Product review (1 stars): Washer LEAKS and Customer Service stinks
EDIT:
03/09/2017 Washer STILL LEAKS!!! repair man has been out an additional 2 times to fix leaks. I can't think of a reason I would buy another Whirlpool washer.

EDIT:
07/14/2016 Washer STILL LEAKS!!! we bought the extended warranty and the repairman has been out EIGHT TIMES. He is coming again tomorrow. We asked Whirlpool how long we have to put up with this obviously defective machine and they said "as long as it can still be repaired within the warranty period they will keep trying to fix it. I am DONE with Whirlpool.
EDIT:
01/15/2014 Another repairman showed up and found the other leak and fixed it. The machine now appears to be working properly so I will upgrade the rating to 2 stars.

ORIGINAL:
Bought the Duet washer from a box store. At the recommendation of the store we also got the extended warranty so we wouldn't have to worry about it. Within 2 weeks it started leaking enough that it required a towel to wash clothes. We called Whirlpool who made an appointment for a repairman to come. The repairman never showed up. The washer still leaked so we called Whirlpool again. Whirlpool made an appointment for a different repairman. He never showed up. We called the box store and they said it was a factory issue but called Whirlpool for us. Another repairman finally came out and said he thought it was the door boot. A couple of weeks later he replaced the boot, started the machine and left. It still leaks and Whirlpool says they still won't take it back and that the repairman has to fix it. We bought a brand new washer that leaks. Whirlpool has scheduled 3 appointments and still can't get it fixed. At this point I really have no interest in owning another Whirlpool product since their quality has greatly deteriorated and their customer service is worse than the government healthcare system