Product review (1 stars): help them make a better product. But these folks are so arrogant and ...
This refrigerator is made by Samsung for GE. We purchased this in November of 2008. It constantly has had problems - since the warranty expired. Replaced icemaker, replaced defrost heater (twice) and defrost thermostat. A design flaw in the defrost drain/heater causes melted frost (water) to ice up in the drain hole and then leak into the area below the slide out food tray. I contacted (argued) with GE about this design flaw and they would not acknowledge it being a problem. I wanted to speak with an engineer to discuss the details of the issue, rather than a customer service rep (a sales/marketing person) but they would not allow me. I have friends with similar GE models and they all have the same defrost drain ice-up problem - but of course it's not a design flaw, according to GE. Companies that fess up to an issue are ones that have a public conscience and I will work with them, help them make a better product. But these folks are so arrogant and not in tune with consumers. If they would own up the problem, I'd help them and as we all know, good service keeps customers. These guys don't get it.