Product review (1 stars): to which they did not have a good answer. I spoke with an agent who ensured ...
I bought a washing machine (Model WT1101CW) in July of 2014. I bought the product new and it was used by one person during the length of that time. It recently gave me an LE error. I had the product looked at by a technician and he diagnosed the problem as being an electronic control board or wiring harness. Fixing these problems would have costed me $350, very closely resembling the cost of a brand-new washing machine.
I called LG customer service to inquire about why the machine, only being 3-years old, would require such extensive repairs. I wondered if LG only expects their products to last 3 years for a single user, to which they did not have a good answer. I spoke with an agent who ensured me they would take care of the problem. The agent initiated and an extended warranty on my product stating, It will be no cost to you for the warranty and it will cover all the necessary repairs to your machine. He instructed me to wait to hear from a representative to complete the process. I never received a phone call but did, however receive an email stating, We apologized that you are having problem with you washer. After reviewing the case the washer is too far out of warranty for assistance. Not only was this a surprise to me but also the grammar was that of a grade school student. Simply not professional or adequate for such a large company.
I called to follow up about this email thinking it was an auto-reply and that we could work together to resolve my issue. I spoke with Erica (ID: 10255) from the Extended Service Team and she instructed me that they would not be able to fix the product. She could not have been less empathetic to my plight. She was a cold stone wall that did not care about the customer at all. I have nothing good to say about their customer service. So, after a week of hassling with their customer service department, I have nothing to show for it but an appliance which lasted a single user only 3 years. I was told by an employee at LG that the problem would be fixed and they did not keep to their word. Do not trust anything they tell you.  They have no problem breaking promises to their customers.  The bottom line is the only thing that matters to them.
 I had planned on replacing all my kitchen appliances with LG products valued at over $3500. I know many individuals in General Contracting and will be advising them of my experience with LG and their customer service.  LG has lost life time of revenue from this customer and everyone I know; albeit over a service call which would have costed them less than $350.
Please let this serve as your warning for doing business with LG; a company which lacks empathy for their customers and has wrongly misplaced their core values in their bottom line.