Product review (1 stars): They work great when they work
We only used this ice maker 6 or 7 times over a 6 month time frame and it has stopped working.  The unit supposedly has a 12 month manufacturer's warranty.  I contacted Igloo regarding the warranty and they said that I had to contact the retailer regarding the warranty.  I contacted Amazon as well as the retailer US Horizone.  All Amazon did was refer me to US Horizone and after 4 attempts to contact them, I have received no response. I even purchased a 4 year extended warranty but that doesn't apply during the manufacturer's warranty period.  Basically I'm out of luck.  This is the second one of these units I have purchased.  The first one lasted about a year and a half and that's why I purchased a 4 year extended warranty on the 2nd one.  They work great when they work, but they don't last and customer service is a joke.