The flight to Toronto was delayed and I asked whether I would be able to make the connection which I was assured I would. On landing in Toronto I made it to my connecting gate 20 minutes before takeoff and they had already removed me from the flight. Colleagues who arrived at the gate behind me were not removed from the flight. The explanation from customer service was that they were in business class and I was flying economy. Needless to say the flight I was on and made the connection to was now full as was the next flight making me late for a meeting this evening.


Plane was late arriving in Dortmund and more delayed leaving for Palma. Our AB connection did not wait in Palma so we were re booked onto another flight. Crew unfriendly and did not care that many passengers missed their flights. Our flights from check-in in Dortmund to Barcelona took 9 hrs 45 mins. Air Berlin used to be very good now they are people carriers who simply do not care.


Not only have they crammed in extra rows of seats ensuring the most cramped flight experience they still let the seats recline which puts the seat in front of you in your face. I did not have a choice in airlines as I redeemed aeroplan miles and spent the same amount as if I had flown on AC but got stuck on rouge. The fact that Air Canada is switching sun and fun destinations to Rouge has made the decision to switch to Westjet an easy one. At least the loyalty miles (Westjet dollars) will actually get me on a Westjet plane!


The overall experience was not too bad but the main negative point is the very poor quality of the food onboard. It is impossible to eat what they serve. Better to take your own food if you travel with Air Canada.


A very bad experience. Check in was a mess ticket incredibly expensive for what they offer. Excess baggage 10 euro per kilo. On board you have to pay for everything and very expensive. Plane was old and not very clean. Legroom was a nightmare and seats uncomfortable. And the most important: crew very rude and not smiling.


Arrived to Zurich on AA. Due to the volcanic ash cloud my morning flight to Berlin got cancelled. No one showed up by the gate to explain what was happening so all passengers had to run back to the check in counter only to be redirected to the Air Berlin service desk. After waiting in line for about 30 minutes was told that I can be re-booked either to a 7pm flight this same day or following morning although they could not assure me that the flight would actually depart. No accommodation food voucher refund of the unused portion of the ticket or getting me on one of SAS flights directly to Oslo or Copenhagen were offered because in words of the airline rep "It's not our fault." I ended up buying a train ticket to a friend in Germany renting a car and driving to Oslo myself.


We booked on points and quite frankly I had no idea what Rouge was before we even boarded the plane. Biggest complaint was about lack of in-flight entertainment. As a parent with two younger kids in-flight movies are a lifesaver. I was floored to see that missing. Did we have other options - yes. We had our own ipad books etc. What was galling was to be told "you can access movies from your ipad but only if you have the app downloaded first". Of course that is useless advice once in the air so guess what? We have iPads for rent for $10. It's the nickel-and-diming on every last thing possible that drives me nuts. The plane was huge and full and yes seats are cramped. I am 5'8 and did okay my husband though at 6'4 it was an agonizing trip particularly the red-eye on the way back. Finally the crew. They all looked very young and the inexperience showed. A young Dad wasn't seated with his wife infant and toddler and was told to "ask around to see if someone will switch". He said "I was told you would help me with that" to which the response was "there will be lots of people who'll want to switch if you ask around." Not sure if she ever did lend assistance. There are other nitpicky things (flight was more than an hour late leaving Maui) etc. Nothing was disastrous but all the little annoyances add up. I am officially done. To be charged for every little thing plus have poor service and the prices aren't even that much better? No thanks I'm out!


Both my flight from Honolulu to Vancouver went mechanical and eventually cancelled after 7 hours of indecisiveness from the Air Rouge crew and now last night from Vancouver to Honolulu we took off and had to turn back around because of mechanical problems again and the flight was cancelled. The "Premium rouge" seats are Business class prices but no way Business class seats. What a downgrade from Air Canada's lay flat Business class seats. I am contemplating flying economy on Westjet.


I was so wrong! I travelled from Toronto to Phoenix. While waiting at the gate the staff were so disorganized they were not able to board the passengers in a timely fashion. There were 5 boarding groups. They called the first second and third in rapid succession so there were very long lines that were taking very long time to process. Once on the plane there was not adequate space for my carry on. I was told I had to check it. Since I have medications in the bag that I cannot be without I refused to check the bag. The stewardess asked me to remove the medication from my bag and keep it in my purse or under my seat. It would have been embarrassing! In order to remedy this situation in the future perhaps Rouge should not allow people to place backpacks and smaller items that can fit under the seat in the overhead bins so more room would be available for carry on bags. Then place coats and jackets in the bins after the bags are in place. The plane was so full that I had to sit on my winter coat for the entire 4 hour flight as there was not even a space for my coat. Not too comfortable. I paid the same price or more than my last Air Canada flight Toronto to Phoenix so Rouge is not even offering a more economical flight. More than likely more profit for the airline less comfort for the passenger.


Our most recent trip to Europe included a one-way flight from YVR to LAX for a 3-day layover for some fun in the sun. We asked to be moved up to an earlier flight as we were meeting some friends in LA so I contacted AC reservations three times and got three different stories. I decided to go to the airport the day off early and asked where I could change my flight. This is where the unfriendly cold staff interactions begin. When I asked where I could go to change my booking the lady proceeded to hold up a finger telling me to pause while she scrutinized carry on bag sizes for passengers then when she "had a moment" pointed in the general direction of a service desk and said "there!". A short walk and 10 minute wait in the line led me to another miserable lady who told me I should be in the international terminal since I'm flying to LA but in this case "she'd make an exception". I proceeded to ask her if there were two different operating companies for domestic versus US flights knowing the answer. The lady gave a short and concise "no" response and proceeded to tap away at her computer for minutes without looking up or saying a word. Her next words were to give me the outrageous "change fee" costs which I paid to get the ordeal over with. When I asked about the policy change she said didn't give any explanation other than "that's the way it is now." Inflight the staff were even worse. We flew on a "Rouge" flight which I guess is their budget full-staffed sub. Long story short the worst airline I've flown! From their front-end service staff to in-flight crew all around miserable people. I'm never flying with them again. Lets put it this way my wife and I were almost stuck in Europe during the Lufthansa strike and we feared having to travel on an Air Canada flight back home.


Connection was late and missed our direct flight to Dublin which was oversold for the next night - after 7 hours in Toronto the next day we then flew to Frankfurt for another 7 hour layover before finally reaching Dublin 2 days late. The Tampa-Toronto flight was held on the tarmac in Toronto 20 minutes as there was no gate crew and the flight attendants did not allow connecting passengers off the plane first then customs closed. Air Canada booking agents "forgot" to rebook my husband and I on the direct flight resulting in the Frankfurt layover - inept. Return - same issue missed our connection in Toronto to Tampa had to fly 4 hours later to Orlando at midnight and rent a car to drive home. Will never fly Air Canada again!


Very uncomfortable seating on old looking B737 HAM-MUC. Flight full and was very annoyed when gate agent decided my carry-on suitcase was too big to go onboard but had to be gate checked. Bag is/was well within size limitations but I was being penalised for boarding as one of the last passengers as previous passengers were allowed to carry 2 bags on board. Was very inconvenient to carry laptop travel documents and other valuables as lose items while carry-on was gate checked. Should have done what majority of late boarding passengers did and simply ignore the tag and take the bag/suitcase on board.


As soon as I boarded the plane I was a little taken aback at how many seats there were (and I travel a lot and have seen a lot of aircraft). I sat in 51F which is right at the back of the plane (as in last row). It's a 3 seater row (with adjustable arm rests) so I had plenty of space to move around freely. However any other of the seating and it would be a very tight fit. I'm a larger guy so I tend to get the aisle seat but I found that the rest of the craft would've been very cramped for my size. Just enough leg room I'm 5"9 and I was barely touching the seat in front of me. Any taller and it would be painful.


I must admit after seeing these reviews I was a little nervous. But I thought I would give them a chance especially since it was our honeymoon. On the flight down we were coming from Thunder Bay to meet the connection in Toronto. When checking in in Thunder Bay we were told we would be getting our seats numbers when we get to the gate. I later realized that this was a fancy way of saying the plane was overbooked and we were chosen to be bumped. However we were able to get on the flight and my wife and I were able to sit together. On the flight down the staff were very cheery and in a good mood. After this first flight I thought I might be giving them a good review. The seats are a little cramped but it was not too bad for four hours. The way back was pretty bad. So when we check-in in Cancun the agent said that the plane was overbooked and asking us if we would volunteer to spend the night. My wife and I both had commitments back home so we said no. So they gave us our tickets and once again told us we would get our seat numbers at the gate. Translation: If people show up you are still getting bumped. We both got on the flight but were unable to even sit anywhere close to each other. We asked if could be switched but we were told no. Ironically the lady was beside was by herself too so they were just too lazy to figure it out. The staff on the way back seemed very miserable. My wife told me she had to flag down someone to order food even though she had her credit card out ready to pay. And they didn't even give her a declaration card. Thankfully in Canada you can fill one out for the entire family. While I admit that the entertainment system is very innovative it did crash from time to time. So make sure you have some back up entertainment on your devices. The fact that we were almost bumped on our honeymoon is very discouraging. I would say stick to WestJet Sunwing or Air Transat. I can't wait until Porter starts doing tropical destinations. However I would not recommend Rouge unless you are prepared to be bumped and you don't mind the cramped space.


I am 6'4" tall 280 pounds. How I got into the seat I will never know. The poor person in front of me had my knees in their back and simply wasn't able to recline their seat. I'm used to AC staff being frumpy with a 'can't be bothered' attitude but this flight hit a new low. Rude abrupt ignoring requests dealing sandwiches like cards from a deck I could go on. The final humiliation was that after a 4.5 hour flight my legs were totally numb (as was my rear). It took three passengers and an AC staff member to heave me out of the seat and support me while the circulation returned. I changed to another airline for the return flight. I will never fly AC again. I will pay extra for another airline take a stop over change my route but never again AC. I am ashamed to be Canadian with you as the national airline.


There is absolutely no space between your knees and the seat in front of you. When the person in front of you reclines you will get trapped in your seat. Worst of all the staff will treat you as the problem for being too tall. I know that I will never fly them again. Lufthansa and Air France offer much better alternatives. I have flown to Europe with these carriers and had more leg room with better meals as an added bonus.


It appears that AC flight attendants hate their job and are only too pleased to show this to the passengers. On the first flight one of the attendants was barely civil. Return flight a repeat performance with a different attendant. At boarding time I wondered why no attendant was welcoming passengers or being helpful at the rear of the plane where we were seated. An attendant was there alright seated in her position and doing absolutely nothing. During the flight she managed to serve the drinks before sitting down in the last row to read eat and watch a movie. Her colleague was somewhat more professional. I am wondering however what has happened to civility to say nothing of service. These people don't seem to understand that they are there for the passengers not the other way around. One sees nothing like it on the other major Canadian airline in Europe or in Asia where flight attendants still consider friendliness and service as part of their job. Appropriate training and supervision is definitely in order.


As well the entertainment system is in my opinion very poor. The selection for those who have their own iPad is less than for those who rent an Air Canada Rouge iPad. I really wish that there was an option to fly this route at least once a week with the main airline Air Canada.


They're making a few extra bucks by cramming more very uncomfortable seats onto an Airbus 319. The "entertainment" streaming which replaces the usual video screens is a joke unless you enjoy watching endless commercials and the lamest movies on the market. My biggest problem is that Air Canada on certain routes no longer gives you a choice between a regular flight and "budget" Rouge. Fortunately we were flying Vancouver to Palm Springs ( only 2.5 - 3 hours). Pity the fools who are on long haul Rouge flights. I'd be tearing my hair out! The high school kids who were pretending to be flight attendants were enthusiastic and doing their best but as mentioned in another comment are they prepared for an emergency situation.


While waiting for bags at the destination (which took 90 minutes) most of the passengers we talked to said the same thing - never again Rouge. Air Canada has embarked on a strange experiment to find out how much people will pay to avoid extreme inconvenience and physical distress.


Phoenix to Toronto Jan 10th 2015 AC1848. There is simply no leg room in economy for an average height adult. It was incredibly uncomfortable for the duration of the flight. Will have to find an alternative airline.


On my way to the airport I got a text saying my connecting flight was cancelled and they had to re-route us. I was to arrive at my destination at 0930 in the morning and didn't get there until 5 in the evening. I had a 2 hour wait in one airport and a 3 hour wait in another. This was not acceptable to me as I was travelling with my husband who is a dialysis patient and had meds with him that had to be kept cold also my 75 year old mother who has problems walking. Not once did we get an apology or even a food voucher to eat. Thankfully we were only travelling from Deer Lake to Toronto - usually a 2.5 hour flight but took us 11 hours. Very disappointed.


First issue: Booked to depart Vancouver at 0800 on 1 Aug 14 on a flight to Toronto we arrived at the airport early. Checked our bags and got our boarding passes however on the boarding pass it did not have a seat allocation but indicated that this would be done at the gate no problem. As we had cleared security and it was now only 0620 we casually got a coffee and wandered up to the gate. On arrival at the gate my wife went to the desk to get our seat allocation only to be berated by the desk person who told her they had been paging us we didn't hear anything. He then informed her that our flight was boarding. We said that our flight wasn't until 0800 he then told us that our original flight was delayed until 1000 and we had been placed on the one now departing. Obviously had we not arrived early we would have been waiting around until 1000. All well and good but why weren't we informed of the change when we check in? Arriving early in Toronto messed with our booked transport which caused a few anxious moments and we had to get a taxi however thanks to Viator we got a refund on our transport booking. Second issue: The next flight was from Toronto to Seattle (E90) 3 Aug 14. On this fight the cabin crew showed a complete disregard for the comfort of the passengers. We were seated in the second last row of seats and were very conscious of people using the toilet no problem. However the flight had a number of turbulence issues and at one stage the line up for the toilet was half way up the cabin. On a number of occasions people asked if they could use the toilet at the front of the aircraft and this was denied. It did not help matters with the seatbelt sign going on and off. At one stage a young girl who had been waiting a long time got to the front of the line only to be told to go back and put her shoes on. I have never been told to put my shoes on. Anyway all that said I will never fly Air Canada again. The first impression is always the best and lasting impression.


The on time schedule was ok but I have never experienced such an unfriendly and unprofessional cabin crew with really poor language skills! Aas I was about to change the position of overhead luggage to get the lighter one in the less strong compartment I was told to remove it immediately. Even after explanation the answer was she would not care as this compartment was not for me. When requesting a new blanket as the one on our seats were obviously already used the same person told us that this was not her job the cleaners should have fixed this but if we want new ones we should get up and look for it ourselves.


Maybe they should spend as much time taking courses in courtesy as they do on those ridiculous outfits. I boarded the plane and had to put my ticket into my pocket because I had a full hot coffee in my one hand and a very heavy fragile bag in the other hand. Upon entering the plane I already knew my seat number in my head. The attendant demanded to know what seat I was in. I told her and kept moving. She then got belligerent with me and demanded to see my ticket. I told her that I don't have a third hand and my ticket was put away. She jumped in front of me to keep me from walking forward and demanded yet again to see my ticket. I have flown this airline maybe 5-6 times now and all of their flight attendants are rude. The physical plane was fine the flying was fine the snacks were fine but the attendants - not fine.


This was my first and last rouge flight. Economy seating was terrible. There's absolutely no room. When comparing economy seating and space on rouge to other airlines other airlines' economy seating is huge. I thought sardines had it bad but then again the sardines are typically dead before being canned. I now know what a sardine feels like. I'll be taking another airline. To Air Canada bring back normal service!


30 for our family trip to Cancun. Check in was slow with only one attendant taking her time. After scanning our passports the Air Canada attendant told us that because my husband and son has the same first names it causes problems for their system. She was very rude about the whole situation! Arrived in Toronto where the attendants were more professional and friendly. Inflight was uncomfortable and tight which can be expected with economy class. Overall flights were OK but we will avoid flying Air Canada again.


Check in was speedy. There wasn't a queue to get through security so the Fast Track didn't make much difference. The lounge at Heathrow was spacious and comfortable and the food selection was fine. The 1:2:1 seat formation ensured privacy and the lie flat seat was comfortable and just wide enough. I'm 5ft 7in but if you were much taller or bigger it would be a tight squeeze. The food selection was ok fish meat or veggie but all choices were available. My salmon was well cooked and the vegetables were hot and not overcooked. There was a choice of 2 white wines one of which was not available due to all stock being used on the incoming sector! Come on I'm sure LHR has a pretty good catering set up. I don't drink Chardonnay or red wine (3 choices) so I had to drink beer instead. This really is unacceptable in Business Class. And why no Canadian wines? The service on both sectors was efficient and friendly so no complaints there. I can't comment on inflight entertainment as I didn't use it. The WC's were shocking. They smelt like a public urinal with wet floor and paper stuck to the floor - and this was 1 hour into the flight. They obviously hadn't been cleaned at the turnaround. The lounge at Calgary is being refurbished so it was crowded and not very comfortable. All the chairs had rips or worn arms so the refurb is well overdue. The flight back was ok I got my wine this time! The toiletries supplied were an unknown brand and not worth bothering with very basic. For the amount of money paid for Business Class they could do better. It's more like Premium Economy except for lie flat beds. If the LHR/Calgary sector had Premium Economy I would have taken it. Next time I will try Canadian Affair (charter) Premium Economy. This was a leisure trip so expense was very important as I was paying! If Economy is well priced on Air Canada it may be worth it but not Business Class.


Staff were very rude at check-in at the boarding gate as well as on the flight itself. I requested a pillow and a blanket for my son who was very sleepy as we had transited from UK the air crew rudely said to me that we have to pay for it I didn't mind paying but it is something unheard of. I travel so often but never asked to pay for these things even in the cheapest airlines in Europe like Ryanair EasyJet etc. I will never recommend Air Canada to anyone and will never fly with them again in the future. This doesn't seem like a star alliance to me. Worst by all means.


Weather delays in Atlanta caused me to be stranded in Miami for 4 days. Knowing the forecast I asked representatives in Stockholm and Berlin if I would make it to my final destination. All representatives refused to look up flight or airport information causing me to be stranded in Miami instead of getting on a later flight out of Stockholm. Furthermore the flight in Berlin was delayed 3.5 hours. Completely unpleasant flight experience. I will not fly with Air Berlin again. Flight was satisfactory.


They have taken all the fun away from travelling on vacation and cheapened the Air Canada brand considerably. I am an elite status AC member and really struggling with continuing to give Air Canada any more of my business because of this. The service is mediocre at best and the whole ipad concept does not work. The movies are old and it is too awkward to deal with. Overall a truly unappealing experience.


I am a regular BC Client and on short notice had to fly Rouge. All they are doing with this service is making me fly other airlines. I am forced to fly Rouge Premium to Costa Rica Feb. 23rd and purposely choose American Airlines with a Layover in Miami of 3 hours for the trip home as I prefer their business class.


By the time we were boarded all the luggage bins were full of large suitcases. This has happened a number of times now. Tired of struggling to load our small bags and will now try another airline that actually enforces hand baggage size. Would help if Air Canada thought about all customers rather than ignoring an obvious problem.


The new business class seat is terrible - narrow short ridiculously sized and shaped. It's okay as a seat but I paid for a good night's sleep. Forget it! I'm 6ft 4 and when the seat turns into a bed it slides the lower half of your body into a tiny plastic coffin-like box with no room to move your legs at all. It wasn't long enough for me - so it wasn't humanly possible to lie down! As a result I arrived at LHR tired and irritable lacking the sleep I had needed and paid for. The cabin crew were brilliant but they told me that a lot of other business class passengers had complained about this new seat. It's also difficult to get the seat back up again from a thr "bed". My seat 2A on C-FIVO was also missing a flexible reading light. It is a reasonably new aircraft so why on earth was that missing? Basically Air Canada has decided to shove more seats in every class onto this aircraft at the expense of comfort and space and every passenger is short-changed as a result. The B777-300ER that normally takes 359 passengers is being converted to 458 passengers - mine was one of them. The passenger loses. I have read that it is a plan to reduce cost per seat by 15%. It is a total disgrace - avoid this aircraft at all costs. Air Canada used to be a great airline but it is heading downhill. If this is the way Air Canada is going then it's time to change airlines folks.


Unfortunately no Premium class provided. On the way back I flew in Economy class. Worst flight ever being cramped and bum hurt which never happens even during a 15 hour flight. People beside me also could not believe this bus class service. Flight Attendants nice but what cheesy outfits. Air Canada what happened to you! As a frequent flier they are giving me too many reasons not to be a loyal customer.


Everything you read in the unflattering reviews is true. However to add insult to injury we had a full flight with no water in either of the washrooms! There was what appeared to be a well-worn sign in the washrooms apologizing for the lack of water and a supply of little individual towelettes to wipe your hands afterwards. On the trip back when the stewardess asked if I wanted a drink I asked first whether there was water in the washroom this time before deciding whether or not to drink anything. I will never travel Air Canada Rouge again. I will fly another airline for my next trip to Florida in a few months time just to avoid the inconvenience of no leg room (and I'm barely 5 foot tall) discomfort of thinly padded seats inability to get in and out of any seats but the aisle nothing to ease boredom - not even a used newspaper from a previous flight. By far the most uncomfortable flight I have ever been on.


Due to the protection they get from the government they feel that it is their right to charge 1/3 more for flights. They claim that they will match competition pricing and actually publish on their site that they will but refuse to do so when approached. Online and phone reservation staff are confrontational and rude. Would not recommend them.


On the way out staff were a slow and unhelpful but our main complaint was the food - we boarded at 12 so assumed lunch would be provided instead a 'light snack' was served at 2.30 and there was no meat option because they had already run out. Before landing we were served another 'light snack' which was the smallest wrap I have seen. On the way home our flight was delayed at LGA for over an hour with barely any communication until we could board. Onboard my sister asked the attendant if we would make our connection - he looked at our ticket and said probably not without any sympathy or conciliatory expression. When he gave us immigration cards my sister told him we didn't need them as we were only transferring. He said "you might if you have to stay overnight in Canada" - a possibility that had not yet been suggested to us and which was delivered in an incredibly flippant way considering we had told him we had important work engagements we needed to keep the next morning. When we got to Montreal we rushed to the connections gate where Air Canada staff who were supposed to guide us told us the plane wasn't waiting for us despite there still being time to make it. The rest of the evening was spent walking from end to end of the airport as Air Canada staff constantly referred you to different colleagues for help. In the end we had to stay overnight in Montreal wake up at 3 to fly back to Toronto and then on to New York arriving in London 12 hours after planned. Even based on the first outward flight we know we will never fly with Air Canada again.


I agree with all other reviews. Worst leg room ever. Expect lots of leg related health issues in the future because you truly cannot move your legs while inflight. I fly with AC frequently but will be looking at other options. I do not carry my IPAD with me nor do I wish to rent one for $10.


Sure breakdowns happen. I was tracking the history of the aircraft online and it has been broken down and attempted to be put back into service 4 times in a week. I am 6 foot tall and the lack of leg room was not only insulting it is bordering on a health and safety issue. Air Canada Rouge would rather make the extra few bucks off cramming a few more seats on the plane than worry about whether passengers will be able to walk again after flying with them. I am so upset that I have cancelled my return flight with this airline.


Air Canada Rouge is the only AC option on this route. Flight attendants tried their hardest and were pleasant. Only two of them however so service was very slow. Seats are worst I have ever flown - no leg room hard and thin seat cushions. I'm 192 cm and my knees were stuck against the seat in front of me. Everything about the experience was cheap cheap cheap. Price was no different than regular AC service. I've been a regular and loyal AC customer for many many years. I would avoid AC Rouge and switch airlines if this is the only service AC would offer on the route I wanted. Trip satisfaction 4 out of 10 because we arrived safe and sound not because of the inflight experience!


23/9/2014 Vancouver to LHR AC854. For Economy the leg room was OK compared to other airlines albeit still cramped. The staff were friendly and helpful. Entertainment system also OK. But the food! It is simply the worst quality I have ever encountered on a long haul flight and was so bad that I bought food from Subway in the airport to eat on the return flight. That turned out to be the right decision considering the quality on the return flight was as bad as on the outgoing flight. Simply not acceptable on a long haul flight and for that reason alone I will not fly Air Canada again.


Ground staff were helpful and reasonably friendly. The plane was a 767-300 and the seat was very uncomfortable as the padding in the middle of the seat had vanished over the years. The four stewardesses in my area must have been 60ish and not up to speed. One stewardess asked a passenger to get out of his seat and close the overhead bin as she had a bad back. Knowing that Air Canada did not serve meals domestically I checked online about international flights and it said that meals were served. None provided. During the flight I was offered a decent beverage twice and a couple of times the stewardess came by with a tacky plastic jug and served lukewarm water. I travel to and from Asia quite often and have never experienced such poor service on any other airline. I will absolutely go out of my way to avoid flying Air Canada again.


A320 was full and while it was a short flight of just over an hour it seemed a lot longer as every second passenger seemed to be a screaming child. Maybe have flights where no passengers are under 5 years of age? Let's see which airline is brave enough to introduce such a restriction. After this performance I think next time I will pay a higher fare on the full fare airlines.


If you are booking a cheap flight their service may be fine but when you book an all inclusive vacation with Air Canada and have to pay for baggage check-in food and entertainment it is not acceptable. The seats were uncomfortable for a 5 hour flight. $10 to rent an I-pad for entertainment. No in flight music or movie without the rental. Not everyone has an I-pad or takes it on their vacation. Pre- booking seats can only be done by calling Air Canada and waiting on line for 45 minutes or longer. I will never book another Vacation with Air Canada.


Alas this might be the last time we use this airline as it was the most uncomfortable seating and rudest crew. My back is still hurting after a week and we cancelled a trip to Hawaii that was coming up due to Air Canada Rouge. The crew was as usual arrogant and unprofessional. They decided to turn all the lights on half away through the red eye flight to distribute beverages while everyone was trying to sleep. As for the price there is no difference with mainstream Air Canada. You pay the same for a horrible experience.


Going there we dealt with rude staff. We brushed it off and believed it was just a bad day for them. Our return flight was no better. The flight back was from Athens Greece to Montreal and then Toronto. The sad thing was instead of returning home to Toronto on Saturday 4.30pm as our tickets stated we had the privilege of being bumped off our flight and sleeping at the Montreal airport with my 12 year old son and husband. No explanation was given except for "sorry this flight is overbooked". We had assigned seats and everything so how does this happen?? Apparently there was no hotel available that night either so it was a very rough night. I emailed customer service and still have had no reply.


I'm not a very tall person but in order to sleep I had to lean forward on the tray table; I ended up being repeatedly suffocated by the person in front of me every time she reclined her seat. The entertainment system is okay and they dim the screens during the night to help you sleep. The food was good but it seems you only get the choice of Chicken or Pasta.


Check-in ok. Seat pitch much narrower than on other airlines little to no leg room. Food is average but had to pay for everything even non-alcoholic drinks. No IFE on outbound flight - limited IFE with shared monitor on return flight. Staff rather arrogant and unfriendly. Cabin and wash rooms dirty on departure on outbound flight. It seems Air Berlin offers two very different products under the same brand - I'm happy with the product for the European market but long-haul is not recommendable and not even cheap!


This was the worst experience of my life. Never again. Air Canada should be ashamed you are so cramped in your seat that can hardly breathe.


Jan 10 2015. Absolutely awful. Paid for business class and got hostility class. Attendants terrible. Seating worse than economy on other flights. Will never fly AC again.


Didn't know about Rouge. There's no leg room minimal service no comfort no space in the overhead since people bring large carry-ons to avoid paying for checked-in luggage. The almost 5 hr flight to Phoenix from Toronto was painfully boring with the in-flight entertainment consisting of online streaming of old movies and shows. We had to bear all this again on the flight back!


Our first flight was delayed which meant we missed our connecting flight to London. Both my sister and I missed several appointments - work for myself and registration for her PhD and meetings for my sister. It was also my sister's 25th birthday which is an extra detail but made the subsequent experience much worse to take. Our return flight included a connection at Montreal - the plane from New York was delayed and from the offset the staff on the plane were incredibly rude disengaged and unhelpful when we asked for advice and reassurance. The whole process was terribly managed - we arrived at the boarding gate in time to see our plane pull away from the gate - some better communications and we definitely could have boarded that flight with a five minute delay for the other passengers at most. We were then sent around the airport with cursory explanations and a lack of basic guidance - for example no one explained there was a shuttle bus to the hotel or even pointed us in the right direction. There was a lack of staff in the airport due to it being a bit later in the evening and we felt completely unguided in the process. I was stunned that a customer-focused service could have such a poor grasp of good communications and moreover just didn't seem to care about it's customers as well. We arrived in London 12 hours after our scheduled arrival time. Overall the process was poor in itself - bad food stingy amounts. When my sister asked if we would be served another meal the attendant smirked and said 'You could loosely call it a meal'. I'd never fly with Air Canada again.


Paying extra to get a seat with extra legroom is worth it although the seats are getting threadbare and any padding that may have been there no longer shields you from the frame of the chair this is especially true on their smaller aircraft flying into Kingston.


The price is outrageous the service is generally poor (even in business I don't find it super friendly) and it is the only long haul airline where I have to bring my own food when I fly economy. Also completely inefficient and useless systems if you want to book an end to end flight using different members of Star Alliance for different legs of the flight (if not in the same class). Every time I have to deal with them I have to grit my teeth.


Return from Fort Lauderdale to Ottawa. As many have said cramped. Rouge is overpriced. Reminded me of cheap flights UK to Spain 25 years ago. Yet for what one gets Rouge is not a cheap option. But at least the crew got us there and with a soft landing.


My husband was asked to hold our carry-on bag on his lap during take-off because there was no room in the overhead compartments and the bag did not fit under our seat. The staff on flight 1786 were not at all accommodating. Both my husband and I are not complainers but the service you get with Air Canada Rouge is totally unacceptable. They give you nothing for your money.


The seats were nothing like business class the service was so so we got an IPad for inflight entertainment and it felt like a 'charter type' airline. I wasn't aware that my flight was with Rouge so I was very disappointed when I entered the airplane and realized I was on the discount flight and had used my upgrades for this. I go to San Diego a couple of times a year and I will probably fly with United from now on since Air Canada doesn't give us an option to use Rouge when connecting to Canada.


Paying extra to get a seat with extra legroom is worth it although the seats are getting threadbare and any padding that may have been there no longer shields you from the frame of the chair this is especially true on their smaller aircraft flying into Kingston. Due to maintenance issues the entertainment system on the Toronto to Heathrow leg had to be completely rebooted mid-flight making it unusable for about an hour. Luggage handling was slow and bags marked “Priority” were some of the last ones off. Since they are the only airline that flies out of Kingston it used to be worth the extra 30% on fairs for flights going outside of North America to fly Air Canada for the convenience but with chronic scheduling problems because of aged aircraft it is becoming less so.


Of those flights 11 were on Air Canada and on 8 of those 11 there were either delays of more than two hours or cancellations. My most recent was on Air Canada YVR to YEG - the flight was cancelled and it created a great deal of confusion for Air Canada. First they would let us know about putting on other flights in 15 minutes half an hour later they were still confused and lost. They said they would give a lunch voucher but couldn't get them to print and that took 45 minutes. Finally a lunch voucher that would buy an airport pre-made airport sandwich. Back after lunch and sched on flight in another hour (now 2.5 hours later). This is very typical or even quite good service for this airline. Food and beverages - if you like a mini bag of pretzels and some juice or water or coffee then great. I only travel Air Canada when absolutely necessary.


Booked Air Canada in Feb 2014 got changed to Rouge. Worst flying experience ever. Flight to Honolulu was 1 hour late returning flight was over 3 hours late. Seats are uncomfortable with no legroom even in Premium class. We were charged the same prices as Air Canada nothing on Rouge is close to a regular Air Canada flight. We have flown many low cost carriers in Europe for 1/10 the cost with better service. Will never fly Rouge again it is awful. Inflight entertainment is a real laugh. My wife and I are regular Air Canada customers. I would rate trip satisfaction value for money and seat comfort 0 as other passengers have done.


One week prior to departure rec'd an Air Rouge email - oh well had no idea what it was. Now I can inform you - it was awful - a throw back to Air Transat planes 20 to 25 years ago. The seats were so close you could not sit with your legs straight if you are tall and you could not cross your legs let alone your ankles. Once the person ahead put her seat back I could not move or would have hit my head on the back of her seat. There ought to be a law re safety -- none of us would have been able to move to get out in an emergency and what about health insuch cramped quarters. The correct spelling is not "Air Rouge" - it is "Air Ruse"! I will never take an Air Rouge flight again.


I begin by comparing the regular Air Canada Boeing 767 to the Rouge Boeing 767. You will note from the seating chart that the regular Air Canada Boeing 767 has 39 rows with eight passengers per row. The Rouge aircraft has 49 rows. The additional ten rows undoubtedly speaks volumes to the uncomfortable seating mentioned by many. Like many of the previous commentators I have been a member of the Air Canada Altitude 50K group for years. In good faith I booked with Air Canada to discover my flight to be with Rouge. The Rouge seats are extremely uncomfortable and offer an average sized passenger little if any leg room. Your knees are crushed when the passenger in front moves their seat back. Comparatively the seats are similar to sitting on a wooden church pew for the duration of the flight. I will never again fly Rouge. From Edmonton there are a number of other options available.


I just returned from a trip to Thailand and flew the Vancouver to Hong Kong leg (return) business class in their newly configured 777-300 series aircraft. The new business class seating arrangement on this aircraft is an unmitigated disaster. Where do I begin! It is primarily a 2-2-2 layout with 3 rows being 1-2-1. This single seat is only available to AC super elite members. So AC has decided that any other full fare business class travelers on this aircraft are not entitled to a single seat. Ridiculous. The tight seats are far too firm and narrow footwells make it impossible to properly stretch out and have a relaxing sleep. There is no storage area and materials used are cheap and do not even belong in a Premium Economy section. Window passengers do not have a clear access to the aisle. You have to climb over the other passenger. This is unacceptable in a business class in today's airline industry! I browsed through the Duty Free Magazine located in the seat pocket in front of each seat and asked the Flight Attendant if I could order something. She advised me that the configuration of this aircraft did not permit any duty free sales on board. No duty free on board when there is a duty free magazine located in every seat pocket! I will never fly on this aircraft again and my frequent flights to Asia will be on other Star Alliance carriers which are improving their business class product not reducing it to cattle car status such as AC.


On top of this they messed up on our return flight from Calgary. No premium economy available so we chose the front two seats in economy they changed the plane last May didn't tell us so we lost the seats after a few calls to the call centre in India they refunded the charge for the so called premium seats but it's not a money issue we wanted the seats. Arrive at the airport and now we have to pay $70 for our third case that was FOC on the way out. We explained we would have booked it if we could but no joy they charged us. The only way to complain is to write to them apparently which we will for sure. Based on these issues I wouldn't recommend this airline.


Terrible. Avoid at all costs. I travel quite frequently and am of reasonable height/weight. The seats are tiny and uncomfortable. Knees pressed against the seat ahead. Barely any lean back because you'd slam into the person behind you. Very small storage above. Inflight 'entertainment' didn't work. 5.5hrs to Maui. Paid top dollar. Lots of other people commented the same. Nice staff not the jaded older ones that can be found on regular AC flights.


Can't complain about the service as the attendants were workmanlike. Seating as noted by most reviewers is awful. The in-flight Wi-Fi service did not work initially and when I finally corralled a flight attendant she laughed and told me that the crew had forgotten to turn it on. By the time they did turn it on we were third of the way through our 2.5 hr. flight. Would fly this airline again on short routes no more than 2 to 2 1/2 hours and only with an aisle or exit row seat. Otherwise caveat emptor.


I was seated at the window seat on several occasions I had a request for food water in the middle of the flight I pressed the attendant button waited more than 20 mins then an attendant went by and just went past no stopping on our side of the aisle and asking if anybody needed anything this happened in the middle of the flight when everyone was asleep so I didn't want to call out loudly but was waving my hands. This went on for 3 more attendant passes me before I was able to get the attention of an attendant. On the way back flying from Tokyo to Toronto I opted for an aisle seat thinking it was easier to get their attention it was but they were not the friendliest or most cordial I was asking for snacks in the middle of the long flight I was asked to go to the back myself to get pretzels and cookies. No more long haul Air Canada flights for me if I can avoid it.


Air Canada did not contact me once during this time only provided vague updates through the hotel staff. On the ensuing flight from Greece customers were still charged $10 rental fees to use the in-flight iPads despite being delayed more than a day and a half. Disgusting customer service and clearly poor plane maintenance practices. A good way to ruin a vacation is to fly with Air Canada.


The seat space was so small I felt that I was being punished for the full five five hours of my trip. Since I'm just under six feet I wondered how the tall people were handling the unconscionable seating. I didn't write a letter then but vowed not to take Rouge again. However Rouge became the only option on a recent return trip to Tampa. I had the same negative experience.


Flight 1810 January 8/15. Premium Rouge is not close to AC business class level at all and I don't feel it should be charging the same amount of points for Premium Rouge. Usually you are served water or juice on arrival to aircraft but there was a delay with that. The overhead bins above the middle seat section were too small to accommodate most regular size carry-ons. The inflight entertainment was non-existant and iPads were offered free to Premium rouge customers $15 for economy customers. We could have used our own iPads to watch the movies offered if we had known and downloaded an app for this. We were told this quite rudely by the air attendant who seemed quite annoyed we didn't already know that is how it's done on AC rouge. The iPads weren't handed out for an hour and collected about 45 min prior to landing so we did not get to finish our movies. You were also unable to hear any announcements when you had earphones in listening to the iPads which I'm sure is not allowed by the safety guidelines. The first drink service was after the iPads. The meal was very tasty and good but too bad no switch up with menu as we had flown previous day with same menu. Seats smaller and very old and no support. I am not sure if they were short staffed that day or what but all the attendants seemed very unhappy and rude. I would never fly this airline by choice and I think Air Canada should have a serious look at keeping this airline. We were unhappy in business class so I cannot imagine how those in economy felt.


Seats are jammed in. They are narrow and there is no room between the seat in front of you. I am only 5' 7" but could not sit straight with my knees together. They were jammed into the seat in front of me. I could not put my laptop on the tray unless it sat at an angle. Entertainment system was a joke. First of all they announced after we were asked to put our phones on flight mode to download the Air Canada Ap. This information should have been announced in the boarding lounge. Even if you had the ap it could not be used until 45 minutes after we left the gate and had to be turned off when we started our descent (1/2 hour before landing). Staff announced we were headed for Vancouver; not Calgary. They seemed like this was their first flight and were unsure of everything. They were like excited kids but not helpful. This is the first and last time I will flying Air Canada Rouge.


One flight was on time one was 25 minutes late and the other was over an hour late. Minimal information was provided about the delays and most of that was obviously incorrect. Check-in at YYJ and YYC was simple and efficient but at YVR was terribly slow with only 2 bag drop desks open and huge queues. The overhead lockers on the YYC to YVR were inadequate leaving everyone a scamble to find space anywhere they could. I would give any other airline a try next time - Air Canada performance leaves much to be desired.


30pm from Calgary to London Heathrow but after boarding the pilot announces that there was a problem with the de-icing device. They spent hours trying to fix the problem but in the end the flight was canceled. By the time we walked out of the plane it was almost midnight. I understand that due to safety issues there was no choice but to cancel the flight but what I'm extremely upset about was the unhelpful staff and lack of support for the 300 passengers walking out of that plane at midnight in a snowing city hungry and without anywhere to go. After exiting the plane we were summarily dismissed by agents who could do nothing to help us rebook our plane find hotels or even to just to remove our "checked-in" status so that we could call the helpline to rebook our flight. Because the desk agents failed to remove my "checked-in" status (when I asked they told me it would be done in about an hour which did not happen) I had to call the help line 3 different times before someone there was able to reach the ticket office to fix things up and issue me a new ticket for next evening. Needless to say it was a sleepless night. As a single Canadian adult traveling by myself with all the right gadgets and adequate travel insurance I was lucky enough to sort everything out myself albeit with endless frustrations. I can only imagine how much worse it would have been for foreigner families or elderly people with hearing problems. Because of this experience I will probably take a vacation from Air Canada for a long long time.


Unfortunately I made the mistake of consciously booking with Rouge while thinking that it couldn't still be as bad as my first experience - I was wrong! My YUL-LAS return flights over the past two weeks were a complete disaster in every possible way. I even earned a compensation reward (that will never be used!) for one of the flights. I fly a lot including regular transpacific flights (not with Air Canada!) and super discount flights on Chinese airlines. Nothing compares to the poor quality of service on Rouge. Rouge seats are terribly uncomfortable the flight attendants are clueless the planes are old and not well maintained (does anyone enjoy blocked overflowing toilets).


On a recent trip to the Caribbean on AC rouge we were treated to incredibly uncomfortable and cramped seats a dingy and dirty interior a flaky electrical system (lights on lights off like magic if the lights worked at all) and an unreliable entertainment system (maybe you can watch a movie maybe we'll be having bandwidth allocation problems and you won't be able to). We brought our own devices for the entertainment system but there is no charging capability. How handy. And the light switches are on the arm rest so my neighbour's elbow was also quite efficient at turning it on and off unexpectedly. The flight was late both directions didn't seem to be weather related. Nobody made their connection on the way back forcing them to stay overnight. So no incentive to choose AC again that's for sure. We were always willing to pay a bit more in the past. Now we might as well go with any low-quality discount airline. Apparently they are all the same.


Being 6'4 I would rather get a root canal then have to sit on a rouge plane again. I am in disgust that Air Canada would create such a terrible product when their mainland carrier is great. I am an altitude member and fly often with AC and somehow have managed to avoid this airline for almost two years and will never take another rouge flight as long as I can help it. The entertainment selection was terrible not that I had enough room to watch it on my ipad as my legs where twisted in a pretzel trying to find a comfortable place for my legs. Never again!


Flew on new 787-8 aircraft in a standard economy window seat. The plane has only been in service since the early summer and it shows. It still looks (and smells) new. The climate control system pumped fresh air into the cabin the AC was very good. The windows on this plane are huge. The ambient lighting changed according to our journey's progress and provided a good general atmosphere. The entertainment system was excellent and fast responding with an extended selection of films TV shows games etc. Every seat came with a USB plug as well as AC power. Flight attendants were courteous professional and between them spoke 6 languages to cater to the various passengers. The overhead storage bins were very large. The cabin in general seemed spacious and pleasing. Before I review the seats and leg space please make note that I have small build 5'5" (165 cm) and 132 pounds (60kg). Leg room was ok as long as you don't have carry on luggage on the floor. The seat reclined to a relative comfortable position (as far as an economy seat may be comfortable) although I didn't note a major improvement over other/older Air Canada planes including the 767-3 which was replaced by this plane on this route. The big problem with the seating in economy is the 3x3x3 configuration. The seats are narrow. I was lucky that nobody was sitting in the middle seat next to my window seat. The seat felt cramped without a person sitting next to me. It would've been almost unbearable to fly for 10 hours with someone next to me. Remember I'm smaller than the average person and couldn't imagine how an average or large person could last in an economy seat for such a long flight. Air Canada definitely dropped the ball with this seat configuration on an international flight. It might work for a short haul flight but not on a 10 hour flight. Simply outrageous design decision. Another inexplicable design decision was to mount controls on the arm rest exactly where you'd put your arm. There were several incidents witnessed during the flight where a passenger accidentally pressed the flight attendant button. The flight attendants reaction was as if it was a common occurrence. I myself accidentally pressed the seat lighting button a few times and changed the volume on my flight entertainment program. This is a very annoying design flaw especially if a stranger sitting next to you will push the buttons on your flight entertainment controls. Food was horrible possibly the worst meal I've come across specifically the main course for dinner as well as breakfast. One bite was more than enough to leave the food on the tray. The new plane has a lot going for it but is plagued by design flaws in economy that would most likely make the long journey in economy a very bad experience for almost every single person. Disappointing! I cannot recommend a flight on this plane in economy. My suggestion would be to pay the extra money to fly in Premium Economy. The seats looked far more comfortable and had had a better 2x3x2 configuration. I also suggest to eat prior to flying at the airport and/or buy food to eat prior to boarding.


The equipment is old 767 aircraft. I confirm this with the flight attendant because the bathrooms were in really bad shape. The seats were new and hard and no longer flat beds. You can get spoiled when you pay for Air Canada business-class prices for economy experiences. The food was good but they ran out of my choice. Do not fly Air Canada rouge unless you need to use this airline. No TV on back of seats and bring your iPad.


The TV did not work and we had to wait for the stewardess to be ready to re boot it! The seats are 3x4x3 and very little leg room although the leather seats were quite comfortable. The worst thing was the rude service we got from the air hostesses they looked like it was too much trouble to do anything for you! The food on return flight was appalling before we landed we were handed a yoghurt and a dry slab of some kind of cake. For the price of the flights I felt the great films did not make up for the bad service poor food and cramped conditions!


We first had one stop in Montreal then straight to Edmonton landing at 10.30 pm. After the 4th change Air Canada had added another layover in Toronto after Montreal now returning at 1.30 am. I wouldn't have booked this flight if I knew this is the way they operate. There are too many other airlines that never change there flights no matter how full or empty the flights are. Book through another provider.


All other Star Alliance airlines were great. Air Canada was shocking! There were no shower facilities in the Air Canada lounge in Vancouver. The aircraft was very dirty. Crumbs of food smeared sticky stuff old rubbish around our seats. We had ordered special meals due to medical conditions for 3 family members. The food was inedible - overcooked. Our business class meal consisted of chicken that was too hard to cut potatoes that disintegrated as soon as we tried to pick it up with a fork. Dessert was a small fruit salad. We were offered our breakfast instead of our dinner in case that was better and the crew were understanding but there were no other food options available for a 19 hour flight. We were hungry for 19 hours (travelling with 2 children). This would have been unacceptable in economy. Upon receiving our complaint Air Canada offered 10% discount off our next flight. Useless as we will never fly with them again.


Seats were the most uncomfortable. For the cost of this flight I was expecting more for the money. I will not be flying with Air Canada any more for the simple fact that when the flights were booked back in August there was no mention of Rouge and there certainly was no discount for that portion of our flight. Time to go back to old system.. I do not recommend flying rouge if your flight is over 1 hour long or if you are over 5' 5" good luck trying to fit your knees in front of you in your seat. Goodbye Air Canada Rouge!


What kind of a system of 3 zones to load an aircraft? Simply ineffective annoying and takes extra time to load the aircraft. What were Air Canada thinking? Service was rated as zero just like a charter flight. No more Air Canada!


What happened here? Last year it was standard comfortable economy and this year we were jammed in like cattle. Never again will we travel Rouge! The couple next to me had an 18 month old baby on their lap. Awful for everyone.


Loading time is long as middle and window seat passengers have to squeeze in and out. I'm 5'10" and my knees touch seat in front.


Flight 1807 from San Jose to Toronto on Jan.4th. Initially scheduled to arrive on Sunday afternoon then changed some time ago to Monday morning at 1.40am. Plane was then delayed with no explanation for two hours and sat on the runway for another 25 minutes. The new seat spacing is absurd. If you are over 5ft 10 do not use this airline. Arrived Toronto approx. 4.30am on Jan 5th with partner and two younger kids to find that the bags did not arrive with the plane. To date no info on when they will arrive.


What a disappointment! My previous flights to Honolulu were on Air Canada not Rouge. When I boarded the Rouge jet in December 2014 I noticed there was no inflight entertainment. A 6 hour flight with no inflight entertainment? Air Canada should let travellers know that the 767's they fly to Honolulu have no inflight entertainment. Had I know this I would not have flown Rouge to Honolulu.


One of Air Canada's latest Triple Sevens equipped with their latest interior in economy with black leather seats and a very cramped 3-4-3 configuration. Very narrow seats uncomfortable but just OK for a 6.5 hour flight. The controller for the in-flight entertainment screen is now placed in the arm rest just where you lean your elbows causing lights and cabin call alerts all over the cabin. Little thought has been placed into the design of Air Canada's new economy cabin! Also my light control was turning on the incorrect light (obviously little testing of their systems on a new aircraft). Cabin attendants all old-timers and all very miserable but this is consistent with my experience of AC's transatlantic offering. Food - perhaps it is time they quit the hot food service! Still cannot believe this economy cabin design has actually entered service and other airlines that also employ the 3-4-3 configuration on the Triple are far more comfortable.


Never again. Seats were horribly uncomfortable-on the flight down my husband and I both ended up with back pain because the seat forced me to sit with my shoulders slumped forward. I've also never been on a plane with so little leg room-maybe three inches from my knees to the seat in front and I'm only 5'2". Flight back was slightly better (different seats) but still uncomfortable. We noticed several rows of "prestige" seats as we got on the plane but they were the same as all the other seats except with a bit more leg room. There were only 3 flight attendants for the entire plane one and a half of whom were dedicated to business class so service was slow. As other people have said there's no inflight entertainment unless you happen to have an iPad. I generally read so that's not an issue for me but I'd have been in trouble if my e-reader ran out of charge as there were also no plugs or usb ports available. And though it's a small thing the uniforms are hideous especially the hats which looked to be "one size fits nobody."


Both were equally disturbing in their own way. The bottom line is that if Air Canada is going to charge full fare on a flight then it should not be "charter" quality. If I pay to fly business then I should get what I pay for. As for economy the leg room is atrocious for a 5 hour flight. If the person in front of you leans back then their seat is a few inches from your nose. Also we were not warned ahead of time that there would be no entertainment- they tell you to download the app to watch movies on an Ipad or Iphone but they provide no charging mechanism for your battery so you are forced to rent an Ipad for $10. If we are paying the same rates as a regular Air Canada flight shouldn't the entertainment be free just like on those flights? Air Canada used to be my go-to airline. No more- certainly not if I have to take a long haul flight on Rouge. They are shooting themselves in the foot. They used to claim "Best Airline in North America five years in a row". This will never happen again if they continue on this path. Extremely disappointing.


Each time I take Air Canada between Vancouver and some Asian destination I become increasingly frustrated with half of the staff's attitudes. It seems to me that some of these flight attendants tend to get easily frustrated towards Asian passengers. One flight attendant was lecturing me what I should and should not place in the overhead compartment (I really wish I just ignored her). Another major issue I have with the new seat design is the placement of the earphone plug which is located in front of us. It's extremely inconvenient to unplug it in and out all the time when a passenger next to you has to get up. Plus this is also one of the least comfortable economy seats I have sat on.


We had paid top prices to travel to visit family in Canada. On boarding the plane we were not greeted merely nodded at by a 'gentleman' who barely glanced at our boarding passes and said 'down there'! Not a great start and this attitude and lack of care or service continued throughout the flight. Not one of the cabin crew smiled during the whole flight - for which I was awake the whole time! Yes we were travelling economy class however we had paid premium prices for these flights! Very disappointing to be treated so poorly. As for the 'food' - words fail me!


I knew it was going to be bad but still I was curious to fly rouge and experience it. The plane was very old worn and dirty non existent leg-room poor selection of movies from their wifi IFE cabin crew okay but very young and inexperienced never felt safe with them food options a joke and unhealthy. This product would be acceptable if low cost but the prices are the same as AC mainline and the offering is tremendously below standards. I had better flights with real low cost carriers in Europe or Asia for 1/10 of the price paid. Good things landed on time and my baggage arrived too. I won't get rouged ever again.


The leg room is terrible - my knees were jammed into the seat in front of me the whole time from Toronto to Phoenix and for the return flight back. If the person in front of you reclines their seat it is absolute torture. Out of 4 flights in total from Ottawa to Phoenix we had 7 planes due to mechanical failures. Very archaic options for in flight entertainment. If I could give 0 stars for "Value for Money" and "Seat Comfort" I would.


2 hours 10 min flight. I thought drinks/snacks for sale but sandwich soft drinks were served complimentary. Inbound flights SKP/LJU/FRA CRJ900. each 1 hour 30 min flight. Skyshop menu was in a seat pocket and drinks/snacks were for sale. All flight crews were friendly. Security check at the Ljubljana airport for transit passengers was chaos however it's possible to go to a gate within 30min.


Very fast on CRJ 90. Seats comfortable and crew was fine. Ground services good and lounge was quite nice.


Flight almost full departure on time. Service on board by 2 pleasant and friendly female flight attendants. I bought coffee mineral water and a very nice and fresh filled croissant for EUR 6. Good value!


Much more spacious higher ceiling and with big windows. The seats seem to be more comfortable and have more legroom. The business class is not separated from the main cabin though not even with the standard back seat curtain. The food offering could be slightly improved for usually I've had good meals on Adria.


I loved flying with them. Very small airline but a functional one. Crew friendly on board nothing special regarding entertainment or service. But flight duration's were short too so nothing to complain about. What I loved the most was a fast transit process in Ljubljana since its small airport and immigration was very fast. Would choose them again on my future trips.


Adria Airways provides a low cost product these days. The food and beverages become for purchase including water. This is acceptable for short flights but it should be clearly indicated during the ticket purchase on their web-site. There are no hot options and quality of sandwiches is really poor. Besides the service was very friendly and efficient. Both flights arrived on time.


Flights were made by CRJ900 NextGen aircraft. Very clean cabin and comfortable seats. Staff were always nice and friendly. New SkyShop service was excellent with nice prices and it's not too expensive.


I love the very large windows which are at a proper height so that you don't have to bend your neck down in order to look out the window like on the older versions of this Bombardier equipment. Moreover the aircraft is very quiet. It's a short flight but in business class you got a good meal and a comfy seat.


In Economy class was served just coffee tea an water but it's fine for one and a half hour flight. Very friendly and helpful cabin crew members. Very clean and comfortable cabin on CRJ900 aircraft.


The aircraft's are very clean fresh new and the staff was very helpful. Besides I felt very safe and comfortable in the aircraft.


It was on a very clean Airbus A319 and it was a light load flight. The crew were warm and kind especially the Purser who took her time walked and talked to several passengers. They even offered me a pillow and blanket which I appreciated. A warm refreshment with selections of cold/hot beverage were offered on this 2 hours flight. We took off about 5 minutes earlier and landed more or less 20 minutes earlier. It was a relaxing flight and I do hope they will be flying to more destinations in the future since Slovenia is a beautiful and lovely country to visit.


It has much bigger windows which makes the cabin look more spacious. Despite Adria cutting back on a lot of their routes for what it is the service food and cabin is OK.


Pre-take off on all sectors given an individual bottle of water and plastic glass. During flight some pleasant cold snacks tasty and attractively presented. Drinks on demand. Cabin crew all very friendly good eye contact and knowledge of English. Seats just normal economy ones. Transfers in Ljubljana a bit confusing. In one direction followed signs into a passage which was locked. A couple of minutes later somebody came and let us out to go through security. On the return leg did not have to go through security there. Disappointing that Ljubljana Duty Free shop does not sell alcohol after 9pm. Also that the Slovenian liqueur speciality advertised in their in-flight Duty Free catalogue is not carried on board. All flights on time.


All flights were on time and nice very clean planes / good flight crew. Seats were comfortable enough for a 1-2 hours flight. Boarding was easy for all flights. Ljubljana airport is very small and nice. The only downside is the absence of any snack. FA served only water and coffee/tea. This is almost like low cost airline. It is recommended airline for short flights.


Too bad the airport is not too busy. Both flights were on time and they had Duty Free service with certain items on special prices. Their tickets are not good may be that is a reason that they are on economic difficulties.


Both legs on time. Just a tiny sandwich and only one round of drinks but ok for a 2 hr flight. Slow and unfriendly staff. Very little room in CRJ200 even though it was not full. Passengers had to pick up their luggage from hold upon arrival to LJU and carry the bags to the terminal building.


Boarding on time. The aircraft looked quite new and very clean. Meal served was above my expectations. Cabin crew were very nice. The only thing that was bad was the seating arrangement. I sat in 13th or 14th row and that row didn't have any windows! Otherwise flight was ok.


First flight on time return flight slightly delayed due to heavy snow in FRA. Flight attendants attentive and helpful. Delicious snacks on both flights. While waiting for take off on first leg passengers were served Slovenian sparkling wine juices and water. Comfortable seats and generous leg- room with CRJ 900 to FRA and CRJ 200 to LJU. Both airplanes very clean and seemingly well maintained all in all quite an enjoyable experience.


Small planes but as a tall man (6ft 4) I did not feel cramped either on the CRJ-200 (AMS-LJU) or the CRJ-900 (LJU-AMS). The cabin crew were friendly and the food for such a short flight was good. Also the price was right.


A great little airline transferred to them after our transatlantic flight. The advantage for the CRJ sitting on a remote stand was that we got a really interesting ride around Frankfurt airport with operating aircraft taxiing landing taking off all around us. Onboard the crew were pleasant and managed to serve a hot lunch to us during the 60 mins flight. We departed and arrived on time and the flight was smooth.


Delayed slightly at Gatwick but that happens. Otherwise very good flights. Cabin crew friendly and welcoming ensuring that you were okay - without being too pushy and forward. Short flights and light meals/snacks served.


Adria were not as good as Swiss but they did make us feel welcome onboard and look after us. The return flight was much better than the outbound flight with the cabin crew smiling and talking to passengers. The CRJ was clean and looked in better condition than other airlines equipment I have flown in the past.


Short hop from KBP to LJU. The airline is 3 star but my ticket had 5 star price tag. Online sale worked fine online check-in system issued me a pass with wrong boarding time (nearly 2 hours early). Luckily their call center worked well and I was told to report to the airport at normal time and use "wrong" boarding pass. It really worked. There were about 14 passengers onboard Canadair200. The plane was new and clean. Seats were very narrow however seat pitch was okay. My seat didn't work well so I did take off and landed in reclined position. Food was much below average (small cheese sandwich) bar service was good and generous. Flight departed late but made it in the air and landed about ontime. Crew were cheerful and attentive. My special meal was delivered and was okay (much better then standard sandwiches offered to other passengers). All in all a real strong 3 star experience but overpriced ticket. Also saw no difference between business and economy cabin. Same seats for different price.


New plane with pleasant cabin interior and comfortable leather seats. Flights on time food ok. Adria Airways has new uniforms (60 style) and the flight attendants are attentive. Web-Check-in works excellent.


However I always find the service on the leg between Skopje and Ljubljana to be lower quality than the leg Ljubljana- Amsterdam Ljubljana - Frankfurt etc. The crew is not so friendly and helpful they always offer tuna sandwiches (assuming that because of the Muslim travelers). I insisted on a ham sandwich and never got it. Twice on the leg Ljubljana-Skopje (or vice versa). If Adria pretends to be a quality part of Star Alliance it shouldn't distinguish among the passengers which fly Skopje - Ljubljana and those flying from Ljubljana to Western Europe.


Generous legroom, nice meals and a fantastic range of drinks to choose from. Crew was attentive and it is nice that Aegean leave the cockpit door open during boarding..


Only complaint, please change the welcome and inflight “sparkling Greek wine” to real champagne. Star Alliance priority bags arrived promptly at baggage carousel Heathrow.


The boarding was quickly and the crew very . During the flight, we had no entertainment (no films, no flight info). The food was an olive bread with a free no-alcoholic beverage (the first was free). Very smooth landing at Heraklion.


Crew immaculately groomed and attentive. Flight was on time. I was impressed with my first experience of Aegean.


Both went well and flights were on time. Unexpected snacks and drinks on flight. Breakfast on MXP flight. Fast check-in, friendly cabin staff and quick baggage claim.


First flight was on time, the A321 was clean and the Flight hosts were pleasant and friendly. Hot food was served and had an overall pleasant flight. Seats were comfortable enough, they seemed to be the same as the one Lufthansa originally put on their planes and I guess everyone went with them. Arriving in Athens there was a delay of half an hour due to congested skies as its the summer peak time. Boarded on time again a friendly staff with a good plane. They are a great choice.


The Zurich - Athens - Zurich legs were in Business class, to which I was upgraded for free being a Gold Member of their program Miles and Bonus. During the inbound flight I was served a 4 course menu, with 2 choices for the main course, with excellent wines, return flight was in the morning, so breakfast with 2 choices of eggs (scrambled and omelette), fresh fruit platter, greek yoghourt and bread. Responsible for the Business class section was every time the Maitre de cabine, who was very attentive and kind. Flights were on time (ish) and transfer in Athens was easy and smooth, even though inbound luggage could not be through-checked because of the lack of customs in Mykonos Airport (it was on return though). Only slight downside was check-in at Mykonos at 6 am, with only 2 counters open and queue moving very slowly, taking me 20 minutes to check-in my suitcase. But I guess that's more a matter of the airport than the airline.


Flight attendants were pleasant and friendy. Was traveing with my partner, we got bored halfway through the flight as there is no inflight entertainment system. Hot food was served, overall a positive experience.


The entire experience was very good. We were a bit delayed on our return flight to Heathrow and were continually updated on progress. The seats were comfortable and not tight. A hot meal was served in flight - no fee and a beverage was even included. This was on a three hour flight - a really nice touch. Unfortunately, my gluten free meal which had been ordered was not on board but the flight attendant provided a very nice salad and a sincere apology. All in all, we had a very enjoyable flight each time.


ATH-ARN was again great legroom and also served a hot breakfast. For what we pay it is great value, far better than many other competing airlines, the planes are also new and clean. Only drawback is that there is no entertainment provided on the 3 hr flight, why not show a movie?


Clean, plane seemed quite new.  Staff are friendly and multi-lingual (at least 3 languages on top of Greek).  Food is well above average and so is legroom.  But bring a book or some entertainment - no in-flight entertainment on this 3.5 hour flight.  But overall, I was very impressed. Would happily fly with them again and recommend to friends.


Flight was an hour late leaving Athens due to congestion at Santorini return was 30 minutes late. Cabin was very clean crew friendly and impressed that a snack was offered onboard when returning to Athens. Due to turbulence when flying to Santorini the crew could not offer the inflight service so this was handed out when leaving the aircraft. Traveled with 6 month old baby and our bags got priority tags so this sped up the airport experience. Overall an excellent airline and would like to experience them on a longer journey.


Corfu to Athens on Aegean Airbus A320 aircraft (A3 405). Excellent service very clean cabin flights on time and smiling staff.


Plenty of legroom - better than some intercontinental I have been on. Food was OK; a little on the plain side. Service was very good and superbly efficient despite both flights being at capacity but the crew could smile a little more. At least as good as BA and a step up from KLM AF or Lufthansa for regional flights - very pleasantly surprised.


Check-in (mobile) fast and uncomplicated. Airline flew on time crew was very friendly and caring food and beverages were excellent. Information provided from crew was clear and continuous. Overall a very pleasant experience.


Nice airline that provides you a free meal and full bar service. The dinner consisted of tasty pasta with minced meat and a small biscuit for dessert and considering that you normally get zero for free these days in Europe it was very pleasant! Clean aircraft good information and attentive service will definitively fly Aegean again!


Online check-in was quick just had to get boarding passes and to drop off bags at the airport. Despite having a bus gate boarding was organised very well and the flight departed ahead of schedule. The seats were quite comfortable and legroom was acceptable for this short flight. There was a small hot meal of pasta on the flight as well as a small dessert and drinks. Sweets were distributed before the main meal service. The red wine served on board was very good. Of note are the cabin crew who were very friendly and went around their work with smiles on their faces - this is rare these days with most airlines. The entertainment consisted of short videos on Greek island destinations and was ok though there was no audio available. Arrival into Prague on time and bags were processed within 15 minutes after leaving the aircraft. All in all Aegean is a hidden gem of an airline - I had a very good experience with Aegean and I would be glad to fly them again when I can.


Flights were all on time and the crew were great. They were short flights so no inflight entertainment and only a drink which was all that was needed. On our landing in Santorini we did a "go around". About 50feet from a touchdown the pilot powered up and off we went. The pilot came on the PA and advised us of a change in wind direction and all was good. First time for me and very exciting. Great that the pilot kept us up to date and well informed. Quick boarding and the bags were on the conveyer within minutes of us waiting for them.


The flight was as it should be very friendly and helpful crew the flight was on time despite the fact was almost full. The breakfast was quite good in quantity with the only handicap the taste of the Greek 'tyropita' wasn't so equally tasty as a traditional cheese pie. Thoroughly clean and new aircraft. I will fly with them definitely next time.


New slim line seats with hard seatback and short cushion that doesn't properly support thighs so you are forced to sit in a very unnatural and cramped position. The further back on the plane the smaller legroom gets i.e. new seats + seat in the back = nightmare while older seats in front of the cabin are very comfortable. Apart from that pleasant flights with good service hot pasta meal on TXL-ATH small though but at least one of the few remaining airlines to serve warm meals on intra- european flights. Even on the short ATH-CHQ hop they serve drinks and a cake. As they charge extra fees for every checked bag people carrying incredible amounts of luggage into the cabin making boarding a bit chaotic. Cabin baggage restrictions should be enforced.


Stress free check in at the new Terminal Two at Heathrow. Comfortable flight with adequate inflight hospitality with very friendly crew on all flights. Baggage checked through to our final destination and seamless transfer of flights in Athens. Clean and new Airbus A321/320 on all flights. Excellent experience would definitely fly them again.


17/3 LAR-SKG on time Airbus 320-200 small leg room hard seats not comfortable very poor meal. 19/3 SGK-ATH on time Airbus 320-200 small leg room hard seats  not comfortable no entertainment (short flight). 19/3 ATH-TLV. Small delay Airbus 320 with excellent leg room very poor meal efficient crew. Clean aircraft's on all flights.


I always left and arrived on time the crew was very friendly and professional and I found the inflight magazine interesting to read. Aegean definitely is one of my favourite airlines.


However, check-in staff were friendly and quickly got through the line. A full flight so boarding was a tad chaotic moreso due to passengers not obeying the gate announcements. The flight closed up 25 mins after scheduled takeoff time (8.35pm) and consequently the pilot informed us we missed our slot and could not be airborne until 9.50pm Luckily, the situation improved and we took off at 9.30pm arriving in Dublin only 15 mins behind schedule. The senior cabin manager was delightful, accommodating and always smiling. Nice flight, efficient inflight service, cockpit updates and baggage delivered very quickly upon arrival. All in all a very good experience despite the initial delays.


Greatful thanks to Aer Lingus and taxi service they provided.


Seats are fine with decent leg room unfortunately there's no proper inflight entertainment on the flight. The service carried out by the cabin crew are professional and efficient. My return flight from Heraklion was delayed due to some technical difficulties. But we still managed to arrive in Athens on time. My flight to Santorini was short so they couldn't really carry out the full service but they still manage to give us cookies and fresheners. I would definitely take Aegean again on my next journey to Greece.


I must say that the professionalism of the cabin crew was excellent. Although the flight was very short the cabin crew were smiling warm hearted to everyone and even at a time when they had to deal with a passenger that was demanding for more and more alcohol the cabin crew dealt with it with professionalism defusing the situation without embarrassing the passenger. I would definitely choose Aegean again for my trips.


I got the 22.15 flight from Heathrow to Athens on the 13th and then the 09.15 flight to Chania on the 14th. At Heathrow the flight was over-subscribed so they were offering people a large sum of money a night in a hotel and the flight the following day - I wish they would have asked me! Then they were asking people to (voluntarily) check their hand luggage into the hold - so I offered because of the long wait I had at ATH! The flight was smooth the hot meal was served early on into the flight and we landed slightly early. The only criticisms I have is that the seats are a little hard and the cabin was stiflingly hot and very bright! Great to have a free meal though. On arrival at Athens at 03.40 I collected my hand luggage and checked into an airport lounge before my flight to Chania - which was well worth the £20! Flight to Chania was a bit poorly organised but landed on time. Return flights were also very good and a mercifully shorter stop over in Athens!


During the JFK-DUB leg, the crew was the most hospitable crew I have met. My seat was broken, making me recline without pressing the button, and the IFE had a pretty poor choice of movies, but other than that, Aer Lingus left me with an impression. Dublin Airport is clean, and when I was there for the connection, we were the only outbound flight, so the terminal was empty. Would fly with Aer Lingus again, especially with their incredible prices.


I booked tickets several weeks in advance and got a good value flight. The website was clear with what one needed to pay extra. With the flight only an hour, I didn't want to pay extra for premium economy seats that would've guaranteed a more comfortable flight for a tall person like me (2m). Yet, I hoped that if the flight wasn't fully booked the staff would be flexible and allow me to sit in an exit row. Years of flying have continued to confirm to me that if you want service and flexibility, go with the "legacy" airlines, as opposed to the "low-cost" ones where you have to pay for everything. Once again, I politely asked and the Aer Lingus staff happily obliged - on both trips. As such, I was very pleased for the quality I got on this short-haul flight within the UK. I've not flown Aer Lingus long-haul, so I can't comment, but based on this experience I would be ready to try Aer Lingus transatlantically if they offered a good price and connection.


Seat was standard European Business class seat (same as Economy class and middle seat was blocked). 3 course menu with Greek wines. They have standard coffee cappuccino espresso also. I was eating 70min of the 150 min flight! They have a only business class passengers bus between parking spots and the terminal.


To fix this they got us tickets on Olympic leaving the same day just a couple of hours earlier. Flight from Athens to Heathrow was very pleasant and we arrived on time. Staff were all friendly and willing to assist even the office staff in regards to our cancelled flights were very helpful.


Early morning flight. Departing punctually serves simple breakfast. Crew friendly and efficient.


One-way. New A320 with new style of seats quite uncomfortable though. Friendly and nice crew. A hot meal was served in this short flight and drinks. However passengers didn't obey at all to the new cabin baggage rules causing space problems and minor delays and the crew did nothing about it. Rules should be more strictly enforced.


Great flight new and comfortable planes professional crew good meals and snacks. Great airline with great product. When and if I ever go to Greece again I will fly with Aegean.


Check-in and boarding were quick and efficient. The airplane is very clean and the cabin crew were friendly and helpful. There is a good variety of food sold on the airplane.


Plane took off on time and arrived a few minutes early on the other side, so no complaints there. Boarding was relatively quick and the cabin crew were personable, one passenger complained of being ill during the flight and was attended to with care and attention. A hassle free trip but they do need more space between seats on their planes, this is a national airline, not a budget one.


I had an excellent light meal the personnel of the aircraft was gentle and smiley. The seat was the same like the economy class but it was comfortable enough.


I then flew to Athens and then to Kos. On the 16th from Kalymnos to Athens and back to Mykonos and then on 22nd Mykonos - Athens - to Irakio Crete and then from Crete back to Athens. I must say I have had some excellent flights with Aegean. All flights on time and an excellent meal from London to Athens and this being Economy. On the internal flights you were offered a soft drink and snack. Cabin crews were extremely professional and I look forward to next October. The only downside is that: 1) They did not show any films or music available on the London flight and 2) When I booked in March I could not book the November flight home because tickets were not available so BA flew me home. I knocked a point off their food and beverages as they don't serve a gin and tonic in Economy. AS I have said I look forward to flying with them next year but they have changed the flight times to Mykonos from Athens from 7 pm to 6.30 pm which makes life difficult so they might lose this customer.


Ground staff excellent. On time departure. Flight staff were just going through the motions and seemed as though they couldn't care less about the passengers. Seating was tight, but bearable. Inflight entertainment was pretty good. Meals were not so good and beverage service was below standard. Had issues with passenger behind us that allowed their child to continuously kick the back of our seat. We asked the mother once of the problem yet the child continued. Asked again to please have your child stop the kicking. Third time was enough and flight crew intervened and helped settle the problem. A cookie for the kicking child and a glass of wine for us. Very odd situation but handled OK by crew. Overall the flight seemed short handed, stressed and just did not want to do their job. Return flight back was like night and day. Our baggage was well above the limit but nothing was said and they checked us in with no questions. Both flights were on time. Ground staff friendly and helpful, cabin crew were friendly, helpful and outgoing. Meals were actually tasty and there were non-stop beverage runs. The crew came across happy and willing to please the passengers. I got on the plane dreading the flight but departed with a positive attitude. Seating is tight though. I recommend Aer Lingus as an alternative airlines if you are looking for a budget alternative to flying.


The first leg of this trip, JFK-SNN, was operated by Air Contractors (I actually think this was the best flight out of the 4). The Boeing 757 cabin was clean. There were pillows and blankets on each seat. The IFE was sufficient for a ~5 hour flight. There was a meal 1-1.5 hours after takeoff (Chicken or Beef). It was okay and what one would expect of an airline meal. SNN-LHR and FCO-DUB were on A320s. The planes were clean but the seats were a little bit tight. There were no IFE on both flights and they charged for food and beverage. DUB-JFK on an A330 dual aisle plane. No pillow and blanket at my seat but they had blankets available for the passengers. The IFE was again sufficient for 7 hour flight. There was a meal after takeoff and a light snack before landing. The boarding process on all 4 flights were effective and all 4 flights left on time. The flight attendants were friendly and attentive. The check in staff at FCO T1 was not but can't really fault them on that.


I had pleasant experiences with my other two but wanted to reconfirm consistency before I rated this airline. Travelled LHR to ATH this time. Plane was clean and comfortable (for a 3 hour or so flight). My compliments to the staff. As in past flights they very pleasant warm and professional. Food served was as good as can be expected.


Outbound flight was 15 minutes late. Check-in was fast on both flights clean airplanes nice FA fast baggage claim. Overall a pleasant experience.


10hrs. Very professional service. The airline offered sweets on take-off small snack and drink on Kos-Athens which is just a 40 minute flight! The drinks service are repeated twice on Athens-LHR flight and the meals are adequate. Well worth £70 one way and into Heathrow! I would definitely fly them again. Seating is okay for 3 hours 30 minutes and flight seems to go fast as the cabin crew are constantly busy with the passengers. Probably a budget IFE system needs adding for a little more enjoyment!


A one hour flight with an old ATR42 turboprop. Seats surprisingly comfortable and we were offered a free drink plus candy onboard. Nothing special but we arrived on time.


The urge to throw-up a feeling not welcomed by most especially not at 30000+ altitude was overwhelming and a sense of unwanted panic set in. Luckily I was accompanied by my boyfriend whom along with the diligent and empathetic flight crew got me back on track for the remainder of the flight. Frequently asking if I was ok or whether I needed anything was a small but oh so grand gesture which made such a positive difference.


The only downside is that all flights departed a minimum of 30 mins late. On the good side: check in fast and easy nice clean and comfortable aircraft. Great attentive FA food served all sectors along with drinks. Baggage short on belt after arrival. Will fly them back to Greece.


Flight was on-time comfortable seat spacing nice meal friendly and attentive staff. Would fly them again.


My mother and I flew from JFK to Dublin and return. We were in economy from JFK to DUB and in Premier class on the return trip. Both were great experiences and on Aer Lingus new A330. The food was excellent in both cabins. We opted for the succulent steal ($18) in Economy and it was delicious. Crew were lovely. On return we were in the new Premier class cabin. The crew the food the service was terrific. You really could not ask for more.


00 from Dublin to Heathrow. Late boarding apparently due to inbound plane being late which is odd as it arrived on time. Then the most ridiculous shambles of boarding that took forever. If people have paid for seats then they should get on first especially as some people are greedy with hand luggage and seem incapable of stowing it correctly. Finally after a good wait I got to get on the plane to find the lady on my row had blocked an entire area by putting her case in the wrong way round! Why is this not monitored? Its about time this boarding procedure was improved upon. Its the same old story. If its a full plane supervise them and get people to board both front and back!


Flight was delayed leaving Barcelona however still managed to arrive in Athens on time. Excellent cabin service provided by attentive and polite flight attendants. Can't complain especially with the hot meal and free alcoholic beverage provided in economy class. Wish Aegean offered long haul routes to North America!


55 (L). I was checked in for 4A. It was impossible to see the screens which showed the "safety briefing'". I think the business class curtains prevented us from seeing the screen. A design problem and very important.


The short haul flight was on time. Take-off and landing were very smooth. Cabin crew were friendly and helpful. Ground staff at Heathrow should improve their skills. She asked me to check-in my big suitcase at the boarding gate because she could not print the luggage tag for me - it was too late. I went back to the check-in counter at the time she announced. Finally I was stopped by security due to the liquid in my big suitcase. I missed the flight and I was o/b the next flight.


Efficient check-in use of Lufthansa Business Class lounge (chaotic). Aircraft gate at the far end of the terminal had to walk a lot. Aircraft A320 smart neat clean. Cockpit briefing rather informative. Business class cabin crew (one flying attendant dedicated to four passengers) very satisfactory polite communicative professional. Seating pitch satisfactory - mediocre width (middle seat unoccupied - turned to table). Lavatory clean. Full satisfactory hot meal (choice of main course) with a Mediterranean accent freshly brewed espresso coffee. Actually no in flight entertainment - drop down overhead TV screens with safety instructions and flight path information. Arrived on time business class passengers departed first and transported to the terminal with a dedicated bus. Baggage (Priority labelled) were the first to arrive. Aegean airlines is rightfully voted as one of Europe's top regional airlines.