Product review (4 stars): Great appliance (and READ the reviews)
I purchased the NewAir AI-100R for my employer as it is difficult to have bulk ice delivered.  First off, I highly recommend that everyone considering this product read the accompanying reviews.  I think the key to understanding this product is to know that it is an ice maker, but not an ice freezer.  Yes, if you don't use the ice in a timely manner, the ice will melt.  And you need to start the ice about an hour before you need it so you have a buffer.  Now for the review.  This is a great machine, although heavier than I would like and it does require regular maintenance to keep in peak performance, but it does what it's supposed to do.  I've gotten to the point where I purchase 1 gallon freezer bags and fill them up for "emergencies".  The ice comes out in opaque bullet-shaped cubes without any aftertaste or smell.  You can choose from 3 sizes, but I have found that the medium does well.  Using filtered water helps keep to minimize the cleaning but the cleaning should be done on a regular basis.  Within 25 minutes, you have enough ice for 2-3 drinks and the included scoop is just the right size.  I was able to keep enough ice going for a 30-person staff luncheon without running out.  It's not a toy, so keep the kiddies away because if they touch the cooling rods, they could seriously burn the skin.  I am very happy with this product.