Product review (1 stars): Must be bad luck
After a just over a year of use it's time to give my review. It arrived well packaged and installed easily enough.
The igniter works by pressing down on the burner know you want to light and it actually turns on the igniters for all 5 burners. By turning the knob it release gas to that burner and in theory it lights and you are ready to cook.
First problem was that only 1 of the burners would stay lit and that was after a few minutes of coaxing. It has a safety feature and will only light after a certain amount of time, I believe it was 30 seconds according to the manual but I was lucky if I could get it to stay lit after 3 minutes.
The other 4 burners would not even produce a flame. After hours of research and attempts to clean this or that I contacted the seller and was given the option to simply replace the igniters and they would send them no problem. I agreed and a week or so later they came. I replaced them and all the burners started to produce a flame.
There were still two major problems.
Sometimes they would light after holding the igniter down for a couple minutes or so. Sometimes you could hold it down for 5 minutes, it would lite but as soon as you let go of the igniter it went out.
The big problem that was pretty scary is that the two lower burned would light sometimes and they leaked gas. They would lit and about 2 minutes later a loud boom could be hear and the cabinet doors would blow open.
I contacted the seller again and they advised that I try and replace one more thing and if that didn't work we could have it replaced at no charge. I replaced the components they sent and nothing changed. Every contact attempt afterwards was ignored and I have not heard form them. We got the stove so we could some what get the center burner going after about 5 minutes and maybe the top left one but never more than two.
Never had this problem with the old stove we replaced.
Had someone come out and make sure it was installed correctly and for $65 they told me everything looked good.
We have a service through our local gas utility provider that covers repairs on all our appliances. Have had them out on dryer, washer and oven and no problem with getting things fixed.
On this cook top there is no serial number so our local utility provider will not cover the repairs. I won't get into what the old man with 25 yrs of appliance repair had to say about the quality of the cook top but never the less we were unable to get it repaired.
Decided to go ahead and purchase another one locally and it's been working fine, not one issue.
I see that some people have had good luck with these while others have had bad luck. Some level of problem is tolerable especially when purchasing on line and I am very patient. I am not telling anyone not to by or to boycott anyone I am simply telling you my experience so you are aware.