Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the
Commission,” and places where information has been redacted have been marked
with (***).

 

EXHIBIT 10.24V

 

FIFTY-EIGHTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

TIME WARNER CABLE INC.

 

This Fifty-eighth Amendment (the “Amendment”) is made by and between CSG
Systems, Inc., a Delaware corporation (“CSG”), and Time Warner Cable Inc.
(“TWC”).  CSG and TWC entered into a certain CSG Master Subscriber Management
System Agreement executed March 13, 2003, and effective as of April 1, 2003, as
amended (the “Agreement”), and now desire to further amend the Agreement in
accordance with the terms and conditions set forth in this Amendment.  If the
terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control.  Any terms
in initial capital letters or all capital letters used as a defined term but not
defined in this Amendment, shall have the meaning set forth in the
Agreement.  Upon execution of this Amendment by the parties, any subsequent
reference to the Agreement between the parties shall mean the Agreement as
amended by this Amendment.  Upon execution by the parties, the effective date of
this Amendment is September 4, 2013 (the “Effective Date”). Except as amended by
this Amendment, the terms and conditions set forth in the Agreement shall
continue in full force and effect according to their terms.

 

CSG and TWC agree to the following as of the Effective Date (as defined below):

 

1.

(a)  Use.  TWC desires to use and CSG agrees to provide CSG’s CSG Statement
Express™ API service ("Statement Express API Service") (as described in Section
3 of this Amendment) which may be used by Customers and/or their third party
contractors in the United States and the Export Approved Countries for
Customers' statement archival retrieval purposes for the term of the Agreement
(and any Termination Assistance Period, as defined in the Agreement),
conditioned upon use of Print and Mail Services by such Customers under this
Agreement, unless the Statement Express API Service is earlier terminated as
provided herein. Use of the Statement Express API Service by any Customer is
optional.  Notwithstanding the terms of the Agreement, Participating Affiliates
are not required to execute an amendment to such Participating Affiliate's
Affiliate Addendum to use the Statement Express API Service.  In addition to
TWC’s termination rights set forth in Article 6 of the Agreement, TWC shall also
have the right to ********* *********’ *** ** ******* ** *** ********* *******
*** ******* *** *********** **** ******* ****** to CSG in accordance with 6.1
(f) of the Agreement (as if “TWC” were substituted for “Participating Affiliate”
therein and without reference to any Affiliate Addendum).  

 

(b)  Designated Environment.  Current DEG requirements for Statement Express API
Service are attached hereto as Exhibit A and incorporated herein by this
reference, in accordance with the terms of the Agreement.

 

(c)  Technical Services.  Upon a Customer’s request, during the term of this
Agreement and any Termination Assistance Period, CSG personnel will assist such
Customer with any reasonable Technical Services that such Customer reasonably
requests in connection with the Statement Express API Service, including in
relation to the Customer-side integration of any Other Medium (as defined below)
and/or Third Party Systems, pursuant to a Statement of Work signed by the
applicable Customer and CSG for the then current Fees for the provision of
Technical Services provided in Schedule F of the Agreement under the Statement
Express API Service fee section.

 

(d)  Deconversion.  In the event TWC divests a cable system CSG agrees to
provide de-conversion services in accordance with Article 3.1 (c) of the
Agreement and as part of such de-conversion services, the following shall be
added to the list of master files and data in Section 3.1(c)(i):

 

·

*** ****** ** ********** (for the ********** ******* ******, pursuant to *******
*, **** ******, ********** *, ********* *******, of Schedule F)  

 

2.

Schedule P of the Agreement is hereby amended to add the Statement Express API
Service as an Export Approved Service.

 

3.

Schedule C, Basic Services and Additional Services and Associated Exhibits, of
the Agreement is amended to add the Statement Express API Service as an
Additional Service and to add the following description of the Statement Express
API Service:

 

--------------------------------------------------------------------------------

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

 

“Statement Express API Service.  Statement Express API Service electronically
retrieves ESP® Statements of Customers’ Subscribers (the "Statements") in the
form of a .pdf image exactly as a hard copy version of the Statement would
appear to the applicable Subscriber, including customized statement messages and
advertisements (“PDF Images”).  PDF Images of the Statements are available
within *****-***** (**) ***** of composition or, in the case of Subscribers that
receive electronic copies, immediately following such composition.  Statement
Express API works in either an application programming interface capacity or
integrated with ACSR®.

 

Statement Express API Service will enable PDF Images of the Statements to be
accessed from CSG data repository databases, for both a production and a shared
customer acceptance testing ("CAT") test environment, via any Third Party
Systems and any such other mediums as TWC and the Participating Affiliates may
elect from time to time including, but not limited to, website and desktop
applications, wireless devices, etc. (“Other Mediums”). The Statement Express
API Service is in addition to the statement retrieval functionality that is
provided via any other Product or Service under this Agreement.  All updates and
enhancements of the Statement Express API shall be made available ** ** ******
to TWC and the Participating Affiliates immediately upon release by CSG and are
included within this definition of “Statement Express API Service.”  

 

4.

As a result, a new subsection E is hereby added to Schedule F (“Fees”) of the
Agreement, under “CSG Services,” “Section II. Interfaces,” to include the
following fees for the Statement Express API Service.  For clarification
purposes, the fees listed below have already been subject to Section 5.4
Adjustment to Fees; therefore CSG shall not adjust any of the fees specified
below prior to ***** ** ****.

 

“E.  Statement Express API Service:

 

Description of Item/Unit of Measure

Frequency

Fee

E.Statement Express API Service (Notes 2 – 6) (Note 8)

 

 

 

1.Implementation of Statement Express API with a CAT Test Environment Interface
(Note 1)

***-****

$

*********

2.Interface Development and Technical Services (Note 7)

*** *******

 

*****

3.Support Services Fee (*** ********* **********) (Note 3)

*******

$

******

 

Note 1: Implementation of the Statement Express API for both a production and
CAT test environment is set forth in a Statement of Work (CSG document
no.2303175).

Note 2: Following implementation of the Statement Express API pursuant to Note 1
above, CSG shall ensure that any fix, update, modification, enhancement or
upgrade and/or new version of the Statement Express API (“Statement Express API
Update”) shall maintain ************* *** **************** **** *** *****
******* ***/** ***** ***** ******* ******** ** ********* **** ********* **** ***
********* ******* *** ** of the date of such Statement Express API Update, and,
in addition, CSG shall not implement a Statement Express API Update without
first ensuring that such Statement Express API Update ********* *************
**** *** ***** ******* ***/** ***** ***** ******* ******** ** ********* ****
********* **** *** ********* ******* *** as of the date of such Statement
Express API Update, at ** ****** ** *********.

Note 3: During the term of this Agreement and any Termination Assistance Period,
CSG shall provide Support Services for the Statement Express API Service,
including any interfaces following implementation as contemplated in Note 7
below, and problems shall be reported and resolved, in accordance with the
priority levels set forth in Section II of Schedule H of the Agreement,
provided, however, to the extent Customers pay any fees for maintenance of
Statement Express pursuant to Section I.H of Schedule F, TWC shall ******* **
****** ** * ****** *** ****** ***** ***** ** *** ****** ** *********** **** ****
********* *** *** ********* ******* pursuant to Section I.H. of Schedule F
against the Support Services Fee incurred hereunder. Specifically, any Support
Services Fees incurred hereunder shall be ****** ** * ******* ***** ***** ****
**** ** *** ********* ** **** ******* ******* ******** **** *** *** ********
**** ******* *** ****** ** *** ****** *********** **** for Statement Express, if
applicable, for such calendar year.

Note 4: Customers will receive a ******* ** **** ******* *** ******* ********
(*********) PDF ***** ***** for Statements (“PDF Statement Pulls”) *** ********
***** via the Statement Express API, which, for the avoidance of doubt, excludes
any statement image pulls through ACSR (“Initial API Capacity”), ** **
******.  For purposes of clarity, any PDF Statement Pulls through the Statement
Express API in conjunction with ACSR will not count toward the PDF Statement
Pulls, either in terms of Initial API Capacity or any excess over and above the
Initial API Capacity.  If Customers’ aggregate monthly volume of PDF Statement
Pulls increases to ****** ******* (***) of the Initial API Capacity, CSG shall
notify TWC in writing (email shall be sufficient).  If during any ********
*****, Customers’ aggregate ******* PDF Statement Pull ****** ******* the
Initial API Capacity, CSG shall ******* *** *** **** *** **** of $****** ***
***** for each increment of ***** ******* *** ***** ******** (*******) PDF
Statement Pulls *** ***** in ****** of the Initial API Capacity (“Statement
Express API Fees”).

Note 5:  Effective immediately following implementation of the Statement Express
API Service, PDF Image history for all Statements shall be available for the
then-current month and the immediately prior *** (*) ******; unless a Customer
has notified CSG that it chooses to elect Option II under Section I, Call
Center, subsection H, Statement Express, of Schedule F, after which ****** (**)
****** of PDF Image history shall be available through the Statement Express API
Service upon accumulation of the same.

Note 6: Following implementation of the Statement Express API Service pursuant
to the Statement of Work referenced in Note 1 above, revisions requested by
Customers to the Statement Express API Service will require a separate mutually
agreed upon Statement of Work, which will include fees on a time and materials
basis at a rate not to exceed the then-current Technical Services rate under
Schedule F of the Agreement, or, if mutually agreed, on a fixed fee basis for
the fee set forth in such Statement of Work.

Note 7: Interface Development and Technical Services.  Interface development and
technical services requested by any Customer in relation to the client-side
integration of any Other Medium and/or Third Party Systems shall be set forth in
a mutually agreed upon Statement of Work pursuant to Note 6 above.

Note 8: For avoidance of doubt, solely to the extent Customers continue to use
CSG Statement Express™ and subject to Note 3 above, each such Customer shall be
subject to terms and conditions of CSG Statement Express™ set forth in the
Agreement to the extent applicable, including annual per workstation maintenance
and per data frame archival storage fees pursuant to Schedule F, "CSG Products";
Section I. Call Center; Item H, "Statement Express" of the Agreement (“Archival
Data Fees”), provided, however, for avoidance of doubt, if a Customer elects
Option II under Section I, Call Center, subsection H, Statement Express, of
Schedule F, ****** (**) ****** of PDF Image history shall be available through
both the Statement Express API Service and CSG Statement Express upon

 

--------------------------------------------------------------------------------

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

 

accumulation of same without duplication of the Archival Data Fees
charge.  Notwithstanding the foregoing, other than with respect to the Statement
Express API Fees, Archival Data Fees to the extent applicable, and
implementation and testing fees as contemplated in the Statement of Work
referenced in Note 1 above, no additional fees, recurring or otherwise, shall
apply solely as a result of any Customer’s use of the Statement Express API.”

 

5.

Schedule L entitled “Disaster Recovery Plan” shall be amended to add Statement
Express API Service under **** *.

 

6.

Schedule K of the Agreement is hereby amended as follows:

 

(a)  A new subparagraph (a)(xii) is inserted as follows:

 

“(xii)Statement Express API ******* ******** ****.  ******** **** for each
Statement Express API Service ****** *********** shall be ********** ** *** (*)
******* or **** ******-**** ******* (***) of the time, measured on a *******
***** and documented in a ******* ****** available commencing *** ******* ******
(***) **** following the Execution Date of the Fifty-eighth Amendment (as such
date is defined therein) pursuant to and in accordance with Section (b)(i)
below.  For purposes of this subsection (xii) ******** **** for each ******
*********** is measured from the ***** **** *** *** **** *** **** **** *** ***
****.  This ******** **** does not include any ******* ****.”    

 

(b)  A new subparagraph (a)(xiii) is inserted as follows:     

 

“(xiii) Statement Express API Service.

 

(1)CSG shall complete the implementation services for the Statement Express API
Service pursuant to that certain Statement of Work (CSG document no. 2303175)
immediately after which, the Statement Express API Service shall be available
for use by all Subscribers, employees, agents and customer service
representatives of each Customer through Customer’s selected Third Party Systems
and/or Other Mediums.

 

(2)Each Statement shall be viewable via the applicable Customer’s selected Third
Party Systems and/or Other Mediums, within *****-***** (**) ***** of
***********, or in the case of Subscribers that receive electronic copies,
immediately following such composition.

 

(3)The Statement Express API Service will be available ******-**** ******* (***)
of the time, on a ******* *****, excluding ******** *** *********** for up to
**** (*) ***** per **** to occur during CSG’s ********* ******** for Statement
Express API which shall be published no less than ****** (**) **** in
advance.  In the event CSG’s ********* ******** for *********** is expected to
exceed **** (*) ***** in a ********** ****, CSG shall provide TWC and each
Customer with ******** (**) days' prior notice.  However, unless mutually agreed
to by both parties, in no other event shall the ******* ******* of ********
exceed **** (*) ***** *** ****.  For purposes of this paragraph (xiii)(3),
******** does not include ******* ************ beyond the *** ***** **
***********.  The *** ***** ** *********** is defined as the ********* *******
*** ******, its ************* ********* and all other ********* ********* ***
*** ********* ******* *** and the ******** ******* ** ***’* ********; provided,
however, that it shall *** ******* *** or any ********* ********* for ***
******* ** ***’* ********.”  

 

(c)  A new subparagraph (b)(iii)(G) is inserted as follows:

 

“G.******** for *********** ********* in (a)(xii) and (a)(xiii).  If during the
term of this Agreement, CSG does not meet *** ** **** ** *** **** (*)
*********** ********* set forth in subparagraph (a)(xii) and (a)(xiii), then for
**** ****** ********, *** ***** ** ******* $****** ********** ** *** ****** **
**** ********’* ********* *********** in the ***** in which the ****** ********
********.  In the event a ****** ******** **-****** during the ********* ** ***
**** ******* ******** ****, the ****** ******* ** *** **** ******* ** *** *****
** **** ************ ***** ** ********** ** *** ****** ** ***** *** ******
******** *** **-******** ** *** **** ******* ******** ****.  For example, if the
****** ******** ****** *** * ***** **** ** *** ******** ****, CSG ***** **
******* *** ******* ** $****** ********** ** *** ****** ** **** ********’*
********* ************ ********** ** ***** (*). The ****** set forth in the
preceding sentence ***** ** ******** ** * ****** to such Customer’s **** *******
*******.”

 

 

--------------------------------------------------------------------------------

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

 

IN WITNESS WHEREOF each of CSG and Customer cause this Amendment to be executed
below by its duly authorized representative as of the date indicated below (the
“Execution Date”).  The parties acknowledge and agree that to the extent either
CSG or Customer has been performing, prior to the Execution Date, in connection
with the elements described in this Amendment, except as otherwise specifically
set forth herein, this Amendment and the Agreement shall retroactively govern
each party’s performance in connection with the subject matter hereof commencing
as of the Effective Date.  Notwithstanding the foregoing, if any invoices have
been issued under this Amendment prior to the Execution Date, the payment date
for such invoices shall be *****-**** (**) **** after the last party has
executed this Amendment.

 

TIME WARNER CABLE INC. (“TWC”)

CSG SYSTEMS, INC. (“CSG”)

 

 

By:  /s/ Scott Cannada

 

By:  /s/ Michael J Henderson

 

Name: Scott Cannada

 

Name:  Michael J. Henderson

 

Title:  Vice President

 

Title:  EVP Sales & Marketing

 

Date:  October 28, 2013

 

Date:  11/4/13

 

 

 

--------------------------------------------------------------------------------

***Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission.

 

EXHIBIT A

 

Current DEG Requirements for Statement Express API Service*

 

CSG Statement Expressâ Designated Environment

Effective Date: 7/26/2013

Reviewed on 7/26/2013: no changes

 

Reviewed on 4/29/2013:  no changes

 

Reviewed on 10/30/12:  no changes

 

Reviewed on 7/26/12:  no changes

 

Reviewed on 4/26/12:  no changes

 

Reviewed on 1/27/12:  no changes

 

Reviewed 10/26/11  no changes

 

Reviewed 7/27/11: no changes

 

Reviewed 4/27/11: no changes

 

Change effective 1/7/11:

—Stand Alone Environment option was deleted  

 

Reviewed 10/29/10 – no changes

 

Changes effective 5/7/10:  

—Stand Alone Environment Platform: IBM Content Manager OnDemand versions later
than 7.1.2.0 are now supported. Stand Alone Environment/Platform changed from
Windows XP or 2000 to Windows XP SP2 or later, or Windows Vista or later.

—Stand Alone Environments /Minimum Processor changed from IBM-compatible PC with
Intel Pentium or Celeron 500 MHz  to all Intel and AMD processors capable of
running supported Windows operating systems (32-bit and x64 -based systems)

 

 

CSG Statement Express Client - ACSR Integrated API (1)

Platform

See current Designated Environment requirements for ACSR

Desktop Software Requirements

Adobe Acrobat Reader version 7.0 or higher (Requires Plug-ins)

Internet Explorer 6.0 or higher

Minimum Processor

See current ACSR Designated Environment

Minimum Free Disk Space

See current Designated Environment requirements for ACSR

Minimum Memory

See current Designated Environment requirements for ACSR

 

(1) Requires CSG ACSR and INTERNIC registered address

 

*The DEG requirements specified in the attached are subject to change from time
to time, in accordance with the terms of the Agreement.