Product review (4 stars): Best customer service experience in a very long time!  Great Unit.
Great unit.  I actually had a unit that quit working during the warranty period.  I mailed it back to NewAir and they sent me a new one when they couldn't repair my unit.  What was amazing was the engagement from their customer service.  I received a prompt email with an RMA number.  Most companies would then forgot about you.  Not NewAir.  They kept me informed of the RMA status, immediately sent a tracking number on my replacement unit and followed up not once but twice after I received the replacement to make sure everything was working well and I was satisfied with the product.

We use this item daily and it does a great job having fresh ice at the ready.  We fill sports bottles, beverages, and thermoses with ice and this thing never fails to ensure we don't go without a cold drink.

Excellent Product... But Incredible & Awesome customer service!