Product review (4 stars): Great, except for one glitch
Possibly Frigidaire has remedied the issue by now, but ours would build up ice in the defrost drain tray and eventually require a manual defrost.  The solution was cheap and simple, insulate the metal shield which covers the defrost drain area to allow the defrost heater to work properly.  I used some foil bubble material expressly for this purpose, and affixed it to both sides of the shield.  Unfortunately, Frigidaire tech support did not have a clue, and suggested to move the defrost drain "trap" closer to where it exits on the rear. This was NOT an effective fix!  Otherwise a great heavy-duty appliance with no fancy computer-board driven controls to go bad.  Also be aware this is designed for a commercial setting, i.e. not all that silent as the typical domestic home refrigerator or freezer.  BTW, the Amazon description is incorrect, this is a freezer, not a refrigerator.