Product review (3 stars): Customer service so far is crap
UPDATE: So, I went to online chat (cause you don't get a person on the phone) and she told me there was nothing I could do to fix the spray arm from hitting the dish rack and I would have to return it. Well, while she was online I figured out how to fix it but told her a peice was missing. Well, the peice wasn't missing after all, but all the peices that are labelled as seperate are actually all hooked together as a single peice (this is not mentioned in the instructions and I'm pretty dumb when it comes to this stuff. I went to Home Depot and the guy there helped me figure everything out without me having to pay a dime. Then I went home and got it work! However, we have a leak. One of the two hoses in the back is made rather stangely, and it's difficult to get the exact angle on it for it to screw in all the way. We haven't yet resolved it, but the leak is small enough that a small towel usually covers everything. We haven't had time to work on fixing it yet. If you can't tell we're dead set against mailing it back in because that's a hassle. If I knew that they wouldn't have someone come in and fix it for me, I may have bought a different one. I love having a dishwasher again... but this one has been a bit of a hassle.

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As soon as we got it I wrote this:
So we just got it, and the spray arm doesn't go all the way around, even when there is nothing in the dishwasher to block it. Okay, fine. Crap happens. I've called and waited 30 minutes just to be told I have to leave a message and someone will call me within 24 hours. I called during my lunch break and I'm a receptionist who can't take calls while at work. So then I went to edgestar.com to get a chat representative. But they told me that I'd have to send it in to get it looked at. This is my misunderstanding, yes, but when a warranty reads that it covers labor I thought it meant that people will actually come over and fix the heavy things that pregnant ladies like myself can't lift. We literally had to wait about a week until someone could come over to get the things out of the box in the first place. Now you want us to send it back?!? Well, I think amazon needs to make this a little more clear, too. Anyway, so now my husband is in control of the situation, and we'll see if he can get them to tell us how to fix it (yet again, sending i back is not really an option at this point). I'll report back once I know how it's going.