Product review (1 stars): Samsung Customer Service is the WORST - Self-Clean cycle can destroy the oven and Samsung doesn't fix.
All going fine until self-cleaning was turned on. Because of limited use, this was not turned on during the 1 year warranty period. The door is locked shut and that electronic panel doesn't work. So NO OVEN. If one looks online, they will find constant complaints about this exact type of damage after using the self cleaning feature. So, what is Samsung's response - it is not our problem because your one-year warranty ran out. We will not send anyone out to fix it - go find your own repair person. Samsung takes NO responsibility for this obviously defective feature of their electric ranges. It is obviously a manufacturer's defect because it really happens often - take a look online. But Samsung just says - the warranty has run out - too bad. I have talked to Customer service reps at least ten times. No one will budge on this. So if you dare buy this oven, make sure you run the self-clean in year one. Otherwise, you will be stuck with a range and NO oven. I have seen the cost of replacing the electronic panel, etc - close to $500 dollars. (By the way, I purchase four Samsung kitchen appliances at one time - they still don't care that their is a dissatisfied customer.

This should be treated like a car recall. If there is an obvious problem with a car, the car company does a recall. The car company does not say, your warranty is up, so we don't have to fix the airbags or the brakes. But Samsung does. I will never purchase a product from Samsung again. Yes, other manufacturer's may also have issues, but this is beyond the pale.