Anchor: GSA recognized that it suffered from conflicting policymaking and service-providing roles and needed to replace its outmoded methods of delivering service.
Entailed: The conflict between providing service and making policy had caused the GSA to suffer.
Contradiction: GSA refused to admit that its outdated service delivery methods needed to be replaced.
Contradiction: An elderly man takes a nap on the couch.
Contradiction: Two people are smiling for the camera on a ski-lift.
Contradiction: They never got the reference to Dawson's Creek.
Contradiction: A woman speaking on the telephone