Product review (1 stars): No/None/Notta Customer Service/Dead outofthe Box
This is the 6th+ review...so it seems 1 out of every 6 is a dice roll. I thoroughly researched prior to deciding on this particular NewAir unit, size and function ice maker. It LOOKS great and that is about it. Plastic smell would likely have fade away. Cube size was going to be large anyway. And noise would not have been a biggy. My review is for the Customer Service from Air & Water, the seller. My luck got a bad unit and have now waited for daze to be contacted by a REP. Fine Print says you will need to request a "replacement" unless you want to pay for return shipping + a 15% restocking fee. My purchase came with Free Shipping and that was the deciding factor for me (plus all the stellar reviews). I purchased with sufficient time for any issues as it was to be a 4th July Gift. So I can forget this as a gift. Days/Daze have gone by and there has been NO response to the only option of online form support. I have spoken with an actual person at Customer Service who indicated I must submit an on line form for a Return Number or they will not accept the return on the BROKEN unit. To be clear, be lucky to get one that WORKS. So far any return for the BROKEN unit is gonna cost me an extra 15% + cross country insured shipping fees...seems kinda scammmmy. I will update with the outcome of my drammmma!!! Also, description indicates a year warranty BUT there is no warranty card or any type of manufacturer name OR contact information. Perhaps you should call and get answers PRIOR to ordering one of their products! Good Luck with Air & Water should you have issues. My 1 star rating may be too high, will see. Wonder if I can complain to my credit card company and geta full refund?