Product review (5 stars): I'd consider it as a poor design of the dishwasher
My KitchenAid dishwasher is almost 12 years old, and the utensils rack started experiencing all the symptoms you can read in other reviews. The problem is with the heating element located just below the rack, causing the plastic to melt overtime. I'd consider it as a poor design of the dishwasher, but it is what it is. The replacement unit was a perfect replacement to the original unit -- same color, same size, and with KitchenAid logo. It took 10 seconds to replace the units.