Product review (1 stars): Bosch is a horrible company to deal with
Bosch has awful customer service. We are stuck with this cooktop and a downdraft that has not worked a single day. We have contacted Bosch and patiently worked with them through the process of numerous service calls and change of parts. We are stuck with a lemon and really really bad customer support people who wouldn't man up and send us a replacement. We are well within our warranty. It is surprising how a well known company like Bosch would give such a tough time to a customer! Their own certified service engineer gave up on the product saying "I don't know what is wrong with it" but apparently the management would not sanction a replacement unless a certain number of service calls were made. Till now we have had 6 service calls and ton of disappointment!