Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.25BS

 

 

SEVENTY-SEVENTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Seventy-Seventh Amendment (the “Amendment”) is made by and between CSG
Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a
Delaware limited liability company (“Customer”). CSG and Customer entered into
that certain Amended and Restated CSG Master Subscriber Management System
Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with
the terms and conditions set forth in this Amendment. If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control. Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement. Upon execution
of this Amendment by the Parties, any subsequent reference to the Agreement
between the Parties shall mean the Agreement as amended by this Amendment.
Except as amended by this Amendment, the terms and conditions set forth in the
Agreement shall continue in full force and effect according to their terms. The
effective date of this Amendment is the date last signed below (the "Effective
Date").  

 

 

1.   Customer desires to utilize, and CSG agrees to provide CSG’s (i) IDM
Synchronization, and (ii) Preference Management Application for ACSR®, both of
which require custom implementation services to be provided by CSG under the
Agreement.  Therefore, Schedule C of the Agreement, entitled “RECURRING
SERVICES” shall be amended to add CSG’s IDM Synchronization and Preference
Management Application for ACSR® and their respective descriptions under the
"RECURRING SERVICES DESCRIPTIONS" as follows:

 

Identity Management Database (IDM) Synchronization.  The IDM Synchronization
Service will allow Customer to synchronize its identity management database
(“IDM”) with CSG’s Ascendon Evolved Customer (“EC”) Customer Contact Preferences
module database.  All subscriber related data, which for purposes of this
Service includes Connected Subscribers and Customer subscribers who are not
Connected Subscribers, from a subscriber preference standpoint will be copied
and stored in the EC Customer Contact Preferences module database.  IDM is an
enterprise user management product, procured by Customer, which functions to
assist Customer with management of the creation, deletion, and modification of
user accounts across Customer’s Windows and Unix environments.

 

Preference Management Application for ACSR®.  The Preference Management
Application for ACSR is will allow Customer to update its identity management
database (“IDM”) with subscriber preference information, which for purposes of
this Service includes Connected Subscribers and Customer subscribers who are not
Connected Subscribers, using the ACSR® AOI.

 

2.   As a result, Schedule F, "Fees," "CSG Services," will be amended to add new
Subsections 3 and 4 to Subsection IX, "Custom Implementation Services," to
include the following fees for IDM Synchronization and Preference Management
Application for ACRS®:

 

 

 

 

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

CSG SERVICES

IX. Custom Implementation Services

Description of Item/Unit of Measure

Frequency

Fee

3.  IDM Synchronization

 

 

a)Implementation Fee (Note 9)

********

*****

b)Maintenance and Support *****

 

 

   i) Block of *** ******* ***** (***) prepaid ******* ***** (Note 10)

*** *****

$*********

4.  Preference Management Application for ASCR

 

 

a)Implementation Fee (Note 11)

********

*****

b)Maintenance and Support *****

 

 

   i) Block of *** ******* ***** (***) prepaid ******* ***** (Note 12)

*** *****

$*********

Note 9: Implementation services shall be set forth in that certain mutually
agreed upon Change Order No. 9 (CSG document no. 4107498) to Statement of Work
(CSG document no. 4102957) regarding “**** ****** ********** *****” (“Change
Order 9”).

Note 10: Customer agrees to purchase *** (*) initial block of *** ******* *****
(***) maintenance and support ***** (for purposes of this Service, the "Initial
Block of Maintenance and Support *****") in conjunction with the implementation
of the IDM Synchronization.  Such support ***** shall be used within *** (*)
**** following the Project Completion Date, as defined in the Change Order 9.
Thereafter, CSG will invoice and Customer agrees to pay for additional blocks of
*** ******* ***** (***) Maintenance and Support ***** as such *** ******* *****
(***) Maintenance and Support ***** are consumed, through the term of the
Agreement at the then-current Technical Services rate. However, in no event
shall the invoicing of such *** ******* ***** (***) Maintenance and Support
***** be less frequent than ******** with each ****** period being measured from
the ***** of the invoice for the then-current block of *** ******* ***** (***)
Maintenance and Support *****. Any unused support ***** in each ****** period
will be forfeited.  

Note 11: Implementation services shall be set forth in that certain mutually
agreed upon Change Order No. 10 (CSG document no. 4107525) to Statement of Work
(CSG document no. 4102957) regarding “**** ****** ********** *****” (“Change
Order 10”).

Note 12: Customer agrees to purchase *** (*) initial block of *** ******* *****
(***) maintenance and support ***** (for purposes of this Service, the "Initial
Block of Maintenance and Support *****") in conjunction with the implementation
of the Preference Management Application for ACSR.  Such support ***** shall be
used within *** (*) **** following the Project Completion Date, as defined in
the Change Order 10.  Thereafter, CSG will invoice and Customer agrees to pay
for additional blocks of *** ******* ***** (***) Maintenance and Support *****
as such *** ******* ***** (***) Maintenance and Support ***** are consumed,
through the term of the Agreement at the then-current Technical Services rate.
However, in no event shall the invoicing of such *** ******* ***** (***)
Maintenance and Support ***** be less frequent than ******** with each ******
period being measured from the ***** of the invoice for the then-current block
of *** ******* ***** (***) Maintenance and Support *****.  Any unused support
***** in each ****** period will be forfeited.   

 

 

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed
by their duly authorized representatives.

 

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

 

By: /s/ Mike Ciszek

 

 

By:  /s/ Joseph T. Ruble

 

Name:  Mike Ciszek

 

Name:  Joseph T. Ruble

 

Title:  VP, Billing & Collections

 

Title:  EVP, CAO & General Counsel

 

Date:  9-24-15

 

Date:  28 Sept 2015