Exhibit 10.21

 

Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

 

This CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT (the “Agreement”) is
entered into as of this 1st day of April, 1999, between CSG Systems, Inc., a
Delaware corporation with offices at 7887 E. Belleview Avenue, Suite 1000,
Englewood, Colorado 80111 (“CSG”), and Echostar Satellite Corporation, a
Colorado corporation with offices at 5701 Santa Fe Drive, Littleton, Colorado
80120 (“Customer”). CSG and Customer agree as follows:

 

WHEREAS, Customer desires to obtain from CSG, and CSG desires to grant to
Customer, a license to use the products set forth below, which, along with any
other CSG products subsequently licensed by CSG to Customer under this
Agreement, are collectively referred to herein as the “Products,” and which are
defined in Schedule B, including its Exhibits, attached hereto and incorporated
herein.

 

ACSR®

ACSR AOI

CSG Statement Express™

XBOI™

CSG Vantage®

Customer Information Tracking® (CIT®)

Computer Based Training (CBT)

 

WHEREAS, Customer desires to obtain from CSG, and CSG desires to provide to
Customer, the Services set forth below, which, along with any other CSG services
subsequently provided by CSG to Customer under this Agreement, are collectively
referred to herein as the “Services,” and which are defined in Schedule A,
including its Exhibits, attached hereto and incorporated herein.

 

CCS®

Technical Services

Print & Mail Services

Credit Verification Services

One Time and Recurring Credit Card Authorization Services

Electronic Payment Services (Paybill Advantage®)

 

NOW THEREFORE, in consideration of the mutual promises and covenants contained
herein, CSG and Customer agree as follows:

 

1. FEES AND EXPENSES. The Products and Services will be provided for the fees
set forth in Schedule F. Customer shall also reimburse CSG for reasonable
out-of-pocket expenses (“Reimbursable Expenses”), including travel and
travel-related expenses, that are consistent with CSG’s standard travel
reimbursement policies except in those instances where expenses are projected to
exceed $***, where CSG shall obtain Customer’s prior written consent, and are
incurred by CSG in connection with CSG’s performance of its obligations
hereunder.

 

2. INVOICES. Customer shall pay amounts due hereunder that are not in good faith
in dispute within ********** (**) days after the date of invoice therefor. Any
amount that is not (in good faith) in dispute that is not paid when due shall
thereafter bear interest until paid at a rate equal to the lesser of one and
********* percent (***) per month or the maximum rate allowed by applicable law.

 

3. TAXES. All undisputed amounts payable by Customer to CSG under this Agreement
do not include any applicable use, sales, property or other taxes that may be
assessable in connection with this Agreement. Customer will pay any taxes in
addition to the amount due and payable. If Customer pays any such tax directly
to the appropriate taxing authority, Customer shall furnish CSG with the
official receipt of such payment. Notwithstanding the foregoing, Customer shall
not, however, be liable for any franchise tax, net worth tax, or any other taxes
based on, or measured by, CSG’s net income.

 

4. ADJUSTMENT TO FEES. CSG shall not increase any of the fees specified in this
Agreement prior to the first anniversary date of the Effective Date (as defined
in Section 18). Thereafter, upon ****** (**) days prior written notice, CSG may
increase such fees annually by an amount equal to the lesser of three percent
(**) or *** percent of the percentage

 

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

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“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

increase in the Consumer Price Index, Urban Consumers, All Cities Averaged
1982-84 Equals 100 during the prior calendar year as published by the U.S.
Department of Labor or any successor index.

 

5. SHIPMENT. CSG will ship the Products and any incorporated third party
software and any other third party software from its distribution center,
subject to reasonable delays beyond CSG’s control. CSG and Customer will
mutually select the method of shipment via tape or by electronic file transfer
for Customer’s account. Customer’s license to the Products commences upon CSG’s
delivery of the Products to the carrier for shipment to Customer. Upon timely
notice by Customer to CSG, CSG will immediately replace, at CSG’s expense, any
Products that are lost or damaged while in route to, or when received by,
Customer.

 

6. EQUIPMENT PURCHASE.

 

(a) Customer is fully responsible for obtaining and installing all computer
hardware, software, peripherals and necessary communications facilities,
including, but not limited to servers, power supply, workstations, printers,
concentrators, communications equipment and routers (the “Required Equipment”)
that are necessary at Customer’s place of business in order for Customer to
utilize the Services and the Products. Customer shall bear responsibility for
the Required Equipment, including, but not limited to, the costs of procuring,
installing, operating and maintaining such Required Equipment. At Customer’s
request and subject to the terms and conditions of Schedule B, CSG will consult
with, assist and advise Customer regarding Customer’s discharge of its
responsibilities with respect to the Required Equipment, and CSG may obtain for
Customer any Required Equipment at CSG’s then-current prices and on terms and
conditions set forth in a separately executed purchase agreement.

 

(b) If necessary for Customer to receive the Products and/or Services, CSG may
provide, at Customer’s option and expense, the required data communications line
from CSG’s data processing center to each of Customer’s system site locations
set forth in Schedule A and Exhibit B-1 (the “System Sites,” which Customer may
amend from time to time), as appropriate. Customer shall pay all fees and
charges in connection with the installation and use of and peripheral equipment
related to the data communications line in accordance with the fees set forth in
Schedule F.

 

7. PRODUCTS WARRANTIES AND REMEDIES.

 

(a) Limited Warranty. Except as otherwise provided herein (in Sections that
include, but are not necessarily limited to, Sections 7, 8, and 9), CSG warrants
that, upon and continuing after delivery for a period of ninety (90) days (the
“Warranty Period”) the Products, and any Deliverables provided by CSG under
Exhibit A-2, will conform to CSG’s published specifications in effect on the
date of delivery or the specifications set forth in the applicable Statement of
Work, and the Products and Deliverables will perform in a certified “Designated
Environment” (as defined in Section 11) as described in the accompanying
Documentation . CSG also warrants that the Services (including, but not limited
to, the Technical Services as described in Exhibit A-2) will be performed in
accordance with customary industry standards, and in a professional and
workmanlike manner. Any third party software provided by CSG under this
Agreement shall be provided AS IS, except if/and to the extent that the licensor
of any third party software expressly provides a warranty to CSG for the benefit
of CSG’s end - user customers, except for enhancements, modifications or changes
to such third party software by CSG. CSG represents and Customer acknowledges
that (i) the Products and any such third party software may not satisfy all of
Customer’s requirements and (ii) the use of the Products and such third party
software may not be uninterrupted or error-free. Customer further acknowledges
that the fees and other charges contemplated under this Agreement are based on
the limited warranty, disclaimers and limitation of liability specified in this
Agreement (including, but not limited to this Section and Sections 8, 15, 16 and
17).

 

(b) Year 2000 Warranty. CSG warrants to Customer that, during the term of this
Agreement and at no additional cost to Customer, the Products and Services will
be Year 2000 Compliant. “Year 2000 Compliant” means that, when used in
accordance with CSG’s specifications (including, but not limited to, the
specifications set forth in the Designated Environment), the Products and
Service will be able to accurately process date and date related data prior to,
during and subsequent to the year 2000, including, but not limited to, leap
years, and will not cause any material errors in data processing related to the
turn of the century.

 

(c) Remedies. In case of breach of warranty (under Section 7) or any other duty
related to the quality of the Products, Deliverables or Services, CSG or its
representative will, subject to the confidentiality provisions of this
Agreement, promptly correct or replace any defective Product or Deliverable or
reperform the defective service, or if not practicable, CSG will accept the
return of the defective Product or Deliverable and refund to Customer (i) the
amount actually paid to CSG allocable

 

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OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

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“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

to the defective Product or Deliverable, and (ii) a pro rata share of the
maintenance fees that Customer actually paid to CSG for the period that such
Product or Deliverable was not usable. Any claim for a breach of the warranty
provided under this Section 7 (of which Customer has actual knowledge or should
reasonably be aware) shall be submitted to CSG within ninety (90) days of the
event giving rise to the claim. Unless otherwise stated herein, Customer
acknowledges that this Subsection 7(c) sets forth Customer’s exclusive remedy,
and CSG‘s exclusive liability, for any breach of warranty or other duty related
to the quality of the Products, Deliverables or Services. THE REMEDIES SET FORTH
IN THIS PARAGRAPH ARE SUBJECT TO THE LIMITATION OF LIABILITY SET FORTH BELOW IN
SECTION 17.

 

8. THIRD PARTY SOFTWARE. CSG represents and Customer acknowledges that the
Products may incorporate certain third party software and documentation and that
Customer’s rights and obligations with respect thereto are subject to any
license terms that might accompany such third party software (the “Third Party
Rights”). The fees, if any, for any such incorporated and other third party
software are set forth in Schedule F. Customer will execute any reasonable
additional documents that such vendors may require to enable CSG to deliver the
incorporated and other third party software to Customer. CSG makes no warranty
and provides no indemnity with respect to any such third party software, except
if/and to the extent that the licensor of any third party software expressly
provides a warranty or indemnity to CSG’s end-user customers. Maintenance and
support of third party software is provided by the licensor of those products.
Although CSG may assist with front-line support, CSG will have no liability with
respect thereto and Customer must look solely to the licensor, except for
modifications or changes to such incorporated and other third party software
made by CSG. Unless otherwise stated herein, the fees for incorporated third
party software are the responsibility of CSG.

 

9. THIRD PARTY LICENSES. CSG may provide Customer with Products, third party
software and Services subject to patent or copyright licenses that third
parties, including Ronald A. Katz Technology Licensing, L.P., have granted to
CSG (the “Third Party Licenses”). CSG represents and Customer acknowledges that
Customer receives no express or implied license under the Third Party Licenses
other than the right to use the Products, any third party software and Services,
as provided by CSG, in the direct broadcast satellite industry. Any modification
of or addition to the Products, third party software or Services or combination
with other software, hardware or services not made, provided or authorized in
writing by CSG is not licensed under the Third Party Rights, expressly or
impliedly, and may subject Customer and any third party supplier or service
provider to an infringement claim. Neither Customer nor any third party will
have any express or implied rights under the Third Party Licenses with respect
to (i) any software, hardware or services provided by Customer not provided by
CSG or (ii) any product or service provided by Customer other than through the
authorized use of the Products, third party software or Services as provided by
CSG.

 

10. MAINTENANCE AND SUPPORT.

 

(a) Standard Support Services. Following expiration of the Warranty Period
through the term of this Agreement as set forth in Section 18, CSG will provide
Customer its standard support and maintenance of the then-current version of
each licensed Product which shall include any and all Updates (excluding any
customization) (the “Support Services”). Included in the Support Services is
support of the then-current version of the licensed Products via CSG’s Product
Support Center, Account Management, publication updates, and the fixes and
updates that CSG makes generally available as part of its maintenance and
support packages (the “Updates”). If Customer is not utilizing the Products in a
certified Designated Environment or Customer has added third party applications,
unless such applications have been approved by CSG, Customer will be responsible
for making all necessary modifications to such third party applications to
ensure they function properly with the Updates. Custom software modifications
are not included in Support Services as Updates, but are covered as Technical
Services under Exhibit A-2. The Support Services do not include maintenance and
support of any customization or any other third party software. The maintenance
and support for any customization will be provided pursuant to the terms,
conditions and fees set forth in a separately executed Statement of Work. The
maintenance and support for third party products is provided by the licensor of
those products. Although CSG may assist in this maintenance and support with
front-line support, CSG will have no liability with respect thereto and Customer
must look solely to the licensor.

 

(b) Limitation. Updates or Enhancements (as defined in Schedule B) to any
Product will not include any upgrade or new version of the CSG Products that CSG
decides, in its sole discretion, to make generally available as a separately
priced item. CSG will not be required to (i) develop and release Updates or
Enhancements (ii) customize the Updates or Enhancements to satisfy Customer’s
particular requests or (iii) obtain Updates or Enhancements to any third party
product. If an Update or Enhancement replaces a prior version of a Product,
Customer shall, at its option, destroy or promptly return to CSG such prior
version and all archival copies upon installing the Update or Enhancement.

 

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

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“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

11. DESIGNATED ENVIRONMENT. “Designated Environment” means the combination of
the other computer programs and hardware equipment that CSG specifies for use
with the Products as set forth in Schedule D, or otherwise approved by CSG in
writing for Customer’s use with the Products at the system sites set forth in
Exhibit B-1 (the “System Sites”). Customer may use the Products only in the
Designated Environment and will be solely responsible for upgrading the
Designated Environment to the specifications that CSG may provide from time to
time. If Customer fails to do so or otherwise uses the Products outside the
certified Designated Environment, CSG will have no obligation to continue
maintaining and supporting the Products. As a condition to and upon execution of
this Agreement, CSG shall certify the Designated Environment prior to the
commencement of either party’s obligations under this Agreement, including CSG’s
obligations to maintain and support the Products, which certification shall be
consistent with the terms of this Agreement and not unreasonably withheld. Any
other use or transfer of the Products will require CSG’s prior approval, which
may be subject to additional charges. CSG will not have any responsibility or
liability in connection with malfunctions or any damage resulting from any
modification to the Products not authorized by CSG or any use of the Products in
connection with software or hardware not included in a certified Designated
Environment.

 

12. REPORTING. On a quarterly basis, within thirty (30) days of the end of every
calendar quarter, Customer shall provide CSG with a quarterly report setting
forth the then current number of subscribers processed by Customer using the
Products and/or Services, and the number of concurrent users of the Products and
any third party software by setting forth the number of workstations/seats
utilizing each of the Products and any third party software.

 

13. INDEMNITY.

 

(a) CSG Rights. CSG represents and warrants that: (i) CSG owns or otherwise has
the right to license all U.S. patents, copyrights, trade secrets and other
proprietary rights in or to the Products, Services, Deliverables and/or third
party software; (ii) the Products, Services and Deliverables do not infringe a
U.S. patent, trademark, copyright, trade secret or any other proprietary right
owned by a third party; and (iii) CSG possesses the legal right and authority to
execute this Agreement and (iv) the execution of this Agreement will not violate
any other material agreement or obligation by which CSG may be bound.

 

(b) Indemnity. Except as set forth in Section 8, if an action is brought against
Customer claiming that the Products infringe a United States patent, copyright,
trademark, trade secret or other proprietary right owned by a third person, CSG
will defend Customer at CSG’s expense and pay any losses, claims, liabilities,
damages and costs (including attorney’s fees) finally awarded to a third party
and against Customer in the infringement action, but only if (i) Customer
notifies CSG promptly upon learning that the claim might be asserted, (ii) CSG
has sole control over the defense of the claim and any negotiation for its
settlement or compromise and (iii) Customer reasonably cooperates with CSG at
CSG’s expense in defending such claim.

 

(c) Additional Remedy. If a claim described in Section 13(b) may be or has been
asserted, Customer will permit CSG, at CSG’s option and expense, to (i) procure
the right to continue using the Product, (ii) replace or modify the Product to
eliminate the infringement while providing functionally equivalent performance
or (iii) accept the return of the Product and refund to Customer the amount of
the fees actually paid to CSG and allocable for such Product, less amortization
based on a 5-year straight-line amortization schedule and a pro rata share of
any maintenance fees that Customer actually paid to CSG for the period that such
Product was not usable.

 

(d) Limitation. CSG shall have no indemnity obligation to Customer under this
Section if the infringement claim results from (i) a correction or modification
of the Product not provided by CSG or without CSG’s knowledge and consent, (ii)
the failure by Customer to promptly install an Update or Enhancement provided by
CSG or (iii) the combination of the Product with other items not provided by
CSG, and which may not be reasonably anticipated by CSG to be used by Customer
or purchased by Customer pursuant to Section 6 herein.

 

14. MOST FAVORED NATIONS. The charges and fees under this Agreement (including
software license, maintenance, and consultancy fees) will be comparable to
charges by CSG to other customers whose primary business is providing
Multi-Channel Video Programming Services, of like size and similar
circumstances, who are subject to similar contract terms and conditions,
including, but not limited to, terms and conditions regarding the number of
subscribers, term of agreement and overall guaranteed revenue for products and
services to CSG (“Similarly Situated Customers”). If CSG should enter into an
agreement with a Similarly Situated Customer providing more favorable charges
and fees for the same CCS products and services and Print and Mail products and
services (“Favorable Charges”), CSG shall agree to offer Customer an opportunity
to amend this

 

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

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“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Agreement such that Customer benefits from such more Favorable Charges, but only
if Customer agrees to be bound by all other material terms and conditions
contained in such other more favorable agreement.

 

15. PAY-PER-VIEW LIABILITY.

 

(a) Notwithstanding anything to the contrary herein, and except for claims,
losses, damages, or expenses incurred by Customer and indemnified by CSG under
Section 13, CSG’s total liability for any and all claims, damages, losses or
expenses incurred by Customer arising directly or indirectly out of CSG’s
processing of pay-per-view information in connection with pay-per-view movies
(“PPV Movies”) shall be limited to the fees actually received by CSG from
Customer applicable to such pay-per-view processing services related to the
specific PPV Movie giving rise to such liability.

 

(b) Notwithstanding anything to the contrary herein, and except for claims,
losses, damages, or expenses incurred by Customer and indemnified by CSG under
Section 13, CSG’s total liability for any claims, damages, losses or expenses
incurred by Customer arising directly or indirectly out of CSG’s processing of
pay-per-view information in connection with pay-per-view events other than PPV
Movies (“PPV Events”) shall be limited to the direct damages actually incurred
by Customer due solely to CSG’s negligence in the handling of such information,
which liability in no event shall exceed *** ******* and ***** ******** dollars
($***) per PPV Event.

 

(c) In exchange for CSG’s assumption of risk and liability under this Section
15, Customer agrees that: (i) it will only hold CSG liable for losses, damages
or expenses incurred by Customer in connection with the processing of a PPV
Movie or PPV Event where the aggregate amount of loss, damage or expense
incurred by Customer is ***** ******** dollars ($***) or higher; and (ii) CSG’s
aggregate liability in connection with its processing of pay-per-view
information shall not exceed $*** for any single PPV Movie or any single PPV
Event, and CSG’s aggregate liability in connection with its processing of
pay-per-view information for all PPV Movies and all PPV Events during any
calendar quarter shall not exceed $***.

 

(d) Any amount paid by CSG to Customer in connection with CSG’s processing of
pay-per-view information shall be in the form of a credit applied by CSG to
Customer’s current account with CSG. Customer must notify CSG in writing within
sixty (60) days of any event(s) giving rise to a claim under this Section 15; if
proper notice is not received by CSG within such sixty (60) day period, then
Customer agrees that CSG shall have no liability whatsoever for damages arising
from CSG’s acts or omissions associated with pay per view activities unless CSG
agrees in advance, in writing, to undertake such responsibilities. Any notice
given hereunder by Customer shall contain all details necessary for CSG to issue
a corrected bill. Both parties agree to use their commercially reasonable best
efforts to collect any unbilled or otherwise uncollectable amounts that would
give rise to CSG liability hereunder.

 

16. EXCLUSION OF CERTAIN WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED IN THIS
AGREEMENT, ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND
GUARANTEES WITH RESPECT TO THE PRODUCTS, ANY THIRD PARTY SOFTWARE, AND THE
SERVICES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR
WRITTEN STATEMENTS BY CSG, ITS AGENTS OR OTHERWISE (INCLUDING, BUT NOT LIMITED
TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTION, OR FITNESS FOR PARTICULAR
PURPOSE) ARE HEREBY OVERRIDDEN, EXCLUDED AND DISCLAIMED. CUSTOMER ACKNOWLEDGES
AND AGREES THAT THE PRODUCTS AND SERVICES BEING PROVIDED ARE NOT WARRANTED TO BE
ERROR-FREE BUT CSG REPRESENTS THAT IT WILL USE REASONABLE COMMERICAL EFFORTS TO
CORRECT SUCH ERRORS.

 

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

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“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

17. NO CONSEQUENTIAL DAMAGES/LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES
WILL EITHER PARTY OR ITS RELATED PERSONS BE LIABLE TO THE OTHER PARTY, THEIR
RESPECTIVE LICENSORS AND VENDORS BE LIABLE FOR ANY DAMAGES OTHER THAN DIRECT
DAMAGES, SUCH AS CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL
DAMAGES OR LOST PROFITS (EXCEPT FOR PROFITS LOST DUE SOLELY TO ACTS BY CSG
DIRECTLY RESULTING IN THE UNAUTHORIZED DISCLOSURE OF CUSTOMER’S CUSTOMER LISTS),
WHETHER FORESEEABLE OR UNFORESEEABLE, BASED ON THE OTHER PARTY’S CLAIMS OR THOSE
OF ITS CUSTOMERS (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR LOSS OF DATA,
GOODWILL, USE OF MONEY OR USE OF THE PRODUCTS, DELIVERABLES, OR SERVICES, THIRD
PARTY SOFTWARE, RESULTING REPORTS, THEIR ACCURACY OR THEIR INTERPRETATION,
INTERRUPTION IN USE OR AVAILABILITY OF DATA, STOPPAGE OF OTHER WORK OR
IMPAIRMENT OF OTHER ASSETS), ARISING OUT OF BREACH OR FAILURE OF EXPRESS OR
IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, STRICT
LIABILITY IN TORT OR OTHERWISE. IN NO EVENT WILL THE AGGREGATE LIABILITY WHICH
EITHER PARTY, ITS LICENSORS OR ITS VENDORS MAY INCUR IN ANY ACTION OR PROCEEDING
EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER ALLOCABLE TO THE SPECIFIC PRODUCT OR
SERVICE INVOLVED THAT DIRECTLY CAUSED THE DAMAGE. DESPITE THE FOREGOING
EXCLUSION AND LIMITATION, THIS SECTION WILL NOT APPLY TO THE EXTENT THAT
APPLICABLE LAW SPECIFICALLY REQUIRES LIABILITY. NOR WILL THIS SECTION BE
CONSTRUED OR APPLIED SO AS TO LIMIT OR REDUCE CUSTOMER’S FINANCIAL OBLIGATIONS
HEREUNDER; OR AS TO LIMIT OR REDUCE CUSTOMER’S LIABILITY IN CONNECTION WITH
INTENTIONAL OR GROSSLY NEGLIGENT ACTS WITH RESPECT TO THE PRODUCTS, SERVICES,
DELIVERABLES OR THIRD PARTY SOFTWARE; OR TO LIMIT OR REDUCE CSG’S
INDEMNIFICATION OBLIGATIONS UNDER SECTION 13.

 

18. TERM. This Agreement shall be effective on the date of execution by the
parties (the “Effective Date”). Unless expiring on its terms or terminated
pursuant to Section 19, this Agreement shall continue for a period of three (3)
years from the Effective Date (the “Initial Term”) and may be extended for three
(3) one (1) year terms (the “Additional Terms”) at Customer’s option with
written notice to CSG delivered at least ninety (90) days prior to the
expiration of the Initial Term or each one (1) year Additional Term, but in any
case the term of this Agreement shall extend for the term of any license granted
under an executed Schedule hereto; provided, however, that, such extension shall
relate solely to those provisions of the Agreement that survive pursuant to
Section 22 hereof. If CSG does not, at least 90 days prior to the expiration of
the Initial Term or any Additional Term, receive from Customer written notice of
Customer’s intent to extend this Agreement, this Agreement shall not be extended
beyond its expiration. The term of any specific license for the Products and the
term for any specific Services to be provided shall be set forth in the
Schedules attached hereto and shall be effective from the date set forth therein
and continue as provided for therein, unless terminated pursuant to Section 19
of this Agreement.

 

19. TERMINATION. This Agreement or any one or more of the Schedules attached
hereto may be terminated for cause in its entirety or as it pertains to a
particular Product or Service, as follows:

 

  (a) If either party materially or repeatedly breaches any material term or
condition of this Agreement, except for Customer’s obligation to pay fees, and
fails either to substantially cure such breach within thirty (30) days after
receiving written notice specifying the breach or, for those breaches which
cannot reasonably be cured within thirty (30) days, promptly commence curing
such breach and thereafter proceed with all due diligence to substantially cure
such breach, then the party not in breach may, by giving written notice to the
breaching party, terminate this Agreement, in its entirety or as it pertains to
a particular Product or Service, as of a date specified in such notice of
termination. All of the obligations of the parties contained in this Agreement,
except for Customer’s obligation to pay fees (that are not in good faith in
dispute), shall be deemed to have been performed in an acceptable manner unless
the party not in breach provides the breaching party with written notice as
stated above within sixty (60) days of the event giving rise to the breach;
provided the party not in breach, knows or should have known about such breach.

 

  (b) If Customer fails to pay when due any amounts owed hereunder (that are not
in good faith in dispute) within thirty (30) days of receiving written notice
thereof, CSG may, by giving written notice thereof to Customer, terminate this
Agreement or at CSG’s option, CSG may terminate this Agreement as it pertains to
any particular Product or Service, as of a date specified in such notice of
termination.

 

  (c)

In the event that either party hereto becomes or is declared insolvent or
bankrupt, is the subject of any proceedings related to its liquidation,
insolvency or for the appointment of a receiver or similar officer for it, makes
an assignment

 

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“Confidential Treatment Requested and the Redacted Material has been separately
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  for the benefit of all or substantially all of its creditors, or enters into
an agreement for the composition, extension or readjustment of all or
substantially all of its obligations, then the other party hereto may, by giving
written notice thereof to such party, terminate this Agreement as of the date
specified in such notice of termination.

 

  (d) If Customer materially breaches any material term or condition of Section
3 of Schedule B and fails to cure such default within thirty (30) days of
receiving written notice specifying the default, CSG may, at CSG’s option,
terminate this Agreement in its entirety or only as it pertains to a particular
Product or Service, upon 30 days advance written notice and without judicial or
administrative resolution. The foregoing sentence shall only apply, however,
with respect to intentional or willful acts by Customer.

 

Upon the termination of the Agreement or any portion hereof for any reason, all
rights granted to Customer under this Agreement with respect to the terminated
Product or Service will cease, and Customer will promptly (i) purge all the
Products from the Designated Environment and all of Customer’s other computer
systems, storage media and other files; (ii) at Customer’s option either destroy
or return to CSG the Products and all copies thereof; (iii) deliver to CSG an
affidavit which certifies that Customer has complied with these termination
obligations; and (iv) pay to CSG all fees (that are not in good faith in
dispute) that are due pursuant to this Agreement, including, without limitation,
the aggregate Minimum fees otherwise due and payable by Customer, as set forth
in Schedule F.

 

20. TERMINATION ASSISTANCE. Upon expiration or earlier termination of this
Agreement by either party for any reason, and provided that Customer has paid
CSG any and all fees (that are not in good faith in dispute) and expenses due
hereunder as of the date of termination or expiration, CSG will provide Customer
reasonable termination assistance for up to one hundred eighty (180) days
relating to the transition to another vendor. This termination assistance will
be provided to Customer at CSG’s rates that are set forth in Schedule F.
Customer will pay CSG, in advance, on the first day of each calendar month and
as a condition to CSG’s obligation to provide termination assistance to Customer
during that month, an amount equal to CSG’s reasonable estimate of the total
amount payable to CSG for such termination assistance for that month.

 

21. CONFIDENTIALITY.

 

(a) Definition. Customer and CSG may reveal to each other information relating
to each other’s business, the Products, Services and any third party software
provided hereunder, which is confidential (the “Confidential Information”), and
Customer acknowledges that confidentiality restrictions are imposed by CSG’s
licensors or vendors. Confidential Information shall include, without
limitation, all of Customer’s and CSG’s trade secrets, and all know-how, design,
invention, plan or process and Customer’s data and information relating to
Customer’s and CSG’s respective business operations, services, products,
research and development, CSG’s vendors’ or licensors’ information and products,
Customer’s Customer Lists and all other information that is marked
“confidential” or “proprietary” prior to or upon disclosure, or which, if
disclosed orally, is identified by the disclosing party at the time as being
confidential or proprietary and is confirmed by the disclosing party as being
Confidential Information in writing within thirty (30) days after its initial
disclosure.

 

(b) Restrictions. Each party shall use its commercially reasonable efforts to
maintain the confidentiality of such Confidential Information and not show or
otherwise disclose such Confidential Information to any third parties,
including, but not limited to, independent contractors and consultants, without
the prior written consent of the disclosing party. CSG shall protect Customer’s
Customer Lists with the same level of care as it utilizes to protect its own
customer lists and shall not reveal any customer list information to any third
party without the express prior written consent of Customer, which Customer may
withhold in its absolute discretion. Each party shall use the Confidential
Information solely for purposes of performing its obligations under this
Agreement. Each party shall indemnify the other for any loss or damage the other
party may sustain as a result of the wrongful use or disclosure by such party
(or any employee, agent, licensee, contractor, assignee or delegate of the other
party) of its Confidential Information. Both parties recognize that Customer’s
Customer Lists represent valuable information of Customer and breach of the
obligations of confidentiality will result in substantial likelihood of
irreparable harm and injury to Customer for which monetary damages would be an
inadequate remedy, and which damages would be difficult to measure. Accordingly,
CSG agrees that Customer shall have the right, in addition to any other remedies
available, to obtain immediate injunctive relief, as well as other equitable
relief allowed by a court of competent jurisdiction. The first sentence of
Section 17 sets forth those sole circumstances under which CSG may be liable in
connection with the unauthorized disclosure of Customer’s Customer Lists.
Neither party will allow the removal or defacement of any confidentiality or
proprietary notice placed on the other party’s documentation or products. The
placement of copyright notices on these items will not constitute publication or
otherwise impair their confidential nature.

 

7

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

(c) Disclosure. Neither party shall have any obligation to maintain the
confidentiality of any Confidential Information which: (i) is or becomes
publicly available by other than unauthorized disclosure by the receiving party;
(ii) is independently developed by the receiving party; or (iii) is received
from a third party who has lawfully obtained such Confidential Information
without a confidentiality restriction. If required by any court of competent
jurisdiction or other governmental authority, the receiving party may disclose
to such authority, data, information or materials involving or pertaining to
Confidential Information to the extent required by such order or authority,
provided that the receiving party shall first have used its commercially
reasonable efforts to obtain a protective order or other protection reasonably
satisfactory to the disclosing party sufficient to maintain the confidentiality
of such data, information or materials. If an unauthorized use or disclosure of
Confidential Information occurs, the parties will take all steps which may be
available to recover the documentation and/or products and to prevent their
subsequent unauthorized use or dissemination.

 

(d) Limited Access. Each party shall limit the use and access of Confidential
Information to such party’s bona fide employees or agents, including independent
auditors and required governmental agencies, who have a need to know such
information for purposes of conducting the receiving party’s business and who
agree to comply with the use and non-disclosure restrictions applicable to the
products and documentation under this Agreement. If requested, the receiving
party shall cause such individuals to execute appropriate confidentiality
agreements in favor of the disclosing party. Each party shall notify all
employees and agents who have access to Confidential Information or to whom
disclosure is made that the Confidential Information is the confidential,
proprietary property of the disclosing party and shall instruct such employees
and agents to maintain the Confidential Information in confidence.

 

22. SURVIVAL. Termination or expiration of this Agreement shall not impair
either party’s then accrued rights, obligations, liabilities or remedies.
Notwithstanding any other provisions of this Agreement to the contrary, the
terms and conditions of those Sections that would logically survive the
termination or expiration of this Agreement shall survive.

 

23. EXCLUSIVITY. While this Agreement is in effect, CSG shall be Customer’s sole
and exclusive provider of billing products and services (including Print and
Mail Services) related to Customer’s offerings of video services. If, during the
term of this Agreement, Customer purchases, is assigned or otherwise acquires
subscribers which are utilizing products and services of a third party vendor
related to Customer’s video services, Customer shall use all commercially
reasonable efforts to convert such subscribers to CSG’s billing services as soon
as possible after the termination date of the agreement with such third party
vendor. If, based on reasonable and practicable business and economic
considerations, any such subscribers cannot be converted to CSG’s billing
services within one hundred and eighty (180) days from the termination date of
the agreement with such third party vendor, Customer agrees that such
subscribers will nonetheless be subject to the terms and conditions of the
agreement as of the termination date of such third party agreement, subject only
to a mutually agreeable conversion schedule to be determined as soon as
reasonably practicable. Nothing contained in this Section 23 shall entitle CSG
to be the sole and exclusive provider of billing products and services in
connection with subscribers or customers of any entity that is not a party of
this Agreement (including, but not limited to, resellers of Customer’s direct
broadcast satellite services).

 

24. NATURE OF RELATIONSHIP. In performing hereunder, both parties are acting as
independent contractors and neither party undertakes to perform any obligation
of the other, whether regulatory or contractual, or to assume any responsibility
for the other’s business or operations. Customer understands and agrees that CSG
may perform similar services for third parties and license same or similar
products to third parties. Nothing in this Agreement shall be deemed to
constitute a partnership or joint venture between CSG and Customer. Neither
party shall hold itself out as having any authority to enter into any contract
or create any obligation or liability on behalf of or binding upon the other
party.

 

25. OWNERSHIP. Unless explicitly stated to the contrary in this Agreement, all
trademarks, service marks, patents, copyrights, trade secrets and other
proprietary rights in or related to the Products, the Deliverables (as defined
under Schedule B), the incorporated third party software or any third party
software delivered by CSG (collectively the “Software Products”) are and will
remain the exclusive property of CSG or its licensors, whether or not
specifically recognized or perfected under applicable law. Customer will not
take any action that jeopardizes CSG’s or its licensor’s proprietary rights or
acquire any right in the Software Products, except the limited use or other
rights specified herein. Except as otherwise agreed upon in writing between CSG
and Customer, CSG or its licensor will own all rights in any copy, translation,
modification, adaptation or derivation of the Software Products, including any
improvement or development thereof. Customer will obtain, at CSG’s reasonable
request, the execution of any instrument that may be appropriate to assign these
rights to CSG or its designee or perfect these rights in CSG’s or its licensor’s
name.

 

8

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

26. AUDIT. During the term of this Agreement and for twelve (12) months after
its termination or expiration for any reason, upon not less than thirty (30)
days prior written notice to CSG, and during normal business hours, Customer may
conduct an audit of CSG’s records regarding Reimbursable Expenses and all other
payments made by Customer to CSG to verify that Customer has paid the correct
amounts during the preceding eighteen (18) month period. Any such audit will be
at Customer’s expense and shall be conducted by an independent auditor who shall
execute a confidentiality agreement with CSG (in form acceptable to CSG), and
shall be conducted in accordance with generally accepted accounting principles.
Should such an audit reveal that CSG overbilled Customer and Customer overpaid
CSG an amount equal to or greater than five percent (5%) of the correct amount
due during the period covered by the audit, CSG shall reimburse Customer for all
reasonable costs incurred by Customer in performing the audit, and shall credit
Customer’s account with CSG by an amount equal to the amount overbilled and
overpaid. If, at the time of such audit, Customer has a zero (0) balance owed to
CSG, CSG shall pay Customer for the amount overbilled and overpaid. The remedy
for overpayment as set forth in this Section 26 shall represent CSG’s sole and
exclusive liability and Customer’s sole and exclusive remedy in connection with
any claim that CSG has overbilled and Customer has overpaid any amount under the
Agreement.

 

27. INSPECTION. During the term of this Agreement and for twelve (12) months
after its termination or expiration for any reason, CSG or its representative
may, upon reasonable prior notice to Customer and during normal business hours,
inspect the files, computer processors, equipment and facilities of Customer
which are relevant to this Agreement during business hours to verify Customer’s
compliance with this Agreement. While conducting such inspection, CSG or its
representative will be entitled to copy any item that Customer possesses and
which are or may be in violation of this Agreement. Any item that is copied
pursuant to the previous sentence shall be subject to the confidentiality
restrictions set forth in Section 21.

 

28. FORCE MAJEURE. Neither party will be liable for any failure or delay in
performing an obligation under this Agreement that is due to causes beyond its
reasonable control, including, but not limited to, fire, explosion, epidemics,
earthquake, lightening, failures or fluctuations in electrical power or
telecommunications equipment, accidents, floods, acts of God, the elements, war,
civil disturbances, acts of civil or military authorities or the public enemy,
fuel or energy shortages, acts or omissions of any common carrier, strikes,
labor disputes, regulatory restrictions, restraining orders or decrees of any
court, changes in law or regulation or other acts of governmental,
transportation stoppages or slowdowns or the inability to procure parts or
materials. These causes will not excuse Customer from paying accrued amounts due
to CSG (and not in good faith in dispute) through any available lawful means
acceptable to CSG.

 

29. ASSIGNMENT. Neither party may assign, delegate or otherwise transfer this
Agreement or any of its rights or obligations hereunder without the other
party’s prior approval, which approval will not be unreasonably withheld or
delayed. Any attempt to do so without such approval will be void.
Notwithstanding the foregoing, CSG may assign this Agreement, upon notice to
Customer, to a related or unrelated person in connection with a transfer of all
or substantially all of its stock or assets to a third party, and Customer
hereby consents to such assignment in advance. Further, Customer may, upon
notice to CSG, assign this Agreement to an affiliate of Customer or an entity
that (i) demonstrates to CSG that it has the financial capability to perform
hereunder; and (ii) expressly assumes in writing, in form acceptable to CSG, to
assume all of Customer’s obligations hereunder.

 

30. NOTICES. Any notice or approval required or permitted under this Agreement
will be in writing and will be sent by telefax, courier or mail, postage
prepaid, to the address specified below or to any other address that may be
designated by prior written notice. Any notice or approval delivered by telefax
(with answer back) will be deemed to have been received the day it is sent. Any
notice or approval sent by courier will be deemed received one day after its
date of posting. Any notice or approval sent by mail will be deemed to have been
received on the 5th business day after its date of posting.

 

9

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

If to Customer:    If to CSG: Echostar Satellite Corp.    CSG Systems, Inc. 5701
South Santa Fe Drive    7887 East Belleview, Suite 880 Littleton, CO 80120   
Englewood, CO 80111 Tel: (303) 799-8222    Fax: (303) 723-2199    Tel: (303)
796-2850    Fax: (303) 796-2870 Attn: Purvish Kothari    Attn: President with a
copy to General Counsel Chief Information Officer and Sr. Vice President       
   and a copy to: and a copy to:      David Moskowitz   

Associate Counsel

2525 N. 117th Ave.

Senior Vice President    Omaha, NE 68164 and General Counsel    Tel: (402)
431-7400    Fax: (402) 431-7226 Echostar Satellite Corp.      5701 South Santa
Fe Drive      Littleton, CO 80120      Tel: (303) 799-8222    Fax: (303)
723-2199     

 

31. SOURCE CODE. The parties agree that as soon as reasonably practicable after
execution of this Agreement, they shall enter into an exhibit to CSG’s master
escrow agreement with CSG’s escrow agent upon terms mutually acceptable to the
parties that provide adequate protection of the confidentiality and intellectual
property rights of CSG and its third party vendors, and provides reasonable
assurance to Customer that the source code will be released upon any triggering
event, as set forth in the exhibit. Customer shall pay all costs associated with
the establishment, enrollment and maintenance of the escrow account(s) (but not
any attorneys’ fee or legal administrative cost in connection therewith).
Customer may only use any source code released in accordance with the previous
sentence for the purpose of providing internal support and maintenance of the
applicable CSG Product licensed hereunder for its use in connection with the CCS
Services so long as Customer is not in default of this Agreement, and may not
distribute the source code outside of Customer’s organization for any purpose
whatsoever.

 

32. LEGAL ACTIONS. This Agreement shall be governed and construed in accordance
with the laws of the State of Colorado, without reference to its conflicts of
law rules. Exclusive jurisdiction for all disputes under, or relating to this
Agreement, shall be in the county, state or federal courts located within the
State of Colorado.

 

33. MISCELLANEOUS. Any waiver or modification of this Agreement will not be
effective unless executed in writing and signed by both parties. This Agreement
will bind Customer’s and CSG’s successors-in-interest. If any provision of this
Agreement is held to be unenforceable, in whole or in part, such holding will
not affect the validity of the other provisions of this Agreement. This
Agreement, together with the Schedules, Exhibits and attachments hereto which
are hereby incorporated into this Agreement by this reference, constitutes the
complete and entire statement of all conditions and representations of the
agreement between CSG and Customer with respect to its subject matter and
supersedes all prior writings or understandings.

 

THIS AGREEMENT IS NOT EFFECTIVE UNTIL SIGNED ON BEHALF OF BOTH PARTIES.

 

IN WITNESS WHEREOF, the parties have executed this Agreement the day and year
first above written.

 

CSG Systems, Inc. (“CSG”)      

Echostar Satellite Corporation

(“Customer”)

By:   /s/ Edward C. Nafus       By:   /s/ Purvish C. Kothari    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:   Edward C. Nafus       Name:   Purvish C. Kothari                

--------------------------------------------------------------------------------

Title:   Pres., Broadband Services       Title:   Chief Information Officer &
Sr. Vice President                

--------------------------------------------------------------------------------

 

10

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SCHEDULE A

 

Services and System Sites

 

1. Services. Pursuant to the terms and conditions of the Agreement (including,
but not limited to, the attached Exhibits), CSG agrees to provide to Customer,
and Customer agrees to purchase from CSG, the Services set forth below, at the
System Sites also set forth below (to which list of System Sites may be added
additional System Sites pursuant to amendments to this Agreement executed by the
parties subsequent to the date of this Agreement):

 

2. Reliance on Information. In providing any Services, CSG shall be entitled to
rely upon and act in accordance with any instructions, guidelines, data or
information provided to CSG by Customer, which Customer designates in writing to
CSG to provide such instructions, guidelines or information, and shall incur no
liability in doing so. Customer shall indemnify, defend and hold CSG, its third
party vendors, directors, officers and employees harmless from any and all third
party claims, losses, actions, suits, proceedings or judgments, including,
without limitation, costs and reasonable attorneys’ fees, incurred by or
assessed against such parties resulting, in whole or in part from (i) except for
CSG’s gross negligence or unlawful misconduct, any action or failure to act by
CSG in reliance on any instruction, approval, election, decision, action,
inaction, omission or nonperformance by Customer, its officers, directors,
shareholders, employees and agents relating to the Services, or (ii) any
information or data provided to CSG by Customer in connection with the Services.

 

Service

--------------------------------------------------------------------------------

  

System Site

--------------------------------------------------------------------------------

CCS

   Littleton, CO      Thornton, CO     

McKees Port, PA

Technical Services

   (same)

Print & Mail Services

   (same)

Credit Verification Services

   (same)

One Time and Recurring Credit Card Authorization Services

   (same)

Electronic Payment Services (Paybill Advantage)

   (same)

 

11

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-1

 

CCS Services

 

1. CCS Services. Customer will purchase from CSG Customer’s requirements for
billing services (the “CCS Services”) for Customer’s subscriber accounts using
CSG’s CCS system. The CCS Services will provide Customer with an on-line
terminal facility (not the terminals themselves), service bureau access to CCS
processing software, adequate computer time and other mechanical data processing
services as more specifically described in the user documents: the User Guide,
User Data File Manual, User Training Manual, Conversion Manual, Operations
Guide, and Customer Bulletins issued by CSG (the “Documentation”). Customer’s
personnel shall enter payments and non-monetary changes on terminal(s) located
at Customer’s offices, or provide CSG payment information on magnetic tape or
electronic record in CSG’s format. CSG and Customer acknowledge and agree that
the Documentation describing the CCS Services is subject to ongoing review and
modification.

 

2. Implementation/Conversion Services and Fees. CSG shall provide services as
described in Schedule D in connection with Customer’s conversion of each System
Site and for those added by mutual agreement of the parties to CSG’s data
processing system subsequent to the execution of this Agreement (the
“Implementation/Conversion Services”). For System Sites added to Schedule A
subsequent to the Effective Date of this Agreement, Customer shall pay CSG the
fees set forth in Schedule F for the Implementation/Conversion Services.

 

3. Deconversion Services and Fees. If Customer sells, transfers, assigns or
disposes of any of the assets of or any ownership or management interest in any
System Site (the “Disposed Site(s)”), Customer agrees to pay CSG the per set
deconversion tape fee and the fees for processing and deconverting subscribers,
including on-line access fees, as set forth in Schedule F, which amounts shall
be due and payable thirty (30) days prior to the intended deconversion of any
such Disposed Site(s) from the CCS Services. CSG shall be under no obligation or
liability to provide any deconversion tapes or records until all amounts due
hereunder, and as otherwise provided in the Agreement, shall have been paid in
full.

 

4. Optional and Ancillary Services. At Customer’s request, CSG shall provide
optional and ancillary services, including but not limited to any described in
Schedule F at CSG’s then-current prices, or as may otherwise be set forth in
Schedule F, and where applicable on the terms and conditions set forth in
separately executed Schedules to the Agreement.

 

5. Customer Information. Any original documents, data and files provided to CSG
hereunder by Customer (“Customer Data”) are and shall remain Customer’s
property, and upon termination of this Agreement for any reason or deconversion
of any System Site, such Customer Data shall be returned to Customer by CSG,
subject to the payment of CSG’s then-current rates for processing and delivering
the Customer Data, any applicable deconversion fees required under Section 4
hereof and all unpaid charges for services and equipment, if any, including late
charges incurred by Customer. Customer Data will not be utilized by CSG for any
purpose other than those purposes related to rendering the services to Customer
under the Agreement. Data to be returned to Customer includes: Subscriber Master
File (including Work Orders, Converters and General Ledger), Computer-Produced
Reports (reflecting activity during period of 90 days immediately prior to
termination), House Master File, and any other related data or files held by CSG
on behalf of Customer.

 

Agreed and accepted this 1st day of April, 1999, by:

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

12

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-2

 

Technical Services

 

1. General. Customer hereby hires CSG, and CSG hereby agrees, to provide
Customer with the design, development and/or other consulting services described
in a Statement of Work, as defined in Section 2 (collectively, the “Technical
Services”) as its independent contractor.

 

2. Technical Services.

 

(a) Statements of Work. CSG and Customer will execute a Statement of Work for
each design, development and/or other consulting project that Customer wants CSG
to undertake. CSG and Customer acknowledge that all Statements of Work will form
an integral part of this Agreement.

 

(b) Location and Access. CSG may perform the Technical Services at Customer’s
premises, CSG’s premises or such other premises that Customer and CSG may deem
appropriate. Customer will permit CSG to have reasonable access to Customer’s
premises, personnel and computer equipment for the purposes of performing the
Technical Services at Customer’s premises.

 

(c) Insurance. CSG will be solely responsible for obtaining and maintaining
appropriate insurance coverage for its activities under this Exhibit A-2,
including, but not limited to, comprehensive general liability (bodily injury
and property damage) insurance and professional liability insurance.

 

3. Fees and Expenses. Customer will pay CSG any Project Fees set forth in a
Statement of Work, as well as any Reimbursable Expenses incurred in connection
with Technical Services performed by CSG, in accordance with the terms and
conditions of the Agreement.

 

4. Intellectual Property. All patents, copyrights, trade secrets or other
proprietary rights in or to the work product that CSG may create for Customer
under this Exhibit A-2 (the “Deliverables”), including, but not limited to, any
ideas, concepts, inventions or techniques that CSG may use, conceive or first
reduce to practice in connection with the Technical Services, are and will be
the exclusive property of CSG. During and after the term of this Agreement, CSG
and Customer will execute the instruments that may be appropriate or necessary
to give full legal effect to this Section 4.

 

6. Delivery of Items. Upon the expiration or termination of this Agreement for
any reason, Customer will promptly pay CSG the Project Fees and Reimbursable
Expenses that may be due and outstanding for the Technical Services and
Deliverables that CSG has performed, following which CSG and Customer will
deliver to the other all notebooks, documentation and other items that contain,
in whole or in part, any Confidential Information that either party disclosed to
the other in performance of the Technical Services.

 

7. DBS Product and Service Developments. If, during the term of this Agreement,
Customer requires development assistance in connection with functionality
requirements in the direct broadcast satellite industry that Customer determines
are important to its business operations, CSG agrees that it shall assist
Customer, taking into account all of CSG’s reasonable and practicable business
considerations with respect to an agreement involving the provision of any such
development assistance. Such assistance performed by CSG would be performed on a
time and materials basis, at the rates set forth in Schedule F and CSG shall use
all commercially reasonable efforts to complete such efforts on an expeditious
basis.

 

8. Non-Solicitation. During the term of this Agreement and for 12 months after
its termination, neither Customer nor CSG will, without the other party’s prior
approval, solicit or hire any employee of the other party (or its related
persons) who has been directly involved in either party’s performance under this
Agreement.

 

Agreed and accepted this 1st day of April, 1999, by:

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

13

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-3

 

Print and Mail Services

 

1. Services. CSG will provide to Customer, and Customer will purchase from CSG,
Customer’s requirements for the printing and mailing of monthly statements to
Customer’s subscribers. Such services to be performed by CSG are referred to as
the “Print and Mail Services.”

 

2. Postage. CSG shall purchase the postage required to mail statements to
Customer’s subscribers (“Subscriber Statements”), notification letters generated
by CSG, past due notices and other materials mailed by CSG on behalf of
Customer. Customer shall pay CSG for all postage expenses incurred in the
performance of the Print and Mail Services in accordance with Schedule F.

 

3. Reserved.

 

4. Ancillary Services. At Customer’s request, CSG shall provide the ancillary
services described in Schedule F attached hereto (the “Ancillary Services”) for
the fees set forth in Schedule F.

 

5. Enhanced Statement Presentation Services. CSG shall develop a customized
billing statement (the “ESP Statement”) for Customer’s subscribers utilizing
CSG’s enhanced statement presentation (“ESP”) services. Customer agrees that
CSG’s ESP services shall be Customer’s sole and exclusive method of printing and
mailing Subscriber Statements. The ESP Statements may include CSG’s or
Customer’s intellectual property. “Customer’s Intellectual Property” means the
trademarks, service marks, other indicia of origin, copyrighted material and art
work owned or licensed by Customer that CSG may use in connection with
designing, producing and mailing ESP Statements and performing its other
obligations pursuant to this Agreement. “CSG’s Intellectual Property” means
trademarks, service marks, other indicia of origin, copyrighted material and art
work owned or licensed by CSG and maintained in CSG’s public library that may be
used in connection with designing, producing and mailing ESP Statements.

 

(a) Development and Production of ESP Statements. CSG will perform the design,
development and programming services related to design and use of the ESP
Statements (the “Work”), which will contain Customer’s and CSG’s Intellectual
Property and include the Development Fee to be paid by Customer. CSG will create
the work product deliverables (the “Work Product”) set forth in a separately
executed and mutually agreed upon ESP Work Order (the “Work Order”) or Statement
of Work. Except with respect to Customer’s Intellectual Property, Customer
agrees that the Work and Work Product shall be the sole and exclusive property
of CSG. Customer shall have no proprietary interest in the Work Product or in
CSG’s billing and management information software and technology and agrees that
the Work Product is not a work specially ordered and commissioned for use as a
contribution to a collective work and is not a work made for hire pursuant to
United States copyright law. After CSG has completed the Work and the Work
Product, CSG will produce ESP Statements for Customer.

 

(b) Supplies. CSG will suggest and Customer will select the type and quality of
the paper stock, carrier envelopes and remittance envelopes for the ESP
Statements (the “Supplies”). CSG shall purchase Customer’s requirements of
Supplies necessary for production and mailing of the ESP Statements. CSG shall
charge Customer the rates set forth in Schedule F for purchase of Supplies.

 

(c) Right of Customer’s Intellectual Property. Customer provides to CSG a
non-exclusive right to use all of Customer’s Intellectual Property necessary to
design, produce and mail the ESP Statements, directly or indirectly for the term
of this Agreement. Customer represents and warrants that it owns or has licensed
all of Customer’s Intellectual Property and has full power and authority to
grant CSG the license set forth herein and that CSG’s use of Customer’s
Intellectual Property on ESP Statements will not constitute a misuse or
infringement of Customer’s Intellectual Property or an infringement of the
rights of any third party. Customer will use best efforts to maintain its rights
to use and license Customer’s Intellectual Property and will immediately advise
CSG of the loss of Customer’s right to use any of Customer’s Intellectual
Property, of all copyright and other notices that must be used in connection
with Customer’s Intellectual Property, and of any restrictions on use of
Customer’s Intellectual Property relevant to CSG’s activities hereunder.

 

(d) Indemnification Relating to ESP Statements. Customer shall indemnify, defend
and hold CSG harmless from any direct claims, demands, liabilities, losses,
damages, judgments or settlements, including all reasonable costs and expenses
related

 

14

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

thereto (including attorneys’ fees), directly or indirectly resulting from
Customer’s breach of any representation or warranty under this Section 5, and
the Work Product, except for those arising out of CSG Intellectual Property.

 

6. Per Cycle Minimum. For each month that this Agreement is in effect, Customer
must maintain per each billing cycle a minimum of four thousand (4000)
subscribers receiving Subscriber Statements. Should individual billing cycles
fall below the minimum, CSG will charge Customer the applicable set up fees
defined in Schedule F attached hereto. Customer must have a minimum of four (4)
cycles per month but no more than twenty-eight (28) cycles per month.

 

7. Deposit. At least seven (7) days prior to CSG’s commencement of the Print and
Mail Services, Customer shall pay CSG a security deposit (the “Deposit”) for the
payment of the expenses described in Sections 2 and 3 of this Exhibit A-3 (the
“Disbursements”). The Deposit will equal the estimated amount of Disbursements
for one (1) month as reasonably determined by CSG based upon the project volume
of applicable services to be performed monthly by CSG. If Customer incurs
Disbursements greater than the Deposit for any month, Customer shall, within
thirty (30) days of receipt of a request from CSG to increase the Deposit, pay
CSG the additional amount to be added to the Deposit. If Customer fails to pay
the additional amount requested within such 30-day period, CSG may terminate
this Agreement pursuant to Section 19. Upon written request from Customer, CSG
will return to Customer a portion of the Deposit if the Disbursements incurred
by Customer on a monthly basis are less than the Deposit for three (3)
consecutive months. In addition to the foregoing, CSG shall have the right to
apply the Deposit to the payment of any invoice from CSG which remains unpaid
during the term of this Agreement and in connection with which CSG has not
received written notice that the invoice is in good faith in dispute, and
Customer agrees to replenish any such Deposit amount as set forth above. Any
portion of the Deposit that remains after the payment of all amounts due to CSG
following the termination or expiration of this Agreement will be returned to
Customer. Customer shall not be entitled to receive interest on the Deposit
while it is maintained by CSG.

 

Agreed and accepted this 1st day of April, 1999, by:

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

15

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-4

 

Financial Services

 

1. Services. For the fees set forth in Schedule F, Customer shall receive the
following Financial Services: Credit Verification Services, Paybill Advantage,
One Time and Recurring Credit Card Authorization Services.

 

2. Compliance with Laws. Both parties will comply in all material respects with
all federal, state and local laws and regulations pertaining to consumer credit
information (including, without limitation, the Fair Credit Reporting Act, 15
USC, §1681, et seq.), electronic processing and any other financial activity
related to the Services, provided by CSG under this Exhibit A-4. In the event of
clear evidence of fraudulent activity by either party, all Services under this
Exhibit A-4 will be discontinued immediately.

 

3. Records. CSG shall maintain records of the transactions it performs under
this Exhibit A-4, but shall not be liable for any damage, loss of data, delays
and errors in connection with Services provided under this Exhibit A-4 that are
beyond its reasonable control.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION (“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

Agreed and accepted this 1st day of April, 1999.

 

16

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-4(a)

 

Electronic Payment Services (Paybill Advantage®)

 

1. Electronic Payment Services. CSG will provide to Customer, and Customer will
purchase from CSG Customer’s requirements for its billing services, including
backup security for Customer’s data, to support electronic bill paying services
as set forth in Section 2 below (the “Basic Services”) for Customer’s subscriber
accounts that elect to utilize Customer’s electronic bill payment services (the
“Subscribers”).

 

2. Basic Services

 

(a) Consumer Debits. Each Subscriber will have the option to preauthorize a
debit to either their checking account or savings account for a predetermined
date of Customer’s choosing each month. CSG or, if applicable, its third party
provider of the Basic Services or Additional Services, as defined in Section 3
below (the “Vendor”) will be responsible for the disbursement, remittance and
settlement of all funds. Vendor will create and submit a preauthorized payment
disbursement (“Debit”) according to the standards of the National Automated
Clearing House Association (“NACHA”) containing a debit record for Subscribers
who have preauthorized monthly Debits to be made from checking or savings
accounts on a day designated by Customer each month. Vendor will submit to an
automated clearing house, through an originating depository financial
institution, data in the required form for the collection of the monthly
payments from Subscribers bank accounts, which will be effected on the
collection date, or if that date is not a banking day, the first banking day
after such date. Each Debit will be submitted so as to effect the payment on the
designated date.

 

(b) Credit of Remittances. Vendor will prepare a lockbox file reporting each
processing Subscriber payment between 6:00 a.m. and 8:00 p.m. on the day the
payments settle to Customer’s account. This file will be used to post the
Subscriber payments to the Subscriber accounts.

 

(c) Enrollment Process. Each Subscriber will be required to complete a
registration card which authorizes his respective bank to post Vendor Debit
transactions to his respective bank checking account or savings account. Each
Subscriber will also enclose a voided copy of his personal check and mail the
enrollment and check to either Vendor or Customer directly based on Customer’s
requirements. If the form is sent to Customer, then Customer will be responsible
for sending it to the Vendor. Vendor will enter the enrollment information into
its database within 2 business days of receipt by Vendor. Vendor will attempt to
contact Customer twice or the Subscriber once regarding any input that cannot be
processed. A report stating add/update/delete of Subscribers will be generated
for the Customer each business day for which input is processed and sent to
Customer. An ACH prenote will be initiated the day the form is processed or the
day after the form is processed. The first Debit will be initiated on the
appropriate date to effect the Debit on the Subscriber selected Debit date.

 

(d) Automatic Preauthorized Payments. Vendor shall provide automatic payment
deduction which will occur monthly on a date predetermined by Customer. Vendor
will query the CSG system after 8:00 p.m. Central Standard Time three days prior
to the date the deduction is scheduled to take place to determine the proper
Debit amount. If the statement balance is less than the current balance, the
statement balance will be used. If the statement balance is greater than the
current balance, then the current balance will be used. If the designated date
for deduction falls on a weekend and/or holiday, the deduction will not occur
until the next scheduled banking day.

 

(e) Settlement. Vendor will credit Customer’s designated account (“Customer’s
Settlement Account”) for the gross ACH collection to provide available funds at
opening of business on the first banking day after the Subscriber’s actual
payment date. ACH payments will settle each banking day that Customer has
selected. Debits to Corporate Customer Return Account for returns as described
below will be made separately from credit for payments processed from
Subscribers. A record of returns will be maintained on-line for 12 months.
Customer may establish reasonable parameters for revoking Subscribers’ automatic
privileges. Vendor will automatically suspend any accounts that exceed the
established parameters and report such actions to the Customer on a daily basis.

 

(f) Settlement of Returns. Vendor will settle daily returns against a Vendor
account. Settlement with Customer will be done daily. Each day for which there
are returns, Vendor will initiate a Debit to the Customer’s specified account
for the total amount of Debits received by Vendor that day. This Debit will
settle into the Customer’s specified account within two days,

 

17

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

but no later, after the day the returns settle against the Vendor account. First
time NSF returns that are deposited by Vendor will not be debited to the
Customer’s specified account.

 

(g) Subscriber Depository Trust. Vendor shall utilize its Vendor Subscriber
depository trust settlement account for all transfers of funds relating to the
Vendor Services performed by Vendor on behalf of Customer and its Subscribers.
Funds relating to Vendor Services performed by Vendor on behalf of Customer and
its Subscribers under this Agreement shall be segregated from operational funds
of Vendor in accordance with the terms and conditions of the Vendor Subscriber
Depository Trust Agreement.

 

(h) Record Keeping. Vendor will maintain records of all Subscribers’ bill
payment activity and transaction billing costs. On-line transactions include
scheduled transactions, 90 days of payment history and Subscribers’ personal
data. Billing information will be on a monthly basis to CSG or on demand by
Customer. Miscellaneous records pertaining to inquiries, other than inquiries
pursuant to Federal Reserve Regulation E, will be maintained by Vendor. Records
of all bill payment activity shall be retained for a period of at least seven
years following the date of any bill payment or any other transaction of other
applicable regulatory requirement, whichever is greater. Upon written request,
Vendor shall make such records available for examination by CSG or Customer
and/or federal or state regulatory authorities.

 

3. Additional Services. If Customer desires CSG to provide other services in
addition to the Basic Services, the parties agree to negotiate in good faith
with respect to the terms and conditions (including without limitation, pricing)
on which such services shall be provided. Such services include, but are not
limited to (i) special computer runs or reports, special accounting and
information applications; and (ii) data processing and related forms and
supplies and equipment other than those provided as standard pursuant to this
Agreement (the “Additional Services”). The description of any such additional
services, and any other terms and conditions related thereto, shall be set forth
in an amendment to this Agreement signed and dated by both parties. Unless
otherwise agreed in writing by the parties in such amendment any such additional
services shall be subject to the terms of this Exhibit A-4(a).

 

4. Subscriber Authorization. Customer shall obtain from each Subscriber the
proper documents authorizing automatic transfers to and from such Subscriber’s
savings account, checking account or bank card account. Customer will provide
only valid authorizations for processing.

 

5. Review of Reports. To maintain system integrity, Customer will inspect and
review all reports and output created from information transferred or delivered
by CSG and reject all incorrect reports within five (5) business day after
receipt thereof for daily reports and within ten (10) business days after
receipt thereof for other than daily reports. Failure to timely reject any
report or output shall constitute acceptance thereof, and Customer shall be
deemed to have waived its rights and assumed all risks with respect thereto.

 

6. Collection Data. Customer shall update Subscriber account balance information
to provide necessary data for the Basic Services and Additional Services and
shall ensure through periodic checks and updates that the data is current and
accurate at all times.

 

7. Settlement of Returns. Customer is ultimately responsible when using the
daily settlement process as described herein, to cover on a daily basis all
return debits incurred by Vendor and in the event collections have ceased,
Customer shall pay within ten (10) days any unfunded return amounts not funded
to cover all remaining return debits.

 

8. Vendor Banks. Customer acknowledges and agrees that this Exhibit A-4(a) is
only between Customer and CSG and, that as a result (a) Customer gains no
relationship with institutions used by Vendor to originate payments on behalf of
Customer (“Vendor Bank(s)”); (b) Customer has no authority to make withdrawals
or transfers of any funds from Vendor Bank(s); (c) Vendor Bank(s) have no
obligation to maintain or provide Customer any separate records or account of
Customer’s funds under this Exhibit A-4(a); (d) Customer agrees to look solely
to CSG or its Vendor for information relating to payments processed and
settlement of Customer’s funds under this Exhibit A-4(a); and (e) Vendor Bank(s)
make no representations or warranties, express or implied, of any kind with
respect tot the services provided by Vendor Bank(s) or Vendor including, without
limitation, those of merchantability and fitness for a particular purpose, which
are disclaimed by Vendor Bank(s), to the extent such disclaimers are permitted
by law.

 

18

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

9. Subscriber Reports. If Customer requests that CSG provide Customer with a
tape containing information regarding Customer’s Subscribers and related banking
information and payment data, then Customer shall pay CSG’s then current rates
for such tape.

 

Agreed and accepted this 1st day of April, 1999, by:

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION (“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

19

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-4(c)

 

Credit Verification Services

 

1. Credit Verification Services. CSG will provide to Customer, and Customer will
purchase from CSG, Customer’s requirements for those consumer credit
information, scoring services or other data stored in CSG’s vendors consumer
credit reporting database, that are identified as Basic Services in Exhibit
A-4(c)(i) (the “Credit Verification Services”) for Customer’s subscriber
accounts that elect to utilize Customer’s Credit Verification Services (the
“Subscribers”).

 

2. Use of Credit Information. Customer hereby agrees that it will request credit
information received from CSG solely for said Customer’s use in connection with
(i) credit transactions between Customer and the consumers to whom the credit
information relates, (ii) employment purposes, (iii) underwriting of insurance,
(iv) collection activity, (v) government licensing, or for other “permissible
purposes” as defined by the FCRA, and will neither request nor use any such
information for any other purpose.

 

3. Confidential Treatment. Customer will take reasonable precautions to assure
that consumer credit information will be held in strict confidence and disclosed
only to those of its respective employees whose duties reasonably relate to the
legitimate business purposes for which the information is requested or used to
those to whom it may permissibly resell consumer reports hereunder.

 

4. Intellectual Property.

 

(a) No License. Customer will not acquire any patent rights, copyright interest,
or other right, claim, or interest in the computer programs, forms, schedules,
manuals, or other proprietary items utilized or provided by CSG in connection
with the Credit Verification Services.

 

(b) Restrictions on Use. Customer will not use or permit its respective
employees, agents and subcontractors to use the trademarks, service marks,
logos, names, or any other proprietary designations of CSG’s provider of the
Credit Verification Services (the “Vendor”) or its affiliates, whether
registered or unregistered, without the Vendor’s prior written consent.

 

(c) Ownership of Credit Data. Customer acknowledges that all information
contained in the consumer credit information database is and will continue to be
the exclusive property of the Vendor. Except for the uses specified in this
Agreement, nothing contained in this Exhibit A-4(c) shall be deemed to convey to
Customer any right, title or interest in or to the consumer credit information
database or any part thereof.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION (“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

Agreed and accepted this 1st day of April, 1999.

 

20

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-4(c)(i)

 

Basic Services

 

Experian Interface:

 

Basic

 

ID Verification - a one-position character and corresponding description,
indicating the comparison results of Input Name and SSN to the Response Name and
Address. Values are as follows:

 

  0 ID matches to data supplied.

 

  1 ID matches (plus other names).

 

  2 ID does not match to data supplied.

 

  3 ID flagged as deceased person

 

  4 ID has never been issued

 

  5 No record found

 

Social Security Number - Most recent SSN on file.

 

Birth Date and Deceased Date - Displays if SSN is identified as deceased or
non-issued.

 

Address Alert - An optional one-character field with values as follows:

 

  Y Hit on Non-Residential Area.

 

  N No Hit on Non-Residential Address.

 

  X Not Requested - or - Address was Not Found.

 

Public Alert - one-position fields with descriptions which indicate:

 

Bankruptcy

 

Judgment

 

Tax Lien

 

Bankruptcy Dismissed or Discharged

 

Judgment Satisfied or Vacated

 

Tax lien Released

 

“Additional Names and Addresses Exist” Field.

 

This two-digit field displays the number of additional names and addresses found
in the database for the input subscriber information.

 

If this value is “01” or greater, a maximum of six additional names and
addresses can be viewed.

 

Enhanced

 

The following fields are included in the above fields to create the Enhanced
Service:

 

Credit Score - a five position code(four positions are numeric and the fifth
position is an alpha value of N (Negative), P (Positive)), followed by a 60
position treatment description as Customer defined in the CCS user data file.

 

* Not all fields are available on every record.

 

21

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SCHEDULE B

 

Products

 

1. License. CSG grants Customer, and Customer accepts from CSG, a non-exclusive
and non-transferable perpetual right to use the software products set forth in
Exhibit B-1, as more fully described in Exhibit B-1(a) (the “ Products”) at the
System Sites and number of workstations set forth in Exhibit B-1, in the
Designated Environment, for the fees set forth in Schedule F, and subject to the
terms and conditions of the Agreement.

 

2. CSG Products. “Products” includes (i) the machine-readable object code
version of the Product software (collectively, the “Software”), whether embedded
on disc, tape or other media; (ii) the published user manuals and documentation
that CSG may make generally available for the Software (the “Documentation”),
(iii) the fixes, updates, upgrades or new versions of the Software or
Documentation that CSG may provide to Customer under this Schedule B (the
“Enhancements”), and (v) any copy of the Software, Documentation or
Enhancements. Except as noted in Section 31 herein, nothing in this Schedule B
will entitle Customer to receive the source code of the Software or
Enhancements, in whole or in part.

 

3. Use. Unless explicitly stated to the contrary herein, and in addition to the
restrictions on use and/or terms and conditions set forth in Section 4 below,
Customer may use the Products only in object code form, and only for Customer’s
own internal purposes and business operations with the Services for providing
accounting and billing services to its subscribers or services related thereto.
If third party products are provided to Customer as part of the Products, by
opening the package containing the third party product or downloading it,
Customer agrees to be bound by the terms of the third party’s standard license.
Customer will not use the Products to provide any such service to or on behalf
of any third parties in a service bureau capacity and will not permit any other
person to use the Products, whether on a time-sharing, remote job entry or other
multiple user arrangement. Customer will not install the Software, Enhancements
or Customization (as defined in Section 4 below) on a network or other
multi-user computer system unless otherwise specified in the Exhibits to this
Schedule, in which case the Designated Environment may be used to provide
database or file services to other of Customer’s computers across the network,
up to the number of workstations specified in Exhibit B-1. Backup and recovery
plans or backup and recovery software is not included with the Products. Any
Customer documents, data and files are and shall remain Customer’s property; and
therefore, Customer is solely responsible for its own backup and recovery
plan(s) for its data stored within the Designated Environment or utilized within
the Products. Customer may make only one back-up archival copy of the Software,
Enhancements or Customization for each System Site set forth in Exhibit B-1.
Customer will reproduce all confidentiality and proprietary notices on each of
these copies and maintain an accurate record of the location of each of these
copies. Customer will not otherwise copy, translate, modify, adapt, decompile,
disassemble or reverse engineer the Products, except as and to the extent
expressly authorized by applicable law. Customer shall not publish any results
of benchmark tests run on the Products.

 

4. Product Specific Terms and Conditions. The restrictions and/or terms and
conditions set forth below apply with respect to certain Products.

 

[NOT APPLICABLE]

 

Agreed and accepted this 1st day of April, 1999, by:

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION (“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

22

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT B-1

 

CSG Products, System Sites and Workstations

 

CSG Product

--------------------------------------------------------------------------------

  

System Sites

--------------------------------------------------------------------------------

   Workstations

--------------------------------------------------------------------------------

 

ACSR

   Thornton, CO    2,845 *     

McKees Port, PA

           

Littleton, CO

      

ACSR AOI

   (same)    2,845 *

XBOI

   (same)    2,845 *

CSG Statement Express

   (same)    2,845  

CSG Vantage

   (same)    30 **

CIT

   (same)    2,845  

 

* 2,000 currently licensed under previous agreement between CSG and Customer.

 

** 30 currently licensed under previous agreement between CSG and Customer.

 

Agreed and accepted this 1st day of April, 1999, by:

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION (“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

                 

 

23

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT B-1(a)

 

CSG Product Description

 

Advanced Customer Service Representative (ACSR). ACSR is a graphical user
interface for CSG’s CCS service bureau subscriber management system. ACSR
significantly reduces training time and eliminates the need for CSRs to memorize
transactions and codes. CSRs instead may access reference tools, help screens
and subscriber data. ACSR ensures that accounts can be serviced by the same CSR
and enables CSRs to communicate with one another through a self contained
messaging system. ACSR is designed so that module based functionality such as
CIT can be added as needed.

 

ACSR AOI. ACSR AOI is an application object interface that allows third party
applications to be used in conjunction with ACSR.

 

CSG Statement Express. CSG Statement Express electronically stores, retrieves
and prints an ESP statement exactly as it appears to subscribers, including
customized statement messages and advertisements. Statements are available
within forty-eight (48) hours of printing, making the images available to
Customer Service Representatives before subscribers. CSG Statement Express works
in either a stand-alone capacity or integrated with ACSR.

 

XBOI. XBOI (active business object interface) is an application programming
interface (API) into the ACSR domain layer. The ACSR domain layer has all the
transaction logic allowing it to communicate with CCS and populate domain
objects. XBOI includes CSG’s published and required documentation and software
that enables customers to develop various interfaces into the XBOI API

 

CSG Vantage. CSG Vantage is a database which enables customers to evaluate
product and service performance, conduct customer analysis and lifetime values,
and transform raw data into real-time reports and graphs.

 

Customer Information Tracking (CIT). CIT is a module offered with ACSR that
provides enhanced methods for tracking the interaction with the customer base.
It provides note taking functionality as well as an interaction history feature
that allows specific actions to be recorded in a transaction history log. CIT
also allows for the scheduling of customer call backs. These call backs can be
reviewed by management as well as moved between CSR’s.

 

Computer Based Training (CBT). Computer Based Training (“CBT”) is Software which
may be downloaded onto Customer’s workstation to provide training and
instruction on use of various CCS Products.

 

24

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SCHEDULE D

 

CCS Conversion and Product Installation

 

1. Conversion. The conversion services set forth below are provided for the fees
set forth in Schedule F:

 

a) Conversions with Subscriber Counts of Less Than 10,000. Customer will receive
the following manual conversion services and will be responsible for all data
entry:

 

  • File Set up

 

  • Manual data entry instructions/procedures

 

  • 2 seats in New Client class at CSG

 

  • 1 seat in Train-the-Trainer class at CSG

 

  • 1 CD-ROM copy of class materials with rights to duplicate for internal
training only

 

  • 3 months CCS CBT access and complementary job aids

 

  • CSG Documentation Library on CD-ROM (1 per site)

 

  • For Databases over 10K subscribers, CSG will offer the following:

Programmatic Load of House Data

Programmatic Load of Converter Data

 

b) Conversions with Subscriber Counts of 10,000 - 59,999. Customer will receive
the following programmatic conversion services:

 

  (i) Initial Visit

 

  • Overview of the conversion/implementation process, including tasks, timeline
and responsible parties

 

  • Establish and/or review corporate standards as they relate to User Data
File, code tables, Service Codes and Report settings

 

  • Develop Conversion specifications (fields, values, variables used on current
billing processor and how will be converted to CCS)

 

  (ii) Pre-Conversion Review

 

  • Review set up of User Data File, code tables and reports

 

  • Review pricing and taxing structure of video site

 

  • Review and approve conversion implementation specifications

 

  • review statement file settings

 

  • Assist the site with defining new policies or procedures pertaining to the
billing system

 

  (iii) Post Conversion

 

  • Audit converted data the morning after merge

 

  • Coordinate input of accumulated backlog (work orders, payments, adjustments
and PPV)

 

  • Review exceptions created through conversion/implementation process and take
necessary action

 

  • Review pricing and taxing structure Balance cash \

 

  • Review reports and assist with determining needs for daily distribution

 

  • Review and release first cycle of generated statements

 

  (iv) Third Week

 

  • Review reports

 

  • Assist with month-end financial balancing

 

  • Provide potential solutions for day to day procedural issues (e.g., work
order printing, routing, dispatch, converted inventory)

 

25

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  (iv) Database Cleanup

 

  • Homes Passed

 

Street names, suffixes (street, avenue) standardized in accordance with U.S.
P.S. records

 

Nine digit zip code established where applicable

 

Bar-coding of ZIP+4 for statements

 

Identification of duplicate addresses provided for customer attention

 

  • Converter Database

 

Identification of duplicate serial numbers and location of associated converters

 

Identification of duplicate terminal addresses (prom numbers)

 

Identification of invalid model or serial numbers

 

  • Subscriber Database

 

Identification of existing service, discount or campaign codes

 

Identification of subscribers receiving free services

 

Identification of invalid phone numbers

 

  (v) Training and Documentation

 

  • 3 seats in New Client class at CSG

 

  • 2 seats in Train-the-Trainer class at CSG

 

  • 1 seat in System Support class at CSG

 

  • 1 CD-ROM copy of class materials with rights to duplicate for internal
training only

 

  • 3 months CCS CBT access and job aids

 

  • Test system to provide “hands on” training during pre-production

 

  • 1 CCS Conversion Manual

 

  • 1 CSG Documentation Library on CD-ROM (1 per site)

 

c) Conversions with Subscriber Counts of 60,000- 119,999. Customer will receive
the services set forth in Section (b) above, except regarding Training and
Documentation as follows:

 

  (v) Training and Documentation

 

  • 4 seats in New Client class at CSG

 

  • 3 seats in Train-the-Trainer class at CSG

 

  • 3 seats in System Support class at CSG

 

  • 2 CD-ROM copies of class materials with rights to duplicate for internal
training only

 

  • 3 months CCS CBT access and job aids

 

  • Test system to provide “hands on” training during pre-production

 

  • 1 CCS Conversion Manual

 

  • 1 CSG Documentation Library on CD-ROM (1 per site)

 

d) Conversions with Subscriber Counts Greater than 120,000. Customer will
receive the services set forth in Section (c) above, except regarding Training
and Documentation as follows:

 

  (v) Training and Documentation

 

  • 5 seats in New Client class at CSG

 

  • 4 seats in Train-the-Trainer class at CSG

 

  • 4 seat in System Support class at CSG

 

  • 2 CD-ROM copies of class materials with rights to duplicate for internal
training only

 

  • 3 months CCS CBT access and job aids

 

  • Test system to provide “hands on” training during pre-production

 

  • 1 CCS Conversion Manual

 

  • 1 CSG Documentation Library on CD-ROM (1 per site)

 

26

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

2. Installation. The following Product installation services are provided for
the fees set forth in Schedule F.

 

(a) ACSR

 

  (i) Project Implementation Support (3-4 months duration)

 

Assigned project manager and product consultant (shared resources)

 

Requirements definition and project planning meeting

 

Project plan and customer specifications document

 

Ongoing project coordination, status reporting and post project review

 

  (ii) Engineering

 

Site survey (1 day - single location)

 

Network and single server sizing and configuration (single server)

 

Network requirements diagram and documentation

 

  (iii) Field Services

 

Single server software installation, configuration and testing at CSG (5 days)

 

Single server with one workstation - installation and pre-production check at
customer site (2 days)

 

Single IBM 4030 protocol converter installation

 

  (iv) Training and Documentation

 

1 seat in ACSR/CCS Technical Overview class

 

1 seat in Financial Reporting & Accounting Practices class

 

1 seat in Video Service Provisioning (Addressability) class

 

CSG Documentation Library on CD-ROM includes ACSR documentation

 

(b) CSG Vantage

 

(i) Initial load of the Vantage data base.

 

(ii) Unlimited phone support for installation of hardware and software that is
certified by CSG Systems, Inc.

 

(iii) For non-certified environments, CSG Systems, Inc. will provide the
necessary phone support to determine if the non-certified environment can or
should be certified

 

(iv) If the environment is deemed certifiable, the costs associated with
certifying the environment will be communicated to the customer.

 

(v) On-site assistance by CSG can be provided upon customer request.

 

(vi) Basic Vantage training at a regularly scheduled Omaha training class, as
space permits; at as scheduled regional training class, as space permits; Basic
Vantage training at a customer requested time and/or location is available on
request.

 

(c) CIT (in addition to ACSR)

 

  (i) Engineering

 

Sizing and configuration of CIT database

 

  (ii) Field Services

 

Disk array assembly, software installation, configuration and testing at CSG (5
days)

 

Disk array installation and pre-production check at customer site (2 days)

 

  (iii) Training

 

1 Trainer Day of on-site training on CIT product (applies only to current ACSR
customers upgrading to CIT)

 

CSG Documentation Library on CD-ROM includes CIT documentation

 

The following services are not included in the above packages, and may be
provided by CSG for additional fees:

 

Additional workstation installation

 

27

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Printer installation

 

Network interface cards/devices

 

Circuit installation

 

Remote site engineering services

 

Definition and implementation of all billing and financial management parameters

 

Custom report design and development

 

Operational system requirements and implementation

 

Coordination of all vendor activities pertaining to telephony operational
network and database management

 

28

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SCHEDULE E

 

ACSR Designated Environment

 

Notes: The following applies only in regards to the CSG Products actually
licensed by Customer under Schedule B and may be subject to change as the
specified hardware configuration cannot be completely identified and certified
until after the business requirements of Customer are determined during the
pre-install visit.

 

The Support Services do not include support of the CSG Products if used outside
the certified Designated Environment (i.e. other hardware, software, or other
modifications have been introduced by Customer that are outside the certified
Designated Environment). In such a case, CSG may agree to provide customized
technical support for CSG’s then-current fees for such services.

 

Product Compatibility Matrix - (Yes indicates the product is available on the
indicated client workstation platform; date indicates the estimated date
available)

 

Product Family:

 

  • ACSR

 

  • Customer Interaction Tracking (CIT)

 

  • ACSR Telephony

 

  • Computer Based Training (CBT)

 

  • Application Object Interface (AOI)

 

Product Compatibility Matrix - (Yes indicates the product is available on the
indicated client workstation platform; date indicates the estimated date
available)

 

Product

--------------------------------------------------------------------------------

   Windows NT

--------------------------------------------------------------------------------

    Apple Macintosh

--------------------------------------------------------------------------------

    SUN Solaris

--------------------------------------------------------------------------------

    Windows 95

--------------------------------------------------------------------------------

ACSR

   Yes     (2 )   Yes     Yes

CIT

   Yes
(1  
)   (2 )   (3 )   Yes

Telephony

   Yes     No     No     No

ACSR CBT

   Yes     No     Yes     Yes

CIT CBT

   Yes     No     Yes     Yes

Telephony CBT

   Yes     N/A     N/A     N/A

AOI w/DDE

   Yes     N/A     N/A     Yes

AOI w/TCPIP

   Yes     (2 )   Yes     Yes

 

(1) CIT coexistence with Telephony (no Telephony specific functionality)

 

(2) Available under existing contracts only

 

(3) Availability subject to Statement of Work (SOW) to convert application to
SUN Solaris

 

Year 2000 Note

 

All information in this document regarding Year 2000 readiness (will not suffer
disruptions or failures due to the Year 2000) is based on statements supplied to
CSG by vendors of the third party products and is indicated in italics. CSG has
not verified these statements, CSG is not the source of the readiness
statements, and the statements are based on information supplied by the vendor
or supplier. CSG has evaluated and/or tested the statements and/or products
provided by the vendor, except as noted, and believes the readiness statements
to be accurate. However, the statements shall not, in any manner, be construed
or interpreted as any kind of warranty or representation by CSG related to the
third party products and is subject to change without notice.

 

29

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ACSR Designated Environment

 

Client Workstation Hardware, Memory, and Video

 

Windows NT & 95 Platform Hardware: Compaq, IBM and Dell Business Class computers
with Intel Pentium, Pentium II and Celeron processors designated as Microsoft
Windows NT certified and Year 2000 ready are supported for the Windows 95 and NT
ACSR platforms. Six examples are shown below:

 

• Compaq Deskpro 2000 Pentium (133 MHz minimum) [supported, no longer sold].

 

ROM type 586C with firmware upgrade sp3237.exe or later or ROM type 586M

 

(Other ROM types - check with manufacturer for Year 2000 readiness information)

 

• IBM PC350 Pentium (133 MHz minimum) [supported, no longer sold].

 

ROM type 6571, 6581, 6573, & 6583 with upgrade lejt62a.exe or higher or ROM type
6576 and 6586 with upgrade lpjt63a.exe

 

(Other ROM types - check with manufacturer for Year 2000 readiness information)

 

• IBM PC300PL Pentium (200 MHz) - Replacement for discontinued model PC350

 

• Compaq Deskpro 4000N Pentium 233 MHz [Windows NT version 4.0 platform only]

 

ROM type 586V

 

(Other ROM types - check with manufacturer for Year 2000 readiness information)

 

• Compaq Deskpro EN Series 6350MX/6400/32 Pentium II (350 MHz)

 

• Dell OptiPlex P6350 (100MHz FSB) GX1/M+ Pentium II (350 MHz)

 

Compaq, IBM and Dell have web pages containing information on Year 2000
readiness of their PCs, including older models. For your reference, the WWW
addresses are:

 

Compaq    http://www.compaq.com/ IBM    http://www.ibm.com/ Dell   
http://www.dell.com/

 

UNIX Platform Hardware: Sun Ultra 5

 

Macintosh Platform Hardware: Apple 7600 Power Macintosh

 

Note: CD ROM recommended for all workstations except Compaq Deskpro 4000N

 

Workstation Minimum Memory (RAM)

 

• 32MB (with Windows 95 and UNIX SUN Solaris) – Assumes ACSR is the only
application running on the desktop. Clients running additional desktop
applications are recommended to have 64 MB

 

• 64MB (with Windows NT version 4.0 and Apple Macintosh)

 

Workstation Minimum Hard Drive Space

 

• 1.2 Gigabyte of Hard Drive space available for ACSR

 

Workstation Minimum Video Requirements

 

• Minimum video resolution supported 1024 x 768 x 256 colors, small font

 

• Minimum 15” SVGA monitor (17” for Apple MAC)

 

Workstation Software

 

Windows NT and 95 workstations:

 

• Microsoft Windows NT version 4.0 w/ Service Pack 3 and Year 2000 fixes. [note:
Telephony workstations running Telephony Back Office require 32 bit drivers]

 

30

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ACSR Designated Environment

 

• Microsoft Windows NT version 4.0 w/Service Pack 4 (Pending CSG testing and
approval for ACSR environment – expected by 06/99. Refer to www.csgsys.com or
1-877-Y2K-CSGS (toll-free) for the latest status. [note: Telephony workstations
running ACSR Telephony Back Office require 32 bit drivers]

 

• NetManage Chameleon Hostlink version 7.0.2 (with Windows NT or 95)

 

• Microsoft Windows 95 w/ OSR 2.5, 4.00.1111 and WIN95Y2K.EXE applied.

 

UNIX SUN Solaris workstations:

 

• Solaris version for workstations:

 

v2.5.1 w/ Specified Patches (Refer to www.csgsys.com or 1-877-Y2K-CSGS
(toll-free) for the latest updates)

 

or

 

• v2.6 (Pending CSG testing and approval for ACSR environment – expected by
5/99. Refer to www.csgsys.com or 1-877-Y2K-CSGS (toll-free) for the latest
status)

 

• Brixton 3270 client for Solaris in the HLLAPI environment - v3.0.1.15 with
brxtn3287 patch.

 

• Open Windows

 

Apple Macintosh workstations:

 

• Macintosh Operating System version 7.6.1

 

• Macintosh Irma version 5.11

 

Additional Workstation Software to Support Telephony:

 

(Note: Telephony workstations running ACSR Telephony Back Office require 32 bit
drivers)

 

• Oracle SQL*NET v2.3.4.0.0 for NT runtime (with Windows NT)

 

• Oracle SQL Forms v5.0.6.8.0 for NT runtime (with Windows NT)

 

• Forest & Trees® Builders Edition v4.1 or v5.01 (with Windows NT) (Optional
reporting tool for PCs doing reporting queries)

 

Additional Workstation Software to Support CIT:

 

• Oracle SQL*NET v2.1.4.1.4 runtime (with NT or 95) (For PCs with Forest &
Trees)

 

• Forest & Trees® Builders Edition v4.1 or v 5.01 (with Windows NT or 95)
(Optional reporting tool for PCs doing reporting queries)

 

ACSR Server(s)

 

• Ultra Sparc 2

 

• SUN Ultra 10 model 300

 

• SUN Ultra 2, models 1200 and 2200

 

• SUN Enterprise models 250, 450, 3000, 4000 and 5000 PROM v3.2.9 or earlier
requires Patch 103346-08

 

• SUN Ultra 5

 

• SUN ES250

 

(Server model, number of CPUs, memory, and disk storage are based on individual
customer requirements. A CD ROM drive is required for all servers)

 

ACSR/CIT Server(s) Array

 

• Hardware – Sun SSA Models 112, 114, and 214

 

31

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ACSR Designated Environment

 

• Software - Veritas Volume Manager (a.k.a. Sun Enterprise Volume Manager) v2.6
plus patches bundled with Sun SSA Models 112, 114, and 214

 

Server Software

 

• Solaris versions:

 

v2.5.1 w/ Specified Patches (Refer to www.csgsys.com or 1-877-Y2K-CSGS
(toll-free) for the latest updates)

 

or

 

v2.6 (Pending CSG testing and approval for ACSR environment – expected by 5/99.
Refer to www.csgsys.com or 1-877-Y2K-CSGS (toll-free) for the latest status)

 

• Samba v1.9.15 p8 or v1.9.18 p4 (with NT or 95)

 

• Brixton Server PU2.1 for Solaris R4.1 running in compatibility mode with core
and 11c patches. (Both core and session components required)

 

• Brixton 3270 client for Solaris - R3.0.1.15 with brxtn3287 patch (1 copy
required for trouble shooting and 1 copy required for each mainframe printer if
printing through TCP/IP)

 

• Hewlett Packard Solaris Jet Admin software Rev. D.05.15

 

Additional Server Software to Support CIT:

 

• Oracle v7.3.3 runtime

 

• Tuxedo v6.1 [Tuxedo v6.3 will be certified by 05/99]

 

Distribution Server and Software

 

• Sun SPARCstation 5/170Mhz, 64M RAM, 2.1G hard drive

 

• Sun Ultra 5 /270Mhz, 64M, 4.3G hard drive, 24x CD, 17” monitor

 

  • Solaris versions:

 

v2.5.1 w/ Specified Patches (Refer to www.csgsys.com or 1-877-Y2K-CSGS
(toll-free) for the latest updates)

 

 

or

 

v2.6 (Pending CSG testing and approval for ACSR environment. Refer to
www.csgsys.com or 1-877-Y2K-CSGS (toll-free) for the latest status)

 

• A CD ROM drive is required for all distribution servers.

 

Other Equipment

 

Concentrators:

 

  • BayNetworks (Synoptics) 2803 (passive 16-port Ethernet hub)

 

  • BayNetworks (Synoptics) 2715B-04 (managed 16-port token ring hub)

 

  • BayNetworks (Synoptics) 2705B-C (passive 16-port token ring hub)

 

  • BayNetworks (Baystack) 150 (managed 24 port Ethernet hub)

 

  • BayNetworks (Baystack) 51 (passive 8 port Ethernet hub)

 

Network Cards/Devices:

 

  • 3Com Etherlink cards.

 

  • SUN Fast Ethernet 10/100M.

 

  • SUN Token Ring 4/16M.

 

  • SUN Single Ring FDDI Interface.

 

  • SUN Dual Ring FDDI Interface.

 

  • Hewlett Packard Jet Direct EX [Printer Interface]

 

32

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ACSR Designated Environment

 

Printers:

 

•      IBM 4226 - 533 characters per second (cps).

  

[Work Order printer]

•      Lexmark 4227 - 533 cps

  

[Work Order printer]

•      IBM 6400 model 005

  

[Work Order printer]

•      IBM 6400 models 008 and 012

  

[Reports printer]

•      Hewlett Packard LaserJet5

  

[Screen Print printer]

•      Okidata ML 320

  

[Cash Register Receipts printer]

 

Routers:

 

  • Cisco 2501, 2509, 2511, 2514, 4500 IOS v11.0 or later

 

EchoStar has standardized on Cisco 75XX series routers running IOS version 11.X.

 

EchoStar has standardized on Cisco Catalyst 55XX and 65XX series Ethernet
switches.

 

EchoStar’s CSU/DSU vendor is Adtran.

 

EchoStar’s DS3 mux standard is the Larscom Orion 4000 series.

 

IBM, Compaq, and Dell Business Class computers designated as Microsoft Windows
NT certified and Year 2000 Compliant are supported for the Windows 95 and
Platforms.

 

CSG Systems, Inc. recommended hardware/software PC configuration is as follows:

 

Minimum PC requirements:

 

IBM, Compaq, or Dell that is Year 2000 compliant, 486DX4 75 MHz, 32 meg. RAM,
500 megabyte hard drive (70 meg. free space), CD-ROM, 33.6 Bit/s modem¹.

 

Both IBM and Compaq have web pages containing information on Year 2000
compliance of their PCs, including older models. For your reference the WWW
addresses are:

 

     Compaq    http://www.compaq.com/year2000/      IBM   
http://www.ibm.com/IBM/year 2000/

PC Operating System²:

  

Windows NT 4.0 w/Service Pack 3 w/Windows NT Y2K QFE fixes applied

Windows 95 w/WIN95Y2K.EXE applied

 

Oracle7™ 32-bit Client for

    

Windows NT and Windows 95:

   7.3.4.0.0

(plus maintenance)

    

Forest & Trees® Builders Edition:

   5.0

(plus maintenance)

    

 

All software must be loaded and operated per workstation. LAN server versions
and/or operations are not supported.

 

CSG Statement Express

 

Stand-Alone

 

Ethernet or token ring network adapter

MS Windows 95 or Windows NT 4.0 operating system

Minimum 80486 processor

Minimum Super VGA display and adapter with a minimum of 800 x 600 resolution

Minimum 50 Mb of free disk space and 24 Mb of memory

Any MS Windows supported printer

 

33

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ACSR Designated Environment

 

ACSR Integrated

 

Ethernet or token ring network adapted

 

MS-Windows 95b/service pack 1 with Kernel 32 applied or Windows NT 4.0/service
pack 3

 

Minimum Pentium processor with 133 MHz speed

 

Minimum Super VGA display with a minimum of 1024x768 resolution at 356 colors,
small font

 

Minimum 50 Mb of free disk space and 64 Mb of memory (note this is in addition
to ACSR requirements)

 

INTERNIC registered address

 

Any MS Windows supported printer

 

XBOI

 

Server and Software for xBOI/ACSR

 

Server: CPQ Proliant 6000, 2CPU, 512M RAM, 4x9.1 G hard drive, CD-ROM, Ethernet

 

Software: Windows NT Server 4.0 Operating System with Service Pack 3 applied

 

Server and Software for xBOI/ACSR Code Distribution, BRX PU2.1, BRX 3270 Client,
and LU 6.2 Protocol Conversion

 

Server:

 

Production:

   SUN Ultra 2, models 1200 and 2200      SUN Enterprise models 450, 3000, 4000,
and 5000 PROM v3.2.9 or earlier requires Patch 103346-08      SUN Ultra 5     
SUN Ultra 10 model 300      Sun Ultra Sparc 2      Sun ES250

 

Note: Server model, number of CPUs, memory and disk storage are based on
individual site requirements.

 

34

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ACSR Designated Environment

 

Software:

 

1. Solaris V2.5.1 w/Specified Patches (Refer to www.csgsys.com or 1-877-Y2K-CSGS
(toll-free) for the latest updates. Please refer to the ACSR server software
section).

 

2. Brixton Server PU2.1 for Solaris (Version 4.1) running in compatibility mode
(both core and session components required).

 

3. Brixton 3270 Client for Solaris - R3.0.1.15 (1 copy required for trouble
shooting & 1 copy required for each mainframe printer if printing through
TCI/IP).

 

4. Brixton LU6.2 (for Fleet Management Interface)

 

5. Hewlett Packard Solaris Jet Admin software Rev. D.05.15

 

Workstation for xBOI at Remote Sites

 

Compaq Deskpro 2000 Pentium (133 Mhz minimum)

 

IBM PC350 Pentium (133 MHz minimum)

 

Workstation Minimum Memory (RAM) for ACSR at Remote Sites

 

32 MB

 

Workstation Minimum Hard Drive Space for xBOI at Remote Sites

 

1.2 GB available for xBOI

 

Workstation Minimum Video Requirements for xBOI at Remote Sites

 

Minimum 17” SVGA monitor

 

Minimum video resolution supported 1024 x 768 x 256 colors, small font

 

Workstation Software for xBOI at Remote Sites

 

Microsoft Windows NT V4.0 w/Service Pack 3 applied and Windows NT Y2K QFE fixes
applied.

 

Netmanage Chameleon Hostlink V7.0.2

 

Samba V1.9.15 p8 v1.9.19 p4

 

Network Cards/Devices

 

3Com Etherlink cards

 

SUN Fast Ethernet 10/100M

 

SUN Token Ring 4/16M

 

SUN Single Ring FDDI Interface

 

SUN Dual Ring FDDI Interface

 

Hewlett Pakcard Jet Direct EX [Printer Interface]

 

Printers

 

Lexmark 4227 (533 cps) (requires Hewlett Packard Jet Direct EX)

 

IBM 6400 series (requires Hewlett Packard Jet Direct EX)

 

Hewlett Packard LaserJet5 (requires Hewlett Packard Jet Direct)

 

Routers

 

Cisco 2501, 2509, 2511, 2514, 4500 IOS v11.0 or later

 

EchoStar has standardized on Cisco 75XX series routers running IOS version 11.X.

 

EchoStar has standardized on Cisco Catalyst 55XX and 65XX series Ethernet
switches.

 

EchoStar’s CSU/DSU vendor is Adtran.

 

EchoStar’s DS3 mux standard is the Larscom Orion 4000 series.

 

35

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SCHEDULE F

 

Fees

 

INDEX

 

1 CCS® Services

 

  A. CCS Video Service Fees

 

  B. CCS Video Conversion Services

 

  C. Additional CCS Training and CCS Product Documentation

 

2 CSG Products

 

  A. ACSR®/ XBOI™/ACSR AOI/CBT/CSG Statement Express™

 

  B. XBOI™ Interface License

 

  C. CSG Statement Express™

 

  D. CSG Vantage®

 

  E. CIT®

 

  F. CSG Screen Express™

 

  G. Third Party Software (ACSR® and CIT®)

 

  H. Customer’s Initial Purchase of CSG Products under this Agreement

 

3 Financial Services:

 

  A. Electronic Payment Services

 

  B. Credit Card Processing

 

  C. Credit Verification Services

 

4 Technical Services

 

5 CCS Print and Mail Services

 

6 Data Communications Pricing

 

36

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Guaranteed Fees. During the term of this Agreement, each month Customer shall be
responsible for paying CSG the greater of the actual CCS Services and Print and
Mail Services incurred during such month or the minimum amount of processing
fees per month set forth in Schedule F (the “Minimum”). The parties have
mutually agreed upon the fees for the CCS Services to be provided hereunder
based upon certain assumed volumes of processing activity, and the term of this
Agreement. Customer acknowledges and agrees that, without the certainty of
revenue promised by the commitments set forth in this Agreement and Exhibit A-1
in particular, CSG would have been unwilling to provide the CCS Services at the
fees set forth in Schedule F. Because of the difficulty in ascertaining CSG’s
actual damages for a termination or other breach of this Agreement by Customer,
Customer agrees that prior to such termination and in addition to all other
amounts then due and owing to CSG, Customer will pay to CSG (as a contract
discontinuance fee and not as a penalty) the greater of: (i) one hundred percent
(100%) of Customer’s average monthly invoice for CCS Services and Print and Mail
Services during the six (6) months prior to any such termination or other breach
by Customer, multiplied by the number of months remaining in the term of this
Agreement had there been no termination or breach; or (ii) the Minimum
multiplied by the number of months remaining in the term of this Agreement
(“Discontinuance Fee”). Customer acknowledges and agrees that the Discontinuance
Fee is a reasonable estimation of the actual damages which CSG would suffer if
CSG were to fail to receive the amount of processing business contemplated by
this Agreement. Customer shall not be required to pay the Discontinuance Fee if
CSG terminates this Agreement other than as a result of Customer’s breach of its
obligations hereunder or if Customer terminates this Agreement for a material,
uncured breach by CSG.

 

Monthly Minimums for CCS™ Services and Print and Mail Services

 

Date of Execution of this Agreement through December 31, 1999 -

   $***

January 1, 2000 through Agreement Term Date -

   $***

 

1. CCS™SERVICES:

 

A. CCS™ Video Service Fees

 

Basic Monthly Subscriber Charge (herein after referred to as BSC) –

 

Number of Basic Subscribers

--------------------------------------------------------------------------------

   BSC*

--------------------------------------------------------------------------------

0 to 3,000,000

   $***

3,000,001 to 4,000,000

   $***

4,000,001 to 5,000,000

   $***

5,000,001 to 6,000,000

   $***

6,000,001 to 7,000,000

   $***

7,000,001 and greater

   $***

 

* The BSC for each of these five (5) tiers, as noted, is not intended to apply
incrementally (e.g., if Customer had 3,500,000 Basic Subscribers, the BSC would
be $*** on all 3,500,000 Basic Subscribers; if Customer had 5,500,000 Basic
Subscribers, the BSC would be $*** on all 5,500,000 Basic Subscribers).

 

Monthly Per System/Principle Charge included in BSC.

 

On-Line Allowance And Overage Charges:

 

ITEM

--------------------------------------------------------------------------------

  

MONTHLY ON-LINE

ALLOWANCE PER
SUBSCRIBER

--------------------------------------------------------------------------------

 

MONTHLY PER

OVERAGE CHARGE

--------------------------------------------------------------------------------

A.

   Work Orders on file    ****   $***

B.

   Statements stored on-line    *****   $***

C.

   Details stored on-line    *****   $***

D.

   Memos stored on-line    *****   $***

E.

   Inactive subscribers on file    ***   $***

 

37

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

CCS Video - Ancillary Service Fees

 

CCS VIDEO ANCILLARY SERVICE FEES -

ITEM

--------------------------------------------------------------------------------

  

ONE TIME

CHARGE

--------------------------------------------------------------------------------

  

MONTHLY

CHARGE

--------------------------------------------------------------------------------

  

MONTHLY

CHARGE PER

SUBSCRIBER

--------------------------------------------------------------------------------

   PER ITEM

--------------------------------------------------------------------------------

I.

  

Reporting & Decision

Support Services

                   

A.

   Microfiche                          A. Originals (per microfiche page)     
             $***      B. Duplicates (per microfiche page)                  
$***

B.

   Selects                          1.    Set-up fee (per report)               
   $***      2.    Records read (per record read)                   $***      3.
   Records accepted (per record accepted)                   $***      4.   
Records spooled (per record spooled)                   $***      5.    Auto
dialer                               a.    Records read (per record read)     
             $***           b.    Minimum charge (per report)                  
$***           c.    Maximum charge (per report)                   $***      6.
  

Labels

(printed at CSG’s Production Facility)

                              a.    Cheshire labels (per label)               
   $***           b.    LAB labels (per label)                   $***      7.   

Diskettes or Tapes

(per diskette or tape, non-returnable)

                  $***           If output is printed at CSG facility          
         

II.

   Other Ancillary Services                    

A.

   Equipment Inventory                          1.    Non-addressable converters
(per converter)                   Included BSC      2.    Addressable converters
(per converter)                   Included BSC      3.   

Other non-addressable converters

(per converter)

                  Included BSC

B.

   Tape transmission (lockbox)                          1.   

Per remittance processing company

(per system principle)

        Included BSC                2.   

Lockbox reversal

(per occurrence, per system principle)

   Included BSC               

C.

   Audio response units                          1.    Start up fee (per basic
subscriber)    Included BSC                          $*** maximum; $*** minimum
                         2.    Interface access fee (per system principle)     
   Included BSC                3.    Transaction fee (per PPV item)             
     Included BSC      4.    Vendor Change (per basic subscriber)    Included
BSC                          $*** maximum; $*** minimum                    

D.

   Automatic Number Identification (ANI)                          1.    Start up
fee (per basic subscriber)    Included BSC                          $***
maximum, $*** minimum                          2.    Interface access fee (per
system principle)         Included BSC                3.    Transaction fee (per
PPV item)                   Included BSC      4.    Vendor Change (per basic
subscriber)    Included BSC                          $*** maximum, $*** minimum
                   

 

38

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

CCS VIDEO ANCILLARY SERVICE FEES -

    

ITEM

--------------------------------------------------------------------------------

  

ONE TIME

CHARGE

--------------------------------------------------------------------------------

  

MONTHLY

CHARGE

--------------------------------------------------------------------------------

  

MONTHLY

CHARGE PER

SUBSCRIBER

--------------------------------------------------------------------------------

  

PER

ITEM

--------------------------------------------------------------------------------

E.

  

Autopackaging

(per basic subscriber, maximum $***)

             Included BSC     

F.

   Pay Per View                          1.    PPV events (per event)          
        Included BSC      2.    Build events                               a.   

Stand alone

(per supplier tape, per system principle)

        Included BSC                     b.   

With Auto Auth codes

(per supplier tape, per system principle)

        Included BSC                     c.   

Auto Auth codes only

(per supplier tape, per system principle)

        Included BSC                3.   

Event schedule download

(per system principle)

   Included BSC    Included BSC                4.   

Creation of new supplier schedule

(per schedule)

                  $***

G.

  

Account number format change

(per request, per system principle)

   $***               

H.

   Addition for a system, principle or agent                          1.   
Setup of new system (per request)    $***                     2.    Setup of new
principle/agent (per request)    $***                     3.    Add new agents
(up to 10) (per request)    $***               

I.

   Equipment Interfaces*    Quote               

J.

   File maintenance (per request)*    Quote               

K.

   Special reports                          1.   

Duplicate terminal address reports

(per request)

   $***                     2.   

Duplicate house address report

(per request)

   $***                     3.   

Duplicate house/sub compare report

(per request)

   $***                     4.   

Duplicate sub/converter compare report

(per request)

   $***                     5.    Duplicate phone report (per request)    $***
                    6.    Trouble call reports                               a.
  

Repeat trouble calls (CPWM-060)

(per system principle)

        $***                     b.   

Trouble calls within 60 days of

install (CPWM-400)

(per system principle)

        $***          

L.

   User data/ report data files – special services                          1.
   Late user data file cards (per request)    $***                     2.   
Late reports data file cards (per request)    $***                     3.   
Late statement message card (per request)    $***                     4.    Late
Code Table (per request)    $***                     5.    Special user data
file build (per request)    $***               

 

39

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

CCS VIDEO ANCILLARY SERVICE FEES -

         

ITEM

--------------------------------------------------------------------------------

  

ONE TIME

CHARGE

--------------------------------------------------------------------------------

  

MONTHLY

CHARGE

--------------------------------------------------------------------------------

  

MONTHLY

CHARGE PER

SUBSCRIBER

--------------------------------------------------------------------------------

   PER ITEM

--------------------------------------------------------------------------------

     6.    Special reports data file build (per request)    $***               

M.

   Deconversion fees    $***                     1.    Per set of deconversion
tapes    $***                     2.    Monthly Online access fee         Quote
         

N.

   Statement Reruns                          1.    Monetary                  
$*** per
statement
plus $*** per
rerun      2.    Non-Monetary                   $*** per
statement
plus $*** per
rerun

O.

   Special Requests                          1.    Cycle Freeze - per cycle per
system principle charge                   $***      2.   

Agent Transfer (requires 90 day lead time)

(per request)

                  $***

P.

   Converter Batch Upload Via Tape (per tape)    $***               

Q.

   Data Extracts (per request, per basic subscriber)*    Quote         $ ***   
 

R.

  

Expand Bill Codes

(subscribers who exceed 24 billing codes)

(per system principle, per basic subscriber)

        $***    $ *** /sub who
exceed 24 billing
codes.     

S.

   Frequent Buyer Program (data storage and processing)         $***          

T.

   System Enhancements                               Programming Charge (per
hour)                   $***

 

* To be provided on a time and materials basis.

 

40

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

B. CCS™ Video Conversion Services:             Quote

(Reimbursable Expenses are excluded and billable)

 

C. Additional CCS Training and CCS Product Documentation

(in addition to the support and documentation provided under Exhibit A-2)

 

Computer Based Training

 

1.      Student/Instructor plus 2 students

  $*** per month per System Site

2.      Additional students

  $*** per month per System Site

3.      CBT Course Materials (each set)

  $*** one time charge per System Site

4.      Code Table Books (each)

  $*** one time charge per System Site

5.      CBT Job Aids (each)

  $*** one time charge per System Site

 

Additional Training at a Customer’s requested time and/or location

 

One trainer (eight hour day)

  $*** per day minimum     plus Reimbursable Expenses

 

CSG Product Documentation Library:

 

  • CD-ROM Format (includes Volume 1-2 User Guide, Volume 1-2 Reports Guide and
Interfaces Manual)- $15.00

 

  • Hard Copy (per copy per System Site)

 

  1. CCS User Guide Volume 1- $***

 

  2. CCS User Guide Volume 2- $***

 

  3. CCS Reports Guide Volume 1- $***

 

  4. CCS Reports Guide Volume 2- $***

 

  5. CSG Business Parameters Guide- $***

 

  • Complete Set of all five (5) guides referenced above- $***

 

  6. CCS User Guide Interfaces Manual- $***

 

2. CSG Products:

 

A. ACSR®/XBOI™/ACSR AOI/CBT/CSG STATEMENT EXPRESS™

 

Perpetual Software License Fee *   $*** per workstation Annual Maintenance Fee  
$*** per workstation

 

* Software License Fee includes ACSR, XBOI, ACSR AOI, CBT and CSG Statement
Express.

 

The AOI License use is limited to only eight (8) applications interfaced.

 

The XBOI License use is limited to the transaction types as defined in the XBOI
technical documentation for XBOI.

 

Payment Terms: Except as set forth in Schedule F.2.H, license fees shall be
invoiced to Customer upon each grant of license. Except as set forth in Schedule
F.2.H, annual maintenance fees shall be invoiced to Customer upon the grant of
the license and on each anniversary date of the license grant.

 

Note: The license and maintenance fees in this section 2.A only apply to new
licenses granted to Customer as of the Effective Date of the Agreement. Customer
is not responsible for license and maintenance fees throughout the term of this
Agreement in relation to the 2,000 workstations currently licensed under a
previous agreement between CSG and Customer.

 

41

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Installation Services as applicable:

(Reimbursable Expenses are excluded and billable)

 

1. ACSR Installation Services – (Services shall be provided on a time and
materials basis in accordance with the rates and terms set forth in this
Schedule F, Section 4 - Technical Services).

 

2. XBOI Installation Services – (Services shall be provided on a time and
materials basis in accordance with the rates and terms set forth in this
Schedule F, Section 4 - Technical Services).

 

3. AOI Installation Services – (Services shall be provided on a time and
materials basis in accordance with the rates and terms set forth in this
Schedule F, Section 4 - Technical Services).

 

B. XBOI™ INTERFACE LICENSE:

 

•      Perpetual Site License Fee -

  included in ACSR License Fees

•      Annual Maintenance Fee -

  included in ACSR Maintenance Fees

 

C. CSG STATEMENT EXPRESS™:

 

•      Perpetual Software License Fee –

  included in ACSR License Fees

•      Annual Maintenance Fee -

  included in ACSR Maintenance Fees

•      Installation/start-up

  Quote

•      Monthly Processing Fee
(includes quarterly CD-Rom)

  $*** per data frame

 

D. CSG VANTAGE®:

 

One Time Start-up Fees:

 

•      Initial Vantage Database Setup Fee-

  Waived for the initial System Sites listed under Schedule A.

•      Fee for subscribers added to the existing Vantage database structure that
requires programmatic resources - $*** per occurrence

•      Fee for subscribers added to a new Vantage database structure that
requires programmatic resources - $*** per occurrence

•      License Fee - $*** per workstation

   

•      Annual Maintenance - $*** per workstation

   

 

The License Fee does not apply to Customer workstations/users currently
utilizing CSG Vantage as of the date of execution of this Agreement, and are
only applicable to any additional workstations/users subsequently licensed to
use CSG Vantage.

 

Monthly Subscriber Fee: Included in BSC.

 

Includes daily database updates, installation and training services, and ongoing
support.

 

Systems Integration and Support Fee:

 

Services are provided at CSG’s Standard Price List

 

  • Certifying non-certified hardware/software environment

 

  • Troubleshooting existing hardware/software environment (first hour is free
for Designated Environments)

 

  • On-site support as requested by customer

 

Ancillary Services:

 

Static Tables:

 

  • One Time Set-up Fee: $*** (Waived for the initial System Sites listed under
Schedule A)

 

  • Monthly Load Fee: $*** per data base

 

  • Monthly Disk Storage: $*** per gigabyte (minimum of $*** per month)

 

42

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Video Monetary/Tax Tables (Customer may store between one and six months of
data):

 

  • One Time Set-up Fee: $*** (Waived for the initial System Sites listed under
Schedule A)

 

  • Monthly Processing Fee: $*** per sub (minimum of $*** per month)

 

  • Monthly Disk Storage: $*** per gigabyte (minimum of $*** per month)

 

Telephony Monetary/Tax/ Rated Usage Tables (Customer may store between one and
six months of data):

 

  • One Time Set-up Fee: $***

 

  • Monthly Processing Fee: $*** per sub (minimum of $*** per month)

 

  • Monthly Disk Storage: $*** per gigabyte (minimum of $*** per month)

 

Additional Work Order History:

 

  • One Time Set-up Fee: $***

 

  • Monthly Processing Fee: $*** for each month beyond two years for each
database

 

  • Monthly Disk Storage: $*** per gigabyte (minimum of $*** per month)

 

Scheduling Calendar:

 

  • One Time Set-up Fee: $***

 

  • Monthly Processing Fee: $*** for each monthly schedule stored (minimum of
$*** per month)

 

  • Monthly Disk Storage: $*** per gigabyte (minimum of $*** per month)

 

Query Development:

 

  • $***/hour

 

43

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Third Party Software:

 

Is not incorporated and a separate purchase order shall be executed for third
party software at CSG’s Standard Price List.

 

Forest & Trees*

  $***/workstation

Forest & Trees Annual Maintenance

  $***/workstation

 

* Does not apply to software already purchased by Customer as of the date of
execution of this Agreement and is only applicable to any additional software
purchased subsequent to the date of execution of this Agreement.

 

Note:

 

  • CSG will store up to 13 months of Customer’s financial data and up to 24
months of Customer’s work order data in the CSG Vantage database for so long as
Customer pays the Fees and Charges for Vantage.

 

Training:

 

  • Basic Vantage training at a regularly scheduled Omaha training class, as
space permits. This will be allocated at one (1) class for up to two (2) people
for the first 500,000 Basic Subscribers. For each additional 500,000 Basic
Subscribers, one (1) additional person may attend the training class.

 

  • Basic Vantage training at a customer requested time and/or location is
available at the rate of $***/day plus Reimbursable Expenses for up to eight (8)
students.

 

  • Vantage documentation when it is provided outside of classroom instruction.

 

$***/set.

 

Product Documentation:

 

  1. Training Documentation

 

  • Tables and Data Definitions

 

  • Systems Operations Procedures

 

  • Database Comparisons

 

  • Solutions Series

 

  2. Training guide

 

  • In-Class Examples

 

  3. Standard Applications

 

  4. Software Installation Guide

 

E. CIT®:

 

•      Perpetual Software License Fee

  $*** per workstation

•      Annual Maintenance Fee

  $*** per workstation

•      Installation/start-up (optional)

  $*** per server installation plus Reimbursable Expenses

 

Payment Terms: Except as set forth in Schedule F.2.H, license fees shall be
invoiced to Customer upon each grant of license. Except as set forth in Schedule
F.2.H, annual maintenance fees shall be invoiced to Customer upon the grant of
the license and on each anniversary date of the license grant.

 

44

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

F. CSG Screen Express™:

 

•      Perpetual Software License Fee

  $*** per workstation

•      Annual Maintenance Fee

  $*** per workstation

•      Installation/start-up (optional)

  $*** per server installation plus Reimbursable Expenses

 

Note: As of the date of execution of this Agreement, Customer has not yet made
the decision to license CSG Screen Express. The pricing set forth above for CSG
Screen Express shall be valid only through December 15, 1999, for a minimum
purchase of 2,000 workstations. In the event that Customer desires to license
CSG Screen Express subsequent to December 15, 1999, the pricing in relation to
such purchase shall be negotiated at that time.

 

G. Third Party Software (ACSR® and CIT®):

 

Notes:

 

  1. All third party fees are subject to change per third party vendor
agreements.

 

  2. CIT requires ACSR.

 

Third Party License And Maintenance Fees

--------------------------------------------------------------------------------

  

License
(1 time)

--------------------------------------------------------------------------------

   Maint
(annual)

--------------------------------------------------------------------------------

Netmanage Chameleon Host Link

(required with ACSR)

         

1 to 9 workstations

   $***/per workstation    $***

10 to 25 workstations

   $***/per workstation    $***

26 to 99 workstations

   $***/per workstation    $***

100 to 499 workstations

   $***/per workstation    $***

500 to 999 workstations

   $***/per workstation    $***

Brixton PU2.1 SNA Core Software

(required with ACSR)

   $***/per server    $***

Brixton session for SNA server

(required with ACSR)

(2 recommended per workstation sold in blocks of 20 only)

   $***/per 2 copies    $***

Brixton 3270 solaris client (1 required per server only)

(required with ACSR)

   $***/per copy    $***

BEA Tuxedo

(required with CIT)

   $***/per workstation    $***

Platinum Forest & Trees

(1 required with CIT)

   $***/per copy    $***

 

45

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

H. Customer’s Initial Purchase of CSG Products under this Agreement:

 

As of the date of execution of this Agreement, Customer has agreed to license
the following CSG Products and pay to CSG the associated fees as set forth
below:

 

•      ACSR/XBOI/ACSR AOI/CBT/CSG Statement Express perpetual software license
fees (bundled)

    

845 workstations x $*** per workstation

   $***

•      CSG Statement Express perpetual software license fees

    

2,000 workstations x $*** per workstation

   $***

•      CIT perpetual software license fees

    

2,845 workstations x $*** per workstation

   $***     

--------------------------------------------------------------------------------

Total for Initial Software purchase

   $***

•      Annual Maintenance Fees on the above (18%)

   $***     

--------------------------------------------------------------------------------

Total fees due to CSG

   $***

•      Payment Terms:

    

Cash Payment Due June 1, 1999

   $***

Cash Payment Due September 15, 1999

   $***

Cash Payment Due November 15, 1999

   $***

Cash Payment Due March 15, 2000

   $***     

--------------------------------------------------------------------------------

Total

   $***

 

Note: Does not include the cost of Third Party Software. The fees for additional
CSG Product purchases are set forth in Schedule F.2, Sections A through G.

 

46

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

3. FINANCIAL SERVICES’ FEES:

 

A. Electronic Payment Services - PayBill Advantage® - (Schedule I):

 

(Automatic Electronic Funds Transfer from subscriber bank accounts)

 

Customer will be charged a fee of $*** per month for each bank account
transaction.

 

Customer will be assessed a fee of $*** for daily, weekly or monthly returns for
each Origination which is returned by the receiving depository financial
institution (“RDFI”) due to (i) the subscriber’s instructions to the RDFI, or
(ii) the subscriber’s account being closed or lacking sufficient available funds
to permit the transaction or if the RDFI receives a prior transfer due to a
subscriber’s instructions.

 

Customer will be charged $*** per occurrence if the Reserve Account funded by
Customer is found to be non-sufficient in funds to cover returns. Any return
amounts not funded by the Customer through the normal reserve/return process may
be deducted from future gross payment settlement(s).

 

Note: CSG agrees that if, subsequent to the date of execution of this Agreement,
CSG makes available to Customer a CSG in-house solution for Electronic Payment
Services, CSG will negotiate, in good faith with Customer, regarding the fees
for such CSG in-house solution.

 

B. Credit Card Processing:

 

1. Start up fee-

 

  • Real-Time Authorization And Daily Settlement Of “One-Off” Credit Card
Transactions:

No Charge; Customer is currently using the Service.

 

  • Recurring Credit Card Transactions:

$*** one-time charge per system*.

 

* (all System Principles use the service in a consistent manner)

 

2. Maintenance fee-             $*** monthly charge per System *

 

* Note: Maintenance fee is $*** per month regardless if Customer chooses one or
both services.

 

3. Accepted Transaction Fee for Real-Time Authorization And Daily Settlement Of
“One-Off” Credit Card Transactions and Recurring Credit Card Transactions:

 

  • If total transactions are less than or equal to 1,000

$*** per item

 

  • If total transactions are greater than 1,000 but less than or equal to 2,000
transactions

$*** per item

 

  • If total transactions are greater than 2,000 but less than or equal to 3,000
transactions

$*** per item

 

  • If total transactions are greater than 3,000 but less than or equal to 4,000
transactions

$*** per item

 

  • If total transactions are greater than 4,000 but less than or equal to 5,000
transactions

$*** per item

 

  • If total transactions are greater than 5,000

$*** per item

 

47

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

C. Credit Verification Services:

 

ITEM/DESCRIPTION

--------------------------------------------------------------------------------

 

PRICE

--------------------------------------------------------------------------------

Initial Fee

    One-time start-up fee   No Charge; Customer is currently using the Service.

Other Fees:

   

1.      Monthly fee per transaction

   

- Basic Service (Social Security Number Verification)

  $*** per transaction*

- Enhanced Service (Credit Score)

  $*** per transaction*

2.      Optional Training

   

Per day rate (one trainer/8 hour day)

  $*** per day plus Reimbursable Expenses

 

* There is no charge for a “No Hit”.

 

4. TECHNICAL SERVICES:

 

Standard Hourly Rates for Specific Development and Programming and for
Consultants are as follows:

 

ESP and CCS Development and Programming    $*** per hour      Consultant    $***
per hour    minimum of $*** per day Senior Consultant    $*** per hour   
minimum of $*** per day Director    $*** per hour    minimum of $*** per day

 

Note: Reimbursable Expenses are not included in the fees referenced above. Fees
vary depending on the Project. Projects shall be completed under duly executed
Statements of Work.

 

48

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

5. CCS PRINT AND MAIL SERVICES FEES:

 

ITEM/DESCRIPTION

--------------------------------------------------------------------------------

 

PRICE

--------------------------------------------------------------------------------

I.       ESP® Processing Fees - Legacy Statement Upgrade

   

A.     First Physical Page, Duplexed (Front & Back), Black & White Print Only,
Generic Paper and Forms

   

1.      Generic Format

   

Number of Monthly Statements (Note 1)

 

per statement

0 to 3,000,000

3,000,001 to 4,000,000

4,000,001 to 5,000,000

5,000,001 to 6,000,000

6,000,001 to 7,000,000

7,000,001 and greater

 

$***

$***

$***

$***

$***

$***

2.      CCS ACSR/Telephony Format

 

Quote Per statement

3.      Custom Format

 

Quote Per statement

B.     Enhanced Statement Turnaround Services (Note 2)

 

$*** Per statement

C.     Additional Physical Pages, Duplexed
(Front & Back), Black & White Print Only*

   

1.      Statement

 

$*** per physical page

2.      Ad Page/Coupon Page**

 

$*** per physical page

D.     Start Up Fees

 

$*** minimum based on level of modification

E.     CD-ROM Archival
(only available for ESP statements)
standard turn around (Note 3)

 

$*** per Data Frame plus postage

1.      Duplicate CD-ROM (price each)

 

$***

F.      ESP Development and Programming

 

$*** per hour/minimum per day

G.     Special Request Build Fee

 

$*** per build, per System Site

H.     ESP Deconversion Fee (Note 4)

 

Quote

I.       File transfer through ESP for statement creation off-site

 

Quote per statement page

J.      Statement Extract Fee

 

$*** per statement, per month

 

NOTE:   An additional physical page means text items, such as billing details or
system-generated statement messages

 

*            That overflow onto an additional physical page with no more
graphics than those graphics tied to messages via the statement message module
and no programmer intervention. The page may include static company information,
such as, policies and procedures, payment locations, franchise authorities, etc.
Only graphics from the ESP graphics library may be used on the additional
physical page. Set-up and changes to this page are billed at the ESP Development
and Programming Fee.

**          An ad page/coupon page means targeted messages, coupons or
advertisements using text, graphics and coupon borders generated on an
additional physical page. No reverses or dark photos may be used, only gray
scale graphics. This page may be duplexed, but only text may be printed on the
back side. The conditional logic for this page can be by zip code or franchise.
Set-up and changes to this page are billed at the ESP Development and
Programming Fee.

 

II.     Postage Fees

   

Actual Postage Cost plus Mail Preparation Fee

  Actual Postage plus $*** per Statement per Mailing

III.    Print and Mail Ancillary Service Fees

   

A.     One-Time Start-Up Fee Per System Site

   

1. Generic Statement Fee (Note 4)

 

Quote based on level of modification

 

49

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ITEM/DESCRIPTION

--------------------------------------------------------------------------------

 

PRICE

--------------------------------------------------------------------------------

2.      Custom Statement Fee (Note 4)

 

Quote

3.      Interface Development Fee (Note 4)

 

Quote

B.     Past Due Notices (excludes postage)

   

1.      Generic, per notice

 

$***

2.      Custom, per notice

 

Quote per notice

C.     Computer Letters (excludes postage)

   

1.      Generic, per letter

 

$***

2.      Custom, per letter

 

Quote per notice

D.     Delinquency Labels

   

1.      Spooled to site

 

$*** per label

2.      Printed 4-up labels

 

$*** per label

3.      Printed Cheshire labels

 

$*** per label

4.      Printed LAB labels

 

$*** per label

5.      Reports ($*** minimum charge)

 

$*** per report, per site

E.     Special Request Build Fee

 

$*** per build, per System Site

F.      Custom Paper, Envelope, Supply Purchasing

 

Quote

G.     Inserts

   

1.      Printing Services

   

a.      Marketing/ad inserts

 

Quote

b.      Other communication

 

Quote

2.      Processing (maximum of 5 inserts per statement)

 

$*** per insert

3.      Late insert notification

 

$*** per version per site

4.      Late arrival of inserts

 

$*** per version per site

5.      Holds or notification of insufficient inserts

 

$***

6.      Returns to customer (handling fee)

 

$*** (Shipping costs passed to customer)

H.     Deconversion Fee Fee (Note 4)

 

Quote

I.       Set Up Charge

   

1.      Cycle size per System Site less than 550 statements

 

$*** per cycle per System Site

2.      Cycle size per System Site equal to or greater than 550 statements and
less than 3,000 statements

 

$*** per cycle per System Site

3.      Cycle size per System Site equal to or greater than 4,000 statements

 

No Charge per cycle per System Site

Set Up Charge   

The set up fee will not be charged to newly converted System Sites until the
System Site cycle spreads or five (5) months after the conversion date,
whichever occurs first.

 

Postage    Postage costs incurred in the delivery of ancillary services to
Customer will be treated as a pass-through cost and charged to the customer.

 

Note 1: The per statement price for each of these five (5) tiers, as noted, is
not intended to apply incrementally (e.g., if Customer had 3,500,000 statements,
the per statement price would be $*** on all 3,500,000 statements; if Customer
had 5,500,000 statements, the per statement price would be $*** on all 5,500,000
statements).

 

Note 2: For Customer’s system prin 8255/9000, Customer may select enhanced
statement turnaround services of three (3) business day turnaround following
cycle completion, 95% of the time on a monthly basis and four (4) business day
turnaround following cycle completion, 100% of the time on a monthly basis, for
the related fees set forth above.

 

50

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Note 3: A billable data frame is the equivalent of one logical statement page
(e.g., one side of a subscriber’s physical statement page) which contains
detailed information that is unique to a specific subscriber.

 

Note 4: To be provided on a time and materials basis.

 

6. DATA COMMUNICATIONS PRICING:

 

Provided at CSG’s then current rates.

 

Note: Any other fees and charges for any CSG Product or Service provided or
licensed to Customer and not listed above shall be set forth in the subsequently
executed Schedule for such Product or Service. Fees for CSG Product or Service
not purchased by Customer at time of Agreement Execution Date are subject to
change without notice.

 

Agreed and accepted this 1st day of April, 1999, by:

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

 

51

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

PERFORMANCE STANDARDS

 

[Redacted for Confidential Treatment]

 

52

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

FIRST AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This First Amendment (the “Amendment”) is executed this 13th day of August,
1999, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and Echostar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999 (the “Agreement”), and now desire to amend the Agreement in
accordance with the terms and conditions set forth in this Amendment. If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Agreement shall control. Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment, shall have the meaning set forth in the Agreement.
Upon execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment. Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to utilize CSG Screen Express and CSG Message Express on a
trial basis. As a result, for the fees set forth below, CSG hereby grants
Customer a license to use CSG Screen Express and CSG Message Express for a
period beginning upon the effective date of this Amendment and ending on October
31, 1999, unless otherwise extended to a date mutually agreed to by both
parties. If Customer desires to receive a perpetual license for CSG Screen
Express and CSG Message Express, CSG and Customer shall mutually agree to the
terms and conditions for CSG Screen Express and CSG Message Express by signing a
mutually agreeable license agreement for CSG Screen Express and CSG Message
Express no later than October 31, 1999, unless otherwise extended to a date
mutually agreed to by both parties. Upon the execution of such agreement or
October 31, 1999 or such other date as mutually agreed to by both parties,
whichever comes first, this Amendment shall terminate and have no further force
and effect. The following changes are hereby made to the Agreement:

 

a. Exhibit B-1 is amended to include the following:

 

CSG Product

--------------------------------------------------------------------------------

  

System Sites

--------------------------------------------------------------------------------

   Workstations

--------------------------------------------------------------------------------

CSG Screen Express

  

Thornton, CO

McKees Port, PA

Littleton, CO

4th Call Center (Location TBD)

   2,500

Message Express

   same    2,500

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

b. Exhibit B-1(a) is amended to include the following:

 

CSG Screen Express. Integrated with CSG ACSR and the call center’s ACD telephony
switch, Screen Express provides incoming call/ACSR screen synchronization at the
CSR workstation. In addition, Screen Express provides basic software-based
operations of the CSR’s physical telephone.

 

Message Express. Message Express is an add-on module to CSG Screen Express
providing desktop readerboard functionality to the client application. The
client can be used to display ACD statistical information, as well as, a desktop
message center. Extended messages can be accessed using Universal Naming
Convention (UNC) path information, including web browser integration.

 

c. Schedule E is amended to add the following Designated Environment for CSG
Screen Express:

 

CSG Screen Express™ Designated Environment

 

Effective Date 7/99

  Page 1 of 1

 

Note: CSG Screen Express™ requires CSG ACSR and AOI

 

Screen Express CTI Server Options

 

Sun Sparc/UltraSparc 5 or greater (1) – 150 Mhz or greater; 128 MB RAM; 30 MB
available hard drive space; network card (10MB min., 10BT or BNC); v2.5.1 OS or
greater, with specified patches; TCP/IP protocol installed

 

Windows NT compatible – 233 Mhz or greater(2); 128 MB RAM; 30 MB available hard
drive space(3); network card (10MB min., 10BT or BNC); NT v4.0 w/ service pack 3
and Year 2000 fixes; TCP/IP installed

 

Screen Express Desktop Workstation

 

Windows NT or Windows 95 compatible – 32 bit; 200 Mhz or greater; 128 MB RAM;
minimum 3MB available; network card (10MB min., 10BT or BNC); Windows NT v 4.0
w/ Service pack 3 or greater; TCP/IP installed

 

Screen Express ACD Options

 

Aspect ACD – v 6.2 OS or greater and requires Application Bridge Link (Ethernet)

 

Lucent G3 – v4.x OS or greater and requires ASAI Interface

 

Rolm – TBD

--------------------------------------------------------------------------------

(1) 1996 or newer models

 

(2) Recommended 350 Mhz or greater for Call Centers over 250 agents

 

(3) Optional data logging features may require additional drive space if logging
destination is local.

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

2. The fees for use of the CSG Screen Express license on a trial basis are at no
cost except for the fees set forth below:

 

Installation/Start-up Fee - $*** per server plus Reimbursable Expenses

 

* This fee will be invoiced the month each installation is completed.

 

THIS AMENDMENT is executed on the day and year first shown above.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Joseph T. Ruble

      By:  

/s/ Purvish Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:   V.P. & General Counsel       Title:   CIO/SVP Name:   Joseph T. Ruble  
    Name:   Purvish Kothari

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SECOND AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Second Amendment (the “Amendment”) is executed this 11th day of December,
1999, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and Echostar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999, as subsequently amended (collectively, the “Agreement”), and now
desire to amend the Agreement in accordance with the terms and conditions set
forth in this Amendment. If the terms and conditions set forth in this Amendment
shall be in conflict with the Agreement, the terms and conditions of this
Amendment shall control. Any terms in initial capital letters or all capital
letters used as a defined term but not defined in this Amendment, shall have the
meaning set forth in the Agreement. Upon execution of this Amendment by the
parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to modify the number of workstations licensed for ACSR,
xBOI, ACSR AOI, CSG Statement Express and CIT. As a result, the following
changes are hereby made to the Agreement:

 

a. Exhibit B-1 is hereby deleted and replaced with Exhibit B-1 attached hereto.

 

b. Section 2.H of Schedule F is hereby deleted and replaced with Section 2.H
attached hereto.

 

2. Customer desires to license CSG Screen Express and Message Express. As a
result, for the fees set forth in Section 2.F of Schedule F, CSG hereby grants
Customer a perpetual license to use CSG Screen Express and Message Express.
Therefore, in accordance with Section 1 of the First Amendment, such First
Amendment is terminated and has no further force and effect. The number of
workstations licensed for CSG Screen Express and Message Express are set forth
in Exhibit B-1. Furthermore, as part of the fees paid by Customer for CSG Screen
Express, CSG hereby grants Customer one (1) additional license to use CSG’s ACSR
AOI product. Customer agrees that it will only use such ACSR AOI license to
operate CSG Screen Express and for no other purpose. As a point of
clarification, the AOI license granted to Customer under this Section 2 with
respect to CSG Screen Express shall be in addition to any AOI licenses already
granted to Customer in the Agreement, as referenced in Section 2.A of Schedule
F. Additionally, as part of the fees paid by Customer for CSG Screen Express,
CSG will provide Customer with one API to enable external Customer applications
to use CSG Screen Express capabilities. The following changes are hereby made to
the Agreement:

 

a. The fees for initial purchase of CSG Screen Express and Message Express are
set forth in Section 2.H of Schedule F attached hereto.

 

b. Exhibit B-1(a) is amended to include the following:

 

CSG Screen Express. Integrated with CSG ACSR and the call center’s ACD telephony
switch, Screen Express provides incoming call/ACSR screen synchronization at the
CSR workstation. In addition, Screen Express provides basic software-based
operations of the CSR’s physical telephone.

 

Message Express. Message Express is an add-on module to CSG Screen Express
providing desktop readerboard functionality to the client application. The
client can be used to display ACD statistical information, as well as, a desktop
message center. Extended messages can be accessed using Universal Naming
Convention (UNC) path information, including web browser integration.

 

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

c. Schedule E is hereby amended to included the following CSG Screen Express
Designated Environment:

 

CSG Screen Express™ Designated Environment

 

Effective Date 5/99

 

Note: CSG Screen Express™ requires CSG ACSR and AOI

 

Screen Express CTI Server Options

 

Sun Sparc/UltraSparc 5 or greater (1) – 150 Mhz or greater; 128 MB RAM; 30 MB
available hard drive space; network card (10MB min., 10BT or BNC); v2.5.1 OS or
greater, with specified patches; TCP/IP protocol installed

 

Windows NT compatible – 233 Mhz or greater(2); 128 MB RAM; 30 MB available hard
drive space(3); network card (10MB min., 10BT or BNC); NT v4.0 w/ service pack 3
and Year 2000 fixes; TCP/IP installed

 

Screen Express Desktop Workstation

 

Windows NT or Windows 95 compatible – 32 bit; 200 Mhz or greater; 128 MB RAM;
minimum 3MB available; network card (10MB min., 10BT or BNC); Windows NT v 4.0
w/ Service pack 3 or greater; TCP/IP installed

 

Screen Express ACD Options

 

Aspect ACD – v 6.2 OS or greater and requires Application Bridge Link (Ethernet)

 

Lucent G3 – v4.x OS or greater and requires ASAI Interface

 

Rolm – TBD

--------------------------------------------------------------------------------

(1) 1996 or newer models

 

(2) Recommended 350 Mhz or greater for Call Centers over 250 agents

 

(3) Optional data logging features may require additional drive space if logging
destination is local.

 

d. Section 2.F. of Schedule F is amended to include the following fees for
Message Express:

 

The license and maintenance fees for Message Express have been included as part
of the license and maintenance fees for CSG Screen Express.

 

THIS AMENDMENT is executed on the day and year first shown above.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Joseph T. Ruble

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:   Joseph T. Ruble       Name:   Purvish C. Kothari Title:   V.P. & General
Counsel       Title:   CIO/SVP

 

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT B-1

 

CSG Products, System Sites and Workstations

 

CSG Product

--------------------------------------------------------------------------------

  

System Sites

--------------------------------------------------------------------------------

   Workstations

--------------------------------------------------------------------------------

ACSR

   Thornton, CO    2,500*      McKees Port, PA           Littleton, CO     

ACSR AOI

   (same)    2,500*

XBOI

   (same)    2,500*

CSG Statement Express

   (same)    2,500

CSG Vantage

   (same)    30**

CIT

   (same)    2,500

CSG Screen Express/Message Express

   (same)    2,243

 

* 2,000 currently licensed under previous agreement between CSG and Customer.

 

** 30 currently licensed under previous agreement between CSG and Customer.

 

--------------------------------------------------------------------------------

Schedule F

 

2. CSG Products:

 

H. Customer’s Initial Purchase of CSG Products under this Agreement:

 

Customer agrees to license the following CSG Products and pay to CSG the
associated fees as set forth below:

 

•      ACSR/XBOI/ACSR AOI/CBT/CSG Statement Express perpetual software license
fees (bundled)
500 workstations x $*** per workstation

   $***

•      CSG Statement Express perpetual software license fees
2,000 workstations x $*** per workstation

   $***

•      CIT perpetual software license fees
2,500 workstations x $*** per workstation

   $***

•      CSG Screen Express/Message Express perpetual software license fees
2,243 workstations x $*** per workstation

   $***     

--------------------------------------------------------------------------------

Total for Initial Software purchase

   $***

•      Annual Maintenance Fees on the above (***%)

   $***

Note: Notwithstanding Section 10 of the Agreement, the annual maintenance period
for each Product will begin upon installation of each Product, but no later than
June 30, 2000.

         

--------------------------------------------------------------------------------

Total fees due to CSG

   $***

•      Payment Terms:

    

Cash Payment Due June 1, 1999

   $***

Cash Payment Due September 15, 1999

   $***

Cash Payment Due November 15, 1999

   $***

Cash Payment Due March 15, 2000

   $***     

--------------------------------------------------------------------------------

Total

   $***

 

Note: Does not include the cost of Third Party Software. The fees for additional
CSG Product purchases are set forth in Schedule F.2, Sections A through G.

 

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

THIRD AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Third Amendment (the “Amendment”) is executed this 31st day of December,
1999, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and Echostar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999, as subsequently amended (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Effective January 1, 2000, the section entitled “Number of Basic Subscribers”
in Section 1.A. of Schedule F, shall be amended to reflect the following:

 

Number of Basic Subscribers

--------------------------------------------------------------------------------

   BSC*

--------------------------------------------------------------------------------

0 to 3,000,000

   $ ***

3,000,001 to 6,000,000

   $ ***

6,000,001 to 7,000,000

   $ ***

7,000,001 and greater

   $ ***

 

2. Customer desires to license additional workstations of ACSR, XBOI, AOI, CBT,
CSG Statement Express, CIT and CSG Screen Express/Message Express. Therefore,
for the fees set forth below, CSG hereby grants Customer an additional 542
licenses of ACSR, XBOI, AOI, CBT, CSG Statement Express, CIT and CSG Screen
Express/Message Express. As a result, the total number of workstations set forth
on Exhibit B-1 for ACSR, XBOI, AOI, CBT, CSG Statement Express and CIT is
increased from 2,500 to 3,042 and the total number of workstations set forth on
Exhibit B-1 for CSG Screen Express/Message Express is increased from 2,243 to
2,785.

 

3. The fees for the additional licenses set forth above are as follows:

 

•      ACSR/XBOI/ACSR AOI/CBT/CSG Statement Express perpetual software license
fees (bundled) 542 workstations x $*** * per workstation

   $***

•      CIT perpetual software license fees 542 workstations x $*** * per
workstation

   $***

•      Screen Express/Message Express perpetual software license fees 542
workstations x $*** * per workstation

   $***     

--------------------------------------------------------------------------------

Total License Fees due under this Amendment

   $***

 

* For the additional workstations licensed under this Amendment only, CSG is
providing Customer with a 20% discount on the license fees set forth in the
Agreement.

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

•      Annual Maintenance Fees on the above (15%) *

   $***

 

* For the additional workstations licensed under this Amendment only, CSG is
providing Customer with a discount on the annual maintenance fees set forth in
the Agreement from eighteen percent (18%) to fifteen percent (15%) for the term
of the Agreement.

 

Note: Notwithstanding Section 10 of the Agreement, the annual maintenance period
for each Product licensed under this Amendment only will begin upon installation
of each Product, but no later than December 31, 2000. Payment of the initial
Annual Maintenance Fees for each Product licensed under this Amendment only will
be due upon the installation of the Product and annually thereafter on the
anniversary of the installation.

 

•      Software License Fee Payment Terms:

      

Cash Payment Due June 30, 2000

   $ ***

Cash Payment Due September 30, 2000

   $ ***

Cash Payment Due December 31, 2000

   $ ***     

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Total

   $ ***

 

Note: Does not include the cost of Third Party Software. The fees for additional
CSG Product purchases are set forth in Schedule F.2, Sections A through G.

 

4. Customer shall have the option to revise the Products licensed from CSG for
the total of $***, provided that Customer notifies CSG of such revision prior to
March 31, 2000. Any such revisions shall be set forth in a separately executed
amendment to the Agreement.

 

THIS AMENDMENT is executed on the day and year first shown above.

 

CSG SYSTEMS, INC. (“CSG”)       ECHOSTAR SATELLITE CORPORATION (“Customer”) By:
 

/s/ Joseph T. Ruble

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:   Joseph T. Ruble       Name:   Purvish C. Kothari Title:   V.P. & General
Counsel       Title:   CIO/SVP

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

FOURTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Fourth Amendment (the “Amendment”) is executed this 9th day of June, 2000,
and is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and
Echostar Satellite Corporation (“Customer”). CSG and Customer entered into a
certain CSG Master Subscriber Management System Agreement dated April 1, 1999,
as subsequently amended (the “Agreement”), and now desire to amend the Agreement
in accordance with the terms and conditions set forth in this Amendment. If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control. Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment, shall have the meaning set forth in the Agreement.
Upon execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment. Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to utilize CSG’s CSG Care Express™ Service on a trial basis.
As a result, for the fee set forth below, CSG hereby agrees to provide Customer
with CSG Care Express for a trial period beginning upon the effective date of
this Amendment and ending on December 29, 2000 (the “Trial Period”). Therefore,
Schedule A of the Agreement is amended to include CSG Care Express and Exhibit
A-8 attached hereto. If Customer desires to utilize CSG Care Express beyond the
Trial Period, CSG and Customer shall mutually agree to the terms and conditions
for the continuation of such Service, including but not limited to the fees, by
signing a mutually agreeable amendment no later than December 29, 2000;
provided, however, the parties shall work together in good faith to reach a
mutually agreeable amendment by November 30, 2000. If Customer does not desire
to utilize CSG Care Express beyond the Trial Period, such Service will be
discontinued and this Amendment shall terminate and have no further force and
effect, except for the fee set forth below.

 

2. CSG will host CSG Care Express in-house from CSG’s data centers in Denver,
CO. During the Trial Period, the Care Express server will be available 99.2% of
the time, on a monthly basis, excluding downtime for maintenance from 1:00 a.m.
to 5:00 a.m. CST on the first and third Sundays of each month. During the Trial
Period CSG will develop a plan for re-architecting both the system and network
configurations to provide a higher availability, redundant solution. If Customer
and CSG sign a mutually agreeable amendment for CSG Care Express as described
above in Section 1, CSG will implement such plan. Additionally, if Customer
desires to utilize CSG Care Express beyond the Trial Period, CSG and Customer
will re-evaluate the Care Express solution and mutually agree upon the on-going
service level agreements to be included in the amendment. CSG has the ability to
ramp and scale Care Express to meet Customer’s business requirements.

 

3. The fee for Customer’s use of the CSG Care Express Service for the trial
period is as follows:

 

Trial period use fee

   $ ***

 

The trial period use fee includes the following:

 

  • Six (6) month bill archival for registered users

 

  • Three (3) month bill archival for non-registered users

 

  • Electronic bill presentment fee for registered users

 

  • Up to eighty (80) hours of support services. Support services requested by
Customer that exceed eighty (80) hours shall be provided by CSG at $*** per
hour, per person

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

THIS AMENDMENT is executed on the day and year first shown above.

 

CSG SYSTEMS, INC. (“CSG”)       ECHOSTAR SATELLITE CORPORATION (“Customer”) By:
 

/s/ Joseph T. Ruble

      By:  

/s/ Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:   V.P. & General Counsel       Title:   VP, IT & Dev. Name:   Joseph T.
Ruble       Name:   Germar Schaefer

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-8

 

CSG Care Express™

 

1. CSG Care Express Services. Customer desires to utilize CSG’s web-based
software application that will allow it to perform a variety of customer care
functions via the Internet as described in Exhibit A-8(a) (the “Care Express
Services”).

 

2. Development, Production and Operation of CSG Care Express. CSG will perform
the design, development and programming services related to the design and use
of the Care Express Services and create the work product deliverables (the “Work
Product”) set forth in a separately executed CSG Care Express work order (the
“Work Order”). The Care Express Services will contain the CSG Intellectual
Property and the Customer Intellectual Property set forth on the Work Order.
After CSG has completed the Work Product, CSG will produce and operate the Care
Express Services for Customer.

 

3. Definitions Relating to Intellectual Property. “Customer’s Intellectual
Property” means the trademarks, service marks, other indicia of origin,
copyrighted material and art work owned or licensed by Customer that CSG may use
in connection with designing, producing and operating the Care Express Services.
“CSG Intellectual Property” means trademarks, service marks, other indicia of
origin, copyrighted material and art work owned or licensed by CSG and
maintained in CSG’s public library that may be used in connection with
designing, producing and operating the Care Express Services.

 

4. Ownership of the Care Express Services. Except with respect to Customer
Intellectual Property, all patents, copyrights, trade secrets and other
proprietary rights in or to the Work Product shall be CSG’s sole and exclusive
property, whether or not specifically recognized or perfected under applicable
law. Customer shall not have or acquire any proprietary interest in the Work
Product, including the actual format or layout created for Customer, or in CSG’s
billing and management information software and technology and agrees that the
Work Product are not works specially ordered and commissioned for use as a
contribution to a collective work and are not works made for hire pursuant to
U.S. Copyright Law. However, CSG grants Customer, and Customer accepts from CSG,
a non-exclusive, non-transferable, paid up, royalty free and perpetual right to
use, reproduce, copy and display the design and format of the completed Work
Product.

 

5. Customer’s Intellectual Property Representations. CSG may use all of
Customer’s Intellectual Property necessary to design, produce and operate the
Care Express Services and perform CSG’s other rights and obligations hereunder.
CSG may cease use of any of Customer’s Intellectual Property on the Care Express
Services at any time, upon notice to Customer. Customer represents and warrants
that it owns or has licensed all of Customer’s Intellectual Property, and that
CSG’s use of Customer’s Intellectual Property on the Care Express Services pages
will not constitute a misuse or infringement of Customer’s Intellectual
Property, or the rights of any third party. Customer will use best efforts to
maintain its rights to use and license Customer’s Intellectual Property and will
immediately advise CSG of the loss of Customer’s right to use Customer’s
Intellectual Property. Customer will immediately advise CSG of all copyright and
other notices that must be used in connection with Customer’s Intellectual
Property and of any restrictions on the use of Customer’s Intellectual Property
relevant to CSG.

 

6. Indemnification Relating to the Care Express Services. Notwithstanding
anything to the contrary in this Agreement, Customer shall indemnify, defend and
hold CSG harmless from any claims, demands, liabilities, losses, damages,
judgments or settlements, including all reasonable costs and expenses related
thereto (including attorneys’ fees), directly or indirectly resulting from
Customer’s breach of any representation or warranty under Section 5 above, and
from any claim arising from CSG’s actions on behalf of Customer in designing the
Work Product, producing and operating the Care Express Services or otherwise
relating to this Exhibit, except for those claims arising directly from CSG
Intellectual Property.

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-8(a)

 

CARE EXPRESS SERVICES

 

CSG Care Express provides electronic bill presentment and payment services over
the Internet. Functional specifications include:

 

Bill Presentment

 

• Bills are dynamically rendered using custom presentation and content templates

 

• Three months of bills available for all subscribers immediately upon
registration within the implementation area

 

Note: Such availability requires a “ramp-up” period (i.e., three months of bills
will not be available until the third month following the initiation of bill
archival services)

 

• E-mail notification of bill availability sent to registered subscribers

 

• Six-month bill archive maintained for registered subscribers

 

Note: Such availability requires a “ramp-up” period (i.e., six months of bills
will not be available until the sixth month following the initiation of bill
archival services)

 

Bill Payment

 

• Payment methods include credit card and PIN-less debit card

 

  • Credit card options include American Express, Discover, Visa and Master Card

 

  • Debit card options include Visa and Master Card

 

• Subscribers presented with payment authorization message at time of payment

 

Subscriber Registration

 

• Internet registration for new subscribers of Care Express Services

 

• Internet maintenance of subscriber information such as E-mail address and
password

 

Marketing

 

Support for CSG’s Enhanced Statement Presentation® marketing assets:

 

• Messages (Regulatory and Marketing)

 

• Pre-printed form information

 

• Advertising pages

 

Security

 

• Data and applications restricted to authorized subscribers only

 

• SSL (Secure Sockets Layer) 3.0 compliant

 

Web-Site Customization and Integration

 

Customer, in conjunction with CSG, will have the ability to customize the Care
Express web design to have the layout and design that Customer desires. The
integration of Customer’s web site to Care Express should be transparent to the
end user.

 

4

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SIXTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Sixth Amendment (the “Amendment”) is executed this 11th day of April, 2000,
and is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and
Echostar Satellite Corporation (“Customer”). CSG and Customer entered into a
certain CSG Master Subscriber Management System Agreement dated April 1, 1999,
as amended, (the “Agreement”), and now desire to amend the Agreement in
accordance with the terms and conditions set forth in this Amendment. If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control. Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment, shall have the meaning set forth in the Agreement.
Upon execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment. Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree as follows:

 

1. Schedule A and Exhibit B-1 are amended to include Customer’s System Sites at
Christiansburg, Virginia and El Paso, Texas.

 

2. Schedule D shall be amended to include the following installation services
for CSG Screen Express and CSG Message Express:

 

Installation of CTI server

Configuration between CTI server and phone switch

Installation of client application, on-site, excluding Reimbursable Expenses

End-to-end testing

1 day on-site training

 

Installation and Start-up Services not included (Customer’s responsibility
and/or services available for additional fees):

 

Additional workstation installation

Printer installation

Network interface cards/devices

Remote site engineering services

Definition and implementation of all billing and financial management parameters

Custom report design and development

Operational systems requirements and implementation

Coordination of all vendor activities pertaining to telephony operational
network and database management

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

3. Schedule D shall be amended to include the following installation services
for CSG Statement Express:

 

Circuit Capacity

 

  • Review and determine the Customer Communications statement storage and
viewing parameters for the following:

 

  • retention period of statement image,

 

  • number of statement cycles,

 

  • current and projected number of physical ESP statement pages

 

  • average number of billing related calls per day and per hour

 

  • total number of workstations utilizing the application

 

  • total number of SPA’s

 

  • estimated number of concurrent Statement Express users

 

  • Evaluate circuit capacity requirements based upon above criteria

 

  • Provide circuit upgrade requirements (if needed)

 

  • Place order for circuit upgrade (if needed)

 

Product Installation

 

  • Develop MVS statement extract process

 

  • Build statement image database

 

  • Test extract/statement image process

 

  • Incorporate Statement Express into ANDS processing

 

  • Send CDROM of workstation application software to site

 

  • Verify connectivity to statement image data

 

Other

 

  • Provide Statement Express Quick Reference Guide

 

  • Access and validate proper statement display

 

4. Schedule E shall be amended to include the following Designated Environment
for Statement Express:

 

CSG Statement Express™ Designated Environment

Effective 11/99

   Page 1 of 1

 

CSG Statement Express Client - Stand Alone Environment (1)

 

Platform

See current Designated Environment requirements for ACSR for Windows NT or
Windows 95

 

Minimum Processor

80486

 

Minimum Free Disk Space

50 MB

 

Minimum Memory

24 MB

 

Speed

Network Cards/Devices

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Ethernet or Token Ring network adapter

 

Minimum Video Requirements

Super VGA display and adapter with 800 x 600 resolution

 

Printer

Any MS Windows supported printer

 

CSG Statement Express Client - ACSR Integrated Environment (2)

 

Platform

See current Designated Environment requirements for ACSR for Windows NT or
Windows 95

 

Minimum Processor

Minimum Pentium processor with 133 MHz speed

 

Minimum Free Disk Space

50 MB

 

Minimum Memory

64 MB

 

Network Cards/Devices

Ethernet or Token Ring network adapter

 

Minimum Video Requirements

Minimum Super VGA display with minimum of 1024x768 resolution at 256 colors,
small font

 

Printer

Any MS Windows supported printer

 

(1) Requires INTERNIC registered address

 

(2) Requires CSG ACSR and INTERNIC registered address

 

THIS AMENDMENT is executed on the day and year first shown above.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Joseph T. Ruble

      By:  

/s/ Purvish C. Kothari

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:   V.P. & General Counsel       Title:   SVP/CIO Name:   Joseph T. Ruble  
    Name:   Purvish C. Kothari

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EIGHTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Eighth Amendment (the “Amendment”) is executed this 30th day of June, 2000,
and is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and
Echostar Satellite Corporation (“Customer”). CSG and Customer entered into a
certain CSG Master Subscriber Management System Agreement dated April 1, 1999,
as amended, (the “Agreement”), and now desire to amend the Agreement in
accordance with the terms and conditions set forth in this Amendment. If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control. Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment, shall have the meaning set forth in the Agreement.
Upon execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment. Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to replace XBOI with the ACSR Promotions GUI, therefore,
upon execution of this Amendment, any and all references in the Agreement to
“XBOI” or “XBOI Interface” are hereby deleted and replaced with “ACSR Promotions
GUI.”

 

2. Exhibit B-1 (a) is hereby amended to delete the Product Description paragraph
for XBOI and replace it with the following text:

 

ACSR Promotions GUI. The ACSR Promotions GUI is an add-on module to ACSR. The
ACSR Promotions GUI streamlines and automates the order entry process by
eliminating the need for customer service representatives to access multiple
screens and memorize numerous service codes.

 

3. Customer also desires to license six thousand (6,000) workstations of CSG’s
ACSR module for High Speed Data. Therefore, Exhibit B-1 (a) is hereby amended to
include the following description of the ACSR module of High Speed Data:

 

ACSR module for HSD. The ACSR module of HSD allows customers, through the
graphical user interface, to access subscriber information on CCS as it relates
to Customer’s offering of high speed data services.

 

4. Customer currently licenses three thousand and forty-two (3,042) workstations
of ACSR, XBOI, ACSR AOI, CBT, CSG Statement Express, and CIT, and two thousand
seven hundred and eighty-five (2,785) licenses of CSG Screen Express/Message
Express, and Customer desires to:

 

  (a) instead license three thousand and forty-two (3,042) workstations of ACSR,
ACSR Promotions GUI, ACSR AOI, CBT, CSG Statement Express; and

 

  (b) license an additional two thousand nine hundred fifty-eight (2,958)
workstations of ACSR, ACSR Promotions GUI, ACSR AOI, CBT, CSG Statement Express
and CIT; and

 

  (c) license an additional three thousand two hundred fifteen (3,215)
workstations of CSG Screen Express/Message Express.

 

  (d) license six thousand (6,000) workstations of the ACSR module of High Speed
Data.

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

5. Therefore, effective the date of execution of this Amendment, and for the fee
set forth in Paragraph 6 below, Customer and CSG agree:

 

  (a) the three thousand and forty-two (3,042) workstation licenses of ACSR,
XBOI, ACSR AOI, CBT, CSG Statement Express shall be cancelled and replaced with
three thousand and forty-two (3,042) workstation licenses of ACSR, ACSR
Promotions GUI, ACSR AOI, CBT, CSG Statement Express; and

 

  (b) CSG hereby grants Customer an additional two thousand nine hundred
fifty-eight (2,958) licenses of ACSR, ACSR Promotions GUI, ACSR AOI, CBT, CSG
Statement Express, and CIT; and

 

  (c) CSG hereby grants an additional three thousand two hundred fifteen (3,215)
licenses of CSG Screen Express/Message Express; and

 

  (d) Upon delivery of the medium containing the ACSR module of High Speed Data,
CSG hereby grants Customer six thousand (6,000) licenses of the ACSR module of
High Speed Data; and

 

  (e) that Customer shall be authorized to make copies of the CSG Products for
which Customer currently has in its possession prior to the execution of this
Amendment, but only to the extent that such copies do not exceed the number of
total licenses for such CSG Products as granted herein in this Amendment, and
only for the limited purpose as set forth in the Agreement.

 

6. The total license fee due to CSG for the additional two thousand nine hundred
fifty-eight (2,958) licenses of ACSR, ACSR Promotions GUI, ACSR AOI, CBT, CSG
Statement Express, and CIT, the additional three thousand two hundred fifteen
(3,215) licenses of CSG Screen Express/Message Express, and the six thousand
(6,000) licenses of the ACSR module of High Speed Data is $***. The total
license fee of $*** shall be billable to Customer on June 30, 2000 and payment
of such shall be due to CSG follows:

 

Partial payment due September 1, 2000

   $***

Partial payment due January 1, 2001

   $***

Partial payment due April 1, 2001

   $***

Partial payment due June 1, 2001

   $***     

--------------------------------------------------------------------------------

Total amount due under this Amendment

   $***

 

Note: Notwithstanding Section 10 of the Agreement, the license fees above
include maintenance fees for the maintenance period from the date of execution
of this Amendment through December 31, 2000. All subsequent annual maintenance
periods shall begin on January 1 of each year and end on December 31 and shall
be billable at the annual amount of $***.

 

Note: Does not include the cost of Third Party Software as set forth in Section
G of Schedule F of the Agreement.

 

7. As a result of the foregoing, upon execution of this Amendment: (a) the total
number of workstations set forth in Exhibit B-1 for ACSR, ACSR Promotions GUI,
ACSR AOI, CBT, CSG Statement Express and CIT is increased from 3,042 to 6,000;
(b) the total number of workstations set forth on Exhibit B-1 for CSG Screen
Express/Message Express is increased from 2,785 to 6,000; and (c) the total
number of workstations set forth in Exhibit B-1 for the ACSR module of High
Speed Data is 6,000.

 

THIS AMENDMENT is executed on the day and year first shown above.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ John P. Pogge

      By:  

/s/ Edward F. Allwein

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:   President       Title:   Vice President Name:   John P. Pogge      
Name:   Edward F. Allwein

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Tenth Amendment (the “Amendment”) is executed this 21st day of December,
2000, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and Echostar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999, as amended, (the “Agreement”), and now desire to amend the
Agreement in accordance with the terms and conditions set forth in this
Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Section 18 of the Agreement is deleted in its entirety and replaced with the
following:

 

“Term. This Agreement shall be effective on the date of execution by the parties
(the “Effective Date”). This Agreement shall remain in effect until December 31,
2004, unless earlier terminated pursuant to Section 19. As specific
consideration for the mutual promises made, and benefits conferred, pursuant to
the terms and conditions herein, the Agreement may be extended for three (3)
additional one-year terms (“Additional Terms”) at Customer’s option with written
notice to CSG delivered at least ninety (90) days prior to December 31, 2004 or
the end of each one (1) year Additional Term, but in any case the term of this
Agreement shall extend for the term of any license granted under an executed
Schedule hereto; provided, however, that such extension shall relate solely to
those provisions of the Agreement that survive pursuant to Section 22 hereof. If
CSG does not, at least ninety (90) days prior to December 31, 2004 or the end of
each one (1) year Additional Term, receive from Customer written notice of
Customer’s intent to extend this Agreement, this Agreement shall not be extended
beyond its expiration. The term of any specific license for the Products and the
term for any specific Services to be provided shall be set forth in the
Schedules attached hereto and shall be effective from the date set forth therein
and continue as provided for therein, unless terminated pursuant to Section 19
of this Agreement.”

 

2. Effective the month following the month in which this Amendment is executed,
the section entitled “Number of Basic Subscribers” in Section 1.A of Schedule F,
shall be amended to reflect the following:

 

Number of Basic Subscribers

--------------------------------------------------------------------------------

   BSC*

--------------------------------------------------------------------------------

0 to 3,000,000

   $***

3,000,001 to 6,000,000

   $***

6,000,001 to 7,000,000

   $***

7,000,001 to 8,000,000

   $***

8,000,001 to 9,000,000

   $***

9,000,001 and greater

   $***

 

Note: The next adjustment to fees pursuant to Section 4 of the Agreement shall
not occur until April 1, 2001 and the rates outlined above shall be the basis
for said adjustment.

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

3. Effective the month following the month in which this Amendment is executed,
the following services shall be included as part of Customer’s BSC as set forth
in Section 1.A of Schedule F:

 

  • Monthly per Subscriber Data Extract Fee for One (1) CCS Daily Data Extract

 

Note: CSG and Customer executed a Statement of Work entitled “Implementation of
daily data extracts” on October 13, 2000. In accordance with such Statement of
Work, CSG shall waive the programming and development fee associated with the
format of the initial database structure. Customer shall have the option to add
any commercially available CCS data element to the CCS Daily Data Extract. Any
such adjustments to the Daily Data Extract and the associated hourly fees shall
be set forth in a separately negotiated statement of work. The fees for any
additional data extracts are set forth in Schedule F.

 

  • Monthly Processing and Maintenance Fee for Vantage ESP MessageLink

 

Note: The initial setup services for Vantage ESP MessageLink shall be provided
by CSG at no charge.

 

4. Customer desires to use CSG’s CCS Services for high speed data to use with
its license of CSG’s ACSR module of High Speed Data (HSD). Therefore, the
following changes are hereby made to the Agreement:

 

  a. Schedule A is hereby amended to include CCS Services for high speed data as
well as the provision of an on-line terminal facility (not the terminals
themselves), service bureau access to CCS processing software, adequate computer
time (as defined in Section 1(a) of the Performance Standards of the Agreement)
and other mechanical data processing services as more specifically described in
the user documents.

 

  b. Schedule F is amended to include the following fees for the CCS Services
for high speed data:

 

  • Basic Monthly Subscriber Charge (per high speed data subscriber) $***

 

Note: Customer plans to offer CCS non-rated high speed data services on the same
account as video services. The Basic Monthly Subscriber Charge (per high speed
data subscriber) as set forth herein relates to CCS non-rated high speed data
processing on the same account as video services and access to the thirty nine
(39) CCS high speed data fields. Such fee shall commence being billed to
Customer the month in which such services are provided by CSG. In the event that
such account only has high speed data services, or in the event that such
account is a separate account on CCS, Customer agrees to pay the Basic Monthly
Subscriber Charge for such account, as set forth in Section 1.A of Schedule F.

 

  • Vantage High Speed Data Support:

 

Monthly Processing and Maintenance Fee (per high speed data subscriber) $***

 

Note: The Monthly Processing and Maintenance Fee (per high speed data
subscriber) for Vantage High Speed Data Support as set forth herein shall
commence being billed to Customer the month in which such services are provided
by CSG.

 

  • All conversion, implementation and integration services, and the associated
fees, shall be set forth in a mutually agreed upon Statement of Work.
Reimbursable Expenses are excluded and billable.

 

5. CSG shall be Customer’s sole and exclusive provider of billing products and
services for Customer’s offerings of high speed data services. Therefore, the
first sentence of Section 23 of the Agreement is amended to include “and high
speed data” between “video” and “services.”, and the second sentence of Section
23 of the Agreement is amended to include “or high speed data”“ between “video”
and “services.”.

 

6. (a) Customer desires to obtain from CSG, and CSG hereby grants to Customer,
the perpetual right to use (at the System Sites set forth in Schedule A of the
Agreement) CSG Smartlink™ (as further described in Attachment A, attached
hereto) for the fees set forth in Paragraph 7 and subject to the terms and
conditions set forth in the Agreement (including Schedule B of the Agreement).
The software license as granted herein this Amendment for CSG Smartlink™ shall
be effective upon delivery of the medium(s) containing the software and Customer
shall be responsible for payment for such software license in accordance with
paragraph 7 below.

 

(b) Customer desires to obtain from CSG, and CSG hereby grants to Customer, a
limited license to use (at the System Sites set forth in Schedule A of the
Agreement) the CSG Workforce ExpressSM Fleet Management Downstream Interface for
no charge subject to the terms and conditions set forth in the Agreement
(including Schedule B of the Agreement). The license granted herein this
Paragraph 6(b) is further restricted for the sole and exclusive purpose of
interfacing with Customer’s Enterprise Application Integration (“EAI”) Bus. Any
other use of the CSG’s Workforce ExpressSM Fleet Management Downstream

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Interface, including the data obtained thereby, is strictly prohibited, and
shall immediately cause the license granted herein this Paragraph 6(b) to
terminate. The CSG Workforce ExpressSM Fleet Management Downstream Interface
must be certified in conjunction with Customer’s EAI Bus by CSG prior to the
integration of the interface. All project management, certification,
integration, workflow consulting and/or technical review services (including the
applicable hourly fees as set forth in Paragraph 7 below) shall be set forth in
a mutually agreed upon Statement of Work. The limited license as granted herein
this Amendment for the CSG Workforce ExpressSM Fleet Management Downstream
Interface shall be effective upon the completion of the certification and
integration of such interface.

 

  (c) Therefore, as a result of the licenses granted herein this Paragraph 6,
effective upon execution of this Amendment:

 

  i. the definition of “Products” in the Agreement shall be amended to include
CSG Smartlink™ and the CSG’s Workforce ExpressSM Fleet Management Downstream
Interface, and

 

  ii. Exhibit B-1(a) of the Agreement is amended to include the description of
CSG Smartlink™ and the CSG’s Workforce ExpressSM Fleet Management Downstream
Interface as set forth in Attachment A, attached hereto; and

 

  iii. Schedule E is hereby amended to include the Designated Environment for
CSG Smartlink™ ™ and the CSG’s Workforce ExpressSM Fleet Management Downstream
Interface as set forth in Attachment B, attached hereto; and

 

  iv. Customer acknowledges that CSG Smartlink™ may be operated by Customer at
Customer’s location. However, CSG agrees to provide Customer with the Facilities
Management Services set forth in Attachment C, attached hereto, to host CSG
Smartlink™ on behalf of Customer. Customer may discontinue the Facilities
Management Services, pursuant to a mutually agreed upon Statement of Work,
provided that Customer provides CSG with written notice of such decision at
least one hundred and eighty (180) days prior to the date that CSG is to cease
to provide the Facilities Management Services.

 

Notwithstanding anything to the contrary in the Agreement, as amended hereby,
Customer may not assign or transfer the licenses granted in this Paragraph 6
without CSG prior written consent, which consent shall not be unreasonably
withheld. Any attempted transfer or assignment of the licenses without CSG’s
prior written consent shall terminate said license.

 

7. Schedule F is amended to include the following fees for CSG Smartlink™:

 

•      Perpetual Software License Fee

   $ * **

•      $*** invoiced on December 31, 2000

        

•      $*** invoiced on March 31, 2001

        

Monthly Maintenance Fee (per subscriber)

   $ * **

 

Note: The Monthly Maintenance Fee (per subscriber) as set forth herein shall
commence being billed to Customer the month in which such services are provided
by CSG.

 

•      Installation and Startup Fee

   Quote

 

Note: All installation and startup services, and the associated fees, shall be
set forth in a mutually agreed upon Statement of Work. Such fees shall not
exceed $*** excluding Reimbursable Expenses. Reimbursable Expenses are excluded
and billable.

 

•      Monthly Facilities Management Services Fee

   $ * **

 

Note: Includes the services set forth in Attachment C. The Monthly Facilities
Management Services Fee as set forth herein shall commence being billed to
Customer the month in which such services are provided by CSG.

 

Monthly Transaction Processing Fee (per subscriber)

   $ * **

 

Note: The Monthly Transaction Processing Fee (per subscriber) as set forth
herein shall commence being billed to Customer the month in which such services
are provided by CSG.

 

  • Required CSG Services in relation to any third party application interfaces:

 

•      Project Management for Customer’s Application

        

Interface Development (per person, per hour)

   $ * **

•      Interface Certification/Integration (per person, per hour)

   $ * **

 

Note: All third party application interfaces must be certified by CSG prior to
the integration of such interfaces. All project management, certification and
integration services, and the associated fees, shall

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

be set forth in a mutually agreed upon Statement of Work. Reimbursable Expenses
are excluded and billable.

 

  • Other Suggested CSG Services in relation to any third party application
interfaces:

 

•      Work Flow Consulting (per person, per hour)

   $ * **

•      Technical Review (per person, per hour)

   $ * **

 

Note: Any services to be performed, and the associated fees, shall be set forth
in a mutually agreed upon Statement of Work. Reimbursable Expenses are excluded
and billable.

 

8. The following is added as a new section 1(g) to the Performance Standards set
forth in the Agreement:

 

g. Smartlink™. Computer availability is reported monthly over 365 days per year,
24 hours per day. CSG performance standards for computer availability is
outlined under section 1 a. of the Performance Standards of this Agreement. The
computer on-line system will be defined as available if it is processing
Customer transactions. Smartlink downtime periods are defined as periods of time
in which the system does not send responses to Customer transactions due to the
CCS host region or Smartlink server not being available which constitutes a
downtime situation.

 

The Smartlink platform, as defined as the CCS host and CAP server, shall be
available for on-line processing 24 hours per day, 365 days per year, *** per
cent of the time on a monthly basis with the exceptions set forth below. The
Smartlink platform will be defined as available if it is processing Customer
transactions. Computer downtime periods are defined as periods of time in which
the system does not send responses to Customer transactions due to the computer
region or server not being available.

 

  i. CSG shall be allowed one hour each night, Monday through Friday, between
the hours of 2:30 a.m. and 6:30 a.m. Central Time for nightly CCS host
processing and CAP server maintenance. During this time, the on-line systems
will not be available.

 

  ii. CSG shall be allowed two hours each night, Saturday and Sunday, between
the hours of 2:30 a.m. and 6:30 a.m. Central Time for nightly CCS host
processing and/or CAP server maintenance.

 

  iii. One time per calendar quarter, and with a minimum of 1-week advance
notice to Customer, CSG shall be allowed an additional (3) hours downtime for
CCS host system and CAP server maintenance on Sunday between the hours of 2:30
a.m. and 7:30 a.m Central Time.

 

  iv. CSG reserves the right to schedule additional emergency maintenance
windows with the intent to provide Customer with sufficient prior notification.
The lead time provided under these circumstances will be dependent on the
particular emergency.

 

  • CSG shall not be responsible for its failure to meet the performance
standard set forth above due to any cause beyond its control, such as but not
limited to: Customer network interruptions, third party network providers, etc.
Upon Customer’s request, CSG shall provide to Customer an explanation for the
failure, including information regarding whether such failure was, in fact,
cause by events outside of CSG’s control.

 

  • CSG will make commercially reasonable best efforts to achieve ***% computer
uptime on a monthly basis.

 

  • CSG shall be not responsible for the availability of client’s server
equipment which interfaces with CSG’s CAP server.

 

9. Schedule A and Exhibit B-1 are hereby amended to include any Customer site as
a Customer System Site.

 

10. CSG will support 3270 CCS transactions, SmartLink™ and the Workforce Express
Fleet Management Downstream Interface during the term of this Agreement;
provided, however, Customer agrees to work in good faith with CSG to convert to
SmartLink™ and/or Workforce Express Fleet Management Downstream Interface all
3270 applications that CSG demonstrates to cause material adverse impact upon
the response time, operation or performance of the CCS system, and where
Customer concurs that such conversion would not cause material adverse impact
upon the response time, operation or performance of Customer’s system.

 

4

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

11. In order for CSG to engage in adequate resource planning in relation to the
Performance Standards set forth in the Agreement, Customer agrees to provide
CSG, on a quarterly basis, with the following information:

 

  • Daily peak XML transaction volume (per hour) for the prospective six (6)
months; and

 

  • Daily peak 3270 transaction volume (per hour) for the prospective six (6)
months.

 

THIS AMENDMENT is executed on the day and year first shown above.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Jack Pogge

      By:  

/s/ Edward F. Allwein

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:   President & COO       Title:   Vice President Name:   Jack Pogge      
Name:   Edward F. Allwein

 

5

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ATTACHMENT A

 

PRODUCTS

 

CSG SmartLinkTM is an XML interface that provides a mechanism for customers to
use the open standards of the extensible Markup Language (XML) to communicate
with core CSG’s CCS system. The XML technology allows a customer to build
applications using these open standards. Message based XML is used for
communicating upstream to and downstream from core CSG systems. The data
communications method for the CSG SmartLinkTM interface is TCP/IP. Customers can
use either CSG’s External Integration Protocol (EIP) or HTTP to organize request
and reply records on the TCP/IP data stream. CSG provides the customer with the
CSG SmartLinkTM Interface Specification and the XML document type definitions
(DTDs) for each defined XML activity. XML requests sent by the customer must use
the DTDs as supplied by CSG and validate successfully against those DTDs.

 

Presented below is a summary of the activities that are currently developed for
CSG Smartlink™:

 

Activity

--------------------------------------------------------------------------------

 

CCS Transaction (See Note 1)

--------------------------------------------------------------------------------

Credit Card Payment to Account

  ACCC

Converter Diagnostic

  CDG

Converter Inventory Add

  CIA

Converter Inventory Inquiry

  CII

Converter Inventory Update

  CIU

Customer Entry

  CST

Customer Subscriber Maintenance

  CSM

Dispatch Inquiry and Update

  DIU

Dispatch Status and Update

  DSU

House Record Inquiry and Update

  HIU

House Record Entry

  HSE

Subscriber Access

  SAC

Subscriber Current Service

  SCS

Subscriber Converter Update

  SCU

Scheduling Category Inquiry

  SDC

Cycle-to-Date Details

  SDS

Subscriber Event Inquiry

  SEI

Subscriber Event Purchase

  SEP

Subscriber Equipment

  SEQ

Subscriber Inquiry and Update #2

  SI2

Subscriber Inquiry and Update

  SIU

Subscriber Memo Add

  SMA

Subscriber Memo Change

  SMC

Subscriber Memo Delete

  SMD

Subscriber Memo Display

  SMS

Subscriber On-Line Statement

  SOS

Work Order Close Out

  WCM

Work Order Change of Service

  WCS

Work Order Disconnect Service

  WDS

Work Order Display

  WDO

Work Order History

  WHS

Work Order Inquiry and Update

  WIU

Work Order Connect Service

  WOC

Work Order Special Request

  WRQ

Work Order Restart Service

  WRS

Work Order Trouble Call

  WTC

 

Note 1: CCS transactions are presented above for information purposes and to
provide a cross-reference between Smartlink™ supported activities and CCS
transactions. As a message based system, Smartlink™ messages may not support all
functionality of the CCS transaction referenced above. The interface
specification provided to Customer outlines the specific functionality of the
Smartlink™ product. Customer’s business need and defined Use Cases will
determine the use, applicability and sequencing of specific Smartlink™ messages
in communication with CSG.

 

CSG’s Workforce ExpressSM Fleet Management Downstream Interface is an interface
between Customer and CSG’s CCS system which allows selected work order data to
flow from CCS to Customer as outlined in Section 3.2 of the Fleet Management
System (FMS) Interface Specification, Version 1.0, Release Date: May 25, 2000.

 

6

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ATTACHMENT B

CSG SMARTLINKTM

 

DESIGNATED ENVIRONMENT

 

The Designated Environment information in this schedule applies only to the CSG
Products actually licensed by the Customer and may be subject to change as the
specific hardware and software configuration cannot be completely identified and
certified until after the business requirements of the Customer are determined
during the pre-installation visit.

 

The Support Services do not include support of the products if used outside the
Designated Environment (i.e., other hardware, software, or other modifications
have been introduced by the Customer that are outside the Designated
Environment). In such a case, CSG may agree to provide customized technical
support for CSG’s then-current fees for such services.

 

Sun Hardware and Software

 

Server Model

  Sun Ultra 450    

CPU’s

  4 - 400Mhz   PN 2244A

Memory

  2 GB   PN 7055A

Base Disk (for OS + Application)

  4 - 9GB   PN 5234A

Extended Disk (for operational data)

  7 – 9GB   PN 5234A

HardWare RAID 5 disk controller

  1   PN 6602A

OS

  Solaris 2.7    

Major OS Patch level

  106541-09    

 

3rd Party Software

 

Package

--------------------------------------------------------------------------------

 

Version

--------------------------------------------------------------------------------

 

Maintainer

--------------------------------------------------------------------------------

 

Location/Provider

--------------------------------------------------------------------------------

Netscape Directory Server

  4.11   Netscape Communications   See you Sun Rep

IBM MQSeries

  5.1   IBM   See your IBM Rep

Apache Web Server

  1.3.12   Apache   www.apache.org

 

7

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

CSG WorkForce ExpressSM Fleet Management Downstream Interface

 

Designated Environment

 

  • CSG’s Mainframe System

 

  • Utilizes standard EIS Gateway with HTTP Protocol

 

  • Either though serial port connection (4030) or through the gateway

 

8

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ATTACHMENT C

CSG SMARTLINKTM

FACILITIES MANAGEMENT SERVICES

 

System Administration

 

User Administration - CSG will be responsible for all user id’s and passwords
for all CSG application and UNIX server accounts.

 

Application and Server Security - CSG will closely manage the access to all
servers in the service bureau environment. Only CSG certified System
Administrators will have root access.

 

Application Engineering and Configuration - CSG will be responsible for overall
system usability and availability. CSG will be responsible for maintaining the
currency of any vendor software required by the application.

 

Third Party Software and Configuration - CSG will be responsible for the
installation and configuration of any third party software required by the
application.

 

Hardware Configuration Management - CSG is responsible for hardware
configuration of the server, network access to the server, and server peripheral
hardware.

 

OS Configuration Management - CSG is responsible for maintaining the currency of
the server operating system by installing fixes and upgrading to new levels of
the operating system when required.

 

Operating System Backup and Recovery - CSG will be responsible for maintaining
operating system backups. A backup would include the operating system itself as
well as all pertinent application configuration elements.

 

Offsite Tape Storage - CSG will be responsible for providing a process by which
operating system backups are stored offsite. The methodology and frequency are
at the discretion of the CSG Operations department.

 

Resource Analysis and Capacity Planning - CSG will be responsible for server and
disk sizing to meet current and future customer volume requirements.

 

Operations Support

 

Operations – CSG will be responsible for 24x7 monitoring of the server hardware,
operating system and applications. CSG will proactively detect issues with any
failing component and contact the appropriate support personnel to return the
failing component to operation.

 

9

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ELEVENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

 

CSG SYSTEMS, INC.

 

AND

 

ECHOSTAR SATELLITE CORPORATION

 

This Eleventh Amendment (the “Amendment”) is executed this 27th day of April,
2001, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and Echostar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999, as amended, (the “Agreement”), and now desire to amend the
Agreement in accordance with the terms and conditions set forth in this
Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

1. Customer agrees to purchase CSG’s Electronic Bill Payment Services (Paybill
Advantage®) as set forth in the attached Exhibit A-4(d), which is hereby added
as such to the Agreement. The fees for the services provided pursuant to Exhibit
A-4(d) are set forth below and shall become effective when Customer converts
from the services provided by CSG pursuant to Exhibit A-4(a) of the Agreement to
the services provided by CSG under Exhibit A-4(d). Accordingly, Schedule F shall
be amended to include the following fees:

 

Description of Item/Unit of Measure

--------------------------------------------------------------------------------

  

Frequency

--------------------------------------------------------------------------------

  

Fee

--------------------------------------------------------------------------------

1.      Startup: (per system principle) (Note 1)

   Per Request    $***

2.      ACH debit and pre-note transaction fees: (Note 2)

  

Monthly

    

Transaction volume and per transaction fee (per system principle):

 

•      1 to 1,000 transactions (per transaction)

 

•      1,001 to 2,000 transactions (per transaction)

 

•      2,001 to 3,000 transactions (per transaction)

 

•      3,001 to 4,000 transactions (per transaction)

 

•      4,001 to 5,000 transactions (per transaction)

 

•      5,001 and above transactions (per transaction)

       

$***

$***

$***

$***

$***

$***

3.      Insufficient funds return (per item, per system principle)

  

Monthly

  

$***

4.      Notification of change (per item, per system principle)

  

Monthly

  

$***

5.      Redeposit (per item, per system principle)

  

Monthly

  

$***

6.      Maintenance (per system principle)

  

Monthly

  

$***

 

Note 1: The startup fee does not apply to system principles converting from the
services provided under Exhibit A-4 (a) of the Agreement to the services
provided under Exhibit A-4(d).

 

Note 2: For clarification purposes, the volume discounts are cumulative and not
incremental (e.g., if a system principle has 2,000 transactions during the
month, all 2,000 transactions would be charged at $*** per transaction).

 

2. As of the date of execution of this Amendment, Customer receives CSG’s
Electronic Payment Services pursuant to Exhibit A-4(a) of the Agreement. Upon
Customer’s conversion from the services provided by CSG under Exhibit A-4(a) to
the services provided by CSG under Exhibit A-4(d), Exhibit A-4(a) shall be
terminated and of no further force or effect.

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

3. Until such time that Customer converts from the services provided by CSG
pursuant to Exhibit A-4(a) of the Agreement to the services provided by CSG
under Exhibit A-4(d), Customer shall continue to pay the fees set forth in
Schedule F, Section 3.A. of the Agreement. Upon Customer’s conversion from the
services provided by CSG under Exhibit A-4(a) to the services provided by CSG
under Exhibit A-4(d), Section 3.A. of Schedule F shall be deleted in its
entirety and replaced with the fees set forth in paragraph 1 above.

 

IN WITNESS WHEREOF, the parties have executed this Amendment the day and year
first above written.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:   /s/ JOSEPH T. RUBLE       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:   Joseph T. Ruble       Name:   Edward F. Allwein Title:   V.P. & General
Counsel       Title:   CIO Date:   5/14/01       Date:   4/27/01

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Exhibit A-4(d)

PAYBILL ADVANTAGE®

ELECTRONIC PAYMENT SERVICES AGREEMENT

 

1. ELECTRONIC PAYMENT SERVICES. CSG will provide to Customer, and Customer will
purchase from CSG all of Customer’s requirements for the data processing
services, including reasonable backup security for Customer’s data, to support
electronic bill paying services as set forth in Section 2 below (the “Basic
Services”) for all of Customer’s subscriber accounts that elect to utilize
Customer’s electronic bill payment services (the “Subscribers”).

 

2. BASIC SERVICES.

 

(a) Consumer Debits. Each Subscriber will have the option to preauthorize a
debit to either their checking account or savings account each month for a
predetermined date of Customer’s choosing. CSG or, if applicable, its third
party ACH Originator will be responsible for the disbursement, remittance and
settlement of all funds. CSG will create and submit a preauthorized payment
disbursement file according to bank industry standards (National Automated
Clearing House Association, “NACHA”, or Electronic Data Interface, “EDI”)
containing a debit record for Subscribers who have preauthorized monthly debits
to be made from checking or savings accounts on a day designated by Customer
each month. The ACH Originator will submit to an automated clearing house data
in the required form for the collection of the monthly payments from Subscribers
bank accounts, which will be effected on the collection date, or if that date is
not a banking day, the first banking day after such date. Each debit will be
submitted so as to effect the payment on the designated date.

 

(b) Credit of Remittances. CSG will post to Subscriber’s CCS account a payment
transaction for each processing Subscriber on the Subscriber’s collection day.

 

(c) Enrollment Process. Customer is responsible for obtaining Subscriber
enrollment information that authorizes his respective bank to post debit
transactions to his respective bank checking account or savings account as
required by NACHA. Customer will input Subscriber type of account, bank account
number, payment method, and bank routing information into the CCS system. CSG
will initiate an ACH prenote the day the form is processed or the day after the
form is processed if the form is entered after the daily cutoff time. A daily
report will be generated for the Customer each business day for which input is
processed showing that a prenote has been initiated. If the prenote process
produces an error, the CCS system will automatically update the Subscribers’
payment status to reflect an error and add the error to a daily report. If the
error was correctable by the receiving depository financial institution, the CCS
system will automatically update the information on the CCS system. The first
debit will be initiated on the appropriate date to effect the debit on the
Customer’s predetermined date.

 

(d) Automatic Preauthorized Payments. CSG and its third party ACH Originator
shall provide automatic payment deduction which will occur monthly on a date
predetermined by Customer. CSG will submit a file to the ACH Originator two days
prior to the date the deduction is scheduled to take place. The Subscriber
payment amount submitted to the ACH Originator will be the statement balance if
the statement balance is less than the current balance or if the statement
balance is greater than the current balance, then the current balance will be
used. If the designated date for deduction falls on a weekend and/or holiday,
the deduction will not occur until the next scheduled banking day.

 

(e) Settlement. The ACH Originator will credit Customer’s bank account for the
gross ACH collection on the same day as the debit to Subscriber’s checking or
savings account.

 

(f) Settlement of Returns. The ACH Originator will settle daily returns against
Customer’s bank account. Settlement with Customer will be done daily. Each day
for which there are returns, the ACH Originator will initiate a debit to the
Customer’s specified account for the total amount of debits received by ACH
Originator that day. First time NSF returns that will be re-deposited by ACH
Originator will not be debited to the Customer’s specified account. Customer is
ultimately responsible to cover on a daily basis all return debits incurred by
ACH originator and in the event collections have ceased, Customer shall be
obligated to pay within ten (10) days any unfunded return amounts not funded to
cover all remaining return debits.

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

(g) Record Keeping. Customer is responsible for maintaining Subscriber
authorization forms for a period of at least seven (7) years in accordance with
any applicable government laws or regulations.

 

3. ADDITIONAL SERVICES. If Customer desires CSG to provide other services in
addition to the Basic Services, the parties agree to negotiate in good faith
with respect to the terms and conditions (including without limitation, pricing)
on which such services shall be provided. Such services include, but are not
limited to (i) special computer runs or reports, special accounting and
information applications; and (ii) data processing and related forms and
supplies and equipment other than those provided as standard pursuant to this
Agreement (the “Additional Services”). The description of any such additional
services, and any other terms and conditions related thereto, shall be set forth
in an amendment to this Agreement signed and dated by both parties. Unless
otherwise agreed in writing by the parties in such amendment any such additional
services shall be subject to the terms of this Exhibit A-4(d).

 

4. SUBSCRIBER AUTHORIZATION. Customer shall obtain from each Subscriber the
proper documents authorizing automatic transfers to and from such Subscriber’s
savings account, checking account or bank card account, and provide a copy of
the authorization to each Subscriber. Customer will provide only valid
authorizations for processing.

 

5. SUBSCRIBER REPORTS. If Customer requests that CSG provide Customer with a
tape containing information regarding Customer’s Subscribers and related banking
information and payment data, then Customer shall pay CSG’s then current rates
for such tape.

 

6. COMPLIANCE WITH LAWS. Customer will comply in all material respects with all
federal, state or local laws and regulations pertaining to electronic payment
processing. In the event of clear evidence of significant fraudulent activity by
Customer, the Basic Services and any Additional Services will be discontinued
immediately and any funds on the way to Customer will be impounded immediately.

 

7. COLLECTION DATA. Customer shall update subscriber account balance information
to provide necessary data for the Basic Services and any Additional Services and
shall ensure through periodic checks and updates that the data is current and
accurate at all times.

 

8. ACH ORIGINATOR. Customer acknowledges and agrees that this Exhibit A-4(d)is
only between Customer and CSG and, that as a result, Customer gains no
relationship with institutions used by CSG for ACH processing. CSG may contract
with one or more financial institutions for ACH processing.

 

IN WITNESS WHEREOF, the parties have executed this Exhibit the day and year
first above written.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“Customer”)

By:  

/s/ Joseph T. Ruble

      By:  

/s/ Edward F. Allwein

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:  

Joseph T. Ruble

      Name:  

Edward F. Allwein

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:  

VP & General Counsel

      Title:  

CIO

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Date:  

5/14/01

  `   Date:  

4/27/01

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

 

4

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWELFTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

 

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twelfth Amendment (the “Amendment”) is executed this 15th day of May, 2002,
and is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and
EchoStar Satellite Corporation (“Customer”). CSG and Customer entered into a
certain CSG Master Subscriber Management System Agreement dated April 1, 1999,
as amended, (the “Agreement”), and now desire to amend the Agreement in
accordance with the terms and conditions set forth in this Amendment. If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control. Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment, shall have the meaning set forth in the Agreement.
Upon execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment. Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree as follows:

 

  1. Customer desires to obtain from CSG, and CSG hereby grants to Customer, a
license to use CSG’s Account Hierarchies. As a result, for the fees set forth in
Paragraph 4 below, CSG hereby grants Customer a perpetual license to use Account
Hierarchies subject to the terms and conditions of the Agreement.

 

  2. The definition of “Products” in the Agreement shall be amended to include
Account Hierarchies.

 

  3. Schedule B-1(a) is amended to include the following:

 

Account Hierarchies. Account Hierarchies provides customers with a basic
hierarchical infrastructure where accounts can be linked together in a
hierarchical manner to support multiple lines of business, as well as
Business-to-Business accounts. Multiple groups will be created that connect
subservient accounts across an entire business organization.

 

  4. Schedule F is amended to include the following fees for Account
Hierarchies:

 

Perpetual License Fee (per Workstation)

   Waived

Annual Maintenance Fee (per Workstation per Year)

   Waived

Account Hierarchies Processing Fee (per leaf account per month) (See Note 1)

   $***

Account Hierarchies Set-up Fee (per hour per person) (See Note 2)

   $***

Manual Insertion Fee (per package)

   $***

Shipping Materials

   Quote

Account Hierarchies Reports (per physical page) (includes generic paper)

   $***

 

Note 1: Should Customer desire to suppress the hardcopy printing of individual
leaf account

statements, any statements that are earmarked as print suppressed shall be
subject to the ESP Print

Suppression Fee as defined in the Fifteenth Amendment.

 

Note 2: To be supported by a separately executed Statement of Work

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

IN WITNESS WHEREOF, the parties have executed this Amendment the day and year
first above written.

 

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

      CSG SYSTEMS, INC. (“CSG”) By:   /s/ EDWARD ALLWEIN       By:   /s/ PETER
E. KALAN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:  

Edward Allwein

      Name:  

Peter E. Kalan

Title:  

CIO

      Title:  

CFO

Date:  

5/15/02

      Date:  

5/16/02

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

THIRTEENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Thirteenth Amendment (the “Amendment”) is executed this 18th day of
February, 2002, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Subject to (i) ePLDT, a wholly-owned subsidiary of the Philippine Long
Distance Telephone Company, (the “Vendor”) executing an agreement with CSG
substantially similar in form to Attachment 1 attached hereto, and (ii) the
terms of Paragraph 2 below, CSG agrees to permit Customer to sublicense three
hundred and ten (310) of the licensed seats of ACSR, ACSR Promotions GUI, ACSR
AOI, CBT, CSG Statement Express, CIT, CSG Screen Express/Message Express and the
ACSR Module of High Speed Data obtained by Customer pursuant to the Master
Agreement (as amended) to Vendor solely for the purpose of performing certain
customer service representative services on the behalf of the Customer. Use of
the sublicenses granted to ePLDT pursuant to this Paragraph 1 shall be limited
by each and all of the same restrictions of use as set forth in the Master
Agreement and shall be used by ePLDT under terms and conditions not inconsistent
with those granted to Customer under the terms of the agreement (however, under
no circumstances shall ePLDT have any right to further sublicense or otherwise
provide any CSG product or service to a third party).

 

2. Customer shall defend, indemnify and hold harmless CSG from and against any
and all claims, suits, liabilities, expenses, attorneys’ fees or damages for any
breach by ePLDT of the terms of the ACSR, ACSR promotions GUI, ACSR AOI, CBT,
CSG Statement Express, CIT, CSG Screen Express/Message Express and/ore ACSR
Module of High Speed Data licenses or any of the terms of Paragraph 1 above.

 

3. Customer shall be responsible for paying CSG for any and all
installation/startup service provided by CSG in relation to the expanded
licenses granted in Paragraph 1 above. Such services shall be provided under a
mutually agreeable Statement of Work.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:  

/s/ Joseph T. Ruble

      By:  

/s/ Edward F. Allwein

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:  

Joseph T. Ruble

      Name:  

Edward F. Allwein

Title:  

S.V.P. & General Counsel

      Title:  

CIO

Date:  

3/6/02

      Date:  

2/18/02

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

ATTACHMENT 1

 

CONFIDENTIALITY AGREEMENT

 

THIS CONFIDENTIALITY AGREEMENT is made as of the              day of September,
2001 between CSG SYSTEMS, INC., a Delaware corporation with its principal
offices at 7887 East Belleview Ave., Suite 1000, Englewood, CO 80111, U.S.A.
(“CSG”) and ePLDT, a              with its principal offices at 5/F L.V. Locsin
Bldg, Ayala cor. Makati Avenue, 1200 Makati City, Philippines (“Company”).

 

RECITALS

 

CSG and Company intend to discuss certain matters regarding potential business
relationships,

including opportunities regarding CSG’s software and systems (the “Products”) in
certain areas.

 

In these discussions, CSG and Company may disclose to the other confidential and
proprietary information and trade secrets for evaluation of the Products and any
potential business relationship (the “Evaluation Process”).

 

As a result, CSG and Company agree on the following terms for disclosure and
protection of their respective information.

 

1. DEFINITION OF CONFIDENTIAL INFORMATION. “Confidential Information” means
information developed, acquired or licensed that is maintained as confidential
information or trade secrets, including products planning information, marketing
strategies, plans, finance, operations, customer relationships, customer
profiles, sales estimates, business plans, internal performance results relating
to past, present or future business activities, scientific or technical
information, designs, processes, procedures, formulas, or improvements,
confidential or proprietary concepts, documentation, reports, data,
specifications, computer software, source code, object code, flow charts,
databases, inventions, information, know-how, show-how and trade secrets,
whether or not patentable or copyrightable, and all documents, inventions,
substances, engineering and laboratory notebooks, drawings, diagrams,
specifications, bills of material, equipment, prototypes and models, and any
other tangible embodiment of the foregoing.

 

2. IDENTIFICATION OF CONFIDENTIAL INFORMATION. All information which is
disclosed by the disclosing party to the receiving party and which is to be
protected hereunder as Confidential Information of the disclosing party shall:

 

(a) if in writing or other tangible form, be labeled as proprietary and/or
confidential, and

 

(b) if oral, be identified as proprietary and/or confidential at the time of
disclosure and confirmed in writing by the disclosing party as confidential
and/or proprietary within fifteen (15) days of the date of disclosure.

 

3. CONFIDENTIALITY. CSG and Company agree, with respect to the other’s
Confidential Information, for a period of three (3) years from the date of
disclosure:

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

(a) to take reasonable precautions necessary to safeguard confidentiality of
that Confidential Information, including those the party takes to protect its
own Confidential Information and those the other party reasonably requests from
time to time;

 

(b) not to disclose that Confidential Information to any person or entity except
its employees who have a need to know and require access in connection with the
Evaluation Process;

 

(c) to require that such employees (i) agree to comply with the use and
non-disclosure restrictions applicable to such Confidential Information under
this Agreement and (ii) acknowledge the disclosing party’s right to enforce
these restrictions against the employee before disclosing that Confidential
Information to any such employee; and

 

(d) not to remove or deface any notice of confidentiality on the Confidential
Information. The placement of a copyright notice on any Confidential Information
will not constitute publication or otherwise impair its confidential nature.

 

4. USE. Each party will use the Confidential Information of the other party
exclusively to evaluate the Products and evaluate potential business
relationships. The Company will not copy the Products without CSG’s prior
written permission, and CSG and Company will not copy any of the other’s
Confidential Information without the other’s prior written permission.

 

5. UNAUTHORIZED USE OR DISCLOSURE. The unauthorized use or disclosure of either
party’s Confidential Information will cause the party irreparable harm, and any
actual or threatened unauthorized use or disclosure will entitle the disclosing
party to injunctive relief, without bond. If an unauthorized use or disclosure
of either party’s Confidential Information occurs, the recipient will
immediately notify the disclosing party and take, at the recipient’s expense,
all steps which are reasonably necessary to recover the disclosing party’s
Confidential Information and to prevent its subsequent unauthorized use or
dissemination, including availing itself of actions for seizure and injunctive
relief. If the recipient fails to take these steps in a timely manner, the
disclosing party may take them in its own or the recipient’s name and at the
recipient’s expense.

 

6. LIMITATION. Neither party will have any confidentiality obligation with
respect to any portion of Confidential Information that (i) the recipient
independently knew or develops without using the disclosing party’s Confidential
Information, (ii) the recipient lawfully obtains from a third party under no
obligation of confidentiality, (iii) becomes available to the public other than
as a result of an act or omission of the recipient or any of its employees or
(iv) is required to be disclosed in a judicial or administrative proceeding
after all reasonable legal remedies for maintaining such information in
confidence have been exhausted including, but not limited to, giving the
disclosing party as much advance notice of the possibility of such disclosure as
is practical so that the disclosing party may attempt to stop such disclosure or
obtain a protective order concerning such disclosure.

 

7. PRODUCTS. The Company acknowledges that CSG or its licensors own the Products
and all patents, copyrights, trade secrets, trademarks and other proprietary
rights related to the Products, whether or not specifically recognized or
protected under the laws of any country, and that this Agreement gives the
Company no rights with respect to the Products or CSG’s proprietary rights,
except the limited rights specified in this Agreement. The Company will not take
any action that jeopardizes CSG’s or its licensors’ proprietary rights or
acquire any rights in the Products.

 

8. DISCUSSIONS. CSG and Company will act in good faith. This Agreement does not
obligate CSG or Company to enter into any discussions, agreements or business
relationships. Any agreement that will bind

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

the parties not set forth in this Agreement must be in writing and signed by an
authorized representative of both parties. Oral agreements, promises and
representations made between the parties but not contained in such a written
agreement will not be binding.

 

9. RETURN OF CONFIDENTIAL INFORMATION. CSG and Company will, on request by the
other, (i) return the other party’s Confidential Information and any tangible
embodiment containing such Confidential Information, and (ii) deliver to the
other party an affidavit which certifies that the party has complied with these
termination obligations.

 

10. INDEMNITY. Each party will indemnify the other party against any damages,
loss, liability or expense (including lawyer’s fees) that such other party may
incur as a result of any violation of its confidentiality obligations hereunder,
due to any act or omission of such party, its employees, agents or consultants.
This Section will not be construed to limit or exclude any other claims or
remedies that either party may assert under this Agreement or by law.

 

11 . U.S. EXPORT CONTROLS. The Company acknowledges that the Products and all
related technical data are subject to controls under the U.S. Export
Administration Regulations. The Company will not re-export or disclose the
Products or any related technical data, or direct products thereof, to any
country or person resident outside of the United States or Philippines (except
to CSG and its employees), unless the Company obtains an appropriate
authorization from CSG and the U.S. Department of Commerce.

 

12. ASSIGNMENT. Neither party may assign, delegate or otherwise transfer this
Agreement or any of its rights or obligations hereunder without the other
party’s prior approval. Any attempt to do so without such approval will be void.
Notwithstanding the foregoing, CSG may assign this Agreement, upon notice to
Company, to a related or unrelated person in connection with a transfer of all
or substantially of its stock or assets to a third party, and Company hereby
consents to such assignment in advance

 

13. GOVERNING LAW. This Agreement and performance thereunder shall be governed
by the laws of the State of Colorado, U.S.A, excluding its conflicts of laws
rules.

 

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date
first above written.

 

ePLDT (“COMPANY”)       CSG SYSTEMS, INC. (“CSG”) By:           By:        

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:           Name:        

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Title:           Title:        

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Date:           Date:        

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

 

4

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

FOURTEENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Fourteenth Amendment (the “Amendment”) is executed this 21st day of
December, 2001, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

  1. Customer has licenses for a total of 6,000 workstations of CIT as follows:

 

Second Amendment

   2,500 workstations

Third Amendment

   542 workstations

Eighth Amendment

   2,958 workstations

 

The annual maintenance periods for the CIT licenses granted under each of these
Amendments is as follows:

 

Second Amendment

   July 1 of each year through June 30 of the following year

Third Amendment

   December 1 of each year through November 30 of the following year

Eighth Amendment

   January 1 through December 31 of each year

 

Under the terms of the Second Amendment, CSG invoiced Customer for $*** for the
maintenance period of July 1, 2001 through June 30, 2002. Although due under the
terms of the Third Amendment, CSG has not yet invoiced Customer for $*** for the
maintenance period December 1, 2000 through November 30, 2001. Under the terms
of the Eighth Amendment, CSG invoiced Customer for $*** for the maintenance
period of January 1, 2001 through December 31, 2001. As a result, the CIT
maintenance fees invoiced under the Second and Eighth Amendments in the amount
of $*** remains unpaid.

 

  2. Customer has not yet determined an implementation date for CIT.
Notwithstanding anything to the contrary in the Agreement (as amended), CSG
hereby agrees that Customer shall not be responsible, until CIT is implemented,
for paying the CIT maintenance fees, as set forth in Paragraph 1 above.
Therefore, CSG will reverse the $*** of CIT maintenance invoiced under the
Second and Eighth Amendments and will not pursue the $*** not yet invoiced under
the terms of the Third Amendment, until CIT is implemented. Hence, Customer
hereby agrees that upon the implementation of CIT, Customer shall be responsible
for paying all applicable maintenance fees for all of the previous maintenance
periods where maintenance was not paid at the rates that would have been effect
for those maintenance periods. Therefore, as a further point of clarification
between the parties, upon the implementation of CIT, the CIT maintenance periods
shall commence as follows:

 

Second Amendment

   July 1, 2001

Third Amendment

   December 1, 2000

Eighth Amendment

   January 1, 2001

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  3. CSG agrees to waive any late fees that may have been assessed with respect
to the unpaid amounts reflected in Paragraph 1 above.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:   /s/ JOSEPH T. RUBLE       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:  

Joseph T. Ruble

      Name:  

Edward F. Allwein

Title:  

S.V.P. & General Counsel

      Title:  

CIO

Date:  

12/26/01

      Date:  

12/21/01

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

FIFTEENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Fifteenth Amendment (the “Amendment”) is executed this 7th day of December,
2001, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999, as amended, (the “Agreement”), and now desire to amend the
Agreement in accordance with the terms and conditions set forth in this
Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to amend the Agreement such that ESP processing and physical
statement generation are unbundled and appear as separate invoice line items. By
unbundling these services, Customer will be able to avoid the cost of generating
a hard copy statement for customers that use the recurring credit card service
and do not wish to receive a statement. The ESP charge will still apply to each
statement, as ESP will create the electronic versions of every statement for
archival purposes. ESP will also serve as the filter to determine which
subscribers will receive hard copy statements and which will not.

 

2. Therefore, upon execution of this Amendment, Schedule F, Section 5.I.A.1. is
deleted in entirety and replaced with the following:

 

ITEM/DESCRIPTION

--------------------------------------------------------------------------------

   PRICE

--------------------------------------------------------------------------------

I. ESP® Processing Fees - Legacy Statement Upgrades

           

A. First Physical Page, Duplexed (Front & Back), Black & White Print Only,
Generic Paper and Forms

           

1. Physical Statement Generation - Generic Format

           

a. Number of Monthly Statements (Note 1)

           

0 to 3,000,000

   $ ***    Per Physical Statement

3,000,001 to 4,000,000

   $ ***     

4,000,001 to 5,000,000

   $ ***     

5,000,001 to 6,000,000

   $ ***     

6,000,001 to 7,000,000

   $ ***     

7,000,001 and greater

   $ ***     

b. ESP Processing Fee (Note 5)

   $ ***    Per Physical Statement

c. ESP Print Suppression Fee (Note 6)

   $ ***    Per Suppressed
Physical Statement

 

Note 1: The per statement price for each of these five (5) tiers, as noted, is
not intended to apply incrementally (e.g., if Customer had 3,500,000 statements,
the per statement price would be $*** on all 3,500,000 statements; if Customer
had 5,500,000 statements, the per statement price would be $*** on all 5,500,000
statements).

 

Note 5: The ESP Processing Fee shall be assessed against each physically
generated statement. This fee shall show up as a separate invoice line item.

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Note 6: The ESP Print Suppression Fee shall be assessed against each print
suppressed statement. This fee is the same as the ESP Processing Fee as ESP
processing is still required to create the electronic versions of every
statement for archival purposes. This fee shall show up as a separate invoice
line item.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:   /s/ JOSEPH T. RUBLE       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:  

Joseph T. Ruble

      Name:  

Edward F. Allwein

Title:  

S.V.P. & General Counsel

      Title:  

CIO

Date:  

12/13/01

      Date:  

12/7/01

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SIXTEENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Sixteenth Amendment (the “Amendment”) is executed this 13th day of
December, 2001, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer is currently utilizing CSG’s recurring, monthly PayBill Advantage
Service. Customer also desires to offer to its Subscribers the option to make
one-time payments via PayBill Advantage. As a result, Customer agrees to use and
CSG agrees to provide PayBill Advantage for one-time payments as follows.

 

  a. All of the terms and conditions of Exhibit A-4(d) and of the Agreement
shall apply to Customer’s use of the Service for one-time payments except as set
forth below:

 

  • CSG will not initiate ACH prenotes for one-time payments. ACH prenotes will
only be initiated for recurring, monthly payments.

 

  • With respect to one-time payments only, the Subscriber payment amount
submitted to the ACH Originator will be determined by the Subscriber.

 

  • With respect to one-time payments only, CSG will submit a file to the ACH
Originator on the date the payment is entered into the CCS system. However, if
the designated date for deduction falls on a weekend or holiday, the deduction
will not occur until the next scheduled banking day.

 

  b. The fees for one-time payments via PayBill Advantage are as follows:

 

Description of Item/Unit of Measure

--------------------------------------------------------------------------------

   Frequency

--------------------------------------------------------------------------------

  

Fee

--------------------------------------------------------------------------------

Startup Fee: (per system principle)

   Per Request    N/A

Other Fees:

         

1.      ACH debit and pre-note transaction fees (Note 1)

   Monthly     

Transaction volume and per transaction fee (per system principle):

         

• 1 to 1,000 transactions (per transaction)

        $***

• 1,001 to 2,000 transactions (per transaction)

        $***

• 2,001 to 3,000 transactions (per transaction)

        $***

• 3,001 to 4,000 transactions (per transaction)

        $***

• 4,001 to 5,000 transactions (per transaction)

        $***

• 5,001 and above transactions (per transaction)

        $***

2.      Insufficient funds return fee (per item, per system principle)

   Monthly   

$***

3.      Notification of change fee (per item, per system principle)

   Monthly   

$***

4.      Redeposit fee (per item, per system principle)

   Monthly   

$***

5.      Maintenance fee (per system principle)

   Monthly   

N/A 

 

Note 1: For clarification purposes, the volume discounts on ACH debit and
pre-note transactions are cumulative and not incremental (e.g., if a system
principle has 2,000 transactions during the month, all 2,000 transactions would
be at $*** per transaction).

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:   /s/ PETER E. KALAN       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Peter E. Kalan

     

Name:

 

Edward F. Allwein

Title:

 

CFO

     

Title:

 

CIO

Date:

 

12/18/01

     

Date:

 

12/13/01

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SEVENTEENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Seventeenth Amendment (the “Amendment”) is executed this 16th day of
September, 2002, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer no longer desires to license the ACSR Promotions GUI described in
Exhibit B-1 as amended by the Eighth Amendment to the Agreement, and as such no
longer desires CSG to provide support or maintenance for the ACSR Promotions
GUI. Therefore, CSG shall have no liability to the Customer for neither the
license of, nor the maintenance and support for, the ACSR Promotions GUI. More
specifically, (i) Paragraph 1 of the Eighth Amendment to the Agreement (the “8th
Amendment”) is deleted in its entirety and replaced with “Any and all references
in the Agreement to ‘XBOI’ or ‘XBOI Interface’ is hereby deleted.”; and (ii)
Paragraph 2 of the 8th Amendment is deleted in its entirety; and (iii) all
references to ACSR Promotions GUI are removed from Paragraphs 4(a), 4(b), 5(a),
5(b), 6 and 7 of the 8th Amendment. Notwithstanding the above, Customer may
continue to use (at the System Sites set forth in Schedule A and Exhibit B-1 of
the Agreement) the open data exchange (“ODE”) interface provided by CSG, at no
charge, so long as Customer uses the ODE interface for the sole purpose of
interfacing with Customer’s Dish-Promo application.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:   /s/ JOSEPH T. RUBLE       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Joseph T. Ruble

     

Name:

 

Edward F. Allwein

Title:

 

S.V.P. & General Counsel

     

Title:

 

CIO

Date:

 

9/19/02

     

Date:

 

9/16/02

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EIGHTEENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Eighteenth Amendment (the “Amendment”) is executed this 6th day of June,
2002, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999, as amended, (the “Agreement”), and now desire to amend the
Agreement in accordance with the terms and conditions set forth in this
Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

WHEREAS, Customer has developed and is operating a direct broadcast satellite
service (“DBS”) to distribute television and entertainment programming to its
subscribers; and

 

WHEREAS, CSG would not offer Cycle E and the Cycle E Processing Environment in
relation to the Products and Services if the utilization by DBS of such Products
and Services did not significantly differ from the utilization of such Products
and Services by wireline video services providers;

 

Now therefore, CSG and Customer agree as follows:

 

1. Exhibit A-1 shall be amended by inserting the following at the end of
paragraph 1:

 

CSG agrees to provide Customer with service bureau access to a dedicated version
of the CCS processing software (“Cycle E”). CSG and Customer agree that Cycle E
functionality shall include the same functionality, in relation to the Products
and Services, as expected to be provided to Customer by CSG, on June 8, 2002 at
12:00 p.m. (MST). CSG agrees to provide Customer with a dedicated processing
environment (“Cycle E Processing Environment”). The Cycle E Processing
Environment shall include one (1) Logical Partition (“LPAR”), one (1) Test
environment (as mutually agreed to between the parties), one (1) Vantage®
processing environment, one (1) Common Addressability Platform environment and
network connectivity host termination (“TN3270”).

 

The fees for Cycle E and the Cycle E Processing Environment are set forth in
Exhibit B attached.

 

2. For the fees set forth in Exhibit A 1.A, CSG shall make available to
Customer, for each of the calendar years beginning on January 1, 2003 and
January 1, 2004, 30,000 hours of Technical Services each year in connection with
the distinctive maintenance and support requirements of the Products and
Services in relation to Cycle E (“Annual Support Hours”). For the calendar year
of 2002, Annual Support Hours shall be prorated based upon the time between the
execution date of this Amendment and December 31, 2002. The Annual Support Hours
are subject to the following terms and conditions:

 

  (a) The hours expended by CSG in relation to (i) project management, (ii)
analysis of business requirements, (iii) development and programming, (iv)
system testing, (v) system maintenance, (vi) system documentation, (vii) release
management, (viii) operations support, and (ix) passer activities, will be
counted against the Annual Support Hours allotment.

 

  (b)

The initial number of hours that Customer may utilize in any particular quarter
of a calendar year shall be one fourth of the total Annual Support Hours
(“Quarterly Hours”). For purposes of this Section 2(b), “Quarterly Support
Hours” shall mean the number of hours that Customer may utilize in any
particular quarter after Customer has carried over from the previous quarter
and/or borrowed from the subsequent quarter in accordance with this Section
2(b). In the event that Customer does not utilize the Quarterly Support Hours
during any particular

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  quarter, Customer shall be allowed to carry over unutilized hours into the
subsequent quarters. However, the amount of hours carried over pursuant to this
section shall not exceed 25% of the Quarterly Support Hours allocated to the
then current quarter. Alternatively, Customer may borrow up to twenty five
percent (25%) of the Quarterly Support Hours allocated to the subsequent quarter
and apply those hours to the then current quarter, provided Customer has not
carried over any hours from previous quarter. Any hours requested by Customer,
and accommodated by CSG, that exceed the Quarterly Support Hours, shall be
billable at the per hour rates set forth in Section 4 of Schedule F.

 

  (c) The number of hours made available by CSG for any two consecutive quarters
(“Committed Hours”) shall be fixed, unless otherwise agreed to by both parties.
Customer shall have the option to increase or decrease the number of Committed
Hours, provided that Customer provides CSG with three months prior written
notice of such increase or decrease. Notwithstanding the foregoing, (a) the
decrease in the number of hours shall be no more than 25% of the hours currently
available; and (b) in no event can such decrease result in the Committed Hours
falling below 4,000 hours. If a decrease in the Committed Hours results in
Customer not utilizing all of the initial Annual Support Hours (30,000) in a
calendar year, Customer shall be entitled to a credit for any unused Annual
Support Hours at $*** per hour. Any increase in the number of available hours
shall be mutually agreed to by both parties and shall be billable to Customer at
the rate of $*** per hour and shall be paid in accordance with the terms of the
Agreement.

 

  (d) Reimbursable Expenses are additional.

 

  (e) The parties agree that the senior representatives from Customer’s IT
Department and CSG’s EchoStar SBU shall meet on a quarterly basis to review and
update Customer’s maintenance and support requirements in relation to Cycle E
for the upcoming three (3) quarters.

 

(f) The fees for Annual Support Hours are set forth in Exhibit A attached
hereto.

 

3. All licenses previously granted for the Products listed in Section 3(a)
below, are, upon the execution of this Amendment replaced with the following:

 

  (a) The license established by this Amendment shall apply only to ACSR and
ACSR HSD, CSG Statement Express™, and CSG Screen Express® (collectively, the
“Expanded License Software”).

 

  (b) In consideration for payment of the fees set forth in Exhibit A attached
hereto, CSG hereby grants to Customer a perpetual, non-exclusive, royalty-free
license to use the Expanded License Software (the “Expanded License”), subject
to the terms and conditions set forth below:

 

  (i) Customer may use the Expanded License Software in object code form only on
workstations that are owned or leased by Customer in the United States, in the
Designated Environment for each Product as specified in the Agreement, and only
for Customer’s own internal business purposes in connection with the CCS
Services;

 

  (ii) Upon the execution of this Amendment, Customer may make an unlimited
number of copies of the applicable Expanded License Software for its use under
this Expanded License; provided, however, that Customer shall reproduce all
confidentiality and proprietary notices on all such copies;

 

  (iii) This Expanded License is not transferable, in whole or in part;

 

  (iv) Except as specifically provided in Section 3 (c) below, Customer will not
use, or permit any other person to use, the Expanded License Software to provide
any service to, on behalf of, or for the benefit of, any third party other than
Customer’s subscribers;

 

  (v) Except as specifically provided in Section 3(c) below, Customer will not
use, or permit any other person to use, the Expanded License Software in a
service bureau capacity (e.g., whereby two or more unrelated parties are capable
of deriving the benefit of the software from a common or shared computer
facility);

 

  (vi) Customer shall not otherwise copy, translate, modify, adapt, decompile,
disassemble or reverse engineer the Expanded License Software;

 

  (vii) The Expanded License granted under this Section is exclusive of any
third party software that may be required to operate the software, as identified
in Exhibit B attached hereto, for which Customer agrees to be solely responsible
for procuring; and

 

  (viii) Customer acknowledges that its use of the Expanded License shall be
limited to 14,000,000 basic subscribers. In the event that Customer’s basic
subscribers exceed 14,000,000, additional license fees will be due to CSG.

 

  (ix) Customer shall be responsible for paying CSG for any and all
installation/startup services provided by CSG in relation to the Expanded
Licenses granted in this Section 3(b). Such services shall be provided under a
mutually agreeable Statement of Work.

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  (c) CSG acknowledges and agrees that Customer may desire to have third parties
access and use copies of the Expanded License Software for the exclusive benefit
of Customer, and CSG hereby consents to such third party access, provided that:

 

  (i) Such third party executes an agreement with CSG substantially similar in
form to Attachment 1 of the Thirteenth Amendment;

 

  (ii) Customer takes all reasonably necessary precautions with such third
parties to protect the intellectual property rights of the Expanded License
Software;

 

  (iii) Such third parties’ use of the Expanded License Software is strictly in
accordance with the limitations contained in the Agreement as amended by this
Amendment;

 

  (iv) Customer shall be responsible for the acts or omissions of such third
parties with respect to their use of the Expanded License Software and shall
defend, indemnify and hold harmless CSG from and against any and all claims,
suits, liabilities, expenses, attorneys’ fees or damages for any breach by such
third party of the terms of the Expanded Licenses or any terms of this Section
3(c); and

 

  (v) Customer shall be responsible for paying CSG for any and all
installation/startup services provided by CSG in relation to the licenses
granted in this Section 3(c). Such services shall be provided under a mutually
agreeable Statement of Work.

 

  (d) The fees due to CSG for the Expanded License granted hereunder, for up to
14,000,000 basic subscribers, and the accompanying payment terms are specified
on Exhibit A attached hereto.

 

4. The parties agree to negotiate in good faith to determine a mutually
agreeable service level agreement (“SLA”) for Cycle E and the Cycle E Processing
Environment within ninety (90) days of the execution of this Amendment. The SLA
shall utilize a matrix to match service level commitments and associated
penalties with the importance of a particular business function and the impact
of its unavailability on Customer’s operations. The parties agree to a phase in
period such that during the first 3 months after CSG has gone live with Cycle E,
CSG would suffer no penalties if it fails to meet any new SLA, but otherwise
satisfies the old SLA’s. During the next 3 months, CSG would be liable only for
one-half of the penalties that would apply under the new SLA. After the 6-month
phase in, the new SLA’s will apply and CSG will be liable for the penalties in
full for failure to achieve the new SLAs. Furthermore, the parties agree to meet
with each other’s technical supervisors on a quarterly basis to review the
performance of the Cycle E and the Cycle E Processing Environment and
proactively address predicted changes in Customer’s business. The relationship
managers will be tasked with addressing these changes and proposing revisions to
the SLA to accommodate these changes. In the event that the parties, in good
faith, have not reached a mutually agreeable SLA for Cycle E and the Cycle E
Processing Environment within ninety (90) days of the execution of this
Agreement, beginning October, 1, 2002, Customer will be entitled to receive a
penalty of $*** per month until an amendment for an SLA is executed. However, in
no event shall such penalty exceed $***.

 

5. The disaster recovery plan attached hereto as Exhibit C shall be inserted as
Schedule G of the Agreement.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)      

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:   /s/ JOSEPH T. RUBLE       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Joseph T. Ruble

     

Name:

 

Edward F. Allwein

Title:

 

S.V.P. & General Counsel

     

Title:

 

Chief Information Officer

Date:

 

6/7/02

     

Date:

 

6/6/02

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Exhibit A

 

Fees

 

I. A. Monthly Cycle E Access, Maintenance, and Support Fee

 

Beginning September 2002 through December 2002

   $***

Effective January 2003 and thereafter

   $***

 

Includes the following:

 

  • Cycle E Access

 

  • Cycle E Processing Environment

 

  • Annual Support Hours (as of the execution date of this Amendment 30,000
hours)

 

Note: Effective upon the execution of this Amendment, the Monthly Maintenance
Fee (per subscriber), the Monthly Facilities Management Services Fee, and the
Monthly Transaction Processing Fee (per subscriber) in relation to CSG
Smartlink, as set forth in paragraph 7 of the Tenth Amendment, shall be included
in the Monthly Cycle E Access, Maintenance, and Support Fee as set forth above.

 

B. Installation and startup services, and the associated fees, in relation to
the Cycle E Access and the Cycle E Processing Environment shall be set forth in
a mutually agreeable Statement of Work.

 

II. A. Expanded License Software and Maintenance

 

Software

   $***

Maintenance

   Included in Item I.A above

 

Payment Terms. The $*** license fee for the Expanded License Software shall be
due to CSG immediately upon execution of this Amendment. The Expanded License
Software is subject to all of the terms and conditions, including but not
limited to the 14,000,000 basic subscriber limit, set forth in paragraph 3 of
this Amendment. CSG agrees to give Customer a credit equal to $*** to be applied
against Customer’s April, 2002 invoice from CSG.

 

Effective January 1, 2003, the maintenance fees in relation to all licenses
previously granted for ACSR and ACSR HSD, CSG Statement Express, and CSG Screen
Express shall no longer be invoiced separately, but instead shall be included in
the Monthly Cycle E Access, Maintenance, and Support Fee as set forth in Item
I.A above. However, Customer shall still be responsible for such maintenance
fees currently billed and owed to CSG as of the execution of this Amendment.

 

B. Fees for installation and startup services are set forth in Schedule F of the
Agreement.

 

4

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Exhibit B

 

Third Party Software

 

1. ACSR

 

• Rumba 2000 v 7.0.b.

 

• Brixton software products, including, PU2.1.LU6.2, 3270 Client, and LU2.1

 

2. ACSR/HSD

 

• Same as ACSR

 

5

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Exhibit C

 

CSG Systems, Inc. Business Continuity/Disaster Recovery Plan

 

CSG maintains written business continuity plans (BCP) that describe a
pre-planned sequence of events to ensure the continuation, recovery, and
restoration of all business-critical business functions in the event of a
business disaster. Business-critical functions (computer resources, networks,
processes, and facilities) are those which, if not operating, would cause
significant adverse impacts upon the services or products provided by CSG
Systems, Inc. to its clients.

 

For BCP and disaster recovery purposes, CSG Systems, Inc. has categorized all
business-critical functions into one of three critical recovery windows. These
windows are referred to as Minimum Acceptable Recovery Configurations (MARC I,
MARC II, MARC III), with each MARC being defined according to a specific period
of time as follows:

 

  • All MARC I business functions are required to be operational from a BCP
standpoint within 48 hours after declaration of a business disaster.

 

  • All MARC II business functions are required to be operational from a BCP
standpoint between day three and day seven after declaration of a business
disaster.

 

  • All MARC III business functions are required to be operational from a BCP
standpoint between day eight and day thirty-one after declaration of a business
disaster.

 

In the event of a declared disaster, affecting Customer data, CSG will provide
Customer with BCP coverage as follows for the following products and services:

 

MARC I

CCS

Credit Card Authorization (One Time and Recurring) Services

Host & Distributed Interfaces

Electronic Payment Services (Paybill Advantage)

CSG Statement Express

Print and Mail Services

 

MARC II

ACSR Code Distribution

 

MARC III

Collection Services Interfaces

Credit Verification Services

CSG Vantage (NOTE: currently evaluating requirements)

 

CSG will maintain adequate BCP plans for each of the products and services
listed above, and will test those plans an annual basis for accuracy and
adequacy.

 

6

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

NINETEENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Nineteenth Amendment (the “Amendment”) is executed this 6th day of June,
2002, and is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement dated
April 1, 1999, as amended, (the “Agreement”), and now desire to amend the
Agreement in accordance with the terms and conditions set forth in this
Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment, shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

Now therefore, CSG and Customer agree as follows:

 

1. Customer desires to use CSG’s ProfitNow!™ on a trial basis through December
31, 2002, and CSG agrees to provide such trial to Customer at no cost, but only
through December 31, 2002. Schedule A is amended to include ProfitNow! and
Exhibit A-10 attached hereto. In the event that Customer desires to use
ProfitNow! beyond December 31, 2002, then, Customer shall notify CSG in writing.
Upon receipt of notification by Customer, CSG and Customer agree that the price
for the ProfitNow! churn and profitability models starting January 1, 2003, will
be $*** per subscriber per month unless otherwise agreed upon prior to December
31, 2002.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:

 

/s/ JOSEPH T. RUBLE

     

By:

 

/s/ EDWARD F. ALLWEIN

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Joseph T. Ruble

     

Name:

 

Edward F. Allwein

Title:

 

S.V.P. & General Counsel

     

Title:

 

Chief Information Officer

Date:

 

6/7/02

     

Date:

 

6/6/02

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Exhibit A-10

 

CSG PROFITNOW!

 

1. CSG ProfitNow! includes two modules, Churn and Profitability. The churn
module accurately predicts customer behavior and recommends strategies to
prevent customer defections. The profitability module identifies cross-sell and
up-sell opportunities, and when those offers are most likely to be accepted.

 

Churn. Churn predicts the probability that a customer will disconnect within 30
days, identifies the reason(s) that a customer will disconnect, and recommends
strategies that might keep a customer from disconnecting.

 

Profitability. Profitability provides a 60-day forecast of a customer’s value
and recommends the products or services to which customers are likely to upgrade
in order to increase their value.

 

2. ProfitNow! transactions will be supported through the latest version of the
CSG SmartLink™ API.

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTIETH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twentieth Amendment (the “Amendment”) is executed this 23rd day of
December, 2002, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to acquire and CSG wishes to provide the CSG DatavisionTM
(a/k/a GreenBar) reporting tool. Therefore, upon execution of this Amendment and
for the fees listed in paragraph 3 below, the definition of Products in Schedule
B to the Agreement shall be amended to include CSG Datavision and CSG hereby
grants a license to Customer to use the CSG Datavision product with twenty-five
(25) user IDs. Furthermore:

 

  a. The following description of CSG Datavision (a/k/a GreenBar) shall be added
to Exhibit B-1 (a): The CSG Datavision reporting tool provides a web front end
for the RMS reporting system. CSG Datavision allows much greater flexibility in
retrieving and presenting the RMS report data. Additionally, Customer will be
able to administer the number of users on the system as well as which reports
each user has access to. With CSG Datavision, Customer can view data in HTML
format and download or export this data in CSV format.

 

  b. Attachment 1 outlines the service level standards CSG agrees to provide for
CSG Datavision. Should Customer require different retention settings than those
provided in the service level standards, CSG shall work with Customer to
lengthen or shorten such settings based on Customer’s business needs. The
lengthening of retention settings may result in additional charges to Customer.

 

  c. Attachment 2 provides the reports that shall be made available to Customer
as of the date of execution of this Amendment. Attachment 3 (the “Report List”)
lists all reports currently offered by CSG. Substitutions of reports in
Attachment 2 from the Report List may be made by Customer upon thirty (30) days
written notice to CSG. Increasing the number of Reports in either Attachment 2
or Attachment 3 will be subject to additional fees to be set forth in a mutually
agreed upon writing.

 

[THIS SECTION LEFT INTENTIONALLY BLANK]

 

1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  d. Schedule F shall be amended to include the following fees for CSG
Datavision:

 

Item/Description

--------------------------------------------------------------------------------

  

Unit of
Measure

--------------------------------------------------------------------------------

  

Price

--------------------------------------------------------------------------------

I.       CSG Datavision

         

A.     Set-Up Fees

         

1.      Initial Set-Up (Note 1)

  

One Time

  

Quote

2.      New Report Set-Up

  

Per Request

  

Quote

B.     User Fee (Note 2)

         

1.      First twenty-five (25) User Ids

  

Monthly

  

$***

2.      Additional Block of 5 users

  

Monthly

  

$***

C.     Storage

         

1.      Additional Disk Storage above 21 GIG and below 35 GIG (per GIG, minimum
of $***)

  

Monthly

  

$***

2.      Additional Disk Storage beyond 35 GIGe (per GIG, minimum of $***

  

Monthly

  

Quote

 

  Note 1: CSG Datavision initial set-up services shall be documented in a
separately executed Statement of Work.

 

  Note 2: User IDs beyond the first twenty-five (25) must be purchased in
increments of five (5) User IDs.

 

2. CSG agrees to FTP the CPSD-030 and CPSD-332 Reports to Customer on a daily
basis at no additional cost to Customer. Should Customer require the FTP of
additional reports the fee, on a monthly basis, shall be $*** per report.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:

 

/s/ JOSEPH T. RUBLE

     

By:

 

/s/ EDWARD F. ALLWEIN

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Joseph T. Ruble

     

Name:

 

Edward F. Allwein

Title:

 

S.V.P. & General Counsel

     

Title:

 

Chief Information Officer

Date:

 

12/24/02

     

Date:

 

12/23/02

 

2

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Attachment 1

 

1. CSG Datavision shall be available for on-line access ** ***** *** *** ****
**** *** **** with the following exceptions:

 

  a. CSG Datavision maintains a weekly maintenance window on Friday from 7:00 PM
to 10:00 PM Central Time.

 

  b. CSG Datavision maintains a monthly maintenance window on the second
calendar Sunday from 8:00 AM until 5:00 PM Central Time. In both cases on a) and
b) such windows may or may not affect Customer’s operating environment. In both
cases, the entire window may or may not be used.

 

  c. Between the hours of *** ** *** *** ** Central Time new report data is
being processed and loaded into the CSG Datavision application. During this
time, there will be time periods where specific reports will not be available.
CSG will make available a target schedule of report unavailability during this
period so Customer is able to schedule work times during this period.

 

  d. CSG is not liable for exceptions that may cause a delay in the availability
of new reports. These may include:

 

  • Database passers

 

  • PC macros

 

  • Agent transfers

 

  • Prin merges

 

  • Programmatic non-monetary changes which may create abnormally high
update/load volumes

 

  • Development implementation where a reload may be required to extract
historical data

 

  • Database loads or reloads resulting from:

 

  • Conversions/Deconversions

 

  • Addition of CCS Systems, Principals and/or Agents

 

  • Other cycle activity which may require modification of daily database
update/load parameters

 

  • Cycle transfers, cycle moves, or cycle spreads

 

  • Client-included data anomalies

 

In the event CSG and Customer find the CSG Datavision platform is out of
synchronization with CCS, reasonable efforts will be made to correct the data at
a time mutually agreeable to CSG and Customer. If a code modification is
required to correct the root cause, correction of the data will be initiated at
a time mutually agreeable to CSG and Customer after implementation of the
corrected code.

 

2. CSG will commit to making current reports available *** * hours after RMS
cycles.

 

3. Daily reports will be retained for a period of ***** calendar days.
Specifically, the most current day plus the *** * previous days reports will be
available. With respect to monthly reports, the reports will be available until
the next month’s reports are loaded such that only the current month’s monthly
reports are available.

 

4. CSG will commit to a monthly CSG Datavision system uptime of *** excluding
scheduled downtime as outlined in items a), b) and c) above. CSG will make a
commercially reasonable best effort to achieve *** computer uptime on a monthly
basis.

 

3

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Attachment 2

 

REPORT #

--------------------------------------------------------------------------------

  

REPORT DESCRIPTION

--------------------------------------------------------------------------------

CPMM-004

   Total Service Codes Statistics

CPMM-302

   Basic Service Code Statistics

CPPM-010

   Event Order Royalty Report

CPRM-006

   Royalty Accounting Report

CPSD-030

   Unposted Monetary Items

CPSD-100

   Ledger Activity Report

CPSD-130

   Daily Charge Off Activity

CPSD-146

   Monetary Activity by Service Code

CPSD-310

   Daily Payment Batch Recap

CPSD-332

   EFT Activity Report

CPSM-034

   Potential Refunds Report

CPSM-214

   Monthly Delinquency Report

CPSM-216

   Disconnected Delinquent Accounts

CPSM-300

   Accounts Receivable Journal

CPSM-302

   Monthly Monetary Transaction Activity

CPSM-304

   Monthly Adjustment by Reason

CPSM-306

   Payment Adjustment Composition Report

CPSM-308

   Monthly Earned and Unearned Revenue

CPSM-310

   Payment Batch Recap

CPSM-318

   Financial Summary Report

 

4

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Attachment 3

 

REPORT #

--------------------------------------------------------------------------------

  

REPORT DESCRIPTION

--------------------------------------------------------------------------------

CPMM-004

   Total Service Codes Statistics

CPPD-080

   Daily Event Orders

CPPM-010

   Event Order Royalty Report

CPRM-006

   Royalty Accounting Report

CPSD-010

   Non-Monetary Edit List

CPSD-014

   Monetary Entry List

CPSD-016

   Tape Transmittals Accepted

CPSD-018

   Tape Transmittals Rejected

CPSD-022

   Monetary Tran Journal

CPSD-024

   Reports of Adjustments

CPSD-026

   Non-Monetary Journal

CPSD-028

   Unposted Nonmon Items

CPSD-030

   Unposted Monetary Items

CPSD-036

   Credit Card Billing Report

CPSD-080

   Subscriber Exceptions

CPSD-082

   Subscriber Exceptions

CPSD-084

   Subscriber Exceptions

CPSD-086

   Subscriber Exceptions

CPSD-100

   Ledger Activity Report

CPSD-108

   Subscriber Cash Refund Report

CPSD-110

   Daily Letters Report

CPSD-130

   Daily Charge Off Activity

CPSD-140

   Adj Research Report – PPV

CPSD-142

   Adj Clearance Report

CPSD-144

   Adj Exception Report

CPSD-146

   Monetary Activity by Service Code

CPSD-148

   Miscellaneous Adj Research Report

CPSD-180

   Duplicate Tax ID Report

CPSD-266

   Monetary Transfer Summary

CPSD-268

   Account Transfer Audit

CPSD-310

   Daily Payment Batch Recap

CPSD-312

   Recurring Credit Card Declines Report

CPSD-314

   Recurring Credit Card Resubmit Report

CPSD-324

   Credit Card Payment Report

CPSD-332

   EFT Activity Report

CPSD-334

   CVI Processing Activity Report

CPSM-214

   Monthly Delinquency Report

CPSM-216

   Disconnected Delinquent Accounts

CPSM-232

   Bulk Billing Report

CPSM-290

   Active Charged Off Accounts

CPSM-300

   Accounts Receivable Journal

CPSM-302

   Monthly Monetary Transaction Activity

CPSM-304

   Monthly Adjustment by Reason

CPSM-306

   Payment Adjustment Composition Report

CPSM-308

   Monthly Earned and Unearned Revenue

CPSM-310

   Payment Batch Recap

CPSM-318

   Financial Summary Report

CPSM-354

   Import Audit Tax Type Summary by State

CPSM-356

   Sales Tax Register – Summary

CPSM-360

   Sales Tax Register – State Recap

 

5

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

REPORT #

--------------------------------------------------------------------------------

  

REPORT DESCRIPTION

--------------------------------------------------------------------------------

CPWD-012

   Work Orders Rejected

CPWD-042

   Work Orders Completed

 

6

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTY-FIRST AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twenty-First Amendment (the “Amendment”) is executed this 31st day of
January, 2003, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to archive its CCS reports on CD-ROM/DVD instead of
microfiche. Therefore, the fees listed in Paragraph 2, below, shall be added to
the CCS Video – Ancillary Services section of Schedule F.

 

2. Schedule F shall be amended to include the following fees for Reports on
CD-ROM/DVD:

 

Item/Description

--------------------------------------------------------------------------------

   Unit of Measure

--------------------------------------------------------------------------------

   Price

--------------------------------------------------------------------------------

I. Reports on CD-ROM/DVD

           

A. Processing Fee (excludes postage)

   Monthly       

1. First 12,000,000 Subscribers

   Monthly    $ ***

2. Each Incremental 1,000,000 Subscribers (Note 1)

   Monthly    $ ***

3. Duplicate CD/DVD (per CD or DVD, excludes postage)

   Per Request    $ ***

 

Note 1: The incremental Processing Fee shall be paid upon Customer exceeding the
threshold for the previous tier by one subscriber (i.e. Upon Customer reaching
12,000,001 monthly Basic Subscribers, Customer shall pay an additional $*** per
month, and so forth.

 

3. The rate for duplicate CD-ROM or DVD for statement archival as reflected in
Section I.E.1 of the CCS Print & Mail Services Fees Section of Schedule F shall
be replaced with $***.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:

  /s/ JOSEPH T. RUBLE      

By:

  /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Joseph T. Ruble

     

Name:

 

Edward F. Allwein

Title:

 

S.V.P. & General Counsel

     

Title:

 

Chief Information Officer

Date:

 

2/3/03

     

Date:

 

1/31/03

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTY-SECOND AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twenty-Second Amendment (the “Amendment”) is executed this 20th day of
January, 2003, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

Customer desires and CSG agrees to allow for up to two (2) Converter Batch
Uploads per month to Customer at no charge. Customer agrees that any unused free
Converter Batch Uploads will not carry over to a future month and that any
Converter Batch Uploads required beyond two per month will be invoiced at CSG’s
current standard pricing per the Agreement.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:   /s/ PETER E. KALAN       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Peter E. Kalan

     

Name:

 

Edward F. Allwein

Title:

 

CFO

     

Title:

 

CIO

Date:

 

1/22/03

     

Date:

 

1/20/03

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTY-THIRD AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twenty-Third Amendment (the “Amendment”) is executed this 31st day of
January, 2003, and is made by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and EchoStar Satellite Corporation (“Customer”). CSG and
Customer entered into a certain CSG Master Subscriber Management System
Agreement dated April 1, 1999, as amended, (the “Agreement”), and now desire to
amend the Agreement in accordance with the terms and conditions set forth in
this Amendment. If the terms and conditions set forth in this Amendment shall be
in conflict with the Agreement, the terms and conditions of this Amendment shall
control. Any terms in initial capital letters or all capital letters used as a
defined term but not defined in this Amendment shall have the meaning set forth
in the Agreement. Upon execution of this Amendment by the parties, any
subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. Except as amended by this Amendment, the
terms and conditions set forth in the Agreement shall continue in full force and
effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to increase its On-Line Data Storage Allowances. Therefore,
for the fees listed in paragraph 2(d.) below, Item I.A., CCS Video Service Fees,
of Schedule F shall be amended to include the following:

 

  (a) The number of Details stored on-line monthly per subscriber shall be
increased by ninety-five (95), from ***** to ******.

 

  (b) The number of Memos stored on-line monthly per subscriber shall be
increased by twenty (20), from ***** to *****.

 

  (c) The number of Statements stored on-line monthly per subscriber shall be
increased by eleven (11), from ***** to *****.

 

  (d) The number of Inactive subscribers on file stored on-line monthly per
active account shall be increased by seven-tenths (0.7), from *** to ****.

 

  (e) The fees for the increases in On-Line Storage Allowances in paragraph
2(a)-(c) above shall be $*** per month.

 

2. This Amendment shall go into effect upon CSG’s receipt of Customer’s payment
of Special Invoice #005142.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:   /s/ JOSEPH T. RUBLE       By:   /s/ EDWARD F. ALLWEIN    

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Joseph T. Ruble

     

Name:

 

Edward F. Allwein

Title:

 

S.V.P. & General Counsel

     

Title:

 

Chief Information Officer

Date:

 

2/3/03

     

Date:

 

1/31/03

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTY-SIXTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twenty-Sixth Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite Corporation
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to increase its capacity headroom to the existing LPAR
processing Cycle E to eighteen percent (18%) from May 1, 2003 through August 31,
2003 (the “Increased Capacity Term”). As a result, for the fees set forth below
which represent CSG’s good faith estimate of CSG’s incremental vendor costs
(derived from the number of additional MIPS multiplied by the vendor’s fee per
MIP) associated with accommodating Customer’s request described in this
Amendment, CSG shall increase the capacity headroom to the existing LPAR
processing Cycle E to eighteen percent (18%) during the Increased Capacity Term.
In the event Customer wishes to terminate the additional capacity prior to the
expiration of the Increased Capacity Term, Customer shall provide CSG with
thirty (30) days prior written notice. Upon receipt of Customer’s written
notice, CSG shall use commercially reasonable efforts to re-deploy the
additional capacity during the remainder of the Increased Capacity Term. If CSG
is able to re-deploy the additional capacity, Customer shall not be responsible
for the remaining monthly fees (set forth below) associated with the additional
capacity. However, if CSG is unable to re-deploy the additional capacity,
Customer agrees to pay the remaining monthly fees through the expiration of the
Increased Capacity Term. In the event Customer wishes to maintain or increase
the capacity after the expiration of the Increased Capacity Term, the parties
shall negotiate in good faith and execute such agreement in writing.

 

2. As specific consideration for the mutual promises made, and benefits
conferred, pursuant to the terms and conditions herein, CSG shall apply the $***
penalty, set forth in Paragraph 4 of the Eighteenth Amendment, to the fees set
forth below for the increase in capacity headroom in two equal installments of
$*** each, to be applied against amounts billable in May and June of 2003.
However, the parties agree to continue to negotiate in good faith to complete
the new Service Level Agreement by June 30, 2003.

 

3. Customer shall pay the following fees during the Increased Capacity Term, the
invoicing of which shall commence on May 31, 2003:

 

Monthly Increased Capacity Headroom Fee

   $***

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Edward C. Nafus

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

Pres., Broadband Services

     

Title:

 

SVP, Chief Information Officer

Date:

 

5/23/03

     

Date:

 

5/22/03

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTY-SEVENTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twenty-Seventh Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite Corporation
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. The following is inserted as a new Section 34:

 

While this Agreement is in effect, CSG shall comply with the performance
standards (and any remedies associated therewith) as set forth in Schedule G.

 

2. The performance standards set forth on pages 52-57 of the Agreement are
deleted in their entirety and replaced with the performance standards set forth
in Schedule G attached hereto.

 

3. All references to “CSG Datavision” shall be replaced with “CSG Vantage Plus.”

 

4. Upon CSG’s receipt of the relevant performance data, CSG and Customer shall
mutually agree upon performance standards (system availability, response time
and penalties) for Gateway – FMS and CSG Smartlink which shall be added to
Schedule G pursuant to a written amendment to the Agreement.

 

IN WITNESS WHEREOF, the parties execute this Amendment.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:  

/s/ Peter E. Kalan

      By:  

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Peter E. Kalan

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

CFO, S.V.P.

     

Title:

 

SVP, Chief Information Officer

Date:

 

11/19/03

     

Date:

 

11/18/03

 

Page 1

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

SCHEDULE G

PERFORMANCE STANDARDS AND REMEDIES

 

[Redacted for Confidential Treatment]

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Exhibit G-1

Performance Remedies

 

[Redacted for Confidential Treatment]

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

Except for use of the following components upon the request of Customer*, the
components set forth below will not be used to calculate the percentage of the
MIPS Allowance consumed by Customer:

 

Component

--------------------------------------------------------------------------------

  

Description

--------------------------------------------------------------------------------

PRDBAT

   Production batch workload usage

TSTONL

   Test On-line workload usage by CSG and Customer

TSTBAT

   Test batch workload usage by CSG

HOTTBAT

  
Higher performing workload class designed to provide better throughput performance
for production batch that is critical in nature

TSO

   Test and Production workload usage for submitting, editing CSG batch jobs

 

* Requests by Customer for use of a component can only be made via a change
notification process with four (4) hours advance notice. Requests can only be
made by the following members of Customer’s IT department: Senior Manager of
Billing, IT Director, or IT Vice President.

 

3. Service Level Credits for Other Performance Standards. Subject to the terms
set forth in Schedule G, CSG failure to meet the performance standards set forth
in Sections 2.3 – 2.9 shall result in the following Service Level Credits:

 

Application / System

--------------------------------------------------------------------------------

  

Unit of Measurement

--------------------------------------------------------------------------------

  

Penalty

--------------------------------------------------------------------------------

ACSR – Code Table Server Updates

   Minutes updates to site server were not performed pursuant to Section 2.3.   
$*** per minute updates missed

Vantage – Availability

   Minutes   

Peak: $*** per minute

Non Peak: $*** per minute

Datavision – Availability

   Minutes   

Peak: $*** per minute

Non Peak: $*** per minute

Daily Data Extract – Availability

   Days per Month updates were not performed via SLA.    $*** per day SLA missed

Lockbox Processing

   Days after deadline    $*** per day SLA missed

Statement Processing

   Days after turnaround commitment    $*** per day SLA missed

 

Page 9

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTY-EIGHTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twenty-Eighth Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite Corporation
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

Pursuant to the Twenty-Sixth Amendment, and for the fees set forth in Paragraph
3 of that Amendment, Customer desires and CSG agrees to extend the Increased
Capacity Term to the existing LPAR through November 30, 2003.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

CSG SYSTEMS, INC.

(“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:

 

/s/ Scott D. Goodyear

     

By:

 

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Scott D. Goodyear

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

V.P., EchoStar SBU

     

Title:

 

SVP, Chief Information Officer

Date:

 

9/12/03

     

Date:

 

9/5/03

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

TWENTY-NINTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Twenty-Ninth Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite Corporation
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Customer desires to utilize CSG’s recurring services of Card Account Update
and Address Change Service. Therefore, for the fees set forth below, upon
execution of this Amendment, Schedule A of the Agreement shall be amended to
include Card Account Update and Address Change Service and Exhibit A-4 (d)
attached hereto.

 

  a. Card Account Update (sponsored by Visa). The basic Card Account Update
Service will track and report replacement VISA and MasterCard cardholder account
numbers and expiration dates and automatically update them during the month a
subscriber’s credit card expires for Customers that use Chase Merchant Services
for recurring credit card processing.

 

  b. Address Change Service (also known as Postal Endorsement) is an automated
service used by the USPS to provide electronic address updates to it’s
customers. Instead of receiving returned mail pieces to our site for address
updates, the USPS will provide CSG with an address file, and CSG will
automatically update the “bill to” information for your disconnected
subscribers.

 

2. Schedule F shall be amended to add the following fees:

 

  a. CSG shall provide Card Account Update services for the following fees:

 

Description of Item/Unit of Measure

--------------------------------------------------------------------------------

   Frequency

--------------------------------------------------------------------------------

   Fee

--------------------------------------------------------------------------------

 

Startup

   Per Request    (Note 1 )

Per Transaction Fee

   Monthly    $***  

 

Note 1: Customer shall use three hundred seventy-six (376) of Customer’s Annual
Support Hours for the startup of Card Account Update services.

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  b. CSG shall provide Address Change Services for the following fees:

 

Description of Item/Unit of Measure

--------------------------------------------------------------------------------

   Frequency

--------------------------------------------------------------------------------

   Fee

--------------------------------------------------------------------------------

Postal Endorsement – Address Change Services for disconnected subscribers (per
item processed)

   Monthly    $ ***

Postal Endorsement – Address Change Services for connected subscribers (per item
processed) (Note 1)

   Monthly    $ ***

 

Note 1: The functionality to automatically update the “bill to” information for
Customer’s connected subscribers has not yet been implemented as of September 8,
2003. The implementation date is TBD.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

CSG SYSTEMS, INC.

(“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:

 

/s/ Scott D. Goodyear

     

By:

 

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Scott D. Goodyear

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

V.P., EchoStar SBU

     

Title:

 

SVP, Chief Information Officer

Date:

 

10/29/03

     

Date:

 

10/28/03

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

EXHIBIT A-4 (d)

 

Card Account Update (also known as Visa’s Relationship Manager Service)

 

1. Card Account Update. CSG will provide to Customer, and Customer will purchase
from CSG, all of Customer’s requirements for those data processing services,
which automatically refresh VISA and MasterCard cardholder account numbers and
expiration dates for merchants that use Chase Merchant Services for recurring
credit card processing (the “Card Account Update Service”).

 

2. Requirements. Customer must use Chase Merchant Services for recurring credit
card processing in order to utilize the Card Account Update Service. Customer
acknowledges that Customer and Chase Merchant Services must execute an Amendment
to the Merchant Bankcard Processing Agreement entered into between Customer and
Chase Merchant Services before Customer may use the Card Account Update Service.
Customer also acknowledges that the Card Account Update Service must be used
with either CSG’s CCS/BP (formerly CCS®) or ACSR® systems. In addition, Chase
Merchant Services will register Customer with and be responsible for the
applicable card association(s) for the card account update service.

 

3. Use of Credit Information. Customer agrees that it shall keep all information
and data accessed through the Card Account Update Service strictly confidential.
Customer hereby agrees that it will request credit information received from CSG
solely for said Customer’s use in connection with (i) credit transactions
between Customer and the consumers to whom the credit information relates, (ii)
employment purposes, (iii) underwriting of insurance, (iv) collection activity,
and (v) government licensing, or for other “permissible purposes” as defined by
the FCRA, and will neither request nor use any such information for any other
purpose.

 

4. Intellectual Property.

 

  a. No License. Customer will not acquire any patent rights, copyright
interest, or other right, claim, or interest in the computer programs, forms,
schedules, manuals, or other proprietary items utilized or provided by CSG in
connection with the Card Account Update Service.

 

  b. Restrictions on Use. Customer will not use or permit its respective
employees, agents and subcontractors to use the trademarks, service marks,
logos, names, or any other proprietary designations of VISA, Chase Merchant
Services, MasterCard, or their respective affiliates, whether registered or
unregistered, without the prior written consent of the applicable party.

 

  c. Ownership of Credit Data. Customer acknowledges that all information
contained in the consumer credit information database is and will continue to be
the exclusive property of CSG’s provider of the Card Account Update Service.
Except for the uses specified in this Agreement, nothing contained in this
Exhibit shall be deemed to convey to Customer any right, title or interest in or
to the consumer credit information database or any part thereof.

 

5. Data Accuracy. Customer acknowledges that the Card Account Update Service is
only accurate to the extent a Card issuer participates in the service and that
many Card issuers do not participate in the service. Furthermore, Customer
Acknowledges that CSG is not responsible in any way for the accuracy or the
completeness of data which may be accessed as part of this service. At this
time, VISA and Mastercard are the only credit card types offering the service of
tracking and reporting replacement credit card numbers and expiration dates.

 

6. Termination. Visa and or Mastercard may terminate Customer’s participation in
the Card Account Update Service, or terminate the service in its entirety, at
any time. Chase Merchant Services’ bankcard processing relationship with
Customer, and thus the Card Account Update Service, may be terminated at any
time pursuant to the terms and conditions set forth in Merchant Bankcard
Processing Agreement entered into between Customer and Chase Merchant Services.
CSG assumes no liability of any kind that arises out of the termination of
Customer’s participation in the Card Account Update Service by either Visa or
Chase Merchant Services.

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

THIRTIETH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE L.L.C. (f.k.a. ECHOSTAR SATELLITE CORPORATION

 

This Thirtieth Amendment (the “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C. (f/k/a.
EchoStar Satellite Corporation) (“Customer”). CSG and Customer entered into a
certain CSG Master Subscriber Management System Agreement dated April 1, 1999,
as amended, (the “Agreement”), and now desire to amend the Agreement in
accordance with the terms and conditions set forth in this Amendment. If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control. Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment shall have the meaning set forth in the Agreement.
Upon execution of this Amendment by the parties, any subsequent reference to the
Agreement between the parties shall mean the Agreement as amended by this
Amendment. Except as amended by this Amendment, the terms and conditions set
forth in the Agreement shall continue in full force and effect according to
their terms.

 

CSG and Customer agree as follows:

 

1. Customer’s name shall be amended by replacing “EchoStar Satellite
Corporation” with “EchoStar Satellite L.L.C.”

 

2. Customer desires and CSG agrees to extend the terms of the Agreement for CCS
Services for Video and High Speed Data. Therefore, Section 18 of the Agreement
(as amended by paragraph 1 of the Tenth Amendment) shall be deleted and replaced
with the following:

 

“Term. This Agreement shall be effective on the date of execution by the parties
(the “Effective Date”). This Agreement shall remain in effect until two (2)
years from the first of the month immediately following execution of this
Amendment, unless earlier terminated pursuant to Section 19. The term of any
specific license for the Products and the term for any specific Services to be
provided shall be set forth in the Schedules attached hereto and shall be
effective from the date set forth therein and continue as provided for therein,
unless terminate pursuant to Section 19 of this Agreement.”

 

3. ********** ** ********* ***.

 

  a. ****** ******. **** ********* ** **** ********* *** ******* *** ***** ****
** ********* ****** **** ******* *** * ****** ***** *** ******** ** *** *****
********** ******. ******* ********* *** ******** * *********** *** **** * *****
***** ******** **** ******* *** ***** *** **** ****** *********** *****. ******
**** ********** ***** *** **** ********* ******* ** ** ******* *** **** ** ****
*** ***** *** ********* ** *** *********** ****** ** ********* **** ****
*******.

 

  b.

*********** ********. ****** *** ***** ***** ** ***** ** *** ********** ******
*** ******* ***** *** ******* ***** ******** * ********* ** ***** *********** *
** *********** ***** ***** ******* ** ******* ******** *********** ***** *** ***
******* ** *** ** ********* ******* ** ****** * ******* ******** ** ********
**** ***** **** *** ******** ***** ******** ****** ************ *** *******
***** *** *** ******** *********** *** *** ** ***** *** ******** *** ********
***** *** ** *** ***** ******** ** **** ***** *** *** *******. ****** ***
******* ***** ******** **** **** *** *********** ** ******** *** ******** *****
******* ********* ***** ********* ***** **** ** ********* ** *** ******* *****
** *** ********** ** *** ******* *****. **** ********** ** *** ********** *****
** *** ******* ******** ************ **** **

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  ********** ******* *** ** **** ** *** ********* *****. ** ********* ***
******* *** ******** ***** ** ******* ** ****** ** ********* ****** *** * ******
*****. **** ********** ** *** ******** ** *** ********** ***** **** ******** ***
******* *** ******* *** ******** ** *** ******** ***** **** ******* ** ***
*********** ** ************** ** ******** ***** *** ********** *****
************** ** *** *** ********. *** ****** ** ****** **** ***************
********* **** *** ******** ** *** ******* ** ********* *** ******** ******** **
*** ********** *****. *** ******** ******** **** ** *** ********** ********* **
*** ********** ***** ******* **** *** *** ******* *** ******** ** **** *******
*.

 

  c. ********* ************. **** ********** ** *** ******* ***** *** *******
*** ********* ** ********** ****** ********* ****** *** ** ****** ***
*********** ***** ** ** ********* *** ******* ** *** ********** *****. ********
**** *** ******** ** *********** ******* ******** ********* ** ********* **
******** ** ********* **** ******* ** ********* ***** ******* *** *********
*********** ** ** ******* *** ******* ** **** ********* ** ********* **** ***
****** *** ******* ******** **** *** ***** * ***** ******** ********* *******
********** *** ******* ********* **** *** ******** ** *** ********** *****.
***** ******* ** *** ******** ******** ** *** *********** ***** *** *** **** ***
********* ** *** ********** ****** ** ******* ******** **** * ******* ********
*****. * ******** ***** ********* ** *** ***** *** ********** ** *** *********
****** *** ** ****** ************** *** ******** ***** **** ** *******
************ ** *** ***** **** ******* *. ** *** ***** **** *** ********
******** *** * ******* ******** **** *** ***** * ********* ***** ******** ***
****** *** ** ******** **** ***** ******** ** **** ******** ***** ******* ***
*** ******* ****** *** ********* ******* **** ******** ********** ** * ********
***** ** *********** **** *** ***. *** ******* ***** ***** *** ******* ** ******
*** *** ******** ** ******* ** ***** **** *** ** ******** **** ***** **********
** ********. ******* **** ******* ************ *** ********** ****** *** ***
********* ******* ********** ***** **** ******* ***** ** ********. ***** *******
** * ****** ******** ***** ***** *** ******* **** ***** *** ** ******** **** **
****** * ****** *** ******** ***** ** ******* *** ***** ** ****** *********** **
* ********** ********* ***** *** ** **** ***** ** ******* ******** **** ***
***** * **** ********* **************** *** ************* ** *** ******* ****
**** ****** ******** *********** * ******** *****. ** *** ***** ******** *****
** ******* ** *** ****** *** ** ******** **** *** ******** ***** ***** ** *****
******** ** ********. ******** ************ **** *** **** **** *** ***** **
******* ********* * * ***** ********* *** **** ** ******** ********* *** ** ***
********* *** ** ****** ********* ** *** **** *** ******** ***** ** *****
******** ** ********* **** *** ********* ********.

 

4. Section 14 (“MOST FAVORED NATIONS”) is deleted in its entirety and replaced
with “[RESERVED].”

 

5. Section 23 is amended by inserting the following sentence:

 

For purposes of this Section 23, “Mail Services” shall mean mail services
provided via the U.S. Postal Service.

 

6. Any and all references in the Agreement to “Basic Subscriber” shall be
deleted and replaced with “Active Subscriber.” For purposes of the Agreement,
the term “Active Subscriber” shall mean any subscriber residing in a revenue
generating system principle that is reported on the CPSM 318 report on the last
day of CSG’s current billing cycle as an active account. To be defined as an
active account, the account must have an External Status of Blank/Normal and a
Cycle Code not equal to “00”.

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

7. Section 4, Adjustment to Fees, shall be deleted in entirety and replaced with
the following:

 

ADJUSTMENT TO FEES. CSG shall increase any of the fees specified in this
Agreement one and ******** percent (***) beginning the first month after
execution of this Amendment. Thereafter, upon thirty (30) days prior written
notice, on the first anniversary date of the application of the Adjustment to
Fees, CSG may increase such fees annually by an amount equal to the lesser of
***** percent (**) or 100 percent (100%) of the percentage increase in the
Consumer Price Index, Urban Consumers, All Cities Averaged 1982-84 Equals 100
during the prior calendar year as published by the U.S. Department of Labor or
any successor index.

 

8. Effective the first of the month following execution of this Amendment,
Schedule F is amended as follows:

 

  a. The Number of Basic Subscribers table and the BSC (Basic Subscriber Charge)
as defined in Section I.A, as amended by the second paragraph of the Tenth
Amendment shall be deleted in entirety and replaced with the following:

 

Number of Active Subscribers

--------------------------------------------------------------------------------

   Active Subscriber Charge (ASC)1

--------------------------------------------------------------------------------

* – *

   $***

* *** *****

   $***

 

1 The ASC, as noted, is intended to apply incrementally. As an example, Customer
shall pay $*** for the first 9,500,000 Active Subscribers, and shall pay $***
for any Active Subscribers above 9,500,000. These fees are subject to the rate
increases as defined in Paragraph 7 above.

 

  b. Any reference to BSC in Schedule F shall be changed to ASC.

 

  c. As a result of changing Customer from a Basic Subscriber concept to an
Active Subscriber concept, Customer’s Monthly On-Line Allowance Per Subscriber
computation will result in lower allowances. Therefore, the following changes
shall be made to Customer’s Monthly On-Line Allowance per Subscriber:

 

  • The number of Details stored on-line monthly per subscriber shall be
increased from ****** to ******.

 

  • The number of Memos stored on-line monthly per subscriber shall be increased
from ***** to *****.

 

  • The number of Statements stored on-line monthly per subscriber shall be
increased from ***** to *****.

 

  • The number of Work orders stored on-line monthly per subscriber shall be
increased from **** to *****.

 

  • The number of Inactive subscribers on file stored on-line monthly per
subscriber shall be increased from **** to ****.

 

  d. Within sixty (60) days from the execution date of this Amendment, CSG
agrees to negotiate a mutually acceptable methodology for on-line storage
allowances.

 

  e. The following fees shall be included in the ASC and, thus, shall no longer
be charged separately to Customer:

 

  • Selects (excluding output)

 

  • Mass Adjustments

 

  • Expand Bill Codes-Monthly charge

 

  • Expand Bill Codes-Monthly Charge per Subscriber (subscribers who exceed 24
billing codes)

 

  • Vantage – Static Tables – Monthly Load Fee

 

  • Vantage – Static Tables – Monthly Disk Storage

 

  • Vantage – Video Monetary Tables – Monthly Processing Fee

 

  • Vantage – Video Monetary Tables – Monthly Disk Storage

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

  • Vantage Tables – HSD

 

  • Intermediate Table SP for Renewal Report

 

  • SQL Net Access and Processing

 

  • Cycle size per System Site less than 550 statements

 

  • Electronic Bill Payment Services (Paybill Advantage) Maintenance fee

 

  • Credit Card Processing Maintenance fee

 

  • ESP Processing Fee

 

  • ESP Print Suppression Fee

 

  f. The following fees shall be included in the ESP® Processing Fee – Legacy
Statement Upgrade and, thus, shall no longer be charged separately to Customer:

 

  • Mail Preparation (Handling) Fee

 

  • Customized Statement Usage *

 

  • Custom Carrier Envelope Usage *

 

  • CSG Statement ExpressTM – Monthly Processing Fee (includes a maximum of
sixty (60) months of storage

 

* See Paragraph 8.f below regarding Custom form usage for further explanation.

 

  g. The ESP® Processing Fee – Legacy Statement Upgrade First Physical Page
processing fee table, as defined in Paragraph 2 of the Fifteenth Amendment shall
be deleted in entirety. Customer shall pay $*** per statement for Physical
Statement Generation. Customer understands that this fee shall include the
following with respect to statement paper and envelopes:

 

  • Paper - 8 ½ x 11, 20#, up to four pre-printed colors

 

  • Standard #9 remit envelope, pre-printed with Customer’s logo in up to two
colors with an inside tint.

 

  • Standard #10 carrier envelope pre-printed with Customer’s logo in two
colors.

 

  • A minimum three-month order on all forms.

 

  h. Within ninety (90) days from the execution date of this Amendment, CSG
agrees to use commercially reasonable efforts ** ******* *** ******* *****
*********** ** ******* *** *** ********, which allows for gray scale printing.

 

  i. Effective January 1, 2005, the ESP® Processing Fee – Legacy Statement
Upgrade First Physical Page processing fee for Physical Statement Generation, as
defined in Paragraph 8.f above shall be $***. Thereafter, this fee shall be
subject to the Adjustment to Fees section of the Agreement.

 

  j. The ESP® Processing Fee – Legacy Statement Upgrade Additional Physical
Pages fee as defined in Section 5.I.C shall be $***. Customer understands that
this fee shall include the same paper as defined in Paragraph 8.f above.
Thereafter, this fee shall be subject to the Adjustment to Fees section of the
Agreement.

 

9. CSG agrees to negotiate, in good faith, on a revised postage deposit
methodology that will be mutually satisfactory to CSG and Customer. Agreement on
a revised postage deposit methodology shall be made no later than sixty (60)
days from the execution date of this Amendment.

 

10. Customer desires to discontinue use of CSG Screen Express TM on a future
date. According to Exhibit A of the Eighteenth Amendment, the maintenance fees
in relation to the licenses granted to Customer are no longer invoiced
separately to Customer and are, instead, included in the Monthly Cycle E Access,
Maintenance, and Support Fee. CSG has determined that the portion of this
monthly fee attributable to CSG Screen Express TM is $***. Therefore, the
Monthly Cycle E Access, Maintenance, and Support Fee, which currently is $***,
shall be reduced by $*** to $***. Effective in the month following written
notification by Customer of their desire to discontinue use of CSG Screen
Express TM, CSG shall reduce the Monthly Cycle E Access, Maintenance, and
Support Fee

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

To $*** subject to any applicable rate increases that may have occurred between
execution of this Amendment and the notification date.

 

Should Customer choose to activate CSG Screen Express TM at any time in the
future, Customer shall not be required to pay an additional license fee;
provided, however, that for any workstations so activated, Customer shall be
responsible for paying all applicable maintenance fees for each month where
maintenance was not paid at the rate of $*** per month times the number of
months that would have been in effect during such maintenance periods.

 

11. Customer has requested various Annual Support Hours projects listed in the
attached Appendix A. Upon execution of a mutually agreeable SOW for each
project, CSG agrees to complete and deliver such projects in accordance with the
terms and conditions set forth in the applicable SOW(s) and any Change Order(s)
executed by the parties.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE L.L.C.

(“CUSTOMER”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Edward C. Nafus

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

Pres., Broadband Services

     

Title:

 

SVP, Chief Information Officer

Date:

 

2/5/04

     

Date:

 

2/4/04

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

APPENDIX A

 

Annual Support Hours Projects

 

**** ****** ******* ****** *** *******:

  ***** ***** *****: *****         ****** ****

********** ***** *********

  ****   ****** ****

******* ********* ** *****

  ***   *** ****

**** **** *********

  ****   **** ****

***** ******

  ***   *** ****

*** *** ******** **** ********

  ****   ***

******* **** ***********

  ****   ********* ****

**** **** ******* *****

  ****   ******** ****

****** *********** *** ****** ****

  ***   ******* ****

******* ********** *** *** ********** *******

  ****   ******* ****

**** ******* *********

  ****   ******** ****

************** ******** ** ******** **** ** **

  ***   ***** ****

********* ******

  **   ****** ****

** ****** *********** *** ******

  ****   ******** ****

*** *********

  ***   ***** ****

****** ***** ******* ******

  ****   ***

***** ******* *** *****

  ***   ******* ****

** ********* ******* **** ****** *** ***

  ****   ******* ****

**** ********* ***********

  **** *****   ***

**** *** ***********

  *****   ******** ****

******** ********** *********** *********** *******:

 

**** ***** ******: ***

   

**** *** ****** *** *********** ******

  ****    

*** ***** **

  ****    

******** ********* ***** *** ******** *******

  ***    

******** ****** *** ******

  ****    

****** *** ****** ********:

  ***** ***** ******: ***    

********** ****** ** ***

  ***    

**** ****** *******

  ****    

******* ********** ***** ******* ********:

  **** ***** ******: ****    

***** ** *** ** *********** *********

  ****    

******* *****

  ****    

*** ****** ******** ******** ********:

  **** ***** ******: **    

*********** *** ********

  ***    

**** *********

  ****    

******* **** ****** *** ****** ***** ****

  ****    

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

THIRTY-FIRST AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE CORPORATION

 

This Thirty-First Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite Corporation
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

Pursuant to the Twenty-Sixth Amendment, and for the Monthly Increased Capacity
Headroom Fee set forth in Paragraph 3 of that Amendment, Customer desires and
CSG agrees to extend the Increased Capacity Term to the existing LPAR through
February 29, 2004.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE CORPORATION

(“CUSTOMER”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Edward C. Nafus

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

Pres., Broadband Services

     

Title:

 

SVP, Chief Information Officer

Date:

 

1/20/04

     

Date:

 

1/14/04

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

THIRTY-THIRD AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE L.L.C.

 

This Thirty-Third Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C.
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. In consideration of Customer’s agreement to settle invoice disputes
specifically set forth in the CSG/EchoStar 2003 Invoice Dispute Resolution
Proposal executed by the parties on January 8, 2004, CSG has agreed to provide
Customer four thousand (4000) hours of Technical Services at no charge
(excluding Reimbursable Expenses) to be used by Customer by December 31, 2004
(“Consulting Hours”). The terms and conditions (including the estimated number
of hours and timeline for each project) shall be set forth in a mutually
agreeable Statement of Work. All Technical Services requested by Customer
counting towards the Consulting Hours shall be completed prior to December 31,
2004. Any Consulting Hours remaining after December 31, 2004 shall be forfeited
by Customer.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE L.L.C.

(“CUSTOMER”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Edward C. Nafus

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

Pres., Broadband Services

     

Title:

 

SVP, Chief Information Officer

Date:

 

3/9/04

     

Date:

 

3/5/04

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

--------------------------------------------------------------------------------

“Confidential Treatment Requested and the Redacted Material has been separately
filed with the Commission.”

 

THIRTY-FIFTH AMENDMENT

TO

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

ECHOSTAR SATELLITE L.L.C.

 

This Thirty-Fifth Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C.
(“Customer”). CSG and Customer entered into a certain CSG Master Subscriber
Management System Agreement dated April 1, 1999, as amended, (the “Agreement”),
and now desire to amend the Agreement in accordance with the terms and
conditions set forth in this Amendment. If the terms and conditions set forth in
this Amendment shall be in conflict with the Agreement, the terms and conditions
of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall
have the meaning set forth in the Agreement. Upon execution of this Amendment by
the parties, any subsequent reference to the Agreement between the parties shall
mean the Agreement as amended by this Amendment. Except as amended by this
Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms.

 

CSG and Customer agree as follows:

 

1. Pursuant to the Twenty-Sixth Amendment (as modified by the Thirty-First
Amendment), and for the Monthly Increased Capacity Headroom Fee set forth in
Paragraph 3 of that Amendment, Customer desires and CSG agrees to extend the
Increased Capacity Term to the existing LPAR through March 31, 2004.

 

IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed
below.

 

CSG SYSTEMS, INC. (“CSG”)

     

ECHOSTAR SATELLITE LLC

(“CUSTOMER”)

By:  

/s/ Edward C. Nafus

      By:  

/s/ Dr.-Ing. Germar Schaefer

   

--------------------------------------------------------------------------------

         

--------------------------------------------------------------------------------

Name:

 

Edward C. Nafus

     

Name:

 

Dr.-Ing. Germar Schaefer

Title:

 

Pres., Broadband Services

     

Title:

 

SVP, Chief Information Officer

Date:

 

3/9/04

     

Date:

 

3/5/04

 

 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES

OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION

WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES