Product review (1 stars): Terrible Customer Service, out $1,300
We received a fridge from this vendor that has the specifications that were listed, however, when it runs it makes a loud screeching noise that we can hear throughout our entire home. It is evident to anyone hears that that it's a defective products. We have had an open ticket with Summit for three weeks have received no help and have even had a technician come to our house to confirm but it is a defective product. Every time we call we are given attitude and no help. They have thought of 1 million excuses, including this technician we had come into our home, to not let us return the product. They are also making false claims saying the technician said the fridge was fine when the report clearly states it isn't. I am a very reasonable consumer and only expect that a company stands beside the product - at this point my husband and I are stuck with a $1300 fridge that makes a super loud noise that wakes us up so we cannot keep in our home nor return it. IF YOU VALUE THE OPTION OF RETURNING AN ITEM AS WELL AS CUSTOMER SERVICE, DO NOT BUY FROM THEM.