Product review (5 stars): Z line customer service
This a revision of my previous review.  I haven't opened the box for the range hood yet but Laureen at Z line was so helpful in following up with the order status.  not sure what happened exactly with the previous shipment but when I asked where the hood was and that the tracking # was useless, she followed up right away and sent a 2 day delivery.  it just arrived and I can't express how impressed I am with the Z line customer service.  I hope the hood is just as impressive.  Nice to see a company who actually cares.  This will complete the kitchen remodel.  Thank you Z line and thank you Laureen.