Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit10.26K

 

THIRTEENTH AMENDMENT

TO

CONSOLIDATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS OPERATING, LLC

 

SCHEDULE AMENDMENT

 

This Thirteenth Amendment (the “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC,
a Delaware limited liability company (“Customer”).  CSG and Customer entered
into that certain Consolidated CSG Master Subscriber Management System Agreement
effective as of August 1, 2017 (CSG document no. 4114281), as amended (the
“Agreement”), and now desire to further amend the Agreement in accordance with
the terms and conditions set forth in this Amendment.  If the terms and
conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control.  Any terms in initial
capital letters or all capital letters used as a defined term but not defined in
this Amendment shall have the meaning set forth in the Agreement.  Upon
execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment.  Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

whereas, CSG pursuant to the terms of the Agreement, CSG provides and Customer
consumes CSG Vantage® Plus Services (“Vantage Plus”); and

 

WHEREAS, Customer has requested and CSG has agreed to provide modifications to
Vantage Plus for archival storage services; and

 

WHEREAS, the parties agree to amend the terms of the Vantage Plus archival
storage services and certain of the fees related thereto.

 

NOW, THEREFORE, in consideration of the mutual covenants and agreements
contained herein and for other good and valuable consideration, the receipt and
sufficiency of which is hereby acknowledged, CSG and Customer agree as follows
as of the date last signed below (the “Effective Date”).

 

1.

The parties agree to amend the terms of Vantage Plus Services such that
references in the Agreement, including Schedule C, “Recurring Services” to an
archival and/or storage period of **** (*) ***** related to Report Images and/or
Report Tables shall be deemed amended to be a storage period of ***** (*) *****.

 

2.

Further, upon execution of this Amendment and pursuant to the terms and
conditions of the Agreement, Schedule F, “Fees,” Section 1., “CSG Services,”
subsection V., “Advanced Reporting,” subsection B, “CSG Vantage® Plus,” shall be
deleted in its entirety and replaced as follows:  

 

B.  CSG Vantage® Plus (Note 1)

Description of Item/Unit of Measure

Frequency

Fee

1.CSG Vantage Plus (Note 3)

 

 

a.Startup – Tables (per **********)

 

 

i.Initial Vantage Plus Setup

*** *******

$*********

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

 

Description of Item/Unit of Measure

Frequency

Fee

b.******* Fee includes the following (per ********) (Note 5)  

▪*** ******* (***) concurrent user IDs

▪All Report Tables

▪Standard report retention:

▪Monthly Reports – ** ****

▪Daily Reports – ** ****

▪Weekly Reports – ** ****

▪Vantage Near Real Time Tables (Note 4)

*******

$*********

c.Additional Reports:

 

 

i.Non-ACP Reports or Report Table

*** *******

*****

d.Setup and Modifications to the environment

 

 

i.Additional user IDs (per **** **)

*** *******

$******

ii.Additional report development (per ******)

*** *******

$********

iii.Web system and principle configuration changes (per **********, per ****)
(Note 2)

*** *******

$********

iv.Extended Retention

*** *******

*****

v.Add *** (*) processors to Customer’s CSG Vantage partition ($*********/per
*********)

*** *******

$*********

vi.Annual maintenance of the *** (*) processors (**% fee per *********;
$********/per *********)  

********

$********

2.CSG Vantage Plus Archives (Notes 6-8)  

 

 

a.Set Up Fee – Production Environment (Enterprise-wide)

********

$*********

b.Pre-load of *** (*) ****** of historical Report Image data

********

$*********

c.Storage Fees for Report Tables (per ********, subject to Note 7)

*******

******** ** ***

d.Storage Fees for Customer-requested Report Images (per ********, subject to
Note 8) that are stored for more than ***** (*) *****

*******

$********

Note 1: Lead times vary for specific items included in Vantage Plus.  CSG
Product Management must be consulted for most current lead time requirements.

Note 2: A site is defined as all system principles accessed and administered in
the CSG Vantage Plus application in accordance with the Agreement.

Note 3: Customer is responsible for the networking facility to access CSG
Vantage Plus.

Note 4: Retention shall not exceed *********** (**) ***** for Near Real-Time
tables.

Note 5: Customer shall have Web access to all Report Tables through CSG’s
Vantage Plus application for the fees set forth above.  If Customer elects to
subscribe to a report for which CSG has previously made a relational table,
Customer may access such report data through core CSG Vantage as well.

Note 6: CSG shall provide configuration for up to *** ******* (***) ***** and
retention of Report Images for up to ***** (*) *****, with no Storage Fees, as
an item included in the BSC.

Note 7: Storage capacity will be measured ******* in *********.  The *******
Storage Fee will be included in the BSC for the ***** ******** and $******** for
each ******** thereafter.  For example: If, during a ********* period, Customer
utilizes ***** ********* of storage for its archival report storage, Customer
will not be invoiced an additional fee for that *****; ******* ********* will be
invoiced in the amount of $********; ******* will be invoiced in the amount of
$********, etc.

Note 8: Customer has a current allotment of *** ******* (***) ***** that may
access Vantage Plus Archives.

 

3.     Further, for purposes of clarification, Schedule F; Line Item 17 of “The
Monthly BSC for Video and High Speed Data, and Residential Voices Services
includes the following” shall be deleted in its entirety and replaced as
follows:

 

17.   CSG Vantage Plus® Archives (for up to *** ******* (***) ***** and
retention of Report Images for up to ***** (*) *****). CSG Vantage Plus®
Archives provides archival storage services through a CSG hosted, browser based
application.  ACP system-generated production report images ("Report Images")
are stored in an archived data store and are accessible in HTML, PDF, and ASCII
text formats (refer to Section 1, “CSG SERVICES,” subsection V, “Advanced
Reporting,” subsection B, “CSG Vantage® Plus,” of Schedule F to the Agreement
for items that are billed separately and excluded from the BSC).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be
effective as of the Effective Date (defined above).

 

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager

CSG SYSTEMS, INC. (“CSG”)

 

By: /s/ Mike Ciszek

 

By:  /s/ Gregory L. Cannon

 

Title:  Mike Ciszek

 

Title:  Gregory L. Cannon

 

Name:  SVP - Billing Strategy and Operation

 

Name:  SVP, General Counsel & Secretary

 

Date:  4/6/18

 

Date:  4/6/18