Product review (1 stars): Horrible waste of money
I bought a Frigidaire FPHC2399KF in November 2009.  It has never worked properly.  Nor has the replacement unit Frigidaire supplied.  That's right, 3 service calls, one entirely new replacement unit, and a new temp sensor later and I still don't have a fridge that works properly.  My first unit had a large wave in the side that was noticeable, and even more troublesome both fridges have had awful temperature control.  The freezer can not properly control temperature, and drops as low as -14 F several times a day (with a setpoint of 0 F).  We were careful not to make any changes to the default settings on the second unit before observing this problem for a while because we were afraid that somehow we had messed it up.  Only after watching the unit overcool for several days did we attempt adjusting the setpoint to +3 deg to see if maybe that would work better (it didn't).  Not only does this excessive cooling make such things as digging through the bags of painfully cold veggies, or eating ice cream inconvenient (so rock hard that neither my husband or I have a prayer of scooping it straight from the freezer), but it causes some of our fresh food drawers to freeze because some air exchange occurs between the two compartments.  Delicate items, like lettuces, have to be carefully positioned in the fridge to prevent damage.  Even carrots & celery can't be kept in certain compartments because they got frozen all the way through and totally lost their crispness.  To top it all off, the humidity adjuster on one of the drawers totally broke off.

Frigidaire's customer service is equally dissatisfying.  I've spent hours on the line with them to be provided with no useful information.  Originally they just told me to adjust the humidity control sliderson the drawers, but now they are just telling me to have my local service provider continue replacing the parts he is guessing are bad.  They provide NO actual technical assistance from anyone who has any kind of in-depth technical knowledge of how this unit works.  No one who might know what part really is defective so that I could talk to the repairman about replacing that part.  Just the same routine over and over - they tell you to call your local servicer and continue with the repairs because the unit is fixable.  But then my unit never actually gets fixed.  I just waste time having parts replaced with no affect on my fridge performance.  I've even had them tell me that my first unit didn't have this problem - apparently their rep didn't note that in my file.  Fortunately, the service company did document that issue so I can prove that it is a recurring problem.  The only helpful person I've spoken to was a corporate lady who was calling to follow up on a survey I filled out giving them horrible customer service marks.  She at least sent me a contribution toward my food losses.  But even she hasn't fulfilled her promise of having a product technical specialist call me.