Product review (1 stars): Terrible customer service
Washer/dryer is less than a year old. Called for customer service - first the guy tried to tell me to watch a video that would show me how to unscrew the top, unscrew the fan and vacuum behind it (really? you expect customers to go inside the machine?) When I convinced him I needed service, he refused to send someone without the serial number even though I provided the order number and they have me in their records. I gave him a serial number but he says it's not valid and I cannot move the machine to see the serial number on the back (why aren't they ever anyplace accessible?) I suggested the repairman could get the serial number when he was here, but they insist they can't send anyone.