Exhibit 10.20

 

Hawaiian Telcom & Accenture CONFIDENTIAL

 

Amendment Number One

 

To Application Services Agreement

 

March 12, 2007

 

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AMENDMENT NUMBER ONE

 

TO APPLICATION SERVICES AGREEMENT

 

This Amendment Number One (“Amendment”), effective as of March 12, 2007 (the
“Amendment Effective Date”), is between Hawaiian Telcom Communications, Inc.
(“Hawaiian Telcom”) and Accenture LLP (“Accenture”). Accenture and Hawaiian
Telcom may be referred to in this Amendment individually as “Party” and together
as “Parties.”

 

The Parties entered into that certain Application Services Agreement, effective
as of February 5, 2007 (the “Agreement”), which the Parties now desire to amend.

 

The Parties agree to modify and amend the Agreement, as follows:

 

1.     New Statement of Work: Exhibit B-6, Billing Fallout Queue Management, is
added to the Agreement as a new Statement of Work. Exhibit B-6 is attached  to
this Amendment as Attachment A.

 

2.     Defined Terms: Any terms not defined in this Amendment will have the same
meaning as in the Agreement.

 

3.     Effect of Amendment:  Unless otherwise amended herein, all terms and
conditions of the Agreement remain unmodified and in full force and effect.

 

IN WITNESS WHEREOF, this Amendment has been duly executed by and on behalf of
the Parties hereto as of the Effective Date.

 

HAWAIIAN TELCOM COMMUNICATIONS, INC.

 

By:

/s/ Paul H. Sunu

 

 

 

 

 

Name:

Paul H. Sunu

 

 

 

 

Title:

SVP & Chief Financial Officer

 

 

 

 

Date:

August 31, 2007

 

 

 

 

 

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Accenture LLP

 

By:

/s/ Timothy A. Hale

 

 

 

 

 

Name:

Timothy A. Hale

 

 

 

 

Title:

Partner

 

 

 

 

Date:

August 30, 2007

 

 

 

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