December 26th Moscow Sheremetyevo to Beijing but due to the bad weather many flights including mine are cancelled. Aeroflot is unable to cope with the passengers requests for clarification and the assistant who manages the Transit office is only able to say that she cannot tell anything to anybody and that passengers should just hear the announcements and watch the displays. Needless to say the announcements are barely audible and spoken in a language which hardly resembles English and the displays report incorrect information. We happen to discover by chance that Aeroflot dispenses meal vouchers which passengers are able to receive only after long and exhausting queues. The worst part is when the flight Moscow-Beijing is actually announced at 1630 on December 27th. No information is given as to who is allowed to access the airplane and this causes chaos at the gate. After some time rumors spread that only passengers with a ticket for Dec 27th flight will be admitted as well as some people with the ticket for the Dec 26th flight. After a couple of hours in wait at the gate an announcement of an Air China flight to Beijing has the result to disperse part of the crowd mostly Chinese but when we go to the gate joining the others we notice that the monitor at the gate reports a flight to Antalya. Therefore we go back to the Moscow-Beijing gate and after pushing and shoving we are admitted into the airplane with no apparent logic while other passengers are left behind. What has happened is really beyond comprehension and I discourage anyone from flying Aeroflot which is the worst company that I have used in my entire life.


Extremely limited service left my food and very uncomfortable flight. These are literally a low cost airline with a poor meal and a bottle of water thrown in. If Etihad endorse these then we'll revert back to Emirates.


After returned to JFK due to problems with the plane's mechanics we were on the tarmac for 3.5 hours and then it took another 3 hours before we arrived at a hotel to spend the night. The next day we returned to the airport and there were only 2 ticket agents to re-ticket almost 400 passengers. We were given vouchers to use on the plane which we could not use once we got on the plane! We missed our reservation in Shannon and Aer Lingus would not refund this amount. The customer service at the New York Office was just an ineffective as the services we received in the airport.


As a result I reached Stockholm on December 28 - after waiting in Sheremetyevo for more than 2 days and nights without any information food or lodging. The electronic screens displayed misleading information about many flights that were delayed or cancelled. I found out that my flight was about to depart merely by chance from my fellow travellers. After registration it was impossible to find any representative of Aeroflot in the international terminal D - they were just afraid to get out to the angry crowd and when they finally ventured they could not answer any questions and would not give their supervisors names. The new beautiful terminal is a mess without those who are responsible for customer service. I felt trapped and betrayed.


I tried Aeroflot again and my decision was made on the basis of the facts that they use new A330 on their longhaul which is a big step forward compared to their Il96 Russian aircraft and Aerflot flights and Skyteam partners moved to the newly opened Terminal E and D in Sheremetyovo which is supposed to shelter the passengers from the horrors of what is now called Terminal F. The flight from BKK was okay check in was problem free the boarding process was chaotic as usual and staff completely uninterested to help. To my horror we parked at the older terminal and it was the same story all over again. Horrible terminal with sad staff barking at passengers overcrowded old terminal with people sitting on the ground. I consider it as false advertising and clearly the airline lied as my reservations stated all flights were to fly to/from the new terminal. The A330 new and still clean onboard entertainment limited but okay a small number of films and a very limited music choice. The food was good and portions sufficient only one drink then totally zero cabin presence. After the meal the crew hid for at least 8 hours at the back of the plane and ignored many calls for service. They shamelessly kept hauling business class food for what it seems as their own private party at the back galley. Toilets filthy as no one checks on them. The same thing at the return flight. Beware that Aeroflot Bangkok flights are predominantly family oriented so there will be a large % of infants on board which can get very tricky with a plethora of babies yelling all through the red eye flight in unison. Aeroflot's greatest weakness is in its crew - sad robotic and no eye contact whatsoever. Thanks for the flight but I guess Ill give someone else my business until I see a considerable move forward from Aeroflot.


Flight delayed followed by chaotic approach in prioritising passengers meant we missed our connection by 5 minutes. This would have been avoidable if cabin crew had adhered to its policy of getting connecting flight passengers off first via rear door. Instead we were the last to leave as front door took priority. Very disappointing.


Getting in and out of seats is difficult and seats are very thin. Our flight was MIA-DUS and too long for comfort this carrier is best suited for regional routes not trans-Atlantic routes that become gruelling. I would rather pay 10% more to get additional leg space from a more traditional carrier. Crew was nice but had a reluctance to speak English even though they are serving an American market I thought that was strange as they clearly could speak English. Food was normal airline fare with lunch and a light breakfast. We flew the A330 which was very nice and new. Our DUS- Berlin and Berlin-Rome flights were fine both on A320's.


There were four of us so I pre-booked seats on Row 3 to ensure that we sat together. Unfortunately the legroom in these seats was much narrower than the rest of the seats. The two male passengers were 6ft 4in and 6ft 2in so you can imagine the uncomfortable journey they had to endure. It would have been preferable not to book seats in advance and take pot luck!


Unloading and loading of passengers was painfully slow (some passengers haven't yet grasped the need to read the ticket and establish what seat they are in). This is the second time this flight has been delayed and the excuses are somewhat similar. It might be an idea to cut the number of flights if they cannot keep the ones to London Gatwick on time. Very Poor prefer Ryanair. The 15/6/2012 Gatwick to Dublin.


Found check-in staff at JFK to be extremely rude and not helpful. Aircraft was clean and departure was on time. Toilet midway through flight had no toilet paper or paper towels. They did nothing and appeared to have cared less.


After I read lots of negative feedback about Air Berlin over here I was a bit terrified to use this airline. Actually my both flights were just fine and I can't say nothing bad. It's just 3 star airline so expect 3 star service. Cabin crew not smiling that's true. I read that on intercontinental flights lots of tall pax struggle I was just fine and picked an aisle seat as precaution. Seat comfort - just normal. Flights were departing little late but arriving on time. Check in luggage arrived with me into destination. The small plane this airline is using on route from London are extremely loud.


After I made my reservations I got 6 changes from Air Berlin. I paid for the XL seats (more leg room) from LAX to Dusseldorf. After all their changes I am now traveling from LAX to JFK to Dusseldorf to Salzburg and they gave me XL seats only from JFK to Dusseldorf and I now have a 12-hour layover in Dusseldorf. They have rude clerks on the phone. No one can make a decision without a manager and managers only work 8-5 European time.


I was very disappointed in both the seat comfort quality of food and general service. The seats were narrow with poor leg room. In fact there was more leg room on the short flight from Oslo to Berlin than the long flight from Berlin to Abu Dhabi and they were hard and generally uncomfortable. The food on the way over was unrecognizable let alone edible with a business class passenger asking me what is was while we were awaiting customs clearance so they obviously got the same thing. The return flight food was marginally better. The staff were friendly and polite but did little to help a woman who had a 4 month old baby and a toddler who had booked a seat with a crib and didn't get it. She was basically told 'bad luck' and they left her to ask 2 other passengers if she could swap seats with them to accommodate her sitting with her child in the crib which attached to the wall. The toilets were also in a revolting state by the time we arrived at both destinations because they were not cleaned at all. I will not use this airline again. I had expected better from an affiliate of Etihad airlines who are excellent.


Flew Budapest to Chicago round trip in economy class and was shocked at how cramped it was. If the person in front of you reclines their seat at all it is impossible to even move in your chair. The monitor was literally just a few inches from my face. I have never felt so claustrophobic on a flight before. Flight attendants do their job but with a bit of attitude. Also I had one piece of extra luggage (not overweight) on the return flight and I was charged $200 USD. Their fees are written very clearly on a piece of paper when you arrive at the airport but are very unclear and confusing on their website. Considering most airlines charge anywhere from $50-70 for an extra piece of luggage $200 is beyond ridiculous.


Flight delayed 5 hrs and no explanation or food vouchers were given. When it came for boarding, ground staff were shouting at passengers. Flight was very old B767, Air Canada should stop sending these old 767's across Atlantic, entertainment system did not work for the whole flight, crew tried to reset it but it did not fix the issue, it was a very long flight to have no entertainment system. When it came to food, it was awful.


We did get the leg room seats. However it seems that Air Berlin seats are exceptionally narrow. I did not measure the seat but my guess is that even an inch or two makes a great deal of difference. As we were taxiing in (both directions) the air conditioner condensation came dripping down onto my legs. On the way to Berlin this was a significant amount of water less so on the way back. The flight attendants who were sitting facing us and just smiled and said "condensation". While on the plane after I read for a while I attempted to turn off the overhead light. It would not go off. The flight attendant said that it had to be turned off by the computer which for the life of me I could got get into place. After he helped he could not get the computer to turn off the light. He switched computers and that still didn't work. We asked if we could change seats but there were not leg room seats available. The flight attendants tried to be very helpful. Berlin Tegel is a grey stone cold airport. Cigarette butts all over the place. Even people who were cleaning just bumped into you with the mop without a word of "excuse me" like the whole row of waiting passengers was supposed to get out of our seats while she mopped. I would not recommend Air Berlin.


The seats seemed like they were from 1966 - very old and extremely uncomfortable. Fly this airline at your own risk.


At the time of checking in, we were shocked when they said that we were on stand by when the tickets were booked over 4 months ago. The seats were not allotted until we reached the gate, which meant we were not scheduled to fly on that plane. Unacceptable! They started serving snacks and drinks just 30 mins before landing and they only served a few rows, not all. Reason being it was time to land. So, the cabin crew did not know how long they will take to serve all passengers? Why did they even start serving? Air Canada dropped lowest in our rating considering the amount of international travel we do every year.


This was quite possibly the worst experience I have had with an airline. The plane was delayed but the main issue I had was the state of the 767-300 aircraft. The entertainment system was not working, seats were in a poor condition, WC's were in a poor state and the experience was somewhat disappointing, particularly as I paid almost £800 for the flight. I would probably not consider flying with Air Canada again based on the experience I had.


I recently went from Dublin to New York. Outward journey perfect. Return another matter. I could not book a seat and at JFK I was the very first in line I was handed a boarding card not having been asked if I would like an aisle seat or otherwise. I did ask for the same seat I had on the outward journey if it was available. I was told it was not and handed the boarding card within 10 seconds. The impression I I got was that the lady at the desk did not even look. It will be a while before I use Aer Lingus again.


No choice of meal, only pasta in a white sauce and this was an international flight. I have flown Air Canada several times and have no idea how they get a 4 star rating I have flown other four star airlines such as Lufthansa and Etihad and I can say Air Canada does not belong in the same category.


We went up to the service desk to ask if there was anything that was available that we could use instead of the entertainment system on board but understandably last minute there was nothing. The service we recieved at the ground desk was terrible. We were not treated with much respect almost as if we, the customers were something that was not important. After our disappointing encounter with the ground staff we got on board. We found out that our light and attendant call button were both broken. We got complaint forms however when we tried to enter them online all three cards had invalid claim numbers and therefore we cant claim anything. I have tried to call the airline from Japan but there is no free call to the airline therefor after not having entertainment we have recieved no assistance. I do not recommend this airline to anyone.


The second leg from LHR to YYC on good old Air Canada was a nightmare. Boarded on time, sat on tarmac for an hour with no communication and forbidden use of bathrooms. Food during flight was mediocre to poor. Service was terrible, seemed like the staff was being forced to work there, seating was less comfortable than the Turkish Airlines used during first shorter sector.


As this is a short flight (around 60 minutes everything included) food and beverages are not a matter of survival. However Air Berlin was once renowned for its on board service even on short haul routes. No longer. There was absolutely no service at all on this flight. Neither was there any explanation. One flight attendant privately admitted that they did not have anything on board. Too bad as they were one such a great airline.


Turns out it would have been quicker to drive. We boarded on time but were then told that there was an electrical fault with one of the radios. We waited on the tarmac for an hour and then an engineer came and replaced the offending part. During this time, communication from the flight attendant was scant and when he did speak it was comical. Each time he read the announcements from his dog-eared handbook looking like he would rather be anywhere else in the world from here. We eventually took off and the flight to Edmonton was fine. On landing we were in the middle of a thunderstorm so there was no tractor available to tow us to the gate. We waited around 30 mins and then we were good to go. Coming back it was another story. I was booked on the 3pm flight back to Calgary to connect to AC850 at 17.50. I checked in and was happily waiting at the gate when my cousin called to tell me we were delayed (she was getting updates from an app on her phone). There was nothing to say we were delayed on any of the airport screens. Further updates came through to say the delay was being extended and then it finally came up at the gate, although no announcements were made. I had to watch the 4pm and 5pm flights depart on time and then finally the 3pm flight was cancelled and we were transferred to the 6pm flight. Obviously I had missed my connection by that point. Cabin staff on the return leg were rude and unhelpful when I tried to enquire how best to get to my next gate at Calgary. I understand that airlines are always prone to delays but the lack of communication really annoyed me. I'll definitely try to get a direct flight next time. Flight attendants could definitely benefit from some customer service training


" The flight staff were not very friendly. On the way home we were forced to downgrade my ticket from first class to coach because my children were in coach and it was against policy. My husband and I sat in the last row of first class and my kids were in the first row of coach. The first class row was literally right in front of the row my children sat in. There were absolutely no issues on our leg out to China with my kids sitting in coach. I was never told that this was against policy. On our way back the ticketing agent refused to issue our tickets. We tried upgrading the kids that was refused because on the second leg of the trip there were no first class seats available. However, on the second leg of the trip there were only economy seats on the flight. The desk agent made us wait for over an hour refusing to give me back my passports. They said the only way we could fly is if they downgraded my ticket for an economy class seat. The agent refused to allow me to keep my first class seat. The whole situation was beyond logic.


Our luggage didn't arrive and we had to wait 3 hours for the next Air Berlin flight to receive our luggage! Cheap but not worth it!


Flying from TXL to GDN and the flight was cancelled at the last minute no extra information was given and the boarding screen was just switched off so no one knew what was going on. Then we had to stand in a line for over 2 hours to be told that there were no flights for a few days after which was unacceptable. Then it was the whole process of finding the luggage to collect and the staff were so rude and unhelpful.


In all cases this was blamed on technical difficulties with the aircraft - ageing ATR72 turbo props. Today I had a 3hr delay out of Shannon and the Manchester flight was delayed 6 hrs. Very little information and the Aer Lingus information desk was unstaffed most of the time.


Cabin crew could not get to us on time, they were stressed to get service done. Disappointed in the service. Only three cabin crew for a full flight.


We were promised a hotel for the night in the SF area. Instead Air Berlin provided us with no accommodation no advice no refreshments no phone calls. We were misinformed by Air Berlin about the availability of hotels in SF and alternative flights across the Atlantic. In effect we were abandoned by Air Berlin. We therefore cancelled the flight and flew with another airline. We would not recommend Air Berlin.


Planes are new and clean but the space between seats is really small. I am 5'7" and found it to be tight can't imagine how someone taller will feel. At one point the person behind me asked me to move my backrest forward because it was too tight for them. Food is average to below average maybe at par with American's food on international trips but lesser quality than British Airways. Flight was on time service was decent. I have a OneWorld Sapphire status so I used the BA lounge in Berlin (TXL). The lounge was old and quite dirty kind of like the airport itself. Selection of food was poor drinks were ok. On return flight I was not able to use a lounge at the Stansted airport - AirBerlin pointed me to a lounge but when I got there the attendant told me that AB does not have a contract with them. Then there was a last minute gate change and I had to sprint to a new gate to catch my flight. Used AirBerlin lounge in Dusseldorf - minimal selection of food ok on drinks. Flight from Dusseldorf to JFK was on time with 2 meal services average quality of meals. I do not plan to fly AirBerlin in the future.


I have made the trip from Ecuador to Canada three times this year. Each time I traveled, my baggage as been misplaced and delayed (three times in a row, consecutively). Their staff in Pearson (Toronto) are not informed on baggage through customs. I was given three different answers by three different employees. Air Canada has a policy where you do not directly speak to employees regarding complaints. Rather, you write in an e-mail complaint and are told you'll get a response withing 25 days to a month. AC's lost articles policy is time consuming, requires paper mail and has a lengthy window period for response. This is not worth the hassle in many cases.


00 delayed at registration for 22.30. Midnight at embarking door, flight was cancelled without any kind of explanation, no option on another flight. We were asked to pick up our luggage, we were given a phone number but no human assistance, no voucher, no advice. The only hotel we could find at 1.00 am was the Marriott). We are elderly women foreigners without contact in Montreal. Next morning we learn by email (assuming you can read your mail abroad) that a plane will board at 17.00- no apology and no explanation. Arrival in Geneva with 20 hour delay. No assistance from Air Canada, nobody to help and direct us to a so called "reasonable hotel".


As a regular flyer with Aer Lingus (Gold Circle Prestige) it is with regret that despite improvements in some areas (e.g. improved lounge) Aer Lingus has difficulty differentiating itself with its competitor Ryanair and passengers are not always the highest priority. Despite a stated policy allowing a cabin case and a personal item such as a laptop bag Aer Lingus has not communicated this to ground crew which led to a poor experience. It is not acceptable for a passenger to be castigated for exceeding the luggage limit when in fact this is not the case. It is also standard practice with other airlines that bags taken from passengers due to lack of space can be collected at the door of the plane rather than at the baggage belt - this is crucial when transfers are involved. Another recent trend is that the seat belt sign is left on until service is completed - a benefit for crew and cabin service rather than passenger comfort. Aside from these issues the flight crews have been generally pleasant on recent trips and 7 out of my last ten flights have been on time although thankfully I had built in enough time to make transfer flights.


We have found that over the last year or two their planes are filthy the seats food-trays and seat-pockets are sticky and dirty every time we travel. We have always used Aer Lingus when possible and have found the service pricing and onboard staff to be excellent but the poor cleanliness is really letting them down. I can't understand why they are letting this area slip so badly.


We had to download an app on the iPad or if you don't have a iPad the airline rents them for $10. Movies are mostly older ones, which I was shocked to see, since I've flown overseas many times. The leg room seems tight compared to other overseas flights I've taken. Crew were very nice. I'm Canadian, and very disappointed in my countries main airliner. Long ways to go to be a premium airline.


The first leg was delayed by an unknown amount because of maintenance issues. They bumped me and other passengers to a different plane so that we would make our connections (after delaying for about 1 hour and 45 minutes), which was appreciated but I ended up in a terrible seat and still cutting it extremely close and I have no idea when the original plane actually ended up taking off. We landed in Toronto and almost ran off the plane to try to make what I thought would be a very short connection of about 30 minutes in a huge airport. Turns out the next leg was also delayed, so far by 2 hours (I'm still sitting her, waiting to board and fuming) for, again, maintenance. Apparently this time they know what's wrong but they have to go get a part to replace something in one of the pilot/copilots chairs? At least that's what I gleaned from the flight attendants and various other passengers discussing the issue. I understand that delays happen sometimes. But its a little ridiculous for both of these planes to need last minute maintenance. We haven't been offered any kind of compensation for all of this trouble and I'm annoyed. I've flown air Canada before and had things go as expected but only once before and a 50/50 record isn't great.


We were supposed to catch flight AC 852 from Calgary to London, however, there was a 2.5 hour delay and accordingly there was a risk that we would miss our flight from London to Cairo. I went to the Air Canada customer service, who told us that if we missed our flight we would be compensated. However, on flight from Calgary to London I was disappointed once again, I asked the flight attendant for a can opener because I wanted to open my baby's formula but they said they didn't have one. It was very inconvenient considering that the flight was 9 hours long. They didn't give me extra food or any baby food (which was supposed to be provided since they knew there was going to be a baby on board). When we got to London at 2.57 pm, we, obviously with no surprise, missed our next flight that was planned to depart at 3pm. We were booked for the flight that leaves at 10.30 pm, thus making us stay at the airport for 7.5 hours! We were treated with no respect whatsoever. We were just given vouchers and told that was all they could do for us. Finally when we got to our final destination, adding to all the hassle we faced, our luggage had not been put on our flight and we had to wait for almost 48 hours before we got them.


It turned out it was Air Canada Rouge, flight AC 1902. The experience was mostly poor. The airplane was a 767-300 with tight legroom and no entertainment monitor displays. This was a big surprise for a transatlantic flight. When I did the web check-in on aircanada.com, it showed that the airplane had individual displays. The crew said you could download the application on an android or apple smartphone or rent an Ipad for $10. Of course we do not have such a device for each member of the family and paying for such a basic service item was out of the question. The Wifi was slow and the entertainment server would show busy many times when we tried to connect with the smartphone. The food was below average but the washrooms were kept in good condition during the flight. The only positive was the crew. They did all they could to help with questions and queries. I am not impressed with Air Canada Rouge. The quality of service is much lower than with Air Transat which we used to travel to Spain, Portugal, and France.


My previous trip was in January 2013 (Berlin- Miami). Company changed their fees on June 1st and nobody had a courtesy to let me know that even though I am their top bonus member (frequent flyer program). I called before my flight to double check and asked if there is anything else I should be aware of (I flew with them few times before so I was familiar with their policies) and teller forgot to mention they changed baggage fees (from 50Euros to 200$). Customer service representative at the check in desk forgot to mention that too and she just transferred me to the cashier and it was than when I found out about the charge! I don't mind paying but I do mind being ripped off! Besides that their seats are very small and food quality could be better (a lot better).


For some reason, I was not able to complete this for my sister. Once we arrived at YVR, the agent could not explain why there was a problem. Departure was on time. Leg room was non-existent, and I'm only 5'2" tall! Seats cushion reminded me of those foamies we used to sit on in 1978 for a football game. Seat only reclined 1.5" for an red-eye flight. Only purchased a chocolate bar for $3.50 so no idea of food quality. Only 2 drink services on a 6 hour flight seemed a little poor (and hot drinks were not available one way). IFE was non-accessible because we weren't told about the app until 3 minutes before we had to turn off our phones - no time to download. On the way home I has this handled only to discover the movies were tremendously old! Attendant who spoke in eng/fr over the PA system spoke so poorly, it reminded me of a Charlie Brown episode. I'm all for low-brow discount air travel, but I expected better of AC. I might as well have flown with Allegiant. In that case, I know what I'll find (and do to Vegas regularly). So poor value for $. For the same amount, I could fly with Hawaiian out of Seatac and receive full service and leg room.


Our flight was about to board at 4.45pm they started boarding when all of a sudden we were told the flight was cancelled and with no further instruction or explanation other than to go get our bags and get our tickets re-issued. The Air Berlin staff are rude unhelpful and did not give us any alternatives other than to cancel flights or get on an even later flight out of Dusseldorf. This was my first experience with Air Berlin and it will be my last.


Fine going to Vancouver, but on return there was a big delay! After 3 hours they changed the gate and got another plane - so an almost 4 hour delay.


Asked for a glass of water 15 minutes after taking off. It was brought 1.5 hours later, the water was not drinkable. I couldn't drink it, I gave it back to an air hostess and asked for a good one, she said yes, the water she gave me was the tap water because Air Canada Rouge do not offer bottle water to passengers, however she said she would give me a glass of bottled water as an exception.


Outbound I had a broken USB in first seat outbound, then broken headphone jack on second. 2 meter trim strip falling off and into aisle. Climate control failure onboard had passengers sweating profusely. Return flight, suddenly my carryon, which had flow with me all over Canada for 3.5 weeks (I was covering the Women's World Cup) is too large or too heavy, though it is max carry on size on other airlines I've flown. Wouldn't let us board. After 30 minutes and showing them the photographic gear they wanted me to put below (they would not guarantee it's safety,) they finally accepted my idea to put my camera bag in the crew area. Onboard, they ran out of food. Flight attendants left our consumed flood on our trays for 1.5 hours. When I rang call button to ask them to pick up the tray, I was chastised and told to set it on the floor. The attendant who came to me couldn't take it away, she told to me to set it on the floor in the exit row.


New plane. Crew interested and friendly. Business seats were a trip back in time - far from flat and also cheap-uncomfortable so very stupid when they compete with flat beds on the route. Food was about OK only but no "class". Overall: was nothing like a Business should be at the price.


After several plane issues a problem with the door opening and other mechanical problems we sat on the plane at the gate for 30 minutes. While most of the plane had connecting flights the airline did not hold the planes. After flying 11 hours from LAX to Berlin I counted twelve of us that missed the connecting flight to Zurich due to the airline's failures. Had they held the plane it could not have been delayed more than ten minutes. So I had to wait five hours in the Berlin airport for the next flight. The airline's response? A measly $10 voucher not accepted by many businesses in the airport.


With a family of five with three kids under 12, this was terrible. There was an app we could download to watch movies but the selection was minimal and we did not prepare enough devices for the trip because we assumed there would be provided screens. Also, nowhere to charge your device! How do they expect us to use our own device and not charge it? Half way through the flight all the battery was gone and we were a very grumpy family. Also the plane was very old and trashy.


To start my trip I signed up for notification for cancelled or delayed flight. I got nothing but find myself sitting at the airport with a 3 hour delay. No problem, delays happen. When we were getting ready to finally board they were over booked and had to sort out that issue. I booked an early flight so I would have an extra day in Vegas. That was blown. Flight home surprise agian delay. Smaller this time but still delayed. Now when we finally land we have been at the airport for 20 min but are still sitting on the plane because there is no room for us to park. I am currently still on the run tarmac sitting in a very hot plane. This is my first and last flight with Air Canada Rouge.


Waited 45 minutes to get through customs, baggage was another 20 minutes before they got it on the carousel. When we got to the counter, the agent refused to issue boarding passes because she said we would not make the flight - we had 50 minutes before departure. The transfer baggage counter had actually closed 20 minutes before we arrived. We were forced to spend the night in Toronto. Toronto Airport is a terribly disorganized Airport and Air Canada fell very short of what I have known them to be. They charged for extra baggage even though they participate in a codeshare. They also took advantage of inexperienced travelers by checking in two people booked on one ticket so they could double the extra baggage charge. I personally will no longer make Air Canada a consideration for any flights in the future.


In general aircraft's ok but the biggest problem in the company is the impolite and unhelpful staff. Flight attendants do not offer help or service at all. Atmosphere in the plane was not very comfortable due to rudeness of cabin crew. We try to avoid flying with Air Berlin from now on.


Terrible price-quality. Food disgusting. No individual screens or audio system. Must rent a tablet which is a cheap money grab. To be avoided at all costs.


Their business class is as good as United Airlines economy. Plus if you are 5'10 or taller you can barely fit in the seats and zero leg room.


Keep in mind the weather was sunny and beautiful. No explanation given, just some crummy food vouchers for $25 to be used in the airport. Our connection to Chicago was going to be missed, so Air Canada said they would put us in a hotel at their expense, once we arrived in Toronto. At 9pm we boarded the plane only to be held on the runway for another 2 hours. Once again, no explanation. A long flight to Toronto then commenced. Upon landing in Toronto we were then told that they would not honor the hotel, but that we could sleep on the cold concrete floor in the airport until our Chicago connection was ready to board.


If someone has paid for a seat on a plane, they should have that seat. After a few minutes of arguing, he assured us that we would be on the flight. When we had gone through security, we went to the customer service desk and explained what had happened. The lady there told us we did not have seats at this stage and that the guy in baggage drop had no authority to guarantee that we would get on the plane. She told us to wait at the gate to see if we were allocated a seat. After a very tense hour, and after most of the passengers had boarded, we were eventually called to the gate and given boarding passes, seated several rows apart. Compared to other airlines around the world, and particularly our domestic flights on Qantas and Virgin Australia, the standard of service is well below par. Having to pay for checked in luggage on top of an inflated flight price, and only offered a soft drink or juice and small pack of nuts adds insult to injury. They made the end to our lovely 6 week holiday in Canada a stressful time unnecessarily.


Flight delayed by 2hrs. No sms or email sent to inform passengers. Rude check in staff. No apology given onboard. Ageing noisy turboprop plane. Unpleasant experience.


All flights on time and clearing US customs and border protection in Dublin was an unexpected bonus. The seats and inflight entertainment was above average. However the bar service was only offered once during a 7.5 hour flight. I asked the stewardess if the drinks trolley would be making another appearance or if I could purchase a beer and she told me I could just have tea or coffee.


The on line booking seemed simple until I tried to add and pay the £24 extra for a checked piece of luggage. What a joke and a waste of my time. The call centre operator eventually sorted my problem out but I have been left with a very negative view of 'Cheepo' airlines. The system is misleading since I did not realise there was extra to pay until after the booking was made. All pretty rubbish really. Let's hope the flight is not as poor.


Most B773s are sparkling new, this must have been one of the originals. Crew was delightful, food was average. Would consider Air Canada slightly better than US-based airlines but not world class by any means.


Flight was awful. The whole flight was spent with a woman putting her seat back in my lap. Mind you the legroom was barely existent to begin with. The seat back TV had no sound and the one on my wife's side had no picture. The crew while strolling by didn't really react to anything. The food? The "meal" on this flight was inedible! I could barely wait for them to take it away! The only saving grace was the warm beers I could occasionally get from a bored crew member. The second leg was thankfully quick and over fast no food and they wanted money for everything. Sometimes comfort is worth the price.


Plane delayed 3 hours for no reason out of JFK. Missed connecting flight to Catania. Air Berlin re-routed us through Rome and then by Meridiana to Catania. The entire time telling us our bags would arrive when we do. No problem. We land in Catania. Our bags never made it. Finally got our bags the night we were leaving. The airline is very disorganized. The seats and leg space are small. The food is terrible.


Ours delayed 2.5 hours which puts our connection in serious jeopardy in the US. The lounge is small and the food the most limited I have seen since flying business and first (maybe 10 years). I asked if some other food (sandwiches etc) could be provided since we were missing lunch and attendants said this is all they ever have. After reading other reviews regarding seats and service in Business I will not let American Airlines lead me this way again.


Unfortunately, everything on Air Canada’s end was abysmal. Our flight (AC-1812), scheduled to depart from Toronto at 4.35pm was delayed five hours thus we arrived at our hotel at 5.30am and lost a huge part of the first day on our trip. We heard that the plane had mechanical problems in Cancun and was thus delayed. We were given ten-dollar vouchers for food at the airport and as a result, were not even offered snacks on the flight. Had this been the end of our poor experience with Air Canada, it would not have been a huge deal, however, our flight home (AC-1813), scheduled for 9.50pm on February 28th was cancelled completely. After our return flight was initially delayed, they had to cancel our flight to Toronto because they were missing a part for the navigation system in their plane. After both mechanical failures and massive delays, we did not feel confident that our flight would depart on time. Our flight was supposed to depart at 9.50pm on Saturday 28th of February but instead they booked a new flight at 5pm the next day. In the end, we had to book a flight home with WestJet. There was no one in the airport who could explain our options to us or help us get home on time. It would have been nice to have had some one with answers, as we were given none. We were herded back through customs for a couple of hours and when we finally got out of the airport, I still had the courtesy to tell one of them that we would not be leaving on the flight or staying at the hotel.


Checked in 2 pieces of luggage at 25.00/piece. I don't mind the user fee but the carry on luggage was extreme. The flight was full. Carry on's excessive and large. The option to have carry on's stowed while waiting at the gate was unfair to those who had to pay to stow luggage. It was obvious that most of the carry on did not meet the regulations. Way too much luggage brought onto cabin. Very time consuming waiting for people to find a place to store luggage. The flight was uncomfortable. Seats are not large enough for most people to sit comfortably. Nothing complimentary offered other than water, other food and beverages to purchase. On a 5 hour flight I think free juice/coffee should be offered.


Was delayed leaving the gate for half an hour because no available ground crew. Once in Montreal, baggage delivery took forty-five minutes. Two later arriving planes got their luggage first. What should have been a one hour forty five minute trip ended up taking four hours.


The smallest space between rows I have experienced. Anyone over 5ft 8" will be miserable. Airport staff at Dusseldorf offered no updates on delayed return flight - verbal rebellion at the gate. Never again.


In that time they managed to lose our luggage twice. In Berlin there is no one in the baggage area to help you. Lost luggage is handled by a separate outfit located in Terminal C Lobby. Finally received our bags 2 days later. Flight to Krakow was late (we got our luggage). They again lost our luggage on the flight to Budapest. Business Class was nothing special but the food was ok. We had a lot of trouble getting a glass of wine before dinner. Food service on the economy flights were either a sweet or salty roll and something to drink. Their coffee is terrible! The planes were OK - seating is a bit tight but they are an economy airline. If you need to check baggage fly Lufthansa.


After my last 2 experiences in Stuttgart I will not fly them again. Both times on the return trip and after going through security they called me to re-route my flight. They make you go out of security then go to one counter and then to the priority counter. I have a roll bag that I carry on to Germany. On my first check in it is no problem to take it in. Once you have to go back out and check in the second time she makes you check it in to NY. Customer service on the flights is great. The ground team and systems in Stuttgart are awful.


I am tired of these "low cost" airlines by the main stream airline. Those had to be some of the most uncomfortable seats we have had to endure. Window and aisle going over and middle section back YVR-HNL-YVR. In fact the middle seats were better with room. The inflight entertainment system is a joke even as I knew to download the app on my iPad but the movies and all others were old "vintage" movies from 10-20 years ago! I will do my utmost to avoid Rouge in future even for my "leisure" travel. Friends of ours were stuck in Barcelona for 9 hours due to a aircraft issue in June 2015 and co-worker was stuck in HNL for same amount of time due to same reason, I see in thread this seems to be a recurring theme (maybe the aircraft are getting to old that have been taken off the main line of AC to support Rouge). The inflight crew seemed over whelmed and those uniforms are ugly. The service was slow and I had to remind several times I pre-purchased in flight food. When I fly AC main line they seem to know by my seat assignment and mention it to me.


Baggage once tagged had to go to a separate area to be weighed thus taking the staff away from their desk. By the time we got through security the flight had boarded but there were a number of stragglers who boarded after us and delayed the flight. Seating in row 20 was good for a long haul flight with AVOD which was a step up from Air Canada rouge and the options were reasonably up to date with a decent choice. Toilets were also a good size. Service was fine but food was a disgrace - it was described to me as the Asian option, presumably because it was served with rice. The second meal was no better, inbetween these meals was a large sandwich stuffed full of chicken,  the odd water run now and then. Does not compare favourably with the competition on this route, even Air Canada rouge via Osaka is a better option.


My wife and I paid for our seats to guarantee being together on both legs. It made no difference or sense in the end since the seats had no leg room. We were uncomfortable the entire time. Upon arrival in Dusseldorf (DUS) we found out that our connecting flight was cancelled with no other options available. Furthermore our luggage would not arrive at our destination until the next day! No explanations or no apologies were offered. Customer service was dreadful in Dusseldorf - rude and slow. I do not fly for the food or the entertainment. My hope is to travel safely and while on board to not be squeezed.


I had paid extra money for the extra leg room. We had got the seats right by the flight attendants station and by the bathroom. The service cart was constantly sticking out which made it difficult for people to pass to the bathroom and squeezing between my boyfriends legs and the service cart. The monitor with the flight information was wrong. The food was terrible. And the worst were the seats. You feel like you are sitting on the metal bar going across your lower back. On the way from Berlin to Miami they kept everybody boarding the plane in a small locked area separated from the shops and cafes without enough seating for everybody. To top off the trip when landing the flight attendant demanded to take away the pillow that my boyfriend was sitting on because it had to be put away for landing. At that same time the pillow and blanket were laying down on the seat behind me and they did not create any danger but the little pillow my boyfriend was sitting on was taken away from him. Ridiculous.


I don't think I even realised that Rouge was different to regular Air Canada when I booked, but I will never travel Rouge again. The seat space was tiny (if the person in front of you has their seat back and you drop something on the floor, you cannot get it - there is not enough room to bend forward to pick it up - unbelievable). There was no entertrainment system, and the food was terrible. On the way home from Dublin, we were delayed by 14 hours because the plane we were supposed to be on had trouble leaving Toronto and there was no other plane. I guess Rouge does not use other Air Canada planes - we had to wait for a Rouge plane to become free. I will never use Rouge again. The price was no different.


Boeing 767 decent in terms of space. Although we managed to get the exit row so I can't really judge the legroom in the regular seats but ours were great. Width of seats also great. Although we couldn't put our personal item (purse) under the seat so that was kind of a pain. A319 seats are decently sized in terms of width but the pitch is below industry standard. I rode the entire overnight flight with my knees pressed firmly into the back of the seat in front of me. I am only 5' 7". My boyfriend who is 5'10" found the trip excrutiating. The seat only reclines 2" so impossible to sleep. The onboard crews on both our Rouge flights to and from Vegas were excellent - friendly, helpful and pro-active. On the way back when trying to load this flight which was supposed to be done on a larger Boeing 767-300ER they anticipated the difficulty they would have with carry-on bags because there was significantly less room and dealt with it brilliantly. The check in folks in Toronto were terrible. Cranky and super unhelpful. We asked where to take our bags to check them and were dismissed with an "over that way". Well over that way was about a quarter mile down to the other end of the airport where there were no signs to guide us. We had to pay $25 for each checked bag which is ridiculous. If we had paid for a much more expensive seat we could have taken up to 2 bags free. Seriously you can't even take one suitcase for free because we're flying economy? There was no meal on the flight unless your were in Premium Rouge. We could purchase food onboard which was okay. There was a decent selection and the prices were reasonable. But again, seriously, not even a free snack on a 4 hour + flight? The planes had no in-flight entertainment except for streaming video to their app. This was okay but selection was terrible. All outdated movies and tv shows and not good classics.  I'm not sure what our fare paid for. We weren't paying for a comfortable seat, for space for our baggage, food or entertainment. It seems like we paid to be uncomfortable, annoyed and bored. Why is it that basic things like having enough leg room so your legs are smashed into the seat in front of you or having a snack on a long trip is only for luxury passengers? Even when the flight is purchased entirely with aeroplan points it's not worth it.


My 9hr flight turned out as the worst flight I have had. After flying with British Airways for years now I decided to try Air Canada, but I won't again. The service and food were bad and a lot of screens and/or earphone plugs aren't working. As an single traveller, 6"4, it's not the most comfortable way of traveling. When I came on board and saw where I was seated this man asked me to change places with his wife so they could sit together. That is no problem for me, I'm pretty flexible so I helped them out. Now I sat in the middle block, had 2 seats next to me that were free. So giving up my seat wasn't a bad decision at all. I figured I could sleep well when I moved one seat up. 15mins in, the stewardess comes to me and asks me friendly if I could change seats with an older couple. I decided to give up my seat again for these people. The stewardess promised me that the seats there were as good as this one I was sitting in, except the one screen wasn't working where the man sat. We switched places and then I found out that my headphones were not working properly. Only my right earphone worked. Since the other screen wasn't working I was stuck. A little annoyed I got out of my seat again and walked up to the flight attendant who asked me to change seats. All she offered was the headphones they provide onboard, she said she would come to me in a minute. After almost an hour of waiting I had to go back to her. I ended up with some cheese and crackers, grapes and a cup of peanuts, one headphone working and a terrible feeling for letting me change my seat for other people. Besides all that the food was not good at all. From the dinner plate I got, I only ate the brownie.


Fortunately my flight was delayed but if is hadn't been then I would have missed my flight for sure. The number of staff was abominable and it should not be that poor.


My Super Elite days will end in 2015. They switch many popular routes out of Vancouver to Rouge. My one and only trip on Rouge to Hawaii was terrible. Uncomfortable business seats, teens as flight attendants were confused. Secondly, the new business configuration in order to cram in more customers is the worst I have flown on. Impossible to lie flat as there is no space for your feet and the serving tray is like a guillotine when opened. Thirdly, they significantly increase the e-credits required to receive an upgrade and at the same time cut in half the Aeroplan miles earned on short haul flights. I cannot find any positive change. As a result I have switched to WestJet Plus and Alaska.


Flight was an hour late. Entering the plane was like entering a discotheque loud music plus screens with advertisement everywhere not comfortable at all. It was cold in the cabin throughout the whole flight. And somehow I did not get any food in the plane although it should have been provided. Would never use this company again.


We first had to fly north to Dortmund Germany. Total travel time was 4 hours! Plane was totally full. The seat numbers were not correct the staff did not care. No drinks served during this 1 hour flight. Cabin crew disappeared after take off. Arrived at Dortmund told to remain in the aircraft but after a while we all had to leave with our hand luggage to wait at the gate for re-boarding 15mins later. Seating number problem still not solved. Families who were promised to be seated together complained to staff flight attendants were rude and arrogant. After take off finally drinks were served in tiny cups and a dry mini sandwich served. At Palma airport the plane was not docked to the terminal although most gates were empty. We had to leave the plane by stairs take a bus and walk all the way to the arrivals hall.


Before boarding, they warned us the toilet was inoperable. (Short flight, about 1.5 hours, so this is no big deal). While boarding, we had to leave our rollerboard "carry-on's" on the jetway, since the plane is too small to store them anywhere - the overhead bin is big enough for a laptop or purse. After boarding, we learned the air conditioning was half broken. I have never before been somewhere so hot and humid. Once we landed, we got to wait outside in the rain for our "carry-on" bags for 20 minutes, and several of us almost missed international connections because of this delay. In summary: no toilet, no air conditioning, and no carry-on bags.


It was not identified on any communication. I had never heard of Rouge and I did not pay a discounted price. The experience was horrible. Hard, uncomfortable seats. No entertainment for international flight is unheard of in this day and age. They ran out of food selections and what was left was hardly edible. The worst part was the plane smelling of urine the minute one entered the cabin. Never again.


15 am. Air Canada's flight arrival and departure times to Lima have always been inconvenient-arriving in Lima well after midnight, if the flight is on time, and departures for the return flight to Toronto leaving Lima at around 2 am. I returned to Canada from Lima on Air Canada in April. For my June flights regular Air Canada economy service is no longer available, only Rouge. Rouge is simply awful, unacceptable. The seats in Air Canada Rouge economy are the worst I have experienced in more than 40 years of international flying. They are narrow, with limited leg room and thin padding. The flight to Lima was bearable as I didn't try to sleep. The flight back was intolerable. Falling asleep in the seat resulted in back problems. I will not take Air Canada Rouge in the future if I can possible avoid it. There is no regular inflight entertainment system, the food was awful, although not necessarily worse than normal economy, and drinks cost extra. For entertainment you can supply your own mobile device and use the inflight service, if you don't have a device you can rent an ipad for $10. The Rouge Premium seats at the front appeared to be marginally superior to economy but come at a steep price differential. To be fair, the crew did their best, although the pilot gave little information with respect to the flight. Never again.


I was badly surprised by the lack of professionalism of Air Canada FA. I was spoilt with hot liquids, water and juice 3 times during the flight from Beijing to Toronto, by different FA. Full flight both times, no smiles and kindness from any of the flight attendants, they were rude and seem to be very upset with some of the passengers. Our flight from PEK-YYZ was delayed due to two passengers missing, and while waiting on board, one of the FA's over the microphone said "Perhaps we should give a round applause to the two passengers missing". I find this very disrespectful and inappropriate. Overall, not a pleasant flight, rude cabin crew who shouted for people to remain seated, they didnt seem to care for passengers and they we were just doing their job with minimum standards. Very disappointing experience with Air Canada.


6/5/15. We just returned from a wonderful trip to Alaska. We flew Alaska Air there and returned on Air Canada flights. Big mistake! We booked last October and had confirmed reservations. From the moment we arrived at the airport, there were problems. First, their carry-on size is smaller than other airlines. OK. We repacked and paid for an extra checked bag. Then we proceeded to get our boarding passes only to find out we were on standby. No reasonable explanation offered. We proceeded to the gate where I stood ready to be first on line. The gate agent was patronizing and condescending, at best. He finally told me it was my fault since I did not select seats when I booked (the system said I could not select seats and would have to get them later.) I have travelled the world over for business - I am not a rookie at this. We waited and did get seats. Then they asked people to check their carry-on bags for free since the flight was full. We did it and were assured we were checked through to our final destination. Our first leg is completed - comfortable seats and good food options on board. Upon arrival in Toronto, we had to clear customs. We do all we are required to do, but we are not cleared to proceed because our bags have not been accounted for. We wait and are in fear of missing our next flight. Air Canada stamps our card so we can proceed. We run for the gate only to find the plane is not even there. We finally board and get to our final destination late. We wait for our bags and one is missing. No one from Air Canada is to be found and their phone system is very slow. We finally get through and are told the system is down and they can go nothing to track our bag. We did get our bag. The experience from start to finish was unpleasant and there were no apologies offered.


On line seat selection is free 30 hrs before travel so opted for this to save time at the airport. Onboard the aircraft staff were surly and struggled to smile. They enforced safety rules and procedures with an iron fist. One business man was immediately reprimanded for standing and stowing his jacket as the main door had been closed. Seat belts were worn and tatty. All announcements from the cabin crew were rushed making them hard to understand. The only advantage I can see is the use of T2 at Dublin airport.


We upgraded to premium, that was a joke, 9 hours of discomfort, crowding, childish flight attendants, poor food and overall the worst flight I have been on. I have always flown Air Canada due to the part of the country we live in (other airlines are unavailable) so it would appear that I either stay home or drive to a larger center to obtain seats on another airline.


We think this is probably the worst airline we have flown.  None of the overhead reading lights worked so reading wasn't an option.  We were never I formed prior to boarding that we needed to download an app for entertainment and there is no connectivity on there is no connectivity after


Not to mention the cramped seating and lack of leg room.  I can't say enough about never flying this carrier again.


We checked in easily at the machine. At bag drop our Russian visas were very carefully checked. Boarding smooth for the first flight and our bulkhead seats on the A321 had plenty of legroom. A drink and a very bready pastry were served. Crew were efficient and the plane operated on time. Bussed to the terminal at Tegel. The boarding of the flight to St Petersburg was poor. Although there are dedicated gates for flights to Russia there is no signage or information to indicate that before reporting to the gate you have to have your Russian visa checked (again) at a desk labelled simply "Air Berlin service". To enter the departure lounge you have to pass through passport control. As we could see that the lounge had no toilets and not having been informed about the need to have our visa checked again we and many others decided not to go into the lounge until just before boarding time. At that time we were directed to join a long queue where a single employee was slowly checking visas. All the while Air Berlin announcements were telling people to board the plane immediately as it was about to depart! The whole mess could be avoided by clear signage and information. Once on board the A320 the seating and basic lunch were fine for a 2.5 hr flight - although loud chatter and giggling among crew in the galley during descent was a bit unprofessional. Again we were bussed to the terminal.


We were told that the connecting Air Berlin flight in Berlin would not require that we go through security again (not true). The food and service in business class were very poor. The cabin was hot and the attendants either could not adjust the temperature or did not pursuant to our request. The Air Berlin website cannot be negotiated to see the seat layout and select seats hence we had to rely on the Air Berlin representative telephone conversations as to location of seats. Our seats were changed 3 times without any notice. Sound quality of the entertainment system is very poor. The information regarding status of the flight and time of arrival on the entertainment system was grossly inaccurate.


The service was friendly and efficient, and the pilot updated us regularly on arrival info and turbulence, but there were few other positives. The seats were very cramped and uncomfortable. There were no individual monitors for entertainment, instead, passengers have to use their electronic devices or rent an I-Pad. Since my husband and I don't use electronic devices, we went old school and read whatever magazines we happened to bring with us. The food on board was terrible-worse than other food we've had on airlines. And AC Rouge charges for beer, wine, etc. All this for a price that isn't any better than other options. Next time, we'll go with the other options.


From FLL to Ottawa we flow with an E-190 and Ottawa - Frankfurt with 767-300ER. All flights were on time without any delays. FLL-Ottawa: The Flight was full. A lot of cruise passengers were on board this flight. We had the last row in this small aircraft. The restrooms were at the end and they were very busy. Ottawa-Frankfurt: The Service was very poor. We had a Seat in the last row and we got only veggie meals. Unfortunately they had no more meat meals for us. The beverages were poor too. No more Coke Zero after 1/3 off flight time. They had enough Alcohol on Board.


First the plane left with a delay of about 45 minutes after 2 hours in the air the airplane was detoured back to Montreal due to mechanical problem. Back in Montreal we encountered nothing but rude and useless staff. I had to pay for a cab and Air Canada only offered a voucher for 10 dollars. Next day the same aircraft was used to resume the trip. The returning flight Geneva-Montreal was also cancelled due to mechanical issues and it was the same aircraft. I lost it at the airport when the useless staff just give me a new flight for next day without even try to look for an alternative flight (several flights going to Paris for instance). I had to call customer service in Canada to change another flight also with Air Canada to South America. Long story short try another company and do not spend you money on this company. I wish I had taken a flight with KLM or AirFrance. They were cheaper but with 1 stop.


Check-in hectic but quick boarding slow typical for USA. Seat small and very uncomfortable with little leg room a no go for a 9.5 hr flight. Service sloppy. Drinks ok. The only good thing was the price cheap as this airline has now become. Next time I will use another airline.


I am 5' 7 and my knees were pressed into the seat in front of me and the gent behind me had his knees in my back for 5.5 hrs!  There is no way to stretch your legs or move comfortably at all. My husband and I got off the plane aching and cramped from the deplorable conditions. It is obvious that AC cares for nothing but their bottom line, and I would sooner pay more and suffer layovers than ever fly with them again. Oh and the $60 bag fee each way was an especially nice touch.


I'm only 5'8" and couldn't believe how cramped I was. The passenger in front of me reclined his seat a bit and I could not do the same because the passenger behind me was working on her laptop. I briefly moved to business class which was almost empty but that didn't last long. I managed to watch a movie on my iPad which was okay but the selection was weak and dated. It got me there and got me back but neither flight was sold out and two more rows made it very uncomfortable for all. I couldn't imagine an overnight flight on this carrier.


I was in transit at Pearson en route from Tel Aviv to Dulles with an original layover of 2 hours 55 minutes. My initial flight AC 85 from Tel Aviv was late departing and arrived in Toronto at 5.50pm an hour and 15 minutes late. That still left me more than an hour-and-a-half to make it to flight UA 3803 scheduled to depart at 7.30pm. After disembarking from flight AC 85 and reaching Pearson's passport control an Air Canada attendant advised me to go through U.S. customs and proceed to my gate. I arrived at the gate on time at 7pm when boarding was under way. When my boarding pass was scanned a UA gate attendant said I could not board because the Dulles flight was oversold and I had been bumped from the flight some time earlier. No reason was given for the bump. The UA gate staff told me to speak to Air Canada about booking another flight back to Washington and I later had to cross the border into Canada and stay overnight at a hotel paid for by Air Canada. I boarded Air Canada flight AC 7354 to Washington DCA the next morning April 13th. After arriving at DCA I discovered to my dismay that the suitcase I had checked in at Tel Aviv was not on my flight. I spent 5 hours at Pearson trying to sort out the mess resulting from the bumped connection.


Leg room is unheard of and it is just very unpleasant for flights of 3 or more hours. Cabin crew are helpful planes are fairly new and I would probably fly them again within Europe if prices are reasonable but never again for long haul! Food not terrible nor great either. Also keep in mind that the seats themselves are very small and luckily it was me and my wife traveling together or else it would be a very uncomfortable experience to be pasted up to a stranger. We are both very skinny people and yet we were all up in each others personal space. I took carry on bags and did not checked anything in due to hearing all the horror stories of lost baggage and I recommend you doing the same if your trip is short enough but keep in mind it needs to be under 10kg.


What a poor effort by Aer Lingus. Entertainment systems on flights over and back kept breaking down so whole system had to keep getting rebooted. Kids were served one drink the whole flight then tea or coffee 45 mins before landing.


I would like to echo everybody else's sentiments about just how small the seats are. I'm 5'2 and found it to be a very cramped space. I cannot imagine how uncomfortable it must be for a much taller person. The headrest is useless. When the seat in front of me was reclined it was approximately a foot away. On both flights I found the planes to be very clean and the cabin crew very professional making several cabin walks throughout the flight. I used my Ipad and managed to find a couple movies to watch using the app. There didn't seem to be anything current available the movies I watched were released in 2008 and 2010. The food was your typical airline food no better or worse than I've had on other airlines. The afternoon flight to Curacao left on time and arrived on time. The return flight was approximately 9 hours late departing at midnight. Trying to get some rest in these seats is an impossible feat. This is the main reason I give my overall trip satisfaction a 2 rating. Although I'm used to paying for food and alcohol on flights I was completely taken aback to be charged for a sandwich after a 9 hour delay. I guess that's AC for you. As for if I would travel AC Rouge again possibly during a daytime flight if the cost was significantly less than a regular airline. If it were a red eye I would pay to upgrade or choose another airline to fly with.


It is unbelievable how much they are willing to test the patience of their travelers. I'm only 5'5 and I found the seats to be extremely cramped. I could barely handle the 3.5 hour flight - I don't know how people handle a 7-8 hour flight. While the staff were helpful and friendly I was shocked that you have to pay for food and alcohol pay for a blanket and pay for on board entertainment. Why are we moving backwards. I remember the time when there used to be one large screen for an entire section then we progressed to individual entertainment systems and now we aren't back to square one - but we have regressed! If you are going to start cutting corners like this then at least reduce the airfare! What is Air Canada thinking? Never again.


Much worse flight than on the way out. We paid a hefty extra fee for exit seats which had no storage whatsoever and not even any room under the seats. Ridiculous. Crew were poor not friendly. One older male member of staff was quite attitudinal acting as though he was doing everyone a huge favour by serving them. A reasonable dinner but breakfast was a measly piece of banana loaf. That's it! The worst airline breakfast I have had.


Flights themselves were unremarkable and indeed I was surprised that snacks were handed out on such short flights (1 hr 25 mins). Biggest complaints have to do with having to take a bus to/from the gate out to the planes. Additionally the boarding process and check-in area for domestic AB flights at TXL is horrible! AB ground staff are rude and unhelpful. Ticketing/check-in/boarding area for Tegel is one of the most inefficiently planned and run CFs that I have ever had the displeasure to experience. Combine that with no train line to the airport (just a severely overcrowded and unpleasant bus route to get to Alexanderplatz or Hbf). Will avoid flying out of TXL at all costs.


Flight was most uncomfortable hardly any leg room seats uncomfortable rude cabin crew awful food. Seat back television broke down a couple of times and had to be restarted. Would never travel with them again.


I am a large man with long legs I fit in a normal seat width-wise but I cannot pretzel my legs sufficiently to deal with the lack of legroom. Because of this I reserved and paid extra for one of the extra-legroom seats on the emergency door seat 18F to be exact. Air Canada Rouge happily accepted my money and emitted the corresponding receipt but on obtaining my boarding pass I discovered I had been reassigned to 15A which on boarding the plane I discovered was a normal "meat packer" seat while someone else had been given 18F. It turns out that their business practice is to sell those seats to anyone but they only actually assign them to passengers at the check-in counter. To avoid a repeat we showed up for our return flight 10 minutes before the check-in counter opened. We were first in line yet my reserved and paid for extra-legroom seat had already been assigned to someone else. This is shoddy way to do business. I can understand that seats on the emergency aisle should only be assigned to passengers who will be able to help if they are called upon to operate the emergency door (something which I am perfectly able to do) and therefore should only be assigned at check-in but that being the case why allow someone to pay for and reserve one in advance when the reality is that they are assigned on a first come first serve basis by the staff at the check-in counter?


Barcelona to Toronto. Forced to take Rouge from Air Canada since that's what they use. Cancelled the non-stop flight on the Sunday and moved us to the Monday non-stop. Had to come on the Sunday so ended up going by way of Montreal. Was charged an additional $90 for seats with some leg room. No entertainment on a 9 hour flight. If you wanted to see something you either had your own tablet etc. or you can get an I-pad from them for $10. Food was so-so. Check in counter at Barcelona Airport was a disaster. They don't have kiosk where you can check in and print your boarding passes and luggage tags. After about an hour in line I was finally able to check in on line and proceed to the separate line to check your bags. 4th in line took 25 minutes. By the time we finally got through all the lines (Security  Immigration) we had 20 minutes to run to the gate. By the way the airport was in total disarray and major staff shortages for the thousands that were in the terminal. Everyone was being fed into 2 lines at each point. Almost had to take the Monday flight after all.


We had seats 42H and 42K. On the outward bound flight the air was blasting so much I was frozen and to make matters worse I was suffering with a pinched nerve in my neck. I was unable to put my head at the correct height on the head rest for any support as I am too short to reach it. I couldn't lean against the window (even though I had my own pillow and a special neck support collar) as there was a gap which my pillow would fall through. The return flight was even worse starting with check in at the airport. If you haven't done web check-in which isn't always possible while on holiday you have to wait in line while those people who have take their baggage to the agents. They had 3 lines one for priority one for web check-in and one for everyone else. There were 4 desk agents dealing with passengers. The flight was a red-eye and I was prepared for the blasting cold air but my husband had to borrow my scarf to cover his face and head because he was freezing. The flight crew tried hard but they are really not very professional. I never used the inflight entertainment option because using and iPhone or iPad was not something I could do with my neck issue. I had no idea when I made my reservation that there was no seat back entertainment. That has always been one of the Air Canada pluses - they have great movies. The only thing I can is the flights were on time both ways but that is no excuse for this poor show. What is Air Canada thinking? I have always flown them by choice and supported them. Their regular airline is great and their overseas business class for Europe is my first choice all things considered. I will never fly Air Canada Rouge again.


Was using their A320 with 3-3 abreast in Economy. Flight was 99% full and most travellers already paid and selected their seats. When my turn for the 24 hour seat selection check-in comes the reservation system selected what was left for me spouse and 2 children. With it being 3-3 we got the middle and aisle of either side in row 32 BCDE. This is the last row because the ones behind us were reserved for crew only. Its gets annoying as the 2 lavatories lineups extend past your row so you get a constant flow of people going in the almost 4 hour flight. Meals for purchase are fine for those that want it. The thing that ticked me off was only beverages were served complimentary. No snacks at all on this flight. There is one FA for business class cabin while two for the economy cabin. FAs are there to do their jobs and that is it. The boarding call in YEG was good where they actually boarded the Zone 3 properly by calling out pax with children board first and enough advance notice was given. In YYZ forget that. Zone 3 was not properly announced and it jumped from announcing Zone 1 hasty Zone 2 and a hurried Zone 3 general boarding with not enough time for parents with young children to board first announced. Its seems like a mess. I had to pay for my stroller since its not the umbrella type and their small dimensions. $25 each way. Really pathetic domestic service for AC as its a flag carrier and does not seem to be like one. Seating is the older one but legroom and seat pitch seems small already. Imagine if they decide to go with their high density seating like in their new 777s. When the person in front of me reclines I almost hit my knees.


This was one of the worst trips on Air Canada that I have experienced. Really how many people can they jam on a plane? The seats were so close together I had trouble and I am only 5ft two inches tall. I cannot imagine how taller people manage or bigger people for that matter as the seats are also very narrow. The seats barely reclined maybe and inch or so. This was a long flight 5.5 hours with no food offered. Drinks of just tea coffee water and some soft drinks offered only twice in the whole trip. Not sure what the attendants do in all this time. The reading lights for all the middle section of seats did not work. This was an international flight - US to Canada but I think Air Canada views it as one country. The flight crew had the nerve to say on leaving "Hope you had a good flight". Obviously they have never flown in economy on this flight. My neck ached so badly after this flight.


Food terrible - take your own picnic. Cabin very busy and didn't look too happy. Seats not great either toilets kept clean. Generally a "tired" airline. Won't use them again.


Flight from OSL delayed. Connection in TXL to FRA could have been reached but Air Berlin did nothing to support connecting passengers (direct bus transfer) and even after running to the gate boarding was denied with the aircraft still at the gate! Re-booked to next flight to FRA more than 3hrs later. No support whatsoever. After finally reaching FRA suitcase was still in Berlin. Today (2 days later) the luggage still hasn't arrived.


Poor service: only a sandwich although we were onboard for more than 5 hours (with one stop in Fuerteventura where we had to stay on board). From the 5 meals you could buy there were only 2 available (cost more than 10€). On the way back our video monitor didn't work and we only had 1 music channel working. Worst of all: very unfriendly crew. We flew already with TUI-fly and Condor (Thomas Cook) to the Canary Islands and had a much better service and friendlier staff on board. I won't say: never again but if I can choose between Air Berlin and another airline Air Berlin will be the loser.


The service was slow no entertainment information prior to flight. 13 hours on the flight and had to movies TV shows because you need an Air Canada App to be able to view. Food was horrible and it was the first flight overseas by a major carrier that we had to pay for wine or any alcoholic beverages. But the biggest disappointment was the service of the staff. Never again will I spend the money to fly this airline.


Horrible seating I'm 5'4"' and my knees were jammed into the seat in front. I got massive leg swelling because there is no room to stretch your legs. Service is non-existent - you have to go to the back to even get water from the attendants. Food beyond awful. Lunch was a pasta with no sign of veggies a bread roll something that was supposed to be a potato salad with 1 olive on top and little sign of potato and a cookie. 4 carbs no fruit and no veg? This was advertised as a Lufthansa flight operated by Air Canada it wasn't a discount fare and we didn't know it was a Rouge flight until we boarded. Never again! Shame on you Air Canada! These flights were Lufthansa 6625 May 10 and Lufthansa 6624 May 24. Wonder if Lufthansa knows that AC is destroying its reputation with this dreadful service.


Flight was a half an hour delayed which is ok. Very little leg room. We requested vegetarian meals which were frozen when they arrived on our seats something that I think is unacceptable. Flight attendants did not speak Spanish which again is unacceptable when all other airlines flying to South America have staff that can speak Spanish. Definitely a downgrade from Air Canada for the same amount of money. Finally there is no entertainment system except for the Air Canada app which features a handful of old movies again very much downgraded product from Air Canada.


Insufficient leg room rude staff. We were stranded in Phuket on the return leg due to a broken aircraft. No one from Air Berlin appeared to know what was going on - we eventually left Phuket 25 hours late. Put up overnight after almost a full night at the airport in the most basic of hotels. Then our bags got left in Abu Dhabi. Will never fly with them again.


Budapest staff were helpful and the flight to Berlin went well. Air Berlin flights from Berlin to Abu Dhabi and from Abu Dhabi to Berlin on Jan 31st were horrifying. Each way it was a 6.5 hr flight in cramped seats with bad food and rude service. The stewardesses were virtually snarling. The food was almost inedible The seats were unusually small. The worst flying experience we've had. The Etihad part of the flights was excellent with great food pleasant service and comfortable seating.


Arriving at LAX on Friday they had screwed up my booking and made me fly standby. Their next flight wasn't until Monday so if I didn't get on the plane my vacation would be severely disrupted. Their counter person said he would try to help. He then vanished from the counter not to be seen again when I (thankfully) was boarding the plane. No word of apology from him or anyone else at Aer Lingus. Completely unprofessional.


Have flown the route a couple of times with Aer Lingus and I think they compare favourably with Easyjet. The plane was clean crew friendly and legroom was greater. One problem though. I had paid for 2 seats but my partner was unable to fly so I had an empty seat next to me. I was asked to give it up so that a father could sit with his young son. This I agreed to do but pointed out to the stewardess that I had in fact paid for the empty seat. "No problem" says she "I'll organise a refund for the unused seat". She took all the details but I heard nothing. When I contacted customer service (a feat in itself) to follow up I was offered £5 which after several emails was increased to £27.93 when I had paid over £100. I was told that cabin crew have no authority to offer refunds. Certainly won't be prepared to offer my seat again.


The Cabin crew had nice uniforms however the service was rude and slow. The crew just assumed everyone was discount flyers who were used to horrible conditions. I will never fly this airline again. There should be some minimum standards for leg room and this airline does not meet that standard. The inflight entertainment was 5 years out of date but at least it worked to my laptop.


Although the flight arrived on time the 9 hours in the plane were a nightmare. Seats extremely small staff inexperienced and rude food horrible entertainment non-existent cabin dirty and smelly and they charge extra for things such as a simple glass of wine. I will never fly with Rouge again.


However we have very rude and unfriendly service extremely bad food (they just skipped me with the second meal). My husbands outlet wasn't working and the flight attendant answered to my polite request to help with luggage (there was no space above our seats).


As it was almost impossible for me to fit me knees into the seating area they fell into the aisle when I finally dozed off slightly. I was abruptly awoken by a male flight attendant who knocked me with a trolley. I awaited an apology but instead was yelled at for having my knees in the aisle. The other flight attendants did their utmost to make us feel as uncomfortable and unwelcome as they possibly could. It was as if they were going out of their way to be rude and unfriendly. Our return flight (mid October 2012) which we were dreading was delayed by over 2 hours. No staff available in Phuket to advise what would happen with our connecting flight from Abu Dhabi to London. When we finally boarded we were again met be extremely rude and unfriendly cabin crew. Flying Ryanair would be considered an upgrade from this. AirBerlin are definitely the worst airline we have had the displeasure of flying with and it is unacceptable that they are part of the OneWorld alliance. If you like flying low cost airlines with appalling service then you will love AirBerlin.


Outward trip went fine. On return checking in at Dusseldorf was told flight was cancelled. No explanation given. Re-booked on BA flight that evening but this landed in Heathrow and my car was left at Stansted. Air Berlin failed to transport me to Stansted.


Returned today May 18th. Flights left/arrived on time. Outbound crew was attentive professional and personable. Inbound team was 'average'. Ran out of 'healthy' food choice (despite the fact that bus class passengers paid higher fares). Massive confusion on the return flight (5 people booked in same seat). Biggest problem (as is often the case with Air Canada): baggage (again return flight). Passengers with checked luggage were sent to the wrong carousel and waited nearly 1 hour before a passenger located the correct one - with no help explanation or apology from Air Canada ground staff. Tight seating even in Bus. class. Free iPad with higher fare (my husband used one I didn't) with good in-flight entertainment.


Flew from Vancouver to London. I was astounded at how little leg space there was for passengers and I'm short myself (5'6). It is simply impossible to get out of your seat if somebody is asleep. It is simply inhuman to put people into such cramped conditions for nearly nine hours. I don't know how they are allowed to get away with this. Are there no regulations governing minimum legroom on aircraft. You wouldn't transport animals like this.


Flew on them a few months back and I must say I was not impressed. Reading all the other reviews I assume that all the good ones were written by people shorter than 5'5. With its cool new cabin layout and the stylish cabin attendant uniforms it could easily be someone's favorite airline but with the drastic decrease in leg room I cant see myself flying them again. There was so little leg room I had to sit in the bathroom for the last hour of the flight. I am never flying them again not until Rouge goes belly up and the regular Air Canada flights start coming back to the Bahamas.


I fly to Europe or Asia every month. Status is Super Elite. I was excited to take my first Dreamliner flight. Get to the airport at 10am for a noon flight. While in the check-in line somebody mentions the flight is delayed - by 12 hours! No call no warning no SMS ahead of time. Terrible customer service. Only one SAS guy capable of handling re-bookings. It was painfully slow. The 4 out of 5 "Staff Service" is for the lone AC employee I saw who did her best to calm people in the line down. Even my Trip-It Pro app didn't get any update feeds from AC about this flight. Shameful! I was eventually re-booked through FRA arriving at YYZ six hours late.


I tried to book my seat online as offered by the Air Canada website 24 hours before my flight but the system would not allow me to do so. I was sick with the flu and requested to get an aisle seat 5 hours before my flight at Hong Kong airport. I was then told that the airplane was overbooked and that no aisle seats were available. I was told to go to the Air Canada counter to request one. To my great surprise their is no Air Canada counter in Hong Kong airport. I was then told to go to my gate and ask the personnel there which I did and they offered an end of the plane seat without a working TV. This was unacceptable for a 14 hour flight. I was then told to keep my mouth shut and keep the seat that was originally assigned to me. I travel for a living and this kind of service I have never seen before not even from discount airlines like AirAsia or Cebu Pacific. Next time I will know better and save some money by booking with a discount airline from which I can get the same service or better.


Flight out delayed by a few hours and all the crew had to say was that it wasn't their fault. Eventually there was an announcement that we were going to be given a glass of water! On the fight back one of the cabin crew plonked a meal in front of my husband who asked if there was a choice. The flight attendant told him there was only chicken left. No drinks service before our meal and the food wasn't up to much. Not all the crew were surly but most made you feel that you were a nuisance - even though we didn't ask for anything! Very poor service.


All in all quite poor flying in business class poor food and seat no lie flat very uncomfortable bad choice of movies. On the return leg they did not have enough food so I did not eat a main dish cabin crew apologised but did not offer any options. On the whole I found the crew to be quite rude and unhelpful. I will not use Air Berlin again and would not recommend them.


On the plus side the flight left and arrived on time. The in-flight experience was horrible. Seat pitch is so tight that my husband and I (5'5" and 5'4") were very cramped. No entertainment unless you have their app otherwise you have to rent an iPad for $10. They don't tell you in advance that you need the app. No service for the first 2 hours in the air then they came around with soft drinks never came round with these again. The only after-dinner choices were coffee tea or water. Food was awful. Neither of our overhead lights worked and my switch worked the light for the lady at the end of our 3-seat row. I've flown discount airlines before but have never felt as I did on this that I was an inconvenience. I will never fly Rouge again I didn't know when I booked the flight that it was a Rouge one - I will double-check in future. Air Canada has lost me as a customer.


Called their serviceline to reserve seats for my wife when checking in I was told there were no records. In the end got a 4 seater for me and my wife with the comment that they would not be able to guarantee until boarding would be completed. Since plane was only 70 % full it finally worked out. Lounge access: Although clearly mentioned on their homepage for their Gold Members no voucher for their contract lounge later in the lounge sent away due to I could not provide them with a voucher! Onboard IFE not working properly even reading lights could not be operated. When asking one FA to help she was very annoyed telling me she has other things to do. Finally she helped by resetting the lights. Food was not nice either. No drink rounds during a 9 hour flight with exception of meals. No amenity kits not even a small one for a night flight. No personal welcome or care for their status pax at least not for me whereas they seemed to be very caring about one more status pax 2 rows further front. Out of more than 30 long-haul flights in 2012 this was by far the worst. Never had such an unprofessional unfriendly experience and will avoid for future trips! They might be acceptable for a short hop within Europe but their long-haul product is really bad both for the ground handling as well as on-board.


The food was good no complaints. Flight service staff were very good - ground service staff not so. The in-flight entertainment was very good. There was a problem with one monitor. The problem had not been fixed on the return flight - we had the same seats on the same machine! My problem is with the reclining seats. They are very peculiar in that in the full sleep position the body is in a decline the legs and feet are lower than the upper body. A very odd position that I found most uncomfortable. The seats looked a bit worn for newly installed seating. Late night check-in in Düsseldorf left something to be desired. There were 4 counters open and just a handful of passengers checking in. The Business counter was dealing with a rather lengthy problem so we went to one of the economy counters. The woman at this counter practically snarled at us. For these reasons - poor service by the ground staff and the office staff I would hesitate to fly with Air Berlin again.


Staff were surly and unhelpful. We were travelling with an 18 month old and they gave the bassinet seats we had requested/reconfirmed to two men instead of us. Food was terrible service was non-existent. Plane was old and poky considering length of flight. Never again.


The flight was over an hour late taking off and no explanation or apology was given. No dinner provided and a very poor explanation given for this ie there was a potential for clear air turbulence although during the flight we experienced little turbulence. Breakfast was provided but it was cold and of very poor quality. My wife had no audio for her in-flight entertainment and staff were unable to rectify this. All reading lights that were switched on were unable to be switched off so it was very difficult to get any sleep. The seats were uncomfortable and tended to tip you forward. There was no information provided about destination time or weather and the travel map on the in-flight entertainment did not work. Also no one could provide information about our next flight out of Berlin in spite of us having a forward booking e- ticket indicating that there was a service to be operated by Air Berlin. The general demeanour of staff was surly or apathetic. Without a doubt we would never choose to fly Air Berlin again.


In trying to bypass London on the way out we were booked on the first ever flight of Rouge from Dublin. It was several hours late food was awful staff were snipey leg room was non existent and there was no entertainment. My biggest complaint is that despite multiple correspondences with Rouge and Air Canada I have not had one word from them other that to say 'it's my own fault for not realising how bad it would be'. I have to make the same trip again shortly and am exploring every possible way of doing it without any flights on Rouge or Air Canada. This is very sad since I am a Canadian Citizen. Rouge should take note thousand's of people (who are complaining) are not idiots - time you wised up.


The seats were very small and cramped but being in economy class we couldn't say much. The big Surprise came when the attendant brought our Kosher meal for both dinner and breakfast for us to open the seal. We were shocked with the portions. They were so small and only 4 tiny items for dinner and less for breakfast this morning. Even when Passover was over 3 weeks ago now we still got Passover meals for our dinner and breakfast. I called customer service today because our daughter is flying tomorrow with the same AC flight to see if something could be done in order to avoid old food for her and the answer was that whatever it is designed for her to eat it is already there for tomorrow night's dinner and they couldn't do anything. I'll definitely think twice in a different alternative next flight.


40 hrs. The plane from Vancouver a Boeing 777-300 appeared new. The seating in economy was 10 abreast in the configuration 3-4-3. It was the worst flight I have experienced and I am a seasoned traveller. They have clearly added extra seats on these planes. I suspect the new Premium Economy cabin this plane has was added at the expense of space in Economy. It is unforgivable to subject economy class passengers to these new cramped conditions. Whilst people are getting bigger Air Canada sees fit to make the space provided smaller. On top of that the crew on my flight did and others have made the comment the bare minimum required and all without a smile! To treat passengers as if they are an inconvenience to their day is astonishing? The way the food is disgusting! A dollop of salad stale brownie and a dish of sludge which was masquerading as vegetarian Shepherds Pie! I also fly often to Toronto in planes with 2-5-2 configuration and that is more comfortable sadly the FAs and the good are still rubbish. If they change the configuration of those planes I will never fly Air Canada again.


I checked in online and had carry-on luggage only so did not have any interaction with the check-in staff. Used the Maple Leaf Lounge on the domestic side in Montreal which is in dire need of a facelift and expansion as it tends to get very crowded at peak hours. Boarding was smooth and both flights left the gate and arrived on time. The pods are showing their age with worn-out and scuffed sections. Cabin lighting was dim and did not facilitate an airy environment. On-board service was typical AC style with FA's doing the absolute minimum required of them. Food and beverage choices were OK but it is time for an upgraded menu as they have had the same choices on transcontinental flights in Business Class for the past 4 years. IFE had a reasonable selection of movies but the sound quality was not the best even with my own noise- cancelling headphones. Washrooms like the aircraft itself looked old and run-down leaving the passengers with the impression that they were dirty. Air Canada prides itself in being voted the best North American Airline for several years in a row which I believe is giving them a totally false sense of accomplishment by comparing them to US carriers which are widely acknowledged as being inferior to Middle Eastern and Asian carriers. Although AC has made some progress in recent years uplifting its image and improving its service its progress has now stalled which if left unattended will push them back into the same mediocrity as the US carriers. It is time for them to start setting the bar higher and striving for a higher standard of service by looking to full-service Asian and Middle Eastern carriers as examples to follow.


Customer Service at JFK comprised a few hapless girls who did not bother to try and book any of the passengers on alternate flights. My return flight from Venice was rescheduled from 1.55 in the afternoon to 8.00 in the morning an incredible inconvenience requiring getting up in the middle of the night to reach the airport 3 hours before an international flight. These matters were made worse by the almost total disregard for the passengers or their schedules. Since my return to New York Air Berlin Customer Service has evaded replies to my letters for more than a month. It is bad enough for an airline to be sloppy. Fortunately most of my travels go smoothly. Inevitably I've occasionally travelled with a poor or weak airline. I will never fly with them again.


Crew surly and uninterested food and seats terrible no space. The flight was so bad I checked all my onward travel on arrival in Phuket and was prepared to pay for other flights if Air Berlin were the carriers for any other legs. If you have booked with them or will have a leg of your journey with them be warned and do something about it now.