Product review (1 stars): It is beautiful on the outside
We purchased this unit from a different company about 3.5 years ago.  It is beautiful on the outside, but we have had nothing but problems with the ice maker for the past 2 years.  We have paid about $600 to attempt to have it fixed, wound up replacing it and it still isn't working.  Samsung is not at all interested in helping us to be satisfied with the product.  They keep recommending that we replace parts.  I also wasn't very happy with the company that does the repairs, recommended by Samsung.  They sent them to an old address to start - 3000 miles away!  They didn't tell us the repair company was owned by a local department store, so when I saw a charge for $300 on my card, I reported it as fraud.  We have been dealing with this issue for over a year, dumping more and more money into this refrigerator.  Samsung will never get another purchase from me.  I am very unhappy with the product and their customer service.  They have no interest in repairing a faulty product.  The repair tech also tells us that this is a common problem with this unit, and it is a manufacturing/engineering defect that they haven't fixed.