Product review (1 stars): So excited to buy Amercian, but this macbine is a huge dissapointment.
I have struggled with this machine since I purchased it over a year ago. First using the Eco cycle I could not manage to get any size load spun dry. Using the delicate cycle was a joke, clothes continually ripping. The permanent press cycle causes the same problem, ripping of clothing. Customer Service is a joke, they tell me to contact the dealer, the dealer tells me to contact Customer Service. I've had 3 trips from the plumber to supposedly fix the outlet pipe to accommodate the water leaving the machine but to no avail. A machinist friend tells me the drum is very sharp and that is what is causing our clothes to be destroyed. It stinks also, forget to leave the top up after one load and the smell then takes 3 rinses to remove. What a disappointment! My old Kenmore last 25 years. I never should have purchased this machine. On to the dump, which is a tragedy.