Product review (1 stars): Plastic Facia is used for handle; breaks quickly
The design on our model is just plain stupid. The latch is designed to be tight, but their is no latch release mechanism. The designed way to open the latch is to pull hard. How hard? According to my fish scale, it takes 23 pounds (!) of pull to open the door.

On top of that, the handle on which you're pulling is held on by two plastic tabs which are each 1 inch wide and no more than 1/16th of an inch thick. They're bound to break, and when they do, all of the buttons (which are only held in by the facia) fall out.

So of course we're just barely out of warranty, but after I explain the major design flaw (and learn that they've apparently changed the latch part for that model since then), they offer to replace the handle only, not the latch which might prevent the problem from recurring.

To make things worse, they agree its a problem and agree to cover only the parts. That's fine because it would take me 10 minutes to change it (I've already had to disassemble and reassemble twice -- once to diagnose and try to reglue and once to take pictures to send to customer service agent) as opposed to all the time involved in waiting for a repairman. BUT WAIT, they'll only pay for the parts if I pay to have them installed by an authorized service provider. Yes, they'll send me the $45 part if I pay $85+ to have it installed.