Exhibit 10.1

 

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Software License Agreement

 

iPass SmartConnect

 

This Software License Agreement (this "Agreement"), effective as of May 8, 2018
(the "Effective Date"), is by and between iPass Inc., a Delaware corporation
with offices located at 3800 Bridge Parkway, Redwood Shores, CA 94065
("Licensor") and Pareteum Corporation, a Delaware corporation, with offices
located at 1185 Avenue of the Americas, New York, NY 10036 ("Licensee").
Licensor and Licensee may be referred to herein collectively as the "Parties" or
individually as a "Party."

 

WHEREAS, Licensor desires to license the Software described in Exhibit A
attached hereto to Licensee; and

 

WHEREAS, Licensee desires to obtain a license to use the Software for its
internal business purposes, subject to the terms and conditions of this
Agreement.

 

NOW, THEREFORE, in consideration of the mutual covenants, terms, and conditions
set forth herein, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the Parties agree as follows:

 

1.Definitions.

 

(a) "Authorized Devices" means an Android or iOS device which Licensee permits
to access and use the Software and/or Documentation pursuant to Licensee's
license hereunder.

 

(b) "Documentation" means Licensor's user manuals, handbooks, and installation
guides relating to the Software provided by Licensor to Licensee electronically.

 

(c) "Software" means the product described in Exhibit A, including any Updates
provided to Licensee pursuant to this Agreement.

 

(d) "Updates" means any updates, bug fixes, patches, or other error corrections
to the Software that Licensor generally makes available free of charge to all
licensees of the Software.

 

2.License.

 

(a) License Grant. Subject to and conditioned on Licensee's payment of Fees and
compliance with all other terms and conditions of this Agreement, Licensor
hereby grants Licensee a perpetual, non-exclusive, and non-transferable (except
in compliance with Section 12(g)) license during the Term to: (i) access and
otherwise use the Licensed Software, solely in furtherance of this Agreement and
not for other internal business purposes; (ii) sell or re-license the Licensed
Software and Documentation to any third party; and (iii) use and make a
reasonable number of copies of the Documentation solely for Licensee's internal
business purposes in connection with Licensee's use of the Software. The total
number of Authorized Devices will not exceed the number set forth in Exhibit B,
except as expressly agreed to in writing by the Parties and subject to any
appropriate adjustment of the license fees payable hereunder. Licensee may make
and use a reasonable number of copies of the Software solely for internal,
non-revenue generating purposes, such as back-up, disaster recovery, and testing
purposes. Any such copy of the Software: (i) remains Licensor's exclusive
property; (ii) is subject to the terms and conditions of this Agreement; and
(iii) must include all copyright or other proprietary rights notices contained
in the original.

 

   

 

 

(b) Use Restrictions. Licensee shall not use the Software or Documentation for
any purposes beyond the scope of the license granted in this Agreement. Without
limiting the foregoing and except as otherwise expressly set forth in this
Agreement, Licensee shall not at any time, directly or indirectly: (i) copy,
modify, or create derivative works of the Software or the Documentation, in
whole or in part; (ii) except to the extent set forth above in Section 2(a),
rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or
otherwise make available the Software or the Documentation; (iii) knowingly
reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to
derive or gain access to the source code of the Software, in whole or in part;
(iv) remove any proprietary notices from the Software or the Documentation; or
(v) use the Software in any manner or for any purpose that knowingly infringes,
misappropriates, or otherwise violates any intellectual property right or other
right of any person, or that violates any applicable law.

 

(c) Reservation of Rights. Licensor reserves all rights not expressly granted to
Licensee in this Agreement. Except for the limited rights and licenses expressly
granted under this Agreement, nothing in this Agreement grants, by implication,
waiver, estoppel, or otherwise, to Licensee or any third party any intellectual
property rights or other right, title, or interest in or to the Software.

 

(d) Delivery. Licensor shall deliver the Software electronically to Licensee
following the Effective Date.

 

(e) Escrow of Source Code. The Parties will enter into an escrow agreement with
an escrow agent agreed by the Parties in relation to the source code together
with all developer notes associated with the Licensed Software and Documentation
until such time as: (i) the Licensor reports $10,000,000 of cash on the balance
sheet in a publicly filed document; OR (ii) December 31, 2018, whichever occurs
first.

 

   

 

 

3.Licensee Responsibilities.

 

(a) General. Licensee is responsible and liable for all uses of the Software and
Documentation resulting from access provided by Licensee, directly or
indirectly, whether such access or use is permitted by or in violation of this
Agreement. Licensee shall take commercially reasonable efforts to make all users
of Authorized Devices aware of this Agreement's provisions as applicable to such
users of Authorized Devices and their use of the Software, and shall cause users
of Authorized Devices to comply with such provisions.

 

(b) Support. Licensor shall provide Licensee with the support services described
on Exhibit B for one year following the Effective Date and thereafter, solely if
Licensee purchases additional support services. Licensor shall continue to
provide support services as described on Exhibit B, the year following the
one-year anniversary of the Effective Date, and every year thereafter, upon
payment of the annual maintenance fee as provided in Exhibit B.

 

4.Fees and Payment.

 

(a) Fees. Licensee shall pay Licensor the software licensing fees ("Software
License Fee") and annual maintenance fee ("Annual Maintenance Fee")
(collectively, Software License Fee and Annual Maintenance Fee are "Fees"), set
forth in Exhibit B without offset or deduction. Licensee shall make all
undisputed payments hereunder in US dollars and are due and payable within
thirty (30) days after the date of invoice. If Licensee fails to make any
undisputed payment when due, Licensor shall provide written notice and
thereafter, and in addition to all other remedies that may be available: (i)
Licensor may charge interest on the past due amount at the rate of 1.5% per
month calculated daily and compounded monthly or, if lower, the highest rate
permitted under applicable law; and (ii) Licensee shall reimburse Licensor for
all costs incurred by Licensor in collecting any late payments or interest,
including attorneys' fees, court costs, and collection agency fees; and (iii) if
such failure continues for 10 days following written notice thereof, Licensor
may prohibit access to the Software until all past due amounts (but expressly
excluding any such amounts disputed in good faith) and interest thereon have
been paid, without incurring any obligation or liability to Licensee or any
other person by reason of such prohibition of access to the Software.

 

(b) Taxes. All Fees and other amounts payable by Licensee under this Agreement
are exclusive of taxes and similar assessments. Licensee is responsible for all
sales, use, and excise taxes, and any other similar taxes, duties, and charges
of any kind imposed by any federal, state, or local governmental or regulatory
authority on any amounts payable by Licensee hereunder, other than any taxes
imposed on Licensor's income.

 

(c) Auditing Rights and Required Records. Licensee agrees to maintain complete
and accurate records in accordance with generally accepted accounting principles
during the Term and for a period of three years after the termination or
expiration of this Agreement with respect to matters necessary for accurately
determining amounts due hereunder. Not more than one (1) time during any twelve
(12) consecutive calendar month period, Licensor may, at its own expense and at
Licensee’s principal place of business during Licensee’s normal business hours,
on not less than thirty (30) days’ prior notice, inspect and audit Licensee's
records with respect to matters covered by this Agreement, provided that if such
inspection and audit reveals that Licensee has underpaid Licensor by more than
five percent (5%) with respect to any amounts due and payable during the Term,
Licensee shall promptly pay the amounts necessary to rectify such underpayment,
together with interest in accordance with Section 4(a). Licensee shall pay for
the costs of the audit if the audit determines that Licensee's underpayment
equals or exceeds 15% for any quarter. Such inspection and auditing rights will
extend throughout the Term of this Agreement and continue for a period of six
(6) months after the termination or expiration of this Agreement.

 

   

 

 

5.            Confidential Information. From time to time during the Term,
either Party may disclose or make available to the other Party information about
its business affairs, products, confidential intellectual property, trade
secrets, third-party confidential information, and other sensitive or
proprietary information, whether orally or in written, electronic, or other form
or media/in written or electronic form or media, whether or not marked,
designated or otherwise identified as "confidential" (collectively,
"Confidential Information"). Confidential Information does not include
information that, at the time of disclosure is: (a) in the public domain; (b)
known to the receiving Party at the time of disclosure; (c) rightfully obtained
by the receiving Party on a non-confidential basis from a third party; or (d)
independently developed by the receiving Party. The receiving Party shall not
disclose the disclosing Party's Confidential Information to any person or
entity, except to the receiving Party's employees who have a need to know the
Confidential Information for the receiving Party to exercise its rights or
perform its obligations hereunder. Notwithstanding the foregoing, each Party may
disclose Confidential Information to the limited extent required (i) in order to
comply with the order of a court or other governmental body, or as otherwise
necessary to comply with applicable law, provided that the Party making the
disclosure pursuant to the order shall first have given written notice to the
other Party and made a reasonable effort to obtain a protective order; or (ii)
to establish a Party's rights under this Agreement, including to make required
court filings. On the expiration or termination of the Agreement, the receiving
Party shall promptly return to the disclosing Party all copies, whether in
written, electronic, or other form or media, of the disclosing Party's
Confidential Information, or destroy all such copies and certify in writing to
the disclosing Party that such Confidential Information has been destroyed. Each
Party's obligations of non-disclosure with regard to Confidential Information
are effective as of the Effective Date and will expire two (2) years from the
date first disclosed to the receiving Party; provided, however, with respect to
any Confidential Information that constitutes a trade secret (as determined
under applicable law), such obligations of non-disclosure will survive the
termination or expiration of this Agreement for as long as such Confidential
Information remains subject to trade secret protection under applicable law.

 

6.Intellectual Property Ownership; Feedback.

 

(a) Licensee acknowledges that, as between Licensee and Licensor, Licensor owns
all right, title, and interest, including all intellectual property rights, in
and to the Software and Documentation.

 

(b) Feedback. If Licensee or any of its employees or contractors sends or
transmits any communications or materials to Licensor by mail, email, telephone,
or otherwise, suggesting or recommending changes to the Software or
Documentation, including without limitation, new features or functionality
relating thereto, or any comments, questions, suggestions, or the like
("Feedback"), Licensor is free to use such Feedback irrespective of any other
obligation or limitation between the Parties governing such Feedback. Licensee
hereby assigns to Licensor on Licensee's behalf, and on behalf of its employees,
contractors and/or agents, all right, title, and interest in, and Licensor is
free to use, without any attribution or compensation to any party, any ideas,
know-how, concepts, techniques, or other intellectual property rights contained
in the Feedback, for any purpose whatsoever, although Licensor is not required
to use any Feedback.

 

7.Data Privacy and Security.

 

(a) Licensee and End User Data. Licensee agrees that Licensor and the service
providers it utilizes to assist in providing the Software and services to
Licensee shall have the right to access Licensee’s and end users’ accounts and
to use, modify, reproduce, distribute, display and disclose Licensee data and
end user data solely to the extent necessary to provide the Software and
services, including, without limitation, in response to Licensee or end user
support requests. Any third party providers of services (“Third Party
Providers”) iPass utilizes will only be given access to Licensee account
information and data as is reasonably necessary to provide the Software and
services and will be subject to confidentiality obligations. Licensor may also
access or disclose information about Licensee, Licensee’s account, or end users
in order to: (a) comply with the law or respond to lawful requests or legal
process; (b) protect Licensor, its customers’ or partners’ rights or property,
including enforcement of this Agreement or other policies associated with the
Software and services; and (c) act on a good faith belief that such disclosure
is necessary to protect personal safety or avoid violation of applicable law or
regulation.

 

(b) Privacy Policy. Licensor collects certain information about Licensee and end
users including but not limited to the location of the end user’s device when
using the Software and services, and information regarding the devices,
computers and the end users’ use of the Software and services. Licensor uses,
discloses, collects and protects this information as described in iPass’ Privacy
Policy, the then-current version of which is available at www.ipass.com/privacy
and is incorporated by reference herein. In the event of a conflict between the
terms in the body of the Agreement and in the Privacy Policy, the terms in the
body of this Agreement control.

 

   

 

 

8.Limited Warranties and Warranty Disclaimer.

 

(a) Licensor warrants that at all times during the Term: (i) the Software shall
perform as described in the Documentation following the Effective Date; (ii) the
Software does not contain any virus or other malicious code that would cause the
Software to become inoperable or incapable of being used in accordance with the
Documentation; (iii) the Software and Documentation shall not infringe,
misappropriate, or otherwise violate any intellectual property right or other
right of any person, nor shall the Software and Documentation violate any
applicable law. THE FOREGOING WARRANTIES DO NOT APPLY, AND LICENSOR STRICTLY
DISCLAIMS ALL WARRANTIES, WITH RESPECT TO ANY THIRD-PARTY PRODUCTS.

 

(b) The warranties set forth in Section 8(a) do not apply and become null and
void if Licensee knowingly breaches any material provision of this Agreement
(beyond applicable notice and cure), or if Licensee any Authorized User, or any
other person provided access to the Software by Licensee [or any Authorized
User, whether or not in violation of this Agreement: (i) knowingly installs or
uses the Software on or in connection with any hardware or software not
specified in the Documentation [or expressly authorized by Licensor in writing;
(ii) modifies or damages the Software; or (iii) misuses the Software, including
any use of the Software other than as specified in the Documentation or
expressly authorized by Licensor in writing.

 

(c) If, during the period specified in Section 8(a), any Software fails to
comply with the warranty in Section 8(a), and such failure is not excluded from
warranty pursuant to Section 8(b), Licensor shall, subject to Licensee's
promptly notifying Licensor in writing of such failure, at its sole option,
either: (i) repair or replace the Software, provided that Licensee provides
Licensor with all information Licensor requests to resolve the reported failure,
including sufficient information to enable the Licensor to recreate such
failure; or (ii) refund the Fees paid for such Software, subject to Licensee's
ceasing all use of and, if requested by Licensor, returning to Licensor all
copies of the Software. If Licensor repairs or replaces the Software, the
warranty will continue to run from the Effective Date and not from Licensee's
receipt of the repair or replacement. The remedies set forth in this Section
8(c) are Licensee's sole remedies and Licensor's sole liability under the
limited warranty set forth in Section 8(a).

 

(d) EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 8(a), THE SOFTWARE AND
DOCUMENTATION ARE PROVIDED "AS IS" AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES,
WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. LICENSOR SPECIFICALLY
DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF
DEALING, USAGE, OR TRADE PRACTICE. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN
SECTION 8(a), LICENSOR MAKES NO WARRANTY OF ANY KIND THAT THE SOFTWARE AND
DOCUMENTATION, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET
LICENSEE'S OR ANY OTHER PERSON'S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION,
ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM OR
OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR
FREE.

 

   

 

 

9.Indemnification.

 

(a) Licensor Indemnification.

 

(i) Licensor shall indemnify, defend, and hold harmless Licensee from and
against any and all losses, damages, liabilities, costs ("Losses") incurred by
Licensee resulting from any third-party claim, suit, action, or proceeding
("Third-Party Claim") that the Software or Documentation, or any use of the
Software or Documentation in accordance with this Agreement, infringes or
misappropriates such third party's US intellectual property rights, US patents,
copyrights, or trade secrets, provided that Licensee promptly notifies Licensor
in writing of the claim, cooperates with Licensor, and allows Licensor sole
authority to control the defense and settlement of such claim.

 

(ii) If such a claim is made or appears possible, Licensee agrees to permit
Licensor, at Licensor's sole discretion, to (A) modify or replace the Software
or Documentation, or component or part thereof, to make it non-infringing, or
(B) obtain the right for Licensee to continue use. If Licensor determines that
none of these alternatives is reasonably available, Licensor may terminate this
Agreement, in its entirety or with respect to the affected component or part,
effective immediately on written notice to Licensee.

 

(iii) This Section 9(a) will not apply to the extent that the alleged
infringement arises from: (A) use of the Software in combination with data,
software, hardware, equipment, or technology not provided by Licensor or
authorized by Licensor in writing; (B) modifications to the Software not made by
Licensor; or (C) use of any version other than the most current version of the
Software or Documentation delivered to Licensee.

 

(b) Licensee Indemnification. Subject to the limitations in Section 10 below,
Licensee shall indemnify, hold harmless, and, at Licensor's option, defend
Licensor from and against any Losses resulting from any Third-Party Claim based
on Licensee's: (i) negligence or willful misconduct; (ii) use of the Software or
Documentation in a manner not authorized or contemplated by this Agreement;
(iii) use of the Software in combination with data, software, hardware,
equipment or technology not provided by Licensor or authorized by Licensor in
writing; (iv) modifications to the Software not made by Licensor; or (v) use of
any version other than the most current version of the Software or Documentation
delivered to Licensee, provided that Licensee may not settle any Third-Party
Claim against Licensor unless such settlement completely and forever releases
Licensor from all liability with respect to such Third-Party Claim or unless
Licensor consents to such settlement, and further provided that Licensor will
have the right, at its option, to defend itself against any such Third-Party
Claim or to participate in the defense thereof by counsel of its own choice.

 

   

 

 

(c) Sole Remedy. THIS SECTION 9 SETS FORTH LICENSEE'S SOLE REMEDIES AND
LICENSOR'S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED
CLAIMS THAT THE SOFTWARE OR DOCUMENTATION INFRINGES, MISAPPROPRIATES, OR
OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

 

10.          Limitations of Liability. IN NO EVENT WILL EITHER PARTY BE LIABLE
TO THE OTHER PARTY UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR
EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE),
STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL,
INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (b) INCREASED
COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS;
(c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS,
INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM
SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS
OF WHETHER THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR
SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. EXCEPT FOR ITS
INDEMNIFICATION OBLIGATIONS SET FORTH ABOVE IN SECTION 8(A), AND MATTERS ARISING
FROM ITS NEGLIGENCE OR INTENTIONAL MISCONDUCT, IN NO EVENT WILL LICENSOR'S
AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL
OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND
OTHERWISE EXCEED THE TOTAL AMOUNTS PAID TO LICENSOR UNDER THIS AGREEMENT.

 

IN NO EVENT SHALL LICENSEE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO
THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF
CONTRACT, TORT, STRICT LIABILITY, AND OTHERWISE EXCEED THE TOTAL AMOUNTS PAID BY
LICENSEE TO LICENSOR UNDER THIS AGREEMENT.

 

11.Term and Termination.

 

(a) Term. The term of this Agreement begins on the Effective Date and, unless
terminated earlier pursuant to any of the Agreement's express provisions, will
continue in effect indefinitely or until annual support is not renewed. Unless
earlier terminated pursuant to this Agreement's express provisions, Licensee
must provide written notice of non-renewal of annual support at least 60 days
prior to the expiration of the then-current term.

 

   

 

  

(b) Termination. In addition to any other express termination right set forth in
this Agreement:

 

(i) Licensor may terminate this Agreement, effective on written notice to
Licensee, if Licensee: (A) fails to pay any undisputed amount when due
hereunder, and such failure continues more than 30 days after Licensor's
delivery of written notice thereof; or (B) breaches any of its obligations under
Section 2(b) or Section 5;

 

(ii) Either Party may terminate this Agreement, effective on written notice to
the other Party, if the other Party breaches this Agreement, and such breach:
(A) is incapable of cure; or (B) being capable of cure, remains uncured 30 days
after the non-breaching Party provides the breaching Party with written notice
of such breach; or

 

(iii) Either Party may terminate this Agreement, effective immediately upon
written notice to the other Party, if the other Party: (A) becomes insolvent or
is generally unable to pay, or fails to pay, its debts as they become due; (B)
files or has filed against it, a petition for voluntary or involuntary
bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any
proceeding under any domestic or foreign bankruptcy or insolvency law; (C) makes
or seeks to make a general assignment for the benefit of its creditors; or (D)
applies for or has appointed a receiver, trustee, custodian, or similar agent
appointed by order of any court of competent jurisdiction to take charge of or
sell any material portion of its property or business.

 

(c) Effect of Expiration or Termination. Upon expiration or earlier termination
of this Agreement, the license granted hereunder will not terminate, but no
additional support, as described in Exhibit B, shall be provided to Licensee
effective upon termination. No expiration or termination will affect Licensee's
obligation to pay all Fees that may have become due before such expiration or
termination, or entitle Licensee to any refund. If termination is resultant from
events under 11(b)(iii) on the part of Licensor, the Licensee will have recourse
under section 2(e) Escrow Source Code.

 

(d) Survival. This Section 11(d) and Sections 1, 4, 5, 6, 7, 8, 9, and 10
survive any termination or expiration of this Agreement. No other provisions of
this Agreement survive the expiration or earlier termination of this Agreement.

 

   

 

 

12.Miscellaneous.

 

(a) Entire Agreement. This Agreement, together with any other documents
incorporated herein by reference and all related Exhibits, constitutes the sole
and entire agreement of the Parties with respect to the subject matter of this
Agreement and supersedes all prior and contemporaneous understandings,
agreements, and representations and warranties, both written and oral, with
respect to such subject matter. In the event of any inconsistency between the
statements made in the body of this Agreement, the related Exhibits, and any
other documents incorporated herein by reference, the following order of
precedence governs: (a) first, this Agreement, excluding its Exhibits; (b)
second, the Exhibits to this Agreement as of the Effective Date; and (c) third,
any other documents incorporated herein by reference.

 

(b) Notices. All notices, requests, consents, claims, demands, waivers, and
other communications hereunder (each, a "Notice") must be in writing and
addressed to the Parties at the addresses set forth on the first page of this
Agreement (or to such other address that may be designated by the Party giving
Notice from time to time in accordance with this Section). All Notices must be
delivered by personal delivery, nationally recognized overnight courier (with
all fees pre-paid), or certified or registered mail (in each case, return
receipt requested, postage pre-paid). Except as otherwise provided in this
Agreement, a Notice is effective only: (i) upon receipt by the receiving Party,
and (ii) if the Party giving the Notice has complied with the requirements of
this Section.

 

(c) Force Majeure. In no event shall either Party be liable to the other Party,
or be deemed to have breached this Agreement, for any failure or delay in
performing its obligations under this Agreement, if and to the extent such
failure or delay is caused by any circumstances beyond such Party's reasonable
control, including but not limited to acts of God, flood, fire, earthquake,
explosion, war, terrorism, invasion, riot or other civil unrest, strikes, labor
stoppages or slowdowns or other industrial disturbances, or passage of law or
any action taken by a governmental or public authority, including imposing an
embargo.

 

(d) Amendment and Modification; Waiver. No amendment to or modification of this
Agreement is effective unless it is in writing and signed by an authorized
representative of each Party. No waiver by any Party of any of the provisions
hereof will be effective unless explicitly set forth in writing and signed by
the Party so waiving. Except as otherwise set forth in this Agreement, (i) no
failure to exercise, or delay in exercising, any rights, remedy, power, or
privilege arising from this Agreement will operate or be construed as a waiver
thereof and (ii) no single or partial exercise of any right, remedy, power, or
privilege hereunder will preclude any other or further exercise thereof or the
exercise of any other right, remedy, power, or privilege.

 

(e) Severability. If any provision of this Agreement is invalid, illegal, or
unenforceable in any jurisdiction, such invalidity, illegality, or
unenforceability will not affect any other term or provision of this Agreement
or invalidate or render unenforceable such term or provision in any other
jurisdiction. Upon such determination that any term or other provision is
invalid, illegal, or unenforceable, the Parties hereto shall negotiate in good
faith to modify this Agreement so as to effect the original intent of the
Parties as closely as possible in a mutually acceptable manner in order that the
transactions contemplated hereby be consummated as originally contemplated to
the greatest extent possible.

 

   

 

 

(f) Governing Law; Submission to Jurisdiction. This Agreement is governed by and
construed in accordance with the internal laws of the State of California
without giving effect to any choice or conflict of law provision or rule that
would require or permit the application of the laws of any jurisdiction other
than those of the State of California. Any legal suit, action, or proceeding
arising out of this Agreement or the licenses granted hereunder shall be
instituted in the federal courts of the United States or the courts of the State
of California in each case located in the city of Redwood Shores and County of
San Mateo, and each Party irrevocably submits to the jurisdiction of such courts
in any such suit, action, or proceeding.

 

(g) Assignment. Licensee may not assign or transfer any of its rights or
delegate any of its obligations hereunder, in each case whether voluntarily,
involuntarily, by operation of law or otherwise, without the prior written
consent of Licensor, which consent shall not be unreasonably withheld,
conditioned, or delayed; provided, however, that in connection with a sale,
reorganization, merger, consolidation, acquisition or other restructuring
involving all or substantially all of the voting securities and/or assets of
Licensee this Agreement may be assigned by Licensee to any such successor
provided written notice of such assignment is provided by Licensee to Licensor
within a reasonable time thereafter. Any purported assignment, transfer, or
delegation in violation of this Section is null and void. No assignment,
transfer, or delegation will relieve the assigning or delegating Party of any of
its obligations hereunder. This Agreement is binding upon and inures to the
benefit of the Parties hereto and their respective permitted successors and
assigns.

 

(h) Export Regulation. The Software may be subject to US export control law,
including the US Export Administration Act and its associated regulations.
Licensee shall not, directly or indirectly, export, re-export, or release the
Software to, or make the Software accessible from, any jurisdiction or country
to which export, re-export, or release is prohibited by law, rule, or
regulation. Licensee shall comply with all applicable federal laws, regulations,
and rules, and complete all required undertakings (including obtaining any
necessary export license or other governmental approval), prior to exporting,
re-exporting, releasing, or otherwise making the Software available outside the
US.

 

(i) Equitable Relief. Each Party acknowledges and agrees that a breach or
threatened breach by such Party of any of its obligations under Section 5 or, in
the case of Licensee, Section 2(b), would cause the other Party irreparable harm
for which monetary damages would not be an adequate remedy and agrees that, in
the event of such breach or threatened breach, the other Party will be entitled
to equitable relief, including a restraining order, an injunction, specific
performance, and any other relief that may be available from any court, without
any requirement to post a bond or other security, or to prove actual damages or
that monetary damages are not an adequate remedy. Such remedies are not
exclusive and are in addition to all other remedies that may be available at
law, in equity, or otherwise.

 

(j) Counterparts. This Agreement may be executed in counterparts, each of which
is deemed an original, but all of which together are deemed to be one and the
same agreement.

 

   

 

 

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the
Effective Date.

 

iPass Inc.   Pareteum Corporation           By: Darin R. Vickery   By: Denis E.
McCarthy Name: Darin R. Vickery   Name: Denis E. McCarthy Title: CFO   Title:
SVP Corporate Development Date: May 8, 2018   Date: May 8, 2018

 

   

 

 

EXHIBIT A

 

iPass SmartConnect Description

 

iPass SmartConnect technology is delivered to Authorized Devices through a
cloud-based platform (the “Platform”) comprising software elements on the mobile
device and available over the Internet. iPass´ Platform gives control over the
definition and management of mobility services configured to the Licensee’s
specific needs. This architecture gives an Authorized Device choice in access
services and serves as a bridge to functionality through use of extensible web
services standards, while keeping the operational and financial burden on
Licensee low by not requiring them to purchase, deploy and manage on-premises
infrastructure, unless they so choose for purposes of adding additional
functionality.

 

iPass Platform is designed to provide Licensee with reliability, flexibility,
network security, policy enforcement, consolidated billing and scalability.

 

The technology consists of the following principal components:

 

i.Foundation Services. Provide the basic capabilities needed for a cloud-based
platform, including the ability to manage devices (add, remove, or change
rights), authenticate devices to access the platform, authorize access to
particular functions, or track and audit use of the platform.

 

ii.Operational Services. Are built on top of the iPass Foundation Services
platform, enabling Licensee to operate the various iPass´ market-facing offers,
including device profile/configuration management, network directory management,
account management, order management, usage management, support, billing and
training.

 

iii.Presentation Services. Impact how information is presented to devices
accessing the Platform, usually through a web based portal. Presentation
Services include web presentation, data validation, access control (controlling
who can see and enter what).

 

iv.SmartConnect Client and SmartConnect SDK Services. Provide the ability to
update configuration files and associated network registries, and to receive the
data that the client collects.

 

v.Curation Services. Ability of iPass platform to collect information about Open
Networks and be able to decode the hotspot information and automate steps to
connect to that Network.

 

vi.High-Availability and Scalable Authentication Architecture. iPass´
relationships with network service providers enables iPass Platform to enable
connectivity through multiple global networks . As a result, the cloud-based
Platform reduces the risk of service interruptions associated with depending on
only one service provider. Furthermore, iPass´ geographically distributed
transaction centers act as a unified and fault-tolerant system that provides
scalable and highly available device authentication and quality management
information collection. Each point in the authentication process is designed
with built-in redundancy and fail-over capabilities.

 

   

 

 

iPass SmartConnect SDK – necessary for adding iPass services to an application.
The SDK may be used to integrate iPass functionalities into a specific
application offered by a third-party application, and supports the following
operating systems: Android and iOS.

 

iPass SmartConnect Client – iPass functional applications built on iPass
SmartConnect SDK and supporting the following operating systems: Android and
iOS.

 

iPass Curated Network – Curated Networks are open Networks that have been added
to footprint using iPass Curation Services and can be accessed via the iPass
SmartConnect software.

 

   

 

 

EXHIBIT B

 

FEES AND SUPPORT SERVICES

 

Software License Fee. In exchange for perpetual access to the Licensed Software
for up to 25,000,000 Authorized Devices, Licensee shall pay Licensor the
Software License Fee of $3,000,000.00 (which includes the first year Annual
Maintenance Fee of 20%). Upon the Effective Date, Licensor shall invoice and
Licensee shall pay Licensor Software License Fee in increments as follows:
$1,000,000.00 by June 15, 2018; $1,000,000.00 by September 30, 2018 (or the next
succeeding business day thereafter); and $1,000,000.00 by December 31, 2018.

 

Annual Maintenance Fee. In exchange for the Support Services and Service Levels
in this Exhibit B and software Updates, Licensee shall invoice and Licensee
shall pay Licensor $600,000.00 commencing on the one year anniversary following
the Effective Date, and every year thereafter (representing 20% of the License
Fee).

 

Support Services

 

1. Definitions. Any capitalized terms used herein and not defined below are
defined in the Agreement.

 

“First Level Technical Support” means taking calls from users of Authorized
Devices, getting complete information from end users regarding problems
experienced by such users, testing user authorization to use the service,
eliminating common user errors, and escalating unresolved issues with written
documentation detailing steps taken prior to escalation.

 

“Second Level Technical Support” means providing assistance to First Level
Technical Support help desk for issues that cannot be resolved through First
Level Technical Support.

 

“Third Level Technical Support” means providing technical assistance to
Licensee’s authorized Second Level Technical Support personnel for technical
issues that cannot be resolved by Second Level Technical Support.

 

“Severity One” means:

 

·iPass Hosted Authentication Infrastructure is down or other problems that
prevent all users of Authorized Devices from connecting.

 

  · Issues regarding Hosted User Services and Hosted User Management.

 

   

 

 

“Severity Two” means:

 

·User community is experiencing difficulty connecting to one or more remote
Access Points.

 

·Hosted Authentication or Customer RoamServer configuration requests.

 

·User community is experiencing difficulty deploying the Open Mobile software.

 

“Severity Three” means:

 

  · Problems that affect a limited number of user community or any question or
service request regarding the Open Mobile Portal.

 

2. First Level Technical Support For users of Authorized Devices, the Licensee
will be responsible for providing First Level Technical Support. First Level
Technical Support personnel who have received training regarding the iPass
Service and the iPass Software from iPass will be authorized to contact the
applicable Second Level Technical Support center(s) at iPass to resolve any
problems that cannot be resolved by First Level Technical Support. Customer may
change its authorized contacts for Second Level Technical Support at any time
upon written notice to iPass so long as any new authorized contacts have
completed the requisite iPass training.

 

3. Second/Third Level Technical Support. iPass will provide Licensee with
Second/Third Level Technical Support in accordance with iPass standard
procedures, as described in Service Levels below, Licensee must have its
password and id available in order to access and submit a request, absent which
iPass will have no obligation to provide Licensee with Second Level Technical
Support.

 

4. Support Requests. Licensee’s authorized First/Second Level Technical Support
shall submit support requests via the iPass Ticketing System. iPass Support is
provided per the procedures as described in Service Levels below. In general,
support requests are submitted via the iPass Ticketing System and are submitted
under a Licensee selected severity level. Tickets are worked by iPass based upon
severity prioritization, with Severity One being the highest priority, followed
by Severity Two and Severity Three. iPass response times for the various
Severity levels are described in Service Levels below.

 

5. Software Updates. iPass will notify Licensee regarding the availability of
Updates and make any applicable Updates available to Licensee as part of this
agreement, when and if such updates are made generally available.

 

6. Training. iPass will perform training services as agreed upon by the Parties
and in accordance with the terms of this Agreement.

 

   

 

 

Service Levels.

 

iPass agrees to provide the levels of service set forth herein to Licensee

 

1. Additional Definitions.

 

“Availability” means users of Authorized Devices having access to, full
functionality and usage of the service.

 

“Service Levels” means the minimum service levels to be achieved by Licensor in
relation to L Licensor’s performance of its obligations as set out herein.

 

“Severity Level” means the impact of or nature of a problem as set forth in the
Support Services above.

 

“Response” means the iPass' acknowledgment of its receipt of a Trouble Report
from Licensee.

 

2. Licensor Support Services

 

Licensor will provide Help Desk to Help Desk support to Licensee on components
of the Licensor Service e.g. the iPass Portal, Hosted Authentication
Infrastructure.

 

3. Support Process

 

The following support process shall be followed by the Licensee HELPDESK to
report or escalate issues to the iPass Support Teams:

 

a.Issue Identified to Licensee Help Desk

 

(i)The user of the Authorized Device contacts the Licensee Help Desk.

(ii)Licensee Helpdesk follows troubleshooting guide and reviews information in
the Licensor online knowledge base (help.ipass.com) and determines if internal
resources can resolve the issue.

(iii)If internal resources cannot resolve the issue, then Licensee Help Desk
contacts iPass Customer Care via web-based support request.

 

   

 

 

b.Entering a web-based Support Request

 

(i)Access the Portal via url: https://openmobile.ipass.com

(ii)Enter your username and password and click login.

(iii)Access is available on the Dashboard tab.

(iv)Click on the “Manage Tickets” link.

(v)On the “Cases” tab select the “Create New Case” button or dropdown link

(vi)Enter the appropriate information as required.

 

Licensee Helpdesk shall provide callback details (contact name and phone number)
in all web-based support requests.

 

c.Ticket Requirements

 

At a minimum, all Severity One and Severity Two problem reports shall contain
the following in order to expedite investigation and verification of the
problem:

 

(i)Username and Description of observed behavior.

(ii)Debug logs if available.

(iii)Steps to reproduce.

(iv)Operating environment (Operating system, language, software version, profile
number and hardware, as applicable.)

(v)Dates / times of transaction failures.

(vi)Name of network attempted.

 

Licensor may request additional information for verification of a reported
problem as necessary.

 

d.Licensee’s Customer Care Hotline

 

For Severity One issues, Licensor recommends that opening a web-based support
request be followed by a phone call to iPass at one of the following Severity
One Customer Care numbers:

 

Inside the United States: +1-877-464-7277     Outside the United States: +1
650-232-4300     Dialing within Europe: +44 20 7010 8344

 

Phone numbers are available 24 hours a day, 7 seven days a week.

 

Please note that in order to safeguard customers against unauthorized service
activity, Licensor will require that callers authenticate their credentials via
the web based ticketing system prior to any action by Licensor.

 

   

 

 

All change requests MUST be in writing.

 

In order to ensure that tickets are handled in order of receipt, by priority,
calls which are not Severity One will be ticketed and placed in queue to be
handled in order of receipt, by severity.

 

4. Service Levels

 

a.Support Request Response - For each Severity Level, iPass shall provide the
following response Service Levels:

 

i.For Licensee Helpdesk Support Requests submitted in accordance with the
process defined herein.

 

Problem Severity   Response Service Level       Severity One            
Targeted Response Time: Issues will receive a response from iPass within fifteen
(15) minutes (1 hour on weekends and local public holidays) after submitting a
Severity One support case followed by a phone call to iPass. Please note
Severity One issues reported via a support case only will be responded to within
1 hour.       Severity Two       Targeted Response Time: Issues will receive a
response from iPass within 8 hours of receipt of the request (except weekends
and local public holidays.)       Severity Three         Targeted Response Time:
Issues will receive a response from iPass within 12 hours of receipt of the
request (except weekends and local public holidays.)  

 

b.Problem Verification - iPass and Licensee will make reasonable efforts to
verify any reported problem as soon as it is reported as well as any follow-up
information that may be required.

 

c.Update Intervals - iPass will make reasonable efforts to keep Licensee’s
Second Level Technical Support personnel informed of the latest status on any
problem submitted. In the event Licensee’s Second Level Technical Support
personnel requires more frequent updates, then these will be discussed and
mutually agreed upon and will depend on the severity and complexity of the
problem.

 

d.Severity Reclassification - To ensure that severe problems receive highest
priority, iPass may modify a ticket submitted as Severity One issue if it
clearly does not meet the criteria for Severity One.

 

   

 

 

5. iPass Support Escalation Process

 

(a)When to Escalate an Issue

 

(i)If iPass fails to respond within the prescribed service level response time,
the Licensee Help Desk is encouraged to escalate the issue to the Escalation
Contact in the respective time zone (see escalation contacts below.)

 

(ii)If the iPass Customer Care Representative and the Licensee Help Desk cannot
agree on an action plan to resolve an issue (Severity One, Two or Three), then
the iPass Customer Care Representative and the Customer Help Desk are encouraged
to escalate the issue to the Director of Customer Care.

 

(iii)Once a plan has been agreed, iPass will work to resolve the issue. If the
Licensee Help Desk is not satisfied with the progress that is being made to
resolve an issue, they are encouraged to contact the Director of Customer Care.

 

(b)How to Escalate an Issue

 

(i)All escalations should be in writing (to the e-mail address listed below) or
by phone followed up with a summary from Licensee’s Help Desk.

 

(ii)Written documentation should outline the original issue and progress to
date. It should also include impact to the customer and reason for the
escalation.

 

(c)Response to Escalation

 

(i)The Director of Customer Care will respond upon receipt to any escalations.

 

(ii)Escalations will take priority over any issue of the same severity level.

 

Customer Care Escalation Contact

 

Location/Time Zone   London, UK (GMT)       Regional Contact   Richard Sabbarton
      email   rsabbarton@ipass.com       Office Phone   +44 20 7010 8319        
  Redwood Shores, US Location/Time Zone   (PST)       Regional Contact  
Christopher Calhoun       email    ccalhoun@ipass.com       Office Phone   + 1
650 232 4127       Location/Time Zone   Bangalore, IN (IST)       Regional
Contact   Sujith Varijakshan       email   svarijakshan@ipass.com       Office
Phone   +91 80 41380976       ESCALATION Manager – Director of Support      
Escalation Manager   Alan Ridgewell       email   aridgewell@ipass.com      
Office Phone   +44 20 7010 8304