Product review (5 stars): Absolutely Great Customer Service
Well, several things here to say: (This could have been a 3-4* review, but wonderful customer service)
The hood is wonderful, clean and looks really-really nice in our gradually being remodeled kitchen...

When we first received it, there was an issue with the lights - in that they worked the first time and after that, just quit working. I contacted their customer service online - and received responses on the same day - sometimes within the hour. It took us several iterations, but they shipped replacement parts 2-3 day shipment - without fuss or bother. Customer service like this will keep me coming back again and again.