Product review (1 stars): Worthless warranty
When this ice maker first arrived, it looked great, was very quiet, and did an excellent job of making ice cubes. However, soon after, it started getting louder, and louder, and louder, and then at 5 months, it failed. Died. Well, one of the features that made me purchase this one over many other similar ones, was that it had a 1 year manufacturer warranty. I also purchased an extended warranty, for beyond that. The manufacturer warranty has a phone number to contact for warranty service. When I called the number, it was the seller's number. They said that I needed to contact the manufacturer, who is in China, and the only method is by email. So I went to the manufacturer's website and used their contact email to send them the information of the product early failure and how to get warranty service. I waited. Two weeks, still no reply. I tried to call back the distributor, but no one answered the phone, and so I emailed them asking for their help since their phone number was the number to contact on the written warranty. They replied promptly, but all they said was that I needed to email the manufacturer. So, clearly, the one year manufacturer warranty is no good if they refuse to reply. I don't know what to do, but I'm very angry with this lack of response for warranty service from both the manufacturer, Della USA, and the seller. My recommendation? DO NOT BUY THIS PRODUCT! I'm telling you this so that you won't have to get "stuck" like I did. Unfortunately, all of these ice makers are made in China, and they work great at first, but don't expect them to last. My first one did last a little over a year before it failed (different brand), but to me, I don't purchase this product to be replacing it every year! I will not buy another one. Too bad, because I really liked the convenience of this chewable ice, when it worked.