Product review (2 stars): bad customer service policy
I bought the white colored stove, the cheaper one aer5830VAW. The stove heat never heats enough, leaving my frozen dinners cold after 20 minutes. I call the service line they send in a local technician, who says the stove works as it should (because it gives off heat, and the heating my food direction is wrong. My old stove worked fine with any food direction. I ask the customer service line what can they do for me, they say they cannot replace, exchange, or return the product, only repair if the technician says it needs it.