Product review (1 stars): Worst trays I ever used; poor customer service
I bought this 18" dishwasher to replace the Sears Kenmore of the same size I had for more than 20 years.  The small size is perfect for a family of two and I used it nearly daily.  The Miele is so quiet it is hard to even tell it is on if not for the lights and that is probably the biggest plus.  It cost eight times the price of what I paid for the Sears model so there should be some plus to it.  On the negative, it has already cracked on the top despite paying extra for the authorized Miele service man to come out and install it.  When we called on the crack we were told it wasn't covered and now the crack is all the way across the top and seems certain to turn down to the front panel.  It was less than a year when we saw the crack.  The Sears had no such thing, was metal on the edge, not plastic.  We did nothing to cause this; it was a weakness that gets worse with simply closing and opening the door.

Now, the thing that makes me most miserable is the odd and not helpful layout of the two main trays.  I can only fit in half the glasses and cups I had with my old one.  This is layed out so oddly that it is only for plates or small plates and the lower level is nearly useless for bowls which hardly ever come out clean and I have to wash by hand.  The size is too tight for the dinner plates so I have to wash those by hand and if people try to help with dishes I always have to redo whatever they did as the dishes will hit the spinning wheel above and won't get clean unless the biggest ones are removed or set on an angle.  Most dishwashers have prongs upright that can be used for cups, plates, glasses or bowls as one wishes.  Not so these trays.  It was as if someone had an idea of what each must be used for and they do not have flexibiity for use to add more cups or dishes if it is plates only or vice versa.  I don't wash that many plates, especially since the dinner size won't fit, but I do wash many cups and glasses.  With this machine I have to run it half empty and still wash many of my glasses by hand because they don't fit in this ill suited tray design.  Who would guess to spend so much money thinking it was a 20 year purchase and to have it crack and be so inefficient?  I am going to look to see if I can buy a new kind of generic tray to replace these poor ones that have caused me to lose many glasses and cups and ceramic plates to chipping, something that never happened even once with the Sears.  No, NO, NO to Miele and the saddest thing is I bought two of them!  Yes, one for our second home at the same time.  It is so sad.