Product review (5 stars): Panda XPB36
I received this product yesterday and after reading instructions and watching a youtube video I felt I knew well how this operates. Giving it a test run today and it doesn't work. The few socks I used for a test run just sat in soapy water because the agitator will not move. It is not stuck because I can easily move it by hand. Very disappointing. Called the customer service and can hardly understand the person on the other end of the line. I was finally able to submit an e-mail giving details of my order number etc that was requested. Very disappointing due to the fact that we are leaving in less than two weeks to full time RV ( which is why I purchased this product) so I don't really have time to sit around waiting on customer service. I will update when I get some response but just saying....this product did not work!

Editing to say that the sevice people contacted me quickly and explained that the belt had likely come off. They included pictures to show how to reattach it. My husband came in about that time, looked at the pictures and had no problem putting the belt back on. It then worked exactly as it was supposed to. I ran a small wash and it did great! I will add to this after using the product for a period of time. Just want to say the service folk for this product were very quick to respond.