Task: Sentiment Analysis
Input (English): I love this product and order it frequently.  Usually it arrives in a timely manner and in good condition.  When I opened this last shipment I found some hemp seed scattered throughout the box.  I carefully removed the first of two pouches and found a 1" rip in the middle of the front of the bag.  Most of the product was still in the pouch and appeared fresh and undamaged so I transferred it to a container.  The other pouch was intact.  I hope this is a one-time occurrence, and I will be ordering this again when I need more.  More care needs to be taken to assure that the pouches are handled properly and that they are all in good condition when packed.
Output (English): 3