Product review (1 stars): Great features - poor reliability & awful customer
We bought this dishwasher just before thanksgiving, to replace an old failing machine; initially we were very happy with the the product.
It is quiet efficient & well organised. The sales person recommended Bosch for great reliability & customer support.
In mid January, the dishwasher kept stopping part way into a cycle. The user manual proved no use in looking up the error codes, so we called customer support.
They suggested a few basic things to try, which did nothing to alleviate the issue. They then said we needed to set up a service visit (covered under warranty), which sounded great. Unfortunately they told us the first available appointment in our area was 5 weeks away, which seemed ridiculous when we bought & had the dishwasher within a week.
We asked to speak to a supervisor who mentioned they had a limited view on the schedule as it was a weekend & didn't seem to really care; but when pushed, committed to call us the following day. A week later, Bosch customer support have not called. The products in general may be reliable, but when they don't hold up, Bosch's commitment is sorely lacking.
I could understand scheduling difficulties, if we lived in a remote community, but we live in the second largest urban area in California.  2 weeks later when I called back, they still have complete apathy over their lack of follow up & claim to have only 1 technician in the area & there is 'nothing they can do'.  May be a a good product, but possibly the worst customer service I have encountered in a long time.