Product review (1 stars): The rack adjuster came on time and in good condition. Easy to install
The rack adjuster came on time and in good condition.  Easy to install.  On another matter, the Kitchenaid upper rack is poorly designed.  I have owned it for 3 years and the rack adjuster has broken twice.  When I called Whirlpool they would not admit or fix the problem.  The customer service rep told me they do not know of any problem with this part and their engineers are constantly reviewing problems.  I told her go to Amazon and do a search.  Of course she would not do it.  I told her the cover up is worse than the lie.  Didn't register.  This negative attitude is very stupid on Whirlpool's part.  Without owning the problem does Whirlpool think I will remain a customer?