Product review (2 stars): I ordered this product from NorthAmerican HVAC  but....
NorthAmerican HVAC

My apologies for not responding sooner there were far more pressing matters I
needed to attend to.

1. I will not be sending the unit back via your reluctantly issued RMA
which I would have to pay for anyway.  But hey thanks for the warm and fuzzy invite.

2. WHY?: In your first response you encouraged me to install the unit stating
the only way you would issue a RMA would be for me to take photos of the
unit not fitting or not working in my freezer.

I quote NA-HVAC: "The IM6 is a compatible replacement for WR30X0327.
You may only need the ice-maker out of the kit. If this item does not fit,
we will need photos that show the new ice-maker compared in the freezer.
We will then need to issue you a RMA number accordingly. "

Which of course you knew would violate your own return policy.

I recommend all future customers of this company read their policies
first before making the decision to purchase items from them.

[...]

So...In response to me filing a claim with Amazon you sent me a RMA which
you knew you would refuse to honor. Thank you so much.

3. The initial issue was that NorthAmerican HVAC sent me ( without so
much as an email to me) a different product from what I ordered.
I ordered a WR30X0327 - 130.00 exact replacement ice maker but was sent an IM6 86.00
dollar compatible ice maker.

And again I want to make this point clear that at no time did you contact me to ask if sending me the compatible was ok with me.
This is a classic bait and switch IMHO.

4. You have yet to even acknowledge this was unfair to me - so I have assume
this is a normal way of business for NorthAmerican HVAC.

5. For the benefit of readers of this review - Per HVAC's first suggestion:
Did it fit? Yes with some adjustments. It is a little smaller and produces ice slower with less cubes than the one I had ordered but it
does work, which I did acknowledge in my claim.

6. What did I ask for? I asked for a reduced price since the compatible
ice maker sells routinely for a much lower price - even right on Amazon
itself.

Had I wanted the cheaper product I would have ordered it - but
NorthAmerican HVAC decided they would make this decision for me without
my consent. How nice of them.

7. Would I personally have anything to do with this company? Heck no I would
not and I wished now that I had done more research into this company's policies before ordering something from them.
I will be more diligent with purchases going forward.

8. Moral of this story: I paid for a steak but got a burger instead and was told the burger was
compatible. Well I guess they are both protein. Right?

9. A copy of this email will be posted as a review of my purchasing experience with NorthAmerican HVAC.

Thank you for time and consideration.