Product review (2 stars): the customer service is terrible. I wanted to exchange it for another of ...
Too wimpy, the customer service is terrible. I wanted to exchange it for another of their products but they were absolutely no help at all. They gave me idiotic responses like, "we have really good reviews so you should like it too" and "maybe you can sell it to a friend". I felt like I was interacting with a very inexperienced customer service person who did not care at all about my satisfaction.
This machine is okay for a very few items at a time like a few pairs of underwear and socks or two light pairs of pants. Then it takes a long time to wash and then while you can use very little detergent, if you use too little the clothes don't seem clean and if you use the appropriate amount you have to fill and rinse twice. The "hose" that comes with it is next to useless. The permanent hose that drains it is very fragile and I think it will easily spring a leak and that will be a problem. Overall, not happy with this pos.