EXHIBIT 10.24 S

Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

SIXTY-NINTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

TIME WARNER CABLE INC.

This Sixty-ninth Amendment (the “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”), and Time Warner Cable Inc. (“TWC”).  CSG
and TWC entered into a certain CSG Master Subscriber Management System Agreement
executed March 13, 2003, and effective as of April 1, 2003, as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with
the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

CSG and TWC agree to the following as of the Effective Date:

 

1.

   

Customers desire to use and CSG agrees to create and implement certain SQL
packages (“SQL Packages”), CSG Vantage® reference tables (“Reference Tables”)
and output tables (“Output Tables”) which are identified in Attachment A to this
Amendment (collectively, the “User Defined Report Objects”) for Customers’
residential Subscribers in the system principal agents listed in Attachment B.
 In addition, CSG shall create functionality so that the SQL Packages will run
automatically, monthly (“Scheduled Jobs”) to generate the Output Tables.  The
User Defined Report Objects and the Output Tables shall be stored by CSG on
TWC’s dedicated Vantage environment for each of the applicable timelines
reflected in Attachment A.  TWC’s existing dedicated Vantage environment will be
expanded to add **** ******* (***) ********* of storage capacity (“Additional
Storage”) to host such User Defined Report Objects.  For avoidance of doubt, any
data contained in the User Defined Report Objects, regardless of whether such
data is marked or stated as confidential or proprietary, shall be deemed to be
Confidential Information of TWC and subject to the terms and conditions of the
Agreement.  Further, the Additional Storage is not intended to store any
Personal Information and therefore, TWC is solely responsible for ensuring that
no Personal Information is contained in any of the Reference Tables.

   

   

   

   

   

CSG shall provide TWC with Vantage user capabilities for *** (*) *****, each as
designated by TWC (“Designated Users”).  *** (*) such Designated User shall be
designated as the schema owner (“Schema Owner”).  Within the schema, the Schema
Owner will have all administrator rights and privileges, including the
capability to run ******* (**) ********** ********, grant/discontinue access to
any users of Customer (“Customer Users”) and/or the Third Party User, and
grant/discontinue the capability of Customer Users and/or the Third Party User
to perform ongoing maintenance activities to the User Defined Report Objects,
including updating service code categories, free service identifiers, outlook
and budget codes and to make changes to the User Defined Report Objects logic.
 The ****** ********** User (the “Third Party User”) shall only have access to
the Output Tables and the capability to run ******* (**) ********** ********,
unless the Schema Owner specifically grants additional capabilities to such
Third Party User.  For avoidance of doubt, no additional Vantage licenses are
required in connection with the Designated Users.  Notwithstanding the
foregoing, each Customer User must have a Vantage license to utilize the
capabilities granted by the Schema Owner and each such Customer User’s number of
sessions hereunder will be dictated by such Customer User’s applicable Vantage
license.  Further, the Schema Owner may add, remove and/or change the
capabilities of Customer Users, in whole or in part, at any time and from time
to time hereunder at no additional charge.  In addition, TWC may change the
Schema Owner at any time and from time to time hereunder, ** ** **********
******, by notifying CSG in writing (e-mail is acceptable).

   

   

   

--------------------------------------------------------------------------------

EXHIBIT 10.24 S

*** Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

   

 

   

   

Upon the termination, cancellation, or expiration of the Agreement for any
reason and the expiration of the Termination Assistance Period, or upon the
request of TWC, all Output Tables contained in the Additional Storage, together
with any copies made thereof, in addition to any media upon which such Output
Tables are stored, whether electronic, magnetic, hard copy or in any other form,
shall be returned to TWC, or, if requested by TWC, destroyed in a commercially
reasonable manner and certified destroyed by CSG in writing.  By way of
clarification, the parties acknowledge and agree that the Output Tables and
related copies, as described above in this paragraph, shall be delivered to TWC,
as Custom Data Files pursuant to a mutually agreed Statement of Work for the
then current Technical Services rate provided in Schedule F and pursuant to and
in accordance with Section 6.2(c) of the Agreement.

   

   

   

2.

   

As a result, Schedule F, “Fees,” Section III, “Advanced Reporting,” Section A.,
CSG Vantage, shall be amended to include the following fees for User Defined
Report Objects and Scheduled Jobs:

   

 

Description of Item/Unit of Measure

Frequency

Fee

15.   User Defined Report Objects and Scheduled Jobs

   

   

   

   

User Defined Report Objects and Scheduled Jobs Development and Implementation
Fees (Note 13)

***—  ****

*****

Additional Vantage Environment Storage Capacity Fees  (Note 14) (Note 15)

***—  ****

  $

*********

Additional Vantage Storage Administration and Maintenance and Scheduled Jobs
Support Fees (Note 16) (Note 17)

*******

  $

********

Note 13: Development and implementation of the User Defined Report Objects,
Scheduled Jobs, additional Vantage storage capacity and Vantage users  as set
forth in that certain Statement of Work (CSG document no. 2501240) by and
between CSG and TWC (the “SOW”).  

Note 14: **** ******* (***) ********** ********* of storage capacity on TWC’s
dedicated Vantage environment for the User Defined Report Objects; fees for any
further additional Vantage environment storage capacity shall be mutually agreed
upon in a subsequent amendment if additional storage capacity is required.

Note 15:  With respect to processing (“CPU”) capacity, TWC will use the shared
resource model with the TWC CPU allocation on the TWC dedicated Vantage
environment.  

Note 16: Support Fees are for administration and maintenance of the additional
Vantage storage capacity on TWC’s dedicated Vantage environment, storing the
Output Tables reflected in and in accordance with the time periods reflected in
Attachment A, and the Scheduled Jobs functionality (“Support Services”).
 Support Services will commence after the Test Period (defined below) and
limited to ******* (**) ***** *******; any Support Services after the Test
Period in excess of ******* (**) ***** must be set forth in a mutually agreed
Statement of Work and shall be provided at TWC’s then-current Technical Services
fee.  CSG shall notify TWC when ****** ******* (***) of the Support Services
hours have been exhausted in any given *****.  Notwithstanding the foregoing,
Support Services hereunder include support for the User Defined Report Objects
(such support shall include operation support, answering functional questions
and resolving reported issues/concerns but, for avoidance of doubt, excludes any
significant code re-write) for the initial ***** (**) *** period following the
Test Period limited to *** ******* (***) *****; any such Support Services in
excess of *** ******* (***) ***** and/or after such ***** (**) *** period must
be set forth in a mutually agreed Change Order or Statement of Work and shall be
provided at TWC’s then-current Technical Services fee.

Note 17: For clarification purposes, during the initial ******** (**) *** period
after the initial ******* reporting period (based on TWC’s ***** ***) following
the initial go-live date of the Output Tables (the “Test Period”), CSG and TWC
will ensure that the User Defined Report Objects, Customers’ user capabilities
and Scheduled Jobs (the “Project Elements”) are functioning in accordance with
any requirements set forth in the SOW, this Amendment and as described in the
business requirements document approved by TWC under the SOW and other written
specifications or documents provided by CSG to TWC (the “Specifications”).
 During the Test Period, TWC will report to CSG any failure of the Project
Elements to function in accordance with the Specifications (each, a “Failure”).
 Notwithstanding anything in the Agreement to the contrary, for a period of
****** (**) **** following the Test Period, TWC shall have the right to
terminate the User Defined Report Objects and Revenue Model Activity Reports
without penalty if TWC determines, in its sole discretion that CSG has failed to
correct any such Failure or that any of the Project Elements have failed to
function in accordance with the Specifications.  If TWC terminates the User
Defined Report Objects and Scheduled Jobs during such ****** (**) *** period
based on the foregoing, CSG shall promptly ****** ** *** *** ******* **** ** CSG
hereunder and under the SOW.  In the event that TWC does not exercise the
foregoing right of termination prior to expiration of such ****** (**) ***
period, then TWC shall pay the monthly Support Fees upon receipt of an invoice
for the same, in accordance with the terms and conditions of the Agreement.

As a point of clarification, the Support Services fee listed in the table above
is subject to increase pursuant to Section 5.4 of the Agreement following the
first anniversary date after commencement of the Revenue Model Support Services.

   

 

3.

   

The Output Tables will be made available to Customers by CSG not later than
*********** (**) ***** following TWC’s month end.

   

   

   

4.

   

In the event CSG has an event which impacts or may impact the delivery,
completeness or accuracy of the User Defined Report Objects, CSG will make
commercially reasonable efforts to notify the TWC contacts reflected in Section
5 below within ******-**** (**) ***** of such event.  

   

   

   

5.

   

TWC contact information for purposes of any notices required to be provided by
CSG hereunder is as follows:

   

 

TWC: Primary Contact

Assign to: TWC CVC Production Support

**-***-***-****-******-**-********-****@***********

*-***-***-****

TWC: *** ********** ******* ******

*** ******

**** ** ********** *******

***—  ***—  ****

   

 

6.

   

Following commencement of the Support Services, CSG shall continue to provide
such Support Services through the earlier of (a) termination or expiration of
the Agreement (and any Termination Assistance Period, as defined in the
Agreement) or (b) termination of the Support Services as set forth below.  TWC
may terminate the Support Services upon ****** (**) ****’ prior written notice
(email shall be sufficient) to CSG and TWC shall have no further obligation for
any Support Services Fees following such termination.

   

   

   

7.

   

For avoidance of doubt, Participating Affiliates may participate hereunder
without incurring any additional fees and without any requirement that such
rights be set forth in any such Participating Affiliate’s Affiliate Addendum.
 In addition to the termination rights set forth above and in Article 6 of the
Agreement, TWC shall also have the right to terminate any Participating
Affiliate’s participation hereunder, without notice to CSG.

 

 

 2 

--------------------------------------------------------------------------------

EXHIBIT 10.24 S

*** Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

THIS AMENDMENT is executed as of the day and year last signed below (the
Effective Date”)

   

 

TIME WARNER CABLE INC. (“TWC”)

   

CSG SYSTEMS, INC. (“CSG”)

By:  /s/ Sally McConnell

   

By:  /s/ Peter E Kalan

Name: Sally McConnell

   

Name:  Peter E Kalan

Title:  Vice President

   

Title:  CEO

Date:  June 20, 2013

   

Date:  June 27, 2013

   

 

 

 3 

--------------------------------------------------------------------------------

EXHIBIT 10.24 S

*** Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

Attachment A

VANTAGE revenue model activity reports

user defined REPORT objects

   

 

SQL Packages

*_***_*****

*_***_***_****

*_***_***_****

*_***_************

   

Reference Tables

******* ***** *****: ********* ** *******

******* ***** *****: **** ** ******* ***** **** ** ******* *** ******* ********
**** ******

******* ***** ********** *****: ********** ** ************* *******

   

Output Tables

Immediately following generation by CSG of the following Output Tables following
TWC’s month end, CSG shall ensure that such Output Tables are stored on the TWC
Vantage environment until the Output Tables are generated for TWC’s next
following month end:

*_***_***_**_****

*_***_***_**_****

*_***_***_**_****_*******

*_***_***_**_***

*_***_***_**_****_***

*_***_***_**_******_***_***

CSG shall ensure that each of the following monthly Output Tables are stored on
the TWC Vantage environment on a rolling ******-**** (**) ***** basis,
commencing as of generation of the initial Output Tables following TWC’s month
end:

*_***_***_**_****_****

*_***_***_**_****_****

*_***_***_**_****_*******_****

*_***_***_**_****_***_****

*_***_***_**_***_****

*_***_***_**_******_****

   

   

   

 

 

 4 

--------------------------------------------------------------------------------

EXHIBIT 10.24 S

*** Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

Attachment B

SPA/Location

   

 

SPA

Location

****-****

******** **

****-****

*** ******** **

****-****

*****

****-****

*****

****-****

*****

****-****

*****

****-****

*****

   

           

 

 

 5 

--------------------------------------------------------------------------------