EXHIBIT 10.8

REDACTED COPY    CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

MASTER SERVICE AGREEMENT

This Master Service Agreement (“Agreement”) is entered into on May 17, 2005
(“MSA Effective Date” and commencement date) by and between the Equinix Entities
and the undersigned customer (“Customer”), and includes the following exhibits:

 

a.      Exhibit A

   –   

Confidentiality Provisions;

b.      Exhibit B

   –   

Sublicensing Provisions;

c.      Exhibit C

   –   

Service Level Agreement; and

d.      Exhibit D

   –   

Policies.

Capitalized terms used herein but not otherwise defined will have the meaning
ascribed to them in Section 10.

 

1. Services.

a. Subject to the terms and conditions set forth in this Agreement, Equinix will
provide the Services to Customer.

b. All Services performed the Equinix Entities for Customer will be performed
(i) in a workmanlike manner in accordance with industry standards and practices
applicable to the performance of such Services; (ii) in accordance with this
Agreement (including applicable Orders); and (iii) in accordance in all material
respects with applicable laws.

c. Equinix will maintain the IBX Centers in a reasonably neat and orderly
manner, and Equinix Entities will behave in a courteous and professional manner
within the IBX Centers and the IBX Center Properties.

d. In the event that Equinix and Customer do not specifically agree to a time in
which Equinix will begin performance of a Service, Equinix agrees to work with
reasonable diligence to begin performance of such a Service.

e. Upon reasonable prior notice from Customer (but in all cases upon at least
one (1) week’s prior notice) and with reasonable frequency (but at least once
per quarter), Equinix will provide Customer and/or Customer’s authorized agents
with reasonable access to documentation regarding Equinix’s policies, controls
and processes to assist Customer with its SAS70 compliance. Customer may provide
access to such documentation to its auditors and advisors, however, Customer
will be responsible for ensuring that the information contained in such
documentation is kept confidential by such auditors and advisors. At each such
review, to the extent required by Customer’s auditors Equinix agrees to sign
reasonable and customary letters of representation that the audited controls
were in place during the reviewed period and that the audited process records to
which Customer was given access, were accurate as of the date of such review.

 

2. Ordering.

a. Customer may request Services during the Term by (i) executing a Sales Order,
(ii) placing an Online Order, or (iii) placing a Phone Order. Each Order, which
will only be effective when accepted by Equinix, will be governed by the terms
and conditions of this Agreement.

b. Equinix will provide Customer with an account and password to access the
Customer Care Website. Customer is responsible for maintaining the
confidentiality of its account and password and for restricting and granting
access thereto. Notwithstanding anything in this Agreement to the contrary,
Customer is responsible and liable for all activities that occur under
Customer’s account (including all payments owed for any Orders that are placed
under Customer’s account, regardless of whether such activities are conducted by
Customer, a Sublicensee or any other third party, and regardless of whether such
Orders are authorized by Customer. Notwithstanding the foregoing, Customer is
neither responsible nor liable for activities caused by a breach in Equinix’s
security policies governing the Customer Care Website (including, but not
limited to, hacking) or activities caused by Equinix’s gross negligence. None of
the Equinix Entities have any obligation to verify that anyone using Customer’s
account and password has Customer’s authorization. Equinix shall send Customer
an electronic mail confirmation to confirm Online/Phone Orders. Such
confirmation shall be sent to the person authorized by Customer to place
Online/Phone Orders who is designated on the Order.

 

3. Payment Terms and Taxes.

a. Unless otherwise agreed between the parties in writing, Service Fees for the
Services will begin to accrue on the Billing Commencement Date. If Equinix fails
to deliver a Service by the applicable Billing Commencement Date, and such
failure is not caused by Customer or Customer’s contractors or agents, Customer
shall not be obligated to pay for such Service until Equinix delivers such
Service. Equinix will invoice Customer for the Services on a monthly basis
(partial months will be billed on a pro rata basis) and Customer will pay for
the Services in accordance with this Section 3 and the Orders. Customer will pay
in full all invoices from Equinix within [***] of the date of invoice. Any past
due amounts owed by Customer will accrue interest at the lesser of [***] per
month or the highest rate permitted by applicable law. Unless otherwise stated
in the Order, all invoices will be paid in U.S. Dollars. In the event that a
Billing Dispute is resolved in Equinix’s favor, Customer shall immediately pay
Equinix the full amount that is the subject of the Billing Dispute which such
amount will accrue interest at a rate of [***] per month.

b. The Service Fees for Services ordered through Sales Orders will be listed on
the Sales Orders. For all other Orders, the Service Fees for Services will be
the price for such Services agreed to by the parties in writing or in an Order
Confirmation. Customer agrees to pay for and Equinix shall provide the Services
for the duration of the Term. Notwithstanding anything in this Agreement to the
contrary, for each Service, excluding Power Services, upon the expiration of the
initial Service Term, the rates and fees for such Service will be subject to
change, at a rate not to exceed [***] per year upon ninety (90) days’ prior
notice to Customer.

c. Notwithstanding anything to the contrary in this Agreement, including
Section 3(b), upon sixty (60) days’ prior notice to Customer, Equinix may change
the rates and fees for the Power Services at any time after the first year of
the Service Term for such Power Services, at a rate not to exceed [***] per
year.

d. No Equinix Entity is responsible or in any way liable for any Taxes or
third-party charges related to the activities, or the ownership or operation of
the equipment (including Customer’s Equipment) at any IBX Center, or
attributable to, any IBX Center by any of the following: Customer, Customer’s
Authorized Persons, Accompanying Persons, and Associated Entities. Without
limiting the foregoing, Customer will be responsible for paying any and all
Taxes separately imposed, levied or assessed against Customer by, and preparing
and filing any necessary return with, any governmental, quasi-governmental or
tax authorities by the date such payments and returns are due. In no event will
Customer’s Equipment be construed to be fixtures.

e. Service Fees are exclusive of any Taxes imposed on Service Fees. Customer
will be responsible for paying any Taxes imposed on Service Fees at the same
time it pays the Service Fees. Customer will be responsible for timely paying in
full all Taxes.

f. If Customer is required to make any deduction or withholding or to make any
payment, on account of any Taxes in any jurisdiction, in respect of any amounts
payable hereunder by Customer to the Equinix Entities, such amounts will be
increased to the extent necessary to ensure that after the making of such
deduction, withholding or payment, the Equinix Entities receive when due and
retain (free from any liability in respect of any such deduction, withholding or
payment) an amount equal

 

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

to what would have been received and retained had no such deduction, withholding
or payment been required or made.

g. In the event that Customer’s account is past due two (2) or more times in any
twelve (12) – month period, Equinix may charge Customer a deposit equal to [***]
of the recurring Service Fees that are billable at the time such deposit is
charged (the “Deposit”). The Deposit shall be held by Equinix and returned or
credited to Customer, without interest, upon termination of this Agreement.
Equinix shall, without limiting its remedies otherwise available, have the right
to apply the Deposit to amounts that are past due (excluding amounts for which
there is a Billing Dispute).

 

4. Access and Use of the IBX Centers, and Use of Customer’s Equipment.

a. Subject to the terms and conditions of this Agreement, Customer will have
access to the Licensed Space twenty-four (24) hours per day, three hundred
sixty-five (365) days per year.

b. Unless otherwise expressly provided in an Order (and then only to the extent
otherwise expressly provided therein), Customer will be responsible for
configuring, providing, placing, installing, upgrading, adding, maintaining,
repairing, and operating Customer’s Equipment, which actions Customer may engage
in only to the extent permitted by, and subject to, the terms and conditions of
this Agreement. Equinix will not engage in and will not allow third parties to
engage in the activities set forth in the prior sentence unless expressly
provided in an Order, without Customer’s prior written consent. Customer
represents, warrants and covenants that Customer has the legal right and
authority (including regulatory consents), and will continue to have the legal
right and authority throughout the Term, to operate, configure, provide, place,
install, upgrade, add, maintain and repair Customer’s Equipment as contemplated
by this Agreement. Without limiting the foregoing, Customer will obtain, and
maintain throughout the Term, such consent of Customer’s subcontractors, third
party providers, vendors, Sublicensees and any other parties as may be necessary
for Equinix (including any contractors or others acting at Equinix’s request) to
have the right to use and access Customer’s Equipment for the purpose of
providing Services. Equinix shall provide the location of any Licensed Space to
Customer prior to Customer signing a Sales Order for such Licensed Space. Once a
Licensed Space is determined and agreed upon by Customer, Equinix may not
relocate Customer without Customer’s prior written permission, to be granted or
withheld in Customer’s sole and absolute discretion.

c. At all times during the Term, Equinix and Customer agree to comply with the
Policies attached hereto as Exhibit D as such Polices may be amended from time
to time in accordance herewith, which are at all times incorporated by reference
into this Agreement. Customer acknowledges that it has received a copy of the
current Policies prior to the execution of this Agreement. Any modification by
Equinix to the Policies will be effective upon thirty (30) days prior written
notice to Customer, except modifications to the Shipping Policies, which will be
effective upon five (5) Business Days prior written notice. In the event a
modification is materially adverse to Customer’s use of the Services within the
Licensed Space as conducted at such time, such modification shall not be
effective without Customer’s written approval (which may be given or withheld in
Customer’s reasonable discretion); provided that if Customer fails to notify
Equinix in writing within ten (10) days after Customer’s receipt of written
notification from Equinix of such modification in the Policies that it is
withholding its approval of the proposed modification Customer shall be deemed
to approve such modification. In the event of a direct conflict between this
Agreement and the Policies (as such may be amended), the terms and conditions of
this Agreement shall prevail.

d. Customer will be responsible and liable for all acts or omissions of
Customer’s Authorized Persons, Accompanying Persons, and Associated Entities,
and all such acts or omissions will be attributed to Customer for all purposes
under this Agreement (to the same extent as if Customer had committed the act or
omission), including for purposes of determining responsibility, liability and
indemnification obligations. The Equinix Entities will be responsible and liable
for all acts or omissions of the Equinix Parties, and all acts or omissions of
the Equinix Parties will be attributed to the Equinix Entities for all purposes
under this Agreement, including for purposes of determining responsibility,
liability and indemnification obligations.

e. Customer will not file a mechanic’s lien or similar lien on the Licensed
Space or IBX Centers, and Customer will be responsible for any mechanic’s lien
or similar lien filed by any Authorized Person, Accompanying Person or
Associated Entity. Without limiting the foregoing, in the event any such lien is
filed, Customer will be responsible for the immediate satisfaction, payment or
bonding of any such lien.

f. Equinix will not permit third parties or Equinix’s employees to photograph or
videograph the Licensed Space without Customer’s prior written approval.

g. Notwithstanding anything to the contrary in the Policies, Equinix may only
access Customer’s Licensed Space without Customer’s prior consent: (i) during an
emergency; (ii) to perform Services for Customer; and (iii) as otherwise
permitted under this Agreement.

h. Equinix will give Customer reasonable prior notice (which, notwithstanding
Section 9(a) may include e-mail only), of any work that will occur over or under
Customer’s Licensed Space.

i. Notwithstanding anything to the contrary in the Policies, except in emergency
situations, Equinix will provide Customer with reasonable notice prior to the
entry of Equinix’s landlord in Customer’s Licensed Space.

j. Equinix will allow Customer to install and manage its own supplemental
security systems to protect its space and vault environments, such approval not
to be unreasonably withheld, conditioned or delayed. This may include sensors,
cameras and other devices. In installing and managing such supplemental security
systems, Customer will comply with the Policies, including all security
procedures and procedures governing the installation and maintenance of such
equipment. Such systems will not: (i) view, videotape or photograph any other
customer’s space or equipment, (ii) limit Equinix’s ability to access the
Licensed Space in the event of an emergency, or (iii) limit/affect any area
outside of the Licensed Space.

k. Upon Customer’s request, Equinix will provide Customer with the shipping
rules applicable to an IBX Center.

l. In the event that Equinix chooses to employ security measures in addition to
those set forth in the IBX Center Policies in effect as of the MSA Effective
Date, and such measures have a material impact on Customer, Equinix shall notify
Customer at least thirty (30) days prior to employing such security measures.

m. In the event that Equinix becomes aware of any damage or threat of damage to
the IBX Center that may impact Customer’s use of the Licensed Space or damage to
Customer’s Equipment, Equinix will promptly inform Customer of such damage.

 

5. Indemnification.

a. The Equinix Entities will indemnify, defend and hold harmless the Customer
Parties from any and all liability, damages, costs and expenses (including
reasonable attorneys’ fees and expenses) for personal injury or damage to
tangible property resulting from the gross negligence or willful misconduct of
(i) the Equinix Entities, (ii) the Equinix Parties with respect to their
provision of Services and (iii) any independent contractor or other third party
that performs any of the Applicable Equinix Entities’ obligations hereunder
pursuant to Section 9(m) hereof.

b. Customer will indemnify, defend and hold harmless the Equinix Parties from
any and all liability, damages, costs and expenses (including reasonable
attorneys’ fees and expenses) for (i) personal injury or damage to tangible
property resulting from the gross negligence or willful misconduct of Customer
or Authorized Persons, Accompanying Persons or Authorized Entities; (ii) any
claim by any of Customer’s Authorized Persons, Accompanying Persons or
Associated Entities or any employee of Customer other than a claim based on the
gross negligence or willful misconduct of Equinix or the Equinix Entities;
(iii) any third-party claim relating to, or arising out of, Customer’s, or any
of its customers’, services, equipment (including Customer’s Equipment) or
Customer’s use of the Services provided under this Agreement (including claims
relating to interruptions, suspensions, failures, defects, delays, impairments
or inadequacies in any of the aforementioned services, including the Services
from Equinix); and (iv) any claim resulting from Customer’s failure to obtain or
maintain the required consents pursuant to Section 4(b).

 

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

c. Through counsel of its own choosing, the indemnified party has the right to
participate in (but not control the defense of) any proceeding in which it is
being indemnified under this Agreement, but in such event the indemnified party
will be solely responsible for paying the legal fees and expenses for its own
counsel. The indemnifying party will, however, continue to be solely responsible
for all other expenses relating to the action, including the legal fees and
expenses of the counsel it selects to defend the claims.

 

6. Warranty Disclaimer, Limitation of Liability, Credits.

a. NONE OF THE EQUINIX ENTITIES WARRANT THAT THE SERVICES PROVIDED HEREUNDER
WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. THE EQUINIX ENTITIES DO
NOT MAKE, AND THE EQUINIX ENTITIES HEREBY DISCLAIM, ANY AND ALL IMPLIED
WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH
IN THIS AGREEMENT, THE EQUINIX ENTITIES DO NOT MAKE, AND HEREBY DISCLAIM, ALL
EXPRESS WARRANTIES. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH HEREIN, ALL SERVICES
PROVIDED PURSUANT TO THIS AGREEMENT ARE PROVIDED OR PERFORMED ON AN “AS IS”, “AS
AVAILABLE” BASIS, AND CUSTOMER’S USE OF THE SERVICES IS SOLELY AT ITS OWN RISK.

b. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, IN NO EVENT WILL
ANY OF THE EQUINIX ENTITIES OR CUSTOMER BE LIABLE TO THE OTHER PARTY FOR ANY
CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, RELIANCE, EXEMPLARY OR PUNITIVE
DAMAGES, INCLUDING LOST PROFITS, LOSS OF BUSINESS, LOSS OF REVENUES, LOSS OF
DATA, INTERRUPTION OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, OR ANY OTHER TYPE OF DAMAGES OTHER THAN DIRECT DAMAGES.

c. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, THE EQUINIX
ENTITIES’ TOTAL LIABILITY TO CUSTOMER IN THE AGGREGATE FOR THE ENTIRE TERM (AND
REGARDLESS OF WHETHER THE CLAIMS ARE BROUGHT DURING OR AFTER THE TERM) WITH
RESPECT TO ALL CLAIMS ARISING FROM OR RELATED TO THE SUBJECT MATTER OF THIS
AGREEMENT (INCLUDING ATTORNEYS’ FEES), EXCEPT FOR CLAIMS ARISING OUT OF THE
GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF THE EQUINIX ENTITIES, WILL NOT EXCEED
THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE [***] PERIOD IMMEDIATELY PRECEDING
THE MONTH IN WHICH THE FIRST CLAIM AROSE OR IF DURING THE FIRST [***] MONTHS OF
THE TERM THE AMOUNT CUSTOMER WILL BE OBLIGATED TO PAY DURING THE FIRST [***]
MONTHS OF THE TERM. AS A FURTHER LIMITATION, EXCEPT FOR CLAIMS ARISING OUT OF
THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF THE EQUINIX ENTITIES, THE EQUINX
ENTITIES’ MAXIMUM LIABILITY FOR ANY CLAIMS RELATING TO SERVICES OFFERED OR
PROVIDED BY EQUINIX (I) FOR A NON-RECURRING CHARGE ONLY, OR (II) AS SMART HANDS
SERVICES, SHALL NOT EXCEED [***] PROVIDED ON THE OCCASION GIVING RISE TO THE
CLAIM.

d. THE LIMITATIONS SET FORTH IN SECTIONS 6(b)-(c) WILL APPLY TO ANY AND ALL
CLAIMS AND CAUSES OF ACTION WHATSOEVER, REGARDLESS OF WHETHER IN CONTRACT, TORT,
STRICT LIABILITY OR OTHER THEORY.

e. [Intentionally Deleted.]

f. Nothing in this Agreement will be construed as limiting the liability of
either party for personal injury or death or damage to personal property
resulting from gross negligence of a party.

g. Customer shall have no obligation to pay any Service Fees for the Licensed
Space or any portion thereof on any calendar day during which the Licensed Space
is not reasonably usable by Customer for any portion thereof; provided that
Customer shall continue to be obligated to pay Service Fees for the Licensed
Space if such inability to use the Licensed Space is a result of (i) the actions
or omissions of Customer, Customer’s Authorized Persons, Accompanying Persons or
Associated Entities; (ii) failure of Customer’s Equipment, or the equipment of
any of Customer’s Authorized Persons, Accompanying Persons, or Associated
Entities; or (iii) a Force Majeure Event. if the Licensed Space is not usable
for a period of forty-eight (48) hours consecutively or for more than forty
eight (48) hours in any calendar month or for one (1) consecutive week if the
Licensed Space is unusable due to a Force Majeure Event as defined in
Section 9(n) of this Agreement, then Customer shall have the right to terminate
this Agreement by written notice given not later than thirty (30) days after the
occurrence giving Customer such right, such termination to be effective on a
date specified by Customer in such notice not later than thirty (30) days after
such notice is given, subject in each case to Customer’s rights with respect to
the Transition Period. Except for the specific remedy set forth above in this
Section 6(g), Customer agrees that the Service Level Agreement attached as
Exhibit C shall be Customer’s sole and exclusive remedy for interruptions,
suspensions, failures, defects, impairments or inadequacies in any of the
Services.

 

7. Insurance.

a. Customer agrees to maintain, at its expense, for each IBX Center during the
entire time this Agreement is in effect, (i) Commercial General Liability
Insurance in an amount not less than One Million U.S. Dollars ($1,000,000), or
the local currency equivalent, per occurrence for bodily injury, death and
property damage, which policy will include contractual liability coverage
related to this Agreement; (ii) Workers’ Compensation and employer’s liability
insurance in an amount not less than that prescribed by law; and (iii) umbrella
or excess liability insurance with a combined single limit of no less than Two
Million U.S. Dollars ($2,000,000) or the local currency equivalent. Upon
Equinix’s written request, Customer will furnish Equinix with certificates of
insurance that evidence the minimum levels of insurance set forth herein and
which name as additional insureds the Equinix Entities and other parties with an
interest in the Licensed Space or the IBX Center, as designated by Equinix. None
of the Equinix Entities have any obligation to insure any property belonging to
or in the possession of Customer.

b. Equinix agrees to maintain, at its expense, with respect to any IBX Center in
which Customer has Licensed Space during the Term, (i) Commercial General
Liability Insurance in an amount not less than One Million U.S. Dollars
($1,000,000) or the local currency equivalent per occurrence for bodily injury,
death and property damage; (ii) Workers’ Compensation and employer’s liability
insurance in an amount not less than that prescribed by law and (iii) umbrella
or excess liability insurance with a combined single limit of no less than Two
Million U.S. Dollars ($2,000,000) or the local currency equivalent. Upon
Customer’s written request, Equinix will furnish Customer with certificates of
insurance that evidence the minimum levels of insurance set forth herein and
which name Customer as an additional insured. None of the Equinix Entities have
any obligation to insure any property belonging to or in the possession of
Customer. Customer does not have any obligation to insure any property belonging
to or in the possession of Equinix.

c. As to each insurance policy referred to in Section 7(a), Customer will obtain
a waiver of subrogation in favor of Equinix. As to each insurance policy
referred to in Section 7(b), Equinix will obtain a waiver of subrogation in
favor of Customer. Except as set forth in Section 5 or for liability arising out
of Customer’s gross negligence or willful misconduct, Customer will not have any
responsibility for any loss or damage to equipment owned by any of the Equinix
Entities. Except as set forth in Section 5 or for liability arising out of
Equinix’s gross negligence or willful misconduct, none of the Equinix Entities
will have any responsibility for any loss or damage to Customer’s Equipment.

 

8. Term of Agreement, Suspension of Service, Termination, and Removal of
Customer’s Equipment.

a. This Agreement will commence on the MSA Effective Date. Unless earlier
terminated in accordance with its terms, this Agreement will terminate on the
date the last Order then in effect expires or is terminated pursuant to the
terms and conditions set forth in this Agreement (which will be the date on
which the last Service Term of such last Order expires or is terminated pursuant
to the terms and conditions of this Agreement). Unless otherwise agreed to by
Equinix and Customer in writing, (i) the initial Services Term of all Services
in an IBX

 

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

Center will end when the initial Service Term of the Licensed Space on the first
Sales Order that contains Licensed Space for that IBX Center ends (such Service
Term for each IBX, the “First Space Service Term”), or at the end of the
then-current renewal term of the First Space Service Term if such Services are
ordered during a renewal term of the First Space Service Term. Unless otherwise
agreed to by the parties in writing or in an applicable change order agreed to
by the parties, for each Service, upon expiration of the initial Service Term,
and upon expiration of each renewal, the Service Term for such Service will
renew automatically for additional terms of three (3) months each, unless either
Equinix notifies Customer, or Customer notifies Equinix at least ninety
(90) days prior to the end of the then-current Service Term for such Service
that it has elected to terminate the Service Term for such Service, in which
event the Service Term for such Service will terminate at the end of such
then-current Service Term.

b. Either Party may terminate this Agreement by giving written notice of
termination to the other Party if the other Party breaches any material term or
condition of this Agreement and fails to cure such breach within thirty
(30) days after receipt of written notice of the same. Notwithstanding the
foregoing, except where Customer has failed to timely cure a monetary breach, if
a Party fails to timely cure a material breach as to only one IBX Center, and
Customer has Licensed Space in more than one IBX Center, then the non-breaching
Party may only terminate this Agreement (and the corresponding Orders) as to the
IBX Center where the material breach has not been timely cured, and this
Agreement will remain in full force and effect as to all other IBX Centers.
Notwithstanding the prior sentence, if Customer notifies Equinix’s Accounts
Receivable Department in writing that any payment should be apportioned among
balances owed for specific IBX Centers, Equinix shall honor such apportionment
and if Customer fails to cure a monetary breach, Equinix may only terminate this
Agreement (an the corresponding Orders) as to IBX Centers for which there is an
outstanding balance after applying such apportionment.

c. Notwithstanding Section 8(b), the Equinix Entities may terminate this
Agreement after written notice to Customer (or, at Equinix’s sole discretion,
suspend the provision of Services, including discontinuing the supply of power
and denying access to the IBX Center) if (i) Customer fails to cure any monetary
breach of this Agreement (e.g. fails to pay any amounts owed) within ten
(10) days of written notice of the same (five (5) days in the event Customer’s
account is past due on three (3) or more occasions during a six (6)-month
period); (ii) Customer liquidates, ceases to do business, or becomes insolvent;
(iii) Customer materially breaches any provision of this Agreement that in
Equinix’s reasonable judgment materially interferes with Equinix’s operation or
maintenance of the IBX Center or with its other customers’ use thereof, and
Customer fails to cure such breach within two (2) hours of being notified of the
same or (iv) Customer materially breaches any provision of this Agreement that
in Equinix’s reasonable judgment has the potential to materially interfere with
Equinix’s operation or maintenance of the IBX Center or with its other
customers’ use thereof, and Customer fails to cure such breach within
forty-eight (48) hours of being notified of the same. Notwithstanding the
foregoing, if clause (iii) or (iv) above is applicable, while Equinix may
suspend the provision of Services in accordance with the above, Equinix will not
terminate this Agreement based on such clauses alone unless Customer’s breach
continues for at least ten (10) days. If Equinix suspends a Service pursuant to
this Section 8(c), unless Equinix has subsequently terminated this Agreement as
permitted herein, Equinix will resume the discontinued Service within
twenty-four (24) hours after it is reasonably satisfied Customer has cured the
breach(es) which gave rise to Equinix’s right to suspend the Service. Equinix
may charge a reinstatement fee equal to the direct out-of-pocket expenses
incurred by Equinix to resume the discontinued Service.

d. The Equinix Entities or Customer may terminate this Agreement as to any
affected Licensed Space or IBX Center if any portion of the IBX Center in which
the affected Licensed Space is located becomes subject to a condemnation
proceeding or is condemned, Equinix’s possession is otherwise terminated or
abated, or as a result of a casualty (including a Force Majeure Event as defined
in Section 9(n)), Equinix cannot provide Customer with the Service(s) or with
access to the affected Licensed Space as contemplated herein for a period
exceeding thirty (30) days.

e. Subject to Section 8(j), upon expiration or termination of an Order (or any
portion thereof), all other rights of Customer with respect to the Licensed
Space licensed under such Order (or the affected portion thereof) (“Terminated
Space”) will terminate, and Customer will remove all of Customer’s Equipment and
other property belonging to Customer or Customer’s Authorized Persons,
Accompanying Persons and/or Associated Entities, but excluding any wiring, cable
or other equipment or property owned, leased or licensed by any of the Equinix
Entities, from the Terminated Space no later than the effective date of such
termination. If Customer fails to remove any such property in accordance with
this Section 8(e), the Equinix Entities will be entitled to pursue all available
legal remedies against Customer, including one or more of the following
remedies: (i) immediately removing any or all such property and storing it at
Customer’s expense at an on-site or off-site location, (ii) shipping such
property to the address set forth at the end of this Agreement at Customer’s
risk and expense, or (iii) upon providing thirty (30) days’ prior notice to
Customer, and if Customer fails to remove such property within such thirty
(30)-day period, liquidating such property in any commercially reasonable manner
and charging Customer for all costs associated with the liquidation.

f. While Customer has no right to use the Services provided under an Order after
the end of the Service Term (as such Service Term may be extended by any
Transition Period), if Customer does so, Customer will be obligated to pay for
such Services pursuant to the terms and conditions of this Agreement and any
such Order, and any such Order will continue in effect for as long as the
Services are used by Customer. Notwithstanding the foregoing, in such event, any
such Order will be terminable at will by Equinix effective upon ten (10) days
written notice to Customer. In addition, notwithstanding anything in this
Agreement to the contrary, if this Agreement would have otherwise terminated
prior to Customer’s cessation of its use of the Services, this Agreement will
continue in effect for as long as the Services are used by Customer, but this
Agreement will be terminable at will by the Equinix Entities upon ten (10) days
written notice to Customer.

g. The Equinix Entities waive, release and relinquish any statutory, common law
or constitutional liens they may have or at any time hereafter may be entitled
to assert against the personal property, trade fixtures and telecommunications
or other equipment which Customer installs, or is otherwise located, in the
Licensed Space.

h. Neither Party will be liable to the other Party for properly terminating this
Agreement or any portion thereof in accordance with its terms, but Customer will
be liable to the Equinix Entities for any amounts owed prior to the effective
date of termination.

i. Subject to Section 8(j), notwithstanding anything in this Agreement
(including in any Order) to the contrary, under no circumstances will any Order
survive the expiration or earlier termination of this Agreement, and under no
circumstances will any Order pertaining to an IBX Center survive the termination
of this Agreement as to that IBX Center. Subject to Section 8(j), none of the
Equinix Entities will have any obligation to provide any Services after the
expiration or earlier termination of this Agreement, and none of the Equinix
Entities will have any obligation to provide any Services at an IBX Center after
the expiration or earlier termination of this Agreement as to such IBX Center.

j. In the event that Customer terminates this Agreement due to Equinix’s
material breach, Customer may, in Customer’s termination notice, designate an
effective date of termination that is no later than three (3) months after the
end of the thirty-day cure period (the “Transition Period”), and each party
shall be bound by all terms and conditions of this Agreement until such
effective date of termination. During the Transition Period, Customer shall have
the right to continue to receive Services pursuant to the terms and conditions
(including the obligation to pay charges for the Services) of this Agreement and
to use the Smart Hands Service at Equinix’s then-current published list rates
minus [***] and shall continue to pay for the Services until the end of the
Transition Period.

 

9. Miscellaneous.

a. Except where otherwise expressly stated in the Agreement, (and regardless of
whether certain provisions in this Agreement expressly require written notice,
consent or approval) all notices, consents, or approvals required by this
Agreement will only be effective if in writing and sent by (i) certified or
registered air mail, postage prepaid, (ii) overnight delivery requiring a
signature upon receipt, (iii) delivery by

 

4

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hand, or (iv) facsimile or electronic mail (promptly confirmed by certified or
registered mail or overnight delivery), to the parties at the respective street
addresses, facsimile numbers, or electronic mail addresses set forth at the end
of this Agreement or such other addresses or facsimile numbers as may be
designated in writing by the respective parties. Notices, consents and approvals
will be deemed effective on the date of receipt. Notwithstanding anything to the
contrary in this Agreement, notices sent by Equinix pursuant to Sections 3(b),
3(c) and 4(c) may be sent by first class US mail, and receipt of such notices
shall be presumed (which presumption shall be rebutable to the extent not
actually received) to occur five (5) days after mailing.

b. This Agreement will be governed in all respects by the internal laws of the
State of California without regard to its conflict of laws provisions. The
Parties irrevocably agree to the exclusive jurisdiction of the courts of San
Francisco, California. If any legal action is brought by either Party arising
from, or related to, the subject matter of this Agreement, the prevailing Party
will be entitled to an award of its reasonable attorneys’ fees and costs.

c. No Party’s directors, officers or employees will have any liability to any
other Party with respect to this Agreement. Except as may be specifically
otherwise consented to in writing by an Affiliate of a Party (and none of the
other terms of this Agreement shall be deemed to constitute such consent), no
Party’s Affiliates will have any liability to any other Party with respect to
this Agreement, including with respect to any Orders.

d. Any Order may be amended by a change order that expressly provides it amends
such Order, but only if such change order is either executed by Equinix and
Customer, or is prepared by Equinix and agreed to by Equinix and Customer, and
Equinix’s and Customer’s agreement to such amendment to the Order is reflected
in the manner required by the change order. Any Order amended by a change order
shall thereafter, as amended, continue to be governed by the terms and
conditions of this Agreement. This Agreement, the exhibits, the Policies then in
effect, and all Orders executed at any time during the Term, all of which are
incorporated herein by reference into this Agreement, constitute the complete
and entire agreement between the parties with respect to the subject matter
hereof, and supersede and replace any and all prior or contemporaneous
discussions, negotiations, proposals, understandings and agreements, written and
oral, regarding such subject matter, as well as any industry custom. This
Agreement will be effective only when signed by each Party. This Agreement may
be executed in two or more counterparts, each of which will be deemed an
original, but all of which together will constitute one and the same instrument.
Subject to the next sentence below, this Agreement may be amended only in
writing by an instrument signed by each Party. For purposes of clarification,
the prior sentence is not intended to modify or limit Equinix’s and Customer’s
rights to (i) agree to Online Orders or Phone Orders pursuant to the terms of
Section 9(f) below or (ii) enter into a Sales Order executed only by Customer
and Equinix.

e. No waiver of any breach of any provision of this Agreement will constitute a
waiver of any prior, concurrent or subsequent breach of the same or any other
provisions hereof, and no waiver will be effective unless made in writing and
signed by an authorized representative of the waiving Party.

f. If Customer and Equinix execute multiple Orders, each additional Order will
supplement rather than replace the prior Orders, unless otherwise stated by the
parties in writing. Notwithstanding anything in this Agreement to the contrary,
(i) Equinix has no obligation to execute, or to amend, any Order with Customer,
(ii) no Sales Order will be effective unless executed by both parties, (iii) no
Online Order or Phone Order will be effective unless made by Customer and agreed
to by Equinix, which agreement by Equinix will be reflected either by Equinix’s
written confirmation of such Online Order or Phone Order or by Equinix’s
commencement of the provision of the Services ordered under the Online Order or
Phone Order, and (iv) no amendment to an Order will be effective unless the
change order that is amending such Order is prepared by Equinix, and expressly
provides that it amends such Order.

g. Each Party acknowledges and agrees that it has reviewed, and has had an
opportunity to have reviewed, this Agreement (including the exhibits and the
Policies), and it is the parties’ intent that this Agreement will not be
construed against any Party. The section headings and captions throughout this
Agreement are for convenience and reference only, and will not be used to
construe this Agreement.

h. If any provision of this Agreement, as applied to any Party or to any
circumstance, is adjudged by a court to be invalid, illegal or unenforceable,
the same will not affect the validity, legality, or enforceability of the
portion of the provision, if any, that is not invalid, illegal or unenforceable,
the application of such provision in any other circumstances, or the validity,
legality, or enforceability of any other provision of this Agreement, provided
that Customer maintains the right to utilize the Licensed Space for its intended
purposes. All terms and conditions of this Agreement will be deemed enforceable
to the fullest extent permissible under applicable law, and, when necessary, the
court in any action between the Parties is requested to reform any and all terms
or conditions to give them as much effect as possible.

i. Sections 5, 6, 8, 9(b), (c), (e), (g), (i), (j), (n), Exhibit A, and Section
(g) of Exhibit B will survive the termination of this Agreement (for a period of
three (3) years after the termination of this Agreement in the case of Exhibit A
of this Agreement). In addition, all provisions of this Agreement that can only
be given proper effect if they survive the termination of this Agreement will
survive the termination of this Agreement. This Agreement will be valid as to
any obligation incurred prior to termination of this Agreement. Without limiting
the foregoing, Customer will pay all accrued amounts owed to the Equinix
Entities under this Agreement, including any amounts that are not due until
after the expiration or earlier termination of this Agreement. Each Party
recognizes and agrees that the warranty disclaimers and liability and remedy
limitations in this Agreement are material bargained for bases of this Agreement
and that they have been taken into account and reflected in determining the
consideration to be given by each Party under this Agreement and in the decision
by each Party to enter into this Agreement. The parties agree that the warranty
disclaimers and liability and remedy limitations in this Agreement will survive
and apply even if found to have failed of their essential purpose.

j. Except where otherwise expressly stated herein, and subject to the
limitations set forth in Section 6, the rights and remedies provided for herein
are cumulative and not exclusive of any rights or remedies that a Party would
otherwise have.

k. The Equinix Entities on the one hand, and Customer on the other hand, are
independent contractors and this Agreement will not establish any relationship
of partnership, joint venture, employment, franchise or agency between the
Equinix Entities and Customer. Neither the Equinix Entities nor Customer will
have the power to bind the other or incur obligations on the other’s behalf
without the other’s prior written consent. Neither Customer nor the Equinix
Entities grants the other the right to use its trademarks, service marks, trade
names, logos, copyrights, or other intellectual property rights or other
designations in any promotion, publication, or press release without the prior
written consent of the other Party in each case.

l. This Agreement, and the rights of Customer hereunder, are, without any
further action by any Party, subject and subordinate to the leases for the IBX
Centers and all superior instruments to such leases (including, without
limitation, mortgages or ground leases for the IBX Centers). This Agreement is a
services agreement and is not intended to and will not constitute a lease of any
real or personal property. Customer acknowledges and agrees that (i) it has been
granted only a license (“License”) to use the Licensed Space in accordance with
this Agreement; (ii) Customer has not been granted any real property interest
under this Agreement; and (iii) Customer has no rights as a tenant or otherwise
under any real property or landlord/tenant laws, regulations, or ordinances. The
Equinix Entities hereby reserve, with respect to the IBX Centers, all rights not
specifically granted to Customer in this Agreement, including, without
limitation, the right (i) of access to and use of the IBX Centers for their own
use or the use of others; (ii) to grant additional licenses to other persons or
co-location customers for the use of portions of the IBX Centers; and (iii) to
exercise or grant other rights not inconsistent with the rights granted in this
Agreement.

m. Any Equinix Entity (the “Applicable Equinix Entity”) may permit any other
Equinix Entity, or any independent contractor or other third party to perform
any of the Applicable Equinix Entity’s obligations hereunder. Any Equinix Entity
may assign or transfer any of its rights under this Agreement to any other
Equinix Entity, and any Equinix Entity may assign, delegate or transfer its
rights and obligations under this Agreement to an Equinix Affiliate, or to a
party acquiring all or

 

5

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substantially all of an Equinix Entity’s business or assets, including through a
merger, and in the event of any such assignment, transfer or delegation, and the
assumption by the transferee of the obligations of such Equinix Entity
hereunder, such Equinix Entity will be released from any further liability or
obligation under this Agreement arising from and after the date of such
assignment, transfer or delegation. Accordingly, the Equinix Entities may
assign, delegate or transfer their rights and obligations under this Agreement
to an Equinix Affiliate, or to a party acquiring all or substantially all of the
Equinix Entities’ business or assets, including through merger and in the event
of any such assignment, transfer or delegation, and the assumption by the
transferee of the obligations of the Equinix Entities hereunder, the Equinix
Entities will be released from any further liability or obligation under this
Agreement from and after the date of such assignment, transfer or delegation. In
the event that Equinix intends to so assign, delegate or transfer its rights
and/or obligations in this Agreement, Equinix shall provide Customer with
written notice of such intent, and unless Customer provides Equinix with written
notice of its desire to terminate this Agreement no later than ten (10) days of
Equinix’s notice, Customer will be deemed to have agreed to such intended
assignment, delegation or transfer once it is effected.

Customer may assign this Agreement without the Equinix Entities’ consent only
where the party to whom this Agreement is assigned by Customer is either an
Affiliate of Customer, or is acquiring all or substantially all of Customer’s
business or assets, including through merger. This Agreement will be binding
upon and inure to the benefit of all successors and permitted assigns of the
Equinix Entities and Customer, who will be bound by all of the obligations of
their predecessors or assignors. Except as set forth in Exhibit B of this
Agreement with respect to sublicensing only, and this Section 9(m) with respect
to an assignment of the entire Agreement under the conditions specified above
only, Customer will not assign, delegate, transfer or sublicense all or any part
of the Licensed Space.

n. Except for Customer’s obligation to pay for Services rendered, neither Party
will be responsible or in any way liable, and neither Party will have any
termination or other rights, arising out of or relating to any failure by the
other Party to perform or any hindrance in the performance of its obligations
under this Agreement if such failure or hindrance is caused by events or
circumstances beyond such Party’s control, including acts of God, war,
third-party labor strike, terrorist act, fire, flood, earthquake, any law,
order, regulation or other action of any governing authority or agency thereof,
or failure of the Internet, (each a “Force Majeure Event”); provided, however,
that the Parties agree that performance by Equinix of the Services shall not be
excused by reasons of interruptions of utility services or failure of power to
be delivered to the IBX Center(s) by any third party (including any local
utility provider).

o. All Orders are at all times subject to all of the terms and conditions of
this Agreement. In the event of a conflict between the body of this Agreement
and an Order, the body of this Agreement will control, unless the body of this
Agreement or the Order states that the conflicting term in the Order controls.

p. Unless otherwise expressly agreed to by the parties in writing, Equinix and
the applicable Equinix Entities will retain title to all parts and materials
used or provided by Equinix or any of the Equinix Entities or third parties
acting on Equinix’s behalf in the performance and/or furnishing of the Services.

q. The Parties agree that, with the exception of the applicable landlords of any
of the Equinix Entities, there will be no third party beneficiaries to this
Agreement, including, but not limited to, any Sublicensee, end user, customer or
the insurance providers for either Party.

r. The parties specifically exclude application of the United Nations Convention
on Contracts for the International Sale of Goods to this Agreement.

s. The Equinix Entities represent that (i) they have the legal right to enter
into this Agreement and perform its obligations hereunder; (ii) the performance
of their obligations and delivery by Equinix of the Services to Customer do not
violate any applicable laws or regulations; (iii) all requisite action has been
taken by the Equinix Entities and all requisite consents required of the Equinix
Entities have been obtained in connection with this Agreement, the instruments,
and documents referenced herein, and the consummation of the transaction
contemplated hereby, and no consent of any other party is required; (iv) neither
the execution of this Agreement nor the consummation of the transactions
contemplated hereby shall result in a material breach of or constitute a
material default under any agreement, document, instrument, or other obligation
to which the Equinix Entities are a party or by which the Equinix Entities may
be bound, or under any law, statute, ordinance, rule, governmental regulation,
writ, injunction, order, or decree of any court or governmental body, as
applicable to the Equinix Entities; (v) there has not been filed by or against
any of the Equinix Entities or any Affiliate thereof a petition in bankruptcy,
voluntary or otherwise, any assignment for the benefit of creditors, any
petition seeking reorganization or arrangement under the bankruptcy laws of the
United States or any state thereof, or any other action brought pursuant to such
bankruptcy laws with respect to Equinix; and (vi) the Equinix Entities are not
in default under any lease affecting any IBX Center in which any Licensed Space
is located, nor has any event occurred which, with the giving of notice or the
passage of time or both, would constitute a default by Equinix or the Equinix
Entities. Notwithstanding Section 6(c), in the event of a breach of the
warranties set forth in this Section 9(s), Customer shall have all rights and
remedies available at law and equity.

t. Upon written request by Customer, Equinix shall negotiate in good faith with
one or more reputable telecommunications utility provider(s) or internet service
provider designated by Customer (any such utility or internet service provider,
an “Approved Fiber Provider”) to license access to, space in and use of points
of entry, risers, conduits and other facilities in an IBX Center so that such
Approved Fiber Provider may provide its services to Customer to the extent that
Equinix is permitted to grant such access, space and right of use; provided that
Equinix does not reasonably conclude that granting such access space or right of
use is against Equinix’s business interests. Equinix agrees that it will provide
such access, space and facilities on commercially reasonable terms as compared
with terms Equinix makes available to other similar providers buying similar
services at the Equinix Entities’ U.S. IBX Centers.

 

10. Definitions.

Accompanying Person: Each person (other than an employee of an Equinix Entity)
who is accompanied by an Authorized Person while at an IBX Center.

Affiliate: As to a party, means any entity controlling, controlled by, or under
common control with such party, where the term “control” and its correlative
meanings, “controlling,” “controlled by,” and “under common control with,” means
the legal, beneficial or equitable ownership, directly or indirectly, of more
than fifty percent (50%) of the aggregate of all voting equity interests in an
entity. Without limiting the foregoing, but in addition thereto, any Affiliate
of, or subsidiary of, Equinix, Inc. shall be deemed to be an Affiliate of
Equinix.

Associated Entity: Each individual, company, partnership or other entity of any
type which employs, contracts with, or is otherwise associated or affiliated
with any of Customer’s Authorized Persons or Accompanying Persons. Without
limiting the foregoing definition, each Sublicensee that has sublicensed
Sublicensed Space at an IBX Center will be an Associated Entity at such IBX
Center.

Authorized Person: Each person who is included on a list of Authorized Persons
given to Equinix by Customer in accordance with the Policies.

Billing Commencement Date: For each Service, unless otherwise agreed to by the
parties in writing, (i) for a Service ordered in a Sales Order, the date
designated in the Sales Order as the date charges will begin to accrue, and
(ii) for a Service ordered in an Online Order or Phone Order, the date Equinix
begins providing the Service to Customer, unless otherwise agreed to by the
parties in the Order.

Billing Dispute: A reasonable dispute by Customer regarding an amount charged by
Equinix and explained to Equinix in writing no later than thirty (30) days after
the stated due date of such amount if Customer withholds payment due to such
dispute.

Business Days: Any day other than a Saturday, Sunday or federal holiday.

Cross-Connect: A physical or wireless interconnection within an IBX Center that
(i) exits Customer’s cage or (ii) connects Customer to another Equinix customer.

 

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Customer Care Website: The customer care website accessible via the Internet at
a location designated by Equinix, which it has the right to change from time to
time.

Customer Cross-Connect: A physical interconnection, including cable,
connections, and other wiring, that (i) does not exit Customer’s cage, (ii) does
not connect Customer to another Equinix customer, and (iii) interconnects
(a) Equipment belonging to the Customer or (b) POD Equipment that is provided by
an Equinix Entity and that is in Customer’s cage with Customer’s Equipment.

Customer’s Equipment: All network and/or computer equipment (including wiring
and Customer Cross-Connects between such equipment and Customer’s POD Equipment)
that is located in the Licensed Space, regardless of whether such equipment is
owned, leased, licensed or otherwise obtained for use by Customer, Customer’s
Authorized Persons, Accompanying Persons, or Associated Entities (but this does
not include Cross-Connects or POD Equipment that is provided by an Equinix
Entity and that is located in Customer’s Licensed Space).

Customer Parties: Customer and the Affiliates, owners, officers, directors,
employees, contractors and agents of Customer or of the Affiliates of Customer.

Equinix: References to Equinix refer to the Equinix Service Provider(s) who will
provide the applicable Service(s), although in any of those references an
Equinix Entity selected by Equinix, Inc. may act on behalf of such applicable
Equinix Service Provider(s).

Equinix Entities: Equinix Operating Co., Inc., Equinix Inc. and Equinix Pacific,
Inc., and each of which individually is an Equinix Entity

Equinix Parties: Each of the Equinix Entities and the Affiliates, owners,
officers, directors, employees, contractors and agents of one or more of the
Equinix Entities or of the Affiliates of one or more of the Equinix Entities.

Equinix Service Providers: Each Equinix Entity that has agreed to one or more
Orders with Customer. Notwithstanding the foregoing, if, on behalf of another
Equinix Entity, an Equinix Entity agrees to an Order with Customer, it is the
Equinix Entity that will provide the Services and on whose behalf the Order was
entered into who will be deemed both (i) the Equinix Service Provider for such
Order and (ii) the Party who executed or agreed to such Order for all purposes
under this Agreement.

IBX Centers: The Internet Business Exchange Centers leased or owned by an
Equinix Entity in which Customer licenses Licensed Space or receives Services
from Equinix pursuant to an Order.

Licensed Space: The areas licensed by Customer under this Agreement and the
Orders and as identified in the Orders as to the amount of space. Subject to
Section 4(b), for each Licensed Space, Equinix will determine at all times
during the Term the exact location in the IBX Centers where the Licensed Space
will be located, and Equinix will notify Customer accordingly.

Online Order: An Order for Services placed by Customer via the Customer Care
Website and accepted by Equinix pursuant to Equinix’s then current ordering
procedures (as well as any amendment to such Order reflected in a change order
agreed to by the parties in accordance with the terms of the applicable change
order, the Order and this Agreement).

Online/Phone Order Term: For each Service ordered by an Online Order or Phone
Order, the period commencing on the Billing Commencement Date for such Service
and ending (i) when the License (as defined in Section 9(l)) for the Licensed
Space into which such Service is provided expires or terminates pursuant to this
Agreement or (ii) one (1) year after the Billing Commencement Date if such
Service is not provided in a Licensed Space.

Order: Any Sales Order, Online Order or Phone Orders between Customer and
Equinix. A change order that amends an Order is not itself considered to be an
Order under this Agreement, but is instead considered to be an amendment of an
existing Order under this Agreement.

Order Confirmation: A document which confirms, among other things, the Services,
the quantity of such Services and the prices of such Services ordered in an
Online Order or Phone Order and which is issued by Equinix and returned to
Equinix pursuant to the instructions set forth in such document.

Party: Customer and each of the Equinix Entities. References to “each Party”
include Customer and each Equinix Entity. References to the “other Party,”
means, as to Customer, each of the Equinix Entities, and as to each of the
Equinix Entities, such references mean Customer. Where the Agreement provides
that “either Party” has a right to take an action under certain circumstances,
one or more Equinix Entities may take such action (i.e. if one or more Equinix
Entities wishes to take such action, it is not necessary that all Equinix
Entities take such action).

Phone Orders: An Order for Services placed by Customer via telephone and
accepted by Equinix pursuant to Equinix’s then current ordering procedures (as
well as any amendment to such Order reflected in a change order agreed to by the
parties in accordance with the terms of the applicable change order, the Order
and this Agreement).

POD Equipment: The (i) patch panels, DSX panels for category 5 twisted pair,
co-axial, single and multi-mode fiber, or (ii) other appropriate (as reasonably
determined by Equinix) point of demarcation equipment.

Policies: The procedures, rules, regulations, security practices and policies
adopted by Equinix that are then in effect for the IBX Centers, and as they may
be amended from time to time by Equinix in accordance with this Agreement and so
notified to Customer. The version of the Policies in effect as of the MSA
Effective Date is set forth in Exhibit D of this Agreement.

Power Services: Power circuits ordered by Customer. For the avoidance of doubt,
Power Services do not include power provided by Equinix as part of a bundled
service.

Sales Orders: All written sales orders executed by Customer and Equinix that
provide that such sales orders are governed by, and incorporated by reference
into, this Agreement (as well as any amendment to such Order reflected in a
change order agreed to by the parties in accordance with the terms of the
applicable change order, the Order and this Agreement).

Services: All services, goods and other offerings of any kind set forth in an
Order to be provided by Equinix to Customer pursuant to this Agreement.

Service Fees: Charges and fees for Services charged to Customer by Equinix
pursuant to this Agreement.

Service Term: Each Service in an Order will have a Service Term, which for each
Service will be the length of time from the agreed to effective date for the
Service Term until the last day Equinix is required to provide such Service
pursuant to the terms and conditions set forth in this Agreement or as otherwise
agreed to by the parties in the applicable Order.

Shipping Policies: The portion of the Policies entitled Shipping Policies.

Sublicensed Space: The portion of the Licensed Space sublicensed to a
Sublicensee by Customer pursuant to the terms of this Agreement.

Sublicensee: A customer of Customer or other third party who sublicenses all or
part of the Licensed Space from Customer.

Taxes: Sales, use, transfer, privilege, excise, VAT, GST, consumption tax, and
other similar taxes and duties, whether foreign, national, state or local,
however designated, now in force or enacted in the future, which are levied or
imposed by reason of the performance by Equinix or Customer under this Agreement
or by Customer with respect to its operations and use of the Services, but
excluding taxes on Equinix’s net income.

Term: The term of this Agreement as determined in accordance with Section 8(a)
of this Agreement.

 

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

This Master Service Agreement has been entered into between the parties as of
the MSA Effective Date.

 

Customer to complete:    Equinix, Inc., Equinix Operating Co., Inc., and Equinix
Pacific, Inc. to complete: The person signing below hereby warrants and
represents that he or she has full authority to execute this Agreement for the
Party on whose behalf he or she is signing.    The person signing below hereby
warrants and represents that he or she has full authority to execute this
Agreement for the Parties on whose behalf he or she is signing. Customer Name:
SALESFORCE.COM, INC., a Delaware corporation   

Authorized Signature:  

/s/ David Schellhase

  

      Authorized Signature:

  

/s/ Monica Brown Andrews

Printed Name: David Schellhase

  

Printed Name: Monica Brown Andrews

Title: VP & General Counsel

  

Title: Director of Customer Contracts

Street address for notices:

  

Street addresses for notices:

The Landmark @ One Market

3rd Floor

San Francisco, California 94105

Attn: General Counsel

  

301 Velocity Way, 5th Floor

Foster City, California 94404, USA

 

Phone: +1 650-513-7000

Facsimile number: +1 650-618-1857

ELECTRONIC MAIL ADDRESS: contracts@Equinix.com

 

Phone: 415 901 7000

  

Facsimile number: 415 901 7040

  

Electronic mail address: [***]

  

With a copy to:

  

Salesforce.com, Inc.

The Landmark @ One Market, 3rd Floor

San Francisco, California 94105

Attn: Vice President - Procurement

  

With a copy to:

  

Winston & Strawn LLP

101 California Street, Suite 3900

San Francisco, California 94111

Attn: Stephen I. Berkman

  

 

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Exhibit A

Confidentiality Provisions

The following provisions apply with respect to the treatment of confidential
information disclosed by the Parties hereto. All capitalized terms not defined
in this exhibit will have the respective meanings specified in the Master
Service Agreement to which this Exhibit A is attached and incorporated by
reference.

a. Except as expressly permitted in this Exhibit A, no Party will, without the
prior written consent of the other Party, disclose any Confidential Information
of the other Party to any third party. Information will be considered
Confidential Information of a Party if (i) it is disclosed by the Party to the
other Party in tangible form and is conspicuously marked “Confidential”,
“Proprietary” or the like; (ii) it contains the disclosing Party’s customer
lists, customer information, technical information, pricing information, pricing
methodologies, or information regarding the disclosing Party’s business planning
or business operations; or (iii) if it is information that a reasonable person
would believe to be confidential information. In addition, notwithstanding
anything in this Agreement to the contrary, (i) the terms of this Agreement will
be deemed Confidential Information of each Party; and (ii) the design of the IBX
Centers, the Services provided and equipment used at the IBX Centers and the
configuration, interconnection, switching and routing of telecommunication
cables, networks and services at the IBX Centers will be considered Confidential
Information of the Equinix Entities.

b. Other than the terms and conditions of this Agreement, information will not
be deemed Confidential Information hereunder if such information (i) is known to
the receiving Party prior to receipt from the disclosing Party directly or
indirectly from a source other than one having an obligation of confidentiality
to the disclosing Party; (ii) becomes known (independently of disclosure by the
disclosing Party) to the receiving Party directly or indirectly from a source
other than one having an obligation of confidentiality to the disclosing Party;
(iii) becomes publicly known or otherwise ceases to be secret or confidential,
except through a breach of this Agreement by the receiving Party; (iv) is
disclosed after the end of the Term; or (v) is independently developed by the
receiving Party. Notwithstanding the foregoing, the terms and conditions of this
Agreement will cease being confidential if, and only to the extent that, they
become publicly known, except through a breach of this Agreement by the
receiving Party.

c. Each Party will secure and protect the Confidential Information of the other
Party (including, without limitation, the terms of this Agreement) in a manner
consistent with the steps taken to protect its own trade secrets and
confidential information, but not less than a reasonable degree of care. Each
Party may disclose the other Party’s Confidential Information where (i) the
disclosure is required by applicable law or regulation or by an order of a court
or other governmental body having jurisdiction after giving reasonable notice to
the other Party with adequate time for such other Party to seek a protective
order; (ii) if in the opinion of counsel for such Party, disclosure is advisable
under any applicable securities laws regarding public disclosure of business
information; or (iii) the disclosure is reasonably necessary and is to that
Party’s, or its Affiliates’, employees, officers, directors, attorneys,
accountants and other advisors, or the disclosure is otherwise necessary for a
Party to exercise its rights and perform its obligations under this Agreement,
so long as in all cases the disclosure is no broader than necessary and the
person or entity who receives the disclosure agrees prior to receiving the
disclosure to keep the information confidential. Each Party is responsible for
ensuring that any Confidential Information of the other Party that the first
Party discloses pursuant to this Exhibit A (other than disclosures pursuant to
clauses (i) and (ii) above that cannot be kept confidential by the first Party)
is kept confidential by the person receiving the disclosure.

d. Notwithstanding the restrictions set forth in this Exhibit A or Section 9(k),
during the Term, (i) any Equinix Entity may issue a press release announcing
Customer’s entry into the IBX Centers after obtaining Customer’s prior consent,
which consent shall not be unreasonably delayed withheld or conditioned;
(ii) Customer may issue a press release announcing Customer’s entry into the IBX
Centers after obtaining Equinix’s prior consent, which consent shall not be
unreasonably delayed withheld or conditioned and (iii) either Party may publicly
refer to the other Party, orally and in writing, as a customer or vendor of
services of or to the other Party, as the case may be, without obtaining consent
from such Party. In no event shall either Party disclose the specific IBX
Centers in which Customer is located unless required to do so by law or
applicable governmental regulation.

 

A-1

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Exhibit B

Sublicensing Provisions

The following provisions apply with respect to any sublicense of Licensed Space
(all capitalized terms herein having the respective meanings specified in the
Master Service Agreement to which this Exhibit B is attached and incorporated by
reference).

a. Customer may sublicense the Sublicensed Space to Sublicensees provided that
(i) the terms and conditions of such Sublicense will be no less restrictive than
this Agreement, (ii) Customer will not in its dealing with such Sublicensees act
or purport to act on behalf of any Equinix Entity or landlords of any Equinix
Entity, (iii) Customer will require the Sublicensees to abide by the rules set
forth in the Policies, and (iv) Customer will cause all Sublicensees to agree in
writing that in consideration for the sublicense, Sublicensees waive, to the
maximum extent permitted under law, any and all claims of any and all types
against the Equinix Entities and the landlords of any Equinix Entity, at all
times, and that in no event will any Equinix Entity, or landlords of any Equinix
Entity, have any liability to such Sublicensees, including liability to such
Sublicensees for any damages whatsoever, including direct damages.

b. Notwithstanding anything in this Agreement to the contrary, Customer will
remain responsible to the Equinix Entities for the performance of all of
Customer’s obligations under this Agreement (including the payment of all
amounts owed under this Agreement) and all other agreements between any Equinix
Entity and Customer (“Related Agreements”). No sublicense agreement or
arrangement between Customer and any Sublicensees will relieve Customer from any
liability under this Agreement or any Related Agreements. Without limiting the
foregoing, Customer is responsible for paying the Service Fees for all of the
Licensed Space (including Sublicensed Space) and the charges for Services for,
or relating to, any or all of the Licensed Space (including Sublicensed Space).
In no event will any Equinix Entity be deemed to be providing any Services to
any Sublicensee for, or relating to, the Sublicensed Space, as the provision of
any such Services will be deemed to be to Customer for all purposes under this
Agreement. In addition, notwithstanding anything in this Agreement to the
contrary, under no circumstances shall any Equinix Entity be deemed to have any
obligations to any Sublicensee.

c. Customer must ensure that each and every sublicense agreement or other
sublicense arrangement that Customer has with a Sublicensee does not have any
terms and conditions that (i) are inconsistent with this Agreement, or (ii) seek
to provide any Sublicensee with rights that Customer does not have under this
Agreement. Without limiting the foregoing or any other restrictions on
Sublicensees, no Sublicensee will have any right to use its Sublicensed Space in
any manner that Customer is not permitted to use the Licensed Space.

d. Sublicensees do not have any rights, separate and apart from Customer’s
rights, to access their Sublicensed Space. Accordingly, only Customer’s
Authorized Persons at an IBX Center may access the Sublicensed Space of
Sublicensees at such IBX Center. Furthermore, none of the Equinix Entities are
responsible for restricting a Sublicensee’s access to Customer’s Licensed Space
located in a cage or suite to which that Sublicensee has access.

e. Notwithstanding anything in this Agreement to the contrary, a Sublicensee has
no right to sublicense, delegate, assign or otherwise transfer its rights to use
the Sublicensed Space to any other person or entity without Equinix’s written
consent, which consent may be withheld for any reason whatsoever or no reason.
Any such sublicense, delegation, assignment or transfer will be null and void.

f. [Intentionally deleted]

g. Without limiting Customer’s indemnification obligations under Section 5,
Customer will indemnify and hold harmless the Equinix Parties from any and all
liability, damages, costs and expenses (including reasonable attorneys’ fees and
expenses) arising from or relating to (i) any claim from any person or entity,
including any Sublicensee, arising from or relating to a sublicense of any
Licensed Space by Customer in violation of this Exhibit B; (ii) any claim from
any person or entity, including any Sublicensee, arising from or relating to any
sublicense of any Licensed Space by Customer to the extent such claim is not
based on Equinix’s or the Equinix Entities’ gross negligence or willful
misconduct; (iii) any claim by a customer, vendor, third-party provider or
end-user of any Sublicensee, or any person or entity acting on behalf, or at the
direction, of any Sublicensee relating to, or arising out of, a Sublicensee’s or
any of its customers’ services, Customer’s or any of its customers’ services, or
the Services provided under this Agreement (including claims relating to
interruptions, suspensions, failures, defects, delays, impairments or
inadequacies in any of the aforementioned services, including the Services from
Equinix); and (iv) any claim by a Sublicensee to the extent that such claim, if
sustained, would result in any greater obligation or liability of any Equinix
Entity to such Sublicensee than such Equinix Entity has undertaken to Customer
under this Agreement.

 

B-1

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

Exhibit C

Service Level Agreement

Power

Equinix will provide an uninterrupted supply of power to each properly ordered
circuit pair Redundant Power Circuit Pair (defined below). For purposes of this
Exhibit C, Redundant Power Circuit Pair shall mean two identical power circuits
installed in the same cabinet or rack, neither of which is a part of another
pair of circuits in the same cabinet or rack and the aggregate draw of such two
circuits does not exceed the rated capacity pursuant to the National Electrical
Code of one (1) of the power circuits in such two circuits.

In the event a cabinet containing functioning equipment or any other location in
which power is delivered to Customer Equipment (“Loaded Cabinet”) in Customer’s
Licensed Space is powered by two (2) circuits from different power busses and
both circuits experience a simultaneous interruption in electrical power, such
that the Loaded Cabinet experiences an interruption in power (a “Power Outage”)
which lasts longer than [***] but less than [***], Equinix shall credit
Customer’s account for the monthly recurring charges for all failed power
circuits and the monthly recurring charges attributable to that Loaded Cabinet,
for the [***] after which the interruption occurs. Equinix warrants that it will
provide all Redundant Power Circuit Pairs such that each circuit in the pair is
from different busses, or if unable to do so, it will notify Customer in writing
and be held to all provisions in this Exhibit C relating to power as if the
circuits had been provided through separate busses.

If a Loaded Cabinet in Customer’s Licensed Space is powered by two (2) circuits
from different power busses and both circuits experience a simultaneous
interruption in electrical power, such that the Loaded Cabinet experiences a
Power Outage which lasts longer than [***] but less than [***], Equinix shall
credit Customer’s account for the monthly recurring charges for all failed power
circuits and the monthly recurring charges attributable to that Loaded Cabinet,
for [***]. For each [***] thereafter in which there is a continuing Power
Outage, Equinix shall credit Customer’s account an additional credit equal to
the monthly recurring charges for all failed power circuits and monthly
recurring charges attributable to that Loaded Cabinet, for [***].

If Customer experiences any Power Outage longer than [***], Customer may
terminate this Agreement upon written notice to Equinix (including the
availability of the Transition Period) in addition to claiming the applicable
credit set forth in this SLA, provided that such written notice is provided to
Equinix within thirty (30) days of the occurrence of the last event giving rise
to any termination right under this paragraph.

If Customer experiences [***] Power Outages of any duration in any [***] period,
Customer may terminate the Agreement upon written notice to Equinix (including
the availability of the Transition Period) in addition to claiming the credits
set forth in this SLA, provided that such written notice is provided to Equinix
within thirty (30) days of the occurrence of the last event giving rise to any
termination right under this paragraph.

IBX Facility Access

Equinix will provide continuous access for authorized persons to its IBX Center,
subject to its security policies.

Equinix will not permit people other than Authorized Persons or Accompanying
persons to enter the Licensed Space unless otherwise specifically permitted in
this Agreement.

If any Authorized Person is denied access to the Licensed Space (such denial, an
“Access Denial”) for more than [***] after entrance to the lobby of the IBX
Center on [***] or more occasions within any [***] period and such Authorized
Person has presented valid identification to the IBX Center security officer,
Equinix shall credit Customer’s account [***] recurring charges. If any
Authorized Person is denied access to the Licensed Space for more than [***]
after entrance to the lobby of the IBX Center, and such Authorized Person

 

C-1

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

has presented valid identification to the IBX Center security officer, Equinix
will provide [***] credit as well as an additional [***] credit for each
additional [***] thereafter that such person is denied access to the Licensed
Space. Notwithstanding the foregoing, Customer shall not be entitled to a credit
to the extent access is denied because of the presence of any emergency
situations at the relevant IBX Center.

Heating, Ventilation and Air Conditioning (“HVAC”)

Equinix will maintain an ambient temperature of sixty-six (66) degrees, +/- ten
(10) degrees, at all times in the collocation area of each IBX Center. In
addition, Equinix will maintain an ambient humidity of forty-five percent (45%),
+/- fifteen percent (15%), at all times in the collocation area of the IBX.

For purposes of this Service Level Agreement, the temperature and humidity
within each IBX Center is measured five (5) feet from the floor and no closer
than twelve (12) inches from the cool air intake side of a cabinet.

a. Temperature

If the temperature drops below fifty-five (55) degrees or exceeds seventy-eight
(78) degrees Fahrenheit for more than [***] (a “Temperature Irregularity”) [***]
or more times during a calendar month, or for more than [***] on any single
occasion during a calendar month, then upon such occurrence or subsequent
occurrence, as the case may be, in such calendar month Equinix shall credit
Customer’s account [***]. If Customer experiences [***] Temperature
Irregularities of any duration in any [***] period Customer may terminate the
Agreement upon written notice to Equinix (including the availability of the
Transition Period) in addition to claiming the applicable credits set forth in
this SLA, provided that such written notice is provided to Equinix within thirty
(30) days of the occurrence of the last event giving rise to any termination
right under this paragraph.

b. Humidity

If the humidity inside any of Customer’s Licensed Space drops below thirty
percent (30%) or exceeds sixty percent (60%) for more than [***] (a “Humidity
Irregularity”) [***] or more times during a calendar month, or for more than
[***] on any single occasion during a calendar month, than upon such occurrence
or subsequent occurrence, as the case may be, in such calendar month Equinix
shall credit Customer’s account [***]. If Customer experiences [***] Humidity
Irregularities of any duration in any [***] period Customer may terminate the
Agreement upon written notice to Equinix (including the availability of the
Transition Period) in addition to claiming the applicable credits set forth in
this SLA, provided that such written notice is provided to Equinix within thirty
(30) days of the occurrence of the last event giving rise to any termination
right under this paragraph.

Cross-Connects

Equinix will install and warrants that the connectors, copper, and fiber it uses
for Cross-Connects will be effective media for interconnection, and that the
path created by those connectors, copper, or fiber will be available; provided
that Customer does not introduce any active components in the path of the
Cross-Connects. If the path, connectors, or other passive physical media fail
for Cross-Connects (“Media Failure”), Equinix shall credit Customer’s account
the monthly recurring charges attributable to that Cross-Connect for the month
after which such Media Failure occurs; provided that Customer shall allow
Equinix to test all Cross-Connects for which Customer reports Media Failure.
Unavailability of a Cross-Connect during such testing shall not be considered
Media Failure hereunder. Customer may receive a maximum of [***] per
Cross-Connect that experiences Media Failure in any calendar month. In the event
that Equinix performs testing pursuant to this paragraph because Customer has
reported Media Failure, and such testing reveals that there is no Media Failure,
Customer shall be charged for such testing at the then-current Smart Hands
hourly rate, except that Customer shall be entitled to [***] per calendar month
of testing that reveals no Media Failure free of charge. If Customer experiences
[***] Media Failures of any duration in any [***] period Customer may terminate
the Agreement without any penalties upon written notice to Equinix (including
the availability of

 

C-2

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

the Transition Period) in addition to claiming the credits set forth in this
SLA, provided that such written notice is provided to Equinix within thirty
(30) days of the occurrence of the last event giving rise to any termination
right under this paragraph.

Problem Resolution/Escalation

Equinix will be responsible for coordinating all incident isolation, testing and
repair work relating to the IBX Center. Severity levels will be reasonably
determined by Equinix. During the incident isolation and troubleshooting
process, Equinix will communicate incident resolution progress to Customer and
escalate its problem resolution efforts based upon the times specified in the
table below.

The following steps will be taken when Customer escalates a trouble within the
Equinix Response Center (“ERC”).

 

SEVERITY
LEVEL

  

DESCRIPTION

  

ERC
COVERAGE

  

RESPONSE

TIME

  

RESOLUTION
GOAL

  

WORK
EFFORT

CONTACT                S1    Customer’s Service is not operational and no
workaround is possible, or work around exists but is unacceptable to the
Customer due to the impact on the Customer’s business.   

24 X 7

   [***]   

[***]

   [***] S2    Customer’s Service is operational but performance is seriously
degraded. If a workaround has been provided, the loss in performance can only be
sustained for a few working days.   

24 X 7

   [***]   

[***]

   [***] S3    Customer’s Service is operational. However, a problem has been
identified that causes a slight degradation in performance. A workaround is
available and the workaround is acceptable to Customer.   

24 X 7

   [***]   

[***]

   [***]

Customer’s Escalation Contacts

Escalation 1

Equinix Response Center

[***]

[***]

 

C-3

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

Escalation 2

Customer’s Implementation Manager

Or

Manager Response Center

Escalation 3

Manager – IT/Network Support ERC

Installations

1. Power Installations

 

CATEGORY

   DESCRIPTION   

REQUIREMENTS

  

NONCOMPLIANCE

Regular Power Circuit Installations –AC Circuits    1 to 9 AC circuits   

5 business days if the IBX Center is in Green status or 8 business days if the
IBX Center is in Yellow status (or such other period as may be mutually agreed
to in writing by the parties regardless of Green or Yellow status) from
Equinix’s acceptance of the applicable Order, provided that:

 

•      Cage is pre-wired;

 

•      Circuits are 120v: 20-amp, 30-amp; 208v: 20-amp (single-and three-phase),
or 30-amp (single-and three-phase).

 

•      Standard termination of power strip or hard-wired to customer equipment.

   [***]                            Regular Power Circuit Installations –DC
Circuits    1 to 6 DC circuits   

6 business days if the IBX Center is in Green status or 9 business days if the
IBX Center is in Yellow status (or such other period as may be mutually agreed
to in writing by the parties regardless of Green or Yellow status) from
Equinix’s acceptance of the applicable Order, provided that:

 

•      Cage is pre-wired;

 

•      Standard DC power is 30-amp and 60-amp; and

 

•      Standard termination of fuse panel or hard-wired to Customer equipment

If the IBX Center is in Red status, Equinix and Customer will work together in
good faith to determine a delivery date, which delivery date will not exceed 15
business days from Equinix’s acceptance of the applicable Order

   [***]                           

 

C-4

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

2. Cross-Connect Installations

 

CATEGORY

   DESCRIPTION   

REQUIREMENTS

  

NONCOMPLIANCE

Cross-Connect Installations    1-3 Cross-Connects    Installation within 24
hours following receipt of acceptance of the other Equinix customer to which the
Cross-Connects runs    [***]    4-6 Cross-Connects    Installation within 36
hours following receipt of acceptance of the other Equinix customer to which the
Cross-Connects runs       7-9 Cross-Connects    Installation within 48 hours
following receipt of acceptance of the other Equinix customer to which the
Cross-Connects runs       10 or more Cross-
Connects    Installation within number of hours agreed to in applicable E-mail
Order   

Exceptions and Conditions

Equinix will exercise all reasonable efforts to ensure service level commitments
are met, however, Equinix does not extend service level guarantees in the event
of a Force Majeure Event.

In addition, Equinix’s service level commitments stated herein shall not apply
if Equinix’s failure to meet them (i) results from any actions or inactions of
Customer or its representatives (including, without limitation, a Power Outage
caused by Customer drawing more than eighty percent (80%) of the rated amperage
on a power circuit); or (ii) results from Customer’s Equipment.

The service level credits stated herein are Customer’s sole and exclusive remedy
for Power Outages, Access Denials, Temperature Irregularities, Humidity
Irregularities, Media Failures and failures to meet the installation
requirements set forth in this Exhibit C.

In no event shall the maximum credit to which Customer may be entitled in a
calendar month exceed the [***] attributed to Customer’s Licensed Space in the
affected IBX Center for that calendar month.

Notification

Credit will be given as provided above only if Customer notifies the Equinix
Response Center not later than five (5) business days after its actual knowledge
of, or the Equinix Response Center obtains actual knowledge from any source of,
the event entitling Customer to a credit, and Customer notifies Equinix of its
intent to seek a credit within thirty (30) Business Days of obtaining actual
knowledge of any such event. Unless otherwise designated by Equinix, the Equinix
Response Center can be reached 1) via email to support@equinix.com; 2) via
telephone [***] if inside the United States (Outside US: [***]), or 3) via
website [***].

[The remainder of this page is intentionally left blank.]

 

C-5

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LOGO [g19256img001.jpg]

Exhibit D

Policies

Internet Business Exchange Center Policies

United States

These Internet Business Exchange Center Policies apply to IBX Centers located in
the United States only. Please contact your Account Manager if you need a copy
of the Polices that apply to IBX Centers outside of the United States.

Equinix is entitled to make changes to the Policies from time to time at its
reasonable discretion, but Equinix agrees that any future changes to the
Policies will not materially adversely affect each Customer’s use of the
Services. Changes to the Policies will be effective for each Customer upon
notice to that Customer (except for changes to the Shipping Policies which will
be effective immediately upon change of such policies). All capitalized terms
not defined elsewhere in the Policies are defined in the Definitions section at
the end of the Policies.

For all purposes under the Policies, each Customer has full responsibility and
liability for all acts or omissions of Customer’s Authorized Persons,
Accompanying Persons, and Associated Entities, and all such acts or omissions
will be attributed to Customer for all purposes, including for the purposes of
determining whether Customer has breached (i.e. failed to abide by) the
Policies. Without limiting the foregoing, Customer is responsible and must
ensure that Customer’s Authorized Persons, Accompanying Persons and Associated
Entities do not take any actions that Customer is prohibited from taking under
the Policies.

The Policies are not intended to impose upon any Equinix Entity any liability
(or obligations) to a Customer for which an Equinix Entity is excluded from
being liable (or responsible) for under the Master Service Agreement for such
Customer. The Policies also are not intended to increase the liability (e.g.,
the limits of liability) of any Equinix Entity with regard to any matter for
which such liability is limited under the Master Service Agreement (e.g., such
as where the liability is limited in the limitation of liability provisions of
the Master Service Agreement).

 

A. SERVICES

The Services Equinix offers under Master Service Agreements with Customers
consist of (1) Licensing of Space and Set-Up; (2) Core Services; and
(3) Additional Services. The first two classifications of Services are not
optional and will be provided to all Customers.

1. Licensing of Space and Set-Up

a. Licensing of Space

Depending on availability, Equinix offers its Customers the right to license
space at the IBX Centers sufficient to hold one or more racks or cabinets (or
partial racks or cabinets to the extent offered by Equinix). If a Customer
places an order for five or more full racks or full cabinets at an IBX Center,
depending on space availability, these racks or cabinets may be located in a
private cage (i.e., a cage that is not used by other Customers). Otherwise,
Customer’s racks or cabinets may be in a cage or area shared with other
Customers. In private cages, a Customer may provide Equinix-approved racks or
cabinets for each of the Customer’s Licensed Space or request that Equinix
provide the racks and/or cabinets. In shared cages, Customers must use
Equinix-provided cabinets and/or racks.

b. Set-Up

Prior to each Customer’s use of its Licensed Space, Equinix will install
Equinix-provided POD Equipment (of a type reasonably determined by Equinix) in
order to demarcate Customer’s Equipment, unless otherwise agreed to by Equinix.

2. Core Services

The Core Services consist of the following, as further described below:
(1) Access to the Customer Care Website; (2) Core Security; (3) Core Back-up
Power; (4) Core Fire Detection and Suppression; (5) Core HVAC; (6) Core
Temperature Control and (7) Core Humidity Control.

a. Access to the Customer Care Website

Equinix grants each Customer access to the Customer Care Website under the terms
and conditions set forth in the Customer Care Website Usage Policies, if any,
and the Master Service Agreement with such Customer. Each Customer is
responsible for maintaining the confidentiality of its account and password and
for restricting and granting access thereto, and is responsible and liable for
all activities that occur under its account, regardless of whether such

 

D-1

--------------------------------------------------------------------------------

activities are conducted by Customer, a Sublicensee or any other third party,
and regardless of whether such Orders are authorized by Customer. Equinix may
modify the functionality and content of the Customer Care Website at any time
and in any manner, and if Equinix develops Customer Care Website Usage Policies,
Customer must comply with the Customer Care Website Usage Policies then in
effect.

b. Core Security

Equinix offers the following security features at IBX Centers:

 

  •   security personnel onsite 24 x 7 x 365;

 

  •   visitor screening upon entry for verification of identity;

 

  •   keyless security with biometric hand geometry readers with required
additional pass code for access to:

 

  •   enter the security tunnel from the welcome area;

 

  •   leave the security tunnel to enter the main center;

 

  •   enter the colocation area;

 

  •   enter a Customer cage; and

 

  •   CCTV digital camera coverage of IBX Center, integrated with access control
and alarm system.

In addition, Equinix may take other reasonable security measures that it chooses
to employ.

c. Core Back-Up Power

Each IBX Center will have back-up power sources that will ordinarily provide
power for a period of at least 48 hours if the primary source of power is
unavailable.

d. Core Fire Detection and Suppression

Each IBX Center will have an early warning fire detection system and fire
suppression system.

e. Core HVAC

Each IBX Center will have redundant (n +1) HVAC.

f. Core Temperature Control

Each IBX Center will ordinarily maintain a temperature of 64 - 76 degrees
Fahrenheit.

g. Core Humidity Control

Each IBX Center will ordinarily maintain a relative humidity of 20% - 70%

3. Additional Services

Additional Services consist of any services offered by Equinix at the IBX
Centers other than the licensing of Licensed Space, Set-Up, and the Core
Services. The Additional Services that Equinix offers include, but are not
limited to, the following Additional Services, which are further described
below: (1) Cross-Connects; (2) Power; (3) Smart Hands; and (4) Installation of a
Customer’s Equipment. Where products or materials are provided as part of the
Additional Services for a Customer, the Customer will be responsible for paying
for all of the charges for the products or materials as well as the other
charges associated with the Additional Services.

a. Cross-Connects

Equinix will install Cross-Connects, as ordered by a Customer, so long as the
other Customer to which the Cross-Connect runs approves such Cross-Connect. In
the event that any of a Customer’s Cross-Connects are disconnected due to such
Customer’s request or due to termination or partial termination of an Order,
Equinix may inform the other Customer of the disconnection. No more than ninety
(90) days preceding expiration or termination of a Customer’s Master Service
Agreement or a Customer’s last Order in an IBX Center, Equinix may notify other
Customers to which such Customer is interconnected that, unless such Customer
and Equinix agree to a further extension of the term of, or to a new, Master
Service Agreement or Order, such Customer will no longer be present in the IBX
Center(s) in question as of the date of termination or expiration of the
Customer’s Master Service Agreement or the applicable Order.

b. Power

i. A Customer may order power to the extent offered and approved by Equinix.

ii. Redundant Power Circuit Policy: A power circuit is a redundant circuit only
if at all times it meets both of the following conditions: (a) Condition 1: It
is part of a Redundant Power Circuit Pair, and (b) Condition 2: The aggregate
draw of such Redundant Power Circuit Pair does not exceed the rated capacity
pursuant to the National Electrical Code of one (1) of the power circuits in the
Redundant Circuit Pair. Therefore, if at any time a power circuit fails to meet
Condition 1 (regardless of whether it satisfies Condition 2), it is not a
redundant circuit. Similarly, if at any time a power circuit fails to meet
Condition 2 (regardless of whether it satisfies Condition 1), it is not a
redundant circuit. Accordingly, if a power circuit is originally a redundant
circuit but subsequently fails to meet

 

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Condition 1 (even if it is then meeting Condition 2), or subsequently fails to
meet Condition 2 (even if it is then meeting Condition 1), such power circuit
shall thereafter be deemed a primary power circuit.

c. Smart Hands

Smart Hands is designed to provide Customers with onsite technical assistance
and may include, for example, Equinix complying with Customer’s simple
instructions relating to remote management, installation or troubleshooting of
its equipment within an IBX Center or any other services Equinix deems to be
Smart Hands. With respect to the Smart Hands service offered by Equinix,
Equinix’s only obligation is to carry out the express instructions of Customer;
and Equinix reserves the right to reject a Customer’s request if such rejection
is reasonable or if such service is not offered as part of Smart Hands. In
addition, Equinix reserves the right to require that a Customer’s instructions
be given in additional detail and in writing (which may be by electronic mail).
Notwithstanding the foregoing, Equinix has the right to perform Smart Hands
services where the Customer fails to timely act or Equinix has the right to act
under the Policies at Customer’s expense as part of the Smart Hands service.

d. Installation of Customer Equipment

A Customer may request that Equinix install Customer’s Equipment. Equinix, at
its discretion, may agree to perform such installation, but Customer must enter
into a separate agreement with Equinix to perform such work.

4. Use of Unordered Services

In the event that a Customer uses an Unordered Service, Equinix shall so notify
the Customer (which notification may be delivered only by e-mail or regular US
Mail, notwithstanding anything to the contrary in the Master Service Agreement)
and provide Customer with a change order which lists the Unordered Service. If
the Customer does not execute such change order and return it to Equinix within
ten (10) days of the date of such notification, Equinix may charge such Customer
for such Unordered Service at its then current list price for such Unordered
Service commencing on the date Customer began using the Unordered Services.

 

B. NOTIFICATIONS

1. Equinix will provide contact information for each Customer to use at any time
in the event of an emergency or otherwise as needed by Customer. The Equinix
Response Center may be reached at 888-892-0607.

2. Each Customer will designate one or more persons whom Equinix may contact at
any time in the event of an emergency or otherwise as needed by Equinix. Each
Customer will provide to Equinix a means of contacting such persons at any and
all times. Equinix prefers, but does not require, that such contact method be
the telephone number of a twenty-four (24) hour operations center staffed by
persons familiar with the Customer’s use of its Licensed Space and Equipment
located within the Customer’s Licensed Space.

 

C. NETWORK SYSTEM NUMBERS AND TELECOMMUNICATIONS

1. Equinix strongly encourages each Customer to have its own autonomous system
number as designated by the American Registry of Internet Numbers or its
successor.

2. Each Customer will be responsible for obtaining telecommunications services
as needed from the carrier of its choice. Equinix will not be responsible for
providing or installing such services except that Equinix will perform
Cross-Connects as agreed to by Equinix and a Customer pursuant to the Master
Service Agreement for such Customer.

 

D. EQUIPMENT

1. Each Customer will ensure that:

a. all of its Equipment will be installed, operated, maintained and repaired in
compliance with all applicable Laws and manufacturer specifications and
requirements;

b. the installation and use of its Equipment complies with applicable safety
codes and product safety agency listings;

c. all of the cables and wiring in its Licensed Space (other than any
Cross-Connects or Equinix’s POD Equipment) are neatly wrapped and tied together
(if a Customer fails to do so, Equinix may at its sole option neatly wrap and
tie such wires and cables, and Equinix may charge the Customer for doing so
under Smart Hands);

d. none of its Equipment is stacked or resting on any of its other Equipment or
the Equipment of any other Customer, sublicensee or third-party, including
Equinix;

 

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e. all of Customer’s Equipment is securely fixed onto a cabinet or rack in a
manner reasonably satisfactory to Equinix. If a Customer has equipment that is
too large or heavy for a rack or cabinet, including but not limited to large
servers, Equinix may affix such Equipment directly to the floor and Equinix may
charge Customer for doing so under Smart Hands.

2. Each Customer may install and maintain Customer Cross-Connects. No Equinix
Entity has any obligation to install, maintain or repair any Customer
Cross-Connects.

3. Equinix may require a Customer to remove from any IBX Center Equipment that,
in Equinix’s sole discretion, (i) causes a threat to safety (including any risk
of fire or other hazard) to the operations of the IBX Center or the IBX Center
Property, or (ii) unreasonably interferes with the operations of Equinix,
another Customer or any other person or entity that is licensing, sublicensing,
leasing or subleasing space or otherwise utilizing any portion of the IBX Center
or the IBX Center Property.

4. If a Customer wants to identify its Equipment or its Licensed Space, the
means of identification will be subject to Equinix’s prior approval before the
Customer uses such means of identification. Equinix will not identify the
location of any Customer’s Equipment in the IBX Center, and no Equinix Entity
will be responsible for labeling Ports except that Equinix is responsible for
connecting a Customer’s Equipment to Equipment belonging to other Customers at
an IBX Center.

5. Equinix will not touch, maintain, use, upgrade, repair or operate a
Customer’s Equipment, except in an emergency, or where explicitly or implicitly
authorized by the Customer’s use of Smart Hands, or as otherwise permitted in
the Customer’s Master Service Agreement or the Policies.

6. Customer is solely responsible for any loss or theft of or damage to
Customer’s Equipment left unattended outside of Customer’s Licensed Space in a
shared cage.

7. No Equinix Entity is responsible for any electronic interference that may
occur with respect to Customer’s use of wireless communications Equipment.

 

E. USE

1. Each Customer will:

a. use its Licensed Space only for the purposes of configuring, providing,
placing, installing, upgrading, adding, maintaining, repairing and operating its
Equipment in a safe and lawful manner;

b. comply with all applicable laws in its use of its Licensed Space (including
OSHA), and comply with all signs posted at any time (including changes in such
signs) at the IBX Centers concerning security procedures relating to the IBX
Centers;

c. use the restrooms, any shared work area, and any other common spaces in the
IBX Centers and the parking areas outside of the IBX Centers in accordance with
the terms of its Master Service Agreement, the Policies and any rules or signs
then posted by Equinix in or near such areas;

d. maintain its Licensed Space in an orderly and clean manner and in good repair
and condition (reasonable wear and tear only excepted);

e. deposit litter in designated trash receptacles or in appropriate locations
outside the IBX Centers;

f. behave in a courteous and professional manner within the IBX Centers and the
IBX Center Properties;

g. immediately notify Equinix of any damage or risk of damage to the IBX Centers
or the IBX Center Properties, or damage to any equipment or property of any
person in the IBX Centers or the IBX Center Properties;

h. comply with all applicable property control procedures, which may include
providing Equinix with a description and the serial numbers of items brought
into an IBX Center that are valued by Equinix at more than $1,000 and/or
providing Equinix with the name, contact number and signature of the person
removing such items.

2. Each Customer will ensure that it does not do any of the following:

a. install, touch, access, tamper with, damage, adjust, repair, interfere with,
or breach the security of, the Licensed Space of other Customers or the
Equipment, property or services of any other Customers, vendors, contractors or
other parties who license, sublicense, lease or sublease space or otherwise
utilize space at the IBX Center or the IBX Center Properties, or provide
services or products to those who do;

b. alter, tamper with, damage, adjust, repair, interfere with, or breach the
security of its Licensed Space, the IBX Centers or the IBX Center Properties
(including, without limitation, the electrical and other

 

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building systems of the IBX Centers or the IBX Center Properties), or any
equipment or property leased, licensed or owned by Equinix (including, without
limitation, any Cross-Connects and the Equinix Power Distribution System, which
only Equinix will install, repair or alter);

c. install or otherwise perform any Cross-Connects;

d. affix or maintain labels to any Ports or any POD Equipment that connects
Customer’s Equipment to Equipment belonging to other Customers (Equinix will
affix and maintain such labels, which will contain information as determined by
Equinix, including circuit identification and other information needed to
identify each Equinix-provided Port);

e. encumber or obstruct the sidewalks, driveways, yards, entrances, hallways,
stairs or any common areas in or around the IBX Centers or the IBX Center
Properties;

f. store or leave any loose items (including Equipment) inside or outside of its
Licensed Space in the IBX Centers. If a Customer leaves any loose items inside
or outside of its Licensed Space in the IBX Centers, Equinix may so notify the
Customer. If the Customer fails to remove or to secure such items within
twenty-four (24) hours of such notice, Equinix may, in addition to any other
remedies it may have, remove such items and charge the Customer Equinix’s Smart
Hands rates for such removal. If Equinix removes items pursuant to the prior
sentence, Equinix will temporarily store such items in a safe place for ten
(10) days, except that if such items are empty cartons or packaging, Equinix may
discard such items instead of storing them. If the Customer fails to retrieve
items stored by Equinix during such ten (10) day period, the items will, at
Equinix’s sole discretion, either become the property of Equinix or be discarded
by Equinix at the Customer’s expense;

g. unless Equinix expressly consents, use any common areas at the IBX Centers or
the IBX Center Properties (other than a shared work area where Equinix permits
Customers to repair Equipment) for any purpose other than ingress and egress to
and from its Licensed Space;

h. use a shared work area that Equinix permits Customers to use for any purpose
other than to repair its Equipment;

i. use the Services to compete with any Services offered by Equinix;

j. create any nuisances at the IBX Centers or the IBX Center Properties;

k. manufacture, generate, treat, transport, dispose of, release, discharge, or
store on, under or about the IBX Centers, the IBX Center Properties or any
surrounding properties, any Hazardous Materials;

l. eat, drink or use tobacco products within the IBX Centers except within areas
designated by Equinix for such purposes; or

m. bring recording equipment in, or take photographs of (whether by use of a
camera, video camera, cell phone, wireless handset or otherwise), any part of
the IBX Centers, except for the following limited exception: a Customer in a
private cage may request, at the time the Customer’s visit is scheduled, that
Equinix take photographs of that Customer’s private cage and of that Customer’s
Equipment within such private cage, but Equinix will do so only if (i) the
Customer completes the required documents provided by Equinix; and (ii) an
Equinix IBX staff member takes the photographs with Customer’s recording
equipment, and the Equinix IBX staff member at all times controls the recording
equipment while it is inside the IBX Center.

n. place furniture in its Licensed Space except as permitted by the IBX Center
Site Manager in his/her reasonable discretion. In the event that a Customer
places furniture in its Licensed Space with the necessary consent from the IBX
Center Site Manager, Equinix may at any time thereafter notify the Customer that
the furniture must be removed within five (5) days of the notice. If the
Customer fails to remove the furniture within the five-day period, Equinix may
remove the furniture, charge the Customer Smart Hands rates for doing so, and
store the furniture at the Customer’s expense.

o. install any surveillance cameras or other surveillance equipment without
Equinix’s prior consent. Equinix reserves the right to require Customers to
remove or relocate any surveillance cameras or surveillance equipment that
Equinix deems to threaten or impede the security of the IBX Center (including
the security of other Equinix customers).

p. block any exit route or aisle way or create a fire hazard.

q. use VRLA (valve-regulated lead-acid) batteries within the IBX Centers, unless
the batteries are a manufacturer-installed and integrated part of equipment that
is listed as an express exception to this rule in the Customer Welcome Document.

r. use circuit splitters on any Equinix-provided power circuit.

s. use UPS systems that are not provided by Equinix.

 

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t. use 48v DC rectifiers that are not provided by Equinix without obtaining
advance approval from Equinix.

 

F. ACCESS

1. No Customer may attempt to gain fraudulent access to an IBX Center or any
Equinix website.

2. Subject to the terms and conditions of the Customer’s Master Service
Agreement (including the Policies), a Customer will have access to its Licensed
Space twenty-four (24) hours per day, three hundred sixty-five (365) days per
year. In the event of an emergency situation at any IBX Center or IBX Center
Property (e.g., fire, building evacuation, medical emergency, weather-related
emergency, terrorist attack, etc.), or drill, each Customer present at the IBX
Center will be required to follow instructions given by the on-site Equinix Site
Manager, or the designee.

3. Each Customer will provide Equinix with a list for each IBX Center (which
list will be provided in writing or entered through the Customer Care Website)
of Authorized Persons who may enter Customer’s Licensed Space in such IBX
Center. Except where specifically designated otherwise by a Customer, each
Authorized Person for an IBX Center will have the right to authorize entry by
any other person who is accompanied by such Authorized Person at the IBX Center.
Each Customer will provide Equinix with written notification of any changes to
Customer’s list of Authorized Persons for any IBX Center at least one (1) full
business day in advance of the effectiveness of such change. Equinix will refuse
entry at an IBX Center to any person who is not named on a Customer’s list of
Authorized Persons for such IBX Center, unless such person is an Accompanying
Person. Equinix reserves the right to refuse or withdraw approval of a person on
any Customer’s list for any IBX Center if such refusal or withdrawal is
reasonable (such as where the person violates, or has previously violated, any
of the Policies). Equinix also reserves the right to deny access to an
Accompanying Person at an IBX Center if the denial is reasonable (such as where
the Accompanying Person violates, or has previously violated, any of the
Policies).

4. Each Customer is strongly encouraged (but not required, except as herein set
forth) to give twenty-four (24) hours prior notice to Equinix (through the
contact provided by Equinix) prior to visiting an IBX Center. Except in an
emergency (as reasonably determined by Equinix), any Customer visiting a cage
area shared with other Customers will give at least twenty-four (24) hours prior
notice to Equinix.

5. Non-scheduled visits by a Customer may lead to a delay in access or may be
denied. For all non-scheduled visits by a Customer, Equinix at its discretion
may require Customer’s administrative contact to call the Equinix Response
Center to authorize the person’s entry into the IBX Center and Customer’s
Licensed Space.

6. For any site tours of an IBX Center, Customer must, no later than 5:00 p.m.
the day before the requested tour, arrange such site tour with Equinix and
provide Equinix with the following data: Customer’s organization name; purpose
of tour; date/time of tour; names of visitors; authorization to access a
specific Licensed Space (for existing Customers only); and any special
instructions associated with a specific tour. Tour size is limited to a maximum
of five (5) guests and one authorized tour guide on all tours unless Equinix
agrees to accommodate more persons. If so, Equinix will arrange for one
authorized tour guide or Equinix security officer for every five (5) guests.

7. Access by a Customer to any shared work area (or any other common area where
Equinix permits access by Customers) may be restricted by Equinix at any time,
including when another Customer is in such area.

8. Equinix may, at its discretion, require any or all Authorized Persons of any
Customer to have a full-face photograph taken at the IBX Centers for purposes of
secure identification.

9. Every person who accesses an IBX Center must use the then-in-use secure
access means to enter and exit the IBX Center.

10. Upon any Customer’s entry into an IBX Center, Equinix may (at its
discretion) accompany Customer inside the IBX Center, and Equinix may (at its
discretion) remain with Customer for the entire time that Customer is in the IBX
Center. However, Customer will have privacy when Customer is in its Licensed
Space, and Equinix will maintain sufficient distance from Customer at such times
that Equinix will not have access to Customer’s confidential information or
activities.

11. Repeat visitors of a Customer requiring freedom of movement within certain
areas of an IBX Center may be entered into the Security Access System (“SAS”) if
Customer’s administrative contact requests this for a specific person in
conjunction with a work visit. The person being registered in SAS is required to
produce a government-issued photo ID for identity verification (driver’s license
or passport), and complete the on-site enrollment process with the assistance of
Equinix security officers. After the visitor places his/her hand on the reader
for scanning of biometric identification information into the SAS, the computer
will identify/request which doors the person may access and automatically update
the readers in real-time.

 

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12. Equinix may access any Customer’s Licensed Space (i) during an emergency;
(ii) to perform Smart Hands or other services for Customer; (iii) as needed to
perform those services necessary for the use of the IBX Center by some or all
Customers; or (iv) as otherwise permitted under such Customer’s Master Service
Agreement.

13. If the landlord or owner of an IBX Center or an IBX Property wishes to
access, or permit others to access, a Customer’s Licensed Space, Equinix will
accompany such persons during such visit, and Customer shall, if practicable,
receive advance notice from Equinix and have an opportunity to be present.

14. Equinix reserves the right to deny IBX Center access to Authorized Persons
and Accompanying Persons who do not have a business purpose at an IBX Center
where access is requested.

15. Equinix reserves the right to exclude or expel from the IBX Center any
person who, in Equinix’s judgment, is under the influence of alcohol or drugs or
who, in Equinix’s judgment, poses a risk to persons or property in the IBX
Center.

16. Customers, Authorized Persons and Accompanying Persons must follow the
instructions of the IBX Center Manager or his designee during an emergency.

 

G. SHIPPING POLICIES

1. The shipping policies are subject to change by Equinix without notice, and
such changes are effective immediately.

2. Each Customer is responsible for, among other things, (i) scheduling with a
shipper all shipments for Customer from and to the IBX Centers; (ii) paying all
fees associated with the shipments, including all shipping, retrieval and
related fees charged by the shipper; (iii) completing all necessary paperwork
for the shipments; and (iv) notifying the shipper that all shipments will be
shipped to, or retrieved from, the shipping/receiving areas designated by
Equinix for each IBX Center. No shipments of any size will be accepted in an IBX
Center lobby.

3. Each Customer is also responsible for notifying its shippers of all shipping
rules for any multi-tenant buildings in which IBX Centers are located. If an IBX
Center is located in a multi-tenant building, shippers are responsible for
conforming to all shipping rules of that building, and the Equinix Response
Center will provide a Customer, upon request, with the specific shipping rules
for each multi-tenant building in which an IBX Center is located.

4. Each Customer will ensure that all shipments (including the boxes) are
clearly labeled with the company name and/or identifier of Customer.
Unidentified packages will not be accepted.

5. Each Customer that wishes to ship items from or to an IBX Center will
schedule through the Customer Care Website (or any other Equinix-approved
scheduling method) the incoming or outgoing shipment at least twenty-four
(24) hours in advance (and at least four business days in advance where the IBX
Center is in a multi-tenant building). For incoming shipments only, a Customer
may also (under the same timeframes set forth above) schedule the shipments by
phone through the Equinix Response Center. Equinix reserves the right to reject
any shipments to an IBX Center that are not delivered at the time scheduled.

6. Emergency shipments to an IBX Center must be scheduled directly by calling
the Equinix Response Center. If such advance notification is provided to
Equinix, Equinix will make reasonable efforts to accommodate after-hours
emergency deliveries.

7. Each Customer will ensure that all shipments for Customer to or from IBX
Centers where Equinix is the sole tenant in the building will be made during the
business day (Monday - Friday), from 7:00 a.m. until 5:00 p.m. local time.
Shipment times may vary for multi-tenant buildings in which IBX Centers are
located. The Equinix Response Center will provide each Customer, upon request,
with the specific shipping times for such multi-tenant buildings, and each
Customer will ensure that all shipments to such buildings comply with the
applicable shipping rules.

8. Equinix reserves the right to visually and/or physically inspect any and all
shipments to or from the IBX Centers when such shipments arrive at the
shipping/receiving area. Shipments containing liquids, combustibles and any
Hazardous Materials are prohibited, and, to the extent Equinix is so aware of
the contents of such shipments, will not be accepted at any time.

9. At the time of Equinix’s inspection of any shipments to or from the IBX
Centers, Equinix may record serial numbers for Equipment of a Customer with
estimated value of more than $1,000, as estimated by Customer. Accordingly, when
packing Equipment for shipping, each Customer should be aware that Equinix
personnel will need access to the serial numbers on the Equipment being shipped,
and should seal boxes after serial numbers are recorded.

10. Customers are requested to contact the Equinix Response Center to extend or
cancel the shipment receipt date if the shipment does not arrive at the
scheduled time.

 

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11. Customers are responsible for moving their shipments from the
shipping/receiving area (or secure storage area where they are placed by Equinix
at Customer’s expense under the Smart Hands service if the shipment is not
removed by Customer immediately upon its arrival) to their Licensed Space and
from their Licensed Space to the shipping/receiving area. If a Customer wishes
for Equinix to perform such functions as well as packing or unpacking the
shipments and disposing of packing materials, the Customer may do so by using
the Smart Hands service.

12. Except where Equinix removes the packing materials as a part of a Customer’s
Smart Hands order, each Customer is required to take all packing materials to
the shipping/receiving area or other designated area for disposal immediately
after completing installation. Cardboard and packing materials are not to be
stored in cages.

13. Customers will move the shipments from the shipping/receiving area (or
secure storage area where they are placed by Equinix) to Customer’s Licensed
Space within three (3) business days after notification of arrival (the Equinix
Response Center ordinarily will contact a Customer by email and/or phone within
twelve (12) hours after arrival, and either e-mail or phone communication by
Equinix to the Customer will constitute notification for all purposes under this
Section G of the Policies, notwithstanding anything in the Customer’s Master
Service Agreement to the contrary). Moving equipment will be available to assist
Customer, if necessary (dolly’s, hand trucks, etc.), if Customer schedules the
use of such moving equipment with Equinix at the shipping/receiving area.

14. If a Customer has not retrieved its shipment from a secured area forty-eight
(48) hours after the shipment has arrived, the Equinix Response Center will
notify Customer that if the shipment is not retrieved before the three business
days has elapsed (starting with the notification of arrival), the shipment may
be returned to the “shipped from” address at Customer’s expense under the Smart
Hands service.

15. Unless prior arrangements are made with Equinix by a Customer during the
original request (or Smart Hands is purchased for Equinix to move the shipment
to Customer’s Licensed Space), Equinix reserves the right to ship the shipment
back to the “shipped from” address, at Customer’s expense, three (3) business
days after notification of arrival.

16. Equinix is not responsible or liable for any missing or damage to any
Customer’s Equipment which may occur during the packaging and/or shipment of
such equipment.

 

H. DEFINITIONS

The following terms shall have the respective meanings stated below for the
purposes of these Policies. In addition, for each Customer, the following terms
shall have the respective meanings stated below for purposes of such Customer’s
Master Service Agreement to the extent that such Master Service Agreement uses
but does not define a term defined below:

1. Accompanying Person shall mean, for each Customer, each person (other than an
Equinix employee) who is accompanied by an Authorized Person while at an IBX
Center.

2. Associated Entity shall mean, for each Customer, each individual, company,
partnership or other entity of any type which employs, contracts with, or is
otherwise associated or affiliated with any of Customer’s Authorized Persons or
Accompanying Persons. Without limiting the foregoing definition, for each
Customer, each Sublicensee that has sublicensed Sublicensed Space at an IBX
Center will be an Associated Entity at such IBX Center.

3. Authorized Person shall mean, for each Customer, each person who is included
on a list of Authorized Persons given to Equinix by Customer.

4. Cross-Connect shall mean a physical or wireless interconnection within an IBX
Center that (i) exits a Customer’s cage or (ii) connects a Customer to another
Equinix customer.

5. Customer shall mean any party which is party to a Master Service Agreement
with one or more Equinix Entities relating to an IBX Center or other agreement
pursuant to which Equinix provides services to such party at an IBX Center.

6. Customer Care Website shall mean Equinix’s customer care website accessible
via the Internet at a location designated by Equinix (which location Equinix may
change from time to time at its discretion).

7. Customer Care Website Usage Policies shall mean the website usage policies
that Equinix at any time adopts for the Customer Care Website, and which may be
changed from time to time at Equinix’s discretion.

8. Customer Cross-Connect shall mean a physical interconnection, including
cable, connections, and other wiring, that (i) does not exit a Customer’s cage;
(ii) does not connect a Customer to another Equinix customer; and
(iii) interconnects (a) Equipment belonging to a Customer or
(b) Equinix-provided POD Equipment in a Customer’s cage with Customer’s
Equipment.

9. Equinix shall mean Equinix Operating Co., Inc. Notwithstanding the foregoing,
if, on behalf of Equinix, another Equinix Entity agrees to an Order with
Customer, it is the Equinix Entity that will provide the Services and who will
be deemed Equinix for such Order.

 

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10. Equinix Entities: shall mean Equinix Operating Co., Equinix Inc. and Equinix
Pacific, Inc., and each of which individually is an Equinix Entity.

11. Equinix Power Distribution System shall mean any and all Hendry panels (or
other Equinix specifications-compliant DC distribution panels), locks, and power
strips and electrical, utility, or power distribution systems and items that are
installed by Equinix.

12. Equipment shall mean, for each Customer, all network and/or computer
equipment (including wiring and Customer Cross-Connects between such equipment
and the Customer’s POD Equipment) that is located in the Customer’s Licensed
Space, regardless of whether such equipment is owned, leased, licensed or
otherwise obtained for use by the Customer or the Customer’s Authorized Persons,
Accompanying Persons, or Associated Entities (but this does not include
Cross-Connects or Equinix POD Equipment located in the Customer’s Licensed
Space).

13. Hazardous Materials shall mean (i) asbestos, or any substance containing
asbestos; (ii) polychlorinated biphenyls; (iii) lead; (iv) radon;
(v) pesticides; (vi) petroleum or any other substances containing hydrocarbons;
(vii) any substance which, when on the IBX Centers or the IBX Center Properties,
is prohibited by any environmental Laws; (viii) those matters described in the
Environmental Response Compensation and Liability Act, as amended, 42 U.S.C.
§9601 et. seq. (“CERCLA”); and (ix) any other substance, material or waste
which, (a) by any environmental Laws requires special handling or notification
of any governmental authority in its collection, storage, treatment, or disposal
or (b) is defined or classified as hazardous, dangerous or toxic pursuant to any
legal requirement.

 

14. IBX Center Property shall mean the real property on which, and the building
in which, an IBX Center is located.

15. IBX Centers shall mean, for each Customer, the Internet Business Exchange
Centers leased or owned by Equinix in which Customer licenses Licensed Spaces or
receives Services from Equinix pursuant to an Order.

16. Laws shall mean all applicable federal, state, local, municipal or other
laws, regulations, rules, ordinances, rulings, decrees, orders, directives,
requirements, codes (including building codes), and as they may be instituted or
amended from time to time.

17. Licensed Space shall mean, for each Customer, the areas licensed by a
Customer under the Customer’s Master Service Agreement and as identified in the
Orders as to the amount of space. For each Licensed Space, Equinix will
determine at all times during the term the exact location in the IBX Centers
where the Licensed Space for each Customer will be located, and Equinix will
notify each Customer accordingly.

18. Master Service Agreement shall mean, for each Customer, the Master Service
Agreement executed by Customer and one or more Equinix Entities (or the document
with a similar function if no document entitled Master Service Agreement has
been signed by Customer and one or more Equinix Entities) to which these
Policies are incorporated by reference.

19. Online Order shall mean, for each Customer, an Order for Services placed by
the Customer via the Customer Care Website and accepted by Equinix pursuant to
Equinix’s then current ordering procedures (as well as any amendment to such
Order reflected in a change order agreed to by the parties in accordance with
the terms of the applicable change order, the Order and the Master Service
Agreement).

20. Order shall mean, for each Customer, any Sales Orders, Online Order or Phone
Order between the Customer and Equinix.

21. Phone Order shall mean, for each Customer, an Order for Services placed by
the Customer via telephone and accepted by Equinix pursuant to Equinix’s then
current ordering procedures (as well as any amendment to such Order reflected in
a change order agreed to by the parties in accordance with the terms of the
applicable change order, the Order and the Master Service Agreement).

22. Point of Demarcation Equipment or POD Equipment shall mean (1) patch panels,
DSX panels for category 5 twisted pair, co-axial, single and multi-mode fiber,
or (2) other appropriate (as reasonably determined by Equinix) point of
demarcation equipment.

23. Policies shall mean the procedures, rules, regulations, security practices
and policies adopted by Equinix that are then in effect for the IBX Centers,
including these Internet Business Exchange Center Policies, and as they may be
amended from time to time by Equinix.

 

24. Ports shall mean all wiring, connections, circuitry and utility ports at the
POD Equipment.

25. Redundant Circuit Pair shall mean two identical power circuits installed in
the same cabinet or rack, neither of which is a part of another pair of circuits
in the same cabinet or rack.

26. Sales Order shall mean, for each Customer, a written order for services (as
well as any amendment to such Order reflected in a change order agreed to by the
Parties in accordance with the terms of the applicable change order, the Order
and the Master Service Agreement).

 

D-9

--------------------------------------------------------------------------------

27. Sublicensed Space shall mean the portion of the Licensed Space sublicensed
to a Sublicensee by a Customer pursuant to the terms of the Customer’s Master
Service Agreement.

28. Sublicensee shall mean a customer of a Customer or other third party who
sublicenses all or part of the Licensed Space from such Customer.

29. Unordered Service shall mean an Equinix Service used by Customer without an
Order for such Service.

 

D-10

--------------------------------------------------------------------------------

CONFIDENTIAL TREATMENT REQUESTED

 

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

 

LOGO [g19256img001.jpg]    Sales Order   

 

Customer Name:    Account Manager:    Sales Order Number:
Salesforce.com    Tom Offenbach    A0Q0A000AC

IBX Center:

 

[***]

   For Equinix Use:   

Sales Order Effective Date: 5/24/05

 

(To be completed by Equnix)

 

Section A: Space and Colocation Services

   Service Term: through 1/31/07

Space Type                    Private Cage

  

 

Space and Colocation Service

   Quantity    NRC per Unit    MRC per Unit    Non-Recurring
Charges    Monthly
Recurring
Charges

19” Open Cabinet-Equivalent - CAB90002

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 20-amp, 208 V AC single-phase - POW00035

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 20-amp, 208 V AC single-phase redundant - POW00042

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 30-amp, 208 V AC single-phase - POW00036

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 30-amp, 208 V AC single-phase redundant - POW00043

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 50-amp, 208 V AC single-phase - POW00038

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 20-amp, 120 V AC - POW00003

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Cross Connect - CC 90002

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

lnter-IBX GigE (CC00185)

   [***]    $ [***]    $ [***]    $ [***]    $ [***]       $ —      $ —      $
—      $ —         $ —      $ —      $ —      $ —         $ —      $ —      $
—      $ —  

350 square feet of office flex space

   [***]    $ [***]    $ [***]    $ [***]    $ [***]                       

SALES ORDER TOTAL

            $ [***]    $ [***]                       

This sales order (the “Sales Order”) is between Equinix Operating Co. Inc.
(“Equinix”) and the customer identified above (“Customer”), who wishes to order
the products and/or services set forth above (each a “Service”).

Unless otherwise agreed to by the parties in writing, each Service shall be
delivered at the Internet Business Exchange Center identified above (“IBX
Center”). Notwithstanding anything in this Sales Order to the contrary, this
Sales Order is governed by, and incorporated by reference in, the Master Service
Agreement (or the document with a similar function if no document entitled
Master Service Agreement has been signed by the parties) having an effective
date of 17 May, 2005 between Customer and Equinix Inc., and/or one or more of
its wholly-owned subsidiaries (“Agreement”). All exhibits, addenda and policy
documents referenced in this Sales Order are incorporated by reference in this
Sales Order, and therefore in the Agreement. The meanings of all capitalized
terms defined in this Sales Order shall apply whenever such terms are used in
this Sales Order, unless otherwise stated in this Sales Order. For purposes of
this Sales Order the terms “monthly recurring charges” and “MRC” may be used
interchangeably, and the term “non-recurring charges” and “NRC” may be used
interchangeably.

Notwithstanding anything to the contrary in the Agreement, the term of this
Sales Order shall begin on the date this Sales Order is signed by both parties
(the “Sales Order Effective Date”), and this Sales Order shall remain in effect
until the last Service Term (as defined below) in effect expires or is
terminated pursuant to the Agreement, including this Sales Order. Each Service
in this Sales Order shall have a “Service Term”, which for each Service shall
begin on the Billing Commencement Date (defined below) and end upon completion
of the period of time designated above as the Service Term. In addition, for
each Service, the initial Service Term for such Service shall automatically
renew for additional terms of three (3) months each, unless either party
notifies the other party at least ninety (90) days prior to the end of the
then-current Service Term for such Service that it has elected to terminate the
Service Term for such Service, in which event the Service Term for such Service
will terminate at the end of such then-current Service Term. Notwithstanding
anything to the contrary in this Sales Order, (a) Equinix’s provision of any
Service, and Customer’s use of such Service, are at all times governed by the
Agreement, even if Customer begins using such Service prior to the beginning of
its Service Term and (b) under no circumstances will a Service Term for any
Service in this Sales Order survive the termination of this Sales Order.

Notwithstanding anything to the contrary in the Agreement, (a) if the Agreement
expires prior to the expiration of this Sales Order’s then-current term, all of
the terms and conditions of the Agreement (including limitation of liability and
indemnification) will continue to apply to this Sales Order and all Services,
until this Sales Order expires or is terminated, and (b) if the Agreement is
terminated by either party prior to its full term, then this Sales Order, if
still in effect, shall terminate upon the termination of the Agreement. If the
Equinix entity providing the products and/or services set forth above (the
“Equinix Provider”) is not currently a party to the Agreement, notwithstanding
anything in the Agreement to the contrary, the parties agree that the execution
of the Sales Order shall automatically (i.e., without further action by either
party) result in the Equinix Provider becoming, as of the Sales Order Effective
Date, a party to the Agreement (such that all references to Equinix under the
Agreement, including, without limitation, references to limitation of liability
and indemnification, shall be deemed to include the Equinix Provider, as well as
any Equinix entities that were already parties to the Agreement). Any change by
Equinix to the prices set forth above shall be made in accordance with the
Agreement. Prices shown above do not include any applicable taxes, surcharges
and shipping charges which are the responsibility of the Customer.

This Sales Order shall be of no force or effect unless (a) it is executed by
both parties and (b) Customer and Equinix have entered into a currently
effective Agreement under which this Sales Order is executed. Customer agrees to
provide Equinix access to its cage, cabinets, racks and/or equipment as
necessary for the installation of the Services as set forth in this Sales Order
in accordance with this Agreement

For purposes of this Sales Order, a 19" Open Cabinet Equivalent means a
footprint equal to [***] square feet.

 

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CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

 

Customer Name:
   Account Manager:    Sales Order Number:
Salesforce.com    Tom Offenbach    A0Q0A000AC

Customer agrees to pay the Waiver of Subrogation Fee set forth above in exchange
for Equinix’s agreement to obtain the waivers of subrogation that Equinix is
required to obtain pursuant to Section 7(c) of the Agreement.

Billing:

Notwithstanding anything to the contrary, Customer’s obligation to pay the total
monthly recurring charges and total non-recurring charges set forth in Section A
shall begin twenty-one (21) days after the Sales Order Effective Date (the
“Billing Commencement Date”). If Equinix fails to deliver a Service by the
applicable Billing Commencement Date, and such failure is not caused by Customer
or Customer’s contractors or agents, Customer shall not be obligated to pay for
such Service until Equinix delivers such Service.

If Equinix is unable to deliver any Service on or before the Billing
Commencement Date because Customer has failed to provide Equinix with the
information necessary to deliver such Service (e.g., configuration information).
Customer shall be billed for such Service beginning on the Billing Commencement
Date even if such Service has not been delivered.

Customer may order services in addition to the cabinets set forth on this Sales
Order for the Cage (defined below) (such additional services (including services
other than cabinets set forth in this Sales Order), “Additional Services”).
Services delivered by Equinix in space other than the Cage are not Additional
Services.

Notwithstanding anything to the contrary in this Sales Order:

1. Prior to February 1, 2006, Customer shall pay the monthly recurring charges
agreed to by Equinix and Customer for Additional Services in the applicable
orders for such Additional Services.

2. Beginning February 1, 2006, Customer shall pay monthly recurring charges for
Additional Services each month equal to the greater of i) the sum of the monthly
recurring charges agreed to by Equinix and Customer for Additional Services in
the applicable orders or ii) $[***].

3. Beginning August 1, 2006, Customer shall pay monthly recurring charges for
Additional Services each month equal to the greater of i) the sum of the monthly
recurring charges agreed to by Equinix and Customer for Additional Services in
the applicable orders or ii) $[***].

Notwithstanding anything to the contrary in this Sales Order. Customer will pay
the nonrecurring charges for Additional Services as set for in the applicable
orders for such services and in the Agreement. For the avoidance of doubt,
Customer shall pay monthly recurring charges and nonrecurring charges for
cabinets as set forth in the first two paragraphs of this “Billing” section in
addition to the charges for Additional Services.

Equinix will reserve out of the power delivery capacity available to the Cage
(defined below) [***] of electrical power to be made available to Customer in
increments requested by Customer through circuit orders (including the circuits
ordered on this Sales Order). Such electrical power will be UPS critical power
in an N+1 configuration. Equinix will further provide cooling capacity in the
Cage to meet all requirements set forth in the Agreement (including Exhibit C of
the Agreement and the Policies as defined in the Agreement). For the avoidance
of doubt, a Temperature Irregularity or a Humidity Irregularity (as defined in
Exhibit C of the Agreement) does not constitute Equinix’s failure to provide
cooling capacity as contemplated in the prior sentence (the “Cooling Capacity”).
Equinix’s failure to provide Cooling Capacity means Equinix’s failure to provide
the infrastructure reasonably necessary to provide the Cooling Capacity.

Power Cap:

Customer may not draw more than an aggregate of [***] (the “Power Cap”) in the
cage depicted in Attachment 1 of this Sales Order (the “Cage”). In the event
that Equinix measures Customer’s draw in the Cage and such draw exceeds the
Power Cap. Equinix may require Customer to reduce the power draw in the Cages to
the Power Cap within twenty-four (24) hours of such measurement. In the event
that Customer’s power draw in the Cage exceeds the Power Cap three (3) times in
a calendar month. Equinix may disconnect power circuits until the aggregate
rated capacity of all circuits in the Cage equals the Power Cap. Customer shall
pay Equinix’s Smart Hands rate for Equinix’s measurement of draw in the Cage. In
the event that Equinix fails to make [***] of power available to Customer in the
Cage. Equinix will be responsible for Customer’s actual and direct out of pocket
costs and damages resulting from such failure, not to exceed [***]. For the
avoidance of doubt, a Power Outage, as defined in Exhibit C of the Agreement,
does not constitute Equinix’s failure to make power available as contemplated in
the prior sentence. Equinix’s failure to make the power available means
Equinix’s refusal to install or energize such power or to fail to maintain the
infrastructure required to deliver such power.

 

Customer to complete:     Equinix to complete:

Authorized Signature

 

/s/ David Schellhase

   

Authorized Signature

 

/s/ Monica Brown Andrews

Printed name:

 

David Schellhase

   

Printed name:

 

Monica Brown Andrews

Director of Customer Contracts

Title:

 

VP & General Counsel

   

Title:

 

Date signed:

 

17 May, 2005

   

Date signed:

 

5/24/05

Billing Information      

Billing Contact Name:

 

Accounts Payable

    Please fax a signed copy of this Sales Order to:

Billing Address:

 

Salesforce.com, Inc.

   

(650) 618-1857

 

The Landmark@one Market, # 300

     

San Francisco, CA 94105

   

and mail two sets of originals to:

Phone Number:

 

(415) 901-7000

   

E-mail Address:

 

AccountsPayable@salesforce.com

   

Equinix

Attn: Contracts

301 Velocity Way, 5th Floor

Foster City, CA 94404

Please sign and return all referenced exhibits, addenda and/or policy documents
with this order. Failure to do so may result in a delay in processing.

 

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[GRAPHIC 1]

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[GRAPHIC 2]

--------------------------------------------------------------------------------

CONFIDENTIAL TREATMENT REQUESTED

 

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

 

LOGO [g19256img001.jpg]    Sales Order   

 

Customer Name:

Salesforce.com

  

Account Manager:

Tom Offenbach

  

Sales Order Number:

A0B0A0001T

IBX Center:

[***]

   For Equinix Use:   

Sales Order Effective Date: 5-24-05

(To be completed by Equinix)

Section A: Space and Colocation Services

Service Term: through 1/31/07

 

Space Type                    Private Cage

 

Space and Colocation Services

   Quantity    NRC
per
Unit    MRC
per
Unit    Non-Recurring
Charges    Monthly
Recurring
Charges

19” Open Cabinet-Equivalent - CAB90002

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 20-amp, 208 VAC single-phase - POW00035

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 20-amp, 208 V AC single-phase redundant - POW00042

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power- 30-amp, 208 V AC single-phase - POW00036

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power- 30-amp, 208 V AC single-phase redundant - POW00043

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 50-amp, 208 V AC single-phase - POW00038

   [***]    $ [***]    $ [***]    $ [***]    $ [***]

Power - 20-amp, 120 V AC - POW00003

   [***]    $ [***]    $ [***]    $ [***]    $ [***]         —        —       
—        —  

Cross Connect (CAT, Fiber, Coax) - CC90002

   [***]    $ [***]    $ [***]    $ [***]    $ [***]         —        —       
—        —                 —        —  

Waiver of Subrogation Fee

   [***]    $ [***]      —      $ [***]      —  

950 square feet of office flex space

   [***]    $ [***]    $ [***]    $ [***]    $ [***]                       

SALES ORDER TOTAL

            $ [***]    $ [***]                       

This sales order (the “Sales Order”) is between Equinix, Inc. (“Equinix”) and
the customer identified above (“Customer”), who

wishes to order the products and/or services set forth above (each a “Service”).

Unless otherwise agreed to by the parties in willing, each Service shall be
delivered at the Internet Business Exchange Center identified above (“IBX
Center”). Notwithstanding anything in this Sales Order to the contrary, this
Sales Order is governed by, and incorporated by reference in, the Master Service
Agreement (or the document with a similar function if no document entitled
Master Service Agreement has been signed by the parties) having an effective
date of 17 May, 2005 between Customer and Equinix Inc., and/or one or more of
its wholly-owned subsidiaries (“Agreement”). All exhibits, addenda and policy
documents referenced in this Sales Order are incorporated by reference in this
Sales Order, and therefore in the Agreement. The meanings of all capitalized
terms defined in this Sales Order shall apply whenever such terms are used in
this Sales Order, unless otherwise stated in this Sales Order. For purposes of
this Sales Order the terms “monthly recurring charges” and “MRC” may be used
interchangeably, and the term “non-recurring charges” and “NRC” may be used
interchangeably.

Notwithstanding anything to the contrary in the Agreement, the term of this
Sales Order shall begin on the date this Sales Order is signed by both parties
(the “Sales Order Effective Date”), and this Sates Order shall remain in effect
until the last Service Term (as defined below) in effect expires or is
terminated pursuant to the Agreement, including this Sales Order. Each Service
in this Sales Order shall have a “Service Term”, which for each Service shall
begin on the Billing Commencement Date (defined below) and end upon completion
of the period of time designated above as the Service Term. In addition, for
each Service, the initial Service Term for such Service shall automatically
renew for additional terms of three (3) months each, unless either party
notifies the other party at least ninety (90) days prior to the end of the
then-current Service Term for such Service that it has elected to terminate the
Service Term for such Service, in which event the Service Term for such Service
will terminate at the end of such then-current Service Term. Notwithstanding
anything to the contrary in this Sales Order, (a) Equinix’s provision of any
Service, and Customer’s use of such Service, are at all times governed by the
Agreement, even if Customer begins using such Service prior to the beginning of
its Service Term and (b) under no circumstances will a Service Term for any
Service in this Sales Order survive the termination of this Sales Order.

Notwithstanding anything to the contrary in the Agreement, (a) if the Agreement
expires prior to the expiration of this Sales Order’s then-current term, all of
the terms and conditions of the Agreement (including limitation of liability and
indemnification) will continue to apply to this Sales Order and all Services,
until this Sales Order expires or is terminated, and (b) if the Agreement is
terminated by either party prior to its full term, then this Sales Order, if
still in effect, shall terminate upon the termination of the Agreement. If the
Equinix entity providing the products and/or services set forth above (the
“Equinix Provider”) is not currently a party to the Agreement, notwithstanding
anything in the Agreement to the contrary, the parties agree that the execution
of the Sales Order shall automatically (i.e., without further action by either
party) result in the Equinix Provider becoming, as of the Sales Order Effective
Date, a party to the Agreement (such that all references to Equinix under the
Agreement, including, without limitation, references to limitation of liability
and indemnification, shall be deemed to include the Equinix Provider, as well as
any Equinix entities that were already parties to the Agreement). Any change by
Equinix to the prices set forth above shall be made in accordance with the
Agreement. Prices shown above do not include any applicable taxes, surcharges
and shipping charges which are the responsibility of the Customer.

This Sales Order shall be of no force or effect unless (a) it is executed by
both parties and (b) Customer and Equinix have entered into a currently
effective Agreement under which this Sales Order is executed. Customer agrees to
provide Equinix access to its cage, cabinets, racks and/or equipment as
necessary for the installation of the Services as set forth in this Sales Order
in accordance with this Agreement.

 

LOGO [g19256img_002.jpg]    Page 1 of 2

--------------------------------------------------------------------------------

CONFIDENTIAL TREATMENT REQUESTED

*** Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [***]. A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

 

Customer Name:

Salesforce.com

  

Account Manager:

Tom Offenbach

  

Sales Order Number:

A0B0A0001T

For purposes of this Sales Order, a 19” Open Cabinet Equivalent means a
footprint equal to [***] square feet.

Customer agrees to pay the Waiver of Subrogation Fee set forth above in exchange
for Equinix’s agreement to obtain the waivers of subrogation that Equinix is
required to obtain pursuant to Section 7(c) of the Agreement.

Billing:

Notwithstanding anything to the contrary, Customer’s obligation to pay the total
monthly recurring charges and total non-recurring charges set forth in Section A
shall begin twenty-one (21) days after the Sales Order Effective Date (the
“Billing Commencement Date”). If Equinix fails to deliver a Service by the
applicable Billing Commencement Date, and such failure is not caused by Customer
or Customer’s contractors or agents, Customer shall not be obligated to pay for
such Service until Equinix delivers such Service.

If Equinix is unable to deliver any Service on or before the Billing
Commencement Date because Customer has failed to provide Equinix with the
information necessary to deliver such Service (e.g., configuration information),
Customer shall be billed for such Service beginning on the Billing Commencement
Date even if such Service has not been delivered.

Equinix will reserve out of the power delivery capacity available to the Cage
(defined below), 900 kW of electrical power to be made available to Customer in
increments requested by Customer through circuit orders (including the circuits
ordered on this Sales Order). Such electrical power will be UPS critical power
in an N+1 configuration. Equinix will further provide cooling capacity in the
Cage to meet all requirements set forth in the Agreement (including Exhibit C of
the Agreement and the Policies as defined in the Agreement). For the avoidance
of doubt, a Temperature Irregularity or a Humidity Irregularity (as defined in
Exhibit C of the Agreement) does not constitute Equinix’s failure to provide
cooling capacity as contemplated in the prior sentence (the “Cooling Capacity”).
Equinix’s failure to provide Cooling Capacity means Equinix’s failure to provide
the Infrastructure reasonably necessary to provide the Cooling Capacity.

Power Cap:

Customer may not draw more than an aggregate of [***] (the “Power Cap”) in the
cage depicted in Attachment 1 of this Sales Order (the “Cage”). In the event
that Equinix measures Customer’s draw in the Cage and such draw exceeds the
Power Cap, Equinix may require Customer to reduce the power draw in the Cages to
the Power Cap within twenty-four (24) hours of such measurement. In the event
that Customer’s power draw in the Cage exceeds the Power Cap three (3) times in
a calendar month, Equinix may disconnect power circuits until the aggregate
rated capacity of all circuits in the Cage equals the Power Cap. Customer shall
pay Equinix’s Smart Hands rate for Equinix’s measurement of draw in the Cage. In
the event that Equinix fails to make [***] of power available to Customer in the
Cage. Equinix will be responsible for Customer’s actual and direct out of pocket
costs and damages resulting from such failure, not to exceed [***]. For the
avoidance of doubt, a Power Outage, as defined in Exhibit C of the Agreement,
does not constitute Equinix’s failure to make power available as contemplated in
the prior sentence. Equinix’s failure to make the power available means
Equinix’s refusal to install or energize such power or to fail to maintain the
infrastructure required to deliver such power.

 

Customer to complete:     Equinix to complete: Authorised Signature  

/s/ David Sehellhase

    Authorised Signature  

/s/ Monica Brown Andrews

Printed name:

 

David Sehellhase

   

Printed name:

 

Monica Brown Andrews

Title:

 

VP & General Counsel

   

Title:

 

Director of Customer Contracts

Date signed:

 

17 May, 2005

   

Date signed:

 

5/25/05

 

Billing Information:   Billing Contact Name:  

Accounts Payable

 

Please fax a signed copy of this Sales Order to:

Billing Address:

 

Salesforce.Com, Inc.

   

The Landmark@Due Market, # 300

 

(650) 618-1857

 

San Franciso, CA 94105

 

Phone Number:

 

415 901 7000

 

and mail two sets of originals to:

Email Address:

 

Accounts Payable@salesforce.com

     

Equinix

     

Attn: Contracts

   

301 Velocity Way, 5th Floor

Foster City, CA 94404

Please sign and return all referenced exhibits, addenda and/or policy documents
with this order. Failure to do so may result in a delay in processing.

 

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