Product review (1 stars): Negatives:  Icemaker awful; Back row freezes in fridge, freezer LEAKS  Positive:  It Looks nice.
This fridge is visually pleasing and the lights/shelf layouts are fine.  It does fit into the exact space our old Sub Zero 632 took up and is very quiet.  That's where the good stuff ends.  Unfortunately, the support is absolutely terrible (especially if you buy from Amazon:  Samsung would not even deal with me on my icemaker that is taking a week to fill up because "in the first 30 days you can only deal with the seller").  We bought this through "Home Care Company" and dealing with them has been a nightmare.  Despite promising inside delivery, they did not provide it and took weeks to respond.  The unit was over a week late from the "worst case scenario".  The dispenser light is set to "auto" but seems to have no rhyme or reason to when or why it turns off.  Sometimes it'll stay on, and sometimes it goes off after a second or two even if we're still actively drawing ice or water.  The speaker for playing Pandora doesn't deliver very good sound quality - it sounds like music playing from a tin cup.  Why they even bothered putting sound in this thing is beyond me.  Further the "epicurious" app which I thought would be a great addition simply doesn't work.  I learned from searching this issue that something changed in November and has not been updated even as of August 2016 (I doubt they're going to fix this) - so you've got a display showing the icon and the app that errors out every time you try to use it.

The items that you put in the back row near the cold air vents will freeze.  We've got ours set at 42 degrees, and everything in the back row has ice crystals, so that third of the fridge is unusable unless you're okay with having iced milk.  Beyond that, if you set the freezer below -10, your icemaker just won't make ice.  It has to be set at the very coldest setting to be able to keep up with even limited family demand.

Fast forward to this freezer's 2nd year in service, and it's making my 3 year old very happy since Frozen's Elsa is living inside and turning the whole freezer into the frozen north Mountain.  From googling this problem, it looks like it's either due to a frozen drain line, or cracked water valve.  Seriously?  Second year in service, and already it's flooding the freezer and everything in it and creating a winter wonderland that block of ice that has all of our frozen food stuck to the shelves and to itself.  What a friggin mess.  Spent 2 hours last night with a hairdryer just trying to melt enough ice to get things out of that freezer into a different freezer, and haven't had time to actually address the problem.

Terrible quality, Samsung!  How does something this expensive get built so cheaply?!  No wonder people are willing to pay 10-20 grand for a sub zero.