . of particular concern is the abuse of the services of hosting service providers by terrorist groups and their supporters to disseminate illegal terrorist content online in order to spread their message , to radicalise and recruit and to facilitate and direct terrorist activity .


### rules to prevent the misuse of hosting services for the dissemination of terrorist content online in order to guarantee the smooth functioning of the internal market are set out in this regulation in full respect of the fundamental rights protected in the union’s legal order and notably those guaranteed in the charter of fundamental rights of the european union . ### rules to prevent the misuse of hosting services for the dissemination of terrorist content online in order to guarantee the smooth functioning of the internal market , providing a maximum degree of protection for users , thereby boosting their confidence , are set out in this regulation in full respect of the fundamental rights protected in the union’s legal order and notably those guaranteed in the charter of fundamental rights of the european union .


### rules to prevent the misuse of hosting services for the dissemination of terrorist content online in order to guarantee the smooth functioning of the internal market are set out in this regulation in full respect of the fundamental rights protected in the union’s legal order and notably those guaranteed in the charter of fundamental rights of the european union . ### rules to prevent the misuse of hosting services for the dissemination of illegal terrorist content online in order to guarantee the smooth functioning of the internal market are set out in this regulation and should fully respect the fundamental rights as outlined in the union’s legal order and notably those guaranteed in the charter of fundamental rights of the european union .


### this regulation contributes to the protection of public security while establishing appropriate and robust safeguards to ensure protection of the fundamental rights at stake . this includes the rights to respect for private life and to the protection of personal data , the right to effective judicial protection , the right to freedom of expression , including the freedom to receive and impart information , the freedom to conduct a business , and the principle of non - discrimination . competent authorities and hosting service providers should only adopt measures which are necessary , appropriate and proportionate within a democratic society , taking into account the particular importance accorded to the freedom of expression and information , which constitutes one of the essential foundations of a pluralist , democratic society , and is one of the values on which the union is founded . measures constituting interference in the freedom of expression and information should be strictly targeted , in the sense that they must serve to prevent the dissemination of terrorist content , but without thereby affecting the right to lawfully receive and impart information , taking into account the central role of hosting service providers in facilitating public debate and the distribution and receipt of facts , opinions and ideas in accordance with the law . ### this regulation contributes to the protection of public security while establishing appropriate and robust safeguards to ensure protection of the fundamental rights at stake . this includes the rights to respect for private life and to the protection of personal data , the right to effective judicial protection , the right to freedom of expression , including the freedom to receive and impart information , the freedom to conduct a business , and the principle of non - discrimination . competent authorities and hosting service providers should only adopt measures which are necessary , appropriate and proportionate within a democratic society , taking into account the particular importance accorded to the freedom of expression and information , which constitutes one of the essential foundations of a pluralist , democratic society , and is one of the values on which the union is founded . measures constituting interference in the freedom of expression and information should be strictly targeted , in the sense that they must serve to prevent the dissemination of terrorist content , but without thereby affecting the right to lawfully receive and impart information , taking into account the central role of hosting service providers in facilitating public debate and the distribution and receipt of facts , opinions and ideas in accordance with the law as effective online counterterrorism measures and the protection of freedom of expression are not conflicting goals , but complementary and mutually reinforcing .


### this regulation contributes to the protection of public security while establishing appropriate and robust safeguards to ensure protection of the fundamental rights at stake . this includes the rights to respect for private life and to the protection of personal data , the right to effective judicial protection , the right to freedom of expression , including the freedom to receive and impart information , the freedom to conduct a business , and the principle of non - discrimination . competent authorities and hosting service providers should only adopt measures which are necessary , appropriate and proportionate within a democratic society , taking into account the particular importance accorded to the freedom of expression and information , which constitutes one of the essential foundations of a pluralist , democratic society , and is one of the values on which the union is founded . measures constituting interference in the freedom of expression and information should be strictly targeted , in the sense that they must serve to prevent the dissemination of terrorist content , but without thereby affecting the right to lawfully receive and impart information , taking into account the central role of hosting service providers in facilitating public debate and the distribution and receipt of facts , opinions and ideas in accordance with the law . ### this regulation seeks to contribute to the protection of public security and should establish appropriate and robust safeguards to ensure protection of the fundamental rights at stake . this includes the rights to respect for private life and to the protection of personal data , the right to effective judicial protection , the right to freedom of expression , including the freedom to receive and impart information , the freedom to conduct a business , and the principle of non - discrimination . competent authorities and hosting service providers should only adopt measures which are necessary and proportionate in a democratic society , taking into account the particular importance accorded to the freedom of expression and freedom to receive and impart information , as well as the respect for private life and the protection of personal data , which constitute the essential foundations of a pluralist , democratic society , and are among the values on which the union is founded . measures constituting an interference with the freedom of expression and freedom to receive and impart information should be strictly proportionate and necessary , narrowly targeted , in the sense that they must serve to prevent the dissemination of illegal terrorist content only , and without thereby affecting the right to lawfully receive and impart information , taking into account the central role of hosting service providers in facilitating public debate and the distribution and receipt of facts , opinions and ideas in accordance with the law .