Product review (5 stars): Great Customer Service
Received in a reasonable time frame, however, had issues with pre-heating both upper and lower ovens.  It was summer, and we didn't cook all that often, but when we did the pre heating process was taking over 2 hours!  We thought we were just incompetent and didn't know how to work the new gas range, and was growing more and more frustrated.  We placed our first service call after a month and a half.  We again placed a second, third and finally a fourth service call.  Before the service company could complete the fourth service call, my husband called the executive office=Whirlpool North America headquarters and asked to speak to the CEO!!!!  He did not get to speak with him directly, but spoke with a representative in the Executive office.  He was very polite, explaining all of our frustration with trying to use our beautiful new range and the issues we had with it.  She in turn was very polite, and after returning one phone call, advised us that a new gas range was being shipped to our home asap, with installation included.  Very impressive!!  Ever since, it has worked beautifully, and Thanksgiving was a treat treat treat!!!!  We have never owned a gas range before and truly love the one we have.  It is also refreshing to know that Customer Service is NOT dead-at least not with a great American company such as Whirlpool.  I would definitely recommend this company and it's products.