Product review (1 stars): I read some bad reviews but took a chance anyway
I read some bad reviews but took a chance anyway.  The ice maker did not work right out of the box.  After two days of calling, I was able to talk to the manufacture help line.  After the basic help was provided, 'Is it plugged in and turned on?', 'Did you add enough water?', a trouble ticket was created.  I sent them more information, called four more times, unable to talk to anyone and three weeks later, I sent it back to Amazon.  Amazon Prime is the only way to go!!!