Product review (2 stars): Two models died over 2 years - find something else
I've had two of these units for my shop over the past two years. The second unit seems to have had the same issue as the first. It works fine for about 3-6 months, and then the ice starts to get smaller until it no longer makes ice any longer. The first one was diagnosed as having a refrigerant leak. It was under warranty (Square Trade) and they sent me a check to replace it. The second one, now about 6 months old, is having the same issue. I need an ice maker, but I can't imagine getting a New Air again. Although I use it at my business, we only make about 4 pounds or so a week, so it's not working many hours.

A couple of other comments:
- The container in which the water is frozen into ice is very, very hard to clean, and there is no simple way to remove a top or the like to get access.
- Ice cubes of the largest size are not that large, perhaps 3/4"x1" or so. Probably the standard for getting cubes so quickly, but still rather small.
- It is fairly quiet (especially when it's not working :-).