Product review (1 stars): DO NOT BUY AMANA. Poor customer service after the sale
DO NOT BUY. Customer support for this unit is non existent!! We have had our washer since January of 2008. Last week the washer failed to drain and the door would not unlock. Finally after playing with the control panel repeatedly and unplugging the unit and then plugging it in, the door unlocked but the clothes were sitting in a pool of dirty water which stained our white shirts and the remaining dirty water would not drain. We noticed that the only time it seemed to lock up and display a "nd" code on the display for no drain was if the washer had a couple pieces of clothes in it. Our home consist of two adults and a teenager so it is not overworked! Sometimes with one or two articles of clothes in the drum it will run all the way through completing the entire wash but NEVER with a regular load. Everytime a medium or normal load of wash is put in, it locks during the spin cycle, displays a "nd" on the electronic display, We explained this thoroughly over the phone to Amana's customer service dept and to the tech that came for the repar visit. The Service repair man came and said pump was bad and replaced it for $280, checking it by running an empty cycle through spin even though we told him it only does it when loaded. That same evening we tried to wash a load of clothes and the exact same problem occurred. We called Amana back and they said that depending on what the tech finds wrong on the repair visit Oct 10, they might charge us again for more parts!! Unbelievaable lack of service for a barely over 3 and a half year old product!! Amana's customer service department took the approach that it was out of warranty, we did not purchase an extended warranty and therefore there was nothing they would/could do. Working in Customer service myself for 28 years, I know that is not the truth as every major company that I know of has the ability to assist their customers with out of warranty repairs on a customer goodwill basis. In addition, when my GE Profile Fridge (came with the house we bought)had issues, GE agreed to pay for half the parts and labor for the repairs and they even sent a $100 check for loss of the food that spoiled DESPITE being out of warranty and that unit is older than my Amana washer. Amana simply chose to not assist a customer that has purchased a new Amana Fridge, washer and dryer in recent years.
Product is one thing, service after the sale and making an attempt to assist your loyal customers is equally important. Amana failed at both.