Product review (1 stars): Followed instructions. Doesn't work. Doesn't even get cool inside.
I read the instructions carefully and left the machine sitting out and upright on a flat surface with the lid open for at least 2 hours (overnight to be exact). I filled the water to the proper level. I followed the instructions to turn the machine on and select cube size. The water was pulled up to the top. The machine ran and the fan blew. About 10 minutes later the water poured into the ice tray and back into the bottom. More water was pulled to the top, repeat, repeat for about an hour before I gave up. The inside is hot so no ice is going to be made.  I've requested a UPS pickup to come get this thing for return. There is nothing in the troubleshooting guide for this problem. The customer service is closed. It's really too bad. I was excited about having ice at the ready.

The instructions do say if the interior isn't cooling I can change the coolant or something to that effect. Why in the world would I pay more money to buy coolant and make a repair on a brand new item I haven't had in my possession for 24 hours? Returns on trash items are free.

Customer service email tells me call the number which I've done 3 times. Message says they're closed. Email person says they open at 8 in New York. At 8:30 message still says they're closed. Sounds like a stall tactic but I'm returning it today, first business day, through Amazon since it's a brand new item that doesn't work.

Update: Seller contacted me in an attempt to change my one star rating even after advising me to return the item to Amazon. Just wow.