Product review (4 stars): Good experience overall
I have read a lot of bad reviews for this and I'm baffled that people think an entire brand of washers is bad because they had a bad experience. I have had my set for 3 years now. I have had no problems nor have I had to have a service done on the machine. Every electronic device can have problems. Nothing is perfect. That doesn't mean the manufacturer is bad or the line is bad. If you have a lot of laundry to do, like 4 or 5 loads a day because of a large family, chances are high that you'll blow the pump early because it's not a commercial machine. And even then, a large family would wear out a commercial machine before it's time. Myself, my husband and our roommate have all had to wash big and small loads over the years and it hasn't quit on us yet. We're all military and have to have our uniforms looking good. It gets military uniforms cleaned after being in the field or other dirty jobs. And my top loader couldn't. All I'm saying is that if you blow a tire on your car because it was bald, you don't blame the tire maker or the car maker. As for customer service, I haven't had the pleasure of dealing with that so I can't speak to it.