Product review (1 stars): Whirlpool dissapointing. Poor Quality  Poor service
I bought a GZ25FSRXYY 4 door refrigerator in Sept as a surprise for my wife along with several other appliances. From the beginning it was a nightmare with the selling company delivering incorrect product but I can't blame whirlpool for that.

The unit has no recommended placement of food products and we often freeze our vegetables, our milk has soured in the refrigerator and meat goes bad rapidly.

The controls are not consistent and often lock up when we are trying to use them, water flow if very slow, ice delivery has to be hit several times to get even a half a glass of ice and now our ice maker has gone out completely.

We called the selling company for service and they took a week to get back to us only to tell us that we had go to whirlpool direct under warranty. Then we called whirlpool and they directed us to a contracted service company.

The tech was nice but did not understand the unit and had to call several times to get the icemaker out, He broke the cover for the icemaker and then the icemaker getting it out. So he ordered the new parts while onsite and set an appointment for 10 days later. I gave them my cell as a contact number and we waited on the day of service for them to show up, they never came.... later that day we found they had called our home phone answering service and left a message saying "We" would have to reschedule.

When we called them back we were told the parts were on backorder for possibly a month and gave us the number for whirlpool to call direct. We called whirlpool and where placed on hold for 20 minutes in a 40 minute call only to be told it would be 2-3 weeks for the part, they could escalate it to see if they could get it sooner but we wouldn't know for another 5 days.

I asked if this was the same icemaker they were currently putting in the new units and they said yes, so I asked how they could not have the part for a 5-month-old unit when it was a current part in being put in new units...again they couldn't tell me.

This is not the same company that made and serviced my 15-year-old appliances, they have grown to the point that customer service and customer satisfaction are gone.

I write a technical column for an national magazine in the spa and pool industry and deal with the service side of large manufactures every day but find this very unacceptable!

Do yourself a favor, buy a Bosch or LG...we started to but chose the whirlpool because of past history, our mistake. I'm pretty sure this review won't show up on the whirlpool site but I will place similar reviews on Epinions.com, Google and some appliance forums that I searched while shopping.