Product review (4 stars): Disappointed that it stopped working after only 2 months of use but under warranty and NewAir is fixing or repairing
The water pump suddenly stopped working after just a couple of months of use. The red light indicating add water came on even though there was water in the reservoir. Cleaned it, tried again and again and the pump for the water would not work. Called NewAir for assistance and their help is NO HELP!! I was told that return shipping was my responsibility and this is quite heavy and would be shipping across the country. She said I had to write an e-mail to NewAir support describing the problem before they would tell me where to return it. It did take 2 days for them to get back to me, but despite what customer service told me I received a pre-paid shipping label with which I could return the ice maker via fed Ex.  Much happier now about not paying return shipping. Now fingers crossed that they can fix it or send a new one asap!