Product review (3 stars): It is OK..but does not last under regular use.
Purchased this about two months ago and wanted to wait before providing a review.  It arrived wrapped in very secure protective packaging.  I set it up the first day and followed the manufacturers instructions regarding cleaning out the bucket and the interior of the machine before use.  I have it set up in my home office and use it every day...several times a day.  I prefer the small ice setting which is perfect for mouth size ice pieces without damaging your teeth. I use distilled water and the ice (outside of the first few batches) does not have any weird "plasticky" or mineralized taste that some of the refrigerator ice can sometimes pick up.  All in all, this is a sturdy, reliable machine and I would recommend.

**Update** My experience is similar to other buyers it seems....purchased on 1/2015 and it stopped working on 10/2017; so almost 3 years worth of steady use.  I had to knock down some stars due to the cost being almost double of similar brands and I maintained it regularly.