Product review (5 stars): It's a really nice product and I like it!
Hi,

You're right. And I asked electrician to re do the wire according to your instruction, it is red now.
And it is really quick now!

Thank you so much to help me out and I really impressed by your customer service as well as the product!

Sorry about the comment I have made and I have corrected it.

I showed my cooktop to my friends and as well as the whole story, and they are all impressed by your customer service. I really appreciate.

Celine^_^

On May 5, 2017, at 05:50, kitchen-and-home - Amazon Marketplace <skhf4w2bvk2sl7r@marketplace.amazon.com> wrote:

reply your email
--- Original message ---

Hi there,

I double checked the voltage as you suggested. It is 220V.
And you tried the stove as you said but it didn't get Red when I turned on to power level 9 after ONE minute and longer!!!
You said that it should be after 6 seconds it goes red. No.

I checked my two cooktops I bought at the same time, both of them not got red after minutes. But they did turned hot indeed. Just not red and not hot enough though.

I am so disappointed at that one. I renovated my house with these 2 cooktops. I designed my countertops to fit these cooktops. But now I can't use these to cook and even I can't remove them as well. It will be a big hole on the countertop if I get rid of these cooktops!!!

I really don't know what should I do.
I attach my new Kitchen photos. It looks so nice if you don't count on them to cook.