Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.22X

TWENTY-FIRST AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This TWENTY-FIRST AMENDMENT (the “Amendment”) is made by and between CSG
Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC
(“Customer”). The Effective Date of this Amendment is the date last signed
below.  CSG and Customer entered into a certain CSG Master Subscriber Management
System Agreement (CSG document #2501940) with an effective date of March 1, 2013
(the “Agreement”) and now desire to amend the Agreement in accordance with the
terms and conditions set forth in this Amendment. If the terms and conditions
set forth in this Amendment shall be in conflict with the Agreement, the terms
and conditions of this Amendment shall control. Any terms in initial capital
letters or all capital letters used as a defined term but not defined in this
Amendment shall have the meaning set forth in the Agreement. Upon execution of
this Amendment by the parties, any subsequent reference to the Agreement between
the parties shall mean the Agreement as amended by this Amendment. Except as
amended by this Amendment, the terms and conditions set forth in the Agreement
shall continue in full force and effect according to their terms.

 

 

CSG and Customer agree to the following as of the Effective Date:

 

1.

WHEREAS, CSG agreed to provide and Customer used CSG’s Check Verification
Services pursuant to the Agreement; and

 

WHEREAS, Customer desires to utilize, and CSG agrees to provide, CSG’s Check
Verification services on an enterprise-wide basis pursuant to the terms of the
Agreement.

 

NOW, THEREFORE, CSG and Customer agree to delete the pricing provided in
Schedule F, Section IV. Ancillary Products and Services, Subsection D. titled
“Check Verification,” and replace it as provided in this amendment which will
provide for enterprise-wide and non-enterprise-wide pricing to Customer as
follows:

 

 

(a)

Schedule F, Section IV. Ancillary Products and Services, Subsection D. titled
“Check Verification,” as previously amended by the Ninth Amendment to the
Agreement (CSG document number 2504963) shall be deleted in its entirety and
replaced with the following:

 

D.Check Verification

 

Description of Item/Unit of Measure

Frequency

Fee

1.Enterprise-wide Check Verification Services (Note 4)

 

 

a)Service Option 1 (per ***********) (Note 1)

*******

$******

b)Service Option 2 (per ***********) (Note 2)

*******

$******

c)Service Option 3, volumes less than ******* for service option 3 only (per
***********) (Note 3)

*******

$******

d)Service Option 3, volumes higher than ******* for service option 3 only (per
***********) (Note 3)

*******

$******

e)Setup and Implementation

Per **************

*****

2.Non-enterprise wide Check Verification Services (Note 5)

 

 

a)Service Option 1 (per ***********) (Note 1)

*******

$******

b)Service Option 2 (per ***********) (Note 2)

*******

$******

c)Setup and Implementation (per ******)

*** ****

$***********

 

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

Note 1: Service Option 1 consists of **** *******, ******* ****** and ********
******** ************.

Note 2: Service Option 2 consists of ******* ****** * and ******** ********
************.

Note 3: Service Option 3 consists of ******* ****** * and ******* ****** * and
********** ******** *** ****** ****, ************ ************ and is ****
******** **** * *********** is *** ********** in ******* ****** * and *******
****** *.

Note 4: For purposes of this Amendment, Enterprise-wide Check Verification
Services shall mean Customer’s deployment of the Check Verification Service for
use on all Connected Subscribers.

Note 5:  For purposes of this Amendment, Non-enterprise-wide Check Verification
Services shall mean Customer does not deploy the Check Verification Service for
use on all Connected Subscribers.  

 

The fees set forth in the fee table above are subject to increase pursuant to
Section 5.4, Adjustment to Fees, of the Agreement.

 

 

(b)

CSG and Customer agree that all other provisions of the Agreement, including
Exhibit C-28 shall remain unchanged and in full force and effect.

 

2.

CSG and Customer desire to add standard fees to the Agreement for Custom Rules
Engine (“CREs”) solutions developed for Customer by CSG and which will be
implemented pursuant to mutually agreed upon Statements of Work between CSG and
Customer.

 

 

(a)

As of the Amendment Effective Date, Schedule F, Fees, Section IV. Ancillary
Products and Services, Subsection A. Titled “Ancillary services for Non-Rated
Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby
amended to add a new Subsection 23. titled “Custom Rule Engine (CRE) Solutions,”
as follows:

 

Description of Item/Unit of Measure

Frequency

Fee

23. Custom Rule Engine (CRE) Solutions (Note 1)

 

 

a)CRE Implementation, per ***

********

*****

b)Production Support and Maintenance (per *** ********) (Note 2) (Note 3)

 

 

▪High – ******** ************* *******, ******* ****/*****

********

$*********

▪Medium – ******** ******, *******, *****, ***** ************* *******

********

$*********

▪Low – ********** ******, ***** ****** ** *****

********

$********

c)Integration to third parties

********

*****

 

Note 1: Design, development and implementation services and lead times will be
set forth in a mutually agreeable Statement of Work for each CRE.

Note 2: In such Statement of Work mentioned in Note 1, the specific level of
Production Support and Maintenance per CRE solution (i.e., High, Medium or Low)
shall be designated to establish ****** billing.

Note 3: As a point of clarification, the fees for CSG Offensive Language Filter
Solution, Clear and Disable Tech Number-Rescheduled Jobs in Order Work Flow, and
Disabled Equipment Warning (per the Seventeenth Amendment, CSG document number
4106622, executed July 21, 2015); the fees for XH Multi-Tech Orders Customer
Rules Engine (per the Nineteenth Amendment, CSG document number 4109676,
executed February 23, 2016); the fees for Account Transfers Custom Rules Engine
Edits (per the Twentieth Amendment, CSG document number 4109237, executed March
15, 2015); and the fees for T44 Discount Validation Custom Rules Engine and
Deferred Credit Restriction Custom Rules Engine (per the Twenty-second
Amendment, CSG document number 4107927, executed May 11, 2016) shall be excluded
from the fee table listed above; instead, such fees will continue to be invoiced
in accordance with the respective fee tables listed in the respective Amendment
for such CRE solution.

 

The fees set forth in the fee table above are subject to increase pursuant to
Section 5.4, Adjustment to Fees, of the Agreement.

 

3.

WHEREAS, CSG and Customer entered into that certain Fourteenth Amendment to the
Agreement effective as of February 10, 2015 (CSG document number 2508028) (the
“14th Amendment”) relating to CSG providing CSG Vantage® Enhanced Campaigns
Dashboard to Customer; and

 

WHEREAS, CSG and Customer entered into that certain Seventeenth Amendment to the
Agreement effective as of July 21, 2015 (CSG document number 4106622) (the “17th
Amendment”), whereby, pursuant to Section 2 of the 17th Amendment, CSG and
Customer agreed to add additional named users for CSG Vantage® Reporting
Dashboards; and

 

 

 

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

WHEREAS, CSG and Customer desire to consolidate the CSG Vantage® Enhanced
Campaigns Dashboard added pursuant to the 14th amendment into the CSG Vantage®
Reporting Dashboard services provided pursuant to Section 2 of the 17th
Amendment and said services shall now be called CSG Vantage® Business
Intelligence (“BI”).

 

NOW, THEREFORE, CSG and Customer agree to delete the terms of the Agreement
provided by the 14th Amendment in their entirety and to modify the terms of the
Agreement provided in Section 2 of the 17th Amendment by deleting the terms of
Section 2 of the 17th Amendment and replacing them with the following:

 

(a)   Customer desires to utilize the services of CSG Vantage® Business
Intelligence (“BI”) to add and support additional named users for BI
applications featuring interactive reports and dashboards developed by CSG.  

 

(b)   As of the 17th Amendment Effective Date, Schedule F, Section IV. Ancillary
Products and Services, Subsection A. titled “Ancillary Services for Non-Rated
Video and Non-Rated High-Speed Data and Residential Voice Services,” is hereby
amended to add a new Subsection 10 titled “CSG Vantage® BI End User Licensing,”
a new Subsection 11 titled “CSG Vantage® BI Application Support & Maintenance,”
and a new Subsection 12 titled “CSG Vantage® Storage” as follows

 

Description of Item/Unit of Measure

Frequency

Fee

10.  CSG Vantage® BI Reporting Dashboard End User Licensing

 

 

a)CSG Vantage BI Single Named Business Intelligence User ID (Note 1) (Note 2)

*******

$*****

11.  CSG Vantage® BI Support & Maintenance (Note 2) (Note 4)

 

 

BI Dashboard Complexity Tier

Number of Data Sources

Frequency

Fee Per ********

Simple

*** (*)

*******

$******

Intermediate (Note 6)

*** (*)

*******

$******

Complex

***** (*) or more

*******

** *****

12.  CSG Vantage® Storage (Note 5)

 

 

a)Per ******** of data storage

*******

$********

 

Note 1: Design, development and implementation services will be set forth in a
mutually agreeable Statement of Work (CSG#2503499).

Note 2: The monthly End User License fees for the initial **** (*) ***** *****
**** for the CSG Vantage Dynamic Triggering Reporting Dashboard as well as the
Support and Maintenance fees are included in the CSG Dynamic Triggering Solution
Production Support and Maintenance Fee as defined in the Agreement.

Note 4: The Dashboard Complexity Tiers are defined per unique dashboard
implementation. The use of Customer or third party data sources will need to be
mutually agreed upon on how they are loaded into a dashboard and considered
complex.  Dashboards can move through the tiers as additional requests are
developed.

Note 5: Storage Fees apply in the event new data feeds are required, or Customer
elects to expand existing Vantage retention settings.

Note 6:  Enhanced Campaigns Dashboard previously provided by CSG to Customer’s
********* and **** ********* included **** (*) Vantage BI users for the
********* ******** and **** (*) Vantage BI users for the **** ******** in the
$****** ******* fee.

 

The fees set forth in the fee table above are subject to increase pursuant to
Section 5.4, Adjustment to Fees, of the Agreement.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives.

 

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 

CSG SYSTEMS, INC. (“CSG”)

 

By: /s/ Jeur Abeln

 

By:  /s/ Gregory L. Cannon

 

Name: Jeur Abeln

 

Name:  Gregory L. Cannon

 

Title:  Senior Vice President Procurement

 

Title:  VP & Chief Compliance Officer

 

Date:  12-19-2016

 

Date:  12/5/16