Product review (5 stars): Good Product, Excellent Service and Great Product
I bought this machine to make my wife's life a little earsier. She used to hand wash our baby's clothes separately because she believed that would be better for the baby. I can not argue with her so I went online and found this HLP mini washing machine. The machine arrived and we used it happily for 9 months, washing our baby's clothes every other day until the pump stopped working. I did a research online and read all those horror stories about Haier America's customer service. I did not have too much hope for this machine however I just give it a try anyway to see it Haier can repair the machine or send me a replacement one. I called the customer service number and spoke to a  rep in a couple of minutes. He was very helpful. He only asked me several questions about the machine then said Haier will send me a replacement. What I need to do was to collect the power cord, serial number tag, invoice (printed from Amazon) and a check of $14.99 for the Fedex shipping. I send these in a certified mail to Warranty Exchange of Haier America in Fords, New Jersey. Today I received a brand new machine! It is a HLP21N instead of HLP21E purchased. I just tried the machine and it works great! Compare to HLP21E, this new model is much quieter, and there is no linen filter to install. I am so happy for the machine and for their excellent customer services. Great job! Haier!