Product review (5 stars): Excellent Customer Service
I bought a Panda a few months ago and it sat in its box for over a month before I used it. When I went to use it, however, it was broken and the agitator did not spin. I contacted Sonya Inc. to see what could be done, especially since I had already owned it for more than 30 days. They got back to me promptly. At first, they told me that they would send me a new one under warranty, but I would have to pay shipping and send them the broken one as well. I did not think this was fair as I was sent a broken one and it was not of my doing. I explained this to them and eventually after a few email exchanges they agreed to just send me a new one sans shipping fees. They always replied me immediately and I am very impressed with their commitment to make customers happy. Now I have my working Panda, and though there was an initial hiccup with the original unit, I am very happy with the product now.

Thanks!