Product review (2 stars): Samsung does not warrant the glass cooktop
Less than a year after purchasing this range, the cooktop cracked, through no fault of ours. Apparently, this is so fragile that it will crack in normal usage. What is worse, though, is that Samsung doesn't stand behind its products. They determined this was "physical damage" and say it is therefore not under warranty. There is even a statement on the website that they never cover the glass cooktop under warranty. I asked to speak with the person who made the determination was was told that I could not. I asked how I could appeal their determination and was told that I could not. The man in "executive services" said "Being that it has been determined physical damage, there is no way I can take that back." That was such an incredible statement, I wrote it down. Amazingly bad customer service.