Product review (1 stars): Terrible design and warranty coverage!
DO NOT SPILL ANY AMOUNT OF LIQUID ON THE STOVE TOP. You will ruin the entire range!!!! We had a spill of 2-3 cups of oil from a frying pan on to the stove top of our Frigidaire Gallery range. We turned off the burners we were using and also the oven. After a couple minutes we started using paper towel to absorb the hot grease. It took less than 10 minutes and all seemed well. We used the burners after cleaning up and even turned the oven back on. We used the oven for 2-3 weeks and then last night while cooking a lasagna for over an hour at 350 we started smelling a really weird "plastic" smell. Then smoke started comming from under the stove top and was burning our eyes and throat. We turned off the oven and left the door open. The smoke continued for over an hour even though you could touch the inside of the oven with your bare hand and it wasn't hot. After it cooled we took off the cook top and saw a cantalope sized black charred insulation under the back left burner. No other burners showed any sign of oil. Oil had apparently seeped under the burner when it spilled and soaked the insulation. When the oil spilled it barely made it up to the base of the aluminum burner where it meets the cooktop. The oil was spread evenly across the cook top below the grates yet only one burner leaked the oil. It is obvious they didn't tighten the burner when they assembled the top. If they had then none of the oil would of leaked. We have talked to Frigidaire three times now and they sent out a tech to look at it. The guy said that Frigidaire never covers any oil spill damage. I asked, even if it is because they didn't bother tightening the burners down at the factory, basically he said yup! So we called frigidaire back and they said call another tech in if we didn't think the first one did a fair job. We called two more techs and they both said the same thing, if it has anything to do with oil spilling, they will not cover it. Even though we keep calling frigidaire, they obviously would rather have their factory authorized techs waste their time rather than just saying what the techs keep saying. We don't care if we messed up, we will not take responsibility for a design that destroys the range if you spill a little oil!! The repair will bee $450- $525 to just cut out the charred insulation and replace with a piece. Frigidaire sold a range that wasn't put together properly, they couldn't care less and every one of the repairman said STAY AWAY FROM FRIGIDAIRE or any of the Electrolux brands as they have horrible warranty policies and Frigidaire sees alot of problems throughout their gallery line especially! I made the mistake of buying a Frigidaire Gallery refrigerator, range, microwave for our kitchen remodel. I WILL NEVER DO THAT AGAIN!!! NEVER!!!!!!!!!! Thank God I bought a Whirlpool diswasher after we returned the Gallery before we installed it. One and two star ratings for the dishwasher was to big of a risk! I will Electrolux will NEVER pawn their crap off on me again. I remodel kitchens and bathrooms for a living and I will ALWAYS warn against using such junky appliance made by such a pathetic company!!!!!