Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.25T

 

TWENTY-FIRST AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Twenty-first Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications
Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG
and Customer entered into that certain Amended and Restated CSG Master
Subscriber Management System Agreement dated February 9, 2009, as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with
the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree to the following upon the Effective Date:

 

1.    Upon implementation into production, Customer desires to use and CSG
agrees to provide CSG Vantage® Plus Archives.  As a result, Schedule C,
"RECURRING SERVICES," is modified by adding "CSG Vantage® Plus Archives" and by
adding the following to the section titled "RECURRING SERVICES DESCRIPTION" as
follows:

 

CSG Vantage Plus® Archives provides archival storage services through a CSG
hosted, browser based application.  CCS®/ACP system-generated production report
images ("Report Images") are stored in an archived data store and are accessible
in HTML, PDF, and ASCII text formats.  CSG Vantage Plus Archives also offers the
ability to archive report tables ("Report Tables") in Vantage for query and
analysis.

 

Retention is configurable at the CSG Vantage report level for both Report Images
and Report Tables in Vantage.  Standard deployment will provide for consistent
report retention for all Customer's CSG Vantage Plus reports ("Vantage Plus
Reports").  Custom solutions may also be deployed in the event Customer requests
retention to vary by Vantage Plus Reports.  

 

Standard deployment will also include a consistent Customer user profile that
will allow Customer's users to have access to retained Report Images.  Customer
solutions may also be deployed to support Customer's custom user access
requirements as part of a custom implementation.

 

Report Image retention and any special user access requirements will be defined
in a Customer Implementation Specification Sheet ("CISS") document which will be
integrated, in each applicable instance, into a mutually agreed upon
implementation Statement of Work to be executed by CSG and Customer.

 

Standard deployment will also include storage of Report Images in CSG Vantage
Plus Archives for a period of up to **** (*) *****.  Customer will have the
option to (i) request that CSG pre-load up to *** (*) ****** of historical
Report Images or (ii) commence archiving Report Images from the date that CSG
Vantage Plus Archives is implemented.  If Customer elects to have CSG pre-load
historical data, the *********  period will commence from the date of the first
historical Report Images.  Customer may

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

request that CSG continue to provide storage of all or some specified portion of
its Report Images for more than **** (*) ***** for the fees specified in Section
3 of this Amendment.  Such request shall be made not less than ***** (*)
******** **** prior to Customer's requested extension date and documented in an
executed LOA.  Unless otherwise extended, pursuant to the preceding sentence,
Report Images will be available to Customer for the ********* period, after
which time the Report Images will be purged and no longer accessible. In the
event Customer requests extended retention for Report Tables beyond the current
retention available in Vantage Plus, storage fees as listed in Schedule F will
apply.

 

2.    Following implementation of CSG Vantage Plus Archives into production,
pursuant to a Statement of Work executed by the parties, CD Rom/DVD archive
reports that are currently provided  will no longer be available for either past
or future reports.  

 

3.    As a result, Schedule F, "Fees," "CSG Licensed Products," "II. Advanced
Reporting," "B. CSG Vantage Plus" shall be amended to provide fees for CSG
Vantage® Plus Archives as follows:

 

Description of Item/Unit of Measure

Frequency

List  Rate

C.  CSG Vantage® Plus Archives (Notes 7-10)

 

 

a)Set Up Fee – Production Environment (Enterprise-wide)

********

$*********

b)Pre-load of *** (*) ****** of historical Report Image data

********

$*********

c)Storage Fees for Report Tables (per ********, subject to Note 8)

*******

$********

d)

 

 

e)Storage Fees for Customer-requested Report Images (per ********, subject to
Note 8) that are stored for more than **** (*) *****

*******

$********

Note 7:  CSG shall provide CSG Vantage® Plus Archives in lieu of report archives
on CD ROM/DVD as provided in the Agreement, which shall include retention of
Reports for up to **** (*) *****, with no Storage Fees, as an item included in
the BSC.

Note 8: Storage capacity will be measured ******* in *********; the *******
Storage Fee will be $******** for the ***** ******** and $******** for each
******** thereafter.  For example: If, during a ********* ******* ********
******** ***** ********* ** ******* *** *** ******** ****** ******** ********
**** ** ******** $******** *** **** ****** ******* ********* **** ** ******** **
*** ****** ** $********* ******* **** ** ******** ** *** ****** ** $*********
****

Note 9: Customer has a current allotment of *** ******* (***) users that may
access Vantage Plus Archives.

Note 10: As requested by Customer, CSG shall pre-load *** (*) ****** of
historical Report Image data for the fee set forth above.  CSG will require a
****** (**) *** lead time upon execution of the SOW to pre-load historical
data.  In the event customer only chooses to implement Vantage Plus Archives
with no pre-load, an implementation fee of $****** apply along with a ** ***
lead time.

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective
Date”).

 

CHARTER COMMUNICATIONS HOLDING

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

 

By: /s/ Joseph P. Murray

 

By:  /s/ Joseph T. Ruble

 

Title:  VP Billing

 

Title:  EVP, CAO & General Counsel

 

Name: Joseph P. Murray

 

Name: Joseph T. Ruble

 

Date:  12/16/11

 

Date:  12-16-11