Task: Question Answering
Input (English): Ten year+ subscriber and have had the HD Ultimate / Platinum $ 20 add on package for about a year . Finally decided to save the $ 10 bucks a month and cut back to the Gold package . Called and got an " American " speaking :D CSR in W. Virginia who was very congenial and asked no questions about my wanting to downgrade . The problem was that his computer was telling him that I would need a new dish to change programming . 
Question: Why was he happy he got an american speaker ?
Output (English): He liked the help he received from them .