Product review (3 stars): Works well enough but arrived used and leaked after 3 uses
Works well enough, but the machine arrived wet with water, dirt and smudges INSIDE the machine. We immediately contacted the seller and the seller, after going back and forth a few times, offered a significant partial refund for the machine and since I had purchased a warranty for this machine by Assurant (I highly recommend people get insurance for people purchasing this unit), I thought why not? Long story short, we kept the machine for a bit over a month and noticed the machine was leaking, so we received a full refund for this product and opted to not reorder or replace. It was nice while it lasted.

While we had the machine, we used this on top of our kitchen sink counter so that we could just use our pullout faucet to fill the sink and drain the water in our sink. The machine does a good enough job washing clothes, but it tugs and pulls on the clothing that unravels and damages clothes, sheets and towels. I recommend putting them in x-small knit bags/laundry bags to protect the fabric. We used the standard size but found the bag twisting inside the machine which damaged the garments that were inside.

The washer fits about only 1 beach towel or 1 men's jeans + 2 shirts or 3 women's jeans with 10 women's shirts. The washer can handle about 7lbs of clothes and I find greatest success when I don't overload the machine (the machine smells like burning plastic when overloaded) and the spinner dryer can handle around 3lbs of laundry.

I did not find it necessary to spin dry the clothes after the first wash (before the rinse) and just leave the clothes inside the washer side and let the water drain after the first wash. I then fill the left side again and rinse before spin drying on the right side. With whites and more soiled clothes, I like to soak them for 30 minutes in oxiclean before washing and have had success removing stains that way.

The clothes do need to be hung to dry overnight (the dryer dries the laundry about 90%) and adding a little bit vinegar in the wash helps keep the fabric softer after the garments air dry. Our machine leaked from the back, front and the sides whenever we filled the water up to "h" so we just keep it at "m" and do smaller loads and this seems to work the best for us.

Why I give this product 3 stars is because while this machine does enough, it doesn't quite do enough despite its potential. The burning plastic smell/fume never quite went away for us even after 20 washes, so we'll see how long the machine lasts. I just leave the doors open and keep away from the machine while in use because it smells.

During the drying process, if you decide to keep it on the kitchen counter or an elevated space like us, DO stay near and hold onto the machine, because the machine will move around while in use. As I've mentioned in the beginning of this review, this machine unfortunately did not work out for us and it's disappointing because so many online magazines rated this model as one of the best in its category. It's rather cheaply made and the unit feels flimsy (it did turn out to be flimsy), but I guess that's what you get for $140. Why I give this a 3 star instead of 1 is because the customer service at Giantex was very quick and efficient in resolving the issue. For the people who do take a chance on this machine, I highly recommend also purchasing the insurance protection plan.