Product review (2 stars): Horrible Customer Service
The cooktop arrived in a very timely manner, but we didn't open it until we were just about to finish remodeling our kitchen.  On the day that we scheduled installation of the new countertops and the new cooktop we had purchased from The Price Pros, I opened, and attempted to pull the cooktop from, the box and immediately noticed that the cooktop was damaged in two areas and the color had come of in those two places.  Because of the damaged areas on their cooktop, I cut my fingers in two places while attempting to remove it from its box.

I contacted Amazon (by phone) and they told me to contact The Price Pros by email directly, which I did.  I contacted Amazon and then this company on Wednesday, December 14th and received no response from them, until almost two weeks later, on Monday, December 26th. I don't know why it took so long for someone to respond to me.  I really can not understand the neglect in The Price Pros' customer service procedures.  We really had an emergency situation as we were preparing to host our annual family Christmas dinner in our home.

Since we did not hear back from them in a timely manner, we went on and had the damaged cooktop installed along with the new countertop (otherwise, we would not have had anything to cook on for the dinner).  The installer straightened out the dented areas as much as possible and then my wife attempted to cover it with black paint, all so that we could enjoy a wonderful Christmas.

When The Price Pros finally responded, all they wrote in their email was that they would send us another cooktop AFTER they received the damaged one back.  How ridiculous is that?  This would mean that we will be without a stove for the time that it takes for us to send the damaged one back, for them to receive it, and then for them to send us a replacement.

The Price Pros should be able to stand by their product and do everything in their power to rectify this situation to the satisfaction of the customer.  I had confidence in Amazon enough to purchase from The Price Pros' company and send my money to them trusting that they would send me a working product without flaws or blemishes.  They have not done that, and I feel that some type of consideration should be made on their part.  They should send me a new cooktop and then allow me to send them the damaged one back.  This would assure that we will not be without a way to cook for our family.  Nevertheless, The Price Pros are being VERY inconsiderate!!!

This has really been a disturbing experience and I will NEVER order from The Price Pros again, or even recommend them to anyone either.

So, "Buyer Beware"!!!