Product review (3 stars): Used, NOT new, but was replaced.
It was pretty clear from how the box had been taped that something was wrong, but verification was when I looked inside and saw it was dirty, with brown spots all over the inside of the machine. And it was delivered upside-down, which probably isn't a good idea, Extremely disappointed.

March 3, 2018 Update: Although I did alter my review to 5 stars due to Hector, a proactive Customer Support person, it didn't seem to go through. Hector asked me to alter my Seller Review, which I was willing to do as he seemed concerned and promised a new machine. He insisted upon giving me a discount when I said I would alter my Seller Review, which he did, but not in the amount he said he would do. Since I didn't want the discount anyway, I guess thats okay.

I did receive another machine and have now used it, so here is why it gets 3 stars: The spin dry is better than my Maytag Neptune, so Im very impressed. I wouldnt waste the money on the drain pump as it still requires gravity, as I discovered when I thought it was done, lowered the hose, and ended up with a flood all over the floor. That necessitated washing a towel and cotton bath mat as they were closest. I think it requires more than 2 pieces as it kept locking up and I had to continually redistribute the two pieces in order for it to wash. As a suggestion, move the clothes to the spin dry before draining as much as it will, and don't expect all the water to drain from the tub, as it wont, and add a little more water before running the drain again so itll work a little better. It actually leaves a surprising amount of water in the machine.

So, 5 stars for the spin dry, 5 for how well it actually does wash, no stars for the pump, 3, not 5 stars to the rep because he didn't do what he insisted upon doing, and -5 points to the company as they feel they must buy positive Seller Reviews with a bride under the guise of, I need your help. Im compromising at 3 because it washes quite well and spins beautifully.