Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.25P

 

SEVENTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Seventeenth Amendment (the “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”), and Charter Communications Holding
Company, LLC, a Delaware limited liability company (“Customer”).  CSG and
Customer entered into that certain Amended and Restated CSG Master Subscriber
Management System Agreement dated February 9, 2009, as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with
the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

 

Whereas, the parties, under the Fifteenth Amendment, amended the Agreement to
provide an end to end test environment and related pricing; and

 

Whereas, the parties have, pursuant to the foregoing, entered into good faith
negotiation and discovery related to the end to end test environment; and

 

Whereas, as a result of the discussions described herein, the parties agree to
amend the Agreement as provided herein.

 

Now Therefore, CSG and Customer agree to the following upon the Effective Date:

 

 

Section 8 entitled "End to End Testing and Pricing End to End Test Environment"
of the Fifteenth Amendment, dated January 11, 2011 (CSG document no. 2306672),
shall be deleted in its entirety and replaced with the following:

 

i.      No later than October 30, 2011, CSG and Customer will enter into a
Statement of Work (the “CTER SOW”) pursuant to which CSG will agree to provide
the Technical Services to create an end-to-end prerelease Customer Test
Environment Region (the “CTER”) with ******* ******** (******) ************ ***
**** (*****)***** (*) *********** *** ****** (*****) and implemented to support
****** (**) ******* of ************ *** ****** (******) for the Products and
Services ”) identified in the CTER SOW.  Any additional products/services added
to CTER will be provided to Customer on ** **** **** * **** **** ****** *******
(**%) ****** ***** pursuant to a mutually agreed upon Statement of Work, unless
otherwise stated therein.  Customer may request CSG to make Customer-purchased
custom solutions compatible with the CTER and assist with its deployment
pursuant to a mutually agreed upon Statement of Work.  Unless otherwise agreed
to in a statement of work or other document duly executed by both parties,
Customer will host custom solutions made available pursuant to the CTER.

 

 

ii.

CSG shall invoice Customer a support fee of $********* per ***** in
consideration for the delivery of the CTER to be delivered pursuant to CTER SOW
once the CTER is certified by CSG as being operational and made available for
Customer’s use.  The foregoing support fee shall be invoiced

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

*******, in arrears, starting after the ***** **** ***** after certification and
subject to the ****** increases permitted by the Agreement.  If certification
occurs after the ***** ** *** *****, it shall be pro-rated for that *****
*****.  Customer must provide no less than ****** (**) ****' written notice
prior to termination of the CTER.  The support fee for the final ***** of the
CTER will be due in full regardless of the date of notice of termination was
provided. For the support fee provided herein, Customer shall receive the
following: 

 

 

Ø

CSG’s maintenance of the CTER with new production prerelease code including
maintenance, issue report (“IR”), fixes and updated production prerelease(s);
new production prerelease code implemented approximately *** (*) ***** prior to
***** ******** to production and approximately **** (*) ***** ***** to *****
******** to production (CSG's ***** and ***** ******** are regularly scheduled
software updates to CSG products.)

 

Ø

CSG monitoring of all system components to ensure that such components are
operational (including hardware, software, and all application components) and
system access

 

Ø

CSG’s provision of help desk support with respect to the CTER via CSG's Solution
Support Center (“SSC”) as follows:

 

·

Tickets for issue resolution support can be called into the SSC any time but
will only be worked between the hours of ****** * ****** ***, Monday through
Friday  

 

·

Tickets will be logged no higher than a ******** ***** * and handled through CSG
standard procedures, pursuant to published Service Level Agreements 

 

·

There will be no on-call, after hours, or holiday support

 

·

The CTER is a quality assurance (“QA”) region and will not be supported 24/7;
support will be provided during normal business hours, Monday-Friday (****** *
**** ***).  ****** **** *** ****** ********* * ****** ********* and ***** ****
****** ************** *****; no on-call, after hours, or holiday
support.  Expectations for nightly test batch cycle completion and test online
availability are identical to those for QAHA. 

 

Ø

Provide ongoing CTER support via Customer's Strategic Business Unit (“SBU”),
production implementation manager ("PIM") and client implementation analyst
("CIA"), consistent with support currently provided to the existing prerelease
environment through implementation and on-going support.

 

iii.   The CTER has been sized for ****** (**) ******* ** ************ ***
****** (****). If Customer’s usage of the environment exceeds the ****** (**)
**** for any **** (*) **** within a ******** *****, Customer will be charged
$****** per **** per ***** for the ****** ****** ** **** in ****** of/over
****** (**) ****.  MIPS capacity will be reset at ****** (**) each ***** and any
amount in excess shall be provided as identified herein, but in any event shall
be no less than ****** (**) ****.  The foregoing is subject to the ******
increases permitted by the Agreement.

 

iv.   Customer-requested refreshes of the CTER will be documented in a statement
of work and will be provided for the fixed fee of $********* per refresh
excluding change orders.  The foregoing fixed fee is subject to the annual
increases permitted by the Agreement.

 

v.    Customer agrees and acknowledges that the support fees provided in this
subsection are for the initial set up of the CTER and ongoing operations of the
CTER, but shall not include ongoing services such as configuration modification
and/or changes to the CTER (other than configuration modification or changes
required to maintain compatibility and functionality of the test environment as
specifically identified in the CTER SOW), which shall be provided on a time and
materials basis.  In addition, Customer shall accept production prerelease code
within the CTER approximately *** (*) to **** (*) ***** prior to the **********
******* **** and, subsequently, as needed until the ***** ********** **** is
******** ** provide Customer with the ability to perform regression testing. 

 

 

 

 

 

 

 

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective
Date”).

 

CHARTER COMMUNICATIONS HOLDING

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

 

By: /s/ John Birrer

 

 

By:  /s/ Michael J. Henderson

 

Title:  SVP Customer Experience

 

Title: EVP Sales & Marketing

 

Name:  John Birrer

 

Name:  Michael J. Henderson

 

Date:  11/1/11

 

Date:  11/4/11