Product review (2 stars): DO NOT BUY this product, faulty with poor customer service
I purchased this unit to take over for my fridge unit.  It worked well enough for about 4-5 months making lots of ice, you do need to empty the hopper inside as ice is made.  The big issue is the ice has now become microscopic and falls through the hopper into the water reservoir so basically no longer makes ice.  There is minimal troubleshooting in the manga, and nothing at all on their website. I called the manufacturer, it took 4 days and multiple phone calls to actually get a live answer.  They went through what I already had done re-set start over but would not stay on line while I did this and asked me to call them back with results (they had to get on to another call).  Very rude on phone etiquette. I was placed on music hold for 20 minutes while they looked up my warranty.  Never an offer made to call me back.  They have limited phone hours (based in Texas) so 6AM to 2PM Pacific so not really convenient help.  Would never buy from this company Edgestar Products again .