No free snacks or drinks on this Star Alliance partner. Just full legacy carrier fares for basically a budget airline. Flying out of Poland had no Euros or USD on me. I was thirsty and asked to purchase a bottle of water. The stewardess said that I could not buy it and could not use a credit card or purchase it in cash without their preferred currency. When I pointed out that they were able to sell duty free with visa cards she huffed and puffed and basically said it would be "difficult". She never offered me a tiny cup of water. On the way back I switched to Turkish Airlines via IST and got a free 3 course meal on both segments and friendly service.


Both flights on time. Flight attendants are friendly however they allowed 3 different versions of female uniforms on the same flight. A white T-shirts under an apron looks very casual for a flag-carrier. The planes are quite worn and promotional messages on the seats for an insurance company look cheap. Food is ok taking in consideration that it was just an 1 hour flight.


The service is mixed. Often the supervisor is not ready for boarding and there is no-one to greet. Last time when I boarded the crew were having their photo taken on the tarmac so we all had to stand and wait until they finished. Food is fine and the hand luggage service where it is delivered on the tarmac on landing works well on the CRJ aircraft.


My routes are normally VIE-LJU or ZRH-LJU. I always wondered why Adria is not high profile airline being small can be a plus. The CRJ200 and 1000 are OK specially 1000 which are brand new and also A319 latest delivery. I hate that they never board on time neither depart on time. For 20 pax you should be in the air in about 15 min. But they lose a lot of time after the boarding is completed and the take off. The service is worse every time. Now you get a small pack of seeds or dry fruit and a bottle of water. The flights are normally only 30 mins but nevertheless I miss the nice box with good sandwich water and a small dessert. The price is well overpriced for what they offer. There were old inflight magazines in cabin. Crew is good but sometimes too familiar with passengers or fellow colleagues.


Adria Airways now offer check in on line so it was straight to security which was great. Boarding quick and efficient. Plane downgraded from CRJ9 to CRJ2 but emergency exit seat reservation honoured. Waited on the stand for 30 minutes with no communication from the flight deck. Service was nice with sandwiches hot and cold drinks. Cabin crew were quite robotic seems that pursers are trained not to smile under any circumstances. If crew would have been bit more cheerful and communication from the flight deck bit better it would have been 4*.


30 minutes late on first leg due to air traffic restrictions at Gatwick but Adria held the connecting flight for us even though there were only a handful of people transferring from the London flight. The food was adequate on both legs and the crew were friendly. All in all a perfectly acceptable journey and I would fly Adria again.


A great little airline. Although the CRJ-200 is a little cramped the service was good with a proper meal adequate refreshments and competent cabin crew. Their inflight magazine is in English and Slovenian and has an interesting mix of articles and company information. Same can't be said about Brnk international airport however! This airport needs a 'spruce up' to say the least.


Cheapest option when compared to Lufthansa and Austrian plying this short 1.5 hour flight. Small plane meant a long bus ride to remote stand position. Larger carry-on bags had to be deposited in a trolley parked next to the plane. Aircraft spotless but leather seats showing their age - quite saggy in the squab. Service consisted of a choice of crusty cheese or ham roll followed by drinks tea  coffee. FAs smiling. The return was similarly uneventful but again a long bus ride at FRA. Luggage claim was quick.


Outward flight on a CRJ200 very nice - comfortable excellent service and a good breakfast. Return flight on a 737 leased from Ukrainian airlines was also reasonable despite the limited legroom. Earning Star Alliance points also a plus - would recommend.


Since Adria is member of Star Alliance there are pretty good connections to the most destinations in Europe. The onboard service is good staff quiet nice. Home base airport in Ljubljana has been upgraded and is getting more international. The business lounge is not on the level it should be - old furniture bad food choice dark. The 3 stars that have been given to Adria are correct.


Outwards in 7A with plenty of legroom return in 12F with adequate legroom but need to be careful as the plastic shell on the bottom of the seat in front had started to crack with some sharp edges. Cheese roll served outbound and a jam filled croissant on the return - better than nothing but room for improvement. Coffee and soft drinks free but only one round early in the flight. Very pleasant crew on both sectors. Only gripe was baggage collection at LJU - three flights on one carousel and they seemed to unload baggage in batches from each flight turn about which caused chaos. The second carousel sat unused for the first 40 minutes waiting!


Both flights on time and without glitch. The service is friendly but meals should be improved. Overall they gave the impression of being a pleasant short haul airline.


About 2 hours+ journey. Both sector uses the Bombardier Regional Jet CRJ200. Small plane but the 2-3 crews on both sectors were friendly and the service efficient. Seats were comfortable and the planes in good clean conditions. Light meals were served - generally a roll here or a pie there plus drinks. The inflight magazine is surprisingly rich with information on Slovenian culture and way of life and is one of the best I have read. You board the planes on the tarmac via buses from the gates though and not through connecting bridges.


Outbound was on A320 seated towards the front of Y-class on a very empty flight. The crew were friendly enough and served a ham or cheese roll and round of drinks. LJU airport was easy to use and out within minutes. The coach ride into town goes through some nice Slovenian countryside. Return was on a B737-500 flight was full and had a middle seat but exit row (9E) seat pitch was great. Again right after take off was served with a cream pie desert and drinks. Crew were again friendly and another smooth flight that landed about 15mins ahead of schedule.


The food in economy was very basic but I didn't expect any! Drinks free. Was allocated row 11 (emergency exit) with out asking she said your very tall(6'4) I will give you some more leg room! Only minor complaint was the seat base comfort it was rock hard like sitting on a wood bench. On the return the seat in row 25 was little better they seem to have cut back on the foam. Crew were excellent a nice airline all in all.


Was expecting very poor standards of both safety and comfort from this airline but was surprised. Flight at 5.00 am and the FA's were refreshed and alert. Pre flight safety procedures were clear and as high a standard as any other 3 star airline. The seats were quite hard and leg room was limited but the flight was made pleasant by friendly FA's. In flight catering was poor considering it was a four hour flight. We were handed almost frozen sandwiches and a juice box. Baggage collection was mayhem. All in all the flight was fair and would fly Adria again - but the airline does not compare to other 3 star airlines such as Aer Lingus and KLM.


I was surprised when the flight attendant started giving out meals as I did not expect to be fed at all on such a short flight of only 55 minutes. It was perhaps a bit cramped on board the Canadair Regional Jet though I wouldn't complain about it. Crew was overall quite friendly and efficient.


Plane was a new Canadair Regional Jet small (40 seats) but good leg room and comfortable. Both cabin crew were friendly. Food was just a cheese or ham roll but fine for a 1 hr 40 minute flight. And Adria were one of the only airlines leaving Gatwick that evening not to be delayed. Return flight was an A320 full comfortable and good service once again. Would recommend Adria again and worth paying the extra 20quid over Easyjet for flying from Gatwick and not having to pay for food or drink.


Service pretty friendly planes clean  well-maintained flights on time. Food on each leg (outbound mid-morning return early morning) was a simple processed cheese roll though for a two-hour flight the food is probably not the most important aspect of the journey. All-in-all a pretty reasonable experience with no major complaints.


The flights were on time the flight attendants nice and helpful. The sandwich has got an upgrade and is now equal to LH. A Minus point was that they were handing out only Apple Juices - if you wanted to have wine or other drinks you had to ask specifically for it. This gives me kind of a cheap impression as it seems to the passenger that they wanted to hide it from them. The wine they served was below industry standards and not what a wine country like Slovenia should serve its guests on their trip to the country. I absolutely agree that on such short legs there is no necessity of any food/drinks however either this is clearly defined in the service guide of the airline or then crews should adhere to their service guidelines.


Overall I was quite impressed. All flights departed and arrived on time and the onboard service was efficient and reasonably friendly. Hot meals were served on all flights although the quality of these varied from disgusting to just OK. All drinks were complimentary. The aircraft (A320 and CRJ) were modern and spotlessly clean. Business Class seating is identical to economy with a moveable curtain. Transiting at Ljubljana was painless although it is a very small airport and the Business Class lounge is nothing special. I would happily fly with them again although they do need to improve the quality of their meals.


The outbound flight was ok (food portions were a bit stingy given the 2 hour 20 minute flight time) and we arrived early into Ljubljana. Beware about arriving on a Saturday - the coach to the city centre are few and far between. I ended up taking a taxi which cost me 6500 SIT (about UKP 20) whereas the bus was 600 SIT (1.40). On the return flight Adria cancelled the flight for 'technical reasons'. Judging by the low number of people that went to the passenger service counter I think the reason for cancellation may have been more economic than technical. I was rerouted via Munich which added over an hour and a half to the journey and we flew into Heathrow (with BA) instead of Gatwick which left me with a useless train ticket and no way of getting home. The flight to Munich with Adria was good and an edible snack was served with apple juice. Despite the problems with the return journey Adria seems to be a reasonable airline and is an ok (if not the only) choice to get to this country.


In both cases the plane was a brand new CRJ. Both flights were really smooth and the crews really efficient and helpful. Pilots kept us informed about everything during both flights. It was sunset and dusk and the flight over the alps was absolutely scenic. Despite the narrow cabin of the CRJ the pitch is quite generous and the leather seats comfortable. Both flights lasted 45 minutes and from MUC to LJU I travelled tourist class. Normally in short flights there isnt time for much than a drink. We receive an apple juice a cheese and salad sandwich plus coffee and tea. The LJU-MUC and due to an overbooking was on business. We were offered an orange juice prior to departure and then a tasty breakfast consisting in bacon and scramble eggs fruit salad a croissant and coffe and tea. Superb for such a short segment. Not being a prime choice its an airline which is pleasant to flight.


Service bland and erratic uncomfortable thin seats food inedible and in minuscule quantities. Gate agent checking my visa requirements for 15 minutes. A real disappointment.


In-flight entertainment was startlingly bad in first class on EI134 (chunky hand-held viewers with three or four tepid films) and non-existent on EI135 (even fewer films and shows repeated on tiny seat-back screens hourly, as in the 1990's). There was no in-flight wi-fi, so good thing I brought a book. First class inflight meal (EI134) was good, but first selection (beef) was unavailable. Inflight meal on EI135 was positively inedible except for the roll - not even dressing for the salad. First choice of meals on EI135 (chicken) was unavailable again. Second choice was tentatively identified as "beef". This was a shabby performance by Aer Lingus and I have come to expect much better.


Business class is a waste of money. There is the middle seat which is not available thus giving more room to the other 2 side passengers. No comfort seats no video system no amenities no nothing. Food was just ok stuff was kind and helpful. My advice: Beware of Aegean flights out of Europe as these are just seasonal. If they find that they have many empty seats left they will cancel the flight. I should fly Etihad economy. Its cheaper than Aegean business more reliable and has the same amenities except food.


Had ordered 2 children's meals and found out at service their meals weren't on board. Due to being delayed my son's went 8 hours without a meal and I had to feed them chocolate throughout the flight. Also the inflight entertainment did not show one children's movie. Awful customer service, they won't let me talk to a manager or Senior member of staff and have forced a travel voucher upon me I did not wish to accept.


One month before departure they informed me that my returned flight was canceled because Aegean had canceled all Abu Dhabi flights after November. I asked for a replacement ticket with their partner Etihad but they told me they can't do that. So they gave me some money back and made me buy another return ticket for 300 euros. The business class has little to do with business class. Apart from the food it looks like economy class. The only difference is that there is a reclined table at the middle seat shared by the two side passengers. No personal entertainment system either just newspapers. I have noticed that many routes are operated by Aegean only seasonally so beware they may cancel your flight anytime if they see that they have not many reservations. Overall definitely a budget airline nothing more.


Nothing for free not even water. Both planes in a poor condition with different seats. Even the announcements which are programmed were different which indicates to non homogated fleet. Flight attendants with poor attitude towards passengers.


Aegean had been informed she required a wheelchair and we received confirmation it was booked both ways. From Rhodes to London they had no details regarding the chair and had to rush around looking for one. Apart from that initial problem my mother informed me everything was fine however on the day of her return Aegean decided to go on strike thankfully they messaged although it was 10 'o' clock at night. I tried desperately to get through eventually they put her on the following day again with confirmation of the wheelchair. London section was fine she tells me and the staff were quite attentive but on landing at Rhodes I waited outside and to my disgust saw my poor mother dragging a 20kg suitcase behind her carrying a coat and her handbag! Not one staff member offered to help she even had to ask a member of the public to lift her case from the conveyor belt.


I was told I must go on standby, with no option otherwise. I was assured that my baggage would be on the next flight out (4 hours later) which I caught. On arrival in Dublin sure enough, no baggage. This is hugely inconvenient as I am away on business with no change of clothes etc. The staff at the desk were overstretched, and not very helpful. I travel a lot with Aer Lingus and I have to say that their service is getting worse each time I fly.


Kept asking for updates about it and the flight attendants didn't acknowledge it. They only came around with drinks once. Food was inedible, and the leg room was small even for an airplane. I've flown internationally many times before and Aer Lingus was the worst in my opinion.


It all starts from the arrival in the airport where Aegean counters for Business travelers and gold miles card holders are filled with people which means at least 30’mins waiting for your check in. The return journey to Tirana is being carried out with a DE HAVILLAND 8-400 airplane with very little space for passenger seats. Aegean is allowing everyone to have more than one piece of hand luggage therefore you have to fight for an overhead space in this tiny airplane otherwise you will end up with the luggage under you tiny seat. Finally this journey costs only 260 euro (return) if you don't check in any luggage otherwise you have to add roughly 80 euro to the price.


17/10/2014. No space to place a laptop in cabin due to people with more hand luggage than allowed. Crew not friendly and not willing to apply the rules of hand luggage per person. Food below average. Drinks warm. This wasn't the first time things where not good. Would avoid flying with Aegean again if possible.


There went our prepaid extra legroom seats no air controls no Aer Lingus staff no individual seat TVs nothing - it was horrible and the worst part - no prior notice. Then - coming back Aer Lingus Shannon - Boston May 31 flight 135 - supposed to be a double aisle aircraft - you guessed it - Boeing 757 - one aisle - 6 hours and no explanations. Yes I understand the airlines can substitute aircraft - but (especially on flight 138) a comparable and comfortable substitute should have been made. I was appalled (and I am a regular traveler to Ireland).


Flight EI136. Dublin – Naples. Flight EI450. I last traveled on Aer Lingus in 1977 as a child. The service was excellent and the food was great. So when I booked our trip in May 2015 to Italy through Dublin to Naples I was excited. I could not have been more disappointed. The service was terrible. There was only 1 flight attendant that gave a faint smile (and that was on all legs of the trip. A British staff member was on board for the final Dublin to Boston flight via Titan Airlines. They were a breath of fresh air and were very pleasant and actually smiled). The food was bad. The plane was pretty clean though. This was the cheapest airline I have flown on. They kept charging for everything. On the flight from Dublin to Naples they charged for every single thing even water. Not one thing was distributed for free. I could see if I paid very little for my flight but this was not a cheap rock bottom fare. Frankly I was ashamed of being Irish after I took the first leg of the trip. We were traveling with 10 other people and all agreed that they would have no interest in traveling to Ireland for a future vacation. So Aer Lingus - you might be saving a lot of money but you are obliterating anyone's desires to travel to Ireland in the future.


During my last trip to Athens for the outbound flight they put two flights together - as a result I was not able to change flights online. Hence I had to call them up in order to change flights they inform that I had to pay an extra 65 euros if I wanted to fly in a particular flight and 20 euro if I wanted to fly with another flight. I told them that this is a business ticket and I can change whenever I want to the could not care less. Hence I have decided not to fly with them again.


Okay apart from issuing duplicate boarding cards to different passengers. Return was in a turbo prop plane which was 1 hour late and was infested by cockroaches running along the floor overhead lockers and electrical ducts. The plane was generally dirty. Obvious lack of maintenance.


Flew with them Hholguin to Havana and back. Both flights only minor delays was served juice and a cake on this short internal flight safety demonstration was done.


From the start we were greeted with disinterested and unfriendly staff at check in. Even though I checked in with my husband we were not seated next to each other even though the plane wasn't full. I moved myself over to sit with him before take off but why would they seat us apart? The cabin crew were miserable. Finally they rush through with the tea and coffee and snacks that you have to purchase and staff didn't even bother to ask us if we would like something. The plane itself was disgustingly dirty with drink stains spilled on the seat. The back of the seats holding the magazines was vile with what looked like a mixture of spilt drink food and mould. We will never fly Aer Lingus again.


The experience at Munich airport was very poor particularly the passport control line which was 45 minutes of unrestrained and uncontrolled pushing and shoving. Probably not Aer Lingus' fault but still a poor start. I had paid for a business class ticket over the internet. Did not find out until getting on the plane that the first part of the trip (Munich to Dublin) was economy as there are no business class seats on the plane. Typical economy experience. The actual business class portion of the trip (Dublin to Boston) was excellent. However the fare (which looked reasonable initially) in retrospect seemed far too high given that 3 hours of the 9 hour trip were actually not business class. I had a medical issue that caused me to book the business class ticket so I was really horrified at the unexpected 3 hours in economy which I had bought the business class ticket specifically to avoid.


Very slow check-in with a huge queue. More importantly I can't understand why Aer Lingus make you check-in in Terminal Three and then make you walk the whole way back to Terminal one to board plane to Dublin - this is a long trudge from Terminal three through terminal two to terminal one. You would need a up to an hour to do this walk. (including long security check line). When you fly into Rome you go into terminal one and can exit there. When we finally got to gate the staff insisted on taking carry-on bags from some people (but not all) because the flight was full. In the end the overhead lockers were half empty but some people had a long wait for their luggage. Aer Lingus need to improve their ground facilities in Rome and move the check in desk to terminal one adjacent to the gate.


Check in all ok at the airport but once on the plane the partner of the man seated next to me in row 2 made a huge fuss about my son (who was sitting quietly and minding his own business) being in the cabin to which the female crew member replied 'I agree but there's nothing I can do about it'. The other male crew member was 'too busy' to bring an infant lap belt once the doors had closed and I was offered neither a drink or a meal. Really poor service added to an outdated seat I wouldn't recommend Aer Lingus.


Flight was delayed. Not enough seats in airport lounge. No drinks provided. Only given a cookie. Travellers allowed to take extra hand luggage onto flight so there was not enough room for people who only had the one designated bag. We then had our return flight - we called the airline and asked if possible could we get on an earlier flight back to Athens if there were sears available. We were told seats were available most of the earlier flights however it would cost us euro 112 per person to catch the earlier flight. Offered us a 20% discount on a full new fare. Online price was only euro 117 to 131. We had initially purchased the two seats for euro 300. This spoilt our European vacation. We could understand a small penalty to changed however to charge a complete new ticket when there were empty seats available and there are numerous flights back and forth from Santorini to Athens.


What a bunch of cold flight attendants. I have never experienced anything like it. A smile must cost them a million or cause them a lot of pain. Maybe it's these ugly uniforms. The service is minimal with one meal on a transatlantic flight and most of the flight you could not find the flight attendants other than in the galley. I have also never experienced a flight with so many passengers with bladder problems. Of course they don't go to the airport bathrooms to them it is much nicer to go in the plane so minutes after take-off they start to go and go and go. Make sure you sit far away from the bathrooms or better yet fly a better airline.


I was booked to go YYZ-DUB yesterday. Flight was cancelled. I checked in at 3pm and left the airport at 12.15am after being added to same flight today. Checked in today at 3pm the line was packed with passengers enough for two flights. The staff checked in all but 9 of us who happened to be from yesterday's cancelled flight. A long time later they managed a flight to London Heathrow tonight with Air Canada boarding at 10.40 pm. I'm going to arrive in Heathrow at 11am and board an Aer Lingus flight for Dublin arriving at 2.45 tomorrow. I'm really not sure what to do when travel goes pear-shaped but Aer Lingus oversold the flights and nine of us unrelated and obviously not aggressive or over-assertive ended up in a horrendous nightmare. I've spent two day times in Pearson airport.


The plane was very cramped with seats very close to the seats in front the width of the seats were very narrow! My seat didn't recline at all. It was loose and broken. The staff were rude and inefficient etc.. All this hell on an 8.5 hour journey at least.


Flight over very uncomfortable as it was a smaller plane than usual and absolutely no leg room. No inflight entertainment which is essential for a nervous flyer. Seating comfort was better on return trip but Aegean have ceased inflight films and replaced them with extremely repetitive tourist films and no radio/music. Very disappointing. Having flown with Aegean on this route for many years I am now reconsidering.


I bought a ticket with Aegean to Paros. It turns out that the flight is operated by Olympic Air - not a Star Alliance member - and therefore some of my privileges do not apply. I can still have more luggage but I can not use the lounge. The Aegean representative refused to issue an invitation to the Aegean lounge since "it would cost them extra money" while I thought I had this privilege included in my ticket bought with Aegean. Nothing about reduced privileges was mentioned when I bought the ticket. Aegean did not want to do anything to accommodate the urgent need of a passenger with a Senator Gold card of Star Alliance who had to use the internet in their lounge for an emergency.


Absolutely appalling. 12 hour delay with no update through-out the day. No explanation or apology when we eventually got on the flight. Once we were on the flight the toilets were locked at the front and we couldn't get past the air hostesses to use the toilets at the back. States in Aegan Airlines TC of delayed flights that we are meant to get some form of contact from the airline within 7 days. 3 weeks later we still have yet to hear from them.


Over eleven hours late with no explanation other than 'technical problems'. It should have left after nine hours but no staff were on duty to keep us informed and a 7.30 am flight finally took off at 7.16pm. The staff were miserable and surly. No route map on the inflight and the front toilet locked on both journeys.


The pre US clearance actually makes the flights more confusing as you have to give yourself over 2 hours to clear that area then find the appropriate gate. This is NOT printed on your boarding card and the distances in this airport are lengthy. Business class desk woman was extremely rude and so were the 2 customer service desk attendees that I dealt with to change my flight. Internet has never worked on these flights for me my vegetarian requests have been missed 4 out of 5 times and the general level of Irish customer service is extremely low. They speak to you as if it is a privilege to pay them to fly with them. Do not fly with Aer Lingus if you need to ask a representative for anything. They are understaffed and the employees are not helpful in general. Fend for yourself with this cheap airline.


Instead an Aegean aircraft we had to board a nameless very old White MD 83. No announcements no apologies and a 2 hour delay! Onboard I found out that it was a Swiftair charter airline from Spain. Seat comfort very basic no magazines no monitors absolutely nothing. Very old noisy aircraft. I booked through the official homepage of Aegean and was very disappointed about this awful downgrading. Nevertheless the cabin Crew of Swiftair (except one Supervisor all Spaniards) did an acceptable job. The inbound flight ZRH to ATH was one hour late. But at least it was an Aegean aircraft. My next flights to Greece will be again on SWISS.


1.5 hour delay is unacceptable. It was my second flight delay with Aegean in just one week. Seat space and meal very poor.


After 2 very enjoyable weeks in Ireland travelled Dublin to Edinburgh with a party of 20 on Aer Lingus. 16 had an extra bag booked and all those were well underweight. One person had an extra bag not overweight but not booked for which the additional charge was 320 euros. This was negotiated down to 270 euros and we were advised that the charge would have been wiped had we flown into Ireland using Aer Lingus. To put the extra charge in perspective the price of a return ticket plus bag on the net that day was 119 euros. This experience detracted from our visit and does not seem a good way to engender goodwill towards the airline.


The first leg from London to Moscow went smoothly. The aircraft was very comfortable and there was an option of a bassinet. I am especially thankful to a flight attendant who was extra helpful and attentive to me as she saw that I was alone with a small child. The second leg from Moscow to Bishkek was much more difficult. It was a red eye 4-hour flight. I had zero help from the crew even when locating the seat and trying to manage my cranky and tired baby, and at the same time putting the carry on bag on top. The bassinet option was only available in business class. The temperature on the plane was extremely high. It was unbearably hot for the whole duration of the flight. The crew did not offer any help whatsoever. Traveling alone with a small child is a mission in itself. But there was no sympathetic attention from that crew at all.


On the LHR-ATH flight they failed to carry out basic safety procedures like drawing back partitions and ensuring all seat belts were fastened. On the ATH-LHR leg I was informed that I had to pay an extra 45 euro for the same bag that was included in the outward ticket!


SFO to DUB (and back this is a review of both trips). Ticket was over 1000USD so I was very surprised that drinks and snacks were not free except soft drinks and a tiny bag of pretzels. I have never experienced this on an international flight before. Food was pretty bad mostly tasteless slop for the main meal and an insulting muffin and coffee/tea for "afternoon tea" which was literally thrown at some people. We could watch movies/TV free but the headset quality was atrocious we couldn't hear clearly (same for announcements which could be a safety hazard). I switched to my own headset so I can confirm that this was an airline problem. Attendants were inattentive - on the night time outbound trip they disappeared so no water could be had overnight (there was no-one at the back of the plane). They were also curt and unsmiling - except when I tried to board when they stopped the passengers immediately ahead of me and went into a whole "Irish" routine which went on for a while. The waiting masses were rolling their eyes at this. The seat-belt sign was on the whole trip so in the end we just ignored it. All in all I will try to avoid Aer Lingus from now on.


The flight took off 3 hours late from Delhi and no reason given, with the result I missed my connecting flight Moscow to Helsinki. The staff of Aeroflot in Moscow were not helpful and just gave a boarding pass for a flight departing at 6.40 in the evening and reaching Helsinki by 9.00 PM.  It was 11.00 PM by the time I reached Lahti and a large taxi fare because of the delay. Their customer redressal is poor.


We traveled each with 16Kg normal luggage from Brussels to Greece and back. We carried small back packs as hand luggage. Before we were allowed to check in we were charged 45 euros for each suit case. One would think that charging 190 euros (going and back) extra for luggage is obscenely greedy.


I paid for a flexible ticket which costs more than twice the ordinary fare. By right this should be equivalent to business class fare. However Aer Lingus operates an economy only seating on this route. It used to include 2 checked bangs of 20 kgs each. Not anymore as you only get one 20kg bag now. With this fare you get lounge access but you still have to purchase food and drinks on the plane. Outbound flight was largely ok. On the return trip I was very annoyed to discover that the overhead bin was full and as I was on seat 1C there was no front seat I could put my small carry on luggage under. Eventually the stewardess managed to squeeze it in an overhead bin above the seat behind. I find this unacceptable as obviously no proper checks were carried out allowing people to carry disproportionately more stuff on board and thus depriving others from getting their fare share of space. It irritated me even more that I had paid over the odds to discover that there was no space for my small carry on luggage above my seat. I have to agree with strict policies regarding carry on luggage as is with Ryanair. I guess I will still continue flying Aer Lingus as there are not too many options on this route but Aer Lingus should probably have a small business class cabin so that those who pay more get that bit more for the extra they fork out for their ticket. Alas I am unlikely to see this in my lifetime. In summary I think the worst thing an airline can do is combining a low cost approach while still charging extra for which you don't get much more. If Aer Lingus wants to be a real low cost airline that's fine but don't charge more and give nothing much in return.


They had it as valid connection the CHQ-ATH at 17.25 arriving in ATH at 18.10 and then 19.10 - 21.00 onwards to LHR. The feeder flight got delayed by an hour resulting to almost lose the connecting flight. Upon boarding I inform the crew but they were indifferent. Finally I did manage to catch my connecting flight only because there were others delayed as well.


What a disappointment. At US Immigration in Dublin we were handed Customs Forms. The guy handing them out had no idea what they were for or who had to fill them in. The Immigration process however was fairly straightforward and much quicker than we've experienced in the US. Once on board what a disappointment. We waited almost two hours before the flight attendants came around with the drinks trolley. They only came around once in an eight hour flight. And we had to pay for the drinks. This is the first time we've had to do this on a Transatlantic flight. They never came around with complimentary water or juice. I asked the attendant for some water which she brought to me but when the lady in front asked for water she was told they'd stopped serving drinks!! Lunch was pretty grim and afternoon tea was a flapjack - pretty hard to swallow when you're thirsty! On a positive note when we landed in Chicago we collected our luggage and were on our way pretty quickly. The return overnight flight was no better then our flight from Dublin to Newcastle was delayed because of an incident in Dublin airport. We were sitting in a very cold aircraft for over an hour. The pilot said he would start the engines to warm the plane up - the propellors turned twice! When we got home I had a query and needed to speak to Customer Service. I filled in a Customer Service form - 4 weeks later I'm still waiting for a response.


2013 I booked and paid for a business class seat ATH-MAN but 3 weeks ago while checking My Bookings noticed I'd been downgraded to economy. The call centre simply shifted the blame to the travel agent. The latter found out that Aegean have decided not to offer business class on this route no warning no alternatives nothing. I cancelled my ticket.


Athens - Rhodes A3216 Feb 22nd. This airline is intended to be a regular airline however it behaves like a low-cost one. You have to pay to check in a luggage in addition to the normal fare. Seat spacing is comparable to a low cost such as Ryanair quite insufficient. Food is average but more importantly it is presented in cardboard boxes which are recycled. Choice of beverages is very limited. Unfortunately Aegean is in a monopolistic situation in Greece and they are expensive and cost/satisfaction of service is below average.


The audacity of them to charge for alcoholic beverages and the gall of them to recommend you spend €18 odd on what they call a decent meal when most national carriers provide the same free. I was travelling with some friends from Australia and they were taken aback by the frugality of the meals and beverages. Not my favourite airline and would only travel with them if it was absolutely necessary. As the Irish have a habit of mimicking every other country don't know why they cannot take this on board.


21st April SU261 Tokyo-Moscow. Flew on a Airbus A330 from Tokyo to Amsterdam through Moscow. First time Aeroflot but never again. A list of disappointments: All announcements were in 3 languages: Russian English and Japanese even the sales and priority rewards announcements. During the 9 hour flight we only got a cold drink once(!) even during dinner we didn't get anything to drink other than coffee or tea afterwards. This was a day flight and I didn't sleep so I didn't miss anything I'm sure. 1.5 hour delay which is perfectly acceptable for me but don't let us board and tell us every 5 minutes that the delay will be an extra 5 minutes (and in 3 languages again). The sign "fasten seatbelts" was lit for 3/4 of the flight but I didn't feel any turbulence at all seemed like the stewards didn't want people to stretch their legs. Very outdated multimedia system no subtitles available. Stewards refuse to speak English and explains everything in Russian constantly.


Can be excellent in every way or disappointing in many other ways. For example though their fares are in no way low cost they started charging 20 euros for a piece of luggage each way (short haul) and 30 euros for longer flights i.e. to Spain. BA and CY do not charge. Going out to BCN cost me for 2 pax 95 euros more than for our return flight on Vueling. Of course Vueling offers no breakfast (you have to pay for it) yet breakfast on Aegean was as poor as you can imagine. Yes on this flight they used the good jet steps and not their favourite bus transport to - from aircraft. One thing that is really impressive is the inflight attendants exceptionally professional.


Twice B777 and Airbus 330. Airbus 330 on the Moscow - Bangkok route. Not very comfortable these airplanes. Personal TV with mostly older movies. Food nothing special and no beer or wine served on any of the routes I have flown. I can understand they do not serve liquor but not even a beer with dinner. Service is average to good and friendly. Aeroflot got me on time where I was flying to. I think there are far better choices out there then Aeroflot.


I am at a loss of words for the unfriendly staff. We had the feeling that they were annoyed about our presence in the plane. I have never experienced such unfriendly staff in my life. In addition 4 hours late without even explaining the delay. The Inflight-entertainment system itself was not bad. I would say slightly below average but still okay. The problem were the headphones. The headphones were so bad that you could not understand a word. So we could not watch a single movie during our 10 hour flight. At least no movie with sound. Food was standard. Neither good nor bad. I would not complain if the price would have been low. But it was pretty much the same as other airlines like Emirates or Etihad. 1/10 will never fly with Aeroflot again.


Flight out was with Lufthansa which was great. However when we tried to check in online the day before our return to Cyprus with Aegean through Athens we got an error message saying 'non valid ticket' and giving us a number to call. We called the number which was Lufthansa and the agent told us he could see our booking but couldn't check us in as the computer systems weren't compatible. We tried the Aegean online check in but still no joy. So we got to Munich airport 2.5 hours before our flight to check in only to be told we were on standby! We were assured that the gate personnel would sort it out to our satisfaction so we went through to the departure gates. The departure gate had changed but not updated on the terminal screen. When we finally found it the staff were very off hand about us being on standby even though we couldn't understand how we didn't have a seat when the whole thing had been booked and paid for 7 months earlier. After making a big fuss and having to wait until 5 mins before take off we finally managed to get on the plane but not seated together. Another passenger offered to swap seats so we did sit together in the end. Unfortunately we were supposed to transfer in Athens and were very concerned that we would have to go through the whole thing again and we actually refused to board the Athens plane until we were sure we had seats on the Athens to Cyprus plane. No acceptable explanation was given as to why we had been given the run-around and in fact we were made to feel that we were just making a fuss about nothing. The service on board was indifferent food was shoddy and we will never fly with Aegean again. We've flown a lot long and short haul and I can safely say this was the worst experience ever.


Hand-luggage bought especially for cabin use and used in others budget airlines with no problem. They made me to empty it twice! For a ticket bought 9 months ago at a price of £ £420 for a flight equivalent to 3.40 hours. The plane was delayed an hour. I just managed to get my next connection flight to Mytilini because it operates from the same airline and they were waiting for us. Aegean has monopolised the local aviation. Also the time schedule is such that it is not worth it to get another airline and change to Aegean for the local trip only.


I used Alitalia Lounge in Terminal 3, modern, large, with limited food options (salads, sandwiches, desserts). I was one of the first to board the plane, so I had to wait almost 30 mins to get any drink/welcome drink, without asking for it, FAs started to give drinks only after boarding was finished. Seat was ok, not full flat, but quite comfy. IFE very poor, only 5 channels available, showing only 2 movies in Spanish/English version, no Air Show with a map available, so had no idea about flight time etc. Cabin crew were nice and smiling, quite senior and during breakfast service, looking very tired and grumpy. Disappointing menu - I was expecting some local dishes from Argentina, some beef etc, and I got green salad with parma ham, risotto or pork with ratatuille or ravioli. I tried first two - all tasted the same, bland, boring, over cooked. No cocktail service at all, as only whisky is available. Good wines. Service in business class is very old fashioned, reminds me service from the 90s, nothing modern as for plating, food presentation, menu etc. Dirty toilet in Business Class. Breakfast started 2 hrs before landing, again - boring tray with fruit salad, yoghurt, bread roll and almost shapeless croissaint, jam and hot omlet with... carrots. Horrible. Generally, very poor business class product. No PA from pilots for whole flight. Not recommended.


We found the flight attendants to be aloof and unprofessional. Several passengers asked for different things and the flight attendants would just "yes" them but never followed through with their requests. It was like they were playing a game - just yes them and don't deliver. Will look for alternate airlines on future flights. I have been flying for over 30 years and never experienced anything like this before.


Arriving at the Budapest airport we noticed that our flight SU 2031 which departure must have been at 12.50 was changed to 14.40 without any explication (delayed or something). We know we'll miss our connection to Bangkok so instead of arriving in Bangkok at 8.30 we were late 2.5 hours! That is why we had to call our transfer agency to not come to pick us up at the Bangkok Airport before 11 o'clock. So our short stay in Bangkok was shortened 2.5 hours!


The seats are very uncomfortable they do not have enough space between them vertically. My husband is 6 feet tall and his legs were touching the front seat he had no space to move them. I am 5'5 and was also uncomfortable. It was a long flight almost 9 hours and the TV screens did not function properly. Mine had no image whatsoever. My husband's screen had image but no sound. No entertainment at all for almost 9 hours is ridiculous. We had to take a second flight from Buenos Aires to Bahia Blanca and the flight was delayed 2 hours. On our return from Buenos Aires to Miami the flight was also delayed this time for 1 hour. Even tough the prices of Aerolineas Argentinas are lower I would never use it again or recommended to anybody. I have taken the same flight route with American Airlines and LAN and they are much better. Next time I rather pay more for the tickets and have a more pleasant and comfortable flight.


What a nightmare: aircraft ancient (still had ashtrays in the arm rests) torn and dirty seat covers toilet unspeakable by mid-way through the flight and the stop-over in Moscow is always stressful. Why do they make everyone disembark with all their hand luggage check the luggage through security when it hasn't been anywhere but on the aircraft since the previous security check and then make everyone get right back on the very same plane? If you are seated at the back of the aircraft then you spend your whole lay- over at Moscow airport standing in a queue to get through security. The food was almost inedible and my Chinese travelling companions played cards on the backs of the airline seats throughout most of the flight and all stood up to get their bags out of the overhead lockers when the pilot announced that we would be landing in three minutes! The cabin crew went almost apoplectic.


Ground staff in both airports terrible neither courteous nor willing to help you. My greatest concern is flight attendants: most of the cabin crew and I mean 90% were rude they got angry if you requested a glass of water or soda (even though you walk to the aft galley to do so). During dinner one female flight attendant offered me chicken or pasta I asked her what kind of pasta and sauce she told me: "sir I'm not the chef who cooked the meals".


Flight from Miami to Buenos Aires was delayed by 6 hours and then canceled until the next day due to mechanical problem with plane. Re-booked on flight the next day. Luggage did not arrive in Buenos Aires for four days. Return flight delayed by 3+ hours resulting in missed connection. (All flights including connections on Delta were booked through Aerolineas Argentinas.) No help from Miami staff re-booking connection on partner? Delta. Ground staff in Miami sent us to the Delta counter to figure it out for ourselves. Delta would not rebook without us paying for new flight ourselves. Went back to Aerolineas Argentinas counter to find them closed until that evenings flight. Ended up renting car and driving 13 hours home.


Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21st September Sunday flight - Queuing had been slightly addressed but loading was held back because of there only being one member of staff instead of two checking in and people just being slow. Arrived late which led to a few people having to run the length of Gatwick to get to their trains. Its about time Aer Lingus loaded people from the front and back of the planes.


We took Aer Lingus 757 contracted by Air Contractors. The price was right but you get what you pay for. The food was worse than TV dinners the stewardesses were so unfriendly (on both flights) and the TV's did not work on the flight back so we could not watch movies. My friend took the Aer Lingus airbus and said the food was fabulous and they had a wonderful experience. We could not say the same. Next time we would take the airbus.


Short leg (BUD-SVE): A320-200 seats are alright (Recaro seats) meal was terrible. Crew was ok. Long leg (SVE-Phuket) 777-300 (Kutuzov) poor seats no leg room very unfriendly crew (both way) the worst meals I've ever had. However this was the cheapest and fastest flight to Phuket from BUD.


Once again although cabin experience with this airline is good check-in process seems to be its weak point. Flight departed Stansted on time but just before landing at Athens I realised that I did not have a boarding pass for the connecting flight. I spoke to cabin crew about it but they seemed unaware of any issues/processes and simply referred me to the connecting flight desk at the airport. When I got there this was shut. There was no one available from the airline either and I ended up speaking to airport security. I was told that I had to come out of the airport security controlled area and check in all over again to get the boarding pass and that this is a standard procedure even though bags get transferred on to next flight automatically. There was a queue from hell at check-in which seems to be the norm for Aegean. I have never been asked to check in twice at airport for connecting flights. This then caused problems with my airport shopping not getting through security and I had to pick up my bag re-pack and hand in again. This involved a long and time- consuming process walking up and down the airport's different floors etc. Ground staff were understanding and did their best to help but there is no two ways about it: this was a very poorly "organised" connecting flight. I sent a form to customer service to complain but they just said that the problem was at Stansted and that they have rectified it. I asked how they have rectified it but they just responded by repeating the same. I am not convinced. A hassle-free flight with Aegean seems impossible and the overall experience does not correspond to what you pay. I would not recommend. On the way back with Air Berlin connecting at Dusseldorf did not give any problems and was a pleasure to walk past the Aegean packed check-in area knowing I didn't have to brave it.


5 hrs making my fiancé and I miss our connecting flights back to Singapore. We were stranded in Istanbul airport for 12 hours with no offer of food or drink and no concrete solution from Aegean. Eventually at 3am the morning we were given a hotel. We slept for 4 hours. We then rushed back to the airport the next morning finally guaranteed a flight and arrived back just in time for work on Monday 6am. We were suppose to be there the previous morning (Sunday). Aegean made no effort to book us decent seats leaving us to sit apart the entire journey home as a result I didn't sleep at all during the flight. Therefore I had 4 hours sleep in 48 hours and had to go straight in to work. The representative also lied to us to keep us happy until we left and could do nothing about it. We tried to call him but he refused to take our calls. The plane was really nice and comfy seats but the pilot nearly crashed upon landing. I would suspect that the reason the flight was delayed in the first place was that there was no pilot thus a stand-in pilot was used.


The flight was supposed to leave at 11pm. A maintenance issue on the plane but the airline did not announce a delay / cancellation until the boarding time. First the departure time was delayed to midnight and then to 2am. Finally at 1:45am they announced that flight was cancelled. Passport control was closed. Also there were no baggage claim staff. Aerolineas Argentinas decided to reschedule the flight to 6:10am (7+ hour delay vs. original time). After changing the gate and the plane the boarding started at 6.45am and flight left at 7:30am. This airline is terrible. They don't care at all about service.


Both flights were the worst that my wife and I have experienced. The flight attendants were rude inefficient unprofessional inattentive and were completely aloof to what was going on around them. For example I pushed our flight attendant buzzer at least 10 different times to no avail. We were completed ignored. The food service was a farce and disgrace. One passenger wanted a blanket asked for a blanket but never received one. Another passenger asked for a cup of tea several times and after 30 mins or so it finally arrived. At times you could not even find a flight attendant. We will probably never fly Aer Lingus again.


Love the airline but cost cutting is making the experience disappointing. Very tight seating with poor recline. Entertainment system not up to par with other transatlantic carriers. Flight attendants were exceptionally kind and friendly.


Awful customer service experience. The Aeroflot customer service team promised that they had found extra leg space seats as requested for my wife (dislocated her knee). When on board we found that they were not only normal economy seats but in fact were exactly the same ones that we had reserved previously (before her leg break). So not only was service unacceptable but also the staff seem to have > deliberately deceived us at the customer service and check in desks. I assume to move us on without having to do anything else. So they let the company down and of course passed the problem on to the flight attendants who also did nothing much to help. Very poor indeed.


I bought the ticket online but their website is not set up to allow you to select your seat. So I called their 800 number in the US. I called for 3 days several times each day before someone answered the phone. This agent's English was so bad it took 20 minutes to select my seats. EZE airport check-in at Buenos Aires is chaos. On AeroA all passengers for the MIA flight stood in a single line to be checked-in for only that flight. The same for other flights. We found this out by asking other passengers what to do as there were no AeroA employees or announcement boards present. There were long long lines of passengers snaking through the terminal. Check-in was so slow we were concerned we would miss our flight even though we arrived 2 hours early. It didn't matter though because our flight was delayed 3 hours on a crystal-clear morning. When we arrived at MIA 3 hours late the AeroA gate agents had gone home and there was no one to help us with rebooking our connections to Chicago. The planes both ways were run-down and old on the inside. On the way down a ceiling panel rattled the entire 9 hours. The entertainment system did not work either direction. The flight attendants only appeared 4 times in 9 hours: to serve drinks after takeoff to serve and collect dinner serve and collect breakfast and hand out immigration and customs forms. My advice: 1) Do not fly Aerolineas Argentinas for any reason even if you have to change your travel plans to avoid them or pay more on another airline. 2) If you are unlucky enough to use them and have to fly out of Buenos Aires EZE airport arrive 3 hours early and prepare for the slowest and most disorganized check-in procedure you have ever experienced. 3) If you do not speak Spanish then you will receive only limited customer service on the phone and their web site is primitive. 4) Prepare yourself for old tatty airplanes with no working entertainment system and largely-invisible flight attendants.


Completely amazed as on time! The usual nonsense over passengers having far too much hand luggage - and despite being the posher version of travellers - not a single ounce of common sense with how to put luggage in overhead bins prevailed with the over-made up chef stewardess threatening to place a case in the hold.


We were told we have to pay an extra 39 euros per person due to different flight cost and when we went to a different counter we were charged 20 euros per ticket as ticket amendment costs instead. In all the attitudes of the staff were very unpleasant.


On the return flight from Heraklion a cramped airport check-in-area full of returning holiday-makers: as a home-airport for the airline I would expect more than only one check-in being available for two simultaneously departing flights (MUC  CDG) resulting in horrible waiting queues. Additionally all passengers including those who managed to self-check-in and proceed to a "bag-drop-desk" had to queue a second time to take their luggage to only one open x-ray station themselves - another queuing disaster in an already overcrowded waiting hall. In total the check-in and "bag-drop" process on this particular flight consumed nearly two hours in cretan summer heat. I think Aegean could certainly do better by doubling the check-in-staff (opening a second counter) and making sure that passengers can actually drop their bags at the bag-drop. Making the experience even worse was a consecutive technical issue with the aircraft resulting in nearly 3 hours of waiting in an equally overcrowded terminal airside with bad information policy.


I decided to try the business class (club condor) with Aerolineas Argentinas. I regret to says that the business class of American Airlines is much better. The seat at the club condor are ok not flat bed but ok. We were welcomed with orange juice a cheap champagne and candies. The menu says only one appetizer (no choice) and 3 main courses. Two options are for the breakfast time. The whole experience with the catering was horrible. From the presentation to the quality the food did not respond to a business class. Do not expect to have any cocktails since they only have wine beer and whisky. The dessert was a piece of rock (ice cream) and we received hard croissant and bread in our breakfast. The returning flight did not even have all three dinner options and the food was horrible as well. I wonder how do they plan to compete with such a horrible presentation. They do not provide you with the custom forms for USA.


Offered two choices by employee: find a "volunteer" to cede his/her seat or get on a later flight. Chose the later. Found out later on this flight that the same thing happened to several other passengers. And this later flight was not full, which seems to explain the "bumping". Maybe a wise move in a profit or managerial way, but not a great one in public relations terms.


Old aircraft with no Inflight Entertainment this situation bother me so much. There was also a complete lack of interest shown by the cabin crew in their jobs. Very disappointing. The flying experience was not be very good on Premier Class after I bought an upgrade from  economy class.


50 am flight from Dublin to Boston. Worst flight I have had. 3 out of 6 hours of my flight was spent having to listen to a toddler with his non-stop and very loud crying which the parents didn't exert much effort to stop on top of a seat that doesn't recline. My back hurts so bad. This is just one of the minor things the airline should have a regular maintenance check on to provide more comfort to their customers specially for a long flight.


The return trip from Dublin to Boston was not what we usually experience with Aer Lingus. The flight attendants were not helpful. They were slow distributing the snack which turned out to be only drinks didn't offer anyone a snack. They did not hand out blankets. Told passengers to get them themselves. Distributed the meal slowly and it was well into the flight before we ate. Ran out of choices so we got stuck with a beef meal that was inedible. The flight encountered some turbulence so seat belt naturally went on. Yet the pilot took his time turning that sign off when the turbulence cleared. It seemed like we were confined to our seats for most of the trip. That also seemed to make the attendants happy. They did not appear to enjoy their job at all that flight!


Flight attendants polite but lacked professionalism as they forgot about handing out wet towels and two or three of them were sleeping in the last row of business class during this very early morning hour departure. This is simply unacceptable. The performance level by the crew was very different from what I have experienced on other sectors.


In June after a long flight from PHL to MUC this airline was the only one to drive us around to the plane for Athens in a bus! Recent flight from LCA on 22/8 delayed 35 minutes arrived in Athens with delay. Good old bus to terminal what a pity. Aircraft seating is rather cramped for tall guys covered with plastic leather not really good for hot climates and worst of all the sandwiches were packed full with mayonnaise. Most passengers strongly complained and threw them away. Aegean could be good if they decide to eliminate such problems and make use of modern facilities not the good old diesel bus.


The check-in at Sydney was slow and inefficient. There is no online check-in option for this flight and no seats are allocated prior to check-in so though you should only need to be there 2/3 hours before for an international flight I actually was told to get there 4 hours before just to get a decent seat and even then I queued for nearly an hour to check-in. Boarding was smooth and uneventful. The plane was clean but old. The in-flight entertainment system is horrendous. Considering this is a 15 hour direct flight there is no seat-back entertainment system. There is one large monitor at the front of the cabin and a few smaller ones spaces sporadically. The picture quality is terrible obviously no option to select subtitles if you are not a Spanish speaker. The movies were the same two films on repeat for the 15 hours. Nothing else. The food was adequate though the ran out of some food options leaving my companion to eat vegetarian or nothing else. Obviously the wine is good - it's Argentinean - but the drinks are just served with meals. If you press your call button it is ignored and switched off. I gave up trying to get some water. Breakfast was terrible none of it was edible. Flying back EZE-SYD was not much better. Check-in was a little easier and fortunately this time I managed to get a window seat. Upon boarding I discovered the plane was not full so I had two seats to myself. The only good thing to happen on this flight. The food was just as bad the availability or lack thereof of drinks was the same as before. The toilets were filthy and were obviously not checked or cleaned during the flight. The call-buttons were again ignored. The entertainment system was the same again this time they showed two English language films with Spanish subtitles a slight improvement but still the same on repeat for 15 hours. I would not recommend Aerolineas economy to anyone.


Aircraft old/new(800). Legroom really tight, airline crew to and from were mostly inattentive and tended to spend most of the time in the galley. They were doing their job perfunctorily, devoid of any concern and hardly smiled. Staff hardly spoke English! Only drinks and peanuts on international flight! I would recommend other airlines given the choices out there.


This flight was strictly ok and seemed like one of cheap airlines. It was a short flight but the passengers were very loud noisy but our connecting flight from Dublin to SFO Flt EI147 was a nightmare. After two security checks and a very slow US immigration Customs we went to the gate and the flight was delayed 90 minutes. Once on the plane it was freezing cold and there were no blankets on the seats for passengers. Cabin crew kept saying the heat would start soon but that never happened. We were travelling with kids and they were shivering. After repeatedly complaining the staff gave us some extra blankets which helped a little bit. We had ordered Hindu Vegetarian meals but we were given meals with chicken as they had no veggie meals onboard and nobody was apologetic. On this long flight we were given only one tasteless meal that the kids hardly ate and one snack bar before landing. No snacks or treats for kids during the flight. Vowed never to fly Aer-Lingus again.


Flight left at 7.30am about 6-7 drunken young men allowed to board. One fellow spent the whole 3 hours of the flight yelling back and forth to his buddies swearing every second word it seemed and there were small children sitting right in front of him. Everyone around very uncomfortable. Three hours of drunken louts around us and staff incapable of dealing with them they continued to serve them alcohol. He wasn't met at the arrival gate by security like he would have been in most places. After the horrible flight our luggage did arrive but it did take almost an hour to arrive at luggage collection so not sure if that was Aer Lingus or airports fault. No onboard flight entertainment (3 hour flight would have been nice) and food was all to be paid for but that's ok since it wasn't a long flight. Flight was cheap so would recommend airline for that reason only. But the other low cost airlines we flew on were all cheap too and better.


Venizelou Airport was not easy for this first timer and while I could chalk it up to my age other passengers were also having difficulty. At 6:30 am there weren't enough ground staff to help make the process any easier but I finally managed on my own. It has the potential to be a great improvement once the bumps are ironed out. Found seating cramped and the fact that the seats do not recline a real disadvantage. Fortunately it was only a 3 hour flight but I had counted on making up for lost sleep and that proved to be impossible.


Long queues for check in staff seemed unprofessional. Cabin crew seems to be very tired no smile at all. I asked for 2 glasses of water after they served breakfast one for me and one for my mother they brought only one and said they would bring the second one. Nothing was brought. Meals were downgraded from hot breakfast to a sandwich that was cold.


Several flights in last 3 weeks. Flights late no information staff unhelpful and couldn't even be bothered to clear the cabin. Missed one connection and took three attempts to get anyone to rebook it. Our luggage went without us. Thought Vietnam Airlines were bad but AA could teach them a thing or two!


5 hr flight. EZE-FTE - they changed the airport 8 hours before the flight (from EZE to AEP ) luckily I arrived early and they put me on a bus to the other airport. Delayed 30min. FTE-EZE - delayed 3 hours apparently because of storms in BA that morning but I had a 1630 flight and they never managed to catch up. EZE-SYD - delayed 16 hours initially for heavy rain in BA then they needed fresh crew then the new crew arrived late then missed curfew at Sydney airport. We waited at the airport and departure times kept getting pushed back. Missed my domestic connection but was able to rebooked the next day. At least the airport has free Wi-Fi. Staff do not care and were not helpful will never fly them again!


The flight from Sydney started with one hour delay and arrived before scheduled time due to fortunate conditions. Inflight entertainment was on a central screen 2 movies ok. The food was not great but reasonable for economy. I had to change my flight by 2 days going back Aerolineas made that very expensive for me. The return flight was very poorly organised. Check in was extremely slow with unnecessary delays. Subsequently the take off was delayed 2.5 hours without explanation. The flight itself was uneventful with the aircraft arriving 3.5 hours late. Movies on board were the same as on the flight to BA and were repeated. Meals were minimal. No drinks were offered in between meals.


When I got on the plane the headrest was broken and dangling down the seat back? Why had no one tried to fix it? What a splendid first impression. The toilet at the back of the plane smelt disgusting. I asked a flight attendant if they at least had some kind of spray to alleviate the stench and she grudgingly produced something and stuck her hand around the door and squirted. I have flown several times on this airline recently and the thing that leaves a lasting impression is the complete lack of interest shown by the cabin crew in their jobs. Very disappointing.


I have really nothing positive to say except the low price. Of course we understood that we would not get much because of that low price. However we did not see the crew at all during all the flights only when the food was ready which was at really strange times we and many others on the plane were very hungry. We were served lunch and dinner on the first flight then breakfast on the second. The food was horrible. The food we got for lunch and breakfast was exactly the same and we did not had anything to choose from. The tv-screens at all seats were not working but that was not a big deal for us. We will never fly with Aeroflot again.


Average flight nothing special. Arrived in Buenos Aires at 5.30 am and went to our assigned gate at the domestic terminal. We were booked on Flight 1880 to Ushuaia that was to leave at 7.45 am (12/19/13) giving 30 hours to catch our 3pm (12/20/13) Antarctic cruise. Fl 1880 was postponed to 8.50 then to 10.30 without explanation. Then told the flight would leave at 3 pm. The flight didn't leave at 3.00 we were then told 8.30pm. What happened at 8.30 pm the postponed time for the scheduled flight is something out of a movie. We were never told that the flight was cancelled we were just told the flight would not be taking off. 2 hours later we were transported by bus out to the tarmac to board our plane to Ushuaia. After stopping at Trelow and taking on more passengers we were scheduled to arrive in Ushuaia about 2 am on 12/20. Landed at a small airport. The captain then for the first time announced that we were in El Calafete instead of Ushuaia. In the early morning hours of the 20th we are waiting in an unscheduled airport not knowing when or if we would arrive in Ushuaia. 2 hours later we board a plane and much to our relief we arrived in Ushuaia at 6am. Needless to say we did arrive at our cruise on time but we had one change of clothes to last us a whole 8 day cruise. We were never offered an explanation for the postponed and cancelled flights and then were diverted to a different airport without warning or explanation. We will never travel this Airlines again.


One of the internal flights was cancelled due to a strike by airport staff (Puente de Aereo - Buenos Aires). We had to queue for 6 hours to speak to a representative (during a heat wave where the temperature was close to 40 degrees C). When we did finally reach the front of the queue we were offered an alternative flight for 5 days after the original flight date and were not offered any compensation in terms of a snack or alternative accommodation. Their attitude throughout was "it's your problem". On our final flight back to Bogota they changed the flight time from 6.30am to 5.20am around a month before the flight. We turned up 3 hours before the flight as instructed on the ticket only to find no check-in staff present. We waited 1 hour before a single representative turned up and when I asked why staff weren't present to check us in at the time that we were requested to be there I was told "it's very early". This was another example of their attitude towards customers. As a result the flight was delayed by 2 hours. In conclusion the customer service levels at Aerolineas Argentinas is a joke.


00 17/8. I dread going home with Aer Lingus as there is usually a scrum to get on the plane as the regulars do not understand the meaning of the word queue and the staff don't control the amount of luggage each passenger takes onboard leading to the ritual scratching of heads when their oversized hand luggage doesn't fit in the overhead locker and delay as bags have to be stowed. Why does this continue? When eventually the passengers were on board (it takes forever as many cant count) we then had to listen to the captain boasting about how he was going to get us there early - of course he didn't. Cut the showing off - control the passengers hand luggage and teach them and the staff some manners. Far too expensive for this nonsense - get professional.


I flew Aer Lingus DUB-BOS-DUB in August 2014. It has good staff reasonable planes and routes. But it is really badly let down by its archaic web site with no access to your booking or seat selection before check in tacky interiors with seat pockets hanging off cramped seats some the worst airplane food I have ever had the misfortune to eat. On my transatlantic flight I ended up sitting for 6 hours on the way out in a seat that didn't recline with the person in fronts seat wedged in my face. On the way back I was determined not to let this happen again so chose a middle aisle seat with apparently (on the online check-in website) had seats behind and in front However instead I got a lovely seat beside the toilet which didn't recline as there was a bulkhead behind not shown on their plan. Online check-in is worthless as you still have to queue up in Boston and your carefully printed ticket is torn up and binned. Overall the whole experience was so poor I would much rather go with an airline that actually wants to give passengers a reasonable experience even if it takes a few hours longer to get to my destination.


Returning from New Zealand I flew Air NZ Premium Economy to SFO (normally I go All Air NZ AKL to SFO/LAX to LHR-Belfast). However this trip I availed of Aer Lingus' new service from SFO to DUB to cut out a flight. Seats were incredibly cramped and uncomfortable with very small seat pitch and minimal recline which the passenger beside me commented on also as they boarded. Food was utterly disgusting my alleged beef Stroganoff actually tasted worse than it looked which was no mean feat I didn't even attempt a 2nd mouthful. Wine was extra $5USD. For a long haul flight costing over $900USD one way I think this is a bit mean "breakfast" was a joke a cling film wrapped ham and cheese roll and about 100ml of water in a foil sealed plastic tub tossed out. The whole experience just felt like a cost-cutting exercise. IFE was average/poor small selection of mostly dated material. I would advise anyone going for a long haul fly out of London on one of the better carriers.


My experience was horrible. I nicely asked for good seats because I was with 2 children. The worker answered that she could not help me because the computer chooses the seats. Given seats 35K 35G and 35H. At first look it seems normal but when we got to the plane it was shocking. One seat was window side the other two in the middle row. Where is the logic? Where is the common sense and customer care? This was a 12 hour flight.


15. Disappointing - having booked online an emergency exit seat this was changed to a normal one at the back of the plane on which another person was sitting. The cabin crew were inadequately trained to handle my complaints appropriately.


35. Arrived at the airport at 12.00 facing a long queue due to problems with check in system. Around 45 min prior the flight departure while still queuing for check in they announced our flight cancelled. They made us wait until 19.00 to tell us that we had to come back tomorrow for more info. We were given no food not hotel organised. Staff at the airport were arrogant refusing to speak English to non Spanish speaking customers and uninformative. Never again!


The flight attendants had such a bad attitude and passengers flicked on the service light for the entire flight and not once did I see someone respond. They basically served dinner and then left the cabin for the entire time until breakfast. I was dehydrated and not feeling well and wanted some water and didn't see anyone come so being that I was in the window seat I flicked the service light and after an hour of waiting I finally went to look for someone all the way at the back of the plane and they were all sleeping (it was 7pm). It was such a bad service experience that I will sadly never fly again and recommend that no one else fly either. You have one chance to make an impression and they really blew it with me.


30am flight on 12/21/13. 5 hour delay no explanation. The cabin was dirty pieces of sticky food on the small video screen. Numerous AR employees and ex employees meandering around the business class cabin socializing with flight attendants and members of the crew certainly not helping the already poor service they were delivering. Multiple FAA safety violations. Example: people standing while the aircraft was moving luggage obstructing the pitch during take-off and landing etc. Service was awful. In addition to leaving 5 hours late it took them 2-3 hours to serve the first drink. When they finally came by with drinks I ordered a whisky. The flight attendant explained they did not serve whisky until after lunch and that that she did not have any whisky in her cart. She did not have the Shiraz wine that they listed on their menu either so I settled for whichever red wine she could give me. Lunch was mediocre and immediately after the service all flight attendant disappeared for about 7 hours until they brought the "snack". Not even a glass of water throughout the flight. Finally while sleeping the flight attendant woke me up because the back of my seat was "bothering" the passenger behind me probably because the seat was "defective and reclined too much". The whole point of paying for business class is for the seat.


Passengers on flight 661 from Vienna to Dublin were left stranded at the gate for close to two hours past the posted departure time. Monitors in the area claimed the flight to be on time. There we absolutely no Aer Lingus or any other airport employees in the gate area during this time. The security personnel-the only non passengers we could access - refused to assist the passengers as we all became increasingly frustrated at the lack of information. We made phone calls to the Vienna airport (they must share the blame for this debacle as well) and Aer Lingus. No one offered any help whatsoever. Aer Lingus has apparently trained their employees to respond to any question or concern with a very irritating reply: "We understand that you are frustrated". This is all we heard from Aer Lingus employees throughout this flight. Not one Aer Lingus employee responded with appropriate action. At check in we were promised help with a seating request that I had tried to manage multiple times before arrival. No help was ever provided. The hot meal was frustrating as well. Many passengers were left with no option for the meal. This is no way to respect paying customers. We will avoid Aer Lingus in the future as it is apparent that they are in no way interested in appropriate customer service.


I saw one lady bring on a case large shopper and two large plastic bags! I had checked in a bag and placed a duty free bag in the overhead bin asked to remove it and place it at my feet so a passenger could place a large case in there - flatly refused. This is not the first time this has happened and ruins an otherwise usually pleasant journey compared with the other main airline operating out of Dublin. Come on Aer Lingus get tough with those bringing on excessive amounts of baggage and stop trying to penalise those of is who pay to check in luggage.


Checked in at Palma okay on connection but no through booking for seats. Check in at Madrid and Aerosur cabin luggage allowance less than originating airline (through ticket) so cabin bag removed and put in hold. Entering plane strong toilet odour throughout the cabin. Generally a very dirty cabin interior with hard uncomfortable seating. No inflight films available. Bar service once glass of wine and water. Cabin staff said they had run out. Dinner was a greasy stodgy rice. I've got my return to look forward to - and all for £1450.00 return. Awful - I do this trip 3 times a year and nobody else treats passengers like this.


The flight we were booked on was cancelled two days in advance and we were switched to a later flight. This flight was then delayed by over an hour and there was no information given as to how long the delay would be - the aircraft just didn't turn up. Once finally on board no acknowledgement of the delay but otherwise ok - a small sandwich and drink were served which was fine for such a short flight. The aircraft was quite old although not as old as some others we saw - they still use 727s for some flights.


Of the seven one (Salta to Buenos Aires) was cancelled but postponed as a new flight the second (from Buenos Aires to Trelew on the same date) was cancelled and the passengers left on the airport overnight for 10 hrs. There were no announcements and the new flight never appeared on the board. We were given a chance of free dinner at a pizza place on the airport but no hotels. We foreigners pay more than twice of what locals pay!


The NYC-EZE flight was delayed more than 8 hours. Luckily they emailed me before I set off to JFK airport. The problem is that they forgot that we had a connecting flight and did not make any provisions at all. Calling the Call Center to try to find out what to expect once in Ezeiza (stranded for 24 hours with two young kids? sent to a hotel? put in a different flight from the domestic airport?) was total waste of time. They don't even bother to pick up the phone. In summary: only fly Aerolineas Argentinas if no other option is available. They are unreliable have no customer service whatsoever and will not hesitate to leave you stranded. And never expect an apology.


Our outbound SFO to MEX was great on a 737-800 with footrests and plenty of room. The return tonight was awful. The legroom on business class required my wife to climb over the center console to get out of her seat. The flight attendant came by to offer a drink and slapped down my chicken dinner which was cold. He never returned for two hours to refill my water. They kept the galley curtain closed and he sat and was playing a video game most of the flight. I such a shame when you are a full fare business class customer. Airlines should be required to uphold a certain standard and inform the passengers.


The flight crew and planes have always been first rate and the food while never great was at least passable. On our flight (EI-111) from Shannon to JFK we were served a meal that was quite possibly the worst we have ever been served on any airplane. We opted for the chicken "dinner" that came with some sort of rice as well as something called "Spicy Salad" if I recall correctly. The salad was inedible. If this is the type of food we can expect from Aer Lingus in the future I can assure you that we will be looking for a different carrier on our next trip.


To this day I never received any reply of any kind. Still don't have my reservation code so still unsure if my reservation exist. Have not travelled yet so can not rate on board experience.


This airline tries hard to fill the gap left by the collapse of Aero Lloyd Boliviano but is still plagued by constant changes to schedules usually because the aircraft flying the international route (Brazil) is late in arriving in Santa Cruz and therefore delays the local flights. It also tends to overbook flights and then moves confirmed ticket holders to later flights (it is really important to reconfirm flights) and will even change flight schedules back in time so flights depart 2 hours earlier then scheduled. The airline is fine if you are not in a hurry and don't mind delayed flights changed schedules and don't mind having confirmed tickets ignored.


Ticketing process is manual and very slow - beware and get your tickets before the airport! We were handed a little snack bag as we boarded then served drinks on board - a great way to provide good service on a short flight.


Rio-Buenos Aires-Sydney: AR2255 and AR1180 on 11 Oct 2013. Really bad. Flight was heavily delayed from Rio to Buenos Aires and I missed my connecting flight to Sydney. Meal awful old plane with no inflight entertainment staff very rude. Avoid at all cost better pay $500 more and go with a trusted company.


Flew MEX-CCS- MEX a couple of times in business class in an old wear out 737-700. Shared TV screen seat that resemble the old American Airlines business class. Then I have flown GDL-MEX in the 737-800 what a difference. Service is nice they treat you well but definitely they need to vamp up the Clase Premier Product.


A320/A321. In Athens check-in OK but boarding was extremely confusing with rude staff (overbooking even for pax with boarding cards. i.e. connecting passengers were refused boarding). In Santorini check-in at 7am completely mad people queuing outside of terminal no "Gold star Alliance members" check-in line plus a clear favor for local travel agencies and their pax. Unacceptable.


VVI-CBB-TJA. Checking in took about forever and the Aerosur ground staff forgot to mention airport tax that still had to be paid. This was mentioned by security officers with only 15 minutes to go. We still made it on time despite the lack of help of ground staff. TJA-VVI. While checking in I was offered to take a flight right way or two hours later. I choose the latter but was refused because the luggage guy had already tagged my suitcase for the early flight. Of course they couldn't get it back. Again total lack of service of ground staff. The flights were ok albeit not on time. Flying in these countries is never on time. Despite all this I would certainly choose AeroSur next time but only because there's no reasonable alternative.


No entertainment other than outdated TV hanging from ceiling distorted picture and mainly in another language that could not understand. Seat in front of me was broken and was on a constant lean. The staff or should I say lack of it spent more time talking to one another or reading a magazine than attending to the passengers. The flight home was no better - it might of been cheaper but had I known what they were like I would of gladly paid the extra and flew with Qantas. I would not recommend that you fly with this airline I certainly will not.


I used to travel Aer Lingus on this route quite regularly however since experiencing the leg room on the A319 I see no reason now to chose Aer Lingus over Ryanair when travelling from London to Shannon. I am 6'1" and I literally could not fit my legs in to the seat. Luckily I was in the aisle however kept having to squeeze my legs in when the trolley came past. I am aware these are former Iberia aircraft hence the reason for the difference between the leg room in the A320 and the A319 however I feel Aer Lingus should have reconfigured the A319 to provide a consistent product between aircraft. I travelled in row 7 on the outbound leg of this journey (which was the former business class area for Iberia) and had more than enough leg room. Beware of travelling in the rear of the aircraft on the A319. Very unpleasant flight and I just about managed to put up with it for the hour duration of this flight. I could not imagine sitting in these seats for any longer.


Flew Sydney to Buenos Aires in a plane that looked like it was from the 60's. It was filthy on the outside and inside was even worse. When I opened my blanket on the plane it smelt. The staff were almost non existent during the entire flight. For the price I paid spending a few more dollars to fly with a competent airline with modern planes would be completely worth it.


Found the seats hard and the leg room constrained compared to several flights of similar length on Bangkok Airways A319 in late May/early June. Would not like a three or four hour flight on these aircraft. Would only recommend if no alternative unlike EI long haul which I consider good.


We booked Aer Lingus because it was the most cost-effective option to New York from Birmingham with a short connection time. I was apprehensive above flying Aer Lingus based on previous reviews. The BHX-DUB sector was on an Aer Arran (now Stobart Air) ATR which was practically empty with overhead bins that accommodated carry- on's but the aircraft was very noisy. DUB-JFK was an A330 in 2-4-2 configuration. Seats and leg room were ok. Seat back TV entertainment was limited and not the most user friendly. Alcoholic beverages have to be paid for and there was only one round of soft drinks. The meal was mediocre and the pre-arrival snack was a flapjack. The crew constantly seemed in a hurry to distribute meals and drinks to the point where they practically chucked it at you before moving on. The crew then disappeared not to be seen until arrival. Whenever I fly transatlantic in economy I always seem to be disappointed. Nothing beats the middle eastern carriers on service. The only benefit of flying Aer Lingus is leaving from a local airport and the US pre-immigration clearance in Dublin which enables one to arrive in the US like a domestic passenger and avoid the lengthy immigration queues. Price however is comparable to other carriers.


Out April 4th back April 17th. Preferably I would never use Aeroflot again - expensive queues at every stage slow miserable long faced staff videos on board out of date food poor.


The aircraft cabin was not clean on all of the 4 legs I traveled the cabin crew were rude and unhelpful food inedible and on two of the planes the TV radio and reading light were not working. I will never use Aeroflot again.


We had delays at Gatwick but once in Tripoli we were told to wait two days for our connecting flight to Lagos which - totally unacceptable. We stayed in the airport from early Mon morning until monday evening stranded without any local currency and offered refreshments approx 11am. After a lot of protest we were put on flight approx 8pm that evening. This was my first experience with Afriqiyah and will be my last - despite the savings it wasn't worth the terrible experience. The lack of communication in Tripoli was disgraceful and =on the plane the staff were curt.


One day before departure I received an e-mail informing me that the return flight was postponed from October 14th at 23:15 to October 15th at 08:40. Since I had to be back in Sao Paulo on the 15th in the afternoon I contacted Aeromexico in Brazil to request that my return flight be transferred to TAM who code share with Aeromexico on this segment with the flight leaving Mexico City around 20.00. Aeromexico told me that the notification must be a mistake because they see no changes in their system and all flights are according to original reservation. As proof they even sent me a copy of electronic ticket which really showed all the correct departure times. Also checking the Aeromexico site there was no indication of any delay. So I forgot all about it until one day before my return flight when I got a Trip Reminder e-mail stating again that the return flight was now at 08:40 on the 15th instead of 23:15 of the 14th. I again contacted Aeromexico this time in Mexico and again they confirmed that everything was according to original reservations and they had no information about any delay. After using Aeromexico's online check-in system and receiving electronic boarding passes with the correct time stamped on them I felt somehow reassured. My mistake. When I arrived at the airport to check-in my luggage I was informed that due to "unscheduled maintenance" the flight would be delayed by 10 hours. Unscheduled Maintenance? Really? Either Aeromexico's computer system is totally screwed up and they have no idea of what is happening with their schedules or they simply are lying to their passengers to avoid having to transfer tickets to other airlines. Whatever it is it is totally unacceptable!


We waited in line 55 minutes while one employee handled baggage and check in for the flight. While she assured us that we would make the flight it was a harrowing experience after we arrived at the airport 1 hour and 20 minutes early. At the gate one employee handled boarding and she had to check a number of bags because the overhead bins were inadequate for a typical carry on. We paid extra for upgraded meals which were terrible and I hate to think what those that did not upgrade had to eat. The attendants from Dublin to Orlando were no shows except for the meal service and a laughable cookie snack. I would never recommend Aer Lingus to anyone.


The A330 would be comfortable for a trip that lasts 4-5 hours tops definitely not as long as 8 hours. The Dublin to Orlando journey was very uncomfortable the seats are far too narrow the leg room is a minus and the arm rests are far too narrow. All in all a horrible journey. The flight was very smooth. The air hostesses were abrupt while trying to accommodate everyone. I will think twice before I book another long flight with Aer Lingus.


Departure from old and dark Terminal F in Moscow. Boarding started about 50 people went to the jetty when they stopped everything due to broken galley on board. We were strangled inside the jetway for over 30 mins with no info at all. Couldn't get on board and they closed gate doors so we couldn't comeback to the gate. Horrible service. Flight itself was ok nice 777 but 10 seats abreast is too much on such a long flight - too cramped and not comfortable. Crew were very young tried to smile few times and be nice. IFE was good. Food acceptable but very small portions. No alcohol was served at all. Return flight without any boarding problems. Food much better than from Moscow but no choices were given at all. Young crew didn't smile even once quite poor English female FAs looked very nice and groomed but male FAs looked like some cheap bar workers - all ties untied buttons of shirts were left opened really bad view. Not impressed at all. Generally I wouldn't recommend Aeroflot for longhaul flights as service is quite poor crew inattentive and very cramped cabin but they offer the quickest connection from Western Europe and day flights which saves a lot of time.


No seatback screen food OK. The return flight BA-Sydney was poor. The same movies were showing as 5 weeks previously! The food was awful. The service was ordinary. Nobody appeared to have checked the toilets for about the last 8 hours of the flight - no toilet paper full bins - disgusting.


The quality of the food seems to be dependant of the airport you last left leaving SA or the UK the food was ok with a North African theme but when we left Tripoli the food was inedible. The flights are dry so they only serve warm juice or soda. The movies are heavily censored at first it's quite amusing but it gets irritating after a while. Woman's shoulders are blurred out and they even censor out all references to alcohol or gambling but blood death  murder are all good! Tripoli Airport is awful you can barely breath for the smoke and there's no organisation it's like going back it time.


I had three tickets to Mexico from two different places. On all three tickets and on two separate occasions they changed the flights and added a ten hour layover. They said that they would fix it by asking me to leave a day later. I booked through Expedia and they would not help. I was on the phone with Expedia and Aeromexico for at least two hours. They did offer a refund but by this time all the fares were at least $250 more. I had to cancel all three tickets and rebuy on other airlines at an extra cost of $750! Their schedules mean absolutely nothing - and certainly don't book on anything that requires a connection.


Cabin experience was good even though there was no space in the overhead lockers both ways and I ended up storing the bag under the seat which meant reduced legroom. Service on board and catering acceptable but nothing special. Food good but service disorganised and one FA asked the customer to remind another FA to bring him water! Check-in experience was the worst with a huge queue and people trying to barge in. When I raised this with staff at bag drop-off they didn't seem bothered and said they would rather use capacity for the actual desks. Overall customer service on the ground was not great. In future I am going to avoid this airline as would advise you to never try to book a flight on their website. This is meant to confuse and rip you off. I have been booking flights for my own use and for work and have never encountered such an error with the flight dates before. This is a low quality airline charging high fares.


Tripoli is the filthiest most hostile place and staff bully passengers especially female. We were delayed for 8hrs and no one would help. They all smoke in the no smoking areas the toilets have to be seen to be believed. Brand new planes are good but there the value stops - it is just not worth the saving on flight costs.


I am in full support of the labor action by the crew but I will never recommend Aer Lingus to anyone. We were not seated together so we could not help each other with our bags and the crew could easily have rectified this at boarding. A six hour flight sitting eight rows apart! This was not necessary. We paid over $500 in extra expenses because of the strike and the best the cabin crew offered was an extra cup of tea which was very nice but not quite enough. Avoid Aer Lingus.


Waited for 2 passengers for 35 minutes. Caused us to miss the Paris to Chicago connection by seconds. Aegean flight crew alerted halfway through the flight that we probably wouldn't connect in time and again as we left the plane. No help from them no one was available. Our group of five college educated adults couldn't find any directional signs whatsoever in Paris airport. We could only hear our names being called to board. We reached the gate in time to watch our flight take off. Had to spent the night in Paris. Filthy plane dirty seats badly worn carpet.


The cabin service was a disaster staff treated passengers in a disrespectful manner. Is only worth flying with them if you need leg room and have to take extra luggage. Seats are in a bad condition amenities - many of them do not work at all and the selection is very poor.


Last week reached Manchester 6 hours late following an unscheduled stop at Dublin. Technical difficulties again! No sense whatsoever of Aer Lingus trying to minimise the effect on passengers. They need better more reliable planes or much better customer service or perhaps if it wouldn't be too much to ask both!