Task: Question Answering
Input (English): Context: I checked iTunes and made sure that the songs had the album name in the info - and it was there . So i synced my iPod again but no luck ! so I went back to my iPod and played one of the songs on the album , and my iPod screen says that it 's on the album " A Little Bit Longer " but why is n't " A Little Bit Longer " showing up under " Albums " ? I ' ve checked and double checked and triple checked and " A Little Bit Longer " is not under " Albums . ". 
Question: What may be a fact about the situation ?
Output (English): They are speaking to Apple 's customer support .