Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

EXHIBIT 10.23AE

 

THIRTY-NINTH AMENDMENT

TO THE

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

DISH NETWORK L.L.C.

 

This THIRTY-NINTH AMENDMENT (this “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a
Colorado limited liability company (“Customer”).  Following execution by the
parties, this Amendment shall be effective as of January 1, 2014 (the “Effective
Date”).  CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement (Document #2301656) effective as of January 1, 2010
(the “Agreement”), and now desire to further amend the Agreement in accordance
with the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree as follows as of the Effective Date:

 

In connection with Customer’s migration to CSG’s Advanced Convergent Platform
(“ACP”), CSG provides Customer with a dedicated environment which consists of
the common code base more particularly described in the Custom Roadmap as
provided in the Agreement and shall not include any additional CSG Products and
Services not identified in the Agreement (“Cycle D”).  Customer desires to
receive, and CSG agrees to provide, the option for Customer to ***** **********
** *** **** *** ******** to allow for scheduling consistent with Customer’s
******** **********.

 

1.

The parties agree that Customer's use of Cycle D is based upon and subject to
the following assumptions and conditions:

 

(a)

Shared third party products and vendor services, including but not limited to
Direct Net, financial institutions, electronic funds transfer (“EFT”), credit
card, regulatory, or United States Postal Services (for purposes of this
Amendment, “Third Party Vendor Products and Services”), will be handled in Cycle
D as they were in ***** *.  In addition, Third Party Vendor Products and
Services will require separate necessary deployment of functionality in
conjunction with, and as regularly scheduled in, the Cycle A/B release.

 

(b)

The fees agreed to in this Amendment for ***** ** **** ******** for Customer’s
Integrated Operations Testing (“IOT”) environments (****/****/****) and Cycle D
production environments are based upon the Products and Services provided by CSG
as of the Effective Date of this Amendment.

 

2.

The parties agree that Customer shall have the right to ***** **** ********
only, subject to the following conditions:

 

(a)

Customer shall provide written notice of the desire to exercise its right for a
******* ***** **** ** **** **** *******-**** (**) **** ***** to the Cycle A/B
********** *******.  Customer shall include ********* ***** for the *********
******** ****** within its notice for the IOT environments as well as the Cycle
D production environment. Upon Customer providing notice as described in this
subsection, the parties shall mutually agree to a ********* ******** *******
**** during the *******-**** (**) **** prior to the Cycle A/B **********
*******.  “******** ******” means the timeframe from the ***** ******** of the
******* **** in IOT environments ***** ******** ***** *** ******* **** into
production.  

 

 

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***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

 

(b)

CSG reserves the right to review and approve Cycle D support and maintenance
system changes for code fixes to production during the ********
******.  Depending on the code fix, CSG may need to apply the fix to the current
production version that Customer *** *** ** ******* or back-port the fix to the
***** ******* that Customer is ******* ** **********. In the event that CSG does
not ******* *** ******* ** ***** *** *** ** *** ******* **** ******** ** *******
** **********, CSG and Customer agree to follow the escalation process outlined
in Section 23, entitled “Escalation” of the Agreement, to resolve the matter.

 

(c)

Customer shall implement the current version of the production code into all IOT
environments within *** (*) ***** of the same version of cycle A/B production
code being released into Cycle D.

 

(d)

Customer shall implement the current version of Cycle A/B production code into
the Cycle D production environment within *******-**** (**) **** of the A/B
release production date.

 

(e)

Releases that are subject to a ******** ****** (each a “******** *******”) in
accordance with this Amendment shall not be implemented in Cycle D production
environment ****** **** ***** (*) **** ***** *** ********* ******* **********
**** for Cycle A/B.

 

(f)

The Cycle D production environment ***** *** ** **** **** *** (*) ******* ******
the Cycle A/B code base.

 

(g)

Priority/Severity 3 or lower production issues will not be addressed during any
******** ****** in Cycle D and IOT environments. Production issues resolved
during any ******** ****** will be applied to Cycle A/B code to be implemented
with Cycle D bundle release into production.  Priority/Severity 1 or 2
production issues found in Cycle D during the applicable ******** ****** that
require code changes will be performed on an issue by issue basis for
implementation in Cycle D.  ******* ******* code issues discovered and code
implemented in the new release Cycle A/B code will also be applied to Customer’s
applicable IOT environments prior to release and shall also be delivered to
production once the latest release has been implemented in Cycle D.

 

(h)

Incident Report (“IR”) support throughout the ******** ****** will be analyzed
and handled on an individual time and materials basis for the standard rate of
Annual Support Hours.  CSG will make available to Customer a list of known
defects and the associated timeframe for repairing the defect.

 

(i)

CSG and Customer agree that ******** **** ******** may require additional Annual
Support Hours, which may exceed ***** ***** *** ******* *******.  Customer may
request detail of Annual Support Hours charged to understand the hours billed to
Customer.

 

(j)

The CSG standard implementation and validation process for code release installs
will be performed during the Cycle D implementation.

 

(k)

Customer agrees to provide CSG with written notice of any Priority/Severity 1
issues, as such are defined in the Agreement, applicable to the Cycle D
production release prior to release in production.  In the event that Customer
and CSG agree that a Priority/Severity 1 issue exists prior to release in the
Cycle D production environment, CSG agrees not to implement the code into
production until the Severity 1 issue is resolved or reduced to a Severity 2 or
3 issue.  In the event that Customer and CSG do not mutually agree as to the
severity level or resolution of the issue, CSG and Customer agree to resolve the
matter by following the process outlined in Section 23, entitled “Escalation” in
the Agreement. The obligations provided herein shall not be exclusive to any
other provisions relating to the parties for Priority/Severity issues
resolution.

 

3.

SCHEDULE H, entitled “CSG Systems, Inc. Business Continuity/Disaster Recovery
Plan” will only apply to CSG production systems running on the particular CSG
production code applicable to Customer at the time of disaster or recovery
exercise.

 

4.

CSG and Customer agree to amend SCHEDULE F, FEES, CSG SERVICES, Section I.E.4,
entitled “Database Maintenance and Programming Request,” as follows:

 

Description of Item/Unit of Measure

Frequency

Fee

3) ******** **** Cycle D Releases (****** (**) ******* payments in 2014)

******* **** ****

$

*********

 

 

--------------------------------------------------------------------------------

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives.

 

DISH NETWORK L.L.C.

CSG SYSTEMS, INC.

 

By:  /s/ Michael K McClaskey

 

By: /s/ Peter E Kalan

 

Name:   Michael K. McClaskey

 

Name: Peter E. Kalan

 

Title:   Senior Vice President and Chief Information Officer

 

Title: President & CEO

 

Date:   12/20/13

 

Date: 12/24/13