Product review (1 stars): BUYER BEWARE--LINCOLN DIRECT LLC
BUYER BEWARE- I purchased this set as a gift for my mother, from Day 1- this washer stopped mid-cycle with the clothes stuck inside. I posted a negative review about the company and the equipment itself because 1. it was missing the power cord, 2. there was a dent in one of the pedestals (which we thought we could overlook, these are very nice looking machines) and 3. Because the response from the company was not within the time period specified-(later chalked up to a wrong number and missed phone calls). After speaking to customer service rep..Brian at Lincoln Direct LLC, I felt reassured, he asked me to remove my negative review and that he would get everything taken care of and have us back up and running, washer came on, just in time to get the clothes out, we hung, he said call back if we had the issue again. We felt good, yayy washer fixed, let's wash...let's not...put another load in next day, washer has now stopped mid cycle again with clothes once again stuck inside. Called and spoke to Brian-cust svc rep again and now after removed negative review, there is nothing company can do but send out a technician, which cannot come out until Jan 2 2014 by the way. They cannot accept a return and do not do refunds so they say. Asked to speak to a manager, he talks to manager and the relayed what manager said, Their hands are tied, there is nothing they can do. I have a one year warranty and that's what I have to do now. They have sent me a defective washing machine point blank. Let's not even address the mold issue from the clothes sitting in the water for two weeks, in which Brian told me I was "lucky" because that was early sometimes it take months. With policies like this in place I cannot help but think they are selling refurbished machines anyway. I cannot say that it is new. BUYER BEWARE from this company and please take this review seriously. I have now filed an A to Z claim through Amazon. This seller has just put a black eye on the company for me and it should for you. While some of the reviews given to Lincoln are great, I cannot help but to think that maybe they asked the same of them that they did to me, please remove the negative postings, which in turn keeps their ratings high. We will wait now for 2 weeks with the clothes stuck in the washer, molding and mildewing, until we can get resolution. The machines themselves look great but that is about it. Such a disappointing purchase.