Product review (4 stars): I bought this in February
I bought this in February and loved it from the start. It's quiet and stores well in an empty closet. It may sound weird that I am about to say that it broke today but the true mark of person or product is not in the perfections but when something goes wrong. I called there service department today. First of all:
- the automated (touch options where clear "press 5 for laundry)
- I was ready to troubleshoot the issue..... ummmmmmmmmm no troubleshooting???? just email you the receipt info..... sure!
-We are now looking for a tech to come out to my home and fix it...

So far so good.... this has been easy.. will update once fixed:

*sigh* 4/15/17:

The techs they send (when available) is A&E factory service (a Sears Company). The company support for the 1 year warranty has been great but A&E .... not so much. A drainage pump was ordered and A&E came in to put it in.. it drained and they marked it as fixed. Yeah :( it did nothing but drain. So called the factory again. They sent A&E out again... another part was ordered..... part came in. A&E ordered the wrong part. The tech came out and advised that they accidentally ordered the wrong part and ordered another part from the factory. We are coming close to the month now: I have the part... A&E came out yesterday..... He walks in.....  .... "I don't know what I am doing. You will need to call back and get another tech." I called A&E and ripped them a new one with no resolution.

A company shines the brightest when everything else goes wrong. I called the manufacturer and told them what happened while at my new job in a brief 15 min break. They are refunding my purchase. No more techs.... Send the requested items and they will send me my money back.
They lose only a single star as the product broke... but they did what they could even as A&E dropped the ball several times and in the end A&E failed and they saved me any further delays and refunded my money.