Product review (2 stars): There are many other cooktops that are better with less hastle and for less money!
I bought a whole kitchen of Miele and I find the customer service terrible. We bought the name because of the name and it washes right off the stove top with Windex (cheap transfer letters). The knobs have a small metal flange in the bottom and when I take them off to clean them they slide off and fall through the little opening. I bought a small magnet on a thin wire to fish it out. It's imposible to reach or even see sometimes. I called Miele, talked to Don Kruaeger in the technical dept.. He wanted me to purchase the whole knobes. He informed me that they don't supply parts nor make them to resale. And offerred no advice at all. Cleaning it is not that bad, just have to know how to take things apart and put them back together. On the Microwave/convection oven, the glass shelve is very fradgile and i've broke the second one. He said there is no other replacment except this thin glass shelf. So.. I like the look and hate the price and the workmanship of the appliances. I won't be spending any more $$$ with Miele.