Product review (1 stars): Talking to customer service is like pulling teeth and going in circles
Don't spend your money on ANY Samsung Appliances. Well over 3k in a Samsung range. I have YET to be able to actually use it to its full potential. The range has not worked properly since we purchased it. 5 repairs later, it was deemed non repairable and that it was a manufacturer problem. I have been waiting 3 months for a replacement or a full refund. We spent the extra money for an extended warranty, boy what a joke is that. Talking to customer service is like pulling teeth and going in circles. I have been waiting for 3 weeks now for a supervisor to call me back in regards to the full refund I have been waiting for. I purchased an air fryer and have been making dinner on the grill for my son and husband. THANK YOU SAMSUNG FOR THE TERRIBLE PRODUCT AND FOR THE OWNERSHIP ON YOUR WORKMANSHIP. BUYER BEWARE!!! Don't waste your money on the Samsung Flex Duo Range. It is the biggest pos, and dealing with support is even worse.