### passengers may submit a complaint to any railway undertaking , ticket vendor , railway station or infrastructure manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request . ### passengers may submit a complaint to any railway undertaking , ticket vendor or station manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger that the passenger will get a reply within a period of less than three months from the date of receipt of the complaint .


### upon request , &#160 ; a station manager , a railway undertaking , a ticket vendor or a tour operator shall provide persons&#160 ; with disabilities and persons with reduced mobility with information&#160 ; , including in accessible formats in accordance with the accessibility requirements laid down in regulation no 454 / 2011 and directive xxx , on the accessibility of&#160 ; the station and associated facilities , rail services and on the access conditions of rolling stock in accordance with the access rules referred to in article 20 and shall inform persons&#160 ; with disabilities and persons with reduced mobility about facilities on board . ### upon request , a station manager , a railway undertaking , a ticket vendor or a tour operator shall provide persons&#160 ; with disabilities and persons with reduced mobility with information , including in accessible formats in accordance with the accessibility requirements laid down in regulation no 454 / 2011 and directive xxx , on the accessibility of&#160 ; the station and associated facilities , rail services and on the access conditions of rolling stock in accordance with the access rules referred to in article 20 and shall inform persons with disabilities and persons with reduced mobility about facilities on board . that information shall also be made available on the website of the station manager or railway undertaking in an accessible manner .


### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey with a through - ticket , that arrival at the final destination under the transport contract will be subject to a delay of more than 60 minutes , the passenger shall immediately have the choice between one of the following : ### where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey , that arrival at the final destination will be subject to a delay of more than 45 minutes , the passenger shall immediately have the choice between one of the following :


### without prejudice to social tariffs , railway undertakings or ticket vendors shall offer contract conditions and tariffs to the general public without direct or indirect discrimination on the basis of the final customer’s nationality or residence , or the place of establishment of the railway undertaking or ticket vendor within the union . ### without prejudice to social tariffs , railway undertakings , tour operators or ticket vendors shall offer contract conditions and tariffs to the general public without direct or indirect discrimination on the basis of the final customer’s nationality or residence , or the place of establishment of the railway undertaking , tour operators or ticket vendor within the union .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings , tour operators and ticket vendors offering transport contracts on their own behalf or on behalf of one or more railway undertakings shall provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned .


### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by an assistance dog in accordance with any relevant national rules . ### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory rules for barrier - free and independent access for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by a certified service animal or an accompanying person , both free of charge , in accordance with any relevant national rules , and shall ensure that spontaneous rail travel without the need for lengthy planning is possible for persons with disabilities and persons with reduced mobility .


### ‘ person with disabilities ’ and ‘ person with reduced mobility’ means any person who has a permanent or temporary physical , mental , intellectual or sensory impairment which , in interaction with various barriers , may hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced due to age ; ### ‘ person with disabilities’ and ‘ person with reduced mobility’ means any person who has a permanent or temporary physical , mental , intellectual or sensory impairment which , in interaction with various barriers , may hinder their full and effective use of transport on an equal basis with other passengers or whose mobility when using transport is reduced ;


### where there is no ticket office or accessible ticketing machine in the station of departure , persons with disabilities and persons with reduced mobility shall be permitted to buy tickets on board the train at no extra cost . ### where there is no ticket office or accessible ticketing machine in the station of departure , or any other means of purchasing tickets in advance , passengers shall be permitted to buy tickets on board the train at no extra cost .


### passengers may submit a complaint to any railway undertaking , ticket vendor , railway station or infrastructure manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger by what date within a period of less than three months from the date of receipt of the complaint a reply can be expected . railway undertakings , ticket vendors , station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request . ### passengers may submit a complaint to any railway undertaking , ticket vendor , railway station or infrastructure manager involved . complaints shall be submitted within six months of the incident that is the subject of the complaint . within one month of receiving the complaint , the addressee shall either give a reasoned reply or , in justified cases , inform the passenger that the passenger will get a reply within a period of less than three months from the date of receipt of the complaint .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall routinely provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which one or several transport contracts are offered by the railway undertaking concerned . ticket vendors and tour operators shall also provide this information , which shall be made available by railway undertakings in accordance with paragraph 5 .


### in the absence of accompanying staff on board a train , railway undertakings shall make reasonable efforts to enable persons with disabilities or persons with reduced mobility to have access to travel by rail . ### in the absence of accompanying staff on board a train , railway undertakings shall nevertheless enable persons with disabilities or persons with reduced mobility to have access to travel by rail .


### all railway undertakings&#160 ; , ticket vendors , station managers and infrastructure managers of stations handling more than 10&#160 ; 000 passengers per day on average over a year shall&#160 ; each set up a complaint - handling mechanism for the rights and obligations covered in this regulation&#160 ; in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers . ### all railway undertakings , ticket vendors and station managers shall&#160 ; each set up a complaint - handling mechanism for the rights and obligations covered in this regulation&#160 ; in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers . passengers should be able to file complaints in the official language of the country , in english and in the languages of neighbouring countries .


### the national enforcement bodies shall publish statistics on their activity , including on sanctions applied , every year , at the latest at the end of april of the following calendar year . ### each year the national enforcement bodies shall publish reports with statistics on their websites detailing the number and type of complaints that they have received , and detailing the outcome of their enforcement actions , including the sanctions that they have applied . this shall be done for each year by no later than the first day of april of the succeeding year . in addition , those reports shall be made available on the website of the european union agency for railways .


### users’ rights to rail services include the receipt of information regarding the service both before and during the journey . whenever possible , railway undertakings and ticket vendors should provide this information in advance and as soon as possible . that information should be provided in accessible formats for persons with disabilities or persons with reduced mobility . ### users’ rights to rail services include the receipt of information regarding service and all available optimal single rail journey options both before , and during and after the journey . whenever possible , all ticket vendors , both those that belong to railway undertakings as well independent third party ticket vendors , should provide this information in advance and as soon as possible , using data provided by railway undertakings and infrastructure companies . that information should be provided in accessible formats for persons with disabilities or persons with reduced mobility . railway undertakings should enable ticket vendors to provide passengers with all relevant information .


### railway undertakings and ticket vendors shall offer tickets and , where available , through - tickets and reservations . they shall make all possible efforts to offer through - tickets , including for journeys across borders and with more than one railway undertaking . ### railway undertakings and ticket vendors shall offer tickets and through - tickets and reservations . they shall offer through - tickets , including for journeys across borders and with more than one railway undertaking .


### assistance shall be provided on condition that the railway undertaking , the station manager , the ticket vendor or the tour operator with which the ticket was purchased is notified of the person ' s need for such assistance at least 48 hours before the assistance is needed . where&#160 ; a ticket&#160 ; or season ticket permits multiple journeys , one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided . such notifications shall be forwarded to all other railway undertakings and station managers involved in the person ' s journey ; ### the notice required for the provision of assistance shall vary depending on the number of passengers stations handle per day on average over a year . assistance shall be provided on condition that the railway undertaking , the station manager or the tour operator with which the ticket was purchased is notified of the person’s need for such assistance before the assistance is needed : - in the case of stations which handle more than 10 000 passengers per day on average over a year , one hour before the assistance is needed , - in the case of stations which handle between 1 000 and 10 000 passengers per day on average over a year , three hours before the assistance is needed , - in the case of stations which handle fewer than 1 000 passengers per day on average over a year , nine hours before the assistance is needed . where a ticket or season ticket permits multiple journeys , one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided . such notifications shall be forwarded to all other railway undertakings and station managers involved in the person’s journey ;


### articles 5 , 10 , 11 and 25 and chapter v shall apply to all rail passenger services referred to in paragraph 1 , including services exempted in accordance with points and of paragraph 2 . ### articles 5 , 10 , 11 and 25 shall apply to all rail passenger services referred to in paragraph 1 , including services exempted in accordance with points and of paragraph 2 .


### passengers’ rights in the event of cancellation or delay ; ### passengers’ rights and compensation in the event of disruption , such as cancellation or delay ;


### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or ticket vendor or by the station manager as soon as such information is available . ### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking , tour operator or ticket vendor or by the station manager as soon as such information is available . station managers , infrastructure managers and railway undertakings provide ticket vendors with information in real time and in the appropriate format .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall routinely provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available .


### assistance shall be provided on condition that the person with disabilities or person with reduced mobility presents him or herself at the designated point at a time stipulated by the railway undertaking or station manager providing such assistance . any time stipulated shall not be more than 60 minutes before the published departure time or the time at which all passengers are asked to check in . if no time is stipulated by which the person with disabilities or person with reduced mobility is required to present him or herself , the person shall present him or herself at the designated point at least 30 minutes before the published departure time or the time at which all passengers are asked to check in . ### assistance shall be provided on condition that the person with disabilities or person with reduced mobility presents him or herself at the designated point at the time at which all passengers are asked to check in .


### railway undertakings shall offer the possibility to obtain tickets for the respective service on board the train , unless this is limited or denied on grounds relating to security or antifraud policy or compulsory train reservation or reasonable commercial grounds . ### railway undertakings shall offer the possibility to obtain tickets for the respective service on board the train , unless this is limited or denied on reasonable and justifiable grounds relating to security or antifraud policy or space or seat availability .


### the compensation referred to in paragraph 1 shall be equal to the cost of replacement or repair of the equipment or devices lost or damaged . ### the compensation for loss or damage referred to in paragraph 1 shall be timely executed and equal to the full cost of replacement based on the actual value , or on the full costs of repair , of the wheelchair , equipment , devices lost or damaged , or the loss or injury of the certified assistance dog . the compensation shall also include the cost of temporary replacement in case of repair , when those costs are borne by the passenger .


### in the light of the united nations convention on the rights of persons with disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for rail travel comparable to those of other citizens , rules for non - discrimination and assistance during their journey should be established . persons with disabilities and persons with reduced mobility , whether caused by disability , age or any other factor , have the same right as all other citizens to free movement and to non - discrimination . inter alia , special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of rail services , access conditions of rolling stock and the facilities on board . in order to provide passengers with sensory impairment with the best information on delays , visual and audible systems should be used , as appropriate . persons with disabilities and persons with reduced mobility should be enabled to buy tickets on board a train without extra charges . staff should be adequately trained to respond to the needs of persons with disabilities and persons with reduced mobility , notably when providing assistance . to ensure equal travel conditions , such persons should be provided with assistance at stations and on board at all times when trains operate and not only at certain times of the day . ### in the light of the united nations convention on the rights of persons with disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for rail travel comparable to those of other citizens , rules for non - discrimination and assistance during their journey should be established . persons with disabilities and persons with reduced mobility , whether caused by disability , age or any other factor , have the same right as all other citizens to free movement and to non - discrimination . inter alia , special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of rail services , access conditions of rolling stock and the facilities on board . in order to provide passengers with sensory impairment with the best information on delays , visual and audible systems should be used , as appropriate . passengers should be enabled to buy tickets on board a train without extra charges when there is no other way of buying tickets in advance . staff should be adequately trained to respond to the needs of persons with disabilities and persons with reduced mobility , notably when providing assistance . to ensure equal travel conditions , such persons should be provided with free assistance at stations and on board trains during the operating hours of rail services , and not only at certain times of the day .


### the information referred to in paragraphs 1 and 2 shall be provided in the most appropriate format including by using up - to - date communication technologies . particular attention shall be paid to ensuring that this information is accessible to persons with disabilities in accordance with the accessibility requirements laid down in directive xxx and regulation 454 / 2011 . ### the information referred to in paragraphs 1 and 2 shall be provided to passengers and online ticket vendors by railway undertakings in the most appropriate format and in real time , including by using up - to - date communication technologies in order to provide passengers with all the information required by annex ii to this regulation . particular attention shall be paid to ensuring that this information is accessible to persons with disabilities in accordance with the accessibility requirements laid down in directive xxx , regulation 454 / 2011 and regulation 1300 / 2014 .


### articles 5 , 10 , 11 and 25 and chapter v shall apply to all rail passenger services referred to in paragraph 1 , including services exempted in accordance with points and of paragraph 2 . ### articles 5 , 6 , 10 , 11 , 12 and 17 and chapter v shall apply to all rail passenger services referred to in paragraph 1 , including services exempted in accordance with points and of paragraph 2 .


### passengers shall be entitled to take bicycles on board the train , where appropriate for a reasonable fee . they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety or operational reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction in accordance with regulation no 454 / 2011 . ### passengers shall be entitled to take non - dismantled bicycles on board the train , where appropriate for a reasonable fee or as registered luggage . they shall , where possible , keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction before the purchase of their tickets in accordance with regulation no 454 / 2011 . all new or reconditioned railway rolling stock must , from 2024 , have a space reserved for the transport of bicycles that have not been dismantled .


### in unstaffed stations , railway undertakings and station managers shall ensure that easily available information , including in accessible formats in accordance with the accessibility requirements laid down in directive xxx , is displayed in accordance with the access rules referred to in article 20 regarding the nearest staffed stations and directly available assistance for persons with disabilities and persons with reduced mobility . ### in unstaffed stations , railway undertakings and station managers shall ensure that easily available information , including in accessible formats in accordance with the accessibility requirements laid down in directive xxx and regulation no 1300 / 2014 , is displayed in accordance with the access rules referred to in article 20 regarding the nearest staffed stations and directly available assistance for persons with disabilities and persons with reduced mobility .


### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by an assistance dog in accordance with any relevant national rules . ### railway undertakings and station managers shall , with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility , establish , or shall have in place , non - discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . the rules shall allow the passenger to be accompanied by a service animal in accordance with any relevant national rules , and shall ensure that rail transport for persons with disabilities and persons with reduced mobility is immediate and spontaneous wherever possible .


### railway undertakings may offer contract conditions more favourable for the passenger than the conditions laid down in this regulation . ### railway undertakings , tour operators or ticket vendors may offer contract conditions more favourable for the passenger than the conditions laid down in this regulation .


### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . they may also decide on enforcement actions based on individual complaints transmitted by such a body . ### the national enforcement bodies shall closely monitor compliance with this regulation and take the measures necessary to ensure that the rights of passengers are upheld . for this purpose , railway undertakings , station managers and infrastructure managers shall provide the bodies with relevant documents and information at their request without delay and in any event within one month . in carrying out their functions , the bodies shall take account of the information submitted to them by the body designated under article 33 to handle complaints , if this is a different body . member states shall ensure that national enforcement and complaint handling bodies shall be given sufficient powers and resources for the adequate and effective enforcement of individual complaints from passengers under this regulation .


### - any activities likely to disrupt or delay services ### - disruptions and delays


### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking&#160 ; or ticket vendor or by the station manager as soon as such information is available . ### in the case of a delay in arrival or departure , passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or by the station manager as soon as such information is available .


### for the purposes of this article , assistance on board shall consist of all reasonable efforts to offer assistance to a person with disabilities or a person with reduced mobility in order to allow that person to have access to the same services in the train as other passengers , should the extent of the person’s disability or reduced mobility not allow him or her to have access to those services independently and in safety . ### a person with disabilities or a person with reduced mobility must be offered assistance in order to allow that person to have access to the same services in the train as other passengers , should the extent of the person’s disability or reduced mobility not allow him or her to have access to those services independently and in safety .


### in applying paragraphs 1 , 2 , 3 and 4 , the operating railway undertaking shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility and any accompanying persons . ### in applying paragraphs 1 , 2 , 3 and 4 , the operating railway undertaking shall pay particular attention to the needs of persons with disabilities and persons with reduced mobility and any accompanying persons and / or service animals .


### ensure that , upon recruitment , all new employees receive disability - related training and that personnel attend regular refresher training courses . ### actively engage and involve persons with disabilities and persons with reduced mobility , including employees with disabilities or reduced mobility , and their representative organizations in the disability - related training of employees and staff .


### where railway&#160 ; undertakings and station managers cause loss of , or damage to , &#160 ; wheelchairs , other mobility equipment or&#160 ; assistive devices&#160 ; and assistant dogs used by persons&#160 ; with disabilities and persons with reduced mobility , &#160 ; they shall be liable for and compensate that loss or damage&#160 ; . ### where railway undertakings and station managers lose or cause loss of , or damage to , wheelchairs , other mobility equipment or assistive devices and assistant dogs used by persons with disabilities and persons with reduced mobility , they shall be liable for and compensate that loss or damage as soon as possible .


### passengers shall be entitled to take bicycles on board the train , where appropriate for a reasonable fee . they shall keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers , mobility equipment , luggage or rail operations . the carriage of bicycles may be refused or restricted for safety or operational reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers of the conditions for such a refusal or restriction in accordance with regulation no 454 / 2011 . ### passengers shall be entitled to take bicycles , whether assembled or not , on board the train , including on high - speed , long - distance and cross - border trains . that service shall be offered free of charge or in exceptional cases for a reasonable fee . all new or refurbished rolling stock shall include sufficient , well - indicated , dedicated spaces for the carriage of assembled bicycles . the carriage of bicycles may only be refused or restricted for duly justified safety reasons , provided that railway undertakings , ticket vendors , tour operators and , where appropriate , station managers inform passengers , at the latest at the time of the purchase of the ticket , of the conditions for bicycle carriage on all services in accordance with regulation no 454 / 2011 .


### minimum information to be provided to passengers ; ### minimum , accurate , timely and accessible information to be provided to passengers ;


### the compensation referred to in paragraph 1 shall be equal to the cost of replacement or repair of the equipment or devices lost or damaged . ### the compensation for loss or damage referred to in paragraph 1 shall be timely executed and equal to the full cost of replacement based on the actual value , or on the full costs of repair , of the wheelchair , equipment , devices lost or damaged , or the loss or injury of the certified assistance dog . the compensation shall also include the cost of temporary replacement in case of repair , when those costs are borne by the passenger .


### ‘ ticket vendor’ means any retailer of rail transport services concluding transport contracts and selling tickets on behalf of a railway undertaking or for its own account ; ### ‘ ticket vendor’ means any retailer of rail transport services concluding transport contracts and selling tickets and through - tickets on behalf of one or more railway undertakings or for its own account ;


### member states may require railway undertakings to provide tickets for services provided under public service contracts through more than one point of sale . ### member states may require railway undertakings to provide tickets for services provided under public service contracts through more than two point of sale .


### users’ rights to rail services include the receipt of information regarding the service both before and during the journey . whenever possible , railway undertakings and ticket vendors should provide this information in advance and as soon as possible . that information should be provided in accessible formats for persons with disabilities or persons with reduced mobility . ### users’ rights to rail services include the receipt of real - time information regarding the service both before and during the journey . whenever possible , railway undertakings should provide this information in advance and as soon as possible . that information should be provided in accessible formats for persons with disabilities or persons with reduced mobility .


### assistance shall be provided on condition that the railway undertaking , the station manager , the ticket vendor or the tour operator with which the ticket was purchased is notified of the person ' s need for such assistance at least 48 hours before the assistance is needed . where a ticket or season ticket permits multiple journeys , one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided . such notifications shall be forwarded to all other railway undertakings and station managers involved in the person ' s journey ; ### assistance shall be provided during times rail services operate on condition that the railway undertaking , the station manager , the ticket vendor or the tour operator with which the ticket was purchased is notified of the person ' s need for such assistance at least 24 hours before the assistance is needed . where a ticket or season ticket permits multiple journeys , one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided . such notifications shall be forwarded to all other railway undertakings and station managers involved in the person ' s journey ;


### - time schedules and conditions for the lowest fares ### - time schedules and conditions for all available fares , including the lowest ones .


### all railway undertakings , ticket vendors , station managers and infrastructure managers of stations handling more than 10&#160 ; 000 passengers per day on average over a year shall&#160 ; each set up a complaint - handling mechanism for the rights and obligations covered in this regulation&#160 ; in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers . ### all railway undertakings , station managers and infrastructure managers of stations handling more than 10&#160 ; 000 passengers per day on average over a year shall&#160 ; each set up a complaint - handling mechanism for the rights and obligations covered in this regulation&#160 ; in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers .


### railway undertakings and station managers should take into account the needs of persons with disabilities and persons with reduced mobility , through compliance with the tsi for persons with reduced mobility . in addition , in accordance with union public procurement rules , in particular directive 2014 / 24 / eu of the european parliament and of the council5 , all buildings and rolling stock should be made accessible through the progressive elimination of physical obstacles and functional hindrances when acquiring new material or carrying out construction or major renovation work . _________________ 5 directive 2014 / 24 / eu of the european parliament and of the council of 26 february 2014 on public procurement and repealing directive 2004 / 18 / ec . ### railway undertakings and station managers should take into account the needs of persons with disabilities and persons with reduced mobility , through compliance with commission regulation no 1300 / 2014 on the technical specifications for interoperability relating to accessibility of the union’s rail system for persons with disabilities and persons with reduced mobility . in addition , in accordance with union public procurement rules , in particular directive 2014 / 24 / eu of the european parliament and of the council5 , all buildings and rolling stock should be made accessible through the progressive elimination of physical obstacles and functional hindrances when acquiring new material or carrying out construction or major renovation work . _________________ 5 directive 2014 / 24 / eu of the european parliament and of the council of 26 february 2014 on public procurement and repealing directive 2004 / 18 / ec .


### station managers and infrastructure managers shall make real - time data relating to trains , including those operated by other railway undertakings available to railway undertakings and ticket vendors , in a non - discriminatory manner . ### station managers and infrastructure managers shall , as far as possible , make real - time data relating to trains , including those operated by other railway undertakings , available to railway undertakings , in a non - discriminatory manner .


### where a passenger receives separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings , his rights to information , assistance , care and compensation shall be equivalent to those under a through - ticket and cover the whole journey from the departure to the final destination , unless the passenger is explicitly informed otherwise in writing . such information shall in particular state that when the passenger misses a connection , he or she would not be entitled to assistance or compensation based on the total length of the journey . the burden of proof that the information was provided shall lie with the railway undertaking , its agent , tour operator or ticket vendor . ### where a passenger receives , from a single entity and in respect of a single commercial transaction , separate tickets for a journey comprising successive railway services operated by one or more railway undertakings , his rights to information , assistance , care and compensation from the railway undertaking or undertakings shall be equivalent to those under a through - ticket and cover the whole journey from the departure to the final destination . railway undertakings shall not be liable if the entity which sold the tickets for the single journey has failed to provide minimum connecting times between the successive railway services concerned . in this case , in the event of a missed connection , the entity that sold the tickets shall be solely responsible for guaranteeing the passengers’ rights , as provided for in chapter iv of this regulation .


### where a passenger receives separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings , his rights to information , assistance , care and compensation shall be equivalent to those under a through - ticket and cover the whole journey from the departure to the final destination , unless the passenger is explicitly informed otherwise in writing . such information shall in particular state that when the passenger misses a connection , he or she would not be entitled to assistance or compensation based on the total length of the journey . the burden of proof that the information was provided shall lie with the railway undertaking , its agent , tour operator or ticket vendor . ### where passengers receive separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings , their rights to information , assistance , care and compensation shall be equivalent to those under a through - ticket and cover the whole journey from the departure to the final destination .


### railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall provide the passenger , upon request , with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned . ticket vendors offering transport contracts on their own account , and tour operators , shall provide this information where available . ### railway undertakings , tour operators and ticket vendors offering transport contracts on their own behalf or on behalf of one or more railway undertakings shall provide the passenger with at least the information set out in annex ii , part i in relation to the journeys for which a transport contract is offered by the railway undertaking concerned .


### users’ rights to rail services include the receipt of information regarding the service both before and during the journey . whenever possible , railway undertakings and ticket vendors should provide this information in advance and as soon as possible . that information should be provided in accessible formats for persons with disabilities or persons with reduced mobility . ### users’ rights to rail services include the receipt of information regarding those services and related matters both before and during the journey . that information should be provided in accessible formats for persons with disabilities or persons with reduced mobility .


### in the context of the sale of tickets for the transport of passengers , member states should take all necessary measures to prohibit discrimination on the basis of nationality or residence , regardless whether the passenger concerned is present , permanently or on a temporary basis , in another member state . those measures should cover all covert forms of discrimination which , by the application of other criteria , such as residence , physical or digital location , may have the same effect . in light of the development of online platforms selling passenger transport tickets , member states should pay special attention to ensuring that no discrimination occurs during the process of accessing online interfaces or purchasing tickets . however , transport schemes involving social tariffs should not be automatically precluded , provided that they are proportionate and independent of the nationality of the persons concerned . ### in the context of the sale of tickets for the transport of passengers , member states should take all necessary measures to prohibit discrimination on the basis of nationality or residence , regardless whether the passenger concerned is present , permanently or on a temporary basis , in another member state . those measures should cover all covert forms of discrimination which , by the application of other criteria , such as residence , physical or digital location , may have the same effect . in light of the development of online platforms selling passenger transport tickets , member states should pay special attention to ensuring that no discrimination occurs during the process of accessing online interfaces or purchasing tickets . however , transport schemes involving social tariffs should not be precluded , provided that they are independent of the nationality of the persons concerned .


### ensure that , upon recruitment , all new employees receive disability - related training and that personnel attend regular refresher training courses . ### ensure that , upon recruitment , all new employees receive an introduction to disability - related issues for passengers and the railway undertaking . employees who will deal directly with the travelling public shall receive disability - related training and attend regular refresher training courses .


### ensure that , upon recruitment , all new employees receive disability - related training and that personnel attend regular refresher training courses . ### ensure that , upon recruitment , all new employees referred to in points and who provide direct assistance to passengers with disabilities or passengers with reduced mobility receive disability - related training and that personnel attend regular refresher training courses ;


### all railway undertakings , ticket vendors , station managers and infrastructure managers of stations handling more than 10&#160 ; 000 passengers per day on average over a year shall&#160 ; each set up a complaint - handling mechanism for the rights and obligations covered in this regulation&#160 ; in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers . ### all railway undertakings handling more than 10 000 passengers per day on average over a year shall each set up a complaint - handling mechanism for the rights and obligations covered in this regulation in their respective field of responsibility . they shall make&#160 ; their contact details and working language widely known to passengers .


### passengers’ rights in the event of cancellation or delay ; ### passengers’ rights and compensation in the event of disruption , such as cancellation or delay ;


### ‘ ticket vendor’ means any retailer of rail transport services concluding transport contracts and selling tickets on behalf of a railway undertaking or for its own account ; ### ‘ ticket vendor’ means any retailer of rail transport services concluding transport contracts and / or selling through - tickets or indirect tickets on behalf of one or more railway undertakings or for its own account ;


### compensation for delay shall be calculated in relation to the full price which the passenger actually paid for the delayed service . where the transport contract is for a return journey , compensation for delay on either the outward or the return leg shall be calculated in relation to half of the price paid for the ticket . in the same way the price for a delayed service under any other form of transport contract allowing travelling several subsequent legs shall be calculated in proportion to the full price . ### compensation for delay shall be calculated in relation to the full price which the passenger actually paid for the delayed service , ticket or combined journey . where the transport contract is for a return journey , compensation for delay on either the outward or the return leg shall be calculated in relation to half of the price paid for the ticket or combined journey . in the same way the price for a delayed service under any other form of transport contract allowing travelling several subsequent legs shall be calculated in proportion to the full price .


### station managers and infrastructure managers shall make real - time data relating to trains , including those operated by other railway undertakings available to railway undertakings and ticket vendors , in a non - discriminatory manner . ### railway undertakings , station managers and infrastructure managers shall make real - time data relating to trains referred to in annex ii to this regulation , including those operated by other railway undertakings available to railway undertakings and ticket vendors , in a non - discriminatory manner .


### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec in the road transport sector , it is necessary to establish sector - specific rules reflecting the particularity of the highly mobile workforce in the road transport sector and providing a balance between the social protection of drivers and the freedom to provide cross - border services for operators . ### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec and fair competition in the road transport sector , it is necessary to establish sector - specific rules reflecting the particularity of the highly mobile workforce in the road transport sector and providing a balance between the social protection of drivers and the freedom to provide cross - border services for operators .


### these checks shall cover each year a large and representative cross - section of mobile workers , drivers , undertakings and vehicles falling within the scope of regulations no 561 / 2006 and no 165 / 2014 and of mobile workers and drivers falling withing the scope of directive 2002 / 15 / ec . ; ### these checks shall cover each year a large and representative cross - section of mobile workers , drivers , undertakings and vehicles of all transport categories falling within the scope of regulations no 561 / 2006 and no 165 / 2014 and of mobile workers and drivers falling within the scope of directive 2002 / 15 / ec ;


### an obligation for the road transport operator to deliver , after the period of posting , in paper or electronic form , copies of documents referred to in points , and , at the request of the authorities of the host member state within a reasonable period of time ; ### an obligation for the employer to deliver , after the period of posting , in paper or electronic form , copies of documents referred to in points , and , at the request of the authorities of the host member state within a reasonable period of time ;


### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec in the road transport sector , it is necessary to establish sector - specific rules reflecting the particularity of the highly mobile workforce in the road transport sector and providing a balance between the social protection of drivers and the freedom to provide cross - border services for operators . ### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec in the road transport sector , it is necessary to establish sector - specific rules reflecting the particularity of the highly mobile workforce in the road transport sector and providing a balance between the social protection of drivers and the freedom to provide cross - border services for operators , and ensuring fair competition .


### difficulties have also been experienced in applying the rules on posting of workers specified in directive 96 / 71 / ec of the european parliament and of the council15 and the rules on the administrative requirements laid down in directive 2014 / 67 / eu of the european parliament and of the council16 to the highly mobile road transport sector . the uncoordinated national measures on the application and enforcement of the provisions on posting of workers in the road transport sector have generated high administrative burdens for non - resident union operators . this created undue restrictions to the freedom to provide cross - border road transport services having negative side - effects on jobs . _________________ 15directive 96 / 71 / ec of the european parliament and of the council of 16 december 1996 concerning the posting of workers in the framework of the provision of services 16directive 2014 / 67 / eu of the european parliament and of the council of 15 may 2014 on the enforcement of directive 96 / 71 / ec concerning the posting of workers in the framework of the provision of services and amending regulation no 1024 / 2012 on administrative cooperation through the internal market information system . ### difficulties have also been experienced in applying the rules on posting of workers specified in directive 96 / 71 / ec of the european parliament and of the council15 and the rules on the administrative requirements laid down in directive 2014 / 67 / eu of the european parliament and of the council16 to the highly mobile road transport sector . the uncoordinated national measures on the application and enforcement of the provisions on posting of workers in the road transport sector have generated legal uncertainty , distortions of competition in the transport sector and high administrative burdens for non - resident union operators . this created undue restrictions to the freedom to provide cross - border road transport services having negative side - effects on jobs . _________________ 15directive 96 / 71 / ec of the european parliament and of the council of 16 december 1996 concerning the posting of workers in the framework of the provision of services 16directive 2014 / 67 / eu of the european parliament and of the council of 15 may 2014 on the enforcement of directive 96 / 71 / ec concerning the posting of workers in the framework of the provision of services and amending regulation no 1024 / 2012 on administrative cooperation through the internal market information system .


### in order to create a safe , efficient and socially responsible road transport sector it is necessary to ensure adequate working conditions and social protection for drivers , on the one hand , and suitable business and fair competition conditions for operators , on the other . ### in order to create a safe , efficient and socially responsible road transport sector it is necessary to ensure the free movement of goods and the freedom to provide services , adequate working conditions and social protection for drivers and to provide a suitable business and competitive environment for operators , while respecting the fundamental freedoms , the free movement of goods and the freedom to provide services in particular as guaranteed by the treaties .


### member states shall make the information contained in the national risk rating system available upon request or directly accessible to all competent authorities of other member states in accordance with the time limits set out in article 8 . ; ### member states shall make the information contained in the national risk rating system available through the digital platform mentioned at article 8 .


### checks at premises shall be planned in the light of past experience in relation to the various types of transport and undertakings . they shall also be carried out if serious infringements of regulation no 561 / 2006 or no 165 / 2014 or directive 2002 / 15 / ec have been detected at the roadside . ; ### checks at premises shall be planned in the light of past experience in relation to the various types of transport and undertakings . they shall also be carried out if serious infringements of regulation no 561 / 2006 or no 165 / 2014 have been detected at the roadside . ;


### member states shall not apply points and of the first subparagraph of article 3 of directive 96 / 71 / ec to drivers in the road transport sector employed by undertakings referred to in article 1 of that directive , when performing international carriage operations as defined by regulations 1072 / 2009 and 1073 / 2009 where the period of posting to their territory to perform these operations is shorter than or equal to 3 days during a period of one calendar month . ### member states shall not apply directive 96 / 71 / ec and directive 2014 / 67 / eu to drivers in the road transport sector when they perform international operations . when performing cabotage operations as defined by regulations no 1072 / 2009 and 1073 / 2009 where the period of posting to their territory to perform these operations is shorter or equal to 7 days during a period of one calendar month , member states shall not apply points and of the first subparagraph of article 3 of directive 96 / 71 / ec .


### member states shall not apply points and of the first subparagraph of article 3 of directive 96 / 71 / ec to drivers in the road transport sector employed by undertakings referred to in article 1 of that directive , when performing international carriage operations as defined by regulations 1072 / 2009 and 1073 / 2009 where the period of posting to their territory to perform these operations is shorter than or equal to 3 days during a period of one calendar month . ### member states shall not apply directive 96 / 71 / ec to drivers in the road transport sector employed by undertakings referred to in article 1 [ of directive 96 / 71 / ec ] , when performing international carriage operations as defined by regulations no 1072 / 2009 and 1073 / 2009 where the period of posting within their territory to perform these operations is shorter than or equal to [ 10 ] cumulative days during a period of one calendar month . a [ 7 ] day threshold should also apply to cabotage operations as defined by regulations no 1072 / 2009 and 1073 / 2009 .


### an obligation for the road transport operator to deliver , after the period of posting , in paper or electronic form , copies of documents referred to in points , and , at the request of the authorities of the host member state within a reasonable period of time ; ### an obligation for the road transport operator to deliver , after the period of posting , in electronic form , copies of documents referred to in points and , at the request of the competent authorities of the member state where the operator is established within a reasonable period of time ;


### for the purposes of point of paragraph 4 the road transport operator may provide a posting declaration covering a period of a maximum of six months . ### for the purposes of point of paragraph 4 the road transport operator may provide a declaration covering a period of a maximum of six months . checks and controls of employment contract or an equivalent document and payslips shall be carried out only at the premises or digitaly , via the imi system .


### an obligation for the road transport operator established in another member state to send a posting declaration to the national competent authorities at the latest at the commencement of the posting , in electronic form , in an official language of the host member state or in english , containing only the following information : ### an obligation for the road transport operator established in another member state to send a posting declaration to the national competent authorities at the latest at the commencement of the posting , in a standardised electronic form developed and made available by the commission in all official languages of the union , containing only the following information :


### for the purposes of the calculation of the periods of posting referred to in paragraph 2 : ### for the purposes of the calculation of the periods of posting referred to in paragraph 2 , a day shall consist of 24 hours .


### an obligation for the road transport operator established in another member state to send a posting declaration to the national competent authorities at the latest at the commencement of the posting , in electronic form , in an official language of the host member state or in english , containing only the following information : ### an obligation for the road transport operator established in another member state to send via a dedicated public interface of imi a standardised , electronic , simple declaration to the national competent authorities at the latest at the commencement of the posting , containing only the following information :


### member states may only impose the following administrative requirements and control measures : ### member states where transport operations , including transit , are carried out , may only impose the following administrative requirements and control measures :


### checks at premises shall be planned in the light of past experience in relation to the various types of transport and undertakings . they shall also be carried out if serious infringements of regulation no 561 / 2006 or no 165 / 2014 or directive 2002 / 15 / ec have been detected at the roadside . ; ### checks at premises shall be planned in the light of past experience in relation to the various types of transport and undertakings . they shall also be carried out if serious infringements of regulations no 561 / 2006 and no 165 / 2014 have been detected at the roadside .


### these checks shall cover each year a large and representative cross - section of mobile workers , drivers , undertakings and vehicles falling within the scope of regulations no 561 / 2006 and no 165 / 2014 and of mobile workers and drivers falling withing the scope of directive 2002 / 15 / ec . ; ### these checks shall cover each year a representative cross - section of mobile workers , drivers , undertakings and vehicles falling , where relevant and justified , within the scope of regulations no 561 / 2006 and no 165 / 2014 and of mobile workers and drivers falling within the scope of directive 2002 / 15 / ec . checks of compliance with the provisions of directive 2002 / 15 / ec shall be carried out solely at the premises of undertakings or digitally , via the imi system . '


### the anticipated number and the identities of posted drivers ; ### the anticipated number , the identities and the current country of residence of posted drivers ;


### these checks shall cover each year a large and representative cross - section of mobile workers , drivers , undertakings and vehicles falling within the scope of regulations no 561 / 2006 and no 165 / 2014 and of mobile workers and drivers falling withing the scope of directive 2002 / 15 / ec . ; ### these checks shall cover each year a large and representative cross - section of mobile workers , drivers , undertakings and vehicles of all transport categories falling within the scope of regulations no 561 / 2006 and no 165 / 2014 and of mobile workers and drivers falling within the scope of directive 2002 / 15 / ec .


### member states may only impose the following administrative requirements and control measures : ### by way of derogation from article 9 of directive 2014 / 67 / eu member states may only impose the following administrative requirements and control measures at the premises of undertakings in connection with the provision of article 2 : - the obligation of the road transport operator to include and update on the digital platform referred to in article 8 of directive 2006 / 22 / ec the information listed in article 2 ; - the obligation of the member states competent control authorities to use the digital platform mentioned in article 8 of directive 2006 / 22 / ec ; the following information shall be provided , before the commencement of the activities concerned , by the road operator on the digital platform referred to in article 8 of directive 2006 / 22 / ec :


### difficulties have also been experienced in applying the rules on posting of workers specified in directive 96 / 71 / ec of the european parliament and of the council15 and the rules on the administrative requirements laid down in directive 2014 / 67 / eu of the european parliament and of the council16 to the highly mobile road transport sector . the uncoordinated national measures on the application and enforcement of the provisions on posting of workers in the road transport sector have generated high administrative burdens for non - resident union operators . this created undue restrictions to the freedom to provide cross - border road transport services having negative side - effects on jobs . _________________ 15 directive 96 / 71 / ec of the european parliament and of the council of 16 december 1996 concerning the posting of workers in the framework of the provision of services 16 directive 2014 / 67 / eu of the european parliament and of the council of 15 may 2014 on the enforcement of directive 96 / 71 / ec concerning the posting of workers in the framework of the provision of services and amending regulation no 1024 / 2012 on administrative cooperation through the internal market information system . ### difficulties have also been experienced in applying the rules on posting of workers specified in directive 96 / 71 / ec of the european parliament and of the council15 and the rules on the administrative requirements laid down in directive 2014 / 67 / eu of the european parliament and of the council16 to the highly mobile road transport sector . the uncoordinated national measures on the application and enforcement of the provisions on posting of workers in the road transport sector have generated high administrative burdens for union operators , and have created unfair competition between enterprises of the member states . this created undue restrictions to the freedom to provide cross - border road transport services having negative side - effects on jobs . _________________ 15 directive 96 / 71 / ec of the european parliament and of the council of 16 december 1996 concerning the posting of workers in the framework of the provision of services 16 directive 2014 / 67 / eu of the european parliament and of the council of 15 may 2014 on the enforcement of directive 96 / 71 / ec concerning the posting of workers in the framework of the provision of services and amending regulation no 1024 / 2012 on administrative cooperation through the internal market information system .


### an obligation for the road transport operator established in another member state to send a posting declaration to the national competent authorities at the latest at the commencement of the posting , in electronic form , in an official language of the host member state or in english , containing only the following information : ### an obligation for the road transport operator established in another member state to submit a declaration to the internal market information system or to send it to the national competent authorities at the latest at the commencement of the operation , in standardized electronic form , developed and made available by the commission , in any official language of the european union , containing only the following information :


### the balance between enhancing social and working conditions for drivers and facilitating the exercise of the freedom to provide road transport services based on fair competition between national and foreign operators is crucial for the smooth functioning of the internal market . ### the balance between enhancing social and working conditions for drivers , facilitating the exercise of the freedom to provide road transport services and ensuring fair competition between national and foreign operators is crucial for the smooth functioning of the internal market .


### the anticipated duration , envisaged beginning and end date of the posting ; ### the envisaged beginning and end date of the posting ;


### in order to create a safe , efficient and socially responsible road transport sector it is necessary to ensure adequate working conditions and social protection for drivers , on the one hand , and suitable business and fair competition conditions for operators , on the other . ### in order to create a safe , efficient and socially responsible road transport sector it is necessary to ensure adequate working conditions for drivers , on the one hand , and suitable business and fair competition conditions for operators , on the other .


### an obligation for the driver to keep and make available , where requested at the roadside control , in paper or electronic form , a copy of the posting declaration and evidence of transport operation taking place in the host member state , such as an electronic consignment note or evidence referred to in article 8 of regulation no 1072 / 2009 of the european parliament and of the council . ### an obligation for the driver to keep and make available , where requested at the roadside control , in paper or electronic form , a copy of the declaration and evidence of transport operation taking place in the host member state , such as an electronic consignment note or evidence referred to in article 8 of regulation no 1072 / 2009 of the european parliament and of the council .


### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec in the road transport sector , it is necessary to establish sector - specific rules reflecting the particularity of the highly mobile workforce in the road transport sector and providing a balance between the social protection of drivers and the freedom to provide cross - border services for operators . ### in order to ensure the effective and proportionate implementation of directive 96 / 71 / ec in the road transport sector , it is necessary to establish sector - specific rules reflecting the particularity of the highly mobile workforce in the road transport sector and providing a balance between the social protection of drivers and the freedom to provide cross - border services for operators . provisions on the posting of workers , in directive 96 / 71 / ec , and on the enforcement of those provisions , in directive 2014 / 67 / eu , apply to road transport sector under the terms of this directive .


### the information submitted to the commission in accordance with article 17 of regulation no 561 / 2006 shall include the number of drivers checked at the roadside , the number of checks at the premises of undertakings , the number of working days checked and the number and type of infringements reported , together with a record of whether passengers or goods were transported . ### the information submitted to the commission in accordance with article 17 of regulation no 561 / 2006 shall include the number of drivers checked at the roadside , the number of checks at the premises of undertakings , the number of working days checked at premises and the number and type of infringements reported , together with a record of whether passengers or goods were transported .


### the balance between enhancing social and working conditions for drivers and facilitating the exercise of the freedom to provide road transport services based on fair competition between national and foreign operators is crucial for the smooth functioning of the internal market . ### the balance between enhancing working conditions for drivers and facilitating the exercise of the freedom to provide road transport services based on fair competition between union operators is crucial for the smooth functioning of the internal market .


### an obligation for the driver to keep and make available , where requested at the roadside control , in paper or electronic form , a copy of the posting declaration and evidence of transport operation taking place in the host member state , such as an electronic consignment note or evidence referred to in article 8 of regulation no 1072 / 2009 of the european parliament and of the council . ### an obligation for the employer to ensure that , where requested at the roadside control , in paper or electronic form , a copy of the posting declaration and evidence of transport operation taking place in the host member state , such as an electronic consignment note or evidence referred to in article 8 of regulation no 1072 / 2009 of the european parliament and of the council , is available on board and presented .


### adequate , effective and consistent enforcement of the working time provisions is crucial for protecting the working conditions of drivers and preventing the distortions of competition resulting from non - compliance . therefore it is desirable to extend the existing uniform enforcement requirements set out in directive 2006 / 22 / ec to controlling compliance with the working time provisions set out in directive 2002 / 15 / eu . ### adequate , effective and consistent enforcement of the working time provisions is crucial for improving road safety , protecting the working conditions of drivers and preventing the distortions of competition resulting from non - compliance . therefore it is desirable to extend the existing uniform enforcement requirements set out in directive 2006 / 22 / ec to controlling compliance with the working time provisions set out in directive 2002 / 15 / eu . it is difficult during road side inspections to carry out controls of compliance with working time . such controls should therefore be limited to checks at the premises of transport operators until smart tachographs are used in the sector .


### the anticipated duration , envisaged beginning and end date of the posting ; ### the envisaged beginning and end date , and duration of the posting ;


### an obligation for the road transport operator established in another member state to send a posting declaration to the national competent authorities at the latest at the commencement of the posting , in electronic form , in an official language of the host member state or in english , containing only the following information : ### a posting declaration to the national competent authorities , in electronic form , in the official language of its home member state , containing only the following information :


### these health challenges are complex , interlinked and global in nature and require multidisciplinary , cross - sectorial and transnational collaborations . research and innovation activities will build close linkages between discovery , clinical , epidemiological , environmental and socio - economic research as well as with regulatory sciences . they will harness the combined skills of academia and industry and foster their collaboration with health services , patients , policy - makers and citizens in order to leverage on public funding and ensure the uptake of results in clinical practice as well as in health care systems . they will foster strategic collaboration at eu and international level in order to pool the expertise , capacities and resources needed to create economies of scale , scope and speed as well as to share the expected benefits and financial risks involved . ### these health challenges are complex , interlinked and global in nature and require multidisciplinary , cross - sectorial and transnational collaborations . research and innovation activities will build close linkages between discovery , clinical , epidemiological , environmental and socio - economic research as well as with regulatory sciences . they will harness the combined skills of academia , not - for - profit product developers and industry and foster their collaboration with health services , patients , policy - makers and citizens in order to leverage on public funding and ensure the uptake of results in clinical practice as well as in health care systems . they will foster strategic collaboration at eu and international level in order to pool the expertise , capacities and resources needed to create economies of scale , scope and speed as well as to share the expected benefits and financial risks involved .


### protecting people against cross - border health threats is a major challenge for public health , calling for effective international cooperation at eu and global level . this will involve prevention , preparedness , early detection , treatment and cure of infectious diseases , and also tackling antimicrobial resistance following a ‘ one health approach’ . ### protecting people against cross - border health threats and poverty - related and neglected diseases is a major challenge for public health , calling for effective international cooperation at eu and global level as well as coordination between eu funding instruments in r&i and international development . this will involve developing tools for prevention , preparedness , early detection , treatment and cure of infectious diseases , and also tackling antimicrobial resistance following a ‘ one health approach’ .


### –research on newly emerging health issues and health threats . ### –research on newly emerging health issues , large scale epidemics of infectious diseases and health threats with special attention for the threat of antimicrobial resistance .


### –vaccines , diagnostics , treatments and cures for infectious diseases , including co - morbidities and co - infections ; ### –new development and optimisation of vaccines , diagnostics , treatments and cures for infectious diseases , including co - morbidities and co - infections with priority for poverty - related and neglected diseases where commercial markets are lacking ;


### –barriers to the implementation and uptake of medical interventions in clinical practice as well as in the health system ; ### –barriers to the implementation and uptake of medical interventions in clinical practice as well as in the health system , including regulatory strengthening in low - and middle - income countries ;


### –trans - border aspects of infectious diseases and specific challenges in low - and middle - income countries , such as tropical diseases . ### –trans - border aspects and research and product development in infectious diseases and specific challenges in low - and middle - income countries , such as tuberculosis , hiv and malaria as well as neglected tropical diseases .


### in order to provide information to its employees , the company carrying out the cross - border conversion should prepare a report explaining the implications of the proposed cross - border conversion for employees . the report should explain in particular the implications of the proposed cross - border conversion on the safeguarding of the jobs of the employees , whether there would be any material change in the employment relationships and the locations of the companies’ places of business and how each of these factors would relate to any subsidiaries of the company . this requirement should not however apply where the only employees of the company are in its administrative organ . the provision of the report should be without prejudice to the applicable information and consultation proceedings instituted at national level following the implementation of directive 2002 / 14 / ec of the european parliament and of the council43 or directive 2009 / 38 / ec of the european parliament and of the council44 . __________________ 43 directive 2002 / 14 / ec of the european parliament and of the council of 11 march 2002 establishing a general framework for informing and consulting employees in the european community . 44 directive 2009 / 38 / ec of the european parliament and of the council of 6 may 2009 on the establishment of a european works council or a procedure in community - scale undertakings and community - scale groups of undertakings for the purposes of informing and consulting employees . ### in order to provide information to its employees , the company carrying out the cross - border conversion should prepare a report explaining the implications of the proposed cross - border conversion for employees . in order to avoid duplications , companies may decide to combine this report with the report addressed to the members . the report should explain in particular the implications of the proposed cross - border conversion on the safeguarding of the jobs of the employees , whether there would be any material change in the employment relationships and the locations of the companies’ places of business and how each of these factors would relate to any subsidiaries of the company . this requirement should not however apply where the only employees of the company are in its administrative organ . the provision of the report should be without prejudice to the applicable information and consultation proceedings instituted at national level following the implementation of directive 2002 / 14 / ec of the european parliament and of the council43 or directive 2009 / 38 / ec of the european parliament and of the council44 while not causing any duplication of reporting requirements . __________________ 43 directive 2002 / 14 / ec of the european parliament and of the council of 11 march 2002 establishing a general framework for informing and consulting employees in the european community . 44 directive 2009 / 38 / ec of the european parliament and of the council of 6 may 2009 on the establishment of a european works council or a procedure in community - scale undertakings and community - scale groups of undertakings for the purposes of informing and consulting employees .


### however , that report shall not be required where all the members of the company carrying out the cross - border conversion have agreed to waive this requirement . ### however , that report shall not be required where at least two thirds of the members of the company carrying out the cross - border conversion have agreed to waive this requirement .


### the competent authority shall appoint an independent expert within five working days from the application referred to in paragraph 1 and the receipt of the draft terms and reports . the expert shall be independent from the company carrying out the cross - border conversion and may be a natural or a legal person depending upon the law of the departure member state . member states shall take into account , in assessing the independence of the expert , the framework established in articles 22 and 22b of directive 2006 / 43 / ec . ### if it considers it necessary , the competent authority shall be free to seek the assistance of an independent expert within five working days from the application referred to in paragraph 1 and the receipt of the draft terms and reports . the expert shall be independent from the company carrying out the cross - border conversion and may be a natural or a legal person depending upon the law of the departure member state . member states shall take into account , in assessing the independence of the expert , the framework established in articles 22 and 22b of directive 2006 / 43 / ec .


### the issue of the pre - conversion certificate by the departure member state should be scrutinised to ensure the legality of the cross - border conversion of the company . the competent authority of the departure member state should decide on the issue of the pre - conversion certificate within one month of the application by the company , unless it has serious concerns as to the existence of an artificial arrangement aimed at obtaining undue tax advantages or unduly prejudicing the legal or contractual rights of employees , creditors or members . in such a case , the competent authority should carry out an in - depth assessment . however , this in - depth assessment should not be carried out systematically but it should be conducted on a case - by - case basis where there are serious concerns as to the existence of an artificial arrangement . for their assessment , competent authorities should take into account at least a number of factors laid down in this directive which however should be only considered as indicative factors in the overall assessment and not be considered in isolation . in order not to burden companies with an overly lengthy procedure , this in - depth assessment should in any event be concluded within two months of informing the company that the in - depth assessment will be carried out . ### the issue of the pre - conversion certificate by the departure member state should be scrutinised to ensure the legality of the cross - border conversion of the company . the competent authority of the departure member state should decide on the issue of the pre - conversion certificate within one month of the application by the company , unless it has serious concerns as to the existence of an artificial arrangement aimed at obtaining undue tax advantages or unduly prejudicing the legal or contractual rights of employees , creditors or members . in such a case , the competent authority should carry out an in - depth assessment . however , this in - depth assessment should not be carried out systematically but it should be conducted on a case - by - case basis where there are serious concerns as to the existence of an artificial arrangement . for their assessment , competent authorities should take into account at least a number of factors laid down in this directive which however should be only considered as indicative factors in the overall assessment and not be considered in isolation . in order not to burden companies with an overly lengthy procedure , this in - depth assessment should in any event be concluded within five months of informing the company that the in - depth assessment will be carried out .


### however , the rules in force concerning employee participation , if any , in the destination member state shall not apply , where the company carrying out the conversion has , in the six months prior to the publication of the draft terms of the cross - border conversion as referred to in article 86d of this directive , an average number of employees equivalent to four fifths of the applicable threshold , laid down in the law of the departure member state , which triggers the participation of employees within the meaning of point of article 2 of directive 2001 / 86 / ec , or where the national law of the destination member state does not : ### however , the rules in force concerning employee participation , if any , in the destination member state shall not apply , where the company carrying out the conversion has , in the six months prior to the publication of the draft terms of the cross - border conversion as referred to in article 86d of this directive , an average number of employees exceeds 500 , or where the national law of the destination member state does not :


### the right of companies to carry out a cross - border division may in certain circumstances be used for abusive purposes such as for the circumvention of labour standards , social security payments , tax obligations , creditors ' or members ' rights or rules on employees participation . in order to combat such abuses , as a general principle of union law , member states are required to ensure that companies do not use the cross - border division procedure in order to create artificial arrangements aimed at obtaining undue tax advantages or at unduly prejudicing the legal or contractual rights of employees , creditors or members . in so far as it constitutes a derogation from a fundamental freedom , the fight against abuses must be interpreted strictly and must be based on an individual assessment of all relevant circumstances . a procedural and substantive framework which describes the margin of discretion and allows for the diversity of approaches by member states whilst at the same time setting out the requirements to streamline the actions to be taken by national authorities to fight abuses in conformity with union law should be laid down . ### the right of companies to carry out a cross - border division may in certain circumstances be used for abusive purposes such as for the circumvention of labour standards , social security payments , tax obligations , creditors ' or members ' rights or rules on employees participation . in order to combat such abuses , as a general principle of union law , member states are required to ensure that companies do not use the cross - border division procedure in order to abuse the law or to commit a fraudulent act . in so far as it constitutes a derogation from a fundamental freedom , the fight against abuses must be interpreted strictly and must be based on an individual assessment of all relevant circumstances . a procedural and substantive framework which describes the margin of discretion and allows for the diversity of approaches by member states whilst at the same time setting out the requirements to streamline the actions to be taken by national authorities to fight abuses in conformity with union law should be laid down .


### the member state of the company being divided shall ensure that the competent authority shall not authorise the division when it determines , after an examination of the specific case and having regard to all relevant facts and circumstances , that it constitutes an artificial arrangement aimed at obtaining undue tax advantages or at unduly prejudicing the legal or contractual rights of employees , creditors or members . ### the member state of the company being divided shall ensure that the competent authority shall not authorise the division when it determines , after an examination of the specific case and having regard to all relevant facts and circumstances , that it constitutes an abuse of law or a fraudulent act .


### in order to prevent the circumvention of the employee participation rights by means of a cross - border division , the company carrying out a division which is registered in the member state which provides for the employee participation rights , should not be able to perform a cross - border division without first entering into negotiations with its employees or their representatives when the average number of employees employed by that company is equivalent to four fifths of the national threshold for triggering such employee participation . ### in order to prevent the circumvention of the employee participation rights by means of a cross - border division , the company carrying out a division which is registered in the member state which provides for the employee participation rights , should not be able to perform a cross - border division without first entering into negotiations with its employees or their representatives when the average number of employees employed by that company exceeds 500 .


### in order to provide information its employees , the company being divided should prepare a report explaining the implications of the proposed cross - border division for employees . the report should explain in particular the implications of the proposed cross - border division on the safeguarding of the jobs of the employees , whether there would be any material change in the conditions of employment and the locations of the companies’ places of business , and how each of these factors would relate to any subsidiaries of the company . the provision of the report should be without prejudice to the applicable information and consultation proceedings instituted at national level following the implementation of directives 2001 / 23 / ec , 2002 / 14 / ec or 2009 / 38 / ec . ### in order to provide information its employees , the company being divided should prepare a report explaining the implications of the proposed cross - border division for employees . in order to avoid duplications , companies may decide to combine this report with the report addressed to members . the report should explain in particular the implications of the proposed cross - border division on the safeguarding of the jobs of the employees , whether there would be any material change in the conditions of employment and the locations of the companies’ places of business , and how each of these factors would relate to any subsidiaries of the company . the provision of the report should be without prejudice to the applicable information and consultation proceedings instituted at national level following the implementation of directives 2001 / 23 / ec , 2002 / 14 / ec or 2009 / 38 / ec , while not causing any duplication of reporting requirements .


### given that key features of the global market - based measure have yet to be developed and that its implementation depends on domestic legislation by states and regions , it is considered appropriate for a review to take place once there is clarity about the nature and content and of these legal instruments in advance of the start of icao ' s global market - based measure , and a report submitted to the european parliament and council . that report should consider any standards or other instruments adopted through icao , the actions taken by third countries to implement the global market - based measure to apply to emissions from 2021 and other relevant international developments . that report should consider how to implement these instruments in union law through a revision of the eu ets . it should also consider the rules applicable to intra - eea flights as appropriate . that report should be accompanied by a proposal as appropriate to the european parliament and the council consistent with ensuring the contribution of aviation to the union ' s 2030 economy - wide greenhouse gas reduction commitment . ### given that key features of the global market - based measure have yet to be developed and that its implementation depends on domestic legislation by states and regions , it is considered appropriate for a review to take place once there is clarity about the nature and content and of these legal instruments in advance of the start of icao ' s global market - based measure , and a report submitted to the european parliament and council . that report should consider any standards or other instruments adopted through icao , the actions taken by third countries to implement the global market - based measure to apply to emissions from 2021 and other relevant international developments . that report should consider how these instruments may replace both the eu ets in union law and the rules applicable to intra - eea flights . that report should be accompanied by a proposal as appropriate to the european parliament and the council consistent with ensuring the contribution of aviation to the union ' s 2030 economy - wide greenhouse gas reduction commitment .


### it shall be for member states to determine the use to be made of revenues generated from the auctioning of allowances . those revenues should be used to tackle climate change in the eu and third countries , inter alia , to reduce greenhouse gas emissions , to adapt to the impacts of climate change in the eu and third countries , especially developing countries , to fund research and development for mitigation and adaptation , including in particular in the fields of aeronautics and air transport , to reduce emissions through low - emission transport and to cover the cost of administering the community scheme . the proceeds of auctioning should be used to fund contributions to the global energy efficiency and renewable energy fund , and measures to avoid deforestation . ### the first subparagraph of article 3d is replaced by the following : it shall be for member states to determine the use to be made of revenues generated from the auctioning of allowances , provided that member states use a share of the revenues generated from the auctioning of allowances for financing research and common projects in the aviation sector enabling the wide spread of gnss for satellite - based navigation and the interoperable capabilities within all member states , in particular those improving collective air navigation infrastructure , the provision of air navigation services and the use of airspace .


### in addition , especially to avoid social hardship , it is appropriate to provide beneficiaries of international protection with social assistance without discrimination . however , as regards beneficiaries of subsidiary protection , member states should be given some flexibility , to limit such rights to core benefits , which is to be understood as covering at least minimum income support , assistance in the case of illness , or pregnancy , and parental assistance , in so far as those benefits are granted to nationals under national law . in order to facilitate their integration , member states should be given the possibility to make the access to certain type of social assistances specified in national law , for both refugees and beneficiaries of subsidiary protection , conditional on the effective participation of the beneficiary of international protection in integration measures . ### in addition , especially to avoid social hardship and to facilitate integration , it is appropriate to provide beneficiaries of international protection with social and legal assistance without discrimination . however , as regards beneficiaries of subsidiary protection , member states should be given some flexibility , to limit such rights to core benefits , which is to be understood as covering at least minimum income support , assistance in the case of illness , or pregnancy , and parental assistance , in so far as those benefits are granted to nationals under national law . in order to facilitate their integration , member states should be given the possibility to make the access to certain type of social assistances specified in national law , for both refugees and beneficiaries of subsidiary protection , conditional on the effective participation of the beneficiary of international protection in integration measures .


### member states may make participation in integration measures compulsory . ### member states shall make participation in integration measures easily accessible , free of charge and taking into account of the specific needs of the beneficiaries .


### a regulation is therefore necessary to ensure a more consistent level of harmonisation throughout the union and to provide a higher degree of legal certainty and transparency . ### a regulation is therefore necessary to ensure a faster and more consistent level of harmonisation throughout the union and to provide a higher degree of legal certainty and transparency .