Product review (1 stars): Built to break, and get more $$ from you via technicians
After only <3 years of working moderately well, the lid lock no longer engages. There are rumors of diagnostic modes for this model, and while I am fairly certain I know the issue, I was searching for a way to verify before buying unnecessary parts. Other companys often provide instructions on how to use the diagnostic mode, and to interpret the diagnostic codes. Not only does Whirlpool not provide either, but they do not even provide a technical manual that I can find, to buy. When contacted, they refuse to acknowledge or deny the existence of the diagnostic mode, and tell me to pay for a technician to come out. To diagnose what is a simple diagnosis to make by even a lay-person, if given the tools the company hordes. Fairly confident that this is the last Whirlpool product I'll be buying for a long time. Such shameless anti-customer support in order to force costly repair-calls, is not something I want to support. I bought a GE unit around the same time as this unit, for a different rental unit, and they have had no problems, same efficiency, and the product comes with self-help information.