Product review (4 stars): A bit noisy and no parts, but works great
I have been using this ice machine for about three years at my bridal shop and it is the perfect office/boutique ice machine. It provides plenty of ice for my needs and replenishes quickly. After about a year and a half while cleaning the inside I accidentally damaged the mechanism that tips the ice into the basket and the machine doesn't work without it. I searched everywhere and couldn't find a replacement so I finally broke down and just bought a whole new machine. Besides not being able to find replacemetn parts the only other con is that it is a little noisy but we got used to it after a while.