Product review (1 stars): Low Quality Product and Poor Customer Service
This products stopped working within 30 days of purchase.  We had the same issue that a couple of other reviews have mentioned.  The arm that pushes the finished ice forward becomes stuck.  Once the arm is stuck, the machine will not make any more ice.

I contacted the manufacturer (SUNPENTOWN INTERNATIONAL INC. - [...] facilitate an exchange.  They agreed to try to repair the machine and will replace if broken.

As you'd expect that will likely take several weeks (we have to ship to them, they have to do their work and then they'll either ship back the repaired machine or ship the replacement).

This puts us in an awkward spot because we use an ice maker every day (this machine was a replacement for one that lasted 18 months) and the current machine does work (we just have to operate the arm manually), it just doesn't work how it's supposed to work.

I asked about a loaner that we could use while they have our machine.  They said no.  I offered to purchase a new one from them and asked that they refund the purchase if the first machine is indeed broken beyond repair.  They said no.  I pleaded with them to get creative to help me solve this issue.  It's not about the money and it's about having access to the ice maker.  They said no.

I understand that they're a business that's operating to make a profit.  I wasn't asking them to do anything that could ultimately cost them money.  I was just asking them to be a little bit flexible since it was their product that malfunctioned in under 30 days.  Some companies have a culture of saying yes, others seem to like saying no.  Companies like Sunpentown care more about rules than just doing what's right.