Product review (1 stars): horrible service
Bought both washer and dryer combo as well as ventless dryer in Feb of 2010 along with a 4 year extended warranty.  In February of 2011 the washing machine threw a bearing and needed repair.  We discovered that the warranty information had never been sent to us.  It took me over three weeks to get someone from Thor to respond.  The warranty info was forthcoming and it took over a week to find a company in our area that could service the machine.  The repair person determined that we needed a new tub and 10 other parts to repair the machine.  He checked on the parts and found that several were no longer available.  To date and it is now June 20th, I have been without the use of my very expensive washing machine.  All but one part has been received and when I last spoke with the warranty company they had no clue as to when it would be available and offered no alternative but to wait.  Buy this machine at your own peril.