Product review (1 stars): Your customer service is going to ruin your young company
I really wanted to love this stove.
  The burners were malfunctioning from the get go. After many many conversations with (outsourced) customer service over a period of several months nothing was done. Almost 8 months after purchase, new parts were mailed and a technician was sent. Technician told us the parts were not going to solve the problem and we needed to ask for a refund.  At this point my wife is sick and tired of communicating with this companies customer service (8 months!) and I have little hope for any happy ending here. Almost ready to eat the 2 grand and throw it through their front window. I'm kidding I can't lift it. Anyhow, its a beautiful stove if it works properly but good luck getting a resolution if it doesn't.