Product review (2 stars): IT LASTED FOR ABOUT A YEAR
I use this in my office.  It does a great job of making ice quickly!
The first one I bought the small white drain plug came apart.  I thought I could get it out using an ice pick.  That didn't work it ended up puncturing some plastic tubing inside.  So to my disgust I threw it in the garbage.  I see now why the send two of them.  Other than the drain plug it works fine.
UPDATE.....I PURCHASED MAY 2016.  .IT WORKED GREAT FOR ABOUT A YEAR.  THEN WHEN THE 1 YEAR WARRANTY EXPIRED WITHIN 2 MONTHS IT SLOWED DOWN.........THEN COMPLETELY STOPPED PRODUCING ICE DECEMBER 2017.  IT IS IN MY GARBAGE DUMPSTER NOW...........  JUST SHARING MY STORY