Product review (5 stars): Love This Machine
I purchased this in June 2017 and I absolutely love it.  We have a lot of large parties at our house and this little machine has kept up with all our needs.  I do not use it on a daily bases so I am not sure how it would hold up to that kind of use.  I was hesitant to purchase this at first due to other reviews but I am glad I went with my gut instinct.  If you do go ahead with this machine be sure to let it sit for at least a few hours before turning it on.  This will let the coolant settle and will produce better ice with less problems in the beginning.  I let mine sit for 24 hours before using it.  Also, I always press and hold the on button for at least 15 seconds before starting my ice making.  In my opinion, this creates the thickest and best ice.  I have tried it by just pressing the on button and letting the machine do it's thing.  This way also makes good ice but not as thick.  I have even run this machine for two days straight to make ice to use in our coolers for the parties, it works but I have a hard time keeping the ice frozen due to not having a spare freezer or room in mine.  I would say the specs are right on and produces around 28 lbs of ice per day.  I have tried a few different things to get more ice out of it in a day but with no prevail.  I use tap water to make the ice and clean it with white vinegar and water when I know I won't use it for a while.  It makes perfectly clear ice for me. I only had a problem with fog with first few batches when I first got the machine and that's because I didn't clean it properly when I first opened it up.  The drain is on the back end of the machine and it allows all the water from the bottom ice storage to drain.  After contacting customer service (whom are extremely helpful and will even call you back if they don't know the answer) explained the machine has to be at least plugged in to drain the top water storage.  The Luma Comfort works perfect for my needs and I am sure you will be very happy with your purchase if you choose this ice machine.