Product review (4 stars): Better than original
This kit is a much better alternative to the original part. It was easy to install and I did it with the provided instructions in about 20 minutes open to close. There are some reviews on this product that mention a YouTube video to use because of the poor instructions. I feel the instructions were written more for a professional serviceman to install rather than for the average homeowner. However, they were adequate and honestly there is just not that many parts to figure out. I have struggled more with Lego instructions than these. I initially thought this product should get 3 stars because the didn't address the real problem of the initial design. The axle on the rollers should be made of metal, I don't know that it was necessary to make the whole armature metal. After closer inspection, I was pleasantly surprised to see that they have made it so that the axle/roller part can be replaced with just a single screw. I don't know that the part is available by itself or if you would still need to buy the whole kit again. For this reason, I am going to add a star to my review for the product. I am going to give the Whirlpool/Kitchenaid/Maytag engineers 2 stars for making such a poor mechanism to start with.
My biggest frustration with this product is probably the same one that most people that are searching for this kit have. Why do I need to buy this item at all. I should have been able to call Sears and tell them what was wrong, then they say "Sorry sir, that was a poor decision to put a part like that on one of our dishwashers. I will be happy to send a replacement to you at no charge." What I did hear when I called is "Sorry sir, you seem frustrated. I can give you a 10% discount but, it will still be cheaper on Amazon."