Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit10.23BH

 

 

 

SEVENTIETH AMENDMENT

TO

MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

DISH NETWORK L.L.C.

 

This SEVENTIETH AMENDMENT (this “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado
limited liability company (“Customer”).  This Amendment shall be effective as of
the date last signed below (the “Effective Date”).  CSG and Customer entered
into a certain CSG Master Subscriber Management System Agreement (CSG document
no. 2301656) effective as of January 1, 2010, as amended (the “Agreement”), and
now desire to further amend the Agreement in accordance with the terms and
conditions set forth in this Amendment.  If the terms and conditions set forth
in this Amendment shall be in conflict with the Agreement, the terms and
conditions of this Amendment shall control.  Any terms in initial capital
letters or all capital letters used as a defined term but not defined in this
Amendment shall have the meaning set forth in the Agreement.  Upon execution of
this Amendment by the parties, any subsequent reference to the Agreement between
the parties shall mean the Agreement as amended by this Amendment.  Except as
amended by this Amendment, the terms and conditions set forth in the Agreement
shall continue in full force and effect according to their terms.

 

CSG and Customer agree to the following as of the Effective Date of this
Amendment:

 

1.

Customer desires to use, and CSG agrees to provide to Customer, CSG Roojoom as a
Product under the Agreement.  Therefore, the following changes are hereby made
to the Agreement:

 

 

a.

SCHEDULE B-1 to Schedule B, “Products”, is hereby amended to add “CSG Roojoom”
to the list of CSG Products and by adding a new EXHIBIT B-1(d), which is
attached to this Amendment.

 

2.

Additionally, SCHEDULE F, “FEES”, CSG LICENSED PRODUCTS, of the Agreement is
hereby AMENDED to add a new Section III entitled “CSG Roojoom” as follows:

 

III.  CSG Roojoom

Description of Item

Frequency

Fees

1. Roojoom Implementation Fee (Note 2) (Note 4)

*** ****

$**********

2.License Pricing (Note 4)

*** ****

$************

Note 1: CSG license fees are based upon provision of a ******** **************
license to Customer for a ****** (**) ***** license term beginning on the date
usable to Customer.

Note 2:  Initial implementation shall be provided pursuant to that certain SOW,
“CSG Roojoom Implementation” (CSG document no. 4126373) pursuant to which
Customer shall be invoiced fees thereunder.  Any additional customizations or
out of scope items requested by Customer shall be provided pursuant to a
mutually agreed Statement of Work.

Note 3: License Pricing ******** ** ********* ****** ** ********, an *********
****** ** ******** **************, and ********* ****** ** ******** *******
******.

Note 4: Customer agrees to be invoiced as of the 70th Amendment Effective Date
and pay the $********** Implementation fee and the initial ****** License Fee of
$************ in accordance with the terms of the Agreement.  

Note 5: Customer is responsible for Reimbursable Expenses, if any, incurred by
CSG or its Affiliates resulting from this project; Reimbursable Expenses shall
be *********** *** ****** at **** ******* (*%) of the ******* and **************
**** and will be invoiced pursuant to the terms and conditions of the Agreement.

 

 

 

 

 

 

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

3.

Customer and CSG agree the Fees incurred by Customer for the License Pricing for
the initial ****** (**) ***** license term and Roojoom Implementation Fee as
listed in the table above shall be applied to ********** ******* ********
******** **********, as defined in the 61st Amendment to the Agreement or any
future amendments altering the ********** ******* ******** ******** **********,
for the applicable ******** **** in which they are invoiced, unless otherwise
provided in the Agreement or an applicable SOW. For clarification, in the event
********** ******* ******** ******** ********** has been ********* *** ****, CSG
and Customer agree the Fees applicable to CSG Roojoom will be applied to
********** ******* ******** ******** ********** *** ****.

 

4.

With the exception of the License Pricing and Roojoom Implementation Fee,
Customer and CSG agree that any additional Fees incurred by CSG to Customer
which are applicable to Customer’s use of CSG Roojoom shall be applied to
********** ******* ******** ******** **********, as defined in the 61st
Amendment to the Agreement or any future amendments altering the **********
******* ******** ******** **********, for the applicable ******** **** in which
they are invoiced unless otherwise provided in a subsequent amendment to the
Agreement or an applicable SOW. For clarification purposes, Fees incurred by
Customer for CSG Roojoom shall be applied against ********** ******* ********
******** ********** in the year in which the Fees are incurred.  Any ****** ****
shall not decrement or be applied against ********** ******* ******** ********
**********.

 

 

THIS AMENDMENT is executed on the day and year last signed below (the "Effective
Date").

 

DISH NETWORK L.L.C.

CSG SYSTEMS, INC.

 

By: /s/ John W. Swieringa

 

By:  /s/ Gregory L. Cannon

 

Name:  John W. Swieringa

 

Name:  Gregory L. Cannon

 

Title:  EVP & COO

 

Title:  SVP, Secretary & General Counsel

 

Date:  December 5, 2018

 

Date:  Dec 7, 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

EXHIBIT B-1(d)

CSG Roojoom

 

CSG Roojoom provides Customer the ability to provide subscribers with
personalized journeys that support service utilization, upselling, self-service,
and brand loyalty.  Each subscriber is assigned a private CSG Roojoom, using
unique customer experience and journey management algorithms to communicate with
the subscriber and create, manage and optimize real-time personalized video
programs that can be used across the subscriber lifecycle touchpoints.  Each
algorithm engages with the subscriber throughout the journey and each algorithm
generates a personal web-site and messaging using Customer provided content.  

 

➢Included in the CSG Roojoom Product:

 

•

Software License

 

•

Hosting and operating the CSG Roojoom platform via third party cloud solution

 

•

Optimization cycle for improved performance as needed (machine learning
optimization, narrative, images, reach outs)

 

•

Monitoring and maintaining the program

 

•

License for all components of the CSG Roojoom software license components
specified below

 

Components included as part of the CSG Roojoom Product:

 

Software component

Status

CSG Roojoom run time engine

********

Journey templates logic & configuration

********

Customer data feed interface

********

External email server interface add-on

********

External SMS server interface add-on

********

Security

********

Email server

********

SMS server

********

Ad/retargeting add-on

********

On-site SDK add-on

********

App SDK add-on

********

Analytics engine

********

Analytics interface & dashboard

********

Content Management System (CMS) composer

********

Content Management System (CMS) content database

********

Customer management

********

Customer database

********

Mobile player

********

Desktop player

********

Roojoom Machine Learning processor

********

Configuration and admin interface (GUI)

********

 

 

 

 

 

 

 

 

 

 

 

 

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

ADDITIONAL TERMS:

 

1.Confidentiality and Authorized Provider.  Customer hereby agrees that, as a
result of CSG’s provision of CSG Roojoom, Roojoom Vendor shall have access to
Confidential Information, including PII, of Customer's subscribers.  Customer
hereby authorizes CSG to provide such access to the Roojoom Vendor and Customer
hereby provides CSG a limited release and waiver of all rights and claims which
Customer may have, whether presently known or unknown against CSG, which arise
solely out of CSG’s provision of access to Customer Confidential Information for
the limited purpose of Roojoom Vendor’s provision of the CSG
Roojoom.  Notwithstanding the access CSG provides to the Roojoom Vendor, the
foregoing shall not act to relieve CSG of the Confidentiality obligations
provided in the Agreement.  In addition, Customer agrees to indemnify and hold
CSG harmless of any third party claims resulting solely from CSG’s provision of
access to Roojoom Vendor of Customer Confidential Information, specifically
including subscriber data provided to Roojoom Vendor for its use in providing
CSG Roojoom hereunder.  Customer authorizes CSG to engage the services of a
third party in the provision of CSG Roojoom (“Roojoom Vendor”).  CSG agrees to
be liable for the acts and omission of the Roojoom Vendor in the provision of
TechSee services hereunder.

 

2.Ownership.  All trademarks, service marks, patents, copyrights, trade secrets,
know-how and other proprietary rights, information, including feedback data
(e.g., questions, comments, suggestions or the like) (whether orally or in
writing) regarding the CSG Roojoom platform, in or related to CSG Roojoom are
and will remain vested in, and the sole and exclusive property of, respectively,
CSG and/or Roojoom Vendor, whether or not specifically recognized or perfected
under applicable law.  CSG and/or Roojoom Vendor, as applicable, shall own all
rights, title and interest, including all intellectual property rights, in and
to any improvements to CSG Roojoom or to any new programs, upgrades,
modifications or enhancements thereto, even when such refinements and
improvements result from Customer’s request.  The intellectual property rights
in the Software as supplied to the Customer by the Roojoom Vendor directly or
through CSG, including any enhancements and modifications thereof, shall be the
absolute property of, and shall vest and remain vested, in Roojoom Vendor and as
applicable CSG.  To the extent, if any, that ownership in such refinements and
improvements does not automatically vest in CSG and/or Roojoom Vendor by virtue
of this Agreement or otherwise, Customer hereby transfers and assigns (and, if
applicable, shall cause its affiliates to transfer and assign) to CSG and/or
Roojoom Vendor, as applicable, all rights, title and interest which Customer or
any of its affiliates may have in and to such refinements and improvements.
Nothing in this Exhibit or the Agreement is intended to grant to the Customer
any rights with respect to any software beyond what is expressly provided
herein. For the avoidance of doubt, the Customer shall have no rights in and to
any modifications, enhancements or any derivative works created by or on behalf
of the Customer beyond what is expressly providing herein, if any, relating to
CSG Roojoom, all of which (and all copyright and other intellectual property
rights therein) shall belong to CSG and/or the Roojoom Vendor.    

 

3.Roojoom Vendor.  Roojoom Vendor has the right to immediately suspend
Customer’s license in the event Customer’s use violates applicable law.  Such
suspension will last for ****** (**) **** or until such violation of the law is
shown by Customer to be cured. CSG shall notify Customer immediately of any such
suspension and shall facilitiate conversation with Roojoom Vendor to assist
Customer in resolving the suspension of CSG Roojoom.  Roojoom Vendor may, but is
under no duty to, review content that was uploaded to the CSG Roojoom platform
and remove, block access or use of such content, or refuse to upload it on the
CSG Roojoom platform, if Roojoom Vendor determines such content includes or does
the following: (1) infringes or violates intellectual property rights of other
parties, including patents, copyrights, trade secrets and trademarks; (2)
identifies minors, their personal details or their address and ways to contact
them; (3) includes software viruses, Trojan Horses, Worms, Vandals, Spyware and
any other malicious applications; (4) encourages, supports, assists, provides
instructions or advice in the committment of a criminal offense, under the
applicable laws; (5) constitutes a violation of a person’s right for privacy or
right of publicity; (6) is prohibited by any applicable law, including court
restraining orders, to be posted, published, disseminated, or otherwise made
available to the public; (7) threatens, abusive, harassing, defamatory,
libelous, vulgar, violent, obscene or racially, ethnically or otherwise
objectionable; and (8) unsolicited commercial communications (‘spam’), chain
letters, or pyramid schemes.

 

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

4.Third Party Beneficiary.  As to the Additional Terms of this Exhibit, Customer
understands and agrees that Roojoom Vendor is a third party beneficiary solely
to the additional terms provided in this Exhibit for CSG Roojoom.