Product review (1 stars): does not sound like easy to use to me
Your product is( falsely) advertised as being "easy to use."  Is this some kind of a sick joke?  The fact that the calibration takes all day between having to have to get the distilled water fill a container  to 250 mL and properly heated to 25C so as to initiate a calibration, does not sound like easy to use to me,  does it to you?

In addition, after all that - it's still not calibrating nor is it working properly.  Long story short- I need to talk to a technician over the phone so as to resolve this but your company offers no customer support phone number-just emails which take weeks to resolve any issue

 I'm not going  to go back and forth with emails cause I'm already two weeks into this and still nowhere.

Shame on you for misrepresenting your product.

  I actually spoke to an Amazon representative actually I spoke to three and they can't believe either that you would advertise this as being "easy-to-use."

ps.  Your instructions are written so small it's barely legible in addition you have typos.