Product review (1 stars): Customer Service from Whirlpool is brutal
I have been talking to your customer service department for two weeks. I had a dryer that was TWO days out of warranty and with much conversation and emailing back and forth, a supervisor there decided to cover the work on the dryer.

Well a few days later the washer started to act up. So I called back and tried to get the washer fixed under warranty also, but by this time I'm TEN days out of warranty. Now they say they won't cover the washer because it's a little out of warranty.

I called there and ask to speak with a supervisor. I spoke to a lady named Danna. I told her all about our not for profit company and how that this washer and dryer is part of our youth camp, we only use it 5 months out of the year etc. etc. Well after talking to Danna I got the picture that she was trying to find a loop hole in my conversation to push the problem back on me. For example I said "we moved the washer and dryer to a different location" and she said "Ohhh you moved it....well that's probably why is having trouble." She spoke of extended warranties that would cost $300. We bought the washer and dryer for $697 per unit and have had it for ONE year and both have stopped working around the year mark. If I paid $300 to fix the washer, we would have $1,000.00 in a washer that has issues? Mind you that we used it for 5 months out of the year. Didn't sound like a good deal to me.

Danna told me that I could call back and we would work on scheduling service or she would see what she could do for my. She gave me her direct line, I called twice and left two message and have never heard back from her. Meanwhile I still need to wash and dry clothes.

I think whirlpool crosses their fingers for a year hoping their products work, than breathe a sigh of relief at the year's end.