Product review (4 stars): The unit itself is great. I recommend the Panda wholeheartedly
The unit itself is great. I recommend the Panda wholeheartedly. However, the delivery was inexcusable and customer service was 100% incompetent with anything more complicated than what I could have done myself on the website. Item arrived damaged, but functional... The replacement was going to take TWO MONTHS to reach so we kept the ugly damaged unit. Gotta wash clothes, right? Can't wait two months for laundry! So, they win again. I feel strongarmed by the lack of swift replacement options, and customer support was very frustrating. I ended up with two replacement orders and both were wrong, so we had to call in and have it all cancelled and just accept this ripoff. Severely unhappy with the service, but I love my ugly, banged up, scuffed washer.