Product review (1 stars): Unreliable product and even worse customer service - stay away from Edgestar
Never, ever buy this product!!!. I bought this beverage center in Dec 2015. 13 months later I noticed that the lower half of this dual zone beverage center had dropped to 36 degrees and couldn't be re-set to the proper temperature. After repeated e-mails to Edgestar, I was told that because the beverage ctr was 1 month out of warranty, they refused to provide me any assistance. They would not pay for a service call and worse wouldn't even pay for the failed part. I could understand if this product was a couple of years old but the fact that it was only 13 months old, seemed ridiculous. I asked that my issue be escalated and I was told that the "supervisor" also denied the claim. It then took me 3 more e-mails and a phone call just to order the part. Any product that fails after 13 months is unreliable and in spite of the service rep. claiming that Edgestar "stands behind their products", I found that to be totally untrue. We also have a Nu-aire wine fridge and could not be more satisfied. UPDATE - Story gets worse - Edgestar does not have a single authorized service ctr. in the entire state of Oregon. I have called close to 10 appliance repair shops and so far none of them want to work on Edgestar. I tried to have the Better Business Bureau intercede on my behalf and essentially, Edgestar said to BBB that since my unit was 1 month out of warranty I was out of luck. So, it won't work, I can't get it repaired and Edgestar doesn't care. What a nightmare. Never had this poor of a customer relations experience.