Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and

the Redacted Material has been separately filed with the Commission,” and places
where information has

been redacted have been marked with (***).

EXHIBIT 10.22D

FOURTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

This FOURTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc.
(“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The
Effective Date of this Amendment is August 1, 2013. CSG and Customer entered
into a certain CSG Master Subscriber Management System Agreement (CSG document
#2501940) with an effective date of March 1, 2013 (the “Agreement”) and now
desire to amend the Agreement in accordance with the terms and conditions set
forth in this Amendment. If the terms and conditions set forth in this Amendment
shall be in conflict with the Agreement, the terms and conditions of this
Amendment shall control. Any terms in initial capital letters or all capital
letters used as a defined term but not defined in this Amendment shall have the
meaning set forth in the Agreement. Upon execution of this Amendment by the
Parties, any subsequent reference to the Agreement between the Parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

CSG and Customer agree to the following:

 

1.

CSG and Customer desire to change the existing pricing structure of Customer’s
Precision eCare® Payment Kiosk to a subscription pricing model (the “Kiosk
Subscription Program”). Therefore, Exhibit C-4, Attachment A, to the Agreement,
section entitled “Module E – Branded Payment Kiosk” shall be amended to add the
description for Module E – Kiosk Subscription Program on Exhibit A to this
Amendment.

 

2.

As a result, Schedule F, Fees, CSG SERVICES, subsection III. Payment
Procurement, subsection D, shall be amended to add a new fee table for Precision
eCare® (Payment Kiosk) Module E-Kiosk Subscription Program, as follows:

D.1. Precision eCare® (Payment Kiosk) Module E-Kiosk Subscription Program

   

 

   

Description of Item/Unit of Measure

      

Frequency

   

Fee

   

   

1. Kiosk Subscription Fee (per ****) (**** *) (**** *)

      

********

   

$

********

   

Note 1: Regarding kiosks purchased after the Effective Date of this Amendment,
the Kiosk Subscription Fee shall be invoiced ******** for a period of *****
(*) ***** during the life of each unit. The first payment shall be invoiced upon
delivery of such Kiosk unit, and the remaining *** (*) ******** will be invoiced
each **** on the *********** ***** of when such Kiosk unit was initially
delivered. The Kiosk Subscription Fee is ************* and ***-**********,
subject to the terms of Exhibit A and the Agreement, and is subject to
adjustments upon an increase in fees by CSG’s third party providers and is
subject to annual increases pursuant to Section 5.4, Adjustment to Fees, of the
Agreement. In the event the Kiosk Subscription is terminated for any reason
other than cause by Customer, subsequent annual fees not already invoiced will
be invoiced in accordance with the terms of Exhibit A, section 2 entitled
“Cancelation/Termination Policy”.

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

Note 2: Kiosk Subscription Fee includes:

 

·

Kiosk unit enclosure

 

·

Integration and delivery of unit’s peripheral devices including the required
drivers/firmware. Those Hardware components include and are limited to the
components set forth in Attachment 1 to Exhibit A to this Amendment.

 

·

The custom paint, decals and labels that Customer has selected for its units as
of the Effective Date of this Amendment. If these items are modified or updated
in the future by Customer, CSG reserves the right to increase the subscription
price.

 

·

Payment Kiosk Maintenance which includes annual maintenance and support of the
Software and future CSG defined enhancements specific to CSG Software.

 

·

Any required third party software license, including the PC’s operating system,
and the third party touchscreen and device software.

 

·

CSG project management / implementation of new units and replacement units.

 

·

Solutions Support Center, Web Operations and Strategic Business Unit support.

 

·

Extended *****-*** **** ***** On-Site Field Service and Warranty Plan as set
forth in Attachment 2 to Exhibit A to this Amendment.

 

·

Life-cycle management provided by CSG including end of life notifications and
replacement unit ordering, planning, and coordination.

 

·

Vendor designated environment (for purposes of kiosk units “Vendor DEG”)
compliance and support provided by CSG for the *****-*** **** ***** life span of
each unit is included in the subscription model program. CSG will not fund
Hardware upgrades, but will ensure all kiosk units will be Vendor DEG compliant
throughout their *****-*** **** ***** life.

 

·

In the event a kiosk has a remaining life span upon expiration or termination of
the Agreement, the terms of Exhibit A, section 2 entitled
“Cancelation/Termination Policy”, shall govern payment of fees.

 

3.

For existing kiosks not purchased under the Module E – Kiosk Subscription
Program, CSG and Customer agree to continue to support these units within the
CSG Care Express (Payment Kiosk) Module E, Part 1 pricing structure, as set
forth in Schedule F, Fees, CSG SERVICES, subsection III. Payment Procurement,
subsection D. CSG Care Express (Payment Kiosk) Module E, Part 1, through the end
of their life (*****-*** **** ****** from initial deployment). As set forth in
Note 2 in subsection D. referenced in the preceeding sentence, the Payment Kiosk
Maintenance (per ****) fee includes ****** maintenance and support of the
Software and future CSG defined enhancements specific to CSG’s software. In
addition to ****** Payment Kiosk Maintenance invoices for such kiosk, each
existing kiosk unit not purchased under the Kiosk Subscription Program will also
be ******** ** ****** ******* (“Subscription Model Benefit Premium”) as set
forth in the fee table below. This premium will continue through the *****-***
**** ***** life of the unit, which will allow each unit to be included in the
Kiosk Subscription Program and receive all the same benefits of new units
brought into the Kiosk Subscription Program (some exclusions and conditions
apply as set forth in Exhibit A to this Amendment). Existing Kiosks will be
identified in Exhibit B and shall be updated via a mutually agreed upon
Statement of work. CSG and Customer agree that a subsequent Statement of Work
under this Amendment shall update the list of existing kiosks owned by Customer,
the life of the unit and the time frame for replacement of the unit. As a
result, Schedule F, Fees, CSG SERVICES, subsection III. Payment Procurement,
subsection D, shall be amended to add the following new fees as follows:

   

 

   

Description of Item/Unit of Measure

   

Frequency

   

Fee

   

   

10. Subscription Model Benefits Premium (for existing units as of *** ** ****,
only) (fee is assessed and counted on a ******* basis but is invoiced on an
****** basis along with the ****** CSG software maintenance and license fee for
each unit) (**** *) (**** **

      

   

*******

   

$

*****

   

   

2 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

Note 7: Subscription Model Benefits Premium Fee for existing units includes:

 

·

Solutions Support Center, Web Operations and Strategic Business Unit support.

 

·

On-Site Field Service and Warranty Plan as set forth in Attachment 2 to Exhibit
A to this Amendment. The period of this warranty is equal to the months during
which the monthly premium is invoiced and paid. Each unit will be covered by the
warranty through the *****-****** ****** ***** of its life from original
deployment.

 

·

Life-cycle management provided by CSG including end of life notifications and
replacement unit ordering, planning, and coordination.

 

·

Vendor DEG compliance and support provided by CSG for the *****-*** **** *****
life span of each unit included in the subscription model program. CSG will not
fund Hardware upgrades, but will ensure all kiosk units will be Vendor DEG
compliant throughout their *****-*** **** ***** life. This benefit will only
apply to units purchased on or after **** ** **** and/or units that have
received the Kiosk 2.0 software upgrade. Units deployed before this date that
are running the Kiosk 1.0 software will be covered by the warranty benefits and
will receive end of life management and support, but are not guaranteed by CSG
to be Vendor DEG compliant. Additionally, units that have a ********** ****
****** cash acceptor may receive this benefit, but this specific device will be
excluded from the warranty and onsite agreement.

 

·

A kiosk unit will not officially begin its coverage period or receive the
benefits of the support model until any and *** ******** ******* ** ****** ***
******** *** ******** have been settled for the unit.

 

·

For clarification purposes the Subscription Model Benefits Premium Fee for
existing units does not include CSG’s Payment Kiosk Maintenance.

 

·

The Parties acknowledge and agree as existing kiosks conclude the *****-******
****** ***** of their life span, CSG shall no longer invoice Customer the CSG
Payment Kiosk Maintenance for the kiosk and disposal of the kiosk shall occur in
accordance with Exhibit A to this Amendment.

Note 8: Pricing exception for units with an existing warranty plan:

 

·

An exception will exist for units that already have purchased some form of
warranty. The remaining value of the warranty (calculated by the ****** **** ***
*** ******** ******* ** *** **** ******* **** ** *** ******** ********** ** ***
********* ****** **** ** ********) will be deducted from the $**/***** to reach
an applicable fee for these units. Once the initial coverage period is reached,
the unit will revert to the standard monthly premium throughout its remaining
life. Upon identification of the existing models, CSG will provide via Statement
of Work or LOA a unit-by-unit breakdown of the fees owed.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives.

   

 

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

   

CSG SYSTEMS, INC. (“CSG”)

   

By: /s/ Peter Kiriacoulacos

   

   

By: /s/ Joseph T Ruble

   

Name: Peter Kiriacoulacos

   

   

Name: Joseph T. Ruble

   

Title: Executive Vice President & Chief Procurement Officer

   

   

Title: EVP, CAO & General Counsel

   

Date: 9-9-13

   

   

Date: 16 Sept 2013

   

3 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

EXHIBIT A

Module E – Kiosk Subscription Program:

 

·

This module extends the Precision eCare® application, in an integrated fashion,
to self-service kiosks. The Kiosk application allows for subscribers to view and
pay their bill using Cash, Credit, Debit, or Check. This is accomplished by
extending the Precision eBPP® web application to the self-service Kiosk and
updates the subscribers account on the CSG billing system through a common
interface. As of the ***** ******* ** ****, CSG worked with Customer to deploy
this solution enterprise by way of the Customer’s service layer in order for the
Precision eBPP® web application to post transactions to multiple Customer
billing systems.

 

·

Additional terms and conditions specific to Module E, the Kiosk Subscription
Program and the Thinman kiosk Hardware unit and operating system software are as
follows:

 

(a)

Ownership. Rights to the Hardware shall transfer from the manufacturer to
Customer upon delivery of the Hardware. Customer assumes risk of loss upon
delivery. Upon delivery Customer assumes any and all responsibility and
liability for the Hardware, including but not limited to: the Hardware location;
installation site; accessibility; connectivity; compliance with ordinances,
regulations and/or statues whether federal, state or locally imposed, except for
the applicable provisions of the Americans with Disabilities Act.

 

(b)

Kiosk Subscription Program.

 

1.

Term Commitment

 

·

A ***** *** **** fee commitment by Customer shall be required per unit which
provides *****-*** **** ****** of coverage under the Kiosk Subscription Program

 

·

The Kiosk Subscription Program fees shall begin on the date the kiosk unit is
delivered to Customer’s site. Placing a unit into an inactive or stored state
does not suspend the warranty or shelf life timelines.

 

·

In the event the Agreement ends while there are active subscription commitments
remaining under the Kiosk Subscription Program, Customer shall pay the
termination fees to CSG as set forth in the “Cancelation/Termination Policy”
below.

 

2.

Cancelation/Termination Policy:

 

·

Customer may cancel the Kiosk Subscription Program for any given kiosk unit at
any point during that unit’s life. The Subscription Program termination fees
will be applicable when the subscription is canceled by Customer for any given
unit at any point. The Subscription Program termination fee policy requires
payment by Customer of *****-***** ***** of the remaining Subscription Fee which
would have been due over the remaining term which is payable to CSG upon
cancellation of that unit’s subscription. As ***** *** equal Subscription Fee
payments are committed to and due over the life of the unit for each unit
purchased by Customer, the fee for cancelling the Kiosk Subscription Program
will be equal to the *** ** *** ********* Subscription Fee due for the specified
unit ********** ** *****-***** *****. Upon cancellation of, or election not to
renew, the Kiosk Subscription Program for any unit, that kiosk unit will no
longer have access to CSG’s kiosk software application. Customer may sell or
otherwise transfer title of the Hardware to another party (“Transferee”),
provided, however, that Customer may not sell or transfer any software provided
by CSG and in order for Customer to transfer any Hardware to another party,
Customer must first be compliant with the provisions of Subsection (d) of this
Exhibit A.

 

·

By way of example, if the unit’s subscription fee was **** ******** *** *******
********$********* *** ****, and the subscription was canceled when *** ***
***** of fees were remaining under the Kiosk Subscription Program, Customer
would pay CSG a termination fee of *****-***** ***%* of the sum of the fees due.
$******** + $******** = $********** ***** *** = $********* due to CSG.

   

4 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

 

·

In the event Customer chooses not to renew the subscription and replace the
existing kiosk, Customer shall not incur or be invoiced any additional fees, but
all fees duly invoiced shall be paid and any amounts previously paid shall be
non-refundable.

 

3.

Life Cycle Management

 

·

Each kiosk unit will be assigned a *****-*** **** ***** life that shall commence
when the Kiosk Subscription Program fees begin.

 

·

CSG will facilitate the life cycle management and replacement schedule of all
units before or on the last day of the *****-*** **** ***** mark of each unit’s
life

 

·

CSG will provide Customer with written notice of end of life of the unit and
will allow Customer to select whether or not to renew its kiosk subscription for
that unit no later than the **** *** ** *** ********* ****** ***** of each
unit’s life by giving CSG written notice of its desire to renew its kiosk
subscription for that unit. All notices given by CSG to Customer will be via
email and will include the renewal price. All notices by Customer to CSG of
Customer’s election to renew a kiosk subscription will be via email. In the
event CSG fails to notify Customer as provided in this paragraph, CSG shall
extend Customers use of the existing Kiosk.

 

·

Customer must make an election to renew and replace or accept the end of life
and discontinue its kiosk subscription for a unit no later than the last day **
*** ******-***** ****** ***** of each unit’s life. If no election is made, the
subscription for a unit will be automatically renewed at the then-current price.

 

·

If Customer elects to renew the subscription, a new kiosk will be delivered and
installed within the ***** ** *****-*** ***-*** ***** window of the previous
kiosk unit’s life. In the event CSG has not delivered the replacement kiosk, CSG
shall permit Customer to continue using the kiosk and CSG shall continue to be
responsible as though the kiosk continued in the Subscription Program.

 

·

If Customer elects not to renew the subscription for a given kiosk unit, the
unit will remain operational and fully covered by warranty until the end of the
*****-****** ****** ***** of that unit’s life. At the end of the *****-*** ****
***** mark, a unit’s software and access to CSG’s kiosk software application
will be shut off, and the unit will no longer be operational.

 

4.

Warranty Coverage

 

·

During the period a kiosk unit is under the Kiosk Subscription Program, that
kiosk unit will be covered under CSG’s third party full parts and on-site
service warranty as set forth in Attachment 2 to this Exhibit A.

 

·

Kiosk units will be covered by a *****-***** **** **** on-site Service
Commitment as defined below for all component and configuration issues. The
*****-***** **** **** Service Commitment applies only to weekdays (Monday
through Friday excluding holidays). The *****-***** **** **** Service Commitment
will commence once the initial troubleshooting has been completed and it has
been determined that a new device and/or technician visit is required. Out of
scope labor and part charges, as defined in Attachment 2 to this Exhibit A, will
be separately billed by CSG to Customer.

 

·

Units with the **** **** **** ******** may be enrolled into the program, but the
Hardware warranty and onsite maintenance agreement will not cover any issues
relating to this bill acceptor. If issues occur with the **** **** ****
********, Customer may elect to fund the upgrade to Vendor DEG bill acceptor
(MEI), disable the cash option on the relevant unit, or purchase a new kiosk
unit

 

·

Service levels of warranty:

 

·

Customer’s kiosk units will be covered by a *****-***** **** **** on-site
service for all component and configuration issues (“Service Commitment”). The
*****-***** **** **** on-site Service Commitment applies only to weekdays
(Monday through Friday excluding holidays). The *****-***** **** **** Service
Commitment is measured from completion of the initial troubleshooting and proper
diagnosis, and it is determined that a new device and/or technician visit is
necessary.

   

5 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

 

·

Technician visits resulting from a warranty claim will be tracked and reported
on a ******* basis.

 

·

CSG will report those instances in which the Service Commitment is not met. The
remedy for CSG’s failure to meet the Service Commitment specified above will be
as follows:

 

—

Customer will be ******** $****** *** ***** ****, *** *** which the Service
Commitment is missed. For purposes of clarification: in the event a technician
does not make a site visit for a properly diagnosed issue for a Customer kiosk
unit for **** *** ****, and *** *** ** ***** **** *** **** occur after the
*****-***** **** **** service level commitment described above has expired,
Customer will be *** * ****** ** $****** (i.e., *** *** **** * $****** *** *** *
*** *** **** = $******).

 

—

The remedy will include a tolerance of a **** ******* **** of the ***** ******
** ******* ***** ********** ****** that ** *** **** *** *****-***** **** ****
service level commitment; i.e., CSG will be not be responsible for payment of
any service level credits should CSG meet the response goal ** ***** ******-****
******* ***%* ** *** **** ******** ** * ******* *****.

 

—

For any field technician visits that are within the **** ******* *** *********
specified above, the Service Commitment will ****** ** * ******-*** **** ****
service level; any period in excess of such ******-*** **** **** period will not
be subject to any such ***** period.

 

—

The following events will be deemed exceptions to the Service Commitment and
will, as a result, not be subject to the remedy specified above:

 

—

Shipping carrier delays/errors (for example UPS or FedEx delivery issues).

 

—

Acts of God, such as weather disasters, etc.

 

—

Misdiagnosis of the issue due to ineffective troubleshooting efforts.

 

—

As the owner of the Hardware, Customer has the right to move a kiosk from one
site to another. The movement between sites in itself does not void any
warranty, but any damage that may occur during the move will be considered out
of scope and will not be covered under the warranty or Service Commitment terms.

 

—

Additionally, Customer must notify CSG promptly when a kiosk is moved to a new
location. Miscommunication with CSG and/or a kiosk technician regarding the new
location may result in out of scope charges.

 

—

To reduce the number of out of scope charges and to enhance the performance of
the devices, Customer must perform routine day to day device and unit
maintenance

 

5.

Unit Ownership and Liability

 

—

Customer will own the kiosk Hardware. Customer assumes full responsibility for
damage and/or theft to any kiosk unit that is covered under the Kiosk
Subscription Program. If a kiosk unit is damaged or stolen, Customer will be
obligated to CSG for the fees set forth in Section (b)5 in the provisions of the
“Cancelation/Termination Policy”.

 

—

It shall be Customer’s sole responsibility to dispose of the unit once it
reaches its end of life and is no longer active. Customer shall have the legal
obligation to remove any CSG owned/provided software and customer data. CSG will
help to schedule the unit disposal in the event a new Kiosk has been ordered to
replace the existing unit that requires disposal. Customer will provide CSG with
the site level steps regarding the disposal arrangements. CSG will assist in the
coordination of disposal, but the site shall be held accountable for being
available for the exchange with the shipper/agency selected to dispose of the
unit.

   

6 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

 

6.

Vendor DEG Compliance:

 

—

CSG will use commercially reasonable efforts to ensure that a kiosk unit’s
components are in compliance with CSG’s Vendor DEG.

 

—

New units shipped under the Kiosk Subscription Program (or installed post ****
*** ****), will be Vendor DEG compliant with the most recent CSG published
Vendor DEG when that unit shipped. If Customer modifies the environment and
effectively takes the unit out of Vendor DEG compliance, the warranty and onsite
agreement will no longer apply until the proper steps are taken to get the unit
back to Vendor DEG compliance

 

—

Throughout the life of the units under the Kiosk Subscription Program, CSG will
use commercially reasonably efforts to ensure all components will remain
supported under a CSG managed and defined Vendor DEG configuration.

 

—

Existing kiosk units in the field on or ****** **** *** **** that are scheduled
to be enrolled into the Kiosk Subscription Program shall be provided in a
mutually agreed Statement of Work executed by the Parties and will be validated
and Customer agrees to keep the kiosk units in Vendor DEG compliance upon
upgrade to the Kiosk 2.0 software. If a unit is determined by CSG to be out of
scope for the 2.0 upgrade due to age of the unit or the specs of the components,
the standard *****-*** **** ***** end of life will be assigned to that unit, and
it will be covered under the Hardware and on-site maintenance warranty until
that point. Units falling under this category may not be Vendor DEG compliant
and may continue to run the Kiosk 1.0 software; note that this will not void
warranty on these units.

 

7.

Unit volume commitment for program eligibility:

 

—

The Kiosk Subscription Program pricing and support model shall only be available
when one ******* ***** or more active units are in Customer’s markets. If the
number of Customer’s units in the field falls below *** ******* *****, all new
purchases after that point will be subject to a new fee structure that will be
created and agreed upon at that time. Existing units previously purchased under
the Subscription Model will remain in the model and subject to the model’s
pricing terms for the remainder of its useful life.

 

—

In this event? all existing units would remain under the Kiosk Subscription
Program for the remainder of the unit’s useful life.

Customer Indemnification. Customer shall indemnify and hold harmless CSG, its
officers, board of directors and employees from and against all claims, damages,
losses, and expenses, including, but not limited to attorney’s fees arising out
of or resulting from installation and use of the Hardware under the terms of the
this Amendment or the Agreement, provided that any such claim, damage, loss or
expense is attributable to bodily injury, sickness, disease or death, or to
injury to or destruction of tangible property other than goods furnished under
the Agreement, including any resulting loss of use resulting therefrom and is
caused in whole or part, but only to the extent of its apportioned negligence,
by any negligent act or omission of Customer, its contractor or subcontractor,
or anyone directly or indirectly employed by any one of them or anyone for whose
acts made by any of them may be liable.

 

(c)

Termination. Upon expiration or termination of the Agreement, or upon Customer’s
discontinued use of CSG’s Precision eCare® Payment Kiosk solution, all rights to
the software granted under this Amendment will cease, and Customer will promptly
(i) purge all terminated software, including but not limited to any third party
software provided by CSG as applicable, from the Hardware and all of Customer’s
other computer systems, storage media and other files; (ii) destroy CSG’s
Confidential Information and all copies thereof; and (iii) deliver to CSG an
affidavit which certifies that Customer has complied with these termination
obligations, as applicable.

 

(d)

The provisions above and those in the Attachments 1, and 2 (which provides a
pass through warranty from third party Hardware vendor and description of
Hardware) attached hereto and any other terms set forth herein which expressly
or by their nature are to continue after termination or expiration of this
Amendment shall survive and remain in effect for the Hardware and software
purchased herein so long as said items are in use by Customer (including
Customer’s affiliates and subsidiaries).

   

7 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

ATTACHMENT 1

BASE KIOSK PRODUCT CONFIGURATION (See note at bottom)

Kiosk Hardware and system software (the “Hardware”)

 

1.

Enclosure – Thinman model; standalone indoor bill payment enclosure designed for
17” LCD, all metal standard powder-coat finish, internal service keyboard
w/trackball for PC servicing and updating

 

2.

Security – Key Entry: Lock-n-key entry with front and rear service doors

 

3.

Security – Intrusion alarm: includes door sensors and external key switch

 

4.

Speakers: Amplified Dual Speaker System

 

5.

Magnetic Card Reader: ID Tech CCR, insert 2 track, USB/CDC interface, includes
standard bezel and cable

 

6.

Receipt Printer: Swecoin TTP20320 80mm Thermal Printer, USB interface, Includes
power supply, paper guide, and spindle

 

7.

Bar Code Scanner: Scanner, Honeywell/Metrologic’s IS3480 Quantum E with USB
interface cable

 

8.

Cash/bill Acceptor: MEI 2800 series, 1000 note cassettes, USB interface

 

9.

Additional Cash Cassette: 1000 note capacity for MEI 2800 series

 

10.

Check Scanner: RDM 7000 Check scanner, p/n EC7011F

 

11.

Monitor: 17” Monitor

 

12.

Touch Screen: 17” resistive touch screen overlay with USB interface

 

13.

17” Privacy Filter

 

14.

PC: Dell OptiPlex GX 7010, 3-2120 CPU, 2GB RAM, 250GB HD, Win7 Pro 32-bit, DVD
+/- RW

 

15.

Warranty: One Year Parts Warranty – Repair Depot to KIOSK. See KIOSK Customer
Services Document for details

 

16.

Packaging: Pallet & Cardboard Packaging

 

17.

Assembly: KIOSK Assembly & Electronics System Integration labor included

 

18.

Quality: KIOSK QA and Electronics Testing to ISO9001/2000 standard, labor
included

 

19.

Design Standards: Design & Built to UL & FCC Class A Product Approval Standards

 

20.

Artwork and Color Options: Two standard colors on body and art options a. and b.
are standard. Graphics options not included in the standard price (c, d, and e)
are listed below. All artwork and branding to be provided customer: Graphic
guidelines will be provided. Includes Setup, Print, and Application of artwork

 

a.

Thinman Main Header, See Graphics guidelines for sizing, Includes Setup, Print,
and Application

 

b.

Thinman Vinyl logo, approx. 12”X12”. Includes Setup, Print, and Application

 

c.

Thinman Lower Face Graphics

 

d.

Thinman Side Graphics

 

e.

Thinman Side Logo (approx. 12”X12”)

 

21.

Software loading and testing done remotely by third party provider, Nanonation

 

22.

Thinman User’s Manual

 

23.

Low/out of paper sensor for Swecoin TTP 2030

 

24.

Caster Wheels for Thinman

 

25.

Eyebolt mounted on the back of the kiosk unit

   

8 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

ATTACHMENT 2

On-Site Field Service and Warranty Plan

Definitions

End of Life – Date at which a kiosk is considered to no longer have a useful
life. This date is defined as after ** ****** from the original date in which
the kiosk was shipped from Kiosk, Inc.’s (“KIOSK”) manufacturing facility.

Useful Life – Period between ship date and ** ****** from ship date.

Existing Units – Units that have been purchased prior to the date listed on this
Amendment.

New Units – Units that have been purchased after the execution of the contract
and include the Service and Warranty on original order.

Warranty and Onsite coverage terms

 

(a)

On-Site Field Maintenance and Warranty Services:

(i)

Under the Subscription Program, incoming service phone calls from CSG will be
received by KIOSK’s Customer Service Professionals with support provided from
*:** ** ** *:** ** Mountain Standard Time (MST), ****** ******* ****** for
same-day phone diagnostic response. The majority of calls and incoming email
requests for service will be answered in real time; response is guaranteed to
within two hours. This service is provided directly from the KIOSK factory (not
outsourced).

(ii)

The KIOSK Service Representative will promptly work through a series of
questions with Customer to provide basic diagnostics of the issue and determine
if a replacement part and Field Service Technician needs to be sent out. If this
is the case, KIOSK arranges for ********* shipment of replacement parts and
schedules the Field Technician Visit to arrive typically within ******-**** ****
***** of call receipt. While the Field Technician is scheduled as part of this
****-*** process, the customer site visit does not occur until the ********* ***
when the part has been delivered. For most instances KIOSK will ship the
replacement part to the customer site, however, in some cases it may be
necessary to ship the part directly to the Field Service Technician. KIOSK will
utilizes the best ********* shipping delivery available for the defined location
– ***** ******** ********* ** *** **** *** ***. Following this chronology
eliminates the cost and interruption involved with duplicate site visits.
Getting the replacement parts in the Field Service Technician’s hands (as part
of the repair process) provides a streamlined, productive service call and has
been proven to be the most effective way to minimize down-time on mission
critical applications. The faulty part return and shipping cost will be the
responsibility of KIOSK Field Technician.

 

(b)

On-site Field Maintenance and Warranty Service Exceptions for the Subscription
Program:

 

(i)

Requests for Field Service Technician service request calls must be received by
*:** pm MST, ****** ******* ******, to be eligible for the **** *** site arrival
(**-****) service metric. Field Service Technician request calls received after
*:** pm MST will be scheduled on the following ******** ***.

(ii)

Requests for Warranty Parts support must also be received by *:** ** MST, ******
******* ****** to be eligible for **** *** ********* shipment and **** *** site
arrival. KIOSK will utilize the best ********* shipping delivery available for
the specified location (i.e., ***** ******** ********* ** *** **** *** ***).
Replacement part requests received after *:** ** MST will be shipped *********
air on the **** ******** ***, as supported by the best ********* shipping
delivery for the specified location.

(iii)

This warranty is voided by misuse, accident, modification, and unsuitable
physical or operating environment, improper cleaning or maintenance by Customer
or Customer’s other service organizations, removal or alternation of part
identification, or failure caused by product or component not supplied by KIOSK
or for which KIOSK is not responsible, or any modifications or changes to
components or to the kiosk without KIOSK’s written approval.

(iv)

If merchandise/component is determined to be a “non valid warranty issue” or “no
defect found” or “outside of warranty” then Customer will be charged fees
associated with repairing or replacing the merchandise/component that has been
returned from the field service call. Upon completion of inspection for
components in the KIOSK lab and a “Non valid warranty” status is determined, a
$***** fee will be charged for the handling, diagnosis, and/or cleaning of the
faulty component. When a faulty component is determined to be a “non valid
warranty issue”, KIOSK will provide an “out of scope” charge to Customer that
will includes parts and labor cost for repairs or replacement of the
merchandise/component returned from the field service call. KIOSK labor cost
will be invoiced to Customer at the rate of $****** *** ****.

   

9 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

 

(v)

Warranty service is guaranteed for ****** **** **** for workmanship after such
warranty service is completed.

 

(vi)

The warranty on part defects is not extended if replacement parts are provided
in a maintenance action.

 

(vii)

The warranty does not apply to expendable items (i.e. normal wear and tear of
external graphics, etc.). Paint damage due to normal wear and tear is not
covered under the warranty. Paint damage resulting from manufacturing defects
will be covered under the warranty.

 

(viii)

Damage caused by vandalism, physical abuse, or environmental acts of God are not
covered under the warranty.

 

(ix)

The warranty includes the original kiosk enclosure and all components as shipped
from KIOSK’s factory. It does not include consigned components, customer
software, network, connectivity service, custom modifications or changes made to
the system, or cleaning, installation or repositioning of the system.

 

(x)

Customer will provide updated onsite contacts and addresses for each location
and kiosk remote monitoring access required for service call management.
Exceptions to fulfillment of onsite service can include holidays or events that
prohibit access to the location.

 

(xi)

Warranty and On-Site Maintenance services will be purchased by Customer at the
time of sale (before the kiosk is shipped, installed or in active use). The
warranty coverage term cannot be adjusted at a later date without a paid field
inspection visit and on-site review by a KIOSK technician, except where
otherwise specified in this Amendment.

 

(xii)

Replacement components are not guaranteed to be new components and may come from
KIOSK refurbished and tested stock (at the discretion of KIOSK).

 

(xiii)

If original components are no longer obtainable through reasonable efforts,
KIOSK will replace the component with an equal quality component as well as
cover any cabinet modifications and labor needed to physically install equal
quality component.

 

(xiv)

The KIOSK Field Service Technician must be able to access the Comcast kiosk unit
during the scheduled time. Keys must be available on-site prior to dispatch of a
Field Service Technician. In those instances in which the KIOSK Field Service
Technician is not able to access the Comcast kiosk unit or the Customer site or
if keys are not onsite, all at the Customer-approved, scheduled time, such
instance will result in a duplicate Field Service Technician site visit and CSG
will invoice Customer an additional $****** ***. In the event CSG no longer
provides Services related to kiosks to Customer, the invoice shall be provided
by Kiosk to Customer.

   

10 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

EXHIBIT B

Existing Kiosk units in the field scheduled to be enrolled into the Kiosk
Subscription Program

This list of units represents the existing Comcast Kiosk units that are going to
be inducted into the subscription price and support model. Fee considerations
for each unit and life cycle milestones for each unit will be defined and
documented in a subsequent legal document.

   

 

ID

      

SERIAL

      

DELIVERY DATE

   

      

** ***** EOL

   

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

   

11 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

Kiosk List Continued

   

 

ID

      

SERIAL

      

DELIVERY DATE

   

      

** ***** EOL

   

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

   

12 / 13

   

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

EXHIBIT 10.22D

Kiosk List Continued

   

 

ID

      

SERIAL

      

DELIVERY DATE

   

      

** ***** EOL

   

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

**********

      

******

      

   

**********

      

      

   

**********

      

   

13 / 13

   

--------------------------------------------------------------------------------