Product review (1 stars): Quality Control Issues
I will start by saying I owned one of these units for almost three years before the pump failed. My old Al-100 worked great, never had any issues. My one star rating comes from the issues I have had trying to get a replacement unit. I figured with the luck I had with my first unit, I would purchase the same unit again. The replacement unit was delivered, and as soon as it was plugged in there were issues. The machine had a horrible vibrating noise every time the fan was on, most likely a bad fan bearing. So I figured no issue, I will exchange and get another one. My new one arrived today, everything was going great, until the machine tried to dump the ice. The noise it makes is so loud it is comical. The water in my keurig machine (sitting next to it) actually vibrates during the dumping process. NewAir, you need to get your quality control issues solved quickly. I am so disappointed. I will update when my third, and final Al-100 arrives, hopefully it works better, but I am not betting on it.