Product review (1 stars): Do not buy Samsung!!!
Do not buy a Samsung appliance.  I purchased a nice looking Model WF448AAP/XAA in April 2009.  Approximately two years later, it began to leak water into the floor of our laundry room.  I called Samsung service and technician came out a few days later to fix it.  He showed me the part that was leaking in the top of the unit and it only took a few minutes for him to replace it.  All has been well until it started leaking again on Thursday, August 1, 2013.  I opened up the unit that night and found the same part to be spewing water again.  Given that it only takes minutes to replace with two clamps on the ends of the hoses, I went online to order the part.  I found that it was part number DC97-12578E and placed an order with expedited delivery scheduled for August 6 because we are an active family of five with kids in sports.

The part was not delivered on August 6 as promised.  I called and, for some unknown reason (at the time), my order was cancelled.  As I dug a little deeper, I learned that the $10 part is no longer available and no one in Samsung customer service or with their parts division can point me to a replacement part.

I was passed to the next higher level of customer service in Samsung.  This customer service rep informed me that I would have to pay for a certified Samsung technician to come out to verify that the part is faulty (me getting sprayed in the face with water is not enough evidence for them, I even offered to email a video of it leaking).  My options are to pay, I'm guessing, $100-$300 for a technician to come out to tell me what I already know, or buy a new washer after my floor has been flooded twice by this new one in the last four years.  By the way, the earliest the technician can come out is Friday, August 16.

So, the best-case scenario is to pay hundreds of dollars for some guy to come a tell me what I already know and be without a washer for a minimum of two weeks: all over a $10 part the was discontinued because it was obviously faulty (failed on me twice in four years).  Not good for a family of five.  I will NEVER buy another Samsung appliance.