Product review (3 stars): however when I received the unit it looked like it had been dropped from at least 3ft
The actual unit I ordered was a scratch and dent unit, this did not scare me initially, however when I received the unit it looked like it had been dropped from at least 3ft.  The unit would not sit level.  In addition to this there were no instructions on how to install unit other than to say hire a professional.  I ended up returning the unit for a refund.  I was not willing to pay more for a professional to install the unit and since I planned on having it in the open it sitting level was critical.

The deep discount I thought I was getting because of the scratch and dent did not work out for me.  Based off of the customer service I received I would consider buying from Air & Water again.  If you are in the market for a ice maker and willing to spend $400 on a new unit and possibly for professional install this could be a nice unit.  For me it was just more than I was willing to pay, hence the return.