Product review (5 stars): DON'T HESITATE TO PURCHASE BIG-TICKET ITEMS. AMAZON SERVICE IS GREAT.
I live by a simple rule when shopping: "If the store display doesn't survive, don't buy it."
I took a giant leap of faith by purchasing this range hood without seeing this exact model in a store. In a kitchen with a 36" gas cooktop and no upper cabinets, the hood must perform and look great too. EXCELLENT PRODUCT. Half the price of the nearly identical hoods I saw in stores.  It's solid, beautiful,  has amazing air flow and is conversation-quiet on all but the highest setting which produces a sensible draft in the kitchen doorway.
About service: Shipping damage due to failed packaging of the first hood. The damaged hood was retrieved and a new one on the way within one business day. The new one arrived within two business days of the initial report. GREAT SERVICE.