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Exhibit 10.22

CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE
BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED
PORTIONS HAVE BEEN REPLACED WITH “[***].”

Statement of Work #2
Effective as of December 31, 2013 (“SOW Effective Date”)

This Statement of Work #2 (“SOW”) effective as of December 31, 2013 (the “SOW
Effective Date”) between Support.com, Inc. (“Vendor”) and Comcast Cable
Communications Management, LLC and any of its operating subsidiaries and
affiliates which receive services from Vendor (“Comcast”) incorporates and is
governed by the terms and conditions contained in the Master Services Agreement
Call Handling Services effective as of October 1, 2013 (the “Agreement”), by and
between Comcast and Vendor.  In the event of any conflict between the terms and
conditions of this SOW and the terms and conditions of the Agreement, the terms
and conditions of the Agreement shall govern.  Any capitalized term used herein
but not defined shall be as defined in the Agreement.

1.0                SERVICES
 
1.1                Scope of Services.

The parties acknowledge that Comcast, pursuant to a promotional offer for [***]
subscriptions of the “Help Desk” SKU set forth in Program Description Number 1
of the Amended and Restated Support Services Agreement, dated July 5, 2012, has
in place [***] subscriptions with customers (the “[***] Subs”).  Notwithstanding
any other provision, with respect to the [***] Subs, Vendor agrees to continue
to provide the services for such SKUs at a rate of [***] per subscription, per
month, with the outstanding remaining [***] term balance for all of the [***]
Subs, minus a [***] churn rate, to be paid in full within sixty (60) days from
the SOW Effective Date. The total amount owed to Vendor will be [***].

1.2                Service Level Terms.

With respect to the [***] Subs, Vendor agrees to provide an inbound call service
level of [***] or greater of inbound customer calls for a delivery agent
answered within [***].

Each party represents to the other that the person signing on its behalf has the
legal right and authority to enter into the commitments and obligations set
forth herein.
 
IN WITNESS WHEREOF, the parties have executed this SOW as of the date first
above written.
 
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC
SUPPORT.COM, INC
 
 
 
 
 
 
 
By:
/s/
 
By:
/s/
 
Print Name:
Peter Kiriacoulacos
 
Print Name:
Josh Pickus
 
Title:
EVP & Chief Procurement Officer
 
Title:
President & CEO
 

 
 
 
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***
 

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