Product review (1 stars): We were literally told that box store sales get better customer service
I read reviews and ordered this unit in June.  We completed renovations and had it installed in July.  It has never worked. The unit came set up for natural gas - we have lp. The burners worked but the oven did not.  We were in constant contact with individuals to service the unit but because of our location, they sent the replacement igniter out to us which we installed (my husband is a master electrician). The oven still did not work so we requested new unit.  We were told that there was a series of service attempts that must be tried before a unit would be replaced. We waited 2.5 weeks for a service tech to come here, open the door, try the burner and tell us that we needed to have different parts. He took the igniter kit that was sent to them with him. Two more calls in to Thor only to be told that we could not return because too much time passed.  We explained the service tickets but they said they had no record of them. We ordered the parts to change from natural gas to lp which we paid for and installed ourselves. The burners are working correctly but the oven still will not "ignite" the replacement igniter went back with the service tech so we are back to where we were. I am two days from Thanksgiving with no oven.  Save yourself the headache and go in to a box store and pay the extra money.  We were literally told that box store sales get better customer service.