Product review (1 stars): In short the product has poor reliability. Whirlpool probably knows this problem but does ...
Since 2005 I have had to replace the membrane 4 times, each costing more than $300 to fix it. Mostly, source of the problem is the touch pad failure (Switch Membrane) to turn on the oven, once it failed to turn off the oven (scary), in this case I had to do emergency break the central circuit breaker. In some cases the control panel put out erroneous error messages. In short the product has poor reliability. Whirlpool probably knows this problem but does not bother to do simple engineering fix with more reliable electronic components or possibly improved heat shield/sinking with modest costs. I believe they have the resources to do it. Some off-shore brands seem to have more durable touch control pad. Go figure. My guess is the Company is relying on part replacement as their after sale market. Customers switching to other product barrier is very high because the range and oven is so expensive to replace. This business model stinks. I must say though the Kitchen Aid range using manual controller is very reliable. The culprit is the membrane.