Product review (1 stars): Electrolux EW27EW55GS electric wall oven
This oven is just bad, and horrible customer support makes the experience of owning it even worse. It was the most expensive appliance I purchased when I redid my kitchen two years ago. Most expensive by a fair penny. I expected to enjoy its high end features, despite not using the oven more than a few times per month.

After the 3rd time I used the meat probe (just over a year after buying the oven), the plastic insulation split where it attaches to the probe, completely exposing the wires inside. As an electrical engineer, I have always taken care not to flex wires in ways that strain them, and this probe was no exception. It was just poorly made with no strain relief, and I suspect that material and dimensions are under-designed for their function. After a painfully long process of reaching the right person and explaining that a premium brand like Electrolux can't possibly expect a probe to fail after 3 uses, the representative finally agreed to provide a replacement rather than charging me the ridiculous amount that I have since blocked from my memory. However, they would not just ship me the probe. They insisted on having a service technician come out to inspect the broken probe and give me a replacement. I offered to send them the defective probe for them to inspect before sending the replacement, but they declined. Hence, I was forced to miss a morning of work and Electrolux was forced to pay a third party service provider to visit my home. Poor economics on both sides of the equation.

Then, yesterday, I was cleaning the oven. It's now a bit over 2 years old, and I was running the self-clean for the 2nd time ever. About 1.5 hours into the cycle, I heard a big bang. The middle pane of glass in the oven door had shattered. When I called Electrolux, the representative explained that the glass exploded because the temperature got too hot for the glass. I explained that, since Electrolux designed the self-cleaning process (and doesn't enable users to set self-clean temperatures) and since Electrolux specifies the glass used in the oven door, the problem she described sounds like a design flaw on the part of Electrolux. The outcome of a lengthy call (with a little discussion interspersed with longer times on hold), Electrolux agreed to give me the $258 piece of replacement glass at no cost, but they will not provide a new door and they will not cover the cost of the service call to have a technician disassemble the door to replace the glass.

I have gone back and done some searches on shattering glass in Electrolux ovens. This is not an uncommon phenomenon. Given the marginal increase in cost to use a more robust piece of glass inside the door, it is unconsionable that Electrolux has chosen to let even a small % of it's customers be exposed to this problem. I was cutting up pineapple with a very sharp knife when the big 'bang' occurred. I jumped, and easily could have cut myself. Beyond that, I have read about peope whose exploded glass was not contained within the door and could have caused other injury. For a product in this price range, it is absurd that the manufacturer does not spend a few more dollars (or SEK) on materials and add few more dollars (or SEK) to the price and just insure that its customers will not be exposed to this problem.

I hope to be able to get the door repaired without some of the onerous delays I've read that other people experienced, and I hope to get many more years of use from this oven. However, I do not intend to ever run the self-clean again, and certainly do not expect to ever purchase another Electroux product.

Note: I bought this from a retailer other than Amazon, but since most of my reviews are on Amazon, I am placing this one here, as well.