Product review (2 stars): Great oven. Really bad turn around time for parts.
I personally looked at NXR and Bertazzoni. Bertazzoni is, IMHO, cheap, flimsy and has a tiny oven. I was able to push in the sides since the metal was so thin. It looks cheap. I was shocked when I first saw it and ruled it out immediately. NXR on the other hand was made very sturdy and had all the features I wanted. HOWEVER, I did check out the complaints about the thermostat in the oven and the oven door chipping. These are actually true situations. All appliances can have problems but customers need fast turn around times for solving them. This is where NXR Duro Corp fails miserably. They take FOREVER to send parts to the warranty company and can't even give a ETA for when the parts will come in. TERRIBLE way to do business. I ended up buying (2) 36" Capital ranges instead. I am waiting for my kitchen cabinets and appliances to be installed. Everything is at my home but not hooked up. I can't give a review yet for the Capital ranges. They do look substantial and had more advanced specs than NXR, but then again they were twice as expensive. I hope it was worth it. Service is key when considering what appliances to buy. NXR lost my business because of how they handle service and part issues.