Product review (5 stars): Love it!!!
Love this ice maker! Was somewhat hesitant after reading the negative reviews so I called the manufacture to inquire why the bad  reviews. Customer service was very helpful and explained that the machine does require some basic care and common sense. Said the ones they have returned for the most part are dirty and abused. Well, did some research and found this machine at Costco,so knowing their return policy I decided to give it a try. The machine makes clear ice in 2 sizes. Noise level is equivalent to an electric fan, not a problem here. Read the manual!

Update 8-28-17

Still 5 stars. Here's how I use it. I make several pounds of ice in a day and store in the freezer. I usually run this machine about every 2 weeks or so. The most important thing to remember about this product is cleaning. After each use I drain the tank and whip out the tank thoroughly, takes about 5 minutes if that. Don't let the water sit in the tank for extended periods of time. Always start with fresh water to avoid possible mold or sludge issues, this is true with any consumer ice machine. About every 2 months or so run a diluted solution mix of vinegar and water. through a few cycles to keep it clean.