Product review (2 stars): first impressions on the hood and shipper (UPS) and an update ...
Ok keep in mind this review is being written before I have installed the hood and is about first impressions. The hood is nice, seems well made although somewhat lighter construction than I would have thought. All the bits and pieces are provided and the install manual looks to be very well done. I would have liked it to had Led lights instead of what it came with but it does look as if these can be changed out. One bit of design problem is that the hanging eyes are not offset so you can put up a board to connect to on the back .. and they are not spaced apart far enough to connect to 16 inch centers .. this results in some major work to get a stable hanging platform which will not pull loose and fall on the stove.
  The packing around the outside of the unit was very good and no doubt saved it from being a total disaster. To say the shipper had dropped it more that once was putting mildly. Perhaps Z line should switch shippers. The parts which were enclosed  inside the hood had come loose and were banging around which resulted in a small dent in the outer shell and another in the rack mount inside. Now normally these would not be of too much concern but when you pay full price for something,you expect it to not be damaged. On another note, why you might ask did I not say something to the UPS guy when it ws delivered ... well that was because he dropped it off across the highway at another house .. both houses have the same 1036 address but on different roads with completely different spelling. You cannot get them mixed up if you only read the darn label and the road signs. So i was not able to reject the shipment because of obvious exterior damages. What to do now ... I need to put up the hood so I can continue on with my kitchen remodel .. but the small dents will drive my wife nuts ..and I still don't know if it suffered any more damage inside .Well now I do know .. the impact on the outside caused things on the inside to bounce around causing more damage than i first saw ... when you pay over 1 thousand dollars for an item, you really expect it to be in good shape on when you get said item. After mulling it over for a few days we decided to contact UPS to see what could be done as they were the ones we thought could fix the problem .. no so .. you see as we had not shipped thru them, Amazon had, it was up to Amazon to make the claim. So on to Amazon ... not at first real good, you see they do not make it easy to ring them up and let them know something happened ... however Siri on an apple phone knew the phone number for customer service .. once connected things got better but it was still a pain in the butt .. we had to ship it back. once they receive it 7 days later  we will get a full refund, that's good, not great but good, however what happens if for some reason UPS screws up again and ships it to the wrong place ..that's bad ... oh and they will send us another one should we decide we want one ...that's good but who is to say they won't ship it via UPS again who may  well deliver it to the wrong address .. that's bad .. now again, its not so much that I have a bad impression of the hood or the company who made it .. its the shipping I don't think a lot of .. and the idea that its so hard to get to someone to talk about the problem .. part of the problem it seems is my fault .. in trying to be fair to the product, I gave it a 4 star before I was fully aware of the damage .. this did not trigger and look see by Amazon as to why there was a low rating on this product .. so now I have dropped the rating down to a 2 star again because of the shipping ... hope this helps ..