Product review (5 stars): Spare parts
First I found what appeared to be a small piece of rubber on the floor next to my dishwasher.  I had no idea where it came from. Several months later I found another one, and this time the door to the dishwasher would drop on its own and then not stay in the open position. Since the dishwasher is under warranty, I called for service. Turns out there are two of these friction pads that stop the door from flopping open under its own weight, but that after a while they split and fall off.  The dishwasher had to be unscrewed from the cabinets and then partially slid out to install new pads. The repairman told me this is a very common occurrence, and that the new ones he was installing would probably only last a couple of years at best. He gave me the part # and I purchased these as a spare set that I will install myself after the warranty runs out. My only complaint was that this item was eligible for Amazon Prime 2 day shipping, but it took weeks to receive them from the company that sells them on Amazon.