Product review (1 stars): Undependable Product & Horrible Service
We purchased this dishwasher mainly because it was advertised as being quiet and having a garbage disposal built in. Ours broke within 6 months and we were told that it was clogged and the main pump needed to be replaced. It was this time we learned from the repairman that we were not precleaning our dishes well enough (although we weren't doing anything differently from our last dishwasher that lasted 10 years) and the garbage disposal really isn't much of garbage disposal if any. It took a repairman over a week to come to the house and after ordering the part it took him another 3 weeks to come and install the part. The one time our old GE dishwasher broke, it took them a week to fix the problem, so 4 weeks here seems unacceptable to me.

Since the repair, the dishwasher has been louder and not very good at cleaning. I now think that the repairman didn't do a good job reinstalling the dishwasher after fixing it. After realizing the middle and top sprayer arms were not spinning, I contacted Samsung online and opened a service ticket that they canceled for some reason. So I called them and explained the problem and they wanted to do is mail some parts for me to fix the dishwasher myself. I told them this wasn't enough and they told me "we don't respond to water related issues" and to call their contractor. I called the contractor and they told me to call Samsung!