Product review (1 stars): Crummy replacement part
JennAir stopped making the replacement parts for our Dishwasher, and Whirlpool apparently picked up that business. Big Mistake! We've been suffering with this lower rack replacement for 2.5 months now. What they've done is substituted a CHEAP imitation for the original rack. The first mistake was reducing the number of wheels from 8 to 6. Another HUGE mistake. While the original rack would hardly ever slip off the rails, the replacement one does so constantly, and I think it's because of the 6 wheels. How much could 2 extra wheels have cost Whirlpoo? A couple of bucks? I would rather have paid $10 more for something that works properly.

Also, dishes do not fit well in between the tines on the rack. They appear to have been moved closer together for some reason, which cause most things to fit badly. This is a real piece of crap for $150!

Shame on you, Whirlpool, for producing a poor part! And shame on you, JennAir for not supporting your customers properly!