Product review (1 stars): Broke in less than 4 months
I bought this item in October 2009. It makes very little ice at a time, and the ice tasted horrible for the first month, but at least it worked. It IS very heavy, and would NOT be portable.

I contacted customer service about the taste of the ice and they were very helpful, but I found running the machine for that month got rid of the problem.

In February the ice "pusher" broke off. It's held in place with a tiny plastic arm that I'm surprised didn't break sooner. Without it the bucket which holds the water to be frozen gets stuck after 2-3 loads of ice drop. I emailed them to ask if the part is available, and they said no. No repair has helped.

Today (March 14th) the Start button has stopped working. The machine is now nothing more than an expensive, heavy, door-stopper.

For the price I paid I expected at least 2-3 years of use out of it! I am beyond disappointed.