Product review (1 stars): Not One Bullet of Ice!
I purchased this as a refurb from a another site that is owned by Amazon with high hopes. I've bought many returned items in the past and never had an issue. I actually trust that when a company sells a refurbished product that they actually refurbish it! Shame on Emerson! My review is strangely just like another recent one on here. The unit came shipped in original box and appeared clean with items taped down like someone actually worked on it. We followed all of the photocopied instructions for pre cleaning and set up and started our first batch. Everything appeared to be working; lights on, water moving, etc. 30 minutes later we still had no ice. 2 hours later still nothing. My husband is great with electronics (he's an electrical/aerospace engineer) and checked to make sure I did everything right.  He had the same results but pointed out that nothing was even get cool on the parts that are supposed to make the ice and upon listening to the cycles noticed that compressor was not coming on. I'm sure this is why is was returned in the first place and it seems obvious that the refurb techs (if they actually exist) didn't even test it long enough to see if it made ice. They just blue lights and called it good. I'm sure the other recent review that had a leaking unit would agree Emerson refurb business is a scam. Oh, the warranty paperwork clearly stated we would have to buy shipping. $$$ I called to see if there were exceptions for items that don't work right outbid the box and the answer was no.
Kudos to the site we bought it from for offering us a full refund with RMA.