Product review (4 stars): The Machine is OK... but the customer service is EXCELLENT
I purchased this unit for a small office (20 people) in March 2013. It was fine for a while, but less than 7 months later it just stopped working. Something was wrong with the motor, so I called NewAir customer service. The agreed to take back the unit, repair it and sent it back. It was a bit inconvenient because we're in NY and they're in California. But I packed it up sent it out and got it back about three weeks later. It worked for about another month when the motor went out again. But this time our 1 year warrantee was just expired. They took the unit back after a bit of begging on my part. Repaired it and as of May 2014, it's still going strong. So like I said the unit itself is just OK.. customer service is Great. I suggest buying an extended warrantee. It's worth it to have the unit repair instead of having to replace it outright.