Product review (3 stars): I was told that I could not get a replacement part but they'd be happy to help me select a new model
We just threw this ice maker in the trash bin. After it stopped working after 2-1/2 years, I took the whole machine apart, looking for loose or broken connections and thoroughly vacuumed the fan. It wasn't until I was cleaning the inside water tray out that I noticed a crack in the side of the tray where the little gear is. Upon calling NewAir, I was told that I could not get a replacement part but they'd be happy to help me select a new model. I politely declined, stating that for paying over $200, I would have thought it might last longer than 2-1/2 years. Have now ordered a highly-rated Igloo ice maker from Wal-Mart for $113. Lesson learned.