Product review (5 stars): Exceptional Customer Service
Like many others, I read a lot of reviews before purchasing but I'm not really in the habit of writing too many reviews myself. This one was important due to extraordinary customer service.

We purchased both the 24 Wine Cooler and the 24 Beverage Refrigerator for our remodeling project. Due to contractor delays they sat in boxes for a couple of months. (In service for about a year but 14 months out from the purchase date).

Customer Service  5+ Stars
Perfect Customer Service in an Imperfect World:
Nothing in life is perfect and even good products can succumb to an unfortunate mechanical issue. What matters MOST to me however, is how issues are handled and whether or not the experience causes me grief or not. About a year into using the Beverage Refrigerator it became less than whisper quiet  in fact it became progressively loud and obnoxious over time.
Although out of warranty, I contacted Kalamera to let them know of the issue and hopefully get some guidance on a fix or replacement part, etc.
Kalamera was very responsive and requested a short mobile video so they could hear the issue and help diagnose. The engineers quickly came back with some unfortunate news that the compressor was failing and could not be fixed. (No replacement parts available, etc.). Oh crap I thought.

To my surprise, Kalamera demonstrated great compassion and offered to refund half the purchase price even though they were not obligated to do anything.
Although I did truly appreciate the credit offer, as a consumer, I personally did not feel good about using their credit to re-purchase a replacement after only one year.
Even though buying a new replacement would essentially be half the price, I was a little weary about it.  Frankly I didn't have a lot of options since cosmetically, I had two side by side matching Kalamera products.  I expressed my hesitation to repurchase to Kalamera and was blown away with their response.

Kalamera offered to fully replace the failing product that was out of warranty and ship me a BRAND NEW 24 Beverage Refrigerator.
They had mentioned that they saw how nice the products looked in my remodel project and understood my dilemma about perhaps replacing with something else.
Once again they demonstrated great compassion and unbelievably great Customer Service and really wanted to do good by me due to the circumstances.  They even paid for shipping!

Kalamera essentially converted an unfortunate product issue into a very loyal customer.
Kalamera chose to stand by their product and put the customer and customer experience FIRST.
Most companies would have simply looked at the original purchase date, saw the product was out of warranty, and closed the case.  (As fellow consumers, WE ALL KNOW THIS TO BE FACT)

I want to personally thank Kalamera for going above and beyond.
We now have a matching set of whisper quiet great looking, quality Kalamera products.

Thanks again, Brian