Product review (2 stars): Some assembly required
Some thanks to Yo. Yam's review are in order: it arrived inoperable (the drum did not spin), and customer service operates Mon-Fri 10am to 5pm. But, after reading his review, I guessed correctly that the drum belt had fallen off and after removing the back panel, I was able to fix it. However, I now see that at least three of us have had this issue. While it works great, I cannot recommend it to anyone who is not mechanically adept.