Product review (1 stars): Zero stars if I could!
After almost 4 weeks and two repair attempts, the fridge is still not repaired, still waiting for "Level 2" to decide what parts to send in and when to schedule a technician!  Incredibly inefficient and bureaucratic process.  No one ever calls back after promising many many times, I have to do the follow up to see the status of my repair.  CSR are well trained to apologize but can't or don't have the ability to force service department to straighten out their act.  It's always the same old bad response: we will email Level 2 to expedite your case, you will hear from us within 24 to 48 hours...well pick up the damn phone and call the service manager instead of email when you have such a bad case!  We have to keep milk in a portable cooler and the milk goes bad real fast, what if my kids drank and get sick?  Hisense will be held liable for negligence for sure. Unlike a washer or TV that can wait for repairs, refrigerator is critical to the well being and health of any family, .  We are beyond annoyed!  Hisense should change its brand name to Nonsense instead!