Product review (4 stars): Great customer service.
Great customer service.  The item arrived in a beat up box, it's pretty big and kind of heavy.  It had good packaging so the unit seemed to have survived the freight mishaps unscathed.  After plugging it in and setting it up, I noticed that a small plastic piece under the door had been broken, the piece that cuts on and off the interior light.  A call to the manufacturer remedied the situation, they shipped me the piece quickly and I am very pleased with the purchase.