Product review (5 stars): GREAT replacement part, dump the instructions and watch the YouTube video,
THANK YOU LORD FOR THIS NEW DESIGN THAT WORKS SO WELL HERE.  Seriously, I  spent a fortune for my dishwasher after doing much research [and YES, I did read then that people  had issues with the top rack . . . but HEY, thought I could slide by on that review].  When the rack started falling down to the bottom rack, and I am a female in my 70's, so I do take really good care of what I have, it was time to either call my service man or order and replace myself.  I REPLACED THIS MYSELF with all the great reviews here and the YouTube video which was fantastic since I could stop and start to visually verify I was doing it right.  It's been working great with totally no issues.