Product review (1 stars): Unreliable
We have a Miele Novotronic washer that came with our house. It was installed in 2003; we moved into the house in 2009. The washer caused problems from the beginning. It reeked of mildew/mold. The gasket tore, and I purchased a replacement part (for $150) and tried to get the Miele repair person out to install it, but the earliest they could schedule the call was more than a week later. I had a newborn and desperately needed to do laundry, so in the meantime, I superglued the gasket together. That fixed the problem temporarily, so I cancelled the repair call (it would have cost $200 just for the repair person to SHOW UP). The gasket tore again a little while later; I superglued it again. Then the hose got clogged, and again, the Miele repair guy couldn't show up for more than a week. I begged them to come sooner; they told me I could call any appliance repair place to fix the hose (the gasket would require a Miele tech). So I called an appliance repair store, and they refused to even touch the machine--said Mieles could only be serviced by licensed Miele technicians. I'm expecting my second child any day now and cannot wait 10 days for the machine to be fixed, so I gave up and bought a new washer/dryer--a Samsung. I can't believe how expensive Mieles are and yet how unreliable and how awful the customer service is.