Product review (1 stars): Where is Samsung's product/quality assurance and support?! I DO NOT recommend this Samsung Refrigerator!
Let me first say I loved the design and features of this unit. It's why I spent what I did on it ($5400+). However, I've had it now for 13 months (yes, one month out of warranty) and the unit has stopped cooling or freezing any of the four compartments. Samsung service support is non-existent. Online Chat is a computer that keeps saying it's "still learning" and can't help with the issue. The Service Dept I reached by email could only provide me a link to request a service repair. When I followed that link and filled out the form it gave me the message that my unit was out of warranty and they couldn't service it. I tried to call the 24 hr service line just to ask a question and found that the 24 hr service line does not apply to home appliances on the weekend. I finally got a local repair person that would come out on an emergency basis to be told the computer chips for the control panels need replacing ($500+ cost not including labor) but it will take a few days to get the parts. In the meantime, I have to find a way to save all the food from my fully stocked refrigerator/freezer. Even the repair person said I might want to consider purchasing a cheap fridge to put in the garage since the new Samsungs are known in the repair business to have electronics issues.  I will NEVER buy a Samsung product again whether a TV, smart phone, or kitchen appliance due to the incredible lack of product reliability, service support, and product functionality guarantee. And judging by the many similar reviews, I can't believe there hasn't been a recall on this unit.