Product review (1 stars): Pure Junk, the company customer service is horrible
Junk, pure junk. It takes 1 to 4 hours to make a ribbon of very small ice cubes that fall into the bucket and pretty much melt before the next ribbon comes out. This isn't in the middle of the summer,  it's winter! We have a larger model that works great.

If the ribbon of cubes get hung up on the sensor for tray full, the whole thing shuts down and everything melts, and the machine doesn't restart.

They show a full basket of cubes on the box. The only way they could have taken the picture is if they went to the party store and bought a bag of ice.

Customer service is a joke. They tell you that something is in the manual and when you ask for the page number,  they will not provide it.  They tell you to read the manual.

JUNK! I would give them 0 stars or less if I could.