Product review (5 stars): Make sure you order from Whirlpool!
The reviews for this product fall into one of two categories: either it didn't work because the string was too short or it worked great.  I've got a Kitchen Aid Superba that I was trying to repair and according to the parts list online this is the correct repair part to use.  After ordering this item twice from two different suppliers I can tell you that both of the reviews are correct.  When I ordred from Seneca River Trading Company I got a part that was too short and broke two days later (and which made a terrible noise when opening and closing the door, just like a video posted in another review).  I decided to try again but this time I ordered it from Whirlpool.  When that part came it looked exactly like the picture and the string was the appropriate length.  When I installed that and now my dishwasher door looks like new.

Bottom line, this part *DOES* work, but do NOT get it from Seneca River.  My five star review applies ONLY to the Whirlpool part.  The Seneca part gets 0 stars.