Product review (1 stars): Awful product.  Awful customer service
We bought this 5 mos ago. 3 mos into our owning it, the washing machine portion completely stopped working. With a load of laundry trapped inside (door locked and wouldn't open). I called customer service immediately but it took over a MONTH for it to be fixed! I have a toddler plus a 8-wk old infant at home so we produce quite a lot of laundry. I tried explaining this to the customer service people, begging then, even at one point broke down in tears on the phone - it's hard enough having an 8-wk old baby let alone dragging your laundry to a laundromat for a full month bc your brand new washer isn't working! they clearly did not care. I got the same canned replies every time and there was no sense of urgency to fix it. I would never buy from this brand again! Oh also the lint trap in the dryer is much too small causing lint to get all over your freshly washed clothes - even if you clean the trap out with every load.