Product review (4 stars): Poor tech support if there is a problem
Great unit overall,  microwave a little under powered compared to my old unit but it has nice features. On the downside, the tech support from Electrolux was poor. Our unit arrived with an issue with the microwave, the microwave failed to heat about half the time we tried. All the tech support, 4 different techs as well as the authorized repairman, could not find the problem and blamed "user error" and told us the unit was working within established parameters. Fortunately, we identified the problem ourselves, an intermittent magnetron safety interlock. We called the authorized repairman back to make the repair. He agreed the  interlock needed an adjustment to assure the door was properly closed, but stated that electrolux's policy for warranty work required a replacement part or the repair company would not receive payment for their service. The part was ordered and 6 WEEKS after installing our new unit, the microwave was finally fully functional. Sadly, if we had not discovered the problem ourselves, their tech support would never have figured it out....I just  recieved their standard offer to buy an extended warranty, lol, you got to be kidding.