EXHIBIT 10.20

 

THIRD AMENDMENT TO

MASTER PRIVATE LABEL REMARKETING AGREEMENT

 

This Third Amendment (“Third Amendment”) to that certain Master Private Label
Remarketing Agreement by and between Interwise, Inc, (“Interwise”) and Docent,
Inc, (“Company”) dated 23 April 2002, as amended by that certain First Amendment
dated 30 September 2002 and that certain Second Amendment dated 31 March 2003
(collectively, the “Agreement”) is made as of 25th, June 2003 (the “Third
Amendment Effective Date”).

 

WHEREAS, the parties wish to amend the Agreement to permit Company to license
Interwise Products (“Products”) on a standalone basis to existing Docent
customers and to Docent prospects and to allow Approved Resellers and Authorized
Resellers of the Company to license Interwise Products on a standalone basis,
subject to the terms and conditions of the Agreement as modified herein.

 

NOW THEREFORE, the parties amend the existing Agreement to reflect the above
desires of the parties as follows:

 

  1.   Section II., Definitions, is changed as follows:

 

  a.   Definitions E, I, and W are deleted in their entirety and the following
definitions are inserted in lieu thereof

 

“E. Customer: means an end user enterprise or other organization which licenses
the Product from Company or from an Approved Reseller pursuant to the terms of
this Agreement.”

 

“I. Docent Solution: means either the Product as a standalone offering, or the
combination of a Docent Product and the Product, which is licensed by the
Company or by an Approved Reseller to Customers.”

 

“W. Approved Reseller or Authorized Reseller: Both terms are interchangeable and
mean a reseller of Docent approved or authorized by Interwise as evidenced
either by inclusion of the reseller on Exhibit F or alternatively, as evidenced
by Interwise’s approval pursuant to Section IV. E. of the Agreement.”

 

  2.   Sections IV. A. and B. of the Agreement are hereby deleted in their
entirety and the following language is inserted in lieu thereof:

 

  IV.   Scope of Relationship.

 

  A.  

Pursuant to the terms and conditions of the Agreement, including Section IV. B.
below, Company desires to license Products under this Agreement and to offer
licenses to existing Docent Customers and to

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       Docent prospects either as part of a Docent Solution or alternatively, as
a stand-alone Product offering.

 

  B.  

Distribution License; Demonstration License; Sublicenses; Restrictions. Subject
to the terms and conditions hereof and only for the term hereof and for the sole
purpose of distributing and demonstrating the Product, Interwise hereby grants
to Company a non-exclusive, non-transferable, worldwide license to (i) install,
use, and integrate the Products into the Docent Solution for the sole purpose of
testing the integrated Products and providing installation, implementation,
training and maintenance services for the Products to Customers; (ii) operate
the Products on Company’s own server located at its headquarters or at other
locations specified by the Company, and permit a single tier of Authorized
Resellers to operate the Products at their facilities, only for the purpose of
providing Customers with access to and use of the Products via the Internet
pursuant to the terms of this Agreement; (iii) reproduce, distribute, and
sublicense the Product directly, and through a single tier of Authorized
Resellers, and may include the right to permit Docent to grant access to and use
of the Products residing on the Company’s servers via the Internet, only in
compliance with the terms of this Agreement (items i, ii, and iii of this
section collectively referred to as the “Distribution License”) ; (iv) reproduce
and sublicense the right to reproduce the Products through a single tier of
Authorized Resellers, each copy to be used by the Company or it’s single tier of
Authorized Resellers solely for demonstration, promotion and training purposes
as part of the marketing and distribution of the Products, to be used only on
Company’s or its Authorized Reseller’s standalone computers at Customer sites
(each such copy a “Demonstration License”); (v) reproduce, sublicense, and
distribute directly, or through a single tier of Authorized Resellers, the
Products to prospective customers for evaluation, proof of concept, or similar
non-production purposes for use by the prospective customers for a term of
ninety (90) days or less from the date of installation (“Evaluation License”)
and (vi) provide directly, or

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through a single tier of Authorized Resellers, installation, implementation,
training and maintenance services to its Customers. Any internal use of the
product for Company business or in operating a production environment is
strictly prohibited by the foregoing Distribution License and requires a
separate agreement between the parties. Company is authorized to grant
sublicenses to Customers only in conformity in all material respects with terms
of the Customer License terms provided on Schedule B or on the Docent Customer
License. Except for the rights or licenses expressly granted in this Agreement
Company acknowledges this Agreement does not transfer any intellectual property
rights, and that Interwise owns all rights in the Products including without
limitation, copyright, patent, trademark and all other intellectual property
rights therein. Company shall retain all intellectual property right to its
trademarks as used on the Products.

 

  3.   Section IV. E is hereby amended as follows:

 

The sentence, “In addition, the Reseller Agreement will expressly state that
Interwise is a third party beneficiary of the Reseller Agreement and that the
Product may only be used as part of the Docent Solution and according to the
exact usage of the Docent Solution” will be modified to delete the words “and
that the Product may only be used as part of the Docent Solution and according
to the exact usage of the Docent Solution”.

 

  4.   A new Section VII. F. is hereby added to the Agreement as follows:

 

“F. No payments or royalties shall be due Interwise under this Agreement in
connection with the use of the Product by Docent, by Docent’s Customers or
Docent’s prospective customers, or by Approved Resellers for demonstrations, no
charge evaluations not to exceed 90 days, proof of concept, market development,
or similar non-production promotional purposes.

 

  5.   Pricing List Exhibit E is deleted in its entirety and replaced by a new
Exhibit E as set forth in this Amendment.

 

  6.   Exhibit F-Authorized Resellers is hereby modified to reflect the
Authorized Resellers that have been approved by the parties thus far and the new
Exhibit F, attached hereto replaces and supercedes the previous Exhibit F list
in its entirety.

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  7.   Capitalized terms not otherwise defined herein shall have the meanings
set forth in the Agreement. Unless specifically changes or added herein, all
other terms and conditions of the Agreement will remain in full force and
effect.

 

IN WITNESS WHEREOF, the parties have caused this Third Amendment to be executed
by their duly authorized representatives.

 

INTER WISE       COMPANY

Interwise USA, Inc.

     

            Docent, Inc.

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/s/  V. Holly Albert        

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Signature

      Signature

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Name

     

Name

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Title

     

Title

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EXHIBIT E

 

PRICE LIST

 

1. Definitions

 

“Consultant” means any consultant of Customer given access to the ECP Service
through Customer’s Network for whom Customer agrees to be responsible with
respect to the terms and conditions of this Agreement.

 

“Customer’s Network” means Customer’s LAN, WAN, VPN or similar network.

 

“ECP Service” means the provision of Alentoring, Meetings, iClass, iSeminar and
iCast events (or comparable services) using the Enterprise Communication
Platform as made available by Interwise from time to time at Interwise’s
designated web site or IP address (or by Company at Company’s designated web
site or IP address as permitted under the Agreement), including associated
documentation made available to Customer in written form or online.

 

“End User” shall mean Customer.

 

“End User License Agreement” shall mean a Customer License or Docent Customer
License.

 

“External Users” shall mean those Guest Users and Full ECP Seats who connect
directly to the ECP Service without connecting through Customer’s Network.

 

“Full ECP Seats” means the total number of Customer employees and Consultants,
as designated in the applicable Customer License or Docent Customer License, who
may access the ECP Service to both initiate and participate in events; provided
that any Full ECP Seats with access to the administrative controls of the ECP
Service shall have executed a confidentiality agreement with Customer as
restrictive as the confidentiality provisions set forth in the Agreement.

 

“Guest User” means an individual end user of the ECP Service (who may be
employees, Consultants, or third party non-employees) who may access events to
which they have been invited by a Full ECP Seat, but who may not initiate such
events.

 

“Internal Users” shall mean those Guest Users and Full ECP Seats who connect to
the ECP Service through Customer’s Network.

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Interwise Price Schedules

 

Perpetual License Fees *

 

Note 1: Hosting and Support and Maintenance is not included in License Fees, and
are due and payable annually commencing on the Effective Date of the End User
License Agreement. No Support and Maintenance will be provided for any End User
not subscribing to Support and Maintenance, and such End User shall not be
entitled to any Updates.

 

Note 2: No Perpetual Licenses may be licensed with less than * Full ECP Seats.

 

Note 3: Each Perpetual License includes unlimited Guest Users, which are also
External Users. Guest Users, which are Internal Users, are limited to * events
per year.

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*   Certain information on this page has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions.

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Interwise ECP Services Subscription Fees *

 

Note 1: Except for the Introductory Packages set forth below, no ECP Services
Subscriptions may be sold with less than * Full ECP Seats.

 

Note 2: External Users may attend unlimited events as Guest Users hereunder.
Internal User may only attend * events per year as Guest Users.

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*   Certain information on this page has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions.

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Introductory Packages (OneYEarInterwise ECP Services Subscriptions) *

 

Note 1: Introductory Packages provide entry-level price points for situations
requiring less than * Full ECP Seats. These Packages are limited to one year ECP
Services Subscriptions. Multi year Packages are not available.

 

Note 2: External Users may attend unlimited events as Guest Users hereunder.
Internal User may only attend * events per year as Guest Users.

 

Note 3: Professional Services are an additional charge, and are strongly
recommended to ensure the success of any Introductory Package.

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*   Certain information on this page has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions.

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Training Seats *

 

Note 1: Except for the Introductory Packages set forth above, no ECP Services
Subscriptions or Perpetual Licenses providing for Training Seats may be licensed
or sold, as applicable, with less than * Training Seats.

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*   Certain information on this page has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions.

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EXHIBIT F

 

AUTHORIZED RESELLERS

 

Exult

British Telecommunications PLC IT College

Abykon

Riverbend Group Holdings (Pty) Ltd.

Nicheuro Ltd.

WM-Data Italdata S.p.A. SeAprende

Innovative Technology Application, Inc.

EDISNET S.A.

Effective Learning Maersk Data AS