Product review (1 stars): TOTAL FAILURE AND LOST $300 IN THIS MACHINE & COMPANY!
What a great ice machine!! The only con would be the ice tray has to be pulled out of the machine to get to the ice. A tilt out tray would have been the bee's knees! Nevertheless, it's fantastic. (2 months after purchase)

(1 year later) this machine does not work at all. I've pleaded with this seller to do something about it. It is not cheap! I have requested Amazon to help. NOTHING. They, seller and Amazon, refuse to help. I looked up Della on Better Business Bureau website and guess who's phone number was listed? One Big Outlet. Yeah... So I called them. They said "Call Della" I said, "Their number is YOUR NUMBER" and he said, "yeah, sorry."

BUYER BEWARE!

I will be reporting this company to the BBB over this purchase. Shame on Amazon for not wanting to do right by a long time customer! I cannot get a local small appliance business to look at this machine. They have all said (4 businesses) "Ma'am, don't buy online".