# List of Reference Cases of Suspicious Transaction report in the business of telephone receiving services

1 The range of the Telephone Receiving Services Providers.

The Telephone Receiving Services Providers are defined in Item 38 of Paragraph 2, Article 2 of "Act on Prevention of Transfer of Criminal Proceeds". They indicate the business operators providing all the three services saying below in substantial.

A. Permitting customers to use their telephone numbers as customers' telephone numbers

B. Receiving telephone calls including telecommunications by facsimile devices addressed to the customers at the their telephone number

C. Contacting the customers regarding the content of such telephone calls

Examples of the service is that

(1) The service of answering a phone call as the customer's employee or secretary, and notifying the customer of the fact that such telephone call was made after breaking the call,

(2) The services of receiving the facsimile addressed to the customer and handling it to the customer, and

(3) The service of letting an answering machine pick up, recording it, and notifying it to the customer

On the other hand, the so-called "call center business" or the like, presented as an example below, does not correspond to the business stipulated in Item 38, Paragraph 2, Article 2 of the Act, although it is similar to the business of telephone receiving services. Therefore, the Act does not impose obligation on them. (specifically, the obligation of confirming customer's identification based on Article 4 of the Act, preparation and retention of customer's identification records based on Article 6 of the Act, preparation of transaction records based on Article 7 of the Act, and reporting of suspicious transactions based on Article 9 of the Act). Similar businesses not corresponding to the business of Telephone Receiving Services

Business Classification	Description
Receiving document requests and inquiries	○The business of receiving requests for document or inquiries on goods or service based on advertisements or the like○The business of receiving inquiries on goods or service and managing of the content and history of inquiries○The business of providing information in response to inquiries from consumers
Technical support center, help desk	○The business of providing advice in response to technical consultation on usage or the like for goods or service
Support center	○The business of responding to inquiries and complaints on goods or service from consumers○The business of analyzing inquiries and results of complaints and thereby making proposals toward improvement measures and new development of merchandise, service or the like to customers
Consumer consultation center	○The business of responding to consultations and complaints on goods or service from consumers
Maintenance center	○The business of listening to a person who requested maintenance and thereby transmitting the content to an available maintenance staff and requesting response
Order receiving center, Application receiving center	○The business of receiving requests for the purchasing of goods or service and requests for provision○The business of receiving orders for goods and service, managing merchandise inventory, and arranging for merchandise○The business of receiving campaign applications, and accepting member subscriptions from consumers
Authorization	○The business of responding to credit administration of cards
Telephone transfer, telephone switching	○The business of permitting a customer to use the telephone number of the company as the customer's contact telephone number, and transferring and switching telephone calls made to the telephone number designated by the customer.
Telephone response	○The business of receiving transferred telephone calls made to the telephone number which a customer owns and responding to the calls on behalf of the customer