Product review (5 stars): Good service, good item.
We are new homeowners and bought this in an attempt to fix it ourselves when our oven stopped working.  We got it in but it was not sitting flush to the bottom and we didn't know why.  I contacted the seller and they told me that the metal can be bent so that it will sit down properly at the bottom of the oven, which I doubt we would've figured out on our own.  It worked and we were able to get our oven back up and running for a very minor expense!