Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.24AU

 

NINETY-SECOND AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

TIME WARNER CABLE INC.

 

 

This Ninety-second Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”), and Time Warner Cable Inc.
(“TWC”).  CSG and TWC entered into a certain CSG Master Subscriber Management
System Agreement executed March 13, 2003 (CSG document no. 1926320), and
effective as of April 1, 2003, as amended (the “Agreement”), and now desire to
further amend the Agreement in accordance with the terms and conditions set
forth in this Amendment.  If the terms and conditions set forth in this
Amendment shall be in conflict with the Agreement, the terms and conditions of
this Amendment shall control.  Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement.  Upon execution of this Amendment
by the parties, any subsequent reference to the Agreement between the parties
shall mean the Agreement as amended by this Amendment.  Except as amended by
this Amendment, the terms and conditions set forth in the Agreement shall
continue in full force and effect according to their terms.

 

CSG and TWC agree as follows as of the date last signed below (the "Effective
Date"):

 

1.

TWC desires to use and CSG agrees to provide CSG Data Publisher, as described
herein, under the Agreement.  Therefore, upon execution of this Amendment, the
following changes are hereby made to the Agreement:

 

 

a)

The "Additional Services" section of Schedule C, "Basic Services and Additional
Services and Associated Exhibits," of the Agreement shall be amended to include
the following:

 

 

CSG Data Publisher ("Exhibit C-12"); and

 

 

b)

Schedule C, entitled "Basic Services and Additional Services and Associated
Exhibits," of the Agreement shall be amended to add the description reflected in
Exhibit C-12, attached hereto ("Exhibit C-12"), under "Services Description."

 

2.

Further, upon execution of this Amendment and pursuant to the terms and
conditions of the Agreement, Schedule F, "Fees," Section III, "Advanced
Reporting," shall be amended to add a new Subsection C entitled "CSG Data
Publisher" to include the following fees for CSG Data Publisher:

 

CSG PRODUCTS

III. Advanced Reporting

C. CSG Data Publisher

Description of Item/Unit of Measure

Frequency

Fee

1. CSG Data Publisher Subscription Fees  (Note 1) (Note 2) (Note 4) (Note 6)

********

*****

2. Maintenance Fees (Note 3) (Note 5)

********

$**********

Note 1: CSG Data Publisher Subscription Fees  will include the infrastructure
build out, implementation, and delivery of CSG Data Publisher to Customer,
pursuant to that certain Statement of Work (CSG document no. 4100611) to be
executed by the parties.

Note 2: The CSG Data Publisher Fees are based on TWC’s ********* ***********
(including ******* ******) processing on ACP as of the Effective Date of the
Ninety-second Amendment of the Agreement (CSG document no. 2506349).  The
Parties agree to execute a separate Statement of Work and/or amendment, as
applicable, for implementation of CSG Data Publisher to Non-ACP Subscribers that
will include additional fees for such implementation.

Note 3: Maintenance Fees specified above will include up to ****** (**) *****
per ***** of additional support for activities outside of administration, issue
resolution and general maintenance of CSG Data Publisher; any additional support
in excess

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

of such ****** (**) ***** per ***** must be set forth in a separate Statement of
Work and shall be provided at TWC's then-current Technical Services rate. 

Note 4: In the event, TWC requests additional CSG Data Publisher Objects, such
requests will be set forth in a separate Statement of Work and/or amendment, as
applicable.

Note 5: The Maintenance Fees shall be subject to annual increase pursuant to
Section 5.4 of the Agreement.

Note 6: CSG shall invoice TWC for the CSG Data Publisher Subscription Fees upon
execution by the parties of the Ninety-second Amendment of the Agreement (CSG
document no. 2506349).

 

3.

For avoidance of doubt, Participating Affiliates may participate hereunder
without incurring any additional fees and without any requirement that such
rights be set forth in any such Participating Affiliate’s Affiliate
Addendum.  In addition to the termination rights set forth above and in Article
6 of the Agreement, TWC shall also have the right to terminate any Participating
Affiliate’s participation hereunder, without notice to CSG.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives as of the Effective Date.

 

TIME WARNER CABLE INC. (“TWC”)

CSG SYSTEMS, INC. (“CSG”)

 

 

By: /s/ James Manchester

 

By:  /s/ Joseph T. Ruble

 

Name: James Manchester

 

Name:  Joseph T. Ruble

 

Title:  Senior Vice President

 

Title:  EVP,CAO & General Counsel

 

Date:  July 20, 2015

 

Date:  25 July 2015

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

Exhibit C-12

 

Service Description

 

1.

CSG Data Publisher Description

CSG will publish and apply CSG Vantage® and CSG Vantage® NRT updates to a TWC
hosted relational data store (the "TWC Data Store") which will provide TWC with
the ability to update the TWC Data Store, based on the CSG Vantage® and the CSG
Vantage® NRT objects (the “CSG Data Publisher Objects”) identified in Attachment
1 to this Exhibit C-12, attached hereto and incorporated herein by reference.

 

2.

TWC Supported Environment for CSG Data Publisher  

 

CSG and Customer agree that the TWC Data Store will operate on a database
version that is compatible with CSG data attributes.  The CSG database, as
initially deployed, will be minimally on Oracle version 11.2 or higher. TWC will
notify CSG not less than ****** (**) **** in advance of any changes to the
location of the TWC Data Store, the relational database management software, or
the operating system of the supported environment.

 

3.

Software Release Enhancements

 

CSG will provide scheduled releases with enhancements to update the CSG Data
Publisher Objects identified in Attachment 1.  CSG will make such enhancements
available at no additional cost to TWC. TWC will be responsible for modifying
the CSG Data Publisher table structures to support the new, changed, or deleted
fields that are impacted by the scheduled releases.

 

Any such enhancements resulting in changes to the frequency of the CSG Data
Publisher feeds (e.g., from batch to real time feeds) will be addressed through
a subsequent Statement of Work and/or amendment.

 

4.

Support  

 

CSG shall provide support for CSG Data Publisher and problems shall be reported
and resolved in accordance with Priority Level 3 as set forth in Section II of
Schedule H of the Agreement.  CSG's support obligations shall continue through
the earlier of (a) termination or expiration of the Agreement (and any
Termination Assistance Period, as defined in the Agreement) or (b) such time as
TWC ceases its use of Data Publisher services.

 

5.

Disaster Recovery  

 

Schedule L, Disaster Recovery Plan, of the Agreement is amended to add CSG Data
Publisher under the **** *** classification.

 

6.

Additional Terms

 

 

a)

CSG will:

 

 

§

apply full file refreshes in support of release/data model changes, passers and
transfers where required, on behalf of and at Customer's request

 

 

§

secure the data in transmission to the TWC Data Store

 

 

§

provide the Data Definition Language (DDL) necessary to TWC

 

b)TWC will:

 

§

procure and operate the TWC Data Store

 

 

§

provide database administration functions for the TWC Data Store

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

Attachment 1

to

Exhibit C-12

 

CSG Data Publisher Objects

 

Objects

CSG Vantage® Tables  

Update Method

TWC Data Store ("DWH") Tables

CSG Vantage® NRT Tables

Business Parameters

***_****_****

********/****

 

 

 

***_*****

********/****

 

 

 

***_****

********/****

 

 

 

****_********

********/****

 

 

 

***_***_****

********/****

 

 

 

***_***

********/****

 

 

 

***_********_*****_*****

********/****

 

 

 

***_*******_*****_*****

********/****

 

 

 

***_**_***_*****

********/****

 

 

 

 

 

 

 

Account

***_****

******

 

***_*******

 

***_*******

******

 

***_*******

 

***_*******

******

 

 

 

***_****_********

******

 

 

 

***_***_****

******

 

 

 

***_***

******

 

 

 

***_******

******

 

 

 

***_******

******

 

 

 

 

 

 

 

Account Receivables

***_****

********/****

 

 

 

***_*****_**********

********/****

 

 

 

***_****_**********

********/****

 

 

 

 

 

 

 

Customer

***_****

******

***_***

 

 

***_*******

******

***_***

 

 

***_***_****

******

DECS_CUS_DATA

 

 

 

 

 

 

Customer Value

***_****_*****

******

***_***

 

 

 

 

 

 

House

***_****

******

***_***

 

 

***_***

******

***_***

 

 

***_*****

******

***_***

 

 

 

 

 

 

Orders

***_*****_****

******

***_***

***_***_*****_**** *** ***_***_*****_****

 

***_*****_****_***

******

***_***

***_***_*****_****_*** *** ***_***_*****_****_***

 

***_*****_****

******

***_***

***_***_*****_****

 

***_*****_****_***

******

***_***

***_***_*****_****_*** *** ***_***_*****_****_***

 

***_*******_****

******

***_***

***_***_*******_**** *** ***_***_*******_****

 

***_*******_****_***

******

***_***

*** ***_*******_****_*** ***_***_*******_****_***

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

Objects

CSG Vantage® Tables  

Update Method

TWC Data Store ("DWH") Tables

CSG Vantage® NRT Tables

Items

***_****_****

******

***_***

***_***_*****

 

***_****_****

******

***_***

***_***_*****

 

***_***_****

******

***_***

 

 

 

 

 

 

Jobs

***_****

******

***_***

***_***

 

***_****_***_****

******

***_****_***_****

 

 

 

 

 

 

Equipment

***_***

******

***_***

***_***_********

 

***_****

******

***_***

***_***_********

 

***_****

******

***_***

***_***_**** *** ***_***_****

 

***_******

******

***_***

***_***_******

 

***_****_***

******

***_***

***_***_****_***

 

***_*****

******

***_***

***_***_*****

 

 

 

 

 

Monetary

***_******

**** ******

 

 

 

***_****_****

**** ******

 

 

 

***_***_****_****

**** ******

 

 

 

 

 

 

 

Payments

***_******_*****_*******

********/****

 

***_***_*******_*******

 

 

 

 

 

 

 

 

 

 

Voice Tables

***_****_***

********/****

 

 

 

***_****_****_***

********/****

 

 

 

 

Notes:

 

·

Update tables are updated through insert/change/delete records.  

 

·

Load append tables are simply new records appended (versus updated)

 

·

Truncate / load table records are removed and replaced every night