Product review (5 stars): For an 'ice addict' like me, this is the PERFECT UNIT
For an 'ice addict' like me, this is the PERFECT UNIT.  This machine works exactly as promised.  Furthermore, when I had a problem with it, I shipped it out and they quickly replaced it with a new one as it was underneath warrantee.  Shipping costs were a monster, so my only recommendation is that they provide complimentary shipping with problems under warrantee.  Mireya, one of NewAir's customer support specialists, was particularly prompt, timely, and helpful during my 'ice crisis'.  Kudos to New Air!