Product review (1 stars): Best buy said this is not acceptable and they brought ...
WE bought the Samsung also from HH Gregg about three weeks ago.  HH Gregg delivered it and it was set up.  As with most refrigerators he made sure it went on (basically the lights came on) then left.  The unit never cooled down.  We went back to the store and looked at their model.  They explained it was in store mode and we learned how to unlock it.  But the store unit did nothing either.

Ours was  unlocked so that was not the problem.  So we called Samsung and they said it was 10 days to get someone out there.
HH Greggsaid this is not acceptable and they brought another unit.  The second unit worked on the bottom and the ice cube maker but the main refrig never worked.  As a result we called and they scheduled a repair.  Again 10 days but since we had called on the first unit they moved us up to what would have been our first service date.  We waited for that.  On the day they were to come out and we had taken time to be home they called and said that since it was new we should take it back to the store and get a new one.

Again HH Gregg said sure and set up another delivery.  We waited for our Sunday afternoon delivery and about an hour before it was to arrive we got a call saying that the truck people did not tie it down properly and it fell over and hit a range and the floor and was destroyed.  Not Samsungs fault other than not giving us a working one first time out.

HH Gregg sent us another one and it arrived and again the technician could not get it to work properly.
we tried programming it and other things then in the instructions it kinda says that the machine does not always work right and to try to unplug and replug it in,  It takes about a half hour to see changes so we did this a number of times and it went down to 43 degrees.  Did it again went up to 50 degrees did it again and it went to 34 and has been working since.

Real Flakey.  I am afraid if the power goes out that it may not work again.  Have the great almighty Samsung tech coming out hopefully although they have not called back yet to schedule a time and we have a repair person to come out hopefully this Tuesday to check all the wires.  I am guessing the problem is in the wiring harnesses at the connectors as wiggling the wires help to make the unit work at least that is how the light on the water filler and ice cube dispense section got fixed by the technician.

I am going to have them go over all connections.  It appears that when they take off the doors to install it is then a crap shoot on whether it will work again or not.

Samsung when I call always says ok I will put it in the notes.  But when asked will they pass this on to anyone the answer is no.
I asked for a supervisor but they were not available.  Asked for the phone number to the office of the president and it took over a half hour to get it.

Also asked for a Local Samsung rep they had no idea if they even had reps.

HH Gregg is to be commended in all they went through on this without any questions and without looking at us as if we were nuts
Also helped that their in store unit also does not work and their Samsung rep could not get it to work either. Their unit says 18 degree C for the upper unit which is probably correct.  -21 degree C for the lower left which is wrong since the unit is not cooling and the lower right at 0 degree C which again is wrong since it is not cooling all compartments are at 18 degrees or so C.

Even had an HH Gregg employee come over and try to get it to work.

HH Gregg I give 5 stars Samsung got one only because I had to click at least one.

Cool refrigerator with all the features but at this point we do not trust it.

The previous person is correct it does hold temperature well the question is if we have a power shortage will it go back to the pre set or will it go back to factory where its not set.  Hope the repair person knows
also having problems finding the sparkling water co2 canister I am sure I will find it on Amazon or somewhere its not at the store.

Samsung you do not know what customer service is.

Most expensive refrigerator they have and no one knows why so many are defective.