Product review (5 stars): FANTASTIC
I spent over two years debating this machine.  Based on previous customer reviews and the sad state of my building's "laundry facilities", I became nearly forced into the purchase & what a wonderful outcome!  My only regret is not having enough confidence to spend the money for a larger model.

Despite what other less-than-favorable reviews say, this machine *IS* a gem.  It takes longer to go over the manual than it does to hook it up.  What has to be done?  Put a panel on the bottom of the machine, make sure the machine is level (no rocking), screw in the water inlet hose.  Wow.  That was tough.  NOT.

My biggest concern was that my sink faucet seemed larger than the connector.  Guess what?  I unscrewed the hose's connector, removed one of the washers (leaving one remaining) and the connector screwed to the outside of my kitchen sink faucet.

I haven't experienced *any* leaks.  My thoughts are that it's from overloading the washer & putting in too much soap.  People who have a tendancy to stuff commercial washers most likely have a tendency to add too much soap to make up for their "habits".  This machine has done about 25 loads of laundry within 3 days.  I pushed this thing to the max.  Stuffing clothes in like it's a commercial front loader will not do the job.  However, an adult washing their daily "outfit" will find this machine not only capable, but a real money saver.

Don't freak out when you put the machine on "Heavy" or "Normal" and it seems to do nothing.  These are pre-washes that include long soaks each as well as filling the washer repeatedly.  The most common was would be the "Light" wash, which is your 21 minute start-to-finish cycle.

*IF* you have an overload of suds, add a liquid fabric softener to the water and it will nullify the soap.  Even though one ought to put no more than one ounce of soap into a load, fabric softener will not effect your wash (other than to make it softer), so you needn't worry about that.

Anyone who's considering this machine should feel confident in making the purchase.  When and if this machine dies on me, I will replace it with another Haier.  Except next time, I'll get a bigger one.