Product review (3 stars): Guess I had better luck...
Came here to do a writeup, and was amazed at all the bad reviews...

This is my first dishwasher--we got a great deal on it from PC Richards. I had to get the machine serviced once; the serviceman found a bone in the works, so I can't blame the dishwasher. Otherwise it has been trouble free, runs quietly, and gets everything really clean. Like some of the other reviewers have reported, all the interior parts (trays and holders, sprayer arms, jets and strainers) are plastic, but that hasn't been a negative factor in performance or durability yet.

The reason I give it only three stars: about a third of the time, I find the detergent--the gel pack or "powerball" or whatever--hasn't dissolved. At first I thought it was because the water running into the machine wasn't hot enough. After making sure the water is boiling hot at the adjacent sink beforehand, I often still have the problem. I have to run the machine a second time, which is certainly not the objective.