Product review (1 stars): My Range Hood Arrived with A Dent in It!
This is a beautiful and effective range hood. But when the installer peeled off the protective coating of the outside sleeve, we discovered there was a small, but highly visual dent in it. At first, I thought I might live with it. But every day, I saw that dent and I finally came to the conclusion that it had to be fixed. I called Amazon's customer service, and I must say, they have tried to resolve this issue. But Firebird refused to play ball. They said they would replace the sleeve and give me a 15% return on the purchase price. But that didn't do me any good. I still had hire an installer to remove the sleeve and replace it with the new one. It will cost $100. Firebird has stopped communicating with me and Amazon. Shame on them. They have insurance for shipping mishaps. Why should the extra expense of re-installing the sleeve.  fall on my shoulders.  Amazon has suggested that I try to sell the damaged range hood and they would replace it. But it still leaves me with the expense of uninstalling the old one and installing the new one. They have suggested a complete refund, but again, that leaves me with the responsibility of purchasing a new range hood and installing it. FIREBIRD doesn't stand by it's products. I purchased this with the expectation of a pristine range hood. I look at that dent every day and it's makes me crazy.