Product review (1 stars): Disappointed
We recently purchased a GE Cafe gas cooktop in our home kitchen. We have had other GE appliances in the past, and have found them to be reliable, quality products. But we cannot say the same for this cooktop. By the second time we used it to cook dinner, two of the knobs had broken. These knobs control the gas to the burners. They are stainless steel handles with a thin plastic stem that engages the control valve. The stems split, allowing the knobs to turn without turning the valve stem. On one occasion this made it difficult to tell if the gas had been shut off, while on another we were unable to shut off the flame.

Because the knobs break easily and can turn without operating the gas control valve, the gas could potentially be left on. We are also worried that there could be more instances of the flame being unable to be shut off at the cooktop. Both of these situations could lead to serious injury. A search of the internet leads us to believe that this problem has happened many times previously, and that GE has been made aware of the problem some time ago. Why has it not been fixed? We expected better from the GE reputation and from our past experiences, and are sorely disappointed. We plan to contact GE Customer Service to see if there is any remedy. We have also reported the problem to the Consumer Product Safety Commission.