Product review (2 stars): glad I bought the extended warranty
I bought the pair, washer and dryer, based on research I had done online at the time. I purchased them at Sears where I was able to catch a good sale right before Thanksgiving. I've had the set almost three years. A year ago I was having issues with both the washer and the dryer. A very competent repair person was dispatched to my house. He confirmed that the shock absorbers on the washer and the gas valve of the dryer needed replacement. He didn't have the parts so had to order them and make a second appointment to install and make the necessary repairs. All has been well until yesterday when the washing machine would not spin. I called to have a service person come out and I have to wait a week for an appointment. The original repairs that were made were approximately the cost of the extended warranty that I purchased when I bought the machines. I don't usually buy extended warranties but am glad I did this time. It is a bit disappointing when you buy top of the line appliances from a name that has a fine reputation and still have reliability issues. Saving water and electricity were a priority when I purchased these machines. Water and electricity are renewable resources and will not be a consideration the next time I purchase a washer and dryer. I want clean clothes and machines I can count on.