Product review (1 stars): Buyer Beware! Product Safety Issue, Defective Parts
I purchased this refrigerator brand new from Best Buy on December 28, 2014.  On April 20, 2018, upon opening the right-side refrigerator door, the top door hinge suddenly failed and the door collapsed.  I managed to catch it with both hands, prop it up, and close it, thus preventing it from falling off completely and crashing to the floor along with food, glass jars and bottles, etc.  Had I not caught the door just in time, it most certainly would've caused great damage to the door, the floor, and possible injury to myself and anyone else in the immediate area.  My greatest concern is that my 3 year-old daughter sometimes opens the fridge door and the accident could've been much worse had the hinge failed when she opened it with possible severe injury and even death!

On April 21, 2018, I brought this incident to the attention of Best Buy Geek Squad Protection hotline but to no avail.  They said that the Best Buy 3-year warranty for which I had paid $70 extra recently expired on 1/28/18.  They suggested I contact Samsung as the manufacturer of the product.  I then called Samsung and spoke to customer service.  After gathering the necessary info, the rep proceeded to inform me that the 3-year manufacturer warranty on parts was expired and that my only recourse is to pay for a service technician to come out and fix the defective part, or call the Samsung parts department, order the part, and attempt to fix the issue myself, essentially saying "you're on your own".  This proposal was unacceptable to me so I then spoke to a customer service supervisor who essentially told me the same thing.

My very last option was to send an email to the Samsung office of the president, which I did explaining the whole incident.  I received a call on April 23, 2018 from a Samsung representative responding to my email complaint.  The rep asked if there were any injuries or property damage related to the incident to which I responded that there were none.  It was essentially a "Cover Your A**" call to ensure that they had no legal liability for damages.  She then said that there was nothing Samsung was going to do to remedy the issue and that the manufacturer's warranty had expired after 1 year from date of sale, which is an even worse answer since apparently they only cover such a defect for only 1 year instead of 3 years as I was previously told by Samsung customer service.

This is a $1,800 MSRP refrigerator failing to the point where it's practically useless after only 3 years of normal use (planned obsolescence perhaps?).  To be clear, this is not an ordinary parts issue due to normal wear and tear like the seal on the door coming off or anything like that.  This is a CONSUMER PRODUCT SAFETY ISSUE due to a MANUFACTURER'S DEFECT IN THE PART.  Honestly, even if I got this fridge repaired (at my own expense), I don't feel safe using it anymore as the door failing and falling off again (or the other door failing) could very easily cause severe injury and even death to a young child.

I've since reported this incident to the U.S. Consumer Product Safety Commission and I intend to post reviews everywhere else that I can in order to warn people about this product and its potentially fatal defect.  That being said, I realize that mistakes in manufacturing can and do happen and parts can fail.  However, Samsung's response to their mistake and defect is utterly disgraceful and they should be ashamed.  I was a long time loyal customer of Samsung owning cell phones, TVs, an oven range, and a microwave but I will never buy another product from them again!  I suggest you do the same not only for the safety of your family but to send a message to giant corporations with abysmal policies and practices that they need to stand by their products and treat their customers right.  Stand by your products, Samsung, it's that simple!