Product review (1 stars): Poor quality, poor customer service
After 2 service calls in 3 days and hours on the phone with Maytag, we are back where we started...with a machine that technically works (according to the repairmen)and works as it was designed to work (according to Maytag customer service). Yet, the machine does not wash clothes. It leaves white blotches on dark clothing requiring 3, or more, rinse and spin cycles to remove the blotches. If this is how the machine was designed to work, consumers should be notified of that fact so they can decide if this is truly an energy savings as is advertized.
We could not in good conscience give this machine to someone, let alone sell it, so we can replace it with something that works.
After this experience, based primarilly on the poor response of Maytag's customer service, we are reluctant to ever buy another Maytag appliance again. It's one thing to have a defect, it's another not to own up to it and stand behind your product. Maytag failed miserably in that department. Sadly, we did not read the reviews before our purchase as it seems many others have had similar problems.