Product review (1 stars): Company doesn't invest in customer support.  It's great unless there's a problem, then you're screwed.
It worked OK for a while.  I bought it in November and now it's April.  I downloaded the instructions from the link on the Amazon site and they are not in English.  Great!  But there was a phone number for the company.  So I called them, and spoke to someone who was not a native English speaker, who was speaking in an office with a lot of other people all talking.  It was hard to hear him.  After giving him the serial number four times he finally got it.  We got to the point where he was ready to take my email address--he doesn't know anything, just takes messages--and we were disconnected.  He had taken my phone number so that he could call back "if we were disconnected" but of course he didn't.

So I called again.  The second rep found the first, incomplete report, and completed it.  In a few days I'll get an email from their customer service telling me what to do.  I can't wait to hear from them.

OK, an email came.  They want a picture of the front, a picture of the back, a picture of the serial number, a copy of the "bill of sale".  Then they will get back to me.

I got all of that together, now I can't find their email.  The warranty service seems to be set up so that you can't ever get anything under warranty.

What does one do in this situation?  I will NEVER EVER AGAIN buy anything that says "Igloo" on it.