Product review (5 stars): Great pump, good quality, quiet and at a good price.
First off I purchased the item on a the open package/minor damage to packaging or item.  When it arrived there was a plastic cover that was broken into several pieces.  I didn't feel that this was part of the minor damage or scratches that would fall under that description.  I contacted Amazon and was promptly offered to either send the item back for a full refund or receive a percentage of the purchase in a refund.  Because the plastic cover was only cosmetic and would be hidden anyway and the fact that I needed to pump to get my washing machine going, I opted for the refund.  It was posted to my account in a couple days.

Now for the drain pump.  I'm not a repairman by trade but have installed a few washer pumps and this one appeared to be a good quality item and would be what I would expect in quality it I were to purchase an item directly from the manufacturer.  It installed easily and is pretty quiet.  I don't have a lot of experience with other brands and what noise level they are but this one is not noticeable when it is running, and it is definitely quieter than the old one.  I have been using it now without any problems (even with the broken cover) and would highly recommend this pump to anyone.