Product review (1 stars): Bertazzoni service is horrible
We used this brand new oven in our brand new house only twice before it broke down. The control panel became untouchably hot and certain electronics stopped working. Our service call was initiated on Dec. 17, 2013. The local repair company ordered a whole new control panel. None in stock in North America but the part was supposedly being shipped from Italy. Or was it? When nothing had been fixed by mid January, we were told delays were due to holiday closures in December. No one could really say where the part was although they said it had been shipped. Another month came and went but at long last (mid February now), the repair company finally received the panel and installed it. Our troubles did not end there, however. The oven cooks things now but the fan won't stop, even HOURS after cooking is complete. We have to switch off the breaker to stop the fan. It is now March 2, 2014 and we still can't use our oven. Bertazzoni  and their products are horrible!