Product review (5 stars): Excellent purchase in every respect, so far.
First, let me say that I rarely write a review unless the purchase/product is exceptionally good or exceptionally bad.  Happily, this purchase falls in the "exceptionally good" category.  So, let me run down the reasons that I have been pleased so far with this purchase:

1.  Shipping speed.  We ordered this set around noon on a Tuesday.  Within an hour or so, I received the shipping confirmation.  The next day, Wednesday, I received a call from the trucking company to set up a delivery time for the following day, Thursday.  The washer/dryer set was delivered before noon on Thursday.  That totally blew me away!

2.  Packaging.  The washer, dryer and two pedestals were, as I expected, packaged separately.  What I didn't expect was the quality of the engineered packaging.  It was pretty amazing and, as a result, these heavy units came out of the packaging completely unscathed.

3.  Installation instructions.  They were clear, fairly concise, and not cluttered up with pages and pages of "lawyer speak" safety instructions which often seem to be designed not to make the product installation safer but, rather, to limit the manufacturer's liability in case of an accident.

4.  Energy efficiency.  Yes, I knew that these were HE appliances but when I read on the Energy Guide that the total cost to operate the washer for a year was only $12, I was in disbelief.  Honestly, I'm still somewhat skeptical but that's what it said.

5.  Operation.  I would never have believed that a washer/dryer could be so quiet if I had not heard it (barely) with my own ears.  They are amazingly quiet.  Our  wash room contains the washer, dryer and a large upright freezer.  Honest to goodness, I can hear the freezer running over the washer and dryer.  I can't really tell if the clothes come out any cleaner but my wife says that the time to wash and dry is considerably less than our old set.  She also loves the ease of operation as well as the extra storage space provided by the pedestals.  If she's happy (and she is) then I'm tickled plumb to death.

6.  Long term reliability.  This one I can't answer yet.  Only time will tell but, based on our overall experience so far, I'm expecting good things.

One caveat regarding installation is that these things are HEAVY.  I think that the washer and pedestal weigh in the neighborhood of 275 lbs.  So, this would be a good time to have some big strong friends to give you a hand.

If we experience reliability problems, I will post an update to this review but I'm really not expecting that to happen.