Product review (2 stars): COOKTOP CRACKED ON FIRST USE
We purchased 4 new black stainless appliances for our kitchen from BB. My cooktop cracked the first time I used it. I called the store where we purchased it - BB and they basically said that it wasn't their problem and to contact Samsung. Samsung sent someone out to look at it and the kid said that it was cosmetic and they would not replace it. I'm not even sure it's safe to use.  Be ware of Samsung products and their warranties-not worth the paper they are written on.
Update: after Samsung refused to do anything about the cracked cooktop, I went back to BB. After explaining what Samsung said, they are replacing the entire stove!!! Thank you BB.