Product review (1 stars): Bad Customer Service
I sent a review not being happy and received a reply back from customer service rep on 12/21/2007 I called back and still have not heard from company this is a copy of e-mail sent to me
Hello Antoinette,

I would like to thank you in advance for considering taking off the negative rating on Amazon.

I am really sorry about this and I want you to know that we are in middle of hiring a new customer service staff that has to go through a training process.

I still feel that I have to make this up to you; therefore I would like to refund your complete order. And also give you a 5% discount and free shipping on anything else you find on our website. Just call me directly and I will personally handle your request.

I need a little help from you please I do not like to beg but Amazon is on our case and it would really help me and the company if you were to remove the negative rating. I know I may not deserve the negative rating taken off. But is there anyway that you can do me this huge favor?
my answer was to call them and I left message I received wrong merchandise and would like my money back I had to purchase a new machine filter sent were not even close to the right ones. I gave them a chance to make it right but they did not. I am tired of playing games with these companies I just considered the loss.