EXHIBIT 10.28.3

 

CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR CERTAIN REDACTED PROVISIONS OF
THIS AGREEMENT. THE REDACTED PROVISIONS ARE IDENTIFIED BY THREE ASTERISKS
ENCLOSED BY BRACKETS AND UNDERLINED. THE CONFIDENTIAL PORTION HAS BEEN FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 

Proprietary and Confidential

  Prudential/Exult

 

Amendment #5 to Services Agreement

Dated January 11, 2002 as Amended

(Change Orders and Services Agreement Updates)

 

Exult, Inc. (“Service Provider”) and The Prudential Insurance Company of America
(“Client”) are parties to that certain Services Agreement dated as of January
11, 2002, as amended (the “Agreement”). This Amendment #5 to the Agreement
(“Amendment #5”) is entered into by Service Provider and Client as of December
15, 2003 (“Amendment #5 Effective Date”).

 

1. Definitions. Capitalized terms used in this Amendment #5 not defined herein
shall have the definitions ascribed to them in the Agreement.

 

2. Scope.

 

  (a) The Agreement is hereby amended by this Amendment #5 to (i) amend the
Services Agreement to address certain Sarbanes-Oxley requirements, service
delivery requirements to divested Prudential entities, and updates from Change
Orders; (ii) amend Schedule A (Description of Services) to provide updates from
Change Orders; (iii) amend Schedule B (Service Levels) to provide updates from
Change Orders; (iv) amend Schedule D (Third-Party Vendors & Contracts) to
capture accurate vendor status; (v) amend Schedule E (Client Hardware) to
provide updates from Change Orders; (vi) amend Schedule G (Transition Plan) to
provide updates from Change Orders; (vii) amend Schedule L (Key Personnel) to
provide updates from Change Orders; (viii) amend Schedule M (Form of
Confidentiality Agreement) to update with applicable form agreements; and (ix)
amend Schedule Q (General Assignment and Bill of Sale) to provide update from
Change Order.

 

  (b) This Amendment #5 reflects the following Change Orders as mutually agreed
and signed by Client and Service Provider: [***]*.

 

  (c) This Amendment #5 also reflects additional mutually-agreed revisions to
the Agreement.

 

3. Amendments.

 

  (a) Services Agreement. The Agreement is hereby amended by this Amendment #5
by inclusion of the new provisions set forth in Exhibit 1 attached hereto
modifying the Services Agreement.

 

  (b) Schedule A. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule A in its entirety with the revised and amended
Schedule A attached hereto as Exhibit 2.

 

  (c) Schedule B. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule B in its entirety with the revised and amended
Schedule B attached hereto as Exhibit 3.

 

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  (d) Schedule D. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule D in its entirety with the revised and amended
Schedule D attached hereto as Exhibit 4.

 

  (e) Schedule E. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule E in its entirety with the revised and amended
Schedule E attached hereto as Exhibit 5.

 

  (f) Schedule G. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule G in its entirety with the revised and amended
Schedule G attached hereto as Exhibit 6.

 

  (g) Schedule L. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule L in its entirety with the revised and amended
Schedule L attached hereto as Exhibit 7.

 

  (h) Schedule K. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule K in its entirety with the revised and amended
Schedule K attached hereto as Exhibit 8.

 

  (i) Schedule M. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule M in its entirety with the revised and amended
Schedule M attached hereto as Exhibit 9.

 

  (j) Schedule Q. The Agreement is hereby amended by this Amendment #5 by
replacing the existing Schedule Q in its entirety with the revised and amended
Schedule Q attached hereto as Exhibit 10.

 

Except as amended by this Amendment #5, the terms and conditions of the
Agreement as amended shall remain unchanged and in full force and effect. For
and in consideration of the agreements set forth herein, Service Provider and
Client hereby enter into this Amendment #5 as of the Amendment #5 Effective
Date.

 

Amendment #5

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Proprietary and Confidential    Prudential / Exult

 

The Prudential Insurance Company of America By:        

--------------------------------------------------------------------------------

Name:

   

Title:

   

Date:

   

 

Exult, Inc. By:        

--------------------------------------------------------------------------------

Name:

  Kevin M. Campbell

Title:

  President and Chief Operating Officer

Date:

   

 

Amendment #5

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Proprietary and Confidential    Prudential / Exult

 

AMENDMENT #5

EXHIBIT 1

 

SERVICES AGREEMENT

AMENDED PROVISIONS

 

A. The following is added to the Services Agreement as new Section 3.10:

 

B. “Section 3.10 Client Toll-Free Number. Upon the termination or expiration of
this Agreement or upon Client’s request, whichever occurs first, Service
Provider shall transfer its rights (as received from Client) in the toll-free
number [***]* (the “Number”) to Client or to whomever Client shall so designate
in writing, [***]*, and Service Provider will execute the required documentation
to effectuate this transfer.”

 

C. The following is added to the Services Agreement as new Section 3.11:

 

“Section 3.11 Client Divestitures. If Client divests one or more entities under
its Control (“Divested Entities”) and asks Service Provider to continue to
provide the Services (or portion of the Services) to such Divested Entities
during a reasonable transitional period, Service Provider will continue to
provide such Services to the Divested Entities on the terms, conditions and
Charges set forth in this Agreement. [***]*. Any material Changes to the
Services requested by Client as a result of any such divestiture, or New
Services requested by Client relating to the divestiture, will be handled
through Change Control Management. Client will pay Service Provider’s Charges
for Services to Divested Entities during the transitional period unless
otherwise agreed. The method and pricing for adjustments to the Charges for
volume reductions after divestiture transition are set forth in Schedule C.”

 

D. Existing Section 21.03 Termination for Change in Control of Service Provider
is hereby modified by adding after “external auditors” in the subpart (iii):

 

“or any third party organization retained by Client to provide auditing or
related services, provided that such third party organization shall be deemed to
be an “authorized auditor” as set forth in Section 16.02 and subject to all
provisions of Article 16 (Audits),”[…].

 

E. Existing Section 26.01 Notices is hereby modified by replacing the contact
and notice information for Service Provider with the following:

 

“Exult, Inc.

121 Innovation Drive, Suite 200

Irvine, CA 92612

Attention: [***]*

Tel: 949-856-8800

Fax: 949-856-8801”

 

and

 

“Exult, Inc.

121 Innovation Drive, Suite 200

Irvine, CA 92612

Attention: General Counsel

Tel: 949-856-8844

Fax: 949-856-8801”

 

Amendment #5

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AMENDMENT #5

EXHIBIT 2

 

AMENDED SCHEDULE A

 

[ATTACHED]

 

Sch.A – Amendment #5

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Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE A

 

DESCRIPTION OF SERVICES

 

[AMENDMENT #5 REVISIONS]

 

Sch. A – Amendment #5

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TABLE OF CONTENTS

 

1    Introduction    1 2    Description of Services    2      2.1   Total
Compensation (Compensation, Benefits and Payroll) Services    2          2.1.1  

Compensation

   2          2.1.2  

Benefits

   2          2.1.3  

Payroll

   2      2.2   Accounts Payable    2      2.3   Employee Data and Records
Management    2          2.3.1  

Employee Data and Records Management

   2      2.4   Performance Management    3          2.4.1  

Performance Management

   3      2.5   Training    3      2.6   Recruiting/Staffing    3      2.7  
Severance/Separation Benefits    3      2.8   Supplier Management    4      2.9
  Information Technology and Information Services    4

 

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SCHEDULE A

 

Description of Services

 

1 Introduction

 

This Schedule A describes the responsibilities of Exult (Service Provider) and
of Prudential (Client) in performing the listed Processes and sub-processes of
the Services.

 

The following categories of HR Processes are covered in this Schedule A and
within the Scope of Services:

 

[***]*

 

The descriptions of Processes and sub-processes in this Schedule A are intended
to provide a high-level allocation of responsibilities between Service Provider
and Client. Various lesser-included subtasks are intended to be included within
such Processes and sub-processes according to the following assumptions and
principles, unless otherwise agreed or specified: [***]*

 

Except where specifically set out in the applicable Transition Plan, from the
Process Take On Date, Service Provider shall perform each of its agreed-upon
tasks within each Process included in the Services. The initial manner of
Service Provider’s performance of its assumed responsibilities shall be [***]*,
provided that, Service Provider shall have control over the manner of its
delivery of Services in accordance with Service Provider’s standard procedures
and practices, subject to specifically committed delivery obligations as
outlined in Schedule B, Service Levels, reporting requirements, and any other
specifically agreed written requirements.

 

In support of the Services listed below, Service Provider shall operate a Call
Center with hours of operation as follows:

 

[***]*

 

During the Transition Period, the Parties shall determine and mutually agree
upon the baseline amount of ad-hoc reporting that is included in the scope of
Services, and the amount of ad hoc reporting covered by the Discounted Baseline
Charges.

 

The following legend applies for all tables in this Schedule A:

 

Table Legend

X

  

Performs Responsibility

A

  

Approves

 

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2 Description of Services

 

  2.1 Total Compensation (Compensation, Benefits and Payroll) Services

 

This Section describes the Total Compensation (Compensation, Benefits and
Payroll) Services, including the tasks and sub-processes that Service Provider
and Client will perform for such Processes.

 

  2.1.1 Compensation

 

Compensation is the development of [***]*. The function administers the specific
compensation programs that range from [***]*. Additionally, the function
determines the appropriate competitive level and mix of [***]*.

 

Client shall define compensation strategies and policies and perform
compensation design. Services Provider shall provide program administration as
outlined below.

 

[***]*

 

  2.1.2 Benefits

 

Benefits include [***]* to Service Users. This function determines the
appropriate competitive level and mix of benefits for Client, including [***]*

 

[***]*

 

  2.1.3 Payroll

 

Payroll processes include the collection and entry of time and attendance data,
management of employee earnings and deductions. It also includes calculation of
Gross-to-Net, processing employee payments, responding to and resolving employee
issues and inquiries. Additionally the payroll function will compute and
distribute deductions withheld and perform the accounting transactions necessary
to reconcile Gross and Net accounts, and distribute labor costs to the general
ledgers.

 

[***]*

 

[***]*

 

  2.2 Accounts Payable

 

Accounts Payable responsibilities include the set of activities that must be
performed to ensure that Client’s legitimate financial obligations to its
suppliers and to its employees for reimbursable business expenses incurred are
fulfilled in a timely and accurate manner.

 

These activities include [***]*.

 

[***]*

 

  2.3 Employee Data and Records Management

 

  2.3.1 Employee Data and Records Management

 

Employee Data and Records Management responsibilities include all activities
necessary to capture, track, modify and report Service Users related electronic
and physical data. For the purposes of this document, HR indicative data
includes all data

 

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elements relating to employee personal information and their relationship to
Client. Employee Data includes data on Service Users.

 

[***]*

 

[***]*

 

  2.4 Performance Management

 

  2.4.1 Performance Management

 

Performance Management develops models to establish performance goals for the
organization and the tools needed to assess employee/group performance against
these goals. Management of the performance feedback process and reporting on the
process outcomes are also responsibilities.

 

[***]*

 

[***]*

 

  2.5 Training

 

Training encompasses establishing training strategies, training needs
assessments, course/materials development, administration and logistics
coordination, delivery of training, and training effectiveness assessments.

 

[***]*

 

[***]*

 

  2.6 Recruiting/Staffing

 

Recruiting/ Staffing includes development of Recruitment and Workforce Planning
strategies, creating and maintaining candidate pools, assessing and selecting
candidates, and managing the administration of the staffing process.

 

[***]*

 

[***]*

 

  2.7 Severance/Separation Benefits

 

Severance/Separation Benefits responsibilities include development of successful
programs/policies/practices to transition employees from Client, policy
definition, program development, financial impact modeling and program
administration, selection of third party vendors for outplacement, and managing
the cost of severance/separation benefits programs.

 

[***]*

 

[***]*

 

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  2.8 Supplier Management

 

The Supplier Management Process refers to the selection and management of Third
Party Vendor Contracts. [***]*

 

[***]*

 

  2.9 Information Technology and Information Services

 

The Information Technology or IT Process refers to the information technology
environment within which the HR Processes operate and which support the HR
Processes. This section specifically refers to the hardware, software, and
networks that support the Processes and sub-processes addressed elsewhere within
this Schedule A.

 

[***]*

 

The language used in developing, operating and supporting all applications,
documentation and web content under Service Provider responsibility shall be
English.

 

The table below specifies the IT related responsibilities for Client and Service
Provider.

 

[***]*

 

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AMENDMENT #5

 

EXHIBIT 3

 

AMENDED SCHEDULE B

 

[ATTACHED]

 

Sch. B – Amendment #5

         

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Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE B

 

SERVICE LEVELS

 

[Amendment #5 Revisions]

 

Sch. B – Amendment #5

         

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Proprietary and Confidential    Prudential / Exult

 

TABLE OF CONTENTS

 

1   

INTRODUCTION

   1 2   

PRINCIPLES GOVERNING SERVICE LEVELS

   1 3   

PROCESS

   1 4   

ANNUAL SERVICE LEVEL REVIEW

   2

 

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SCHEDULE B

 

Service Levels

 

1 Introduction

 

This Schedule describes the principles and parameters governing the Service
Levels that will be measured. This Schedule also describes certain principles
for how changes to Service Levels shall be established.

 

There are two types of Service Levels that shall be measured and reported:

 

  1.1 Key Performance Indicators (KPIs)—[***]*; and

 

  1.2 Reporting Service Levels (RSLs)—These measure Service Provider’s
performance of the Services using a range of quantitative and qualitative
Service Levels. [***]*

 

2 Principles Governing Service Levels

 

  2.1 Service Levels shall be used to measure Service Provider’s performance of
the Services set out in Schedule A of this Agreement.

 

  2.2 Service Levels are, and new Service Levels or changes to Service Levels
shall be, based on objective and clearly defined measurable criteria.

 

  2.3 Certain Service Levels have been designated as KPIs as mutually agreed by
the Parties.

 

  2.4 Service Levels are mutually agreed performance levels designed to measure
quality and timeliness that are clearly identifiable by Client business users as
critical to the business.

 

  2.5 Service Provider shall have no liability for a failure to achieve a KPI
that is not achieved due to any of the causes set forth in Section 6.07 of this
Agreement.

 

3 Process

 

Prior to the Effective Date, the Parties agreed on certain KPI Service Level
measurements, metrics and target metrics as well as the RSL measurements
identified below. Other new Service Level metrics will be determined following
the Effective Date using the Change Control Management process and the
procedures below.

 

  3.1 Measurement

 

[***]*

 

  3.2 KPI Metric Validation

 

For new or changed KPIs, for which insufficient relevant Client historical
performance data is available, the Parties will establish KPI target metrics.
The identified KPI target metrics shall be measured, reported and validated
during a period of [***]* following the Effective Date. Within [***]* following
the [***]* validation period, the parties shall agree on revised KPI metrics.
These new KPI metrics shall then be implemented and reported on a [***]* basis.

 

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  3.3 Key Performance Indicator Table

 

These KPIs shall be applicable to Service Provider’s performance of Services for
such Process beginning with the [***]* following the Process Take-On Date for
such Process unless otherwise agreed. There are [***]* KPIs, certain of which
include multiple process measures that are weighted as shown in the table below.

 

[***]*

 

[***]*

 

IT KPI Example

 

[***]*

 

  3.4 RSLs

 

Table 3.4.1 below contains the RSLs that have been agreed upon between the
Parties as of the Effective Date. Such RSLs shall be applicable to Service
Provider’s performance of Services for such Process beginning with [***]*
following the Process Take-On Date for such Process unless otherwise agreed.

 

  3.4.1 Reporting Service Level Table

 

[***]*

 

Table Assumptions:

 

[***]*

 

Any requests for additional RSLs following Effective Date shall be subject to
Change Control Management.

 

4 Annual Service Level Review

 

The Executive Steering Committee (1) shall review the Service Levels annually,
(2) use Change Control Management with respect to changing any Service Levels as
a result of this annual review or are no longer appropriate because of an
increase, decrease or change to the Services and (3) with respect to all other
Service Levels, review the Service Levels for the subsequent Contract Year. In
addition, either Party may, at any time upon notice to the other Party, initiate
negotiations to review and, upon the Parties’ mutual agreement using Change
Control Management process, adjust any Service Level [***]*.

 

[***]*

 

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AMENDMENT #5

 

EXHIBIT 4

 

AMENDED SCHEDULE D

 

[ATTACHED]

 

Schedule D – Amendment #5 Revisions

   1     

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Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE D

 

THIRD PARTY CONTRACTS

 

[Amendment #5 Revisions]

 

Schedule D – Amendment #5 Revisions

   2     

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Proprietary and Confidential    Prudential / Exult

 

TABLE OF CONTENTS

 

A.

  

INTRODUCTION

   1

B.

  

SCHEDULE D.1 – ASSIGNED AGREEMENTS

   1

C.

  

SCHEDULE D.2 – MANAGED AGREEMENTS

   1

D.

  

SCHEDULE D.3 – RETAINED AGREEMENTS

   1

E.

  

SCHEDULE D.4 – RIGHT TO USE AGREEMENTS (IT LICENSING)

   1

F.

  

SCHEDULE D.5 – ELIMINATED AGREEMENTS

   2

G.

  

SCHEDULE D.6 – REPLACED AGREEMENTS

   2

 

Schedule D – Amendment #5 Revisions

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A. Introduction

 

This Schedule sets forth the Third Party Contracts and designates whether each
such agreement is intended to be an “Assigned Agreement”, “Managed Agreement”,
“Retained Agreement”, “Additional Agreements for Review” or an “Eliminated”
Agreement.

 

B. Schedule D.1 – Assigned Agreements

 

The contracts listed below are Assigned Agreements as such term is defined in
the Master Service Agreement:

 

[***]*

 

C. Schedule D.2 – Managed Agreements

 

The contracts listed below are Managed Agreements as such term is defined in the
Master Service Agreement:

 

[***]*

 

D. Schedule D.3 – Retained Agreements

 

The contracts listed below are Retained Agreements as such term is defined in
the Master Service Agreement.

 

[***]*

 

E. Schedule D.4 – Right To Use Agreements (IT Licensing)

 

The contracts listed below are Right to Use Agreements, meaning such agreements
are Retained Agreements as such term is

defined in the Master Service Agreement, where such agreements are ones under
which Client has the right or will obtain the right for

Provider to use the software, system or other asset covered by such agreement:

 

[***]*

 

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F. Schedule D.5 – Eliminated Agreements

 

The contracts listed below are Eliminated Agreements as such term is defined in
the Master Service Agreement:

 

[***]*

 

G. Schedule D.6 – Replaced Agreements

 

The contracts listed below are Replaced Agreements as such term is defined in
the Master Service Agreement:

 

[***]*

 

* PSI Vendor

 

** Where transactions reside in both HR and Non-HR org codes, “B” for “Both” is
shown.

 

*** Vendor does not reside within the due diligence transaction pool.

 

Schedule D – Amendment #5 Revisions

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AMENDMENT #5

 

EXHIBIT 5

 

AMENDED SCHEDULE E

 

[ATTACHED]

 

Sch E – Amendment #5

        Exult

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Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE E

 

CLIENT EQUIPMENT

 

[Amendment #5 Revisions]

 

Sch E – Amendment #5

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Proprietary and Confidential    Prudential / Exult

 

SCHEDULE E

 

Client Equipment

 

This Schedule E sets forth the Client Equipment which: [***]*. The lists below
shall include details necessary to identify the equipment, including as
appropriate, make, model, equipment description, and quantity.

 

1 Client Equipment Assets to be Purchased by Service Provider

 

[***]*

 

2 Equipment Owned or Leased by Client that Service Provider May Use

 

[***]*

 

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AMENDMENT #5

 

EXHIBIT 6

 

AMENDED SCHEDULE G

 

[ATTACHED]

 

Schedule G – Amendment #5

   1-     

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Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE G

 

TRANSITION PLANNING

 

[Amendment #5 Revisions]

 

Schedule G – Amendment #5

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TABLE OF CONTENTS

 

1   

INTRODUCTION

   1 2   

TRANSITION PLANNING PRINCIPLES

   1 3   

CONTRACTING/HIGH LEVEL DUE DILIGENCE

   1 4   

TRANSITION APPROACH

   1 5   

OVERALL TRANSITION ACTIVITIES

   1 6   

ADDITIONAL TRANSITION COMMITMENTS

   2 7   

SAMPLE HIGH-LEVEL TRANSITION PLAN

   2 8   

STANDARD PROCESS TRANSITION STEPS

   2 9   

READINESS ASSESSMENT PLAN

   2

 

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SCHEDULE G

 

Transition Planning

 

1 Introduction

 

This Schedule sets forth the Transition approach and initial Transition Plan for
conducting the transfer of services, people and facilities from Client to
Service Provider and the transition approach that shall be followed. The
specific deliverables and milestones for the transition approach shall be as
identified in the attached exhibits to this schedule with minor adjustments to
be mutually agreed during the [***]* period following the Effective Date.

 

2 Transition Planning Principles

 

  2.1 Transition is a joint responsibility. Service Provider is responsible for
management of the overall transition program and Client has responsibility for
providing the appropriate level of participation and involvement of their team
in data gathering and requirements definition, gap analysis, knowledge sharing
and readiness assessment. In addition, the Client has a responsibility to lead
change management within Client organization, stakeholder communication
(internal and external) and to provide the appropriate level of involvement from
senior management to address transition issues that arise. The Service Provider
will provide resources and methodology to assess the Client’s operations, define
the gap and develop an appropriate migration strategy and plan.

 

  2.2 The Transition Plan shall be primarily determined based on the in-scope
Processes and people, and certain dependencies for transferring Client systems.

 

  2.3 The Service Provider and Client will staff their transition teams with the
appropriate level and quantity of dedicated project resources to support the
delivery of the agreed to transition plan.

 

3 Contracting/High Level Due Diligence

 

A contracting/high level due diligence phase has been completed prior to the
Effective Date, pertaining to the in-scope Processes, people, and facilities.
This included:

 

[***]*

 

4 Transition Approach

 

[***]*

 

5 Overall Transition Activities

 

[***]*

 

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6 Additional Transition Commitments

 

[***]*

 

7 Sample High-level Transition Plan

 

See attached Sample Transition Plan

 

8 Standard Process Transition Steps

 

See attached document for the standard steps to be executed for each Process
transition.

 

9 Readiness Assessment Plan

 

See attached Readiness Plan for standard items that must be in-place before a
Process may migrate from the Client to Service Provider.

 

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AMENDMENT #5

 

EXHIBIT 7

 

AMENDED SCHEDULE L

 

[ATTACHED]

 

Sch. L – Amendment #5

         

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Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE L

 

KEY PERSONNEL

 

[Amendment #5 Revisions]

 

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Proprietary and Confidential    Prudential / Exult

 

Schedule L

 

Key Personnel

 

  1 Introduction

 

This schedule sets forth the Key Personnel of Service Provider and Client for
the purposes of Section 13.02 of the Agreement and as otherwise provided.

 

  2 Key Personnel

 

Key Personnel for Service Provider

 

  • Service Provider Designated Executive

 

  • Service Provider Transition Lead

 

  • Service Provider Delivery Lead

 

  • Service Provider IT Delivery Lead

 

  • Service Provider Commercial/Financial Lead

 

Key Personnel for the Client:

 

  • Prudential Designated Executive

 

For each of the Client and Service Provider, the responsibilities for the Key
Personnel shall include the following:

 

[***]*

 

Each Key Personnel will serve in their positions (unless otherwise agreed by the
parties) for a minimum of [***]*. At anytime after [***]* from the Effective
Date one of the parties may request to reassign a Key Personnel. Reassignment
may take place with a minimum of [***]* notice and agreement between the
parties. The parties will make a reasonable effort to accommodate and achieve
the reassignment and the timing of the reassignment as requested.

 

At anytime after [***]* from the Effective Date either of the parties may
reassign a Key Personnel with [***]* notice without any additional agreement
requirements.

 

  3 Key Personnel Fulfilling Roles Identified Above

 

Service Provider:

 

[***]*

 

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Proprietary and Confidential    Prudential / Exult

 

AMENDMENT #5

 

EXHIBIT 8

 

AMENDED SCHEDULE K

 

[ATTACHED]

 

Sch E – Amendment #5

        Exult

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Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE K

 

CHANGE CONTROL MANAGEMENT

 

[AMENDMENT #5 REVISIONS]

 

Schedule K – Amendment #5

        Exult

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Proprietary and Confidential    Prudential / Exult

 

TABLE OF CONTENTS

 

1.   

INTRODUCTION

   1 2.0   

CHANGE CONTROL MANAGEMENT

   2 3.0   

EFFECTIVENESS OF A CHANGE

   4 4.0   

CHANGE MANAGEMENT REPORTING REQUIREMENTS

   5 5.0   

FAILURE TO AGREE

   5 6.0   

EMERGENCY CHANGE PROCESS; COMPULSORY CHANGES

   5 7.0   

CHANGE REQUEST LOG

   6

 

Schedule K – Amendment #5

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Proprietary and Confidential    Prudential / Exult

 

SCHEDULE K

 

Change Control Management

 

1. Introduction

 

This Change Control Schedule describes the process (the “Change Control
Management “) to be followed by Client and Service Provider when either Party
wishes to make a change to the Services, software, hardware, systems,
activities, processes, provisions, operations or any other terms and conditions
under the Agreement (each a “Change”). The Parties may by joint written
agreement amend or waive any part of the Change Control Management process
including, but not limited to, where the relevant Parties agree that shorter or
longer timeframes are more appropriate, provided that any Changes made to the
Agreement are recorded in a Change Proposal (as such term is defined in Section
2.3(b)) and such Change Proposal is allocated a unique number by Service
Provider and is signed by duly authorized representatives of Client and Service
Provider.

 

1.1 The purposes and objectives of Change Control Management are as follows:

 

  (a) to review each request for a Change (a "Change Request") to determine
whether such Change is appropriate;

 

  (b) to determine whether a Change is within the scope of the Services or
constitutes a New Service

 

  (c) to prepare a more detailed proposal to implement a Change Request (such
proposal, a “Change Proposal”)

 

  (d) to prioritize all Change Requests and Change Proposals;

 

  (e) to minimize the risk of exceeding both time and cost estimates associated
with the requested Change by identifying, documenting, quantifying, controlling,
managing and communicating: (i) Change Requests, (ii) the preparation of Change
Proposals), and (iii) their disposition; and

 

  (f) to identify the different roles, responsibilities and actions that shall
be assumed and taken by the Parties to define and implement the Changes to the
Services and to the Agreement.

 

1.2 Each Party shall be responsible for all costs and expenses incurred by its
employees, agents and subcontractors with respect to its participation in, and
responsibilities and obligations under, Change Control Management, unless
expressly agreed otherwise in writing by both Parties.

 

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Proprietary and Confidential    Prudential / Exult

 

2.0 Change Control Management

 

2.1 Either Service Provider or Client may initiate a Change Request by
delivering to the other’s Designated Executive or his/her nominated
representative a writing that describes the Change and sets forth the reasons
for it. Service Provider shall assign a unique number to any such request and
shall register the Change Request in the Change Request Log as described in
Section 7.1. Each Change Proposal that may be prepared for a Change Request
shall be tracked by reference to the Change Request to which it relates.

 

2.2 Each Party’s respective Designated Executive or his/her nominated
representatives shall be responsible for reviewing and considering any Change
Request, and shall approve it for further investigation, if deemed necessary. If
the Parties agree that the Change Request requires further investigation, the
Designated Executives or his/her nominated representatives shall authorize such
investigation, which shall be performed as required by Service Provider and/or
Client. In accordance with Section 7.2, the Designated Executives shall be
responsible for keeping up to date the status of each Change Request in the
Change Request Log as the status of the Change Request changes through Change
Control Management.

 

2.3 For each Change Request that the Parties have approved for further
investigation, regardless of which Party has proposed or investigated the
Change, Service Provider shall prepare and submit to Client within [***]* (or as
otherwise agreed), with Client’s reasonable cooperation and provision of any
information reasonably requested by Service Provider, a preliminary written
report containing the following information and analysis:

 

  (a) Such preliminary report shall contain:

 

  (i) the estimated costs associated with the Change;

 

  (ii) the timeframe for implementing the Change (including any timing
constraints);

 

  (iii) the preliminary technical or business case for making the Change, as
well as any changes or additions to policies, standards and procedures in
accordance with which the Change is to be implemented;

 

  (iv) an initial analysis of the potential risks (if any) to Client or Service
Provider if the Change is not implemented;

 

  (v) an estimate of the costs and expenses associated with preparing a
comprehensive Change Proposal containing the information and analysis set forth
in Section 2.3(b) below (the “Estimate”).

 

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Proprietary and Confidential    Prudential / Exult

 

Service Provider shall bear the costs of preparing the preliminary report and
Estimate as set forth in this Section 2.3(a), and shall provide such report as
part of the Services.

 

  b Client and Service Provider shall review the preliminary report and Client
shall, within [***]* after delivery of such preliminary report, the Client
Executive shall, in writing, either (1) instruct Service Provider to prepare a
comprehensive Change Proposal as set forth in this Section 2.3(b), or (2) notify
the Service Provider that it does not wish to proceed with the Change. Where
Client has instructed Service Provider to prepare a comprehensive Change
Proposal, [***]* (or as otherwise agreed) after receiving such instruction,
Service Provider shall prepare a Change Proposal including the following
elements of the Agreement, to the extent relevant:

 

[***]*

 

2.4 Once submitted by Service Provider, Client shall review the Change Proposal
and as soon as reasonably practicable, and in any event not more than [***]* (or
as otherwise agreed) after receipt of the Change Proposal, either:

 

  (a) the Parties may approve the Change Proposal in which case the Change
Proposal shall be signed by the Designated Executives and the Change
incorporated in accordance with Section 3.0 below;

 

  (b) Client may notify Service Provider that it does not wish to proceed with
the Change, in which case no further action shall be taken in respect of the
Change Proposal; provided, however, that Service Provider shall be entitled to
charge Client for its reasonable costs associated with preparing the Change
Proposal provided that there would not be a charge if the Change Proposal had
been completed by Service Provider’s then-current normal Project Staff. In any
case, the charges shall not exceed the Estimate (and shall not include any costs
incurred in preparing the preliminary report or Estimate described in Section
2.3(a) above); or

 

  (c) either Party may request that it and the other Party meet to discuss the
Change Proposal (such meeting to be referred to as the “Change Proposal
Meeting”).

 

  (d) The Time and Materials Rates shall apply to Changes unless otherwise
agreed.

 

In the event that a Change Proposal covers multiple clients of Service Provider
and Service Provider is able to recoup portions of the costs for the associated
Change from one or more of its other clients, then Service Provider shall offer
to perform the Change Proposal for Client [***]*.

 

2.5 At the Change Proposal Meeting, the Parties shall use reasonable endeavors
to agree to either:

 

  (a) take no further action in respect of the proposed Change, in which case no
further action shall be taken in respect of the Change Proposal;

 

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Proprietary and Confidential    Prudential / Exult

 

  (b) acquire further information before deciding whether to proceed with the
Change;

 

  (c) amend some or all of the contents of the Change Proposal, which Service
Provider will incorporate into a revised version of the Change Proposal; or

 

  (d) proceed with the Change as detailed in the Change Proposal in which case
the Change Proposal shall be signed and the Change incorporated in accordance
with Section 3.0.

 

2.6 In the event that the Parties agree to proceed in accordance with one of the
options detailed in Section 2.5(b) or 2.5(c) above, then the Parties shall
gather any necessary information and/or Service Provider shall prepare a revised
version of the relevant Change Proposal, upon which the Parties shall decide
whether to proceed in accordance with Section 2.5(a)-(d) above. The Parties
shall continue to go through the process detailed above until such time as a
final resolution is made by the Parties. The Parties shall act in good faith at
all times during such process.

 

2.7 If the Parties’ Designated Executives agree to a Change prior to any
investigation conducted by either Party, Service Provider shall in any event
prepare a Change Proposal in accordance with Section 2.3 and submit such Change
Proposal for review and approval in accordance with Section 2.4.

 

3.0 Effectiveness of a Change

 

3.1 Upon the signature of a Change Proposal by both Designated Executives or
his/her nominated representatives in respect of a Change, the contents of such
Change Proposal shall be deemed to be agreed and incorporated into the Agreement
on the date of signature or as the Parties may otherwise agree. No part of the
discussions or interchanges between the Parties shall obligate the Parties to
approve any Change or shall constitute an amendment or waiver of the Agreement
unless and until reflected in a Change Proposal and adopted in accordance with
this Change Control Schedule.

 

3.2 Neither Party shall have any obligation to commence or comply with any
Change, perform Services that would be covered by any Change, or pay any Charges
that would be covered by any Change, until such time as the Parties’ Designated
Executives have signed the appropriate Change Order. Disputes regarding a Change
shall be subject to the Dispute Resolution process set forth in Article 20 of
this Agreement, provided that Disputes relating to a Change Proposal (but not
Disputes regarding Service Provider’s claim for extra Charges) may not be
escalated to litigation under Section 20.01.

 

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Proprietary and Confidential    Prudential / Exult

 

3.3 Client’s acceptance of, and payment for, work under a Change Order will be
subject to Client’s approval that such work materially complies with the
mutually agreed objective acceptance criteria during an acceptance period
designated in the Change Order (or if no such acceptance period is specified in
the Change Order, [***]*. If Service Provider’s work under a Change Order does
not comply with the applicable acceptance criteria for such Change Order,
Service Provider will correct such work and resubmit the Change for Client’s
acceptance. If, following one or more resubmissions, Service Provider fails to
fulfill its obligations to meet the Change Order acceptance criteria within a
time period specified in the Change Order (or if no such period is specified in
the Change Order, [***]*, Client may terminate such Change Order in accordance
with the payment and termination provisions of such Change Order (or if not
otherwise provided in the Change Order, Client shall be entitled to relief from
further payments under such Change Order and a credit or refund ( at client’s
option) for any advance payments previously made under the Change Order).

 

4.0 Change Management Reporting Requirements

 

4.1 Service Provider shall provide Client as part of the monthly Report, a
summary specifying the status of all pending Change Requests and Change
Proposals.

 

5.0 Failure to Agree

 

5.1 In the event that the Party requesting a Change believes that the requested
Change is required or necessary, the requesting Party shall inform the other
Party in writing of the reasons why the Change is required and the impact if it
is not implemented. In the event that the other Party does not agree to
implement the Change, the requesting Party shall be entitled to consider the
other Party’s failure to agree to implement the Change as a dispute, and the
requesting Party may escalate such dispute for resolution in accordance with
Section 3.2 of this Schedule K.

 

6.0 Emergency Change Process

 

In the event that either Party requires a Change in order to respond to an
emergency and such Change would, in the reasonable opinion of the requesting
Party, if it was not implemented until Change Control Management had been
followed, have a detrimental effect on the requesting Party’s ability to meet
its obligations pursuant to this Agreement, the requesting Party shall make all
reasonable efforts to contact the other Party’s Designated Executive, and if the
requesting Party is unable to contact the other Party’s Designated Executive
after reasonable efforts, the requesting Party shall, where appropriate and
practical, make all reasonable efforts to contact the other Party’s designated
member of the Executive Steering Committee. If the requesting Party is unable to
contact either the other Party’s Designated Executive or the other Party’s
designated Executive Steering Committee member, the requesting Party may make
temporary Changes to the Services without the prior consent of the other Party.
The

 

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Proprietary and Confidential    Prudential / Exult

 

requesting Party shall notify the other Party as soon as practicable but no
later than [***]* after the event of such Change and shall, as soon as
reasonably practicable (but no later than [***]* thereafter) document and report
in writing on such Changes to the other Party. Any agreed Change as a result
shall be agreed in accordance with Change Control Management. Disputes regarding
any extra Charges for Changes under this Section 6 are subject to Section 20.01
of the Agreement.

 

7.0 Change Request Log

 

7.1 Each entry made in the Change Request Log shall consist of the following
fields:

 

  (a) serial number of the Change Request;

 

  (b) name of the originating party;

 

  (c) a brief description of the Change;

 

  (d) the current status of the Change; and

 

  (e) the date of registration of the Change Request in the Change Request Log.

 

7.2 The status of the Change Request at any stage in Change Control Management
shall be one of the following:

 

  (a) raised (i.e., that the Change Request has been entered in the Change
Request Log, but no Change Proposal has been issued);

 

  (b) pending (i.e., that the Change Request has been raised and the Change
Proposal has been issued);

 

  (c) approved (i.e., awaiting implementation);

 

  (d) closed (i.e., all implementation tasks have been completed); or

 

  (e) rejected (i.e., closed and not implemented).

 

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Proprietary and Confidential    Prudential / Exult

 

AMENDMENT #5

 

EXHIBIT 9

 

AMENDED SCHEDULE M

 

[ATTACHED]

 

Sch. M – Amendment #5

         

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Proprietary and Confidential    Prudential / Exult

 

SCHEDULE M

 

FORM CONFIDENTIALITY AGREEMENTS

 

1.0 Consultant Form Confidentiality Agreement

 

2.0 Auditor Form Confidentiality Agreement

 

Sch. M – Amendment #5

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Proprietary and Confidential    Prudential / Exult

 

CONFIDENTIALITY AGREEMENT

 

(Consultant)

 

In connection with a consulting project as described on Exhibit A hereto (the
“Project”) to be conducted by                              (“Consultant”) for
[name] (“Client”), Consultant needs information and cooperation from Exult, Inc.
(“Exult”) because the Project concerns matters related to services provided by
Exult to Client.

 

The employees or partners of Consultant who will conduct the Project are
referred to herein as the “Reviewers.” This Confidentiality Agreement (this
“Agreement”) is entered into among Exult, Client and Consultant with respect to
the Project and Evaluation Material (as defined below) to be provided to the
Reviewers by Exult in connection therewith. For purposes hereof, an “Affiliate”
of a party is a person or entity controlling, controlled by, or under common
control with that party, where control shall mean the direct or beneficial
ownership of a voting interest of at least fifty percent (50%) (or in a foreign
jurisdiction where majority ownership is prohibited by law, substantially the
maximum ownership percentage permitted by law) or the right or power, directly
or indirectly, to elect a majority of the board of directors, or the right or
power to control management.

 

For purposes hereof, “Evaluation Material” means (i) all information (whether
written or oral) related to Exult and its business, contracts, services,
processes, financial condition, plans and strategies that is made available at
any time (whether before or after the date hereof) by Exult to the Consultant or
the Reviewers, and all extracts therefrom and analyses thereof and works
derivative therefrom prepared by Consultant or the Reviewers (to the extent such
derivative works embody such Evaluation Material), and (ii) all materials
prepared by Consultant and delivered to Client to the extent that such materials
reflect or incorporate such information, are derived therefrom, or related to
Client’s receipt of services provided by Exult (“Deliverables”). Evaluation
Material does not include information that Consultant can show (i) was in the
public domain or publicly available before the date of this agreement or
subsequently came into the public domain or publicly available other than as a
result of breach by Consultant, the Reviewers or Client of any obligation to
Exult; or (ii) was lawfully received by Consultant from a third party free of
any obligation of confidence of or to such third party or was lawfully in the
possession of Consultant before receipt from Exult; or (iii) is independently
developed by Consultant without use of information or materials provided by
Exult.

 

During the course of the Project, Exult will provide to Consultant information
related to the Project and reasonably requested by Consultant regarding Exult’s
services provided to Client, and will otherwise provide reasonable cooperation
with Consultant in conducting the Project. However, Exult will not be required
to provide (i) any information about Exult’s work for customers other than
Client, (ii) personal data that is identifiable to natural persons, or by which
natural persons can be identified, which is protected from disclosure by law or
(iii) information regarding Exult’s internal service delivery structures and
methodologies, or which is otherwise a trade secret under applicable law.
Further, Exult’s obligation to provide information and cooperation will not
require Exult to bear any significant out-of-pocket expenses or commit
significant internal resources without agreement between Exult and Client.
Client consents to Exult’s provision of such information and cooperation to
Consultant.

 

It is acknowledged that Exult is providing Evaluation Material to Consultant and
the Reviewers and Client under this Agreement to facilitate the performance by
Consultant, acting through the Reviewers, of the Project. Under this Agreement
Exult (i) makes no representation or warranty regarding the accuracy or
completeness of any Evaluation Material provided hereunder, and (ii) undertakes
no obligation with respect to the Project except as specifically set forth
herein. In consideration of receipt of Evaluation Material, Consultant and the
Reviewers agree that Exult will have no obligation to make any payments to
Consultant or any Reviewer in connection with or as a result of the Project, and
Consultant and the Reviewers will not bring or

 

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Proprietary and Confidential    Prudential / Exult

 

maintain any legal action against Exult arising from or in connection with the
Project or Exult’s provision to Consultant and the Reviewers of Evaluation
Materials. Without limiting the foregoing, Consultant and the Reviewers will not
attempt to recover from Exult in any way in respect of any liabilities
Consultant or the Reviewers may incur as a result of or in connection with
performance by Consultant or the Reviewers of the Project or use of the
Evaluation Material and Deliverables.

 

In consideration of access to the Evaluation Material, Consultant shall keep the
Evaluation Material and Deliverables confidential using at least the same level
of care which Consultant uses to protect its own similar confidential
information, but in no event less than a reasonable level of care. Consultant
shall not use Evaluation Material for any purpose other than the Project.
Consultant shall not provide copies of the Evaluation Material or the
Deliverables to any persons other than the Reviewers, Client and representatives
of Client who need access to the Evaluation Material and Deliverables to
receive, review and implement the Project results. Consultant’s access to
Exult’s systems, data, facilities and personnel shall be solely for purposes of
the Project and Consultant shall comply with Exult’s reasonable security and
access restrictions. For these purposes, use of Evaluation Material for purposes
of the Project includes, without limitation, review of the Evaluation Material,
preparation by the Reviewers of summaries and analyses, delivery of such
summaries and analyses to representatives of Client, and discussion of the
Evaluation Material among such persons.

 

Consultant shall inform Exult in writing of the names of all Reviewers and cause
the Reviewers to abide by this Agreement. Consultant hereby represents to Exult
that all Reviewers are bound by written contract or legal duty to Consultant to
abide by this Agreement as applicable to Consultant, and upon reasonable request
by Exult, Consultant will cause all Reviewers to execute and deliver to Exult an
undertaking to abide by this Agreement as applicable to Consultant. In addition,
Consultant shall not permit any of Consultant’s employees, partners,
contractors, advisors or other representatives, other than the Reviewers and
their agents (e.g., assistants), to have access to any Evaluation Material or to
participate in any way in the Project.

 

If Consultant is requested in any legal proceeding to disclose Evaluation
Material and if legally permitted to do so, it will give Exult prompt notice of
such request so that Exult may seek an appropriate protective order. If in the
absence of a protective order Consultant is nonetheless compelled by law to
disclose Evaluation Material, Consultant may disclose such information without
liability hereunder; provided, however, that it gives Exult written notice of
the Evaluation Material to be disclosed as far in advance of its disclosure as
is practicable and legally permissible and, upon Exult’s request and at Exult’s
expense, uses reasonable efforts to obtain assurances that such Evaluation
Material will be treated as confidential.

 

Upon the request of Exult following completion of the Project or Consultant’s
engagement to perform the Project, Consultant will promptly redeliver to Exult
all copies of the Evaluation Material in its possession and will destroy all
memoranda, notes and other writings based on the Evaluation Material prepared by
Consultant and in Consultant’s possession.

 

Consultant will not make any public disclosure about the Project.

 

Consultant acknowledges that money damages may not be a sufficient remedy for
any breach of this agreement by Consultant and that in addition to all other
remedies, Exult shall be entitled to seek specific performance and injunctive or
other equitable relief as a remedy for any such breach.

 

This agreement shall be governed and construed in accordance with the laws of
the State of New York, without giving effect to its conflicts of laws,
principles or rules. If there is any dispute between the parties regarding this
agreement, the prevailing party will be entitled to recover its costs, including
without limitation its attorneys’ fees and costs, from the nonprevailing party.

 

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Proprietary and Confidential    Prudential / Exult

 

No failure by either party hereto in exercising any right hereunder will operate
as a waiver thereof, and no single or partial exercise of any right will
preclude any other or further exercise of any right.

 

This agreement may be executed in counterparts, each of which shall be an
original but both of which shall constitute one and the same instrument.

 

[Consultant]                                    
                                                    Exult, Inc.

By:

         

By:

       

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Name:

         

Name:

       

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Title:

         

Title:

       

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Date:

         

Date:

       

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Client                                     
                                                                

By:

                   

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Name:

                   

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Title:

                   

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Date:

                   

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CONFIDENTIALITY AGREEMENT

 

(Auditor)

 

In connection with an audit (the “Audit”) of Exult, Inc., a Delaware
corporation, or one or more of its Affiliates (“Exult”), conducted pursuant to
contracts between Exult and [name] (“Client”),                             
(“Recipient”) will receive or have access to certain Evaluation Material (as
defined below) of Exult. The employees or partners of Recipient who will conduct
the Audit are referred to herein as the “Reviewers.” This Confidentiality
Agreement (this “Agreement”) is entered into among Exult, Client and Recipient
with respect to the Audit and Evaluation Material (as defined below) to be
provided to the Reviewers by Exult in connection therewith. For purposes hereof,
an “Affiliate” of an entity is a person or entity controlling, controlled by, or
under common control with that entity, where control shall mean the direct or
beneficial ownership of a voting interest of at least fifty percent (50%) (or in
a foreign jurisdiction where majority ownership is prohibited by law,
substantially the maximum ownership percentage permitted by law) or the right or
power, directly or indirectly, to elect a majority of the board of directors, or
the right or power to control management.

 

In consideration of access to the Evaluation Material, Recipient shall keep the
Evaluation Material confidential using at least the same level of care which
Recipient uses to protect its own similar confidential information, but in no
event less than a reasonable level of care. Recipient shall not use Evaluation
Material for any purpose other than the Audit or provide copies of the
Evaluation Material to any persons other than the Reviewers and representatives
of Client who need access to the Evaluation Material to receive and review the
Audit results. Recipient’s access to Exult’s systems, data, facilities and
personnel shall be solely for purposes of the Audit and Recipient shall comply
with Exult’s reasonable security and access restrictions. For these purposes,
use of Evaluation Material for purposes of the Audit includes, without
limitation, review of the Evaluation Material, preparation by the Reviewers of
summaries and analyses, delivery of such summaries and analyses to
representatives of Client, and discussion of the Evaluation Material among such
persons. Without limiting the foregoing, Recipient shall refrain from trading in
securities of Exult while in possession of Evaluation Material that is or may be
deemed to be material nonpublic information.

 

Recipient shall inform Exult in writing of the names of all Reviewers and cause
the Reviewers to abide by this Agreement. Recipient hereby represents to Exult
that all Reviewers are bound by written contract or legal duty to Recipient to
abide by this Agreement as applicable to Recipient, and upon reasonable request
by Exult, Recipient will cause all Reviewers to execute and deliver to Exult an
undertaking to abide by this Agreement as applicable to Recipient. In addition,
Recipient shall not permit any person employed or engaged in any business or
division of Recipient that provides human resources consulting or business
process services to act as a Reviewer, and shall not permit any of Recipient’s
employees, partners, contractors, advisors or other representatives, other than
the Reviewers and their agents (e.g., assistants), to have access to any
Evaluation Material or to participate in any way in the Audit.

 

If Recipient is requested in any proceeding to disclose Evaluation Material and
if legally permitted to do so, it will give Exult prompt notice of such request
so that Exult may seek an appropriate protective order. If in the absence of a
protective order Recipient is nonetheless compelled to disclose Evaluation
Material, Recipient may disclose such information without liability hereunder;
provided, however, that it gives Exult written notice of the Evaluation Material
to be disclosed as far in advance of its disclosure as is practicable and
legally permissible and, upon Exult’s request and at Exult’s expense, uses
reasonable efforts to obtain assurances that such Evaluation Material will be
treated as confidential.

 

Upon the request of Exult, Recipient will promptly redeliver to Exult all copies
of the Evaluation Material and will destroy all memoranda, notes and other
writings based on the Evaluation Material prepared by Recipient and in
Recipient’s possession; provided, however, that Recipient may, subject to this
Agreement, maintain Recipient’s professional work paper records of the Audit,
which may include Evaluation Material, in its

 

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Proprietary and Confidential    Prudential / Exult

 

files subject to its supervision and control to the extent he or she determines,
in his or her professional judgment, that retention is reasonably necessary to
protect Recipient’s legal interests.

 

The “Evaluation Material” includes all information (whether written or oral)
related to Exult and its business, contracts, processes, operations, financial
condition, plans and strategies that is made available at any time (whether
before or after the date hereof) by Exult to the Recipient or the Reviewers in
connection with the Audit, and all extracts therefrom and analyses thereof and
works derivative therefrom prepared by Recipient or the Reviewers (to the extent
such derivative works embody such Evaluation Material), but does not include
information that Recipient can show (i) was in the public domain or publicly
available before the date of this agreement or subsequently came into the public
domain or publicly available other than as a result of breach by Recipient, the
Reviewers or Client of any obligation to Exult; or (ii) was lawfully received by
Recipient from a third party free of any obligation of confidence of or to such
third party or was lawfully in the possession of Recipient before receipt from
Exult; or (iii) is independently developed by Recipient without use of the
Evaluation Material.

 

Exult, under this agreement, (i) makes no representation or warranty regarding
the accuracy or completeness of any Evaluation Material provided to Recipient,
or (ii) undertakes no obligation with respect to the Audit.

 

During the Audit, Exult agrees to cooperate reasonably with Recipient and the
Reviewers in performance of the Audit, provided that this obligation to
cooperate will not require Exult to bear any significant out-of-pocket expenses
or commit significant internal resources without agreement between Exult and
Client. It is acknowledged that Exult is providing Evaluation Material to
Recipient and the Reviewers under this Agreement to facilitate the performance
by Recipient, acting through the Reviewers, of the Audit. In consideration of
receipt of Evaluation Material, Recipient and the Reviewers agree that Exult
will have no obligation to make any payments to Recipient or any Reviewer in
connection with or as a result of the Audit, and Recipient and the Reviewers
will not bring or maintain any legal action against Exult arising from or in
connection with the Audit or Exult’s provision to Recipient and the Reviewers of
Evaluation Materials. Without limiting the foregoing, Recipient and the
Reviewers will not attempt to recover from Exult in any way in respect of any
liabilities Recipient or the Reviewers may incur to Client or any third party as
a result of or in connection with performance by Recipient or the Reviewers of
the Audit or use of the Evaluation Material.

 

The Recipient will not make any public disclosure about the Audit.

 

Recipient acknowledges that money damages may not be a sufficient remedy for any
breach of this agreement by Recipient and that in addition to all other
remedies, Exult shall be entitled to seek specific performance and injunctive or
other equitable relief as a remedy for any such breach.

 

This agreement shall be governed and construed in accordance with the laws of
the State of New York, without giving effect to its conflicts of laws,
principles or rules. If there is any dispute between the parties regarding this
agreement, the prevailing party will be entitled to recover its costs, including
without limitation its attorneys’ fees and costs, from the nonprevailing party.

 

No failure by either party hereto in exercising any right hereunder will operate
as a waiver thereof, and no single or partial exercise of any right will
preclude any other or further exercise of any right.

 

Sch. M – Amendment #5

   5     

--------------------------------------------------------------------------------

Proprietary and Confidential    Prudential / Exult

 

This agreement may be executed in counterparts, each of which shall be an
original but both of which shall constitute one and the same instrument.

 

[Recipient]______________________________________       Exult, Inc.

By:

         

By:

       

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Name:

         

Name:

       

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:

         

Title:

       

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Date:

         

Date:

       

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Client__________________________________________        

By:

                   

--------------------------------------------------------------------------------

           

Name:

                   

--------------------------------------------------------------------------------

           

Title:

                   

--------------------------------------------------------------------------------

           

Date:

                   

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Sch. M – Amendment #5

   6     

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Proprietary and Confidential    Prudential / Exult

 

AMENDMENT #5

EXHIBIT 10

 

AMENDED SCHEDULE Q

 

[ATTACHED]

 

Schedule Q – Amendment #5

        Exult

--------------------------------------------------------------------------------

Proprietary and Confidential    Prudential / Exult

 

SERVICES AGREEMENT

 

SCHEDULE Q

 

GENERAL ASSIGNMENT AND BILL OF SALE

 

[AMENDMENT #5 REVISIONS]

 

Schedule Q – Amendment #5

        Exult

--------------------------------------------------------------------------------

Proprietary and Confidential    Prudential / Exult

 

Schedule Q is intentionally left blank.

 

Schedule Q – Amendment #5

   3    Exult