Product review (5 stars): Nice addition to the kitchen
The first machine I received did not work, but customer service was great on the return and exchange.  The machine is working well and helping us stock up on ice.  I use the large size ice cubes and they are perfect for us.  We empty ice into baggies and store the ice.  It tends to melt together when you first get it out of the machine, so the baggies help to be able to freeze the ice and then drop it on the ground to break the cubes up.  I am happy with my purchase.