Product review (1 stars): They recommended I go back to the big box store
I bought this from a big box store today, we were excited to get it installed as we have had luck with other Samsung products. It was missing the small tray in the doors under ice/water dispenser. Called Samsung and closed, so I opened a chat session with them. They recommended I go back to the big box store, but they don't do parts, asked for them to mail the  $5 part to me and they declined. Asked her to elevate this to a manager so I don't have to return our beautiful  $3000 refrigerator for a $5 part....guess we wait and see how important my business is to them.