03 and 30.03). Both flights were drastically delayed (from Moscow to Vietnam 6 hours and back 12.5 hours). I missed all my connecting flights and lost hotel bookings. Unfortunately Aeroflot didn't give any information about estimated boarding or departure times as well as reasons for the delays. No foods or drinks served in Moscow during 5 hours of waiting! My luggage went to Stockholm Arlanda not to Tallinn as it was confirmed in Sheremetjevo Airport. I am home now and got my luggage but I am really not sure if I will use Aeroflot for future trips.


Food was not good the seats were uncomfortable and the TV system rubbish. Staff were not friendly with little customer service skills.


We missed our Aero Mexico flight to LA through their incompetence and consequently our onward connection to Australia that evening. Ground staff were next to useless and we got the run-around for 4 hours being passed from one supervisor to another with no-one wanting to take responsibility with lots of shrugging of shoulders. We had to organise our new flights ourselves at some cost to us. Once on board the premier class is just like premium economy although its supposed to be the equivalent of business class. Food and service is basic. I believe they have plans to fly from MEX to LHR shortly. They will have to lift their game to be any competition to existing carriers on that route. We love Mexico but will use another airline in the future.


At the time of booking was told that a baby bassinet and baby food would be provided for my infant. When I called to reconfirm the flight 2 days before travel I was told that Aeromexico did not have bassinets on a 5 hour flight from Mex to NY. Felt tricked as I was not given this information at the time of booking. In-flight entertainment non existent no personal video screens and unclean airplane on the way into JFK. Movie was shown on an overhead screen unfortunately the headphones provided were non functional. The food was horrible and neither me nor my wife ate the food no baby food provided for my infant. The only positive from the flight was that the plane was empty and we could place our baby on the seat between us. It would have been very hard to carry the baby on our lap for 5 hours without a bassinet. On the return flight check-in was a mess at JFK the staff were not efficient and when we asked if the flight was on time we were told it was. We rushed through security and when we reached the gate the flight was delayed 2.5 hours. The airline staff were not competent and no one could explain the reason for the delay. Inflight food was terrible no video screens despite the plane being brand new. No baby food for the infant. Again the only positive for the return flight was that the baby had a seat between us as the flight was empty. Overall a bad experience for us and our infant.


The PEK-SVO/SVO-PEK legs were served through old planes no IFE uncomfortable seats ok food. Transit through Sheremetyevo Airport was a bit of a nightmare: it took a long time and staff was not friendly and helpful. The SVO-FCO/FCO-SVO were much better as planes were newer IFE available and staff friendlier.


First off my flight was delayed for reasons that none of the staff at the desk was able to explain. Check in was extremely disorganised and poorly signaled. About 1 hour into 14 hour flight I noticed that my inflight entertainment screen was still off while other passengers' screens were on. Then it turned out that 6 rows did not have working inflight entertainment screens or overhead reading lights. As soon as we let the staff know they told us they would "reset the system" and let people at the front of the plane know. About 30 minutes later nothing was working and we asked again what the status was. We were told quite rudely that they were looking into it. Needless to say this carried on for another 3 hours. It became evident that the flight attendants were avoiding our section as we could see them walking around offering water to passengers in the aisle on the other side of the plane quite often. Finally about 4.5 hours into the flight the person sitting next to me asked once more whether they'd managed to see what was wrong with our screens. The flight attendant said "well obviously it's not working. Didn't you figure that out?". I can understand that technical problems may arise but that does not mean that paying customers should be treated rudely. I was very happy to finally land in Mexico city after 14 hours of a tortuous flight. I am very hesitant to fly with Aeromexico again if this is the standard of customer service that they have.


Scheduled to leave at 3.30pm still in airport at 6.40 - airline says next announcement is at 7.30. They are quick to charge high fees for overweight baggage but they fail to spend the money to maintain a sufficient number of ready to fly planes. Weather is fine and we are still sitting in the airport. It is now 6.55 and we are still sitting here. It is freezing so we asked for a blanket: they said they would "organize" one and never provided it.


The staff were very friendly and I was given 11A an exit seat so I had a lot of leg room though all the seats seemed to have buckets of space (more than my previous LH economy flight). The pay-food was good value and tasty and we landed in Beirut 30 mins early. The attendants came though the cabin twice with free water. The A320 seemed brand new and was very clean. A great Flight.


Aeromexico is the only airline to have a direct flight from Montreal to Mexico City. 5 hours flight very disappointed being the first time flying with them. The aircraft a 737-800 looked very tired and dirty no personal ICE what am I doing here staff food so so at least the cabin was almost empty so I was able to stretch my legs through the flight to not get bored at all. As usual some people are luckier than others in my case it turned not a nice experience. At least we arrived almost on time.


On a return flight from Madrid to Mexico city. After asking three staff member there was nothing to do according to them. On board we had asked for special food and again no sign of it. On the way back we called in advance to have a front row seat and staff at the telephone were helpful but while checking in at the airport we found ourselves in a back seat. Again the special meal was nowhere to be seen. In the future I will try to avoid using this company.


I have to say this is a terrible flight. 4-5 hours at night on an A320. There is little difference between business and economy. The support service for booking and upgrades is simply the worst I have experienced.


Flight on time flew on a modern A319 cabin crew friendly enough however legroom was practically non existant I literally didn't have room to read a magazine on my lap and actually getting to my (window) seat was tough. Overall pretty average but the lack of reasonable legroom made the flight quite uncomfortable.


Business/First poor boarding seat cramped meal was a bad ham sandwich. Plane was a 737-700 that was late departing. As we approached LAX there was fog and we were told we were going to Tijuana. On arrival at Tijuana passengers told we would be flown back to Mexico City. As a few passengers complained we were eventually let off the plane but told we were 'on our own'. Airline did not care less and said they had no responsibility for the situation. Bags took 30 minutes to show up. The product was bad to start with but the whole experience was just awful. Ended up taking a taxi to San Diego and then having to drive myself to LA.


Outbound the 12.40 am departure time became 4.30 am due to a crew issue. The plane was an older 737. The EmPower jacks at our seats were dead and there was grime on the hard part of the seat. There was no special meal service for business class - everybody got a small ham and cheese sandwich. The front toilet quickly got foul but that didn't stop a steady stream of coach passengers coming up front for it. The FA's were nowhere to be seen. AM has no connections/transfers desks for international arriving passengers at MEX. We instead had to go out to the airport lobby and stand in line for an hour at the ticket counter for a rebooking of our missed connection to OAX. Staff working in the ticketing lobby were rude. On the return flight to SFO it was the same older plane and yes the same type of ham sandwich for dinner. Only highlight of flying AM was that we ended up spending a lot of time at the Salon Premier lounges in T2 which were nice though filled to the gills.


I have flown this route 6 times over the last couple of months. This is by far the fastest way to Mongolia from London but am fed up by the last of customer service and inability to transit luggage through SVO. The planes from LHR to SVO are generally new and clean. Onward from Moscow the planes are ancient although the business class seats recline flat. The food is always the same - just about edible in business class. Out of my last 4 journeys my luggage has been lost 3 times. Going to give up with Aeroflot and fly Korean air via Seoul now. Via Moscow might be quick but the total lack of customer service wears very thin after a while.


I knew this as had checked on internet. However when I tried to ring I got cut off 4 times before finally talking to someone. When we finally got to the airport the boy I was travelling with was 'on the list' but I wasn't and was touch an go as to whether I would get a flight at all. All ended well as we finally both got back to NZ even though we were put on different flights. I felt sorry for the staff in Sydney understaffed and under a lot of stress but they were polite and as helpful as possible.


Aer Lingus were punctual as I have always found on this route and the staff were pleasant enough. A major complaint is the terrible leg room their Airbus 319's which they received from Iberia. These aircraft are only just bearable for a shorter journey. I also found there to be too many in flight announcements selling food and goods. British Airways is the alternate option on this route and whilst their punctuality is not as good as Aer Lingus - every other feature is.


October - November 2006. Quick check-in nice lounges (although poor drink and snack selections) at both CDG and RUN. All flights perfectly on time quick delivery of luggage on arrival. Business class seat comfort (old) business class IFE (not on demand) first class service and meals. Overall a very nice product much cheaper than Air France and much better (at least compared to AF current B747 on this route ; new AF product using B777 is expected in 2007). Minor drawbacks : frequent flyer program does not seem on par with AF one ; CDG airport is further from Paris than ORY (which AF uses).


They are by far the worst airline I have experienced. It is a very poorly run state owned airline acting like a monopolist. Customers are treated like dirt. Staff at check in is rude (Puerto Iguazu was the only exception). Flights are nearly always delayed without any explanation given or sometimes cancelled altogether. Even worse some of its planes are in very poor condition and seem utterly unsafe. Follow the advice of some Argentinians I met : always avoid them. It is better to spend 24 hours in a bus (they are very comfortable) than 2 hours with Aerolineas.


Astonished by rudeness of the cabin crew no service at all we were not greeted on the aircraft or off. Crew ignored our need for a glass of water my seat was broken no film or music for a 4 hour flight.


The rest doing everything to avoid the customer. Although arriving 2h before departure we almost missed our flight. The queue became so long that locals started fighting with the personnel since they lost their flights due to Aerolineas Argentinas "I dont care attitude". Service onboard is a plastic bag with juice and a fruit-bar. Flight attendants friendly. A country like Argentina does deserve a better airline.


But their customer service is completely ridiculous. We had 2 checked bags going from Mexico City to Seattle they lost one of them. We reported it missing and then called the next day and they said they had no report and couldn't find the package. They gave us numbers to phones where no one would answer and were completely apathetic. Once they finally found the luggage they then shipped it 5 hours away from our home instead of to the Portland airport which is 15 minutes away. Then they lost the baggage in Yakima! Turns out they shipped it to Canada - still working on getting it back.


50 flight. This flight was delayed 5 hours we had no information of any kind during this time. It was not until we got on board and the pilot explained what happened this is very bad practice. It would have been very helpful if we had an announcement just to explain why the plane was late and giving an estimated time of departure. As a result I missed my bus connection and my relatives had to come up to the airport to collect me at 8.30pm.


Almaty - Astana flights. The basic route for this airline are notoriously delayed. So if you plan on a business trip on this route make sure to factor in at least a fee hours. Better a day. Disappointing. Ground staff not trained on how to deal with this. As a result they are nervous not pleasant and generally not helpful at all.


Flight 7001 from Miami International to Rome via Dusseldorf. The boarding started around 3.15pm. After several hours inside the plane we were informed by the captain that they were trying to fix a "leak". After two more hours we were instructed to disembark the aircraft with our carry on and wait inside the terminal. Neither water or any type of food or snacks were offered by Air Berlin employees. Early evening we were told to board the aircraft again with all our belongings to our incredible surprise we stayed inside the plane again for more than two hours. Finally the captain informed the passengers that now the aircraft was having computer "issues" and we would have to sleep in Miami without any hint as to when the next plane will be ready for us to continue to Dusseldorf. Early next morning I went to Air Berlin counter just to find chaos and indifference to all passengers from the day before. The employees did not know when the next plane will be departing so I run to American Airlines who provided me with connections to Rome.


They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one. I requested a Vegetarian meal and had this verified prior to the initial cancellation of my flight. No one at Aeroflot bothered to transfer this request to the replacement flight and that flight didn't carry any vegetarian meals. I received some meal tokens to spend in the airport however the value of the tokens was pathetic by any measure. The only eatery open was TGI Fridays and the only vegetarian option there was soup which I ordered with a glass of orange juice. These two meagre items not only came to more than the amount I had in tokens but required me to pay several Euros too! The level of English of Aeroflot staff is terrible for an international airline.


Flight was very crowded. Lost of crying babies. They didn't turn the lights off all night and it was very uncomfortable. Flight attendants were rude but I guess they were just busy. Difficult to get any service. Miserable trip.


Perfect weather although no real excuse given. On boarding more than 2 hours late and by bus from the terminal to the aircraft which caused more delay we sat on the ground for a further 30 mins while a drunken passenger was off-loaded. At least half the flights I have taken with Air Astana have been delayed by hours not just minutes. On-board I asked the cabin crew to see if the connecting flight would be held or if other arrangements needed to be made. Their reply was that 'we will call ground staff and let you know'. The second time was 'we will talk to the captain' the third time was the same answer. On my fourth request I was then told that we have other passengers who are all going to be late. I was travelling on an Air Astana ticket and there was no concern or accountability shown toward this situation. T Arriving in KL with just 10 minutes to spare for the connection on Malaysia Airlines of course we could not board. 767 used on this route is very old although has had some face-lifts. Seats are narrow for business class seats and they are not lay flat they are "lay on an angle and keep sliding down" seats. The entertainment system is an IPAD style of portable unit. This only had a choice of three last release movies and at the end of the day there is nowhere to put it where you might consider ergonomically sensible to watch it. I would recommend that you definitely leave a minimum of 5 hours for your connections because they will most likely be late!


During this one hour journey the crew managed to serve newspapers drinks (with coffee/tea) plus a nice sandwich. New A320 everything went smoothly. Recommend on this busy route between 2 Russian main cities.


On arrival asked if possible to have an exit row seat. Was advised of a €45 charge which was then waived which was a nice start. Aircraft then boarded one hour late and one hour taxi/waiting to take off which made it 2 hrs delayed. Cabin crew efficient but poor command of English. Good leg room/comfort with food as expected on an Economy ticket although alcohol has to be paid for.


Was not expecting much when I purchased the cheapest one way ticket I could find. Check-in at Istanbul despite having a 20 mins wait was friendly and easy. Flight to Moscow delayed 30 mins but the cabin interior was clean and brand new if a bit spartan (no inflight entertainment). Still the seats were comfy and the flight attendants courteous. Moscow-Tokyo leg was great. The seats were comfortable flight attendants friendly and everything went smoothly. My only real complaint is that the choices on the inflight entertainment on this leg were slim but at least it was there.


Pleasantly surprised with the flights on ATR's considering we were in the middle of RTW FC Oneworld - unfair comparison. Cabin crew were OK certainly as good as I would expect. The aircraft must have had new paint recently as they looked quite good in and out. Didn't expect to be flying them no spare pages in passport so SA wouldn't allow me in country.


On arrival at the airport we engaged the services of a porter. We had 2 rucksacks and 2 camera bags. I paid him around ZAR30 (USD4) and it was well worth it. As we had bought goods in Johannesburg and wanted to claim back tax I told the porter and he zipped us off to a Customs Counter that had no queue (we passed others that had at least 7 people waiting in line). We cleared Customs in no time check in was fast immigration and security had short queues and it took around 15 minutes to get the VAT refund processed. The aircraft was a BAe-146 - load was around 30% so we had 3 seats to ourselves. We were served a drink and a very small sweet roll. Maun airport is a small building with 1 immigration line and a bench where your bags get delivered to. Customs a breeze.


3 of us flew from Heraklion to JFK via Dusseldorf on July 20th. After checking in online the previous evening we arrived at Heraklion airport 2 hours early to drop off our bags. There was no separate bag drop line and we were at the very back of the check in line. AB was trying to check in 350 passengers for 2 flights using only 2 counters Each group would take 10-15 min to be checked in - a total nightmare. By the time we got to the counter it was 10 min past departure time the PA system was calling our names for boarding and we hadn't even started the check-in process. By some miracle we made it onto the plane but our bags didn't. When we got to JFK we filled out the lost bag paperwork and headed home thinking we'd get the bags in a day or two. We finally got 1 bag 5 days later and the other two 8 days later.


Old aircraft substandard in-flight entertainment (the overhead TV monitor in my section not working and others with poor picture from what I could see) cramped full flight 2 of the 3 meal choices not available by the time the meal cart got to me all the wine with the meals gone by half way down the cabin bar service once per flight and grudgingly given using cheap local (to Kazakhstan) versions of spirits mixers and wines by unsmiling cabin crew.


I could not check-in online so called up the airlines to find my flight was re-scheduled. My connecting flight had been rescheduled so that my transit took 24 hrs and they wouldn't provide any sort of accommodation. Moscow airport contains narrow corridors with duty free shops food must be paid with Russian money. There was free Internet but only in a few places with low wifi signal. Plane food was bland and mediocre. Average service.


Not too bad at all. The Pula lounge in Gaborone although tiny is quite a comfortable spot to relax in before the flight. The ATR42 operated on the route is definitely showing its age and seats are fairly uncomfortable. Snack service consists of peanuts and biltong whereas competitor SA Express provides a full sandwich service on board. Crew were friendly - downside being arrival in Johannesburg - for aircraft to overnight in Johannesburg we were parked on a remote stand a good 10-15 minutes from the terminal building.


Plane in a good condition and clean. Cabin attendants however very unpleasant and seemed just to wait to finish the job. Sandwich with cheese of very bad quality. Hope not to be in situation to fly them again.


Plane interior was old and not very clean. Entertainment not existing on both flights. Inflight magazine only in Russian. Food was tasteless and choice of drinks is very limited (one drink on 3-4 hour flight and only choice between orange and tomato-juice and Cola or sprite. No alcoholic drinks served or sold. All in all a very disappointing experience!


I flew to Copenhagen by SAS flight 8700 operated by Aeroflot. The agent wanted to charge me for the excess baggage. I tried to explain to her that on a code sharing flights I am governed by the rules of SAS not by Aeroflot rules. But she did not want to listen repeating again and again that she knew the rules. Eventually after a long verbal exchange she called the authorities and found out that I was right. In the Aeroflot lounge - which I was entitled to use in lieu of SAS lounge - the employee on duty refused to let me in. She sent me to the other end of the airport where the people sent me to another lounge and each refused to let me in. The employees of the Aeroflot as it turned out did not know their own airport: they did not know any telephones to call nor they had any directories at and they did not know even the telephone of their own lounges in different part of the airport nor were they able to provide any reasonable assistance. Eventually at my insistence one of the supervisors after calling around for 10-15 minutes found out that I was indeed eligible to get into the very first lounge. The same girl who did not allow me in eventually had to call and find out that she was wrong. She never apologized. In fact all the personnel there turned out to be so rude and incompetent.


This airline made a lot of improvements : new aircraft good crew hot meals - no problem at all during flight.


After another 45 minutes captain said sorry today we do not fly: the plane is broken. By about 0430 in the morning the Aeroflot airport staff said to me that I must spend my night with an unknown other traveller. After having been sent to the miserable hotel at about 1330 next day I was able to leave Beijing to Moscow with a better A332 aircraft. Staff is incompetent and very rude. They just don't know a word of English and if you have a problem it remain a your problem. They have to learn a lot.


Experienced more of the same disorganization that I saw on my previous flights. I have found that flight attendants to not enforce the rules because they are half the size of their very pushy customers. Flight smooth except for passengers attempting to remove heavy bags and dragging every other object out of the overhead with it. Upon landing in JFK we were delayed getting to our gate. While we were stopped passengers got up and got their bags and raced for the exit. There was no effort made to stop them because of the size difference with the FA's. Plane was new and seats were reasonably comfortable. I feel sorry for Aeroflot staff having to deal with stubborn and highly combative passengers. Aeroflot tickets are cheap enough to entice me to fly with them again even if the passengers act like a mob.


Staff extremely unfriendly no alcohol in economy 3 hours in Moscow. Would always have to be way cheaper than better alternatives such as Thai Etihad Emirates for me to use them again. However much better than Royal Jordanian who we used to BKK last Christmas - they were truly appalling.


After almost 2 hours flying finally the staff offered us a small sandwich (with beef or cheese) and one cup of coffee. Another 2 hours later we got a bottle of water. Doing nothing but trying to sit compressed between my seat and the extreme tilted seat in front of me I really felt hungry. When I asked for another piece of bread I got one and the promise that there would be more served in 20 minutes. Indeed we got food. While collecting the rubbish we were offered a drink coffee? No only cold drinks. Before my experiences with Air Berlin were ok but this last flight was really unpleasant.


The manager said the next flight was the following day at 9.45pm. When passengers started asking to be put on another flight he said there were too many of us he said there was nothing he could do and finally shouted "I am not going to answer anymore questions the flight is cancelled and that is that". We cancelled the flight and booked another airline that same day.


Every airBerlin flight the "snacks" become smaller and smaller but this is too much. That bag of potato chips will cost anywhere less than 1 Euro and I think this becomes towards a customer humiliating. There are always the same unhappy stewardess-faces always looking like they can't wait to finish their shift and go home. Not to mention that at the airport we were sent in an improved Terminal with only two flights very crowded and absolutely no duty free facilities. I am fed up with this airline and I have given up my topbonus card after one year of bad experiences with them. I hope I will never have to travel again with them. The only plus I can give the flight was in time.


But when you arrive 2 hours early and your flight gets delayed and you arrive at your destination and they not only forget to put my checked luggage on the plane but half a dozen other peoples luggage on the same flight might I add, is just plain ridiculous! Yes I understand it happens, but not to eight different people on the same flight. I fly a lot and out of all the airlines I fly, this has been the most disappointing! My boyfriend and I checked our bags at the same time and his bag arrived.


Journey started with online check-in and a bag drop at Malaga airport. The queue was not orderly and the staff did not police the queue very well at all. The check-in agent who dealt with me seemed indifferent and did not make eye contact with me which was rather rude. Boarding the flight took quite a long time as the flight was full. Far too much hand luggage had been allowed aboard the flight. The cabin crew were not very friendly nor welcoming at all. There was considerable turbulence during this flight and the crew did little to allay the fears and concerns of some of the passengers. A small snack was served as well as a drink. At the end of the flight an overheard monitor displayed the route taken for a few minutes only. There was no goodbye from the crew at the end of the flight. I found the staff very cold on this occasion.


The agent was aloof. We had an onward connection with Lufthansa and despite providing her with booking reference and ticket numbers, she insisted there was nothing she could do to issue our boarding passes, so much for seamless integration with Star Alliance. On board, it was a very tired looking A330. The FA's bordered on rude and threw drinks and meal trays at the passengers. The food in both quality and quantity were on par with a budget airline. Seats were OK for economy and IFE had decent selection. AC lost its title as Best North American carrier and I hope this serves as a warning to them as their service and especially staff interactions have put them on par with the rest of the mainstream carriers in North America. There is nothing left that distinguishes them from their American counterparts. Time to get your act together AC.


The aircraft interior was dirty, seats shabby and the state of the toilet was atrocious. The aircraft had been at the gate for long enough to be properly cleaned, so there was no excuse for the lack of cleanliness. Flight attendants completely indifferent throughout the flight. Clearly they were intent on doing the bare minimum. Surely and unsmiling. Very poor standard of grooming, some looked like they had slept in their uniforms. There is no in seat entertainment system. A long flight on Air Canada Rouge would be unbearable. Avoid at all costs.


Very disappointing experience. On the way to Dublin the flight was nowhere near full but when asked if we could book seats together it was deemed an inconvenience. The flight attendants are not attentive and are inconvenienced if you ask to be served anything other than tea or coffee. The gate personnel on this airline were unwilling to make any accommodations. On the return gate check-in personnel were awful. They were unnecessarily stern and would not bend to make a single accommodation.


When she got to Toronto, no wheelchair was brought to her even though AC confirmed that she would have her own at the door for the leg at the next terminal. She had to walk to the gate and no one offered help! She has cerebral palsy and walks with difficulty and very slowly. Nobody at AC wondered if the only passenger with a wheelchair had the proper service.


5 hours before scheduled departure time. Massive line for check-in only one woman and one desk checking in 2 flights. No weather nor equipment issue purely bad management and under-staffing. 3 hours in line not a single announcement. By the time we arrived in Dusseldorf our flight (business class) to JFK was long gone. Told the next flight they could get us to Chicago on was the following afternoon - 24 hours later! Told they'd booked us into the airport hotel and they gave us two 10 Euro food vouchers. Flew back to Chicago on Lufthansa/the Star Alliance. Despite business-class having angled seats the food service and punctuality of the flight were flawless. As a lifetime-gold/million-miler on American this experience was sufficient for me to alter my habits and to focus on the Star for my future air- travel needs. Air Berlin's 'service' was utterly lacking.


One major problem was that the day I flew there was a fuel service strike so I was delayed for over 4 hours. I frequently check my flight status especially when I leave, throughout that day I had checked at least 4 times. I only found out about it when I was at the check in counter. There was no email, no automated phone call, nothing to notify me. I was stuck waiting for hours doing nothing. When we finally got on the flight all they said was sorry. Nothing more. Not even some form of a minor compensation like refunding the baggage fee or something free on the flight. The seats were cramped, there was significantly less legroom compared to Westjet. No entertainment system whatsoever. It's 2015 and this airline operates like it's 1990 with the design of this plane. The sad part is that they can get away with this because there's absolutely no competition in this industry within Canada. Flight travel should be a stress free situation and the whole time I used this airline was such a inconvenience.


For my flight from Calgary to Munich there was a promotion to check ski bags for free for flights to Europe. Upon arriving at the airport, I was told I would have to pay $100 because by bag was over 50lbs and the promotion only applied to those under this weight. Once I got my boarding pass, I found that I was not seated in the window seat that I had previously booked. This was also the case for my flight from Toronto to Munich, as I had booked beside my friend flying from another city for that flight and we were at opposite ends of the plane. Then we sat at the gate in Calgary for over an hour once boarding was completed with no reasonable explanation for the delay - thankfully I had a 5 hour layover. I am a loyal customer to Air Canada and Star Alliance and I choose to fly with them above other airlines, but experiences like this that make me question my loyalty.


This was the worst flight I have been on. The seats were extremely cramped and uncomfortable on an 11 hour flight. The person behind me had their knee in the small of my back. Wine was extra. Service lousy. Entertainment via wifi to your personal tablet with ten year old movies. I got told I couldn't get a extra cup of coffee because we were within an hour of landing.


Very unorganized in Venice. First told to wait in line 54/55 then it was moved to 5657. There was not enough staff to check us in and people in line were rude and pushy. When we finally boarded we were taken to a bus that they crammed the entire plane into. A mad rush to board. The crew opened both doors which made no sense so again another round of people pushing and ending up on the wrong end of the plane. After everyone was settled we were told that the plane had to be mechanically signed off so had to wait 30 minutes or so. The flight from Dusseldorf to JFK had to be held for us. Impressed with Air Berlin on our outbound flight June 5 from JFK to Dusseldorf to Barcelona but this return flight home left much to be desired.


Took flight on a one way basis as return dates were subject to change. I am a top tier AA flier and the addition to Air Berlin gives some good connection options. Aircraft was a new Airbus with standard seat pitch and seat comfort in economy was uncomfortable. The IFE is good with each seat having independent controls and a reasonable selection of movies etc. Unfortunately the selection is via a touch screen buried in your seat back and the Neanderthal behind me felt that instead of lightly touching the screen they had to indent their finger into the screen - constant tap tap into my seat that precluded any chance of sleep. Food average drinks average FA's average. Despite being top tier no way to select seat on line - had to call in advance and their website is poor.


Flights were late which seems out of character for a German airline but landed on time. The seats are extremely close together. I'm 6'4" (194 cm) and could not sit with my legs forward at all and could not stretch them under the seat either. For the longer flights the entire 8 hour flights my knees and shins were pressed into some part of the seats in front of me. I was on the aisle so every time someone passed by me they bumped my knee shoulder or foot impossible to even relax much less sleep. I'm not overweight at all but these seats could only be comfortable for children. To make it all worse on the trans-oceanic flights the pilots seemed to find every segment of turbulence over the North Atlantic. I think we were bouncing around for at least 50% of the trip. Air Berlin: good prices bad passenger experience.


We were worried about travelling with this airline following the reviews on here however our flight to Phuket was on time and food and in flight entertainment was ok. So far so good. Our return journey was a different story. We arrived at Phuket airport to be told we couldn't check in as the AirBerlin plane hadn't arrived or even set off for us. Various options were thrown around including another night in Phuket returning on the next Airberlin flight. After being left in the dark for some time we were then booked on to a Qatar airlines flight which first flew to Kuala Lumpur then to Qatar where we then boarded a flight to Heathrow. In total we were delayed by 8 hours. The manner in which we were left in the dark at Phuket was very worrying and it seems from the reviews below that this is not rare for this airline.


The plane is new the overall look is ok entertainment is ok as well (just a few movies and all in English and German). But leg room is ridiculously small the seats are very hard and the food is just ok. Adding to this a very unpleasant crew. I will avoid flying Air Berlin on long distances in the future.


It was surprisingly quiet and smooth for a propeller plane as I sat as far away as possible from the engines at the very last row. Cabin crew acceptable but no food offered on this flight. Next leg: YYC-FRA on an Airbus 330 - cabin crew on this flight were atrocious. Food was literally thrown on passengers tray tables. Serving portions were very small. The food which was offered was disgusting - the tomato pasta dish was extremely unappetizing. And the "continental breakfast" was a small piece of cake and a yoghurt shake - it was hardly a snack let alone a breakfast. Cabin crew disappeared after the meal service not to be seen again until before landing in FRA. Final leg: YYZ to YYJ onboard an Airbus 320. Seats uncomfortable - my neck became sore about an hour or so into the flight. Again no complimentary food offered on this five and a half hour flight. Overall Air Canada never ceases to disappoint.


I tried to reserve my seat on their online service in advance but what I saw was only their sorry page and I couldn't process any more for my seat request. When I checked-in at LGA they provided me another boarding pass for my connecting flight. I asked them to reserve a front side seat by aisle but they said they could not reserve any seats for my connecting flight at LGA. When I landed at YYZ I stopped at their counter for transferring passengers to reserve my seat but amazingly they said they couldn't do that just before the departing time. Just before my flight started boarding they changed my boarding pass and my seat was between aisle and window seats. I have asked them to give me another seat but they answered they can't do that because the flight was full. I don't know why I couldn't request my seat in advance at LGA and transfer counter at YYZ.


00 in the afternoon. At 9.30 that morning we received a cryptic message from Air Canada apologizing for the flight disruption. We telephoned Toronto to find out that in actuality it had been cancelled due to 'overcrowded airspace'. We were fortunate enough after two phone calls to be able to rebook through London. It was simply listed as 'delayed' and as we boarded outer London flight at 1.30 it was still listed this way. They were as it tip urns out eventually rolled over to the next day 13.00 flight. This is not right not to have informed us all about the flight being cancelled. I do not think I will attempt a Rouge flight again.


They were by the door (entrance door and emergency exit) which has a very big bulge on the door with makes the legroom (for your left leg) smaller than an ordinary seat. I asked the steward about this and he was somewhat surprised that the seat was sold as XL. On the way back we ordered XL seat for my son. He got an ordinary seat. On the way back we also booked reserved seating for me and my wife to make sure we did not get bad seats. We got seats by the toilet which were impossible to recline. All together we have paid about 200 euro for nothing.


Inadequate legroom for a 5'9" tall person meant my knees touched the seat in front of me on the overnight to Berlin from JFK. On the way back from Dusseldorf a 6'1" guy sitting next to me couldn't fit in his seat without sitting bowlegged and the elderly woman in front of him couldn't recline. Aside from the DUS-JFK meals which included various unidentifiable items and cold chicken nuggets other amenities were fine but I will never fly them long haul again. On a positive note domestic European transfers had more legroom than the transatlantic flights.


Customer Care-Center hasn't got a telephone number or E-Mail given on their website -small print out was the only thing we got at the airport no alternative flight or anything like that. You better pray that your flight experiences no problems or you're probably as lost as I am.


00 to try to get home. She is currently in a hotel (still in Rome) and was told there would be no other compensation. She'll be flying back Alitalia.


AirBerlin has chosen to cram as many seats as possible on the plane an Airbus A330-200 reducing the seat pitch in economy to 30 inches. To do this they removed all padding in the back of the seat and space for legs. Nearly the least comfortable seats I have ever been in and certainly the worst for an 11 hour flight. Lots of empty seats on the plane an indication of how attractive the airline is. The flight out of Las Vegas was 2 hours late in leaving; there is no online check-in for Germany-USA flights the counters do not open until 3 hours before the flight so you drag luggage around until they do open. The cabin was cold not merely cool. Otherwise the food was tolerable the drink cart did have free wine and Baileys the new - not on all flights - On-Demand entertainment system with seat back screens did have an OK selection of movies CDs TV programs; and the staff was efficient and polite. If AirBerlin in the future will get me a direct flight over a painful series of connections I would take them again - otherwise there is another German airline.


We were to take off at 6.30pm and reach Vancouver by 9.53pm At 5.45pm there was an announcement asking for eight volunteers to get off loaded. We started boarding at 6.20. At 7.00pm there was an announcement that an off loaded passenger's baggage couldn't be located. At 8.00 they located it. The pilot then said he would need to refuel! Finally it was 8.30pm when we were finally on our way. We reached Vancouver by 11.30. Our return on Monday March 16th was equally terrible. Our flight was scheduled to leave Vancouver at 9.10am and reach Montreal by 4.54pm. Our connection to Newark was to take off at 6.10. The flight didn't take off till almost 11am. In fact we had left the gate when the pilot announced a weight balance problem and brought the plane back to the gate to refuel. At 12.30pm when service was finally rendered there were no lunch items - only breakfast items to be purchased. When we landed in Montreal it was past 5.15pm. Even though we had informed the crew that we had to make an international connection we got no assistance. Our seats were at the back and it took 10 minutes to get out. There was no ground crew to assist us. We had expected a cart that would take us from the domestic to the international terminal for a quick transfer. On foot it was a very long walk. After quickly completing immigration and customs we reached the gate by 6.04. The gate had just closed - ironic that the only Air Canada flight our entire trip that took off on time was that one! They put us on an Air Canada flight to LaGuardia adding three hours of ground transportation to our already exhausting day. That flight left half an hour late reaching around 9.00pm. We had to buy tickets for ground transportation to take us from LGA to Newark since our car was at Newark airport's long term parking. We reached the car park by midnight and finally arriving home early next morning! There was no apology from Air Canada even though it was the airline's fault. Further there was no attempt by the airline in any tangible way to make the bad experience a little more bearable.


The flight attendants are awful they never smile do not show any interest in their work and never use the words please and thank you and overall as a passenger I was made to feel like a burden to them. The plane was dirty upon boarding AC5 many of the seats were still reclined meaning that safety protocol for landing had not been adhered to. The in-flight route map lasts 20 minutes then crashes the food is awful and the speed of service appalling. The trash from dinner was sat on my tray table for 55 minutes as the flight attendants were all eating and chatting in the gallery. As a regular NH flyer I feel the code-share between AC and NH reflects badly on NH who are outstanding. First and last time to fly AC - an airline who are really let down by the worst flight attendants I have seen.


30 am. Instead after "crew rest" issues delayed the first flight ended up doing: DCA to Toronto where we missed our next connection due to delayed flight; and then the next flight was cancelled (no snow that day) and after much negotiation with bored reps (and a 1 hour hold with customer service) we ended up Toronto to Montreal where we were promised we could get to Quebec City but when we arrived they couldn't book us for 48 more hours to Quebec. Ended up renting a car in Montreal and driving to Quebec City where our bags were lost for another day. 3 hour process turned into 24 hours and we never arrived at our destination via Air Canada. Were promised flights that didn't exist no apologies. Never again.


The change to Rouge service for popular destinations from Vancouver is the reason. I cannot fit in the economy despite being slim and fit. My legs don't fit!. I flew the business class and it was disgusting. Terrible food and kids providing service. I have switched to Alaska and West Jet as a result. I will also note that the new business class seats on Air Canada long haul service are the worst I have ever experienced. There is no room to extend your legs and the tray is impossible to figure out.


I asked the gate agent politely if there was any chance he could move me up. He was helpful and moved me up to Row 21 where there was an empty seat. The in-flight entertainment was ok for the 6+ hours flight enough to get me there (because I can't sleep on planes.) I was also starving halfway through the flight but wasn't interested in pay $13.50 for a wrap so shelled out the $4.50 for pretzels and hummus as there was no free snack offered to go with my Diet pop. My flight from HNL-YVR was cancelled. I had checked in online already but when I got to the airport (2 hours before take off) I noticed the lines at the ticket booths were not moving at all and there was an already overall miserable feeling mulling about between the guests. I overheard someone say the flight was cancelled. I never even received a notification regarding this fact until it was close to boarding time. There were already guests checked through bags checked and they were told to come back through security to the ticket booths so they could be assigned a hotel to stay at overnight. Our aircraft never showed up due to "mechanical problems". It wouldn't be departing until the following day at 1.30pm. All connecting flights in Vancouver to my final destination (Winnipeg) would've already been long gone so I would've been stuck with an overnight in Vancouver the following night. I was flying alone however the rest of my family was on a WestJet flight scheduled to leave 15 minutes after my flight was supposed to take off. I asked the lady at the ticket counter what my options were and if she'd be able to help get on the WestJet flight instead. She kept blowing me off telling me there was nothing she could do nor did she seem like she was willing to help me in anyway. The lady at the Westjet counter immediately took all information and got me on the flight with no problems. Needless to say Air Canada Rouge definitely disappointed me big time. No wonder the flight was ridiculously cheap!


Queuing for check in: I am a wheelchair user. I don't demand it but most airlines let wheelchair users join a fast queue for Check in. I don't demand it but have to say that it is a polite gesture this polite gesture was missing with Air Canada. Check in: was chaotic with long queues and check in staff seemed all over the place. It took us almost 1.5 hrs to reach the check in counter only to see that half the check in counters were not even open. Boarding: As we arrived at the boarding gate and were showed boarding passes we realised that me and my wife had been allocated seats a few rows apart. To the credit of airline staff they quickly sorted this out and put us in premium economy. Although they told us that we will have to pay for the entertainment and food but once we were on board they did not charge us. Arrival in Toronto: Because I need assistance to get on and off the plane I have to wait until everyone has gone. Usually it takes 5 to 10 minutes but this time it took over 45 minutes for assistance to arrive because no one knew that a passenger needed assistance to disembark the plane. Please note that I had requested the check in staff in Manchester twice to make sure that people know in Toronto that I will need assistance. Luggage collection: Upset and frustrated we arrived in the lounge to collect our suitcase. Everyone from our flight had collected luggage and gone. No carousel information was available. First we tried to look for our suitcase and then I found Air Canada customer service counter and queued to ask which carousel our suitcase would have arrived at. All of this took another hour and half almost but still no staff was available to help. Eventually we found our suitcase near one carousel. This was the first time we travelled with Air Canada and will be the last.


The flight was 4.5 hours late food was awful and then to top it off my luggage was left behind at LHR. Return trip was just as awful with the standard cramped seats and to top it off they messed up my meal (dietary requirements) not once but twice. The meal was given to the wrong passenger and when I spoke to the flight attendant all I got was an apology that they did not have anything else to offer. Then they repeat the mistake again during snack time. If it weren't for the virtual monopoly on the LHR-YYZ I would not be travelling with AC ever again.


Their loyalty program is worthless unless you want to cash in your points for a flight with 3 connections and even then you still have to pay $500 in taxes and fees along with your points. Flew to Jamaica on AC Rouge as part of a vacation package. Worst plane ever nice flight attendants that had to deal with the airlines inability to properly stock food and beverage (they ran out of everything about a half way through the service so half the plane had nothing to eat). Both outgoing and return flights were an hour late in arriving. Other than some of their non Rouge planes being nice and the entertainment in those planes being pretty solid there is not much good to say about this overpriced airline and their ability to deliver flights on time and in a satisfactory manner.


I had a flight from London Stansted to Verona they cancelled it without informing me because I booked trough Edreams. I had been waiting for 5 hours at the airport no information displayed no apology and I had to pay the transport from Stansted to Gatwick. I tried to complain with the customer service via email but no reply at all.


I will be cancelling my Visa Aeroplan and start using Adventura. The seats were so uncomfortable I had to roll-up my husbands sweater and stuff it behind my lower back. Having to use tablets to view movies etc is a real pain. Trying to eat and view / hold your tablet is difficult. Plus the TV shows are old and movies are old as well. Low budget airline at no discounted cost.


"Premium" class seats on Air Canada Rouge are the exact same size as economy class seats. Flight was one hour late and not properly groomed in between flights. Lots of garbage left on plane. Also heard a couple of elderly people complain at the gate that no pre-boarding was being offered. Once airborne service was non-existent. No meal offered on a 5 hour international flight? Again this is supposed to be "premium" class. No blankets. Cabin was freezing. No seat back entertainment iPads were offered that were glitchy and the flight attendant seemed annoyed when I asked for ear buds. I could go on and on. Just a total disaster every step of the way. Air Canada is my airline of choice but avoid Rouge at all costs. I usually only give reviews to companies when it's something positive and the service was remarkable. But Rouge is just remarkably bad. One star.


Moving around or using the bathroom was very difficult as the seat belt signs were kept on for most of the flight even when the conditions weren't turbulent. Some of the staff were rude and unhelpful.


Was looking forward to trying the 787 Dreamliner. Well what a disappointment. Firstly Air Canada somehow managed to offload us from the flight in London and this was only realised when they scanned our boarding cards at the gate. In the meantime Air Canada had sold our assigned seats to someone else and after much stress we were eventually given seats right at the back of the plane. No apology from any of the crew on board for the stress caused by a problem entirely their own fault. Underwhelmed by the 787 looks like any other new aircraft on the inside the seating is narrow due to the tight 9 across seating and the plane seemed quite noisy. This accompanied by the typically forgettable Air Canada service meant I left that plane with nothing good to say about Air Canada. Connection at Toronto was tight due to our late running inbound flight. Our 777 to Vancouver had been swapped from a high density one to a standard one with less seats you can imagine the chaos at the gate as the flight was now oversold. Again more seating changes for us and we were now seated in economy middle aisle instead of Premium Economy. Overall a totally unpleasant experience made more stressful by Air Canada at every stage. I don't need this when I fly and will now take my business elsewhere.


We left 90 mins late so arrived 90 mins late. But what made me angry most was the missing empathy of the unfriendly crew for the passengers who had to wait 1.5 hrs in the dry-air cabin without any offers of water to drink.


Air Canada should take their name off of this disaster of a discount carrier as it will kill their overall reputation. Our first trip was with our 2 year old to Florida. Flight was delayed 7 hours with no information as to why. When we got to Orlando we had to wait an addition 3 hours for our bags. This flight is to Cancun. Was supposed to leave at 10 am finally left at 7.30pm. Again no reasons given. Flight was packed and seats were cramped. I could go on and on about all the negatives but Rouge is a disaster. I have always liked Air Canada but Rouge has killed all the goodwill Air Canada had built up with me over the years.


I politely asked the check in personal at Calgary a basic question about baggage fees and received a very defensive rude response. Customer service does not appear to be much of a priority. Flight attendant was not particularly friendly and had minimal interaction with passengers. I find the overall experience much more efficient on Westjet and they're fleet is newer too.


I do not know how Air Canada can pass off this "Business Class" on their Rouge flight as equal to their normal Business Class accommodation which they offer. Clearly I questioned the Aeroplan representative when told we would fly home on Rouge and was told it is the same as regular Air Canada Business Class although not the pods but with adequate comfort and leg room. To say that the seating was inadequate would be an understatement. We have traveled Air Canada Business Class annually YVR to OGG and have never encountered such sub-standard cramped seating with minimal leg room. My husband and I are tall people this being one of the reasons we choose Business or Executive Class. I was barely able to walk when we finally landed in Vancouver. This type of accommodation can cause a health issue for many people. You charge for Executive Class and provide less than adequate Economy seating. Since 2004 we have travelled to Maui annually and paid the extra Aeroplan points for the comfort of the Business Class. In our estimation we got less than Economy. Most of the Canadians whom we encountered on Maui who had flown Air Canada Rouge Business Class were horrified and the reports we received were of great concern to us. Even though we had been privy to these negative comments we felt that being Air Canada it could not be that unsatisfactory. Therefore based on past experience we embarked upon this flight with open minds. We were quite incorrect it was far worse than anything we could have imagined. This is gross misrepresentation on the part of Aeroplan and Air Canada. If Rouge is the only flight Air Canada is offering between Vancouver and the Hawaiian islands then we will be seeking flights with other airlines in the future. At best it was "Cattle Class" accommodation. I can only imagine the cramped conditions for the people in Economy.


I have some hip/sciatica issues and suffered for days after. Will not fly on Rouge ever again.


I was stuck with a large woman next to me a seat leg directly in front of where my feet needed to go and the leg had an entertainment control box on either side of it in effect requiring me to have no legs as there was nowhere to put my feet. If I had been a 6 foot+ man I would have been miserable. The new leather seats are harder than the old ones and are very uncomfortable. The screen can no longer be angled. The service was the one thing which has not changed it was as dreadful as it has always been. We will after 25 years of flying with AC be looking for a new carrier. The two 9 hour+ flights were pure misery.


Despite written confirmation stating our seat selection my travel companion and I had to sit three rows apart in seats D and F.


Check in at Dusseldorf airport took a long time. Staff is unfriendly and not much service or help at check in. One customer before me had a problem with small overweight handbag. Staff just shouted at him. No window seats available although later in the airplane there were empty seats occupied by staff. Food poor. On my return from Chiang Mai transit was poorly coordinated by Air Berlin. Only by help through Thai Airways was I able to find transit point and catch my flight in time. Air Berlin also forget at first to file my correct passport number - had to return at check in. Flight back horrible - no window seats just small seat in the middle. Not enough space for legs. Seat in front of me failed to work so less space. Staff seemed not to care about this problem. Flight arrived on schedule very slow unloading of the bags. For a budget airline it is pretty expensive. The attitude is arrogant.


I am an AC frequent flyer and will look for alternate carriers if the only option is Rouge. Flight to Tampa on January 18th was a 18.50 departure and we got off the ground at 00.30 on the 19th. Trip home on the 23rd was delayed over 3 hours. Not sure what the issues were but weather was not one of them. I have no problem with one delay but two in a week makes me think that these folks have some issues. Seats also leave something to be desired and Rouge should be renamed Crampjet!


I normally enjoy flying Air Canada even tango is more preferred than other airlines. Air Canada Rouge is the least comfortable airline I've ever been on. I am 5'5" and if I didn't sit up perfectly straight my knees touched the back of the seat in front of me. My boyfriend who is 6"3' was quite a bit larger then the space that he was provided. The poor person in front of us had issues reclining because his knees were in her seat. Air Canada is great as long as there is no rouge tacked on at the end.


Went on Rouge the worst flight ever. Did not tell us we had to download an app to get inflight entertainment until 15 mins in the air so nothing to watch on the 5 hr flight. Packed in like cattle no leg room.


I am 6'4" and could barely get into the seat. The passenger in front of me insisted on reclining his seat back. The AC Rouge website states that the slimline seats provide more room and more comfort. My legs are still swollen from the flight. The only good thing about flight 1892 YYZ to Tampa on January 16 was the inflight cabin attendants. I will never fly Rouge again.


The seats do not recline far enough to rest comfortable the inflight iPad usage is really not conducive to eating in flight and your posture is compromised while viewing a the iPad needs to sit on your tray table thus causing your neck to bend downwards. I watched as passengers tried to eat while positioning their iPad here or there. It was really bothersome. It was not a comfortable flight. We fly to Maui several times a year and this is not my preferred airline for sure - Air Canada Rouge is not what I would choose to fly. I was very disappointed overall.


Fairly new aircraft with everything clean and working as it should. Cabin crew were okay without being anything special. I found the staggered beds to be quite comfortable although if travelling alone it is better to avoid the pairs of seats near the window unless you want to climb over/be climbed over by a stranger. Food was okay but nothing special. Air Canada lounge at Heathrow was nice but the check-in process was poor. The premium desk was far removed from the economy kiosks with poor signage and the Air Canada roving ground staff lady that we dealt with did not help. It was only when we reached the bag drop desk after a long wait that we were told where we should have gone.


While I had entertainment from LA to Toronto my daughter had none for both legs of the trip. I can not imagine in this day and age that an airline offers no entertainment. Food was okay but you must pay for wine on international leg of trip. I think it's either BA or AF from now on.


This itinerary was made tolerable by the fact I was able to upgrade both flights using aeroplan e credits. Very uncomfortable seats on the 319 to LAS and the so called Premium Rouge reminds me of Canadian early 90s on their 737 with the seat next to you not sold. Food was OK both flights but obviously cut rate from mainline J eg less linen. The 767 flight to YYZ was akin to narrow body J mainline in terms of seating. I am not sure what Air Canada was thinking with the IFE what are you supposed to do with that iPod while eating? And they were handed out far too late on the first flight. I did not get through the movie I was watching. If I had to wear a uniform like that to work I would not be doing so proudly! I will avoid Rouge if at all possible in the future.


They should rename it Air Canada Sardine Can. I am only 5 foot 3 inches and my knees were hitting the seat in front of me. I dropped my glasses on the floor and there was no way I could get them and was told by the steward on the plane that there is nothing he could do that I would have to wait until the plane was empty and then I could try to reach and get them and then he said nothing else can be done and my reply was "fly another airline". Going into Cuba I had 3 forms to fill out and they gave them to us as we were starting to land and then told to put our trays up and we could not use the trays to fill out the forms. Very poor service and you are crammed in as I said like sardines.


5 hours late leaving London Heathrow for Montreal. Knew I would miss my connecting flight to Toronto City where I had family waiting for me. Was assured from the aircrew that Air Canada ground crew were aware of the delay and arrangements had been made to fly Toronto passengers out on two flights. All we had to do was contact the AC agents at Montreal. Suffice to say no one was available to help in fact a less helpful bunch of individuals I have yet to meet. After lots of chasing around from one departure gate to another I was eventually put on a flight to Toronto Pearson which resulted in my sister having to dash across Toronto at the last minute. Furthermore it seems my luggage arrived on an earlier flight isn't that a security breach? All in all a very poor service from Air Canada which has resulted in me vowing never to fly with them again going back to Air Transat.


Both flights very good. Clean cabin comfortable seats (always cramped in CRJ) efficient and attractive cabin crew announcements made in Slovenian and pretty good English and German. Water bottle for each passenger even on short flights like these and coffee offered on second flight. Aircraft departed on time boarding was efficient captain kept passengers updated no IFE of course bags arrived very quickly. In LJU nicely stocked Priority Pass lounge and is a nice small airport MUC is an awesome airport to connect through. Would highly recommend this little regional airline and Slovenia is beautiful.


My experience is that the staff on the ground need a better education regarding how to care of passengers. If it comes to a delay and pax have to go to the info desk to change tickets and so on then you really see of how unfriendly and unprepared staff are. The airplanes could be cleaned better and I do also see some room for improvement for the flight staff.


That cost ~30Euros more than the Go Light fare. Suddently as we were waiting for the boarding to start, the airline representatives announced that every person who has the Cheapest fare, can put his baggage in the compartment with no charge. I find no reason to pay extra money and being fooled with this policy. All the other provided services were far above medium, approaching excellence. I will fly again with Aegean but the ticket policy needs serious reconsideration


Both flights were excellent, smooth, cabin staff immaculately dressed and professional. I would use this airline again. Perhaps a free snack like a sandwich or crackers and cheese would enhance the experience.


The ground service is good, and the food is on the good side. On the other hand, most of their planes are starting to show their age and sometimes the seats are really worn out.


Aircraft's were always clean service was fine food above average and quite good compared to other regular European airlines and the staff was always courteous and friendly. There were only couple times out of the last maybe 30 round trips the flight was delayed and that happened summertime when the European skies are congested. I have great respect for this airline and how nicely developed to become one of the best regional airlines of Europe.


Aircraft was very clean and well maintained. Cabin crew were immaculately smartly turned out and friendly. In flight food was good quality. Pretty comfortable seats. No inflight entertainment though.


Although the business class is not up to par with most other airlines, it is far from bad and the service was great - Irish hospitality at its best!


Easy check-in. Quality of meals and wine excellent for short . flights. Attentive staff -although as first two flights only 3 of us out of possible 8 to be expected. Really did run a separate bus on arrival for just 3 business class passengers at ATH and LCA.


Able to fly in and out of Cardiff when other flights were cancelled due to fog. Maybe more expensive than alternatives, but reliable. Preferred airline on the Cardiff-Dublin route.


Went to book luggage in and was grabbed and asked if I wanted to be put on the earlier flight which was good. I had previously paid for a seat upfront but only got row 9 in the reorg which was odd as there were spare seats on the earlier flight. Bad news - loads of planes leaving at that time so really only gained about half an hour but hey not their fault. Usual problem though - people with too much luggage and no idea of how to stow on board. They did weigh some and grab some but I feel they need to monitor this when people get on the plane as some people really are quite selfish and clueless. Also Aer Lingus passengers take forever getting on or off a plane which actually does matter if you have trains and buses to get. However cheaper than Ryanair and quite pleasant.


All flights on time crews were polite and professional. I fly economy everywhere and expect uncomfortable seats (they were) but while I don't like it realize that's the way economy is so if flights are on time I'm satisfied. Aegean even supplied a meal in coach for the ATH-MAD flight which no USA airline does. I would fly again with Aegean and recommend.


You go down. Flight is over. This 20 min flight from Athens to Mykonos on an A320 does what it needs to do get you to your destination.


The crew are always extremely friendly considering it is 06.50am and 20.50 on the return. The service is great and they always smile  welcome everyone on board unlike the other Irish airline. However one major concern from the end of March '15 the 06.50 flight will cease to operate and the first flight of the day to Dublin will be at 09.10 which is useless for those of us going to work in Dublin.


Both flights on time very clean and comfortable Airbus A320/321 planes. Beautiful well- groomed and very nice young cabin crew only hot meals served on both flights full bar service incl very nice Greek wines. Bags delivered within 20 mins. Highly recommended.


Check in with Aegean was a breeze professional and quick. Boarding was efficient and welcomed on board by polite and attentive crew with genuine smiles. Nice to see New Airbus A321 clean outside and spotless interior. Lunch consisted of tasty Greek meatballs with potatoes which was delicious. Greek salad as starter and a nice dessert. Tea and a choice of coffees were available and the usual soft drinks. Cabin crew were very polite and pleasant helpful and offered service with a smile. A Singapore Airlines style service. Return leg ATH-LHR was just as pleasant. Found the whole Aegean experience to be very comfortable with polite attentive crew and good service throughout. Would have no hesitation in using them again.


I have to say I was pretty disappointed. It may be a good service to those who haven't flown other airlines long haul. I found the seats cramped and uncomfortable. The PTV touchscreen was very unresponsive. They went around and gave one measly plastic cup of soft drink and advised those who wanted to "buy" wine for dinner they better do so now. Dinner arrived around an hour later (way too late as on a night flight everyone wants to get some sleep). By the time dinner came everyone had obviously finished their drinks and couldn't get another one with their dinner. The cabin crew didn't look too happy. When dinner was handed out and rubbish collected they disappeared for the rest of the flight. No water nothing. In comparison I flew Delta out and they were miles better complimentary wine with dinner (and a second and third if you wanted it). They came around with free drinks very soon after take off and dinner promptly after that. They served drinks with dinner and were very attentive throughout the rest of the flight handing out refreshments. They were also very friendly. I will not fly Aer Lingus transatlantic anymore when there are much better options. Management really need to look at what the competition are offering charging for things and being scabby on long flights is not really on in this day and age.


There was enough food and it was tasty (2 full meals and snacks and drinks whenever you want). Takeoff and landing were great. Cabin crew was pleasant in general. There were some bad aspects of the flight, such as very slow entertainment system, big delay for more than 3 hours. In general the flight was good except the delay in Vladivostok airport.


The flight from LED to SVO had a delay and although we were told that the connecting flight would wait for us as (because of the re-booking) there would be a large group of SXF passengers on board, it did not. But directly upon entering SVO airport a SU representative would hand out pre-printed new boarding passes and a beverage voucher, so no need to go to a transfer desk. I found that quite professional. The aircraft used were in very good shape and we found seats and legroom far superior to most western airlines. Crews were dressed in very attractive uniforms and were quite fluent in English. Alcoholic drinks and a sandwich (even a pre-ordered vegetarian one for my companion) were offered - basic, but hey, that's the way it is nowadays. Small downpoint: the very interestingly looking in-flight magazine was almost exclusively in Russian language. The transfer in SVO (as well as entering Russia in LED) was quick and smooth (performed by traditionally grumpy staff, though). The sparkling airports in LED and SVO but Berlin's SXF trashy airport to shame. We were quite impressed by SU and would not hesitate to use them again, especially when they offer a decent rate to Asia in their new Premium Economy.


I am fed up with the Aer Lingus bashing on this site. Whilst conceding that I am Irish and could be accused of bias on the number of occasions over the last few years I have flown with Aer Lingus I can truthfully say that the overall service has been outstanding. Flight delays are usually outside the control of the airline. The crews without exception have been warm friendly and totally professional. I have enjoyed flying with Aer Lingus and look forward to doing so again.


Pleasant flight catering could be better. The negative part was the ground staff (at the gate): they changed without asking us the flight by transferring us to the next flight.


The flight was delayed on the way out although it was confirmed that this was due to the airport the plane was leaving to come to Belfast to pick us up and in the end it was only just over an hour due to a speedy turn around by Aer Lingus staff. The aircraft was clean and tidy and not at all tired looking a good job especially given the short turnaround time that staff had. Flight was comfortable with a decent enough level of leg room although the cabin did feel a little hot on both out and inbound flights. The food selection was decent and of a standard a little higher than I would have normally expected although perhaps in the grander scheme of things like most airlines a little pedestrian. The return flight was much the same no problems and nothing to further stress my wife and I while travelling with our toddler for her first time on a plane. Also a few days after landing I contacted Aer Lingus as we seemed to have misplaced a new pair of shoes we had bought in Palma airport for our daughter. Usually some airlines are impossible to deal with after the fact however Aer Lingus were helpful and really gave the impression they went the extra mile to see if they could locate our misplaced shoes.


I have travelled with Aeroflot several times within the past year I have to say that the level of service you get with this airline is inconsistent. Compared to my last trip with them (STR-SVO-LED and back) which was extremely satisfying this time the service is only so-so. For SVO-PEK the cabin crew seemed inexperienced. The crew disappeared immediately after dinner service. The food from SVO is very average and the cleanliness of the toilet was not maintained well during the flight. For the return trip the crew members seemed much more experienced and they delivered a fairly high level of service. The food was also significantly better. Overall I think Aeroflot is improving. However they still have a long way to go. As a passenger your experience with them can vary greatly depending on the crew or the route. But considering the price which was very competitive I must say that what I got for this trip was fair.


Check in was prompt and staff were friendly and bilingual. Never experienced any delays in fact we were actually moved forward from a 6 hour change at EZE to a flight departing 5 hours sooner for no extra charge. Snacks and drinks served in all flights and despite the 737-7 seats being noticeably more cramped and less comfortable than the -800 I'd certainly recommend.


Excellent service. I am a tall guy and Economy Class is usually a nightmare especially on long-haul flights. On my trip to Tokyo the flight attendants noticed that I was struggling to get room for my knees and offered me one of their personal seats which had more legroom and since these seats did not have any entertainment system the crew made sure I was comfortable for giving me extra drinks. (I got a full bottle of wine for free!!) Aeroflot has become an excellent airline and I will be happy to travel with them again.


Seating a bit cramped due to the 3-4-3 configuration. I guess the only complaint is the food which was horrible. Cabin crew helpful and efficient. No alcohol policy on airline due to incidents with drunk passengers. But overall Aeroflot did a good job getting us from a to b via SVO. We would book again with Aeroflot. But a food upgrade would be nice.


The aircraft was a brand new Boeing 737-800 and the 2 by 2 sets in the forward Club Economy very comfortable and done in soft leather. A small snack was served by very friendly cabin staff and all was well until the beverage cart rolled by and we asked for some Malbec wine and were told that Aerolineas do not serve wine on domestic flights! One can imagine my surprise that after paying USD $992 per ticket that the flag carrier of Argentina which grows some of the world's finest wines does not showcase this product onboard-they did not even give us the option to purchase wine on a two hour flight! We will be returning to Buenos Aires on LAN.


Overall impeccable and a pleasure to fly!


It was a very positive experience. Aeroflot has gone through a large modernization programme in the recent years and it was very evident when I travelled with them. Most of their fleet now consists of modern airliners such as the A320 the A330 and the Boeing 777. I flew on their A320 from CPH to SVO. For a short-haul flight the onboard service was extremely good compared to most European airlines. The food consisted of fresh bread cheese beef and a delicious cake and the cabin crew were serving cold and hot drinks throughout the whole flight. The crew was extremely friendly. Since the plane was only half full many of the passengers were lying down across the seats. The cabin crew immediately offered them blankets and pillows to make them more comfortable. This is the first time I have experienced this on a European flight. The transfer at SVO was smooth and easy. The airport has been renovated and now offers an easy access between the terminals without having to go outside the airport. The passport and security check took less than 10 minutes much to my surprise and I was now standing in Terminal D which had a wide selection of restaurants shops as well as free WiFi. The flight to Tokyo was on an A330. The interior felt fresh and new and the seats were very comfortable although for a tall guy such as myself the legroom left much to be desired but that is not the fault of the airline. The cabin crew on this flight were fluent in English and Japanese. Again very friendly people. There was a passenger in front of me who seemed rather anxious about flying and kept calling the crew throughout the whole flight. They never ignored his calls or talked bad to him. They kept smiling and did what they could to make him feel comfortable. The food was again very tasty and the menu offered both Russian and Japanese dishes and despite the rather cramped space I had a very comfortable flight to Tokyo. I have read many negative reviews about Aeroflot and I will not deny that people might have had some bad experiences but my opinion on Aeroflot is that it is a modern airline that offers some of the cheapest tickets in the world while maintaining a high standard in customer service. I have already booked my next flight with Aeroflot and I will continue to fly with them whenever possible.


Departure delayed by 30min and arrival to AEP slightly behind schedule. Plane in good condition (must say that the new livery looks better than the old one). Sandwich and drink offered during flight. Crew fine. AEP is easy to navigate. Luggage (priority tagged as FB Elite) arrived fairly quickly and first on band. Was dreading flying AR but flight was overall fine. Planning to fly them long haul in C class from Spain in May.


Short hop across the Irish Sea. By far a more preferable experience to that offered by Ryanair: no check in queue pleasant staff on-time boarding and departure and arrival into the new Terminal 2 at Dublin airport. Bags also delivered rapidly at both ends. On-board the (brand new) ATR aircraft the seats were comfortable and spacious. A bar and snack service (for cash) was offered. The only slight niggle was the ridiculously long Aer Lingus check in queue on the return home (Sunday evening). 50 minutes from start to finish. They do have a 'late check-in' desk and regularly have to announce flights that are closing and direct people to this desk to avoid missing flights!


Getting there was a bit stressful because the flight connection was too close for comfort and we had to run to make the Athens flight. The crew was rather parochial. They did not speak much English and their manners were not the best. Food was poor but not horrible. Movie choices pretty decent and the actual flights were very smooth. The pilots were quite good judging by the take offs and landings. The price was unbeatable and though this was not stellar service I would choose again if their prices remained low.


It was a last minute booking the price superb and the service excellent - especially for economy class. The food was on par for international flights but I really appreciated the courtesy of the staff. I would not hesitate to fly Aeroflot again.


Ticket purchased at last minute and check in a bit confusing directed to about three different counters but each without a large queue. Flight was comfortable and only a few minutes late arriving in Moscow. No IFE but it was only a little more than a hour long flight. Cabin crew were friendly and responsive and spoke reasonable English. It was like a shuttle flight and perfectly adequate. Leg room was adequate.


Both flights on time comfy seats and friendly cabin crew. No inflight entertainment probably because it was a short flight but a good experience to fly with Aegean.


I flew economy so like any other airlines you get what you pay for as far as cabin space however in all other respects Aeroflot was superior. Cabin crew were professional and polite food was quite good. Entertainment was superb with 100's of great movies and shows to choose from as well as games wifi charging stations and all the works! I travelled with my children 4 and 7 and had no trouble keeping them busy for 12 hours. Children's meals can be pre-ordered and were well thought out although my picky ones didn't eat them. Kids got tons of goodies from the staff. The value was great and I will fly with them again in the future. My only complaint were the tiny and rather dirty bathrooms. Otherwise excellent airline!


Plane was new and clean staff warm and friendly and they served drinks and a sandwich on this 1-hour flight. This airline deserves more than a 3-star ranking in my opinion.


Slightly delayed departure in STR but arrival on time in ATH after short stop in SKG. Great food and good selection of beverages. Departure from ATH was several hours delayed due to striking ground staff. Received vouchers for snacks. Definitively recommended.


Direct flight to Tehran. Economy class. Aircraft A310. Fare was quite good. Check-in fast. Cabin crew showed Iranian hospitality. No individual inflight entertainment but fairly speaking since the flight was at night. One toilet closed for whole trip the other two were not clean and almost out of tissue. Food was enough and fine for me. Many drink options. Flying time was less than 10 hours on my way to Tehran and less than 8 on the way back to Shanghai. Considering all the above I will certainly choose this airline next time for my trip to Tehran.


Excellent customer service and particularly impressed with clear communication and politeness of cabin manager on this flight. A320 seats much more comfortable than the A319s that EI also operate on this route.


From SFO to Dublin - all was good as above except for the meals these were tasteless.


Very good experience overall. Both flights were on-time and comfortable. The planes were very clean and the cabin crews were very friendly and professional. 1) On LED-SVO I put the sandwich in my bag as I was not hungry at that time. The flight attendant who was serving tea/coffee saw I did not have a sandwich on my tray table so she asked me very kindly in English whether I was hungry and why not take a sandwich for snack. 2) On SVO-STR after I walked into the back cabin the flight attendant greeted me and offered to guide me to my seat. 3) The SVO-STR flight (3hrs) included a full lunch with a very generous portion of cold cut salmon and potato salad as the starter and lamb and buckwheat as the main course. The dessert was a granola bar with honey chocolate cherry and apple coating. It was very tasty! Overall from my 4 flights with Aeroflot within two weeks I have to say the level of service is quite good and consistent. I think it is really time to change the stereotype that many of us had for the Russian national carrier for many years!


The A320 was 6 years old the cabin was quite ok inside. Seems like the company's making effort to keep their planes clean. Flight attendants were just doing their job without being extra attentive. Catering included Greek cuisine and was good but not substantial - no meat was offered in the meals fine for vegetarians. Inflight entertainment meant magazines and music no TVs or anything else on that particular aircraft. The flight was on time no issues with the baggage. Overall experience is good would definitely fly again for a reasonable price.


I flew from Puerto Vallarta and had to change planes in Mexico City for flight to Los Angeles. One glitch - my bag was put on a later flight ( about 30 to 40 minutes) along with 20 to 30 other travelers. It was frustrating standing around and wondering until an announcement was finally made.


May 25. A321. Boarding totally messy. Excellent food and drinks. Extremely pleasant staff. Luggage arrived very quickly.


We had no problems with any of the flights. They departed on time and our luggage arrived safely. Check in was super fast. The planes were reasonably modern and staff service OK. Food consisted of a snack box which was adequate for a short haul flight. While the flights were expensive prices were reduced considerably by purchasing discounted tickets before we arrived in Argentina. Given the reviews we were pleasantly surprised with the flights or perhaps we were just lucky. There was certainly nothing wrong with them.


Having to connect at SVO was the only downside to an otherwise comfortable and pleasant trip. Anyone who knows SVO terminal knows that it is overburdened chaotic and in dire need of an overhaul. We made our connecting flight (no thanks to the indifferent Aeroflot ground personnel) only because the aircraft was late arriving in Moscow. That said we still had to run through the terminal. Flights on SU were surprisingly good with comfortable seating choice of well catered meals and cabin attendants who were very professional and friendly. This airline has really upped their game on long haul international flights. In fact I dare say there are equal to if not better than many of their European competitors. And price wise they are way ahead of the game. It's a shame they use SVO as their hub however.


A320 and A321. All flights about 70% full. Clean cabin friendly and nice crew comfortable seats. Food ok just a sandwich and free drinks. Smooth flights and arrivals ahead of schedule.


Economy. Flew on the A330 to and from. Excellent plane. The cabin crew were very helpful and friendly. The meal on the plane going over was excellent it was off their new sky menu. I got the steak it was lovely. It was first class dining in economy class. It was well worth the €17.50 because that included a glass of wine. I would recommend getting this. Unfortunately I couldn't get this meal on the way back sold out. However the meal we got was still lovely. Overall would like to fly with Aer Lingus in the future again. Would recommend them.


Short trip from SAT to MEX and return on Embraer jet. First time on AM and it was a terrific experience crew were efficient aircraft clean and very well maintained. Snack service was tasty with fresh choices and excellent bar service. I will gladly take AM again as my travel plans permit.


We use them whenever we can. The reasons are many but here are some. The crew are very accommodating and always courteous. We enjoy having food to eat. If there is an empty seat after takeoff we were allowed to move. The plane was new.


Boarding on the outward and return was calm and civilised and the ATR aircraft clean and comfy enough for a short hop. Check-in staff and the crew onboard were polite and there was an adequate range of snacks and drinks for purchase onboard. Terminal 2 at Dublin was smart and stylish. The only drawback was the long lines for check in and bag drop on the return flight but there were a large number of people travelling that day - many returning after the Giro.


The price of ticket was 200$-300$ cheaper than the price of a ticket with other airlines. All flights were ok. If not on time either late by a couple of minutes or early by a couple of minutes. IFE great. Staff OK. One of the things I didn't like is the food. It is edible but it is always beef or chicken with a salad or cheese with ham (on all flights) the meals are not diversified. I didn't like the seats. I'm 190cm so it was really uncomfortable for me to sit in this seat for a flight of 9-10hrs but it shouldn't be the same problem for someone shorter. Airport is good. Staff is friendly. Terminal D and E are new and spacious but terminal F is over crowded and there is a lot of stores and not a lot of places to sit. Overall the experience was good. Will take them again and recommend them to someone if price is good.


Cabin crew did a quick run through the cabin with a (paid) drinks cart then duty free cart and promptly disappeared behind the curtain for the rest of the flight. The airline appears to be unsure of its identity although they provide a baggage allowance they are not a full service airline as this flight was over a meal time (dinner) no food or snack service provided but not a LOCO as no food was available for purchase either so we went hungry!


The day we travelled there was a public sector strike which was no fault of the airline. However although they updated their website the day before with a list of delayed and cancelled flights ours did not appear in the list which led me to believe it would run to time. When we checked in they informed me it would run 4 hours late but still allowed us to check in our suitcases. They offered no vouchers or refreshments (which I would have thought for a delay of this length they would have to but maybe strike situations are exempt). We eventually took off 20 minutes later than the new expected departure time. The air crew were so busy talking in loud voices at the front of the cabin we couldn't hear the safety demonstration. It also meant that they did not notice the guy behind us ignoring the instruction to switch off mobile devices as he continued with his. They did however manage to hand out boiled sweets and whizz round with a drinks run which is as much as you could expect on such a short flight. The tickets were expensive considering we booked them 9 months in advance and it was a 25 minute flight.


JFK-MEX on the red eye was completed on an older model 737 with no inflight entertainment (presumably due to the timing of the flight - depart 12.15am arrive 4.40am) but we were served a very nice hot sandwich shortly after takeoff. MEX-JFK return on a brand-new 737 - great plane excellent inflight entertainment and again a nice hot meal. The ZIH-MEX connection was slightly delayed but we were assured that a significant amount of passengers on the flight were connecting to the JFK flight. Sure enough about 18 of us were greeted by an agent upon deplaning in MEX and were escorted as a group to the JFK gate which was in the process of boarding. Excellent service throughout by both ground and cabin crews. Would not hesitate to recommend Aeromexico in the future.


Compared to the competition this is the only option for Greece. Friendly service good hot food at lunch and evening flight with wine seat comfortable aircraft modern clean and on time. Overall very good.


Another great experience with Aegean on a clean and relatively new aircraft with a meal served by polite and caring crew. Although a moving map was displayed throughout the cabin a movie or some other form of entertainment would have been appreciated for this 3-hour flight (I flew Aegean to London before and a movie was shown). Regardless this airline is a pleasure to fly.


Both flights were excellent. Sheremetyevo airport very modern comfortable there was barely any line-up for customs and security screenings. Security was painless compared to the US and Canadian ones. Food was great I asked for an extra meal on both flights and they gave it to me. The offered wine for free in economy class. FA also friendly. The only concern is the delays. When I flew there the delay was 40 min on the way back the washroom broke down in the aircraft so the delay was 4 hours. They gave us meal vouchers so we got free food at SVO.


The service was incredible (actually as usual on Aeroflot long haul flights in business class compared to short haul it is better). Our plane was delayed but we arrived only 7 minutes later than it was proposed). Cabin was originally designed for EgyptAir and it was very good. Entertainment system has a big variety of films and all films can be watched in either Russian or English. In my opinion Aeroflot on long hauls is much better than the majority of other European airlines.


A320 new and clean all leather seats. Only drinks served. All female crew seemed completely disinterested. Airshow available however no position of the aircraft available only the map of the area. Heard good things about A3 service however that was not the experience we had.


Clean and new aircraft FA's could be a little more professional. Nice complete meal. I am used to taking this airline to go to Algeria and it is really improving.


The international flight has the biggest leg room and is very comfortable. No TV's but not a problem - bring your own entertainment. Food is mediocre but drinks are served regularly. Internal flights are good - they new Embraers are great and the new B737's have suitable legroom. The Virgin sourced planes are tight in terms of legroom. The website is great and service when things go wrong is also friendly and good.


Check in at Poltava was OK. It was possible to check in for the connecting flight to Brussels. Flight LED-SVO got a delay of almost 25 minutes. Probably the delay was caused by the used plane (Airbus A330 i.o. A320). It takes more time to board 320 people instead of 120. Plane was clean service on board was OK. Staff very friendly. Due to the delay our transit time was extremely short. We had to run to catch the connecting flight. Connecting flight was on schedule. Plane (Airbus 319) was clean service on board was great. We arrived on time in Brussels and unbelievably our luggage was on board and arrived as well!


Check/baggage drop in Madrid (sub contractor) slow inefficient. Aircraft clean comfortable. Punctuality slight delay on departure arrival on time. Flight attendants efficient friendly and very professional. Greatly improved offerings of food on board at reasonable prices. Baggage delivered speedily on arrival in Dublin. Altogether excellent flight and service. They do however need to watch that they are not let down by ground handling agents.


Check-in was good. Fairly new planes (E190) with IFE even for this short flight of slightly less than 2 hours. Was served a sandwich and something to drink.


The Aircraft was an Airbus 330. The Senior Crew Flight attendant was a very compassionate woman who attended to us and all of those around us with interest and tenacity. The seats we paid $50 extra were extra leg room (perfect) the seat itself for me (I have a 44" waist was tight but tolerable). The food was very good (Lasagne) and the later sandwich (ham and cheese) was also very good and unexpected. Great flight. The return trip on 11/18/2013 Flight EI125 we thought OK now we'll see how it is in comparison. The Male Flight Attendant and also Senior Crew member was great as well. We had the same seats on the opposite side of the cabin. The amenities of even economy class on this Airline are excellent and a great value. The equipment is first class and the crew made me proud to be Irish American.


HAM-SVO on A320 smooth check-In with 2 boarding passes (HAM-SVO and SVO- PVG). C-lounge with basic refreshment. HAM-SVO C class cabin seat and service were excellent. Arrival at SVO new Terminal D quick and easy transit at both passport/security. SVO-PVG departed from Terminal F very long walkway from D to F. Terminal F awful old/dark/busy. Lounge at Terminal F was difficult to find. I was refused entry because I did not have the invitation card. Had to go to transit desk. After entering I noted the lounge was full no seat available. Flight to Shanghai on time with new and clean A330. Seats 2-2-2 not full flat but comfortable to sleep. Good onboard service greeting by purser/crews with good English skill. Foods (3 choices) very tasty. AVOD with 500 programs. Return: quick check-in with 2 boarding passes good spacious lounge. Flight PVG-SVO at 1.30 am. Old/tired B767 seat 2-2-2 narrow and less comfortable than A330 portable IFE with DVD-player same good onboard service. Landed at Terminal F and lesson learned went to transit desk asking for C-Lounge Access card. SVO-HAM A320 left Terminal D on time with best European C Class cabin I have flown. Good products with following minus points: No priority boarding on all legs no priority handling of baggage chaotic handling at SVO Airport.


For a LCC Air Arabia has been a welcome surprise. They offer you 20 kg baggage allowance new airplanes decent seats and a fresh crew. For a price/quality comparison they are better than Air Maroc. But their website is often malfunctioning certain routes are deleted without notice time tables suddenly change and they often leave at ungodly hours. I'm satisfied with this airline and will keep flying them if they keep their standards to the current level.