Product review (3 stars): 3 months in and 1st service call--Very good machine 2 years later!!
**UPDATE**5/29/2015:  I still have the washer!! It works great! The first and only service call fixed the problem. I also got some good advise as to not put too much detergent. He actually demonstrated by starting the rinse and spin cycle. It was soapy/foamy (Cheer HE detergent) and there wasn't a drop of detergent in the dispenser. He said no more than 1 tbsp. He also said since my boys play sports that I should rinse any dirt off because it could clog the drain hose and too much fabric softener also creates build up.  He said socks get stuck too, especially baby socks, so use a mesh bag for small items. I'm actually very satisfied with the machine's performace. I have no complaints since 6/2013.

I was so excited when I bought this washer from an Outlet. I bought my Kenmore Dryer from there and haven't had one single problem. The washer worked great until one day I noticed it didn't spin properly and the clothes were wet, so I reset it to the "drain and spin" cycle to finish the job. 2 months into owning the machine, the "Normal" wash cycle lost its capacity to choose water temperatures, there is not a blue light to indicate which wash temperature its set at. I used that cycle anyway and when it was done, I opened the door and the clothes were soaked, and I opened the dispense and all kinds of water spilled out of it. (WOW!) So I thought, OK, this cycle doesn't work.
So I've been using the other cycles to wash. I thought maybe it would reset and work again. During my time of "hope", I noticed water on the floor. So I was in a little denial and thought maybe I did that when I opened the door to add an item. Then I called for service to fix the control panel because I want to use the "normal" cycle. Then I washed a blanket in the "bulky" cycle and water was found on the floor again; I touched the front panel under the door and it was wet, so now I'm waiting for the tech to come and fix these two problems. I'm starting to doubt that I made a "smart" purchase and with reading the other reviews, I'm starting to feel "dumb". I like the way the machine washes, but if I'm in for repetitive service calls, this will cost me time and money. (Which I shoulda used for a mo betta purchase!!! eek!!!) I plan to update this review in the next quarter...

Purchased: 12/2012
1st problem: 1/2013
2nd problem: 2/2013
Finally called for service 3/2013

P.S. I'd like to know if there is a front loader that doesn't have problems? Somebody let me know or my next purchase will "old-fashioned" machine and I'll have to tell my mother she's right! LOL