Product review (1 stars): First one was broken, Amazon representative lied about replacement shipping
I am rarely unhappy with my Amazon purchases.  But unhappy doesn't begin to describe my disappointment.  I ordered the first unit and it came the next evening.  I went to install it the next morning and it leaked.  That was unfortunate.  A washer that is depended upon heavily still was not fixed.  I promptly contacted Amazon and they said they would get the new one to me the next day.  Hey, I understand, sometimes stuff comes out broken from the factory.  All you can do is take care of the situation.  I asked Amazon if they could get it to me first thing in the morning (after all, everything gets loaded on the truck in the morning some stuff rides around all day and some stuff gets delivered first).  In writing, the Amazon rep told me that she would place a priority on the delivery and try to have it to me by 10 am.  Great!! I thought.  When the UPS truck came down my street at 9 I was really happy.  Then it went to my neighbors house and left.  After waiting all day for it, It finally came late in the afternoon.  I asked the UPS driver if there had been any priority placed on my package and he pointed to the label and told me that the package just had to be delivered by 11 pm, there was no priority on the delivery.  It would have been one thing for Amazon to tell me that they couldn't place a priority on my package.  It is quite another to lie and lead me to believe they were doing something that they just simply were not doing.