Product review (1 stars): opened the freezer and it looked like the polar icecap
Developed a problem with the freezer approx. 6 weeks after purchase. opened the freezer and it looked like the polar icecap. This problem seems to occur every 4-6 weeks and I have had a repair tech here 4 times. They guess each time because they are unsure of the problem. They changed the harness 1st time. A sensor the 2nd time. The tech was told by Samsung to change the inside freezer door the 3rd. time. Stated that the door was not permitting the outside door to close properly. Not true because by this time I checked the closure of the door  every time it was opened and closed.. The 4th Tech said it may be the motherboard. I then demanded a new fridge from Samsung. They refused at first but I was persistent. I just received the authorization for a new fridge.