Product review (1 stars): Don't hate the w/d hate the company!
I bought this washer dryer not from this site but from a home store.  It was delivered broken. I called customer service to ask for a replacement. They said that was not their policy. The said someone would be out to fix it and set a date for a week later. I live over 100 miles away from where I got the unit installed. They said if I did not get them the serial number from the washer they would charge me. I hired someone to wait for the guy. The tech called in sick that day. I hired someone for the following day. The tech came but he could not fix it because it had to be uninstalled. ( how did I know it was broken) . I had the person there do what was needed to have the "technician" see what the problem was. It was going to be a week for parts. Next week on the Friday he came and fixed the unit. I asked and asked again why this became my problem and how it was fair that I am now out of pocket a good few hundred dollars and a lot of time and aggravation . They said they were sorry but it is their policy. Hate GE tons right now. I'm a contractor and I am going to direct my customers away from this company for the rest of my life! The same type of washer dryer is available from whirlpool fririgidare and maytag. Abysmal customer service GE!