Product review (3 stars): Difficult Service on LG's 1-yr Manufacturer's Warranty
I bought this dishwasher in June of 2009 and it worked beautifully until April 2010 when it started making a horrible noise and stopped working.

I loved this dishwasher for 9 months. It was super quiet and did a great job on the dishes as long as the rinse aid reservoir was kept full. (Without rinse aid, it did not perform well.) And, it looks really good too!

At first when it broke, I wasn't too concerned because it was still covered under LG's manufacturer's warranty and I assumed the problem would be resolved. I contacted LG and filed the warranty claim. They referred me to a local service provider and I scheduled a service appt. The local service provider did not perform. They no-showed 3 times with no calls. And, I stayed home from work to be there to meet them during their 4 hour time window.

I complained to LG and at first they did nothing about it. They said that this service provider is the only company they work with in the entire metropolitan DC area, and LG's position's was that I had to make it work with them and it's not their issue since I made the appt with their service provider.

After a number of phone calls to escalate the issue w/ LG Customer Service, they were finally able to find me an alternate service provider who did actually show up at the scheduled time and repair the dishwasher.

Dealing with LG's Customer Service was challenging and frustrating.  Even their online self-service search application for an authorized repair technician does not return accurate results.  I discussed this with the repair technician who came and he even said that if he puts in his own zip code where his business is located, he doesn't even come up in the search results.

If you buy an LG product, I recommend going with the retailer's extended warranty plan and not relying solely on the manufacturer's warranty.