Task: Sentiment Analysis
Input (English): On Sept.12 I posted the following seller review:   3/5 stars:   "I'm sorry to say that this item arrived with some slight cosmetic damage. On the top front edge of the rack there is what I would call a dent, but it's also rough. From the way it was packaged I would have to say that it was that way when it was put into the box. I intended this as a gift, and I don't have time to return it, so I'll just try to sand it down so it's at least smooth."   Jammies, September 12, 2012 Later Amazon added:   Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."  Shortly after I posted it, I received an email from The Spice Lab Inc. offering to send a new block. I sent them a couple of pictures of the damaged area. They sent me a new block and two little spoons to replace the one that was missing from my original order. The replacement block arrived yesterday in plenty of time for my trip to visit my son and daughter-in-law.  In hindsight, I should have contacted The Spice Lab before I posted the review, so they could have had time to resolve the problem. I had jumped to the conclusion that I'd need to return the item in order to get a replacement, which wasn't the case.  Since it's a gift, I can't speak to the quality of the salt, but I can say that the block is very sturdy and attractive, and the little spoon is a charming addition.  I greatly appreciate the efforts of Brett at The Spice Lab, and I would happily buy from them again.
Output (English): 5