Product review (2 stars): Not User-Friendly
I'll be fair and give this two stars because we've only had it for 10 days and haven't had the long-standing issues of some of the other reviews, but it sure looks like it could down from there. In its favor, it's certainly one of the cheaper options and is built to handle large loads.

However, the user experience leaves a lot to be desired. I find the lock feature to be a baffling addition. I'm accustomed to adding the detergent and then running a bit of water to dilute it before adding the clothes. Because of the lock, that's impossible. Once the water starts, the lid locks. The only way to then open the lid is to cancel the wash, at which point the water drains completely. So your clothes sit directly on the detergent, which I guess wouldn't be an issue for some, but as others have stated the machine doesn't always give a thorough clean to your clothes. In just the 10 days we've had the machine, we've had a few loads come out with detergent still on the clothes.

It is also noisy - ours is in the basement and we can hear it upstairs while watching tv.