Product review (2 stars): The good and the bad should be made aware of to ...
I've been working with cutters for over 10 years and I know that all cutters aren't created equally. I purchased this cutter based on the reviews and was aware of the cutter's limitations. What wasn't revealed is that "if" you have to use the Com to connect to your computer, sadly it may or may not work. In the troubleshooting section this is contribute to " some computers" and the machine not able to work together. I experienced this where it started out cutting, then started to cut across the vinyl. Customer service; you're sent to the "board" where you post your issues and wait for someone to answer OR look for your particular problem. I'm posting this information to save others time and their money. The good and the bad should be made aware of to purchasers of ANY product or item. In conclusion; the cutter is a decent one for the price, but you do get what you pay for.