Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

Exhibit 10.23AO

 

 

 

FORTY-NINTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

DISH NETWORK L.L.C.

 

 

This FORTY-NINTH AMENDMENT (this “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a
Colorado limited liability company (“Customer”).  This Amendment shall be
effective as of the date last signed below (the “Effective Date”).  CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement (Document #2301656) effective as of January 1, 2010 (the “Agreement”),
and now desire to further amend the Agreement in accordance with the terms and
conditions set forth in this Amendment.  If the terms and conditions set forth
in this Amendment shall be in conflict with the Agreement, the terms and
conditions of this Amendment shall control.  Any terms in initial capital
letters or all capital letters used as a defined term but not defined in this
Amendment shall have the meaning set forth in the Agreement.  Upon execution of
this Amendment by the parties, any subsequent reference to the Agreement between
the parties shall mean the Agreement as amended by this Amendment.  Except as
amended by this Amendment, the terms and conditions set forth in the Agreement
shall continue in full force and effect according to their terms.

 

CSG and Customer agree as follows as of the Effective Date:

 

1.

Customer desires to use and CSG agrees to provide Customer with pre-sort mail
services which utilize the services of a third-party pre-sort provider to
comingle Customer’s mail with other mail in order to receive postage discounts
for printed mail pieces (the “Pre-Sort Mail Services”).  Therefore, the
Agreement shall be amended to provide Pre-Sort Mail Services subject to the
foregoing provisions:

 

 

a.

Customer authorizes CSG to subcontract with a third-party pre-sort provider (the
“Pre-Sort Provider”) to provide the Pre-Sort Mail Services. CSG is responsible
and liable for the Pre-sort Provider’s acts or omissions in performing Pre-Sort
Mail Services on the same basis as if such act or omission had been the act or
omission of CSG.  

 

b.

Customer authorizes CSG to provide the Pre-Sort Mail Services for *** (*) and
*** (*) ***** mail pieces only.

 

c.

Customer and CSG agree the Pre-Sort Mail Services fees provided to Customer in
connection with Customer’s use and CSG’s provision of Pre-Sort Mail Services, as
set forth in SCHEDULE F, “FEES,” as amended by this Amendment, are provided
based upon a negotiated rate.  As a result, the terms of Section 4 entitled
“Increase in Fees” and Section 2 entitled “Postage” of EXHIBIT A-3, Print and
Mail Services, of the Agreement are not applicable to the Pre-Sort Mail
Services.

 

d.

CSG and Customer agree either party may terminate the provision or use of the
Pre-Sort Mail Services upon providing no less than ****** (**) **** written
notice prior to the effective date of termination to the other party in
accordance with Section 30 of the Agreement. In the event of a breach by CSG of
its obligations pursuant to the Agreement, Customer may terminate the provision
and use of the Pre-Sort Mail Services *********** upon written notice to CSG,
with a copy to the V.P. of CSG’s Strategic Business Unit, and, as soon as
commercially reasonable, but in no event less than ****** (**) **** of CSG’s
receipt of such notice, CSG shall begin providing the internal pre-sort mail
services that were provided by CSG to Customer prior to the Effective Date.  The
parties agree upon any termination of Pre-Sort Mail Services, postage and its
related fees as provided in SCHEDULE F, “FEES,” CSG SERVICES, Section III. A.
Print and Mail Services, subsection IX entitled “Postage,” items A-D of the
Agreement shall be applicable.

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

e.

Customer and CSG agree, as a result of amending the Agreement to provide
Pre-Sort Mail Services, the performance standards set forth in SCHEDULE G,
Performance Standards and Remedies, Section 2.8 entitled “Statement Processing”
of the Agreement shall be deleted in its entirety and replaced as follows: 

 

2.8(a)  Statement Processing.  For the term of the Agreement, CSG shall provide
Customer a ***** (*) ******** *** ********** following ***** ********** ******
**** percent (**%) of the time ******** **** * ******* basis and a **** (*)
******** *** ********** following ***** ********** *** ******* percent (***%) of
the time.  The performance standards set forth in this Section 2.8 shall apply
to all of Customer’s production system prins.  In the event CSG is required to
provide a ******* *** ******* ********** ******* ****** **********, CSG shall
complete the ******* ******* by the ****** (*) ******** *** following *****
********** *** ******* percent (***%) of the time.  For purposes of this section
a business day shall not include Sundays, and federally observed holidays.

(b) Pre-Sort Mail Services.  For the provision of Pre-Sort Mail Services, CSG
shall provide Customer a **** (*) ******** *** ********** following *****
********** ****** **** percent (**%) of the time ******** **** * ******* *****
and a **** (*) ******** *** ********** following ***** ********** *** *******
percent (***%) of the time.  The performance standards set forth in this Section
2.8 shall apply to all of Customer’s production system prins using Pre-Sort Mail
Services.  In the event CSG is required to provide a ******* *** *******
********** ******* ****** **********, CSG shall complete the ******* ******* by
the ***** (*) ******** *** following ***** ********** *** ******* percent (***%)
of the time.  For purposes of this section a business day shall not include
Saturdays, Sundays, and federally observed holidays.

 

f.

NOTWITHSTANDING ANYTHING TO THE CONTRARY SET FORTH IN SECTION 17 OF THE
AGREEMENT, CUSTOMER AND CSG AGREE THAT EXCEPT FOR LIABILITIES ARISING OUT OF OR
INCURRED IN CONNECTION WITH CSG’S (INCLUDING, FOR CLARITY AND WITHOUT
LIMITATION, THE PRE-SORT PROVIDER’S) (I) *****; OR (II) ***************
***********, INCLUDING BUT NOT LIMITED TO THE *************** *********** SET
FORTH IN SECTION ** (************) OR SECTION ** (***************) OF THE
AGREEMENT, IN NO EVENT SHALL CSG’S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS
ARISING AS A RESULT OF CSG’S (INCLUDING, FOR CLARITY AND WITHOUT LIMITATION, THE
PRE-SORT PROVIDER’S) PROVISION OF PRE-SORT MAIL SERVICES EXCEED THE TOTAL
******** PROVIDED TO ******** BY CSG AS PROVIDED IN SCHEDULE F, SUBSECTION IX.
POSTAGE, SECTION E. PRE-SORT MAIL, FOR PRE-SORT MAIL SERVICES IN THE ****** (**)
****** IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO CUSTOMER’S CLAIM; PROVIDED
HOWEVER, THAT IF CUSTOMER HAS RECEIVED THE PRE-SORT MAIL SERVICES FOR LESS THAN
****** (**) ****** SUCH AMOUNT SHALL BE NO LESS THAN $**********; PROVIDED,
FURTHER, THAT NOTWITHSTANDING THE LIMITATION OF LIABILITY SET FORTH IN THIS
SECTION 1(F), CSG AGREES TO EXTEND TO CUSTOMER THE ************ OF ANY
*************** PROVIDED BY THE ***************** TO CSG IN CONNECTION WITH THE
************************** OF ITS AGREEMENT WITH CSG RELATED TO THE PRE-SORT
MAIL SERVICES.

 

g.

CSG and Customer agree for the purposes of Pre-Sort Mail Services, in the event
that:

(i) U.S. Postal Service (“USPS”) Rates increase, CSG shall notify ******** **
**** ** ************ ********** of such increase and such fees shall ******
********* **** *** ********* **** ** **** ******** as determined by the USPS,
unless ******** ******* ** **** *** ******** ** ********** **** *** **********
*** ***** ** **** ******* *(*); or

(ii) CSG decreases the pre-sort discount set forth in Section 4, below (the
“Pre-Sort Discount”) to ******** in ******** **** or ******** thereafter in
********, CSG agrees to provide ******** with ****** (**) **** prior written
notice before such Pre-Sort Discount decrease becomes effective, and such
Pre-Sort Discount shall ****** ********* ****** ******** ******* ** ****
***-**** ******** ******** ** ********** **** **** ******* *(*).  

(iii)  Customer objects to any USPS fee increase or Pre-Sort Discount decrease
described in this Section 1(g), ******** ***** ******* *** **** ****** **
*********** in accordance with ******* *(*) of this Amendment within *******
(**) **** of ********’s ******* ** ***’s ****** ** **** *** ******** ** ***-****
******** ********.  In the event that Customer objects to any USPS fee increase
or Pre-Sort Discount decrease and ******** * *********** ****** ** *** **
********** **** **** ******* *(*), ******** ***** *** ** ******* ** **** ***
*******.

--------------------------------------------------------------------------------

***

Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.

 

 

2.

SCHEDULE A, “Services,” of the Agreement is hereby AMENDED by adding “Pre-Sort
Mail Services” to the list of Additional Services.

 

3.

EXHIBIT A-5, “Additional Services” of the Agreement is hereby AMENDED by adding
the following at the end of the list of Services set forth therein:

 

Pre-Sort Mail. Provides Customer with pre-sort mail services which utilizes the
services of a third-party pre-sort provider to comingle Customer’s mail with
other mail in order to receive postage discounts for printed mail pieces.

 

4.

SCHEDULE F, “FEES,” CSG SERVICES, Section III.A, Print and Mail Services,
subsection IX. Postage, of the Agreement is hereby AMENDED as follows, adding a
new item E. entitled “Pre-Sort Mail”:

 

Description of Item/Unit of Measure

Frequency

Fee

IX.Postage

 

 

A.Statements  (per statement mailing, per system principle)

*******

****** *******

B.Customer Letters (other than standard rate mail) (per letter mailing, per
system principle)

*******

******** ************* ****

C.Customer Letters – standard rate mail (Note 12) (Note 13)

*******

****

D.Past Due Notices (per notice mailing, per system principle)

*******

******** *************

****

E.Pre-Sort Mail

 

 

1.Automated Mail (per one (1) or two (2) ounce mail piece)

*******

**** ******* * *****

********** ****

 

2.Non-Automated Mail (per one (1) or two (2) ounce mail piece)

*******

**** ******* ***-**********

***-**** ****

3.Pre-Sort Discount – Automated Mail Only (per one (1) or two (2) ounce mail
piece)

*******

($******)

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives.

 

DISH NETWORK L.L.C.

CSG SYSTEMS, INC.

 

By: /s/ John W. Swieringa

 

By:  /s/ Peter E. Kalan

 

Name: John W. Swieringa

 

Name:  Peter E. Kalan

 

Title:  Senior Vice President and Chief Information

           Officer

 

Title:  President

 

Date: 7/17/15

 

Date:  July 21, 2015