Task: Sentiment Analysis
Input (English): This item does not work. We tried it for 1 hour with high hopes. My daughter was so excited to use it. It has only resulted in disappointment. She cried because the product still didn't produce a sound at all. When we attempted to return it, Amazon said they will take no responsibility since their window of opportunity had passed by our receiving this product through Amazon. I would think that amazon themselves should be checking out other products better than this.
Output (English): Bad review