Product review (1 stars): Faulty Product... Repairman Agreed!
I absolutely loved this range, right up until the glass-top cracked and busted. We laid (never had anything ever been dropped on this brand new cook top) a hot pan that was no longer being used onto the back left burner that wasn't turned on, nor had it been used that evening. After we had already eaten dinner, and had been out of the kitchen, we heard a loud burst. We came into the kitchen to see that the glass top on this range had busted, apparently from the heat. After speaking with Samsung, they referred me to their appliance repair company. When I spoke with them, the repairman told me that Samsung has this problem a lot because they are "attaching the glass tops too tightly" which is causing them to crack and break. Okay, so how do we fix it? Well, after sending in photos to Samsung, they rejected my claim because they said it was our fault for the damage... Nobody was even in the kitchen! How could this possibly be my fault? I spoke to their Terrible Customer Service department many times, and was redirected to "call back" when their "Executive Customer Relations" department was open. All I want is to be able to cook for my family, and all Samsung can seem to do is give me the run-around, and not take responsibility for their faulty product. So now, they have officially rejected my claim. This is NOT good or ethical business practice on Samsung's part! Severely disappointing.