Product review (1 stars): No help from Sundanzer when gaskets, handles and temperature regulation fail...
Sundanzer has designed and built a product that they know will fail and provide NO replacement parts or help when things go wrong. We own a small, off grid cafe and have had lots of trouble with the two units we bought. The door gasket seal has worn out on the first one and when I called Sundanzer for a replacement, I was told they were not available. "Do you mean the door seal is not serviceable?" "No, it is not." Frustrating. Well, while I had him on the phone I asked about the door handles. The plastic handles are very "winky" and broke after a short time. "Yes, they'll do that due to the negative pressure, if you jerk them." I understand the partial vacuum created and we were NOT abusive to these handles. Upon inspection, one can see that they are just poorly designed. Also, being a commercial kitchen, we are subject to county health inspections which require all areas of the refrigerator to be 40 degrees or colder. If these refrigerators are set so the top baskets are at 40 degrees, the food in the bottom freezes. "Yes, that's what they do." So I asked, "Do you sell a circulating fan so this doesn't happen?" "No." Three strikes and you're out. I will never buy another one of these units and will suggest that none of my friends or customers buy one either.