Product review (1 stars): Rust, debris build up, and no support (from the manufacturer)
This machine has several flaws and is very hard to operate. Honestly we fight with it trying to get it to work more than we actually use it for ice.
1. There is only one button on it and when you press it, it may begin making ice, it may do nothing, it may let the water flow out of the talk and into the ice catch, its never consistent. I have to fight with it every time I refill the water.
2. There is a lot of sand and debris that collects in the ice catch area. The pictures I have attached show just 3 days of build up. The stuff builds up fast and its not coming from our water supply.
3. The ice cube forming metal part rusts like crazy.
4. As I described above, sometimes when I refill the water and press start, it will empty the water from the storage tank into the ice catch area (where the ice basket goes) and then it will say it is out of water. When this happens, and it happens about once a week, I have to manually empty the water out and start over.
5. I have contacted Luma support regarding all of these issues and they were not helpful at all. They told me that the rust was normal and running vinegar through the machine would magically fix the rust and the build up. It did not help. When I asked about getting a replacement unit, they refused.
Honestly I hate this ice maker and the only reason I keep it around is because I paid so much for it. Please DO NOT BUY THIS ICE MAKER. If it works, you're lucky, if it doesn't, your screwed, you won't get support from the manufacturer.