Product review (1 stars): Run ...... Don't Walk Away From This Product
Do not purchase this product for several reasons. The unit worked well for us for about 2 years. Started having issues with no water getting to the ice mold. Contacted Edge Star for customer support and advice. Their customer support services is the worst on record. Limited to no help with no knowledge of parts. I basically had to train them. They required me to photograph parts and send to them for identification. Quoted a price of $80 for a water valve with a 3 week back order. I was able to purchase similar water valve for $25 with one day delivery. Replacement of the water valve did not solve the issue. Determined that it could possibly be the component thermostat. Even after reading the product part number to the company representative they could not identify the part. I again had to take a photograph of the part and send to them. Their response for the replacement part was $58 shipped (oh boy thanks) and it is on back order. Mind you this part is the size of a dime. Web searches identified this product between $1 to $5. Get the picture. Bottom line if you want to spend this kind of cash for 2 years of operation it is fine. Beyond that don't consider repairing the unit nor contacting their customer no service.