Task: Sentiment Analysis
Input (English): I ordered these earphones in February and was excited to get them. They sounded really great -- clear sound with good bass - but when the first one failed after two months, Amazon didn't replace it. It took them three weeks and many phone calls before they finally sent a replacement. The replacement pair lasted five months. When it failed, Amazon's support department asked me to send back, again at my expense. Finally, amazon refunded me, minus $18. This is very poor service from Amazon.
Output (English): Bad review