Product review (4 stars): Do not over load
This is a great machine, especially if you live in a small place and have a baby like I do!.  Just be careful about how full you fill it. It is quick to overflow on to floor if you put too much in.
Like most others we had trouble putting the bottom plate on. Directions are unclear. Put it on so the indentation is inside and the extended part faces floor. If you don't it will scrape and make a horrible noise. We made this mistake and had to flip it up and turn the plate around. Its shaped like that so when drum is full of clothes and water it has some room to sink too.