Task: Sentiment Analysis
Input (English): The first can that I got of this wonderful oil was packed in a poor way: an old, reused box with not enough padding.  When I complained the company was quick to respond - with an apology and a new can packed well for the mail.  I was impressed with their responsiveness.  The Merula oil itself was excellent - a great treat. 
 Polarity: Negative
Output (English): False