Product review (1 stars): Commercial Hood malfunctions two weeks after 1 year warranty expires
My problem is with the manufacture General Electric.  A fifteen hundred dollar hood should not break after one year.  I contacted GE customer service and was told that even though it was only two weeks after the one year warranty expired, they would not offer any type of service work.  The malfunction seems to be in the sensor component and the vent will activate at high speed and not turn off.  An easy fix by replacing the small unit.  I now have to manually deactivate the internal power switch behind the screens which of course powers down everything including the lights.  I was willing to work with General Electric but the customer service was adamant that they entire service cost (including parts) would be incurred by me. It is unreasonable that an expensive item breaks after one year and GE feels no obligation.  Just because GE can defend their position outside the one year warranty (again two weeks) doesn't mean they can't make a situation right.