Product review (5 stars): Very pleased
I ordered this kit for my in-laws' Kenmore dishwasher top rack.  After reading several reviews, I was prepared for the included instructions to be lacking (which they were mainly because the photographs are hard to see).  Many reviews suggested searching for a Youtube video tutorial, which I had planned on doing.  However, I received an email from the selling company which included the link for me.  Huge props to Results International for being proactive for their customers.  I watched the video and was able to remove the old kit and install the new kit in about 15 to 20 minutes.  As far as the kit goes, the quality and design seem much better than the original.  The main pieces are metal instead of plastic, so I think they will hold up much better.  Also, many of the reviews (and even the video tutorial) mention needing a T15 torx screwdriver, but the kit came with a converter screw to use with your phillips head screwdriver.  It may have been slightly harder to screw in the screws, but I was able to do it no problem and it was nice that I didn't have to go in search of this obscure screwdriver (at least for me).  Overall, very pleased with everything from quality of the product to customer service.