Product review (1 stars): You mean the machine just RANDOMLY stopped working??? Yes, that is PRECISELY what I mean!! :(((
Hey guys, here's the truth. This machine is GREAT until it's not! Based on the reviews, the average working life of this product is about a year. I got lucky and mine died a little over a year from purchase date. It's really frustrating because now I'm back to having to shop for another ice machine and it makes me question how much I should trust the reviews. In looking at this product, there were obviously more positive than negative reviews; however, the negative reviews were DEFINITELY warranted. If you're like me, when you read the negative reviews you probably thought, "Well, something happened. Surely the machine didn't just stop." Uhmmm...yes, it did. It really just stopped! We used spring water and treated the machine with care. We're not heavy ice-eaters. We're a family of four and we probably went through a basket of ice a day. You may also be thinking, "Well maybe there's a simple fix and they just didn't troubleshoot." Yes, that was my first thought also when the machine first stopped working. I troubleshooted. I revisited the manual and the Q&A section of page. I even watched some youtube videos to make sure I wasn't missing anything. I tried cleaning the filter with a vinegar cycle and using a toothbrush to gently clean away any debris on the vent at the bottom of the tank. My point in saying all this is to save you the frustration that I am currently feeling. Notice that many of the positive reviews are not long-term reviews. I would guess that many of those people will be recanting their positive reviews within the year.