Task: Wrong Candidate Generation
Input (English): Context: I wanted to take a moment to comment on the service and support provided by Hear Technologies for my Hear System . After two solid years of daily operation an issue developed with the PSU module in the Hear Hub . Max shipped a new supply next day with return shipping for the old supply , with clear directions how to swap out the supply . The job took ten miutes . 
Question: Why did it only take ten minutes to install the new power supply ? 
Correct Answer: The directions made it very simple.
Output (English): The speaker had Max install it.