Product review (1 stars): Worked great 3 times, then wouldn't latch...
Worked great 3 times, then wouldn't latch...swell...great xmas present for my mom so far...

Then I called Kit Aid customer service to set up an in warranty service appointment. The local company that does the work called me back saying that Kit Aid schedules appointments without knowing when their service companies are actually available and would not be able to make it out until days later.

I called Kit Aid back and explained the situation, but all they kept doing was apologizing and insisting that the original appointment was still showing in their computer. I asked them to reschedule the appointment with another company that could actually make it at the original appointment time, but they said that none of their other service companies were available.

Here is some business advice Kit Aid:

1)When you frustrate a customer with poor service from the get go, you have not only lost a repeat customer, but you have lost many other potential customers since I will be sure to tell family, friends, and anyone else who will listen to avoid your products.

2)Train your customer service employees to listen instead of apologizing so much. I don't want to hear excuses, I want to know why the problem happened and how is it being resolved. Period.