Product review (5 stars): insuring we were completely satisfied with both the return process
We bought this machine in the late summer for our office. The unit was defective, but customer service was not. Just a few hours after sending an email, (Central vs Pacific time) I received an apology, no questions asked, instructions on how to return the unit, & the promise of a replacement. The Customer Service Rep, Mireya, continued to follow up with emails, insuring we were completely satisfied with both the return process, and the new unit. Our new unit arrived three days after the defective one was picked up..... amazing! We have no complaints so far with the new machine. If you plan to use it on a counter top, be sure you have room to raise the lid. It is a compact unit, but lid might be an issue. Yes, the ice will melt a little quickly when the weather is warmer, but again, the unit produces ice quickly. No big deal as far as I'm concerned. Customer service from this company is definitely the best, and so far, this ice machine is proving its worth.