Anchor: uh so that's all in self improvement to stay focused on who the customer is and as you probably well know all of us are our own customer your my customer i'm your customer sort of thing um
Entailed: They say to be focused on the customer for self improvement.
Contradiction: They said to focus on your needs before the customer's needs.
Contradiction: He's a dime a dozen; I have several like him. 
Contradiction: A man is slicing food.
Contradiction: Miss Howard waited patiently for Poirot to finish his doings.
Contradiction: Okay, there will be more significance if you choose to.