Product review (5 stars): Outstanding Customer Service!
I want to start by saying that I can't speak to how well the kegerator performs.  I purchased it as a gift for a friend, and he has no complaints.

I came on here to talk about the customer service we received.  Originally, he received a damaged product, which looked like the shipping company had missed the palette, and dented the door, so that it could not seal.  I filed for a return authorization on amazon, and within an hour, I received a personal email response from a company representative offering a number of alternatives to resolve the problem.  We opted to exchange it for a replacement.  The representative immediately got the ball rolling on a replacement, and within a week, the freight company picked up the old one and dropped off a new one, which was in excellent condition.

It's always a bit unnerving to purchase larger items online, but this company deserves the best possible marks for their customer service and support.  Buy with confidence.