Product review (3 stars): Warranty Service
We purchased the KEBS279BSS on March 7 of 2014 and had it delivered and installed May 2015 as part of a kitchen remodel.  In mid March 2015 after using the self cleaning feature on the top oven the convection fan would make a louder than usual noise when running during the bake cycle.  We called for warranty service (less than 1 year old).  Service came out and said fan was bad and would replace both upper and lower.  Bad news is it requires 2 service techs to do the repair because the oven needs removed from the cabinet.  The first tech is covered but the second would cost us $150.  We also would have to sign a damage waiver releasing the service company (authorized KitchenAid Service) from ANY damage during the repair.  They would not even perform the work without the signature.  We specifically asked if they dropped the oven during the process and damaged the floor or broke the corner of the new counter or anything would they be liable and they responded "We are not responsible for ANY damage".  Not a good feeling but things need repaired.  We took this issue up with Kitchen Aid and found out in their Warranty it states under items NOT covered is an appliance installed improperly OR in an inaccessible location.  A wall oven installed in the wall DOES NOT have access to the back side.  As a result, the warranty only pays for 1 service tech!  After further review we found this to not only be true for the oven but for all appliances.  Granted most can be serviced by 1 person but built ins or large items that require more than 1 person to move them means you pay extra even under warranty.  We were also told that there are issues with the self cleaning and overheating.  Since this was the first time we tried it and the result was damage to the oven, I would say the problem still exists.  The oven itself does a great job but I wonder how long it will last.  I am also purchasing the 5 year warranty but I also know if the oven has to be removed again, it will still cost me $150 for the extra person.  We also found out that GE and some others put the same thing in their warranties but make it a little more obvious.  The other issue was according to KitchenAid the warranty started the day we ordered the appliances and not the date of installation.  The appliances were ordered through a reputable appliance dealership who had to order them and held them until ALL of the appliances were delivered to them and kitchen was ready for installation.  This means we also lost 2 months of our original warranty because we tried to have everything ready.  Watch your start date on all your warranties.