Product review (1 stars): Don't walk, RUN AWAY from this washer!!!!
Having been a faithful Maytag laundry appliance user for over 35 years, it was only natural to look again at the latest models offered by Maytag when our last model was worn out after 20 years of use for our family of six (including 4 boys). I was really excited to read of the latest technology in the Centennial models and was fully informed about the differences to expect in the operation of the machine. The unit was professionally installed and balanced and I sat down to read the owner's manual from start to finish before launching into the maiden load of laundry. It did an acceptable job but the load was not particularly heavily soiled or stained so on I went to use it almost daily. It was practically no time at all before I noticed that there were stains and dirt left that would never have lingered using my previous Maytag washer. At first I wondered if I missed something in the literature and sat to reread it. I have something of an obsession with getting my family's clothing and our towels, bedding, linens, etc. clean and stain-free. My friends consider me the go-to source for stain removal tips. All that to say, our laundry has never looked worse than it does right now. This washer not only does not remove stains that are caught and treated before laundering WITH special boosters approved for high efficiency washers added to the wash, it doesn't get the simplest daily grime out. I have stains on white towels that defy description, hair and lint remaining on bed linens as they come out of the dryer, clothing that is receiving harder wear in the washing cycle than any family member has ever subjected it to in wearing. When contacting Maytag about the trouble, I received a curt email advising me to call a service person if I thought it was not performing as it should BUT that I would have to pay for the service call if nothing was found wrong with it. Wow. THAT'S really standing behind your product. I have been giving this unit the benefit of the doubt and trying to work with it for nearly six months. Anyway, I will be contacting the vendor I purchased it from to see if they will be more helpful and, if not, I am prepared to take whatever loss I must to get rid of it and replace it with a not-a-Maytag clothes washer. Those who say they are thrilled with it's performance and who accuse those who are having issues with this washer of not reading or following the unique instructions are delusional or else they have very low standards and expectations. Worst purchase of my life.