Product review (1 stars): Ice falls into bin in full sheets; does not ...
Ice falls into bin in full sheets; does not fall apart into cubes.  Adjusted cube size to smaller size per instruction manual thinking this would help, but it only hollowed out the cubes. Called Customer Support and was told "theoretically, the sheets should fall apart, but they don't"  Whaaaaattt? He said " there is nothing that can be done about it, you'll just need to break them apart,  that's what I do".