Product review (4 stars): Parts were missing, but warranty service was top-notch
We had owned an identical machine, so I knew what to expect. Unfortunately, a sprayer was missing from the new unit we received, so the ice cubes were partially formed and the water dripping from the missing spray head melted the ice that did form. I was initially disappointed, but it took only three phone calls to get the issue fixed. One to the distributor; one to Scotsman and then one to the local warranty service center. The problem was identified, the missing part ordered and it was fixed within the week. Now it is working perfectly and we love it!