EXHIBIT 10.01

 

CONFIDENTIAL

EMPLOYMENT TERMINATION, RELEASE AND CONSULTING AGREEMENT

 

This Employment Termination, Release And Consulting Agreement (“Agreement”) is
entered into on February 14, 2006 between KANA Software, Inc., its officers,
directors, employees, agents, attorneys, assignees, successors and predecessors
(collectively, “KANA”) and Alan Hubbard (referred to below as “Employee” or
“Consultant”).

 

WHEREAS, Employee has been employed by KANA, and both Employee and KANA have
agreed that Employee’s employment shall terminate effective January 15, 2006
(“Termination Date”). KANA and Employee wish to sever their relationship in a
way that preserves the good will which exists between them.

 

NOW THEREFORE, in consideration of the payment by KANA to Employee of the sums
described in this Agreement, the parties agree as follows:

 

A. TERMINATION OF EMPLOYMENT

 

1. Resignation; Termination Date. Employee hereby formally submits his
resignation (a) as Executive Vice President, Research & Development. KANA hereby
accepts such resignation. The parties agree that Employee’s employment with KANA
is terminated effective as of the Termination Date.

 

2. Acknowledgment of Payment of Wages; Expense Reimbursement. KANA will deliver
to Employee a final paycheck of all accrued wages, salary, bonuses reimbursable
expenses, and accrued but unused vacation pay (if applicable) due and owing to
him from KANA as of the Termination Date. For purposes of clarification, the
parties acknowledge Employee’s bonus to be paid for 2005 is $41,250.00 and this
amount was paid February 1, 2006 (Check # 36856). Employee will submit any
requests for reimbursement of expenses incurred on behalf of KANA, together with
receipts for all reimbursable expenses, within ten (10) days after the date of
this Agreement, and KANA will reimburse all properly reimbursable expenses in
accordance with KANA’s standard policies and practices. In addition, KANA will
pay to Employee $17,500.00 as an additional separation bonus (less applicable
federal and state withholding).

 

3. Vesting of Shares. KANA will deliver to Employee a report showing the status
of all option(s) to purchase shares of KANA common stock granted to Employee
(all such being “Share Awards”). Notwithstanding any provision in any plan,
employment agreement, offer letter or other agreement between Employee and KANA
(“Prior Agreements”) to the contrary, all of the Employee’s remaining unvested
Share Awards as of January 15, 2006 (hereinafter referred to as “Unvested
Shares”) shall remain initially unvested, but may qualify for vesting pursuant
to Section C below. Any Share Awards which do not vest pursuant to Section C
below shall terminate. Any currently vested options held by Employee shall
remain exercisable during the Period of Consultancy described in Section C
below. Employee acknowledges that the provisions of this Agreement may cause any
incentive stock options held by Employee to become non qualified options.
Employee’s E*Trade account will remain available to Employee.

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4. COBRA Coverage. Employee has the option, at Employee’s expense, to continue
health insurance coverage provided by KANA as of the Termination Date for a
period of up to 12 months from the Termination Date pursuant to the terms and
conditions of COBRA, and the option to continue such health insurance coverage
at Employee’s expense for such additional period as may be permitted pursuant to
the terms and conditions of COBRA. Information concerning COBRA continuation
coverage will be provided to Employee under separate cover from KANA’s COBRA
administrators. Employee has 60 days from the Termination Date to notify KANA’s
administrator in writing of his election to so continue the continuation
coverage.

 

5. Return of KANA Property. Employee hereby represents and warrants to KANA that
he has returned to KANA and/or will return prior to March 1, 2006, any and all
of KANA’s property, including, but not limited to, files, memoranda, computers,
Blackberry wireless device, cell phone, records and credit cards, which was in
his possession or control. Notwithstanding the above, Employee may retain
possession of the primary personal computer assigned by KANA to Employee and the
Blackberry wireless device for a period of thirty (30) days from the Termination
Date. KANA acknowledges that during this period, and pursuant to the consulting
terms described below, KANA may authorize Consultant to retain certain files
stored on such computer. In addition, KANA shall allow Consultant continued
access to voicemail and email for thirty (30) days from the Termination Date.

 

6. Confidential Information. Employee hereby acknowledges that as a result of
his employment with KANA, he has had access to and/or has acquired Confidential
Information and trade secrets concerning KANA’s operations, its future plans and
its methods of doing business, including by way of example, but by no means
limited to, information about KANA’s customers, product development, research,
technology, financial, marketing, pricing, cost, compensation and other matters,
that he will hold all such Confidential Information in strictest confidence and
that he may not make any use of such Confidential Information on behalf of any
third party. Employee further confirms that he has delivered to KANA all
documents and data of any nature containing or pertaining to such Confidential
Information and that he has not taken with him any such documents or data of any
reproduction thereof, except for any such documents or data that Employee may be
specifically authorized to retain during the Period of Consultancy described
below, and pursuant to the consulting terms described below.

 

B. RELEASE

 

1. Representation Regarding Existing Claims. Employee hereby warrants that as of
the Effective Date (defined below) of this Agreement, he has not filed any legal
action in any court naming KANA as a party.

 

2. Waiver of Claims. The payments and agreements set forth in the Agreement are
in full satisfaction of any and all accrued salary, vacation pay, bonus pay,
profit-sharing, termination benefits or other compensation to which Employee may
be entitled by virtue of his employment with KANA or any of its subsidiaries or
his termination of employment. Employee

 

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hereby releases and waives any and all claims he may have against KANA or any of
its officers, directors, employees, managers, shareholders, partners, agents,
attorneys, parent corporations, subsidiaries, successors, and assigns, including
without limitation claims for any additional compensation or benefits arising
out of the termination of his employment, any claims for any additional stock or
stock options and any claims of wrongful termination, breach of contract or
discrimination under state or federal law.

 

Employee hereby expressly waives any benefits of Section 1542 of the Civil Code
of the State of California, which provides as follows:

 

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR
SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF
KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.

 

Employee understands that various federal, state and local laws prohibit age,
sex, race, disability, benefits, pension, health and other forms of
discrimination and that these laws can be enforced through the U.S. Equal
Employment Opportunity Commission, California state and local human rights
agencies and federal and state courts. Employee understands that if he believes
his treatment by KANA was discriminatory, he has had the right to consult with
these agencies and to file a charge with them or file a lawsuit. Employee states
and confirms he has filed no Charges or Claims with any state or federal agency
or any other body, institution or tribunal. Employee has decided voluntarily to
enter into this Agreement, and waive the right to recover any amounts to which
he may have been entitled under such laws, including, but not limited to: the
Age Discrimination in Employment Act, 29 U.S.C. (s) 621 et seq. (as amended by
the Older Workers’ Benefit Protection Act, 29 U.S.C. (s) 626(f); the California
Fair Employment and Housing Act, California Government Code (s) 12900 et seq.;
the Employee Retirement Income Security Act (ERISA), 29 U.S.C. (s) 1001 et seq.;
Title VII of the Civil Rights Act of 1964, 42 U.S.C. (s) 2000e et seq.; and 42
U.S.C. (s) 1981.

 

C. CONSULTANCY

 

1. Consultant Services. KANA and Consultant agree that Consultant shall perform
certain consulting services to KANA during the period beginning on the
Termination Date and lasting for six (6) months therefrom (the “Period of
Consultancy”). The general scope of the services shall be to work on strategic
projects at the direction of KANA’s CEO (the “Services”). During the Period of
Consultancy, Consultant shall be available to provide the Services for the
number and days as reasonably requested by KANA’s Chief Executive Officer. For
the first six (6) months, Consultant agrees that he shall make himself available
for up to ten (10) hours per week if requested by KANA’s CEO. Consultant shall
be an independent contractor and is not an agent or employee of, and has no
authority to bind KANA by contract or otherwise. Commencing on the Termination
Date, Consultant will not be an employee of KANA and therefore shall not be
eligible to participate in any employee benefit plans of KANA, including but not
limited to health, dental, vision, KANA’s 401(k) plan, and KANA’s Employee Stock
Purchase Plan. Consultant will perform the Services under the general direction
of KANA, but Consultant will determine, in Consultant’s

 

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sole discretion, the manner and means by which the Services are accomplished,
subject to the requirement that Consultant shall at all times comply with
applicable law. KANA has no right or authority to control the manner or means by
which the Services are accomplished. KANA shall be entitled to terminate the
Period of Consultancy and Consultant’s engagement hereunder in the event of a
breach by Consultant of any of the provisions of this Agreement.

 

2. Compensation. As sole compensation for the performance of the Services, KANA
will pay Consultant the fees and provide the option/stock vesting set forth in
this Section so long as Consultant is complying with the terms of this
Agreement. Expenses incurred in providing the Services to KANA will be
reimbursed to Employee subject to KANA’s standard expense guidelines provided
that such expenses have been approved in advance by KANA’s CEO. KANA will pay
Consultant at a monthly rate equal to Consultant’s salary with KANA in effect as
of the Termination Date ($18,333.33 per Month) for six months. Each payment will
be paid on the 15th day of each month beginning February 15, 2006. Consultant is
no longer an employee, such payment will be made monthly via KANA’s accounts
payable department. Consultant will not be eligible to receive any bonuses.
Additionally, during the Period of Consultancy, the Unvested Shares shall
continue to become vested in accordance with the vesting schedule in effect with
respect to such Unvested Shares immediately prior to the execution of this
Agreement until the termination of the Period of Consultancy, so long as
Consultant continues to comply with each of the terms of this Agreement. In
addition, at the end of the full term of the Period of Consultancy, and provided
that Consultant shall have continuously complied with the terms of this
Agreement, all Share Awards that then remain unvested shall become fully vested
and Consultant shall have a period of ninety (90) days following the end of the
Period of Consultancy to exercise any such vested Unvested Shares (the “Exercise
Period”). Consultant will receive no royalty or other remuneration on the sale,
marketing, production, and/or distribution of any products sold, developed or
otherwise distributed by KANA or by Consultant in connection with or based upon
the Services (“Products”). All vesting shall cease upon the expiration of the
Period of Consultancy. As Employee is aware, as a result of KANA’s failure to
file certain SEC filings, KANA is unable to allow option exercises. Employee is
free to sell options exercised prior to April 15, 2005 as well as any ESPP
shares purchased through KANA’s ESPP plan prior to such date. If KANA is unable
to allow option exercises and as a result Employee will not be able to exercise
his vested options during the normal ninety (90) day window, KANA will recommend
to its Board of Directors and/or the Compensation Committee that Employee be
allowed to exercise his vested shares that are in the money at the end of such
90 day period during a period of ninety (90) days commencing when and if KANA is
again able to allow option exercises.

 

3. Property of KANA.

 

(a) Definition. For the purposes of this Agreement, “Designs and Materials”
shall mean all designs, discoveries, inventions, products, computer programs,
procedures, improvements, developments, drawings, notes, documents, information
and materials made, conceived or developed by Consultant alone or with others
pursuant to the Services or otherwise resulting from the Services.

 

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(b) Assignment of Ownership. Consultant hereby irrevocably transfers and assigns
any and all of its right, title, and interest in and to Designs and Materials,
including but not limited to all copyrights, patent rights, trade secrets and
trademarks, to KANA. Designs and Materials will be the sole property of KANA and
KANA will have the sole right to determine the treatment of any Designs and
Materials, including the right to keep them as trade secrets, to file and
execute patent applications on them, to use and disclose them without prior
patent application, to file registrations for copyright or trademark on them in
its own name, or to follow any other procedure that KANA deems appropriate. In
addition, any and all rights, title, and interest which Consultant may have in
the Services, Designs and Materials and/or Products, including any copyright,
trademark, trade secret, or other proprietary rights, under the laws of the
United States or of any other jurisdiction, are hereby irrevocably assigned by
Consultant to KANA, in perpetuity. Consultant agrees: (a) to disclose promptly
in writing to KANA all Designs and Materials; (b) to cooperate with and assist
KANA to apply for, and to execute any applications and/or assignments reasonably
necessary to obtain, any patent, copyright, trademark or other statutory
protection for Designs and Materials in KANA’s name as KANA deems appropriate;
and (c) to otherwise treat all Designs and Materials as “Confidential
Information,” as defined herein. These obligations to disclose, assist, execute
and keep confidential will survive any expiration or termination of this
Agreement.

 

(c) Moral Rights Waiver. “Moral Rights” means any right to claim authorship of a
work, any right to object to any distortion or other modification of a work, and
any similar right, existing under the law of any country in the world, or under
any treaty. Consultant hereby irrevocably transfers and assigns to KANA any and
all Moral Rights that Consultant may have in any Services, Designs and Materials
or Products. Consultant also hereby forever waives and agrees never to assert
against KANA, its successors or licensees any and all Moral Rights Consultant
may have in any Services, Designs and Materials or Products, even after
expiration or termination of the Period of Consultancy.

 

4. Confidential Information. Consultant acknowledges that Consultant will
acquire information and materials from KANA and knowledge about the business,
products, programming techniques, experimental work, customers, clients and
suppliers of KANA and that all such knowledge, information and materials
acquired, the existence, terms and conditions of this Agreement, and the Designs
and Materials, are and will be the trade secrets and confidential and
proprietary information of KANA (collectively “Confidential Information”).
Confidential Information will not include, however, any information which is or
becomes part of the public domain through no fault of Consultant or that KANA
regularly gives to third parties without restriction on use or disclosure.
Consultant agrees to hold all such Confidential Information in strict
confidence, not to disclose it to others or use it in any way, commercially or
otherwise, except in performing the Services, and not to allow any unauthorized
person access to it, either before or after expiration or termination of this
Agreement. Consultant further agrees to take all action reasonably necessary and
satisfactory to protect the confidentiality of the Confidential Information
including, without limitation, implementing and enforcing operating procedures
to minimize the possibility of unauthorized use or copying of the Confidential
Information.

 

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5. Non-Competition, Non-Solicitation and Savings Clause.

 

(a) Noncompetition Term. During the Period of Consultancy (the “Noncompetition
Term”), Employee hereby agrees that, except with the written consent of KANA,
directly or indirectly, individually or as an employee, partner, officer,
director or shareholder or in any other capacity whatsoever of or for any
person, firm, partnership, company or corporation other than KANA or its
subsidiaries (other than as a holder of less than 1% of the outstanding capital
stock of a publicly-traded company), he shall not:

 

(i) Own, manage, operate, sell, control or participate in the ownership,
management, operation, sales or control of or be connected in any manner with
any business engaged in: (A) developing and marketing software in the fields of
CRM or Service Resolution Management; or (B) developing any product or providing
any service that is substantially the same as, is based upon or competes in any
material respect with any business described in clause (A) of this paragraph;

 

(ii) Recruit, attempt to hire, solicit, assist others in recruiting or hiring,
or refer to others concerning employment, any person who is or was during the
Noncompetition Term an employee of KANA, any of KANA’s subsidiaries, or any of
KANA’s customers or partners, or induce or attempt to induce any such employee
to terminate his employment with KANA, or any of KANA’s subsidiaries, or any of
KANA’s customers or partners (as the case may be);

 

(iii) Induce or attempt to induce any person or entity to curtail or cancel any
business or contracts that such person or entity had with KANA, or any of KANA’s
subsidiaries; or

 

(iv) Contact, solicit or call upon any customer or supplier of KANA, or any of
KANA’s other subsidiaries, on behalf of any other person or entity for the
purpose of selling or providing any services or products of the type normally
sold or provided by KANA, or any of KANA’s subsidiaries.

 

(b) The agreements set forth in this Section 5 include within their scope all
cities, counties, provinces and states of all countries in which KANA or any of
its subsidiaries has engaged in development or sales of products or otherwise
conducted business or selling or licensing efforts at any time before and during
the Noncompetition Term. The Employee acknowledges that the scope and period of
restrictions and the geographical area to which the restrictions imposed in this
Section 5 shall apply are fair and reasonable and are reasonably required for
the protection of KANA and that Section 5(a) accurately describes the business
to which the restrictions are intended to apply.

 

(c) It is the desire and intent of the parties that the provisions of this
Section 5 shall be enforced to the fullest extent permissible under applicable
law. If any provision of this Agreement or any part of any such provision is
held under any circumstances to be invalid or unenforceable by any arbitrator or
court of competent jurisdiction, then: (i) such provision or part thereof shall,
with respect to such circumstances and in such jurisdiction, be modified by such
arbitrator or court to conform to applicable laws so as to be valid and
enforceable to the fullest possible extent; (ii) the invalidity or
unenforceability of such provision or part thereof under such

 

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circumstances and in such jurisdiction shall not affect the validity or
enforceability of such provision or part thereof under any other circumstances
or in any other jurisdiction; (iii) the invalidity or unenforceability of such
provision or part thereof shall not affect the validity or enforceability of the
remainder of such provision or the validity or enforceability of any other
provision of this Section 5. Each provision of this Section 5 is separable from
every other provision of this Section 5, and each part of each provision of this
Section 5 is separable from every other part of such provision.

 

(d) The Employee acknowledges that any breach of the covenants of Section 5 will
result in immediate and irreparable injury to KANA and, accordingly, consents to
the application of injunctive relief and such other equitable remedies for the
benefit of KANA as may be appropriate in the event such a breach occurs or is
threatened. The foregoing remedies shall be in addition to all other legal
remedies to which KANA may be entitled hereunder, including, without limitation,
monetary damages.

 

6. Nondisparagement. Employee agrees that he will not disparage KANA or its
products, services, agents, representatives, directors, officers, shareholders,
attorneys, employees, vendors, affiliates, successors or assigns, or any person
acting by, through, under or in concert with any of them, with any written or
oral statement. KANA agrees that it will not disparage Employee with any written
or oral statement. Notwithstanding the foregoing, KANA acknowledges and agrees
that after the Noncompetition Term, Employee may seek employment in his field of
expertise and in the course of performing his duties, Employee shall be entitled
to partake of ordinary competitive practices including, without limitation,
differentiating his new employer’s products, services and market opportunities
from those of KANA, based solely on publicly available information.

 

7. Termination and Expiration.

 

(a) Breach. Either party may terminate Consultant’s provision of services
hereunder in the event of a breach by the other party of this Agreement if such
breach continues uncured for a period of ten (10) days after written notice.

 

(b) Expiration. Unless terminated earlier, this Agreement, other than the
provisions of Paragraphs A.6, B and C.3 and C.4, will expire at the end of the
Period of Consultancy.

 

(c) Effect of Termination. Upon termination or expiration of this Agreement,
Employee shall immediately return to KANA all equipment and files received
before or during the Period of Consultancy, including without limitation the
equipment and other materials referenced in Paragraph A.5 and C.4 above, and
will immediately return to KANA any and all Confidential Information received by
Employee, or authored, created, derived or otherwise developed by Employee,
before and during the Period of Consultancy.

 

(d) No Election of Remedies. The election by KANA to terminate this Agreement in
accordance with its terms shall not be deemed an election of remedies, and all
other remedies provided by this Agreement or available at law or in equity shall
survive any termination.

 

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D. GENERAL

 

1. Legal and Equitable Remedies. Employee agrees that KANA shall have the right
to enforce this Agreement and any of its provisions by injunction, specific
performance or other equitable relief without prejudice to any other rights or
remedies KANA may have at law or in equity for breach of this Agreement.

 

2. Arbitration. Any controversy or claim arising out of or relating to this
Agreement or the breach thereof, or the Employee’s employment or the termination
thereof, with the exception of any controversy or claim arising out of or
relating to Paragraph C.5, shall be settled by arbitration in San Mateo County,
California in accordance with the National Rules for the Resolution of
Employment Disputes of the American Arbitration Association. The decision of the
arbitrator shall be final and binding on the parties, and judgment on the award
rendered by the arbitrator may be entered in any court having jurisdiction
thereof. The parties hereby agree that the arbitrator shall be empowered to
enter an equitable decree mandating specific enforcement of the terms of this
Agreement. KANA and the Employee shall share equally all fees and expenses of
the arbitrator. Any controversy or claim arising out of or relating to Paragraph
C.5 shall be settled in the appropriate federal or state court in the State of
California. KANA and the Employee hereby consent to personal jurisdiction of the
state and federal courts located in the State of California for any action or
proceeding arising from or relating to this Agreement or relating to any
arbitration in which the parties are participants.

 

3. Confidentiality. The contents, terms and conditions of this Agreement shall
be kept confidential by Employee and shall not be disclosed except to his
attorney or as otherwise required by law. Any breach of this confidentiality
provision shall be deemed a material breach of this Agreement. KANA may make
such disclosure of this Agreement as may be required by law or the rules and
regulations of the Securities and Exchange Commission.

 

4. No Admission of Liability. This Agreement is not and shall not be construed
or contended by Employee to be an admission or evidence of any wrongdoing or
liability on the part of KANA, its representatives, heirs, executors, attorneys,
agents, partners, officers, shareholders, directors, employees, subsidiaries,
affiliates, divisions, successors or assigns. This Agreement shall be afforded
the maximum protection allowable under California Evidence Code Section 1152
and/or any other state or Federal provisions of similar effect.

 

5. Assignment; Successors. This Agreement and all rights and obligations of the
Employee hereunder are personal to the Employee and may not be transferred or
assigned by the Employee at any time. This Agreement shall be binding upon, and
KANA may assign its rights to, any successor (whether direct or indirect and
whether by purchase, lease, merger, consolidation, liquidation or otherwise) to
all or substantially all of KANA’s business and/or assets. This Agreement and
all rights of the Employee hereunder shall inure to the benefit of, and be
enforceable by, the Employee’s personal or legal representatives, executors,
administrators, successors, heirs, distributees, devisees and legatees.

 

6. Modification. It is expressly agreed that this Agreement may not be altered,
amended, modified, or otherwise changed in any respect except by another written
agreement which specifically refers to this Agreement, and which is duly
executed by authorized representative of each of the parties hereto.

 

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7. Headings. The headings of the paragraphs of this Agreement are for
convenience only and are not binding upon any interpretation of this Agreement.

 

8. Preparation of Agreement. This Agreement will not be construed against any
one party, regardless of which party initially drafted it. The parties expressly
agree that this Agreement will be construed and enforced as a mutually prepared
Agreement.

 

9. Reconsideration; Right to Revoke. Employee is advised to consult with an
attorney prior to executing this Agreement. Employee represents and agrees that
Employee fully understands Employee’s right to discuss all aspects of this
Agreement with Employee’s private attorney, that to the extent, if any, Employee
desires, Employee has availed him/herself of this right, that Employee has
carefully read and fully understands all of the provisions of this Agreement,
and that Employee is voluntarily entering into this Agreement. Employee
understands and agrees that the General Release and Waiver of Claims contained
in this Agreement is in exchange for the consideration specified herein,
including without limitation the Consultancy Period, continued vesting, and
opportunity for continuing health benefits, and that Employee would not
otherwise be entitled to such consideration. Employee represents that Employee
is at least forty (40) years of age. Employee acknowledges that he was offered a
period of at least forty-five (45) calendar days to consider the terms of this
Agreement (“Reconsideration Period”). Employee may execute the Agreement at any
time during the Reconsideration Period which shall mean that the Reconsideration
Period has ended. For a period of seven (7) days following execution of this
Agreement (“Cooling Off Period”), Employee may revoke this Agreement. The date
immediately following the Cooling Off Period shall be the Effective Date of this
Agreement.

 

KANA has also advised Employee all individuals in the same job classification or
organizational unit, by job title and age, who have been subject to
reorganization and the job title and ages of all individuals in the same job
classification or organizational unit who are not subject to reorganization. A
complete list of these individuals by job title and age is attached hereto as
Attachment A.

 

10. Entire Agreement. This Agreement, together with any applicable Option
Agreements and equity incentive plans, constitute the entire agreement between
Employee and KANA with respect to the subject matter hereof and supersedes all
prior negotiations and agreements, whether written or oral, relating to such
subject matter. Employee acknowledges that neither KANA nor its agents or
attorneys, have made any promise, representation or warranty whatsoever, either
expressed or implied, written or oral, which is not contained in this Agreement
for the purpose of inducing Employee to execute the Agreement, and Employee
acknowledges that he has executed this Agreement in reliance only upon such
promises, representations and warranties as are contained herein. Any and all
rights that Employee may have to indemnification by KANA pursuant to the by-laws
and certificate of incorporation of KANA and pursuant to any agreement between
KANA and Employee (collectively “Indemnification Obligations”) shall remain in
full

 

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force and effect following the execution and delivery of the Agreement and
following the Termination Date.

 

EMPLOYEE   KANA SOFTWARE, INC.

/s/ Alan Hubbard

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  By:  

/s/ John M. Thompson

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Alan Hubbard        

 

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