办公事务中,若有客户向你咨询一件你没有把握的事情,你该如何回答呢?我们看看下面这位是怎么回答的吧!A: Good morning. Can I help you?B: Good morning. Is this Modern Office Ltd.?A: Yes it is.B: I'm Mike & C. Ltd. I want to know if our order is in shipment.A: I'm afraid I'm not sure on that. Is there a number where you can be reached?B: Yes, 000000. How soon can you get back to me?A: I should be able to get this information for you by this afternoon. I'll call you as soon as I know.B: All right. Please leave a message with my secretary if I'm not in.