Product review (1 stars): Bad company. Bad product. Bad customer service.
I was given this ice machine as a present. I maintained it as directed by the manufacturer. After 18 months it quit pumping water from the reservoir to the freezing chamber. I called the company and spoke to Brandon. He instructed me to send an email detailing the problem and after review it might qualify for warranty. I sent the email but no response. I called again. Once again Brandon told me to send the email. I told him I didn't get a response the first time, and he informed me they had trouble with the email account. I sent the email again and once again never heard back. Bad company. Bad product. Bad customer service. Beware.