Product review (5 stars): LG's 10 YR Direct Drive Warranty IS Fraud!  If this is your problem, you can fix this!
I won't buy another LG washer.  I called LG for my 6 yr. old front load washer that stopped spinning and made a grinding noise.  LG said I would have to pay $200 for an LG technician to come and look at it and repair it.  I said, OK.  Then they said they had no authorized repair technician that could come to my area.  I live in southern middle Tennessee.  This is ridiculous.  I found a video on youtube showing how to check and fix this part.  I bought a new whirlpool duet and had the delivery men leave it in my garage.  After 4 screws and removing the bolt, sure enough, the teeth were stripped.  I ordered a new rotor and will give this LG washer to my son.  I consider LG's 10 yr warranty on the direct drive to be fraud!