Product review (1 stars): Reevaluated After One Year Of Use
I was a little leary about purchasing a brand I've never heard of and this item to me looked like it was too good to be true for the price.  I can't comment on customer service, but here is what I've found with the unit itself.

Easy installation once you get the 8" vent kit.  Simple mount and plug in.
Looks almost commercial grade and added some class to our kitchen.  It is easily scratchable though.

The blue LED matches the Samsung appliances perfectly.
The fan is amazing.

The remote and touch panel leave a little to be desired.
The auto sensor in mine doesn't work perfectly and the screen seems a little delicate. We have a love hate relationship.

The unit sucks steam and scents out like a champion and it looks suitable for a high class kitchen.  Far better than any thing else I found in it's price range during my crusade for a range hood. I searched through lowes,home depot,sears,amazon,ebay, you name it nothing even came close in comparison.

UPDATE*****
After using this range hood for a year I decided to come back and update.  I've been experiencing issues with the unit turning itself on "a lot" and cycling itself through modes.  I've unplugged it a number of times because it has a mind of it's own.  Now, it is an everyday occurrence.  I contacted Golden Vantage customer service to see if they are willing to stand behind their product and send me a replacement on 11/06/2014. Apparently, it is very common with Golden Vantage products.  The gas sensor is buggy and they have no fix for this issue even on current model.  They gave up trying to get a proper fix and now have a video on youtube they direct you to in order to disconnect the sensor yourself.  I wasn't offered a replacement, only advised to perform service on the unit and disconnect the sensor.  The representative did offer to send a new sensor, but explained they don't use them on the current model which is basically the same thing with the sensor disconnected because it is so problematic.

I'm seriously disappointed that I bought this for $400 bucks and the 3 year warranty only covers parts, no labor.

Worse though, they are fully aware of the fact that the unit is faulty and have no intention on resolving the issue.  The gas sensor feature plays a part in the units value, yet I was offered no reimbursement, nor entire unit replacement.

Here is the link Golden Vantage will refer you to for this issue and it is the best solution they offer for this known issue. https://www.youtube.com/watch?v=nYLqD6aU6xk