Product review (1 stars): You Can Fix It!!!
I have owned this fridge for two years and already two door bins and one cheese drawer rail have failed. I replaced the broken parts in August, and by November one of the new bins failed again. The door bins are deep and the plastic is thin and brittle; if you load them up, the bins break, but if you don't load them up, the contents shift around and fall out when you open the door. Poor design.

UPDATE 12/31: The replacement I ordered came with no packaging material, just this fragile piece of cheap plastic banging around in a box. The last one they sent, the one that broke after a few weeks, was also poorly packed. So I'm sending this one back. When the replacement arrives, we are going to try to reinforce it with--something. Not sure what. But at $20 a pop I don't want to replace it yet again.

UPDATE: By now I have replaced at least 5 shelves and two rails. The company's response to my complaint was that the shelves are only cosmetic, so they don't replace them. Thus, a tutorial was born. I repaired mine, and you can repair yours, too!

HOW TO REPAIR: You need sandpaper, glue gun, a paper clip or other thin wire, and a drill with a bit sized to the wire. You also need thin, rigid plastic, such as the lid to a take-out container. On mine, the thin "hook" that clips the shelf into the door always breaks. To reinforce an unbroken one, sand both sides of that hook, especially the "bridge" between the hook and the main part of the shelf. Cut two pieces of the deli lid to fit that whole area, then apply them to each side of the hook with hot glue. Press the plastic down so that the repair is not too thick. All you are doing is making that area more sturdy so it won't break. The cold of the fridge keeps the hot glue very hard and stable. My repairs have lasted a couple months already.
If the hook is already broken off, carefully fit the ends together, then sandwich with plastic and hot glue as above. Once the glue has set, drill two small holes on each side of the break, then use a paperclip or other thin wire to wire the sides together. Cover with more hot glue to protect the wire, but keep the repair as thin as possible.