Product review (1 stars): Love it. (After one year, not so much!)
Had product about 3 weeks now and LOVE IT! So glad I chose to pay a little more for clear ice cubes. My daughter calls me an ice snob now!

PS:  here I am about a year later, with an addition to my review.  Customer service for this expensive item doesn't exist as far as I can tell.  There is no answer at the 800-number or any other way to contact them .  I followed instructions I found it online for cleaning the tank as it was making cloudy ice. The drain which is supposed to drain water out of the tank when you're cleaning it does not drain as you would expect it to. The stream is about like a pencil lead when water is draining.