### any processing of personal data under this regulation should respect fundamental rights , including the right to respect for private and family life and the right to protection of personal data under articles 7 and 8 of the charter of fundamental rights of the european union and must be in compliance with directive 95 / 46 / ec of the european parliament and the council13 , which governs the processing of personal data , as may be carried out by authorised entities within the framework of this regulation and under the supervision of the member statesʼ competent authorities , in particular the public independent authorities designated by the member states . __________________ 13 directive 95 / 46 / ec of the european parliament and of the council of 24 october 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data . ### any processing of personal data under this regulation should respect fundamental rights , including the right to respect for private and family life and the right to protection of personal data under articles 7 and 8 of the charter of fundamental rights of the european union and must be in compliance with directive 95 / 46 / ec of the european parliament and the council13 and with regulation 2016 / 679 of the european parliament and of the council13a , which govern the processing of personal data , as may be carried out by authorised entities within the framework of this regulation and under the supervision of the member statesʼ competent authorities , in particular the public independent authorities designated by the member states . __________________ 13 directive 95 / 46 / ec of the european parliament and of the council of 24 october 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data . 13a regulation 2016 / 679 of the european parliament and of the council of 27 april 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data , and repealing directive 95 / 46 / ec .


### this regulation should also allow for the importation of and access to accessible format copies made in accordance with the implementation of the marrakesh treaty from a third country , by beneficiary persons in the union and authorised entities established in the union , for the benefit of print - disabled persons . it should be possible for those accessible format copies to be circulated in the internal market under the same conditions as accessible format copies made in the union in accordance with directive [ . . . ] . ### this regulation should also allow for the importation of and access to accessible format copies made in accordance with the implementation of the marrakesh treaty from a third country , by beneficiary persons in the union and authorised entities established in the union , for the benefit of persons who are blind , visually impaired or otherwise print disabled . it should be possible for those accessible format copies to be circulated in the internal market under the same conditions as accessible format copies made in the union in accordance with directive [ . . . ] .


### an authorised entity established in a member state carrying out the acts referred to in articles 3 and 4 shall ensure that : ### an authorised entity established in a member state carrying out the acts referred to in articles 3 and 4 shall establish and follow its own practices to ensure that :


### the regulation should ensure that accessible format copies of books , journals , newspapers , magazines and other writings , sheet music and other print material , which have been made in any member state in accordance with the national provisions adopted pursuant to directive [ … ] may be exported to third countries that are parties to the marrakesh treaty . accessible formats include braille , large print , adapted e - books , audio books and radio broadcasts . the distribution , communication or making available of accessible format copies to print disabled persons or to authorised entities in the third country should only be carried out on a non - profit basis by authorised entities established in the union . ### the regulation should ensure that accessible format copies of books , journals , newspapers , magazines and other writings , sheet music and other print material , which have been made in any member state in accordance with the national provisions adopted pursuant to directive [ … ] may be exported to third countries that are parties to the marrakesh treaty . accessible formats include braille , large print , adapted e - books , audio books and radio broadcasts . the distribution , communication or making available of accessible format copies to persons who are blind , visually impaired or otherwise print disabled or to authorised entities in the third country should only be carried out on a non - profit basis by authorised entities established in the union .


### no sooner than [ five years after the date of application ] , the commission shall carry out an evaluation of this regulation and present the main findings to the european parliament , the council and the european economic and social committee , accompanied , where appropriate , by proposals for the amendment of this regulation . ### by [ five years after the date of application ] , the commission &#8211 ; taking into account also technological developments in the context of accessibility &#8211 ; shall carry out an evaluation of this regulation and present the main findings to the european parliament , the council and the european economic and social committee , accompanied , where appropriate , by proposals for the amendment of this regulation . the commission ' s report shall take into account the viewpoints of relevant civil society actors , non - governmental organisations and social partners , including organisations of and by persons with disabilities and those representing older persons .


### a pre - condition for granting the union ' s macro - financial assistance shall be that georgia respects effective democratic mechanisms &#8211 ; including a multi - party parliamentary system &#8211 ; and the rule of law , and guarantees respect for human rights . ### a pre - condition for granting the union ' s macro - financial assistance shall be that georgia respects effective democratic mechanisms , &#160 ; including a multi - party parliamentary system and a pluralistic and transparent media environment , &#160 ; and the rule of law , &#160 ; which&#160 ; should be based on a genuinely independent judiciary , &#160 ; and that it guarantees respect for human rights .


### a pre - condition for granting the union’s macro - financial assistance should be that georgia respects effective democratic mechanisms – including a multi - party parliamentary system – and the rule of law , and guarantees respect for human rights . in addition , the specific objectives of the union’s macro - financial assistance should strengthen the efficiency , transparency and accountability of the public finance management systems in georgia , and promote structural reforms aimed at supporting sustainable and inclusive growth , employment creation and fiscal consolidation . both the fulfilment of the preconditions and the achievement of those objectives should be regularly monitored by the commission and the european external action service . ### a pre - condition for granting the union’s macro - financial assistance should be that georgia respects effective democratic mechanisms , including a multi - party parliamentary system and a pluralist and transparent media environment , and the rule of law , which should be based on a genuinely independent judiciary , and that it guarantees respect for human rights . in addition , the specific objectives of the union’s macro - financial assistance should strengthen the efficiency , transparency and accountability of the public finance management systems in georgia , and promote structural reforms aimed at supporting sustainable and inclusive growth , employment creation and fiscal consolidation . both the fulfilment of the preconditions and the achievement of those objectives should be regularly monitored by the commission and the european external action service .


### in accordance with article 17 of regulation no 1380 / 2013 , when allocating the fishing opportunities available to them , member states shall use transparent and objective criteria , including those of an environmental , social and economic nature , and shall also endeavour to distribute national quotas fairly among the various fleet segments giving consideration to traditional and artisanal fishing , and to provide incentives to union fishing vessels deploying selective fishing gear or using fishing techniques with reduced environmental impact . ### in accordance with article 17 of regulation no 1380 / 2013 , when allocating the fishing opportunities available to them , member states shall use transparent and objective criteria , including those of an environmental , social and economic nature . national quotas shall be distributed fairly among the various fleet segments giving consideration to traditional and artisanal fishing . member states shall endeavour to provide incentives to union fishing vessels deploying selective fishing gear or using fishing techniques with reduced environmental impact .


### in order to swiftly implement into union law future amendments to the iccat recommendations , the power to adopt acts in accordance with article 290 of the treaty on the functioning of the european union should be delegated to the commission in respect of amending the annexes to this regulation as well as provisions listed in article 34 of this regulation . it is of particular importance that the commission carry out appropriate consultations during its preparatory work , including at expert level , and that those consultations be conducted in accordance with the principles laid down in the interinstitutional agreement of 13 april 2016 on better law making23 . in particular , to ensure equal participation in the preparation of delegated acts , the european parliament and the council receive all documents at the same time as member states ' experts , and their experts systematically have access to meetings of commission expert groups dealing with the preparation of delegated acts . __________________ 23 interinstitutional agreement of 13 april 2016 on better law making . ### in order to swiftly implement into union law future iccat recommendations amending the recovery plan set out in iccat recommendation 16 - 05 , the power to adopt acts in accordance with article 290 of the treaty on the functioning of the european union should be delegated to the commission in respect of amending the annexes and the relevant articles of this regulation . it is of particular importance that the commission carry out appropriate consultations during its preparatory work , including at expert level , and that those consultations be conducted in accordance with the principles laid down in the interinstitutional agreement of 13 april 2016 on better law making23 . in particular , to ensure equal participation in the preparation of delegated acts , the european parliament and the council receive all documents at the same time as member states ' experts , and their experts systematically have access to meetings of commission expert groups dealing with the preparation of delegated acts . __________________ 23 interinstitutional agreement of 13 april 2016 on better law making .


### fishing vessels targeting mediterranean swordfish ; ### active fishing vessels targeting mediterranean swordfish and , where applicable , having an associated record of catches ;


### this directive applies to certain unfair trading practices which occur in relation to the sales of food products by a supplier that is a small and medium - sized enterprise to a buyer that is not a small and medium - sized enterprise . ### this directive applies to certain unfair trading practices which occur in relation to the sales of food products , or to services related to those products , by a supplier to a buyer that is not a small and medium - sized enterprise .


### “perishable food products” means food products that will become unfit for human consumption unless they are stored , treated , packaged or otherwise conserved to prevent them from becoming unfit . ### “perishable agricultural and food products” means fresh agricultural and food products that will become unfit for proper use or human consumption , in particular as a result of the product’s microbiological instability , unless they are stored , treated , packaged or otherwise conserved to prevent them from becoming unfit .


### the number and size of operators vary across the different stages of the food supply chain . differences in bargaining power relate to the different levels of concentration of operators and can enable the unfair exercise of bargaining power by using unfair trading practices . unfair trading practices are in particular harmful for small and medium - sized operators in the food supply chain . agricultural producers , who supply primary agricultural products , are largely small and medium - sized . ### the number and size of operators vary across the different stages of the agricultural and food supply chain . differences in bargaining power relate to the different levels of concentration of operators and can enable the unfair exercise of bargaining power by using unfair trading practices . unfair trading practices are harmful for operators in the agricultural and food supply chain both inside and outside the union . agricultural producers , who supply primary agricultural products , are often small and medium - sized actors in the food supply chain .


### a supplier shall address a complaint to the enforcement authority of the member state in which the buyer suspected to have engaged in a prohibited trading practice is established . ### a supplier shall address a complaint to the enforcement authority of the member state in which the buyer suspected to have engaged in a prohibited trading practice is established or to the enforcement authority of the member state in which the supplier is established . in the latter case , the enforcement authority shall forward the complaint to the enforcement authority of the member state where the buyer suspected to have engaged in a prohibited trading practice is established .


### &#8220 ; buyer&#8221 ; means any natural or legal person established in the union who buys food products by way of trade . the term ' buyer ' may include a group of such natural and legal persons ; ### &#8220 ; buyer&#8221 ; means any natural or legal person irrespective of their place of establishment who buys agricultural or food products by way of trade to place them on the union market . the term ' buyer ' may include a group of such natural and legal persons ;


### suppliers established outside the union should be able to rely on the union minimum standard when they sell food products to buyers established in the union to avoid unintended distorting effects resulting from the protection of suppliers in the union . ### to ensure the union meets its treaty obligation of policy coherence for development and its commitments under the sustainable development goals , suppliers established outside the union should be able to rely on the union minimum standard when they sell agricultural and food products to all buyers marketing and placing those products on the union market to avoid unintended distorting effects resulting from the protection of suppliers in the union .


### a supplier pays for the wastage of food products that occurs on the buyer ' s premises and that is not caused by the negligence or fault of the supplier . ### a supplier pays for the wastage of agricultural or food products that occurs once the product has passed into the buyer’s ownership and that is not caused by the negligence or fault of the supplier ;


### a minimum union standard of protection against certain manifestly unfair trading practices should be introduced to reduce the occurrence of such practices and to contribute to ensuring a fair standard of living for agricultural producers . it should benefit all agricultural producers or any natural or legal person that supplies food products , including producer organisations and associations of producer organisations , provided that all those persons meet the definition of micro , small and medium - sized enterprises set out in the annex to commission recommendation 2003 / 361 / ec12 . those micro , small or medium suppliers are particularly vulnerable to unfair trading practices and least able to weather them without negative effects on their economic viability . as the financial pressure on small and medium - sized enterprises caused by unfair trading practices often passes through the chain and reaches agricultural producers , rules on unfair trading practices should also protect small and medium - sized intermediary suppliers at the stages downstream of primary production . protection of intermediary suppliers should also avoid unintended consequences of trade diversion away from agricultural producers and their associations , who produce processed products , to non - protected suppliers . __________________ 12 oj l 124 , 20 . 5 . 2003 , p . 36 . ### a minimum union standard of protection against unfair trading practices should be introduced to reduce the occurrence of such practices , to contribute to ensuring a fair standard of living for agricultural producers inside and outside the union , to prevent precarious working conditions , unsafe and unsustainable practices , loss of food quality and food waste along the food supply chain . it should benefit all agricultural producers or any natural or legal person that supplies agricultural and food products , including producer organisations and associations of producer organisations . micro , small or medium suppliers are particularly vulnerable to unfair trading practices and least able to weather them without negative effects on their economic viability . however , as the financial pressure on small and medium - sized enterprises caused by unfair trading practices often passes through the chain and reaches agricultural producers , rules on unfair trading practices should also protect intermediary suppliers at the stages downstream of primary production . protection of intermediary suppliers inside and outside the union should also avoid unintended consequences of trade diversion away from agricultural producers and their associations , who produce processed products , to non - protected suppliers .


### different operators are active in the food supply chain at the stages of production , processing , marketing , distribution and retail of food products . the chain is by far the most important channel for bringing food products from “farm to fork” . those operators trade food products , that is to say primary agricultural products , including fishery and aquaculture products , as listed in annex i to the treaty for use as food , and other food products not listed in that annex but processed from agricultural products for use as food . ### different operators are active in the agricultural and food supply chain at the stages of production , processing , marketing , distribution and retail of agricultural or food products . the chain is by far the most important channel for delivering products . those operators trade agricultural or food products , that is to say primary agricultural products , including fishery and aquaculture products , as listed in annex i to the treaty , other food products not listed in that annex but processed from agricultural products for use as food and agricultural products .


### as a majority of member states already have national rules on unfair trading practices , albeit diverging , it is appropriate to use the tool of a directive to introduce a minimum protection standard under union law . this should enable member states to integrate the relevant rules into their national legal order in such a way as to bring about a cohesive regime . member states should not be precluded from adopting and applying on their territory stricter national laws protecting small and medium - sized suppliers and buyers against unfair trading practices occurring in business - to - business relationships in the food supply chain , subject to the limits of union law applicable to the functioning of the internal market . ### as a majority of member states already have national rules on unfair trading practices , albeit diverging , it is appropriate to use the tool of a directive to introduce a minimum protection standard under union law . this should enable member states to integrate the relevant rules into their national legal order in such a way as to bring about a cohesive regime . member states should not be precluded from adopting and applying on their territory stricter national laws protecting suppliers and buyers against unfair trading practices occurring in business - to - business relationships in the agricultural and food supply chain , subject to the limits of union law applicable to the functioning of the internal market .


### complaints by producer organisations or associations of such organisations can serve to protect the identity of individual members of the organisation who are small and medium - sized suppliers and consider themselves exposed to unfair trading practices . enforcement authorities of the member states should therefore be able to accept and act upon complaints by such entities while protecting the procedural rights of the defendant . ### complaints by producer organisations or associations of such organisations , as well as by organisations working with producers or with a proven expertise trading practices in food supply chains , including non - governmental and civil society organisations , can serve to protect the identity of individual members of the organisation who are small and medium - sized suppliers and consider themselves exposed to unfair trading practices . enforcement authorities of the member states should therefore be able to accept and act upon complaints by such entities while protecting the procedural rights of the defendant .


### no sooner than three years after the date of application of this directive , the commission shall carry out an evaluation of this directive and present a report on the main findings to the european parliament , the council and the european economic and social committee and the committee of the regions . ### no later than three years after the date of application of this directive and every two years thereafter , the commission shall carry out an evaluation of this directive and present a report on the main findings to the european parliament , the council and the european economic and social committee and the committee of the regions . the report shall consider the need to review this directive , in particular to include new forms of unfair trading practice , and to make use of data on input costs and price transmission through the agricultural or food supply chain in order to establish criteria for determining fair prices within a supply agreement . on the basis of this report , the commission may present appropriate legislative proposals .


### no sooner than three years after the date of application of this directive , the commission shall carry out an evaluation of this directive and present a report on the main findings to the european parliament , the council and the european economic and social committee and the committee of the regions . ### no later than three years after the date of application of this directive , the commission shall carry out an evaluation of this directive and present a report on the main findings to the european parliament , the council and the european economic and social committee and the committee of the regions . in the framework of the evaluation , the need for additional unfair trading practices should be examined .


### a supplier pays for the wastage of food products that occurs on the buyer ' s premises and that is not caused by the negligence or fault of the supplier . ### a supplier pays for the wastage of food products that were delivered in due time and at the agreed quality that occurs on the buyer ' s premises and that is not caused by the negligence or fault of the supplier ;


### a buyer unilaterally and retroactively changes the terms of the supply agreement concerning the frequency , timing or volume of the supply or delivery , the quality standards or the prices of the food products ; ### a buyer unilaterally changes the terms of the supply agreement concerning the frequency , timing or volume of the supply or delivery , the quality standards or the prices of the agricultural or food products , or the terms of payment ;


### the enforcement authorities shall meet once per year to discuss the application of this directive on the basis of the annual reports referred to in article 9 and best practices in the area it covers . the commission shall facilitate those meetings . ### the enforcement authorities shall meet at least once per year to discuss the application of this directive within the framework of a coordination forum under the supervision of the commission .


### the number and size of operators vary across the different stages of the food supply chain . differences in bargaining power relate to the different levels of concentration of operators and can enable the unfair exercise of bargaining power by using unfair trading practices . unfair trading practices are in particular harmful for small and medium - sized operators in the food supply chain . agricultural producers , who supply primary agricultural products , are largely small and medium - sized . ### the number and size of operators vary across the different stages of the food supply chain . differences in bargaining power relate to the different levels of concentration of operators and can enable the unfair exercise of bargaining power by using unfair trading practices . unfair trading practices are in particular harmful for small and medium - sized and mid - cap operators in the agricultural and food supply chain .


### a buyer unilaterally and retroactively changes the terms of the supply agreement concerning the frequency , timing or volume of the supply or delivery , the quality standards or the prices of the food products ; ### a buyer unilaterally and retroactively changes the terms of the supply agreement concerning the frequency , timing or volume of the supply or delivery , the quality standards or the prices of the agricultural or food products ;


### this directive establishes a minimum list of prohibited unfair trading practices between buyers and suppliers in the food supply chain and lays down minimum rules concerning their enforcement and arrangements for the coordination between enforcement authorities . ### this directive establishes a minimum list of prohibited unfair trading practices between buyers and suppliers in the agricultural and food supply chain and lays down minimum rules concerning their enforcement and arrangements for the coordination between enforcement authorities .


### “food products” means products listed in annex i to the treaty intended for use as food as well as products not listed in that annex , but processed from those products for use as food ; ### “agricultural and food products” means products listed in annex i to the treaty intended for use as food as well as products not listed in that annex , but processed from those products for use as food ;


### as unfair trading practices may occur at any stage of the sale of a food product , i . e . before , during or after a sales transaction , member states should ensure that the provisions of this directive should apply to such practices whenever they occur . ### as unfair trading practices may occur at any stage of the sale of an agricultural or food product , i . e . before , during or after a sales transaction , member states should ensure that the provisions of this directive should apply to such practices whenever they occur .


### a majority of all member states , but not all of them , have specific national rules that protect suppliers against unfair trading practices occurring in business - to - business relationships in the food supply chain . where reliance on contract law or self - regulatory initiatives is possible , fear of retaliation against a complainant limits the practical value of these forms of redress . certain member states , which have specific rules on unfair trading practices in place , therefore entrust administrative authorities with their enforcement . however , member states’ unfair trading practices rules - to the extent they exist - are characterised by significant divergence . ### a majority of all member states , but not all of them , have specific national rules that protect suppliers against unfair trading practices occurring in business - to - business relationships in the agricultural and food supply chain . where reliance on contract law or self - regulatory initiatives is possible , fear of retaliation against a complainant limits the practical value of these forms of redress . certain member states , which have specific rules on unfair trading practices in place , therefore entrust administrative authorities with their enforcement . however , member states’ unfair trading practices rules - to the extent they exist - are characterised by significant divergence .


### this directive applies to certain unfair trading practices which occur in relation to the sales of food products by a supplier that is a small and medium - sized enterprise to a buyer that is not a small and medium - sized enterprise . ### this directive applies to certain unfair trading practices which occur in relation to the sales of food products , or to services related to those products , by a supplier to a buyer that is not a small and medium - sized enterprise .


### this directive applies to certain unfair trading practices which occur in relation to the sales of food products by a supplier that is a small and medium - sized enterprise to a buyer that is not a small and medium - sized enterprise . ### this directive applies to certain unfair trading practices which occur in relation to the sales of agricultural and food products by a supplier to a buyer , including transactions between producer organisations or cooperatives and their members .


### “perishable food products” means food products that will become unfit for human consumption unless they are stored , treated , packaged or otherwise conserved to prevent them from becoming unfit . ### “perishable agricultural and food products” means fresh agricultural and food products that will become unfit for proper use or human consumption , in particular as a result of the product’s microbiological instability , unless they are stored , treated , packaged or otherwise conserved to prevent them from becoming unfit .


### a minimum union standard of protection against certain manifestly unfair trading practices should be introduced to reduce the occurrence of such practices and to contribute to ensuring a fair standard of living for agricultural producers . it should benefit all agricultural producers or any natural or legal person that supplies food products , including producer organisations and associations of producer organisations , provided that all those persons meet the definition of micro , small and medium - sized enterprises set out in the annex to commission recommendation 2003 / 361 / ec12 . those micro , small or medium suppliers are particularly vulnerable to unfair trading practices and least able to weather them without negative effects on their economic viability . as the financial pressure on small and medium - sized enterprises caused by unfair trading practices often passes through the chain and reaches agricultural producers , rules on unfair trading practices should also protect small and medium - sized intermediary suppliers at the stages downstream of primary production . protection of intermediary suppliers should also avoid unintended consequences of trade diversion away from agricultural producers and their associations , who produce processed products , to non - protected suppliers . __________________ 12 oj l 124 , 20 . 5 . 2003 , p . 36 . ### a minimum union standard of protection against unfair trading practices should be introduced to reduce the occurrence of such practices , to contribute to ensuring a fair standard of living for agricultural producers inside and outside the union , to prevent precarious working conditions , unsafe and unsustainable practices , loss of food quality and food waste along the food supply chain . it should benefit all agricultural producers or any natural or legal person that supplies agricultural and food products , including producer organisations and associations of producer organisations . micro , small or medium suppliers are particularly vulnerable to unfair trading practices and least able to weather them without negative effects on their economic viability . however , as the financial pressure on small and medium - sized enterprises caused by unfair trading practices often passes through the chain and reaches agricultural producers , rules on unfair trading practices should also protect intermediary suppliers at the stages downstream of primary production . protection of intermediary suppliers inside and outside the union should also avoid unintended consequences of trade diversion away from agricultural producers and their associations , who produce processed products , to non - protected suppliers .


### a supplier pays for the wastage of food products that occurs on the buyer ' s premises and that is not caused by the negligence or fault of the supplier . ### a supplier pays for the wastage of agricultural or food products that occurs once the product has passed into the buyer’s ownership and that is not caused by the negligence or fault of the supplier ;


### the enforcement authorities shall meet once per year to discuss the application of this directive on the basis of the annual reports referred to in article 9 and best practices in the area it covers . the commission shall facilitate those meetings . ### the enforcement authorities shall meet at least once per year to discuss the application of this directive on the basis of the annual reports referred to in article 9 and best practices in the area it covers . the commission shall facilitate those meetings and shall issue , within 12 months of the date of entry into force of this directive , binding guidelines on this cooperation as regards the obligation for bilateral or multilateral exchange of information for the purposes of market research and proceedings .


### the increasing popularity of cycling across the union has implications for overall mobility and tourism . an increase in the use of both railways and cycling in the modal split reduces the environmental impact of transport . therefore , railway undertakings should facilitate the combination of cycling and train journeys as much as possible , in particular by allowing the carriage of bicycles on board trains . ### the increasing popularity of cycling across the union has implications for overall mobility and tourism . an increase in the use of both railways and cycling in the modal split reduces the environmental impact of transport . therefore , railway undertakings should facilitate the combination of cycling and train journeys . in particular by providing bicycle stands for the carriage of assembled bicycles on board all kinds of trains , including high - speed , long - distance and cross - border trains .


### the passenger shall not have any right to compensation if he is informed of a delay before he buys a ticket , or if a delay due to continuation on a different service or re - routing remains below 60 minutes . ### passengers shall not have any right to compensation if they are informed of a delay before buying a ticket – unless the actual delay is more than 45 minutes longer than the delay announced , or if a delay due to continuation on a different service or re - routing remains below 45 minutes .


### assistance shall be provided on condition that the railway undertaking , the station manager , the ticket vendor or the tour operator with which the ticket was purchased is notified of the person ' s need for such assistance at least 48 hours before the assistance is needed . where&#160 ; a ticket&#160 ; or season ticket permits multiple journeys , one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided . such notifications shall be forwarded to all other railway undertakings and station managers involved in the person ' s journey ; ### assistance shall be provided on condition that the railway undertaking , the station manager , the ticket vendor or the tour operator with which the ticket was purchased is notified of the person ' s need for such assistance at least 1 hour before the assistance is needed . where&#160 ; a ticket&#160 ; or season ticket permits multiple journeys , one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided . such notifications shall be forwarded to all other railway undertakings and station managers involved in the person ' s journey ;


### –access conditions for bicycles ### –access arrangements for bicycles


### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the compensation . where delays of less than 60 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements . ### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the compensation . where delays of less than 30 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings , tour operators and ticket vendors offering transport contracts on their own behalf or on behalf of one or more railway undertakings shall provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned .


### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . they may also decide on enforcement actions based on individual complaints transmitted by such a body . ### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request without delay and in any event within one month . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . member states shall ensure that national enforcement and complaint handling bodies shall be given sufficient powers and resources for the adequate and effective enforcement of individual complaints from passengers under this regulation .


### when a railway undertaking , ticket vendor or tour operator exercises the derogation provided for in article 20 , it shall upon request inform in writing the person with disabilities or person with reduced mobility concerned of its reasons for doing so within five working days of the refusal to make the reservation or to issue the ticket or the imposition of the condition of being accompanied . the railway undertaking , ticket vendor or tour operator shall make reasonable efforts to propose an alternative transport option to the person in question taking into account his or her accessibility needs . ### when a railway undertaking , ticket vendor or tour operator exercises the derogation provided for in article 20 , it shall upon request inform in writing the person with disabilities or person with reduced mobility concerned of its reasons for doing so within five working days of the refusal to make the reservation or to issue the ticket or the imposition of the condition of being accompanied . the railway undertaking , ticket vendor or tour operator shall propose an alternative transport option to the person in question taking into account his or her accessibility needs


### this regulation should not restrict the rights of railway undertakings to seek compensation from any person , including third parties , in accordance with applicable national law . ### this regulation should not restrict the rights of railway undertakings , ticket vendors , railway stations and infrastructure managers to seek compensation where applicable from any person , including third parties , for meeting their obligations to passengers under this regulation .


### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey with a through - ticket , that arrival at the final destination under the transport contract will be subject to a delay of more than 60 minutes , the passenger shall immediately have the choice between one of the following : ### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey , that arrival at the final destination will be subject to a delay of more than 45 minutes , the passenger shall immediately have the choice between one of the following :


### 50 % of the ticket price for a delay of 120 minutes or more . ### for any delay of 30 minutes or more , 10 euros will be added for every 10 minutes additional delay .


### the compensation referred to in paragraph 1 shall be equal to the cost of replacement or repair of the equipment or devices lost or damaged . ### the compensation referred to in paragraph 1 shall be executed in a timely manner and equal to the full cost of replacement based on the actual value , or on the full costs of repair of the wheelchair , equipment or devices lost or damaged , or the loss or injury of the certified assistance dog . the compensation shall also include the costs of temporary replacement in case of repair , where these are borne by the passenger .


### the increasing popularity of cycling across the union has implications for overall mobility and tourism . an increase in the use of both railways and cycling in the modal split reduces the environmental impact of transport . therefore , railway undertakings should facilitate the combination of cycling and train journeys as much as possible , in particular by allowing the carriage of bicycles on board trains . ### the increasing popularity of cycling across the union has implications for overall mobility and tourism . an increase in the use of both railways and cycling in the modal split reduces the environmental impact of transport . therefore , railway undertakings should facilitate the combination of cycling and train journeys . in particular by providing mandatory bicycle stands for the carriage of assembled bicycles on board all kinds of passenger trains , including high - speed , long - distance and cross - border trains .


### the compensation referred to in paragraph 1 shall be equal to the cost of replacement or repair of the equipment or devices lost or damaged . ### the compensation for loss or damage referred to in paragraph 1 shall be timely executed and equal to the full cost of replacement based on the actual value , or on the full costs of repair , of the wheelchair , equipment , devices lost or damaged , or the loss or injury of the certified assistance dog . the compensation shall also include the cost of temporary replacement in case of repair , when those costs are borne by the passenger .


### ensure that all personnel , including those employed by any other performing party , providing direct assistance to persons with disabilities and persons with reduced mobility , know how to meet the needs of persons with disabilities and of persons with reduced mobility , including those with mental and intellectual impairments ; ### ensure that all staff , including those employed by any other performing party , receive disability - related training in order to know how to meet the needs of persons with disabilities and of persons with reduced mobility , including those with mental and intellectual impairments ;


### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the compensation . where delays of less than 60 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements . ### paragraph 1 also applies to passengers who hold a travel pass or season ticket . if they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket , they shall be entitled to adequate compensation in accordance with the railway undertaking’s compensation arrangements . these arrangements shall state the criteria for determining delay and for the calculation of the pro rata compensation in accordance with the assessment basis referred to in paragraph 1 . where delays of less than 45 minutes occur repeatedly during the period of validity of the travel pass or season ticket , the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements .


### passengers shall be entitled to take bicycles on board the train , where appropriate for a reasonable fee . they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety or operational reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction in accordance with regulation no 454 / 2011 . ### passengers shall be entitled to take bicycles on - board of the train , including on high speed , long distance and cross - border trains , where appropriate for a reasonable fee . all trains must include a well indicated designated space for the carriage of at least 8 assembled bicycles . railway undertakings shall comply with this requirement at the latest two years after the entry into force of this regulation . railway undertakings , ticket vendors , tour operators and , where appropriate , station managers shall inform passengers of the conditions for bicycles carriage on all services in accordance with regulation no 454 / 2011 .


### the national enforcement bodies shall publish statistics on their activity , including on sanctions applied , every year , at the latest at the end of april of the following calendar year . ### the national enforcement bodies shall each year publish reports with statistics on their websites detailing the number and type of complaints that they have received , detailing the outcome of their enforcement actions , including the sanctions that they have applied . this shall be done for each year by no later than the first day of april of the succeeding year . in addition , these reports shall be made available on the website of the european union agency for railways .


### urban , suburban and regional rail passenger services are different in character from long - distance services . member states should therefore be allowed to exempt urban , suburban and regional rail passenger services which are not cross - border services within the union from certain provisions on passengers ' rights . ### urban and suburban rail passenger services are different in character from regional or long - distance services . member states should therefore be allowed to exempt urban and suburban rail passenger services which are not cross - border services within the union from certain provisions on passengers ' rights .


### the body shall acknowledge receipt of the complaint within two weeks of receiving it . the complaint - handling procedure shall take a maximum of three months . for complex cases , the body may , at its discretion , extend this period to six months . in such a case , it shall inform the passenger of the reasons for the extension and of the expected time needed to conclude the procedure . only cases that involve legal proceedings may take longer than six months . where the body is also an alternative dispute resolution body within the meaning of directive 2013 / 11 / eu , the time limits laid down in that directive shall prevail . ### the body shall acknowledge receipt of the complaint within two weeks of receiving it . the complaint - handling procedure shall take a maximum of three months . for complex cases , the body may , at its discretion , extend this period to six months . in such a case , it shall inform the passenger or organisation representing passengers of the reasons for the extension and of the expected time needed to conclude the procedure . only cases that involve legal proceedings may take longer than six months . where the body is also an alternative dispute resolution body within the meaning of directive 2013 / 11 / eu , the time limits laid down in that directive shall prevail and the use of online dispute resolution in accordance with regulation 524 / 2013 / eu may be made available with the agreement of all parties involved .


### assistance shall be provided on condition that the person with disabilities or person with reduced mobility presents him or herself at the designated point at a time stipulated by the railway undertaking or station manager providing such assistance . any time stipulated shall not be more than 60 minutes before the published departure time or the time at which all passengers are asked to check in . if no time is stipulated by which the person with disabilities or person with reduced mobility is required to present him or herself , the person shall present him or herself at the designated point at least 30 minutes before the published departure time or the time at which all passengers are asked to check in . ### assistance shall be provided on condition that the person with disabilities or person with reduced mobility presents him or herself at the designated point at the time at which all passengers are asked to check in .


### railway undertakings and ticket vendors shall offer tickets and , where available , through - tickets and reservations . they shall make all possible efforts to offer through - tickets , including for journeys across borders and with more than one railway undertaking . ### railway undertakings , ticket vendors and tour operators shall offer tickets , through - tickets and reservations , including for journeys across borders or involving night trains and journeys with more than one railway undertaking . booking of those tickets shall be accessible and non - discriminatory , including for persons with disabilities and persons with reduced mobility . railway undertakings , ticket vendors and tour operators shall develop suitable application programming interfaces and data formats to allow the exchange of information across network , regional and national boundaries and the booking of tickets via the internet .


### passengers may submit a complaint to any railway undertaking , ticket vendor , railway station or infrastructure manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request . ### passengers may submit a complaint to any railway undertaking , ticket vendor , station manager or infrastructure manager involved . passengers shall have the right to submit complaints in the same manner in which they received their ticket . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of submitting the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request .


### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by an assistance dog in accordance with any relevant national rules . ### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by a service animal in accordance with any relevant national rules , and shall ensure that rail transport for persons with disabilities and persons with reduced mobility is immediate and spontaneous wherever possible .


### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . they may also decide on enforcement actions based on individual complaints transmitted by such a body . ### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . the national enforcement body shall be granted the powers and shall have the capacity to enforce individual complaints from passengers under this regulation .


### passengers shall be entitled to take bicycles on board the train , where appropriate for a reasonable fee . they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety or operational reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction in accordance with regulation no 454 / 2011 . ### passengers shall be entitled to take bicycles , whether assembled or not , free of charge on board the train , all new or refurbished rolling stock shall include an appropriate designated space for the carriage of assembled bicycles .


### ‘ journey’ means the carriage of a passenger between a station of departure and a station of arrival under a single transport contract ; ### ‘ journey’ means the carriage of a passenger between a station of departure and a station of arrival ;


### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey with a through - ticket , that arrival at the final destination under the transport contract will be subject to a delay of more than 60 minutes , the passenger shall immediately have the choice between one of the following : ### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey , that arrival at the final destination will be subject to a delay of more than 45 minutes , the passenger shall immediately have the choice between one of the following :


### users’ rights to rail services include the receipt of information regarding the service both before and during the journey . whenever possible , railway undertakings and ticket vendors should provide this information in advance and as soon as possible . that information should be provided in accessible formats for persons with disabilities or persons with reduced mobility . ### consumers’ rights to rail services include the receipt of information regarding all available rail options and the service before , during and after the journey . railway undertakings , ticket vendors and tour operators should provide that information in advance and in real - time . that information should be provided in accessible formats for persons with disabilities and persons with reduced mobility and should be available publicly .


### all railway undertakings , ticket vendors , station managers and infrastructure managers of stations handling more than 10 000 passengers per day on average over a year shall each set up a complaint - handling mechanism for the rights and obligations covered in this regulation in their respective field of responsibility . they shall make their contact details and working language widely known to passengers . ### all railway undertakings , ticket vendors , station managers and infrastructure managers of stations handling more than 500 passengers per day on average over a year shall each set up a complaint - handling mechanism for the rights and obligations covered in this regulation in their respective field of responsibility . they shall make their contact details and working language widely known to passengers .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings , tour operators and ticket vendors offering transport contracts on their own behalf or on behalf of one or more railway undertakings shall provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned .


### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by an assistance dog in accordance with any relevant national rules . ### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory rules for barrier - free and independent access for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by a certified service animal or an accompanying person , both free of charge , in accordance with any relevant national rules , and shall ensure that spontaneous rail travel without the need for lengthy planning is possible for persons with disabilities and persons with reduced mobility .


### ‘ person with disabilities ’ and ‘ person with reduced mobility’ means any person who has a permanent or temporary physical , mental , intellectual or sensory impairment which , in interaction with various barriers , may hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced due to age ; ### ‘ person with disabilities’ and ‘ person with reduced mobility’ means any person who has a permanent or temporary physical , mental , intellectual or sensory impairment which , in interaction with various barriers , may hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced ;


### the passenger shall not have any right to compensation if he is informed of a delay before he buys a ticket , or if a delay due to continuation on a different service or re - routing remains below 60 minutes . ### passengers shall not have any right to compensation if they are informed of a delay before buying a ticket – unless the actual delay is more than 45 minutes longer than the delay announced , or if a delay due to continuation on a different service or re - routing remains below 45 minutes .


### railway undertakings or , where appropriate , competent authorities responsible for a public service railway contract shall make public by appropriate means , including in accessible formats for persons with disabilities in accordance with accessibility requirements laid down in directive xxx31 , and before their implementation , decisions to discontinue services either permanently or temporarily . __________________ 31 directive xxx on the approximation of the laws , regulations and administrative provisions of the member states as regards the accessibility requirements for products and services . ### railway undertakings or , where appropriate , competent authorities responsible for a public service railway contract shall make public by appropriate means , and without delay including in accessible formats for persons with disabilities in accordance with accessibility requirements laid down in directive xxx31 , and in good time before implementation , proposals to discontinue or substantially reduce services either permanently or temporarily , and shall ensure that those proposals are subject to meaningful and proper consultation with stakeholders before any implementation takes place . __________________ 31 directive xxx on the approximation of the laws , regulations and administrative provisions of the member states as regards the accessibility requirements for products and services .


### the national enforcement bodies shall publish statistics on their activity , including on sanctions applied , every year , at the latest at the end of april of the following calendar year . ### each year the national enforcement bodies shall publish reports with statistics on their websites detailing the number and type of complaints that they have received , and detailing the outcome of their enforcement actions , including the sanctions that they have applied . this shall be done for each year by no later than the first day of april of the succeeding year . in addition , those reports shall be made available on the website of the european union agency for railways .


### station managers and infrastructure managers shall make real - time data relating to trains , including those operated by other railway undertakings available to railway undertakings and ticket vendors , in a non - discriminatory manner . ### station managers and infrastructure managers shall make real - time data relating to trains , including those operated by other railway undertakings available to railway undertakings and ticket vendors , in a non - discriminatory manner . they shall communicate in real - time any delays or changes that may occur to passengers .


### details of the complaint handling procedure shall be accessible to persons with disabilities and with reduced mobility . ### details of the complaint handling procedure shall be easily available to passengers and accessible to persons with disabilities and with reduced mobility . this information shall be made freely available in writing upon request in the domestic language of the railway undertaking .


### in cooperation with infrastructure managers and railway undertakings , station managers should prepare contingency plans to minimise the impact of major disruptions by providing stranded passengers with adequate information and care . ### in cooperation with infrastructure managers and railway undertakings , station managers should prepare and make publicly available contingency plans to minimise the impact of major disruptions by providing stranded passengers with adequate information and care .


### passengers’ rights in the event of cancellation or delay ; ### passengers’ rights and compensation in the event of disruption , such as cancellation or delay ;


### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or ticket vendor or by the station manager as soon as such information is available . ### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking , tour operator or ticket vendor or by the station manager as soon as such information is available . station managers , infrastructure managers and railway undertakings provide ticket vendors with information in real time and in the appropriate format .


### assistance shall be provided on condition that the person with disabilities or person with reduced mobility presents him or herself at the designated point at a time stipulated by the railway undertaking or station manager providing such assistance . any time stipulated shall not be more than 60 minutes before the published departure time or the time at which all passengers are asked to check in . if no time is stipulated by which the person with disabilities or person with reduced mobility is required to present him or herself , the person shall present him or herself at the designated point at least 30 minutes before the published departure time or the time at which all passengers are asked to check in . ### assistance shall be provided on condition that the person with disabilities or person with reduced mobility presents him or herself at the designated point at the time at which all passengers are asked to check in .


### –availability of seats in smoking and non - smoking , first and second class as well as couchettes and sleeping carriages ### –availability of seats for all applicable fares in non - smoking , and , where applicable , smoking , first and second class as well as couchettes and sleeping carriages


### in addition to the obligations on railway undertakings pursuant to article 13a of directive 2012 / 34 / eu , the station manager of a railway station handling at least 10 000 passengers per day on average over a year shall ensure that the operations of the station , the railway undertakings and the infrastructure manager are coordinated through a proper contingency plan in order to prepare for the possibility of major disruption and long delays leading to a considerable number of passengers being stranded in the station . the plan shall ensure that stranded passengers are provided with adequate assistance and information , including in accessible formats in accordance with the accessibility requirements laid down in directive xxx . upon request , the station manager shall make the plan , and any amendments to it , available to the national enforcement body or to any other body designated by a member state . station managers of railway stations handling fewer than 10 000 passengers per day on average over a year shall make all reasonable efforts to coordinate station users and to assist and inform stranded passengers in such situations . ### in addition to the obligations on railway undertakings pursuant to article 13a of directive 2012 / 34 / eu , the station manager of a railway station handling at least 5 000 passengers per day on average over a year shall ensure that the operations of the station , the railway undertakings and the infrastructure manager are coordinated through a proper contingency plan in order to prepare for the possibility of major disruption and delays leading to a considerable number of passengers being stranded in the station . the plan shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility and shall ensure that stranded passengers are provided with adequate assistance and information , including in accessible formats in accordance with the accessibility requirements laid down in directive xxx . the plan shall also include requirements for the accessibility of alert and information systems . upon request , the station manager shall make the plan , and any amendments to it , available to the national enforcement body or to any other body designated by a member state . station managers of railway stations handling fewer than 5 000 passengers per day on average over a year shall make all reasonable efforts to coordinate station users and to assist and inform stranded passengers in such situations ;


### railway undertakings shall offer the possibility to obtain tickets for the respective service on board the train , unless this is limited or denied on grounds relating to security or antifraud policy or compulsory train reservation or reasonable commercial grounds . ### railway undertakings shall offer the possibility to obtain tickets for the respective service on board the train , unless this is limited or denied on reasonable and justifiable grounds relating to security or antifraud policy or space or seat availability .


### the compensation referred to in paragraph 1 shall be equal to the cost of replacement or repair of the equipment or devices lost or damaged . ### the compensation for loss or damage referred to in paragraph 1 shall be timely executed and equal to the full cost of replacement based on the actual value , or on the full costs of repair , of the wheelchair , equipment , devices lost or damaged , or the loss or injury of the certified assistance dog . the compensation shall also include the cost of temporary replacement in case of repair , when those costs are borne by the passenger .


### railway undertakings shall offer the possibility to obtain tickets for the respective service on board the train , unless this is limited or denied on grounds relating to security or antifraud policy or compulsory train reservation or reasonable commercial grounds . ### railway undertakings shall offer the possibility to obtain tickets for the respective service on board the train .


### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by an assistance dog in accordance with any relevant national rules . ### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by a service animal in accordance with any relevant national rules , and shall ensure that rail transport for persons with disabilities and persons with reduced mobility is immediate and spontaneous wherever possible .


### railway undertakings may offer contract conditions more favourable for the passenger than the conditions laid down in this regulation . ### railway undertakings , tour operators or ticket vendors may offer contract conditions more favourable for the passenger than the conditions laid down in this regulation .


### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . they may also decide on enforcement actions based on individual complaints transmitted by such a body . ### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request without delay and in any event within one month . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . member states shall ensure that national enforcement and complaint handling bodies shall be given sufficient powers and resources for the adequate and effective enforcement of individual complaints from passengers under this regulation .


### passengers shall be entitled to take bicycles on board the train , where appropriate for a reasonable fee . they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety or operational reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction in accordance with regulation no 454 / 2011 . ### passengers shall be entitled to take bicycles , whether assembled or not , on board the train , including on high - speed , long - distance and cross - border trains . that service shall be offered free of charge or in exceptional cases for a reasonable fee . all new or refurbished rolling stock shall include sufficient , well - indicated , dedicated spaces for the carriage of assembled bicycles . the carriage of bicycles may only be refused or restricted for duly justified safety reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers , at the latest at the time of the purchase of the ticket , of the conditions for bicycle carriage on all services in accordance with regulation no 454 / 2011 .


### passengers shall be entitled to take bicycles on board the train , where appropriate for a reasonable fee . they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety or operational reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction in accordance with regulation no 454 / 2011 . ### passengers shall be entitled to take bicycles , whether assembled or not , free of charge on board the train , all new or refurbished rolling stock shall include an appropriate designated space for the carriage of assembled bicycles .


### minimum information to be provided to passengers ; ### minimum , accurate , timely and accessible information to be provided to passengers ;


### ‘ ticket vendor’ means any retailer of rail transport services concluding transport contracts and selling tickets on behalf of a railway undertaking or for its own account ; ### ‘ ticket vendor’ means any retailer of rail transport services concluding transport contracts and selling tickets and through - tickets on behalf of one or more railway undertakings or for its own account ;


### where a passenger receives separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings , his rights to information , assistance , care and compensation shall be equivalent to those under a through - ticket and cover the whole journey from the departure to the final destination , unless the passenger is explicitly informed otherwise in writing . such information shall in particular state that when the passenger misses a connection , he or she would not be entitled to assistance or compensation based on the total length of the journey . the burden of proof that the information was provided shall lie with the railway undertaking , its agent , tour operator or ticket vendor . ### where passengers receive separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings , their rights to information , assistance , care and compensation shall be equivalent to those under a through - ticket and cover the whole journey from the departure to the final destination .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings , tour operators and ticket vendors offering transport contracts on their own behalf or on behalf of one or more railway undertakings shall provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned .


### passengers shall be entitled to take bicycles on board the train , where appropriate for a reasonable fee . they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety or operational reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction in accordance with regulation no 454 / 2011 . ### passengers shall be entitled to take bicycles on - board of the train , including on high speed , long distance and cross - border trains , where appropriate for a reasonable fee . all trains must include a well indicated designated space for the carriage of at least 8 assembled bicycles . railway undertakings shall comply with this requirement at the latest two years after the entry into force of this regulation . railway undertakings , ticket vendors , tour operators and , where appropriate , station managers shall inform passengers of the conditions for bicycles carriage on all services in accordance with regulation no 454 / 2011 .


### without losing the right of transport , a passenger may request compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and destination stated in the transport contract for which the cost of the ticket has not been reimbursed in accordance with article 16 . the minimum compensations for delays shall be as follows : ### without losing the right of transport for the journey , a passenger shall be entitled to compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and destination stated on the ticket and in the transport contract for which the cost of the ticket has not been reimbursed in accordance with article 16 . the minimum compensations for delays shall be as follows :


### member states should lay down penalties applicable to infringements of this regulation and ensure that these penalties are applied . the penalties , which might include the payment of compensation to the person in question , should be effective , proportionate and dissuasive . ### member states should lay down penalties applicable to infringements of this regulation and ensure that these penalties are applied . the penalties , which might include the payment of compensation to the person in question , should be effective , proportionate and dissuasive and should include , but not be limited to , a minimum fine or a percentage of the relevant undertaking’s or organisation’s annual turnover , whichever is the higher .


### in the event of delay , passengers should be provided with continued or re - routed transport options under comparable transport conditions . the needs of persons with disabilities and persons with reduced mobility should be taken into account in such an event . ### in the event of delay , passengers should be provided with continued or re - routed transport options under comparable transport conditions . the needs of persons with disabilities and persons with reduced mobility should in particular be taken into account in such an event .


### passengers’ rights in the event of cancellation or delay ; ### passengers’ rights and compensation in the event of disruption , such as cancellation or delay ;


### railway undertakings or , where appropriate , competent authorities responsible for a public service railway contract shall make public by appropriate means , including in accessible formats for persons with disabilities in accordance with accessibility requirements laid down in directive xxx31 , and before their implementation , decisions to discontinue services either permanently or temporarily . __________________ 31 directive xxx on the approximation of the laws , regulations and administrative provisions of the member states as regards the accessibility requirements for products and services . ### railway undertakings or , where appropriate , competent authorities responsible for a public service railway contract shall make public by appropriate means , and without delay including in accessible formats for persons with disabilities in accordance with accessibility requirements laid down in directive xxx31 , and in good time before implementation , proposals to discontinue or substantially reduce services either permanently or temporarily , and shall ensure that those proposals are subject to meaningful and proper consultation with stakeholders before any implementation takes place . __________________ 31 directive xxx on the approximation of the laws , regulations and administrative provisions of the member states as regards the accessibility requirements for products and services .


### an obligation for the road transport operator established in another member state to send a posting declaration to the national competent authorities at the latest at the commencement of the posting , in electronic form , in an official language of the host member state or in english , containing only the following information : ### an obligation for the road transport operator established in another member state to send a posting declaration to the national competent authorities at the latest at the commencement of the posting , in electronic form , in an official language of the host member state or in english , containing all the relevant information necessary in order to allow factual controls at the workplace , including :


### the balance between enhancing social and working conditions for drivers and facilitating the exercise of the freedom to provide road transport services based on fair competition between national and foreign operators is crucial for the smooth functioning of the internal market . ### enhancing social and working conditions for drivers and facilitating the exercise of the freedom to provide road transport services based on fair competition between national and foreign operators should go hand in hand in order to ensure the smooth functioning of the internal market and improve the working and living conditions for drivers in the road transport sector in the union .


### an obligation for the driver to keep and make available , where requested at the roadside control , in paper or electronic form , a copy of the posting declaration and evidence of transport operation taking place in the host member state , such as an electronic consignment note or evidence referred to in article 8 of regulation no 1072 / 2009 of the european parliament and of the council . ### an obligation for the road transport operator to ensure that the driver has at his disposal , where requested at the roadside control , in paper or electronic form , a copy of the posting declaration and evidence of transport operation taking place in the host member state , such as an electronic consignment note or evidence referred to in article 8 of regulation no 1072 / 2009 of the european parliament and of the council .


### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec in the road transport sector , it is necessary to establish sector - specific rules reflecting the particularity of the highly mobile workforce in the road transport sector and providing a balance between the social protection of drivers and the freedom to provide cross - border services for operators . ### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec in the road transport sector , it is necessary to fundamentally step up enforcement .


### the inherent high mobility of road transport services requires particular attention in assuring that drivers benefit from the rights to which they are entitled and that operators are not faced with disproportionate administrative barriers unduly restricting their freedom to provide cross - border services . ### the inherent high mobility of road transport services requires particular attention in assuring that drivers benefit from the rights to which they are entitled , a fair level playing field is maintained while respecting freedom to provide services .


### an obligation for the driver to keep and make available , where requested at the roadside control , the tachograph records , and in particular the country codes of member states where the driver has been present when carrying out international road transport operations or cabotage operations ; ### an obligation for the road transport operator to ensure that the driver has at his disposal , where requested at the roadside control , the tachograph records , and in particular the country codes of member states where the driver has been present when carrying out international road transport operations or cabotage operations ;


### an obligation for the road transport operator to deliver , after the period of posting , in paper or electronic form , copies of documents referred to in points , and , at the request of the authorities of the host member state within a reasonable period of time ; ### an obligation for the road transport operator to deliver , after the period of posting , in paper or electronic form , copies of documents referred to in this article at the request of the authorities of the host member state within two weeks of the end of the posting ;


### difficulties have also been experienced in applying the rules on posting of workers specified in directive 96 / 71 / ec of the european parliament and of the council15 and the rules on the administrative requirements laid down in directive 2014 / 67 / eu of the european parliament and of the council16 to the highly mobile road transport sector . the uncoordinated national measures on the application and enforcement of the provisions on posting of workers in the road transport sector have generated high administrative burdens for non - resident union operators . this created undue restrictions to the freedom to provide cross - border road transport services having negative side - effects on jobs . _________________ 15 directive 96 / 71 / ec of the european parliament and of the council of 16 december 1996 concerning the posting of workers in the framework of the provision of services 16 directive 2014 / 67 / eu of the european parliament and of the council of 15 may 2014 on the enforcement of directive 96 / 71 / ec concerning the posting of workers in the framework of the provision of services and amending regulation no 1024 / 2012 on administrative cooperation through the internal market information system . ### difficulties have also been experienced in enforcing the rules on posting of workers specified in directive 96 / 71 / ec of the european parliament and of the council15 and the rules on the administrative requirements laid down in directive 2014 / 67 / eu of the european parliament and of the council16 for workers in the highly mobile road transport sector . these need urgently to be remedied by ensuring that every worker enjoys the rights related to minimum protection at the workplace regardless of the duration of their work . _________________ 15 directive 96 / 71 / ec of the european parliament and of the council of 16 december 1996 concerning the posting of workers in the framework of the provision of services 16 directive 2014 / 67 / eu of the european parliament and of the council of 15 may 2014 on the enforcement of directive 96 / 71 / ec concerning the posting of workers in the framework of the provision of services and amending regulation no 1024 / 2012 on administrative cooperation through the internal market information system .


### member states may only impose the following administrative requirements and control measures : ### member states shall take appropriate measures in the event of an infringement of this directive . they shall , in particular , ensure that adequate procedures are available to workers and their representatives for the enforcement of obligations under this directive . for those purposes member states may in particular impose the following measures :


### –trans - border aspects of infectious diseases and specific challenges in low - and middle - income countries , such as tropical diseases . ### –trans - border aspects of infectious diseases and specific challenges in low - and middle - income countries , in particular poverty - related diseases , such as neglected tropical diseases , aids , tuberculosis , and malaria . poverty - related and neglected diseases need to be tackled in a comprehensive approach based on partnership with member states and affected regions , building on the success of edctp2 . development of new treatment methods for infectious diseases to counteract antibiotic resistance .


### trans - border aspects of infectious diseases and specific challenges in low - and middle - income countries , such as tropical diseases . ### trans - border aspects of infectious diseases and specific challenges in low - and middle - income countries , in particular poverty - related diseases , such as neglected tropical diseases , aids , tuberculosis , and malaria . poverty - related and neglected diseases need to be tackled in a comprehensive approach based on partnership with member states and affected regions .


### protecting people against cross - border health threats is a major challenge for public health , calling for effective international cooperation at eu and global level . this will involve prevention , preparedness , early detection , treatment and cure of infectious diseases , and also tackling antimicrobial resistance following a ' one health approach ' . ### protecting people against communicable diseases and cross - border health threats is a major challenge for public health , calling for effective international cooperation at eu and global level . this will involve prevention , preparedness , early detection , treatment and cure of infectious diseases , and also tackling antimicrobial resistance a number of infectious diseases lack private sector r&i investment because of the lack of market incentives to invest in the prevention , treatment , and diagnosis of these often poverty - related diseases , calling for more ambitious public sector investment .


### human activities are exerting increasing pressure on soils , seas and oceans , water , air , biodiversity and other natural resources . nourishing the planet’s growing population is directly dependent on the health of natural systems and resources . however , combined with climate change , humanity’s growing demand for natural resources creates environmental pressures that go far beyond sustainable levels , affecting ecosystems and their capacity to provide services for human well - being . the concepts of the circular economy , the bioeconomy and the blue economy provide an opportunity to balance environmental , social and economic goals and to set human activities on a path to sustainability . ### human activities are exerting increasing pressure on soils , seas and oceans , water , air , biodiversity and other natural resources . nourishing the planet’s growing population is directly dependent on the health of natural systems and resources . however , combined with climate change , humanity’s growing demand for natural resources creates environmental pressures that go far beyond sustainable levels , affecting ecosystems and inhibiting their capacity to provide services maintaining human well - being in the long term . any production system that degradates the natural will not be sustainable , nor productive in the long - term and therefore not competitive . a functioning and prosperous ecosystem is the very basis for all resource utilization . recognising the link between degradation of the natural resource base , including biodiversity , and the functioning of natural and semi - natural ecosystems to provide essential services to society and acting on solutions proposed as a result of that science is crucial . the concepts of the circular economy , agroecology , sustainable bioeconomy and blue economy provide an opportunity to balance environmental , social and economic goals and to set human activities on a path to sustainability