Product review (4 stars): good product poor experience
My order arrived with the wrong instructions and missing parts. Luckily they have the instructions on their website for download, but as far as the missing parts I called and explained the situation and the person said they would ship out the missing parts right away. I waiting 10 days and the parts never showed up so I called again. They said the parts were shipping out that day, so either my initial request was never placed OR they are ridiculously slow to fix their mistakes. Either way I was not impressed and I had to ask them to expedite the shipping since I had already been waiting 10 days and I wanted everything hooked up by Christmas. Little advice Beverage Factory when you ship out a screwed up order when the customer calls you should do whatever it takes to to fix the issue as quickly as possible. As far as the actual product it is good and I am very glad I ordered the kit with the drip trays.