Product review (1 stars): Customer service nightmare for subpar product
Opened the box. Followed the instructions to the letter. It made about 12 cubes and stopped working. Amazon won't let you return it due to special shipping and handling and I am yet to hear back from the seller about the issue. Very disappointed in the customer service addressing this issue. Also the machine itself isn't great; it doesn't keep the ice cold so after it makes the cubes you have to  immediately move them to the freezer while they're melting and you end up with a giant ice brick. No stars.