Product review (1 stars): Disappointed fan of Kitchen Aide
I have been pleased with all Kitchen Aide items I purchased in the past, and wanted a double drawer dish washer for my newly remodeled kitchen 5 years ago. My husband and I looked into purchasing this model. At the time, we could find only 2 dishwashers that had double drawers and couldn't find any reviews on either one. Taking our past experience with Kitchen Aide appliances into consideration, we purchased this. We are glad we didn't write a review within the first year. It started out great, although within the second year, our problems started. The dishes weren't coming clean and the drain basket kept popping up. Naturally, my husband thought I was putting the utensils in upside down causing the handles of the utensils to be part of the problem. After having 2 separate plumbers look at this and not being able to locate why this was happening, my husband wanted to purchase another dishwasher, one that didn't have drawers. I insisted I loved the 2 drawer dishwasher but he knew better. As time went on it took longer and became more difficult to get clean dishes. I opted to try liquid detergent instead of powder. This eliminated the problem of soap residue on the dishes & glasses, but it wasn't long before other problems started to happen.  Once again, the dishes weren't coming clean, although this time is was not because of soap residue(the water was hot enough but for some reason many times the dishes looked as dirty as when they went into the machine) and a double wash cycle had to be done. Over the next 3 years problems turned into nightmares with more and more things going wrong. The settings weren't working properly, the water was remaining in one or both of the drawers after washing was finished, the drain baskets were popping up more and more frequently, and the blade wouldn't rotate past the drain basket. Fixing it almost every time the dish washer was used, my husband once again wanted to purchase a new dish washer but again, I loved my 2 drawer option and insisted on continuing to empty water residue out of the washers when I had to and pushing the drain basket back into place. Last evening I changed my mind as I was now disgusted with my dishwasher. The water in the top washer looked like dishes sitting in a bucket of water. The blade wasn't turning and this time the water wouldn't drain at all. It was definitely the dish washer and not the pipes as the sink was fine. A once die hard Kitchen Aide purchaser, I began losing my faith in Kitchen Aide large appliances. I am now in search for a new dish washer. After coming across the reviews for this, I wish we had known before what I know now.  I am writing to let those who may want a double drawer dish washer to think twice before purchasing this. It is nice looking but that doesn't clean dishes & silverware! P.S. I give this 1 star for looks only, as for performance, I give this 0 stars!! Sometimes purchasing an expensive item doesn't always mean it is better as we found out with this.