Product review (3 stars): Temp & washer probs, also
Like previous reviewers, I also had problems with the temperature, missing parts, and poor customer service. I called Haier about getting the missing CO2 washer and was told to fax my receipt (they wouldn't accept an emailed scan because they "don't have email!") to receive a washer within 5-10 days. I went to a local welding shop and purchased a washer for 17 cents. Currently, the temp is just below 40 degrees and the beer is still too foamy despite CO2 adjustment to recommended pressure. I'll try the previous reviewer's remedy, as I'm doubting the service numbers Haier provided will pan out (several were providers hours away, whom I doubt will be wild about servicing the machine for free). If all doesn't go well, I imagine I'll return the BrewMaster to Best Buy for a refund. POSTSCRIPT (added later): We followed online instructions to break into the thermostat and make the beer colder, and we found that different brands of beer are foamier than others (e.g., Busch less foamy than Bud). We also use freezer mugs. We love it now that we've got the kinks out.