Product review (1 stars): Worst Washing Machine/Customer Service ever
This is going to be the worst review I've ever written.  I've been extremely unhappy with other products in the past and usually I'll return them or throw them away, it's rare I go to this length to leave a review but I feel it's necessary.

First things first:  It has mostly 1 star reviews for a reason.  Every reviewer, like myself, it trying to save you the misery you'll go through if you purchase this washing machine.  The only thing worse than the washer itself is the customer service for it, which I'll get to.  As someone who owns mostly GE appliances and is very happy with every other appliance in my home, this one is an absolute living nightmare.

After having it installed brand new, we noticed immediately it made weird noises.  Probably similar to other washing machines but this one is loud and lets you know it.  No matter what size load of laundry we do, this thing makes noise.  However, I'm perfectly fine with some noise as long as it works properly.  About 2 months after it was installed we noticed one night is randomly skipped the rinse cycle.  We restarted the cycle and it worked for awhile.  This seemed weird but looked past it.

It wasn't until around 3 1/2 months that one day during a typical load of laundry that the machine started making a haywire sound and was physically bouncing forward, scrapping against the tile of our laundry room.  My wife was home and had to run in there and turn it off.  When I came home she insisted it had happened and started babysitting the machine for the next week.  All of a sudden a few weeks later while we were watching a movie, it started happening again.  I ran in to shut it off and it had bounced about 4 feet across the room nearly into the opposite wall.  We've only had this BRAND NEW washer for about 4 months and twice now it had already malfunctioned, became possessed, or whatever you want to call it.

We decided to call GE and find out what the heck was happening.  GE informed us that they wanted a tech to come out and take a look.  My wife stayed home from work that morning (and every other time a tech had to come out) to have the tech check the machine.  Breaking down the events from when this tech came out until where we're currently at, here's what has happened:

- 1st tech: Claims our machine needed to be balanced, did so and left.  2-3 weeks later, machine bounces again.
- Called GE: They refuse to do anything but send another tech.
- 2nd tech: Claims the machine isn't getting enough water.  "Fixes" hoses, valves, etc.  2-3 weeks later, machine bounces again.
- Called GE: Another tech.
- 3rd tech: Nothing is wrong with the machine, put the settings on "Heavy load" and "Super rinse". We tried this for around 2 weeks, wasted an extraordinary amount of water, until the machine bounced again.
- Called GE: Another tech.
- 4th tech: Our water has dirt/minerals blocking the machine from getting enough water.  That would be fine if it didn't have crystal clear water going into my entire house from a purification system I had installed shortly after moving in.  The water has been tested since, the tech was full of you know what.
- Called GE: Another tech.
- 5th tech: There's something wrong with the machine but because he couldn't tell what it was, he left and claimed it was an issue with not getting enough water.  He did tell me to my face that he'll report it as "multiple issues" and told me they should replace it.  That didn't happen.
- Called GE: Another tech.  This time I requested a "supervisor" tech since all the other techs did absolutely nothing.
- 6th tech: The transmission is bad.

Really?  After 5 techs previously, who couldn't tell me anything except my water is filthy, now I find out the transmission is bad.  I've had this washer for around 8 months, how is that even possible?  This was a brand new washer.

The tech replaced the transmission one week ago today.  We did a load of laundry the first day after it was "fixed" and the machine sounded nice and quiet for the first time ever, even more so than after it was originally installed.  We thought that maybe we were finally getting somewhere until a few nights later during our next load in which the machine started making more noise than it ever had previously.  It sounds like we're washing a dozen hammers inside our washer.  We are calling GE again tomorrow...

For the record: No matter how hard you fight, argue, or complain about your brand new washer not working, they refuse to acknowledge your warranty and will send a tech to fix it no matter what.  The problem is, unless you request a supervisor tech (which will probably be denied anyway) the regular techs can't even figure out what is wrong.  GE also offers you a "discount" on a new washer if you want to replace your malfunctioning, broken brand new washer.  Guess what model they offer you?  This one or another model also with 1 star reviews.

I have videos proving the machine bounces, which unfortunately I cannot upload into this review.  E-mailing GE customer service representative the videos is useless because they don't believe it's your video.  Showing the techs that came to our house was just embarrassing, as their only reactions are things like "Yeah that's terrible" or "Wow I've never seen anything like that before" yet afterwards there's nothing wrong with the washer.  One tech watched the videos and said to me, "How do I know that's your house?" I was like, "Hmm okay well #1 you're standing in the spot I took the video so just look and you'll see all my stuff in the laundry room that's in the video.  #2 even if I'm showing you someone else's video, please explain to me what the hell is happening to this washing machine!"  Not a single tech cared at all, which was the ongoing theme from every GE representative I spoke to on the phone as well.

It's shameful how GE's customer service works and if you decide to try this machine anyway and buy it brand new, good luck to you!  Please, buy another washer and check the reviews first.  Mine was unfortunately installed into a brand new home and I didn't have a choice on which model to get.  It's the only regret I have about having our appliances included in the purchase price and not buying them myself.  If you don't take my word for it, just read the other reviews first.