Product review (1 stars): Electrolux Icon Designer 30In Stainless Steel Single Electric Wall Oven - E30SO75ESS design flaw
Immediately after using this oven for the first time, we discovered the Gauge of the metal shelf brackets was too thin. It allowed the glide shelves to tip towards the floor when a pot was on them at full extension. I called immediately to customer service, and told them. I also emailed pictures and video. They claimed we 'abused' the oven. When pressed to explain they were evasive. I explained this is a dangerous situation, and a cheap easy fix could prevent injury to us. They disagreed. Now the warranty is over, but they offer a 40% discount on a new Electrolux oven. Seriously? They said we would have to pay for a technician to come out to our house to appraise the oven. We did, and the tech agrees with us that it's unsafe. Now Electrolux offers us a 50% discount on new parts, but we have to pay labor. And the replacement parts are the same as what's already in the oven! !! I could have a machine shop make heavier brackets and install them myself. I am amazed they would risk a law suit or worse over a fix that would probably cost less than $50.