Product review (2 stars): Mixed Product Quality, Instructions and Customer Service
May 15, 2014 update - I noticed water pooling on the floor under and around the product.  I pulled it out, unplugged it and noticed that it has a black 'condensation pan' above the motor which is affixed by two screws.  It was full of water.  I reviewed the instructions and didn't read anything about this.  I took it off and dumped it and emailed Danby about it.  Here is their response (within 24 hours):

It is not normal to have the drip pan overflow as the water should evaporate. Usually, unplugging the unit for a couple of minutes will reset the unit and the problem should be resolved. However if the problem persists, you will need to have the unit looked at by a service technician.  Note - I will unplug it tonight and provide an update in the near future.

For service you may visit [...], and under "Customer Care" select the link "Locate a Service Depot". Once you have entered your zip or postal code, a list of authorized Danby service depots will be shown in order of proximity to you. You may contact any of them on the list to set up a service appointment. To ensure no out-of-pocket expenses to yourself within the warranty period, you must show the service technician your original proof of purchase which verifies that you have a valid warranty.

Should you have any further questions, please do not hesitate to contact us again by replying to this email or by telephone at 1-800-263-2629 to speak with a member of our Customer Service team.

I bought this in Nov 2013 and it arrived quickly from Amazon.  Unfortunately it was missing a leveling foot and had a small dent on the stainless steel on the right hand side.  I called Danby and they told me the damage was caused by the shipper and I'd have to call Amazon.  I asked: "How do  you know it didn't happen at the point of manufacture?"  She asked if the box was damaged and I said no and asked her how she could be sure it was Amazon's fault.  I told her that it would be faster and simpler to send me a leveling foot and give me a 20% discount and we'd call it even.  I told her that I didn't think they would want a negative review on Amazon.  I had to send her the model, SN and pictures to prove the damage and the lack of leveling foot.  I hate when companies think I'm guilty until I prove to them otherwise.  That is why I wrote the book on customer service titled Negotiate Anything which is available here at Amazon.  I will update once I judge the response and timeliness from Danby.  The initial contact was average at best.  The instruction manual is not clear - they don't show you physically where the temp control knob is.