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Exhibit 10.2

DEVELOPMENT AND SERVICES AGREEMENT

    This Development and Services Agreement (the "Agreement") is made and
entered into as of June 28, 1996 by and between Ticketmaster Multimedia
Holdings, Inc., a Delaware corporation, with offices at 3701 Wilshire Blvd., Los
Angeles, California 90010 ("Company") and Starwave Corporation, a Washington
corporation with offices at 13810 S.E. Eastgate Way, Suite 400, Bellevue,
Washington 98005 ("Provider"), upon the following terms and conditions:

1.0 Background; the Project

    1.1 Company desires to have delivered and implemented a custom, turnkey,
integrated, multi-user network, transactional web site (hereinafter referred to
as the "System") for use by Company on the TM Web Site. The System must, among
other things, effectively interface with Company's ticketing system (the "TM
System").

    1.2 In its consultations with Company and after a mutual determination of
system requirements, Provider has represented, among other things, that, with
Company's cooperation, it could provide Company with the System, defined in
Section 1.1 above, that would meet Company's requirements, and that Provider
would deliver, install and test the System, and provide conversion, training,
and support services (the "Project"), all as defined and described herein.

    1.3 In reliance upon Provider's recommendations, and subject to the terms
and conditions of this Agreement, Company engages Provider to perform the
Project and to provide other software and services as Company may request from
time to time on an ongoing basis during the term of this Agreement.

2.0 Definitions

    The following definitions shall apply to this Agreement:

    2.1 "Company Net Profits" means gross revenues actually received by Company
and the other TM Subsidiaries directly from the on-line sale of merchandise to
consumers on the TM Web Site, less (a) any shipping/handling charges (including
insurance) collected by Company and the other TM Subsidiaries in connection with
the sale of such merchandise and (b) direct costs of the sale of such
merchandise, including, without limitation, the invoiced cost of such
merchandise, costs of developing, operating and maintaining the TM Web Site,
packaging costs, chargebacks, returns, refunds, credit card company charges,
selling incentives and commissions directly connected with the sale of the
merchandise, billing errors, doubtful accounts, marketing costs directly and
exclusively associated with the sale of the merchandise and applicable taxes;
provided that such direct costs shall not include overhead charges such as the
general and administrative expenses of Ticketmaster Corporation.

    2.2 "Company Source Content" means all content delivered by the Company in
connection with or related to the TM Web Site, including, without limitation,
all text, photographs, sound audio and video segments, animation, databases,
screen displays, graphics, charts, tables or any other content or documents
(including all literary and statutory rights thereto).

    2.3 "Confidential Information" means all financial records and financial
information regarding the parties, technical information regarding the parties'
products or business, design, development, production, and sales processes
(provided they can be shown to be unique and proprietary), consumer and
distributor lists, all Company's business records, all Company's consumer
records, all Company's sales data and history, Provider's proprietary software,
Company's proprietary software, and any other information or documentation
covered by Section 17.1 below.

    2.4 "Copyrights" shall mean any of the copyrights owned by Provider or
Company for use on or with the Software, whether registered or unregistered.

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    2.5 "Documentation" shall mean all information including, but not limited
to, user manuals, handbooks, operating instructions, technical data or other
materials (whether in human or machine-readable form) relating to the Licensed
Software, including any updates or revisions to such materials.

    2.6 "Domain Name" means a name associated with a specific address for a
computer server registered with InterNIC for use on the Internet.

    2.7 "Existing TM Web Site" means the web site currently available on the
World Wide Web portion of the Internet through the Company and/or a TM
Subsidiary, which web site is or was operated and maintained by Provider on
behalf of one or more of the TM Subsidiaries on the Web Server.

    2.8 "Hardware" shall mean the equipment recommended by Provider necessary to
run the Software. The term "Hardware" shall also include all related operating
system software.

    2.9 "Inventions" shall mean any idea, design, concept, technique, invention,
discovery, or improvement, regardless of patentability.

    2.10 "Know How" shall mean all trade secrets and information relating to the
Licensed Software in the possession of Provider, including that comprised in
designs, drawings, specifications, manuals or materials that enable one to use
technology and used by Company to carry out its obligations under this
Agreement.

    2.11 "Licensed Materials" means any materials or elements not owned by
Provider or Company, of whatever nature (including computer programs) created
for or furnished to Provider by third parties and that are used by Provider to
create the TM Web Site.

    2.12 "Licensed Software" shall mean any and all software related to the TM
Web Site, in object code and/or in source code form, which was or is developed
by Provider and/or its licensors (if applicable), and is provided to the Company
by Provider as Works for Hire (as described in Title 18 USC et. seq., "The
United States Copyright Act") for use in connection with and/or on the TM Web
Site and all functions contained therein. All Software documentation and support
materials shall be deemed part of the Licensed Software. Provider Technology
shall be owned though licensed by the Provider to Company as limited by
paragraph 2.18 below. In no event shall Provider have any right, title or
interest in or to any TM procedures and/or methodologies incorporated in any
programs at the Company's direction including, but not limited to, transactional
protocols.

    2.13 "Marks" means the marks "TICKETMASTER" and any other trademarks or
service marks or Domain Names or URLs used on or in connection with or
associated with the Web Pages or the TM Web Site or owned by Ticketmaster
Group, Inc. and/or the TM Subsidiaries.

    2.14 "Nonconformity" means a design error, design defect, functional defect,
programming error or anomaly and/or deviation.

    2.15 "On-Line Revenue" means gross service charge revenues actually received
by Company and the other TM Subsidiaries directly from service charges collected
by Company and the other TM Subsidiaries from selling tickets to the public on
line on the TM Web Site, less (a) applicable taxes, (b) refunds, (c) rebates,
(d) credit card processing fees, and (e) shipping and handling charges.

    2.16 "Proprietary Rights" shall mean the Trademarks, Copyrights, trade
secrets, Know-how, Inventions (whether patentable or not) and Confidential
Information, collectively.

    2.17 "Provider Royalty Period" means the period during which Provider is
entitled to royalty payments of the Agreement, as set forth in Section 9.0.

    2.18 "Provider Technology" means those programs of the Licensed Software and
any and all intellectual proprietary rights contained in and related thereto to
which are listed in Exhibit "A"

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attached hereto and incorporated by reference in this Agreement. Notwithstanding
this provision or any other provision contained in this Agreement, the Company
may modify, enhance and maintain the Provider Technology for use in conjunction
with the TM Web Site. In no event shall Provider Technology include any Company
Source Content.

    2.19 "Software" shall mean all programming in object code, source code or
any other format in accordance with the Specifications, and shall be deemed to
include all Documentation that supports or relates to any or all of the
foregoing.

    2.20 "Specifications" means the definition of the scope and functional
characteristics of the Web Pages and TM Web Site prepared by the Company in
reliance upon the Provider's recommendations and as generally described in
Exhibit B.

    2.21 "Subsidiary" of a person (a "Parent") means any corporation or other
entity with respect to which at least a majority of the outstanding voting power
at the time is controlled, directly or indirectly, by the Parent, one or more
Subsidiaries or by the Parent and one or more Subsidiaries.

    2.22 "Trademarks" shall mean, whether registered or unregistered, the trade
names of each party and any other trade name, trade dress, trademarks or service
marks owned by or licensed by each party for use on or with the Software, the
System or the Services.

    2.23 "TM Subsidiary" or "TM Subsidiaries" means one or more Subsidiaries of
Ticketmaster Group, Inc.

    2.24 "URL" means a Uniform Resource Locator, namely, an address associated
with each Web Page on the Internet.

    2.25 "Web Pages" means those materials created and developed pursuant to
this Agreement or in connection with the Existing TM Web Site containing Company
Source Content or other materials furnished by Company to Provider for the
purpose of providing a site for such files on the World Wide Web portion of the
Internet via a server furnished by Provider, Company or another party.

    2.26 "Web Server" means a computer operated by Provider for making the TM
Web Site and/or the Existing TM Web Site available on the Internet.

    2.27 "TM Web Site" means Company's Web Pages available on the World Wide Web
portion of the Internet.

    2.28 "Works" means all of the results and proceeds of Provider's services
and any materials created or developed by or on behalf of Provider pursuant to
this Agreement or in connection with the Existing TM Web Site, any information
or data derived or resulting from or relating to the use of the TM Web Site on
the Web Server (or any other web server operated by Provider), and any copies or
derivative works of any of the foregoing, in whatever physical form in which any
of the foregoing may exist, but specifically excluding the Provider Technology
and the Licensed Materials.

3.0 Engagement, Duration

    3.1 Company hereby engages Provider to provide the services and related
materials and equipment hereinafter described at Provider's facility in
Bellevue, Washington or at Company's facility in Los Angeles, California (as the
parties mutually agree) and subject to all of the terms and conditions of this
Agreement. Provider has commenced engagement prior to the date hereof and agrees
that such prior activity, as well as, the activities it will undertake
hereinafter were and shall be subject to the terms of this Agreement, and hereby
accepts such engagement and agrees to make itself available and to render the
services under this Agreement in a professional, high-quality and timely manner,
consistent with the highest computer software development industry professional
standards. Provider

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agrees to provide services, as reasonably requested, during the Provider Royalty
Period for changes (including, but not limited to, updates and upgrades)
reasonably requested by Company.

4.0 Development and TM Web Site Operations

    4.1 Development.

    4.1.1  Provider has in the past provided and shall continue to provide
professional consulting, creative, writing, design and computer programming
services in connection with the development of Company's Web Pages and the TM
Web Site, as well as such other services, materials, and equipment as are
customarily provided in connection with such consulting, creative, design and
programming activities or as may be required or directed by the Company from
time to time; provided, that all creative and design work shall be subject to
the prior written approval of Company and provided, further, that all new
creative and design work requested by Company after Final Acceptance shall be
subject to the prior approval of each of the parties. Such services, materials
and equipment shall include, without limitation:

    4.1.1.1  Designing, creating and testing Web Pages and the TM Web Site,
which shall contain, without limitation, the content of the site, menus,
cross-references, hypertext, other organizational features, screen layouts,
screen displays, operational control features, security features and the other
features, and computer source code and object code related to the development
and implementation of these elements;

    4.1.1.2  Providing technical and creative assistance, materials and services
to upgrade or modify Web Pages and TM Web Site;

    4.1.1.3  Developing and implementing plans to promote and publicize the TM
Web Site in appropriate forums, such as indexing services and USENET groups;

    4.1.1.4  Providing general technical and support services for the operation
of the TM Web Site on the Internet on the Web Server;

    4.1.2  If any Nonconformities are discovered, Provider will immediately
correct such Nonconformities at Provider's cost and expense.

    4.2   TM Web Site Operations. Provider has in the past provided and shall
continue to provide all services and equipment necessary to install, maintain,
and support the TM Web Site over the Web Server and make the TM Web Site
available to Internet users. Such service and equipment shall include:

    4.2.1  Installing and, if necessary, converting, Company's Web Pages for use
on the Web Server such that Company's Web Pages are readily available on the
World Wide Web portion of the Internet utilizing all regularly used versions of
all major commercially available browsers;

    4.2.2  Furnishing a Web Server running SPARC 20 connected to a TI or faster
communications !ink provided to Company with sufficient minimum disk space for
storage of the TM Web Site and Web Pages on the Web Server;

    4.2.3  Providing all computer, communications and other equipment necessary
for the Web Server to access the Internet on a continual basis;

    4.2.4  Training of Company personnel at Company's Los Angeles, California
facility for the purpose of internal content creation and updates;

    4.2.5  Forwarding to the E-mail address specified by Company on a daily
basis any comments or other communications from the TM Web Site designated for
Company;

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    4.2.6  Correcting any errors to the TM Web Site caused by Provider within
twenty-four (24) hours of Provider's knowledge of such errors; and

    4.2.7  Creating an environment (a working Web Page) for Company to be able
to send and receive documents (such as by Standard Internet File Transfer
Protocol [FTP]) as well as for the purpose of Company updating Web Pages and the
TM Web Site.

    4.3 Transitioning of Development and Operations to the Company. Provider
shall transition and migrate responsibility for the development, operation and
maintenance of the Web Pages, the TM Web Site and the Existing TM Web Site to
Company in an orderly and efficient manner, without interruption or disruption
of service to the end-user (the "Transition"). Such Transition responsibilities
shall include, without limitation:

    4.3.1  provide training to Company personnel at Company's Los Angeles,
California facility necessary to effect the Transition;

    4.3.2  migrate the TM Web Site to Company's web server(s);

    4.3.3  provide general technical and support services for the operation of
the TM Web Site on the Internet on Company's web server(s);

    4.3.4  provide technical services to upgrade or modify Company's Web Pages
on the TM Web Site or web pages;

    4.3.5  promptly upon request of Company, deliver to Company all Works and
all Company Source Content;

    4.3.6  cooperate with Company in conducting tests of any hardware or
software; and

    4.3.7  provide all then-current user guides, installation guides, narrative
descriptions, specifications, file lay-outs, logic flow diagrams, test or other
data, test programs and other information that is owned, used or held by
Provider in connection with performance of its obligations under this Agreement.

Company will use reasonable best efforts to cooperate with Provider in
connection with Provider's obligations under this Section 4.3.

5.0 Project Management

    5.1 Company and Provider have each designated one individual to serve as
"Project Manager" and may from time to time designate in writing replacement
Project Managers. Except as otherwise described herein, the Project Managers
will be deemed to have authority to perform the management duties described in
this Agreement, and give and receive any notices or other communications
required hereunder. All communications relating to Sections 4.0 through 8.0
shall initially be conducted through the parties' Project Managers.

    5.2 In addition to the foregoing, Provider's and Company's Project Managers
and other appropriate personnel as necessary will meet to discuss any matters
that relate to the performance of this Agreement, as might reasonably be
requested from time to time by either party.

6.0 Personnel; Resources

    6.1 Provider shall exercise due diligence to maintain an adequate number of
trained, competent personnel to perform its duties under this Agreement and for
future support.

    6.2 During the course of the Project and during the Provider Royalty Period,
if Company notifies Provider that an employee of Provider or any third party
personnel who perform services in connection with the Project at Company's
premises, does not adequately perform responsibilities assigned to that

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individual or lacks the ability or skills (including, without limitation,
interpersonal skills) needed to fulfill his or her tasks related to the Project,
then Provider shall take such actions as necessary to substantially improve such
person's conduct or performance, or at Company's request, and at no cost to
Company, Provider shall replace such individual with an individual who
reasonably meets Company's qualifications.

    6.3 When a party's personnel are located at the other party's facilities,
the hosting party will, at no charge to the other party, provide such personnel
with a work environment reasonably suitable for those persons to perform their
assigned responsibilities. Each party shall provide the other party with
reasonable advance notice of any visiting personnel.

7.0 Project Change

    7.1 During the Project and the Provider Royalty Period, if either party
wishes to make changes to the Licensed Software, or change any component thereof
(collectively referred to as a "Change"), both parties shall comply with the
procedures set forth in Sections 7.2 through 7.5 inclusive.

    7.2 The Company Project Manager, when requesting a Change, will submit in
writing to the Provider's Project Manager the requested Change and any other
information to be provided thereon for the consideration and implementation of
such Change.

    7.3 If the Change is initiated by Company:

    7.3.1  Provider will evaluate such Change Request and will respond to
Company's Project Manager in writing within five (5) days following receipt of
the Change Request. Provider's response will include a statement of the
availability of Provider's personnel and resources and any required adjustment
to the Project. There shall be no further costs or charges for reasonably
requested changes during the Provider Royalty Period.

    7.3.2  Should Company elect to pursue such Change Request, Company will,
within five (5) days after receiving Provider's response and Resulting Changes,
authorize Provider to implement the Change by returning to Provider's Project
Manager a copy of the Change Request and Provider's response with the Resulting
Changes executed by Company's Project Manager. Upon such authorization by
Company, Provider will commence performance in accordance with such Change
Request and Resulting Changes.

    7.4 In addition to any Change, the parties may utilize the procedure set
forth in these Sections 7.1 through 7.5 inclusive to amend the Project as a
result of any unforeseen Project problem.

    7.5 Each Change Request fully executed by both Project Managers shall be
deemed incorporated into, and will constitute a formal amendment to, this
Agreement.

8.0 Final Acceptance

    8.1 After Project completion, Provider shall install the Software on the
Hardware and demonstrate and test the Software in accordance with the objective
performance criteria to determine whether or not the Software or the applicable
part thereof is free of material defects and operates in all respects in
conformity with the Specifications.

    8.2   If the Software is not free of material defects or does not operate in
all respects in conformance with the Specifications, then Company shall promptly
notify Provider of any Nonconformity. Provider shall exercise due diligence to
correct any Nonconformity, and shall again demonstrate and test the Software
until it is free of defects and operates in all material respects in conformance
with the Specifications. This process shall continue until Company accepts the
Project. Unless specific notice is delivered to Provider by Company by
September 1, 1996, setting forth

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nonacceptance, then Company shall be deemed to have accepted the Project as of
said date, subject to latent defects and the terms and conditions of this
Agreement.

9.0 Compensation

    In exchange for all services, materials and equipment and all rights and
licenses granted by Provider to Company under this Agreement, Company agrees to
compensate Provider as follows:

    9.1 A royalty payment of five percent (5%) of On-Line Revenues of Company
during the period of time beginning on the date of the first commercial on-line
transaction consummated through the TM Web Site (i.e. August 1, 1996) and ending
on July 31, 2003 (the "Provider Royalty Period").

    9.2 A royalty payment of ten percent (10%) of Company Net Profits actually
received by Company during the Provider Royalty Period.

    9.3 A royalty payment in the amount of twenty percent 20% of the service
charges, not to exceed $0.75 per ticket, for all tickets for sporting events
sold on-line in Provider's ESPNET Sportszone web site during the Provider
Royalty Period.

    9.4 During the period commencing on August 1, 1996 and ending on January 31,
1997 (the "Stub Period"), Provider shall be entitled to receive from Company on
the last day of the Stub Period a minimum royalty payment equal to $50,000.00.
During each contract year hereof, beginning with August l, 1996 and ending on
July 31, 2003, Provider shall be entitled to receive from Company minimum
royalty payments of One Hundred Thousand Dollars ($100,000.00), payable to
Provider (except as set forth in the prior sentence) in quarterly installments
of Twenty-Five Thousand Dollars ($25,000.00) on the last day of each fiscal
contract quarter commencing on March 31, 1997. All amounts due pursuant to this
Section 9.4 will be paid as provided in this Section. Any amounts paid by
Company to Provider pursuant to this Section 9.4 shall be credited against
amounts otherwise payable by Company to Provider pursuant to Sections 9.1 and
9.2 hereof, so that if, for example, in any contract year during the Provider
Royalty Period, the amount of royalty payments to which Provider is entitled
pursuant to Sections 9.1 and 9.2 above total $150,000.00, then Company shall be
required to make a payment of $50,000 to Provider in addition to the payments it
has made to Provider under Section 9.4 hereof.

    9.5 At Provider's written request, delivered to Company within thirty
(30) days following the end of any fiscal year of the term hereof, and at
Provider's sole cost, Company shall deliver to Provider a letter from Company's
auditor validating that Company's calculation of the royalty payments due to
Provider for said fiscal year is accurate in all material respects.

10.0 Ownership and Assignment of Rights

    10.1 Company acknowledges that except as otherwise provided herein, it shall
have no right, title or interest in or to the Provider Technology.

    10.2 The Works and all rights therein (including title to the physical
objects), of whatever nature, including, without limitation, any patent, trade
secret, trademark or service mark rights (and any goodwill appurtenant thereto),
any rights of publicity, and any right, title and interest in any copyright and
any right that may affix under any copyright law now or hereinafter in force and
effect in the United States or in any other country or countries, shall be owned
by Company immediately from inception subject to the license granted in
Section 11.1 and shall constitute works specially ordered or commissioned as
works made for hire under the United States Copyright Act. Without limiting any
of the foregoing, Provider hereby assigns and transfers to Company all rights
that Provider may have, of whatever nature, including, without limitation, any
patent, trade secret, trademark or service mark rights (and any goodwill
appurtenant thereto), any rights of publicity, and any right, title and interest
in any copyright and any right that may affix under any copyright law now or
hereinafter in force and

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effect in the United States or in any other country or countries, in and to the
Works, together with ownership of all physical copies thereof, without
condition, limitation, or reservation. Company may add to, subtract from,
arrange, rearrange, revise, modify, change, and adapt the Works and any part or
element thereof in its sole and absolute discretion and Provider hereby
irrevocably waives all of its rights under the United States Copyright Act,
including any rights provided in 17 U.S.C. § 106, for any and all purposes for
which the Works may be used, and any rights of attribution and integrity
conferred by 17 U.S.C. § 106A or any other "moral rights of authors" with
respect to the Works and any uses thereof to the full extent now or hereafter
permitted by the laws of the United States or the laws of any other country or
countries for any and all purposes for which the Works may be used.
Notwithstanding the foregoing, Company acknowledges that Provider may
incorporate the Provider Technology in the Works and Company's ownership of the
Works shall not abrogate Provider's interest in such Provider Technology.

    10.3 Subject to paragraph 12.1.12 of this Agreement, Provider agrees to
obtain and furnish to Company all appropriate assignments, licenses, waivers and
releases from all persons who created or furnished the Licensed Materials or who
otherwise might claim any rights in the Licensed Materials, which assignments,
licenses, waivers and releases shall assign and transfer to Company all rights
that such persons may have, of whatever nature (and in no event less than the
equivalent rights granted by Provider to Company in paragraph 10.2 above), in
and to such Licensed Materials, or Provider otherwise shall have secured from
each person a paid up, royalty-free nonexclusive right and license granting to
Company irrevocably and unconditionally and in perpetuity the right throughout
the universe to copy, distribute, transmit, display, perform, create derivative
works, and otherwise use and exploit the Licensed Materials in whole or in part,
including, without limitation, the right to add to, subtract from, arrange,
rearrange, revise, modify, change and adapt the Licensed Materials and any part
or element thereof, and the right to permit others to do any of the foregoing,
in connection with Company's Web Pages and TM Web Site and any modification,
upgrade or version thereof, and their use on any server, and any promotion,
advertising or marketing relating thereto.

    10.4 Provider agrees that the Marks and any goodwill appurtenant thereto
shall be owned exclusively by Company and shall inure solely to the benefit of
Company. Nothing in this Agreement shall give Provider any right, title or
interest in the Marks, and Provider will not at any time challenge or take any
action inconsistent with Company's ownership of the Marks or any registration
thereof anywhere in the world.

    10.5 Company shall have the right, in its sole discretion, to prosecute and
control any dispute or litigation involving any claims that a third party has
infringed any of the Works or the Marks. Provider shall have the right, in its
sole discretion, to prosecute and control any dispute or litigation involving
any claims that a third party has infringed any of the Provider Technology,
expect to the extent that any such claim affects Company's rights in, or to the
use of, the Provider Technology, the Licensed Software and/or the TM Web Site.

    10.6 Each party agrees that, upon the other party's request and expense,
that it will promptly execute, acknowledge, and deliver to such other party or
its designee such documents as such other party may deem necessary to evidence,
record, or effectuate any of such other party's rights or registrations or any
of the agreements, assignments, licenses, releases and waivers hereunder.

    10.7 Neither party shall dispute or impugn the validity or enforceability
of, or the other party's right to use and control the use of, any of the other
party's Proprietary Rights, nor shall either party act or permit action in any
way that would impair the rights of the other party in and to such Proprietary
Rights.

    10.8   Neither party shall apply for registration of any of the other
party's Proprietary Rights or of any mark confusingly similar thereto. Should a
party elect to apply for registration of one or more of

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its Proprietary Rights, and, in such event, the other party will assist and
cooperate with the applying party's application in connection therewith.

11.0 Licenses

    11.1 Provider hereby irrevocably and unconditionally grants to Company in
perpetuity, and the Company hereby accepts, a nonexclusive limited right and
license throughout the universe to copy, distribute, transmit, display, perform,
and otherwise use and exploit the Provider Technology, in whole or in part, in
connection with the TM Web Site, for itself, its affiliates and its agents and
clients linked to the Company's Web Server with respect to the ordering, sale
and distribution of the Company's and its clients' products and services,
including, without limitation, the right to arrange, rearrange, revise, change,
adapt, alter, modify and create derivative works of the Provider Technology.

    11.2 Company hereby grants to Provider from the date hereof through
acceptance, and Provider hereby accepts, the limited, nonexclusive right and
license to copy, distribute, transmit, display, perform, create derivative works
and modify the Works, any Company Source Content or other materials furnished by
Company to Provider pursuant to this Agreement, provided, however, such license
is limited and is valid solely for the purpose of rendering Provider's services
under this Agreement. Such limited right and license shall extend to no other
materials, including but not limited to transactional protocols, or for any
other purpose and shall terminate automatically upon the termination of this
Agreement for any reason. Any such modification or use shall inure solely to
Company's interest and Company shall have sole right, title and interest in and
to any such modifications and/or use.

12.0 Representations, Warranties and Other Obligations

    12.1 Provider represents and warrants to and covenants with Company as
follows:

    12.1.1  All services rendered by Provider in connection with the Project
(defined herein), including but not limited to, the recommendation, selection
and procurement of third-party software and third-party hardware; custom
software development; system integration, and system implementation, will be
performed by qualified personnel (Provider Project Personnel) with the highest
degree of care and skill, in a diligent and professional manner.

    12.1.2  Provider Project Personnel shall have the requisite expertise and
ability to perform the tasks assigned to them under this Agreement.

    12.1.3  The Licensed Software, the Software and the System, and all portions
or components thereof, shall be free of material defects, malfunctions or
Nonconformities and operate in all respects in conformance with the
Specifications to acceptance and for a period of three years from the date of
acceptance.

    12.1.4  The Licensed Software, the Software and all components thereof will
operate on the Hardware and all components of the System, will be fully
compatible with each other, and shall operate together as a fully integrated
turnkey System. Further, Company's data and information as it currently exists
on Company's data processing information system is capable of being converted to
operate with the Software.

    12.1.5  The System will have the functions, features, and capabilities, and
meet Company performance requirements.

    12.1.6  Provider has full corporate authority to execute and deliver this
Agreement and to consummate the transactions hereby in the manner contemplated
herein and this Agreement will not violate any other agreement to which Provider
is a party. Provider shall not enter into any agreement that would be
inconsistent with the terms hereof.

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    12.1.7  The Licensed Software, the Software, the System, or any portion
thereof, does not contain any timer, clock, counter or other limiting design or
routine which causes the Licensed Software, the Software, the System (or any
portion thereof), to become erased, inoperable, impaired, or otherwise incapable
of being used in the full manner for which it was designed and licensed
(including without limitation any design or routine that would impede copying
thereof) after being used or copied a certain number of times, or after the
lapse of a certain period of time, or after the occurrence or lapse of any other
triggering factor or event. Furthermore, none of the Software, the System, or
any portion thereof, contains any limiting design or routine which causes any of
the same to be erased, become inoperable, impaired, or otherwise incapable of
being used in the full manner for which it was designed and licensed pursuant to
this Agreement solely because any of the same has been installed on or moved to
a central processing unit or system which has a serial number, model number, or
other identification different from that on which the Software was originally
installed.

    12.1.8  No broker's fees or commission fees are due or payable to any third
party in connection with this Agreement.

    12.1.9  The Licensed Software, Software, System, Hardware, and third party
software provided, and the services rendered in connection with this Agreement
will not violate or in any way infringe any rights of third parties including
without limitation, property, contractual, employment, proprietary information
or non-disclosure rights, or any copyright, patent, trademark, trade secret, any
Proprietary Rights or other proprietary rights. Provider and Company agree to
cooperate and exchange such information as necessary to defend against such
claims.

    12.1.10  The System will be (a) capable of generating such reports as to
enable Company to comply with all applicable federal and state regulatory and
reporting requirements, and (b) when necessary, permit Company to add language
to such reports and forms in order to comply with any such requirements.

    12.1.11  Provider owns or has the right to use the Provider Technology in
the manner contemplated by this Agreement and, to Provider's actual knowledge,
neither the Works nor the Provider Technology violates or infringes any
copyright, patent, trademark or service mark, or trade secret right, any right
of privacy or publicity, or any other right, of whatever nature, of anyone, or
violates any applicable law.

    12.1.12  Whenever Provider intends or proposes to use any materials or
elements which, if used, would constitute Licensed Materials, Provider shall,
prior to any such use, notify Company in writing of such intended use and
describe in detail in such notice the nature of the proposed materials or
elements and the terms of any license or conditions for the use of such
materials or elements. If Company does not object to the use of the materials or
elements described in the notice within 7 business days of Company's actual
receipt of such notice, Provider may use such materials or elements as Licensed
Materials for purposes of this Agreement. Company, at its sole option and in its
sole discretion, may elect to waive all or part of the provisions of Sections
10.3 or 12.1.12 of this Agreement with respect to any particular Licensed
Materials or otherwise set terms for the conditions of the use of such Licensed
Materials that are less than those specified in Sections 10.3 and 12.1.12.

    12.1.13  All goods and services provided pursuant to this Agreement will
operate and will meet the Specifications and will be new.

    12.1.14  Provider shall furnish to Company from time to time promptly upon
Company's request copies of the Web Pages, the Works, and any supporting
documentation relating to the same, in Provider's possession, custody or
control.

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    12.1.15  If at any time Provider has actual knowledge that anyone is
infringing or violating any rights in or to the Works, the Web Pages and/or the
Marks, Provider shall promptly notify Company in writing of all facts known to
it giving rise to such belief.

    12.2   The provisions of this Section shall survive the termination or
expiration of this Agreement.

    12.3 Company represents and warrants to and covenants with Provider as
follows:

    12.3.1  Company is free and able to enter into this Agreement, to furnish
the materials and to grant the rights and licenses provided for in this
Agreement, and Company is not subject to any conflicting obligations that will
or might prevent Company from furnishing such materials or to grant the rights
and licenses provided for in this Agreement.

    12.3.2  All of the Company Source Content or materials or elements
(including, without limitation, film clips, music, narration, text, illustration
software and all other elements) furnished by Company to Provider under this
Agreement will not violate or infringe any copyright, patent, trademark or
service mark, or trade secret rights or fight of privacy or publicity or any
other personal, moral, contract or property right, of whatever nature, of
anyone, or violate any applicable law.

    12.3.3  Company has full corporate authority to execute and deliver this
Agreement and to consummate the transactions contemplated hereby and this
Agreement will not violate any other agreement to which Company is a party.
Company shall not enter into any agreement that would be inconsistent with the
terms hereof.

    12.3.4  No broker's fees or commission fees are due or payable to any Third
Party or any other third party, in connection with this Agreement.

13.0 Indemnification

    13.1 The parties agree that, upon the other's written request, to defend,
indemnify and hold harmless the other and any of the other's officers,
directors, employees, agents, successors and assigns from and against any and
all liabilities, losses, damages, claims, demands, costs, judgments and expenses
(collectively, "Claims"), including reasonable attorneys' fees, arising out of
or relating to any breach or alleged breach of any of its own representations
and warranties, covenants or agreements contained in this Agreement.

    13.2 The parties agree to (a) promptly notify the indemnifying party in
writing of any Claim of which the indemnified party is aware that is subject to
indemnification by the indemnifying party, (b) give the indemnifying party the
opportunity to defend or negotiate a settlement of any such Claim at the
indemnifying party's sole expense, and (c) reasonably cooperate with the
indemnifying party, at the indemnifying party's sole expense, in defending or
settling such Claim. If the indemnifying party does not assume the defense of a
Claim after being given notice of the existence thereof within ten (10) days
from the date of receipt of such notice, the indemnified party may assume the
defense and settlement of that Claim.

14.0 Termination

    This Agreement will expire at the conclusion of the Provider Royalty Period
(and warranty periods, as applicable), unless earlier terminated as follows:

    14.1 Company may terminate this Agreement (including the obligation of
Company to make any further payments to Provider under Section 9.0 hereof) upon
written notice to Provider if Provider has materially breached this Agreement
and such breach has not been cured within 15 days after actual receipt by
Provider of a written notice from Company specifying the particulars of the
alleged material breach.

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    14.2 Provider may terminate this Agreement upon written notice to Company if
Company has materially breached this Agreement and such breach has not been
cured within 15 days after actual receipt by Company of a written notice from
Provider specifying the particulars of the alleged material breach.

    14.3 A party may terminate this Agreement upon written notice to the other
in the event the other party (a) makes an assignment for the benefit of
creditors, (b) files or has filed against it a petition in bankruptcy,
reorganization, insolvency or similar proceeding (and if filed against it, such
petition is not removed within sixty (60) days), (c) discontinues its business,
or (d) a receiver is appointed for the benefit of creditors.

    14.4 The provisions of Sections 9.0 (subject to Section 14.1 above), 10.0,
11.1, 12.0, 13.0, 15.0, 16.0, 17.0, 18.0 and 19.0 shall survive the expiration
or termination of this Agreement.

15.0 Rights on Termination

    15.1 In the event of the discontinuance of any of Provider's services or of
this Agreement for any reason, Company may take possession of all copies of the
Web Pages and the Works, and at least one copy of the Provider Technology and
the Licensed Materials, all of which Provider agrees to deliver to Company
promptly upon Company's request, notwithstanding any dispute between Company and
Provider. This obligation of Provider shall be in addition to, and not in lieu
or limitation of, any other obligation Provider may have and shall not limit any
other right or remedy that Company may have, including, but limited to, an
action for specific performance due to the uniqueness of the Licensed Software
and the Software and Documentation and the irreparable harm that would be caused
all hereby acknowledged by Provider.

    15.2 Upon the termination of this Agreement for any reason, any rights and
licenses granted by Company to Provider shall immediately terminate and revert
to Company.

16.0 Limitation on Remedies

    16.1 In the event Company fails to pay any amount due to Provider under this
Agreement or otherwise breaches this Agreement, Provider's sole remedy for such
failure to pay or such breach shall be an action at law for damages, if any.
Under no circumstances shall Provider be entitled to any injunctive relief
against Company or to enjoin or restrain any use of the Works or any derivative
works thereof or any of Company's Web Pages or the TM Web Site, as the result of
any such failure to pay or breach, nor shall such failure to pay or breach,
rescind, cancel, void, terminate, or affect in any way Provider's agreements,
assignments, releases, and waivers in this Agreement.

    16.2 Notwithstanding the provisions of Section 13.0, no party hereto shall
be liable to the other for any indirect, consequential or special or exemplary
damages such as loss of revenue or anticipated profits or lost business arising
from any interruption or delays in operation or transmission of the Web Server
caused by either party's inadvertent acts or caused by events beyond either
party's reasonable control, including, but not limited to, communications line
failures or theft.

    16.3 Company acknowledges and agrees that the Internet is not an error free
network and that transmissions made on the Internet may not be completed or may
contain errors or omissions. The Internet, or portions thereof, may also become
inaccessible or inoperable, in whole or in part, at any time or from time to
time.

    16.4 No party hereto shall be responsible for the accuracy of completeness
of any information furnished to it by the other party hereto or for inaccuracies
or omissions which are the result of inaccurate or incomplete information
furnished to one party hereto by the other party hereto.

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17.0 Confidentiality

    17.1 The parties acknowledge and agree that it will be necessary for each of
them to disclose or make available to the other party information and materials
which are confidential and proprietary and contain valuable trade secrets
relating to their respective businesses, and are critical to their competitive
positions in the marketplace (collectively, the "Confidential Information").
Without limitation, Confidential Information includes all financial records and
financial information regarding the parties, technical information regarding the
parties' products or business, design, development, manufacturing, and sales
processes, customer and distributor lists, all Company's business records, all
Company's customer records, and all Company sales data and history.

    17.2 Both during and after the course of performance of this Agreement, each
party agrees: (a) to use its best efforts to protect the Confidential
Information of the other party from unauthorized use or disclosure and to use at
least the same degree of care it uses to protect its own Confidential
Information of a like nature; (b) to use the Confidential Information of the
other party only as permitted under this Agreement; (c) not to reproduce the
Confidential Information of the other party in any form except as permitted
under this Agreement; (d) not to disclose or otherwise permit access to the
Confidential Information of the other party to any third party, without the
other party's prior written consent and then only to the extent reasonably
required to accomplish the intent of this Agreement; (e) to ensure that its
employees participating in the performance of this Agreement are advised of the
confidential nature of the Confidential Information of the other party, that
they are prohibited from using or copying the Confidential Information of the
other party for any purpose other than performing their obligations under this
Agreement, from revealing the Confidential Information of the other party for
any purpose whatsoever and from taking any action prohibited to either party
under this Section 17.0.

    17.3 Neither party shall disclose the terms and conditions of this Agreement
to any third party except as permitted under Section 17.2 above, required by
law, or by governmental regulations, requirement or order, or as may be
necessary to establish or assert its rights hereunder, or unless mutually agreed
upon by the parties.

    17.4 Information will not be considered to be Confidential Information if
it: (a) is already, or otherwise becomes, publicly known by third parties other
than by an act or omission of the receiving party; (b) subsequent to disclosure
hereunder, is lawfully received from a third party having the right to
disseminate the information without restriction on disclosure; (c) is furnished
to others by the disclosing party without restriction on disclosure; or (d) can
be shown by the Receiving Party (as defined below) to have been independently
developed by such party (without the use of the other party's Confidential
Information) prior to the execution of this Agreement.

    17.5 Each party will notify the other promptly in writing of any
circumstances of which it has knowledge surrounding any possession, use or
knowledge of the Confidential Information of the other party, or any part
thereof, by any person or entity other than those authorized hereunder.

    17.6 Upon the request of the disclosing party, the other party will promptly
return to the disclosing party the Confidential Information of such party unless
expressly authorized to make use of such Confidential Information under this
Agreement.

    17.7 Provider will promptly place a copy of the Licensed Software in its
source code format into escrow subject to the terms of an escrow agreement,
which document shall govern the maintenance and release of such source code. The
exact terms of said escrow agreement shall be agreed upon by Company, Provider
and the escrow agent, and said agreement shall be executed as soon as possible
following the Effective Date. Provider agrees to update, enhance, or otherwise
modify such escrowed source code promptly upon its release of a new version of
the Licensed Software to its other licensees.

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    17.8 No public statements concerning the existence or terms of this
Agreement shall be made or released in any medium except with the prior approval
of Company and Provider or as required by law which approvals will not be
unreasonably withheld or delayed.

    17.9 Subject to Section 11.1 hereof, any party hereto which receives (the
"Receiving Party") Confidential Information from a disclosing party (the
"Disclosing Party"), agrees that it shall, at the request of the Disclosing
Party, or after termination of this Agreement (and except as otherwise stated
herein to the contrary): (a) promptly return all Confidential Information held
or used by the Receiving Party in note, memorandum, print, letter, report, tape,
diskette or other form, or (b) at the election of the Disclosing Party, promptly
destroy all such Confidential Information, including all copies thereof.

    17.10  In view of the difficulties of placing a monetary value on the
Confidential Information, the Disclosing Party shall be entitled to a
preliminary and final injunction without the necessity of posting any bond or
undertaking in connection therewith to prevent any further breach of the
provisions of this Section 17.0 or further unauthorized use of its Confidential
Information. This remedy is separate from any other remedy the Disclosing Party
may have under this Agreement, at law or otherwise.

18.0 Intellectual Property Rights

    18.1 All Proprietary Rights will remain the exclusive property of such
party, whether or not specifically recognized or registered under applicable
law. Neither party will acquire any right to the Proprietary Rights of the other
party. In particular, Provider acknowledges that it has received no license in
any Company trademarks or copyrighted material incorporated into the System or
otherwise used to complete this contract. Provider will not use any such
trademarks or reproduce any such copyrighted material.

    18.2 In addition to the other rights and remedies set forth herein, Provider
agrees to defend, indemnify, and hold Company harmless from liability arising
solely out of any claim that Company's use of the Software or the System as
authorized by this Agreement infringes upon a United States copyright or
violates the trade secret of any third party, provided Company shall promptly
notify Provider in writing of such action and Provider authority, information,
and assistance for the defense of such suit or proceeding. In the event that any
such claim of infringement is made or threatened, or injunctive relief is
granted to claimant, Provider shall, at its sole option, use reasonable efforts:
(a) to obtain the right for Company to continue the use of the Software and the
System; (b) to substitute other software of like capability; or (c) to modify
the Software or the System to render it noninfringing while retaining like
capability.

    18.3 Provider shall not make available to any customer or other third party
its TM Web Site software or any similar software which incorporates or includes
any technology specifically developed for Company pursuant to this Agreement.
Further, Provider agrees that at no time following acceptance of the Project
shall Provider make available for general use by any customer or other third
party its TM Web Site software or any other software except as listed in
Exhibit A to this Agreement.

19.0 Miscellaneous Provisions

    19.1 This Agreement cancels and supersedes all prior agreements and
understandings between Company and Provider relating to the subject matter
hereof, and contains all of the terms, conditions, and promises agreed to by
Company and Provider relating to the subject matter hereof. No modification of
any provision of this Agreement shall be valid or binding unless made in writing
and signed by the party whose rights and obligations will be affected by the
modification. The parties explicitly acknowledge and agree that neither has
executed this Agreement in reliance upon any representation or statement made by
the other that is not expressly contained in this Agreement.

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    19.2 This Agreement shall be binding upon and inure to the benefit of the
parties hereto and their respective successors and permissible assigns.

    19.3 Neither party may assign any of its rights and obligations herein to
anyone without receiving the prior written permission of the other.

    19.4 The failure of a party to exercise the rights granted to it upon the
occurrence of any default or breach shall not constitute a waiver of any such
right by such party upon a reoccurrence of the same or a similar breach or
default or the occurrence of any other default or breach.

    19.5 Any notice, request or communication required or provided to be given
under this Agreement shall be in writing and shall be sufficiently given and
shall be deemed given when delivered personally, when mailed by certified or
registered mail return receipt requested, postage prepaid or by facsimile
transmission (with electronic acknowledgment of receipt), addressed as follows:

To Company:
 
Ticketmaster Multimedia Holdings, Inc. 3701 Wilshire Blvd., 6th Floor
Los Angeles, California 90010
Attention: Fredric D. Rosen
Ned S. Goldstein
Facsimile: 213/382-1146
With a copy to:
 
Neal, Gerber & Eisenberg
Two North LaSalle Street, Suite 2200
Chicago, Illinois 60602
Attention: Michael A. Pucker
Facsimile: 312/269-1747
To Provider:
 
Starwave Corporation
13810 S.E. Eastgate Way, Suite 400
Bellevue, Washington 98005
Attention: Michael B. Slade
Facsimile: 206/957-2009
With a copy to:
 
Starwave Corporation
13810 S.E. Eastgate Way, Suite 400
Bellevue, Washington 98005
Attention: Alex Alben
Facsimile: 206/957-0364

or to such other party at such other address as such party, by notice given as
herein provided, shall designate. Any notice given in any other manner shall be
effective only upon actual receipt by the addressee.

    19.6 This Agreement shall be governed by and interpreted in accordance with
and pursuant to the laws of the State of California applicable to agreements
made and wholly to be performed therein (except as to any applicable federal
intellectual property laws or bankruptcy laws). The parties hereby submit to the
jurisdiction of, and waive any venue objections against, the trial courts in Los
Angeles, California or in the United States District Court for the Central
District of California and each party unconditionally agrees that it is
personally subject to the jurisdiction of any such court for purposes of this
Agreement, including entry or enforcement of any judgment.

    19.7 The prevailing party in any dispute with respect to the meaning or
enforceability of this Agreement, or the enforcement of any provisions thereof
shall recover from the other party all reasonable costs and expenses, including,
without limitation, reasonable attorneys' fees. Without limiting

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the generality of the foregoing, any reasonable costs and expenses, including,
without limitation, reasonable attorneys' fees, incurred in enforcing any
judgment, shall be recoverable by the prevailing party as a separate item of
recovery. The second sentence of this Section 19.7 is intended to be severable
from the other provisions of this Agreement and shall survive any judgment and
shall not be deemed to be merged into the judgment.

    19.8 The captions or titles of this Agreement or any paragraph hereof are
inserted for purposes of convenience only and shall not be deemed to limit
affect the scope, meaning or intent of this Agreement, nor shall they otherwise
be given any legal effect.

    19.9 In the event any term or provision of this Agreement or any application
thereof shall be deemed to be illegal, void, or unenforceable, then the same
shall not affect the remaining portions of this Agreement or any other
application of the same which are not determined to be illegal, void or
unenforceable, which remaining provisions and any other such application shall
survive and constitute the agreement of the parties.

    19.10  If any of a party's obligations or performances hereunder are
materially interrupted or interfered with by reason of fire, flood, casualty,
lockout, strike, labor conditions, unavoidable accident, national calamity,
interruption or delays in operation or transmission of the Web Server,
communications line failures, mechanical or other breakdown of electrical or
sound equipment or plant, riot, so-called "act of God", or by any enactment of
law, or by order of any legally constituted authority, or by any other similar
cause (collectively, "Unavoidable Delay"), its obligations hereunder, as the
case may be, shall be suspended during the period of such interruption or
interference, and a period of time equivalent to the period or periods of
suspension shall be added to the time of performance of this Agreement.

    19.11  The parties expressly acknowledge and agree that the provisions of
this Agreement which by their express or implied terms extend beyond the
termination of this Agreement shall continue in full force and effect
notwithstanding the termination of this Agreement.

    19.12  The parties agree to execute acknowledge and deliver from time to
time such instruments as may be necessary and proper to evidence, maintain,
effectuate, or defend any and all of their respective rights, as the case may
be, under any provision of this Agreement.

    19.13  Nothing in this Agreement constitutes a partnership among or joint
venture between the parties hereto or constitute any party an agent of the
other. No party shall hold itself out contrary to the terms of this
Section 19.13, and no party shall become liable by any representation, act or
omission of another party which is contrary to the terms of this Section 19.13.

    IN WITNESS WHEREOF, the parties acknowledge, represent and warrant that they
have read and understand the terms of this Agreement and agree to be bound
thereby.

STARWAVE CORPORATION                              TICKETMASTER MULTIMEDIA
HOLDINGS, INC.

By:  /s/ [ILLEGIBLE]   

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  By:  /s/ [ILLEGIBLE]   

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Title:  CEO

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Title:  S.V.P.

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QuickLinks

DEVELOPMENT AND SERVICES AGREEMENT
1.0 Background; the Project
2.0 Definitions
3.0 Engagement, Duration
4.0 Development and TM Web Site Operations
5.0 Project Management
6.0 Personnel; Resources
7.0 Project Change
8.0 Final Acceptance
9.0 Compensation
10.0 Ownership and Assignment of Rights
11.0 Licenses
12.0 Representations, Warranties and Other Obligations
13.0 Indemnification
14.0 Termination
15.0 Rights on Termination
16.0 Limitation on Remedies
17.0 Confidentiality
18.0 Intellectual Property Rights
19.0 Miscellaneous Provisions