Product review (5 stars): Fixed it myself
I was somewhat "dismayed" that the thing that holds the top rack of my 3 year old dishwasher broke... My husband said I put too much weight on the top rack - but honest, I hadn't been swinging on it - or using it to climb on - or anything.  I promise I just put normal dishes in it. I just received this yesterday and don't have any idea how long they will last (actually just needed one but based on on-line comments about the "defective" part in KitchenAid dishwashers I decided it wouldn't be bad to have a spare on hand).  They look identical to the original part.  Since the original part only lasted 3 years I'm pretty lenient with my expectations for these and expect to have to replace on a regular basis. I'm giving 5 stars because I'm so happy I didn't have to order a whole new rack from KitchenAid (or whoever they are at this point) and spend the $$$ I'm sure they would charge. I watched a video on YouTube for the installation instructions.  When I first put the thing together it wouldn't go into the dishwasher correctly. Took a closer look and realized the adjuster had not seated all the way into the slot it fits into.  Took it all apart and redid it - using a little bit more force and voila - it popped into place.  Don't be afraid to manhandle  (womanhandle) it a little.  It takes some wiggling, and jiggling, and pushing (and a skinny flat head screwdriver or equivalent to pry/stretch the opening out a little) to get the adjuster to go all the way into the part that it needs to go into. Definitely fine a YouTube video & watch!