Product review (2 stars): NO MORE NewAir
Purchased March 2016 for vacation home in Mexico. Mexico home is 9 hours drive so anything I take down NEEDS to be trouble free. NOT the case with this unit! Have owned other brands of portable ice makers and the NewAir is by far the worst. The unit never produced timely ice. More importantly, the red "ice full" light comes on after only 1/3 capacity. If you ignore the light, unit keeps making ice but by the time the bin is full (after two more red lights) the bottom ice has begun melting back into the reservoir. Overall, very poor performance and cheap Chinese parts. Decided to haul the unit back to the US and submit a warranty claim for a new unit. I had to pay $20 for shipping back to distributor in California. After a couple of weeks got a new unit and took it to Mexico. Unfortunately, the new unit is exhibiting the very SAME symptoms as the old one!!!! I've talked to NewAir technical support and they can't explain nor help. I WILL NOT try a third unit under warranty (plus another $20 shipping) and I for sure will never buy (or recommend) this NewAir unit. I'll eat my almost $200 investment and go back to Magic Chef for almost the same unit less $$ and much more reliable.