Product review (1 stars): Bad product, Terrible customer service from GE
For the review I will write the timeline as it is important for people to realize.

Summary: Purchased the Cooktop end of November 2016 has not been functioning from Day 1 (switches off in 2 mins) still not resolved by GE in around 2.5 months (gives you an idea of customer service quality)

Timeline:
Day 0 - Received the cooktop
+4 days - Installed by contractor, tested for a couple of mins (big mistake should test at least for 30mins, also returns or defective products only within 48hrs)
+1 day - On cooking realize that the cooktop switches off in 2 mins of cooking
+1 day - Called GE Service
+1 Week - GE Service engineer comes, orders new parts
+1 Week - Engineer installs the replacement parts, we test for 20mins was looking good
+1 Day - Saw the cooktop turns itself off around 25 mins, called GE service
+2 Week - Engineer comes, orders new parts (this delay also includes the holidays around christmas, so not too bad)
+1 Week - Engineer replaces parts, now the cooktop starts making noises and was not heating properly, engineer finally requests replacement
+1 day - I have to call GE for replacement instead of them doing it, after a long delay finally get to them, they initiate the process.
+5 day - Got a call to schedule
+3 day - Installation of new cooktop, now the cooktop turns itself off in 2mins so the exact same problem as close to two months ago, the installer damages the old cooktop which was better as it runs for 20mins
Same day - Called GE customer care, but they want the engineer again out, 10 days out (terrible customer experience even after two months no speedy resolution)
+ 10 days - Engineer comes and says it is the exact same issue, I told I do not want this replaced and I just want GE to take this stove back.
+ 2 days - Had to escalate and talk to manager who finally said a case will be open to initiate the return process and it will take up to 48hrs.
+ 5 days - No update so far and still struggling with GE.
+ 2 days - They said everything in order and need an invoice, which was submitted after talking to customer care from HomeDepot.
+ 1 day - GE customer care says everything in order, now the pickup company will call for scheduling pickup and to deliver cheque
+ 15 days - GE customer care says there is a problem with the invoice and they will pay lesser amount, when asked why they wait 2 weeks no answer, fought with the customer care and a supervisor and sent a new document from HomeDepot as they claim that the amount I paid is invalid.
+ 1 day - Called GE they confirmed everything in order to pay the amount I paid as part of the buy back.
+ 2 day - They say again that my invoice is not correct and they will pay lesser, lot of arguing and showing what was wrong with their assumptions and that they question the validity of the document I sent. Sent an invoice from PayPal. They say now it is all done, but who knows lets see.

I have a kitchen full of GE appliances but seeing the service they have given I am clear that no further GE products.
Some painful items:
- No escalation procedure to try and resolve a long running case on priority
- GE Engineer comes normally after a week to just plug in to read error codes, they should have given a better means of uploading
- Any case will typically at least take 2 / 3 weeks for the additional delay of ordering parts
- Both the support and their engineers seem clueless on what is happening here
- The customer service is deplorable and very unreliable, no empathy. Been three months without a functioning cooktop.