Product review (2 stars): one ice cube at a time? Before you throw it out.....
Ours worked well for a few months. Then production dropped to almost nothing. One cube at a time actually. My wife loved the soft ice it made so I was reluctant to toss it out. Peeking in at the mechanism while in operation it was obviously only getting refrigerant to the first part of the refrigerated bar that generates the cubes. Working on the supposition that compressor oil had gotten where it shouldn't I turned the machine upside down for 5 min. Then leaned it on its right side for 5 min, then back upright for an hour or so. The whole process was to coax the oil back into the compressor where it belonged. If you are a tinkerer you can remove the back cover by removing a few screws from the bottom and one from the center of the back. Then you can clearly see how the compressor tubing is routed .  Anyway, this worked for me. It is making ice again and if I can get a few more months out of this machine it will take the sting out of making a regrettable purchase. Hope this helps someone.