Product review (1 stars): Western Appliance and KitchenAid Very Poor Customer support
Amazon is great. Purchase products all the time from them. However my wife and I purchased a brand new KitchenAid refrigerator from Western Appliance in August 2008. From the moment we got it, we've had problems. First the inside light malfunctioned, then the digital readout. The repairman has been here 4 times to try to repair it and now that all the parts have been replaced still has no idea what's wrong with it. The ice machine quit working on the third service call, and we have no ice.
I have made numerous phone calls to Western Appliance, spoken to Leo, the salesperson, and the manager. They just tell me to call the Repairman.
This Saturday will be the fifth visit by another repairman from a different service. We get the runn around when we ask for a replacement from western Appliance, repair service center and KitchenAid. Even though we purchased an extended warranty. I even called KitchenAid myself and was told that even if we purchased the warranty, it does not cover lemons or replacements.
Their service is atrocious at best, and now that they have made a sale, we are virtually ignored or fobbed off. Worst of it is, the repair company under their contract has no idea what they're doing.
This is the worst service I've ever encountered from an appliance store or manufacture. DO NOT BUY ANY APPLIANCES FROM WESTERN APPLIANCE or KITCHENAID. You will regret it if it should ever malfunction.
It is now Novenber 2008 and I have NO LIGHTS, NO DIGITAL READOUT, AND NO ICE from my brand new KitchenAid refrigerator, and am waiting for a "second Opinion" from another repair co, while being ignored by Western Appliance.
I am so frustrated with all the waiting and phone calls I've had to make, not to mention all the work time I've lost waiting the 4 hours window for the repairmen to show up. I was on hold one hour with the mother company only to be told I had to get a second opinion from another repair co. How long does this have to go on before we can get a functioning refrigerator?
Western Appliance, South Bay Repair and KitchenAid should really look at their practices and know that they are losing many potential and future customers because I will tell any and all who will listen about the shoddy way they treat their customers.
I also intend to notify consumer agencies as well as the Better Business Bureau, because I've had enough of their stall tactics.