Product review (1 stars): Check out RDLMV's review - he's correct - bad machine
This machine worked great for two years then the problems started.  Pieces of rubber got torn away and washed into the outer shell and then into the pump where they broke a fin off the water pump.  I bought a pump for less than $50 and installed it myself saving several hundred dollars.  The problem, however, was the rubber being torn away from seals between the inner and outer drums and it was just a matter of time before the pump jam repeated itself.  RDLMV's review helped me get the pump replaced quickly ... I just wish I had taken his advice about the sharp edges.  Blood everywhere.  The new machines have a filter between the drums and the water pump which is an admission that it should have been there on all previous models.  This machine is an embarrassment for a company noted for quality products.  I'l replace mine with another brand.