Product review (2 stars): AKDY Customer support doesn't exist. Buyer beware!
I wish I could leave a better review, but I really can't because AKDY's support is NON-EXISTENT.

The fan arrived on time and the item works well. As other reviewers have stated, the instructions are horrible. You will spend a lot of time trying to figure out what to do on your own.

Some of the screws that I had to remove and then re-screw back in (due to the poor instructions making no sense) stripped out, but fortunately I had other screws that I could use in their place. The main issue is that this thing has two control panels, but only one of them works. I figured I might have gotten a defective product, and so I called AKDY's customer support. This was on the 2nd of January, and the option for "customer support" went straight to voicemail. I figured maybe they were closed that day, and so I called the next day, and still the same result. So I went onto their website and filled out the support form. When you click the submit button, nothing happens, and so you don't know if they got your message or not. I got no automated response in my email, and as far as I can guess the customer support page doesn't actually fill out out a ticket with them. Then after a few days of still seeing nothing in my email,  I called them again and this time while the phone didn't go to voicemail, it just rang and rang. I want to note that their business hours are located on their website and every time I called I was well within those hours of operation. Then on the 9th of January I wrote them an email directly instead of using their webpage, and as of the 18th, I still have gotten no response from them.

AKDY, you should just put on your page that "If you need help with a defective item, too bad. We don't care," because at least then you'd be honest. From what I gather, your customer support department doesn't really exist, and your webpage and phone number for them are just for show.

One of two of the control panels still works, and while the range hood looks and works well itself, I can't leave any higher a review than one star. As you can see from the picture, only one of two panels lights up and is operable.

UPDATE: After writing this review I finally got in touch with their warranty department. Not because they finally responded to email or the request that I submitted on their website, but because I kept calling them and finally someone picked up. They sent the parts (took almost two weeks) but now the problem has been resolved. So I guess the only real way to get your product fixed is to keep calling them during their business hours and just hope someone answers. Changing this review to two stars, but regardless I would still advise going with a different brand. If I ever need another range hood I will definitely go with a different manufacturer.