Product review (1 stars): Don't waste your time dealing with EdgeStar
This product failed on me after three years and probably one year of operation. I called EdgeStar support and described the clicking sound when the thermostat was turned on but compressor would no longer run. The technical support team said this was due to the compressor relay based on my description. When I was attempting to install the part, I saw that the white wire to the compressor relay had shorted and burnt up, which I was told should never happen. I sent a picture to support and was told the wire would have to be replaced and all sales are final on replacement parts. Given my predicament, I was offered a 10% discount on a replacement unit, which I thought was fair at the time given the discount more or less offset the cost of the compressor relay. Unfortunately, the discount could only be redeemed directly through EdgeStar. After calling several times and waiting on hold for quite a while, I was finally able to get through to process my replacement kegerator order. I specifically asked if there would be any tax or shipping charges since Amazon and the other distributors do not charge these fees on this product and was told there would not be. Lo and behold my credit card was charged $23 in tax. Since I now paid more than going through Amazon (i.e. I have an Amazon Store card) and I was told that there would not be tax, I called back for a refund. They initially told me that they would gladly refund me the tax and it would be 7-10 business days. I called back after three weeks and was told they must not have entered the refund but they would make sure it would be processed this time. Another 2-3 weeks have passed and I still haven't received the credit. I have had to resort to disputing the tax portion of my charge with my credit card company since this was not the total I verbally agreed to on the phone. Don't waste your time dealing with EdgeStar. At this point, I question their ethics since it seems they are intentionally telling me one thing and doing the opposite. Also, the technical support department should be walking through more diagnostics and troubleshooting before prescribing nonrefundable replacement parts.