Product review (1 stars): When this was working it was pretty good. But
Broken within 6 months. Poorly made cheap plastic moving parts that bear quite a bit of pressure. When this was working it was pretty good. But, it only lasted 6 months before one of the plastic bits snapped and now it can't  move water into the tray. Another serious drawback of this unit is the inability to clean it properly. Areas that cannot be reached with a cloth get a serious slimy build up. GROSS. Even though the unit is "covered" under the manufacturer 1 year warranty, they do not cover the cost of shipping after 30 days. Shipping costs for something this large and heavy from one coast to another were not worth it.(Estimated from USPS for size, weight and distance was over $50) Yet another piece of planned obsolescence headed for the trash fill.
For me, soft ice is pretty much a necessity. These portable units make foggy ice...which turns soft fairly quickly, but based on reviews of just about every brand out there, they break...usually within 6 months it seems. I decided to order one from Hammacher Schlemmer who offer a lifetime guarantee and $10.50 flat fee return shipping after 6 months. (much unlike Ivation's 30 days)