SECOND AMENDMENT TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT
This Second Amendment to Amended and Restated Loan and Security Agreement (this
"Amendment") is entered into as of March 28, 2003, by and between COMERICA
BANK-CALIFORNIA ("Bank") and CHORDIANT SOFTWARE, INC. ("Borrower").
 

RECITALS
Borrower and Bank are parties to that certain Amended and Restated Loan and
Security Agreement dated as of August 16, 2000, as amended (the "Agreement").
The parties desire to amend the Agreement in accordance with the terms of this
Amendment.
 

NOW, THEREFORE, the parties agree as follows:
1. The following defined terms in Section 1.1 of the Agreement are hereby
amended to read as follows: "Committed Revolving Line" means a credit extension
of up to Five Million Dollars ($5,000,000).
"Current Liabilities" means, as of any applicable date, all amounts that should,
in accordance with GAAP, be included as current liabilities on the consolidated
balance sheet of Borrower and its Subsidiaries, as at such date, plus, to the
extent not already included therein, all Obligations under this Agreement, and
including all Indebtedness that is payable upon demand or within one year from
the date of determination thereof unless such Indebtedness is renewable or
extendible at the option of Borrower or any Subsidiary to a date more than one
year from the date of determination.
 

"Equipment Line" means a credit extension of up to Two Million Five Hundred
Thousand Dollars ($2,500,000).
 

"Equipment Maturity Date" means March 27, 2006.
 

"Revolving Maturity Date" means March 27, 2005.
 

2. Section 2.1(a)(i) of the Agreement is amended by deleting the phrase "Three
Million Dollars ($3,000,000) where it appears in the fifth (5th) and eighth
(8th) lines thereof, and replacing it with "Two MillionDollars ($2,000,000)."
 

3. Subsections (i) and (ii) of Section 2.1(b) of the Agreement are amended to
read as follows:
(b) Equipment Advances.
(i) Subject to and upon the terms and conditions of this Agreement, at any time
from the date hereof through March 27, 2004 (the "Equipment Availability End
Date"), Bank agrees to make advances (each an "Equipment Advance" and,
collectively, the "Equipment Advances") to Borrower in an aggregate outstanding
amount not to exceed the Equipment Line. Each Equipment Advance shall not exceed
one hundred percent (100%) of the invoice amount of equipment, furniture and
software approved by Bank from time to time (which Borrower shall, in any case,
have purchased within 90 days of the date of the corresponding Equipment
Advance), excluding taxes, shipping, warranty charges, freight discounts, soft
costs, and installation expense; provided, that Borrower may request a single
Equipment Advance on or about March 28, 2003 (the "Initial Equipment Advance")
which may be used to refinance existing equipment, furniture and software
approved by Bank. The foregoing notwithstanding, not more than 25% of the
aggregate Equipment Advances may be used to finance software.
(ii) Interest shall accrue from the date of each Equipment Advance at the rate
specified in Section 2.3(a), and shall be payable monthly on the first (1st)
calendar day of each month
(the "Payment Date"). The Initial Equipment Advance shall be payable in thirty
(30) equal monthly installments of principal, plus all accrued interest,
beginning on the Payment Date of the month immediately following the Initial
Equipment Advance, and continuing on the same day of each month thereafter until
paid. Any subsequent Equipment Advances (except for Equipment Advances used to
finance software) that are outstanding on September 27, 2003 (the "First Term
Date") shall be payable in thirty (30) equal monthly installments of principal,
plus all accrued interest, beginning on the Payment Date of the month
immediately following the First Term Date, and continuing on the same day of
each month thereafter through the Equipment Maturity Date. Any Equipment
Advances used to finance software that are outstanding on the First Term Date
shall be payable in twenty-four (24) equal monthly installments of principal,
plus all accrued interest, beginning on the Payment Date of the month
immediately following the First Term Date, and continuing on the same day of
each month thereafter until paid. Any Equipment Advances (except for Equipment
Advances used to finance software) drawn after the First Term Date that are
outstanding on the Equipment Availability End Date shall be payable in
twenty-four (24) equal monthly installments of principal, plus all accrued
interest, beginning on the Payment Date of the month immediately following the
Equipment Availability End Date, and continuing on the same day of each month
thereafter through the Equipment Maturity Date. Any Equipment Advances used to
finance software drawn after the First Term Date that are outstanding on the
Equipment Availability End Date shall be payable in eighteen (18) equal monthly
installments of principal, plus all accrued interest, beginning on the Payment
Date of the month immediately following the Equipment Availability End Date, and
continuing on the same day of each month thereafter until paid. All unpaid
amounts due under this Section 2.1(b) and any other amounts due under this
Agreement (except as otherwise expressly specified herein) shall be immediately
due and payable on the Equipment Maturity Date. Equipment Advances, once repaid,
may not be reborrowed. Borrower may prepay any Equipment Advances without
penalty or premium.

4. The first sentence of Section 2.1(c)(i) of the Agreement is amended by
deleting the phrase "Four Million Dollars ($4,000,000) where it appears in the
third (3rd) line thereof, and replacing it with "Two Million Dollars
($2,000,000)."
 

5. Section 2.1(d) of the Agreement is amended to read as follows:

(d) Foreign Exchange Sublimit. If there is availability under the Committed
Revolving Line, Borrower may enter in foreign exchange forward contracts with
the Bank under which Borrower commits to purchase from or sell to Bank a set
amount of foreign currency more than one business day after the contract date
(the "FX Forward Contract"). Bank will subtract 10% of each outstanding FX
Forward Contract from the foreign exchange sublimit which is a maximum of
$2,000,000 (the "FX Sublimit"). Such subtracted amount shall be deducted from
availability under the Committed Revolving Line for other Credit Extensions. The
total FX Forward Contracts at any one time may not exceed $25,000,000. Bank may
terminate the FX Forward Contracts if an Event of Default occurs.

6. Section 2.2 of the Agreement is amended to read as follows:
2.2 Overadvances. If at any time or for any reason the aggregate amount of the
outstanding Advances plus the aggregate face amount of all outstanding Letters
of Credit plus the aggregate amount outstanding in respect of the FX Sublimit
exceeds the lesser of (a) the Committed Revolving Line, or (b) the greater of
(i) Two Million Dollars ($2,000,000) or (ii) the Borrowing Base, Borrower shall
immediately pay to Bank, in cash, the amount of such excess.

7. Subsections (i) and (ii) of Section 2.3(a) of the Agreement are amended to
read as follows:
(a) Interest Rates.
(i) Advances. Except as set forth in Section 2.3(b), any Advances shall bear
interest, on the outstanding daily balance thereof, at a rate equal to the Prime
Rate plus one-half percent (0.50%).
(ii) Equipment Advances. Except as set forth in Section 2.3(b), the Equipment
Advances shall bear interest, on the outstanding daily balance thereof, at a
rate equal to the Prime Rate plus one percent (1.0%).
 

8. Borrower shall not request or receive LIBOR Rate Advances.
 

9. The second paragraph of Section 6.3 of the Agreement is amended by deleting
the phrase "Three Million Dollars ($3,000,000)" where it appears in the second
(2nd) line thereof, and replacing it with "Two Million Dollars ($2,000,000)."
 

10. The last paragraph of Section 6.3 of the Agreement is amended to read as
follows:
Bank shall have a right within sixty (60) days after March 28, 2003, and from
time to time thereafter, to audit Borrower's Accounts and appraise Collateral at
Borrower's expense, the results of which shall be satisfactory to Bank, provided
that such audits will be conducted no more often than every twelve (12) months
unless an Event of Default has occurred and is continuing; provided, however,
that if Advances under the Committed Revolving Line, including Letters of Credit
and availability used under the Committed Revolving Line for FX Forward
Contracts, exceed Two Million Dollars ($2,000,000), then such audits may be
conducted no more often than every six (6) months unless an Event of Default has
occurred and is continuing.
 

11. Section 6.8 of the Agreement is amended to read as follows:
6.8 Quick Ratio. Borrower shall maintain, as of the last day of each fiscal
quarter of Borrower, or, in the event Borrower's aggregate balance of
unrestricted cash and cash equivalents ever
falls below $25,000,000, as of the last day of each calendar month, a ratio of
Quick Assets to Current Liabilities, less non-refundable and deferred
maintenance revenue, of at least 2.0 to 1.0.
 

12. Section 6.9 of the Agreement is amended to read as follows:
6.9 Tangible Net Worth. Borrower shall maintain, as of the last day of each
fiscal quarter, or, in the event Borrower's aggregate balance of unrestricted
cash and cash equivalents ever falls below $25,000,000, as of the last day of
each calendar month, a Tangible Net Worth of not less than Fifteen Million
Dollars ($15,000,000) plus sixty percent (60%) of any New Equity.
 

13. Section 6.12 of the Agreement is amended to read as follows:
6.12 Revenue. For each fiscal quarter of Borrower beginning with the quarter
ending March 31, 2003, Borrower shall achieve quarterly revenue of at least
seventy-five percent (75%) of the
projected revenue for such period as set forth in Borrower's projections
delivered to Bank and attached hereto as Exhibit E.
 

14. A new Section 6.13 is added to the Agreement, which shall read as follows:
6.13 Cash Maintained at Bank. Borrower shall maintain at all times at least Five
Million Dollars ($5,000,000) in one or more depository or operating accounts
with Bank.

15. Exhibit A is deleted and replaced with Exhibit A attached hereto.
 

16. Exhibit D is deleted and replaced with Exhibit D attached hereto.
 

17. Exhibit E shall be in the form of Exhibit E attached hereto.
 

18. Upon execution of this Amendment and on each anniversary date of this
Amendment until the Revolving Maturity Date, Borrower shall pay to Bank a
non-refundable fee for the Committed Revolving Line in the amount of $12,500.
Upon execution of this Amendment, Borrower shall pay to Bank a non-refundable
fee for the Equipment Line in the amount of $6,250.
 

19. All references in the Loan Documents to "Imperial Bank" shall mean and refer
to "Comerica Bank-California." Unless otherwise defined, all initially
capitalized terms in this Amendment shall be as  defined in the Agreement. The
Agreement, as amended hereby, shall be and remain in full force and effect in
accordance with its respective terms and hereby is ratified and confirmed in all
respects. Except as expressly set forth herein, the execution, delivery, and
performance of this Amendment shall not operate as a waiver of, or as an
amendment of, any right, power, or remedy of Bank under the Agreement, as in
effect prior to the date hereof. Borrower ratifies and reaffirms the continuing
effectiveness of all promissory notes, guaranties, security  agreements,
mortgages, deeds of trust, environmental agreements, and all other instruments,
documents and agreements entered into in connection with the Agreement.

20. Borrower represents and warrants that the representations and warranties
contained in the Agreement are true and correct as of the date of this
Amendment, and that no Event of Default has occurred and is continuing.
 

21. This Amendment may be executed in two or more counterparts, each of which
shall be deemed an original, but all of which together shall constitute one
instrument.
 

22. As a condition to the effectiveness of this Amendment, Bank shall have
received, in form and substance satisfactory to Bank, the following:
(a) this Amendment, duly executed by Borrower;
(b) Corporate Resolutions to Borrow;
(c) Payment of the fees then due specified in Section 18 hereof, plus all Bank
Expenses incurred through the date of this Amendment;
(d) A negative pledge agreement covering intellectual property; and
(e) such other documents, and completion of such other matters, as Bank may
reasonably deem necessary or appropriate.
 

IN WITNESS WHEREOF, the undersigned have executed this Amendment as of the first
date above written.
CHORDIANT SOFTWARE, INC.
By: /s/ Steve G. Vogel
Title: Senior Vice President and Chief Financial Officer
 

COMERICA BANK-CALIFORNIA
By:  /s/ Robin Wenzel
Title: First Vice President and Manager
 

DEBTOR CHORDIANT SOFTWARE, INC.
SECURED PARTY: COMERICA BANK-CALIFORNIA
EXHIBIT A
COLLATERAL DESCRIPTION ATTACHMENT TO LOAN AND SECURITY AGREEMENT
 

All personal property of Borrower (herein referred to as "Borrower" or "Debtor")
whether presently existing or hereafter created or acquired, and wherever
located, including, but not limited to:

(a) all accounts (including health-care-insurance receivables), chattel paper
(including tangible and electronic chattel paper), deposit accounts, documents
(including negotiable documents),
equipment (including all accessions and additions thereto), general intangibles
(including payment intangibles and software),
goods (including fixtures), instruments (including promissory notes), inventory
(including all goods held for sale or lease or to be furnished under a contract
of service, and including returns and repossessions), investment property
(including securities and securities entitlements), letter of credit rights,
money, and all of Debtor's books and records with respect to any of the
foregoing, and the computers and equipment containing said books and records;
(b) all common law and statutory copyrights and copyright registrations,
applications for registration, now existing or hereafter arising, in the United
States of America or in any foreign
jurisdiction, obtained or to be obtained on or in connection with any of the
forgoing, or any parts thereof or any underlying or component elements of any of
the forgoing, together with the right to copyright and all rights to renew or
extend such copyrights and the right (but not the obligation) of Secured Party
to sue in its own name and/or in the name of the Debtor for past, present and
future infringements of copyright;
(c) all trademarks, service marks, trade names and service names and the
goodwill associated therewith, together with the right to trademark and all
rights to renew or extend such trademarks and the right (but not the obligation)
of Secured Party to sue in its own name and/or in the name of the Debtor for
past, present and future infringements of trademark;
(d) all (i) patents and patent applications filed in the United States Patent
and Trademark Office or any similar office of any foreign jurisdiction, and
interests under patent license agreements,
including, without limitation, the inventions and improvements described and
claimed therein, (ii) licenses pertaining to any patent whether Debtor is
licensor or licensee, (iii) income, royalties, damages, payments, accounts and
accounts receivable now or hereafter due and/or payable under and with respect
thereto, including, without limitation, damages and payments for past, present
or future infringements thereof, (iv) right (but not the obligation) to sue in
the name of Debtor and/or in the name of Secured Party for past, present and
future infringements thereof, (v) rights corresponding thereto throughout the
world in all jurisdictions in which such patents have been issued or applied
for, and (vi) reissues, divisions, continuations, renewals, extensions and
continuations-in-part with respect to any of the foregoing; and (e) any and all
cash proceeds and/or noncash proceeds of any of the foregoing, including,
without limitation, insurance proceeds, and all supporting obligations and the
security therefore or for any right to payment. All terms above have the
meanings given to them in the California Uniform Commercial Code, as amended or
supplemented from time to time, including revised Division 9 of the Uniform
Commercial Code-Secured Transactions, added by Stats. 1999, c.991 (S.B. 45),
Section 35, operative July 1, 2001. Notwithstanding the foregoing, the
Collateral shall not include any copyrights, patents, trademarks, servicemarks
and applications therefore, now owned or hereafter acquired, or any claims for
damages by way of any past, present and future infringement of any of the
foregoing (collectively, the "Intellectual
Property"); provided, however, that the Collateral shall include all accounts
and general intangibles that consist of rights to payment and proceeds from the
sale, licensing or disposition of all or any part, or rights in, the foregoing
(the "Rights to Payment"). Notwithstanding the foregoing, if a judicial
authority (including a U.S. Bankruptcy Court) holds that a security interest in
the underlying Intellectual Property is necessary to have a security interest in
the Rights to Payment, then the Collateral shall automatically, and effective as
of the Closing Date, include the Intellectual Property to the extent necessary
to permit perfection of Bank's security interest in the Rights to Payment.
 

 

NEGATIVE PLEDGE AGREEMENT

This Negative Pledge Agreement is made as of March 28, 2003, by and between
COMERICA BANKCALIFORNIA ("Bank"), and CHORDIANT SOFTWARE, INC. ("Borrower").
In connection with that certain Amended and Restated Loan and Security Agreement
dated as of August 16, 2000 between Borrower and Bank, as amended including,
without limitation, by that certain Second Amendment to Amended and Restated
Loan and Security Agreement dated as of the date hereof (collectively, the "Loan
Agreement") and the other related documents being concurrently executed between
Borrower and Bank in connection therewith, Borrower hereby agrees as follows:
1. Except as permitted in the Loan Agreement, Borrower shall not sell, transfer,
assign, mortgage, pledge, lease, grant a security interest in, or encumber, or
enter into any agreement, document, instrument or other arrangement (except with
or in favor of Bank) with any person which directly or indirectly prohibits or
has the effect of prohibiting Borrower from selling, transferring, assigning,
mortgaging, pledging, leasing, granting a security interest in or upon, or
encumbering any of Borrower's intellectual property, including, without
limitation, the following:
a. Any and all copyright rights, copyright applications, copyright registrations
and like protection in each work or authorship and derivative work thereof,
whether published or unpublished and
whether or not the same also constitutes a trade secret, now or hereafter
existing, created, acquired or held (collectively, the"Copyrights");
b. Any and all trade secrets, and any and all intellectual property rights in
computer software and computer software products now or hereafter existing,
created, acquired or held;
c. Any and all design rights which may be available to Borrower now or hereafter
existing, created, acquired or held;
d. All patents, patent applications and like protections, including, without
limitation, improvements, divisions, continuations, renewals, reissues,
extensions and continuations-in-part of the
same, including, without limitation, the patents and patent applications
(collectively, the "Patents");
e. Any trademark and servicemark rights, whether registered or not, applications
to register and registrations of the same and like protections, and the entire
goodwill of the business of Borrower connected with and symbolized by such
trademarks (collectively, the "Trademarks");
f. Any and all claims for damages by way of past, present and future
infringements of any of therights included above, with the right, but not the
obligation, to sue for and collect such damages for said use or infringement of
the intellectual property rights identified above;
g. All licenses or other rights to use any of the Copyrights, Patents or
Trademarks and all license fees and royalties arising from such use to the
extent permitted by such license or rights;
h. All amendments, extensions, renewals and extensions of any of the Copyrights,
Patents or Trademarks; and
i. All proceeds and products of the foregoing, including, without limitation,
all payments under insurance or any indemnity or warranty payable in respect of
any of the foregoing.
 

2. Borrower covenants and agrees that it will not agree with any Person other
than Bank not to grant a security interest in, or otherwise encumber, any of its
property, or permit any Subsidiary to do so.
3. It shall be an Event of Default under the Loan Documents between Borrower and
Bank if there is a breach of any term of this Negative Pledge Agreement.
4. Capitalized items used herein without definition shall have the same meanings
as set forth in the Loan and Security Agreement of even date herewith. This
Agreement may be executed in two or more counterparts, each of which shall be
deemed an original, but all of which together shall constitute the same
instrument.
 

CHORDIANT SOFTWARE, INC.

By: /S/ Steve G. Vogel
Title: Senior Vice President and Chief Financial Officer
 

COMERICA BANK-CALIFORNIA
By:  /s/ Robin Wenzel
Title: First Vice President and Manager