Product review (1 stars): Yes, this product needs to be recalled
It's hard to know if you should praise this product since it is a piece of junk that will, for a few months, fix the piece of junk dishwasher you bought from KitchenAid (at great expense).  Or, should you slam this product, since it was so poorly designed to begin with.  They just need to recall the product entirely and make a new one with stronger plastic, or better still, metal for those stupid little clips.

I will say this though--my warranty says the dishwasher's "nylon dishracks" are covered by a five year warranty on certain component parts (page 18 of the manual).  So KitchenAid is replacing this part for me (for the third time) even though the dishwasher is now more than a year old.  Be armed with this information when you call them, and if they refuse, insist they send you an entirely new upper rack.  After all, the upper rack is totally useless with out this key part.