Product review (4 stars): Nice machine - nice customer service too!
Makes ice as promised.  A couple of helpful hints:
1.  If you are having hot weather empty out the newly made ice hourly or so, otherwise it will melt.
2.  Make sure to empty out the water reservoir after use to avoid bad flavors.
I was worried I would lose the rubber plug so I sent an email to NewAir requesting a back-up.  They responded quickly requesting that I send a receipt of purchase.  After I provided a copy of my Amazon order they quickly sent me a new rubber plug.