Product review (1 stars): Cold water and ice maker do not work. I ...
Cold water and ice maker do not work. I read all the negative reviews, but figured they were just idiots who didn't plug something in, well, turns out I'm the idiot for not heeding their warnings... Don't be an idiot... don't buy this water cooler!!!!  You have been warned.

UPDATE:

Just got the replacement one they sent, it only took about a week after I sent in the return request, item works as advertised, guess I just got unlucky with the first one, I'd raise my rating to a three star, it works, but it was a pain in the rear to get one that works.