Product review (1 stars): Do not buy this stove. It is worthless and a money pit of repairs.
This my first ever complaint written about any product. I am writing it because Samsung should be ashamed to sell this range to anyone. I bought this range in January 2014. With tax and delivery, it cost me over $2,000. I should just give the money the homeless shelter and keep my old-20-year old range. This is an alluring kitchen piece. It looks great and seems to be innovative. It is actually a total piece of crap. The glass to is so thin. I tapped it on the side sliding a pot during Thanksgiving dinner and it cracked all the way across the rear corner. The glass is supposed to be warrantied for 5 years. But when the appliance repair company came over, the repair man pointed out that the break is supposed to be in the center of the glass but not the corner in order for the warranty to kick in. Which is rare, the repairman told me, when the glass cracks, it is mostly at the corner. He told me the glass was way too thin and ceramic is much better. The glass simply looks better. The replacement part and service estimation was close to $700. The service man admitted to me that this stove is a money pit. A ploy from Samsung to sell over-priced parts. Note that my old GE stove, with a ceramic top, banged around for 20 years never even suffered a dent. Obviously, I did not get the replacement glass top. I can buy a new and better stove for that price.
2 weeks ago, the entire computer screen at the front went blank, meaning the oven part of the range, except for the stove top, is now completely useless. The entire display area is blank. The appliance service company is quoting me prices over $600 for part and service. The high cost mainly derived by the "expensive parts". They told me that the whole idea of having a computerize system on flimsy equipment going to high heat is a bad idea in the first place. This range is now useless after almost 3 years. I hope this post will be read by even 1 customer before they purchase this worthless piece of crap. DO NOT BUY THIS RANGE. DO NOT BE TEMPTED BY THE LOOK AND FEATURES. It is simply a money pit of parts going to Samsung in the future. It will work great for 1 or 2 years and then you are done. I hope this post will help you with your decision.