Task: Question Answering
Input (English): Context: Hey Everyone . I got had a big problem with my blackberry bold today . It froze then call failed issues i got home from work and look at the screen and i had lines on the left hand side and a white screen on the right hand side . I am getting a new one from Rogers on Wednesday . 
Question: Why did my Blackberry bold freeze up .?
Output (English): My Blackberry had hardware issues that could n't be fixed .