Exhibit 10.63

 

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

As a result of the FCC Detariffing Order, this document is now being referred to
as a “Service Order Attachment-Voice/Data Services (“Attachment”) and AT&T
Tariffs are now being referred to as their successor the AT&T Business Service
Guide at http://att.com/serviceguide/business (“Service Guide”). This document
replaces and supersedes the previously filed version of the Contract Tariff.

 

1. Services/Offers Provided: AT&T will provide the following Services/Offers to
the Customer under this Attachment pursuant to AT&T Business Service Guide
located at http://www.att.com/serviceguide/business (the “Service Guide”) as
amended from time to time. The Rates, Discounts and other provisions stated in
this Attachment are in lieu of the comparable provision stated in the Service
Guide.

 

  •   AT&T SDN OneNet Service

 

  •   AT&T Global Inbound Service

 

  •   AT&T Audio and Video TeleConference Services*

 

  •   AT&T Toll-Free Services (including Advanced Features)

 

  •   AT&T MEGACOM Service

 

  •   AT&T Frame Relay Service (FRS)

 

  •   AT&T International Satellite Service

 

  •   AT&T Private Line Services

 

  •   AT&T Local Channel Services

 

* The Customer must identify with each order for AT&T Audio and Video
TeleConference Services that such services are to be provided under this
Attachment.

 

2. Attachment Term; Renewal Options - The term of this Attachment is 10 years
and commenced on October 1, 2000. The amended Effective Date of this Attachment
(EDA) is upon signature by both parties and is used to determine the applicable
Rate Effective Date. The Rates and Discounts set forth in this amended
Attachment commence on the applicable Rate Effective Date as shown below.

 

For the following Services/Offers Provided under
this Attachment

--------------------------------------------------------------------------------

  

If the amended
EDA is:

--------------------------------------------------------------------------------

  

Then the amended rates and
discounts for these services can
commence on the applicable Rate
Effective Date, as follows:

--------------------------------------------------------------------------------

VOICE SERVICES:

AT&T SDN OneNet Services/AT&T Toll Free Services, Global Inbound Service (Global
IS) and AT&T Audio and Video TeleConference Services

   On or before the
10th of the
month    The first day of the first full billing
month following the amended EDA

VOICE SERVICES:

AT&T SDN OneNet Services/AT&T Toll Free Services, Global Inbound Service (Global
IS) and AT&T Audio and Video TeleConference Services

   After the 10th of
the month    The first day of the second full
billing month following the amended
EDA

For the following Services/Offers Provided under
this Attachment

--------------------------------------------------------------------------------

  

If the amended
EDA is:

--------------------------------------------------------------------------------

  

Then the amended rates and
discounts for these services can
commence on the applicable Rate
Effective Date, as follows:

--------------------------------------------------------------------------------

VOICE SERVICES:

AT&T MEGACOM Service

   On or before the 10th of the month    The first day of the first full billing
cycle following the amended EDA

VOICE SERVICES:

AT&T MEGACOM Service

  

After the 10th of

the month

  

The first day of the second full

billing cycle following the amended EDA

 

AT&T PROPRIETARY

Page 1 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

For the following Services/Offers Provided under this Attachment

--------------------------------------------------------------------------------

   Then the amended rates and discounts for these
services can commence on the applicable Rate
Effective Date, as follows:

--------------------------------------------------------------------------------

DATA SERVICES:

AT&T Private Line Services, AT&T Frame Relay Services, AT&T International
Satellite Service and AT&T Local Channel Services

   On the amended EDA

 

If, at the end of the Attachment Term, the Customer has failed to satisfy the
MARC in Section 3, following, this Attachment may be renewed in its entirety for
an additional 6-month period at the rates, terms and conditions then in effect
under this Attachment, provided AT&T receives in writing, the Customer’s order
to renew at least 45 days prior to the last day of the initial term.

 

3. Minimum Annual Revenue Commitment - The Minimum Annual Revenue Commitment
(MARC) for AT&T Services provided under this Attachment and the Data portion of
the MARC (subMARC-D), are as follows:

 

ATTACHMENT TERM YEAR

--------------------------------------------------------------------------------

   YEAR 1

--------------------------------------------------------------------------------

   YEAR 2

--------------------------------------------------------------------------------

   YEAR 3

--------------------------------------------------------------------------------

   YEAR 4

--------------------------------------------------------------------------------

   YEAR 5

--------------------------------------------------------------------------------

MARC

   $ 7,400,000    $ 7,400,000    $ 7,400,000    $ 7,400,000    $ 7,400,000

subMARC-D

   $ 1,000,000    $ 1,000,000    $ 1,000,000    $ 1,000,000    $ 1,000,000

ATTACHMENT TERM YEAR

--------------------------------------------------------------------------------

   YEAR 6

--------------------------------------------------------------------------------

   YEAR 7

--------------------------------------------------------------------------------

   YEAR 8

--------------------------------------------------------------------------------

   YEAR 9

--------------------------------------------------------------------------------

   YEAR 10

--------------------------------------------------------------------------------

MARC

   $ 3,400,000    $ 3,400,000    $ 3,400,000    $ 3,400,000    $ 3,400,000

subMARC-D

   $ 450,000    $ 450,000    $ 450,000    $ 450,000    $ 450,000

 

The MARC will be satisfied by the “MARC-eligible charges” which are the total of
the following charges:

 

Gross Monthly Usage Charges (GMUC) as specified in the SDN OneNet Discount Plan
(including undiscounted recurring charges for AT&T SDN OneNet Services Optional
Features, AT&T Toll-Free Services Optional Features and AT&T Global Inbound
Service GMUCs for the services provided under this Attachment;

 

Undiscounted recurring charges incurred by the Customer for Global Inbound
Service;

 

Undiscounted recurring charges incurred by the Customer for DSVPP-eligible
Service Components;

 

Undiscounted recurring charges incurred by the Customer for Access Value
Arrangement (AVA) with the Universal Terrestrial 1.544 Mbps Local Channel Access
Arrangement (AVA/UTA);

 

Undiscounted recurring charges incurred by the Customer for the following AT&T
International Private Line services: International Full Channel
Service-Overseas-Overseas Cable Digital Channels, Voice Grade Private Line
Service-Overseas Half Channels, International ACCUNET Digital Services-Half
Channels;

 

GMUCs for the AT&T Conference Services consisting of the following:
Audio-Teleconference Bridge-Dial-Out Conference-Domestic and International,
Meet-Me Bridge Arrangement Options 2 and 3-Domestic and International, AT&T
Event TeleConference Service-Domestic and International (including charges for
AT&T Conference Services Optional Features as agreed to by AT&T and the
Customer); and

 

Undiscounted recurring charges incurred by the Customer for AT&T ACCU-Ring
Network Access Service which have been ordered under a separate contract between
the Customer and AT&T, excluding Special Construction Charges and Individual
Case Basis contracts; and

 

Alternative communications capabilities, which have been ordered under a
separate contract between the Customer and AT&T and which have been mutually
designated in writing by the parties prior to or during the term of this
Attachment

 

AT&T PROPRIETARY

Page 2 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

SubMARC-D - The portion of the MARC for Data Services (subMARC-D) will be
satisfied from the “Data Services-eligible” charges which are the undiscounted
recurring charges for the following service components provided under this
Attachment:

 

DSVPP-eligible Service Components;

 

Undiscounted recurring charges incurred by the Customer for Access Value
Arrangement (AVA) with the Universal Terrestrial 1.544 Mbps Local Channel Access
Arrangement (AVA/UTA);

 

AT&T International Private Line Services as follows: International Full Channel
Service-Overseas-Overseas Cable Digital Channels, Voice Grade Private Line
Service-Overseas Half Channels, and International ACCUNET Digital Services-Half
Channels;

 

Undiscounted recurring charges incurred by the Customer for AT&T ACCU-Ring
Network Access Service which have been ordered under a separate contract between
the Customer and AT&T, excluding Special Construction Charges and Individual
Case Basis contracts; and

 

Alternative Data Communications Capabilities, which have been ordered under a
separate contract between the Customer and AT&T and which have been mutually
designated in writing by the parties prior to or during the term of this
Attachment.

 

If, on any anniversary of the start of the Attachment Term, the Customer has
failed to satisfy the MARC or any of the subMARCs for the preceding year, the
Customer will be billed a shortfall charge in an amount equal to the greater of:
(i) the difference between the MARC and the total of the actual MARC-eligible
charges incurred for that year or (ii) the greatest difference between any of
the subMARCs and the total of the actual subMARC-eligible charges incurred for
that year.

 

4. Attachment Price - The Attachment Price for the AT&T Services provided under
this Attachment is the same as the undiscounted Recurring and Nonrecurring Rates
and Charges specified in the Service Guide, except for those Rates specified in
Section 7., following.

 

5. Discounts - All discounts are applied monthly, applied in the same manner as
specified in the Service Guide, are the only discounts that apply to the
Services/Offers Provided under this Attachment, and no other discounts will
apply.

 

A. AT&T SDN OneNet Services/AT&T Toll-Free Services - The following discounts
will be in lieu of the OneNet Discount Option Plan.

 

For Gross Monthly
Usage Charges of:

--------------------------------------------------------------------------------

   Discount applied to
Domestic SDN OneNet,
Domestic and
International Toll-Free
Services Usage

--------------------------------------------------------------------------------

    Discount applied to
International SDN
OneNet Usage

--------------------------------------------------------------------------------

 

$0+

   45.0 %   25.0 %

DELETED

   DELETED     DELETED  

 

B. AT&T Global Inbound Service – The Customer will receive a 23.0% discount on
AT&T Global Inbound (U.S. to foreign and foreign to U.S.) usage charges in lieu
of any other discounts for the same services.

 

AT&T PROPRIETARY

Page 3 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

C. AT&T Frame Relay, International Satellite, Domestic and International Private
Line and AT&T Local Channel Services

 

1. The Customer will receive the following discounts, in lieu of the DSVPP for
Frame Relay Service, Domestic Private Line and Local Channel Services.

 

Service Components

--------------------------------------------------------------------------------

   Discount

--------------------------------------------------------------------------------

 

The following DSVPP-Eligible Services and associated Service Components

      

Domestic Frame Relay Service, Bilateral Frame Relay

   55.0 %

Regional Frame Relay Service

   50.0 %

International Frame Relay Service (E2E FRS and IP Enabled Frame
Relay-International Service)

   25.0 %

ASDS 64 kbps and below*

   69.0 %

ASDS 128 kbps and above*

   62.0 %

ACCUNET T1.5*

   62.0 %

ACCUNET T45*

   80.0 %

ACCUNET Fractional T45

   20.0 %

M-28 Multiplexing Office Functions

   100 %

International ACCUNET 2.048 Mbps Service-Mexico

   50.0 %

ACCUNET SONET T155*

   50.0 %

Private Line SONET OC12 Service

   50.0 %

ACCUNET GDA at speeds of 9.6/56/64 kbps

   55.0 %

Terrestrial 1.544 Mbps Local Channel Service

      

•      Region 1 Local Channel

   23.0 %

•      Region 2 Local Channel

   23.0 %

•      Region 3 Local Channel

   23.0 %

•      Region 4 Local Channel

   27.0 %

•      Region 5 Local Channel

   31.0 %

•      Region 6 Local Channel

   37.0 %

•      Region 7 Local Channel

   35.0 %

•      Other DSVPP-eligible Components

   15.0 %

VGLCs

   10.0 %

DDLCs at speeds of 9.6/56/64 kbps

   25.0 %

Terrestrial 45 Mbps Local Channels

   49.0 %

Voice Grade Private Line Service-Overseas Half Channel

   25.0 %

International ACCUNET Digital Services-Half Channel

   55.0 %

International Full Channel Service-Overseas-Overseas Cable Digital Channel

   55.0 %

 

* AT&T Canada and Mexico Services as specified in the Service Guide.

 

Colorado Video Center

 

For AT&T Executive Video Service Conference Calls (video service provisioned out
of the Colorado Center), a 20% discount will apply to rates as specified in the
AT&T Business Service Guide located at http://www.att.com/serviceguide/business,
(the “Service Guide”) as amended from time to time.

 

AT&T PROPRIETARY

Page 4 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

6. Classifications, Practices and Regulations

 

A. Promotions, Credits and Waivers - The Customer is ineligible for any
promotions, credits or waivers for the Services/Offers Provided under this
Attachment, in the Service Guide. The Customer is eligible for Waiver Package
Options A, B, C and D, as specified in the Service Guide.

 

The following credits and waivers apply only to the Services/Offers Provided
under this Attachment and as specified below. The minimum retention period
associated with these credits and waivers is 12 months, unless specified
otherwise below.

 

1. Waivers

 

(a) The recurring Monthly Charges for the following new and existing AT&T
Private Line and AT&T Local Channel Services associated with the AT&T
Terrestrial 1.544 Mbps and 56/64 kbps ACCUNET GDA Local Channel Services
provided under this Attachment, provided such DSVPP-eligible service components
are associated directly with the Services provided under this Attachment:
(1) ACCUNET T1.5/ASDS Access Connections, (2) associated Access Coordination
Functions (3) ACCUNET T1.5 M-24 Multiplexing Office Functions. There is no
minimum retention period associated with this waiver.

 

(b) The recurring Monthly Charges for the following new and existing
DSVPP-eligible service components: (1) ACCUNET T45 Access Connections; and
(2) Access Coordination Functions associated with AT&T Terrestrial 45 Mbps Local
Channels provided under this Attachment. There is no minimum retention period
associated with this waiver.

 

(c) Operator set up fees and Reservation fees are waived under this Attachment.

 

(d) 75% of the Monthly Recurring Charge for Primary Rate Interface Office
Functions, in lieu of the waiver specified in Waiver Package B.

 

2. Credits

 

(a) DELETED

 

(b) DELETED

 

B. Discontinuance - In lieu of any Discontinuance With or Without Liability
provisions that are specified in the Service Guide, the following provisions
shall apply.

 

1. The Customer may discontinue this Attachment prior to the end of the
Attachment Term, provided the Customer replaces this Attachment with other AT&T
Services or another AT&T Attachment for AT&T Interstate Services having: (i) an
equal or greater new annualized commitment for the Services/Offers Provided
under this Attachment, and (ii) a new term equal to or greater than the
remaining term, but not less than 3 years. For the AT&T SDN OneNet Services,
AT&T Global Inbound Service, AT&T Audio and Video TeleConference Services; AT&T
Toll-Free; AT&T FRS; AT&T International Satellite Service; AT&T Private Line
Services; and AT&T Local Channel Services provided under this Attachment, the
Customer will also be billed a Prorated Shortfall Charge in an amount equal to
the difference between: (1) the AT&T SDN OneNet Services, AT&T Global Inbound
Service, AT&T Audio and Video TeleConference Services; AT&T Toll-Free; AT&T FRS;
AT&T International Satellite Service; AT&T Private Line Services; and AT&T Local
Channel Services MRC.

 

AT&T PROPRIETARY

Page 5 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

2. If the Customer discontinues this Attachment for any reason other than
specified above, prior to the expiration of the Attachment Term, a Termination
Charge will apply. For the AT&T SDN OneNet Services, AT&T Global Inbound
Service, AT&T Audio and Video TeleConference Services; AT&T Toll-Free; AT&T FRS;
AT&T International Satellite Service; AT&T Private Line Services; and AT&T Local
Channel Services provided under this Attachment, the Termination Charge will be
an amount equal to 35% of the unsatisfied AT&T SDN OneNet Services, AT&T Global
Inbound Service, AT&T Audio and Video TeleConference Services; AT&T Toll-Free;
AT&T FRS; AT&T International Satellite Service; AT&T Private Line Services; and
AT&T Local Channel Services MRC remaining in the Attachment Term.

 

C. Availability - DELETED

 

D. Monitoring Conditions - DELETED

 

AT&T PROPRIETARY

Page 6 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

7. Rates - The following rates apply in lieu of the corresponding rates set
forth in the Service Guide. Other charges apply including, but not limited to,
payphone, PICC and USF charges as set forth in the Service Guide.

 

A. SDN OneNet Rate Schedules

 

  •   Are stabilized for the Attachment Term

 

  •   The rates listed below apply for all Mileages & Bands and for all rate
periods

 

  •   Are billed in Initial Period of 6 Seconds or Fraction thereof and
Additional Period of 6 Seconds or Fraction thereof.

 

  •   DELETED

 

Rates Schedules

--------------------------------------------------------------------------------

  

Initial

6 Seconds or

Fraction

--------------------------------------------------------------------------------

  

Each Additional

6 Seconds or

Fraction

--------------------------------------------------------------------------------

A, A-PV

   $ 0.0091    $ 0.0091

B(a), B-PV(a), B(b), B-PV(b)

   $ 0.0033    $ 0.0033

C(a), C(b), C-PV

   $ 0.0039    $ 0.0039

E

   $ 0.0102    $ 0.0102

H1

   $ 0.0133    $ 0.0133

H2

   $ 0.0186    $ 0.0186

K

   $ 0.0122    $ 0.0122

 

B. International Calling Capability – Additional Rates

 

  •   Are stabilized for the Attachment Term

 

  •   Rates apply for all days of the week including holidays and apply to all
rate periods.

 

  •   DELETED

 

U.S. Mainland Usage Rates

 

Country

--------------------------------------------------------------------------------

   DEDICATED ACCESS
Per Minute

--------------------------------------------------------------------------------

   SWITCHED ACCESS
Per Minute

--------------------------------------------------------------------------------

China, People’s Republic of

   $ 0.120    $ 0.140

India

   $ 0.200    $ 0.280

Philippines

   $ 0.193    $ 0.213

Singapore, Republic of

   $ 0.120    $ 0.140

United Kingdom (including the Channel Islands, Isle of Man, Northern Ireland,
Scotland and Wales)

   $ 0.0610    $ 0.0880

 

DELETED

 

DELETED

 

AT&T PROPRIETARY

Page 7 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

C. AT&T Toll-Free Service Rate Schedules - The rates listed below apply for all
Service Areas and for all rate periods. The following rates are stabilized for
the Attachment Term.

 

     Per Minute
of Use

--------------------------------------------------------------------------------

AT&T Toll-Free MEGACOM Service-Domestic

   $ 0.033

AT&T Toll-Free READYLINE Service-Domestic

   $ 0.091

AT&T Toll-Free Multimedia Service

   $ 0.139

 

D. Toll-Free Information Forwarding-2 (INFO-2) - The following rate is
stabilized for the Attachment Term.

 

     Usage Charge

--------------------------------------------------------------------------------

- Per caller number information delivered

   $ 0.0050

 

E. AT&T MEGACOM Service Schedules A and B - The following rates are stabilized
for the Attachment Term. These rates become invalid on December 31, 2004 at
which time the contracted MEGACOM rates will revert to standard tariff rates for
any remaining MEGACOM usage.

 

     Initial 6 Seconds

--------------------------------------------------------------------------------

   Each Additional 6 Seconds

--------------------------------------------------------------------------------

     Day

--------------------------------------------------------------------------------

   Evening

--------------------------------------------------------------------------------

   Night

--------------------------------------------------------------------------------

   Day

--------------------------------------------------------------------------------

   Evening

--------------------------------------------------------------------------------

   Night

--------------------------------------------------------------------------------

All Mileages & Bands

   $ 0.0056    $ 0.0056    $ 0.0056    $ 0.0056    $ 0.0056    $ 0.0056

 

F. AT&T Toll-Free MEGACOM Service-International and AT&T Toll-Free READYLINE
Service-International - The following rates are stabilized for the Attachment
Term.

 

1. Rate Schedule for AT&T Toll-Free MEGACOM Service-Canada

 

    

DAY RATE

Mon-Fri

8AM-6PM

--------------------------------------------------------------------------------

  

EVENING RATE

Mon-Fri /Sat-Sun

6PM-12Mid/8AM-12Mid

--------------------------------------------------------------------------------

  

NIGHT RATE

Mon-Sun

12Mid-8AM

--------------------------------------------------------------------------------

Rate Step

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

1-6

   $ 0.1260    $ 0.0042    $ 0.1260    $ 0.0042    $ 0.1260    $ 0.0042

 

2. Rate Schedule for AT&T Toll-Free READYLINE Service-Canada

 

    

DAY RATE

Mon-Fri

8AM-6PM

--------------------------------------------------------------------------------

  

EVENING RATE

Mon-Fri /Sat-Sun

6PM-12Mid/8AM-12Mid

--------------------------------------------------------------------------------

  

NIGHT RATE

Mon-Sun

12Mid-8AM

--------------------------------------------------------------------------------

Rate Step

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

1-6

   $ 0.1410    $ 0.0047    $ 0.1410    $ 0.0047    $ 0.1410    $ 0.0047

 

AT&T PROPRIETARY

Page 8 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

3. Rate Schedule for AT&T Toll-Free MEGACOM Service-Mexico

 

Rate Areas 1 - 5

 

     Standard Period

--------------------------------------------------------------------------------

   Economy Period

--------------------------------------------------------------------------------

Service Areas

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

M1

   $ 0.2220    $ 0.0074    $ 0.2220    $ 0.0074

M2

   $ 0.2220    $ 0.0074    $ 0.2220    $ 0.0074

M3

   $ 0.4380    $ 0.0146    $ 0.4380    $ 0.0146

M4

   $ 0.4380    $ 0.0146    $ 0.4380    $ 0.0146

 

4. Rate Schedule for AT&T Toll-Free READYLINE Service-Mexico

 

     Standard Period

--------------------------------------------------------------------------------

   Economy Period

--------------------------------------------------------------------------------

Service Areas

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

  

Initial

30 Secs

or Frac’t

--------------------------------------------------------------------------------

  

Each Add’l

1 Sec

or Frac’t

--------------------------------------------------------------------------------

M1

   $ 0.2370    $ 0.0079    $ 0.2370    $ 0.0079

M2

   $ 0.2370    $ 0.0079    $ 0.2370    $ 0.0079

M3

   $ 0.4530    $ 0.0151    $ 0.4530    $ 0.0151

M4

   $ 0.4530    $ 0.0151    $ 0.4530    $ 0.0151

 

G. AT&T Advanced Toll-Free Service

 

ADR Usage Charge *

 

For each call routed to an alternate destination

   $ 0.03

 

* In addition to the usage rates for AT&T Toll-Free MEGACOM Service, AT&T
Toll-Free READYLINE, the following apply to ADR per location:

 

Toll-Free Next Available Agent Routing, Rates

 

Usage

--------------------------------------------------------------------------------

   Charge Per Redirected Call

--------------------------------------------------------------------------------

- applied Monthly per dialed number

   $ .03

 

AT&T PROPRIETARY

Page 9 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

H. AT&T Audio and Video TeleConference Services -

 

1. AT&T Audio-Teleconference Bridge Service - The following rates are stabilized
for the Attachment Term.

 

Call Type

--------------------------------------------------------------------------------

   Per Minute
Usage Charge

--------------------------------------------------------------------------------

AT&T Dial-Out/Operator Assisted Conference Calls

      

Bridge Port Usage Charge

   $ 0.18

Conference Leg Usage Charge

   $ 0.03

Meet-Me/Operator Assisted Bridge Arrangement Option 2/Toll-Free

      

Bridge Port Usage Charge

   $ 0.12

Conference Leg Usage Charge

   $ 0.03

Meet-Me/Automated Access Bridge Arrangement Option 2/Toll-Free

      

Bridge Port Usage Charge

   $ 0.06

Conference Leg Usage Charge

   $ 0.03

Meet Me/Operator Assisted Bridge Arrangement Option 3/Caller Paid

      

Bridge Port Usage Charge

   $ 0.12

Meet-Me/Automated Access Bridge Arrangement Option 3/Caller Paid

      

Bridge Port Usage Charge

   $ 0.09

Meet-Me/Automated Access Bridge Arrangement Option 2/Toll-Free/Reservationless

      

Bridge Port Usage Charge

   $ 0.05

Conference Leg Usage Charge

   $ 0.03

Meet-Me/Automated Access Bridge Arrangement Option 3/Caller Paid/Reservationless

      

Bridge Port Usage Charge

   $ 0.08

 

AT&T PROPRIETARY

Page 10 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

AT&T Event TeleConference Service - The following rates are stabilized for the
Attachment Term.

 

Call Type

Dial In/Dial Out

--------------------------------------------------------------------------------

  

Price Per Port

Minute of use

--------------------------------------------------------------------------------

Domestic Operator Dial Out

   $ .55

Domestic Toll Free Dial In

   $ .45

Domestic Caller Paid Dial In

   $ .40

 

AT&T Event TeleConference Service

 

Call Type

Dial In/Dial Out

--------------------------------------------------------------------------------

  

Price Per Port

Minute of use

--------------------------------------------------------------------------------

Domestic Operator Dial Out

   $ .55

Domestic Toll Free Dial In

   $ .35

Domestic Caller Paid Dial In

   $ .30

 

AT&T Premier TeleConference Service

 

Call Type

Dial In/Dial Out

--------------------------------------------------------------------------------

  

Price Per Port

Minute of use

--------------------------------------------------------------------------------

Domestic Operator Dial Out

   $ .55

Domestic Toll Free Dial In

   $ .35

Domestic Caller Paid Dial In

   $ .30

 

AT&T PROPRIETARY

Page 11 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

I. AT&T Frame Relay Service – Ports

 

Port Charges Table

 

  •   The following rates apply in lieu of the corresponding rates set forth in
the Service Guide, and are stabilized for the Attachment Term.

 

Domestic and Global Port Installation and Monthly Recurring Charges

 

Port Charges Table

 

Port Speed

(bps)

--------------------------------------------------------------------------------

  Domestic Port Monthly
Charge

--------------------------------------------------------------------------------

  Global Port Monthly
Charge

--------------------------------------------------------------------------------

  Port Installation Charge

--------------------------------------------------------------------------------

56k   $ 526.00C   $ 1,645.00   $ 800.00             AT&T reference date:
12/20/2003

 

 

C = Custom Rate

 

J. AT&T International End-to-End Frame Relay Service (FRS)

 

For International End-to-End FRS, Service Guide Schedule B rates and the
Schedule A Country Availability Matrix will apply to applicable service
components. Note: Not all speeds are available in all countries.

 

K. AT&T IP Enabled Frame Relay-International Service (IPFR-I)

 

For AT&T IP Enabled Frame Relay-International Service, Service Guide Schedule B
rates will apply to applicable service components. Note: Not all speeds are
available in all countries.

 

AT&T PROPRIETARY

Page 12 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

L. AT&T Local Channel Services

 

  •   The following rates are in lieu of the corresponding rates as set forth in
the Service Guide and are stabilized for the Attachment Term.

 

1. AT&T ACCUNET Generic Digital Access (GDA) Service 9.6/56/64 kbps Local
Channel Services

 

Local

Channel
Mileage

--------------------------------------------------------------------------------

 

AT&T ACCUNET
GDA 9.6/56/64 kbps

Local Channel

Fixed Monthly
Charge

--------------------------------------------------------------------------------

 

AT&T ACCUNET
GDA 9.6/56/64 kbps

Local Channel

Per Mile Charge

--------------------------------------------------------------------------------

0-5   $ 220.00   $ 0.00 6-10   $ 267.00   $ 0.00 11-20   $ 295.00   $ 0.00 21-50
  $ 325.00   $ 0.00 51+   $ 250.00   $ 3.50       AT&T Reference date: N/A

 

2. AT&T Terrestrial 1.544 Mbps Local Channel Services – Local Channels furnished
between the Customer’s Premises and the AT&T Central Office

 

Local

Channel
Mileage

--------------------------------------------------------------------------------

 

AT&T Terrestrial
1.544 Mbps

Local Channel

Fixed Monthly
Charge

--------------------------------------------------------------------------------

 

AT&T Terrestrial
1.544 Mbps

Local Channel

Per Mile Charge

--------------------------------------------------------------------------------

0   $ 220.00   $ 0.00 1-5   $ 330.00   $ 0.00 6-10   $ 372.00   $ 0.00 11-20   $
462.00   $ 0.00 21-50   $ 660.00   $ 0.00 51+   $ 550.00   $ 6.60      
AT&T Reference date: N/A

 

(NOTE: Local Channels discounted under an AVA or AVP are not eligible for the
rates or discounts listed in this Pricing Schedule.)

 

AT&T PROPRIETARY

Page 13 of 14

--------------------------------------------------------------------------------

Aegis Communications Group, Inc.   WK-52821V5   

For AT&T Administrative Use Only

       If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.    Master Agreement No. 100523    Attachment No. 14173   
Original Effective Date: July 20, 2000      Amended Effective Date:

 

AT&T Service Order Attachment-Voice/Data Services

 

M. AT&T Private Line Service

 

1. ACCUNET Spectrum of Digital Service InterOffice Channel

 

ACCUNET Spectrum of Digital Service
Interoffice Channel Monthly Charges Speed

--------------------------------------------------------------------------------

  Fixed

--------------------------------------------------------------------------------

  Per Mile

--------------------------------------------------------------------------------

9.6/56/64 kbps   $ 710.00   $ 0.86       AT&T reference date: N/A

 

2. ACCUNET Spectrum of Digital Service InterOffice Channel

 

ACCUNET Spectrum of Digital Service
InterOffice Channel Monthly Charges Channel Speed

--------------------------------------------------------------------------------

  Fixed

--------------------------------------------------------------------------------

  Per Mile

--------------------------------------------------------------------------------

128 kbps   $ 700.00   $ 0.35 192 kbps   $ 714.00   $ 0.36 256 kbps   $ 729.00  
$ 0.37 320 kbps   $ 744.00   $ 0.38 384 kbps   $ 759.00   $ 0.39 448 kbps   $
775.00   $ 0.40 512 kbps   $ 791.00   $ 0.41 576 kbps   $ 807.00   $ 0.42 640
kbps   $ 824.00   $ 0.43 704 kbps   $ 841.00   $ 0.44 768 kbps   $ 858.00   $
0.45       AT&T reference date: N/A

 

3. ACCUNET T1.5 Service Inter Office Channel

 

ACCUNET T1.5 Service
Inter Office Channel Monthly Charges Mileage

--------------------------------------------------------------------------------

  Fixed

--------------------------------------------------------------------------------

  Per Mile

--------------------------------------------------------------------------------

1 – 300   $ 684.00   $ 0.00 301+   $ 260.00   $ 1.57      
AT&T reference date: N/A

 

4. ACCUNET T45 Service InterOffice Channel

 

The following rates apply in lieu of the corresponding rates set forth in the
Service Guide, and are stabilized for the Attachment Term.

 

ACCUNET T45 Service
InterOffice Channel
Monthly Charges Mileage

--------------------------------------------------------------------------------

  Fixed

--------------------------------------------------------------------------------

  Per Mile

--------------------------------------------------------------------------------

1-300   $ 10,000.00   $ 12.00 301+   $ 3,100.00   $ 35.00      
AT&T reference date: NA

 

AT&T PROPRIETARY

Page 14 of 14

--------------------------------------------------------------------------------

 

LOGO [g19309img001.jpg]

 

AT&T MA Reference No. 100523

 

AT&T OneNet Service

Addendum # 1

 

CUSTOMER Legal Name

(“Customer”)

 

AT&T Corp. (or enter AT&T

signing entity) (“AT&T”)

 

AT&T Sales Contact Name

x Primary Contact

Aegis Communications Group  

AT&T Corp.

 

Name Jay W. Kizzia

CUSTOMER Address

  AT&T Corp. Address and Contact   AT&T Sales Contact Information
Street Address 8001 Bent Branch Drive  

55 Corporate Drive

 

Street Address 5501 LBJ Freeway

City Irving

 

Bridgewater, New Jersey 08807

 

City Dallas

State / Province TX Country USA          

State / Province TX Country USA

Domestic / International / Zip Code 75063   Attn: Master Agreement Support Team
  Domestic / International / Zip Code 75240            

Fax 972-778-4482

           

Email jkizzia@att.com

           

Sales/Branch Manager Gayann

           

Reynolds

           

SCVP Name Gayann Reynolds

CUSTOMER Contact

 

AT&T Address and Contact (if

signing entity other than AT&T

Corp.)

 

AT&T Authorized Agent

Information

(if applicable) ¨ Primary Contact

Name Kannan Ramasamy

 

Name

     

Name

   

Title CEO

 

Title

     

Company Name

Telephone 972-830-1827

 

Telephone

     

Agent Address

Fax 972-868-0267

 

Street Address

 

City

   

Email rkannan@aegiscomgroup.com

 

City

     

State / Province                  Country

   

State / Province              Country

           

Domestic / International / Zip Code

 

Domestic / International / Zip Code

           

Telephone

           

Fax              Email

           

Agent Code

CUSTOMER Billing Address

               

Street Address 8001 Bent Branch Drive

               

City Irving

                State / Province TX Country USA                 Domestic /
International / Zip Code: 75063                

 

This Addendum # 1 to AT&T OneNet Service is part of the Agreement between AT&T
and Customer referenced above.

 

AGREED:       AGREED: CUSTOMER: Aegis Communications Group       AT&T Corp. By:
 

/s/ Kannan Ramasamy

      By:  

/s/ Gayann Reynolds

   

(Authorized Signature)

         

(Authorized Signature)

(Typed or Printed Name)

     

(Typed or Printed Name)

(Title)

     

(Title)

(Date)

     

(Date)

 

AT&T and Customer Proprietary

Page 1 of 2

--------------------------------------------------------------------------------

Addendum # 1 to

 

AT&T OneNet Service

 

1. SERVICES AND/OR CONTRACT DOCUMENT NAME

 

AT&T OneNet Service

 

Upon Customers written request, but not more than once in any rolling 12-month
period and no later than the ninth month of any Term year, AT&T will review with
Customer the status of its revenue/volume commitments compared to available
traffic, and the pricing (taken as a whole) of the AT&T services provided
compared to similarly-situated AT&T customers. If AT&T and Customer agree that
revisions to the Attachment or Pricing Schedule could be appropriate in light of
the review conducted, then AT&T and Customer will cooperate in efforts to
develop a mutually agreeable alternative proposal that will satisfy the concerns
of both parties and comply with all applicable legal and regulatory
requirements. By way of example and not limitation, such alternative proposal
may include changes in rates, nonrecurring charges, revenue and/or volume
commitments, discounts, the Term and other provisions. If the parties reach
mutual agreement on an alternative, AT&T will prepare and file any necessary
tariff revisions and/or the parties will sign a contractual amendment, or
replacement Attachment or Pricing Schedule, to implement any mutually agreeable
alternative proposal, subject to all applicable legal and regulatory
requirements. This provision shall not apply to a change resulting from a
decision by Customer to transfer portions of its traffic or projected growth to
carriers other than AT&T. This provision does not constitute a waiver of any
charges, including shortfall charges, incurred by Customer prior to the time any
revised Agreement goes into effect.

 

AT&T and Customer Proprietary

Page 2 of 2

--------------------------------------------------------------------------------

 

LOGO [g19309img001.jpg]

 

RELEASE AND

SETTLEMENT AGREEMENT

 

This Release and Settlement Agreement (“Agreement”) is entered into this 1st day
of June, 2005 by and between AT&T Corp. (“AT&T”) and Aegis Communications Group
(“Customer”).

 

Recitals

 

WHEREAS, Customer has subscribed since October 1, 2000 to AT&T SDN OneNet
Service under Account Number 10008947045 with a $7,400,000 Minimum Annual
Revenue Commitment and a 84 month term (the “Former Service”);

 

WHEREAS, a dispute has arisen concerning Customer’s acknowledgment of certain
commitments and liabilities concerning the Former Service as a result of
unrelated negative changes to Customer’s business (the “Dispute”);

 

WHEREAS, AT&T and Customer now wish to resolve this Dispute;

 

THEREFORE, in consideration of the mutual promises contained herein, the parties
agree as follows:

 

1. Service Migration

 

(a) Customer shall execute all necessary documentation to change to an AT&T SDN
OneNet Service with a $3,400,000 Minimum Annual Revenue Agreement (the “New
Service”). This change shall become effective 1 day June, 2005 (the “Effective
Date”).

 

(b) The New Service shall be for a term of 60 months from the Effective Date.

 

(c) The Former Service shall be terminated as of the Effective Date.

 

(d) AT&T shall waive all tariffed shortfall and termination charges incurred by
Customer in connection with the Former Service on or before the Effective Date.

 

(e) Customer shall remain liable for all usage charges incurred on the Former
Service.

 

2. Release

 

In consideration of the promises contained in this Agreement, AT&T and Customer
hereby release and discharge each other (and each other’s shareholders,
officers, directors, affiliates and successors) from any and all claims,
damages, actions, judgments, obligations, demands or liabilities, known or
unknown, foreseeable or unforeseeable, until and including the date of the
Agreement, which each may have against the other regarding the Dispute.

 

Page 1 of 3

--------------------------------------------------------------------------------

3. Breach of Agreement

 

In the event that Customer does not comply with Section 1 of this Agreement,
AT&T may, at its option and without further notice to Customer, commence an
action against Customer to recover all amounts then owed and outstanding.

 

4. Entire Agreement

 

In addition to Customer’s subscription to the New Service, (see 1 (a) above),
this Agreement is the sole, only, entire and complete agreement of the parties
relating to the subject matter hereof. No statements, promises or
representations have been made by any party to any party, or are relied upon,
and no consideration has been or is offered, promised, expected or held out,
other than as stated in this Agreement. There are no oral or written collateral
agreements. All prior discussions and negotiations have been, and are, merged
and integrated into, and are superseded by, this Agreement.

 

5. Ownership of Claim

 

The parties hereto warrant that they have not assigned or transferred, in any
manner, to any person or entity, any right or interest to which they may be
entitled regarding the dispute between the parties. Each party warrants and
represents to the other party that it is owner and holder of all rights
concerning the claim that is the subject of this Agreement.

 

6. No Admission of Liability

 

This Agreement, the contents thereof or its execution shall not be construed as
any admission of liability by either party.

 

7. Legal Counsel

 

Each of the parties represents that in the execution of this Agreement, and the
negotiations leading thereto, it had the opportunity to consult legal counsel of
its own selection. Prior to the execution of this Agreement by each party, the
party’s attorney, if any, reviewed this Agreement, made any desired changes and
advised the party with respect to the advisability of making the settlement and
release provided herein and of executing this Agreement.

 

8. Applicable Law

 

This Agreement shall be construed in accordance with and be governed by the
internal laws of the State of New York in effect as of the date of execution.

 

Page 2 of 3

--------------------------------------------------------------------------------

9. Enforcement of Agreement

 

If any action at law or in equity, including an action for declaratory or
injunctive relief, is brought to enforce or interpret the provisions of this
Agreement, the prevailing party shall be entitled to all of its costs in
prosecuting or defending said action, including a reasonable amount of its
attorneys’ fees, which may be set by the court in which the action for
enforcement if brought, or in separate action for that purpose, in addition to
any other relief to which the prevailing party may be entitled.

 

10. Confidentiality

 

The parties agree to keep both the fact of and consideration for this Agreement
confidential and agree not to disclose it to others (unless required by law,
regulation, a court or regulatory agency of competent jurisdiction, or for the
purposes of financial reporting). Customer further agrees that, if asked about
the dispute described herein, Customer will respond only that the dispute has
been resolved satisfactorily.

 

11. Miscellaneous

 

(a) The delay or failure of a party to exercise any right, power or privilege
hereunder or failure to strictly enforce any breach or default shall not
constitute a waiver with respect thereto and no waiver of any such right, power,
privilege, breach or default on any one occasion shall constitute a waiver
thereof on any subsequent occasion unless clear and express notice thereof in
writing is provided.

 

(b) If any provision of this Agreement is held to be invalid or unenforceable,
all other provisions shall nevertheless continue in full force and effect.

 

IN WITNESS WHEREOF, the parties have affixed their signatures effective as of
the date first above written.

 

AT&T CORP.       AEGIS COMMUNICATIONS GROUP /S/    MARY ELLEN MAHAN      
/S/    KANNAN RAMASAMY (Authorized Signature)       (Authorized Signature)     
       (Typed or Printed Name and Title)       (Typed or Printed Name and Title)
8/16/05       7/29/05 (Date Signed)       (Date Signed)

 

THIS AGREEMENT IS NOT ACCEPTED UNTIL SIGNED BY AT&T.

 

Page 3 of 3

--------------------------------------------------------------------------------

 

LOGO [g19309img001.jpg]

 

AT&T MA Reference No. 100523

 

AT&T Voice/Data Service

Service Order Attachment

 

CUSTOMER Legal Name (“Customer”)

  

AT&T Corp. (or enter AT&T signing entity)

(“AT&T”)

  

AT&T Sales Contact Name

x Primary Contact

Aegis Communications Group   

AT&T Corp.

  

Name Jay W. Kizzia

CUSTOMER Address

   AT&T Corp. Address and Contact    AT&T Sales Contact Information Street
Address 8001 Bent Branch Drive   

55 Corporate Drive

  

Street Address 5501 LBJ Freeway

City Irving

  

Bridgewater, New Jersey 08807

  

City Dallas

State / Province TX Country USA

       

State / Province TX Country USA

Domestic / International / Zip Code 75063

  

Attn: Master Agreement Support Team

  

Domestic / International / Zip Code 75240

         

Fax 972-778-4482

    

Email mast@att.com

  

Email jkizzia@att.com

         

Sales/Branch Manager Gayann Reynolds

         

SCVP Name Gayann Reynolds

CUSTOMER Contact

  

AT&T Address and Contact (if signing

entity other than AT&T Corp.)

  

AT&T Authorized Agent Information

(if applicable) ¨ Primary Contact

Name Kannan Ramasamy

  

Name

  

Name

Title CEO

  

Title

  

Company Name

Telephone 972-830-1827

  

Telephone

  

Agent Address

Fax 972-868-0267

  

Street Address

  

City

Email rkannan@aegiscomgroup.com

  

City

  

State / Province                  Country

    

State / Province                  Country

  

Domestic / International / Zip Code

    

Domestic / International / Zip Code

  

Telephone

         

Fax

         

Email

         

Agent Code

CUSTOMER Billing Address

          Street Address 8001 Bent Branch Drive           City Irving          
State / Province TX Country USA           Domestic / International / Zip Code:
75063          

 

This Service Order Attachment (and its schedules) is part of the Agreement
between AT&T and Customer referenced above.

 

In the event of a conflict among terms, the order of descending priority shall
be this Service Order Attachment, the Agreement’s general terms and conditions,
and the AT&T Service Guide.

 

Customer hereby places an order for:

 

¨ New Attachment    x Amendment to Attachment No. 14173, which amends and
restates the Service Order Attachment and provides that any Addendum to the SOA
that is not attached to this Amendment is not amended hereby and remains in
effect.

 

AGREED:       AGREED: CUSTOMER: Aegis Communications Group       AT&T Corp. By:
 

/s/ Kannan Ramasamy

      By:  

/s/ Gayann Reynolds

   

(Authorized Signature)

         

(Authorized Signature)

(Typed or Printed Name)

     

(Typed or Printed Name)

(Title)

     

(Title)

(Date)

     

(Date)

 

AT&T and Customer Proprietary

AT&T Voice and Data Service

Page 1 of 1