Product review (1 stars): Nothing but problems and poor customer service
I will begin by saying this is a beautiful range but has a very loud fan that you cannot turn off and gas burners that are not responsive.  I have had terrible customer service with Frigidaire and Pacific Sales was unwilling to help us when Frigidaire would not.  We only had the range for 11 months, still under manufacture warranty, and sold it to buy a Samsung.

The issues we had began back when we received the range in October 2014 from Pacific Sales (Best Buy).  We were unable to use it the first four weeks as we were having construction done in out kitchen.  Once we finally connected it, we noticed that the cooling fan was very loud.  I called Frigidaire and they informed me this was normal but after much discussion agreed to send a tech to look at it.

The Tech agreed it was a bit louder than usual and was able to make adjustments to it which made a slight improvement.  But after cooking a standard meal at 400 degrees, the fan would continue to run for 45 minutes after we turned off the oven.  So every time we used the oven, we would eat dinner, clean up, and sit down to watch TV, and the fan would still be running.  And this is not a subtle fan, you must speak loudly to talk over it.  And three days later the fan became very loud again.  I called Frigidaire back and they agreed to send someone to look at it again.  He came out said he needed to order a new fan and would have to set up another appointment.  This was very difficult as my wife was very pregnant and we both had very busy schedules.  He came back a couple weeks later and changed out the fan.  It again sounded a little better but still much too loud and ran much too long after using the range.  This was very annoying, but we could not return it as we were past the two week period.

A few weeks later we noticed that one of our burners wasn't very responsive when we adjusted the dial.  I again reached out to Frigidaire and they agreed to send someone to look at it.  I asked if the tech could please bring all of the necessary parts to fix it on the first visit as we now had a small infant and was difficult to plan our schedule.  The tech came and again explained that he would need to order a part and we would need to set up another appointment.  He returned a couple weeks later with the part and slightly improved the burner.

We then decided to check all the burners and noticed that none of them are responsive.  For instance, as you turn the dial there seems to be four different settings;  high, medium, low, and very low... but there is no proportional control.

I again reached out to Frigidaire and they again sent someone to look at our stove. This time when he looked at it he said that this is typical of a Frigidaire range and there was nothing he could do.  I feel this is unacceptable as the entire purpose of us changing to a gas range was to have better proportional control than an electric range.  Now we had very little control over the temperature while we are cooking at all.

I called Frigidaire back at that time to explain that we wanted a different range and they told me there was nothing they can do unless the tech considered it unrepairable.  In my eyes it was unrepairable because there's no proportional control over the gas heating element and is also no control over the loud fan that runs for 45 minutes after we are done cooking.  I was informed to leave the oven door open after we finished cooking to reduce the time of the fan running.  That did not sound like a smart solution with an infant learning to crawl, not to mention the excessive heat.  Frigidaire did not agree and once again I moved on as they said there was nothing they were willing to do.

Then, about five months later we were cooking and we had F30 error appear and the oven would not work.  I was extremely upset and immediately called Frigidaire again to have it repaired.  They explained that they were completely booked for two weeks and they would see if they could expedite it and would have someone call me back within 48 hours with a sooner time.  After I got off the phone, I realized that the fan was still blowing on the oven and would not turn off.  I eventually unplugged the range and plugged it back in and the fan turned on off.
I didn't hear back at 48 hours and after 72 hours I called back they said they had scheduled an appointment for us on September 2.  We had two problems with this.  First of all, that was they original date (two weeks out) that they told me when I originally called and secondly we had were not available that day.  I explained that was not acceptable so they were able to get us an appointment on August 31st.

A few days before they were scheduled to come out, my wife was able to turn on the stove and the error was gone.  I canceled the appointment but I know that there was some type of problem in our range computer.  We then noticed that the drawer on the range was not sitting straight and it appears to have a missing screw which was one more thing that irritated us.
That is when I decided to go to back to Best Buy to see if there was anything they could do to help us out as Frigidaire was very clear that there was nothing they were willing to do.

We had only had this range for 11 months at this point and have already had techs come to our house eight times in an attempt to fix it.  I had spent ours on the phone and had to open our schedules to work around techs to fix a brand new range that we spent $1,600 on.  It is not as if we purchased the least expensive range on the market.  We had problems with the fan, burners, computer, and the drawer, and are completely unsatisfied with this purchase. We had no confidence that this is going to last us for reasonable period of time.  We wanted a refund.

I went to back to Best Buy and I spoke to the Pacific Sales manager and explained the many problems I've had with the Frigidaire range we purchased 11 months ago.  I informed him we wanted a refund so we could purchase a different range.  He said he would reach out to Frigidaire and see what he could do.  A customer service rep from Frigidaire emailed me and asked what they could help me with.  I wrote a very long email (similar to this review) and explained everything that had happened.  They suggested that I buy the extended warranty and were unwilling to do anything else.

I reached back out to the Pacific Sales Manager and he said he could not do anything about our Frigidaire range, but would give us a great deal on a new range.  But it turned out that his great deal was still more expensive than the same range at Home depot or Lowes.  I asked if could could at least get if for half price, but he said the best he could do was match the price at Home Depot.  We bought a Samsung range at Lowes the next day and it is fantastic.  I will never shop at Pacific Sales or purchase a Frigidaire product again and I suggest you stay away as well.