英文邮件是很多涉外公司员工日常工作所必备的技能,可是很多人在写邮件时依然游移不定,每一步都不知道如何下笔。这里摘录一点资料,提供一点素材,当然只是作为参考,目的是让有需要的朋友大致熟悉相关的邮件用语,然后慢慢内化成自己的东西。

因为手懒,所以暂时把英文版贴在这里,有空来逐渐把一些要点翻译出来。

Useful email opening lines

邮件开头的句子
Opening line mentioning the last contact between you
提到上次你们之间相互联系的句子
· Thank you for your email (yesterday/ of 12 May) about…
感谢您于昨天也就是5月12日发送的电子邮件……
· Thanks for your email this morning/ earlier/ yesterday/ on Monday/ last week/…
感谢您今天早上/早些时候/昨天/周一/上周所发给我的电子邮件/ ...
· Thanks for your quick reply./ Thanks for getting back to me so quickly.
感谢您的快速回复。
· Thanks for your phone call this morning/ the information about/ your interest in/ your help with/ your hospitality in…/…
感谢您今天早上的电话/感谢您关于……的信息/感谢您对于……的兴趣/感谢您在……方面的帮助/感谢您热情好客的信息... / ...
· Thanks for sending me/ for contacting me about/ for attending/ asking us about/ informing us/ giving us feedback on/ inviting me to/ talking to me about…
感谢您给我发送……/感谢您就……事宜和我联系。/感谢您来参加……/感谢您向我们询问关于……的事宜/感谢您通知我们……/感谢您就……给我们反馈/感谢您邀请我去……/感谢您和我谈及关于……的事宜。
· It was great/ so nice to see you again on Monday.
在周一再次见到您真的是太好了。
· (I) just read your email about/ (I) just got your message about/ (I) just got your request for…
· It was a pleasure/ my great pleasure to meet you last week.
· Sorry for my late reply/ Sorry it took me so long to get back to you/ Sorry not to reply sooner (but/ but I had to…).
· Thank you for finding the time to meet me/ talk to me/ attend…
· Sorry it’s been so long since I was last in touch/ since my last email.
Opening line with the subject of the email
提及邮件主题的句子
· I’m writing to you about your latest model/ about the meeting next week/ about your presentation yesterday/ about…
· I am writing to you in connection with/ with regards to/ regarding/ concerning…
· I’m writing (in order) to ask/ to enquire/ to confirm/ to check/ to inform you/ to follow up on/ to let you know/ to tell you/ to thank you/ to invite you to/ to update you on/ to announce that/ to ask for a favour/ to…
· (This is) just a quick note to say…
· As promised/ As we discussed, I’m writing to send you/ to…
· I’m writing (to you) because I have just found out that/ because I thought you’d like to know that/ because I need/ because…
· Sorry to write out of the blue, but…
· Sorry to write again so quickly, but/ Sorry to bother again so soon, but…
· Sorry, in my last email I forgot to…
Social opening line/ Friendly opening line
社交性的开篇句子/友善态度的开篇句子
· (I) hope you had a good weekend/ a good evening/ a good trip (to...)/ a good time/ a good holiday/ a good break/ a good…
· How’s it going?/ How are things?/ How’s life?/ How are you doing?
· I hope you (and your family) are (all) well.

Useful phrases for closing emails

邮件结束需用的短语

Closing line talking about the next contact between you

在邮件结尾谈及你们下一次联系
Closing line when you need a reply
当你需要回复时的句子
· I look forward to hearing from you (soon)./ (I’m) looking forward to hearing from you (soon).
· Please let me know if that’s okay/ if that is acceptable with you/ if that sounds okay/ if you can/ if you can help/ if you need an extension/ if you need to reschedule/ if…
Closing line offering more communication if needed
在邮件结尾提及更多交流机会的句子
· (In the meantime) if you need any more information,…/ If you require any further information (about/ in order to/ before you/ to help you…/…)/ If you need any more info/ Need more info,…
· If you have any (more) questions (about…),…/ Any more Qs,…
· … please do not hesitate to contact me./… please contact me./ … please feel free to contact me./ please get in touch./ … just let me know./ … just drop me a line (at any time).
Closing line mentioning the next (face to face) meeting
在邮件结尾提及下一次(面对面)的会见
· I look forward to seeing/ meeting you then.
· See you on Monday/ on…/ next week/ next…/ then.
· (I) hope we have the chance/ opportunity to meet again soon.
Other closing lines mentioning the next contact between you
其他提及下次联络的句子
· Speak to you soon/ then/ on Monday/ on…
Closing lines for (big) requests
相对方提出某种要求的结尾句子
· Thanks/ Thank you (in advance).
· Cheers.
· Any help (at all/ you can offer me)/ Any feedback you can give me (on this)/ Any assistance (you could give me in this matter) would be greatly appreciated/ would be highly appreciated/ would be much appreciated/ would be gratefully accepted.
Closing lines with apologies/ Closing lines when responding to complaints
在邮件结尾表达歉意/回复投诉的句子
· I hope that is acceptable with you./ (I) hope that is okay (with you).
· Once again, please accept our apologies for any inconvenience caused/ for the inconvenience caused/ for the delay/ for…
· Thanks for your patience./ Thank you for your patience.
· Thanks for your understanding./ Thank you for your understanding.
Social closing lines/ Friendly closing lines
社交性的/态度友善的结尾句子
· Have a good evening/ day/ weekend/ holiday/ vacation/ break/ trip/...
· Send my love to John./ Say “Hi” to John from me./ Please send my (best) regards to John.
Other closing lines
其他的结尾句
· Thanks again (for all your help/ for the info/ for bringing this matter to my attention/ for…)
· (I) hope that helps.
· Sorry I couldn’t be more help.
· (I) hope that answers all your questions/ that’s clearer now/ that’s some help/ that meets with your approval/ that…

Useful closing greetings for emails

结尾问候语
· Best regards
· Sincerely (yours)
· Best wishes
· All the best
· Best wishes

Different ways of writing your name at the end of emails

几种在邮件结尾署名的方式
· Alex
· Alex Case
· Alex Case (Mr)
· A.M.Case (Mr)

Useful phrases for the main body of the email

邮件正文所需要的有用短语
Mentioning attachments etc/ Mentioning information elsewhere
提及有附件/其他附加信息的句子
· (For your reference,) please find the information/ the document/ some data/… attached.
· Please see (the information/ the website/ the diagram/ the…) below (for more details/ for…).
· If you look at the first line/ bullet point/ paragraph/ section/ page of… (below), you will see that…
· The parts in bold/ in red/ in green/… are my comments/ are my boss’s feedback/ are the changes in the second draft/ are…
· I’ve pasted in…. below./ I’ve copied in…. below./ I’ve put a copy of… below.
· I’ve attached…/ ... is attached.
· Here’s the… (that I promised/ that you asked for/ that I mentioned/ that…)
· More information on this is available athttp://.../ on the intranet/ in pg.. of our catalogue/…
Highlighting important information
强调重要信息的句子
· Please note that…/ NB…
Requests
提出请求的句子
· Could you (possibly)…?
· Would you mind sending me/ …ing…?
· I was wondering if you could/ if you would be able to…
· I’d be very grateful if you could take action in the next few days/ if you could…
· I’d really appreciate (some help with)…
Enquiries/ Asking for information
进行询问的句子
· Could you (possibly) tell me…?
· (First of all) I’d like to know…
· My (first/ second/ third/ next/ last/ final) question is about…
· I (also) have a question about…
· (If possible) I (also) need to know…
· My three (main) questions are below./ Please find my three (main) questions below.
Answering questions/ Giving information
询问信息/提供信息
· You (also) asked us about…
· The answers to your question are below./ Please find my answers below.
· In answer to your first/ second/ third/ last question…
· To answer your question about…
Making arrangements/ Changing arrangements/ (Re) scheduling
作出某种安排/改变某个安排的句子
· I’d like to meet on… if you are available/ free then.
· I’m available on… , if that is convenient/ okay with you.
· I’m afraid I can’t make… (because…) How about…?
· (Due to…) I’m afraid we need to put forward/ delay/ postpone/ put back/ cancel/ call off/ reschedule/ move/ rearrange…
Making complaints
进行投诉的句子
· I’m afraid I was not (very) happy with…
· Unfortunately, … was not (really) what I expected.
· I’m afraid I was not (completely/ fully) satisfied with…
Apologising/ Replying to complaints
进行道歉/回复投诉的句子
· I was sorry to hear about…
· (First of all) I would like to apologise for…
· Please accept our (sincerest) apologies for the inconvenience caused/ for any inconvenience caused/ for…
Instructions/ Commands/ Demanding action
进行说明/命令/或者要求某一种行动的句子
· Just a (quick/ brief/ friendly) reminder that…
· (In future/ From now on/ From next week) please make sure that you…/ Please ensure that you…
Giving bad news
提供坏消息的句子
· We regret to inform you that…
· We are sorry to announce that…
Making announcements
做出声明的句子
· I/ We would like to inform you that…
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