I was mighty glad to have the exit row window seat on my outbound flight - even so I felt squished in like a sardine and had to keep my left arm folded over so as to keep the intimacy between myself and the poor man squished in/overflowing from the middle seat next to me from becoming completely indecent for 5+ hours. I checked in online for my inbound flight the night before but it was only when I got to the airport yesterday to check my bag that I discovered I no longer had preferred seating. In Air Canada's defence they advised that they had changed aircraft and the people that had bulkhead seats were given the exit row seats. So where did that leave me? In a middle/centre seat. Right beside the seat I had paid for. The fairly generous 4-star rating of the AC Rouge staff below was for the flight attendants only who were pleasant. Air Canada's motto should be "We take the Service out of Customer Service". Ground staff were completely nonchalant about the fact that I no longer had the seat I paid for. Oh and don't forget to download the AC app before you fly or you won't have any inflight entertainment. Well unless you rent one of AC's iPads.


I flew what you call business-class on Air Canada rouge from Montreal to Las Vegas had I known that the entertainment was a simple iPad or that seats were so small that a midget would find it tight or that the seats were made so hard that it felt like a piece of plywood and would hardly reclined never to say that their service was lousy for all these great reasons I would recommend everyone never to use Air Canada rouge.


Having been told by Aer Lingus and other airlines there were no more flights to Malaga until 27th I resigned myself to spending Christmas on my own so went home. At home 2hrs later I received a text informing me there is a special flight out at 11am - so went back to Gatwick and checked myself in. However the rest of my family who were due to fly out later that day weren't so lucky and their flight was cancelled completely with no 'special' flight available - so never made it so Spain for Christmas. My first experience flying with Aer Lingus was chaotic and disappointing and will not be using them again!


Flight attendants were rude told me they couldn't help me put my carry on bag in the overheard compartment. I had to stomp on my bag for it to even go between my seat and the seat in front. Being the in window seat I was now stuck in my seat and am stuck with my bag half under the seat in front of me and half not with straps tangled at my feet. There was trash (used napkins/newspaper) in the pocket where the normal TVs would go. I am 5'4" and my knees was almost touching the seat in front. I took out my laptop in hopes to stream the inflight entertainment pulled down the tray table and realized my laptop did not fit the table. Drinks came around and I had to deny my free drink because I had no room to put the drink down or to move or juggle a drink and a laptop. To my dismay my efforts of getting into a working seat position my streaming froze so I gave up and decided to take a nap. But a nap was impossible as they left all their cabin lights on for a 8.30pm-11.15pm flight and I was beginning to have a headache from the light. I had to wait until everyone was off the plane so I could shimmy my bag out from under the seat and slide it out from the window seat to the aisle. Flew a US airline on the way back and it was paradise compared to AC Rouge. If you really do wish to fly rouge I would personally pack an ipad mini that is already loaded with movies an eye mask and sports tape or ice/heat pack for your knees. Heck even bring a cushion because those seats are not comfortable whatsoever but that said cushion may also compromise with what little space you already have. And for goodness sake be kind don't recline your seat.


Return on April 24 AC1839 PHX-YYC. The seat pitch is horrible! I am only 5' 4" and felt squashed! I can't imagine how my husband would have fit had he been flying with me. I will not fly this airline again. I flew Calgary to Phoenix. Had no choice if you want to fly Air Canada to Phoenix you must fly Rouge.


I'm a petite person and was miserably cramped in a small seat the food was disgusting and the most of the staff acted like those of us in economy class were an imposition. Two women who chatted loudly for 12 of the 14-hour predominately evening flight were not asked to lower their voices so that others could sleep the in-service entertainment a small screen inserted in the back of the seat ahead of us was dark and virtually impossible to see and although staff did pick up trash after meals they didn't after serving various beverages so we were left sitting in rubbish for the duration of the flight. Complaining seemed pointless in light of the persevering misery of the overall experience; I and most of my fellow passengers just took it all in stride. I will never (at least wittingly or willingly) fly Air Canada again. When I got home a Canadian friend said "You flew Air Canada? Sorry! They're terrible!" Such a great country such a lousy airline.


The food on board could be greatly improved. On the return trip we noticed that the dining trays in our row were dirty and had not been cleaned from previous passengers. The toilet was also unclean and that was at the beginning of the flight.


When we booked this flight on Opodo it was listed as an Etihad flight. As we have flown Etihad a number of times and were always satisfied we were looking forward to this experience. It wasn't until a later stage - after purchasing the flight - that this part of our trip (to Australia) was listed as "operated by Air Berlin". After having had a considerably bad experience with them on flight from DUS to MIA two years ago we weren't too excited about this but wanted to give Air Berlin another try on a long haul flight. Sadly things turned out to be even worse than expected: The plane was old didn't have an entertainment system installed and the leg room would have been OK on a trip to PMI from Germany but not for a 6+ hour trip. Ridiculous! The flight attendants were rather bossy the food awful and we were in doubt if the a/c was actually working. To us the "climate" in the cabin is an integral part of the success of a flight. There was hardly any oxygen which makes every flight an unpleasant experience. Altogether it was a very poor experience. This might have been state of the art back in the early nineties but we aren't talking about Ryanair here. Why has Etihad agreed to a codeshare with Air Berlin? It is just like booking a four star hotel but staying in a two star room.


First time flying with Air Berlin and a disappointing experience. First problem was the lack of leg room. I'm 181cm and my knees were hitting the seat in the front while when reclined I had trouble stretching out. The second negative was the in-flight service. I can't remember the last time I came across such a sour and unfriendly bunch. No smiles and total lack of effort and interest. Half the food I didn't even bother touching it was so unappealing. One positive was the IFE which was modern and had a fair amount of choice. Air Berlin might be fine for short-haul but I will certainly not be flying long-haul with them again.


Was told to be at airport by 3.10am for flight at 6.10am. Gates were not opened until gone 4am by a very surly man. Same thing coming back - told to be at airport 3 hours before flight time but gates were not opened until 1.5 hours before flight. Not impressed. Have not flown Aer Lingus before. I suppose that's what you get for going cheap. Seats were comfortable with plenty of leg room.


New plane PTV entertainment friendly helpful staff and crew easy check-in on-time departure and arrival. Just one meal. Charge for all alcoholic beverages. Seats were cramped both width and leg room. Difficult to sleep since cabin lights were left on and crew was making frequent announcements throughout flight. Many were commercial announcements regarding tax-free goods. Dublin-Boston same aircraft type. Same pros and cons with one additional con - cost or change fee to re-schedule was €692. No forgiveness or consideration on non-refundable tickets. US passport control is now at the Dublin US flights departure gates. Easy to get through the passport control gates but the reduced space results in major congestion at the departure gates.


It was the same as any other discount carrier for the most part. The seats were average. My husband is 6'3 and we usually try to get exit row seats. It seems that on Rouge the exit row is considered premium seating and is an extra $250ish per person! His knees were hitting the seat in front of him but that's to be expected. We were really disappointed with the entertainment situation. The app that you are to download doesn't work for android. It will play music but no movies or TV shows. There are plugs between the seats which is nice but they are on the ground and we couldn't actually reach them because the seats were so cramped. Charging for checked luggage has made most people use carry-on which means that there isn't enough room for all the bags in the cabin. All the reasons that we used to like Air Canada are gone. We will not be flying Rouge again.


I was not informed at booking that it was a Rouge flight but I will avoid at all costs. I do not mind stripping amenities to reduce cost but making the seats so awful is ridiculous. What is this an airline for ants?


Passengers in the waiting lounge mentioned getting "roughed" previously to which all say "this won't happen again done with Rouge". Seats are horrible cabin temp uncomfortable lights stayed on for entire flight food non-existent in any form inflight entertainment dates back to 80's and flight attendants lacking in training and experience. This Low Cost Experiment by AC is a failure.


At Toronto airport the monitors were showing "on time" but when I arrived to the gate boarding was almost completed. On board: dirty. Aircraft: old 767-300. No smile or help from the attendants (all over-head compartments were occupied by their equipment). Pillow and blanket: basic quality. Food: hot chicken low quality salad and cake. Cold bread given by hand by the crew. Breakfast: banana bread. 20 minutes later they came around with drinks and coffee. No magazine on board. Crew shouting loudly for duty free during night flight while people were sleeping. Wouldn't recommend.


Typical of AC flights were late or delayed despite the weather being ok. Outbound YYZ-HKG flight had obnoxious disappearing FAs combined with a malfunctioning IFE. FB was nothing special but edible. An average flight. Return HKG-YYZ-YUL flights were distinguished by the worst departure and arrival delays of all the flights and terrible catering. The J class main meal of beef was overcooked and inedible as it was so tough. Breakfast highlight was dried out croissants and a glop of salty greasy noodles. FAs on this segment were professional efficient and polite. AC's IFE featuring small screens with poor resolution has a limited library of interesting titles. It remained closed for most of my flights unlike my flights on CX or BR which offer current films along with an interesting selection of Asian films. AC's international films have a lot of Bollywood and are of little interest to China/Japan route customers. I really look forward to the Asian film selection on AC's higher end competitor EVA. The AC IFE equipment is at least 5 years out of date along with the uncomfortable worn out pods. The equipment was somewhat cleaner than usual although AC still refuses to provide headrest covers like the Asian airlines do. Not the most hygienic approach to air travel. The new blankets are a welcome change. The lavs were the usual basic AC setup so very different than those found on Asian carriers. Boarding procedures have drastically improved with the implementation of zones although many pax still do not understand the cabin baggage size and weight limits. AC has an inconsistent approach to this issue and I could see that some economy cabin pax were going to be made uncomfortable by a few selfish people. Desk agents on all segments were polite and pleasant to deal with. Baggage delivery at Canadian airports was slow as usual. Considering the fare paid which was higher than the AC competitors I don't think I received good value for my purchase. AC offers an expensive inconsistent product with unreliable on time performance.


Why bother to check in on-line and then expect such a delay to drop off your bag. The staff counters were opened for 4 lines (incl business) at Zurich and 3 lines (incl business) at Tegel. I for one will never bother with Air Berlin again as I simply do not have this time to waste on such a pathetic level of customer service.


The biggest issue in my opinion is seat pitch. I have been in Rouge and Rouge Plus. I won't fly with them if Rouge Plus is not available (only six seats on an A319). It also means they aren't much of a discount carrier if you have to add $40+ per seat in addition to the already higher fares. I am based in Halifax so a connection is the norm for me anyway. This makes the US carriers more attractive. Increase the seat pitch and a lot of the complaining will go away.


Plane left late but not too bad and crew was wonderful. I would have recommended it to anyone but on the way back April 23rd (flight 1856) it was a scene from a high school musical. The flight attendants could not have been more self absorbed teenagers. Worst on board service in my 47 years of flying. They were talking in the back for 4.5 hours. I couldn't even get a glass of water. Air Canada Rouge should have 1 older flight attendant that can get them to do some work.


Both legs in business class. Outbound to MSY on AC on cramped old CRA equipment. Not good enough for a three hour flight. Food was mediocre. Pieces of cold chicken thrown about on a few lettuce leaves. Overhead bins too tiny for carry-on resulting in bags being shoved under seats wherever possible by an overwhelmed and stressed attendant. Disgraceful considering the usurious fare charged by AC. Inbound on United was most surprisingly day compared to night. Roomy and comfortable 320 Airbus attentive attendants serving an open bar drink before takeoff and during flight to Newark excellent lunch provided with soup and chicken salad or a cheeseburger and potato salad as choices. Flight from EWR to YYZ also well managed even though only a one hour trip and comfortable on an Embraer with proper sized bins for hand luggage and spacious business class seating. On top of which return fare nearly half of what AC charged which is reason we flew United and from now on shall continue to do so in lieu of AC who have lowered their standards horrifically.


I had a booking Alicante to Lisbon via Palma de Majorca where I am picking up a cruise ship. I have just received an email from them alerting me to the fact that "due to urgent operational requirements a flight time change could not be avoided". Fortunately I looked closer and found that not only was there a time change but they were now flying me to Faro not Lisbon (no mention of this in the email). I then had to ring a premium number to query this. The person I spoke to did not seem to find it strange that people book a flight to Lisbon because that is where they want to go and that Faro some 300 miles away is no substitute. I have a cruise booked and an overnight hotel booked but now no flight. And to add insult to injury before ending the call I was asked if there was anything else she could help me with.


Needless to say we were extremely disappointed when we found out as we opted not to pack our Ipad and it's the only way to access inflight entertainment without paying. Our family's seat assignment on the way had one of us in front of the bulk head while the other three of us were behind it (which was not so bad). Even worse - almost everyone on the flight back was given seats one behind the other. Our 6 year old was given a seat by herself! Everyone in the plane had to jockey their seats to be with the people they were actually traveling with. Ridiculous to say the least. This is not the first time we fly AC Rouge (both economy and premium economy) and none of the experiences have been great. It's not the staff as they are very friendly and accommodating its the actual aircraft. Terrible!


I've flown Rouge once and I'll never do it again. 29" seat pitch (distance from seat to seat front to back) caused serious pain for myself and several other average-sized men on the plane. I can't imagine what would happen to someone who's actually tall. Talking to the Flight Attendants even they hate being on these planes as they put it "it's a non-stop stream of unhappy passengers". Avoid Rouge at all costs.


AC 1891 26/1/15. Had to sit sideways with my legs in the aisle for a 3 hour flight from Toronto to Tampa. If I hadn't had an aisle seat I would have had to get off I just didn't fit. I'll never fly them again.


1) Flight due to take 1.5 hours but was 2 hours late. No apology offered. 2) I was a business class customer and due to be flying at lunchtime. No sandwiches were available in lounge at 2pm when we were due to be eating lunch on the plane. 3) Staff were extremely rude and unhelpful on both outgoing and incoming flights. 4) Same menu was served on plane for both legs of journey - 1 week apart.


Exorbitant price for an advance ticket only to find I was on standby for all 4 legs of the trip. Ticketing in Ft Lauderdale was atrocious! Kiosks didn't function properly lines were chaotic only 2 ticket agents available during spring break week and they were slow as can be. They stuck the baggage tags on the wrong tickets. Even the agent at the gate was fed up. I am submitting this review with her encouragement!


I loved the non-stop service and the nice flight attendants but the food was sub-par and the "new" business class seats which will be replaced again in November to bring AB on the same level as Etihad were not comfortable. The also "new" VOD with bigger screens did not work for me either. All in all flying Air Berlin business class is still worse than Air New Zealand or Turkish Airlines Premium Economy which is a shame for the rather high business class fare they charge!


We are very disappointed with our flight experience with Rouge. No leg room no complimentary meals or beverages. Staff did their best to keep customers well served. There is more leg room in the Dash 8 that we took from Toronto to Timmins than the 319 we had from Toronto to Cuba. In the Future will make every effort to book with other airlines instead of with Rouge.


On return we flew United to SFO great plane lots of leg room comfortable. SFO to Vancouver was a nightmare my knees still hurt and while I have never been an AC fan Rouge was the final straw. Nice looking uniforms does not a comfortable flight make. We were cramped no room for carry on. Almost claustrophobic temp hot seat lumpy and wedged between back and my knees. I am 6.1 could barely stand up after flight. I like the configuration United had 1st class then a number of rows with more space a number of rows with less leg room and then standard economy for the little people. I would be happy to pay a little more for the extra leg room or I may just drive the next time.


I'm 5' 11 and had no legroom at all legs were tight for two days after. On the way back I upgraded my seat to row 4 right behind 'first class' get more room. Room was a bit better for and extra $40 but the flight attendant in first class was unbelievable. 5 of 18 seats were empty but she would not allow for anyone to take a pillow for use - this was a red eye flight. She actually reached over the seat from empty row 3 and pulled it from the window seat passenger and then woke up his wife to take the one she was using. Then she was rude about it when asked why. Inflight entertainment was awful- besides inconsistent connection- many had it reset several times- the content was bad. Bad leg room bad service and bad inflight entertainment. I'll never fly Rouge again.


Wed March 18th Vancouver to Sydney announced on take off that hot water machines not working so no tea/coffee for the 14 hour flight. I don't believe it! Service very poor. I almost wonder if staff are working to rule due to some kind of dispute. Went to the galley three times in the flight to serve myself some water. No one was offering.


However ten minutes before we were to board they announced the three hour delay. After the three hours flight was cancelled. They could tell us nothing and getting any info in English was difficult. All non German speaking travelers couldn't get rebooked until the next afternoon.


Just as well we arrived at Venice airport early as four Air Berlin flights were leaving and only five counters were open. After 45 minutes they opened three more counters which meant we were checked in for our flight 1 hour 10 minutes after lining up. Given baggage receipts and boarding pass's to Cologne/Bonn. Flight was very good in all aspects other than we arrived Tegel at terminal C and were bussed to terminal C which was a delay. We then ran 800 meters to terminal A arriving at gate A6 at 16.45 hours. We were informed that our flight had left early also told we were not on their computer and nor was our baggage on this flight so they were not expecting us. They could not explain why we had onward boarding pass's issued in Venice. We went to their ticket office in terminal A and had superb service to ensure we caught the next flight to Cologne/Bonn. On arrival in Cologne our bags awaited us at the lost luggage area as they had come through on flight AB6503. A pity as in the air it is a good airline but ground staff wise it is way behind.


We flew this leg same time last year (2014) and that flight was a "real" Air Canada flight not Rouge. This flight was a shock. I am 6'5" so used to being a bit cramped on aircraft but ACR take it to a new level. The leg room is appalling I read about going long-haul to Edinburgh on this airline and would not consider it as 4 hours to Cuba was more than enough. The inflight entertainment was a waste of time the meals offered seemed pretty poor but the worse of all of this flight was the seating comfort. Future flights to Cuba will be with WestJet - AC have lost me as a frequent flier if this kind of cost cutting is their "new" business method.


Most uncomfortable trip I took. Would rather stay home than travel with Air Canada Rouge. I am only 5 feet 10 and I could not move in the plane. I had to get up many time just to stretch.


On my international flight which took off 1 hr late I received none of that. Even when going to the ticket counters to re-book my flights (after running to my gate and discovering that I had missed it) no one was on the same page. Some didn't print out new tickets they couldn't tell me where to go to get my luggage on the right track (which by the way I didn't get until almost 3 days later) and last but not least they flew me to a completely different airport in London without telling me of this change. On the way home from Europe same situation. 1 hour delayed flight (due to technical issues) causing nearly missed flight on other end. Wouldn't provide me with cart or tell me the status of my next flight and whether it would hold for us. Landed at final destination no baggage.


While this was our first experience with Rouge having had tremendous negative feedback about the very limited leg room my husband and I decided to upgrade to preferred seating before we left on our trip. The preferred seating was better than the regular seating for sure. However while we paid $160 extra to upgrade our seats our boarding zone did not change. This meant that we boarded the aircraft last because our reservation was booked using points. When we actually did board the aircraft the overhead bins near our row were all full. It seems reasonable to me that when a person upgrades to preferred seating at an additional cost they should board right after business class passengers and before regular seating. Until Air Canada discontinues the practice of having passengers pay for their one checked bag onboard storage space will continue to be a huge problem. When I paid extra to have preferred seating I would have expected preferred service!


This was our first trip on Rouge. The plane was the Airbus 319. The flights have left us scarred. There is no legroom and on a 5.5 hour flight no complimentary meal. We did download the Air Canada app for inflight entertainment but didn't find anything current or worth watching. This was our worst inflight experience ever! When I went online to understand the Rouge economy seat pitch (measurement of legroom) it does not mention it and I now understand why. There were 118 seats in the economy section and there may have been 5 empty seats at most based on what I saw. There were 2 stewardesses which I believe contravenes the 50 passengers to 1 stewardess legislation. Also there were only 2 toilets for the 2 crew in economy and all of the economy passengers. When a crew member had to wash their hands the washroom was the only place to do it. I would not call this "leisure" flying. Unfortunately for us this will be our last trip to Grenada unless the carrier changes or they re-fit the planes. Everyone at the resort we talked to was complaining about Rouge. The only positive thing I can say is the crew were very pleasant and helpful and I pity them because so many people were unhappy with the cramped quarters. Some men were actually sitting sideways for the entire flight because there was not enough legroom. Never again!


Our plane was 45 minutes late arriving in Boston but were we reassured that making our connecting flights would not be an issue. After we boarded in Boston we sat for another 35 minutes before the plane left the gate. Needless to say we missed our connecting flight to Tokyo by 5 minutes. When we got to Toronto Pearson airport-which is the most unfriendly and confusing airport we have ever had the misfortune to be in-we got to our gate the plane was still there with the bridge still at the plane but we were told the gate was closed. After I informed them that if they could sit our plane for 35 minutes at the gate in Boston without moving then that would give us time to board our flight. We were rudely informed that that was not possible and were directed to go to customer service. Air Canada told us that they could not get us to Tokyo that day and that we would need to spend the night in Toronto. They paid for the room and some of our meals but the customer service was horrible. No attempts were made to book us with another airline as we have had happen in a similar situation in the past. Two years United screwed up and caused us to miss a flight to Hawaii but they bent over backwards and got us there only one hour later than our original time. Air Canada could take a few pointers from the competition. I will never fly Air Canada again and I will never fly into Toronto Pearson again. They both have much to learn about customer service.


The flight attendant was tired and made it quite clear to all of us in fact she actually expressed the fact. Passed the drink cart twice offered nuts and a bag of chips I asked for clamator and vodka got the clamato minus the vodka. Then she proceeded to sit where I could clearly see her reading a magazine and eating - very professional. When we were about an hour from destination the attendant got up and finally started breakfast prep then placed the cart in the middle of the cabin and started serving fruit plates 15 min later she served the hot breakfast not long after the descent started. Trays collected finally and still descending the coffee cups and juice glasses are still not picked up. This flight was not a business class experience and it will be some time before I take Air Canada business again.


The agents were extremely rude and unhelpful in Toronto Pearson airport. Common courtesy seemed to have been an understatement. Flights were cancelled without proper notification leaving passengers stranded in the airport with no where to comfortably stay. Not sure if this is policy but agents were not required to assist with bag tagging leaving first time fliers lost and confused.


Delayed yesterday coming out of Munich by 6 hours. No communication internet was better. No counter staff. The flight was to Majorca and I had an ongoing flight. The Majorca bound young holiday makers found the time to get very drunk in the wait and were therefore removed from the plane by police. They where allowed to board and then removed from the plane without air con. Bags off and more delays. Bag lost in transit no connection. Then to cap it off the return flight was delayed by another 6 hours.


The shorter flight from Winnipeg to Vancouver was onboard an Embraer 190. In economy there was adequate room to sit you could lower the table tray and if the person in front of you tilted their seat back it did not hit you in the face. The entertainment system the same one that has been used by Air Canada for a number of years provided a number of new or relatively new Hollywood movies. Once on the Rouge flight from Vancouver to Maui that all changed. The plane was a 767-300 which they have crammed more seats in over the regular 767-300. The seats seem thinner and more upright. My knees were touching the back of the seat in front. They have moved away from providing screens in the seat back facing you instead you have to provide your own screen a tablet laptop phone etc. Then you have to make sure you have loaded their“app”to play any content. Movies TV shows etc are broadcast via wifi. The older system on the first plane had four times the selection. Unlike the older system which is available even before the flight takes off this one was not online until about 40 minutes after we were in the air. On a flight that long a single charge on a devices battery is not going to last. When checking in for the flight home also Rouge from Maui to Vancouver I opted to upgrade the seats to ones promoted as having more legroom. Seats in the emergency aisle were advertised as such. For addition $60 per seat I selected them. More legroom was a lie. These were the seats right behind the toilets so even though there was more space between my knees and the wall in front of me there was nowhere to stretch my feet out whatsoever. There was no power outlet available. Being right by the toilets there was constant traffic and often unpleasant smells. I have been on overnight flights with Air Canada before a few times and always in the past to help make the passengers more comfortable and improve the odds of sleeping pillows and blankets were offered. Well on this Rouge flight none were offered and as the cabin did grow cooler and I inquired about them I was told that they were available for purchase! In all credit to the crew they just gave me a small one. The crew were friendly and helpful the plane itself looked long in the tooth. I have patronized Air Canada and chose them over other airlines for over 30 years but will I continue to do so? With this kind of service I don't think so.


We stood in the jetway for more than 20 minutes waiting for staff to sort out baggage - unnecessary! Just enforce your own rules. A very poor alternative to reg. AC service. - bring it back please!


Our first flight with Air Canada was a shuttle from Chicago to Montreal where our flight to Paris CDG was our next leg. In fact due to late arrival we missed our connection and had to stay 24 hours in Montreal. Everything was handled perfectly by AC staff who gave us vouchers for a 4* hotel nearby and for meals. We could get our checked luggage back and were immediately handed our boarding pass for the following day. All being very smooth in a quiet airport. The following day our 6 hours flight to Paris by itself was OK with various standards. Aircraft (777-300) with a clean cabin without decoration the blue colour of seats being the only colour. The seats were standard without footrests. A good VOD system with recent movies especially for French speaking passengers. This is for the good side but when you see the fancy earphones handed over you will regret not to have yours with you. The weak side starts with no newspapers or magazines available. Cabin crew obviously well trained and working efficiently. I am sorry that uniforms are so plain. No efforts from attendants to look like attendants and participate to the dream of flying like many other airlines. Meals were frankly just edible. A small salad where I am still looking for dressing chicken with bulgur (totally bland) and a so-called chocolate cake retaining from chocolate only the colour! A standard rate for the table wine offered graciously and for the rolls quite correct for an airline. A bad rate for the low quality plastic cutlery. It seems North American carriers do like plastic very much. Before landing we had a slice of cake (good) with hot drinks served in a tumbler. All in all we were expecting more from an Airline claiming to be for the 5th time the best airline in North America. It is true that US competitors are so bad but European airlines are much better and Emirates/Asian carriers are on another planet where passengers are taken care of.


Flight attendants could be friendlier. Once in Berlin transit security staff in Berlin took me too late to the gate and I stood on the bridge and watched in dismay as my LHR connecting flight departed without me and my young daughter while security staff were busy talking on the ground next to my bumped luggage. 2 hours later security staff demanded USD2000 from me to rebook my missed flights via LHR to Chicago claiming that this was because I had no airport transit visa. When I explained that there was a fax from BA about my arrival and connecting flight and the tardiness of the security staff I was rebooked without charge but no apology. Air Berlin told me that they were not British Airways although the flight showed their name and number as well yet they simply cancelled my Chicago-Des Moines confirmed reservation on American Airlines without explanation. This is extremely poor service from a OneWorld partner.


Legroom is so small that there was no way my feet could go under the seat in front of me. As a result my knees were bent at 90 degrees for the whole flight with pressure on my kneecaps the whole way. This was my most uncomfortable flight in my 3000000 mile flight history.


55 am flight Berlin TXL to Frankfurt on a Monday morning. Arrived 2 hours before flight check-in area still not shown. Only shown 1.40 before departure. Get to the check-in area staff says go away. Turns out she is from Lufthansa. So we wait. 10 minutes later staff come along ignore us in the queue chatted with each other take another 10 minutes to set up. Printer not working has to ask neighbour for help. No instructions on where to go next. At 1 hour plus to departure I go to security. They say come back later. Flight itself was ok. FA ok. One drink and a roll. Bus to terminal. Luggage takes ages to arrive. Not pleased. Not recommended.


I had been warned about it and was not impressed. I dropped something and was not able to pick up because there was no room. My husband's knees were pressing the seat in front. The flight attendants were serious. It was difficult for people to use their iPads. Not a pleasant experience and will not use it again.


When I got in my seat literally had to get claustrophobia under control and I am not normally claustrophobic. Took out my laptop to watch a movie and the person ahead put their seat back and in the process almost wrecked the computer screen. Absolutely no room for a computer. There was no room for my legs had to sit with them crosswise. Measured the distance between seats the width of my eyeglasses plus two inches. Service was fine but my knees were so sore on landing it was almost a half hour before I could walk without pain and again I usually don't have sore knees. Fine to cut costs but you still have to leave room for the passengers please! Always loved and flew Air Canada but will avoid Rouge whenever possible and will now consider other carriers.


Even at 5'6 my knees were crushed against seat ahead. No inflight entertainment endless queues for the two tiny bathrooms - for 120+ people? People lined up the length of the plane leaning on everyone's back rest as they waited to gradually make their way to a coveted toilet! My ill son needed a wheelchair to meet our flight in Toronto. Message didn't get through and we waited endlessly as crew asked us to leave the plane. Frequent flyer points be damned. Hello Westjet.


I was forced to sit through a 8 hour flight from London to Toronto with no TV entertainment because their screen was faulty while other passengers around me had their TVs working. The staff on board thought offering me newspapers was a good alternative to not having TV entertainment which we all pay for as part of ticket costs! Its like asking me to eat carrots for 8 hours rather than giving me the solid meal I was told I would receive as part of the service. Unbelievable.


Arrived at Pearson in good time and was advised the flight would be delayed 15 minutes (acceptable but just!). On arrival at departure gate loading of plane was initiated then minutes later an announcement that the loaded passengers would have to be deplaned as there as a maintenance issue (not a weather or staffing concern!). First observation: why does Air Canada insist on placing faulty equipment in the loading gate? Don't think it is too much to ask to have a functional plane ready and available to load at prescribed time! Worse the 'delay' (over the next six hours) lead to a flight cancellation at about 7pm. Many families with small children are then expected to deal with the development one that was obviously known hours earlier but not shared. Air Canada's behaviour in this regard is consistent - it would be only a common courtesy to advise on such matters - honestly and in a timely fashion - so passengers can make other arrangements. But no the airline drags the waiting times out until no other options are available. As a result a plane-load of angry passengers are at the 'customer service' desk to make alternate (hotel and air travel) arrangements only to learn that the staff there have not been advised of the situation. As a result more time is lost (almost an hour) as harried staff scramble to address the issue making other arrangements etc. without being prepared in advance for the onslaught with answers ready and alternate course of action determined! Again incredibly poor planning from this passengers perspective. Finally we were advised that we were scheduled on a flight the next morning and this one actually took off as scheduled and on time. Remarkably as for this passenger it was the first Air Canada flight (out of the most recent five flights flown with the airline) that was neither 'cancelled' or 'delayed' on departure (I reference flights between March 2014 and January 2015 in this regard: Denver SFO Nashville Miami and Ixtapa (1)). As a result my 'trust' in Air Canada is at an all-time low as they simply cannot be relied upon to reliably meet their contractual obligations. Worse no one seems to care about the stress and inconvenience caused by their unreliability. Wherever possible I would strongly suggest finding other airlines to utilize if and when possible.


Very disappointing business class service really third rate compared to other international airlines such as Cathay Pacific or Singapore. Boarding the flight from Vancouver to Toronto was disorganized and there was no clear line for business class passengers had to speak up to get on the plane. Deboarding was just as bad and no priority deboarding for the business class passengers. The only reason I'd fly with Air Canada is my belief that they have well-trained pilots and well-maintained fleet. Again that could just be a perception and other Canadian carriers may have the same standards.


First impression was new airplane and very clean. Seats ok seat pitch compact. Staff correct but not very attentive and definitively rude when confronted. IFE excellent if you have brought your headphones or pay the €5 charge. The rest of the trip uneventful except for the very tired airport facilities at DUS and TXL. Return flight was nonstop TXL-MIA. Priority access only granted after insisting twice that we were Gold Status or OneWorld Ruby; nobody seems to have been instructed on what that means. Same plane IFE staff with a little better attitude though nowhere be found once they hand out "the bottle of water". Food was above average wine as always: one glass. Luggage handling ok. Rates are ok but same as other main carriers especially those belonging to One World. AB will have to do a lot to take advantage of their recent incorporation.


Never again if I can possibly avoid it even after being a dedicated AC client for over 25 years. If I was 5 foot 6 inches or smaller it might have been somewhat okay comfort wise. No in flight entertainment and nice but inexperienced attendants. Obviously a strategy to operate at a low cost but fairs do not correlate. Very disappointed.


Great way to loose loyal customers Air Canada. I had to change a flight that now routed me through LA to Vancouver the last leg on Rouge. The seats were so uncomfortable and perhaps the tightest fit I have experienced when not in a private prop plane. I will never fly Rouge again and think about no longer flying with Air Canada.


After checking in we went to the appointed gate - we were there quite early so sat waiting at the gate for 1.5 hours. Our flight to Vienna was delayed 1.5 hours but no one could give us any information or help regarding our connecting flight in Vienna. We were told to keep checking the departure list and in the end 2 hours after the original time the departure list said that the plane was now boarding. Eventually 2.5 hours after the original take off time the plane was boarded and ready. When in the air we asked staff about our connecting flight which by now we had definitely missed they were very surprised to hear that there were people onboard who had connecting flights and they knew nothing. In Vienna there was one guy to help all passengers he informed us that we would be installed in a hotel in the airport for the night and that we would get on a plane home to Copenhagen at 6.25 am. Air Berlin had a special little extra surprise for us as this flight was not direct but had a stop in Berlin! Information was close to non existent and staff very unhelpful.


The crew are often the brunt of criticism but on this flight (3/16 YYZ-PHX) I couldn't praise the crew more. They were attentive two beverage passes and light meal cart and regular trips down the aisle with water for this 5 hour flight to PHX. Although young they seemed like they are really grasping the job and did so like other seasoned professionals on the big daddy airline - AC. For a leisure airline there is nothing leisurely about the experience. There is no inflight entertainment to speak of and the seating (oh the reviews about the seating) is absolutely horrible. Please Air Canada do something about the position of the seats - it's too tight! I would recommend Rouge for a trip of 3 hours or less. Do not book Rouge no matter how cheap you think it's going to cost for flights over 3 hours. Toronto to Jamaica - fine Vancouver to Vegas - fine. Otherwise it's an option but not priced well. For the product the price point is still too high. But good work on resolving some of the issues with the flight attendant "kids" that I've heard so much about. Air Canada please listen to me lighten up on the seating provide some fun on board like TV's and turn the product into a fun place to be.


The outgoing flight was late and I missed the connection. Seating is uncomfortable and cramped. There is no seatback entertainment systems and the wireless system has a very limited selection of old material. I don't get the impression that I was paying less for the flights. The leg that I flew on United was much better in terms of comfort and service and being on- time. Since I booked the flights on the Air Canada website in future I will first check to see if there are options on foreign carriers. AC and Rouge can pursue those who occasionally travel on vacation.


My husband who flies hardly at all was appalled at the way everyone was crammed into the plane and he has refused to take the return flight back to Phoenix. We have booked another flight on WestJet at a cost of $740. I doubt if my husband will ever fly Air Canada again. We were not the only people complaining about the lack of leg room. I am sure if it weren't for AirMiles there wouldn't be anyone on these planes.


Prior to travel had to wait 25-35 minutes on long distance call to add special request. On board: They failed to provide the special meal. They were trying to blame it on me since I paid $120 for preferred seat. The flight attendant said she'll see what can be brought from Business class leftovers. They even failed at that so they brought me the side items of the meal (without the entree) which was awful. This was way too inferior to another European airline which I flew with last month. If that wasn't enough they ran out of water half way and at least one toilet got clogged. You couldn't wash your hands in the other ones! The Captain came on the speakers apologizing and explaining that the alternative would have been to land in USSR six hours ago but that they decided to carry on for many reasons. None was mentioned. Horrible experience overall. I'd avoid Air Canada on my future travels whenever I can.


Outbound flight to Abu Dhabi very lightly booked. Average meal was served and we got small bottles of water as an extra service. Old seat layout without in-seat entertainment. Return flight was fully booked. My seat reservation had been given away despite the fact I checked in 120 minutes ahead of the flight. The aircraft was fitted with new seats. The new economy seats were disappointing the pocket is too small to even fit an iPad or a bottle of water; and the passenger behind me used the touchscreen like a woodpecker waking me up every time. Before departure the crew told passengers would have to enjoy the entertainment system without sound. The sun started rising but there was no effort to close the window blinds. As promised the crew mercilessly started serving breakfast 120 minutes before landing. Again loud announcements that woke everyone up. All in all an unpleasant experience.


Scheduled departure was 8.40 am. At 9.00 they announced they were a bit behind and a plane was being towed to the gate. 45 minutes later still no plane and an announcement we're delayed to 10.30. At 10.30 an announcement they're still waiting on an aircraft and we can present our boarding pass to a few restaurants in the terminal for up to $10 worth of food and drinks. At 11.30 a plane arrives and we get boarded by 12. At which point they announce that the pilot and co-pilot have logged too many hours and we are waiting on a new crew. The new pilot arrives by 12.30 and tells us our plane was delayed because it had to be tested after getting overnight maintenance. She announces the co-pilot will be there soon. At 1.00 they announce that they need to reboot the computer system and we will be leaving shortly thereafter. By 1.30 the co-pilot and everyone seem accounted for but wait! We now have used so much fuel we need refuelling. We finally got underway at nearly 2.15 after waiting to refuel. This airline is a complete joke. As a Canadian I am embarrassed that they call themselves our national airline. All of these delays occurred after being forced to wait in Pearsons 'cattle pen' lounge for getting into Customs. We finally left at the same time we were scheduled to land. Numerous people on board missed connecting flights but the crew didn't seem to care. As an aside the crew seem very young and inexperienced and not well trained in how to handle these extreme flight delays with customers. If I could assign zero stars I would. The whole process was beyond frustrating I will always choose to fly via other airports and carriers when not forced to take Air Canada for work.


Air Canada did nothing to rebook missed connections for people. My husband spent 2 hours on hold finally got to speak with an agent and walked her through the booking process because he had already found a flight with an open seat she was amazed there was even a seat on the plane. He started the 3 hour drive to Minneapolis where the Toronto connection was bound. 2 hours later Air Canada cancelled the flight from Toronto to Minneapolis with no explanation - and it wasn't weather. Worse yet they made one or two garbled announcements and that was it. My wife and the elderly lady she tried to assist were finally told they could only leave the secured gate area with an escort through locked doors gee guess Air Canada gate agents should have mentioned this when they cancelled the flight and told everyone waiting they would have to leave the gate area. Rude gate agents no directions on what to do to rebook just left their stranded passengers to figure it out for themselves.


25. Terrible service waited over 2.5 hours before being offered a drink only offered two drinks in total for 9 hour flight staff were unfriendly. Food very average in flight entertainment poor. Terrible. Would not recommend to anyone.


Codeshare with Etihad. Inflight entertainment zero seats small and service very mediocre. After serving an average meal the crew disappeared. On a 6-7 hour flight one would expect them to serve at least water between the main meal and the turkey/cheese roll before landing.


Most of the time very punctual crew not always friendly but watch out if the flight is late in into TXL on Friday evenings. Only passengers with connecting flights can disembark. I do have a gold card with AB as did several of the people next to me but still we were hindered in getting out by a loud FA. So far I have always booked them as they are cheaper than LH or Swiss but I will definitely review that.


On the return Tel Aviv-Berlin. Flight delayed by an hour. No hot food just a sandwich - I expected a lot more on a medium haul flight. Staff were a bit rough around the edges and wore an awful black uniform. You had to pay 3 Euros for headphones to listen to the inflight entertainment. Money was the main motivation to fly them but not the overall service. Fine for short-haul but not for medium haul. The flight itself and landing etc were fine.


AC 1809 SXM-YYZ Feb 21 2015. Having read all the reviews was prepared for the worst. And it was worse than the worst! Yes we were one of those that paid for pods from YYZ to SXM a year in advance only to be rouged. But the lack of any refund for business class airfare difference was moot compared to the horrific service. I felt like I was in an airplane where children were playing flight attendants. Sloppy attire stroppy attitude no respect  ridiculous service. Lets not even talk about the antiquated offerings on the iPad. I like Air Canada proper but when booking future flights will avoid the "red check mark" indicating a flight operated by rouge. West Jet you have earned new clients for our yearly trips to Anguilla via SXM!


The same issues noted on previous reviews existed - cramped seats old shows/movies minimal cabin service inconsistent temperature aisle space must only barely meet standards reading lights not working (quote from an attendant "working reading lights are not an airline safety requirement" which was the response I got when I finally tracked down 2 attendants who initially both said they would check out why the lights weren't working or get me a mobile reading light and who never got back to me). We have decided to use our remaining Aeroplan miles on non- Air Rouge flights and then book with Westjet or US airlines for future trips. In addition to our recent negative experience another consideration to drop Air Canada was an Air Canada employee on a previous interaction said that no one likes Air Rouge but do not expect Air Canada to make any changes. Why would one stay with an airline who doesn't value their economy customers. AC would have to make some significant improvements to show that they actually care about customers to have me even consider flying with them in the future!


First check-in at LaGuardia was a nightmare long queues and no staff. Some of the customers complained to Air Canada agent and her reply was "you should be happy for what you have". Boarding was chaotic and plane departed 50 min late. On the way back boarding in Winnipeg took about 45 min because flight was full AC staff had to check in many bags into the hold of the aircraft. We departed 25 min late and arrived into Toronto 15 min behind the schedule. On the better note clean planes good legroom and awesome cabin crew who were attentive and kind to passengers. Checked in luggage arrived on the baggage belt within 15 min of our arrival.


Air Canada never fails to disappoint with their service it is dismal to say the least. They charge for everything from earphones to food on domestic flights. Food on international flights is also poor. I recently had breakfast on Thai Airways Singapore Airways and Air Canada. The meal was almost identical in all three instances but the portion size and taste was significantly better on Thai and Singapore. The dinner meals on Air Canada were also less than impressive compared to the Thai and Singapore. On more than 1 occasion my personal TV didn't work properly and flights nearly always depart late. I have flown nearly all types of Air Canada aircraft (787 777 767 A321 (A320) A330) and while their larger aircraft are comfortable their older smaller aircraft are uncomfortable. In the event there is a problem and you need to contact someone be prepared to be put on hold for at least 1 hour. The last few times I have called 60 minutes was the quickest I was able speak to a human.


com. Air Canada changed my direct flight from Cabo to Toronto twice prior to my departure. The first change had me stopping in Houston for a layover and then on to Toronto. Clearly not what I paid for. Shortly after that flight was changed routing me through San Francisco on a 'red eye' that had me arriving home Monday morning at 5.55am. I was to arrive home on Sunday evening but finally arrived home on Tuesday morning at 10am after they had handed me off to United who simply overbooked my flight. I contacted Air Canada for assistance from Mexico three times but they simply weren't interested. I truly wish there was real competition in the Canadian Airline industry so that I could avoid Air Canada in the future.


Unacceptable business class seat same as 6-8 years ago on LTU Airlines. They may call it "economy plus" but it has nothing to do with international long distance business class. IFE ok FA - only men - friendly but lack professional skills. Food below business standard just "superior economy" - same for drinks. Flight departed 40 mins late - no explanation given. Luggage delivery at MIA airport ok.


Our flight was delayed by 11 hours! Air Berlin did not offer passengers any compensation for the delay not even a meal coupon or a coffee. Onboard staff were also rude. They did not offer any explanation for delay when asked. The seats were relatively comfortable but the meals were below average. The overall quality is that of a typical budget airline. The worst customer service experience I have ever witnessed.


It was supposed to leave at 6.20 its now 7.15 and everybody is milling around the Rouge desk waiting to see what will happen. Typical AC.


We found a good deal online from YVR to HON for spring break so booked. Flight was on time leaving YVR and aircraft seemed clean and tidy but seats were a bit cramped in terms of leg room and elbow room. The flight attendants were all very friendly and bubbly as one would expect from new grads - I liked the attempt to look trendy with the uniforms. What was disappointing though for my two young children was that there was no in-flight entertainment. It would have been helpful to know that one needed the iPad app ahead of time. Also disappointing the lack of good available - you would think Mac and cheese would be the obvious to stock up on this flight. What was extremely disappointing was to find out the day of checkout was that our 10.15pm flight had been delayed by 4 hours. What was even more aggravating was to find out through 3 further emails that our flight was delayed even more. The final straw that broke the camel's back was to check in and then find out that our flight would be delayed 7.45 hours. So here I am sitting in Honolulu airport writing this in frustration at 4am because I can't sleep and have two exhausted children on hand. Had we known this earlier we would have just booked a hotel room. What I find insulting is the airline's idea of compensation for this is $10 meal vouchers - what a slap in the face. On top I find it ironic that the airline is 7.45hours delayed which is just under 8 hours on their website for which they would provide accommodations for. I'm sitting here in the airport probably with 100+ passengers looking as exhausted and frustrated as I am and probably thinking the same thing - never again. As I peruse the Internet wish I found this website earlier as I hear this is not the first time this has happened.


Attendant in Premium was pleasant and helpful food okay but seats very uncomfortable. Economy was hot and stuffy attendant was surly ran out of food to purchase had to pay $60 for iPads for the children. Definitely not recommended for family travel.


How this airline gets four stars and boasts about it is beyond me.


The flight from Vancouver to Honolulu was okay. It was on time and I brought my iPad and had the app downloaded so I could connect to the entertainment system. Although the movie selection and TV selections were pretty old. I'm talking '80s '90s old and those are the ones outside "vintage" selections. Thankfully I found a couple of things to watch. The inflight crew were pretty good to Honolulu and the plane seemed clean. I was in the economy cabin on the way to Honolulu but decided to upgrade to Premium on the way back because I hate late night flights. Thank goodness I did. The return flight from Honolulu to Vancouver was delayed by four+ hours so at least I could go in the United lounge for a few hours. We left Honolulu at 2.30 am so there went my connection to Calgary. The crew in Premium were pleasant but young and inexperienced. One flight attendant was talking at full volume to her co-worker behind the curtain. A) It's the middle of the night and she should be quiet so people can sleep. B) There are things your customers shouldn't hear. Our compensation for the delay was food vouchers (hilarious because the Honolulu airport pretty much closes up after 9 pm - thankfully United's lounge stayed open late for those of us in Premium). The other compensation was a discount code for our next AC flight. Thankfully Air Canada rebooked me in Vancouver for my flight home to Calgary (although the agent made it seem like that was a big deal for them to do) and I wasn't too out of sorts. But from other comments it looks like the Honolulu flight out of Vancouver is delayed regularly. No more Rouge for me unless there are no other options.


We were 1.5 hours late taking off. They said it was because they were waiting for people to get through customs but why should we reward people for being late and punish the people who left on time to get through customs. Rouge's website states you only need to be there 90 minutes before your flight this is wrong you need to be there at least 2-2.5 hours before to get through customs. Arriving late in Phoenix they had us waiting at the wrong carrousel for our luggage and never did tell us. Onboard entertainment is non existent you have to bring your own. The TV and movies on the Rouge app are so old you cannot find anything to watch. On return flight we were 30 min late leaving. Arrival back in Toronto we waited for over 1 hour to get our luggage. I will say that there is one thing they do well. Their booking online their online reminders and online booking for your meals - (just remember you have to show the flight attendant your ticket that you have prepaid for your meal.


It was a launch of the new Rouge "service" but it was anything but! There was not enough space to open my book so that I could partake in the only source of entertainment available to me on the flight. I could not download the Air Canada app in time to use my iPad and to rent one would be $10. Paying for all checked luggage coupled with no space entertainment or snacks made for the worst flight of my life!


My complaints about this flight which apply to every Air Canada flight I've taken in the past few years are principally about: a) terribly uncomfortable seats and b) the lousiest food anywhere in the air. a) Seat comfort. Who on earth designs a seat that is so short that it puts unbearable pressure on the middle of the back of one's thighs? And this wasn't a Rouge flight either but a mainline experience. Why do they torture us with seats that are so close together that our knees are grinding against the seat in front? I'm a very average sized person - 5'10 and 170 pounds - so there is no excuse why the seat should not be comfortable. And let's not even mention the fact that the available tilt is about 4 inches from front to back with zero lumbar support. b) Long ago back in the 70's when I was a university student I used to wonder why the cafeteria food was so terrible when Air Canada could server a very decent meal at 35000 feet in a pressurized aluminium tube. In those days I routinely asked if they had any leftover meals on transatlantic flights because the food was actually quite enjoyable. Not any more. It's just awful. Virtually inedible except when one is starving. And yesterday's flight was the very worst. Recently I had the opportunity to fly to from and around Central America on the Colombian airline Avianca. Although the aircraft themselves weren't new the in-flight experience and especially the food was exceptional. The difference between the food service on Air Canada and Avianca is night and day. Avianca has delicious food and interesting menus served with a smile. Air Canada has heated cardboard served reasonably efficiently but without any enthusiasm by flight attendants in dowdy uniforms. I'll be looking for alternative carriers to Air Canada from now on. Among North American airlines Delta gets my vote at the moment.


We had booked the flight on Air Canada and were moved to Rouge without consultation. I have always maintained that while the staff on the ground were neither helpful nor happy the staff on the planes were brilliant. This was not true of Rouge. It was reminiscent of flying Ryanair but more expensive. The seats were unbelievable narrow with next to no leg room and I'm only 5'2. The elbow rests were small as well. The lights on each side of the aircraft were not turned off even though it was a red eye. We asked the staff who told us that the lights had to remain on as a safely concern because the reading lights weren't working. We weren't able to get a logical explanation as it seemed absurd that the reading lights would have anything to do with safety. At about 1 am the seatbelt light was turned on and an announcement was made to do up our seatbelts. The staff than walked down waking every covered up customer up to ensure their seatbelts were fastened. While I appreciate the safety factor I question the need to wake up every customer in the middle of the night. They offered water once during the flight. No other drinks were offered unless you wanted to pay. They also came around and offered food for pay; no snacks were offered. We're not sure what they did with all their time. We had spoken to an attendant on a previous flight who advised us that none of the existing crew members had been transferred to the Rouge line and that they were paid less. It showed in every aspect of this flight. We have been flying AC for years despite our but our ongoing problems getting off the ground because we maintained that once in the air Air Canada was excellent. This is not longer true. Our relationship ended on this flight. We will not be flying Air Canada again.


They are narrow and so close to the seat in front I don't know how a tall person could even fit their legs in. Or travel for longer than the 3 hours I did. Not comfortable. The flight attendants were very friendly and competent.


Reviews of dirty planes incompetence and no seat room had me lamenting my end of my vacation (more so) than usual. I am 6"4 most planes have a lack of room for someone of my height. I had built Rouge to be this awful thing after all it's transport how bad could it be. Honestly it wasn't horrid. Granted I had this flight through points I would be furious if it was purchased full fare for business. But as a leisure airline overnight where most passengers are sleeping it did the trick. I did not have a premium seat or exit row. Yes it was tight but I fit in there ok seems to be a theme most flights I'm on have little to no leg room this felt no worse. The entertainment system was moot as it was overnight. Cabin was quiet well served (yes those outfits are idiotic) and I think they know it too. But overall it was not the horrid experience I would have expected.


Weather and de-icing delays kept passengers in the plane for over 3 hours waiting to depart from Montreal. She missed her connection in Toronto. Air Canada took no action during the 4 hour delay to rebook anyone who was going to miss their connecting flights. In the meantime AC's "customer service" number was continually busy. Stayed on hold for another 2 hours and finally got through to a booking agent. Got my wife rebooked for a later flight out of Toronto to MSP and wondered why this wasn't being handled internally by Air Canada. I notified my wife and she was able to check in and get to the gate in plenty of time for the later flight. I had a 3 hour drive to Minneapolis to pick her up. Just as I was getting on the interstate she text me saying that AC said there would be a slight delay but that it would be short. Halfway to Minneapolis I got another text saying that AC had cancelled the flight without explanation and were providing no assistance to stranded passengers. The gate agents were rude and simply told people they couldn't help them and that they would have to leave the gate area. What they failed to tell the stranded passengers was that they couldn't leave the secured area without assistance from AC or security. It was just by pure luck that my wife stopped an agent from another airline who explained that the passengers would need to be "let out" through a locked door so they could return to the ticketing area and start the entire process of booking a flight over again. Flights get delayed and cancelled that's just the way air travel has become. However Air Canada's total lack of regard for their passengers well being after a flight is cancelled was echoed by everyone flying Air Canada. The rudeness of the gate agents after the flight was cancelled and the empty promises of booking agents to assist stranded passengers was unparalleled. When the passengers were finally able to get to the ticketing area for Air Canada there were five queues with five functional computer terminals there were hundreds of people waiting in the five lines - but not a single Air Canada employee to be seen despite Air Canada's promises of assistance.


We had a 5-month-old infant with us in Berlin the crew spoke little English so when we asked for 'deliver at the gate' tags for the baby's stroller they checked in the stroller as regular baggage all the way to Denver. In Miami we had a 6-hour layover and nothing to put the baby in. From Dusseldorf to Miami we didn't get a bassinet for the child as they supposedly were all booked. However when we walked around the plane it turned out that only one was in use. We ended up sitting in the last row by the restrooms where seats could not be reclined. We struggled to accommodate the baby for 10 hrs 40 mins. The crew was unpleasant when I asked for hot water to warm the baby's milk. I would not recommend Air Berlin.


AC 1816. Nassau-Toronto Jan 28 2015 AC 1817. First point I'd like to make is that I'm a long-time dedicated Air Canada customer. I fly about once a month on business and 3-4 times a year on leisure. I'm 6'4" - Rouge simply doesn't work. Rouge has managed to reach a new low in comfort. I don't need a lot of extras when I travel just a minimum amount of comfort. Really just boils down to a decent seat and some reasonable legroom. Whenever I travel now I avoid Rouge. Sorry Air Canada you've lost a dedicated customer.


I had no idea what AC Rouge was. I was not particularly looking for a cheap flight just a way to get to Quito Ecuador in a reasonable amount of time. Unfortunately we have to fly back to Vancouver the same way. I will spend 2 days getting to Quito the next time rather than fly Rouge again. The kids attending to the flight were polite but obvious "newbies". The seats were absolutely not acceptable for normal weighted/heighted people. I am not sure my seat even had padding in it at all (I weigh 128 pounds) and my husband's knees were pressed hard against the seat in front of him (he is 6 feet tall). I always feel a little nauseous when travelling and there was no dispenser for air at all. Some of the seats were not aligned so when you put your feet under the seat in front of you you are sitting at an angle. We then switched to Avianca in LA to San Salvador Avianca again to Quito and Tame to Cuenca. What a world of difference! Air Canada needs to look at Avianca and Tame to see how to run an airline and treat their passengers! We will go out of our way to not fly Air Canada Rouge again and we will be telling all of our travelling friends to steer clear of Rouge and Air Canada altogether if at all possible.


A rather unpleasant experience from start to finish. Best part of the trip was the flight to London only because that was on a codeshare flight with another airline. Air Canada flight from London to Halifax was on an old and dirty 767. Crew were rude and didn't have time for customers. Entertainment system dated and food was well below par of other airlines. Halifax to Montreal on a E175 and crew did bare minimum to pass their time onboard and again were just as unpleasant as the previous lot. My luggage got left in Halifax even though I had a 3 hour layover was reunited with my bags 2 days later with no apology offered when I returned to the airport to pick up lost luggage. Return flights were no better. Customer service and even customer interaction at the airport and on the aircraft isn't their strong point. I am heading back to Montreal in a few weeks time Air Canada are the cheapest but I have booked more expensive tickets via another airline so I can avoid flying Air Canada.


However when the plane never arrived it was bumped to a 1:25 minute delay. After everyone boarded the plane there was an additional 25 minute delay to upgrade the computer system with landing information about our destination. We were offered free $3 earphones for the inconvenience. I normally wouldn't write such a negative review based on one experience but this is after being silent for several similar past experiences.


Incoming arrived late into LAS. Incompetent gate staff could not facilitate a quick turnaround so late departure. Late arrival at Toronto and then a frozen cabin door meant that we missed out connecting flight to London. Had to wait 10 hours for next flight. On flight there was No inboard entertainment no food cabin crew barely out of school. What a farce! This was booked as a United Airlines flight. Won't make that mistake again.


I would simply confirm what most passengers have said in these reviews. Cramped odd entertainment system and all around sub par travelling experience. Reading the reviews made me feel fortunate that my flights were under 4 hours. I could not imagine doing a transatlantic or transpacific flight in one of these planes. I plan to be travelling far more in the next few years and this experience has sent me scrambling to explore West Jet Porter or US airlines.


I will never fly Air Canada and would never recommend it. We came at 3 am to check in for our 6am flight yes we don't get served. Still waiting while they take the Toronto flight. We have been standing and still standing here to check in our luggage. They have no customer services. We have a big group with boxes and carts. We have been told to go in 3 different lines since 2 hrs ago yet still waiting. I would never fly this airline ever again.


Offered menu choices soon after take off by meal time we were informed that they had run out of the beef option. In Business class no less! My wife didn't want the alternatives and therefore declined to eat. I told the attendant to give the beef to her and I'll have the salmon. The service director explained that even though we were full paying passengers there is a priority system there in terms of menu items. They had to take care of their Elite Super Elite and Million Milers before the others. We found this unbelievable in terms of a company policy. How much can it cost Air Canada to provide sufficient meal choices in J class? As it turned out the beef tenderloin was anything but tender or tasty. The rest of the flight was uneventful the seat was fairly comfortable and converted to flat bed easily. Turbulence prevented hot drinks service but that wasn't anyone's fault. The movie and TV choices were pretty pathetic compared to having just come off a Singapore Airlines business class segment from SIN to NRT. There was no comparison in the level of service the comfort and width of the seat and the meals. In fact when I mentioned this to the AC service director she candidly admitted that she was aware that they did not match up to SQ or Emirates in J class. I felt sorry for her as she was attentive a hard worker and did her best but had to comply with a restrictive mandate working for an airline that has a lot of room to improve.


Knew it would be tight but they could put more padding on their seats. After a 5hour flight back was extremely sore. Agree with others the flight attendants appear to have little to no experience. Purchased a business class meal in economy and it took them over 2 hr to collect the tray and plates. My husband had no room on his fold down tray. And when we asked for it to he taken attendant refused. To top everything off because things were so tight we accidentally left our passport holder on the plane and didn't realize until next day. Fortunately got passports back but money was stolen. So try to speak to someone to report the theft and AC states they have no one on the ground in Phoenix as they have a third party. But they don't even have contact numbers to report the theft. Next time will fly either WestJet or Prter with JetBlue.


My last flight last week was with Rouge. Small cramped and dirty. Cabin crew in cheap looking uniforms but service was adequate. My major beef is the seating. After 4.5 hours my legs hurt and my back ached. Is this the best Air Canada can do I hope not. Will look into other carriers that are willing to give me my moneys worth it will never be Rouge again.


Trying to leave YYZ Air Canada could not provide more than one person at the gate and then did not have a flight crew available. The delays were not notified in advance and we could not cancel hotel reservations. We missed connecting flight in Houston but were informed that United was holding flight for us. When we arrived at United counter they informed us that they told AC that flight was not held so we returned to AC counter only to find it closed. We then went looking for baggage and were told that the baggage was never included on flight out and then hung up on us. We have now spent five days waiting for baggage with no information provided to us or partner carriers very unusual. Typical response is apology with no further information or update nor return call of any sort. Complete incompetence exhibited by AC throughout this process and direct and outright lies in regards to continued correspondence with the firm. I will never fly with this airline again.


The staff at the airport representing Air Canada treat customers with disdain and do nothing to communicate delays etc. We are always left to guess about delays since no announcements are made. There is absolutely no courtesy shown towards regular customers. We are treated in a way that shows that our business is not valued at all. I only fly Air Canada because I have no choice where I live. I am happy WestJet will finally be providing service out of my local airport. At least then I will be able to experience some courtesy and satisfaction when I have to fly anywhere.


Yes the seats are extremely cramped and the armrest between my partner and I wouldn't stay up (to allow us a bit of extra room). Heaven forbid the person in front of you reclines. The least they could do is give you a free sandwich on flights over 3.5 hours. Brought my own iPad with ACRouge app downloaded but the content was severely lacking (old old TV shows and movies). But the service was attentive and friendly (both at check-in and on-board) and the flight was on time both ways. Could have been worse.


Airbus 319. Same trip last year but in B767. That was comfortable compared to this. Okay its the discount airline division of Air Canada. But its still 'Air Canada". On time for both flights. We take our seats in Toronto (BC16) and the folding tray I use is down on the left side. I have to use my arm to stop things from sliding off. Leg room is at its limits. I'm a small guy. No entertainment unless you rent it or carry your own on with you. I listen to audio books I'm good to go. Return trip (AB27) Where did the leg room go. I must have got rid of that tension and gained height or leg length. Sitting squarely in my seat (window) and my knees were at the seat in front of me. The guy in front of me was getting in his seat and the backrest side against the bulkhead looked like it was going to twist off and break from the seat. Each time he moved in his seat which was a lot because he also was uncomfortable. I was getting kicked in the knee with the aluminium crossbar from his seat. From my chest to his seat back was 13-14 inches. Doing some reading from the en-route Magazine and the fleet seating setup. Not quite the vacation memory I would have liked to have had this year Air Canada. My luggage didn't fly home to BC with me to top it all off.


From them changing planes and not notifying me so the exit row seat I'd paid for to accommodate my 6ft 5 son was no longer available to the poor quality food on the plane (the vegetarian tea time snack consisted of a banana plum and Satsuma) and the functional but not welcoming staff and the very narrow seat on the 787 all in all a very disappointing experience. The only plus points I could find were the online check in and bag drop and the entertainment system on the 787.I would best describe Air Canada as a transatlantic budget airline but maybe I've been spoilt by travelling with far superior airlines in economy class in the past.


We had originally booked this flight with Air Canada and to our surprise it was changed to Rouge. We thought okay we'll give them a try. The flight crew was very inexperienced which was understandable but they didn't even seem to try to make the passengers feel comfortable. Once we were in the air and they passed through the cabin once we didn't see them again until just before landing. They were slow in loading in the plane in Vancouver and in Honolulu they didn't seem to have clue as to what they were doing. The service on the return trip was even worse than the flight over. I saw several comments about how cold the plane were and how uncomfortable the seats were. We had the premium economy which were the seats with extra leg room and really not much of a bargain but much better than what economy looked like. In the future I'll look for something else than Rouge. I think this is bad idea from Air Canada. WestJet crams their passengers in the seats but at least comes by to see how their doing. Rouge doesn't have the low cost model with the caring attitude.


The seats are small no inflight entertainment if want you can rent an Ipad which is pre loaded with movies the plane we were on was dated and old. One wash room was out of order. Drinks of water and pop served once during flight. Flight attendants are not very friendly you feel like your bothering them if your asking for a drink of water. Cash call for the airline and no consideration for the people who can only afford economy class tickets. I will never fly Rouge again.


Again staff were rude and unhelpful. Inflight entertainment did not work in our row of seats for entire flight - 16 hours is a long time to listen to aircraft noise and read a book. Seat belt sign again used to excess and it did mean that tea and coffee were never served as no hot beverages when seat belt sign is on. Staff kept one toilet for their own use by claiming it was 'out of order'. One member of staff was extremely rude and loud actually shouting instructions at passengers. Would not fly internationally with Air Canada again.


Unfortunately all suitable flights were showing Rouge as the operator. We had recently had a very bad experience with Rouge due to the minimal seat space and no padding in the seats. We refused to even consider a Rouge seat. We seriously considered driving to Orlando until CAA found us direct flights with WestJet. Much more attractive than Air Canada.


Our flight was diverted to Ft. Myers instead of Miami due to weather. Problem was in Ft. Myers the airline kept us on the tarmac for 3 hrs giving us various stories. After we de-boarded a representative from the airline said they would refund the cost of the rental car for those who didn't want to wait for busses to Miami. After 2 months of exchanging emails they declined to refund the money.


Had confirmed seats by paying extra for Top Bonus but seat selection was not honoured. Re-routed with a 9 hr delay. No toilet tissue in the washroom after the first 3 hrs. Replaced slowly and continued to be a problem throughout the flight. Sat in row 28. Had to ask for beverage service which seemed to be a hassle for flight attendants.


The travel agent offered us the option to book our flights with Air Canada then book transfer and hotel separately. We were very happy to choose that option since Air Canada was recommended as "the best". On Feb 18th we flew to Cancun on Air Canada Rouge and will never fly Rouge again. We had a 4.5 hr delay due to mechanical issues. We arrived at the airport at 5.30 am for our 8.30 flight. Between 6.43 am and 7.42 am the departure time changed 4 times. (11.00 12.00 13.30 and finally 13.00). We rec'd a $10.00 food voucher per person which we all know does not get you much in an airport. A sandwich and a drink was min $12.00. Not long after take off my sister in law went to the bathroom and came back to report that it smelt. The inflight entertainment system is a joke. The leg room is so cramped. We did receive a promo code for a discount on a future booking no idea how much of a discount but will probably never use it as it seems that all flights to sun destinations are with Rouge so disappointing. Hopefully when we are ready to book our Feb 2016 family vacation (10-12 people) Rouge will be gone and Air Canada Vacations will be a contender again.


Never heard of Rouge before and never want to hear of it again. You would think on an 8.5+ hour international flight that entertainment and meals would be a given without having to purchase. We were not aware there wouldn't be food. We are not big people but have never been so uncomfortable on a flight. Seats were far too close and didn't seem to have any padding. Plane also appeared quite dirty. The staff were neither friendly or unfriendly just seemed to be doing a job (probably hoping they would soon be transferred to the better planes!).


Boarding was a mess with everyone rushing onboard. CPH-TXL slept through the flight. TXL-CPH flight I wanted to have a second drink and I stopped and asked the stewardess for a cup of water and was told to wait. She walked pass again without stopping back to the gallery. I pressed the call button and when the same stewardess came she refused to serve me as we were landing soon.


Just to give less service. Had booked premium rouge and pre-chose seats. On return they switched my seats so my wife and I were now not together. This is taking care of customers. Avoid Rouge whenever it's possible. I will now fly Alitalia to Italy if AC keeps these old planes on the route.


Filthy aircraft interior small cramped seats only food was what was left on the plane (sushi for breakfast) from the previous trip from Vancouver. Young inexperienced flight attendants inadequate in air entertainment with old movies and TV series no one has ever heard of if you didn't have an iPad and wanted to rent one there aren't enough for the plane no duty free on international flight. Hard to believe that Rouge was created to compete with the likes of Westjet and they missed the mark big time. All the captive popular destinations will be populated with Rouge so the service we are all used to with Air Canada will be gone. I find it hard to believe I'd say that I'd rather fly United now but it looks that way.


Lauderdale to Toronto. I paid a full fare economy ticket and paid for a "priority seat". I want to know what is so priority about it as they make you board the flight last as it is in the front of the plane. All other airlines give you priority access when you pay extra for your seat assignment. Would have been better off picking row 30 for free.


To leave at 11.50 pm boarded at 12.One hour delay while computer is programmed for Heathrow then 30 minute delay because of shift change. New seat cut off circulation in the back of my legs and I had the sensation of being crammed in to make more money. The entertainment centre controls are in the arm rest right where one would put their elbow. All night the passenger beside me was turning on and off his and my system and overhead lights. If I put my elbow on the arm rest I would do the same to the passenger beside me. Try sitting for 8 hours with no place to put your arms and light flashing on and off as you tried to sleep. Needless to say there was no baggage for my connecting flight to Lisbon. Don't fly the Dreamliner.


No leg room overcrowded plane rude staff no choice of entertainment seats very hard with little cushion. Not significantly cheaper than the major airlines when you consider a sore back is assured after arrival.


This was the worst flight I have experienced! There were only three flight attendants for the entire Airbus and no one was over 24 years old! Talk about inexperience! Only one attendant was serving beverages to the economy section and it took a painful two hours to complete! The seats were very uncomfortable and we were unable to get our knees straight in front of us. The back of the seats had no support which made for the most uncomfortable three hour flight! Never again will we use the services of Air Canada.


First thing I noticed after boarding was how dirty the aircraft was looked like it wasn't groomed in weeks. Seats were cramped very little cushioning cabin was extremely cold during flight didn't provide blankets or pillows. Will never fly Rouge again I'll spend the extra $$$ and fly with a real airline next time I head to Hawaii.


We have done this route many times but this time it was operated by "Rouge". The most uncomfortable flight we have ever experienced. We will never fly Rouge again.


Never have I been on an airline that has such abusive people and a system generated to swindle money out of passengers because of bags. They were rude and knew that when you get to the counter you have no choice but to accept any tactics they use to get money out of you for bags. They will try to charge you 150 Euros for the hand pieces you are carrying which are not overweight and in regulation size. There were at least 15 to 20 passengers who were experiencing the same thing. It was not just one employee who was doing this the passengers realized and were talking about it that employees of AirBerlin had an organized system of telephoning each other to pinpoint passengers that they could charge more from the check in counter to the cashier to the gate check in. Three people on the counter at the gate who were picked out for extra charges for hand pieces were yelling at them for not providing a receipt.


Cabin crew especially female FA's were not friendly and seemed irritated and annoyed. Service was not worth the price.


I have spent the last 3 or 4 years defending the "new" Air Canada for the quality and safety of travel with them (you know the drill about their "award winning" status). After my family's Rouge experience I am back at square 0. Let me count off the ways Rouge made us see red on our recent trip to Hawaii: 1) highly punishing and inefficient boarding process both in Vancouver and in Honolulu 2) primitive entertainment services 3) a 1980s vintage and obsolete B-767 where essential functions like lighting to read by didn't work 4) hours of discomfort in seats that hinted at promiscuity (that's how close they are to each other front to back and side to side) 5) a Rouge crew that was decidedly green (we figure that this must be a training ground for new Air Canada staff and the perky uniform is decidedly weird). So my family's take is: avoid AC Rouge and go WestJet or take a US carrier even if it costs more.


What a terrible airline. First off no in-flight entertainment. Unless you knew that prior and downloaded the AirCanadaRouge App to your iPad. If you have $10 you can rent an iPad? The only entertainment you get is watching other passengers painfully adjust in their seats. Even less legroom than any other plane! Are you hot? Well there aren't any personal air vents. Hope you ate before you got on board or brought your own snack because you won't be getting a crumb from this airline. Maybe they should have saved money by not buying fedoras for the airline crew. Oh and all the airline attendants look like 19 yr old kids.


This was confirmed and the seats allocated. When I arrived at the plane the crew had split our seats up and would not change other seating so we could sit together. My 4 year old was initially sat alone next to a stranger. The result was that I could not go to the bathroom with my son without leaving my baby. I could not change my baby without leaving my son alone - my wife was 30 odd rows away. The stewardesses would not help us get food from bags (which were all with my wife because we were meant to be sat together). When I complained through customer relations I was told that it is always challenging travelling with children. They let us down at every stage of our journey and ruined our trip home.


I'm 5'4" and 135 pounds so if I can't fit in a seat - something is drastically wrong! And I couldn't get comfortable - the flights to/from Europe were each 12 hours of misery. How greedy could AC be as to try to fit in that many seats? The plane is already super-efficient - so having an aisle seat is awful - you will constantly get your elbows arms and feet banged by the flight attendants. Add to that - the washrooms are so small I couldn't even fit in. And the toilet seats refuse to stay up! Come on AC adding a slow-release toilet seat would cost you nothing!


Their only attempt to reconcile was to refund the ticket in full or give us 80 Euro off a hotel in Dusseldorf so we could catch a connection the next day. The former would cancel our honeymoon in its entirety and the latter would not cover the cost of a hotel at such last minute notice. There was absolutely no consideration or concern on their part. They seemed totally indifferent to the entire issue.


This flight has run late most days over the past 2 months. Service on board poor - traveller requesting full can of Coke was denied and got a lecture from attendant that she still had several passengers to serve. Time to switch to Westjet.


The Flight Attendants quietly agreed.


What a contrast - a first class carrier and a no frills one. All Air NZ flights treated passengers as if they were valued and always gave them something (even a 75 min flight got wine and cheese). A 5hr one with AC got you a cup of lukewarm coffee. ANZ staff chatted and joked with customers. Air Canada's just went through the motions. It really felt like a "bus run". It was was so disappointing to see how far Canada's national carrier has sunk. I will avoid them at all costs in the future - too bad ANZ doesn't fly everywhere from Canada.


I had a premium economy seat booked on the outbound leg and an economy seat for the return but had purchased a preferred seat. I upgraded to business class on both legs on check in for $900 on the way out and 900 Pounds on the way back! AC have managed to hide their business check-in at YVR and LHR I had to ask both times where it was. At YVR its basically in the Domestic check- in section of the airport. The check-in agent mentioned that I had a good seat (4A) which is a single seat by itself. My heart sank a little when she mentioned that the aircraft had a 'high density' configuration. Airline speak for a plane where they have crammed in more seats. Onboard I found the new business seating terrible clearly designed for short narrow people. Once the seat is in lay flat mode your legs go into a narrow gap under the seat in front of you. I'm 6' and 230lbs and had a few centimetres of room to the side and above before my lower legs were hitting the sides of the available space. The seat feels narrower than before making the whole thing coffin like. The pods were much better and offered more privacy. This particular seat had excessively large armrests some of that space would have been better used to widen the seat. Where the seat controls are positioned you will hit them when you use the armrests in the regular fashion causing the seat to move when you don't want it to. When I mentioned to one of the cabin crew about the seat comfort he said "I know we're ripping them out'. Clearly gone are the days of the $600 or less last minute upgrade to business. I don't think that the new charges justify what you get. Otherwise the staff were friendly enough the food was ok and the cabin was too hot. If you happen to do an upgrade to business from economy and paid for an economy cabin preferred seat email them to get your $90 back otherwise you wont get it. Finally I had a look behind the curtain at Premium Economy certainly didn't look like the pictures on the AC website which gives the impression that its somewhat separate from regular economy it isn't. Although I make an internal connection within the UK from Heathrow I will be giving KLM a try next time to Amsterdam where onward connections are still good. Their business upgrades are typically $500.


The Transatlantic portion of the flight was much worse than the Intra-Europe portion. The planes used for transatlantic are older and very uncomfortable compared to Intra-Europe planes which were new and had more legroom! On the way to Europe our flight departed late and our bags did not make the connection to VIE. Ok so this happens from time to time we'll probably have our bags the next day. Nope airline was not forthcoming with any info at all. I had to call to get any status. Next day found out that 2 of 3 bags had arrived but could not get them to deliver those until 3rd was located. Then we find out my 3rd bag had a lovely time visiting friends in Venice (VCE). After 2 1/2 days and 20 calls later our luggage finally arrived.


What a nightmare. The plane was about 3 hrs 40 mins late with no apology no information. I was in Business class. The crew was the rudest incompetent I have experienced in my 35 yrs of flying. We arrived in Miami priority bags came off last for the last insult!


The seats were extremely small/cramped and at 6'1 I had nowhere near enough room. I was surprised how many seats they crammed onto an old 767. The staff were not very helpful or courteous and with no seatback display system we had to use our own device to access entertainment via wifi. Most of the people seated around me didn't realize that you needed to download the Air Canada Rouge app beforehand and they were out of luck (or had to rent one of their tablets). I was able to use my phone to connect but there was no wifi access for the first hour of the flight and it was intermittent at best afterwards with frequent dropouts and long waits for reconnections. The tablet concept does not work. I am disappointed that AC has transitioned/downgraded many of their holiday destinations to Rouge service and will be looking to alternatives i.e. West jet. I will never fly AC Rouge again.


Twice to the Dominican Republic and once to Rome from Montreal. Not a very good experience very tight seating no entertainment and the plane to Rome was an old Boeing 767 that needed overhauling. Service was mediocre and their outfits looked ridicules. From now on I will try to avoid AC Rouge.


The flight was delayed by 2 hours. During the long overnight flight the cabin was ridiculously and uncomfortably warm making sleep difficult there was an unsettled noisy baby on board to whose parents the flight crew offered no help and due to the stupid design of the seats incorporating lights and volume controls in the top of the arm rests it was quite impossible to rest ones arms or support oneself on these armrests. The delay however then created the greatest problems. Passengers with onward connections were told to contact Air Canada ground crew. We were assured we had been rebooked on a later BA flight to Edinburgh. There was not actually enough time to transfer to the flight in Terminal 5 but that in itself did not matter as we (and many other passengers) had been misled. None of us had been rebooked. Fortunately BA did sort out the mess without any assistance from Air Canada who had gone incommunicado and would not answer calls. We were fortunate that we were able to complete our journey that day. I am not certain all our fellow abandoned passengers were so lucky. I am afraid I could never trust Air Canada in the future.