Product review (4 stars): Just bought this machine
Since I haven't had this machine for very long, all I can give you are my first impressions. The machine is extremely quiet and our old machine was only 9 years old and was very quiet also, but this machine is so quite that if the furnace is running I can't hear it unless I'm right next to it. It does a good job in washing the dishes and as an avid reader of Consumer Reports, their reliability on brand names for dishwashers was a deciding factor for us to buy a Whirlpool. Now, the bad part and why I gave it 4 stars rather than 5: The utensil tray on the door is a very poor design. The holes for dropping the utensils down are very small and varied sizes.  We've managed to find holes for all the spoons and forks, but we have to group the dinner knives in a catch-all opening in the middle of the tray, which does not do well in the washing process. Also, we've found that if we put all the utensils in at one time and leave the door at a 45 degree angle, it does make loading them a lot easier. Another option, is to put the utensil tray in where the dishes are, however, this takes up space where you could be putting dishes. I'm surprised that Whirlpool has gone with this design for some time now. Seems to me that if there where some options to just replace the utensil tray with one that has bigger holes, we could deal nicely with loading the utensils with the door at an angle. My wife did complain at first about the door being heavy, but it's actually just tight and maybe the reason for the tightness is so that it can be held at an angle easily. I know I've made several complaints about this machine, but I would recommend it, especially if you can get a good deal on it.