Product review (1 stars): Clothes are dirtier when they come out and LG won't do anything about it!
We bought an LG top-loading washer in Nov 2015 and since the first load we have noticed issues. The washer leaves stains, debris and discolorations on our clothes - the come out dirtier than they go in! We have had technicians to our home 3 times and have tried a variety of fixes per their suggestions - try more detergent, try less detergent, try tub cleans, try water softeners, try less clothes, try more clothes. Nothing has helped. The last technician came and admitted the washer is not working normally, but he could not diagnose an actual problem. After waiting days for customer service to call us about a follow-up (which they assured us would happen), we called them and were given a similar run-around. Today we spoke to a supervisor in customer management and he said they get complaints like this a lot and "can't replace everyone's machines". His solution was to send another technician out to look at the washer. We told him at this point we needed them to do something more he said he could not help us. He could not give us any details on what the technician would be looking for this time, or what a possible solution could be - basically he told us there is no solution, even though we are dissatisfied and under warranty. LG is not standing behind their product or providing satisfactory customer service.