Product review (2 stars): Bosch and the Steam Oven both have major problems
We purchased the oven in early May of 2015. The self cleaning cycle never worked right, and the oven could not be "wiped clean" with the specially provided sponge. After 3 visits from the local Bosch technicians ( we've never seen this type of oven before) it still does not self clean. The technicians have told us that the oven does not reach a high enough temperature to incinerate the debris on the sides and bottom and we need to give it a little help by using oven cleaner an a scrub pad (both of these items are listed as do not do this in the manual for the oven). The customer service personnel we have spoken to over the phone are of no help! The repeat the same party line over and over in hopes we will stop bothering them and insist on scheduling yet another service call. After the last service visit the display panel, showing oven temperature and cook time begin to shut off if you opened the door to put in the food you wanted to cook, was the oven off? or just the display? it's hard to tell so we restart it very time. What a Lemon, what horrible customer service. These people have masted the art of delaying resolution. We call two weeks ago to explain the latest problem, they scheduled an appointment two weeks out, yesterday the day before (We've never seen an oven like this before) was supposed to arrive he called and told us he would not be coming as scheduled, but instead would arrive next week. Three weeks from our 7th or 8th conversation all intended to resolve the problems we have encountered with the oven. Stay away!