Product review (1 stars): BEWARE! DO NOT BUY unelss you only need for 18-24 months OR you BUY the EXTENDED WARRANTY and want to replace after 2 years.
DO NOT BUY!
I am a regular Amazon shopper and I think this is the 3rd time I've ever written a review because this particular product and the customer service is terrible.
I bought in January 2014 for a remodel and installed in April 2014 (I needed to buy early for dimensions for cabinet maker).  The cooler started getting warmer and warmer three months ago.  I tried everything on their website, reducing items in cooler, thawing, etc.
If you read the reviews, it is true. This cooler will die sometime between 18 and 24 months.
And if you contact customer service, they will give you three options, all of which is up to you and on your dime/time UNLESS you buy an Extended Warranty which is what they tell you.  Your options will be: (copy and pasted from my exchange with them)
1.) Contact a local service provider that is willing to repair the unit. You will incur any diagnostic fees, and labor charges to repair the unit. You will also be responsible for purchasing parts.
2.) Contact EdgeStar Support to obtain a Return Authorization to send the unit to the EdgeStar Authorized Repair facility, and you would incur all costs of shipping to and from the repair facility, cost of packaging the item properly, and the cost of parts and labor.
3.) Purchase replacement parts for the product and find a local service provider to repair the unit. You would pay the service provider any installation fees.

When I asked for help diagnosing problem and for parts, their actual quote was
"I'm not going to waste my time reading your complaints when you are responsible for your choices and actions." - since I did not buy an extended warranty.
They kept insinuating I was asking for a free replacement which I NEVER did. (I have whole email transcript if you'd like me to send to you).
For $699, I would expect this product to last longer than 24 months!  And felt they should at least help me with parts or tech support.  NOPE!
I am a reasonable person and get that products can fail but it was the amazing (NOT!) customer service at the end that prompted me to post this review.
Looking for a new cooler now....
Amazon, please pay attention to the quality of the products and the customer service we get from this manufacturer.