Product review (3 stars): Happy, but disappointed
We were really excited about getting this unit given the 49lbs per day capacity and direct water line connection, which is what we need during the summer at the lake and because I love ice so much. However, when we plugged in the unit on 5/31, and after to ran the 2 cleaning cycles as instructed, the unit was having issues with generating ice given the water tray and internal ice shovel was being blocked by the metal freezing bar and water hose at the top. This of course prevented the unit from running a full cycle, thus moving the tray/shovel back into its starting position illuminating the 'error' signal and never producing any ice. So recognizing the blockage, I tried to maneuver the bar and hose back and out of the way (with difficulty) so that it would not disrupt the cycle, and this seems to have worked, somewhat (the tray is slanted and is making slanted ice) so we will see how it goes over the next few days. This is why I gave it 3 stars now on 6/2. We will give it another few days to make sure it is still working before we increase the rating.