Product review (2 stars): Bad design
Good idea, bad design.  We were excited about our new whirlpool gold dishwasher, and the included silverware rack that promises to "open" up additional space in your washer.  True, true, the concept is simple but effective, as it moves the traditional silverware basket onto the inside of the door, thus leaving more "rack" space for dishes.  However, the stupid latch the holds the basket closed always unlatches during the cycle and/or when you open the door.  This equates to all of your silverware falling out and into the dishwasher basin, etc.  Very frustrating.  I even tried to buy a new one (even though the original one was fine) thinking that maybe I just got a "lemon".  Nope, it also sucks.  I have to conclude that it is just poorly designed.  Really a bummer since the concept is such a great idea.