Product review (1 stars): Our management does not take calls from customers!
I bought this expecting to get a great machine for the money.  I used it at 6 events over the first year and, you guessed it, the cheap very poorly engineered drive mechanism for the ice try broke.  I contacted Whynter and got the run around.  I asked for my call to be elevated and was told no upper management speaks directly to customers.  That statement says it all.  I still sent these folks a short engineering analysis of why the design was poor and how it took time for this to break, as indicated by the rust pattern.

With a few tweaks this could be a dominant product in the class, but as it is now I need to get another ice make and it most certainly will NOT be a Whynter.  This is very sad to come so close, but not put the final touches on the product to make it great.