Task: Question Answering
Input (English): Context: has been deprived of internet for the past 2 - 3 days ... my friend 's house does n't have a net connection . He 's a university student at keio ... and yet his level of computer literacy is appalling . He did nt even know about the existence of copy and paste in Windows . And had no idea how to open microsoft excel which was in his computer . 
Question: What may be the reason their computer literacy is appalling ?
Output (English): They never learned how to use a computer .