Product review (1 stars): Electrical fire totaled my range
My 2 1/2 year old dual fuel convection range with steam assist (48 in) caught fire and was non-repairable.  I was baking in the smaller oven when I heard a pop.  Black smoke started pouring from the front  of both ovens.  Upon opening the smaller oven door, I saw flames up around the broil elements (I was NOT broiling at the time).  My husband commented that it smelled like an electrical fire.  We proceeded to cut off the power to the range.  Smoke still poured out.  We then heard the sound of gas burning off inside the oven (I was NOT using our gas stove top at the time).  The stainless steel outside top and sides of the oven were burning hot to the touch.  The control knobs were so hot they had become gummy/tacky to the touch.  With no end in sight to the black smoke pouring out and the extreme heat OUTSIDE of the oven, we called the fire department.  They cut the gas off to the house.  The firemans hand-held temperature reading gun (Bullard Thermal Camera) measured over 250 degrees atop the range and along the back wall behind the range.  Firemen said had we not been home, the back wall would have caught fire and this would have become a rescue call.
 Kitchenaid sent a repair person to look at the oven.  Deemed not safe enough to repair, the spark ignitor box inside was melted, wires crystallized, touch screen displays melted, wall plug charred and melted.  After many lengthy calls and emailed pictures, we were given 2 options: get a replacement unit only by paying a participation fee of $2500 or get a prorated refunded due to age of unit (2 1/2 years old).
 We opted for the partial refund, as this unit is a FIRE HAZARD.  To get a different brand, we still were out several thousand dollars, since we were not offered a full refund on a faultily designed range.  Funny, because 8 WEEKS later when I finally had a different brand installed, the installer noticed my old unit had steam assist.  He said he had replaced 3-4 other Kitchenaid models that had burned up-all with steam assist.  No one at Kitchenaid could tell me anything.  There has been no recall.  BEWARE: this unit is poorly designed and is a fire hazard!