Product review (2 stars): As of now, it's a 2..
When I received my unit it was damaged. It wouldn't drain. The seller contacted the maker and they gave me suggestions to get it to drain. I did as suggested, taking off the agitator and poking a hole to remove excess glue that may have clogged the hose. I cut my hand but got the clog out. After doing as suggested the whole unit leaked on my floor. Thankfully, Sonya Inc is a GREAT seller and is replacing my damaged unit. I hope they get credit for that. I sent video and pictures to the seller and they shouldn't lose out because my unit was damaged. I will upgrade or downgrade when I receive the new unit. Draining is not one of this unit's strong suits and I only had 2 pair of light pajama bottoms in it when testing.