Product review (1 stars): The good news is that it is still under warranty
Please understand, this unit does  not produce clear ice cubes as advertised, and the ice comes out as solid sheets - not as individual ice cubes. The unit stopped making ice cubes before six months. The good news is that it is still under warranty. The bad news is that their service department could not find any technicians in southern California who can service this unit (nor could I). So we are in a position to have to send it back to the factory in Texas. When asked if they could send a box and packing materials, they refused. So now, after paying someone $200 to unpack it and set it up to begin with, we have to pay someone to detach it and box it up, and then pay for the unit to be reattached. If we knew that the unit has to be returned to Texas for servicing, we would never have chosen this item.
To be honest, if I had read a review similar to this before we had ordered this unit, we would have appreciated the buyer beware.