Product review (2 stars): Save your money
We've bought three Kitchenaid products over the years and have been dissatisfied with them all and with Kitchenaid's "service." (I use that term loosely.) As with all Kitchenaid products, the ovens look nice. However, they both arrived uniformly 25 degrees below what the readout says, although from time to time they heat at the correct temp. Kitchenaid customer service advises that they expect their ovens not necessarily to be correctly calibrated so they provide a feature by which you are to calibrate the ovens yourself by adding or subtracting temps in 10-degree increments through a function on the electronic panel at the top of the ovens. Adding 30 degrees to each oven (you can't add 25) makes them more or less accurate, assuming that they don't go back to being accurate again without a recalibration. If they stay steady, it's something I could live with, but there's more: the top oven also doubles as a convection oven and it works accurately. This means the following: You typically set convection ovens for 25 degrees less than a recipe calls for, but since the oven has to be calibrated to add 30 degrees so that the regularly functioning oven setting will be accurate (i.e., not the convection oven setting), if I set the convection setting on the oven to 25 degrees lower than the temp in the recipe, it will actually be 30 degrees higher than what the readout says. K-A's solution to this problem is not to send a repairperson out to fix the oven (which is still under warranty) but to tell me that I should always remember to set my convection oven FIFTY degrees lower than the temperature in the recipe. And of course, I'll need to keep a thermometer in each oven at all times in case the regularly functioning ovens go back to being accurate.

And that's not all. They've designed the oven so that if you use the self-cleaning feature without taking the racks out, the racks are ruined and you need to buy new racks, a mistake I made just once in 11 months. Fair enough--my error. However, even their authorized parts dealer is unable to find a replacement for the fancier rack they provide for one oven. (One of the racks slides out on its own rails.) This for an oven that's less than a year old. Also note that, since you can't leave the racks in the oven, you have to clean them by hand, without steel wool, which can be quite difficult at times.

If you're going to spend this kind of money on an appliance, you'd certainly do better to buy it from some other manufacturer even if you have to pay a little more. If you don't mind the kind of problems I've described, you might as well spend less and still buy it from some other manufacturer. I give it two stars, not one, only because it does look nice. I can't explain why we've bought even three of K-A's products--I guess we just keep forgetting--but this is definitely the last one.