Product review (1 stars): shocked
I was fascinated at how well this product was rated and now that I am preparing to send 2 back for a refund,  I am shocked that it has been rated so highly.  It sounded too good to be true but after my husband and I read all the great reviews we figured it was a great buy. I ordered one for me and one for my mom. My husband hooked ours up as soon as it arrived.  It says it takes 9 minutes to install and that would be nearly impossible even if it wasn't leaking all over the place. When he finally got it down to a slow drip, we just decided to go for it. I had saved a load of whites for the test load because if it could get my socks clean or my husband's white T's clean, I would be sold on it. Started the washer, blue light came on, that fresh smell that everyone talks about that made me retch filled the room and the bubbles were rolling. I couldn't wait to unload and inspect every piece as I took it out and...nothing. Everything looked exactly as you would expect it to look if you washed it in cold water with no detergent. ...dirty.  I ran the same load through again with a half cup of detergent and it looked minimally better but not clean. So I gave up on that load and threw them in the dryer. The new t day I decided to give it another go and turned the washer on to fill it up and the blue light came on but was quickly replaced by a red light. I checked the manual and it said a red light means the oxidizing module has failed and product would need to be replaced. Wow. At least that answered my dilemma about whether to return it or not. But then we decided that we would hook up the one we bought to give to my mom, mostly to save her the trouble if it was really that bad and also to make sure that our poor results weren't the result of a failing module. Hers leaked even worse than ours, mostly due to the plastic fitting but I told my husband to just wrap a rag around iit long enough to test it out. The blue light came on and before it had filled up a third of the way, the light changed to red and the second one was done. I could not believe my eyes! How in the world this product has been rated so highly is a mystery to me! However, for those willing to risk it, here are the pros that we found: the clothes did smell fresh when they came out and everything felt softer than usual.  During the 2 days we used this product,  I called customer service 3 times and they are quick to answer and pleasant to deal with. They must get these calls frequently because none of them tried to talk me out of a refund. They knew there was no fixing them and instantly offered full refund and easy instructions on how to return them. By the way, these were both purchased directly from EdenPure, not a random dealer, otherwise I would swear we had been sold refurbished or substandard products.