Good planes seats and food. All on time. Let down only by the crew who though very glamorous were a bit clueless. On both long legs I attempted to get a second drink - all met with nods and smiles - to no avail. The Business lounge in Athens was good.


Cabin crew were attentive and professional. The food was tasteful and drinks distributed 3 times during the flight. Punctual latest aircraft clean.


There was a delay of 1 hour from Crete to Athens however we received a voucher for a free domestic flight.


Flight number AR 2252- 22 August 2012. Embraer 190 aircraft. Arrived at the airport in time for a 9.50am departure. There were many announcements in Spanish but very few in English until English speaking passengers enquired at departure gates. Flight was 1 hour late with no explanation given. Flight itself was fantastic however cabin crew were less than friendly and did not even check our boarding pass to direct us to our assigned seat as we boarded. Inflight "snack" was some sort of carrot cake caramel filled biscuit covered in a white chocolate substance with a caramel sweet.


Onward and return on a Boeing 747 with good comfort on seats. Individual screens. Excellent service and good meals. The pitch was just too little for me and that's why I just give 9 and not 10.


Onward flight was on a Boeing 737-800 with only a 20% load so we had enough space during that 20 mins flight. Service was a cookie and juice which was nice. Return flight was on a ATR 72 aircraft with the same service. Crew was friendly and helpful. Flights and bags where on time. Would fly them again even ticket price is quite high.


During the past the service has been getting better and better. Some irritants during flights such as flight attendants bumping in to your elbows (aisle seats) or waking you up for meals have disappeared. Meals have got better. The old 757 interiors are being renovated. Long flights know offer personal entertainment systems for each person in Economy. All the ticket prices have been reasonable though it is hard to build up miles with Air Astana's Nomad Club. That is one complaint I have with Air Astana. With most airlines I would have gotten free upgrades by now. Many of Air Astana's low fares exclude you from accumulating frequent flier miles. I hope this changes in the future. Overall I say Air Astana is a good carrier to choose nowadays.


The flight between Astana and London both ways wasn't very busy and the planes were very modern and well maintained. It was a pleasure and relaxing to fly with them.


Nice quiet smooth flight with lots of entertainment.


I did not experience any problems. The cabin crew and gate staff seemed okay but the onboard food and drink was a little overpriced. Overall I was quite satisfied with the service delivered by Aer Lingus for my short flight to Dublin and back I would travel with Aer Lingus again.


Direct flight. The airline has improved tremendously in the last 10 years. Now I find it adequate and on par with any of the lower price international carriers. Bring your own entertainment and snacks though.


PEK-SVO in A330-300. New seats comfortable but not lie flat. Cabin was very clean and modern. Staff efficient but not overly friendly - which is to be expected. Head FA did ask me how I should be addressed and stuck to that preference. Food was fair and there was certainly plenty (6 courses). Drink selection good. AVOD was average - not the greatest selection but enough to please. Transfer at SVO was very easy. Lounge at SVO was average - ok food drinks and good wifi. SVO-TXL on an A320. Immaculate condition of plane and the staff/inflight meals were excellent for a 2.5 hour flights. FAs handed out portable players for flight which is great. Very impressive short-haul service. Overall an excellent value for money considering most of the other carriers were charging more for an economy seat.


Both flights on time luggage reached the destination. Clean new Airbus A330 pillow and blanket provided. Inflight entertainment system very good however mine was broken after 4 hours on flight to Havana. Restarting the system helped but then the handset stopped working as well so the system was useless. Cabin crew polite and helpful. Big minus for the food which was awful. Beverages were good although there was no alcohol on this route. Very difficult to understand the "Russian" English during the announcements. My rating of the flights reflects very much the impact of poor food (which is important during the 12 hrs flight) the rest was very good especially the price.


The overall service and meals were beyond expectations for a French airline crews were polite professional and present throughout the cabin. All flights with brand new B773 are pleasant with PTV's and conformable seats. The only flight with B772 was on the MRS-RUN leg and it was a shame because no PTV on this ageing aircraft. However the transit area in Saint Denis La Réunion airport definitely needs to be revamped there is nothing Air Austral can do about it but I hope this will be modernised shortly.


High level of service across the board. No difference between flying on an ATR 72-500 and a B777-300. The crew were well groomed polite and efficient. Great Creole cuisine with a French savoir fare. Hot meals for the main services and good open sandwiches in between. On Demand Entertainment System worked well with plenty of choices. International magazines available. Clean lavatories.


I have travelled to Europe several times and never look forward to it. Booking and check-in no problem staff and service was very good. The addition of a TGV ticket to get me closer to my destination was much appreciated and connection was easy. My only quibble was a limited entertainment selection.


Check-in staff were friendly and speak good English. The B757 used was clean and have a new look about it. The IFE was reasonably good with offerings of some of the latest films. The cabin crew was friendly helpful and attentive. The overnight flight from Almaty to Bangkok took off at around 1 am. About two hours into the flight a full meal was served. Before landing in Bangkok at around 8.45 a.m. no breakfast was served. For a flight like this suggest that two light meals be served – one shortly after take-off and breakfast before landing. Overall it was a pleasant experience flying with Air Astana.


This was the first time that we had flown Air Astana and we were generally pretty impressed. Not quite up to the standard of the top Airlines but worth their 4 star Skytrax status. Outbound the meal was one of the best I've experienced in the air; with multiple courses presented separately and the food options varied and delicious. Inbound was another matter however with tasteless cold fish chicken that was a bit dry and less attractive options. Maybe the Caterer in Astana isn't as good as in London. Service both ways however was excellent with pre take-off drinks offered boiled sweets hot face towels drinks and nuts or canapés and very attentive staff. The seats were pretty comfy and whilst not fully flat (hopefully their Dreamliners on order will have fully flat seats in Business) they still had very decent recline and allowed for some sleep. (we were on a 757 for all sectors so if you get this aircraft type or a 767 on Domestic sectors then you're doing pretty well in Business Class for such a short flight - nothing like the terrible Business Class European Airlines offer on short haul flights). The Etihad Lounge at Heathrow was excellent; and it's very quiet at the time that Air Astana fly as there are no Etihad flights at this time however the Lounge in the Domestic Terminal at Almaty is really an embarrassment (small pokey room no natural light small snack counter charging for everything right down to a cup of tea!). Air Astana hand out tablets in Business Class as there are no seat back TV's. We found that we could hardly hear through the headphones on the way out but this was much better on the way back. The Moving Map however wasn't working on the way back and since the tablets aren't connected to the flight systems at all we had no idea where we were or how long until arrival for the whole flight. (even Economy Class presumably can access this info). Other minor irritations were the same 2 songs played continuously on loop when the aircraft is on the ground and the lovely new anti jet lag ceiling lighting system being inexplicably put through it's paces for the first few hours of the flight jumping between colours every few seconds. Terminal 4 at Heathrow was relatively quiet at the times Air Astana flew which made for a pleasant experience; and I can recommend Terminal 4 Long Stay Parking which is actually just across the main road from the Terminal - no more than 5 minutes in the shuttle bus! Overall we enjoyed our experience with Air Astana perhaps more so than we were expecting and given that they are often keenly priced I would recommend them.


Two of the three sectors were very late at night or early morning and I chose sleep rather than food. It seemed a little strange serving dinner at about 2.00am! It would be better to offer breakfast when flights depart after 11.30 at night. Cabin crew were good and friendly (all seemed to speak good English) and I was allowed to take some items from the dinner menu prior to landing in Bangkok. The Astana - Almaty meal was good and the quantities perfectly adequate. Check in for all flights was quick and easy. I was disappointed that there is no business lounge in Astana for domestic passengers and the lounge in Almaty is one of the worst I have been in for International Business Class. Luggage was relatively quick off the plane especially in Bangkok. The seating was reasonably comfortable and there was adequate leg room on the flights from Moscow to Almaty. From Almaty to Bangkok it is an angled bed which is reasonably comfortable. IFE is very limited but not so important when you only want to sleep on the flight. I had my own entertainment for the Astana Almaty sector. I continue to fly Air Astana because I think that they are probably the best airline in Eurasia and not bad at keeping to their schedules. The flight from Moscow was delayed for about an hour because of a technical problem. We were promptly advised by the crew of nature of the problem and the likely time needed to fix it.


FRU-ALA ALA-TSE and TSE-AUH. The FRU-ALA flight was so short they offer a cabin drinks service on the ground. ALA-TSE we were offered a drink and small snack on the B757 overhead screens played a silent sketch show. TSE-AUH was on an A320. A full cabin service was offered. Entertainment was on overhead screen and amenity packs were provided. One movies and a couple TV shows. Leg room was good on all sectors. Staff all spoke English. But check-in always seemed to be chaotic.


A340's don't have entertainment main cabin TV screens are old. Air hostess hide once they serve you you hardly see them - they disappear. This is poor as people have to go and ask for water etc it becomes a kind of self serve Airline. For the price is good.


Two good flights the first on a Boeing 737-700 departed 10 mins early and arrived 15 mins early. Flight service is efficient and cabin crew friendly. The return flight on an MD-88 old but in good condition quiet and comfortable with a friendly and helpful cabin crew with the flight arriving at Aeroparque (AEP) 10 mins early.


Great staff friendly and helpful employees and easy to navigate Terminal 2 in Mexico City and Terminals D and E/F at Houston Intercontinental Airport.


Every flight I have flown is excellent. My most recent was from Milan Linate to Dublin. Flight was on time and all went smooth with luggage etc. All members of staff were helpful and accommodating. Food was good for aeroplane standard and was reasonably priced for being on a plane. Seats and leg space are excellent for economy class. I am once again flying with Aer Lingus in 2 weeks time to Lisbon from the excellent Dublin airport terminal 2. It is a brand new terminal. A great value airline.


All planes were clean seats were comfortable food delicious and CAs friendly. I was worried about the transfer at the SVO but it went smoothly at both passport control and security. The SVO terminals which I used ie Terminal D (for long flights) and F (inter European flights) were connected and seemed to be walking through miles of duty free shops with little seats. Will try again in economy class as far as business class is concerned I think their product is at the same level of most European big companies such as KLM and SAS and definitely superior to US carriers.


I flew with them from Amsterdam to Moscow and then on to St Petersburg. Flights departed before the scheduled departure time (all flights) and they landed before the scheduled arrival time. Flights were on their very comfortable Airbus A319 and A320's. The legroom was sufficient for someone of my height (I am 1.81 meters) and the inflight service the food was excellent. Hot meals and alcohol were standard. Cabin crew could have been a bit more cheerful (they didn't smile at all) however they were okay in their politeness and they did their job fine. All in all great flights and I would definitely use them again.


Aircraft's always clean stuff friendly and kind. They are a top airline with very good service.


Aegean was quite good: flight attendants were nice food was OK the pilot was good when he explained to us that we would be delayed. The only problem was there wasn't enough room for my bag on the plane so somehow it ended up in security and it took 1/2 hr to find it!


Excellent service and quite comfortable for Economy class. Flight attendants friendly always coming through the cabin with water. Plenty of food provided.


Fast check in at Sydney Airport they use the Qantas Club which was nice. Boarding delayed for 45minutes due to late arriving aircraft. Business Class roomy and seats comfortable not lie flat but very angled. Crew spoke mainly French and some broken English - but they are a French Airline. Food good service attentive and friendly didn't use the inflight entertainment. Overall not a bad product.


Seat is comfortable food is perfect and staff very friendly. In St-Denis lounge we got champagne and apetizers vry nice. Compared to Air France this company is excellent!


I travel internationally and domestically frequently. Based on my experience Air Astana is a cut above the rest. As a person who is afraid of flying it is a pleasure to see the rapid modernization of the fleet. I am 193cm tall and leg room is important for me Air Astana usually offers the most. The inflight entertainment is current and changes frequently. Lastly I have found the cabin crew to be very supportive. there was one occasion where I complained about the temperature of the cabin being too hot and the senior flight attendant had a customer complaint book where she recorded my complaint. A great initiative which I have never experienced on other airlines.


But you should know this: I travel a number of times a year TSE-FRA and am finding more frequent delays with no information given. The last 3 times there were 40 minute-2 hour delays so beware! Quite a lot of confusion at FRA last time when the plane was 90% filled with a single group of Chinese travelling to Urumqi. Don't take a window seat in winter - the a/c isn't up to it and there's an arctic draft every time. Inflight entertainment not much only overhead screens and reruns of candid camera type stuff and one movie repeated on 6 hour flight. Internally in KZ the prices are ridiculously high because they are the only airline which is up to international standards.


Good service. Perfect take off and landings. Air Astana continues to work on their services and airfleet and I continue to see an ongoing positive development of the company. Some destinations are more expensive than others but generally good value for money.


Staff were helpful and friendly. Seats comfortable but there is no onboard entertainment and the plane was old.


No delay at all the flight was nice although no headphones were given. Seats are comfortable for such a small flight 1.45 hrs.


One flight left 30 minutes late yet managed to arrive on time. The others left on time and arrived either on time or early. Newspapers and either breakfast or a light lunch onboard. Very friendly flight crews. No problems at all.


Flight left on time. Aircraft was a Boeing 777-200 in a very good condition. Cabin looked spacious and clean. Seat was ok but sleeping was not easy as it was angled. Moreover the config was 2-3-2 so if sat in the middle and pax next to you are asleep you have to jump over them. AVOD system was reliable. The food was tasty as Aeromexico have started a new collaboration with a group of chefs. There was also an express dining option for those of us who wanted to sleep. The crew were attentive and helpful with high uniform standards. They responded effectively to customer needs and were constantly through the cabin offering drinks and top ups. Two hours before landing breakfast was served. Flight landed in MAD on time. Great flight and exceeded expectations.


Check in was a bit disorganized in Terminal 1 of Madrid. Terminal was very busy due to the summer holidays no sitting at the gate Terminal 1 has very poor services for travellers. Boarding was on time and done in a very organized way. Legroom was reasonable food was very nice and service was outstanding. Cabin crews were very polite and caring. Landing on time. Baggage came with 15 mins delay due to a shortage in transporting vehicles.


Fly regularly on this route - such a great alternative to other low cost airlines. Flight took off from London early and arrived early and same for the return. Cabin crew friendly and attentive throughout the flight. Food for purchase was good value and tasty. I have flown over 20 times with Aer Lingus and never had a bad experience. Assigned seating comfortable seats and great crew - makes flying a breeze.


As a fearful flyer trying to overcome it this was a pair of practice flights for me. Flight attendants could not have been more helpful and supportive especially as they are really busy on short flight. A320s were great and though it was a gusty crosswind day for landings never felt anything but safe and supported. One attendant even provided me with some extra reading material in case I needed it to help distract me and even bought me a drink from the trolley! Was not expecting such above and beyond service. Do airlines realise how much of a good impression caring cabin crew give? Will definitely be flying with this airline again!


NRT-SVO(333) Check-in was smooth. Lounge at NRT (Delta) was comfortable. Cabin was clean. Seat was comfortable. CAs were friendly. Food was very good. it was a nice flight. SVO-IST(321) 1 hour delay. It's not bad. BEG-SVO (320) Check in started 2 hours before the flight. Lounge was good. CAs were friendly. Food was good. SVO-NRT(333) Connection was smooth. Newest 333's seat was very comfortable for sleep. Not sliding down. Cabin was clean. CAs were very friendly. Food was excellent. It was a quite nice flight. Problem was logistics at the airport.


Quick boarding with allocated seating for 45 minute flight in ATR72 to Ngapali Beach. Good safety briefing before time take off and light snack and drink en route. Pleasant FA's smooth flight and great landing over the surf and through the palm trees to this small exRAF WW11 strip on the Bay of Bengal. Luggage is delivered by handcart to the entrance gates-expect to pay 500kyat per piece.


Surprisingly new plane pretty much on time and with very pleasant crews. Also served a good snack gave out towels although flights were only about 45 minutes. Was a bit reticent about using them but very pleasantly surprised.


Everything worked well despite air traffic control strikes in Greece. It was anyway one of the best medium-haul flights. Online-Check-In efficient baggage-drop-off at the counter - no queues. We had to leave Thessalonika before 6pm because of the strikes. Plane arrived late so they really did a good job to turn the plane around in 20 mins. Cabin clean proper looking. Comfortable seating. Great service with a warm meal and a wide choice of beverages. Staff unbelievably friendly and helpful. Arrived on time. Great!


Arrived early at the checkin counter to be told to go away as I was 30 mins early when we did check in there was a queue and things were really slow due to being a terminal. Then because we had excess baggage (which took 20 mins to determine) we had to pay at another counter...20 mins to do that!!!! Then back to checkin counter for another 30 mins delay. All in all after arriving 2.8 hrs before flight departure we got to the departure gate 20 mins before boarding. A complete and utter shambles. Flight though was excellent! Cabin crew were attentive meal good and aircraft/cabin condition clean and modern.


Overall nice experience although the flight is long. On the long haul flight meals are quite good and there are quite a lot of things on the platter. Before landing a snack is served. Sandwiches and beverages are provided during the whole flight. On short haul drinks only are served. Flight attendants are quite efficient but can barely speak English fluently. No individual screens.


The food was great and flight attendants were excellent and friendly. I’ve got a 19 month old so they kept the middle seat for us - free and they kept offering to help and asked if everything was ok. The only drawback is theres no PTV and not much info from cockpit.


I find the experience with new 767 ER relaxing though the flights between Astana and Almaty are always full. The ground staff keep improving. Seems new planes brought a fresh spirit on board. 767 Business Class is great and gives privacy to the customers. Looking forward to flying the Dreamliner. Food is much better than before.


KC 856 21 May. I fly Air Astana very often. I find the experience relaxing though the flights between Istanbul and Almaty are usually full. The leg room is good. I think the mileage program could be improved where you could upgrade using your miles during check-in. The food is usually fresh though could be improved. Inflight entertainment is weak and needs improvement. Overall good value for money.


It was a great experience. Friendly staff and excellent service comfortable seat nice and generous food. AirAstana will be my first choice from now on.


We travel with a young child and the staff have always been very friendly and helpful.


But the price difference compared to other airlines more then made up for it. Foods was ok and the staff were good and if your prepared with a book then this is good value. Because the planes are older there is actually pretty good leg room in Economy. On my return I'd been travelling for 32hrs and they gave me an unexplained upgrade to Business Class. I was finally able to sleep and the service from the crew were great.


Crew professional offering drinks and refills. Hot breakfast on morning flight and full meal on afternoon flight back. I was offered a headset and newspapers. Both flights on time.


BHX-DUB. This was my seventh flight with Aer Lingus and again they didn't disappoint. The cabin crew were excellent very friendly helpful and caring. The aircraft was an A320 and was clean and smart with the seats having good legroom and comfort. The flight was slightly late but the Captain was very informative and gave full route details. I can't comment on the food and beverages as I had none. Overall this flight was very comfortable.


The flights were like chalk and cheese. The early flight from Odessa was on time efficient check in and an adequate breakfast. Seats OK and no in flight entertainment. Cabin crew polite and efficient. Second flight was originally delayed by 90 minutes and then by another 5 hours and another 2 hours after that. Meal voucher was given (inadequate for a reasonable meal given airport prices) but no real apology and explanations in English lacking. Soon after takeoff I moved seats and slept so no comments possible about staff - they seemed not to speak much English. My rating of the flights reflects very much the impact of the delay on the Moscow - Mineralnye Vody sector.


Flights departed and arrived on time. The crew was professional and reasonable friendly. The level of English was more than adequate. The hand held entertainment systems between Bangkok and Moscow were rather dated and substandard for a business class cabin. There was no entertainment on the shorter Moscow - Simferopol sector. From Bangkok to Moscow the cabin was almost full but service standards were maintained. Food was good. From Moscow to Simferopol the cabin the crew served a good meal on the short flight.


You don't normally expect catering on flights of under an hour but there was something on all segments. Arrived in good time at Heho Airport for a flight to Yangon and they automatically put me on to an earlier departure. There is a certain amount of third world amateurism about the boarding process but it all seemed to work.


Manual check-in process with no computers. This airline seems to be the only one to have a lounge in the domestic terminal in Yangon. Air-conditioned and friendly associates offering a cheese croissant. No bathroom inside so that was a drag. People in Lotus class got a private van to the plane which was nice compared to cramming onto a bus. Onboard the flight was pretty good. The front of the plane is much quieter compared to the back. Their inflight magazine was pretty decent and the english grammatically correct. Even on short flights they gave you food. On my YGN-MDY flight which was about 50 minutes they served a full breakfast. Seats were pretty comfortable on par with United A320 first class seats. I don't really see the need for inflight entertainment on such short flights.


Toys were given out to kids before take off. Many passengers had ordered special diets but FA managed to deliver our meals as quick as possible. Always ask if you need a second bread. Hot meal with one choice (beef brisket with rice) and I am amazed how they prepare such a Hong Kong style cuisine! Seats 3x3 not very spacious but good enough for flights less than 4 hours.


I found Aegean's price reasonable and A320 was very comfortable. The crew were happy to help and free meals were included which was nice. Great that Heathrow Terminal 4 is used too. Cannot fault.


Flown old Boeing 757 in business. Old chairs/layout. Plenty of legroom good for sitting and on a short flight less than 2 hours no need to lie down. A full meal was served on this short flight. A very nice vegetarian meal. No entertainment available or offered. No business lounge available on domestic fights.


Flown new Boeing 767 in business. Good new chairs (fully flat nice big touch LCD- screens) and modern interior. Nice choice of entertainment. And much to my surprise a full meal on a flight less than two hours. Good vegetarian meal. Pity they do not have business lounges on domestic flights.


Check-in staff at Delhi and Almaty are very efficient. I had a wonderful experience on 18 April flying from Delhi to Almaty. The flight crew went out of their way to take care of passengers needs.


Return April 4 from Astana to Almaty KC854. Had the pleasure of flying Air Astanas new 767 service between Astana and Almaty. It was the best domestic economy class service I have flown. Each seat has in seat videos with the latest films tv music etc. I had a choice of international newspapers as well as a warm sandwich and drink. As usual the crew were smiling multi lingual and well dressed. The seats had a good tilt.


It may be the case that both are right but for fairness I have to say that in 15 yrs of domestic flights and regional services to/from Brazil and Paraguay I have never experienced more than 30 mins delay and have always received good service in Economy class.


Aeromexico had the lowest walk-up fare and still acceptable connection in Mexico City. Onboard service professional occasionally smiling and frequently offering beverages. T2 Terminal in MEX is comfortable and acceptable eating and other amenities. MEX-JFK a hot meal and beverages incl alcohol and newspapers/magazines. FAs were curt. The only downside to AM is that they are rarely competitive on fares relative to American Airlines CO and US on advance purchases.


It was our first experience on this airline and we were very pleased. The planes were A330-200s and were clean and in good condition. Very good entertainment choices. Food was standard airline fare. I didn't order the upgraded meal because I didn't think it would be any better but from comments that I've heard next time I probably will next time. Flight attendants were friendly.


Nothing bad at all outbound on time departure and arrival flight crew were excellent ordered the "Extra " menu for Euro and it was worth every penny. Flight back you cannot order the extra menu which is a great shame again the flight crew were open friendly and very professional - flight left late and arrived very early. Couldn't fault them at all - spot on. Well done to Aer Lingus.


Friendly staff on board less so on the ground. A330 new efficient with good entertainment on board.


DEL-SVO was late by more than 6 hours and as per the airline rules we should have got a hotel stay. Instead we had to spend the whole 6.5 hours at the IGI T3. Supposed to board an A330-200 which was unfortunately unavailable so we boarded a A330-300 with wide and comfortable seats and on-board entertainment facility! An hour after take off came the drinks. Then the main- course followed by a delicious cake and a cup of tea or coffee. All flights were smooth and flight staff courteous. In all my experience was very good.


5 hrs before long lines online check in was not possible. Flight boarded on time it was a A321 instead of the scheduled A320 due to high volume booking as elite plus we were lucky to be upgraded which was a very pleasant surprise. Welcome drink amenity set and a 2x2 configuration. After take off received a nice hot lunch and a drink but the remaining 2 hours no service quite odd. For business seats for European business good service should be better. DIGI player was good for a 3.5 hr flight.


ATR-72. Decent plane old and tired but as you'd expect from an airline in Burma. There was 1 cabin crew member and the co-pilot. Very pleasant service and a nice cheese croissant for the flight. Completely empty so you could stretch out over two seats which is important for me being 6ft 3.


Flight attendants were somewhat offhand. Reasonable leg room in economy.


Three on time one an hour late and this because a party of VIPs decided to turn up an hour after the scheduled take-off time. All flights satisfactory. Planes in OK condition. Even on short flights we were served refreshments. Nothing computerised and the whole process completed manually. When joining flights outside Yangon (the starting point for most flights) there is 'free' seating. This is because the systems are unable to work out which seats are vacated at each stop.


Very comfortable seats excellent meal clean and new aircraft and in-flight entertainment. Frequent flyer department are sometimes a bit difficult to deal with and I would have liked more in-flight information from the flight deck. Definitely value for money for a direct flight.


Sat in row 4A perhaps too far front as the you cant see the TV screen at all due to the fact it is placed on the Business Class Divider (first 3 rows are business class). Flight well priced and I like the fact that their tickets are changable by paying a small fee. The food was fine but portions were too small. Asked for a second meal which was provided after 5 minutes. The luggage collection landing in Heathrow was too slow and took forever. Despite these small issues Aegean Airlines is an airline that I enjoy flying with and the best choice by far out of Athens.


Excellent onboard service and some of the best airline meals. The flight attendants were nice and professionally handled a medical emergency right after landing.


I try to arrange my trips back to the UK around the direct flights to LHR. I have never experienced a delayed or cancelled flight the staff are well-trained and generally open and friendly and the food is not exceptional but is of a consistently good quality. I usually travel economy class though on the occasions when I have used business class it has been a good experience.


Always a pleasure to travel starting from the convenient way of purchasing the ticket and excellent relation of crew members. I quite often take the domestic flights around two times a month and therefore comfort is crucial for me. In January I travelled to Frankfurt from Astana. As usual right from boarding until landing it was an enjoyable journey.


Buenos Aires-Rio De Janeiro and Montevideo. Domestically I have flown between Buenos Aires and Mendoza Cordoba and Salta. I only have praise for the staff and organisation of this airline. I have encountered polite efficiency from check in staff and air crew the aircraft were clean and I experienced no delay or problems with the flights.


The food was the best I have had on an airline. All flight attendants were cheerful and courteous. The only complaint is that at Dublin airport our boarding passes stated that the gate closed at 10.55 am even though our flight did not leave until 12.40 pm. I do not appreciate being given misleading information like that even if the airline is only doing it to get the slackers to show up on time. I say leave them a couple of times when they are late and they will learn to be on time and not cause the rest of us to show up at the gate only to sit for almost two more hours after already spending two hours going through security and customs! Also the seat cushions on the plane are getting too compressed to have a comfortable trip lasting 9 hours. The seat cushions should be replaced with new ones.


On time departure from Heathrow and early arrival into Cork. Early Departure from Cork and on stand 20 mins early into Heathrow. Clean cabin each way and efficient (if a bit brusque) cabin crew. Had reasonably priced drinks on the way out only with the bar service prompt and fast. We paid extra for row 1 which was worth every penny. The only downside was oversize bags in the cabin along with perhaps half of the plane breaking the one piece of hand baggage rule leading to no space in the overhead bins. On a par price wise with other competitors on the route (once extras are added in) but overall my preferred choice between London and Cork with good legroom pleasant staff and a reserved seat.


Excellent flights in both directions. Cabin crew very professional and attentive. Found the check-in process at JFK terminal 5 with JetBlue staff to be extremely slow. Check-in at Shannon was excellent and very efficient. Clearing USA customs in Shannon saved a lot of time and aggravation that I have experienced coming in from other European countries.


Check-in went smoothly. From JFK-SVO the seats were as comfortable as could be. Flight attendants were friendly the food very good: served drinks dinner tea/coffee drinks breakfast tea/coffee. I felt comfortable asking for additional drinks. Inflight entertainment had a very good selection. Once I arrived in Moscow my bags needed to be collected and checked in again. When I came back to the airport 9 hours later I was surprised to find that check-in was easy with no long lines. Once onboard I was surprised to find the airplane in such good condition. There was no inflight entertainment on a 5.5 hour flight but the crew were friendly. The food was my only real disappointment. I'll definitely be flying Aeroflot in the future.


When flying Economy Aeroflot is very good for short haul flights to EU. When flying Business quality issues arise. Lounges sometimes are packed both in terminals D and F especially in the morning or late in the evening. Secondly onboard quality service is unsustainable: sometimes attendants are nice and helpful sometimes rude and evasive. Aeroflot always forgets about its Business class passengers and priority Boarding especially in terminal F for long haul flights. However the major problem is the home airport of Sheremetyevo. In most cases people are spending an awful long time just to leave the airport area. Queuing in a traffic jam next to the airport for an hour on Saturday night after a 2 week vacation and Business Class experience crosses everything out about the Aeroflot flight. So my recommendation to use Aeroflot would pretty much depend on the route time and class.


Very pleasant flight on time new A320 film with french translation earphone was free. Food hot and excellent. Crew were helpful. Very nice experience.


They did not deliberately increase their prices during the mad panic caused by the bad weather in Europe in the days before Christmas. My original booking to travel London to Athens was with KLM and then I was passed to Air France. Neither of them could organize things properly and after endless problems it took them 4 days to get me only as far as Paris with no hope of leaving for at least a day. Aegean came to my rescue and even though they also took off late they made sure I did not miss my next flight with them to a Greek island. During this 4 day nightmare I had to rebook my domestic flight several times with Aegean and they were very accommodating.


Very good airline clean planes both on time friendly cabin crew. Got a hot meal on the IST-ATH flight but didn´t have time to finish it due to short length of flight stewardess very apologetic. Will definitely fly them again.


The seats were comfortable and the leg room was good. I was able to check in online and then at the airport changed my seat to the emergency exit seats due to the extra leg room with no problems at all. Kuala Lumpur is fantastic and as we head towards George Town we are looking forward to exploring more of Malaysia and of course the return flight with Air Astana.


I flew with my family from Almaty to Delhi and back and we were all very happy with the flights. The crew was nice and attentive departures were on time and we really enjoyed the time onboard.


KC 950 18th February. Air Astana is a very good airline. Staff are friendly and helpful. Because of the demonstrations in Bangkok we had to rebook our flights. Air Astana offered us a free upgrade to Ho Chi Minh City though the ticket was more expensive.


My business class seat was worth paying the extra over economy with the full lay flat seat and lots of room to spread out with a wide side table. Over the time I've been flying Air Astana I have seen them polishing their cabin service and the professionalism and presentation of the staff is of a high standard. Beverage service was very good although the food let the otherwise excellent travel experience down a little the meal was below par for business class. This was in contrast to the trip down to Bangkok and all previous international flights with Air Astana where the food has been very good.


I was surprised at the overall quality of the Aerolineas Argentinas operations : online check-in inflight service from friendly and professional crew and the snacks including the quick Calafate to Ushuaia hop. The radar went down at Ushuaia and AR sent three bus loads of passengers on a four hour bus ride to Rio Grande through a heavy mountain snow. As the buses arrived in Rio Grande the Aerolineas Argentinas flight landed and a completely full flight was airborne for AEP in less than an hour.


Everything was fine - no queue to check in flight was on time decent snack on board and aircraft reasonably new. So nothing special but nothing to complain about either.


Flight slightly delayed but compensated for by being able to check luggage to onward British Airways flight to London. Crew attentive and professional. Cold lunch very average. Easy to get to Terminal 1 using the air train and despite the information on Mexico City Airport website there were plenty of people with more than just hand luggage - they do check your e-ticket though (didn't need boarding card).


A321 almost 15 years old but clean and comfortable with excellent leather seats and adjustable head-rest. Ground service was competent and speedy and cabin crew were friendly professional and well groomed engaging with passengers. There is a newly updated menu with drinks and snacks available to purchase. I was disappointed to see that there is a now a more limited selection than previous versions of the menu but prices are still keen and quality is very good. All in all vastly superior to Ryanair when flying from Ireland to Belgium.


I have been positively surprised. Pretty new A330-202 good entertainment good food. The only weak point was the readiness of the staff in Dublin to solve a problem with ESTA Visa. Fortunately I was able to find a helpful person at Aer Lingus at the end.


Flight was delayed by more than 30 minutes with no explanations or apologies. Sat on the tarmac for some time. A light snack was served and included drinks. Seat was reasonable comfortable and luggage came quickly enough. Didn't hear any English from the cabin staff. No inflight entertainment but only a short flight.


The aircraft's are new with rear entertainment in each seat. Food is excellent on the JFK to Moscow flight but down hill from Moscow to Delhi. Service on Aeroflot on all segments is very slow after meal service for food trays to be picked up but good rounds of drinks are provided along side coffee and tea after the meal service.


Club was neat, comfortable, offered two cocktails and pre-flight snacks including a corn bisque which was quite good. Boarding the plane was quick and soon enough we were airborne. The A332 is roomy but the seats in business were tight and at times a bit uncomfortable. Without an air control, the temp got really sweaty and hot. Sleeping was rough! Food was sufficient but there was no prior cocktail service. Nothing was offered. After asking, the FA was cordial and served us the drinks of choice. Service was professional and exceptionally quick. Flight was safe and upon arriving on route to Rhodes, the lounge in Germany was a great place to get a rest and some complimentary breakfast, the lounge was better than AA's admiral's club at JFK. Dependable but nothing special for a business class service. Would rather fly American Business.


The seats were more comfy and planes were clean and tidy. The staff were nice and friendly. The food was extremely nice although you do not get a choice. All this was complimentary.


Keep up the excellent service.


Crew very friendly and efficient. Food fine - greek oriented cuisine with complementary drinks. Seats comfortable reasonable legroom. As we had young children check in staff put priority labels on our bags for us. My only minor complaints would be at Heathrow they have just 3 or so desks and only open these a couple of hours or so before departure so you have to queue up to check the bags in - web check in is not that straightforward - I was unable to check us all in together but had to do it as 4 separate check ins. Also unable to purchase a ticket online for my son as he was 1yr old at time of booking but 2yrs old when flying and their website could not handle that. Otherwise a very pleasant start and finish to our holiday.


Aegean have a modern fleet of mostly A320s. The flight was short but efficient. Seats comfortable. Business lounge in Athens is small but has a great variety of food.


Staff were friendly and helpful. Lack of business lounge in ALA a major minus. Food average. All in all fair service as it should be noted that this is half the price of BA.


Although it was a New year vacation period with heavy passenger load all services - starting with tickets sales to luggage delivery were efficient and precise. On our way back we flew a brand new Boeing-767 and it was the best plane I have taken so far. We had to stay in Almaty for a night because of the weather conditions and "Air Astana" provided us with great rooms in a downtown hotel and round trip transfer. Staff were polite professional and competitive.


Surprised reading other reviews or lucky. Price for internal flights quite high.


A330 found it comfortable and in flight services good. I would comment positively on the check in at Dublin handled quickly and with the US pre-clearance it saved massively on the US side landing in a domestic terminal. On return found the Aer Lingus ground staff in JFK friendly and efficient. Overnight flight to Dublin was quite and comfortable.


Very new A320 aircraft with lots of leg room. FA's speak good English are friendly and generally very attentive. For this price I can only recommend Aeroflot on European short distance flights. Be aware though that things are different on long haul.


Boarding a little late also on both flights and arrival also late (15 min). During the flights all on 320 aircraft's they are comfortable but nothing special 32'' seat pitch. No IFE for nearly 5 hour travel time. Food decent and good quality. Flight attendants not friendly but polite do their job. They also offer drinks several time during the flight. Recommended for European travel to/from Russia.


Service is top notch, so are the food and drink. The seats are comfortable and have a massage function included. The way they are placed gives you loads of privacy. Way better than Lufthansa, KLM etc.


Good entertainment selection for the long flight, good food for airline food.


Boarding was nice and fast, we were welcomed when entering the aircraft. Flight crew informed about flight and cabin crew did a nice job. I got one coffee and a glass of water with a nice muesli bar. You can choose between salty and sweet, all of this is for free. Baggage at Berlin Tegel was fast and we arrived on time. Return flight was the same only the plane was a Bombardier propeler plane, which I like because seating is 2-2 and you can see more. Crew was fine again and this time I choosed salty and got a bag of prezzels. Since this was a small plane, we were bused to gate, but it was fast again. Air Berlin is a good airline and I booked again CGN-TXL-CGN with them.


Nice clean A320 polite and smiling crew. Service consisted of nice hot dish (unusual these days for short haul) and dessert Just one round of drinks (wine and beers available free of charge) but those who asked were served a second one with a smile. Crew perhaps a bit too tolerant with passengers who did not respect the seat belt sign during taxiing. .


Only contracted lounge in ATH if you are flying extra-Schengen. Unacceptable for the largest carrier in Greece since two of the most popular destinations are extra-Schengen: London and Larnaca. Some of the flight attendants have the nasty habit of ignoring passengers and thereby forgetting to bring drinks or meals to some. Hidden charges - this is not a no- frills airline yet you get charged for booking your flight online (10 EUR) there is no way around this fee as if you buy it over the phone you pay as well if you buy at their ticket desk as well.


The price was fair flight was pleasant staff polite cabin clean the food very average as usual!


The seat comfort was the best I have ever experienced in Economy and the leg room was significantly more spacious than in other economy cabins. Both flights were on time and despite very full flights the service was very efficient and pleasant.


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The flight is only an hour long so I wasn't expecting food the snack provided was decent. Used the web check-in so airports were a breeze. The staff and cabin crew was friendly and energetic. However they still have punctuality issues: both my flights were 30 minutes late and screens at the airport showed that many of their flights were delayed too.


Saw today they've increased from 3 to 4 flights a day so I presume they're doing well. They are in direct competition now with FlyBe who used to have this route to themselves and competition can only be a good thing IMHO. AE flight times are very similar to BE although we left before them twice even though their departure time was first. I think that reflects the increased pressure Flybe have on their turnaround times. The service is better on AE even though you still have to pay for food and drink the planes are better (A319s) and were immaculate. Only had hand luggage so can't comment on airport check-in. I did mine using their phone app which worked perfectly. The only niggle is their charging to book seats in the first 5 rows I find it a bit money-grasping. Will definitely continue to use them on this route as long as the price and service continue in the same vein.


Paid extra for front seats Row 3 on way out and row 1 on way back for quick exit and was worth it. Also less hassle and pressure than Ryanair on same route and times. Tickets were only marginally dearer and not enough to make me join the rush for a seat on FR. Flight was on time in both directions even with de-icing procedures. Ground and flight staff were both excellent but sometimes I wish they would enforce the cabin baggage regulations - even a little bit.


Pleasantly surprised. 200€ cheaper than everyone else. New clean A330 aircraft with good IFE for long-haul flights. Good food. Language skills and friendliness of staff fair. Last leg back home to IST was with an old IL96. All in all would definitely fly them again.


Free magazines during boarding. Free soft drinks and a sandwich. The staff on board were very friendly and attentive. I can recommend Air Berlin.


The online check-in worked without problems and really fast. On the airport you could choose between a few magazines and newspapers you were able to take on the flight (no fee). The flight itself was on time and the staff was very friendly. Even on that short flight (around 50mins) we got offered a drink and a snack (Lindt chocolate or crisps). At leaving the airplane we got Air Berlin chocolate- hearts. The flight back was excellent too. The online check-in worked and the flight was perfectly on time. Very friendly staff and good service again. The flight attendant accidentally spilled a drop of coffee because of turbulence. She gave me two more chocolates as excuse which I found very kind. At all I can say that Air Berlin is a very good airline especially for German and European flights. Also the value for money is very good. I would definitely recommend Air Berlin.


Let's not mention TXL airport though. The rotten airport (including the Air France Business Lounge gates and boarding area) is a disgrace which I will not blame Air Berlin for. However once I boarded the plane the service was so amazing - like in good old times. I got greeted by my name. Blankets slippers amenity kits are individually brought to you with a smile. The new flat seat feels more like a private cabin than a seat - much better than Lufthansa's new Business Class or AA's new one that I used recently too. The food and bar service was like in a restaurant - including a special dish of the day that was not on the menu. Last not least: The flight attendants were tremendously kind and attentive.


Both flights very nice new aircraft on time decent food (hot meal) with entertainment and this on a 2.5 hour flight.


personally I am not using those services. I prefer the traditional check-in line which was convenient and not crowded. The service was nice the crew was friendly but when I asked for a newspaper the flight attendant took a note of my seat; but she never brought me the newspaper (may be they run out of newspapers because they had lot of people in business class). In the returned flight the flight attendant noticed my seat and then she brought the newspaper to me. There was no IFF but on overhead screen you could see the map of the flight and flight information. Food was nice with selection of wine or beer. Both flights on time and about 60% full. On the return flight they had time for duty free trolley.


The whole experience was very enjoyable and comfortable. The cabin crew were very pleasant and helpful and the service was excellent. The food was particularly enjoyable and I was able to relax and enjoy the trip back to Almaty after a hectic week in KL.


Went out coach and came back Business. The equivalent BA flight (coach both ways) would have been an extra £600 for the dates I wanted. The other thing was the convenience of using LGW instead of the awful LHR T5. Had a very early and quiet departure from LGW. Boarding was nearly on time and quite smooth. The food on board was appalling. It seems that if you pre- order meals you get far better quality. Maybe that should be made clear on the booking website. I needed to take some medication towards the end of the flight and asked the crew for a glass of water. It was provided in a very flimsy plastic 'glass'. Return leg in Business was on the evening redeye. Check-in was fine. Lounge was ok. Once the flight was called and I went to gate we still had another 30 mins wait. Business class seats had a huge control panel but no documentation on how to operate them. Trial and error eventually got the seat flat. The food was poor for business class. The white wine and fizz were excellent but the Italian red with the steak was disgusting. Breakfast was poor for business class. I would have expected an attempt at a cooked breakfast. But maybe that's why it was so much cheaper than BA.


Efficient check-in with added bonus of fast track security in Dublin. Good lounge experience particularly in Dublin. Recaro seats very comfortable. Food quality very good and quality wines served. Staff attentive without being intrusive. A very comfortable way to cross the Atlantic.


PEK-SVO and SVO-PEK flights on A330-200 and A330-300. SVO- BCN-SVO on A321. Staff spoke good English food was tasty and served with good china. Amenity bags given out on all legs including European flights. Drinks are good. A330 seats are not full flat but managed to sleep on both legs. A321 seats are real business class seats not economy seat with empty middle seats. AVOD pretty good plenty in English. Business lounge at SVO Terminal F is new but Terminal E is in pretty old - could not find a seat. Lounge food and drink limited. Transit at SVO was not as bas as expected. Issuing business lounge at transit desk can be pain as you need this access card to get into lounge but you can only get the access card through transit desk. No priority boarding on all legs. I will definitely fly Aeroflot again if they keep the standard.


Plane from Moscow to Tokyo was brand new. Very good and extensive entertainment program with many choices. Tickets were cheap. Stewardess was nice and the food was good. The big downside however is Moscow Airport. Other shops close early and the prices are very expensive the staff seems a bit careless. Just doesn't manage to keep up with bigger airports.


g. CDG France). Manual Check-in is a little slow. Meal is very good even for economy class. The staff attitude and friendliness is impressive. And the flight is very comfortable.


Food average and crew professional.


There are a lot of modern new air planes that are being added continuously to Air Astana. The service is much more pleasant and more active inside the plane because the crew are very young comparing to KLM British Airways Lufthansa. The food is comparatively much better than other international airlines. In some planes they have some seats that are very unusual but comfortable you can sleep on them very easy and comfortable. On the international flight prices they are very reasonable. I'm definitely recommending use Air Astana.


Almaty - Beijing. Thoroughly professional service good food! Great entertainment on iPad excellent on board staff simple check in procedure. Lacks lounge in Almaty.


I booked this flight with pretty low expectations. The flight was 90 minutes late. However this flight was better than expected. A340s used on this route are old. However the seats were comfortable and leg room acceptable. The complimentary light meal coffee and juice were tasty and appreciated. The cabin crew's English was quite good - some of the crew were young and friendly while there were a couple of more experienced and more gruff senior crew who shouted orders. All PAs are given in Spanish first then English. It was very hard to understand the English notices as the English spoken was heavily accented. There are no personal TVs and on this three hour sector no movies were shown - just the route map on the main screens. Their service is significantly lower quality than their main competitor LAN but they are also significantly cheaper. I think it would be less comfortable to fly the much longer AKL-EZE sector on this airline but for AKL-SYD they were fine.


B747-400 used were really old no personal screens in the seatbacks only small ceiling screens. Furthermore on MAD-BUE flight the inflight entertainment system gave up working shortly after the safety movie so no movie or Airshow at all. Meal/drink service was absolutely minimal no drinks at all during both 12h night flights. Cabin announcements unmotivated and in bad English. The old fashioned seats were very comfortable. great legrooom and recline. Bring your own food drinks and entertainment don't expect anything special from the cabin crew but enjoy the comfy seats which are much better than those ultra-thin seats which most leading carriers offer today.


Great price lovely comfortable planes on time and very efficient boarding (probably helped that the plane was only 2/3rd full). Only drawback although not necessarily the airlines fault is the horrible small dingy and dirty departure gate they use at Gatwick South terminal.


On time comfortable pleasant crew good food and excellent value for money. I usually fly Ryanair from Shannon - who possess none of the above qualities - except blowing trumpets on arrival. For me to use Aer Lingus to travel to Spain means an extra 60 mile road trip which I am happy to take.


Both legs slightly delayed planes reasonably well kept and seats are comfortable with average pitch and recline. Limited choice of movies and TVs on the seat back AVOD IFE. Food was ok. 2 meals but no mid-flight snack for the 10hr flight. Plenty of water runs. Crew pleasant enough.


Flight was rebooked to an early morning flight which was not as planed. Checked in online with no problem. Staff was nice and as soon we were airborne service began. The cabin had a nice smell of fresh coffee and fresh baked roll for breakfast. Soon I was served a cup of hot coffee one glass of apple juice and a hot saltbread roll. All was tasty and the crew was very nice on a one hour flight. Cockpit informed about flight. Baggage took some while because Tegel Airport is way to small but this is not Air Berlins fault. Better than Germanwings since service is free of charge.


We were very pleasantly surprised by the high standard of service and attention given by the cabin crew on all sectors. The aircraft was reassuringly up to date and instead of built in entertainment system had iPad movies/TV at least in Business Class which anyway give a much better picture (and the choice of music is excellent too!). Quality of onboard food out of Almaty was a bit iffy however understood when one takes into account one is in Central Asia. This airline is a little gem and excellent value for money.


I have been flying Air Astana regularly for nearly 10 years. I think that they are the best airline in the Russian speaking world. My flights left and landed almost on time although we sat in the plane for an extended period of time in Ho Chi Min city and were not allowed off it. The food was good included the shortish flights between Almaty and Astana. The entertainment on the two long haul sectors was a bit limited. Cabin crew spoke quite good English - even on the internal sectors. Seats and legroom quite comfortable though the seats do not go horizontal on the long sectors. They provide good to reasonable value for money.


Not many flights between Paraguay and Argentina and this one went into the city airport Aeroparque saving a lot of time.


There was only one check-in agent for the entire flight. Venice Marco Polo airport is a nightmare to depart from as there are very few security desks and lots of flights. Queue for security was appalling and stretched out of the departure building! I stood in line for almost 2 hours and saw several flights between different groups of passengers from various countries. Small children and elderly people were very upset. As I stood in line my name was called for final boarding. I only just made it to the gate and saw that 3 other passengers were denied boarding. I was bussed out to the flight alone on a transfer bus. Flight was pretty full and departure delayed 45 mins - not the fault of Aer Lingus though. The seats were fine if cramped. Tea and a snack had to be paid for. The crew were very nice and worked hard. I am a QANTAS frequent flyer and opted for the Aer Lingus flight to gain some more points. I booked a Y class seat and yet have not been awarded any points at all by Qantas who blame Aer Lingus who in turn blame Qantas! The fare was not the cheapest as some rivals offered cheaper deals with a stop-over. I would use Aer Lingus again as I like their friendly staff. I feel that the check-in procedure at Venice needs to be examined and Aer Lingus ought to exert some pressure on the airport to improve the squalid experience in the airport.


Both flights were on time and the service was excellent. Cabin crew very good particularly on return flight. Cabins were clean and tidy and Aer Lingus seems to have tightened up on the practice of allowing oversize baggage into the cabin. I had booked well in advance so price was quite reasonable. My usual gripe is with Cork Airport arrivals where the air bridges remain redundant and passengers have to brave the elements and 3 flights of stairs to get inside the airport building.


767-300ER 45 mins delayed departure and arrival twice. Seating was ok personnel somewhat friendly only small central screen with Russian movie as inflight entertainment good food with drink rounds no rounds in between. Old style experience. Good price.


TLV-SVO on time excellent ground service quick check-in. Aircraft a little bit old but well kept no entertainment but very nice and good service. SVO-PEK on time good transit arrangements A330-300 - new aircraft good service and meals. PEK- SVO on time B767 - again good service and meals. SVO-TLV - a long walk from arrival terminal to departure terminal very comfortable waiting area A330-300 - brand new aircraft good entertainment and very good crew service.


Attitude of AB ground-staff in DUS remains problematic. They are grumpy and arrogant. Crew on board okay. Very punctual and swift performance. Price (396 euro RTN for 4) included snack drink chocolate and 23 kg luggage. The only problem with AB is reliability. They cancelled the last two flights out of Berlin so we had to leave almost three hours earlier. Had a similar experience last year. On the other hand: definitely preferred AB above Germanwings because of constant strike risk.


The new aircraft in rather good condition although seats are very used in economy class. Sensible costs good service on board friendly crew and tasty meal. The traveler mini-bag was given consisted of toothbrush toothpaste a bandage for sleeping and a pair of socks. On-board entertainment was rather good also pillows for more comfort were provided by default. These airlines will be my choice for future trips to KZ.


Meals tasted good. Staff Service excellent both inside and outside the flight. Staff in transfer lounge nice and helpful. Before my return trip from SVO-HKG I had a flight from Riga to SVO with Aeroflot. When I arrived at ALA for transfer the staff of Air Astana suspected and asked if I had any checked luggage. I said I had and Aeroflot had already transferred it to Air Astana as they told me so. He said my luggage was not with the flight according to their record. He also went out to see if my luggage was at claim lounge. He couldn't find mine so took me to report lost baggage. 15 mins after reporting the loss I was waiting for my next flight in departure lounge. My luggage was found at SVO airport. Staff in transfer lounge were professional and helpful.


Excellent service very friendly staff. Even got a snack in a handy plastic bag to reuse at security next time - nice idea. On return from Montevideo arrived to check in and was offered a seat on a flight leaving one hour earlier. So great experience. Only negative was very complicated booking process. Booked online but then had to call the office here in France to make payment. Not possible either online or through Buenos Aires call centre. Very strange.


The seat is very comfortable Recarro sport-type does not go fully flat but is very nice in all other conformations. Even though Aer Lingus doesn't match up with the fabulous seating/bedding of major liners they exceed the US carriers in other ways. We saved about $1500 versus those carriers and I felt it was a fine bargain. I'd fly them again for sure.


The flight lasted only 2 hours. The cabin was ok it was clean. The seat comfort was ok but not excellent. The staff service was excellent. The food was ok and the sky shop had a great selection. The inflight entertainment was ok but a bit boring.


First time with Aeroflot was a pleasant surprise. No trouble at all and a very professional service. Vegetarian meal had been ordered and was delivered without having to ask for it. On one leg the food was a disaster but on the return flight it was really good. Nice selection of games music and movies. Transfer at SVO very smooth nice connected terminals. Our cabin baggage was never measured even though its size was obviously very close to the limit.


New Airbus from Moscow to Tokyo food above average and entertainment system quite satisfying. Aeroflot has very strict rules when it comes to the baggage weight and size limits so try to have that in mind when travelling. They measure your bags and they will charge for every additional kilo or cm.


My flight from Zurich-Dusseldorf-Miami return in Business class was one of the most pleasurable flying experiences I have had. The planes were clean. The crews were efficient and kind. The food was plentiful and incredibly good. The seats are extremely comfortable. The entertainment is the best in the air. Overall Air Berlin is much better than KLM Air France British etc.


On time flights with very friendly check in staff and cabin crew. I will use this company again.


Consistent friendly service and generally very punctual. Last flight Almaty to Atyrau business class. Boarding always a mess but once on board great service. Occasionally poor attention to regulations with people on mobile phones while taking off and landing but generally getting better.


The snack and beverage services were nice too. There was a delay in the departure from Bariloche to Buenos Aires which seems to be usual in Aerolineas Argentinas. It is said that many passengers choose some other airlines instead of Aerolineas because of the habitual delays. I hope it will become more efficient and competitive in time.


Staff pleasant and polite. Food edible if you are hungry. A good budget airline seats in good condition and comfortable. Only downside would be no in flight entertainment. It wouldn't kill them to put on a movie especially during school holidays.


A very warm welcome from the Irish crew members upon boarding the aircraft. Soon after takeoff we were served beverage service and then our main dinner course of which was up to high standards. The main course consisted of chicken or beef. A very tasty meal. The crew members were all welcoming and served the passengers with full courtesy and friendliness. I have to say the crew always work hard on these flights and are a pleasure to have on board. I definitely will be flying with them in the near future.


New A320 fine leg space attentive cabin crew with decent English skills light meal. Moscow-Bangkok economy. New A330 excellent leg space good cabin crew fine meals individual screens with decent selection of movies. On the return from Hong Kong to Moscow the B767 was visibly old and needed refurbishment it lacked individual entertainment systems.


Dash 8/A330-200. Air Berlin has a good product in Economy Class. Good IFE for Long haul flights. Seat Comfort and Pitch are acceptable. AB seems to hire a rather mature Cabin Crew. This translates in a professional cabin service which is not always friendly per se. Main issue is the provision of refreshments on the IC flights. Two meals are provided;1 warm meal two hours into the flight and the second cold (and small) approximately 60 min before landing. This was the same for in/outbound. This means no refreshments or snacks for approximately 6-8hours!! So BYO! In addition make sure you select a low row number 1-35 rows in the back of the aircraft cannot select meals and get whatever is left. Meals are rather poor in quantity and quality. Note that AB is a semi-LCC though with mostly regular fares. This could explain the poor Food and Beverage service. Flights were all remarkably on time.


Have flown with this carrier on a number of occasions in recent times on both short and long haul flights. Have found them to provide a very good level of service on all occasions. This flight was short duration with no in flight entertainment and provision of only a light refreshment. Seats satisfactory for short haul only and legroom tight in comparison to long haul aircraft. Unable to be seated together despite early booking for group of 6. However given the short flight any inconveniences were minor - no complaints. Long haul evaluation just below level of Etihad/Emirates/V Aust. Have used and will happily continue to use and recommend this carrier.


return. Service was pleasant and efficient. Very polite and professional staff onboard. Food was good but could have been a little better.


We flew with a large group of small children. Airport staff were helpful with check-in and we were allowed to board first. Cabin staff were very helpful and friendly and dealt well with our kids (handed out children's packs on the way out for example.) Food was good quality and there were films showing throughout the plane (no individual at-seat screens in economy though). A pleasant experience overall!


Food and drinks were reasonable. Cabin interior was clean. On return the aircraft was MD80 legroom reasonable but as no entertainment service on this 3 hour flight.


Both trips take about 11 hours and the experience was good. The seat is confortable though it is not a flat bed and the food was good. The plane was a rather old B747.


No inflight entertainment just a snack and drinks service and good legroom which Aerolineas have on the A340. Friendly and engaging crew. Overall a good flight and very cheap ticket.


Staff were efficient and friendly enough. The food was fine leg room pretty good. Buenos Aires to Auckland after dinner the lights go off and you do not see the staff often after that but water was left out on the tray. TVs only in the centre aisle but audio was in English. Blankets and pillows on the seat. The plane had been around for years though. A negative is at the boarding lounge gate you handheld baggage is searched and they took all my wife's makeup and threw it away they should have provided plastic bags because it needed to be in an individual bag and she was very upset about this.


1.13. However Aer Lingus took the strain they organised overnight stay in a hotel and booked us onto the next flight the next day. Staff were excellent and could have not done more for us in a difficult situation.


I have travelled a lot with Aer Lingus and it seems they have moved away from the very low cost type of airline back to what they were. Was seated in row 2D adequate space (I'm 6ft 1). Crew very good as always and its nice to see the mature crew menders on board. I do have one gripe - Aer Lingus have a fantastic Deli/Pay Menu its a pity they never have any of the stock this is my 8th time since July with Aer Lingus where the stocks run out by the time the trolley hits row 2. I complained to the senior cabin crew member - she said agreed - that its always happening to them. Would still use them again no problem.


My second long haul flight with Air-Berlin and as before can't understand the bad comments on this forum. No worse or better than most other European airlines. A330 aircraft on both legs. Flights bang on time great IFE with lots of choices good quality screen and an OK price. Seat is also as comfortable (or non- comfortable) as on other European airlines such as Lufthansa and KLM. On the negative side: both Berlin Tegel and Abu-Dhabi airports are horrible - both outdated too small and boarding was a nightmare on both. That is not an Air-Berlin problem or fault. What is however Air Berlin's fault is the stupidity in the way we boarded in Tegel buses taking us to the aircraft and passengers boarding an A330 from both the front and rear gates without taking into account seat numbers. Result was dozens of people trying to go past each other in opposite directions in the middle of the aircraft - the most brainless way to board such a large aircraft that I have ever experienced. Other than that nothing to shout or not shout about and will use them again.


Very friendly crew on both flights including regular updates on flight status. Compared to Germanwings all passengers still get free drinks (2 rounds alcoholic beverages are not included) a rather tasty sandwich and then some chocolate later. Space is also ok. So while the service has declined over the years (no more free magazines) Air Berlin still offers better service than most other charter carriers plus the friendly staff made both flights very enjoyable. The only thing I would criticise is that although they show even a movie on this flight you need to purchase headsets which in the end nobody did (yes they are only 3 Euro but giving those out for free would be nice).


The cabin crew were friendly and helpful without being overbearing. The spacing between the rows of seats was very large the seats reclined quite far back. Even though there were no indivdual tv screens for each seat we were each given ipads preloaded with movies which was a brilliant idea. You didn't have a huge choice of movies but most of the recent blockbuster releases were there along with some international movies. Overall it was a very pleasant flight and I would definitely choose to fly with Air Astana again.


A Western standard experience including attentive and friendly cabin crew and excellent food. On time departure and arrival. This short trip was a relaxing moment in a busy day plus got some work done in the spacious seat. The seat armrest was broken though so hopefully a repair was due just after this flight.


Air Astana is the best airline in Kazakhstan in terms of comfort and service. Luckily I have not had major delays and those which I had were usually weather related. Flight attendants were friendly and professional good aircraft's better legroom choice of food and entertainment helpful customer service. Overall very good progress in the last 5-7 years and dramatically improved flying experience if compared with its predecessor airlines just around 10 years ago.


It was smooth no delays. 757 of Air Astana’s fleet has good business class with quite comfortable seats - almost flat. Good food and service. Inflight entertainment is ok they provide Ipads which is quite convenient.


Plane was delayed by five hours after we'd checked in with pretty much no explanation (except that the incoming plane from Sydney was delayed but again no explanation why). We were travelling with two young children so the delays were a bit difficult. Legroom was pretty much as I remember other airlines in economy class. The lack of decent entertainment was a pain (only the old monitors up in the aisles where you had to crane your neck to see) but the kids ended up falling asleep anyway. And the movie they played was in Spanish. Dinner was acceptable. Kids had a kids meal as requested. It was disappointing there was no beverage service during the night for those who were awake. I went hunting for a drink of water hoping they'd give me a bottle to tide me over but no just a cup. Having said all that the staff were reasonably friendly and the fare was much cheaper. It saved us around $1200 as a family. So if you don't mind no-frills it's not a bad choice. The domestic leg from Buenos Aires to Lima was on time and efficient.


Did exactly what was required (LHR-ORK-LHR) affordable smilingly and on time. Can't ask for more than that these days.


However in 2012 I chose instead to connect via London Gatwick on the outbound and London Heathrow on the inbound UK parts of the journey. Boarding the flight for Dublin at London Gatwick I was struck by the friendly Irish humour when asked by the flight attendant whether the wrapped Christmas present in my open carry-on bag was for her! That set the tone for the flight and indeed the Christmas season! It just shows how much a friendly crew can add or detract from the flight experience. Aer Lingus offered a professional and friendly service throughout with surprisingly comfortable seats. Did not purchase any inflight catering or make any other purchases given the very short duration of the journey. T2 at Dublin was impressive and although there was a mishap with my luggage on arrival the matter was sorted efficiently and to my satisfaction. I will be using Aer Lingus again in a few months time and looking forward to it.


Check in was fast boarding was smooth and the flight was pleasant to Dublin. Flew back January 6 2013 Dublin to JFK. Check in immigration and customs pre- clearance boarding were all smooth. The only issue and this is most likely not an Aer Lingus issue was the ridiculous walk from the plane to pick up baggage. Perhaps this was due to ongoing construction at the terminal. If not I feel for anyone that has trouble walking.


The staff were great. The seats were of average comfort for economy and the inflight entertainment was great with a choice of films and games. The only drawback to this flight is the lack of alcohol (and the choice of drinks is indeed rather limited). However that was the only issue I found and it wasn't too much of a problem. Also navigating my way from the old terminal to my next flight was fine too.


First leg Paris-Moscow was very good. A new airbus with comfortable seats helpful and smiling staff full bar service and good food. No flight entertainment. Transfer at SVO was ok. Moscow-Tokyo was not delayed. While food and onboard staff were nice the plane a Boeing 767 was falling apart. Flight entertainment was a Russian dubbed copy of Home Alone in one of the few screens that would pop out here and there. The second leg was a brand new A330 with new seats individual screens more than 50 films to choose from full bar service and great food. Staff were friendly and English speaking. Great value for money and I strongly recommend it.


The flight was about 25 minutes late taking off (good by most standards). Food was average service was average although the staff came across as a bit unfriendly. The inflight entertainment system was excellent (there were a wide range of up-to-date shows movies and music to select from). However the seats were the most uncomfortable I've ever flew in. My knees were literally pressed up against the seat ahead of me the entire flight. No legroom whatsoever. On the whole nothing to shout about but not the worst either.


I am a tall person and I asked at check in for a seat with lots of leg room and was asked if I wanted to sit by the emergency exit. As a consequence my journeys were wonderful lots of leg room and helpful staff.


No delay at all. The seat was quite comfortable staff service excellent I was served some traditional Kazakhstan food and it was delicious. There wasn't much inflight entertainment. This airline is the best way to access Kazakhstan.


Everything ran on time (slightly ahead of time actually) and service was up to the usual AA high standards. I was offered a free upgrade to Business Class on the return (overnight) trip which was very much appreciated - I slept solidly throughout the journey and felt surprisingly fresh on arrival.


I am a frequent global business traveller and was very impressed. Especially impressed with the friendliness of the cabin crew who were professional and helpful! Will definitely travel with them again.


Two excellent flights both leaving and arriving early. Ok they have 'add-ons' at the time of booking but they are transparent about it and the luggage allowance is generous. In my view they are the best airline to travel on to/from Ireland. Have been travelling with them for over 25 years and they have been consistently good.


Check in at JFK is quick and easy and the oasis lounge is comfortable well stocked and quiet. What sets Aer Lingus apart is the friendly crew and to warm genuine Irish welcome on boarding . Although it was a full overnight flight the crew provided excellent service with generous drinks top ups and above average J food. The almost flat bed is reasonably comfortable for the length of flight. I only managed an hours sleep as its a short hop over the pond. Nice continental breakfast towels and proper tea before landing. Bags off first and overall excellent value. Return leg on the 105 on New Years Eve was excellent. Friendly J check in with no wait new T2 lounge quiet and the benefits of pre-flight clearance in Dublin are immeasurable. Again great crew generous drinks good food and warm smiles.


All flights on A320 and A321 aircraft. Extremely comfortable seating onboard all flights. Cabin and flight deck crews seemed to have excellent English skills although all 3 flights were domestic Russian ones. Aircraft clean transfer at SVO extremely easy in a new facility. On each flight served a "lunch box" style snack with a croissant or sandwich and a carton of apple juice in addition to a full bar service. Punctual flights and quick baggage reclaim. I am a member of KLM's Flying Blue frequent flyer programme and the miles for these flights were added quickly within a few days of travel. Only issue was that the first flight had been rescheduled and only a telephone call to Aeroflot in Moscow could confirm this - they did not try to contact me first.


You really get what you pay for. The transfer at Sheremetyevo is not the most pleasant - old-fashioned counters rude staff with poor English skills. Onboard everything gets better - seat width and food is not that bad but you better bring music and books with you as entertainment is zero. Return flight much better on the newest Airbus A330 a long 10 hours flight. Luggage arrived intact. Altogether a great choice if you are on a budget.


It was a little tight when the person in front reclined all the way. The entertainment was the best system I have seen lots of movies TV games and the map including flight data.


Offered a business class upgrade on boarding. The flat bed seats were brilliant for an overnight flight as was the meal drinks selection and level of customer service. A relaxing journey which went quickly due to the level of comfort and service. On the return journey I was in the economy seat I had originally purchased. I slept almost all the way and with my seat fully reclined I was able to stretch my legs out fully. There was certainly more legroom available than on other airlines I have flown into and out of Almaty and Kazakhstan itself. The meal was a lovely Thai chicken curry. The service was great and the drinks trolley was always in service.


On time crew very friendly and professional. Food and service was very good. After the debacle of the previous flight the agent in KL met me at the gate to again apologise. He had been very helpful previously. I also received an e-mail from the company's senior operations manager who went to lengths to apologise and explain. I do feel this is more than most airlines would do to follow up. This does give confidence that the airline is focussed on continuous improvement. The entertainment unit also had more movies loaded and this kept me fully occupied and well entertained for the flight. However suffice to say that the experience on the return journey was a good one with very good service and perfectly on time with the plane unloading from an air bridge on arrival making unloading of the 767 much more efficient.


Both flights were excellent with attentive staff good food and top- ups of drinks whenever you wanted. Staff did not disappear into galleys during either daytime or night time legs. IFE is very good with a good choice of up to date movies. There was a problem with this on the return and they only managed to get the outbound movies shown. The lie-almost-flat seat was very comfortable and enabled me to sleep for a couple of hours. Both legs were on time.


New Airbus planes in good condition. Efficient staff and interesting hot meals. All flights on time. Baggage handling in Moscow and Vladivostok was incredibly fast. Very satisfied.


A very decent choice if you are on a budget the negative aspects of the travel being related to the airport. The crew did not smile much with poor English skills. Drinks and food came often on SVO-NRT. IFE is very poor on the 767-300.


From reading all these reviews before my trip I was a bit nervous but actually my trip turned out awesome! I took five Air Berlin flights on my 3 week vacation and not one of them was an issue. Even my bag arrived with me! All flights were on time served pretty decent food and the flight attendants were friendly. We got served chicken or pasta on the long haul flight and croissants or chips on the short haul. The legroom especially on the A330-200 was tight even for a 5' 3" person like me but it was a manageable. If you're tall you might have a problem. Each seat on the A330 is equipped with a personal inflight entertainment with a good selection of games and movies. When you select a seat on the A330 choose an even number because you'll have a full window instead of sitting between two halves of one. My only problem was the boarding process. Too many people were pushing and shoving when their group is called and the airline changed a gate in MUC without notifying us. Overall my experience was good much better than an US airline. I would definitely fly Air Berlin again!


The Flex fare reasonably priced. Check in both at DEL and ALA was good. Minimal waiting times and the staff were very professional. Board process was ok. Slightly let down by the fact that we were bussed to aircraft and made to board via steps in the rain. Both flights were on well kept clean A320s. Flights were relatively empty so I had 3 seats to myself. Cabin Crew were pleasant and professional. Food and Drink was tasty well presented appropriate for route and time of day. IFE from drop down screens were a bit of a disappointment and hard to follow. Better off bringing a book. Punctual departure and arrival. Would fly again and recommend to others.


Early morning business flight. All on time and aircraft full on this relatively new route. Crew were friendly and breakfast was very nice. Departure formalities from Almaty are confusing and bizarre with no priority for business class at any stage apart from check in. No Air Astana staff to guide you through the complexities rather there are hawkers trying to make some cash who are more of a hindrance. Lounge is horrid not even 2* let alone 4*. No priority boarding for business class. Hand held TV offered but I didn't use it. Would happily fly Air Astana again.


A couple of internal Kazak flights. All on time. Clean and comfortable. Leg room good on both flights. Crews fine but seemed to be little interest in standard health and safety (eg phones ringing in flight people walking around the aircraft during taxi). Did a good job but not a 4* airline!


Business Class. Excellent service and cabin crew. Timekeeping excellent. Hope return flight on 19th January is as good!


Great service and flight time even if it is a bit early at 6.40am. Food is excellent and not too expensive. Cabin crew are professional and friendly. Aircraft Airbus A320 was 5 years old and was very clean and tidy. Fare was good 120 euro return cheaper by 30 than Ryanair however they are far superior to fly with and are very lenient with bag weight. Pity they do not fly more services into Shannon like SNN- MUN SNN-BCN and SNN-AMS. these would do very well for business and leisure people.


Checked in online very easily. Flight was quick to board cabin crew were friendly and the seats were comfy. Cork-LHR was delayed 1.5 hours due to poor weather conditions at LHR we were updated frequently by EI staff. Once the a/c arrived they were very quick to board us and again the service was brilliant.


The flight went surprisingly well the plane was new lots of entertainment options even a USB port below the screen. The staff were not smiling just like at Moscow airport. The flight was on time and 40% cheaper than others doing the same route.


The meals throughout the flights were good with all hot meals. No entertainment (even music) available on A320. No individual monitor available on B767. Seat and cabin interior definitely need refurbishment. Even though seat on B767 was very tired it had deeper reclining and was softer than some of other airlines. The cabin crews were friendly. Will fly with them again.


A330 service in Business class. I often fly BA Virgin and Singapore Airlines transatlantic. I have to say I thought Air Berlin were just as good (admittedly SIA use A380's on the JFK- Frankfurt run and are a little roomier). I thought the seat was very good (I was in 2A). The food was good and the entertainment system was good although I think Virgin wins that one. Flight was on time despite a big headwind. I will definitely fly them again and love the fact I can avoid Heathrow and use my Avios points.


She raised her voice was very aggressive didn't ask me but said firmly that I must change my seat. Then went away to business class returned with flight attendant-supervisor who said it was ok for me to keep my bag in my hands and was very sorry about this situation. I think the crew need more training (working with passengers and working in a team).


Both flights departed on time. Flight attendants helpful and friendly with reasonable English. Food was good and sufficient. IFE's a bit restricted and out of date for Business Class. Big problems in Almaty because I could not produce the credit card used for the booking. Took several hours of work and an email from a bank in Australia before I was allowed to board the flight. Flight full from Moscow to Almaty and only a third full from Almaty to Bangkok. Despite the problems with credit cards I will still fly them.


First flight from KUL-ALA on their 767-300 flight was on time and service was great. But for a 7 hour flight it was quite hot in the cabin. Had some trouble with my visa-on-arrival in Almaty but the ground crew were very helpful translating throughout the immigration process: they even carried my bags and checked them in for my connecting flight while I was waiting for my visa. Flights from ALA-AKX and return were good got on their new Embraer and the service onboard was excellent though the crew does need improvements their English. Overall it was a great experience and would like to fly them again.


November 10-17 2012. A330-200 was clean the seats were comfortable the inflight entertainment system was excellent the food acceptable and the cabin crew attentive. We paid the extra $100US round-trip per person for bulkhead/emergency row seating. It was well worth it. Row 11 A/C has excellent legroom. A draw back is that the entertainment monitor is between the seat and has to fold up as there is no seat in front of you. I would recommend Aer Lingus in the future.


Madrid-Moscow flight new and spacious A321 no inflight entertainment food ok but drinks only served before the meal and not with the meal. Good connection in Moscow. Moscow-Shanghai on Airbus 330-200 good inflight entertainment best row is 24 with more leg space. The seats on the side are more expensive but the ones in the middle are free of charge. Same problem with drinks here. Return flights the same I would recommend - good value for money.


The outward flight started off good. We left on time and the plane was new and comfortable. The food is of a good standard. However once we landed at Sheremetyevo it was a whole other story. Due to weather we had to wait just yards away from our gate because there was ice on the ground. The plane was very stuffy and I think it took an extra half an hour until we finally stopped at our taxi gate. On the inward flight it was much better. Very quick and comfortable.


First flight a clean Bae146 in very good condition half empty with loads of leg room. Food excellent for an airline and service find. Second flight on an equally clean ATR72 with equally good snacks. All flights on time. Much prefer them to SAX or Airlink!


Check-in in Faro was quick even with only 2 check in counters open. Got seats in back of the plane. Check-in staff nice. Plane boarding was quick and not a hassle and on time. Take off on time. Service on board was great very nice crew. Got one coffee one water and one nice beer for some change. Free movie shown on overhead screens and again a lot of legroom. Cockpit crew provided us with nice information like seeing Paris at night from the sky. We stopped on the tarmac so deplaning was via bus to terminal which took about 45 minutes due to bus queue on terminal. Baggage took about 1 hour before on the belt. With out that mishap Air Berlin is a great airline.


Excellent flight friendly and helpful flight attendants. Cabin crews English is getting better and more than adequate for a foreigner travelling with them. Food was good but could have been a little better. Seats good - not quite a bed but allow you to stretch and sleep. Portable hand held entertainment units not so good compared with other airlines. I upgraded at airport and this represents excellent value. Pre-booked business class is not good value.


Very friendly attentive and polite staff. Flights were on time and very comfortable good connections modern aircraft and all in all a great flying experience.


All 4 were on time excellent service by cabin crew very good food and drink selection - both on domestic and international legs. Good seat comfort (cradle seats on shorter sectors angled lie flat on B767 to KUL). The only disappointment was the lounge in ALA which is basically a bar and you get a voucher for a soft drink plus a snack.


Service was good and staff friendly. Better food better wines even cold champagne now. Staff are the airlines asset. They are informative polite and helpful.


ATR72 looked relatively new bright interior due to LED lights. Seating very cramped more than other ATR 72's I have flown bearable for one hour. The first and second rows have facing seats which were occupied by 2 drunk women. They managed to buy a round of drinks from the drinks trolley and continue their celebrations. The landing was smooth and on time we turned off the runway quickly to reach the stand. Whilst waiting to disembark one of women wore the pilot's jacket as her friend took photographs All the action should be captured on the plane's CCTV. Certainly a different form of in flight entertainment!


All the flights were on time at departures and arrived at destination before scheduled. The crew were professional and friendly and the flights uneventful. The A320 have very comfortable seats economy A330 is a bit short of space for long haul flights but inflight entertainment and the service were ok considering the low fare paid.


A330 New York-Moscow excellent new and seats were good (2x4x2). Travelling with my wife it was convenient to have the seats to ourselves without someone else next to us. A320 Paris-Moscow just okay nothing extraordinary but not bad (3x3 seating LCD screens in the row). Personal IFE with good selection of movies in Russian and English on JFK-SVO. They served a hot meal with alcoholic beverages plus usual assortment of soft drinks even on flight Moscow to Paris. As someone who'd flown Aeroflot over the past 20 years they have changed for the better over the last couple of years - and are by far the cheapest option to fly from NY to Moscow.


A good experience. New A330/A 319 planes clean and good seats. New lie-flat seat on 330 wasn't really flat but perfectly fine for a daytime flight. The real surprise was the 319 which has "proper" business class seats even on this short three-hour flight (i.e. four seats in a row rather than the usual six seats with the middle seat kept free). Good selection of food and drinks. Plenty of IFE (about 50 movies to choose from and on-demand even on the short-haul sector). Most staff didn't speak too much English but perfectly fine to get the job done. The only letdown was Moscow airport. Yes the terminal building has been refurbished to international standards but the many uniformed people barking at you in Russian and the organisational chaos are still a nuisance. No customer service culture there. I chose Aeroflot on price and got very good value for money.


Booked from Australia for Jo'burg to Maun flight. Kept great communications for any changes and even transferred me on a SA flight no extra charge for my Kasane-Jo'burg leg when I explained about connection time with my Qantas flight due to schedule changes without having to be asked and emailed me back a new booking. Great service nice snack on a short leg clean modern plane on time friendly ground staff. I hear things might have been different a few years back but certainly my experience was very good and would fly with them again.


Good short flight efficiently run with good crew. On time and no problems.


Both flights were spot on time. Service on board was fine with drinks and light snacks served for the roughly 2 hour flight in each direction. Aircraft's were in good shape and the seats comfortable for this type of trip. Check-in in Jo'burg was easy and very quick. Check- in in Kisane was a breeze as the airport is tiny. All in a good experience and a great way to enhance your Botswana experience.