Product review (4 stars): Great machine, poor CS
Our refrigerator has a horrible ice maker so I was looking for something that would make ice quickly for when guests or family were over.  This thing is bulky but it does a great job. We have had it for about a year now and works constantly except when we are out of town. It isn't really noisy, but the extra noise of the fan and operation of the machine might annoy some but I spend little time in the kitchen.
When I  received this, the box had been opened and there were scratches and a very small dent on the side of the machine. It had obviously been opened before.  When I called the company, the girl that answered the phone was rude and acted like that was no big deal. I wish now that I had demanded a replacement, but I let it slide.
I would give the item a 5 star review... we like it a lot and it has been very reliable and does what it is intended for.  (we would buy this again, but I would look for a different company)
I gave it 4 stars because of the customer service of the company.