Product review (2 stars): Poor quality, terrible customer service
My husband and I purchased a GE profile suite of kitchen appliances in January of 2012. In January of 2014 we began to experience issues with the range. The oven would change cooking modes and temperatures, randomly, during use. Although we are aware that our warranty expired just over a year prior, the range was only 2 years old; we would not expect a top of the line GE product to have major issues 2 years after purchase. We chose the GE profile due to its reputation for being an excellent appliance, which it turns out, it is not. We have had Whirlpool and Frigidaire ranges for over a decade that never once required a repair.
I contacted GE regarding the issue and was offered 50% off parts and labor if I would pay the $89.95 service fee. GE Profile products cost 20-30% more than standard appliancesI am disgusted that this range has only lasted 2 years. I did not take the offer and I will never buy another GE product again.