Product review (1 stars): A review kitchenAid would not publish
Since I purchased this oven, I have learned that the fan runs constantly while in the bake mode. This causes all of my recipes to cook more quickly, and I am working on figuring out how to adjust for every recipe. In order to cook things properly and without the risk of burning, I need to use the bottom oven only. The design of this oven is terrible, and any recipe needs to be re-adjusted. This is not easy to figure out. You expect to be able to bake in both ovens with the same performance. In the top oven, if you try to bake at the time listed on the recipe, everything will burn. I am very disappointed in this product. It is a poor design, and the product came without a warning of this feature. Every other convection oven I have owned has a choice to run the fan only when the convect mode is chosen. I called the factory about this issue. I spoke with a CSR and a manager named Laci (her number is 4320). She was quite adamant that Kitchenaid would not offer any help with this issue because it is how the product is designed. She also stated that was no other resource to speak to for help with this issue. I am beyond disappointed with both the product and the customer service.  Also kitchenaid would not let me post this review, they must not have liked it.