Product review (5 stars): This oven is wonderful
The reviewer who panned this oven must have something completely different than my oven.  It does take longer to heat than my old unit, but nowhere the twenty minutes that was mentioned.  Our broiler works extremely well.  Baked goods come out evenly cooked and nicely browned.  The roller-glide racks are a joy to use...there are three in each of the top and bottom sections.

Only more time will tell how reliable it is, but so far it's operated flawlessly.

12/1/2012 - Update - I just noticed that it's been a year since my original posting...  as you would expect with something like this, the ovens are still working flawlessly.