Exhibit 10.4

 

GSI COMMERCE SOLUTIONS, INC.

 

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AMENDED AND RESTATED E-COMMERCE AGREEMENT

 

BETWEEN

 

GSI COMMERCE SOLUTIONS, INC.

 

AND

 

PALMONE, INC.

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AMENDED AND RESTATED E-COMMERCE AGREEMENT

 

This Amended and Restated E-Commerce Agreement, dated as of May 10, 2004 (the
“Agreement”), is made and entered into by and between GSI Commerce Solutions,
Inc., a Pennsylvania corporation (“GSI”), and palmOne, Inc. (formerly Palm,
Inc.), a Delaware corporation (the “Company”).

 

Recitals

 

WHEREAS, GSI and the Company entered into an E-Commerce Agreement, dated as of
June 14, 2002 (the “Effective Date”), as amended as of December 3, 2002 (the
“Original Agreement”);

 

WHEREAS, GSI and the Company wish to amend and restate the Original Agreement,
effective as of the Effective Date;

 

WHEREAS, GSI is in the business of, among other things, developing and operating
e-commerce businesses for retailers and manufacturers and providing for those
companies GSI’s proprietary technology, Web Site design and development
capabilities, order processing capabilities, customer service capabilities,
fulfillment capabilities and centralized inventory management to enable those
companies to offer e-commerce to their customers;

 

WHEREAS, the Company is in the business of developing, manufacturing and selling
Palm Products (as defined below) and is the owner of the Company Site (as
defined below);

 

WHEREAS, the Company desires to have GSI create the Company Stores (as defined
below) that will offer Merchandise (as defined below) for sale and that can be
accessed directly through the Designated URLs (as defined below) or through
fixed links that will appear on pages of the Company Site, including the Home
Page (as defined below) of the Company Site;

 

WHEREAS, the Company has made a substantial investment to establish its trade
names among consumers and distributors so as to create a retail image connoting
a specific manner in which merchandise is presented and sold by the Company;

 

WHEREAS, both the Company and GSI recognize that the overall success of the
Company Stores depends on consumers perceiving the Company Stores to be an
extension of the Company Site;

 

WHEREAS, the Company and GSI desire to have GSI provide to the Company a
complete solution by which the Company and/or its Affiliates will sell
Merchandise through the Internet during the Term (as defined below) of this
Agreement; and

 

WHEREAS, the Company desires to obtain e-commerce capability from GSI in a
manner that allows the Company to protect its Trademarks and that will
complement the Company Site.

 

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NOW, THEREFORE, in reliance upon the above recitals (which are made a part of
the Agreement below) and in consideration of the mutual promises and covenants
contained in this Agreement, the Company and GSI (each a “Party” and
collectively, the “Parties”), intending to be legally bound, agree as follows:

 

Section 1. Definitions.

 

Whenever used in this Agreement, the following capitalized terms shall have the
following specified meanings:

 

1.1 “Affiliate” means, as to any Person, any other Person that, directly or
indirectly, is controlled by, is under common control with or controls such
Person, but only as long as such control exists. For this purpose, control means
ownership or voting rights over at least 50% of the outstanding voting or equity
securities of the Person in question or the power to direct or cause the
direction of management or policies of such Person, whether through voting
securities, by contract or otherwise.

 

1.2 “Aggregate Information” means any information or data derived from Customer
Information which is not specific to a Person, does not refer to or identify any
specific Person, and cannot be used, alone or in conjunction with any other
information, to identify any specific Person.

 

1.3 “Company Content” means the following content or information owned or
controlled (e.g., by license or otherwise) by the Company or its Affiliates and
furnished by the Company or its Affiliates to GSI in accordance with the terms
of this Agreement: text, graphics, photographs, video, audio and/or other data
or information and e-mail addresses furnished by the Company for use in
connection with the Company Stores and Specialized Stores.

 

1.4 “Company Site” means that Web Site, the primary Home Page for which is
identified by the URL, www.palmone.com (and any successor or replacement Web
Site).

 

1.5 “Company Stores” means the Web Sites, as operated by GSI pursuant to this
Agreement, the primary Home Pages for which are identified by the Designated
URLs (and any successor or replacement Web Sites).

 

1.6 “Company Stores Functionality” means, collectively: (a) functionality and
features available on the Company Stores and/or Specialized Stores that GSI may
make available from time to time, and (b) any future equivalents, improvements
and enhancements of any of the foregoing.

 

1.7 “Company Stores Links” means links to the Company Stores which are to be
created on the Company Site pursuant to this Agreement, and which, in each case,
shall be as described in Schedule “A”.

 

1.8 “Confidential Information” means all nonpublic information relating to a
Party or its Affiliates that is designated as confidential or that, given the
nature of the information or the circumstances surrounding its disclosure,
reasonably should be considered as confidential. Confidential Information
includes, without limitation, (a) all nonpublic information relating to a
Party’s or its Affiliates’ technology, customers, business plans, promotional
and marketing activities, finances and other business affairs, and (b) all third
party information that a Party or its Affiliates is obligated to keep
confidential. Confidential Information may be contained in tangible materials,
such as drawings, data, specifications, reports and computer programs, or may be
in the nature of unwritten knowledge. Neither Party shall have any obligation to
maintain the confidentiality of Confidential Information that (i) has become
publicly available without breach of this Agreement, (ii) can be shown by
documentation to have been known to the receiving Party at the time of its
receipt from the disclosing Party or its Affiliates, (iii) is

 

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received from a third party who did not acquire or disclose such information by
a wrongful or tortious act, or (iv) can be shown by documentation to have been
independently developed by the receiving Party without reference to any
Confidential Information.

 

1.9 “Customer” means a Person who accesses any of the Company Stores, the
Wireless Products Store or Specialized Stores in any manner, whether or not a
purchase is made.

 

1.10 “Customer Information” means the name, mailing address, telephone number,
e-mail address, Order and Order processing information and any other identifying
information provided by or obtained from Customers through the Company Stores,
the Wireless Products Store or the Specialized Stores; provided, however,
Customer Information does not include (i) any information that either GSI or the
Company owns or to which GSI or the Company has the rights and which is obtained
from Customers other than through transactions contemplated under this
Agreement, (ii) Aggregate Information, or (iii) Financial Information.

 

1.11 “Designated URLs” means www.store.palmone.com or any successor or
replacement URL and www.store.palmone.com/outlet or any successor or replacement
URL.

 

1.12 “Extended Warranty” means a warranty for Palm Products offered for sale
through the Company Stores, the Wireless Products Store or Specialized Stores
which is administered solely by the Company or a third party on its behalf and
the obligations under which are performed solely by the Company or a third party
on its behalf.

 

1.13 “Financial Information” means all information relating to the financial
performance and/or operations of the Company Stores, the Wireless Products Store
and Specialized Stores which is not specific to a Person, does not refer to or
identify any specific Person, and cannot be used, alone or in conjunction with
other information, to identify any specific Person.

 

1.14 “Gross Revenue” means all cash consideration (not including any portion of
payment made through the redemption of coupons, discount codes, credits or
On-Line Gift Certificates, but including the sale of On-Line Gift Certificates)
received from Customers for Orders of Merchandise, taxes, duties, shipping and
handling services and the provision of gift wrapping and other value added
services through this Agreement, including amounts received in connection with
Orders of Merchandise which result in returns.

 

1.15 “GSI Content” means any and all content or information owned or controlled
(e.g., by license or otherwise) by GSI or its Affiliates, including text,
graphics, photographs, video and audio, and furnished by GSI or its Affiliates
in connection with the Company Stores, the Wireless Products Store or the
Specialized Stores or otherwise in connection with the performance of its
obligations under this Agreement.

 

1.16 “Home Page” means, with respect to a Web Site, the Web page designated by
the operator of the Web Site as the initial and primary end user interface for
the Web Site.

 

1.17 “Intellectual Property Rights” means any and all now known or hereafter
known tangible and intangible (a) rights associated with works of authorship
throughout the universe, including but not limited to copyrights, moral rights,
and mask-works, (b) trademark, trade dress and trade name rights and similar
rights, (c) trade secret rights, (d) patents, designs, algorithms and other
industrial property rights, (e) all other intellectual and industrial property
rights of every

 

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kind and nature throughout the universe and however designated (including domain
names, logos, “rental” rights and rights to remuneration), whether arising by
operation of law, contract, license, or otherwise, and (f) all registrations,
initial applications, renewals, extensions, continuations, divisions or reissues
hereof now or hereafter in force (including any rights in any of the foregoing).

 

1.18 “Internet” means the system of computer networks interconnected with
routers, worldwide in scope, that facilitates data communication services such
as remote login, file transfer, electronic mail, and the Web, and any successor
to such system.

 

1.19 “Launch Date” means, with respect to each of the Company Stores and
Specialized Stores, the date on which such Company Store or Specialized Store,
as operated by GSI hereunder, is first made available to the public on the Web.

 

1.20 “Look and Feel” means the appearance, coloring, graphics, fonts, logos and
other look and feel characteristics of a Web Site which are unique to the Web
Site and are consistent from page to page and which indicate a common identity
of the various pages and identify such pages as forming a part of a single Web
Site.

 

1.21 “Merchandise” means Palm Products, Non-Palm Products, Extended Warranties
and Service Contracts which are offered for sale through the Company Stores, the
Wireless Products Store and/or Specialized Stores from time to time.

 

1.22 “Merchandise Cost of Sales” means, with respect to (i) Palm Products, the
amount payable by GSI to the Company for such Palm Products pursuant to Section
3.6 hereof, and (ii) Non-Palm Products, GSI’s actual out of pocket cost of such
products, including applicable transportation fees to GSI’s warehouse but
excluding any and all other fixed or variable costs.

 

1.23 “Merchandise Revenue” means [*].

 

1.24 “Non-Palm Products” means products which are offered for sale through the
Company Stores, the Wireless Products Store and/or Specialized Stores, other
than Palm Products.

 

1.25 “On-Line Gift Certificates” means gift certificates, pre-programmed cards,
and other forms of credit in fixed denominations redeemable only through the
Company Stores, the Wireless Products Store or Specialized Stores.

 

1.26 “Open-Box Return” means a Palm Product returned by a Customer and not
salable as “new” but salable if properly marked as “Open-Box”, as determined by
GSI after using good faith efforts to comply with the Testing Specifications (as
defined below).

 

1.27 “Order” means an order for Merchandise made by a Customer.

 

1.28 “Palm COGS” means Merchandise Cost of Sales for Palm Products.

 

1.29 “Palm Products” means (i) products which are manufactured by or on behalf
of the Company and/or its Affiliates and which use or bear the Company’s or its
Affiliates’ Trademarks, including Refurbished Products and Software Products,
and (ii) third-party products sourced by the Company.

 

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1.30 “Palm Revenue” means Merchandise Revenue derived from the sale of Palm
Products.

 

1.31 “Person” means, whether or not capitalized, any individual, corporation
(including any non-profit corporation), general or limited partnership, limited
liability company, joint venture, estate, trust, association, organization,
labor union, or other entity or governmental body.

 

1.32 “Group Order” means a written order by a third party for Merchandise which
(i) is accepted and fulfilled by GSI, and (ii) results in the Group Order
Threshold Amount (as defined below) of cash consideration (not including any
portion of payment made through the redemption of coupons, discount codes or
credits) received by GSI for the sale of Palm Products which are personal
digital assistants; provided, however, that Group Orders shall not include any
orders placed through the Employee Store. For purposes of this definition, the
“Group Order Threshold Amount” shall be $[*] between the Launch Date and the
Re-Launch Date and $[*] on and after the Re-Launch Date.

 

1.33 “Refurbished Product” means a Palm Product not salable as “new” but
reconditioned to be salable if properly marked as “used”, as determined by the
Company.

 

1.34 “Re-Launch Date” means, with respect to the Company Stores and Specialized
Stores, May 29, 2004.

 

1.35 “Secondary URLs” means uniform resource locators other than the Designated
URLs that include one or more of the trade names, trademarks, or service marks
used by the Company or its Affiliates, or any variant of such trade names,
trademarks, or service marks or other references to the Company or the Company’s
business.

 

1.36 “Service Contract” means a service contract (other than Wireless Plans) for
technical support related to Palm Products offered for sale through the Company
Stores, the Wireless Products Store or Specialized Stores which is administered
solely by the Company or a third party on its behalf, and the obligations under
which are performed solely by the Company or a third party on its behalf.

 

1.37 “Services Revenue” means [*].

 

1.38 “Shipping Revenue” means [*].

 

1.39 “Software Product” means a compact disc, multimedia card, secure digital
expansion card containing software to be used in connection with other Palm
Products.

 

1.40 “Specialized Stores” means Web Sites focused on particular customer groups
such as the Education Store, the Employee Store, the Canadian Store (each as
defined below) and other mutually agreed upon Web Sites.

 

1.41 “Technology” means any design, specification, content (which includes
product files, catalogs, images and editorial content), data, database,
software, code, template, user interface, technique, algorithm, method, process,
device, procedure, functionality or other technology or item.

 

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1.42 “Term” is defined in Section 13.1 of this Agreement.

 

1.43 “Trademark” means any trademark, service mark, trade name, URL, domain
name, trade dress, proprietary logo or insignia or other source or business
identifier.

 

1.44 “URL” means the uniform resource locator of a Web Site.

 

1.45 “Web” means the Internet client-server hypertext distributed information
retrieval system known as the World Wide Web.

 

1.46 “Web Site” means any point of presence maintained on the Internet or on any
other public data network. With respect to any Web Site maintained on the World
Wide Web or any successor public data network, such Web Site includes all HTML
pages (or similar unit of information presented in any relevant data protocol)
that either (a) are identified by the same second-level domain (such as
http://www.palm.com) or by the same equivalent level identifier in any relevant
address scheme, or (b) contain branding, graphics, navigation or other
characteristics such that a user reasonably would conclude that the pages are
part of an integrated information or service offering.

 

1.47 “Wireless Plan” means a written plan, agreement or materials established by
a third party carrier or service provider which set forth the rates at which,
and the terms and conditions pursuant to which, wireless voice and data services
and applications for personal digital assistants and/or cellular phones is
provided to Customers.

 

1.48 “Wireless Product” means a personal digital assistant approved for
operation on a carrier network offering data and/or voice service.

 

1.49 “Wireless Products Store” means the Web Site, as operated pursuant to this
Agreement, where Palm Products which are Wireless Products are offered for sale
to Customers by GSI and Wireless Plans are offered for sale to Customers by the
Company (and any successor or replacement Web Site).

 

Section 2. Creation and Operation of the Company Stores and the Wireless
Products Store.

 

2.1 Design and Development; Launch. GSI will design and develop the Company
Stores in accordance with this Agreement. The Company will design and develop
the Wireless Products Store in accordance with this Agreement. The Company
Stores and the Wireless Products Store will be generally comparable in quality,
ease of use and performance as then-current industry standards for e-commerce
Web Sites that sell products and services similar to those then offered through
the Company Stores and Wireless Products Store, respectively. The Company Stores
will contain at a minimum the functionality and features set forth on Schedule
“B” attached to this Agreement and such other functionality and features as may
be agreed upon by the Parties. The Parties will work together in good faith and
use commercially reasonable efforts to cause the Launch Dates for each Company
Store to be as soon as practicable after the Effective Date.

 

2.2 Design Templates; Look and Feel; Approval Rights. The Company Stores will be
comprised of a series of templates (“Design Templates”) developed by GSI and the
Company that will define the format and layout of a page on the Company Stores
and establish the placement and size of content type blocks (e.g. text,
graphics, promotions, advertising,

 

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navigation bar and images). The Look and Feel characteristics of the Company
Stores and the Wireless Products Store will be consistent with that of the
Company Site, or as otherwise agreed upon by the Parties. The Company will
provide GSI with the Company Content necessary for the operation of the Company
Stores in such format as may be agreed upon by the Parties. The Company shall
have the right to approve the overall Design Templates and Look and Feel of the
Company Stores prior to their respective Launch Dates, with such approval not to
be unreasonably withheld or delayed. After the Launch Date for each Company
Store, no material changes to the Design Templates or Look and Feel of such
Company Store will be made without the approval of the Parties.

 

2.3 Hosting, Maintenance and Operations of Company Stores. GSI will host,
maintain and operate the Company Stores in accordance with this Agreement. The
Company will host, maintain and operate the Wireless Products Store in
accordance with this Agreement until the Transition Date (as defined below). GSI
will host, maintain and operate the Wireless Products Store in accordance with
this Agreement after the Transition Date. The equipment and software used by GSI
to host and operate the Company Stores and the security provided by GSI with
respect to the Company Stores, will be at least generally comparable to
then-current prevailing industry standards for e-commerce Web Sites that sell
products and services similar to those then offered through the Company Stores.
GSI agrees that during the Term it will comply with [*]. The Company Stores will
be operated at the Designated URLs and at such other URLs as may be agreed upon
by the Parties. The Wireless Products Store will be operated at the URL
designated by the Company. The Company agrees that GSI will be enabled,
throughout the entire Term, to provide all domain name server services for the
Designated URLs and all Secondary URLs for the Company Stores. Without limiting
the generality of the preceding sentence, throughout the entire Term, the
Company will ensure that (i) the Designated URLs and all Secondary URLs are
registered with Network Solutions Inc. (or another reputable registrar approved
by GSI) in such a way that the Designated URLs and all designated Secondary URLs
point to domain name servers designated and controlled by GSI, (ii) it complies
with the requirements of, and provides GSI with the information set forth on,
Schedule “D” attached to this Agreement with respect to security for and
registration of all URLs for the Company Stores, and (iii) GSI is appointed as
technical contact with Network Solutions, Inc. (or such other approved
registrar) for the Designated URLs and all Secondary URLs. If the Company
notifies GSI that it reasonably believes that GSI’s use of the Company’s
Trademarks on the Company Stores or Specialized Stores is not consistent with
the quality or goodwill of such Trademarks, then GSI will use [*] efforts to
alter such use so that it is consistent with such quality or goodwill.

 

2.4 Order Processing and Fulfillment. Between the Re-Launch Date and the
Transition Date, the Company will be responsible for accurately transmitting to
GSI all information related to Orders through the Wireless Products Store which
is reasonably requested by GSI, in the time period and format reasonably
specified by GSI. GSI will be responsible for all aspects of order processing
and fulfillment for the Company Stores and the Wireless Products Store,
including those functions set forth on Schedule “E” attached to this Agreement.
The order processing and fulfillment services provided by GSI with respect to
the Company Stores will be generally comparable in quality as then-current
prevailing industry standards for e-commerce Web Sites that sell products and
services similar to those then offered through the Company Stores. At the
Company’s request, GSI will ship Palm Products in a manner which requires the
Customer’s signature for delivery. The Order receipt, processing and fulfillment
services provided by GSI with respect to the Company Stores will at a minimum
comply with [*]. GSI will only accept Orders for shipments to addresses in the
United States and APO/FPO addresses and to addresses in such other locations as
are mutually agreed upon

 

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by the Parties; provided, however, that GSI shall also accept Orders for
shipments to addresses in [*} beginning [*] and continuing throughout the Term.
In the event that Wireless Plans are offered on the Company Stores, the Wireless
Products Store or Specialized Stores for credit check and activation by the
applicable carrier or service provider through the Company’s systems, GSI shall
be responsible for (i) handling Customer and order information transmitted by
the Company for the purposes of order processing per Schedule “E”, and (ii)
providing product and shipment details, necessary Customer Information, and, if
necessary, specific product information such as IMEI numbers and SIM card
identifying information to the Company for the purpose of completing device
activations through the Company’s systems. The Company shall be responsible for
(i) collecting information from Customers to complete applications for Wireless
Plans, (ii) submitting applications for such Wireless Plans to the applicable
carrier(s), and (iii) notifying GSI as to whether such applications have been
approved by the applicable carrier(s). GSI will assume responsibility for back
end operations in connection with the offer and sale of Wireless Plans on the
Company Stores, the Wireless Products Store and/or Specialized Stores by March
30, 2005 in a manner generally comparable or superior to the manner in which the
Company is performing such obligations as of the Re-Launch Date; provided that
the Company has provided GSI with (i) all the Company Content necessary for GSI
to assume responsibility for such operations in a timely manner, and (ii) its
cooperation as reasonably requested by GSI. The date on which GSI assumes
responsibility for back end operations in connection with the offer and sale of
Wireless Plans shall be referred to as the “Transition Date”. After GSI assumes
responsibility for back end operations in connection with the offer and sale of
Wireless Plans, any revenue derived therefrom shall be as set forth in this
Agreement and GSI agrees to include information within the buy path that the
Company reasonably deems necessary (such as a Customer notice regarding
chargebacks for cancellation of Wireless Plans by the Customer).

 

2.5 Returns.

 

(a) GSI will accept the return of Palm Products which are personal digital
assistants (other than Refurbished Products or Wireless Products) and
accessories sold through the Company Stores only if (i) a return merchandise
authorization number is issued to the Customer, and (ii) (A) such Merchandise is
defective or such Merchandise is damaged during shipment as determined by GSI
after using good faith efforts to comply with the testing specifications set
forth in Schedule “F” (the “Testing Specifications”), or (B) authorization to
return such Merchandise is requested within [*] after the Merchandise is
received by the Customer (or such other mutually agreed upon time) and such
Merchandise is in a condition suitable for resale as new goods or as Open-Box
Returns.

 

(b) GSI will accept the return of a Software Product sold through the Company
Stores only if (i) a return merchandise authorization number is issued to the
Customer, (ii) such Software Product is defective or damaged during shipment
(i.e. does not operate properly with the device), and (iii) authorization to
return such Software Product is requested within [*] after the Software Product
is received by the Customer (or such other mutually agreed upon time). GSI shall
ship a replacement Software Product to such Customer. GSI shall not issue a
refund in connection with the return of any Software Product.

 

(c ) GSI will accept the return of Refurbished Products which are personal
digital assistants (other than Wireless Products) and accessories sold through
the Company Stores only if (i) a return merchandise authorization number is
issued to the Customer, (ii) such Refurbished Product is defective or damaged
during shipment as determined by GSI after using good faith efforts to comply
with the Testing Specifications, and (iii) authorization to return such

 

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Refurbished Product is requested within [*] after the Refurbished Product is
received by the Customer (or such other mutually agreed upon time). GSI shall
refund to the Customer returning a Refurbished Product an amount equal to the
amount paid by such Customer for the Refurbished Product.

 

(d) For Wireless Products, GSI will accept the return of any such products
(excluding any associated carrier services, if applicable) from the Customer
only if (i) a return merchandise authorization number is issued to the Customer,
and (ii) (A) such Wireless Product is defective or is damaged during shipment as
determined by GSI based on basic visual inspection, or (B) authorization to
return such Wireless Product is requested within [*] after the Wireless Product
is received by the Customer (or such other mutually agreed upon time) and such
Merchandise is in a condition suitable for resale as new goods or as refurbished
product. GSI will issue Customer credits, batch the returned units and ship them
to Company’s designated repair facility.

 

Notwithstanding any other provision of this Agreement, Palm will accept from GSI
the return of defective or damaged Palm Products as identified through the
Testing Specifications which GSI accepts from Customers in accordance with this
Section 2.5.

 

2.6 Customer Service. GSI will be responsible for providing customer service to
users of the Company Stores. The customer service provided to users of the
Company Stores will be provided in the name of the applicable Company Store
(unless otherwise required by law or privacy policy or not to be misleading) and
will comply with [*]. GSI will provide customer service in a courteous and
professional manner and in accordance with the customer satisfaction quality
levels mutually agreed upon in writing by the Parties from time to time. The
Company will provide GSI with a telephone number to be provided to individuals
with inquiries related to technical product support, wireless services, and
other matters not pertaining to the offering, sale or return of Merchandise
through the Company Stores (“Other Customer Service Matters”). GSI will forward
such inquiries to the telephone number provided by the Company through GSI’s
interactive voice response system and the Company will be responsible for such
inquiries. If GSI determines (based on the applicable reason codes recorded by
GSI customer service personnel) that the total number of customer contacts by
GSI concerning Other Customer Service Matters exceeds, during any fiscal quarter
of a Fiscal Year, [*]% of the total number of customer service contacts by GSI
concerning the Company Stores and Other Customer Service Matters (the
“Threshold”), then the Company will pay GSI $[*] per customer service contact
that includes Other Customer Service Matters in excess of the Threshold for the
applicable fiscal quarter.

 

2.7 Web Site Transition Plan. Within a reasonable period of time prior to the
Launch Date of each Company Store, the Parties shall mutually agree upon a
transition plan to address (i) the transfer of account information from users of
the Company’s prior e-commerce Web Site to GSI for use in connection with the
Company Stores, (ii) procedures for the return of products purchased by users
prior to the Launch Date of each Company Store who desire to return such
products after such Launch Date, (iii) the redemption of gift cards, gift
certificates, coupon and discount codes issued prior to the Launch Date of each
Company Store, (iv) customer service requests received after the Launch Date of
each Company Store which relate to events occurring prior to such Launch Date,
and (v) such other transition matters as may be necessary to transition the
operation of the prior Company e-commerce business to GSI as contemplated
hereunder.

 

2.8 Seamless Operations. The Parties agree to work in good faith and use

 

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[*] efforts to perform their respective obligations hereunder as seamlessly as
practicable under the Company’s brand. As a result of Persons perceiving the
Company Stores as an extension of the Company, the Company agrees to provide GSI
with reasonable prior notice of intended actions by the Company which may have a
material impact on either of the Company Stores, the ability of GSI to perform
its obligations hereunder, and/or the volume of Customers or callers accessing
the Company Stores or customer service telephone support for the Company Stores.

 

2.9 Reporting. The Company will have access to a set of standard reports that
GSI generally makes available to its other e-commerce partners. Reports will be
exportable in formats mutually agreed upon by the Parties. The reports will
include access to data concerning sales (including daily and weekly data for
sales by dollar, sales by unit and returns), user traffic, performance of the
Company Stores (including [*] reports setting forth [*]), and other relevant
information for the Company Stores. Company to outline specific reports and data
required for financial statement reporting.

 

Section 3. Merchandising; Cost of Merchandise

 

3.1 Assortment. Subject to the terms of this Agreement, GSI will offer,
merchandise and sell on the Company Stores and the Wireless Products Store (i)
[*], and (ii)[*]. From time to time Company may request GSI to carry Non-Palm
Products which GSI, in its reasonable discretion based upon projected business
volumes, does not wish to undertake the financial obligation to carry. Upon such
request, GSI will offer the products for sale on a consignment basis to GSI and
such products shall be Palm Products hereunder. GSI and the Company will work
together to develop merchandising programs and to determine attractive bundles
and promotions for the Company Stores. For all Palm Products that the Parties
agree to offer for sale through the Company Stores and the Wireless Products
Store, the Company will sell to GSI such quantities, styles and sizes of such
products as may be reasonably requested by GSI. With respect to such Palm
Products, the Company will provide to GSI, within a reasonable time prior to the
projected inclusion of such Palm Products on the Company Stores and the Wireless
Products Store, a report, in reasonable detail, which includes (i) UPC/Model #s
for each product; (ii) suggested retail prices for each product that the Company
generally provides to other retailers of such products (“SRP”); (iii) available
colors and styles; (iv) any sales or inventory restrictions or limitations; (v)
packaging dimensions and weight by product; and (vi) such other reasonably
requested information.

 

3.2 Concept Shops. The Company Store will include concept shops which offer
certain Palm Products and Non-Palm Products for sale to individuals who are
affiliated with industries designated by the Company (the “Concept Shops”). GSI
will use [*] efforts to include one (1) “Healthcare” Concept Shop in such
Company Store by the Launch Date for such Company Store. Thereafter, the Parties
will mutually agree upon additional Concept Shops. The Concept Shops will be
accessible to individuals who provide their name, title, e-mail address and
phone number and the name of the industry with which they are affiliated. The
products offered for sale through the Concept Shops will include an assortment
of Palm Products and Non-Palm Products designed to appeal to individuals
affiliated with the industries designated by the Company.

 

3.3 Restrictions. Notwithstanding anything contained herein to the contrary, GSI
will not be required to offer, sell, advertise or promote on either of the
Company Stores, or display any links to Web Sites that offer, sell, advertise or
promote, either directly or indirectly, any of the following: (i) any
Merchandise which GSI knows or is informed by the Company is

 

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counterfeit, or the offer or sale of which GSI knows or is informed by the
Company infringes the valid Intellectual Property Rights of third parties; (ii)
any product or service that is unethical, immoral, obscene or offensive to good
taste; or (iii) any product that GSI is prohibited from offering for sale on the
Company Stores by any third party manufacturer, licensor or licensee of such
product.

 

3.4 Gift Certificates. GSI will have the right to sell On-Line Gift Certificates
through the Company Stores, the Wireless Products Store and Specialized Stores.
GSI will pay to the Company a revenue share pursuant to Section 7 upon the
redemption of On-Line Gift Certificates and not upon the initial sale of such
On-Line Gift Certificates.

 

3.5 Product Descriptions. The Company will provide GSI with product description
information (including UPC codes) for each Palm Product in formats reasonably
requested by GSI from time to time. The Company will provide GSI with such
additional product description information concerning Palm Products as may be
reasonably requested by GSI, including information required to comply with
applicable legal disclosure requirements. GSI will develop or obtain other
product description information for Non-Palm Products. All product descriptions
for use on the Company Stores must be reviewed by Palm prior to the Launch Dates
for the Company Stores.

 

3.6 Purchase and Sale of Palm Products.

 

(a) Palm Products shall be sold to GSI at [*] a current copy of which has been
provided to GSI (“Price List”). [*] Each revised Price List and price change
notification will state an effective date. The current Price List will be deemed
replaced by any subsequent Price List. The Company will deliver such Palm
Products to GSI, at the Company’s expense, F.O.B. the Company’s warehouse, to a
facility or facilities designated by GSI and based upon a mutually agreed upon
delivery schedule, with title to the Palm Products passing from the Company to
GSI upon delivery to the common carrier. The Company will use good faith efforts
to deliver such Palm Products to GSI in a manner which minimizes GSI’s receiving
cost, based upon specifications provided by GSI. GSI will confirm receipt of
product within [*] of arrival at GSI facility and will have [*] to make a claim
of shortage or damaged shipment.

 

(b) Each calendar quarter, GSI will have the right to return to the Company Palm
Products with a value (as determined by the amount paid by GSI for such Palm
Products) of up to [*]% of its aggregate net purchases of Palm Product from the
Company in the [*] previous [*] (the “Return Allowance”) for a refund equal to
the aggregate amount paid by GSI for such returned Palm Products; provided,
however, that GSI must use good faith efforts to sell through its remaining
inventory of Palm Products prior to returning to Company. Net purchases include
products purchased net of [*], if any, during such applicable quarters. Once the
Return Allowance has been reached, the Company will not be required to accept
the return of Palm Products from GSI until additional purchases of Palm Products
have been made by GSI. GSI will be responsible for the freight costs associated
with returns; provided, however, that the Company will assist GSI as reasonably
requested in filing any necessary claims with common carriers.

 

(c) Terms of sale are [*] from date of shipment. The Company will invoice GSI
for the aggregate sale price of Palm Products shipped to GSI. Payment is not
conditioned upon the Palm Products meeting any acceptance testing procedures GSI
may

 

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have. If there is any dispute as to a part of a shipment, GSI will pay for the
undisputed part of that shipment. GSI may not deduct any debit memos from
payment(s) made to the Company on outstanding invoice(s), without prior written
approval from the Company. Payments should be submitted to the appropriate
address as stated on the invoice.

 

Section 4. Additional Web Stores.

 

4.1 Education Store. GSI will design and develop a Web Site which will offer
certain Palm Products and Non-Palm Products for sale to educational institutions
as defined by Palm in conducting its education business and to the faculty and
students of such institutions (the “Education Store”). GSI will use commercially
reasonable efforts to cause the Launch Date for the Education Store to coincide
with the later of the Launch Dates for the Company Stores. Following the Launch
Date for the Education Store, GSI will (i) host, maintain and operate the
Education Store, and (ii) process orders and provide fulfillment and customer
services for the Education Store. The Education Store will be accessible to
representatives of educational institutions and to the faculty and students of
such institutions who provide their name, title, e-mail address and phone number
and the name of the educational institution with which they are associated. The
products offered for sale through the Education Store will include an assortment
of Palm Products and Non-Palm Products designed to appeal to various sectors of
the education market. GSI will accept purchase orders, credit cards, checks and
money orders for purchases through the Education Store.

 

4.2 Employee Store. GSI will design and develop a Web Site which will offer
certain Palm Products for sale to employees of the Company (the “Employee
Store”). GSI will use commercially reasonable efforts to cause the Launch Date
for the Employee Store to be as soon as practicable after the Effective Date.
Following the Launch Date for the Employee Store, GSI will (i) host, maintain
and operate the Employee Store, and (ii) process orders and provide fulfillment
and customer services for the Employee Store. The Employee Store will be
accessible to employees of the Company through the unique Internet protocol
address of the Company’s intranet Web Site. The Company will provide GSI with a
unique employee identifier to be used by each employee of the Company. All Palm
Products offered for sale through the Company Stores will be offered for sale
through the Employee Store, other than warranty plans, Refurbished Products,
parts and bundles. Each employee of the Company (as determined by such
employee’s unique employee identifier) will not be permitted to purchase more
than ten (10) of each handheld computing device offered for sale through the
Employee Store during any calendar year. GSI will accept credit cards and checks
for purchases through the Employee Store.

 

4.3 Canadian Store. GSI will design and develop a Web Site which will offer
certain Palm Products and Non-Palm Products for sale to residents of Canada (the
“Canadian Store”). GSI will use commercially reasonable efforts to cause the
Launch Date for the Canadian Store to occur by October 1, 2003. Following the
Launch Date for the Canadian Store, GSI will (i) host, maintain and operate the
Canadian Store, and (ii) process orders and provide fulfillment and customer
services for the Canadian Store. The products to be offered for sale through the
Canadian Store will be mutually agreed upon by the Parties. The Canadian Store
and customer service for the Canadian Store will be available in English and the
selling prices for products and services offered for sale through the Canadian
Store will be in displayed in Canadian currency with GSI will accepting such
currency as payment for products and services. In addition, GSI will provide
telephone customer service for the Canadian Store in French through a toll-free
phone line. The exchange rate used for the Canadian Store will be updated on a
daily basis to reflect the then current exchange rate for United States and
Canadian currency as set

 

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forth in the Wall Street Journal. Notwithstanding the foregoing, in the event
that Merchandise Revenue derived from the Canadian Store is less than [*]Dollars
($[*]) during any of the successive 12-month periods beginning on the one (1)
year anniversary of the Launch Date for the Canadian Store, GSI may elect to
provide notice to Company that it will cease operations such store unless
Company reimburses GSI in an amount equal to [*]% of the difference between (A)
[*]Dollars ($[*]) and (B) the Merchandise Revenue derived from the Canadian
Store during such 12-month period. GSI must provide such notice within [*] after
the end of any such 12-month period and Company shall have [*] after receipt of
such notice to elect to make such payment to GSI. If Company elects not to make
such payment, GSI may cease operation of the Canadian Store not less than [*]
after the date by which Company was required to make such election.

 

Section 5. Promotion and Advertising.

 

5.1 Company Activities. At all times during the Term, the Company shall operate
and maintain the Company Site and the Wireless Products Store. The Company will
create and, following the Launch Date for the Company Stores, maintain on the
Company Site during the Term the Company Stores Links in accordance with the
requirements set forth on Schedule “A”. Following the Launch Date for each
Company Store and continuing during the Term, the Company will [*]. From time to
time, the Company may desire or agree to participate in joint promotions with
GSI wherein discounts are provided to Customers on Non-Palm Products, value
added services and/or shipping and handling services. If GSI and the Company
agree upon any such joint promotions, then [*].

 

5.2 GSI Activities and Obligations. Upon request by the Company from time to
time, GSI will provide data feeds to third parties with which the Company has
entered into promotional and/or marketing agreements. Such data feeds shall
include information concerning Merchandise then available for sale through the
Company Stores. Such information may include product names, product
descriptions, stock keeping unit numbers (“SKU”), product prices, shipping
costs, availability and/or links to the Company Stores.

 

Section 6. Implementation.

 

6.1 Account Managers. Each Party will assign an account manager (which manager
will be subject to change from time to time by the assigning Party upon written
notice to the other Party) to oversee the performance of such Party’s
obligations under this Agreement and to facilitate coordination of the Parties’
performance of their respective obligations. The account managers will meet with
such frequency as may be mutually agreed upon during the Term to review the
implementation of this Agreement and to explore methods for improving
performance.

 

6.2 Cooperation. During the Term, the Parties will cooperate in good faith and
use commercially reasonable efforts to (a) provide a positive customer
experience between the Company Site and the Company Stores, and (b) maximize
customers and revenues from or through the Company Stores.

 

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6.3 Personnel. Each Party will provide during the Term the appropriate resources
and personnel to produce and promote the Company Stores. Each Party’s designated
employees will be subject to change from time to time by such Party in its sole
discretion upon notice to the other Party.

 

Section 7. Compensation and Expenses.

 

7.1 General. GSI will be the seller of all products and services sold through
the Company Stores, the Wireless Products Store and the Specialized Stores. All
revenues from the sale of products and/or services through the Company Stores,
the Wireless Products Store and Specialized Stores will be [*]. For all products
and/or services sold through the Company Stores, the Wireless Products Store and
Specialized Stores, GSI will be responsible for (i) establishing the selling
price for such products and services, (ii) determining whether any sales or use
tax is payable to any governmental authority and, if so payable, the amount of
any sales or use tax payable, and (iii) withholding, collecting and remitting to
the appropriate governmental authority any sales or use tax that is payable. GSI
agrees that as between the Parties, GSI will be solely and exclusively
responsible to collect and pay such sales or use taxes where they may be due. At
GSI’s direction, the Company will include information on the Wireless Products
Store indicating that sales and/or use taxes will be collected in connection
with Orders shipped to the jurisdictions specified from time to time by GSI. In
the event that Wireless Plans are offered through the Company Stores, the
Wireless Products Store and/or Specialized Stores, the Parties acknowledge and
agree that the actual sale of such Wireless Plans shall not occur through the
Company Stores, the Wireless Products Store or Specialized Stores and that, as
between the Parties, the Company (itself or through its designee) shall be (i)
the seller and/or agent of such Wireless Plans, (ii) responsible for
establishing the selling price for such Wireless Plans, (iii) responsible for
determining whether any sales or use tax is payable to any governmental
authority in connection with the sale of such Wireless Plans and, if so payable,
the amount of any sales or use tax payable, (iv) responsible for withholding,
collecting and remitting to the appropriate governmental authority any sales or
use tax that is payable in connection with the sale of such Wireless Plans, and
(v) responsible for ensuring that the offer and sale of such Wireless Plans
complies with all applicable laws. Except as expressly provided for elsewhere in
this Agreement, each Party will be responsible for all costs and expenses
incurred by such Party in performing its obligations under this Agreement.

 

7.2 Collection of Sales Proceeds. All proceeds from the sale of Merchandise and
related services through the Company Stores, the Wireless Products Store and
Specialized Stores will be collected and processed by GSI. Other than the
periodic payments, if any, set forth in Section 7.3, GSI shall retain all
amounts collected by GSI from transactions through the Company Stores, the
Wireless Products Store and Specialized Stores.

 

7.3 Periodic Payments

 

(a) With respect to transactions occurring between the Launch Date and the date
hereof, the Parties will make the following [*] payments:

 

(i) If (A) [*]% of [*] derived from the sale of Palm Products which are personal
digital assistants shipped during the applicable period (“[*]”) exceeds (B) the
[*] for Palm Products which are personal digital assistants shipped during such
period, net of returns (“[*]”), then GSI will pay the Company an amount equal to
(I) [*]% of [*], less (II) [*].

 

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--------------------------------------------------------------------------------

(ii) If (A) [*] exceeds (B) [*]% of [*], then the Company will pay GSI an amount
equal to (I) [*]PDA COGS, less (II) [*]% of [*].

 

(iii) If (A) [*]% of [*] derived from the sale of Palm Products other than
personal digital assistants shipped during the applicable period (“[*]”) exceeds
(B) the [*] for Palm Products other than personal digital assistants shipped
during such period, net of returns (“[*]”), then GSI will pay the Company an
amount equal to (I) [*]% of [*], less (II) [*].

 

(iv) If (A) [*] exceeds (B) [*]% of [*], then the Company will pay GSI an amount
equal to (I) [*], less (II) [*]% of [*].

 

(v) In the event that, due to the quantity and type of Palm Products ordered via
a Group Order placed between April 1, 2003 and the date hereof, GSI decides, in
its sole discretion, to discount the selling price for such Palm Products by
more than [*]percent ([*]%) off of the then current selling price on the Company
Stores, but not more than [*]percent ([*]%), then GSI will pay the Company an
amount equal to [*]% of [*] derived from all such Group Orders during the
applicable period.

 

(vi) In the event that, due to the quantity and type of Palm Products ordered
via a Group Order placed between April 1, 2003 and the date hereof, GSI decides,
in its sole discretion, to discount the selling price for such Palm Products by
more than [*]percent ([*]%) off of the then current selling price on the Company
Stores, then GSI will pay the Company an amount equal to [*]% of Palm Revenue
derived from all such Group Orders during the applicable period.

 

(vii) GSI will pay the Company an amount equal to [*]% of the amount, if any, by
which [*] derived from the provision of shipping and handling services during
the applicable period exceeds GSI’s carrier costs for providing shipping and
handling services during such period.

 

(viii) The Company will pay GSI an amount equal to [*]Dollars ($[*]) for [*] by
a Customer during the applicable period and approved by the applicable [*].

 

(b) With respect to transactions occurring between the date hereof and the
Re-Launch Date, the Parties will make the following [*]payments:

 

(i) If (A) [*]% of [*] derived from the sale of Palm Products which are personal
digital assistants shipped during the applicable period (“[*]”) exceeds (B) the
[*] for Palm Products which are personal digital assistants shipped during such
period, net of returns (“[*]”), then GSI will pay the Company an amount equal to
(I) [*]% of [*], less (II) [*].

 

(ii) If (A) [*] exceeds (B) [*]% of [*], then the Company will pay GSI an amount
equal to (I) [*], less (II) [*]% of [*].

 

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(iii) If (A) [*]% of [*] derived from the sale of Palm Products other than
personal digital assistants shipped during the applicable period (“[*]”) exceeds
(B) the [*] for Palm Products other than personal digital assistants shipped
during such period, net of returns (“[*]”), then GSI will pay the Company an
amount equal to (I) [*]% of [*], less (II) [*].

 

(iv) If (A) [*] exceeds (B) [*]% of [*], then the Company will pay GSI an amount
equal to (I) [*], less (II) [*]% of [*].

 

(v) With respect to Group Orders where GSI does not discount the selling price
for Palm Products included in such Group Orders by more than [*]percent ([*]%)
off of the then current selling price on the Company Stores, GSI will pay the
Company an amount equal to [*]% of [*] derived from all such Group Orders during
the applicable period.

 

(vi) In the event that, due to the quantity and type of Palm Products ordered
via a Group Order, GSI decides, in its sole discretion, to discount the selling
price for such Palm Products by more than [*]percent ([*]%) off of the then
current selling price on the Company Stores, but not more than [*]percent
([*]%), then GSI will pay the Company an amount equal to [*]% of [*] derived
from all such Group Orders during the applicable period.

 

(vii) In the event that, due to the quantity and type of Palm Products ordered
via a Group Order, GSI decides, in its sole discretion, to discount the selling
price for such Palm Products by more than [*]percent ([*]%) off of the then
current selling price on the Company Stores, then GSI will pay the Company an
amount equal to [*]% of [*] derived from all such Group Orders during the
applicable period.

 

(viii) The Company will pay GSI a [*] in an amount equal [*]% of [*] derived
from Orders placed via a purchase order.

 

(ix) GSI will pay the Company an amount equal to [*]% of the amount, if any, by
which [*] derived from the provision of shipping and handling services during
the applicable period exceeds GSI’s carrier costs for providing shipping and
handling services during such period.

 

(x) The Company will pay GSI an amount equal to [*]Dollars ($[*]) for [*] by a
Customer during the applicable period and approved by the applicable [*].

 

(c) With respect to transactions occurring on and after the Re-Launch Date, the
Parties will make the following [*]payments:

 

(i) For each Order shipped during the applicable period (other than Group
Orders) where the Applicable Percentage (as defined below) of [*] from such
Order exceeds the [*] associated with such Order, GSI will pay the Company an
amount equal to (A) the Applicable Percentage of [*] from such Order, less (B)
the [*] associated with such Order.

 

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Merchandise Revenue Derived From the Sale of Palm Products

--------------------------------------------------------------------------------

   Applicable
Percentage

--------------------------------------------------------------------------------

  Until such time as Merchandise Revenue derived from the sale of Palm Products
during the [*] period commencing on the Re-Launch Date (and each subsequent [*])
is equal to $[*]    [ *]% During such time as Merchandise Revenue derived from
the sale of Palm Products during the [*] commencing on the Re-Launch Date (and
each subsequent [*] period) exceeds $[*] until such Merchandise Revenue is equal
to $[*]    [ *]% During such time as Merchandise Revenue derived from the sale
of Palm Products during the [*] period commencing on the Re-Launch Date (and
each subsequent [*] period) exceeds $[*] until such Merchandise Revenue is equal
to $[*]    [ *]% During such time as Merchandise Revenue derived from the sale
of Palm Products during the [*] period commencing on the Re-Launch Date (and
each subsequent [*] period) exceeds $[*] until such Merchandise Revenue is equal
to $[*]    [ *]% During such time as Merchandise Revenue derived from the sale
of Palm Products during the [*] period commencing on the Re-Launch Date (and
each subsequent [*] period) exceeds $[*]    [ *]%

 

(ii) For each Order shipped during the applicable period (other than Group
Orders) where the [*] associated with such Order exceeds the Applicable
Percentage of [*] from such Order, the Company will pay GSI an amount equal to
(A) the [*] associated with such Order, less (B) the Applicable Percentage of
[*] from such Order.

 

(iii) With respect to Group Orders where GSI does not discount the selling price
for Palm Products included in such Group Orders by more than [*]percent ([*]%)
off of the then current selling price on the Company Stores, and (A) [*]% of
[*]derived from all such Group Orders exceeds (B) [*] associated with such Group
Orders, then GSI will pay the Company an amount equal to (I) [*]% of [*] derived
from all such Group Orders during the applicable period, less (II) [*]
associated with such Group Orders.

 

(iv) With respect to Group Orders where GSI does not discount the selling price
for Palm Products included in such Group Orders by more than [*]percent ([*]%)
off of the then current selling price on the Company Stores, and (A) [*]
associated with all such Group Orders exceeds (B) [*]% of [*] derived from such
Group Orders, then the Company will pay GSI an amount equal to (I) [*]
associated with all such Group Orders during the applicable period, less (II)
[*]% of [*] derived from such Group Orders.

 

(v) In the event that, due to the quantity and type of Palm Products ordered via
a Group Order, GSI decides, in its sole discretion, to discount the selling
price for such Palm Products by more than [*]percent ([*]%) off of the then
current selling price on the

 

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Company Stores, but not more than [*]percent ([*]%), and (A) [*]% of [*] derived
from all such Group Orders exceeds (B) [*] associated with such Group Orders,
then GSI will pay the Company an amount equal to (I) [*]% of [*] derived from
all such Group Orders during the applicable period, less (II) [*] associated
with such Group Orders.

 

(iv) In the event that, due to the quantity and type of Palm Products ordered
via a Group Order, GSI decides, in its sole discretion, to discount the selling
price for such Palm Products by more than [*]percent ([*]%) off of the then
current selling price on the Company Stores, but not more than [*]percent
([*]%), and (A) [*] associated with all such Group Orders exceeds (B) [*]% of
[*] derived from such Group Orders, then the Company will pay GSI an amount
equal to (I) [*] associated with all such Group Orders during the applicable
period, less (II) [*]% of [*] derived from such Group Orders.

 

(v) In the event that, due to the quantity and type of Palm Products ordered via
a Group Order, GSI decides, in its sole discretion, to discount the selling
price for such Palm Products by more than [*]percent ([*]%) off of the then
current selling price on the Company Stores, and (A) [*]% of [*] derived from
all such Group Orders exceeds (B) [*] associated with such Group Orders, then
GSI will pay the Company an amount equal to (I) [*]% of [*] derived from all
such Group Orders during the applicable period, less (II) [*] associated with
such Group Orders.

 

(vi) In the event that, due to the quantity and type of Palm Products ordered
via a Group Order, GSI decides, in its sole discretion, to discount the selling
price for such Palm Products by more than [*]percent ([*]%) off of the then
current selling price on the Company Stores, and (A) [*] associated with all
such Group Orders exceeds (B) [*]% of [*] derived from such Group Orders, then
the Company will pay GSI an amount equal to (I) [*] associated with all such
Group Orders during the applicable period, less (II) [*]% of [*] derived from
such Group Orders.

 

(vii) The Company will pay GSI a [*] fee in an amount equal to [*]% of [*]
derived from Orders not placed via a purchase order.

 

(viii) The Company will pay GSI a [*] fee in an amount equal [*]% of [*] derived
from Orders placed via a purchase order.

 

(ix) GSI will pay the Company an amount equal to [*]% of the amount, if any, by
which [*] derived from the provision of shipping and handling services during
the applicable period exceeds the lowest shipping rates quoted to GSI, after
discounts or rebates, by Federal Express, USPS, UPS or similar carriers then
used by GSI for shipment from the applicable GSI warehouse to the end Customer
for Orders shipped during the applicable period.

 

(x) Between the Re-Launch Date and the Transition Date, the Company will pay GSI
an amount equal to [*]Dollars ($[*]) for each [*] by GSI during the applicable
period, regardless of whether [*] for such [*]. On and after the Transition
Date, the Company will pay GSI an amount equal to [*]Dollars ($[*]) for each [*]
by GSI during the applicable period, regardless of whether [*] for such [*].

 

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(xi) For sales of Palm Products to QVC, Inc. which are fulfilled by GSI
hereunder where [*] from such sales exceeds the sum of (A) the [*] for such Palm
Products, and (B) $[*] per Palm Product included in such sales, GSI will pay the
Company an amount equal to the [*] from such sales, less the sum of (Y) the [*]
for such Palm Products, and (Z) $[*] per Palm Product included in such sales.

 

(xii) For sales of Palm Products to QVC, Inc. which are fulfilled by GSI
hereunder where the sum of (A) the [*] for such Palm Products, and (B) $[*] per
Palm Product included in such sales exceeds [*] from such sales, the Company
will pay GSI an amount equal to the sum of (Y) the [*] for such Palm Products,
and (Z) $[*] per Palm Product included in such sales, less the [*] from such
sales.

 

(d) With respect to transactions occurring on and after the Launch Date, the
Parties will make the following [*]payments:

 

(i) GSI will pay the Company an amount equal to [*]% of the amount, if any, by
which [*] derived from the sale of Non-Palm Products shipped during the
applicable period exceeds the [*] for Non-Palm Products shipped during such
period, net of returns.

 

(ii) GSI will pay the Company an amount equal to [*]% of the amount, if any, by
which [*] derived from the provision of gift wrapping and other value added
services during the applicable period exceeds GSI’s actual cost of providing
such services (not including [*], but including [*] used in connection
therewith) during the period.

 

(iii) GSI will pay the Company an amount equal to [*]% of [*] derived from the
sale of Extended Warranties and Service Contracts during the period.

 

(iv) The Company will pay GSI an amount equal to [*] incurred by GSI in
connection with retrieving defective Wireless Products from Customers and
shipping replacement Wireless Products to such Customers.

 

(e) With respect to transactions occurring on and after the Re-Launch Date, the
Parties will make the following [*] payments for each applicable successive [*]
period beginning on the Re-Launch Date (or pro-rata portion thereof for any
shorter period ending at the end of the Term):

 

(i) In the event that (A) the product (the “[*]”) obtained by multiplying (I)
the total number of Orders (other than Group Orders) shipped during the
applicable [*] period, and (II) $[*] exceeds (B) the product (the “[*]”)
obtained by multiplying (I) 100% less the Applicable Percentage set forth in the
table in Section 7.3(d)(i), as determined using the [*] derived from the sale of
Palm Products during such [*] period, and (II) the [*] derived from Orders
shipped during such [*] period, then the Company will pay GSI an amount equal to
the difference between the [*] and the [*].

 

(f) The Company will pay GSI an amount equal to [*]Dollars ($[*]) on the
Re-Launch Date in order to cover certain of GSI’s costs associated with the set
up and

 

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maintenance of systems to accept and process Wireless Product orders captured on
the Company Site or systems. Attached hereto as Schedule “H” is a preliminary
draft of a statement of work for the wireless store integration prepared by the
Company. The Parties will work together in good faith to mutually agree upon
GSI’s obligations with respect to such integration; provided, however, in no
event will GSI be required to comply with any of the terms set forth in the
statement of work without its prior written consent. In addition, the Company
may request additional services be provided with respect to Wireless Plan
processing. GSI will provide such additional services it can reasonably provide
for a mutually agreed upon amount.

 

7.4 Payments. GSI will account to the Company for the periodic payments due
under Section 7.3 within [*] after the end of each period through a report,
showing in reasonable detail, the calculation of such payments; provided,
however, that the payment due under subsections 7.3(c)(i) and (ii) shall be
estimated by GSI based on a mutually agreed upon Applicable Percentage intended
to approximate the Applicable Percentage for the Company’s then current fiscal
year; provided, however, that in the event the Parties do not mutually agree
upon such estimated Applicable Percentage, then GSI shall use a good faith
estimate of the Applicable Percentage, taking into consideration the forecasts
provided by the Company. A final Company fiscal year end reconciliation setting
forth the actual amounts payable by GSI to the Company or by the Company to GSI,
as the case may be, under subsections 7.3(c)(i) and (ii) will be delivered by
GSI to the Company within [*] following such fiscal year end. The Company may
verify the accuracy of such reports in accordance with and pursuant to the terms
of Section 7.5. If such calculation indicates that, on an aggregate basis, GSI
is required to make a payment to the Company, then GSI will remit such payment
to the Company along with such report. If such calculation indicates that, on an
aggregate basis, the Company is required to make a payment to GSI, then the
Company will issue a credit memo to GSI as soon as practicable following its
receipt of such report, but in no event later than [*] following its receipt of
such report. Upon receipt of any such credit memo, GSI may (i) deduct and set
off the amount set forth in the credit memo against any amounts payable by GSI
to the Company, including amounts payable for purchases of Palm Products, or
(ii) notify the Company that the Company is required to pay GSI the amount set
forth in the credit memo, in which case payment terms will be net [*] from the
date of such notice. With respect to [*]payments due hereunder, GSI will forward
to the Company a preliminary report each[*], on the last day of the Company’s
fiscal [*]that estimates the [*]payments for such [*], provided that the Company
has provided GSI with its fiscal calendar. The [*]payments will be calculated at
[*]end based upon a mutually agreed upon method for projecting returns.

 

7.5 Records and Audit Rights. During the Term of this Agreement, and for a
period of [*] thereafter, each Party will keep complete and accurate books and
records sufficient to verify the amounts paid and payable by a Party to the
other Party under this Agreement. Each Party will, upon at least [*] prior
written request by the other Party, allow such Party, or a representative of
such Party (unless the audited Party reasonably believes there is a conflict
between such representative and the audited Party) to audit such books and
records at the audited Party’s premises to the extent necessary to verify the
amounts owed and charged pursuant to this Agreement; provided that (a) any such
audit is conducted during normal business hours and in a manner designed to not
unreasonably interfere with the audited Party’s ordinary business operations;
(b) audits may not occur more frequently than [*]; and (c) each such audit may
only cover [*] pursuant to this Section 7.5, if any. Notwithstanding the
foregoing, if a discrepancy of more than [*]% is revealed during any audit, then
the auditing Party shall be entitled to conduct an additional audit during the
[*] in which the audit which revealed such discrepancy occurred. The audited
Party will cooperate with the auditing Party and its representatives in the
conduct of such audit.

 

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7.6 Interest. Either Party shall have the right to charge the other Party
interest on any delinquent balance due under this Agreement that is more than
[*] past due. This interest is computed on a daily basis for each day that the
payment is delinquent, at the lesser of (i) [*]percent ([*]%) per annum or (ii)
the maximum rate permitted by law.

 

Section 8. Customer Information and Privacy Policy.

 

8.1 Customer Information.

 

(a) The Company shall exclusively own all Customer Information; provided that
during the Term, GSI shall have the right to use such Customer information as is
reasonably necessary to perform its obligations hereunder. GSI will treat such
Customer Information as Confidential Information of the Company, and, except as
permitted hereunder, shall in no way use, sell, transfer or otherwise exploit
the data for any purpose without express written consent of the Company. Each
Party agrees to use all Customer Information in accordance with the privacy
policy for the applicable Company Store, the Wireless Products Store or
Specialized Store and all applicable laws, rules and regulations. .

 

(b) GSI shall deliver a data feed to the Company’s file transfer protocol
account on a daily basis containing the following Customer Information regarding
each Order placed through the Company Stores and Specialized Stores: the Order
number, the email address, the billing address, the name of the Customer, the
name of the Customer’s company (if provided), the Customer’s shipping address,
the Merchandise ordered (including quantity, SKU and purchase price), the date
of such Order and, if applicable, the promotion or discount code used in
connection with such Order.

 

8.2 Privacy Policy. Prior to the Launch Date for each applicable Company Store,
the Wireless Products Store or Specialized Store, the Parties will mutually
agree upon the privacy policy for and that will be posted on such Company Store,
the Wireless Products Store or Specialized Store. Each Party will abide by such
privacy policy, as it may be amended from time to time. Any amendments to such
privacy policy must be agreed upon by the Parties; provided, however, that if
any amendment to the privacy policy is required by applicable law or to be
factually accurate, then GSI or the Company, as the case may be, will amend the
privacy policy to comply with such requirements.

 

8.3 Aggregate Information and Financial Information. Each Party will have an
equal and undivided ownership interest in the Aggregate Information and
Financial Information; provided, however, that personally identifiable Customer
Information pertaining to Wireless Plans, Wireless Plan carriers and Wireless
Plan service providers will remain the exclusive Confidential Information of the
Company and such Customer Information shall not be deemed Aggregate Information
or Financial Information. Each Party will treat such Aggregate Information and
Financial Information as Confidential Information of the other Party hereunder;
provided that each Party may use or disclose Aggregate Information and Financial
Information in connection with its financial and statistical reports, so long as
(a) such information is not separately identified as information of any of the
Company Stores, the Wireless Products Store or Specialized Stores, and (b) such
information is used or disclosed in a manner which is not specific to a
Customer, does not refer or identify any specific Customer, and cannot be used,
alone or in conjunction with any other information, to identify a particular
Customer.

 

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Section 9. Proprietary Rights.

 

9.1 Ownership.

 

(a) The Company. As between the Parties, the Company reserves all right, title
and interest in and to the “Company-Furnished Items” (as defined below), along
with all Intellectual Property Rights associated with any of the foregoing (the
“Company Intellectual Property”), and no title to or ownership of the Company
Intellectual Property is transferred or, except as expressly set forth in
Section 9.2, licensed to GSI or any other Person. GSI hereby assigns to the
Company all right, title and interest that it may have or acquire in and to the
Company Intellectual Property, and GSI will take, at the Company’s expense, any
actions (including execution and delivery of affidavits and other documents)
reasonably requested by the Company to effect, perfect or confirm the Company’s
or its designee’s right, title and interest therein. As used herein,
“Company-Furnished Item” means any Company Content or any Trademark or Look and
Feel of the Company or its Affiliates, as the case may be, that (a) is owned or
controlled (e.g., by license or otherwise) by the Company or its Affiliates, as
the case may be, and (b) is furnished by the Company for use in connection with
the activities contemplated by this Agreement. As used herein,
“Company-Furnished Item” will also include, without limitation, any adaptation,
modification, improvement or derivative work of any Company-Furnished Item that
is developed by either Party or jointly by the Parties; provided, however, that
the Company-Furnished Items do not include any GSI-Furnished Item (as defined
below) or any adaptation, modification, improvement or derivative work of the
Company Stores Functionality that is developed by either Party or jointly by the
Parties. At the termination of the Agreement, GSI will return all
Company-Furnished Items to the Company, and GSI shall have no further rights
thereto.

 

(b) GSI. As between the Parties, GSI reserves all right, title and interest in
and to the “GSI-Furnished Items” (as defined below), the “GSI-Owned
Developments” (as defined below), and the Company Stores and Specialized Stores
(other than the Company-Furnished Items included in the Company Stores and
Specialized Stores), along with all Intellectual Property Rights associated with
any of the foregoing (the “GSI Intellectual Property”), and no title to or
ownership of the GSI Intellectual Property is transferred or licensed to the
Company or any other Person. The Company hereby assigns and agrees to assign to
GSI all right, title and interest to the GSI Intellectual Property, and the
Company will take, at GSI’s expense, any actions (including execution and
delivery of affidavits and other documents) reasonably requested by GSI to
effect, perfect or confirm GSI’s or its designee’s right, title and interest
therein. As used herein, “GSI-Furnished Item” means any GSI Content or any
Technology or Trademark of GSI that (a) is owned or controlled (e.g., by license
or otherwise) by GSI or its Affiliates, as the case may be, and (b) is furnished
by GSI for use in connection with the activities contemplated by this Agreement.
“GSI-Owned Development” means any Technology (including any adaptation,
modification, improvement or derivative work of any GSI-Furnished Item) that is
developed solely by GSI or jointly by the Parties for use on any of the Company
Stores or Specialized Stores in connection with the activities contemplated by
this Agreement or that is developed by GSI for use on the Web Sites that it
operates, which may include the Company Stores and/or Specialized Stores.
Notwithstanding the foregoing, neither the GSI-Furnished Items nor the GSI-Owned
Developments will include (i) any Company-Furnished Item, (ii) any derivatives
thereof, or (iii) any Joint Developments (as defined below). The GSI-Owned
Developments will, however, include all adaptations, modifications, improvements
or derivative works of the Company Stores Functionality that are developed by
GSI or jointly by the Parties. At the termination of the Agreement, the Company
shall return all

 

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GSI-Furnished Items to GSI, and the Company shall have no further rights
thereto. For purposes of this Agreement, “Joint Development” means any
Technology that is jointly developed through the significant efforts of each
Party during the Term pursuant to mutually agreed upon terms expressly agreed
upon in writing by the Parties.

 

9.2 Company License. The Company hereby grants to GSI, during the Term, a
worldwide, non-transferable license to use the Company-Furnished Items supplied
by the Company as is reasonably necessary to perform its obligations under this
Agreement or to sublicense the Company-Furnished Items supplied by the Company
to third parties in connection with advertising and promotion agreements and
arrangements permitted under this Agreement (sublicense to be approved by
Company); provided, however, that GSI will not use Trademarks of the Company or
its Affiliates, including in any advertising, except in conformance with the
reasonable use guidelines of the Company set forth on Schedule “G” attached to
this Agreement. All goodwill arising out of any use of any of the Company’s or
its Affiliate’s Trademarks by, through or under GSI will inure solely to the
benefit of the Company or such Affiliate, as the case may be.

 

9.3 Non-Disparagement. Neither GSI nor any of its Affiliates will use the
Trademarks of the Company or its Affiliates in a manner that disparages the
Company or its Affiliates, as the case may be, or its products or services, or
portrays the Company or its Affiliates, as the case may be or its products or
services in a false, competitively adverse or poor light. GSI and its Affiliates
will avoid knowingly taking any action that diminishes the value of such marks.

 

Section 10. Representations and Indemnification.

 

10.1 Representations. Each Party represents and warrants to the other that: (a)
it has the full corporate right, power and authority to enter into this
Agreement and perform its obligations hereunder; (b) its execution, delivery and
performance of this Agreement, and the other Party’s exercise of such other
Party’s rights under this Agreement, will not conflict with or result in a
breach or violation of any of the terms or provisions or constitute a default
under any material agreement by which it is bound; and (c) when executed and
delivered, this Agreement will constitute its legal, valid and binding
obligation enforceable against it in accordance with its terms.

 

10.2 Indemnity.

 

(a) GSI will defend, indemnify and hold harmless the Company and its Affiliates
(and their respective employees, officers, directors and representatives) from
and against any and all claims, costs, losses, damages, judgments and expenses
(including reasonable attorneys’ fees) arising out of any third party claim,
action, suit or proceeding (a “Claim”), to the extent it is based on (i) the
creation, operation or content of the Company Stores and Specialized Stores
(other than any items or materials supplied by the Company for use on the
Company Stores, on the Specialized Stores or otherwise pursuant to this
Agreement, including the Company Content), (ii) any actual or alleged breach of
GSI’s representations, warranties and/or obligations as set forth in this
Agreement, (iii) any actual or alleged infringement of any Intellectual Property
Rights by any materials provided by GSI for use on the Company Stores, on the
Specialized Stores or provided by GSI to the Company for its use under this
Agreement; (iv) the offer, marketing (unless directed by the Company) or sale of
any products (except for product liability, wrongful death or similar claims
relating to products obtained from or through the Company or its Affiliates,
including Palm Products) or services on

 

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the Company Stores or the Specialized Stores; and (v) for the payment of any
sales taxes (including any fines or penalties assessed for non-payment)
resulting from the sale of merchandise through the Company Stores or the
Specialized Stores. Subject to Section 10.3, GSI will pay any award against the
Company and its Affiliates (and their respective employees, officers, directors
or representatives) and any costs and attorneys’ fees reasonably incurred by
them resulting from any such Claim.

 

(b) The Company will defend, indemnify and hold harmless GSI and its Affiliates
(and their respective employees, officers, directors and representatives) from
and against any and all claims, costs, losses, damages, judgments and expenses
(including reasonable attorneys’ fees) arising out of any third party Claim, to
the extent it is based on (i) the creation, operation or content of the Company
Site or the Wireless Products Store; (ii) any actual or alleged breach of the
Company’s representations, warranties and/or obligations as set forth in this
Agreement, (iii) any actual or alleged infringement of any Intellectual Property
Rights by any materials provided by the Company to GSI for its use on the
Company Stores, on the Specialized Stores or otherwise under this Agreement, or
(iv) product liability, wrongful death or similar claims relating to products
obtained from or through the Company or its Affiliates, including Palm Products.
Subject to Section 10.3, the Company will pay any award against GSI and its
Affiliates (and their respective employees, officers, directors or
representatives) and any costs and attorneys’ fees reasonably incurred by them
resulting from any such Claim.

 

10.3 Procedure. In case any claim, action, suit or proceeding is at any time
brought against a Party or its Affiliates (or any of their respective employees,
officers, directors or representatives) (an “Indemnified Party”) and such
Indemnified Party is entitled to indemnification pursuant to Section 10.2, the
party obligated to provide such indemnification (the “Indemnifying Party”) will
defend such claim, action, suit or proceeding, at the sole expense of the
Indemnifying Party, using counsel selected by the Indemnifying Party but subject
to the Indemnified Party’s reasonable approval. If the Indemnifying Party fails
to take timely action to defend such a Claim or proceeding after having received
written notice from the Indemnified Party of such failure, the Indemnified Party
may defend such a Claim at the Indemnifying Party’s expense. The Indemnifying
Party will keep the Indemnified Party fully advised with respect to such Claims
and the progress of any suits, and the Indemnified Party shall have the right to
participate, at the Indemnified Party’s expense, in any suit instituted against
it and to select attorneys to defend it, which attorneys will be independent of
any attorneys chosen by the Indemnifying Party relating to such claim or related
claim. The Indemnifying Party will not settle, compromise or otherwise enter
into any agreement regarding the disposition of any claim against the
Indemnified Party without the prior written consent and approval of the
Indemnified Party, unless such settlement, compromise or disposition provides
for a complete and unconditional release of the Indemnified Party. The
obligations of the Indemnifying Party pursuant to this Section 10 shall survive
expiration or earlier termination of this Agreement.

 

Section 11. Disclaimers and Limitations.

 

11.1 DISCLAIMER OF WARRANTIES. EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT,
NEITHER PARTY MAKES, AND EACH PARTY HEREBY WAIVES AND DISCLAIMS, ANY
REPRESENTATIONS OR WARRANTIES REGARDING THIS AGREEMENT OR THE TRANSACTIONS
CONTEMPLATED HEREBY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES
ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EACH PARTY SPECIFICALLY
DISCLAIMS ANY

 

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REPRESENTATION OR WARRANTY REGARDING (A) THE AMOUNT OF SALES REVENUES THAT MAY
OCCUR DURING THE TERM, AND (B) ANY ECONOMIC OR OTHER BENEFIT THAT IT MIGHT
OBTAIN THROUGH ITS PARTICIPATION IN THIS AGREEMENT (OTHER THAN THE SPECIFIC SUMS
TO BE PAID PURSUANT TO THIS AGREEMENT).

 

11.2 LIMITATION OF DAMAGES. EXCEPT TO THE EXTENT AWARDED TO A THIRD PARTY IN A
JUDGMENT AGAINST WHICH A PARTY IS ENTITLED TO INDEMNIFICATION PURSUANT TO
SECTION 10, OR TO THE EXTENT ARISING OUT OF AN INTENTIONAL BREACH OF THIS
AGREEMENT, NEITHER PARTY WILL BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT
(INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), PRODUCT LIABILITY OR OTHER THEORY),
TO THE OTHER PARTY OR ANY OTHER PERSON OR ENTITY FOR COST OF COVER OR FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES
(INCLUDING DAMAGES FOR LOSS OF PROFIT, BUSINESS OR DATA) ARISING OUT OF THIS
AGREEMENT.

 

Section 12. Exclusivity. Except as provided below, during the Term,[*] For
purposes of this Section 12, “Affiliates” shall not be deemed to include
PalmSource, Inc. [*]

 

Section 13. Term and Termination.

 

13.1 Term. The Term of this Agreement will commence on the Effective Date and,
unless extended or earlier terminated as provided elsewhere in this Agreement,
will end automatically on [*]. This Agreement shall automatically renew for
additional [*] terms thereafter (each a “Renewal Term”), unless either Party
provides advanced written notice to the other Party of its intent not to renew
this Agreement, provided at least [*] prior to the end of the Initial Term or
then current Renewal Term. The Initial Term and any and all Renewal Terms shall
be referred to herein, collectively, as “Term”.

 

13.2 Termination for Breach. Without limiting any other rights or remedies
(including, without limitation, any right to seek damages and other monetary
relief and the rights under Sections 13.3 and 13.4) that either Party may have
in law or otherwise, either Party may terminate this Agreement if the other
Party fails to perform any of its material obligations hereunder; provided that
(a) the non-breaching Party sends written notice to the breaching Party
describing in reasonable detail the breach and stating its intention to
terminate this Agreement unless such breach is cured, and (b) the breaching
Party does not cure the breach, if such breach is capable of being cured, within
[*] following its receipt of such notice; provided, however, that if the
breaching party has [*] to cure the breach during such [*] period but has not
cured the breach by the end of such [*] period, the non-breaching Party may not
terminate this Agreement so long as the breaching Party continues to [*] to cure
the breach, unless the breaching Party does not cure the breach within [*]
following the end of the original [*] cure period. Notwithstanding the
foregoing, (i) GSI will be deemed to have cured a breach premised upon failure
to comply with [*]by fully complying with such obligation [*]after notice of
default is received, and (ii.

 

13.3 Company Termination. The Company shall be entitled to terminate this
Agreement immediately upon written notice to GSI if GSI institutes or has
instituted against it any bankruptcy, reorganization, debt arrangement,
assignment for the benefit of creditors, or other proceeding under any
bankruptcy or insolvency law or dissolution, receivership, or liquidation
proceeding (and, if such proceeding is instituted against it, such proceeding is
not dismissed within [*]).

 

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13.4 GSI Termination.

 

(a) GSI shall be entitled to terminate this Agreement immediately upon written
notice to the Company if the Company institutes or has instituted against it any
dissolution or liquidation proceeding (and, if such proceeding is instituted
against it, such proceeding is not dismissed within [*]).

 

(b) In the event that [*] during any of the five (5) [*] commencing on the
Re-Launch Date is less than [*]Dollars ($[*]), then GSI may elect to terminate
this Agreement upon not less than [*] notice to the Company. GSI must give such
notice within [*] following the end of any such period (each, [*] of the
Re-Launch Date) or such right to terminate will forever lapse with respect to
such [*] and the Parties shall continue to perform under this Agreement.

 

13.5 Effect of Termination. Upon termination of this Agreement, each Party in
receipt, possession or control of the other Party’s intellectual or proprietary
property, information and materials (including any Confidential Information)
pursuant to this Agreement must return to the other Party (or at the other
Party’s written request, destroy) such property, information and materials.
Sections 3.5, 7 through 11, 13 and 14 (together with all other provisions that
reasonably may be interpreted as surviving termination or expiration of this
Agreement) will survive the termination or expiration of this Agreement.
Notwithstanding the foregoing, termination of this Agreement shall not relieve
either Party from its obligation to pay any monies due to the other Party for
any period prior to the effective date of termination. GSI will cooperate with
Company’s reasonable requests to transition the services and materials described
herein either to another party or to Company.

 

Section 14. Miscellaneous.

 

14.1 Press Releases. All voluntary public announcements concerning the
transactions contemplated by this Agreement will be mutually acceptable to both
the Company and GSI. Unless required by law, neither the Company nor GSI will
make any public announcement or issue any press release concerning the
transactions contemplated by this Agreement without the prior consent of the
other Party. Notwithstanding the preceding sentences in this Section 14.1, (a)
after the initial public announcement of a particular matter or transaction
contemplated by this Agreement has been approved by the Parties, either Party’s
subsequent reference to that particular matter or transaction will not require
another approval from the other Party, and (b) each Party may make any public
announcement or issue any press release that it is required by law to issue,
provided such Party gives reasonable prior notice of such announcement or press
release to the other Party.

 

14.2 Independent Contractors. The Parties are entering into this Agreement as
independent contractors, and this Agreement will not be construed to create a
partnership, joint venture or employment relationship between them. Neither
Party will represent itself to be an employee or agent of the other or enter
into any agreement or legally binding commitment or statement on the other’s
behalf of or in the other’s name.

 

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14.3 Confidentiality.

 

(a) Each Party will protect the Confidential Information of the other Party from
misappropriation and unauthorized use or disclosure, and at a minimum, will take
precautions at least as great as those taken to protect its own confidential
information of a similar nature. Without limiting the foregoing, the receiving
Party will: (i) use such Confidential Information solely for the purposes for
which it has been disclosed; and (ii) disclose such Confidential Information
only to those of its employees, agents, consultants, and others who have a need
to know the same for the purpose of performing this Agreement and who are
informed of and agree to a duty of nondisclosure. The receiving Party may also
disclose Confidential Information of the disclosing Party to the extent
necessary to comply with applicable law or legal process, provided that the
receiving Party uses reasonable efforts to give the disclosing Party prompt
advance notice thereof. Upon request of the other Party, or in any event upon
any termination or expiration of the Term, each Party will return to the other
all materials, in any medium, which contain, embody, reflect or reference all or
any part of any Confidential Information of the other Party.

 

(b) Neither Party will disclose this Agreement or the transactions contemplated
herein, or make any filing of this Agreement or other agreements relating to the
transactions contemplated herein, without the consent of the other; provided,
however, that if a Party is required by applicable law to provide public
disclosure of this Agreement or the transactions contemplated herein, such Party
will use all reasonable efforts to coordinate the disclosure with the other
Party before making such disclosure, including the submission to the Securities
and Exchange Commission (and any other applicable regulatory or judicial
authority) of an application for confidential treatment of certain terms (which
terms will be agreed upon by the Parties) of this Agreement. Each Party will
provide to the other for review a copy of any proposed disclosure of this
Agreement or its terms and any application for confidential treatment prior to
the time any such disclosure or application is made and the parties shall work
together to mutually approve such disclosure or application.

 

14.4 Force Majeure. If either Party is unable to perform any of its obligations
under this Agreement due to an event beyond the control of that Party, including
natural disaster, acts of God, actions or decrees of governmental bodies, act of
war, failure or discontinuance of the Internet or failure of communications
lines or networks, that Party will use commercially reasonable efforts to resume
performance of its obligations but will have no liability to the other Party for
failure to perform its obligations under this Agreement for so long as it is
unable to do so as a result of such event. However, during any such period when
GSI is unable to operate the Company Stores and fulfill Orders, the Company
shall not be prohibited from directly or indirectly selling Merchandise through
the Internet.

 

14.5 Compliance with Laws. In its performance of this Agreement, each Party will
comply in all material respects with all applicable laws, regulations, orders
and other requirements, now or hereafter in effect, of governmental authorities
having jurisdiction.

 

14.6 Insurance. Each Party will at its own expense obtain and maintain such
policy or policies of insurance as are required by law or as are commercially
reasonable for the transactions and business contemplated by this Agreement. In
addition, certificates of insurance for insurance policies required below shall
be furnished by GSI to the Company prior the Launch Date and not later than [*]
prior to each policy renewal. Such insurance certificates shall be in form
reasonably acceptable to the Company, but any acceptance of insurance
certificates by the Company shall not limit or relieve GSI of the duties and

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responsibilities with respect to maintaining insurance assumed by it under this
Agreement. GSI shall, at its own expense, at all times during the term of this
Agreement provide and maintain in effect those insurance policies and minimum
limits of coverage as designated below, and any other insurance required by
applicable law.

 

(a) GSI shall maintain workers’ compensation insurance as required by any
applicable law or regulation and, in accordance with the provisions of all
applicable laws. GSI shall maintain employer’s liability insurance in amounts
not less than $[*] per illness or injury.

 

(b) GSI shall maintain commercial general liability insurance for bodily injury,
property damage, personal injury, blanket contractual, independent contractors,
severability of interest and advertising injury, as those terms are defined by
its commercial general liability insurance policies, with limits of not less
than $[*] each occurrence and $[*] in the aggregate. If GSI’s policy of
commercial general liability insurance required under this Agreement is written
on a claims-made basis, GSI shall provide “tail coverage” for claims made for a
minimum of one year following the expiration or earlier termination of this
Agreement (and such coverage shall be expressly set forth in the applicable
certificate of insurance). GSI shall furnish certificates of insurance annually
to the Company as evidence of this required insurance. The Company and any other
additional insureds required to be named in GSI’s insurance policies under this
Agreement, and their respective officers, directors, employees, agents and
invitees, shall be included as additional insureds for the commercial general
liability coverage required to be maintained by GSI under this Agreement.

 

(c) GSI shall maintain special purpose (all risk) property insurance providing
coverage for GSI’s property and business interruption/loss of income/extra
expense insurance in an amount not less than $[*].

 

(d) GSI shall maintain errors and omissions insurance providing coverage for
GSI’s wrongful act(s) in GSI’s performance of technology services or result in
the failure of GSI’s technology products to perform the function or serve the
purpose intended. Such errors and omissions insurance shall be provided in
amounts not less than $[*] per wrongful act.

 

14.7 Notices. Unless otherwise provided, all notices, consents or other
communications required or permitted to be given under this Agreement must be in
writing and shall be deemed to have been duly given (a) when delivered
personally, (b) three business days after being mailed by first class mail,
postage prepaid, or (c) one business day after being sent by a reputable
overnight delivery service, postage or delivery charges prepaid, to the parties
at their respective addresses stated on the signature page of this Agreement.
Notices may also be given by electronic mail or facsimile and shall be effective
on the date transmitted if confirmed within 24 hours thereafter by a signed
original sent in the manner provided in the preceding sentence. Notices to GSI
shall be sent to its address stated on the signature page of this Agreement to
the attention of its General Counsel, with a copy sent simultaneously to the
same address to the attention of its Chief Financial Officer. Notices to the
Company shall be sent to its address stated on the signature page of this
Agreement to the attention of its General Counsel, with a copy sent
simultaneously to its Chief Financial Officer. Any party may change its address
for notice and the address to which copies must be sent by giving notice of the
new addresses to the other parties in accordance with this Section 14.7, except
that any such change of address notice shall not be effective unless and until
received.

 

14.8 Assignment. Neither Party may assign this Agreement or any of its rights or
obligations hereunder, whether voluntarily, involuntarily, by operation of law
or otherwise,

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without the other Party’s prior written consent, except to (a) a wholly-owned
subsidiary of such Party,; provided that such Party shall require, as a
condition to such assignment, any assignee or successor to all or substantially
all of its business or assets to assure and agree in writing to perform this
Agreement and to be bound by all the terms and conditions of this Agreement in
the same manner and to the same extent that such Party would be required to
perform or would be bound if no assignment or succession had taken place.
Subject to the foregoing, this Agreement will be binding on and enforceable by
the Parties and their respective successors and permitted assigns.

 

14.9 Amendment. This Agreement may be amended, modified or supplemented by the
Parties, provided that any such amendment, modification or supplement shall be
in writing and signed by the Parties.

 

14.10 Waiver. No waiver by a Party with respect to this Agreement will be
effective or enforceable against a Party unless in writing and signed by that
Party. Except as otherwise expressly provided herein, no failure to exercise,
delay in exercising, or single or partial exercise of any right, power or remedy
by a Party, and no course of dealing between or among any of the Parties, will
constitute a waiver of, or shall preclude any other or further exercise of the
same or any other right, power or remedy.

 

14.11 Counterparts and Transmitted Copies. This Agreement may be executed in any
number of counterparts, each of which when executed and delivered will be deemed
an original, but all of which taken together will constitute but one and the
same instrument, and it will not be necessary in making proof of this Agreement
to produce or account for more than one original counterpart hereof. The Parties
acknowledge that Transmitted Copies of this Agreement will be equivalent to
original documents until such time (if any) as original documents are completely
executed and delivered. “Transmitted Copies” means copies which are reproduced
or transmitted via facsimile, or another process of complete and accurate
reproduction and transmission.

 

14.12 Cost of Litigation. The prevailing Party in any legal action or proceeding
arising out of or relating to this Agreement shall be entitled to an award of
its reasonable attorneys’ fees in connection therewith.

 

14.13 Entire Agreement. This Agreement, together with the schedules to this
Agreement, (a) represents the entire understanding between the Parties with
respect to the subject matter hereof and supersedes all previous oral or written
communications or agreements, and all contemporaneous oral communications and
agreements, between the Parties and their respective Affiliates regarding such
subject matter, and (b) may be amended or modified only by a written instrument
signed by a duly authorized agent of each Party. No breach of this Agreement by
either Party will affect the rights or obligations of either Party under any
other agreement between the Parties.

 

14.14 Severability. If any provision of this Agreement is construed to be
invalid, illegal or unenforceable, then the remaining provisions hereof will not
be affected thereby and will be enforceable without regard thereto.

 

14.15 CHOICE OF LAW. THIS AGREEMENT WILL BE INTERPRETED, CONSTRUED AND ENFORCED
IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK, WITHOUT REFERENCE TO ITS
CHOICE OF LAW RULES.

--------------------------------------------------------------------------------

14.16 Headings. The headings of sections and subsections of this Agreement are
for convenience of reference only and are not intended to restrict, affect or
otherwise influence the interpretation or construction of any provision of this
Agreement.

 

14.17 References. All words used in this Agreement shall be construed to be of
such number and gender as the context requires or permits. Unless a particular
context clearly provides otherwise (i) the words “hereof” and “hereunder” and
similar references refer to this Agreement in its entirety and not to any
specific section or subsection hereof, and (ii) the word “including” shall mean
including but not limited to.

 

14.18 Construction. The Parties agree that any rule of construction to the
effect that ambiguities are to be resolved against the drafting party shall not
be applied in the construction or interpretation of this Agreement or any other
agreements or documents delivered in connection with the transactions
contemplated by this Agreement.

 

14.19 Other. Notwithstanding any other provision of this Agreement, if GSI
determines that it may be required to collect or remit sales or use taxes in
connection with sales to customers in any jurisdictions where the Company has
nexus but GSI does not have nexus, then GSI will be permitted to assign this
Agreement to an Affiliate of GSI without the Company’s prior written consent.

 

14.20 [*]

 

*******************

(SIGNATURES APPEAR ON FOLLOWING PAGE)

--------------------------------------------------------------------------------

IN WITNESS WHEREOF, intending to be legally bound, the Parties hereby execute
this Agreement on the date first written above.

 

GSI COMMERCE SOLUTIONS, INC.   PALMONE, INC. (FORMERLY PALM, INC.) By:  

/s/Michael Conn

--------------------------------------------------------------------------------

  By:  

/s/ Richard Todd Bradley

--------------------------------------------------------------------------------

    Name: Michael Conn       Name: Richard Todd Bradley     Title: Senior Vice
President       Title: Address:   1075 First Avenue   Address:         King of
Prussia, PA 19406         Telephone:   (610) 265-3229   Telephone:    
Facsimile:   (610) 265-2866   Facsimile:    

 

--------------------------------------------------------------------------------

Schedule “A”

 

Company Stores Links

 

At all times during the Term, the Company will include Company Stores Links on
the Company Site as set forth below:

 

  • Prominent links to the Company Store, or such other pages as the Parties may
agree upon from time to time, located above-the-fold on the Home Page of the
Company Site. Such links shall be at least as prominent as any and all other
links to third party Web Sites which sell Palm Products.

 

  • Unless otherwise mutually agreed upon by the Parties, the Company will
include prominent links to each Company Store on the Company Site’s global
navigation functionality. The Company shall not have links on its global
navigation functionality which link to third party Web Sites which sell Palm
Products; provided, however, that the Company shall be permitted to include a
link to the Palm Source, Inc. Web Site on its global navigation functionality.

 

  • At least one promotional link to the main Company Stores, or such other
pages as the Parties may agree upon from time to time, located above the fold on
the Home Page of the Company Site.

 

  • Additional promotional links for product(s) offered on the Company Stores
integrated throughout relevant sections of the Company Site.

--------------------------------------------------------------------------------

Schedule “B”

 

Functionality and Features

 

  • Search and Browse

 

  • Shopping Cart

 

  • Online Checkout with Secure Ordering

 

  • E-mail Notification of Orders

 

  • Order Tracking

 

  • User Login/Registration

 

  • Affiliate Program Management

 

  • Frequently Asked Questions

 

  • “Contact Us” via Phone and eMail

 

  • [*]Deliver a personalized shopping experience for users based on user
profiles.

 

  • [*]

 

  • Enable a customer to find and identify products, software or services based
upon key word searches, product images, descriptions, sku #’s, and pricing.

--------------------------------------------------------------------------------

Schedule “C”

 

[*]

 

·

 

·

--------------------------------------------------------------------------------

Schedule “D”

 

Hosting of Site and Registration of URL Requirements

 

SSL Certificates

 

These certificates are used for secure e-commerce transactions. The certificates
certify that the customer is giving their personal information to a site that
indeed is an authorized representative of the store where they are shopping.
Verisign is the certification body and will need to contact an officer within
the company regarding our request for these SSL certificates as a third party.

 

Main store URL (domain):    ___________________ Internic registrant company name
for this domain:    ___________________ Company address:    ___________________

 

(Corporate contact must be an officer in the company named above who has
sufficient authority to approve the validity of GSI’s request to represent the
said company in e-commerce transactions)

 

Corporate contact:    ___________________ Title:    ___________________ Phone:
   ___________________ Fax:    ___________________

Dun and Bradstreet number for

above company:

   ___________________

 

DNS

 

DNS is the Internet address system which allows a customer to reach the new
store via the desired URL such as www.store.com. This needs to be changed at
least one week prior to the expected store launch so that the changes have been
propagated to all DNS servers on the Internet. Our policy is to support your
existing store ip address on our servers, so that even after the DNS has been
updated to point to our servers, your existing site will still be reachable
until we have launched the new store.

 

DNS Technical contact for main URL listed above:    ___________________ Contact
phone:    ___________________ Contact e-mail address:    ___________________

 

Secondary URLs that will be supported by GSI:

 

1.    ___________________    Technical contact:    ___________________          
   ___________________ 2.    ___________________    Technical contact:   
___________________              ___________________ 3.    ___________________
   Technical contact:    ___________________              ___________________

 

--------------------------------------------------------------------------------

List any additional on back.

 

E-mail Aliases

 

These are the e-mail aliases which customers will use associated with the
e-commerce store such as customerssupport@domain.com. If your company uses this
domain for mail, you need to add forwarding for the listed e-mail aliases below
that will point to the corresponding mailbox on our servers.

 

E-mail aliases which need to be created on your mail server:

 

Your mail server

--------------------------------------------------------------------------------

   points to

--------------------------------------------------------------------------------

   Our mail server

--------------------------------------------------------------------------------

contactus@store.com         storecustomersupport@gsicommerce.com
webmaster@store.com         storewebmaster@gsicommerce.com info@store.com     
   storecustomersupport@gsicommerce.com customerservice@store.com        
storecustomersupport@gsicommerce.com help@store.com        
storecustomersupport@gsicommerce.com customersupport@store.com        
storecustomersupport@gsicommerce.com specialoffers@store.com        
storespecialoffers@gsicommerce.com grandopening@store.com        
storegrandopening@gsicommerce.com newsletter@store.com        
storenewsletter@gsicommerce.com jobs@store.com         corporate e-mail address
for jobs at your
company

 

For example, if the main domain is palm.com, then the first e-mail alias mapping
would be:

 

contactus@palm.com forwards to palmcustomersupport@gsicommerce.com

 

Who to contact for updating company e-mail server with new aliases:

   ___________________

Phone:

   ___________________

E-mail:

   ___________________

 

--------------------------------------------------------------------------------

 

--------------------------------------------------------------------------------

Your name

  Title   Date

--------------------------------------------------------------------------------

Schedule “E”

 

Order Processing and Fulfillment

 

  • Order receipt, confirmation and processing (including high quantity Orders
placed via purchase orders from educational institutions, government agencies
and corporations)

 

  • Establishment of terms and conditions of sale of Merchandise

 

  • Fraud screening and credit checks (including, if appropriate, obtaining D&B
reports)

 

  • Credit card authorization and processing and collection of proceeds

 

  • Invoicing for Orders placed via purchase orders accepted by GSI

 

  • Inventory receipt, control and management

 

  • Pick, pack and ship Orders

 

  • Shipping management and tracking

 

  • Returns processing

 

  • Testing Returns for Palm Products which are not accessories or Wireless
Products using good faith efforts to comply with the attached Testing
Specifications

--------------------------------------------------------------------------------

Schedule “F”

 

Testing Specifications

 

1. Introduction

 

This documentation describes the manual functional test procedure for the Palm
viewers. This test is performed AFTER the unit has been assembled.

 

2. Requirements

 

· [*]

 

· [*]

 

3. Test Procedure

 

1. [*]

--------------------------------------------------------------------------------

Appendix A - Beaming

 

[*]

--------------------------------------------------------------------------------

Schedule “G”

 

Company Trademark Use Guidelines

 

GSI shall not, with respect to the Trademarks of the Company:

 

• alter the overall design, color or shape of any such Trademarks

 

• commingle or combine any such Trademarks with any other mark

 

• use any other mark that is confusingly similar to such Trademarks

 

• substitute designs or objects for letters in any Trademark

 

• use in conjunction with any illegal, immoral, obscene or pornographic
activities

--------------------------------------------------------------------------------

Schedule “H”

 

[*]