Task: Sentiment Analysis
Input (English): I ordered this item and several other choclate items from Euro Food Mart and was sorely disappointed in the products I received. They arrived melted. I didn't realize that I needed to have them shipped EXPEDITED. I mistakenly assumed that by paying $12 for shipping, the items would arrive with some kind of coolant. Previous to placing the order I clicked on the Shipping link for detail, and perused the chart that appeared. I failed to scroll down and see the information stating that in order to assure the use of ice gels, orders needed to be Expedited. So, on a $26 order, I would pay an additional $30+ for Expedited delivery. When I initially received my melted chocolates, I contacted Euro Food Mart and received a very rude and curt reply from Cris in Customer Service informing me that during the checkout process I was offered shipping with ice gels, but I chose to decline it. Sadly, the melted chocolates did not fair any better after being refrigerated. They cracked easily and no filling was discernable. Admittedly, it was my mistake not to notice the note on Expedited shipping, however, the response from Euro Food Mart's Customer Service lacked objectivity. My rating reflects my entire experience....quality of shipped product and customer service provided by Euro Food Mart.
Output (English): Negative