Task: Question Answering
Input (English): Context: Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?. 
Question: Why is the writer struggling between these choices ?
Output (English): They want customers to treat them like they 're human .