Product review (2 stars): Who do I speak with regarding a possible defective filter?
I don't know who to contact regarding this product. I have had my GE fridge for 5 years and I have been using this filter for the time in which I have had the fridge. I use the fridge dispenser only for ice as I have a 5 gallon water cooler machine. I purchased the filter back in May and installed it at the beginning of June, shortly after I noticed bits of grey color in the ice, I thought nothing of it but this past weekend globs of grey, powder like substance started appearing in the ice, when I tested the water dispenser it too had the grey in the water. When I took out the ice container, there was so much grey, wet powder in the bottom I threw out the ice and shut down the ice maker. I got an appliance repairman to inspect the fridge and immediately his questions were all about the filter, he suggested there may be a leak internally in the new filter, he has seen it happen before. Please, where do I start with this and who do I talk to?