Product review (1 stars): I really loved this ice maker--until the bottom of the water bin ...
I really loved this ice maker--until the bottom of the water bin filled with a thick layer of black sludge.  I cleaned it out with paper towel, etc., and the unit still makes ice, but I'm not inclined to ingest anything that might have come in contact with whatever the oily, greasy substance is.  But--good warranty, so no problem, right?  Not so right.

First, I was unable to register the unit online because I could find no "submit" button on the registration web page.  So I wrote an e-mail about that, as well as about the black sludge.  Though promised a 24-hr-turnaround on e-mail, no response within 48 hours.  Then I tried a call, leaving the details of the problem and a callback number.  Website also a claimed 24-hr-turnaround on calls, but no response yet to that, either.

Finally I talked to a service rep.  Though I told him that the ice-making process still works, he asked me to run another test batch.  I did so, and called back the next day.  Talked to two different service reps.  The story: because they have never heard of this problem, and I cannot replicate it, they cannot service it.  What a marvel of logic I found *that* to be!!

I can take it to someone in my town, and if this person figures out what the unit needs, they will send me the parts for free.  But I'm beyond the 90-day limit on warranty labor, so I pay the labor.  Or I can send the unit to them and pay $75 for them to look at it.  Truly, I would have thought that the manufacturer would have more curiosity about their own product.

I then called the backup third-party warranty I had purchased.  Since the manufacturer was still offering me parts they could do nothing.  But if I wait out the next six months, they can help me.

So here we are.  I've ordered another brand of ice maker and will now enjoy taking this one apart.  Maybe I can figure it out!

~CC