Product review (1 stars): It broke, and now I have to pay $40 to ship it back.
We enjoyed this ice maker for about 7 months before it completely stopped working. Well okay, "completely" isn't quite the right word. The metal rod that cools the water to freeze the ice stopped working along about 90% of the rod, so the machine makes ONE ice cube at a time. I contacted the seller to find out how to fix the product, and the customer service rep suggested I send it in for a warranty replacement (once they receive the item, they'll send me a replacement). However, due to the size and weight of the machine, shipping this product will cost me about $40. When I asked customer service to please send me a shipping label, they informed me that they do not pay for shipping for warranty exchanges and suggested I try USPS which tends to be cheaper (it isn't). I paid nearly $200 for this ice machine, and now DBROTH expects me to shell out another $40 to send my machine off with no guarantee I'll receive another one (and even if I do, who says it won't break like the first one?).