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Exhibit 10.1

CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION
 
EXHIBIT A
CHANGE MANAGEMENT FORM
Comcast and Support.com
(No. 11 to SOW#3)
 
Program:  Support.com, Inc. (“Vendor”), XH Remote Support (“SOW 3”) dated March
21, 2014
PCR No.:
Originator:  Joy Park
Date:  12/12/16
Department: NCO
Phone #: [***]
Title:  Vice President
Locations Impacted: Work at Home
Requested Implementation Date: 01/01/17
Estimated Hours: (LOE)
☒  Billable         ☐Non-Billable
Billing Rate/Hour: See SOW
Fixed Fee Cost (if applicable)
Type of Change:  Extend Term of CMF
Scope of Change:
☒  Minor (Anything within current contract)
☐Major (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
Reason for Change: Comcast and Vendor agree to extend the term of the CMF for
the XH Incentive dated May 24, 2016 as stated in detail below.  Unless
specifically provided in this Change Management Form, all other terms of SOW 3
remain unchanged.
Area(s) of Change
☐   Accounting/Payroll
☐   Network
☐   Data Processing
☐   Resource Planning
☐   General Facilities
☐   Quality Assurance
☐   Human Resources
☐   Telecom
☐   IT/BI
☐   Training
☐   Operations
☐   Recruiting
☒   Other:  Extend Term
Effective January 1, 2017, the parties, for good and valuable consideration, the
receipt of which is hereby acknowledged, agree to extend the term of the CMF for
the XH Incentive dated May 24, 2016 from [***] to [***].  Notwithstanding the
foregoing, Comcast shall have the right to terminate this incentive, at any time
and for any reason.

Comcast Authorization
Comcast Representative’s Signature
/s/ Joy Park

Print Name
Joy Park
Date
02/06/2017

Support.com Authorization
Support.com Representative’s Signature
/s/ Roop Lakkaraju

 
Print Name
Roop Lakkaraju
Date
12/15/2016

 
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***
 
 

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