Product review (3 stars): Great Value, poor support.
In most areas I would give this cooktop 5 stars. It arrived without damage except for a couple of control knobs. I consider this product a great purchase, costing hundreds of dollars less then competitors. The unit performs very will and I am happy with that part. Installation directions could be clearer. I have read several reviews that said an adapter was needed for US installation, but you can use a flexible reinforced fuel (gas) line and hose clamps. I installed a shutoff valve before the fuel line. I have had problems with a couple of control knobs being discolored from the start, (factory defect), but the most annoying thing is that the labels around the burner control knobs fade away quickly. Evidently the paint was not cured properly and the few times I have cleaned it with just water and cloth, the labels are practically gone. I was told by the seller that they would ship me new knobs, but they have not arrived after a month. I have searched everywhere online for a place to buy parts, should it need repairing down the line. Made in China, there is no support line, address or phone number and no parts available . Most of my problems have been with customer service.