Product review (3 stars): The worst customer service possible
First off let me say I did not purchase my machine from Amazon and the one I got was eight years ago.

I wanted to write this review because I believe anyone buying this product should be aware of LGs customer service.

My machine started displaying the LE error code so I reached out to LG about it. They told me I'd need to contact a service center and provided the number. I called the service center and was told it would cost $125 just for them to come out. I paid the $125 and had to wait five days for someone to come out. The tech came, said he fixed it and left. I tried to run a load and boom! LE error was back. I called the service center back and they said more parts was ordered but the tech could not come back out until the next week. When he came he told me that he's putting in a request for a new machine because he's not able to fix it. I was told I need to send proof of  purchase, so I did. Now this machine has a motor with 10 years warranty so LG making sure it's fixed should not be an issue (tech said it was the motor). The request got put in and after a couple days of not hearing anything back, I called to find out what's going on. They said it takes up to three days to get approved. During that time no one reached out to provide any updates. I called after 3 days and was told I had already gotten a replacement five years ago. That's not the case as this is the first time I've had to interact with LG. Also, it would be quite easy to provide that wasn't the case as u have the serial number for the product I bought, not another serial number! Needless to say, they weren't interested in getting that issue sorted out and were very rude throughout the various interactions. When u finally spoke to a supervisor, he then told me it's not the motor that's the issue (bear in mind, the tech declared that was the problem onsite) and the part that was causing the problem is only under warranty for 7 years (how convenient?). At this point it's almost four weeks since I have no machine and my issue has not been resolved. The experience has been appalling to say the least, the lack of care shown by LG was mind boggling. They treated me as though I stole their product as opposed to the $3000 I spent.

Their product is solid while it is working but be aware of what might com when you need LG's customer service the most.