Product review (4 stars): Updated Review
*****Beware******* i loved my machine! But 11 months in it has stopped working!!! Luckily it was within the 1 year warranty. WRONG!! I contacted the email i was given on amazon for manufacture warranties, they came back with some picture as a guide to fix what they think may be wrong, a conclusion they came to with my description of " it is not draining" never asked for more information. The instructions they gave me only made a mess by spilling water in the machine so i stop, i contacted them again and they said let it drain with gravity by putting the hose lower than the machine. That only drained about 1/4 of the water which is now putrid because it takes them about 3 days in between to respond. Be careful and know if you purchase it is not a warranty they offer, it is recommendation emails.

***UPDATE**** They have contacted me and offered to inspect the unit, repair it and send it back. I didn't take them up on this offer because several days have past and to water in it has become putrid and i am not to confident in about washing my clothes in a machine that may have that smell tainting my clothes. The second option was to send me a replacement unit of similar size. (my machine is was discontinued). I took them up on this one and it should delivery today. After they decided to help, things moved quickly so i updated my stars from 1 to 4.