Product review (5 stars): "Awesome Ice Machine"
I bought this unit in February And so now after five months of use I must confess this ice machine is awesome pay no attention to the claims otherwise,  however  it does come with a plastic scoop  which is useless  simply throw it away or use it for some other application and buy a stainless steel scoop because the ice does drop in sheets and  you have to have something to smack the sheet to break it into 3/4" by 3/4" cubes.  I simply open the bin,  smack the sheets of ice  with the scoop and  they break apart easily... it's an awesome ice maker  especially when you compare the costs of other units out there that do essentially the same thing If you want to spend another $800.00 - $1400 more so that your cubes are all separated when they drop, by all means do so... If not , buy a $10 stainless steel scoop  and you will be a satisfied customer...and considerably richer I might add.