Exhibit 10.20C

 

Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

 

FOURTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

This Fourth Amendment (the “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”) and Comcast Cable Communications
Management, LLC, a Delaware Limited Liability Company (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated March 17, 2004, as subsequently amended by the parties (the
“Agreement”), and now desire to amend the Agreement in accordance with the terms
and conditions set forth in this Amendment. If the terms and conditions set
forth in this Amendment shall be in conflict with the Agreement, the terms and
conditions of this Amendment shall control. Any terms in initial capital letters
or all capital letters used as a defined term but not defined in this Amendment
shall have the meaning set forth in the Agreement. Upon execution of this
Amendment by the parties, any subsequent reference to the Agreement between the
parties shall mean the Agreement as amended by this Amendment. Except as amended
by this Amendment, the terms and conditions set forth in the Agreement shall
continue in full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

  1. Effective on January 1, 2005, the following amendments are made to the
Agreement:

 

  a. The terms “non-rated telephony services” and “Non-Rated Telephony” shall be
replaced with “residential voice services” and “Residential Voice”,
respectively, throughout the Agreement.

 

  b. The residential voice services described in Attachment A hereto shall be
added as a new Exhibit C-5 to the “Recurring Services” set forth in Schedule C.

 

  c. *** **** *** *** *** ********* *********** *** ***** ******* *** *****
***** ** ******** *, ******* *.* ***** ** ******* *** ******** **** ***
*********:

 

    *. *** *** ***-***** ***** *** ***-***** ****-***** **** *** **********
*****

 

*********** ** ****/**** ** *******

  

*** ***

******** ****

** ****

  

*** ***

******** ****

** ****

  

*** ***

******** ****

** ****

  

*** ***

******** ****

** ****

**** *** *** *** *********

*********** (*** *********

**********)

   ****    ****    ****    ****

 

  d. *** ******* ** *** *********** ** *** ******* *** ******* ********* ** ***
*** ** ******* *.* ***** ** ******* ** ********* “****” **** “****”, ****** ***
********* *********** ***** ** ****. ***********, *** ***** **** *** **** ****,
***** *** *******, ***** ** ****, ******* ** ****.

 

  e. The parties agree that except as set forth above in item c. and item d.,
the remainder of Section I.A of Schedule F shall remain unchanged.

 

  f. The following items shall be added to Section I.B of Schedule F:

 

  · ***** **** ** *** ******* *********** **** **** ** *** ** ** *******
******** ********* ***, ******, ***.

 

  · ******* ********** ******* ********** **** *** ******** ** *** ******* *****
************ ********* **** **** ** ******** ** ******** ** ******* ***
************ ** ***** ****** ******** * **** ***** ** ********’*. ***** **
******** * ** *** ****** ********* ******** ******* **, **** *** *** ****
********** **** ******* ** ******** ********** *** ************* ******* ***
******* **** **** ** ******* **********.

 

 

  · ******* ********** ******* ********** **** *** ******** ** *** *****
********* **** **** ** ******** ** ******* ******* ******* *********** **** ****
** ******** ** *** **** ** ******** *********** ** ********’*. ***** ** ********
* ** *** ****** ********* ******** ******* **, **** *** *** **** ********** ****
******* ** ******** ********** *** ************* ******* *** ******* **** ****
** ******* **********.

 

05/04/05   1   #209-4596

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF
THE PARTIES HERETO ONLY

AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

**Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  · ***** ***** ********** ******** ********* ********** ** ***’* ******* **
******* ******* *********** **** ********’* ******** ***********. ******** ****
*******, **** *** ********** ********, ******* *********, *** ******** *******
********* *********. ***** ** ******** *

 

  · ** *** ****** ********* ******** ******* **, **** *** *** **** **********
**** **** ******* *** ******** ****** *** ********* **** **** ** *******
**********.

 

  · ******* ********** ******* ********** **** *** ******** ** *** ********
***** ***** ************ ********* *** *** ******** ** *** ******* ***** *****
************ ********* **** **** ** ******** ** ******** ** ******* *** *****
***** ************ ******* ******* * ***** ***** ** ********’*. ***** **
******** * ** *** ****** ********* ******** ******* **, **** *** *** ****
********** **** ******* ** ******** ********** *** ************* ******* ***
******* **** **** ** ******* **********.

 

  · ******* ********** ******* ********** **** *** ******** ** *** ***** ****
********* ** * ***** ***** ** ********’* **** **** ** ******** ** ******** **
******* ********* ** ************ ***********. ***** ** ******** * ** *** ******
********* ******** ******* **, **** *** *** **** ********** **** ******* **
******** ********** *** ************* ******* *** ******* **** **** ** *******
**********.

 

  · ******* ********** ******* ********** **** *** ******** ** *** ***** ******
***** (******* *******) ********* **** **** ** ******** ** ******** ** *******
*** **** ** ******** ******* *** ***** *********** **** *** ** ** ********
*********** ** ********’*.

 

 

  · ******** ********* – ******* *********** ***** ******* **********. ***** **
*** **** *** ***** ** ********* * ***** *** *** **** ********** **** *****, ****
*******, *** ******** **** **** ** ******* **********.

 

  g. *** “****” ** *** *** ** ******* ** ** ******** * ** *** *********
********* **** “********* ******** ******** ** *** ***…” ** ******** **
********* ******** ** ******* ** *** ********.

 

  h. Addendum B in the Second Amendment executed October 11, 2004, Section 1.
*** ****** ******* for residential voice services shall be deleted in its
entirety and replaced with the following:

 

Description of Item/Unit of Measure    Frequency    Fee  

1.      Third Party Communication Software for residential voice services (***
** **

         ***** ******** ***** ********** *****) (Note 2)

   Monthly    * ***

 

Note 2: *** ****** ** *********** ***** ******** ** **** ** ********’* *******
**** ***** **** ******* ******; ************, ***** ******** (*****) **********
***** **** *** ** ***** ***** ***** ************* ******** **** ********* **
**** *********. *********, *** ****** ** ****** **** *** ********** ****, ***
***** ****** ** **** *** ***** ** ********** *****. ** *** ***** *** *****
****** ** ********** ***** ******* ***** ******** ***** ** *** *****, ********
***** ** ******* **** *** ********** ********* ***** ******** *****.

 

2. The significant items that are to be provided and supported by Customer in
their overall voice solution and that are not a part of CSG’s on going support,
functionality, or responsibility are set forth in Addendum B of the Second
Amendment executed October 11, 2004 and are the responsibility of Customer.

 

3. Development services, implementation and setup services, certification
services, test environment set up and support requirements, and the associated
fees in relation to Residential Voice, shall be set forth in a mutually agreed
upon Statement of Work or Amendment to the Agreement.

 

4. ******** *, ******* **. *** ******* ***** *** ******** ************* ***
***** ******** ***** *** ******** ******** ***** ** ******* ** *** ******** ***
******* **** *** *********:

 

  IV. *** ******* ***** *** ******** ************* *** ***** ********

 

Description of Item/Unit of Measure    Frequency    Fee

1.      ***** *** ******** *************

   ***  *******    ****

a)      *** *** **** * **** ********** (**** ******/*********) ***** ***/**
*******

         **/**** *** ******** ******* ******** ********* (*** **********) (****
*)

   ***  *******    ****

b)      *** *** **** **** ********** (**** ******/*********) ***** ***/**
*******

         **/**** * *** ******* ******** ********* (*** **********)

         

2.      ******** ****** ****** (**** *)

         

a)      ***** (*** ********)

   ***  *******    (****  **)

b)      **** (*** ********)

   *******    ****

 

05/04/05   2   #209-4596

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF
THE PARTIES HERETO ONLY

AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

**Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

Description of Item/Unit of Measure    Frequency    Fee

c)      **** ******* (*** ********) (**** **** *** ********)

   *******    ****

3.      ******** ******** *********** ****** ****** (**** *)

         

a)      ***** (*** ********)

   ***  *******    (****  **)

b)      **** ******* (*** ********) (**** **** *** ********)

   *******    ****

4.      ******** ****-***** **** ******* (**** *)

   ***  *******    (****  **)

a)      ***** (*** ********)

         

5.      ******** ********* ********** ******* (**** *)

         

a)      ***** (*** ********* ********** ******, *** ********)

   ***  *******    (****  **)

6.      ******** ********** ******** (**** *)

         

a)      ***** (*** ********)

   ***  *******    (****  **)

b)      **** ******* (*** ********) (**** ***. *** ********)

   *******     

7.      ******** ******* ******

         

a)      *** (** ****) *********** (**** *)

         

—  **********(*** ********* **********) (**** ***. *** ********)

   ***  *******    ****

—  **********(*** ********* *********)(*** *** *** *******)

   *******    ****

b)      ******** ******** ****** ***********

         

—  *****(*** ********) (**** *)

   ***  *******    ****

8.      ********** *** ***** (*** *** ******) (**** *)

   *******    ****

9.      ******* *********** *** ******* (*** ****) (**** *)

   *** *******    ****

10.    ******** ***** ******** ******

         

a)      **** ******* (*** ********) (**** ***. *** ********)

   *******    ****

11.    ******** ******** ******** ****** (**** *)

         

a)      ***** (*** ****)

   *** *******    ****

12.    ******** ******/******** ******* ** *** ********** ***** ******

         

a)      ***** (*** ********)

   ***  *******    (****  **)

b)      **** ******* (*** ********) (**** ***. *** ********)

   *******    ****

13.    ******** *********** ***** ******* – *******

         

a)      ***** (*** ********)

   ***  *******    (****  **)

b)      **** ******* (*** ********) (**** ***. *** ********)

   *******    ****

 

**** 1: *** ******** ************ ****, *** ********’* ****** ********** ****
**** ** ***** ** *** ******** ******* ******** ********* ** *** **** **
********** ** ***, *** ******** ** *** ***. ** *** ***** **** ******** ********
*** ** ******* ***** ***/** ******** ************ ******** *** *** ******
********** ********** ** *** ********** ** ***, *** ***** *** ********
************ **** **** *****. *** ***** *** ******** ************ ********,
******** ** *** ********** ** *** ********** ** ***, *** *** ********** ****
***** ** *** ***** ** * ******** ****** **** ********* ** ****.

 

**** 2: *****-*** ****** ** ******** ****** **** *** *** **** ******. ********
**** ****** ******** ** ** ******* *****. ********* ****** ****** ****** *****
*** **** *****-***.

 

**** 3: ****** **** ***** ** ******** *********** ****** *********. ******** ***
******** ************ ********* *** ********** ******** ********* ***** ***
****. ******** *** ***** ** ** *** **** ** ****.

 

**** 4: ****-***** **** ******** **** ********** **** *** ****-***** ****
**********’* ******** ****** ******* *** ******** ******** *********. ****
********* ** ******** ** ********* *** ***-***** ****-***** **** ********.

 

**** 5: ********* ********** **** ********. **** ********* ** ******** ***
******** ***’* ********* ********** *******.

 

**** 6: **** ***** ********** ******** *********** **** **** ***** *********.
******** ********* *** ********* **** ***** ** ********** **** *** ********
****.

 

**** 7: *** **** ******** ********’* ******* *** ******* ******* **** **** ***
********** *** *** ****** ********** **** ** ******** *** ***** ** ********’*
***** **********-**** ******* ***, *** ** ******** ****** *********’* ***** ***
*********. ******* *** ******* ******* ***** ** ******** ** ********.

 

**** 8: *** *********** *** ******* ******** (*.*., ********** ***-*********
********/******** ***********, *************** ******** ********/********
*********** (***** **** ** **** *** ********** ************), **-**** ******* **
********* ** ********, *** ***** ***********) *** *** ********** **** ***** **
*** ***** ** * ******** ****** **** ********* ** ****.

 

**** 9: ******* *** (** ****) *********** *** ******* ********** *********** ***
*********** ******** ** **** *******.

 

**** 10: ********** **** *** ***** ** ******** ******** ******* ****** ** *
***** ***** **** *** ********* **** ****.

 

**** 11: *** ***** *** ***** ******** ** *** ***** ******** ** ***** ** ******
** *** ***’* *** (** ****) ***********.

 

**** 12: *** ***** (*** ********) *** ******** ****** ******, ******** ********
*********** ****** ******, ******** ****-***** **** *******, ******** *********
********** *******, ******** ********** ********, ******** ***** ********
******, ******** ******/******** ******* ** *** ********** ***** ******, ***
******** *********** ***** ******* **** ** ******** * **** **** ********** *****
***/** ******* **/**** *** ******** ******* ******** ********* ***, **
********** **** ******* 1.*) ** *** ***** *****. *** ************* ********; *
******* *** ******* *** ** *** ***** ** *** ******.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below (“Effective Date”).

 

CSG SYSTEMS, INC. (“CSG”)   

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

(“CUSTOMER”)

By:

  

/s/ Edward C. Nafus

  

By:

  

/s/ D H Richardson

Name:

  

Edward C. Nafus

  

Name:

  

D H Richardson

Title:

  

President, BBS

  

Title:

  

SVP Administration

Date:

  

1/3/05

  

Date:

  

1/3/05

 

05/04/05   3   #209-4596

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF
THE PARTIES HERETO ONLY

AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

**Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Attachment A

 

Exhibit C-5

 

Residential Voice Services

 

Residential Voice Services and Functionality. Customer shall receive the
following Residential Voice Services and Functionality:

 

1. ACSR Module for Telephony. ACSR is required for the Telephony Services
Functionality described below. The services include the infrastructure required
to support a Telephony Service Offering and the required interactions with the
core billing engine, CCS. ACSR module for Telephony provides the Graphic User
Interface for managing customer care functions and processes. **** *** ****
****** *** ********* *** ******** ** *** ** ******** *** *** ******** ** ***
***.

 

2. Service Delivery System (SDS). Supports service initiation and triggering of
the service order distribution API after an order is created, and supports order
versioning. Utilizing a Work Flow Manager SDS creates an ordered set of tasks
(work plan) and then schedules and tracks these tasks to completion. Tasks
defined by the client are manual and are completely user definable. CSG shall
also support the creation and installation of automatic tasks such as the
initiating of the service order distribution interface to feed down stream OSS
and Provisioning Systems. ******* *** *** ** ******** ** *** ***.

 

  a. Telephony Features (as applicable). ACSR module for Telephony can be
configured to include the data structures necessary to collect the information
for service providers operating in a local facilities based service offering.
ACSR module for Telephony does not provide for automated point-to-point
interfaces to 3rd party trading partners in the base package.

 

  · E911

  · CARE

  · LIDB/CNAM

  · Local Number Portability

  · Directory Listing

  · Directory Assistance/Operator Services

  · Calling Card

  · Switch Provisioning

  · Voice Mail

 

  b. Automated Interfaces. The following automated interfaces are included in
the Residential Voice Services:

 

  · Service Order Distribution – utilized by Customer to support provisioning of
voice orders through Jacobs Rimmell (“JR”)

 

  · Third Party Verification – utilized by Customer to support the third party
verification process through Istonish

 

  · Write Back Interface to JR – utilized by Customer to support capturing
provisioning information

 

  · Usage Guide (Account Profile) – utilized by Customer to support the feed of
customer account and order information from ACPV to Neptune

 

*** ******* ********** *** ******* **** ********** **** ***** ********** ***
******** ** *** ***. Installation fees may vary depending on the complexity of
the interface. Fees for updates to existing interfaces and configuration changes
and testing are set forth in Addendum B of the Second Amendment.

 

05/04/05   4   #209-4596

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF
THE PARTIES HERETO ONLY

AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

**Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

3. Event Processing Systems (EPS). The Event Processing System provides support
for the processing of summary billing information from Neptune. Charges for EPS
are set forth in Schedule F as amended herein. EPS does not provide for the
polling and collection of events from network elements.

 

  a. Usage Interfaces. ***** ***** ********** ******** *** ******** ** *** ***.
Call plan setups and other ancillary charges associated with usage processing
are set forth in Addendum B of the Second Amendment. In addition, fees for
updates to existing interfaces and configuration changes and testing are set
forth in Addendum B of the Second Amendment.

 

4. Application Administration. Provides CSG and the client the capability to
establish, modify and maintain the additional rules tables and data structures
required to operate the system. Provides a Graphic User Interface to perform
these functions. Includes the following capabilities.

 

  a. Product Catalog Setup and Maintenance (includes voice configuration in back
office and CCS)

 

  b. Address parsing and storage

 

  c. Management of Numbering Resources (i.e. Telephony Numbers) and their
geographic availability

 

  d. Management of Service Availability

 

  e. SDS Application Administration (includes support to set up automated
interfaces described in paragraph 2.b above)

 

  f. EPS Application Administration

 

05/04/05   5   #209-4596

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF
THE PARTIES HERETO ONLY

AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES