Product review (3 stars): Not sure about this yet
I followed instructions and soaked the filter. I tried repeatedly to install the filter. NO WAY! I called the number on the insert to Swift Green. They told me throw it out and they would send 2 new filters for my trouble. After waiting 3 weeks, I finally complained to Amazon and to Swift Green. Well within 3 days I had the two new filters. The first one is in. It was hard to install it. It did not go in with ease as the "name" brand. Water looks, tastes and smells fine.