Product review (1 stars): Do not buy bertazzoni WORST warranty replacement
Bertazzoni is probably the worst company when it comes down to customer service and fixing their product
I bought a brand new range and there was a factory defect.  The gas pipes inside were cracked.  It took bertazzoni over 1 month for them to fix it for me.  They constantly tell me the part is out of stock, they must ship it from Italy, etc etc.  Getting them to fix anything is like pulling teeth.  I ended up calling them over 15 times to get updates.  They don't give a hoot about their customers.  why not just send me a new one and take this back and fix it.  They were reluctant to do this, keep in mind this was brand new,  I would have returned it but my kitchen is custom and i had no choice and it was the last one in stock.  They kept telling, oh your part is on its way, blah blah.  total BS.  If your range ever breaks, good luck dealing with them.  I will never ever buy anything from this company again, better to stick with Viking or thermador.