Exhibit 10.2
Zuora, Inc.
Cash Incentive Plan
I.Purpose
This Cash Incentive Plan (the “Plan”) governs incentive awards for certain
eligible employees and executive officers of Zuora, Inc. and its subsidiaries
(together, “Zuora”). The purpose of the Plan is to reward certain employees and
executive officers of Zuora for their contributions to Zuora’s performance and
to motivate them to continue making contributions to Zuora in the future.
II.    Plan Year
The Plan is a fiscal year plan, which runs from February 1 to January 31 (“Plan
Year”). The Plan shall become effective with the fiscal year that begins on
February 1, 2019.
III.    Administration
The Plan shall be administered by the Compensation Committee of Zuora’s Board of
Directors (the “Plan Administrator”), which shall have the discretionary
authority to interpret and administer the Plan, including all terms defined
herein, and to adopt rules and regulations to implement the Plan, as it deems
necessary. In addition, the Plan Administrator hereby delegates to Zuora’s head
of ZEO Success and Chief Financial Officer (such individuals, the “Executive
Administrators” and together with the Plan Administrator, the “Administrators”)
the day-to-day implementation and interpretation of the Plan, including the
approval of individual payouts under the Plan to employees other than to (i)
Zuora’s “executive officers” (as determined by the Zuora’s Board of Directors
(“Board”) for purposes of Section 16 under the Securities Exchange Act of 1934)
and (ii) members of Zuora’s executive management team who report directly to
Zuora’s Chief Executive Officer (the “Ecomm Members”).

Notwithstanding the foregoing, Board approval shall be required for the approval
of the Plan itself as well as any material amendments to the Plan. In addition,
approval of the Plan Administrator shall be required for approval of individual
payouts under the Plan to Zuora’s executive officers and/or Ecomm Members and
for approval of the maximum aggregate payout in a Plan Year that may be awarded
by the Executive Administrators. Any action that requires the approval of the
Executive Administrators must be unanimously approved by all Executive
Administrators, and any action that requires the approval of the Executive
Administrators may instead also be approved by the Plan Administrator or the
Board. The decisions of the Administrators are final, binding and conclusive.
IV.    Eligible Participants
Participation in the Plan is limited to Full-Time regular and Part-Time regular
employees of Zuora who are designated by the Administrators (“Participants”),
provided that such Participants shall not be covered by any other Zuora
incentive, bonus, commission or similar cash incentive plan. For the Plan Year
beginning on February 1, 2019, participation will be limited to Zuora employees
at a director level or higher; however, the Administrators may expand
participation at any time at its discretion. A Participant may be considered
ineligible for the Plan for any reason at the Plan Administrator’s discretion
regardless of whether he or she remains a regular employee of Zuora.

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For purposes of this Plan, an eligible employee includes only individuals that
Zuora or a subsidiary treats as an employee for employment tax purposes.
Interns, contingent workers, agency workers, and contractors are not eligible to
participate in this Plan. Temporary, fixed term or short-term employees are not
eligible to participate in this Plan, unless specifically provided for in the
individual’s offer letter. In some jurisdictions outside the U.S., temporary,
fixed term or short-term employees may be eligible for a separate bonus program,
pursuant to terms in the individual’s offer letter.
V.    Determination of Eligibility
The Administrators retain sole and absolute discretion in determining whether a
Participant will be eligible for a cash payment under this Plan. The
Administrators may, in their sole discretion, permit employees on leave of
absence to remain a Participant for all or part of such leave.
VI.    Performance Goals and Periods
The Plan Administrator will, in its sole discretion, determine with respect to
Participants who are Zuora’s executive officers and/or Ecomm Members: (a) the
performance goals applicable to executive officers under the Plan, which may
include objective measures, subjective measures and any other measures
determined by the Plan Administrator, including measures related to Zuora, its
business units or subsidiaries or the Participant, and (b) the performance
period applicable for goals under the Plan, which performance periods may be
different for different goals and that may be less than a Plan Year, e.g.,
quarterly or semi-annual performance periods, or more than a Plan Year. The Plan
Administrator may delegate to the Executive Administrators the performance goals
and performance periods applicable to Participants who are not executive
officers and/or Ecomm Members.
VII.    Payout of Awards
A.    Any and all amounts owing to Participants are earned on the date of
payment and not sooner. An employee who terminates employment with Zuora before
the date a payout is made under the Plan, whether termination is voluntary or
involuntary, shall not earn any such cash incentive amount unless otherwise
determined by the Administrators, as applicable.
B.    The Administrators shall have sole authority to determine the individual
amounts paid to Participants under the Plan, which payouts may be pro-rated at
the Administrators’ sole discretion for Participants who were eligible during
only a portion of a performance period, including for employees who transfer to
a new position with Zuora not covered by this Plan.
C.    All amounts earned will be paid in cash as soon as practicable after Zuora
announces its financial results for the applicable fiscal quarter or fiscal year
(or other measurement period, as applicable); provided, that payments, if any,
will in all events be paid before the later of (i) March 15 of such succeeding
calendar year or (ii) two and one-half (2.5) months following the end of the
fiscal year in which such payments are earned. All payments will be made net of
applicable withholding taxes.

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VIII.    Modification or Termination of the Plan.
Zuora reserves the right to modify, suspend or terminate all or any portion of
this Plan at any time, provided that any early termination and material
modification to the Plan shall be approved by the Plan Administrator or the
Board.
IX.    Benefits Unfunded
No bonus amounts to be awarded or accrued under this Plan will be funded, set
aside or otherwise segregated prior to payment. Bonus amounts awarded under this
Plan will at all times be an unfunded and unsecured obligation of Zuora. Plan
participants will have the status of general creditors and must look solely to
the general assets of Zuora for the payment of bonus awards.
X.    Benefits Nontransferable
No Participant will have the right to alienate, pledge or encumber his/her
interest in this Plan, and such interest will not (to the extent permitted by
law) be subject in any way to the claims of the Participant’s creditors or to
attachment, execution or other process of law.
XI.    No Employment Rights.
No action of Zuora in establishing the Plan, no action taken under the Plan by
the Zuora or the Administrators and no provision of the Plan itself will be
construed to establish an employment relationship with any entity other than the
entity that the employee signed an offer letter with nor will it be construed to
grant any person the right to remain in the employ of Zuora or its subsidiaries
for any period of specific duration. Rather, subject to applicable law, each
employee is employed “at will,” which means that either the employee or t Zuora
or its subsidiaries may terminate the employment relationship at any time and
for any reason or no particular reason or cause.
XII.    Governing Law.
The Plan shall be governed by, and interpreted, construed, and enforced in
accordance with, the laws of the State of California without regard to its or
any other jurisdiction's conflicts of laws provisions. For purposes of any
dispute that may arise directly or indirectly from this Plan, the parties hereby
submit and consent to the exclusive jurisdiction of the State of California and
agree that any such litigation shall be conducted only in the courts of
California or the federal courts for the United States for the Northern District
of California and no other courts.
XIII.    Severability.
If any part or section of this Plan is declared invalid by any competent body,
the remaining parts not affected by the decision shall continue in effect.
XIV.    Code section 409A of the Internal Revenue Code of 1986.
It is Zuora’s intent that payments made under this Plan to U.S. participants
should meet the requirements for the “short-term deferral” exception to Section
409A of the U.S. Internal Revenue Code of 1986, as amended.

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