Product review (1 stars): two attempts to ship, both arrive damanged in the same location.
I was excited about this unit as it claims to cool to 30 degrees where as most units this size only cool to 45 or so (like magic chef models). I paid for Saturday shipping so I could have the unit rest and set up for Sunday game day. The unit arrived damaged. The box was not damaged in any way but it had a dent so bad that it formed a crease in the metal in the top top side as well as a dent at the bottom right. Ordered a replacement through Amazon website, a super simple and awesome experience. The UPS guy dropped off the second unit and picked up the first. Box was not damaged however the unit was in the exact same spots (just not as bad as the first). This time I called customer service, they said they would pull the link and conduct an interview and contact me back. I got confirmation that it would take 7 business days for the review only I was never contacted back. I called a second time and the service rep explained that since the link is back on the site, the investigation did not find anything. No explanation for the issue. If UPS caused the damage then how could they do so without damaging the box? The unit is packed in a double box. Black foam guards all corners of the inner box. The unit itself has a thin amount of styro-foam all the way around. IMO not enough packing material but I don't think this is really to blame for my problem since the box was not damaged. I asked for a refund because I didn't like the fact that there is no closure to this. There is clearly a problem, others have reported this. I will not purchase anything NewAir again.