Exhibit 10.21B

 

THIRTY-SECOND AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE L.L.C.

 

This Thirty-Second Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C.
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to add relational tables to their existing CSG Vantage Plus
environment. Therefore, Attachment 2, added by the parties in the Twentieth
Amendment dated December 23, 2002, shall be amended to include the relational
tables identified in Attachments A and B attached hereto.

 

2. Customer desires to add ***** (**) user IDs with access to CSG Vantage Plus.
Therefore, the total number of user IDs with access to CSG Vantage Plus shall be
increased from ********** (**) to ************ (**). Customer agrees to pay a
total of $***.** per month for the *****fifty (**50) user IDs, which shall
increase Customer’s monthly total for all ************ (**) user IDs to $***.**.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

CSG SYSTEMS, INC. (“CSG”)  

ECHOSTAR SATELLITE L.L.C.

(“CUSTOMER”)

By:  

/s/ Edward C. Nafus

--------------------------------------------------------------------------------

  By:  

/S/ Dr.-Ing. Germar Schaefer

--------------------------------------------------------------------------------

Name:   Edward C. Nafus   Name:   Dr.-Ing. Germar Schaefer Title:   President,
BBS   Title:   SVP, Chief Information Officer Date:   7/14/04   Date:   7/12/04

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ATTACHMENT A

 

Reports

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Report Description

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CPPD-004    ORDER FILE UPDATES CPPE-002    EVENT FILE UPDATES CPSD-360   
SUBSCRIBER MESSAGE AUDIT REPORT CPIM-016    AUTHORIZATION PROFILES CPMM-022   
SERVICE CODE PENETRATION & CHURN CPSD-142    ADJUSTMENT CLEARANCE REPORT
CPSD-310    DAILY PAYMENT BATCH RE-CAP CPSD-036    CREDIT CARD BILLING REPORT
CPSD-312    CREDIT CARD DECLINES REPORT CPSD-314    CREDIT CARD RE-SUBMIT
CPSD-324    CREDIT CARD PAYMENT REPORT CPSD-122    DAILY MEMO DUMP CPSD-130   
DAILY CHARGE OFF ACTIVITY CPSD-148    MISCELLANEOUS ADJUSTMENT RESEARCH REPORT
CPSD-158    MASS ADJUSTMENT FILE/PARAMETER ERROR REP. CPSD-380    USPS ADDRESS
CHANGE SERVICE EXCEPTION CPSD-144    ADJUSTMENT EXCEPTION REPORT CPSM-212   
DELETED ACCOUNTS CPWD-026    WORK ORDER STATUS CPSD-266    MONETARY TRANSFER
SUMMARY CPSD-268    ACCOUNT TRANSFER ACTIVITY CPIM-112    EQUIPMENT STATUS
BREAKDOWN CPSD-044    UNRECOVERED EQUIPMENT—DAILY CPSD-140    PPV ADJUSTMENT
RESEARCH LOG CPSD-080    SUBSCRIBER EXCEPTIONS CPSD-082    SUBSCRIBER EXCEPTIONS
(PART 2) CPSD-084    SUBSCRIBER EXCEPTIONS (PART 3) CPSD-086    SUBSCRIBER
EXCEPTIONS (PART 4) CPSM-214    CONNECTED DELINQUENT ACCOUNTS CPSM-216   
DISCONNECTED DELINQUENT ACCOUNTS CPHD-002    HOUSE ADDS CPSD-110    DAILY
LETTERS REPORT CPMM-302    BASIC SERVICE STATISTICS CPSD-108    SUBSCRIBER CASH
REFUNDS CPSD-146    MONETARY ACTIVITY SUMMARY CPSD-022    MONETARY TRAN JOURNAL
CPSM-034    POTENTIAL REFUNDS CPSD-180    DUPLICATE TAX ID REPORT CPSD-334   
CVI PROCESSING ACTIVITY REPORT CPWD-008    WORK ORDER ADDS CPWD-014    WORK
ORDERS TO BE SCHEDULED CPWD-016    WORK ORDERS AGEING CPWD-020    WORK ORDERS
CANCELED CPWD-042    WORK ORDERS COMPLETED CPWD-044    CLOSED WORK ORDER SERVICE
CODE SUMMARY

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ATTACHMENT B

 

Relational Tables

--------------------------------------------------------------------------------

  

Report Description

--------------------------------------------------------------------------------

CPID-080

   DAILY NON-RESPONDING EQUIPMENT

CPMM-004

   TOTAL SERVICE CODE STATISTICS

CPPD-006

   EVENT ORDER ENTRY LIST

CPPM-010

   EVENT ORDER ROYALTY/USAGE SUMMARY

CPSD-014

   MONETARY ENTRY LIST

CPSD-016

   LOCKBOX ACCEPTED

CPSD-018

   LOCK BOX REJECTED

CPSD-028

   UNPOSTED NON-MONETARY ITEMS

CPSD-030

   UNPOSTED MONETARY ITEMS

CPSD-100

   LEDGER ACTIVITY REPORT

CPSM-300

   ACCOUNTS RECEIVABLE JOURNAL

CPSM-302

   MONTHLY MONETARY TRANSACTION ACTIVITY

CPSM-304

   MONTHLY ADJUSTMENT BY REASON

CPSM-306

   PAYMENT ADJUST COMPOSITION REPORT

CPSM-308

   MONTHLY EARNED AND UNEARNED REVENUE

CPSM-310

   MONTHLY PAYMENT BATCH RECAP

CPWD-012

   WORK ORDERS REJECTED

CPWM-048

   TROUBLE CALL RESPONSE TIME

CPWM-320

   WORK ORDER RESPONSE TIME

CPSD-332

   EFT ACTIVITY REPORT

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THIRTY-EIGHTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE L.L.C.

 

This Thirty-Eighth Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C.
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. For the fees set forth in Paragraph 2 below, Customer desires to utilize and
CSG desires to provide CSG’s Customer Letter services. Therefore, Schedule A is
amended to include Customer Letters.

 

2. Schedule F shall be amended to include the following fees for CSG’s Customer
Letter services:

 

DESCRIPTION OF ITEM/UNIT OF MEASURE

--------------------------------------------------------------------------------

   FREQUENCY

--------------------------------------------------------------------------------

   PRICE

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Customer Letters (Note 4)

           

1.      Processing – First Physical Page (Black Ink Only with Insertion of
Letter Page and Remit Envelope (if any)) (Excludes Paper, Envelopes and Postage)
(per letter per system principle) (Note 1)

   Monthly    $ ***

2.      Processing – Additional Physical Page (Black Ink Only with Insertion of
Letter Page) (Excludes Paper)

   Monthly    $ ***

3.      Customer Letter Paper – 8 1/2 x 11, 24#, Two Preprinted Colors, Minimum
Order Quantity – 500,000 (Note 2)

   Per Page    $ ***

4.      Customer Letter Carrier Envelope – Phase 3.1 Envelope (Note 2)

   Per Envelope    $ ***

5.      Other Customer Letter Envelopes

   Per Envelope      Quote

6.      Start-up Fee

   Per Request      No Charge

7.      Custom Paper/Custom Envelope Set-up Fee (Note 3)

   Per Request    $ ***

 

Note 1: Pricing for jobs exceeding *** Customer Letters may be quoted at special
rates.

Note 2: Paper and envelopes may be quoted should order quantities or
specifications change.

Note 3: Customer shall pay the Custom Paper/Custom Envelope Set-up Fee in the
event Customer opts to use paper and/or envelopes that require special ordering.

Note 4: CSG shall provide *********** (**) hour turnaround for Customer Letters
excluding major holidays.

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IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

 

CSG SYSTEMS, INC. (“CSG”)

 

ECHOSTAR SATELLITE L.L.C.

(“CUSTOMER”)

By:  

/S/ Edward C. Nafus

--------------------------------------------------------------------------------

  By:  

/S/ Dr.-Ing. Germar Schaefer

--------------------------------------------------------------------------------

Name:   Edward C. Nafus   Name:   Dr.-Ing. Germar Schaefer Title:   Pres, BBS  
Title:   SVP, Chief Information Officer Date:   9/30/04   Date:   9/30/04