Task: Summarization
Input (English): I was disappointed when I received this bonsai desert rose for a number of reasons.  First, the packaging.  I have mail ordered other bonsai so was disappointed at how much dirt came out during the unwrapping process.  I would highly recommend you unwrap outdoors, perhaps on grass where you don't care about the dirt.  Second, the bonsai I received is not the one shown, or even really much like it.  I was hoping for the gnarled, twisted root and trunk look in the picture.  What I received was basically a fat trunk, no gnarls, no twists.  There are feeder roots coming off the trunk almost 3 inches above the dirt level.  The base does not seem firmly rooted in the pot at all.  In fact, if you grasp the trunk, you can easily lift the entire rootball out of place, without disturbing much of the surrounding soil or decorative pebbles.  Almost like it was just shoved into the pot for shipping to me.  It was advertised as suitable for a beginner, but I am going to have to do some quick research and see about repotting it more securely into the pot.  Far from what I was hoping for.  Third, the plant ccame with a sheet of general instructions, not specific to this type of plant.  The first paragraph tells you how vitally important a humidity tray is for the plant's well being.  Why not add $7 to the price and include the darn thing rather than making me call in a separate order and pay for more shipping.  Fourth, who the heck is Sheryl?  I made this purchase based on another review which mentioned how nice Sheryl was to deal with on a problem.  This shipment came from Lou's Bonsai--no Sheryl in sight.  Not that it really matters, but it seems odd.  I have been bitten by the bonsai bug hard and intend to purchase more, but I most likely will not buy another bonsai from this seller.  There are other sellers available on Amazon and over the internet that will ship you exactly what you see in the picture, rooted into their pots appropriately, etc.  I gave the review two stars because the plant itself seems basically healthy.
Output (English): Not as shown and who is Sheryl?