EXHIBIT 10.7
AMENDMENT NO. 1
TO
T-MOBILE USA, INC. SERVICES AGREEMENT
CALL CENTER SERVICES
This Amendment No. 1 (“Amendment No. 1”) modifies and amends that certain
T-Mobile USA, Inc. Services Agreement (the “Agreement”) dated October 1, 2007,
by and between T-Mobile USA, Inc., a Delaware corporation, with a principal
place of business at 12920 SE 38th Street, Bellevue, Washington 98006
(“T-Mobile”) and StarTek USA, Inc., a Colorado corporation with a principal
place of business at 44 Cook Street, 4th Floor, Denver, CO 80206 (“Provider”).
WHEREAS, Provider and T-Mobile desire to amend the Agreement to adjust the hours
of operation for the call center services rendered by Provider.
WHEREAS, Provider and T-Mobile desire to add new lines of business for the call
center services rendered by Provider to include: Extreme Roamers at Alexandria,
Louisiana; T-Mobile@Home at Alexandria, Louisiana and Kingston, Ontario, Canada;
and MSISDN at Kingston, Ontario, Canada as shown below.
NOW, THEREFORE, for good and valuable consideration the receipt and sufficiency
of which is hereby mutually acknowledged, the parties hereto agree as follows:
I. Amendment. Section A entitled “Description of Services and Specifications” in
the Exhibit B Statement of Work accompanying and incorporated into the
Agreement, is hereby deleted in its entirety and replaced with the following:
A. Description of Services and Specifications:

                                  Hours of   Commencement                
Operation   Date for     Line of Business   AHT   Site   Pacific Time   Adjusted
Hours   Term
Activations
English-261
  [*]   Alexandria,
Louisiana   [*]   10-1-2007   October 1, 2007 until terminated pursuant to
Section B(2) of this Statement of Work
Consumer Credit
English-281
  [*]   Alexandria,
Louisiana   [*]   2-24-2008   October 1, 2007 until terminated pursuant to
Section B(2) of this Statement of Work
TMTG-English-247
  [*]   Alexandria,
Louisiana   [*]   2-24-2008   October 1, 2007 until terminated pursuant to
Section B(2) of this Statement of Work
WLNP Inbound-
English-727
  [*]   Alexandria,
Louisiana   [*]   2-24-2008   October 1, 2007 until terminated pursuant to
Section B(2) of this Statement of Work

      AMENDMENT NO. 1 TO T-MOBILE USA, INC.
SERVICES AGREEMENT   T-Mobile USA Confidential

 

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EXHIBIT 10.7

                                  Hours of   Commencement                
Operation   Date for     Line of Business   AHT   Site   Pacific Time   Adjusted
Hours   Term
WLNP
Inbound-Spanish-747
  [*]   Alexandria,
Louisiana   [*]   2-24-2008   October 1, 2007 until terminated pursuant to
Section B(2) of this Statement of Work
Extreme
Roamers-615, 616 *
  [*]   Alexandria,
Louisiana   [*]   11-28-2007   November 28, 2007 until terminated pursuant to
Section B(2) of this Statement of Work
T-Mobile
@Home-Offline *
  [*]   Alexandria,
Louisiana   [*]   4-27-2008   April 27, 2008 until terminated pursuant to
Section B(2) of this Statement of Work
Activations
Spanish-215
  [*]   Big Spring, Texas   [*]   10-1-2007   October 1, 2007 until terminated
pursuant to Section B(2) of this Statement of Work
Consumer Credit
Spanish-284
  [*]   Big Spring, Texas   [*]   2-24-2008   February 24, 2008 until terminated
pursuant to Section B(2) of this Statement of Work
TMTG-English-247
  [*]   Big Spring, Texas   [*]   2-24-2008   October 1, 2007 until terminated
pursuant to Section B(2) of this Statement of Work
TMTG Spanish-245
  [*]   Big Spring, Texas   [*]   10-1-2007   October 1, 2007 until terminated
pursuant to Section B(2) of this Statement of Work
Activations
English-261
  [*]   Kingston, Ontario,
Canada   [*]   10-1-2007   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
Activations Offline
  [*]   Kingston, Ontario,
Canada   [*]   10-1-2007   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
Business Care-250,
251
  [*]   Kingston, Ontario,
Canada   [*]   10-1-2007   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
Consumer
Credit-English-281
  [*]   Kingston, Ontario,
Canada   [*]   2-24-2008   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work

      AMENDMENT NO. 1 TO T-MOBILE USA, INC.
SERVICES AGREEMENT   T-Mobile USA Confidential

 

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EXHIBIT 10.7

                                  Hours of   Commencement                
Operation   Date for     Line of Business   AHT   Site   Pacific Time   Adjusted
Hours   Term
WLNP Inbound-
English-727
  [*]   Kingston, Ontario,
Canada   [*]   2-24-2008   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
WLNP
Inbound-Spanish-747
  [*]   Kingston, Ontario,
Canada   [*]   2-24-2008   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
T-Mobile
@Home-Offline *
  [*]   Kingston, Ontario,
Canada   [*]   2-21-2008   February 21, 2008 until terminated pursuant to
Section B(2) of this Statement of Work
MSISDN-19 *
  [*]   Kingston, Ontario,
Canada   [*]   2-25-2008   February 25, 2008 until terminated pursuant to
Section B(2) of this Statement of Work
Activations-English-
261
  [*]   Sarnia, Ontario,
Canada   [*]   10-1-2007   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
Business Care-250,
251
  [*]   Sarnia, Ontario,
Canada   [*]   10-1-2007   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
Consumer
Credit-English-281
  [*]   Sarnia, Ontario,
Canada   [*]   2-24-2008   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
Business Care-250,
251
  [*]   Petersburg, Virginia   Hours of operation to be determined by written
agreement of the parties.   10-1-2007   October 1, 2007 until terminated
pursuant to Section B(2) of this Statement of Work
General Customer
Care-501
  [*]   Petersburg, Virginia   [*]   2-24-2008   October 1, 2007 until
terminated pursuant to Section B(2) of this Statement of Work
SMAX-248
  [*]   Petersburg, Virginia   [*]   2-24-2008   October 1, 2007 until
terminated pursuant to Section B(2) of this Statement of Work
FlexPay-232
  [*]   Petersburg, Virginia   [*]   2-24-2008   October 1, 2007 until
terminated pursuant to Section B(2) of this Statement of Work

      AMENDMENT NO. 1 TO T-MOBILE USA, INC.
SERVICES AGREEMENT   T-Mobile USA Confidential

 

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EXHIBIT 10.7

                                  Hours of   Commencement                
Operation   Date for     Line of Business   AHT   Site   Pacific Time   Adjusted
Hours   Term
General Customer
Care-501
  [*]   Victoria,
Texas   [*]   2-24-2008   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
SMAX-248
  [*]   Victoria,
Texas   [*]   2-24-2008   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work
FlexPay-232
  [*]   Victoria,
Texas   [*]   2-24-2008   October 1, 2007 until terminated pursuant to Section
B(2) of this Statement of Work

* For the avoidance of doubt, T-Mobile will pay Provider the applicable
geographic hourly rate as listed in Schedule 1 to the Standard Terms Pricing
(“Pricing Schedule”) of the Agreement for the T-Mobile@Home and MSISDN LOBs.
Furthermore, T-Mobile will pay Provider the per minute Base Rate as listed in
the Pricing Schedule without any adjustments for KPI for the actual Billable
Minutes for the Extreme Roamers LOB. T-Mobile will pay Provider for these new
LOBs pursuant to Section 5 (Invoices and Payment) of the Agreement.
II. Amendment. Section A entitled “Rate Chart” in Schedule 1 to Pricing Terms
accompanying and incorporated into the Agreement, is hereby deleted in its
entirety and replaced with the following:
A. Rate Chart. The following chart sets forth the respective rates for the
Services, subject to modification as provided in Section B below and as
otherwise provided in the Agreement.

                                          %                                    
    Offered                                         to       Hol/OT   Adj  
weekly                         Forecast   Reg   (133%)   SL   staffing          
              [*]   [*]   [*]   at goal   [*]  
PPM LOB’s
                    [*]   [*]   [*]   at goal   [*]  
Activations - English
                    [*]   [*]   [*]   at goal   [*]  
T-Mobile to Go - English
                    [*]   [*]   [*]   at goal   [*]  
WLNP - English
                    [*]   [*]   [*]   at goal   [*]  
Smart Access/FlexPay
                    [*]   [*]   [*]   at goal   [*]  
Business Care
                    [*]   [*]   [*]   at goal   [*]  
General Care
                    [*]   [*]   [*]   at goal   [*]  
Tier 1 Technical Care
                    [*]   [*]   [*]   at goal   [*]  
Tier 2 Technical Care
                    [*]   [*]   [*]   at goal   [*]  
Extreme Roamers
                    [*]   [*]   [*]   at goal   [*]  
Hourly LOB’s
                    [*]   [*]   [*]   at goal   [*]  
Activations - Offline
                    [*]   [*]   [*]   at goal   [*]  
Activations Data Entry
                    [*]   [*]   [*]   at goal   [*]  
WLNP - Casework
                    [*]   [*]   [*]   at goal   [*]  
Business Care - Offline
                    [*]   [*]   [*]   at goal   [*]  
Technical Care - Offline
                   

      AMENDMENT NO. 1 TO T-MOBILE USA, INC.
SERVICES AGREEMENT   T-Mobile USA Confidential

 

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EXHIBIT 10.7

                                          %                                    
    Offered                                         to       Hol/OT   Adj  
weekly                         Forecast   Reg   (133%)   SL   staffing          
              [*]   [*]   [*]   at goal   [*]  
T-Mobile @Home- Offline
                    [*]   [*]   [*]   at goal   [*]  
MSISDN
                    [*]   [*]   [*]   at goal   [*]  
Price Points
  Multiplier   Price             [*]   [*]   [*]   at goal   [*]  
Bilingual multiplier
  [*]   [*]   per minute         [*]   [*]   [*]   at goal   [*]  
OT/Holiday multiplier
  [*]   [*]   per minute         [*]   [*]   [*]   at goal   [*]  
NH training
  -   [*]   per hour         [*]   [*]   [*]   at goal   [*]  
Continuing ed training
  -   [*]   per hour         [*]   [*]   [*]   at goal   [*]  
Conversion training (90/20)
  -   [*]   per hour         [*]   [*]   [*]   at goal   [*]  
Conversion training (80/40)
  -   [*]   per hour         [*]   [*]   [*]   at goal   [*]  
Non-standard report development
  -   [*]   per hour         [*]   [*]   [*]   at goal   [*]  
Data input of downtime forms
  -   [*]   per hour         [*]   [*]   [*]   at goal   [*]  
 
              Hol/OT   Price [*]   [*]   [*]   at goal   [*]  
Hourly US
      [*]   per hour   [*]   [*]                    
Hourly CAN
      [*]   per hour   [*]   [*] Base Rate   [*]              
CAN Hourly Technical Care - Offline
      [*]   per hour   [*]   [*] Factor by Min   [*]              
US Hourly Technical Care - Offline
      [*]   per hour   [*]   [*]                    
CAN Hourly Activations Data Entry
      [*]   per hour   [*]   [*]                    
US Hourly Activations Data Entry
      [*]   per hour   [*]   [*]

2. Amendment Date. The amendments made to the Agreement by this Amendment No. 1
will be effective as of February 24, 2008 (“Amendment Date”), except that the
additional LOBs as included above shall be effective on their beginning Term
date as noted above.
3. Order of Precedence. To the extent the terms and conditions of this Amendment
No. 1 are inconsistent with the terms and conditions of the Agreement, the terms
and conditions of this Amendment No. 1 shall control.
4. Ratification. All other provisions of the Agreement not specifically modified
by this Amendment No. 1 are hereby ratified and shall remain in full force and
effect.
5. Counterparts. This Amendment No. 1 may be executed in two or more
counterparts, each of which shall be deemed an original and all of which, taken
together, shall constitute one and the same document.
6. Definitions. All capitalized terms not otherwise defined herein shall have
the meanings ascribed to them in the Agreement.
[Signatures to follow on next page.]

      AMENDMENT NO. 1 TO T-MOBILE USA, INC.
SERVICES AGREEMENT   T-Mobile USA Confidential

 

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EXHIBIT 10.7
IN WITNESS WHEREOF, the parties hereto have executed this Amendment No. 1 as of
the Amendment Date above.

              PROVIDER   T-MOBILE USA, INC.
 
           
By:
  /s/ Patrick Hayes   By:   /s/ Betty Jones
 
           
Name:
  Patrick M. Hayes   Name:   Betty Jones
 
           
Title:
  COO   Title:   Vice President, Customer Care
 
           
 
           
Date Signed:
  24 Mar 08   Date Signed:   3/18/08
 
           

      AMENDMENT NO. 1 TO T-MOBILE USA, INC.
SERVICES AGREEMENT   T-Mobile USA Confidential

 

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