Product review (1 stars): Buy only if you use SMALL dinner plates & you can spare losing the use of your sink for 2+ hrs!
**UPDATE:  I tried using only a few 9.5 inch plates and they were still not washed properly...better than my 11 inch plates were cleaned, but still not thoroughly enough to warrant giving up my sink/kitchen for 2+ hrs for such a small batch of dishes every day...I think I got a lemon dishwasher...especially since manufacturer couldn't troubleshoot with pix I sent them.  It is going back.  I spent $30 on box/packaging material cause I had thrown away the original box it came in...I really wanted to keep this machine and tried every which way to make it work.  :(

Original Review:
I had high hopes for this dishwasher, as it's highly rated and I really needed one.  But the machine is not washing the dishes properly. I've tried multiple methods to no avail.  I even contacted the manufacturer; they couldn't troubleshoot (even when I sent them several pix) and just told me they're sorry.

I think the problem is the size of my dinner plates: they are 11 inches...even though I can fit them in at an angle, the water is somehow not reaching them...even when I put half as many as they say could be loaded.

According to the manufacturer when I called them (although this is not noted ANYWHERE in the manual) the maximum dinner plate size that fits is 9.5 inches.  That makes no sense since most dinner plates are 10-12 inches.  My salad-sized plates and utensils were cleaned just fine.

The other problem is how looooong it takes for the dishes to get done.  The "Heavy" program is supposed to take 100 minutes, but I timed it and it takes 137 minutes.  Similarly the "Light" program is supposed to take 75 minutes, but it took 105 minutes.  The "Normal" is longer than the "Heavy" program, but I didn't time it...it just took a really long time... close to 3 hrs!

Bottom line:  I accepted the fact that this is a really small dishwasher and it is for small batch washing, but the fact that they advertise it holds "6 dinner plates" is MISLEADING advertising...indicate the plate sizes if you've got nothing to hide!