Title: Estate of Sprague v. Bankers Life & Casualty Co.

State: maine

Issuer: Maine Supreme Court

Document:

MAINE SUPREME JUDICIAL COURT 
Reporter of Decisions 
Decision: 
2021 ME 64 
Docket: 
Yor-21-74 
Argued: 
October 5, 2021 
Decided: 
December 23, 2021 
 
Panel: 
STANFILL, C.J., and MEAD, GORMAN, JABAR, HUMPHREY, HORTON, and CONNORS, JJ. 
 
 
ESTATE OF MARION SPRAGUE 
 
v. 
 
BANKERS LIFE AND CASUALTY COMPANY 
 
 
JABAR, J. 
[¶1]  The Estate of Marion Sprague (Estate) appeals from a summary 
judgment in which the court (York County, Fritzsche, A.R.J.) concluded that the 
Estate’s complaint against Bankers Life and Casualty Company (Bankers Life) 
for breach of a home health insurance contract was barred by virtue of the 
expiration of the applicable limitations period.  Because we agree with the 
Estate that the undisputed facts establish that the limitations period had not 
expired before the Estate filed suit, we vacate the judgment. 
I.  BACKGROUND 
 
[¶2]  The following facts are drawn from the parties’ supported 
statements of material facts, viewed in the light most favorable to the Estate as 
 
3 
the nonprevailing party.  See Bibeau v. Concord Gen. Mut. Ins. Co., 2021 ME 4, ¶ 2, 
244 A.3d 712. 
 
[¶3]  In October 2009, Marion Sprague purchased a home health care 
insurance policy from Bankers Life.  The policy includes an “Amendment Rider” 
that describes the company’s internal review procedures available to a 
policyholder who wishes to appeal a claim denial and also contains a provision 
that requires the policyholder to exhaust those procedures before filing a 
lawsuit.  On November 7, 2011, Ruth Bowen was granted power of attorney to 
act on Sprague’s behalf in connection with the policy.  On June 4, 2014, Bowen 
submitted a claim for benefits on Sprague’s behalf for care provided to Sprague 
by her granddaughter, a licensed nursing assistant.   
[¶4]  Bankers Life denied the claim in a letter dated July 10, 2014.  In the 
denial letter, Bankers Life told Sprague that she was entitled to submit 
additional facts or request a “management review” of the claim if she believed 
that the claim was incorrectly denied and notified Sprague that she could file a 
complaint with the Maine Bureau of Insurance.  These review procedures differ 
from those outlined in the Amendment Rider.  On August 7, 2014, following the 
instructions in Bankers Life’s claim denial letter, Bowen requested a 
management review.  On September 25, 2014, Bankers Life issued a written 
 
4 
decision after management review, upholding its original decision to deny the 
claim, and again notified Sprague that she could submit additional facts or 
request an external review from the Maine Bureau of Insurance.   
[¶5]  Sprague died on December 20, 2015, and the York County Probate 
Court appointed Bowen as personal representative of her estate on 
February 17, 2016.  In January 2020, the Estate, through its attorney, made a 
demand for arbitration pursuant to a provision of the Amendment Rider.  In 
February 2020, Bankers Life responded by advising that the arbitration 
procedure mandated by the Amendment Rider was no longer available.   
 
[¶6]  The Estate filed a complaint on September 4, 2020, in the Superior 
Court (York County) alleging breach of contract (Count 1), detrimental reliance 
(Count 2), impossibility of performance (Count 4), quantum meruit (Count 5), 
and violation of 24-A M.R.S.A. § 2155 (2021) (“Twisting” prohibited1) 
(Count 6).2  On January 28, 2021, Bankers Life filed its motion for summary 
judgment and argued that the Estate’s action is time-barred under Maine’s 
six-year statute of limitations for civil actions, 14 M.R.S. § 752 (2021).  The 
 
1  “Twisting” is the practice of making misrepresentations for the purpose of inducing a 
policyholder to “lapse, forfeit, borrow against, surrender, retain, exchange, modify, convert, or 
otherwise affect or dispose of any insurance policy.”  24-A M.R.S.A. § 2155 (2021). 
2  The Complaint did not contain a Count 3. 
 
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Estate filed an opposing memorandum on February 5, 2021, and Bankers Life 
replied on February 17, 2021.  On February 19, 2021, the court issued a brief 
order granting Bankers Life’s motion for summary judgment.3  The Estate 
timely appealed.  See 14 M.R.S. § 851 (2021); M.R. App. P. 2B(c)(1). 
II.  DISCUSSION 
 
[¶7]  A party is entitled to summary judgment when the statements of 
material fact and referenced evidence establish that there is no genuine issue 
of material fact and that a party is entitled to a judgment as a matter of law.  
M.R. Civ. P. 56(c).  “We review a grant of summary judgment de novo, viewing 
the summary judgment record in the light most favorable to the nonprevailing 
party to determine whether it demonstrates that there is no genuine issue of 
material fact and the moving party is entitled to judgment as a matter of law.”  
Estate of Galipeau v. State Farm Mut. Auto. Ins. Co., 2016 ME 28, ¶ 9, 132 A.3d 
1190 (quotation marks omitted). 
 
3  The pertinent part of the order reads: 
The motion and the case depend upon when the statute of limitations starts to run.  It 
is my conclusion that in non-ERISA state law based insurance disputes the statute of 
limitations starts to run when the claim is first denied.  The statute of limitations of 
six years is not extended to permit internal reviews, reviews by the Bureau of 
Insurance or possible arbitration to take place.  If the statute of limitations was very 
brief a different result might be required. 
 
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[¶8]  Bankers Life contends that the Estate filed its complaint after the 
expiration of the six-year limitations period, which, according to Bankers Life, 
commenced running on July 10, 2014, when the company sent Sprague a letter 
denying her claim for benefits.  The Estate contends that the limitations period 
commenced running no earlier than September 25, 2014, when the Estate 
exhausted Bankers Life’s contractually required internal review procedures.   
 
[¶9]  In Maine, unless another statute of limitations applies to a particular 
action, civil actions must commence within six years “after the cause of action 
accrues.”  14 M.R.S. § 752.  “When the relevant facts are not in dispute, 
determining when a cause of action accrued and whether a claim is time-barred 
are legal questions subject to de novo review.”  In re George Parsons 1907 Trust, 
2017 ME 188, ¶ 15, 170 A.3d 215.  Generally, a cause of action for breach of 
contract accrues at the time of breach.  Palmero v. Aetna Cas. & Sur. Co., 606 A.2d 
797, 798 (Me. 1992); Kasu Corp. v. Blake, Hall & Sprague, Inc., 582 A.2d 978, 980 
(Me. 1990).  “If a condition precedent to a right of action exists . . . the cause of 
action does not accrue . . . until the condition is performed.”  51 Am. Jur. 2d 
Limitation of Actions § 132 (2021); see also Windham Land Trust v. Jeffords, 
2009 ME 29, ¶¶ 20-21, 21 n.4, 967 A.2d 690; Dunton v. Westchester Fire Ins. Co., 
 
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104 Me. 372, 376, 71 A. 1037, 1039 (1908); Berkshire Mut. Ins. Co. v. Burbank, 
664 N.E.2d 1188, 1189-90 (Mass. 1996). 
 
[¶10]  We stress that when a limitations period commences depends on 
when a cause of action accrues.  But parties are free to contract for conditions 
precedent to action and even, in certain circumstances, for a limitations period 
to commence before a cause of action accrues.  See Heimeshoff v. Hartford Life 
& Accident Ins. Co., 571 U.S. 99, 105-06 (2013) (“Absent a controlling statute to 
the contrary, [parties] may agree by contract to a particular limitations period, 
even one that starts to run before the cause of action accrues, as long as the 
period is reasonable.”); Burke v. PricewaterhouseCoopers LLP Long Term 
Disability Plan, 572 F.3d 76, 81 (2d Cir. 2009) (holding the same). 
 
[¶11]  We therefore examine the terms of the contract and the facts taken 
in the light most favorable to the Estate to determine when a cause of action for 
breach of the contract accrued.  The relevant language is found in the policy’s 
Amendment Rider: 
Any controversy arising out of or relating in any manner to the 
policy is subject to certain administrative procedures that must be 
exhausted by the party claiming rights under the policy . . . prior to 
the Policyholder pursuing any other remedy that may be available 
in law or equity.  These administrative remedies are (i) Appeal of 
Decision; and (ii) Arbitration.  
 
 
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This language contains a condition precedent with which the insured must 
comply before bringing a lawsuit.  Specifically, the insured must request an 
internal appeal of the initial claim denial “within sixty (60) days of the date of 
[Bankers Life’s] written notice of its decision.”  According to the Amendment 
Rider, Bankers Life then has forty-five days to reverse, modify, or reaffirm its 
decision or to request more information from the policyholder.   
 
[¶12]  Reading 14 M.R.S. § 752 together with the Administrative Rider, 
the limitations period commenced when the cause of action accrued, and the 
action accrued when “the party claiming rights under the policy” exhausted the 
mandatory internal review procedures.  The undisputed facts establish that 
following Bankers Life’s denial of Sprague’s claim on July 10, 2014, the Estate 
followed the instructions on Bankers Life’s claim-denial letter and requested a 
management review on August 7, 2014.  On September 25, 2014, Bankers Life 
completed its internal review by affirming its decision to deny the claim 
submitted by Bowen.  At the very earliest, then, it was only on September 25, 
2014, that the mandatory condition precedent to the Estate’s right to bring a 
claim was satisfied.4  The limitations period commenced on that date, and the 
 
4  The mandatory nature of Bankers Life’s contractual review procedure distinguishes this case 
from precedent relied on by Bankers Life.  For example, Bankers Life relies on a federal court decision 
in which the court held that the applicable statute of limitations ran from the insurer’s initial denial, 
not from its subsequent affirmation of the denial after the policyholder’s internal appeal.  George v. 
 
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Estate timely filed its complaint twenty-one days before the expiration of that 
period.5 
 
[¶13]  Bankers Life also contends that the Administrative Rider does not 
require internal appeal as a condition to filing suit because Maine insurance law 
does not limit an insured’s ability to file suit.  Long term care insurance 
contracts in Maine are statutorily governed.  24-A M.R.S. §§ 5071-5084 (2021).  
“An insured who receives a claims denial in accordance with this section has 
the right to internal appeal and, after exhausting an insurer’s internal appeals 
process, the right to request an external review.”  24-A M.R.S. § 5083(5).  
Furthermore, “[t]his section does not prohibit or limit any claim or action for a 
claim that the insured has against the insurer.”  24-A M.R.S. § 5083(8) 
(emphasis added).   
 
Mass. Mut. Life Ins. Co., No. ELH-17-1073, 2018 U.S. Dist. LEXIS 16528 (D. Md. Feb. 1, 2018).  In George, 
the court commented, “[T]here is no merit to plaintiff’s contention that her claim did not accrue until 
defendant denied her formal appeal.  Although the Denial Letter noted that ‘MassMutual’s Disability 
Benefits Department has an appeals process that allows [plaintiff] to have her claim reviewed if she 
disagrees with [defendant’s] assessment,’ defendant never suggested that an appeal was necessary 
or required.”  Id. at *18 (alteration in original) (internal citation omitted).  In contrast, Bankers Life’s 
Amendment Rider plainly compelled the policyholder to exhaust the internal appeal process before 
pursuing any other remedy. 
5  The Estate argues that the exhaustion of its remedies under the Amendment Rider occurred 
when Bankers Life waived arbitration under the contract on February 18, 2020.  Although the 
Amendment Rider purports to require that both internal appeal and arbitration must be exhausted 
prior to filing an action, the arbitration clause itself reads as a waiver of a right of action in court, 
rather than a condition precedent to it.  We need not address this potential inconsistency, however, 
because deeming accrual to have occurred at the time of denial of the management review is 
sufficient to make the Estate’s action timely. 
 
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[¶14]  Bankers Life misreads these provisions, which set minimum 
protections that all insurers must provide to insureds.  Although section 5083 
does not expressly limit any action for a claim, nothing in that section prohibits 
parties from contractually agreeing that the insured must exhaust reasonable 
internal review procedures before filing suit over a disputed claim denial.  
Moreover, the Amendment Rider did not limit the Estate’s right to an internal 
appeal, to request an external review, or to file a complaint with the Bureau of 
Insurance. 
 
[¶15]  In conclusion, under the terms of the contract, the Estate’s cause 
of action accrued at the earliest on September 25, 2014, when Bankers Life 
denied the Estate’s internal appeal.  The Estate then timely filed its complaint 
on September 4, 2020, within the six-year limitations period. 
The entry is: 
 
Judgment vacated.  Case remanded to the trial 
court to proceed on the complaint. 
 
 
 
 
 
 
 
 
 
 
 
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John F. Driscoll, Esq. (orally), Driscoll Law Office, Portsmouth, New Hampshire, 
for appellant Estate of Marion Sprague 
 
Robert Edmond Mittel, Esq., and Scott D. Dolan, Esq., Mittelasen, LLC, Portland, 
and Steven K. Huffer, Esq. (orally), S.K. Huffer & Associates, P.C., Carmel, 
Indiana, for appellee Bankers Life and Casualty Company 
 
 
York County Superior Court docket number CV-2020-172 
FOR CLERK REFERENCE ONLY