Product review (2 stars): Poor Customer Service
PROS: This is a nice looking glass cooktop. It is solidly made, is easy to install and after it was repaired, it works well.
CONS: There is no way to avoid the rule that 'you get what you pay for'. This cooktop looked good and is far cheaper than all of its competitors so I took a chance and bought it. It came missing a few parts and three out of the five igniters didn't work. The only way to reach the company (Chinese I'm guessing) is by email, they have no phone number. They promised to send replacement parts and give me a 10% refund. Ten days went by and I inquired where the parts were. Meanwhile, I was hand-lighting the burners. They apologized and thanked me for my patience and said they'd send the parts again. Four weeks after my initial email, some but not all the parts arrived. They had also forgotten to give me the rebate they promised. I reminded them, and they did apply the rebate and, finally, six weeks after I received the unit, I had all the replacement parts and installed them myself. Perhaps I just had a lemon but there is no excuse for the slowness in delivering the  replacement parts. If they had a phone number and more rapid delivery of parts I would have given them more stars. Caveat emptor!