Product review (2 stars): plastic knobs do not tolerate heat, and GE hasn't approved a retrofit all metal knob for this unit.
One major problem: These backlit, plastic knobs do not tolerate heat.
Purchased Nov 30, 2014. Installed in January 2015. Today, July 8, 2015- Of the 5 primary knobs, in the last 3 days 2 broke off entirely while turning off, and 1 left the gas on when this occurred. 2 more are already cracked and breaking, leaving 1 currently intact. GE is replacing all plastic knobs under warranty (this time) but claim this failure rate is acceptable and that engineering hasn't approved a retrofit all metal knob for this unit. Please note that this issue has been recognized and addressed with full metal knob replacements in other GE Cafe models.
What happens in another 6 months when the next set fails, and the warranty has ended? And 6 months after that? I'm not looking forward to this ongoing issue and future arguments that will ensue.
My complaint is not with the customer service I received, as they were friendly, understanding, and professional, nor is my complaint with the look or cooking capabilities of my unit. It is with GE not fully taking responsibility for this issue in their product line. From the info I've found, at least unit that has been approved and retrofitted has the same BTUs.