Product review (1 stars): you are on your own and you will very likely be caught up in the same web of terrible customer service that we experienced if yo
About 10 days after our dryer arrived it began having problems.  We had 3 people come out to try to fix it and each time the dryer would work for a day or two, and then stop working.  Finally, after the machine simply stopped even turning on and we had to dry our clothes by hanging them up around the house, we pushed Samsung for a product exchange or refund.  We called Samsung anywhere from 15-20 times.  Each time we would spend about 30 minutes on hold, we would be transferred from person to person and usually, unless we were accidentally disconnected which happened quite often, we would finally be told that we opened up a ticket and someone will call you back within 24-48 hours.  We were told this about 10 times.  We never received a call back.  We eventually had to buy a brand new dryer from another company, and we have a 1 month old Samsung dryer that will not turn on sitting in our garage as Samsung will not help us resolve the situation.  As far as I am concerned Samsung took $1,000 from us.  I strongly warn you that your one year warranty is not a true warranty.  If your product stops working, you are on your own and you will very likely be caught up in the same web of terrible customer service that we experienced if you actually try to hold Samsung accountable.  I will never buy another Samsung product again.