Product review (1 stars): Unreliable product, TERRIBLE customer support
I bought this product 5 weeks ago and it is still not working. I have left messages for customer service (both by phone and by email) four times. I was contacted once - four weeks after purchasing the product - and after multiple attempts to get the base station working, he finally just sent me a replacement. I was able to get that working by myself, but the sensor still is unable to establish a connection with the base station. I have tried to do a "factory reset" on the sensor but it refuses to do even that. On one of my calls to customer support, I reached a person who says that he doesn't handle support calls for this model, and that the only way to get support was to leave a voice message. I asked him how long it would take for me to hear back. He said he did not know. It took FOUR WEEKS. I have just tried again to reach customer support, and after a very long time on hold, was simply dumped out of the queue with the excuse that "we're sorry...." This is hopeless.