Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

EXHIBIT 10.22E

 

FIFTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

This fifth AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc.
(“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The
Effective Date of this Amendment is the date last signed below.  CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the
“Agreement”) and now desire to amend the Agreement in accordance with the terms
and conditions set forth in this Amendment. If the terms and conditions set
forth in this Amendment shall be in conflict with the Agreement, the terms and
conditions of this Amendment shall control. Any terms in initial capital letters
or all capital letters used as a defined term but not defined in this Amendment
shall have the meaning set forth in the Agreement. Upon execution of this
Amendment by the Parties, any subsequent reference to the Agreement between the
Parties shall mean the Agreement as amended by this Amendment. Except as amended
by this Amendment, the terms and conditions set forth in the Agreement shall
continue in full force and effect according to their terms.

 

CSG and Customer agree to the following as of the Effective Date:

 

1.

Customer desires to use and CSG agrees to provide CSG’s Stored Payment
Instruments (hereinafter “Stored Payment Instruments” or “SPI”) services.  CSG
will provide Stored Payment Instruments to Customer pursuant to the terms of the
Agreement and as further described in Attachment 1, attached hereto and
incorporated herein by reference, and, in accordance with the terms set forth in
Attachment 1.

 

2.

(a)  Schedule C of the Agreement entitled “Recurring Services” is hereby amended
by adding the following to the list of Services:

 

 Stored Payment Instruments…………………………………………………………..………Exhibit C-3(f)

 

(b)  Additionally, Schedule C-3, “Financial Services,” is hereby amended by
adding Exhibit C-3(f), “Stored Payment Instruments,” attached to this Amendment
at Attachment 1, and incorporated herein by reference.

 

3.

As a result, upon execution of this Amendment and pursuant to the terms and
conditions of the Agreement, which includes Exhibit C-3(f), “Stored Payment
Instruments,” Schedule F, Fees, Section III. Payment Procurement, of the
Agreement shall be amended to add a new Subsection I. entitled “Stored Payment
Instruments” as follows:

 

CSG SERVICES

III.

Payment Procurement

I.

Stored Payment Instruments

 

Description of Item/Unit of Measure

Frequency

Fee

1.    SPI Setup/Implementation Fees (Note 1) (Note 6)

*** *******

 

*****

2.    ******* SPI Transaction Fees (Note 2) (Note 4) (Note 5)

 

 

 

•    ** ** ******* SPI Transactions

*******

$

******

•     ******* to ********* SPI Transactions

*******

$

******

•     *********+ SPI Transactions

*******

$

******

3.    Payment Profile Storage Fees (Note 2) (Note 3) (Note 5)

 

 

 

•     ** ** ******* Payment Instruments

*******

$

******

•     ******* to ********* Payment Instruments

*******

$

******

•     *********+ Payment Instruments

*******

$

******

4.    SPI Test Environment Setup/Implementation Fees (Note 7)

*** *******

 

*****

5.    ******* Test Environment Maintenance Fees (per each test system requested)
(Note 8)

*******

$

******

6.    Customization Fees (Note 9)

*** *******

 

*****

Note 1:  SPI Setup and Implementation Fees shall be set forth in a mutually
agreed upon statement of work.

Note 2:  ******* SPI Transaction Fees and Payment Profile Storage Fees are
********** *** *** ***********.

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

Note 3:  For purposes of SPI, “storage” means storage of each Payment Profile
that will be accessible to Customer’s customer service representatives (“CSRs”)
and Subscribers; each Payment Profile will contain *** (*) Stored Payment
Instrument.

Note 4:  An SPI transaction occurs when a Stored Payment Instrument ** **** ** *
********** ** **** * ******* ******* ** ******* ******* (“SPI Transaction”).

Note 5:  The SPI ******* Transaction Fees and Payment Profile Storage Fess will
be subject to ****** ******** pursuant to Section *** of the Agreement.

Note 6:  Customer shall have *** (*) or more separate agreements with payment
instrument processors and, as such, shall incur additional fees outside of this
Amendment and the Agreement.

Note 7:  CSG will implement Stored Payment Instrument into the SPI test
environment.

Note 8:  Customer may terminate the SPI Test Environment Maintenance Fee upon
****** (**) ****’ prior written notice (email shall be sufficient) to CSG and
Customer shall have no further obligation for any Support Services following
such termination, etc.

Note 9:  Customizations to Customer’s Precision eCare® may be requested by
Customer pursuant to fees and terms specified in a Statement of Work.

 

4.

Schedule H, SUPPORT SERVICES FOR THE PRODUCTS, shall be amended by adding the
new Section VII. as follows:

 

“VII.  Non-production Customer Test Environment Support

Support of CSG non-production test environments are provided by the CSG
International Service Desk (ISD).

 

The following support will be provided for the non-production Customer Test
Environments:

 

·

Customer test systems are active **** excluding published *********** *******
and ************ ***********

·

Issues can be reported to the ISD anytime but will only be worked between the
hours of *:** ***.-*:** **** **, ****** through ******, unless otherwise
outlined in a different agreement

·

CSG will communicate  information to Customer related to changes occurring in
the non-production Customer Test Environment

·

Non-production Customer Test Environments run the current production software
codebase except during the period known as ‘***-*******’ which occurs
approximately **** (*) ***** prior to production releases.

 

*There will be no **-****, ***** ***** or ******* ******* unless otherwise
agreed to by the parties.  In the event internal CSG resources are working on
Customer’s production environment items, production matters will take priority
over non-production test systems

 

*Non-production Customer Test Environments run the current production software
codebase except during the period known as ‘***-*******’ which occurs
approximately **** (*) ***** prior to production releases.  During the
‘***-*******’ time period, non-production customer test environments will be
updated with the development testing codebase.”

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

THIS AMENDMENT is executed on the day and year last signed below (“Effective
Date”).

 

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

CSG SYSTEMS, INC. (“CSG”)

 

By:  /s/ Peter Kiriacoulacos

 

By:  /s/ Michael J Henderson

 

Name: Peter Kiriacoulacos

 

Name:  Michael J. Henderson

 

Title:  Executive Vice President & Chief Procurement Officer

 

Title:  EVP Sales & Marketing

 

Date:  10-17-13

 

Date:  9/23/13

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

ATTACHMENT 1

 

EXHIBIT C-3(f)

Stored Payment Instruments  

 

1.

Stored Payment Instruments Service.  The CSG Stored Payment Instruments service
enables the storage of Payment Instruments (defined below) for Customer’s
Subscribers who have opted in to store such Payment Instruments.  Stored Payment
Instruments is available to Customer’s customer services representatives
(“CSRs”), Subscribers, and third party vendors.  Stored Payment Instruments may
be utilized by Subscribers with both one-time and recurring credit card, debit
card and ACH accounts (the “Payment Instruments”) to make payments on
Subscribers’ selected accounts using registered Payment Instruments stored in
Subscribers’ Payment Profile(s).  

 

Payment profiles will be established by CSRs and Subscribers, at Subscribers’
option, and stored by CSG and will include certain of Subscriber’s personal data
and such Subscribers’ Payment Instrument(s) (the “Payment Profiles”).

 

2.

Requirements. Customer is responsible for establishing processing agreements
with CSG and applicable third party vendors.  

 

Customer is responsible for establishing a merchant agreement with CSG-approved
credit and debit card vendors and ACH processor(s) and for all credit card and
debit card related fees passed through or assessed by merchant banks, card
processors, acquirers, issuers, ****, **********, ********, ******** *******,
****, ****, and *****, or any other entity involved in the processing of SPI
Transactions.  Such related fees may include, but not necessarily be limited to,
interchange fees, assessment fees, per transaction fees, network security fees,
switch fees, and administrative fees.  Customer is responsible for adhering to
all applicable regulations that may be mandated by the card associations, debit
networks, payment card industry, or other regulatory entity.

 

Customer is responsible for obtaining approval from each Subscriber prior to
storing Payment Instruments and related Subscriber data to be used for Stored
Payment Instruments.

 

CSG will support the ******* SPI release version **** *** *** (*) ***** *******
of the interface at any given time.  Customer shall be required to upgrade its
version of the interface so as to maintain currency within the Application and
ensure CSG’s ability to support the Customer’s version of the interface.

 

Stored Payment Instruments will require customization of Customer’s Precision
eCare®.

 

Stored Payment Instruments will require Customer to have access to CSG Vantage®
Plus for Account Updater reports.

 

3.

Use of Stored Payment Instruments Information.  Customer and CSG agree that all
information and data accessed through Stored Payment Instruments is
“Confidential Information” and as such shall be kept strictly confidential in
accordance with the Agreement.

 

4.

Dependencies.  Account Updater reports will be available to Customer via
Customer’s access to Vantage Plus.

 

5.

Limitation of Liability.  CSG SHALL NOT BE LIABLE FOR ANY DAMAGES IN ANY ACTION,
WHETHER BASED ON CONTRACT, TORT OR STRICT LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH CSG’S PROVISION OF THE STORED PAYMENT INSTRUMENTS SERVICES
HEREUNDER, OR THE PERFORMANCE OR FAILURE TO PERFORM ANY STORED PAYMENT
INSTRUMENTS SERVICES HEREUNDER, IN EXCESS OF THE FEES ACTUALLY PAID BY CUSTOMER
FOR STORED PAYMENT INSTRUMENTS SERVICES TO CSG DURING THE MONTH IN WHICH THE
DAMAGE OR INJURY IS ALLEGED TO HAVE OCCURRED. CSG shall not be responsible for
any interchange fees or for any downgrade or shift in interchange qualification
arising out of or in connection with the STORED PAYMENT INSTRUMENTS services.