Product review (2 stars): Fustrating!
I am soooo tired of the unbalanced load issue. I dread washing blankets, towels, any bulky items. It takes forever and more water than it should, because it uses jets of water to balance the load. And after so many tries it gives up and you have to play with it yourself. I am trying to get used to the technique of this machine, it was interesting at first, then I found my clothes weren't clean and would have to try again (waste of water). I wanted to reduce my carbon footprint, but a IF IT CAN'T DO IT'S JOB it is time to go back to the drawing board. I feel like I got a demo. And we are the test rats. I think if the design of the bottom of the tub angled up in the center a bit it might help the twist motion and water jets that adjust the balance.  The dryer is decent, better than my old one. I am skeptical of people that say they love this machine. I wanted to do the right thing for the environment, but it has to work.