Product review (3 stars): Corporate ripoff
I called Whirlpool and they would not send the part unless I authorized them to send a serviceman to install the part. Amazing. They put a cheap duckbill grommet on the drain that causes everyone problems and they want to turn it into a money making opportunity. The part cost them a few bucks and they want to charge me for one of their " technicians" to install it. my ten year old son can install it. I don't have to tell you how much they want to charge to come here and do it. you get the picture. I reminded them that I have been buying only Whirlpool products for 35 years. No matter. It should be a recall because the part was not the right type of application to begin with. The replacement is what they should have used in the first place. and they should be fixing it regardless of whether the appliance is under warranty.