Product review (5 stars): Worked perfectly!
The incompetent repair guy said my 6 month old dishwasher was cheap, and the fact that the door wouldn't stay open without the dish tray on it, or the fact that I couldn't open the door to a mid position was because the springs don't work well.  Fortunately, I didn't believe him, researched on-line and found out about the friction pad.  I installed them myself in about 5 minutes.  Evidently, the original pads must have broken off, though I didn't find them on the floor.

Such a simple, inexpensive fix!  For instructions:  [...]