Product review (1 stars): Worst Purchase Ever Didn't Last A Year
About The Unit:
I bought this unit on 8/31/16 it arrived unlike a lot of customers undamaged. I did all the recommendations according to the user manual before adding anything to it. Seemed to be a perfect buy. However on 8/20/17 I noticed that the unit was making a clicking noise every 5 minutes or so, FYI ( I kept this unit inside my kitchen from day one so no outside heat or humidity could effect it ). I went over to the unit and saw both lights where illuminated which I found odd since the compressor wasn't kicking on. Unfortunately I did not catch this in time apparently because slot of the product I had in it was already defrosting.

Warranty Process:
I checked user manual and found out it had a 12 month warranty. Luckily I was right under the 12 months by 11 days. I called the number for warranty support didn't get through for two days. When I finally got someone on the phone which I took almost an hour to get through they had me do what other customers had mentioned to try and reset the unit. But what they didn't mention is that they wanted you to wait 6 hours or more before you called back to see if the unit would kick on and start freezing. After all that still didn't  work. So I had to call them back took forever then to my disbelief they told me that I had to email them with the work order #, repair #, proof of purchase, serial #,  model #, address, date of purchase and a description of what the unit was doing. ( I'm thinking to myself what's the f***ing point of the support center then. ) I emailed them the info and a auto reply sends back saying it will take 5 to 10  days for a reply. Exactly 10 days later I received a email asking for the exact info I already had sent. So I sent back a email saying I already sent all the information you are asking for in my first email. It took another 2 days for them to respond they are having me cut the cord and take of the serial # plate and send that in by mail with a tracking number ( which I have to pay for ) for them to refund the money.

All in all I don't recommend you buy this unit I personally think Amazon should steer away from even selling it considering it's a lemon and the manufacturer knows it.