### it is necessary to introduce the accessibility requirements in the least burdensome manner for the economic operators and the member states , notably by only including in the scope the products and services which have been thoroughly selected . ### it is necessary to introduce accessibility requirements which enable all persons with functional limitations including persons with disabilities to fully use the products and services and infrastructure covered by this directive . accessibility requirements should be introduced in the least burdensome manner for the economic operators and the member states .


### in accordance with regulation no 765 / 2008 by affixing the ce marking to a product , the manufacturer declares that the product is in conformity with all applicable accessibility requirements and that he takes full responsibility therefor . ### in accordance with regulation no 765 / 2008 by affixing the ce marking to a product , the manufacturer declares that the product is in conformity with all applicable accessibility requirements and that he takes full responsibility therefor . the manufacturer should add a clear reference to accessibility next to the ce marking in order to better inform consumers .


### air , bus , rail and waterborne passenger transport services , the websites , the mobile device - based services , smart ticketing and real - time information and self - service terminals , ticketing machines and check - in machines used for provision of passenger transport services shall comply with the corresponding requirements set out in section v of annex i . ### air , bus , rail and waterborne passenger transport services and intermodal passenger transport services , the websites , the mobile device - based services , smart ticketing and real - time information and self - service terminals , ticketing machines and check - in machines used for provision of passenger transport services shall be required to comply with the corresponding requirements set out in section v of annex i only when these requirements are not already included in the following relevant lex specialis : - for rail transport , regulation no 1371 / 2007 , regulation no 1300 / 2014 and regulation no 454 / 2011 , - for bus and coach transport , regulation no 181 / 2011 , - for sea and inland waterway transport , regulation no 1177 / 2010 - for air transport , regulation no 1107 / 2006 .


### manufacturers shall , further to a reasoned request from a competent national authority , provide it with all the information and documentation necessary to demonstrate the conformity of the product , in a language which can be easily understood by that authority . they shall cooperate with that authority , at its request , on any action taken to eliminate the risks posed by products which they have placed on the market and to ensure compliance with the requirements referred to in article 3 . ### manufacturers shall provide competent national authorities with all the information and documentation necessary to demonstrate the conformity of the product , in a language which can be easily understood by the authority concerned . they shall cooperate with that authority , at its request , on any action taken to eliminate the risks posed by products which they have placed on the market and to ensure compliance with the requirements referred to in article 3 .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point d providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in such a way as to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by the following : the products they use in the provision of the service shall be in accordance with the rules laid down in point d ; the information about the functioning of the service and about its accessibility characteristics and facilities shall be provided in multiple accessible formats as follows : the information shall be made available in accessible web format and electronic non - web document format by making it understandable , perceivable and operable ; the economic operator shall list and explain how to use the accessibility features of the service and its compatibility with assistive technologies ; the electronic information , including the related online and mobile applications and websites needed in the provision of the service shall be provided in accordance with point ; making websites and mobile based services , including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations including persons with disabilities .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; ### the provision of services in order to maximise their reasonably foreseeable use by persons with disabilities shall be achieved by meeting the functional performance requirements set out in point aa , and shall include : information about the functioning of the service and about its accessibility characteristics and facilities ; electronic information , including the related websites and online applications needed in the provision of the service .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point b on ' related terminal equipment with advance computing capability used by consumers ' providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in such a way as to maximise their foreseeable use by persons with functional limitations , including persons with disabilities shall be achieved by the following : the products they use in the provision of the service shall be in accordance with the rules laid down in point b on ' related terminal equipment with advance computing capability used by consumers ' ; the information about the functioning of the service and about its accessibility characteristics and facilities shall be provided in multiple accessible formats as follows : the information shall be made available in accessible web format and electronic non - web document format that is understandable , perceivable and operable ; the economic operator shall list and explain how to use the accessibility features of the service and its compatibility with assistive technologies ; the electronic information , including the related online and mobile applications and websites needed in the provision of the service shall be provided in accordance with point ; shall be provided on alternative non - electronic formats upon request . the alternative non - electronic formats may include large print , braille , or easy - to - read text . making websites and mobile based services , including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations including persons with disabilities : where a service provides two - way voice communication , it shall also support real - time text in parallel and on the same call ; where a service supports two - way communication and that service is specified for use with relay services , support shall be provided for voice , real - time text and / or video , alone or in any combination , on both outgoing and incoming calls ; where a service supports two - way communication and is specified for use with emergency services , support shall be provided for voice , real - time text and / or video , alone or in any combination , on both outgoing and incoming calls .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; ### the provision of services in order to maximise their reasonably foreseeable use by persons with disabilities shall be achieved by meeting the functional performance requirements set out in point aa , and shall include : information about the functioning of the service and about its accessibility characteristics and facilities ; electronic information , including the related websites and online applications needed in the provision of the service ;


### by [ …insert date - five years after the application of this directive ] , and every five years thereafter , the commission shall submit to the european parliament , the council , the european economic and social committee and the committee of the regions a report on the application of this directive . ### by [ …insert date - three years after the application of this directive ] , and every three years thereafter , the commission shall submit to the european parliament , the council , the european economic and social committee and the committee of the regions a report on the application of this directive .


### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities and those with age related impairments , shall be achieved by making accessible the following : the information on the use of the product provided on the product itself , which : must be available by more than one sensory channel ; must be understandable ; must be perceivable ; shall have an adequate size of fonts in foreseeable conditions of use ; the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; the interfacing of the product with assistive devices . ### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by complying with the following accessibility requirements : the information on the use of the product provided on the product itself , which shall be provided in multiple accessible formats and which : shall be available by more than one sensory channel ; shall be understandable ; shall be perceivable ; shall have an adequate size of fonts with sufficient contrast between the characters and their background in order to maximise its readability in foreseeable conditions of use ; the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; when relevant , compatibility with assistive devices and technologies available at union level , including hearing technologies such as hearing aids , telecoils , cochlear implants and assistive listening devices .


### the commission’s proposal for a directive of the european parliament and of the council34 includes accessibility requirements for a specific set of public sector bodies’ websites . in addition , it proposes to establish the basis for a monitoring and reporting methodology of the compliance of the relevant websites with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive are to apply to the public sector bodies ' websites . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website , the accessibility requirements set out in this directive should be aligned to those of the proposed directive on the accessibility of public sector bodies’ websites . activities of ecommerce of public sector websites not covered by that directive , fall under the scope of this proposal , in order to ensure that the online sale of products and services is accessible for persons with disabilities and older persons , irrespective of their public or private sale . __________________ 34 proposal for a directive of the european parliament and of the council on the accessibility of public sector bodies ' websites com 721 . ### directive 2016 / 2102 of the european parliament and of the council34 includes accessibility requirements for all public sector bodies ' websites . in addition , it establishes the basis for a monitoring and reporting methodology of the compliance of the relevant websites and mobile applications with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive apply to the public sector bodies ' websites and mobile applications . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website and mobile applications , the accessibility requirements set out in this directive should be aligned to those of directive 2016 / 2102 . activities of ecommerce of public sector websites and mobile applications which are not covered by directive 2016 / 2102 fall within the scope of this directive , in order to ensure that the online sale of products and services is accessible for persons with disabilities , irrespective of their public or private sale . __________________ 34 directive 2016 / 2102 of the european parliament and of the council of 26 october 2016 on the accessibility of the websites and mobile applications of public sector bodies .


### where the economic operators have used the exception provided for in paragraphs 1 to 5 for a specific product or service they shall notify the relevant market surveillance authority of the member state in the market of which the product or service is placed or made available . notification shall include the assessment referred to in paragraph 3 . microenterprises are exempted from this notification requirement but must be able to supply the relevant documentation upon request from a relevant market surveillance authority . ### where the economic operators have used the exception provided for in paragraphs 1 to 5 for a specific product or service they shall notify the market surveillance authority of the member state in the market of which the product or service is placed or made available . the assessment must be submitted to the relevant market surveillance authority in accordance with paragraph 3 , if so requested .


### the commission’s proposal for a directive of the european parliament and of the council34 includes accessibility requirements for a specific set of public sector bodies’ websites . in addition , it proposes to establish the basis for a monitoring and reporting methodology of the compliance of the relevant websites with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive are to apply to the public sector bodies ' websites . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website , the accessibility requirements set out in this directive should be aligned to those of the proposed directive on the accessibility of public sector bodies’ websites . activities of ecommerce of public sector websites not covered by that directive , fall under the scope of this proposal , in order to ensure that the online sale of products and services is accessible for persons with disabilities and older persons , irrespective of their public or private sale . __________________ 34 proposal for a directive of the european parliament and of the council on the accessibility of public sector bodies ' websites com 721 . ### directive 2016 / 2012 of the european parliament and of the council34 includes accessibility requirements for all public sector bodies ' websites . in addition , it establishes the basis for a monitoring and reporting methodology of the compliance of the relevant websites and mobile applications with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive are to apply to the public sector bodies ' websites and mobile applications . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website and mobile applications , the accessibility requirements set out in this directive should be aligned to those of directive 2016 / 2012 . activities of ecommerce of public sector websites and mobile applications which are not covered by directive 2016 / 2012 , fall within the scope of this directive , in order to ensure that the online sale of products and services is accessible for persons with disabilities and older persons , irrespective of their public or private sale . __________________ 34 directive 2016 / 2012 of the european parliament and of the council of 26 october 2016 on the accessibility of the websites and mobile applications of public sector bodies .


### where , in the course of that evaluation , the market surveillance authorities find that the product does not comply with the requirements laid down in this directive , they shall without delay require the relevant economic operator to take all appropriate corrective action to bring the product into compliance with those requirements , to withdraw the product from the market , or to recall it within a reasonable period , commensurate with the nature of the risk , as they may prescribe . ### where , in the course of that evaluation , the market surveillance authorities find that the product does not comply with the requirements laid down in this directive , they shall without delay require the relevant economic operator to take all appropriate corrective action to bring the product into compliance with those requirements or to withdraw the product from the market within an additional reasonable period , if the relevant economic operator has failed to take any corrective measure .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in order to maximise their reasonably foreseeable use by persons with disabilities shall be achieved by meeting the functional performance requirements set out in point da , and shall include : information about the functioning of the service concerned and about its accessibility characteristics and facilities ; electronic information , including the related websites and online applications needed in the provision of the service ; functions , practices , policies , procedures and alterations in the operation of the service targeted to address the needs of persons with disabilities ; mobile device - based services , smart ticketing and real - time information .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point d : providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in order to maximise their reasonably foreseeable use by persons with disabilities shall be achieved by meeting the functional performance requirements set out in point da , and shall include : the products the service providers use in the provision of the service concerned , in accordance with the rules laid down in point d ; information about the functioning of the service and about its accessibility characteristics and facilities ; electronic information , including the related websites and online applications needed in the provision of the service ; functions , practices , policies , procedures and alterations in the operation of the service targeted to address the needs of persons with disabilities . mobile device - based banking services .


### importers shall keep a register of complaints , of non - conforming products and product recalls , and shall keep distributors informed of such monitoring . ### importers shall keep a register of complaints , of non - conforming products and shall keep distributors informed of such monitoring .


### the assessment of whether compliance with accessibility requirements regarding products or services imposes a fundamental alteration or disproportionate burden shall be performed by the economic operator . ### the assessment of whether compliance with accessibility requirements regarding products or services imposes a fundamental alteration or disproportionate burden shall be performed by the economic operator in consultation with user’s organisations and experts on accessibility requirements at the national market surveillance authority .


### member states may decide , in the light of national conditions , that the built environment used by clients of passenger transport services including the environment that is managed by service providers and by infrastructure operators as well as the built environment used by clients of banking services , and customer services centres and shops under the scope of telephony operators shall comply with the accessibility requirements of annex i , section x , in order to maximise their use by persons with functional limitations , including persons with disabilities . ### member states shall ensure that the built environment used by clients of passenger transport services and products including the environment that is managed by service providers and by infrastructure operators as well as the built environment used by clients of banking and postal services , and customer services centres and shops under the scope of telephony operators shall comply with the accessibility requirements of annex i , section x , in order to maximise their use by persons with functional limitations , including persons with disabilities and the elderly .


### the demand for accessible products and services is high and the number of citizens with disabilities and / or functional limitations will increase significantly with the ageing of the european union ' s population . an environment where products and services are more accessible allows for a more inclusive society and facilitates independent living . ### the demand for accessible products and services is high and the number of persons with functional limitations , including persons with disabilities in line with article 1 of the convention on the rights of persons with disabilities , will increase significantly with the ageing of the european union’s population . an environment where products and services are more accessible allows for a more inclusive society and is a prerequisite for independent living .


### member states may decide , in the light of national conditions , that the built environment used by clients of passenger transport services including the environment that is managed by service providers and by infrastructure operators as well as the built environment used by clients of banking services , and customer services centres and shops under the scope of telephony operators shall comply with the accessibility requirements of annex i , section x , in order to maximise their use by persons with functional limitations , including persons with disabilities . ### member states shall ensure that the built environment used by clients of passenger transport services including the environment that is managed by service providers and by infrastructure operators as well as the built environment used by clients of banking services , and customer services centres and shops under the scope of telephony operators complies with the accessibility requirements of annex i , section x , in order to maximise their use by persons with functional limitations , including persons with disabilities .


### manufacturers shall ensure that the product is accompanied by instructions and safety information in a language which can be easily understood by consumers and end - users , as determined by the member state concerned . ### manufacturers shall ensure that the product is accompanied by instructions and safety information in a language as determined by the member state concerned , which can be easily understood by consumers and end - users in multiple accessible formats .


### audiovisual media services and related consumer equipment with advanced computing capability ; ### the architecture of websites and mobile applications of audio - visual media services ;


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in such a way as to maximise their foreseeable use by persons with functional limitations , including persons with disabilities shall be achieved by the following : the information about the functioning of the service and about its accessibility characteristics and facilities shall be provided in multiple accessible formats as follows : the information shall be made available in accessible web format and electronic non - web document format by making it understandable , perceivable and operable ; the economic operator shall list and explain how to use the accessibility features of the service and its compatibility with assistive technologies ; the electronic information , including the related online and mobile applications and websites needed in the provision of the service shall be provided in accordance with point ; making websites and mobile based services , including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations including persons with disabilities .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point b on ' related terminal equipment with advance computing capability used by consumers ' providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in order to maximise their reasonably foreseeable use by persons with disabilities shall be achieved by meeting the functional performance requirements set out in point ba , and shall include : the products the service providers use in the provision of the service concerned , in accordance with the rules laid down in point b on ' related terminal equipment used by consumers ' ; information about the functioning of the service and about its accessibility characteristics and facilities ; electronic information , including the related websites and online applications needed in the provision of the service ; information to facilitate complementarities with assistive services ; functions , practices , policies , procedures and alterations in the operation of the service targeted to address the needs of persons with disabilities .


### member states may decide , in the light of national conditions , that the built environment used by clients of passenger transport services including the environment that is managed by service providers and by infrastructure operators as well as the built environment used by clients of banking services , and customer services centres and shops under the scope of telephony operators shall comply with the accessibility requirements of annex i , section x , in order to maximise their use by persons with functional limitations , including persons with disabilities . ### member states may decide , in the light of national conditions , that the built environment , used by clients of passenger transport services including the environment that is managed by service providers and by infrastructure operators as well as the built environment used by clients of banking services , and customer services centres and shops under the scope of telephony operators shall only as regards to the construction of new infrastructure and substantial renovations comply with the accessibility requirements of annex i , section x , in order to maximise their use persons with disabilities .


### the manufacturer having detailed knowledge of the design and production process is best placed to carry out the complete conformity assessment procedure . the obligations for conformity assessment should rest with the manufacturer . ### the manufacturer having detailed knowledge of the design and production process is best placed to carry out the complete conformity assessment procedure . the obligations for conformity assessment should rest with the manufacturer . however , consumers , organisations and relative public agencies should have the opportunity to report any abuse correlating to the requirements laid down in this directive by economic operators , especially if the products or services provided creates a negative impact on the living conditions and / or ability to participate on the internal market for persons with disabilities or infringes upon the principle of gender equality .


### banking services , the websites , the mobile device - based banking services , self - service terminals , including automatic teller machines used for provision of banking services shall comply with the requirements set out in section vi of annex i . ### banking services , the website , the mobile device - based banking services , self - service terminals , including payment terminals and automatic teller machines used for provision of banking and payment services shall comply with the requirements set out in section vi of annex i .


### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities and those with age related impairments , shall be achieved by making accessible the following : the information on the use of the product provided on the product itself , which : must be available by more than one sensory channel ; must be understandable ; must be perceivable ; shall have an adequate size of fonts in foreseeable conditions of use ; the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; the interfacing of the product with assistive devices . ### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by complying with the following accessibility requirements : the information on the use of the product provided on the product itself , which shall be provided in multiple accessible formats and which : shall be available by more than one sensory channel ; shall be understandable ; shall be perceivable ; shall have an adequate size of fonts with sufficient contrast between the characters and their background in order to maximise its readability in foreseeable conditions of use ; the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; when relevant , compatibility with assistive devices and technologies available at union level , including hearing technologies such as hearing aids , telecoils , cochlear implants and assistive listening devices ;


### it is necessary to introduce the accessibility requirements in the least burdensome manner for the economic operators and the member states , notably by only including in the scope the products and services which have been thoroughly selected . ### on the one hand , it is necessary to introduce the accessibility requirements in the least burdensome manner for the economic operators and the member states , notably by only including in the scope the products and services which have been thoroughly selected and which are placed on the market after the date of application of this directive . on the other hand , it is necessary to enable economic operators to implement the accessibility requirements set out in this directive efficiently , in particular by taking into account the lifetime of self - service terminals , ticketing machines and check - in machines . in addition , the special position of smes in the european internal market should also be taken into account .


### products and services falling within the scope of this directive are the result of a screening exercise , carried out during the preparation of the impact assessment that identified those relevant products and services for persons with functional limitations , including persons with disabilities and older persons , for which member states have adopted or are likely to adopt diverging national accessibility requirements . ### products and services falling within the scope of this directive are the result of a screening exercise , carried out during the preparation of the impact assessment that identified those relevant products and services for persons with disabilities and older persons , for which member states have adopted or are likely to adopt diverging national accessibility requirements .


### the overall aim of the ' digital single market strategy ' , is to deliver sustainable economic and social benefits from a connected digital single market . union consumers still do not enjoy the full benefits of prices and choice that the single market can offer , because cross - border online transactions are still very limited . fragmentation also limits demand for cross - border e - commerce transactions . there is also a need for concerted action to make sure that new electronic content is also fully available to persons with disabilities . it is therefore necessary to harmonise accessibility requirements across the digital single market and to ensure that all union citizens regardless of their abilities can enjoy its benefits . ### the overall aim of the ' digital single market strategy ' , is to deliver sustainable economic and social benefits from a connected digital single market , facilitating trade and promoting employment within the union . union consumers still do not enjoy the full benefits of prices and choice that the single market can offer , because cross - border online transactions are still very limited . fragmentation also limits demand for cross - border e - commerce transactions . there is also a need for concerted action to make sure that new electronic content is also fully available to persons with disabilities and persons with age related or other impairments . it is therefore necessary to harmonise accessibility requirements across the digital single market and to ensure that all union citizens regardless of their abilities can enjoy its benefits .


### manufacturers shall , further to a reasoned request from a competent national authority , provide it with all the information and documentation necessary to demonstrate the conformity of the product , in a language which can be easily understood by that authority . they shall cooperate with that authority , at its request , on any action taken to eliminate the risks posed by products which they have placed on the market and to ensure compliance with the requirements referred to in article 3 . ### manufacturers shall provide competent national authorities with all the information and documentation necessary to demonstrate the conformity of the product , in a language which can be easily understood by the authority concerned . they shall cooperate with that authority , at its request , on any action taken to eliminate the risks posed by products which they have placed on the market and to ensure compliance with the requirements referred to in article 3 .


### 5audiovisual media services and the related consumer equipment with advanced computing capability shall comply with the requirements set out in section iv of annex i . ### audiovisual media services , commercial and publicly funded media and news websites and the related consumer equipment with advanced computing capability shall comply with the requirements set out in section iv of annex i .


### the commission’s proposal for a directive of the european parliament and of the council34 includes accessibility requirements for a specific set of public sector bodies’ websites . in addition , it proposes to establish the basis for a monitoring and reporting methodology of the compliance of the relevant websites with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive are to apply to the public sector bodies ' websites . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website , the accessibility requirements set out in this directive should be aligned to those of the proposed directive on the accessibility of public sector bodies’ websites . activities of ecommerce of public sector websites not covered by that directive , fall under the scope of this proposal , in order to ensure that the online sale of products and services is accessible for persons with disabilities and older persons , irrespective of their public or private sale . __________________ 34 proposal for a directive of the european parliament and of the council on the accessibility of public sector bodies ' websites com 721 . ### directive 2016 / 2102 of the european parliament and of the council34 includes accessibility requirements for all public sector bodies ' websites . in addition , it establishes the basis for a monitoring and reporting methodology of the compliance of the relevant websites and mobile applications with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive apply to the public sector bodies ' websites and mobile applications . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website and mobile applications , the accessibility requirements set out in this directive should be aligned to those of directive 2016 / 2102 . activities of ecommerce of public sector websites and mobile applications which are not covered by directive 2016 / 2102 fall within the scope of this directive , in order to ensure that the online sale of products and services is accessible for persons with disabilities , irrespective of their public or private sale . __________________ 34 directive 2016 / 2102 of the european parliament and of the council of 26 october 2016 on the accessibility of the websites and mobile applications of public sector bodies .


### audiovisual media services and the related consumer equipment with advance computing capability ### consumer terminal equipment related to audio - visual media service and the architecture of websites and mobile applications


### it is necessary to introduce the accessibility requirements in the least burdensome manner for the economic operators and the member states , notably by only including in the scope the products and services which have been thoroughly selected . ### it is necessary to introduce accessibility requirements which enable all people to fully use the products and services and infrastructure , including the built environment , covered by this directive in the most effective and least burdensome manner for the economic operators and the member states , notably by only including in the scope the products and services which have been thoroughly selected and which are placed on the market after the date of application of this directive . it is necessary to enable economic operators to efficiently implement the accessibility requirements provided for in this directive , in particular by taking into account the economical and functional lifetime of self - service terminals , such as ticket machines and check - in machines .


### they shall apply those provisions from [ … insert date - six years after the entry into force of this directive ] . ### they shall apply those provisions from [ … insert date - five years after the entry into force of this directive ] .


### a safeguard procedure should be set up which applies only in the event of disagreement between member states over measures taken by a member state under which interested parties are informed of measures intended to be taken with regard to products not complying with the accessibility requirements of this directive . it should allow market surveillance authorities , in cooperation with the relevant economic operators , to act at an earlier stage in respect of such products . ### a safeguard procedure should be set up which applies only in the event of disagreement between member states over measures taken by a member state whereby interested parties are informed of measures intended to be taken with regard to products not complying with the accessibility requirements of this directive . it should allow market surveillance authorities , in cooperation with organisations representing persons with disabilities and the relevant economic operators , to act at an earlier stage in respect of such products .


### where compliance of a product with the applicable accessibility requirements has been demonstrated by that procedure , manufacturers shall draw up an eu declaration of conformity and affix the ce marking . ### where compliance of a product with the applicable accessibility requirements has been demonstrated by that procedure , manufacturers shall draw up an eu declaration of conformity .


### a safeguard procedure should be set up which applies only in the event of disagreement between member states over measures taken by a member state under which interested parties are informed of measures intended to be taken with regard to products not complying with the accessibility requirements of this directive . it should allow market surveillance authorities , in cooperation with the relevant economic operators , to act at an earlier stage in respect of such products . ### a safeguard procedure should be set up which applies only in the event of disagreement between member states over measures taken by a member state whereby interested parties are informed of measures intended to be taken with regard to products not complying with the accessibility requirements of this directive . it should allow market surveillance authorities , in cooperation with organisations representing persons with disabilities , gender equality organizations and the relevant economic operators , to act at an earlier stage in respect of such products .


### this directive respects the fundamental rights and observes the principles recognised in particular by the charter of fundamental rights of the european union . in particular , this directive seeks to ensure full respect for the rights of persons with disabilities to benefit from measures designed to ensure their independence , social and occupational integration and participation in the life of the community and to promote the application of article 26 of the charter of fundamental rights of the european union . ### this directive respects the fundamental rights and observes the principles recognised in particular by the charter of fundamental rights of the european union . in particular , this directive seeks to ensure full respect for the rights of persons with disabilities and older persons to benefit from measures designed to ensure their independence , social and occupational integration and participation in the life of the community and to promote the application of articles 21 , 25 and 26 of the charter of fundamental rights of the european union .


### where the economic operators have used the exception provided for in paragraphs 1 to 5 for a specific product or service they shall notify the relevant market surveillance authority of the member state in the market of which the product or service is placed or made available . notification shall include the assessment referred to in paragraph 3 . microenterprises are exempted from this notification requirement but must be able to supply the relevant documentation upon request from a relevant market surveillance authority . ### where the economic operators have used the exception provided for in paragraphs 1 to 5 for a specific product or service they shall notify the market surveillance authority of the member state in the market of which the product or service is placed or made available . the assessment must be submitted to the relevant market surveillance authority in accordance with paragraph 3 , if so requested .


### &#8220 ; accessible products and services&#8221 ; are products and services that are perceptible , operable and understandable for persons with functional limitations , including persons with disabilities , on an equal basis with others ; ### ' accessible products and services&#8221 ; are products and services which are usable for people with disabilities on an equal basis with others in a general manner and without substantial external help ;


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point b on ' related terminal equipment with advance computing capability used by consumers ' providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in such a way as to maximise their foreseeable use by persons with functional limitations , including persons with disabilities shall be achieved by the following : the products they use in the provision of the service shall be in accordance with the rules laid down in point b on ' related terminal equipment with advance computing capability used by consumers ' ; the information about the functioning of the service and about its accessibility characteristics and facilities shall be provided in multiple accessible formats as follows : the information shall be made available in accessible web format and electronic non - web document format that is understandable , perceivable and operable ; the economic operator shall list and explain how to use the accessibility features of the service and its compatibility with assistive technologies ; the electronic information , including the related online and mobile applications and websites needed in the provision of the service shall be provided in accordance with point ; shall be provided on alternative non - electronic formats upon request . the alternative non - electronic formats may include large print , braille , or easy - to - read text . making websites and mobile based services , including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations including persons with disabilities : where a service provides two - way voice communication , it shall also support real - time text in parallel and on the same call ; where a service supports two - way communication and that service is specified for use with relay services , support shall be provided for voice , real - time text and / or video , alone or in any combination , on both outgoing and incoming calls ; where a service supports two - way communication and is specified for use with emergency services , support shall be provided for voice , real - time text and / or video , alone or in any combination , on both outgoing and incoming calls .


### the penalties provided for shall be effective , proportionate and dissuasive . ### the penalties provided for shall be effective , proportionate and dissuasive , but not serve as an alternative to the fulfilment by economic operators of their obligation to make their products or services accessible .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point d providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in such a way as to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by the following : the products they use in the provision of the service shall be in accordance with the rules laid down in point d ; the information about the functioning of the service and about its accessibility characteristics and facilities shall be provided in multiple accessible formats as follows : the information shall be made available in accessible web format and electronic non - web document format by making it understandable , perceivable and operable ; the economic operator shall list and explain how to use the accessibility features of the service and its compatibility with assistive technologies ; the electronic information , including the related online and mobile applications and websites needed in the provision of the service shall be provided in accordance with point ; making websites and mobile based services , including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations including persons with disabilities .


### manufacturers shall , further to a reasoned request from a competent national authority , provide it with all the information and documentation necessary to demonstrate the conformity of the product , in a language which can be easily understood by that authority . they shall cooperate with that authority , at its request , on any action taken to eliminate the risks posed by products which they have placed on the market and to ensure compliance with the requirements referred to in article 3 . ### manufacturers shall , further to a reasoned request from a competent national authority , provide it with all the information and documentation necessary to demonstrate the conformity of the product , in a language which can be easily understood by that authority . they shall cooperate with that authority , at its request , on any action taken to eliminate the non - conformity of products which they have placed on the market and to ensure compliance with the requirements referred to in article 3 .


### before placing a product on the market importers shall ensure that the conformity assessment procedure set out in annex ii has been carried out by the manufacturer . they shall ensure that the manufacturer has drawn up the technical documentation required by that annex , that the product bears the ce marking and is accompanied by the required documents and that the manufacturer has complied with the requirements set out in article 5 and . ### before placing a product on the market , importers shall ensure that the conformity assessment procedure set out in annex ii , based on the manufacturer’s accessibility report , has been carried out by the manufacturer . they shall ensure that the manufacturer has drawn up the technical documentation required by that annex , that the product bears the ce marking and is accompanied by the required documents and that the manufacturer has complied with the requirements set out in article 5 and .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in order to maximise their reasonably foreseeable use by persons with disabilities shall be achieved by meeting the functional performance requirements set out in point da , and shall include : information about the functioning of the service concerned and about its accessibility characteristics and facilities ; electronic information , including the related websites and online applications needed in the provision of the service ; functions , practices , policies , procedures and alterations in the operation of the service targeted to address the needs of persons with disabilities ; mobile device - based services , smart ticketing and real - time information .


### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities and those with age related impairments , shall be achieved by making accessible the following : the information on the use of the product provided on the product itself , which : must be available by more than one sensory channel ; must be understandable ; must be perceivable ; shall have an adequate size of fonts in foreseeable conditions of use ; the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; the interfacing of the product with assistive devices . ### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by complying with the following accessibility requirements : the information on the use of the product provided on the product itself , which shall be provided in multiple accessible formats and which : shall be available by more than one sensory channel ; shall be understandable ; shall be perceivable ; shall have an adequate size of fonts with sufficient contrast between the characters and their background in order to maximise its readability in foreseeable conditions of use ; the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; when relevant , compatibility with assistive devices and technologies available at union level , including hearing technologies such as hearing aids , telecoils , cochlear implants and assistive listening devices .


### it is necessary to introduce the accessibility requirements in the least burdensome manner for the economic operators and the member states , notably by only including in the scope the products and services which have been thoroughly selected . ### on the one hand , it is necessary to introduce the accessibility requirements in the least burdensome manner for the economic operators and the member states , notably by only including in the scope the products and services which have been thoroughly selected and which are placed on the market after the date of application of this directive . on the other hand , it is necessary to enable economic operators to implement the accessibility requirements set out in this directive efficiently , in particular by taking into account the lifetime of self - service terminals , ticketing machines and check - in machines . in addition , the special position of smes in the european internal market should also be taken into account .


### ensuring the accessibility of the products used in the provision of the service , in accordance with the rules laid down in part a ; ### the products used in the provision of the service , in accordance with the rules laid down in part a ;


### in order to facilitate conformity assessment with applicable requirements it is necessary to provide for a presumption of conformity for products and services which are in conformity with voluntary harmonised standards that are adopted in accordance with regulation no 1025 / 2012 of the european parliament and of the council39 for the purpose of expressing detailed technical specifications of those requirements . the commission has already issued a number of standardisation requests to the european standardisation organisations on accessibility which would be relevant for the preparation of harmonised standards . __________________ 39 regulation no 1025 / 2012 of 25 october 2012 of the european parliament and of the council on european standardisation , amending council directives 89 / 686 / eec and 93 / 15 / eec and directives 94 / 9 / ec , 94 / 25 / ec , 95 / 16 / ec , 97 / 23 / ec , 98 / 34 / ec , 2004 / 22 / ec , 2007 / 23 / ec , 2009 / 23 / ec and 2009 / 105 / ec of the european parliament and of the council and repealing council decision 87 / 95 / eec and decision no 1673 / 2006 / ec of the european parliament and of the council ### in order to facilitate conformity assessment with applicable accessibility requirements it is necessary to provide for a presumption of conformity for products and services which are in conformity with voluntary harmonised standards that are adopted in accordance with regulation no 1025 / 2012 of the european parliament and of the council39 for the purpose of expressing detailed technical specifications of those requirements . the commission has already issued a number of standardisation requests to the european standardisation organisations on accessibility which would be relevant for the preparation of harmonised standards . __________________ 39 regulation no 1025 / 2012 of 25 october 2012 of the european parliament and of the council on european standardisation , amending council directives 89 / 686 / eec and 93 / 15 / eec and directives 94 / 9 / ec , 94 / 25 / ec , 95 / 16 / ec , 97 / 23 / ec , 98 / 34 / ec , 2004 / 22 / ec , 2007 / 23 / ec , 2009 / 23 / ec and 2009 / 105 / ec of the european parliament and of the council and repealing council decision 87 / 95 / eec and decision no 1673 / 2006 / ec of the european parliament and of the council


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; ### the provision of services in such a way as to maximise their foreseeable use by persons with functional limitations including persons with disabilities shall be achieved by the following : information about the functioning of the service and about its accessibility characteristics and facilities shall be provided in multiple accessible formats as follows : the information shall be made available in accessible web format and electronic non - web document format by making it understandable , perceivable and operable ; the economic operator shall list and explain how to use the accessibility features of the service and its compatibility with assistive technologies ; the electronic information , including the related online and mobile applications and websites needed in the provision of the service shall be provided in accordance with point ; making websites and mobile based services , including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ;


### e - books ### e - books and related equipment


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point d ; providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in order to maximise their reasonably foreseeable use by persons with disabilities shall be achieved by meeting the functional performance requirements set out in point ba , and shall include : the products the service providers use in the provision of the service concerned , in accordance with the rules laid down in point b ; information about the functioning of the service and about its accessibility characteristics and facilities ; the electronic information , including the related websites and online applications and the e - book device , needed in the provision of the service ; providing accessible information to facilitate complementarities with assistive services ; functions , practices , policies , procedures and alterations in the operation of the service targeted to address the needs of persons with disabilities .


### the commission’s proposal for a directive of the european parliament and of the council34 includes accessibility requirements for a specific set of public sector bodies’ websites . in addition , it proposes to establish the basis for a monitoring and reporting methodology of the compliance of the relevant websites with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive are to apply to the public sector bodies ' websites . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website , the accessibility requirements set out in this directive should be aligned to those of the proposed directive on the accessibility of public sector bodies’ websites . activities of ecommerce of public sector websites not covered by that directive , fall under the scope of this proposal , in order to ensure that the online sale of products and services is accessible for persons with disabilities and older persons , irrespective of their public or private sale . __________________ 34 proposal for a directive of the european parliament and of the council on the accessibility of public sector bodies ' websites com 721 . ### directive 2016 / 2102 of the european parliament and of the council34 includes accessibility requirements for all public sector bodies ' websites . in addition , it establishes the basis for a monitoring and reporting methodology of the compliance of the relevant websites and mobile applications with the requirements listed in that directive . both the accessibility requirements and the monitoring and reporting methodology included in that directive apply to the public sector bodies ' websites and mobile applications . with the purpose of , notably , ensuring that relevant authorities implement the same accessibility requirements independently of the type of regulated website and mobile applications , the accessibility requirements set out in this directive should be aligned to those of directive 2016 / 2102 . activities of ecommerce of public sector websites and mobile applications which are not covered by directive 2016 / 2102 fall within the scope of this directive , in order to ensure that the online sale of products and services is accessible for persons with disabilities , irrespective of their public or private sale . __________________ 34 directive 2016 / 2102 of the european parliament and of the council of 26 october 2016 on the accessibility of the websites and mobile applications of public sector bodies .


### by [ …insert date - five years after the application of this directive ] , and every five years thereafter , the commission shall submit to the european parliament , the council , the european economic and social committee and the committee of the regions a report on the application of this directive . ### by [ …insert date - three years after the application of this directive ] , and every three years thereafter , the commission shall submit to the european parliament , the council , the european economic and social committee and the committee of the regions a report on the application of this directive .


### the provision of services in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by : ensuring the accessibility of the products they use in the provision of the service , in accordance with the rules laid down in point b on ' related consumer equipment with advance computing capability ' providing information about the functioning of the service and about its accessibility characteristics and facilities as follows : the information content shall be available in text formats that can be used to generate alternative assistive formats to be presented in different ways by the users and via more than one sensory channel , alternatives to non - text content shall be provided ; the electronic information , including the related online applications needed in the provision of the service shall be provided in accordance with point . making websites accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; including functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations . ### the provision of services in such a way as to maximise their foreseeable use by persons with functional limitations , including persons with disabilities shall be achieved by the following : the products they use in the provision of the service shall be in accordance with the rules laid down in point b on ' related consumer equipment with advance computing capability ' ; the information about the functioning of the service and about its accessibility characteristics and facilities , shall be provided in multiple accessible formats as follows : the information shall be made available in accessible web format and electronic non - web document format by making it understandable , perceivable and operable ; the economic operator shall list and explain how to use the accessibility features of the service and its compatibility with assistive technologies ; the electronic information , including the related online and mobile applications and websites needed in the provision of the service shall be provided in accordance with point ; making websites and mobile based services , including mobile applications needed for the provision of the service accessible in a consistent and adequate way for users’ perception , operation and understanding , including the adaptability of content presentation and interaction , when necessary providing an accessible electronic alternative ; and in a way which facilitates interoperability with a variety of user agents and assistive technologies available at union and international level ; providing accessible information to facilitate complementarities with assistive services ; functions , practices , policies and procedures and alterations in the operation of the service targeted to address the needs of persons with functional limitations including persons with disabilities .


### audiovisual media services and related consumer equipment with advanced computing capability ; ### the architecture of websites and mobile applications of audio - visual media services ;


### economic operators should be responsible for the compliance of products and services , in relation to their respective roles in the supply chain , so as to ensure a high level of protection of accessibility and to guarantee fair competition on the union market . ### economic operators should , in cooperation with national authorities , be responsible for the compliance of products and services , in relation to their respective roles in the supply chain .


### the purpose of this directive is to contribute to the proper functioning of the internal market by approximating laws , regulations and administrative provisions of the member states , by eliminating barriers to the free movement of certain accessible products and services . this will increase the availability of accessible products and services on the internal market . ### the purpose of this directive is to contribute to the proper functioning of the internal market by approximating laws , regulations and administrative provisions of the member states , by eliminating barriers to the free movement of accessible products and services . this will increase the availability , of accessible products and services on the internal market to all citizens and create preconditions for inclusive and non - discriminatory participation .


### banking services ; websites used for provision of banking services ; mobile device - based banking services ; self service terminals , including automatic teller machines used for provision of banking services ### banking services ; websites used for provision of banking services ; mobile device - based banking services ; self - service terminals , including automatic teller machines used for provision of banking services and payment terminals .


### audiovisual media services and the related consumer equipment with advance computing capability ### consumer terminal equipment related to audio - visual media service and the architecture of websites and mobile applications


### chapters i , ii to v , and vii , apply to the following services : ### chapters i , ii to v , and vii apply to the following services provided after the date of application of this directive :


### economic operators shall be able to present the information referred to in paragraph 1 for a period of 10 years after they have been supplied with the product and for a period of 10 years after they have supplied the product . ### economic operators shall be able to present the information referred to in paragraph 1 for at least five years or a period that corresponds to the life - cycle of the product in question .


### manufacturers who consider or have reason to believe that a product which they have placed on the market is not in conformity with this directive shall immediately take the necessary corrective measures to bring that product into conformity , to withdraw it or recall it , if appropriate . furthermore , where the product presents a risk related to accessibility , manufacturers shall immediately inform the competent national authorities of the member states in which they made the product available to that effect , giving details , in particular , of the non - compliance and of any corrective measures taken . ### manufacturers who consider or have reason to believe that a product which they have placed on the market is not in conformity with this directive shall immediately take the necessary corrective measures to bring that product into conformity , to withdraw it or to recall it , as appropriate . furthermore , where the product is characterised by a lack of accessibility , manufacturers shall immediately inform the competent national authorities of the member states in which they made the product available to that effect , giving details , in particular , of the non - compliance and of any corrective measures taken .


### importers who consider or have reason to believe that a product which they have placed on the market is not in conformity with the requirements referred to in article 3 shall immediately take the necessary corrective measures to bring that product into conformity , to withdraw it or recall it , if appropriate . furthermore where the product presents a risk , importers shall immediately inform the competent national authorities of the member states in which they made the product available to that effect , giving details , in particular , of the non - compliance and of any corrective measures taken . ### importers who consider or have reason to believe that a product which they have placed on the market is not in conformity with the requirements referred to in article 3 shall immediately take the necessary corrective measures to bring that product into conformity , or to withdraw it , if appropriate . furthermore , where the product is not in conformity with this directive , importers shall immediately inform the competent national authorities of the member states in which they made the product available to that effect , giving details , in particular , of the non - compliance and of any corrective measures taken .


### consumer terminal equipment with advanced computing capability related to audio - visual media services . ### consumer terminal equipment related to audio - visual media services .


### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities and those with age related impairments , shall be achieved by making accessible the following : the information on the use of the product provided on the product itself , which : must be available by more than one sensory channel ; must be understandable ; must be perceivable ; shall have an adequate size of fonts in foreseeable conditions of use ; the packaging of the product including the information provided in it ; the product instructions for use , installation and maintenance , storage and disposal of the product which shall comply with the following : the content of instruction shall be available in text formats that can be used for generating alternative assistive formats to be presented in different ways and via more than one sensory channel , and the instructions shall provide alternatives to non - text content ; the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; the interfacing of the product with assistive devices . ### design and production : the design and production of products in order to maximise their foreseeable use by persons with functional limitations , including persons with disabilities , shall be achieved by complying with the following accessibility requirements : the information on the use of the product provided on the product itself , which shall be provided in multiple accessible formats and which : shall be available by more than one sensory channel ; shall be understandable ; shall be perceivable ; shall have an adequate size of fonts with sufficient contrast between the characters and their background in order to maximise its readability in foreseeable conditions of use ; the packaging of the product including the information provided in it and an indication of the brand , the name and the type of the product which : shall meet the requirements laid down in point ; shall in a simple and precise way inform the users how the product incorporates accessibility features and its compatibility with assistive technology ; the instructions for the use , installation and maintenance , storage and disposal of the product , whether provided separately or integrated within the product , which shall comply with the following : shall be made available in accessible web format and electronic non - web document format that is understandable , perceivable and operable ; and the manufacturer shall list and explain how to use the accessibility features of the product and its compatibility with assistive technologies ; shall be provided on alternative non - electronic formats upon request . the alternative non - electronic formats may include large print , braille , or easy - to - read text ; the instructions for the use , installation and maintenance , storage and disposal of the product , whether provided separately or integrated within the product , which shall comply with the following : the user interface of the product in accordance with point 2 ; the functionality of the product by providing functions aimed to address the needs of persons with functional limitations , in accordance with point 2 ; when relevant , the compatibility with assistive devices and technologies available at union and international level , including hearing technologies such as hearing aids , telecoils , cochlear implants and assistive listening devices .


### member states shall ensure that appropriate restrictive measures are taken in respect of the product concerned , such as withdrawal of the product from their market , without delay . ### member states shall ensure that appropriate , proportionate restrictive measures are taken in respect of the product concerned , such as withdrawal of the product from their market , without delay .


### the following self - service terminals : automatic teller machines , ticketing machines and check - in machines shall comply with the requirements set out in section ii of annex i . ### self - service terminals : automatic teller machines , ticketing machines , payment terminals and check - in machines shall comply with the requirements set out in section ii of annex i .


### the following self - service terminals : automatic teller machines , ticketing machines and check - in machines shall comply with the requirements set out in section ii of annex i . ### an appropriate number of self - service terminals shall comply with the requirements set out in section ii of annex i : automatic teller machines , ticketing machines and check - in machines .


### banking services ; websites used for provision of banking services ; mobile device - based services ; self - service terminals , including automatic teller machines used for provision of banking services ### banking services ; websites used for provision of banking services ; mobile device - based services ; self - service terminals , including automatic teller machines used for provision of banking services and payment terminals


### banking services , the websites , the mobile device - based banking services , self - service terminals , including automatic teller machines used for provision of banking services shall comply with the requirements set out in section vi of annex i . ### banking services , the websites , the mobile device - based banking services and payment terminals , self - service terminals , including automatic teller machines used for provision of banking services shall comply with the requirements set out in section vi of annex i .


### distributors shall , further to a reasoned request from a competent national authority , provide it with all the information and documentation necessary to demonstrate the conformity of a product . they shall cooperate with that authority , at its request , on any action taken to eliminate the risks posed by products which they have made available on the market . ### distributors shall provide competent national authorities with all the information and documentation necessary to demonstrate the conformity of a product . they shall cooperate with the authority concerned , at its request , on any action taken to eliminate the risks posed by products which they have made available on the market .


### service providers shall prepare the necessary information in accordance with annex iii explaining how the services meet the accessibility requirements referred to in article 3 . the information shall be made available to the public in written and oral format , including in a manner which is accessible to persons with functional limitations and persons with disabilities . service providers shall keep the information as long as the service is in operation . ### service providers shall prepare the necessary information in accordance with annex iii explaining how their services meet the accessibility requirements referred to in article 3 . the information shall be made available to the public in written and oral format , including in a manner which is accessible to persons with disabilities . service providers shall keep the information as long as the service is in operation .


### where the economic operators have used the exception provided for in paragraphs 1 to 5 for a specific product or service they shall notify the relevant market surveillance authority of the member state in the market of which the product or service is placed or made available . notification shall include the assessment referred to in paragraph 3 . microenterprises are exempted from this notification requirement but must be able to supply the relevant documentation upon request from a relevant market surveillance authority . ### where the economic operators have used the exception provided for in paragraphs 1 to 5 for a specific product or service they shall notify the market surveillance authority of the member state in the market of which the product or service is placed or made available . the assessment must be submitted to the relevant market surveillance authority in accordance with paragraph 3 , if so requested .