Product review (1 stars): Buyer Beware!
I bought this freezer last summer and it started acting up before the warranty ran out. Called the home improvement store that I bought it from and they stated that I needed to "Call the manufacturer". Turns out HAIER also manufactures Holiday. Called them and told them what happened and they did not dispute the claim whatsoever, This was May 15th, 2013. You would think it would be settled by now (July 5th, 2013), right? Wrong!! (If you knew me, you would know that I have been on the phone with these folks constantly and this is a summary of the "best" of the interactions I have had. And these conversations were initiated by my phone calls, they only called me if I demanded an update; otherwise, they just left me hanging and wondering.) Between "We are looking for a repairman in your area"-apparently there are none and "We are still looking for a repairman"-apparently there still are none to "We can't find a repairman so we are sending it up to account executives to see what they want to do with it"- insert crickets chirping here because for 2 WEEKS they had no answer on what they were going to do! Well, they come back with "We can't find a repairman so we are going to replace it"-cool right? Not cool-first I am told that it is summer (no duh!!) and they are busy replacing ACs under warranty and that is more important than my freezer, yes the chick on the phone actually told me that! Then they finally decide they don't have anymore freezers like mine in the warehouse. So throughout this whole process, I told them over and over "Just send me a check and I will go to the store and buy the one on the floor there." So then they decide they are going to wait and see if one "shows up" on their inventory. I assume they were trying to round one up from who knows where. Finally, they decide to replace it with a comparable model, if I accept that substitution, which I did a week ago and guess what? I got a call (that I requested) from the latest account handler, there has been a different one for every one of these interactions! And she stated that she sent my approval up last week with no answer from the person who can authorize the shipment of the new freezer. Still not authorized. So I calmly and clearly told the latest girl on the phone that no slam on her and I appreciated what she had done but it was no longer a case of IF I was giving HAIER a bad review ANYWHERE I can (Better Business Bureau, Facebook, Word of Mouth, etc) but was now a case of just HOW bad it was going to be and if they had just mailed me a check like I suggested OVER A MONTH AGO, I would have nothing but good things to say about them instead of all of this bad. She calls me back in 2 minutes-2 MINUTES, and it has been authorized and that was Wednesday and it HAS NOT SHIPPED, but latest word is we will have it by July 12 (update, delivery date changed to July 16th). Yea, right I will believe it when I see it in my yard. MORAL of this story-Don't buy HAIER or Holiday freezers, ACs, etc unless you have plenty of time and patience to give away!