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EXHIBIT 10.72

AGREEMENT EXTENSION

    This Agreement Extension is made effective as of December 1, 2000, by and
between Adobe Systems Benelux B.V. ("Adobe") and Sykes Europe Limited ("Sykes").

    Whereas, Adobe and Sykes are parties to an Agreement made effective as of
December 4, 1999 and executed on behalf of Adobe by Hal Covert and on behalf of
Sykes by Scott J. Bendert (the "Agreement"); and

    Whereas, the Agreement, by its terms, expired at 12:00 midnight GMT on
December 1, 2000; and

    Whereas, Adobe and Sykes wish to extend the term of the Agreement and make
certain amendments to the Agreement;

    Therefore, the parties agree as follows:

1.The Contract Term (as defined in Clause 1.1 of the Agreement) shall be
extended to 12:00 midnight GMT on December 1, 2001.

2.The rights and obligations of the parties for the period between December 1,
2000 and the date of execution hereof shall be governed by the terms and
conditions of the Agreement as if the Agreement had not expired.

3.Clause 14.7 ("Survival of Terms") of the Agreement shall be removed in its
entirety and replaced as follows:

Termination or expiry of this Agreement shall not affect the rights and
obligations of the parties in terms of Clauses 1, 2.8, 5.2, 5.3, 5.4, 5.5 (for a
period of two years after termination or expiration), 5.6, 5.9, 7, 9, 10.1(g),
11, 13, 14.6, 14.7, 14.8, 14.10, 15.2, 16, 18, 19, 20, 21 and 22 of this
Agreement which shall continue notwithstanding termination or expiry.

4.A new Clause 22 shall be added as follows:

22.LIMITATION OF LIABILITY

EXCEPT WITH RESPECT TO A CLAIM FOR INDEMNIFICATION HEREUNDER RELATING TO A THIRD
PARTY CLAIM, IN NO EVENT WILL SYKES OR ADOBE BE LIABLE WITH RESPECT TO THE
SUBJECT MATTER OF THIS AGREEMENT OR UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY
OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, PUNITIVE,
SPECIAL OR CONSEQUENTIAL DAMAGES, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.

5.All other terms of the Agreement shall not be affected by this Agreement
Extension.

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    The parties have caused this Agreement Extension to be executed by their
duly authorized representatives.

FOR ADOBE SYSTEMS INCORPORATED   FOR SYKES EUROPE LIMITED
/s/ BRUCE R. CHIZEN   

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Signature
 
/s/ W. MICHAEL KIPPHUT   

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Signature
Bruce R. Chizen

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Printed Name
 
W. Michael Kipphut

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Printed Name
President & CEO

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Title
 
Vice President & CFO

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Title
March 6, 2001

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Date
 
February 28, 2001

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Date

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AGREEMENT EXTENSION