Product review (3 stars): however the customer service at Broan was excellent, and sent a new motor within a few ...
It didn't work on arrival, however the customer service at Broan was excellent, and sent a new motor within a few days.  It still didn't work and the customer service technician was very good and explained that it may have been damaged in transit, although I couldn't see any damage to the box, but he gave excellent instructions on what to do.  If I would have had to do it myself I wouldn't have been able to do it, but a contractor was with me do the fix.  It now appears to be working OK.