Product review (1 stars): Is Samsung Into Insurance Fraud?
I purchased their top of the line machine, and had to have a warranty service as the latch system they originally installed was plastic and prone to breakage.  Needless to say, it made me want to purchase the extended warranty through Samsung.  Flashforward to two-1/2 years later, and I have spent 4 days tracking down my extended warranty.  I've called at least 4 different Samsung warranty numbers who could not find it.  A supervisor finally found it in about two seconds and said the other customer service reps didn't know where to look.

However, the service center called me and said I needed to talk w/ Samsung as they didn't provide service on my Samsung warranty.  Another call to a supervisor found that my insurance purchased through Samsung was sold to a third party, and now I'm on hold with them for over an hour, waiting my "turn".  Now, they are asking for the original receipt as well as the warranty number and serial number.

This is a major scam.  Samsung--you suck selling the insurance I purchased from you to a third party that doesn't respond.