Product review (2 stars): Terrible customer service
Worked fine for 2 months. After the ice quality was pretty bad, but it will fix itself every other day, but this was an on going cycle. The power went off for this product in about 6 or 7 months and the Hamilton beach customer service has been terrible. They ask me the same questions and make me do the same thing. Asked for a supervisor, gave out my contact info, and a month later still no contact. Called back and was told they don't know anything about this ice maker. Basically SOL and I now have a massive paper holder. Warranty claims free from defects up to a year. I heard some strange sounds coming from the ice maker and I walk by to check on it and the power completely went out. No other outlets can turn it on. Buy another brand and hope their customer service can help.