Product review (1 stars): excited about the product, but it won't agitate.
I was excited when it came in, but it does not agitate... my clothes just sit there and soak. I have tried all of the settings and it does not work. I called the customer service number.  I was told that I needed to give them an order number and I don't have one, except the order number from Amazon. I am apparently waiting for an answer from the manager when he figures out what to do. (my user manual came in with a blood stain on page 2, and the model that I ordered was xbb10-01). I will follow up with more info when and if anyone calls me. I am also sending an email or whatever is the policy for amazon also.