Product review (1 stars): WARNING: NEVER BUY LG.  You will regret it!
Dear Mr Riddle,

It it with disappointment that I am writing you about my experience with my LG french door refrigerator. I purchased this refrigerator from Home Depot on 12/7/15. It was installed in my new kitchen in April 2016. I liked refrigerator and all of its features so I was upset when it started intermittently making a loud vibrating sound in July.  The sound was coming from the fan behind the filter. As the appliance is covered under the one year manufacturers warranty, I called LG customer service and was told to call a local appliance servicer called "Reliable Appliance Service" myself. The noise stopped by the next day and everything seemed to be working so I never called the service center.

Then, sometime during the week of August 22nd the noise started again. Within the week the fan stopped working. All the food on the top of the fridge was warm and everything on the bottom froze. Additionally the ice and water dispenser stopped working and the letters "E rF" were displayed. I called customer support hoping they could tell me what was wrong. They again told me again to call Reliable Appliance Service. I called Reliable Appliance Service and they said that LG needs to schedule the repair or it will be treated as a cash ticket. I called customer support again and was told that they need to submit a request to their service locator team. Several days passed and I heard nothing. By this time all of my food was spoiled.

On Friday September 2nd I once again called customer support and was told that they still haven't found a servicer. They would prioritize my case with the service locator team and would return my call on Tuesday, September 6. I never heard back so I called customer support again on Thursday September 8th. I was told that they were still trying to find a servicer that would be willing to come to my house 40 miles from Anchorage, Alaska, and that there was nothing more that they could do.

Needless to say by this time I am angry and exhausted. My refrigerator has been broken for over two weeks and your company has conveniently absolved themselves of any duty to fix the problem. Thankfully, Home Depot is willing to pick up the refrigerator and give me a refund. They will be here on Saturday September 10. I will then buy a GE refrigerator.

In the mean time I am telling everyone I know to avoid LG products as the appliances are very unreliable and customer service is unwilling to help. I am sure that you have an interest in keeping your company reputation in good standing with potential customers and therefore I am hoping that by informing you of my experience you can assist your team to make a better product and improve customer service.

At the very least your company should have been willing to pick up the appliance from my home and take it into servicer. Instead I was offered no help what-so-ever. I have spent hours on the phone with absolutely no interest on your company's behalf of helping. If there is one thing that I can hope come of this is that no one who I know buys an LG appliance. This has been literally the worst customer service experience of my life.