Product review (3 stars): Broken Glasses
Yes and No.  I see all these great 4- & 5-star reviews and yes, I do agree with most comments. The machine is quiet, it cleans and dries quite well (except for certain plastic items). Though I didn't notice it mentioned, the upper (3rd) rack for silverware is more convenient and loads more easily than the lift out baskets which take up considerable room. There was a short learning curve to puzzle out the operating instructions but after a few weeks I gave it no further thought.

But my experience relates more closely with the 1-star rating. Certain similarities in that review immediately caught my attention; i.e., Consumer Reports, old Maytag, rack design and broken glasses.  I also made the purchase based on Consumer Reports; but sometimes those reports don't mention an untested important feature. In this case the problem is the upper rack design.

There is a picture in the Bosch instruction manual that shows glasses loaded all in a row. I tried that as well as other placements but found no consistent way to avoid broken glasses. Never had that problem with our 20+ year old Maytag; in that machine I never broke even fine crystal. In no way would I trust our crystal in the Bosch.

Bosch shows on-line video tips. But though they mention preferred ways to load cups, plates, bowls and large items, they don't mention drinking glasses. Each time I load the machine I am frustrated and disappointed on that one point alone. If it weren't for that problem, this would be a 5-star review