Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.25AM

 

FORTY-SECOND AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

 

This Forty-second Amendment (this “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding
Company, LLC, a Delaware limited liability company (“Customer”).  CSG and
Customer entered into a certain Restated and Amended CSG Master Subscriber
Management System Agreement dated effective as of February 9, 2009, as amended
(collectively the “Agreement”), and now desire to further amend the Agreement in
accordance with the terms and conditions set forth in this Amendment.  If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control.  Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment shall have the meaning set forth in the
Agreement.  Upon execution of this Amendment by the parties, any subsequent
reference to the Agreement between the parties shall mean the Agreement as
amended by this Amendment.  Except as amended by this Amendment, the terms and
conditions set forth in the Agreement shall continue in full force and effect
according to their terms.

 

 

Whereas, pursuant to the Agreement, CSG provides SmartLink® BOS ("SLBOS")
interface services to Customer for the fees specified in Schedule F to the
Agreement; and

 

Whereas, the parties have entered into good faith negotiation and discovery
related to the SLBOS interface services and the fees invoiced therefor by CSG to
Customer; and

 

Whereas, as a result of the discussions described herein, the parties agree to
amend the Agreement as provided herein.

 

Now, therefore, CSG and Customer agree to the following as of the Effective Date
(defined below):

 

1.  Line item number 4 of the fee table of Subsection C, "SmartLink BOS (Note
1)(Note 2)," including Notes 1 through 5, of Section II, "Interfaces" of the
"CSG SERVICES" section of Schedule F to the Agreement is deleted in its entirety
and replaced as follows to replace the pricing methodology and components of
SLBOS:

 

CSG Services

II.  Interfaces

C.  SmartLink BOS (Note 1)

Description of Item/Unit of Measure

Frequency

Fee

4.  Smartlink BOS transactions per **** **** ("Tier Processing Level"): (Note 2)
(Note 3)

 

 

§Up to ******* TPPH

*******

******** ** ***

§From ******* TPPH to ******* TPPH

*******

$*********

§From ******* TPPH to ******* TPPH

*******

$*********

§From ******* TPPH to ******* TPPH

*******

$*********

§From ******* TPPH to ******* TPPH

*******

$*********

§From ******* TPPH to ******* TPPH

*******

$*********

§From ******* TPPH to ******* TPPH

*******

$**********

§From ******* TPPH to ******* TPPH

*******

$**********

§From ******* TPPH to ******* TPPH

*******

$**********

§******* TPPH  +

*******

*****

 

#2310665Page 1 of 310-11-2011

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF
THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE
THEIR RESPECTIVE COMPANIES

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

Note 1: CSG will support only the current release plus the ***** (*) *****
******** of SmartLink BOS at any given time, as such versions are defined by
CSG, in its sole discretion.  If Customer desires to continue maintenance
coverage and CSG support, Customer shall be required to upgrade its production
version of SmartLink BOS, so as to maintain currency within its application and
ensure CSG’s ability to support Customer’s version of the interface.

Note 2: In the event that Customer is processing in excess of the TPPH Tier
Processing Level for which Customer is then paying fees  (the “Then-Current
Tier”) for a total of **** (*) **** during any billing *****, for ***** (*)
*********** ******* ******, with measurements taken over ***** (**) ******
*********, then CSG shall provide Customer notification of such overage and
commencing with the ***** ******* *****, Customer agrees to be invoiced at the
fees associated with the higher TPPH Tier Processing Level. Thereafter, Customer
will continue to be invoiced at the fees set forth above for the higher TPPH
Tier Processing Level for the remaining term of the Agreement, unless and until
Customer’s processing again exceeds the Then-Current Tier, at which time the
process described in this Note 2 shall  be repeated. For clarification,
purposes, an incremental invoicing shall be effective in the ***** ******* *****
of the ***** (*) *********** ******* ******* measurement in which Customer
exceeded the Then-Current Tier. To confirm that CSG has the proper operating
environment in place to support Customer, Customer shall provide CSG with a
******* ********* *** ******* ****** ******** prior to the ***** *** ** ****
******** ******* (the ****** *********). Such ******** for each ***** shall be
an estimated volume for a **** **** of the ***.

Note 3: SmartLink BOS “requests” shall include any upstream transaction that is
generated by or on behalf of Customer from either a Customer or a third party
application, excluding transactions associated with (i) VOD third party
applications, (ii) CSG’s telephony APIs, (iii) any CSG Products or Services
using SmartLink BOS, or (iv) the QAKA environment.

Note 4: Interface Development and Technical Services.  Quote relates to
interface development services and technical services requested by Customer
relating to the client side integration of Customer’s third party applications.

Note 5: Interface Certification Services for Non-Supported Third Party
Applications.  Customer agrees that any interface(s) used by Customer through
any allowable and available SLBOS API shall be submitted to CSG by Customer for
certification by CSG prior to integration of such interfaces.  The standard
interface certification services shall be quoted using a fixed ***** (**) *****
per ***********. Additional fees will be charged to implement the transaction(s)
into each applicable environment. Such ***** can be also be used against the
***** ******** (*****) *** ***** of Technical Services provided in Section 3.2
of the Agreement. The fees set forth above for interface certification DO NOT
INCLUDE any technical services that may be requested by Customer in relation to
the client side integration of Customer’s third party applications.  CSG will
not unreasonably withhold certification of any interface.

 

2.  Customer requests and CSG agrees to provide its CSG Smartlink® BOS Interface
Sandbox Environment ("Sandbox Environment") to Customer.  As a result, a new
line item number 5 shall be added to the fee table of Subsection C, "SmartLink
BOS (Note 1)," of Section II, "Interfaces" of the "CSG SERVICES" section of
Schedule F to the Agreement, as follows:

 

Description of Item/Unit of Measure

Frequency

Fee

5.  Sandbox Environment (Note 11)

 

 

§Sandbox Environment SPA Set up and Configuration Fee (up to **** (*) ****)
(Note 6)

*** *******

*****

§Sandbox Environment SPA Set up and Configuration Fee (per *** after the *****
**** (*) ****) (Note 6)

*** *******

$********

§ENI Environment Build Out (Note 7)

*** *******

*****

§SLBOS Environment Build Out (Note 7)

*** *******

*****

§SODI Environment Build Out (Note 7)

*** *******

*****

§******* Support Fee (Note 8) (Note 9)

*******

$********

§Support Service ***** Fees (Note 10)

********

$*********

Note 6:  Fees for set-up and configuration of the ***** **** (*) Sandbox
Environment **** will be ****** and ********* ** *** ** ** ******.  Set-up and
configuration fees specified in the table above will apply for each new SPA over
**** (*) or for any additional sandbox environment(s).  Sandbox Environment
set-up and configurations services will be implemented pursuant to separate
statement(s) of work to be executed by the parties.

Note 7:  Set-up and implementation of the ENI, SLBOS and SODI build outs for the
***** **** (*) Sandbox Environment **** will be implemented pursuant to that
certain Statement of Work (CSG document no. 2503416) to be executed by the
parties.

Note 8:  ******* Support Fees covers transaction usage in Customer's test
environment and maintenance of message sets including updating messages to be
compliant with release version and exchanging messages, as requested by Customer
and will be billed upon implementation of the Sandbox Environment.

Note 9:  The ******* Support Fee is subject to annual adjustment pursuant to
Section 5.3 of the Agreement.

Note 10:  CSG will provide up to *** ******* (***) ************ ******** *******
***** (including integration and certification consulting) (the ******** *******
******), as requested by Customer and documented in statement(s) of work or LOAs
to be executed by the parties; ******* ******* ***** must be used by the last
day of the twelfth month after the Effective Date specified in the Sandbox
SOW.  Any such ******* ******* ***** not used within such period will be
forfeited and the associated Support Service Hours Fees are non-refundable.

Note 11: Customer must provide ****** (**) ***** advance written notice to CSG
in order to discontinue use of the Sandbox Environment.(email is sufficient)

 

3.  Customer desires to utilize the services of CSG's Professional Services
Group to design, develop and implement a custom application that will allow
Customer to print payment receipts via a network printer (the "Front Counter
Receipt Printing Application").  The Front Counter Receipt Printing Application
will allow Customer to define a printer(s) for front counter payment receipts
outside the standard CCS® printer set-up.

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

4.   As a result, following implementation of the Front Counter Receipt Printing
Application pursuant to the Front Counter Receipt Printing Application SOW
(identified below), Schedule F, "Fees," "CSG Services," will be amended to add a
new subsection to Subsection IX., "Custom Implementation Services" to include
the following fees for the CSG services to be performed for implementation and
support services for the Front Counter Receipt Printing Application:

 

CSG Services

IX.  Custom Implementation Services

Description of Item/Unit of Measure

Frequency

Fee

2.  Front Counter Receipt Printing Application

 

 

a) Implementation, Set-up, Configuration, and Testing (Note 1)

********

*****

b) ******* Support Fees - IDS 24x7for first and second levels of support to
provide real time resolution for printer issues (Note 2) (Note 3)

 

 

i.Phase One:  Receipt Printing /Application Core

*******

$********

ii.Phase Two:  Transaction Management and Reporting

*******

$******

iii.Phase Two:  Digital Storage and Precision® eMmail

*******

$******

iv.Phase Three:  Cash   Drawer

*******

$******

v.Phase Three:  ACSR® View/ Reprint of  Receipts

*******

$******

vi.Phase Four:  Signature Pad

*******

$******

vii.Phase Five:  Swipe and Go Magnetic Card Reader

*******

$******

viii.Cumulative Total Upon Implementation of all Phases

*******

$********

Note 1: Implementation, set-up, configuration, and testing of the Front Counter
Receipt Printing Application will be invoiced to Customer pursuant to that
certain Statement of Work entitled "Implement Front Counter Receipt Printing
Application" (CSG document no. 2503415) (the "Front Counter Receipt Printing
Application SOW").

Note 2: Support for each Phase of the Front Counter Receipt Printing
Application, specified below, will commence following implementation of each
such Phase into production.  ******* Support fees are cumulative upon
implementation (e.g., upon implementation of Phases One and Phase Two, the total
******* Support Fee will be $***** ($******** plus $****** plus $******).  
Support will be limited to the following ***** *** *****.  Any support ***** in
excess of such ***** *** ***** requested by Customer shall be invoiced to
Customer on a time and materials basis, as mutually agreed by the parties in a
statement of work.

 

Implementation Phase

Functionality

******* ******* *****

Phase One:

Receipt Printing/Core Functionality

** *****

Phase Two:

Transaction Management and Reporting

* *****

Phase Two:

Digital Storage and Precision Email

* *****

Phase Three:

Cash Drawer

* *****

Phase Three:

ACSR View/Reprint of Receipts

* *****

Phase Four:

Signature Pad

* *****

Phase Five:

Swipe and Go Magnetic Card Reader

* *****

 

Note 3:  The ******* Support Fees shall be subject to annual adjustment to fees
pursuant to Section 5.3 of the Agreement.

 

 

THIS AMENDMENT is executed on the day and year of the last signature below (the
“Effective Date”).

 

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

 

By: /s/ Michael Ciszek

 

 

By:  /s/ Joseph T. Ruble

 

Title:  VP Billing

 

Title:  EVP, CAO & General Counsel

 

Name:  / Michael Ciszek

 

Name:  Joseph T. Ruble

 

Date:  9/13/12

 

Date:  17 Sept 2013