Product review (1 stars): Clumped Ice
The ice clumps up in the ice bucket/container.  I've contacted KitchenAid several times about this issue.  They keep sending out service individuals who keep coming up with different solutions after they call into KitchenAid's techline.  Basically, the ice clumps up into one big chunk of ice.  We also experience water coming out of the ice dispenser.  The service folks after done the following:
1.  Techline says that room air goes into the ice bucket when you open the left door.  Don't open left door.  Excuse me!!!
2.  Flapper door not closing all the way so warm air travels up through the flapper melting the ice. (per KitchenAid techline replace flapper door)
3.  Third service guy says flapper not the problem.  Electronic module in the door not programmed correctly for model of refrigerator.
4.  Yet different service company comes out and installs flapper door.  Within 24 hours I have clumped up ice.

I say buy at your own risk!!!  I have patiently put up with KitchenAid's repair process and YET they will not replace the refrigerator.  They do not care one bit about this product working correctly for a customer!!!