Exhibit 10.35

 

SCHEDULE B

STATEMENT OF WORK

 

This Schedule B is subject to the terms and conditions of the Master Services
Agreement (the “Agreement”) between Rainmaker Systems, Inc. (“Provider”) and
Dell Products L.P., (“Dell”). With the effective date of December 19, 2001, and
the Original Statement of Work (“SOW”) with the effective date of January 29,
2002. To the extent that there is any conflict or inconsistency between the
terms and conditions contained in this Schedule B, and the Agreement or the SOW,
the terms and conditions contained in this Schedule B shall prevail. All other
terms and conditions set forth in the Agreement or the SOW will apply to this
Schedule B.

 

Definition of Terms

 

  •   “Customer” refers to an existing customer of Dell.

 

  •   “Effective Date” is the date both parties sign the this Schedule B

 

  •   “Programs” mean the specific offers to Target Market as defined in this
Schedule B

 

  •   “Target Market” means Dell’s Corporate Account sales segments to which
Rainmaker will perform sales and marketing services with respect to the
Programs, as set forth in this Schedule B.

 

  •   “Upgrade” means selling a higher level of warranty service to an existing
Customer.

 

  •   “Extension” means extending the same level of warranty service for
additional year(s) upon initial service expiration, to existing Customer.

 

  •   “SAPOS” means sale of service products soon after point of sale.

 

  •   “CLOB” means Combined Lines of Business and refers to the collective group
of desktop and notebook products consisting of Dimension, Optiplex, Precision,
Latitude and Inspiron.

 

Term: Unless otherwise terminated, this Schedule B shall continue for an initial
term of two (2) years, beginning on the Effective Date, and then will be
automatically renewed for additional one (1) year terms. Either party may
provide the other with 90 days written notice of termination of the Agreement,
Original SOW or this Schedule B.

 

Program Scope

 

Rainmaker agrees to support the Corporate Accounts service sales, marketing and
order managment for extensions, upgrades and SAPOS service offerings.

 

Dell may, on a case-by-case basis, inform Rainmaker of specific accounts not to
engage.

 

Programs and Target Markets

 

Marketing and sales Programs for after point of sale services to the Target
Market as described below:

 

Corporate Account Programs

 

  1. Extension Program for Servers and Storage

Targeted to Customers who have previously purchased servers or storage

 

Rainmaker Commission Percentage – ***%

 

  2. Extension Program for CLOB

Targeted to Customers who have previously purchased desktops or notebooks or
workstations

Rainmaker Commission Percentage – ***%

 

Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated “***”. A complete version of this exhibit has been
filed separately with the Securities and Exchange Commission.

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  3. Upgrade Program for P.E.S – Premiere Enterprise Support

Targeted to Customers who have previously purchased servers and storage

Rainmaker Commission Percentage – ***%

 

  4. Upgrade Program for Client Gold

Targeted to Customers who have previously purchased desktops, notebooks, and
workstations

Rainmaker Commission Percentage – ***%

 

Program Commission percentage Assessment Strategy

 

At the end of every 3 month-period following Launch Date, Rainmaker and Dell may
mutually agree to adjust program commission percentages for the programs listed
above.

 

  • At each 3-month review, Rainmaker and Dell will identify and implement
activities that improve efficiencies and/or attainment levels of the programs.

 

  • Beginning with the 2nd 3-month review (at the end of the first 6 month
period) and every 3 months thereafter, Rainmaker and Dell will work in good
faith to adjust program pricing accordingly to share any impact to the net
contribution actually achieved. Improvements to the net contribution of the
programs will be shared through price adjustments to the programs. Declines in
the net contribution due to such actions as changes to the service offering
and/or price changes to the service contracts affecting the success of the
program are also to be considered for sharing between Rainmaker and Dell.

 

  • Dell And Rainmaker Must Mutually Agree To Any Pricing Changes In Writing.

 

Agreed and Accepted:   Agreed and Accepted: DELL Marketing, L.P.   RAINMAKER

By                                     ***

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By /S/ Martin Hernandez

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Printed Name                     ***

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Printed Name     Martin Hernandez

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Title                                   ***

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Title                 COO/CFO

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Date                    8/27/03

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Date                     8/22/03

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Confidential treatment has been requested for portions of this exhibit. The copy
filed herewith omits the information subject to the confidentiality request.
Omissions are designated “***”. A complete version of this exhibit has been
filed separately with the Securities and Exchange Commission.