Product review (1 stars): First it worked, then it didn't!
I received this ice maker in March and couldn't have been happier.  The first time I used it, it cranked out 5-6 gallon ziplock bags of ice  in a very short period of time.  Fast forward to May 25.  This was the second time I used it, and it was a completely different  experience.  I  had planned to bag and store ice for the Memorial Holiday weekend.  I turned the machine on and some 5 hours later, I had a scant 1 gallon ziplock bag of ice.  What a shock and disappointment!  I checked the "trouble shooting" section of the user manual that came with the unit, and  couldn't find an explanation for my problem.  I attempted to call the manufacturer's customer service line, and was unable to get through with  the phone number provided.  I then called Amazon to see what my options were.  Thankfully, Amazon takes excellent care of the customer, and I was  issued an immediate full refund!  Although I still need a portable ice maker for extra ice this summer, I will not reorder this one. Even though many customer reviews for this ice maker were favorable, I cannot give it a good rating.  It failed on the second use.