Product review (1 stars): Buyer Beware!
After much research we elected to replace our aging Maytag with this unit. After having to remove doors to get the unit into the house because the published dimensions are incorrect, we had the unit installed, programmed and the wireless unit up and running. The wireless setup was painless.

After about 36 hours, the temperatures started to rise in the freezer. The freezer rose 18F and the fridge 8F. We called Samsung support, which itself took an act of congress to get a body on the phone. After and hour discussion, I was told I would have to wait 24 hours for a call back - really now? So we opened a case and 24 hours went buy with no call back. Later the next day the temperatures started to rise dramatically and quickly. There was no cold air blowing anywhere. The fridge rose from 35F to 45F and the freezers went form -8F to 30F in a matter of 15-20 minutes.  We started moving food to other boxes. I called Home Depot, who was very responsive, and they got Samsung on the phone immediately.

Samsung had us power cycle the box. The box started cooling again the way it should. I was told the fridge had a glitch - a glitch - c'mon - seriously!!! Yes they said the published fix was to power cycle the box whenever this happens. Since then I have talked with a couple of Samsung tech reps. The Glitch is well known yet they will not fix it.

I am 64 years old and have owned many refrigerators/freezers and the most I ever had to worry about was loosing power. Now I have a full house generator and that is no longer a concern.

They said the unit will do this glitch if there is a momentary power interruption of voltage fluctuation. Silly my Sub-Zero and my Maytag seem to be immune to these issues.

The correct response would have been, "Yes we are aware of the problem and working diligently to fix it. You will be notified when there is a fix. Thank You."

But not Samsung - if you buy this then you deserve what you get. You say I  have sour grapes - you betcha! A $6,000 box should at the minimum be reliable.