Product review (5 stars): Unbelievable customer service from Broan!
The range hood&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/Broan-QS130BL-30-Inch-Allure-Range-Hood-Black/dp/B001ASF10U/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Broan QS130BL 30-Inch Allure Range Hood, Black</a>arrived with Amazon's usual dead-on-time delivery.  When I took the unit out of the box, the aluminum filters were both dented - looking at the box, I noticed it had been hit with something pointy.  It looked like my only option was to send the whole thing back and get a replacement.  I called Broan to see what they would say.  First, within 10 seconds of making the call, I was connected directly to an English-speaking customer service person with a Wisconsin accent.  I explained the situation and without hesitation, she offered to send me a new set of filters at no cost to me.  Good luck finding that kind of customer service these days.  If the hood is 1/2 as good as this experience, I am a Broan customer for life!