Product review (5 stars): the product was in perfect condition. Some reviewers stated the assembly instructions were ...
I read every review I could find on both the retailer and the product I was purchasing, and I've got to say both exceeded my expectations.  Based on some of the reviews I read, I thought the product might arrive with a ding or two, but the product was so well packaged I don't see how it could have gotten damaged short of some major incident.  In short, the product was in perfect condition.  Some reviewers stated the assembly instructions were difficult and/or lacking, but the product was so easy to assemble that only the diagram in the manual was required for assembly.  In addition, I didn't need to purchase better or additional parts to complete the install.

There was only one drawback and it had nothing to do with the retailer.  The product shipped in 2 packages and we received one of the packages two days earlier than expected (the glass canopy).  The second package was lost somewhere in FedEx's Houston facility; FedEx couldn't find it and told us that the reimbursement process would begin 10 days after the last verified scan date (when the package entered their facility), which we felt was too long.  We contacted the retailer via email, told them what was happening and they shipped a replacement before reimbursement from FedEx was even possible.  So, I'd have to say that the retailer performed above and beyond.

How does the product perform?  Great!!  The noise level is about what was expected and the lights perform and illuminate as expected.  Everything works great.  All-in-all, probably one of the smartest purchases we've made.  A comparable product from Home Depot or Lowes would have cost more than twice as much.  We're very happy!!!