Product review (1 stars): Bad auger design by Whirlpool and they don't care!
We are on our 4 th auger motor!  Our first one went out 2 years after we had the refrigerator.  I called Whirlpool and asked to talk to an engineer, they refused.  They said no one has called and complained, as I read 133 complaints on this unit, as a faulty motor!  This motor was made in China and is a poor design.  My husband is getting pretty good at changing them out!  We are one our 4 th motor.  Last time we replaced the seal it seamed to last a little longer.  It seams to be leaking and burning out the motor.  The first time the repairman charged $250.00!  We are a retired couple and couldn't afford this repair.  We would have paid for half the refrigerator.  It is only 8 years old and the top off the line (gold series). Not cheap!  This has nothing to do with Amazon, I'm just luck they carry this part!  Thank you Amazon.  We will never buy Whirlpool or Kenmore!