Product review (1 stars): Terrible GE customer service
When I first used this cooktop it was great. Took a little while to get comfortable with the controls but I could control heat better than I ever could with gas or electric. Unfortunately it died after two uses. For the last month it's been broken. A tech comes out once a week, tinkers with it a while, declares he can't get it to work, and leaves to order a new part. There is no effort to expedite the parts or for the tech to have enough parts to be able to be effective. Finally he ordered a new top. It took two weeks to arrive and is sitting in my living room. It's not in my kitchen because the tech didn't show up to install it. The customer service folks are clueless, and seemed to think that a two week delivery time is appropriate. When I tell them that we've been without a cooktop for a month they blankly reply that it's only been two weeks since the new top is ordered. They ignore the weeks of ineffective tech visits. They have offered a $50 refund for all our trouble. We didn't have a cooktop for Thanksgiving! Jerks.