Product review (5 stars): A Wise Investment with Fabulous Customer Service
I sent an email to NewAir inquiring about a part I had lost over the holiday - the reply came within a very reasonable time - it gave me a phone number to order directly - I called the number and I happen to get the same person who answered my email - what a pleasant, easy, and quick exchange this transaction was - I have owned this ice maker for 18 months and it has performed well each time - having a portable ice maker makes more sense than having an ice maker in your freezer - the ice maker in the freezer takes up too much valuable real estate - storing ice in freezer bags or freezer containers takes up far less space than an automatic ice maker - I never have to change a filter because I use filtered water - this has been a wise investment ! ! ! - Remember, any good product will last if you care for it properly