Product review (5 stars): Love the machine-I even got it set up myself!
I love this machine! As a senior woman alone I took a little while to put it together. The bottom plate had to be screwed on and it looked like the holes didn't match. But there were indentations that did match with every hole and I tried one and with a little effort it screwed right in as well as all the others. Then putting the casters on was a little bit tricky because I couldn't reach my pliers in front of the nut to screw them in very well. But I eventually got them all on and then discovered it wasn't level which is important for the spin cycle. I loosened and tightened a few of the nuts on various casters but never got it right. Finally I went over to a neighbors and borrowed a level so I could tell what I was doing. After two more attempts at screwing the nuts in and out a little (that's how the instructions said to adjust the height) it leveled out perfectly! The last challenge was the faucet hook up. I was worried it wouldn't hook up to my faucet. The coupler that came with it fit right on the faucet but then I couldn't get the hose to fasten to the other end of the coupler. Finally I took it off the faucet and fastened the hose on first and then put it back on the faucet. That worked fine-maybe I wasn't getting the right angle or lining it up right before. When I turned the water on and the machine on to start filling there wasn't a leak in sight!  It has been purring along for 6 washes the last two days and has been working perfectly! So if you are someone like me, a little fearful of setting it up, just hang in there one step at a time and it should come together for you! It's so worth it to have this great little machine to do your wash for you!