Product review (1 stars): Broke after 3 months, incredibly bad customer service
In two sentences: I LOVED this washing machine until it broke down after only three months; the customer service is so terrible that I would never again buy anything from Haier.

I live in a tiny apartment and normally had my laundry done by a pickup&delivery service. I bought this washing machine to do the laundry for my baby, and quickly began to do some of my own laundry in it as well.
I was very happy with this product in the first three months. It was easy to install and to operate. Spinning was so good that the clothes were almost dry when I took them out of the machine.

Then, after three months, the machine started making loud sounds during the cycle, and wouldn't spin anymore.

I called customer service on June 8. They said that there is no service for this machine, and that they would send me a replacement unit. The customer service representative even asked me to call two days later, to get a tracking number.
It is now July 14, and in the past 6 weeks I have called Haier every two days or so. Every time I was told that they were awaiting a response from the "corporate office" (which is apparently in New Jersey, whereas the customer service is in Ohio). Over and over again they promised to call me back in "3 to 4 business days". Of course they never did.

Finally today - 6 weeks after I was told a replacement unit was on the way - they tell me that there are no replacement units in stock (or equivalent units), and that I would be refunded instead.

They refuse to refund me for the $80 taxes, shipping, and handling I paid originally, or to send a technician to look at it.
Not to mention the cost of laundry in the 6 weeks since I called.

And who knows when - or if - will I get the promised refund.