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Exhibit 10.51

EXECUTION COPY

TRADEMARK COLLATERAL ASSIGNMENT
AND SECURITY AGREEMENT

        THIS AGREEMENT ("Agreement"), dated as of January 26, 2004, is by and
between AEGIS COMMUNICATIONS GROUP, INC., a corporation with its chief executive
office at 7880 Bent Branch Drive, Suite 150, Irving, Texas 75063 ("Parent"), and
each of Parent's subsidiaries identified on the signature pages hereof (such
subsidiaries, together with Parent, hereinafter referred to individually as a
"Debtor" and individually and collectively, jointly and severally, as "Debtors")
and WILMINGTON TRUST COMPANY, a Delaware banking corporation, as Collateral
Trustee for the Noteholders (as defined below), having an office at 1100 North
Market Street, Rodney Square North, Wilmington, DE 19896 (in such capacity,
"Secured Party").

W I T N E S S E T H:

        WHEREAS, each Debtor has adopted, used and is using, and is the owner of
the entire right, title, and interest in and to the trademarks, trade names,
terms, designs and applications therefor described below its name in Schedule A
hereto and made a part hereof; and

        WHEREAS, Parent has issued (a) the Secured Promissory Note dated as of
November 5, 2003 made by Parent in the amount of $14,087,352.00 (the "Original
DB Note") to the order of Deutsche Bank AG London, acting through DB Advisors,
LLC ("DB"), as amended and restated in its entirety by the Amended and Restated
Secured Promissory Note dated January 28, 2004 made by Parent in the amount of
$10,087,352.00 to the order of DB (the "DB Note") and (b) the Secured Promissory
Note dated as of November 5, 2003 in the amount of $14,143,815.00 (the "Original
Essar Note" and together with the Original DB Note, the "Original Notes") to the
order of Essar Global Limited ("Essar" and together with DB, the "Administrative
Agents" and together with their respective successors and assigns under the
Notes referred to below, the "Noteholders"), as amended and restated in its
entirety by the Amended and Restated Secured Promissory Note dated January 28,
2004 (the "Essar Note" and, together with the DB Note, the "Notes"), made by
Parent in the amount of $10,143,815.00 to the order of Essar. Capitalized terms
not otherwise defined in this Amendment have the same meanings as specified in
the Notes; and

        WHEREAS, in accordance with the terms of the Original Notes and in order
to induce Noteholders to accept the Notes in replacement for the Original Notes,
Debtors have agreed to grant to Secured Party certain collateral security as set
forth herein;

        NOW, THEREFORE, in consideration of the premises and for other good and
valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, each Debtor hereby agrees as follows:

        1.     GRANT OF SECURITY INTEREST

        As collateral security for the prompt performance, observance and
indefeasible payment in full of all of the Obligations (as hereinafter defined),
each Debtor hereby grants to Secured Party a continuing security interest in and
a general lien upon, and a conditional assignment of, the following (being
collectively referred to herein as the "Collateral"): (a) all of such Debtor's
now existing or hereafter acquired right, title, and interest in and to: (i) all
of such Debtor's trademarks, trade names, trade styles and service marks and all
applications, registrations and recordings relating to the foregoing as may at
any time be filed in the United States Patent and Trademark Office or in any
similar office or agency of the United States, any State thereof, any political
subdivision thereof or in any other country to the extent permitted under
applicable law, including, without limitation, the trademarks, terms, designs
and applications described below such Debtor's name in Schedule A hereto
(provided, that no security interest shall be granted in United States
intent-to-use trademark applications to the extent that, and solely during the
period in which, the grant of a security interest therein would impair the

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validity or enforceability of such intent-to-use trademark applications under
applicable federal law), together with all rights and privileges arising under
applicable law with respect to Debtor's use of any trademarks, trade names,
trade styles and service marks, and all reissues, extensions, continuation and
renewals thereof (all of the foregoing being collectively referred to herein as
the "Trademarks"); and (ii) all prints and labels on which such trademarks,
trade names, tradestyles and service marks appear, have appeared or will appear,
and all designs and general intangibles of a like nature; (b) the goodwill of
the business symbolized by each of the Trademarks, including, without
limitation, all customer lists and other records relating to the distribution of
products or services bearing the Trademarks; (c) all income, fees, royalties and
other payments at any time due or payable with respect thereto, including,
without limitation, payments under all licenses at any time entered into in
connection therewith; (d) the right to sue for past, present and future
infringements thereof; (e) all rights corresponding thereto throughout the
world; and (f) any and all other proceeds of any of the foregoing, including,
without limitation, damages and payments or claims by Debtor against third
parties for past or future infringement of the Trademarks.

        2.     OBLIGATIONS SECURED

        The security interest, lien and other interests granted to Secured Party
pursuant to this Agreement shall secure the prompt performance, observance and
payment in full of any and all obligations, liabilities and indebtedness of
every kind, nature and description owing by Debtors to Noteholders and Secured
Party and/or their affiliates, including principal, interest, charges, fees,
costs and expenses, however evidenced, whether as principal, surety, endorser,
guarantor or otherwise, arising under this Agreement, the Notes, or any of the
other Loan Documents, whether now existing or hereafter arising, whether arising
before, during or after the initial or any renewal term of the Notes or after
the commencement of any case with respect to Debtor under the United States
Bankruptcy Code or any similar statute (including, without limitation, the
payment of interest and other amounts which would accrue and become due but for
the commencement of such case), whether direct or indirect, absolute or
contingent, joint or several, due or not due, primary or secondary, liquidated
or unliquidated, secured or unsecured, and however acquired by Noteholders or
Secured Party (all of the foregoing being collectively referred to herein as the
"Obligations").

        3.     REPRESENTATIONS, WARRANTIES AND COVENANTS

        Each Debtor hereby represents, warrants and covenants with and to
Secured Party the following (all of such representations, warranties and
covenants being continuing so long as any of the Obligations are outstanding):

        (a)   Such Debtor shall pay and perform all of the Obligations according
to their terms.

        (b)   All of the existing Collateral is valid and subsisting in full
force and effect, and, except as otherwise described in Schedule C hereto, such
Debtor owns the sole, full and clear title thereto, and the right and power to
grant the security interest and conditional assignment granted hereunder.
Debtors shall, at Debtors' joint and several expense, perform all acts and
execute all documents necessary to maintain the existence of the Collateral
consisting of registered Trademarks as registered trademarks and to maintain the
existence of all of the Collateral as valid and subsisting, including, without
limitation, the filing of any renewal affidavits and applications, except as
expressly otherwise permitted under Section 3(i). The Collateral is not subject
to any liens, claims, mortgages, assignments, licenses, security interests or
encumbrances of any nature whatsoever, except: (i) the security interests
granted hereunder and pursuant to the Notes, (ii) the security interests
permitted under the Notes, and (iii) the licenses permitted under Section 3(e)
below.

        (c)   Debtors shall not assign, sell, mortgage, lease, transfer, pledge,
hypothecate, grant a security interest in or lien upon, encumber, grant an
exclusive or non-exclusive license relating to

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the Collateral, or otherwise dispose of any of the Collateral, in each case
without the prior written consent of Secured Party, except as otherwise
permitted herein (including under Section 3(i)) or in the Notes. Nothing in this
Agreement shall be deemed a consent by Secured Party to any such action, except
as such action is expressly permitted hereunder.

        (d)   Debtors shall, at Debtors' joint and several expense, promptly
perform all acts and execute all documents requested at any time by Secured
Party to evidence, perfect, maintain, record or enforce the security interest in
and conditional assignment of the Collateral granted hereunder or to otherwise
further the provisions of this Agreement. Debtors hereby authorize Secured Party
to execute and file one or more financing statements (or similar documents) with
respect to the Collateral, signed only by Secured Party or as otherwise
determined by Secured Party. Debtors further authorize Secured Party to have
this Agreement or any other similar security agreement filed with the
Commissioner of Patents and Trademarks or any other appropriate federal, state
or government office. Notwithstanding any other provision of this Agreement, it
shall be the responsibility and obligation of the Debtors to execute all
documents and to make any filings and perform any other actions necessary to
evidence, perfect, maintain, record and enforce the security interest in the
Collateral granted pursuant to this Agreement.

        (e)   As of the date hereof, Debtors do not have any Trademarks
registered, or subject to pending applications, in the United States Patent and
Trademark Office or any similar office or agency in the United States, any State
thereof, any political subdivision thereof or in any other country, other than
those described below in Schedule A hereto and have not granted any licenses
with respect thereto other than as set forth in Schedule B hereto.

        (f)    Each Debtor shall, concurrently with the execution and delivery
of this Agreement, execute and deliver to Secured Party five (5) originals of a
Special Power of Attorney in the form of Exhibit I annexed hereto, with
appropriate insertions, for the implementation of the assignment, sale or other
disposition of the Collateral pursuant to Secured Party's exercise of the rights
and remedies granted to Secured Party hereunder.

        (g)   Secured Party may, in its discretion, pay any amount or do any act
which any Debtor fails to pay or do as required hereunder or as requested by
Secured Party to preserve, defend, protect, maintain, record or enforce the
Obligations, the Collateral, or the security interest and conditional assignment
granted hereunder, including, but not limited to, all filing or recording fees,
court costs, collection charges, reasonable attorneys' fees and legal expenses.
Debtors shall be liable to Secured Party jointly and severally for any such
payment, which payment shall be deemed an advance by Secured Party to Debtors,
shall be payable on demand together with interest at the rate then applicable to
the Obligations set forth in the Notes and shall be part of the Obligations
secured hereby.

        (h)   Debtors shall not file any application for the registration of a
Trademark with the United States Patent and Trademark Office or any similar
office or agency in the United States or in any other country, unless Debtor has
given Secured Party twenty (20) days prior written notice of such action. If,
after the date hereof, Debtor shall (i) obtain any registered trademark or trade
name, or apply for any such registration in the United States Patent and
Trademark Office or in any similar office or agency in the United States, any
State thereof, any political subdivision thereof or in any other country, or
(ii) become the owner of any trademark registrations or applications for
trademark registration used in the United States or any State thereof, political
subdivision thereof or in any other country, the provisions of Section 1 hereof
shall automatically apply thereto. Upon the request of Secured Party, the
appropriate Debtor shall promptly execute and deliver to Secured Party any and
all assignments, agreements, instruments, documents and such other papers as may
be requested by Secured Party to evidence the security interest in and
conditional assignment of such Trademark in favor of Secured Party.

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        (i)    Debtors have not abandoned any of the Trademarks and Debtors will
not do any act, nor omit to do any act, whereby the Trademarks may become
abandoned, invalidated, unenforceable, avoided, or avoidable. Debtors shall
notify Secured Party immediately if any Debtor knows or has reason to know of
any reason why any application, registration, or recording with respect to the
Trademarks may become abandoned, canceled, invalidated, avoided, or avoidable,
except that, upon advance written notice to Secured Party, Debtors may abandon
any Trademark so long as (i) such Trademark is no longer used or useful in the
business of any Debtor or any affiliate, and is not affixed to or used in
connection with the manufacture, sale, distribution or use of any inventory or
other assets of any Debtor, (ii) such Trademark shall not have been used by any
Debtor for a period of three (3) months or more from the date of such written
notice to Secured Party and (iii) any such Trademark shall not otherwise be
material to the business of any Debtor or any of its affiliates in any respect
and shall have little or no value. Debtors shall notify Secured Party
immediately if any Debtor knows or has reason to know of any reason why any
application, registration, or recording with respect to the Trademarks may
become abandoned, canceled, invalidated, avoided, or avoidable.

        (j)    Debtors shall render any assistance, as Secured Party shall
determine is necessary, to Secured Party in any proceeding before the United
States Patent and Trademark Office, any federal or state court, or any similar
office or agency in the United States, any State thereof, any political
subdivision thereof or in any other country, to maintain such application and
registration of the Trademarks as a Debtor's exclusive property and to protect
Secured Party's interest therein, including, without limitation, filing of
renewals, affidavits of use, affidavits of incontestability and opposition,
interference, and cancellation proceedings, except to the extent that Debtors
have acted in accordance with Section 3(i).

        (k)   No material infringement or unauthorized use presently is being
made of any of the Trademarks that would adversely affect in any material
respect the fair market value of the Collateral or the benefits of this
Agreement granted to Secured Party, including, without limitation, the validity,
priority or perfection of the security interest granted herein or the remedies
of Secured Party hereunder. Debtors shall promptly notify Secured Party if any
Debtor (or any affiliate or subsidiary thereof) learns of any use by any person
of any term or design which infringes on any Trademark or is likely to cause
confusion with any Trademark. If requested by Secured Party, Debtors (or the
applicable individual Debtor, as appropriate), at Debtors' joint and several
expense, shall join with Secured Party in such action as Secured Party, in
Secured Party's discretion, may deem advisable for the protection of Secured
Party's interest in and to the Trademarks.

        (l)    Debtors assume all responsibility and liability arising from the
use of the Trademarks and Debtors, jointly and severally, hereby indemnify and
hold Secured Party harmless from and against any claim, suit, loss, damage, or
expense (including reasonable attorneys' fees and legal expenses) arising out of
any alleged defect in any product manufactured, promoted, or sold by any Debtor
(or any affiliate or subsidiary thereof) in connection with any Trademark or out
of the manufacture, promotion, labeling, sale or advertisement of any such
product by any Debtor (or any affiliate or subsidiary thereof). The foregoing
indemnity shall survive the payment of the Obligations, the termination of this
Agreement and the termination or non-renewal of the Notes.

        (m)  Debtors shall promptly pay Secured Party for any and all
expenditures made by Secured Party pursuant to the provisions of this Agreement
or for the defense, protection or enforcement of the Obligations, the
Collateral, or the security interests and conditional assignment granted
hereunder, including, but not limited to, all filing or recording fees, court
costs, collection charges, travel expenses, and attorneys' fees and legal
expenses. Such expenditures shall be payable on demand, together with interest
at the rate then applicable to the Obligations set forth in the Notes and shall
be part of the Obligations secured hereby.

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        4.     EVENTS OF DEFAULT

        The occurrence or existence of any Event of Default under and as defined
in the Notes is referred to herein individually as an "Event of Default," and
collectively as "Events of Default."

        5.     RIGHTS AND REMEDIES

        At any time an Event of Default exists or has occurred and is
continuing, in addition to all other rights and remedies of Secured Party,
whether provided under this Agreement, the Notes, the other Loan Documents,
applicable law or otherwise, Secured Party shall have the following rights and
remedies which may be exercised without notice to, or consent by, Debtors except
as such notice or consent is expressly provided for hereunder:

        (a)   All Obligations shall become immediately due and payable, without
notice or demand as provided in the Notes.

        (b)   Secured Party may require that neither any Debtor nor any
affiliate or subsidiary of any Debtor make any use of the Trademarks or any
marks similar thereto for any purpose whatsoever. Secured Party may make use of
any Trademarks for the sale of goods, completion of work-in-process or rendering
of services in connection with enforcing any other security interest granted to
Secured Party by Debtors or any subsidiary or affiliate of any Debtor or for
such other reason as Secured Party may determine.

        (c)   Secured Party may grant such license or licenses relating to the
Collateral for such term or terms, on such conditions, and in such manner, as
Secured Party shall in its discretion deem appropriate. Such license or licenses
may be general, special or otherwise, and may be granted on an exclusive or
non-exclusive basis throughout all or any part of the United States of America,
its territories and possessions, and all foreign countries.

        (d)   Secured Party may assign, sell or otherwise dispose of the
Collateral or any part thereof, either with or without special conditions or
stipulations, except that if notice to any Debtor of intended disposition of
Collateral is required by law, the giving of ten (10) Business Days prior
written notice to either Parent or such Debtor of any proposed disposition shall
be deemed reasonable notice thereof and Debtors waive any other notice with
respect thereto. Secured Party shall have the power to buy the Collateral or any
part thereof, and Secured Party shall also have the power to execute assurances
and perform all other acts which Secured Party may, in its discretion, deem
appropriate or proper to complete such assignment, sale, or disposition. In any
such event, Debtors shall be liable for any deficiency.

        (e)   In addition to the foregoing, in order to implement the
assignment, sale, or other disposition of any of the Collateral pursuant to the
terms hereof, Secured Party may at any time execute and deliver on behalf of
Debtors or any individual Debtor, as appropriate, pursuant to the authority
granted in the Powers of Attorney described in Section 3(f) hereof, one or more
instruments of assignment of the Trademarks (or any application, registration,
or recording relating thereto), in form suitable for filing, recording, or
registration in connection with the exercise of the remedies otherwise provided
herein. Debtors agree to pay Secured Party on demand all costs incurred in any
such transfer of the Collateral, including, but not limited to, any taxes, fees,
and reasonable attorneys' fees and legal expenses. Debtors agree that Secured
Party has no obligation to preserve rights to the Trademarks against any other
parties.

        (f)    Secured Party may first apply the proceeds actually received from
any such license, assignment, sale or other disposition of any of the Collateral
to the costs and expenses thereof, including, without limitation, reasonable
attorneys' fees and all legal, travel and other expenses actually incurred by
Secured Party. Thereafter, Secured Party may apply any remaining proceeds to the
Obligations in the order and manner provided in the Notes Debtors shall remain
liable to

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Secured Party for any of the Obligations remaining unpaid after the application
of such proceeds, and Debtors shall pay Secured Party on demand any such unpaid
amount, together with interest at the rate then applicable to the Obligations
set forth in the Notes.

        (g)   Each Debtor shall supply to Secured Party or to Secured Party's
designee such Debtor's knowledge and expertise relating to the manufacture and
sale of the products and services bearing the Trademarks and such Debtor's
customer lists and other records relating to the Trademarks and the distribution
thereof.

        (h)   Nothing contained herein shall be construed as requiring Secured
Party to take any such action at any time. All of Secured Party's rights and
remedies, whether provided under this Agreement, the other Loan Documents,
applicable law, or otherwise, shall be cumulative and none is exclusive. Such
rights and remedies may be enforced alternatively, successively, or
concurrently.

        6.     JURY TRIAL WAIVER; OTHER WAIVERS AND CONSENTS; GOVERNING LAW

        (a)   The validity, interpretation and enforcement of this Agreement and
the other Loan Documents and any dispute arising out of the relationship between
the parties hereto, whether in contract, tort, equity or otherwise, shall be
governed by the internal laws of the State of New York (without giving effect to
principles of conflicts of law).

        (b)   Debtors and Secured Party irrevocably consent and submit to the
non-exclusive jurisdiction of the Supreme Court of the State of New York for New
York County and the United States District Court for the Southern District of
New York and waive any objection based on venue or forum non conveniens with
respect to any action instituted therein arising under this Agreement or any of
the other Loan Documents or in any way connected or related or incidental to the
dealings of Debtor and Secured Party in respect of this Agreement or the other
Loan Documents or the transactions related hereto or thereto, in each case
whether now existing or thereafter arising, and whether in contract, tort,
equity or otherwise, and agree that any dispute with respect to any such matters
shall be heard only in the courts described above (except that Secured Party
shall have the right to bring any action or proceeding against any Debtor or its
property in the courts of any other jurisdiction which Secured Party deems
necessary or appropriate in order to realize on the Collateral or to otherwise
enforce its rights against a Debtor or its property).

        (c)   Each Debtor hereby waives personal service of any and all process
upon it and consents that all such service of process may be made by certified
mail (return receipt requested) directed to its address set forth herein and
service so made shall be deemed to be completed five (5) days after the same
shall have been so deposited in the U.S. mails, or, at Secured Party's option,
by service upon such Debtor in any other manner provided under the rules of any
such courts. Within thirty (30) days after such service, such Debtor shall
appear in answer to such process, failing which such Debtor shall be deemed in
default and judgment may be entered by Secured Party against such Debtor for the
amount of the claim and other relief requested.

        (d)   EACH DEBTOR AND SECURED PARTY EACH HEREBY WAIVES ANY RIGHT TO
TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION (I) ARISING UNDER
THIS AGREEMENT OR ANY OF THE OTHER LOAN DOCUMENTS OR (II) IN ANY WAY CONNECTED
WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF ANY DEBTOR AND SECURED PARTY IN
RESPECT OF THIS AGREEMENT OR ANY OF THE OTHER LOAN DOCUMENTS OR THE TRANSACTIONS
RELATED HERETO OR THERETO IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER
ARISING, AND WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE. EACH DEBTOR AND
SECURED PARTY EACH HEREBY AGREES AND CONSENTS THAT ANY SUCH CLAIM, DEMAND,
ACTION OR CAUSE OF ACTION

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SHALL BE DECIDED BY COURT TRIAL WITHOUT A JURY AND THAT SUCH DEBTOR OR SECURED
PARTY MAY FILE AN ORIGINAL COUNTERPART OF A COPY OF THIS AGREEMENT WITH ANY
COURT AS WRITTEN EVIDENCE OF THE CONSENT OF SUCH DEBTOR AND SECURED PARTY TO THE
WAIVER OF THEIR RIGHT TO TRIAL BY JURY.

        (e)   Secured Party shall not have any liability to Debtors (whether in
tort, contract, equity or otherwise) for losses suffered by Debtors or any
individual Debtor in connection with, arising out of, or in any way related to
the transactions or relationships contemplated by this Agreement, or any act,
omission or event occurring in connection herewith, unless it is determined by a
final and non-appealable judgment or court order binding on Secured Party that
the losses were the result of acts or omissions constituting gross negligence or
willful misconduct. In any such litigation, Secured Party shall be entitled to
the benefit of the rebuttable presumption that it acted in good faith and with
the exercise of ordinary care in the performance by it of the terms of this
Agreement and the other Loan Documents.

        7.     MISCELLANEOUS

        (a)   All notices, requests and demands to or upon the respective
parties hereto to be effective shall be in writing and otherwise as provided in
the Notes.

        (b)   All references to the plural herein shall also mean the singular
and to the singular shall also mean the plural. All references to a Debtor,
Noteholder and Secured Party pursuant to the definitions set forth in the
recitals hereto, or to any other person herein, shall include their respective
successors and assigns. The words "hereof," "herein," "hereunder," "this
Agreement" and words of similar import when used in this Agreement shall refer
to this Agreement as a whole and not any particular provision of this Agreement
and as this Agreement now exists or may hereafter be amended, modified,
supplemented, extended, renewed, restated or replaced. For purposes of this
Agreement, an Event of Default shall exist or continue or be continuing until
such Event of Default is waived or otherwise cured in accordance with
Section 7(e) hereof. All references to the term "Person" or "person" herein
shall mean any individual, sole proprietorship, partnership, corporation
(including, without limitation, any corporation which elects subchapter S status
under the Internal Revenue Code of 1986, as amended), limited liability company,
limited liability partnership, business trust, unincorporated association, joint
stock company, trust, joint venture or other entity or any government or any
agency or instrumentality or political subdivision thereof.

        (c)   This Agreement, the other Loan Documents and any other document
referred to herein or therein shall be binding upon Debtors and their successors
and assigns and inure to the benefit of and be enforceable by Noteholders,
Secured Party and their successors and assigns.

        (d)   If any provision of this Agreement is held to be invalid or
unenforceable, such invalidity or unenforceability shall not invalidate this
Agreement as a whole, but this Agreement shall be construed as though it did not
contain the particular provision held to be invalid or unenforceable and the
rights and obligations of the parties shall be construed and enforced only to
such extent as shall be permitted by applicable law.

        (e)   Neither this Agreement nor any provision hereof shall be amended,
modified, waived or discharged orally or by course of conduct, but only by a
written agreement signed by an authorized officer of Secured Party. Secured
Party shall not, by any act, delay, omission or otherwise be deemed to have
expressly or impliedly waived any of its rights, powers and/or remedies unless
such waiver shall be in writing and signed by an authorized officer of Secured
Party. Any such waiver shall be enforceable only to the extent specifically set
forth therein. A waiver by Secured Party of any right, power and/or remedy on
any one occasion shall not be construed as a bar to or waiver

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of any such right, power and/or remedy which Secured Party would otherwise have
on any future occasion, whether similar in kind or otherwise.

        8.     AGENCY FOR PROTECTION

        Collateral Trustee hereby appoints Wells Fargo Foothill ("WFF") and each
Noteholder as its agent (and each Administrative Agent hereby accepts such
appointment) for the purpose of perfecting the Collateral Trustee's Liens in
assets which, in accordance with Article 9 of the Code can be perfected only by
possession or control. It is understood that WFF will hold any such assets on
which the Collateral Trustee's Liens exist until Discharge of Senior Lender
Claims (as defined in the Intercreditor and Subordination Agreement dated as of
the date hereof to which the Collateral Trustee is a party). Should any
Noteholder obtain possession or control of any such Collateral, such Noteholder
shall notify Collateral Trustee thereof, and, promptly upon Collateral Trustee's
request therefor shall deliver possession or control of such Collateral to WFF
or, upon Discharge of Senior Lender Claims, Collateral Trustee or in accordance
with Collateral Trustee's instructions.

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        IN WITNESS WHEREOF, Debtor and Secured Party have executed this
Agreement as of the day and year first above written.

    AEGIS COMMUNICATIONS GROUP, INC., a Delaware Corporation
 
 
By:
 
/s/  HERMAN M. SCHWARZ      

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    Title:   President and Chief Executive Officer
 
 
ADVANCED TELEMARKETING CORPORATION, a Nevada corporation
 
 
By:
 
/s/  HERMAN M. SCHWARZ      

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    Title:   President and Chief Executive Officer
 
 
IQI, INC., a New York corporation
 
 
By:
 
/s/  HERMAN M. SCHWARZ      

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    Title:   President and Chief Executive Officer
 
 
LEXI INTERNATIONAL, INC., a California corporation
 
 
By:
 
/s/  HERMAN M. SCHWARZ      

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    Title:   President and Chief Executive Officer
 
 
INTERSERV SERVICES CORPORATION, a Delaware corporation
 
 
By:
 
/s/  GENE SPEYER      

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    Title:   President
 
 
WILMINGTON TRUST COMPANY,
as Collateral Trustee
 
 
By:
 
/s/  JAMES J. MCGINLEY      

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    Title:   Authorized Signatory

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STATE OF GEORGIA   )         )   ss.: COUNTY OF FULTON   )    

        On this        day of January, 2004, before me personally came Herman M.
Schwarz, to me known, who being duly sworn, did depose and say, that he is the
President and Chief Executive Officer of AEGIS COMMUNICATIONS GROUP, INC., the
corporation described in and which executed the foregoing instrument; and that
he signed his name thereto by order of the Board of Directors of said
corporation.

    /s/  KAREEM MADDISON      

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Notary Public

STATE OF GEORGIA
 
)
 
      )   ss.: COUNTY OF FULTON   )    

        On this        day of January, 2004, before me personally came Herman M.
Schwarz, to me known, who being duly sworn, did depose and say, that he is the
President and Chief Executive Officer of ADVANCED TELEMARKETING CORPORATION, the
corporation described in and which executed the foregoing instrument; and that
he signed his name thereto by order of the Board of Directors of said
corporation.

    /s/  KAREEM MADDISON      

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Notary Public

STATE OF GEORGIA
 
)
 
      )   ss.: COUNTY OF FULTON   )    

        On this        day of January, 2004, before me personally came Herman M.
Schwarz, to me known, who being duly sworn, did depose and say, that he is the
President and Chief Executive Officer of IQI, INC., the corporation described in
and which executed the foregoing instrument; and that he signed his name thereto
by order of the Board of Directors of said corporation.

    /s/  KAREEM MADDISON      

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Notary Public

10

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STATE OF GEORGIA   )         )   ss.: COUNTY OF FULTON   )    

        On this        day of January, 2004, before me personally came Herman M.
Schwarz, to me known, who being duly sworn, did depose and say, that he is the
President and Chief Executive Officer of LEXI INTERNATIONAL, INC., the
corporation described in and which executed the foregoing instrument; and that
he signed his name thereto by order of the Board of Directors of said
corporation.

    /s/  KAREEM MADDISON      

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Notary Public

STATE OF TEXAS
 
)
 
      )   ss.: COUNTY OF DALLAS   )    

        On this        day of January, 2004, before me personally came Eugene G.
Speyer, to me known, who being duly sworn, did depose and say, that he is the
President of INTERSERV SERVICES CORPORATION, the corporation described in and
which executed the foregoing instrument; and that he signed his name thereto by
order of the Board of Directors of said corporation.

    /s/  MARY L. HARADER      

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Notary Public

11

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STATE OF NEW YORK   )         )   ss.: COUNTY OF NEW YORK   )    

        On this 23rd day of January, 2004, before me personally came James J.
McGinley, to me known, who being duly sworn, did depose and say, that he is the
Authorized Signatory of WILMINGTON TRUST COMPANY, the corporation described in
and which executed the foregoing instrument; and that he signed his name thereto
by order of the Board of Directors of said corporation.

    /s/  CHRISTINE DIONNE      

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Notary Public

12

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SCHEDULE A
TO
TRADEMARK COLLATERAL ASSIGNMENT
AND SECURITY AGREEMENT

LIST OF TRADEMARKS AND TRADEMARK APPLICATIONS

A.AEGIS COMMUNICATIONS GROUP, INC.

Trademark

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  Registration
Number

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  Registration
Date

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  Expiration
Date

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Trademark
Application

--------------------------------------------------------------------------------

  Application/Serial
Number

--------------------------------------------------------------------------------

  Application
Date

--------------------------------------------------------------------------------

                                

B.ADVANCED TELEMARKETING CORPORATION

Trademark

--------------------------------------------------------------------------------

  Registration
Number

--------------------------------------------------------------------------------

  Registration
Date

--------------------------------------------------------------------------------

  Expiration
Date

--------------------------------------------------------------------------------

ATC   1461348   October 13, 1987                                  

         
  

Trademark
Application

--------------------------------------------------------------------------------

  Application/Serial
Number

--------------------------------------------------------------------------------

  Application
Date

--------------------------------------------------------------------------------

                                

13

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C.INTERSERV SERVICES CORPORATION

Trademark

--------------------------------------------------------------------------------

  Registration
Number

--------------------------------------------------------------------------------

  Registration
Date

--------------------------------------------------------------------------------

  Expiration
Date

--------------------------------------------------------------------------------

InterServ   1926943   October 17, 1995     IS   1929003   October 24, 1995    
Comwatch   2178180   August 4, 1998    

         
  

Trademark
Application

--------------------------------------------------------------------------------

  Application/Serial
Number

--------------------------------------------------------------------------------

  Application
Date

--------------------------------------------------------------------------------

                                

14

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SCHEDULE B
TO
TRADEMARK COLLATERAL ASSIGNMENT
AND SECURITY AGREEMENT

LIST OF LICENSES

A.AEGIS COMMUNICATIONS GROUP, INC.:

         
  

B.[SUBSIDIARY DEBTOR]:

         
  

C.[SUBSIDIARY DEBTOR]:

        
  

15

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SCHEDULE C
TO
TRADEMARK COLLATERAL ASSIGNMENT
AND SECURITY AGREEMENT

EXISTING LIENS

        NONE

16

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EXHIBIT I
TO
TRADEMARK COLLATERAL ASSIGNMENT
AND SECURITY AGREEMENT

SPECIAL POWER OF ATTORNEY

STATE OF   )         )   ss.: COUNTY OF   )    

        KNOW ALL MEN BY THESE PRESENTS, that [DEBTOR] ("Debtor"), having an
office at                        , hereby appoints and constitutes, severally,
WILMINGTON TRUST COMPANY, as Collateral Trustee ("Secured Party"), and each of
its officers, its true and lawful attorney, with full power of substitution and
with full power and authority to perform the following acts on behalf of Debtor:

        1.     Execution and delivery of any and all agreements, documents,
instrument of assignment, or other papers which Secured Party, in its
discretion, deems necessary or advisable for the purpose of assigning, selling,
or otherwise disposing of all right, title, and interest of Debtor in and to any
trademarks and all registrations, recordings, reissues, extensions, and renewals
thereof, or for the purpose of recording, registering and filing of, or
accomplishing any other formality with respect to the foregoing.

        2.     Execution and delivery of any and all documents, statements,
certificates or other papers which Secured Party, in its discretion, deems
necessary or advisable to further the purposes described in Subparagraph 1
hereof.

        This Power of Attorney is made pursuant to a Trademark Collateral
Assignment and Security Agreement, dated of even date herewith, between Debtor
and Secured Party (the "Security Agreement") and is subject to the terms and
provisions thereof. This Power of Attorney, being coupled with an interest, is
irrevocable until all "Obligations", as such term is defined in the Security
Agreement, are paid in full and the Security Agreement is terminated in writing
by Secured Party.

Dated: December            , 2003

    [DEBTOR]
 
 
By:
 
  

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Title:
 
  

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17

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STATE OF   )         )   ss.: COUNTY OF   )    

        On this        day of January 2004, before me personally
came                        , to me known, who being duly sworn, did depose and
say, that he is the                        of [DEBTOR], the corporation
described in and which executed the foregoing instrument; and that he signed his
name thereto by order of the Board of Directors of said corporation.

      

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Notary Public

18

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QuickLinks

TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT
SCHEDULE A TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT
SCHEDULE B TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT
SCHEDULE C TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT
EXHIBIT I TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT