Product review (1 stars): Whirlpool Duet is a lemon
I bought one from a local store on July 4th, 2007. 8 months later it quit mid-load and said error code #70. Whirlpool sent a guy out in 4 days, so my clothes were good and soured by then (because frontloading machines lock the door shut during the cycle). 4 months later it still has not been reapired and Whirlpool is giving me the run-around everytime I call. They have ordered central processing units, user control and interface switchboards and computer motherboards, a wiring harness, and a door latch that the reapir man broke forcing it open, and parts were backordered for over a month at a time. Whirlpool has claimed that they lost my records, that they filed it under a different phone number, they tried to claim that I had already returned a washing machine nearly 6 months before mine even broke, they claimed that the repair man never called their tech support line even though I watched him call them 3 different times, etc.

It is extremely unfortunate that I also bought a Whirlpool refrigerator the same day I bought the washer, because otherwise I would NEVER NEVER NEVER buy another Whirlpool.
I doubt other brands are made any "better" but my mom got great customer service from Sears/Kenmore. Customer service is where you make it or break it, and Whirlpool doesn't have any.

The only good thing I can say about the Whirlpool Duet? It's saving me a LOT of water and electricity by sitting there out of service for months on end.