Product review (2 stars): LG Doesn't Stand Behind Its Products
A week or two after I took delivery of the LFX29927ST/01, the freezer door, supposedly stainless steel, began to develop what I can only call rust spots (strike 1). They would mostly rub off with a lot of elbow grease, but would always return, getting worse and worse each time, until virtually the entire freezer door was discolored. I called LG and they sent a technician. He admitted that he had never seen anything like that before, took pictures, wrote a report, and told me to follow up with LG after about a week, as LG would NOT be calling me (strike 2). He also recommended that I ask for executive customer service if I wanted quicker results. I followed his recommendation and ended up speaking with one Sherry Thompson. After trying to blame me for causing the rust stains (strike 3) by not following the owner's manual (untrue), Sherry said she would refer the matter to her supervisor and get back to me. I even emailed her the photos taken by the technician, which she claimed not to have. I waited for 2 months (strike 4) before calling back. The new executive customer service agent looked up my file and told me that all Sherry had written there was that she had told me to read the owner's manual. That was it. No indication that any follow up was ever intended (strike 5). The new agent, who was quite sympathetic, then talked to her manager and reported back to me that I would not be given a new freezer door because the rust was not affecting the functioning of the refrigerator (strike 6). She then offered to send me paint to "cover" the rust spots. When I questioned why I would be painting stainless steel, she admitted that this probably wouldn't work, but that it was all she could offer me and that if it didn't work I should complain again and again until LG took notice. So I said "fine, send me the paint." Well, it never arrived (strike 7), so all I can think to do is write this review and post it wherever I can. Needless to say, when I went to buy a new dishwasher and microwave for my new kitchen, I avoided the LG brand. What a disappointment.