Product review (1 stars): Consider all other options before buying this product
I'll first justify my rating here, before giving a detailed account of our ordeal.
- One star removed for GE being a company that treats its customers badly
- One star removed for Induction Range not being widely used in the US. (See ramifications below.)
- Two stars removed for this being a relatively higher end model of GE Induction Range. (Again, see ramifications below.)

The following is a simplified outline of events. Most phone calls were not fruitful and therefore not mentioned here.

We bought this range in early Nov. 2013, and it was delivered in late Nov. It broke down in less than a month. In the sense that it was totally dead. When we contacted the seller for returns, we were told that happy for us, the range was covered by GE's warranty. In other words, we couldn't.

We contacted GE for repairs. The first time slot a repair person was available was in three days. When the repairman came, he read the code on the range, and went to his van to check. Eventually he came back with bad news: not only he didn't have the part needed, it was on back order until January. He said that we'd be offered a replacement unit. But we had to call their 800 number ourselves.

It took another day for GE to "research" the case, in which time they verified that the part needed for repair was indeed not available, and the back order would be filled no earlier than mid-January. They offered us a replacement unit with a different model number. While on the phone, we did a quick research, and found that the replacement model was not available on Amazon, and on GE's website it was listed for $700 less than the model we bought. We asked for compensation of the price difference, and were told by the agent that day (Kaitlin) that she could only arrange for the replacement, and we had to wait until the agent whom dealt with our case first (Angela) to discuss monetary compensation. Considering that without the replacement we were set to go through the Christmas season without a working range, we agreed to have the replacement.

The replacement came in less than a week (i.e., we were without a range for more than 10 days total) and worked fine since then. We liked the fact that it heats very quickly. We didn't like the fact that we had to replace all our cookware, but are resigned to it.

Because the price we paid on Amazon Marketplace was less than the list price on GE's website, we also tried to find the unit on the Internet. It was available for about $700 less than what we paid for this unit.

In January, 2014, when we were in contact with Angela, she told us that GE guideline was that a replacement unit only has to be functionally equivalent; no monetary compensation was given. When we protested, she (yes, Angela herself) reviewed the case and found it totally satisfactory. She even sent us a letter to that effect.

In February, we complained through NYS AG's office. A different woman, Kelly J------, took the case. After some days of research, she came up with an offer of $200, plus a one-year extended warranty. I did not think the offer fair, and rejected it.

In March, we complained through BBB Kentucky. Again, Kelly J------ got the case, and replied that she made the offer of $200 plus one year extended warranty, which I rejected.

So now let me briefly explain my rationale for the rating:
- GE treated us badly. You could judge that from the fact above. I do not have experience with other brands because of the no-return policy, but I couldn't imagine another company treating their customers worse than this.
- Induction Range might be more troublesome to repair than other ranges, due to its unpopularity. The repairman came with a van full of parts and tools, and yet the parts needed to repair our range was not on it. Or anywhere in this country, for that matter. My guess is that the van did contain parts for repairing other, more popular, types of ranges.
- Lastly, if you had to get a GE appliance of any kind, get the cheapest one you could find! Our experience suggests that for economic reasons GE would only provide replacement units of like functionality but of the cheapest price.