Product review (3 stars): Works Ok if it works
After 3 months, the water pump started failing intermittently causing the out-of-water indicator to come on. For a while, a recycle of the on/off switch would do the trick. Now the water just trickles up the feeder tube but doesn't have enough pressure to go into the tray. It's still under warranty but I have to pay for shipping from GA to CA. Not worth it.

UPDATE: 4/30/15 -- After a year and a half as a giant-sized paperweight, I found a solution on YouTube: https://www.youtube.com/watch?v=nf_17_IjUxE. Apparently NewAir has realized that many of the water pumps were defective and now offers a replacement part which you can easily install yourself.  However, it will cost you $15 + $6 shipping if your unit is no longer under the 1-year warranty.  I ordered it and am waiting on the new pump so we'll see if this does the trick. BTW, Kenia at NewAir customer support was very nice and helped me with my order. You can call her at NewAir at 855-963-9247 and order.