Product review (1 stars): Whirlpool, Customer Svc. Rep's not smart enough to turn a knob!
I'm looking for a replacement knob for my whirlpool gas ceramic glass cooktop.  I called whirlpool direct and spoke to a customer service rep.  I had already checked their website and found that it was not easly accessed.  So hey, why not call them?  They should know.  After explaining what I wanted and advising that their website was really weak, she told me to hold.  I figured she was getting some help.  She comes back to the phone and asks me if I am at home with the appliance?  I confirm, yes.  She says "you will have to get the serial number and the model number. Which I reminded her that I gave her the model number initially.  She said, well I can't help you if you can't give me all the information.

I replied that she was absolutely NO help and I thought she probably voted for Obama....

Then I am cleaning the knobs and realize the part number is on the back side of the knob! Ha Ha!!! Whirlpool doesn't know they put the part number on it!