Product review (2 stars): Kind of gets the job done, but a lot of drawbacks - makes me want to go back to a top loader
EDIT: We did finally figure out how to turn off the sound on the machine (thanks to an internet search).  I still think there are enough drawbacks that I am not going to change my rating at this juncture.

I bought this from a big box store on a good sale, but now wish I could go back to my old low end top loader (which I thought was terrible at the time, but in comparison, was great).  In 11 months my machine hasn't broken and I haven't had any mechanical problems, so that accounts for a star or two.  My issues are several: 1) It doesn't clean very well, 2) Both old and new clothes have suddenly started getting small holes in them, which makes me hypothesize that the washer is rough on them, 3) There is no way to turn off the sound on the washer (as opposed to the paired dryer, which does have a sound off feature), and 4) It's high(er) maintenace.  Here are more details:

1) Doesn't clean.  This is using my past washing experience as a comparison (I have used a high-end Bosch HE front loader, and several older-style top loaders of varying quality), and specifically compares it to my last washer, which was on the same county water source so I believe this is the most direct comparison.  I use similar washing styles, detergents, boosters/stain removers, and drying methods.  With this washer, dirt and stains that in the past were easily removed, still remain after washing.

2) Holes in clothes.  At first, I thought the holes in our clothes must be from some kind of pest.  While that IS possible, I strongly suspect the washer has something to do with it.  The small holes are primarily in clothes that are worn and washed frequently; clothes that sit in dressers or hang in closets but don't get worn as much are hole-free.  I thought maybe it was due to the age of clothes, but there are holes on some new clothes as well.  So while I cannot prove the washer caused this, I do suspect it to be true.

3) No way to turn off sound.  This is a huge pain if your washer is in a location that needs to be kept quiet.  For instance, our laundry area is right outside our baby's nursery, and that means we can't run the washer at all in the evenings unless someone wants to stay up trying to put the baby back to sleep.  Huge inconvenience.

4) High maintenance.  Again, this is just compared to the 5 or 6 washers I've used in the past.  This one gets detergent, dirt, and film buildup on the door of the washer (and probably elsewhere, but it is quite visible and gross on the glass door).  The manual says it requires (monthly, I think?) cleaning to remove the residues.  My question is, given that I have soft water and there should be very little mineral deposits in the water, why isn't the washer able to clean well enough to wash away residue??  This goes back to point 1 - it just doesn't do a great job cleaning.  Also, it requires you periodically clean out a drain in the front of the washer.

If I were doing it again, I would buy another top-loader.