Product review (1 stars): Samsung needs to stick to phones
I hate this fridge!  The ice maker jams up I have to get an ice pick out daily and break up the ice jammed coming out of the tray.  I will say I like the "look".  However any touch leaves horrible finger prints, if you have kids, and are a clean freak buy stock in stainless cleaner!
Samsung customer service is horrible, you get people that barely speak English.  The representatives I have spoken with always get what I am saying wrong.  When you call you have to have your model number and serial number.  I make my son call me with the info (since I am at WORK).  Make it through 7 minutes of interrogation  to find out we can not go further because I have to run some "problem solving" first.  So I made the rep go through these "tests" so I can perform when I got home... I need to make sure the ice tray is being taken out properly... since when is taking out the ice tray rocket science?
I asked why did you not first ask if I was where I could do trouble shoot?  It could have saved 7 minutes of my valuable time.
Horrible!