Product review (1 stars): Makes great ice but doesn't last. Lack of filter made slime.
I've had this for one year and one month now, using it daily to make ice that's perfect for iced coffee. I paid $240, felt it was worth it, and  I loved it for that entire year. But last week it started making a grumbling noise, so I called their customer service. The agent was friendly and offered to repair it, but it would cost $160 in shipping.

Instead, I took the machine apart in hopes that a deep clean would resolve the issue. When I opened it up, and snipped the cable ties holding the tubes on, it was disgusting inside. The hoses are filled with slime.

I cleaned the unit regularly (both with vinegar and diluted dish soap as recommended in the guide). We never use our hands to scoop the ice, only a clean scooper. We use filtered water. But the "filters" on the machine are simply small plastic strainers and only filter things larger than a grain of rice. So I shouldn't have been surprised when I found this gross slime inside.