Product review (1 stars): Bad experience
Update on Feb 11, 2014:
After 3 months with no help from the company (for what seemed to be a bad gateway unit), I returned the item.  I'm currently looking for an alternative.

Original review on Jan. 21, 2014:
I bought this device in early November 2013, and I could not get it to work. I have called their support line dozens of times (literally, dozens of times).  Today, on January 21, 2014, I received a call back.  The person was not able to help me, but said that she would put me in the queue for a call back from another department.  I don't expect much because she said that while her department is almost three weeks behind on support cases, the department that is supposed to help me is even farther behind.  Honestly, I'm thinking of lodging a complaint with the BBB.