Exhibit 10.1

AMENDMENT NO. 4 AND RESIGNATION, WAIVER, CONSENT AND APPOINTMENT AGREEMENT

This Amendment No. 4 and Resignation, Waiver, Consent and Appointment Agreement
(this “Agreement”) is entered into as of August 6, 2009, by and among Lehman
Commercial Paper Inc. (“Lehman”), a debtor and debtor in possession under
chapter 11 of the Bankruptcy Code (defined below) acting alone or through one or
more of its branches as the Administrative Agent and Swing Line Lender (in such
capacities, the “Existing Agent”) under that certain Credit Agreement (as
defined below), the Required Lenders party hereto, Wachovia Bank, National
Association, as Successor Agent (defined below), West Corporation (the
“Borrower”) and the other Loan Parties party hereto. Defined terms in the Credit
Agreement have the same meanings where used herein, unless otherwise defined.

RECITALS

WHEREAS, the Borrower, the Lenders, the Existing Agent and other agents and
parties party thereto have entered into the Credit Agreement, dated as of
October 24, 2006 (as amended, restated, supplemented or otherwise modified from
time to time, the “Credit Agreement”);

WHEREAS, On October 5, 2008, the Existing Agent commenced a voluntary case under
chapter 11 of title 11 of the United States Code (the “Bankruptcy Code”) and on
such date, pursuant to section 362(a) of the Bankruptcy Code, an automatic stay
went into effect that prohibits actions to interfere with, or obtain possession
or control of, the Existing Agent’s property or to collect or recover from the
Existing Agent any debts or claims that arose before such date;

WHEREAS, the Existing Agent desires to resign as Administrative Agent and Swing
Line Lender under the Credit Agreement and the other Loan Documents;

WHEREAS, the Borrower and the Required Lenders desire to ratify the appointment
of Wachovia Bank, National Association as successor Administrative Agent and
successor Swing Line Lender (in such capacities together, the “Successor Agent”)
under the Credit Agreement and the other Loan Documents, and the Successor Agent
wishes to accept such appointment;

WHEREAS, Omnium Worldwide, Inc., a Subsidiary of the Borrower, merged with and
into West Asset Management, Inc. (“WAM”), a Subsidiary of the Borrower,
effective October 1, 2007; and

WHEREAS, WAM desires to assign and transfer its Designated Amount to the
Borrower, and the Borrower agrees to such assignment and transfer through the
execution and delivery of this Amendment.

NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency
of which hereby are acknowledged, the parties hereto hereby agree as follows:

1. Agency Resignation, Waiver, Consent and Appointment.

(a) As of the Effective Date (as defined below), (i) the Existing Agent hereby
resigns as the Administrative Agent and Swing Line Lender as provided under
Section 9.09 (Successor Agents) of the Credit Agreement and shall have no
further obligations under the Loan Documents in such capacities; (ii) the
Required Lenders hereby appoint Wachovia Bank, National

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Association as successor Administrative Agent and Swing Line Lender under the
Credit Agreement and the other Loan Documents; (iii) the Borrower and Required
Lenders hereby waive any notice requirement provided for under the Loan
Documents in respect of such resignation or appointment; (iv) the Borrower and
Required Lenders hereby consent to the appointment of the Successor Agent;
(v) Wachovia Bank, National Association hereby accepts its appointment as
Successor Agent; (vi) the Successor Agent shall bear no responsibility for any
actions taken or omitted to be taken by the Existing Agent while it served as
Administrative Agent and Swing Line Lender under the Credit Agreement and the
other Loan Documents; and (vii) each of the Existing Agent and Borrower
authorizes the Successor Agent to file any Uniform Commercial Code assignments
or amendments with respect to the Uniform Commercial Code Financing Statements,
mortgages, and take any other actions or make any other filings in respect of
the Collateral as the Successor Agent reasonably deems necessary or desirable to
evidence the Successor Agent’s succession as Administrative Agent under the
Credit Agreement and the other Loan Documents and each party hereto agrees to
execute any and all documentation the Successor Agent believes reasonably
necessary to evidence such succession; provided that the Existing Agent shall
bear no responsibility for any actions taken or omitted to be taken by the
Successor Agent under this clause (vii).

(b) The parties hereto hereby confirm that the Successor Agent succeeds to the
Credit Agreement and becomes vested with all of the rights, powers, privileges
and duties of the Administrative Agent and Swing Line Lender under each of the
Loan Documents, and subject to Section 11 hereof, the Existing Agent is
discharged from all of its duties and obligations as the Administrative Agent
and Swing Line Lender under the Credit Agreement or the other Loan Documents, in
each case, as of the Effective Date.

(c) Subject to Section 11 hereof, the parties hereto hereby confirm that, as of
the Effective Date, all of the provisions of the Credit Agreement, including,
without limitation, Article IX (Administrative Agent and Other Agents),
Section 10.04 (Attorney Costs, Expenses and Taxes) and Section 9.06
(Indemnification of Agents) to the extent they pertain to the Existing Agent,
continue in effect for the benefit of the Existing Agent, its sub-agents and
their respective affiliates in respect of any actions taken or omitted to be
taken by any of them while the Existing Agent was acting as Administrative Agent
and inure to the benefit of the Existing Agent.

(d) The Existing Agent hereby assigns to the Successor Agent all of its rights
under the Loan Documents and each of the Liens and security interests held by
the Existing Agent under the Loan Documents and the Successor Agent hereby
assumes all such Liens, for its benefit and for the benefit of the Secured
Parties.

(e) On the Effective Date, or as soon as reasonably practicable thereafter, the
Existing Agent shall deliver all possessory collateral held by it for the
benefit of the Lenders to the Successor Agent. On and after the Effective Date,
until such time as such possessory collateral has been delivered to the
Successor Agent, all possessory collateral held by the Existing Agent for the
benefit of the Lenders shall be deemed to be held by the Existing Agent as agent
and bailee for the benefit and on behalf of the Successor Agent for the benefit
of the Secured Parties. Notwithstanding anything herein to the contrary, each
Loan Party agrees that all of such Liens granted by any Loan Party, shall in all
respects be continuing and in effect and are hereby ratified and reaffirmed by
each Loan Party. Without limiting the generality of the foregoing, any reference
to the Existing Agent on any publicly filed document, to the extent such filing
relates to the liens and security interests in the Collateral assigned hereby
and until such filing is modified to reflect the interests of the Successor
Agent, shall, with respect to such liens and security interests, constitute a
reference to the Existing Agent as collateral representative of the Successor

 

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Agent (provided, that the parties hereto agree that the Existing Agent’s role as
such collateral representative shall impose no duties, obligations, or
liabilities on the Existing Agent, including, without limitation, any duty to
take any type of direction regarding any action to be taken against such
Collateral, whether such direction comes from the Successor Agent, the Required
Lenders, or otherwise and the Existing Agent shall have the full benefit of the
protective provisions of Article IX (Administrative Agent and Other Agents),
including, without limitation, Section 9.06 (Indemnification of Agents) while
serving in such capacity). The Successor Agent agrees to take possession of any
possessory collateral delivered to the Successor Agent following the Effective
Date upon tender thereof by the Existing Agent.

(f) Each of the Borrower, the other Loan Parties, the Existing Agent and the
Lenders hereby unconditionally and irrevocably waive all claims, suits, debts,
liens, losses, causes of action, demands, rights, damages or costs, or expenses
of any kind, character or nature whatsoever, known or unknown, fixed or
contingent, which any of them may have or claim to have against Wachovia Bank,
National Association (in its capacity as Successor Agent) or its agents,
employees, officers, affiliates, directors, representatives, attorneys,
successors and assigns (collectively, the “Wachovia Released Parties”) to the
extent arising (i) at any time before the Effective Date out of or in connection
with the Loan Documents or (ii) out of any actions or inaction (x) by the
Existing Agent prior to the Effective Date (including resulting in any defect,
insufficiency or failure to perfect in Collateral) or (y) by the Successor Agent
at any time in reliance on information furnished to it on or prior to the
Effective Date with respect to the Register, the Collateral or any other matter
under the Loan Documents (collectively, the “Wachovia Claims”). Each of the
Borrower, the other Loan Parties, the Existing Agent and the Lenders further
agree forever to refrain from commencing, instituting or prosecuting any
lawsuit, action or other proceeding against any Wachovia Released Parties with
respect to such Wachovia Claims. Each of the Wachovia Released Parties shall be
a third party beneficiary of this Amendment. The foregoing waiver is not
intended to alter any contractual obligation under the Loan Documents of the
Wachovia Released Parties existing immediately prior to the existence of this
agreement.

(g) The Successor Agent hereby unconditionally and irrevocably waives all
claims, suits, debts, liens, losses, causes of action, demands, rights, damages
or costs, or expenses of any kind, character or nature whatsoever, known or
unknown, fixed or contingent, which any of them may have or claim to have
against Lehman (in its capacity as Existing Agent) or its agents, employees,
officers, affiliates, directors, representatives, attorneys, successors and
assigns (collectively, the “Lehman Released Parties”) to the extent arising
(i) at any time after the Effective Date out of or in connection with the Loan
Documents or (ii) out of any actions or inaction by the Successor Agent on and
after the Effective Date (collectively, the “Lehman Claims”). The Successor
Agent further agrees forever to refrain from commencing, instituting or
prosecuting any lawsuit, action or other proceeding against any Lehman Released
Parties with respect to such Lehman Claims. Each of the Lehman Released Parties
shall be a third party beneficiary of this Amendment.

(h) Notwithstanding the provisions of Section 2.08 (Interest) and Section 2.09
(Fees) of the Credit Agreement (i) on the Effective Date the Borrower shall pay
to the Existing Agent, for the account of the applicable Lenders all interest
and commitment fees accrued through the date immediately prior to the Effective
Date, at the Existing Agent’s office in Dollars and Same Day Funds, and the
Existing Agent will distribute to each Lender its Pro Rata Share (or other
applicable share as provided in the Credit Agreement) of such payment in like
finds as received by wire transfer to such Lender’s Lending Office and
(ii) thereafter the Borrower shall pay to the Successor Agent, for the account
of the applicable Lenders all interest and commitment fees

 

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accruing on and after the Effective Date in accordance with the provisions of
Section 2.08 (Interest) and Section 2.09 (Fees) of the Credit Agreement.

2. Amendments. The Credit Agreement is, effective as of the Effective Date,
hereby amended as follows:

(a) The definition of “Defaulting Lender” in Section 1.01 (Defined Terms) is
hereby amended by deleting the phrase “or (c) has been deemed insolvent or
become the subject of a bankruptcy or insolvency proceeding” and replacing it
with the following:

“(c) has given notice to Administrative Agent or Borrower that it will not make,
or that it has disaffirmed or repudiated any obligation to make any Revolving
Credit Loan or fund any participation in L/C Obligations or participation in
Swing Line Loans hereunder (unless such notice is given by all Lenders) and has
not revoked such notice or reaffirmed its obligations to make any Revolving
Credit Loan and fund any participations in L/C Obligations and participations in
Swing Line Loans hereunder, or (d) has (i) become and continues to be the
subject of a bankruptcy or insolvency proceeding, or has had a receiver,
conservator, trustee or custodian appointed for it, or has taken any action in
furtherance of, or indicating its consent to, approval of or acquiescence in any
such proceeding or appointment or has a parent company that has become and
continues to be the subject of a bankruptcy or insolvency proceeding, or has had
a receiver, conservator, trustee or custodian appointed for it, or has taken any
action in furtherance of, or indicating its consent to, approval of or
acquiescence in any such proceeding or appointment, or (ii) been taken over by
the FDIC or any other state or federal regulator or Governmental Authority.”

(b) The definition of “Designated Amount” in Section 1.01 (Defined Terms) is
hereby replaced with the following:

“Designated Amount” means: (a) with respect to the Term B-2 Loans, (i) with
respect to the Borrower and each of the Subsidiary Borrowers (other than West
Notifications Group, Inc., a Delaware corporation (“WNG”), InterCall, Inc., a
Delaware corporation (“InterCall”), West Direct II, Inc., an Arizona corporation
(“WDII”), Intrado Inc., a Delaware corporation (“Intrado”), TeleVox Software,
Incorporated, a Delaware corporation (“TeleVox”), West Direct, LLC, a Delaware
limited liability company (“WDI”), West Interactive Corporation, a Delaware
corporation (“West Interactive”), West Business Services, LLC, a Delaware
limited liability company (“WBS”), and West Customer Management Group, LLC, a
Delaware limited liability company (“WCMG”)), $672,500,000, (ii) with respect to
WNG, $21,000,000, (iii) with respect to WDII, $45,500,000, (iv) with respect to
InterCall, $684,000,000, (v) with respect to Intrado, $439,000,000, (vi) with
respect to TeleVox, $133,600,000, (vii) with respect to WDI, $25,600,000,
(viii) with respect to West Interactive, $118,700,000, (ix) with respect to WBS,
$134,900,000, and (x) with respect to WCMG, $125,200,000 and (b) with respect to
the Incremental Term B-3 Loans, (i) with respect to the Borrower and each of the
Subsidiary Borrowers (other than InterCall), $84,000,000 and (ii) with respect
to InterCall, $50,000,000.”

(c) The definition of “LCPI” in Section 1.01 (Defined Terms) is hereby deleted
in its entirety.

 

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(d) Each instance of the words “Lehman Commercial Paper Inc.” and “LCPI” is
hereby replaced with “Wachovia Bank, National Association” and “Wachovia,” as
applicable.

(e) A new definition is hereby added, in alphabetical order, as follows:

“Wachovia” means Wachovia Bank, National Association.”

(f) Section 2.03 (Letters of Credit) is hereby amended by (1) deleting “or” at
the end of Section 2.03(a)(ii)(D), (2) deleting the period at the end of
Section 2.03(a)(ii)(E) and replacing it with “; or” and (3) inserting the
following new Section 2.03(a)(ii)(F): “any Revolving Credit Lender is then a
Defaulting Lender, unless cash collateral or other credit support reasonably
satisfactory to L/C Issuer has been pledged or otherwise provided to L/C Issuer
in respect of such Defaulting Lender’s participation in such requested Letter of
Credit or L/C Issuer has otherwise entered into arrangements reasonably
satisfactory to L/C Issuer to eliminate L/C Issuer’s risk with respect to such
Defaulting Lender.”

(g) Section 2.04 (Swing Line Loans) is hereby amended by adding the following
new paragraph at the end of Section 2.04(a):

“Notwithstanding anything to the contrary contained in this Section 2.04, the
Swing Line Lender shall not be obligated to make any Swing Line Loans at any
time when any Lender is a Defaulting Lender hereunder, unless cash collateral or
other credit support reasonably satisfactory to Swing Line Lender has been
pledged or otherwise provided to Swing Line Lender in respect of such Defaulting
Lender’s participation in such Swing Line Loan, or Borrower and/or Swing Line
Lender have otherwise entered into arrangements reasonably satisfactory to Swing
Line Lender to eliminate Swing Line Lender’s risk with respect to such
Defaulting Lender, in which case, subject to the terms and conditions hereof,
Swing Line Lender will make Swing Line Loans as set forth in Section 2.04(b).”

(h) A new Section 9.14 is hereby added to the end of Article IX of the Credit
Agreement to read in full as follows:

“SECTION 9.14. Removal of Agent that is a Defaulting Lender. If at any time any
Lender serving as an Agent becomes a Defaulting Lender, or an Affiliate of a
Defaulting Lender is serving as an Agent, and such Defaulting Lender fails to
cure all defaults that caused it to become a Defaulting Lender within 10
Business Days from the date it became a Defaulting Lender, then the Required
Lenders may, but shall not be required to, direct such Agent to, and such Agent
shall be obligated to, resign as Agent (including, without limitation, any
functions and duties as “collateral agent”, as L/C Issuer and/or Swing Line
Lender, as the case may be), and upon the direction of the Required Lenders such
Agent shall be required to so resign, in accordance with the terms of
Section 9.09.”

(f) Schedule 1.01G of the Credit Agreement is hereby deleted in its entirety and
a new Schedule 1.01G as set forth as Schedule 5 hereto is inserted in its place.

3. Assignment and Assumption. WAM hereby assigns to the Borrower, and the
Borrower hereby assumes from WAM, as of the Effective Date, all of WAM’s rights
and obligations in its capacity

 

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as a Subsidiary Borrower under the Credit Agreement and any other documents or
instruments delivered pursuant thereto to the extent related to its Designated
Amount.

4. Address for Notices.

(a) As of the Effective Date, the address of the “Administrative Agent” for the
purposes of Section 10.02 (Notices and Other Communications; Facsimile Copies)
shall be as follows:

Wachovia Bank, National Association

301 South College Street, NC5562

Charlotte, North Carolina 28288

Attention: Mark Felker

Telecopy no: 704.383.7611

E-Mail Address: mark.felker@wachovia.com

with a copy to:

Wachovia Bank, National Association

1525 WT Harris Blvd.

Charlotte, NC 28262

Attention: Agency Services

Telecopy no: 704-590-2706

E-Mail Address: yvette.mcqueen@wachovia.com

(b) As of the Effective Date, the Borrower hereby agrees that any payment to be
made pursuant to the Credit Agreement, including, without limitation,
Section 2.12 (Payments Generally) shall be made to the address set forth in
Section 4(a) hereof.

5. Representations and Warranties.

(a) Lehman hereby represents and warrants that it is legally authorized to enter
into and has duly executed and delivered this Agreement.

(b) Successor Agent hereby represents and warrants that it is legally authorized
to enter into and has duly executed and delivered this Agreement.

(c) Each Loan Party hereby represents and warrants that (i) it is legally
authorized to enter into and has duly executed and delivered this Agreement,
(ii) no Default or Event of Default has occurred and is continuing, including,
specifically, with respect to Section 6.06 (Maintenance of Properties),
Section 6.07 (Maintenance of Insurance), Section 6.11 (Covenant to Guarantee
Obligations and Give Security), Section 6.13 (Further Assurances and
Post-Closing Conditions) and Section 7.01 (Liens) of the Credit Agreement,
(iii) the representations and warranties set forth in Article V (Representations
and Warranties) of the Credit Agreement and in the Collateral Documents and
other Loan Documents, including, specifically, Section 5.12 (Subsidiaries;
Equity Interests; Borrower Information) of the Credit Agreement and Section 3.02
(Representations and Warranties) of the Security Agreement, are true and correct
in all material respects on and as of the Effective Date with the same effect as
though made on and as of the Closing Date (as defined in the Credit Agreement),
except to the extent such representations and warranties expressly relate to an
earlier date, in which case such representations and warranties were true and
correct in all material respects as of such earlier date; (iv) Schedule 2
contains a complete list of all

 

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possessory Collateral and security filings related to the Collateral delivered
to the Existing Agent; (v) the actions described in Schedule 3 hereto have been
performed prior to the date hereof; and (vi) all security interests created in
favor of the Existing Agent for the benefit of the secured parties under the
Loan Documents are valid security interests in the Collateral, as security for
the Obligations.

6. Conditions Precedent to Effectiveness. The obligations of the parties hereto
set forth in Sections 1 and 2 hereof shall become effective immediately upon the
date (the “Effective Date”) when each of the following conditions shall first
have been satisfied:

(a) Each of the parties hereto shall have executed and delivered this Agreement;

(b) The Existing Agent shall have received from the Borrower payment, free and
clear of any recoupment or set off, but subject, in each case, to Section 11
hereof, in immediately available funds of all amounts (including fees and
expenses of counsel) set forth on Schedule 1 hereto, in each case to the account
specified on Schedule 1 hereto; and

(c) The Existing Agent shall have completed each of the tasks listed on Schedule
4 hereto.

7. Further Assurances and Post-Closing Conditions.

(a) Without limiting its obligations in any way under any of the Loan Documents,
the Borrower reaffirms and acknowledges its obligations to the Successor Agent
with respect to the Credit Agreement and the other Loan Documents and that the
delivery of any agreements, instruments or any other document and any other
actions taken or to be taken shall be to the reasonable satisfaction of
Successor Agent notwithstanding whether any of the foregoing was or were
previously satisfactory to the Existing Agent.

(b) Each of the Borrower and the Existing Agent agrees that, following the
Effective Date, it shall furnish, at the Borrower’s expense, additional
releases, amendment or termination statements and such other documents,
instruments and agreements as are customary and may be reasonably requested by
the Successor Agent in order to effect and evidence more fully the matters
covered hereby.

(c) Without limiting their obligations in any way under any of the Loan
Documents or this Agreement, to the extent not delivered as of the Effective
Date, each of the Borrower and the Existing Agent agrees that, within thirty
(30) days of the Effective Date (or such later date as the Successor Agent may
agree) it shall deliver, in each case in form and substance reasonably
satisfactory to the Successor Agent, with respect to each Mortgaged Property
identified in Schedule 6, (i) an executed assignment of Mortgage, (ii) an
endorsement to Mortgage Policy, (iii) a Life-of-Loan flood hazard determination
(together with a notice about special flood hazard status and flood disaster
assistance duly executed by the Borrower and each Loan Party remaining
thereafter), (iv) opinions of local counsel to the Loan Parties and (v) all
documents, instruments and other agreements previously delivered to the Existing
Agent in connection with Sections 4.01, 6.11 and 6.13 of the Credit Agreement.

(d) Subject to Section 11 hereof, the Borrower shall reimburse the Existing
Agent for all reasonable out-of-pocket costs and expenses incurred by the
Existing Agent in connection with any actions taken pursuant to Section 6(b) and
(c) of this Agreement.

 

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8. Effect of Agreement.

(a) Subject to Section 11 hereof, on and after the effectiveness of this
Agreement, each reference in the Credit Agreement to “this Agreement”,
“hereunder”, “hereof” or words of like import referring to the Credit Agreement
shall mean and be a reference to the Credit Agreement, as modified by this
Agreement.

(b) The Credit Agreement and each of the other Loan Documents, as specifically
amended by this Agreement, are and shall continue to be in full force and effect
and are hereby in all respects ratified and confirmed. Without limiting the
generality of the foregoing, the Collateral Documents and all of the Collateral
described therein do and shall continue to secure the payment of all Obligations
of the Loan Parties under the Loan Documents, in each case, as amended by this
Agreement.

(c) The execution, delivery and effectiveness of this Agreement shall not,
except as expressly provided herein, operate as a waiver of any right, power or
remedy of any Lender or the Administrative Agent under any of the Loan
Documents, nor constitute a waiver of any provision of any of the Loan
Documents. On and after the effectiveness of this Agreement, this Agreement
shall for all purposes constitute a Loan Document.

9. Successors and Assigns. This Agreement shall inure to the benefit of and be
binding upon the successors and permitted assigns of the Existing Agent, the
Lenders, the Secured Parties and the Borrower.

10. Limitation. Each party hereto hereby agrees that this Agreement (i) does not
impose on the Existing Agent affirmative obligations or indemnities not already
existing as of the date of its petition commencing its proceeding under chapter
11 of the Bankruptcy Code, and that could give rise to administrative expense
claims, and (ii) is not inconsistent with the terms of the Credit Agreement.

11. Reservation of Rights. Notwithstanding anything herein to the contrary
including payment of the amounts set forth in Section 6(b), the Existing Agent
and its affiliates expressly reserve all claims against Borrower, and Borrower
expressly reserves all claims against Existing Agent and its affiliates, arising
out of any alleged breaches of or otherwise relating to the Loan Documents or
any other agreement among the Borrower, the Existing Agent and/or their
respective affiliates, and none of such claims, or any defenses or offsets to
any such claims, shall be deemed to have been waived or released or in any way
affected by this Agreement. Without limiting in any way the foregoing, (a) the
Existing Agent and its affiliates reserve all rights and claims with respect to
any amounts payable under any of the Loan Documents or any other agreement among
the Borrower, the Existing Agent and/or their respective affiliates (including
the fees and expenses of counsel), and (b) the Borrower reserves all rights and
claims arising out of any alleged breaches of any of the Loan Documents, or any
other agreement among the Borrower, the Existing Agent and/or their respective
affiliates, by Existing Agent or any of its affiliates, all defenses and offsets
to any claims described by (a) or (b) of this paragraph of any person are
likewise reserved.

12. Counterparts. This Agreement may be executed in one or more counterparts,
each of which shall be deemed to be an original, but all of which taken together
shall be one and the same instrument.

13. Headings. The paragraph headings used in this Agreement are for convenience
only and shall not affect the interpretation of any of the provisions hereof.

 

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14. Interpretation. This Agreement is a Loan Document for the purposes of the
Credit Agreement.

15. Confidentiality. Schedule 1 and Schedule 2 to this Agreement are exclusively
for the information of the parties hereto and the information therein may not be
disclosed to any third party or circulated or referred to publicly without our
prior written consent of Lehman.

16. Confirmation of Guaranties. By signing this Agreement, each Guarantor hereby
confirms that (i) the obligations of the Loan Parties under the Credit Agreement
as modified hereby and the other Loan Documents (x) are entitled to the benefits
of the guarantees set forth in the Guaranty and (y) constitute Obligations, and
(ii) notwithstanding the effectiveness of the terms hereof, the Guaranty is, and
shall continue to be, in full force and effect and is hereby ratified and
confirmed in all respects.

17. APPLICABLE LAW. THIS AGREEMENT SHALL BE GOVERNED BY, AND BE CONSTRUED AND
INTERPRETED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK.

[Signature page follows]

 

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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
as of the date first written above.

 

LEHMAN COMMERCIAL PAPER INC.,

as Existing Agent

By:   /s/ Francis Chang   Name: Francis Chang   Title: Authorized Signatory

 

 

 

[SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)]

 

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WACHOVIA BANK, NATIONAL ASSOCIATION, as Successor Agent

By:

  /s/ Tray Jones   Name: Tray Jones   Title: Vice President

 

 

[SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)]

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WEST CORPORATION, as Borrower

By:

  /s/ Paul M. Mendlik   Name: Paul M. Mendlik   Title: Chief Financial
Officer/Treasurer

 

 

[SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)]

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COSMOSIS CORPORATION

INTERCALL, INC.

INTRADO COMMUNICATIONS INC.

INTRADO COMMUNICATIONS OF VIRGINIA INC.

INTRADO INC.

INTRADO INFORMATION SYSTEM HOLDINGS, INC.

INTRADO COMMAND SYSTEMS, INC.

GEO911, INC.

POSITRON PUBLIC SAFETY SYSTEMS CORP.

MASYS CORPORATION

NORTHERN CONTACT, INC.

TELEVOX SOFTWARE, INCORPORATED

WEST ASSET MANAGEMENT, INC.

WEST DIRECT II, INC.

WEST INTERACTIVE CORPORATION

WEST INTERNATIONAL CORPORATION

WEST NOTIFICATIONS GROUP, INC.

WEST RECEIVABLE SERVICES, INC.,

as Guarantors

By:   /s/ Paul M. Mendlik   Name: Paul M. Mendlik   Title: Chief Financial
Officer/Treasurer

WEST BUSINESS SERVICES, LLC

WEST DIRECT, LLC

WEST FACILITIES, LLC

WEST AT HOME, LLC

WEST CUSTOMER MANAGEMENT GROUP, LLC,

as Guarantors

By:   /s/ Paul M. Mendlik   Name: Paul M. Mendlik   Title: Chief Financial
Officer/Treasurer

ASSET DIRECT MORTGAGE, LLC,

as a Guarantor

By:   /s/ Paul M. Mendlik   Name: Paul M. Mendlik   Title: Manager

 

[SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)]

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INTERCALL TELECOM VENTURES, LLC,

as a Guarantor

By:   InterCall, Inc., its sole member By:   /s/ Paul M. Mendlik   Name: Paul M.
Mendlik   Title: Chief Financial Officer/Treasurer

BUYDEBTCO, LLC

THE DEBT DEPOT, LLC

WEST ASSET PURCHASING, LLC,

as a Guarantor

By:   West Receivable Services, Inc. By:   /s/ Paul M. Mendlik   Name: Paul M.
Mendlik   Title: Chief Financial Officer/Treasurer

INTRADO INTERNATIONAL, LLC,

as a Guarantor

By:   /s/ Paul M. Mendlik   Name: Paul M. Mendlik   Title: Chief Financial
Officer/Treasurer

STARGATE MANAGEMENT LLC,

as a Guarantor

By:   /s/ Paul M. Mendlik   Name: Paul M. Mendlik   Title: Chief Financial
Officer/Treasurer

 

[SIGNATURE PAGE TO AGENCY RESIGNATION LETTER (WEST)]