Product review (5 stars): Great when it worked... hair pulling when it didn't... awesome customer service.
This product lasted us about two years, one year over its warranty, when it started thinking on it's own! Prior to that, it worked VERY well. It was powerful and had a lot of nice features like remote control and automatic sensors, etc. I never used anything more then Max Power! But, it started to think on it's own and caused many smokey nights and hair pulling as I constantly had to use the remote control to turn it off and back on again because the controller board decided to either shut it off or turn on the lights and then shut it off.

Why did I give this thing 5 stars? Because of the customer support. I emailed them and they were responsive and were able to help me try a few things then sent me, free of charge, a new controller board which fixed the problem instantly. The YouTube videos showed clearly how to replace it and the only issue with that was all the grease!