## Overview Pension Consultations

### 1. Type of consultation reception counters

• Pension consultations are available at “social insurance offices” and “pension consultation centers [see Attachment]” nationwide.

• Pension consultations over the phone include “Nenkin Dial”, available for general consultations, with “Telephone Service for Nenkin Teiki Bin and Nenkin-Net” also being available for consultations over “Nenkin Teiki Bin (Pension Coverage Regular Notice: PCRN)” and “Nenkin-Net”.

• "Nenkin Dial" 0570-05-1165

Please call “03-6700-1165” when using phones with numbers starting with 050 or 070.

• "Telephone Service for Nenkin Teiki Bin (PCRN) and Nenkin-Net" 0570-058-555

Please call “03-6700-1144” when using phones with numbers starting with 050 or 070.

### 2. Reception hours

Reception hours: 8:30-17:15 on workdays (Monday-Friday, non-holidays)

Extended hours: 17:15-19:00 on the first workday of the week

Weekend consultation: 9:30-16:00 on every 2nd Saturday of the month

### 3. Items necessary in receiving consultations

You are hereby requested to bring something you can use to confirm your identity such as documents sent to insured persons from the Japan Pension Service, including pension handbooks, pension certificates, and notifications on revision of payment, etc. when coming to receive a pension consultation.

In addition, also bring along some documents recently sent by a pension office or the Headquarters of Japan Pension Service.

Furthermore, in order to avoid exploitation of items issued at reception counters the identity of the insured person himself/herself or his/her agent has to be confirmed using a facial photograph.

#### 4. Consultations for family members, etc. of the insured person

Pension consultations are available to family members or friends of the insured person if they have commissioned them to do so. In that case a written commission document of the insured person needs to be presented.

There is no specific form for the commission. The following information should appear on the form, along with the authenticated signature of the insured person: the basic pension number written on the pension handbook of the insured person, and his/her address, name, date of birth, and a description of the commission as well as the address, name of the delegated person and his/her relationship to the insured person.

In addition, an identification card or driver's license (a copy will suffice for pension consultations on documents) of the delegate will need to be presented.

A sample commission form is available for download from the Japan Pension Service website (http://www.sia.go.jp/).

[Major documents that can be used as identification]

Identification cards considered adequate (no additional identification required)	Identification cards that require additional identification (combination of those marked with different “○”)
○ Driver’s license (driving record certificate)○ Basic resident registration card (with photograph)○ Passport○ Certificate issued by a government or local government agency (with photograph)• Mariner’s pocket-ledger• Seaman’s competency certificate• Boat operator’s certificate• Certificates for hunting rifle/air gun possession• War injury and sickness certificates• Real-estate transaction specialist certificate• Electrician’s license• Radiotelephone operator license• Certified electrical engineer certificate• Electrical specialist certificate• Certificate of designated airworthiness inspector• Airman competence certificate• Passing certificate of aircraft dispatcher competence examination• Driver’s license for power vehicle operators• Qualification certificate from training and examinations• Passing certificate (passing certificate of security guards)• Physically disabled certificate• Rehabilitation certificate○ Alien registration certificate○ Special permanent resident certificate○ Residence card	○ Insurance card (National Health Insurance, health insurance, Seamen’s Insurance, health insurance for elderly in the latter stage of life, Long-Term Care Insurance, or Mutual Aid associations)○ Certificates for public pensions (excluding corporate pension, fund) or public officers pension○ Pension handbook○ Notification on revision (issued by agencies)○ Basic resident registration card (with no photograph)○ Deposit passbook, cash card, or credit card of financial institution or Japan Post Bank○ Seal registration certificate○ Student identification card (with photograph)○ Identification card issued by the government, a local government, or juridical person (with photograph)○ Certificate issued by the government or a local government (with photograph but excluding those in the left column)

* "Alien registration certificates" shall be deemed equivalent to special permanent resident certificates or residence cards for a certain period (until July 8, 2015 at the latest).

### 5. Pension consultations over the phone

Consultations over the phone are limited to the insured person himself/herself.

However, inquiries on the content of notifications sent by the Japan Pension Service, etc. are available to relatives within the second degree of kinship provided that the insured person himself/herself would otherwise have difficulty directly making the consultation.

You are hereby requested to prepare items such as the pension handbook, pension certificate, and payment notice in advance as the following information shall be requested for a pension counseling over the phone in thus confirming the identity of the person wanting the consultation.

• In case the person wanting the consultation is the insured person:

Basic Pension Number, name, date of birth, address, etc.

• In the case of the person arranging the consultation being a relative of the insured person within a second degree of kinship (or their spouse) or a relative that they live with:

In addition to the above the Basic Pension Number, name, date of birth, address, relationship, and telephone number of the relative or spouse arranging the consultation, along with the reason that the insured person cannot come to the consultation themselves, etc.

It would be helpful if you would summarize and note the matters involved in the consultation and advance.