SOFTWARE LICENSE AND HOSTING SERVICES AGREEMENT

THIS SOFTWARE LICENSE AND HOSTING SERVICES AGREEMENT, including the exhibits
(“Agreement”), effective as of November 19, 2013 (“Effective Date”), is hereby
made by and between Cisco Systems, Inc., a California corporation, having
principal offices at 170 West Tasman Drive, San Jose, California 95134-1706
(“Cisco”, which term shall also include its Affiliates) and Covisint
Corporation, a Michigan corporation, having principal offices at One Campus
Martius, Detroit, Michigan 48226 (“Licensor”).    

This Agreement has the following exhibits which are hereby incorporated into
this Agreement by this reference:    

EXHIBIT A    SOFTWARE AND FEES    
EXHIBIT B    SOFTWARE SPECIFICATIONS    
EXHIBIT C    END USER DOCUMENTATION    
EXHIBIT D    TRADEMARKS AND TRADEMARK USAGE GUIDELINES    
EXHIBIT E    LICENSOR SOFTWARE SUPPORT    
EXHIBIT F    ESCROW AGREEMENT    
EXHIBIT G    OPEN SOURCE GUIDELINES FOR CISCO SUPPLIERS
EXHIBIT H    HOSTING SERVICES EXHIBIT
    

RECITALS

A.
Licensor licenses certain Software as set forth in Exhibit A and provides
certain Hosting Services as described in Exhibit H.    

B.
The parties desire that Licensor provide Hosting Services and license such
Software to Cisco.    

NOW, THEREFORE, in consideration of the mutual promises contained herein, the
parties agree as follows:    

1.
DEFINITIONS.

1.1 “Affiliate” means any corporation, firm, partnership, or other entity,
whether de jure or de facto, that directly or indirectly owns, is owned by, or
is under common ownership with Cisco Systems, Inc. to the extent of at least
fifty (50%) percent of the equity having the power to vote on or direct the
affairs of the entity, and any person, firm, partnership, corporation, or other
entity actually controlled by, controlling, or under common control with Cisco
Systems, Inc.

1.2. “Catalog SSO Application” means an SSO Application which Covisint has
integrated into the Covisint Cloud Identity Services prior to the execution of a
contract or order for such SSO Application with a Cisco Customer.

1.3. “Cisco Applications” means the Cisco applications authorized in writing by
Cisco

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to be hosted by Licensor as part of the Hosting Services, including any third
party Intellectual Property contained therein and any Cisco Intellectual
Property contained therein.

1.4. “Cisco Customer” shall have the meaning set forth in Exhibit H.

1.5. “Contamination” means that proprietary technology has become subject to the
terms of an Open Source License under which downstream recipients or other third
parties may claim the right to (i) copy, create derivative works of, or
redistribute the proprietary technology, or (ii) receive source code to the
proprietary technology.

1.6. “Documentation” means any Specifications, technical manuals and other
materials provided by Licensor with the Software and/or the Hosting
Services.    

1.7. “End User” means an individual authorized by Cisco or Cisco Customer to use
the Hosting Services.

1.8. “End User Documentation” means the specific End User Documentation created
by Licensor as defined in and compliant with Exhibit C and Section 8.1.    

1.9. “Error” means any error, defect, “bug” or problem in the Software that
results in: (i) any failure or malfunction of the Software; or (ii) the
Software’s failure to conform to the Specifications or any current Documentation
published by Licensor for the Software.

1.10. “Harmful Code” means any software or other materials that are
intentionally designed to (i) disrupt, disable, harm, or impede operation, or
(ii) impair operation based on the lapse of time, including but not limited to
viruses, worms, time bombs, time locks, drop-dead devices, access codes,
security keys, back doors, or trap door devices.

1.11. “Hosting Services” means a shared, web-based, hosted service provided by
Covisint under this Agreement, including, without limitation, the Covisint Cloud
Identity Services, the Covisint Cloud Portal Services, and any other hosting
services described in a mutually acceptable SOW.

1.12. “Covisint Cloud Identity Services” means the hosted Licensor service for
all identity related services including but not limited to End User
registration, authentication, provisioning, management, auditing, reporting,
identity synchronization and the set of functions related to creating,
administering and managing identity providers, service providers, service
packages, applications and organizations.

1.13. “Cloud Portal Services” or “Covisint Portal” means the hosted Licensor
on-line gateway.

1.14. “Intellectual Property” means any and all tangible and intangible: (i)
rights associated with works of authorship throughout the world, including but
not limited to copyrights, neighboring rights, moral rights, and mask works, and
all derivative works thereof; (ii) trademark and trade name rights and similar
rights; (iii) trade secret rights, (iv) patents, designs, algorithms and other
industrial property rights; (v) intellectual and industrial property rights (of
every kind and nature throughout the world and however designated) whether
arising by operation of law, contract, license, or otherwise, not otherwise
described in Section 1.14 (i), (ii), (iii), (iv) or (vi); and (vi)

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registrations, initial applications, renewals, extensions, continuations,
divisions or reissues thereof now or hereafter in force (including any rights in
any of the foregoing).    

1.15. “Object Code” means the Software in executable binary form.    

1.16. “OEM” means original equipment manufacturer.

1.17. “OEM Software” shall mean the OEM Software identified in Exhibit A.    

1.18. “Open Source License” means a software license under which Source Code is
made available under terms that allow any licensee to copy, create derivative
works and distribute the software without any fee or cost.    

1.19. “Open Source Technology” means any technology provided by Licensor that is
or becomes subject to the terms of an Open Source License.

1.20. “Party” means Cisco and Licensor.    

1.21. “Resellers” means Cisco resellers, distributors, VARs, systems
integrators, and OEMs.    

1.22. “Software” means all Licensor software products described in Exhibit A, as
each may be amended from time to time in accordance with the terms hereof, and
shall include copies of software provided on disks or other media or provided
electronically, Documentation, packaging and any Updates and Upgrades, and all
Intellectual Property embodied therein.

1.23. “Source Code” means a fully documented human-readable source code form of
the Software, including programmer’s notes and materials and Documentation,
sufficient to allow a reasonably skilled programmer to understand the design,
logic, structure, functionality, operation and features and to use, operate,
maintain, modify, support and diagnose Errors.

1.24. “SOW” shall have the meaning set forth in Exhibit H.    

1.25. “Specifications” means the technical and other specifications for the
Software as set forth in Exhibit B.    

1.26. "Single Sign-on Application" or "SSO Application" shall mean a third party
or Cisco or Cisco Customer application integrated into the Covisint Portal based
on the Covisint supported protocols (SAML 1.1, SAML 2.0, OAuth 2.0 or WSFed)
such that the End User will have access to the application without having to
provide an End User ID and password to access the SSO Application.

1.27. “Updates” means a patch, correction, or other modification or addition to
the Software that Licensor makes generally available to its licensees for
maintenance fixes, Error corrections, and minor improvements to the Software,
including, but not limited to, fixes, patches, updates and releases to address
any security vulnerabilities. All Updates shall be backward compatible with
prior releases of the applicable Software. Updates do not include any
significant enhancements, new features or functionalities which represent
Upgrades. Updates are commonly indicated by a change in the numeric identifier
in the digit(s) to the right of the decimal point (e.g., a change from version
3.1 to 3.2).    

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1.28. “Upgrades” means a release of the Software containing significant
enhancements, new features or functionalities that Licensor makes generally
available to its licensees. Upgrades are commonly indicated by a change in the
numeric identifier in the digit(s) to the left of the decimal point (e.g., a
change from version 3.0 to 4.0).    

1.29. “VAR” means value-added reseller.    

2.
MASTER SOFTWARE AGREEMENT.    

2.1 Master Software Agreement. Licensor hereby licenses to Cisco the Software,
which shall be provided by Licensor in conformance with the Specifications.
Cisco shall have the right to license any other software products of Licensor
when and if such are generally made available by Licensor to its other
licensees, which, upon mutual agreement by the parties as to the price or
royalties and delivery schedules for the same, shall be considered Software and
subject to the terms and conditions of this Agreement. Licensor shall keep Cisco
informed of any new software products of Licensor.    

2.2. Updates and Upgrades. Licensor shall keep Cisco informed of all Updates and
Upgrades. Licensor shall make such items available to Cisco no later than the
date Licensor releases such items to any of its other licensees and at no
additional charge, unless otherwise expressly provided in this Agreement.    

2.3 Supplier Business Reviews. At Cisco’s request, Supplier Business Reviews
(“SBR”) may be held to accomplish the following objectives: (i) to review
support standards and support fees for subsequent periods; (ii) to review
performance of the Hosting Services; (iii) to provide general business updates;
(iv) to identify process improvement opportunities; (v) to review quality
assurance issues; (vi) to review customer satisfaction issues; (vii) to review
Licensor’s software roadmap; and (viii) to address any other issues raised with
reasonable advance notice by either Party. Each Party shall provide any
information that is reasonably requested by the other Party at such SBR and work
with the other Party to resolve any issues identified at such SBR within a
reasonable amount of time. The location and/or meeting method will be mutually
agreed upon by the parties and will be attended by such personnel as are
appropriate.    

3.
OWNERSHIP; GRANT OF RIGHTS.    

3.1 Ownership. Licensor shall retain all right, title, and interest in the
Software. Cisco shall have no ownership interest therein.    

3.2 License Grant to Software.

3.2.1. Licensor hereby grants to Cisco and its Resellers a non‑exclusive,
irrevocable (except in the event of a material breach of Section 3.6 which
remains uncured ninety (90) days after written notice is received by Cisco),
transferable, fee based, worldwide license to use the Software in connection
with the Hosting Services directly or indirectly to Cisco End Users for the term
of this Agreement.
3.2.2. If any Licensor Software is required to be distributed to a Cisco End
User for the operation of the Hosting Service, Licensor hereby grants to Cisco a
non‑exclusive,

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irrevocable (except in the event of a material breach of Section 3.6 which
remains uncured ninety (90) days after written notice is received by Cisco),
transferable, fee based, worldwide license to distribute the Software for use
with the Hosting Service, through multiple tiers of distribution by Resellers to
Cisco End Users or directly to Cisco End Users, for the term of this Agreement.
3.2.3. Cisco will obtain agreements with Resellers that contain terms which are
substantially similar to the terms of this Agreement with respect to the
protection of the Software and Confidential Information.

3.2.4    To the extent that a Cisco End User has received a copy of the Software
under this Section 3.2, Cisco will obtain, or will require its Resellers to
obtain, an end user license (or other applicable) agreement with each copy of
the Software distributed to a Cisco End User. Such agreement shall specify that
the Cisco deliverable provided thereunder includes trade secrets of Cisco and
its suppliers. Cisco shall notify Licensor promptly of any known breach of the
license agreement and will use highest commercially reasonable efforts to
enforce violations of such license agreement related to the Software in a
similar manner that Cisco enforces violations of its own intellectual property.

3.3 License Grant to Documentation. Licensor hereby grants to Cisco a
nonexclusive, worldwide license to use, reproduce and modify the Documentation
(as provided by Licensor) for training and support purposes and to design
(including by adding Cisco logos and trademarks), develop and distribute End
User Documentation for use with Hosting Services. Licensor shall have no
liability for any modifications created by Cisco.    

3.4 Cisco Property.    

3.4.1. Before and during the term of this Agreement, Cisco may provide
equipment, designs, materials, software and other property of Cisco, including
any and all pre-existing technology of Cisco (collectively “Cisco Property”) to
Licensor for its use in fulfilling its obligations hereunder. All Cisco Property
furnished to Licensor by Cisco or paid for by Cisco in connection with this
Agreement shall: (i) be clearly marked or tagged as the property of Cisco; (ii)
be and remain personal property; (iii) be subject to inspection by Cisco at any
time; (iv) be used only to provide Software to Cisco and Cisco's authorized
subcontractors, if any; (v) be kept free of liens and encumbrances; (vi) be kept
separate from other materials, tools, or property of or held by Licensor; and
(vii) not be modified in any manner by Licensor.    

3.4.2. Cisco shall retain all right, title and interest in the Cisco Property,
and Licensor shall treat and maintain the Cisco Property with the same degree of
care as Licensor uses with respect to its own valuable property, but in no event
with less than a reasonable degree of care for property of a similar kind and
importance. Licensor shall bear all risk of loss or damage to Cisco Property
until it is returned to Cisco. Upon Cisco's request, Licensor shall deliver all
Cisco Property to Cisco in good condition, normal wear and tear excepted and,
except for freight costs, without cost to Cisco. The parties shall determine the
manner and procedure for returning the Cisco Property and Cisco shall pay the
corresponding freight costs. Licensor waives any legal or equitable right it may
have to withhold Cisco Property,

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and Licensor shall execute all documents or instruments evidencing Cisco's
ownership of the Cisco Property as Cisco may from time to time request.    

3.5 Licensor-Provided Hosting Services. In addition to the license rights
provided in this Section, Licensor shall provide Hosting Services subject to the
terms of Exhibit H.

3.6 Restrictions on Use. Except as authorized by Licensor in this Agreement, an
amendment to this Agreement, a SOW or otherwise in another agreement between the
parties, Cisco agrees that it shall not, nor shall it authorize others to:

(a)    use the Software, Hosting Software and Hosting Services other than in
accordance with the terms of the Agreement and the documentation accompanying
any such Software or Hosting Services;
(b)    reverse engineer, decompile or disassemble or otherwise attempt to
discover the source code of the Software or Hosting Software;
(c)    grant any rights in, transfer, time-share or otherwise assign to any
third party any of the Hosting Services, Software, the Hosting Software or any
of Cisco’s rights in licenses thereto, or use any of the Hosting Services or the
Hosting Software to operate a time sharing service, service bureau or perform
services for third parties; and/or
(d)     create any derivative works based on any of the Intellectual Property
included in the Hosting Services, Software or any other Confidential Information
of Licensor.
 
3.7 Audit Rights. Cisco shall maintain for a period of two (2) years after the
end of the Cisco fiscal year to which they pertain, financial books and records
pertaining to the Software provided by Licensor to Cisco to the extent necessary
to calculate Cisco’s financial obligations under this Agreement. Upon reasonable
prior notice, Licensor will have the right, exercisable not more than once every
twelve (12) months (unless a significant discrepancy is discovered in amounts
owed by Cisco, in which case Licensor may audit Cisco twice every twelve (12)
months), to appoint an independent accounting firm or other agent reasonably
acceptable to Cisco, at Licensor's expense, to examine such books and records
directly pertaining to Cisco’s financial obligations under this Agreement. Such
audit shall be for the sole purpose of verifying amounts which may be owed by
Cisco under this Agreement. The audit shall not cover any period earlier than
two (2) years from the date of the audit request from Licensor. The audit shall
be conducted during Cisco's normal business hours and subject to execution of
Cisco's standard confidentiality agreement by the accounting firm or agent;
provided, however, that execution of such agreement will not preclude such firm
from reporting its results to Licensor. In the event such audit discloses an
underpayment or overpayment of royalties due hereunder, the appropriate party
will promptly remit the amounts due to the other party. Licensor retains the
right to seek any other available remedies resulting from errors or overcharges
identified by the audit.    

4.
FEES AND PAYMENT; TAXES.    

4.1 Fees and Payment.    

4.1.1. Subject to the terms and conditions of this Agreement, Cisco will pay
Licensor the license fees as specified in Exhibit A.    

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4.1.2. Cisco will not be required to pay a fee or royalty in connection with the
following purposes:    

(a)
Cisco's internal use (e.g. labs, test beds, interoperability testing, customer
and product support related purposes);    

(b)
Cisco’s demonstration for training and marketing purposes; and    

(c)
Cisco’s distribution to and external use by its partners, Resellers, trainers,
and Customers for interoperability testing, demonstrations, evaluations, beta
test, field trials, prototype labs, marketing, training, support, or
non-production environment related purposes.

4.1.3. Licensor shall be obligated to pay all fees and royalties for third party
proprietary rights and technologies that are necessary for Cisco to exercise the
licenses and rights in and to the Software and Hosting Services granted to Cisco
by Licensor under this Agreement.    

4.2 Taxes.    

4.2.1. Each Party shall bear any and all taxes it incurs as a direct or indirect
result of entering into this Agreement, unless the parties have agreed
otherwise.    

4.2.2. If sales/use tax, VAT, GST, or similar indirect tax (collectively the
“Applicable Tax”) is payable as a consequence of any supply made or deemed to be
made in connection with this Agreement, Cisco shall pay to Licensor the
Applicable Tax amount upon receiving a tax invoice complying with any
legislation under which the Applicable Tax is imposed. Any Applicable Tax shall
appear as separate additional items on the invoice from Licensor.    

4.2.3. Cisco may withhold from payment to Licensor under this Agreement any
income taxes required to be withheld by Cisco under the applicable laws of the
United States or any other country. Such amount shall be paid to the appropriate
taxing authorities and, if requested, Cisco shall provide Licensor with copies
of official receipts issued by said taxing authority or such other evidence as
is reasonably available to establish that such taxes have been paid.    

5.
SOFTWARE DELIVERY.    

Licensor has provided the Software described in Exhibit A to Cisco; for
subsequent deliveries hereunder, all software shall be provided in an electronic
format specified by Cisco within ten (10) business days of first commercial
availability.    
    

6.
CHANGES AND INTEROPERABILITY TESTING.

    
6.1. Licensor’s Changes. Licensor shall provide Cisco with ninety (90) days'
written notice of any intended significant changes to be made by Licensor in the
function, revision level, design or appearance of any Software, any
Specifications for any Software, or the Hosting Services.

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6.2. Cisco's Change Request. When a design change is requested by Cisco, Cisco
shall provide Licensor with written notice of the details of such change and
proposed effective date. Within five (5) days of receipt of such notice,
Licensor shall advise Cisco in writing, on a preliminary basis, as to the time
frame, costs and pricing for implementation of such change.    

6.3 Interoperability Testing. Licensor shall perform such tests and provide
Cisco with the test results in accordance with the interoperability testing
guidelines addressed in the Interoperability Testing Agreement between the
parties dated September 9, 2013 (the “Interoperability Testing Agreement”).

7.
OPEN SOURCE TECHNOLOGY.    

7.1 Open Source Licenses. Licensor will comply with the terms of all Open Source
Licenses governing the Software.    

7.2 Guidelines. Licensor will comply with Cisco’s Open Source Guidelines for
Suppliers (the “Guidelines,” attached as Exhibit G) for the Software. Licensor
will cooperate with Cisco to help it understand all information provided under
the Guidelines and ensure that it is in the correct format.    

7.3 Updates. Licensor will update all information and technology provided under
Section 7.2. Updated information and technology will be provided to Cisco
promptly, but in no event later than thirty (30) days after the event that
necessitated the update.    

7.4 Request for Source Code. If, as a result of an express obligation under an
Open Source License, Cisco receives a request from a third party to provide
Source Code for all or a portion of the Software (the “Request”), and the Source
Code requested has not already been provided by Licensor to Cisco under Section
7.2, then Cisco shall notify Licensor and refer the requestor to Licensor.    

7.4.1. If Licensor is obligated to provide all or part of the requested Source
Code to Cisco under Section 7.2 or any other provision of this Agreement, and
has failed to do so, Licensor shall provide such code within five (5) business
days of notification.    

7.4.2. If the requested Source Code is not subject to release under Section
7.4.1 and the Request is not resolved within five (5) business days of
notification, Licensor shall meet with Cisco to discuss how it plans to respond
to the Request. If the Request is not resolved within thirty (30) days of
notification or as otherwise agreed by the parties, then Cisco may disclose any
information (including portions of this Agreement and any Source Code in its
possession) reasonably necessary to respond to the Request and to any related
public allegations regarding Cisco’s open source compliance:    

7.4.3. If the license under which the Request is made provides for suspension or
termination of license rights within a specified time period following
notification of breach, then, unless otherwise agreed by Cisco, the 30-day
period referred to in Section 7.4.2 above shall be shortened to require
resolution at least five (5) business days prior to such suspension or
termination.    

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7.5. Reimbursement for Non-compliance. All costs reasonably incurred by Cisco
under this Section 7 shall be treated as direct damages and shall not be subject
to the waivers and limitations of Section 14.    

8.
END USER DOCUMENTATION; TRADEMARKS AND MARKETING EFFORTS.    

8.1. Documentation. Licensor shall deliver End User Documentation complying with
the terms and conditions set forth in Exhibit C.    

8.2. Licensor’s Trademarks. During the term of this Agreement and as mutually
agreed by the Parties, Licensor hereby grants to Cisco a nonexclusive,
nontransferable license to use the Licensor trademarks, trade names, logos
and/or slogans listed in Exhibit D (the “Trademarks”), as updated by Licensor
and agreed to in writing by Cisco from time to time, in connection with the sale
and license of the Software and the provision of the Hosting Services. Should
Cisco elect to use such Trademarks, Cisco shall use the Trademarks in accordance
with Licensor's trademark usage guidelines specified in Exhibit D. If any of
Licensor's Trademarks are to be used in conjunction with Cisco's or another
Party's trademarks, on, or in relation to, the Software or the Hosting Services,
then Licensor's Trademarks shall be presented legibly, but nevertheless
separated from the other, so that each appears to be a trademark in its own
right, distinct from the other mark.

8.3. Cisco’s Marks. Unless otherwise set forth in an agreement between the
Parties regarding Cisco’s use of Cisco Marks being used on the Software and
Hosted Services, in connection with its rights hereunder, Cisco may use its name
and any of its trademarks, trade names, logos and/or slogans or those of any
third party in connection with the license, sublicense, marketing or
distribution of the Software and any End User documentation (created by Cisco or
by Licensor for Cisco), or sales literature used with the Software, or the
provision of Hosting Services. Cisco shall further have the right to remove all
copyright, trademark and proprietary notices from such materials and any flash
or computer screens.

8.4. Marketing Efforts. The Parties agree to the following marketing and public
relations activities during the term of the Agreement:
 
8.4.1
Provision by Cisco of testimonials that Licensor may publish in Licensor
marketing materials and share with Licensor customers and prospects, subject to
Cisco’s edits and written approval;

8.4.2
Provision by Cisco of Cisco Customer testimonials that Licensor may publish in
Licensor marketing materials as well as share with Licensor customers and
prospects, subject to Cisco’s edits and written approval, and the edits, written
approval and consent of Cisco Customers;

8.4.3
At least once annually, Cisco will attend and co-present at Licensor-sponsored
webinar and/or industry tradeshow (such as the “Healthcare Information and
Management System Society” or “HIMSS” and “America’s Health Insurance Plans” or
“AHIP” conferences.)

 

9.
SUPPORT.    

Licensor shall provide the support services described in Exhibit E on the terms
and conditions set forth therein. Licensor has additional support obligations
regarding Hosting Services, as set forth in Exhibit H.

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10.
SOFTWARE ESCROW.    

The parties shall enter into the Escrow Agreement for the Software and the
Hosting Services in substantially the form attached as Exhibit F (the “Escrow
Agreement”). The Escrow Agreement shall be submitted for the approval of the
Escrow Agent, NCC Group, and the parties shall use good faith efforts to have
the Escrow Agreement executed within thirty (30) days of the Effective Date.

11.
REPRESENTATIONS AND WARRANTIES.    

11.1 Representations and Warranties of Licensor. Licensor hereby represents and
warrants that:    

11.1.1. (i) it has good and clear title to the Software, free and clear of all
liens and encumbrances; (ii) all materials and services provided by Licensor
hereunder including, without limitation, the Software (excluding any Cisco
Intellectual Property and Cisco Applications) are either owned or properly
licensed by Licensor or are in the public domain and the use, manufacture,
license, copying or distribution thereof by Cisco, its representatives,
Resellers and End Users does not and will not infringe any proprietary rights of
any third party; (iii) as of the Effective Date of this Agreement, Licensor has
not received any notice of actual or threatened claim(s) from a third party
alleging that any of the Licensor property infringes any proprietary rights of
such third party; and (iv) Licensor has the full power to enter into this
Agreement, to carry out its obligations under this Agreement and to grant the
rights and licenses granted to Cisco in this Agreement.    

11.1.2. The Software will (i) perform in accordance with the Specifications and
related Documentation provided by Licensor (and will achieve any function
described therein), and (ii) be free from defects in materials, workmanship and
design. Licensor will promptly correct or replace (at its option, with input
from Cisco) any defective Software.    

11.1.3. The Software: (i) has been obtained, developed and provided to Cisco in
compliance with all applicable Open Source Licenses; and (ii) as delivered under
this Agreement, shall be free from Contamination and, when distributed in
accordance with the licenses granted herein, shall not result in the
Contamination of Cisco or third-party proprietary technology;    

11.1.4. EXCEPT AS SET FORTH IN THIS SECTION 11.1 AND IN EXHIBIT H, NO OTHER
WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.    

11.2. Representations and Warranties of Cisco. Cisco hereby warrants and
represents to Licensor that:
11.2.1 (i) it has good and clear title to the Cisco Applications free and clear
of all liens and encumbrances; (ii) the Cisco Applications are either owned or
properly licensed by Cisco or are in the public domain and the license by Cisco
for Licensor to host such Cisco Applications within Hosting Services in
accordance with this Agreement and will not infringe any proprietary rights of
any third party; (iii) as of the Effective Date of this Agreement, Cisco has not
received any notice of actual or threatened claim(s) from a third party alleging
that any of the Cisco Applications infringes any proprietary rights of such

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third party; and (iv) Cisco has the full power to enter into this Agreement, to
carry out its obligations under this Agreement and to grant the rights and
licenses in the Cisco Applications to Licensor under this Agreement.

11.2.2. The Cisco Applications: (i) have been obtained, developed and provided
to Licensor for Hosting Services in compliance with all applicable Open Source
Licenses; and (ii) when provided to Licensor for Hosting Services, shall not
result in the Contamination of Licensor or third-party proprietary technology.

11.2.3. NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.    

12.
INDEMNIFICATION.    

12.1 Indemnification by Licensor. Licensor will indemnify, defend, and hold
harmless each of Cisco and its officers, directors, employees, successors and
assigns (collectively, the “Indemnified Parties”) from and against all claims,
suits, demands and actions brought by a third party against the Indemnified
Parties or tendered to the Indemnified Parties for defense and/or
indemnification (collectively “Claims”), and for all resulting damages, losses,
costs, and liabilities (including reasonable attorney and professional fees)
(collectively “Losses”) that result or arise from Claims which: (i) allege that
the Licensor Intellectual Property, the Software, or any part thereof, or its
manufacture, use, import, support, sale or distribution infringe,
misappropriate, or violate any Intellectual Property rights of any third party;
(ii) allege that the Hosting Services (excluding any Cisco Intellectual Property
and Cisco Applications), as provided in accordance with this Agreement,
infringe, misappropriate, or violate any Intellectual Property rights of any
third party; (iii) allege that the Software and/or the Hosting Services
(excluding any Cisco Intellectual Property and Cisco Applications have caused
personal injury or damage to tangible property; or (iv) allege any material
breach of license governing Open Source Technology or Contamination resulting
from the Open Source Technology; (v) result from Licensor’s indemnification
obligations under Section 8.11 of Exhibit H. In addition to the above, Licensor
will pay all amounts agreed to in a monetary settlement of the Claims and all
Losses to the extent they result or arise from the Claims.     

12.2 Terms of Defense and Indemnification. Cisco will promptly notify Licensor,
in writing, of any Claim for which Cisco believes that it is entitled to
indemnification (provided that Cisco’s failure to provide such notice or to
provide it promptly will relieve Licensor of its indemnification obligations
only if and to the extent that such failure prejudices Licensor’s ability to
defend the Claims). Cisco may employ counsel at its own expense to assist it
with respect to any such Claim; provided, however, that if such counsel is
necessary because of a conflict of interest of either Licensor or its counsel or
because Licensor does not assume control, Licensor will bear the expense of such
counsel. Cisco shall have no authority to settle any claim on behalf of
Licensor. Notwithstanding anything else in this Section 12, if the Claim is one
of multiple claims in a lawsuit against Cisco and/or its Affiliates, some of
which claims may not be subject to the indemnity obligation under this Section
12, Cisco may, at its sole discretion, elect to solely control the defense,
settlement, adjustment or compromise of the Claim, in which event: (a) Licensor
agrees to cooperate with Cisco’s sole control and provide any assistance as may
be reasonably necessary

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for the defense, settlement, adjustment or compromise of any such controversy or
proceedings, and (b) Licensor shall not be relieved of its indemnification and
hold harmless obligations under this Section 12, and Licensor shall remain
responsible for its proportionate share of the Losses relating to the Claim and
attributable to Licensor.    

12.3 Licensor's Efforts. In addition to Licensor’s obligations under this
Section 12, if the manufacture, use, import, service, support, or distribution
of the Software, or the provision of Hosting Services (excluding any Cisco
Intellectual Property and Cisco Applications) is enjoined or becomes the subject
of a Claim of infringement, Licensor shall, at its sole expense, obtain such
licenses, or make such replacements or modifications, as are necessary to
continue the manufacture, use, import, service, support, or distribution of the
Software and the provision of the Hosting Services (excluding any Cisco
Intellectual Property and Cisco Applications) without infringement and in
compliance with the Specifications. If Licensor is unable to achieve either of
the foregoing within thirty (30) days (or such longer period as determined by
Cisco in good faith) after the holding of infringement or the entry of the
injunction, as applicable, Licensor shall promptly refund to Cisco: (i) the
license fees or royalties paid for any Software, the manufacture, use, import,
service, support or distribution of which is legally prohibited; or (ii) the
amounts paid by Cisco or End Users for the Hosting Services (excluding any Cisco
Intellectual Property and Cisco Applications), the provision of which is legally
prohibited.    

12.4 Exceptions to Licensor’s Indemnity. Licensor shall have no obligation under
Section 12.1 through 12.3 to the extent any claim of infringement is caused by:
(i) use of the Software or Covisint Intellectual Property in combination with
any other third party product not provided by Licensor or combinations that may
not be reasonably anticipated by Licensor if the infringement would not have
occurred but for such combination (except to the extent (a) where the sale or
use of the Software or Covisint Intellectual Property would constitute
contributory or induced infringement by Licensor; (b) the combination is
pursuant to Licensor’s written information or instructions applicable to the
Software or Covisint Intellectual Property; or (c) there is no commercially
reasonable non-infringing use for the Software or Covisint Intellectual Property
other than in such combination); (ii) any material alteration or modification of
the Software or Covisint Intellectual Property which Licensor did not authorize
or later incorporate in Licensor’s generally available version of any Licensor
product, if the infringement would not have occurred but for such material
alteration or modification (the parties agree that integration or incorporation
of the Software or Covisint Intellectual Property into a Cisco Product in
connection with Hosting Services (excluding any Cisco Intellectual Property and
Cisco Applications) shall be deemed an authorized alteration or modification of
the Software or Covisint Intellectual Property); (iii) Licensor’s compliance
with Cisco’s detailed written design specifications unique to Cisco’s needs, if
the infringement would not have occurred but for Licensor’s implementation of
such specifications and no non-infringing implementation was possible; or (iv)
Software or Covisint Intellectual Property distributed by Cisco beyond a
reasonable period after Cisco’s receipt of the replacements or modifications
provided by Licensor under Section 12.3, provided that such reasonable period
shall be of sufficient duration to enable Cisco to implement the replacements or
modifications.

12.5 Indemnification by Cisco. Cisco will indemnify, defend, and hold harmless
each of Licensor and its officers, directors, employees, successors and assigns
(collectively, the “Licensor Indemnified Parties”) from and against all claims,
suits, demands and actions brought by a third

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party against the Licensor Indemnified Parties or tendered to the Licensor
Indemnified Parties for defense and/or indemnification (collectively “Licensor
Claims”), and for all resulting damages, losses, costs, and liabilities
(including reasonable attorney and professional fees) (collectively “Losses”)
that result or arise from Licensor Claims which: (i) allege that the Cisco
Intellectual Property and Cisco Applications, or any part thereof, when used by
Licensor in accordance with this Agreement, infringe, misappropriate, or violate
any Intellectual Property rights of any third party; (ii) allege that the Cisco
Intellectual Property and Cisco Applications have caused personal injury or
damage to tangible property; or (iii) allege any material breach of license
governing Open Source Technology or Contamination resulting from the Open Source
Technology relating to the Cisco Intellectual Property and Cisco Applications.
In addition to the above, Cisco will pay all amounts agreed to by Cisco in a
monetary settlement of the Licensor Claims and all Losses that result or arise
from the Licensor Claims.    

12.6 Terms of Defense and Indemnification. Licensor will promptly notify Cisco,
in writing, of any Licensor Claim for which Licensor believes that it is
entitled to indemnification (provided that Licensor’s failure to provide such
notice or to provide it promptly will relieve Cisco of its indemnification
obligations only if and to the extent that such failure prejudices Cisco’s
ability to defend the Licensor Claims). Licensor may employ counsel at its own
expense to assist it with respect to any such Licensor Claim; provided, however,
that if such counsel is necessary because of a conflict of interest of either
Cisco or its counsel or because Cisco does not assume control, Cisco will bear
the expense of such counsel. Licensor shall have no authority to settle any
claim on behalf of Cisco.      Notwithstanding anything else in this Section 12,
if the Licensor Claim is one of multiple claims in a lawsuit against Licensor
and/or its Affiliates, some of which claims may not be subject to the indemnity
obligation under this Section 12, Licensor may, at its sole discretion, elect to
solely control the defense, settlement, adjustment or compromise of the Licensor
Claim, in which event: (a) Cisco agrees to cooperate with Licensor’s sole
control and provide any assistance as may be reasonably necessary for the
defense, settlement, adjustment or compromise of any such controversy or
proceedings, and (b) Cisco shall not be relieved of its indemnification and hold
harmless obligations under this Section 12, and Cisco shall remain responsible
for its proportionate share of the Licensor Indemnified Parties’ Losses relating
to the Claim and attributable to Licensor.

12.7 Cisco’s Efforts. In addition to Cisco’s obligations under this Section 12,
if the manufacture, use, import, service, support, or distribution of the Cisco
Applications is enjoined or becomes the subject of a Claim of infringement,
Cisco shall request that the Cisco Applications be removed from the Hosting
Services, and Licensor shall promptly remove the Cisco Applications from the
Hosting Services and Covisint shall not be liable for any failure to meet any
Cisco Customer, Reseller or End User obligation which is dependent, in whole or
in part, upon the use of such Cisco Applications.

12.8 Exceptions to Cisco’s Indemnity. Cisco shall have no obligation under
Section 12.5-12.6 to the extent any claim of infringement is caused by: (i) use
of the Cisco Intellectual Property or Cisco Applications in combination with any
other third party product not provided by Cisco or combinations that may not be
reasonably anticipated by Cisco if the infringement would not have occurred but
for such combination (except to the extent (a) where the use of the Cisco
Intellectual Property or Cisco Application would constitute contributory or
induced infringement by Cisco;

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(b) the combination is pursuant to Cisco’s written information or instructions
applicable to the Cisco Intellectual Property or Cisco Applications ; or (c)
there is no commercially reasonable non-infringing use for the Cisco
Intellectual Property or Cisco Applications other than in such combination);
(ii) any material alteration or modification of the Cisco Intellectual Property
or Cisco Applications which Cisco did not authorize or later incorporate in
Cisco’s generally available version of the Cisco Intellectual Property or Cisco
Applications, if the infringement would not have occurred but for such material
alteration or modification; or (iii) use of the Cisco Intellectual Property or
Cisco Application beyond a reasonable period after Licensor’s receipt of the
replacements or modifications provided by Cisco, provided that such reasonable
period shall be of sufficient duration to enable Licensor to implement the
replacements or modifications; or (iv) the Hosting Services (excluding the Cisco
Intellectual Property or Cisco Applications contained therein).    
    

13.
CONFIDENTIALITY.    

13.1 Non-Disclosure Agreement. “Confidential Information” shall have the meaning
set forth in the Mutual Non-Disclosure Agreement, dated September 6, 2013, which
is hereby incorporated by reference (“NDA”). To the extent that the term stated
in the NDA terminates prior to the termination of this Agreement, the parties
agree that the term of the NDA shall be automatically extended to the term of
this Agreement.    

13.2 Confidential Information. The parties shall comply with the provisions of
the NDA. The parties shall treat the terms and conditions and the existence of
this Agreement as Confidential Information. Each Party shall obtain the other's
consent prior to any publication, presentation, public announcement or press
release concerning the existence or terms and conditions of this Agreement.

13.3 Data Usage and Protection. Licensor has additional obligations with respect
to data usage and protection, as provided in Section 8 of Exhibit H, the terms
of which are incorporated by reference.    

14.
CONSEQUENTIAL DAMAGES WAIVER; LIMITATION OF LIABILITY.    

14.1    NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, EXCEPT AS
PROVIDED UNDER SECTION 12 (INDEMNIFICATION), AND EXCEPT FOR BREACH OF SECTION
3.6 (RESTRICTIONS ON USE), 11.1.3 (OF REPRESENTATIONS AND WARRANTIES), SECTION
13 (CONFIDENTIALITY), DATA USAGE AND PROTECTION (SECTION 8 OF EXHIBIT H), UNDER
NO CIRCUMSTANCES WILL EITHER PARTY, ITS EMPLOYEES, OFFICERS OR DIRECTORS,
AGENTS, SUCCESSORS OR ASSIGNS BE LIABLE TO THE OTHER UNDER ANY CONTRACT, STRICT
LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER LEGAL OR EQUITABLE THEORY, FOR
ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR COSTS, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS, ARISING OUT OF, OR RELATING IN ANY WAY TO, THE
SUBJECT MATTER OF THIS OF THIS AGREEMENT, REGARDLESS OF WHETHER A PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS SECTION DOES NOT LIMIT EITHER
PARTY'S LIABILITY FOR BODILY INJURY (INCLUDING DEATH), OR PHYSICAL DAMAGE TO
TANGIBLE PROPERTY.    

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14.2    Limitation of Liability
***

15.
TERM AND TERMINATION.    

15.1 Term. Unless terminated earlier as provided herein, this Agreement shall
have a term of Five (5) years commencing from the Effective Date, unless
terminated sooner by written notice given by a Party pursuant to this Section.
This Agreement shall be renewed automatically for additional successive one (1)
year periods, unless notice of non-renewal is given to the other Party no later
than ninety (90) days prior to the expiration of the initial term or then
current renewal term.    

15.2 Termination for Convenience. Cisco may terminate this Agreement or any SOW
at any time for its convenience, for no reason or for any reason, upon delivery
of written notice to Licensor. In the event of such termination under this
Section 15.2, Licensor shall be entitled to receive and retain all license fee
payments for Software used by Cisco, as set forth in Section 4.1 and Exhibit A
and for any continuing support obligation; provided, however that Cisco shall
have no other payment obligations pursuant to this Agreement. Notwithstanding
the foregoing, Cisco shall not be entitled to cancel an order or a purchase
obligation it has placed with Licensor for Hosting Services.

15.3 Termination for Cause. This Agreement or any SOW may be terminated by a
Party for cause immediately upon the occurrence of and in accordance with the
following:    

15.3.1. Insolvency Event. Either Party may terminate this Agreement or any SOW
by delivering written notice to the other Party upon the occurrence of any of
the following events: (i) a receiver is appointed for the other Party or its
property; (ii) the other Party makes a general assignment for the benefit of its
creditors; (iii) the other Party commences, or has commenced against it,
proceedings under any bankruptcy, insolvency or debtor's relief law, which
proceedings are not dismissed within sixty (60) days; or (iv) the other Party
becomes insolvent or is liquidating, dissolving or ceasing business
operations.    

15.3.2. Change of Control. If there is a change in ownership representing *** or
more of the equity ownership of Licensor (except in the event of an initial
public offering of Licensor’s stock or distribution of Licensor stock by parent
Compuware Corporation subsequent to such initial public offering), Cisco may, at
its option, terminate this Agreement upon written notice to Licensor.

15.3.3. Default. Either Party may terminate this Agreement effective upon thirty
(30) days written notice to the other Party, if the other Party: (a) violates
any covenant, agreement, representation or warranty contained herein in any
material respect; or (b) defaults or fails to perform any of its obligations or
agreements hereunder in any material respect; provided, however, that such
violation, default, or failure is not cured within thirty (30) days after such
written notice.    

15.4 Survival; Support After Termination. Sections 1 (Definitions), 2.2 (Updates
and Upgrades), 3 (Ownership; Grant of Rights (except as otherwise set forth in
the Agreement), 4 (Fees and Payment; Taxes), 7 (Open Source Technology), 8 (End
User Documentation; Trademarks), 9 (Support), 10

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(Software Escrow), 11 (Representations and Warranties), 12 (Indemnification), 13
(Confidentiality), 14 (Consequential Damages Waiver; Limitation of Liability),
15.4 (Survival; Support After Termination), 15.5 (Return of Materials Upon
Termination), and 16 (Miscellaneous), shall survive termination or expiration of
this Agreement. Furthermore in the event of any termination or expiration of
this Agreement; (i) all End User licenses shall remain in effect; (ii) Licensor
shall continue to provide maintenance and support in accordance with Exhibit E
(Licensor Software Support) at a mutually agreeable fee no higher than
Licensor’s then-current rates for such maintenance and support services; and
(iii) all Hosting Services made available to Cisco’s customers shall continue
for the time period offered by Cisco to such customers, so long as Cisco has
paid the required fee for such Hosting Services.    

15.5 Return of Materials Upon Termination. On or before ten (10) business days
after the termination of this Agreement, Licensor shall deliver to Cisco all
Cisco Confidential Information and Cisco Property in Licensor's possession.
Except in the event of termination by Licensor for cause, Cisco shall be
entitled to retain any Licensor Confidential Information, materials and property
necessary for Cisco to exercise its post termination or expiration rights,
including support, provided that Cisco has paid all amounts owed under this
Agreement and Licensor or Licensor and Cisco are still performing
post-termination or expiration Services under this Agreement for Cisco.

16.
MISCELLANEOUS.    

16.1 Use Case Addenda. With respect to certain use cases (including, without
limitation, healthcare use cases), upon Cisco’s request the Parties shall enter
into good faith negotiations regarding certain modifications which may be
required to this Agreement to address regulatory, privacy and other use
case-specific issues.

16.2 Force Majeure. Neither of the parties shall be considered in default of
performance under this Agreement to the extent that such performance is delayed
or prevented by fire, flood, earthquake or similar natural disasters, riot, war,
terrorism, civil strife, labor disputes or disturbances, material shortages or
rationing, governmental regulations, communication or utility failures, or
casualties to the extent such default is beyond the reasonable control of such
Party. In the event Licensor fails to deliver any Software including without
limitation, updates, bug fixes or maintenance releases due to such causes, Cisco
may either: (i) terminate this Agreement or any part hereof as to such Software
not delivered; or (ii) suspend this Agreement in whole or in part for the
duration of the delaying cause. Licensor shall resume performance under this
Agreement immediately after the delaying cause ceases and, at Cisco's option,
extend the then current term for a period equivalent to the length of time the
excused delay endured.    

16.3 Compliance with Laws; Social Responsibility.    

16.3.1. Licensor shall comply with all applicable federal, state and local laws,
rules, regulations, ordinances, statutes, treaties or orders and international
understandings now or hereafter enacted. Licensor shall comply with Cisco’s
Compliance with Global Anti-Corruption Laws policy at
http://www.cisco.com/legal/anti_corruption.html. Upon Cisco's request, Licensor
shall issue certificates, executed by a Licensor employee with a title of
Director or above, certifying compliance with any of its obligations under this
Section 16.3.    

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16.3.2. Licensor shall use diligent efforts to comply with Cisco’s Supplier Code
of Conduct as set forth in
http://www.cisco.com/web/about/ac227/Cisco_Supplier_Code_of_Conduct.pdf.
Licensor shall promote Cisco’s supplier diversity goals by including suppliers,
where warranted, that qualify as diverse suppliers in any one or more of the
categories identified on Cisco's Supplier Diversity Business Development Website
http://www.cisco.com/supplier/diversity and as further defined at:
http://www.cisco.com/web/about/citizenship/businesspractices/index.html#.
Licensor shall provide to Cisco quarterly reports of Licensor’s expenditures
with such diverse suppliers.
    
16.4 Mandatory Mediation. With the exception of alleged breaches of
confidentiality or proprietary rights provisions, disputes related to security
vulnerabilities or disputes subject to Section 9.1 of the Escrow Agreement,
neither Party may file a lawsuit until the completion of the mediation described
in this Section. A Party shall file a mediation demand with JAMS of Northern
California, with the non-binding mediation to take place in either Santa Clara
or San Francisco Counties, California. The parties will work in good faith to
select a mediator who is knowledgeable and experienced in the subject matter of
this Agreement. If the parties cannot agree upon a mediator within twenty (20)
days of the filing of a mediation demand with JAMS, then JAMS shall appoint a
mediator within (10) days of being informed by one of the parties of the
inability to select a mediator. The mediation shall be conducted within
forty-five (45) days of the date of the filing of the mediation demand from
either Party. All negotiations connected with the dispute, including
negotiations with a mediator, shall be conducted in confidence and without
prejudice to the rights of the parties in any future legal proceedings.
    
16.5 Import and Export. Licensor shall provide Cisco with information and
assistance as may reasonably be required in connection with executing import,
export, sales, and trade programs, including but not limited to, Manufacturer's
Affidavits, Harmonized Tariff Schedules, Export Control Classification Numbers,
qualification information (e.g. origin), and U.S. Federal Communications
Commission’s identifiers when applicable. In addition, Cisco shall provide
Licensor with such information as may be reasonably required to provide for
Cisco’s compliance with applicable export control law. Licensor will provide
such information at the shipping line level before initiating first delivery to
Cisco and immediately upon relevant change. Subsequent information will be made
available to Cisco within five (5) business days following receipt of Cisco’s
written request therefor.    

16.6 Relationship of Parties. The parties acknowledge that they are independent
contractors and no other relationship, including partnership, joint venture,
employment, franchise, master/servant or principal/agent is intended by this
Agreement. Neither Party shall have the right to bind or obligate the other.    

16.7 No Third Party Beneficiaries. Unless otherwise expressly provided, no
provisions of this Agreement are intended or shall be construed to confer upon
or give to any person or entity other than Cisco and Licensor any rights,
remedies or other benefits under or by reason of this Agreement.    

16.8 Equitable Relief. Each Party acknowledges that a breach by the other Party
of any confidentiality or proprietary rights provision of this Agreement may
cause the non-breaching Party irreparable damage, for which the award of damages
may not be adequate compensation. Consequently, the

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non-breaching Party may institute an action to enjoin the breaching Party from
any and all acts in violation of those provisions, which remedy shall be
cumulative and not exclusive, and a Party may seek the entry of an injunction
enjoining any breach or threatened breach of those provisions, in addition to
any other relief to which the non-breaching Party may be entitled at law or in
equity.    

16.9 Attorneys' Fees. In addition to any other relief awarded, the prevailing
Party in any action arising out of this Agreement shall be entitled to its
reasonable attorneys' fees and costs.    

16.10 Notices. Any notice required or permitted to be given by either Party
under this Agreement shall be in writing and shall be personally delivered or
sent by a reputable overnight mail service (e.g., Federal Express), or by first
class mail (certified or registered), or by facsimile confirmed by first class
mail (registered or certified), to the other Party addressed as set forth below.
Notices will be deemed effective (i) three (3) working days after deposit,
postage prepaid, if mailed, (ii) the next day if sent by overnight mail, or
(iii) the same day if sent by facsimile and confirmed as set forth above.    

“Cisco”
“Licensor”
Cisco Systems, Inc.
Covisint Corporation
170 West Tasman Drive
One Campus Martius
San Jose, CA 95134
Detroit, Michigan 48226
Attn: SVP, Legal Services and General Counsel (Regarding Services OEM-in License
Agreement)
Attn: Mitch Kramer
VP- Covisint
Mitchell.kramer@covisint.com
 
 
With a copy to:
With a copy to: General Counsel
Oem-swg@cisco.com
 

16.11 Assignment. Licensor may not assign its rights or delegate its obligations
hereunder, either in whole or in part, whether by operation of law or otherwise,
without the prior written consent of Cisco, which shall not be unreasonably
withheld. Any attempted assignment or delegation without Cisco's prior written
consent will be void. Cisco may not assign this Agreement or any rights granted
herein, in whole or in part, whether by operation of law or otherwise, without
the prior written consent of Licensor, which shall not be unreasonably withheld;
notwithstanding the foregoing, Cisco may assign this Agreement to an Affiliate
without Licensor’s consent. The rights and liabilities of the parties under this
Agreement will bind and inure to the benefit of the parties' respective
successors and permitted assigns. For purposes of this Section, a Change of
Control under Section 15.3.2 shall constitute an assignment.    
  
16.12 Waiver and Modification. Failure by either Party to enforce any provision
of this Agreement will not be deemed a waiver of future enforcement of that or
any other provision. Any waiver, amendment or other modification of any
provision of this Agreement will be effective only if in writing and signed by
the parties.    

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16.13. Severability. If for any reason any provision of this Agreement is
adjudicated to be unenforceable, that provision of the Agreement will be
enforced to the maximum extent permissible so as to effect the intent of the
parties, and the remainder of this Agreement will continue in full force and
effect.    

16.14. Controlling Law and Jurisdiction. This Agreement and any action related
thereto shall be governed, controlled, interpreted and defined by and under the
laws of the State of California and the United States, without regard to the
conflicts of laws provisions thereof. The exclusive jurisdiction and venue of
any action with respect to the subject matter of this Agreement shall be the
state courts of the State of California for the County of Santa Clara or the
United States District Court for the Northern District of California and each of
the parties hereto submits itself to the exclusive jurisdiction and venue of
such courts for the purpose of any such action. The parties specifically
disclaim the UN Convention on Contracts for the International Sale of Goods.    

16.15. Headings. Headings used in this Agreement are for ease of reference only
and shall not be used to interpret any aspect of this Agreement.    

16.16. Entire Agreement. This Agreement, including all exhibits which are
incorporated herein by reference, constitutes the entire agreement between the
parties with respect to the subject matter hereof, and supersedes and replaces
all prior and contemporaneous understandings or agreements, written or oral,
regarding such subject matter.    

16.17. Counterparts. This Agreement may be executed in two counterparts, each of
which shall be an original and together which shall constitute one and the same
instrument.    

IN WITNESS WHEREOF, the parties hereto have executed this Agreement by persons
duly authorized as of the Effective Date.    

CISCO SYSTEMS, INC.
COVISINT CORPORATION
 
 
 
 
By: /s/ John M. Morrell
By: /s/ David McGuffie
 
 
Name: John M. Morrell 
Name: David McGuffie 
 
 
Title: Sr. Director
Title: President and CEO
 
 
Date: 12/31/2013
Date: 11/26/2013

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EXHIBIT A

SOFTWARE AND FEES

1.
Software Licensed.    

1.1. Identification of Software Licensed. Licensor licenses the following
Software:

All Software:
Covisint IDBridge

1.2. Specify Form of Software.    

X     Object Code

    Source Code

    Open Source Code

1.3. Other related Software materials.
N/A

Tools and utilities [describe]:

    Training materials [describe]:

    To the extent that Licensor owns them, any other materials that would be
required for Cisco to maintain the Software [describe]:

List any foreign language requirements:
        
2.
Open Source Information. Cisco’s Open Source Guidelines for Suppliers (the
“Guidelines”) specify what information Licensor must provide to Cisco, and what
procedures must be followed, before Licensor provides materials to Cisco that
include Open Source Technology.    

2.1
Timeline for Production of Information. As required by and described in the
Guidelines, Licensor must provide the following to Cisco:    

1)
Import Archive. An initial draft of the Import Archive spreadsheet, accompanied
by licensing text files, must be provided and approved by Cisco prior to
contract signing. For reference, a copy of the spreadsheet is attached as
Attachment A-1; however, please obtain a current version from your Cisco
contact.    

The complete Import Archive, including Source Code, must be provided within
thirty (30) days of the Effective Date.    

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2)
Publication Archive. Delivery must be no later than Forty Five (45) days of the
Effective Date.    

3)
Build Log and Verification Archive. Delivery must be no later Sixty (60) days of
the Effective Date.    

3.
KLM. If the Software includes one or more Kernel Loadable Modules (“KLMs) for
Linux, the Source Code for each KLM must be provided to Cisco no later than
thirty (30) days after the Effective Date.    

4.
Acceptance and Acceptance Criteria.    

4.1. Acceptance. Upon first time delivery of the Software to Cisco, Cisco will
test whether the Software conforms to the Specifications and the acceptance
criteria as set forth below (the “Acceptance Criteria”). Cisco will accept or
reject the Software within Thirty (30) days after delivery and will give
Licensor written notice of acceptance or rejection thereof. If Cisco does not
provide written notice within Thirty (30) days, the Software shall be considered
accepted. In the event that the Software does not conform to the Specifications
and/or the Acceptance Criteria (such material nonconformance will be referred to
as “Deficiencies”), Cisco shall reject the Software and provide written notice
to Licensor describing the Deficiencies in sufficient detail to allow Licensor
to correct the Deficiencies. Within ten (10) days of receiving such report or a
time frame as mutually agreed by the parties, Licensor will exert its best
efforts to correct the material Deficiencies so that the Software conforms to
the Specifications and the Acceptance Criteria. The procedure in this Section
4.1 will be repeated with respect to revised Software to determine whether it is
acceptable to Cisco, unless and until Cisco issues a final rejection of the
revised Software after rejecting the Software on at least two (2) prior
occasions for the same material Deficiency. If Cisco issues a final rejection of
the revised Software pursuant to this Section 4.1, Licensor shall return any and
all payments previously paid to Licensor by Cisco for such Software and Cisco
may, at its option, terminate this Agreement entirely or as to the particular
Software.    

4.2. Acceptance Criteria. Cisco shall accept the Software if it conforms to the
Specifications.

5.
Payment; License Fees.

One time Fees:
***

License Fees:
***

6.
Payment Terms. Forty-five (45) days from receipt of Covisint’s invoice.

    

7.
Support; Fees. Software support, as reflected in Exhibit E, shall be provided at
no additional charge to Cisco. Any on-site support fees shall be pre-approved by
Cisco in writing, and in no event begin earlier

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than the date that Cisco Provided Hosting Services begin; such support fees will
be paid within Forty-five (45) days after the end of a Cisco fiscal quarter and
upon Cisco’s receipt of the corresponding invoice therefore from Licensor.    
ATTACHMENT A-1
TO EXHIBIT A

***

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EXHIBIT B

SOFTWARE SPECIFICATIONS

Feature Descriptions
Feature
Description
General
***
Supported Platforms
      ***
Feature
Description
Feature
Description
Federation IDP
Acts as a Federation IDP to provide SSO to Federated SPs.
Directory Synchronization
Manage identities in on-prem and SaaS apps by detecting changes in the
enterprise user store and synchronizes them Covisint Identity Service
Desktop SSO
Provides desktop SSO for Windows AD users to Cloud applications
Provisioning
Soft delete accounts from target platforms after reconciliation
JIT Provisioning
Creates the user account and entitlements in CIS
External Authorization
Enables apps outside of the enterprise authorization model

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EXHIBIT C

END USER DOCUMENTATION

1.
Scope. Licensor shall develop, write, manufacture and maintain all
Software-related and Hosting Services-related End User Documentation as provided
in this Exhibit C and shall provide Cisco with such End User Documentation on
media sufficient to allow Cisco to reproduce such End User Documentation as part
of the Software and/or Hosting Services pursuant to the licenses granted in this
Agreement. End User Documentation content shall be determined by the Software
and the Hosting Services, which shall include, without limitation, on-line help,
user guides, Software configuration and command reference guides, release notes
and errata. In addition, Licensor hereby grants Cisco the right to reproduce,
modify, make derivative works of and add Cisco branding and trademarks to the
End User Documentation, and publish versions of all Documentation and End User
Documentation on the Cisco.com End User website and as part of the Hosting
Services. Licensor shall have no liability for any of Cisco’s modifications of
the End User Documentation.

    
2.
Ownership. Cisco shall own all right, title and interest in solely the portion
of the End User Documentation (in any format or medium) which has been
customized by or on behalf of Cisco.         

3.
End User Documentation Review Cycles. Cisco shall review all End User
Documentation to identify areas that require customization unique to Cisco
(including but not limited to deleting references to Licensor’s technical
support contact information, etc.). Licensor shall adopt the content changes
made by Cisco and make the identified customizations.    

4.
Electronic Publication. Licensor shall provide Cisco copies of all Documentation
and End User Documentation in an electronic form as requested by Cisco for
publication on the Cisco.com End User website. Cisco shall provide Licensor with
a unique Cisco part number to be included on the front page of each item of
Documentation or End User Documentation.    

5.
Revision Cycles. Licensor will revise the Documentation and End User
Documentation manual(s) as necessary to accurately support the Software.
Licensor and Cisco shall agree upon a reasonable revision cycle, determined by
anticipated Software enhancements, End User Documentation and/or Documentation
Errors and/or changes.    

5.1. Licensor shall issue Software release notes or errata in a timely manner,
and provide them to Cisco in a timely manner.    

5.2. Licensor shall notify Cisco within thirty (30) days of Licensor's intent to
revise the End User Documentation and/or Documentation.    

5.3. End User Documentation and/or Documentation revisions shall include all
relevant Software enhancements and new technical information.    

5.4. End User Documentation revisions shall be reviewed by Cisco. Cisco retains
sole and final draft sign-off approval.    

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5.5. With each revision, Licensor shall provide electronic copies of files, as
specified in Section 4 of this Exhibit.    

6.
End User Documentation Life-Cycle. Licensor shall maintain the End User
Documentation until Cisco notifies Licensor it will cease distributing a
particular Software version or product.    

EXHIBIT D

TRADEMARKS AND TRADEMARK USAGE GUIDELINES

TM Use
Trademark
Registration Date
(Serial) Registration Number
Active
AppCloud
02/02/10
3,744,022
Active
Covisint (Class 38)
05/10/05
2,948,325
Active
Covisint (Class 42)
05/10/05
2,948,326
Active
Covisint (Class 9)
05/24/05
2,955,379
Active
Covisint-design (new logo)
03/13/12
4,111,984
Active
Covisint Converge
01/18/11
3,906,700
Active
Covisint ExchangeLink
09/06/11
4,023,474
Active
DocSite (word)
03/20/12
4,114,450
Active
HyperSend (Class 35)
02/26/02
2,543,539
Active
IDcipher
09/07/10
3,844,324
Active
ProviderLink
08/28/12
4,197,159

Usage guidelines: Use of Covisint trademarks requires prior consent from
Covisint.

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EXHIBIT E
LICENSOR SOFTWARE SUPPORT

I.    INTRODUCTION

This Exhibit E sets forth Licensor’s support responsibilities for the Software
and the Cisco-Provided Hosting Services.

II.    SUPPORT RESPONSIBILITIES AND PROBLEM SEVERITIES

A-1.
Support Responsibilities-from Effective Date to Six-Month Anniversary of
Effective Date:

 
1.Cisco will provide Level 1 Support to its End Users.

2.
Licensor will provide Level 2 and Level 3 Support to Cisco by telephone and/or
use of Covisint’s ticket system (“CRT”) as follows: (i) seven (7) days a week,
twenty-four hours per day, with a maximum one (1) hour telephone response time
for all Severity 1 incidents. For all other requests, support is provided during
Monday - Friday from 8am to 7pm EDT/EST, excluding Covisint holidays

A-2.    Support Responsibilities-following Six-Month Anniversary of Effective
Date:

1.
Cisco will provide Level 1 Support and Level 2 Support to its End Users.

2.
Licensor will provide Level 3 Support to Cisco by telephone and/or use of
Licensor’s ticket system (“CRT”) as follows: (i) seven (7) days a week,
twenty-four hours per day, with a maximum one (1) hour telephone response time
for all Severity 1 incidents. For all other requests, support is provided during
Monday - Friday from 8am to 7pm EDT/EST, excluding Licensor holidays

B.    SUPPORT LEVEL DEFINITIONS

Level 1 Support. Level 1 Support includes the following:

*
Providing general assistance of the type that would be expected from a typical
help desk, including the initial response to a request via the web or phone
(which may include automated acknowledgement of receipt of request; the
identification of the customer: the verification of support entitlements; the
recording of the support request into a problem management system; and the
dispatching of the support request to Level 2 Support): and answering basic
product installation, configuration and usage questions.

Level 2 Support. Level 2 Support includes the following:

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*
All Level 1 support capabilities plus:

*
Providing assistance of the type that would be expected from a skilled support
engineer, including in depth answering of product installation, configuration
and usage questions; problem isolation and identification; providing standard
error corrections to known problems; initial problem failure information
gathering for previously unknown problems and the escalation of support requests
to Level 3 Support when an error correction cannot be provided

Level 3 Support. Level 3 Support includes the following:

*
Providing advanced assistance that requires a product development expert,
including answering complex setup or usage questions, additional information
gathering and problem isolation, providing relief for both new and known complex
problems and the provision of a fully documented and tested permanent fix or
process.

C.    PROBLEM SEVERITIES

Problem severities are defined below. It is Cisco’s policy to work with its End
User to establish the severity for a problem and to accept the End User’s
determination of the severity. Licensor shall accept the severity designation
agreed to by Cisco and its End User and communicated to Licensor by Cisco.

Licensor’s obligations are as follows:

Severity 1 (or “Licensor Severity 1”): An existing network or environment is
down or there is a critical impact to an End User’s business operation. Licensor
will commit full-time resources around the clock to resolve the situation.

Severity 2 (or “Licensor Severity 1”): Operation of customer’s existing network
or environment is severely degraded or significant aspects of End User’s
business operation are negatively impacted by unacceptable network or
environment performance.  Licensor will commit full-time resources during
Cisco’s Business Hours to resolve the situation.

Severity 3 (or “Licensor Severity 2”) : Operational performance of End User’s
network or environment is impaired, although most business operations remain
functional. Licensor will commit resources during Licensor’s Business Hours to
restore service to satisfactory levels.

Severity 4 (or “Licensor Severity 3”): Cisco or an End User requires information
or assistance on Software capabilities, installation, or configuration.

Licensor shall provide response times and resolution times as set forth below:

Response times for incidents    
Catastrophic    (Severity Level 1)    - 1 hr
Urgent        (Severity Level 2)    - 4 hrs
Serious    (Severity Level 3)    - 8 hrs

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Trivial        (Severity Level 4)    - 24 hrs

Remediation times    
Catastrophic    (Severity Level 1)    - 24 hrs
Urgent        (Severity Level 2)    - 48 hrs
Serious    (Severity Level 3)    - 72 hrs
Trivial        (Severity Level 4)    - highest commercially reasonable efforts
In the event that the Licensor is unable to meet the time frames set forth for
Severity 3 or Severity 4 problems, Licensor shall provide to Cisco, at a
minimum, a written plan for addressing the problem within those applicable time
frames.

III.    CALL FLOW AND ESCALATION GUIDELINES

A.
Call Flow. In general, the support call flow shall be as follows:

1.    Cisco’s Customer Interactive Network (“Cisco CIN”) will receive the
initial customer call. The Cisco CIN will open a case and forward it to the
appropriate Cisco Technical Assistance Center (“Cisco TAC”) for Level 1 Support
and Level 2 Support. In the event a Software problem cannot be resolved at this
stage, the Software problem will then be escalated to the appropriate Cisco
Development Engineering Group (“Cisco DE”).

2.    If a Software problem still cannot be resolved, the Cisco DE will contact
Licensor’s Development Engineering Support Group or its equivalent (“Licensor
DE”) for Level 3 Support. (Licensor’s and Cisco’s contacts are listed on
Appendix A of this Exhibit E.) Cisco DE will provide Licensor feedback on any
Software bugs and potential fixes. The Licensor DE shall consult with the Cisco
DE and regularly update the Cisco DE with respect to the case progress. In the
event that diagnostics and troubleshooting are required at an End User site,
Licensor will provide, at its own expense, the necessary resources for problem
resolution.

3.    The Cisco TAC will close the case when the problem is resolved. The Cisco
TAC may occasionally call the Licensor DE directly for assistance in resolving a
case concerning the Software.

B.    Escalation Guidelines.

1.    This Section and the escalation table in Appendix A addresses (a) the
escalation guidelines by which Licensor shall resolve Software support problems
(including problems related to security vulnerability); and (b) the manner in
which Licensor shall involve its management personnel to address such problems.

2.    Severity 1 problem escalation times are measured in calendar hours,
twenty-four (24) hours per day seven (7) days per week. Severity 2 problem
escalation times correspond with Licensor’s Business Hours. Severity 3 and
Severity 4 problem escalation times correspond with Licensor’s Business Hours
(defined below). The Licensor manager to whom the problem is escalated will take
ownership of the

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problem and ensure that updates are provided to the appropriate Cisco personnel.
Cisco initiated escalations will begin at the Technical Support Group Leader and
proceed upward.

IV.    SOFTWARE SECURITY VULNERABILITIES
    
A.    Licensor shall diligently address any security vulnerabilities (weaknesses
which reduce a system's information assurance) in the Software and bring any
such security vulnerability to Cisco’s attention. Major vulnerabilities shall be
brought to Cisco’s attention immediately, and minor vulnerabilities shall be
brought to Cisco’s attention on a timely basis.

B.    In the event that either Party notifies the other Party of a Software
security vulnerability, Licensor shall: (i) respond to any Cisco
communication(s) within forty eight (48) clock hours (not business hours) or
less (notwithstanding Section II.C. above); (ii) provide all information,
cooperation and assistance to Cisco and/or its Product Security Incident
Response Team (“PSIRT”) (e-mail address is psirt@cisco.com) regarding any such
security vulnerability; and (iii) address such security vulnerability per the
severity rating that Cisco assigns to it, including, preparing and making
available to Cisco for public distribution any patches, fixes or workarounds
that would mitigate against such vulnerabilities. Licensor's efforts under this
section will be at Licensor's sole expense.

C.    In the event that a third party coordination center (i.e., the Computer
Emergency Response Team/ Coordination Center or National Infrastructure Security
Co-ordination Center) is coordinating the response and disclosure for multiple
vendors of a security vulnerability that impacts the Software, Licensor will
cooperate and work in good faith with such third party coordination center. In
addition, Licensor will keep Cisco informed of any security vulnerability
disclosure dates for Software that may impact any Cisco products.

D.    Notwithstanding anything herein to the contrary, Cisco retains the right
in its discretion to disclose any security vulnerability in the Software in
accordance with Cisco's PSIRT reporting process (located at
http://www.cisco.com/en/US/products/products_security_advisories_listing.html),
to the extent such vulnerability impacts any Cisco products.

V.    SUPPORT DOCUMENTATION

A.     Ongoing Obligations. Licensor will regularly supply Cisco with all
release notes or other documentation addressing the relevant Software
information, symptoms, solutions or work‑arounds for Software problems. Licensor
will maintain an electronic means (e.g., an FTP server) through which Cisco can
obtain up‑to‑date information on Software bugs/defects, fixes, and code updates.

B.    Case-By-Case Requests. Promptly upon Cisco's written request, Licensor
will supply Cisco with all technical documentation and resources that Cisco
reasonably determines to be useful or necessary to perform End User support and
troubleshooting or to analyze the technical benefits and risks of introducing
new releases of a product. Such support documentation will include, without
limitation: (i) Software specifications and schematics, (ii) Software release
notes, and (iii) debugging/support tools.

VI.    TRAINING

A.    Licensor shall offer, at no cost to Cisco, prior to Cisco’s FCS of any
major Software release and at least annually thereafter, up to 8 hours of
engineering training and instruction class in the service

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and maintenance of Licensor's Software at a location mutually and reasonably
agreed upon by Licensor and Cisco. Training shall be provided at no cost to
Cisco, except that Cisco shall bear all travel expenses for Cisco’s employees
during such training. Cisco may, at its own expense, record training for use by
Cisco’s internal personnel, including, but not limited to Cisco’s contractors
and Cisco’s Resellers. “FCS” means first commercial shipment which is the date
that Cisco begins shipping Software that will generate revenue for Cisco and
that are also eligible for service and support contracts.

B.    Upon Cisco’s request, Licensor shall provide additional training at such
time, place and amount as reasonably agreed to by the parties. Such training
shall include, if applicable, compatibility issues and engineering debug
capabilities. All of Licensor's reasonable expenses in connection with such
additional training shall be pre‑approved and reimbursed by Cisco, consistent
with Cisco's standard policies. Such additional training shall be offered to
Cisco at a *** discount off Licensor's standard pricing for support training.

VII.    ON-GOING SUPPORT OBLIGATIONS

A.    Software Support.  Licensor will support any release of the Software for
the term of the Agreement unless otherwise terminated in accordance with the
Agreement. In the event of termination for any reason, (except for termination
by Licensor for uncured breach by Cisco) or expiration of this Agreement,
Licensor shall continue to provide maintenance and support to Cisco (including
the provisioning of any support for security vulnerabilities that are brought to
Licensor’s attention) for a period of thirty-six (36) months after such
termination or expiration. Such support rates shall not exceed the lesser of:
(i) the hourly support rate charged to Cisco prior to termination and/or
expiration of the term of the Agreement; or (ii) the then-current reasonable and
customary rate that Licensor charges to its customers for comparable support.

VIII.    SUPPORT TERM AND TERMINATION

A.    Support Transition. Upon expiration of Licensor’s support obligations, for
a period of at least sixty (60) days (except for uncured breach), Licensor shall
provide Cisco with Software support records, including, but not limited to call
records, open and closed case history, End User support related information, and
technical documentation. In addition, Licensor shall provide Cisco with access
to Licensor’s support staff to answer questions and provide a smooth transition
to Cisco’s own support department during Licensor’s Business Hours.

B.    Precedence. In the event of any inconsistencies with the terms and
conditions in the Agreement and in this Exhibit E, the terms and conditions in
Exhibit E shall take precedence.

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Appendix A
Escalation Table and Contacts

Pursuant to the Escalation Guidelines reflected in the support Exhibit, the
following escalation table and list of contacts shall apply. Any changes to the
contact list set forth below shall be communicated to the appropriate Party, as
soon as it is reasonably possible, or incorporated into any applicable Standard
Operating Procedure Document.

 

Escalation Table

Elapsed Time
Severity 1
Severity 2
Severity 3
Severity 4
1 Hour
Client Manager
Client Manager
 
 
4-Hour
Director of Operational Excellence
Director of Operational Excellence
 
 
24-Hour
CTO
CTO
 
 
48-Hour
President (CEO)
President (CEO)
 
 
72-Hour
 
 
Client Manager
 
96-Hour
 
 
Director of Operational Excellence
Client Manager

Licensor Contacts:

1.    Licensor Client Manager
Name: Deepinder Singh
Office phone number: 313.227.6068
Cell Phone: ***
Email: dsingh@covisint.com

2.
Licensor Technical Support Director

Name: Paul Johnson
Office phone number: 313.227.6122
Cell Phone: ***
Email: pjohnson@covisint.com

3.    Licensor Chief Technical Officer
Name: Steve Asam
Office phone number: 313.227.6133
Cell Phone: ***
Email: sasam@covisint.com

4.    Licensor President & CEO
Name: Dave McGuffie
Office phone number: 313.227.6070
Cell Phone: ***

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Email: dmcguffi@covisint.com

5.    Licensor Primary Service Contact (Director of Customer Support):

Name: Marie Sutherland
Office phone number: 919.294.1061
Cell Phone: ***
Email: msutherland@covisint.com

6.    Licensor’s Designated Contact for Coordination with Cisco’s PSIRT (on any
security vulnerability-related issues):
    
Title: Security and audit compliance
Name: Rommel Portugal / Louis Devaney
Office phone number: 313.227.2001 / 313.227.1588
Cell Phone: *** / ***
Email: Rommel.portugal@covisint.com / Louis.devaney@covisint.com

    
            
Note: Licensor’s identified coordinator above shall have the technical ability
to send and receive encrypted information, and undertake appropriate measures in
storing or transmitting any highly sensitive Cisco Confidential Information.

Cisco Contacts:

1.    Cisco Customer Services, for questions regarding Cisco’s obligations to
End Users:

Name: John Morrell
Office phone number: 703 484 0221
Cell Phone: ***
Email: jmorrell@cisco.com

2.    Cisco OEM Licensing Contact, for questions concerning the Agreement:
Name: Murray Bookman
Office phone number: 678 352 2565
Cell Phone: ***
Email: murrayb@cisco.com

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EXHIBIT F

ESCROW AGREEMENT
    
(to be signed in triplicate)

This Escrow Agreement (“Escrow Agreement”), is entered into as of November 14,
2013 (the “Effective Date”), by and among Cisco Systems, Inc., a California
corporation, with offices at 170 W. Tasman Drive, San Jose, CA 95134 (“Cisco”),
Covisint Corporation, a Michigan corporation, having principal offices at One
Campus Martius, Detroit, Michigan 48226 (“Licensor”), and NCC Group, Inc. with
offices at 123 Mission Street, Suite 1020, San Francisco, California 94105
(“Escrow Agent”).    

RECITALS

WHEREAS, Cisco and Licensor have entered into that certain Software License and
Hosting Services Agreement of even date herewith (the “License Agreement”)
whereby Licensor has licensed to Cisco certain Software and Hosted Software (as
each are defined in the License Agreement) and for the purposes of this Escrow
Agreement, Software and Hosted Software shall be collectively referred to as the
“Covisint Software”;    

WHEREAS, Licensor desires to enter into an escrow arrangement with Cisco to
provide for the deposit of the Escrow Materials (defined in Section 2) to be
held by Escrow Agent, pursuant to all of the terms and conditions of this Escrow
Agreement;    

WHEREAS, Licensor desires to provide assurance to Cisco that Cisco can have a
license to the Escrow Materials, pursuant to the Releasing Events (defined in
Section 4);    

WHEREAS, Escrow Agent is willing to act as escrow agent for Cisco and Licensor
on the terms and conditions set forth herein;    

WHEREAS, Cisco and Licensor desire this Escrow Agreement to be supplementary to
the License Agreement pursuant to 11 U.S.C. Section 365(n); and    

WHEREAS, all capitalized terms not defined herein shall have the meanings set
forth in the License Agreement.    

AGREEMENT

NOW, THEREFORE, IN CONSIDERATION OF THE MUTUAL COVENANTS, AGREEMENTS AND
CONDITIONS SET FORTH HEREIN, THE PARTIES AGREE AS FOLLOWS:    

1.
Appointment. Cisco and Licensor hereby appoint Escrow Agent as the escrow holder
under this Escrow Agreement and Escrow Agent accepts such appointment on the
terms and conditions set forth herein.    

2.
Deposit of Escrow Materials. Licensor shall deposit with Escrow Agent, within
thirty (30) business days after execution of this Escrow Agreement, one (1)
complete copy of the Escrow Materials. Licensor further agrees to deposit one
(1) complete copy of all Software updates, Error corrections, enhancements and
modifications (collectively, “Updates”) within six (6) months after Licensor
provides such Updates

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to Cisco in accordance with the License Agreement. “Escrow Materials” as used in
this Escrow Agreement shall mean: (1) the Covisint Software, related
documentation, and other property, as licensed under the License Agreement and
set forth in Exhibit A hereto; and (2) all Covisint Software updates, Error
corrections, enhancements and modifications (collectively, “Updates”).    

2.1 Initial Deposit and Updates Description. Licensor shall set forth a full
description of the Escrow Materials in Attachment A (Escrow Materials), which is
hereby incorporated by this reference. Licensor shall sign a copy of Attachment
A and submit the document, along with each deposit of Escrow Materials, to the
Escrow Agent and Cisco.    

2.2 Visual Deposit Inspection. Escrow Agent shall acknowledge receipt of each
deposit of Escrow Materials by sending written acknowledgement thereof to both
Licensor and Cisco. Thereafter, Escrow Agent shall conduct a visual deposit
inspection of the Escrow Materials. Escrow Agent shall determine whether the
labeling of the Escrow Materials matches the item description and quantity on
Attachment A. In the event that the Escrow Agent determines that the labeling
does not match the description and quantity on Attachment A, Escrow Agent shall
identify and specify in detail each such discrepancy on the Material
Acknowledgement Form (Attachment A, which is hereby incorporated by this
reference) and mail a copy thereof to Licensor and Cisco. Other than Escrow
Agent’s visual inspection of the Escrow Materials, Escrow Agent shall have no
obligation or responsibility to verify the accuracy or completeness of the
Escrow Materials, unless Cisco requests Escrow Agent to perform additional
verification services. Upon such request, Cisco and Escrow shall agree in
writing for the fee arrangement for such additional verification services.    

2.3 Additional Inspection Rights. Cisco, after written notice to Licensor and
Escrow Agent, may request that Escrow Agent inspect the Escrow Materials
deposited by Licensor with Escrow Agent for the sole purpose of determining the
existence and completeness of the deposited Escrow Materials; provided, however,
that such inspection must be conducted on or at Escrow Agent's premises and in
the presence of a Licensor representative. Licensor shall use its diligent
efforts to make such representative available to facilitate any inspection
requested by Cisco hereunder. Cisco, in its sole discretion, shall have the
right to be present at such inspections.    

2.4 Secure Facility. Escrow Agent shall maintain the Escrow Materials in a
secure, environmentally safe and locked facility.

3.
Purpose; Title    

3.1 Purpose. The Escrow Materials shall constitute a license to be made
available to Cisco, under the terms of this Escrow Agreement, only upon the
occurrence of one of the Releasing Events set forth herein. Cisco's use of the
Escrow Materials released pursuant to this Escrow Agreement shall be as set
forth in Section 5 below. Escrow Agent shall hold and dispose of the Escrow
Materials only in accordance with the terms of this Escrow Agreement and the
License Agreement.    

3.2 Title. Licensor hereby transfers title to the tangible embodiments of the
Escrow Materials to the Escrow Agent; provided, however, that: (i) the Escrow
Agent shall hold the Escrow Materials subject to all terms of this Escrow
Agreement; (ii) the Escrow Agent shall not acquire any right or interest in any
of the intellectual property rights embodied in the Escrow Materials; and (iii)

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upon return to Licensor of the Escrow Materials in accordance with the terms of
this Escrow Agreement, the Escrow Agent shall reconvey title thereto to
Licensor.    

4.
Releasing Events. The deposited Escrow Materials and Updates will be delivered
to Cisco by Escrow Agent in accordance with this Escrow Agreement upon the
earliest of one of the events set forth below (“Releasing Events”):    

(a)
If Licensor (i) liquidates, dissolves or ceases all relevant business
operations; or (ii) a receiver is appointed for Licensor or its property; (iii)
Licensor makes a general assignment for the benefit of its creditors;;    

(b)
If Licensor assigns, transfers or delegates its rights and obligations under the
License Agreement to a competitor of Cisco (including without limitation, ***)
without Cisco's prior written consent, including without limitation any transfer
by sale or merger;

(c)
*** or    

(a)
***.     

5.
Use of Escrow Materials    

5.1    Escrow License Rights. Licensor hereby grants Cisco and its Affiliates a
license to use and copy the Escrow Materials through termination of this Escrow
Agreement, as follows in the event of the following Releasing Events: ***. For
purposes of this Escrow Agreement, “Derivative Works” means (i) any work,
subject to copyright, which is based on the Escrow Materials or any portion
thereof, such as a revision, modification, translation, abridgement,
condensation, expansion, extension, collection or any other form in which such
Escrow Materials may be recast, transformed, adapted or extended; (ii)
patentable or patented material, any adaption, subset, addition, improvement, or
combination of the Escrow Materials or any portion thereof; and (iii) material
subject to trade secret protection, any new material, information or data
relating to and derived from the Escrow Materials or any portion thereof,
including new material which may be protectable by copyright, patent or other
proprietary rights, and, with respect to each of the above, the preparation, use
and/or distribution of which, in the absence of this Escrow Agreement or other
authorization from a party, would constitute infringement under applicable law.
5.2 Cisco shall have no additional royalty or license fee obligations (other
than its existing royalty or license fee obligations under the License Agreement
through termination of this Escrow Agreement) when it exercises its license
rights under Section 5.1 of this Escrow Agreement; provided, however, that in
the event that Cisco prepares Derivative Works to the Escrow Materials in the
event of a release under Section 4(a), Cisco shall pay Covisint the then-current
license fee or royalty for any new features developed by Cisco, with such
license fee or feature to be at the market value for a comparable feature. Until
the Escrow Materials are released to Cisco under this Escrow Agreement, Cisco
shall still have an obligation to pay license fees under the License Agreement.

6.
Escrow Release. Subject to the provisions of Sections 7, 8, and 9 below, Escrow
Agent shall be authorized to release the Escrow Materials to Cisco upon
receiving written authorization from Cisco certifying that Cisco is entitled to
the Escrow Materials (the “Notice”) pursuant to Section 4 above. Cisco will
include specific instructions to the Escrow Agent for delivery of the Escrow
Materials.    

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7.
Counternotice. Within three (3) business days after receipt of the Notice,
Escrow Agent shall deliver to Licensor a copy of the Notice and shall confirm
such delivery in writing to Cisco. If Escrow Agent, within five (5) business
days after delivery of the Notice by Escrow Agent to Licensor, does not receive
(a) a written statement from Cisco withdrawing such notice, or (b) a
counternotice from Licensor detailing the circumstances which it believes
indicate that the Releasing Event(s) specified by Cisco did not occur
(“Counternotice”), then Escrow Agent shall promptly deliver the Escrow Materials
to Cisco.    

8.
Disputed Notice. If Licensor disputes the existence of the Releasing Event(s)
upon which the Notice is based, then Licensor shall, within five (5) business
days following its receipt of Notice, submit a Counternotice to Escrow Agent. If
the Counternotice is received by Escrow Agent before the close of business on
the fifth (5th) business day following receipt of the Notice by Licensor, then
Escrow Agent shall, within three (3) business days after receipt of the
Counternotice, serve a copy of the Counternotice on Cisco and withhold delivery
of the Escrow Materials pending receipt of (a) a decision evidencing the outcome
of the arbitration provided for in Section 9 below, or (b) other written
instructions signed by both Licensor and Cisco (“Joint Instructions”). Upon
receipt of said decision or Joint Instructions, Escrow Agent shall deliver a
copy of the Escrow Materials only in accordance with the decision or Joint
Instructions.    

9.
Arbitration.    

9.1. Licensor and Cisco agree that, if the Counternotice is given by Licensor
pursuant to Section 7 above, then the parties shall submit the dispute to
expedited binding arbitration in New York, New York under the JAMS Streamlined
Arbitration Rules and Procedures for adjudication by a panel of three (3)
arbitrators, with one (1) arbitrator appointed in accordance with said rules
selected by each party, and a third arbitrator selected by the parties’
arbitrators. The arbitration shall be conducted within thirty (30) days of the
date of filing of a demand for expedited binding arbitration with JAMS by either
party. Judgment on the award rendered by the arbitrator may be entered in any
court having jurisdiction thereof. The sole question before the arbitrator shall
be whether there existed, at the time Cisco transmitted the Notice to Escrow
Agent, the conditions permitting release of the Escrow Materials. The parties
agree that the decision of the arbitrator shall be final and binding and that
this decision shall be immediately delivered to the parties to the arbitration
and to Escrow Agent. If the arbitrator finds that the Notice was properly given
by Cisco, then the arbitrator shall order the Escrow Agent to promptly and
immediately release the Escrow Materials to Cisco. If the arbitrator finds to
the contrary, then the Arbitrator shall order the Escrow Agent not to release
the Escrow Materials. The non-prevailing party in the arbitration shall pay all
fees charged by JAMS. Additionally, the prevailing party in any legal action
brought under this Section and arising out of this Escrow Agreement will be
entitled, in addition to any other rights and remedies it may have, to
reimbursement for its expenses, including reasonable attorneys' fees upon
application to the arbitrator. All costs of the arbitration incurred by Escrow
Agent, including reasonable attorneys’ fees and costs, shall be paid by the
non-prevailing party.    

This expedited binding arbitration clause governing whether an event triggering
a release of the Escrow Materials has occurred shall take precedent and priority
over the dispute resolution clauses contained in Section 9.2 of the Escrow
Agreement and Section 16.4 of the License Agreement; provided, however, that
before submitting the matter to arbitration, the parties shall have tried to
resolve the dispute within twenty one (21) days of Cisco’s receipt of the
Counternotice. If any dispute between the parties is subject to Section 9.1 and
any other dispute resolution provision, Section 9.1 shall govern.    

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9.2. Except for disputes subject to Section 9.1 above, a party shall file a
mediation demand with JAMS of Northern California, with the non-binding
mediation to take place in either Santa Clara or San Francisco Counties,
California. The parties will work in good faith to select a mediator who is
knowledgeable and experienced in the subject matter of this Escrow Agreement. If
the parties cannot agree upon a mediator within twenty (20) days of the filing
of a mediation demand with JAMS, then JAMS shall appoint a mediator within (10)
days of being informed by one of the parties of the inability to select a
mediator. The mediation shall be conducted within forty-five (45) days of the
date of the filing of the mediation demand. All negotiations connected with the
dispute, including negotiations with a mediator, shall be conducted in
confidence and without prejudice to the rights of the parties in any future
legal proceedings. This mandatory mediation section does not apply to alleged
breaches of confidentiality or proprietary rights provisions, or disputes
related to security vulnerabilities. With the exception of alleged breaches of
confidentiality or proprietary rights provisions, disputes related to security
vulnerabilities, or disputes subject to Section 9.1, neither party may file a
lawsuit until the completion of the mediation described in this Section 9.2.    

9.3. The non-prevailing party shall pay for all fees and charges of JAMS.
Additionally, the prevailing party in any legal action arising out of this
Escrow Agreement shall be entitled, in addition to any other rights and remedies
it may have, to reimbursement for its expenses, including reasonable attorneys'
fees.    

10.
Termination. This Escrow Agreement and the escrow established pursuant to this
Escrow Agreement shall terminate upon (a) notice of such termination by Cisco,
or (b) three (3) years after the termination of the License Agreement, and, upon
such termination, the Escrow Materials shall be returned to Licensor. Cisco
shall notify Escrow Agent upon termination of this Escrow Agreement or the
License Agreement.    

11.
Notices.    

11.1. No Liability. It is agreed that Escrow Agent will incur no liability for
acting upon any instruction, notice, direction or other document believed by it
in good faith to be genuine and to have been made, signed, sent or presented by
the person or persons authorized to perform such act under the terms of this
Escrow Agreement.    

11.2. Delivery. All notices, instructions, deliveries and other communications
required or permitted to be given hereunder or necessary or convenient in
connection herewith shall be in writing and shall be deemed to have been given
when personally delivered or sent by a reputable overnight mail service (e.g.,
Federal Express), or by first class mail (certified or registered), or by
facsimile confirmed by first class mail (registered or certified), to the other
party addressed as set forth below. Notices will be deemed effective (i) three
(3) working days after deposit, postage prepaid, if mailed, (ii) the next day if
sent by overnight mail, or (iii) the same day if sent by facsimile and confirmed
as set forth above.    

To Escrow Agent:
    

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NCC Group, Inc.
123 Mission Street, Suite 1020
San Francisco, California 94105
 
 
Attn:
 

To Licensor:    

Covisint Corporation
One Campus Martius
Detroit, Michigan 48226
 
 
Attn:
 

To Cisco:
        
Cisco Systems, Inc.
170 West Tasman Drive
MS
San Jose, CA 95134
Attn:
 

With a copy to:

Cisco Systems, Inc.                                     
170 West Tasman Drive
San Jose, CA 95134
Attn: SVP, Legal Services and General Counsel
Fax: ***

12.
Liability of Escrow Agent. The duties and obligations of Escrow Agent shall be
determined solely by the express provisions of this Escrow Agreement and Escrow
Agent shall not be liable except for the

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performance of such duties and obligations as are specifically set forth in this
Escrow Agreement. Escrow Agent shall not be responsible in any manner whatsoever
for any failure or inability of Licensor or Cisco or to comply with any of the
provisions of this Escrow Agreement.    

13.
Governing Law. This Escrow Agreement will be governed by the laws of the State
of California without reference to conflict of laws principles.    

14.
Entire Agreement. This Escrow Agreement, including all exhibits which are
incorporated herein by reference, constitutes the entire agreement between the
parties with respect to the subject matter hereof (except for the License
Agreement), and supersedes and replaces all prior and contemporaneous
understandings or agreements, written or oral, regarding such subject
matter.    

15.
Waiver and Modification. Failure by a party to enforce any provision of this
Escrow Agreement will not be deemed a waiver of future enforcement of that or
any other provision. Any waiver, amendment or other modification of any
provision of this Escrow Agreement will be effective only if in writing and
signed by the parties.    

16.
Resignation/Replacement.    

16.1. Resignation. Upon sixty (60) days’ prior written notice given to Licensor
and Cisco, Escrow Agent may resign. Within fifteen (15) days after the giving of
such notice, Licensor and Cisco shall mutually designate a successor escrow
agent. Such successor escrow agent shall be bound by the terms and provisions of
this Escrow Agreement. In the event that no such agreement is reached within
such fifteen (15) day period, Escrow Agent shall continue to hold the Escrow
Materials then held by it until a successor can be found. Escrow Agent shall
cooperate with its successor in order to effectuate the transfer of its duties
to the successor escrow agent.    

16.2. Replacement. Upon ninety (90) days’ written notice to Escrow Agent,
Licensor and Cisco may mutually agree to replace Escrow Agent with a successor
and such successor shall be bound by all the terms and conditions of this Escrow
Agreement.    

17.
Fees and Expenses. Cisco shall pay Escrow Agent for its services rendered
hereunder during the term of this Escrow Agreement, the terms of which shall be
confidential between Escrow Agent and Cisco. Escrow Agent shall have no
obligation under this Escrow Agreement until the initial invoice has been paid
in full. Escrow Agent shall be entitled to receive full payment of any
undisputed past due costs, fees and expenses, prior to any release of the Escrow
Materials. If any costs, fees, or expenses are disputed, the parties shall work
in good faith to promptly resolve any such disputes.    

18.
Indemnification. Licensor and Cisco jointly and severally agree to (i) defend
and indemnify Escrow Agent from and against (a) any and all third party
liabilities, claims, suits and other proceedings; and (b) all judgments and
other awards against Escrow Agent that directly arise in connection with Escrow
Agent performing services under this Escrow Agreement, and (ii) pay all
reasonable and necessary attorneys’ fees and expenses directly arising out of
Escrow Agent performing services under this Escrow Agreement. Provided, however,
that neither Licensor nor Cisco shall be liable for that portion of any such
indemnification obligations or damages resulting from Escrow Agent's gross
negligence or willful misconduct or violation by Escrow Agent of any terms or
provisions of this Escrow Agreement.    

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19.
Limitation of Liability. Except for intentional misrepresentation, negligence or
intentional misconduct, Escrow Agent shall not be liable to Cisco or Licensor
for any act, or failure to act, by Escrow Agent in connection with this Escrow
Agreement. NO PARTY WILL BE LIABLE TO ANY OTHER PARTY FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES HEREUNDER.    

20.
Counterparts. This Escrow Agreement may be executed in two or more counterparts,
each of which shall be deemed an original and all of which together shall
constitute one instrument.    

IN WITNESS WHEREOF, the parties by their duly authorized representatives have
executed this Escrow Agreement as of the Effective Date.    

CISCO SYSTEMS, INC.
COVISINT CORPORATION
 
 
 
 
By:/s/ John M. Morrell
By:/s/ David McGuffie
 
 
Name:John M. Morrell
Name:David McGuffie
 
 
Title:Sr. Director
Title:Presidend & CEO
 
 
Date:12/31.2013
Date:November 26, 2013

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NCC GROUP, INC.
“Escrow Agent”
 
By:
 
Name:
 
Title:
 
Date:

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ATTACHMENT A
(Page One of Three)
[Escrow Material Information - Licensor to complete]

Escrow Material Acknowledgement Form
Escrow Account # _________ [Assigned by Escrow Agent]
 
Address:            ( ) Initial
Prepared by:            ( ) Revision/Update
Phone #:            ( ) Replacement

Software Name: __________________________________    
Licensor Name:                
Version #:    _____________________

    
Qty.
Media
Description
Doc./Part No.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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ESCROW MATERIAL INFORMATION
[Page Two of Three - Licensor to complete]

Escrow Material: [customize per escrow as appropriate]

Name and Version:

Documented source code and any updates/upgrades thereto

Functional specifications for the Covisint Software

Is the media or are any of the files encrypted? Yes No If yes, please include
any passwords and the decryption tools.
Encryption tool name____________________________________ Version    

Training Materials:

List training items for the escrow materials:

Operating Systems:

:

Environment required:

Dependent Third-Party Escrow Materials:

- Any and all dependent third-party software/hardware: (include a vendor list
with vendor name, product, version, url or address and phone number)

Other:

- Other escrow materials that would be required for Cisco to maintain the Escrow
Materials: location and names of files containing additional software
information (such as scripts, instructions; etc.):

Note: Escrow Agent will include this completed Attachment (page one and two)
with the Escrow Material Deposit.

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ESCROW MATERIAL ACKNOWLEDGMENT

[Page Three of Three- Escrow Agent to complete]

The undersigned acknowledges that the Escrow Materials listed above were
received and placed in escrow by Escrow Agent on the date listed below.

Signature:     ___________________________________________
Name (printed):     ___________________________________________
Title:        ___________________________________________
Date:        ___________________________________________
Voice:
Fax:

Deposit Discrepancies: None, or
List any discrepancies:

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EXHIBIT G
OPEN SOURCE GUIDELINES FOR CISCO SUPPLIERS

***

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EXHIBIT H

HOSTING SERVICES

This Hosting Services Exhibit sets forth certain terms related to Hosting
Services to be provided by Licensor to Cisco, and is attached to, and made a
part of, the Software License and Hosting Services Agreement between Cisco and
Licensor. Except as otherwise defined herein, capitalized terms shall have the
meanings set forth in the Agreement.
 

The following attachments are incorporated into this Exhibit:
Attachment 1:    Hosting Services, Software and Specifications
Attachment 2:    Fees
Attachment 3:    Support and Maintenance and Service Level Credits

HOSTING SERVICES TERMS

The parties agree as follows:

1.
DEFINITIONS

1.1. “Cisco Content and Data” means (a) any and all of Cisco’s proprietary and
confidential data used with the Services or Licensor Content or otherwise
accessed by Licensor, (b) all data or other information received from End Users
through Licensor’s provision of the Services, (c) any derivatives, improvements
or modifications thereof, (d) all materials in any tangible medium of
expression, including the information in such materials, that Cisco provides to
Licensor, and (e) methods, processes, and techniques that Cisco provides to
Licensor.
1.2. “Cisco Customer” means a customer of Cisco and/or Cisco’s Resellers.
1.3. “Hosting Software” shall mean the software owned by or licensed to Licensor
that enables the Hosting Service or related Services as applicable.
1.4. “Improvements” means all corrections, updates, upgrades enhancements,
releases, fixes, new versions or other improvements of, or modifications to, the
Hosting Software which Licensor makes available to its customers.
1.5. “Licensor Personnel” means any current or former employees, consultants,
agents, independent contractors, or Subcontractors of Licensor that assist
Licensor in providing Hosting Services.
1.6. “Hosting Services” has the meaning set forth in Section 1 of the Agreement.
1.7. “Milestone” means a specific goal, objective, or event set forth in a SOW,
which represents a payment or performance obligation.
1.8. “Purchase Order” means the purchase order issued by Cisco setting out,
without limitation, the Services to be provided by Licensor.
1.9. “SaaS” means a software as a service offering.
1.10. “Services” means any services that Licensor is to provide under the
Agreement, including any Hosting Service, maintenance, training and/or
development services.

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1.11. “Statement of Work” or “SOW” means the document specifying, without
limitation, the scope, objective, and time frame of the Hosting Services that
Licensor will perform for Cisco.
1.12. “Subcontractor” means a third party providing services to Licensor under
an agreement (a “Subcontract”) with Licensor.

2.
DUTIES OF LICENSOR

2.1. Licensor Commitments. During the term described in the Agreement, Licensor
shall:
(a)
Complete the Hosting Services described in each SOW using all commercially
diligent and good faith efforts by or before the associated Milestone;

(b)
Commit and use sufficient resources and qualified personnel necessary and
appropriate for the timely and satisfactory completion of the Hosting Services;

(c)
Ensure that any employee, contractor, or subcontractor of Licensor has the legal
right to work in the country where the Services are being performed;

(d)
Complete and comply with Cisco’s cloud service security compliance review at
Cisco’s request, known as of the Effective Date as CASPR;

(e)
Ensure that any Licensor Personnel who has or may have access to any information
relating to personal data (as defined in Section 8 below) shall have received
adequate training regarding the access, use and protection of personal data
prior to such access;

(f)
Ensure that Licensor and its employees required to operate or develop Hosting
Services on site at Cisco facilities (if at all) comply with Cisco’s
requirements regarding on site confidentiality and network security applicable
to third parties;

(g)
Conduct periodic status meetings, as reasonably requested by Cisco, and provide
written status reports to Cisco concerning Licensor’s progress against
Milestones; and

(h)
Notify Cisco of any factor, occurrence, non-occurrence or event that is likely
to cause a material delay in delivery of any Hosting Services or that is likely
to adversely affect Licensor’s ability to meet any obligation under the
Agreement.

3.
SERVICES

3.1. Set-up Services. Licensor will perform the initial development,
configuration, integration and installation services as necessary to provide the
Hosting Services described in Attachment 1.
3.2. Licensor Services. Licensor shall provide the Hosting Services described in
Attachment 1 to Cisco. Licensor, at its own expense, shall provide all data
transmission capacity (bandwidth), disk storage, server capacity and other
hardware and software required to provide the Hosting Service to Cisco. Cisco,
at its own expense, shall provide the Cisco Content and Data. Licensor
acknowledges that: (i) Cisco may purchase Hosting Services from Licensor
hereunder for the benefit of Cisco Customers; and (ii) Cisco Resellers may
purchase Hosting Services from Cisco for Cisco Customers. For the avoidance of
doubt, all information regarding Cisco Customers accessed by, obtained by, or
disclosed to, Licensor in connection with the Services shall constitute Cisco
“Confidential Information”, regardless of any markings or identification as
confidential or the like, and shall be subject to the rights and obligations
specified in Section 13 of the Agreement.
3.3. Maintenance Services. During the entire term of the Agreement, Licensor
will perform the technical support and maintenance services specified in
Attachment 3 at no additional cost.
3.4. Other Services. Any additional services, whether development, support
services, training or maintenance requested by Cisco, and for which there is an
additional charge, must be agreed between the parties according to the process
specified in Section 4.

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4.
ENGAGEMENT AND ACCEPTANCE OF HOSTING SERVICES

4.1. Delivery of Service. Licensor shall implement Hosting Service for Cisco as
mutually agreed by the parties, as required by Attachment 1. Cisco will then
implement a pilot test of the Hosting Service. The Hosting Service must conform
substantially to Cisco’s functional specifications and the terms of Attachment 1
during the operation of the pilot test. Cisco, at its sole discretion, will make
a go/no-go decision on completion of the pilot test. Licensor will be notified
of Cisco’s plan to proceed with or terminate implementation upon completion of
the pilot test. Should Cisco decide not to go forward with implementation, Cisco
shall have no further financial obligation to Licensor.
4.2. Statements of Work. Cisco may issue one or more mutually acceptable
Statements of Work to Licensor. Licensor will perform the Services and provide
the Hosting Services set forth in each SOW by mutually agreed upon specified
delivery dates and in strict accordance with the requirements and specification
set forth in the SOW.
4.3. Signature Requirement. A SOW is valid only if (i) it is signed by Cisco and
Licensor, and (ii) Cisco has issued a Purchase Order number to Licensor covering
the Hosting Services in the SOW. Cisco will have no duty to pay Licensor for any
Hosting Services performed prior to Cisco’s tender of a signed SOW, including a
Purchase Order number, to Licensor.
4.4. Acceptance. Unless otherwise specified in a SOW, Cisco will have thirty
(30) days to verify conformance to the SOW requirements in accordance with the
SOW. Cisco may reject any nonconforming Hosting Services by providing notice of
the nonconformity for significant defects.
 
5.
LICENSE GRANT - HOSTING SERVICES

5.1. Licensor hereby grants to Cisco a non‑exclusive, irrevocable (except in the
event of a material breach of Section 3.6 which remains uncured ninety (90) days
after written notice is received by Cisco), transferable, fee based, worldwide
license, with right to sublicense and authorize the granting of sublicenses, to:
(i) internally use and make the Hosting Service available to Cisco Customers for
training and demonstration purposes only; and (ii) resell the Hosting Service
(together with the Hosting Software and any Improvements provided no later than
when Licensor provides these to other customers) directly or indirectly to End
Users including through Resellers for the term of the Agreement.
5.2. Subject to the terms and conditions herein, Cisco grants Licensor a
limited, non-sublicensable, non-exclusive, non-transferable license to use the
Cisco Content and Data solely as necessary for Licensor to provide the Hosting
Service for Cisco’s (and its End User’s) benefit and pursuant to Cisco’s
instructions. Such license shall expire upon the expiration of the Agreement.
5.3. When Cisco resells the Hosting Service, Cisco will obtain, or will require
its Resellers to obtain, an end user license (or other applicable) agreement
with each Cisco Customer. Such agreement shall specify that the Cisco
deliverable provided thereunder includes Intellectual Property of Cisco and its
suppliers. Cisco shall notify Licensor promptly of any known breach of the
license agreement and will use highest commercially reasonable efforts to
enforce violations of such license agreement related to the Hosting Service in a
similar manner that Cisco enforces violations of its own hosting agreements.
5.4. To the extent such Hosting Software includes Open Source Technology
Licensor shall conform with the Open Source Technology requirements in Exhibit G
to the Agreement.
5.5. The restrictions on use set forth in Section 3.6 of the Agreement shall
apply to this license

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grant of the Hosting Software and Hosting Services set forth herein.

6.
COMPENSATION AND SUBMISSION OF INVOICES

6.1. Compensation. Unless specified in a Statement of Work (SOW), all Licensor’s
pricing and charges are net prices and will not include applicable taxes and
duties including, without limitation, sales tax, value added tax, and similar
taxes. Licensor is responsible for all taxes on its income. Cisco may withhold
from payment to Licensor under the Agreement any income taxes required to be
withheld by Cisco under the applicable laws of the United States or any other
country. Such amount shall be paid to the appropriate taxing authorities and, if
requested, Cisco shall provide Licensor with copies of official receipts issued
by said taxing authority or such other evidence as is reasonably available to
establish that such taxes have been paid.
6.2. No Increases. All charges must be pre-approved and documented in a valid
SOW, Purchase Order, or both. Charges are fixed and may not be increased without
Cisco's prior written consent.
6.3. Submission of Invoices. Licensor shall submit invoices as described in the
SOW, Purchase Order, or both. Each invoice shall cite the Agreement and the SOW
and, if applicable, the Purchase Order number, and shall describe the Hosting
Services or other Milestone (as defined in the SOW) for which payment is
requested. Unless otherwise specified in the SOW or Purchase Order, Licensor
shall not submit any invoice until Cisco has accepted the Hosting Services
covered by the invoice per Section 4 (Engagement and Acceptance of Hosting
Services). Unless specified in a SOW, Cisco shall pay Licensor on net Forty-five
(45) day terms. Cisco shall have the right to withhold payment for any sums
disputed in good faith, provided however, that Cisco shall pay for undisputed
sums in accordance with this Section 7.
6.4. Billing Delays. Except in the case of a delay in issuing invoices owing to
a dispute between the parties, Licensor shall not be entitled to issue invoices
to Cisco for Hosting Services performed and accepted more than 12 months
previously.

7.
INSPECTION AND AUDIT

7.1. Maintenance of Records. Licensor shall maintain accounting records and
documentation to justify all charges billed to Cisco. Cisco shall have the right
to examine and audit these records for two years after delivery of an invoice.
Cisco will exercise this audit right during normal business hours, not more than
once every twelve (12) months (unless a significant discrepancy is discovered,
in which case Cisco may audit Licensor twice every twelve (12) months) and upon
no less than fifteen (15) days prior written notice to Licensor. Such written
notice shall specify which records are to be audited.
7.2. Overcharges. If an audit reveals any overcharges, Licensor will promptly
credit the overcharge to Cisco’s account or, on demand, pay Cisco directly.
Cisco retains the right to seek any other available remedies resulting from
errors or overcharges identified by the audit.
7.3. Audit and Inspection. In addition to the financial audit rights described,
Cisco shall have the right, not more than once every twelve (12) months (unless
a significant discrepancy is discovered, in which case Cisco may audit Licensor
twice every twelve (12) months) and upon no less than fifteen (15) days prior
written notice to Licensor and during normal business hours, to review and audit
Licensor’s compliance with the contractual obligations under the Agreement and
this Exhibit related to data protection and privacy, including review of
Licensor’s use of Cisco Content and Data and Cisco Intellectual Property, and
compliance

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with General Computer Controls (Statement on Standards for Attestation
Engagements (SSAE) No. 16 and ISO 27001) which includes the use and security of
any of Cisco information including Cisco Content and Data and Cisco Personal
Data (as defined in Section 8 below), and Licensor’s books or records as they
relate to Cisco Content and Data and Cisco Personal Data Cisco understand and
agree that any audit will be performed at a time and place mutually agreeable to
Cisco and Licensor and that the audit will be performed in a manner that
reasonable minimizes the interference with Licensor’s normal business
activities.

8.
DATA USAGE AND PROTECTION

8.1. For the purposes of the Agreement, the following definitions shall apply:
(a) “Personal Data” shall mean any information relating to an identified or
identifiable natural person (“Data Subject”); an identifiable person is one who
can be identified, directly or indirectly, in particular by reference to an
identification number or to one or more factors specific to his physical,
physiological, mental, economic, cultural or social identity.
(b) “Processing of Personal Data” or “Processing” shall mean any operation or
set of operations which is performed upon Personal Data, whether or not by
automatic means, such as collection, recording, organization, storage,
adaptation or alteration, retrieval, consultation, use, disclosure by
transmission, dissemination or otherwise making available, alignment or
combination, blocking, erasure or destruction.
(c) “Controller” shall mean the natural or legal person, public authority,
agency or any other body which alone or jointly with others determines the
purposes and means of the processing of Personal Data; where the purposes and
means of processing are determined by national or community laws or regulations,
the Controller or the specific criteria for his nomination may be designated by
national or community law.
8.2. Licensor and Licensor Personnel shall during the term of the Agreement
comply with all applicable laws, regulations, regulatory requirements and codes
of practice in connection with the Processing of Personal Data under the
Agreement or which may otherwise apply, including without limitation privacy
laws applicable in the country or countries where Personal Data is collected or
held or otherwise processed and any data privacy laws enacted thereunder
(together, the “Data Protection Laws”) relevant to the Hosting Services, and
shall not do, cause or permit to be done, anything which may cause or otherwise
result in a breach by Cisco of the same.
8.3. Licensor understands and acknowledges that to the extent that performance
of its obligations hereunder involves or necessitates the Processing of Personal
Data on behalf of Cisco (“Cisco Personal Data”) it shall act only on
instructions and directions from Cisco (either as set out in the Agreement, the
relevant Statement of Work or otherwise (whether orally or in writing)).
Licensor shall comply promptly with all such instructions and directions.
8.4. Licensor shall promptly notify Cisco about (i) any legally binding request
for disclosure of the Cisco Personal Data by a law enforcement authority unless
otherwise prohibited to do so; (ii) any accidental or unauthorized access to the
Cisco Personal Data; and (iii) any request received directly from the Data
Subjects and will not respond to such requests until authorized or requested by
Cisco to do so.
8.5. Licensor shall implement all commercially reasonable technical and
organizational security procedures and measures necessary or appropriate to
preserve the security and confidentiality

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of the Cisco Personal Data. Licensor will protect the Cisco Personal Data
against unauthorized or unlawful Processing, accidental loss, destruction or
damage as may be required of a data Controller as may be required or directed by
Cisco from time to time including, without limitation, by (i) ensuring that only
duly authorized and appropriately trained officers, employees, agents and
contractors are permitted access to such data; and (ii) by assuming full
responsibility for monitoring and restricting the use of secure passwords, user
identification numbers and other security procedures and measures subject to
Licensor’s control.
8.6. Licensor shall permit Cisco and/or its duly authorized representatives,
upon no less than fifteen (15) days prior written notice, no more than twice
annually, to inspect and audit Licensor’s business premises and computer systems
to the extent relevant to its Data Processing activities hereunder. Licensor
shall comply with all applicable and reasonable instructions and directions from
Cisco during or as a result of such inspection and/or audit to enable Cisco to
verify and/or procure that Licensor is in full compliance with its Data
Processing obligations under the Agreement.
8.7. Upon written request by Cisco, Licensor shall (i) immediately cease
processing Cisco Personal Data, (ii) return the Cisco Personal Data and all
copies, notes or extracts thereof to Cisco within seven (7) business days of
receipt of request and (iii) on request of Cisco, confirm in writing that
Licensor has complied with the obligations set forth in this Clause. Within ten
(10) days of termination of the Agreement, Licensor shall either return or
destroy all copies of Cisco Personal Data on Cisco’s request.
8.8. Licensor shall provide Cisco with such cooperation and assistance with
regard to the Data Processing as Cisco may reasonably request and at no
additional charge, including, without limitation, cooperation with Data Subject
access requests (e.g. by providing a copy of particular Cisco Personal Data to
Cisco in tangible form) and requests for information from data protection and/or
other regulators with similar responsibilities.
8.9. To the extent that Licensor is permitted to utilize Subcontractors under
the Agreement or a Statement of Work to perform the Services, it may do so
provided that any instructions given to such a Subcontractor are strictly in
accordance with those given by Cisco and each Subcontractor enters into a
written contract with the Licensor containing terms relating to data protection
no less onerous than those of this clause.
8.10. The Licensor shall not transfer Cisco Personal Data across any country
border unless it is (i) strictly unavoidable for the proper performance of the
Services, and (ii) notified to Cisco in writing prior to any such transfer
(unless expressly specified in the relevant Statement of Work). Upon Cisco’s
request, the Licensor shall enter into such other arrangements with Cisco as
Cisco considers appropriate in order to ensure that the Licensor’s transfers are
lawful.
8.11. Licensor shall be liable for and shall indemnify Cisco against any and all
claims, actions, liabilities, losses, damages and expenses (including legal
expenses) brought by a third party and incurred by Cisco to the extent
attributable to Licensor’s data processing activities under the Agreement
including negligence, fraud, willful misconduct, breach of statutory duty or
non-compliance with any part of the Data Protection Laws by Licensor or its
employees, agents or contractors.
8.12. Licensor acknowledges it has read Cisco’s Privacy Policy statement and
shall treat all personal data in a manner consistent with such Policy.

9.
REPRESENTATIONS AND WARRANTIES

9.1. Licensor Warranties. Licensor represents and warrants that:

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9.1.1. All Hosting Services provided by Licensor hereunder, and the Hosting
Software is either owned or properly licensed by Licensor or is in the public
domain and the use, license, copying or distribution thereof by Cisco does not
and will not infringe any Intellectual Property Rights or other proprietary
rights of any third party;
9.1.2. Licensor will not disclose to Cisco, bring onto Cisco's premises, or
induce Cisco to use any confidential or proprietary information that belongs to
anyone other than Cisco or Licensor;
9.1.3. Hosting Software supplied or used by Licensor contains no Harmful Code;
9.1.4. Hosting Software supplied or used by Licensor either contains no Open
Source Technology or complies with all applicable Open Source Licenses.
9.1.5. Hosting Software shall not cause Contamination to Cisco or other third
party products and Licensor shall comply with Cisco’s Open Source Technology
Guidelines for Licensors attached as Exhibit G to the Agreement.
9.1.6. The Hosting Services conforms to mutually agreed specifications set forth
in a SOW.

9.2. EXCEPT AS SET FORTH IN SECTION 11 OF THE AGREEMENT, NO OTHER WARRANTIES ARE
MADE, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

10.
INSURANCE

10.1. General Insurance Provisions. Licensor shall, at its own expense, at all
times during the term of the Agreement and as otherwise explained below provide
and maintain in effect those insurance policies and minimum limits of coverage
as designated below, and any other insurance required by law in any state where
Licensor provides services under the Agreement, with insurance companies with an
A.M. Best’s Insurance Rating of A:VIII or better or as otherwise acceptable to
Cisco, and will comply with all those requirements as stated herein. In no way
do these minimum insurance requirements limit the liability assumed elsewhere in
this Agreement, including but not limited to Licensor’s defense and indemnity
obligations.
10.2. Worker’s Compensation and Employer’s Liability Insurance. Workers’
Compensation insurance shall be maintained as required by any applicable law or
regulation and in accordance with the laws of the nation, state, territory or
province having jurisdiction over Licensor’s employees. Employer’s Liability
insurance shall be maintained in amounts not less than $1,000,000.
10.3. Commercial General Liability Insurance. Licensor shall carry Commercial
General Liability insurance covering all operations by or on behalf of Licensor
arising out of or connected with the Agreement providing insurance for bodily
injury, property damage, personal injury and advertising injury, as those terms
are defined by Commercial General Liability insurance policies, with limits of
not less than $1,000,000 per occurrence or per claim and $2,000,000 in the
annual aggregate.
Such insurance must provide for contractual liability coverage (for bodily
injury, property damage, personal injury and advertising injury), cross
liability coverage, and products/completed operations coverage. The “Your Work”
exclusion in such insurance must except damage caused by work done by a
subcontractor on the insured.
Cisco and its subsidiaries and their respective officers, directors, and
employees shall be included as Additional Insureds under the Commercial General
Liability coverage required

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under the Agreement, but only to the extent of liabilities falling within
Licensor’s indemnity obligations pursuant to the Agreement. If Licensor
maintains such insurance on a claims-made basis, Licensor shall continue to
maintain such Commercial General Liability insurance for a minimum of three
years following completion and acceptance of the services by Cisco.
10.4. Automobile Liability Insurance. Licensor shall carry Automobile Liability
insurance, including coverage for bodily injury and property damage, for all
vehicles used in the performance of Licensor’s Services under the Agreement,
including but not limited to all owned, hired (or rented) and non-owned
vehicles. The limits of liability shall not be less than $1,000,000 combined
single limit for each accident.
10.5. Professional Liability (Errors And Omissions) Insurance. Licensor shall
carry insurance for professional liability with limits of not less than
$5,000,000 per occurrence or per claim and $5,000,000 in the annual aggregate.
Such insurance shall provide contractual liability coverage. If Licensor carries
the Professional Liability insurance required under the Agreement on a
claims-made basis, the Licensor shall continue to maintain such insurance for
three years following completion and acceptance of the services by Cisco.
10.6. Umbrella Liability And/Or Excess Liability Insurance. Licensor shall carry
follow form Umbrella and/or Excess Liability insurance with limits of not less
than $5,000,000 per occurrence or per claim and $5,000,000 general annual
aggregate in excess of the limits provided by the Licensor’s Employer’s
Liability, Commercial General Liability and Automobile Liability insurance. The
coverage terms of the Umbrella/Excess insurance must be at least as broad as the
underlying Employer’s Liability, Commercial General Liability and Automobile
Liability insurance. The Umbrella Liability and/or Excess Liability insurance
shall provide contractual liability coverage.
If Licensor maintains the insurance on a claims-made basis, Licensor shall
continue to maintain the Umbrella Liability and/or Excess Liability insurance
for a minimum of three years following completion and acceptance of the services
by Cisco.
10.7. E-Commerce or Internet Security Insurance. Licensor shall carry one or
more types of insurance covering the following risks: (a) liability arising from
theft, dissemination and/or use of Confidential Information stored or
transmitted in electronic form, and (b) liability arising from the introduction
of a computer virus into, or otherwise causing damage to, a customer’s or third
person’s computer, computer system, network or similar computer-related property
and the data, software and programs stored thereon. Such insurance will be
maintained with limits of not less than $5,000,000 million per occurrence or per
claim and in the annual aggregate. If the insurance is written on an occurrence
basis, then Licensor shall continue to maintain such insurance for one year
following the termination of the Agreement. If the insurance is written on a
claims-made basis, then Licensor shall continue to maintain such insurance for
three years following the termination of the Agreement. The coverage required
under this Paragraph 10.7 may be provided on a stand-alone basis or in
combination with or as part of the required Errors and Omissions insurance.
10.8. Certificates of Insurance. At the time the Agreement is executed, or
within a reasonable time thereafter, and within a reasonable time after coverage
is renewed or replaced, Licensor shall provide Cisco with certificates of
insurance demonstrating the maintenance of the required coverage. Such
certificates shall reflect that the insurers issuing coverage shall endeavor to
provide Cisco with at least 30 (thirty) days prior written notice in the event
of cancellation or non-renewal of coverage. Any acceptance of insurance
certificates by Cisco that do not comply with the requirements above, or Cisco’s
failure to obtain certificates, shall

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not constitute a waiver of the requirements contained herein and shall not limit
or relieve Licensor of the duties and responsibilities with respect to
maintaining insurance assumed by it under the Agreement.
10.9. Primary and Non-Contributory; Waiver of Subrogation. The policy(ies) shall
provide that Licensor’s insurance shall be primary to and noncontributory with
any and all other insurance maintained by or otherwise afforded to Cisco
Systems, Inc., its subsidiaries and affiliates, and their respective officers,
directors, shareholders, employees and agents, but only to the extent of
liabilities falling within the indemnity obligations of Licensor pursuant to the
terms of the Agreement. Except where prohibited by law and except with respect
to the required Errors and Omissions insurance, Licensor and its respective
insurers waive all rights of recovery or subrogation against Cisco Systems,
Inc., its subsidiaries and affiliates, and their respective officers, directors,
employees, and insurers, but only to the extent of liabilities falling within
the indemnity obligations of Licensor pursuant to the terms of the Agreement.
10.10. Cisco-Owned Property. Licensor shall obtain insurance or shall reimburse
Cisco for loss or damage to any Cisco-owned property in the care, custody, or
control of Licensor, for all losses including, but not limited to theft, loss,
misappropriation or destruction caused by Licensor, its employees, agents, or
other representatives, whether intentional or through negligence.
10.11. Subcontractors. In the event Licensor utilizes the services of
Subcontractors to perform the Services contemplated hereunder, Licensor shall
require from or provide for all Subcontractors (regardless of tier) the same
minimum insurance requirements detailed above. Cisco reserves the right to
request copies of Subcontractor’s certificates and/or certified copies of
insurance policies from Licensor when deemed necessary.

11.
NO PARTNERSHIP OR EMPLOYEE RELATIONSHIP

11.1 Independent Contractors. Nothing in the Agreement is intended, or shall be
construed, to create a partnership, joint venture, or employer-employee
relationship between the parties. Except as otherwise expressly stated in an
SOW, Licensor has no authority to act on behalf of or to enter into any
contract, incur any liability, or make any representation on behalf of Cisco.
Without limiting the foregoing, Licensor will not make any representations or
warranties to Cisco Customers regarding the Services, Cisco or any Cisco
Customer products or services.
11.2. Performance of Hosting Services. Except as otherwise expressly stated in
an SOW, Licensor will secure all licenses and permits, and supply all tools and
equipment, necessary to perform the Services.
11.3. No Employee Relationship. Licensor will not be entitled to any of the
benefits that Cisco may make available to its employees including, but not
limited to, group health or life insurance, stock options, profit sharing, or
retirement benefits. Licensor is solely responsible for all taxes and
withholdings, severance and redundancy pay, benefits (including, without
limitation, vacation, sick leave, holidays, pension or profit sharing
contributions, stock options, etc.), and other similar obligations, whether
statutory or otherwise, with respect to the performance of all the Hosting
Services.
11.4. Removal of Licensor Employees. At Cisco’s direction and for good cause,
Licensor will remove any Licensor Personnel or Subcontractor from performance of
Services.

12.
MISCELLANEOUS

12.1 Licensor represents and warrants that Hosting Services and it will both
comply with all

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applicable local and national laws and regulations pertaining to its performance
of its obligations under the Agreement. In particular and without limitation,
Licensor shall not act in any fashion or take any action that will render Cisco
liable for a violation of the U.S. Foreign Corrupt Practices Act (“FCPA”), which
prohibits the offering, giving or promising to offer or give, directly or
indirectly, money or anything of value to any official of a government,
political party or instrumentality to assist it or Cisco in obtaining or
retaining business or in carrying out the Services. Licensor’s failure to comply
with the FCPA shall constitute a material breach of the Agreement.
12.2. Subcontracting. Licensor may not subcontract any of its rights or
obligations under the Agreement without Cisco’s prior written consent. If Cisco
consents to the use of a Subcontractor, Licensor will comply with the following
conditions:
12.2.1. Licensor shall remain liable for the performance of all subcontracted
obligations.
12.2.2. Licensor makes all payments to its Subcontractors. If Licensor fails to
pay subcontractor for work performed, Cisco shall have the right, but not the
obligation, to pay the Subcontractor and offset any amounts due to Licensor with
amounts paid to Subcontractor.
12.3. If there is a conflict between or among the Agreement, this Exhibit, or
any SOW, the conflict will be resolved solely to the extent of that
inconsistency as follows: (i) a conflict between the terms of the Agreement,
this Exhibit and those set forth in a SOW will be resolved in favor of the SOW;
and (ii) a conflict between the terms of the Agreement and this Exhibit (with
regard solely to the subject matter of this Exhibit) will be resolved in favor
of the Exhibit.

13.
OWNERSHIP

13.1. Licensor retain ownership of all right, title and interest in the Hosting
Software and Hosting Services and Cisco shall have no intellectual property
rights in such Licensor Content, Hosting Software and Hosting Services except
for the Cisco Content and Data and as expressly stated herein.
13.2. Cisco shall retain ownership of, and Licensor hereby irrevocably
transfers, conveys, and assigns, and agrees to transfer, convey, and assign, to
Cisco all of its right, title, and interest in:
13.3. all material that is provided to Licensor by or on behalf of Cisco
including all Cisco Content and Data and any derivatives, modifications or
improvements thereto as set forth in a SOW; and
13.4. Cisco-funded derivatives, improvements, modifications or extensions of
Licensor Content including but not limited to pursuant to a Statement of Work.
13.5. The Intellectual Property Rights described in this Section include all
current and future worldwide patents and other patent rights, utility models,
copyrights, trade secrets, trademarks, inventions, mask work rights, programs,
program listings, procedures, programming tools, documentation, reports and
drawings, and the related documentation or tangible expression thereof. Either
Party, as applicable, shall have the exclusive right to apply for or register
any patents, mask work rights, copyrights, and such other proprietary rights
protections with respect to its own intellectual property rights described in
this Section. Either Party, as applicable, shall execute such documents, render
such assistance, and take such other actions as may be reasonably requested by
the other Party (at the requesting Party’s expense) when necessary to apply for,
register, perfect, confirm and protect any rights in its intellectual property
described in this Section.

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13.6. Neither Party shall be restricted from using general underlying
methodologies, techniques or know-how learned or used in the course of
performing the Agreement, in accordance with the NDA.
13.7. Moral Rights. Any assignment of copyrights hereunder includes all rights
of paternity, integrity, disclosure and withdrawal and any other rights that may
be known as or referred to as "moral rights" ("Moral Rights"). To the extent
such Moral Rights cannot be assigned under applicable law and to the extent
allowed by law, Licensor hereby waives such Moral Rights in favor of Cisco and
consents to any action of Cisco that would violate such Moral Rights in the
absence of such consent. To the extent such Moral Rights cannot be assigned or
waived under applicable law, Licensor unconditionally and irrevocably grants to
Cisco an exclusive, irrevocable, perpetual, worldwide, fully-paid and
royalty-free license, with rights to sublicense through multiple levels of
sublicensees, to reproduce, create derivative works of, distribute, publicly and
digitally perform, and publicly and digitally display by all means now known or
later developed, such Moral Rights.

ATTACHMENT 1

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DESCRIPTION OF HOSTING SERVICES

1.0SETUP SERVICES
***

2.0 THE LICENSOR SERVICE
The Hosting Service includes:
all required hardware
high-speed Internet connection
Documentation
all required software and all required third-party software
system administration and operations
system and data backups and backup storage
application support

3.0 MAINTENANCE AND SUPPORT
Licensor will perform the following technical support and maintenance services
at no additional cost:

Operation and maintenance of Hosting Services;
Service Level management;
Scheduled and unscheduled maintenance;
Release management;
Change management;
Change Request management;
Security management;
Service monitoring;
Backup and disaster recovery;
Covisint service desk support;
Incident management.

ATTACHMENT 2

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FEES

1.0 GENERAL
Licensor shall issue invoices to Cisco for all fees due under this Exhibit. All
Fees shall be subject to acceptance by Cisco. The Licensor Fee, Setup Service
Fee and Monthly Support Fees shall be invoiced as due according to the schedule
set forth in Attachment 1.

2.0 SETUP SERVICE FEE

Setup Service Fee:

***

Optional Items:

***

3.0 LICENSOR FEE

Licensor Fee:

***

Optional Items:

***

ATTACHMENT 3

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SUPPORT AND MAINTENANCE AND SERVICE LEVEL CRITERIA

1.0
General:

Licensor warrants to Cisco that it will provide the Services according to this
Service Level Agreement (“SLA”) for the applicable Hosting Services. Upon
Cisco’s request, the parties may negotiate more comprehensive service levels,
and such modified service levels shall be binding on the parties if agreed upon
in writing by the parties. An Outage Event Credit will be granted for any period
of time during which the Hosting Services are not available to Cisco. In the
event of a service failure affecting one or more attached servers or the
availability of the Hosting Services, an Outage Event Credit will be granted.

2.0
Service Level Guarantees

SaaS SYSTEM AVAILABILITY: ***
System Availability is defined as by the measurement criteria are listed below,
which data shall be provided by Licensor in a discrete monthly report, meaning
that the data will be recorded from scratch each month:
•
System Availability = Total Hours in Period, Hours Available excluding scheduled
maintenance, Hrs Available/Total Hrs (All data reported)

Measurement for System Availability is conducted using Licensor’s internal
system monitoring with synthetic End Users along with an independent third party
tool that monitors from a User perspective. This system monitors all Licensor
applications from multiple monitoring stations. This service provides a neutral
and unbiased source of data.

SYSTEM PERFORMANCE
•
Average login time is *** or less

•
Average pages load within ***

•
The parties will agree on a set of reference pages (up to five (5) per Hosting
Service) that will be used to monitor the average page load times. Such
reference pages will be independent of actual content that is outside of
Licensor’s control.

•
If requested by a Cisco Customer, upon Cisco’s request, the parties may
negotiate more comprehensive System Performance requirements, and such modified
requirements shall be binding on the parties if agreed upon in writing by the
parties.

APPLICATION PERFORMANCE
GUARANTEED NUMBER OF CONCURRENT USERS
To be mutually agreed upon by the parties on a solution-per-solution basis

3.0     Response Time
Response times shall be as set forth in Section C of Exhibit E.

4.0    Monitoring
Licensor shall monitor on a 24x7x365 basis, Cisco’s Applications, and hardware
for correct operation, capacity and performance.

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5.0    Chronic Outages and Chronic Performance Issues
If Cisco experiences Chronic Outages, Licensor shall promptly take corrective
action to remedy such breach or Cisco shall have the right to terminate the
Agreement in accordance with the Agreement and receive an immediate and full
refund of the Fees paid by Cisco during the period of the Chronic Outage. In
establishing appropriate corrective action, Licensor shall promptly isolate,
identify and develop a workaround and corrective action for any material
performance or functional deviations from the Hosting Service or Licensor
Content specifications. Licensor will prepare an action plan that specifies the
activities required to correct any deviation and the order and schedule of
corrective actions required, and that identifies the Party responsible for
performing each such corrective action. Licensor will execute all activities
assigned to it in the plan and will monitor, and provide Cisco regular reports
of, the progress made in executing the plan and correcting the deviation until
each such deviation is corrected to Cisco’s satisfaction. A “Chronic Outage” is
defined as any outage for a period longer than 24 hours and any period where the
Maximum Total Credit is reached for any three (3) consecutive billing periods
during the term of the Agreement.
 
Any Severity 1 or 2 issue that affects at least three (3) Cisco customers and
cannot be resolved in a 1 month period will be considered a “Chronic Performance
Issue”. In the event of a Chronic Performance Issue, Cisco shall have the right
to provide technical assistance to support Licensor with the triage and
resolution of the underlying issue or defect.

6.0    Credits

An Outage Event is an event where stated availability service level commitment
is not met for the Hosting Service for a Cisco Customer. ***

6.1 Exclusions.

a)    The service levels are applicable to Hosting Services End Users using
Licensor production systems only.
b)    These service levels do not apply to all non-production environments
including staging, pilot, training, and testing environments. Although periodic
use of the staging environment is requested for Cisco Customer testing or
training, Licensor cannot ensure that this staging environment will be
available.
c)    The availability service level applies only to downtime due in whole or in
part to Licensor’s inability to provide the Hosting Services to End Users which
are not attributable to events of Force Majeure, provided Licensor has and
continues to use its highest commercially reasonable efforts to prevent or
otherwise mitigate the effects of such Force Majeure events.
c)    Cisco shall not have any remedies under any service level to the extent
any service level claim is due to: (i) Cisco equipment and/or third party
software, hardware or network infrastructure outside of Licensor’s and/or its
subcontractor’s data center(s) and not under the control of Licensor or its
subcontractors; (ii) failure of Cisco to meet the configuration requirements for
Cisco equipment set forth in the system specifications/functional design
documentation; (iii) failure of the external internet beyond Licensor‘s network;
or (iv) any actions or inactions of Cisco, Cisco Customer or any other third
party not under the control of Licensor or its subcontractors such as a “Denial
of Service Attack”, provided Licensor has and continues to use its highest
commercially reasonable efforts to prevent or otherwise mitigate the effects of
such Denial of Service Attack events.

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7.0    Backup & Recovery
If Cisco requires restoration of a dataset, Licensor will make best efforts to
initiate a recovery from backup within a guaranteed time. This initiation time
period will be based upon the length of time between the recovery date and the
date of the dataset being restored. The times are:
•
< *** days: recovery will be initiated within *** hours

•
*** to *** days: recovery will be initiated within *** hours

•
>*** days: recovery will be initiated within *** hours

7.1. Backup and Recovery Services
Licensor will provide backup and recovery services for all data stored in the
Hosting Service as set forth in the following Sections 7.1.1 and 7.1.2.  There
are two critical elements to this service- the frequency of data backups and the
“Media Retention Policy”. Section 7.1.1 shows the data type and backup frequency
to be used in case of hardware failure or data corruption.  Section 7.1.2
details the Hosting Service “Data Retention Policy”. All backup tapes of Hosting
Service data are moved off-site every other week.  Off-site backups are moved to
a secure data store facility managed by a third party selected at Licensor
discretion. Monthly data archives are stored for six (6) months. Sections 7.1.1
and 7.1.2 describe Licensor’s backup services and such services are operational
processes that are unrelated to Disaster Recovery processes.

7.1.1 Backup and Recovery Schedule

Frequency
Data Type
Backup Type
Window Duration
Mon-Fri
File system
Incremental
***
Mon-Fri
Database
Database archive log
***
Weekly
Database
Full database backup
Weekly
File system
Full backup

7.1.2 Data Retention Policy

Frequency
Backup Type
Media Retention Policy
Daily
Incremental
***
Database log archive
***
Weekly
Full backup
***
Full database backup
***
Monthly
System backup
***

8.0    Security Shut-Downs
Credit will not be given for any events resulting from an interruption or shut
down of the Hosting Services due to circumstances reasonably believed by
Licensor to be a significant threat to the normal operation of the Hosting
Services, the Licensor facility, or access to or integrity of Cisco data (e.g.,
hacker or virus attack). In the event of such an interruption or shutdown,
Licensor will return Hosting Services to normal operation as soon as highest
commercially reasonably possible.

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9.0
Security. Upon Cisco’s request, the parties may negotiate more comprehensive
security requirements, and such modified requirements shall be binding on the
parties if agreed upon in writing by the parties.

 

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