Product review (1 stars): Spineless Company, Shoddy Service
Moral of the story: Do NOT buy products from a company that is not willing to do the right thing.

I bought this unit about 2 years ago and did not realize was defective because all the burners worked, but it did never put out the full output due to a faulty regulator. The only reason I found out about it was because my sister ended up buying the same unit and was getting twice the flame.
I called Thermador about this and insisted that they should fix it at their own cost. After all, replacing a $30 regulator should not be a big deal for them especially when I have bought a kitchcen load of Thermador/Bosch appliances, and thanks to me, my sis did the same.
But ofcourse, I keep getting told that their "Management" decided to make me pay for their own shoddy workmanship.
Now I have dealt with many companies over the years, but I have never found one who has so little pride in their own product as these folks at Thermador have.
If anyone in Thermador Management wants to know what I am talking about, I'm File 1119480 in their customer service.

Upon talking to others, I'd probably pay a few extra bucks to go to Wolf or Viking  or any company who shows more backbone in dealing with their customers instead of playing the "management does not want to help" card.