Product review (4 stars): good product, dreadful customer service
This is rewrite of my original review. I originally rated the spin dryer 1-star because I couldn't get it to spin, and the company's customer service is absolutely dreadful.

In googling the company, I happened upon their Better Business Bureau (BBB) page. BBB gives the company a rating of "F" (Fail) due to multiple complaints, mostly about poor customer service. I, too, have experienced their terrible customer service, but - ironically - I also found the solution to my spin dryer problem in a company response to a complaint on the BBB page.

There is a metal bar screwed into the bottom of the spin dryer. It's not documented anywhere (not in the manual, or on the product page on their Web site), but it's a motor lock, and you have to unscrew and remove it or the spin dryer won't work. I'm just glad I didn't try it too many times with the motor lock on - that likely would have damaged it.

This is a company with good products, and just about the worst customer service and product documentation I've ever experienced (especially from a company with good products). They are very hard to get hold of. They do not always answer their phone during their stated business hours, and they do not answer email. When you are able to reach them by phone, the person answering speaks such poor English it's almost impossible to communicate. It's a 3-person company: the owner (who the woman answering phones never lets you speak to - "he's too busy"), the warehouse manager (who sent me incorrect tracking numbers for both items I ordered), and the woman answering the phone, who has a very heavy Asian accent, and does not speak or understand fluent English.

Their bad customer service wouldn't be such a liability if their documentation weren't so dangerously insufficient. I can't fathom how they could print a manual for this spin dryer without the instruction to remove the motor lock on the bottom. I saw the metal bar on the bottom, but I had no idea what it was, or that I should remove it. Their Wonder Wash machine (very cleverly designed) also has insufficient documentation. The assembly instructions are incomplete. I was able to figure it out, but some people can't (see the reviews for that product).

All that said, the spin dryer does work very well, and I'm glad I have it. But it was a stressful few hours until I figured out why it wouldn't spin (with no help from the company). Some people on the BBB site say the company honors their warranties, some say they don't. I'm glad I didn't have to test that.