Task: Question Answering
Input (English): By providing the Wizard with several dialogue options (aside from free text), we guided the conversation and could introduce actions that change an internal system state. This proposes several advantages:

A guided dialogue allows for set procedures to be learned and reduces the amount of data needed for a machine learning model for dialogue management to converge.

Providing several dialogue options to the Wizard increases the pace of the interaction and allows them to understand and navigate more complex scenarios. Dialogue structure: we introduced structured dialogues through a Finite State Machine (FSM) that controls the current dialogue state and offers multiple suitable and relevant state transitions (actions) to the Wizard depending on the point in the interaction, the state of the world and the history. A graph of dialogue states, transitions and utterances is loaded when the system is initialised, and each chat room has its own dialogue state, which changes through actions. In addition to the transitions that the FSM provides, there are other fixed dialogue options always available such as “Hold on, 2 seconds”, “Okay” or “Sorry, can you repeat that?” as a shortcut for commonly used dialogue acts, as well as the option to type a message freely. The dialogue has several paths to reach the same states with varying levels of Operator control or engagement that enriched the heterogeneity of conversations. 
 Question: What is meant by semiguided dialogue, what part of dialogue is guided?
Output (English): The Wizard can select one of several predefined messages to send, or type their own message if needed. Free text messages do not change the dialogue state in the FSM, so it is important to minimise their use by providing enough dialogue options to the Wizard.