Product review (1 stars): KitchenAid Ovens Shipped with Known Defect for Years - Search Web for Complaints!
ZERO STARS. I don't know how this can actually happen in the U.S., the most litigious country for nonsensical lawsuits, yet KitchenAid has somehow managed to not have a class action lawsuit filed (that I know of) against them for marketing & selling ovens for years that have a known, documented, non-fixed, built-in flaw that stops if not destroys the oven. It's as easy as Step 1, engage the self cleaning feature Done. Than's it. You've now hit the "self destruct" button on your oven. Your recourse: NONE. Perhaps not enough people have pooled together nor had the where-with-all to sue KitchenAid. My wife engaged the self-clean self-destruct feature of our "SUPERBA" oven for the very first time today. Now the oven is dead. I went online to discover hundreds of stories, cases, reports. KitchenAid, if called, will actually tell you to "not use that feature" and use "Easy Off" instead. Can you imagine if Ford or GM had a button on a car that read "Lock Trunk" but it instead ignited the car? And customer service retorted: "Don't use the trunk." Would there not be lawsuits, recourse, outcry, accountability? Please never ever buy another KitchenAid product again. While researching, I found that their dishwashers have loads of upset people wondering why there is no class action lawsuit on their behalf. BTW: KitchenAid has noted that the term "Heavy Duty" is simply a product name or model...it is not a description of the product's supposed "stronger" functionality...because...in fact, the product is not capable of heavy duty. The oven alone, when in self cleaning mode, gets so hot that it blows its own thermostat. Good thing the folks at KitchenAid don't work for Nasa! Of course, that would make them "rocket scientists" and that surely will never be the case. I pray we can get a class action suit off of the ground. How dare any company be allowed to continue to carry on this way.