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Exhibit 10.1
 
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS
 DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH
 THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]".
 
CHANGE MANAGEMENT FORM 15
TO STATEMENT OF WORK #3
 

 
Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21,
2014
 
PCR No.:
 
Originator:  Joy Park
 
Date: May 8, 2017
 
Department: NCO
 
Phone #: [***]
 
Title: Vice President
 
Locations Impacted:  Work at Home Locations
 
Requested Implementation Date: May 24, 2017
 
Estimated Hours: (LOE)
 
☒ Billable        ☐ Non-Billable
 
Billing Rate/Hour: See below
 
Fixed Fee Cost (if applicable)  N/A
 
Type of Change:  Incentive Program
 
Scope of Change:
 
☒ Minor (Anything within current contract)
 
☐Major (may require contract amendment)
MUST BE REVIEWED BY Business and/or P&L Owner
 
Reason for Change: Comcast and Vendor agree to extend the XH Mobile Chat App
Term as set forth in more detail below.  Unless specifically provided in this
CMF, all other terms of SOW 3 remain unchanged.
 
Area(s) of Change
 
☐    Accounting/Payroll
 
☐    Network
 
☐    Data Processing
 
☒    Resource Planning
 
☐    General Facilities
 
☐    Quality Assurance
 
☐    Human Resources
 
☐    Telecom
 
☐    IT/BI
 
☐    Training
 
☐    Operations
 
☐    Recruiting
 
☒    Other:  XH Mobile Chat App Support

 
The parties, for good and valuable consideration, the receipt of which is hereby
acknowledged, agree to the following:

1.
The XH Mobile Chat App Term, as outlined in CMF 12 of SOW 3 dated February 3,
2017, shall be extended from [***] to [***].

Comcast Authorization
 
Comcast Representative's Signature
 
/s/ Joy Park

Print Name
 
Joy Park
Date
05/12/2017

Support.com Authorization
 
Support.com Representative's Signature
 
/s/ Rick Bloom

Print Name
 
Rick Bloom
Date
05/12/2017
 

 
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE
COMMISSION ***
 
 

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