Exhibit 10.1

 

(a) Cash Bonus Payments for 2005

 

On January 31, 2006, the Compensation Committee of the Board of Directors of
SupportSoft, Inc. (the “Company”) approved the third and fourth quarter of 2005
cash awards with respect to the bonus component of the Company’s chief executive
officer (“CEO”) and other officers who are reporting persons under Section 16 of
the Securities Exchange Act of 1934 (“Officers”). The bonus awards were
determined based on the Company’s actual performance during the third and fourth
quarters of 2005 as measured against pre-established performance objectives.
Cash payments of the on-target bonus for the second half of 2005 were as
follows:

 

Executive
Officer Name

--------------------------------------------------------------------------------

  

Title

--------------------------------------------------------------------------------

  

Potential

Second Half 2005

On-Target Bonus

--------------------------------------------------------------------------------

  

Actual

Second Half
2005 Bonus
Award

--------------------------------------------------------------------------------

Radha R. Basu

   Chief Executive Officer and President    $ 121,876    $ 68,250

Brian M. Beattie

   Former Chief Financial Officer and Executive Vice President of Finance and
Administration    $ 78,000    $ 42,900

Chris Grejtak

   Senior Vice President, Marketing and Corporate Development, Chief Marketing
Officer    $ 48,000    $ 24,000

Cadir B. Lee

   Vice President of Products and Technology and Chief Technology Officer    $
43,750    $ 26,250

John Van Siclen

   Senior Vice President of Worldwide Field Operations    $ 100,000    $ 60,000

 

(b) Adoption of 2006 Cash Bonus Plan

 

On January 31, 2006, the Compensation Committee approved for the fiscal year
ending December 31, 2006 the amount and criteria for the on-target performance
cash awards for the CEO and other Officers. The on-target performance cash
awards are based on the Company’s performance of corporate financial objectives,
as measured by bookings, revenue and earnings per share throughout 2006, and the
employee’s performance of individual objectives which relate to various
strategic initiatives of the Company. Depending on the individual, the portion
of the cash bonus attributable to corporate financial objectives can vary
between 50% and 100% of the total potential on-target performance cash award.
The Compensation Committee retains discretion to modify the bonuses, or the
criteria for the bonuses, that would be payable to an individual. Actual bonuses
payable for 2006, if any, will vary depending on the extent to which actual
performance meets, exceeds, or falls short of the established financial and
individual performance goals for on-target performance for 2006 for each
individual. Performance against objectives are measured quarterly,
semi-annually, and annually, depending upon the objective. The on-target bonus
potential for 2006 is set forth below:

 

Executive
Officer Name

--------------------------------------------------------------------------------

  

Title

--------------------------------------------------------------------------------

  

Potential

2006

On-Target Cash
Bonus

--------------------------------------------------------------------------------

Radha R. Basu

   Chief Executive Officer and President    $ 243,750

Ken Owyang

   Interim Chief Financial Officer    $ 88,000

Chris Grejtak

   Senior Vice President, Marketing and Corporate Development, Chief Marketing
Officer    $ 96,000

Cadir B. Lee

   Vice President of Products and Technology and Chief Technology Officer    $
100,000

John Van Siclen

   Senior Vice President of Worldwide Field Operations    $ 200,000

 

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