Product review (1 stars): good is very good, bad is VERY BAD (same machine, many brands, like emerson)
The good: FAST ice, quiet, compact. Handy.

The Bad #1 WET SOFT ICE, melts back to water, (ice maker not a freezer).
My solution..  In the back of manual found customer service email address phone, I ordered 2 extra baskets, had to 'mail' a paper check and mail the order in, how quaint, but they were very reasonable and arrived in 10 days. now I keep 2 baskets in my freezer door and 1 in the machine, and rotate.

The bad #2  IT BREAKS  (ours lasted 9 months, better than most)
My solution.. Figured out how to fix it. Not worth repairing, so nothing to loose by taking it apart.
The culprit (at least in MY case) was the fan inside wasn't always coming on, so compressor overheats, shuts down right away. Used Philips head screwdriver, took back off, fan just a standard 12 volt computer case fan,(120 mm 2000 RPM,). Ordered one for <$10 and replaced dead one and it makes ice again. The little plugs were different, just had to clip the fan wires (red and black) from little plugs, splice wire, and tape (make sure air is blowing outwards from case, if not turn fan around it can go either way). Also had to find some longer screws from junk drawer, only found 2, but seems fine 1 in each corner! Here is the fan I bought&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/Cooler-Master-120mm-R4-Computer-Case-Fan-R4-C2R-20AC-GP/dp/B0026ZPFDE/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Cooler Master 120mm R4 Computer Case Fan (R4-C2R-20AC-GP)</a>