Product review (3 stars): so he cut and reconnected the power cord and the unit presumably will now work fine. It does and it doesn't
The first unit arrived and we paid a plumber to install it to be sure everything was done correctly.  One day later there was water running on floor and no ice,  obviously. We called the supplier who told us we needed to return the machine IN THE  SAME CARTON.  now who keeps a 3x4x4 carton once installation is complete?  No problem,  says he,  we can send a new unit and when it arrives,  just put the first unit in the boxes and call me for a return authorization.  Oh, by the way,  that will be another  $1000 charged to your credit card,  but when we receive the returned unit,  we will issue a full refund to your card within 2- 3 weeks.  So the second unit arrived,  the plumber showed up in a week and installed that one,  and in checking out the problem from the first one,  determined the problem was  because both units were packed for shipping exactly the same way,  which resulted in the power cord being mostly cut through exactly in the same place and way.  We happened to have an electrician in the house doing another job , so he cut and reconnected the power cord and the unit presumably will now work fine.  It does and it doesn't.  We do have ice, but it definitely is not  clear ice. The upshot is we are out about  $300 for plumber and electrician, finally have grainy soft ice, but it is working!  Caveat emptor!