Product review (2 stars): Don't fall for it's good looks
First and foremost I think it's been discontinued. I haven't been able to get filters for it at any local retailer (Target, Walmart, etc). I actually bought a pack of three because my filter definitely needed replacing. Two of the three were warped so the filter element (looks to be charcoal) spilled out everywhere. Specifically, the filter and pitcher aren't the best designed. I've had Britas in the past but this one was way more aesthetically pleasing in the aisle. So I bought it. It hasn't impressed me. Although a good looking design the actual usability is far subpar. Recently it has been becoming clogged, I've no idea how. I think it's a pressure issue. You have to flip it upside down and blow out the filter and it works fine. I will soon be replacing it with some sort of Brita I believe. Four stars in aesthetics but two for final product.