Product review (5 stars): Absolutely awesome.
My friend bought me this machine for my birthday 2 months ago and I immediately got addicted. I was tired of having to buy ice bags all the time and breaking them up if the cubes got stuck together but I put up with it because I love extra cold water/drinks.

It makes ice rather quickly. It makes 9 large ice cubes in about 6-8 minutes (It does depend on the outside temperature and how long the machine has been running, typically the ice cubes will be smaller at first and the 2nd or 3rd cycle will produce the size you want). While this may not seem like a lot, it is. And it beat going to Walgreen's or Safeway every few days to buy yet another bag of ice, which adds up.

Cleaning it is easy as well. The only thing in the directions I did not see regarding cleaning is that there is a filter in the reservoir that can be taken out and should be cleaned. I use tap water so I clean it regularly, however, even if you use filtered water I would recommend cleaning it once or twice a week at least.

Sadly, after two month, it finally broke. I located the problem after taking off the backing and turning on the machine. The pump wasn't strong enough to pour the water into the basket so that it could freeze. The water would leak out of the small gap between the wall of the ice maker and the basket where the water freezes. I quickly started freaking out because I had become somewhat dependent on it.

So I emailed NewAir on a Saturday, they operate Monday through Friday, after calling and realizing that they were closed. I told them my issue and added that I knew what the problem was and I did not want to go through the hassle of sending the ENTIRE machine back so that they could reach the same conclusion.
On Monday I received an email from Mireya in Customer Support who was very apologetic about my issue. She requested the proof of purchase and the next day a new pump was sent to me free of charge. She did not try to hassle me about sending the machine back which I greatly appreciated since I did not want to have to reply to countless emails assuring them that I located the problem.
I got the pump two days later. My father, who is very handy, was able to replace it fairly quickly (It would probably be a little more difficult for someone who doesn't have a certain amount of skill in this department). Sure enough, the ice maker started right up and began to make ice just as before.

I would like to point out that, when I was looking online/in the reviews for anyone else with my problem, I was surprised to hear about bad customer service from the company. A lot of reviews said that NewAir was unhelpful with problems such as mine. I don't know if Mireya is just especially awesome or what but the whole process of my warranty claim went smoothly and efficiently.