Product review (2 stars): POOR FINISH AND WORSE CUSTOMER SERVICE
We purchased a set of 4 of these for our Jennair stove-top. (It is the same as the Whirlpool model, and probably all made by the same company.) When received, they looked great and made the stove look like new again. We were very pleased. Then in a little less than a year, one of the grates lost a large chip off the powder-coated finish. I am in the coatings industry and these should last for years. The originals were over 15 years old and had no chips, they were just stained from burnt material over time. When we contacted Whirlpool, we received no response at all. Then this week a second grate chipped in the same way. Please understand we are near retirement age and are not careless or rough with our things. My Wife cleans and cares for the kitchen utilities like I take care of my tools. There is no reason short of a bad finish for this to occur, but it seems Whirlpool is not interested in taking care of their problem? I would rate these lower but they did look great (no pun) when we first got them. Just wish they would have had a reasonable life span. I would NOT recommend these to a potential buyer until Whirlpool can fix the problem or take responsibility.