Product review (2 stars): Good while it lasted, which wasn't long
At first, I loved this item. It worked well, assuming it's actually loaded evenly (which takes practice... I actually discovered that the fuller it is, the better). After a few weeks of use, the plastic knob for the dryer broke. No big deal.. I just used pliers to turn it.

Now, however, after just over 2 months of using it once a week, the lid won't close at all. Whatever mechanism they use to make sure the dryer stops when it's opened broke, and now it won't close at all. I flipped it over to see if I could unscrew it, and the screws are completely rusted.

I am going to contact the manufacture to see if they'll quickly and easily replace it. I'll report back with my results.

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Update: After posting my review, I went to their website and filled out the contact form asking for a replacement. Within an hour, I got a response saying:

"I'm sorry to learn about your MCSD not working.

Please don't worry, it comes with a full 3-year warranty and we will ship you a brand new unit.

In order to activate the warranty, we just need you to inform us the original order number (Amazon) and a shipping address, so we can send you a brand new unit ASAP.

If you have questions or comments, please let us know. We're always glad to assist you!
Have an excellent day! "

So far so good. I'll continue to update.

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Update 3

Customer service was fantastic. They sent me out a new device and I had it in 3 business days with basically no hassle. They emailed me a prepaid fedex label, and I shipped back the broken unit in the box the new unit came in.

With that said, this new device is next to impossible to make the load even. Pretty much no matter what I do, the unit vibrate violently. It does work, but it is beyond frustrating, and I'm doubting it will last longer than the last one.

If this review was based on customer service, it would be 5 stars, but it's based on the product.