Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit10.26H

 

 

NINTH AMENDMENT

TO

CONSOLIDATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS OPERATING, LLC

 

SCHEDULE AMENDMENT

 

This Ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc.,
a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a
Delaware limited liability company (“Customer”).  CSG and Customer entered into
that certain Consolidated CSG Master Subscriber Management System Agreement
effective as of August 1, 2017 (CSG document no. 4114281), as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with
the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

WHEREAS, CSG currently provides access to and Customer currently uses *** (*)
test environments on CSG’s Advanced Convergent Platform or ACP: (i) QAKA in the
Customer Test Environment Region (“CTER”), a test environment dedicated to
Customer, and (ii) QAHA in the Customer Shared Test Environment; and

 

WHEREAS, Customer desires to use and CSG agrees to provide Customer access to
the QAKB portion of CTER and the QAHB portion of Customer’s Shared Test
Environment.

 

NOW, THEREFORE, in consideration of the mutual covenants and agreements
contained herein and for other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, CSG and Customer agree to the
following as of the Effective Date (as defined below).

 

1.    Upon execution of this Amendment, the QAKB region of CTER will be
activated for Customer’s use and thereafter references in the Agreement to CTER
will include the QAKA and QAKB regions of CTER.

 

2.    Upon execution of this Amendment, the QAHB region of the Customer Shared
Test Environment will be activated for Customer’s use and thereafter references
in the Agreement to Customer Shared Test Environment will include the QAHA and
QAHB regions of the Customer Shared Test Environment.

 

3.    As a result, CSG and Customer, upon execution of this Amendment,
acknowledge and agree that Schedule F, Section 1., “Services,” subsection I.,
“Processing,” subsection B., “Test Environment,” is deleted in its entirety and
replaced as follows:

 

 

 

 

 

 

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

 

B.

Test Environments  

Description of Item/Unit of Measure

Frequency

Fee

1.Test Environment Support Services

 

 

a.Test Environment Support Services Fees (Note 1)

Monthly Support Services Fee includes the following:

‐QAKA End to End Test Environment (also referred to as Customer Test Environment
Region (“CTER”)) Support (Note 2) (Note 3) (Note 4) (Note 5) (Note 6) (Note 7)

‐Configuration Compare Report

‐Monthly Backoffice Support (Note 8)  

‐SmartLink Sandbox Environment Support (Note 9)  

‐Additional QAKA Support Services (Note 10)  

*******

$*********

b.QAKB Test Environment (also included as part of CTER) monthly Support Fees
(Note 2) (Note 3) (Note 4) (Note 6) (Note 7)

*******

$*********

2.Customer Shared Test Environment (“QAHA” and “QAHB”) (Note 4) (Note 6) (Note
7)

 

 

a.QAHA Support Services Fees (Note 11)

*******

** ******

b.QAHB Support Services Fees (Note 3) (Note 12)

*******

$*********

Note 1: The services comprising the Test Environment Support Services Fees shall
continue to be subject to the parameters, capacity and terms of use provided in
the Agreement for the provision and use of such Support Services to
Customer.  In the event Customer requests use of the Support Services beyond the
parameters, capacity or terms of use provided in the Agreement or additional
items or changes are requested by Customer to the Support Services listed within
section 1.a provided as part of the “******* Support Services Fee includes the
following” within the table above, Support Services shall be made available
pursuant to mutually agreed upon Statements of Work and amendments to the
Agreement.  Reimbursable Expenses are additional.  

Note 2: CTER is comprised of the QAKA (“QAKA”) and the QAKB (“QAKB”)
environments which shall include, in the aggregate, up to ****** ********
(******) Transactions per **** (“TPH”)/***** (*) Transaction per Second (“TPS”)
and support ***** (**) ******* of instructions per second (“MIPS”) for the
Products and Services within the CTER.  Any additional products/services added
to the CTER will be provided to Customer on no more than a cost plus ******
******* (**%) ****** ***** pursuant to mutually agreed upon Statements of Work
and amendments to the Agreement, unless otherwise stated therein.  Customer may
request CSG to make Customer-purchased custom solutions compatible with the CTER
and assist with deployment pursuant to mutually agreed upon Statements of
Work.  Unless otherwise agreed to in Statements of Work or other document duly
executed by both parties, Customer will host custom solutions made available
pursuant to the CTER.

Note 3: Customer must provide no less than ****** (**) ***** written notice
prior to termination of QAKA, QAKB or the entirety of CTER and/or of the OAHA
and/or the OAHB or the entirety of the Customer Shared Test Environment (email
is sufficient).  Support Services Fees for a final month of support services for
such environments will be pro-rated to account for the actual termination date
specified in the notice of termination of such environment(s).  

Note 4: For the Support Services Fees provided herein, Customer shall receive
the following:  

 

➢

*********** ** *** ******* **** *** ********** ********** **** *********
************ ***** ****** (“IR”), ***** *** ******* ********** **********(s);
*** ********** ********** **** *********** ************* *** (*) ***** prior to
***** ******** to ********** *** ************* **** (*) ***** prior to *****
******** ** ********** (CSG's major and minor releases are regularly scheduled
software updates to CSG products)

 

➢

********** ** *** ****** ********** to ****** **** **** ********** are
*********** (including ********, ********, and all *********** **********) and
****** ******

 

➢

********* ** **** **** ******* via ***** ************* ******* **** (“***”) as
follows:

 

•

******* *** ***** ********** ******* can be called into the *** any time but
will only be worked between the hours of ****am - ****pm CST, ****** through
******  

 

•

******* **** ** ****** ** ****** **** * ******** ***** * and ******* ******* ***
******** **********, pursuant to ********* ******* ***** **********

 

•

There will be ** *******, ***** *****, or ******* *******

 

•

The CTER and the Customer Shared Test Environment are quality assurance (“QA”)
regions and **** *** ** ********* ****; ******* **** ** ******** ****** ******
******** *****, ************* (****am – **** CST).  ****** **** *** ******
********* * ****** ********* *** ***** **** ****** ************** ***** **** **
******** ***** ****** ** ******* *******.  

 

➢

Provision of ******* ******* via ***** ******** ******** **** (“***”),
********** ************** ******* ("***") and ****** ************** *******
("***"), consistent with support currently provided to the existing **********
************ ******* ************** *** ******** *******

Note 5: The CTER has been sized for ***** (**) **** which shall apply to QAKA
and QAKB in the aggregate.  If Customer’s usage of CTER exceeds the ***** (**)
**** for any **** (*) **** within a calendar *****, Customer will be charged
$****** per MIPS per ***** for the actual number of MIPS in excess of/over *****
(**) ****.  MIPS capacity will be reset at ***** (**) **** each ***** and any
amount in excess shall be provided as identified herein, but in any event shall
be no less than ***** (**) ****.

Note 6: Customer-requested refreshes of QAKA, QAKB and the Customer Shared Test
Environment will be documented in Statements of Work and the refresh for each
environment of the regions will be provided for the fixed fee of $********* per
***********, per ******* (i.e., for purposes of clarification, each of the QAKA
or the QAKB environments in the CTER and each of QAHA and QAHB in the Customer
Shared Test Environment), excluding change orders.

 

 

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

 

Note 7: Customer agrees and acknowledges that the portion of the support fees
pertaining to the CTER are for the initial set up of the CTER and ongoing
operations of the CTER, but shall not include ongoing services such as
configuration modification and/or changes to either the QAKA or the QAKB
environments in the CTER which shall be provided on a time and materials
basis.  In addition, Customer shall accept production prerelease code within the
CTER and the Customer Shared Test Environment approximately *** (*) to **** (*)
***** prior to the production release date and, subsequently, as needed until
the final production code is released to provide Customer with the ability to
perform regression testing.    

Note 8: CSG will provide ***** ******* copies of configuration values in
Customer’s backoffice environment in Region CHTP.  CSG will pull a copy of the
configuration values in the CHTP environment on the ***** (****) *** and
************ (****) *** of each ***** and distribute the data via FTP
transmission the following ***.  Customer is responsible for downloading the
data from the CSG FTP server.  

Note 9: SmartLink Sandbox Environment Support covers transaction usage in
Customer's test environment and maintenance of message sets including updating
messages to be compliant with release version and exchanging messages, as
requested by Customer.    

Note 10: The Additional Support Services expand the Support Services specific to
the QAKA environment of CTER to be ****** through ******** and, as a result,
Customer will receive additional support as follows: (i) ********** ***
*********** ******* ** ******* *** ***** ********** ** ****** *** ******** **
*** **** *********** ** **** (i.e., *********** * ***** (****) processing
support) (the "Additional CTER Support Services") and (ii) ********* *** ****
***** ****** ** ** ********* ****** ******* ******** ** *** **** *********** **
****.  For clarification purposes, such expanded services shall only be
applicable to the QAKA environment of CTER and therefore exclude all other test
environments (e.g., the Customer Shared Test Environment and the SmartLink
Sandbox Environment and the QAKB environment of the CTER).

Note 11:  CSG and Customer acknowledge and agree that Customer currently
consumes access to and use of the pre-release environment, QAHA.

Note 12: The QAHB environment shall support up to ******* ******** (******)
Transactions per **** (“TPH”)/**** (*) Transaction per Second (“TPS”) and ******
(**) ******* of instructions per second (“MIPS”) for the Products and
Services.  Customer may request CSG to make Customer-purchased custom solutions
compatible with QAHB and assist with its deployment pursuant to mutually agreed
upon Statements of Work.  

 

 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be
effective as of the date last signed below (the "Effective Date").

 

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

By: /s/ Mike Ciszek

 

By:  /s/ Gregory L. Cannon

 

Title:  Mike Ciszek

 

Title:  SVP, Secretary & General Counsel

 

Name:  SVP - Billing Strategy and Operations

 

Name:  Gregory L. Cannon

 

Date:  

 

Date:  11/28/17