Product review (2 stars): Poor quality -doesnt last. Scotsman says 3 year life is normal
I used to like this ice maker, but it completely failed after 3 years. Their authorized repair service company came out and said that the unit had been leaking and based on the amount of rust thought it had been well over a year. The bill to repair the machine is over $4,000!

I called Scotsman because the repair cost is so high and the machine was 3 years old when it stoppped working. The service person said that 3 years isn't unusual for one of their ice makers to need repairs like this. He asked if we had been performing regular maintainence (which we have been doing - we do that for all our appliances). And, they confirmed that one of the parts is priced at close to $4,000 - so the gentleman explained that a $4,000 repair after 3 years can be expected.

Wow - this is my first Scotsman machine, and I have recommended the machine to 5 or so of my friends (one who had to get multiple units delivered before they got one that worked). I am very surprised by the companys attitude and certainly don't think it is reasonable for a high end, expensive machine like this to break so quickly.

We have a 3 year old kitchen filled with Subzero, Wolf, and other top appliances. Clearly Scotsman is not of the same level - and frankly not acceptable to me for the price paid.