Product review (1 stars): 20 of 23 current reviews are one-star for a reason
Bosch customer service supervisor "Ricki" tells us only disgruntled people write reviews.  Nonsense: this company is producing substandard products and selling them as premium.  People don't come to the Internet to "trash" - they come to the Internet to ALERT because, unlike Bosch, people tend to care about one another as consumers.  In the case of Bosch those alerts are negative because the company is a farce: a "German" company selling high-priced Asian junk from Korea implying German quality.

Background: we have two refrigerators: a Bosch and a much less expensive LG, which was about 1/2 the price.  The LG is older: besides that, they're very similar.  We purchased the Bosch as our primary fridge due to Bosch's undeserved reputation for quality.

About two years after purchasing this fridge the panel that controls the unit broke. Bosch sent a tech to replace it, which cost us $150 for labor.  Six months later the SAME PART has failed again, and Bosch wants to charge us again.

I'd give this product, and this company, zero stars except that's not possible.  I will NEVER purchase a Bosch product and wish I'd seen these reviews beforehand.  Bosch has earned their 20/23 one-star reviews -- 24 if this one counts -- be warned and avoid this brand.

BTW: While our panel has rendered a large amount of the functionality of our fridge useless we've had the same icebox problem as many, many others.  Even before the panel broke we were making ice cubes "old school," and storing them in the LG.  Check out my other purchases and reviews and you'll see a glowing review for silicon ice cube trays: if you buy a Bosch fridge buy some of those yourself because you'll need them.