Exhibit 10.2

 
 
MASTER SERVICES AGREEMENT

 
THIS MASTER SERVICES AGREEMENT, dated as of September 14, 2009 (this
“Agreement”), is entered into by and between CTM Media Holdings, Inc., a
Delaware corporation (“ CTM ”), and IDT Corporation, a Delaware corporation (“
IDT ”). For purposes of this Agreement, “ Party ” or “ Parties ” shall mean
either CTM or IDT, individually or collectively.
 
BACKGROUND
 
WHEREAS, IDT is executing a spin-off of CTM, a wholly-owned subsidiary, to its
stockholders, and has agreed to provide certain corporate, tax and accounting
support, administrative and other services to CTM on the terms and conditions
set forth herein.
 
NOW THEREFORE, in consideration of the foregoing, the mutual agreements
contained herein and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the Parties hereto hereby agree as
follows:
 
AGREEMENT
 
1. Representations and Warranties.
 
As an inducement to enter into this Agreement, CTM and IDT each hereby
represents and warrants to the other as follows:
 
(a) It is an entity duly organized, validly existing and in good standing under
the laws of the state of Delaware.  Such Party has all necessary corporate power
and authority to enter into this Agreement, to carry out its obligations
hereunder and to consummate the transactions contemplated hereby.  The execution
and delivery by such Party of this Agreement, the performance by such Party of
its obligations hereunder and the consummation by such Party of the transactions
contemplated hereby have been duly authorized by all requisite corporate action
on the part of such Party.
 
(b) The execution and delivery by such Party of this Agreement, the performance
by such Party of its obligations hereunder and the consummation by such Party of
the transactions contemplated hereby do not and will not (i) violate, conflict
with or result in the breach of any provision of the certificate of
incorporation or bylaws of such Party, (ii) conflict with or violate any law or
governmental order applicable to such Party, or (iii) conflict with, or result
in any breach of, constitute a default (or event which, with the giving of
notice or lapse of time, or both, would become a default) under, require any
consent under, or give to others any rights of termination, amendment,
acceleration, suspension, revocation or cancellation of, any note, bond,
mortgage or indenture, contract, agreement, lease, sublease, license, permit,
franchise or other instrument or arrangement to which such Party is a party,
which would adversely affect the ability of such Party to carry out its
obligations under, and to consummate the transactions contemplated by, this
Agreement.

 
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2. Provision and Term of Services; Termination.
 
(a) IDT agrees to provide to CTM the services (collectively, the “Services”) as
set forth on each Schedule A  that is appended hereto from time to time.  The
Services shall be provided in accordance with the terms and provisions of this
Agreement and the applicable  Schedule A .  As used herein, the term “ Provider
” shall refer to IDT or any affiliate designated by IDT that is providing
Services, and the term “ Recipient ” shall refer to CTM.
 
(b) Provider shall, and where appropriate shall ensure that any officer,
employee, agent or sub-contractor providing Services on behalf of Provider
shall, use reasonable care, skill and diligence in providing the Services.
 
(c) Provider shall maintain accurate records and accounts of all transactions
relating to the Services performed by it pursuant to this Agreement.  Such
records and accounts shall be maintained separately from such Provider’s own
records and accounts and shall reflect such information as would normally be
examined by an independent accountant in performing a complete audit pursuant to
U.S. generally accepted auditing standards for the purpose of certifying
financial statements, and to permit verification thereof by governmental
agencies.  Recipient shall have the right to inspect and copy, upon reasonable
notice and at reasonable intervals during the Provider’s regular office hours,
the separate records and accounts maintained by Provider relating to the
Services.
 
(d) All of the Services shall be provided during the term of this
Agreement.  The term of this Agreement shall commence on the date hereof and
continue until the first anniversary hereof and shall automatically renew for
additional six-month terms unless, no later than ninety (90) days prior to the
end of the then-current term of this Agreement, IDT notifies CTM of its intent
to terminate this Agreement, in which case this Agreement shall terminate
effective as of the end of the then-current term,  provided  that certain
Services shall terminate earlier as set forth on the applicable  Schedule A
.  This Agreement or any Service being provided for Recipient may be terminated
by Recipient upon not less than thirty (30) days’ prior written notice
provided  that there are no break-up costs (including commitments made to or in
respect of personnel or third parties due to the requirement to provide the
Services and prepaid expenses related to the Services, or costs related to
terminating such commitments) incurred by the Provider as a result of such
termination unless Recipient agrees to be solely responsible for such costs.

 
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(e) In the event of a termination of this Agreement, all outstanding sums due
hereunder shall be paid immediately following the date of termination and any
rights or obligations to which any of the Parties may be entitled or be subject
prior to its termination shall remain in full force and effect. Provider shall
cooperate fully in the transition back to Recipient of any and all matters
related to the terminated Services such that Recipient shall not be prejudiced
by such termination (but Provider shall not be required to bear any
out-of-pocket costs for such transition).
 
3. Compensation for Services.
 
(a) Recipient shall pay Provider for the Services in accordance with the fee
schedule set forth on an applicable Schedule A .
 
(b) Unless otherwise specified on a Schedule A, such fees shall be paid by
Recipient within thirty (30) days of the delivery of an appropriate invoice
related thereto (which, unless otherwise provided for in a  Schedule A , shall
be issued no more frequently than monthly).  Such invoice must comply with all
applicable tax requirements and separately describe the amount for fees,
expenses and value added tax, if any.  Failure to provide an invoice for fees
for any given month shall not be deemed a waiver of such fees, and such fees may
be included, without prejudice, in a later invoice delivered to Recipient.
 
(c) If not specified on the applicable Schedule A, the fees payable for a
specific Service shall be equal to the actual costs of Provider in providing
such Service, including a reasonable and good faith allocation of overhead
expenses of Provider.  Upon request of Recipient, Provider shall deliver to
Recipient such reasonable information and supporting documentation with respect
to such overhead allocation.
 
(d) Unless otherwise specified on a Schedule A, Recipient shall reimburse the
Provider for third-party, out-of-pocket, incidental travel, lodging and food
expenses incurred by Provider in providing the Services in accordance with
Provider’s customary travel policy.  Such reimbursement shall be within thirty
(30) days of receipt of an invoice from Provider for such incidental expenses
accompanied by such additional documentation reasonably required by Recipient to
verify the amount of the expense and that such expense was incurred in
connection with providing the Services.
 
(e) All amounts payable by Recipient to Provider shall be paid by wire transfer
in accordance with the wire transfer instructions provided by Provider to
Recipient from time to time.
 
 
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4. Force Majeure.

The obligation of Provider to provide Services shall be suspended during the
period and to the extent that Provider is prevented or hindered from complying
therewith by any law or governmental order, rule, regulation or direction,
whether domestic or foreign, or by any cause beyond the reasonable control of
Provider, including, but not limited to, acts of nature, strikes, lock outs and
other labor and industrial disputes and disturbances, civil disturbances,
accidents, acts of terrorism, acts of war or conditions arising out of or
attributable to war (whether declared or undeclared), shortage of necessary
equipment, materials or labor, or restrictions thereon or limitations upon the
use thereof, and delays in transportation.  In such event, Provider shall give
notice of suspension as soon as reasonably practicable to Recipient stating the
date and extent of such suspension and the cause thereof and Provider’s best
estimate of the date on which it will be able to resume the performance of its
obligations.  In addition, Provider will use commercially reasonable efforts
during any such suspension to keep Recipient informed as to the progress of
removal of the cause of such suspension.  Provider shall resume the performance
of such obligations as soon as reasonably practicable after the removal of the
cause and Provider shall so notify Recipient.  Recipient shall not be liable for
payment of fees for any Service for the period in which such Service could not
be provided pursuant to this Section 4.
 
5. Compliance With Law.
 
Provider shall undertake to provide Services in accordance with and adhere to
all laws and governmental rules, regulations and orders applicable at the place
where Services are rendered, including without limitation, data protection
regulations.
 
6. Confidentiality.
 
(a) Each Party agrees to hold in confidence, and to use reasonable efforts to
cause its employees, representatives and affiliates performing Services to hold
in confidence (at least to the extent that such Party keeps its own confidential
information in confidence, but in no event less than commercially reasonable
given the nature of the confidential information), all confidential information
concerning the other Party and its affiliates furnished to or obtained by such
Party in the course of providing the Services (except to the extent that such
information has been (i) in the public domain through no fault of such Party or
(ii) lawfully acquired on a non-confidential basis by such Party from sources
other than Recipient); and shall not disclose or release any such confidential
information to any person, except its employees, representatives and agents who
have a need to know such information in connection with such Party’s performance
under this Agreement, unless (A) such disclosure or release is compelled by the
judicial or administrative process or (B) in the opinion of counsel to Provider,
such disclosure or release is necessary pursuant to requirements of law or the
requirements of any governmental entity including, without limitation,
disclosure requirements under the Securities Act of 1933 or the Securities
Exchange Act of 1934, in each case as amended.

 
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(b) Each Party shall supervise its personnel and establish systems to assure
that Recipient’s information is made available to such Party’s employees on an
“as needed” basis only.  Each Party shall use such information only for purposes
of providing the Services and for no other purpose.  In particular, the
department of a Party providing the Services shall in no way make any
information concerning Recipient available to any other management or
operational department or division of such Party or to personnel associated with
such divisions or departments except to the extent approved in writing by the
other Party.
 
7. Indemnification.
 
(a) CTM and its affiliates, officers, directors, employees, agents, successors
and assigns shall be indemnified and held harmless by IDT for and against any
and all liabilities, losses, diminution in value, damages (excluding special,
incidental, punitive, indirect and consequential damages), claims, costs and
expenses, interest, awards, judgments and penalties (including attorneys’ and
consultants’ fees and expenses) actually suffered or incurred by them (including
any action brought or otherwise initiated by any of them), arising out of or
resulting from:
 
(i) the breach of any representation or warranty made by IDT contained in this
Agreement;
 
(ii) the breach of any covenant or agreement by IDT contained in this Agreement;
 
(iii) the gross negligence, fraud, willful defaults or willful misconduct of IDT
or any other Provider; and
 
(iv) the enforcement of the indemnification rights of CTM and its affiliates
provided for in this Agreement.
 
(b) IDT and its affiliates, officers, directors, employees, agents, successors
and assigns shall be indemnified and held harmless by CTM for and against any
and all liabilities, losses, diminution in value, damages (excluding special,
incidental, punitive, indirect and consequential damages), claims, costs and
expenses, interest, awards, judgments and penalties (including attorneys’ and
consultants’ fees and expenses) actually suffered or incurred by them (including
any action brought or otherwise initiated by any of them), arising out of or
resulting from:
 
(i) the breach of any representation or warranty made by CTM contained in this
Agreement;
 
(ii) the breach of any covenant or agreement by CTM contained in this Agreement;

 
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(iii) the gross negligence, fraud, willful defaults or willful misconduct of
CTM; and

(iv) the enforcement of the indemnification rights of IDT and its affiliates
provided for in this Agreement.
 
8. Liability.
 
Provider (or affiliate thereof) shall not have any liability whatsoever to
Recipient or any other Party for any error, act or omission in connection with
the Services to be rendered by Provider to Recipient hereunder unless any such
error, act or omission derives from the willful misconduct or gross negligence
of Provider (or its affiliates).  IN NO EVENT SHALL PROVIDER (OR AFFILIATE
THEREOF) BE LIABLE TO RECIPIENT OR ANY OTHER PARTY FOR ANY SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS,
REVENUES OR DATA), WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE, WHETHER OR NOT PROVIDER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.  THE LIABILITY OF A PROVIDER (AND ITS AFFILIATES)
FOR DAMAGES OR ALLEGED DAMAGES HEREUNDER, WHETHER IN CONTRACT, TORT OR ANY OTHER
LEGAL THEORY, IS LIMITED TO, AND WILL NOT EXCEED, RECIPIENT’S DIRECT DAMAGES AND
IN ALL EVENTS WILL NOT EXCEED THE AGGREGATE FEES PAID BY RECIPIENT TO ALL
PROVIDERS HEREUNDER.
 
9. Notices.
 
Any legal notice, demand or other communication required or permitted to be
given by any provision of this Agreement (each a “ Notice ”) shall be in writing
and shall be deemed to have been properly given or served only if addressed to a
Party at its address set forth on  Schedule A  attached hereto, and if delivered
(i) by hand, (ii) by certified mail, return receipt requested, (iii) by
overnight commercial carrier or (iv) by telefax transmission with confirmation
of receipt.  All such communications shall be deemed to have been properly given
or served (i) if by hand, when received, (ii) if by mail, on the date of receipt
or of refusal to accept shown on the return receipt, (iii) if by overnight
commercial carrier, on the date that is one (1) business day after the date upon
which the same shall have been delivered to such overnight commercial carrier,
addressed to the recipient, with all shipping charges prepaid,  provided  that
the same is actually received (or refused) by the recipient in the ordinary
course and (iv) if by telefax, on the date sent with transmission confirmed.
 
 
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10. No Third Party Beneficiaries.
 
This Agreement shall be binding upon and inure solely to the benefit of the
Parties and their permitted successors and assigns, and Provider and Recipient
shall be entitled to enforce its respective rights under this Agreement against
the other Party.  Recipient may not assign this Agreement without the prior
written consent of Provider.
 
11. Governing Law.
 
This Agreement shall be governed by, and construed in accordance with the laws
of the state of New Jersey.  The Parties submit to the jurisdiction of any state
or federal court sitting in New Jersey for the purpose of any suit, action or
proceeding arising out of this Agreement.
 
12. Dispute Resolution.
 
It is the intention of the Parties that Provider shall act in the best interests
of Recipient.  If, in the course of providing or arranging for Services
hereunder, Provider identifies a conflict of interest that would lead a
reasonable person to conclude that Provider cannot act in the best interests of
Recipient while also acting in the best interests of Provider, such conflict
shall immediately be reported to Recipient so that it may be addressed without
prejudice to either Party.
 
CTM and IDT shall each use good faith efforts to resolve any disputes arising
out of this Agreement within fifteen (15) days of receipt of a Party’s written
notice of a dispute.  All disputes under this Agreement shall be referred to the
Chief Financial Officer or his/her designee of each of IDT and CTM.  The
executives shall meet as required for the purpose of resolving any pending
dispute referred to them under this Agreement and shall consider the disputes in
the order such disputes are brought before them.  In the event that such
executives are unable to resolve a dispute within thirty (30) business days (or
such longer period as the executives may mutually determine), they shall submit
the matter to binding arbitration according to the rules of the American
Arbitration Association for commercial disputes.  The arbitration shall be
conducted by one arbitrator, expert in matters relating to commercial law,
mutually selected by the Parties . If the Parties fail to mutually agree upon
one arbitrator within ten (10) days of submission of the dispute to arbitration,
one will be appointed in accordance with the commercial rules and practices of
the American Arbitration Association.  Any award, order or judgment pursuant to
such arbitration shall be deemed final and binding and may be enforced in any
court of competent jurisdiction.  The Parties agree that the arbitrator shall
only have the power and authority to make awards and issue orders as expressly
permitted herein and shall not, in any event, make any award that provides for
punitive damages.  The schedule and rules for the arbitration proceedings shall
be as set by the arbitrator and the arbitration proceedings shall be held in
Newark, New Jersey. Each Party shall bear its own costs of participating in the
arbitration proceedings.
 
 
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13. Entire Agreement.
 
This Agreement and the Schedules hereto sets forth all of the promises,
covenants, agreements, conditions, and undertakings between the Parties with
respect to the subject matter hereof and supersedes all prior and
contemporaneous agreements and understandings, inducements or conditions,
express or implied, oral or written.  The Schedules to this Agreement constitute
an integral part of this Agreement.
 
14. Binding.
 
This Agreement shall be binding upon and inure to the benefit of the Parties and
their respective successors and permitted assigns.
 
15. Waiver.
 
No provision of this Agreement may be waived except by an instrument in writing
signed by the Party sought to be charged with the effect of such waiver.  The
failure of a Party to this Agreement to assert a right or exercise a remedy
hereunder shall not waive such right or remedy or any future rights or remedies.
 
16. Status; Other Activities.
 
(a) For purposes of this Agreement, Provider is, and will be deemed to be, an
independent contractor only and not an agent, joint venturer, partner, or
representative of Recipient.  Neither a Provider nor a Recipient may create any
obligations or responsibilities on behalf of or in the name of the other Party.
 
(b) Notwithstanding the amount of time, or percentage of business hours, spent
by any employee of Provider in the provision of Services hereunder, no such
employee shall, by reason of such provision, become an employee of, or have any
direct rights against, Recipient, or be deemed to have any relationship with
Recipient other than as a provider of Services hereunder.
 
(c) Nothing in this Agreement shall limit or restrict the right of any Party, or
its affiliates, directors, officers or employees to engage in any other business
or devote their time and attention in part to the management or other aspects of
any other business, whether of a similar nature, or to limit or restrict the
right of such parties to engage in any other business or to render services of
any kind to any corporation, firm, individual, trust or association.
 
17. Amendment.
 
This Agreement may not be amended or modified except by an instrument in writing
signed by the Parties.
 
 
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18. Severability.
 
This Agreement shall be deemed severable, and the invalidity or unenforceability
of any term or provision hereof shall not affect the validity or enforceability
of this Agreement or of any other term or provision hereof.  Furthermore, in
lieu of any such invalid or unenforceable term or provision, the Parties intend
that there shall be added as a part of this Agreement a provision as similar in
terms to such invalid or unenforceable provision as may be valid and
enforceable, so as to effect the original intent of the Parties to the greatest
extent possible.
 
19. Counterparts.
 
This Agreement may be executed in one or more counterparts, and by the
Parties  in separate counterparts, each of which when executed shall be deemed
to be an original but all of which taken together shall constitute one and the
same agreement.

 
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IN WITNESS WHEREOF, the Parties have duly executed this Agreement as of the date
first written above.

 
CTM MEDIA HOLDINGS, INC.
   
By:
  /s/ Marc Knoller    
Name: Marc Knoller
   
Title: CEO
 
IDT CORPORATION
   
By:
  /s/ Bill Pereira    
Name: Bill Pereira
   
Title: CFO

 

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SCHEDULE A

 
Recipient:
CTM Media Holdings, Inc.

 
Provider:
IDT Corporation

 
Start Date:
[INSERT DATE]

 
Term:
Annual

 
Description of Service: [INSERT DESCRIPTION]. This includes, but is not limited
to, the following service elements:
 

 
•
 
[INSERT ELEMENTS]

 
Fee (other than allocated cost basis): IDT’s costs to the extent incurred in
providing this Service to CTM. CTM will be accorded reasonable and appropriate
audit rights with respect to any IDT costs charged to CTM in accordance with the
foregoing.
 
Recipient Contacts:

[INSERT CONTACTS]
 
Acknowledgement:
 
Recipient:
     
Provider:
         
By:
 
CTM MEDIA HOLDINGS, INC.
     
By:
IDT Corporation
               
Name:
         
Name:
 
Title:
         
Title:
 

 

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