Product review (5 stars): Great Company Experience!
So I bought this September 2014, it has been sitting in my garage as our kitchen remodel has stretched out beyond both my and wife's expectations.  We began installing and noticed the mounting brackets were missing.  Called the number listed on the company website and a live person picks up the phone! No transfer out of the country or call center in Mongolia, live person perfect english.  After a short phone call with Jacob(I think that was his name) parts were sent out and I received 3 business days later, free of charge.  They sent out the entire mounting hardware just in case.  This is after I purchased 2 years ago, regardless of the product the company has a thumbs up in my book.

On to the hood.  Been installed for 4 days, all the lights work great, low fan setting is very quiet and highest setting has increased noise but about on par with the builder grade "low" from before.  So far, very pleased.  It looks great, no scratches or dents on ours.  We mounted where before was bar cabinets and a built in hood.  So if you have this situation, know that you will need to build a box above the drywall or, as I did, rig up an attachment to floorboards above.  I would not trust drywall anchors with this thing.  Overall very pleased and looks and works like models that cost twice as much.

UPDATE:. It has been installed for a full year and still works and looks great. Only thing I have noticed is that one of the LED lights is a little touchy and sometimes when I turn on the lights I have to tap it a little to get it to turn on but then it stays on.  I get compliments all the time and have noticed it does suck up air at a pretty darn good rate.