Product review (5 stars): but I honestly prefer the ice produced by this machine even better. The customer service was great and provided a ...
You may find it odd for me to give this ice maker 5 stars since I actually returned mine, but it had nothing to do with the quality of the machine.  Even the guy who installed the machine commented on the quality of the product and the ice that it produced.  My ONLY reason for returning it is that I  ordered the wrong size by accident, and we didn't realize it until we got home and it was already installed. Our original ice maker was a Kitchen Aide, but I honestly prefer the ice produced by this machine even better.  The customer service was great and provided a quick turnaround on my refund when I had to return the machine.  (Remember to retain original box and all packing until you are sure about keeping your appliance.)