Product review (3 stars): Great Product, Bad Customer Service--Needs 'Water Hammer Arrester' (I'll tell you which one I got)
Both of these machines work really well - once you but the water hammer arrestors. The washer draws water in quick, violent bursts which will rattle the pipes in your home.
That's where the horrible customer service comes in. I called customer service which happens to be in the Philippines and spoke to some very heavily-accented ladies, none of whom I could understand without multiple tries at rephrasing their answers, spelling out certain words...
When I described the problem of the violent, pipe-shaking propensities of the washer I got an answer that sounded like: "You have water hammer!"
I didn't know what a water hammer was at that point in my life even though I considered myself a well-travelled man.
Water hammer you say? Is that something I have or something I need? Is it a physical condition or an actual item that I have broken?
These questions seemed to only add confusion to the problem with my customer service attendants. One lady hung up on me.
Honestly, I wasn't my usual 'jerk to the customer service person'; I have turned over a new leaf and seek only common ground and understanding.

On the third call, I patiently asked the lady to spell the last word in her indecipherable patois. I got the first two words: 'water hammer', though I still didn't understand the context.
"A-R-R-E-S-T-E-R."
Arrester!!! Ding-ding-ding-ding-ding-ding-ding-ding-ding-ding! We have a winner! If I had Skype we could have played charades!

A 'water hammer ARRESTER'!!! Finally, something I can google. I googled and got answers. I Amazon-ed and I bought two! For around $10 ea and they solved the problem! Here they are: http://www.amazon.com/gp/product/B000H5MQNM/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1

What a journey!

1st of all, why doesn't LG include these with their washers or at least tell you, in the instructions, that this may be a problem that is easily solved?

2nd: Why does LG farm out their customer service to below minimum-wage-salaried people in a different country (I don't want to be mean, this is the 'new me') whose English skills are not up to the task? I feel it's just a cynical attempt by corporations to put up a really cheap barrier between them and their customers and they, the corps, don't really understand how utterly painful this process is. LISTEN UP, LG!

Contrast to the BMW Financial Customer support-they get s*** done and it doesn't take multiple phone calls and requests to spell out anything