Product review (5 stars): Fabulous!!
Ive had these for over a month and although I can't speak for the longevity of the machines, i can say that they are wonderful so far. We ordered them upon moving so I had quite a bit of laundry when they got here and I put them to the test load after load for 2 days, down comforter, dirty farm clothes, kids clothes, cleaning rags and towels. It does them all in record time! I did read a lot of reviews and hesitated for weeks on making the decision to buy online, but it worked out great. I thought the customer service was just fine and they were easy to put together. However just to clarify YOU NEED HOT AND COLD WATER HOSES TO HOOK UP AND A DRYER CORD THAT MATCHES YOUR OUTLET. They hoses that come with allow you to hook the dryer and Y it to the  COLD water spout and connect the washer to that (with the hoses you buy). Trying to explain all questions and other complaints that I saw and worked through. I saw another complaint that they got a NO WATER display on the washer. I did get one of those when washing the fleece blankets. the problem wasn't the machine malfunctioning, it was telling you it couldn't complete. When i looked in, i noticed the blankets were really sudsy, so what the NO WATER meant is it wanted to drain more, it sensed the bubbles but had no water. I simply ran a rinse cycle and it was fine. I had a problem with those type of blankets in my other washer getting really sudsy too with the same soap i do with other loads.
The pedestals are awesome with the spring release you can simply nudge it with your toe and it will glide open and do the same to close it! same with the doors. I can walk to the washer with a handful of clothes and just press the door and it pops open with tons of room! The lighting on these are fantastic and the noise the make it VERY MINIMAL. we made very sure the pedestals were set where they would be and leveled before pulling them out to install the W&D to the tops. And another thing i didn't know from the description is that apart from the steam/sanitize feature in both, the washer has a fresh rinse so the water in the rinse doesn't go through the soap container like other washers thus reducing soap residue. And the spin cycle is so efficient that I kid you not they are almost dry when you put them in the dryer! I am truly in heaven as a mostly stay at home mom of a farmer, two boys and an indoor dog, I do a LOT of laundry! This set has a setting for pet beds, towels, comforter, jeans along with all the others. The quick steam dry allows me to continue not to own an iron which i love and the sanitize dry allows me to have clean pillows without the lumps from the washer. There is also a shrink guard setting on the dryer mind you. So I hope that helps others make any decision they might be hesitating with.