Product review (1 stars): LG - Horrible Customer Service, and NO ability to get repairs done!  BEWARE
I feel compelled to review this machine, which I have had for 5 years.  Honestly, the poor rating is as much a review of LG as it is the machine.  The first one we ordered leaked out of the door within two days of owning it.  We bought it from Best Buy, and they were very good about replacing it for us quickly, as we were going out of town.  So, the second set arrived and in general it has worked fine, although I HATE the front loader in general, as there is definitely a smell.  I thing that is the way all front-loaders work, so I have dealt with it and the mold I find in the cup where you put the detergent by cleaning it all frequently.  Now, however, it doesn't spin and what I have learned is that NO ONE repairs these machines.  We live in a pretty urban area and there are two people that can repair it.  Also, the repair shop that LG referred me to is in dispute with them over warranty claims, so I found out today that my part cannot be ordered until their dispute is resolved.  This is partly the appliance shop, but I went to them based on the recommendation by LG, and LG was absolutely horrible to deal with and did not care that my washer has been broken for 10 days, and it seems that it will be at minimum another week, perhaps two before it will be repaired.  They would not escalate my issue, would not offer to refund the fee the repair shop has already charged me, and would do nothing to resolve the issue.  I could barely understand the rep as well, and during the course of the conversation I caught her lying to me at least two times.

LG is deceptive, horrible customer service, and no ability to repair it if you have an issue - for these reasons this is the LAST LG appliance I will own.