Product review (1 stars): Do not EVER buy a Whirlpool product
I bought this washer (along with the matching dryer), less than 3 years ago. At first we thought it was a really nice set and were excited to have a "nice, very expensive" set that would last us for years to come. Fast forward 2 1/2 years.  Our washer just stopped working.  We immediately called Whirlpool.  When we were on the phone with them, they gave us 2 options. We could pay a little over $600 to get the washer fixed, OR we could buy an extended warranty for $350.  No brainier, right?  Again, wrong. After buying the extended warranty (remind you, FROM Whirlpool), we set up an appointment for the service company to come and look at our washer.  3 days later he showed up and told us he needed to order 2 parts and would call us by the end of the week.  When the end of the week came and we did not hear from the service provider, we called them.  At that point, we were told that the part was on back order and we should call back in a few days to check on delivery. Long story short, after 4 weeks, no calls, unanswered messages and no washer, we started calling Whirlpool directly. Whirlpool told me that THEY have the part, and I could purchase it for $300 and give it to the service company (?!?).  I had already paid for the warranty and it should be covered. When I called the service company back and told them that Whirlpool had that part, they told me they "didn't get their parts from Whirlpool",  I asked again when the part would be in.  He told me "it's on back-order, I have no way of knowing when it will be in".  When asked him what else could be done, he responded "What do you want me to do? Call Japan and have them ship the part faster?".  Wow.
After that experience, I called whirlpool back to let them low how I was treated by the service company that they sold me. Their response was "we do no have any authority over them".  I let them know that when they sell me a warranty, the company they sell me is a representation of Whirlpool.  Whirlpool disagreed with me.  Whirlpool told me they would only get involved with a claim after the washer had been broken for at least 60 days.  They also told me that a washer was not an "essential appliance" and I could always "go to a laundry mat". That was Whirlpool's solution. I could give many more details about bad service and rude treatment, but you get the general idea. Whirlpool does not stand behind their products anymore.  And, their products are not what they used to be.  Add to that the fact that I was treated very rudely by most of the associates I talked to from Whirlpool (even when I was able to reach a supervisor). Unfortunately, mine is not an isolated incident.  If you go to the Whirlpool USA Facebook page and click on "posts to page", it is FULL of irate customers who have new, broken appliances and NO resolution from Whirlpool.  Whirlpool is a pro at giving people the run-around, not responding and passing the buck.  I will never by another Whirlpool product again. Please, please do your research before purchasing a Whirlpool product of any kind.