Product review (2 stars): Lousy customer Service - Beware
This review is based on a similar but older model the gr9fhmxpq01 on behalf of my parents who purchased the unit approximately 5 years ago. It was constantly developing icing and water dripping from the freezer section. The refrigerator has been under an extended service plan, being repaired numerous times over the years. The following is a is written by my mother who has dealt extensively with Whirlpool customer service:

Sherry, (Headquarters) or Anyone to whom it concerns:

Eying a Whirlpool Refrigerator?
THINK TWICE!!

Mine is a 'top of the line' appliance that needed repair in the first year, also eight repairs in less than five years for the SAME PROBLEM by different renown service companies dealing with extended coverage.
- still leaking and flooding the inside!

Whirlpool ruthlessly puts you through lack of compassion and no help, will not respond to letters and deny any claim or assistance.

Whirlpool! Big Enough?
Yes but too small to help a struggling customer with a fair claim.