Product review (5 stars): Mercedes of machines and customer service is unreal. 5 Stars.
I have owned a Fisher Paykel washing machine for 10 years.  We live in a moderately large family and use this machine almost every day.  Several girls, loads of outfits, leos, sports gear, track shoes. Multiple loads per day. Most days per year. As a special treat, we do the odd tough mudder. We live in what could be called an "abusive laundry home".

The machine is exceptional. Incredibly water efficient, quiet and fairly fast.  we bought it to replace a top-of-the-line Sears model,  which lasted just 18 months under exactly the same condition.

In ten years, I have replaced the motion controller once,  Around five years ago  I replaced the diverter valve.

FP machines are not the cheapest, you get what you pay for. Top of the line quality  that works day in, day  out and lasts.

The customer service is unreal. I recently needed a replacement motion controller. I was able to telephone the 800 number and  speak to a live representative in the middle of a  Saturday afternoon Eastern time.  I was speaking to Rebecca a service tech in New Zealand.  She knew the machine  precisely and organized for the correct part  to be shipped first thing Monday morning. It arrived 48 hours later,  shipped directly from their facility in Huntington Beach California. Unexpectedly good on an aging machine.

No layers of phone menus, poor english, techs who had no idea, escalation to level 3.... My blood pressure remained constant during the complete interaction. No stress and the Fedex man at the door, two business days later with the exact part. 30 mins later the machine was again doing great service.

 I plan to upgrade the machine later this year and will be definitely buying Fisher Paykel again.