Product review (5 stars): Fantastic ice maker and company!
This is the most amazing ice maker. The bullet shaped ice cubes look great in your drink and I swear make your drink taste even better.  I was so worried about this purchase and searched for ice makers for a year. i planned on paying twice or three times the money before I found this ice maker and read the very positive reviews.  We bought this because we have commercial refrigerator and commercial freezer in our home with no ice maker in either one. We got tried of buying ice and didn't trust the water that is used in making the bagged store bought ice. We used our filtered alkaline and ionized water in this great ice maker. Yes the ice cubes are wet after they drop in the basket and will stick together if you put them in a bag or in an ice bucket. So what I do, is keep emptying the full ice basket of ice in a large zip lock bag until it is full, put the bag in the freezer until all the wet cubes are frozen  and then tap the bag on the counter to break them apart and dump them into a large ice bucket in our freezer. This is the where the ice scoop that comes with the machine comes in handy for the ice in the a bucket.

I waited many months before i wrote this review to give a honest review. I am a prime amazon buyer and purchased something weekly from amazon and never have reviewed anything. This is the first because I am blown away with this machine and I know how difficult it is making a purchased like this is and wanted to pass the good word on.

The other reason I am writing this is the companies responded to a minor issue I had into the first 3 months. I called the company and they simply requested me to take the serial label off, cut the power cord and send it to them. within seven days I received a new one.  The customer service was courteous and professional.

I love this machine and their customer service so much I am buying two this Christmas for family members that have admired mine.
Thank you Avanti for making a great product and having top notch customer service!!!!