Product review (3 stars): Happy with stovetop - HORRIBLE customer service
Love the stove top (5 stars) - hate the customer service (0 stars).  When trying to trouble shoot (5 messages unreturned, several emails unanswered, internet chat was atrocious) I was told that all stove problems are the fault of the customer.  When we took it apart to see why gas was not staying on at several burners we found an ill manufactured piece forced into place.  This pushed the gas line out of compliance.  Photo #1 shows the picture of the badly bent and improperly cut part.  Photo #2 shows what the part should have looked like.  I'm still trying to get replacement parts that were cracked because the screw was pulled too tight in the factory as they attempted to pull the gas line into place.  I've called and emailed several times and sent them photos as well.  No response.  So, if you need assistance with your stovetop, either do it yourself or call your own appliance repair person.  Now that it is put together correctly (we reshaped and filed the defective part so it would fit) the stove works perfectly.  Let's see if a representative from Hypotheory will contact me now that everything is public...