Product review (1 stars): Defective parts with a deceptive warranty. When it breaks you will have to fix it yourself.
Previously owned the SD-2201W which worked perfectly without issue. After having to replace all of our appliances due to a house fire we decided to purchase the SD-2213W which was the newer model. After about 1 month of use the unit stopped draining and overflowed with the mini-party lights flashing. I was able to work around this to get the machine to eventually drain. Opened a warranty claim with SPT and they sent a new PC board but told me I needed to install myself. The rep sent blurry self taken pics of the installation process. The board they sent did not come with screws and the previous board did not have any as well. When i inquired about this, they insisted it needed screws but never answered any further questions. Unit worked again for about 3 to 4 months before failing to drain again. I contacted SPT and they failed to respond. I began calling them and they insisted it was the pump and informed me I would once again need to replace the parts myself, the alternative would be i would need to pay to have it shipped + labor too a company that would repair. They sent me another PC board and pump and indicated that they had no installation instructions for this replacement. When I asked if this didn't work or if the machine failed again if they would send me a replacement or a refund they told me no, I would need to send in for replacement. The parts arrived in a week and I was able to replace the pump and tested. Unit still would not drain. I replaced the PC board and tested, after which the unit would not even power on anymore. If you look at the amazon reviews for this model they clearly have a defect in their parts. Better Business Bureau also has numerous complaints for consumers who needed to file a claim before the company would refund their money. Forcing consumers to replace their own parts is not a warranty. Avoid this company at all costs.