Exhibit 10.2

AMENDMENT NO. 6, dated as of May 28, 2014 (this “Amendment”), among ASPECT
SOFTWARE PARENT, INC., a Delaware corporation (“Parent”), ASPECT SOFTWARE, INC.,
a Delaware corporation (the “Borrower”), ASPECT SOFTWARE GROUP HOLDINGS LTD., an
exempted company organized under the laws of the Cayman Islands (“TopCo”), DAVOX
INTERNATIONAL HOLDINGS, LLC, a Delaware limited liability company, the LENDERS
party hereto and JPMORGAN CHASE BANK, N.A., as Administrative Agent under the
Credit Agreement referred to below (in such capacity, the “Administrative
Agent”), to the CREDIT AGREEMENT dated as of May 7, 2010 (as amended by that
certain Amendment No. 1, dated as of November 14, 2012, that certain Incremental
Facility Amendment, dated as of July 2, 2013, that certain Amendment No. 3 dated
as of May 6, 2014, that certain Amendment No. 4 dated as of May 14, 2014, that
certain Amendment No. 5 dated as of May 21, 2014, and as further amended,
supplemented or otherwise modified from time to time, the “Credit Agreement”),
among Parent, the Borrower, the Lenders party thereto, the Administrative Agent,
and JPMorgan Chase Bank, N.A. and Bank of America, N.A., as Co-Syndication
Agents and certain affiliates of Borrower which are no longer parties to the
Credit Agreement. Capitalized terms used herein shall have the meanings ascribed
to them herein or if not defined herein shall have the meaning provided in the
Credit Agreement.
WHEREAS, pursuant to the Credit Agreement, the Lenders have made Term Loans,
Revolving Commitments and/or Revolving Loans, as applicable, to the Borrower on
the terms and subject to the conditions set forth therein;
WHEREAS, Parent, the Borrower, the Administrative Agent and the Lenders party
hereto desire to amend the Credit Agreement to extend the maturity date with
respect to the Revolving Commitment of each such Lender;
NOW, THEREFORE, the parties hereto hereby agree as follows:
SECTION 1. Amendments. (a) Section 1.01 of the Credit Agreement is hereby
amended by deleting “Revolving Maturity Date” in its entirety and substituting
the following in its stead:
“Revolving Maturity Date” means May 7, 2015.
(b) Section 2.11 of the Credit Agreement is hereby amended by adding the
following sentence at the end thereof:
At any time after May 28, 2014, but no later than September 30, 2014, the
Borrower shall have repaid all outstanding Revolving Loans such that there are
no Revolving Loans outstanding at the end of the Business Day on which such
repayment occurs; provided that on the next Business Day following such
repayment, the Borrower may reborrow

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Revolving Loans in accordance with this Agreement (but subject to satisfaction
of the conditions set forth in Section 4.02).
SECTION 2. Conditions Precedent to the Effectiveness of the Amendment. This
Amendment shall become effective as of the date first written above (the
“Amendment Effective Date”) upon the satisfaction (or waiver by the Lenders
party hereto) of the following conditions:
(a) The Administrative Agent shall have received from each existing Revolving
Lender and each other party hereto either (A) a counterpart of this Amendment
signed on behalf of such party or (B) written evidence satisfactory to the
Administrative Agent (which may include facsimile or electronic transmission
(including Adobe pdf file) of a signed signature page of this Amendment) that
such party has signed a counterpart of this Amendment.
(b)The representations and warranties of TopCo and each Loan Party set forth in
the Loan Documents (including this Amendment) that are qualified by
“materiality”, “Material Adverse Effect” or similar language shall be true and
correct, and the representations and warranties that are not so qualified shall
be true and correct in all material respects, in each case on and as of the
effective date of this Amendment (other than with respect to any representation
and warranty that expressly relates to an earlier date, in which case such
representation and warranty shall be true and correct, or true and correct in
all material respects, as the case may be, as of such earlier date).
(c)At the time of and immediately after giving effect to the effectiveness of
this Amendment, no Default shall have occurred and be continuing.
(d)The Administrative Agent shall have received from the Borrower an amendment
fee, payable to the Administrative Agent for the account of each Revolving
Lender, in an amount equal to 0.20% of the aggregate amount of the Revolving
Commitments held by such Revolving Lender immediately prior to the effectiveness
of this Amendment.
(e)The Administrative Agent shall have been reimbursed for the expenses
referenced in Section 8 hereof (to the extent invoiced).
SECTION 3. Representations and Warranties. Each of TopCo, Parent, the Borrower
and the other Loan Parties hereto hereby represents and warrants to the
Administrative Agent and the Lenders party hereto that:
(a)Each of TopCo and the Loan Parties has all corporate or other organizational
power and authority to execute, deliver and perform its obligations under this
Amendment.
(b)The Amendment has been duly authorized by all necessary corporate or other
organizational action. This Amendment has been duly authorized, executed and
delivered by it and constitutes a legal, valid and binding obligation of TopCo,
Parent, the Borrower and each other Loan Party, enforceable against each of them
in accordance with its terms, subject to applicable bankruptcy, insolvency,
reorganization, moratorium or other laws affecting creditors’ rights generally
and subject to general principles of equity, regardless of whether considered in
a proceeding in equity or at law.
(c)The representations and warranties of TopCo and each Loan Party set forth in
the Loan Documents (including this Amendment) that are qualified by
“materiality”, “Material Adverse Effect” or similar language are true and
correct, and the representations and warranties that are not so qualified are
true and correct in all material respects, in each case on and as of the date
hereof (other than with respect to any representation and warranty that
expressly relates to an earlier date, in which case such representation and
warranty shall be true and correct, or true and correct in all material
respects, as the case may be, as of such earlier date).
(d)No Default exists or would result from the Amendment.
SECTION 4. Reaffirmation. Each of TopCo and the Loan Parties hereby acknowledges
that it expects to receive substantial direct and indirect benefits as a result
of this Amendment and the transactions contemplated hereby. Each of TopCo and
each Loan Party hereby consents to this Amendment and the transactions
contemplated hereby, and hereby (a) reaffirms and confirms its

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guarantees, pledges, grants and other commitments and obligations, as
applicable, under the Loan Documents to which it is party, (b) affirms and
confirms its obligations to indemnify and other commitments and obligations
under the Loan Documents to which it is a party, and (c) agrees that,
notwithstanding the effectiveness of this Amendment and the transactions
contemplated hereby, (i) the Loan Documents to which it is a party, as amended
supplemented and otherwise modified hereby, shall continue to be in full force
and effect and (ii) all guarantees, pledges, grants and other obligations
thereunder shall continue to be in full force and effect and shall accrue to the
benefit of the Secured Parties.
SECTION 5. Credit Agreement. Except as expressly set forth herein, this
Amendment (a) shall not by implication or otherwise limit, impair, constitute a
waiver of, or otherwise affect the rights and remedies of the Lenders, the
Administrative Agent, Parent, the Borrower or any other Loan Party under the
Credit Agreement or any other Loan Document, and (b) shall not alter, modify,
amend or in any way affect any of the terms, conditions, obligations, covenants
or agreements contained in the Credit Agreement or any other Loan Document, all
of which are ratified and affirmed in all respects and shall continue in full
force and effect. Nothing herein shall be deemed to entitle Parent, the Borrower
or any other Loan Party to any future consent to, or waiver, amendment,
modification or other change of, any of the terms, conditions, obligations,
covenants or agreements contained in the Credit Agreement or any other Loan
Document in similar or different circumstances. After the date this Amendment
becomes effective, any reference in the Loan Documents to the Credit Agreement
shall mean the Credit Agreement as modified hereby.
SECTION 6. Applicable Law; Waiver of Jury Trial. (a)THIS AMENDMENT AND ANY
CLAIMS, CONTROVERSY, DISPUTE OR CAUSE OF ACTION (WHETHER IN CONTRACT OR TORT OR
OTHERWISE) BASED UPON, ARISING OUT OF OR RELATING TO THIS AMENDMENT AND THE
TRANSACTIONS CONTEMPLATED HEREBY SHALL BE GOVERNED BY, AND CONSTRUED IN
ACCORDANCE WITH, THE LAW OF THE STATE OF NEW YORK.
(a)EACH PARTY HERETO HEREBY AGREES AS SET FORTH IN SECTION 9.10 OF THE CREDIT
AGREEMENT AS IF SUCH SECTION WERE SET FORTH IN FULL HEREIN.
SECTION 7. Counterparts; Amendment. This Amendment may be executed in
counterparts (and by different parties hereto on different counterparts), each
of which shall constitute an original, but all of which when taken together
shall constitute a single contract. Delivery of an executed counterpart of a
signature page of this Amendment by facsimile transmission or other electronic
imaging shall be effective as delivery of a manually executed counterpart of
this Amendment. This Amendment may not be amended nor may any provision hereof
be waived except pursuant to a writing signed by Parent, the Borrower, the
Administrative Agent and each Lender party hereto.
SECTION 8. Expenses. The Borrower agrees to reimburse the Administrative Agent
for its reasonable out-of-pocket expenses in connection with this Amendment, as
contemplated by Section 9.03 of the Credit Agreement.
SECTION 9. Headings. The Section headings used herein are for convenience of
reference only, are not part of this Amendment and are not to affect the
construction of, or to be taken into consideration in interpreting, this
Amendment.
SECTION 10. Construction. The rules of construction specified in Section 1.02 of
the Credit Agreement also apply to this Amendment.

[Signature Pages Follow]

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IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly
executed by their respective authorized officers as of the day and year first
written above.

ASPECT SOFTWARE PARENT, INC.,
By
 
/s/ Robert J. Krakauer
 
Name: Robert J. Krakauer
 
Title: President

ASPECT SOFTWARE, INC., as Borrower
By
 
/s/ Robert J. Krakauer
 
Name: Robert J. Krakauer
 
Title: Chief Financial Officer

ASPECT SOFTWARE GROUP HOLDINGS LTD.,
By
 
/s/ Robert J. Krakauer
 
Name: Robert J. Krakauer
 
Title: Chief Financial Officer

DAVOX INTERNATIONAL HOLDINGS LLC,
By
 
/s/ Robert J. Krakauer
 
Name: Robert J. Krakauer
 
Title: President

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JPMORGAN CHASE BANK, N.A., as Administrative Agent,
By
 
/s/ Goh Siew Tan
 
Name: Goh Siew Tan
 
Title: Vice President