Product review (4 stars): Dependable
I bought this when our refrigerator's ice maker gave up for the third and final time. I'd make ice in the NewAir and then put it in the fridge, using the fridge's own dispenser when needed. I finally replaced the refrigerator after four years and the NewAir worked great the entire time, this despite the fact that I was using city water, which is fairly hard. I took off one star as the drain is small and awkward to use, and thus it tended to sit with water in it and thus would get a bit funky. A bleach-type kitchen wipe or two and then a quick rinse and it would be good as new. I think it's a good sign that, four years later, this exact same item is still on the market.