Product review (1 stars): Cracked drum less than 2 years
Purchased less than 2 years and have thumping noise that has increased over time. Had a local tech come and take a look and he diagnosed it as a cracked that needs to be replaced. This seem to be a common problem with Samsung dryers. Called Samsung and they don't want to acknowledge the problem and don't want to offer any assistance since 1 yr warranty is over. Suggested using their $300 1 yr warranty that would cover this. Totally disappointed with their attitude. Now I don't have any confidence with Samsung - even after spending $300 not sure how long would the new drum last and would Samsung stand behind their product, probably NOT. Had Whirlpool before and no issues for over 10 years, switching to Samsung was a mistake!