Product review (1 stars): IF I only knew!
ultimately the machine is what it is. After the investment I will make it work, but i do not like these HE machines.  for whatever it is worth the water savings are not worth it.  (I actually have not noticed any on my water bill anyway.)  the clothes are not soaked or saturated via the wash. They are "drenched" with the detergent and wash water, which in essence puts all the cleaning on the detergent.  I am used to the washing machine doing the agitation which is forcing water to flush through the clothes/cloth time and time again within a 30-minute cycle or so.  This got out the dirt and more importantly the odors.  I am not convinced this machine does that. i have kids and have noticed those underwear stains remain if not pretreated.  the premise of these HE machines is flawed.  saturating the clothes and agitating them in what is a little more than a puddle is not getting them clean.  it needs to at least submerge the clothes in water that is the height of the clothes.  if you get a chance to see these machines work before you buy it, you will see this and wonder how it works.  In my opinion it does not work well.  the same issue exist during the rinse cycle.  we have had this machine for 7-months now and are still trying to figure this machine out.  my towels tend to get sour sooner than normal.  our kitchen towels are the same. (we've started pre-soaking them separately before washing in a big bucket grandma style.) for our regular clothes i have started washing "half" loads.  the sensor is supposed to put in enough water for the size of the load.  I also click Deep cleanse, extra rinse and pre-wash with every load to hopefully increase the water level. the water level tends to be the same (too low) in my book.  However, the wash time is increased.  There are 2 setting that put in a lot of water, bulky and allergen.  these soak the clothes, but the agitation is the equivalent of soaking clothes in a full tub and the agitation is simply on the bottom of the tub.  the top clothes get nothing.  If i had the chance to do it over again i would get a conventional washing machine.  though it seems like those things are becoming extinct it might be worth it.  one other thing I did not know is the wash and rinse cycle on this thing is as long as 84 minutes in some cases.  no cycle is 30-minutes. even the basic normal cycle is 50+ minutes.  so you might save some water, but the wash time is twice as long.  I am online now trying to find tips to manipulate this thing better.  I have thought about starting the normal cycle and adding extra water on my own.  as stated before, we pre-soak now.

The one good thing i can say is the companion dryer is outstanding.  it can knockout a load of towels in 30-45 minutes tops.