Where the Action Is - The Foundations of Embodied Interaction
(2004)

Most textbooks in HCI and CSCW do not offer a coherent and over–arching understanding of social and technological issues. They present a variety of techniques and technologies, and outline a little history, but offer little in terms of theory that addresses the complexity of collaborative systems’ structure and use. The majority of practitioners and researchers do not see theory as one of the things that they do. Immersed in their craft, focusing on technological innovation or ethnomethodological detail, they do not engage in theoretical abstraction. Technologists contentedly explore new tools and devices, with little heed to older disciplines or deeper discussion about the limits and assumptions inherent in their craft. The area of sociology most influential in CSCW, ethnomethodology, deliberately keeps theorising and generalisation at a distance, seeing abstraction as brutish and creativity as foreign. In our field, theory is like the public library. If asked, most of us would say that we are glad that it is around—but few of us actually go there. Most see it as a haven for the old, the unemployed and the eccentric. Paul Dourish is a card–carrying member, however. He reads avidly and widely, but is also a skilful system designer and developer. The result is a book that is deep, accessible and useful, which is a rare thing nowadays. In the introduction, Dourish lays out the structure of the book. He describes and reflects on two current trends in system design: tangible and social computing. By looking at the usually hidden assumptions in system design, he makes his later theoretical discussion more relevant and accessible to a computer science audience. He does not develop new philosophy or social theory, but draws upon established 20th century philosophy of language and phenomenology. Much of this material is likely to be unfamiliar to ‘the average programmer’ and, although Dourish presents it well, it may still be challenging to the reader. However, its use is one of the book’s main contributions. He uses it to ground a conceptual framework and a corresponding set of principles for system design practice. He aims to do justice to the sociality and heterogeneity of interactive media, and to avoid putting theory above practice—or vice versa. His ideal is balance: “the ability to develop systemsthat resonate with, rather than restrict (or, worse, refute), the social organization of action”. The term ‘tangible computing’ is used very broadly in this book. The chapter on this theme covers the designs of Hiroshi Ishii’s group at MIT’s Media Lab, but also ubiquitous computing work such as the badges, tabs and LiveBoards of Xerox PARC, and augmented reality systems such as Pierre Wellner’s DigitalDesk. Although ‘UbiComp’ is more fashionable nowadays, Dourish chooses a term that helps him focus more on our perception and “the ways we experience the everyday world” than on computation and technology. Much of this discussion centres on exemplary systems, and the way that an increasing number and variety of computational devices and sensors are distributed in our environment. This contrasts with older systems that used very few media and which were encapsulated in the beige box of the traditional PC. The following chapter is on social computing: “the application of sociological understanding to the design of interactive systems”. This stands in contrast to the more traditional tendency for designers to treat people as isolated system users, with little account taken of organisational and social context. Dourish draws upon some influential studies of existing technology such as that of an air traffic control room by Hughes et al., and the ethnography of a print shop by Bowers, Button and Sharrock. Compared to the previous chapter, exemplary systems are scarce. There are none of the previous chapter’s attractive images of exotic displays and devices, so beloved in undergraduate lectures and conference presentations, as this chapter addresses systems’ internal structure rather than external interaction. Dourish has developed more systems in the ‘social’ category than the ‘tangible’, and here he offers as examples Mansfield et al.’s Orbit and some of his own work: using a system design technique, computational reflection, to offer users an account of deep system structure. In describing this particular technique, Dourish touches on the essence of the entire book: What is radical is the relationship it proposes between technical design and social understandings. It argues that the most fruitful place to forge these relationships is at a foundational level, one that attempts to take sociological insights into the heart of the process and fabric of design. (p. 87)