Product review (1 stars): Adios, Viking: High on headaches, low on service
Where do I begin?  The oven door fell off for Thanksgiving Dinner, the oven thermostat never worked properly, and this week our service tech found an oven manufacturing defect that isn't even listed in Viking's service tech training and manual!  This time, I got as far as the regional service manager who, considering this convection range's history of documented problems, assured me Viking would treat this most recent problem as in-warranty (we are less than one month out of warranty).  He even gave me his cell phone number, instructed me to call him if no one from Viking had contacted me in 48 hours.  I waited a few daysand he has gone radio silent: does not return my phone calls.  I've owned three Viking cooking/baking appliances: a 48", 6-burner gas range, a 48" six burner cooktop w/ griddle, and this 30" convection stove.  I sold my sister-in-law on Viking (a 48", 6-burner stove) and friends, too.  Adios, Viking.  No appliance manufacturer is worth so much aggravation.