Product review (3 stars): This is my second purchase.
I purchased this in May 2015. It was my second purchase of this exact item. The first one lasted a year before the tray that holds the water broke. Although I filter my water (Brita pitcher), there is still a significant amount of mineral residue. I don't know if that caused the 1st unit to break prematurely. The second unit has already begun to 'act up'. It runs & runs trying to fill the ice tray. It actually overflows. then, when you can get ice it is tiny. I have it set on the large option. I thought maybe the unit was not level, causing the fill problem. I worked with it, thought it was fixed but it only worked correctly part of that day. So I did what all good folks do, I banged it around - hoping for a miracle - and in the meantime purchased a Mr. Freeze. It is on its way. Now - of course - the NewAir is working.