Product review (5 stars): Dont bother contacting Maytag.  This part is the answer to your ice buildup problem in bottom of freezer  !!
Had my Maytag for little over a year .Contacted Maytag to replace this drain design problem that MANY people have.  Maytag offered this part for FREE but HAD to pay to have it installed.. I ask them just to send me the free part and I would install it..  NOOOO it HAD to be replaced by a certified tech.  WTF  !!  Watched the youtube video on how to install  EASY install and NO problems any longer,,, very quick and easy fix,  Just be sure to use a hair dryer on connection to melt the frozen drain area. No longer have any problems and this replacement part came very quickly.