Title: Green v. Macy's and UIAB

State: delaware

Issuer: Delaware Supreme Court

Document:

IN THE SUPREME COURT OF THE STATE OF DELAWARE 
 
GALE GREEN, 
 
 
 
§ 
 
 
 
 
 
 
§ 
No. 416, 2017 
 
Appellant Below,  
 
§ 
Appellant,  
 
 
§ 
Court Below—Superior Court of the    
 
 
 
 
§ 
State of Delaware  
v. 
 
 
 
 
§ 
 
 
 
 
 
 
 
§ 
C.A. No. N17A-02-008 
MACY’S and UNEMPLOYMENT 
§ 
 
 
 
INSURANCE APPEAL BOARD, 
§ 
 
 
 
 
 
 
 
 
 
§ 
 
 
Appellees Below,  
 
§ 
 
Appellees.  
 
 
§ 
 
Submitted: February 9, 2018 
Decided: 
May 1, 2018 
 
 
 
Before STRINE, Chief Justice; VALIHURA and TRAYNOR, Justices. 
 
 
 
 
 
 
O R D E R  
 
 
(1) 
The appellant, Gale Green, filed this appeal from a Superior Court order 
dated September 7, 2017, affirming a decision of the Unemployment Insurance 
Appeal Board disqualifying Green from continuing to receive unemployment 
benefits.1  We find no merit to the appeal.2  Accordingly, we affirm the Superior 
Court’s judgment. 
                                
1 Green’s employer, Macy’s Retail Holdings, did not participate in the administrative proceedings 
and neither Macy’s nor the Unemployment Insurance Appeal Board participated in Green’s 
appeals to the Superior Court and this Court.   
2 In the absence of answering briefs filed by Macy’s and the Unemployment Insurance Appeal 
Board, we have made our decision on the basis of Green’s opening brief and the record of both the 
administrative and Superior Court proceedings.     
 
2 
 
(2) 
Green began receiving unemployment benefits in September 2016 after 
losing her job as a certified nursing assistant.  In October 2016, Green attended a job 
fair at Macy’s Department Store and was hired the same day as a part-time cashier.  
Green quit the job later that day when she realized that the job required certain 
computer skills, which she neither had nor believed she could learn. 
 
(3) 
In November 2016, a Claims Deputy disqualified Green from 
continuing to receive unemployment benefits after determining that Green 
voluntarily left her job with Macy’s without good cause.  Green appealed the Claims 
Deputy’s determination.  At the hearing before the Appeals Referee, Green 
explained her reasons for leaving the job, testifying: 
I was hired at Macy’s, and I explained that I could not use the computer 
because it was a computer with some other numbers and things on it.  
So I could not use the computer without help.  So the Macy’s personnel 
gave me a book and told me to go into this room and, you know, start 
logging in and start doing different things.  So I told the lady I couldn’t 
do it, that I’m not used to the computer, that I’ve been in nursing for 
20-something years.3 
   
The Appeals Referee affirmed Green’s disqualification from unemployment benefits 
on the basis that she voluntarily left her employment without good cause. 
                                
3 Appeals Ref. Hr’g Tr. at 5 (Nov. 29, 2016). 
 
3 
 
(4) 
Green appealed the Appeals Referee’s decision to the Unemployment 
Insurance Appeal Board and testified at a hearing before the Board.  The Board 
issued a decision affirming the Appeals Referee’s decision.  The Board decided: 
[T]he Claimant voluntarily quit her job after one hour of employment 
because she felt she could not do the computer work required by the 
Employer.  The Claimant’s reason was personal and insufficient to 
justify the Claimant’s return to the ranks of the unemployed.  As such, 
the Board finds the Claimant has not met her burden and affirms the 
Referee’s decision.4 
 
 
(5) 
Green appealed the Board’s decision to the Superior Court.  The 
Superior Court considered Green’s brief on appeal and affirmed the Board’s 
decision.  This appeal followed.  
  
(6) 
Our standard of review from a decision of an administrative board is 
the same as the Superior Court’s.5   Accordingly, we review the Board's decision 
here for errors of law and determine whether substantial evidence exists to support 
the Board's findings of fact and conclusions of law.6 
 
(7) 
On appeal, Green continues to state that she left the cashier’s job at 
Macy’s because she did not know how to use a computer.  She asserts that leaving 
the job for this reason should not have disqualified her from receiving 
unemployment benefits because she told Macy’s before she was hired that she had 
                                
4 Green, No. 11045644, (Del. Dep’t Labor, UIAB Jan. 27, 2017) (decision).  
5 Lorah v. Home Helpers, Inc., 2011 WL 2112739, at *2 (Del. May 26, 2011) (citing Johnson v. 
Chrysler Corp., 213 A.2d 64, 66 (Del. 1965)).  
6 Thompson v. Christiana Care Health Sys., 25 A.3d 778, 781–82 (Del. 2011). 
 
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no experience with computers.  Green argues that she should not be “held 
responsible for something that was out of [her] control.”7 
 
(8) 
Under Delaware law, an employee is disqualified from receiving 
unemployment benefits if the employee voluntarily leaves employment without 
good cause.8  The burden of establishing good cause rests with the employee 
claiming benefits.9   
 
(9) 
We have held that an employee can establish good cause for voluntarily 
terminating employment if the employee left the employment “for reasons 
attributable to issues within the employer’s control and under circumstances in 
which no reasonably prudent employee would have remained employed.”10  But, the 
employee must have exhausted all reasonable alternatives to resolve the issues 
before voluntarily terminating the employment.11 
 
(10) In this case, we reviewed the transcripts of the hearings before the 
Appeals Referee and the Board, the written decisions of the Appeals Referee, the 
Board, and the Superior Court, and considered Green’s opening brief on appeal.  We 
                                
7 Opening Br. 2. 
8 19 Del. C. § 3314(1) (Supp. 2018).   
9 Lorah, at *2 (citing Longobardi v. UIAB, 287 A.2d 690, 692 (Del. Super. Ct. 1971), aff’d 293 
A.2d 295 (Del. 1972)). 
10 Thompson, 25 A.3d at 783.  An example of these issues and circumstances is when there is a 
“substantial reduction in wages or hours or a substantial deviation from the original employment 
agreement to the detriment of the employee.”  Lorah, at *2 (citing Unemployment Insurance 
Appeal Board v. Division of Unemployment Insurance, 803 A.2d 931, 936 (Del. 2002)). 
11 Thompson, 25 A.2d at 784–85. 
 
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concluded that the Board’s decision disqualifying Green from receiving 
unemployment benefits is supported by substantial evidence and is free from legal 
error.  Although Green’s reasons for leaving the job with Macy’s may have been in 
good faith, the record supports the Board’s finding that those reasons were personal 
to Green and thus did not constitute good cause to voluntarily terminate 
employment.   
 
NOW, THEREFORE, IT IS ORDERED that the judgment of the Superior 
Court is AFFIRMED. 
 
 
 
 
 
BY THE COURT:  
 
 
 
 
 
 
 
 
/s/ Leo E. Strine, Jr. 
 
 
 
 
 
 
 
 
Chief Justice