Product review (1 stars): Poor door latch design, very poor support. Mine failed on 3rd day!
Supposedly, Samsung has recently passed up the competition for their dishwasher quality. And they've won awards, too., for their products and support.  Sadly, this has not been our experience with this product.

We took a chance on the new water wall tech. On the surface, it seems logical that this would provide better coverage of the dishes and get them cleaner. Near as we can tell, this part of it may be true. But this advantage is unfortunately negated when the product quits on the third day (the third load ever run). Product showed a 'leakage' error, with the corrective action to be to shut it off and call for service.

As stated on the unit itself, we contacted Samsung for support first. The next day when they called me back (caller ID did not identify as Samsung, by the way), they tried my number but I was unavailable to take the call. The rep indicated that that after trying to reach me, he would close the ticket! ("Nooo!!!!"). But he also said he'd email me more information.  In the email I received, it told me to look under the machine (not instructing me as to how to get there) and check the lines for leakage. Failure to follow the troubleshooting may result in a hefty fee for making a person come out there, if they find nothing wrong with the unit. Um....no. Bad support.

As to the dishes themselves, it did get them clean. They were not dry, though. Not a very big deal for me, but still. Another annoying aspect was that the middle rack only has 2 positions. The low position is too low for our dinner plates, and the high position is too short for some of our glassware. The rack needs a middle (1 inch between) position and then that would be just right. The unit we're replacing it with has this feature.

One thing our old dishwasher had that most newer ones don't seem to have, is an outward indicator that the dishes are clean. In fact, it would keep the clean light lit if you went into the dishwasher for a short time to get something and pull it out. I wish newer dishwashers had this, and it's even harder now because controls on the outside of the unit are apparently unsightly.... an example of when design misguidedly trumps function.

Bottom line, important features of this dishwasher (and their very lackluster support) need some serious tweaks before you take a chance on it. I knew it was new, but reviews so far seemed good, so I took a chance on it...and for multiple reasons it just didn't measure up, I'm afraid. My old dishwasher lasted 15 years and was nothing special, but it cleaned my dishes and never needed service until the day it died. It owed me nothing. This one, on the other hand, is futuristic....and unfortunately flawed.  Waterwall doesn't mean anything if the darn door won't stay closed. And Samsung's poor support is far beneath the premium price they are asking for this product. If they cannot stand behind products that fail on the third day, then it's not a good value.