Product review (1 stars): unreliable; expensive to repair because major assemblies have to be replaced
This is by far the least reliable major appliance I have ever owned. In 6 years of ownership and light-to-moderate use, I have spent about $200 on repair / replacement parts, including the suspension system, the lid lock, the gear case, the rotating seal, and the drain pump. Fortunately I do my own work and know how to shop around for parts -- otherwise, I would have spent far more than the original purchase price on parts and labor. Making matters more frustrating, I have been sent the wrong part twice, by two different vendors, including Sears Appliance Parts. Fortunately, both vendors were gracious about accepting my return, but were unable to supply the correct part.

Particularly frustrating is the lack of repairability of the major components. Bad main bearing? Replace the entire gear case, at somewhere around $150. Bad teflon stops on the suspension rods? Replace the entire rod, at $50 for a set of four.

To put things in perspective, this replaced a 19-year-old Maytag that finally rusted out, but which required only a new lid switch under heavier use, with our two sons still living at home. In turn, it had replaced a GE we had bought used and kept for well over 10 years.