Product review (1 stars): If you like the sound of grinding rocks, this is the machine for you!!!!
Replaced the original order within a couple of weeks in February.  Now, the replacement sounds as though it is grinding rocks instead of making ice.  Loved when I got it and now words can't describe how I feel about the money I spent for this machine!!!!!

Just got off the phone with Curtis International (the actual maker of the machine) and it is absolutely ridiculous.  You go through the steps that they provide to resolve the issue and tell you to call back if it doesn't work.  I called back, let them hear the machine and the noise it is still making.  I am then told, to pay them $7.00 for insure the machine, pay for sending the machine and they would "get back to me" to let me know if would be fixed or if they decide to replace it (didn't say the replacement would be a new one or not).  I will make sure that the next ice machine will not be one made by Curtis.