Product review (5 stars): Really great customer service!
My original review was not stellar because the item arrived dented which I did not immediately notice, as I had focused on the glass part when I expected it. When I left feedback about it, I was immediately contacted with an offer of some partial refund (since I was not planning on packing it up to send it back). I had sent them pictures of the dent and received an immediate response and refund confirmation. This sort of customer service you don't see every day. The clock was a puzzle for me, too, at first. (The manual mentions plus/minus controls which my display doesn't have). After a little more experimentation, I found out that I had to hold the clock button for probably 4 (not 2) seconds to enter the clock setting mode. Then I could use the light and fan controls to set hours/minutes respectively. The product and customer service combined deserve 5 stars.