Product review (1 stars): A nightmare story of LG service
On November 23rd I had called LG because my french door refrigerator had stopped cooling a few days earlier. I was told that since it was past the 1 year full warranty I would have to pay for the labor but the parts would be covered. So they charged me $350 and said I would get a call in 24 hours to schedule service. a few days later I got a call and scheduled a repairman to come out a week later.

When the repairmen came out he examined the fridge and said that they compressor and closed cooling system would have to be replaced and that he would have to order parts. A week and a half later he came back to repair the fridge which last for about 6 days and then completely stopped cooling again. On December 29th I called LG and explained that my fridge wasn't working and they told me that they would set up an appointment to have someone come out. I asked them if they could get the parts out quickly since this would be the second time they would have to fix it but the LG rep told me that the do not do expedited shipping for anybody and that I would have to wait. The repairman came out on January 3rd and said that they compressor may have been bad and that he would have to order a new one.

It is now November 26th (almost a month since the repairman came out) and after leaving messages with the repairman that didn't get returnedI called LG to find out what was happening. after waiting on hold for 45 minutes I finally spoke with a customer service representative who said she would call the repairman to see what was happening. when she got back on the line she said that she spoke with the repair company and was told that they do have someone who could repair closed cooling system refrigerators and that they never bothered to call me and tell me this.

The LG rep told me that the repairmen was going to file a claim with LG and that they would have to refund LG for the money they were paid for the repair. I asked the rep if they were going to send out another repair person and they said that they would have to be refunded first and that the person at the repair company said they would do it in 24-48 hours. I then asked the LG rep what would happen if they did not call LG back and refund them, the rep told me she was told they would do it in 24-48 hours. I asked them again "What happens if they don't do it?" and the rep did not give me an answer. so basically, even though I did nothing wrong I have to wait and hope that the repair person refunds them, while I get nothing for the $350 I paid 2 months ago. And since the fridge still needs to be repaired I expect that it will take another week or two for a repairman to come out (big IF on that on) and then another couple weeks for parts to come in since LG won't help out getting it done quickly.

I expect that I will have to wait another month to get my refrigerator serviced and that it will be 3 months of not having a fridge. LG was more than happy to take my money but they could care less about actually following through with their customers.