Product review (1 stars): Problematic Machine and Bad Customer Service Experience
I had all the problems that other reviewers had at Amazon.com...  door that does not lock all the time, flashing error code, mold and odor problem, and constant service calls that could not determine the issue.  In my last service call last week, the repair person indicated that he saw a lot of the same problem and wanted to replace the CPU part - costing $430.  He said that my problem was so common that he told me to call Whirlpool to see if they have a recall.  I did and I found that the Whirlpool rep was professional but unyielding, refusing to do anything to help.  Here are their position:

1. It was not Whirlpool's responsibility after the warranty expired - Whirlpool started counting from when the machine was manufactured and not my purchase date
2. They blamed my repair person - even they were authorized service dealer for Whirlpool - for not able to address the problems for the last 1.5 years
3. We had several technician came in the last 1.5 years trying to find the problem... Whirlpool never had a record of them calling the TECH SUPPORT (but I was there and several of our repair records documented that "CALLED TECH SUPPORT AND NO PROBLEM FOUND."
4. They wanted me to call another authorized service company, paying another $125 for the diagnostic of the problem. After that, I still have to pay for the additional repair.
5. Finally, they asked me to organize my records and fax to them.  I did and found out that it was just another to get me off the phone.  I called them afterward and they just told me the above #1-4 again.

The Consumer Reports rated Whirlpool well and am very surprised about its quality.  I was actually a loyal Whirlpool person, based on Consumer Reports' rating.  Almost all of my appliances were from Whirlpool(except the range from GE Elite).  I will investigate the class action lawsuit and see what happen there.  In the meanwhile, does anyone has any idea on other things that I can do?