Exhibit 10.3

“***” = CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN OMITTED AND HAVE BEEN
SEPARATELY FILED WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO AN
APPLICATION FOR CONFIDENTIAL TREATMENT UNDER RULE 24B-2 UNDER THE SECURITIES
EXCHANGE ACT OF 1934, AS AMENDED

Amendment No. 02 to Services Agreement

The terms and conditions of that certain Services Agreement dated August 19,
2008, by and between Health Net, Inc. (“Health Net”) and International Business
Machines Corporation (“IBM”), herein referred to as the “Agreement” shall be
further amended as set forth in this amendment dated and effective as of
August 19, 2008 (“Amendment No. 02”). All capitalized terms used herein and not
otherwise defined herein shall have the meanings given them in the Agreement.

For good and valuable consideration, the receipt and sufficiency of which is
hereby acknowledged, Health Net and IBM hereby agree as follows:

1. GENERAL

The Parties wish to effect an amendment to Section 9.3(c)(iii), Taxes, in the
General Terms and Conditions of the Agreement to make the final subclause
(iii) within that section effective after June 30, 2009. IBM and Health Net
acknowledge the complexities associated with the billing calculations for tax
compliance, specifically regarding the voice and data elements of the Services.
Both Parties agree that reasonable efforts are being taken on behalf of both
Parties to ensure tax invoicing compliance as soon as possible. As a result of
AT&T’s circuit migration not being complete and the occurrence of other events
generally affecting certain tax calculations, both Parties agree that the timely
invoicing of taxes will not be required until after June 30, 2009.

2. CHANGES TO THE GENERAL TERMS AND CONDITIONS

Section 9.3 (Taxes)(c)(iii) of the General Terms and Conditions of the Agreement
is hereby amended by:

a. deleting the following clause in its entirety:

Health Net shall be responsible for any sales, use, excise, value-added,
services, consumption or other tax existing as of the Effective Date that is
assessed on the provision of the Services as a whole, or on any particular
Service by any governmental or taxing authority within the United States;
provided, however, that (i) Supplier invoices reflect on a current basis (and in
any event before any such tax becomes due and payable) the amount of any such
tax in each jurisdiction and the taxable Services to which such tax relates,
(iii) if Supplier fails to reflect on its invoice any such tax on a current
basis, Supplier shall be financially responsible for any penalties and interest
assessed by the taxing authority with respect to such tax, and (iii) if Supplier
fails to reflect any such tax on a Supplier invoice within *** days after such
tax should have been invoiced, Supplier shall be financially responsible for the
full amount of such tax, including any penalties and interest. Subject to Health
Net’s right to terminate the Agreement relating to taxes set forth in
Section 16.1(h), Health Net shall bear the responsibility for any sales, use,
excise, value-added, services, consumption or other tax becoming applicable
during the Term (or that is increased during the Term) that is assessed on the
provision of the Services as a whole, or on any

 

Amendment No. 02 to Health Net/IBM Services Agreement    Page 1 of 2

HEALTH NET AND IBM CONFIDENTIAL AND PROPRIETARY. DO NOT COPY. DO NOT
DISSEMINATE.

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particular Service by any governmental or taxing authority within the United
States (subject to items (i)-(ii) above).

and

b. replacing it with the following new clause:

(iii) Health Net shall be responsible for any sales, use, excise, value-added,
services, consumption or other tax existing as of the Effective Date that is
assessed on the provision of the Services as a whole, or on any particular
Service by any governmental or taxing authority within the United States;
provided, however, that (i) Supplier invoices reflect on a current basis (and in
any event before any such tax becomes due and payable) the amount of any such
tax in each jurisdiction and the taxable Services to which such tax relates,
(ii) if Supplier fails to reflect on its invoice any such tax on a current
basis, Supplier shall be financially responsible for any penalties and interest
assessed by the taxing authority with respect to such tax, and (iii) if, after
June 30, 2009, Supplier fails to reflect any such tax on a Supplier invoice
within *** days after such tax should have been invoiced, Supplier shall be
financially responsible for the full amount of such tax, including any penalties
and interest. Subject to Health Net’s right to terminate the Agreement relating
to taxes set forth in Section 16.1(h), Health Net shall bear the responsibility
for any sales, use, excise, value-added services, consumption or other tax
becoming applicable during the term (or that is increased during the Term) that
is assessed on the provision of the Services as a whole, or on any particular
Service by any governmental or taxing authority within the United States
(subject to items (i)-(ii) (iii) above).

Except for the modifications set forth herein, all of the other terms and
conditions of the Agreement (including its Schedules and Exhibits) remain in
full force and effect. EACH PARTY ACKNOWLEDGES THAT IT HAS READ AND UNDERSTANDS
THIS AMENDMENT NO. 02 AND AGREES TO BE BOUND BY THE TERMS HEREOF.

IN WITNESS WHEREOF, Health Net and IBM have each caused this Amendment No. 02 to
the Agreement to be signed and delivered by its duly authorized officer.

 

HEALTH NET, INC.

  

INTERNATIONAL BUSINESS

MACHINES CORPORATION

Signed:   /s/ Roberta Stocker                

  

Signed:   /s/ Fernando A. Morgan                

Name (Print):  Roberta Stocker

  

Name (Print):   Fernando A. Morgan

Title:   Director, IT Governance

  

Title:   Sr PE IBM

Date:   4/22/09

  

Date:   4/22/2009

 

Amendment No. 02 to Health Net/IBM Services Agreement

   Page 2 of 2

HEALTH NET AND IBM CONFIDENTIAL AND PROPRIETARY. DO NOT COPY. DO NOT
DISSEMINATE.