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Exhibit 10.59

WAIVER AND CONSENT UNDER
AMENDED AND RESTATED SECURED PROMISSORY NOTES

        THIS WAIVER UNDER AMENDED AND RESTATED SECURED PROMISSORY NOTES (this
"Waiver"), dated as of March 30, 2004, is entered into by AEGIS COMMUNICATIONS
GROUP, INC., a Delaware corporation ("Aegis"), Deutsche Bank AG—London, acting
through DB Advisors LLC, as Investment Advisor ("Deutsche Bank"), and Essar
Global Limited ("Essar") (Deutsche Bank and Essar, together with their
respective successors and assigns, are referred to hereinafter each individually
as a "Lender" and collectively as the "Lenders"), in light of the following:

W I T N E S S E T H

        WHEREAS, Aegis is the maker of those certain Amended and Restated
Secured Promissory Notes dated January 28, 2003, held by Deutsche Bank and Essar
in the principal amounts of $10,087,352.00 and $10,143,815.00, respectively (the
"Notes");

        WHEREAS, Aegis and each of its subsidiaries that are signatories
thereto, each of the lenders that are signatories thereto and Wells Fargo
Foothill, Inc., a California corporation, as the Arranger and Administrative
Agent are parties to that certain Loan and Security Agreement, dated as of
January 26, 2004 (as amended, restated, supplemented, or modified from time to
time, the "Loan Agreement"); and

        WHEREAS, Aegis has informed Lenders that violations of the Notes and the
Loan Agreement have occurred as a result of Borrowers' failure to comply with
certain terms and provisions thereof; and

        WHEREAS, Aegis has requested that Lenders waive such violations of the
Notes; and

        WHEREAS, Aegis has further requested that the Notes be amended to modify
certain terms more fully set forth hereinbelow;

        NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged and based upon the following, the
parties hereby agree to amend the Notes and Lenders hereby grant certain waivers
as follows:

1.     DEFINITIONS

        Capitalized terms used herein and not otherwise defined herein shall
have the meanings ascribed to them in the Notes.

2.     AMENDMENT TO NOTES

        Upon the due execution and delivery thereof by Aegis, the Notes will be
amended and restated in their entirety as the Second Amended and Restated
Secured Promissory Notes substantially in the forms attached hereto as Exhibit A
(the "New Notes").

3.     WAIVER

        (a)   Aegis has informed Lenders that Aegis has failed to maintain or
achieve EBITDA of not less than $421,000 for the two-month period ending on the
last day of the month of February, 2004, as required under Section 3.16(a) of
the Notes (the "EBITDA Default"). The EBITDA Default also constitutes a default
under the Loan Agreement, and as such, represents an Event of Default under
Section 4.10 of the Notes (the "EBITDA Cross-Default"). At the request of Aegis,
Lenders hereby waive any violation of Section 3.16(a) and Section 4.10 of the
Notes or any other provision of the Notes caused by the EBITDA Default and the
EBITDA Cross-Default

        (b)   Aegis has informed Lenders that Aegis has failed to pay the full
amount of certain scheduled payments of principal under the Notes, resulting in
an Event of Default under Section 4.2 of the Notes (the "Note Payment Default").
At the request of Aegis, and upon execution by Aegis of the New Notes,

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Lenders hereby waive any violation of Section 4.2 of the Notes or any other
provision of the Notes caused by the Note Payment Default.

4.     CONDITIONS PRECEDENT TO THIS WAIVER

        The satisfaction of each of the following shall constitute conditions
precedent to the effectiveness of this Waiver and each and every provision
hereof:

        (a)   No Default or Event of Default shall have occurred and be
continuing on the date hereof or as of the date of the effectiveness of this
Waiver; and

        (b)   No injunction, writ, restraining order, or other order of any
nature prohibiting, directly or indirectly, the consummation of the transactions
contemplated herein shall have been issued and remain in force by any
Governmental Authority against any Borrower, Agent, or any Lender.

5.     CONSTRUCTION

        THIS WAIVER SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE
LAW OF THE STATE OF NEW YORK APPLICABLE WITHOUT REGARD TO PRINCIPLES OF
CONFLICTS OF LAW.

6.     ENTIRE WAIVER; EFFECT OF WAIVER

        This Waiver, and the terms and provisions hereof, constitute the entire
agreement among the parties pertaining to the subject matter hereof and
supersede any and all prior or contemporaneous amendments relating to the
subject matter hereof.

7.     COUNTERPARTS; TELEFACSIMILE EXECUTION

        This Waiver may be executed in any number of counterparts, all of which
taken together shall constitute one and the same instrument and any of the
parties hereto may execute this Waiver by signing any such counterpart. Delivery
of an executed counterpart of this Waiver by telefacsimile shall be equally as
effective as delivery of an original executed counterpart of this Waiver. Any
party delivering an executed counterpart of this Waiver by telefacsimile also
shall deliver an original executed counterpart of this Waiver, but the failure
to deliver an original executed counterpart shall not affect the validity,
enforceability, and binding effect of this Waiver.

[SIGNATURE PAGE FOLLOWS]

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        IN WITNESS WHEREOF, the parties hereto have caused this Waiver to be
executed and delivered as of the date first above written.

    AEGIS COMMUNICATIONS GROUP, INC.
 
 
By:
 
/s/  HERMAN M. SCHWARZ      

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    Title:   President

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DEUTSCHE BANK AG—LONDON ACTING THROUGH DB ADVISORS, LLC AS INVESTMENT ADVISOR
 
 
By:
 
/s/  PAUL BIGLER      

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    Title:   Chief Operating Officer

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ESSAR GLOBAL LIMITED
 
 
By:
 
/s/  MADHU VUPPULURI      

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    Title:   Executive Director

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Exhibit 10.59

WAIVER AND CONSENT UNDER AMENDED AND RESTATED SECURED PROMISSORY NOTES