Product review (1 stars): Four year customer and highly disappointed with customer service this past year!
From the beginning of our installation and filters when we bought our house (which has hard water), this product was amazing.

Now within the past year I have had nothing but trouble from this company. Last year I ordered two filters and waited two months for my products. I had to file a dispute with Pay Pal of which I ordered through their website. I called and emailed and didn't want to get Pay Pal in the mess but it was definitely beneficiary for me to have them. Mike finally emailed saying sorry the filters would be there at the end of the week. Well....

They got my order in within two more weeks.

Then last fall I ordered filters through Amazon and no problem. So I gave them the benefit of the doubt.

This past January I ordered two more filters through the manufactures company & as of April 14th I am still waiting!

I again filed another dispute through Pay Pal. I emailed & called but no answer until I filed the dispute of which Mike contacted me through email saying my product would be in Indiana by two Mondays ago. Still no product so I have escalated my dispute to where Pay Pal gets more involved.

I did read where a customer wrote in a review to order through Amazon or third party. Did that help others?

I want to keep my filtration system so I can prolong my dishwashers life but this company is ridiculous. So over having to fight back & forth.