Product review (1 stars): Top rack on ours is junk!
Our model No. Is KUDS35FXSS4. Purchased new in 2011. The adjustable top rack slide design and mechanism is cheap plastic. We are careful in how we load and unload it, but twice now (after warranty period) wheels have broken off. I went back to the store where we bought it and the salesman said he had the same DW and has had the same problem! KitchenAid not only would not stand behind the product, they charged absurd prices for the replacement parts that broke ($25 for a small plastic clip that couldn't cost more than fifty cents to make in bulk). This last go around cost me $150 in parts. I understand KitchenAid finally changed this design...but apparently not their price gouging on parts. Very disappointed in KitchenAid and done with their products.