Product review (1 stars): BEWARE OF PURCHASING ANYTHING KITCHENAID WHIRLPOOL
We purchased a brand new Kitchenaid dishwasher in a brand new home. The dishwasher never worked, we had 3 service calls, they replaced motor and the power board, and now they won't replace the unit. Here's how it played out...

We closed on a brand new house early January 2018 with all new Kitchenaid appliances (Refrigerator, Range, Range Hood, Microwave, Dishwasher). This dishwasher never worked, it would not circulate or dissolve the soap, nor would it dry at all (it is supposed to have heated dry, and yes, we filled the Rinse Aid with their suggested brand before ever running it). Whirlpool/Kitchenaid sent a service tech three separate times to work on it. The motor was replaced, and the power board was replaced, but it still doesn't circulate or dissolve the soap, nor does it dry at all, same exact issues as stated above (see the attached photos for proof).

After one month of going through this process, we spoke with customer service and requested a replacement. Then had to wait another 2-3 business days for someone to hopefully approve the replacement. Robin (refused to give her last name because she obviously knew they were in the wrong) from Whirlpool/Kitchenaid finally got back to us and determined that they would NOT replace the dishwasher. At this point, we have NEVER been able to use this dishwasher. We also found out through this painful process that this particular model has been discontinued, and Whirlpool/Kitchenaid also has a "service flash" on this unit (something related to a defect with the upper rack system), which was told by their direct tech line to the onsite service tech.

This unit, ours in particular, is obviously a "lemon" and needs to be replaced. We are shocked and distraught that Whirlpool/Kitchenaid would not back their own product, especially with the "Kitchenaid" brand which is supposed to be their higher end brand. It is appalling how this company operates and conducts business, and how they've treated us as true Kitchenaid customers. Please keep in mind that this is a brand new house with all brand new appliances, and the builder wanted to install FRIDGEDAIRE PROFESSIONAL SERIES appliances, but we specifically requested and paid for KITCHENAID, which is turning out to be the biggest mistake we could have made.

All we wanted was a working dishwasher, which we never got, now we have to go out and purchase ANOTHER one on our own, because Whirlpool/Kitchenaid will not back their own products, which is a total disgrace. We cannot understand for the life of us how ANY company could leave their customer with a brand new non-functioning dishwasher!!!

BASED ON OUR PERSONAL EXPERIENCE WITH THEIR CUSTOMER SERVICE (OR BLATANT LACK THEREOF), WE CANNOT RECOMMEND ANY KITCHENAID OR WHIRLPOOL PRODUCTS TO ANYONE FOR ANY REASON.