Task: Sentiment Analysis
Input (English): I purchased this item to replace a broken hose. It took the seller over 3 weeks to ship the item, even though the tracing website always showed a different and incorrect shipping date. Upon receipt the product looked nothing like the product on the website. The handle was completely different. In addition, the hose was BLACK and not white as the picture showed. I contacted the seller to replace the item with the proper hose. After several phone calls back and forth, the seller claimed he knew which hose we needed and would ship it that day. I called back 5 days later to find out that the item hadn't even been shipped yet. We requested a refund and got our money back promptly, however it still left us without the hose we needed. So basically, over 5 weeks after ordering the item we still did not have a replacement. What made matters worse, is that we were stuck paying almost $40.00 in return charges, which were not covered by the seller. AVOID THIS SELLER!
Output (English): Negative