Exhibit 10.1

 

THIRD AMENDMENT TO CREDIT AGREEMENT

 

THIS THIRD AMENDMENT TO CREDIT AGREEMENT (this “Amendment”), dated as of
December 27, 2012, is entered into by and among WELLS FARGO CAPITAL FINANCE,
LLC, formerly known as Wells Fargo Foothill, LLC, in its capacity as agent for
the Lenders and Bank Product Providers (in such capacity “Agent”), STREAM GLOBAL
SERVICES, INC., a Delaware corporation (“Parent”), each of Parent’s Subsidiaries
signatory hereto (such Subsidiaries, together with Parent, each individually a
“Loan Party,” and individually and collectively, jointly and severally, the
“Loan Parties”) and each of the Lenders party to the Credit Agreement.  Terms
used herein without definition shall have the meanings ascribed to them in the
Credit Agreement defined below.

 

RECITALS

 

A.                                    The Lenders, Agent and the Borrowers (as
defined therein) have previously entered into the Credit Agreement, dated as of
October 1, 2009 and amended by the First Amendment to Credit Agreement dated as
of June 3, 2011 and the Second Amendment to Credit Agreement dated as of
November 1, 2011 (as so amended, the “Credit Agreement”), pursuant to which the
Lenders have made certain loans and financial accommodations available to the
Borrowers.

 

B.                                    The Loan Parties have advised Agent and
the Lenders that SGS BV currently anticipates finalizing and entering into an
agreement for the purchase and sale of shares (the “Acquisition Agreement”) with
a company the identity of which has been disclosed in writing by Parent to Agent
(“Target”) whereby SGS BV will acquire Target and Target will become its
Subsidiary (the “European Acquisition”).

 

C.                                    In connection with and in order to
consummate the European Acquisition and for the Loan Parties’ general working
capital needs, the Loan Parties have requested that the Lenders increase the
Maximum Revolver Amount to $125,000,000.

 

D.                                    In addition to the requested increase in
the Maximum Revolver Amount, the Loan Parties have requested that the Lenders
modify certain other provisions of the Credit Agreement and the other Loan
Documents.

 

E.                                     The Lenders are willing to increase the
Maximum Revolver Amount and provide the other requested modifications on the
terms and conditions set forth herein and the Lenders, Agent and the Loan
Parties now wish to modify the Loan Documents on the terms and conditions set
forth herein.

 

F.                                      The Loan Parties are entering into this
Amendment with the understanding and agreement that, except as specifically
provided herein, none of the Lender Group’s rights or remedies as set forth in
the Credit Agreement or any other Loan Document is being modified by the terms
of this Amendment.

 

--------------------------------------------------------------------------------

 

AGREEMENT

 

NOW, THEREFORE, in consideration of the foregoing and the mutual covenants
herein contained, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereby agree as
follows:

 

Amendments to Credit Agreement.

 

The Credit Agreement is hereby amended in its entirety and replaced with the
document attached hereto as Annex A.

 

Schedule 1.1 to the Credit Agreement is hereby amended in its entirety and
replaced with the document attached hereto as Annex B.

 

Schedule 3.7 to the Credit Agreement is hereby amended in its entirety and
replaced with the document attached hereto as Annex C.

 

Schedule 3.9 to the Credit Agreement is hereby amended in its entirety and
replaced with the document attached hereto as Annex D.

 

Schedule 5.1 to the Credit Agreement is hereby amended in its entirety and
replaced with the document attached hereto as Annex E.

 

Schedule 5.2 to the Credit Agreement is hereby amended in its entirety and
replaced with the document attached hereto as Annex F.

 

Schedule C-1 to the Credit Agreement is hereby amended in its entirety and
replaced with the document attached hereto as Annex G.

 

Limited Waiver; Release of Stream Service BV and Stream UK; Limitation of
Amendments.

 

Notwithstanding any requirement contained in the Credit Agreement prior to
giving effect to this Amendment, including Section 5.11 therein, or in any other
Loan Document prior to giving effect to this Amendment, the Lenders hereby waive
any non-compliance with (i) Section 5.11 of the Credit Agreement insofar as such
Section would have required Stream Global Services Honduras, S.A., a Honduran
limited liability company (“Stream Honduras”), to become a Loan Party and pledge
its assets as security for the Obligations, (ii) any provision of any Loan
Document that would require Stream Honduras to become a Loan Party or to grant
security interests in, or otherwise pledge, any of its assets or properties to
secure the Obligations or any portion thereof, and (iii) any representation,
warranty, covenant or other provision of any Loan Document (including, without
limitation, Section 21 of any Guaranty) that has been or is breached or violated
as a result of the failure of Stream Honduras to comply with any requirement in
any Loan Document prior to the date of this Amendment that would require Stream
Honduras to become a Loan Party or to grant security interests in, or otherwise
pledge, any of its assets or properties to secure the Obligations or any portion
thereof, subject in the case of each of clauses (i), (ii) and (iii) to the prior
satisfaction of each of the conditions precedent set forth in Section 3 below to
the effectiveness of this Amendment.

 

2

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Subject to the conditions precedent set forth in Section 3 below and that no
Event of Default has occurred and is continuing as of the date of this
Amendment, Agent and each Lender hereby releases each of (i) Stream Service BV
as a Foreign Borrower and (ii) Stream UK as a Guarantor (collectively
hereinafter referred to as the “Released Loan Parties”) pursuant to the Credit
Agreement, which release is effective as of the date of this Amendment.  From
and after the effectiveness of the foregoing release, the Released Loan Parties
will have no further rights, interests or obligations under the Credit Agreement
or any of the other Loan Documents.  Agent agrees to take all reasonable steps
requested by the Loan Parties as may be required to release the security
interest in and Liens on the Collateral pledged by Stream Service BV and Stream
UK at the sole cost and expense of the Loan Parties and the Loan Parties agree
that any costs and expenses incurred in connection with such release shall be
Lender Group Expenses.

 

The amendments set forth in Section 1, the waivers set forth in Section 2(a),
the release set forth in Section 2(b), and the other modifications set forth in
this Amendment will be limited precisely as written and will not be deemed
(i) to be an amendment, consent or waiver of any other term or condition of the
Credit Agreement or the other Loan Documents, (ii) to prejudice any right or
remedy which the Lender Group may now have or may have in the future under or in
connection with the Credit Agreement or the other Loan Documents (after giving
effect to this Amendment), or (iii) to be a consent to any future amendment,
consent or waiver or departure from the terms and conditions of the Credit
Agreement or the other Loan Documents.

 

Effectiveness of this Amendment.  Agent must have received the following items,
in form and content acceptable to Agent in its Permitted Discretion, before this
Amendment is effective.

 

Amendment.  This Amendment, fully executed.

 

Fee Letter.  Agent shall have received payment in full of each of the fees
described in that Fee Letter dated December 27, 2012 among the Borrowers and
Agent.

 

Legal Opinion.  Agent’s receipt of a legal opinion of (i) Proskauer Rose, LLP,
special New York and Delaware counsel to the Loan Parties and (ii) Loyens &
Loeff, special Netherlands counsel to the Loan Parties, with each legal opinion
as to the matters contained herein and the transactions contemplated hereby in
form and substance reasonably satisfactory to Agent.

 

Excess Availability.  Excess Availability at closing, after giving effect to the
initial use of proceeds, including the payment of all fees and expenses
(including Lender Group Expenses) required to be paid as of the date of this
Amendment, of not less than $27,500,000.

 

Lender Group Expenses.  Agent (or its designee) shall have the Loan Parties’
payment of all Lender Group Expenses incurred by the Agent (including the
reasonable fees, charges and disbursements of counsel for Agent) in connection
with this Amendment and all other outstanding and unpaid Lender Group Expenses
incurred by Agent up through the date hereof (including the reasonable fees,
charges and disbursements of counsel for Agent) and payable pursuant to
Section 17.10 of the Credit Agreement to the extent the same have been invoiced
to Borrower by Agent.

 

3

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Other Required Documentation.  All other documents and legal matters in
connection with the transactions contemplated by this Amendment shall have been
delivered or executed or recorded, as required by Agent in its Permitted
Discretion.

 

Agent shall promptly notify Parent that this Amendment has become effective.

 

Dutch Bank Account Pledges and Notices.  As soon as reasonably practicable
following the effectiveness of this Amendment (and in any case no later than
January 15, 2013), Agent shall have received fully executed copies of (A) each
amended and restated Dutch Pledge of Bank Accounts dated on or before
January 15, 2013 between Stream BV, SGS BV and Agent with respect to the Loan
Parties deposit accounts held at HSBC Bank plc, Amsterdam Branch, and (b) notice
letters executed by HSBC Bank plc, Amsterdam Branch consenting and acknowledging
the Loan Parties’ pledge of such accounts to Agent and waiving any right of
pledge and any right to create a right of pledge and any right of set-off or
right to retention, including under Dutch law, by HSBC Bank plc, Amsterdam
Branch, each in form and substance satisfactory to Agent in its Permitted
Discretion.  Each Loan Party agrees that the failure to comply with the
requirements in this Section 4 shall be an immediate Event of Default.

 

Representations and Warranties.  Each Loan Party represents and warrants as
follows:

 

Authority.  Each Loan Party has the requisite organizational power and authority
to execute and deliver this Amendment, and to perform its obligations hereunder
and under the Loan Documents (as modified hereby) to which it is a party.  The
execution, delivery and performance by each Loan Party of this Amendment have
been duly approved by all necessary organizational action and no other
organizational proceedings are necessary to consummate such transactions.

 

Enforceability.  This Amendment has been duly executed and delivered by the Loan
Parties.  This Amendment and each Loan Document (as modified hereby) is the
legal, valid and binding obligation of the Loan Parties party hereto and
thereto, enforceable against each Loan Party party hereto and thereto in
accordance with its terms, except as enforceability may be limited by equitable
principles or by bankruptcy, insolvency, reorganization, moratorium, or similar
laws relating to or limiting creditors’ rights generally, and is in full force
and effect.

 

Representations and Warranties.  After giving effect to the provisions of this
Amendment, the representations and warranties of the Borrowers or their
respective Subsidiaries contained in each Loan Document are true and correct in
all material respects (except that such materiality qualifier shall not be
applicable to any representations and warranties that already are qualified or
modified by materiality in the text thereof) on and as of the date of this
Amendment, as though made on and as of the date hereof (except to the extent
that such representations and warranties relate solely to an earlier date).

 

No Default.  After giving effect to the provisions of this Amendment, no event
has occurred and is continuing that constitutes a Default or an Event of
Default.

 

Choice of Law.  The validity of this Amendment, its construction, interpretation
and enforcement, the rights of the parties hereunder, shall be determined under,
governed by, and

 

4

--------------------------------------------------------------------------------

 

construed in accordance with the internal law of the State of New York governing
contracts only to be performed in that State.

 

Counterparts.  This Amendment may be executed in any number of counterparts and
by different parties and separate counterparts, each of which when so executed
and delivered, shall be deemed an original, and all of which, when taken
together, shall constitute one and the same instrument.  Delivery of an executed
counterpart of a signature page to this Amendment by facsimile, pdf or other
similar method of electronic transmission shall be effective as delivery of an
originally executed counterpart of this Amendment.

 

Reference to and Effect on the Loan Documents.

 

Upon and after the effectiveness of this Amendment, each reference in the Credit
Agreement to “this Agreement”, “hereunder”, “hereof” or words of like import
referring to the Credit Agreement, and each reference in the other Loan
Documents to “the Credit Agreement”, “thereof” or words of like import referring
to the Credit Agreement, shall mean and be a reference to the Credit Agreement
as modified hereby.

 

Except as specifically modified above, the Credit Agreement and all other Loan
Documents, are and shall continue to be in full force and effect and are hereby
in all respects ratified and confirmed and shall constitute the legal, valid,
binding and enforceable obligations of the Loan Parties to the Lender Group and
Bank Product Providers, except as enforceability may be limited by equitable
principles or by bankruptcy, insolvency, reorganization, moratorium, or similar
laws relating to or limiting creditors’ rights generally.

 

Except as expressly provided herein, the execution, delivery and effectiveness
of this Amendment shall not operate as a waiver of any right, power or remedy of
the Lender Group under any of the Loan Documents, nor constitute a waiver of any
provision of any of the Loan Documents.

 

To the extent that any terms and conditions in any of the Loan Documents shall
contradict or be in conflict with any terms or conditions of the Credit
Agreement or any other Loan Document, after giving effect to this Amendment,
such terms and conditions are hereby deemed amended accordingly to reflect the
terms and conditions of the Credit Agreement and such other Loan Documents as
modified hereby.

 

Ratification.  The Loan Parties hereby ratify and reaffirm each and every term
and condition set forth in the Credit Agreement and the Loan Documents, as
modified hereby, effective as of the date hereof.

 

Integration.  This Amendment, together with the other Loan Documents,
incorporates all negotiations of the parties hereto with respect to the subject
matter hereof and is the final expression and agreement of the parties hereto
with respect to the subject matter hereof.  Each party hereto agrees that this
Amendment constitutes a Loan Document.

 

5

--------------------------------------------------------------------------------

 

Severability.  In case any provision in this Amendment shall be invalid, illegal
or unenforceable, such provision shall be severable from the remainder of this
Amendment and the validity, legality and enforceability of the remaining
provisions shall not in any way be affected or impaired thereby.

 

Acknowledgment by Guarantors.  In connection with this Amendment, each of the
undersigned, being a Guarantor under its respective Guaranty, hereby
acknowledges and agrees to this Amendment and confirms and agrees that its
Guaranty is and shall continue to be in full force and effect and is hereby
ratified and confirmed in all respects except that, upon the effectiveness of,
and on and after the date of this Amendment, each reference in such Guaranty to
the Credit Agreement, “thereunder”, “thereof” or words of like import referring
to the Credit Agreement, shall mean and be a reference to the Credit Agreement
as modified by this Amendment.

 

[signature pages follow]

 

6

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IN WITNESS WHEREOF, the parties have entered into this Amendment as of the date
first above written.

 

 

PARENT / U.S. BORROWER / GUARANTOR:

 

 

 

STREAM GLOBAL SERVICES, INC.,

 

a Delaware corporation

 

 

 

 

 

By:

/s/ Michael Henricks

 

Name: Michael Henricks

 

Title: Chief Financial Officer

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

U.S. BORROWERS / GUARANTORS:

 

 

 

STREAM HOLDINGS CORPORATION,

 

a Delaware corporation

 

 

 

 

 

By:

/s/ Michael Henricks

 

Name: Michael Henricks

 

Title: Chief Financial Officer

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

STREAM INTERNATIONAL INC.,

 

a Delaware corporation

 

 

 

 

 

By:

/s/ Michael Henricks

 

Name: Michael Henricks

 

Title: Chief Financial Officer

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

STREAM NEW YORK INC.,

 

a Delaware corporation

 

 

 

 

 

By:

/s/ Michael Henricks

 

Name: Michael Henricks

 

Title: Chief Financial Officer

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

STREAM GLOBAL SERVICES-US, INC.,

 

a Delaware corporation

 

 

 

 

 

By:

/s/ Michael Henricks

 

Name: Michael Henricks

 

Title: Chief Financial Officer

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

STREAM GLOBAL SERVICES-AZ, INC.,

 

an Arizona corporation

 

 

 

 

 

By:

/s/ Michael Henricks

 

Name: Michael Henricks

 

Title: Chief Financial Officer

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

STREAM INTERNATIONAL EUROPE B.V.,

 

a besloten vennootschap met beperkte aansprakelijkheid organized under the laws
of the Netherlands

 

 

 

 

 

By:

/s/ Leo S. Vannoni

 

Name: Leo S. Vannoni

 

Title: Director

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

FOREIGN BORROWERS / GUARANTORS:

 

 

 

SGS NETHERLANDS INVESTMENT CORPORATION B.V.,

 

a besloten vennootschap met beperkte aansprakelijkheid organized under the laws
of the Netherlands

 

 

 

 

 

By:

/s/ Kathryn V. Marinello

 

Name: Kathryn V. Marinello

 

Title: Director

 

 

 

 

 

By:

/s/ Leo S. Vannoni

 

Name: Leo S. Vannoni

 

Title: Director

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

STREAM INTERNATIONAL SERVICE

 

EUROPE B.V.,

 

a besloten vennootschap met beperkte aansprakelijkheid organized under the laws
of the Netherlands

 

 

 

 

 

By:

/s/ Leo S. Vannoni

 

Name: Leo S. Vannoni

 

Title: Director

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

STREAM INTERNATIONAL CANADA INC.,

 

an Ontario corporation

 

 

 

 

 

By:

/s/ Michael Henricks

 

Name: Michael Henricks

 

Title: Chief Financial Officer

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

 

GUARANTORS:

 

 

 

STREAM INTERNATIONAL (N.I.) LIMITED,

 

A Northern Ireland private limited company

 

 

 

 

 

By:

/s/ Leo S. Vannoni

 

Name: Leo S. Vannoni

 

Title: Director

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

AGENT / LENDERS:

 

WELLS FARGO CAPITAL FINANCE, LLC,

as Agent and as a Lender

 

 

By:

/s/ Jason Shanahan

 

 

Name:

Jason Shanahan

 

Title:

Vice President

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

ROYAL BANK OF CANADA,

as a Lender

 

 

By:

/s/ Sheldon Pinto

 

 

Name: Sheldon Pinto

 

Title: Authorized Signatory

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

MORGAN STANLEY BANK, N.A.,

as a Lender

 

 

By:

/s/ Kelly Chin

 

 

Name: Kelly Chin

 

Title: Authorized Signatory

 

(Third Amendment to Credit Agreement)

 

--------------------------------------------------------------------------------

 

ANNEX A

TO THIRD AMENDMENT TO CREDIT AGREEMENT

 

Amended Credit Agreement

 

[see attached]

 

--------------------------------------------------------------------------------

 

 

 

CREDIT AGREEMENT

 

by and among

 

STREAM GLOBAL SERVICES, INC.

 

as Parent,

 

EACH OF PARENT’S SUBSIDIARIES THAT ARE SIGNATORY HERETO

 

as the Borrowers,

 

THE LENDERS THAT ARE SIGNATORIES HERETO

 

as the Lenders,

 

and

 

WELLS FARGO CAPITAL FINANCE, LLC
(formerly known as Wells Fargo Foothill, LLC)

 

as the Agent, and

 

WELLS FARGO CAPITAL FINANCE, LLC AND GOLDMAN SACHS LENDING PARTNERS LLC,

 

as the Arrangers

 

Dated as of October 1, 2009

 

 

 

--------------------------------------------------------------------------------

 

TABLE OF CONTENTS

 

 

 

Page

 

 

 

Section 1.

DEFINITIONS AND CONSTRUCTION

1

 

 

 

1.1.

Definitions

1

1.2.

Accounting Terms

1

1.3.

Code

1

1.4.

Construction

1

1.5.

Schedules and Exhibits

2

1.6.

Currency Matters

2

1.7.

Timing as to Foreign Advances

2

 

 

 

Section 2.

LOAN AND TERMS OF PAYMENT

2

 

 

 

2.1.

Revolver Advances

2

2.2.

[Intentionally Omitted]

3

2.3.

Borrowing Procedures and Settlements

3

2.4.

Payments; Reductions of Commitments; Prepayments

9

2.5.

Overadvances

11

2.6.

Interest Rates and Letter of Credit Fee: Rates, Payments, and Calculations

11

2.7.

Crediting Payments

14

2.8.

Designated Accounts

14

2.9.

Maintenance of Loan Account; Statements of Obligations

14

2.10.

Fees

15

2.11.

Letters of Credit

15

2.12.

LIBOR Option

18

2.13.

Capital Requirements; Replacement of Certain Lenders

21

2.14.

Joint and Several Liability of Borrowers; Foreign Borrowers Not Liable for U.S.
Obligations

22

2.15.

Parallel Debt

27

 

 

 

Section 3.

CONDITIONS; TERM OF AGREEMENT

29

 

 

 

3.1.

Conditions Precedent to the Initial Extension of Credit

29

3.2.

Conditions Precedent to all Extensions of Credit

29

3.3.

Maturity

29

3.4.

Effect of Termination

30

3.5.

Early Termination by Borrowers

30

3.6.

Conditions Subsequent

30

3.7.

[Intentionally Omitted.]

30

3.8.

Conditions Precedent to Stream Canada Becoming a Foreign Borrower

30

3.9.

Conditions Precedent to Stream Europe Becoming a Foreign Borrowing Base Party

30

 

 

 

Section 4.

REPRESENTATIONS AND WARRANTIES

31

 

 

 

4.1.

Due Organization and Qualification; Subsidiaries

31

4.2.

Due Authorization; No Conflict

32

4.3.

Governmental Consents

32

4.4.

Binding Obligations; Perfected Liens

32

4.5.

Title to Assets; No Encumbrances

32

4.6.

Jurisdiction of Organization; Location of Chief Executive Office; Organizational
Identification Number; Commercial Tort Claims

33

4.7.

Litigation

33

4.8.

Compliance with Laws

33

4.9.

No Material Adverse Change

33

4.10.

Fraudulent Transfer

34

4.11.

Employee Benefits

34

 

i

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TABLE OF CONTENTS
(CONT’D.)

 

 

 

Page

 

 

 

4.12.

Environmental Condition

34

4.13.

Intellectual Property

34

4.14.

Leases

35

4.15.

Deposit Accounts and Securities Accounts

35

4.16.

Complete Disclosure

35

4.17.

Material Contracts

35

4.18.

Patriot Act

36

4.19.

Indebtedness

36

4.20.

Payment of Taxes

36

4.21.

Margin Stock

36

4.22.

Governmental Regulation

36

4.23.

OFAC

36

4.24.

Employee and Labor Matters

37

4.25.

Parent as a Holding Company; Specified Subsidiaries

37

4.26.

Indenture Documents

38

4.27.

Acquisition Documents

38

4.28.

Eligible Accounts

39

4.29.

[Intentionally Omitted]

39

4.30.

Locations of Tangible Personal Property

39

4.31.

Limitations on Dividends and Other Payment Restrictions Affecting Subsidiaries

39

 

 

 

Section 5.

AFFIRMATIVE COVENANTS

40

 

 

 

5.1.

Financial Statements, Reports, Certificates

40

5.2.

Collateral Reporting

40

5.3.

Existence

40

5.4.

Maintenance of Properties

40

5.5.

Taxes

40

5.6.

Insurance

41

5.7.

Inspection

41

5.8.

Compliance with Laws

41

5.9.

Environmental

41

5.10.

Disclosure Updates

42

5.11.

Formation of Subsidiaries

42

5.12.

Further Assurances

43

5.13.

Lender Meetings

44

5.14.

Material Contracts

44

5.15.

Location of Tangible Personal Property

44

5.16.

Assignable Material Contracts

44

5.17.

Collections; Foreign Accounts

44

5.18.

Acquisition; Senior Secured Notes

47

 

 

 

Section 6.

NEGATIVE COVENANTS

47

 

 

 

6.1.

Indebtedness

47

6.2.

Liens

47

6.3.

Restrictions on Fundamental Changes

47

6.4.

Disposal of Assets

48

6.5.

Change Name

48

6.6.

Nature of Business

48

 

ii

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TABLE OF CONTENTS
(CONT’D.)

 

 

 

Page

 

 

 

6.7.

Prepayments and Amendments

48

6.8.

Change of Control

49

6.9.

Restricted Junior Payments

49

6.10.

Accounting Methods

50

6.11.

Investments; Controlled Investments

50

6.12.

Transactions with Affiliates

50

6.13.

Use of Proceeds

51

6.14.

Parent as Holding Company; Specified Subsidiaries

51

6.15.

Limitations on Dividends and Other Payment Restrictions Affecting Subsidiaries

52

6.16.

Employee Benefit Plans

52

 

 

 

Section 7.

FINANCIAL COVENANTS

53

 

 

 

7.1.

Fixed Charge Coverage Ratio

53

 

 

 

Section 8.

EVENTS OF DEFAULT

53

 

 

 

Section 9.

RIGHTS AND REMEDIES

55

 

 

 

9.1.

Rights and Remedies

55

9.2.

Remedies Cumulative

56

 

 

 

Section 10.

WAIVERS; INDEMNIFICATION

56

 

 

 

10.1.

Demand; Protest; etc.

56

10.2.

The Lender Group’s Liability for Collateral

56

10.3.

Indemnification

56

10.4.

Waiver

57

 

 

 

Section 11.

NOTICES

57

 

 

 

Section 12.

CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER

58

 

 

 

Section 13.

ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS

59

 

 

 

13.1.

Assignments and Participations

59

13.2.

Successors

62

 

 

 

Section 14.

AMENDMENTS; WAIVERS

62

 

 

 

14.1.

Amendments and Waivers

62

14.2.

Replacement of Certain Lenders

64

14.3.

No Waivers; Cumulative Remedies

64

 

 

 

Section 15.

AGENT; THE LENDER GROUP

64

 

 

 

15.1.

Appointment and Authorization of Agent

64

15.2.

Delegation of Duties

65

15.3.

Liability of Agent

65

15.4.

Reliance by Agent

66

15.5.

Notice of Default or Event of Default

66

15.6.

Credit Decision

66

15.7.

Costs and Expenses; Indemnification

67

15.8.

Agent in Individual Capacity

67

15.9.

Successor Agent

68

15.10.

Lender in Individual Capacity

68

 

iii

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TABLE OF CONTENTS
(CONT’D.)

 

 

 

Page

 

 

 

15.11.

Collateral Matters

69

15.12.

Restrictions on Actions by Lenders; Sharing of Payments

70

15.13.

Agency for Perfection

70

15.14.

Payments by Agent to the Lenders

70

15.15.

Concerning the Collateral and Related Loan Documents

71

15.16.

Audits and Examination Reports; Confidentiality; Disclaimers by Lenders; Other
Reports and Information

71

15.17.

Several Obligations; No Liability

72

 

 

 

Section 16.

WITHHOLDING TAXES

72

 

 

 

Section 17.

GENERAL PROVISIONS

75

 

 

 

17.1.

Effectiveness

75

17.2.

Section Headings

75

17.3.

Interpretation

75

17.4.

Severability of Provisions

75

17.5.

Bank Product Providers

75

17.6.

Debtor-Creditor Relationship

75

17.7.

Counterparts; Electronic Execution

76

17.8.

Revival and Reinstatement of Obligations

76

17.9.

Confidentiality

76

17.10.

Lender Group Expenses

77

17.11.

Patriot Act

77

17.12.

Integration

77

17.13.

Administrative Borrowers

77

17.14.

Determinations; Judgment Currency

79

17.15.

Intercreditor Agreement

79

17.16.

Canada — Joint and Several Liability

80

17.17.

Limitations Act, 2002 (Ontario)

80

 

iv

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TABLE OF CONTENTS

 

 

 

Page

 

 

 

EXHIBITS AND SCHEDULES

 

 

 

 

Exhibit A-1

Form of Assignment and Acceptance

 

Exhibit B-1

Form of Borrowing Base Certificate

 

Exhibit B-2

Form of Bank Product Provider Letter Agreement

 

Exhibit C-1

Form of Compliance Certificate

 

Exhibit L-1

Form of LIBOR Notice

 

Exhibit P-1

Permitted Restructuring

 

Exhibit 6.7(a)

Sources and Uses

 

 

 

 

Schedule A-1

Agent’s Account

 

Schedule A-2

Authorized Persons

 

Schedule C-1

Commitments

 

Schedule D-1

Designated Accounts

 

Schedule P-1

Permitted Investments

 

Schedule P-2

Permitted Liens

 

Schedule R-1

Real Property Collateral

 

Schedule 1.1

Definitions

 

Schedule 3.1

Conditions Precedent

 

Schedule 3.6

Conditions Subsequent

 

Schedule 3.7

[Intentionally Omitted]

 

Schedule 3.8

Conditions Precedent to Stream Canada Becoming Foreign Borrower

 

Schedule 3.9

Conditions Precedent to Stream Europe Becoming Foreign Borrowing Base Party

 

Schedule 4.1(b)

Capitalization of Borrower

 

Schedule 4.1(c)

Capitalization of Borrower’s Subsidiaries

 

Schedule 4.1(d)

Obligations to Repurchase, Acquire or Retire Stock

 

Schedule 4.6(a)

States of Organization

 

Schedule 4.6(b)

Chief Executive Offices

 

Schedule 4.6(c)

Organizational Identification Numbers

 

Schedule 4.6(d)

Commercial Tort Claims

 

Schedule 4.7

Litigation

 

Schedule 4.11

Employee Benefit Plans

 

Schedule 4.12

Environmental Matters

 

Schedule 4.13

Intellectual Property

 

Schedule 4.15

Deposit Accounts and Securities Accounts

 

Schedule 4.17

Material Contracts

 

Schedule 4.19

Permitted Indebtedness

 

Schedule 4.30

Locations of Inventory and Equipment

 

Schedule 5.1

Financial Statements, Reports, Certificates

 

Schedule 5.2

Collateral Reporting

 

Schedule 5.17(a)

Controlled Account Banks

 

Schedule 6.12

Affiliate Transactions

 

 

i

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CREDIT AGREEMENT

 

THIS CREDIT AGREEMENT (this “Agreement”), is entered into as of October 1, 2009
by and among the lenders identified on the signature pages hereof (such lenders,
together with their respective successors and permitted assigns, are referred to
hereinafter each individually as a “Lender” and collectively as the “Lenders”),
WELLS FARGO CAPITAL FINANCE, LLC (formerly known as Wells Fargo Foothill, LLC),
a Delaware limited liability company (“WFF”), as agent for the Lenders (in such
capacity, together with its successors and assigns in such capacity, “Agent”),
WFF and GOLDMAN SACHS LENDING PARTNERS LLC, as co-arrangers (the “Arrangers”),
Stream Global Services, Inc., a Delaware corporation (“Parent”), and each of
Parent’s Subsidiaries identified on the signature pages hereof (such
Subsidiaries, together with Parent and any other Person that becomes a Borrower
pursuant to Section 3.8 hereof, are referred to hereinafter each individually as
a “Borrower,” and individually and collectively, jointly and severally (subject
to Section 2.14), as the “Borrowers”).

 

The parties agree as follows:

 

SECTION 1.                         DEFINITIONS AND CONSTRUCTION.

 

1.1.                            Definitions.  Capitalized terms used in this
Agreement shall have the meanings specified therefor on Schedule 1.1.

 

1.2.                            Accounting Terms.  All accounting terms not
specifically defined herein shall be construed in accordance with GAAP;
provided, however, that if U.S. Administrative Borrower notifies Agent that the
Borrowers request an amendment to any provision hereof to eliminate the effect
of any Accounting Change occurring after the Closing Date or in the application
thereof on the operation of such provision (or if Agent notifies U.S.
Administrative Borrower that the Required Lenders request an amendment to any
provision hereof for such purpose), regardless of whether any such notice is
given before or after such Accounting Change or in the application thereof, then
Agent and the Borrowers agree that they will negotiate in good faith amendments
to the provisions of this Agreement that are directly affected by such
Accounting Change with the intent of having the respective positions of the
Lenders and the Borrowers after such Accounting Change conform as nearly as
possible to their respective positions as of the date of this Agreement and,
until any such amendments have been agreed upon, the provisions in this
Agreement shall be calculated as if no such Accounting Change had occurred. 
When used herein, the term “financial statements” shall include the notes and
schedules thereto.  Whenever the term “Borrowers” or the term “Parent” is used
in respect of a financial covenant or a related definition, it shall be
understood to mean Parent and its Subsidiaries on a consolidated basis, unless
the context clearly requires otherwise.  Without limiting the foregoing, leases
shall continue to be classified and accounted for on a basis consistent with
that reflected in the audited financial statements delivered pursuant to
Section 5.1 on or prior to the Third Amendment Effective Date for all purposes
of this Agreement, notwithstanding any change in GAAP relating thereto, unless
the Borrowers and Required Lenders have entered into a mutually acceptable
amendment addressing such changes, as provided for above.

 

1.3.                            Code.  Any terms used in this Agreement that are
defined in the Code shall be construed and defined as set forth in the Code
unless otherwise defined herein; provided, however, that to the extent that the
Code is used to define any term herein and such term is defined differently in
different Articles of the Code, the definition of such term contained in
Article 9 of the Code shall govern.

 

1.4.                            Construction.  Unless the context of this
Agreement or any other Loan Document clearly requires otherwise, references to
the plural include the singular, references to the singular include the plural,
the terms “includes” and  “including” are not limiting, and the term “or” has,
except where otherwise indicated, the inclusive meaning represented by the
phrase “and/or.”  The words “hereof,” “herein,” “hereby,” “hereunder,” and
similar terms in this Agreement or any other Loan Document refer to this
Agreement or such other Loan Document, as the case may be, as a whole and not to
any particular provision of this Agreement or such other Loan Document, as the
case may be.  Section, subsection, clause, schedule, and exhibit references

 

--------------------------------------------------------------------------------

 

herein are to this Agreement unless otherwise specified.  Any reference in this
Agreement or in any other Loan Document to any agreement, instrument, or
document shall include all alterations, amendments, changes, extensions,
modifications, renewals, replacements, substitutions, joinders, and supplements,
thereto and thereof, as applicable (subject to any restrictions on such
alterations, amendments, changes, extensions, modifications, renewals,
replacements, substitutions, joinders, and supplements set forth herein).  The
words “asset” and “property” shall be construed to have the same meaning and
effect and to refer to any and all tangible and intangible assets and
properties, including cash, securities, accounts, and contract rights.  Any
reference herein or in any other Loan Document to the satisfaction, repayment or
payment in full of the Obligations (or, with respect to the Intercompany
Subordination Agreement, the Senior Debt, as defined therein) shall mean the
repayment in full in the full amount of Dollars expressed to be payable to Agent
or any member of the Lender Group under this Agreement or the other Loan
Documents (or, in the case of Letters of Credit or Bank Products, providing
Letter of Credit Collateralization) of all Obligations (or, with respect to the
Intercompany Subordination Agreement, the Senior Debt) other than unasserted
contingent indemnification and reimbursement Obligations and other than any Bank
Product Obligations that, at such time, are allowed by the applicable Bank
Product Provider to remain outstanding and that are not required by the
provisions of this Agreement to be repaid or cash collateralized.  Any reference
herein to any Person shall be construed to include such Person’s successors and
assigns.  Any requirement of a writing contained herein or in any other Loan
Document shall be satisfied by the transmission of a Record.  Any reference
herein or, unless otherwise expressly provided therein, in any other Loan
Document to the knowledge of a Loan Party, or words of like import, shall mean
the actual knowledge of any of the chairman of the board, chief executive
officer, president, chief financial officer, chief legal officer, treasurer,
controller or other executive officer of such Loan Party.

 

1.5.                            Schedules and Exhibits.  All of the schedules
and exhibits attached to this Agreement shall be deemed incorporated herein by
reference.

 

1.6.                            Currency Matters.  Unless otherwise expressly
provided herein, all calculations, comparisons, measurements or determinations
under this Agreement shall be made in Dollars.  For the purposes of such
calculations, comparisons, measurements and determinations, any amount
denominated in a currency other than Dollars shall be deemed to equal the Dollar
Equivalent thereof (rounded upward to the nearest $0.01), as determined by
Agent, based on the Exchange Rate for such currency at such time of
determination.  For avoidance of doubt, it is understood and agreed that all
Advances and Letters of Credit shall be made or denominated in Dollars and all
payments of amounts under the Loan Documents shall be made in Dollars; provided,
however, at the Agent’s, Issuing Lender’s and Underlying Issuer’s election,
Letters of Credit may, if requested by an Administrative Borrower, be issued in
Canadian dollars.

 

1.7.                            Timing as to Foreign Advances.  If the Foreign
Designated Account is not maintained with a bank located in the United States,
all references to time frames for funding of Foreign Advances to the Foreign
Designated Account shall not apply and Agent and the Lenders shall instead
provide Foreign Advances as soon as practicable.

 

SECTION 2.                         LOAN AND TERMS OF PAYMENT.

 

2.1.                            Revolver Advances.

 

(a)                                 (i)                                     U.S.
Revolver Advances.  Subject to the terms and conditions of this Agreement, and
during the term of this Agreement, each Lender with a Revolver Commitment agrees
(severally, not jointly or jointly and severally) to make advances (“U.S.
Advances”) to the U.S. Borrowers in an aggregate amount at any one time
outstanding not to exceed such Lender’s Pro Rata Share of an amount equal to the
lesser of (i) the U.S. Maximum Revolver Amount less the U.S. Letter of Credit
Usage at such time, and (ii) the U.S. Borrowing Base less the U.S. Letter of
Credit Usage at such time; provided that the aggregate amount of U.S. Advances
outstanding at any one time with respect to Eligible U.S. Accounts and Unbilled
Eligible U.S. Accounts of Stream BV together with all outstanding Foreign
Advances (other than those made with respect to Eligible Foreign Accounts and
Unbilled Eligible Foreign Accounts of Stream

 

2

--------------------------------------------------------------------------------

 

Canada) with respect to Eligible Foreign Accounts and Unbilled Eligible Foreign
Accounts shall not exceed, at any one time, $60,000,000.  For avoidance of
doubt, the aggregate outstanding Foreign Revolver Usage and U.S. Revolver Usage
may not exceed the Maximum Revolver Amount.

 

(i)                                     Foreign Revolver Advances.  Subject to
the terms and conditions of this Agreement, and during the term of this
Agreement, each Lender with a Revolver Commitment agrees (severally, not jointly
or jointly and severally) to make advances (“Foreign Advances”) to the Foreign
Borrowers in an aggregate amount at any one time outstanding (exclusive of
Foreign Advances outstanding with respect to Eligible Foreign Accounts and
Unbilled Eligible Foreign Accounts of Stream Canada) not to exceed such Lender’s
Pro Rata Share of an amount equal to the lesser of (i) the Foreign Maximum
Revolver Amount less the Foreign Letter of Credit Usage at such time, and
(ii) the Foreign Borrowing Base less the Foreign Letter of Credit Usage at such
time; provided that the amount of Foreign Advances outstanding at any one time
with respect to Eligible Foreign Accounts and Unbilled Eligible Foreign Accounts
of (x) Stream Europe shall not exceed $15,000,000, and (y) Stream Canada shall
not exceed $10,000,000.  For avoidance of doubt, the aggregate outstanding
Foreign Revolver Usage and U.S. Revolver Usage may not exceed the Maximum
Revolver Amount.

 

(b)                                 Amounts borrowed pursuant to this
Section 2.1 may be repaid and, subject to the terms and conditions of this
Agreement, reborrowed at any time during the term of this Agreement.  The
outstanding principal amount of the Advances, together with interest accrued
thereon, shall be due and payable on the Maturity Date or, if earlier, on the
date on which they are declared due and payable pursuant to the terms of this
Agreement.

 

(c)                                  Anything to the contrary in this
Section 2.1 notwithstanding, Agent shall have the right to establish reserves
against the U.S. Borrowing Base or the Foreign Borrowing Base, as applicable, in
such amounts, and with respect to such matters, as Agent in its Permitted
Discretion shall deem necessary or appropriate, including reserves in the amount
of or with respect to (i) sums that Parent or any of its Subsidiaries are
required to pay under any Section of this Agreement or any other Loan Document
(such as taxes, assessments, insurance premiums, or, in the case of leased
assets, rents or other amounts payable under such leases) and have failed to pay
when due (after giving effect to any applicable grace periods), (ii) amounts
owing by Parent or any of its Subsidiaries to any Person to the extent secured
by a Lien on, or trust (including deemed trusts) over, any of the Collateral,
which Lien or trust, in the Permitted Discretion of Agent likely would have a
priority superior to Agent’s Liens (such as Liens or trusts in favor of
landlords, warehousemen, carriers, mechanics, materialmen, laborers, or
suppliers, or Liens or trusts for ad valorem, excise, sales, or other taxes
where given priority under Applicable Law) in and to such item of the
Collateral, (iii) amounts subject to “ring-fencing” requirements under the
Insolvency (Northern Ireland) Order 2005, and (iv) Priority Payables; provided,
however, unless an Event of Default shall have occurred and be continuing, Agent
shall not reserve for any payments of interest or premium, if any, due with
respect to the Indebtedness under the Indenture Documents.  Agent will agree to
use reasonable efforts to notify Parent of the implementation or, or increase
in, a reserve at the time such reserve is implemented, but failure to provide
such notice shall not impair Agent’s right to implement or increase a reserve or
result in any liability to Agent of any kind.

 

(d)                                 Minimum Dutch Borrowing.  Notwithstanding
anything herein to the contrary and except as otherwise provided in
Section 13.1(k), the minimum first borrowing from any Lender to each Dutch
Borrower shall, at the time of first borrowing, be at least equal to the Dollar
Equivalent (or equivalent in any other applicable currency) of EUR 50,000.

 

2.2.                            [Intentionally Omitted]

 

2.3.                            Borrowing Procedures and Settlements.

 

(a)                                 Procedure for Borrowing.  Each Borrowing
shall be made by a written request by an applicable Authorized Person delivered
to Agent on behalf of U.S. Administrative Borrower in respect of

 

3

--------------------------------------------------------------------------------

 

U.S. Advances and on behalf of Foreign Administrative Borrower in respect of
Foreign Advances.  Unless Swing Lender is not obligated to make a Swing Loan
pursuant to Section 2.3(b)below, such notice must be received by Agent no later
than 1:00 p.m. (New York time) on the Business Day that is the requested Funding
Date specifying (i) the amount of such Borrowing, and (ii) the requested Funding
Date, which shall be a Business Day; provided, however, that if Swing Lender is
not obligated to make a Swing Loan as to a requested Borrowing, such notice must
be received by Agent no later than 1:00 p.m. (New York time) on the Business Day
prior to the date that is the requested Funding Date.  At Agent’s election, in
lieu of delivering the above-described written request, any applicable
Authorized Person on behalf of the applicable Administrative Borrower may give
Agent telephonic notice of such request by the required time.  In such
circumstances, each Borrower agrees that any such telephonic notice will be
confirmed in writing within 24 hours of the giving of such telephonic notice,
but the failure to provide such written confirmation shall not affect the
validity of the request.

 

(b)                                 Making of Swing Loans.  In the case of a
request for an Advance and so long as either (i) the aggregate amount of Swing
Loans made since the last Settlement Date, minus the amount of the applicable
Loan Parties’ Collections or payments applied to Swing Loans since the last
Settlement Date, plus the amount of the requested Advance does not exceed
$15,000,000, or (ii) Swing Lender, in its sole discretion, shall agree to make a
Swing Loan notwithstanding the foregoing limitation, Swing Lender shall make an
Advance in the amount of such Borrowing (any such Advance made solely by Swing
Lender pursuant to this Section 2.3(b) being referred to as a “Swing Loan” and
such Advances being referred to collectively as “Swing Loans”) available to the
applicable Borrowers on the Funding Date applicable thereto by transferring
immediately available funds to the applicable Designated Account.  Each Swing
Loan shall be deemed to be an Advance hereunder and shall be subject to all the
terms and conditions (including Section 3) applicable to other Advances, except
that all payments on any Swing Loan shall be payable to Swing Lender solely for
its own account.  Subject to the provisions of Section 2.3(d)(i), Swing Lender
shall not make and shall not be obligated to make any Swing Loan if Swing Lender
has actual knowledge that (i) one or more of the applicable conditions precedent
set forth in Section 3 will not be satisfied on the requested Funding Date for
the applicable Borrowing, or (ii) the requested Borrowing would exceed the
amount permitted to be borrowed pursuant to Section 2.1(a) as an Advance on such
Funding Date.  Swing Lender shall not otherwise be required to determine whether
the applicable conditions precedent set forth in Section 3 have been satisfied
on the Funding Date applicable thereto prior to making any Swing Loan.  The
Swing Loans shall be secured by Agent’s Liens, constitute Obligations hereunder,
and bear interest at the rate applicable from time to time to Advances that are
Base Rate Loans.

 

(c)                                  Making of Loans.

 

(i)                                     In the event that Swing Lender is not
obligated to make a Swing Loan, promptly after receipt of a request for a
Borrowing pursuant to Section 2.3(a), Agent shall notify the Lenders, not later
than 4:00 p.m. (New York time) on the Business Day immediately preceding the
Funding Date applicable thereto, by telecopy, telephone, or other similar form
of transmission, of the requested Borrowing.  Each Lender shall make the amount
of such Lender’s Pro Rata Share of the requested Borrowing available to Agent in
immediately available funds, to Agent’s Account, not later than 1:00 p.m. (New
York time) on the Funding Date applicable thereto.  After Agent’s receipt of the
proceeds of such Advances, Agent shall make the proceeds thereof available to
the applicable Borrowers on the applicable Funding Date by transferring
immediately available funds equal to such proceeds received by Agent to the
applicable Designated Account; provided, however, that, subject to the
provisions of Section 2.3(d)(ii), Agent shall not request any Lender to make,
and no Lender shall have the obligation to make, any Advance if (1) one or more
of the applicable conditions precedent set forth in Section 3 will not be
satisfied on the requested Funding Date for the applicable Borrowing unless such
condition has been waived, or (2) the requested Borrowing would exceed the
amount permitted to be borrowed pursuant to Section 2.1(a) as a U.S. Advance or
Foreign Advance, as applicable, on such Funding Date.

 

4

--------------------------------------------------------------------------------

 

(ii)                                  Unless Agent receives notice from a Lender
prior to 12:00 p.m. (New York time) on the date of a Borrowing, that such Lender
will not make available as and when required hereunder to Agent for the account
of the Borrowers the amount of that Lender’s Pro Rata Share of the Borrowing,
Agent may assume that each Lender has made or will make such amount available to
Agent in immediately available funds on the Funding Date and Agent may (but
shall not be so required), in reliance upon such assumption, make available to
the Borrowers on such date a corresponding amount.  If any Lender shall not have
made its full amount available to Agent in immediately available funds and if
Agent in such circumstances has made available to the Borrowers such amount,
that Lender shall on the Business Day following such Funding Date make such
amount available to Agent, together with interest at the Defaulting Lender Rate
for each day during such period.  A notice submitted by Agent to any Lender with
respect to amounts owing under this Section 2.3(c)(ii) shall be conclusive,
absent manifest error.  If such amount is so made available, such payment to
Agent shall constitute such Lender’s Advance on the date of Borrowing for all
purposes of this Agreement.  If such amount is not made available to Agent on
the Business Day following the Funding Date, Agent will notify the applicable
Administrative Borrower of such failure to fund and, upon demand by Agent, the
Borrowers shall pay such amount to Agent for Agent’s account, together with
interest thereon for each day elapsed since the date of such Borrowing, at a
rate per annum equal to the interest rate applicable at the time to the Advances
composing such Borrowing.  The failure of any Lender to make any Advance on any
Funding Date shall not relieve any other Lender of any obligation hereunder to
make an Advance on such Funding Date, but no Lender shall be responsible for the
failure of any other Lender to make the Advance to be made by such other Lender
on any Funding Date.

 

(iii)                               Agent shall not be obligated to transfer to
a Defaulting Lender any payments (including, without limitation, any voluntary
prepayments or any indemnification payments) made by any Borrower to Agent for
the Defaulting Lender’s benefit (or any Collections or proceeds of Collateral
that would otherwise be remitted hereunder to the Defaulting Lender), and, in
the absence of such transfer to the Defaulting Lender, Agent shall transfer any
such payments (A) first, to Swing Lender to the extent of any Swing Loans that
were made by Swing Lender and that were required to be, but were not, repaid by
the Defaulting Lender, (B) second, to the Issuing Lender, to the extent of the
portion of a Letter of Credit Disbursement that was required to be, but was not,
repaid by the Defaulting Lender, (C) third, to each non-Defaulting Lender
ratably in accordance with their Commitments (but, in each case, only to the
extent that such Defaulting Lender’s portion of an Advance (or other funding
obligation) was funded by such other non-Defaulting Lender), and (D) fourth, to
a suspense account maintained by Agent, the proceeds of which shall be retained
and may be made available to be re-advanced to the Borrowers as if such
Defaulting Lender had made its portion of Advances (or other funding
obligations) to the Borrowers.  Subject to the foregoing, Agent may hold and, in
its Permitted Discretion, re-lend to the Borrowers for the account of such
Defaulting Lender the amount of all such payments received and retained by Agent
for the account of such Defaulting Lender.  Solely for the purposes of voting or
consenting to matters with respect to the Loan Documents, such Defaulting Lender
shall be deemed not to be a “Lender” and such Lender’s Commitment shall be
deemed to be zero until such time as all of such Defaulting Lender’s defaulted
obligations have been cured.  This Section shall remain effective with respect
to such Lender until (x) the Obligations under this Agreement shall have been
declared or shall have become immediately due and payable, (y) the
non-Defaulting Lenders, Agent, and the Borrowers shall have waived such
Defaulting Lender’s default in writing, or (z) the Defaulting Lender makes its
Pro Rata Share of the applicable Advance and pays to Agent all amounts owing by
Defaulting Lender in respect thereof.  The operation of this Section shall not
be construed to increase or otherwise affect the Commitment of any Lender, to
relieve or excuse the performance by such Defaulting Lender or any other Lender
of its duties and obligations hereunder, or to relieve or excuse the performance
by any Borrower of its duties and obligations hereunder to Agent or to the
Lenders other than such Defaulting Lender.  Any such failure to fund by any
Defaulting Lender shall constitute a material breach by such Defaulting Lender
of this Agreement and shall entitle the applicable Administrative Borrower at
its option, upon written notice to Agent, to arrange for a substitute Lender to
assume the Commitment of such Defaulting Lender, such substitute Lender to be
reasonably acceptable to Agent.  In connection with the arrangement of such a
substitute Lender, the Defaulting Lender shall have no right to refuse to be
replaced hereunder, and agrees to execute and deliver a completed form of
Assignment and Acceptance in favor of the substitute Lender (and agrees that it
shall be

 

5

--------------------------------------------------------------------------------

 

deemed to have executed and delivered such document if it fails to do so)
subject only to being repaid its share of the outstanding Obligations (other
than Bank Product Obligations, but including an assumption of its Pro Rata Share
of the Letters of Credit) existing as of the time such Defaulting Lender became
a Defaulting Lender without any premium or penalty of any kind whatsoever;
provided, however, that any such assumption of the Commitment of such Defaulting
Lender shall not be deemed to constitute a waiver of any of the Lender Groups’
or any Borrower’s rights or remedies against any such Defaulting Lender arising
out of or in relation to such failure to fund.

 

(d)                                 Protective Advances and Optional
Overadvances.

 

(i)                                     Any contrary provision of this Agreement
notwithstanding, but subject to Section 2.3(d)(iv), Agent hereby is authorized
by the Borrowers and the Lenders, from time to time in Agent’s sole discretion,
(A) after the occurrence and during the continuance of a Default or an Event of
Default, or (B) at any time that any of the other applicable conditions
precedent set forth in Section 3 are not satisfied, to make Advances to, or for
the benefit of, the Borrowers on behalf of the Lenders that Agent, in its
Permitted Discretion deems necessary or desirable (1) to preserve or protect the
Collateral, or any portion thereof, or (2) to enhance the likelihood of
repayment of the Obligations (other than the Bank Product Obligations) (any of
the Advances described in this Section 2.3(d)(i) shall be referred to as
“Protective Advances”).  Agent’s authorization to make Protective Advances may
be revoked at any time by the Required Lenders.

 

(ii)                                  Any contrary provision of this Agreement
notwithstanding, but subject to Section 2.3(d)(iv), the Lenders hereby authorize
Agent or Swing Lender, as applicable, and either Agent or Swing Lender, as
applicable, may, but is not obligated to, knowingly and intentionally, continue
to make U.S. Advances and Foreign Advances (including Swing Loans) requested (or
deemed requested where such amounts are, under the terms of the Loan Documents,
chargeable to the Loan Accounts or, in the case of Letter of Credit
Disbursements, converted to Advances) by the applicable Administrative Borrower
to the Borrowers notwithstanding that an Overadvance exists or thereby would be
created, so long as (A) with respect to U.S. Advances, after giving effect to
such U.S. Advances, (1) the outstanding U.S. Revolver Usage does not exceed the
U.S. Borrowing Base by more than $10,000,000, and (2) the outstanding U.S.
Revolver Usage (except for and excluding amounts charged to the U.S. Loan
Account for interest, fees, or Lender Group Expenses) does not exceed the U.S.
Maximum Revolver Amount, and (B) with respect to Foreign Advances, after giving
effect to such Foreign Advances, (1) the outstanding Foreign Revolver Usage does
not exceed the Foreign Borrowing Base by more than $5,000,000, and (2) the
outstanding Foreign Revolver Usage (except for and excluding amounts charged to
the Foreign Loan Account for interest, fees, or Lender Group Expenses) does not
exceed the Foreign Maximum Revolver Amount.  Agent’s authorization to make
Overadvances may be revoked at any time by the Required Lenders.  In the event
Agent obtains actual knowledge that the U.S. Revolver Usage or Foreign Revolver
Usage, as applicable, exceeds the amounts permitted by the immediately foregoing
provisions, regardless of the amount of, or reason for, such excess, Agent shall
notify the Lenders as soon as practicable (and prior to making any (or any
additional) intentional Overadvances (except for and excluding amounts charged
to the applicable Loan Account for interest, fees, or Lender Group Expenses)
unless Agent determines that any delay due to sending prior notice to the
Lenders would result in imminent harm to the Collateral or its value), and the
Lenders with Revolver Commitments thereupon shall, together with Agent, jointly
determine the terms of arrangements that shall be implemented with the
applicable Administrative Borrower intended to reduce, within a reasonable time,
the outstanding principal amount of the Advances to the applicable Borrowers to
an amount permitted by the preceding sentence.  In such circumstances, if any
Lender with a Revolver Commitment objects to the proposed terms of reduction or
repayment of any Overadvance, the terms of reduction or repayment thereof shall
be implemented according to the determination of the Required Lenders.  In any
event: (x) if any intentional Overadvance remains outstanding for more than 30
days, unless otherwise agreed to by the Required Lenders, the applicable
Borrowers shall immediately repay the applicable Advances in an amount
sufficient to eliminate all such intentional Overadvances, and (y) after the
date all such Overadvances have been eliminated, there must be at least five
consecutive days before intentional Overadvances are made.  The foregoing
provisions are meant for the benefit of the Lenders and Agent and are not meant
for the benefit of Borrower, which shall continue to be bound by the provisions

 

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of Section 2.5.  Each Lender with a Revolver Commitment shall be obligated to
settle with Agent as provided in Section 2.3(e) for the amount of such Lender’s
Pro Rata Share of any unintentional Overadvances by Agent reported to such
Lender, any intentional Overadvances made as permitted under this
Section 2.3(d)(ii), and any Overadvances resulting from the charging to the Loan
Account of interest, fees, or Lender Group Expenses.

 

(iii)                               Each Protective Advance and each Overadvance
shall be deemed to be an Advance hereunder (with each Protective Advance and
each Overadvance to, or for the benefit of, a U.S. Borrower being a U.S. Advance
and each Protective Advance and each Overadvance to, or for the benefit of, a
Foreign Borrower being a Foreign Advance), except that no Protective Advance or
Overadvance shall be eligible to be a LIBOR Rate Loan and, prior to Settlement
therefor, all payments on the Protective Advances shall be payable to Agent
solely for its own account.  The Protective Advances and Overadvances shall be
repayable on demand, secured by Agent’s Liens, constitute Obligations hereunder,
and bear interest at the rate applicable from time to time to Advances that are
Base Rate Loans.  The ability of Agent to make Protective Advances is separate
and distinct from its ability to make Overadvances and its ability to make
Overadvances is separate and distinct from its ability to make Protective
Advances.  For the avoidance of doubt, the limitations on Agent’s ability to
make Protective Advances do not apply to Overadvances and the limitations on
Agent’s ability to make Overadvances do not apply to Protective Advances.  The
provisions of this Section 2.3(d) are for the exclusive benefit of Agent, Swing
Lender, and the Lenders and are not intended to benefit any Borrower in any way.

 

(iv)                              Notwithstanding anything contained in this
Agreement or any other Loan Document to the contrary, no Overadvance or
Protective Advance may be made by Agent if such U.S. Advance or Foreign Advance,
as applicable, would cause the aggregate principal amount of Overadvances and
Protective Advances outstanding to exceed an amount equal to ten percent (10%)
of the Maximum Revolver Amount.

 

(e)                                  Settlement.  It is agreed that each
Lender’s funded portion of the Advances is intended by the Lenders to equal, at
all times, such Lender’s Pro Rata Share of the outstanding Advances.  Such
agreement notwithstanding, Agent, Swing Lender, and the other Lenders agree
(which agreement shall not be for the benefit of any Borrower) that in order to
facilitate the administration of this Agreement and the other Loan Documents,
settlement among the Lenders as to the Advances, the Swing Loans, and the
Protective Advances shall take place on a periodic basis in accordance with the
following provisions:

 

(i)                                     Agent shall request settlement
(“Settlement”) with the Lenders on a weekly basis, or on a more frequent basis
if so determined by Agent (1) on behalf of Swing Lender, with respect to the
outstanding Swing Loans, (2) for itself, with respect to the outstanding
Protective Advances, and (3) with respect to any Loan Parties’ Collections or
payments received, as to each by notifying the Lenders by telecopy, telephone,
or other similar form of transmission, of such requested Settlement, no later
than 5:00 p.m. (New York time) on the Business Day immediately prior to the date
of such requested Settlement (the date of such requested Settlement being the
“Settlement Date”).  Such notice of a Settlement Date shall include a summary
statement of the amount of outstanding Advances, Swing  Loans, and Protective
Advances for the period since the prior Settlement Date.  Subject to the terms
and conditions contained herein (including Section 2.3(c)(iii)):  (y) if a
Lender’s balance of the Advances (including Swing Loans and Protective Advances)
exceeds such Lender’s Pro Rata Share of the Advances (including Swing Loans and
Protective Advances) as of a Settlement Date, then Agent shall, by no later than
3:00 p.m. (New York time) on the Settlement Date, transfer in immediately
available funds to a Deposit Account of such Lender (as such Lender may
designate), an amount such that each such Lender shall, upon receipt of such
amount, have as of the Settlement Date, its Pro Rata Share of the Advances
(including Swing Loans and Protective Advances), and (z) if a Lender’s balance
of the Advances (including Swing Loans and Protective Advances) is less than
such Lender’s Pro Rata Share of the Advances (including Swing Loans and
Protective Advances) as of a Settlement Date, such Lender shall no later than
3:00 p.m. (New York time) on the Settlement Date transfer in immediately
available funds to Agent’s Account, an amount such that each such Lender shall,
upon transfer of such amount, have as of the Settlement Date, its Pro Rata Share
of the Advances (including Swing Loans and Protective Advances).  Such

 

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amounts made available to Agent under clause (z) of the immediately preceding
sentence shall be applied against the amounts of the applicable Swing Loans or
Protective Advances and, together with the portion of such Swing Loans or
Protective Advances representing Swing Lender’s Pro Rata Share thereof, shall
constitute Advances of such Lenders.  If any such amount is not made available
to Agent by any Lender on the Settlement Date applicable thereto to the extent
required by the terms hereof, Agent shall be entitled to recover for its account
such amount on demand from such Lender together with interest thereon at the
Defaulting Lender Rate.

 

(ii)                                  In determining whether a Lender’s balance
of the Advances, Swing Loans, and Protective Advances is less than, equal to, or
greater than such Lender’s Pro Rata Share of the Advances, Swing Loans, and
Protective Advances as of a Settlement Date, Agent shall, as part of the
relevant Settlement, apply to such balance the portion of payments actually
received in good funds by Agent with respect to principal, interest and fees
payable by the Borrowers and allocable to the Lenders hereunder, and proceeds of
Collateral.

 

(iii)                               Between Settlement Dates, Agent, to the
extent Protective Advances or Swing Loans are outstanding, may pay over to Agent
or Swing Lender, as applicable, any Collections or payments of any Loan Party
received by Agent, that in accordance with the terms of this Agreement would be
applied to the reduction of the Advances, for application to the Protective
Advances or Swing Loans.  Between Settlement Dates, Agent, to the extent no
Protective Advances or Swing Loans are outstanding, may pay over to Swing Lender
any Collections or payments received by Agent, that in accordance with the terms
of this Agreement would be applied to the reduction of the Advances, for
application to Swing Lender’s Pro Rata Share of the Advances.  If, as of any
Settlement Date, Collections or payments of any Loan Party received since the
then immediately preceding Settlement Date have been applied to Swing Lender’s
Pro Rata Share of the Advances other than to Swing Loans, as provided for in the
previous sentence, Swing Lender shall pay to Agent for the accounts of the
Lenders, and Agent shall pay to the Lenders, to be applied to the outstanding
Advances of such Lenders, an amount such that each Lender shall, upon receipt of
such amount, have, as of such Settlement Date, its Pro Rata Share of the
Advances.  During the period between Settlement Dates, Swing Lender with respect
to Swing Loans, Agent with respect to Protective Advances, and each Lender
(subject to the effect of agreements between Agent and individual Lenders) with
respect to the Advances other than Swing Loans and Protective Advances, shall be
entitled to interest at the applicable rate or rates payable under this
Agreement on such Swing Loans, Protective Advances and other Advances, as the
case may be, made by Swing Lender, Agent, or the Lenders, as applicable.

 

(f)                                   Notation.  Agent, as a non-fiduciary agent
for the Borrowers, shall maintain (i) a register showing the principal amount of
the U.S. Advances, owing to each Lender, including the Swing Loans owing to
Swing Lender, and Protective Advances owing to Agent, and the interests therein
of each Lender, from time to time and such register shall, absent manifest
error, conclusively be presumed to be correct and accurate, and (ii) a register
showing the principal amount of the Foreign Advances, owing to each Lender,
including the Swing Loans owing to Swing Lender, and Protective Advances owing
to Agent, and the interests therein of each Lender, from time to time and such
register shall, absent manifest error, conclusively be presumed to be correct
and accurate.

 

(g)                                  Lenders’ Failure to Perform.  All Advances
(other than Swing Loans and Protective Advances) shall be made by the Lenders
contemporaneously and in accordance with their Pro Rata Shares.  It is
understood that (i) no Lender shall be responsible for any failure by any other
Lender to perform its obligation to make any Advance (or other extension of
credit) hereunder, nor shall any Commitment of any Lender be increased or
decreased as a result of any failure by any other Lender to perform its
obligations hereunder, and (ii) no failure by any Lender to perform its
obligations hereunder shall excuse any other Lender from its obligations
hereunder.

 

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2.4.                            Payments; Reductions of Commitments;
Prepayments.

 

(a)                                 Payments by Borrowers.

 

(i)                                     Except as otherwise expressly provided
herein, all payments by the Borrowers shall be made to Agent’s Account for the
account of the Lender Group and shall be made in immediately available funds, no
later than 2:00 p.m. (New York time) on the date specified herein.  Any payment
received by Agent later than 2:00 p.m. (New York time) shall be deemed to have
been received on the following Business Day and any applicable interest or fee
shall continue to accrue until such following Business Day.

 

(ii)                                  Unless Agent receives notice from the U.S.
Administrative Borrower prior to the date on which any payment is due to the
Lenders that the Borrowers will not make such payment in full as and when
required, Agent may assume that the Borrowers have made (or will make) such
payment in full to Agent on such date in immediately available funds and Agent
may (but shall not be so required), in reliance upon such assumption, distribute
to each Lender on such due date an amount equal to the amount then due such
Lender.  If and to the extent the Borrowers do not make such payment in full to
Agent on the date when due, each Lender severally shall repay to Agent on demand
such amount distributed to such Lender, together with interest thereon at the
Defaulting Lender Rate for each day from the date such amount is distributed to
such Lender until the date repaid.

 

(b)                                 Apportionment and Application.

 

(i)                                     So long as no Application Event has
occurred and is continuing and except as otherwise provided with respect to
Defaulting Lenders, all principal and interest payments shall be apportioned
ratably among the Lenders (according to the unpaid principal balance of the
Obligations to which such payments relate held by each Lender) and all payments
of fees and expenses (other than fees or expenses that are for Agent’s separate
account) shall be apportioned ratably among the Lenders having a Pro Rata Share
of the type of Commitment or Obligation to which a particular fee or expense
relates.  All payments to be made hereunder by the Foreign Borrowers shall be
remitted to Agent and all (subject to Section 2.4(b)(iv)) such payments, and all
proceeds of Collateral owned by Foreign Borrowers received by Agent, shall be
applied, so long as no Application Event has occurred and is continuing, to
reduce the balance of the Foreign Advances outstanding and, thereafter, to the
Foreign Borrowers (to be wired in immediately available funds to the Foreign
Designated Account) or such other Person entitled thereto under Applicable Law. 
All payments to be made hereunder by the U.S. Borrowers shall be remitted to
Agent and all (subject to Section 2.4(b)(iv)) such payments, and all proceeds of
Collateral owned by U.S. Borrowers received by Agent, shall be applied, so long
as no Application Event has occurred and is continuing, first, to reduce the
balance of the U.S. Advances outstanding, second, to reduce the balance of
Foreign Advances outstanding, thereafter, to the U.S. Borrowers (to be wired in
immediately available funds to the U.S. Designated Account) or such other Person
entitled thereto under Applicable Law.

 

(ii)                                  At any time that an Application Event has
occurred and is continuing and except as otherwise provided with respect to
Defaulting Lenders, (x) all payments remitted to Agent by Foreign Borrowers and
all proceeds of Collateral owned by any Foreign Borrower received by Agent shall
be applied to the payment of the Foreign Obligations, and (y) all payments
remitted to Agent by U.S. Borrowers and all proceeds of Collateral owned by any
U.S. Borrower received by Agent shall be applied first, to the payment of the
U.S. Obligations, and second, to the payment of the Foreign Obligations
(commencing with clause (A) below again with respect thereto), in respect of
each of clauses (x) and (y) above, in the following order:

 

(A)                               first, to pay any Lender Group Expenses
(including cost or expense reimbursements included therein) or indemnities then
due to Agent under the Loan Documents, until paid in full,

 

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(B)                               second, to pay any fees or premiums, if any,
then due to Agent under the Loan Documents until paid in full,

 

(C)                               third, to pay interest due in respect of all
Protective Advances until paid in full,

 

(D)                               fourth, to pay the principal of all Protective
Advances until paid in full,

 

(E)                                fifth, ratably to pay any Lender Group
Expenses (including cost or expense reimbursements included therein) or
indemnities then due to any of the Lenders under the Loan Documents, until paid
in full,

 

(F)                                 sixth, ratably to pay any fees or premiums
then due to any of the Lenders under the Loan Documents until paid in full,

 

(G)                               seventh, ratably to pay interest due in
respect of the Advances (other than Protective Advances), and the Swing Loans
until paid in full,

 

(H)                              eighth, without duplication, ratably (i) to pay
the principal of all Swing Loans until paid in full, (ii) to pay the principal
of all Advances until paid in full, (iii) to Agent, to be held by Agent, for the
benefit of Issuing Lender (and for the ratable benefit of each of the Lenders
that have an obligation under the Loan Documents to pay to Agent, for the
account of the Issuing Lender, a share of each Letter of Credit Disbursement),
as cash collateral in an amount up to 105% of the Letter of Credit Usage (which
cash collateral shall be applied to the reimbursement of any Letter of Credit
Disbursement as and when such disbursement occurs and, if a Letter of Credit
expires undrawn or is returned to the Issuing Lender undrawn, the cash
collateral held by Agent in respect of such Letter of Credit shall be reapplied
pursuant to this Section 2.4(b)(ii), beginning with clause (A) hereof), and (iv)
up to the amount of the Bank Product Reserve established prior to the occurrence
of, and not in contemplation of, the subject Application Event, ratably, to the
Bank Product Providers on account of all amounts then due and payable in respect
of Bank Product Obligations, with any balance to be paid to Agent, to be held by
Agent, for the ratable benefit of the Bank Product Providers, as cash collateral
(which cash collateral shall be applied, ratably, to the payment or
reimbursement of any amounts due and payable with respect to such Bank Product
Obligations as and when such amounts first become due and payable and, if any
such Bank Product Obligation is paid or otherwise satisfied in full, the cash
collateral held by Agent in respect of such Bank Product Obligation shall be
reapplied pursuant to this Section 2.4(b)(ii), beginning with tier (A) hereof),

 

(I)                                   ninth, to pay any other Obligations, and

 

(J)                                   tenth, to the Borrowers (to be wired to
the applicable Designated Account) or such other Person entitled thereto under
Applicable Law.

 

(iii)                               Agent promptly shall distribute to each
Lender, pursuant to the applicable wire instructions received from each Lender
in writing, such funds as it may be entitled to receive, subject to a Settlement
delay as provided in Section 2.3(e).

 

(iv)                              In each instance, so long as no Application
Event has occurred and is continuing, Section 2.4(b)(i) shall not apply to any
payment made by any Loan Party to Agent and specified by such Loan Party to be
for the payment of specific Obligations then due and payable (or prepayable)
under any provision of this Agreement or any other Loan Document.

 

(v)                                 For purposes of Section 2.4(b)(ii), “paid in
full” means payment in cash of all amounts owing under the Loan Documents,
including loan fees, service fees, professional fees, interest (and

 

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specifically including interest accrued after the commencement of any Insolvency
Proceeding), default interest, interest on interest, and expense reimbursements,
whether or not any of the foregoing would be or is allowed or disallowed in
whole or in part in any Insolvency Proceeding.

 

(vi)                              In the event of a direct conflict between the
priority provisions of this Section 2.4 and any other provision contained in any
other Loan Document, it is the intention of the parties hereto that such
provisions be read together and construed, to the fullest extent possible, to be
in concert with each other.  Except as otherwise provided in Section 17.15, in
the event of any actual, irreconcilable conflict that cannot be resolved as
aforesaid, the terms and provisions of this Section 2.4 shall control and
govern.

 

(c)                                  Reduction of Revolver Commitments.  The
Revolver Commitments shall terminate on the Maturity Date.  U.S. Administrative
Borrower may reduce the U.S. Maximum Revolver Amount (with a corresponding
reduction in the Revolver Commitments and the Maximum Revolver Amount), without
premium or penalty, to an amount (which may be zero) not less than the sum of
(A) the U.S. Revolver Usage as of such date, plus (B) the principal amount of
all U.S. Advances not yet made as to which a request has been given by either
Administrative Borrower under Section 2.3(a), plus (C) the face amount of all
U.S. Letters of Credit not yet issued as to which a request has been given by
U.S. Administrative Borrower pursuant to Section 2.11(a).  Foreign
Administrative Borrower may reduce the Foreign Maximum Revolver Amount, without
premium or penalty, to an amount (which may be zero) that is not less than the
sum of (A) the Foreign Revolver Usage as of such date, plus (B) the principal
amount of all Foreign Advances not yet made as to which a request has been given
by either Administrative Borrower under Section 2.3(a), plus (C) the amount of
all Foreign Letters of Credit not yet issued as to which a request has been
given by Foreign Administrative Borrower pursuant to Section 2.11(a).  Each such
reduction shall be in an amount which is not less than $5,000,000 (unless the
Revolver Commitments are being reduced to zero and the amount of the Revolver
Commitments in effect immediately prior to such reduction are less than
$5,000,000), shall be made by providing not less than 5 Business Days prior
written notice to Agent and shall be irrevocable unless such notice specifies it
is conditional on the consummation of a refinancing or other transaction, in
which case such notice shall be contingent on the consummation thereof, and may
be revoked by either Administrative Borrower if such refinancing or other
transaction fails to close.  Once reduced, the Maximum Revolver Amount and the
Revolver Commitments may not be increased.  Each such reduction of the Maximum
Revolver Amount shall reduce the Revolver Commitments of each Lender
proportionately in accordance with its Pro Rata Share thereof.

 

(d)                                 Optional Prepayments of Advances.  The
Borrowers may prepay the principal of any Advance at any time in whole or in
part, without premium or penalty.

 

2.5.                            Overadvances.  If, at any time or for any reason
(other than as a result of an intentional Overadvance permitted to be made under
this Agreement with respect to which Agent and/or the applicable Lenders have
agreed is not immediately due and payable), the amount of Obligations owed by
the Borrowers to the Lender Group pursuant to Section 2.1 or Section 2.11 is
greater than any of the limitations set forth in Section 2.1 or Section 2.11, as
applicable (an “Overadvance”), the applicable Borrowers shall immediately pay to
Agent, in cash, the amount of such excess, which amount shall be used by Agent
to reduce the applicable Obligations in accordance with the priorities set forth
in Section 2.4(b).  The Borrowers promise to pay the Obligations (including
principal, interest, fees, costs, and expenses) in Dollars in full on the
Maturity Date or, if earlier, on the date on which the Obligations are declared
due and payable pursuant to the terms of this Agreement.

 

2.6.                            Interest Rates and Letter of Credit Fee:  Rates,
Payments, and Calculations.

 

(a)                                 Interest Rates.  Except as provided in
Section 2.6(c), all Obligations (except for undrawn Letters of Credit and except
for Bank Product Obligations) that have been charged to the Loan Accounts
pursuant to the terms hereof shall bear interest on the Daily Balance thereof as
follows:

 

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(i)                                     if the relevant Obligation is a LIBOR
Rate Loan, at a per annum rate equal to the LIBOR Rate plus the LIBOR Rate
Margin, and

 

(ii)                                  otherwise, at a per annum rate equal to
the Base Rate plus the Base Rate Margin.

 

(b)                                 Letter of Credit Fee.  The U.S. Borrowers
shall pay Agent (for the ratable benefit of the Lenders with a Revolver
Commitment, subject to any agreements between Agent and individual Lenders), a
Letter of Credit fee (in addition to the charges, commissions, fees, and costs
set forth in Section 2.11(e)) which shall accrue at a per annum rate equal to
the LIBOR Rate Margin then in effect less 0.50% per annum times the Daily
Balance of the undrawn amount of all outstanding U.S. Letters of Credit.  The
Foreign Borrowers shall pay Agent (for the ratable benefit of the Lenders with a
Revolver Commitment, subject to any agreements between Agent and individual
Lenders), a Letter of Credit fee (in addition to the charges, commissions, fees,
and costs set forth in Section 2.11(e)) which shall accrue at a per annum rate
equal to the LIBOR Rate Margin then in effect less 0.50% per annum times the
Daily Balance of the undrawn amount of all outstanding Foreign Letters of
Credit.

 

(c)                                  Default Rate.  Upon the occurrence and
during the continuation of an Event of Default and at the election of the
Required Lenders,

 

(i)                                     all Obligations (except for undrawn
Letters of Credit and except for Bank Product Obligations) that have been
charged to the Loan Account pursuant to the terms hereof shall bear interest on
the Daily Balance thereof at a per annum rate equal to 2 percentage points above
the per annum rate otherwise applicable hereunder, and

 

(ii)                                  the Letter of Credit fees provided for in
Section 2.6(b) shall be increased to 2 percentage points above the per annum
rate otherwise applicable hereunder.

 

(d)                                 Payment.  Except to the extent provided to
the contrary in Section 2.10 or Section 2.12(a), interest, Letter of Credit
fees, all other fees payable hereunder or under any of the other Loan Documents,
and all costs, expenses, and Lender Group Expenses payable hereunder or under
any of the other Loan Documents shall be due and payable, in arrears, on the
first day of each month at any time that Obligations or Commitments are
outstanding; provided, that, if any such payment is due on a day which is not a
Business Day, then the due date for such payment shall be deemed to be the
immediately following Business Day (it being understood that in the case of a
LIBOR Rate Loan, interest shall be payable as set forth in Section 2.12(a).  The
Borrowers hereby authorize Agent, from time to time without prior notice to any
Borrower, to charge all interest, Letter of Credit fees, and all other fees
payable hereunder or under any of the other Loan Documents (in each case, as and
when due and payable), all costs, expenses, and Lender Group Expenses payable
hereunder or under any of the other Loan Documents (in each case, as and when
incurred), all charges, commissions, fees, and costs provided for in
Section 2.11(e) (as and when accrued or incurred), all fees and costs provided
for in Section 2.10 (as and when accrued or incurred), and all other payments as
and when due and payable under any Loan Document (including any amounts due and
payable to the Bank Product Providers in respect of Bank Products up to the
amount of the Bank Product Reserve) to the Loan Accounts, which amounts
thereafter shall constitute U.S. Advances or Foreign Advances, as applicable,
hereunder and shall accrue interest at the rate then applicable to Advances that
are Base Rate Loans (unless and until converted into LIBOR Rate Loans in
accordance with the terms hereof).  Any interest, fees, costs, expenses, Lender
Group Expenses, or other amounts payable hereunder or under any other Loan
Document not paid when due shall be compounded by being charged to the Loan
Accounts and shall thereafter constitute U.S. Advances or Foreign Advances, as
applicable, hereunder and shall accrue interest at the rate then applicable to
Advances that are Base Rate Loans (unless and until converted into LIBOR Rate
Loans in accordance with the terms of this Agreement).

 

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(e)                                  Computation.  All interest and fees
chargeable under the Loan Documents shall be computed on the basis of a 360 day
year, in each case, for the actual number of days elapsed in the period during
which the interest or fees accrue.  In the event the Base Rate is changed from
time to time hereafter, the rates of interest hereunder based upon the Base Rate
automatically and immediately shall be increased or decreased by an amount equal
to such change in the Base Rate.

 

(f)                                   Intent to Limit Charges to Maximum Lawful
Rate.

 

(i)                                     In no event shall the interest rate or
rates payable under this Agreement, plus any other amounts paid in connection
herewith, exceed the highest rate permissible under any law that a court of
competent jurisdiction shall, in a final determination, deem applicable.  The
Borrowers and the Lender Group, in executing and delivering this Agreement,
intend legally to agree upon the rate or rates of interest and manner of payment
stated within it; provided, however, that, anything contained herein to the
contrary notwithstanding, if said rate or rates of interest or manner of payment
exceeds the maximum allowable under Applicable Law, then, ipso facto, as of the
date of this Agreement, the Borrowers are and shall be liable only for the
payment of such maximum as allowed by law, and, to the extent not prohibited by
Applicable Law, payment received from any Borrower in excess of such legal
maximum, whenever received, shall be applied to reduce the principal balance of
the Obligations to the extent of such excess.

 

(ii)                                  Without derogating from Section 2.6(f)(i),
if any provision of this Agreement or of any of the other Loan Documents would
obligate Stream Canada to make any payment of interest or other amount payable
to any member of the Lender Group in an amount or calculated at a rate which
would be prohibited by Applicable Law or would result in a receipt by such
Person of interest at a criminal rate (as such terms are construed under the
Criminal Code (Canada)) then, notwithstanding such provisions, such amount or
rate shall be deemed to have been adjusted with retroactive effect to the
maximum amount or rate of interest, as the case may be, as would not be so
prohibited by Applicable Law or so result in a receipt by such Person of
interest at a criminal rate, such adjustment to be effected, to the extent
necessary, as follows: (A) firstly, by reducing the amount or rate of interest
otherwise required to be paid to such Person under this Section 2.6, and (B)
thereafter, by reducing any fees, commissions, premiums and other amounts
required to be paid to such Agent or such Lender which would constitute
“interest” for purposes of Section 347 of the Criminal Code (Canada). 
Notwithstanding the foregoing, and after giving effect to all adjustments
contemplated thereby, if any member of the Lender Group shall have received an
amount in excess of the maximum permitted by that section of the Criminal Code
(Canada), Stream Canada shall be entitled, by notice in writing to such Person,
to obtain reimbursement from such Person in an amount equal to such excess and,
pending such reimbursement, such amount shall be deemed to be an amount payable
by such Person to Stream Canada.  Any amount or rate of interest referred to in
this Section 2.6(f)(ii) shall be determined in accordance with the equivalent of
GAAP in Canada as an effective annual rate of interest over the term that the
applicable Advance remains outstanding on the assumption that any charges, fees
or expenses that fall within the meaning of “interest” (as defined in the
Criminal Code (Canada)) shall, if they relate to a specific period of time, be
pro-rated over that period of time and otherwise be pro-rated over the period
from the Canadian Closing Date to the Maturity Date and, in the event of a
dispute, the determination of Agent shall be conclusive absent manifest error.

 

(g)                                  Interest Act (Canada).  For purposes of
disclosure pursuant to the Interest Act (Canada), the annual rates of interest
or fees to which the rates of interest or fees provided in this Agreement and
the other Loan Documents (and stated herein or therein, as applicable, to be
computed on the basis of a 360 day year or any other period of time less than a
calendar year) are equivalent are the rates so determined

 

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multiplied by the actual number of days in the applicable calendar year and
divided by 360 or the actual number of days in such other period of time,
respectively.

 

2.7.                            Crediting Payments.  The receipt of any payment
item by Agent shall not be considered a payment on account unless such payment
item is a wire transfer of immediately available federal funds made to Agent’s
Account or unless and until such payment item is honored when presented for
payment.  Should any payment item not be honored when presented for payment,
then the Borrowers shall be deemed not to have made such payment and interest
shall be calculated accordingly.  Anything to the contrary contained herein
notwithstanding, any payment item shall be deemed received by Agent only if it
is received into Agent’s Account on a Business Day on or before 2:00 p.m. (New
York time).  If any payment item is received into Agent’s Account on a
non-Business Day or after 2:00 p.m. (New York time) on a Business Day, it shall
be deemed to have been received by Agent as of the opening of business on the
immediately following Business Day.

 

2.8.                            Designated Accounts.  Agent is authorized to
make the Advances (including Swing Loans), and Issuing Lender is authorized to
issue the Letters of Credit, under this Agreement based upon telephonic or other
instructions received from anyone purporting to be an Authorized Person or,
without instructions, if pursuant to Section 2.6(d).  U.S. Administrative
Borrower agrees to establish and maintain the U.S. Designated Account with the
U.S. Designated Account Bank for the purpose of receiving the proceeds of the
U.S. Advances (including Swing Loans) requested by U.S. Administrative Borrower,
on behalf of the U.S. Borrowers, and made by Agent or the Lenders hereunder. 
Unless otherwise agreed by Agent and U.S. Administrative Borrower, any U.S.
Advance (including any Swing Loan) requested by U.S. Administrative Borrower, on
behalf of any U.S. Borrower, and made by Agent or the Lenders hereunder shall be
made to the U.S. Designated Account.  Foreign Administrative Borrower agrees to
establish and maintain the Foreign Designated Account with the Foreign
Designated Account Bank for the purpose of receiving the proceeds of the Foreign
Advances (including Swing Loans) requested by Foreign Administrative Borrower,
on behalf of the Foreign Borrowers, and made by Agent or the Lenders hereunder. 
Unless otherwise agreed by Agent and Foreign Administrative Borrower, any
Advance (including any Swing Loan) requested by Foreign Administrative Borrower,
on behalf of any Foreign Borrower, and made by Agent or the Lenders hereunder
shall be made to the Foreign Designated Account.

 

2.9.                            Maintenance of Loan Account; Statements of
Obligations.  Agent shall maintain accounts on its books in the name of the U.S.
Borrowers (the “U.S. Loan Account”) and the Foreign Borrowers (the “Foreign Loan
Account” and together with the U.S. Loan Account, the “Loan Accounts”) on which
the U.S. Borrowers and the Foreign Borrowers will be charged with all applicable
U.S. Advances and Foreign Advances (including Protective Advances and Swing
Loans) made by Agent, Swing Lender, or the Lenders to Administrative Borrower or
for any applicable Borrower’s account, the Letters of Credit issued or made by
Issuing Lender for any applicable Borrower’s account, and with all other payment
Obligations outstanding hereunder or under the other Loan Documents (except for
Bank Product Obligations), including, accrued interest, fees and expenses, and
Lender Group Expenses.  In accordance with Section 2.7, the applicable Loan
Account will be credited with all payments received by Agent from any applicable
Borrower or for any Borrower’s account.  Agent shall render monthly statements
regarding the Loan Accounts to Administrative Borrower, including principal,
interest, fees, and including an itemization of all charges and expenses
constituting Lender Group Expenses owing, and such statements, absent manifest
error, shall be conclusively presumed to be correct and accurate and constitute
an account stated between the Borrowers and the Lender Group unless, within 30
days after receipt thereof by U.S. Administrative Borrower, U.S. Administrative
Borrower shall deliver to Agent written objection thereto describing the error
or errors contained in any such statements.

 

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2.10.                     Fees.

 

(a)                                 The applicable Borrowers shall pay to Agent,
for the account of Agent or the applicable Lenders (as applicable), as and when
due and payable under the terms of the Fee Letters, the fees set forth in the
Fee Letters; and

 

(b)                                 The U.S. Borrowers shall pay to Agent, for
the ratable account of the Lenders, on the first day of each fiscal quarter from
and after the Closing Date up to the first day of the fiscal quarter prior to
the Payoff Date and on the Payoff Date, an unused line fee in an amount equal to
the Unused Line Fee Percentage times the result of (i) the Maximum Revolver
Amount, less (ii) the average Daily Balance of the Revolver Usage during the
immediately preceding fiscal quarter (or portion thereof).

 

2.11.                     Letters of Credit.

 

(a)                                 Subject to the terms and conditions of this
Agreement, upon the request of either U.S. Administrative Borrower or Foreign
Administrative Borrower made in accordance herewith, the Issuing Lender agrees
to issue, or to cause an Underlying Issuer, as Issuing Lender’s agent, to issue,
a requested Letter of Credit.  If Issuing Lender, at its option, elects to cause
an Underlying Issuer to issue a requested Letter of Credit, then Issuing Lender
agrees that it will obligate itself to reimburse such Underlying Issuer (which
may include, among, other means, by becoming an applicant with respect to such
Letter of Credit or entering into undertakings which provide for reimbursements
of such Underlying Issuer with respect to such Letter of Credit; each such
obligation or undertaking, irrespective of whether in writing, a “Reimbursement
Undertaking”) with respect to Letters of Credit issued by such Underlying
Issuer.  By submitting a request to Issuing Lender for the issuance of a Letter
of Credit, the U.S. Administrative Borrower or the Foreign Administrative
Borrower, as applicable, shall be deemed to have requested that Issuing Lender
issue or that an Underlying Issuer issue the requested Letter of Credit and to
have requested Issuing Lender to issue a Reimbursement Undertaking with respect
to such requested Letter of Credit if it is to be issued by an Underlying Issuer
(it being expressly acknowledged and agreed by each Borrower that such Borrower
is and shall be deemed to be an applicant (within the meaning of
Section 5-102(a)(2) of the Code) with respect to each Underlying Letter of
Credit).  Each request for the issuance of a Letter of Credit, or the amendment,
renewal, or extension of any outstanding Letter of Credit, shall be made in
writing by an Authorized Person and delivered to the Issuing Lender via hand
delivery, telefacsimile, or other electronic method of transmission reasonably
in advance of the requested date of issuance, amendment, renewal, or extension. 
Each such request shall be in form and substance reasonably satisfactory to the
Issuing Lender and shall specify (i) the amount of such U.S. Letter of Credit or
Foreign Letter of Credit, (ii) the date of issuance, amendment, renewal, or
extension of such U.S. Letter of Credit or Foreign Letter of Credit, (iii) the
expiration date of such U.S. Letter of Credit or Foreign Letter of Credit,
(iv) the name and address of the beneficiary of the U.S. Letter of Credit or
Foreign Letter of Credit, and (v) such other information (including, in the case
of an amendment, renewal, or extension, identification of the U.S. Letter of
Credit or Foreign Letter of Credit to be so amended, renewed, or extended) as
shall be necessary to prepare, amend, renew, or extend such Letter of Credit. 
Anything contained herein to the contrary notwithstanding, the Issuing Lender
may, but shall not be obligated to, issue or cause the issuance of a Letter of
Credit or to issue a Reimbursement Undertaking in respect of an Underlying
Letter of Credit, in either case, that supports the obligations of Parent or its
Subsidiaries in respect of an employment contract.  Each U.S. Borrower and
Foreign Borrower agrees that this Agreement (along with the terms of the
applicable application) will govern each Letter of Credit and its issuance.  The
Issuing Lender shall have no obligation to issue a Letter of Credit or a
Reimbursement Undertaking in respect of an Underlying Letter of Credit, in
either case, if any of the following would result after giving effect to the
requested issuance:

 

(i)                                     the U.S. Letter of Credit Usage would
exceed the U.S. Borrowing Base less the aggregate outstanding amount of U.S.
Advances, or

 

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(ii)                                  the Foreign Letter of Credit Usage would
exceed the Foreign Borrowing Base less the aggregate amount of Foreign Advances,
or

 

(iii)                               the U.S. Letter of Credit Usage would exceed
the U.S. Maximum Revolver Amount less the sum of (A) the aggregate amount of
U.S. Advances and (B) the Bank Product Reserve, or

 

(iv)                              the Foreign Letter of Credit Usage would
exceed the Foreign Maximum Revolver Amount less the sum of (A) the aggregate
amount of Foreign Advances and (B) the Bank Product Reserve, or

 

(v)                                 the Letter of Credit Usage would exceed
$20,000,000.

 

Each Letter of Credit shall be in form and substance reasonably acceptable to
the Issuing Lender, including the requirement that the amounts payable
thereunder must be payable in Dollars.  If Issuing Lender makes a payment under
a Letter of Credit or an Underlying Issuer makes a payment under an Underlying
Letter of Credit, the applicable Borrowers shall pay to Agent an amount equal to
the applicable Letter of Credit Disbursement on the date such Letter of Credit
Disbursement is made and, in the absence of such payment, the amount of the
Letter of Credit Disbursement immediately and automatically shall be deemed to
be a U.S. Advance or a Foreign Advance, as applicable, hereunder and, initially,
shall bear interest at the rate then applicable to Advances that are Base Rate
Loans.  If a Letter of Credit Disbursement is deemed to be an Advance hereunder,
the applicable Borrowers’ obligation to pay the amount of such Letter of Credit
Disbursement to Issuing Lender shall be discharged and replaced by the resulting
Advance.  Promptly following receipt by Agent of any payment from any applicable
Borrower pursuant to this paragraph, Agent shall distribute such payment to the
Issuing Lender or, to the extent that Lenders have made payments pursuant to
Section 2.11(b) to reimburse the Issuing Lender, then to such Lenders and the
Issuing Lender as their interests may appear.

 

(b)                                 Promptly following receipt of a notice of a
Letter of Credit Disbursement pursuant to Section 2.11(a), each Lender with a
Revolver Commitment agrees to fund its Pro Rata Share of any Advance deemed made
pursuant to Section 2.11(a) on the same terms and conditions as if the
applicable Administrative Borrower, on behalf of the applicable Borrowers, had
requested the amount thereof as a U.S. Advance or a Foreign Advance, as
applicable, and Agent shall promptly pay to Issuing Lender the amounts so
received by it from the Lenders.  By the issuance of a Letter of Credit or a
Reimbursement Undertaking (or an amendment to a Letter of Credit or a
Reimbursement Undertaking increasing the amount thereof) and without any further
action on the part of the Issuing Lender or the Lenders with Revolver
Commitments, the Issuing Lender shall be deemed to have granted to each Lender
with a Revolver Commitment, and each Lender with a Revolver Commitment shall be
deemed to have purchased, a participation in each Letter of Credit issued by
Issuing Lender and each Reimbursement Undertaking, in an amount equal to its Pro
Rata Share of such Letter of Credit or Reimbursement Undertaking, and each such
Lender agrees to pay to Agent, for the account of the Issuing Lender, such
Lender’s Pro Rata Share of any Letter of Credit Disbursement made by Issuing
Lender or an Underlying Issuer under the applicable Letter of Credit.  In
consideration and in furtherance of the foregoing, each Lender with a Revolver
Commitment hereby absolutely and unconditionally agrees to pay to Agent, for the
account of the Issuing Lender, such Lender’s Pro Rata Share of each Letter of
Credit Disbursement made by Issuing Lender or an Underlying Issuer and not
reimbursed by the applicable Borrowers on the date due as provided in
Section 2.11(a), or of any reimbursement payment required to be refunded to any
Borrower for any reason.  Each Lender with a Revolver Commitment acknowledges
and agrees that its obligation to deliver to Agent, for the account of the
Issuing Lender, an amount equal to its respective Pro Rata Share of each Letter
of Credit Disbursement pursuant to this Section 2.11(b) shall be absolute and
unconditional and such remittance shall be made notwithstanding the occurrence
or continuation of an Event of Default or Default or the failure to satisfy any
condition set forth in Section 3.  If any such Lender fails to make available to
Agent the amount of such Lender’s Pro Rata Share of a Letter of Credit
Disbursement as provided in this Section, such Lender shall be deemed to be a
Defaulting Lender and Agent

 

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(for the account of the Issuing Lender) shall be entitled to recover such amount
on demand from such Lender together with interest thereon at the Defaulting
Lender Rate until paid in full.

 

(c)                                  (i)                                     The
U.S. Borrowers hereby agree to indemnify, save, defend, and hold the Lender
Group and each Underlying Issuer harmless from any loss, cost, expense, or
liability, and reasonable attorneys fees incurred by Issuing Lender, any other
member of the Lender Group, or any Underlying Issuer arising out of or in
connection with any Reimbursement Undertaking or any Letter of Credit; provided,
however, that the U.S. Borrowers shall not be obligated hereunder to indemnify
for any loss, cost, expense, or liability that a court of competent jurisdiction
finally determines to have resulted from the gross negligence or willful
misconduct of the Issuing Lender, any other member of the Lender Group, or any
Underlying Issuer.  The U.S. Borrowers agree to be bound by the Underlying
Issuer’s regulations and interpretations of any Letter of Credit or by Issuing
Lender’s interpretations of any Reimbursement Undertaking even though this
interpretation may be different from any U.S. Borrower’s own, and each U.S.
Borrower understands and agrees that none of the Issuing Lender, the Lender
Group, or any Underlying Issuer shall be liable for any error, negligence, or
mistake, whether of omission or commission, in following any U.S. Borrower’s
instructions or those contained in the Letter of Credit or any modifications,
amendments, or supplements thereto.  Each U.S. Borrower understands that the
Reimbursement Undertakings may require Issuing Lender to indemnify the
Underlying Issuer for certain costs or liabilities arising out of claims by any
U.S. Borrower against such Underlying Issuer.  The U.S. Borrowers hereby agree
to indemnify, save, defend, and hold Issuing Lender and the other members of the
Lender Group harmless with respect to any loss, cost, expense (including
reasonable attorneys’ fees), or liability incurred by them as a result of the
Issuing Lender’s indemnification of an Underlying Issuer; provided, however,
that no U.S. Borrower shall be obligated hereunder to indemnify for any such
loss, cost, expense, or liability to the extent that it is caused by the gross
negligence or willful misconduct of the Issuing Lender or any other member of
the Lender Group.  Each U.S. Borrower hereby acknowledges and agrees that none
of the Issuing Lender, any other member of the Lender Group, or any Underlying
Issuer shall be responsible for delays, errors, or omissions resulting from the
malfunction of equipment in connection with any Letter of Credit.

 

(i)                                     The Foreign Borrowers hereby agree to
indemnify, save, defend, and hold the Lender Group and each Underlying Issuer
harmless from any loss, cost, expense, or liability, and reasonable attorneys’
fees incurred by Issuing Lender, any other member of the Lender Group, or any
Underlying Issuer arising out of or in connection with any Reimbursement
Undertaking, as applicable to a Foreign Letter of Credit, or any Foreign Letter
of Credit; provided, however, that the Foreign Borrowers shall not be obligated
hereunder to indemnify for any loss, cost, expense, or liability that a court of
competent jurisdiction finally determines to have resulted from the gross
negligence or willful misconduct of the Issuing Lender, any other member of the
Lender Group, or any Underlying Issuer.  The Foreign Borrowers agree to be bound
by the Underlying Issuer’s regulations and interpretations of any Foreign Letter
of Credit or by Issuing Lender’s interpretations of any Reimbursement
Undertaking, as applicable to a Foreign Letter of Credit, even though this
interpretation may be different from any Foreign Borrower’s own, and each
Foreign Borrower understands and agrees that none of the Issuing Lender, the
Lender Group, or any Underlying Issuer shall be liable for any error,
negligence, or mistake, whether of omission or commission, in following any
Foreign Borrower’s instructions or those contained in the Foreign Letter of
Credit or any modifications, amendments, or supplements thereto.  Each Foreign
Borrower understands that the Reimbursement Undertakings, as applicable to any
Foreign Letter of Credit, may require Issuing Lender to indemnify the Underlying
Issuer for certain costs or liabilities arising out of claims by any Foreign
Borrower against such Underlying Issuer.  The Foreign Borrowers hereby agree to
indemnify, save, defend, and hold Issuing Lender and the other members of the
Lender Group harmless with respect to any loss, cost, expense (including
reasonable attorneys fees), or liability incurred by them as a result of the
Issuing Lender’s indemnification of an Underlying Issuer; provided, however,
that no Foreign Borrower shall be obligated hereunder to indemnify for any such
loss, cost, expense, or liability to the extent that it is caused by the gross
negligence or willful misconduct of the Issuing Lender or any other member of
the Lender Group.  Each Foreign Borrower hereby acknowledges and agrees that
none of the Issuing Lender, any other member of the Lender Group, or any
Underlying Issuer shall be

 

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responsible for delays, errors, or omissions resulting from the malfunction of
equipment in connection with any Foreign Letter of Credit.

 

(d)                                 The Borrowers hereby authorize and direct
any Underlying Issuer to deliver to the Issuing Lender all instruments,
documents, and other writings and property received by such Underlying Issuer
pursuant to such Underlying Letter of Credit and to accept and rely upon the
Issuing Lender’s instructions with respect to all matters arising in connection
with such Underlying Letter of Credit and the related application.

 

(e)                                  Any and all issuance charges, usage
charges, commissions, fees, and costs incurred by the Issuing Lender relating to
Underlying Letters of Credit shall be Lender Group Expenses for purposes of this
Agreement and shall be reimbursable immediately by the applicable Borrowers to
Agent for the account of the Issuing Lender; it being acknowledged and agreed by
the Borrowers that, as of the Closing Date, the usage charge imposed by the
Underlying Issuer is 0.50% per annum times the undrawn amount of each Underlying
Letter of Credit and that the Underlying Issuer also imposes a schedule of
charges for amendments, extensions, drawings, and renewals.

 

(f)                                   If by reason of (i) any change after the
Closing Date in any Applicable Law, treaty, rule, or regulation or any change in
the interpretation or application thereof by any Governmental Authority, or
(ii) compliance by the Issuing Lender, any other member of the Lender Group, or
Underlying Issuer with any direction, request, or requirement (irrespective of
whether having the force of law) of any Governmental Authority or monetary
authority including, Regulation D of the Federal Reserve Board as from time to
time in effect (and any successor thereto):

 

(i)                                     any reserve, deposit, or similar
requirement is or shall be imposed or modified in respect of any Letter of
Credit issued or caused to be issued hereunder or hereby, or

 

(ii)                                  there shall be imposed on the Issuing
Lender, any other member of the Lender Group, or Underlying Issuer any other
condition regarding any Letter of Credit or Reimbursement Undertaking,

 

and the result of the foregoing is to increase, directly or indirectly, the cost
to the Issuing Lender, any other member of the Lender Group, or an Underlying
Issuer of issuing, making, guaranteeing, or maintaining any Reimbursement
Undertaking or Letter of Credit or to reduce the amount receivable in respect
thereof, then, and in any such case, Agent may, at any time within a reasonable
period after the additional cost is incurred or the amount received is reduced,
notify the applicable Administrative Borrower, and the U.S. Borrowers or Foreign
Borrowers, as applicable, shall pay within 30 days after demand therefor, such
amounts as Agent may specify (by delivery of a certificate setting forth the
calculation of such amounts in reasonable detail, which shall be binding on the
Borrowers absent manifest error) to be necessary to compensate the Issuing
Lender, any other member of the Lender Group, or an Underlying Issuer for such
additional cost or reduced receipt, together with interest on such amount from
the date of such demand until payment in full thereof at the rate then
applicable to Base Rate Loans hereunder; provided, however, that the Borrowers
shall not be required to provide any compensation pursuant to this
Section 2.11(f) for any such amounts incurred more than 180 days prior to the
date on which the demand for payment of such amounts is first made to
Administrative Borrower; provided further, however, that if an event or
circumstance giving rise to such amounts is retroactive, then the 180-day period
referred to above shall be extended to include the period of retroactive effect
thereof.  The determination by Agent of any amount due pursuant to this
Section 2.11(f), as set forth in a certificate setting forth the calculation
thereof in reasonable detail, shall, in the absence of manifest or demonstrable
error, be final and conclusive and binding on all of the parties hereto.

 

2.12.                     LIBOR Option.

 

(a)                                 Interest and Interest Payment Dates.  In
lieu of having interest charged at the rate based upon the Base Rate, the
Borrowers shall have the option, subject to Section 2.12(b) below (the “LIBOR

 

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Option”), to have interest on all or a portion of the Advances be charged
(whether at the time when made (unless otherwise provided herein), upon
conversion from a Base Rate Loan to a LIBOR Rate Loan, or upon continuation of a
LIBOR Rate Loan as a LIBOR Rate Loan) at a rate of interest based upon the LIBOR
Rate.  Interest on LIBOR Rate Loans shall be payable on the earliest of (i) the
last day of the Interest Period applicable thereto; (ii) the date on which all
or any portion of the Obligations are accelerated pursuant to the terms hereof,
or (iii) the date on which this Agreement is terminated pursuant to the terms
hereof.  On the last day of each applicable Interest Period, unless U.S.
Administrative Borrower properly has exercised the LIBOR Option with respect
thereto, the interest rate applicable to such LIBOR Rate Loan automatically
shall convert to the rate of interest then applicable to Base Rate Loans of the
same type hereunder.  At any time that an Event of Default has occurred and is
continuing, the Borrowers no longer shall have the option to request that
Advances bear interest at a rate based upon the LIBOR Rate.

 

(b)                                 LIBOR Election.

 

(i)                                     Either Administrative Borrower, on
behalf of the applicable Borrowers, may, at any time and from time to time, so
long as no Event of Default has occurred and is continuing, elect to exercise
the LIBOR Option by notifying Agent prior to 2:00 p.m. (New York time) at least
3 Business Days prior to the commencement of the proposed Interest Period (the
“LIBOR Deadline”).  Notice of such Administrative Borrower’s election of the
LIBOR Option for a permitted portion of the Advances and an Interest Period
pursuant to this Section shall be made by delivery to Agent of a LIBOR Notice
received by Agent before the LIBOR Deadline, or by telephonic notice received by
Agent before the LIBOR Deadline (to be confirmed by delivery to Agent of a LIBOR
Notice received by Agent prior to 5:00 p.m. (New York time) on the same day). 
Promptly upon its receipt of each such LIBOR Notice, Agent shall provide a copy
thereof to each of the affected Lenders.

 

(ii)                                  Each LIBOR Notice shall be irrevocable and
binding on the applicable Borrowers.  In connection with each U.S. Advance
constituting a LIBOR Rate Loan, the U.S. Borrowers shall indemnify, defend, and
hold Agent and the Lenders harmless against any loss, cost, or expense actually
incurred by Agent or any Lender as a result of (A) the payment of any principal
of any U.S. Advance constituting a LIBOR Rate Loan other than on the last day of
an Interest Period applicable thereto (including as a result of an Event of
Default), (B) the conversion of any U.S. Advance constituting a LIBOR Rate Loan
other than on the last day of the Interest Period applicable thereto, or (C) the
failure to borrow, convert, continue or prepay any U.S. Advance constituting a
LIBOR Rate Loan on the date specified in any LIBOR Notice delivered pursuant
hereto (such losses, costs, or expenses, “U.S. Funding Losses”).  A certificate
of Agent or a Lender delivered to U.S. Administrative Borrower setting forth in
reasonable detail any amount or amounts that Agent or such Lender is entitled to
receive pursuant to this Section 2.12 shall be conclusive absent manifest
error.  The U.S. Borrowers shall pay such amount to Agent or the Lender, as
applicable, within 30 days of the date of its receipt of such certificate.  In
connection with each Foreign Advance constituting a LIBOR Rate Loan, the Foreign
Borrowers shall indemnify, defend, and hold Agent and the Lenders harmless
against any loss, cost, or expense actually incurred by Agent or any Lender as a
result of (A) the payment of any principal of any Foreign Advance constituting a
LIBOR Rate Loan other than on the last day of an Interest Period applicable
thereto (including as a result of an Event of Default), (B) the conversion of
any Foreign Advance constituting a LIBOR Rate Loan other than on the last day of
the Interest Period applicable thereto, or (C) the failure to borrow, convert,
continue or prepay any Foreign Advance constituting a LIBOR Rate Loan on the
date specified in any LIBOR Notice delivered pursuant hereto (such losses,
costs, or expenses, “Foreign Funding Losses” and together with U.S. Funding
Losses, “Funding Losses”).  A certificate of Agent or a Lender delivered to
Foreign Administrative Borrower setting forth in reasonable detail any amount or
amounts that Agent or such Lender is entitled to receive pursuant to this
Section 2.12 shall be conclusive absent manifest error.  The Foreign Borrowers
shall pay such amount to Agent or the Lender, as applicable, within 30 days of
the date of its receipt of such certificate.  For the avoidance of doubt, the
Borrowers shall have no liability for U.S. Funding Losses or Foreign Funding
Losses that may arise by virtue of any Base Rate Loan accruing interest at a
rate calculated in reference to the Base LIBOR Rate pursuant to clause (b) of
the definition of “Base Rate.”  If a payment of a LIBOR Rate Loan on a day other
than the last day of the

 

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applicable Interest Period would result in a Funding Loss, Agent may, in its
sole discretion at the request of the applicable Administrative Borrower, hold
the amount of such payment as cash collateral in support of the applicable
Obligations until the last day of such Interest Period and apply such amounts to
the payment of the applicable LIBOR Rate Loan on such last day, it being agreed
that Agent has no obligation to so defer the application of payments to any
LIBOR Rate Loan and that, in the event that Agent does not defer such
application, the applicable Borrowers shall be obligated to pay any resulting
Funding Losses.

 

(iii)                               The Borrowers shall have not more than 7
LIBOR Rate Loans in effect at any given time.  The Borrowers only may exercise
the LIBOR Option for proposed LIBOR Rate Loans of at least $1,000,000.

 

(c)                                  Conversion.  The Borrowers may convert
LIBOR Rate Loans to Base Rate Loans at any time; provided, however, that in the
event that LIBOR Rate Loans are converted or prepaid on any date that is not the
last day of the Interest Period applicable thereto, including as a result of any
automatic prepayment through the required application by Agent of proceeds of
any Loan Parties’ Collections in accordance with Section 2.4(b) or for any other
reason, including early termination of the term of this Agreement or
acceleration of all or any portion of the Obligations pursuant to the terms
hereof, the U.S. Borrowers and the Foreign Borrowers shall indemnify, defend,
and hold Agent and the Lenders and (without duplication) their Participants
harmless against any and all U.S. Funding Losses and Foreign Funding Losses, as
applicable, in accordance with Section 2.12(b)(ii).

 

(d)                                 Special Provisions Applicable to LIBOR Rate.

 

(i)                                     The LIBOR Rate may be adjusted by Agent
with respect to any Lender on a prospective basis to take into account any
additional or increased costs to such Lender of maintaining or obtaining any
eurodollar deposits or increased costs, in each case, due to changes in
Applicable Law occurring subsequent to the commencement of the then applicable
Interest Period, including changes in tax laws (except changes of general
applicability in corporate income tax laws) and changes in the reserve
requirements imposed by the Board of Governors of the Federal Reserve System (or
any successor), excluding the Reserve Percentage, which additional or increased
costs would increase the cost of funding or maintaining loans bearing interest
at the LIBOR Rate.  In any such event, the affected Lender shall give the
applicable Administrative Borrower and Agent notice of such a determination and
adjustment and Agent promptly shall transmit the notice to each other Lender
and, upon its receipt of the notice from the affected Lender, the applicable
Administrative Borrower may, by notice to such affected Lender (y) require such
Lender to furnish to the applicable Administrative Borrower a statement setting
forth the basis for adjusting such LIBOR Rate and the method for determining the
amount of such adjustment, or (z) repay the LIBOR Rate Loans with respect to
which such adjustment is made (together with any amounts due under
Section 2.12(b)(ii)).

 

(ii)                                  In the event that any change in market
conditions or any law, regulation, treaty, or directive, or any change therein
or in the interpretation or application thereof, shall at any time after the
date hereof, in the reasonable opinion of any Lender, make it unlawful or
impractical for such Lender to fund or maintain LIBOR Rate Loans or to continue
such funding or maintaining, or to determine or charge interest rates at the
LIBOR Rate, such Lender shall give notice of such changed circumstances to Agent
and U.S. Administrative Borrower and Agent promptly shall transmit the notice to
each other Lender and (y) in the case of any LIBOR Rate Loans of such Lender
that are outstanding, the date specified in such Lender’s notice shall be deemed
to be the last day of the Interest Period of such LIBOR Rate Loans, and interest
upon the LIBOR Rate Loans of such Lender thereafter shall accrue interest at the
rate then applicable to Base Rate Loans, and (z) the Borrowers shall not be
entitled to elect the LIBOR Option until such Lender determines that it would no
longer be unlawful or impractical to do so.

 

(e)                                  No Requirement of Matched Funding. 
Anything to the contrary contained herein notwithstanding, neither Agent, nor
any Lender, nor any of their Participants, is required actually to acquire

 

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eurodollar deposits to fund or otherwise match fund any Obligation as to which
interest accrues at the LIBOR Rate.

 

2.13.                     Capital Requirements; Replacement of Certain Lenders.

 

(a)                                 If, after the date hereof, any Lender
determines that (i) the adoption of or change in any law, rule, regulation or
guideline regarding capital requirements for banks or bank holding companies, or
any change in the interpretation or application thereof by any Governmental
Authority charged with the administration thereof, or (ii) compliance by such
Lender or its parent bank holding company with any guideline, request or
directive of any such entity regarding capital adequacy (whether or not having
the force of law), has the effect (taking into account the Reserve Percentage
and other costs previously included in the definition of LIBOR Rate) of reducing
the return on such Lender’s or such holding company’s capital as a consequence
of such Lender’s Commitments hereunder to a level below that which such Lender
or such holding company could have achieved but for such adoption, change, or
compliance (taking into consideration such Lender’s or such holding company’s
then existing policies with respect to capital adequacy and assuming the full
utilization of such entity’s capital) by any amount deemed by such Lender to be
material, then such Lender may notify U.S. Administrative Borrower and Agent
thereof.  Following receipt of such notice, the applicable Borrowers agree to
pay such Lender on demand the amount of such reduction of return of capital as
and when such reduction is determined, payable within 30 days after presentation
by such Lender of a statement in the amount and setting forth in reasonable
detail such Lender’s calculation thereof and the assumptions upon which such
calculation was based (which statement shall be deemed true and correct absent
manifest error).  In determining such amount, such Lender may use any reasonable
averaging and attribution methods.  Failure or delay on the part of any Lender
to demand compensation pursuant to this Section shall not constitute a waiver of
such Lender’s right to demand such compensation; provided that the Borrowers
shall not be required to compensate a Lender pursuant to this Section for any
reductions in return incurred more than 180 days prior to the date that such
Lender notifies U.S. Administrative Borrower of such law, rule, regulation or
guideline giving rise to such reductions and of such Lender’s intention to claim
compensation therefor; provided further,  that if such claim arises by reason of
the adoption of or change in any law, rule, regulation or guideline that is
retroactive, then the 180-day period referred to above shall be extended to
include the period of retroactive effect thereof.

 

(b)                                 If any Lender requests additional or
increased costs referred to in Section 2.12(d)(i) or amounts under
Section 2.13(a) or delivers a notice under Section 2.12(d)(ii) (any such Lender,
an “Affected Lender”), then, if requested by the applicable Administrative
Borrower to do so, such Affected Lender shall use reasonable efforts to promptly
designate a one of its other lending offices or to assign its rights and
obligations hereunder to another of its offices or branches, if (i) in the
reasonable judgment of such Affected Lender, such designation or assignment
would eliminate or reduce amounts payable pursuant to Section 2.12(d)(i) or
Section 2.13(a) or not require the delivery of a notice pursuant to
Section 2.12(d)(ii), as applicable, and (ii) in the reasonable judgment of such
Affected Lender, such designation or assignment would not subject it to any
material unreimbursed cost or expense and would not otherwise be materially
disadvantageous to it.  If the applicable Administrative Borrower requests that
an Affected Lender take such actions, the applicable Borrowers agree to pay all
reasonable out-of-pocket costs and expenses incurred by such Affected Lender in
connection with any such designation or assignment.  If, (x) after such
reasonable efforts, such Affected Lender does not so designate one of its other
lending offices or assign its rights to another of its offices or branches so as
to eliminate the Borrowers’ obligation to pay any future amounts to such
Affected Lender pursuant to Section 2.12(d)(i) or Section 2.13(a) or eliminate
the restrictions with respect to LIBOR Rate Loans referenced in the notice
delivered pursuant to Section 2.12(d)(ii), as applicable or (y) any Lender is a
Deteriorating Lender, then the applicable Administrative Borrower (without
prejudice to any amounts then due to such Affected Lender under
Section 2.12(d)(i) or Section 2.13(a), as applicable) may, unless prior to the
effective date of any such assignment the Affected Lender withdraws its request
for such additional amounts under Section 2.12(d)(i) or Section 2.13(a) or its
notice issued under Section 2.12(d)(ii), as applicable, seek one or more
substitute Lenders reasonably acceptable to Agent to purchase the Obligations
owed to such Affected Lender or Deteriorating Lender (as applicable) and such
Affected Lender’s or

 

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Deteriorating Lender’s (as applicable) Commitments hereunder (each such
substitute Lender, a “Replacement Lender”), and if such Replacement
Lender(s) agree(s) to such purchase, such Affected Lender or Deteriorating
Lender (as applicable) shall assign to the Replacement Lender(s) its Obligations
and Commitments, pursuant to an Assignment and Acceptance, and upon such
purchase by the Replacement Lender(s), such Replacement Lender(s) shall each be
deemed to be a “Lender” for purposes of this Agreement and such Affected Lender
or Deteriorating Lender (as applicable) shall cease to be a “Lender” for
purposes of this Agreement.  In connection with the arrangement of such
Replacement Lender(s), the Affected Lender or Deteriorating Lender (as
applicable) shall have no right to refuse to be replaced hereunder, and agrees
to execute and deliver a completed form of Assignment and Acceptance in favor of
the Replacement Lender(s) (and agrees that it shall be deemed to have executed
and delivered such document if it fails to do so) subject only to being repaid
its share of the outstanding Obligations without any premium or penalty of any
kind whatsoever.

 

2.14.                     Joint and Several Liability of Borrowers; Foreign
Borrowers Not Liable for U.S. Obligations.

 

(a)                                 Each U.S. Borrower hereby agrees as follows:

 

(i)                                     Each U.S. Borrower is accepting joint
and several liability hereunder and under the other Loan Documents in
consideration of the financial accommodations to be provided by the Lender Group
under this Agreement, for the mutual benefit, directly and indirectly, of each
U.S. Borrower and in consideration of the undertakings of the other U.S.
Borrowers to accept joint and several liability for the Obligations.

 

(ii)                                  Each U.S. Borrower, jointly and severally,
hereby irrevocably and unconditionally accepts, not merely as a surety but also
as a co-debtor, joint and several liability with the other U.S. Borrowers, with
respect to the payment and performance of all of the Obligations (including any
Obligations arising under this Section 2.14(a)), it being the intention of the
parties hereto that all the Obligations shall be the joint and several
obligations of each U.S. Borrower without preferences or distinction among them.

 

(iii)                               If and to the extent that any U.S. Borrower
shall fail to make any payment with respect to any of the Obligations as and
when due or to perform any of the Obligations in accordance with the terms
thereof (including any applicable grace period or notice requirements), then in
each such event the other U.S. Borrowers will make such payment with respect to,
or perform, such Obligation.

 

(iv)                              The Obligations of each U.S. Borrower under
the provisions of this Section 2.14(a) constitute the absolute and
unconditional, full recourse Obligations of each U.S. Borrower enforceable
against each U.S. Borrower to the full extent of its properties and assets,
irrespective of the validity, regularity or enforceability of this Agreement or
any other circumstances whatsoever.

 

(v)                                 Except as otherwise expressly provided in
any applicable Loan Document, to the extent permitted by Applicable Law, each
U.S. Borrower hereby waives notice of acceptance of its joint and several
liability, notice of any Advances or Letters of Credit issued under or pursuant
to this Agreement, notice of the occurrence of any Default, Event of Default, or
of any demand for any payment under this Agreement, notice of any action at any
time taken or omitted by Agent or Lenders under or in respect of any of the
Obligations, any requirement of diligence or to mitigate damages and, generally,
to the extent permitted by Applicable Law, all demands, notices and other
formalities of every kind in connection with this Agreement (except as otherwise
provided in this Agreement or any other applicable Loan Document).  To the
extent permitted by Applicable Law, each U.S. Borrower hereby assents to, and
waives notice of, any extension or postponement of the time for the payment of
any of the Obligations, the acceptance of any payment of any of the Obligations,
the acceptance of any partial payment thereon, any waiver, consent or other
action or acquiescence by Agent or Lenders at any time or times in respect of
any default by any U.S. Borrower in the performance or satisfaction of any term,
covenant, condition or provision of this Agreement, any and all other

 

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indulgences whatsoever by Agent or Lenders in respect of any of the Obligations,
and the taking, addition, substitution or release, in whole or in part, at any
time or times, of any security for any of the Obligations or the addition,
substitution or release, in whole or in part, of any U.S. Borrower.  Without
limiting the generality of the foregoing, to the extent permitted by Applicable
Law, each U.S. Borrower assents to any other action or delay in acting or
failure to act on the part of Agent or any Lender with respect to the failure by
any U.S. Borrower to comply with any of its respective Obligations, including,
without limitation, any failure strictly or diligently to assert any right or to
pursue any remedy or to comply fully with Applicable Laws or regulations
thereunder, which might, but for the provisions of this Section 2.14(a) afford
grounds for terminating, discharging or relieving any U.S. Borrower, in whole or
in part, from any of its Obligations under this Section 2.14(a), it being the
intention of each U.S. Borrower that, so long as any of the Obligations
hereunder remain unsatisfied, the Obligations of each Borrower under this
Section 2.14(a) shall not be discharged except by performance and then only to
the extent of such performance.  The Obligations of each Borrower under this
Section 2.14(a) shall not be diminished or rendered unenforceable by any winding
up, reorganization, arrangement, liquidation, reconstruction or similar
proceeding with respect to any Borrower or Agent or any Lender.

 

(vi)                              Each U.S. Borrower represents and warrants to
Agent and Lenders that such U.S. Borrower is currently informed of the financial
condition of the other Borrowers and of all other circumstances which a diligent
inquiry would reveal and which bear upon the risk of nonpayment of the
Obligations.  Each U.S. Borrower further represents and warrants to Agent and
Lenders that such U.S. Borrower has read and understands the terms and
conditions of the Loan Documents.  Each U.S. Borrower hereby covenants that such
U.S. Borrower will continue to keep informed of the other Borrowers’ financial
condition, the financial condition of other guarantors, if any, and of all other
circumstances which bear upon the risk of nonpayment or nonperformance of the
Obligations.

 

(vii)                           Each U.S. Borrower waives all rights and
defenses arising out of an election of remedies by Agent or any Lender, even
though that election of remedies, such as a nonjudicial foreclosure with respect
to security for a guaranteed obligation, has destroyed Agent’s or such Lender’s
rights of subrogation and reimbursement against any Borrower by the operation of
Section 580(d) of the California Code of Civil Procedure, any comparable
statute, or otherwise.

 

(viii)                        Each U.S. Borrower waives all rights and defenses
that such Borrower may have because the Obligations are or become secured by
Real Property.  This means, among other things:

 

(A)                               Agent and Lenders may collect from such U.S.
Borrower without first foreclosing on any Real Property Collateral or personal
property Collateral pledged by Borrowers.

 

(B)                               If Agent or any Lender forecloses on any Real
Property Collateral pledged by any Borrower or any Guarantor:

 

(1)                                 the amount of the Obligations may be reduced
only by the price for which such Collateral is sold at the foreclosure sale,
even if such Collateral is worth more than the sale price; and

 

(2)                                 Agent and Lenders may collect from such U.S.
Borrower even if Agent or Lenders, by foreclosing on the Real Property
Collateral, has destroyed any right such U.S. Borrower may have to collect from
the other Borrowers.  This is an unconditional and irrevocable waiver of any
rights and defenses such U.S. Borrower may have because the Obligations are
secured by Real Property.  These rights and defenses include, but are not
limited to, any rights or defenses based upon Section 580a, 580b, 580d or 726 of
the California Code of Civil Procedure or any comparable statutes.  As provided
in Section 12(a), this Agreement shall be governed by, and construed in
accordance with, the laws of the State of New York without regard to conflict of
law principles thereof.  The foregoing provisions are included solely

 

23

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out of an abundance of caution and shall not be construed to mean that any of
the above referenced provisions of California law are in any way applicable to
this Agreement or the U.S. Obligations.

 

(ix)          The provisions of this Section 2.14(a) are made for the benefit of
Agent, Lenders and their respective successors and permitted assigns, and may be
enforced by it or them from time to time against any or all U.S. Borrowers as
often as occasion therefor may arise and without requirement on the part of
Agent, any Lender, any of their respective successors or permitted assigns first
to marshal any of its or their claims or to exercise any of its or their rights
against any Borrower or to exhaust any remedies available to it or them against
any U.S. Borrower or to resort to any other source or means of obtaining payment
of any of the Obligations hereunder or to elect any other remedy.  The
provisions of this Section 2.14(a) shall remain in effect until all of the
Obligations shall have been paid in full in accordance with the terms of this
Agreement.  If at any time, any payment, or any part thereof, made in respect of
any of the Obligations, is rescinded or must otherwise be restored or returned
by Agent or any Lender upon the insolvency, bankruptcy or reorganization of any
Borrower, or otherwise, the provisions of this Section 2.14(a) will forthwith be
reinstated in effect, as though such payment had not been made.

 

(x)           Until the Obligations have been paid in full and all of the
Commitments have been terminated, each U.S. Borrower hereby agrees that it will
not enforce any of its rights of contribution or subrogation against any other
U.S. Borrower with respect to any liability incurred by it hereunder or under
any of the other Loan Documents, any payments made by it to Agent or any Lender
with respect to any of the Obligations or any collateral security therefor until
such time as all of the Obligations have been paid in full in cash.  Any claim
which any U.S. Borrower may have against any other Borrower with respect to any
payments to Agent or any Lender hereunder or under any other Loan Documents are
hereby expressly made subordinate and junior in right of payment, without
limitation as to any increases in the Obligations arising hereunder or
thereunder, to the prior payment in full in cash of the Obligations and, in the
event of any insolvency, bankruptcy, receivership, liquidation, reorganization
or other similar proceeding under the laws of any jurisdiction relating to any
U.S. Borrower, its debts or its assets, whether voluntary or involuntary, all
such Obligations shall be paid in full in cash before any payment or
distribution of any character, whether in cash, securities or other property,
shall be made to any other U.S. Borrower therefor.

 

(xi)          Each U.S. Borrower hereby agrees that, after the occurrence and
during the continuance of any Event of Default, the payment of any amounts due
with respect to the Indebtedness owing by any Borrower to any other Borrower is
hereby subordinated to the prior payment in full in cash of the Obligations. 
Each U.S. Borrower hereby agrees that after the occurrence and during the
continuance of any Event of Default, such U.S. Borrower will not demand, sue for
or otherwise attempt to collect any indebtedness of any other Borrower owing to
such U.S. Borrower until the Obligations shall have been paid in full in cash. 
If, notwithstanding the foregoing sentence, such U.S. Borrower shall collect,
enforce or receive any amounts in respect of such Indebtedness, such amounts
shall be collected, enforced and received by such U.S. Borrower as trustee for
Agent, and such U.S. Borrower shall deliver any such amounts to Agent for
application to the U.S. Obligations in accordance with Section 2.4(b).

 

(b)           Each Foreign Borrower hereby agrees as follows:

 

(i)            Each Foreign Borrower (other than Stream Canada) is accepting
joint and several liability hereunder and under the other Loan Documents in
consideration of the financial accommodations to be provided by the Lender Group
under this Agreement, for the mutual benefit, directly and indirectly, of each
Foreign Borrower and in consideration of the undertakings of the other Foreign
Borrowers (other than Stream Canada) to accept joint and several liability for
the Foreign Obligations.

 

(ii)           Each Foreign Borrower (other than Stream Canada), jointly and
severally, hereby irrevocably and unconditionally accepts, not merely as a
surety but also as a co-debtor (except for Stream Canada), joint and several
liability with the other Foreign Borrowers, with respect to the payment and
performance of all of the Foreign Obligations (including any Foreign Obligations
arising under this

 

24

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Section 2.14(b)), it being the intention of the parties hereto that all the
Foreign Obligations shall be the joint and several obligations of each Foreign
Borrower (other than Stream Canada) without preferences or distinction among
them.

 

(iii)          If and to the extent that any Foreign Borrower shall fail to make
any payment with respect to any of the Foreign Obligations as and when due or to
perform any of the Foreign Obligations in accordance with the terms thereof
(including any applicable grace period or notice requirements), then in each
such event the other Foreign Borrowers (other than Stream Canada) will make such
payment with respect to, or perform, such Foreign Obligation.

 

(iv)          The Foreign Obligations of each Foreign Borrower under the
provisions of this Section 2.14(b) constitute the absolute and unconditional,
full recourse Foreign Obligations of each Foreign Borrower (other than Stream
Canada) enforceable against each Foreign Borrower (other than Stream Canada) to
the full extent of its properties and assets, irrespective of the validity,
regularity or enforceability of this Agreement or any other circumstances
whatsoever (other than satisfaction in full of the Foreign Obligations) which
might otherwise constitute a legal or equitable discharge of the Obligations of
any Foreign Borrower (other than Stream Canada) pursuant to this Section
2.14(b).

 

(v)           The Foreign Obligations of Stream Canada under the provisions of
this Section 2.14(b) constitute the absolute and unconditional, full recourse
Foreign Obligations of Stream Canada enforceable against Stream Canada to the
full extent of its properties and assets, irrespective of the validity,
regularity or enforceability of this Agreement or any other circumstances
whatsoever (other than payment and satisfaction in full of its Foreign
Obligations) which might otherwise constitute a legal or equitable discharge of
the Obligations of Stream Canada pursuant to this Section 2.14(b).

 

(vi)          Except as otherwise expressly provided in any applicable Loan
Document, to the extent permitted by Applicable Law, each Foreign Borrower
hereby waives notice of acceptance of its joint and several liability (if
applicable), notice of any Foreign Advances or Foreign Letters of Credit issued
under or pursuant to this Agreement, notice of the occurrence of any Default,
Event of Default, or of any demand for any payment under this Agreement, notice
of any action at any time taken or omitted by Agent or Lenders under or in
respect of any of the Foreign Obligations, any requirement of diligence or to
mitigate damages and, generally, to the extent permitted by Applicable Law, all
demands, notices and other formalities of every kind in connection with this
Agreement (except as otherwise provided in this Agreement or any other
applicable Loan Document).  To the extent permitted by Applicable Law, each
Foreign Borrower hereby assents to, and waives notice of, any extension or
postponement of the time for the payment of any of the Foreign Obligations, the
acceptance of any payment of any of the Foreign Obligations, the acceptance of
any partial payment thereon, any waiver, consent or other action or acquiescence
by Agent or Lenders at any time or times in respect of any default by any
Foreign Borrower in the performance or satisfaction of any term, covenant,
condition or provision of this Agreement, any and all other indulgences
whatsoever by Agent or Lenders in respect of any of the Foreign Obligations, and
the taking, addition, substitution or release, in whole or in part, at any time
or times, of any security for any of the Foreign Obligations or the addition,
substitution or release, in whole or in part, of any Foreign Borrower.  Without
limiting the generality of the foregoing, to the extent permitted by Applicable
Law, each Foreign Borrower assents to any other action or delay in acting or
failure to act on the part of Agent or any Lender with respect to the failure by
any Foreign Borrower to comply with any of its respective Foreign Obligations,
including, without limitation, any failure strictly or diligently to assert any
right or to pursue any remedy or to comply fully with Applicable Laws or
regulations thereunder, which might, but for the provisions of this
Section 2.14(b) afford grounds for terminating, discharging or relieving any
Foreign Borrower, in whole or in part, from any of its Foreign Obligations under
this Section 2.14(b), it being the intention of each Foreign Borrower that, so
long as any of the Foreign Obligations hereunder remain unsatisfied, the Foreign
Obligations of each Foreign Borrower under this Section 2.14(b) shall not be
discharged except by performance and then only to the extent of such
performance.  The Foreign Obligations of each Foreign Borrower under this
Section 2.14(b) shall not be

 

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diminished or rendered unenforceable by any winding up, reorganization,
arrangement, liquidation, reconstruction or similar proceeding with respect to
any Foreign Borrower or Agent or any Lender.

 

(vii)         Each Foreign Borrower represents and warrants to Agent and Lenders
that such Foreign Borrower is currently informed of the financial condition of
the other Foreign Borrowers and of all other circumstances which a diligent
inquiry would reveal and which bear upon the risk of nonpayment of the Foreign
Obligations.  Each Foreign Borrower further represents and warrants to Agent and
Lenders that such Foreign Borrower has read and understands the terms and
conditions of the Loan Documents.  Each Foreign Borrower hereby covenants that
such Foreign Borrower will continue to keep informed of the other Foreign
Borrowers’ financial condition, the financial condition of other guarantors, if
any, and of all other circumstances which bear upon the risk of nonpayment or
nonperformance of the Foreign Obligations.

 

(viii)        Each Foreign Borrower waives all rights and defenses arising out
of an election of remedies by Agent or any Lender, even though that election of
remedies, such as a nonjudicial foreclosure (which term in this
Section 2.14(b) shall include a power of sale) with respect to security for a
guaranteed obligation, has destroyed Agent’s or such Lender’s rights of
subrogation and reimbursement against any Foreign Borrower by the operation of
Section 580(d) of the California Code of Civil Procedure, any comparable
statute, or otherwise.

 

(ix)          Each Foreign Borrower waives all rights and defenses that such
Foreign Borrower may have because the Foreign Obligations are or become secured
by Real Property.  This means, among other things:

 

(A)          Agent and Lenders may collect from such Foreign Borrower without
first foreclosing on any Real Property Collateral or personal property
Collateral pledged by Foreign Borrowers.

 

(B)          If Agent or any Lender forecloses on any Real Property Collateral
pledged by any Foreign Borrower or any Guarantor:

 

(1)           the amount of the Foreign Obligations may be reduced only by the
price for which such Collateral is sold at the foreclosure sale, even if such
Collateral is worth more than the sale price; and

 

(2)           Agent and Lenders may collect from such Foreign Borrower even if
Agent or Lenders, by foreclosing on the Real Property Collateral, has destroyed
any right such Foreign Borrower may have to collect from the other Foreign
Borrowers.  This is an unconditional and irrevocable waiver of any rights and
defenses such Foreign Borrower may have because the Foreign Obligations are
secured by Real Property.  These rights and defenses include, but are not
limited to, any rights or defenses based upon Section 580a, 580b, 580d or 726 of
the California Code of Civil Procedure or any comparable statutes.  As provided
in Section 12(a), this Agreement shall be governed by, and construed in
accordance with, the laws of the State of New York without regard to conflict of
law principles thereof.  The foregoing provisions are included solely out of an
abundance of caution and shall not be construed to mean that any of the above
referenced provisions of California law are in any way applicable to this
Agreement or the Foreign Obligations.

 

(x)           The provisions of this Section 2.14(b) are made for the benefit of
Agent, Lenders and their respective successors and permitted assigns, and may be
enforced by it or them from time to time against any or all Foreign Borrowers as
often as occasion therefor may arise and without requirement on the part of
Agent, any Lender, any of their respective successors or permitted assigns first
to marshal any of its or their claims or to exercise any of its or their rights
against any Foreign Borrower or to exhaust any remedies available to it or them
against any Foreign Borrower or to resort to any other source or means of
obtaining payment of any of the Foreign Obligations hereunder or to elect any
other remedy.  The provisions of this

 

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Section 2.14(b) shall remain in effect until all of the Foreign Obligations
shall have been paid in full in accordance with the terms of this Agreement.  If
at any time, any payment, or any part thereof, made in respect of any of the
Foreign Obligations, is rescinded or must otherwise be restored or returned by
Agent or any Lender upon the insolvency, bankruptcy or reorganization of any
Foreign Borrower, or otherwise, the provisions of this Section 2.14(b) will
forthwith be reinstated in effect, as though such payment had not been made.

 

(xi)          Until the Foreign Obligations have been paid in full and all of
the Commitments have been terminated, each Foreign Borrower hereby agrees that
it will not enforce any of its rights of contribution or subrogation against any
other Foreign Borrower with respect to any liability incurred by it hereunder or
under any of the other Loan Documents, any payments made by it to Agent or any
Lender with respect to any of the Foreign Obligations or any collateral security
therefor until such time as all of the Foreign Obligations have been paid in
full in cash.  Any claim which any Foreign Borrower may have against any other
Foreign Borrower with respect to any payments to Agent or any Lender hereunder
or under any other Loan Documents are hereby expressly made subordinate and
junior in right of payment, without limitation as to any increases in the
Foreign Obligations arising hereunder or thereunder, to the prior payment in
full in cash of the Foreign Obligations and, in the event of any insolvency,
bankruptcy, receivership, liquidation, reorganization or other similar
proceeding under the laws of any jurisdiction relating to any Foreign Borrower,
its debts or its assets, whether voluntary or involuntary, all such Foreign
Obligations shall be paid in full in cash before any payment or distribution of
any character, whether in cash, securities or other property, shall be made to
any other Foreign Borrower therefor.

 

(xii)         Each Foreign Borrower hereby agrees that, after the occurrence and
during the continuance of any Event of Default, the payment of any amounts due
with respect to the Indebtedness owing by any Foreign Borrower to any other
Foreign Borrower is hereby subordinated to the prior payment in full in cash of
the Foreign Obligations.  Each Foreign Borrower hereby agrees that after the
occurrence and during the continuance of any Event of Default, such Foreign
Borrower will not demand, sue for or otherwise attempt to collect any
Indebtedness of any other Foreign Borrower owing to such Foreign Borrower until
the Foreign Obligations shall have been paid in full in cash.  If,
notwithstanding the foregoing sentence, such Foreign Borrower shall collect,
enforce or receive any amounts in respect of such Indebtedness, such amounts
shall be collected, enforced and received by such Foreign Borrower as trustee
for Agent, and such Foreign Borrower shall deliver any such amounts to Agent for
application to the Foreign Obligations in accordance with Section 2.4(b).

 

(xiii)        For greater certainty, nothing in this Section 2.14(b) is intended
to reduce, diminish or otherwise relieve Stream Canada from any of its
Obligations arising pursuant to or in connection with the Canadian Guarantee or
any other Loan Document.

 

(c)           Notwithstanding anything to the contrary set forth herein or in
any other Loan Document, in no event shall any Foreign Borrower be deemed to be
a guarantor of, surety in respect of, or otherwise, directly or indirectly,
liable for the payment of any U.S. Obligations.

 

2.15.       Parallel Debt.

 

(a)           Parallel Debt Foreign.

 

(i)            Each Dutch Borrower (other than Stream BV) hereby irrevocably and
unconditionally undertakes to pay to Agent, acting on its own behalf (in Dutch:
voor zich) and not as agent for any Person, amounts equal to the aggregate
amount payable (verschuldigd) in respect of the Foreign Obligations (such
payment undertakings to Agent, hereinafter referred to as the “Parallel Debt
Foreign”).

 

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(ii)           The Parallel Debt Foreign will become due and payable (opeisbaar)
as and when one or more of the Foreign Obligations becomes due and payable
without any further notice being required.

 

(iii)          Each of the parties to this Agreement hereby acknowledges that:
(x) the Parallel Debt Foreign constitutes an undertaking, obligation and
liability of each of the Dutch Borrowers (other than Stream BV) to Agent which
is transferable and separate and independent from, and without prejudice to, the
Foreign Obligations and (y) the Parallel Debt Foreign represents Agent’s own
separate and independent claim (eigen en zelfstandige vordering) to receive
payment of the Parallel Debt Foreign from each of the Dutch Borrowers (other
than Stream BV), it being understood, that the amount which may become payable
by any Dutch Borrowers (other than Stream BV) under or pursuant to the Parallel
Debt Foreign from time to time shall never exceed the aggregate amount which is
payable under the Foreign Obligations from time to time.

 

(iv)          For the avoidance of doubt, each of the parties to this Agreement
hereby confirms that the claim of Agent against each of the Dutch Borrowers
(other than Stream BV) in respect of the Parallel Debt Foreign and the claims of
any Lender against the parties in respect of the Foreign Obligations payable to
such Lender do not constitute common property (een gemeenschap) within the
meaning of Article 3:166 of the Dutch Civil Code (“DCC”) and that the provision
relating to such common property shall not apply.  If, however, it shall be held
that such claim of Agent and such claims of any Lender do constitute such common
property and such provisions do apply, the parties to this Agreement agree that
this Agreement shall constitute the administration agreement (beheersregeling)
within the meaning of Article 3:168 DCC.

 

(v)           For the avoidance of doubt, the parties hereto confirm that this
Agreement is not to be construed as an agreement as referred to in Article 6:16
DCC and that Article 6:16 DCC shall not apply, and therefore, that the
provisions relating to common property (een gemeenschap) within the meaning of
Article 3:166 DCC shall not apply by analogy to the relationship between Agent
and any Lender on the one hand and each of the Dutch Borrowers (other than
Stream BV) on the other hand.

 

(vi)          To the extent Agent irrevocably (onaantastbaar) receives any
amount in payment of the Parallel Debt Foreign (the “Received Amount”), the
Foreign Obligations shall be reduced by an aggregate amount (the “Deductible
Amount”) equal to the Received Amount in the manner as if the Deductible Amount
were received as a payment of the Foreign Obligations.  For the avoidance of
doubt, to the extent Agent irrevocably (onaantastbaar) receives any amount in
payment of the Foreign Obligations, the Parallel Debt Foreign shall be reduced
accordingly as if such payment was received as a payment of the Parallel Debt
Foreign.

 

(b)           Parallel Debt U.S.

 

(i)            Stream BV hereby irrevocably and unconditionally undertakes to
pay to Agent, acting on its own behalf (in Dutch: voor zich) and not as agent
for any Person, amounts equal to the aggregate amount payable (verschuldigd) in
respect of the U.S. Obligations (such payment undertakings to Agent, hereinafter
referred to as the “Parallel Debt U.S.”).

 

(ii)           The Parallel Debt U.S. will become due and payable (opeisbaar) as
and when one or more of the U.S. Obligations becomes due and payable without any
further notice being required.

 

(iii)          Each of the parties to this Agreement hereby acknowledges that:
(x) the Parallel Debt U.S. constitutes an undertaking, obligation and liability
of Stream BV to Agent which is transferable and separate and independent from,
and without prejudice to, the U.S. Obligations and (y) the Parallel Debt U.S.
represents Agent’s own separate and independent claim (eigen en zelfstandige
vordering) to receive payment of the Parallel Debt U.S. from Stream BV, it being
understood, that the amount which may become payable by Stream BV under or
pursuant to the Parallel Debt U.S. from time to time shall never exceed the
aggregate amount which is payable under the U.S. Obligations from time to time.

 

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(iv)          For the avoidance of doubt, each of the parties to this Agreement
hereby confirms that the claim of Agent against Stream BV in respect of the
Parallel Debt U.S. and the claims of any Lender against the parties in respect
of the U.S. Obligations payable to such Lender do not constitute common property
(een gemeenschap) within the meaning of Article 3:166 of the DCC and that the
provision relating to such common property shall not apply.  If, however, it
shall be held that such claim of Agent and such claims of any Lender do
constitute such common property and such provisions do apply, the parties to
this Agreement agree that this Agreement shall constitute the administration
agreement (beheersregeling) within the meaning of Article 3:168 DCC.

 

(v)           For the avoidance of doubt, the parties hereto confirm that this
Agreement is not to be construed as an agreement as referred to in Article 6:16
DCC and that Article 6:16 DCC shall not apply, and therefore, that the
provisions relating to common property (een gemeenschap) within the meaning of
Article 3:166 DCC shall not apply by analogy to the relationship between Agent
and any Lender on the one hand and Stream BV on the other hand.

 

(vi)          To the extent Agent irrevocably (onaantastbaar) receives any
amount in payment of the Parallel Debt U.S. (the “U.S. Received Amount”), the
U.S. Obligations shall be reduced by an aggregate amount (the “U.S. Deductible
Amount”) equal to the U.S. Received Amount in the manner as if the U.S.
Deductible Amount were received as a payment of the U.S. Obligations.  For the
avoidance of doubt, to the extent Agent irrevocably (onaantastbaar) receives any
amount in payment of the U.S. Obligations, the Parallel Debt U.S. shall be
reduced accordingly as if such payment was received as a payment of the Parallel
Debt U.S.

 

SECTION 3.        CONDITIONS; TERM OF AGREEMENT.

 

3.1.         Conditions Precedent to the Initial Extension of Credit.  The
obligation of each Lender to make its initial extension of credit provided for
hereunder, is subject to the fulfillment, to the satisfaction of Agent and,
except as otherwise provided on Schedule 3.1, each Lender of each of the
conditions precedent set forth on Schedule 3.1 (the making of such initial
extension of credit by a Lender being conclusively deemed to be its satisfaction
or waiver of the conditions precedent).

 

3.2.         Conditions Precedent to all Extensions of Credit.  The obligation
of the Lender Group (or any member thereof) to make any Advances hereunder (or
to extend any other credit hereunder) at any time shall be subject to the
following conditions precedent:

 

(a)           the representations and warranties of the Borrowers or their
respective Subsidiaries contained in this Agreement or in the other Loan
Documents shall be true and correct in all material respects (except that such
materiality qualifier shall not be applicable to any representations and
warranties that already are qualified or modified by materiality in the text
thereof) on and as of the date of such extension of credit, as though made on
and as of such date (except to the extent that such representations and
warranties relate solely to an earlier date);

 

(b)           no Default or Event of Default shall have occurred and be
continuing on the date of such extension of credit, nor shall either result from
the making thereof; and

 

(c)           with respect to the making of any Foreign Advances to any Foreign
Borrower by any Lender, in such Lender’s good faith determination, since the
Closing Date, there has been no occurrence of a change in any Applicable Law
that would render the making of the Advances by such Lender to such Foreign
Borrower unlawful under such Applicable Law on the requested Funding Date.

 

3.3.         Maturity.  This Agreement shall continue in full force and effect
for a term ending on the earliest to occur of (a) December 27, 2017, (b) if any
Senior Secured Notes are outstanding, the date that is 120 days prior to the
earliest maturity date of the Senior Secured Notes (as such maturity date may be
extended

 

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from time to time in accordance with the terms thereof) (it being understood and
agreed that, as of the Third Amendment Effective Date, the maturity date of the
Senior Secured Notes is October 1, 2014), or (c) if the Senior Secured Notes are
refinanced (in whole or in part) with Refinancing Indebtedness, then the date
that is 120 days prior to the earliest maturity date of such Refinancing
Indebtedness (the earliest of (a), (b) and (c), the “Maturity Date”).  The
foregoing notwithstanding, the Lender Group, upon the election of the Required
Lenders, shall have the right, in accordance with Section 9.1, to terminate its
obligations under this Agreement upon the occurrence and during the continuation
of an Event of Default.

 

3.4.         Effect of Termination.  On the Maturity Date, all commitments of
the Lender Group to provide additional credit hereunder shall automatically be
terminated and all Obligations (including contingent reimbursement obligations
of the Borrowers with respect to outstanding Letters of Credit and including all
Bank Product Obligations) immediately shall become due and payable without
notice or demand (and, as a part of such Obligations becoming due and payable,
the Borrowers shall immediately and automatically be obligated to provide
(a) Letter of Credit Collateralization, and (b) Bank Product
Collateralization).  No termination of the obligations of the Lender Group
(other than payment in full of the Obligations and termination of the
Commitments) shall relieve or discharge any Loan Party of its duties,
Obligations, or covenants hereunder or under any other Loan Document and Agent’s
Liens in the Collateral shall continue to secure the Obligations and shall
remain in effect until all Obligations have been paid in full and the
Commitments have been terminated.  When all of the Obligations have been paid in
full and the Lender Group’s obligations to provide additional credit under the
Loan Documents have been terminated irrevocably, Agent will, at the Borrower’s
sole expense, execute and deliver any termination statements, lien releases,
discharges of security interests, and other similar discharge or release
documents (and, if applicable, in recordable form) as are reasonably necessary
to release, as of record, Agent’s Liens and all notices of security interests
and liens previously filed by Agent with respect to the Obligations.

 

3.5.         Early Termination by Borrowers.  The Borrowers have the option, at
any time upon 5 Business Days prior written notice by Administrative Borrower to
Agent, to terminate this Agreement and terminate the Commitments hereunder by
paying to Agent the Obligations (including (a) providing Letter of Credit
Collateralization with respect to the then existing Letter of Credit Usage, and
(b) providing Bank Product Collateralization with respect to the then existing
Bank Products), in full.

 

3.6.         Conditions Subsequent.  The obligation of the Lender Group (or any
member thereof) to continue to make Advances (or otherwise extend credit
hereunder) is subject to the fulfillment, on or before the date applicable
thereto, of the conditions subsequent set forth on Schedule 3.6 (the failure by
Borrower to so perform or cause to be performed such conditions subsequent as
and when required by the terms thereof, shall constitute an immediate Event of
Default (it being understood and agreed that, to the extent that the existence
of any such condition subsequent, or the failure to have satisfied such
condition prior to the Closing Date, would otherwise cause any representation,
warranty or covenant in this Agreement or any Loan Document to be breached, such
breach shall not be deemed to have occurred to the extent such condition
subsequent is satisfied as and when required pursuant to Schedule 3.6)).

 

3.7.         [Intentionally Omitted.]

 

3.8.         Conditions Precedent to Stream Canada Becoming a Foreign Borrower. 
The obligation of the Lender Group (or any member thereof) to make Foreign
Advances to the Stream Canada is subject to the fulfillment, to the reasonable
satisfaction of Agent or waiver by Agent, of each of the conditions precedent
set forth on Schedule 3.8; it being understood and agreed that Stream Canada
shall not become a “Foreign Borrower” until the date (the “Canadian Closing
Date”) that each of such conditions is fulfilled to the reasonable satisfaction
of Agent (or waived by Agent).

 

3.9.         Conditions Precedent to Stream Europe Becoming a Foreign Borrowing
Base Party.  The obligation of the Lender Group (or any member thereof) to
include Accounts owned by Stream Europe in the Foreign Borrowing Base is subject
to the fulfillment, to the reasonable satisfaction of Agent or waiver by

 

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Agent, of each of the conditions precedent set forth on Schedule 3.9; it being
understood and agreed that Stream Europe shall not become a “Guarantor” or
“Foreign Borrowing Base Party” until the date (the “Stream Europe Closing Date”)
that each of such conditions is fulfilled to the reasonable satisfaction of
Agent (or waived by Agent).

 

SECTION 4.        REPRESENTATIONS AND WARRANTIES.

 

In order to induce the Lender Group to enter into this Agreement, each Borrower
makes the following representations and warranties to the Lender Group which
shall be true, correct, and complete, in all material respects (except that such
materiality qualifier shall not be applicable to any representations and
warranties that already are qualified or modified by materiality in the text
thereof), as of the date hereof, and shall be true, correct, and complete, in
all material respects (except that such materiality qualifier shall not be
applicable to any representations and warranties that already are qualified or
modified by materiality in the text thereof), as of the Closing Date, and shall
be true, correct, and complete, in all material respects (except that such
materiality qualifier shall not be applicable to any representations and
warranties that already are qualified or modified by materiality in the text
thereof), as of the date of the making of each Advance (or other extension of
credit) made thereafter, as though made on and as of the date of such Advance
(or other extension of credit) (except to the extent that such representations
and warranties by their terms relate solely to an earlier date) and such
representations and warranties shall survive the execution and delivery of this
Agreement:

 

4.1.         Due Organization and Qualification; Subsidiaries.

 

(a)           Each Loan Party (i) is duly organized and existing and in good
standing (or the local equivalent) under the laws of the jurisdiction of its
organization, (ii) is qualified to do business in any jurisdiction where the
failure to be so qualified could reasonably be expected to result in a Material
Adverse Change, and (iii) has all requisite power and authority to own and
operate its properties, to carry on its business as now conducted and as
proposed to be conducted, to enter into the Loan Documents to which it is a
party and to carry out the transactions contemplated thereby.

 

(b)           Except as described on Schedule 4.1(b), Parent is not subject to
any obligation (contingent or otherwise) to repurchase or otherwise acquire or
retire any shares of its capital Stock or any security convertible into or
exchangeable for any of its capital Stock.

 

(c)           Set forth on Schedule 4.1(c) (as such Schedule may be updated from
time to time by delivery of an updated schedule delivered with the quarterly
Compliance Certificate, to reflect changes resulting from transactions permitted
under this Agreement), is a complete and accurate list of the Loan Parties’
direct and indirect Subsidiaries, showing: (i) the number of shares of each
class of common and preferred Stock authorized for each of such Subsidiaries,
and (ii) the number and the percentage of the outstanding shares of each such
class owned directly or indirectly by each Borrower.  All of the outstanding
capital Stock of each such Subsidiary has been validly issued and, in the case
of any such corporate Subsidiary, is fully paid and non-assessable.

 

(d)           Except as set forth on Schedule 4.1(d), neither any Borrower
(other than Parent) nor any of their respective Subsidiaries is subject to any
obligation (contingent or otherwise) to repurchase or otherwise acquire or
retire any shares of its capital Stock or any security convertible into or
exchangeable for any of its capital Stock.

 

(e)           There is no issued and outstanding Prohibited Preferred Stock of
any Loan Party.

 

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4.2.         Due Authorization; No Conflict.

 

(a)           As to each Loan Party, the execution, delivery, and performance by
such Loan Party of the Loan Documents to which it is a party have been duly
authorized by all necessary action on the part of such Loan Party.

 

(b)           As to each Loan Party, the execution, delivery, and performance by
such Loan Party of the Loan Documents to which it is a party do not and will not
(i) violate any material provision of any material federal, state, provincial or
local law or regulation applicable to any Loan Party or its Subsidiaries or the
Governing Documents of any Loan Party or its Subsidiaries, (ii) violate any
order, judgment, decree of any court or other Governmental Authority binding on
any Loan Party or its Subsidiaries (in each case that has not been stayed
pending appeal), (iii) conflict with, result in a breach of, or constitute (with
due notice or lapse of time or both) a default under any Material Contract of
any Loan Party or its Subsidiaries except to the extent that any such conflict,
breach or default could not individually or in the aggregate reasonably be
expected to have a Material Adverse Change, (iv) result in or require the
creation or imposition of any Lien of any nature whatsoever upon any assets of
any Loan Party, other than Permitted Liens, or (v) require any approval of any
Loan Party’s interestholders or any approval or consent of any Person under any
Material Contract of any Loan Party, other than consents or approvals that have
been obtained and that are still in force and effect and except, in the case of
Material Contracts, for consents or approvals, the failure to obtain or maintain
in full force and effect could not individually or in the aggregate reasonably
be expected to cause a Material Adverse Change.

 

4.3.         Governmental Consents.  The execution, delivery, and performance by
each Loan Party of the Loan Documents to which such Loan Party is a party and
the consummation of the transactions contemplated by the Loan Documents do not
and will not require any registration with, consent, or approval of, or notice
to, or other action with or by, any Governmental Authority, other than
(i) registrations, consents, approvals, notices or other actions that have been
obtained and that are still in force and effect and (ii) filings and recordings
with respect to the Collateral to be made, or otherwise delivered to Agent for
filing or recordation.

 

4.4.         Binding Obligations; Perfected Liens.

 

(a)           Each Loan Document has been duly executed and delivered by each
Loan Party that is a party thereto and is the legally valid and binding
obligation of such Loan Party, enforceable against such Loan Party in accordance
with its respective terms, except as enforcement may be limited by equitable
principles or by bankruptcy, insolvency, reorganization, moratorium, or similar
laws relating to or limiting creditors’ rights generally.

 

(b)           Agent’s Liens on the Collateral are validly created, perfected
(other than as contemplated or permitted under Section 6.11 or under the
provisions of any other Loan Document, and subject only to the filing of
financing statements, the recordation of the Copyright Security Agreement, and
the recordation of the Mortgages, in each case, in the appropriate filing
offices (to the extent required for perfection under Applicable Law)), and,
other than as contemplated or permitted under Section 6.11 or any other Loan
Documents, first priority Liens, subject only to Permitted Liens.

 

4.5.         Title to Assets; No Encumbrances.  Each of the Loan Parties and
their respective Subsidiaries has (i) good, sufficient and legal and beneficial
title to (in the case of fee interests in Real Property), (ii) valid leasehold
interests in (in the case of leasehold interests in real or personal property),
and (iii) good and marketable title to (in the case of all other personal
property), all of their respective assets reflected in their most recent
financial statements delivered pursuant to Section 5.1, in each case except
for(A) those assets that are not material to the conduct of the business of any
Loan Party or Subsidiary thereof or (B) assets disposed of since the date of
such financial statements to the extent permitted hereby.  All of such assets
are free and clear of Liens except for Permitted Liens.

 

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4.6.         Jurisdiction of Organization; Location of Chief Executive Office;
Organizational Identification Number; Commercial Tort Claims.

 

(a)           The name of (within the meaning of Section 9-503 of the Code) and
jurisdiction of organization of each Loan Party and each of its Subsidiaries is
set forth on Schedule 4.6(a) (as such Schedule may be updated from time to time
by delivery of an updated schedule delivered with the quarterly Compliance
Certificate, to reflect changes resulting from transactions permitted under this
Agreement).

 

(b)           The chief executive office of each Loan Party and each of its
Subsidiaries is located at the address indicated on Schedule 4.6(b) (as such
Schedule may be updated from time to time by delivery of an updated schedule
delivered with the quarterly Compliance Certificate, to reflect changes
resulting from transactions permitted under this Agreement).

 

(c)           Each Loan Party’s and each of its Subsidiaries’ tax identification
numbers and organizational identification numbers, if any, are identified on
Schedule 4.6(c) (as such Schedule may be updated from time to time by delivery
of an updated schedule delivered with the quarterly Compliance Certificate, to
reflect changes resulting from transactions permitted under this Agreement).

 

(d)           As of the Closing Date, no Loan Party and no Subsidiary of a Loan
Party holds any commercial tort claims that exceed $1,000,000 in amount, except
as set forth on Schedule 4.6(d).

 

4.7.         Litigation.

 

(a)           There are no actions, suits, claims or proceedings pending or, to
the knowledge of the Borrowers threatened in writing against a Loan Party or any
of its Subsidiaries that either individually or in the aggregate could
reasonably be expected to result in a Material Adverse Change.

 

(b)           Schedule 4.7 sets forth a complete and accurate description, with
respect to each of the actions, suits, claims or proceedings with asserted
liabilities in excess of, or that could reasonably be expected to result in
liabilities in excess of, $1,000,000 that, as of the Closing Date, is pending
or, to the knowledge of the Borrowers threatened in writing against a Loan Party
or any of its Subsidiaries, of (i) as of the Closing Date, the parties to such
actions, suits, or proceedings, (ii) the nature of the dispute that is the
subject of such actions, suits, or proceedings, (iii) the status, as of the
Closing Date, with respect to such actions, suits, or proceedings, and
(iv) whether, as of the Closing Date, any liability of the Loan Parties’ and
their Subsidiaries in connection with such actions, suits, or proceedings is
covered by insurance.

 

4.8.         Compliance with Laws.  No Loan Party nor any of its Subsidiaries
(a) is in violation of any applicable laws, rules, regulations, executive
orders, or codes (including Environmental Laws) that, individually or in the
aggregate, could reasonably be expected to result in Material Adverse Change, or
(b) is subject to or in default with respect to any final judgments, writs,
injunctions, decrees, rules or regulations of any court or any federal, state,
municipal or other governmental department, commission, board, bureau, agency or
instrumentality, domestic or foreign, that, individually or in the aggregate,
could reasonably be expected to result in a Material Adverse Change.

 

4.9.         No Material Adverse Change.  All historical financial statements
relating to the Loan Parties and their Subsidiaries that have been delivered by
any Borrower to Agent in connection with the transactions contemplated by the
Loan Documents, the Acquisition Documents and the Indenture Documents, have been
prepared in accordance with GAAP (except (a) in the case of unaudited financial
statements, for the lack of footnotes and being subject to year-end audit
adjustments and (b) with respect to the historical financial information of
certain of the Subsidiaries of Parent organized in the Philippines which have
been prepared in accordance with the Philippine equivalent of GAAP) and present
fairly in all material respects, the Loan Parties’ and their Subsidiaries’
consolidated financial condition as of the date thereof and results of
operations for the period then ended.  Since December 31, 2011, no event,
circumstance, or change has occurred that has

 

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or could reasonably be expected to result in a Material Adverse Change with
respect to the Loan Parties and their Subsidiaries.

 

4.10.                     Fraudulent Transfer.

 

(a)                                 The U.S. Borrowers, taken as a whole, are
Solvent, the Foreign Borrowers, taken as a whole, are Solvent and the Loan
Parties, taken as a whole, are Solvent.

 

(b)                                 No transfer of property is being made by any
Loan Party and no obligation is being incurred by any Loan Party in connection
with the transactions contemplated by this Agreement or the other Loan Documents
with the intent to hinder, delay, or defraud either present or future creditors
of such Loan Party.

 

4.11.                     Employee Benefits.

 

(a)                                 No Loan Party, nor any Loan Party
Subsidiaries, nor any of their respective ERISA Affiliates, sponsors, maintains
or contributes to, or has any liability, actual or contingent, with respect to:
(a) any Benefit Plan; (b) any Canadian Pension Plan; or (c) any Multiemployer
Plan.  Except to the extent required under Section 4980B of the IRC, as
expressly provided for in employment or severance agreements with individual
executives or as described in Schedule 4.11, no Plan maintained in the United
States provides health or other welfare benefits (through the purchase of
insurance or otherwise) for any retired or former employee of any Loan Party or
any of its Subsidiaries.  The present value of the aggregate obligations under
all Plans maintained outside the United States which provide health or other
welfare benefits (through the purchase of insurance or otherwise) for any
retired or former employee of any Loan Party or any of its Subsidiaries does not
exceed $1,000,000 (as determined under GAAP).

 

(b)                                 Each International Plan (i) has been
maintained in all material respects in accordance with all Applicable Law and
with its terms; (ii) if intended to qualify for special Tax treatment, meets all
requirements for such treatment; and (iii) if required to be registered, has
been registered with the appropriate Governmental Authorities and has been
maintained in good standing with the appropriate regulatory authorities, except,
for clauses (i) - (iii), as would not, individually or in the aggregate,
reasonably be expected to result in a Material Adverse Change.  Each
International Plan is fully funded or has been fully accrued for on the
financial statements of the applicable Loan Parties and their Subsidiaries,
except as would not have a material adverse effect upon any such Loan Party or
Subsidiary.

 

4.12.                     Environmental Condition.  Except as set forth on
Schedule 4.12, (a) to the Borrowers’ knowledge no Loan Party’s nor any of its
Subsidiaries’ properties or assets has ever been used by a Loan Party, its
Subsidiaries, or by previous owners or operators in the disposal of, or to
produce, store, handle, treat, release, or transport, any Hazardous Materials,
where such disposal, production, storage, handling, treatment, release or
transport was in violation, in any material respect, of any applicable
Environmental Law, (b) to the Borrowers’ knowledge no Loan Party’s nor any of
its Subsidiaries’ properties or assets has ever been designated or identified in
any manner pursuant to any Environmental Laws as a Hazardous Materials disposal
site (or any similar or analogous designation), (c) no Loan Party nor any of its
Subsidiaries has received notice that an Environmental Lien has attached to or
relates in any way to any Real Property owned or operated by a Loan Party or its
Subsidiaries, or to any operations thereon, and (d) no Loan Party nor any of its
Subsidiaries nor any of their respective facilities or operations is subject to
any outstanding written order, consent decree, or settlement agreement with any
Person relating to any Environmental Law or Environmental Liability that,
individually or in the aggregate, could reasonably be expected to result in a
Material Adverse Change.

 

4.13.                     Intellectual Property.  Each Loan Party and its
Subsidiaries own, or hold licenses in, all trademarks, trade names, copyrights,
patents, (with respect to Canada) industrial designs and other intellectual
property that are necessary to the conduct of its business as currently
conducted, and attached hereto as Schedule 4.13 (as updated, to the extent
required hereunder, from time to time) is a true, correct, and complete

 

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listing of all registered trademarks, trade names, registered copyrights, issued
patents, (with respect to Canada) registered industrial designs and other
material intellectual property as to which a Loan Party or a Subsidiary thereof
is the owner or is an exclusive licensee; provided, however, that the Borrowers
may amend Schedule 4.13 to add additional intellectual property acquired after
the Closing Date so long as such amendment occurs by written notice to Agent
delivered concurrently with the quarterly Compliance Certificate provided by
Parent under the terms of this Agreement.

 

4.14.                     Leases.  Each Loan Party and its Subsidiaries enjoy
peaceful and undisturbed possession under all leases material to their business
taken as a whole and to which they are parties or under which they are
operating, and, subject to Permitted Protests, all of such material leases are
valid and subsisting and no default by the applicable Loan Party or its
Subsidiaries exists under any of them that would entitle the counterparty
thereto, with the giving of notice and/or the passage of time, to terminate any
such material lease.

 

4.15.                     Deposit Accounts and Securities Accounts.  Set forth
on Schedule 4.15 (as updated, to the extent required by the provisions of the
Security Agreement or applicable Foreign Security Agreement from time to time)
is a listing of all of the Loan Parties’ and their Subsidiaries’ Deposit
Accounts and Securities Accounts, including, with respect to each bank or
securities intermediary (a) the name and address of such Person, and (b) the
account numbers of the Deposit Accounts or Securities Accounts maintained with
such Person.

 

4.16.                     Complete Disclosure.  All factual information taken as
a whole (other than forward-looking information and projections and information
of a general economic nature and general information about the Borrowers’
industry) furnished by or on behalf of a Loan Party or its Subsidiaries in
writing to Agent or any Lender (including all information contained in the
Schedules hereto or in the other Loan Documents) for purposes of or in
connection with this Agreement or the other Loan Documents, the Acquisition
Documents, the Indenture Documents, and all other such factual information taken
as a whole (other than forward-looking information and projections and
information of a general economic nature and general information about the
Borrowers’ industry) hereafter furnished by or on behalf of a Loan Party or its
Subsidiaries in writing to Agent or any Lender for purposes of or in connection
with this Agreement or the other Loan Documents will be, true and accurate, in
all material respects, on the date as of which such information is dated or
certified and not incomplete by omitting to state any fact necessary to make
such information (taken as a whole) not misleading in any material respect at
such time in light of the circumstances under which such information was
provided.  The Projections delivered to Agent on September 10, 2009, and as of
the date on which any other Projections are delivered to Agent, in each case in
connection with this Agreement or any of the other Loan Documents, were, or when
delivered shall be, prepared in good faith on the basis of information and
assumptions believed by the Loan Parties’ and their Subsidiaries’ to be
reasonable at the time of the delivery thereof to Agent (it being understood
that such Projections are subject to uncertainties and contingencies, many of
which are beyond the control of the Loan Parties and their Subsidiaries, that no
assurances can be given that such Projections will be realized, and that actual
results may differ in a material manner from such Projections).

 

4.17.                     Material Contracts.  Set forth on Schedule 4.17 (as
such Schedule may be updated as required by this Section 4.17 from time to time
in accordance herewith) is a list of the Material Contracts of each Loan Party
as of the most recent date on which the Borrowers provided their quarterly
Compliance Certificate pursuant to Section 5.1; provided, however, that the
Borrowers may amend Schedule 4.17 to add additional Material Contracts so long
as such amendment occurs by written notice to Agent on the date that Parent
provides its quarterly Compliance Certificate.  Except for matters which, either
individually or in the aggregate, could not reasonably be expected to result in
a Material Adverse Change, each Material Contract (other than those that have
expired at the end of their normal terms) (a) is in full force and effect and is
binding upon and enforceable against the applicable Loan Party and, to such Loan
Party’s knowledge each other Person that is a party thereto in accordance with
its terms, (b) has not been otherwise amended or modified (other than amendments
or modifications permitted by Section 6.7(b)), and (c) is not in default due to
the action or inaction of the applicable Loan Party.

 

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4.18.                     Patriot Act.  To the extent applicable, each Loan
Party is in compliance, in all material respects, with the (a) Trading with the
Enemy Act, as amended, and each of the foreign assets control regulations of the
United States Treasury Department (31 CFR, Subtitle B, Chapter V, as amended)
and any other enabling legislation or executive order relating thereto,
(b) Uniting and Strengthening America by Providing Appropriate Tools Required to
Intercept and Obstruct Terrorism (USA Patriot Act of 2001) (the “Patriot Act”),
(c) Part II.1 of the Criminal Code (Canada), (d) the Proceeds of Crime (money
laundering) and Terrorist Financing Act (Canada) (the “PCTFA”), (e) the
Regulations Implementing the United Nations Resolutions on the Suppression of
Terrorism (Canada) and (f) United Nations Al-Qaida and Taliban Regulations
(Canada).  No part of the proceeds of the loans made hereunder will be used by
any Loan Party or any of their Affiliates, directly or indirectly, for any
payments to any governmental official or employee, political party, official of
a political party, candidate for political office, or anyone else acting in an
official capacity, in order to obtain, retain or direct business or obtain any
improper advantage, in violation of the United States Foreign Corrupt Practices
Act of 1977, as amended.

 

4.19.                     Indebtedness.  Set forth on Schedule 4.19 is a true
and complete list of all Indebtedness of each Loan Party and each of its
Subsidiaries in excess of $1,000,000 outstanding immediately prior to the
Closing Date that is to remain outstanding immediately after giving effect to
the closing hereunder on the Closing Date and such Schedule accurately sets
forth the aggregate principal amount of such Indebtedness as of the Closing Date
(or, if different, the date specified on Schedule 4.19).

 

4.20.                     Payment of Taxes.  Except as otherwise permitted under
Section 5.5, all tax returns and reports of each Loan Party and its Subsidiaries
required to be filed by any of them have been timely filed, and all federal
taxes and other taxes which exceed $100,000 in the aggregate for all such taxes
shown on such tax returns to be due and payable and all assessments, fees and
other governmental charges upon a Loan Party and its Subsidiaries and upon their
respective assets, income, businesses and franchises that are due and payable
have been paid when due and payable.  Each Loan Party and each of its
Subsidiaries have made adequate provision in accordance with GAAP (or, with
respect to any Loan Party or Subsidiary thereof that is organized under the laws
of a country other than the United States, the equivalent of GAAP in such
country) for all taxes not yet due and payable.  No Borrower knows of any
proposed tax assessment against a Loan Party or any of its Subsidiaries that is
not being actively contested by such Loan Party or such Subsidiary diligently,
in good faith, and by appropriate proceedings and reserves, if any, as shall be
required in conformity with GAAP (or, with respect to any Loan Party or
Subsidiary thereof that is organized under the laws of a country other than the
United States, the equivalent of GAAP in such country) have been made or
provided therefor.

 

4.21.                     Margin Stock.  No Loan Party nor any of its
Subsidiaries owns any Margin Stock.  No part of the proceeds of the loans made
to the Borrowers will be used to purchase or carry any such Margin Stock or to
extend credit to others for the purpose of purchasing or carrying any such
Margin Stock or for any purpose that violates the provisions of Regulation T, U
or X of the Board of Governors of the United States Federal Reserve.

 

4.22.                     Governmental Regulation.  No Loan Party nor any of its
Subsidiaries is subject to regulation under the Federal Power Act or the
Investment Company Act of 1940 or under any other federal or state statute or
regulation which limits or could reasonably be expected to limit its ability to
incur Indebtedness or which otherwise renders or could reasonably be expected to
render all or any portion of the Obligations unenforceable.  No Loan Party nor
any of its Subsidiaries is a “registered investment company” or a company
“controlled” by a “registered investment company” or a “principal underwriter”
of a “registered investment company” as such terms are defined in the Investment
Company Act of 1940.

 

4.23.                     OFAC.  No Loan Party nor any of its Subsidiaries is in
violation of any of the country or list based economic and trade sanctions
administered and enforced by OFAC.  No Loan Party nor any of its Subsidiaries
(a) is a Sanctioned Person or a Sanctioned Entity, (b) has more than 10% of its
assets located in Sanctioned Entities, or (c) derives more than 10% of its
revenues from investments in, or transactions with Sanctioned Persons or
Sanctioned Entities.  The proceeds of any Advance will not be used to fund any

 

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operations in, finance any investments or activities in, or make any payments
to, a Sanctioned Person or a Sanctioned Entity.

 

4.24.                     Employee and Labor Matters.  There is (i) no unfair
labor practice complaint pending or, to the knowledge of the Borrowers
threatened in writing against Parent or its Subsidiaries before any Governmental
Authority and no grievance or arbitration proceeding pending or threatened in
writing against Parent or its Subsidiaries which arises out of or under any
collective bargaining agreement and that could reasonably be expected to result
in a material liability, (ii) no strike, labor dispute, slowdown, stoppage or
similar action or grievance pending or threatened in writing against Parent or
its Subsidiaries (other than employee grievances arising in the ordinary course
of business for which reserves in accordance with GAAP (or, with respect to any
Loan Party or Subsidiary thereof that is organized under the laws of a country
other than the United States, the equivalent of GAAP in such country) have been
established on the books of Parent or such Subsidiary) that could reasonably be
expected to result in a material liability, or (iii) to the knowledge of the
Borrowers and except (x) as otherwise disclosed to Agent in writing from time to
time or (y) for ordinary course activities occurring outside of the United
States, no union representation question existing with respect to the employees
of Parent or its Subsidiaries and no union organizing activity taking place with
respect to any of the employees of Parent or its Subsidiaries.  None of Parent
or its Subsidiaries has incurred any material liability or material obligation
under the Worker Adjustment and Retraining Notification Act or similar state
law, which remains unpaid or unsatisfied after the date on which such liability
or obligation is required to be paid or satisfied under such Act or law.  The
hours worked and payments made to employees of Parent and its Subsidiaries have
not been in violation of the Fair Labor Standards Act or any other applicable
legal requirements, except to the extent such violations could not, individually
or in the aggregate, reasonably be expected to result in a Material Adverse
Change.  All material payments, contributions, premiums and remittances on
account of employee contributions and premiums due from Parent and its
Subsidiaries on account of wages and employee health and welfare insurance and
other benefits, including but not limited to retirement savings arrangements or
money purchase pension plan arrangements, (“Employee Benefit and Savings Plans”)
have been paid or, where applicable, accrued as a liability on the books of
Parent in either case in accordance with the terms thereof and Applicable Laws,
except where the failure to do so could not, individually or in the aggregate,
reasonably be expected to result in a Material Adverse Change.  All Employee
Benefit and Savings Plans have been maintained, funded and administered in
material compliance with the terms thereof and in material compliance with
Applicable Laws, except for noncompliance as would not, individually or in the
aggregate, reasonably be expected to result in a Material Adverse Change.

 

4.25.                     Parent as a Holding Company; Specified Subsidiaries.

 

(a)                                 Parent is a holding company and does not
have any material liabilities (other than liabilities arising under the Loan
Documents and the Indenture Documents), own any material assets (other than
(i) the Stock of its Subsidiaries and (ii) cash and Cash Equivalents in Deposit
Accounts or Securities Accounts subject to Control Agreements) or engage in any
operations or business (other than the ownership of its Subsidiaries) and
activities incidental to any of the foregoing.

 

(b)                                 No Specified Subsidiary has any liabilities,
owns any assets having a value in excess of $250,000 at any time or engages
itself in any operations or business giving rise to revenues for such Specified
Subsidiary in excess of $250,000 during any 12-month period.

 

(c)                                   Each of Stream HK, SGS CV and Stream LLC
is a holding company and none of Stream HK, SGS CV or Stream LLC has any
material liabilities, owns any material assets or engages in any operations or
business, other than (i) the ownership of its Subsidiaries, (ii) holding funds
(including the proceeds of Permitted Intercompany Advances) to be used to
acquire assets to be invested in WFOE, VIE and/or any other Chinese Entity,
(iii) the acquisition of assets to be invested in WFOE and/or VIE, and the
negotiation, execution, delivery and performance of contractual obligations with
respect to any such acquisition or Investment, (iv) the Investment of such
assets in WFOE, VIE and/or any other Chinese Entity, and (v) activities
incidental to any of the foregoing; provided that, from and after the date, if
any, on which

 

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Stream HK, SGS CV or Stream LLC becomes a Loan Party pursuant to Section 5.12,
this Section 4.25(c) shall automatically and immediately cease to apply to
Stream HK, SGS CV or Stream LLC, as applicable.

 

4.26.                     Indenture Documents.

 

(a)                                 The Borrowers have delivered to Agent a
complete and correct copy of the Indenture Documents, including all schedules
and exhibits thereto.  The execution, delivery and performance of each of the
Indenture Documents has been duly authorized by all necessary action on the part
of each applicable Loan Party or Subsidiary thereof.  Each Indenture Document is
the legal, valid and binding obligation of each applicable Loan Party or
Subsidiary thereof, enforceable against such Loan Party or Subsidiary, as
applicable, in accordance with its terms, in each case, except (i) as may be
limited by applicable bankruptcy, insolvency, reorganization, moratorium or
other similar laws relating to or affecting generally the enforcement of
creditors’ rights and (ii) the availability of the remedy of specific
performance or injunctive or other equitable relief is subject to the discretion
of the court before which any proceeding therefor may be brought.  As of the
Closing Date, except as could not reasonably be expected to result in a Material
Adverse Change (x) no Loan Party or Subsidiary thereof is in default in the
performance or compliance with any provisions thereof, (y) all representations
and warranties made by any Loan Party or Subsidiary thereof in the Indenture
Documents and in the certificates delivered in connection therewith are true and
correct in all material respects and (z) to the Borrowers’ knowledge none of the
representations or warranties in the Indenture Documents contain any untrue
statement of a material fact or omit any fact necessary to make the statements
therein not misleading.

 

(b)                                 As of the Closing Date, the transactions
contemplated by the Indenture Documents have been consummated in all material
respects, in accordance with all Applicable Laws.  As of the Closing Date, all
requisite approvals for the consummation of the transactions contemplated by the
Indenture Documents by Governmental Authorities having jurisdiction over any
Loan Party or Subsidiary thereof who is party to the Indenture Documents have
been obtained, except for any approval the failure to obtain could not
reasonably be expected to be materially adverse to the interests of the Lenders.

 

4.27.                     Acquisition Documents.

 

(a)                                 The Borrowers have delivered to Agent a
complete and correct copy of the material Acquisition Documents, including all
schedules and exhibits thereto.  The execution, delivery and performance of each
of the Acquisition Documents has been duly authorized by all necessary action on
the part of each applicable Loan Party or Subsidiary thereof.  Each Acquisition
Document is the legal, valid and binding obligation of each applicable Loan
Party or Subsidiary thereof, enforceable against such Loan Party or Subsidiary,
as applicable, in accordance with its terms, in each case, except (i) as may be
limited by applicable bankruptcy, insolvency, reorganization, moratorium or
other similar laws relating to or affecting generally the enforcement of
creditors’ rights and (ii) the availability of the remedy of specific
performance or injunctive or other equitable relief is subject to the discretion
of the court before which any proceeding therefor may be brought.  As of the
Closing Date, except as could not reasonably be expected to result in a Material
Adverse Change (x) no Loan Party or Subsidiary thereof is in default in the
performance or compliance with any provisions thereof, (y) all representations
and warranties made by any Loan Party or Subsidiary thereof in the Acquisition
Documents and in the certificates delivered in connection therewith are true and
correct in all material respects and (z) to the Borrowers’ knowledge none of the
Seller’s representations or warranties in the Acquisition Documents contain any
untrue statement of a material fact or omit any fact necessary to make the
statements therein not misleading.

 

(b)                                 As of the Closing Date, the Acquisition has
been consummated in all material respects, in accordance with all Applicable
Laws.  As of the Closing Date, all necessary approvals by Governmental
Authorities having jurisdiction over any Loan Party or Subsidiary thereof who is
party to the Acquisition and, to each Borrower’s knowledge, the Seller, with
respect to the consummation of the Acquisition, have been obtained (including
filings or approvals required under the Hart-Scott-Rodino Antitrust Improvements
Act), except for any approval the failure to obtain could not reasonably be
expected to be

 

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materially adverse to the interests of the Lenders.  As of the Closing Date,
after giving effect to the transactions contemplated by the Acquisition
Documents, each applicable Loan Party will have good title to the assets
acquired pursuant to the Acquisition Agreement, free and clear of all Liens
other than Permitted Liens.

 

4.28.                     Eligible Accounts.  As to each Account that is
identified by a Borrower as an Eligible Account in a Borrowing Base Certificate
submitted to Agent, such Account is (a) a bona fide existing payment obligation
of the applicable Account Debtor created by the sale and delivery of Inventory
or the rendition of services to such Account Debtor in the ordinary course of
such Borrower’s business, (b) except as otherwise set forth on such Borrowing
Base Certificate, owed to such Borrower without any known defenses, disputes,
offsets, counterclaims, or rights of return or cancellation, and (c) not
excluded as ineligible by virtue of one or more of the excluding criteria (other
than Agent-discretionary criteria) set forth in the definition of Eligible
Accounts.

 

4.29.                     [Intentionally Omitted]

 

4.30.                     Locations of Tangible Personal Property.  The tangible
personal property (other than vehicles or Equipment out for repair) of the Loan
Parties and their Subsidiaries material to the business of each Loan Party or
its Subsidiary are not stored with a bailee, warehouseman, or similar party and
are located only at, or in-transit between or to, the locations identified on
Schedule 4.30 (as such Schedule may be updated pursuant to Section 5.15).

 

4.31.                     Limitations on Dividends and Other Payment
Restrictions Affecting Subsidiaries.  Other than the Loan Documents and the
Indenture Documents, no Loan Party or Subsidiary thereof is party to or
otherwise bound by any consensual encumbrance or consensual restriction of any
kind on the ability of any Subsidiary of any Loan Party (i) to pay dividends or
to make any other distribution on any shares of Stock of such Subsidiary owned
by any Loan Party or any of its Subsidiaries, (ii) to pay or prepay or to
subordinate any Indebtedness owed to any Loan Party or any of its Subsidiaries,
(iii) to make loans or advances to any Loan Party or any of its Subsidiaries or
(iv) to transfer any of its property or assets to any Loan Party or any of its
Subsidiaries except for such encumbrances or restrictions existing under or by
reason of (A) customary provisions restricting subletting or assignment of any
lease governing a leasehold interest of a Subsidiary; (B) customary provisions
restricting assignment of any agreement entered into by a Subsidiary in the
ordinary course of business; (C) any Permitted Lien or any document or
instrument governing or evidencing any Permitted Lien, so long as any such
restriction relates only to the property subject to such Permitted Lien;
(D) customary restrictions and conditions contained in any agreement relating to
the disposition of any property permitted under Section 6.4 pending the
consummation of such sale; (E) without affecting the Loan Parties’ obligations
under Section 5.11, customary provisions in partnership agreements, limited
liability company organizational governance documents or other Governing
Documents, asset sale and stock sale agreements and other similar agreements
entered into in the ordinary course of business that restrict the transfer of
ownership interests in such partnership, limited liability company or similar
Person; (F) restrictions on cash or other deposits or net worth imposed by
suppliers or landlords under contracts entered into in the ordinary course of
business; (G) any instrument governing Permitted Indebtedness assumed in
connection with any Permitted Acquisition, which encumbrance or restriction is
not applicable to any Person, or the property of any Person, other than the
Person or the property of the Person so acquired; (H) in the case of any joint
venture that is not a Loan Party in respect of any matters referred to in
clauses (iii) and (iv) above, restrictions in such Person’s Governing Documents
or pursuant to any joint venture agreement or equityholders agreements solely to
the extent of the Capital Stock of or property held in the subject joint venture
or other entity; (I) negative pledges and restrictions on Liens in favor of any
holder of Permitted Indebtedness, but solely to the extent any negative pledge
expressly permits Liens for the benefit of Agent with respect to the Obligations
on a senior basis without the requirement that such holders of such Permitted
Indebtedness be secured by such Liens on an equal and ratable, or junior, basis;
(J) any document or instrument governing or evidencing Permitted Purchase Money
Indebtedness, so long as any such restriction contained therein relates only to
the transfer of the asset or assets acquired, constructed, installed or improved
with the proceeds of such Permitted Purchase Money Indebtedness, and (K) in
addition to the foregoing clauses (A) through (J), any agreements that exist on
the

 

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date hereof and are set forth on Schedule 4.19, and to the extent such
agreements evidence or govern Permitted Indebtedness, any agreements governing
any Refinancing Indebtedness in respect thereof, so long as the agreements
governing such Refinancing Indebtedness do not expand the scope of the
encumbrance or restriction.

 

SECTION 5.                         AFFIRMATIVE COVENANTS.

 

Each Borrower covenants and agrees that, until termination of all of the
Commitments and payment in full of the Obligations, such Borrower shall, and
shall cause the Loan Parties and their respective Subsidiaries to, comply with
each of the following:

 

5.1.                            Financial Statements, Reports, Certificates. 
Deliver to Agent, with copies to each Lender, each of the financial statements,
reports, and other items set forth on Schedule 5.1 no later than the times
specified therein.  In addition, the Borrowers agree that no Subsidiary of any
Loan Party will have a fiscal year different from that of Parent.  In addition,
the Borrowers agree to maintain a system of accounting that enables Parent to
produce financial statements in accordance with GAAP.  Each Loan Party shall
also (a) keep a reporting system consistent with good business practices that
shows, in all material respects, all additions, sales, claims, returns, and
allowances with respect to its and its Subsidiaries’ sales, and (b) maintain its
billing systems/practices as approved by Agent prior to the Closing Date and
shall only make material modifications thereto (other than modifications made to
integrate EGS and its Subsidiaries and Stream Europe and its Subsidiaries into
the billing systems of Parent and its other Subsidiaries) with notice to, and
with the consent of, Agent, such consent not to be unreasonably withheld or
delayed.

 

5.2.                            Collateral Reporting.  Provide Agent with each
of the reports set forth on Schedule 5.2 at the times specified therein.  In
addition, the Loan Parties agree to use commercially reasonable efforts in
cooperation with Agent to facilitate and implement a system of electronic
collateral reporting in order to provide electronic reporting of each of the
items set forth on such Schedule.

 

5.3.                            Existence.  Except as otherwise permitted under
Section 6.3 or Section 6.4, at all times maintain and preserve in full force and
effect its existence (including being in good standing in its jurisdiction of
organization) and all rights and franchises, licenses and permits material to
its business; provided, however, that no Borrower, nor any of its Subsidiaries,
shall be required to preserve any such right or franchise, licenses or permits
if such Person’s Board of Directors shall reasonably determine that the
preservation thereof is no longer desirable in the conduct of such Person’s
business and that the loss thereof is not disadvantageous, in any material
respect, to such Person.

 

5.4.                            Maintenance of Properties.  Maintain and
preserve all of its assets that are necessary or useful in the proper conduct of
its business in good working order and condition, ordinary wear, tear, and
casualty excepted and Permitted Dispositions excepted, and comply with the
material provisions of all material leases to which it is a party as lessee, so
as to prevent the loss or forfeiture thereof, unless such provisions are the
subject of a Permitted Protest.

 

5.5.                            Taxes.  Timely file all tax returns and cause
all federal taxes and assessments and other taxes and assessments which equal or
exceed, in the aggregate for all such taxes, $100,000 imposed, levied, or
assessed against any Loan Party or its Subsidiaries, or any of their respective
assets or in respect of any of its income, businesses, or franchises to be paid
and discharged in full, before delinquency and before the expiration of any
extension period, except to the extent that the validity of such assessment or
tax shall be the subject of a Permitted Protest.  Parent will and will cause
each of its Subsidiaries to make timely payment or deposit of all tax payments
and withholding taxes required of it and them by Applicable Laws, including
those laws concerning F.I.C.A., F.U.T.A., state disability, and local, state,
provincial and federal income and sales taxes, and will, upon request, furnish
Agent with proof reasonably satisfactory to Agent indicating that Parent and its
Subsidiaries have made such payments or deposits.

 

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5.6.                            Insurance.  At the Borrowers’ expense, maintain
insurance respecting each of the Loan Parties’ and their respective
Subsidiaries’ assets wherever located, covering loss or damage by fire, theft,
explosion, and all other hazards and risks as ordinarily are insured against by
other Persons engaged in the same or similar businesses.  The Borrowers also
shall maintain (with respect to each of the Loan Parties and their respective
Subsidiaries) business interruption, general liability, director’s and officer’s
liability, fiduciary liability and employment practices liability insurance, as
well as insurance against larceny, embezzlement, and criminal misappropriation. 
All such policies of insurance shall be with responsible and reputable insurance
companies acceptable to Agent in its Permitted Discretion and in such amounts as
is carried generally in accordance with sound business practice by companies in
similar businesses similarly situated and located and in any event in amount,
adequacy and scope reasonably satisfactory to Agent.  All property insurance
policies covering the Collateral are to be made payable to Agent for the benefit
of Agent and the Lenders, as their interests may appear, in case of loss,
pursuant to a standard loss payable endorsement with a standard non-contributory
“lender” or “secured party” clause and are to contain such other provisions as
Agent may reasonably require to fully protect the Lenders’ interest in the
Collateral and to any payments to be made under such policies.  All certificates
of property and general liability insurance are to be delivered to Agent, with
the loss payable (but only in respect of Collateral) and additional insured
endorsements in favor of Agent and shall provide for not less than 30 days (10
days in the case of non-payment of premium) prior written notice to Agent of the
exercise of any right of cancellation.  If the Borrowers fail to maintain such
insurance, Agent may arrange for such insurance, but at the Borrowers’ expense
and without any responsibility on Agent’s part for obtaining the insurance, the
solvency of the insurance companies, the adequacy of the coverage, or the
collection of claims.  The Borrowers shall give Agent prompt notice of any loss
exceeding $1,000,000 covered by their casualty or business interruption
insurance.  Upon the occurrence and during the continuance of an Event of
Default, the Borrowers agree, to the extent permitted under any applicable
insurance policy, Agent shall have the right to file claims under any property
and general liability insurance policies in respect of Collateral, to receive,
receipt and give acquittance for any payments that may be payable thereunder,
and to execute any and all endorsements, receipts, releases, assignments,
reassignments or other documents that may be necessary to effect the collection,
compromise or settlement of any claims under any such insurance policies.

 

5.7.                            Inspection.  Permit Agent and each of its duly
authorized representatives or agents to visit any of its properties and inspect
any of its assets or books and records, to conduct appraisals and valuations, to
examine and make copies of its books and records, and to discuss its affairs,
finances, and accounts with, and to be advised as to the same by, its officers
and employees at such reasonable times and intervals as Agent may designate and,
so long as no Default or Event of Default exists, with reasonable prior notice
to Administrative Borrower.

 

5.8.                            Compliance with Laws.  Comply with the
requirements of all applicable laws, rules, regulations, and orders of any
Governmental Authority, other than laws, rules, regulations, and orders the
non-compliance with which, individually or in the aggregate, could not
reasonably be expected to result in a Material Adverse Change.

 

5.9.                            Environmental.

 

(a)                                 Keep any property either owned or operated
by the Loan Parties free of any Environmental Liens or post bonds or other
financial assurances sufficient to satisfy the obligations or liability
evidenced by such Environmental Liens,

 

(b)                                 Except where failure to do so could not
reasonably be expected to result in material liability to any Loan Party, comply
with applicable Environmental Laws and provide to Agent documentation of such
compliance which Agent reasonably requests,

 

(c)                                  Promptly notify Agent of any release of a
Hazardous Material, at or above a reportable quantity, at, on, from or, to the
knowledge of any Loan Party, migrating onto property owned or

 

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operated by any Loan Party and take any Remedial Actions required to abate said
release or otherwise to come into compliance, in all material respects, with
applicable Environmental Law, and

 

(d)                                 Promptly, but in any event within 10 days of
its receipt thereof, provide Agent with written notice of any of the following: 
(i) notice that an Environmental Lien has been filed against any of the real or
personal property of any Loan Party, (ii) commencement of any Environmental
Action or written notice that an Environmental Action will be filed against any
Loan Party which could reasonably be expected to result in material liability to
such Loan Party, and (iii) written notice of a violation, citation, or
administrative order issued pursuant to or in relation to any Environmental Law
(whether from a Governmental Authority or otherwise) which could reasonably be
expected to result in material liability to any Loan Party.

 

5.10.                     Disclosure Updates.  Promptly and in no event later
than 10 days after obtaining knowledge thereof, notify Agent if any written
information, exhibit, or report furnished by or on behalf of any Loan Party to
the Lender Group (other than forward-looking information, projections and
information of a general economic nature and general information about the
Borrowers’ industry) in connection with this Agreement, the other Loan Documents
or the transactions contemplated by or referenced herein contained, at the time
it was furnished, any untrue statement of a material fact or omitted to state
any material fact necessary to make the statements contained therein not
misleading in light of the circumstances in which made.  The foregoing to the
contrary notwithstanding, any notification pursuant to the foregoing provision
will not cure or remedy the effect of the prior untrue statement of a material
fact or omission of any such material fact nor shall any such notification have
the effect of amending or modifying this Agreement or any of the Schedules
hereto.

 

5.11.                     Formation of Subsidiaries.

 

(a)                                 Subject to Section 5.11(b), at the time that
any Loan Party forms any direct or indirect Subsidiary or acquires any direct or
indirect Subsidiary (other than another Loan Party) after the Closing Date, such
Loan Party shall within 15 days (or 30 days in the case of any Subsidiary of a
Loan Party that is a CFC) of such formation or acquisition (or such later date
as permitted by Agent in its sole discretion) provide, or cause any such new
Subsidiary to provide, to Agent:

 

(i)                                     a joinder to the Guaranty and the
Security Agreement, together with such other security documents (including
Mortgages with respect to any Real Property owned in fee of such new Subsidiary
with a cost or book value of at least $500,000, determined on a per property
basis), as well as appropriate financing statements (and with respect to all
property subject to such a mortgage, fixture filings), all in form and substance
reasonably satisfactory to Agent (including being sufficient to grant Agent a
Lien (subject only to Permitted Liens) in and to the assets of such newly formed
or acquired Subsidiary to the extent constituting Collateral); provided that,
with respect to any Subsidiary of a Loan Party that is a CFC, (x) the Guaranty,
the Security Agreement, and such other security documents shall not be required
to be provided to Agent if providing such documents would reasonably be expected
to result in taxable income to Parent of more than $50,000 pursuant to IRC
Section 951(a)(1)(B) for the taxable year in which such CFC would become a Loan
Party, and (y) such CFC shall provide a Foreign Guaranty and Foreign Security
Agreement (or, in each case, a joinder thereto), and such other security
documents in order to guarantee the Foreign Obligations on a secured basis
unless the costs to the Loan Parties of providing such Foreign Guaranty,
executing any security documents or perfecting the security interests created
thereby are excessive (as determined by Agent in its Permitted Discretion in
consultation with Parent) in relation to the benefits of Agent and the Lenders
of the security or guarantee afforded thereby;

 

(ii)                                  a pledge agreement (or an addendum or
joinder to the Security Agreement or applicable Foreign Security Agreement) and
appropriate certificates and powers and/or financing statements, providing a
Lien on all of the direct or beneficial ownership interest in such new
Subsidiary reasonably satisfactory to Agent; provided that only 65% of the total
outstanding Voting Stock of any first tier Subsidiary of any Loan Party that is
a CFC (and none of the Stock of any Subsidiary of such CFC) shall be required to
be pledged if pledging a greater amount would result in adverse tax consequences
or the costs to the Loan Parties

 

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of providing such pledge or perfecting the security interests created thereby
are excessive (as determined by Agent in its Permitted Discretion in
consultation with Parent) in relation to the benefits of Agent and the Lenders
of the security or guarantee afforded thereby (which Lien, if reasonably
requested by Agent, shall be governed by the laws of the jurisdiction of such
Subsidiary); provided, further, and notwithstanding the foregoing, that so long
as such direct or beneficial ownership interest in such new Subsidiary does not
constitute collateral for the Indebtedness under the Indenture Documents (or, if
the Senior Secured Notes are refinanced with Refinancing Indebtedness, the
definitive documentation governing such Refinancing Indebtedness), then no
“securities” of any of such Loan Party’s “affiliates” (as the terms “securities”
and “affiliates” are used in Rule 3-16 of Regulation S-X under the Securities
Act of 1933, as amended) shall be required to be pledged pursuant to this clause
(b); and

 

(iii)                               all other documentation, including one or
more opinions of counsel reasonably satisfactory to Agent, which in its
Permitted Discretion is appropriate with respect to the execution and delivery
of the applicable documentation referred to above (including policies of title
insurance or other documentation with respect to all Real Property owned in fee
and subject to a Mortgage).  Any document, agreement, or instrument executed or
issued pursuant to this Section 5.11 shall be a Loan Document.

 

(b)                                 Notwithstanding anything else contained
herein to the contrary, at the time that any Loan Party forms or acquires any
direct or indirect Subsidiary which is organized under laws of a jurisdiction
other than the United States or any state thereof or acquires any direct or
indirect Subsidiary (other than another Loan Party) which is organized under
laws of a jurisdiction other than the United States or any state thereof after
the Closing Date and, at the time of such formation or acquisition, such
Subsidiary owns or otherwise holds assets with a fair market value as reasonably
determined by Parent in good faith of less than $1,000,000 as demonstrated to
Agent’s satisfaction in its Permitted Discretion, the Loan Parties will not be
required to comply with the requirements of Section 5.11(a) with respect to such
Subsidiary; provided, however, that if at any time that such Subsidiary shall
own or shall have acquired or hold assets with a fair market value as reasonably
determined by Parent in good faith greater than or equal to $1,000,000, Agent in
its Permitted Discretion may request that the Loan Parties comply with the
requirements of Section 5.11(a) and, following such request, the Loan Parties
shall comply with Section 5.11(a) within the time frames set forth therein (with
such time frames commencing on the date of the request from Agent, and not on
the date of the formation or acquisition of such Subsidiary) (provided that, in
determining whether such $1,000,000 threshold has been met, there shall be
excluded from such determination (x) the value of any Subsidiary or joint
venture of any such Subsidiary, (y) if such Subsidiary is a holding company, the
amount of funds held by such Subsidiary to purchase assets to be invested in any
Subsidiary of such Subsidiary, so long as such funds are used promptly to
acquire such assets and such assets are, thereafter, promptly invested in the
Subsidiary of such Subsidiary, and (z) the value of any such assets purchased by
such Subsidiary, so long as such assets are promptly invested in the Subsidiary
of such Subsidiary).

 

5.12.                     Further Assurances.  At any time upon the reasonable
request of Agent, execute or deliver to Agent any and all financing statements,
fixture filings, security agreements, pledges, assignments, endorsements of
certificates of title (if any), Mortgages, policies of title insurance, deeds of
trust, opinions of counsel, and all other documents (collectively, the
“Additional Documents”) that Agent may reasonably request in form and substance
reasonably satisfactory to Agent, to create, perfect, and continue perfected or
to better perfect Agent’s Liens in all of the assets of each of the Loan Parties
and their respective Subsidiaries (whether now owned or hereafter arising or
acquired, tangible or intangible, real or personal), to create and perfect Liens
in favor of Agent in any Real Property owned in fee and acquired by any Loan
Party or Subsidiary thereof after the Closing Date with a cost or book value in
excess of $500,000, calculated on a per property basis, and in order to fully
consummate all of the transactions contemplated hereby and under the other Loan
Documents; provided that, subject to Section 5.11(b), with respect to any
Subsidiary of a Loan Party that is a CFC, (x) such Additional Documents shall
not be required to be provided to Agent if providing such documents would
reasonably be expected to result in taxable income to Parent of more than
$50,000 pursuant to IRC Section 951(a)(1)(B) for the taxable year in which such
CFC would become a Loan Party, and (y) such CFC shall provide such Additional
Documents in order to guarantee on a secured basis the Foreign

 

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Obligations unless the costs to the Loan Parties of providing such Additional
Documents are excessive (as determined by Agent in its Permitted Discretion in
consultation with Parent) in relation to the benefits of Agent and the Lenders
of the benefits afforded thereby.  To the maximum extent permitted by Applicable
Law, each Borrower authorizes Agent to execute any such Additional Documents in
the applicable Loan Party’s or Subsidiary’s name, as applicable, and authorizes
Agent to file such executed Additional Documents in any appropriate filing
office.  In furtherance and not in limitation of the foregoing, but subject to
the second proviso of Section 5.11(a)(ii) and Section 5.11(b), each Loan Party
shall take such actions as Agent may reasonably request from time to time to
ensure that the Obligations are guaranteed by the Guarantors and are secured by
all of the assets of the Loan Parties and their respective Subsidiaries that
constitute Collateral (subject to exceptions and limitations contained in the
Loan Documents with respect to CFCs).

 

5.13.                     Lender Meetings.  Within 90 days after the close of
each fiscal year of Parent (and at any time following the occurrence and during
the continuance of an Event of Default), at the request of Agent or of the
Required Lenders and upon reasonable prior notice and during normal business
hours, hold a meeting (at a mutually agreeable location and time or (a) at the
option of Agent at any time when an Event of Default shall have occurred and be
continuing, by conference call or (b) at the option of Parent at any time when
an Event of Default shall not have occurred and be continuing, by conference
call) with all Lenders who choose to attend such meeting at which meeting shall
be reviewed the financial results of the previous fiscal year and the financial
condition of Parent and its Subsidiaries and the Projections presented for the
current fiscal year of Parent.

 

5.14.                     Material Contracts.  Contemporaneously with the
delivery of each quarterly Compliance Certificate pursuant to Section 5.1,
provide Agent with copies of (a) each Material Contract entered into since the
delivery of the previous quarterly Compliance Certificate, and (b) each material
amendment or modification of any Material Contract entered into since the
delivery of the previous quarterly Compliance Certificate.

 

5.15.                     Location of Tangible Personal Property.  Keep the
tangible personal property (other than Equipment out for repair) material to the
business of each Loan Party or its Subsidiary only at the locations identified
on Schedule 4.30 and their chief executive offices only at the locations
identified on Schedule 4.6(b); provided, however, that the Borrowers may amend
Schedule 4.30 or Schedule 4.6(b) so long as such amendment occurs by written
notice to Agent not less than 10 days prior to the date on which such tangible
personal property is moved to such new location or such chief executive office
is relocated and so long as such new location is within the United States or the
country under whose laws such Loan Party or Subsidiary is organized, and so long
as, at the time of such written notification, except with respect to locations
at which the book value of the tangible personal property in question is less
than $500,000 and is not a location at which material books and records relating
to Accounts are located, the Loan Party or Subsidiary thereof provides Agent a
Collateral Access Agreement with respect thereto (unless a Collateral Access
Agreement is already in effect with respect to such location).

 

5.16.                     Assignable Material Contracts.  Use commercially
reasonable efforts (which shall not include the payment of more than a de
minimis fee or other amount) to ensure that any Material Contract entered into
after the Closing Date by any Loan Party or Subsidiary thereof that generates
or, by its terms, will generate revenue, permits the assignment of such
agreement (and all rights of such Loan Party or Subsidiary thereof, as
applicable, thereunder) to such Loan Party’s or Subsidiary’s lenders or an agent
for any such lenders (and any transferees of such lenders or such agent, as
applicable).

 

5.17.                     Collections; Foreign Accounts.

 

(a)                                 Each Loan Party shall (i) establish and
maintain cash management services of a type and on terms reasonably satisfactory
to Agent at one or more of the banks set forth on Schedule 5.17(a) (each, a
“Controlled Account Bank”), and shall instruct all of its and its Subsidiaries’
Account Debtors to forward payment of the amounts owed by them directly to such
Controlled Account Bank, and (ii) deposit or cause to

 

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be deposited promptly, and in any event no later than the second Business Day
after the date of receipt thereof, all of their Collections (including those
sent directly by their Account Debtors to a Loan Party) into a bank account of
such Loan Party (each, a “Controlled Account”) at one of the Controlled Account
Banks.

 

(b)                                 Each Loan Party shall establish and maintain
Controlled Account Agreements with Agent and the applicable Controlled Account
Bank, in form and substance reasonably acceptable to Agent.  Each such
Controlled Account Agreement shall provide, among other things, that (i) the
Controlled Account Bank will comply with any instructions originated by Agent
directing the disposition of the funds in such Controlled Account without
further consent by the applicable Loan Party, (ii) the Controlled Account Bank
waives, subordinates, or agrees not to exercise any rights of setoff or
recoupment or any other claim against the applicable Controlled Account other
than for payment of its service fees and other charges directly related to the
administration of such Controlled Account and for returned checks or other items
of payment, and (iii) upon the instruction of Agent (an “Activation
Instruction”), the Controlled Account Bank will forward by daily (on each
business day of such Controlled Account Bank) sweep all amounts in the
applicable Controlled Account to the Agent’s Account.  Agent agrees (x) not to
issue an Activation Instruction with respect to any of the Controlled Accounts
unless a Triggering Event has occurred and is continuing at the time such
Activation Instruction is issued and (y) to rescind any such Activation
Instruction promptly following the date on which (1) no Default or Event of
Default has occurred and is continuing and (2) Excess Availability has been
greater than or equal to $20,000,000 during a period of 30 consecutive day
period following the date such Activation Instruction was issued and Excess
Availability (as applied only to the U.S. Borrowers) has been greater than or
equal to $10,000,000 during a period of 30 consecutive day period following the
date such Activation Instruction was issued.

 

(c)                                  So long as no Event of Default has occurred
and is continuing, Loan Parties may amend Schedule 5.17(a) to add or replace a
Controlled Account Bank or Controlled Account; provided, however, that (i) such
prospective Controlled Account Bank shall be reasonably satisfactory to Agent,
and (ii) prior to or concurrently with the time of the opening of such
Controlled Account, the applicable Loan Party and such prospective Controlled
Account Bank shall have executed and delivered to Agent a Controlled Account
Agreement.  Each Loan Party shall close any of its Controlled Accounts (and
establish replacement Controlled Accounts in accordance with the foregoing
sentence) as promptly as practicable and in any event within 45 days, following
notice from Agent that the operating performance, funds transfer, or
availability procedures or performance of the Controlled Account Bank with
respect to Controlled Accounts or Agent’s liability under any Controlled Account
Agreement with such Controlled Account Bank is no longer acceptable, in Agent’s
reasonable judgment, in the case of each of the foregoing, due solely to such
Controlled Account Bank’s credit-worthiness or failure to comply with any
Controlled Account Agreement or other Control Agreement.

 

(d)                                 Dutch Cash Management.

 

(i)                                     On or before the Closing Date, the Loan
Parties shall have provided to Agent evidence, in form and substance
satisfactory to Agent, that PNC Bank, N.A. shall have released all of its right,
title and interest in and to all amounts deposited to deposit accounts numbered
601979311 and 500473307 maintained in the name of PNC Bank, N.A. for the benefit
of Stream BV at ABN AMRO Bank N.V. (“ABN”) and that PNC Bank, N.A. shall have
instituted a daily (on each business day of such bank) sweep of all funds
deposited in such accounts to a deposit account of Stream BV established at a
financial institution acceptable to Agent in its Permitted Discretion located in
the Netherlands (the “Dutch Bank”) for the receipt of Collections subject to a
pledge under the laws of the Netherlands for the benefit of Agent (a “BV
Collection Account”).

 

(ii)                                  Within 15 days after the Closing Date,
each Loan Party (other than Parent, Stream Holdco, Stream International, Stream
NY and Stream Canada) shall have instructed all of its Account Debtors to pay
all proceeds of Accounts to a BV Collection Account.

 

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(iii)                               Within 15 days after the Closing Date,
Stream BV and SGS BV shall each have established, with a Dutch Bank, for the
payment by each such Borrower of its obligations in the ordinary course of its
business in the Netherlands, an operations account subject to a pledge under the
laws of the Netherlands for the benefit of Agent (each a “BV Operations
Account”).

 

(iv)                              Stream BV shall use commercially reasonable
efforts to, within 15 days after the Closing Date, ensure that the relevant
Dutch Bank shall confirm and take notice of the pledge of the BV Collection
Accounts and the BV Operations Accounts to Agent and waive any rights of pledge,
set-off and retention with respect thereto substantially in the form of the Bank
Notice (as defined in the Relevant Dutch Deed of Pledge of Bank Accounts);
provided, however, if the foregoing condition shall not have been met within
such 15 day period, Stream BV shall promptly notify Agent thereof, then, on or
before the date that is 45 days after the Closing Date, either (a) (i) each Loan
Party (other than Parent, Stream Holdco, Stream International, Stream NY and
Stream Canada) shall have instructed all of their respective Account Debtors to
pay all proceeds of Accounts to a BV Collection Account at a Dutch Bank that
will comply with the provisions of the following clause (a)(iii), (ii) each of
Stream BV and SGS BV shall each have established, with such Dutch Bank, a BV
Operations Account, (iii) such Loan Parties shall ensure that such Dutch Bank
shall confirm and take notice of the pledge of the BV Collection Accounts and
the BV Operations Accounts to Agent and waive any rights of pledge, set-off and
retention with respect thereto or (b) have instructed all of their respective
Account Debtors to pay all proceeds of Accounts to a bank account established in
the name of Agent with a Dutch Bank for the collection of such Loan Party’s
Accounts (each an “Agent BV Collection Account”).

 

(v)                                 If the Agent BV Collection Account is
established, until a Triggering Event has occurred, Agent shall transfer the
available funds in the Agent BV Collection Accounts to an account in the name of
Stream BV designated by Stream BV to Agent.  After a Triggering Event has
occurred, all amounts received in the Agent BV Collection Account shall be
deemed to constitute repayments by the applicable Borrower of Advances due and
owing from such Borrower.

 

(vi)                              As long as no Agent BV Collection Account has
been established, Agent shall notify the relevant Dutch Bank by sending a notice
substantially in the form of the Bank Notice (as defined in the relevant Deed of
Disclosed Pledge of Bank Accounts) which provides that, unless and until it
receives instructions from Agent to the contrary (which Agent shall not send
unless and until (A) a Triggering Event has occurred or (B) such Borrower has
been declared bankrupt pursuant to the Netherlands Bankruptcy Code
(Faillissementswet) or otherwise), such Borrower shall be authorized to transfer
funds from its BV Collection Account to its BV Operations Account and from its
BV Operations Account.  Each of Stream BV and SGS BV hereby agrees that any and
all transfer of funds from its BV Collection Account to its BV Operations
Account shall only be made in the ordinary course of its business.

 

(e)                                  Other Foreign Loan Parties.  Prior to or
concurrently with becoming a “Foreign Borrower” or “Foreign Borrowing Base
Party” hereunder, Stream Canada and Stream Europe shall have instructed all of
its respective Account Debtors to pay all proceeds of Accounts to a Controlled
Account maintained at a Controlled Account Bank.  Stream Canada and Stream
Europe shall establish and maintain a Controlled Account Agreement with Agent
and the respective Controlled Account Bank, in form and substance reasonably
acceptable to Agent.  Each Controlled Account Agreement shall provide, among
other things, that (i) the Controlled Account Bank will comply with any
instructions originated by Agent directing the disposition of the funds in such
Controlled Account without further consent by Stream Canada or Stream Europe, as
applicable, (ii) the Controlled Account Bank waives, subordinates, or agrees not
to exercise any rights of setoff, consolidation or recoupment or any other claim
against such Controlled Account other than for payment of its service fees and
other charges directly related to the administration of such Controlled Account
and for returned checks or other items of payment, and (iii) upon the Activation
Instruction (or at all times with respect to Controlled Accounts of Stream
Europe), the Controlled Account Bank will forward by daily sweep (on each day on
which such Controlled Account Bank is open for business) all amounts in the
applicable

 

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Controlled Account to the Agent’s Account.  Except with respect to Stream
Europe, Agent agrees not to issue an Activation Instruction with respect to the
Controlled Account unless a Triggering Event has occurred.

 

(f)                                   Scope of Activation Instruction. 
Notwithstanding anything to the contrary in this Section 5.17, (i) if a
Triggering Event occurs pursuant to clause (b) of the definition of such term,
any Activation Instruction issued shall apply only to Controlled Accounts
denominated in Dollars, and (ii) if a Triggering Event occurs pursuant to clause
(c) of the definition of such term, any Activation Instruction issued shall
apply only to Controlled Accounts denominated in currencies other than Dollars.

 

5.18.                     Acquisition; Senior Secured Notes.  Promptly provide
Agent with true and complete copies of any and all material documents delivered
to any Person pursuant to, or in connection with, the Acquisition Documents or
the Indenture Documents after the Closing Date.

 

SECTION 6.                         NEGATIVE COVENANTS.

 

Each Borrower covenants and agrees that, until termination of all of the
Commitments and payment in full of the Obligations, the Loan Parties will not
and will not permit any of their respective Subsidiaries to do any of the
following:

 

6.1.                            Indebtedness.  Create, incur, assume, suffer to
exist, guarantee, or otherwise become or remain, directly or indirectly, liable
with respect to any Indebtedness, except for Permitted Indebtedness.

 

6.2.                            Liens.  Create, incur, assume, or suffer to
exist, directly or indirectly, any Lien on or with respect to any of its assets
(including, without limitation, any Stock of any Loan Party or Subsidiary of a
Loan Party), of any kind, whether now owned or hereafter acquired, or any income
or profits therefrom, except for Permitted Liens.

 

6.3.                            Restrictions on Fundamental Changes.

 

(a)                                 Other than in order to consummate a
Permitted Acquisition, enter into any merger, amalgamation, consolidation,
reorganization, or recapitalization, or reclassify its Stock, except (i) for any
merger, amalgamation or consolidation between Loan Parties, provided that a
Borrower must be the surviving entity of any such merger to which it is a party,
(ii) for any merger, amalgamation or consolidation between Loan Parties and
Subsidiaries of any Loan Party that are not themselves Loan Parties so long as a
Loan Party is the surviving or continuing entity of any such merger or
amalgamation, (iii) for any merger, amalgamation or consolidation between
Subsidiaries of any Loan Party that are not themselves Loan Parties and
(iv) pursuant to the Permitted Restructuring,

 

(b)                                 Liquidate, wind up, or dissolve itself (or
suffer any liquidation or dissolution), except (i) for the liquidation or
dissolution of non-operating Subsidiaries of any Borrower with nominal assets
and nominal liabilities, (ii) for the liquidation or dissolution of a Loan Party
(other than a Borrower) or any of its wholly-owned Subsidiaries so long as all
of the assets (including any interest in any Stock) of such liquidating or
dissolving Loan Party or Subsidiary thereof are transferred to a Loan Party that
(A) is not liquidating or dissolving and (B) whether by operation of law, the
terms of the Loan Documents or pursuant to a separate written agreement, assumes
the Obligations of such liquidating or dissolving Person, (iii) for the
liquidation or dissolution of a Subsidiary of any Loan Party that is not itself
a Loan Party (other than any such Subsidiary the Stock of which (or any portion
thereof) is subject to a Lien in favor of Agent) so long as all of the assets of
such liquidating or dissolving Subsidiary are transferred to a Subsidiary of a
Loan Party that is not liquidating or dissolving or (iv) pursuant to the
Permitted Restructuring; or

 

(c)                                  Suspend or go out of a substantial portion
of its or their business, except as permitted pursuant to clauses (a)or (b)above
or in connection with the transactions permitted pursuant to Section 6.4.

 

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6.4.                            Disposal of Assets.  Other than Permitted
Dispositions, Permitted Investments, or transactions expressly permitted by
Sections 6.3 and 6.11, convey, sell, lease, license, assign, transfer, or
otherwise dispose of (or enter into an agreement to convey, sell, lease,
license, assign, transfer, or otherwise dispose of) any of Loan Party’s or their
respective Subsidiaries’ assets.

 

6.5.                            Change Name.  Change any Loan Party’s or any of
their respective Subsidiaries’ name, organizational identification number (if
any), jurisdiction of organization or organizational identity; provided,
however, that a Loan Party or Subsidiary thereof may change its name upon at
least 10 days prior written notice to Agent of such change.

 

6.6.                            Nature of Business.  Make any material change in
the nature of its or their business as presently conducted or acquire any
properties or assets that are not reasonably related to the conduct of such
business activities; provided, however, that the foregoing shall not prevent the
Loan Parties and their respective Subsidiaries from engaging in any business
that is similar or related to its business (including business process
outsourcing services) or such other lines of business as may be consented to by
the Required Lenders.

 

6.7.                            Prepayments and Amendments.

 

(a)                                 Except in connection with Refinancing
Indebtedness permitted by Section 6.1 and except with respect to any
Indebtedness the prepayment of which is set forth on Exhibit 6.7(a),

 

(i)                                     optionally prepay, redeem, defease,
purchase, or otherwise acquire any Indebtedness of any Loan Party or Subsidiary
thereof, other than (A) the Obligations in accordance with this Agreement,
(B) Permitted Intercompany Advances, (C) the Indebtedness under the Indenture
Documents so long as (1) the aggregate amount expended for all such prepayments,
redemptions, defeasances, purchases or other acquisitions does not exceed
$50,000,000 (plus any additional amounts to the extent solely funded with the
identifiable proceeds of any issuance of Stock (other than Prohibited Preferred
Stock) by, or capital contributions to, Parent on or after the Third Amendment
Effective Date), (2) Excess Availability plus Qualified Cash during each of the
120 days immediately prior, and immediately after giving effect to, such
prepayment, redemption, defeasance, purchase or other acquisition equals or
exceeds $50,000,000 (or $30,000,000 in the case of additional amounts to the
extent solely funded with the identifiable proceeds of any issuance of Stock
(other than Prohibited Preferred Stock) by, or capital contributions to, Parent
on or after the Third Amendment Effective Date), (3) no Default or Event of
Default exists immediately prior to, or would arise immediately after giving
effect to, such prepayment, redemption, defeasance, purchase or other
acquisition and (4) on a pro forma basis after giving effect to such prepayment,
redemption, defeasance, purchase or other acquisition, Parent and its
Subsidiaries would have had a Fixed Charge Coverage Ratio of at least 1.1:1.0
for the four fiscal quarter period ended immediately prior to such prepayment,
redemption, defeasance, purchase or other acquisition, (D) reductions of the
Indebtedness arising under the Ares Guarantee and Reimbursement Agreement made
in connection with the return and cancellation of letters of credit issued
pursuant thereto (it being understood and agreed that such reduction is being
made without the requirement of any cash payment by any Loan Party), and
(E) Purchase Money Indebtedness in an aggregate principal amount not to exceed
$10,000,000,

 

(ii)                                  make any payment on account of
Indebtedness that has been contractually subordinated in right of payment if
such payment is not permitted at such time under the subordination terms and
conditions, or

 

(b)                                 Except pursuant to a refinancing permitted
under the terms of the Loan Documents, directly or indirectly, amend, modify, or
change any of the terms or provisions of

 

(i)                                     any agreement, instrument, document,
indenture, or other writing evidencing or governing Permitted Indebtedness
(except to the extent expressly permitted by Section 6.7(b)(ii)) other than

 

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(A) the Obligations in accordance with this Agreement, (B) Permitted
Intercompany Advances, and (C) Indebtedness permitted under clauses (c), (g),
(i), (j) and (o) of the definition of Permitted Indebtedness,

 

(ii)                                  any Material Contract, any Indenture
Document or any Acquisition Document, except to the extent that such amendment,
modification or change could not, individually or in the aggregate, reasonably
be expected to be materially adverse to the interests of the Lenders (it being
understood and agreed that each of the following are not materially adverse to
the interests of the Lenders:  (x) ordinary course changes in the economic terms
for Material Contracts with customers and (y) any increase in the principal
amount of Indebtedness under the Indenture Documents to an amount not in excess
of the cap set forth in clause (f) of the definition of Permitted Indebtedness),
or

 

(iii)                               the Governing Documents of any Loan Party or
any of its Subsidiaries if the effect thereof, either individually or in the
aggregate, could reasonably be expected to be materially adverse to the
interests of the Lenders.

 

6.8.                            Change of Control.  Cause, permit, or suffer,
directly or indirectly, any Change of Control.

 

6.9.                            Restricted Junior Payments.  Make any Restricted
Junior Payment; provided, however, that, so long as it is permitted by law, and
so long as no Default or Event of Default shall have occurred and be continuing
or would result therefrom,

 

(a)                                 Parent (or any Subsidiary thereof which is
not wholly-owned, directly or indirectly by Parent as of the Third Amendment
Effective Date) may make distributions to former employees, officers, or
directors of any Loan Party (or any spouses, ex-spouses, or estates of any of
the foregoing) on account of redemptions of Stock of Parent (or of (i) any
direct or indirect parent company thereof or (ii) any Subsidiary thereof which
is not wholly-owned, directly or indirectly by Parent as of the Third Amendment
Effective Date) held by such Persons, provided, however, that the aggregate
amount of such redemptions made by Parent (or any Subsidiary thereof which is
not wholly-owned, directly or indirectly by Parent as of the Third Amendment
Effective Date), plus the amount of Indebtedness outstanding under clause (k) of
the definition of Permitted Indebtedness, does not exceed $1,000,000 in any
twelve-month period; provided, that, (x) Parent and such Subsidiaries may carry
over and make in subsequent twelve-month periods, in addition to the amounts
permitted for such prior twelve-month period, any unutilized capacity under this
clause (a) attributable to the immediately preceding twelve-month period and (y)
such amount in any twelve-month period may be increased by an amount not to
exceed the cash proceeds from the sale of Stock of Parent (other than Prohibited
Preferred Stock) and, to the extent contributed to Parent as common equity
capital, the cash proceeds from the sale of Stock of any of Parent’s direct or
indirect parent companies, in each case to members of management, directors or
consultants of Parent, any of its Subsidiaries or any of its direct or indirect
parent companies that occurs after the Closing Date to the extent the cash
proceeds from the sale of such Stock have not otherwise been applied to the
making of any other payment permitted under this clause (a);

 

(b)                                 Parent may make distributions to former
employees, officers, or directors of any Loan Party (or any spouses, ex-spouses,
or estates of any of the foregoing), solely in the form of forgiveness of
Indebtedness of such Persons owing to Parent on account of repurchases of the
Stock of Parent held by such Persons; provided that such Indebtedness was
incurred by such Persons solely to acquire Stock of Parent

 

(c)                                   each Subsidiary of Parent may make
distributions and dividends to its parent entity; provided that, if the parent
entity of such Subsidiary is not a Loan Party, (i) such distributions and
dividends are promptly distributed or dividended to a Loan Party, or (ii) the
amount of such distributions and dividends is transferred or credited to a Loan
Party in connection with transfer pricing arrangements or in any other manner
acceptable to Agent in the exercise of its Permitted Discretion;

 

(d)                                  Parent may repurchase the Warrants so long
as (i) the aggregate amount expended for all such repurchases does not exceed
$10,000,000, (ii) Excess Availability plus Qualified Cash during each

 

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of the 120 days immediately prior to, and immediately after giving effect to,
each such repurchase equals or exceeds $50,000,000, and (iii) on a pro forma
basis after giving effect to each such repurchase, Parent and its Subsidiaries
would have had a Fixed Charge Coverage Ratio of at least 1.1:1.0 for the four
fiscal quarter period ended immediately prior to such repurchase;

 

(e)                                   Parent may make other Restricted Junior
Payments so long as (i) the aggregate amount expended for all such Restricted
Junior Payments does not exceed the sum of (A) $15,000,000 and (B) to the extent
any such Restricted Junior Payment is funded therefrom, the identifiable
proceeds of any issuance of Stock (other than Prohibited Preferred Stock) by, or
capital contributions to, Parent, in each case on or after the Third Amendment
Effective Date and (ii) Excess Availability plus Qualified Cash immediately
prior to, and immediately after giving effect to, each such repurchase equals or
exceeds $20,000,000; and

 

(f)                                    Stream India may purchase, redeem or
otherwise acquire or retire for value from Stream Mauritius for cash
consideration any or all of the Stock of Stream India held by Stream Mauritius
in one or more transactions to be concluded on or before April 30, 2012.

 

6.10.                     Accounting Methods.  Modify or change its fiscal year
or its method of accounting (other than as may be required to conform to GAAP or
the equivalent of GAAP in the country under whose laws such Loan Party or
Subsidiary is organized, provided that such changes shall not result in Parent
being unable to prepare and provide its consolidated financial statements in
accordance with GAAP).  Notwithstanding the foregoing, Stream India may change
its statutory fiscal year end from March 31 of any calendar year to December 31
of the immediately preceding calendar year.

 

6.11.                     Investments; Controlled Investments.

 

(a)                                 Except for Permitted Investments, directly
or indirectly, make or acquire any Investment or incur any liabilities
(including contingent obligations) for or in connection with any Investment.

 

(b)                                 Other than (i) an aggregate amount of not
more than $50,000 at any one time, in the case of Parent and its Subsidiaries
(other than those Subsidiaries that are CFCs), (ii) amounts deposited into
Deposit Accounts specially and exclusively used for payroll, payroll taxes and
other employee wage and benefit payments to or for Parent’s and its
Subsidiaries’ employees, and (iii) an aggregate amount of not more than
$20,000,000 (calculated at the then current Exchange Rate) at any one time, in
the case of Subsidiaries of Parent that are CFCs, make, acquire, or permit to
exist Permitted Investments consisting of cash, Cash Equivalents, or amounts
credited to Deposit Accounts or Securities Accounts (in each case to the extent
constituting Collateral) unless Parent or one of its Subsidiaries, as
applicable, and the applicable bank or securities intermediary have entered into
Control Agreements with Agent governing such Permitted Investments in order to
perfect (and further establish) Agent’s Liens in such Permitted Investments. 
Except as provided in Section 6.11(b)(i), (ii) and (iii), Parent shall not and
shall not permit its Subsidiaries to establish or maintain any Deposit Account
or Securities Account (in each case to the extent constituting Collateral)
unless Agent shall have received a Control Agreement in respect of such Deposit
Account or Securities Account.

 

(c)                                  Permit any Indebtedness owed to any Loan
Party, or any other such Investment held by any Loan Party, to be evidenced by a
note or security (as such term is defined in Rule 3-16 of Regulation S-X under
the Securities Act).

 

6.12.                     Transactions with Affiliates.  Directly or indirectly
enter into or permit to exist any transaction with any Affiliate of any Loan
Party or any of their respective Subsidiaries except for:

 

(a)                                 transactions described on Schedule 6.12,

 

(b)                                 transactions (other than the payment of
management, consulting, monitoring, or advisory fees) between Parent or its
Subsidiaries, on the one hand, and any Affiliate of Parent or its

 

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Subsidiaries, on the other hand, so long as such transactions (i) are fully
disclosed to Agent prior to the consummation thereof, if they involve one or
more payments by Parent or any of its Subsidiaries in excess of $1,000,000 for
any single transaction or series of related transactions, and (ii) are no less
favorable, taken as a whole, to Parent or its Subsidiaries, as applicable, than
would be obtained in an arm’s length transaction with a non-Affiliate,

 

(c)                                  so long as it has been approved by Parent’s
or its applicable Subsidiary’s Board of Directors in accordance with Applicable
Law, any indemnity provided for the benefit of directors (or comparable
managers) of Parent or its applicable Subsidiary,

 

(d)                                 so long as it has been approved by Parent’s
or its applicable Subsidiary’s Board of Directors in accordance with Applicable
Law, the payment of reasonable compensation, severance or employee benefit
arrangements to employees, officers, and outside directors of Parent and its
Subsidiaries in the ordinary course of business,

 

(e)                                  transactions permitted by Section 6.3 or
Section 6.9, or any Permitted Intercompany Advance,

 

(f)                                   to the extent not otherwise prohibited by
any provision of this Agreement, transactions: (i) between a U.S. Loan Party and
another U.S. Loan Party, (ii) between a Foreign Loan Party and another Foreign
Loan Party and (iii) between a non-Loan Party and another non-Loan Party,

 

(g)                                  transfer pricing arrangements among the
Loan Parties and their Subsidiaries and/or Affiliates,

 

(h)                                 the transactions contemplated by the Ares
Guarantee and Reimbursement Agreement, including termination of the letters of
credit issued thereunder and the replacement thereof, and

 

(i)                                     the transactions contemplated by the
Stockholders’ Agreement and the Stockholders’ Registration Rights Agreement.

 

6.13.                     Use of Proceeds.  Use the proceeds of the Advances for
any purpose other than (a) on the Closing Date, to pay transactional fees,
costs, and expenses incurred in connection with this Agreement, the other Loan
Documents, and the transactions contemplated hereby and thereby, and
(b) thereafter, consistent with the terms and conditions hereof, for its lawful
and permitted purposes to finance the general corporate purposes of the Loan
Parties (including Permitted Intercompany Advances and other Permitted
Investments).

 

6.14.                     Parent as Holding Company; Specified Subsidiaries.

 

(a)                                 Permit Parent to incur any liabilities
(other than liabilities arising under the Loan Documents and the Indenture
Documents, any Refinancing Indebtedness (and the definitive documentation in
respect thereof) in respect to the Loan Documents and the Indenture Documents)
or any Permitted Acquisition or other Acquisition permitted hereunder (the
definitive documentation in respect thereof), own or acquire any assets (i) the
Stock of its Subsidiaries and (ii) cash and Cash Equivalents in Deposit Accounts
or Securities Accounts subject, to the extent required under the Loan Documents,
to Control Agreements) or engage itself in any operations or business, except in
connection with its ownership of the Stock of its Subsidiaries and its rights
and obligations under the Loan Documents and the definitive documentation in
respect of any Permitted Acquisition or any other Acquisition permitted
hereunder, or activities incidental to any of the foregoing.

 

(b)                                 Permit any Specified Subsidiary to incur any
liabilities, own or acquire any assets having a value in excess of $250,000 at
any time or engage itself in any operations or business giving rise to third
party revenues for such Specified Subsidiary in excess of $250,000 during any
12-month period.

 

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(c)                                   Permit any of Stream HK, SGS CV or Stream
LLC to incur any liabilities, own any assets or engage in any operations or
business, other than (i) the ownership of their Subsidiaries, (ii) holding funds
(including the proceeds of Permitted Intercompany Advances) to be used to
acquire assets to be invested in WFOE, VIE and/or any other Chinese Entity,
(iii) the acquisition of assets to be invested in WFOE, VIE and/or any other
Chinese Entity, and the negotiation, execution, delivery and performance of
contractual obligations with respect to any such acquisition or Investment,
(iv) the Investment of such assets in WFOE, VIE and/or any other Chinese Entity
promptly, and (v) and activities incidental to any of the foregoing; provided
that, from and after the date, if any, on which Stream HK, SGS CV or Stream LLC
becomes a Loan Party pursuant to Section 5.12, this Section 6.14(c) shall
automatically and immediately cease to apply to Stream HK, SGS CV or Stream LLC,
as applicable.

 

6.15.                     Limitations on Dividends and Other Payment
Restrictions Affecting Subsidiaries.  Other than the Loan Documents and the
Indenture Documents, enter into any agreement or document providing for or
otherwise become subject to, any consensual encumbrance or consensual
restriction of any kind on the ability of any Subsidiary of any Loan Party
(i) to pay dividends or to make any other distribution on any shares of Stock of
such Subsidiary owned by any Loan Party or any of its Subsidiaries, (ii) to pay
or prepay or to subordinate any Indebtedness owed to any Loan Party or any of
its Subsidiaries, (iii) to make loans or advances to any Loan Party or any of
its Subsidiaries or (iv) to transfer any of its property or assets to any Loan
Party or any of its Subsidiaries except for such encumbrances or restrictions
existing under or by reason of (A) customary provisions restricting subletting
or assignment of any lease governing a leasehold interest of a Subsidiary;
(B) customary provisions restricting assignment of any agreement entered into by
a Subsidiary in the ordinary course of business; (C) any Permitted Lien or any
document or instrument governing or evidencing any Permitted Lien, so long as
any such restriction relates only to the property subject to such Permitted
Lien; (D) customary restrictions and conditions contained in any agreement
relating to the disposition of any property permitted under Section 6.4 pending
the consummation of such sale; (E) without affecting the Loan Parties’
obligations under Section 5.11, customary provisions in partnership agreements,
limited liability company organizational governance documents or other Governing
Documents, asset sale and stock sale agreements and other similar agreements
entered into in the ordinary course of business that restrict the transfer of
ownership interests in such partnership, limited liability company or similar
Person; (F) restrictions on cash or other deposits or net worth imposed by
suppliers or landlords under contracts entered into in the ordinary course of
business; (G) any instrument governing Permitted Indebtedness assumed in
connection with any Permitted Acquisition, which encumbrance or restriction is
not applicable to any Person, or the property of any Person, other than the
Person or the property of the Person so acquired; (H) in the case of any joint
venture that is not a Loan Party in respect of any matters referred to in
clauses (iii) and (iv) above, restrictions in such Person’s Governing Documents
or pursuant to any joint venture agreement or equityholders agreements solely to
the extent of the Capital Stock of or property held in the subject joint venture
or other entity; (I) negative pledges and restrictions on Liens in favor of any
holder of Permitted Indebtedness, but solely to the extent any negative pledge
expressly permits Liens for the benefit of Agent with respect to the Obligations
on a senior basis without the requirement that such holders of such Permitted
Indebtedness be secured by such Liens on an equal and ratable, or junior, basis;
(J) any document or instrument governing or evidencing Permitted Purchase Money
Indebtedness, so long as any such restriction contained therein relates only to
the transfer of the asset or assets acquired, constructed, installed or improved
with the proceeds of such Permitted Purchase Money Indebtedness, and (K) in
addition to the foregoing clauses (A) through (J), any agreements that exist on
the date hereof and are set forth on Schedule 4.19, and to the extent such
agreements evidence or govern Permitted Indebtedness, any agreements governing
any Refinancing Indebtedness in respect thereof, so long as the agreements
governing such Refinancing Indebtedness do not expand the scope of the
encumbrance or restriction.

 

6.16.                     Employee Benefit Plans.

 

(a)                                 Adopt, establish, commence contributions to
or incur any liability with respect to (i) any Multiemployer Plan; (ii) any
Benefit Plan; or (iii) except as required by IRC Section 4980B or other
Applicable Law, or except to the extent that the present value of the aggregate
obligations under all such Plans

 

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thereunder does not exceed $1,000,000 (as determined under GAAP or, with respect
to any Loan Party or Subsidiary thereof that is organized under the laws of a
country other than the United States, the equivalent of GAAP in such country),
any Plan that provides health or other welfare benefits (through the purchase of
insurance or otherwise) for any retired or former employee of any Loan Party or
any of its Subsidiaries.

 

(b)                                 (i) fail to make a required contribution to
or payment under any International Plan or Employee Benefit and Savings Plan
when due; or (ii) except as required by Applicable Law, establish any new
International Plan or Employee Benefit and Savings Plan or make any material
amendment to an existing International Plan or Employee Benefit and Savings
Plan, except to the extent that such failure, such new International Plan or
Employee Benefit and Savings Plan or such amendment could not, individually or
in the aggregate, reasonably be expected to result in a Material Adverse Change.

 

SECTION 7.                         FINANCIAL COVENANTS.

 

7.1.                            Fixed Charge Coverage Ratio.  Each Borrower
covenants and agrees that, until termination of all of the Commitments and
payment in full of the Obligations, Parent and its Subsidiaries will have a
Fixed Charge Coverage Ratio, measured on a trailing four fiscal quarter basis,
(a) as of the end of the fiscal quarter ended immediately preceding the date on
which any Financial Covenant Period commences, and (b) as of the end of each
fiscal quarter during which any Financial Covenant Period was in effect, in each
case, of at least 1.1:1.0.

 

SECTION 8.                         EVENTS OF DEFAULT.

 

Any one or more of the following events shall constitute an event of default
(each, an “Event of Default”) under this Agreement:

 

8.1.                            If any Borrower fails to pay when due and
payable, or when declared due and payable, (a) all or any portion of the
Obligations consisting of interest, fees, or charges due the Lender Group,
reimbursement of Lender Group Expenses, or other amounts (other than any portion
thereof constituting principal) constituting Obligations (including any portion
thereof that accrues after the commencement of an Insolvency Proceeding,
regardless of whether allowed or allowable in whole or in part as a claim in any
such Insolvency Proceeding), and such failure continues for a period of 3
Business Days, or (b) all or any portion of the principal of the Obligations;
provided, however, if an Overadvance results from a reserve implemented or
increased pursuant to Section 2.1(c), such event shall not constitute an Event
of Default if such Overadvance is repaid within 2 Business Days after the U.S.
Administrative Borrower receives written notice of such Overadvance;

 

8.2.                            If any Loan Party or any of its Subsidiaries:

 

(a)                                 fails to perform or observe any covenant or
other agreement contained in any of (i) Sections 3.6, 5.3 (solely if a Borrower
is not in good standing in its jurisdiction of organization), 5.6, 5.7 (solely
if a Loan Party refuses to allow Agent or its representatives or agents to visit
such Loan Party’s properties, inspect its assets or books or records, examine
and make copies of its books and records, or discuss any Loan Party’s affairs,
finances, and accounts with officers and employees of any Loan Party), 5.10,
5.11 or 5.17 of this Agreement, (ii) Sections 6.1 through 6.14 of this
Agreement, (iii) Section 7 of this Agreement, or (iv) Section 6 of the Security
Agreement;

 

(b)                                 fails to perform or observe any covenant or
other agreement contained in any of (i) Sections 5.1, 5.2, or 5.14 of this
Agreement and such failure continues for a period of 3 Business Days after the
earlier of (i) the date on which such failure shall first become known to any
officer of a Borrower or (ii) the date on which written notice thereof is given
to any Administrative Borrower by Agent;

 

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(c)                                  fails to perform or observe any covenant or
other agreement contained in any of Sections 5.3 (other than if a Borrower is
not in good standing in its jurisdiction of organization), 5.4, 5.5, 5.8, Error!
Reference source not found., 5.13 and 5.15 of this Agreement and such failure
continues for a period of 10 days after the earlier of (i) the date on which
such failure shall first become known to any officer of a Borrower or (ii) the
date on which written notice thereof is given to any Administrative Borrower by
Agent; or

 

(d)                                 fails to perform or observe any covenant or
other agreement contained in this Agreement, or in any of the other Loan
Documents, in each case, other than any such covenant or agreement that is the
subject of another provision of this Section 8 (in which event such other
provision of this Section 8 shall govern), and such failure continues for a
period of 30 days after the earlier of (i) the date on which such failure shall
first become known to any officer of a Borrower or (ii) the date on which
written notice thereof is given to any Administrative Borrower by Agent;

 

8.3.                            If one or more judgments, orders, or awards for
the payment of money involving an aggregate amount of $1,000,000, or more
(except to the extent covered (other than to the extent of customary
deductibles) by insurance pursuant to which the insurer has not denied coverage)
is entered or filed against a Loan Party or any of its Subsidiaries, or with
respect to any of their respective assets, and either (a) there is a period of
30 consecutive days at any time after the entry of any such judgment, order, or
award during which (1) the same is not discharged, satisfied, vacated or bonded
pending appeal or (2) a stay of enforcement thereof is not in effect, or
(b) enforcement proceedings are commenced upon such judgment, order, or award;

 

8.4.                            If an Insolvency Proceeding is commenced by a
Loan Party or any of its Subsidiaries;

 

8.5.                            If an Insolvency Proceeding is commenced against
a Loan Party or any of its Subsidiaries and any of the following events occur:
(a) such Loan Party or such Subsidiary consents to or fails to contest the
institution of such Insolvency Proceeding against it or otherwise takes any
action in furtherance thereof, (b) the petition commencing the Insolvency
Proceeding is not timely controverted, (c) such Insolvency Proceeding is not
dismissed within 60 calendar days of the date of the filing thereof or a court
shall enter a decree or order granting any relief sought in such Insolvency
Proceeding, (d) an interim trustee, receiver, liquidator or similar or analogous
official is appointed to take possession of all or any substantial portion of
the properties or assets of, or to operate all or any substantial portion of the
business of, such Loan Party or its Subsidiary, or (e) an order for relief shall
have been issued or entered therein;

 

8.6.                            If a Loan Party or any of its Subsidiaries
(other than a Specified Subsidiary) is enjoined, restrained, or in any way
prevented by court order from continuing to conduct all or any material part of
the business affairs of Parent and its Subsidiaries, taken as a whole;

 

8.7.                            If there is a default in one or more agreements
(other than the Indenture Documents) to which a Loan Party or any of its
Subsidiaries is a party with one or more third Persons relative to a Loan
Party’s or any of its Subsidiaries’ Indebtedness involving an aggregate amount
of $5,000,000 or more, and such default (i) occurs at the final maturity of the
obligations thereunder, or (ii) results in a right by such third Person,
irrespective of whether exercised, to accelerate the maturity of such Loan
Party’s or its Subsidiary’s obligations thereunder;

 

8.8.                            If any warranty, representation, certificate,
written statement, or written Record made by or on behalf of any Loan Party or
any of its Subsidiaries herein or in any other Loan Document or delivered in
writing to Agent or any Lender in connection with this Agreement or any other
Loan Document proves to be untrue in any material respect (except that such
materiality qualifier shall not be applicable to any representations and
warranties that already are qualified or modified by materiality in the text
thereof) as of the date of issuance or making or deemed making thereof;

 

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8.9.                            If the obligation of any Guarantor under its
Guaranty is limited or terminated by operation of law or by such Guarantor
(other than in accordance with the terms thereof or of this Agreement), or is
illegal, invalid or unenforceable in the jurisdiction in which it was issued;

 

8.10.                     If the Security Agreement or any other Loan Document
that purports to create a Lien, shall, for any reason, fail or cease to create a
valid and perfected and, except to the extent permitted by the terms hereof or
thereof, first priority Lien on the Collateral covered thereby, except (a) as a
result of a disposition of the applicable Collateral in a transaction permitted
under this Agreement, (b) as the result of an action or failure to act on the
part of Agent or (c) as to Collateral with a book value of less than $100,000;
or

 

8.11.                     The validity or enforceability of any Loan Document
(other than any Bank Product Agreement) shall at any time for any reason (other
than solely as the result of an action or failure to act on the part of Agent)
be declared to be null and void, or a proceeding shall be commenced by a Loan
Party or its Subsidiaries, or by any Governmental Authority having jurisdiction
over a Loan Party or its Subsidiaries, seeking to establish the invalidity or
unenforceability thereof, or a Loan Party or its Subsidiaries shall deny that
such Loan Party or its Subsidiaries has any liability or obligation purported to
be created under any Loan Document.

 

8.12.                     If (a) there shall occur and be continuing any “Event
of Default” (or any comparable term) by any Loan Party or Subsidiary thereof
under, and as defined in any Indenture Document or any documents or agreements
governing or giving rise to any Indebtedness of a Loan Party which is subject to
a subordination agreement in favor of Agent, (b) any of the Obligations for any
reason shall cease to be “Permitted Indebtedness” (or any comparable term)
under, and as defined in any Indenture Document or any documents or agreements
governing or giving rise to any Indebtedness of a Loan Party which is subject to
a subordination agreement in favor of Agent, (c) any event shall occur which
enables any holder of Indebtedness under the Indenture Documents or any
Indebtedness of a Loan Party which is subject to a subordination agreement in
favor of Agent to request or require any mandatory redemption, repurchase or
other prepayment with respect thereto, (d) any Person party to or otherwise
bound by the terms of the Intercreditor Agreement or any subordination agreement
in favor of Agent with respect to any Indebtedness of any Loan Party (other than
Agent, any Lender or Bank Product Provider) shall fail to perform or comply with
any of the provisions of the Intercreditor Agreement or such subordination
agreement, or (e) the Intercreditor Agreement or any subordination agreement in
favor of Agent with respect to any Indebtedness of any Loan Party shall, in
whole or in part, terminate, cease to be effective or cease to be legally valid,
binding and enforceable against any Person party to or otherwise bound by the
terms of the Intercreditor Agreement or such subordination agreement (other than
Agent, any Lender or Bank Product Provider).

 

SECTION 9.                         RIGHTS AND REMEDIES.

 

9.1.                            Rights and Remedies.  Upon the occurrence and
during the continuation of an Event of Default, Agent may, and, at the
instruction of the Required Lenders, shall, in each case by written notice to
Administrative Borrower and in addition to any other rights or remedies provided
for hereunder or under any other Loan Document or by Applicable Law, do any one
or more of the following on behalf of the Lender Group:

 

(a)                                 declare the Obligations, whether evidenced
by this Agreement or by any of the other Loan Documents, immediately due and
payable, whereupon the same shall become and be immediately due and payable,
without presentment, demand, protest, or further notice or other requirements of
any kind, all of which are hereby expressly waived by each Borrower; and

 

(b)                                 declare the Revolver Commitments terminated,
whereupon the Revolver Commitments shall immediately be terminated together with
any obligation of any Lender hereunder to make Advances and the obligation of
the Issuing Lender to issue Letters of Credit.

 

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The foregoing to the contrary notwithstanding, upon the occurrence of any Event
of Default described in Section 8.4 or Section 8.5, in addition to the remedies
set forth above, without any notice to any Borrower or any other Person or any
act by the Lender Group, the Commitments shall automatically terminate and the
Obligations then outstanding, together with all accrued and unpaid interest
thereon and all fees and all other amounts due under this Agreement and the
other Loan Documents, shall automatically and immediately become due and
payable, without presentment, demand, protest, or notice of any kind, all of
which are expressly waived by each Borrower.

 

9.2.                            Remedies Cumulative.  The rights and remedies of
the Lender Group under this Agreement, the other Loan Documents, and all other
agreements shall be cumulative.  The Lender Group shall have all other rights
and remedies not inconsistent herewith as provided under the Code, by law, or in
equity.  No exercise by the Lender Group of one right or remedy shall be deemed
an election, and no waiver by the Lender Group of any Event of Default shall be
deemed a continuing waiver.  No delay by the Lender Group shall constitute a
waiver, election, or acquiescence by it.

 

SECTION 10.                  WAIVERS; INDEMNIFICATION.

 

10.1.                     Demand; Protest; etc.  Each Borrower waives demand,
protest, notice of protest, notice of default or dishonor, notice of payment and
nonpayment, nonpayment at maturity, release, compromise, settlement, extension,
or renewal of documents, instruments, chattel paper, and guarantees at any time
held by the Lender Group on which any Borrower may in any way be liable.

 

10.2.                     The Lender Group’s Liability for Collateral.  Each
Borrower hereby agrees that, unless otherwise prohibited by Applicable Law: 
(a) so long as Agent complies with its obligations, if any, under the Code, the
Lender Group shall not in any way or manner be liable or responsible for: 
(i) the safekeeping of the Collateral, (ii) any loss or damage thereto occurring
or arising in any manner or fashion from any cause, (iii) any diminution in the
value thereof, or (iv) any act or default of any carrier, warehouseman, bailee,
forwarding agency, or other Person, and (b) all risk of loss, damage, or
destruction of the Collateral shall be borne by the Borrowers.

 

10.3.                     Indemnification.  The Borrowers shall pay, indemnify,
defend, and hold the Agent-Related Persons, the Lender-Related Persons, and each
Participant (each, an “Indemnified Person”) harmless (to the fullest extent
permitted by law) from and against any and all claims, demands, suits, actions,
investigations, proceedings, liabilities, fines, costs, penalties, and damages,
and all reasonable fees and disbursements of attorneys, experts, or consultants
and all other costs and expenses (other than taxes which are excluded under
Section 16) actually incurred in connection therewith or in connection with the
enforcement of this indemnification (as and when they are incurred and
irrespective of whether suit is brought), at any time asserted against, imposed
upon, or incurred by any of them (a) in connection with or as a result of or
related to the execution and delivery (provided that, subject to Section 17.10,
except to the extent provided in the definition of Lender Group Expenses, the
Borrowers shall not be liable for costs and expenses (including attorneys fees)
of any Lender (other than WFF) incurred in advising, structuring, drafting,
reviewing or administering the Loan Documents), enforcement, performance, or
administration (including any restructuring or workout with respect hereto) of
this Agreement, any of the other Loan Documents, or the transactions
contemplated hereby or thereby or the monitoring of Parent’s, the Loan Parties’
and their respective Subsidiaries’ compliance with the terms of the Loan
Documents (provided, however, that the indemnification in this clause (a) shall
not extend to (i) disputes solely between or among the Lenders or (ii) disputes
solely between or among the Lenders and their respective Affiliates; it being
understood and agreed that the indemnification in this clause (a) shall extend
to disputes between or among Agent on the one hand, and one or more Lenders, or
one or more of their Affiliates, on the other hand), (b) with respect to any
investigation, litigation, or proceeding related to this Agreement, any other
Loan Document, or the use of the proceeds of the credit provided hereunder
(irrespective of whether any Indemnified Person is a party thereto), or any act,
omission, event, or circumstance in any manner related thereto, and (c) in
connection with or arising out of any presence or release of Hazardous Materials
at, on, under, to or from any assets or properties owned, leased or

 

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operated by any Loan Party or Subsidiary thereof or any Environmental Actions,
Environmental Liabilities or Remedial Actions related in any way to any such
assets or properties of any Loan Party or Subsidiary thereof (each and all of
the foregoing, the “Indemnified Liabilities”); provided, however, in no event
shall any Foreign Borrower be deemed to be a guarantor of, surety in respect of
or otherwise liable, directly or indirectly, for the payment of any U.S.
Obligations.  The foregoing to the contrary notwithstanding, the Borrowers shall
have no obligation to any Indemnified Person under this Section 10.3 with
respect to any Indemnified Liability that a court of competent jurisdiction
finally determines to have resulted from the gross negligence or willful
misconduct of such Indemnified Person or its officers, directors, employees,
attorneys, or agents.  This provision shall survive the termination of this
Agreement and the repayment of the Obligations.  If any Indemnified Person makes
any payment to any other Indemnified Person with respect to an Indemnified
Liability as to which any Borrower was required to indemnify the Indemnified
Person receiving such payment, the Indemnified Person making such payment is
entitled to be indemnified and reimbursed by the Borrowers with respect thereto;
provided, however, in no event shall any Foreign Borrower be deemed to be a
guarantor of, surety in respect of or otherwise liable, directly or indirectly,
for the payment of any U.S. Obligations.  WITHOUT LIMITATION, THE FOREGOING
INDEMNITY SHALL APPLY TO EACH INDEMNIFIED PERSON WITH RESPECT TO INDEMNIFIED
LIABILITIES WHICH IN WHOLE OR IN PART ARE CAUSED BY OR ARISE OUT OF ANY
NEGLIGENT ACT OR OMISSION OF SUCH INDEMNIFIED PERSON OR OF ANY OTHER PERSON.

 

10.4.                     Waiver.  To the extent permitted by Applicable Law, no
Loan Party shall assert, and each Loan Party hereby waives, any claim against
Agent, each Lender and their respective Affiliates, directors, employees,
attorneys, agents or sub-agents, on any theory of liability, for special,
indirect, special, consequential or punitive damages (as opposed to direct or
actual damages) (whether or not the claim therefor is based on contract, tort or
duty imposed by any applicable legal requirement) arising out of, in connection
with, as a result of, or in any way related to, this Agreement or any Loan
Document or any agreement or instrument contemplated hereby or thereby or
referred to herein or therein, the transactions contemplated hereby or thereby,
any Advance or the use of the proceeds thereof or any act or omission or event
occurring in connection therewith, and, to the extent permitted by Applicable
Law, each Loan Party hereby waives, releases and agrees not to sue upon any such
claim or any such damages, whether or not accrued and whether or not known or
suspected to exist in its favor.

 

SECTION 11.                  NOTICES.

 

Unless otherwise provided in this Agreement, all notices or demands relating to
this Agreement or any other Loan Document shall be in writing and (except for
financial statements and other informational documents which may be sent by
first-class mail, postage prepaid) shall be personally delivered or sent by
registered or certified mail (postage prepaid, return receipt requested),
overnight courier, electronic mail (at such email addresses as a party may
designate in accordance herewith), or telefacsimile.  In the case of notices or
demands to any Loan Party or Agent, as the case may be, they shall be sent to
the respective address set forth below:

 

If to any Loan Party:

 

STREAM INTERNATIONAL, INC.

 

 

20 William Street, Suite 310

 

 

Wellesley, MA 02481

 

 

Attn:  Matthew Ebert

 

 

Fax No. (781) 304-1701

 

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With copies (which shall not constitute notice) to:

 

 

 

PROSKAUER ROSE LLP

 

 

2049 Century Park East, Suite 3200

 

 

Los Angeles, CA 90067-3206

 

 

Attn:  Neil Cummings, Esq.

 

 

Fax No.: (310) 557-2193

 

 

 

If to Agent:

 

WELLS FARGO CAPITAL FINANCE, LLC
(formerly known as Wells Fargo Foothill, LLC)

 

 

One Boston Plaza

 

 

Boston, MA 02108

 

 

Attn: Business Finance Division Manager

 

 

Fax No.: (617) 523-5839

 

 

 

With copies (which shall not constitute notice) to:

 

 

 

BINGHAM MCCUTCHEN LLP

 

 

399 Park Avenue

 

 

New York, NY  10022

 

 

Attn:  Katherine G. Weinstein, Esq.

 

 

Fax No.:  (212) 702-3691

 

Any party hereto may change the address at which they are to receive notices
hereunder, by notice in writing in the foregoing manner given to each other
party.  All notices or demands sent in accordance with this Section 11, shall be
deemed received on the earlier of the date of actual receipt or 3 Business Days
after the deposit thereof in the mail (via certified first-class mail, postage
prepaid, return receipt requested); provided, that (a) notices sent by overnight
courier service shall be deemed to have been given when received, (b) notices by
facsimile shall be deemed to have been given when sent (except that, if not
given during normal business hours for the recipient, shall be deemed to have
been given at the opening of business on the next Business Day for the
recipient) and (c) notices by electronic mail shall be deemed received upon the
sender’s receipt of an acknowledgment from the intended recipient (such as by
the “return receipt requested” function, as available, return email or other
written acknowledgment).

 

SECTION 12.                  CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER.

 

(a)                                 THE VALIDITY OF THIS AGREEMENT AND THE OTHER
LOAN DOCUMENTS (UNLESS EXPRESSLY PROVIDED TO THE CONTRARY IN ANOTHER LOAN
DOCUMENT IN RESPECT OF SUCH OTHER LOAN DOCUMENT), THE
CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF AND THEREOF, AND THE RIGHTS
OF THE PARTIES HERETO AND THERETO WITH RESPECT TO ALL MATTERS ARISING HEREUNDER
OR THEREUNDER OR RELATED HERETO OR THERETO SHALL BE DETERMINED UNDER, GOVERNED
BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK WITHOUT
REGARD TO CONFLICT OF LAWS PRINCIPLES THEREOF; PROVIDED THAT TO THE EXTENT THIS
AGREEMENT OR ANY OTHER LOAN DOCUMENT CREATES AN OBLIGATION ON ANY DUTCH BORROWER
TO GRANT SECURITY OVER ITS RECEIVABLES, INCLUDING BANK ACCOUNTS AND INTERCOMPANY
RECEIVABLES, SUCH OBLIGATION WILL BE DEEMED TO BE GOVERNED BY THE LAWS OF THE
NETHERLANDS.

 

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(b)                                 THE PARTIES AGREE THAT ALL ACTIONS OR
PROCEEDINGS ARISING IN CONNECTION WITH THIS AGREEMENT AND THE OTHER LOAN
DOCUMENTS SHALL BE TRIED AND LITIGATED ONLY IN THE STATE AND, TO THE EXTENT
PERMITTED BY APPLICABLE LAW, FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK,
STATE OF NEW YORK; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT AGAINST
ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT’S OPTION, IN THE
COURTS OF ANY JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH
COLLATERAL OR OTHER PROPERTY MAY BE FOUND.  EACH BORROWER AND EACH MEMBER OF THE
LENDER GROUP WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, ANY RIGHT EACH
MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO
THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE WITH THIS SECTION 12(b).

 

(c)                                  EACH OF PARENT, EACH LOAN PARTY AND EACH
MEMBER OF THE LENDER GROUP HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL
OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF ANY OF THE LOAN
DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING CONTRACT
CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR
STATUTORY CLAIMS.  EACH LOAN PARTY AND EACH MEMBER OF THE LENDER GROUP REPRESENT
THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS
JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL.  IN THE EVENT OF
LITIGATION, A COPY OF THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A
TRIAL BY THE COURT.

 

SECTION 13.                  ASSIGNMENTS AND PARTICIPATIONS; SUCCESSORS.

 

13.1.                     Assignments and Participations.

 

(a)                                 With the prior written consent of U.S.
Administrative Borrower, which consent of U.S. Administrative Borrower shall not
be unreasonably withheld, delayed or conditioned, and shall not be required
(1) if a Default or an Event of Default has occurred and is continuing, and
(2) in connection with an assignment to a Person that is a Lender or an
Affiliate (other than individuals) of a Lender and with the prior written
consent of Agent, which consent of Agent shall not be unreasonably withheld,
delayed or conditioned, and shall not be required in connection with an
assignment to a Person that is a Lender or an Affiliate (other than individuals)
of a Lender, any Lender may assign to one or more assignees so long as such
prospective assignee is an Eligible Transferee (each, an “Assignee”; provided,
however, that no Loan Party or Affiliate of a Loan Party shall be permitted to
become an Assignee) all or any portion of the Obligations, the Commitments and
the other rights and obligations of such Lender hereunder and under the other
Loan Documents, in a minimum amount (unless waived by Agent) of $3,000,000
(except such minimum amount shall not apply to (x) an assignment by any Lender
to any other Lender or an Affiliate of any Lender or (y) a concurrent assignment
to a group of new Lenders, each of which is an Affiliate of each other or a
Related Fund of such new Lender to the extent that the aggregate amount to be
assigned to all such new Lenders is at least $3,000,000); provided, however,
that the Borrowers and Agent may continue to deal solely and directly with such
Lender in connection with the interest so assigned to an Assignee until
(i) written notice of such assignment, together with payment instructions,
addresses, and related information with respect to the Assignee, have been given
to U.S. Administrative Borrower and Agent by such Lender and the Assignee,
(ii) such Lender and its Assignee have delivered to U.S. Administrative Borrower
and Agent an Assignment and Acceptance and Agent has notified the assigning
Lender of its receipt thereof in accordance with Section 13.1(b), and
(iii) unless waived by Agent, the assigning Lender or Assignee has paid to Agent
for Agent’s separate account a processing fee in the amount of $3,500.

 

(b)                                 From and after the date that Agent notifies
the assigning Lender (with a copy to U.S. Administrative Borrower) that it has
received an executed Assignment and Acceptance (including the signature

 

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of the U.S. Administrative Borrower, to the extent its consent is required) and,
if applicable, payment of the required processing fee, (i) the Assignee
thereunder shall be a party hereto and, to the extent that rights and
obligations hereunder have been assigned to it pursuant to such Assignment and
Acceptance, shall have the rights and obligations of a Lender under the Loan
Documents, and (ii) the assigning Lender shall, to the extent that rights and
obligations hereunder and under the other Loan Documents have been assigned by
it pursuant to such Assignment and Acceptance, relinquish its rights (except
with respect to Sections 10.3 and 17.10) and be released from any future
obligations under this Agreement (and in the case of an Assignment and
Acceptance covering all or the remaining portion of an assigning Lender’s rights
and obligations under this Agreement and the other Loan Documents, such Lender
shall cease to be a party hereto and thereto); provided, however, that nothing
contained herein shall release any assigning Lender from obligations that
survive the termination of this Agreement, including such assigning Lender’s
obligations under Section 15 and Section 17.9(a).

 

(c)                                  By executing and delivering an Assignment
and Acceptance, the assigning Lender thereunder and the Assignee thereunder
confirm to and agree with each other and the other parties hereto as follows: 
(i) other than as provided in such Assignment and Acceptance, such assigning
Lender makes no representation or warranty and assumes no responsibility with
respect to any statements, warranties or representations made in or in
connection with this Agreement or the execution, legality, validity,
enforceability, genuineness, sufficiency or value of this Agreement or any other
Loan Document furnished pursuant hereto, (ii) such assigning Lender makes no
representation or warranty and assumes no responsibility with respect to the
financial condition of the Loan Parties or the performance or observance by the
Loan Parties of any of their obligations under this Agreement or any other Loan
Document furnished pursuant hereto, (iii) such Assignee confirms that it has
received a copy of this Agreement, together with such other documents and
information as it has deemed appropriate to make its own credit analysis and
decision to enter into such Assignment and Acceptance, (iv) such Assignee will,
independently and without reliance upon Agent, such assigning Lender or any
other Lender, and based on such documents and information as it shall deem
appropriate at the time, continue to make its own credit decisions in taking or
not taking action under this Agreement, (v) such Assignee appoints and
authorizes Agent to take such actions and to exercise such powers under this
Agreement and the other Loan Documents as are delegated to Agent, by the terms
hereof and thereof, together with such powers as are reasonably incidental
thereto, and (vi) such Assignee agrees that it will perform all of the
obligations which by the terms of this Agreement are required to be performed by
it as a Lender.

 

(d)                                 Immediately upon Agent’s receipt of the
required processing fee, if applicable, and delivery of notice to the assigning
Lender pursuant to Section 13.1(b), this Agreement shall be deemed to be amended
to the extent, but only to the extent, necessary to reflect the addition of the
Assignee and the resulting adjustment of the Commitments arising therefrom.  The
Commitment allocated to each Assignee shall reduce such Commitments of the
assigning Lender pro tanto.

 

(e)                                  Any Lender may at any time sell to one or
more commercial banks, financial institutions, or other Persons (a
“Participant”) participating interests in all or any portion of its Obligations,
its Commitment, and the other rights and interests of that Lender (the
“Originating Lender”) hereunder and under the other Loan Documents; provided,
however, that (i) the Originating Lender shall remain a “Lender” for all
purposes of this Agreement and the other Loan Documents and the Participant
receiving the participating interest in the Obligations, the Commitments, and
the other rights and interests of the Originating Lender hereunder (except to
the extent expressly provided otherwise in this Agreement) shall not constitute
a “Lender” hereunder or under the other Loan Documents and the Originating
Lender’s obligations under this Agreement shall remain unchanged, (ii) the
Originating Lender shall remain solely responsible for the performance of such
obligations, (iii) the Borrowers, Agent, and the Lenders shall continue to deal
solely and directly with the Originating Lender in connection with the
Originating Lender’s rights and obligations under this Agreement and the other
Loan Documents, (iv) no Lender shall transfer or grant any participating
interest under which the Participant has the right to approve any amendment to,
or any consent or waiver with respect to, this Agreement or any other Loan
Document, except to the extent such amendment to, or consent or waiver with
respect to this Agreement or of any other Loan Document would (A) extend the
final maturity date of the

 

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Obligations hereunder in which such Participant is participating, (B) reduce the
interest rate applicable to the Obligations hereunder in which such Participant
is participating (other than a waiver of default interest), (C) release all or
substantially all of the Collateral or guaranties (except to the extent
expressly provided herein or in any of the Loan Documents) supporting the
Obligations hereunder in which such Participant is participating, (D) postpone
the payment of, or reduce the amount of, the interest or fees payable to such
Participant through such Lender (other than a waiver of default interest), or
(E) reduce the amount or extend the due dates of scheduled principal repayments
or prepayments or premiums, if any, and (v) all amounts payable by the Borrowers
hereunder shall be determined as if such Lender had not sold such participation,
except that, if amounts outstanding under this Agreement are due and unpaid, or
shall have been declared or shall have become due and payable upon the
occurrence of an Event of Default, each Participant shall be deemed to have the
right of set off in respect of its participating interest in amounts owing under
this Agreement to the same extent as if the amount of its participating interest
were owing directly to it as a Lender under this Agreement.  The rights of any
Participant only shall be derivative through the Originating Lender with whom
such Participant participates and no Participant shall have any rights under
this Agreement or the other Loan Documents or any direct rights as to the other
Lenders, Agent, the Borrowers, the Collections of any Loan Party, the
Collateral, or otherwise in respect of the Obligations.  No Participant shall
have the right to participate directly in the making of decisions by the Lenders
among themselves.

 

(f)                                   In connection with any such assignment or
participation or proposed assignment or participation or any grant of a security
interest in, or pledge of, its rights under and interest in this Agreement, a
Lender may, subject to the provisions of Section 17.9 or other confidentiality
provisions at least as restrictive as those set forth in Section 17.9, disclose
all documents and information which it now or hereafter may have relating to any
Loan Party and its Subsidiaries and their respective businesses.

 

(g)                                  Any other provision in this Agreement
notwithstanding, any Lender may at any time create a security interest in, or
pledge, all or any portion of its rights under and interest in this Agreement in
favor of any Federal Reserve Bank in accordance with Regulation A of the Federal
Reserve Bank or U.S. Treasury Regulation 31 CFR §203.24, and such Federal
Reserve Bank may enforce such pledge or security interest in any manner
permitted under Applicable Law.

 

(h)                                 Agent (as a non-fiduciary agent on behalf of
the Borrowers) shall maintain, or cause to be maintained, a register (the
“Register”) on which it enters the name and address of each Lender as the
registered owner of the Commitment held by such Lender (each, a “Registered
Loan”).  Other than in connection with an assignment by a Lender of all or any
portion of its portion of the Commitment to an Affiliate of such Lender or a
Related Fund of such Lender (i) a Registered Loan (and the registered note, if
any, evidencing the same) may be assigned or sold in whole or in part only by
registration of such assignment or sale on the Register (and each registered
note shall expressly so provide) and (ii) any assignment or sale of all or part
of such Registered Loan (and the registered note, if any, evidencing the same)
may be effected only by registration of such assignment or sale on the Register,
together with the surrender of the registered note, if any, evidencing the same
duly endorsed by (or accompanied by a written instrument of assignment or sale
duly executed by) the holder of such registered note, whereupon, at the request
of the designated assignee(s) or transferee(s), one or more new registered notes
in the same aggregate principal amount shall be issued to the designated
assignee(s) or transferee(s).  Prior to the registration of assignment or sale
of any Registered Loan (and the registered note, if any evidencing the same),
the Borrowers, Agent and the Lenders shall treat the Person in whose name such
Registered Loan (and the registered note, if any, evidencing the same) is
registered as the owner thereof for the purpose of receiving all payments
thereon and for all other purposes, notwithstanding notice to the contrary.  In
the case of any assignment by a Lender of all or any portion of its Commitment
to an Affiliate of such Lender or a Related Fund of such Lender, and which
assignment is not recorded in the Register, the assigning Lender, on behalf of
the Borrowers, shall maintain a register comparable to the Register.

 

(i)                                     In the event that a Lender sells
participations in the Registered Loan, such Lender, as a non-fiduciary agent on
behalf of the Borrowers, shall maintain (or cause to be maintained) a register
on

 

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which it enters the name of all participants in the Registered Loans held by it
(and the principal amount (and the stated interest thereon) of the portion of
such Registered Loans that is subject to such participations) (the “Participant
Register”).  A Registered Loan (and the registered note, if any, evidencing the
same) may be participated in whole or in part only by registration of such
participation on the Participant Register (and each registered note shall
expressly so provide).  Any participation of such Registered Loan (and the
registered note, if any, evidencing the same) may be effected only by the
registration of such participation on the Participant Register.

 

(j)                                    Agent shall make a copy of the Register
(and each Lender shall make a copy of its Participant Register in the extent it
has one) available for review by the Borrowers from time to time as
Administrative Borrower may reasonably request.

 

(k)                                 Notwithstanding anything herein to the
contrary, other than in the case of an assignment to an existing Lender, the
amount of any assignment with respect to Obligations of each Dutch Borrower
shall, at the time of such assignment, be at least equal to the Dollar
Equivalent (or equivalent in any other applicable currency) of EUR 50,000.

 

13.2.                     Successors.  This Agreement shall bind and inure to
the benefit of the respective successors and assigns of each of the parties;
provided, however, that no Borrower may assign this Agreement or any rights or
duties hereunder without the Lenders’ prior written consent and any prohibited
assignment shall be absolutely void ab initio.  No consent to assignment by the
Lenders shall release any Borrower from its Obligations.  A Lender may assign
this Agreement and the other Loan Documents and its rights and duties hereunder
and thereunder pursuant to Section 13.1 and, except as expressly required
pursuant to Section 13.1, no consent or approval by any Borrower or either
Administrative Borrower is required in connection with any such assignment.

 

SECTION 14.                  AMENDMENTS; WAIVERS.

 

14.1.                     Amendments and Waivers.

 

(a)                                 No amendment, waiver or other modification
of any provision of this Agreement or any other Loan Document (other than Bank
Product Agreements or the Agent’s Fee Letter), and no consent with respect to
any departure by any Loan Party or Subsidiary thereof therefrom, shall be
effective unless the same shall be in writing and signed by the Required Lenders
(or by Agent at the written request of the Required Lenders) and the Loan
Parties that are party thereto and then any such waiver or consent shall be
effective, but only in the specific instance and for the specific purpose for
which given; provided, however, that no such waiver, amendment, or consent
shall, unless in writing and signed by all of the Lenders directly affected
thereby and the Loan Parties that are party thereto, do (or have the direct
effect of doing) any of the following:

 

(i)                                     postpone or delay any date fixed by this
Agreement or any other Loan Document for any payment of principal, interest,
fees, or other amounts due hereunder or under any other Loan Document,

 

(ii)                                  reduce the principal of, or the rate of
interest on, any loan or other extension of credit hereunder, or reduce any fees
or other amounts payable hereunder or under any other Loan Document (except
(y) in connection with the waiver of applicability of Section 2.6(c) (which
waiver shall be effective with the written consent of the Required Lenders), and
(z) that any amendment or modification of defined terms used in the financial
covenants in this Agreement shall not constitute a reduction in the rate of
interest or a reduction of fees for purposes of this clause (ii)),

 

(iii)                               amend or modify this Section or any
provision of this Agreement providing for consent or other action by all
Lenders,

 

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(iv)                              other than as permitted by Section 15.11 or in
any other Loan Document, release Agent’s Lien in and to all or substantially all
of the Collateral or all or substantially all of the Guarantors from their
respective Guaranties,

 

(v)                                 change the definition of Required Lenders or
Pro Rata Share,

 

(vi)                              except as provided in the Intercreditor
Agreement, or in the last sentence of Section 15.11(a), contractually
subordinate any of Agent’s Liens,

 

(vii)                           other than in connection with a merger,
liquidation, dissolution or sale of such Person expressly permitted by the terms
hereof or the other Loan Documents, release any Loan Party from any obligation
for the payment of money or consent to the assignment or transfer by any Loan
Party of any of its rights or duties under this Agreement or the other Loan
Documents,

 

(viii)                        amend any of the provisions of
Sections 2.4(b)(i) or 2.4(b)(ii), or

 

(ix)                              amend Section 13.1(a) to permit a Loan Party
or an Affiliate of a Loan Party to be permitted to become an Assignee.

 

(b)                                 No amendment, waiver, modification, or
consent shall increase the amount of or extend the expiration date of any
Commitment of any Lender without such Lender’s written consent.

 

(c)                                  No amendment, waiver, modification, or
consent shall amend, modify, or waive the definition of Borrowing Base or any of
the defined terms (including the definitions of Eligible Foreign Accounts and
Eligible U.S. Accounts) that are used in such definition to the extent that any
such change results in more credit being made available to the Borrowers based
upon the Borrowing Base, but not otherwise, or the definition of Maximum
Revolver Amount, or change Section 2.1(c), without the written consent of Agent,
the U.S. Administrative Borrower and the Required Lenders; provided, however,
that no amendment, waiver, modification, or consent shall amend, modify, or
waive the definition of Borrowing Base or any of the defined terms (including
the definitions of Eligible Foreign Accounts and Eligible U.S. Accounts) that
are used in such definition to the extent that any such change results in the
inclusion in the Borrowing Base of any Accounts of any entity organized under
the laws of any country other than the United States, the Netherlands, Canada or
the United Kingdom, or to include as a Borrower under this Agreement any Person
organized under the laws of any country other than the United States, the
Netherlands or Canada, without the written consent of Agent, the U.S.
Administrative Borrower and each Lender.

 

(d)                                 No amendment, waiver, modification, or
consent shall amend, modify, or waive (i) the definition of, or any of the terms
or provisions of, the Agent’s Fee Letter, without the written consent of Agent
and U.S. Administrative Borrower (and shall not require the written consent of
any of the Lenders), and (ii) any provision of Section 15 pertaining to Agent,
or any other rights or duties of Agent under this Agreement or the other Loan
Documents, without the written consent of Agent, U.S. Administrative Borrower,
and the Required Lenders.

 

(e)                                  No amendment, waiver, modification, or
consent shall amend, modify, or waive any provision of this Agreement or the
other Loan Documents pertaining to Issuing Lender, or any other rights or duties
of Issuing Lender under this Agreement or the other Loan Documents, without the
written consent of Issuing Lender, Agent, U.S. Administrative Borrower, and the
Required Lenders.

 

(f)                                   No amendment, waiver, modification, or
consent shall amend, modify, or waive any provision of this Agreement or the
other Loan Documents pertaining to Swing Lender, or any other rights or duties
of Swing Lender under this Agreement or the other Loan Documents, without the
written consent of Swing Lender, Agent, U.S. Administrative Borrower, and the
Required Lenders.

 

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(g)                                  Anything in this Section 14.1 to the
contrary notwithstanding, any amendment, modification, waiver, consent,
termination, or release of, or with respect to, any provision of this Agreement
or any other Loan Document that relates only to the relationship of the Lender
Group among themselves, and that does not directly affect the rights or
obligations of any Borrower, shall not require consent by or the agreement of
any Borrower.

 

(h)                                 Anything in this Section 11 to the contrary
notwithstanding, Agent and the Borrowers may (without the consent of any Lender)
amend or supplement this Agreement to cure any ambiguity, defect or
inconsistency or to make a modification of a minor, consistency or technical
nature or to correct a manifest error so long as such amendment, modification or
supplement does not adversely affect the rights of any Lender.

 

14.2.                     Replacement of Certain Lenders.

 

(a)                                 If (i) any action to be taken by the Lender
Group or Agent hereunder requires the unanimous consent, authorization, or
agreement of any Lender directly adversely affected thereby and if such action
has received the consent, authorization, or agreement of the Required Lenders
but not such greater number of the Lenders as may be required by Section 14.1 or
(ii) any Lender makes a claim for compensation under Section 16, then the Loan
Parties or Agent, upon at least 5 Business Days prior irrevocable notice, may
permanently replace any Lender that failed to give its consent, authorization,
or agreement (a “Holdout Lender”) or made a claim for compensation (a “Tax
Lender”) with one or more Replacement Lenders, and the Holdout Lender or Tax
Lender, as applicable, shall have no right to refuse to be replaced hereunder. 
Such notice to replace the Holdout Lender or Tax Lender, as applicable, shall
specify an effective date for such replacement, which date shall not be later
than 15 Business Days after the date such notice is given.

 

(b)                                 Prior to the effective date of such
replacement, the Holdout Lender or Tax Lender, as applicable, and each
Replacement Lender shall execute and deliver an Assignment and Acceptance,
subject only to the Holdout Lender or Tax Lender, as applicable, being repaid
its share of the outstanding Obligations (including an assumption of its Pro
Rata Share of the Letters of Credit) without any premium or penalty of any kind
whatsoever.  If the Holdout Lender or Tax Lender, as applicable, shall refuse or
fail to execute and deliver any such Assignment and Acceptance prior to the
effective date of such replacement, the Holdout Lender or Tax Lender, as
applicable, shall be deemed to have executed and delivered such Assignment and
Acceptance.  The replacement of any Holdout Lender or Tax Lender, as applicable,
shall be made in accordance with the terms of Section 13.1.  Until such time as
the Replacement Lenders shall have acquired all of the Obligations, the
Commitments, and the other rights and obligations of the Holdout Lender or Tax
Lender, as applicable, hereunder and under the other Loan Documents, the Holdout
Lender or Tax Lender, as applicable, shall remain obligated to make the Holdout
Lender’s or Tax Lender’s, as applicable, Pro Rata Share of Advances and to
purchase a participation in each Letter of Credit, in an amount equal to its Pro
Rata Share of such Letters of Credit.

 

14.3.                     No Waivers; Cumulative Remedies.  No failure by Agent
or any Lender to exercise any right, remedy, or option under this Agreement or
any other Loan Document, or delay by Agent or any Lender in exercising the same,
will operate as a waiver thereof.  No waiver by Agent or any Lender will be
effective unless it is in writing, and then only to the extent specifically
stated.  No waiver by Agent or any Lender on any occasion shall affect or
diminish Agent’s and each Lender’s rights thereafter to require strict
performance by the Loan Parties and their respective Subsidiaries of any
provision of this Agreement.  Agent’s and each Lender’s rights under this
Agreement and the other Loan Documents will be cumulative and not exclusive of
any other right or remedy that Agent or any Lender may have.

 

SECTION 15.                  AGENT; THE LENDER GROUP.

 

15.1.                     Appointment and Authorization of Agent.  Each Lender
(and each Bank Product Provider) hereby designates and appoints (and by its
acceptance of the benefits of the Loan Documents, each Bank

 

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Product Provider shall be deemed to designate and appoint) WFF as its agent
under this Agreement and the other Loan Documents and each Lender hereby
irrevocably authorizes (and by its acceptance of the benefits of the Loan
Documents, each Bank Product Provider shall be deemed to have irrevocably
authorized and directed) Agent to execute and deliver each of the other Loan
Documents on its behalf and to take such other action on its behalf under the
provisions of this Agreement and each other Loan Document and to exercise such
powers and perform such duties as are expressly delegated to Agent by the terms
of this Agreement or any other Loan Document, together with such powers as are
reasonably incidental thereto.  Agent agrees to act as agent for and on behalf
of the Lenders (and the Bank Product Providers) on the conditions contained in
this Section 15.  Any provision to the contrary contained elsewhere in this
Agreement or in any other Loan Document notwithstanding, Agent shall not have
any duties or responsibilities, except those expressly set forth herein or in
the other Loan Documents, nor shall Agent have or be deemed to have any
fiduciary relationship with any Lender (or Bank Product Provider), and no
implied covenants, functions, responsibilities, duties, obligations or
liabilities shall be read into this Agreement or any other Loan Document or
otherwise exist against Agent.  Without limiting the generality of the
foregoing, the use of the term “agent” in this Agreement or the other Loan
Documents with reference to Agent is not intended to connote any fiduciary or
other implied (or express) obligations arising under agency doctrine of any
Applicable Law.  Instead, such term is used merely as a matter of market custom,
and is intended to create or reflect only a representative relationship between
independent contracting parties.  Each Lender hereby further authorizes (and by
its acceptance of the benefits of the Loan Documents, each Bank Product Provider
shall be deemed to authorize) Agent to act as the secured party under each of
the Loan Documents that create a Lien on any item of Collateral.  Except as
expressly otherwise provided in this Agreement, Agent shall have and may use its
sole discretion with respect to exercising or refraining from exercising any
discretionary rights or taking or refraining from taking any actions that Agent
expressly is entitled to take or assert under or pursuant to this Agreement and
the other Loan Documents.  Without limiting the generality of the foregoing, or
of any other provision of the Loan Documents that provides rights or powers to
Agent, the Lenders and Bank Product Providers agree that Agent shall have the
right to exercise the following powers as long as this Agreement remains in
effect:  (a) maintain, in accordance with its customary business practices,
ledgers and records reflecting the status of the Obligations, the Collateral,
the Collections of the Loan Parties, and related matters, (b) execute or file
any and all financing or similar statements or notices, amendments, renewals,
supplements, documents, instruments, proofs of claim, notices and other written
agreements with respect to the Loan Documents, (c) make Advances, for itself or
on behalf of Lenders, as provided in the Loan Documents, (d) exclusively
receive, apply, and distribute the Collections of the Loan Parties as provided
in the Loan Documents, (e) open and maintain such bank accounts and cash
management arrangements as Agent deems necessary and appropriate in accordance
with the Loan Documents for the foregoing purposes with respect to the
Collateral and the Collections of the Loan Parties, (f) perform, exercise, and
enforce any and all other rights and remedies of the Lender Group with respect
to the Loan Parties and their respective Subsidiaries, the Obligations, the
Collateral, the Collections of the Loan Parties, or otherwise related to any of
same as provided in the Loan Documents, and (g) incur and pay such Lender Group
Expenses as Agent may deem necessary or appropriate for the performance and
fulfillment of its functions and powers pursuant to the Loan Documents.

 

15.2.                     Delegation of Duties.  Agent may execute any of its
duties under this Agreement or any other Loan Document by or through agents,
employees or attorneys in fact and shall be entitled to advice of counsel
concerning all matters pertaining to such duties.  Agent shall not be
responsible for the negligence or misconduct of any agent or attorney in fact
that it selects as long as such selection was made without gross negligence or
willful misconduct.

 

15.3.                     Liability of Agent.  None of the Agent-Related Persons
shall (a) be liable for any action taken or omitted to be taken by any of them
under or in connection with this Agreement or any other Loan Document or the
transactions contemplated hereby (except for its own gross negligence or willful
misconduct), or (b) be responsible in any manner to any of the Lenders (or Bank
Product Providers) for any recital, statement, representation or warranty made
by any Loan Party or any Subsidiary or Affiliate thereof, or any officer or
director thereof, contained in this Agreement or in any other Loan Document, or
in any certificate, report, statement or other document referred to or provided
for in, or received by Agent under or in connection

 

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with, this Agreement or any other Loan Document, or the validity, effectiveness,
genuineness, enforceability or sufficiency of this Agreement or any other Loan
Document, or for any failure of any Loan Party or Subsidiary thereof or any
other party to any Loan Document to perform its obligations hereunder or
thereunder.  No Agent-Related Person shall be under any obligation to any
Lenders (or Bank Product Providers) to ascertain or to inquire as to the
observance or performance of any of the agreements contained in, or conditions
of, this Agreement or any other Loan Document, or to inspect the books and
records or properties of the Loan Parties and their respective Subsidiaries.

 

15.4.                     Reliance by Agent.  Agent shall be entitled to rely,
and shall be fully protected in relying, upon any writing, resolution, notice,
consent, certificate, affidavit, letter, telegram, telefacsimile or other
electronic method of transmission, telex or telephone message, statement or
other document or conversation believed by it to be genuine and correct and to
have been signed, sent, or made by the proper Person or Persons, and upon advice
and statements of legal counsel (including counsel to any Loan Party or counsel
to any Lender), independent accountants and other experts selected by Agent. 
Agent shall be fully justified in failing or refusing to take any action under
this Agreement or any other Loan Document unless Agent shall first receive such
advice or concurrence of the Lenders as it deems appropriate and until such
instructions are received, Agent shall act, or refrain from acting, as it deems
advisable.  If Agent so requests, it shall first be indemnified to its
reasonable satisfaction by the Lenders (and, if it so elects, the Bank Product
Providers) against any and all liability and expense that may be incurred by it
by reason of taking or continuing to take any such action.  Agent shall in all
cases be fully protected in acting, or in refraining from acting, under this
Agreement or any other Loan Document in accordance with a request or consent of
the requisite Lenders and such request and any action taken or failure to act
pursuant thereto shall be binding upon all of the Lenders (and Bank Product
Providers).

 

15.5.                     Notice of Default or Event of Default.  Agent shall
not be deemed to have knowledge or notice of the occurrence of any Default or
Event of Default, except with respect to defaults in the payment of principal,
interest, fees, and expenses required to be paid to Agent for the account of the
Lenders and, except with respect to Events of Default of which Agent has actual
knowledge, unless Agent shall have received written notice from a Lender or a
Borrower referring to this Agreement, describing such Default or Event of
Default, and stating that such notice is a “notice of default.”  Agent promptly
will notify the Lenders of its receipt of any such notice or of any Event of
Default of which Agent has actual knowledge.  If any Lender obtains actual
knowledge of any Event of Default, such Lender promptly shall notify the other
Lenders and Agent of such Event of Default.  Each Lender shall be solely
responsible for giving any notices to its Participants, if any.  Subject to
Section 15.4, Agent shall take such action with respect to such Default or Event
of Default as may be requested by the Required Lenders in accordance with 8.12;
provided, however, that unless and until Agent has received any such request,
Agent may (but shall not be obligated to) take such action, or refrain from
taking such action, with respect to such Default or Event of Default as it shall
deem advisable.

 

15.6.                     Credit Decision.  Each Lender (and Bank Product
Provider) acknowledges that none of the Agent-Related Persons or
Arranger-Related Persons has made any representation or warranty to it, and that
no act by Agent hereinafter taken, including any review of the affairs of any
Loan Party, or any Subsidiary or Affiliate thereof, shall be deemed to
constitute any representation or warranty by any Agent-Related Person or
Arranger-Related Person to any Lender (or Bank Product Provider).  Each Lender
represents (and by its acceptance of the benefits of the Loan Documents, each
Bank Product Provider shall be deemed to represent) to Agent that it has,
independently and without reliance upon any Agent-Related Person or
Arranger-Related Person and based on such due diligence, documents and
information as it has deemed appropriate, made its own appraisal of and
investigation into the business, prospects, operations, property, financial and
other condition and creditworthiness of the Loan Parties or any other Person
party to a Loan Document, and all applicable bank regulatory laws relating to
the transactions contemplated hereby, and made its own decision to enter into
this Agreement and to extend credit to the Borrowers.  Each Lender also
represents (and by its acceptance of the benefits of the Loan Documents, each
Bank Product Provider shall be deemed to represent) that it will, independently
and without reliance upon any Agent-Related Person or Arranger-Related Person

 

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and based on such documents and information as it shall deem appropriate at the
time, continue to make its own credit analysis, appraisals and decisions in
taking or not taking action under this Agreement and the other Loan Documents,
and to make such investigations as it deems necessary to inform itself as to the
business, prospects, operations, property, financial and other condition and
creditworthiness of the Loan Parties or any other Person party to a Loan
Document.  Except for notices, reports, and other documents expressly herein
required to be furnished to the Lenders by Agent, Agent shall not have any duty
or responsibility to provide any Lender (or Bank Product Provider) with any
credit or other information concerning the business, prospects, operations,
property, financial and other condition or creditworthiness of the Loan Parties
or any other Person party to a Loan Document that may come into the possession
of any of the Agent-Related Persons or any of the Arranger-Related Persons. 
Each Lender acknowledges (and by its acceptance of the benefits of the Loan
Documents, each Bank Product Provider shall be deemed to acknowledge) that Agent
does not have any duty or responsibility, either initially or on a continuing
basis (except to the extent, if any, that is expressly specified herein) to
provide such Lender (or Bank Product Provider) with any credit or other
information with respect to any Loan Party, its Affiliates or any of their
respective business, legal, financial or other affairs, and irrespective of
whether such information came in to Agent’s or its Affiliates’ or
representatives’ possession before or after the date on which such Lender became
a party to this Agreement (or such Bank Product Provider entered into a Bank
Product Agreement).

 

15.7.                     Costs and Expenses; Indemnification.  Agent may incur
and pay Lender Group Expenses to the extent Agent reasonably deems necessary or
appropriate for the performance and fulfillment of its functions, powers, and
obligations pursuant to the Loan Documents, including court costs, attorneys
fees and expenses, fees and expenses of financial accountants, advisors,
consultants, and appraisers, costs of collection by outside collection agencies,
auctioneer fees and expenses, and costs of security guards or insurance premiums
paid to maintain the Collateral, whether or not any Borrower or other Loan Party
is obligated to reimburse Agent or Lenders for such expenses pursuant to this
Agreement or otherwise.  Agent is authorized and directed to deduct and retain
sufficient amounts from the Collections of the Loan Parties received by Agent to
reimburse Agent for such out-of-pocket costs and expenses prior to the
distribution of any amounts to Lenders (or Bank Product Providers).  In the
event Agent is not reimbursed for such costs and expenses by the Borrowers or
any other Loan Parties, each Lender hereby agrees that it is and shall be
obligated to pay to Agent such Lender’s Pro Rata Share thereof.  Whether or not
the transactions contemplated hereby are consummated, the Lenders shall
indemnify upon demand the Agent-Related Persons (to the extent not reimbursed by
or on behalf of the Borrowers and without limiting the obligation of any
Borrower to do so), according to their Pro Rata Shares, from and against any and
all Indemnified Liabilities; provided, however, that no Lender shall be liable
for the payment to any Agent-Related Person of any portion of such Indemnified
Liabilities resulting solely from such Person’s gross negligence or willful
misconduct nor shall any Lender be liable for the obligations of any Defaulting
Lender in failing to make an Advance or other extension of credit hereunder. 
Without limitation of the foregoing, each Lender shall reimburse Agent upon
demand for such Lender’s Pro Rata Share of any costs or out of pocket expenses
(including attorneys, accountants, advisors, and consultants fees and expenses)
incurred by Agent in connection with the preparation, execution, delivery,
administration, modification, amendment, or enforcement (whether through
negotiations, legal proceedings or otherwise) of, or legal advice in respect of
rights or responsibilities under, this Agreement, any other Loan Document, or
any document contemplated by or referred to herein, to the extent that Agent is
not reimbursed for such expenses by or on behalf of the Borrowers.  The
undertaking in this Section shall survive the payment of all Obligations
hereunder and the resignation or replacement of Agent.

 

15.8.                     Agent in Individual Capacity.  WFF and its Affiliates
may make loans to, issue letters of credit for the account of, accept deposits
from, provide Bank Products to, acquire equity interests in, and generally
engage in any kind of banking, trust, financial advisory, underwriting, or other
business with Parent and its Subsidiaries and Affiliates and any other Person
party to any Loan Document as though WFF were not Agent hereunder, and, in each
case, without notice to or consent of the other members of the Lender Group. 
The other members of the Lender Group acknowledge (and by its acceptance of the
benefits of the Loan Documents, each Bank Product Provider shall be deemed to
acknowledge) that, pursuant to such activities, WFF or its Affiliates may
receive information regarding Parent or its Affiliates or any other Person party
to

 

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any Loan Documents that is subject to confidentiality obligations in favor of
Parent or such other Person and that prohibit the disclosure of such information
to the Lenders (or Bank Product Providers), and the Lenders acknowledge (and by
its acceptance of the benefits of the Loan Documents, each Bank Product Provider
shall be deemed to acknowledge) that, in such circumstances (and in the absence
of a waiver of such confidentiality obligations, which waiver Agent will use its
reasonable best efforts to obtain), Agent shall not be under any obligation to
provide such information to them.  The terms “Lender” and “Lenders” include WFF
in its individual capacity.

 

15.9.                     Successor Agent.  Agent may resign as Agent upon 30
days prior written notice to the Lenders (unless such notice is waived by the
Required Lenders) and U.S. Administrative Borrower (unless such notice is waived
by U.S. Administrative Borrower) and without any notice to the Bank Product
Providers.  If Agent resigns under this Agreement, the Required Lenders shall be
entitled, with (so long as no Event of Default has occurred and is continuing)
the consent of U.S. Administrative Borrower (such consent not to be unreasonably
withheld, delayed, or conditioned), appoint a successor Agent for the Lenders
(and the Bank Product Providers).  If, at the time that Agent’s resignation is
effective, it is acting as the Issuing Lender or the Swing Lender, such
resignation shall also operate to effectuate its resignation as the Issuing
Lender or the Swing Lender, as applicable, and it shall automatically be
relieved of any further obligation to issue Letters of Credit, to cause the
Underlying Issuer to issue Letters of Credit, or to make Swing Loans.  If no
successor Agent is appointed prior to the effective date of the resignation of
Agent, Agent may appoint, after consulting with the Lenders and U.S.
Administrative Borrower, a successor Agent.  If Agent has materially breached or
failed to perform any material provision of this Agreement or of Applicable Law,
the Required Lenders may agree in writing to remove and replace Agent with a
successor Agent from among the Lenders with (so long as no Event of Default has
occurred and is continuing) the consent of U.S. Administrative Borrower (such
consent not to be unreasonably withheld, delayed, or conditioned).  In any such
event, upon the acceptance of its appointment as successor Agent hereunder, such
successor Agent shall succeed to all the rights, powers, and duties of the
retiring Agent and the term “Agent” shall mean such successor Agent and the
retiring Agent’s appointment, powers, and duties as Agent shall be terminated. 
After any retiring Agent’s resignation hereunder as Agent, the provisions of
this Section 15 shall inure to its benefit as to any actions taken or omitted to
be taken by it while it was Agent under this Agreement.  If no successor Agent
has accepted appointment as Agent by the date which is 30 days following a
retiring Agent’s notice of resignation, the retiring Agent’s resignation shall
nevertheless thereupon become effective and the Lenders shall perform all of the
duties of Agent hereunder until such time, if any, as the Lenders appoint a
successor Agent as provided for above.  The parties hereto acknowledge and agree
that, for purposes of the Dutch Security Agreements, any resignation by Agent is
not effective until its contractual relationship under the Parallel Debt Foreign
and the Parallel Debt U.S., including all of its rights and obligations
thereunder, is transferred to a successor Agent.  Agent will reasonably
cooperate in assigning its rights and obligations under the Parallel Debt
Foreign and the Parallel Debt U.S. to the successor Agent and will reasonably
cooperate in transferring all rights under the Dutch Security Agreements to the
successor Agent.

 

15.10.              Lender in Individual Capacity.  Any Lender and its
respective Affiliates may make loans to, issue letters of credit for the account
of, accept deposits from, provide Bank Products to, acquire equity interests in
and generally engage in any kind of banking, trust, financial advisory,
underwriting, or other business with Parent and its Subsidiaries and Affiliates
and any other Person party to any Loan Documents as though such Lender were not
a Lender hereunder without notice to or consent of the other members of the
Lender Group (or the Bank Product Providers).  The other members of the Lender
Group acknowledge (and by its acceptance of the benefits of the Loan Documents,
each Bank Product Provider shall be deemed to acknowledge) that, pursuant to
such activities, such Lender and its respective Affiliates may receive
information regarding Parent or its Affiliates or any other Person party to any
Loan Documents that is subject to confidentiality obligations in favor of Parent
or such other Person and that prohibit the disclosure of such information to the
Lenders, and the Lenders acknowledge (and by its acceptance of the benefits of
the Loan Documents, each Bank Product Provider shall be deemed to acknowledge)
that, in such circumstances (and in the absence of a waiver of such
confidentiality obligations, which waiver such Lender will use its reasonable
best efforts to obtain), such Lender shall not be under any obligation to
provide such information to them.

 

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15.11.              Collateral Matters.

 

(a)                                 The Lenders hereby irrevocably authorize
(and by its acceptance of the benefits of the Loan Documents, each Bank Product
Provider shall be deemed to authorize) Agent to release any Lien on any
Collateral (i) upon the termination of the Commitments and payment in full by
the Borrowers of all Obligations, (ii) constituting property being sold or
disposed of if a release is required or desirable in connection therewith and if
the applicable Loan Party certifies to Agent that the sale or disposition is
permitted under Section 6.4 (and Agent may rely conclusively on any such
certificate, without further inquiry), (iii) constituting property in which
neither Parent nor any of its Subsidiaries owned any interest at the time the
Agent’s Lien was granted nor at any time thereafter, (iv) constituting property
leased to a Loan Party or Subsidiary thereof under a lease that has expired or
is terminated in a transaction permitted under this Agreement or (v) in
accordance with the provisions of the Intercreditor Agreement.  The Lenders
hereby irrevocably authorize (and by its acceptance of the benefits of the Loan
Documents, each Bank Product Provider shall be deemed to authorize) Agent, based
upon the instruction of the Required Lenders, to credit bid and purchase (either
directly or through one or more acquisition vehicles) all or any portion of the
Collateral at any sale thereof conducted by Agent under the provisions of the
Code, including pursuant to Sections 9-610 or 9-620 of the Code, at any sale
thereof conducted under the provisions of the Bankruptcy Code, including
Section 363 of the Bankruptcy Code, or at any sale or foreclosure conducted by
Agent (whether judicial action or otherwise) in accordance with Applicable Law;
provided, that, in respect of any such sale or foreclosure of Collateral
situated in Canada pursuant to which the Agent (either directly or through one
or more acquisition vehicles) would acquire any right, title or other interest
(other than the Lien of the Agent under the Canadian Security Agreement) in any
such Collateral on behalf of or for the benefit of any Lender, the Agent shall
provide each Lender with no less than 30 days prior written notice of such sale
or foreclosure (it being understood and agreed that the foregoing proviso is
solely for the benefit of the Lenders and not for the benefit of any Loan
Party).  Except as provided above, Agent will not execute and deliver a release
of any Lien on any Collateral without the prior written authorization of (y) if
the release is of all or substantially all of the Collateral, all of the Lenders
(without requiring the authorization of the Bank Product Providers), or
(z) otherwise, the Required Lenders (without requiring the authorization of the
Bank Product Providers).  Upon request by Agent or an Administrative Borrower at
any time, the Lenders will (and if so requested, the Bank Product Providers
will) confirm in writing Agent’s authority to release any such Liens on
particular types or items of Collateral pursuant to this Section 15.11;
provided, however, that (1) Agent shall not be required to execute any document
necessary to evidence such release on terms that, in Agent’s reasonable opinion,
would expose Agent to liability or create any obligation or entail any
consequence other than the release of such Lien without recourse,
representation, or warranty, and (2) such release shall not in any manner
discharge, affect, or impair the Obligations or any Liens (other than those
expressly being released) upon (or obligations of any Loan Party in respect of)
all interests retained by such Loan Party, including, the proceeds of any sale,
all of which shall continue to constitute part of the Collateral.  The Lenders
further hereby irrevocably authorize (and by its acceptance of the benefits of
the Loan Documents, each Bank Product Provider shall be deemed to authorize)
Agent, at its option and in its sole discretion, to subordinate any Lien granted
to or held by Agent under any Loan Document to the holder of any Permitted Lien
on such property if such Permitted Lien secures Permitted Purchase Money
Indebtedness.

 

(b)                                 As among the Agent, the Lenders and the Bank
Product Providers, Agent shall have no obligation whatsoever to any of the
Lenders (or the Bank Product Providers) to assure that the Collateral exists or
is owned by any Loan Party or Subsidiary thereof or is cared for, protected, or
insured or has been encumbered, or that Agent’s Liens have been properly or
sufficiently or lawfully created, perfected, protected, or enforced or are
entitled to any particular priority, or to exercise at all or in any particular
manner or under any duty of care, disclosure or fidelity, or to continue
exercising, any of the rights, authorities and powers granted or available to
Agent pursuant to any of the Loan Documents, it being understood and agreed that
in respect of the Collateral, or any act, omission, or event related thereto,
subject to the terms and conditions contained herein, Agent may act in any
manner it may deem appropriate, in its sole discretion given Agent’s own
interest in the Collateral in its capacity as one of the Lenders and that Agent
shall have no other duty or

 

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liability whatsoever to any Lender (or Bank Product Provider) as to any of the
foregoing, except as otherwise provided herein.

 

15.12.              Restrictions on Actions by Lenders; Sharing of Payments.

 

(a)                                 Each of the Lenders agrees that it shall
not, without the express written consent of Agent, and that it shall, to the
extent it is lawfully entitled to do so, upon the written request of Agent, set
off against the Obligations, any amounts owing by such Lender to any Loan Party
or Subsidiary thereof or any deposit accounts of any Loan Party or Subsidiary
thereof now or hereafter maintained with such Lender.  Each of the Lenders
further agrees that it shall not, unless specifically requested to do so in
writing by Agent, take or cause to be taken any action, including, the
commencement of any legal or equitable proceedings to enforce any Loan Document
against any Loan Party or Subsidiary thereof or to foreclose any Lien on, or
otherwise enforce any security interest in, any of the Collateral.

 

(b)                                 If, at any time or times any Lender shall
receive (i) by payment, foreclosure, setoff, or otherwise, any proceeds of
Collateral or any payments with respect to the Obligations, except for any such
proceeds or payments received by such Lender from Agent pursuant to the terms of
this Agreement, or (ii) payments from Agent in excess of such Lender’s Pro Rata
Share of all such distributions by Agent, such Lender promptly shall (A) turn
the same over to Agent, in kind, and with such endorsements as may be required
to negotiate the same to Agent, or in immediately available funds, as
applicable, for the account of all of the Lenders and for application to the
Obligations in accordance with the applicable provisions of this Agreement, or
(B) purchase, without recourse or warranty, an undivided interest and
participation in the Obligations owed to the other Lenders so that such excess
payment received shall be applied ratably as among the Lenders in accordance
with their Pro Rata Shares; provided, however, that to the extent that such
excess payment received by the purchasing party is thereafter recovered from it,
those purchases of participations shall be rescinded in whole or in part, as
applicable, and the applicable portion of the purchase price paid therefor shall
be returned to such purchasing party, but without interest except to the extent
that such purchasing party is required to pay interest in connection with the
recovery of the excess payment; provided, further, that this Section 15.12 shall
not apply to any payment (x) obtained by a Lender as consideration for the
assignment or sale of a participation in all or a portion of the Obligations,
its Commitments and the other rights and obligations of such Lender hereunder
and under the other Loan Documents to any Assignee or Participant or (y) which,
pursuant to the express terms of this Agreement or any of the other Loan
Documents, are payable solely to Agent, Swing Lender or any other member of the
Lender Group.  Notwithstanding anything to the contrary in this
Section 15.12(b), in no event shall any Foreign Borrower be deemed to be a
guarantor of, surety in respect of or otherwise liable, directly or indirectly,
for the payment of any U.S. Obligations pursuant to this Section 15.12(b).

 

15.13.              Agency for Perfection.  Agent hereby appoints each other
Lender (and each Bank Product Provider) as its agent (and each Lender hereby
accepts (and by its acceptance of the benefits of the Loan Documents, each Bank
Product Provider shall be deemed to accept) such appointment) for the purpose of
perfecting Agent’s Liens in assets which, in accordance with Article 8 or
Article 9, as applicable, of the Code, or similar or analogous provisions of the
PPSA, can be perfected by possession or control.  Should any Lender obtain
possession or control of any such Collateral, such Lender shall notify Agent
thereof, and, promptly upon Agent’s request therefor shall deliver possession or
control of such Collateral to Agent or in accordance with Agent’s instructions.

 

15.14.              Payments by Agent to the Lenders.  All payments to be made
by Agent to the Lenders (or Bank Product Providers) shall be made by bank wire
transfer of immediately available funds pursuant to such wire transfer
instructions as each party may designate for itself by written notice to Agent. 
Concurrently with each such payment, Agent shall identify whether such payment
(or any portion thereof) represents principal, premium (if any), fees, or
interest of the Obligations.

 

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15.15.              Concerning the Collateral and Related Loan Documents.  Each
member of the Lender Group authorizes and directs (and by its acceptance of the
benefits of the Loan Documents, each Bank Product Provider shall be deemed to
authorize and direct) Agent to enter into this Agreement and the other Loan
Documents.  Each member of the Lender Group agrees (and by its acceptance of the
benefits of the Loan Documents, each Bank Product Provider shall be deemed to
agree) that any action taken by Agent in accordance with the terms of this
Agreement or the other Loan Documents relating to the Collateral and the
exercise by Agent of its powers set forth therein or herein, together with such
other powers that are reasonably incidental thereto, shall be binding upon all
of the Lenders (and such Bank Product Provider).

 

15.16.              Audits and Examination Reports; Confidentiality; Disclaimers
by Lenders; Other Reports and Information.  By becoming a party to this
Agreement, each Lender:

 

(a)                                 is deemed to have requested that Agent
furnish such Lender, promptly after it becomes available, a copy of each field
audit or examination report respecting Parent or its Subsidiaries (each a
“Report” and collectively, “Reports”) prepared by or at the request of Agent,
and Agent shall so furnish each Lender with such Reports,

 

(b)                                 expressly agrees and acknowledges that Agent
does not (i) make any representation or warranty as to the accuracy of any
Report, and (ii) shall not be liable for any information contained in any
Report,

 

(c)                                  expressly agrees and acknowledges that the
Reports are not comprehensive audits or examinations, that Agent or other party
performing any audit or examination will inspect only specific information
regarding Parent and its Subsidiaries and will rely significantly upon Parent’s
and its Subsidiaries’ books and records, as well as on representations of their
personnel,

 

(d)                                 agrees to keep all Reports and other
material, non-public information regarding Parent and its Subsidiaries and their
operations, assets, and existing and contemplated business plans in a
confidential manner in accordance with Section 17.9,

 

(e)                                  without limiting the generality of any
other indemnification provision contained in this Agreement, agrees:  (i) to
hold Agent and any other Lender preparing a Report harmless from any action the
indemnifying Lender may take or fail to take or any conclusion the indemnifying
Lender may reach or draw from any Report in connection with any loans or other
credit accommodations that the indemnifying Lender has made or may make to the
Borrowers, or the indemnifying Lender’s participation in, or the indemnifying
Lender’s purchase of, a loan or loans of the Borrowers, and (ii) to pay and
protect, and indemnify, defend and hold Agent, and any such other Lender
preparing a Report harmless from and against, the claims, actions, proceedings,
damages, costs, expenses, and other amounts (including, attorneys fees and
costs) incurred by Agent or such other Lender preparing a Report as the direct
or indirect result of any third parties who might obtain all or part of any
Report through the indemnifying Lender, and

 

(f)                                   is deemed to have requested that Agent
furnish such Lender, promptly after it becomes available, a copy of each Loan
Document executed by a Loan Party pursuant to Sections 3.7, 3.8 or 3.9.

 

In addition to the foregoing:  (x) subject to Section 17.9, any Lender may from
time to time request of Agent in writing that Agent provide to such Lender a
copy of any report or document provided by Parent or any of its Subsidiaries to
Agent that has not been contemporaneously provided by Parent or such Subsidiary
to such Lender, and, upon receipt of such request, Agent promptly shall provide
a copy of same to such Lender, (y) to the extent that Agent is entitled, under
any provision of the Loan Documents, to request additional reports or
information from Parent or its Subsidiaries, any Lender may, from time to time,
reasonably request Agent to exercise such right as specified in such Lender’s
notice to Agent, whereupon Agent promptly shall request of the applicable Person
the additional reports or information reasonably specified by such Lender, and,
upon

 

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receipt thereof from such Person, Agent promptly shall provide a copy of same to
such Lender, and (z) any time that Agent renders to Administrative Borrower a
statement regarding the Loan Account, Agent shall send a copy of such statement
to each Lender.

 

15.17.              Several Obligations; No Liability.  Notwithstanding that
certain of the Loan Documents now or hereafter may have been or will be executed
only by or in favor of Agent in its capacity as such, and not by or in favor of
the Lenders, any and all obligations on the part of Agent (if any) to make any
credit available hereunder shall constitute the several (and not joint)
obligations of the respective Lenders on a ratable basis, according to their
respective Commitments, to make an amount of such credit not to exceed, in
principal amount, at any one time outstanding, the amount of their respective
Commitments.  Nothing contained herein shall confer upon any Lender any interest
in, or subject any Lender to any liability for, or in respect of, the business,
assets, profits, losses, or liabilities of any other Lender.  Each Lender shall
be solely responsible for notifying its Participants of any matters relating to
the Loan Documents to the extent any such notice may be required, and no Lender
shall have any obligation, duty, or liability to any Participant of any other
Lender.  Except as provided in Section 15.7, no member of the Lender Group shall
have any liability for the acts of any other member of the Lender Group.  No
Lender shall be responsible to any Borrower or any other Person for any failure
by any other Lender (or Bank Product Provider) to fulfill its obligations to
make credit available hereunder, nor to advance for such Lender (or Bank Product
Provider) or on its behalf, nor to take any other action on behalf of such
Lender (or Bank Product Provider) hereunder or in connection with the financing
contemplated herein.

 

SECTION 16.                  WITHHOLDING TAXES.

 

(a)                                 All payments made by or on behalf of any
Loan Party hereunder or under any note or other Loan Document, including any
amount paid pursuant to this Section 16(a), will be made without setoff,
counterclaim, or other defense.  In addition, all such payments will be made
free and clear of, and without deduction or withholding for, any present or
future Taxes, and in the event any deduction or withholding of Taxes is required
on any payment hereunder or under any other Loan Document, the Loan Parties
shall comply with the next sentence of this Section 16(a).  If any Taxes are so
levied or imposed or otherwise required to be deducted or withheld, (i) the Loan
Parties shall notify Agent of such requirement as soon as the applicable Loan
Party becomes aware of it, (ii) the Loan Parties shall pay any such Tax before
the date on which penalties attach thereto, such payment to be made (if the
liability to pay is imposed on any Loan Party) for its own account or (if that
liability is imposed on Agent or any Lender or Participant, as the case may be)
on behalf of and in the name of such Agent or such Lender or Participant,
(iii) the sum payable by such Loan Party in respect of which the relevant
deduction, withholding or payment is required shall be increased to the extent
necessary to ensure that after the making of that deduction, withholding or
payment, such Agent or Lender, as the case may be, receives on the due date a
net sum equal to what it would have received had no such deduction, withholding
or payment been required or made; provided, however, that the Loan Parties shall
not be required to increase any such amounts if the increase in such amount
payable results from Agent’s or such Lender’s or Participant’s own willful
misconduct or gross negligence (as finally determined by a court of competent
jurisdiction).  The Loan Parties will furnish to Agent as promptly as possible
after the date the payment of any Tax is due pursuant to Applicable Law,
certified copies of tax receipts evidencing such payment by the Loan Parties.

 

(b)                                 The Loan Parties agree to pay any present or
future stamp, value added or documentary taxes or any other excise or property
taxes, charges, or similar levies that arise from any payment made hereunder or
from the execution, delivery, performance, recordation, or filing of, or
otherwise with respect to this Agreement or any other Loan Document.  The Loan
Parties hereby indemnify Agent and each Lender or Participant for the full
amount of any tax payable by the Loan Parties pursuant to this
Section 16(b) that is paid by Agent or such Lender or Participant and any
liability (including penalties, interest and expenses) arising therefrom or with
respect thereto.

 

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(c)                                  If a Lender or Participant is entitled to
claim an exemption or reduction from United States withholding tax, such Lender
or Participant agrees with and in favor of Agent, to deliver to Agent and the
U.S. Administrative Borrower (or, in the case of a Participant, to the Lender
granting the participation and the U.S. Administrative Borrower) one of the
following before receiving its first payment under this Agreement or, in the
case of an Assignee, prior to the time at which such Person becomes an Assignee
(and at any other time reasonably requested by Agent or U.S. Administrative
Borrower):

 

(i)                                     if such Lender or Participant is
entitled to claim a full or partial exemption from United States withholding tax
pursuant to the portfolio interest exception, (A) a statement of the Lender or
Participant, signed under penalty of perjury, that it is not a (I) a “bank” as
described in Section 881(c)(3)(A) of the IRC, (II) a 10% shareholder of any Loan
Party (within the meaning of Section 871(h)(3)(B) of the IRC), or (III) a
controlled foreign corporation related to any Loan Party within the meaning of
Section 864(d)(4) of the IRC, and (B) a properly completed and executed IRS
Form W-8BEN or Form W-8IMY (with proper attachments);

 

(ii)                                  if such Lender or Participant is entitled
to claim a full or partial exemption from, or a reduction of, withholding tax
under a United States tax treaty, a properly completed and executed copy of IRS
Form W-8BEN;

 

(iii)                               if such Lender or Participant is entitled 
to claim that interest paid under this Agreement is exempt from United States
withholding tax because it is effectively connected with a United States trade
or business of such Lender, a properly completed and executed copy of IRS
Form W-8ECI;

 

(iv)                              if such Lender or Participant is entitled to
claim that interest paid under this Agreement is exempt from United States
withholding tax because such Lender or Participant serves as an intermediary, a
properly completed and executed copy of IRS Form W-8IMY (with proper
attachments); or

 

(v)                                 a properly completed and executed copy of
any other form or forms, including IRS Form W-9, as may be required under the
IRC or other laws of the United States as a condition to exemption from, or
reduction of, United States withholding or backup withholding tax.

 

Each Lender or Participant shall provide new forms (or successor forms) upon the
expiration or obsolescence of any previously delivered forms and to promptly
notify Agent and U.S. Administrative Borrower (or, in the case of a Participant,
to the Lender granting the participation only) of any change in circumstances
which would modify or render invalid any claimed exemption or reduction.

 

(d)                                 If a Lender or Participant claims an
exemption from withholding tax in a jurisdiction other than the United States,
such Lender or such Participant agrees with and in favor of Agent, to deliver to
Agent and the Foreign Administrative Borrower (or, in the case of a Participant,
to the Lender granting the participation only) as soon as practicable (before
receiving its first payment under this Agreement, if possible under Applicable
Law, and, if not, promptly after such form or forms are received, it being
understood that this Section 16(d) shall not be considered breached during any
period for which the Lender or Participant, as applicable, has taken all
commercially reasonable steps to perfect any available exemption and to receive
such form or forms from the applicable Governmental Authority) any such form or
forms, as may be required under the laws of such jurisdiction as a condition to
exemption from, or reduction of, foreign withholding or backup withholding tax
and reasonably requested by the Foreign Administrative Borrower, but only if
such Lender or such Participant is legally able to deliver such forms, provided,
however, that nothing in this Section 16(d) shall require a Lender or
Participant to disclose any confidential information (including without
limitation, its tax returns) or other information that such Lender or
Participant is not legally able to deliver.  Each Lender and each Participant
shall provide new forms (or successor forms) upon the expiration or obsolescence
of any previously delivered forms and to promptly notify Agent and Foreign
Administrative Borrower (or, in the case of a Participant, to the Lender
granting the participation only) of any change in circumstances which would
modify or render invalid any claimed exemption or reduction.

 

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(e)           If a Lender or Participant claims exemption from, or reduction of,
withholding tax and such Lender or Participant sells, assigns, grants a
participation in, or otherwise transfers all or part of the Obligations of the
Borrowers to such Lender or Participant, such Lender or Participant agrees to
notify Agent (or, in the case of a sale of a participation interest, to the
Lender granting the participation only) of  the percentage amount in which it is
no longer the beneficial owner of Obligations of the Borrowers to such Lender or
Participant.  To the extent of such percentage amount, Agent will treat such
Lender’s or such Participant’s documentation provided pursuant to
Section 16(c) or Section 16(d) as no longer valid.  With respect to such
percentage amount, such Participant or Assignee may provide new documentation,
pursuant to Section 16(c) or Section 16(d), if applicable.  The Loan Parties
agree that each Participant shall be entitled to the benefits of this Section 16
with respect to its participation in any portion of the Commitments and the
Obligations so long as such Participant complies with the obligations set forth
in this Section 16 with respect thereto; provided, however, that a Participant
shall not be entitled to any additional amounts pursuant to this Section 16 in
excess of the amounts to which the Lender granting such participation would have
been entitled.

 

(f)            If a Lender or a Participant is entitled to a reduction in the
applicable withholding tax, Agent (or, in the case of a Participant, to the
Lender granting the participation) may withhold from any interest payment to
such Lender or such Participant an amount equivalent to the applicable
withholding tax after taking into account such reduction.  If the forms or other
documentation required by Section 16(c) or Section 16(d) are not delivered to
Agent (or, in the case of a Participant, to the Lender granting the
participation), then Agent (or, in the case of a Participant, to the Lender
granting the participation) may withhold from any interest payment to such
Lender or such Participant not providing such forms or other documentation an
amount equivalent to the applicable withholding tax.

 

(g)           If the IRS or any other Governmental Authority of the United
States or other jurisdiction asserts a claim that Agent (or, in the case of a
Participant, to the Lender granting the participation) did not properly withhold
tax from amounts paid to or for the account of any Lender or any Participant due
to a failure on the part of the Lender or any Participant (because the
appropriate form was not delivered, was not properly executed, or because such
Lender failed to notify Agent (or such Participant failed to notify the Lender
granting the participation) of a change in circumstances which rendered the
exemption from, or reduction of, withholding tax ineffective, or for any other
reason) such Lender shall indemnify and hold Agent harmless (or, in the case of
a Participant, such Participant shall indemnify and hold the Lender granting the
participation harmless) for all amounts paid, directly or indirectly, by Agent
(or, in the case of a Participant, to the Lender granting the participation), as
tax or otherwise, including penalties and interest, and including any taxes
imposed by any jurisdiction on the amounts payable to Agent (or, in the case of
a Participant, to the Lender granting the participation only) under this
Section 16, together with all costs and expenses (including attorneys fees and
expenses).  The obligation of the Lenders and the Participants under this
subsection shall survive the payment of all Obligations and the resignation or
replacement of Agent.

 

(h)           If Agent or a Lender or Participant determines, in its sole
discretion, that it has received a refund of any Taxes as to which it has been
indemnified by the Loan Parties or with respect to which the Loan Parties have
paid additional amounts pursuant to this Section 16, so long as no Default or
Event of Default has occurred and is continuing, it shall pay over such refund
to U.S. Administrative Borrower, for the benefit of the applicable Loan Parties
(but only to the extent of payments made, or additional amounts paid, by the
Loan Parties under this Section 16 with respect to Taxes giving rise to such a
refund), net of all out-of-pocket expenses incurred in connection with such
refund of Agent or such Lender or Participant and without interest (other than
any interest paid by the relevant Governmental Authority with respect to such a
refund); provided, that the Loan Parties, upon the request of Agent or such
Lender or Participant, agree to repay the amount so paid over to the Loan
Parties (plus any penalties, interest or other charges, imposed by the relevant
Governmental Authority, other than such penalties, interest or other charges
imposed as a result of the willful misconduct or gross negligence of Agent, such
Lender or such Participant hereunder) to Agent or such Lender or Participant in
the event Agent or such Lender or Participant is required to repay such refund
to such Governmental Authority.  Notwithstanding anything in Credit Agreement to
the contrary, this Section 16 shall

 

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not be construed to require Agent or any Lender or Participant to make available
its tax returns (or any other information which it deems confidential) to any
Loan Party or any other Person.

 

(i)            If a Loan Party determines in good faith that a reasonable basis
exists for contesting a Tax imposed on the payments made pursuant to this
Agreement or under the other Loan Documents, the applicable Lender or
Participant shall cooperate with such Loan Party in challenging such Tax if
requested by such Loan Party in writing; provided, however, that such Lender or
Participant shall not be required to incur any expense or to take any action in
connection with the foregoing which, in the sole discretion of such Lender or
Participant, would cause such Lender or Participant or its applicable lending
office to suffer any economic, legal or regulatory disadvantage.

 

SECTION 17.      GENERAL PROVISIONS.

 

17.1.       Effectiveness.  This Agreement shall be binding and deemed effective
when executed by the Borrowers, Agent, and each Lender whose signature is
provided for on the signature pages hereof.

 

17.2.       Section Headings.  Headings and numbers have been set forth herein
for convenience only.  Unless the contrary is compelled by the context,
everything contained in each Section applies equally to this entire Agreement.

 

17.3.       Interpretation.  Neither this Agreement nor any uncertainty or
ambiguity herein shall be construed against the Lender Group or the Borrowers,
whether under any rule of construction or otherwise.  On the contrary, this
Agreement has been reviewed by all parties and shall be construed and
interpreted according to the ordinary meaning of the words used so as to
accomplish fairly the purposes and intentions of all parties hereto.

 

17.4.       Severability of Provisions.  Each provision of this Agreement shall
be severable from every other provision of this Agreement for the purpose of
determining the legal enforceability of any specific provision.

 

17.5.       Bank Product Providers.  Each Bank Product Provider shall be deemed
a third party beneficiary hereof and of the provisions of the other Loan
Documents for purposes of any reference in a Loan Document to the parties for
whom Agent is acting.  Agent hereby agrees to act as agent for such Bank Product
Provider and, by virtue of providing a Bank Product, each Bank Product Provider
shall be automatically deemed to have appointed Agent as its agent; it being
understood and agreed that the rights and benefits of each Bank Product Provider
under the Loan Documents consist exclusively of such Bank Product Provider’s
being a beneficiary of the Liens and security interests (and, if applicable,
guarantees) granted to Agent and the right to share in payments and collections
out of the Collateral as more fully set forth herein. In connection with any
such distribution of payments and collections, Agent shall be entitled to assume
no amounts are owing to any Bank Product Provider unless such Bank Product
Provider has provided written notification to Agent of the amount that is owing
to it and such notification is received by Agent a reasonable period of time
prior to the making of such distribution.

 

17.6.       Debtor-Creditor Relationship.  The relationship between the Lenders
and Agent, on the one hand, and the Loan Parties, on the other hand, is solely
that of creditor and debtor.  Any member of the Lender Group or their respective
Affiliates (collectively, solely for purposes of this paragraph, the “Lender
Parties”), may have economic interests that conflict with those of the Loan
Parties, their respective stockholders and/or their respective affiliates.  Each
Loan Party agrees that nothing in the Loan Documents or otherwise will be deemed
to create an advisory, fiduciary or agency relationship or fiduciary or other
implied duty between any Lender Party, on the one hand, and any Loan Party, its
stockholders or its affiliates, on the other.  The Loan Parties acknowledge and
agree that (a) the transactions contemplated by the Loan Documents (including
the exercise of rights and remedies hereunder and thereunder) are arm’s-length
commercial transactions between the Lender Party, on the one hand, and each Loan
Party, on the other, and (b) in connection therewith and with

 

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the process leading thereto, (i) no Lender Party has assumed an advisory or
fiduciary responsibility or duty in favor of any Loan Party, its stockholders or
its affiliates with respect to the transactions contemplated hereby (or the
exercise of rights or remedies with respect thereto) or the process leading
thereto (irrespective of whether any Lender Party has advised, is currently
advising or will advise such Loan Party, its stockholders or its Affiliates on
other matters) or any other obligation to such Loan Party except the obligations
expressly set forth in the Loan Documents, (ii) each Lender Party is acting
solely as principal and not as the agent or fiduciary of such Loan Party, its
management, stockholders, creditors or any other Person and (iii) there is no
agency or joint venture relationship between any Lender Party, on the one hand,
and the Loan Parties, on the other hand, by virtue of any Loan Document or any
transaction contemplated therein.  Each Loan Party acknowledges and agrees that
such Loan Party has consulted its own legal and financial advisors to the extent
it deemed appropriate and that it is responsible for making its own independent
judgment with respect to such transactions and the process leading thereto. 
Each Loan Party agrees that it will not claim that any Lender Party has rendered
advisory services of any nature or respect, or owes a fiduciary or similar duty
to such Loan Party, in connection with such transaction or the process leading
thereto.

 

17.7.       Counterparts; Electronic Execution.  This Agreement may be executed
in any number of counterparts and by different parties on separate counterparts,
each of which, when executed and delivered, shall be deemed to be an original,
and all of which, when taken together, shall constitute but one and the same
Agreement.  Delivery of an executed counterpart of this Agreement by
telefacsimile or other electronic method of transmission shall be equally as
effective as delivery of an original executed counterpart of this Agreement. 
Any party delivering an executed counterpart of this Agreement by telefacsimile
or other electronic method of transmission also shall deliver an original
executed counterpart of this Agreement but the failure to deliver an original
executed counterpart shall not affect the validity, enforceability, and binding
effect of this Agreement.  The foregoing shall apply to each other Loan Document
mutatis mutandis.

 

17.8.       Revival and Reinstatement of Obligations.  If the incurrence or
payment of the Obligations by the Borrowers or any other Loan Party or the
transfer to the Lender Group of any property should for any reason subsequently
be asserted, or declared, to be void or voidable under any state, provincial or
federal law of any jurisdiction relating to creditors’ rights, including
provisions of the Bankruptcy Code relating to fraudulent conveyances,
preferences, or other voidable or recoverable payments of money or transfers of
property (each, a “Voidable Transfer”), and if the Lender Group is required to
repay or restore, in whole or in part, any such Voidable Transfer, or elects to
do so upon the reasonable advice of its counsel, then, as to any such Voidable
Transfer, or the amount thereof that the Lender Group is required or elects to
repay or restore, and as to all reasonable costs, expenses, and attorneys fees
of the Lender Group related thereto, the liability of the Borrowers and the
other Loan Parties automatically shall be revived, reinstated, and restored and
shall exist as though such Voidable Transfer had never been made.

 

17.9.       Confidentiality.

 

(a)           Agent and Lenders each individually (and not jointly or jointly
and severally) agree that material, non-public information regarding Parent and
its Subsidiaries, their operations, assets, and existing and contemplated
business plans (“Confidential Information”) shall be treated by Agent and the
Lenders in a confidential manner, and shall not be disclosed by Agent and the
Lenders to Persons who are not parties to this Agreement, except:  (i) to
attorneys for and other advisors, accountants, auditors, and consultants to any
member of the Lender Group in connection with the transactions contemplated by
or referenced in this Agreement or the other Loan Documents (“Lender Group
Representatives”), (ii) to Subsidiaries and Affiliates of any member of the
Lender Group (including the Bank Product Providers), provided that any such
Subsidiary or Affiliate shall have agreed to receive such information hereunder
subject to the terms of this Section 17.9 or other confidentiality provisions at
least as restrictive as those set forth in this Section 17.9, (iii) as may be
required by regulatory authorities, governmental agencies or NAIC or any
representative thereof so long as such authorities, agencies, NAIC or such
representative are informed of the confidential nature of such information,
(iv) as may be required by statute, decision, or judicial or administrative
order, rule, or regulation; provided, that, (x) prior to any disclosure under
this clause (iv), the disclosing party agrees

 

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to provide the Loan Parties with prior notice thereof, to the extent that it is
practicable to do so and to the extent that the disclosing party is permitted to
provide such prior notice to the Loan Parties pursuant to the terms of the
applicable statute, decision, or judicial or administrative order, rule, or
regulation and (y) any disclosure under this clause (iv) shall be limited to the
portion of the Confidential Information as may be required by such statute,
decision, or judicial or administrative order, rule, or regulation, (v) as may
be agreed to in advance by the applicable Borrower or as requested or required
by any Governmental Authority pursuant to any subpoena or other legal process;
provided, that, (x) prior to any disclosure under this clause (v) the disclosing
party agrees to provide the Loan Parties with prior notice thereof, to the
extent that it is practicable to do so and to the extent that the disclosing
party is permitted to provide such prior notice to the Loan Parties pursuant to
the terms of the subpoena or other legal process and (y) any disclosure under
this clause (v) shall be limited to the portion of the Confidential Information
as may be required by such Governmental Authority pursuant to such subpoena or
other legal process, (vi) as to any such information that is or becomes
generally available to the public (other than as a result of prohibited
disclosure by Agent or the Lenders or the Lender Group Representatives),
(vii) in connection with any assignment, participation or pledge of any Lender’s
interest under this Agreement and any direct or indirect contractual
counterparties that are Lenders or Affiliates of Lenders to any swap or
derivative transaction entered into in connection with the transactions
contemplated by the Loan Documents relating to any Loan Party or its obligations
under the Loan Documents, provided that any such assignee, participant, pledge
or swap counterparty shall have agreed in writing to receive such information
hereunder subject to the terms of this Section 17.9 or other confidentiality
provisions at least as restrictive as those set forth in this Section 17.9,
(viii) in connection with any litigation or other adversary proceeding involving
parties hereto which such litigation or adversary proceeding involves claims
related to the rights or duties of such parties under this Agreement or the
other Loan Documents; provided, that, prior to any disclosure to any Person
(other than any Loan Party, Agent, any Lender, any of their respective
Affiliates, or their respective counsel) under this clause (viii) with respect
to litigation involving any Person (other than the Loan Parties, Agent, any
Lender, any of their respective Affiliates, or their respective counsel), the
disclosing party agrees to provide the Loan Parties with prior notice thereof,
and (ix) in connection with, and to the extent reasonably necessary for, the
exercise of any secured creditor remedy under this Agreement or under any other
Loan Document.

 

(b)           Anything in this Agreement to the contrary notwithstanding, Agent
may provide information concerning the terms and conditions of this Agreement
and the other Loan Documents to loan syndication and pricing reporting services.

 

17.10.     Lender Group Expenses.  The Borrowers agree to pay any and all Lender
Group Expenses promptly after demand therefor by Agent and agree that their
obligations contained in this Section 17.10 shall survive payment or
satisfaction in full of all other Obligations.

 

17.11.     Patriot Act.  Each Lender that is subject to the requirements of the
Patriot Act or the PCTFA hereby notifies the Borrowers that pursuant to the
requirements of the Patriot Act and the PCTFA, it is required to obtain, verify
and record information that identifies the Borrowers, which information includes
the name and address of each Borrower and other information that will allow such
Lender to identify each Borrower in accordance with the Patriot Act and the
PCTFA.

 

17.12.     Integration.  This Agreement, together with the other Loan Documents,
reflects the entire understanding of the parties with respect to the
transactions contemplated hereby and shall not be contradicted or qualified by
any other agreement, oral or written, before the date hereof.

 

17.13.     Administrative Borrowers.

 

(a)           Each U.S. Borrower hereby irrevocably appoints Stream
International as the borrowing agent and attorney-in-fact for all U.S. Borrowers
(the “U.S. Administrative Borrower”), which appointment shall remain in full
force and effect unless and until Agent shall have received prior written notice
signed by each U.S. Borrower that such appointment has been revoked and that
another U.S. Borrower has

 

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been appointed U.S. Administrative Borrower.  Each U.S. Borrower hereby
irrevocably appoints and authorizes the U.S. Administrative Borrower (i) to
provide Agent with all notices with respect to U.S. Advances and U.S. Letters of
Credit obtained for the benefit of any U.S. Borrower and all other notices and
instructions under this Agreement and (ii) to take such action as the U.S.
Administrative Borrower deems appropriate on its behalf to obtain U.S. Advances
and U.S. Letters of Credit and to exercise such other powers as are reasonably
incidental thereto to carry out the purposes of this Agreement.  It is
understood that the handling of the Loan Account and Collateral of U.S.
Borrowers in a combined fashion, as more fully set forth herein, is done solely
as an accommodation to U.S. Borrowers in order to utilize the collective
borrowing powers of U.S. Borrowers in the most efficient and economical manner
and at their request, and that the Lender Group shall not incur liability to any
U.S. Borrower as a result thereof.  Each U.S. Borrower expects to derive
benefit, directly or indirectly, from the handling of the Loan Account and the
Collateral in a combined fashion since the successful operation of each Borrower
is dependent on the continued successful performance of the integrated group. 
To induce the Lender Group to do so, and in consideration thereof, each Borrower
hereby jointly and severally agrees to indemnify each member of the Lender Group
and hold each member of the Lender Group harmless against any and all liability,
expense, loss or claim of damage or injury, made against the Lender Group by any
U.S. Borrower or by any third party whosoever, arising from or incurred by
reason of (a) the handling of the Loan Account and Collateral of U.S. Borrowers
as herein provided, (b) the Lender Group’s relying on any instructions of the
U.S. Administrative Borrower, or (c) any other action taken by the Lender Group
hereunder or under the other Loan Documents, except that U.S. Borrowers will
have no liability to the relevant Agent-Related Person or Lender-Related Person
under this Section 17.13 with respect to any liability that has been finally
determined by a court of competent jurisdiction to have resulted from the gross
negligence or willful misconduct of such Agent-Related Person or Lender-Related
Person, as the case may be.

 

(b)           Each Foreign Borrower hereby irrevocably appoints SGS BV as the
borrowing agent and attorney-in-fact for all Foreign Borrowers (the “Foreign
Administrative Borrower” and together with the U.S. Administrative Borrower, the
“Administrative Borrower”) which appointment shall remain in full force and
effect unless and until Agent shall have received prior written notice signed by
each Foreign Borrower that such appointment has been revoked and that another
Foreign Borrower has been appointed Foreign Administrative Borrower.  Each
Foreign Borrower hereby irrevocably appoints and authorizes the Foreign
Administrative Borrower (i) to provide Agent with all notices with respect to
Advances and Letters of Credit obtained for the benefit of any Borrower and all
other notices and instructions under this Agreement and (ii) to take such action
as the Foreign Administrative Borrower deems appropriate on its behalf to obtain
Foreign Advances and Foreign Letters of Credit and to exercise such other powers
as are reasonably incidental thereto to carry out the purposes of this
Agreement.  It is understood that the handling of the Loan Account and
Collateral of Foreign Borrowers in a combined fashion, as more fully set forth
herein, is done solely as an accommodation to Foreign Borrowers in order to
utilize the collective borrowing powers of Foreign Borrowers in the most
efficient and economical manner and at their request, and that the Lender Group
shall not incur liability to any Foreign Borrower as a result thereof.  Each
Foreign Borrower expects to derive benefit, directly or indirectly, from the
handling of the Loan Account and the Collateral in a combined fashion since the
successful operation of each Foreign Borrower is dependent on the continued
successful performance of the integrated group.  To induce the Lender Group to
do so, and in consideration thereof, each Foreign Borrower hereby jointly and
severally agrees to indemnify each member of the Lender Group and hold each
member of the Lender Group harmless against any and all liability, expense, loss
or claim of damage or injury, made against the Lender Group by any Foreign
Borrower or by any third party whosoever, arising from or incurred by reason of
(a) the handling of the Loan Account and Collateral of Foreign Borrowers as
herein provided, (b) the Lender Group’s relying on any instructions of the
Foreign Administrative Borrower, or (c) any other action taken by the Lender
Group hereunder or under the other Loan Documents, except that Foreign Borrowers
will have no liability to the relevant Agent-Related Person or Lender-Related
Person under this Section 17.13 with respect to any liability that has been
finally determined by a court of competent jurisdiction to have resulted from
the gross negligence or willful misconduct of such Agent-Related Person or
Lender-Related Person, as the case may be.

 

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17.14.     Determinations; Judgment Currency.

 

(a)           This is an international financial transaction in which the
specification of a currency and payment in New York City is of the essence. 
Dollars shall be the currency of account in the case of all payments pursuant to
or arising under this Agreement or under any other Loan Document, and all such
payments shall be made to the Agent’s Account in immediately available funds. 
To the fullest extent permitted by Applicable Law, the Obligations of Borrowers
to Agent and the Lenders under this Agreement and under the other Loan Documents
shall not be discharged by any amount paid in any other currency or in any other
manner than to the Agent’s Account to the extent that the amount so paid after
conversion under this Agreement and transfer to the Agent’s Account does not
yield the amount of Dollars in New York City due under this Agreement and under
the other Loan Documents.  If, for the purposes of obtaining or enforcing
judgment against Borrowers in any court in any jurisdiction in connection with
this Agreement or any Loan Document, it becomes necessary to convert into any
other currency (such other currency being referred to as the “Judgment
Currency”) an amount due under this Agreement or any Loan Document in Dollars
other than Judgment Currency, the conversion shall be made at the Exchange Rate
on the Business Day immediately preceding (a) the date of actual payment of the
amount due, in the case of any proceeding in the courts of any jurisdiction that
would give effect to such conversion being made on such date, or (b) the date on
which the judgment is given, in the case of any proceeding in the courts of any
other jurisdiction (the applicable date as of which such conversion is made
pursuant to this Section 17.14 being hereinafter referred to as the “Judgment
Conversion Date”).

 

(b)           If, in the case of any proceeding in the court of any jurisdiction
referred to in subsection (a) above, there is a change in the Exchange Rate
between the Judgment Conversion Date and the date of actual receipt for value of
the amount due, Borrowers shall pay such additional amount (if any and in any
event not a lesser amount) as may be necessary to ensure that the amount
actually received in the Judgment Currency, when converted at the rate of
exchange prevailing on the date of payment, will produce the amount of Dollars
which could have been purchased with the amount of the Judgment Currency
stipulated in the judgment or judicial order at the rate of exchange prevailing
on the Judgment Conversion Date.

 

(c)           Any amount due from Borrowers under this Section 17.14 shall not
be affected by judgment being obtained for any other amounts due under or in
respect of this Agreement or any Loan Document.

 

(d)           All costs, fees, expenses or losses of Agent or any other member
of the Lender Group associated with any currency exchange transaction
consummated in connection with the transactions contemplated hereunder shall
constitute Obligations and shall be immediately payable on demand, subject to
Section 2.14, by (i) the Foreign Borrowers with respect to any such Obligations
that are Foreign Obligations and (ii) the U.S. Borrowers with respect to any
such Obligations (whether constituting U.S. Obligations or Foreign Obligations).

 

17.15.     Intercreditor Agreement.  Reference is made to that certain Lien
Subordination and Intercreditor Agreement, dated as of October 1, 2009, among
Agent, as “ABL Agent,” the Collateral Trustee, as “Noteholder Collateral
Trustee,” Parent and the Subsidiaries of Parent named therein (the
“Intercreditor Agreement”).  Each Lender (a) consents to the subordination of
Liens provided for in the Intercreditor Agreement, (b) agrees that it will be
bound by, and will take no actions contrary to, the provisions of the
Intercreditor Agreement and (c) authorizes and instructs the Agent to enter into
the Intercreditor Agreement as “ABL Agent” on behalf of such Lender.  The
foregoing provisions are intended as an inducement to the holders of Senior
Secured Notes to acquire the Senior Secured Notes and such holders of such
Senior Secured Notes are intended third party beneficiaries of such provisions
and the provisions of the Intercreditor Agreement.  In the event of a conflict
or inconsistency between the provisions of this Agreement and the Intercreditor
Agreement, the Intercreditor Agreement shall control.

 

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17.16.     Canada — Joint and Several Liability.  Notwithstanding any other
provision contained herein or in any other Loan Document, if a “secured
creditor” (as that term is defined under the BIA) is determined by a court of
competent jurisdiction not to include a Person to whom obligations are owed on a
joint or joint and several basis, then Stream Canada’s Foreign Obligations, to
the extent such Foreign Obligations are secured, only shall be several
obligations of Stream Canada and not joint or joint and several obligations.

 

17.17.     Limitations Act, 2002 (Ontario).  Each of the parties hereto agree
that any and all limitation periods provided for in the Limitations Act, 2002
(Ontario), as amended from time to time, or any other Applicable Law limiting
the time for which an action may be commenced shall be excluded from application
to the Obligations and any undertaking, covenant, indemnity or other agreement
of any Loan Party provided for in any Loan Document to which it is a party in
respect thereof, in each case to fullest extent permitted by such Act or
Applicable Law.

 

[Signature pages follow.]

 

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IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
and delivered as of the date first above written.

 

 

 

PARENT / U.S. BORROWER:

 

 

 

 

 

STREAM GLOBAL SERVICES, INC.,

 

 

a Delaware corporation

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

U.S. BORROWERS:

 

 

 

 

 

STREAM HOLDINGS CORPORATION,

 

 

a Delaware corporation

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

STREAM INTERNATIONAL INC.,

 

 

a Delaware corporation

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

STREAM NEW YORK INC.,

 

 

a Delaware corporation

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

Signature Page to Credit Agreement

 

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ETELECARE GLOBAL SOLUTIONS-US, INC.,

 

 

a Delaware corporation

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

ETELECARE GLOBAL SOLUTIONS-AZ, INC.,

 

 

an Arizona corporation

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

STREAM INTERNATIONAL EUROPE B.V.,

 

 

a besloten vennootschap met beperkte aansprakelijkheid organized under the laws
of the Netherlands

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

FOREIGN BORROWERS:

 

 

 

 

 

 

 

 

SGS NETHERLANDS INVESTMENT CORPORATION B.V.,

 

 

a besloten vennootschap met beperkte aansprakelijkheid organized under the laws
of the Netherlands

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

Signature Page to Credit Agreement

 

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STREAM INTERNATIONAL SERVICE EUROPE B.V.,

 

 

a besloten vennootschap met beperkte aansprakelijkheid organized under the laws
of the Netherlands

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

STREAM INTERNATIONAL CANADA INC.,

 

 

an Ontario corporation

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

Name:

 

 

 

Title:

 

 

 

 

 

 

 

 

 

 

 

 

LENDER / AGENT:

 

 

 

 

 

 

 

WELLS FARGO CAPITAL FINANCE, LLC.,

 

 

 

a Delaware limited liability company,
as Agent and as a Lender

 

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

 

Name:

 

 

 

 

Title:

 

 

 

 

 

 

 

 

 

 

 

 

LENDERS:

 

 

 

 

 

 

 

GOLDMAN SACHS LENDING PARTNERS LLC,

 

 

 

a Delaware limited liability company,
as a Lender

 

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

 

Name:

 

 

 

 

Title:

Authorized Signatory

 

Signature Page to Credit Agreement

 

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ROYAL BANK OF CANADA,

 

 

 

as a Lender

 

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

 

Name:

 

 

 

 

Title:

 

 

 

 

 

 

 

 

 

 

 

 

MORGAN STANLEY BANK, N.A.,

 

 

 

as a Lender

 

 

 

 

 

 

 

 

 

 

 

By:

 

 

 

 

Name:

 

 

 

 

Title:

 

 

Signature Page to Credit Agreement

 

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SCHEDULE 1.1

 

As used in the Agreement, the following terms shall have the following
definitions:

 

“Account” means an account (as that term is defined in the Code).

 

“Account Debtor” means any Person who is obligated on an Account, chattel paper,
or a general intangible.

 

“Accounting Changes” means changes in accounting principles required by the
promulgation of any rule, regulation, pronouncement, or opinion by the Financial
Accounting Standards Board of the American Institute of Certified Public
Accountants (or successor thereto or any agency with similar functions).

 

“ACH Transactions” means any cash management or related services (including the
Automated Clearing House processing of electronic fund transfers through the
direct Federal Reserve Fedline system) provided by a Bank Product Provider for
the account of Parent or any of its Subsidiaries.

 

“Acquisition” means any transaction or series of related transactions to
consummate (a) the purchase or other acquisition by a Person or its Subsidiaries
of all or substantially all of the assets of (or any division or business line
of) any other Person, or (b) the purchase or other acquisition (whether by means
of a merger, consolidation, or otherwise) by a Person or its Subsidiaries of
greater than 50% of the Stock of any other Person.

 

“Acquisition Agreement” means that certain Share Exchange Agreement, dated as of
August 14, 2009, among Parent, EGS, EGS Dutchco B.V., a besloten vennootschap
met beperkte aansprakelijkheid organized under the laws of the Netherlands and
NewBridge International Investment Ltd., a British Virgin Islands company.

 

“Acquisition Documents” means the Acquisition Agreement and all other documents
related thereto and executed in connection therewith.

 

“Activation Instruction” has the meaning specified therefor in
Section 5.17(b) of the Agreement.

 

“Additional Documents” has the meaning specified therefor in Section 5.12 of the
Agreement.

 

“Administrative Borrower” means the U.S. Administrative Borrower or the Foreign
Administrative Borrower, as applicable.

 

“Advances” means, collectively, the U.S. Advances and the Foreign Advances.

 

“Affected Lender” has the meaning specified therefor in Section 2.13(b) of the
Agreement.

 

“Affiliate” means, as applied to any specified Person, means any other Person
directly or indirectly controlling or controlled by or under direct or indirect
common control with such specified Person; provided, however, that, for purposes
of the definition of Eligible Accounts and Section 6.12 of the Agreement:
(a) any Person which owns directly or indirectly 10% or more of the Stock having
ordinary voting power for the election of directors or other members of the
governing body of a Person or 10% or more of the partnership or other ownership
interests of a Person (other than as a limited partner of such Person) shall be
deemed an Affiliate of such Person, (b) each director (or comparable manager) of
a Person shall be deemed to be an Affiliate of such Person, and (c) each
partnership in which a Person is a general partner shall be deemed an Affiliate
of such Person; provided, further, that, for purposes of the definition of
Eligible Accounts and Section 6.12 of the Agreement, no Person that is a
portfolio company of any direct or indirect shareholder of Parent shall be
deemed an Affiliate of any Loan Party or Subsidiary thereof.  For purposes of
this definition,

 

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“control”, as used with respect to any Person, shall mean the possession,
directly or indirectly, of the power to direct or cause the direction of the
management or policies of such Person, whether through the ownership of voting
securities, by agreement or otherwise; provided that beneficial ownership of 10%
or more of the Voting Stock of a Person will be deemed to be control.  For
purposes of this definition, the terms “controlling”, “controlled by” and “under
common control with” shall have correlative meanings.

 

“Agent” has the meaning specified therefor in the preamble to the Agreement.

 

“Agent-Related Persons” means Agent, together with its Affiliates, officers,
directors, employees, attorneys, and agents.

 

“Agent’s Account” means the Deposit Account of Agent identified on Schedule A-1.

 

“Agent’s Fee Letter” means (a) that certain fee letter, dated as of even date
with the Agreement, between the Borrowers and Agent, and (b) any other fee
letter entered into since the Closing Date between any Loan Party and Agent,
each in form and substance reasonably satisfactory to Agent.

 

“Agent’s Liens” means the Liens granted by the Loan Parties to Agent under the
Loan Documents.

 

“Agreement” means the Credit Agreement to which this Schedule 1.1 is attached.

 

“Applicable Law” means all laws, rules and regulations applicable to the Person,
conduct, transaction, covenant, or contract in question, including all
applicable common law and equitable principles or rules; all provisions of all
applicable state, provincial, territorial, federal, local and foreign
constitutions, statutes, by-laws, rules, regulations and orders of any
Governmental Authority, and all orders, judgments and decrees of all courts and
arbitrators.

 

“Application Event” means the occurrence of (a) a failure by any Borrower to
repay all of the Obligations on the Maturity Date, or (b) an Event of Default
and the election by Agent or the Required Lenders to require that payments and
proceeds of Collateral be applied pursuant to Section 2.4(b)(ii) of the
Agreement.

 

“Ares Guarantee and Reimbursement Agreement” means that certain Guarantee and
Reimbursement Agreement, dated as of March 2, 2009, among Parent, Stream Holdco,
Stream Florida, Inc., Stream International, Stream NY and Ares Corporate
Opportunities Fund II, L.P.

 

“Arrangers” has the meaning specified therefor in the preamble to the Agreement.

 

“Arranger-Related Persons” means the Arrangers, together with their respective
Affiliates, officers, directors, employees, attorneys, and agents.

 

“Assignee” has the meaning specified therefor in Section 13.1(a) of the
Agreement.

 

“Assignment and Acceptance” means an Assignment and Acceptance Agreement
substantially in the form of Exhibit A-1.

 

“AT&T” means AT&T Services, Inc. and its Affiliates.

 

“Authorized Person” means (a) with respect to U.S. Borrowers and matters
relating thereto, any one of the individuals identified on Schedule A-2 as “U.S.
Authorized Persons,” as such schedule is updated from time to time by written
notice from the U.S. Administrative Borrower to Agent, and (b) with respect to
Foreign Borrowers and matters relating thereto, any one of the individuals
identified on Schedule A-2 as “Foreign

 

Schedule 1.1 - 2

--------------------------------------------------------------------------------

 

Authorized Persons,” as such schedule is updated from time to time by written
notice from the Foreign Administrative Borrower to Agent.

 

“Availability” means, as of any date of determination, the net amount that the
Borrowers are entitled to borrow as Advances under Section 2.1 of the Agreement.

 

“Average Daily Net Availability” shall mean, as of any date of determination,
the average daily amount, calculated as of the close of business on each day,
for the preceding quarter, of the lesser of (a) the amount by which the
Borrowing Base exceeds the Revolver Usage and (b) the amount by which the
Maximum Revolver Amount exceeds the Revolver Usage.

 

“Bank Product” means any financial accommodation extended to Parent or any of
its Subsidiaries by a Bank Product Provider (other than pursuant to the
Agreement) including:  (a) credit cards, (b) credit card processing services,
(c) debit cards, (d) purchase cards (including so-called “procurement cards” or
“P-cards”), (e) ACH Transactions, (f) cash management, including controlled
disbursement, accounts or services, or (g) transactions under Hedge Agreements.

 

“Bank Product Agreements” means those agreements entered into from time to time
by Parent or any of its Subsidiaries with a Bank Product Provider in connection
with the obtaining of any of the Bank Products.

 

“Bank Product Collateralization” means providing cash collateral (pursuant to
documentation reasonably satisfactory to Agent) to be held by Agent for the
benefit of the Bank Product Providers in an amount determined by Agent in its
Permitted Discretion as sufficient to satisfy the reasonably estimated credit
exposure with respect to the then existing Bank Product Obligations.

 

“Bank Product Obligations” means (a) all obligations, liabilities, reimbursement
obligations, fees, or expenses owing by Parent or any of its Subsidiaries to any
Bank Product Provider pursuant to or evidenced by a Bank Product Agreement and
irrespective of whether for the payment of money, whether direct or indirect,
absolute or contingent, due or to become due, now existing or hereafter arising,
(b) all obligations of Borrowers to reimburse an Underlying Issuer in respect of
Underlying Letters of Credit, and (c) all amounts that Parent or any of its
Subsidiaries are obligated to reimburse to Agent or any member of the Lender
Group as a result of Agent or such member of the Lender Group purchasing
participations from, or executing guarantees or indemnities or reimbursement
obligations to, a Bank Product Provider with respect to the Bank Products
provided by such Bank Product Provider to Parent or any of its Subsidiaries;
provided, however, in order for any item described in clauses (a), (b), or
(c) above to constitute “Bank Product Obligations”, (i) if the applicable Bank
Product Provider is Wells Fargo or its Affiliates, then, if requested by Agent,
Agent shall have received a Bank Product Provider Letter Agreement with respect
to the applicable Bank Product within 10 days after the date of such request, or
(ii) if the applicable Bank Product Provider is any other Person, Agent shall
have received a Bank Product Provider Letter Agreement with respect to the
applicable Bank Product within 10 days after the provision of such Bank Product
to Parent or any of its Subsidiaries, or, if such Bank Product Agreement was
entered into prior to the Closing Date or prior to the date on which such Bank
Product Provider or its Affiliate, as applicable, became a Lender under the
Credit Agreement, within 10 days after the Closing Date or 10 days after the
date on which such Bank Product Provider or its Affiliate, as applicable, first
became a Lender under the Credit Agreement, as applicable.

 

“Bank Product Provider” means any Lender or any of its Affiliates; provided,
however, that no such Person (other than Wells Fargo or its Affiliates) shall
constitute a Bank Product Provider with respect to a Bank Product unless and
until Agent shall have received a Bank Product Provider Letter Agreement with
such Person and with respect to the applicable Bank Product within 10 days after
the provision of such Bank Product to Parent or any of its Subsidiaries, or, if
such Bank Product Agreement was entered into prior to the Closing Date or prior
to the date on which such Bank Product Provider or its Affiliate, as applicable,
became a Lender under the Credit Agreement, within 10 days after the Closing
Date or 10 days after the date on which

 

Schedule 1.1 - 3

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such Bank Product Provider or its Affiliate, as applicable, first became a
Lender under the Credit Agreement, as applicable.

 

“Bank Product Provider Letter Agreement” means a letter agreement in
substantially the form attached hereto as Exhibit B-2, or otherwise in form and
substance satisfactory to Agent, duly executed by the applicable Bank Product
Provider, Borrowers, and Agent.

 

“Bank Product Reserve” means, as of any date of determination, the amount of
reserves that Agent has established (based upon the Bank Product Providers’
reasonable determination of the credit exposure of Parent and its Subsidiaries
in respect of Bank Products that qualify as Bank Product Obligations pursuant to
the requirements of the proviso set forth in the definition of Bank Product
Obligations) in respect of Bank Products then provided or outstanding that
qualify as Bank Product Obligations pursuant to the requirements of the proviso
set forth in the definition of Bank Product Obligations.

 

“Bankruptcy Code” means title 11 of the United States Code, as in effect from
time to time.

 

“Base LIBOR Rate” means the rate per annum rate appearing on Bloomberg L.P.’s
(the “Service”) Page BBAM1/(Official BBA USD Dollar Libor Fixings) (or on any
successor or substitute page of such Service, or any successor to or substitute
for such Service) 2 Business Days prior to the commencement of the requested
Interest Period, for a term and in an amount comparable to the Interest Period
and the amount of the LIBOR Rate Loan requested (whether as an initial LIBOR
Rate Loan or as a continuation of a LIBOR Rate Loan or as a conversion of a Base
Rate Loan to a LIBOR Rate Loan) by the applicable Administrative Borrower in
accordance with the Agreement, which determination shall be conclusive in the
absence of manifest error.

 

“Base Rate” means the greatest of (a) the Federal Funds Rate plus ½%, (b) the
Base LIBOR Rate (which rate shall be calculated based upon an Interest Period of
1 month and shall be determined on a daily basis), plus 1 percentage point, and
(c) the rate of interest announced, from time to time, within Wells Fargo at its
principal office in San Francisco as its “prime rate”, with the understanding
that the “prime rate” is one of Wells Fargo’s base rates (not necessarily the
lowest of such rates) and serves as the basis upon which effective rates of
interest are calculated for those loans making reference thereto and is
evidenced by the recording thereof after its announcement in such internal
publications as Wells Fargo may designate.

 

“Base Rate Loan” means each portion of the Advances that bears interest at a
rate determined by reference to the Base Rate.

 

“Base Rate Margin” means, as of any date of determination (with respect to any
portion of the outstanding Advances on such date that is a Base Rate Loan), the
applicable margin set forth in the following table that corresponds to the most
recent Average Daily Net Availability; provided, however, that for the period
from the Closing Date through the first day of the next quarter immediately
following the Closing Date, the Base Rate Margin shall be at the margin in the
row styled “Level I”:

 

Level

 

Average Daily Net Availability

 

Base Rate Margin

 

 

 

 

 

I

 

If greater than or equal to $66,667,000

 

1.25 percentage points

 

 

 

 

 

II

 

If less than $66,667,000, but greater than or equal to $33,333,333

 

1.50 percentage points

 

 

 

 

 

III

 

If less than $33,333,333

 

1.75 percentage points

 

Except as set forth in the foregoing proviso, the Base Rate Margin shall be
based upon the most recent

 

Schedule 1.1 - 4

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Average Daily Net Availability, which will be calculated by Agent as of the end
of each fiscal quarter.  The Base Rate Margin shall be re-determined quarterly
by Agent and any change to the Base Rate Margin based on the Average Daily Net
Availability as of the end of any fiscal quarter shall be effective as of the
first day of the immediately following fiscal quarter beginning with the fiscal
quarter immediately following the Closing Date.

 

“Beneficial Owner” has the meaning assigned to such term in Rule 13d-3 and
Rule 13d-5 under the Exchange Act, except that in calculating the beneficial
ownership of any particular “person” (as that term is used in
Section 13(d)(3) of the Exchange Act), such “person” shall be deemed to have
beneficial ownership of all securities that such “person” has the right to
acquire by conversion or exercise of other securities, whether such right is
currently exercisable or is exercisable only upon the occurrence of a subsequent
condition.  The terms “Beneficially Owns” and “Beneficially Owned” shall have a
corresponding meaning.

 

“Benefit Plan” means any “defined benefit plan” (as defined in Section 3(35) of
ERISA), whether or not subject to ERISA, and including, without limitation, any
plan subject to Section 412 of IRC or Section 302 or Title IV of ERISA; provided
that such term shall not include any such plan maintained outside of the United
States primarily for the benefit of persons substantially all of whom are
nonresident aliens.

 

“BIA” means the Bankruptcy and Insolvency Act (Canada), as amended from time to
time (or any successor statute).

 

“Board of Directors” means (a) with respect to a corporation, the board of
directors of such corporation and/or any committee thereof duly authorized to
act on behalf of the board of directors, (b) with respect to a partnership, the
board of directors of the general partner of such partnership and/or any
committee of such board of directors duly authorized to act on behalf of such
board of directors, (c) with respect to a limited liability company, the board
of managers, managing member or members or any controlling committee of managing
members thereof, (d) with respect to any other Person, the board or committee
serving a similar function to any of the foregoing or otherwise having governing
authority with respect to such Person.

 

“Borrower” has the meaning specified therefor in the preamble to the Agreement;
provided, that, for all purposes under this Agreement and each other Loan
Document, Stream Canada shall not be considered a Borrower under this Agreement
or any other Loan Document until the Canadian Closing Date.

 

“Borrowing” means a borrowing hereunder consisting of either a U.S. Advance or a
Foreign Advance, or both, made on the same day by the Lenders (or Agent on
behalf thereof), or by Swing Lender in the case of a Swing Loan, or by Agent in
the case of a Protective Advance.

 

“Borrowing Base” means, collectively, the U.S. Borrowing Base and the Foreign
Borrowing Base.

 

“Borrowing Base Certificate” means a certificate in the form of Exhibit B-1, as
such form may be modified from time to time by Agent in its Permitted Discretion
upon no less than 30 days prior notice to the U.S. Administrative Borrower.

 

“Borrowing Base Parties” means, collectively, the U.S. Borrowers and the Foreign
Borrowing Base Parties.

 

“Business Day” means any day that is not a Saturday, Sunday, or other day on
which banks are authorized or required to close in the State of New York or the
Commonwealth of Massachusetts, except that, if a determination of a Business Day
shall relate to a LIBOR Rate Loan, the term “Business Day” also shall exclude
any day on which banks are closed for dealings in Dollar deposits in the London
interbank market.

 

“BV Collection Account” has the meaning specified therefor in Section 5.17(d) of
the Agreement.

 

“BV Operations Account” has the meaning specified therefor in Section 5.17(d) of
the Agreement.

 

Schedule 1.1 - 5

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“Canadian Agreements” means the Canadian Security Agreement, the Canadian
Guarantee and the Canadian Intellectual Property Security Agreement.

 

“Canadian Guarantee” means that certain general continuing guaranty, dated as of
even date with the Agreement, executed and delivered by Stream Canada in favor
of Agent, for the benefit of the Lender Group and the Bank Product Providers, in
respect of the Foreign Obligations in form and substance reasonably satisfactory
to Agent, as may be modified, supplement or otherwise amended from time to time.

 

“Canadian Intellectual Property Security Agreement” means an intellectual
property security agreement security agreement, dated as of even date with the
Agreement, in form and substance reasonably satisfactory to Agent, executed and
delivered by Stream Canada to Agent, as may be modified, supplement or otherwise
amended from time to time.

 

“Canadian Pension Plans” means any pension plan that is a “defined benefit plan”
(as defined in section 2(1) of the Pension Benefits Standards Act, 1985
(Canada).

 

“Canadian Security Agreement” means a security agreement, dated as of even date
with the Agreement, in form and substance reasonably satisfactory to Agent,
executed and delivered by Stream Canada to Agent, as may be modified, supplement
or otherwise amended from time to time.

 

“Canadian Closing Date” has the meaning specified therefor in Section 3.8 of the
Agreement.

 

“Capital Expenditures” means, with respect to any Person for any period, the
aggregate of all expenditures by such Person and its Subsidiaries during such
period that are capital expenditures as determined in accordance with GAAP;
provided, that, the following shall not constitute Capital Expenditures (a) the
purchase of equipment to the extent that it is purchased simultaneously with the
trade-in of existing equipment or with insurance proceeds, (b) expenditures made
during such period in connection with the replacement, substitution, restoration
or repair of assets to the extent financed with (i) insurance proceeds paid on
account of the loss or damage to the assets being replaced, substituted,
restored or repaired, or (ii) awards of compensation arising from the taxing of
eminent domain or condemnation of the assets being replaced, (c) expenditures
during such period with respect to which such Person or Subsidiary thereof (as
applicable) has received, during such period, reimbursement therefor from a
third party, (d) expenditures which are financed (other than with proceeds of
Advances) and (e) Permitted Acquisitions.

 

“Capitalized Lease Obligation” means that portion of the obligations under a
Capital Lease that is required to be capitalized in accordance with GAAP.

 

“Capital Lease” means a lease that is required to be capitalized for financial
reporting purposes in accordance with GAAP.

 

“Cash Equivalents” means (a) marketable direct obligations issued by, or
unconditionally guaranteed by, the United States or issued by any agency thereof
and backed by the full faith and credit of the United States, in each case
maturing within 1 year from the date of acquisition thereof, (b) marketable
direct obligations issued or fully guaranteed by any state of the United States
or any political subdivision of any such state or any public instrumentality
thereof maturing within 1 year from the date of acquisition thereof and, at the
time of acquisition, having one of the two highest ratings obtainable from
either Standard & Poor’s Rating Group (“S&P”) or Moody’s Investors Service, Inc.
(“Moody’s”), (c) commercial paper maturing no more than 270 days from the date
of creation thereof and, at the time of acquisition, having a rating of at least
A-1 from S&P or at least P-1 from Moody’s, (d) certificates of deposit, time
deposits, overnight bank deposits or bankers’ acceptances maturing within 1 year
from the date of acquisition thereof issued by any Lender or any other bank
organized under the laws of the United States or any state thereof or the
District of Columbia or any United States branch of a foreign bank having at the
date of acquisition thereof combined capital and surplus of not less than
$250,000,000, (e) Deposit Accounts maintained with (i) any bank that satisfies
the criteria

 

Schedule 1.1 - 6

--------------------------------------------------------------------------------

 

described in clause (d) above, or (ii) any other bank organized under the laws
of the United States or any state thereof so long as the full amount maintained
in such Deposit Accounts with any such other bank is insured by the Federal
Deposit Insurance Corporation, (f) repurchase obligations of any commercial bank
satisfying the requirements of clause (d) of this definition or recognized
securities dealer having combined capital and surplus of not less than
$250,000,000, having a term of not more than seven days, with respect to
securities satisfying the criteria in clauses (a) or (d) above, (g) debt
securities with maturities of six months or less from the date of acquisition
backed by standby letters of credit issued by any commercial bank satisfying the
criteria described in clause (d) above, (h) Dollars, (i) Investments in money
market funds substantially all of whose assets are invested in the types of
assets described in clauses (a) through (h) above, (j) currency other than
Dollars held by Parent or any of its Subsidiaries from time to time in the
ordinary course of business, (k) securities held in the ordinary course of
business that were issued by or are directly and fully guaranteed by the
sovereign nation or any agency thereof (provided that the full faith and credit
of such sovereign nation is pledged in support thereof) in which Parent or any
of its Subsidiaries is conducting business having maturities of not more than
one year from the date of acquisition, and (l) investments of the type and
maturity described in clauses (a) through (i) above of foreign obligors, which
investments or obligors satisfy the requirements and have ratings described in
such clauses.

 

“CCAA” means the Companies’ Creditors Arrangement Act (Canada), as amended from
time to time (or any successor statute).

 

“CFC” means a controlled foreign corporation (as that term is defined in the
IRC) and any Subsidiary of a controlled foreign corporation.

 

“Change of Control” means the occurrence of any of the following: (a) the direct
or indirect sale, lease, transfer, conveyance or other disposition (other than
byway of merger or consolidation), in one or a series of related transactions,
of all or substantially all of the properties or assets of Parent and its
Subsidiaries, taken as a whole, to any Person (including any “person” (as that
term is used in Section 13(d)(3) of the Exchange Act)) other than one or more of
the Principals and their Related Parties, (b) the adoption of a plan relating to
the liquidation or dissolution of Parent, (c) the consummation of any
transaction (including, without limitation, any merger or consolidation), the
result of which is that any Person (including any “person” (as defined above)),
other than the Principals and their Related Parties or a Permitted Group,
becomes the Beneficial Owner, directly or indirectly, of more than 50% of the
Voting Stock of Parent, measured by voting power rather than number of shares,
(d) the first day on which a majority of the members of the Board of Directors
of Parent are not Continuing Directors or (e) Parent consolidates with, or
merges with or into, any Person, or any Person consolidates with, or merges with
or into, Parent, in any such event pursuant to a transaction in which any of the
outstanding Voting Stock of Parent or such other Person is converted into or
exchanged for cash, securities or other property, other than any such
transaction where the Voting Stock of Parent outstanding immediately prior to
such transaction constitutes or is converted into or exchanged for a majority of
the outstanding shares of the Voting Stock of such surviving or transferee
Person (immediately after giving effect to such transaction); provided that a
consolidation or merger that otherwise would constitute a Change of Control
pursuant to this clause (e) shall not constitute a Change of Control if, after
giving effect to such transaction, the Principals and their Related Parties
(i) Beneficially Own more of the Voting Stock (measured by voting power rather
than number of shares) of such surviving or transferee person than any other
“person” (as defined above) and (ii) Beneficially Own at least 35% of the Voting
Stock of such surviving or transferee person, measured by voting power rather
than number of shares.

 

“Chinese Entity” shall mean any of (i) WFOE, (ii) VIE, or (iii) any other entity
formed by Parent or any of its Subsidiaries under the laws of China subsequent
to the date of the First Amendment.

 

“Chinese Entity Lender” means any Person (or group or syndicate of Persons) that
makes, or commits or otherwise agrees to make, loans or other extensions of
credit to one or more Chinese Entities.

 

Schedule 1.1 - 7

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“Chinese Letter of Credit” means any standby letter of credit issued by any
Person to or for the benefit of any Chinese Entity Lender.

 

“Closing Date” means the date on which the conditions precedent set forth on
Schedule 3.1 either have been satisfied or have been waived and the Lenders have
made the initial extension of credit under the Agreement.

 

“Code” means the New York Uniform Commercial Code, as in effect from time to
time.

 

“Collateral” means all assets and interests in assets and proceeds thereof now
owned or hereafter acquired by any Loan Party in or upon which a Lien is granted
by such Person in favor of Agent or the Lenders under any of the Loan Documents.

 

“Collateral Access Agreement” means a landlord waiver, bailee letter, or
acknowledgement agreement of any lessor, warehouseman, processor, consignee, or
other Person in possession of, having a Lien upon, or having rights or interests
in any Loan Party’s books and records, Equipment, or Inventory, in each case, in
form and substance reasonably satisfactory to Agent.

 

“Collateral Trustee” means Wilmington Trust FSB, in its capacity as collateral
trustee under the Indenture Documents, together with its successors and assigns
in such capacity.

 

“Collections” means all cash, checks, notes, instruments, and other items of
payment (including insurance proceeds, cash proceeds of asset sales, rental
proceeds, and tax refunds).

 

“Commitment” means, with respect to each Lender, its Revolver Commitment, or its
Total Commitment, as the context requires, and, with respect to all Lenders,
their Revolver Commitments, or their Total Commitments, as the context requires,
in each case as such Dollar amounts are set forth beside such Lender’s name
under the applicable heading on Schedule C-1 attached to the Agreement or in the
Assignment and Acceptance pursuant to which such Lender became a Lender
hereunder, as such amounts may be reduced or increased from time to time
pursuant to assignments made in accordance with the provisions of Section 13.1
of the Agreement.

 

“Compliance Certificate” means a certificate substantially in the form of
Exhibit C-1 delivered to Agent by the Parent’s Chief Financial Officer,
Treasurer, or Senior Vice President — Global Finance.

 

“Confidential Information” has the meaning specified therefor in
Section 17.9(a) of the Agreement.

 

“Consolidated EBITDA” means, with respect to Parent and its Subsidiaries on a
consolidated basis and determined in accordance with GAAP, for any specified
period, Consolidated Net Income for such period plus, without duplication:

 

(a)           provision for taxes based on income or profits of Parent and its
Subsidiaries for such period, to the extent that such provision for taxes was
deducted in computing such Consolidated Net Income; plus

 

(b)           to the extent that any of the following were deducted in computing
such Consolidated Net Income (i) the consolidated interest expense of Parent and
its Subsidiaries for such period, whether paid or accrued, including, without
limitation and original issue discount, non-cash interest payments, the interest
component of any deferred payment obligations, the interest component of all
payments associated with Capitalized Lease Obligations, imputed interest with
respect to commissions, discounts and other fees and charges incurred in respect
of letter of credit or bankers’ acceptance financings, and net of the effect of
all payments made or received pursuant to Hedge Agreements, but excluding
amortization of debt issuance costs, (ii) the consolidated interest expense of
Parent and its Subsidiaries that was capitalized during such period, (iii)

 

Schedule 1.1 - 8

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any interest expense on Indebtedness of another Person that is guaranteed by
Parent or one of its Subsidiaries or secured by a Lien on assets of Parent or
one of its Subsidiaries, whether or not such guarantee or Lien is called upon
and (iv) the product of (A) all dividends, whether paid or accrued and whether
or not in cash, on any series of Prohibited Preferred Stock or other preferred
stock of Parent or any of its Subsidiaries, other than dividends on Stock
payable solely in Stock of Parent (other than Prohibited Preferred Stock) or to
Parent or a Subsidiary of Parent, times (B) a fraction, the numerator of which
is one and the denominator of which is one minus the then current combined
federal, state and local statutory tax rate of such Person, expressed as a
decimal; plus

 

(c)           the one-time charges incurred in connection with the transactions
contemplated by the Acquisition Agreement, the Indenture Documents and the Loan
Documents, including any one-time charges incurred in connection with the
write-off of unamortized debt issuance costs relating to Indebtedness retired in
connection with such transactions (collectively, “Transaction Costs”) for such
period, to the extent that such Transaction Costs were deducted in computing
such Consolidated Net Income; plus

 

(d)           depreciation, amortization (including amortization of intangibles
and any non-cash charges for impairment of such intangibles but excluding
amortization of prepaid cash expenses that were paid in a prior period) and
other non-cash expenses or charges (excluding any such non-cash expense or
charge to the extent that it represents an accrual of or reserve for cash
expenses or charges in any future period or amortization of a prepaid cash
expense or charge that was paid in a prior period) of Parent and its
Subsidiaries for such period to the extent that such depreciation, amortization
and other non-cash expenses or charges were deducted in computing such
Consolidated Net Income; plus

 

(e)           (i) customary fees and expenses of Parent and its Subsidiaries
payable in connection with (A) the issuance of the Senior Secured Notes and the
closing of the transactions contemplated by the Loan Documents, (B) any public
or private sale either (1) of Stock of Parent by Parent (other than Prohibited
Preferred Stock and other than to a Subsidiary of Parent) or (2) of Stock of a
direct or indirect parent entity of Parent (other than to Parent or a Subsidiary
of Parent) to the extent that the net proceeds therefrom are contributed to the
common equity capital of Parent, (C) the incurrence, termination or repayment
of, and legal and other administrative costs related to compliance with,
Permitted Indebtedness or (D) any Permitted Acquisition, (ii) non-cash charges
relating to the repricing or issuance of employee stock options (whether
accruing at or subsequent to the time of such repricing or issuance),
(iii) settlement costs and related legal expenses in connection with litigation
and disputes settled prior to the Third Amendment Effective Date and
(iv) non-cash restructuring charges and up to an aggregate of $35,000,000 of
cash restructuring charges since the Third Amendment Effective Date (provided
that no more than $15,000,000 of such cash restructuring charges may be added to
Consolidated Net Income in the calculation of Consolidated EBITDA pursuant to
this clause (e)(iv) in any four-quarter period), in each case to the extent that
such items were deducted in computing such Consolidated Net Income, plus

 

(f)            any charges under FAS 141(R) related to a business combination,
plus

 

(g)           in connection with any Permitted Acquisition, (i) any
restructuring charges or reserves, relocation costs, integration costs,
transition costs, retention costs and expenses, severance costs and expenses,
one-time compensation charges, any costs and expenses of realignment of the
workforce (including relocation, integration and other related costs and
expenses and costs of restructuring, redundancy, severance, termination,
settlement or judgment), and costs incurred in connection with the closing or
consolidation of any call centers or other facilities and (ii) any cost savings
realized in connection with the charges, reserves, costs and expenses of the
type described in clause (i) above; provided that the aggregate amount added
back to Consolidated Net Income pursuant to this clause (g) in any four fiscal
quarter period shall not exceed $5,000,000, plus

 

(h)           charges, losses, expenses and fees incurred, or any amortization
thereof, in connection with (i)(A) the Going Private Transaction, (B) the Stream
Europe Acquisition, (C) the negotiation,

 

Schedule 1.1 - 9

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execution, delivery and performance by the Loan Parties of the Third Amendment
and (D) without duplication of anything else in this clause (h), the proposed
but not consummated refinancing transaction of the Loan Documents and the
Indenture Documents arising prior to the Third Amendment Effective Date;
provided that the aggregate amount added back to Consolidated EBITDA pursuant to
this subclause (i) shall not exceed $6,000,000, and (ii) without duplication of
anything in the foregoing subclause (i), any of the Transactions to the extent
consummated and to the extent such charges, losses and fees are paid with the
proceeds of Indebtedness issued in connection with such Transaction, plus

 

(i)            consulting fees, and related costs and expenses in an aggregate
amount not to exceed $1,000,000 during the term of this Agreement, minus

 

(i)            non-cash items increasing such Consolidated Net Income for such
period, other than the accrual of revenue in the ordinary course of business.

 

With respect to each fiscal quarter of 2012, Consolidated EBITDA shall be deemed
to be (w) $31,445,000 for the fiscal quarter ended December 31, 2011,
(x) $26,228,000  for the fiscal quarter ended March 31, 2012, (y) $15,423,000
for the fiscal quarter ended June 30, 2012 and (z) $25,157,000 for the fiscal
quarter ended September 30, 2012.

 

Notwithstanding the preceding, the provision for taxes based on the income or
profits of, and the depreciation and amortization and other non-cash expenses
of, a Subsidiary of Parent will be added to Consolidated Net Income to compute
Consolidated EBITDA of Parent only to the extent that a corresponding amount
would be permitted at the date of determination to be dividended to Parent by
such Subsidiary without prior governmental approval (that has not been
obtained), and without direct or indirect restriction pursuant to the terms of
its charter and all agreements, instruments, judgments, decrees, orders,
statutes, rules and governmental regulations applicable to that Subsidiary or
its stockholders.

 

Notwithstanding anything herein to the contrary, the amendment to this
definition set forth in Section 1(d) of the Second Amendment shall be applicable
for all reporting, reporting periods and financial covenant calculations
required by this Agreement, including pursuant to Schedules 5.1 and 5.2, for the
month beginning on September 1, 2011 and each month thereafter.

 

“Consolidated Net Income” means, with respect to Parent and its Subsidiaries on
a consolidated basis, for any specified period, the aggregate of the net income
(loss) of Parent and its Subsidiaries for such period, on a consolidated basis,
determined in accordance with GAAP and without any reduction in respect of
preferred stock dividends; provided that:

 

(a)           all extraordinary gains and losses and all gains and losses
realized in connection with any asset sale or the disposition of securities or
the early extinguishment of Indebtedness, together with any related provision
for taxes on any such gain, will be excluded;

 

(b)           the net income of any Subsidiary that is accounted for by the
equity method of accounting will be included only to the extent of the amount of
dividends or similar distributions paid in cash to Parent or a Subsidiary of
Parent;

 

(c)            the net income (but not loss) of any Subsidiary will be excluded
to the extent that the declaration or payment of dividends or similar
distributions by that Subsidiary of that net income is not at the date of
determination permitted without any prior governmental approval (that has not
been obtained) or, directly or indirectly, by operation of the terms of its
charter or any agreement, instrument, judgment, decree, order, statute, rule or
governmental regulation applicable to that Subsidiary or its stockholders;

 

(d)           the cumulative effect of a non-cash change in accounting
principles will be excluded;

 

Schedule 1.1 - 10

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(e)            non-cash gains and losses attributable to movement in the
mark-to-market valuation of obligations under Hedge Agreements pursuant to
Financial Accounting Standards Board Statement No. 133 will be excluded;

 

(f)            non-cash charges relating to employee benefit or management
compensation plans of Parent or any Subsidiary thereof or any non-cash
compensation charge arising from any grant of Stock, Stock options or other
equity-based awards for the benefit of the members of the Board of Directors of
Parent or employees of Parent and its Subsidiaries shall be excluded (other than
in each case any non-cash charge to the extent that it represents an accrual of
or reserve for cash expenses in any future period or amortization of a prepaid
cash expense incurred in a prior period);

 

(g)            any goodwill impairment charges shall be excluded; and

 

(h)           non-cash gains and losses resulting from any amortization,
write-up, write-down or write-off of assets (including intangible assets,
goodwill and deferred financing costs) in connection with the Going-Private
Transaction, the Stream Europe Acquisition, the negotiation, execution, delivery
and performance of the Third Amendment, the incurrence of any Refinancing
Indebtedness or any of the Transactions will be excluded.

 

“Continuing Director” means, as of any date of determination, any member of the
Board of Directors of Parent who (a) was a member of such Board of Directors on
the Closing Date, (b) was nominated for election or elected to such Board of
Directors with the approval of the Principals or a majority of the Continuing
Directors who were members of such Board of Directors at the time of such
nomination or election, or (c) was nominated for election or elected to such
Board of Directors by the Principals or their Related Parties.

 

“Control Agreement” means a control agreement (or other similar agreement with
respect to any Securities Account or Deposit Account maintained outside the
United States pursuant to which Agent is granted control of and access to,
without any further consent of any Loan Party, such Securities Account or
Deposit Account and the financial institution maintaining such Securities
Account or Deposit Account provides certain waivers or subordinations of its
Liens with respect to such Securities Account or Deposit Account), in form and
substance reasonably satisfactory to Agent, executed and delivered by a Loan
Party, Agent, the Collateral Trustee (to the extent applicable) and the
applicable securities intermediary (with respect to a Securities Account) or
bank (with respect to a Deposit Account).

 

“Controlled Account” has the meaning specified therefor in Section 5.17(a) of
the Agreement.

 

“Controlled Account Agreement” has the meaning specified therefor in the
Security Agreement.

 

“Controlled Account Bank” has the meaning specified therefor in
Section 5.17(a) of the Agreement.

 

“Copyright Security Agreement” has the meaning specified therefor in the
Security Agreement.

 

“Daily Balance” means, as of any date of determination and with respect to any
specified Obligation, the amount of such Obligation owed at the end of such day.

 

“DCC” has the meaning specified therefor in Section 2.15(a)(iv) of the
Agreement.

 

“Deed of Disclosed Pledge of Bank Accounts” means each of (i) the deed of
disclosed pledge of bank accounts between Stream BV and Agent dated as of the
Closing Date and (ii) the deed of disclosed pledge of bank accounts among Stream
Service BV, SGS BV and Agent dated on or about the Closing Date.

 

“Deductible Amount” has the meaning specified therefor in Section 2.15(a)(vi) of
the Agreement.

 

Schedule 1.1 - 11

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“Default” means an event, condition, or default that, with the giving of notice,
the passage of time, or both, would be an Event of Default.

 

“Defaulting Lender” means any Lender that fails to make any Advance (or other
extension of credit, including the failure to make available to Agent amounts
required pursuant to a Settlement or to make payment in connection with a Letter
of Credit Disbursement) that it is required to make hereunder on the date that
it is required to do so hereunder.

 

“Defaulting Lender Rate” means (a) for the first 3 days from and after the date
the relevant payment is due, the Base Rate, and (b) thereafter, the interest
rate then applicable to Advances that are Base Rate Loans (inclusive of the Base
Rate Margin applicable thereto).

 

“Dell” means Dell Inc. and its Affiliates.

 

“Deposit Account” means any deposit account (as that term is defined in the
Code).

 

“Designated Account” means the Foreign Designated Account or the U.S. Designated
Account, as applicable.

 

“Deteriorating Lender” means any Lender as to which Agent (a) has notice or
knowledge that in the prior ninety (90) days, such Lender has defaulted in
fulfilling its obligations under one or more other syndicated credit facilities,
or (b) has determined that such Lender is reasonably likely to be or become a
Defaulting Lender.

 

“Dilution” means, as of any date of determination, a percentage, based upon the
experience of a prior period of duration selected by Agent in its Permitted
Discretion (which period of duration shall not be less than 90 consecutive
days), that is the result of dividing the Dollar amount of (a) bad debt
write-downs, discounts, advertising allowances, credits, or other dilutive items
with respect to the Borrowing Base Parties’ Accounts during such period (but, in
any event, only to the extent that such amounts are included in billings per
clause (b) of this definition), by (b) Borrowing Base Parties’ billings with
respect to Accounts during such period.

 

“Dilution Reserve” means, as of any date of determination, an amount sufficient
to reduce the advance rate against Eligible Accounts or Unbilled Eligible
Accounts (as the case may be) by 1 percentage point for each percentage point by
which Dilution is in excess of 5%.

 

“Dollar Equivalent” means, on any date of determination, (a) with respect to any
amount denominated in Dollars, such amount, and (b) with respect to any amount
denominated in any currency other than Dollars, the equivalent in Dollars of
such amount, determined by the Agent using the applicable Exchange Rate.

 

“Dollars” or “$” means United States dollars.

 

“Dutch Bank” has the meaning specified therefor in Section 5.17(b) of the
Agreement.

 

“Dutch Borrower” means Stream BV, Stream Service BV, SGS BV and any other Person
formed under the laws of the Netherlands which is or becomes a Borrower under
the Agreement.

 

“Dutch Guaranty” means the guaranty agreement, dated the date hereof by Stream
BV, Stream Service BV and SGS BV in favor of Agent.

 

“Dutch Security Agreements” shall mean (i) each of the Deeds of Disclosed Pledge
of Bank Accounts, (ii) the deed of pledge of receivables (undisclosed) between
Stream BV and Agent, (iii) the deed of pledge of receivables (undisclosed)
between Stream Service BV, SGS B.V. and Agent, (iv) the deed of pledge of
movables between Stream BV and Agent, (v) the deed of pledge of movables between
Stream Service BV,

 

Schedule 1.1 - 12

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SGS BV and Agent, (vi) the deed of pledge of intercompany receivables between
Stream BV and Agent, and (vii) the deed of pledge of intercompany receivables
between Stream Service BV, SGS BV and Agent, in each case, dated on or about the
Closing Date and including any additional pledge agreements and/or supplemental
pledge agreements relating thereto.

 

“EGS” means EGS Corp., a Philippines corporation.

 

“Eligible Accounts” means, collectively, Eligible U.S. Accounts and Eligible
Foreign Accounts.

 

“Eligible Foreign Accounts” means those Accounts created and owned by a Foreign
Borrowing Base Party in the ordinary course of its business, that arise out of
such Foreign Borrowing Base Party’s sale of goods or rendition of services, that
comply with each of the representations and warranties respecting Eligible
Accounts made in the Loan Documents, and that are not excluded as ineligible by
virtue of one or more of the excluding criteria set forth below; provided,
however, that such criteria may be revised from time to time by Agent in Agent’s
Permitted Discretion to address the results of any audit performed by Agent from
time to time after the Closing Date.  In determining the amount to be included,
Foreign Eligible Accounts shall be calculated net of customer deposits and
unapplied cash.  Foreign Eligible Accounts shall not include the following:

 

(a)           Accounts that the Account Debtor has failed to pay within 90 days
of the original invoice therefor,

 

(b)           Accounts owed by an Account Debtor (or its Affiliates) where 50%
or more of all Accounts owed by that Account Debtor (or its Affiliates) are
deemed ineligible under clause (a) above,

 

(c)            Accounts with respect to which the Account Debtor is an Affiliate
of any Foreign Borrowing Base Party or an officer, director, employee or agent
of any Foreign Borrowing Base Party or any Affiliate of any Foreign Borrowing
Base Party,

 

(d)           Accounts arising in a transaction wherein goods are placed on
consignment or are sold pursuant to a guaranteed sale, a sale or return, a sale
on approval, a bill and hold, or any other terms by reason of which the payment
by the Account Debtor may be conditional,

 

(e)            Accounts that are not payable in Dollars, Canadian dollars,
British pounds, Euros, Australian dollars (solely with respect to Accounts
payable in Australian dollars, to the extent permitted by Agent in its Permitted
Discretion after Agent’s review of such Accounts and, if permitted, shall not
exceed $5,000,000) or another currency reasonably acceptable to Agent if such
currency is, within 2 Business Days after the date of receipt, converted into
Dollars,

 

(f)            Accounts with respect to which the Account Debtor either (i) does
not maintain its chief executive office in the United States or Canada or the
country in which the applicable Foreign Borrowing Base Party is located or
(ii) is not organized under the laws of the United States or Canada or any state
or province thereof or the country in which the Foreign Borrowing Base Party is
located or any state or province (or the equivalent) thereof; provided, however,
the provisions of this clause (f) shall not result in such Accounts being deemed
ineligible if (A) either (1) such Account is supported by an irrevocable letter
of credit reasonably satisfactory to Agent (as to form, substance, and issuer or
domestic confirming bank) that has been delivered to Agent and is directly
drawable by Agent, or (2) such Account is covered by credit insurance in form,
substance, and amount, and by an insurer, reasonably satisfactory to Agent,
(B) such Account Debtor’s direct or indirect parent entity (1) is an Account
Debtor of a Borrowing Base Party, (2) maintains its chief executive office in
the United States or Canada, (3) is organized under the laws of the United
States, any state thereof or Canada or any province thereof and (4) has
guaranteed or is otherwise liable for such Account Debtor’s payment of such
Account, or (C) with respect to the Accounts of any Foreign Borrowing Base Party
organized under the laws of the Netherlands, such Account Debtor is located in a
member state of the

 

Schedule 1.1 - 13

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European Community (other than Denmark) and either (1) the governing law and the
jurisdiction clause set forth in the contract which gave rise to such Account is
Netherlands law and the Dutch competent court, respectively or (2) Agent has
received a legal opinion from counsel in the country in which such Account
Debtor is located (which such counsel and such opinion shall be acceptable to
Agent in its Permitted Discretion) that Agent has a perfected first priority
security interest in such Account enforceable in the country in which such
Account Debtor is located and/or such relevant country in which such Account
Debtor is located would enforce a judgment against such Account Debtor which is
obtained in the governing law jurisdiction set forth in the contract which gave
rise to such Account,

 

(g)            Accounts (i) with respect to which the Account Debtor is the
government of any foreign country or sovereign state, or of any state, province,
municipality, or other political subdivision thereof, or of any department,
agency or other instrumentality thereof or corporation or company wholly-owned
by any of the foregoing, unless (A) the Account is supported by an irrevocable
letter of credit reasonably satisfactory to Agent (as to form, substance, and
issuer or domestic confirming bank) that has been delivered to Agent and is
directly drawable by Agent, or (B) the Account is covered by credit insurance in
form, substance, and amount, and by an insurer, reasonably satisfactory to Agent
or (ii) to which the Financial Administration Act (Canada) applies unless the
applicable Foreign Borrowing Base Party has complied, to the satisfaction of
Agent in its Permitted Discretion, with all requirements or proceedings
applicable to assignments of such Accounts under such Act,

 

(h)           Accounts with respect to which the Account Debtor is a creditor of
any Borrowing Base Party, or, with respect to any Accounts owing to any other
Borrowing Base Party, has, may have or has asserted or may assert, a right of
setoff, or has disputed its obligation to pay all or any portion of the Account,
to the extent of such claim, right of setoff, or dispute,

 

(i)             Accounts with respect to an Account Debtor whose total
obligations owing to the Borrowing Base Parties exceed 10% (or, with respect to
any Account Debtor having an investment grade credit rating, such percentage in
excess of 10% as Agent may allow in its Permitted Discretion, it being
understood and agreed that, as of the Closing Date, such percentage is 30% with
respect to Dell, Microsoft, HP and AT&T), each such percentage, as applied to a
particular Account Debtor, being subject to reduction by Agent in its Permitted
Discretion if the creditworthiness of such Account Debtor deteriorates, of all
Eligible Accounts, to the extent of the obligations owing by such Account Debtor
in excess of such percentage; provided, however, that, in each case, the amount
of Eligible Foreign Accounts that are excluded because they exceed the foregoing
percentage shall be determined by Agent based on all of the otherwise Eligible
Accounts prior to giving effect to any eliminations based upon the foregoing
concentration limit,

 

(j)            Accounts with respect to which the Account Debtor is subject to
an Insolvency Proceeding, is not Solvent, has gone out of business, or as to
which any Foreign Borrowing Base Party has received notice of an imminent
Insolvency Proceeding or a material impairment of the financial condition of
such Account Debtor,

 

(k)           Accounts, the collection of which, Agent, in its Permitted
Discretion, believes to be doubtful by reason of the Account Debtor’s financial
condition,

 

(l)             Accounts that are not subject to a valid and perfected first
priority Agent’s Lien,

 

(m)          Accounts with respect to which (i) the goods giving rise to such
Account have not been shipped and billed to the Account Debtor, or (ii) the
services giving rise to such Account have not been performed and billed to the
Account Debtor,

 

(n)           [intentionally omitted],

 

(o)           [intentionally omitted],

 

Schedule 1.1 - 14

--------------------------------------------------------------------------------

 

(p)           Accounts with respect to which the Account Debtor is a Sanctioned
Person or Sanctioned Entity,

 

(q)           Accounts that represent the right to receive progress payments or
other advance billings that are due prior to the completion of performance by
the applicable Borrower of the subject contract for goods or services, or

 

(r)            Accounts evidenced by a judgment, instrument or chattel paper.

 

“Eligible Transferee” means (a) a commercial bank organized under the laws of
the United States, or any state thereof, and having total assets in excess of
$250,000,000, (b) a commercial bank organized under the laws of any other
country which is a member of the Organization for Economic Cooperation and
Development or a political subdivision of any such country and which has total
assets in excess of $250,000,000, provided that such bank is acting through a
branch or agency located in the United States, (c) a finance company, insurance
company, or other financial institution or fund that is engaged in making,
purchasing, or otherwise investing in commercial loans in the ordinary course of
its business and having (together with its Affiliates) total assets in excess of
$250,000,000, (d) any Affiliate (other than individuals) of a pre-existing
lender, (e) so long as no Event of Default has occurred and is continuing, any
other Person approved by Agent and Borrowers (such approval by Borrowers not to
be unreasonably withheld, conditioned or delayed), and (f) during the
continuation of an Event of Default, any other person approved by Agent.

 

“Eligible U.S. Accounts” means those Accounts created and owned by a U.S.
Borrower in the ordinary course of its business, that arise out of such U.S.
Borrower’s sale of goods or rendition of services, that comply with each of the
representations and warranties respecting Eligible Accounts made in the Loan
Documents, and that are not excluded as ineligible by virtue of one or more of
the excluding criteria set forth below; provided, however, that such criteria
may be revised from time to time by Agent in Agent’s Permitted Discretion to
address the results of any audit performed by Agent from time to time after the
Closing Date.  In determining the amount to be included, U.S. Eligible Accounts
shall be calculated net of customer deposits and unapplied cash.  U.S. Eligible
Accounts shall not include the following:

 

(a)           Accounts that the Account Debtor has failed to pay within 90 days
of the original invoice date therefor,

 

(b)           Accounts owed by an Account Debtor (or its Affiliates) where 50%
or more of all Accounts owed by that Account Debtor (or its Affiliates) are
deemed ineligible under clause (a) above,

 

(c)            Accounts with respect to which the Account Debtor is an Affiliate
of any U.S. Borrower or an officer, director, employee or agent of any U.S.
Borrower or any Affiliate of any U.S. Borrower,

 

(d)           Accounts arising in a transaction wherein goods are placed on
consignment or are sold pursuant to a guaranteed sale, a sale or return, a sale
on approval, a bill and hold, or any other terms by reason of which the payment
by the Account Debtor may be conditional,

 

(e)            Accounts that are not payable in Dollars, Canadian Dollars,
Euros, Australian dollars (solely with respect to Accounts payable in Australian
dollars, to the extent permitted by Agent in its Permitted Discretion after
Agent’s review of such Accounts and, if permitted, shall not exceed $5,000,000)
or British pounds,

 

(f)            Accounts with respect to which the Account Debtor either (i) does
not maintain its chief executive office in the United States or Canada or
(ii) is not organized under the laws of the United States, any state thereof or
Canada or any province thereof; provided, however, the provisions of this clause
(f) shall not result in such Accounts being deemed ineligible if (A) either
(1) such Account is supported by an

 

Schedule 1.1 - 15

--------------------------------------------------------------------------------

 

irrevocable letter of credit reasonably satisfactory to Agent (as to form,
substance, and issuer or domestic confirming bank) that has been delivered to
Agent and is directly drawable by Agent, or (2) such Account is covered by
credit insurance in form, substance, and amount, and by an insurer, reasonably
satisfactory to Agent, (B) such Account Debtor’s direct or indirect parent
entity (1) is an Account Debtor of a Borrowing Base Party, (2) maintains its
chief executive office in the United States or Canada, (3) is organized under
the laws of the United States, any state thereof or Canada or any province
thereof and (4) has guaranteed or is otherwise liable for such Account Debtor’s
payment of such Account, or (C) with respect to the Accounts of any U.S.
Borrower organized under the laws of the Netherlands, such Account Debtor is
located in a member state of the European Community (other than Denmark) and
either (1) the governing law and the jurisdiction clause set forth in the
contract which gave rise to such Account is Netherlands law and the Dutch
competent court, respectively or (2) Agent has received a legal opinion from
counsel in the country in which such Account Debtor is located (which such
counsel and such opinion shall be acceptable to Agent in its Permitted
Discretion) that Agent has a perfected first priority security interest in such
Account enforceable in the country in which such Account Debtor is located
and/or such relevant country in which such Account Debtor is located would
enforce a judgment against such Account Debtor which is obtained in the
governing law jurisdiction set forth in the contract which gave rise to such
Account,

 

(g)            Accounts (i) with respect to which the Account Debtor is (A) the
United States or any department, agency, or instrumentality of the United States
(exclusive, however, of Accounts with respect to which the applicable U.S.
Borrower has complied, to the satisfaction of Agent in its Permitted Discretion,
with the Assignment of Claims Act, 31 USC §3727) or (B) any state of the United
States or any department, agency or instrumentality of such state (exclusive,
however, of Accounts with respect to which the applicable U.S. Borrower has
complied with any comparable assignment of claims law in such state), (ii) to
which the Financial Administration Act (Canada) applies unless the applicable
U.S. Borrower has complied, to the satisfaction of Agent in its Permitted
Discretion, with all requirements or proceedings applicable to assignments of
such Accounts under such Act or (iii) with respect to which the Account Debtor
is the government of any foreign country or sovereign state (other than Canada),
or of any state, province, municipality, or other political subdivision thereof,
or of any department, agency or other instrumentality thereof or corporation or
company wholly-owned by any of the foregoing, unless (A) the Account is
supported by an irrevocable letter of credit reasonably satisfactory to Agent
(as to form, substance, and issuer or domestic confirming bank) that has been
delivered to Agent and is directly drawable by Agent, or (B) the Account is
covered by credit insurance in form, substance, and amount, and by an insurer,
reasonably satisfactory to Agent,

 

(h)           Accounts with respect to which the Account Debtor is a creditor of
any Borrowing Base Party, or, with respect to any Accounts owing to any other
Borrowing Base Party, has, may have or has asserted or may assert, a right of
setoff, or has disputed its obligation to pay all or any portion of the Account,
to the extent of such claim, right of setoff, or dispute,

 

(i)             Accounts with respect to an Account Debtor whose total
obligations owing to the Borrowing Base Parties exceed 10% (or, with respect to
any Account Debtor having an investment grade credit rating, such percentage in
excess of 10% as Agent may allow in its Permitted Discretion, it being
understood and agreed that, as of the Closing Date, such percentage is 30% with
respect to Dell, HP, Microsoft and AT&T), each such percentage, as applied to a
particular Account Debtor, being subject to reduction by Agent in its Permitted
Discretion if the creditworthiness of such Account Debtor deteriorates, of all
Eligible Accounts, to the extent of the obligations owing by such Account Debtor
in excess of such percentage; provided, however, that, in each case, the amount
of Eligible U.S. Accounts that are excluded because they exceed the foregoing
percentage shall be determined by Agent based on all of the otherwise Eligible
Accounts prior to giving effect to any eliminations based upon the foregoing
concentration limit,

 

(j)            Accounts with respect to which the Account Debtor is subject to
an Insolvency Proceeding, is not Solvent, has gone out of business, or as to
which any U.S. Borrower has received notice of

 

Schedule 1.1 - 16

--------------------------------------------------------------------------------

 

an imminent Insolvency Proceeding or a material impairment of the financial
condition of such Account Debtor,

 

(k)           Accounts, the collection of which, Agent, in its Permitted
Discretion, believes to be doubtful by reason of the Account Debtor’s financial
condition,

 

(l)             Accounts that are not subject to a valid and perfected first
priority Agent’s Lien,

 

(m)          Accounts with respect to which (i) the goods giving rise to such
Account have not been shipped and billed to the Account Debtor, or (ii) the
services giving rise to such Account have not been performed and billed to the
Account Debtor,

 

(n)           Accounts with respect to which the Account Debtor is a Sanctioned
Person or Sanctioned Entity,

 

(o)           Accounts that represent the right to receive progress payments or
other advance billings that are due prior to the completion of performance by
the applicable U.S. Borrower of the subject contract for goods or services, or

 

(p)           Accounts evidenced by a judgment, instrument or chattel paper.

 

“Employee Benefit and Savings Plans” has the meaning given to it in Section 4.24
of the Agreement.

 

“Environmental Action” means any written complaint, summons, citation, notice,
directive, order, claim, action, litigation, investigation, judicial or
administrative proceeding, judgment, letter, or other written communication from
any Governmental Authority, or any third party, involving a violation or alleged
violation of Environmental Laws or involving releases of Hazardous Materials
(a) from or in relation to any assets, properties, or businesses of any Loan
Party, any Subsidiary of a Loan Party, or any of their predecessors in interest,
(b) from adjoining properties or businesses, or (c) from or onto any facilities
which received Hazardous Materials generated by any Loan Party, any Subsidiary
of a Loan Party, or any of their predecessors in interest.

 

“Environmental Law” means any applicable federal, state, provincial,
territorial, foreign, municipal or local statute, law, by-law, rule, regulation,
ordinance, code or rule or principle of common law or equity now or hereafter in
effect and in each case as amended, or any judicial or administrative
interpretation thereof, including any judicial or administrative ruling or
order, consent decree or judgment, in each case, to the extent binding on any
Loan Party or Subsidiary thereof, relating to the environment, the effect of the
environment on employee health, or Hazardous Materials, in each case as amended
from time to time.

 

“Environmental Liabilities” means all liabilities, monetary obligations, losses,
damages, costs and expenses (including all reasonable fees, disbursements and
expenses of counsel, experts, or consultants, and costs of investigation and
feasibility studies), fines, penalties, sanctions, and interest incurred as a
result of any claim, complaint, summons, citation, notice, directive, order,
action, litigation, investigation, judicial or administrative proceeding,
judgment or demand, or Remedial Action required, by any Governmental Authority
or any third party, and which relate to any Environmental Action.

 

“Environmental Lien” means any Lien in favor of any Governmental Authority for
Environmental Liabilities or otherwise arising under any Environmental Law.

 

“Equipment” means equipment (as that term is defined in the Code).

 

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended,
and any successor statute thereto.

 

Schedule 1.1 - 17

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“ERISA Affiliate” with respect to a Loan Party or any of its Subsidiaries means
any Person who is treated as a single employer together with such Loan Party or
Subsidiary under IRC Section 414(b), 414(c), 414(m) or 414(o).

 

“eTelecare AZ” means Stream Global Services - AZ, Inc. (formerly known as
eTelecare Global Solutions - AZ, Inc.), an Arizona corporation.

 

“eTelecare Clark” means eTelecare Clark Services, Inc., a Philippines
corporation.

 

“eTelecare Philippines” means eTelecare Global Solutions, Inc., a Philippines
corporation.

 

“eTelecare US” means Stream Global Services - US, Inc. (formerly known as
eTelecare Global Solutions - US, Inc.), a Delaware corporation.

 

“Euro” or “EUR” means the single currency introduced in the third stage of
economic and monetary union pursuant to the treaty establishing the European
Union, as amended from time to time.

 

“Event of Default” has the meaning specified therefor in Section 8 of the
Agreement.

 

“Excess Availability” means, as of any date of determination, the amount equal
to Availability minus the aggregate amount, if any, of all trade payables of the
Borrowers and their respective Subsidiaries aged in excess of historical levels
with respect thereto (to the extent not subject to a Permitted Protest) and all
book overdrafts of the Borrowers and their respective Subsidiaries in excess of
historical practices with respect thereto, in each case as determined by Agent
in its Permitted Discretion.

 

“Exchange Act” means the Securities Exchange Act of 1934, as in effect from time
to time.

 

“Exchange Rate” means and refers to the nominal rate of exchange (vis-à-vis
Dollars) for a currency other than Dollars published in The Wall Street Journal
(Eastern Edition) on the date of determination (which shall be a Business Day on
which The Wall Street Journal (Eastern Edition) is published), expressed as the
number of units of such other currency per one Dollar.

 

“Fee Letters” means the Agent’s Fee Letter and the Lenders’ Fee Letter.

 

“Federal Funds Rate” means, for any period, a fluctuating interest rate per
annum equal to, for each day during such period, the weighted average of the
rates on overnight Federal funds transactions with members of the Federal
Reserve System arranged by Federal funds brokers, as published on the next
succeeding Business Day by the Federal Reserve Bank of New York, or, if such
rate is not so published for any day which is a Business Day, the average of the
quotations for such day on such transactions received by Agent from three
Federal funds brokers of recognized standing selected by it.

 

“Financial Covenant Period” means a period which shall (a) commence on any date
(the “Commencement Date”) on which Excess Availability as of such date is less
than 20% of the Maximum Revolver Amount and (b) continue until the day on which
Excess Availability on each day during a period of 30 consecutive days following
the Commencement Date has been greater than or equal to 20% of the Maximum
Revolver Amount.

 

“First Amendment” means that certain First Amendment to Credit Agreement, dated
as of June 3, 2011, by and among the Loan Parties, the Required Lenders party
thereto and Agent.

 

“Fixed Charge Coverage Ratio” means, with respect to Parent and its Subsidiaries
on a consolidated basis for any period, the ratio of (i) Consolidated EBITDA for
such period minus Capital Expenditures made

 

Schedule 1.1 - 18

--------------------------------------------------------------------------------

 

(to the extent not already incurred in a prior period) or incurred during such
period, to (ii) Fixed Charges for such period.

 

“Fixed Charges” means, with respect to any fiscal period and with respect to
Parent and its Subsidiaries determined on a consolidated basis in accordance
with GAAP, the sum, without duplication, of (a) Interest Expense accrued (other
than interest paid-in-kind, amortization of financing fees, and other non-cash
Interest Expense) during such period, (b) principal payments in respect of
Indebtedness that are paid or required to be paid during such period (other than
(i) the scheduled repayment of the Advances on the Maturity Date, (ii) any
principal payments made during such period in connection with any Refinancing
Indebtedness and (iii) any principal payments made during such period to retire
Indebtedness to the extent such payments are made with the proceeds of a new
equity issuance by, or capital contribution to, Parent, in each case pursuant to
this clause (iii), on or after the Third Amendment Effective Date and (c) all
federal, state, and local income taxes paid in cash during such period.

 

“Foreign Administrative Borrower” has the meaning specified therefor in
Section 17.13 of the Agreement.

 

“Foreign Advances” has the meaning specified therefor in Section 2.1(a)(ii) of
the Agreement.

 

“Foreign Borrowers” means, collectively, (a) SGS BV, (b) Stream Service BV and
(c) on and after the Canadian Closing Date, Stream Canada, in each case together
with their respective permitted successors and assigns and each, individually, a
“Foreign Borrower”.

 

“Foreign Borrowing Base” means, as of any date of determination, the result of:

 

(a)           85% of the face amount of Eligible Foreign Accounts, less the
amount, if any, of the Dilution Reserve in respect thereof, plus

 

(b)           the least of:

 

(i)           75% of the face amount of Unbilled Eligible Foreign Accounts, less
the amount, if any, of the Dilution Reserve in respect thereof,

 

(ii)          $60,000,000 less the amount of Unbilled Eligible U.S. Accounts,
and

 

(iii)         with respect to each Foreign Borrowing Base Party, the amount
determined pursuant to clause (a) above with respect to the Eligible Foreign
Accounts of such Foreign Borrowing Base Party, minus

 

(c)            the sum of (i) the Bank Product Reserve, and (ii) the aggregate
amount of reserves established by Agent in its Permitted Discretion under
Section 2.1(c) of the Agreement with respect to the Foreign Borrowing Base.

 

“Foreign Borrowing Base Parties” means, collectively, (a) the Foreign Borrowers
and (b) on and after the Stream Europe Closing Date, Stream Europe.

 

“Foreign Designated Account” means the Deposit Account of Foreign Administrative
Borrower identified on Schedule D-1.

 

“Foreign Designated Account Bank” has the meaning specified therefor on Schedule
D-1.

 

“Foreign Guaranty” means, individually and collectively, the Canadian Guarantee,
the Stream Europe Debenture, and the Dutch Guaranty.

 

Schedule 1.1 - 19

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“Foreign Lender” means any Lender or Participant that is not a United States
person within the meaning of IRC section 7701(a)(30).

 

“Foreign Letter of Credit” means an letter of credit issued by Issuing Lender or
a letter of credit issued by Underlying Issuer, as the context requires,
pursuant to a request by Foreign Administrative Borrower.

 

“Foreign Letter of Credit Collateralization” means either (a) providing cash
collateral (pursuant to documentation reasonably satisfactory to Agent,
including provisions that specify that the Letter of Credit fee and all usage
charges set forth in the Agreement will continue to accrue while the Letters of
Credit are outstanding) to be held by Agent for the benefit of those Lenders
with a Revolver Commitment in an amount equal to the sum of (i) 105% of the then
existing Foreign Letter of Credit Usage with respect to Letters of Credit
denominated in Dollars and (ii) 115% of the remaining amount of Foreign Letter
of Credit Usage, (b) causing the Foreign Letters of Credit to be returned to the
Issuing Lender, or (c) providing Agent with a standby letter of credit, in form
and substance reasonably satisfactory to Agent, from a commercial bank
acceptable to Agent (in its sole discretion) in an amount equal to the sum of
(i) 105% of the then existing Foreign Letter of Credit Usage with respect to
Letters of Credit denominated in Dollars and (ii) 115% of the remaining amount
of Foreign Letter of Credit Usage (it being understood that the Letter of Credit
fee and all usage charges set forth in the Agreement will continue to accrue
while the Letters of Credit are outstanding and that any such fees that accrue
must be an amount that can be drawn under any such standby letter of credit).

 

“Foreign Letter of Credit Usage” means, as of any date of determination, the
aggregate undrawn amount of all outstanding Foreign Letters of Credit.

 

“Foreign Loan Account” has the meaning specified therefor in Section 2.9 of the
Agreement.

 

“Foreign Loan Party” means any Foreign Borrower and any Guarantor of the Foreign
Obligations.

 

“Foreign Maximum Revolver Amount” means, as of any date of determination, the
lesser of (a) $60,000,000, as such amount may be decreased pursuant to
Section 2.4(c) of the Agreement and (b) the Maximum Revolver Amount less the
U.S. Revolver Usage as of such date of determination.

 

“Foreign Obligations” means (a) all loans, Advances, debts, principal, interest
(including any interest that accrues after the commencement of an Insolvency
Proceeding, regardless of whether allowed or allowable in whole or in part as a
claim in any such Insolvency Proceeding), contingent reimbursement or
indemnification obligations with respect to Reimbursement Undertaking or with
respect to Letters of Credit, premiums, liabilities (including all amounts
charged to the Loan Account pursuant to the Agreement), obligations (including
indemnification obligations and obligations in respect of any guarantee of other
Foreign Obligations), fees (including the fees provided for in the Fee Letters),
Lender Group Expenses (including any fees or expenses that accrue after the
commencement of an Insolvency Proceeding, regardless of whether allowed or
allowable in whole or in part as a claim in any such Insolvency Proceeding),
guaranties, covenants, and duties of any kind and description owing by any
Foreign Borrower to the Lender Group, in each case, pursuant to, in connection
with or evidenced by the Loan Documents and irrespective of whether for the
payment of money, whether direct or indirect, absolute or contingent, due or to
become due, now existing or hereafter arising, and including all interest not
paid when due and all other expenses or other amounts that any Foreign Borrower
is required to pay or reimburse pursuant to or in connection with the Loan
Documents (by law or otherwise), and (b) all Bank Product Obligations owing by a
Foreign Borrower, in each case, other than the Parallel Debt Foreign.  Any
reference in the Agreement or in the Loan Documents to the Foreign Obligations
shall include all or any portion thereof and any extensions, modifications,
renewals, or alterations thereof, both prior and subsequent to any Insolvency
Proceeding.

 

“Foreign Revolver Usage” means, as of any date of determination, the sum of
(a) the amount of outstanding Foreign Advances, plus (b) the amount of the
Foreign Letter of Credit Usage.

 

Schedule 1.1 - 20

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“Foreign Security Agreement” means, individually and collectively, the Canadian
Security Agreement, the Dutch Security Agreements, and the Stream Europe
Debenture.

 

“Funding Date” means the date on which a Borrowing occurs.

 

“Funding Losses” has the meaning specified therefor in Section 2.12(b)(2) of the
Agreement.

 

“GAAP” means generally accepted accounting principles as in effect from time to
time in the United States, consistently applied.

 

“Going Private Transaction” means the merger of Stream Global Services, Inc.
with and into SGS Acquisition, Inc. and the subsequent deregistration of the
shares of common stock of Stream Global Services, Inc. pursuant to a Form 15
filed with the SEC on May 7, 2012.

 

“Governing Documents” means, with respect to any Person, the certificate or
articles of incorporation, by-laws, or other organizational documents of such
Person.

 

“Governmental Authority” means any nation or government, any federal, state,
provincial, local, territorial, municipal, other political subdivision thereof,
or other governmental or administrative body, instrumentality, board, bureau,
commission, department, ministry or agency or any court, tribunal,
administrative hearing body, arbitration panel, commission, or other similar
dispute-resolving panel or body.

 

“Guarantors” means (a) with respect to the Obligations, each U.S. Borrower,
(b) with respect to the Foreign Obligations, each Foreign Borrower, and (c) each
other Person that becomes a guarantor after the Closing Date pursuant to
Sections 3.7, 3.9 or  5.11 of the Agreement, and “Guarantor” means any one of
them; provided, that, for all purposes under the Agreement and each other Loan
Document, Stream Europe shall not be considered a Guarantor under the Agreement
or any other Loan Document until the Stream Europe Closing Date.

 

“Guaranty” means, collectively, (a) that certain general continuing guaranty,
dated as of even date with the Agreement, executed and delivered by each extant
Guarantor in favor of Agent, for the benefit of the Lender Group and the Bank
Product Providers, in form and substance reasonably satisfactory to Agent,
(b) each Foreign Guaranty and (c) each other guaranty provided to Agent for the
benefit of the Lender Group and the Bank Product Providers with respect to any
of the Obligations.

 

“Hazardous Materials” means (a) substances that are defined or listed in, or
otherwise classified pursuant to Environmental Laws as “hazardous substances,”
“hazardous materials,” “hazardous wastes,” “wastes,” “toxic substances,”
“contaminants,” “pollutants” or any other formulation intended to define, list,
or classify substances by reason of deleterious properties such as ignitability,
corrosivity, reactivity, carcinogenicity, reproductive toxicity, or “EP
toxicity”, (b) oil, petroleum, or petroleum derived substances, natural gas,
natural gas liquids, synthetic gas, drilling fluids, produced waters, and other
wastes associated with the exploration, development, or production of crude oil,
natural gas, or geothermal resources, (c) any flammable substances or explosives
or any radioactive materials, and (d) lead paint, asbestos in any form or
electrical equipment that contains any oil or dielectric fluid containing levels
of polychlorinated biphenyls in excess of 50 parts per million.

 

“Hedge Agreement” means any and all agreements or documents now existing or
hereafter entered into by Parent or any of its Subsidiaries that provide for an
interest rate, credit, commodity or equity swap, cap, floor, collar, forward
foreign exchange transaction, currency swap, cross currency rate swap, currency
option, or any combination of, or option with respect to, these or similar
transactions, for the purpose of hedging Parent’s or any of its Subsidiaries’
exposure to fluctuations in interest or exchange rates, loan, credit exchange,
security, or currency valuations or commodity prices.

 

Schedule 1.1 - 21

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“Holdout Lender” has the meaning specified therefor in Section 14.2(a) of the
Agreement.

 

“HP” means Hewlett-Packard Company and its Affiliates.

 

“Indebtedness” means (a) all obligations for borrowed money, (b) all obligations
evidenced by bonds, debentures, notes, or other similar instruments and all
reimbursement or other obligations in respect of letters of credit, bankers
acceptances, or other financial products, (c) all obligations as a lessee under
Capital Leases, (d) all obligations or liabilities of others secured by a Lien
on any asset of such Person, irrespective of whether such obligation or
liability is assumed, (e) all obligations to pay the deferred purchase price of
assets (other than trade payables incurred in the ordinary course of business
and repayable in accordance with customary trade practices), (f) all obligations
owing under Hedge Agreements (which amount shall be calculated based on the
amount that would be payable by such Person if the Hedge Agreement were
terminated on the date of determination), (g) any Prohibited Preferred Stock,
and (h) any obligation guaranteeing or intended to guarantee (whether directly
or indirectly guaranteed, endorsed, co-made, discounted, or sold with recourse)
any obligation of any other Person that constitutes Indebtedness under any of
clauses (a) through (g) above.  For purposes of this definition, (i) the amount
of any Indebtedness represented by a guaranty or other similar instrument shall
be the lesser of the principal amount of the obligations guaranteed and still
outstanding and the maximum amount for which the guaranteeing Person may be
liable pursuant to the terms of the instrument embodying such Indebtedness, and
(ii) the amount of any Indebtedness described in clause (d) above shall be the
lower of the amount of the obligation and the fair market value of the assets of
such Person securing such obligation.

 

“Indemnified Liabilities” has the meaning specified therefor in Section 10.3 of
the Agreement.

 

“Indemnified Person” has the meaning specified therefor in Section 10.3 of the
Agreement.

 

“Indenture” means the Indenture, dated as of October 1, 2009, by and among
Parent, Parent’s Subsidiaries from time to time signatory thereto as
“Guarantors”, Wells Fargo Bank, National Association, as trustee and the
Collateral Trustee.

 

“Indenture Documents” means the Indenture, the Senior Secured Notes and all
documents, agreements, instruments and certificates from time to time entered
into in connection therewith, as the same may be amended, restated, replaced or
refinanced (in whole or in part), subject to the terms of the Intercreditor
Agreement.

 

“Insolvency Proceeding” means any case or proceeding (including the filing of
any notice of intention, petition or application in respect thereof), procedure
or steps consented to, taken or commenced by or against any Person in respect of
such Person or any property of such Person under any provision of the Bankruptcy
Code, the BIA, the CCAA, the Insolvency (Northern Ireland) Order 1989, the
Insolvency Act 1986 (Northern Ireland), the Faillissementswet of the
Netherlands, as amended from time to time, or under any other state, provincial,
federal or foreign bankruptcy, insolvency or corporate rehabilitation law or
similar law of any jurisdiction, including proceedings, procedures or steps for
the appointment of a receiver, trustee or administrator, or to effect a
composition of extension of time to pay its debts or any alteration or
adjustment of any provision of its debts to obtain such or similar relief, or
any other act constituting or amounting to, winding-up, dissolution or
liquidation of that Person, admissions, judicial or otherwise of its inability
to pay its debts as they fall due, suspensions of payments of any of its debts,
commencement of negotiations with any of its creditors with a view to obtaining
relief, assignments for the benefit of creditors, formal or informal moratoria,
compositions, extensions generally with creditors, or proceedings seeking
reorganization, arrangement, stay, liquidation, receivership, compromise or
other similar relief.

 

“Intercompany Subordination Agreement” means an intercompany subordination
agreement, dated as of even date with the Agreement, executed and delivered by
each Loan Party, each of their respective Subsidiaries, and Agent, the form and
substance of which is reasonably satisfactory to Agent.

 

Schedule 1.1 - 22

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“Intercreditor Agreement” has the meaning specified therefor in Section 17.15 of
the Agreement.

 

“Interest Expense” means, for any period, the aggregate of the interest expense
of Parent for such period, determined on a consolidated basis in accordance with
GAAP.

 

“Interest Period” means, with respect to each LIBOR Rate Loan, a period
commencing on the date of the making of such LIBOR Rate Loan (or the
continuation of a LIBOR Rate Loan or the conversion of a Base Rate Loan to a
LIBOR Rate Loan) and ending 1, 2, or 3 months thereafter; provided, however,
that (a) interest shall accrue at the applicable rate based upon the LIBOR Rate
from and including the first day of each Interest Period to, but excluding, the
day on which any Interest Period expires, (b) any Interest Period that would end
on a day that is not a Business Day shall be extended to the next succeeding
Business Day unless such Business Day falls in another calendar month, in which
case such Interest Period shall end on the next preceding Business Day, (c) with
respect to an Interest Period that begins on the last Business Day of a calendar
month (or on a day for which there is no numerically corresponding day in the
calendar month at the end of such Interest Period), the Interest Period shall
end on the last Business Day of the calendar month that is 1, 2, or 3 months
after the date on which the Interest Period began, as applicable, and (d) the
Borrowers may not elect an Interest Period which will end after the Maturity
Date.

 

“International Plan” means any defined benefit plan, as defined in Section 3(35)
of ERISA, whether or not subject to ERISA, and each other benefit plan or
arrangement for which a fund or pool of assets is required pursuant to the terms
thereof or pursuant to Applicable Law, which any Loan Party or any Subsidiary of
a Loan Party maintains, contributes to, has an obligation to contribute to or
has any liability, whether actual or contingent, and which is maintained outside
the United States or for persons substantially all of whom are nonresident
aliens.

 

“Inventory” means inventory (as that term is defined in the Code).

 

“Investment” means, with respect to any Person, any investment by such Person in
any other Person (including Affiliates) in the form of loans, guarantees,
advances, capital contributions (excluding (a) commission, travel, and similar
advances to officers and employees of such Person made in the ordinary course of
business, and (b) bona fide Accounts arising in the ordinary course of
business), or acquisitions of Indebtedness, Stock, or all or substantially all
of the assets of such other Person (or of any division or business line of such
other Person), and any other items that are or would be classified as
investments on a balance sheet prepared in accordance with GAAP.  The amount of
any Investment shall be the original cost of such Investment plus the cost of
all additions thereto, provided that the amount of any Investment shall be
reduced by the amount of all cash payments received with respect thereto,
whether as principal, interest, dividends, repayments or otherwise.  For the
avoidance of doubt, the repayment, repurchase or acquisition by Parent or any of
its Subsidiaries of its own Stock or other securities as permitted by
Section 6.9 of the Agreement is not an Investment.

 

“IRC” means the Internal Revenue Code of 1986, as in effect from time to time.

 

“Issuing Lender” means WFF or any other Lender that, at the request of a
Borrower and with the consent of Agent, agrees, in such Lender’s sole
discretion, to become an Issuing Lender for the purpose of issuing Letters of
Credit or Reimbursement Undertakings pursuant to Section 2.11 of the Agreement.

 

“Lender” and “Lenders” have the respective meanings set forth in the preamble to
the Agreement, includes the Issuing Lender, and shall include any other Person
made a party to the Agreement pursuant to the provisions of Section 13.1 of the
Agreement.

 

“Lender Group” means each of the Lenders (including the Issuing Lender) and
Agent, or any one or more of them.

 

Schedule 1.1 - 23

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“Lender Group Expenses” means all (a) costs or expenses (including taxes, and
insurance premiums) required to be paid by Parent and its Subsidiary thereof
under any of the Loan Documents that are paid, advanced, or incurred by any
member of the Lender Group, (b) out-of-pocket fees or charges paid or incurred
by Agent in connection with any member of the Lender Group’s transactions with
the Parent and its Subsidiaries under any of the Loan Documents, including, fees
or charges for photocopying, notarization, couriers and messengers,
telecommunication, public record searches (including tax lien, litigation, and
UCC and PPSA searches and including searches with the patent and trademark
office, the copyright office, or the department of motor vehicles), filing,
recording, publication, appraisal (including periodic collateral appraisals or
business valuations to the extent of the fees and charges (and up to the amount
of any limitation) contained in the Agreement or any Fee Letter), real estate
surveys, real estate title policies and endorsements, and environmental audits
or assessments, (c) out-of-pocket costs and expenses incurred by Agent in the
disbursement of funds to Borrowers or other members of the Lender Group (by wire
transfer or otherwise), (d) out-of-pocket charges paid or incurred by Agent
resulting from the dishonor of checks payable by or to any Loan Party,
(e) reasonable out-of-pocket costs and expenses paid or incurred by any member
of the Lender Group to correct any default or enforce any provision of the Loan
Documents, or during the continuance of an Event of Default, in gaining
possession of, maintaining, handling, preserving, storing, shipping, selling,
preparing for sale, or advertising to sell the Collateral, or any portion
thereof, irrespective of whether a sale is consummated, (f) reasonable
out-of-pocket audit fees and expenses (including travel, meals, and lodging) of
Agent related to any inspections or audits to the extent of the fees and charges
(and up to the amount of any limitation) contained in the Agreement or any Fee
Letter, (g) reasonable out-of-pocket costs and expenses of third party claims or
any other suit paid or incurred by any member of the Lender Group in enforcing
or defending the Loan Documents or in connection with the transactions
contemplated by the Loan Documents or any member of the Lender Group’s
relationship with the Loan Parties or any of their respective Subsidiaries,
(h) Agent’s and each Lender’s reasonable costs and expenses (including
reasonable attorneys fees) incurred in advising, structuring, drafting,
reviewing, administering (including travel, meals, and lodging), syndicating, or
amending the Loan Documents, and (i) Agent’s and each Lender’s reasonable costs
and expenses (including reasonable attorneys, accountants, consultants, and
other advisors fees and expenses) incurred in terminating, enforcing (including
attorneys, accountants, consultants, and other advisors fees and expenses
incurred in connection with a “workout,” a “restructuring,” or an Insolvency
Proceeding concerning any Loan Party or Subsidiary thereof or in exercising
rights or remedies under the Loan Documents), or defending the Loan Documents,
irrespective of whether suit is brought, or in taking any Remedial Action
concerning the Collateral.

 

“Lender Group Representatives” has the meaning specified therefor in
Section 17.9 of the Agreement.

 

“Lender-Related Person” means, with respect to any Lender, such Lender, together
with such Lender’s Affiliates, officers, partners, directors, employees,
attorneys, and agents.

 

“Lenders’ Fee Letter” means that certain fee letter, dated as of even date with
the Agreement, among the U.S. Borrowers, Agent and the Lenders in form and
substance reasonably satisfactory to Agent.

 

“Letter of Credit” means a Foreign Letter of Credit or a U.S. Letter of Credit,
as the context requires.

 

“Letter of Credit Collateralization” means either Foreign Letter of Credit
Collateralization or U.S. Letter of Credit Collateralization.

 

“Letter of Credit Disbursement” means a payment made by Issuing Lender or
Underlying Issuer pursuant to a Letter of Credit.

 

“Letter of Credit Usage” means, as of any date of determination, the aggregate
undrawn amount of all outstanding Letters of Credit.

 

“LIBOR Deadline” has the meaning specified therefor in Section 2.12(b)(i) of the
Agreement.

 

Schedule 1.1 - 24

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“LIBOR Notice” means a written notice in the form of Exhibit L-1.

 

“LIBOR Option” has the meaning specified therefor in Section 2.12(a) of the
Agreement.

 

“LIBOR Rate” means, for each Interest Period for each LIBOR Rate Loan, the rate
per annum determined by Agent by dividing (a) the Base LIBOR Rate for such
Interest Period, by (b) 100% minus the Reserve Percentage.  The LIBOR Rate shall
be adjusted on and as of the effective day of any change in the Reserve
Percentage.

 

“LIBOR Rate Loan” means each portion of an Advance that bears interest at a rate
determined by reference to the LIBOR Rate.

 

“LIBOR Rate Margin” means, as of any date of determination (with respect to any
portion of the outstanding Advances on such date that is a LIBOR Rate Loan), the
applicable margin set forth in the following table that corresponds to the most
recent Average Daily Net Availability; provided, however, that for the period
from the Closing Date through the first day of the next quarter immediately
following the Closing Date, the LIBOR Rate Margin shall be at the margin in the
row styled “Level I”:

 

Level

 

Average Daily Net Availability

 

LIBOR Rate Margin

 

 

 

 

 

I

 

If greater than or equal to $66,667,000

 

2.25 percentage points

 

 

 

 

 

II

 

If less than $66,667,000, but greater than or equal to $33,333,333

 

2.50 percentage points

 

 

 

 

 

III

 

If less than $33,333,333

 

2.75 percentage points

 

Except as set forth in the foregoing proviso, the LIBOR Rate Margin shall be
based upon the most recent Average Daily Net Availability, which will be
calculated by Agent as of the end of each fiscal quarter.  The LIBOR Rate Margin
shall be re-determined quarterly by Agent and any change to the LIBOR Rate
Margin based on the Average Daily Net Availability as of the end of any fiscal
quarter shall be effective as of the first day of the immediately following
fiscal quarter beginning with the fiscal quarter immediately following the
Closing Date.

 

“Lien” means any mortgage, deed of trust, pledge, hypothecation, assignment,
charge, deposit arrangement, encumbrance, easement, lien (statutory or other),
security interest, or other security arrangement and any other preference,
priority, or preferential arrangement of any kind or nature whatsoever,
including any conditional sale contract or other title retention agreement, any
lease or license, restrictions, development or other agreements, rights of way,
easements, title defects and other adverse claims or interests, options to
acquire and rights of first refusal, the interest of a lessor under a Capital
Lease and any synthetic or other financing lease having substantially the same
economic effect as any of the foregoing.

 

“Loan Accounts” has the meaning specified therefor in Section 2.9 of the
Agreement.

 

“Loan Documents” means the Agreement, the Bank Product Agreements, any Borrowing
Base Certificate, the Controlled Account Agreements, the Control Agreements, the
Copyright Security Agreement, the Foreign Guaranty, the Foreign Security
Agreements, the Canadian Agreements, the Fee Letters, the Guaranty, the
Intercompany Subordination Agreement, the Letters of Credit, the Mortgages, the
Patent Security Agreement, the Security Agreement, the Trademark Security
Agreement, any note or notes executed by any Borrower in connection with the
Agreement and payable to any member of the Lender Group, any letter of credit
application entered into by Borrowers in connection with the Agreement, and any
other agreement or document entered into, now or in the future, by or at the
request of any Loan Party or Subsidiary

 

Schedule 1.1 - 25

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thereof and, or for the benefit of, Agent or any member of the Lender Group in
connection with the Agreement (including, without limitation, the agreements and
documents described on Schedules 3.7, 3.8 or 3.9).

 

“Loan Party” means any Borrower or any Guarantor.

 

“Margin Stock” as defined in Regulation U of the Board of Governors of the
Federal Reserve System as in effect from time to time.

 

“Material Adverse Change” means (a) a material adverse change in the business,
operations, results of operations, assets, liabilities or financial condition of
Parent and its Subsidiaries, taken as a whole, (b) a material impairment of any
Loan Party’s and its Subsidiaries’ ability to perform its obligations under the
Loan Documents to which it is a party or of the Lender Group’s ability to
enforce the Obligations or realize upon the Collateral, or (c) a material
impairment of the enforceability or priority of Agent’s Liens with respect to
the Collateral as a result of an action or failure to act on the part of any
Loan Party or Subsidiary thereof.

 

“Material Contract” means, with respect to any Person, (i) each contract or
agreement to which such Person is a party involving annual consideration payable
to or by such Person of $20,000,000 or more (other than purchase orders in the
ordinary course of the business of such Person and other than contracts that by
their terms may be terminated by such Person in the ordinary course of its
business upon less than 60 days’ notice without penalty or premium), (ii) each
contract or agreement (or series of related contracts or agreements), other than
the Loan Documents, governing or giving rise to Indebtedness (other than
intercompany Indebtedness) of $5,000,000 or more, and (iii) all other commercial
contracts or commercial agreements, the loss of which could reasonably be
expected to result in a Material Adverse Change; provided that for purposes of
this definition, in the case of any customer or commercial contract or agreement
that constitutes a Material Contract, only the master contract or agreement and
the exhibits thereto (and not any sub-contract, sub-agreement, statement of work
or work order in respect thereof or related thereto which does not provide that
it changes the terms of the master contract or agreement in a manner materially
adverse to the interests of the Lenders (it being understood and agreed that
ordinary course changes in the economic terms thereof are not materially adverse
to the interests of the Lenders)) shall, except for purposes of calculating the
amount of annual consideration payable to any Person, be deemed to constitute a
Material Contract.

 

“Maturity Date” has the meaning specified therefor in Section 3.3 of the
Agreement.

 

“Maximum Revolver Amount” means $125,000,000, as such amount may be decreased
from time to time pursuant to Section 2.4(c) of the Agreement.

 

“Microsoft” means Microsoft Corporation and its Affiliates.

 

“Moody’s” has the meaning specified therefor in the definition of Cash
Equivalents.

 

“Mortgages” means, individually and collectively, one or more mortgages, deeds
of trust, or deeds to secure debt, executed and delivered by any Loan Party in
favor of Agent, in form and substance reasonably satisfactory to Agent, that
encumber the Real Property Collateral.

 

“Multiemployer Plan” means a “multiemployer plan” (within the meaning of
Section 3(37) of ERISA) that is subject to Title I of ERISA.

 

“Obligations” means the U.S. Obligations and the Foreign Obligations.

 

“OFAC” means The Office of Foreign Assets Control of the U.S. Department of the
Treasury.

 

“Originating Lender” has the meaning specified therefor in Section 13.1(e) of
the Agreement.

 

Schedule 1.1 - 26

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“Overadvance” has the meaning specified therefor in Section 2.5 of the
Agreement.

 

“Parallel Debt Foreign” has the meaning specified therefor in
Section 2.15(a)(i) of the Agreement.

 

“Parallel Debt U.S.” has the meaning specified therefor in Section 2.15(b)(i) of
the Agreement.

 

“Parent” has the meaning specified therefor in the preamble to the Agreement.

 

“Participant” has the meaning specified therefor in Section 13.1(e) of the
Agreement.

 

“Participant Register” has the meaning set forth in Section 13.1(i) of the
Agreement.

 

“Patent Security Agreement” has the meaning specified therefor in the Security
Agreement.

 

“Patriot Act” has the meaning specified therefor in Section 4.18 of the
Agreement.

 

“Payoff Date” means the first date on which all of the Obligations are paid in
full and the Commitments of the Lenders are terminated.

 

“PCTFA” has the meaning set forth in Section 4.18 of the Agreement.

 

“Permitted Acquisition” means any Acquisition so long as:

 

(a)           no Default or Event of Default shall have occurred and be
continuing or would result from the consummation of the proposed Acquisition and
the proposed Acquisition is consensual,

 

(b)           no Indebtedness will be incurred, assumed, or would exist with
respect to Parent or any of its Subsidiaries as a result of such Acquisition,
other than Permitted Indebtedness and no Liens will be incurred, assumed, or
would exist with respect to the assets of Parent or any of its Subsidiaries as a
result or such Acquisition other than Permitted Liens,

 

(c)            Parent has provided Agent with written confirmation, supported by
reasonably detailed calculations, that on a pro forma basis created by adding
the historical combined financial statements of Parent (including the combined
financial statements of any other Person or assets that were the subject of a
prior Permitted Acquisition during the relevant period) to the historical
consolidated financial statements of the Person or assets to be acquired (or the
historical financial statements related to the assets to be acquired) pursuant
to the proposed Acquisition, Parent and its Subsidiaries would have had a Fixed
Charge Coverage Ratio of at least 1.1:1.0 as of the end of the 4 fiscal quarter
period ended immediately prior to the proposed date of consummation of such
proposed Acquisition; provided, however, that

 

(i)            compliance with the foregoing Fixed Charge Coverage Ratio test
shall not be required with respect to any otherwise Permitted Acquisition with
respect to which the aggregate purchase consideration payable in respect thereof
(including deferred payment obligations but excluding that portion paid with
cash proceeds of the issuance or sale of Stock of Parent which is not Prohibited
Preferred Stock or capital contributions to Parent or proceeds of Permitted
Indebtedness, and, for the avoidance of doubt, net of cash on the balance sheet
(to the extent such cash was included in the purchase consideration) of the
Person or assets being acquired immediately prior to the closing of such
Acquisition) does not exceed $10,000,000, and

 

(ii)           whenever a calculation is made on a pro forma basis pursuant to
this clause (c), the pro forma calculations shall be made in good faith by the
chief financial officer of Parent and certified in an officer’s certificate
delivered to Agent and may include:  (A) adjustments in respect of reductions in
costs that Parent reasonably determines are probable based upon specifically
identifiable actions to be taken prior to or within twelve months of the date of
the closing of the Acquisition so long as such adjustments and costs

 

Schedule 1.1 - 27

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included pursuant to this clause (A) do not exceed $5,000,000 in the aggregate
for all Permitted Acquisitions and (B) adjustments arising out of events which
are directly attributable to such proposed Acquisition, are factually
supportable, and are expected to have a continuing impact, in each case,
determined as if the combination had been accomplished at the beginning of the
relevant period with such eliminations and inclusions described in this clause
(B) only determined on a basis consistent with Article II of Regulation S-X
promulgated under the Securities Act and as interpreted by the staff of the SEC,

 

(d)           Parent has provided Agent with its due diligence package relative
to the proposed Acquisition, including forecasted balance sheets, profit and
loss statements, and cash flow statements of the Person or assets to be
acquired, all prepared on a basis consistent with such Person’s (or assets’)
historical financial statements, together with appropriate supporting details
and a statement of underlying assumptions for the 1 year period following the
date of the proposed Acquisition, on a quarter by quarter basis), in form and
substance (including as to scope and underlying assumptions) reasonably
satisfactory to Agent,

 

(e)            the Borrowers shall have Excess Availability plus Qualified Cash
in an amount equal to or greater than $40,000,000 immediately after giving
effect to the consummation of the proposed Acquisition (or $27,500,000 in the
case of the Stream Europe Acquisition),

 

(f)            if the purchase consideration payable in connection with such
Acquisition (including deferred payment obligations but excluding that portion
paid with cash proceeds of the issuance or sale of Stock of Parent which is not
Prohibited Preferred Stock or capital contributions to Parent or proceeds of
Permitted Indebtedness and, for the avoidance of doubt, net of cash on the
balance sheet (to the extent such cash was included in the purchase
consideration) of the Person or assets being acquired immediately prior to the
closing of such Acquisition) is greater than or equal to $10,000,000,
Administrative Borrower has provided Agent with written notice of the proposed
Acquisition at least 15 Business Days prior to the anticipated closing date of
the proposed Acquisition and, not later than 5 Business Days (or such lesser
time period as Agent shall agree to in writing) prior to the anticipated closing
date of the proposed Acquisition, copies of the acquisition agreement and other
material documents relative to the proposed Acquisition, which agreement and
documents must be reasonably acceptable to Agent solely for the purpose of
confirming that the proposed Acquisition is, in fact, a Permitted Acquisition;
provided that following any Acquisition for which the aggregate purchase
consideration payable in respect thereof is less than $10,000,000, the
Administrative Borrower shall provide Agent with copies of the acquisition
agreement and other material documents for such Acquisition upon request by
Agent,

 

(g)            the assets being acquired (other than (i) a de minimis amount of
assets in relation to Parent’s and its Subsidiaries’ total assets and
(ii) assets that Parent reasonably determines are engaged in the businesses
which Parent or any of its Subsidiaries are permitted to engage pursuant to
Section 6.6 of the Agreement but are worn, obsolete or no longer economically
desirable and Parent could dispose of such assets pursuant to clauses (a) or
(p) of Permitted Dispositions), or the Person whose Stock is being acquired, are
useful in or engaged in, as applicable, the businesses which Parent or any of
its Subsidiaries are permitted to engage pursuant to Section 6.6 of the
Agreement,

 

(h)           the assets being acquired (other than a de minimis amount of
assets in relation to the assets being acquired) are located within the United
States, Canada, the Netherlands, the United Kingdom or any other jurisdiction
acceptable to Agent in its Permitted Discretion, or the Person whose Stock is
being acquired is organized in a jurisdiction located within the United States,
Canada, the Netherlands, the United Kingdom or any other jurisdiction acceptable
to Agent in its Permitted Discretion,

 

(i)             the subject assets or Stock, as applicable, are being acquired
directly by a Borrower or one of its Subsidiaries that is a Loan Party, and, in
connection therewith, such Borrower or the applicable Loan Party shall have
complied with Section 5.11 and/or Section 5.12, as applicable, of the Agreement,

 

Schedule 1.1 - 28

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(j)            the purchase consideration payable in respect of all Permitted
Acquisitions (including deferred payment obligations but excluding that portion
paid with cash proceeds of the issuance or sale of Stock of Parent which is not
Prohibited Preferred Stock or capital contributions to Parent or proceeds of
Permitted Indebtedness, and, for the avoidance of doubt, net of cash on the
balance sheet (to the extent such cash was included in the purchase
consideration) of the Person or assets being acquired immediately prior to the
closing of such Acquisition) shall not exceed $50,000,000 in the aggregate;
provided that the purchase consideration payable in respect of the Stream Europe
Acquisition shall be excluded from such $50,000,000 limitation, and

 

(k)           if the proposed Acquisition is of less than all of the Stock
(other than directors’ qualifying shares or Stock required by law to be held by
a Person other than the acquirer) of another Person, Agent shall be reasonably
satisfied that (i) the Loan Party acquiring such Person has the ability to
control the activities of such Person and (ii) such Person can become a Loan
Party under the Loan Documents and perform all of the obligations of a Loan
Party.

 

“Permitted Discretion” means a determination made in the exercise of reasonable
(from the perspective of a secured asset based lender) business judgment.

 

“Permitted Dispositions” means:

 

(a)                                  sales, abandonment, or other dispositions
of Equipment that is substantially worn, damaged, or obsolete or not used or
useful in the ordinary course of business,

 

(b)                                  sales of Inventory to buyers in the
ordinary course of business,

 

(c)                                   the use or transfer of money or Cash
Equivalents in a manner that is not prohibited by the terms of the Agreement or
the other Loan Documents,

 

(d)                                  the licensing, on a non-exclusive basis, of
patents, trademarks, copyrights, and other intellectual property rights in the
ordinary course of business,

 

(e)                                   the granting of Permitted Liens,

 

(f)                                    the sale or discount, in each case
without recourse, of Accounts arising in the ordinary course of business, but
only in connection with the compromise or collection thereof and to the extent
updated Borrowing Base Certificates have been provided to Agent which do not
include such Accounts,

 

(g)                                   any involuntary loss, damage or
destruction of property,

 

(h)                                  any involuntary condemnation, seizure or
taking, by exercise of the power of eminent domain or otherwise, or confiscation
or requisition of use of property,

 

(i)                                      the leasing or subleasing of assets of
any Loan Party or Subsidiary thereof in the ordinary course of business,

 

(j)                                     the sale or issuance of Stock (other
than Prohibited Preferred Stock) of Parent,

 

(k)                                  the lapse of registered patents, trademarks
and other intellectual property of a Loan Party or Subsidiary thereof to the
extent not economically desirable in the conduct of their business and so long
as such lapse is not materially adverse to the interests of the Lenders,

 

(l)                                      the making of a Restricted Junior
Payment that is expressly permitted to be made pursuant to the Agreement,

 

Schedule 1.1 - 29

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(m)          the making of a Permitted Investment,

 

(n)           the Permitted Restructuring,

 

(o)           dispositions of assets (including a division, business line or
Stock) acquired by Parent or a Subsidiary thereof pursuant to a Permitted
Acquisition (the “Subject Permitted Acquisition”), to the extent (i) such
disposition is consummated within 12 months of the date such Permitted
Acquisition was consummated, (ii) such disposition is to a Person that is not an
Affiliate of Parent or any Subsidiary thereof and consummated on an arms-length
basis, (iii) the consideration received in connection therewith is received in
case and is at least equal to the fair market value thereof, (iv) the assets so
disposed of are not material to the conduct of or economically desirable in
connection with the business of Parent and its Subsidiaries, (v) the assets so
disposed of are readily identifiable as assets acquired pursuant to such Subject
Permitted Acquisition and (vi) upon the consummation of such disposition, the
Borrowers deliver to Agent updated Borrowing Base Certificates reflecting such
disposition,

 

(p)           the termination of contracts, licenses, leases or subleases in the
ordinary course of business to the extent that they are not economically
desirable in the conduct of the Loan Parties’ business (taken as a whole) and so
long as the termination thereof is not materially adverse to the interests of
the Lenders,

 

(q)           (i) dispositions of assets (other than those dispositions
permitted in clauses (a), (b), (d), (f), (k), (o) and (p) herein) which Parent
has determined in good faith are no longer economically desirable or useful in
the conduct of the Loan Parties’ business (taken as a whole), and
(ii) dispositions in connection with the Permitted Sale-Leaseback Transaction;
provided that (x) the fair market value (as reasonably determined by Parent in
good faith) of all assets disposed of pursuant to this clause (q) would not
exceed $5,000,000 in the aggregate and (y) prior to any such disposition
pursuant to this clause (q), Parent shall deliver to Agent an updated Borrowing
Base Certificate giving pro forma effect to any such contemplated disposition,
and

 

(r)            dispositions of assets not otherwise permitted in clauses
(a) through (q) above so long as made at fair market value (as reasonably
determined by Parent in good faith) and the aggregate fair market value (as
reasonably determined by Parent in good faith) of all assets disposed of in all
such dispositions since the Closing Date (including the proposed disposition)
would not exceed $20,000,000.

 

“Permitted Group” means any group of investors that is deemed to be a “person”
(as that term is used in Section 13(d)(3) of the Exchange Act) by virtue of the
Stockholders’ Agreement, as the same may be amended, modified or supplemented
from time to time; provided that no single Person (other than the Principals and
their Related Parties) Beneficially Owns (together with its Affiliates) more of
the Voting Stock of Parent that is Beneficially Owned by such group of investors
than is then collectively Beneficially Owned by the Principals and their Related
Parties in the aggregate.

 

“Permitted Indebtedness” means:

 

(a)           Indebtedness evidenced by the Agreement and the other Loan
Documents, together with Indebtedness owed to Underlying Issuers with respect to
Underlying Letters of Credit,

 

(b)           Indebtedness set forth on Schedule 4.19 and any Refinancing
Indebtedness in respect of such Indebtedness,

 

(c)            Permitted Purchase Money Indebtedness and any Refinancing
Indebtedness in respect of such Indebtedness,

 

(d)           endorsement of instruments or other payment items for deposit,

 

Schedule 1.1 - 30

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(e)            Indebtedness consisting of (i) unsecured guarantees incurred in
the ordinary course of business with respect to surety and appeal bonds,
performance bonds, bid bonds, appeal bonds, completion guarantee and similar
obligations; (ii) unsecured guarantees arising with respect to customary
indemnification obligations to purchasers in connection with Permitted
Dispositions; and (iii) unsecured guarantees with respect to Indebtedness of
Parent or one of its Subsidiaries, to the extent that the Person that is
obligated under such guaranty could have incurred such underlying Indebtedness,

 

(f)            Indebtedness under the Indenture Documents, in an aggregate
principal amount not to exceed $250,000,000 and any Refinancing Indebtedness in
respect thereof, to the extent subject to the Intercreditor Agreement;

 

(g)            Indebtedness incurred in the ordinary course of business under
performance, surety, statutory, and appeal bonds,

 

(h)           Indebtedness owed to any Person with respect to the financing of
premiums for property, casualty, liability, or other insurance policy of Parent
or any of its Subsidiaries, so long as the amount of such Indebtedness is not in
excess of the amount of the unpaid cost of, and shall be incurred only to defer
the cost of, such insurance for the year in which such Indebtedness is incurred
and such Indebtedness is outstanding only during such year,

 

(i)             the incurrence by Parent or any of its Subsidiaries of
Indebtedness under Hedge Agreements that are incurred for the bona fide purpose
of hedging the interest rate or foreign currency risk associated with Parent’s
or such Subsidiary’s operations and not for speculative purposes,

 

(j)            unsecured Indebtedness incurred in respect of netting services,
overdraft protection, and other like services, in each case, incurred in the
ordinary course of business,

 

(k)           unsecured Indebtedness of Parent owing to former employees,
officers, or directors (or any spouses, ex-spouses, or estates of any of the
foregoing) incurred in connection with the repurchase, redemption, acquisition
or retirement by Parent of the Stock of Parent (or any direct or indirect parent
company thereof) that has been issued to such Persons, so long as (i) no Default
or Event of Default has occurred and is continuing or would result from the
incurrence of such Indebtedness, (ii) the aggregate amount of such Indebtedness
permitted by this clause (k), plus all redemptions made by Parent (or any
Subsidiary thereof which is not wholly-owned, directly or indirectly by Parent
as of the Third Amendment Effective Date) pursuant to Section 6.9(a) of the
Agreement, does not exceed $1,000,000 in any twelve-month period, and (iii) such
Indebtedness is subordinated to the Obligations on terms and conditions
reasonably acceptable to Agent,

 

(l)             contingent liabilities in respect of any indemnification
obligation, adjustment of purchase price, non-compete, or similar obligation of
the applicable Loan Party incurred in connection with the consummation of one or
more Permitted Acquisitions,

 

(m)          Indebtedness composing Permitted Investments that constitute
Indebtedness,

 

(n)           Indebtedness arising under or in connection with the Philippine
Debt Documents so long as such Indebtedness is paid in full and all financing
arrangements under such documents are terminated, pursuant to documentation
satisfactory to Agent in its Permitted Discretion, within 5 Business Days after
the Closing Date,

 

(o)           unsecured Indebtedness and other obligations under the Ares
Guarantee and Reimbursement Agreement,

 

Schedule 1.1 - 31

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(p)           other unsecured Indebtedness not covered by clauses (a) through
(o) above to the extent that (i) such Indebtedness is not incurred during the
continuance of a Default or Event of Default and the incurrence thereof would
not give rise to a Default or Event of Default, (ii) such Indebtedness has a
maturity date that is at least one year after the Maturity Date and (iii) such
Indebtedness is subject to a written subordination agreement in favor of, and in
form and substance satisfactory to, Agent, and any permitted Refinancing
Indebtedness thereof,

 

(q)           Indebtedness incurred by Parent or any of its Subsidiaries, so
long as (i) the aggregate principal amount of such Indebtedness does not exceed
$10,000,000 (provided, however, that the aggregate principal amount of such
Indebtedness permitted hereunder shall be increased on a Dollar-for-Dollar basis
with any increase in the equivalent basket for such Indebtedness permitted by
the Senior Secured Notes (or, if applicable, the Refinancing Indebtedness in
respect thereof) so long as (x) Agent has received an executed copy of the
material amended Indenture Documents or material documents for such Refinancing
Indebtedness demonstrating such permitted amount certified by Parent and (y) the
aggregate amount of Indebtedness pursuant to this clause (q) shall in no event
exceed $35,000,000), and (ii) if such Indebtedness is incurred or guaranteed by
or is otherwise the responsibility of any Loan Party, then (A) such Indebtedness
is not secured by any Collateral, (B) such Indebtedness is not incurred during
the continuance of a Default or Event of Default and the incurrence thereof
would not give rise to a Default or Event of Default; (C) such Indebtedness has
a maturity date that is at least six months after the Maturity Date; (D) no
principal payments with respect to such Indebtedness are due prior to or within
six months following the Maturity Date; and (E) such Indebtedness is subject to
a written subordination agreement in favor of, and in form and substance
satisfactory to, Agent,

 

(r)            to the extent constituting Indebtedness, obligations arising in
connection with any guaranty of performance pursuant to which (i) a Loan Party
is the guarantor, surety or is otherwise obligated and (ii) a customer or a
Person that, substantially concurrently with the provision of such guaranty of
performance, will become a customer of one or more of the Loan Parties is the
beneficiary and such guaranty is in support of services to be performed in the
People’s Republic of China by one or more Chinese Entities; provided that
(x) such guaranty does not guaranty any payment or other monetary obligations to
any customer of any Chinese Entity performing such services and (y) if such Loan
Party is required to perform services under any such guaranty, then all payments
for the performance of such services shall be made directly to a Loan Party and
not to the Chinese Entity or Chinese Entities performing such services, unless
such payment is otherwise restricted by law, regulation, guideline or directive
(whether or not having the force of law) of the People’s Republic of China (or
any agency or instrumentality thereof), and

 

(s)            Indebtedness owed to or for the account of the issuer of any
standby letter of credit or bank guarantee (including any Chinese Letter of
Credit) issued by a non-U.S. financial institution (or a foreign branch of a
U.S. financial institution) on behalf of Parent or any of its Subsidiaries in an
aggregate face or principal amount, in each case measured on the date of
issuance of such standby letter of credit or bank guarantee, not to exceed
$5,000,000.

 

“Permitted Intercompany Advances” means (a) loans made by (i)(A) a U.S. Loan
Party to another U.S. Loan Party (other than Parent), (B) a Foreign Loan Party
to another Foreign Loan Party so long as the parties thereto are party to the
Intercompany Subordination Agreement, or (C) a Foreign Loan Party to a U.S. Loan
Party (other than Parent) so long as the parties thereto are party to the
Intercompany Subordination Agreement, (ii) a non-Loan Party to another non-Loan
Party, (iii) a non-Loan Party to a Loan Party, so long as the parties thereto
are party to the Intercompany Subordination Agreement, (iv) a Loan Party to a
non-Loan Party (or to another Loan Party) so long as (A) the aggregate principal
amount of such loans, when combined with the aggregate amount of Permitted
Investments made pursuant to clause (l)(vi) in the definition thereof, does not
exceed $30,000,000 outstanding at any one time, (B) no Event of Default has
occurred and is continuing or would result therefrom, and (C) to the extent that
the aggregate principal amount of loans made pursuant to this clause
(a)(iv) (when combined with the aggregate amount of Permitted Investments made
pursuant to clause (l)(vi) in the definition thereof)  is greater than or equal
to $15,000,000, the Borrowers have

 

Schedule 1.1 - 32

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Excess Availability of $30,000,000 or greater immediately after giving effect to
each such loan, and (b) advances made by any Loan Party to a Subsidiary of a
Loan Party against or in respect of transfer pricing payments.

 

“Permitted Investments” means:

 

(a)                                  Investments in cash and Cash Equivalents,

 

(b)                                  Investments in negotiable instruments
deposited or to be deposited for collection in the ordinary course of business,

 

(c)                                   advances made in connection with purchases
of goods or services in the ordinary course of business,

 

(d)                                  Investments received in settlement of
amounts due to any Loan Party or any of its Subsidiaries effected in the
ordinary course of business or owing to any Loan Party or any of its
Subsidiaries as a result of Insolvency Proceedings involving an Account Debtor
or upon the foreclosure or enforcement of any Lien in favor of a Loan Party or
its Subsidiaries,

 

(e)                                   Investments owned by any Loan Party or any
of its Subsidiaries on the Closing Date and set forth on Schedule P-1,

 

(f)                                    guarantees permitted under the definition
of Permitted Indebtedness,

 

(g)                                   Permitted Intercompany Advances,

 

(h)                                  Stock or other securities acquired in
connection with the satisfaction or enforcement of Indebtedness or claims due or
owing to a Loan Party or its Subsidiaries (in bankruptcy of customers or
suppliers or otherwise outside the ordinary course of business) or as security
for any such Indebtedness or claims,

 

(i)                                      deposits of cash made in the ordinary
course of business to secure performance of operating leases,

 

(j)                                     loans to employees, officers, and
directors of Parent or any of its Subsidiaries for the purpose of purchasing
Stock in Parent so long as the proceeds of such loans are used in their entirety
to purchase such stock in Parent and do not exceed an aggregate amount of
$2,500,000,

 

(k)                                  Permitted Acquisitions,

 

(l)                                      Investments in the form of capital
contributions and the acquisition of Stock made by (i) a U.S. Loan Party in
another U.S. Loan Party (other than Parent), (ii) a Foreign Loan Party in
another Foreign Loan Party, (iii) a Foreign Loan Party in a U.S. Loan Party
(other than Parent), (iv) a non-Loan Party in another non-Loan Party, (v) a
non-Loan Party in a Loan Party, or (vi) a Loan Party in a non-Loan Party (or to
another Loan Party) so long as (A) the aggregate amount of all such Investments,
when combined with the aggregate amount of Permitted Intercompany Advances made
pursuant to clause (a)(iv) in the definition thereof, does not exceed
$30,000,000 outstanding at any one time, (B) no Event of Default has occurred
and is continuing or would result therefrom, and (C) to the extent that the
aggregate amount of Permitted Investments made pursuant to this clause
(1)(vi) (when combined with the aggregate principal amount of Permitted
Intercompany Advances made pursuant to clause (a)(iv) in the definition thereof)
is greater than or equal to $15,000,000, the Borrowers have Excess Availability
of $30,000,000 or greater immediately after giving effect to each such
Investment,

 

Schedule 1.1 - 33

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(m)          Investments in the form of Hedge Agreements that are permitted
under the Agreement to the extent constituting an Investment,

 

(n)           transactions permitted under Section 6.3 of the Agreement,

 

(o)           Investments in the form of collateral consisting of cash or Cash
Equivalents (or a combination thereof) deposited in support of standby letters
of credit or bank guarantees to be issued by a non-U.S. financial institution
(or a foreign branch of a U.S. financial institution) on behalf of Parent or any
of its Subsidiaries so long as the aggregate amount of such Investments does not
exceed $5,000,000 measured on the date of issuance of such standby letter of
credit or bank guarantee,

 

(p)           Investments of any Person acquired pursuant to a Permitted
Acquisition to the extent the terms of such Investments do not require the
making of any further Investments by such Person or any Loan Party,

 

(q)           Investments in the form of collateral consisting of cash or Cash
Equivalents (or a combination thereof) deposited in support of Hedge Agreements
issued by financial institutions other than the Lender Group which are incurred
by Parent or any of its Subsidiaries after Parent has made a good faith
determination that such Hedge Agreements are beneficial to Parent’s or such
Subsidiary’s operations and so long as the aggregate amount of such Investments
does not exceed $7,000,000 measured on the date of the effectiveness of such
Hedge Agreements,

 

(r)            Investments made with the identifiable proceeds of any issuance
of Stock (other than Prohibited Preferred Stock) by, or capital contribution to,
Parent, in either case on or after the Third Amendment Effective Date, and

 

(s)            other Investments not to exceed $10,000,000 at any one time
outstanding so long as (i) Excess Availability plus Qualified Cash during each
of the 120 days immediately prior to, and immediately after giving effect to,
the making of such Investment equals or exceeds $50,000,000, (ii) no Default or
Event of Default exists immediately prior to, or would arise immediately after
giving effect to, such Investment and (iii) on a pro forma basis after giving
effect to the making of each such Investment, Parent and its Subsidiaries would
have had a Fixed Charge Coverage Ratio of at least 1.1:1.0 for the four fiscal
quarter period ended immediately prior to the making of such Investment.

 

“Permitted Liens” means

 

(a)           Liens held by Agent to secure the Obligations,

 

(b)           Liens for unpaid taxes, assessments, or other governmental charges
or levies that either (i) are not yet delinquent, or (ii) do not have priority
over Agent’s Liens and the underlying taxes, assessments, or charges or levies
are the subject of Permitted Protests,

 

(c)            judgment Liens arising solely as a result of the existence of
judgments, orders, or awards that do not constitute an Event of Default under
Section 8.3 of the Agreement,

 

(d)           Liens set forth on Schedule P-2, provided, however, that to
qualify as a Permitted Lien, any such Lien described on Schedule P-2 shall only
secure the Indebtedness that it secures on the Closing Date and any Refinancing
Indebtedness in respect thereof,

 

(e)            the interests of lessors under operating leases and non-exclusive
licensors under license agreements,

 

Schedule 1.1 - 34

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(f)            purchase money Liens or the interests of lessors under Capital
Leases to the extent that such Liens or interests secure Permitted Purchase
Money Indebtedness and so long as (i) such Lien attaches only to the asset
purchased or acquired and the proceeds thereof, and (ii) such Lien only secures
the Indebtedness that was incurred to acquire the asset purchased or acquired or
any Refinancing Indebtedness in respect thereof,

 

(g)            Liens arising by operation of law in favor of warehousemen,
landlords, carriers, mechanics, materialmen, laborers, or suppliers, incurred in
the ordinary course of business and not in connection with the borrowing of
money, and which Liens either (i) are for sums not yet delinquent, or (ii) are
the subject of Permitted Protests,

 

(h)           Liens on amounts deposited to secure Parent’s and its
Subsidiaries’ obligations in connection with worker’s compensation or other
unemployment insurance,

 

(i)             Liens on amounts deposited to secure Parent’s and its
Subsidiaries’ obligations in connection with the making or entering into of
bids, tenders, or leases in the ordinary course of business and not in
connection with the borrowing of money,

 

(j)            Liens on amounts deposited to secure Parent’s and its
Subsidiaries’ reimbursement obligations with respect to surety or appeal bonds
obtained in the ordinary course of business,

 

(k)           with respect to any Real Property, easements, rights of way,
zoning restrictions, covenants, licenses, encroachments, protrusions, servitudes
and other similar charges and encumbrances and minor title deficiencies that do
not, in each case, materially interfere with or impair the use or operation
thereof,

 

(l)             non-exclusive licenses of patents, trademarks, copyrights, and
other intellectual property rights in the ordinary course of business,

 

(m)          Liens that are replacements of Permitted Liens to the extent that
the original Indebtedness is the subject of permitted Refinancing Indebtedness
and so long as the replacement Liens only encumber those assets (or any portion
thereof) that secured the original Indebtedness,

 

(n)           rights of setoff, retention or bankers’ liens upon deposits of
cash in favor of banks or other depository institutions, solely to the extent
incurred in connection with the maintenance of such deposit accounts in the
ordinary course of business and, except to the extent such rights are required
to be waived or subordinated under the terms of the Agreement or any other Loan
Document, any rights of pledge, rights of setoff or retention pursuant to the
Dutch general banking conditions (algemene bankvoorwaarden),

 

(o)           Liens granted in the ordinary course of business on the unearned
portion of insurance premiums securing the financing of insurance premiums to
the extent the financing is permitted under the definition of Permitted
Indebtedness,

 

(p)           Liens in favor of customs and revenue authorities arising as a
matter of law to secure payment of customs duties in connection with the
importation of goods,

 

(q)           to the extent subject to the Intercreditor Agreement, the Liens of
the Collateral Trustee (or its successor, assign, agent or designee) to secure
the Indebtedness under the Indenture Documents and any Refinancing Indebtedness
permitted to exist under the terms of the Agreement,

 

(r)            the filing of UCC financing statements solely for notice purposes
in connection with operating leases or consignment of goods,

 

Schedule 1.1 - 35

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(s)            Liens of a collecting bank arising in the ordinary course of
business under Section 4-208 of the UCC covering only the items being collected
upon,

 

(t)            Liens on cash earnest money deposits in an amount not exceeding
$1,000,000 at any one time, made by Parent or any of its Subsidiaries in
connection with any letter of intent or purchase agreement with respect to a
Permitted Acquisition,

 

(u)           Liens securing Indebtedness arising under or in connection with
the Philippine Debt Documents so long as such Liens are terminated, pursuant to
documentation satisfactory to Agent in its Permitted Discretion, within 5
Business Days after the Closing Date,

 

(v)           so long as such filings do not evidence Liens which secure any
obligations of any kind, the security interest notifications on file with the
United States Patent and Trademark Office by Lehman Commercial Paper Inc. with
respect to intellectual property of Stream International at Reel 010773, Frame
0056 and Reel 2070, Frame 0888,

 

(w)           other Liens which do not secure Indebtedness for borrowed money or
reimbursement obligations with respect to letters of credit and as to which the
aggregate amount of obligations secured thereby does not exceed $100,000,

 

(x)           Liens on (i) cash and Cash Equivalents described in clause (o) of
the definition of Permitted Investments; provided that (x) the aggregate amount
or value, as applicable, thereof does not exceed $5,000,000 measured on the date
any such Permitted Investment is made, and (y) such cash or Cash Equivalents is
utilized solely as collateral with respect to obligations arising under or in
connection with the letter of credit or bank guarantee described in clause
(o) of the definition of Permitted Investments, (ii) cash and Cash Equivalents
described in clause (q) of the definition of Permitted Investments; provided
that (x) the aggregate amount or value, as applicable, thereof does not exceed
$7,000,000 measured on the date any such Permitted Investment is made, and
(y) such cash or Cash Equivalents is utilized solely as collateral with respect
to obligations arising under or in connection with the Hedge Agreements
described in clause (q) of the definition of Permitted Investments, and
(iii) any Deposit Accounts or Securities Accounts in which any cash and/or Cash
Equivalents described in clauses (i) and (ii) above are held or credited, and

 

(y)           Liens in connection with Indebtedness permitted by clause (q) of
the definition of Permitted Indebtedness; provided that any such Liens shall not
be on any Collateral;

 

provided, however, that no reference herein to Liens permitted hereunder
(including Permitted Liens), including any statement or provision as to the
acceptability of any Liens (including Permitted Liens), shall in any way
constitute or be construed as to provide for a subordination of any rights of
the Agent, the Lenders or the Bank Product Provider hereunder or arising under
any of the other Loan Documents in favor of such Liens.

 

“Permitted Protest” means the right of Parent or any of its Subsidiaries to
protest any Lien (other than any Lien that secures the Obligations), taxes
(other than payroll taxes or taxes that are the subject of a United States
federal tax lien), rental payment or trade payable, provided that (a) a reserve
with respect to such obligation is established on Parent’s or such Subsidiary’s
books and records in such amount as is required under GAAP, (b) any such protest
is instituted promptly and prosecuted diligently by Parent or such Subsidiary,
as applicable, in good faith, and (c) if, under Applicable Law, the failure to
pay such amount could reasonably be expected to result in a Lien on the assets
of Parent or such Subsidiary, Agent is satisfied that, while any such protest is
pending, there will be no impairment of the enforceability, validity, or
priority of any of Agent’s Liens.

 

“Permitted Purchase Money Indebtedness” means, as of any date of determination,
Purchase Money Indebtedness incurred after the Closing Date in an aggregate
principal amount outstanding at any one time not in excess of $35,000,000;
provided that the $35,000,000 basket shall be increased on a Dollar-for-Dollar
basis

 

Schedule 1.1 - 36

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with any increase in the equivalent basket for such purchase money indebtedness
permitted by the Senior Secured Notes (or, if applicable, any Refinancing
Indebtedness in respect thereof) so long as (x) such basket does not exceed
$50,000,000 and (y) Agent has received an executed copy of such amended
Indenture Documents or documents for such Refinancing Indebtedness demonstrating
such permitted amount certified by Parent.

 

“Permitted Restructuring” means any of the following (or a combination
thereof):  (a) the transfer or distribution of the Stock of any U.S. Subsidiary
of EGS to any U.S. Loan Party, (ii) the merger or consolidation of any U.S.
Subsidiary of EGS into or with another U.S. Subsidiary of EGS, (iii) the
liquidation, dissolution or winding up of any U.S. Subsidiary of EGS so long as
all assets of such U.S. Subsidiary are transferred to, and all Obligations of
such U.S. Subsidiary are assumed by, any other U.S. Loan Party and (iv) the
formations, transfers, mergers, distributions and other transactions completed
to have the effect of the formation and/or restructuring of certain Subsidiaries
of Parent as contemplated on Exhibit P-1 attached hereto.

 

“Permitted Sale-Leaseback Transaction” means the sale or other disposition of
the Real Property located in Watertown, New York and to be acquired in fee
simple and owned by Jefferson County Industrial Development Agency (such Real
Property, the “Watertown Property”) in which the following conditions are
satisfied:  (a) immediately before and after giving effect to such sale, no
Event of Default shall have occurred and be continuing or would result
therefrom, (b) such sale is for fair market value (as reasonably determined by
Parent in good faith), (c) Stream NY leases back the Watertown Property at fair
market value (as reasonably determined by Parent in good faith), (d) such sale
is to a Person that is not an Affiliate of Stream NY or if such sale is to a
Person that is an Affiliate of Stream NY, so long as such sale is no less
favorable, taken as a whole, to Stream NY, than would be obtained in an arm’s
length transaction with a non-Affiliate, (e) with respect to any such lease
covering the Watertown property, (i) as to any covenants contained therein that
are substantively similar to covenants in the Loan Documents, such covenants
shall not be as restrictive or more restrictive than those contained in the Loan
Documents, and (ii) there shall be no financial covenants or any other financial
provision that has the same effect as a financial covenant, (f) any such lease
covering the Watertown Property shall not require payments in the aggregate
exceeding $8,000,000, (g) any such transaction must be otherwise permitted under
the Loan Documents, (h) if the Watertown Property is subject to any Liens, the
cash consideration received by Stream NY is equal to or greater than the amount
necessary to satisfy all such Liens on the Watertown Property that the buyer of
the Watertown Property is not purchasing the Watertown Property subject to, and
(i) such transaction is permitted by the Senior Secured Notes or any Refinancing
Indebtedness replacing or refinancing in their entirety the Senior Secured Notes
and Agent has received an executed copy of such amended Indenture Documents or
documents for such Refinancing Indebtedness demonstrating such permission
certified by Parent.

 

“Person” or “Persons” means natural persons, corporations, limited liability
companies, limited partnerships, general partnerships, limited liability
partnerships, joint ventures, trusts, land trusts, business trusts, or other
organizations, irrespective of whether they are legal entities, and Governmental
Authorities.

 

“Philippine Debt Documents” means the Omnibus Agreement among EGS Acquisition
Corp., Bank of the Philippine Islands, Bank of the Philippine Islands - Asset
Management and Trust Group and EGS dated December 12, 2008, and the Pledge
Supplement and Waiver of Loan Agreement among EGS Acquisition Corp., Bank of the
Philippine Islands, Bank of the Philippine Islands - Asset Management and Trust
Group and EGS dated January 22, 2009.

 

“Plan” means an employee benefit plan (as defined in Section 3(3) of ERISA),
whether or not subject to ERISA, other than a Multiemployer Plan, which any Loan
Party or any of its Subsidiaries maintains, sponsors or contributes to, or with
respect to which any Loan Party or any of its Subsidiaries has any liability,
actual or contingent.

 

“PPSA” means the Personal Property Security Act (Ontario), as amended from time
to time (or any successor statute), provided, however, if the validity,
attachment, perfection (or opposability), effect of

 

Schedule 1.1 - 37

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perfection or of non-perfection or priority of Agent’s Lien in any Collateral of
Stream Canada are governed by the personal property security laws or laws
relating to movable property of any jurisdiction other than Ontario, PPSA shall
mean those personal property security laws or laws relating to movable property
in such other jurisdiction for the purpose of the provisions hereof relating to
such validity, attachment, perfection (or opposability), effect of perfection or
of non-perfection or priority and for the definitions related to such
provisions.

 

“Preferred Stock” means, as applied to the Stock of any Person, the Stock of any
class or classes (however designated) that is preferred with respect to the
payment of dividends, or as to the distribution of assets upon any voluntary or
involuntary liquidation or dissolution of such Person, over shares of Stock of
any other class of such Person.

 

“Principals” means (a) Ares Management LLC, a Delaware limited liability
company, (b) Providence Equity Partners, a limited partnership, (c) Ayala
Corporation, a Philippine corporation and (d) R. Scott Murray.

 

“Priority Payables” means with respect to Stream Canada and any other Loan Party
organized under the laws of Canada (if any) or whose Collateral is located in or
originates from Canada (a) goods and services taxes collected and not yet
remitted, (b) sales taxes collected and not yet remitted, (c) harmonized sales
taxes collected and not yet remitted, (d) accrued Quebec corporate income taxes
not yet remitted, (e) accrued municipal/business/realty taxes not yet remitted,
(f) accrued employee income tax withholdings not yet remitted, (g) accrued
Quebec pension plan and Canada pension plan employer contributions and employee
contribution withholdings not yet remitted, (h) other withholding taxes not yet
remitted, (i) accrued workers’ compensation premiums not yet remitted,
(j) amounts in respect of potential employee claims for wages, commissions,
vacation pay and severance and termination pay, (k) other accrued vacation pay
not yet remitted, (xii) overdue rent under leases of real property (including
warehouse space) and (l) amounts in respect of unpaid goods supplied within the
preceding 30 days.

 

“Prohibited Preferred Stock” means any Preferred Stock that by its terms is
mandatorily redeemable or subject to any other payment obligation (including any
obligation to pay dividends, other than dividends of shares of Preferred Stock
of the same class and series payable in kind or dividends of shares of common
stock) on or before a date that is less than 1 years after the Maturity Date,
or, on or before the date that is less than 1 years after the Maturity Date, is
redeemable at the option of the holder thereof for cash or assets or securities
(other than distributions in kind of shares of Preferred Stock of the same class
and series or of shares of common stock).

 

“Projections” means Parent’s and its Subsidiaries’ annual board-approved
operating budget, in format satisfactory to Agent, and a balance sheet, income
statement and statement of cash flow.

 

“Pro Rata Share” means, as of any date of determination:

 

(a)           with respect to a Lender’s obligation to make Advances and right
to receive payments of principal, interest, fees, costs, and expenses with
respect thereto, (i) prior to the Revolver Commitments being terminated or
reduced to zero, the percentage obtained by dividing (y) such Lender’s Revolver
Commitment, by (z) the aggregate Revolver Commitments of all Lenders, and
(ii) from and after the time that the Revolver Commitments have been terminated
or reduced to zero, the percentage obtained by dividing (y) the outstanding
principal amount of such Lender’s Advances by (z) the outstanding principal
amount of all Advances,

 

(b)           with respect to a Lender’s obligation to participate in Letters of
Credit and Reimbursement Undertakings, to reimburse the Issuing Lender, and
right to receive payments of fees with respect thereto, (i) prior to the
Revolver Commitments being terminated or reduced to zero, the percentage
obtained by dividing (y) such Lender’s Revolver Commitment, by (z) the aggregate
Revolver Commitments of all Lenders, and (ii) from and after the time that the
Revolver Commitments have been terminated or reduced

 

Schedule 1.1 - 38

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to zero, the percentage obtained by dividing (y) the outstanding principal
amount of such Lender’s Advances by (z) the outstanding principal amount of all
Advances; provided, however, that if all of the Advances have been repaid in
full and Letters of Credit remain outstanding, Pro Rata Share under this clause
shall be determined based upon subclause (i) of this clause as if the Revolver
Commitments had not been terminated or reduced to zero and based upon the
Revolver Commitments as they existed immediately prior to their termination or
reduction to zero,

 

(c)            [reserved], and

 

(d)           with respect to all other matters as to a particular Lender
(including the indemnification obligations arising under Section 15.7 of the
Agreement), (i) prior to the Revolver Commitments being terminated or reduced to
zero, the percentage obtained by dividing (y) such Lender’s Revolver Commitment,
by (z) the aggregate amount of Revolver Commitments of all Lenders, and (ii)
from and after the time that the Revolver Commitments have been terminated or
reduced to zero, the percentage obtained by dividing (y) the outstanding
principal amount of such Lender’s Advances, by (z) the outstanding principal
amount of all Advances; provided, however, that if all of the Advances have been
repaid in full and Letters of Credit remain outstanding, Pro Rata Share under
this clause shall be determined based upon subclause (i) of this clause as if
the Revolver Commitments had not been terminated or reduced to zero and based
upon the Revolver Commitments as they existed immediately prior to their
termination or reduction to zero.

 

“Protective Advances” has the meaning specified therefor in Section 2.3(d)(i) of
the Agreement.

 

“Purchase Money Indebtedness” means Indebtedness (other than the Obligations,
but including Capitalized Lease Obligations), incurred at the time of, or within
30 days after, the acquisition, installation, construction or improvement of any
fixed or capital assets for the purpose of financing all or any part of the
acquisition, installation, construction or improvement cost thereof; provided,
that, any such Indebtedness (a) shall be secured only by the asset acquired in
connection with the incurrence of such Indebtedness and (b) shall constitute not
less than 80% of the aggregate consideration paid with respect to such asset.

 

“Qualified Cash” means, as of any date of determination, the amount of
unrestricted cash and Cash Equivalents (other than those described in clauses
(j) through (l) of the definition of Cash Equivalents) of Parent and U.S.
Borrowers that are in Deposit Accounts or in Securities Accounts, or any
combination thereof, and which such Deposit Accounts or Securities Accounts are
the subject of a Control Agreement and is maintained by a branch office of the
bank or securities intermediary located within the United States.

 

“Real Property” means any estates or interests in real property now owned or
hereafter acquired by any Loan Party or Subsidiary thereof and the improvements
thereto.

 

“Real Property Collateral” means the Real Property identified on Schedule R-1
and any Real Property hereafter acquired by any Loan Party or Subsidiary
thereof.

 

“Received Amount” has the meaning specified therefor in Section 2.15(a)(vi) of
the Agreement.

 

“Record” means information that is inscribed on a tangible medium or that is
stored in an electronic or other medium and is retrievable in perceivable form.

 

“Refinancing Indebtedness” means refinancings, renewals, or extensions of
maturity of Indebtedness so long as:

 

(a)           such refinancings, renewals, or extensions do not result in an
increase in the principal amount of the Indebtedness so refinanced, renewed, or
extended, other than by the amount of premiums paid thereon and the fees and
expenses incurred in connection therewith and by the amount of unfunded

 

Schedule 1.1 - 39

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commitments with respect thereto; provided that and without duplication of any
premium, fee or expense permitted in this clause (a), with respect to a
repayment, refinancing or extension of credit extensions made pursuant to this
Agreement or the Senior Secured Notes, the aggregate principal amount (or
accreted value, if applicable) of such Refinancing Indebtedness does not exceed
the sum of (1) the then outstanding aggregate principal amount (or accreted
value, if applicable) of the Indebtedness so refinanced, (2) the amount of all
unpaid accrued interest thereon, (3) any make-whole payments or premium
(including tender premium) applicable thereto or paid in connection therewith,
(4) any swap breakage costs and other termination costs related to Hedge
Agreements, (5) upfront fees and original issue discount on such Refinancing
Indebtedness, and (6) other customary fees and expenses in connection with such
refinancing,

 

(b)           except with respect to Permitted Purchase Money Indebtedness, such
refinancings, renewals, or extensions do not result in a shortening of the
average weighted maturity (measured as of the refinancing, renewal, or
extension) of the Indebtedness so refinanced, renewed, or extended, nor are they
on terms or conditions that, taken as a whole, are or could reasonably be
expected to be materially adverse to the interests of the Lenders,

 

(c)            if the Indebtedness that is refinanced, renewed, or extended was
subordinated in right of payment to the Obligations, then the terms and
conditions of the refinancing, renewal, or extension must include subordination
terms and conditions that are at least as favorable to the Lender Group as those
that were applicable to the refinanced, renewed, or extended Indebtedness and in
the case of refinancing, renewal or extension of any Indebtedness under the
Indenture Documents (or refinancing any Refinancing Indebtedness in respect
thereof) that is secured by any of the Collateral, the holders of such
Refinancing Indebtedness shall have entered into documentation reasonably
satisfactory to Agent agreeing to be bound by the Intercreditor Agreement and to
have the same rights and obligations thereunder as holders of the Indebtedness
under the Indenture Documents, and

 

(d)           the Indebtedness that is refinanced, renewed, or extended is not
recourse to any Person that is liable on account of the Obligations other than
those Persons which were obligated with respect to the Indebtedness that was
refinanced, renewed, or extended.

 

“Register” has the meaning set forth in Section 13.1(h) of the Agreement.

 

“Registered Loan” has the meaning set forth in Section 13.1(h) of the Agreement.

 

“Reimbursement Undertaking” has the meaning specified therefor in
Section 2.11(a) of the Agreement.

 

“Related Fund” means, with respect to any Lender that is an investment fund, any
other investment fund that invests in commercial loans and that is managed or
advised by the same investment advisor as such Lender or by an Affiliate of such
investment advisor.

 

“Related Party” means with respect to Ares Management LLC, Providence Equity
Partners or Ayala Corporation, (a) any investment fund under common control or
management with either Ares Management LLC, Providence Equity Partners or Ayala
Corporation, or any of their respective Affiliates, (b) any controlling
stockholder, general partner or member of either Ares Management LLC, Providence
Equity Partners or Ayala Corporation or any of their respective Affiliates, and
(c) any trust, corporation, limited liability company or other entity, the
beneficiaries, stockholders, members, general partners or Persons Beneficially
Owning an 80% or more interest of which consist of either Ares Management LLC,
Providence Equity Partners or Ayala Corporation and/or the Persons referred to
in the immediately preceding clauses (a) and (b).

 

“Remedial Action” means all actions taken to (a) clean up, reduce, remove,
remediate, manage, contain, treat, monitor, assess, evaluate, prevent, decrease
or eliminate Hazardous Materials or any actual or

 

Schedule 1.1 - 40

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potential adverse effects of Hazardous Materials in the indoor or outdoor
environment, (b) prevent or minimize a release or threatened release of
Hazardous Materials so they do not cause or potentially cause adverse effects,
migrate or endanger or threaten to endanger public health or welfare or the
indoor or outdoor environment, (c) restore or reclaim natural resources or the
environment, (d) perform any pre-remedial studies, investigations, or
post-remedial operation and maintenance activities, or (e) conduct any other
actions with respect to Hazardous Materials required by Environmental Laws.

 

“Replacement Lender” has the meaning specified therefor in Section 2.13(b) of
the Agreement.

 

“Report” has the meaning specified therefor in Section 15.16 of the Agreement.

 

“Required Lenders” means, at any time, Lenders whose aggregate Pro Rata Shares
(calculated under clause (d) of the definition of Pro Rata Shares) exceed 50%;
provided, however, that at any time there are 2 or more Lenders, “Required
Lenders” must include at least 2 Lenders.

 

“Reserve Percentage” means, on any day, for any Lender, the maximum percentage
prescribed by the Board of Governors of the Federal Reserve System (or any
successor Governmental Authority) for determining the reserve requirements
(including any basic, supplemental, marginal, or emergency reserves) that are in
effect on such date with respect to eurocurrency funding (currently referred to
as “eurocurrency liabilities”) of that Lender, but so long as such Lender is not
required or directed under applicable regulations to maintain such reserves, the
Reserve Percentage shall be zero.

 

“Restricted Junior Payment” means (a) the declaration or payment of any dividend
or making of any other payment or distribution on account of Stock issued by any
Borrower (including any payment in connection with any merger or consolidation
involving any Borrower) or to the direct or indirect holders of Stock issued by
Borrowers in their capacity as such (other than dividends or distributions
payable in Stock (other than Prohibited Preferred Stock) issued by any
Borrower), or (b) the purchase, redemption, or other acquisition or retirement
for value (including in connection with any merger or consolidation involving
any Borrower) of any Stock issued by any Borrower.

 

“Revolver Commitment” means, with respect to each Lender, its Revolver
Commitment, and, with respect to all Lenders, their Revolver Commitments, in
each case as such Dollar amounts are set forth beside such Lender’s name under
the applicable heading on Schedule C-1 attached to the Agreement or in the
Assignment and Acceptance pursuant to which such Lender became a Lender
hereunder, as such amounts may be reduced or increased from time to time
pursuant to assignments made in accordance with the provisions of Section 13.1
of the Agreement.

 

“Revolver Usage” means, as of any date of determination, the sum of the U.S.
Revolver Usage and the Foreign Revolver Usage.

 

“Sanctioned Entity” means (a) a country or a government of a country, (b) an
agency of the government of a country, (c) an organization directly or
indirectly controlled by a country or its government, (d) a Person resident in
or determined to be resident in a country, in each case, that is subject to a
country sanctions program administered and enforced by OFAC.

 

“Sanctioned Person” means a person named on the list of Specially Designated
Nationals maintained by OFAC.

 

“S&P” has the meaning specified therefor in the definition of Cash Equivalents.

 

“SEC” means the United States Securities and Exchange Commission and any
successor thereto.

 

Schedule 1.1 - 41

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“Second Amendment” means that certain Second Amendment to Credit Agreement,
dated as of November 1, 2011, by and among the Loan Parties, the Required
Lenders party thereto and Agent.

 

“Securities Account” means a securities account (as that term is defined in the
Code).

 

“Securities Act” means the Securities Act of 1933, as amended from time to time,
and any successor statute.

 

“Security Agreement” means a security agreement, dated as of even date with the
Agreement, in form and substance reasonably satisfactory to Agent, executed and
delivered by the Loan Parties to Agent.

 

“Seller” means, collectively, EGS Dutchco B.V., a besloten vennootschap met
beperkte aansprakelijkheid organized under the laws of the Netherlands, and
NewBridge International Investment Ltd., a British Virgin Islands company.

 

“Senior Secured Notes” means those certain 11.25% Senior Secured Notes due 2014
issued by the Parent pursuant to the Indenture, in the aggregate principal
amount of $200,000,000.

 

“Settlement” has the meaning specified therefor in Section 2.3(e)(i) of the
Agreement.

 

“Settlement Date” has the meaning specified therefor in Section 2.3(e)(i) of the
Agreement.

 

“SGS BV” means SGS Netherlands Investment Corporation B.V., a besloten
vennootschap met beperkte aansprakelijkheid organized under the laws of the
Netherlands.

 

“SGS CV” means SGS Netherlands CV, a Netherlands limited partnership.

 

“Solvent” means, with respect to any Person on a particular date, that, at fair
valuations, the sum of such Person’s assets is greater than all of such Person’s
debts (other than intercompany debts).

 

“Specified Subsidiaries” means, in each case, so long as such Person is not a
Loan Party: (a) Stream Florida Inc., a Delaware corporation, Stream
International, Inc., a Nevada corporation, and Global BPO Security Corporation,
a Massachusetts corporation.

 

“Stock” means all shares, options, warrants, interests, participations, or other
equivalents (regardless of how designated) of or in a Person, whether voting or
nonvoting, including common stock, preferred stock, any other “equity security”
(as such term is defined in Rule 3a11-1 of the General Rules and Regulations
promulgated by the SEC under the Exchange Act) or any other interest or
participation that confers on a Person the right to receive a share of the
profits and losses of, or distribution of assets of, the issuing Person.

 

“Stockholders’ Agreement” means the Stockholders Agreement, dated August 14,
2009, as amended as of the date hereof, among Parent, Ares Corporate
Opportunities Fund II, L.P., a Delaware limited partnership, NewBridge
International Investment Ltd., a British Virgin Islands company, EGS Dutchco
B.V., a corporation organized under the laws of the Netherlands, Trillium
Capital LLC, a Delaware limited liability company, and R. Scott Murray.

 

“Stockholders’ Registration Rights Agreement” means the amended and restated
registration rights agreement, dated as of August 14, 2009, as amended as of the
date hereof, among Ares Corporate Opportunities Fund II, L.P., a Delaware
limited partnership, NewBridge International Investment Ltd., a British Virgin
Islands company, EGS Dutchco B.V., a corporation organized under the laws of the
Netherlands, Trillium Capital LLC, a Delaware limited liability company, R.
Scott Murray and certain founding stockholders of Parent.

 

Schedule 1.1 - 42

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“Stream BV” means Stream International Europe B.V., a besloten vennootschap met
beperkte aansprakelijkheid organized under the laws of the Netherlands.

 

“Stream Canada” means Stream International Canada Inc., an Ontario corporation.

 

“Stream Europe” means that company the identity of which has been disclosed in
writing by Parent to Agent.

 

“Stream Europe Acquisition” means the acquisition by Parent, directly or
indirectly, of all or substantially all of the Stock of Stream Europe,
contemplated to be consummated on or after the Third Amendment Effective Date.

 

“Stream Europe Closing Date” has the meaning specified therefor in Section 3.9
of the Agreement.

 

“Stream Europe Debenture” means the debenture executed by Stream Europe in favor
of the Agent (as security agent for the Lenders and Bank Product Providers)
charging the undertaking property and assets of Stream Europe with fixed and
floating charges including, without limitation, a fixed charge over its Accounts
and its Controlled Accounts and also including a guaranty and indemnity by
Stream Europe in favor of Agent.

 

“Stream HK” means Stream Global Services Hong Kong Limited, a private company
limited by shares organized under the laws of Hong Kong.

 

“Stream Holdco” means Stream Holdings Corporation, a Delaware corporation.

 

“Stream India” means Stream International Services, Pvt. Ltd., a company
organized under the laws of India.

 

“Stream International” means Stream International, Inc., a Delaware corporation.

 

“Stream LLC” means Stream Global Services LLC, a Delaware limited liability
company.

 

“Stream Mauritius” means Stream Mauritius, Ltd, a company organized under the
laws of Mauritius.

 

“Stream NY” means Stream New York, Inc., a Delaware corporation.

 

“Stream Service BV” means Stream International Service B.V., a besloten
vennootschap met beperkte aansprakelijkheid organized under the laws of the
Netherlands.

 

“Subsidiary” of a Person means a corporation, partnership, limited liability
company, or other entity in which that Person directly or indirectly owns or
controls the shares of Stock having ordinary voting power to elect a majority of
the board of directors (or appoint other comparable managers) of such
corporation, partnership, limited liability company, or other entity.

 

“Swing Lender” means WFF or any other Lender that, at the request of U.S.
Administrative Borrower and with the consent of Agent agrees, in such Lender’s
sole discretion, to become the Swing Lender under Section 2.3(b) of the
Agreement.

 

“Swing Loan” has the meaning specified therefor in Section 2.3(b) of the
Agreement.

 

“Taxes” means any taxes, levies, imposts, duties, fees, assessments or other
charges of whatever nature now or hereafter imposed by any jurisdiction or by
any political subdivision or taxing authority thereof or therein with respect to
payments by or on behalf of any Loan Party under any Loan Document and all
interest, penalties or similar liabilities with respect thereto; provided,
however, that Taxes shall exclude (i) any

 

Schedule 1.1 - 43

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tax imposed on the net income or net profits of any Lender or any Participant
(including any branch profits taxes), in each case imposed by the jurisdiction
(or by any political subdivision or taxing authority thereof) in which such
Lender or such Participant is organized, the jurisdiction (or by any political
subdivision or taxing authority thereof) in which such Lender’s or such
Participant’s office is located or the jurisdiction (or by any political
subdivision or taxing authority hereof) in which such Lender or such Participant
is or conducts business, in each case as a result of a present or former
connection between such Lender or such Participant and the jurisdiction or
taxing authority imposing the tax (other than any such connection arising solely
from such Lender or such Participant having executed, delivered or performed its
obligations or received payment under, or enforced its rights or remedies under
the Agreement or any other Loan Document); (ii) taxes resulting from a Lender’s
or a Participant’s failure to comply with the requirements of Sections 16(c) or
16(d) of the Agreement, (iii) any United States federal withholding taxes that
would be imposed on amounts payable to a Lender or a Participant based upon the
applicable withholding rate in effect at the time such Lender or a Participant
becomes a party to the Agreement, including, without limitation, pursuant to any
Assignment and Acceptance (or designates a new lending office), except that
Taxes shall include (A) any amount that Foreign Lender or a Participant (or its
assignor, if any) was previously entitled to receive pursuant to
Section 16(a) of the Agreement, if any, with respect to such withholding tax at
the time such Lender or a Participant becomes a party to the Agreement (or
designates a new lending office), and (B) additional United States federal
withholding taxes that may be imposed after the time such Foreign Lender becomes
a party to the Agreement (or designates a new lending office), as a result of a
change in law, rule, regulation, order or other decision with respect to any of
the foregoing by any Governmental Authority and (iv) all interest, penalties or
similar liabilities with respect to the amounts in subsections (i) through
(iii).

 

“Tax Lender” has the meaning specified therefor in Section 14.2(a) of the
Agreement.

 

“Third Amendment” means the Third Amendment to Credit Agreement, dated as of
December 27, 2012, by and among the Loan Parties, the Lenders and Agent.

 

“Third Amendment Effective Date” means December 27, 2012.

 

“Total Commitment” means, with respect to each Lender, its Total Commitment,
and, with respect to all Lenders, their Total Commitments, in each case as such
Dollar amounts are set forth beside such Lender’s name under the applicable
heading on Schedule C-1 attached to the Agreement or on the signature page of
the Assignment and Acceptance pursuant to which such Lender became a Lender
hereunder, as such amounts may be reduced or increased from time to time
pursuant to assignments made in accordance with the provisions of Section 13.1
of the Agreement.

 

“Trademark Security Agreement” has the meaning specified therefor in the
Security Agreement.

 

“Transactions” means the collective reference to (a) the issuance of additional
Senior Secured Notes under the Indenture and the negotiation, execution,
delivery and performance by the Loan Parties of definitive documentation with
respect thereto, and (b) any refinancing, repayment or prepayment of the
obligations (or a portion thereof) under the Indenture Documents (whether
effected through a satisfaction and discharge of the Indenture or otherwise).

 

“Triggering Event” means, as of any date of determination, that any of the
following shall have occurred:  (a) an Event of Default has occurred and is
continuing as of such date, (b) with respect to Agent’s rights to issue
Activation Instructions for Controlled Accounts denominated in Dollars,
(i) Excess Availability is less than or equal to $25,000,000 but greater than
$18,750,000 for five consecutive Business Days as of such date, or (ii) Excess
Availability is less than or equal to $18,750,000 as of such date, or (c) with
respect to Agent’s rights to issue Activation Instructions for Controlled
Accounts denominated in currencies other than Dollars, Excess Availability is
less than or equal to $10,000,000 as of such date.

 

Schedule 1.1 - 44

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“Unbilled Eligible Accounts” means the Unbilled Eligible Foreign Accounts and
the Unbilled Eligible U.S. Accounts.

 

“Unbilled Eligible Foreign Account” means an Account which would be an Eligible
Foreign Account except that it is not evidenced by a final invoice which has
been approved or otherwise accepted by the Account Debtor thereon, provided that
such Account (a) is evidenced by a valid and enforceable contract and for which
an accounting of such amount due is available, (b) represents earned but
unbilled revenue as of the end of the contractual billing period therefor and
(c) has not been accrued and unbilled for more than 30 days from the last day of
the contractual billing period therefor.

 

“Unbilled Eligible U.S. Account” means an Account which would be an Eligible
U.S. Account except that it is not evidenced by a final invoice which has been
approved or otherwise accepted by the Account Debtor thereon, provided that such
Account (a) is evidenced by a valid and enforceable contract and for which an
accounting of such amount due is available, (b) represents earned but unbilled
revenue as of the end of the contractual billing period therefor and (c) has not
been accrued and unbilled for more than 30 days from the last day of the
contractual billing period therefor.

 

“Underlying Issuer” means Wells Fargo or one of its Affiliates.

 

“Underlying Letter of Credit” means a Letter of Credit that has been issued by
an Underlying Issuer.

 

“United States” means the United States of America.

 

“Unused Line Fee Percentage” means, as of any date of determination, the
applicable percentage set forth in the following table that corresponds to the
most recent average Daily Balance of the Revolver Usage determined by Agent;
provided, however, that for the period from the Closing Date through the first
day of the next quarter immediately following the Closing Date, the Unused Line
Fee Percentage shall be at the percentage in the row styled “Level II”:

 

Level

 

Average Daily Balance 
of the Revolver Usage

 

Unused Line Fee Percentage

 

 

 

 

 

I

 

If greater than or equal to $62,500,000

 

0.375 percentage points

 

 

 

 

 

II

 

If less than $62,500,000

 

0.50 percentage points

 

Except as set forth in the foregoing proviso, the Unused Line Fee Percentage
shall be based upon the most recent average Daily Balance of the Revolver Usage,
which will be calculated by Agent as of the end of each fiscal quarter.  The
Unused Line Fee Percentage shall be re-determined quarterly by Agent and any
change to the Unused Line Fee Percentage based on the average Daily Balance of
the Revolver Usage as of the end of any fiscal quarter shall be effective as of
the first day of the immediately following fiscal quarter beginning with the
fiscal quarter immediately following the Closing Date.

 

“U.S. Administrative Borrower” has the meaning specified therefor in
Section 17.13 of the Agreement.

 

“U.S. Advances” has the meaning specified therefor in Section 2.1(a)(i) of the
Agreement.

 

“U.S. Borrowers” means, collectively, Parent, Stream Holdco, Stream
International, Stream BV, Stream NY, eTelecare US and eTelecare AZ and all of
their respective permitted successors and assigns and each, individually, a
“U.S. Borrower”.

 

Schedule 1.1 - 45

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“U.S. Borrowing Base” means, as of any date of determination, the result of:

 

(a)           85% of the face amount of Eligible U.S. Accounts, less the amount,
if any, of the Dilution Reserve in respect thereof, plus

 

(b)           the least of:

 

(i)           75% of the face amount of Unbilled Eligible U.S. Accounts, less
the amount, if any, of the Dilution Reserve in respect thereof,

 

(ii)          $60,000,000 less the amount of Unbilled Eligible Foreign Accounts,
and

 

(iii)         with respect to each U.S. Borrower, the amount determined pursuant
to clause (a) above with respect to the Eligible U.S. Accounts of such U.S.
Borrower, minus

 

(c)            the sum of (i) the Bank Product Reserve, and (ii) the aggregate
amount of reserves established by Agent in its Permitted Discretion under
Section 2.1(c) of the Agreement with respect to the U.S. Borrowing Base.

 

“U.S. Deductible Amount” has the meaning specified therefor in
Section 2.15(b)(vi) of the Agreement.

 

“U.S. Designated Account” means the Deposit Account of U.S. Administrative
Borrower identified on Schedule D-1.

 

“U.S. Designated Account Bank” has the meaning specified therefor in
Schedule D-1.

 

“U.S. Letter of Credit” means an a letter of credit issued by Issuing Lender or
a letter of credit issued by Underlying Issuer, as the context requires,
pursuant to a request by U.S. Administrative Borrower.

 

“U.S. Letter of Credit Collateralization” means either (a) providing cash
collateral (pursuant to documentation reasonably satisfactory to Agent,
including provisions that specify that the Letter of Credit fee and all usage
charges set forth in the Agreement will continue to accrue while the U.S.
Letters of Credit are outstanding) to be held by Agent for the benefit of those
Lenders with a Revolver Commitment in an amount equal to the sum of (i) 105% of
the then existing U.S. Letter of Credit Usage with respect to Letters of Credit
denominated in Dollars and (ii) 115% of the remaining amount of U.S. Letter of
Credit Usage, (b) causing the U.S. Letters of Credit to be returned to the
Issuing Lender, or (c) providing Agent with a standby letter of credit, in form
and substance reasonably satisfactory to Agent, from a commercial bank
acceptable to Agent (in its sole discretion) in an amount equal to the sum of
(i) 105% of the then existing U.S. Letter of Credit Usage with respect to
Letters of Credit denominated in Dollars and (ii) 115% of the remaining amount
of U.S. Letter of Credit Usage (it being understood that the Letter of Credit
fee and all usage charges set forth in the Agreement will continue to accrue
while the Letters of Credit are outstanding and that any such fees that accrue
must be an amount that can be drawn under any such standby letter of credit).

 

“U.S. Letter of Credit Usage” means, as of any date of determination, the
aggregate undrawn amount of all outstanding U.S. Letters of Credit.

 

“U.S. Loan Account” has the meaning specified therefor in Section 2.9 of the
Agreement.

 

“U.S. Loan Party” means Parent, any U.S. Borrower and any Guarantor of the U.S.
Obligations.

 

“U.S. Maximum Revolver Amount” means, as of any date of determination, the
Maximum Revolver Amount less the Foreign Revolver Usage as of such date of
determination.

 

Schedule 1.1 - 46

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“U.S. Obligations” means (a) all loans, Advances, debts, principal, interest
(including any interest that accrues after the commencement of an Insolvency
Proceeding, regardless of whether allowed or allowable in whole or in part as a
claim in any such Insolvency Proceeding), contingent reimbursement or
indemnification obligations with respect to Reimbursement Undertaking or with
respect to Letters of Credit, premiums, liabilities (including all amounts
charged to the Loan Account pursuant to the Agreement), obligations (including
indemnification obligations), fees (including the fees provided for in the Fee
Letters), Lender Group Expenses (including any fees or expenses that accrue
after the commencement of an Insolvency Proceeding, regardless of whether
allowed or allowable in whole or in part as a claim in any such Insolvency
Proceeding), guaranties, covenants, and duties of any kind and description owing
by any U.S. Borrower to the Lender Group, in each case, pursuant to, in
connection with or evidenced by the Loan Documents and irrespective of whether
for the payment of money, whether direct or indirect, absolute or contingent,
due or to become due, now existing or hereafter arising, and including all
interest not paid when due and all other expenses or other amounts that any U.S.
Borrower is required to pay or reimburse pursuant to or in connection with the
Loan Documents (by law or otherwise), and (b) all Bank Product Obligations owing
by a U.S. Borrower, in each case, other than the Parallel Debt U.S.  Any
reference in the Agreement or in the Loan Documents to the U.S. Obligations
shall include all or any portion thereof and any extensions, modifications,
renewals, or alterations thereof, both prior and subsequent to any Insolvency
Proceeding.

 

“U.S. Received Amount” has the meaning specified therefor in
Section 2.15(b)(vi) of the Agreement.

 

“U.S. Revolver Usage” means, as of any date of determination, the sum of (a) the
amount of outstanding U.S. Advances, plus (b) the amount of the U.S. Letter of
Credit Usage.

 

“U.S. Subsidiary” means any Subsidiary that is organized under the laws of any
state within the United States or the District of Columbia.

 

“VIE” means Suzhou SiJun Information Services Co., Ltd., a People’s Republic of
China limited liability company.

 

“Voidable Transfer” has the meaning specified therefor in Section 17.8 of the
Agreement.

 

“Voting Stock” of any Person as of any date means the Stock of such Person that
is at the time entitled to vote in the election of the Board of Directors of
such Person.

 

“Warrants” means those certain publicly traded warrants with respect to Parent’s
Stock expiring on October 17, 2011, trading under the symbol OOO.WS on the
American Stock Exchange.

 

“Wells Fargo” means Wells Fargo Bank, National Association, a national banking
association.

 

“WFF” means Wells Fargo Capital Finance, LLC (formerly known as Wells Fargo
Foothill, LLC), a Delaware limited liability company.

 

“WFOE” means Stream (Suzhou) Information Consulting Co. Limited (China), a
People’s Republic of China limited liability company.

 

Schedule 1.1 - 47

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SCHEDULE 3.1

 

The obligation of each Lender to make its initial extension of credit under the
Agreement is subject to the fulfillment, to the satisfaction of Agent in its
Permitted Discretion and, except as otherwise provided below, such Lender, or
waiver of each of the conditions precedent set forth below (the making of such
initial extension of credit by a Lender being conclusively deemed to be its
satisfaction or waiver of the conditions precedent):

 

(a)           The Closing Date shall occur on or before December 15, 2009;

 

(b)           Agent shall have received evidence that appropriate financing
statements and other applicable Lien registrations have been duly filed on the
Closing Date, or submitted on or prior to the Closing Date for filing on the
Closing Date, in such office or offices as may be necessary or, in the opinion
of Agent, desirable to perfect the Agent’s liens in and to the Collateral;

 

(c)           Completion of each Lender’s confirmatory business due diligence,
the results of which are reasonably satisfactory to such Lender, including
collateral audit and review of the Borrowers’ and their respective subsidiaries’
books and records and verification of the Loan Parties’ representations and
warranties to the Lenders;

 

(d)           Completion of such Lender’s legal due diligence, the results of
which are reasonably satisfactory to such Lender;

 

(e)           All documents and legal matters in connection with the
transactions contemplated by the Loan Documents, the Acquisition Documents and
the Indenture Documents (the “Transactions”) shall have been delivered and
executed and shall be in form and substance satisfactory to Agent in its
Permitted Discretion, including delivery of each of the following documents, in
form and substance satisfactory to Agent, duly executed, and each such document
shall be in full force and effect:

 

(i)                                     the Agreement,

 

(ii)                                  the Security Agreement,

 

(iii)                               the Fee Letters,

 

(iv)                              the Guaranty for the U.S. Borrowers,

 

(v)                                 the Intercompany Subordination Agreement,

 

(vi)                              the Intercreditor Agreement,

 

(vii)                           the Patent Security Agreement,

 

(viii)                        the Trademark Security Agreement,

 

(ix)                            a letter, in form and substance satisfactory to
Agent in its Permitted Discretion, from each of (A) PNC Bank, National
Association (“PNC”), and (B) Ares Corporate Opportunities Fund II, L.P. (“Ares”
and together with PNC, each, an “Existing Lender” and collectively, the
“Existing Lenders”), to Agent respecting the amount necessary to repay in full
all of the obligations of the applicable Loan Parties and their respective
Subsidiaries owing to such Existing Lender and obtain a release of all of the
Liens existing in favor of such Existing Lender in and to the assets of such
Loan Parties and Subsidiaries, together with written

 

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authorization for Agent to file termination statements and other documentation
evidencing the termination by such Existing Lender of its Liens in and to the
properties and assets of such Loan Parties and Subsidiaries,

 

(x)           an acknowledgement and written release, in form and substance
satisfactory to Agent in its Permitted Discretion, from Wells Fargo to Agent
respecting the amount necessary to repay in full all of the obligations of the
applicable Loan Parties and their respective Subsidiaries owing to Wells Fargo
and obtain a release of all of the Liens existing in favor of Wells Fargo in and
to the assets of such Loan Parties and Subsidiaries, together with written
authorization for Agent to file termination statements and other documentation
evidencing the termination by Wells Fargo of its Liens in and to the properties
and assets of such Loan Parties and Subsidiaries,

 

(xi)          opinions of (i) Proskauer Rose, LLP, special New York and Delaware
counsel to the Borrowers and Guarantors, (ii) Fennemore Craig, PC, special
Arizona counsel to the Borrowers and Guarantors; (iii) Loyens & Loeff, special
Netherlands counsel to the Borrowers and Guarantors, (iv) McGrigors LLP
(formerly L’Estrange & Brett), special Northern Ireland counsel to Borrowers and
Guarantors, (v) Weirfoulds LLP, special Canada counsel to the Borrowers and
Guarantors, and (vi) NautaDutilh New York, P.C., special Netherlands counsel to
the Lender Group, and

 

(xii)         the Dutch Security Agreements;

 

(f)            Agent shall have received a certificate of status or equivalent
(to the extent applicable) with respect to each Loan Party, dated within 10 days
of the Closing Date, such certificate to be issued by the appropriate officer of
the jurisdiction of organization of such Loan Party, which certificate shall
indicate that such Loan Party is in good standing in such jurisdiction;

 

(g)           Agent shall have received certificates of status or equivalent (to
the extent applicable) with respect to each Loan Party, each dated within a date
reasonably close to the Closing Date, such certificates to be issued by the
appropriate officer of the jurisdictions (other than the jurisdiction of
organization of such Loan Party) in which its failure to be duly qualified or
licensed would constitute a material adverse change, which certificates shall
indicate that such Loan Party is in good standing in such jurisdictions;

 

(h)           Agent shall have received each Loan Party’s governing documents,
as amended, modified, or supplemented to the Closing Date, certified by the
secretary or assistant secretary of such Loan Party;

 

(i)            Agent shall have received copies of each Material Contract,
together with a certificate of the secretary of Parent certifying each such
document as being a true, correct, and complete copy thereof;

 

(j)            Agent shall have received a certificate from the secretary or
assistant secretary of each Loan Party (i) attesting to the resolutions of such
Loan Party’s board of directors (or similar governing body) authorizing its
execution, delivery, and performance of the Loan Documents to which such Loan
Party is a party, (ii) authorizing specific officers of such Loan Party to
execute the same, and (iii) attesting to the incumbency and signatures of such
specific officers of such Loan Party;

 

(k)           Agent shall have received certificates of insurance, together with
the endorsements thereto, as are required by the Loan Documents, the form and
substance of which shall be satisfactory to Agent in its Permitted Discretion
(except for those items required to be delivered in accordance with item (f) on
Schedule 3.6);

 

(l)            Completion by such Lender of (i) Patriot Act searches, OFAC/PEP
searches and customary individual background checks for the Loan Parties and
(ii) of OFAC/PEP searches and customer individual background searches for the
Loan Parties’ senior management, the results of which are satisfactory to such
Lender;

 

2

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(m)          With respect to each Lender, Borrowers shall have paid all fees
required to be paid to such Lender under the Loan Documents on the Closing Date,
and paid all documented Expenses payable to such Lender incurred in connection
with the Lending Transaction and submitted to Borrowers for payment as of the
Closing Date;

 

(n)           Finalization of Parent’s debt and equity capital structure on
terms and conditions reasonably satisfactory to such Lender;

 

(o)           Excess Availability at closing, after giving effect to the initial
use of proceeds (including the payment of all fees and expenses (including
Lender Group Expenses) required to be paid as of the Closing Date, of not less
than $20,000,000;

 

(p)           The following transactions shall have occurred prior to or
concurrently with the initial extension of credit under the Agreement:

 

(i)                                   Parent shall have issued, on terms and
conditions and pursuant to documentation reasonably satisfactory to such Lender,
the Senior Secured Notes in an aggregate principal amount (at maturity) of no
less than $150,000,000, and Parent shall have received the net cash proceeds
thereof;

 

(ii)                                the acquisition of the stock of EGS shall be
consummated, in all material respects, in accordance with all applicable
requirements of law and on a non-cash, stock-for-stock basis;

 

(iii)                             the Acquisition Documents shall be
substantially in the form of such documentation delivered to the Agent on or
prior to September 25, 2009, subject to subsequent amendments or modifications
thereto that, taken as a whole, are not materially adverse to the Lenders or the
Loan Parties; and

 

(iv)                            the transactions contemplated by the Acquisition
Documents shall be completed on or before the Closing Date in accordance with
the terms and conditions of the Acquisition Documents, and no such terms or
conditions shall have been waived other than with the consent of such Lender or
where such waivers and/or consents, taken as a whole, are not materially adverse
to the Lenders or the Loan Parties;

 

(q)           Parent and each of its Subsidiaries shall have received all
approvals of Governmental Authorities and third parties (including shareholder
approvals, Hart-Scott-Rodino clearance and other material consents) necessary
or, in the reasonable opinion of the Agent, advisable in connection with the
execution and delivery by the Loan Parties of the Loan Documents and the
consummation of the transactions contemplated thereby, which shall all be in
full force and effect, and all applicable waiting periods shall have expired
without any action being taken or threatened in writing by any competent
governmental authority which would restrain, prevent or otherwise impose
conditions on the transactions contemplated in the Loan Documents which, in the
reasonable discretion of the Agent, are materially adverse to the interest of
the Lenders or the Loan Parties; and

 

(r)            such Lender’s receipt of its credit approval for the Agreement.

 

3

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SCHEDULE 3.6

 

In addition to those deliverables required under Section 5.17, the obligation of
each Lender to continue to make Advances (or otherwise extend credit hereunder)
is subject to the fulfillment, on or before the date applicable thereto, of each
of the conditions subsequent set forth below (the failure by the Loan Parties to
so perform or cause to be performed constituting an Event of Default):

 

(a)          As soon as possible, and in any event within 5 Business Days after
the Closing Date, the Loan Parties shall have delivered to Agent written
confirmation from the Bank of the Philippines Islands (“BPI”), satisfactory to
Agent in its Permitted Discretion, acknowledging payment in full of all
outstanding obligations under the Philippine Debt Documents and release of all
Liens existing in favor of BPI in and to the assets of the Philippines Entities,
together with written authorization for Agent to file termination statements and
other documentation evidencing the termination by BPI of its Liens in and to the
properties and assets of the Philippines Entities;

 

(b)           As soon as possible, and in any event within 10 days after the
Closing Date, the Loan Parties shall use commercially reasonable efforts to
deliver to Agent estoppel acknowledgement agreements, executed by the applicable
secured parties and in form and substance satisfactory to Agent in its Permitted
Discretion, in respect of the Ontario PPSA registrations having the following
file numbers: 639076635, 877836285, 877853862, and 085190166, respectively with
respect to Stream Canada;

 

(c)           As soon as possible, and in any event within 30 days after the
Closing Date, the Loan Parties shall have delivered to Agent Controlled Account
Agreements for the following Deposit Accounts:

 

(i)            Account number 401628792011 with the Bank of Nova Scotia held by
Stream Canada,

 

(ii)           Account number 401620044210 with the Bank of Nova Scotia held by
Stream Canada,

 

(iii)          Account number FR76 1873 9000 0100 2007 8130 815 with ABN AMRO
held by Stream International,

 

(iv)          Account number FR76 3000 7999 9904 2388 5800 01 with Natixis held
by Stream International,

 

(v)           Account number NL86 ABNA 0491 1019 61 with ABN AMRO held by Stream
BV,

 

(vi)          Account number NL06 ABNA 0500 4767 05 with ABN AMRO held by Stream
BV,

 

(vii)         Account number 8025719923 with PNC Bank, N.A. held by Stream
International,

 

(viii)        Account number 4100065671 with Wells Fargo Bank, N.A. held by
eTelecare AZ,

 

(ix)          Account number 4100065689 with Wells Fargo Bank, N.A. held by
eTelecare Philippines, and

 

(x)           Account number 0754013720 with JPMorgan Chase Bank, N.A. held by
eTelecare Clark;

 

(d)           As soon as possible, and in any event within 30 days after the
Closing Date, the Loan Parties shall have delivered to Agent Control Agreements
for all other Deposit Accounts or Securities Accounts of the

 

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Loan Parties, other than those for which no Control Agreement is required under
Section 6.11(b) of the Agreement.

 

(e)           As soon as possible, and in any event within 180 days after the
Closing Date, the Loan Parties shall have delivered to Agent shall have received
Collateral Access Agreements with respect to each of its locations of material
books and records relating to Accounts, including the following locations:

 

(i)            20 William Street, Suite 310, Wellesley, MA 02481,

 

(ii)           8901 E. Raintree Drive, Suite 100, Scottsdale, AZ 85260

 

(iii)          Kabelweg 43, 1014 BA Amsterdam, The Netherlands,

 

(iv)          Ulster Science and Technology Park Buncrana Road Londonderry, NI
BT48 0JB,

 

(v)           540 Dundas Street West, Belleville, Ontario K8P 1B8;

 

(vi)          2220 Campbell Creek Blvd., Suite 100, Richardson, Texas 75082

 

(f)           As soon as possible, and in any event within 30 days after the
Closing Date, the Loan Parties shall have delivered to Agent the endorsements to
the certificates of insurance delivered to Agent, as are required by the Loan
Documents, the form and substance of which shall be satisfactory to Agent in its
Permitted Discretion;

 

(g)           By October 2, 2009, Agent shall have received certificates of
insurance for each of eTelecare AZ and eTelecare US, together with the
endorsements thereto, as are required by the Loan Documents, the form and
substance of which shall be satisfactory to Agent in its Permitted Discretion;
and

 

(h)           As soon as possible, and in any event within 30 days after the
Closing Date, the Loan Parties shall have closed (i) Deposit Account number IE95
ABNA 9902 0450 0936 65 at ABN AMRO and (ii) Deposit Account number GB38 BOFA
1650 5067 6270 11 at Bank of America, N.A. - London Branch, each held by Stream
UK and shall deliver to agent written confirmation, satisfactory to Agent in its
Permitted Discretion, of such closure of Deposit Accounts.

 

2

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SCHEDULE 3.7

 

[INTENTIONALLY OMITTED]

 

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SCHEDULE 3.8

 

The obligation of the Lender Group (or any member thereof) to make Foreign
Advances to Stream Canada is subject to the fulfillment, to the satisfaction of
Agent in its Permitted Discretion, on or before the Canadian Closing Date, of
each of the conditions precedent set forth below (in addition to those
conditions set forth in Schedule 3.1), the making of such Foreign Advances to
Stream Canada being conclusively deemed to be Agent’s satisfaction or waiver of
these conditions precedent:

 

(a)          Agent shall have received each of the following documents, in form
and substance satisfactory to Agent in its Permitted Discretion, duly executed
and in full force and effect:

 

(i)            the Blocked Account Agreement(s) (as defined in the Canadian
Security Agreement) of Stream Canada (subject to any delivery requirement set
forth in Schedule 3.6),

 

(ii)           the Canadian Security Agreement, and

 

(iii)          the Canadian Guaranty;

 

(b)           Agent shall have received a copy of the favorable written opinion
of Weirfoulds LLP, special Canada counsel to Stream Canada, dated as of the
Canadian Closing Date, as to such matters as Agent may request in its Permitted
Discretion and in form and substance satisfactory to Agent in its Permitted
Discretion;

 

(c)           Agent shall have received evidence satisfactory to it in its
Permitted Discretion of the compliance by Stream Canada of its obligations under
the Canadian Security Agreement (including authorization to file or register
PPSA financing statements (or equivalent filings) and to deliver originals of
instruments, and chattel paper;

 

(d)           Agent shall have received

 

(i)            the government certified results of a search, by a Person
satisfactory to Agent, of all effective PPSA financing statements (or equivalent
filings) made with respect to any Collateral of Stream Canada in each
jurisdiction where Agent, acting in its Permitted Discretion, considers it to be
necessary or desirable that such searches (collectively, “Agent’s PPSA
Searches”) be conducted on behalf of, or financing statements (or equivalent) in
respect of Agent’s Liens in or on the Collateral of Stream Canada be filed
(collectively, “Agent’s PPSA Registrations”), together with copies of all
filings disclosed by Agent’s PPSA Searches, which filings shall include, for the
avoidance of any doubt, Agent’s PPSA Registrations in form and substance
acceptable to Agent;

 

(ii)           PPSA financing change statements, estoppel acknowledgement
agreements, or similar documents duly executed or authorized by all applicable
Persons for filing (or permitting such filings to be made by or on behalf of
Agent) in all applicable jurisdictions as may be necessary to terminate or limit
any effective PPSA financing statements (or equivalent filings) disclosed in any
of Agent’s PPSA Searches (other than any such financing statements in respect of
(and which could not be used to perfect Liens other than) Permitted Liens),
including (subject to any delivery requirement set forth in Schedule 3.6)
effective estoppel acknowledgement agreements, in form and substance
satisfactory to Agent, in respect of the Ontario PPSA registrations having the
following file numbers: 639076635, 877836285, 877853862, and 085190166,
respectively, and evidence acceptable to Agent of the discharge (or the Agent
shall be satisfied that it or its agents have been irrevocably authorized by the
applicable secured party to discharge) the PPSA registrations having the
following file or registration (as applicable) numbers: Ontario: 605227662
(Ontario), 16527350 (New Brunswick), 8155088 (Nova Scotia), 14235626 (Nova
Scotia), and 681062B (British Columbia), respectively; and

 

--------------------------------------------------------------------------------

 

(e)           All other documents and legal matters in connection with Stream
Canada and the transactions contemplated by this Agreement shall have been
delivered, executed, filed, or recorded and shall be in form and substance
satisfactory to Agent in its Permitted Discretion.

 

2

--------------------------------------------------------------------------------

 

SCHEDULE 3.9

 

The obligation of the Lender Group (or any member thereof) to include Accounts
owned by Stream Europe in the Foreign Borrowing Base is subject to the
fulfillment, to the satisfaction of Agent in its Permitted Discretion, of each
of the conditions precedent set forth below (such inclusion of Stream Europe in
the Foreign Borrowing Base by Agent being conclusively deemed to be Agent’s
satisfaction or waiver of these conditions precedent):

 

(a)          Agent shall have received each of the following documents, in form
and substance satisfactory to Agent in its Permitted Discretion, duly executed
and each such document shall be in full force and effect:

 

(i)            the Stream Europe Debenture, and

 

(ii)           opinion of Bingham McCutchen LLP, in its capacity as special
European counsel to Agent and the Lenders;

 

(b)           Each document (including any financing statements) required by the
Loan Documents or under law or requested by Agent in its Permitted Discretion to
be filed, registered or recorded in order to create in favor of the Agent, for
the benefit of the Secured Parties (as defined in the Security Agreement), a
perfected Lien on the Collateral described therein, prior and superior in right
to any other Person (other than Permitted Liens), shall have been filed,
registered and recorded (as applicable) and Agent shall have a perfected Lien on
the Collateral described therein, prior and superior in right to any other
Person (other than Permitted Liens);

 

(c)           Stream Europe shall have received all material licenses, approvals
or evidence of other actions required by any Governmental Authority in
connection with the execution and delivery by Stream Europe of the Loan
Documents or with the consummation of the transactions contemplated thereby; and

 

(d)           All other documents and legal matters in connection with the
transactions contemplated by this Agreement shall have been delivered, executed,
or recorded and shall be in form and substance satisfactory to Agent in its
Permitted Discretion.

 

--------------------------------------------------------------------------------

 

SCHEDULE 5.1

 

Deliver to Agent, with copies to each Lender, each of the financial statements,
reports, or other items set forth set forth below at the following times in form
satisfactory to Agent:

 

as soon as available, but in any event within 30 days (45 days in the case of a
month that is the end of one of Parent’s fiscal quarters) after the end of each
month during each of Parent’s fiscal years

 

(a)           an unaudited consolidated and consolidating balance sheet, income
statement, and statement of cash flow covering Parent’s and its Subsidiaries’
operations during such period, together with a comparison of the results therein
to the year-to-date period and the then current period set forth in the most
recent Projections,

 

(b)           a Compliance Certificate (which shall include, if delivered as of
the end of a fiscal quarter, a calculation of the Fixed Charge Coverage Ratio).

 

 

 

as soon as available, but in any event within 90 days after the end of each of
Parent’s fiscal years

 

 

(c)           consolidated and consolidating financial statements of Parent and
its Subsidiaries for each such fiscal year, audited by independent certified
public accountants reasonably acceptable to Agent and certified, without any
qualifications (including any (A) “going concern” or like qualification or
exception, (B) qualification or exception as to the scope of such audit, or
(C) qualification which relates to the treatment or classification of any item
and which, as a condition to the removal of such qualification, would require an
adjustment to such item, the effect of which would be to cause any noncompliance
with the provisions of Section 7), by such accountants to have been prepared in
accordance with GAAP (such audited financial statements to include a balance
sheet, income statement, and statement of cash flow and, if prepared, such
accountants’ letter to management), and a Compliance Certificate.

 

 

 

as soon as available, but in any event within 3 Business Days after the earlier
of (i) the last day of each of Parent’s fiscal years or (ii) the date Parent’s
Board of Directors meets to approve such Projections,

 

(d)           copies of Parent’s Projections, satisfactory to Agent, in its
Permitted Discretion, for the forthcoming fiscal year, month by month, certified
by the chief financial officer of Parent as being such officer’s good faith
estimate of the financial performance of Parent during the period covered
thereby.

 

 

 

if and when filed by any Loan Party,

 

(e)           Form 10-Q quarterly reports, Form 10-K annual reports, and
Form 8-K current reports, any other filings made by such Loan Party with the
SEC, and any other information that is provided by a Loan Party to its
shareholders generally.

 

--------------------------------------------------------------------------------

 

promptly, but in any event within 5 days after any Loan Party has knowledge of
any event or condition that constitutes a Default or an Event of Default,

 

(f)            notice of such event or condition and a statement of the curative
action that such Loan Party proposes to take with respect thereto.

 

 

 

promptly after any Loan Party has knowledge of the commencement thereof, but in
any event within 5 days after the service of process with respect thereto on any
Loan Party or any of its Subsidiaries,

 

(g)           notice of all actions, suits, or proceedings brought by or against
such Loan Party or any of its Subsidiaries before any Governmental Authority
which reasonably could be expected to result in a Material Adverse Change.

 

 

 

upon the request of Agent,

 

(h)           any other information reasonably requested relating to the
financial condition of Parent or its Subsidiaries.

 

 

 

promptly, but in any event within 3 Business Days after any Loan Party has
knowledge thereof,

 

(i)            notice of any lawful activity by a Loan Party or any of its
Subsidiaries with a Sanctioned Entity or Sanctioned Person in excess of the
percentage limits outlined in Section 4.23.

 

2

--------------------------------------------------------------------------------

 

SCHEDULE 5.2

 

Provide Agent (and if so requested by Agent, with copies for each Lender) with
each of the documents set forth below at the following times in form
satisfactory to Agent:

 

Monthly (no later than the 20th day of each month); provided, however, if a
Financial Covenant Period shall then be in effect, such documents shall be
required to be delivered weekly (by the end of Wednesday for the week ending the
preceding Friday)

 

(a)           an Account roll-forward for each Loan Party with supporting
details supplied from sales journals, collection journals, credit registers and
any other records,

(b)           a summary report, together with supporting documentation as may be
requested by Agent, as to all unbilled Accounts of each Loan Party, and

(c)           a Borrowing Base Certificate, including (i) the then most recent
report of the Dutch Borrowers’ Accounts (which such report shall contain address
information for each Account Debtor listed therein) and (ii) a calculation of
the Borrowing Base pursuant to and as defined in the Indenture; provided, that
(x) any time a new Account Debtor is added to the report of the Dutch Borrowers’
Accounts, then each Dutch Borrower shall (1) provide an executed Supplemental
Pledge Agreement and the then most recent report of such Dutch Borrower’s
Accounts (which such report shall contain address information for each Account
Debtor listed therein), and (2) immediately following the delivery of the
Borrowing Base Certificate with the executed Supplemental Pledge, such
Supplemental Pledge shall be stamped by the Dutch tax authority and delivered to
Agent and (y) the calculation of the Borrowing Base pursuant to and as defined
in the Indenture shall not be required if such calculation under the Indenture
has been amended, replaced, removed or otherwise modified to Agent’s reasonable
satisfaction.

 

 

 

Monthly (no later than the 20th day of each month)

 

(d)           a summary of all Priority Payables of each Loan Party contributing
to the Borrowing Base,

(e)           a detailed aging, by total, of each Loan Party’s Accounts,
together with a reconciliation and supporting documentation for any reconciling
items noted (delivered electronically in an acceptable format, if the Loan
Parties have implemented electronic reporting),

(f)            a summary aging, by vendor, including a reconciliation to the
general ledger, of each Borrower’s and its Subsidiaries’ accounts payable and
any book overdraft (delivered electronically in an acceptable format, if the
Borrowers have implemented electronic reporting) and an aging, by vendor, of any
held checks, and

(g)           to the extent not provided as part of item (a) above, a
reconciliation of the month-end Account roll-forward to the ending balances of
the Loan Parties’ general ledger.

 

 

 

Quarterly

 

(h)           with the delivery of the Compliance Certificate for such quarter,
copies of (i) new Material Contracts, and (ii) amendments to existing Material
Contracts entered into by any Loan Party;

 

 

 

Upon request by Agent

 

(i)            notice of all claims, offsets, or disputes asserted by Account
Debtors with respect to any Loan Party’s Accounts,

(j)            copies of invoices together with corresponding shipping and
delivery documents, and credit memos together with corresponding supporting
documentation, with respect to invoices and credit memos in excess of an amount
determined in the sole discretion of Agent, from time to time,

(k)           a detailed report regarding Parent’s and each of its Subsidiaries’
Permitted Intercompany

 

--------------------------------------------------------------------------------

 

 

 

Advances and other intercompany activity between Parent and its Subsidiaries or
between any Subsidiary of Parent and any other Subsidiary of Parent,

(l)            detailed reporting as to all Priority Payables of each Loan Party
contributing to the Borrowing Base,

(m)          a detailed report regarding the Borrowers’ and their respective
Subsidiaries’ cash and Cash Equivalents, including an indication of which
amounts constitute Qualified Cash,

(n)           proof of payment of Parent’s and its Subsidiaries’ applicable
taxes, including accrued, but unpaid, ad valorem taxes,

(o)           a detailed list of each Loan Party’s customers, with address and
contact information,

(p)           such other reports as to the Collateral or the financial condition
of Parent and/or its Subsidiaries, as Agent may reasonably request, and

(q)           a report detailing the dollar value of each non-Loan Party’s owned
assets.

 

2

--------------------------------------------------------------------------------

 

SCHEDULE C-1

 

COMMITMENTS

 

Lender

 

Revolver Commitment
following the
effectiveness of the
Third Amendment and
prior to the
effectiveness of the
Assignment and
Acceptance between
WFF and JPMorgan
Chase Bank, N.A.

 

Revolver Commitment
following the
effectiveness of the
Assignment and
Acceptance between
WFF and JPMorgan
Chase Bank, N.A.

 

Wells Fargo Capital Finance, LLC

 

$

85,000,000

 

$

62,000,000

 

JPMorgan Chase Bank, N.A.

 

$

—

 

$

23,000,000

 

Royal Bank of Canada

 

$

20,000,000

 

$

20,000,000

 

Morgan Stanley Bank, N.A.

 

$

20,000,000

 

$

20,000,000

 

All Lenders

 

$

125,000,000

 

$

125,000,000

 

 

--------------------------------------------------------------------------------

 

ANNEX B

TO THIRD AMENDMENT TO CREDIT AGREEMENT

 

Amended Schedule 1.1 to Amended Credit Agreement

 

[see attached]

 

--------------------------------------------------------------------------------

 

SCHEDULE 1.1

 

As used in the Agreement, the following terms shall have the following
definitions:

 

“Account” means an account (as that term is defined in the Code).

 

“Account Debtor” means any Person who is obligated on an Account, chattel paper,
or a general intangible.

 

“Accounting Changes” means changes in accounting principles required by the
promulgation of any rule, regulation, pronouncement, or opinion by the Financial
Accounting Standards Board of the American Institute of Certified Public
Accountants (or successor thereto or any agency with similar functions).

 

“ACH Transactions” means any cash management or related services (including the
Automated Clearing House processing of electronic fund transfers through the
direct Federal Reserve Fedline system) provided by a Bank Product Provider for
the account of Parent or any of its Subsidiaries.

 

“Acquisition” means any transaction or series of related transactions to
consummate (a) the purchase or other acquisition by a Person or its Subsidiaries
of all or substantially all of the assets of (or any division or business line
of) any other Person, or (b) the purchase or other acquisition (whether by means
of a merger, consolidation, or otherwise) by a Person or its Subsidiaries of
greater than 50% of the Stock of any other Person.

 

“Acquisition Agreement” means that certain Share Exchange Agreement, dated as of
August 14, 2009, among Parent, EGS, EGS Dutchco B.V., a besloten vennootschap
met beperkte aansprakelijkheid organized under the laws of the Netherlands and
NewBridge International Investment Ltd., a British Virgin Islands company.

 

“Acquisition Documents” means the Acquisition Agreement and all other documents
related thereto and executed in connection therewith.

 

“Activation Instruction” has the meaning specified therefor in
Section 5.17(b) of the Agreement.

 

“Additional Documents” has the meaning specified therefor in Section 5.12 of the
Agreement.

 

“Administrative Borrower” means the U.S. Administrative Borrower or the Foreign
Administrative Borrower, as applicable.

 

“Advances” means, collectively, the U.S. Advances and the Foreign Advances.

 

“Affected Lender” has the meaning specified therefor in Section 2.13(b) of the
Agreement.

 

“Affiliate” means, as applied to any specified Person, means any other Person
directly or indirectly controlling or controlled by or under direct or indirect
common control with such specified Person; provided, however, that, for purposes
of the definition of Eligible Accounts and Section 6.12 of the Agreement:
(a) any Person which owns directly or indirectly 10% or more of the Stock having
ordinary voting power for the election of directors or other members of the
governing body of a Person or 10% or more of the partnership or other ownership
interests of a Person (other than as a limited partner of such Person) shall be
deemed an Affiliate of such Person, (b) each director (or comparable manager) of
a Person shall be deemed to be an Affiliate of such Person, and (c) each
partnership in which a Person is a general partner shall be deemed an Affiliate
of such Person; provided, further, that, for purposes of the definition of
Eligible Accounts and Section 6.12 of the Agreement, no Person that is a
portfolio company of any direct or indirect shareholder of Parent shall be
deemed an Affiliate of any Loan Party or Subsidiary thereof.  For purposes of
this definition,

 

--------------------------------------------------------------------------------

 

“control”, as used with respect to any Person, shall mean the possession,
directly or indirectly, of the power to direct or cause the direction of the
management or policies of such Person, whether through the ownership of voting
securities, by agreement or otherwise; provided that beneficial ownership of 10%
or more of the Voting Stock of a Person will be deemed to be control.  For
purposes of this definition, the terms “controlling”, “controlled by” and “under
common control with” shall have correlative meanings.

 

“Agent” has the meaning specified therefor in the preamble to the Agreement.

 

“Agent-Related Persons” means Agent, together with its Affiliates, officers,
directors, employees, attorneys, and agents.

 

“Agent’s Account” means the Deposit Account of Agent identified on Schedule A-1.

 

“Agent’s Fee Letter” means (a) that certain fee letter, dated as of even date
with the Agreement, between the Borrowers and Agent, and (b) any other fee
letter entered into since the Closing Date between any Loan Party and Agent,
each in form and substance reasonably satisfactory to Agent.

 

“Agent’s Liens” means the Liens granted by the Loan Parties to Agent under the
Loan Documents.

 

“Agreement” means the Credit Agreement to which this Schedule 1.1 is attached.

 

“Applicable Law” means all laws, rules and regulations applicable to the Person,
conduct, transaction, covenant, or contract in question, including all
applicable common law and equitable principles or rules; all provisions of all
applicable state, provincial, territorial, federal, local and foreign
constitutions, statutes, by-laws, rules, regulations and orders of any
Governmental Authority, and all orders, judgments and decrees of all courts and
arbitrators.

 

“Application Event” means the occurrence of (a) a failure by any Borrower to
repay all of the Obligations on the Maturity Date, or (b) an Event of Default
and the election by Agent or the Required Lenders to require that payments and
proceeds of Collateral be applied pursuant to Section 2.4(b)(ii) of the
Agreement.

 

“Ares Guarantee and Reimbursement Agreement” means that certain Guarantee and
Reimbursement Agreement, dated as of March 2, 2009, among Parent, Stream Holdco,
Stream Florida, Inc., Stream International, Stream NY and Ares Corporate
Opportunities Fund II, L.P.

 

“Arrangers” has the meaning specified therefor in the preamble to the Agreement.

 

“Arranger-Related Persons” means the Arrangers, together with their respective
Affiliates, officers, directors, employees, attorneys, and agents.

 

“Assignee” has the meaning specified therefor in Section 13.1(a) of the
Agreement.

 

“Assignment and Acceptance” means an Assignment and Acceptance Agreement
substantially in the form of Exhibit A-1.

 

“AT&T” means AT&T Services, Inc. and its Affiliates.

 

“Authorized Person” means (a) with respect to U.S. Borrowers and matters
relating thereto, any one of the individuals identified on Schedule A-2 as “U.S.
Authorized Persons,” as such schedule is updated from time to time by written
notice from the U.S. Administrative Borrower to Agent, and (b) with respect to
Foreign Borrowers and matters relating thereto, any one of the individuals
identified on Schedule A-2 as “Foreign

 

Schedule 1.1 - 2

--------------------------------------------------------------------------------

 

Authorized Persons,” as such schedule is updated from time to time by written
notice from the Foreign Administrative Borrower to Agent.

 

“Availability” means, as of any date of determination, the net amount that the
Borrowers are entitled to borrow as Advances under Section 2.1 of the Agreement.

 

“Average Daily Net Availability” shall mean, as of any date of determination,
the average daily amount, calculated as of the close of business on each day,
for the preceding quarter, of the lesser of (a) the amount by which the
Borrowing Base exceeds the Revolver Usage and (b) the amount by which the
Maximum Revolver Amount exceeds the Revolver Usage.

 

“Bank Product” means any financial accommodation extended to Parent or any of
its Subsidiaries by a Bank Product Provider (other than pursuant to the
Agreement) including:  (a) credit cards, (b) credit card processing services,
(c) debit cards, (d) purchase cards (including so-called “procurement cards” or
“P-cards”), (e) ACH Transactions, (f) cash management, including controlled
disbursement, accounts or services, or (g) transactions under Hedge Agreements.

 

“Bank Product Agreements” means those agreements entered into from time to time
by Parent or any of its Subsidiaries with a Bank Product Provider in connection
with the obtaining of any of the Bank Products.

 

“Bank Product Collateralization” means providing cash collateral (pursuant to
documentation reasonably satisfactory to Agent) to be held by Agent for the
benefit of the Bank Product Providers in an amount determined by Agent in its
Permitted Discretion as sufficient to satisfy the reasonably estimated credit
exposure with respect to the then existing Bank Product Obligations.

 

“Bank Product Obligations” means (a) all obligations, liabilities, reimbursement
obligations, fees, or expenses owing by Parent or any of its Subsidiaries to any
Bank Product Provider pursuant to or evidenced by a Bank Product Agreement and
irrespective of whether for the payment of money, whether direct or indirect,
absolute or contingent, due or to become due, now existing or hereafter arising,
(b) all obligations of Borrowers to reimburse an Underlying Issuer in respect of
Underlying Letters of Credit, and (c) all amounts that Parent or any of its
Subsidiaries are obligated to reimburse to Agent or any member of the Lender
Group as a result of Agent or such member of the Lender Group purchasing
participations from, or executing guarantees or indemnities or reimbursement
obligations to, a Bank Product Provider with respect to the Bank Products
provided by such Bank Product Provider to Parent or any of its Subsidiaries;
provided, however, in order for any item described in clauses (a), (b), or
(c) above to constitute “Bank Product Obligations”, (i) if the applicable Bank
Product Provider is Wells Fargo or its Affiliates, then, if requested by Agent,
Agent shall have received a Bank Product Provider Letter Agreement with respect
to the applicable Bank Product within 10 days after the date of such request, or
(ii) if the applicable Bank Product Provider is any other Person, Agent shall
have received a Bank Product Provider Letter Agreement with respect to the
applicable Bank Product within 10 days after the provision of such Bank Product
to Parent or any of its Subsidiaries, or, if such Bank Product Agreement was
entered into prior to the Closing Date or prior to the date on which such Bank
Product Provider or its Affiliate, as applicable, became a Lender under the
Credit Agreement, within 10 days after the Closing Date or 10 days after the
date on which such Bank Product Provider or its Affiliate, as applicable, first
became a Lender under the Credit Agreement, as applicable.

 

“Bank Product Provider” means any Lender or any of its Affiliates; provided,
however, that no such Person (other than Wells Fargo or its Affiliates) shall
constitute a Bank Product Provider with respect to a Bank Product unless and
until Agent shall have received a Bank Product Provider Letter Agreement with
such Person and with respect to the applicable Bank Product within 10 days after
the provision of such Bank Product to Parent or any of its Subsidiaries, or, if
such Bank Product Agreement was entered into prior to the Closing Date or prior
to the date on which such Bank Product Provider or its Affiliate, as applicable,
became a Lender under the Credit Agreement, within 10 days after the Closing
Date or 10 days after the date on which

 

Schedule 1.1 - 3

--------------------------------------------------------------------------------

 

such Bank Product Provider or its Affiliate, as applicable, first became a
Lender under the Credit Agreement, as applicable.

 

“Bank Product Provider Letter Agreement” means a letter agreement in
substantially the form attached hereto as Exhibit B-2, or otherwise in form and
substance satisfactory to Agent, duly executed by the applicable Bank Product
Provider, Borrowers, and Agent.

 

“Bank Product Reserve” means, as of any date of determination, the amount of
reserves that Agent has established (based upon the Bank Product Providers’
reasonable determination of the credit exposure of Parent and its Subsidiaries
in respect of Bank Products that qualify as Bank Product Obligations pursuant to
the requirements of the proviso set forth in the definition of Bank Product
Obligations) in respect of Bank Products then provided or outstanding that
qualify as Bank Product Obligations pursuant to the requirements of the proviso
set forth in the definition of Bank Product Obligations.

 

“Bankruptcy Code” means title 11 of the United States Code, as in effect from
time to time.

 

“Base LIBOR Rate” means the rate per annum rate appearing on Bloomberg L.P.’s
(the “Service”) Page BBAM1/(Official BBA USD Dollar Libor Fixings) (or on any
successor or substitute page of such Service, or any successor to or substitute
for such Service) 2 Business Days prior to the commencement of the requested
Interest Period, for a term and in an amount comparable to the Interest Period
and the amount of the LIBOR Rate Loan requested (whether as an initial LIBOR
Rate Loan or as a continuation of a LIBOR Rate Loan or as a conversion of a Base
Rate Loan to a LIBOR Rate Loan) by the applicable Administrative Borrower in
accordance with the Agreement, which determination shall be conclusive in the
absence of manifest error.

 

“Base Rate” means the greatest of (a) the Federal Funds Rate plus ½%, (b) the
Base LIBOR Rate (which rate shall be calculated based upon an Interest Period of
1 month and shall be determined on a daily basis), plus 1 percentage point, and
(c) the rate of interest announced, from time to time, within Wells Fargo at its
principal office in San Francisco as its “prime rate”, with the understanding
that the “prime rate” is one of Wells Fargo’s base rates (not necessarily the
lowest of such rates) and serves as the basis upon which effective rates of
interest are calculated for those loans making reference thereto and is
evidenced by the recording thereof after its announcement in such internal
publications as Wells Fargo may designate.

 

“Base Rate Loan” means each portion of the Advances that bears interest at a
rate determined by reference to the Base Rate.

 

“Base Rate Margin” means, as of any date of determination (with respect to any
portion of the outstanding Advances on such date that is a Base Rate Loan), the
applicable margin set forth in the following table that corresponds to the most
recent Average Daily Net Availability; provided, however, that for the period
from the Closing Date through the first day of the next quarter immediately
following the Closing Date, the Base Rate Margin shall be at the margin in the
row styled “Level I”:

 

Level

 

Average Daily Net Availability

 

Base Rate Margin

 

 

 

 

 

I

 

If greater than or equal to $66,667,000

 

1.25 percentage points

 

 

 

 

 

II

 

If less than $66,667,000, but greater than or equal to $33,333,333

 

1.50 percentage points

 

 

 

 

 

III

 

If less than $33,333,333

 

1.75 percentage points

 

Except as set forth in the foregoing proviso, the Base Rate Margin shall be
based upon the most recent

 

Schedule 1.1 - 4

--------------------------------------------------------------------------------

 

Average Daily Net Availability, which will be calculated by Agent as of the end
of each fiscal quarter.  The Base Rate Margin shall be re-determined quarterly
by Agent and any change to the Base Rate Margin based on the Average Daily Net
Availability as of the end of any fiscal quarter shall be effective as of the
first day of the immediately following fiscal quarter beginning with the fiscal
quarter immediately following the Closing Date.

 

“Beneficial Owner” has the meaning assigned to such term in Rule 13d-3 and
Rule 13d-5 under the Exchange Act, except that in calculating the beneficial
ownership of any particular “person” (as that term is used in
Section 13(d)(3) of the Exchange Act), such “person” shall be deemed to have
beneficial ownership of all securities that such “person” has the right to
acquire by conversion or exercise of other securities, whether such right is
currently exercisable or is exercisable only upon the occurrence of a subsequent
condition.  The terms “Beneficially Owns” and “Beneficially Owned” shall have a
corresponding meaning.

 

“Benefit Plan” means any “defined benefit plan” (as defined in Section 3(35) of
ERISA), whether or not subject to ERISA, and including, without limitation, any
plan subject to Section 412 of IRC or Section 302 or Title IV of ERISA; provided
that such term shall not include any such plan maintained outside of the United
States primarily for the benefit of persons substantially all of whom are
nonresident aliens.

 

“BIA” means the Bankruptcy and Insolvency Act (Canada), as amended from time to
time (or any successor statute).

 

“Board of Directors” means (a) with respect to a corporation, the board of
directors of such corporation and/or any committee thereof duly authorized to
act on behalf of the board of directors, (b) with respect to a partnership, the
board of directors of the general partner of such partnership and/or any
committee of such board of directors duly authorized to act on behalf of such
board of directors, (c) with respect to a limited liability company, the board
of managers, managing member or members or any controlling committee of managing
members thereof, (d) with respect to any other Person, the board or committee
serving a similar function to any of the foregoing or otherwise having governing
authority with respect to such Person.

 

“Borrower” has the meaning specified therefor in the preamble to the Agreement;
provided, that, for all purposes under this Agreement and each other Loan
Document, Stream Canada shall not be considered a Borrower under this Agreement
or any other Loan Document until the Canadian Closing Date.

 

“Borrowing” means a borrowing hereunder consisting of either a U.S. Advance or a
Foreign Advance, or both, made on the same day by the Lenders (or Agent on
behalf thereof), or by Swing Lender in the case of a Swing Loan, or by Agent in
the case of a Protective Advance.

 

“Borrowing Base” means, collectively, the U.S. Borrowing Base and the Foreign
Borrowing Base.

 

“Borrowing Base Certificate” means a certificate in the form of Exhibit B-1, as
such form may be modified from time to time by Agent in its Permitted Discretion
upon no less than 30 days prior notice to the U.S. Administrative Borrower.

 

“Borrowing Base Parties” means, collectively, the U.S. Borrowers and the Foreign
Borrowing Base Parties.

 

“Business Day” means any day that is not a Saturday, Sunday, or other day on
which banks are authorized or required to close in the State of New York or the
Commonwealth of Massachusetts, except that, if a determination of a Business Day
shall relate to a LIBOR Rate Loan, the term “Business Day” also shall exclude
any day on which banks are closed for dealings in Dollar deposits in the London
interbank market.

 

“BV Collection Account” has the meaning specified therefor in Section 5.17(d) of
the Agreement.

 

“BV Operations Account” has the meaning specified therefor in Section 5.17(d) of
the Agreement.

 

Schedule 1.1 - 5

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“Canadian Agreements” means the Canadian Security Agreement, the Canadian
Guarantee and the Canadian Intellectual Property Security Agreement.

 

“Canadian Guarantee” means that certain general continuing guaranty, dated as of
even date with the Agreement, executed and delivered by Stream Canada in favor
of Agent, for the benefit of the Lender Group and the Bank Product Providers, in
respect of the Foreign Obligations in form and substance reasonably satisfactory
to Agent, as may be modified, supplement or otherwise amended from time to time.

 

“Canadian Intellectual Property Security Agreement” means an intellectual
property security agreement security agreement, dated as of even date with the
Agreement, in form and substance reasonably satisfactory to Agent, executed and
delivered by Stream Canada to Agent, as may be modified, supplement or otherwise
amended from time to time.

 

“Canadian Pension Plans” means any pension plan that is a “defined benefit plan”
(as defined in section 2(1) of the Pension Benefits Standards Act, 1985
(Canada).

 

“Canadian Security Agreement” means a security agreement, dated as of even date
with the Agreement, in form and substance reasonably satisfactory to Agent,
executed and delivered by Stream Canada to Agent, as may be modified, supplement
or otherwise amended from time to time.

 

“Canadian Closing Date” has the meaning specified therefor in Section 3.8 of the
Agreement.

 

“Capital Expenditures” means, with respect to any Person for any period, the
aggregate of all expenditures by such Person and its Subsidiaries during such
period that are capital expenditures as determined in accordance with GAAP;
provided, that, the following shall not constitute Capital Expenditures (a) the
purchase of equipment to the extent that it is purchased simultaneously with the
trade-in of existing equipment or with insurance proceeds, (b) expenditures made
during such period in connection with the replacement, substitution, restoration
or repair of assets to the extent financed with (i) insurance proceeds paid on
account of the loss or damage to the assets being replaced, substituted,
restored or repaired, or (ii) awards of compensation arising from the taxing of
eminent domain or condemnation of the assets being replaced, (c) expenditures
during such period with respect to which such Person or Subsidiary thereof (as
applicable) has received, during such period, reimbursement therefor from a
third party, (d) expenditures which are financed (other than with proceeds of
Advances) and (e) Permitted Acquisitions.

 

“Capitalized Lease Obligation” means that portion of the obligations under a
Capital Lease that is required to be capitalized in accordance with GAAP.

 

“Capital Lease” means a lease that is required to be capitalized for financial
reporting purposes in accordance with GAAP.

 

“Cash Equivalents” means (a) marketable direct obligations issued by, or
unconditionally guaranteed by, the United States or issued by any agency thereof
and backed by the full faith and credit of the United States, in each case
maturing within 1 year from the date of acquisition thereof, (b) marketable
direct obligations issued or fully guaranteed by any state of the United States
or any political subdivision of any such state or any public instrumentality
thereof maturing within 1 year from the date of acquisition thereof and, at the
time of acquisition, having one of the two highest ratings obtainable from
either Standard & Poor’s Rating Group (“S&P”) or Moody’s Investors Service, Inc.
(“Moody’s”), (c) commercial paper maturing no more than 270 days from the date
of creation thereof and, at the time of acquisition, having a rating of at least
A-1 from S&P or at least P-1 from Moody’s, (d) certificates of deposit, time
deposits, overnight bank deposits or bankers’ acceptances maturing within 1 year
from the date of acquisition thereof issued by any Lender or any other bank
organized under the laws of the United States or any state thereof or the
District of Columbia or any United States branch of a foreign bank having at the
date of acquisition thereof combined capital and surplus of not less than
$250,000,000, (e) Deposit Accounts maintained with (i) any bank that satisfies
the criteria

 

Schedule 1.1 - 6

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described in clause (d) above, or (ii) any other bank organized under the laws
of the United States or any state thereof so long as the full amount maintained
in such Deposit Accounts with any such other bank is insured by the Federal
Deposit Insurance Corporation, (f) repurchase obligations of any commercial bank
satisfying the requirements of clause (d) of this definition or recognized
securities dealer having combined capital and surplus of not less than
$250,000,000, having a term of not more than seven days, with respect to
securities satisfying the criteria in clauses (a) or (d) above, (g) debt
securities with maturities of six months or less from the date of acquisition
backed by standby letters of credit issued by any commercial bank satisfying the
criteria described in clause (d) above, (h) Dollars, (i) Investments in money
market funds substantially all of whose assets are invested in the types of
assets described in clauses (a) through (h) above, (j) currency other than
Dollars held by Parent or any of its Subsidiaries from time to time in the
ordinary course of business, (k) securities held in the ordinary course of
business that were issued by or are directly and fully guaranteed by the
sovereign nation or any agency thereof (provided that the full faith and credit
of such sovereign nation is pledged in support thereof) in which Parent or any
of its Subsidiaries is conducting business having maturities of not more than
one year from the date of acquisition, and (l) investments of the type and
maturity described in clauses (a) through (i) above of foreign obligors, which
investments or obligors satisfy the requirements and have ratings described in
such clauses.

 

“CCAA” means the Companies’ Creditors Arrangement Act (Canada), as amended from
time to time (or any successor statute).

 

“CFC” means a controlled foreign corporation (as that term is defined in the
IRC) and any Subsidiary of a controlled foreign corporation.

 

“Change of Control” means the occurrence of any of the following: (a) the direct
or indirect sale, lease, transfer, conveyance or other disposition (other than
byway of merger or consolidation), in one or a series of related transactions,
of all or substantially all of the properties or assets of Parent and its
Subsidiaries, taken as a whole, to any Person (including any “person” (as that
term is used in Section 13(d)(3) of the Exchange Act)) other than one or more of
the Principals and their Related Parties, (b) the adoption of a plan relating to
the liquidation or dissolution of Parent, (c) the consummation of any
transaction (including, without limitation, any merger or consolidation), the
result of which is that any Person (including any “person” (as defined above)),
other than the Principals and their Related Parties or a Permitted Group,
becomes the Beneficial Owner, directly or indirectly, of more than 50% of the
Voting Stock of Parent, measured by voting power rather than number of shares,
(d) the first day on which a majority of the members of the Board of Directors
of Parent are not Continuing Directors or (e) Parent consolidates with, or
merges with or into, any Person, or any Person consolidates with, or merges with
or into, Parent, in any such event pursuant to a transaction in which any of the
outstanding Voting Stock of Parent or such other Person is converted into or
exchanged for cash, securities or other property, other than any such
transaction where the Voting Stock of Parent outstanding immediately prior to
such transaction constitutes or is converted into or exchanged for a majority of
the outstanding shares of the Voting Stock of such surviving or transferee
Person (immediately after giving effect to such transaction); provided that a
consolidation or merger that otherwise would constitute a Change of Control
pursuant to this clause (e) shall not constitute a Change of Control if, after
giving effect to such transaction, the Principals and their Related Parties
(i) Beneficially Own more of the Voting Stock (measured by voting power rather
than number of shares) of such surviving or transferee person than any other
“person” (as defined above) and (ii) Beneficially Own at least 35% of the Voting
Stock of such surviving or transferee person, measured by voting power rather
than number of shares.

 

“Chinese Entity” shall mean any of (i) WFOE, (ii) VIE, or (iii) any other entity
formed by Parent or any of its Subsidiaries under the laws of China subsequent
to the date of the First Amendment.

 

“Chinese Entity Lender” means any Person (or group or syndicate of Persons) that
makes, or commits or otherwise agrees to make, loans or other extensions of
credit to one or more Chinese Entities.

 

Schedule 1.1 - 7

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“Chinese Letter of Credit” means any standby letter of credit issued by any
Person to or for the benefit of any Chinese Entity Lender.

 

“Closing Date” means the date on which the conditions precedent set forth on
Schedule 3.1 either have been satisfied or have been waived and the Lenders have
made the initial extension of credit under the Agreement.

 

“Code” means the New York Uniform Commercial Code, as in effect from time to
time.

 

“Collateral” means all assets and interests in assets and proceeds thereof now
owned or hereafter acquired by any Loan Party in or upon which a Lien is granted
by such Person in favor of Agent or the Lenders under any of the Loan Documents.

 

“Collateral Access Agreement” means a landlord waiver, bailee letter, or
acknowledgement agreement of any lessor, warehouseman, processor, consignee, or
other Person in possession of, having a Lien upon, or having rights or interests
in any Loan Party’s books and records, Equipment, or Inventory, in each case, in
form and substance reasonably satisfactory to Agent.

 

“Collateral Trustee” means Wilmington Trust FSB, in its capacity as collateral
trustee under the Indenture Documents, together with its successors and assigns
in such capacity.

 

“Collections” means all cash, checks, notes, instruments, and other items of
payment (including insurance proceeds, cash proceeds of asset sales, rental
proceeds, and tax refunds).

 

“Commitment” means, with respect to each Lender, its Revolver Commitment, or its
Total Commitment, as the context requires, and, with respect to all Lenders,
their Revolver Commitments, or their Total Commitments, as the context requires,
in each case as such Dollar amounts are set forth beside such Lender’s name
under the applicable heading on Schedule C-1 attached to the Agreement or in the
Assignment and Acceptance pursuant to which such Lender became a Lender
hereunder, as such amounts may be reduced or increased from time to time
pursuant to assignments made in accordance with the provisions of Section 13.1
of the Agreement.

 

“Compliance Certificate” means a certificate substantially in the form of
Exhibit C-1 delivered to Agent by the Parent’s Chief Financial Officer,
Treasurer, or Senior Vice President — Global Finance.

 

“Confidential Information” has the meaning specified therefor in
Section 17.9(a) of the Agreement.

 

“Consolidated EBITDA” means, with respect to Parent and its Subsidiaries on a
consolidated basis and determined in accordance with GAAP, for any specified
period, Consolidated Net Income for such period plus, without duplication:

 

(a)           provision for taxes based on income or profits of Parent and its
Subsidiaries for such period, to the extent that such provision for taxes was
deducted in computing such Consolidated Net Income; plus

 

(b)           to the extent that any of the following were deducted in computing
such Consolidated Net Income (i) the consolidated interest expense of Parent and
its Subsidiaries for such period, whether paid or accrued, including, without
limitation and original issue discount, non-cash interest payments, the interest
component of any deferred payment obligations, the interest component of all
payments associated with Capitalized Lease Obligations, imputed interest with
respect to commissions, discounts and other fees and charges incurred in respect
of letter of credit or bankers’ acceptance financings, and net of the effect of
all payments made or received pursuant to Hedge Agreements, but excluding
amortization of debt issuance costs, (ii) the consolidated interest expense of
Parent and its Subsidiaries that was capitalized during such period, (iii)

 

Schedule 1.1 - 8

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any interest expense on Indebtedness of another Person that is guaranteed by
Parent or one of its Subsidiaries or secured by a Lien on assets of Parent or
one of its Subsidiaries, whether or not such guarantee or Lien is called upon
and (iv) the product of (A) all dividends, whether paid or accrued and whether
or not in cash, on any series of Prohibited Preferred Stock or other preferred
stock of Parent or any of its Subsidiaries, other than dividends on Stock
payable solely in Stock of Parent (other than Prohibited Preferred Stock) or to
Parent or a Subsidiary of Parent, times (B) a fraction, the numerator of which
is one and the denominator of which is one minus the then current combined
federal, state and local statutory tax rate of such Person, expressed as a
decimal; plus

 

(c)            the one-time charges incurred in connection with the transactions
contemplated by the Acquisition Agreement, the Indenture Documents and the Loan
Documents, including any one-time charges incurred in connection with the
write-off of unamortized debt issuance costs relating to Indebtedness retired in
connection with such transactions (collectively, “Transaction Costs”) for such
period, to the extent that such Transaction Costs were deducted in computing
such Consolidated Net Income; plus

 

(d)           depreciation, amortization (including amortization of intangibles
and any non-cash charges for impairment of such intangibles but excluding
amortization of prepaid cash expenses that were paid in a prior period) and
other non-cash expenses or charges (excluding any such non-cash expense or
charge to the extent that it represents an accrual of or reserve for cash
expenses or charges in any future period or amortization of a prepaid cash
expense or charge that was paid in a prior period) of Parent and its
Subsidiaries for such period to the extent that such depreciation, amortization
and other non-cash expenses or charges were deducted in computing such
Consolidated Net Income; plus

 

(e)            (i) customary fees and expenses of Parent and its Subsidiaries
payable in connection with (A) the issuance of the Senior Secured Notes and the
closing of the transactions contemplated by the Loan Documents, (B) any public
or private sale either (1) of Stock of Parent by Parent (other than Prohibited
Preferred Stock and other than to a Subsidiary of Parent) or (2) of Stock of a
direct or indirect parent entity of Parent (other than to Parent or a Subsidiary
of Parent) to the extent that the net proceeds therefrom are contributed to the
common equity capital of Parent, (C) the incurrence, termination or repayment
of, and legal and other administrative costs related to compliance with,
Permitted Indebtedness or (D) any Permitted Acquisition, (ii) non-cash charges
relating to the repricing or issuance of employee stock options (whether
accruing at or subsequent to the time of such repricing or issuance),
(iii) settlement costs and related legal expenses in connection with litigation
and disputes settled prior to the Third Amendment Effective Date and
(iv) non-cash restructuring charges and up to an aggregate of $35,000,000 of
cash restructuring charges since the Third Amendment Effective Date (provided
that no more than $15,000,000 of such cash restructuring charges may be added to
Consolidated Net Income in the calculation of Consolidated EBITDA pursuant to
this clause (e)(iv) in any four-quarter period), in each case to the extent that
such items were deducted in computing such Consolidated Net Income, plus

 

(f)            any charges under FAS 141(R) related to a business combination,
plus

 

(g)            in connection with any Permitted Acquisition, (i) any
restructuring charges or reserves, relocation costs, integration costs,
transition costs, retention costs and expenses, severance costs and expenses,
one-time compensation charges, any costs and expenses of realignment of the
workforce (including relocation, integration and other related costs and
expenses and costs of restructuring, redundancy, severance, termination,
settlement or judgment), and costs incurred in connection with the closing or
consolidation of any call centers or other facilities and (ii) any cost savings
realized in connection with the charges, reserves, costs and expenses of the
type described in clause (i) above; provided that the aggregate amount added
back to Consolidated Net Income pursuant to this clause (g) in any four fiscal
quarter period shall not exceed $5,000,000, plus

 

(h)           charges, losses, expenses and fees incurred, or any amortization
thereof, in connection with (i)(A) the Going Private Transaction, (B) the Stream
Europe Acquisition, (C) the negotiation,

 

Schedule 1.1 - 9

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execution, delivery and performance by the Loan Parties of the Third Amendment
and (D) without duplication of anything else in this clause (h), the proposed
but not consummated refinancing transaction of the Loan Documents and the
Indenture Documents arising prior to the Third Amendment Effective Date;
provided that the aggregate amount added back to Consolidated EBITDA pursuant to
this subclause (i) shall not exceed $6,000,000, and (ii) without duplication of
anything in the foregoing subclause (i), any of the Transactions to the extent
consummated and to the extent such charges, losses and fees are paid with the
proceeds of Indebtedness issued in connection with such Transaction, plus

 

(i)             consulting fees, and related costs and expenses in an aggregate
amount not to exceed $1,000,000 during the term of this Agreement, minus

 

(i)             non-cash items increasing such Consolidated Net Income for such
period, other than the accrual of revenue in the ordinary course of business.

 

With respect to each fiscal quarter of 2012, Consolidated EBITDA shall be deemed
to be (w) $31,445,000 for the fiscal quarter ended December 31, 2011,
(x) $26,228,000  for the fiscal quarter ended March 31, 2012, (y) $15,423,000
for the fiscal quarter ended June 30, 2012 and (z) $25,157,000 for the fiscal
quarter ended September 30, 2012.

 

Notwithstanding the preceding, the provision for taxes based on the income or
profits of, and the depreciation and amortization and other non-cash expenses
of, a Subsidiary of Parent will be added to Consolidated Net Income to compute
Consolidated EBITDA of Parent only to the extent that a corresponding amount
would be permitted at the date of determination to be dividended to Parent by
such Subsidiary without prior governmental approval (that has not been
obtained), and without direct or indirect restriction pursuant to the terms of
its charter and all agreements, instruments, judgments, decrees, orders,
statutes, rules and governmental regulations applicable to that Subsidiary or
its stockholders.

 

Notwithstanding anything herein to the contrary, the amendment to this
definition set forth in Section 1(d) of the Second Amendment shall be applicable
for all reporting, reporting periods and financial covenant calculations
required by this Agreement, including pursuant to Schedules 5.1 and 5.2, for the
month beginning on September 1, 2011 and each month thereafter.

 

“Consolidated Net Income” means, with respect to Parent and its Subsidiaries on
a consolidated basis, for any specified period, the aggregate of the net income
(loss) of Parent and its Subsidiaries for such period, on a consolidated basis,
determined in accordance with GAAP and without any reduction in respect of
preferred stock dividends; provided that:

 

(a)           all extraordinary gains and losses and all gains and losses
realized in connection with any asset sale or the disposition of securities or
the early extinguishment of Indebtedness, together with any related provision
for taxes on any such gain, will be excluded;

 

(b)           the net income of any Subsidiary that is accounted for by the
equity method of accounting will be included only to the extent of the amount of
dividends or similar distributions paid in cash to Parent or a Subsidiary of
Parent;

 

(c)            the net income (but not loss) of any Subsidiary will be excluded
to the extent that the declaration or payment of dividends or similar
distributions by that Subsidiary of that net income is not at the date of
determination permitted without any prior governmental approval (that has not
been obtained) or, directly or indirectly, by operation of the terms of its
charter or any agreement, instrument, judgment, decree, order, statute, rule or
governmental regulation applicable to that Subsidiary or its stockholders;

 

(d)           the cumulative effect of a non-cash change in accounting
principles will be excluded;

 

Schedule 1.1 - 10

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(e)            non-cash gains and losses attributable to movement in the
mark-to-market valuation of obligations under Hedge Agreements pursuant to
Financial Accounting Standards Board Statement No. 133 will be excluded;

 

(f)            non-cash charges relating to employee benefit or management
compensation plans of Parent or any Subsidiary thereof or any non-cash
compensation charge arising from any grant of Stock, Stock options or other
equity-based awards for the benefit of the members of the Board of Directors of
Parent or employees of Parent and its Subsidiaries shall be excluded (other than
in each case any non-cash charge to the extent that it represents an accrual of
or reserve for cash expenses in any future period or amortization of a prepaid
cash expense incurred in a prior period);

 

(g)            any goodwill impairment charges shall be excluded; and

 

(h)           non-cash gains and losses resulting from any amortization,
write-up, write-down or write-off of assets (including intangible assets,
goodwill and deferred financing costs) in connection with the Going-Private
Transaction, the Stream Europe Acquisition, the negotiation, execution, delivery
and performance of the Third Amendment, the incurrence of any Refinancing
Indebtedness or any of the Transactions will be excluded.

 

“Continuing Director” means, as of any date of determination, any member of the
Board of Directors of Parent who (a) was a member of such Board of Directors on
the Closing Date, (b) was nominated for election or elected to such Board of
Directors with the approval of the Principals or a majority of the Continuing
Directors who were members of such Board of Directors at the time of such
nomination or election, or (c) was nominated for election or elected to such
Board of Directors by the Principals or their Related Parties.

 

“Control Agreement” means a control agreement (or other similar agreement with
respect to any Securities Account or Deposit Account maintained outside the
United States pursuant to which Agent is granted control of and access to,
without any further consent of any Loan Party, such Securities Account or
Deposit Account and the financial institution maintaining such Securities
Account or Deposit Account provides certain waivers or subordinations of its
Liens with respect to such Securities Account or Deposit Account), in form and
substance reasonably satisfactory to Agent, executed and delivered by a Loan
Party, Agent, the Collateral Trustee (to the extent applicable) and the
applicable securities intermediary (with respect to a Securities Account) or
bank (with respect to a Deposit Account).

 

“Controlled Account” has the meaning specified therefor in Section 5.17(a) of
the Agreement.

 

“Controlled Account Agreement” has the meaning specified therefor in the
Security Agreement.

 

“Controlled Account Bank” has the meaning specified therefor in
Section 5.17(a) of the Agreement.

 

“Copyright Security Agreement” has the meaning specified therefor in the
Security Agreement.

 

“Daily Balance” means, as of any date of determination and with respect to any
specified Obligation, the amount of such Obligation owed at the end of such day.

 

“DCC” has the meaning specified therefor in Section 2.15(a)(iv) of the
Agreement.

 

“Deed of Disclosed Pledge of Bank Accounts” means each of (i) the deed of
disclosed pledge of bank accounts between Stream BV and Agent dated as of the
Closing Date and (ii) the deed of disclosed pledge of bank accounts among Stream
Service BV, SGS BV and Agent dated on or about the Closing Date.

 

“Deductible Amount” has the meaning specified therefor in Section 2.15(a)(vi) of
the Agreement.

 

Schedule 1.1 - 11

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“Default” means an event, condition, or default that, with the giving of notice,
the passage of time, or both, would be an Event of Default.

 

“Defaulting Lender” means any Lender that fails to make any Advance (or other
extension of credit, including the failure to make available to Agent amounts
required pursuant to a Settlement or to make payment in connection with a Letter
of Credit Disbursement) that it is required to make hereunder on the date that
it is required to do so hereunder.

 

“Defaulting Lender Rate” means (a) for the first 3 days from and after the date
the relevant payment is due, the Base Rate, and (b) thereafter, the interest
rate then applicable to Advances that are Base Rate Loans (inclusive of the Base
Rate Margin applicable thereto).

 

“Dell” means Dell Inc. and its Affiliates.

 

“Deposit Account” means any deposit account (as that term is defined in the
Code).

 

“Designated Account” means the Foreign Designated Account or the U.S. Designated
Account, as applicable.

 

“Deteriorating Lender” means any Lender as to which Agent (a) has notice or
knowledge that in the prior ninety (90) days, such Lender has defaulted in
fulfilling its obligations under one or more other syndicated credit facilities,
or (b) has determined that such Lender is reasonably likely to be or become a
Defaulting Lender.

 

“Dilution” means, as of any date of determination, a percentage, based upon the
experience of a prior period of duration selected by Agent in its Permitted
Discretion (which period of duration shall not be less than 90 consecutive
days), that is the result of dividing the Dollar amount of (a) bad debt
write-downs, discounts, advertising allowances, credits, or other dilutive items
with respect to the Borrowing Base Parties’ Accounts during such period (but, in
any event, only to the extent that such amounts are included in billings per
clause (b) of this definition), by (b) Borrowing Base Parties’ billings with
respect to Accounts during such period.

 

“Dilution Reserve” means, as of any date of determination, an amount sufficient
to reduce the advance rate against Eligible Accounts or Unbilled Eligible
Accounts (as the case may be) by 1 percentage point for each percentage point by
which Dilution is in excess of 5%.

 

“Dollar Equivalent” means, on any date of determination, (a) with respect to any
amount denominated in Dollars, such amount, and (b) with respect to any amount
denominated in any currency other than Dollars, the equivalent in Dollars of
such amount, determined by the Agent using the applicable Exchange Rate.

 

“Dollars” or “$” means United States dollars.

 

“Dutch Bank” has the meaning specified therefor in Section 5.17(b) of the
Agreement.

 

“Dutch Borrower” means Stream BV, Stream Service BV, SGS BV and any other Person
formed under the laws of the Netherlands which is or becomes a Borrower under
the Agreement.

 

“Dutch Guaranty” means the guaranty agreement, dated the date hereof by Stream
BV, Stream Service BV and SGS BV in favor of Agent.

 

“Dutch Security Agreements” shall mean (i) each of the Deeds of Disclosed Pledge
of Bank Accounts, (ii) the deed of pledge of receivables (undisclosed) between
Stream BV and Agent, (iii) the deed of pledge of receivables (undisclosed)
between Stream Service BV,

 

Schedule 1.1 - 12

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SGS B.V. and Agent, (iv) the deed of pledge of movables between Stream BV and
Agent, (v) the deed of pledge of movables between Stream Service BV, SGS BV and
Agent, (vi) the deed of pledge of intercompany receivables between Stream BV and
Agent, and (vii) the deed of pledge of intercompany receivables between Stream
Service BV, SGS BV and Agent, in each case, dated on or about the Closing Date
and including any additional pledge agreements and/or supplemental pledge
agreements relating thereto.

 

“EGS” means EGS Corp., a Philippines corporation.

 

“Eligible Accounts” means, collectively, Eligible U.S. Accounts and Eligible
Foreign Accounts.

 

“Eligible Foreign Accounts” means those Accounts created and owned by a Foreign
Borrowing Base Party in the ordinary course of its business, that arise out of
such Foreign Borrowing Base Party’s sale of goods or rendition of services, that
comply with each of the representations and warranties respecting Eligible
Accounts made in the Loan Documents, and that are not excluded as ineligible by
virtue of one or more of the excluding criteria set forth below; provided,
however, that such criteria may be revised from time to time by Agent in Agent’s
Permitted Discretion to address the results of any audit performed by Agent from
time to time after the Closing Date.  In determining the amount to be included,
Foreign Eligible Accounts shall be calculated net of customer deposits and
unapplied cash.  Foreign Eligible Accounts shall not include the following:

 

(a)           Accounts that the Account Debtor has failed to pay within 90 days
of the original invoice therefor,

 

(b)           Accounts owed by an Account Debtor (or its Affiliates) where 50%
or more of all Accounts owed by that Account Debtor (or its Affiliates) are
deemed ineligible under clause (a) above,

 

(c)            Accounts with respect to which the Account Debtor is an Affiliate
of any Foreign Borrowing Base Party or an officer, director, employee or agent
of any Foreign Borrowing Base Party or any Affiliate of any Foreign Borrowing
Base Party,

 

(d)           Accounts arising in a transaction wherein goods are placed on
consignment or are sold pursuant to a guaranteed sale, a sale or return, a sale
on approval, a bill and hold, or any other terms by reason of which the payment
by the Account Debtor may be conditional,

 

(e)            Accounts that are not payable in Dollars, Canadian dollars,
British pounds, Euros, Australian dollars (solely with respect to Accounts
payable in Australian dollars, to the extent permitted by Agent in its Permitted
Discretion after Agent’s review of such Accounts and, if permitted, shall not
exceed $5,000,000) or another currency reasonably acceptable to Agent if such
currency is, within 2 Business Days after the date of receipt, converted into
Dollars,

 

(f)            Accounts with respect to which the Account Debtor either (i) does
not maintain its chief executive office in the United States or Canada or the
country in which the applicable Foreign Borrowing Base Party is located or
(ii) is not organized under the laws of the United States or Canada or any state
or province thereof or the country in which the Foreign Borrowing Base Party is
located or any state or province (or the equivalent) thereof; provided, however,
the provisions of this clause (f) shall not result in such Accounts being deemed
ineligible if (A) either (1) such Account is supported by an irrevocable letter
of credit reasonably satisfactory to Agent (as to form, substance, and issuer or
domestic confirming bank) that has been delivered to Agent and is directly
drawable by Agent, or (2) such Account is covered by credit insurance in form,
substance, and amount, and by an insurer, reasonably satisfactory to Agent,
(B) such Account Debtor’s direct or indirect parent entity (1) is an Account
Debtor of a Borrowing Base Party, (2) maintains its chief executive office in
the United States or Canada, (3) is organized under the laws of the United
States, any state thereof or Canada or any province thereof and (4) has
guaranteed or is otherwise liable for such Account Debtor’s payment of such
Account, or (C) with respect to the Accounts of any Foreign Borrowing Base Party
organized under the laws of the Netherlands, such Account Debtor is located in a
member state of the

 

Schedule 1.1 - 13

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European Community (other than Denmark) and either (1) the governing law and the
jurisdiction clause set forth in the contract which gave rise to such Account is
Netherlands law and the Dutch competent court, respectively or (2) Agent has
received a legal opinion from counsel in the country in which such Account
Debtor is located (which such counsel and such opinion shall be acceptable to
Agent in its Permitted Discretion) that Agent has a perfected first priority
security interest in such Account enforceable in the country in which such
Account Debtor is located and/or such relevant country in which such Account
Debtor is located would enforce a judgment against such Account Debtor which is
obtained in the governing law jurisdiction set forth in the contract which gave
rise to such Account,

 

(g)                                   Accounts (i) with respect to which the
Account Debtor is the government of any foreign country or sovereign state, or
of any state, province, municipality, or other political subdivision thereof, or
of any department, agency or other instrumentality thereof or corporation or
company wholly-owned by any of the foregoing, unless (A) the Account is
supported by an irrevocable letter of credit reasonably satisfactory to Agent
(as to form, substance, and issuer or domestic confirming bank) that has been
delivered to Agent and is directly drawable by Agent, or (B) the Account is
covered by credit insurance in form, substance, and amount, and by an insurer,
reasonably satisfactory to Agent or (ii) to which the Financial Administration
Act (Canada) applies unless the applicable Foreign Borrowing Base Party has
complied, to the satisfaction of Agent in its Permitted Discretion, with all
requirements or proceedings applicable to assignments of such Accounts under
such Act,

 

(h)                                  Accounts with respect to which the Account
Debtor is a creditor of any Borrowing Base Party, or, with respect to any
Accounts owing to any other Borrowing Base Party, has, may have or has asserted
or may assert, a right of setoff, or has disputed its obligation to pay all or
any portion of the Account, to the extent of such claim, right of setoff, or
dispute,

 

(i)                                      Accounts with respect to an Account
Debtor whose total obligations owing to the Borrowing Base Parties exceed 10%
(or, with respect to any Account Debtor having an investment grade credit
rating, such percentage in excess of 10% as Agent may allow in its Permitted
Discretion, it being understood and agreed that, as of the Closing Date, such
percentage is 30% with respect to Dell, Microsoft, HP and AT&T), each such
percentage, as applied to a particular Account Debtor, being subject to
reduction by Agent in its Permitted Discretion if the creditworthiness of such
Account Debtor deteriorates, of all Eligible Accounts, to the extent of the
obligations owing by such Account Debtor in excess of such percentage; provided,
however, that, in each case, the amount of Eligible Foreign Accounts that are
excluded because they exceed the foregoing percentage shall be determined by
Agent based on all of the otherwise Eligible Accounts prior to giving effect to
any eliminations based upon the foregoing concentration limit,

 

(j)                                     Accounts with respect to which the
Account Debtor is subject to an Insolvency Proceeding, is not Solvent, has gone
out of business, or as to which any Foreign Borrowing Base Party has received
notice of an imminent Insolvency Proceeding or a material impairment of the
financial condition of such Account Debtor,

 

(k)                                  Accounts, the collection of which, Agent,
in its Permitted Discretion, believes to be doubtful by reason of the Account
Debtor’s financial condition,

 

(l)                                      Accounts that are not subject to a
valid and perfected first priority Agent’s Lien,

 

(m)                              Accounts with respect to which (i) the goods
giving rise to such Account have not been shipped and billed to the Account
Debtor, or (ii) the services giving rise to such Account have not been performed
and billed to the Account Debtor,

 

(n)                                  [intentionally omitted],

 

(o)                                  [intentionally omitted],

 

Schedule 1.1 - 14

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(p)           Accounts with respect to which the Account Debtor is a Sanctioned
Person or Sanctioned Entity,

 

(q)           Accounts that represent the right to receive progress payments or
other advance billings that are due prior to the completion of performance by
the applicable Borrower of the subject contract for goods or services, or

 

(r)            Accounts evidenced by a judgment, instrument or chattel paper.

 

“Eligible Transferee” means (a) a commercial bank organized under the laws of
the United States, or any state thereof, and having total assets in excess of
$250,000,000, (b) a commercial bank organized under the laws of any other
country which is a member of the Organization for Economic Cooperation and
Development or a political subdivision of any such country and which has total
assets in excess of $250,000,000, provided that such bank is acting through a
branch or agency located in the United States, (c) a finance company, insurance
company, or other financial institution or fund that is engaged in making,
purchasing, or otherwise investing in commercial loans in the ordinary course of
its business and having (together with its Affiliates) total assets in excess of
$250,000,000, (d) any Affiliate (other than individuals) of a pre-existing
lender, (e) so long as no Event of Default has occurred and is continuing, any
other Person approved by Agent and Borrowers (such approval by Borrowers not to
be unreasonably withheld, conditioned or delayed), and (f) during the
continuation of an Event of Default, any other person approved by Agent.

 

“Eligible U.S. Accounts” means those Accounts created and owned by a U.S.
Borrower in the ordinary course of its business, that arise out of such U.S.
Borrower’s sale of goods or rendition of services, that comply with each of the
representations and warranties respecting Eligible Accounts made in the Loan
Documents, and that are not excluded as ineligible by virtue of one or more of
the excluding criteria set forth below; provided, however, that such criteria
may be revised from time to time by Agent in Agent’s Permitted Discretion to
address the results of any audit performed by Agent from time to time after the
Closing Date.  In determining the amount to be included, U.S. Eligible Accounts
shall be calculated net of customer deposits and unapplied cash.  U.S. Eligible
Accounts shall not include the following:

 

(a)           Accounts that the Account Debtor has failed to pay within 90 days
of the original invoice date therefor,

 

(b)           Accounts owed by an Account Debtor (or its Affiliates) where 50%
or more of all Accounts owed by that Account Debtor (or its Affiliates) are
deemed ineligible under clause (a) above,

 

(c)            Accounts with respect to which the Account Debtor is an Affiliate
of any U.S. Borrower or an officer, director, employee or agent of any U.S.
Borrower or any Affiliate of any U.S. Borrower,

 

(d)           Accounts arising in a transaction wherein goods are placed on
consignment or are sold pursuant to a guaranteed sale, a sale or return, a sale
on approval, a bill and hold, or any other terms by reason of which the payment
by the Account Debtor may be conditional,

 

(e)            Accounts that are not payable in Dollars, Canadian Dollars,
Euros, Australian dollars (solely with respect to Accounts payable in Australian
dollars, to the extent permitted by Agent in its Permitted Discretion after
Agent’s review of such Accounts and, if permitted, shall not exceed $5,000,000)
or British pounds,

 

(f)            Accounts with respect to which the Account Debtor either (i) does
not maintain its chief executive office in the United States or Canada or
(ii) is not organized under the laws of the United States, any state thereof or
Canada or any province thereof; provided, however, the provisions of this clause
(f) shall not result in such Accounts being deemed ineligible if (A) either
(1) such Account is supported by an

 

Schedule 1.1 - 15

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irrevocable letter of credit reasonably satisfactory to Agent (as to form,
substance, and issuer or domestic confirming bank) that has been delivered to
Agent and is directly drawable by Agent, or (2) such Account is covered by
credit insurance in form, substance, and amount, and by an insurer, reasonably
satisfactory to Agent, (B) such Account Debtor’s direct or indirect parent
entity (1) is an Account Debtor of a Borrowing Base Party, (2) maintains its
chief executive office in the United States or Canada, (3) is organized under
the laws of the United States, any state thereof or Canada or any province
thereof and (4) has guaranteed or is otherwise liable for such Account Debtor’s
payment of such Account, or (C) with respect to the Accounts of any U.S.
Borrower organized under the laws of the Netherlands, such Account Debtor is
located in a member state of the European Community (other than Denmark) and
either (1) the governing law and the jurisdiction clause set forth in the
contract which gave rise to such Account is Netherlands law and the Dutch
competent court, respectively or (2) Agent has received a legal opinion from
counsel in the country in which such Account Debtor is located (which such
counsel and such opinion shall be acceptable to Agent in its Permitted
Discretion) that Agent has a perfected first priority security interest in such
Account enforceable in the country in which such Account Debtor is located
and/or such relevant country in which such Account Debtor is located would
enforce a judgment against such Account Debtor which is obtained in the
governing law jurisdiction set forth in the contract which gave rise to such
Account,

 

(g)            Accounts (i) with respect to which the Account Debtor is (A) the
United States or any department, agency, or instrumentality of the United States
(exclusive, however, of Accounts with respect to which the applicable U.S.
Borrower has complied, to the satisfaction of Agent in its Permitted Discretion,
with the Assignment of Claims Act, 31 USC §3727) or (B) any state of the United
States or any department, agency or instrumentality of such state (exclusive,
however, of Accounts with respect to which the applicable U.S. Borrower has
complied with any comparable assignment of claims law in such state), (ii) to
which the Financial Administration Act (Canada) applies unless the applicable
U.S. Borrower has complied, to the satisfaction of Agent in its Permitted
Discretion, with all requirements or proceedings applicable to assignments of
such Accounts under such Act or (iii) with respect to which the Account Debtor
is the government of any foreign country or sovereign state (other than Canada),
or of any state, province, municipality, or other political subdivision thereof,
or of any department, agency or other instrumentality thereof or corporation or
company wholly-owned by any of the foregoing, unless (A) the Account is
supported by an irrevocable letter of credit reasonably satisfactory to Agent
(as to form, substance, and issuer or domestic confirming bank) that has been
delivered to Agent and is directly drawable by Agent, or (B) the Account is
covered by credit insurance in form, substance, and amount, and by an insurer,
reasonably satisfactory to Agent,

 

(h)           Accounts with respect to which the Account Debtor is a creditor of
any Borrowing Base Party, or, with respect to any Accounts owing to any other
Borrowing Base Party, has, may have or has asserted or may assert, a right of
setoff, or has disputed its obligation to pay all or any portion of the Account,
to the extent of such claim, right of setoff, or dispute,

 

(i)             Accounts with respect to an Account Debtor whose total
obligations owing to the Borrowing Base Parties exceed 10% (or, with respect to
any Account Debtor having an investment grade credit rating, such percentage in
excess of 10% as Agent may allow in its Permitted Discretion, it being
understood and agreed that, as of the Closing Date, such percentage is 30% with
respect to Dell, HP, Microsoft and AT&T), each such percentage, as applied to a
particular Account Debtor, being subject to reduction by Agent in its Permitted
Discretion if the creditworthiness of such Account Debtor deteriorates, of all
Eligible Accounts, to the extent of the obligations owing by such Account Debtor
in excess of such percentage; provided, however, that, in each case, the amount
of Eligible U.S. Accounts that are excluded because they exceed the foregoing
percentage shall be determined by Agent based on all of the otherwise Eligible
Accounts prior to giving effect to any eliminations based upon the foregoing
concentration limit,

 

(j)            Accounts with respect to which the Account Debtor is subject to
an Insolvency Proceeding, is not Solvent, has gone out of business, or as to
which any U.S. Borrower has received notice of

 

Schedule 1.1 - 16

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an imminent Insolvency Proceeding or a material impairment of the financial
condition of such Account Debtor,

 

(k)           Accounts, the collection of which, Agent, in its Permitted
Discretion, believes to be doubtful by reason of the Account Debtor’s financial
condition,

 

(l)             Accounts that are not subject to a valid and perfected first
priority Agent’s Lien,

 

(m)          Accounts with respect to which (i) the goods giving rise to such
Account have not been shipped and billed to the Account Debtor, or (ii) the
services giving rise to such Account have not been performed and billed to the
Account Debtor,

 

(n)           Accounts with respect to which the Account Debtor is a Sanctioned
Person or Sanctioned Entity,

 

(o)           Accounts that represent the right to receive progress payments or
other advance billings that are due prior to the completion of performance by
the applicable U.S. Borrower of the subject contract for goods or services, or

 

(p)           Accounts evidenced by a judgment, instrument or chattel paper.

 

“Employee Benefit and Savings Plans” has the meaning given to it in Section 4.24
of the Agreement.

 

“Environmental Action” means any written complaint, summons, citation, notice,
directive, order, claim, action, litigation, investigation, judicial or
administrative proceeding, judgment, letter, or other written communication from
any Governmental Authority, or any third party, involving a violation or alleged
violation of Environmental Laws or involving releases of Hazardous Materials
(a) from or in relation to any assets, properties, or businesses of any Loan
Party, any Subsidiary of a Loan Party, or any of their predecessors in interest,
(b) from adjoining properties or businesses, or (c) from or onto any facilities
which received Hazardous Materials generated by any Loan Party, any Subsidiary
of a Loan Party, or any of their predecessors in interest.

 

“Environmental Law” means any applicable federal, state, provincial,
territorial, foreign, municipal or local statute, law, by-law, rule, regulation,
ordinance, code or rule or principle of common law or equity now or hereafter in
effect and in each case as amended, or any judicial or administrative
interpretation thereof, including any judicial or administrative ruling or
order, consent decree or judgment, in each case, to the extent binding on any
Loan Party or Subsidiary thereof, relating to the environment, the effect of the
environment on employee health, or Hazardous Materials, in each case as amended
from time to time.

 

“Environmental Liabilities” means all liabilities, monetary obligations, losses,
damages, costs and expenses (including all reasonable fees, disbursements and
expenses of counsel, experts, or consultants, and costs of investigation and
feasibility studies), fines, penalties, sanctions, and interest incurred as a
result of any claim, complaint, summons, citation, notice, directive, order,
action, litigation, investigation, judicial or administrative proceeding,
judgment or demand, or Remedial Action required, by any Governmental Authority
or any third party, and which relate to any Environmental Action.

 

“Environmental Lien” means any Lien in favor of any Governmental Authority for
Environmental Liabilities or otherwise arising under any Environmental Law.

 

“Equipment” means equipment (as that term is defined in the Code).

 

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended,
and any successor statute thereto.

 

Schedule 1.1 - 17

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“ERISA Affiliate” with respect to a Loan Party or any of its Subsidiaries means
any Person who is treated as a single employer together with such Loan Party or
Subsidiary under IRC Section 414(b), 414(c), 414(m) or 414(o).

 

“eTelecare AZ” means Stream Global Services - AZ, Inc. (formerly known as
eTelecare Global Solutions - AZ, Inc.), an Arizona corporation.

 

“eTelecare Clark” means eTelecare Clark Services, Inc., a Philippines
corporation.

 

“eTelecare Philippines” means eTelecare Global Solutions, Inc., a Philippines
corporation.

 

“eTelecare US” means Stream Global Services - US, Inc. (formerly known as
eTelecare Global Solutions - US, Inc.), a Delaware corporation.

 

“Euro” or “EUR” means the single currency introduced in the third stage of
economic and monetary union pursuant to the treaty establishing the European
Union, as amended from time to time.

 

“Event of Default” has the meaning specified therefor in Section 8 of the
Agreement.

 

“Excess Availability” means, as of any date of determination, the amount equal
to Availability minus the aggregate amount, if any, of all trade payables of the
Borrowers and their respective Subsidiaries aged in excess of historical levels
with respect thereto (to the extent not subject to a Permitted Protest) and all
book overdrafts of the Borrowers and their respective Subsidiaries in excess of
historical practices with respect thereto, in each case as determined by Agent
in its Permitted Discretion.

 

“Exchange Act” means the Securities Exchange Act of 1934, as in effect from time
to time.

 

“Exchange Rate” means and refers to the nominal rate of exchange (vis-à-vis
Dollars) for a currency other than Dollars published in The Wall Street Journal
(Eastern Edition) on the date of determination (which shall be a Business Day on
which The Wall Street Journal (Eastern Edition) is published), expressed as the
number of units of such other currency per one Dollar.

 

“Fee Letters” means the Agent’s Fee Letter and the Lenders’ Fee Letter.

 

“Federal Funds Rate” means, for any period, a fluctuating interest rate per
annum equal to, for each day during such period, the weighted average of the
rates on overnight Federal funds transactions with members of the Federal
Reserve System arranged by Federal funds brokers, as published on the next
succeeding Business Day by the Federal Reserve Bank of New York, or, if such
rate is not so published for any day which is a Business Day, the average of the
quotations for such day on such transactions received by Agent from three
Federal funds brokers of recognized standing selected by it.

 

“Financial Covenant Period” means a period which shall (a) commence on any date
(the “Commencement Date”) on which Excess Availability as of such date is less
than 20% of the Maximum Revolver Amount and (b) continue until the day on which
Excess Availability on each day during a period of 30 consecutive days following
the Commencement Date has been greater than or equal to 20% of the Maximum
Revolver Amount.

 

“First Amendment” means that certain First Amendment to Credit Agreement, dated
as of June 3, 2011, by and among the Loan Parties, the Required Lenders party
thereto and Agent.

 

“Fixed Charge Coverage Ratio” means, with respect to Parent and its Subsidiaries
on a consolidated basis for any period, the ratio of (i) Consolidated EBITDA for
such period minus Capital Expenditures made

 

Schedule 1.1 - 18

--------------------------------------------------------------------------------

 

(to the extent not already incurred in a prior period) or incurred during such
period, to (ii) Fixed Charges for such period.

 

“Fixed Charges” means, with respect to any fiscal period and with respect to
Parent and its Subsidiaries determined on a consolidated basis in accordance
with GAAP, the sum, without duplication, of (a) Interest Expense accrued (other
than interest paid-in-kind, amortization of financing fees, and other non-cash
Interest Expense) during such period, (b) principal payments in respect of
Indebtedness that are paid or required to be paid during such period (other than
(i) the scheduled repayment of the Advances on the Maturity Date, (ii) any
principal payments made during such period in connection with any Refinancing
Indebtedness and (iii) any principal payments made during such period to retire
Indebtedness to the extent such payments are made with the proceeds of a new
equity issuance by, or capital contribution to, Parent, in each case pursuant to
this clause (iii), on or after the Third Amendment Effective Date and (c) all
federal, state, and local income taxes paid in cash during such period.

 

“Foreign Administrative Borrower” has the meaning specified therefor in
Section 17.13 of the Agreement.

 

“Foreign Advances” has the meaning specified therefor in Section 2.1(a)(ii) of
the Agreement.

 

“Foreign Borrowers” means, collectively, (a) SGS BV, (b) Stream Service BV and
(c) on and after the Canadian Closing Date, Stream Canada, in each case together
with their respective permitted successors and assigns and each, individually, a
“Foreign Borrower”.

 

“Foreign Borrowing Base” means, as of any date of determination, the result of:

 

(a)           85% of the face amount of Eligible Foreign Accounts, less the
amount, if any, of the Dilution Reserve in respect thereof, plus

 

(b)           the least of:

 

(i)           75% of the face amount of Unbilled Eligible Foreign Accounts, less
the amount, if any, of the Dilution Reserve in respect thereof,

 

(ii)          $60,000,000 less the amount of Unbilled Eligible U.S. Accounts,
and

 

(iii)         with respect to each Foreign Borrowing Base Party, the amount
determined pursuant to clause (a) above with respect to the Eligible Foreign
Accounts of such Foreign Borrowing Base Party, minus

 

(c)            the sum of (i) the Bank Product Reserve, and (ii) the aggregate
amount of reserves established by Agent in its Permitted Discretion under
Section 2.1(c) of the Agreement with respect to the Foreign Borrowing Base.

 

“Foreign Borrowing Base Parties” means, collectively, (a) the Foreign Borrowers
and (b) on and after the Stream Europe Closing Date, Stream Europe.

 

“Foreign Designated Account” means the Deposit Account of Foreign Administrative
Borrower identified on Schedule D-1.

 

“Foreign Designated Account Bank” has the meaning specified therefor on Schedule
D-1.

 

“Foreign Guaranty” means, individually and collectively, the Canadian Guarantee,
the Stream Europe Debenture, and the Dutch Guaranty.

 

Schedule 1.1 - 19

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“Foreign Lender” means any Lender or Participant that is not a United States
person within the meaning of IRC section 7701(a)(30).

 

“Foreign Letter of Credit” means an letter of credit issued by Issuing Lender or
a letter of credit issued by Underlying Issuer, as the context requires,
pursuant to a request by Foreign Administrative Borrower.

 

“Foreign Letter of Credit Collateralization” means either (a) providing cash
collateral (pursuant to documentation reasonably satisfactory to Agent,
including provisions that specify that the Letter of Credit fee and all usage
charges set forth in the Agreement will continue to accrue while the Letters of
Credit are outstanding) to be held by Agent for the benefit of those Lenders
with a Revolver Commitment in an amount equal to the sum of (i) 105% of the then
existing Foreign Letter of Credit Usage with respect to Letters of Credit
denominated in Dollars and (ii) 115% of the remaining amount of Foreign Letter
of Credit Usage, (b) causing the Foreign Letters of Credit to be returned to the
Issuing Lender, or (c) providing Agent with a standby letter of credit, in form
and substance reasonably satisfactory to Agent, from a commercial bank
acceptable to Agent (in its sole discretion) in an amount equal to the sum of
(i) 105% of the then existing Foreign Letter of Credit Usage with respect to
Letters of Credit denominated in Dollars and (ii) 115% of the remaining amount
of Foreign Letter of Credit Usage (it being understood that the Letter of Credit
fee and all usage charges set forth in the Agreement will continue to accrue
while the Letters of Credit are outstanding and that any such fees that accrue
must be an amount that can be drawn under any such standby letter of credit).

 

“Foreign Letter of Credit Usage” means, as of any date of determination, the
aggregate undrawn amount of all outstanding Foreign Letters of Credit.

 

“Foreign Loan Account” has the meaning specified therefor in Section 2.9 of the
Agreement.

 

“Foreign Loan Party” means any Foreign Borrower and any Guarantor of the Foreign
Obligations.

 

“Foreign Maximum Revolver Amount” means, as of any date of determination, the
lesser of (a) $60,000,000, as such amount may be decreased pursuant to
Section 2.4(c) of the Agreement and (b) the Maximum Revolver Amount less the
U.S. Revolver Usage as of such date of determination.

 

“Foreign Obligations” means (a) all loans, Advances, debts, principal, interest
(including any interest that accrues after the commencement of an Insolvency
Proceeding, regardless of whether allowed or allowable in whole or in part as a
claim in any such Insolvency Proceeding), contingent reimbursement or
indemnification obligations with respect to Reimbursement Undertaking or with
respect to Letters of Credit, premiums, liabilities (including all amounts
charged to the Loan Account pursuant to the Agreement), obligations (including
indemnification obligations and obligations in respect of any guarantee of other
Foreign Obligations), fees (including the fees provided for in the Fee Letters),
Lender Group Expenses (including any fees or expenses that accrue after the
commencement of an Insolvency Proceeding, regardless of whether allowed or
allowable in whole or in part as a claim in any such Insolvency Proceeding),
guaranties, covenants, and duties of any kind and description owing by any
Foreign Borrower to the Lender Group, in each case, pursuant to, in connection
with or evidenced by the Loan Documents and irrespective of whether for the
payment of money, whether direct or indirect, absolute or contingent, due or to
become due, now existing or hereafter arising, and including all interest not
paid when due and all other expenses or other amounts that any Foreign Borrower
is required to pay or reimburse pursuant to or in connection with the Loan
Documents (by law or otherwise), and (b) all Bank Product Obligations owing by a
Foreign Borrower, in each case, other than the Parallel Debt Foreign.  Any
reference in the Agreement or in the Loan Documents to the Foreign Obligations
shall include all or any portion thereof and any extensions, modifications,
renewals, or alterations thereof, both prior and subsequent to any Insolvency
Proceeding.

 

“Foreign Revolver Usage” means, as of any date of determination, the sum of
(a) the amount of outstanding Foreign Advances, plus (b) the amount of the
Foreign Letter of Credit Usage.

 

Schedule 1.1 - 20

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“Foreign Security Agreement” means, individually and collectively, the Canadian
Security Agreement, the Dutch Security Agreements, and the Stream Europe
Debenture.

 

“Funding Date” means the date on which a Borrowing occurs.

 

“Funding Losses” has the meaning specified therefor in Section 2.12(b)(2) of the
Agreement.

 

“GAAP” means generally accepted accounting principles as in effect from time to
time in the United States, consistently applied.

 

“Going Private Transaction” means the merger of Stream Global Services, Inc.
with and into SGS Acquisition, Inc. and the subsequent deregistration of the
shares of common stock of Stream Global Services, Inc. pursuant to a Form 15
filed with the SEC on May 7, 2012.

 

“Governing Documents” means, with respect to any Person, the certificate or
articles of incorporation, by-laws, or other organizational documents of such
Person.

 

“Governmental Authority” means any nation or government, any federal, state,
provincial, local, territorial, municipal, other political subdivision thereof,
or other governmental or administrative body, instrumentality, board, bureau,
commission, department, ministry or agency or any court, tribunal,
administrative hearing body, arbitration panel, commission, or other similar
dispute-resolving panel or body.

 

“Guarantors” means (a) with respect to the Obligations, each U.S. Borrower,
(b) with respect to the Foreign Obligations, each Foreign Borrower, and (c) each
other Person that becomes a guarantor after the Closing Date pursuant to
Sections 3.7, 3.9 or 5.11 of the Agreement, and “Guarantor” means any one of
them; provided, that, for all purposes under the Agreement and each other Loan
Document, Stream Europe shall not be considered a Guarantor under the Agreement
or any other Loan Document until the Stream Europe Closing Date.

 

“Guaranty” means, collectively, (a) that certain general continuing guaranty,
dated as of even date with the Agreement, executed and delivered by each extant
Guarantor in favor of Agent, for the benefit of the Lender Group and the Bank
Product Providers, in form and substance reasonably satisfactory to Agent,
(b) each Foreign Guaranty and (c) each other guaranty provided to Agent for the
benefit of the Lender Group and the Bank Product Providers with respect to any
of the Obligations.

 

“Hazardous Materials” means (a) substances that are defined or listed in, or
otherwise classified pursuant to Environmental Laws as “hazardous substances,”
“hazardous materials,” “hazardous wastes,” “wastes,” “toxic substances,”
“contaminants,” “pollutants” or any other formulation intended to define, list,
or classify substances by reason of deleterious properties such as ignitability,
corrosivity, reactivity, carcinogenicity, reproductive toxicity, or “EP
toxicity”, (b) oil, petroleum, or petroleum derived substances, natural gas,
natural gas liquids, synthetic gas, drilling fluids, produced waters, and other
wastes associated with the exploration, development, or production of crude oil,
natural gas, or geothermal resources, (c) any flammable substances or explosives
or any radioactive materials, and (d) lead paint, asbestos in any form or
electrical equipment that contains any oil or dielectric fluid containing levels
of polychlorinated biphenyls in excess of 50 parts per million.

 

“Hedge Agreement” means any and all agreements or documents now existing or
hereafter entered into by Parent or any of its Subsidiaries that provide for an
interest rate, credit, commodity or equity swap, cap, floor, collar, forward
foreign exchange transaction, currency swap, cross currency rate swap, currency
option, or any combination of, or option with respect to, these or similar
transactions, for the purpose of hedging Parent’s or any of its Subsidiaries’
exposure to fluctuations in interest or exchange rates, loan, credit exchange,
security, or currency valuations or commodity prices.

 

Schedule 1.1 - 21

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“Holdout Lender” has the meaning specified therefor in Section 14.2(a) of the
Agreement.

 

“HP” means Hewlett-Packard Company and its Affiliates.

 

“Indebtedness” means (a) all obligations for borrowed money, (b) all obligations
evidenced by bonds, debentures, notes, or other similar instruments and all
reimbursement or other obligations in respect of letters of credit, bankers
acceptances, or other financial products, (c) all obligations as a lessee under
Capital Leases, (d) all obligations or liabilities of others secured by a Lien
on any asset of such Person, irrespective of whether such obligation or
liability is assumed, (e) all obligations to pay the deferred purchase price of
assets (other than trade payables incurred in the ordinary course of business
and repayable in accordance with customary trade practices), (f) all obligations
owing under Hedge Agreements (which amount shall be calculated based on the
amount that would be payable by such Person if the Hedge Agreement were
terminated on the date of determination), (g) any Prohibited Preferred Stock,
and (h) any obligation guaranteeing or intended to guarantee (whether directly
or indirectly guaranteed, endorsed, co-made, discounted, or sold with recourse)
any obligation of any other Person that constitutes Indebtedness under any of
clauses (a) through (g) above.  For purposes of this definition, (i) the amount
of any Indebtedness represented by a guaranty or other similar instrument shall
be the lesser of the principal amount of the obligations guaranteed and still
outstanding and the maximum amount for which the guaranteeing Person may be
liable pursuant to the terms of the instrument embodying such Indebtedness, and
(ii) the amount of any Indebtedness described in clause (d) above shall be the
lower of the amount of the obligation and the fair market value of the assets of
such Person securing such obligation.

 

“Indemnified Liabilities” has the meaning specified therefor in Section 10.3 of
the Agreement.

 

“Indemnified Person” has the meaning specified therefor in Section 10.3 of the
Agreement.

 

“Indenture” means the Indenture, dated as of October 1, 2009, by and among
Parent, Parent’s Subsidiaries from time to time signatory thereto as
“Guarantors”, Wells Fargo Bank, National Association, as trustee and the
Collateral Trustee.

 

“Indenture Documents” means the Indenture, the Senior Secured Notes and all
documents, agreements, instruments and certificates from time to time entered
into in connection therewith, as the same may be amended, restated, replaced or
refinanced (in whole or in part), subject to the terms of the Intercreditor
Agreement.

 

“Insolvency Proceeding” means any case or proceeding (including the filing of
any notice of intention, petition or application in respect thereof), procedure
or steps consented to, taken or commenced by or against any Person in respect of
such Person or any property of such Person under any provision of the Bankruptcy
Code, the BIA, the CCAA, the Insolvency (Northern Ireland) Order 1989, the
Insolvency Act 1986 (Northern Ireland), the Faillissementswet of the
Netherlands, as amended from time to time, or under any other state, provincial,
federal or foreign bankruptcy, insolvency or corporate rehabilitation law or
similar law of any jurisdiction, including proceedings, procedures or steps for
the appointment of a receiver, trustee or administrator, or to effect a
composition of extension of time to pay its debts or any alteration or
adjustment of any provision of its debts to obtain such or similar relief, or
any other act constituting or amounting to, winding-up, dissolution or
liquidation of that Person, admissions, judicial or otherwise of its inability
to pay its debts as they fall due, suspensions of payments of any of its debts,
commencement of negotiations with any of its creditors with a view to obtaining
relief, assignments for the benefit of creditors, formal or informal moratoria,
compositions, extensions generally with creditors, or proceedings seeking
reorganization, arrangement, stay, liquidation, receivership, compromise or
other similar relief.

 

“Intercompany Subordination Agreement” means an intercompany subordination
agreement, dated as of even date with the Agreement, executed and delivered by
each Loan Party, each of their respective Subsidiaries, and Agent, the form and
substance of which is reasonably satisfactory to Agent.

 

Schedule 1.1 - 22

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“Intercreditor Agreement” has the meaning specified therefor in Section 17.15 of
the Agreement.

 

“Interest Expense” means, for any period, the aggregate of the interest expense
of Parent for such period, determined on a consolidated basis in accordance with
GAAP.

 

“Interest Period” means, with respect to each LIBOR Rate Loan, a period
commencing on the date of the making of such LIBOR Rate Loan (or the
continuation of a LIBOR Rate Loan or the conversion of a Base Rate Loan to a
LIBOR Rate Loan) and ending 1, 2, or 3 months thereafter; provided, however,
that (a) interest shall accrue at the applicable rate based upon the LIBOR Rate
from and including the first day of each Interest Period to, but excluding, the
day on which any Interest Period expires, (b) any Interest Period that would end
on a day that is not a Business Day shall be extended to the next succeeding
Business Day unless such Business Day falls in another calendar month, in which
case such Interest Period shall end on the next preceding Business Day, (c) with
respect to an Interest Period that begins on the last Business Day of a calendar
month (or on a day for which there is no numerically corresponding day in the
calendar month at the end of such Interest Period), the Interest Period shall
end on the last Business Day of the calendar month that is 1, 2, or 3 months
after the date on which the Interest Period began, as applicable, and (d) the
Borrowers may not elect an Interest Period which will end after the Maturity
Date.

 

“International Plan” means any defined benefit plan, as defined in Section 3(35)
of ERISA, whether or not subject to ERISA, and each other benefit plan or
arrangement for which a fund or pool of assets is required pursuant to the terms
thereof or pursuant to Applicable Law, which any Loan Party or any Subsidiary of
a Loan Party maintains, contributes to, has an obligation to contribute to or
has any liability, whether actual or contingent, and which is maintained outside
the United States or for persons substantially all of whom are nonresident
aliens.

 

“Inventory” means inventory (as that term is defined in the Code).

 

“Investment” means, with respect to any Person, any investment by such Person in
any other Person (including Affiliates) in the form of loans, guarantees,
advances, capital contributions (excluding (a) commission, travel, and similar
advances to officers and employees of such Person made in the ordinary course of
business, and (b) bona fide Accounts arising in the ordinary course of
business), or acquisitions of Indebtedness, Stock, or all or substantially all
of the assets of such other Person (or of any division or business line of such
other Person), and any other items that are or would be classified as
investments on a balance sheet prepared in accordance with GAAP.  The amount of
any Investment shall be the original cost of such Investment plus the cost of
all additions thereto, provided that the amount of any Investment shall be
reduced by the amount of all cash payments received with respect thereto,
whether as principal, interest, dividends, repayments or otherwise.  For the
avoidance of doubt, the repayment, repurchase or acquisition by Parent or any of
its Subsidiaries of its own Stock or other securities as permitted by
Section 6.9 of the Agreement is not an Investment.

 

“IRC” means the Internal Revenue Code of 1986, as in effect from time to time.

 

“Issuing Lender” means WFF or any other Lender that, at the request of a
Borrower and with the consent of Agent, agrees, in such Lender’s sole
discretion, to become an Issuing Lender for the purpose of issuing Letters of
Credit or Reimbursement Undertakings pursuant to Section 2.11 of the Agreement.

 

“Lender” and “Lenders” have the respective meanings set forth in the preamble to
the Agreement, includes the Issuing Lender, and shall include any other Person
made a party to the Agreement pursuant to the provisions of Section 13.1 of the
Agreement.

 

“Lender Group” means each of the Lenders (including the Issuing Lender) and
Agent, or any one or more of them.

 

Schedule 1.1 - 23

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“Lender Group Expenses” means all (a) costs or expenses (including taxes, and
insurance premiums) required to be paid by Parent and its Subsidiary thereof
under any of the Loan Documents that are paid, advanced, or incurred by any
member of the Lender Group, (b) out-of-pocket fees or charges paid or incurred
by Agent in connection with any member of the Lender Group’s transactions with
the Parent and its Subsidiaries under any of the Loan Documents, including, fees
or charges for photocopying, notarization, couriers and messengers,
telecommunication, public record searches (including tax lien, litigation, and
UCC and PPSA searches and including searches with the patent and trademark
office, the copyright office, or the department of motor vehicles), filing,
recording, publication, appraisal (including periodic collateral appraisals or
business valuations to the extent of the fees and charges (and up to the amount
of any limitation) contained in the Agreement or any Fee Letter), real estate
surveys, real estate title policies and endorsements, and environmental audits
or assessments, (c) out-of-pocket costs and expenses incurred by Agent in the
disbursement of funds to Borrowers or other members of the Lender Group (by wire
transfer or otherwise), (d) out-of-pocket charges paid or incurred by Agent
resulting from the dishonor of checks payable by or to any Loan Party,
(e) reasonable out-of-pocket costs and expenses paid or incurred by any member
of the Lender Group to correct any default or enforce any provision of the Loan
Documents, or during the continuance of an Event of Default, in gaining
possession of, maintaining, handling, preserving, storing, shipping, selling,
preparing for sale, or advertising to sell the Collateral, or any portion
thereof, irrespective of whether a sale is consummated, (f) reasonable
out-of-pocket audit fees and expenses (including travel, meals, and lodging) of
Agent related to any inspections or audits to the extent of the fees and charges
(and up to the amount of any limitation) contained in the Agreement or any Fee
Letter, (g) reasonable out-of-pocket costs and expenses of third party claims or
any other suit paid or incurred by any member of the Lender Group in enforcing
or defending the Loan Documents or in connection with the transactions
contemplated by the Loan Documents or any member of the Lender Group’s
relationship with the Loan Parties or any of their respective Subsidiaries,
(h) Agent’s and each Lender’s reasonable costs and expenses (including
reasonable attorneys fees) incurred in advising, structuring, drafting,
reviewing, administering (including travel, meals, and lodging), syndicating, or
amending the Loan Documents, and (i) Agent’s and each Lender’s reasonable costs
and expenses (including reasonable attorneys, accountants, consultants, and
other advisors fees and expenses) incurred in terminating, enforcing (including
attorneys, accountants, consultants, and other advisors fees and expenses
incurred in connection with a “workout,” a “restructuring,” or an Insolvency
Proceeding concerning any Loan Party or Subsidiary thereof or in exercising
rights or remedies under the Loan Documents), or defending the Loan Documents,
irrespective of whether suit is brought, or in taking any Remedial Action
concerning the Collateral.

 

“Lender Group Representatives” has the meaning specified therefor in
Section 17.9 of the Agreement.

 

“Lender-Related Person” means, with respect to any Lender, such Lender, together
with such Lender’s Affiliates, officers, partners, directors, employees,
attorneys, and agents.

 

“Lenders’ Fee Letter” means that certain fee letter, dated as of even date with
the Agreement, among the U.S. Borrowers, Agent and the Lenders in form and
substance reasonably satisfactory to Agent.

 

“Letter of Credit” means a Foreign Letter of Credit or a U.S. Letter of Credit,
as the context requires.

 

“Letter of Credit Collateralization” means either Foreign Letter of Credit
Collateralization or U.S. Letter of Credit Collateralization.

 

“Letter of Credit Disbursement” means a payment made by Issuing Lender or
Underlying Issuer pursuant to a Letter of Credit.

 

“Letter of Credit Usage” means, as of any date of determination, the aggregate
undrawn amount of all outstanding Letters of Credit.

 

“LIBOR Deadline” has the meaning specified therefor in Section 2.12(b)(i) of the
Agreement.

 

Schedule 1.1 - 24

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“LIBOR Notice” means a written notice in the form of Exhibit L-1.

 

“LIBOR Option” has the meaning specified therefor in Section 2.12(a) of the
Agreement.

 

“LIBOR Rate” means, for each Interest Period for each LIBOR Rate Loan, the rate
per annum determined by Agent by dividing (a) the Base LIBOR Rate for such
Interest Period, by (b) 100% minus the Reserve Percentage.  The LIBOR Rate shall
be adjusted on and as of the effective day of any change in the Reserve
Percentage.

 

“LIBOR Rate Loan” means each portion of an Advance that bears interest at a rate
determined by reference to the LIBOR Rate.

 

“LIBOR Rate Margin” means, as of any date of determination (with respect to any
portion of the outstanding Advances on such date that is a LIBOR Rate Loan), the
applicable margin set forth in the following table that corresponds to the most
recent Average Daily Net Availability; provided, however, that for the period
from the Closing Date through the first day of the next quarter immediately
following the Closing Date, the LIBOR Rate Margin shall be at the margin in the
row styled “Level I”:

 

Level

 

Average Daily Net Availability

 

LIBOR Rate Margin

 

 

 

 

 

I

 

If greater than or equal to $66,667,000

 

2.25 percentage points

 

 

 

 

 

II

 

If less than $66,667,000, but greater than or equal to $33,333,333

 

2.50 percentage points

 

 

 

 

 

III

 

If less than $33,333,333

 

2.75 percentage points

 

Except as set forth in the foregoing proviso, the LIBOR Rate Margin shall be
based upon the most recent Average Daily Net Availability, which will be
calculated by Agent as of the end of each fiscal quarter.  The LIBOR Rate Margin
shall be re-determined quarterly by Agent and any change to the LIBOR Rate
Margin based on the Average Daily Net Availability as of the end of any fiscal
quarter shall be effective as of the first day of the immediately following
fiscal quarter beginning with the fiscal quarter immediately following the
Closing Date.

 

“Lien” means any mortgage, deed of trust, pledge, hypothecation, assignment,
charge, deposit arrangement, encumbrance, easement, lien (statutory or other),
security interest, or other security arrangement and any other preference,
priority, or preferential arrangement of any kind or nature whatsoever,
including any conditional sale contract or other title retention agreement, any
lease or license, restrictions, development or other agreements, rights of way,
easements, title defects and other adverse claims or interests, options to
acquire and rights of first refusal, the interest of a lessor under a Capital
Lease and any synthetic or other financing lease having substantially the same
economic effect as any of the foregoing.

 

“Loan Accounts” has the meaning specified therefor in Section 2.9 of the
Agreement.

 

“Loan Documents” means the Agreement, the Bank Product Agreements, any Borrowing
Base Certificate, the Controlled Account Agreements, the Control Agreements, the
Copyright Security Agreement, the Foreign Guaranty, the Foreign Security
Agreements, the Canadian Agreements, the Fee Letters, the Guaranty, the
Intercompany Subordination Agreement, the Letters of Credit, the Mortgages, the
Patent Security Agreement, the Security Agreement, the Trademark Security
Agreement, any note or notes executed by any Borrower in connection with the
Agreement and payable to any member of the Lender Group, any letter of credit
application entered into by Borrowers in connection with the Agreement, and any
other agreement or document entered into, now or in the future, by or at the
request of any Loan Party or Subsidiary

 

Schedule 1.1 - 25

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thereof and, or for the benefit of, Agent or any member of the Lender Group in
connection with the Agreement (including, without limitation, the agreements and
documents described on Schedules 3.7, 3.8 or 3.9).

 

“Loan Party” means any Borrower or any Guarantor.

 

“Margin Stock” as defined in Regulation U of the Board of Governors of the
Federal Reserve System as in effect from time to time.

 

“Material Adverse Change” means (a) a material adverse change in the business,
operations, results of operations, assets, liabilities or financial condition of
Parent and its Subsidiaries, taken as a whole, (b) a material impairment of any
Loan Party’s and its Subsidiaries’ ability to perform its obligations under the
Loan Documents to which it is a party or of the Lender Group’s ability to
enforce the Obligations or realize upon the Collateral, or (c) a material
impairment of the enforceability or priority of Agent’s Liens with respect to
the Collateral as a result of an action or failure to act on the part of any
Loan Party or Subsidiary thereof.

 

“Material Contract” means, with respect to any Person, (i) each contract or
agreement to which such Person is a party involving annual consideration payable
to or by such Person of $20,000,000 or more (other than purchase orders in the
ordinary course of the business of such Person and other than contracts that by
their terms may be terminated by such Person in the ordinary course of its
business upon less than 60 days’ notice without penalty or premium), (ii) each
contract or agreement (or series of related contracts or agreements), other than
the Loan Documents, governing or giving rise to Indebtedness (other than
intercompany Indebtedness) of $5,000,000 or more, and (iii) all other commercial
contracts or commercial agreements, the loss of which could reasonably be
expected to result in a Material Adverse Change; provided that for purposes of
this definition, in the case of any customer or commercial contract or agreement
that constitutes a Material Contract, only the master contract or agreement and
the exhibits thereto (and not any sub-contract, sub-agreement, statement of work
or work order in respect thereof or related thereto which does not provide that
it changes the terms of the master contract or agreement in a manner materially
adverse to the interests of the Lenders (it being understood and agreed that
ordinary course changes in the economic terms thereof are not materially adverse
to the interests of the Lenders)) shall, except for purposes of calculating the
amount of annual consideration payable to any Person, be deemed to constitute a
Material Contract.

 

“Maturity Date” has the meaning specified therefor in Section 3.3 of the
Agreement.

 

“Maximum Revolver Amount” means $125,000,000, as such amount may be decreased
from time to time pursuant to Section 2.4(c) of the Agreement.

 

“Microsoft” means Microsoft Corporation and its Affiliates.

 

“Moody’s” has the meaning specified therefor in the definition of Cash
Equivalents.

 

“Mortgages” means, individually and collectively, one or more mortgages, deeds
of trust, or deeds to secure debt, executed and delivered by any Loan Party in
favor of Agent, in form and substance reasonably satisfactory to Agent, that
encumber the Real Property Collateral.

 

“Multiemployer Plan” means a “multiemployer plan” (within the meaning of
Section 3(37) of ERISA) that is subject to Title I of ERISA.

 

“Obligations” means the U.S. Obligations and the Foreign Obligations.

 

“OFAC” means The Office of Foreign Assets Control of the U.S. Department of the
Treasury.

 

“Originating Lender” has the meaning specified therefor in Section 13.1(e) of
the Agreement.

 

Schedule 1.1 - 26

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“Overadvance” has the meaning specified therefor in Section 2.5 of the
Agreement.

 

“Parallel Debt Foreign” has the meaning specified therefor in
Section 2.15(a)(i) of the Agreement.

 

“Parallel Debt U.S.” has the meaning specified therefor in Section 2.15(b)(i) of
the Agreement.

 

“Parent” has the meaning specified therefor in the preamble to the Agreement.

 

“Participant” has the meaning specified therefor in Section 13.1(e) of the
Agreement.

 

“Participant Register” has the meaning set forth in Section 13.1(i) of the
Agreement.

 

“Patent Security Agreement” has the meaning specified therefor in the Security
Agreement.

 

“Patriot Act” has the meaning specified therefor in Section 4.18 of the
Agreement.

 

“Payoff Date” means the first date on which all of the Obligations are paid in
full and the Commitments of the Lenders are terminated.

 

“PCTFA” has the meaning set forth in Section 4.18 of the Agreement.

 

“Permitted Acquisition” means any Acquisition so long as:

 

(a)           no Default or Event of Default shall have occurred and be
continuing or would result from the consummation of the proposed Acquisition and
the proposed Acquisition is consensual,

 

(b)           no Indebtedness will be incurred, assumed, or would exist with
respect to Parent or any of its Subsidiaries as a result of such Acquisition,
other than Permitted Indebtedness and no Liens will be incurred, assumed, or
would exist with respect to the assets of Parent or any of its Subsidiaries as a
result or such Acquisition other than Permitted Liens,

 

(c)            Parent has provided Agent with written confirmation, supported by
reasonably detailed calculations, that on a pro forma basis created by adding
the historical combined financial statements of Parent (including the combined
financial statements of any other Person or assets that were the subject of a
prior Permitted Acquisition during the relevant period) to the historical
consolidated financial statements of the Person or assets to be acquired (or the
historical financial statements related to the assets to be acquired) pursuant
to the proposed Acquisition, Parent and its Subsidiaries would have had a Fixed
Charge Coverage Ratio of at least 1.1:1.0 as of the end of the 4 fiscal quarter
period ended immediately prior to the proposed date of consummation of such
proposed Acquisition; provided, however, that

 

(i)            compliance with the foregoing Fixed Charge Coverage Ratio test
shall not be required with respect to any otherwise Permitted Acquisition with
respect to which the aggregate purchase consideration payable in respect thereof
(including deferred payment obligations but excluding that portion paid with
cash proceeds of the issuance or sale of Stock of Parent which is not Prohibited
Preferred Stock or capital contributions to Parent or proceeds of Permitted
Indebtedness, and, for the avoidance of doubt, net of cash on the balance sheet
(to the extent such cash was included in the purchase consideration) of the
Person or assets being acquired immediately prior to the closing of such
Acquisition) does not exceed $10,000,000, and

 

(ii)           whenever a calculation is made on a pro forma basis pursuant to
this clause (c), the pro forma calculations shall be made in good faith by the
chief financial officer of Parent and certified in an officer’s certificate
delivered to Agent and may include:  (A) adjustments in respect of reductions in
costs that Parent reasonably determines are probable based upon specifically
identifiable actions to be taken prior to or within twelve months of the date of
the closing of the Acquisition so long as such adjustments and costs

 

Schedule 1.1 - 27

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included pursuant to this clause (A) do not exceed $5,000,000 in the aggregate
for all Permitted Acquisitions and (B) adjustments arising out of events which
are directly attributable to such proposed Acquisition, are factually
supportable, and are expected to have a continuing impact, in each case,
determined as if the combination had been accomplished at the beginning of the
relevant period with such eliminations and inclusions described in this clause
(B) only determined on a basis consistent with Article II of Regulation S-X
promulgated under the Securities Act and as interpreted by the staff of the SEC,

 

(d)           Parent has provided Agent with its due diligence package relative
to the proposed Acquisition, including forecasted balance sheets, profit and
loss statements, and cash flow statements of the Person or assets to be
acquired, all prepared on a basis consistent with such Person’s (or assets’)
historical financial statements, together with appropriate supporting details
and a statement of underlying assumptions for the 1 year period following the
date of the proposed Acquisition, on a quarter by quarter basis), in form and
substance (including as to scope and underlying assumptions) reasonably
satisfactory to Agent,

 

(e)            the Borrowers shall have Excess Availability plus Qualified Cash
in an amount equal to or greater than $40,000,000 immediately after giving
effect to the consummation of the proposed Acquisition (or $27,500,000 in the
case of the Stream Europe Acquisition),

 

(f)            if the purchase consideration payable in connection with such
Acquisition (including deferred payment obligations but excluding that portion
paid with cash proceeds of the issuance or sale of Stock of Parent which is not
Prohibited Preferred Stock or capital contributions to Parent or proceeds of
Permitted Indebtedness and, for the avoidance of doubt, net of cash on the
balance sheet (to the extent such cash was included in the purchase
consideration) of the Person or assets being acquired immediately prior to the
closing of such Acquisition) is greater than or equal to $10,000,000,
Administrative Borrower has provided Agent with written notice of the proposed
Acquisition at least 15 Business Days prior to the anticipated closing date of
the proposed Acquisition and, not later than 5 Business Days (or such lesser
time period as Agent shall agree to in writing) prior to the anticipated closing
date of the proposed Acquisition, copies of the acquisition agreement and other
material documents relative to the proposed Acquisition, which agreement and
documents must be reasonably acceptable to Agent solely for the purpose of
confirming that the proposed Acquisition is, in fact, a Permitted Acquisition;
provided that following any Acquisition for which the aggregate purchase
consideration payable in respect thereof is less than $10,000,000, the
Administrative Borrower shall provide Agent with copies of the acquisition
agreement and other material documents for such Acquisition upon request by
Agent,

 

(g)            the assets being acquired (other than (i) a de minimis amount of
assets in relation to Parent’s and its Subsidiaries’ total assets and
(ii) assets that Parent reasonably determines are engaged in the businesses
which Parent or any of its Subsidiaries are permitted to engage pursuant to
Section 6.6 of the Agreement but are worn, obsolete or no longer economically
desirable and Parent could dispose of such assets pursuant to clauses (a) or
(p) of Permitted Dispositions), or the Person whose Stock is being acquired, are
useful in or engaged in, as applicable, the businesses which Parent or any of
its Subsidiaries are permitted to engage pursuant to Section 6.6 of the
Agreement,

 

(h)           the assets being acquired (other than a de minimis amount of
assets in relation to the assets being acquired) are located within the United
States, Canada, the Netherlands, the United Kingdom or any other jurisdiction
acceptable to Agent in its Permitted Discretion, or the Person whose Stock is
being acquired is organized in a jurisdiction located within the United States,
Canada, the Netherlands, the United Kingdom or any other jurisdiction acceptable
to Agent in its Permitted Discretion,

 

(i)             the subject assets or Stock, as applicable, are being acquired
directly by a Borrower or one of its Subsidiaries that is a Loan Party, and, in
connection therewith, such Borrower or the applicable Loan Party shall have
complied with Section 5.11 and/or Section 5.12, as applicable, of the Agreement,

 

Schedule 1.1 - 28

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(j)            the purchase consideration payable in respect of all Permitted
Acquisitions (including deferred payment obligations but excluding that portion
paid with cash proceeds of the issuance or sale of Stock of Parent which is not
Prohibited Preferred Stock or capital contributions to Parent or proceeds of
Permitted Indebtedness, and, for the avoidance of doubt, net of cash on the
balance sheet (to the extent such cash was included in the purchase
consideration) of the Person or assets being acquired immediately prior to the
closing of such Acquisition) shall not exceed $50,000,000 in the aggregate;
provided that the purchase consideration payable in respect of the Stream Europe
Acquisition shall be excluded from such $50,000,000 limitation, and

 

(k)           if the proposed Acquisition is of less than all of the Stock
(other than directors’ qualifying shares or Stock required by law to be held by
a Person other than the acquirer) of another Person, Agent shall be reasonably
satisfied that (i) the Loan Party acquiring such Person has the ability to
control the activities of such Person and (ii) such Person can become a Loan
Party under the Loan Documents and perform all of the obligations of a Loan
Party.

 

“Permitted Discretion” means a determination made in the exercise of reasonable
(from the perspective of a secured asset based lender) business judgment.

 

“Permitted Dispositions” means:

 

(a)                                  sales, abandonment, or other dispositions
of Equipment that is substantially worn, damaged, or obsolete or not used or
useful in the ordinary course of business,

 

(b)                                  sales of Inventory to buyers in the
ordinary course of business,

 

(c)                                   the use or transfer of money or Cash
Equivalents in a manner that is not prohibited by the terms of the Agreement or
the other Loan Documents,

 

(d)                                  the licensing, on a non-exclusive basis, of
patents, trademarks, copyrights, and other intellectual property rights in the
ordinary course of business,

 

(e)                                   the granting of Permitted Liens,

 

(f)                                    the sale or discount, in each case
without recourse, of Accounts arising in the ordinary course of business, but
only in connection with the compromise or collection thereof and to the extent
updated Borrowing Base Certificates have been provided to Agent which do not
include such Accounts,

 

(g)                                   any involuntary loss, damage or
destruction of property,

 

(h)                                  any involuntary condemnation, seizure or
taking, by exercise of the power of eminent domain or otherwise, or confiscation
or requisition of use of property,

 

(i)                                      the leasing or subleasing of assets of
any Loan Party or Subsidiary thereof in the ordinary course of business,

 

(j)                                     the sale or issuance of Stock (other
than Prohibited Preferred Stock) of Parent,

 

(k)                                  the lapse of registered patents, trademarks
and other intellectual property of a Loan Party or Subsidiary thereof to the
extent not economically desirable in the conduct of their business and so long
as such lapse is not materially adverse to the interests of the Lenders,

 

(l)                                      the making of a Restricted Junior
Payment that is expressly permitted to be made pursuant to the Agreement,

 

Schedule 1.1 - 29

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(m)          the making of a Permitted Investment,

 

(n)           the Permitted Restructuring,

 

(o)           dispositions of assets (including a division, business line or
Stock) acquired by Parent or a Subsidiary thereof pursuant to a Permitted
Acquisition (the “Subject Permitted Acquisition”), to the extent (i) such
disposition is consummated within 12 months of the date such Permitted
Acquisition was consummated, (ii) such disposition is to a Person that is not an
Affiliate of Parent or any Subsidiary thereof and consummated on an arms-length
basis, (iii) the consideration received in connection therewith is received in
case and is at least equal to the fair market value thereof, (iv) the assets so
disposed of are not material to the conduct of or economically desirable in
connection with the business of Parent and its Subsidiaries, (v) the assets so
disposed of are readily identifiable as assets acquired pursuant to such Subject
Permitted Acquisition and (vi) upon the consummation of such disposition, the
Borrowers deliver to Agent updated Borrowing Base Certificates reflecting such
disposition,

 

(p)           the termination of contracts, licenses, leases or subleases in the
ordinary course of business to the extent that they are not economically
desirable in the conduct of the Loan Parties’ business (taken as a whole) and so
long as the termination thereof is not materially adverse to the interests of
the Lenders,

 

(q)           (i) dispositions of assets (other than those dispositions
permitted in clauses (a), (b), (d), (f), (k), (o) and (p) herein) which Parent
has determined in good faith are no longer economically desirable or useful in
the conduct of the Loan Parties’ business (taken as a whole), and (ii)
dispositions in connection with the Permitted Sale-Leaseback Transaction;
provided that (x) the fair market value (as reasonably determined by Parent in
good faith) of all assets disposed of pursuant to this clause (q) would not
exceed $5,000,000 in the aggregate and (y) prior to any such disposition
pursuant to this clause (q), Parent shall deliver to Agent an updated Borrowing
Base Certificate giving pro forma effect to any such contemplated disposition,
and

 

(r)            dispositions of assets not otherwise permitted in clauses (a)
through (q) above so long as made at fair market value (as reasonably determined
by Parent in good faith) and the aggregate fair market value (as reasonably
determined by Parent in good faith) of all assets disposed of in all such
dispositions since the Closing Date (including the proposed disposition) would
not exceed $20,000,000.

 

“Permitted Group” means any group of investors that is deemed to be a “person”
(as that term is used in Section 13(d)(3) of the Exchange Act) by virtue of the
Stockholders’ Agreement, as the same may be amended, modified or supplemented
from time to time; provided that no single Person (other than the Principals and
their Related Parties) Beneficially Owns (together with its Affiliates) more of
the Voting Stock of Parent that is Beneficially Owned by such group of investors
than is then collectively Beneficially Owned by the Principals and their Related
Parties in the aggregate.

 

“Permitted Indebtedness” means:

 

(a)           Indebtedness evidenced by the Agreement and the other Loan
Documents, together with Indebtedness owed to Underlying Issuers with respect to
Underlying Letters of Credit,

 

(b)           Indebtedness set forth on Schedule 4.19 and any Refinancing
Indebtedness in respect of such Indebtedness,

 

(c)            Permitted Purchase Money Indebtedness and any Refinancing
Indebtedness in respect of such Indebtedness,

 

(d)           endorsement of instruments or other payment items for deposit,

 

Schedule 1.1 - 30

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(e)            Indebtedness consisting of (i) unsecured guarantees incurred in
the ordinary course of business with respect to surety and appeal bonds,
performance bonds, bid bonds, appeal bonds, completion guarantee and similar
obligations; (ii) unsecured guarantees arising with respect to customary
indemnification obligations to purchasers in connection with Permitted
Dispositions; and (iii) unsecured guarantees with respect to Indebtedness of
Parent or one of its Subsidiaries, to the extent that the Person that is
obligated under such guaranty could have incurred such underlying Indebtedness,

 

(f)            Indebtedness under the Indenture Documents, in an aggregate
principal amount not to exceed $250,000,000 and any Refinancing Indebtedness in
respect thereof, to the extent subject to the Intercreditor Agreement;

 

(g)            Indebtedness incurred in the ordinary course of business under
performance, surety, statutory, and appeal bonds,

 

(h)           Indebtedness owed to any Person with respect to the financing of
premiums for property, casualty, liability, or other insurance policy of Parent
or any of its Subsidiaries, so long as the amount of such Indebtedness is not in
excess of the amount of the unpaid cost of, and shall be incurred only to defer
the cost of, such insurance for the year in which such Indebtedness is incurred
and such Indebtedness is outstanding only during such year,

 

(i)             the incurrence by Parent or any of its Subsidiaries of
Indebtedness under Hedge Agreements that are incurred for the bona fide purpose
of hedging the interest rate or foreign currency risk associated with Parent’s
or such Subsidiary’s operations and not for speculative purposes,

 

(j)            unsecured Indebtedness incurred in respect of netting services,
overdraft protection, and other like services, in each case, incurred in the
ordinary course of business,

 

(k)           unsecured Indebtedness of Parent owing to former employees,
officers, or directors (or any spouses, ex-spouses, or estates of any of the
foregoing) incurred in connection with the repurchase, redemption, acquisition
or retirement by Parent of the Stock of Parent (or any direct or indirect parent
company thereof) that has been issued to such Persons, so long as (i) no Default
or Event of Default has occurred and is continuing or would result from the
incurrence of such Indebtedness, (ii) the aggregate amount of such Indebtedness
permitted by this clause (k), plus all redemptions made by Parent (or any
Subsidiary thereof which is not wholly-owned, directly or indirectly by Parent
as of the Third Amendment Effective Date) pursuant to Section 6.9(a) of the
Agreement, does not exceed $1,000,000 in any twelve-month period, and (iii) such
Indebtedness is subordinated to the Obligations on terms and conditions
reasonably acceptable to Agent,

 

(l)             contingent liabilities in respect of any indemnification
obligation, adjustment of purchase price, non-compete, or similar obligation of
the applicable Loan Party incurred in connection with the consummation of one or
more Permitted Acquisitions,

 

(m)          Indebtedness composing Permitted Investments that constitute
Indebtedness,

 

(n)           Indebtedness arising under or in connection with the Philippine
Debt Documents so long as such Indebtedness is paid in full and all financing
arrangements under such documents are terminated, pursuant to documentation
satisfactory to Agent in its Permitted Discretion, within 5 Business Days after
the Closing Date,

 

(o)           unsecured Indebtedness and other obligations under the Ares
Guarantee and Reimbursement Agreement,

 

Schedule 1.1 - 31

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(p)           other unsecured Indebtedness not covered by clauses (a) through
(o) above to the extent that (i) such Indebtedness is not incurred during the
continuance of a Default or Event of Default and the incurrence thereof would
not give rise to a Default or Event of Default, (ii) such Indebtedness has a
maturity date that is at least one year after the Maturity Date and (iii) such
Indebtedness is subject to a written subordination agreement in favor of, and in
form and substance satisfactory to, Agent, and any permitted Refinancing
Indebtedness thereof,

 

(q)           Indebtedness incurred by Parent or any of its Subsidiaries, so
long as (i) the aggregate principal amount of such Indebtedness does not exceed
$10,000,000 (provided, however, that the aggregate principal amount of such
Indebtedness permitted hereunder shall be increased on a Dollar-for-Dollar basis
with any increase in the equivalent basket for such Indebtedness permitted by
the Senior Secured Notes (or, if applicable, the Refinancing Indebtedness in
respect thereof) so long as (x) Agent has received an executed copy of the
material amended Indenture Documents or material documents for such Refinancing
Indebtedness demonstrating such permitted amount certified by Parent and (y) the
aggregate amount of Indebtedness pursuant to this clause (q) shall in no event
exceed $35,000,000), and (ii) if such Indebtedness is incurred or guaranteed by
or is otherwise the responsibility of any Loan Party, then (A) such Indebtedness
is not secured by any Collateral, (B) such Indebtedness is not incurred during
the continuance of a Default or Event of Default and the incurrence thereof
would not give rise to a Default or Event of Default; (C) such Indebtedness has
a maturity date that is at least six months after the Maturity Date; (D) no
principal payments with respect to such Indebtedness are due prior to or within
six months following the Maturity Date; and (E) such Indebtedness is subject to
a written subordination agreement in favor of, and in form and substance
satisfactory to, Agent,

 

(r)            to the extent constituting Indebtedness, obligations arising in
connection with any guaranty of performance pursuant to which (i) a Loan Party
is the guarantor, surety or is otherwise obligated and (ii) a customer or a
Person that, substantially concurrently with the provision of such guaranty of
performance, will become a customer of one or more of the Loan Parties is the
beneficiary and such guaranty is in support of services to be performed in the
People’s Republic of China by one or more Chinese Entities; provided that (x)
such guaranty does not guaranty any payment or other monetary obligations to any
customer of any Chinese Entity performing such services and (y) if such Loan
Party is required to perform services under any such guaranty, then all payments
for the performance of such services shall be made directly to a Loan Party and
not to the Chinese Entity or Chinese Entities performing such services, unless
such payment is otherwise restricted by law, regulation, guideline or directive
(whether or not having the force of law) of the People’s Republic of China (or
any agency or instrumentality thereof), and

 

(s)            Indebtedness owed to or for the account of the issuer of any
standby letter of credit or bank guarantee (including any Chinese Letter of
Credit) issued by a non-U.S. financial institution (or a foreign branch of a
U.S. financial institution) on behalf of Parent or any of its Subsidiaries in an
aggregate face or principal amount, in each case measured on the date of
issuance of such standby letter of credit or bank guarantee, not to exceed
$5,000,000.

 

“Permitted Intercompany Advances” means (a) loans made by (i)(A) a U.S. Loan
Party to another U.S. Loan Party (other than Parent), (B) a Foreign Loan Party
to another Foreign Loan Party so long as the parties thereto are party to the
Intercompany Subordination Agreement, or (C) a Foreign Loan Party to a U.S. Loan
Party (other than Parent) so long as the parties thereto are party to the
Intercompany Subordination Agreement, (ii) a non-Loan Party to another non-Loan
Party, (iii) a non-Loan Party to a Loan Party, so long as the parties thereto
are party to the Intercompany Subordination Agreement, (iv) a Loan Party to a
non-Loan Party (or to another Loan Party) so long as (A) the aggregate principal
amount of such loans, when combined with the aggregate amount of Permitted
Investments made pursuant to clause (l)(vi) in the definition thereof, does not
exceed $30,000,000 outstanding at any one time, (B) no Event of Default has
occurred and is continuing or would result therefrom, and (C) to the extent that
the aggregate principal amount of loans made pursuant to this clause (a)(iv)
(when combined with the aggregate amount of Permitted Investments made pursuant
to clause (l)(vi) in the definition thereof)  is greater than or equal to
$15,000,000, the Borrowers have

 

Schedule 1.1 - 32

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Excess Availability of $30,000,000 or greater immediately after giving effect to
each such loan, and (b) advances made by any Loan Party to a Subsidiary of a
Loan Party against or in respect of transfer pricing payments.

 

“Permitted Investments” means:

 

(a)                                  Investments in cash and Cash Equivalents,

 

(b)                                  Investments in negotiable instruments
deposited or to be deposited for collection in the ordinary course of business,

 

(c)                                   advances made in connection with purchases
of goods or services in the ordinary course of business,

 

(d)                                  Investments received in settlement of
amounts due to any Loan Party or any of its Subsidiaries effected in the
ordinary course of business or owing to any Loan Party or any of its
Subsidiaries as a result of Insolvency Proceedings involving an Account Debtor
or upon the foreclosure or enforcement of any Lien in favor of a Loan Party or
its Subsidiaries,

 

(e)                                   Investments owned by any Loan Party or any
of its Subsidiaries on the Closing Date and set forth on Schedule P-1,

 

(f)                                    guarantees permitted under the definition
of Permitted Indebtedness,

 

(g)                                   Permitted Intercompany Advances,

 

(h)                                  Stock or other securities acquired in
connection with the satisfaction or enforcement of Indebtedness or claims due or
owing to a Loan Party or its Subsidiaries (in bankruptcy of customers or
suppliers or otherwise outside the ordinary course of business) or as security
for any such Indebtedness or claims,

 

(i)                                      deposits of cash made in the ordinary
course of business to secure performance of operating leases,

 

(j)                                     loans to employees, officers, and
directors of Parent or any of its Subsidiaries for the purpose of purchasing
Stock in Parent so long as the proceeds of such loans are used in their entirety
to purchase such stock in Parent and do not exceed an aggregate amount of
$2,500,000,

 

(k)                                  Permitted Acquisitions,

 

(l)                                      Investments in the form of capital
contributions and the acquisition of Stock made by (i) a U.S. Loan Party in
another U.S. Loan Party (other than Parent), (ii) a Foreign Loan Party in
another Foreign Loan Party, (iii) a Foreign Loan Party in a U.S. Loan Party
(other than Parent), (iv) a non-Loan Party in another non-Loan Party, (v) a
non-Loan Party in a Loan Party, or (vi) a Loan Party in a non-Loan Party (or to
another Loan Party) so long as (A) the aggregate amount of all such Investments,
when combined with the aggregate amount of Permitted Intercompany Advances made
pursuant to clause (a)(iv) in the definition thereof, does not exceed
$30,000,000 outstanding at any one time, (B) no Event of Default has occurred
and is continuing or would result therefrom, and (C) to the extent that the
aggregate amount of Permitted Investments made pursuant to this clause (1)(vi)
(when combined with the aggregate principal amount of Permitted Intercompany
Advances made pursuant to clause (a)(iv) in the definition thereof) is greater
than or equal to $15,000,000, the Borrowers have Excess Availability of
$30,000,000 or greater immediately after giving effect to each such Investment,

 

Schedule 1.1 - 33

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(m)          Investments in the form of Hedge Agreements that are permitted
under the Agreement to the extent constituting an Investment,

 

(n)           transactions permitted under Section 6.3 of the Agreement,

 

(o)           Investments in the form of collateral consisting of cash or Cash
Equivalents (or a combination thereof) deposited in support of standby letters
of credit or bank guarantees to be issued by a non-U.S. financial institution
(or a foreign branch of a U.S. financial institution) on behalf of Parent or any
of its Subsidiaries so long as the aggregate amount of such Investments does not
exceed $5,000,000 measured on the date of issuance of such standby letter of
credit or bank guarantee,

 

(p)           Investments of any Person acquired pursuant to a Permitted
Acquisition to the extent the terms of such Investments do not require the
making of any further Investments by such Person or any Loan Party,

 

(q)           Investments in the form of collateral consisting of cash or Cash
Equivalents (or a combination thereof) deposited in support of Hedge Agreements
issued by financial institutions other than the Lender Group which are incurred
by Parent or any of its Subsidiaries after Parent has made a good faith
determination that such Hedge Agreements are beneficial to Parent’s or such
Subsidiary’s operations and so long as the aggregate amount of such Investments
does not exceed $7,000,000 measured on the date of the effectiveness of such
Hedge Agreements,

 

(r)            Investments made with the identifiable proceeds of any issuance
of Stock (other than Prohibited Preferred Stock) by, or capital contribution to,
Parent, in either case on or after the Third Amendment Effective Date, and

 

(s)            other Investments not to exceed $10,000,000 at any one time
outstanding so long as (i) Excess Availability plus Qualified Cash during each
of the 120 days immediately prior to, and immediately after giving effect to,
the making of such Investment equals or exceeds $50,000,000, (ii) no Default or
Event of Default exists immediately prior to, or would arise immediately after
giving effect to, such Investment and (iii) on a pro forma basis after giving
effect to the making of each such Investment, Parent and its Subsidiaries would
have had a Fixed Charge Coverage Ratio of at least 1.1:1.0 for the four fiscal
quarter period ended immediately prior to the making of such Investment.

 

“Permitted Liens” means

 

(a)           Liens held by Agent to secure the Obligations,

 

(b)           Liens for unpaid taxes, assessments, or other governmental charges
or levies that either (i) are not yet delinquent, or (ii) do not have priority
over Agent’s Liens and the underlying taxes, assessments, or charges or levies
are the subject of Permitted Protests,

 

(c)            judgment Liens arising solely as a result of the existence of
judgments, orders, or awards that do not constitute an Event of Default under
Section 8.3 of the Agreement,

 

(d)           Liens set forth on Schedule P-2, provided, however, that to
qualify as a Permitted Lien, any such Lien described on Schedule P-2 shall only
secure the Indebtedness that it secures on the Closing Date and any Refinancing
Indebtedness in respect thereof,

 

(e)            the interests of lessors under operating leases and non-exclusive
licensors under license agreements,

 

Schedule 1.1 - 34

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(f)            purchase money Liens or the interests of lessors under Capital
Leases to the extent that such Liens or interests secure Permitted Purchase
Money Indebtedness and so long as (i) such Lien attaches only to the asset
purchased or acquired and the proceeds thereof, and (ii) such Lien only secures
the Indebtedness that was incurred to acquire the asset purchased or acquired or
any Refinancing Indebtedness in respect thereof,

 

(g)            Liens arising by operation of law in favor of warehousemen,
landlords, carriers, mechanics, materialmen, laborers, or suppliers, incurred in
the ordinary course of business and not in connection with the borrowing of
money, and which Liens either (i) are for sums not yet delinquent, or (ii) are
the subject of Permitted Protests,

 

(h)           Liens on amounts deposited to secure Parent’s and its
Subsidiaries’ obligations in connection with worker’s compensation or other
unemployment insurance,

 

(i)             Liens on amounts deposited to secure Parent’s and its
Subsidiaries’ obligations in connection with the making or entering into of
bids, tenders, or leases in the ordinary course of business and not in
connection with the borrowing of money,

 

(j)            Liens on amounts deposited to secure Parent’s and its
Subsidiaries’ reimbursement obligations with respect to surety or appeal bonds
obtained in the ordinary course of business,

 

(k)           with respect to any Real Property, easements, rights of way,
zoning restrictions, covenants, licenses, encroachments, protrusions, servitudes
and other similar charges and encumbrances and minor title deficiencies that do
not, in each case, materially interfere with or impair the use or operation
thereof,

 

(l)             non-exclusive licenses of patents, trademarks, copyrights, and
other intellectual property rights in the ordinary course of business,

 

(m)          Liens that are replacements of Permitted Liens to the extent that
the original Indebtedness is the subject of permitted Refinancing Indebtedness
and so long as the replacement Liens only encumber those assets (or any portion
thereof) that secured the original Indebtedness,

 

(n)           rights of setoff, retention or bankers’ liens upon deposits of
cash in favor of banks or other depository institutions, solely to the extent
incurred in connection with the maintenance of such deposit accounts in the
ordinary course of business and, except to the extent such rights are required
to be waived or subordinated under the terms of the Agreement or any other Loan
Document, any rights of pledge, rights of setoff or retention pursuant to the
Dutch general banking conditions (algemene bankvoorwaarden),

 

(o)           Liens granted in the ordinary course of business on the unearned
portion of insurance premiums securing the financing of insurance premiums to
the extent the financing is permitted under the definition of Permitted
Indebtedness,

 

(p)           Liens in favor of customs and revenue authorities arising as a
matter of law to secure payment of customs duties in connection with the
importation of goods,

 

(q)           to the extent subject to the Intercreditor Agreement, the Liens of
the Collateral Trustee (or its successor, assign, agent or designee) to secure
the Indebtedness under the Indenture Documents and any Refinancing Indebtedness
permitted to exist under the terms of the Agreement,

 

(r)            the filing of UCC financing statements solely for notice purposes
in connection with operating leases or consignment of goods,

 

Schedule 1.1 - 35

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(s)                                    Liens of a collecting bank arising in the
ordinary course of business under Section 4-208 of the UCC covering only the
items being collected upon,

 

(t)                                     Liens on cash earnest money deposits in
an amount not exceeding $1,000,000 at any one time, made by Parent or any of its
Subsidiaries in connection with any letter of intent or purchase agreement with
respect to a Permitted Acquisition,

 

(u)                                  Liens securing Indebtedness arising under
or in connection with the Philippine Debt Documents so long as such Liens are
terminated, pursuant to documentation satisfactory to Agent in its Permitted
Discretion, within 5 Business Days after the Closing Date,

 

(v)                                  so long as such filings do not evidence
Liens which secure any obligations of any kind, the security interest
notifications on file with the United States Patent and Trademark Office by
Lehman Commercial Paper Inc. with respect to intellectual property of Stream
International at Reel 010773, Frame 0056 and Reel 2070, Frame 0888,

 

(w)                                other Liens which do not secure Indebtedness
for borrowed money or reimbursement obligations with respect to letters of
credit and as to which the aggregate amount of obligations secured thereby does
not exceed $100,000,

 

(x)                                  Liens on (i) cash and Cash Equivalents
described in clause (o) of the definition of Permitted Investments; provided
that (x) the aggregate amount or value, as applicable, thereof does not exceed
$5,000,000 measured on the date any such Permitted Investment is made, and
(y) such cash or Cash Equivalents is utilized solely as collateral with respect
to obligations arising under or in connection with the letter of credit or bank
guarantee described in clause (o) of the definition of Permitted Investments,
(ii) cash and Cash Equivalents described in clause (q) of the definition of
Permitted Investments; provided that (x) the aggregate amount or value, as
applicable, thereof does not exceed $7,000,000 measured on the date any such
Permitted Investment is made, and (y) such cash or Cash Equivalents is utilized
solely as collateral with respect to obligations arising under or in connection
with the Hedge Agreements described in clause (q) of the definition of Permitted
Investments, and (iii) any Deposit Accounts or Securities Accounts in which any
cash and/or Cash Equivalents described in clauses (i) and (ii) above are held or
credited, and

 

(y)                                  Liens in connection with Indebtedness
permitted by clause (q) of the definition of Permitted Indebtedness; provided
that any such Liens shall not be on any Collateral;

 

provided, however, that no reference herein to Liens permitted hereunder
(including Permitted Liens), including any statement or provision as to the
acceptability of any Liens (including Permitted Liens), shall in any way
constitute or be construed as to provide for a subordination of any rights of
the Agent, the Lenders or the Bank Product Provider hereunder or arising under
any of the other Loan Documents in favor of such Liens.

 

“Permitted Protest” means the right of Parent or any of its Subsidiaries to
protest any Lien (other than any Lien that secures the Obligations), taxes
(other than payroll taxes or taxes that are the subject of a United States
federal tax lien), rental payment or trade payable, provided that (a) a reserve
with respect to such obligation is established on Parent’s or such Subsidiary’s
books and records in such amount as is required under GAAP, (b) any such protest
is instituted promptly and prosecuted diligently by Parent or such Subsidiary,
as applicable, in good faith, and (c) if, under Applicable Law, the failure to
pay such amount could reasonably be expected to result in a Lien on the assets
of Parent or such Subsidiary, Agent is satisfied that, while any such protest is
pending, there will be no impairment of the enforceability, validity, or
priority of any of Agent’s Liens.

 

“Permitted Purchase Money Indebtedness” means, as of any date of determination,
Purchase Money Indebtedness incurred after the Closing Date in an aggregate
principal amount outstanding at any one time not in excess of $35,000,000;
provided that the $35,000,000 basket shall be increased on a Dollar-for-Dollar
basis

 

Schedule 1.1 - 36

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with any increase in the equivalent basket for such purchase money indebtedness
permitted by the Senior Secured Notes (or, if applicable, any Refinancing
Indebtedness in respect thereof) so long as (x) such basket does not exceed
$50,000,000 and (y) Agent has received an executed copy of such amended
Indenture Documents or documents for such Refinancing Indebtedness demonstrating
such permitted amount certified by Parent.

 

“Permitted Restructuring” means any of the following (or a combination
thereof):  (a) the transfer or distribution of the Stock of any U.S. Subsidiary
of EGS to any U.S. Loan Party, (ii) the merger or consolidation of any U.S.
Subsidiary of EGS into or with another U.S. Subsidiary of EGS, (iii) the
liquidation, dissolution or winding up of any U.S. Subsidiary of EGS so long as
all assets of such U.S. Subsidiary are transferred to, and all Obligations of
such U.S. Subsidiary are assumed by, any other U.S. Loan Party and (iv) the
formations, transfers, mergers, distributions and other transactions completed
to have the effect of the formation and/or restructuring of certain Subsidiaries
of Parent as contemplated on Exhibit P-1 attached hereto.

 

“Permitted Sale-Leaseback Transaction” means the sale or other disposition of
the Real Property located in Watertown, New York and to be acquired in fee
simple and owned by Jefferson County Industrial Development Agency (such Real
Property, the “Watertown Property”) in which the following conditions are
satisfied:  (a) immediately before and after giving effect to such sale, no
Event of Default shall have occurred and be continuing or would result
therefrom, (b) such sale is for fair market value (as reasonably determined by
Parent in good faith), (c) Stream NY leases back the Watertown Property at fair
market value (as reasonably determined by Parent in good faith), (d) such sale
is to a Person that is not an Affiliate of Stream NY or if such sale is to a
Person that is an Affiliate of Stream NY, so long as such sale is no less
favorable, taken as a whole, to Stream NY, than would be obtained in an arm’s
length transaction with a non-Affiliate, (e) with respect to any such lease
covering the Watertown property, (i) as to any covenants contained therein that
are substantively similar to covenants in the Loan Documents, such covenants
shall not be as restrictive or more restrictive than those contained in the Loan
Documents, and (ii) there shall be no financial covenants or any other financial
provision that has the same effect as a financial covenant, (f) any such lease
covering the Watertown Property shall not require payments in the aggregate
exceeding $8,000,000, (g) any such transaction must be otherwise permitted under
the Loan Documents, (h) if the Watertown Property is subject to any Liens, the
cash consideration received by Stream NY is equal to or greater than the amount
necessary to satisfy all such Liens on the Watertown Property that the buyer of
the Watertown Property is not purchasing the Watertown Property subject to, and
(i) such transaction is permitted by the Senior Secured Notes or any Refinancing
Indebtedness replacing or refinancing in their entirety the Senior Secured Notes
and Agent has received an executed copy of such amended Indenture Documents or
documents for such Refinancing Indebtedness demonstrating such permission
certified by Parent.

 

“Person” or “Persons” means natural persons, corporations, limited liability
companies, limited partnerships, general partnerships, limited liability
partnerships, joint ventures, trusts, land trusts, business trusts, or other
organizations, irrespective of whether they are legal entities, and Governmental
Authorities.

 

“Philippine Debt Documents” means the Omnibus Agreement among EGS Acquisition
Corp., Bank of the Philippine Islands, Bank of the Philippine Islands - Asset
Management and Trust Group and EGS dated December 12, 2008, and the Pledge
Supplement and Waiver of Loan Agreement among EGS Acquisition Corp., Bank of the
Philippine Islands, Bank of the Philippine Islands - Asset Management and Trust
Group and EGS dated January 22, 2009.

 

“Plan” means an employee benefit plan (as defined in Section 3(3) of ERISA),
whether or not subject to ERISA, other than a Multiemployer Plan, which any Loan
Party or any of its Subsidiaries maintains, sponsors or contributes to, or with
respect to which any Loan Party or any of its Subsidiaries has any liability,
actual or contingent.

 

“PPSA” means the Personal Property Security Act (Ontario), as amended from time
to time (or any successor statute), provided, however, if the validity,
attachment, perfection (or opposability), effect of

 

Schedule 1.1 - 37

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perfection or of non-perfection or priority of Agent’s Lien in any Collateral of
Stream Canada are governed by the personal property security laws or laws
relating to movable property of any jurisdiction other than Ontario, PPSA shall
mean those personal property security laws or laws relating to movable property
in such other jurisdiction for the purpose of the provisions hereof relating to
such validity, attachment, perfection (or opposability), effect of perfection or
of non-perfection or priority and for the definitions related to such
provisions.

 

“Preferred Stock” means, as applied to the Stock of any Person, the Stock of any
class or classes (however designated) that is preferred with respect to the
payment of dividends, or as to the distribution of assets upon any voluntary or
involuntary liquidation or dissolution of such Person, over shares of Stock of
any other class of such Person.

 

“Principals” means (a) Ares Management LLC, a Delaware limited liability
company, (b) Providence Equity Partners, a limited partnership, (c) Ayala
Corporation, a Philippine corporation and (d) R. Scott Murray.

 

“Priority Payables” means with respect to Stream Canada and any other Loan Party
organized under the laws of Canada (if any) or whose Collateral is located in or
originates from Canada (a) goods and services taxes collected and not yet
remitted, (b) sales taxes collected and not yet remitted, (c) harmonized sales
taxes collected and not yet remitted, (d) accrued Quebec corporate income taxes
not yet remitted, (e) accrued municipal/business/realty taxes not yet remitted,
(f) accrued employee income tax withholdings not yet remitted, (g) accrued
Quebec pension plan and Canada pension plan employer contributions and employee
contribution withholdings not yet remitted, (h) other withholding taxes not yet
remitted, (i) accrued workers’ compensation premiums not yet remitted, (j)
amounts in respect of potential employee claims for wages, commissions, vacation
pay and severance and termination pay, (k) other accrued vacation pay not yet
remitted, (xii) overdue rent under leases of real property (including warehouse
space) and (l) amounts in respect of unpaid goods supplied within the preceding
30 days.

 

“Prohibited Preferred Stock” means any Preferred Stock that by its terms is
mandatorily redeemable or subject to any other payment obligation (including any
obligation to pay dividends, other than dividends of shares of Preferred Stock
of the same class and series payable in kind or dividends of shares of common
stock) on or before a date that is less than 1 years after the Maturity Date,
or, on or before the date that is less than 1 years after the Maturity Date, is
redeemable at the option of the holder thereof for cash or assets or securities
(other than distributions in kind of shares of Preferred Stock of the same class
and series or of shares of common stock).

 

“Projections” means Parent’s and its Subsidiaries’ annual board-approved
operating budget, in format satisfactory to Agent, and a balance sheet, income
statement and statement of cash flow.

 

“Pro Rata Share” means, as of any date of determination:

 

(a)           with respect to a Lender’s obligation to make Advances and right
to receive payments of principal, interest, fees, costs, and expenses with
respect thereto, (i) prior to the Revolver Commitments being terminated or
reduced to zero, the percentage obtained by dividing (y) such Lender’s Revolver
Commitment, by (z) the aggregate Revolver Commitments of all Lenders, and (ii)
from and after the time that the Revolver Commitments have been terminated or
reduced to zero, the percentage obtained by dividing (y) the outstanding
principal amount of such Lender’s Advances by (z) the outstanding principal
amount of all Advances,

 

(b)           with respect to a Lender’s obligation to participate in Letters of
Credit and Reimbursement Undertakings, to reimburse the Issuing Lender, and
right to receive payments of fees with respect thereto, (i) prior to the
Revolver Commitments being terminated or reduced to zero, the percentage
obtained by dividing (y) such Lender’s Revolver Commitment, by (z) the aggregate
Revolver Commitments of all Lenders, and (ii) from and after the time that the
Revolver Commitments have been terminated or reduced

 

Schedule 1.1 - 38

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to zero, the percentage obtained by dividing (y) the outstanding principal
amount of such Lender’s Advances by (z) the outstanding principal amount of all
Advances; provided, however, that if all of the Advances have been repaid in
full and Letters of Credit remain outstanding, Pro Rata Share under this clause
shall be determined based upon subclause (i) of this clause as if the Revolver
Commitments had not been terminated or reduced to zero and based upon the
Revolver Commitments as they existed immediately prior to their termination or
reduction to zero,

 

(c)            [reserved], and

 

(d)           with respect to all other matters as to a particular Lender
(including the indemnification obligations arising under Section 15.7 of the
Agreement), (i) prior to the Revolver Commitments being terminated or reduced to
zero, the percentage obtained by dividing (y) such Lender’s Revolver Commitment,
by (z) the aggregate amount of Revolver Commitments of all Lenders, and (ii)
from and after the time that the Revolver Commitments have been terminated or
reduced to zero, the percentage obtained by dividing (y) the outstanding
principal amount of such Lender’s Advances, by (z) the outstanding principal
amount of all Advances; provided, however, that if all of the Advances have been
repaid in full and Letters of Credit remain outstanding, Pro Rata Share under
this clause shall be determined based upon subclause (i) of this clause as if
the Revolver Commitments had not been terminated or reduced to zero and based
upon the Revolver Commitments as they existed immediately prior to their
termination or reduction to zero.

 

“Protective Advances” has the meaning specified therefor in Section 2.3(d)(i) of
the Agreement.

 

“Purchase Money Indebtedness” means Indebtedness (other than the Obligations,
but including Capitalized Lease Obligations), incurred at the time of, or within
30 days after, the acquisition, installation, construction or improvement of any
fixed or capital assets for the purpose of financing all or any part of the
acquisition, installation, construction or improvement cost thereof; provided,
that, any such Indebtedness (a) shall be secured only by the asset acquired in
connection with the incurrence of such Indebtedness and (b) shall constitute not
less than 80% of the aggregate consideration paid with respect to such asset.

 

“Qualified Cash” means, as of any date of determination, the amount of
unrestricted cash and Cash Equivalents (other than those described in clauses
(j) through (l) of the definition of Cash Equivalents) of Parent and U.S.
Borrowers that are in Deposit Accounts or in Securities Accounts, or any
combination thereof, and which such Deposit Accounts or Securities Accounts are
the subject of a Control Agreement and is maintained by a branch office of the
bank or securities intermediary located within the United States.

 

“Real Property” means any estates or interests in real property now owned or
hereafter acquired by any Loan Party or Subsidiary thereof and the improvements
thereto.

 

“Real Property Collateral” means the Real Property identified on Schedule R-1
and any Real Property hereafter acquired by any Loan Party or Subsidiary
thereof.

 

“Received Amount” has the meaning specified therefor in Section 2.15(a)(vi) of
the Agreement.

 

“Record” means information that is inscribed on a tangible medium or that is
stored in an electronic or other medium and is retrievable in perceivable form.

 

“Refinancing Indebtedness” means refinancings, renewals, or extensions of
maturity of Indebtedness so long as:

 

(a)           such refinancings, renewals, or extensions do not result in an
increase in the principal amount of the Indebtedness so refinanced, renewed, or
extended, other than by the amount of premiums paid thereon and the fees and
expenses incurred in connection therewith and by the amount of unfunded

 

Schedule 1.1 - 39

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commitments with respect thereto; provided that and without duplication of any
premium, fee or expense permitted in this clause (a), with respect to a
repayment, refinancing or extension of credit extensions made pursuant to this
Agreement or the Senior Secured Notes, the aggregate principal amount (or
accreted value, if applicable) of such Refinancing Indebtedness does not exceed
the sum of (1) the then outstanding aggregate principal amount (or accreted
value, if applicable) of the Indebtedness so refinanced, (2) the amount of all
unpaid accrued interest thereon, (3) any make-whole payments or premium
(including tender premium) applicable thereto or paid in connection therewith,
(4) any swap breakage costs and other termination costs related to Hedge
Agreements, (5) upfront fees and original issue discount on such Refinancing
Indebtedness, and (6) other customary fees and expenses in connection with such
refinancing,

 

(b)                                  except with respect to Permitted Purchase
Money Indebtedness, such refinancings, renewals, or extensions do not result in
a shortening of the average weighted maturity (measured as of the refinancing,
renewal, or extension) of the Indebtedness so refinanced, renewed, or extended,
nor are they on terms or conditions that, taken as a whole, are or could
reasonably be expected to be materially adverse to the interests of the Lenders,

 

(c)                                   if the Indebtedness that is refinanced,
renewed, or extended was subordinated in right of payment to the Obligations,
then the terms and conditions of the refinancing, renewal, or extension must
include subordination terms and conditions that are at least as favorable to the
Lender Group as those that were applicable to the refinanced, renewed, or
extended Indebtedness and in the case of refinancing, renewal or extension of
any Indebtedness under the Indenture Documents (or refinancing any Refinancing
Indebtedness in respect thereof) that is secured by any of the Collateral, the
holders of such Refinancing Indebtedness shall have entered into documentation
reasonably satisfactory to Agent agreeing to be bound by the Intercreditor
Agreement and to have the same rights and obligations thereunder as holders of
the Indebtedness under the Indenture Documents, and

 

(d)                                  the Indebtedness that is refinanced,
renewed, or extended is not recourse to any Person that is liable on account of
the Obligations other than those Persons which were obligated with respect to
the Indebtedness that was refinanced, renewed, or extended.

 

“Register” has the meaning set forth in Section 13.1(h) of the Agreement.

 

“Registered Loan” has the meaning set forth in Section 13.1(h) of the Agreement.

 

“Reimbursement Undertaking” has the meaning specified therefor in
Section 2.11(a) of the Agreement.

 

“Related Fund” means, with respect to any Lender that is an investment fund, any
other investment fund that invests in commercial loans and that is managed or
advised by the same investment advisor as such Lender or by an Affiliate of such
investment advisor.

 

“Related Party” means with respect to Ares Management LLC, Providence Equity
Partners or Ayala Corporation, (a) any investment fund under common control or
management with either Ares Management LLC, Providence Equity Partners or Ayala
Corporation, or any of their respective Affiliates, (b) any controlling
stockholder, general partner or member of either Ares Management LLC, Providence
Equity Partners or Ayala Corporation or any of their respective Affiliates, and
(c) any trust, corporation, limited liability company or other entity, the
beneficiaries, stockholders, members, general partners or Persons Beneficially
Owning an 80% or more interest of which consist of either Ares Management LLC,
Providence Equity Partners or Ayala Corporation and/or the Persons referred to
in the immediately preceding clauses (a) and (b).

 

“Remedial Action” means all actions taken to (a) clean up, reduce, remove,
remediate, manage, contain, treat, monitor, assess, evaluate, prevent, decrease
or eliminate Hazardous Materials or any actual or

 

Schedule 1.1 - 40

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potential adverse effects of Hazardous Materials in the indoor or outdoor
environment, (b) prevent or minimize a release or threatened release of
Hazardous Materials so they do not cause or potentially cause adverse effects,
migrate or endanger or threaten to endanger public health or welfare or the
indoor or outdoor environment, (c) restore or reclaim natural resources or the
environment, (d) perform any pre-remedial studies, investigations, or
post-remedial operation and maintenance activities, or (e) conduct any other
actions with respect to Hazardous Materials required by Environmental Laws.

 

“Replacement Lender” has the meaning specified therefor in Section 2.13(b) of
the Agreement.

 

“Report” has the meaning specified therefor in Section 15.16 of the Agreement.

 

“Required Lenders” means, at any time, Lenders whose aggregate Pro Rata Shares
(calculated under clause (d) of the definition of Pro Rata Shares) exceed 50%;
provided, however, that at any time there are 2 or more Lenders, “Required
Lenders” must include at least 2 Lenders.

 

“Reserve Percentage” means, on any day, for any Lender, the maximum percentage
prescribed by the Board of Governors of the Federal Reserve System (or any
successor Governmental Authority) for determining the reserve requirements
(including any basic, supplemental, marginal, or emergency reserves) that are in
effect on such date with respect to eurocurrency funding (currently referred to
as “eurocurrency liabilities”) of that Lender, but so long as such Lender is not
required or directed under applicable regulations to maintain such reserves, the
Reserve Percentage shall be zero.

 

“Restricted Junior Payment” means (a) the declaration or payment of any dividend
or making of any other payment or distribution on account of Stock issued by any
Borrower (including any payment in connection with any merger or consolidation
involving any Borrower) or to the direct or indirect holders of Stock issued by
Borrowers in their capacity as such (other than dividends or distributions
payable in Stock (other than Prohibited Preferred Stock) issued by any
Borrower), or (b) the purchase, redemption, or other acquisition or retirement
for value (including in connection with any merger or consolidation involving
any Borrower) of any Stock issued by any Borrower.

 

“Revolver Commitment” means, with respect to each Lender, its Revolver
Commitment, and, with respect to all Lenders, their Revolver Commitments, in
each case as such Dollar amounts are set forth beside such Lender’s name under
the applicable heading on Schedule C-1 attached to the Agreement or in the
Assignment and Acceptance pursuant to which such Lender became a Lender
hereunder, as such amounts may be reduced or increased from time to time
pursuant to assignments made in accordance with the provisions of Section 13.1
of the Agreement.

 

“Revolver Usage” means, as of any date of determination, the sum of the U.S.
Revolver Usage and the Foreign Revolver Usage.

 

“Sanctioned Entity” means (a) a country or a government of a country, (b) an
agency of the government of a country, (c) an organization directly or
indirectly controlled by a country or its government, (d) a Person resident in
or determined to be resident in a country, in each case, that is subject to a
country sanctions program administered and enforced by OFAC.

 

“Sanctioned Person” means a person named on the list of Specially Designated
Nationals maintained by OFAC.

 

“S&P” has the meaning specified therefor in the definition of Cash Equivalents.

 

“SEC” means the United States Securities and Exchange Commission and any
successor thereto.

 

Schedule 1.1 - 41

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“Second Amendment” means that certain Second Amendment to Credit Agreement,
dated as of November 1, 2011, by and among the Loan Parties, the Required
Lenders party thereto and Agent.

 

“Securities Account” means a securities account (as that term is defined in the
Code).

 

“Securities Act” means the Securities Act of 1933, as amended from time to time,
and any successor statute.

 

“Security Agreement” means a security agreement, dated as of even date with the
Agreement, in form and substance reasonably satisfactory to Agent, executed and
delivered by the Loan Parties to Agent.

 

“Seller” means, collectively, EGS Dutchco B.V., a besloten vennootschap met
beperkte aansprakelijkheid organized under the laws of the Netherlands, and
NewBridge International Investment Ltd., a British Virgin Islands company.

 

“Senior Secured Notes” means those certain 11.25% Senior Secured Notes due 2014
issued by the Parent pursuant to the Indenture, in the aggregate principal
amount of $200,000,000.

 

“Settlement” has the meaning specified therefor in Section 2.3(e)(i) of the
Agreement.

 

“Settlement Date” has the meaning specified therefor in Section 2.3(e)(i) of the
Agreement.

 

“SGS BV” means SGS Netherlands Investment Corporation B.V., a besloten
vennootschap met beperkte aansprakelijkheid organized under the laws of the
Netherlands.

 

“SGS CV” means SGS Netherlands CV, a Netherlands limited partnership.

 

“Solvent” means, with respect to any Person on a particular date, that, at fair
valuations, the sum of such Person’s assets is greater than all of such Person’s
debts (other than intercompany debts).

 

“Specified Subsidiaries” means, in each case, so long as such Person is not a
Loan Party: (a) Stream Florida Inc., a Delaware corporation, Stream
International, Inc., a Nevada corporation, and Global BPO Security Corporation,
a Massachusetts corporation.

 

“Stock” means all shares, options, warrants, interests, participations, or other
equivalents (regardless of how designated) of or in a Person, whether voting or
nonvoting, including common stock, preferred stock, any other “equity security”
(as such term is defined in Rule 3a11-1 of the General Rules and Regulations
promulgated by the SEC under the Exchange Act) or any other interest or
participation that confers on a Person the right to receive a share of the
profits and losses of, or distribution of assets of, the issuing Person.

 

“Stockholders’ Agreement” means the Stockholders Agreement, dated August 14,
2009, as amended as of the date hereof, among Parent, Ares Corporate
Opportunities Fund II, L.P., a Delaware limited partnership, NewBridge
International Investment Ltd., a British Virgin Islands company, EGS Dutchco
B.V., a corporation organized under the laws of the Netherlands, Trillium
Capital LLC, a Delaware limited liability company, and R. Scott Murray.

 

“Stockholders’ Registration Rights Agreement” means the amended and restated
registration rights agreement, dated as of August 14, 2009, as amended as of the
date hereof, among Ares Corporate Opportunities Fund II, L.P., a Delaware
limited partnership, NewBridge International Investment Ltd., a British Virgin
Islands company, EGS Dutchco B.V., a corporation organized under the laws of the
Netherlands, Trillium Capital LLC, a Delaware limited liability company, R.
Scott Murray and certain founding stockholders of Parent.

 

Schedule 1.1 - 42

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“Stream BV” means Stream International Europe B.V., a besloten vennootschap met
beperkte aansprakelijkheid organized under the laws of the Netherlands.

 

“Stream Canada” means Stream International Canada Inc., an Ontario corporation.

 

“Stream Europe” means that company the identity of which has been disclosed in
writing by Parent to Agent.

 

“Stream Europe Acquisition” means the acquisition by Parent, directly or
indirectly, of all or substantially all of the Stock of Stream Europe,
contemplated to be consummated on or after the Third Amendment Effective Date.

 

“Stream Europe Closing Date” has the meaning specified therefor in Section 3.9
of the Agreement.

 

“Stream Europe Debenture” means the debenture executed by Stream Europe in favor
of the Agent (as security agent for the Lenders and Bank Product Providers)
charging the undertaking property and assets of Stream Europe with fixed and
floating charges including, without limitation, a fixed charge over its Accounts
and its Controlled Accounts and also including a guaranty and indemnity by
Stream Europe in favor of Agent.

 

“Stream HK” means Stream Global Services Hong Kong Limited, a private company
limited by shares organized under the laws of Hong Kong.

 

“Stream Holdco” means Stream Holdings Corporation, a Delaware corporation.

 

“Stream India” means Stream International Services, Pvt. Ltd., a company
organized under the laws of India.

 

“Stream International” means Stream International, Inc., a Delaware corporation.

 

“Stream LLC” means Stream Global Services LLC, a Delaware limited liability
company.

 

“Stream Mauritius” means Stream Mauritius, Ltd, a company organized under the
laws of Mauritius.

 

“Stream NY” means Stream New York, Inc., a Delaware corporation.

 

“Stream Service BV” means Stream International Service B.V., a besloten
vennootschap met beperkte aansprakelijkheid organized under the laws of the
Netherlands.

 

“Subsidiary” of a Person means a corporation, partnership, limited liability
company, or other entity in which that Person directly or indirectly owns or
controls the shares of Stock having ordinary voting power to elect a majority of
the board of directors (or appoint other comparable managers) of such
corporation, partnership, limited liability company, or other entity.

 

“Swing Lender” means WFF or any other Lender that, at the request of U.S.
Administrative Borrower and with the consent of Agent agrees, in such Lender’s
sole discretion, to become the Swing Lender under Section 2.3(b) of the
Agreement.

 

“Swing Loan” has the meaning specified therefor in Section 2.3(b) of the
Agreement.

 

“Taxes” means any taxes, levies, imposts, duties, fees, assessments or other
charges of whatever nature now or hereafter imposed by any jurisdiction or by
any political subdivision or taxing authority thereof or therein with respect to
payments by or on behalf of any Loan Party under any Loan Document and all
interest, penalties or similar liabilities with respect thereto; provided,
however, that Taxes shall exclude (i) any

 

Schedule 1.1 - 43

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tax imposed on the net income or net profits of any Lender or any Participant
(including any branch profits taxes), in each case imposed by the jurisdiction
(or by any political subdivision or taxing authority thereof) in which such
Lender or such Participant is organized, the jurisdiction (or by any political
subdivision or taxing authority thereof) in which such Lender’s or such
Participant’s office is located or the jurisdiction (or by any political
subdivision or taxing authority hereof) in which such Lender or such Participant
is or conducts business, in each case as a result of a present or former
connection between such Lender or such Participant and the jurisdiction or
taxing authority imposing the tax (other than any such connection arising solely
from such Lender or such Participant having executed, delivered or performed its
obligations or received payment under, or enforced its rights or remedies under
the Agreement or any other Loan Document); (ii) taxes resulting from a Lender’s
or a Participant’s failure to comply with the requirements of Sections 16(c) or
16(d) of the Agreement, (iii) any United States federal withholding taxes that
would be imposed on amounts payable to a Lender or a Participant based upon the
applicable withholding rate in effect at the time such Lender or a Participant
becomes a party to the Agreement, including, without limitation, pursuant to any
Assignment and Acceptance (or designates a new lending office), except that
Taxes shall include (A) any amount that Foreign Lender or a Participant (or its
assignor, if any) was previously entitled to receive pursuant to
Section 16(a) of the Agreement, if any, with respect to such withholding tax at
the time such Lender or a Participant becomes a party to the Agreement (or
designates a new lending office), and (B) additional United States federal
withholding taxes that may be imposed after the time such Foreign Lender becomes
a party to the Agreement (or designates a new lending office), as a result of a
change in law, rule, regulation, order or other decision with respect to any of
the foregoing by any Governmental Authority and (iv) all interest, penalties or
similar liabilities with respect to the amounts in subsections (i) through
(iii).

 

“Tax Lender” has the meaning specified therefor in Section 14.2(a) of the
Agreement.

 

“Third Amendment” means the Third Amendment to Credit Agreement, dated as of
December 27, 2012, by and among the Loan Parties, the Lenders and Agent.

 

“Third Amendment Effective Date” means December 27, 2012.

 

“Total Commitment” means, with respect to each Lender, its Total Commitment,
and, with respect to all Lenders, their Total Commitments, in each case as such
Dollar amounts are set forth beside such Lender’s name under the applicable
heading on Schedule C-1 attached to the Agreement or on the signature page of
the Assignment and Acceptance pursuant to which such Lender became a Lender
hereunder, as such amounts may be reduced or increased from time to time
pursuant to assignments made in accordance with the provisions of Section 13.1
of the Agreement.

 

“Trademark Security Agreement” has the meaning specified therefor in the
Security Agreement.

 

“Transactions” means the collective reference to (a) the issuance of additional
Senior Secured Notes under the Indenture and the negotiation, execution,
delivery and performance by the Loan Parties of definitive documentation with
respect thereto, and (b) any refinancing, repayment or prepayment of the
obligations (or a portion thereof) under the Indenture Documents (whether
effected through a satisfaction and discharge of the Indenture or otherwise).

 

“Triggering Event” means, as of any date of determination, that any of the
following shall have occurred:  (a) an Event of Default has occurred and is
continuing as of such date, (b) with respect to Agent’s rights to issue
Activation Instructions for Controlled Accounts denominated in Dollars,
(i) Excess Availability is less than or equal to $25,000,000 but greater than
$18,750,000 for five consecutive Business Days as of such date, or (ii) Excess
Availability is less than or equal to $18,750,000 as of such date, or (c) with
respect to Agent’s rights to issue Activation Instructions for Controlled
Accounts denominated in currencies other than Dollars, Excess Availability is
less than or equal to $10,000,000 as of such date.

 

Schedule 1.1 - 44

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“Unbilled Eligible Accounts” means the Unbilled Eligible Foreign Accounts and
the Unbilled Eligible U.S. Accounts.

 

“Unbilled Eligible Foreign Account” means an Account which would be an Eligible
Foreign Account except that it is not evidenced by a final invoice which has
been approved or otherwise accepted by the Account Debtor thereon, provided that
such Account (a) is evidenced by a valid and enforceable contract and for which
an accounting of such amount due is available, (b) represents earned but
unbilled revenue as of the end of the contractual billing period therefor and
(c) has not been accrued and unbilled for more than 30 days from the last day of
the contractual billing period therefor.

 

“Unbilled Eligible U.S. Account” means an Account which would be an Eligible
U.S. Account except that it is not evidenced by a final invoice which has been
approved or otherwise accepted by the Account Debtor thereon, provided that such
Account (a) is evidenced by a valid and enforceable contract and for which an
accounting of such amount due is available, (b) represents earned but unbilled
revenue as of the end of the contractual billing period therefor and (c) has not
been accrued and unbilled for more than 30 days from the last day of the
contractual billing period therefor.

 

“Underlying Issuer” means Wells Fargo or one of its Affiliates.

 

“Underlying Letter of Credit” means a Letter of Credit that has been issued by
an Underlying Issuer.

 

“United States” means the United States of America.

 

“Unused Line Fee Percentage” means, as of any date of determination, the
applicable percentage set forth in the following table that corresponds to the
most recent average Daily Balance of the Revolver Usage determined by Agent;
provided, however, that for the period from the Closing Date through the first
day of the next quarter immediately following the Closing Date, the Unused Line
Fee Percentage shall be at the percentage in the row styled “Level II”:

 

Level

 

Average Daily Balance
of the Revolver Usage

 

Unused Line Fee Percentage

I

 

If greater than or equal to $62,500,000

 

0.375 percentage points

 

 

 

 

 

II

 

If less than $62,500,000

 

0.50 percentage points

 

Except as set forth in the foregoing proviso, the Unused Line Fee Percentage
shall be based upon the most recent average Daily Balance of the Revolver Usage,
which will be calculated by Agent as of the end of each fiscal quarter.  The
Unused Line Fee Percentage shall be re-determined quarterly by Agent and any
change to the Unused Line Fee Percentage based on the average Daily Balance of
the Revolver Usage as of the end of any fiscal quarter shall be effective as of
the first day of the immediately following fiscal quarter beginning with the
fiscal quarter immediately following the Closing Date.

 

“U.S. Administrative Borrower” has the meaning specified therefor in
Section 17.13 of the Agreement.

 

“U.S. Advances” has the meaning specified therefor in Section 2.1(a)(i) of the
Agreement.

 

“U.S. Borrowers” means, collectively, Parent, Stream Holdco, Stream
International, Stream BV, Stream NY, eTelecare US and eTelecare AZ and all of
their respective permitted successors and assigns and each, individually, a
“U.S. Borrower”.

 

Schedule 1.1 - 45

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“U.S. Borrowing Base” means, as of any date of determination, the result of:

 

(a)                                 85% of the face amount of Eligible U.S.
Accounts, less the amount, if any, of the Dilution Reserve in respect thereof,
plus

 

(b)                                 the least of:

 

(i)                                     75% of the face amount of Unbilled
Eligible U.S. Accounts, less the amount, if any, of the Dilution Reserve in
respect thereof,

 

(ii)                                  $60,000,000 less the amount of Unbilled
Eligible Foreign Accounts, and

 

(iii)                               with respect to each U.S. Borrower, the
amount determined pursuant to clause (a) above with respect to the Eligible U.S.
Accounts of such U.S. Borrower, minus

 

(c)                                  the sum of (i) the Bank Product Reserve,
and (ii) the aggregate amount of reserves established by Agent in its Permitted
Discretion under Section 2.1(c) of the Agreement with respect to the U.S.
Borrowing Base.

 

“U.S. Deductible Amount” has the meaning specified therefor in
Section 2.15(b)(vi) of the Agreement.

 

“U.S. Designated Account” means the Deposit Account of U.S. Administrative
Borrower identified on Schedule D-1.

 

“U.S. Designated Account Bank” has the meaning specified therefor in
Schedule D-1.

 

“U.S. Letter of Credit” means an a letter of credit issued by Issuing Lender or
a letter of credit issued by Underlying Issuer, as the context requires,
pursuant to a request by U.S. Administrative Borrower.

 

“U.S. Letter of Credit Collateralization” means either (a) providing cash
collateral (pursuant to documentation reasonably satisfactory to Agent,
including provisions that specify that the Letter of Credit fee and all usage
charges set forth in the Agreement will continue to accrue while the U.S.
Letters of Credit are outstanding) to be held by Agent for the benefit of those
Lenders with a Revolver Commitment in an amount equal to the sum of (i) 105% of
the then existing U.S. Letter of Credit Usage with respect to Letters of Credit
denominated in Dollars and (ii) 115% of the remaining amount of U.S. Letter of
Credit Usage, (b) causing the U.S. Letters of Credit to be returned to the
Issuing Lender, or (c) providing Agent with a standby letter of credit, in form
and substance reasonably satisfactory to Agent, from a commercial bank
acceptable to Agent (in its sole discretion) in an amount equal to the sum of
(i) 105% of the then existing U.S. Letter of Credit Usage with respect to
Letters of Credit denominated in Dollars and (ii) 115% of the remaining amount
of U.S. Letter of Credit Usage (it being understood that the Letter of Credit
fee and all usage charges set forth in the Agreement will continue to accrue
while the Letters of Credit are outstanding and that any such fees that accrue
must be an amount that can be drawn under any such standby letter of credit).

 

“U.S. Letter of Credit Usage” means, as of any date of determination, the
aggregate undrawn amount of all outstanding U.S. Letters of Credit.

 

“U.S. Loan Account” has the meaning specified therefor in Section 2.9 of the
Agreement.

 

“U.S. Loan Party” means Parent, any U.S. Borrower and any Guarantor of the U.S.
Obligations.

 

“U.S. Maximum Revolver Amount” means, as of any date of determination, the
Maximum Revolver Amount less the Foreign Revolver Usage as of such date of
determination.

 

Schedule 1.1 - 46

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“U.S. Obligations” means (a) all loans, Advances, debts, principal, interest
(including any interest that accrues after the commencement of an Insolvency
Proceeding, regardless of whether allowed or allowable in whole or in part as a
claim in any such Insolvency Proceeding), contingent reimbursement or
indemnification obligations with respect to Reimbursement Undertaking or with
respect to Letters of Credit, premiums, liabilities (including all amounts
charged to the Loan Account pursuant to the Agreement), obligations (including
indemnification obligations), fees (including the fees provided for in the Fee
Letters), Lender Group Expenses (including any fees or expenses that accrue
after the commencement of an Insolvency Proceeding, regardless of whether
allowed or allowable in whole or in part as a claim in any such Insolvency
Proceeding), guaranties, covenants, and duties of any kind and description owing
by any U.S. Borrower to the Lender Group, in each case, pursuant to, in
connection with or evidenced by the Loan Documents and irrespective of whether
for the payment of money, whether direct or indirect, absolute or contingent,
due or to become due, now existing or hereafter arising, and including all
interest not paid when due and all other expenses or other amounts that any U.S.
Borrower is required to pay or reimburse pursuant to or in connection with the
Loan Documents (by law or otherwise), and (b) all Bank Product Obligations owing
by a U.S. Borrower, in each case, other than the Parallel Debt U.S.  Any
reference in the Agreement or in the Loan Documents to the U.S. Obligations
shall include all or any portion thereof and any extensions, modifications,
renewals, or alterations thereof, both prior and subsequent to any Insolvency
Proceeding.

 

“U.S. Received Amount” has the meaning specified therefor in
Section 2.15(b)(vi) of the Agreement.

 

“U.S. Revolver Usage” means, as of any date of determination, the sum of (a) the
amount of outstanding U.S. Advances, plus (b) the amount of the U.S. Letter of
Credit Usage.

 

“U.S. Subsidiary” means any Subsidiary that is organized under the laws of any
state within the United States or the District of Columbia.

 

“VIE” means Suzhou SiJun Information Services Co., Ltd., a People’s Republic of
China limited liability company.

 

“Voidable Transfer” has the meaning specified therefor in Section 17.8 of the
Agreement.

 

“Voting Stock” of any Person as of any date means the Stock of such Person that
is at the time entitled to vote in the election of the Board of Directors of
such Person.

 

“Warrants” means those certain publicly traded warrants with respect to Parent’s
Stock expiring on October 17, 2011, trading under the symbol OOO.WS on the
American Stock Exchange.

 

“Wells Fargo” means Wells Fargo Bank, National Association, a national banking
association.

 

“WFF” means Wells Fargo Capital Finance, LLC (formerly known as Wells Fargo
Foothill, LLC), a Delaware limited liability company.

 

“WFOE” means Stream (Suzhou) Information Consulting Co. Limited (China), a
People’s Republic of China limited liability company.

 

Schedule 1.1 - 47

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ANNEX C

TO THIRD AMENDMENT TO CREDIT AGREEMENT

 

Amended Schedule 3.7 to Amended Credit Agreement

 

[see attached]

 

--------------------------------------------------------------------------------

 

SCHEDULE 3.7

 

[INTENTIONALLY OMITTED]

 

--------------------------------------------------------------------------------

 

ANNEX D

TO THIRD AMENDMENT TO CREDIT AGREEMENT

 

Amended Schedule 3.9 to Amended Credit Agreement

 

[see attached]

 

--------------------------------------------------------------------------------

 

SCHEDULE 3.9

 

The obligation of the Lender Group (or any member thereof) to include Accounts
owned by Stream Europe in the Foreign Borrowing Base is subject to the
fulfillment, to the satisfaction of Agent in its Permitted Discretion, of each
of the conditions precedent set forth below (such inclusion of Stream Europe in
the Foreign Borrowing Base by Agent being conclusively deemed to be Agent’s
satisfaction or waiver of these conditions precedent):

 

(a)                                 Agent shall have received each of the
following documents, in form and substance satisfactory to Agent in its
Permitted Discretion, duly executed and each such document shall be in full
force and effect:

 

(i)                                     the Stream Europe Debenture, and

 

(ii)                                  opinion of Bingham McCutchen LLP, in its
capacity as special European counsel to Agent and the Lenders;

 

(b)                                 Each document (including any financing
statements) required by the Loan Documents or under law or requested by Agent in
its Permitted Discretion to be filed, registered or recorded in order to create
in favor of the Agent, for the benefit of the Secured Parties (as defined in the
Security Agreement), a perfected Lien on the Collateral described therein, prior
and superior in right to any other Person (other than Permitted Liens), shall
have been filed, registered and recorded (as applicable) and Agent shall have a
perfected Lien on the Collateral described therein, prior and superior in right
to any other Person (other than Permitted Liens);

 

(c)                                  Stream Europe shall have received all
material licenses, approvals or evidence of other actions required by any
Governmental Authority in connection with the execution and delivery by Stream
Europe of the Loan Documents or with the consummation of the transactions
contemplated thereby; and

 

(d)                                 All other documents and legal matters in
connection with the transactions contemplated by this Agreement shall have been
delivered, executed, or recorded and shall be in form and substance satisfactory
to Agent in its Permitted Discretion.

 

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ANNEX E

TO THIRD AMENDMENT TO CREDIT AGREEMENT

 

Amended Schedule 5.1 to Amended Credit Agreement

 

[see attached]

 

--------------------------------------------------------------------------------

 

SCHEDULE 5.1

 

Deliver to Agent, with copies to each Lender, each of the financial statements,
reports, or other items set forth set forth below at the following times in form
satisfactory to Agent:

 

as soon as available, but in any event within 30 days (45 days in the case of a
month that is the end of one of Parent’s fiscal quarters) after the end of each
month during each of Parent’s fiscal years

 

(a)                                 an unaudited consolidated and consolidating
balance sheet, income statement, and statement of cash flow covering Parent’s
and its Subsidiaries’ operations during such period, together with a comparison
of the results therein to the year-to-date period and the then current period
set forth in the most recent Projections,

 

(b)                                 a Compliance Certificate (which shall
include, if delivered as of the end of a fiscal quarter, a calculation of the
Fixed Charge Coverage Ratio).

 

 

 

as soon as available, but in any event within 90 days after the end of each of
Parent’s fiscal years

 

 

(c)                                  consolidated and consolidating financial
statements of Parent and its Subsidiaries for each such fiscal year, audited by
independent certified public accountants reasonably acceptable to Agent and
certified, without any qualifications (including any (A) “going concern” or like
qualification or exception, (B) qualification or exception as to the scope of
such audit, or (C) qualification which relates to the treatment or
classification of any item and which, as a condition to the removal of such
qualification, would require an adjustment to such item, the effect of which
would be to cause any noncompliance with the provisions of Section 7), by such
accountants to have been prepared in accordance with GAAP (such audited
financial statements to include a balance sheet, income statement, and statement
of cash flow and, if prepared, such accountants’ letter to management), and a
Compliance Certificate.

 

 

 

as soon as available, but in any event within 3 Business Days after the earlier
of (i) the last day of each of Parent’s fiscal years or (ii) the date Parent’s
Board of Directors meets to approve such Projections,

 

(d)                                 copies of Parent’s Projections, satisfactory
to Agent, in its Permitted Discretion, for the forthcoming fiscal year, month by
month, certified by the chief financial officer of Parent as being such
officer’s good faith estimate of the financial performance of Parent during the
period covered thereby.

 

 

 

if and when filed by any Loan Party,

 

(e)                                  Form 10-Q quarterly reports, Form 10-K
annual reports, and Form 8-K current reports, any other filings made by such
Loan Party with the SEC, and any other information that is provided by a Loan
Party to its shareholders generally.

 

--------------------------------------------------------------------------------

 

promptly, but in any event within 5 days after any Loan Party has knowledge of
any event or condition that constitutes a Default or an Event of Default,

 

(f)                                   notice of such event or condition and a
statement of the curative action that such Loan Party proposes to take with
respect thereto.

 

 

 

promptly after any Loan Party has knowledge of the commencement thereof, but in
any event within 5 days after the service of process with respect thereto on any
Loan Party or any of its Subsidiaries,

 

(g)                                  notice of all actions, suits, or
proceedings brought by or against such Loan Party or any of its Subsidiaries
before any Governmental Authority which reasonably could be expected to result
in a Material Adverse Change.

 

 

 

upon the request of Agent,

 

(h)                                 any other information reasonably requested
relating to the financial condition of Parent or its Subsidiaries.

 

 

 

promptly, but in any event within 3 Business Days after any Loan Party has
knowledge thereof,

 

(i)                                     notice of any lawful activity by a Loan
Party or any of its Subsidiaries with a Sanctioned Entity or Sanctioned Person
in excess of the percentage limits outlined in Section 4.23.

 

2

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ANNEX F

TO THIRD AMENDMENT TO CREDIT AGREEMENT

 

Amended Schedule 5.2 to Amended Credit Agreement

 

[see attached]

 

--------------------------------------------------------------------------------

 

SCHEDULE 5.2

 

Provide Agent (and if so requested by Agent, with copies for each Lender) with
each of the documents set forth below at the following times in form
satisfactory to Agent:

 

Monthly (no later than the 20th day of each month); provided, however, if a
Financial Covenant Period shall then be in effect, such documents shall be
required to be delivered weekly (by the end of Wednesday for the week ending the
preceding Friday)

 

(a)                                 an Account roll-forward for each Loan Party
with supporting details supplied from sales journals, collection journals,
credit registers and any other records,

 

(b)                                 a summary report, together with supporting
documentation as may be requested by Agent, as to all unbilled Accounts of each
Loan Party, and

 

(c)                                  a Borrowing Base Certificate, including
(i) the then most recent report of the Dutch Borrowers’ Accounts (which such
report shall contain address information for each Account Debtor listed therein)
and (ii) a calculation of the Borrowing Base pursuant to and as defined in the
Indenture; provided, that (x) any time a new Account Debtor is added to the
report of the Dutch Borrowers’ Accounts, then each Dutch Borrower shall
(1) provide an executed Supplemental Pledge Agreement and the then most recent
report of such Dutch Borrower’s Accounts (which such report shall contain
address information for each Account Debtor listed therein), and (2) immediately
following the delivery of the Borrowing Base Certificate with the executed
Supplemental Pledge, such Supplemental Pledge shall be stamped by the Dutch tax
authority and delivered to Agent and (y) the calculation of the Borrowing Base
pursuant to and as defined in the Indenture shall not be required if such
calculation under the Indenture has been amended, replaced, removed or otherwise
modified to Agent’s reasonable satisfaction.

 

 

 

Monthly (no later than the 20th day of each month)

 

(d)                                 a summary of all Priority Payables of each
Loan Party contributing to the Borrowing Base,

 

(e)                                  a detailed aging, by total, of each Loan
Party’s Accounts, together with a reconciliation and supporting documentation
for any reconciling items noted (delivered electronically in an acceptable
format, if the Loan Parties have implemented electronic reporting),

 

(f)                                   a summary aging, by vendor, including a
reconciliation to the general ledger, of each Borrower’s and its Subsidiaries’
accounts payable and any book overdraft (delivered electronically in an
acceptable format, if the Borrowers have implemented electronic reporting) and
an aging, by vendor, of any held checks, and

 

(g)                                  to the extent not provided as part of item
(a) above, a reconciliation of the month-end Account roll-forward to the ending
balances of the Loan Parties’ general ledger.

 

 

 

Quarterly

 

(h)                                 with the delivery of the Compliance
Certificate for such quarter, copies of (i) new Material Contracts, and
(ii) amendments to existing Material Contracts entered into by any Loan Party;

 

 

 

Upon request by Agent

 

(i)                                     notice of all claims, offsets, or
disputes asserted by Account Debtors with respect to any Loan Party’s Accounts,

 

(j)                                    copies of invoices together with
corresponding shipping and delivery documents, and credit memos together with
corresponding supporting documentation, with respect to invoices and credit
memos in excess of an amount determined in the sole discretion of Agent, from
time to time,

 

(k)                                 a detailed report regarding Parent’s and
each of its Subsidiaries’ Permitted Intercompany

 

--------------------------------------------------------------------------------

 

 

 

Advances and other intercompany activity between Parent and its Subsidiaries or
between any Subsidiary of Parent and any other Subsidiary of Parent,

 

(l)                                     detailed reporting as to all Priority
Payables of each Loan Party contributing to the Borrowing Base,

 

(m)          a detailed report regarding the Borrowers’ and their respective
Subsidiaries’ cash and Cash Equivalents, including an indication of which
amounts constitute Qualified Cash,

 

(n)                                 proof of payment of Parent’s and its
Subsidiaries’ applicable taxes, including accrued, but unpaid, ad valorem taxes,

 

(o)                                 a detailed list of each Loan Party’s
customers, with address and contact information,

 

(p)                                 such other reports as to the Collateral or
the financial condition of Parent and/or its Subsidiaries, as Agent may
reasonably request, and

 

(q)                                 a report detailing the dollar value of each
non-Loan Party’s owned assets.

 

2

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ANNEX G

TO THIRD AMENDMENT TO CREDIT AGREEMENT

 

Amended Schedule C-1 to Amended Credit Agreement

 

[see attached]

 

--------------------------------------------------------------------------------

 

SCHEDULE C-1

 

COMMITMENTS

 

Lender

 

Revolver Commitment
following the
effectiveness of the
Third Amendment and
prior to the
effectiveness of the
Assignment and
Acceptance between
WFF and JPMorgan
Chase Bank, N.A.

 

Revolver Commitment
following the
effectiveness of the
Assignment and
Acceptance between
WFF and JPMorgan
Chase Bank, N.A.

 

Wells Fargo Capital Finance, LLC

 

$

85,000,000

 

$

62,000,000

 

 

 

 

 

 

 

JPMorgan Chase Bank, N.A.

 

$

—

 

$

23,000,000

 

 

 

 

 

 

 

Royal Bank of Canada

 

$

20,000,000

 

$

20,000,000

 

 

 

 

 

 

 

Morgan Stanley Bank, N.A.

 

$

20,000,000

 

$

20,000,000

 

 

 

 

 

 

 

All Lenders

 

$

125,000,000

 

$

125,000,000

 

 

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