Product review (2 stars): Cosmetic Flaws Covered for Only 30 Days
My home burned down on December 31, 2010. As part of the reconstruction process, we ordered new appliances for our home in September 2011. This range was one of the appliances we ordered. I purchased the white version of this appliance (MGT8885XW). Like many construction projects, there were a lot of delays and we did not get a chance to install the new appliances into our kitchen until April 11, 2012.

When our new Maytag range was unpacked, we discovered that the white paint behind the control knobs had chipped on the left side of the panel (an area two inches by three inches in size). Things like this happen, right? We left the range in its packing material and I called Maytag to have them either send me a replacement panel, or to have a service technician come out and replace the panel.

What did Maytag do? Maytag told me that while their range was waranteed for one-year, cosmetic damage was only covered for 30 days. I told the Maytag service person that the range had just been removed from its shipping container and was still wrapped in the plastic shipping materials as it had never been used. They "apologized" and told me that the 30 days started from the day it was purchased, not when it was installed. In order to correct the problem I had to spend $115 to purchase a new panel and replace it myself.

Frankly, this is my first experience with Maytag appliances, and the lack of quality control and inaction to rectify the problem by Maytag on a brand new range does not leave me with a favorable impression. Not to mention that I purchased several other expensive Maytag appliances along with my range. Prior to this, I had always purchased General Electric appliances, and I never had problems. If I had to call GE, GE always stood behind their product. I was apprehensive purchasing Maytag as they were an unknown quantity -- now I know. If I were to do this all over again, I would purchase General Electric appliances over Maytag any day of the week.

I have yet to even turn this thing on as I wait for my part to arrive. Let's hope it works.