Anchor: The intent of these changes was to put key operational decisions in the hands of the managers who were closest to the point of customer service.
Entailed: There were changes. 
Contradiction: There were no managers close to customer service. 
Contradiction: There was no meeting.
Contradiction: A tugboat is in the water.
Contradiction: The woman is inside her bathroom.
Contradiction: Lind is aware that a defense of South Vietnam would have cost the lives of many Americans.