Exhibit 10.4
 
NCO GROUP, INC.
2004 EQUITY INCENTIVE PLAN
 
RESTRICTED STOCK UNIT AGREEMENT
(FORM A)
 
RSU No. _____________________________
 
Award Date: __________________________
 
 
 
Grantee: _____________________________
 
 

 
          The Grantee named above is hereby granted an Award of Restricted Stock
Units (“Units”) effective as of the Award Date set forth above by NCO Group,
Inc. (“Corporation”) in accordance with the following terms and conditions, and
the provisions of the NCO Group, Inc. 2004 Equity Incentive Plan, as amended
from time to time (“Plan”).  All capitalized terms used and not defined herein
shall have the respective meanings given to them in the Plan.
 
          1.          Unit Award.  The Corporation hereby awards the Grantee
___________ Units pursuant to the Plan and upon the terms and conditions, and
subject to the restrictions, therein and hereinafter set forth.  Each Unit
represents the right to receive one share (a “Share”) of common stock, no par
value per share of the Corporation (“Common Stock”), subject to adjustment as
provided in Section 13 below.  A copy of the Plan as currently in effect is
available to the Grantee from the Corporation upon request and is incorporated
herein by reference. 
 
          2.          Issuance of Certificate for the Shares.  The Shares then
issuable under the Units represented by this Agreement shall be issuable
effective as of the earlier of:
 
                       (a)          subject to Section 3 below, [insert date]
(provided that the Grantee has not had a Status Change) (“Fixed Date
Distribution Event”);
 
                       (b)          the date that the Grantee has a Status
Change by reason of death or Permanent Disability (“Death or Disability
Distribution Event”);
 
                       (c)          a Change in Control (provided that the
Grantee has not had a Status Change) (“Change in Control Distribution Event”);
and
 
                       (d)          subject to Section 3 below, the achievement
of the performance targets identified in Exhibit “A”, attached hereto and
incorporated by reference herein (“Performance Target Distribution Event”).
 
          The effective date as of which the Shares are issuable by reason of a
(a) Fixed Date Distribution Event or Performance Target Distribution Event (or
in lieu thereof if applicable, Deferred Effective Date or Amended Deferred
Effective Date as defined below), (b) Death or Disability Distribution Event, or
(c) Change in Control Distribution Event is referred to as the “Effective Date.”
The Grantee shall be considered the holder of the Shares represented by the
Units evidenced by this Award effective as of the Effective

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Date.  The Corporation shall cause its transfer agent to issue a certificate
representing the Shares as soon as practicable after the Effective Date to the
Grantee or to his estate, in the event of an Effective Date by reason of Death.
 
          Subject to the restrictions set forth in the Plan, the Committee shall
have the authority, in its sole discretion, to accelerate the time at which the
Shares shall be issued whenever the Committee may determine that such action is
appropriate by reason of changes in applicable tax or other laws, or other
changes in circumstances occurring after the Award Date. 
 
          The Corporation shall not be required to deliver any Shares under the
Plan prior to (a) the admission of such Shares to listing on the Nasdaq Stock
Market or any stock exchange on which the Shares of Common Stock may then be
listed, and (b) the completion of such registration or other qualification of
such Shares under any state or federal law, rule or regulation, as the Committee
shall determine necessary or advisable. 
 
          The following Section 3 and the terms of the NCO Group, Inc. Deferred
Compensation Plan which are incorporated by reference herein shall be applicable
only if the Grantee has timely executed and delivered a duly completed Deferral
Election as defined below.
 
          3.          Deferral of Issuance of Shares.
 
                       (a)          The Grantee may elect to defer the Effective
Date by reason of the earlier of the Fixed Date Distribution Event and
Performance Target Distribution Event to a date that is no later than the tenth
(10th) anniversary of the Award Date with respect to all, and not less than all,
of the Shares issuable under the Units represented by this Agreement by
executing the Restricted Stock Unit Executive Deferred Compensation Election 
(“Deferral Election”), attached hereto and incorporated by reference herein, and
delivering that Deferral Election to the Chief Financial Officer of the
Corporation no later than thirty (30) days after the date that this Agreement is
provided to the Grantee.  In the event that the foregoing execution and delivery
requirements are not met, no change in the Effective Date by reason of a Fixed
Date Distribution Event or Performance Target Distribution Event, shall be in
effect.  If the Grantee has entered into an effective Deferral Election, the
date set forth therein (“Deferred Effective Date”) shall replace the Fixed Date
Distribution Event and Performance Target Distribution Event, as applicable, as
an Effective Date.  An election made in a Deferral Election shall be
irrevocable, except as provided herein.
 
                       (b)          The Grantee shall be permitted to make a
one-time additional deferral of the Deferred Effective Date by executing and
delivering an amended Deferral Election to the Chief Financial Officer of the
Corporation at least twelve (12) months before the Deferred Effective Date.  In
the event that the foregoing execution and delivery requirements are not met, no
change in the Deferred Effective Date shall be in effect.  If the Grantee has
entered into an effective deferral of the Deferred Effective Date, the date set
forth therein, which must be not less than five (5) years from the Deferred
Effective Date and no later than the tenth (10th) anniversary of the Award Date
 
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(“Amended Deferred Effective Date”), shall replace the Deferred Effective Date
as an Effective Date.
 
                       (c)          In the event an “Unforeseeable Emergency” as
defined below occurs with respect to the Grantee on or after the earlier of the
Fixed Date Distribution Event and Performance Target Distribution Event, the
Grantee may request that the Corporation issue to him such number of Shares
issuable under the Units that is reasonably needed to satisfy his Unforeseeable
Emergency.  If such a request is granted, which action is in the sole discretion
of the Compensation Committee, the Grantee shall be issued only such number of
Shares as the Compensation Committee deems necessary to meet the Unforeseeable
Emergency plus amounts necessary to pay taxes reasonably anticipated as a result
of the distribution, but a distribution shall not be made to the extent that the
Unforeseeable Emergency may be relieved through insurance or other reimbursement
or otherwise, or liquidation of other assets of the Grantee to the extent such
liquidation would not itself cause severe financial hardship.  The Deferred
Effective Date or Amended Deferred Effective Date, as applicable, shall be
deemed to have been attained with regard to the number of Shares issuable under
the Units that is issued to satisfy the Unforeseeable Emergency.  The number of
Shares issuable under the Units represented by this Agreement shall be adjusted
accordingly.  An Unforeseeable Emergency shall be deemed to involve only
circumstances of severe financial hardship to the Grantee resulting from a
sudden and unexpected illness or accident of the Grantee, the Grantee’s spouse,
or of a dependent (as defined in Section 152 of the Internal Revenue Code of
1986, as amended) of the Grantee, loss of the Grantee’s property due to
casualty, or other similar extraordinary and unforeseeable circumstances arising
as a result of events beyond the control of the Grantee.
 
                       (d)          In the event that any deferral is finally
determined by a court or agreement with the Internal Revenue Service to be then
income taxable to the Grantee prior to any distribution event hereunder, the
Grantee shall notify the Corporation of the final determination of taxability
and provide all information as may be reasonably requested by the Corporation. 
In such an event on or after the earlier of the Fixed Date Distribution Event
and Performance Target Distribution Event, the Corporation shall issue the
Shares issuable under the Units to the Grantee as soon as practicable.
 
          4.          Cash Dividends on Shares Issuable under the Units.  In the
event that:  (a) one or more cash dividends, if any, is paid with regard to a
Share issuable under a Unit on or after the Award Date and prior to the issuance
of such Share to the Grantee and (b) the Grantee becomes entitled to receive the
Share issuable under the Unit, the Corporation shall pay to the Grantee, in
cash, an amount equal to such cash dividends (“Dividend Equivalents”) at the
same time that the Share issuable under the Unit is issued to the Grantee. 
Notwithstanding the foregoing to the contrary, if a Share is issued by reason of
an Unforeseeable Emergency as provided in Section 3 (d) above, the Dividend
Equivalents that relate to that Share shall not be paid until the last Share
issuable under the Units under this Agreement is issued to the Grantee.  No
interest shall be paid with regard to such Dividend Equivalents.
 
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          5.          Restrictions on Transfer and Restricted Period.  During
the period commencing on the Award Date and terminating on the Effective Date
(“Restricted Period”): (a) the Units, Grantee’s rights under this Award or the
Plan, and the Dividend Equivalents, may not be sold, assigned, anticipated,
alienated, hypothecated, transferred, pledged, advanced or otherwise encumbered
by the Grantee in any manner other than a transfer by will or under the laws of
descent and distribution, (b) the Shares issuable under the Units, the Units and
the Dividend Equivalents shall not be subject to attachment, garnishment or
seizure for the payment of any debts or judgments of the Grantee or any payee
and (c) the Shares issuable under the Units, the Units and the Dividend
Equivalents shall not be transferred by operation of law in the event of
bankruptcy, insolvency or otherwise.
 
          6.          Interest of Grantee in Shares Issuable under the Units,
Units and Dividend Equivalents.  The Grantee shall not acquire any property
interest in the Shares issuable under the Units, the Units, the Dividend
Equivalents, or any other asset of the Corporation, his right being limited to
the Corporation’s contractual promise to issue the Shares issuable under the
Units and pay the Dividend Equivalents, if any, pursuant to the terms of the
Plan and this Agreement.  To the extent that the Grantee or his estate is
entitled to receipt of the Shares issuable under the Units and if applicable,
Dividend Equivalents, such right shall be no greater than the right of any
unsecured general creditor of the Corporation.  The Corporation’s promise is not
funded or secured in any way.  The Corporation shall not be obligated to
purchase or maintain any asset, and any reference to Common Stock or investments
is solely for the purpose of computing the amounts payable to the Grantee.  The
Units and Dividend Equivalents, if applicable, shall be for bookkeeping purposes
only and shall not represent a claim against any specified assets of the
Corporation.  Neither this Agreement nor any action taken pursuant to the terms
of this Agreement shall be considered to create a fiduciary relationship between
the Corporation and the Grantee or any other person, or to establish a trust in
which the assets of the Corporation or any Affiliate are beyond the claims of
any unsecured creditor of the Corporation or any Affiliate.
 
          7.          Provision for Taxes.  The Corporation may make such
provisions and take such actions as it may deem necessary or appropriate for the
withholding of any taxes which a payee is required by any law or regulation of
any governmental authority, whether federal, state, or local, to withhold in
connection with any issuance of the Shares issuable under the Units and payment
of Dividend Equivalents under the Plan and this Agreement, including, but not
limited to, the withholding of Shares or appropriate sums from any amount
otherwise payable to the Grantee or in the event of the death of the Grantee, to
the estate of the Grantee.  Each payor shall be responsible for the payment of
all individual tax liabilities with respect to any Share issuable under the
Units and paid Dividend Equivalents.
 
          8.          Securities Laws.  This Section 8 shall be applicable if,
on the Award Date, the Common Stock subject to such Award has not been
registered under the Securities Act of 1933, as amended, and under applicable
state securities laws, and shall continue to be applicable for so long as such
registration has not occurred.
 
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          The Grantee hereby agrees, warrants and represents that Grantee is
acquiring the Units and Shares to be issued pursuant to this Agreement for
Grantee’s own account for investment purposes only, and not with a view to, or
in connection with, any resale or other distribution of any of such Units or
Shares, except as hereafter permitted.  The Grantee further agrees that Grantee
will not at any time make any offer, sale, transfer, pledge or other disposition
of such Units or Shares to be issued hereunder without an effective registration
statement under the Securities Act of 1933, as amended, and under any applicable
state securities laws or an opinion of counsel acceptable to the Corporation to
the effect that the proposed transaction will be exempt from such registration. 
The Grantee shall execute such instruments, representations, acknowledgments and
agreements as the Corporation may, in its sole discretion, deem advisable to
avoid any violation of federal, state, local or securities exchange rule,
regulation or law.
 
          The certificates for the Shares to be issued pursuant to this
Agreement shall bear the following securities legend (“Securities Legend”):
 
 
The shares represented by this certificate have not been registered under the
Securities Act of 1933, as amended, or under applicable state securities laws. 
The shares have been acquired for investment and may not be offered, sold,
transferred, pledged or otherwise disposed of without an effective registration
statement under the Securities Act of 1933, as amended, and under any applicable
state securities laws or an opinion of counsel acceptable to the Corporation
that the proposed transaction will be exempt from such registration.

 
          The Securities Legend shall be removed upon registration of the
legended shares under the Securities Act of 1933, as amended, and under any
applicable state laws or upon receipt of any opinion of counsel acceptable to
the Corporation that said registration is no longer required.
 
          The sole purpose of the agreements, warranties, representations and
legend set forth in this Section is to prevent violations of the Securities Act
of 1933, as amended, and any applicable state securities laws.
 
          9.          Status Change.  If the Grantee has a Status Change during
the Restricted Period by reason of death or Permanent Disability, all Units held
by the Grantee at the time of such Status Change and Dividend Equivalents, if
any, shall automatically become free of all restrictions and conditions, shall
be fully vested in the Grantee and the Shares shall be issued and Dividend
Equivalents paid, as applicable.  If the Grantee has a Status Change during the
Restricted Period which, for this sentence, shall be deemed to have ended on the
Fixed Date Distribution Event or if it occurs
 
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earlier, the Performance Target Distribution Event, other than by reason of
death or Permanent Disability, all Units and Dividend Equivalents, if any, held
by the Grantee at the time of such Status Change shall be forfeited
automatically and the Award canceled as of the date of such Status Change.  For
clarification, if the Grantee has a Status Change other than by reason of death
or Permanent Disability at any time after the Fixed Date Distribution Event or
if it occurs earlier, the Performance Target Distribution Event, but has a
Deferral Election in effect at such time, all Units held by the Grantee at the
time of such Status Change and Dividend Equivalents, if any, shall be issued and
Dividend Equivalents paid, as applicable, at the time provided for in the
Deferral Election.
 
          10.         No Rights as a Shareholder.  This Agreement represents
only the right to receive the Shares and if applicable, Dividend Equivalents,
and until the Effective Date with regard to a Share, the Grantee shall have no
rights hereunder as a shareholder of the Corporation with regard to that Share. 
Without limiting the generality of the foregoing, until the Effective Date with
regard to a Share, the Grantee shall have no right to vote the Share represented
by the Unit or to receive dividends declared thereon except the Dividend
Equivalents as provided in Section 4 above.
 
          11.         Limitation of Rights.  The establishment of this
Agreement, any modification thereof, the creation of an account, or the payment
of any benefit shall not be construed as giving the Grantee, his estate, or any
other person whomsoever, any legal or equitable right against the Corporation,
unless such right shall be specifically provided for in this Agreement.  Nothing
in this Agreement shall limit the right of the Corporation or any of its
affiliates to terminate the Grantee’s service as an officer, employee, director
or otherwise or impose upon the Corporation or any of its affiliates any
obligation to employ or accept the services of the Grantee.
 
          12.         Limitation of Liability.  Notwithstanding anything in this
Agreement to the contrary, neither the Corporation nor any individual acting as
employee or agent of the Corporation shall be liable to the Grantee or other
person for any claim, loss, liability or expense incurred in connection with
this Agreement.  The Corporation does not undertake any responsibility to the
Grantee for the tax consequences of the Grantee’s election to defer or otherwise
under this Agreement.
 
          13.         Adjustments for Changes in Capitalization of the
Corporation.  In the event of any stock dividend, stock split, combination or
exchange of equity securities, merger, consolidation, recapitalization,
reorganization, divestiture or other distribution (other than ordinary cash
dividends) of assets to shareholders, or any other event affecting the Common
Stock that the Committee deems, in its sole discretion, to be similar
circumstances, the Committee may make such adjustments as it may deem
appropriate, in its sole discretion, to the number and kind of Shares issuable
under each Unit.
 
          14.         Change in Control.  Notwithstanding anything in this
Agreement to the contrary, in the event of a Change in Control, all Units held
by the Grantee at the time of such Change in Control and Dividend Equivalents,
if any, shall automatically become free of all restrictions and conditions,
shall become fully vested in the Grantee and the Shares shall be issued and
Dividend Equivalents paid, if any, to the Grantee.
 
          15.         Plan and Plan Interpretations Controlling.  The Units
hereby awarded and the terms and conditions herein set forth are subject in all
respects to the terms and conditions of the Plan, which are controlling.  All
determinations and interpretations by
 
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the Committee shall be binding and conclusive upon the Grantee or Grantee’s
legal representatives with regard to any question arising hereunder or under the
Plan. 
 
          16.         Tax Consequences.  Grantee has reviewed with Grantee’s own
tax advisors the federal, state, local and foreign tax consequences of this
Award and the transactions contemplated by this Agreement.  Grantee is relying
solely on such advisors and not on any statements or representations of
Corporation or any of its agents.  Grantee understands that Grantee (and not
Corporation) shall be responsible for Grantee’s own tax liability that may arise
as a result of this Award or the transactions contemplated by this Agreement. 
Grantee understands that Section 83 of the Internal Revenue Code of 1986, as
amended (the “Code”), taxes (as ordinary income) the fair market value of the
Units as of the date any “restrictions” on the Units lapse and the Shares are
issued.  To the extent that a grant hereunder is not otherwise an exempt
transaction for purposes of Section 16(b) of the Securities and Exchange Act of
1934 (the “1934 Act”), with respect to officers, directors and 10% shareholders,
a “restriction” on the Shares includes for these purposes the period after the
grant of the Shares during which such officers, directors and 10% shareholders
could be subject to suit under Section 16(b) of the 1934 Act.
 
          17.         Amendment/Choice of Law.  This Agreement together with the
Plan and the Deferral Election, if any, constitutes the entire understanding
between the Corporation and the Grantee with respect to the subject matter
hereof and no amendment, supplement or waiver of this Agreement, in whole or in
part, shall be binding upon the Corporation unless in writing and signed by the
Chief Executive Officer of the Corporation.  This Agreement and the performances
of the parties hereunder shall be construed in accordance with and governed by
the laws of the Commonwealth of Pennsylvania without giving effect to principles
of conflicts of law, except where preempted by Federal law.
 
          18.         Change in Law.  In the event that the Grantee enters into
an effective Deferral Election and the Corporation determines that any change in
applicable law may operate to impact the intent of the Deferral Election to
provide for the deferral of the Shares issuable under the Units, and if
applicable, payment of Dividend Equivalents, the Corporation may amend this
Agreement in writing without the consent of the Grantee and in its sole
discretion to include or modify such provisions that it deems appropriate to
preserve to the extent possible the intent of this Agreement.  The Corporation
shall provide any such amendment to the Grantee.
 
          19.         Gender and Number.  Whenever any word is used herein in
the masculine, feminine or neuter gender, it shall be construed as though it
were also used in another gender in all cases where it would so apply, and
whenever any word is used herein in the singular or plural form, it shall be
construed as though it was also used in the other form in all cases where it
would so apply.
 
          20.         Headings.  The headings in the various sections in this
Agreement are for convenience of reference only and are not to be construed as
part of this Agreement.
 
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          21.         Binding Effect.  This Agreement shall be binding upon and
inure to the benefit of the Corporation, its successors and assigns, and to the
Grantee, his heirs, executors, personal representatives, successors and assigns.
 
          22.         Grantee Acceptance.  The Grantee shall signify Grantee’s
acceptance of the terms and conditions of this Agreement by signing in the space
provided below.
 
          23.         Electronic Delivery Consent.  By signing and returning
this Restricted Stock Unit Agreement, the Grantee consents to receiving the
Section 10(a) prospectus to the Plan and any amendments or supplements thereto
and any documents required to be delivered therewith, including a copy of the
Corporation’s Form 10-K or Annual Report to Shareholders commencing with the
fiscal year ended December 31, 2003, by email at the email address maintained
for the Grantee by the Corporation as set forth below.  The Grantee further
acknowledges that he may revoke this consent in whole by providing written
notice to the Chief Financial Officer of the Corporation.
 
          IN WITNESS WHEREOF, the parties hereto have caused this Restricted
Stock Unit Agreement to be executed on this ____ day of _____________, ____.
 
 
 
NCO GROUP, INC.
 
 
 
By:
 
 
 

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  Name:  
 

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  Title:  
 

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GRANTEE:
 
 
 
 

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(Street Address)
 
 
 
 

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(City, State & Zip Code)
 
 
 
 

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(E-Mail Address)

 
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NCO GROUP, INC.
2004 EQUITY INCENTIVE PLAN
 
RESTRICTED STOCK UNIT AGREEMENT
(FORM A)
 
EXHIBIT A
 
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2004 EQUITY INCENTIVE PLAN
 
RESTRICTED STOCK UNIT
EXECUTIVE DEFERRED COMPENSATION ELECTION
 
Name:
__________________________________________________________________________________________________
 
Home Address:
___________________________________________________________________________________________

 
Designation of Deferred Issuance Date for Deferred Shares
 
          I, the undersigned, in accordance with, and subject to the terms of my
Restricted Stock Unit Agreement (Form A) (“Agreement”), direct that all of the
Shares issuable under the Units represented by my Agreement be distributed as I
have elected below, subject to the following conditions:(1) no election below
may accelerate the date that the shares issuable with regard to my Award of
Restrictive Stock Units would have been issued absent my entering into this
Restricted Stock Unit Executive Deferred Compensation Election; (2) if my
election defers the issuance of a Share to a date that is later than the tenth
(10th) anniversary of the Award Date, I will be deemed to have elected the tenth
(10th) anniversary of the Award Date as the distribution date; and (3) a
deferral date shall be effective to the extent that it is a date that is later
than the earlier of [insert date] and the Performance Target Distribution Event.
 
Election of Deferred Effective Date - (Select one and complete if applicable):
 
          [emptybox.gif]          The first day of the calendar year immediately
following the calendar year in which I cease being an employee of NCO Group,
Inc. and any of its subsidiaries or if I am a “key employee” as defined in the
American Jobs Creation Act of 2004 (“Act”), the first date which is 6 months
after my termination of employment as defined in applicable law.
 
          [emptybox.gif]          The first day of the calendar month
immediately following the calendar month in which I cease being an employee of
NCO Group, Inc. and any of its subsidiaries, or if I am a “key employee” as
defined in the American Jobs Creation Act of 2004 (“Act”), the first date which
is 6 months after my termination of employment as defined in applicable law.
 
          [emptybox.gif]          On the later of (1) the                 day of
                    , 20     , or (2) the first day of the calendar month
immediately following the calendar month in which I cease being an employee of
NCO Group, Inc. and any of its subsidiaries, or if I am a “key employee” as
defined in the American Jobs Creation Act of 2004 (“Act”), the first date which
is 6 months after my termination of employment as defined in applicable law.
 
          [emptybox.gif]          On the                  day of
                         , 20          
 
          [emptybox.gif]  (Check if this Election is executed to exercise a
one-time election to further extend the Deferred Effective Date beyond the date
selected in a prior election.  In such an event, this Election shall revoke such
prior Election with regard to the issuance/distribution date if the execution
and delivery requirements of the Agreement are met.)
 
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          IN WITNESS WHEREOF, I have caused this Restricted Stock Unit Executive
Deferred Compensation Election to be executed this                     day of
                              , 20          .
 
 
GRANTEE:
 
 
Receipt acknowledged:

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NCO GROUP, INC.
 
 
 
By:___________________________________
 
 
 
Date: _________________________________
 

 
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