Product review (1 stars): It worked like a dream for almost 3 months then the nightmares ...
When this was installed in our new kitchen I would have given it 5 stars! It is a thing of beauty. It worked like a dream for almost 3 months then the nightmares began. The burners on the stove top are great, but the oven just won't light. The igniters spark like crazy but no fire. Customer service is horrible. They promise but never return calls, you will be on hold for ever. They don't have their own service team and it is impossible to find a repair team on your own that will service this brand. It took 8 weeks before a technician finally came out then another 2 weeks to get the part from Bertazzoni even tho they "over-nighted it". The oven worked for exactly 2 weeks and then the same part went out again. This time they were willing to send the part directly to the service person and it only took 10 days. The oven worked exactly twice and went out again. Customer service has determined that we are obviously idiots and must be turning the knob incorrectly, so they are sending the repair guy out for the 4th time and he can call them and intelligently diagnose the true issue. I cook for a family of 8. I'm pretty sure I know how to operate a gas stove. We looked up reviews for this unit and there are hundreds of others with this same problem. Nice to look at but you don't want to own one. 60% of the reviews were 1 or 2 stars. Only 23% were 5 stars and they were always people who had just gotten the unit and hadn't used it yet. At this point I want someone to haul this thing off so I can buy a new range and break clean!!! Anyone on here that is thinking about buying this unit, come to Texas and you can HAVE the one we bought in January.