Product review (3 stars): No instructions, sloppy packaging, not all hardware included!
The box was taped closed very sloppily.  I could hear loose parts rattling inside, so I opened the box very carefully.  There were no instructions in the box, and the hardware (screws, nuts, etc.) were not packaged and were instead strewn throughout the box.  I found a nut inside of one of the larger parts, a screw inside of another piece, and was not surprised to find a couple of pieces missing which caused me to have to make a trip to my hardware store (was not happy about that). This is not a complicated product to put together, but without instructions or even a picture of the finished product once assembled, I was forced to take time to get back on-line to find a photo of what I ordered (not happy about that either).  The product is fine -- nothing to get excited about, but useful (albeit a bit pricey for what it is).  I would not order from these folks again, however, given the sloppy packaging and lack of instructions (or even a diagram).