Product review (4 stars): Ordered a new machine and it's great.
So I ordered this machine before and the first one didn't work, so they lose a star for that. However, I bought a new one and so far I'm happy with it. It's produced so much ice now that we have to turn it off because, its too much lol. It's fairly quiet and the ice is cool. The only real problem I have is that, though it says it's insulated and keeps the ice cold, the ice does melt quickly even though my home stays cool 90% of the time. Other than that, I actually really love this machine and have recommended it to friends already. Thanks so much to Laurel who has walked me through the replacement process.