Product review (1 stars): On the way back
I've had nothing but problems since the day this was delivered and the worst part is that LG has the WORST customer service department I have ever had to deal with. A recent chat representative even wrote that she will go "one step a time for me" while reading from the manual. I have a masters degree in nursing, I can read directions!  The stove comes set up for natural gas and it took 2 technicians almost 2 hours to get this set up and installed.  Cost me an additional $320 and yes, these were experienced technicians from a reputable company, but very little is known about this model.  First issue was that the ultraheat burner would not ignite and had a flair up issue when it did.  I had to get "approval" from LG for a service call and again, even the company of their choice knew very little about this stove.  He had to call LG for help and their technicians talked him through the repair.  The upper oven was burning just about everything I tried to bake so I asked him to check that.  The oven was set at 350 and his professional digital external thermometer was reading 425 degrees AFTER the preheat cycle and took forever to come anywhere near 350 degrees. The instructions tell you how to adjust the oven temps, but the (+) does not appear on the digital display, as stated in the manual, so you have no idea if the adjustments your making are even effective! After burning lots and lots of food, I finally got the oven to semi work. I put a high quality thermometer in the oven and it was all over the place, 300-425 degrees during the baking cycle. Now lets talk about the lower oven. From day one there was a terrible odor which I was told was from it being new.  Again, it burned just about every thing I put in so I started playing with the adjustment feature.  It got to a point where some rolls were golden brown on top, but the bottoms were barely done, but at least they weren't burnt! Not to mention that this thing sounds like you have a jet engine running in your kitchen! Now, here's the real kicker. This morning I opened the lower oven to move the rack and the entire inside was black, covered in soot (see photo of rag I used to wipe just the bottom.)  I Called LG but they refused to let me speak to the technical department to see if this was normal for a new oven or if I needed yet another service call.  I was told "this department only speaks to other technicians."  I called Lowe's and this piece of junk will be on it's way back to the store later this week.  Thank heaven I purchased it from Lowe's, at least someone stands behind the products they sell.