Product review (1 stars): Same serial #, small differences in part that make big difference & horrible return policy!
This transmission is different in many places. It is not the exact identical replacement part to my old existent part. The main problem being the top mounting plate is an 1/2 " taller than the original, making it 1/2" away from being able to mount the transmission on the washer. I tried to get a refund back for a falsely advertised part, but they said they don't do refunds. They said in my case they will make an exception. Minus the shipping that I paid to get it to me and a 25% restocking fee and to pay for shipping to sent it back to them. Which probably costs more that what I paid to have them ship it to me. And by my estimation, if the shipping costs are the same going both ways, I'm looking at maybe and that is a maybe, a refund of $62.92 out of the $155.35 that I spent on the part. And that is if it is to their liking upon return, otherwise I don't get my money back or the part! Which is by the way, not the right part as advertised. I am very unhappy and disappointing in this company, their customer service, and their refund policy. I did not order the wrong part and I made sure that the serial #s were identical. This part is not identical and was advertised incorrectly. I don't know if this will happen to everyone, but this was my experience. These are their policies so BEWARE.