Product review (5 stars): Great product, great support
I purchased an IM200SS in September 2013.  This is a great machine and produces clear ice in a self contained unit.  I used the unit on an as needed basis for roughly 1 year with great results and then had a problem with it running a consistent repeat cycle and ultimately it stopped working entirely.  I contacted customer support at Luma Comfort and received an invitation to return the unit, with a prepaid shipping label.  Even though I was just past the 1 year warranty, I was shipped a brand new replacement unit.  Luma support was great and in particular, Lupita from the customer service team was very helpful and professional.  Great product, great support.  Thanks Lupita and Luma Comfort!