Product review (2 stars): Did not live up to my expectations.....Even better than I was hoping for!! Perfect for those who like to chew and crunch on ice!
**Update over a year later. I genuinely loved this machine in the beginning and it was pretty good for about 6 months but then started making smaller ice or the timing was off and it would dump ice and when full it would scoop up the overflowing ice and still make new ice creating a monstrous chunk of ice that the thawing probes couldn't even melt off it was so chunky and thick. This happened several times and i used multiple devices to help break it up and "unclog" it. It eventually stopped making ice and instead Of the hastle of finding the warranty via email and using it (which in itself was a disaster trying to hunt it down in my email but it was delayed and I received way later than it should've been sent), but instead of using the warranty and dealing with the mess we just purchased a new one. ****Update on the new 2nd time around machine and it lasted about 5-6 months and same problems as the first but this time around it wasn't filling up the water tray to make ice so it was constantly running and producing NO ICE!! It went in the trash with the first one and I moved on to a different brand and love it so much more so far!

*Original review, update above and it isn't good!  This is the perfect counter top home ice machine! I chew ice a lot to help with nausea I experience due to an illness. My ice machine in my refrigerator was not keeping up with the demand I needed so I asked for this ice machine for Christmas. I need the ice to be soft so it won't damage my teeth even further and satisfies my crush desire as well as helps with nausea. This is is so so soft and is easy to crush up! It also makes just the perfect amount to get me through my days and my 4-5, 32-44oz cups of ice water a day. Again I can't emphasize enough of how great this machine is and how awesome the ice is!  The ice at gas stations or at the grocery store that are in a 10lb bag are clear and super hard to chew on, even after soaking in water for several hours. This 'bullet' shaped ice is more cloudy, but not dirty. If anything ever happens to mine, I'll be ordering a new one within minutes I'm so in love with it!! And I want it to be clear that I was not given this product by the company for a good review. I asked my father for this for Christmas and truly just am in love with it and genuinely mean everything I've said!  Don't pass up on this great machine folks!! Once you have it, you'll be asking yourself why you didn't get it sooner than you did!! Enjoy, I'm off to 'snack' on my amazing ice!!