Product review (3 stars): Unprofessional customer service
I chose this rating due to the pump damage identified upon arrival; one side of the new washer pump arrived with the plastic side clips / guides broken at my address. The damage may possibly have been from the carrier, but considering the drain pump was packaged in a plastic bag with no bubble wrap or impact stuffing. The clear sealed package bag identified the damage on the new water pump. Before I continue with my product review, please allow me to clearly state the item being addressed is the correct part for my Kenmore washer. But, I did not know if the broken side clips / guides would be a factor in any specific mounting location of my washer. I replied to the vendor more than four times over a three week period, and have yet to received any response regarding the possible replacement of the new damaged water pump part. After I researched the product mounting / replacement location on my washer, I decided to use the new damaged part and concluded that the broken side clips / guides would not impact the overall functionality of the pump on my washer. Further more, the customer service site did not look favorable at this point and has yet to reply to any of my previous customer service request!  One sincere and lost customer!