Product review (5 stars): I've had this since 2013 and it works fine once you get used to what it is capable ...
I've had this since 2013 and it works fine once you get used to what it is capable of.  The utensil holders I replaced with bigger ones with bigger holes.  Might have bought them at a dollar store; I took off the metal part to prevent rusting.  Can also put in small caps, lids, etc. and are deep enough items don't come out during washing.  The pictures look like it takes up a lot of space and you could use one instead of 2, but it was mostly unused space because the items shifted in that area and/or blocked water flow.  See pics and hope it helps to get better efficiency from this unit.  I also use Affresh dishwasher cleaner occasionally and it helps keep it clean inside.