Product review (4 stars): Good washer with terrible customer support!
We bought this washer a couple of weeks ago and as soon we turned it on, the washer started making a screeching noise in the wash cycle. I called Customer Support immediately, but they assumed it was a defective piece without even trying to find out more details.

There is absolutely no onsite support or phone support to help you troubleshoot. We had to cut the power chord, remove the original sticker from the machine and mail it back along with the sales receipt. Shiiping is not covered under warranty, so we had to pay for shipping again. Haier shipped another unit after 3 weeks. We received a new unit and when we switched it on, it started making the same exact noise. This time we didn't want to call Customer support as they were least helpful.

We tried a couple of things..

First, we checked on the capacity, this machine takes very few clothes. We started with a small load of our baby clothes and the washer started working.

Secondly, the bottom panel needs to be fixed outwards. When the washer is loaded with water, it sinks a bit and it hits the bottom panel when fixed inwards.

If you experience similar difficulties, Please take these two precautions before you go through the hassle of sending it back and getting a new washer shipped again.