Product review (4 stars): Had to return first one, but second one is great!
I was upset with the first one I received, since it arrived with a huge crack that showed insulation.

Requesting an exchange was so easy, and the return process, after a call to customer service when nobody came to pick up the return initially, was quick and easy.

We let it sit for 24 hours, then plugged it in and tested it with a posicle overnight. It works very well, is super quiet, and doesn't seem to be running a lot- especially since we only keep unopened things there so we don't have to open it a lot. As a bonus, the slightly rounded top still makes for nice additional counter space in our small kitchen!