Title: Nationwide Mutual Insurance Co. v. Shilling

State: maryland

Issuer: Maryland Supreme Court

Document:

Nationwide Mutual Insurance Company v. Margaret Shilling, No. 38, September Term, 
2019.  Opinion by Getty, J. 
 
INSURANCE 
LAW–STATUTE 
OF 
LIMITATIONS–UNDERINSURED 
MOTORIST CLAIM 
 
The Court of Appeals held that the statute of limitations in an underinsured motorist 
claim—i.e., when the insured institutes a contract action against its own insurer to recover 
underinsured motorist benefits—begins to run when the insurer denies the insured’s 
demand for benefits, thereby breaching the insurance contract. 
 
 
IN THE COURT OF APPEALS 
 
OF MARYLAND 
 
No. 38 
 
September Term, 2019 
______________________________________ 
 
NATIONWIDE MUTUAL INSURANCE 
COMPANY 
 
v. 
 
MARGARET SHILLING 
______________________________________ 
 
Barbera, C.J. 
McDonald, 
Watts, 
Hotten, 
Getty, 
Booth, 
Harrell, Glenn T., Jr. (Senior 
Judge, Specially Assigned), 
 
JJ. 
______________________________________ 
 
Opinion by Getty, J. 
______________________________________ 
 
Filed: April 20, 2020 
 
Circuit Court for Anne Arundel County 
Case No. C-02-CV-16-002948 
Argued: December 6, 2019 
 
Pursuant to Maryland Uniform Electronic Legal 
Materials Act 
(§§ 10-1601 et seq. of the State Government Article) this document is authentic. 
 
 
 
 
 
Suzanne C. Johnson, Clerk 
2020-09-09 11:41-04:00
Uninsured and underinsured motorist coverage is a statutorily required component 
of every motor vehicle liability insurance policy issued in Maryland.  Md. Code (1957, 
2017 Repl. Vol., 2019 Supp.), Insurance (“IN”) §§ 19-509 to 19-511.  This mandatory 
coverage protects insured drivers involved in motor vehicle accidents from paying out-of-
pocket expenses when the liable party, a tortfeasor, is either completely uninsured or 
inadequately insured to cover the extent of the insured’s injuries. 
In this case, an underinsured tortfeasor extended to the insured a policy limits 
settlement offer of $20,000, which the latter accepted.  The insured, in turn, attempted to 
collect additional underinsured motorist benefits from her own insurer, which covered up 
to $300,000 per person for bodily injury caused by an uninsured or underinsured motorist.  
This case requires us to determine when the statute of limitations begins to run against the 
insured in an underinsured motorist claim against her insurer.  The controlling statute of 
limitations provision, Md. Code (1957, 2013 Repl. Vol.), Courts and Judicial Proceedings 
(“CJ”) § 5-101, requires that “[a] civil action at law shall be filed within three years from 
the date it accrues.” 
In light of this Court’s prior jurisprudence interpreting the uninsured motorist statute 
and because an insured’s action against his or her own insurer sounds in contract—where 
principles of contract law dictate that a contract action accrues upon breach—we hold that 
the statute of limitations begins to run in an underinsured motorist claim when the insurer 
breaches the contract to provide underinsured motorist benefits by denying the insured’s 
claim. 
2 
BACKGROUND 
Respondent Margaret Shilling (“Ms. Shilling”) was injured in an automobile 
accident on April 19, 2011.1  As Ms. Shilling was braking her vehicle because of slow 
traffic on Odenton Road in Anne Arundel County, she was hit from behind by a vehicle 
driven by Barbara Gates (“Ms. Gates”).  After the initial impact pushed her automobile 
forward, Ms. Shilling applied the brakes to stop but was hit again by Ms. Gates.  Ms. 
Shilling’s injuries from the multiple-impact collision required medical treatment that 
continued from April 2011 to July 2014. 
Ms. Gates was an underinsured motorist.  Her motor vehicle liability insurance 
policy with Agency Insurance Company of Maryland (“Agency”) provided up to $20,000 
per person in bodily injury coverage.  Ms. Shilling was insured by the Petitioner, 
Nationwide Mutual Insurance Company (“Nationwide”), under a motor vehicle liability 
insurance policy that included uninsured and underinsured motorist coverage in the amount 
of $300,000 per person in bodily injury coverage. 
Settlement Negotiations with Agency 
Nearly two years after the accident, on April 4, 2013,2 Agency offered Ms. Shilling 
$20,000 to release all outstanding claims and causes of action against Ms. Gates resulting 
from the accident.  Agency conditioned the offer on Nationwide’s willingness to waive its 
 
1 The facts germane to this appeal are procedural in nature and thus the record contains 
only minimal facts about the accident and Ms. Shilling’s injuries. 
 
2 The Court of Special Appeals opinion below indicates that this date is April 14; however, 
the offer letter from Agency to Ms. Shilling’s attorney is dated April 4, 2013. 
 
3 
subrogation rights and Ms. Shilling’s signed release of all claims.  On April 23, 2013, 
Nationwide advised Ms. Shilling’s attorney that it would waive its subrogation rights 
against Ms. Gates.  Ms. Shilling’s attorney transmitted Nationwide’s waiver of subrogation 
to Agency on January 27, 2014.  In the same email, Ms. Shilling’s attorney requested 
Agency’s draft release.  Ms. Shilling executed Agency’s “Full Release of All Claims and 
Demands” (the “Release”) on February 3, 2014.  Ms. Shilling’s attorney deposited the 
$20,000 settlement check into an escrow account on February 14, 2014. 
Settlement Negotiations with Nationwide 
According to the parties, Ms. Shilling and Nationwide began settlement discussions 
after April 23, 2013.3  On January 26, 2015, Ms. Shilling sent Nationwide a formal demand 
letter stating her desire to recover underinsured motorist benefits under the Nationwide 
policy.  Ms. Shilling enclosed a chronology of her medical care as a result of the accident 
and supporting medical records.  Nationwide confirmed receipt of Ms. Shilling’s letter on 
February 2, 2015 and informed her that a review of the claim was pending.  On February 
6, 2015, Nationwide requested additional medical reports and records to aid in evaluating 
Ms. Shilling’s claim.  Thereafter, Nationwide contacted Ms. Shilling’s attorney on four 
separate occasions in 2015—February 11, March 18, April 13, and June 12—to check on 
the status of the outstanding documents Nationwide requested.  Nationwide did not deny 
Ms. Shilling’s claim during these settlement negotiations. 
 
3 The record does not reveal the extent or content of these settlement discussions.  The only 
indication that negotiations were ongoing after this date is derived from the circuit court’s 
order dated July 28, 2017. 
4 
Proceedings in the Circuit Court for Anne Arundel County 
On September 23, 2016, Ms. Shilling filed suit against Nationwide in the Circuit 
Court for Anne Arundel County.  Under Nationwide’s underinsured motorist coverage, 
Ms. Shilling sought the balance of unpaid damages not covered by Agency’s $20,000 
settlement.  Nationwide filed a motion to dismiss, arguing that Ms. Shilling’s claim was 
time-barred because the three-year statute of limitations under CJ § 5-101 had expired.  The 
circuit court held a hearing on February 7, 2017. 
At the hearing, the parties disagreed about the relevant event that triggers the statute 
of limitations.  Nationwide averred that the statute of limitations should begin to run when 
the tortfeasor’s insurance policy is exhausted.  According to Nationwide, the date of 
exhaustion occurred in mid-April 2013 when Ms. Shilling accepted Agency’s settlement 
offer.  Ms. Shilling countered that the statute of limitations “always begins to run on the 
date of denial,” i.e., when the insurer denies the insured’s claim for additional benefits.  
Under this theory, Ms. Shilling argued that the statute of limitations never began to run 
against her because Nationwide had not formally denied her claim for underinsured 
motorist benefits. 
The circuit court agreed with Nationwide, and by Memorandum Opinion and Order, 
granted Nationwide’s motion to dismiss on July 28, 2017, reasoning: 
On April 23, 2013[,] a contract was formed by the settlement agreement in 
this case.  Notwithstanding the fact that a demand letter was sent in January 
2015 and that there were discussions between the parties taking place through 
June 2015, the statute of limitations on the breach of contract action began 
5 
running on the date of settlement with [Agency].[4] Thus, if [Ms. Shilling] 
believed there was a breach by [Nationwide, Ms. Shilling] needed to file suit 
by April 23, 2016.  [Ms. Shilling] failed to do so. 
 
Ms. Shilling noted a timely appeal to the Court of Special Appeals on August 16, 
2017 (Docket No. 1154, Sept. Term, 2017).  While pending in the Court of Special 
Appeals, Ms. Shilling advised Nationwide that she did not execute Agency’s release until 
February 3, 2014, approximately ten months after Nationwide consented to Agency’s 
settlement offer, causing the parties to file a Joint Motion to Stay Appeal and Remand to 
the Circuit Court.  The Court of Special Appeals granted the parties’ motion on January 
29, 2018.  The intermediate appellate court remanded the case to the circuit court 
for the purpose of determining whether, in the context of [Ms. Shilling’s] 
underlying claim for breach of an underinsured motorist contract, the date of 
exhaustion of the tortfeasor’s policy is (1) the date the insurer consented to 
the settlement with the tortfeasor, (2) the date the insurer and tortfeasor 
signed the Release, or (3) the date the settlement check was deposited. 
 
On remand, the circuit court held another hearing to determine when the statute of 
limitations began to run.  The circuit court considered three possible dates of exhaustion: 
(1) April 23, 2013—the date Nationwide consented to the settlement agreement with 
Agency; (2) February 3, 2014—the date Ms. Shilling executed the release; or (3) February 
14, 2014—the date Ms. Shilling’s attorney deposited the settlement check.  Nationwide 
maintained that the tortfeasor’s liability coverage is exhausted “when the underinsured 
carrier consents [to settlement.]”  Ms. Shilling adapted her argument to address the question 
 
4 In a later order dated April 30, 2018, discussed infra, the circuit court clarified that this 
sentence should have read “the statute of limitations for the breach of contract action began 
running on the date the insurer consented to settlement with [Agency].” 
6 
posed by the Court of Special Appeals.  At the remand hearing, Ms. Shilling argued that 
“exhaustion occurs when [a] settlement is reached between the tortfeasor and the 
[insured.]” 
The circuit court issued a second order on April 30, 2018, finding that “April [23], 
2013 is the date of the exhaustion of [Ms. Gates’] policy in this case.”5  Therefore, the 
circuit court held that Ms. Shilling’s suit was time-barred.  Ms. Shilling again noted a 
timely appeal to the Court of Special Appeals on May 14, 2018 (Docket No. 515, Sept. 
Term, 2018).  Ms. Shilling also filed a Motion to Lift Stay and Consolidate Appeals, which 
the Court of Special Appeals granted on June 6, 2018. 
Proceedings in the Court of Special Appeals 
The Court of Special Appeals reversed the judgment of the circuit court in a reported 
opinion.  Shilling v. Nationwide Ins. Co., 241 Md. App. 261 (2019).6  Distilling the basic 
principles of Lane v. Nationwide Mutual Insurance Co., 321 Md. 165 (1990), and Pfeifer 
v. Phoenix Insurance Co., 189 Md. App. 675 (2010), the Court of Special Appeals held 
that Ms. Shilling’s suit was not time-barred because “the earliest date for commencing 
contract limitations is February 3, 2014, the date when Ms. Shilling, with Nationwide’s 
 
5 This order indicates “April 13, 2013” as the date of exhaustion; however, the parties agree 
this is a typographical error that should read “April 23, 2013” when Nationwide consented 
to the settlement and waived subrogation.  See Shilling v. Nationwide Ins. Co., 241 Md. 
App. 261, 267 n.2 (2019). 
 
6 While Ms. Shilling’s complaint identified Nationwide as “Nationwide Insurance 
Company,” we gather from Nationwide’s Motion to Dismiss in the circuit court and its 
filings in this Court, that it is properly referred to as “Nationwide Mutual Insurance 
Company.” 
 
7 
permission, accepted [Agency’s] offer of $20,000 and executed the Release in favor of 
[Ms. Gates].  That is the date when [Ms. Gates’] coverage was ‘exhausted’ pursuant to 
Pfeifer.”  Id. at 274–75. 
The Court of Special Appeals reasoned that such a holding comported with this 
Court’s decision in Lane, because insureds have “the absolute statutory right to initially 
sue the tortfeasor in tort and thereafter sue the [underinsured motorist insurer] in contract.”  
Id. at 275.  Moreover, according to the court, setting the exhaustion date at Ms. Shilling’s 
execution of the release further accorded with Lane because “contract limitations are not 
triggered until the insured/injured party makes a demand for payment under the 
[underinsured motorist] policy.”  Id. at 275–76.  Therefore, the court concluded that 
“Nationwide’s consent to the proposed settlement and agreement to waive subrogation 
does not start the running of contract limitations.”  Id. at 276. 
Nationwide timely petitioned this Court for writ of certiorari, which we granted on 
August 26, 2019.  Nationwide Mut. Ins. Co. v. Shilling, 465 Md. 665 (2019).  Nationwide 
presents a single question for this Court’s review,7 which we have rephrased as follows: 
When does the statute of limitations begin to run in an insured’s action 
against his or her own insurer to recover underinsured motorist benefits? 
 
 
7 Nationwide’s petition for writ of certiorari presented the question as follows: 
 
(1) Did the Court of Special Appeals err in holding that the statute of 
limitations for an underinsured motorist claim starts to run on the date a 
plaintiff executes a release with the tortfeasor’s insurance carrier, thereby 
allowing a plaintiff to unilaterally determine when the statute of limitations 
runs, prejudicing defendants? 
 
8 
For the reasons that follow, we hold that the statute of limitations in an underinsured 
motorist claim begins to run when the insurer denies an insured’s demand for benefits, 
thereby breaching the insurance contract.  As it pertains to Ms. Shilling, the record before 
us does not reveal a definitive date on which Nationwide denied her claim for benefits; 
however, the underinsured motorist claim is not time-barred because Nationwide did not 
deny the claim more than three years prior to her instituting the lawsuit on September 23, 
2016.  Accordingly, while we affirm the judgment of the Court of Special Appeals, we do 
so on different grounds. 
DISCUSSION 
 
Uninsured and underinsured motorist coverage is a form of first-party coverage that 
enables an insured to recover damages even if “the at-fault tortfeasor has no liability 
insurance or insufficient insurance funds.”  TravCo Ins. Co. v. Williams, 430 Md. 396, 403 
(2013) (citing Reese v. State Farm Mut. Auto. Ins. Co., 285 Md. 548, 552 (1979)).  IN § 19-
509 refers only to “uninsured” motorists and motor vehicles; however, the legislature has 
defined,8 and we have noted, that an uninsured motorist or motor vehicle is, for all intents 
 
8 IN § 19-509 defines an uninsured motor vehicle as one that 
(1) the ownership, maintenance, or use of which has resulted in the bodily 
injury or death of an insured; and 
 
(2) for which the sum of the limits of liability under all valid and collectible 
liability insurance policies, bonds, and securities applicable to bodily injury 
or death: 
 
(i) is less than the amount of coverage provided under [IN § 19-509]; 
or 
 
9 
and purposes, the same as an underinsured motorist or motor vehicle.  Connors v. Gov’t 
Emps. Ins. Co., 442 Md. 466, 474 n.4 (2015) (emphasis added).  While these terms connote 
different factual scenarios, they are interchangeable: 
“Uninsured motorist” coverage describes when an insured is involved in an 
accident with a motorist who does not carry any liability insurance coverage 
whatsoever.  “Underinsured motorist” coverage describes when an insured is 
involved in an accident with a motorist who carries liability insurance, but 
whose insurance coverage is less than the insured’s underinsured motorist 
coverage. 
 
Id. 
We think it prudent to briefly explain the nature of Ms. Shilling’s suit.  When an 
insured is involved in an automobile accident with an uninsured or underinsured motorist, 
the insured can pursue two separate and distinct actions.  The insured can initiate (1) a tort 
action against the uninsured or underinsured motorist; or (2) a contract action against his 
or her own insurer for uninsured or underinsured motorist benefits; or (3) both.  The 
insured’s action against his or her own insurer—an “uninsured or underinsured motorist 
claim”—is at issue in this case.  Because Ms. Shilling’s damages exceeded Ms. Gates’ 
liability coverage of $20,000, we tailor our language in the following analysis to Ms. 
Shilling’s underinsured motorist claim. 
 
(ii) has been reduced by payment to other persons of claims arising 
from the same occurrence to an amount less than the amount of 
coverage provided under [IN § 19-509]. 
 
IN § 19-509(a). 
10 
A. 
Maryland’s Uninsured Motorist Statute. 
The General Assembly first enacted Maryland’s uninsured motorist statute in 1972.  
Woznicki v. GEICO Gen. Ins. Co., 443 Md. 93, 109 (2015); 1972 Md. Laws, ch. 73.  As 
originally enacted, the statute provided in pertinent part: 
[E]very policy of motor vehicle liability insurance issued, sold, or delivered 
in this State . . . MAY contain coverage . . . for damages which the insured 
is entitled to recover from the owner or operator of an uninsured motor 
vehicle because of bodily injuries sustained in an accident arising out of the 
ownership, maintenance, or use of such uninsured motor vehicle. 
 
Woznicki, 443 Md. at 109 (citing State Farm Mut. Auto. Ins. Co. v. DeHaan, 393 Md. 163, 
171–72 (2006)) (capitalization in original); 1972 Md. Laws, ch. 73.  Since the uninsured 
motorist statute’s original enactment, the General Assembly has enacted subsequent 
legislation to broaden its scope.  In 1975, the General Assembly removed the term “may” 
and replaced it with “shall,” to make uninsured motorist coverage mandatory for all motor 
vehicle liability insurance policies issued, sold, or delivered in Maryland.  Woznicki, 443 
Md. at 109; 1975 Md. Laws, ch. 562.   
Notably, the General Assembly defined uninsured motor vehicles to encompass 
underinsured motor vehicles in 1981.  Woznicki, 443 Md. at 109; 1981 Md. Laws, ch. 510.  
The General Assembly revised the statute in 1983 to exempt certain vehicles, which did 
not travel on highways, from the requirement of obtaining uninsured motorist coverage.  
1983 Md. Laws, ch. 656.  In the 1983 revisions, the General Assembly also permitted 
excess coverage insurers to provide uninsured motorist coverage.  Woznicki, 443 Md. at 
109–10; 1983 Md. Laws, ch. 656.  In 1989, the General Assembly further revised the statute 
to require motor vehicle liability insurers to offer, in writing, the ability to contract for 
11 
higher amounts of uninsured motorist coverage than those required by statute.  Woznicki, 
443 Md. at 110; 1989 Md. Laws, ch. 542.  Legislation in 1992 required insurers to provide 
uninsured motorist coverage equal to the amount of liability coverage afforded under the 
policy, unless waived by the insured.  Woznicki, 443 Md. at 110; 1992 Md. Laws, ch. 641.  
In 1995, the General Assembly expanded the definition of uninsured motor vehicles to its 
present state, noted supra at 8 n.8.  Woznicki, 443 Md. at 110; 1992 Md. Laws, ch. 515. 
As part of Maryland’s code revision,9 the General Assembly recodified the 
Insurance Article into three separate volumes between 1995 and 1997.10  The uninsured 
motorist statute, formerly Article 48A, § 541, became recodified at IN §§ 19-509 to 19-
511.  1996 Md. Laws, ch. 11.  The first post-recodification substantive revision occurred 
in 2012 when the General Assembly made clear that the insurer’s written consent for the 
insured to accept a tortfeasor’s settlement offer did not (1) limit the insurer’s ability to 
litigate liability or damages in the insured’s subsequent contract action or (2) constitute an 
admission against the insurer to any issue raised in the insured’s subsequent contract action.  
 
9 “[C]ode revision is a periodic process by which statutory law is re-organized and restated 
with the goal of making it more accessible and understandable to those who must abide by 
it.”  Johnson v. State, ___ Md. ___, ___ n.8 (2020) (quoting In re S.K., 466 Md. 31, 56 n.21 
(2019)).  “Maryland Code Revision began in 1970 as a long-term project to create a modern 
comprehensive code when Governor Marvin Mandel appointed the Commission to Revise 
the Annotated Code.  This formal revision of the statutory law for the General Assembly 
was coordinated by the Department of Legislative Services.  Code Revision was completed 
in 2016 with the enactment by the General Assembly of the Alcoholic Beverages Article.” 
Id. 
 
10 1995 Md. Laws, ch. 36; 1996 Md. Laws, ch. 11; 1997 Md. Laws, ch. 35. 
 
12 
2012 Md. Laws, ch. 269.  Most recently, the General Assembly revised the statute to enable 
insureds to purchase enhanced uninsured motorist coverage.11  2017 Md. Laws, ch. 815. 
This Court has previously explained that “[t]he purpose of the uninsured motorist 
statute is to provide minimum protection for individuals injured by uninsured motorists.”  
Woznicki, 443 Md. at 110 (quoting Erie Ins. Exch. v. Heffernan, 399 Md. 598, 612 (2007)).  
The “statute creates a floor to liability not a ceiling.”  Id. (quoting Heffernan, 399 Md. at 
612); see also Nationwide Mut. Ins. Co. v. Webb, 291 Md. 721, 737 (1981) (“[T]he purpose 
of uninsured motorist statutes is ‘that each insured under such coverage have available the 
full statutory minimum to exactly the same extent as would have been available had the 
tortfeasor complied with the minimum requirements of the [statute].’” (citation omitted)).  
Moreover, the uninsured motorist statute is remedial in nature.  DeHaan, 393 Md. at 176.  
As such, it “dictates a liberal construction in order to effectuate its purpose of assuring 
recovery for innocent victims of motor vehicle accidents.”  Id. (quoting State Farm Mut. 
Auto. Ins. Co. v. Md. Auto. Ins. Fund, 277 Md. 602, 605 (1976)); see also Pa. Nat’l. Mut. 
Cas. Ins. Co. v. Gartelman, 288 Md. 151, 159 (1980) (“Maryland’s uninsured motorist 
statute is remedial in nature and should be liberally construed in order to promote its 
purpose of recovery for innocent victims of motor vehicle accidents.”). 
This case implicates the settlement procedures in the uninsured motorist statute 
established in IN § 19-511.12  If an insured (1) receives a written settlement offer from a 
 
11 2017 Md. Laws, ch. 815 applies only to policies issued “on or after July 1, 2018.” 
 
12 IN § 19-511 provides, in pertinent part: 
 
13 
 
(b) If an injured person receives a written offer from a motor vehicle 
insurance liability insurer or that insurer’s authorized agent to settle a claim 
for bodily injury or death, and the amount of the settlement offer, in 
combination with any other settlements arising out of the same occurrence, 
would exhaust the bodily injury or death limits of the applicable liability 
insurance policies, bonds, and securities, the injured person shall send by 
certified mail, to any insurer that provides uninsured motorist coverage for 
the bodily injury or death, a copy of the liability insurer’s written settlement 
offer. 
 
(c) Within 60 days after receipt of the notice required under subsection (b) 
of this section, the uninsured motorist insurer shall send to the injured person: 
 
(1) written consent to acceptance of the settlement offer and to the 
execution of releases; or 
 
(2) written refusal to consent to acceptance of the settlement offer. 
 
(d) Within 30 days after a refusal to consent to acceptance of a settlement 
offer under subsection (c)(2) of this section, the uninsured motorist insurer 
shall pay to the injured person the amount of the settlement offer. 
 
(e)(1) Payment as described in subsection (d) of this section shall preserve 
the uninsured motorist insurer’s subrogation rights against the liability 
insurer and its insured. 
 
(2) Receipt by the injured person of the payment described in 
subsection (d) of this section shall constitute the assignment, up to the 
amount of the payment, of any recovery on behalf of the injured 
person that is subsequently paid from the applicable liability insurance 
policies, bonds, and securities. 
 
(f) The injured person may accept the liability insurer’s settlement offer and 
execute releases in favor of the liability insurer and its insured without 
prejudice to any claim the injured person may have against the uninsured 
motorist insurer: 
 
(1) on receipt of written consent to acceptance of the settlement offer 
and to the execution of releases; or 
 
(2) if the uninsured motorist insurer has not met the requirements of 
subsection (c) or subsection (d) of this section. 
14 
tortfeasor’s motor vehicle liability insurer (2) to settle a claim for bodily injury or death, 
and (3) the amount of the settlement offer would exhaust the applicable liability insurance 
policy’s limits, an insured must, by certified mail, send a copy of the settlement offer to 
the insurer providing uninsured motorist coverage.  IN § 19-511(b).  Within sixty days of 
receiving the insured’s notice of an outstanding settlement offer, the uninsured motorist 
insurer must send the insured either written consent, permitting the insured to accept the 
offer and execute releases, or written refusal.  IN § 19-511(c).  If the uninsured motorist 
insurer refuses the settlement offer, it must directly pay the full amount of the settlement 
offer to the insured within thirty days.  IN § 19-511(d). 
The insurer’s payment to the insured preserves the insurer’s subrogation rights 
against the tortfeasor and tortfeasor’s liability insurer.  IN § 19-511(e)(1).  The insured’s 
acceptance of the settlement offer and execution of releases in favor of the tortfeasor and 
tortfeasor’s liability insurer does not prejudice any claim the insured may institute against 
its own uninsured motorist insurer when (1) the insured receives the insurer’s written 
consent to accept the settlement offer and execute releases; (2) the insurer fails to provide 
 
 
(g) Written consent by an uninsured motorist insurer to acceptance of a 
settlement offer under subsection (c)(1) of this section: 
 
(1) may not be construed to limit the right of the uninsured motorist 
insurer to raise any issue relating to liability or damages in an action 
against the uninsured motorist insurer; and 
 
(2) does not constitute an admission by the uninsured motorist insurer 
as to any issue raised in an action against the uninsured motorist 
insurer. 
15 
either written consent or refusal to consent to the settlement offer under IN § 19-511(c); or 
(3) the insurer refuses the settlement offer and fails to directly pay the insured the amount 
of the settlement offer under IN § 19-511(d).  IN § 19-511(f).  Likewise, the uninsured 
motorist insurer’s written consent to the settlement offer does not limit its ability to litigate 
issues of liability or damages in the insured’s action against the insurer, nor does such 
consent constitute an admission against the insurer in the insured’s action.  IN § 19-511(g).  
We note that Ms. Shilling’s motor vehicle liability insurance policy comports with the 
requirements of IN § 19-511.13 
 
13 In pertinent part, the policy provides: 
The insured must: 
 
a) obtain our written consent to: 
 
(1) settle any legal action brought against any liable party; or 
 
(2) release any liable party. 
 
b) preserve and protect our right to subrogate against any liable party. 
 
c) with respect to a claim for bodily injury, before accepting any 
written settlement offer from a liable party’s insurer, submit a copy of 
any such settlement offer to us by certified mail.  Within 60 days of 
our receipt of that copy, we must send the insured written notice that 
we either: 
 
(1) consent to the settlement offer; or 
 
(2) refuse to consent to the settlement offer.  If we refuse to 
consent, we must pay the insured the amount of the settlement 
offer within 30 days after our refusal.  Such payment will 
preserve our subrogation rights. 
 
16 
B. 
The Parties’ Contentions. 
Before this Court, Nationwide contends that the statute of limitations for an 
underinsured motorist claim begins to run when the tortfeasor’s policy limits are exhausted.  
In its view, the date of exhaustion occurs when the underinsured insurer consents to 
settlement, and the Court of Special Appeals erred by holding that “the date of exhaustion 
is the date a release is signed.”14  Nationwide asserts that the tortfeasor’s coverage is 
exhausted when a tortfeasor’s insurer offers its policy limits because the tortfeasor’s insurer 
cannot rescind its limits offer or make any other offers under the same coverage.  
Maintaining this argument, Nationwide avers that hinging the statute of limitations on the 
date a tortfeasor’s policy is exhausted provides plaintiffs with an absolute power to 
determine when the statute of limitations begins to run. 
Ms. Shilling counters that the statute of limitations in an underinsured motorist 
claim begins to run when the insurer denies the insured’s claim for coverage under the 
insurance policy.  The crux of Ms. Shilling’s argument relies on three basic principles: (1) 
the underinsured motorist lawsuit sounds in contract; (2) the statute of limitations in 
contract cases is three years; and (3) an insurer’s denial of coverage is a breach of the 
insurance contract.  Alternatively, Ms. Shilling contends that if the statute of limitations 
 
14 Nationwide’s understanding of the holding below differs from ours.  The Court of 
Special Appeals did not fix a specific date of exhaustion; instead, it held that “the earliest 
date for commencing contract limitations is . . . the date when Ms. Shilling . . . accepted 
the tortfeasor’s insurance company’s offer of $20,000 and executed the Release in favor of 
the tortfeasor.” Shilling, 241 Md. App. at 274–75. 
17 
runs on the date of exhaustion, that term should be defined to mean the date the insured 
settles with the tortfeasor. 
C. 
Analysis. 
 
We begin our analysis with the two Maryland decisions addressing when the statute 
of limitations begins to run in uninsured and underinsured motorist claims: Lane and 
Pfeifer. 
 
In Lane v. Nationwide Mutual Insurance Co., this Court considered “when the 
statute of limitations begins to run in an action for uninsured motorist benefits” under facts 
distinguishable from the instant case.  321 Md. at 166.  The Lanes purchased and 
maintained an automobile liability insurance policy with Nationwide Mutual Insurance 
Company.  Id.  While the policy remained in effect, the Lanes were involved in a car 
accident.  Id.  “[A] vehicle, driven by [] Callaway, attempted to pass the Lanes on the left 
and was forced off the road by an oncoming vehicle, owned by [] McKenna and driven by 
[] Warren.”  Id. at 166–67.  The vehicle operated by Warren struck the Lanes and caused 
permanent injuries.  Id.  The Lanes notified Nationwide of the accident shortly after it 
occurred.  Id. at 167. 
The Lanes initiated a tort action against Warren, McKenna and Callaway on 
December 14, 1982.  Id.  At some point before filing the action, however, the Lanes 
discovered that Warren and McKenna were uninsured motorists.  Id.  On December 17, 
1982, the Lanes notified Nationwide of the tort action and that Warren and McKenna were 
uninsured, yet Nationwide did not intervene as a party.  Id.  Three years and four months 
later, on April 17, 1986, while the tort action remained pending, the Lanes initiated a 
18 
second suit against Nationwide to recover uninsured benefits.  Id.  In their complaint, the 
Lanes alleged that (1) Warren and McKenna were the direct and proximate cause of their 
injuries; (2) Warren and McKenna were uninsured; (3) they had properly demanded that 
Nationwide pay uninsured motorist benefits under the Lanes’ policy; and (4) Nationwide 
breached its contract with the Lanes by denying compensation.  Id.  Nationwide filed a 
motion for summary judgment, contending the action was time-barred by CJ § 5-101 
because the statute began running when the Lanes discovered Warren and McKenna were 
uninsured.  Id.  The circuit court agreed with Nationwide and the Court of Special Appeals 
affirmed.  Id. at 168. 
This Court reversed and began by noting that an insured is statutorily entitled to 
bring a tort action against the uninsured tortfeasor and establish the amount of damages 
owed.  Id. at 173 (“[A]n insured ‘has the option of bringing a contract action against his 
insurer or a tort action against the uninsured motorist.’”) (quoting Reese, 285 Md. at 554) 
(emphasis in Lane).  The insured is not required to seek uninsured motorist coverage from 
the insurer under his or her own personal automobile liability insurance policy.  Id.  We 
continued, “[a]s long as the insured does not demand compensation under his own 
insurance policy, the uninsured motorist [insurer] is not called upon to pay under the 
contract, and, therefore, there can be no breach of contract causing the statute of limitations 
to begin running.”  Id.  Certainly, the insured may never demand benefits.  Id. at 174.  The 
insured may lose the tort action or, conversely, the uninsured tortfeasor may be able to 
satisfy the judgment.  Id.  In any event, the uninsured motorist insurer is protected because 
19 
it must be informed of the tort action and it may intervene in the same.  Id. (citing Webb, 
291 Md. at 732).  Therefore, we held that 
[w]hen an insured elects to bring and does bring a timely tort action 
against the uninsured motorist, having notified his uninsured motorist 
[insurer] of the tort action, and when the insured thereafter either during the 
pendency of the tort action or within a reasonable time after judgment in the 
tort case makes a claim upon his insurer for uninsured motorist benefits, 
the statute of limitations does not begin running against the insured until 
the insurer denies that claim, thereby allegedly breaching the contract. 
 
Id. at 176–77 (emphasis added). 
 
Twenty years later, in Pfeifer v. Phoenix Insurance Co., the Court of Special 
Appeals confronted a nearly identical legal question as the question posed in Lane, 
determining when the statute of limitations begins to run in an underinsured motorist claim, 
but under different facts.  189 Md. App. 675.  There, Ms. Pfeifer was operating her 
employer’s vehicle when she was injured in a car accident on February 12, 2003.  Id. at 
678.  Ms. Pfeifer’s employer had insured the vehicle, with a policy containing uninsured 
motorist coverage, through Phoenix Insurance Company (“Phoenix”).  Id. 
 
Two weeks after the accident, on February 27, 2003, Ms. Pfeifer’s attorney notified 
Phoenix of ongoing settlement negotiations with the tortfeasor’s insurance company.  Id.  
Ms. Pfeifer’s attorney put Phoenix on notice that “there may be insufficient limits [on the 
tortfeasor’s] coverage to pay all of the damages to [Ms. Pfeifer.]”  Id.  In October 2004, 
the tortfeasor’s insurance company offered Ms. Pfeifer its policy limits of $100,000.  Id. at 
678–79.  Ms. Pfeifer, in turn, informed Phoenix and requested its consent to settle on 
October 13, 2004.  Id. at 679.  Phoenix gave its permission and Ms. Pfeifer accepted the 
tortfeasor’s insurance company’s policy limits offer, releasing all claims against the 
20 
tortfeasor.  Id.  Ms. Pfeifer did not demand underinsured benefit coverage from Phoenix.  
Id. at 691.  Consequently, there was no denial by Phoenix; a claim never arose.  Id.  On 
July 10, 2006, Ms. Pfeifer instituted a contract action against Phoenix for its failure to 
provide underinsured motorist benefits.  Id. at 679. 
 
The Court of Special Appeals’ analysis focused largely on Lane.  The Pfeifer court 
distilled three guiding principles from Lane: (1) the uninsured motorist statute “embodies 
a public policy to assure financial compensation to the innocent victims of motor vehicle 
accidents who are unable to recover from financially irresponsible uninsured motorists”; 
(2) an insured’s claim against his or her own insurer to recover uninsured motorist coverage 
is a contract action; and (3) “[a]s long as the insured does not demand compensation under 
his own insurance policy, the uninsured motorist [insurer] is not called upon to pay under 
the contract, and, therefore there can be no breach of contract causing the statute of 
limitations to begin running.”  Id. at 689–90 (quoting Lane, 321 Md. at 169, 174).  
However, the Court of Special Appeals distinguished Lane on the grounds that “Ms. Pfeifer 
did not bring a timely tort suit against the underinsured motorist because of her settlement.”  
Id. at 690–91.  The court reiterated that Ms. Pfeifer did not demand underinsured motorist 
benefits and Phoenix did not deny a nonexistent claim.  Id. 
 
The Pfeifer court acknowledged the lack of Maryland jurisprudence addressing the 
statute of limitations issue in the underinsured motorist context.  Id. at 693.  The Court of 
Special Appeals noted different approaches in other states but remained “most persuaded 
by those courts that have held that the limitations period begins to run when the insured 
settles with the tortfeasor.”  Id.  Therefore, the court held “that the statute of limitations in 
21 
an underinsured motorist contract action for damages does not begin to run until, at the 
earliest, the date on which exhaustion of the tortfeasor’s coverage occurs.”  Id. at 694–95 
(footnote omitted). 
Against this backdrop, we turn to the case at hand.  The relevant statute of 
limitations, CJ § 5-101, provides, in pertinent part, that “[a] civil action at law shall be filed 
within three years from the date it accrues.”  In Ceccone v. Carroll Home Services, LLC, 
this Court articulated the policy underlying statutes of limitations generally: 
Statutes of limitations are designed to balance the competing interests 
of plaintiffs, defendants, and the public.  A statutory period of limitations 
represents a policy judgment by the Legislature that serves the interest of a 
plaintiff in having adequate time to investigate a cause of action and file suit, 
the interest of a defendant in having certainty that there will not be a need to 
respond to a potential claim that has been unreasonably delayed, and the 
general interest of society in judicial economy.  In enacting the three-year 
statute of limitations that governs most tort and contract actions, the General 
Assembly thus made a policy decision as to an appropriate deadline for the 
filing of such a claim by a reasonably diligent plaintiff. 
 
454 Md. 680, 691 (2017) (citations and footnote omitted). 
Two foundational legal principles guide our resolution of this case.  First, an 
insured’s action against his or her own insurer to recover uninsured or underinsured 
motorist benefits is a contract action.  Lane, 321 Md. at 169–70 (citing Reese, 285 Md. at 
553); see also Vega v. Farmers Ins. Co. of Or., 895 P.2d 337, 340 (Or. Ct. App. 1995) (“An 
action by an insured against an insurer for [uninsured or underinsured motorist] coverage 
is based on their contract and the insurer’s liability stems from that contractual 
relationship.”).  Therefore, the insured’s action is “governed by the principles and 
22 
procedures applicable to contract actions generally.”  Lane, 321 Md. at 170 (quoting Reese, 
385 Md. at 553). 
Second, in contract actions, principles of contract law dictate that the statute of 
limitations begins to run when the contract is breached.  Mayor & Council of Federalsburg 
v. Allied Contractors, Inc., 275 Md. 151, 157 (1975) (“In contract cases, the general rule 
is that the period of limitations begins to run from the date of the breach, for it is then that 
the cause of action accrues and becomes [enforceable].”); see also Shailendra Kumar, P.A. 
v. Dhanda, 426 Md. 185, 196 n.4 (2012) (“Generally, a cause of action for breach of a 
contract accrues, and the statute of limitations begins to run, when the plaintiff knows or 
should have known of the breach.” (citation omitted)).  Indeed, this is precisely the result 
we reached in the uninsured motorist context when we said, “the statute of limitations does 
not begin running against the insured until the insurer denies that claim, thereby allegedly 
breaching the contract.”  Lane, 321 Md. at 177 (emphasis added). 
While the facts of this case most closely resemble those in Pfeifer, we disagree with 
that court’s analysis and take this opportunity to expand upon our decision in Lane to the 
underinsured motorist context.  Because the insured’s underinsured motorist claim sounds 
in contract, the relevant date in determining when the statute of limitations begins to run is 
the date the insurer breaches its contract with the insured to provide underinsured motorist 
benefits.  The insurer cannot breach the insurance contract if the insured does not demand 
payment of benefits.  Applying Lane to an underinsured motorist claim, when an insured 
(1) is extended a policy limits settlement offer by a tortfeasor’s liability insurer; (2) 
complies with the requirements set out in IN § 19-511; and (3) makes a demand on the 
23 
insurer for underinsured motorist benefits, the statute of limitations does not begin to run 
against the insured until the insurer denies that claim.  Only upon denial of the claim does 
the insurer breach the contract. 
Here, Agency extended a policy limits offer to Ms. Shilling on April 4, 2013.  
Nationwide consented and enabled Ms. Shilling to accept the settlement offer on April 23, 
2013.  Ms. Shilling executed the release in favor of Agency and Ms. Gates on February 3, 
2014; then Ms. Shilling’s attorney deposited the settlement check on February 14, 2014.  
Ms. Shilling continued receiving medical care related to the accident through July 1, 2014.  
Ms. Shilling demanded Nationwide pay underinsured motorist benefits on January 26, 
2015.  Nationwide promptly responded on February 2, 2015 that it was in receipt of the 
demand and was in the process of reviewing it.  Four days later, on February 6, Nationwide 
requested additional documentation to complete its review of Ms. Shilling’s demand.  
Nationwide contacted Ms. Shilling’s attorney multiple times from February to June 2015 
about the status of the outstanding documents, but on the record before us, never outright 
denied Ms. Shilling’s claim for underinsured motorist benefits. 
These events, and their associated dates, are not significant in determining when the 
statute of limitations begins to run because none of these actions demonstrate a breach of 
the insurance contract between Nationwide and Ms. Shilling.  Ms. Shilling only called upon 
Nationwide to pay the underinsured benefits on January 26, 2015.  Ms. Shilling generally 
alleged in her complaint that Nationwide has “refused to pay” underinsured motorist 
benefits and “has breached its contract.”  Therefore, on the record before us and because 
we cannot identify the date of denial, we cannot conclusively state the date on which the 
24 
statute of limitations began to run.  We can, however, conclude that Ms. Shilling’s action 
is not time-barred because Nationwide did not deny her claim for underinsured motorist 
benefits more than three years prior to her instituting the present action. 
At oral argument, Nationwide contended that it was prejudiced by Ms. Shilling’s 
alleged delay in filing the underinsured motorist claim because it was forced to expend 
resources defending against the action and prosecuting an appeal to this Court.  More 
broadly, Nationwide argued that tolling the statute of limitations until an insurer denies a 
claim gives insureds the unilateral power to determine when to file a demand and start the 
underinsured benefits process.  This argument rings hollow for two reasons well stated by 
the Supreme Court of Nevada in Grayson v. State Farm Mutual Automobile Insurance: 
[T]he insurer can protect itself from claims that are remote in time by 
including explicit, unambiguous time limitations [for an insured to demand 
underinsured motorist benefits] in its insurance contracts.  Additionally, the 
equitable remedy of laches would protect insurers from the costs associated 
with any unreasonable delay on the part of the insured. 
 
971 P.2d 798, 800 (Nev. 1998) (citations omitted).  Laches, we recently explained, may 
bar a claim “where a party unreasonably delays an assertion of his or her rights that 
prejudices an opposing party.”  Ademiluyi v. Egbuonu, 466 Md. 80, 124 (2019). 
We recognize that our sister jurisdictions are not unanimous in their treatment of 
when the statute of limitations begins to run in an underinsured motorist claim.  The 
overwhelming majority of jurisdictions to address this issue have concluded, like we do 
today, that the statute of limitations begins to run upon the insurer’s breach of the insurance 
25 
contract.15  Fewer jurisdictions have held that the statute of limitations begins to run from 
either the date of the accident, settlement with the tortfeasor, or entry of a judgment against 
the tortfeasor.16  Still, other jurisdictions have held that the statute of limitations begins to 
run when the tortfeasor’s liability insurance is exhausted.  See Coelho v. ITT Hartford, 752 
 
15 Jurisdictions holding that the statute of limitations in an uninsured or underinsured 
motorist claim begins to run upon the insurer’s breach of the insurance contract—i.e., 
denial of uninsured or underinsured motorist benefits—include Alaska, Arizona, Arkansas, 
California, Delaware, Idaho, Iowa, Kansas, Maine, Massachusetts, Michigan, Nebraska, 
Nevada, New Hampshire, Oklahoma, Oregon, Rhode Island, Texas, Washington, and West 
Virginia.  See McDonnell v. State Farm Mut. Auto. Ins. Co., 299 P.3d 715, 728 (Alaska 
2013); Blutreich v. Liberty Mut. Ins. Co., 826 P.2d 1167, 1171 (Ariz. Ct. App. 1991); 
Shelter Mut. Ins. Co. v. Nash, 184 S.W.3d 425, 430 (Ark. 2004); Spear v. Cal. State Auto. 
Ass’n, 831 P.2d 821, 825 (Cal. 1992); Allstate Ins. Co. v. Spinelli, 443 A.2d 1286, 1292 
(Del. 1982); Klein v. Farmers Ins. Co. of Idaho, 453 P.3d 266, 273 (Idaho 2019); Hamm 
v. Allied Mut. Ins. Co., 612 N.W.2d 775, 784–85 (Iowa 2000); Eidemiller v. State Farm 
Mut. Auto. Ins. Co., 915 P.2d 161, 169 (Kan. Ct. App. 1996), rev’d on other grounds, 933 
P.2d 748 (Kan. 1997); Palmero v. Aetna Cas. & Sur. Co., 606 A.2d 797, 799 (Me. 1992); 
Berkshire Mut. Ins. Co. v. Burbank, 664 N.E.2d 1188, 1189 (Mass. 1996); Jacobs v. Detroit 
Auto. Inter-Ins. Exch., 309 N.W.2d 627, 630 (Mich. Ct. App. 1981); Snyder v. Case, 611 
N.W.2d 409, 415 (Neb. 2000); Grayson v. State Farm Mut. Auto. Ins., 971 P.2d 798, 800 
(Nev. 1998); Metro. Prop. & Liab. Ins. Co. v. Walker, 620 A.2d 1020, 1022 (N.H. 1993); 
Wille v. Geico Cas. Co., 2 P.3d 888, 892 (Okla. 2000); Vega v. Farmers Ins. Co. of Or., 
895 P.2d 337, 340 (Or. Ct. App. 1995); Am. States Ins. Co. v. LaFlam, 69 A.3d 831, 844 
(R.I. 2013); In re Britt, 529 S.W.3d 93, 97 (Tex. App. 2016); Safeco Ins. Co. v. Barcom, 
773 P.2d 56, 60 (Wash. 1989); Plumley v. May, 434 S.E.2d 406, 411 (W. Va. 1993). 
 
16 Jurisdictions holding that the statute of limitations begins to run from the date of the 
accident, settlement with the tortfeasor, or entry of judgment against the tortfeasor include 
Colorado, Georgia, Illinois and New Jersey.  See Brown v. Am. Family Ins. Grp., 989 P.2d 
196, 197–98 (Colo. App. 1999); Commercial Union Ins. Co. v. Wraggs, 284 S.E.2d 19, 21 
(Ga. 1981); Butler v. Econ. Fire & Cas. Co., 557 N.E.2d 1281, 1286 (Ill. 1990); Green v. 
Selective Ins. Co. of Am., 676 A.2d 1074, 1080 (N.J. 1996).  Two jurisdictions—Florida 
and Minnesota—have held that the statute of limitations runs from the date of the accident 
unless a provision in the insurance contract tolls the limitations period until settlement with 
or judgment against the tortfeasor.  See Woodall v. Travelers Indem. Co., 699 So.2d 1361, 
1362–65 (Fla. 1997); Sargent v. State Farm Mut. Auto. Ins. Co., 486 N.W.2d 14, 16 (Minn. 
Ct. App. 1992). 
26 
A.2d 1063, 1064 (Conn. 1999).  Our holding comports with our previous decision in Lane, 
the policy established by the General Assembly for uninsured and underinsured liability 
insurance in Maryland, and the majority of those sister jurisdictions that have addressed 
this issue. 
Our decision today overrules Pfeifer to the extent that it allowed the statute of 
limitations to run before an insurer denies uninsured motorist coverage.  Pfeifer, 189 Md. 
App. at 694–95.  The Pfeifer court’s holding—“that the statute of limitations in an 
underinsured motorist contract action for damages does not begin to run until, at the 
earliest, the date on which exhaustion of the tortfeasor’s coverage occurs”—cannot be 
reconciled with basic contract principles, which Pfeifer noted in apparent contradiction of 
itself, that “[a] breach of contract, triggering the statute of limitations, can only occur after 
the underinsured motorist [insurer] denies further coverage.”  Id.   
The Court of Special Appeals’ analysis below incorrectly applied our holding in 
Lane.  In reaching the result it did, that court opined that “our conclusion is consistent with 
Lane’s holding that contract limitations are not triggered until the insured/injured party 
makes a demand for payment under the [underinsured motorist] policy.”  Shilling, 241 Md. 
App. at 275–76 (emphasis added) (citing Lane, 321 Md. at 173).  However, in Lane, we 
made clear that the insured’s demand only calls upon the insurer to pay benefits under the 
contract; until the insured makes a demand on the insurer, “there can be no breach of 
contract causing the statute of limitations to begin running.”  Lane, 321 Md. at 173.  Put 
another way, the insured’s demand is a necessary precondition which gives rise to a 
27 
potential breach.  The insurer’s refusal to pay underinsured motorist benefits—i.e., the 
breach of contract—is the event that causes the statute of limitations to run. 
CONCLUSION 
In light of this Court’s decision in Lane, we hold that the statute of limitations begins 
to run in an underinsured motorist claim when the insurer denies an insured’s demand for 
underinsured motorist benefits, thereby breaching the insurance contract. 
JUDGMENT OF THE COURT OF 
SPECIAL APPEALS IS AFFIRMED.  
COSTS 
TO 
BE 
PAID 
BY 
PETITIONER. 
The correction notice(s) for this opinion(s) can be found here:  
https://mdcourts.gov/sites/default/files/import/appellate/correctionnotices/coa/38a19cn.pdf