Product review (1 stars): who all said the problem sounded like the heating element needed to be replaced
After my dishwasher stopped drying the dishes and would run a cycle for 2-3 hours, I spent hours researching the problem.  I also spoke with two different dishwasher installers and my dishwasher manufacturer, Thermador, who all said the problem sounded like the heating element needed to be replaced. So I ordered this part, installed it, ran the dishwasher twice, and it acted no differently. So I obviously the heating element is not what was causing the problem. So I uninstalled the new part, put it back in the box (remember, it's only been "used" during two cycles) and requested a return label. I am told that they do not return products which have been installed. This makes no sense to me, as how is one supposed to know if they ordered the correct part if they can't try the new part to see if it fixes the issue? So I am out $130 and have a completely useless part in my hands. TERRIBLE customer service. Guess I should've just lied and not told them the real reason I was returning it. Will know better next time.