Product review (4 stars): 5 Star to 1 Star to 4 Star
Well I did a bit of researching, and saw there were longevity issues with all these portable ice makers.  Because of this, I purchased an extended warranty as well.  The concept and initial ability of the icemaker were fantastic, and I was thoroughly pleased.  However, 25 days into using the product it stopped making ice.  I opened the unit and smelled a foul stench that one would anticipate being some electrical wiring issues/Motor issues.  Externally the unit looks fine and lights all function.  Since occurred within the first 30 days, NewAir is going to provide a new machine.  If anything else occurs by the company during warranty...will repost.  Started as 5 Stars, and obviously fell to 1 Star, so a good average would be 3.

****Well to further review the maintenance effort. Ended up that the compressor fried. With that said, New Aire was very accommodating and sent me a new machine and this one has been working fine for the past4 weeks. Policy for New Aire is to replace a machine if any problems in the first month (they have to send an RMA and look at product before doing anything). After first month they repair the item or if unable/cheaper they replace.

I recognize that all products such as this are in effect small air conditioning units, and the transportation from China then to the home can mess a small product up. I still do not expect it to last more than 1 year (therefore the extended warranty), however the machines works great and Customer Service was great as well***  Upgraded to 4 Star

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