Product review (4 stars): Just twist it, and it'll work fine
For a while I thought this thing had stopped working, because it wouldn't start spinning. If I tried repeatedly and finally got it to spin, then it would work fine on subsequent loads that day. It was just a matter of getting it to do that first load.

What I finally figured out is that you have to pick it up a little, and twist it back and forth in a clockwise-counterclockwise sort of motion (while of course leaving the lid closed). Then it gets the idea and does what it's supposed to do.