Product review (1 stars): Whirlpool bites
Well I read all of the reviews, then I called Whirlpool and explained the situation. Issue: 3-year old Whirlpool Gold French Door Bottom Freezer Refrigerator water leaks and causes ice build-up on the bottom of freezer compartment. The CSR didn't offer to send me the part overnight or to cover the cost of the repair, she only offered to send me the replacement "grommet", she wasn't aware of the "p" trap drain tube kit at all and that my new rubber grommet would arrive in 5-7 business days. Even after I explained that I'd already had a serviceman replace the grommet about a year ago at my expense, she only offered to arrange for a service call, again at my expense. I politely declined, their service sucks! I'll call a reputable repairman and pay for another repair on this piece of crap refrigerator. So much for being polite!