Product review (4 stars): Sadly, dead on arrival. Oops! Not really!
Edit: Yeah, so disregard all of my previous review. It turns out that there was an electrical issue in my apartment and after getting that fixed, the washer actually does work. I guess it's a good thing that I was never able to get customer service on the phone.

Anyway, the machine itself works well. As other reviewers have noted, the hose doesn't actually fit the washer hookup or the faucets in my apartment, but a regular garden hose feeding directly into the machine took care of that. You do need to be very careful of the height of the machine for it to fully drain and I really wish the timers had a ding on them.