Product review (1 stars): Poor Customer Service from GE
I purchased an expensive GE Profile French Door Refrigerator on 4/24/10.  It was delivered on 4/26/10.  First, I plugged the unit in and it failed to cool.  I went through all the troubleshooting tips in the manual without any luck.  After dialing 5 different phone numbers, I was able to speak to a GE representative.  The representative walked me through the process of turning the unit on.  I asked them why this information was not in the user manual...they didn't know.  Immediately after the unit started to cool, I heard very noticeable noise coming from it.  I called the GE service number, and they sent out their repair person.  The repair person told my wife that there was nothing wrong with the unit.  I knew better, so I made them come out again and stayed home from work to be there.  The repairman agreed that there was something wrong.  He opened up the back of the unit and said he fixed it.  The unit is still not fixed properly.  I talked to GE Customer Service Representatives (Tee - Employee # 682851 & Lanee - Employee # 644793), and I told them that my GE refrigerator was a lemon.  I asked them to replace it.  They said that GE will not replace a refrigerator unless it is completely broken.  I do not believe that GE cares about customer satisfaction.  I will continue to fight this battle with GE.  I recommend against buying GE appliances.  They will not stand behind their product.