Product review (5 stars): Extremely poor quality
After my initial experience with this device, the company reached out to me and sent a replacement. Almost four-years later, and couldn't  be happier!!! Thank you New Air!

Bought this machine in February of 2014, and at first it was such a luxury to always have ice on hand...

Then, approximately 2 months later, it broke.

No ice, no coldness, no nothing. The little lights are lit on the control center, but pressing them yields no response.

Can't believe that an item like this can have such a short life-span, definitely going to be contacting the manufacturer -- which as another reviewer pointed out -- the hassle of trying to get a device that will actually work completely negates the time-saving purpose of having this ice-maker in the first place.

Very disappointing.