Product review (1 stars): MANUFACTURER WARRANT IS A JOKE WHEN  YOU HAVE TO PAY $40 IN SHIPPING CHARGES
I liked the machine and mine worked for 11 months before breaking.  First time you call Curtis they have you do a factory reset, second time they instruct you how to return unit to their repair center - they use Lotus International Company in Canton Michigan.  They said they would charge my credit card $7 so I thought that was it -thought they would email me a prepaid UPS form or something.  Nope, turns out the $7 is to cover their expense to ship the unit back to you - I had to cover the shipping it to them.  Well, just look up how much it cost to ship a 20 lbs box to Michigan from Texas - I could pretty much buy another unit.  It was going to cost me $30, plus the $7 I already paid them.  I bought the square trade warranty from Sam's Club so I am now just going to wait a month and see if I can file the claim with them - I think they will cover shipping.

Update.  Square Trade was great and paid shipping the item to them.  I went and bought another one from Sam's.  It lasted 4 months but Sam's was great and allowed me to change it out.  I thought maybe it was out water so I started to fill it only with bottled water - the third ice maker lasted 3 months and again Sam's allowed me to change it out.  I am now on my 4th ice machine in 2 years.  Not sure if Sam's will let me exchange it when this one goes out but when my luck runs out I will NEVER but another on of these and I am really upset that iGloo allowed their name to be used on such an awful product I probably not buy anything from them either.

It is the combination of a crappy product and a horrible customer service.  WHY SHOULD I BE OUT $40 TO REPAIR AN ITEM THAT BREAKS WHILE UNDER WARRANTY - BAD BAD BUSINESS IGLOO