Product review (5 stars): What a great NewAir Ice Maker and Support Department
I purchased this item a couple of years ago and have loved how it operates and it produces a lot of ice for my cooler during the day.  I have never had a problem until, recently after a RV trip with our ice maker, it stopped working.  I ended up founding that it must be the water pump.  I contacted NewAir Support department and found their service to be excellent.  When I received the pump, it wasn't the same as the one I took out of my Ice Machine.  I called the Support department and the lady in that department was very sorry for the problem.  She told me to take a picture of the old pump and a picture of the new one they sent and send it to her by e-mail.  In the same day she was able to determine that my pump and been upgraded to a different one and she went to the technician's and they found one just like the one I took out.  She immediately had the pump sent to me the same day with no charge to me.  It's great to work with people like NewAir Support.to see that their customers were happen.