Product review (1 stars): Do NOT Buy - Product has multiple issues and KitchenAid Cust Serv sucks
We are sending it back.  This product looks GREAT and the brochure sounds great.  The two killer problems were that:  1.  Convection Fan - no one at their customer service knows when this should be on.  We have had the board replaced but still is cycling on and off during BOTH convection baking AND normal baking.  And when it cycles on and off it makes loud clicking noises.  Again their customer service reps give us different answers each time we call and ask AND their answers are different than what the manual says.  2.  The top oven gets up to 35 degrees hotter than what you set it for.  So much for cooking something and walking away.  Things have come out completely burnt in 2/3 of the time.

I can not say how AWFUL their customer service is.  Besides getting wrong answers from each rep they are rude.