Product review (1 stars): My conversation with Frigidaire concerning the mold problem. FYI.
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FRIGIDAIRE
Good Afternoon! Welcome Jay Francis! We look forward to being of assistance. Please be aware that the conversation will close if it is idle for 5 minutes.
11:46 am
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11:46 am
FRIGIDAIRE
Thank you for contacting Frigidaire, Jay. My name is Jamie. How may I assist you today?

11:47 am
1. Our Frigidaire Washing Machine. Although we have always left the door open and have always used the minimum amount of detergent per manufacturer instructions, black mold is growing on the rubber seals.

11:48 am
JAY
FRIGIDAIRE
On behalf of Frigidaire, please accept my apologies for the experience you are having with mold in your washer.

11:48 am
FRIGIDAIRE
I would be more than happy to provide you with some troubleshooting tips for you.

11:49 am
FRIGIDAIRE
The rubber gasket (bellow) should be cleaned after each usage or the when you have completed all your cycles for that day.

11:49 am
FRIGIDAIRE
To clean mold from the gasket, you may use a hot damp cloth with a bit of bleach and rub the gasket clean. You may also, run a load of white towels in a hot cycle to help with the cleaning of the gasket.

11:50 am
Regretably, that did not work.

11:51 am
JAY
FRIGIDAIRE
Should you need to replace the gasket you may contact our Parts Department at 1-800-599-7569.

11:52 am
Is this a warranty issue?

11:52 am
JAY
FRIGIDAIRE
I do apologize, this is a cosmetic issue and not covered by warranty. In addition the manufacturer's warranty is only for one year from the date of purchase.

11:53 am
Okay. Good information. That will allow me to continue with my review and comments on the Frigidaire washing machine for the review sites that I work for. Thank you.

11:55 am
JAY
FRIGIDAIRE
Is there anything else I can assist you with today, Jay?

11:55 am
No. Thank you for your assistance.

11:56 am