Product review (5 stars): Great service after a disappointing start!
We ordered a Thermador Pro Grand 36" LP gas range last September.  Just a few days after ordering it we were told we wouldn't receive it until sometime in January due to problems they were working out with the range.  We had read some negative reviews but after checking out all the other similar ranges we decided to chance it.  We had also paid extra for the top of the line Sapphire dishwasher instead of the Emerald they were giving as a free promotion.  Since we were willing to wait on the range they gave us the dishwasher for free and 10% off of the price of the range.  The range arrived in late January and just a few days after installing it we began to have error messages regarding the cooling fan.  We also had trouble with a couple of the burners on the extra low setting.  We immediately called our salesperson who contacted their reps.  We had a repairman out a total of three times in less than a month's time.  He replaced the software and the oven locked up and he came back the next day to work that problem out.  Cooking on the range was joy except for the occasional glitch.  Less than a month after installing the range the supervisor in Tennessee, Nathan Baker, sent out two of his factory men, Johnny Casey and Claude Wilson.  Johnny was a designer and Claude built these ranges.  They drove from the Knoxville TN area to central Louisiana, replaced all the problems, explained the workings to my husband, and apologized profusely for the inconveniences.  We just received a warranty extention for two extra years in the mail today.  Thermador may have problems, just like every other appliance we purchased in recent years, but they certainly step up and solve the problems to the customers satisfaction.  I'm looking forward to cooking on our range for many years to come.  Thank you Thermador!