Product review (5 stars): Incredible company and dryer!
I was pretty hesitant purchasing a dryer on the internet without being able to see it in person first, but the reviews were very convincing. I live in a VERY small apartment without a washer and dryer and to do laundry at my complex is $3 per load. I have a 9 month old baby and a husband to clean up after and I needed something convenient and small. This dryer is perfect! I just received it this morning and the set up of it is minimal and easy. The dryer looks much better in person. I initially thought it looked a little dated by the picture online, but that is absolutely not the case in person. I have not actually put a load of clothes in it to dry yet, but I am confident that there will be no issues. I need to really emphasize what an incredible company this is. When my dryer was delivered it had a small dent on the bottom left side. SMALL. completely cosmetic. Did not affect the functionality of the dryer at all. I am a logical person knowing that the damage to my dryer had nothing to do with this company, but rather the shipping process. I contacted the company in a kind and respectful manor without being accusing or demanding and the representative that helped me was so incredibly polite and compassionate. The best part? I contacted them at 10:45am with the initial notification that there was damage, by 1:00pm (2hours and 15minutes later) everything was resolved, handled, and done and both the company and I were satisfied with the outcome. AMAZING. You don't find customer service like that very often anymore. I am very excited to put my dryer to some good use and I am confident that if I ever need anything in the future, that this company will always be there to help. I am very happy with my purchase and the experience I had with customer service.