Product review (1 stars): TERRIBLE Samsung customer service; undependable washer.
This unit (WF520ABP) was purchased in 2011, along with the matching dryer, to replace a ten-year-old top-of-the line Sears front loader that self-destructed. Last week THIS unit failed - it will not drain at all. I tried everything, but I had to manually drain it (not an easy task without the pedestal). I contacted Samsung for service, hoping that they could provide someone intimately familiar with this unit. It took over 2 days for them to get back to my email, and then almost an hour for them to apologize and take all my information (which, and they looked, was already available in my registration data). THEN, they condescended to recommending one of their authorized repair people in my area. I called this referral - answering machine only. I left a specific message with instructions to call me asap (I needed to do laundry, or walk around in the Emperor's New Clothes).

To date, NO ONE has contacted me. THIS IS THE WORST CUSTOMER RESPONSE I HAVE SEEN to date. I called Best Buy and arranged for a WasherGeek to come out and assess/repair the damage. THAT was effortless. Now, let's see what is wrong and why it's not covered by a warrantee after only 4 years of very light duty (3 loads a week).

I would suggest that you check the reviews of other brands, like LG (also a CU top-rated model) before\re you wind up where I am.