Product review (1 stars): Horrible Machine and customer relations service
A NIGHTMARE with GE!! Stackable Model # GUD27ESSJWW
The "one star" was given because a value for overall rating was mandatory. If I had a choice, the overall rating would be -5 stars.
DO NOT BUY THIS MACHINE EVEN IF GE PAID YOU!! The 1st new unit was installed on 12/17/16 and had increasing problems. First problem: washer spin cycle was so loud it sounded like the rotors of a helicopter on full throttle. Second problem: machine stops mid-cycle during the spin cycle. Third problem: spin cycle would not stop and kept going for another 20 minutes and had to be stopped manually. Called GE about the problems. Was told that we would receive a call from their service person to schedule service. Never received a call back from anyone. When service was finally scheduled, it was at least a week later and after multiple requests by the dealer. Serviceman diagnosed it as a transmission problem. Since it was a new machine, we requested GE exchange the broken machine for a new one. Request was denied. Reason? They said the machine was under warranty. But who in their right mind would want to keep a new machine that comes broken?!! Spoke to Terry at GE Customer Relations Dept. who said there is no way we could proof that the machine came off the delivery truck broken. What is she insinuating...that we broke the machine on purpose because we want to sit on the phone waiting for over half an hour to speak with someone? After weeks, the dealer was finally able to exchange the broken machine for a new one. The second new machine came today and was installed. Guess what! It is still broken. This time it is the dryer. During the dry cycle, when the drum is rotating, a rhythmic loud noise comes out of the side of the machine, like a hammer banging. We will be contacting GE AGAIN! What happened to quality control? GE should compensate us for time spent waiting on the phone to speak to a GE rep, time away from work waiting for their service person, and frustration and angst from this entire experience.