### processing of personal data on victims of a criminal offence , witnesses or other persons who can provide information on criminal offences , or on persons under the age of 18 shall be prohibited unless it is strictly necessary for preventing or combating crime that falls under europol ' s objectives . ### processing of personal data on victims of a criminal offence , witnesses or other persons who can provide information on criminal offences , or on persons under the age of 18 shall be prohibited unless it is strictly necessary and duly justified for preventing or combating crime that falls under europol ' s objectives .


### the responsibility for the legality of transfer shall lie : ### the responsibility for the applicable data protection principles shall lie :


### member states shall have indirect access on the basis of a hit / no hit system to information provided for the purposes of article 24 , without prejudice to any restrictions indicated by the member states , union bodies and third countries or international organisations providing the information , in accordance with article 25 . in the case of a hit , europol shall initiate the procedure by which the information that generated the hit may be shared , in accordance with the decision of the member state that provided the information to europol . ### member states shall have indirect access on the basis of a hit / no hit system to information provided for the a specific purpose under article 24 , without prejudice to any restrictions indicated by the member states , union bodies and third countries or international organisations providing the information , in accordance with article 25 . in the case of a hit , europol shall initiate the procedure by which the information that generated the hit may be shared , in accordance with the decision of the member state , union body , third country or international organisation that provided the information to europol and to the extent that the data that generated the hit are necessary for the legitimate performance of their tasks .


### at the same time , europol shall request the national units of the member states concerned established on the basis of article 7 to initiate , conduct or coordinate a criminal investigation . ### at the same time , europol may request the national units of the member states concerned established on the basis of article 7 to initiate , conduct or coordinate a criminal investigation .


### in so far as necessary for europol to perform its tasks , europol may process personal data originating from private parties on condition that are received via : ### in so far as necessary for europol to perform its tasks , europol may process personal data originating from private parties on condition that they are not received directly from the private parties but only via :


### personal data processed by europol shall be stored by europol only as long as necessary for the achievement of its objectives . ### personal data processed by europol shall be stored by europol only as long as strictly necessary for the purposes for which the data are processed .


### data protection rules at europol should be strengthened and draw on the principles underpinning regulation no 45 / 200132 to ensure a high level of protection of individuals with regard to processing of personal data . as declaration 21 attached to the treaty recognizes the specificity of personal data processing in the law enforcement context , the data protection rules of europol should be autonomous and aligned with other relevant data protection instruments applicable in the area of police cooperation in the union , in particular convention no . 10833 and recommendation no r of the council of europe34 and council framework decision 2008 / 977 / jha on the protection of personal data processed in the framework of police and judicial cooperation in criminal matters35 [ to be replaced by the relevant directive in force at the moment of adoption ] . ### data protection rules at europol should be strengthened and aligned with other relevant data protection instruments applicable to processing of personal data in the area of police cooperation in the european union to ensure a high level of protection of individuals with regard to processing of personal data . while decision 2009 / 371 / jha provides for an adequate data protection regime for europol , it should be further elaborated to align europol with the requirements of the lisbon treaty , reflect the growing role of europol and improve the rights of data subjects . data protection rules at europol should be strengthened and draw on the principles underpinning regulation no 45 / 200132 to ensure a high level of protection of individuals with regard to processing of personal data , as well as on other data protection principles , including accountability principle , data protection impact assessment , privacy by design and by default and notification of personal data breaches . as soon as the new data protection framework of the eu institutions and bodies will be adopted , it should be applicable to europol . as declaration 21 attached to the treaty acknowledges , the specific nature of the processing of personal data in the law enforcement context proves necessary that specific rules on the protection of personal data and the free movement of such data are established for europol based on article 16 of the treaty on the functioning of the european union and aligned with other relevant data protection instruments applicable in the area of police cooperation in the union , in particular convention no . 10833 and its additional protocol of 8 november 2001 and recommendation no r of the council of europe34 and council framework decision 2008 / 977 / jha on the protection of personal data processed in the framework of police and judicial cooperation in criminal matters35 [ to be replaced by the relevant directive in force at the moment of adoption ] . transparency is a crucial part of data protection since it enables other data protection principles and rights to be exercised . to enhance transparency , europol should have transparent data protection policies that it should make easily publicly available setting out in an intelligible form and using clear and plain language the provisions regarding the processing of personal data and the means available for the exercise of the rights of data subjects , as well as publish a list of the international and cooperation agreements it has with third countries , union bodies and international organisations .


### europol may retrieve and process information , including personal data , from information systems , of a national , union or international nature , including by means of computerised direct access , in so far as authorised by union , international or national legal instruments . the applicable provisions of such union , international or national legal instruments shall govern the access to and use of that information by europol insofar as they provide for stricter rules on access and use than those of this regulation . the access to such information systems shall be granted only to duly authorised staff of europol as far as this is necessary for the performance of their tasks . ### europol may retrieve and process information , including personal data , from information systems , of a union or international nature , including by means of computerised direct access , in so far as authorised by union or international legal instruments and where the necessity and proportionality of such access for the performance of a task falling under europol ' s mandate can be demonstrated . the applicable provisions of such union or international legal instruments shall govern the access to and use of that information by europol insofar as they provide for stricter rules on access and use than those of this regulation . they shall lay down the objectives of that specific processing , the categories of personal data to be processed , the purposes and means of the processing and the procedure to be followed for the retrieval and further processing of the personal data . the access to such information systems shall be granted only to duly authorised staff of europol as far as this is strictly necessary and proportionate for the performance of its task .


### as crime often occurs across internal borders , europol should support and strengthen member state actions and their cooperation in preventing and combating serious crime affecting two or more member states . as terrorism is one of the most important threats for the security of the union , europol should assist member states in facing common challenges in this regard . as the eu law enforcement agency , europol should also support and strengthen actions and cooperation on tackling forms of crime that affect the interests of the eu . it should also offer support in preventing and combating related criminal offences which are committed in order to procure the means , to facilitate , to carry out or to ensure the impunity of acts in respect of which europol is competent . ### as crime often occurs across internal borders , europol should support and strengthen member state actions and their cooperation in preventing and combating serious crime affecting two or more member states . as terrorism is one of the most important threats for the security of the union , europol should assist member states in facing common challenges in this regard . it should also offer support in preventing and combating related criminal offences which are committed in order to procure the means , to facilitate , to carry out or to ensure the impunity of acts in respect of which europol is competent .


### no decision which produces legal effects concerning a data subject shall be based solely on automated processing of data referred to in paragraph 2 , unless the decision is expressly authorised pursuant to national or union legislation or , if necessary , by the european data protection supervisor . ### no decision which produces legal effects or otherwise significantly concerns a data subject shall be based on automated processing of data referred to in paragraph 2 , unless the decision is expressly authorised pursuant to national or union legislation .


### if data as described in paragraphs 1 , 2 and 3 held by europol have been provided to it by third countries , international organisations , or are the results of europol ' s own analyses , europol shall rectify , erase or block such data . ### if data as described in paragraphs 1 , 2 and 3 held by europol have been provided to it by third countries , international organisations , or are the results of europol ' s own analyses , europol shall rectify , erase or block such data and inform , where relevant , the originators of the data .


### adequate , relevant , and not excessive in relation to the purposes for which they are processed ; ### adequate , relevant , and limited to the minimum necessary in relation to the purposes for which they are processed ;


### any data subject wishing to exercise the right of access to personal data may make a request to that effect without excessive costs to the authority appointed for this purpose in the member state of his / her choice . that authority shall refer the request to europol without delay and in any case within one month of receipt . ### any data subject wishing to exercise the right of access to personal data may make a request to that effect free of charge to the authority appointed for this purpose in the member state of his / her choice . that authority shall refer the request to europol without delay and in any case within one month of receipt .


### in so far as necessary for the performance of its tasks , europol may establish and maintain cooperative relations with the union bodies in accordance with the objectives of those bodies , the law enforcement authorities of third countries , law enforcement training institutes of third countries , international organisations and private parties . ### in so far as necessary for the performance of its tasks , europol may establish and maintain cooperative relations with the union bodies in accordance with the objectives of those bodies , the law enforcement authorities of third countries , international organisations and private parties .


### ensure adequate follow - up to findings and recommendations stemming from the internal or external audit reports and evaluations , as well as from investigations of the european anti - fraud office ; ### ensure adequate follow - up to findings and recommendations stemming from the internal or external audit reports and evaluations , as well as from investigations of the european anti - fraud office and the european data protection supervisor ;


### processed fairly and lawfully ; ### processed fairly and lawfully and in a transparent and verifiable manner in relation to the data subject ;


### administrative personal data and staff data ### administrative personal data


### conduct inquiries either on his / her own initiative or on the basis of a complaint , and inform the data subjects of the outcome within a reasonable period ; ### conduct inquiries either on its own initiative or on the basis of a complaint , and inform the data subjects of the outcome within a reasonable period ;


### data protection rules at europol should be strengthened and draw on the principles underpinning regulation no 45 / 200132 to ensure a high level of protection of individuals with regard to processing of personal data . as declaration 21 attached to the treaty recognizes the specificity of personal data processing in the law enforcement context , the data protection rules of europol should be autonomous and aligned with other relevant data protection instruments applicable in the area of police cooperation in the union , in particular convention no . 10833 and recommendation no r of the council of europe34 and council framework decision 2008 / 977 / jha on the protection of personal data processed in the framework of police and judicial cooperation in criminal matters35 [ to be replaced by the relevant directive in force at the moment of adoption ] . ### data protection rules at europol should be strengthened and aligned with other relevant data protection instruments applicable to processing of personal data in the area of police cooperation in the european union . while decision 2009 / 371 / jha provides for a robust data protection regime for europol , it should be further elaborated to align europol with the requirements of the lisbon treaty , reflect the growing role of europol , improve the rights of data subjects and further enhance the trust between member states and europol which is necessary for a successful exchange of information . data protection rules at europol should be strengthened and draw on the principles underpinning regulation no 45 / 2001 to ensure a high level of protection of individuals with regard to processing of personal data . as declaration 21 attached to the treaty acknowledges , the specific nature of the processing of personal data the law enforcement context proves necessary that specific rules on the protection of personal data and the free movement of such data are established for europol based on article 16 of the treaty on the functioning of the european union and aligned with other relevant data protection instruments applicable in the area of police cooperation in the union , in particular convention no . 108 and its additional protocol of 8 november 2001 and recommendation no r of the council of europe and council framework decision 2008 / 977 / jha on the protection of personal data processed in the framework of police and judicial cooperation in criminal matters [ to be replaced by the relevant directive in force at the moment of adoption ] .


### the source of information originating from a member state shall be assessed as far as possible by the providing member state using the following source evaluation codes : ### the source of information originating from a member state shall be assessed by the providing member state using the following source evaluation codes :


### this regulation replaces and repeals decision 2009 / 371 / jha and decision 2005 / 681 / jha . references to the replaced decisions shall be construed as references to this regulation . ### this regulation replaces and repeals decision 2009 / 371 / jha . references to the replaced decision shall be construed as references to this regulation .


### where a complaint relates to the processing of data provided by a member state to europol , the european data protection supervisor shall ensure that the necessary checks have been carried out correctly in close cooperation with the national supervisory body of the member state that provided the data . ### where a complaint relates to the processing of data provided by a member state to europol , the european data protection supervisor , in close cooperation with the national supervisory body of the member state that provided the data , shall ensure that the data processing in the member state concerned was lawful and that the necessary checks have been carried out correctly .


### a european union agency for law enforcement cooperation and training is hereby established to improve mutual cooperation among law enforcement authorities in the european union , to strengthen and support their actions as well as to deliver a coherent european training policy . ### a european union agency for law enforcement cooperation is hereby established to improve mutual cooperation among the competent law enforcement authorities of the member states and to strengthen and support their actions .


### data protection rules at europol should be strengthened and draw on the principles underpinning regulation no 45 / 200132 to ensure a high level of protection of individuals with regard to processing of personal data . as declaration 21 attached to the treaty recognizes the specificity of personal data processing in the law enforcement context , the data protection rules of europol should be autonomous and aligned with other relevant data protection instruments applicable in the area of police cooperation in the union , in particular convention no . 10833 and recommendation no r of the council of europe34 and council framework decision 2008 / 977 / jha on the protection of personal data processed in the framework of police and judicial cooperation in criminal matters35 [ to be replaced by the relevant directive in force at the moment of adoption ] . ### data protection rules at europol should be strengthened and aligned with other relevant data protection instruments applicable to processing of personal data in the area of police cooperation in the european union to ensure a high level of protection of individuals with regard to processing of personal data . while decision 2009 / 371 / jha provides for an adequate data protection regime for europol , it should be further elaborated to align europol with the requirements of the lisbon treaty , reflect the growing role of europol and improve the rights of data subjects . data protection rules at europol should be strengthened and draw on the principles underpinning regulation no 45 / 200132 to ensure a high level of protection of individuals with regard to processing of personal data , as well as on other data protection principles , including accountability principle , data protection impact assessment , privacy by design and by default and notification of personal data breaches . as soon as the new data protection framework of the eu institutions and bodies will be adopted , it should be applicable to europol . as declaration 21 attached to the treaty acknowledges , the specific nature of the processing of personal data in the law enforcement context proves necessary that specific rules on the protection of personal data and the free movement of such data are established for europol based on article 16 of the treaty on the functioning of the european union and aligned with other relevant data protection instruments applicable in the area of police cooperation in the union , in particular convention no . 10833 and its additional protocol of 8 november 2001 and recommendation no r of the council of europe34 and council framework decision 2008 / 977 / jha on the protection of personal data processed in the framework of police and judicial cooperation in criminal matters35 [ to be replaced by the relevant directive in force at the moment of adoption ] . transparency is a crucial part of data protection since it enables other data protection principles and rights to be exercised . to enhance transparency , europol should have transparent data protection policies that it should make easily publicly available setting out in an intelligible form and using clear and plain language the provisions regarding the processing of personal data and the means available for the exercise of the rights of data subjects , as well as publish a list of the international and cooperation agreements it has with third countries , union bodies and international organisations .


### the management board shall adopt the annual work programme the latest by 30 november each year , based on a draft put forward by the executive director , taking into account the opinion of the commission . it shall forward it to the european parliament , the council , the commission and national parliaments . ### the management board shall adopt , in agreement with the parliamentary scrutiny unit , the annual work programme the latest by 30 november each year , based on a draft put forward by the executive director , taking into account the opinion of the commission . it shall forward the draft work programme to the european parliament , the council , the commission and national parliaments at least three months prior to adoption .


### europol may retrieve and process information , including personal data , from information systems , of a national , union or international nature , including by means of computerised direct access , in so far as authorised by union , international or national legal instruments . the applicable provisions of such union , international or national legal instruments shall govern the access to and use of that information by europol insofar as they provide for stricter rules on access and use than those of this regulation . the access to such information systems shall be granted only to duly authorised staff of europol as far as this is necessary for the performance of their tasks . ### europol may retrieve and process information , including personal data , from information systems , of a union or international nature , including by means of computerised direct access , in so far as authorised by union , international or national legal instruments and where the necessity and proportionality of such access for the performance of a task falling under europol ' s mandate can be demonstrated . the applicable provisions of such union , international or national legal instruments shall govern the access to and use of that information by europol insofar as they provide for stricter rules on access and use than those of this regulation . they shall lay down the objectives of that specific processing , the categories of personal data to be processed , the purposes and means of the processing and the procedure to be followed for the retrieval and further processing of the personal data . the access to such information systems shall be granted only to duly authorised staff of europol as far as this is strictly necessary and proportionate for the performance of its task .


### in the cases referred to in paragraph 1 , the european data protection supervisor and the national supervisory authorities shall , each acting within the scope of their respective competences , exchange relevant information , assist each other in carrying out audits and inspections , examine difficulties of interpretation or application of this regulation , study problems relating to the exercise of independent supervision or the exercise of the rights of data subjects , draw up harmonised proposals for joint solutions to any problems and promote awareness of data protection rights , as necessary . ### in the cases referred to in paragraph 1 , the joint supervisory body and the national supervisory authorities shall , each acting within the scope of their respective competences , exchange relevant information , assist each other in carrying out audits and inspections , examine difficulties of interpretation or application of this regulation , study problems relating to the exercise of independent supervision or the exercise of the rights of data subjects , draw up harmonised proposals for joint solutions to any problems and promote awareness of data protection rights , as necessary .


### adopt a consolidated annual activity report on europol ' s activities and send it , by 1 july of the following year , to the european parliament , the council , the commission , the court of auditors and national parliaments . the consolidated annual activity report shall be made public ; ### adopt a consolidated annual activity report on europol ' s activities and send it , by 1 july of the following year , to the european parliament , the council , the commission , the european data protection supervisor , the court of auditors and national parliaments . the consolidated annual activity report shall be made public ;


### accurate and , where necessary , kept up to date ; every reasonable step must be taken to ensure that personal data that are inaccurate , having regard to the purposes for which they are processed , are erased or rectified without delay ; ### accurate and kept up to date ; every reasonable step must be taken to ensure that personal data that are inaccurate , having regard to the purposes for which they are processed , are erased or rectified without delay ;


### establishment of the european union agency for law enforcement cooperation and training ### establishment of the european union agency for law enforcement cooperation


### a european union agency for law enforcement cooperation and training is hereby established to improve mutual cooperation among law enforcement authorities in the european union , to strengthen and support their actions as well as to deliver a coherent european training policy . ### a european union agency for law enforcement cooperation is hereby established to improve mutual cooperation among law enforcement authorities in the european union and strengthen and support their actions .


### member states shall have indirect access on the basis of a hit / no hit system to information provided for the purposes of article 24 , without prejudice to any restrictions indicated by the member states , union bodies and third countries or international organisations providing the information , in accordance with article 25 . in the case of a hit , europol shall initiate the procedure by which the information that generated the hit may be shared , in accordance with the decision of the member state that provided the information to europol . ### member states shall have access on the basis of a hit / no hit system to information provided for the purposes of article 24 , without prejudice to any restrictions indicated by the member states , union bodies and third countries or international organisations providing the information , in accordance with article 25 . in the case of a hit , europol shall initiate the procedure by which the information that generated the hit may be shared , in accordance with the decision of the member state that provided the information to europol .


### member states shall have indirect access on the basis of a hit / no hit system to information provided for the purposes of article 24 , without prejudice to any restrictions indicated by the member states , union bodies and third countries or international organisations providing the information , in accordance with article 25 . in the case of a hit , europol shall initiate the procedure by which the information that generated the hit may be shared , in accordance with the decision of the member state that provided the information to europol . ### member states shall have indirect access on the basis of a hit / no hit system to information provided for the a specific purpose under article 24 , without prejudice to any restrictions indicated by the member states , union bodies and third countries or international organisations providing the information , in accordance with article 25 . in the case of a hit , europol shall initiate the procedure by which the information that generated the hit may be shared , in accordance with the decision of the member state , union body , third country or international organisation that provided the information to europol and to the extent that the data that generated the hit are necessary for the legitimate performance of their tasks .


### for the purpose of enabling it to exercise parliamentary scrutiny of europol ' s activities in accordance with article 53 , access to european union classified information and sensitive non - classified information processed by or through europol may be granted to the european parliament and its representatives upon request . 2 . access to european union classified information and sensitive non - classified information shall be in compliance with the basic principles and minimum standards as referred to in article 69 . the details shall be governed by a working arrangement concluded between europol and the european parliament . ### for the purpose of enabling it to exercise parliamentary scrutiny of europol ' s activities in accordance with article 53 , access to european union classified information and sensitive non - classified information processed by or through europol shall be granted to the european parliament and its representatives upon request , after consultation of the data provider and after deletion of personal data . 2 . access to european union classified information and sensitive non - classified information shall be in compliance with the basic principles and minimum standards laid down in the decision of the bureau of the european parliament of 15 april 2013 concerning the rules governing the treatment of confidential information by the european parliament1 . the details shall be governed by a working arrangement concluded between europol and the european parliament on the basis of annex ii of the framework agreement on relations between the european parliament and the european commission . _____________ 1 not yet published in the official journal


### personal data referred to in paragraphs 1 and 2 shall not be transmitted to member states , union bodies , third countries or international organisations unless strictly necessary in individual cases concerning crime that falls under europol ' s objectives . ### personal data referred to in paragraphs 1 and 2 shall not be transmitted to member states , union bodies , third countries or international organisations unless strictly necessary and duly justified in individual cases concerning crime that falls under europol ' s objectives . such transmission shall be in accordance with the provisions laid down in chapter vi of this regulation .


### the responsibility for the legality of transfer shall lie : ### the responsibility for the applicable data protection principles shall lie :


### to increase the effectiveness of europol as a hub for information exchange in the union , clear obligations for member states to provide europol with the data necessary for it to fulfil its objectives should be laid down . while implementing such obligations , member states should pay particular attention to providing data relevant for the fight against crimes considered to be strategic and operational priorities within relevant policy instruments of the union . member states should also provide europol with a copy of bilateral and multilateral exchanges of information with other member states on crime falling under europol ' s objectives . at the same time , europol should increase the level of its support to member states , so as to enhance mutual cooperation and sharing of information . europol should submit an annual report to all union institutions and to national parliaments on the extent to which individual member states provide it with information . ### member states should pay particular attention to providing data relevant for the fight against crimes considered to be strategic and operational priorities within relevant policy instruments of the union . member states should also provide europol with a copy of bilateral and multilateral exchanges of information with other member states on crime falling under europol ' s objectives . at the same time , europol should increase the level of its support to member states , so as to enhance mutual cooperation and sharing of information . europol should submit an annual report to all union institutions and to national parliaments on the extent to which individual member states provide it with information .


### the national units shall inform europol without delay of the initiation of the investigation . ### member states shall give such reasoned requests due consideration and shall , through their national units , inform europol whether an investigation will be initiated .


### for the purpose of enabling it to exercise parliamentary scrutiny of europol ' s activities in accordance with article 53 , access to european union classified information and sensitive non - classified information processed by or through europol may be granted to the european parliament and its representatives upon request . ### for the purpose of enabling it to exercise parliamentary scrutiny of europol ' s activities in accordance with article 53 , access to european union classified information and sensitive non - classified information processed by or through europol shall be granted to the european parliament and its representatives upon request and , where relevant , after the consent of the data provider .


### conscious of the weak presence of small scale coastal fishermen in the social dialogue , the emff should support organisations promoting this dialogue in the appropriate fora . ### conscious of the growing need for the presence of small scale coastal fishermen and representatives of other types of fisheries in the social dialogue , the emff should support organisations promoting this dialogue in the appropriate fora .


### having regard to the treaty on the functioning of the european union , and in particular article 42 , article 43 , article 91 , article 100 , article 173 , article 175 , article 188 , article 192 , article 194 and article 195 thereof , ### having regard to the treaty on the functioning of the european union , and in particular article 42 , article 43 , article 91 , article 100 , article 173 , article 175 , article 188 , article 192 , article 194 , article 195 and article 349 thereof ,


### to ensure that the emff contributes to the achievement of the objectives of the cfp , the imp and the europe 2020 strategy , it is necessary to focus on a limited number of core priorities relating to fostering innovation and knowledge based fisheries and aquaculture , promoting sustainable and resource - efficient fishing and aquaculture , and increasing employment and territorial cohesion by unlocking the growth and job potential of coastal and inland fisheries communities and promoting diversification of fisheries activities into other sectors of the marine economy . ### to ensure that the emff contributes to the achievement of the objectives of the cfp , the imp and the europe 2020 strategy , it is necessary to focus on a limited number of core priorities relating to fostering innovation and knowledge based fisheries and aquaculture , promoting sustainable and resource - efficient fishing and aquaculture , and increasing employment and territorial cohesion by unlocking the growth and job potential of coastal and inland fisheries and aquaculture communities and promoting versatility and diversification of fisheries activities .


### the rules and procedures governing commitments and payments should be simplified so that a regular cash flow is ensured . a pre - financing of 4 % of the contribution from the emff should help speeding up the implementation of the operational programme . ### the rules and procedures governing commitments and payments should be simplified so that a regular cash flow is ensured . a pre - financing of 7 % of the contribution from the emff should help speeding up the implementation of the operational programme .


### member states shall ensure that schemes provide for coverage of eur 50 000 for each investor in respect of the claims referred to in article 2 or . ### member states shall ensure that schemes provide for coverage of eur 100 000 for each investor in respect of the claims referred to in article 2 or .


### member states shall ensure that 10% of the ex - ante funding amount of the schemes referred to in article 4a is available for lending to other schemes under the conditions established in article 4c . ### member states shall find measures allowing schemes to make up to 10% of the ex - ante funding amount of the schemes referred to in article 4a available for lending to other schemes under the conditions established in article 4c .


### – conferences and events to promote debate and raise awareness of the importance and benefits of the right to free movement and residence and more generally citizens ' rights as union citizens ; ### conferences and events – in association with representatives of civil society , and open to the widest possible cross - section of the public – to promote debate and raise public awareness of european history and integration , union policies and their impact on everyday life , the benefits of the right to free movement and residence , opportunities for exchanges , particularly in the cultural and educational field and , more generally , the rights of citizens living in the union ,


### – exchange of information , sharing of experience and good practices of national , regional , local administrations and other organisations ; ### - exchange of information , sharing of experience and good practices of national , regional and local administrations and other organisations , including civil society associations and organisations ;


### in this context , citizens should also be better informed of their rights as passengers travelling by any transport mode across the european union and of their consumer rights across borders . if they are confident that their rights as consumers are effectively protected , they will contribute more to the development of the european - wide market for goods and services to its full potential and better enjoy its benefits . in the same vein , citizens should be better informed about rules on general product safety and market surveillance , so as to be aware of how their health and their rights are protected throughout the eu , particularly when it comes to threats or risks that they cannot deal with as individuals . it would be further important to enhance citizens ' awareness of their rights to cross - border healthcare , so that they are able to fully benefit from safe and good quality healthcare across european borders . ### in this context , citizens should also be better informed of their rights as passengers travelling by any transport mode across the european union and of their consumer rights across borders .


### in particular , union citizens considering whether to make use of their right to free movement should be informed about their rights to acquire or preserve social security rights by virtue of the union rules on coordination of social security systems ; these rules ensure that they will not lose out on their social security rights when choosing to move within europe . they should further be informed about their right to obtain recognition of their professional qualifications and about the social and civic competences which form part of the european framework of ' key competences for lifelong learning ' and which can equip them to fully participate in civic life and empower them to exercise their rights under union law . ### in particular , union citizens considering whether to make use of their right to free movement should be proactively informed about their entitlement to be recruited under the same conditions , without any additional requirements , as nationals of the country in which they are seeking work . they should also be informed about their rights to acquire or preserve social security rights by virtue of the union rules on coordination of social security systems ; these rules ensure that they will not lose out on their social security rights or individually accumulated rights when choosing to move or work within europe . they should further be informed about their right to obtain recognition of their professional qualifications and about the social and civic competences which form part of the european framework of ‘ key competences for lifelong learning’ and which can equip them to fully participate in civic life and empower them to exercise their rights under union law . union law also entitles union citizens to freedom of movement without any discrimination based on nationality between workers of the member states as regards employment , remuneration and other conditions of work and employment , without their having to apply for a work permit , and as regards tax benefits . further , when a union citizen works in another member state , his or her family members have the right to stay and work in that country , regardless of their nationality . children of workers exercising the right to freedom of movement have the right to education . in order to achieve the objectives of better information and greater awareness it is necessary to mobilise all the organisations involved as well as the social partners .


### – to raise union citizens ' awareness of their right to move and reside freely within the european union and more generally the rights guaranteed to union citizens in cross - border situations , including their right to participate in the democratic life of the union ; ### – to raise union citizens ' awareness of their right to move and reside , study and work freely within the european union and more generally the rights guaranteed to union citizens in cross - border situations , including their right to participate in democratic life and democratic opinion formation in the union ;


### – to stimulate a debate about the impact and potential of the right to free movement , as an inalienable aspect of union citizenship , in particular in terms of strengthening societal cohesion and mutual understanding between union citizens and the bond between citizens and the union . ### to stimulate a debate about the impact and potential of the right to free movement and residence , as an inalienable aspect of union citizenship , in particular in terms of strengthening societal cohesion , cultural diversity and understanding and mutual respect between all women and men living in the union , while also raising awareness of continued obstacles to the exercise of that right .


### – information , education and awareness raising campaigns targeted at the general public and more specific audiences ; ### – information , education and awareness raising campaigns , with the active participation of the social partners , targeted at the general public and more specific audiences , with equal treatment and without discrimination , in particular , regarding , the most vulnerable and disadvantaged groups ;


### the commission shall convene meetings of representatives of european organisations or bodies active in the field of defending citizens ' rights and stakeholders to assist the commission in implementing the european year at union level . ### the commission shall convene meetings of representatives of european organisations , civil society associations or bodies active in the fields of citizenship and defending citizens ' rights , education and culture , and stakeholders , to assist the commission in implementing the european year at union level .


### raising awareness about citizens ' rights , including their electoral rights in their member state of residence , is also important in view of the european parliament elections in 2014 . the impact of such awareness raising actions should be multiplied through close coordination and exploitation of synergies with relevant actions implemented by other union institutions , notably the european parliament , and by member states in the run up to these elections . ### raising awareness about citizens ' rights , including their electoral rights in their member state of residence , is also important in view of the european parliament elections in 2014 . the impact of such awareness raising actions should be multiplied through close coordination and exploitation of synergies with relevant actions implemented by other union institutions , notably the european parliament , and by member states in the run up to these elections . wide - ranging and effective reporting on union matters by public tv / radio or internet service providers from all member states and greater media cooperation would successfully enhance the flow of information for citizens .


### by 31 december 2014 , the commission shall submit a report to the european parliament , the council , the european economic and social committee and the committee of the regions on the implementation , results and overall assessment of the initiatives provided for in this decision . ### by 31 december 2014 , the commission shall submit a report to the european parliament , the council , the european economic and social committee and the committee of the regions on the implementation , results and overall assessment of the initiatives provided for in this decision , to serve as a basis for future union policies , measures and actions in this field . pursuant to the experience of the european year , that report shall also present ideas and proposals on how to better inform citizens of their rights , even after the end of european year .


### – conferences and events to promote debate and raise awareness of the importance and benefits of the right to free movement and residence and more generally citizens ' rights as union citizens ; ### – conferences and events , in association with representatives of civil society , and open to the widest possible cross - section of the public , to promote debate and raise public awareness of european history and integration , union policies and their impact on everyday life , the benefits of the right to free movement and residence , exchange opportunities , particularly in the cultural and educational field , and more generally the rights of citizens living in the union ;


### the rights inherent to citizenship of the union are incorporated in the charter of fundamental rights of the european union . according to the charter ' s preamble , the union ' places the individual at the heart of its activities , by establishing a citizenship of the union and by creating an area of freedom , security and justice ' . chapter v of the charter sets down ' citizens ' rights ' , including , in its article 45 , the right of every citizen of the union to move and reside freely within the territory of the member states . ### the rights inherent to citizenship of the union are incorporated in the charter of fundamental rights of the european union . according to the charter ' s preamble , the union ' is founded on the indivisible , universal values of human dignity , freedom , equality and solidarity ' and ' places the individual at the heart of its activities , by establishing the citizenship of the union and by creating an area of freedom , security and justice ' . chapter v of the charter sets down ' citizens ' rights ' , including , in its article 45 , the right of every citizen of the union to move and reside freely within the territory of the member states . those rights should be guaranteed in all member states and for all citizens without discrimination of any kind on grounds of gender , race , age , disability or professional qualifications and may be granted , in accordance with the treaties , to nationals of third countries legally resident in the territory of a member state .


### – conferences and events to promote debate and raise awareness of the importance and benefits of the right to free movement and residence and more generally citizens ' rights as union citizens ; ### – conferences and events – in association with representatives of civil society , and open to the widest possible cross - section of the public – to promote debate and raise public awareness of european history and integration , union policies and their impact on everyday life , the benefits of the right to free movement and residence – including a campaign promoting youth mobility – , opportunities for exchanges , particularly in the cultural and educational field , and , more generally , the rights of citizens living in the union ;


### in particular , free movement and workers ' mobility help addressing the consequences of demographic change on the labour market , while also increasing the employability of people and improving the competitiveness of european industries . at the same time , free movement either enables , as an essential condition , or stimulates the exercise by citizens of a broad range of rights available to them under union law , such as their rights as consumers to access goods and services or their rights as passengers and tourists . facilitating free movement has therefore the potential to enhance citizens ' possibilities to fully benefit from the single market , whilst being a key driver for growth . ### in particular , free movement and workers ' mobility have helped mitigate somewhat the consequences of industrial change , of new work patterns and of demographic change on the labour market . at the same time , free movement either enables , as an essential condition , or stimulates the exercise by citizens of a broad range of rights available to them under union law , such as their rights as consumers to access goods and services , their rights as passengers and tourists , such as free movement without any discrimination based on nationality between workers of the member states as regards employment , remuneration and other conditions of work and employment , ensuring that migrant citizens receive equal treatment and are not used as a cheap labour force . facilitating free movement has the potential to enhance citizens ' possibilities to fully benefit from the internal market , but labour mobility should be combined with the safeguarding of workers ' social security and trade union rights and not be interpreted by some employers as an opportunity to reduce wages , cut back on social security or , in general , to downgrade working conditions .


### accordingly , the stockholm programme puts the citizen at the heart of european policies in the field of freedom , security and justice . it focuses its actions on ‘ building a citizen’s europe’ , including by ensuring the full exercise of the citizens ' right to free movement . ### accordingly , the stockholm programme puts the citizen at the heart of european policies in the field of freedom , security and justice . it focuses its actions on ‘ building a citizen’s europe’ , including by ensuring the full exercise of the citizens ' right to free movement and residence .


### – exchange of information , sharing of experience and good practices of national , regional , local administrations and other organisations ; ### – exchange of information , sharing of experience and good practices of national , regional and local administrations , associations , non - governmental organisations and other organisations ;


### - strengthening of the role and visibility of the multilingual europe direct and your europe web portal as key elements of a ' one - stop - shop ' information system on union citizens ' rights ; ### - strengthening of the role and visibility of the multilingual europe direct , your europe and eures web portal as key elements of a ' one - stop - shop ' information system on union citizens ' rights and options including information on the rights of workers and their families in the relevant country of employment as well as initiatives such as youth on the move , with an increasing use of digital communication tools and social networks ;


### the right to move and reside freely within the territory of the member states is highly valued by union citizens as a core individual right deriving from union citizenship . as such , it demonstrates and promotes a better understanding of the value of european integration , as well as citizens ' participation in shaping the european union . when extending aspects of their lives beyond national borders by travelling to other member states or settling there , citizens become aware and take advantage of the broad array of rights granted to them under union law in cross - border situations . exercising the right to free movement and residence therefore contributes to making union citizenship a tangible reality in the daily life of citizens . ### the right to move , reside , work and study freely within the territory of the member states , without any kind of discrimination , is highly valued by union citizens as a core individual right , a fundamental freedom and as a personal upgrade at professional level deriving from union citizenship . as such , it demonstrates and promotes a better understanding of the positive aspects of european integration and inclusion , as well as citizens ' participation in shaping the european union . when extending aspects of their lives beyond national borders by travelling to other member states , working , studying or settling there , citizens become aware and take advantage of the broad array of rights granted to them under union law in cross - border situations . exercising the right to free movement and residence therefore contributes to making union citizenship a tangible reality in the daily life of citizens and to strengthening cohesion and togetherness .


### given that the right to free movement significantly improves individuals ' lives , it is vital that information about the existence of this right and the conditions for exercising it is available as broadly as possible . as all union citizens are potential beneficiaries of this right , awareness raising efforts should be made across the union . ### given that the right to free movement can make mobility easier in many different ways , it is of key importance that information about the existence of this right and the conditions for exercising it is available as broadly as possible . it should therefore be easily accessible in all the official languages of the union and for people with disabilities . awareness raising efforts should be made across the union to ensure that all potential beneficiaries are informed about their rights .


### a european year of citizens in 2013 will provide a very timely opportunity to raise the awareness of the general public about the rights attached to union citizenship and thus to contribute to the objective of facilitating the exercise of the right to free movement . ### a european year of citizens in 2013 will provide a very timely opportunity to raise the awareness of the general public about the rights attached to union citizenship and thus to contribute inter alia to the objective of facilitating the exercise of the right to free movement , with the involvement of civil society representatives , particularly associations .


### the primary responsibility for raising citizens ' awareness of their rights as union citizens rests with member states ; action at union level complements and supplements national actions in this respect , as highlighted in the political declaration ' communicating europe in partnership ' signed on 22 october 2008 by the european parliament , the council and the commission . ### the primary responsibility for raising citizens ' awareness of their rights as union citizens rests with the member states , which should carry out their obligations to the full and show they are aware of their responsibility for a shared union . this includes providing an intensive flow of accompanying information and targeted reporting on the activities of the union institutions . action at union level complements and supplements national actions in this respect , as highlighted in the political declaration ' communicating europe in partnership ' signed on 22 october 2008 by the european parliament , the council and the commission .


### in its ' resolution of 15 december on the situation of fundamental rights in the european union - effective implementation after the entry into force of the treaty of lisbon ' the european parliament called on the commission to devote the 2013 european year to citizenship in order to give momentum to the debate on union citizenship and inform union citizens of their rights , in particular the new rights resulting from the entry into force of the treaty of lisbon . ### in its resolution of 15 december 2010 on the situation of fundamental rights in the european union - effective implementation after the entry into force of the treaty of lisbon , the european parliament called on the commission to devote the 2013 european year to citizenship in order to give momentum to the debate on union citizenship and inform union citizens of their new rights and freedoms , in particular the new rights resulting from the entry into force of the treaty of lisbon , such as the ' european citizens ' initiative ' and the individual rights laid down in the charter .


### - to stimulate a debate about the impact and potential of the right to free movement , as an inalienable aspect of union citizenship , in particular in terms of strengthening societal cohesion and mutual understanding between union citizens and the bond between citizens and the union . ### - to stimulate a debate about the impact and potential of the right to free movement and its implementation by member states , as an inalienable aspect of union citizenship , without discrimination on the grounds of nationality or ethnic origin and as a fundamental freedom , in particular in terms of strengthening societal cohesion , social integration , employment , quality education and mutual understanding between union citizens and the bond between citizens and the union .


### awareness of the electoral rights guaranteed to union citizens is of primary importance in this respect . union citizens should be fully aware of their right to vote and stand as candidates in the municipal and european parliament elections in their member state of residence . at the same time , political participation can contribute to the integration of union citizens into the society of their chosen member states of residence . ### knowledge of the electoral rights guaranteed to union citizens is of primary importance in this respect . union citizens should be fully aware of their right to vote and stand as candidates in the municipal and european parliament elections in their member state of residence . at the same time , political participation can contribute to the integration of union citizens into the society of their chosen member states of residence .


### the rights inherent to citizenship of the union are incorporated in the charter of fundamental rights of the european union . according to the charter ' s preamble , the union ' places the individual at the heart of its activities , by establishing a citizenship of the union and by creating an area of freedom , security and justice ' . chapter v of the charter sets down ' citizens ' rights ' , including , in its article 45 , the right of every citizen of the union to move and reside freely within the territory of the member states . ### the rights inherent to citizenship of the union are incorporated in the charter of fundamental rights of the european union . according to the charter ' s preamble , the union ' is founded on the indivisible and universal values of human dignity , freedom , equality and solidarity ' and ' places the individual at the heart of its activities , by establishing the citizenship of the union and by creating an area of freedom , security and justice ' . chapter v of the charter sets down ' citizens ' rights ' , including , in its article 45 , the right of every citizen of the union to move and reside freely within the territory of the member states . that right should therefore , without further delay , be granted to romanian and bulgarian nationals .


### the commission shall convene meetings of representatives of european organisations or bodies active in the field of defending citizens ' rights and stakeholders to assist the commission in implementing the european year at union level . ### the commission shall convene meetings of representatives of european organisations , civil society associations or bodies active in the fields of citizenship and defending citizens ' rights , education and culture , and stakeholders , to assist the commission in implementing the european year at union level .


### the commission shall convene meetings of representatives of european organisations or bodies active in the field of defending citizens ' rights and stakeholders to assist the commission in implementing the european year at union level . ### the commission shall convene meetings of representatives of european organisations civil society associations or bodies active in the field of citizenship and in defending citizens ' rights , educational and cultural rights and the rights of stakeholders to assist the commission in implementing the european year at union level .


### despite the fact that the right to free movement and residence is firmly anchored in primary union law and substantially developed in secondary law , a gap still remains between the applicable legal rules and the reality confronting citizens when they seek to exercise this right in practice . aside from an uncertainty over the advantages of being mobile , union citizens perceive too many practical obstacles with regard to living and working elsewhere in the union . ### despite the fact that the right to free movement and residence is firmly anchored in primary union law and substantially developed in secondary law and despite the union programmes aimed at promoting free movement of workers or job mobility , a gap still remains between the applicable legal rules and the reality confronting citizens when they seek to exercise this right in practice . aside from an uncertainty over the advantages of being mobile , union citizens perceive too many practical obstacles and often face difficulties relating to their nationality , their ethnic origin , their social and marital status , such as the rights of international couples , or citizenship , coordination of social security or access to public services , due to legal and administrative measures imposed by the some member states which are not in line with union rules , or are interpreted in a manner contrary to union law with regard to living and working elsewhere in the union , including lack of access to information regarding their rights and the procedures to be followed . the key objectives of this european year of citizens should be to improve the effective exercise of rights by citizens and remove practical obstacles .


### supporting borders management , to ensure , on one hand , a high level of protection of external borders and , on the other hand , the smooth crossing of the external borders in conformity with the schengen acquis . ### supporting borders management , to ensure , on one hand , a high level of protection of external borders and , on the other hand , the smooth crossing of the external borders in conformity with the schengen acquis , and guarantee access to the asylum procedure , irrespective of the method of arrival on the territory of a member state , in accordance with international obligations of the member states concerning human rights and including the principle of non - refoulement .


### reinforcing the cooperation between member states operating in third countries as regards the flows of third - country nationals into the territory of member states , as well as the cooperation with third countries in this regard . ### reinforcing in particular cooperation , including cultural cooperation with third countries of which numerous nationals are seeking to settle permanently in the territory of member states .


### setting up and running it systems , their communication infrastructure and equipment supporting the management of migration flows across the external borders of the union ; ### setting up and running their communication infrastructure and it equipment supporting the management of migration flows across the external borders of the union , while ensuring strict respect for human rights and in particular eu personal data protection legislation ;


### measures in and in relation to third countries supported through this instrument should be taken in synergy and coherence with other actions outside the eu supported through union external assistance instruments , both geographic and thematic . in particular , in implementing such actions full coherence should be sought with the principles and general objectives of the union external action and foreign policy related to the country or region in question . they should not be intended to support actions directly development - oriented and they should complement , when appropriate , the financial assistance provided through external aid instruments . coherence will also be sought with the union humanitarian policy , in particular as regards the implementation of emergency measures . ### measures in and in relation to third countries supported through this instrument should be taken in synergy and coherence with other actions outside the eu supported through union external assistance instruments , both geographic and thematic . in particular , in implementing such actions full coherence should be sought with the principles and general objectives of the union external action and foreign policy related to the country or region in question . they should not be intended to support actions directly development - oriented and they should complement , when appropriate , the financial assistance provided through external aid instruments . coherence will also be sought with the international obligations of the union and member states regarding human rights , democracy with its principles and values and the rule of law .


### which waste management process will be applied within the facility : incineration , landfilling or other waste treatment method and provide evidence that the applied process will be carried out without endangering human health , without harming the environment and , in particular : ### which waste treatment process will be applied within the facility : incineration , landfilling or other waste treatment method and provide evidence that the applied process will be carried out without endangering human health , without harming the environment and , in particular :


### an inventory of hazardous materials shall be kept on board of each new ship . ### member states shall ensure that an inventory of all hazardous materials shall be kept on board of each new eu ship and every other ship no later than one year after the adoption of this regulation .


### inventory of hazardous materials ### review and amendment of the list of restricted substances in annex i


### an inventory of hazardous materials shall be kept on board of each new ship . ### member states shall ensure that an inventory of hazardous materials shall be established and kept available on board each new eu ship .


### control of hazardous materials ### prevention and clean production


### to ensure the advantages of the preferential import arrangements are limited only to rice originating in bangladesh , a certificate of origin should be issued and an export tax of an amount corresponding to the reduction of the import duty should be collected by the exporting country . ### to ensure the advantages of the preferential import arrangements are limited only to rice originating in bangladesh , a certificate of origin should be issued . this regulation recognises the right of the exporting country to collect an export tax of an amount it deems appropriate .


### there is a need to build upon the experience gained during the first decade of functioning of economic and monetary union . ### there is an urgent need to draw lessons from the difficult first decade after the establishment of the economic and monetary union and , in particular , from the persistent economic crisis , continuing , intolerably high levels of unemployment and , increasing divergences between member states in the euro zone , and from vulnerability to speculatory attacks of the union .


### a european agency for the operational management of the second - generation schengen information system , the visa information system , eurodac and for developing and managing other large - scale information technology systems , in application of title v of the treaty on the functioning of the european union is hereby established . ### a european agency for the operational management of the second - generation schengen information system , the visa information system , eurodac , in application of title v of the treaty on the functioning of the european union is hereby established .


### the maximum co - financing rate for the projects referred to in article 18 shall be 70% of eligible costs . by way of exception , the maximum co - financing rate for projects referred to in article 18 points and shall be 80% of eligible costs . ### the maximum co - financing rate for the projects referred to in article 18 shall be 70% of eligible costs . by way of exception , the maximum co - financing rate for projects referred to in article 18 points and shall be 80% of eligible costs . less developed regions , as defined in regulation no &#8230 ; / &#8230 ; [ common provisions regulation ] , shall be entitled to an increased rate of up to 85% of eligible costs .


### at least 50% of the budgetary resources allocated to projects supported by way of action grants under the sub - programme for environment shall be dedicated to projects supporting the conservation of nature and biodiversity . ### at least 60% of the budgetary resources allocated to projects supported by way of action grants under the sub - programme for environment shall be dedicated to projects supporting the conservation of nature and biodiversity .


### member states may fulfil their obligation under paragraph 1 by ensuring the existence of a residual adr entity which is competent to deal with disputes as referred to in paragraph 1 for the resolution of which no existing adr entity is competent . ### member states may fulfil their obligation under paragraph 1 by setting up a residual adr entity which is competent to deal with disputes as referred to in paragraph 1 for the resolution of which no existing adr entity is competent .


### member states shall ensure that disputes covered by this directive can be submitted to an adr entity which complies with the requirements set out in this directive . ### member states shall facilitate access by consumers to adr procedures and shall ensure that disputes covered by this directive can be submitted to adr entities which comply with the quality criteria set out in this directive if both the trader and the consumer agree to do so .


### member states shall ensure that traders established on their territories inform consumers about the adr entities by which they are covered and which are competent to deal with potential disputes between themselves and consumers . such information shall include the addresses of the relevant adr entities ' websites and specify whether or not the trader commits to use these entities to resolve disputes with consumers . ### member states shall ensure that traders established on their territories inform consumers about the adr entities by which they are covered and which are competent to deal with potential disputes between themselves and consumers . such information shall include the addresses of the relevant adr entities ' websites and specify whether or not the trader commits to use these entities to resolve disputes with consumers . such information shall include the addresses of the relevant adr entities ' websites .


### in order to ensure that adr entities function properly and effectively , they should be closely monitored . the commission and competent authorities under this directive should publish and update a list of adr entities that comply with this directive . other bodies , such as adr entities , consumer associations , business associations and the european consumer centre network , should also publish this list . in addition , competent authorities should publish regular reports on the development and functioning of adr entities . adr entities should notify to competent authorities specific information on which those reports should be based . member states should encourage adr entities to provide such information using commission recommendation 2010 / 304 / eu on the use of a harmonised methodology for classifying and reporting consumer complaints and enquiries . ### in order to ensure that adr entities function properly and effectively , member states should designate a competent authority or authorities which should closely monitor and supervise those entities . the commission and competent authorities under this directive should publish and update a list of adr entities that comply with this directive . other bodies , such as adr entities , consumer associations , business associations and the european consumer centre network , should also publish this list . in addition , competent authorities should publish regular reports on the development and functioning of adr entities in their member states . adr entities should notify to competent authorities specific information on which those reports should be based . member states should encourage adr entities to provide such information using commission recommendation 2010 / 304 / eu on the use of a harmonised methodology for classifying and reporting consumer complaints and enquiries .


### this directive is to contribute to the functioning of the internal market and to the achievement of a high level of consumer protection by ensuring that disputes between consumers and traders can be submitted to entities offering impartial , transparent , effective and fair alternative dispute resolution procedures . ### this directive aims at contributing to the achievement of a high level of consumer protection in cross - border transactions and thus at contributing to the well - functioning of the internal market by promoting that in the case of cross - border transactions disputes can be submitted on a voluntary basis by consumers against traders to impartial and transparent adr entities offering fast , effective and fair alternative dispute resolution procedures . 2 . this directive does not prevent member states from adopting or maintaining rules that go beyond what is provided for in this directive .


### member states should ensure that disputes covered by this directive can be submitted to an adr entity fulfilling the requirements set out in this directive . member states should have the possibility to fulfil this obligation by relying on existing adr entities and adjusting their scope of application , if needed , or by providing for the creation of new adr entities . this directive should not oblige member states to create a specific adr entity in each retail sector . member states should have the possibility to provide for the creation of a residual adr entity that deals with disputes for the resolution of which no specific entity is competent . ### member states should facilitate business and consumer organisations to set up adr entities or to adjust the scope of application of existing , well - functioning adr entities , complying with the quality criteria set out in this directive . this directive should not oblige member states to create a specific adr entity in each retail sector . member states should have the possibility to provide for the creation of a residual adr entity that deals with cross - border disputes for the resolution of which no specific entity is competent .


### in order to ensure that adr entities function properly and effectively , they should be closely monitored . the commission and competent authorities under this directive should publish and update a list of adr entities that comply with this directive . other bodies , such as adr entities , consumer associations , business associations and the european consumer centre network , should also publish this list . in addition , competent authorities should publish regular reports on the development and functioning of adr entities . adr entities should notify to competent authorities specific information on which those reports should be based . member states should encourage adr entities to provide such information using commission recommendation 2010 / 304 / eu on the use of a harmonised methodology for classifying and reporting consumer complaints and enquiries . ### in order to ensure that adr entities function properly and effectively , member states should designate a competent authority or authorities which should closely monitor and supervise those entities . the commission and competent authorities under this directive should publish and update a list of adr entities that comply with this directive . other bodies , such as adr entities , consumer associations , business associations and the european consumer centre network , should also publish this list . in addition , competent authorities should publish regular reports on the development and functioning of adr entities in their member states , which will be monitored and assessed on a regular basis by the commission . adr entities should notify to competent authorities specific information on which those reports should be based . member states should encourage adr entities to provide such information using commission recommendation 2010 / 304 / eu on the use of a harmonised methodology for classifying and reporting consumer complaints and enquiries .


### this directive shall apply to procedures for the out - of - court resolution of contractual disputes arising from the sale of goods or provision of services by a trader established in the union to a consumer resident in the union through the intervention of a dispute resolution entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution , hereinafter ' adr procedures ' . ### this directive shall apply to procedures for the out - of - court resolution of domestic and cross - border contractual disputes arising from the sale of goods or provision of services by a trader established in the union to a consumer resident in the union through the intervention of a dispute resolution entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution .


### the executive director of the agency shall provide the commission and the management board annually with information on the components that may have a bearing on the costs to be covered by the fees provided for in this regulation . this information shall include a cost breakdown related to the previous year and a forecast for the following year . the executive director of the agency shall also provide the commission and the management board once per year with the performance information set out in part v of the annex based on the performance indicators referred to in paragraph 3 . ### the executive director of the agency shall provide in the annual report delivered to the european parliament , the council , the commission , the european economic and social committee , the court of auditors and the member states according to article 65 paragraph 10 of regulation no 726 / 2004 with information on the components that may have bearing on the costs to be covered by the fees provided for in this regulation . this information shall include a cost breakdown related to the previous year and a forecast for the following year . the agency shall also publish this overview in its public annual report . the executive director of the agency shall also provide the commission and the management board once per year with the performance information set out in part v of the annex based on the performance indicators referred to in paragraph 3 .


### the executive director of the agency shall provide the commission and the management board annually with information on the components that may have a bearing on the costs to be covered by the fees provided for in this regulation . this information shall include a cost breakdown related to the previous year and a forecast for the following year . the executive director of the agency shall also provide the commission and the management board once per year with the performance information set out in part v of the annex based on the performance indicators referred to in paragraph 3 . ### the executive director of the agency shall provide in the annual report delivered to the european parliament , the council , the commission , the european economic and social committee , the court of auditors and the member states according to article 65 paragraph 10 of regulation no 726 / 2004 with information on the components that may have bearing on the costs to be covered by the fees provided for in this regulation . this information shall include a cost breakdown related to the previous year and a forecast for the following year . the agency shall also publish this overview in its public annual report . the executive director of the agency shall also provide the commission and the management board once per year with the performance information set out in part v of the annex based on the performance indicators .


### the commission should be empowered to adopt delegated acts in accordance with article 290 of the treaty . in particular , delegated acts should be adopted in respect of the conditions for buy - back programmes and stabilisation of financial instruments , the indicators for manipulative behaviour listed in annex 1 , the threshold for determining the application of the public disclosure obligation to emission allowance market participants , the conditions for drawing up insider lists and the threshold and conditions relating to managers’ transactions . it is of particular importance that the commission carry out appropriate consultations during its preparatory work , including at expert level . the commission , when preparing and drawing - up delegated acts , should ensure a simultaneous , timely and appropriate transmission of relevant documents to the european parliament and council . ### the commission should be empowered to adopt delegated acts in accordance with article 290 of the treaty . in particular , delegated acts should be adopted in respect of the conditions for buy - back programmes and stabilisation of financial instruments , the indicators for manipulative behaviour listed in annex 1 , the conditions for drawing up insider lists and the threshold and conditions relating to managers’ transactions . it is of particular importance that the commission carry out appropriate consultations during its preparatory work , including at expert level . the commission , when preparing and drawing - up delegated acts , should ensure a simultaneous , timely and appropriate transmission of relevant documents to the european parliament and council .


### physically protect data , including by making contingency plans for the protection of critical infrastructure ; ### physically protect data , including by making contingency plans for the protection of relevant infrastructure ;


### each member state shall promptly take the fingerprints of all fingers of every third country national or stateless person of at least 14 years of age who is apprehended by the competent control authorities in connection with the irregular crossing by land , sea or air of the border of that member state having come from a third country and who is not turned back or who remains physically on the territory of the member states and who is not kept in custody , confinement or detention during the entirety of the period between apprehension and removal on the basis of the decision to turn them back . ### each member state shall , whilst fully respecting the safeguards laid down in the charter of fundamental rights of the european union , the european convention on human rights and the united nations convention on the rights of the child , promptly take the fingerprints of all fingers of every third country national or stateless person of at least 14 years of age who is apprehended by the competent control authorities in connection with the irregular crossing by land , sea or air of the border of that member state having come from a third country and who is not turned back .


### in view of ensuring equal treatment for all applicants and beneficiaries of international protection , as well as in order to ensure consistency with current union asylum acquis , in particular with council directive 2004 / 83 / ec of 29 april 2004 on minimum standards for the qualification and status of third country nationals or stateless persons as refugees or as persons who otherwise need international protection and the content of the protection granted1 and regulation no [ … / … ] [ establishing the criteria and mechanisms for determining the member state responsible for examining an application for international protection lodged in one of the member states by a third - country national or a stateless person ] , it is appropriate to extent the scope of this regulation to order to include applicants for subsidiary protection and persons enjoying subsidiary protection . ________________ 1 oj l 304 , 30 . 9 . 2004 , p . 12 . ### with a view of ensuring equal treatment for all applicants for and beneficiaries of international protection , as well as in order to ensure consistency with the current union asylum acquis , in particular with directive 2011 / 95 / eu of the european parliament and of the council of 13 december 2011 on standards for the qualification of third - country nationals or stateless persons as beneficiaries of international protection , for a uniform status for refugees and for persons eligible for subsidiary protection , and for the content of the protection granted1 and regulation no [ … / … ] [ establishing the criteria and mechanisms for determining the member state responsible for examining an application for international protection lodged in one of the member states by a third - country national or a stateless person ] , it is appropriate to extend the scope of this regulation in order to include applicants for subsidiary protection and persons enjoying subsidiary protection . ________________ 1 oj l 337 , 20 . 12 . 2011 , p . 9 .


### in view of ensuring equal treatment for all applicants and beneficiaries of international protection , as well as in order to ensure consistency with current union asylum acquis , in particular with council directive 2004 / 83 / ec of 29 april 2004 on minimum standards for the qualification and status of third country nationals or stateless persons as refugees or as persons who otherwise need international protection and the content of the protection granted and regulation no [ … / … ] [ establishing the criteria and mechanisms for determining the member state responsible for examining an application for international protection lodged in one of the member states by a third - country national or a stateless person ] , it is appropriate to extent the scope of this regulation to order to include applicants for subsidiary protection and persons enjoying subsidiary protection . ### in view of ensuring equal treatment for all applicants and beneficiaries of international protection , as well as in order to ensure consistency with current union asylum acquis , in particular with directive 2011 / 95 / eu of the european parliament and of the council of 13 december 2011 on standards for the qualification of third - country nationals or stateless persons as beneficiaries of international protection , for a uniform status for refugees or for persons eligible for subsidiary protection , and for the content of the protection granted1 and regulation no [ … / … ] [ establishing the criteria and mechanisms for determining the member state responsible for examining an application for international protection lodged in one of the member states by a third - country national or a stateless person ] , it is appropriate to extent the scope of this regulation to order to include applicants for subsidiary protection and persons enjoying subsidiary protection . _______________ 1 oj l 337 , 20 . 12 . 2011 , p . 9 .


### where final identification in accordance with paragraph 4 reveal that the result of the comparison received from the central system is inaccurate , member states shall communicate this fact to the commission and to the agency . ### where final identification in accordance with paragraph 4 reveals that the result of the comparison received from the central system is inaccurate , member states shall communicate this fact to the commission and to the agency .


### the following cross - cutting issues shall be mainstreamed in all programmes : the promotion of human rights , gender equality , women empowerment , non - discrimination , democracy , good governance , the rights of the child and indigenous peoples ' rights , social inclusion and the rights of persons with disabilities , environmental sustainability including addressing climate change and combating hiv / aids . ### the following cross - cutting issues shall be mainstreamed in all programmes : the promotion of human rights , gender equality , women empowerment ; promotion of the right to stable employment with rights and the right to equality between women and men in balancing their work , family and personal life ; combating all forms of gender violence in the workplace , in family and society ; the right to live with dignity , without poverty and without social exclusion ; non - discrimination , democracy , good governance , the rights of the child and indigenous peoples’ rights , social inclusion and the rights of persons with disabilities , environmental sustainability including addressing climate change and combating hiv / aids .


### member states shall ensure that , before the conclusion of the credit agreement , a thorough assessment of the consumer ' s creditworthiness is conducted by the creditor , based on criteria including the consumer ' s income , savings , debts and other financial commitments . that assessment shall be carried out on the basis of the necessary information , obtained by the creditor or , where applicable , credit intermediary from the consumer and from relevant internal or external sources and shall respect the requirements with regard to necessity and proportionality set out in article 6 of directive 95 / 46 / ec . member states shall ensure that creditors establish appropriate processes to assess the creditworthiness of the consumer . these processes shall be reviewed at regular intervals and up - to - date records of those processes shall be maintained . ### member states shall ensure that , before the conclusion of the credit agreement , a thorough assessment of the consumer ' s creditworthiness and the affordability of the credit agreement and its conditions to the consumer are conducted by the creditor , based on criteria that should be made public including the consumer ' s income , savings , debts and other financial commitments . that assessment shall be carried out on the basis of the necessary information , obtained by the creditor or , where applicable , credit intermediary from the consumer and from relevant internal or external sources and shall respect the requirements with regard to necessity and proportionality set out in article 6 of directive 95 / 46 / ec . member states shall ensure that creditors establish appropriate processes to assess the consumer ' s creditworthiness and affordability of the credit agreement and its conditions to the consumer in the interest of consumers . these processes shall be reviewed at regular intervals and up - to - date records of those processes shall be maintained .


### if the competent authority decides to grant development consent , it shall ensure that the development consent includes measures to monitor the significant adverse environmental effects , in order to assess the implementation and the expected effectiveness of mitigation and compensation measures , and to identify any unforeseeable adverse effects . ### if the competent authority decides to grant development consent , it shall ensure that the development consent includes measures to monitor the significant adverse environmental effects of both construction and operational phases , , in order to assess the implementation and the expected effectiveness of mitigation and compensation measures , and to identify any unforeseeable adverse effects and to facilitate corrective action .


### the type of parameters to be monitored and the duration of the monitoring shall be proportionate to the nature , location and size of the proposed project and the significance of its environmental effects . ### the type of parameters to be monitored and the duration of the monitoring shall be proportionate to the nature , location and size of the proposed project and the significance of its environmental effects . these findings shall be submitted to the competent authority and made publicly available .


### the competent authority , after having consulted the authorities referred to in article 6 and the developer , shall determine the scope and level of detail of the information to be included by the developer in the environmental report , in accordance with paragraph 1 of this article . in particular , it shall determine : ### the competent authority after having consulted the authorities referred to in article 6 the developer and the public concerned , shall determine the scope and level of detail of the information to be included by the developer in the environmental report , in accordance with paragraph 1 of this article . in particular , it shall determine :


### member states may also decide to make available to the public the information referred to in paragraph 1 , when the competent authority concludes its environmental impact assessment of the project . ### member states shall make available to the public the information referred to in paragraph 1 , when the competent authority concludes its environmental impact assessment of the project .


### where an environmental impact assessment must be carried out in accordance with articles 5 to 10 , the developer shall prepare an environmental report . the environmental report shall be based on the determination pursuant to paragraph 2 of this article and include the information that may reasonably be required for making informed decisions on the environmental impacts of the proposed project , taking into account current knowledge and methods of assessment , the characteristics , technical capacity and location of the project , the characteristics of the potential impact , alternatives to the proposed project and the extent to which certain matters are more appropriately assessed at different levels including the planning level , or on the basis of other assessment requirements . the detailed list of information to be provided in the environmental report is specified in annex iv . ### where an environmental impact assessment must be carried out in accordance with articles 5 to 10 , the developer shall prepare an environmental report . the environmental report shall be based on the determination pursuant to paragraph 2 of this article and include the information that may reasonably be required for making informed decisions on the environmental impacts of the proposed project , taking into account current knowledge and methods of assessment , the characteristics , technical capacity and location including the initial emission load of the project , the characteristics of the potential impact , alternatives to the proposed project and the extent to which certain matters are more appropriately assessed at different levels including the planning level , or on the basis of other assessment requirements . the detailed list of information to be provided in the environmental report is specified in annex iv .


### unless the parties have agreed otherwise , the trader shall deliver the goods by transferring the material possession of the goods to the consumer or to a third party , other than the carrier and indicated by the consumer , within a maximum of thirty days from the day of the conclusion of the contract . ### unless the parties have agreed otherwise , the trader shall deliver the goods immediately , by transferring the material possession of the goods to the consumer or to a third party , other than the carrier and indicated by the consumer . in any case the trader shall deliver the goods within a maximum of thirty days from the day of the conclusion of the contract .


### member states may not maintain or introduce , in their national law , provisions diverging from those laid down in this directive , including more or less stringent provisions to ensure a different level of consumer protection . ### member states may , in order to ensure a higher level of consumer protection , maintain or introduce , in their national law , provisions diverging from those laid down in this directive .