Product review (3 stars): Poor Design Elements Lead to Costly Repair
I have owned this ice maker for 18 months, and it has worked well for the most part.  Until this week, the only complaint I've had concerns the "Full Ice" sensor - a metal rod that sticks out into (and holds up) the ice bin.  The design is poor because an ice cube can land and get stuck on top of the sensor, giving you a "Full Ice" light when the tray might not be full.  But this only happens rarely.  It is more common for the ice to mound up on the side of the bin closest to the ice maker, eventually touching the sensor and telling you the ice is full when you can fit several more cycles of ice in.  Easy fix - just scoop the ice away from the sensor and pinch the sensor between your fingers to warm it up and start a new cycle; it's just inconvenient.  At other times, it seems like the sensor decides not to work at all, and I end up with a mountain of ice that blocks the ice case from rotating and shutting down the ice maker.  I believe that this may have contributed to my current issue.  Several days ago I noticed that my ice cubes were coming out small and bell-shaped, tapering off at the hole end.  Upon investigation, I realized that there is a good-sized crack (see pictures) in the ice case (where the cubes are made) and that water was slowly draining out of the case during the freeze process, giving me the funky-shaped cubes.  I tried to fix it by covering the crack with silicone sealant, but the crack goes through the plastic housing that connects the case to the motor, and now the motor spins without rotating the case properly.  I visited the manufacturer website and found that I can order a new ice case for a whopping $20.  For a piece of plastic.  It doesn't even include the scoop that attaches to the front of the ice case.  Oh well, another $20 to keep it running after a year and a half?  Sure.  But don't forget shipping for $9.95.  TEN DOLLARS for the cheapest ground shipping!  For a piece of plastic that weighs hardly anything!  Come on, NewAir.  You already got us for a couple hundred to buy your product.  Don't price gouge us to repair the product that broke because of your bad design.  I still ordered it; I guess it beats buying a whole new ice maker.  I went online and saw that other people have had the exact same issue.  There's even a 3-part video of a guy fixing his ice case with epoxy (for the second time - his ice case cracked TWICE).  I really don't feel like I can recommend this product to anybody, unless they're ok with dismantling and repairing it every couple years for 30 bucks a pop.

*Couple weeks later* I have received and installed the new ice case.  On the advice of a friend, I took a thin piece of metal tape (the stuff you'd use to tape up reflective insulation) and wrapped it around the plastic housing.  Hopefully the extra support will keep it from cracking again, but we'll see in a couple years.  Anyway, the ice maker is back in working condition and making ice just fine.  I still wouldn't recommend this product though.