Product review (1 stars): Amazon was great about sending a new one
I ordered this dryer for my daughter. It was delivered in about a week and after plugging it in and loading a small (3 jeans) load into it, the rotational knocking noise it made when starting and stopping was not something to be dismissed. It definitely needed to be exchanged for another one. Amazon was great about sending a new one, (which has no issues), however, getting this defective one picked up has been a nightmare. I spoke with customer service again. yesterday, which, by the way took me an hour to find out how to get to speak with a live person. I spoke to a person named "Christina" from the Philippines who was difficult to understand. (Not her fault.) After explaining to her that I needed this defective dryer picked up when my daughter was home from work, (after 2 failed attempts by UPS while she was at work), "Christina" spoke with her supervisor and said it would be scheduled for pick up after 5:30 on Friday, April 29. Well, guess what... no  pick up and ANOTHER "replacement dryer" is scheduled to be delivered! WHAT??? This was not what my request! My daughter just needs this defective dryer picked up so I don't get charged for two dryers. I was not rude or disrespectful in my conversation. After all, they are just doing their jobs and dealing with rude people is difficult. This is Amazon outsourcing. I assume there is nothing difficult about scheduling a pick up of an over sized product, however, this debacle has elevated the frustration of dealing with a simple request to a financial question mark, since my return deadline of May 8th is looming. "Ali", from the Philippines, who I spoke with today, has supposedly fixed the problem. We will see... Monday, May 1st,  is the new pick up date.