Product review (3 stars): Emerson does not back up their warranty
I purchased this ice maker from Target 11 1/2 months ago. It has run perfectly up until a week ago. I came home and opened it up and the water was hot, cloudy and it was not making ice. I thought about emptying the water and putting cold water back in, but then realized that the water was cloudy because it had coolant in it. Makes sense...coolant leaking into the water...no coolant in system to make ice.

So I send an email to the customer service address in the owners manual (Monday).

The next morning, no response, I respond again saying I only had a few weeks before the manufacturers warranty expired (Tuesday).

That afternoon I finally get a response saying they are sorry for my problems and could I send them when it was purchased and provide the serial number (Tuesday). I responded immediately with the requested information.

Two days later, after receiving no response, I send a follow up email (Thursday). An hour later they respond asking for my physical address before they could send me an RMA number. I immediately respond with the requested information.

I have now sent them 4 additional emails (Friday, Saturday, this morning [Tuesday] and this evening [Tuesday]) asking that they please provide the RMA number before the manufacturers warranty expires and I've received zero response. I've even tried calling their corporate office and THEY DON'T EVEN ANSWER THE PHONE!!!! Three different phone numbers and no one answers.

I will never, EVER, buy an Emerson product again as long as I live. At this point, I don't want them to respond because I'm sure with all of the other complaints I've seen, the repaired or replaced item won't be any better. As soon as I'm done here, I'm going to see if they're listed on the BBB and I'm going to list a complaint their as well.

UPDATE: After filing review on BBB, I got an immediate response. They replaced the unit and so far, so good. I don't use it as much as I used to, but it is still going strong. I still hold with my original assessment, however. I will probably never buy an Emerson product again.