Product review (4 stars): Did you get the ice full light?
We have had this ice maker for about a year in our office.  So far it is been a drastic improvement over using trays without the expense of a commercial unit.

The only issue that we have is that about every three months the ice full light comes on and the unit stops making ice while the entire bin melts.  The unit uses as small infrared sensor (think garage door safety sensor) to detect a full bin of ice.  This sensor gets water residue that dries and blocks the sensor.  A quick scrub with a paper towel and then a power cycle has started it working again.