Product review (1 stars): Worst four months with a machine IN MY LIFE.
Three drain pumps later, and a horrible knocking/screeching sound everytime it spins or turns the basket, along with 5 service visits in the four months I've owned this washer, and I'm stuck with a "brand new" washer that sounds like it's about to tear itself apart, along with scratches to my tile floor, dings in my walls, and scrapes and broken plastic tabs and a broken cabinet spacer from the negligence of the technicians Whirlpool decides to contract. I've been on the phone numerous times, begging for the machine to just be replaced as it's not been at all just right since having it, and with my experience with Oasis/Cabrio/Bravos machines I know that the things this machine has been doing are NOT at all normal, yet they still refuse to come to an agreement with me. I'm not asking for a refund or anything of the sort. I love the way the washer performs, and if not for this experience, my rating would be five stars. All I want is for the good money I spent on this machine to not be wasted on something that I had such faith in as a Whirlpool product, that in four months has become the worst nightmare I've ever experienced. The parts ordered by the tech today have absolutely nothing to do with the sound it's making, as he took them all off and the sound was still in the driveshaft, and yet the parts won't be in for at least a few weeks, up to a couple of months. In the meantime, I was told that there is nothing they can do, that I just have to deal with a defective machine, and that an exchange "just isn't possible". Every appliance installed in my house when built two years ago is made by Whirlpool under either their own name or the Maytag or KitchenAid name, and because of the line of work I'm in, every appliance I recommend to my friends and family and customers is a Whirlpool product, but after this experience, my faith in this company has been entirely destroyed.