Product review (1 stars): Now if you are in the same situation I am in here is what I have found out and recommend. ----- problem history and details ----
Alright I get to leave the first review to tell everyone how much I loathe this washer.

I have been going back and fourth with support for over a month now. The washer doesn't properly wash the clothes.
Now that is past the 30 day return policy I cannot return the waster and I'm stuck with it.

My recommendation to everyone here is if there is a problem,

 --->>>  DON'T CALL FACTORY SERVICE! <<<---
(seriously the dumbest thing I did)

Instead quickly return it within the 30 day window to save yourself time and money!

TRUST ME! I'm stuck with a washer that hardly works and will have to throw away money to get a properly working one.
I even tried contacting customer service and corporate with no luck.

Now if you are in the same situation I am in here is what I have found out and recommend.

----- problem history and details -------

It all started when I first noticed random stains on my clothes after washing them. I watched the wash cycle closely by pausing and watching it.
Clothes aren't moving from bottom to top and back down again. Any clothes on the top would never get submerged to get washed. It's supposed to be an high efficiency washer

(see image. the sample sock and my undies never went under water and just floated)

(I recommend anyone try the same test themselves. Put a white sock on top and pause the wash every couple of minutes to see if it moves.)
Now the "tech line" said that this was normal opperation. I watched quite a few videos online and how high efficency washers work and them in action.
All the videos I saw did rotate closes from the bottom up.

Now the workaround.
Always use the deep water (half load) or heavy load (3/4 load) wash. This will make sure there is enough water to cover the clothes.
What I do and recommend to give you clean clothes is pause the wash cycle every 5 minutes or so and pull the clothes on the bottom to the top and unpause the cycle.

I hope this helps any of those who bought this washer having the same issue I am.