Product review (1 stars): Steer Clear! If you have issues, service is slow and very costly.
I bought my dryer directly from a Miele dealer locally and in less than 4 years it started failing intermittently but initially I thought it was user error. I called for service when I thought it stopped working completely and was given an appointment that was 5 weeks in the future! When I asked why it would take so long for service and how I was supposed to manage in the meantime, they offered the option of a non-Miele service tech. Fortunately, I realized that certain steps could coerce the dryer into working during the long wait for service. After 10 days of never being called by the third party as promised by Miele, I called them again to complain and they offered to schedule their service tech the next week. He came and ran computer diagnostics which said there was nothing wrong with the machine. I told him that the person I spoke with on the phone believed that my problem was in the door lock mechanism and he was supposed to be bringing this part. He could not find the part on his truck and said he would be back in a few days. I called service to ask "what gives?" and they gave me a new appointment time in the next week. The service tech returned and disassembled the front of the machine where he showed me an electrical circuit connection that had never been properly connected. Over the years of vibration from the machine running it had become more loose and eventually would presumably completely disconnect. He plugged it in properly and the machine worked fine. My issue is that the "repairs" cost over $300 - there is a $125 fee for simply coming to your home and then there are parts and labor. This is a factory defect but I was told that the warranty is only good for one year. My advice would be to steer clear of the fancy name because the reputation only matches that in terms of cost.