Product review (1 stars): A First Day Review
I purchased this unit to replace my 15 year old Maytag that worked wonderfully till it's water pump gave out. I assumed I should replace the unit instead of the pump.  I realize newer Maytag's are not built like the old ones - but that seems to be true of all new appliances. Too bad I can't get the old one back.  Don't know if I could have found the replacement pump though.

After researching for weeks and relying on reviews and Consumer Reports.  It came down to a decision between top of the line Bosch and KitchenAid.  I ended up selecting this model, despite the fact that it cost almost double, becuase I live in a humid area - Florida - and I wanted the machine to dry well and the Bosch had tines that were very close and it's total inside area was smaller.  The unit is not as deep as traditional American made units.

I already regret my decision.

First: a hint about any Stainless Steel install.  SS appliances usually come with a film keeping the Stainless Steel looking nice and clean.  Make sure you tell your installer under no uncertain terms that you want this removed only after the installation is completely finished - not right before installation.  My installers hands were grubby, oily and wet from hooking up the water line.  His hands left a lot of smears on the SS front panel that did not wipe off.  Having already purchased a SS fridge, I knew I wanted to seal it with SS cleaner BEFORE we did any damage to it.  But alas, the installer ruined that hope.

Second: I was not able to actually see this unit in the store since they only had lower models on the floor.  So when I saw how poorly the the lower basket pulled in and out, I foolishly assumed it was becuase the unit was mistreated on the floor or perhaps this lower unit was more cheaply made.  Do NOT assume anything!

This unit works just as horribly.  So bad, that as I filled it for the first time opening and closing it to add more items, my plates and bowls jumped up and rolled back and forth across the drawer.

Third: The door itself takes a lot of effort to open and I wonder if it will loosen up over time.  You have to really push down to get it to fully open. I realized after the first few plate running experiences that the door was not fully open.  But now that I have finally worked it all the way down parallel with the floor - I still have the problem, only slightly less.

As I open the door now and pull out the lower rack there is a lot of clanging and it is extremely irritating.  I have to use the most gentle touch to slowly pull out the drawer.  This is clearly a design issue that I can not imagine why company engineers thought was acceptable.  It would have been more acceptable if they had placed the tines in a way that would allow dishes to be placed facing the front.  But by having them face the side, they easily roll back and forth as I pull the drawer out.  My old one loaded the same way - but did not have this issue.

Four:  while I like the idea of a grid over the utensil basket to separate things, I wish the hole were a little larger.  Not everything fits and I am using the 3rd top tray for those items.

You  pay a lot of money for top of the line units - and this is the top of the line.  But you are not getting better quality.  The only advantage to me is a few less decibels of noise.  My old Quietpak Maytag was moderately noisy, but I am disappointed with the noise from this one.  I expected much less.

I may end up swapping this for the Bosch I was considering.  I will report back in a week and hopefully upload a video of the dishes rolling as I pull out the lower rack.

Suggestion: You can test this for yourself by taking your own dishes to the store, putting them in and see how they will fit and if they roll.  I actually did that - and I'll be honest I figured that with practice I would figure out what they were thinking with this design.  So far I haven't.

Pluses of this unit.  I like the 3rd tray on top, the adjustable heights of both main drawers, and the all metal insides.  But I tell you as they flipped my old Maytag to roll it out and I saw the bottom of this new one.  I said "Wow, there is a lot less metal and a lot more plastic!"

If you are set on a KitchenAid dishwasher, I recommend a middle of the line unit.  Who cares about options that rack up big $$ for the company, when a simple basic thing like opening the door and rolling out the tray are so hard?????