Product review (2 stars): Big, Cumbersome, Shoddy Quality - But Daily Deal Worthy (So far)
First off - It's BIG. Very big, about as tall as a small fridge, but much thinner. You'll want to find a location where you can pull the door completely out.

If you ordered this as a Daily Second - If you ordered this as a Daily Deal, you might have run into a similar issue where delivery was delayed, box came beat up, and maybe even your unit seemed to be previously used. When I removed the unit from the box, the first thing I noticed was there were multiple screws loose holding the body panels together and the slide out door kept getting stuck at a certain point. Before setting up I made sure that all star screws were tight but I have not figured out what is keeping the door from sliding out entirely.

Form my test run: half of the shirt was nicely steamed and fresh smelling, but the other half still wrinkled. I assume this is due to the door malfunction or some other issue internally. The Pods work like K-cups and are pretty cheap ($0.60/pod). But from other reviews and Sub-Reddit, if you refill the pods with water they work just as well without the scent.

I'll update this review once I've had a chance to run through a few uses and fix the sliding door. As of now, I have the impression that these units are being blown out due poor sales (Retail $500). Don't spend more than $150 - there's a high chance it will be discontinued. I won't be returning due to the sheer size of the unit/damage to packaging while in transit.