Excellent flight to TIP clean new A330 with good food and friendly staff. Flight to OUA similarly well presented. Unfortunately the flight from ABJ-TIP was operated by Nouvelair on Afriqiyah's behalf other passengers also noticed the difference with grumpy staff and terrible food. Happy to return to CDG with Afriqiyah again and more good service.


I booked on price so my expectations were fairly low. The first three sectors were more or less on time fourth just under 30 minutes late. I was pleasantly surprised to find LGW check-in desk open nearly 4 hours before the scheduled departure time! Airline food is rarely very good in economy but Afriqiyah's compared quite favourably with most. My only criticism is that a couple of dishes were quite spicy - and a choice was not always offered. I was pleasantly surprised by the in-flight entertainment which had a modern touch-screen interface and seemed to be reliable. Legroom was good. For me the only negative issue really was Tripoli Airport. The departure lounge is small and not very comfortable. There were people smoking despite "no smoking" signs. Maybe smoking is only allowed in certain areas but the smoke carries everywhere. The toilets are in serious need of modernisation too. I was glad I didn't have to spend long there. The staff there were pleasant and helpful though. I would consider flying with Afriqiyah again if the price is right especially once the expansion and upgrading of Tripoli Airport is complete.


The stewardesses on every one of the four flights were so helpful and willing to please that I was taken back due to the fact that of late stewardesses in general have carried an air of arrogant indifference. The planes were very clean. The schedule was adhered to.


The crew was young and attentive professional and bilingual. The aircraft was a wonderfully well kept 737-800 with a state of the art entertainment system. Complementary snacks and drinks including alcohol were served twice during the journey. Landing was on time and arrival at the gate was relatively quick. I would definitely fly with them again.


Shannon to Boston on March 18 2014 (E10135). I have been flying with Aer Lingus since I was a child and am never disappointed with the food service and hospitality offered. The planes are well kept and clean. The crew were so attentive - they define Irish hospitality.


Excellent service overall. Flights departed on time arrived early. The return was on one of the new aircraft. The Aer Lingus lounge in T2 is excellent and well worth the short detour. Only point to note is that all the Regional flights take off from the one gate in Dublin T2. You proceed downstairs onto the same level as US pre clearance through gate 412. I almost missed the bus over to the morning flight only for the fact that a ground staff called out 'anyone else for Bristol'. The screen at the gate advised next flight was the BRS flight and the Glasgow was boarding first. So perhaps they need to look at that or advise that there is a short bus ride over to the aircraft. Otherwise well recommended Vs the competition and the fare was excellent value for a short flight.


Economy Feb 15/23 2014 the only one-stop option on this route. AMS-SVO on Feb 15 was OK A321 clean and relatively new. The biggest problem here was the handling agent in Schiphol apparently Aeroflot took the cheapest option out of available and all the issues such as slow poorly trained staff and poor co- ordination with airport services - everything is delayed all the time and every time (I took over 10 Aeroflot flights from AMS during the last two years). No entertainment system. SVO-KJA on the same day was served by a brand new B777. A decent entertainment system but not much space in the economy cabin. KJA-SVO-AMS was served by A319 and 320 - everything described for the A321 on the AMS-SVO route applies here as well. Business-class check- in in KJA was a very strange procedure but in does not have to do with Aeroflot I guess (although my experience with their KJA agents was thoroughly unpleasant so probably they just do not care to check how those procedure work). Safety training of the crew seems to be a very big issue. They just could not care less. Their usual passengers are not very disciplined in general but the crew just does not act on this at all. Food was good on all the legs although the beverages were a bit below average though - juice and wines were really bad (alcohol only on international legs). Transfer in SVO from Terminal F international to terminal D domestic (and especially back) is still a big problem. Poor information little help from staff. When you are transferring from D to F you really shall look around carefully at each turn (there lots of them) - once you skip a little half-hidden pointer - you are running into a wrong spot and getting through security control (double!) all over again. No SkyPriority service in the Terminal F except business class check-in counters and a VERY poor tiny and shabby business lounge.


I must say I was surprised over the quality. We bought two ticket going from BKK to Arlanda round-trip Aeroflot was about 750$ cheaper than the rest. At the airport we got upgraded to premium economy for free. Good food good service and some of the air stewardesses even smiled. Others were not so happy but they where attentive. Of course my upgrade affects my review the only complaint I might have is that the check in was to slow but what do you expect when the plane is full and many get upgraded.


Flight on-time and very pleasant . Cabin crew polite and helpful. Hot breakfast served before we reach Athens and normal meal at the Munich flight. The price a little bit expensive but I would recommend it! As always satisfactory.


I enjoyed the flight. The seat was comfortable and there was plenty of legroom. In addition flight departed on-time. The crew always had a smile however the in-flight entertainment was poor.


What a great airline for the price. We flew Club Condor class ex SYD. Before buying the ticket I researched the airline so I would know what to expect. It exceeded my expectations. Got the above ticket for AUD 3700.00 The only sectors in economy were AEP-FTE-AEP. Of the 7 flights all left on time except one and that only was delayed 20 mins. Food was great service was great. If you wanted anything they were more than obliging to help. Will definitely fly AR again.


Flight attendants great who provided a cheerful and competent service. One even went to the business class to get me a lovely cup of coffee when he realised coffee was crucial to my travelling pleasure! Yes there were delays in Tripoli - but immigration officials were welcoming and we were kept fully informed as to the reasons for hold up. Toilets in Tripoli are as bad as everyone else suggests - do avoid. Useful to know that they accept Euros in their Duty Free and cafe.


Treatment has been unfailingly good. Yes there have been delays but informed of the reasons for the delays and on one occasion we were given drinks while we waited to go into the airport. The cabin crew are excellent and value for money is good.


Tripoli airport toilets are so bad you really have to be desperate to use them. Airline good value for money. Cabin crew not very cheerful looked tired all times. The only reason I would fly with them again is value for money but more friendly and cheerful cabin crew needed. A330 plane has good leg room and clean but the A320 plane not much leg room and needs cleaning up.


New plan good entertainment attentive service. No problems apart from painfully slow Check-In at Gatwick and no alcohol.


Paid $30 extra for AM Plus seats on row #7. Boarding at LAX was a bit of a mess because AeroMexico boards every window seat first then every middle seat aisle seat etc. Airplane was clean and my AM Plus seat had a few more inches of extra leg room. Take-off was smooth and the flight was good. A few hours into the flight breakfast and coffee were served. I did not partake because I was asleep (a special thank you to the flight attendant for not waking me up). Flight attendants were courteous respectful and polite. We arrived in MEX about 30 minutes ahead of schedule. Several days later I flew MEX to LAX (AM648) on a brand new 737-800. Once again sat on AM Plus row #7. Beautiful brand new leather seats with a personal TV screens. Every AM Plus seat was tastefully decorated with pillows blankets and headphones. A croissant sandwich peanuts chocolate pudding and drinks were served. Flight was smooth and arrived on time at LAX. Very nice flight attendants. Will fly again.


I have used the Friday evening and return on Sunday night frequently over the last two years. They have recently had more new planes (ATR 72) prior to this the flights were invariably a few hours late. However they are now mostly less than one hour late. Service from the crew is good for a one hour flight. Parking at a remote stand in Dublin then having a bus transfer plus a lengthy walk to Arrivals. Would be good if Ryanair returned to this route.


Generally nice experience. Smooth priority boarding at SVO excellent champagne and starters though the main course looked a bit cheap. Attentive staff. I noticed that the flight attendants on both flights tended to smile more and respond more quickly to those who smiled in return. The seats are not lie-flat unfortunately but still softer and more comfortable than the recliners installed by LH on their A380s. The screen is large enough with good colors but the content lacks recent action movies.


A320. Efficient and polite cabin crew smooth service although economy cabin was full. The cold snack (sandwich and tiny chocolate) was rather of poor quality/taste. Cold and hot drinks were offered with a smile. My score would be a 10 if the cold meal was a bit more inspiring!


Aircraft are clean and meals tasteful. Almost always on time. Friendly staff friendly excess baggage policy.


A321 aircraft new and comfortable and large legroom. We had a hot meal something that I've seen just on LR flights. Flight on time and efficient crew. ATH-HER Jul 17th. A320 aircraft. Very short domestic flight but more stressful than the previous one. The plane was very crowded and the boarding chaotic. As the flight was just 30 mins long we were served in a rush remarkable that the crew managed to serve 150 people is a short time. In general I'd fly them again.


I had no problems at all during the flight. No delays service wasn't that bad and staff were friendly. I wasn't able to eat the food served because my agent (nothing to do with AA) forgot to send the request for vegetarian food (must be done when the booking is made) and they didn't have much options for non- meat eaters. There's no entertainment at all. You pay what you get for the price I paid I am satisfied.


Very friendly and professional service airplanes are modern and with more leg room than most.


I live in Paris but my family lives in Cork. Aer Lingus is the only airline to offer a direct link to Cork from Paris. The staff always have a smile when you travel. Food is nice their is no In flight entertainment screens but its OK for a 1 hr 40min flight.


However recently I flew with them to Munich and have to say I was very impressed overall with the service. I checked in on my mobile presented my boarding card on my mobile and had no problems using it getting through security. The aircraft was an A320 I was seated at row 12a which was an emergency exit so I had plenty of leg room on way out. Food was of good quality although I would have liked even a complimentary tea or coffee instead of 2.50 but only a small negative. On my return home the journey was a little more eventful which ended with me collapsing in the middle of the cabin. I can not commend the cabin crew enough for looking after me and administering the necessary first aid etc to ensure I was safe and comfortable. The crew were professional calm and reassuring which now looking back on it is what some other airlines are missing. I will definitely be a convert back to Aer Lingus.


I travelled with my 3 grandchildren from Dublin - Madrid return and found it a very enjoyable experience. Staff were lovely had great patience with customers. Only downside was Dublin airport had no facilities for children only the play area at Burger King which my children were too big for.


Not very punctual - departed and arrived 20 minutes late. Terminal F at SVO is crowded and inconvenient. Cabin crew friendly and efficient. Food was served twice good choice tasty meals. Entertainment system is very good. Blankets and earphones were given to all the passengers. Seat comfort was very poor to me. Seats are narrow with surprisingly little legroom. When you recline your seat the bottom part goes forward it makes the legroom smaller. Not the best experience ever but I would fly them again if the price is fair.


Not much to rave or complain about - flight departed and landed on time decent seats good IFE. If only they turn on the IFE before departure and leave it on after final descent (during departure/landing the IFE reset to front camera - not much to see during night). Meals edible vegetarian meal option honoured. Will fly them again if price is good.


I flew yesterday on Aeroflot and experienced delays and missed connection through no fault of Aeroflot. I was dealt with by their many ground staff at Sheremetyevo extremely well the plane was modern and well flown and I would strongly recommend them for the service I received. Full marks and strongly recommended.


First time on this airline and I'm a little bit unimpressed with check-in at Porto Airport. No effort to direct passengers to correct boarding desks hence I ended up in the web-check in/bag-drop queue with passengers who had not even checked in online. Thankfully queue was processed within 20 minutes and got to the gate with plenty of time to spare. My seat was next to the emergency exit so I had plenty of legroom. Seat itself was comfy and perfect for a nap. Crew extremely professional and always had a smile on their faces. Flight took off on time and landed smoothly in Paris-Orly 20 minutes ahead of scheduled arrival time. Once on the ground we were told by the cabin crew that the captain of this Aigle Azur flight had piloted his last flight so we promptly congratulated him as we departed the aircraft. All in all Aigle Azur was worth the money that I paid . Not sure if I'll have another chance to travel on them again but if they have routes that I want to fly I'll keep them in mind.


First time flown ZI and overall was an impressive experience. The cabin was quite clean and the seat was quite comfortable with good pitch. Warm and delicious meal for 2 hrs flight was a very good service. Another positive was the 30 kg free baggage for all economy class passenger.


Both flights were satisfactory. Each one left on time. Candies were offered before take off. Snacks consisted of sandwich and yoghurt; this was for the morning flight to Prague. The evening flight from Rome also offered a sandwich and juice. Good coffee was available. The economy seats were comfortable for my Asian size. But the seat seems to be of standard size whether on an Asian American or European airline. The A320 cabins were clean. Cabin service was friendly and efficient. Check in at Fiumicino and Venizelos airports were fast and straight forward. The only inconvenience we experienced was at Athens airport. It was a late night arrival past 11pm but there was still the hassle of getting off the plane and riding a bus to the terminal. I thought all Aegean jets were not using the tube seeing several of their planes parked in the tarmac at some distance from the terminal. That wasn't the case with the morning flight to Prague as the plane was connected to a tube. Overall value for money is satisfactory. We'd choose Aegean again if an opportunity arises in the future.


All flights on time very nice looking Airbus 320; good leather seats overhead TV screens and nice cabin crew. They even tried to do some service on those 25 mins flights (sweets and drinks) but on both legs they managed to reach first 6 or 7 rows which is ridiculous in general - nobody expects any service on such a short hop so why bother?


Yes it's an old aircraft and the seats are only the old lounge chair type. Also the entertainment is limited. But they are replacing the A340-200 with a 300 series later this year so that should solve these problems. The business class check in was performed meticulously and lounge access given at both airports. Priority boarding was strictly enforced. The on board service was friendly and very personal. My coat snatched away and hung up as soon as I arrived at my seat. The catering was adequate and appropriate for such a long flight. Main courses were presented and served from a trolley in the cabin. They did offer fast track on departure but not on arrival. Still the airport in Sydney was so quiet it was unnecessary. One small criticism is that the Sydney arrival cards were in Spanish. Not easy for us Aussies. The price paid for the ticket represented unbelievable value. I'd fly the again without hesitation.


Staff were friendly and helpful. We encountered no problems with this airline. Our flights ran on schedule and our luggage was not lost. On the return trip I was missing a form at the time of boarding staff quickly helped me fill it out and held the plane for me to run back to the boarding gate. We will use this airline again. We feel like we received good service for the price of our ticket.


I was very nervous as were they. They had never flown before plus being alone they were scared. None the less they had a great flights. Their layover in Mexico City was fun they said. They were taken to a game room that was a restricted area for unaccompanied minors only where they were supervised and played video games and watched movies. My children said everyone they encountered with AeroMexico were helpful and friendly. No problems at all with delays baggage etc... I will use this airline again. My children will be flying annually to Mexico to visit their father.


The staff at the airport in both airports (Mexico / Paris) were friendly and helpful. The plane is a new B787 Dreamliner with pretty modern installation. The food was served very good and the entertainment was for a long 12h flight very amused. I will prefer Aeromexico for future flights from Europe to Mexico or to Central / South America.


Excellent experience first time with Aeroflot. All flights on time and baggage checked and delivered promptly with priority tags on business was the first to be delivered. Crew friendly and very professional seat comfort excellent leather seating in Business class with plenty of high-quality food and wines. On business service rivals some airline first classes even on Russian domestic short sectors printed menus and wine list lots of reading material (counted 5 different Aeroflot publications on a 1:45 min flight) and crews very attentive and caring. All of them spoke good English. IL-96 aircraft very roomy and spacious should be a nice experience on longer flights. Would fly Aeroflot again without hesitation.


Returned on Friday 24th August. We had booked a flight from Chania to Athens due to depart at 11.20. We eventually took off at 12.10 no explanation given. We were really worried as our connecting Aegean flight from Athens to Heathrow was leaving at 13.30! We landed in Athens at 13.15 and still did not know whether we would catch our flight as the stewardess said we could ask once we landed it did not lend itself to a smooth flight experience. However what happened next deserves a gold star: an Aegean representative met us as we came off the plane and escorted us very quickly and smoothly through several checks and security onto our London flight which took off as soon as we were on board at 1335. Amazing! And what is even more amazing is that our luggage was also found and secured onto our flight. Excellent recovery by Aegean.


Would book again. Check in at LHR ok but more efficient in ATH (which is a great airport by the way). Helped that the main carrier in ATH so they have the resource to get people checked in. In flight service good - nice crew on both legs with lots of smiling and team spirit. Food ok but then we all have low expectations. Overall very good experience and would definitely chose over BA on this route.


EMB190 and B737-800 were new and great B737-700 was old but well kept. First row on economy is great with plenty of leg room. All flights were on time and service was good. They offer only refreshments and alcoholic drinks. Attendants were nice and speak English perfectly. Terminal 2 at MEX is modern and great. Luggage drop and security was very fast. On B737-700 and -800 there was full IFE service with more than 10 movies.


Plane is an oldish 737 without personal IFE but it was just fine in both legs. Seat Ok and amenity kit that Aeromexico now handles only on overnight flight with some space for improvement even though it was delivered with a really nice IPAD case. As far as service is concerned a huge difference between the MEX-LIM and the LIM-MEX leg. On the first leg it was outstanding with a professional warm and polite flight attendant. Good food and good selection of drinks. On the way back flights attendants did not even bother to greet passengers and performed their job mechanically and without interest. What a difference! What a lack of consistency in the product delivered by Aeromexico. A 3/10 would be a perfect grade to describe this last experience.


Crew very attentive and flight on time both ways. Would definitely use them again instead of Ryanair from Stansted. Only gripe was hand luggage allowance. We were really restricted on what we could take onboard and had to end up purchasing another checked in bag so it was annoying when you see passengers with bags that well exceed the dimensions on their website carrying them on board.


Booked flex fare as it includes lounge access bags etc on this particular flight. Aer Lingus use the the Airbus 330 so you can reserve the seats normally used in Premier Class (economy service). All good nice crew as per previous comments the IFE is a bit of a joke even in the premier seats the remote control doesn't sync with the screen and the touch screen has to be "thumped" to get any reaction. Choice of movies and TV was poor but I didn't take the flight to view movies used my iPad. Onboard wifi available at 11.95 euros per hour return flight same good crew but I felt a little stretched as they now operate with minimum crew numbers of 8 on board as against 11 when I last flew this route. One comment I do have to make ..there has been huge media coverage on Aer Lingus launching their new "Bia" inflight menu by celebrity chef Clodagh McKenna someone should point out not everyone in Ireland is as addicted to cheese Ms McKenna appears to be! Every single sandwich and snack has one type of cheese or another added even on the pre-order meals it's a choice of cheese or more cheese. I'm a great believer in not trying to fix something that wasn't broken. Your old pre-order menu and onboard menu was edible! Take a tip from other airlines purchase on board menus. All in all Aer Lingus are good.


Nice new planes and all on schedule. Food varied between fair and bad. No alcohol available due to past troublesome experiences with drunk passengers. Few smiles from staff but service good. IFE very good on B773. If food a bit better and wine available I would have rated a 4 star experience.


Great value if you want a good price good food and don't mind not having the latest IFE or can read Russian newspapers. Security can be slow transferring at Sheremetyevo but then again international transfers at USA airports are slow too. Plane for about a 2 hour time to make transfers when in terminal D. Staff on the legs I was on were friendly and helpful. It helps a lot to speak Russian or at least some Russian words.


Clean Airbus A320. Both flights on time friendly staff but the 'meal' they served consisted of a dry bread roll with one small thin slice of ham which was dry. You were not allowed any drinks after the first round with your meal unless it was water.


I am a frequent flyer with more than 30-35 flights per year. Aegean is the top of my preferences for both my professional trips as well as my vacation. This time I flew with my dog and staff on the ground have been extremely helpful in making my trip troubles free. The service on board is much better from the competition in the Belgium-Greece route. There is a good meal as well as free drinks throughout the flight. The airbus was clean and nicely decorated with enough leg space. In a few words: Aegean was an excellent choice.


It is hard to understand that the most expensive seats carry the name 'economy' attached to them. The catering service is very poor excluding alcoholic drinks and real food which is replaced by sandwiches served in a a very 'low cost' style box.


Was travelling on the great unknown with this airline so I kept my expectation's low. Plane full with lots of legroom for 18 year old plane. Food was ok with snacks and drinks which you had to get yourself. Great views of the Antarctica if only the staff would let us see most of the flight the shades were kept down. Bring your own entertainment but they did show a couple of movies. For $1200 round-trip plus 2 internal flights I really can't complain.


Almost 30 domestic flights and no cancellations only one significant delay (3 hours) due to airport strike. Service good to excellent free snack (5-8 dollar value to US domestic standards) beverages offered once or twice (even on flights under an hour) Flight attendants friendly and efficient. I am impressed it is now better than any domestic option in the US.


My only complaints are: 1) They forgot my vegetarian meal on LIM-MEX leg. The flight attendant brushed me off and just left without even asking if I wanted a drink or a regular meal. Never bothered to check and never came back. 2) They sold me a flight that had a 1.5 hours layover in Mexico City I wasn't aware of the whole customs-immigration-checking my bags again at MEX airport. If they know of this whole ordeal why would they sell flights with such short layovers? Food and service: Most staff were pleasant. The food was pretty decent and free drinks even alcoholic ones. The flight didn't have individual screens so there's only one movie option. They did have radio and gave headphones a pillow and a blanket. Overall it wasn't a bad experience. As a side note if you have a connection through Mexico airport and are pressed for time make sure you ask the personnel if you can't find something as its lacking some signs. The conveyor belt for my flight was in a separate room than most of the belts had I not asked someone I probably would've waited in vain.


While the service from the cabin crew was friendly and efficient I note several issues that management needs to address. Flex fare entitles you to access to airport lounges. This needs to be made stress free for passengers. This time I received the invitation by email but as I had changed the dates as I am entitled to do I used the original lounge invitation (as no new invitation came by e-mail). No problems encountered in Dublin but while in Paris the staff in the Icare lounge came back to me while I was sitting down and eating to verify that the original lounge invitation reference matched my flight reference. I don't blame her as she was very apologetic for having had to do so. Surely if this is an issue for ground staff Aer Lingus should send a new invitation when you change the dates. In some previous flights the invitation did not come at all and Aer Lingus did not reply to my queries and there were issues getting access to the lounge without this "invitation". Perhaps Aer Lingus does not really bother with this as most people don't really bother with paying the higher flex fares. However for those who pay they should get what they pay for without any stress. I would also suggest that if you pay this fare you should at least be entitled to one meal and one drink on your flight since the fare costs 3 to 4 times more the cheaper fares. I will continue to use Aer Lingus as I live in Ireland and I find their cabin crew generally friendly and efficient but I hope management takes note of my comments and suggestions. If they don't address these issues they may find more and more people opt for their competitors like Ryanair.


This was unsuitable so I called the customer services and without any hassle we were moved to a flight departing Dublin for the original date. When we checked in via the self check in machine our pre booked seats had changed and when mentioned to the desk staff they quickly corrected our seats back to the original with a sincere apology. The morning flight was on an A330 the advantage to this was we had IFE for the short 3 hour flight but it was a welcomed bonus. Crew were friendly and accommodating to any request and seemed to enjoyed serving the customers with a smile even when it was a full flight. This was a faultless flight in every respect arriving at destination bang on time. I really can't fault this airline every single employee I had connect with either from the call center to the gate agents to the cabin crew made us feel welcomed. It is a shame that the return flight from Malaga to Belfast left to early for us otherwise I would have made this a return trip.


Terminal F has been revamped with too many shops and not enough seats. Passengers camped on the stairs and the floor. As there were other flights to China departing from nearby gates almost at the same time one can only imagine the pushing shouting and queue-jumping. Allocating more space to people and less to shops would help address the problem. We boarded on time but some passengers had so many duty-free shopping bags that overhead storage soon reached maximum capacity. Tempers flared departure was delayed. I had to keep my backpack under the seat thus reducing that precious little space. After takeoff we were told that the entertainment system was out of order. No films no music no games. nothing. I had ordered a vegetarian meal at the time of buying the ticket online 6 months earlier and this is usually a very tasty Asian- style hot meal. This time my name didn't appear on the flight attendants' list despite being clearly indicated in the electronic ticket in my possession. Flight attendants ignored the issue and just apologized for the mistake. The best they could offer was a normal tray with two small salads instead of one. A few hours later when they served breakfast I realised that 2 out of 3 standard options were ok for vegetarians. Why wasn't a breakfast tray offered to me at dinner time? Flight attendants started serving tea and coffee. Due to turbulence they had to stop serving hot drinks and at least 100 passengers were left without any hot beverages to accompany their breakfast. The turbulence ended but serving hot beverages was never resumed. All in all not the best experience.


Lines at airport moved fast no hassle on luggage flight left on time and arrived early seats were fairly comfortable and to our surprise we were offered a generous snack even though the flight was barely an hour duration. Overall superior in quality and service than any of the domestic flights we have taken in the US.


The aircraft used for this route are old but seats are as comfortable as other airline's with more legroom than most. The meals were adequate if not great with ample self serve snacks. Drinks available throughout the flight and the service was polite and friendly. Taking my own entertainment (on a tablet) was no problem considering the savings being made on the price of the tickets compared to the prices charged by the competition. I also caught several Aerolineas regional flights in South America on new aircraft as it is are in the process of adding new aircraft to its fleet.


The outward flight left early from Sydney and arrived early in BA. The return flight left 30 minutes late but picked up the time on the way home. On both sectors the service was prompt and efficient. Food and wine was good but not presented as top tier carriers would present. The entertainment system was archaic limited and not on demand. This is well documented by other reviewers. We took kindles and an ipad and once we watched one movie we were quite happy to read and play. Views of the Antarctic ice sheet also kept us amused on the way home. Seats are old style business but we did sleep nearly 9 hours on the night flight on the way over. If this one experience is the norm for this sector I would recommend the business class offering given the price advantages - you can overcome the most significant weakness (IFE) by buying movies for your ipad and you can buy plenty for the saving in air fares.


The inflight service was great. I was allowed to priority board with my delta silver status. I even got access to skyteam lounge in Santiago without asking. Food was a bit of a let down especially since I requested a vegetarian meal. Other than that the entertainment was good not hundreds of choices but I found the selection of movies and programs fresh and entertaining. All four legs of the flight were on time and staff were very helpful. Even though I didn't know any Spanish I was able to communicate which is often a problem. Overall be it luck or their usual code of conduct I had a great experience with AM and would recommend to any one. Economical and comfortable despite a 16 hour trip.


It was a very pleasant flight for many reasons. Staff were very friendly and willing to help with any question. The food served was good for a 3 hour flight. They served yoghurt with cookies and fruit. There was inflight entertainment but no option all that there was available is what they played. Overall I really liked this airline and am willing to fly with them in the future.


However on the way back home from St. Petersburg is where all the problems started. Our original flight was delayed 12 hours which meant missing all our connections. We stood in line for 5 hours. The service at the airport was horrible. No one would help us get a flight. After many hours different lines talking to many representatives we made a call to our Travel Agent and the Emergency help number that we had. Only after these calls were we able to get another reservation home. The flight was fine but the on ground service is far from good or caring.


Flight 1481 Moscow-New York. I have been travelling Aeroflot for many years but I have never had such an uncomfortable seat in my life. Seems like the seats were designed by Gestapo for torturing passengers for 10 hours. Short narrow leaned forward! I will never understand the purpose of the head piece which makes your head protrude forward even more unless you are more than 2 meters tall. I felt very uncomfortable and tired. It was especially bothersome due to slow food service (it took the flight attendants about 2 hours to serve lunch and tidy up).


Comfort is fantastic - I would say much better than even Cathay new business class let alone European airlines. Staff attention great. Food could be more imaginative and refined but generally very good quality. Lounge at SVO old terminal F is incredibly old and not good. I would recommend taking a short walk over to the lounge in the new terminal E instead. Aeroflot making a strong effort in long-haul business class to get closer to the leading airlines and is on the right track!


Flight was on time! The plane an A320 Airbus was new and clean inside/out. Cabin crew was pleasant and caring the on board service was good even though the flight was just 1 hour. Seats were comfortable and you have the option to check in online! I have flown many times domestic and abroad and am always satisfied.


Among the most attentive and pleasant crew I have come across. Clean and new airbus food service was very good. Drink service frequent - around 5 times for a 4.5 hr flight. Overall very welcoming and pleasant.


The flight has been delayed (2hrs), but the Air Algerie's airport workers gave us some sandwiches and soft drinks to apologize for the delay, a good point. The cabin crew were very professional. The aircraft (B767) was clean and in a good shape. The meal was excellent. Tea, coffee, and soft drinks have been served inflight. We landed smoothly at Algiers. The ticket price was good, and includes in it 30kg of luggage. A very good experience with Air Algerie.


Very nice trip with my wife and my son (2 years old). No delay B737-800 sky interior not very clean and the cabin crew are not professional. Very good meals and wine. The price was cheap (450 euros for 2 adults and 1 child).


I must say after reading the previous reviews here that I was pleasantly surprised. Flights were on time cabin crew were friendly (more so on the return leg) seat pitch in economy was actually very good cabin was clean and tidy. Yes there are no back of seat entertainment screens but for the price you cannot expect 5 star services. If being entertained is an issue bring your ipad or a good book! Food was OK. On the return flight after dinner service sandwiches were self- served from the rear of the cabin and it would be beneficial here to at least offer a selection (for us veggies rather than the ubiquitous ham and cheese). Overall the flight was as good as any for the price – in fact the worst part was actually going through customs at EZE  which took well over an hour. I thought I had landed at LAX! Overall I would recommend this airline if you are after a well-priced airfare – just don't expect 5 star amenities services for a 3 star price.


Check-in staff was helpful and well-organized. We boarded and left on time. Cabin staff was professional and friendly; the breakfast frittata was great and there was a variety of movies to choose from during the flight. They even offered wine in Economy Class. The 787 is a great plane and flying in this plane was a great experience. We arrived at JFK 30 minutes early.


JFK check-in was efficient with no extra fees for checking a bag. They also served complimentary breakfast which was a decent omelette. Cabin staff was friendly and professional. We left and arrived on time. I had a 3-hour layover before taking a flight to Toluca (at a bargain fare) and asked Cancun check-in staff if I could change that leg of the trip to MEX. I was switched to an earlier CUN-MEX flight at no extra charge. The aircraft from CUN to MEX was brand new and spotlessly clean. We left and arrived on time.


Flight out on time and the food was pretty decent I had upgraded my meal choice. Pretty quiet flight not too busy and plenty of space to stretch out although the middle armrest not lifting up all the way is pretty annoying if you're trying to spread out a bit. Fantastic crew. Return flight was fine food not as good and again great crew. However why is this flight scheduled to leave at the time it does (5.30 pm) and then arrive into Dublin 5.5 hours later it's fast but when you land in Ireland it's still only 11 pm in NYC. If the flight is that short and apparently it regularly is then could it not be scheduled it to arrive in Ireland the same day as it leaves NYC. Also I think it was a surprise to ground crew that we got back so early as we had to wait 50 mins for bags to arrive. Aside from that though good round trip.


Transatlantic flights were not full and the whole family had extra room. Only irritating issues were too many announcements which kept everybody awake and seat armrests which do not come up all the way allowing one to stretch out over empty seats. Dublin to London flights were also good. Although we would have preferred direct flights the savings going through Dublin were substantial and well worth the slight inconvenience plus on the way home one goes through Immigration in Ireland which works very well.


Good service very friendly staff new aircraft's - every time I have had very good experience.


Aircraft left Larnaca on time cabin crew looked smart and were polite I had paid only £80 for my one way flight value for money was excellent as all drinks and food was included. Although cabin crew only came round I think 3 times on the 5 hour flight drinks were available on request if needed and cabin crew were happy to serve from the galley. In flight meal was average I find catering on all flights from Larnaca not that great! Seat was comfortable and I had plenty of leg room pilot kept us updated on arrival times and the weather back in the UK which is always nice to know you're going to land bang on time. Despite the bad weather in London landing was probably the smoothest I've ever had on a flight didn't know I had touched the ground! Just wish A3 didn't fly into Terminal 1 at LHR as its not that great and is rather run down other than that Aegean cannot be faulted. A great little airline and I will definitely fly with them again to Greece or Cyprus!


Short and sweet flight. Cabin crew were professional and aircraft very clean. There was no food and inflight entertainment because of short flight nice gesture providing passengers with a light refreshment.


Overall I found this airline good value for money: they are cheap and offer minimal service. The aircraft's were old but kept in a good state except for the washrooms which were disgusting. Seats were rather comfortable. On the Algiers-Ouagadougou leg 1st class seating was attributed randomly to economy passengers. The meals were excellent even on the shorter Paris-Algiers flights. The food is halal but wine is available. Of my 4 flights only one was late by about one hour. No information whatsoever was given while we were waiting but the crew apologised once we were let in.


1 hrs late departure due to late arrival of the aircraft. Confusing as destination "Oran" was shown at the departure gate. Flight full. Some biscuits water and a soft drink was provided. Announcements in French and Arabic only. It is a domestic flight but on arrival and departure immigration has to been cleared. Return Nov 3 Flight on-time long wait for the luggage in Algiers because of a parking problem. Airline recommended as flying is better than 10 hrs by bus.


Plane is an older A340-200 - without personal IFE - just a main screen. Economy class seats were generously sized and I was offered an emergency exit seat from SYD-EZE. EZE-SYD was a standard economy class seat. Plane departed on time from SYD-EZE and again EZE-SYD. Staff friendly and always walking around. Food was edible but there wasn't much of it. A small self-serve bar in the galley provided water and snacks during the flight. Both flights the plane landed on time and overall was a pleasant experience. Despite being limited in features I got from SYD to EZE and back cheaply comfortably and if you bring your iPad/iPod you'll be entertained. If there was no price difference between AR and LAN/Qantas etc. consider going on the latter. But AR isn't a bad airline provided you've got some personal entertainment on the long 13-15 hour flights. One final point - the AR website is incredibly hard to navigate and use. Calls to their SYD call centre go without answer.


I found the service better and aircraft was old but with more legroom. The crew was also good and trying to help passengers as it was a long flight of 16 hrs. Food was OK and they should improve their entertainment service. Overall we enjoyed and would definitely go again.


The fare was really competitive. Flight left on time from Sydney to Buenos Aires. Food was below average (Fish and rice for dinner and very small sandwiches for breakfast and middle snack). On board entertainment is the worst entertainment I have witnessed. Flight attendants were nice. On my way back flight delayed 30 minutes. Food was good (Chicken and rice for lunch. Croissant tea and fruits for breakfast and small chicken sandwich for middle snack). On board entertainment was better than the first flight. Pros: Excellent price - On time flights - Friendly staff. Cons: No personal entertainment nor good screens - Bad food on first flight - Staff didn't allow me to use my iphone in flight mode - not very tidy (though not dirty).


The aircraft was very clean. The loading process was efficient and quick. The flight attendants were very professional and all were bi- lingual. The entire staff of Aeromexico were pleasant and concerned with customer satisfaction.


Perfectly acceptable short flight with friendly crew. Boarding is slow because all managed by just 1 person.


Very pleased with the service overall. The outbound flight on Tuesday was lightly booked and we got away early. Terminal 2 is very pleasant to use and even the security area was moving quickly. This was the first time I had used the pre-order meal service and it worked well in getting the breakfast before the main cabin service began. It is good value and I would estimate that about 10 of the 50 or so passengers had pre-ordered. Coming back was even easier at Gatwick airport and this was an almost full flight. The cabin crew were especially good. I ordered tea and the cheese board (could do with a little more cheese). Weather was bad coming into Dublin in the aftermath of the storms and I could tell we weren't going to be able to land from the approach and just before touchdown we went on a go around. The Captain came on and was very re-assuring and explained what had happened and again the cabin crew were very reassuring in making the extra safety announcements. Nice experience and nice product and great crew.


Outbound - The flight attendants always had a smile and were very helpful throughout. The only negative thing about the outbound flight was that there was a mother that did nothing but shout at her kids from the moment we took off until the moment we landed and when your flight is at 8.30 in the morning it's the last thing you want. Inbound flight DUB-CWL flight EI3298 31/10/13 - we left Dublin later than scheduled due to the fact there was a technical fault with a light in the cockpit and could not take off until it was solved. Within minutes engineers were onboard and both the captain and flight attendants kept us up to date with what was going on and reassuring us that everything was going well. The flight attendants on the inbound flight were much friendlier and talkative which is a great thing to have on an airline. Even though our flight departed late we landed just 5 minutes later than scheduled. I have recommended this airline to family and friends and actually me and a friend have booked to go back to Ireland with Aer Lingus on the new BRS-SNN route in April! Looking forward to it!


All aspects were better than most carriers I have flown. Check in was professional the flight attendants were attentive the two meals served and the food tasted good to very good. The plane an Airbus 300 as I recall was clean and in good condition. The entertainment system gave free movies (free ear buds handed out) music and TV. The luggage arrived with us. The connection in Moscow was easy. I have only good things to say about my experience with Aeroflot. I would absolutely fly them again and the cost was about 1/2 what it would have been on Air France.


Check-in in Krasnodar was chaotic and no drop bags and run counter. (It was peak summer season). The actual flights were OK. I received my preferred seats on both flights and quite good English spoken by cabin staff. Reasonable meals were served on both flights evening though the Omsk sector started at 1.40 am. Both sectors were fairly well on time although departing Krasnodar was a little late (because of the problems with checking in. No entertainment on either flight - both around 3 hours).


Upgraded to business class. Compared with Air France Aeroflot offers a great service in business class with a small gift and more choice of meals. Easy transfer at MOW. Flew an A320 with a good seat. No difficulties to sleep. Back in a IL96 nice 4 hr flight with a consistent breakfast (two choices). Crew sometimes rude but overall friendly. Lounge in MOW very quiet not many people attending. MOW-CDG on time again good service good (hot) meal and nice crew. Very good value for the money.


They are excellent in the following services: Great Lounges with separate room for smokers. Good luggage priority service in Greece. They must improve the following: Offer free 24h parking just like Olympic Air offer for their Gold members. Improve their unacceptable prices and value for money for local flights. Dramatically improve their in flight food for local flights.


Very clean inside and out. Flight departed on time with pre-take off drinks in Business. Comfortable blue leather seats with the middle seat free allowing more room. Attractive and attentive crew service with a smile and very polite. Dinner was a choice from a menu which was plentiful and delicious with a good selection of Greek wines to accompany the meal. Headsets given out and a film shown during the flight. Regular water service throughout with pretzels and snacks. Excellent business product and would definitely use Aegean again.


Great experience. Hot dinner was served entertainment was available (which is not the case on the competing companies on that route). Flight on time. Staff was very friendly and professional.


My flights were A3510 and A3511. Excellent aircraft clean no malfunctioning seats inflight maps 2 captain announcements one the standard and one extra that we would experience some turbulence over Belgrade. Star-Alliance stylished meals served hot enough beverage and coffee happy to help flight attendants ultra-fast baggage drop-off and mobile check- in. I didn't even have to print my boarding pass. Highly recommended!


The age of the plane from FFM to Alger was pretty old. The Alger- Annaba flight the same. On the return both planes were new. There was no delay. Service on the ground and onboard is ok. Food was excellent even during Ramadan. Take care at the Airport especially on the way from the international to the domestic Airport in Alger! Don't give anybody your papers except if you are sure they are really officials.


While the aircraft was old and it lacks personal inflight entertainment it was well maintained. Good legroom. Crew were friendly and efficient. Left on time and arrived one hour early. All and all a good experience and extremely good value for money. I'm looking forward to my return in a few days.


I travelled with Aer Lingus over Christmas/New Year. Very busy. Staff were very pleasant and unlike another airline on this route treating passengers with respect or weren't out-to-get me because I had a shopping bag with my carry-on coming on board. The staff make this airline very pleasant.


Flight delayed though just half an hour then bussed from Terminal D to the far side of F. Bus stopped about a hundred metres from the steps to the aircraft as the heavens opened. 50 people ran at once to try to escape the deluge. Utter chaos and appalling management by Aeroflot. Cabin crew were singularly unhelpful saying to a passenger who complained "it's not our decision". It took a good half hour from when the door was closed to take off which added to the frustration of the delay. But once airborne things took a turn for the better. The Cain crew were personable and efficient. Dinner was served promptly and was tasty. Impressive too was the nutritional information next to each dish - calories protein carbohydrates. The Italian red wine was more drinkable than many I've had elsewhere. IFE was via individual players that were handed out after a polite request. Reasonable selection of films. Spent a further frustrating 30 minutes in the hold before landing 90 minutes late. Luggage took another 20 or so - definitely not treated as priority. Despite some positive aspects overall this was a disappointing experience.


All flights you couldn't fault food of good standard flight attendants smart and professional great selection of entertainment only problem was other passengers getting up before plane had stopped at terminals. You know who you are and it makes life very difficult for the flight attendants.


10 left at 02.00. We were given little info other than plane broken and a new one coming from Athens. When the new plane arrived the ground staff and gate were disorganized making the delay even longer. During this extreme delay we were given snacks and water. Once arriving into Athens and missing my flight to JMK a ticket agent helped us and put us on a departure getting us in only a few hours late on Olympic. I emailed Aegean three times to enquire about a refund or another ticket (As we were instructed to do both in MXP and ATH) and it took two emails to get a response. Overall Aegean usually pretty good (I fly once or twice a year) but this interaction made me lose some trust.


Economy seats were leather and soft and comfortable and the luggage bins were very large (I was able to fit my acoustic guitar in the cabin). The views as the flight took off and landed were incredible but the flight tickets were slightly expensive for such a short distance. Inflight entertainment was unfortunately absent as the flight (1hr) was too short for it and beverages were only served to half the passengers for the same reason. Otherwise it was a good trip.


The flight to Annaba took 1hr and was uneventful. Air Algerie will always serve you a drink and a close an eye to your baggage allowance which is good. But service is non-descript and like many airlines of North Africa when there is a problem there is nobody to speak to and nobody is responsible for anything. So when flying them have lots of time on your hand patience and a good book. Their prices are usually good especially for domestic flights. Would fly them again but as I said it is nothing memorable.


On time at Algiers clean cabin a very large seat and big space not like Air France or Alitalia in Business Class.


Bit apprehensive after reading reviews but both flights were fine. Punctual efficient and even a decent snack. Both were on Embraer 190 operated by Austral and the second craft was new - excellent seats and seat-back IFE with personal headsets on a flight of less than 2 hours.


Smooth check in all flights briefly on time and connections smooth. Lounge access given at all concerned airports as being Skyteam Gold (though AF). CPH-SVO on Airbus 321. Flight basically full. Service fine but sparse. Alcoholic drinks for sale only. A cold lunch tray given quality acceptable. Seat good was given a spacious emergency seat. Bus to terminals in SVO. SVO-DXB on Airbus 319. No IFE but who cares. 16 seats left in economy I volunteered to give up seat 7C to the back row next to toilets as it allowed for stretching. Service devoted. Alcohol charged as only free on intercontinental flights. I would assume that SVO-DXB is pretty much intercontinental? Service excellent though by sitting on last row one is left with no food options but the ones left (clalf-meat) was good. English poor-very poor. Staff charming young and in excellent mood. DXB-NBO operated by Kenya Airways. Overbooked on business class 1 person was downgraded. I got one of the very last seats in the middle of an 2-3-2 configuration. But the staff were good hard-working in a sparkling mood and attentive. Ordered 2 drinks and was given 2 of each (as to make up for busy FAs and few rounds of service). This happened to everybody who cared but only at the first service - IFE on large plenum screen worked surprisingly well. Good information from captain and purser. Luggage delivery at the belts in Nairobi stressful and confusing. Monitors were not properly working.


Flight arrived on time in Brussels and in Moscow. Staff very friendly. Food on board was OK but could (should) have been warmer. Plane (Airbus A319) was clean. In-flight shopping is rather expensive. Connecting flight to St Petersburg was OK. Plane (Airbus A320) was clean food on board was OK (very good to be honest). Both flights were in time. Just a pity that it is not possible to check in at Brussels Airport for the connecting flight to St Petersburg. Check-in by Internet also not possible.


Economy class. Check-in in Saigon perfect painless and very accepting to wishes. Recognized Skyteam gold status and granted lounge access in Saigon as well as in SVO. Galaktika lounge in SVO had to inquire lounge card at transfer desk. Could choose any of 5(?) lounges. Flight SGN to SVO on Airbus 330-200. Approx. only 60% load was lucky to get some sleep as I needed it though day flight. News for international Aeroflot: they (again) serve wine (free) at economy-class though of limited quality! Good food 2 hot dishes offered at lunch at my seat (behind) only one choice left namely fish which however always is my first choice. Starter was mayonnaise marinated potatoes with red fish meat. Main dish was rice/catfish (white fish meat). Fantastic films on IFE! Small screens but easy to operate and good selection of films including some Russian movies of high quality. Staff nice and caring especially when speaking loud slow clear and polite English to them as their English is at times limited. Stewardesses were appealing dressed in neat smart orange-coloured summer uniforms! SVO-CPH in smaller Sukhoi jet which is nice similar to Airbus 319. Eventless trip soft drinks snack served (3 hours flight). Everything functioned OK. Arrived 20 minutes late due to long take-off cue of aircraft's waiting for permission.


For the money we paid the service was really good, there are some problems like there is no food provided so we had to buy this onboard the plane. We did not have personal TV and the inflight entertainment was poor but the cabin crew service was good. I recommend if you want a cheap ticket with good service, but no entertainment onboard.


It was a charter flight so I expected a bad experience but was pleasantly surprised. We left on time. The A320 was new and clean. The cabin crew were very helpful and nice. Very informative announcements by the captain. Good leg space.


All flights were on time aboard newish A320. Food served was ok not great. Absolutely nothing to complain about and the views of the coast were spectacular!


The flight departed on time and arrived 10 mins early. Very tasty meal served on board much bigger than expected. Several rounds of drinks movies shown during flight. Very attentive cabin staff. Overall an excellent flight for just EUR70.


Service on the long haul was great from reservation process through check- in and inflight. Airbus 340 from and back to Miami had spacious economy class seats and attentive flight attendants. Onboard entertainment on the long haul was rudimentary at best and food was the worst airline food ever. Embraer 190 used on subsidiary Austral between AEP and UAQ was clean: spacious and had in- seat state of the art entertainment and refreshments. Had mobility issues and Aerolineas staff went the extra mile to take care of me. Favourable contrast in ground service with US carrier on arrival back to MIA was notable.


On time newish and clean plane snack box with drink for short flight and even some seatback IFE was available. FA's were professional at all times but perhaps a little devoid of smiles.


This time we flew from Dublin to Orlando on EI 121 and returned from New York on EI 104. On both flights the service was quite outstanding. The crew are friendly but professional and the food and wine selections were of high end restaurant quality. Given our experience with other carriers business class usually at much higher fares the Aer Lingus product has to be one of the best available. We only wish they would once again provide a premium offering on European routes.


It was an extremely pleasant flight. The seating (in economy) was A+ the meals were very well presented and the food was delicious. The FA's were well dressed polite and professional.


In the last month I was fortunate to travel with them twice. Both flights were consistently excellent. The food is amazing in terms of choice taste wine list and the service. I look forward to my next experience with Aeroflot business.


Hong Kong to Moscow and return was in business class with Aeroflot. Very impressed. Seats on flight to Moscow were of an older type of business class seat but did everything I needed and all ancillary services (entertainment etc.) available. Seafood meal was probably the best airline meal I have ever had. (Expectations high but I think reasonable). On return flight had more recent capsule seats. Airbus planes looked new and counter service very good. Had domestic Aeroflot connection in Moscow to St Petersburg. Had to sprint from terminal F to D but made good time and domestic counter service again efficient and friendly. All planes on time.


Great flight. Check-in was easy and agent offered me a pass to the Biz Lounge for AED 100 with food wifi drinks. Lounge was nice but wifi didn't work - not a big deal. Flight boarded via bus so nice to walk up the plane. Flight attendants very friendly - speaking 8 languages so very diverse. Safety video is the best ever! All done with children so you really want to watch and pay attention. Ordered a turkey sandwich which was large and very tasty. Smooth flight and landed 10 min early. Really enjoyed the airline and flight.


Jeddah - Sharjah - Jeddah. Reservation completed online with no difficulty. As a LCC Air Arabia offers free carry on luggage and additional checked baggage for SR 50. Also offered confirmed seat for SR 50. I took the seat confirmation on both legs. Did not take advantage of the advance purchase meal offer nor did I purchase anything to eat on the flights. Inflight entertainment on A320 was suitable for a short haul flight. Seats were comfortable and flight attendants professional and efficient. On board sky sales were relatively affordable but I did not notice any major brand names. Interesting boarding and seating announcements were started while passengers were boarding rather than after the doors had closed. I thought this was a good use of crew time. I have flown Air Arabia Jeddah to Sharjah before and have enjoyed my flights I prefer the route rather than the Jeddah Dubai flight to avoid the hustle and bustle in Dubai airport. All in all a very enjoyable trip.


A good experience with Aegean the overnight flight was fairly busy but the crew were professional there were 2 drink runs and the meal was very good but the portions were small. A320 was clean and the leather seats were comfortable. Headsets were handed out there was a good music selection and a movie was shown on the overhead screens. Flight arrived into Athens a few minutes early and the luggage didn't take too long to appear. An extremely good service and would use them again without hesitation.


Even though it didn't have an entertainment device (just an old 15" TV on the roof) the seats were really comfortable with good recline. Food wasn't bad and the service was extremely friendly and helpful. Flight delayed 30 mins but arrived on time. Return flight on the same aircraft.


I was departing from SJO (San Jose Costa Rica) to MEX (Mexico DF). Airline prices change too often and I bought my ticket well ahead of time to get it for a cheap price for a major carrier! Even while still in the airport as I am a nervous flyer the captain was nice enough to reassure me about the flight. On-board the flight attendants were very nice and friendly even giving me advise on what transportation to take to specific tourist places in Mexico city for a first-timer in the city. The food was okay and the movie was ok though I bought my own set of entertainment myself. All in all the flight and service was pretty good.


The transatlantic flights are always pleasant clean aircraft with friendly staff. IFE is adequate with personal seat-back TVs. Only complaints are that the economy seats are pretty hard and uncomfortable - they're actually nicer on the short-haul flights. I usually have to sit on the pillow to be comfortable. Also the departure gate area at ORD is too small for the number of passengers on the flight - numerous passengers end up standing and sitting on the floor in the hallway. Never had any serious issues with flight delays or baggage issues. Aer Lingus is head-and-shoulders above its only competition on the ORD-DUB route (AA) and its the clear choice for transatlantic flights to Ireland.


Everything was OK on time. Plane was new A-320. Good meal and drink good attitude of FA's. At check-in I asked for an emergency exit seat - no problem.


They also offered free wine. All amenities were free of charge they offered newspapers free of charge (Russian newspapers though). The entertainment was poor. Cannot complaint about the 767 comfort.


Being a frequent flyer on this route in my opinion Air Arabia is one of the best low cost carriers I have flown. Every time the flights were on time clean and tidy with not so bad seats and leg space. Food available for purchase on board was reasonable and quite good. Overall a very good value for money and a highly dependable airline for sticking on to the schedule every time.


Despite leaving at ungodly hours 3.30am in my case this is probably one of my favourite low cost carriers and in my opinion better than some full service airlines that fly from the middle east to India. Plane was clean and service was excellent plane half empty so had whole row to sleep. Since leaving so early in the morning lights are switched off early overall happy with the service Air Arabia provides.


Clean new Airbus 320 aircraft. Seats not perfect but good legroom compensates this. A selection of nice music before take off helps you fall in the good travelling mode. Both flights ahead of schedule. I'm scared of flying so a smiling and helpful flight attendants attitude definitely helped. Sweets before take off a small but nice touch. Decent proper meal with honest wine that actually tasted good. Overall a very good airline which helped me begin my holidays few hours before reaching Greece and prolonged it for a few hours when I was leaving.


Aircraft A321 clean and tidy. Departed and arrived on time both ways. Good food inflight entertainment free drinks great service and friendly crew. Booked well in advance and got a great price. All in all a very good airline.


Plane clean cabin personnel courteous almost robot-like neatly dressed. Apparently the flight time from Nashville to Cancun is not a 'meal or snack' flight. We were offered complimentary sodas juice beer mixed drinks and a small cup of mixed nuts - one time - for our 2 hour 40 minute flight at 11am. We never saw the cabin attendants again until we landed. Should have used the call button for another drink! If price is good I would fly them again but I would definitely be more prepared with a meal purchased at the airport. The return flight was the same - invisible attendants except for initial drink. The gate attendant said we would receive a snack as the flight left at 6:30pm - guess what no snack just more nuts! Cannot rate food or entertainment. Entertainment was radio only with ear plug set passed out and collected before landing.


MEX-CUN MEX-GDL MEX-VER. In general good price and good product for economy. Check in process in Mexico City fast and easy. Security control always very fast also no lines. Boarding process organized. On board always free snack. Departed and arrival on time most of the time only one time 10 min late. FA always nice. Bags fast on belt. Recommended.


Most flights were on time and crew were friendly. For both long haul flights (EZE-MEX-EZE) the aircraft was a 767 without IFE. Food was quite good crew kept constantly giving out glasses of water tea or coffee even in MEX-EZE a 500ml bottle of water was on every economy class seat. If I get the chance I will fly them again.


We were very impressed with the friendly and professional service offered. The aircraft was spotless fresh and bright. The crew kept us informed of our progress and had issued a very warm welcome on boarding. On the downside we had booked on a full service airline where drinks and a snack were included on Aer Lingus you pay. However the full breakfast I ordered was delicious and well worth the money. I look forward to booking with you in the future.


Cheap flight from IAD to IST via SVO. Flight was delayed from DC. No reason given or even boarding announcement. Strange things: inflight safety video on old 767 was set to techno music first in-flight movie on overhead screens was a 1940s black-and-white Soviet film with English subtitles and they serve drinks about 20 minutes before meals so you're thirsty again by the time you eat. Food was bad except for breakfast pancakes which were really good. Bring own food and entertainment.


A320 with comfortable seat TVs on board for entertainment. The crew was polite and patient. After landing Sharjah I had to wait more than 12 hours for going to Istanbul. Airport is small but comfortable. I am satisfied with the services of Air Arabia and the cheap flight.


Sharjah airport consistently decaying and becoming more dirty every time. The aircraft this time was quite worn-out and not clean : seats windows. The major complaint would be the absence of free of charge water such as on some other LCC.


Nice lounge at Athens with good selection of food. Flight average food terrible breakfast consisted of burnt pasty offering and a bread roll. Overall a fair offering but given the reviews was expecting more.


Airbus A319 both ways. Flights full. Attentive crew nice flights drinks served for a 50 minutes flight. Recommended.


First flight was good I boarded in terminal 2 in Mexico city's international airport crew were smiling it was comfortable and food was excellent. Aircraft (B777-200) was good.


Flight half full we sat all ready to go in the cabin without air for a good 15 minutes before we were on our way. The aircraft had slim seats which tend to be the new trend with airlines to reduce weight and give a little more leg room. Leg room was OK but comfort of the seat is poor due to the lack of padding giving you some back pain even for a flight of a little over an hour. Drink service was OK staff friendly and attentive. Arrival on time.


Flew round trip MCO-DUB 10/22 and returned 10/31. Continuing service to CDG. Very friendly and ever present staff on the transatlantic portion. The seat turned into an almost lay flat bed which provided a sound sleep in both directions. Wines were well chosen and poured frequently. Meals were well presented with a variety of appetizers before and hot breads during dinner. The staff service and the overall cleanliness of the plane convinced me that I had made the right choice for an airline. The connection DUB-CDG was a packed economy flight. For an hour and a half flight it was tolerable. Aer Lingus competes with Ryanair on this route so everything including water is for sale. My choice from now on for transatlantic flights. Clearing customs and immigration in Dublin is a real plus. American customs and immigration are rude and hostile but about what you would expect from them.


Another more or less faultless flight with Aer Lingus across the pond. Young cabin crew who were enthusiastic smiling and charismatic. Very attentive to all passengers on a late night flight from New York to Dublin. Pilots again very informative on routing weather and arrival time which is great. Crew apologetic for delay leaving JFK but flight still arrived 55 mins ahead of schedule. Added bonus was the fact that the crew played some great modern music while taxiing to stand after arrival. One minor criticism was the pace of check- in/bag-drop. Great job all round.


Both flights on Airbus 330-300. Seating seemed tight in both width and legroom compared with other airlines we have used. We booked their so called Choice seats for which we paid extra but there is no real advantage to this other than you get to board with business class. Aer Lingus offers the facility to pre-order better quality meals and I would definitely recommend doing this. Much better than the normal economy offer and you get free wine. The service on the flight out was exemplary. They had lost my wife's pre-booked meal but rustled her up a business class meal and gave us extra wine to compensate. Film choice is not nearly as good as we have experienced on Far East airlines and very annoyingly they truncated the film service towards the end of the flight to show a video for their pet charity which they had already screened at the start of the flight. Big bonus being able to clear US customs in Dublin so arrive at Chicago as domestic passengers. On the flight back they woke us up three hours after serving dinner for a cheese roll at 3.30am Suggest they abandon this idea and let people sleep a bit longer. Overall it was as good as economy gets on European airlines although not anything like as good as the likes of Singapore and Malaysia. Would fly with them again.


Outbound flight light load had breakfast not bad value and quite tasty. Remote stand in DUS but efficient transfer via bus so no complaints. So return last night full flight (215 people). Departure at 9.20pm. At about 8.30 at gate announcement made asking everyone to go downstairs collect bags and exit for bus transfer to Cologne where our aircraft was! Turns out curfew at Dussledorf means no jet aircraft after 10pm. Inbound flight was delayed which would have prevented a departure prior to 10 resulting in an overnight. All handled pretty well to the point that obviously this was not the first time this happened! Bit of a pain back through security etc in Cologne and people who had bought duty free in Dussledorf had some issues. Ended up arriving in Dublin at 1am about 3 hrs late. Flight itself fine. My only comment is on one attendant. Few German lads in row opposite me having a few drinks. A bit spirited but nothing to bother anyone. In fact the young attendant on board had a few laughs with them chatting about best pubs to go to in Dublin. Then as other attendant passing they were a bit loud and I noticed her giving them a hard stare. I travel a lot and know when people are behaving in a poor manner but not in this case. She had a furious look the whole trip. Ok so like the rest of us on a Friday night not impressed running so late but we were all in the same boat and I thought the passengers were remarkably stoic and took it all on the chin.


A smooth flight to SVO on a newish A320. Seats are proper business class seats (2-2 config) but they do look and feel a bit outdated already. Nevertheless still comfortable and there's plenty of space. Cabin crew were polite and effective. The main (and only) complaint on this flight was the quality of food. The main dish was pretty much inedible but the choice of wines and drinks was good. Transfer in Moscow was quick and easy. No delays at security screening/passport control. Terminal F is bad in comparison to terminals D and E. The Classic or the "First class" lounge is old crowded and all in all unpleasant. Boarding the BKK flight was chaotic. Even if priority was given to business passengers there was no real control as to who was boarding first. Nevertheless managed to be one of the first ones onboard. Once onboard was shown to my seat and offered the pre-flight drink by a friendly cabin crew member. Aircraft was a brand new 777-300ER with a new cabin design throughout the aircraft. Business class seats (2-2-2 config) found these seats very comfortable and the atmosphere of the cabin modern and pleasant. Cabin crew professional friendly and attentive. A 3 course dinner was served and the quality of the food was much better. Plenty of drinks offered. IFE system with proper wide screens offers sufficient amount of entertainment apart from the choice in music. All in all a very positive experience with Aeroflot. Would certainly fly Aeroflot again.


The LED-SVO leg even had the bonus of the purser giving a brief of what one could see or do in Moscow. The meal services on both legs were conducted at lightning speed which I initially found worrisome as I was only halfway through my ARN-SVO meal when I saw the crew collecting the trays four rows away but I did see that the mainly Russian and Swedish passengers were already done eating so it was probably my pace that was the issue. For the prices I paid Aeroflot delivered exceptional value. I expected a Soviet relic but I experienced efficiency and service at its Russian best.


Excellent experience and fare lower than on standard airlines. Well- designed and clear website. Clean planes and polite crew. Food available for purchase of board at very reasonable rate and of good quality.


Manager quite ignorant to people's needs. Cabin crew quite the opposite very polite and always smiling. A shame how one can spoil it for the other. If you have excess luggage I personally think they over charge. They charge £15.00 per kilo and believe me you cannot get away with it.


Excellent service and a good fare. Both aircraft's clean and comfortable with several rounds of drinks (wine tea coffee). Food good. Flights on time or ahead of schedule.


Check in was a breeze. The food was warm and good even had dessert. Staff was courteous and helpful. After flying EasyJet for most parts of my 2 week European backpacking trip flying Aegean was a treat.


On vacation we were hospitalized with fever and skipped our flight home. Air Astana appreciated our position and changed dates for our unreturnable tickets without charge, so we could come home later. Great thanks for help, now we are your loyal clients.


They arranged everything for me with Emirates. My flight back to Australia was ok no delay. The food isn't good. No TVs but it is not a problem if you have magazines and books. The seats are not comfortable. The price is good however staff don't speak English very well. The check-in was very slow it took nearly 2 hours. Recommended if you to want save money.


Patrick". Booked flight 6mts in advance for a hugely competitive £440 return. Major plus is clearing U.S. Immigration and Customs at T2 and hassle-free seamless arrival at T5 at JFK. Aircraft spotlessly clean new and unworn. Entered fleet in 2010 only. PTV screens were great with excellent documentaries although choice of good movies limited. Staff professional and efficient. Pilot is provided plenty of weather and routing information. Chose the pre-ordered chicken meal which I would highly recommend doing. Head and shoulders above the standard economy meal. Overall an excellent flight and experience. Could in no way fault.


Departed a little late but arrived in time. Comfortable flight (not full). Good and pleasant service from the cabin crew. Decent selection of food and drinks for sale. Overall cannot fault it and the price was very reasonable.


Normally full of praise for Aer Lingus there seems to a general problem with inflight catering with Aer Lingus lately. They heavily advertise their new "pre-booked meal service" this is the 2nd time in 5 weeks that the meals were never loaded? Why offer something you can't provide food for purchase seems to always run out crew were ok but hassled not the normal friendly crew. Swissport the ground handlers are a disaster.


Very early flight but crew very friendly and helpful. Left on time but slight delay landing in Manchester due to fog. Pilot informative about weather throughout the flight. Flight very smooth with comfortable seating. Fly often with Aer Lingus and would highly recommend.


After flying in economy first time I decided to try out Aeroflot business as it was pretty cheap. Staff English pretty decent food good for my taste plenty of alcohol. Overall money spent well. SVO-BKK business class again I was happy with the level of service and comfort for the amount of money spent on a ticket. Shall use Aeroflot in future.


All flights on time. Separate check-in for business class disturbed by allowing economy class pax using the biz-class check-in counter. However correct check in though a bit stressful as the airport and particularly the flight to Moscow was crowded. Flight HAN-SVO overbooked and roughly 20 of 34 seats in business were economy pax being upgraded to business. FA managed to accommodate all additional pax. Access to lounges in HAN SVO and VIE went smoothly. Invitation cards issues at check in and at transfer desk in SVO. In SVO you are free to choose which of 4-5 Aeroflot lounges you want access to. FA staff polite at a first glance a bit too firm and not truly kind. Seats are good. The lie flat on A330-300 is a bit angled but sleep-able. Food present in good quantities and good though not sophisticated. Drinks are good. Champagne/juice offered 2-3 times at take-off. Disappointment is that after departure and until you get any drink they go and take orders which complicate things and the serving of the first drinks happens only 1.5-2 hours after departure. No drink wagons everything is brought by hand to individuals. Food is good a bit tasteless 3 options. Refills or modifications are made possible. FA-English skills very poor. Entertainment acceptable but earphones are collected an hour prior to landing. Altogether a bit rough and robust service but no major faults apart for very slow 1st service on board. Good value for money if you buy discounted biz- class. 3 of 4 flights on time only the last flight was delayed due to snowstorm in Moscow.


Excellent in every respect - new clean aircraft relaxed and attentive service.


30 minute delay outbound from LHR meant connection was very tight in Athens. Cabin crew provided reassurance to anxious passengers (one crew member saying 'Aegean Airlines cares for its passengers don't worry) and at Athens those of us with tight connections were met by a lady who competently and at very high speed escorted us through what is a complex connecting arrangement. No delays on the return service and we landed 15 minutes early at LHR. Service onboard was good with a hot meal and a free bar. On the way from LHR to ATH we had a new A321 aircraft with in flight entertainment (main screen). Otherwise flights were on a mix of A319 and A320 of varying ages. Thoroughly enjoyed my flights with them the crew work hard and seem proud of their airline.


Embraer 160 from Tashkent-Almaty-Tashkent. Excellent service on Board. It was at a high level starting from check-in to landing. Flight attendants were very neat and friendly also pleased with the print media. Even given candy during takeoff and landing as well as a pillow which were very nice.


clean and well presented crew efficient and helpful Food and alcohol selection great seat very comfortable and inflight entertainment console worked well. Arrived on time and fresh. This is a great connection for Kazakhstan.


One was operated by Austral on a new airplane which had comfortable seats with IFE in back seat. I may have been lucky but I can recommend them for domestic flights.


Both flights were fine. Punctual efficient and a decent snack. Both were on Embraer 190 operated by Austral and the second craft was new - excellent seats and seat-back IFE with personal headsets on a flight of less than 2 hours.


Departed MTY Terminal B very nice fast check in. Boarded a brand new 737-800 with IFE in Biz and coach classes. In MEX went to the AM lounge - its excellent. Boarded (777-200ER) sat in Premier Class all the way to PVG. It has a tech stop over TIJ which turned out not so bad you don't even get off the plane at TIJ just crew changes and on we went to Shanghai. It was a 14.45 min flight but sleeping eating movies and great crews made my flight amazing!


I was very hesitant but chose to do so as I was taking 5 people with me and it was $250.00 cheaper pp to fly Aeromexico than the other domestic airlines. My experience turned out to be a very pleasant one. Other than legroom being a little tight in economy on 2 of the 4 flights planes were clean on time staff very pleasant and flight attendants dressed well. Mexico City airport was very easy to manage. My experience was just as good if not better than any other domestic airline.


Aside from the legroom or lack of I can't make any negative comments. We were given a pretty good breakfast half hour into the flight nice hot coffee and flight attendents made multiple beverage runs throughout the 3.5hr flt. The return was pretty much the same except it was a dinner flight and they offered complimentary alcohol. I'd say AeroMexico is a much better airline to travel to Mexico in economy class then US carriers.


Flight 136 Sep 15 2013. Flight 137 Sep 27 2013. Excellent flights excellent crew! Aer Lingus will be our airline for overseas travel. Highly recommended.


One cannot praise Aer Lingus enough the flights were excellent as were the meals on board. Aircraft's were spotlessly clean and good service from start to finish. The only draw back was that we could not find lounge at MCO as it was United's in another part of airport.


Frankly not so bad considering the price. Pros: Relatively comfortable. Direct flight. Cons: boarding is badly organized especially in SVO cheap wine in tetrapaks only paper glasses food choices are limited to two items.


First experience with a Russian airline. Aircraft new A320 and A330 reasonably on time. SVO terminal F horrible more like a busy bus terminal. Seat comfortable PTV with a limited choice. Staff attitude OK (didn't really expect too much in this part of the world). Would fly them again as they offer a decent product for a low cost.


Flight was comfortable with reasonably good service. On return trip breakfast was extremely good - much better than the lunch on the outward leg. No significant delays even though Greek ATC was working to rule.


Despite this being only a 20 minute flight it's operated by an A320. Very few passengers on it on outward leg but quite busy on return with large number of pax transiting Athens en route to US and Canada having been back home for summer. Service was okay - early morning flight so we were offered coffee/ soft drink and chocolate croissant. Check in at Athens was very efficient. Chios is the smallest airport I have experienced but everything went very smoothly - even in a very cramped check in area there was no long delay getting luggage checked in and boarding cards issued.


It was the first time I've flown Air Astana and I have to say that I was delighted with the attentive anticipatory levels of service I received. The plane itself looked brand new the business class cabin was spotless and a true delight to sit in. While the inflight entertainment was not as extensive as higher profile airlines this wasn't an issue for me. The dining experience was excellent quality varied food presented fantastically. The service and the environment along with the punctuality made this an excellent first experience of an airline that is clearly having an effect in the region.


Full flight and despite this the airline manages to board everyone very quickly. The crew of Aeromexico have a very high Uniform standard and are very professional. On this 2.5 hour flight I was offered a complete breakfast drinks including alcoholic drinks newspapers and headphones. Their Hub in Mexico City is definitely the best terminal in North America.


Outward flight was fine and on time. Food on flight was quite poor and bad value. Aer Lingus seemed to have changed caterers. Return flight was a shambles. All passengers were boarded on time and the pilot announced that all was ready with just some paperwork to complete which would take just a few minutes. Time passed slowly and the minutes mounted up. After about 15 minutes the pilot said that there was a slight problem and he was waiting for an engineer to sort things out. The engineers duly arrived and were to be seen examining so instruments in the cockpit. They left and returned a number of times and the cabin crew did their best to reassure the passengers and were unable to begin catering of any sort because of customs regulations. After about and hour a supervisor went to the cockpit and some more examining of instruments continued. The pilot said at this stage that there was a fuel gauge problem and after about another 15 mins he announced that the problem had been satisfactorily solved. So one and a half hours late we departed.


Got a great deal on the ticket price very comfortable A330 planes on the long haul segments with seat-back IFE with a great selection of movies and music very helpful and friendly crew and decent food/drink selection. All sectors were on time and transfers at SNN and DUB were fast and easy. In addition to the excellent all round service there are two major advantages to using Aer Lingus for transatlantic travel: Pre-clearance is available for all USA bound flights out of SNN and I believe selected flights out of DUB hence you arrive as a domestic passenger in the USA and walk straight out of the airport - the pre-clearance facilities in Shannon at least have virtually no queues and you can get through them in a matter of minutes so I suspect that even accounting for the layover time it is as quick as flying directly. Secondly Aer Lingus use T5 at JFK which is a marvellous Terminal loads of space seats eating and drinking options and really fast efficient (and surprisingly friendly) security - I believe that T5 is exception at JFK in this regard. All in all I would very highly recommend Aer Lingus for transatlantic travel to anyone.


Check-in at IST was total chaos plane arrived on time at SVO and on the return the plane left on time from SVO. Check-in at SVO was brilliant no chaos we waited for about 1 minute. Both inflight to and from SVO food was awful. Quite confusing to see that complimentary drinks are served in advance of meal. Attendants not smiling but are very professional and try to help as much as they can. Plane was an Airbus albeit the plane on the online sales was shown as IL96 Turbo. Plane didn't look very clean. A great deal in means of price but don't expect much!


FRA check-in was chaos 2 counters were very slow moving. SVO connecting was very smooth - it took less than 10 mins for passport check and security check. SVO-HAV 13 hours flight by A330. Economy class first 4 row of IFE didn't work. Seat (12D) pitch was wider than 52 inches. I am 184cm and it was enough to stretch my legs. This is more important than IFE for me. Every hour a drink and snack service by cart. Crews never smiled but worked well.


Absolutely happy with the service (especially taking into account the price as it was one of the cheapest options). All flights on time efficient boarding procedures nice good quality meals. The crew is attentive and friendly (we flew Aeroflot in December 2011 and could see a big improvement in the quality of the service over the year). New aircraft and comfy seats.


I am aware there are air traffic control restrictions so may not be the airlines fault. However I feel they are crafty as we were just getting up to a 3 hour delay when they boarded us only to sit on the plane for ages so they would not have to pay any compensation. On the plus side the fleet is modern and new. On all but one of the flights the cabin crew were helpful smart and smiling. I found the food to be adequate although no choice. You can check in online 48 hours before the flight and also book emergency row seats for no extra charge.


Was an overnight flight. Flight left on time and cabin crew were extremely thoughtful. Placed blanket over me while sleeping and when woke even though food service had finished and on way to landing - they found an apple to give me. Was a great experience and very impressed by cabin crew attitude.


Direct flight airport close to city and city close to ski fields. Great value for money. Well maintained aircraft good attention to service - what more do you need.


Both flights were delayed no reason was given as to why; communication would have been appreciated. There was a single screen for entertainment but no headphones were passed out during one flight until the movie had run! The movies were old. The food was decidedly average. The plane fittings appeared old - my seat bottom was entirely loose from its frame and two of the bathroom doors I used wouldn't close properly. The toilets were not serviced at all during the long 12 hours flights so they were pretty horrible by the end. The crew were friendly and bilingual but once meals were served they did not really appears. I wouldn't seek to fly with this airline again unless there were no other options. I had an internal flight in Argentina on LAN Chile and they appeared to be a more polished act.


Both trips were effortless and the customer service was top notch. Everyone was friendly and helpful. I also flew this airline between Dublin and Paris and had a positive experience as well.


Loved the lounges at both ends uncrowded and stylish. Cabin crew were friendly and attentive. Great in flight magazine. The new Terminal 2 at DUB is a delight. But the aircraft's are very cramped the flight out was completely full and I felt very trapped even being on the front row. The lack of proper inflight catering brings the on board service down combined with the cramped seat pitch and no free on board catering creates a no fills feel. Even if you pay and pre order a meal on a flexi ticket you lose it if you change your time. Surely modern IT could cope with re-assigning it.


Outbound on 05/09/13 on A330. All aspects of this flight was excellent. Flight on time seats were comfortable and staff excellent. Only gripe was delay in getting baggage in Malaga airport. Return on 17/09/13 on A320. Seats were a bit hard but ok for a 3 hour flight. Staff again friendly and helpful and flight on time. Baggage on carousel on arrival. Aer Lingus is definitely my preferred carrier out of Ireland.


Easy check in easy to find the lounge which offered basic refreshments. The big surprise was our flight offered champagne or OJ as we sat down flight crew very friendly short delay as wings were de-iced and the purser took our drink orders and meal preferences at that time. The seats were comfy the portable digital handheld entertainment worked well and easily. On time. We also got a small toiletries bag and a luggage tag. I have no complaints and would highly recommend in the future.


ATH-SVO a well maintained A320 almost fully packed with very good pitch and a very friendly crew. Very nice uniforms. Tasteful food and choices available. Refreshments for free with refills alcohol at a charge. Arrival in SVO but no jetway available it was snowing so the stairs became a bit tricky. SVO-VNO on a Sukhoi Superjet. Seats a bit hard but it was only a 75 minutes flight. Dinner was served. Friendly crew. 15 minutes delay but with this kind of weather it was nothing.


Super Flight great crew I was even offered a chance to see the captain. Great movie and lovely food good choice of duty free items lounge was comfortable.


Air Austral is the airline of Réunion Island owned by the local public authorities. On the good side food is average but not too bad particularly main dishes. FA are smiling and very attentive ground staff really nice. Boarding was very well organised. A small travel kit is provided with socks. Pillows are wide. Cabin looks fine although a bit ageing in Y. New livery on the planes is really great. On the downside choice of films on the IFE is surprisingly limited and most French films - and seats are really narrow because of 3-4-3 configuration on B777 particularly exit seats. All in all I find its service to be slightly better than AF and Air Mauritius on this area.


After reading mixed reviews here we were a little apprehensive at first but booked anyway because of price and also short stop over times. Staff were friendly upon initial check in blocking the seat next to us so we had more room. Actually the only flight we had to sit next to someone else was Reunion-CDG. Entertainment selection was great and the staff were very friendly and attentive. Food was tasty and very sufficient. And the care packs with socks ear plugs sleep mask and headphones were a nice touch. On return flight Reunion-Sydney the plane was virtually empty so we had a row of seats each as did most other passengers in the cabin. Again staff were very attentive constantly offering drinks throughout the flight. All in all we had an extremely pleasant experience and have no hesitation flying with them again. Have recommended Air Austral and will continue to.


The service from the staff was great. Very personalized friendly and they spoke fluent English. There was not IFE on A321 but 2 movies were on drop down screens. Excellent IFE on B767 with HD screens and good variety of movies TV series games. Food was very tasty and plenty of alcoholic drinks beverages coffee/tea. They offer newspapers and amenities kits. Great airline to fly with TSE airport small but new and clean.


The first leg was extremely hot as the AC was turned off. However the subsequent legs were good. Beer was free and so were the meals. Overall the service was much better than American domestic airlines.


25 hours because of engine problems which meant we would miss our connection in Puerta Vallarta to Calgary with WestJet. Aeromexico ground staff in Guad made it possible for us to catch our connecting flight. We were met in P.V. on the tarmac and were personally escorted through the airport rushed through immigration phone calls were made to ensure that our luggage had been transferred and we made it onto the WestJet flight with only 5 minutes to spare. We had a hotel and rental car booked and paid for in Calgary so we had to get there and we did.


Very easy connections at DUB. Aer Lingus is my transatlantic airline of choice.


On boarding the aircraft at Boston Logan Airport for our flight we were greeted by a very welcoming flight crew. The aircraft was well maintained and very clean. As soon as we departed Boston beverage service was served. Complimentary soft drinks served but alcohol was not free which is ok. Dinner service began about 1 hour after departing and we were served chicken or beef. The meal service was delicious. Flight crew came around during dinner service with more beverages and water. More food available if we desired. Entertainment was excellent plenty of choices for movies. I have to say Aer Lingus is a wonderful airline with great service.


Great fare so switched my natural BA allegiance. Good food some fun with crew. Entertainment on A330 OK to pass some time. Laughs with crew and seat row ordering my drinks in Russian but everyone appreciated my poor efforts so I never went thirsty. Lounges in SVO are poor and crowded. Nice sandwiches though. Transit change is easy to do. SU are a good alternative to AY for Asia flights. All flights on time and everything felt very safe.


All flights were on time. Onboard service was great. Comfortable seats and great entertainment plenty of movies music and games. New Airbus A330-300 as well the Airbus 320 very pleasant and comfortable. Overall very good experience great value for money and I strongly recommend it.