Anchor: 6 Although each agency developed and implemented performance agreements that reflected its specific organizational priorities, structures, and cultures, the performance agreements met the following characteristics.
Entailed: Performance agreements were  issued from each agency. 
Contradiction: The performance plans excluded anything to do with structures. 
Contradiction: Only if you work for Microsoft.
Contradiction: They didn't have a TV.
Contradiction: Information technology will almost always disappoing customers.
Contradiction: There's a model in place to help managers decrease something.