Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.25N

 

FIFTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

This Fifteenth Amendment (the “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”), and Charter Communications Holding
Company, LLC, a Delaware limited liability company (“Customer”).  CSG and
Customer entered into that certain Amended and Restated CSG Master Subscriber
Management System Agreement dated February 9, 2009, as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with
the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree to the following upon the Effective Date:

 

1.    Customer desires to use and CSG hereby agrees to provide ACSR® with Offer
Management ("OFM") and Product Configurator ("PC") and as a result agree to the
following:

 

Customer and CSG agree to enter into an implementation SOW for the provision of
the Services identified in this Amendment under CSG document no. 2301591 (the
“****** ***”), which SOW may be terminated in accordance with its terms, and
subject to Section 3 of this Amendment.

 

2.    The parties agree to further amend the Agreement as follows:

 

a)    In addition to the Technical Services Hours Credit set forth in Section
3.2 of the Agreement, at ** ********** ****** ** ********, CSG shall provide
Customer *** ****** ***** of Technical Services for the ********* *** **
********** ********** ************ to ******** and ** **** *** *** **** ** ***
******** ******* ** ******** and **, or that the ******** ***** ********* ***
******** and ** to be delivered ahead of the roadmap targeted dates (*********
*********** ******).  Customer requests to use ******** and ** *********** *****
will be *********** by ********* and will be scheduled within CSG’s standard
release schedule, including both ***’* ***** *** ***** *******.  CSG will follow
its standard enhancement request processes to provide estimates for the
requested development, and will allow the customer to cancel a requested project
based upon the person hour estimate.

 

b)    Exhibit C-X, Additional Services Information, Section B. is deleted in its
entirety and replaced with the following:

 

ACSR® with Offer Management (OFM).  The Offer Management system provides the
ability to create and maintain marketing data which can be comprised of one or
more products or bundled product structures.  Once created, offers can be
filtered to specific customer segments using a variety of business rules that
are defined in a generic, non-programmatic fashion.  Once filtered, offers can
be delivered to ACSR with specific marketing language available for a given
offer.  Once delivered, offers can be pitched to align with the Customer and its
connected subscriber needs specific to the offer or products within the offer. 
Once pitched, offers are presented within an interactive wizard where pricing
and discounting choices are relayed by ACSR to the Customer and its connected
subscribers.  Once presented, offers can be confirmed which allow the subscriber
in the channel to accept the offer and attributes that have been selected.

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

The Offer Management system has the following business benefits compared to the
current CSG ordering user interface.

 

Legacy (7-list Box)

Offer Management

Business Value

7-List Box

Offer Management

ACSR will present offers in new windows that provide additional marketing
information and deliver offers in an intuitive fashion that reduces the need for
the agent to remember all the required service codes.

Enhanced Campaigns

Interactive Sales Wizard

The interactive sales wizard (ISW) will walk the agent through the offer
structure to ensure the proper up-sells are made to the customer.

Statement Presentation

Offer Statement Presentation

The offer construct is utilized for statement presentation allowing for better
messaging based on state transitions of the offer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Product Configurator (PC).  The Product Configurator is a back office
application that is used to define products, price plans and associated charges,
and deliver those entities through a common grouping known as an Offer.  This
application provides a robust definition layer to define the products that are
sold and the decision points around those products.  In addition, the
application takes that definition layer and groups them into marketable entities
called Offers.  These offers contain business rules, inclusion/exclusion and
logical decision points that are configured as part of the offer structure and
extended to the user interface.  The pricing infrastructure is extracted into a
relational layer where products and price relationships can be extended beyond
the billing tables. 

 

****** Warranty

CSG warrants the following until ninety days after completion of the ****** ***:

 

i.     ** and ******** will be scalable to meet Customer’s needs as it relates
to Customer’s use of CSG’s Products and Services and Connected Subscribers as of
the Effective Date and as provided by Customer’s architecture as of the
Effective Date of this Amendment;

ii     ** and ******** are designed to permit Customer to manage, configure and
customize their functionality, without an increase in additional Technical
Services from what is currently necessary to maintain Customer’s business and
use of CSG’s Products and Services as of the Effective Date of this
Amendment.  In no circumstances shall the foregoing mean that Customer shall be
relieved from paying for Passers, additional interfaces, any other CSG Products
or Services or Technical Service Fees in the provision of ******** from CSG in
accordance with business practices existing prior to implementation.

iii.   ** and ******** conform to the provided specifications and documentation
provided as part of this Amendment as of the date of delivery of the
specifications and documentation.

 

Order Management Services (ORMs) for Self-Care Channel: ORMs for Self-Care
Channel is the programmatic order interface layer for applications integrating
to PC.  ORMs for Self-Care Channel includes service enabled order capture for
self-care channel order functions.  This programmatic interface layer includes
order orchestration of self-care order workflow processes, including New
Connect, Change of Service, Supplemental Order, and Job Re-schedule workflows,
as well as order pre-validation, and order submission to CCS.

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

c)   Schedule F, “Fees,” section titled, "CSG LICENSED PRODUCTS", Section IV,
"ACP x Functionality ", shall be amended to provide the fees for Order
Management Services (ORMs) for Self-Care Channel as follows:

 

Description of Item/Unit of Measure

Frequency

Fee

4.Order Management Services (ORMs) for Self-Care Channel (per Connected
Subscriber)

*******

$******

 

d)   With respect to all Connected Subscribers that are migrated to ** and
******** under the ****** ***, CSG shall provide a monthly invoice credit to be
applied against the ** and ******** Fees paid for the ***** ***** (*) ******
following such migration.

 

e)   Schedule H, Table E, ******* ***** *, shall be amended to add OFM to
“ACP/ACSR Voice and become “ACP/ACSR Voice/OFM”.  The parties further agree that
the Service Level remedies shall not be applicable until after OFM is used in
production for ****** (**) ****.  Any violations of this ******* ***** * as
applicable to ACP/ACSR Voice/OFM within the ****** (**) *** period shall not be
used for the purpose of calculating remedies of this ******* ***** *.

 

f)   CSG agrees to provide a baseline for Customer’s ******* ******** ****
(*****) for ******** ******* ******** as it should be after ** and ********
within ****** (**) **** of the ***** *********.  The ******** *** shall be based
upon ********** *** ***** ** ************** of ** and ******** with **********
********* as a result of ************** of ** and ********.  Upon the
establishment of the ******** ***, CSG will *** ************ ********** *******
** **** *** ***.  In addition, if upon establishment of the ******** *** CSG has
******** *** ************, Customer may request a ******* ********* within the
***** ****** (**) **** of the ***** ********* and ***** ***** *** ** and
******** and CSG shall ****** *** **** **** ***** *** ****** *** and shall be
responsible for CSG’s cost and expense to ******* Connected Subscribers **** **
*** *** ****** in place immediately prior to the implementation of the ******
*** in accordance with Section 3. b) of this Amendment but in any event CSG
shall not be responsible for Customer’s internal and third party expenses during
any such migration.

 

f)   Within **** (*) ******** **** of the Effective Date of this Amendment, CSG
will provide the following documentation:

·** and ******** – *** ****** **** Database Schema, Entity Relationship Diagram

· and associated metadata

·Published ORMs SOAP web services documentation

·** and ******** network topology diagrams

·Documentation for the ** and ******** and CCS data exchange interfaces

 

CSG established and manages CSG ORMs APIs via the following principles.  CSG
will work to establish best practices as appropriate for CSG and all CSG
customers for the identified principles. 

·ORMs SOAP web services, APIs, or XML schema will be maintained based on the
documented backward compatibility policy under which CSG will support the
current and two most recent versions.  This backward compatibility policy will
be updated as necessary and will be maintained on the CSG support extranet
(my.csgsupport.com)

·Strict adherence to the Change and Release management protocol set forth in
Exhibit H.7 must undertaken by both Parties to support evolution of these
components

·Guaranteed support intervals must be provided

·ORMs SOAP web services, APIs, or XML schema must be fully documented and
supported by CSG

·CSG is not supporting Customer’s application, but rather the published behavior
of the open component

·Operating constraints must be disclosed if they are known.

 

Customer agrees that upon termination of the ** and ******** services any and
all documentation shall be returned or destroyed as provided in this Agreement.

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

3.    Termination of ** and ********.  

 

a)    Customer may terminate its use of the ** and ********, without cause, by
giving written notice to CSG at any time within ****** (**) **** following the
***** *********, as contemplated in the ****** ***.  Customer may terminate its
use of the ** and ********, for breach of any warranty provided in section 2. b)
of this Amendment (******* *********), by giving written notice to CSG at any
time within ****** (**) **** following the ***** ********* as identified in the
****** ***. Notwithstanding the foregoing, in case of breach of any ******
******** within ** **** following the ***** *********, Customer may elect to
cause CSG or its representative to correct the ** and ******** issue giving rise
to such breach.  In the event Customer exercises such election, it may not
terminate in accordance with this Section 3 unless such breach is not cured upon
the earlier of (i) ** **** after Customer notifies CSG of such breach or (ii) **
**** after the ***** *********. After the ***** *********, Customer may
terminate for breach of the warranty provided in section 2. b) i. only, by
providing e-mail notice from a Vice President or above within Customer’s
organization, to CSG at any time within *********** (**) ***** following the
***** ********* as identified in the ****** ***.  After such time, termination
shall be as provided in the Agreement.  If Customer terminates the ** and
******** *** for breach of any ****** ********, within ****** (**) ****
following the ***** ********* as provided herein, CSG will ****** *** **** ****
***** *** ****** *** or ******* ** ******* ****** *** *** **** ****** and will
******* ********* *********** ** ***** **** **** *** ******* **** ** *** ***
****** in place immediately prior to the implementation of the ****** *** in
accordance with Section 3. b) below, but in any event CSG shall not be
responsible for Customer’s internal and third party expenses during any such
migration.  If Customer terminates its use of ** and ******** after the *****
********* and within the *********** (**) **** period described above, for
breach of the warranty provided in section 2. b) i., CSG will provide a ********
*********, but only for Customer’s Connected Subscribers in the ***** *********,
and Customer agrees that CSG will be provided ******* (**) **** to cure the
breach and re-perform the migration to ** and ******** at ***’* **** **** ***
*******.  The parties further agree that in the event CSG fails to cure such
breach of section 2 b) i., CSG may elect to re-perform the ******** *********,
attempted cure, and re-migration *** *****, at ***’* **** **** *** *******,
prior to Customer terminating its use of ** and ********.  If Customer then
terminates its use of ** and ******** after CSG’s re-performance of the
migration *** *****, or if CSG believes it is commercially unfeasible to do so,
and re-performs a lesser number of times, the parties agree that it will be
pursuant to a ******* ********* and apply to all Connected Subscribers and the
******* ********* shall be at ***** **** **** *** ******* and CSG shall ******
*** **** **** ***** *** ****** *** or ******* ** ******* ****** *** *** ****
******.  Otherwise, upon termination, Customer will compensate CSG for the
******* ********* or a ******** ********* on a Time and Materials
basis.  Following the ******* *********, Sections 1, 2(a) through 2(g) and
Section 8 of this Amendment will be null and void, and have no further effect.

 

b)    In the event Customer terminates its use of ** and ******** as
contemplated in the ****** *** and this Amendment, the parties agree that
Customer’s Connected Subscribers, will be ******** **** ** *** *** ****** as
provided in this subsection.  Within *** ******* ****** (***) **** after
termination, CSG will ******* ********’* ** *** ******** ****** **** ** *** ***
****** ** ***** *********** ***** ** *** ************** ** *** ****** *** (the
******** **********); provided that, in the event the ****** ********* has
occurred, CSG agrees to provide the ******* ********* within *** ******* ******
(***) **** of termination.  In the event Customer wishes to terminates its use
of ** and ******** within the ***** *********** (**) ***** of the *****
********* as contemplated in the ******** *** as a result of a material impact
to Customer’s ability to provide services to Connected Subscribers, it will
provide written notice to CSG within *********** (**) ***** of completion of the
***** ********* and within *********** (**) ***** of such notice CSG will
******* ********’* ** *** ******** ****** **** ** *** *** ****** ** *****
*********** ***** ** *** ************** ** *** ****** *** (the *********
**********).  

 

c)   The parties agree that the remedies provided in this section shall be
Customer’s sole and exclusive remedy for a breach of the ****** ********.

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

4.    Deconversion of Charter Business Customers.  

 

a)    Customer’s obligations to exclusively use CSG’s Products and Services do
not apply to Customer’s commercial business customers.  Therefore, Customer may
elect to de-convert its commercial business customers from CSG to other non-CSG
platforms at any time, so long as the license fees and corresponding ******
Maintenance fees for the ACP Commercial Upgrade are paid in full as provided in
the Second Amendment (CSG document no. 2300066).  In connection with any such
deconversion, upon Customer’s request, CSG will provide the Customer Data on
deconversion files as provided in the Agreement.  CSG agrees to pass through any
cost and expense in providing such Customer Data, but in no event will the
amount payable by Customer for such Customer Data exceed the fee for the
provision of deconversion files set forth in Schedule F.  Nothing in this
Section 4 is intended to supersede, limit or abrogate the parties’ respective
rights and obligations under the Second Amendment to the Agreement

 

5.    Schedule F Fees, II. entitled Interfaces, Section C. entitled SmartLink
BOS, under CSG SERVICES, shall be deleted in its entirety and replaced with the
following:

 

 

A.

SmartLink BOS (Note 1)(Note 2)  

Description of Item/Unit of Measure

Frequency

Fee

1.Installation and Startup

*** *******

***** ***** ** $******** *** ****

2.Interface Development and Technical Services (Note 4)

*** *******

***** ***** ** $******** *** ****

3.Interface Certification Services for Non-Supported Third Party Applications
(per *************) (Note 5)

*** *******

***** ***** ** $******** *** ****

4.Smartlink BOS transactions per **** ****: (Note 3) (Note 6)

 

 

§Up to ******* TPPH

*******

******** ** ***

§From ******* TPPH to ******* TPPH

*******

$***********

§From ******* TPPH to ******* TPPH

*******

$***********

§From ******* TPPH to ******* TPPH

*******

$***********

§From ******* TPPH to ******* TPPH

*******

$***********

§From ******* TPPH to ******* TPPH

*******

$***********

§******* TPPH  +

*******

*****

Note 1: CSG will only support the current release plus the ***** (*) *****
******** of  SmartLink BOS at any given time, as such versions are defined by
CSG in its sole discretion.  If Customer desires to continue maintenance
coverage and CSG support, Customer shall be required to upgrade its production
version of SmartLink BOS, so as to maintain currency within its application and
ensure CSG’s ability to support Customer’s version of the interface.

Note 2: Customer hereby agrees to a cap on the number of Smartlink BOS requests
of up to ******* per **** ****.  A “peak hour” is defined as the maximum request
volume during any given **** ****** * *********** **** ***.  The number of
SmartLink BOS requests that are ********* ** *** **** will be capped at *******
requests per **** ****.  If the number of requests exceeds ******* requests in a
**** ****, Customer shall be charged in accordance with the volume tiers set
forth above.

 

To facilitate that CSG has the proper operating environment in place to support
Customer, Customer shall provide CSG with a written SmartLink BOS request ******
******** prior to the ***** *** ** **** ******** ******* (the ******
*********).  Such forecast for each month shall be an ********* ****** *** *
**** **** ** *** ***.

 

If Customer’s actual request volume for a **** **** in production exceeds the
***** ******** by more than **% (the ***** **** ****), CSG will notify Customer
and work with Customer to (a) reduce the ******* ****** ** ***** *** **** ****
*** or (b) avoid or alleviate any material impact on CSG’s shared environment (a
or b, a “Resolution”). In the event the Parties are unable to achieve a
Resolution, CSG will contact Customer’s SVP of IT to enable Customer to select
the application(s) to turn off to achieve a Resolution.  Any failure of CSG to
meet a ********* *** ******* ***** (*****) during a month in which ********
******* ** **% *** ***** ********* of the ******** *** **** **** ******* tier
associated with the SLBOS Forecast for the applicable ***** ***** **** ***
********** ****** *** forth in Schedule H.5 for such *** *** **** *****.  

 

Note 3: SmartLink BOS “requests” shall include any upstream transaction that is
generated by or on behalf of Customer from either a Customer or third party
application, excluding transactions associated with (i) VOD third party
applications, (ii) CSG’s telephony API’s, or (iii) any Products or Services
using SmartLink BOS.

 

Note 4: Interface Development and Technical Services.  Quote relates to
interface development services and technical services requested by Customer in
relation to the client side integration of Customer’s third party applications.

 

Note 5: Interface Certification Services for Non-Supported Third Party
Applications.  Any interfaces, accomplished by Customer through any allowable
and available micro level API, must be certified by CSG prior to the integration
of such interfaces.  The standard interface

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

certification services shall be Quoted using a fixed ***** (**) *****, such
services shall include up to *** (*) ************ and product management; also,
such hours can be drawn from the ***** *** ***** of Technical Services
referenced in Section 3.2 of the Agreement. The fees set forth above for
interface certification DO NOT INCLUDE any technical services that may be
requested by Customer in relation to the client side integration of Customer’s
third party applications.  CSG will not unreasonably withhold certification of
any interface.

 

Note 6: In the event that Customer ceases use of its ROVI Video on Demand
application, the thresholds will be revised as follows:

·Up to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·******* TPPH +

 

6.    Schedule F, “Fees,” section titled, "CSG LICENSED PRODUCTS", Section I,
"Call Center, Installation and Other Associated Items", shall be amended to
provide the fees for Custom DNIS AOI Solution  as follows:

 

Description of Item/Unit of Measure

Frequency

Fee

14.Custom DNIS AOI Solution

 

 

(a)Custom DNIS AOI Solution – Phase I

********

$*********

(b)Custom DNIS AOI Solution – Phase II (Note 7)

*** *******

***** ***** ** $****** *** ****

(c)Maintenance Services Custom DNIS AOI Solution (Note 8)

******

$*********

Note 7:  The ******** fee for this customization shall only cover Phase I, and
the parties agree Phase II shall be pursuant to a subsequent mutually agreed
upon Statement of Work.  Customer may use some of  its **** ** ***** *********
******* ***** provided in Section 3.2 of the Agreement for the Phase II SOW of
the Custom DNIS AOI Solution based upon the time and materials calculation.

 

Note 8: Up to ****** (**) ***** maintenance support, ********, effective with
CSG's delivery of Phase I of the Custom DNIS AOI Solution, pursuant to that
certain Statement of Work between the parties (CSG document no. 2306925).  Such
support will apply to both Phase I and Phase II solutions  After such ******
(**) ***** ****** maintenance support, Customer shall be billed on a time and
materials basis for any additional support.

 

7.    Customer and CSG agrees to amend the Agreement to add Customer
Intelligence Offer Recommendation Service as follows and any provision of the
service or use shall be pursuant to a Statement of Work or LOA for
implementation:

 

a)    Schedule C, RECURRING SERVICES, shall be amended to add Customer
Intelligence (“CI”) Offer Recommendation Services  as follows:

 

Customer Intelligence Offer Recommendation.  Includes the infrastructure and
processes required to maintain and integrate the strategy and profitability
indicators with ACSR® with Offer Management ("OFM") and PC.  In doing so, a
customer service representative will be able to leverage the indicators to
understand the value of a subscriber or customer and to know the appropriate
engagement strategy that should be used with that subscriber or customer.  In
addition, offer selection can be enhanced within ACSR® with OFM and PC by
leveraging the indicators to deliver more targeted offer recommendation by using
customer intelligence.

 

b)    Schedule F, “Fees”, section titled “CSG SERVICES”, Section I,
“Processing”, shall be amended to provide the fees for Customer Intelligence
(“CI”) Offer Recommendation Service  as follows:

 

Customer Intelligence Offer Recommendation Service

 

Description of Item/Unit of Measure

Frequency

Fee

1.Customer Intelligence Offer Recommendation Service

 

 

a)Processing Fee

*******

$*********

b)Installation Services (Note 1)

*** *******

$*********

Note 1: All installation services and associated fees shall be set forth in a
mutually agreed upon Statement of Work.

 

 

8.    End to End Testing and Pricing End To End Test Environment

 

i.     No later than ****** (**) ******** **** after the Effective Date of this
Amendment, CSG and Customer will enter into a Statement of Work (the “ETE SOW”)
pursuant to which CSG will agree to provide an end-to-end

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

test environment (the “ETE Project”) with ******* ******** (******) ************
per **** for the Products and Services identified in the Charter End To End Test
Environment Proposal, dated October 13, 2009, which shall include ** and
******** (“ETE Proposal”), as modified by this Section 8.  Services which are
identified in the ETE Proposal (i.e. system refreshes), but are not included in
the support fees stated below, shall be identified in the discovery and scoping
phases of the ETE SOW and priced accordingly.  Any additional products/services
added to this environment will be provided to Charter on a time and materials
basis pursuant to a mutually agreed upon Statement of Work. 

 

ii.     CSG will ***** *** *** ** **** for the ETE Project and CSG shall invoice
Customer the support fee of $********* per ***** to support the test environment
after the completion of the ****** ***, which support will include maintaining
compatibility of such test environment with the current configuration of ** and
********, as such configuration is updated by CSG from time to time.  Customer
agrees and acknowledges that the support fees provided in this subsection are
for the initial set up of the ETE Project and ongoing operations, but shall not
include ongoing services such as configuration and changes to the environment
(other than configuration and changes required to maintain compatibility of the
test environment as contemplated above), which shall be provided on a time and
materials basis.  If Customer fails to use the ETE Project for any period of
time in excess of *** ******* ****** (***) *********** ****, CSG may discontinue
its use after providing to Customer ******* (**) **** ***** ******, which may be
via e-mail and an opportunity to consider alternative solutions. 

 

iii.    The ETE SOW will contain such other terms and conditions as the parties
may mutually agree, acting reasonably and in good faith.

 

9.    CI Implementation.

 

i.    No later than ****** (**) ******** **** after the Effective Date of this
Amendment, CSG and Customer will negotiate in good faith to enter into a
Statement of Work for implementation of CI (“CI SOW”) as more particularly
described in a Statement of Work (CSG document no. 2306731).  The parties agree
that the CI SOW may contain such other terms and conditions as the parties may
mutually agree, acting reasonably and in good faith.

 

ii.   Upon Customer’s use of CI in production for ***** (*) *********** ******,
CSG shall provide a ******* ******* ****** of ** and ******** fees, for *****
(*) *********** ******, to be applied against the PC and ******** Fees paid by
Customer.  Such ****** shall be applied after the ***** ********* has been
completed as provided in the ** and ******** ***., but will not be available
until the ****** (***) ***** of Customer ******* ** **** *** ** *** ********;
provided, however, that if Customer is prevented from utilizing all or any
portion of such ****** as a result of the termination of ** and ******** due to
a breach of the ****** ******** provided in section 2. b) of this Amendment, CSG
will ****** ** ******** *** ****** of (i) such ****** ****** or (ii) *** ****
**** ** ******** *** ************ ******** and for ********** **** related to
**.

 

Signature to Follow

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective
Date”).

 

CHARTER COMMUNICATIONS HOLDING

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

 

By: /s/ Ted Schrep

 

 

By:  /s/ Michael J. Henderson

 

Title:  EVP + CAO

 

Title: EVP Sales & Marketing

 

Name:  Ted Schrep

 

Name:  Michael J. Henderson

 

Date:  1/3/11

 

Date:  1/3/11