Product review (1 stars): Not a good set!!!!
I bought this set from Home Depot 2 weeks ago. My mom has the front load option, which I love, so I decided to give this set a try. I scoured reviews for a month before deciding, so it wasn't a quick decision. I tried to leave a less than stellar review at Home Depot, and I got an e-mail saying that my review was denied. I was careful not to mention other product names or retailers, and I pointed out the pros and cons of the set. Now it makes me wonder how many bad reviews this set ACTUALLY HAS, if they won't let you submit a bad one. I tried to submit it twice, denied both times. So, here I am.
Pros- Uses less water, so the dry time is shorter
Has a lot of wash options
Looks pretty
Cons- When I wash my husbands work clothes that smell like grease and sweat, they come out after washing smelling like grease and sweat. I read a review at Home Depot that mentioned this, but hoped it was just a picky consumer. Sadly, not so much. I have noticed that many items (our new comforter, dog blankets, etc) have had the same problem. Nothing comes out smelling cleaner or any better than when it went in.
The wash tub makes a loud metal on metal clunking sound when it moves. The tube rocks side to side to gauge load size and when it washes. Sometimes it sounds like there is broken metal inside.
You can't use those downy freshner pellets (the kind you add to the washer pre-wash). The clothes never get wet enough to rinse it out, and the result is you will have them melted and stuck to everything in the load. This makes no sense to me, as it goes through a wash cycle and a spin cycle and they never wash or rinse off. To me, this says a lot about how well it cleans clothes.

Personally, I wouldn't recommend this set. I paid almost $2k with the protection plan, and they are BY FAR not worth that much. Also, if you are buying from Home Depot, when they tell you that the protection plan is an extended warranty, IT'S NOT!! It starts the day of purchase, not when the manufacturers warranty ends, even if it takes 3 weeks to deliver them. The first year the set is covered by LG. So basically, Home Depot makes money for that first year of the extra protection plan for doing NOTHING. I would still recommend getting the extra protection plan, however. This set doesn't seem nearly stable enough to make it more than a year, if that long, without having problems. I just think it's shady that they make money for doing nothing the first year. The Home Depot plan covers exactly the same things as the LG manufacturer warranty, by the way.

**Update** 4/24/14. I have been using this set for several months. The point in using the HE set is it is supposed to use less water and detergent. It was recommended I only use 1 TBS of soap per load. LOL! Nope. I have to use a full cup or the clothes come out smelly and dirty. Because it uses so little water, you will end up having to use an extra rinse, sometimes 2, as the clothes will come out spotted with fabric softener. Having to rinse the load 3 times is hardly saving water!! As an added bonus?? The washer says it is uneven 4 out of 5 loads. According to the tub, a level AND the repairman it is level. I have to open the lid and rearrange what is inside sometimes 6 or 7 times trying to even it out before the washer will finish the cycle. It is not uncommon for a single load to take 3 hours to wash when this happens. The dryer has stained and ruined our comforter with what looks like black grease that won't come out. I have called Home Depot NUMEROUS times trying to do something about the wasted $2k for a washer and dryer that are horrible. The most they will do is send out a "tech" to see if the set has mechanical problems. DO NOT BUY THIS SET!!! For the money, you could by 2 sets of the old style washer with the agitator and I GUARANTEE you will be happier.