PERSONAL AND CONFIDENTIAL

May 12, 2008

Mr. Andrew B. Szafran

Dear Andrew:

I am pleased to present this offer of employment to join APAC Customer Services,
Inc. (“APAC” or the “Company”) as Senior Vice President, Chief Financial Officer
reporting to me. The following terms will apply:

  1.   Your start date will be May 14, 2008.

  2.   Your starting base salary will be $300,000.00 on an annualized basis,
payable bi-weekly. (This “base salary” is stated for convenience only and is not
intended as an annual contract of employment.) Your base salary will be reviewed
each year at the time when increases for executives of APAC are considered. At
the present time that occurs on or about April 1 of each year.

  3.   You will be a participant in an incentive compensation plan as described
in the attached document titled “Management Incentive Plan – Annual Corporate
Plan 2008”. Your target for this plan will be 50% of base pay with a maximum
payout of 80% of base pay.

  4.   You will be entitled to paid vacation of four (4) weeks and will also be
entitled to participate in all employee benefit plans and programs extended to
employees at the executive level.

  5.   Based on your official start date, you will be granted options to
purchase 450,000 shares of APAC common stock under the terms of the APAC
Customer Services, Inc. Amended and Restated 2005 Incentive Stock Plan at an
exercise price equal to the closing price of APAC’s common stock on that date.
These options will vest at the rate of 20% per year during the first five years
of your employment and shall otherwise have the terms and conditions set forth
in the Employee Stock Option Agreement attached hereto.

  6.   Upon joining the company, you will receive an Employment Security
Agreement, which outlines additional cash compensation protection in the event
of “Change in Control” of the Company (draft copy enclosed).

  7.   As a condition of employment, you will sign an “Agreement Protecting
Company Interests”, a copy of which is enclosed.

  8.   Except for (1.) your termination of employment in connection with a
“Change in Control” as defined in the Employment Security Agreement referenced
above, or (2.) your termination of employment by APAC “for cause” (Defined as
“(i) gross misconduct or gross negligence in the performance of your employment
duties; (ii) willful disobedience by you of the lawful directions received from
the Company or from the person to whom you directly report or of established
policies of the Company; or (iii) commission by you of a crime involving fraud
or moral turpitude that can reasonably be expected to have an adverse effect on
the business, reputation or financial situation of the Company”), or (3.) your
termination as a result of your resignation from employment with the Company
other than for “Agreed Reason,” and provided you sign a then-current Waiver &
Release Agreement, APAC will pay you severance equal to three-fours (3/4) of the
monthly amount of your then-current Base Salary during each of the following
twelve (12) months following such termination.

Resignation for “Agreed Reason” shall mean a resignation by you prior to any
Change in Control if, after giving notice to the Company within thirty days
following the initial existence of one of the following conditions and providing
a thirty day opportunity for the Company to cure the condition:

         
(1)
      without your written consent, (i) your duties and responsibilities
are materially reduced or diminished from those in effect on your
commencement of employment, or (ii) you no longer report to the
Chief Executive Officer of the Company, and instead are required to
report to a supervisor with materially diminished authority, duties
or responsibilities compared to that of the Chief Executive Officer
of the Company, or
(2)
      your base salary is reduced and not in accordance with a
compensation reduction applicable to all senior executives’
salaries generally, or
(3)
      any other material breach of the terms of this agreement or the
terms of your employment in general.

Severance payments will be made in accordance with either this agreement or the
prevailing change of control agreement, whichever is more advantageous to you;
but in no event will severance payments be made under both agreements. Such
payments will be made on APAC’s customary payroll dates in installment equal to
three-fours (3/4) of your regular biweekly salary, less all applicable
withholding taxes.

Notwithstanding the foregoing, if you are deemed at the time of your separation
from service to be a “specified employee” for purposes of
Section 409A(a)(2)(B)(i) of the Internal Revenue Code (the “Code”), to the
extent delayed commencement of any portion of the severance payments to which
you are entitled under this agreement is required in order to avoid a prohibited
distribution under Section 409A(a)(2)(B)(i) of the Code, such portion of your
severance payments will not be provided to you prior to the earlier of
(1) expiration of the six-month period measured from the date of your
“separation from service” with the Company (as such term is defined in Treasury
Regulations issued under Section 409A of the Code) or (2) your death.  Upon
expiration of the applicable Code Section 409A(a)(2)(B)(i) deferral period, all
payments deferred pursuant to this paragraph shall be paid in a lump sum to you,
and any remaining payments due shall be paid as otherwise provided herein.

  9.   This offer is extended contingent upon receipt of a completed Application
for Employment, satisfactory references, and adequate results of a background
investigation.

  10.   You hereby represent and warrant that you are not subject to any
covenants, agreements of restrictions, including, without limitation, any
covenants, agreements or restrictions arising out of your prior employment or
independent contractor relationships, which would be breached or violated by
your acceptance of this offer of employment or by your performance of your
duties. You acknowledge that it is APAC’s express policy to abstain from the use
or disclosure of the trade secrets and proprietary information of third parties,
and you hereby expressly covenant that you will not use or disclose trade
secrets or proprietary information of third parties while working at APAC.

Andrew, we are excited about your joining APAC. If you have any questions please
don’t hesitate to contact me.

Sincerely,

APAC CUSTOMER SERVICES, INC.

/s/ MICHAEL P. MARROW
Michael P. Marrow
President and Chief Executive Officer

MPM/MVH/kbo

ACCEPTED BY:

/s/ ANDREW B. SZAFRAN

    Andrew B. Szafran

5/12/2008
Date