Product review (5 stars): Rough start but the customer service was 10/10!
Fantastic customer service! The original unit sent to me was damaged in shipping...it looked like UPS drug it behind the truck on the way. I was willing to live with some of the scratches and dings as I was installing it under counter but the original unit did not get cool (no doubt the result of being dropped in front of my door from a helicopter) One email to Versonel customer service with some photos and I had a new unit shipped to me in a couple days. Only recommendation is to get a cheap freezer/refrigerator temp gauge from a hardware store to put inside just as a double check to the digital gauge on the front of the unit, this thing will get COLD but has a great level of adjustment so you'll be able to keep your brew at just the right amount of chill. DO READ and FOLLOW the instructions on cleaning the lines/hardware before hooking it up to a keg...this will prevent any odd smells or "rubbery" tastes on first use. If printed instructions aren't your gig, there are plenty of instructional videos on the Versonel website and youtube. Definitely recommend!