Product review (1 stars): Be prepared for more $ in parts and poor customer service.
I've had to spend $100+ to have professionally cleaned every six months (see picture), then had to add a water filter, and now various parts have gone out (conveniently now out of warranty after 2 1/2 years) so that will be another $500. Our Hoshizaki at the office is quite a bit cheaper and has worked like a champ with a lot more use.