Product review (5 stars): Wow!  Excellent Price, Quick shipment and above all outstanding customer service!
I looked around quite a bit for a 36" stainless steel hood for our new home and comparable hoods were $1,000 - $2,000 range.  I was initially bit skeptical since price was so good and was not sure if this hood will work with our 9' ceiling.  I was happy to get quick answer from Laureen that it should be fine for 9' ceilings and I placed the order.  Item was delivered within 3-4 days.

We just moved into the house and noticed that the lights on the hood did not work, fan worked just fine.  I wasn't sure what to do since I had purchased the product over a month ago - but decided to send an email to the vendor to see if they can provide me with any pointers.  I was really impressed to receive the email from Laureen within minutes telling me she had already put replacement transformer in the mail for me and in the mean time I can check for any loose connections.  My lights are now working fine after replacing the new transformer.  The product looks great and working good for last 2 weeks that we have been using.

I will definitely do business with this vendor.  Things happen, but, how they addressed the issue was amazing in my opinion.