Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.22O

FIFTEENTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This FIFTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems,
Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The
Effective Date of this Amendment is the date last signed below.  CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the
“Agreement”) and now desire to amend the Agreement in accordance with the terms
and conditions set forth in this Amendment. If the terms and conditions set
forth in this Amendment shall be in conflict with the Agreement, the terms and
conditions of this Amendment shall control. Any terms in initial capital letters
or all capital letters used as a defined term but not defined in this Amendment
shall have the meaning set forth in the Agreement. Upon execution of this
Amendment by the Parties, any subsequent reference to the Agreement between the
Parties shall mean the Agreement as amended by this Amendment. Except as amended
by this Amendment, the terms and conditions set forth in the Agreement shall
continue in full force and effect according to their terms.

 

CSG and Customer agree to the following:

 

1.

Customer has requested, and CSG has agreed to provide, a new solution commonly
referred to as the “QA Refresh Solution,” which solution enables Customer to
mirror production configuration and Connected Subscribers into designed test
environments.

 

2.

As of April 1, 2014, Schedule F, Section IV. Ancillary Products and Services,
Subsection A. Titled “Ancillary services for Non-Rated Video and Non-Rated
High-Speed Data and Residential Voice Services” is hereby amended to add a new
Subsection 8. titled “QA Refresh Solution,” as follows:

 

Description of Item/Unit of Measure

Frequency

Fee

8.  Solution Support and Maintenance Fee (Note 1, 2, 3, 4, 5)

*******

$*********

Note 1: Design, development, implementation services, lead times and fees for
the initial deployment of the QA Refresh Solution are set forth in the delivered
SOW (CSG document #2505232) to be covered under ************* ***** or ******
******* ********** ***** whichever is applicable.

Note 2: Solution Support and Maintenance will commence after the deployment of
the QA Refresh Solution. The ******* Solution Support and Maintenance Fee is due
to CSG ** ******* *** **** ***** the QA Refresh Solution is provided, with (i)
the ***** ******* Solution Support and Maintenance Fee to be invoiced ** ** ***
**** *** ** ******* ******** ** **** ********* ** *** ** ******** ** **********
**** *** QA Refresh Solution and ********* ** ******** and (ii) subsequent
******* Solution Support and Maintenance Fees to be invoiced as of the
*********** **** ** *** **** **** ******* ********** ** ******** and Maintenance
Fee is invoiced.  In consideration of Customer’s payment of the Solution Support
and Maintenance Fee, Customer will receive ******** ******* *** *********** **
*** ***** (*) *** ************.  For clarification, CSG will invoice Customer
for the period of ***** ** **** ******* ******** ** **** ** *** ******* ***
******* ***********  *** *********** can be refreshed with production
configuration and up to ******-**** ******** (******) ******** *** *****.  The
plan is to refresh **** ** *** ***** (*) ************ **** * *******.

Note 3:  Notwithstanding the limitation in Section 3.4(d) of the Agreement to
utilize ****** ******* ********** *** *********** ******** pursuant to duly
executed Statements of Work, the parties agree after **** ** **** **** ******
******* ********** (to the extent available due to lack of use or amendment to
the Agreement) may be utilized to satisfy the ******* Solution Support and
Maintenance Fee due for the QA Refresh Solution.  Customer acknowledges that the
use and application of ****** ******* ********** is strictly limited to
satisfaction of the Solution Support and Maintenance Fee (and, if and as
specified in an SOW or LOA, additional Solution Support hours) for the QA
Refresh Solution, and ****** ******* ********** may not be applied against any
future enhancement or changes to the QA Refresh Solution or any other Product or
Service provided or performed by CSG absent an agreement duly executed by each
of Customer and CSG.  For clarification, in the event the Parties amend the
Agreement to no longer provide for ****** ******* **********, Customer shall pay
the ******* Solution Support and Maintenance Fee as provided herein.  In the
event the foregoing occurs subsequent to the date of the ***** ****** ******* **
******* ****, Customer shall be responsible for payment of the ******* **** ** *
******** ***** **** *** ********* **** ** ** ********* ** *** ****** *******
********** *****.

Note 4:  Provided ****** ******* ********** is available as of the invoice of
the ******* Solution Support and Maintenance Fee, after **** ** **** ******
******* ********** (as available pursuant to Section 3.4(b) of the Agreement)
will be applied

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

Exhibit 10.22O

 

against and be deemed to pay the Solution Support and Maintenance Fee as of such
invoice date.  In the event the ****** ******* ********** is amended during the
Term of the Agreement, the current Solution Support and Maintenance Fee (subject
to Note 6) will utilize **** ******** (*****) ****** ******* **********
*****.  If ****** ******* ********** is not available at the time the Solution
Support and Maintenance Fee is deemed invoiced as per Note 3 above (i.e.,
Customer has otherwise fully utilized ****** ******* ********** amounts received
by CSG for the current ******** **** as of the invoice date or the Parties have
amended the Agreement removing the provision and requirements of ****** *******
**********), then Customer shall pay CSG the amount of any such shortfall.  If
such shortfall occurs in any ***** ***** **** *** **** ***** of a ******** ****,
the additional amount paid by Customer shall be deemed an ******* ******* ** ***
**** ****** ******* ********** ******* *******, and Customer’s next *******
****** ******* ********** payment shall be reduced by the amount of such prior
*****’* ********** *******.  If, however, such shortfall occurs in the ****
***** ** * ******** ****, the additional amount paid by Customer shall be deemed
a **** ******* ** ******** ** ******* ************ ** *** ******** ******* ***
*********** ***, and shall not be applied against or reduce any ****** *******
********** *** *** ******* *** *** **** ******** ****.  If as of any invoice
date of the Solution Support and Maintenance Fee (and/or any overage fees per
Note 3 above) ****** ******* ********** has been terminated in accordance with
the Agreement, Customer agrees to pay all invoiced fees in accordance with
Section 5.2 of the Agreement.  For clarification, in the event the Parties amend
the Agreement to no longer provide for ****** ******* **********, Customer shall
pay the ******* ******** ******* *** *********** *** as provided herein.  In the
event the foregoing occurs subsequent to the date of the ***** ****** ******* **
******* ****, Customer shall be responsible for payment of the ******* **** ** *
******** ***** **** *** ********* **** ** ** ********* ** the ****** *******
********** *****.

Note 5:  The fees set forth in the fee table above are subject to increase
pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives.

 

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 

CSG SYSTEMS, INC. (“CSG”)

 

By:  /s/ Jeur Abein

 

By:  /s/ Peter E Kalan

 

Name: Jeur Abein

 

Name:  Peter E. Kalan

 

Title:  Senior Vice President Procurement

 

Title:  President & CEO

 

Date:  2-20-2015

 

Date:  2/13/15