Product review (4 stars): Good product, excellent customer support
This is a very good fridge, hence the 4 stars. It worked perfectly in an undercounter setup for us for roughly 18 months, no complaints.
Apparently, though, these undercounter fridges (at least the ones under the $2k mark) all just have some reliability issues. There was another brand we purchased 3 years ago and the compressor died before our 1 year manufacturer's warranty was up; the company, however, said fixing these things was too expensive, so instead they told us to trash it and they issued us a refund. When this Kalamera fridge died on us, though, it was outside of the warranty, so I was concerned we'd just have to swallow whatever costs we encountered. I emailed the company to see if they had any local repairers they'd recommend, and they initially sent us some new power boards to install to see if we could resolve the issue ourselves. When that didn't work, they issued us a refund asap. To me, this is unheard of outside of a warranty period. I liked the company's responsiveness, as well as how they financially stood behind their product. I'd give them five stars for customer support and service, but the product itself 4 stars.