Product review (3 stars): IS DRAIN STRAIGHT OR ANGLED?
FIRST OF ALL, THANK YOU TO ALL WHO ANSWERED MY QUESTION ABOUT THE PROBE TOUCHING THE METAL INSERT.  MY DRAINING TUBE IS AT AN ANGLE, SO ONLY A BOUT 3/4" OF THE TUBE GOES IN THE DRAIN.  PUT IT IN AND WILL HAVE TO CHECK IN ABOUT  4 MONTHS AND SEE WHAT HAPPENS.  I WOULD SAY BE CAREFUL  WHEN TRYING TO  BEND IT TO TIGHTEN IT.  HOPE THIS WORKS. I SPENT  136 BUCKS FOR A LOCAL HVAC COMPANY COME OUT AND CHANGE A THERMOSTAT CONTROL, WHICH THEY SAID WOULD FIX THE ISSUE.  AS FAR AS DEFROSTING THE FREEZER IT ONLY TOOK ABOUT AN HOUR.  TURNED IT OFF, TOOK OFF THE PANELS, GOT A HAIR DRYER TO MELT THE ICE ON THE BOTTOM OF THE FREEZER AND COILS.  DURING THIS TIME BOILED SOME WATER, GOT A BASTER AND PUT THE HOT WATER IN THE DRAIN TUBE.