Product review (3 stars): Call Whirlpool for a "keeper" replacement
I have not purchased this item so disregard my rating. I am providing consumer information. I am on my second replacement filter for the same problem of the felt piece coming off. I was able to get Whirlpool to send me the first one free of charge. I am out of warranty and did not get the extended warranty. I did have a little difficulty getting the second one free until I told them about these reviews and how I refused to pay $50 every year for the same faulty part. Once I got a manager on the line and explained everything she gave it to me free of charge. She also said the one they are sending out has been redesigned and that this will not happen again. Give them a call and don't give up! What do you have to lose?