Product review (1 stars): Do not waste your money unless you buy two. One for the counter and one in the mail
Ours have stopped working about every two months so we send it back to Emerson and about 6-8 weeks later we get a new one. My son advised us to get two so that we would always have one in the mail and one on the counter. Too silly!  This truly is a terrible product. They should stop making it. The ice is opaque and melts quickly, the sizes are inconsistent, it is noisy and way too much trouble. Remember, we've had three new machines. The 4th time we sent it in we got the nastiest letter from them telling us the motor was full of dirt (we had just done a kitchen remodel) so they weren't going to honor the warranty. This was not the problem with the other three units, they just stopped working. There is nothing in the manual telling us to clean the motor, in fact, cleaning it would have voided the warranty so what choice do we have. I don't think it would have worked even if we had tried to clean the remodeling dust from the motor. POS. Do not buy!