Product review (4 stars): Mine came with a dent...
In the first month that I owned it, I received nothing but compliments from it.
Very neat looking and well-designed.
It is not too loud for me even at full speed. Of course, the size of your kitchen + extending space such as family room and living room matters. As well as your noise tolerance. But basically, island kitchen are supposed to be open spaced.

As I said, my unit came in a nice box. Double-cased and well padded.
When it's time to install it, I saw a nick on the outer shell so I contacted Akdy.
Sure enough, after sending the pics of the dent, I received the replacement in the second day!
Sent the pics on Sep 28 noon and got it by the 30th, Fedexed.
Talk about customer service.

Instead of five, im knocking off one star because it's better if they have stricter quality control. Then, they wouldn't have to deal with this issues.