Product review (5 stars): Excellent Machine with a Small Footprint and Great Aesthetic
It's a great little machine. The dishes are coming out sparkling clean, and I love the small drawer footprint in my kitchen. It doesn't hold much, and probably wouldn't work for a family with children, but it's perfect for a household of one or two. I find I am running it every other day or so. It looks absolutely great.

I purchased a Fisher Paykel laundry set a couple of years ago on the recommendation of my appliance repairman. I've really liked them, so I wasn't scared off by the review ranting about how awful the company is. I haven't had to work with them directly, but my appliance repairman doesn't seem to have any problem working with them on warranty issues and replaced a mangled control panel on the dryer at no charge to me.

I was concerned about the review from the woman who said her drawer arrived with dents. The packaging for shipping for this product was AWFUL. The drawer sat in styrofoam at the top and bottom and then was shrink wrapped in a heavy plastic--totally insufficient for travel. The UPS man arrived solo and wasn't about to lift the 70 lb. bundle, so he "rolled" it out of the back of the truck, at which point I stopped him and went to get lift-and-carry help. We were relieved to see there was no damage--or so we thought. After it was completely installed, we peeled the protective plastic off to find a big dent at the bottom edge.

Amazon gave me a refund of 25% of the purchase price, which I somewhat unhappily accepted since there didn't seem to be anything I could do about any of it. As the review from the woman whose drawer arrived with dents said, there was no good way to ship it back (the styrofoam was broken in many places) and it was already installed. I called my appliance repairman and Fisher Paykel would not pay for "cosmetic" damage under warranty. However, the cost of a new front panel was about the same as the Amazon refund and Fisher Paykel did cover the service call under warranty. So it all worked out okay--it just took a lot of my time and energy.