Product review (2 stars): Poor Quality Components
I have owned two of these Rival RC165's. The first lasted over 2 years, cooking rice at least twice a week. The rice came out fine, although it was quite often browned on the bottom. I usually gave it a stir just after the button popped, to minimize the scorching.

The reason this device only gets 2 stars is that the heating element died suddenly one day. I purchased a replacement because it made the right amount of rice, and it was generally good. Just last week, the heating element on this one went too. It only lasted 6 months.

To note: we never got the base wet or immersed in water. Rice batches varied from a single serving of white shortgrain to family-sized wild brown rice dinners. Brown rice almost never worked out. We used the steamer basket, but found it was faster to just steam veggies on the stove top. Next time I get a rice cooker, it will NOT be this one.