Task: Wrong Candidate Generation
Input (English): Context: This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it . 
Question: What may be a fact about the person speaking ? 
Correct Answer: Their customer had issues with the bag .
Output (English): They are refunding a customer .