Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit10.23BC

 

SIXTY-FIFTH AMENDMENT

TO THE

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

DISH NETWORK, L.L.C.

 

 

This SIXTY-FIFTH AMENDMENT (this “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a
Colorado limited liability company (“Customer”).  This Amendment shall be
effective as of the date last signed below (the “Effective Date”).  CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement (CSG document no. 2301656) effective as of January 1, 2010, as amended
(the “Agreement”), and now desire to further amend the Agreement in accordance
with the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

 

CSG and Customer agree to the following as of the Effective Date of this
Amendment:

 

1.

Schedule A, “Services”, Exhibit A-1, CCS Services, Section 7, entitled “Annual
Support Hours (“ASH”)”, shall be deleted in its entirety and replaced with the
following:

 

7.   Annual Support Hours (“ASH”).  

 

(a)   During the Processing Term, CSG shall make available to Customer
*********** ******** (******) ASH hours per year.  Any unused ASH will be
forfeited at the end of each calendar year and Customer shall not be entitled to
a refund of fees or credit in hours for any subsequent year.

 

(b)   The Annual Support Hours are subject to the following terms and
conditions:

(i)     The hours expended by CSG in relation to, but not limited to, (A) ***
******* **********, (B) *** ******** ** ******** ************, (C) ***
*********** *** ***********, (D) *** ****** *******, (E) *** ****** ***********,
(F) *** ****** *************, (G) *** ******* **********, (H) *** **********
*******, (I) *** ****** **********, (J) ******** ************* (******,
********, *******), (K) ******** ******* *******, and (L) ******** **********
******* **** ** ******* ******* the Annual Support Hours allotment.  For the
avoidance of doubt, Annual Support Hours shall not be used for *************
********. Unless otherwise provided, Annual Support Hours shall be performed at
the then current ASH rate as provided in Schedule F. V. Technical Services
subsection 2 (the “ASH Rate”).

 

(ii)    If Customer instead wishes to use any portion of the ASH for any other
purpose including, but not limited to, those purposes listed below in this
Section (b)(ii), said hours shall be converted and expended at the applicable
tiered rate at that time for Professional Services provided in Schedule F. V.
Technical Services subsection 1 (the “Professional Services Rate”) and not at
the ASH Rate. The conversion of ASH to Professional Services hours shall occur
by *********** *** ****** ** ***** by the *** **** and then ******** ** ***
************ ******** ****.  For the avoidance of doubt, Annual Support Hours
shall not be used for ************* ******** or the *********** ** ******** **
********.

 

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

 

 

 

 

▪

************ ********

 

▪

***** ************

 

▪

**** ********** **********

 

▪

******** ******** ************

 

▪

******** *********** *** ******** ******** ************

 

▪

******* ******** ** ******** ******

 

▪

********* ***********

 

▪

****** ***********

 

 

(iii)  

The fees for Annual Support Hours are set forth in Schedule F.

 

 

(iv)  

Requests are subject to CSG’s reasonable and practicable business
considerations.

 

2.

Schedule A, “Services”, Exhibit A-1, CCS Services, the existing introduction to
Section 8, entitled “Enhanced Support Services” provided below shall be deleted
in its entirety and replaced with the as amended introduction to Section 8
provided below.

 

Existing:

 

8.   Enhanced Support Services.  The following support services when performed
by CSG shall be charged against Customer’s monthly allotment of Annual Support
Hours:

 

As Amended:

 

8.   Enhanced Support Services.  The following support services when performed
by CSG shall be charged against Customer’s yearly allotment of Annual Support
Hours:

 

3.

Schedule F, “FEES”, CSG SERVICES, Section I., Processing, Section C., Listing of
Products and Services to be provided to Customer by CSG in consideration of the
Monthly Processing Fee, Note 3 under “CSG shall provide to Customer the
following Products and Services in consideration of Customer’s payment of the
******* Processing Fee, with exceptions as noted:” shall be deleted in its
entirety and replaced with the following:

 

3.  CSG shall make available to Customer *********** ******** (******) ******
ASH hours (subject to the terms set forth in Section 7 of EXHIBIT A-1 of this
Agreement).

 

4.

Schedule F, “FEES”, CSG SERVICES, Section V., Technical Services shall be
deleted in its entirety and replaced with the following:

 

V.     Technical Services

All projects and the associated fees shall be set forth in a mutually agreed
upon statement of work.  Reimbursable Expenses are additional.

 

Description of Item/Unit of Measure

Frequency

Fee

1.Professional Services (per ******, per ****) (Note 1)

 

 

▪Tier 1 – up $********* ********

*** *******

$******

▪Tier 2 – $********* to $********* ********

*** *******

$******

▪Tier 3 – $********* to $********* ********

*** *******

$******

▪Tier 4 – ******* than $********* ********

*** *******

$******

2.Annual Support Hours (ASH) (per ******, per ****)

*** *******

$*****

Note 1: CSG shall provide the Professional Services at a tiered ******
rate.  The Professional Services tiers, as set forth in the table above, are
intended to be incremental.  For example, during each ****** period, the first
$********* in Professional Services activity shall be invoiced on an ****** rate
of $******; Professional Service activity above $********* shall be invoiced in
accordance to the respective tier based on the accumulated ****** spend to
date.  Professional Service tiers ***** ***** **** ** **** ******* *** of each
******** ****. Section 4- INCREASE IN FEES of the Agreement shall apply to the
Technical Services rates.

 

 

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***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives.

 

DISH NETWORK L.L.C.

 

CSG SYSTEMS, INC.

 

By: /s/ John W. Swieringa

 

By:  /s/ Gregory L. Cannon

 

Name:  John W. Swieringa

 

Name:  Gregory L. Cannon

 

Title:  EVP & COO

 

Title:  SVP, Secretary & General Counsel

 

Date:  8/1/18

 

Date:  8/1/18