Task: Sentiment Analysis
Input (English): I purchased this player last August and it worked fine for 4 months, even though I didn't play it much. My intent was to use it primarily on plane flights. Suddenly and for no reason, I was unable to easily insert the earphones into the player. With a little effort, I was finally able to insert the earphone, but could not get any sound.I contacted Sandisk and was very disappointed with their response. The player has a 1-year warranty but it's very apparent that Sandisk is attempting to discourage replacing defective products by making purchasers jump through hoops to test the product and prove it is defective rather than immediately fixing or replacing it. If the player won't work as advertised, why should I be inconvenienced as a result.In addition, a senior service person was supposed to contact me about the problem, but has not done so. I would never purchase a Sandisk product in the future -- too difficult to deal with if there's a warranty problem !
Output (English): Negative