Product review (1 stars): KitchenAid does not stand behind their products.
BEWARE:  KitchenAid/Whirlpool/Kenmore does not stand behind their products.

Short Version:

I have an expensive counter depth KitchenAid refrigerator that is 2.5 years old (still paying for it) that I have to replace because it has been diagnosed as non-repairable.  I spent much effort jumping through hoops for KitchenAid/Whirlpool Customer Support, only to be told that I should have got an extended warranty.

Long Version:

Problem: NON-REPAIRABLE Refrigerator - Broken wire in cabinet.
Product: KitchenAid 25 cu.ft. refrigerator (Model #:KSCS25FVMK01)
Age of Appliance: 2.5 years old (still paying for it)

It started out as an intermittent problem with the ice/water dispenser going out.  It quickly escalated to the ice/water dispenser, ice maker, and defrost heater completely going out.  It took almost a month, 3 service technician and 3 computer boards to diagnose the problem.  A broken neutral wire in the cabinet that cannot be fixed.  I called KitchenAid to let them know that an non-repairable 2.5 year old refrigerator is unacceptable.  KitchenAid/Whirlpool customer support would not even listen to my problem until I had a Authorized KitchenAid Repair company look at the refrigerator.  I purchased all my KitchenAid and Kenmore appliances from Sears so I have been going through Sears Home Services (A&E Factory Services) for repair service.  I was told by KitchenAid Customer Support that Sears Home Services (A&E Factory Services) are not KitchenAid Authorized???  4 phone calls and a few hours later I could not convince KitchenAid custom support otherwise so I gave up and had Kitchen Customer Support schedule a service repair for me.  I take yet another half day off of work and who shows up to verify that my non-repairable refrigerator is truly non-repairable but A&E Factory Services (same company as the previous service calls).  Conclusion, Yes it is non-repairable.  I called KitchenAid Customer Support the next day to verify they had all the information they needed to review the case.  They said it would be reviewed in 5 business days.  I called them 5 days later to find out that the case still did not get reviewed.  I called back 5 days later to find out the case was never up for review but I was assured it would be reviewed in the next 24 hours.  I called back in 2 days to find out that they did not have the technical data they needed.  Here is where I am a little confused because I was speaking with Barbara who said it was rejected by the review committee because of lack of technical data.  I was then passed off to the supervisor, Debbie (ID #3277) who told me that there was nothing they could do about it. I should have purchased the extended warranty.

I never dreamed that I would be replacing my refrigerator before I finished paying for it.  Thanks for the "KitchenAid/Whirlpool Customer Experience"!