Product review (5 stars): Works great. If you are handy, just do it. Easier than arranging for a repair call.
Thanks for all the information about trying to deal with customer service with this problem. Mine is the Kenmore version of this, but out of warranty.  So rather than do battle with a customer service department, I just bought the part and put it in. Like I read with somebody else here, it took longer to watch the You Tube vids and assemble the tools, than to do the actual repair.  Fits perfectly, did the job, no more water on the floor of the freezer running onto the floor. Watch the YouTube vids, there are at least three. You only need to take off the rear panel. No need to go in thru the freezer compartment at all unless you need to defrost immediately. You may need to defrost to get the drain clear again. We just packed the freezer stuff into a cooler of ice, and packed ice into the fridge section, and left it turned off overnight. Leave the freezer door open and the big sheet of ice on the bottom of the freezer will be loose after an hour or two. Take that out as soon as it loosens to prevent a bigger water clean up later. You can use it in the fridge compartment for extra cooling.