Product review (1 stars): Pissed
I bought this item on April 4th, 2015. I gave it to my mother for her birthday on the 20th. My mom was one of those pains in the ass that couldn't drink water unless it was so cold it was almost frozen. She used to reuse a Poland Spring bottle and put her water in the freezer just long enough to be partially frozen, and then she would crack it so there were ice chips in it. Once we found out using and reusing plastic in that way can release toxins into your body, she started using ice from an ice cube tray. My mom, a cancer patient at that time, eventually began struggling to crack the tray to get the ice out.

SO, I went on Amazon and bought this lovely ice machine. We used it every single day. I loved it! They ice cubes were a great size! I would turn it on every morning before I went to work and within, I would say a half an hour, the whole thing was full of ice. It has a mechanism where it automatically stops making more ice when it's too full. It came with a scoop so my mom could easily fill her Contigo water bottle with ice and sit down to enjoy her paper.

All in all, I was really pleased with this product...until late April of 2016. All of the sudden, the ice cubes started getting smaller and thinner. Over the course of the two months, the machine will sometimes create ice cubes. Sometimes not at all. When they do make ice cubes they're about the shape and size of a dime. By the time a new load of ice is made and plopped into the tray, the old one has already melted. Sometimes they are so small that they just drip through the tray and into the water. I know I have had it for over a year, but I feel that this type of item should not be one that I have to replace yearly. When I buy a new one, it will NOT be with this company. It is awfully convenient that it broke down JUST after its warranty expired. I generally remain loyal to brands with wonderful products and as much as I loved this machine while it worked, I will never buy another Igloo product again.

*UPDATE*

So as of 10-29-2017, and on my second version of this ice machine, I am TOTALLY grossed out! So, other than this ice machine, I also have a bubbler with a filtration system in it. About a week ago, my water started tasting a bit weird. I replaced my bubblers filter, I cleaned out the faucets, washed my Tervis bottle a few times. No luck. Then, I opened up my ice machine and though it looked fine, there was a bit of a fragrance coming from it. I washed it and OH MY GOD it took a whole roll of paper towels and all sorts of gunk came off the inner walls. Because of the internal shape, I couldn't clean all of it. I am mortified at how disgusting it is! I went over the manual a few times since and NOWHERE does it state how to clean it, or even that it has to be cleaned at all! It has been cleaned on many occasions but this definitely takes the cake.. I am so disgusted!