Product review (1 stars): Not so TRUE range hood
The packaging is a joke, it was 6 flat pieces of cardboard taped together to make a box. I picked it up at a FedEx location and it was already falling apart. Opened up the packaging and the product was damaged in multiple areas but not enough to go through the return/exchange process, but was still upsetting. The product is made of high quality stainless steel. I'd call description of this product false advertising, the interior sticker of the product clearly states maximum air moved by this unit to be 1000 CFM, not the advertised 1800 CFM. The unit came with 2 IR heat lamps, however the advertised LED lighting is also false, they are 3 G9 based halogen bulbs, which is another disappointment. The unit does a decent job venting as a 1000 CFM hood. Baffles are stainless like in the restaurant kitchen hoods. The control panel is touch sensitive which controls the lighting, fan speed, kitchen timer, and timed shut off of the fan. The panel displays a clock with is comical to see when you set it, an hour later it goes 5 hours forward, this did not effect the kitchen timer however, that beeps for a minute after going off. On the right side of the unit are two manual switches that operate the heat lamps, which work good if you have a shelf on the back-splash of the range like in a professional kitchen, keeping pans and dishes warm. The heat-lamp switch placement seems like it was an after-though and should have been integrated into the touch panel.

I emailed and messaged (through Amazon site) the company multiple times with out a reply. I called in to speak to a rep (the Amazon "guy") who knew nothing about the product and he said he would provide me with a manual that came with the product. No reply thereafter, and got no information. I should have gone with my gut and got another highly reviewed and rated product instead of taking a chance on a product with no reviews and no customer service by Web Direct Brands. Fail. I should have returned the product when it was returnable due to product damage and  the false information in the description. I still own the product, and it works for what its worth (not much and definitely not at this price), since we were in a rush to get a working kitchen. I feel like we have compromised our quality and standards by owning this product.

I do not recommend this product, it is not as advertised, company has no customer service and knowledge of this product. Caveat emptor.