Product review (1 stars): 2 UNITS BOTH DEAD IN 14 MONTHS - 2017 - DO NOT BUY THIS PRODUCT!!!!
I purchased this product online 10/19/2016 - the product was $194.99 with my coupon I paid $155.99. A complete WASTE of money. I was really excited because I don't make unnecessary purchases often - this was a gift to myself to have ice available for my guests at parties and the holidays. The product arrived 5 business days later - I read the directions - set it up and started to make ice. Very exciting!

By the third week of ownership the unit died. It would not pump water and the fan was not working. I went back to Bed Bath and Beyond 11/18/2016 - they wouldn't provide a replacement in store but reordered a replacement from the company to ship directly to my home. Another 10 business days later I had a replacement. Past Thanksgiving Holiday... but in time for Christmas. I set it up - made ice - Very exciting. I had a few gathering over the summer which I used the ice maker but it was primarily for holidays. After use the product was drained and unplug until the next event. I did not have Thanksgiving this year but went to families so my next ice making event was this Christmas - set it up, turned it on - NO Ice - NO Fan - NO Pump!!

I Contacted Newair customer service after the holiday (Bed Bath and Beyond wouldn't touch it) - they sent me a trouble shooting video:
Please take a look at this troubleshooting video to see if you can determine what is causing the ice maker to malfunction:.

- I AM NOT A SMALL APPLIANCE MECHANIC - this video has the guts exposed on the appliance - I am NOT equipped to do that. I emailed back and explained that nicely and the next response?!? Warranty is expired you can buy replacement parts: (see email)

Since you are no longer under warranty for this ice maker, we can only recommend parts for you to purchase. We are sorry for the inconvenience, but these are the terms of the manufacturer warranty. If you are certain the problem is with the fan and/or pump, then you may purchase those parts by calling our customer service line
Regards,
Customer Care
New Air | Luma Comfort Inc. | Air & Water

BUY PARTS? - this item is poorly made - used a handful of times - 2 units BOTH DEAD in less than 14 MONTHS!!!
COMPLETE WASTE OF MONEY - the ice this made for my 4-5 parties cost me $31 per event + time getting the replacement + time now writing emails and reviews - SAVE YOURSELF THE SAME - DO NOT BUY THIS PRODUCT!!!!