Product review (1 stars): No Bueno
<div id="video-block-R2YKYDLEGVWDC7" class="a-section a-spacing-small a-spacing-top-mini video-block"></div><input type="hidden" name="" value="https://images-na.ssl-images-amazon.com/images/I/A1ZPXqXdz-S.mp4" class="video-url"><input type="hidden" name="" value="https://images-na.ssl-images-amazon.com/images/I/91XfG8aBuyS.png" class="video-slate-img-url">&nbsp;Just don't. I bought this from a nationwide home improvement chain. The item was delivered and DEAD ON ARRIVAL. Waiting to be contacted for a repair. I won't hear from the repair company for 1 to 2 business days...then they will have to schedule a repair date. I'll be without a washer for a week. That's IF the repairman has the part required and doesn't have to order the part. And...that Samsung TV I was interested in? Not going to happen.
*EDIT*
I was called same day for service the following Tuesday. Tech showed up and couldn't fix the machine. He threw in the towel and told me to return it to the home improvement depot chain. I don't blame the tech at all, nice guy, worked with Samsung tech support and just couldn't fix it. Now I have to burn another vacation day and go to the laundromat after work tomorrow. Suggest you steer clear of this product. For me it's turned me away from this brand.
*EDIT*
I spent two hours on the phone being bounced back and forth between departments at Samsung and the depot home. The big box home improvement chain doesn't want to exchange. Samsung doesn't want to honor the warranty. I'm in the middle after having spent $1000 and wondering why I can't do laundry at home. I went to the laundromat today and paid $9.00 to use the Magnum Load machine. It was HUGE. I washed everything.
I started over with Samsung. I asked if my machine is under warranty. (of course it is, I've had it for 5 days) I offered to read they warranty to them. They weren't interested. They are going to send another service company to try to fix it. As of now I don't know when they're coming. I figure I have two weeks worth of clean clothes...will become unhinged if this isn't fixed soon.
*EDIT*
Yesterday I thought I'd see if I could find contact info for the CEO of Samsung. I found Mr. Lee's email address and sent a polite message. My jaw dropped when I received a reply on his behalf. We exchanged emails and I received a phone call that has me optimistic that this 157 pound space waster might actually wash my clothes soon but (there's always a 'but') after reading the Yelp reviews for the repair company they're sending I'm a bit concerned. Not well reviewed at all. Adding a screen cap of my Verizon call log that substantiates the two hours on the phone mentioned in the previous edit.
*EDIT*
Day 11 with a dead washing machine. Started looking at legal options and contacted the local TV news consumer watchdogs. Ugh. More gray hair. Thanks Samsung!
*FINAL EDIT*
Working with Samsung to get a refund.