Product review (4 stars): Great product and responsive customer service.
I've had the unit for almost two years now.  The hood works is excellen at sucking out all of the cooking smells.  However, the clear cover on the control panel melted and they had to send a replacement. Also the led lights started flicking within a few months.  They sent a replacement.  Now 20 months later, the replacement set is flickering. I contacted customer service since I feel I'm within my rights to have a new set sent, since both sets of leds, original and replacement, have failed.  They are not covered under the warranty, it's there in black and white on their website.

UPDATE:  I did get a phone call from the company and they did send a courtesy set of replacement lights.