Product review (2 stars): BEWARE-Read beyond the warranty!!
We purchased this range in August. In November, three months after the purchase, the glass cooktop cracked/fractured. I used the range one evening and it was fine. The next morning the cooktop burner I used was cracked. Samsung's warranty does not cover the cracked/fractured cooktop, as it is considered "physical damage", regardless of how it happened. Other manufacturers' warranties cover this "damage". A Kitchenaid repair person shared that this is not uncommon with glass cooktops. I have since read reviews from Samsung customers who share my experience with their glass cooktop. As one customer review stated their "warranty sucks"! I am in the process of trying to get the stove repaired. It has been almost two weeks and Thanksgiving is two days away. NO repair person will touch it, as it is under warranty and they refer you back to Samsung. The stove itself has high ratings. I initially was extremely pleased. I have owned glass cooktops for the past 20 plus years and this range was an upgrade for one purchased five years ago. So the damage is not related to how I cook on the stove or the equipment I use for cooking. I do not know why any retailer would want to associate themselves with a Samsung product under these conditions. (https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=Samsung+NE59J7750WS%3A+NE59J7750WS+Electric+Flex...+)