Product review (1 stars): Not Pre-Programmed!!!
I bought this a couple of weeks ago. And Preset function did not work. So I called and got it replaced. The customer Service is good. But the new one has same issue with last one. Preset function is not working. We can not set present time for Soup. And I realized that the timer function is not working either. Even though we can set the time for timer with Hotpot. But it starts the heat right away, instead of waiting for the timer. This is not Pre-Pragrammed like they claim they have!