Product review (1 stars): Poor Customer Service & Product
Ordered PIC2 Nuwave Cooktop, along with cookware set, cast iron BBQ grill, griddle & upgraded to the larger cooktop. They also said a bunch of "freebies" such as small NuWave cooker, pan,steamer, fondue set. Received them all. The cooktop is quite heavy just by itself & the cookware is so heavy, it is impossible for me, with arthritis in my hands to lift, even with nothing in them. Tried the medium sauce pan & when lifting it off cooktop, liquid spilled because it was so heavy, couldn't keep it from tipping. Burned hand. No where on advertisement on web site did it say you couldn't use your existing cookware on cooktop. I have Cooks Essentials non-stick cookware & it won't work - nothing but cast iron cookware will work with this. Called Customer Serv. to return & all of a sudden most of the things they said were free weren't & said I had to pay return shipping which was $96.81 to return!!! I'm still waiting for my credit card to be reimbursed for the returns. What a rip off - to anyone - don't order this, you will be very disappointed!.