Product review (1 stars): UPDATED AGAIN: Just don't, until Samsung steps up their customer service, just don't
09/29/2017 UPDATE
Finally got the top compartment fixed, problem with the sealed unit so fortunately still under warranty (5 years for sealed unit).  The repair time was about 6 weeks for the January 2017 failure.  On July 7, 2017 the top compartment again stopped cooling. It took two weeks to get a technician this time. It was the same tech as in January. He shook his head and said he was going to report it as defective.  It took until September 15, T E N (10) weeks before Samsung finally issued a refund for the purchase price. Those 10 weeks were pure ridiculousness, and all without a refrigerator.  Customer Service for defective units was only available M-F from 2PM-5PM, 3 hours, ET.  It generally took 10-12 redials just to get in the queue, then another hour MINIMUM, on hold, to get to a live person.  We had all of the paperwork turned in within two weeks of agreeing to a "buy out", but another 8 weeks for a refund. The only additional compensation was $200 for spoiled food. Nothing for the 10 weeks of almost daily grocery store trips, inability to keep/use leftovers, and "fast food".  All of the people I've dealt with have been very nice, but that did little mitigate the total customer service failure on Samsung's part. Call after call, for updates, with typical responses of "the claim is being reviewed". They offered me a buyout so what's to review? More weeks of "well, everything is here, I'm not sure what the hold up is. I'll make sure you get a call". And you guessed it, no call.  I really, really like the layout of this fridge. I have a ton of Samsung electronics in my home with no issues. I never could have imagined such a complete and total failure of an appliance from product to service. Until they get their act together, just don't.  Attached are the photos I was required to provide as part of the process-label removed from interior, and cord cut.
UPDATE
We've had this refrigerator for a while now. About a month ago the top compartment stopped cooling. It still isn't fixed.  There is an issue with the sealed unit which is under a five year warranty. Unfortunately, Samsung has been unable to locate a certified technician to fix it. So I currently have a $4000 cabinet. I loved this refrigerator but am sorely disappointed in Samsung customer service.  Think twice before purchasing any Samsung product until they get their customer service back on track.