Product review (5 stars): They made it right!
Like many other people who bought this unit, I was very disappointed when our cooler came and the door was dented.  Since the dents went OUT, it was clearly an issue with the way the door was put together.  Complicating the issue, I was home by myself when it arrived, so the only way I could get it the unit out of the box was to take the box apart.  NewAir couldn't have been better about it.  I emailed them a photo of the damage, and they shipped me out a new, perfect one so I could use the box to send back the first one.  We've had it for almost exactly a year and we LOVE it.  It's let us clear a ton of beverages out of our too-small-for-us kitchen fridge, and keeps everything perfectly cold.  We haven't found that it's especially noisy, and it looks very cool in our porch.  Once you get a good one, it's a great product!