Product review (1 stars): Problematic!
I bought a refrig and freezer 5 yrs ago and I too am having the same problem as the other person.  They know the problem but will not stand behind the product.  These are expensive units and if you live internationally, it is even a larger problem.  I loved the efficiency of the unit when it worked, but am so disappointed in the fact that in less than 5 yrs of operation, it is not a fixable problem.  They supposedly have now corrected the problem in the new units, but that does not do those of us any good who already have one.