Product review (5 stars): Great Product & Company that cares!
I have found this unit to be a little work horse. I did have a problem with the 1st unit I bought when the water pump stopped, but what's important to me is to what lengths a company goes to correct a problem. After a period of time my 1st machine stopped working. A quick trouble shooting session & Luma Support determined it was the water pump. They quickly paid for the return shipping to the company and then paid for the shipping of a new unit to my residence. I have experienced NO problems with the new unit. It is working flawlessly and we love it.  It has saved us a ton of money rather than buying ice.  Additionally, Luma followed up to make sure the new unit was operating well.  Thanks for caring enough to send me a query & thanks for the followup.

I am impressed with this company.