Exhibit 10.2

FOURTH AMENDMENT

TO THE

AMENDED AND RESTATED

SYKES ENTERPRISES, INCORPORATED

DEFERRED COMPENSATION PLAN

This Fourth Amendment to the Amended and Restatement Sykes Enterprises,
Incorporated Deferred Compensation Plan is made and entered into by Sykes
Enterprises, Incorporated (the “Company”) this 25th day of May, 2017, and shall
be effective for all purposes as of July 1, 2017.

W I T N E S S E T H:

WHEREAS, the Company has previously adopted the Sykes Enterprises, Incorporated
Deferred Compensation Plan (the “Plan”); and

WHEREAS, pursuant to the terms of the Plan, the Company is authorized and
empowered to amend the Plan; and

WHEREAS, the Company has determined that it is appropriate to amend the Plan.

NOW, THEREFORE, the Plan is hereby amended to read as follows:

I.

Section 1.21 of Article I of the Plan is hereby amended to read as follows:

1.21. “Year of Participation” means each twelve (12) month period in which the
Participant is eligible to participate in this Plan. For this purpose, the
12-month period begins running on the entry date the Participant enters (or
would be eligible to enter) the Plan. Years of Participation shall include the
periods for which the Participant was eligible to participate in the
nonqualified deferred compensation plan maintained by ICT Group Inc., as well as
the period beginning January 1, 2010 and ending December 31, 2010 during which
the Participant was employed; provided that the Participant was employed with
ICT Group Inc. on February 2, 2010, the date ICT Group Inc. was acquired by
SYKES. Further, effective as of January 1, 2013, Years of Participation shall
include a Participant’s years of service (each continuous 12-month period of
service) that the Participant was employed with Alpine Access, Inc. in a
position of Director or above, provided, that such Participant was employed with
Alpine Access, Inc. in such position on the date immediately preceding
August 20, 2012, the date Alpine Access, Inc. was acquired by SYKES or its
Affiliate, and continued in such position or higher position following such
date. Effective July 1, 2014 Years of Participation shall include all years of
service (each continuous 12-month period of service) that the employee worked
outside of the United States in a position that is the equivalent of a Director
or above in the United States, as determined by the Administrator.

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II.

Section 2.01 of Article II of the Plan is hereby amended by adding the following
sentence to the end thereof:

If a Participant is determined for any Plan Year to no longer meet the
requirements to be eligible under the terms of the Plan, he or she will no
longer be eligible to defer under the Plan, but will continue to be treated as a
Participant with respect to any existing balance in any Deferred Compensation
Account and Matching Contribution Account.

III.

Sections 2.02(b) and 2.02(c) of Article II of the Plan is hereby amended to read
as follows:

2.02.   (b)     For the Fiscal Year in which an individual is first designated
as eligible to participate in the Plan, pursuant to Section 2.01, the
Participant may elect to defer a specific percentage (between 1% and 80%) of his
base compensation or commissions and/or bonus to be earned for the remainder of
the Fiscal Year, a Participation Agreement must be submitted by the Participant
to the Administrator (or its agent) no later than the January 1 or July 1,
whichever is applicable, on which such individual becomes designated as an
eligible Participant. Any such election made in such Participation Agreement
shall be effective only with regard to base compensation or commissions and/or
bonuses earned after the date the Participation Agreement is submitted to the
Administrator, provided, however, that any election effective as of July 1 for
new Participants will only be permitted with respect to base compensation earned
after the date the Participation Agreement is submitted to the Administrator. If
a newly eligible Participant does not submit a Participation Agreement within
such period of time, such Participant will not be eligible to elect to defer
compensation except in accordance with Section 2.02(a) above. An election to
defer (or not to defer) under this Section 2.02(b) shall continue to apply to
base compensation or commissions and/or bonuses earned in subsequent Fiscal
Years unless such election is modified by the Participant. Any modification
shall be effective for the next Fiscal Year and shall be made through the
execution and delivery of a new Participation Agreement. For Plan purposes,
“bonus” shall mean those amounts that are paid as a bonus and meet the
definition of “Performance Based Compensation” as set forth in Section 409A of
the Code and the regulations issued thereunder.

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2.02.   (c)     As part of his deferral election, a Participant may elect to
receive all or a portion of the amounts deferred under (a) or (b) above as of
January 31st of a specified year (referred to as an “in-service” benefit)
provided that the specified year selected is not earlier than the third Fiscal
Year following the Fiscal Year for which the in-service benefit is first
elected. For example, if deferrals are elected for the 2016 Plan Year, the date
of the in-service benefit distribution cannot be before January 15, 2019. Such
election shall continue to apply to deferrals made in subsequent years until
modified or changed, provided, however, that the election shall lapse with
respect to amounts deferred for the year in which the in-service benefit is to
be paid. If the in-service benefit election lapses, the Participant will be
deemed to have elected to receive such amounts for which the in-service benefit
election lapsed in accordance with his original Separation from Service election
filed under the provisions of Section 4.01, unless another in-service benefit
election is timely made. Any modification or change to the in-service benefit
election will be effective for amounts deferred for the next Fiscal Year.
Further, if a Participant becomes entitled to a distribution under the Plan
prior to the in-service benefit distribution date, he will be paid out in
accordance with Section 4.01, provided, that in the event of the Participant’s
Separation from Service prior to his in-service distribution date, the
Participant will receive his benefit in accordance with his original Separation
from Service election that was filed under the provisions of Section 4.01.

IV.

Article III of the Plan is hereby amended by adding the following new section
3.05.

3.05. A Participant’s Deferred Compensation Account may be charged from time to
time with the Participant’s share of reasonable fees and expenses related to the
administration of the Plan, as determined by the Administrator.

V.

Section 4.01 (c) of Article IV of the Plan is hereby amended to read as follows:

 

  (c)

Any in-service benefit of amounts deferred in accordance with Section 2.02,
shall be paid on January 31st (or as soon as administratively possible following
that date) of the year selected by the Participant. The year of payment with
respect to an in-service benefit is generally irrevocable unless the
Participant, while an employee of SYKES or an Affiliate, requests a change and
(i) the change does not take effect until at least 12 months after the date on
which the election is made,

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(ii) the change is made at least 12 months prior to the date the payment is
scheduled to commence, and (iii) payment is deferred for a period of not less
than 5 years from the date payment would otherwise have been made (unless
payment is being made for disability or death), and such request is permitted
under Section 409A of the Code. Except as required under Section 409A of the
Code, a Participant is not limited as to the number of changes that can be made
under the Plan.

VI.

Section 4.01 (g) of Article IV of the Plan is hereby amended to read as follows:

 

  (g)

In the event of death of the Participant while still an employee, the balance
(or remaining balance) in the Participant’s Deferred Compensation Account and
any shares of SYKES common stock in the Matching Contribution Account will be
distributed to the Participant’s named Beneficiary on the first day of the
second month following the Participant’s death. If a Participant dies after
Separation from Service with the Employer, benefits will be paid (or continue to
be paid) to the Participant’s Beneficiary in accordance with the Participant’s
election (or deemed election) as to the timing and form of payment.

VII.

Section 4.01 (h) of Article IV of the Plan is hereby amended to read as follows:

 

  (h)

In the event of the Participant’s Disability while still an employee as defined
herein, the Participant’s Deferred Compensation Account and total distribution
of the shares of SYKES common stock held in the Matching Contribution Account
will be paid to the Participant on the first day of the second month following
the Participant’s Disability. In the event of the Participant’s Disability after
Separation from Service with the Employer, benefits will be paid (or continue to
be paid) in accordance with the Participant’s election (or deemed election) as
to the timing and form of payment.

VIII.

Section 4.02(f) of Article IV of the Plan is hereby amended to read as follows:

 

  (f)

Such election or deemed election as to the form is generally irrevocable unless
the Participant, while employed with SYKES or an Affiliate, requests a change
and (i) the change does not take effect until at least 12 months after the date
on which the election is made, (ii) the change is made at least 12 months prior
to the date the payment is scheduled to commence, and

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(iii) payment is deferred for a period of not less than 5 years from the date
payment would otherwise have been made (unless payment is being made for
disability or death) and such request is permitted under Section 409A of the
Code. Any election to change the form of payment will be deemed to have been
made as of the following January 1. Except as required under Section 409A of the
Code, a Participant is not limited as to the number of changes that can be made
under this paragraph.

IX.

Section 5.02(b)(1) of Article IV of the Plan is hereby amended to read as
follows:

            (b)      (1)     Notwithstanding the provisions of subsection
(a) above, the Administrator may make payments to an alternate payee in
accordance with the terms of the domestic relations order (as defined in Code
Section 414(p)(1)(B)). Payments to such alternate payee shall be paid in
accordance with the terms of the domestic relations order and section 4.01 (i),
provided, however, that any payments will be made in the form of a lump sum.

IN WITNESS WHEREOF, this Fourth Amendment has been executed and is effective as
of the date set forth herein.

 

  SYKES ENTERPRISES, INCORPORATED  

By:

 

LOGO [g398934dsp066.jpg]

 

Title:

 

Exec. V.P.

    “COMPANY”