Product review (5 stars): The installation is relatively simple although the included instructions could be improved by using better pictures. A little ba
February 5, 2015: I just replaced the broken upper rack parts of my Kitchen Aid dishwasher with this kit (purchased from another website before it was available from Amazon). This new rack roller design uses steel components and appears to be a more robust design. The installation is relatively simple although the included instructions could be improved by using better pictures.

A little background: My dishwasher had stopped working altogether.  A repairman determined I needed a new pump and noted that the upper rack was out of position. His repair estimate rivaled the cost of buying a new machine (which is what I decided to do). So after spending $60 for the service call, I was looking things over and saw why the rack was out of position. A roller on the rack was out of it's track. Upon removing the rack and looking closer, I saw how the rollers are attached and observed that some small plastic roller support pieces were broken off and missing.  Some easy Google research found this to be a common problem. Since I had planned to buy a new machine anyway, I figured it wouldn't hurt to start taking things apart. Minor disassembly led me straight to the reason my dishwasher had stopped functioning. Broken pieces of the roller supports had found their way into the food chopper mechanism and caused the blade to jam. I removed the broken pieces, reassembled the parts  and the machine ran like new! This $33 repair kit fixed the rack positioning problem and ultimately saved me the several hundred $dollars I would have spent on a new dishwasher. While shopping for this kit, I noticed that some websites still sell the original design (all plastic) rack parts which are prone to failing in the same manner I (and many others) experienced. This kit uses steel components that should be more durable and is actually cheaper than the all plastic design at some websites.

In retrospect: I suspect that the repairman knew what was causing the problem all along and simply didn't want to be bothered with an inexpensive repair. I have to wonder how many perfectly good dishwashers have been replaced due to tiny pieces of plastic broken. As I stated, I have just completed the repair. I will provide an update on the longevity of this repair kit after some time has passed but I am expecting positive results.