Product review (4 stars): FOUR STARS FOR CUSTOMER SERVICE/ Hope to change the rating of the ice machine shortly
I am about to throw this ice maker out the window. One minute it makes ice cubes and the next three times it does not.  This ice machine is aw.ful. Would not recommend this to ice machine to anyone.

After speaking with Lisa Kay at Gourmia I am looking forward to changing my opinion of the ice machine.  She was very helpful and offered a new ice machine or refund.  I have elected to receive a new ice machine.  I am hoping once we receive the new ice machine, the results will be very different.  I look forward to changing my opinion of this product and change my overall rating.  Right now I give Gourmia's Customer Service FOUR STARS!!!