Product review (3 stars): acceptable, could be great.
The unit itself seems pretty good.  The instructions were acceptable.  However that may just be me,  I've owned a couple of different draft systems before.

Now, it does have one MAJOR drawback.  It is next to impossible, requiring divine intervention, to actually get 3 sixtels inside, hooked up, and CLOSE the door.  I've been forced to use two strips of duct tape to hold the door shut.  Once I finish one of the kegs and remove it, it'll close fine.  But then again, I paid for a triple tap.  The description clearly states it'll hold three.  For this reason I cannot give the unit five stars. If they did fit I'd give it all 5 stars.

As far as some online reviews talking about horrible customer service and support, so far I've found them to be quite acceptable.  However, I am only 1 month into, hopefully, years of dependable operation.

In the attached photo I have the duct tape visible, as well as a power cord I snaked in.  This cord runs a small 10 watt 80mm fan that forces air up into the beer tower. That's easily doable with any decent 80mm fan, some flexible tubing, and a plastic 2 liter soda bottle cut in half.  I used zip ties to fasten the soda bottle to the fan. Seems to work pretty good and only cost me about 70 cents.  I had the parts laying around, just had to buy a soda.