Product review (1 stars): Not sure which is worse Ice maker or customer service
I purchased this equipment in March 2010 and have had not less than 8 service calls to my home addressing the icemaker.  It started with water running all over the refrigerator and newly installed hardwood floors.  The tech came out and repositioned a fill tube that was installed wrong during manufacturing.  Next, it frosted the outside of the icemaker and failed to make ice, so they replaced a seal.  Next it quit making ice and delivering water to the door, hence a new water valve.  It failed to make ice again, so they replaced a circuit board.  It is no longer making ice and has started frosting the outside of the housing again and they want to replace the icemaker mechanism.  Many of thses service calls triggered a call to the KitchenAid tech line, so it wasn't a service tech's inablility to properly diagnose a problem.  A few weeks ago when it quit working, I was graiously told by the customer service rep that this machine was obviously a piece of dirt and when the next guy came out, I was to have my refrigerator deemed as "unrepairable."  Well, today when the tech came out he was told to replace more parts.  I called customer no service and was told, "too bad, our warranty only repairs the equipment and when the warranty expires, you are on your own."  This was told to me by a person who represented himself as a Whirlpool member of management.

I have built more than 350 homes in my career and I will not ever refer my homebuyers to KitchenAid again.  I have been treated like I bought a used Hugo.  I would not buy this junk and am trying to figure out a way to get it out of my new kitchen.

If you want more info contact me at BuilderTom@4BuilderTom.com