Product review (1 stars): Samsung=TERRIBLE customer service
Range shut down after first time of cleaning.  Customer service could not find an authorized service person in my area so I offered to replace or refund. That was over a week ago I still haven't heard back from them and have called five times trying to get an answer. Customer service just keeps bouncing me from person to person.  The range was fine when I ordered it I did not like how easy it was to scratch and it was very hard to keep clean due to the stainless steel cooktop. I could never recommend this range