Product review (5 stars): Fixed the issue, and a short-term workaround while you await delivery
Fixed the unbalanced load error we were receiving every load.  Pretty sad that Whirlpool designed a washer that requires new parts after only a couple years.  I am hopeful that these will last longer than the original.

Just an FYI, if you are fighting the unbalanced load problem, open up the washer top and pull the old suspension rods out one at a time, as if you were going to install new ones.  Instead of installing new ones, pull the old springs (stretch) with all your strength to put a little more tension in the springs.  I did this and we were able to run loads for a week until the new suspension rods showed up.  It might get you by for a while.