Product review (3 stars): Great....for a little while
I have had the machine for 4 years. Worked great for the first 3 years. The cleaning instructions are vague but a couple of calls to Scotsman helped to clarify the process. Without cleaning every few months the "cubes" get cloudy and smaller. This year I have had trouble with the ice being very thin and melting almost as soon as I put it in drinks. I called for service and was informed the control panel was not letting the machine cycle long enough to make full size "cubes". Problem easily solved.............but price for new unit and installation almost $800. Typical of companies to charge enough in replacement parts that it would cost $10,000 to replace a $1700 machine. Might be better to buy cheaper units that may not last long but in the long run are cheaper.