Product review (5 stars): The product worked and my refrigerator works very good. HAVING SAID THAT
The product worked and my refrigerator works very good. HAVING SAID THAT, the delivery was extremely bad. I sat for that delivery in my 600 sq. ft. apartment and was notified by the maintenance superintendent UPS left a note on the man door at the front entrance stating THEY MISSED ME! I called within the hour of alleged delivery attempt which, I must add, exhibited little diligence on the delivery person! In fact, I'm told by the maintenance staff UPS has access to the building and if all else fails, put it at the office, which was open at the time of the alleged delivery. During the call, the representative tried to find the package and I was in formed my fan would be delivered to their access point about one mile away by 1:00 p.m. on Saturday, July 8, 2017. I could live with that. I was also informed I could get the most up to date information on my packages whereabouts by going to the UPS app and logging in the InfoNotice#. Mind you, I am working out of a couple ice chests trying not to lose food products. I checked the app and confirmed the location and time. I checked several times before 1:00 and after and finally called the access point and was told by the person there the package was not there and it was not scheduled to be dropped there and I would have to wait until Monday, July 10, 2017 for delivery. He suggested calling the 800 number again and see if they could get it delivered. I did and was informed after holding for many minutes the hub person would call me within two hours and inform me delivery status. Gone. I called the 800 number again and after holding and shuffling I was informed of another said call within the hour. Three hours later while returning home from getting yet more ice to keep the food safe, a received a call and it rang once and disconnected before I could answer the call. I called the number back immediately and it was not programmed to receive calls. Go figure. So, I waited until Monday. I lost prolly $60-65 in organic produce and dairy products. I spent prolly $25 on ice to attempt saving some food. And, certainly the time I spent chasing ice, pulling stuff out of the fridge, reloading it. And all for the small cost of $10.99 additional. My son David was who's account I used at his blessing. He states Amazon Prime is worth the cost. Try it and get your own account. Not so much for me!