Product review (5 stars): Easy to install
This replacement part is a perfect match to the original, and took less than five minutes to install.

In reality, the process took three days and 10 minutes (not counting the two hours on the phone with LG customer service).  Five minutes to pull the washer away from the wall, shut off the water, remove the back panel (4 screws) and remove the broken rotor (one bolt). then three days waiting for the replacement to arrive from Amazon, and five minutes to replace the broken rotor (one bolt), reinstall the back cover (4 screws), turn on the water, and slide the washer back against the wall.

This part is covered under LG's 10-year warranty, and my washer is five years old.  Unfortunately, LG will not provide a replacement part unless you go through one of their authorizes service technicians.  You can't even take the part into some service center for a replacement, or send it back to LG for a refund.  The only way to get it replaced under warranty is to have a service technician come to your house and diagnose the problem and make the request to LG for warranty replacement.  Unfortunately, the cost for such a diagnostic call is $100, and LG does not cover labor for warranty claims after the first year.

So instead of paying a local technician a $100 in labor to tell me what I already know, the rotor is broken, I opted to purchase the part online and install it myself to save at least $20.

Although I understand LG's need to protect itself from bad people trying to commit fraud by claiming parts are broken when they are not, I think they could have done several things that would have kept me a happy customer.  First, they could have done a simple part exchange, letting me buy the part format hem and then refunding me the money when I returned the defective part.  Or they could have requested a photo or some other evidence that the part was broken.  However, their inability to modernize their archaic business practices by forcing their customers to rely on third parties to perform the most basic task leads me to conclude that LG as a company is indeed evil.

Why build a good product that is highly serviceable, and then prevent your customers form servicing it themselves unless you are evil?

Come on LG, wake up and join the modern world and save your customers!  Right now, I hate you!