Product review (1 stars): bad product, bad customer service
This is a good product while is working. I purchased this dryer on November 2009 looking ahead for my future baby's clothes, I did not used this until Dec. 25th when my baby was born. It dried the clothes only when I selected the "heavy" cycle and took about an hour to finish, sometimes I had to repeat the process for blankets but regardless the long time it took to dry I would say I still was comfortable with the product (I could happily installed it in my bathroom), let's say I did another activities while it was working. Finally 2 months after starting using it about 4 to 6 times a week it broke down. I then tried to contact Amazon but they send me with the seller, the seller send me with the manufacturer, the manufacturer has a very bad web page, with few information for contacting customer support, I had to contact again the seller in order to get their telephone number. Once I could talk to hair America, they have a very bad customer service ( some of the representative do not know their own products) and they just transferred me every time with a different department and nobody solved my problem. Finally, I could talk to a representative who knew how to do his job and send me with "Sears" which is the company who gives the technical support to fix "haier" appliances. They also have a very bad service, they scheduled an appointment a week after I called, then the day they said, the technician never showed up, I called again and rescheduled an appointment for the next week, then the next week came and the technician opened up my dryer and turned out a "belt" was broken so he had to order the piece because is not a piece that is easy to find. They told us to wait until the piece arrived, and when it happened we would have to call them back so they could rescheduled again a visit to replace the piece. It happen that the piece did not arrive and we had to call again "Sears" and they told us that they had to backorder the piece and the process would take another two weeks. An now 3 months later I am still waiting for the piece with my dryer broken and my department full of clothes line for my baby's clothes. In general I could say is a very bad product and the customer service is worst.