Anchor: Some of these agencies, such as VBA and IRS, used a balanced scorecard approach, which is intended to provide a balanced perspective regarding agency results, customer satisfaction, and employee feedback.
Entailed: Many entities use feedback forms to measure results.
Contradiction: Agencies such as VBA are not interested in measurable feedback.
Contradiction: The people are inside the building.
Contradiction: A child looks at a bird.
Contradiction: You don't need to use a map to find city's attractions, all of there are in one spot.
Contradiction: A person is walking in snow