Product review (1 stars): DO NOT TRUST THIS BRAND!
DO NOT TRUST SAMSUNG. I AM KOREAN AND I DO NOT TRUST THIS BRAND. WILL NEVER EVER PURCHASE A SAMSUNG PRODUCT AGAIN. If I could give it 0 stars, I would. After 2 years, conveniently after the warranty has expired, the refrigerator stopped working. We called Samsung to have someone come out to look. The first technicians were unreachable. The 2nd technicians said they were not accepting new requests. So then Samsung asked us to hire a local company to diagnose and fix the problem. If it was covered under the limited warranty, such as a compressor, then they would reimburse us. So the local guys come out and diagnose it as a compressor issue. We pay a non-refundable $200 deposit, have them order the part, and then they come out to replace it. Once they open it up, they say its not fixable because the freon has leaked out somewhere. To be able to find and fix it would cost us $1000+ and void the compressor warranty without a guarantee that it is fixable. So we call Samsung again and they want to sent their people out again to make sure this is the case. So then we pay another $100 for these guys to come out and they say it is a motor board or inverter issue. They order the part and come back to replace them and of course it doesn't fix it. Now it's a compressor issue again. Except these guys won't be able to fix a compression until July 1, putting us at 4+ weeks without a fridge. So we call Samsung again and tell them the issue and they want us to hire a local company to fix the compressor. Back to square one. Now we are $300 out of pocket plus another $200+ for the minifridge and freezer we had to buy to hold us over. They refuse to reimburse us for the cost of having all these people come to our home to diagnose a problem that they can't fix. DO NOT TRUST SAMSUNG. I AM KOREAN AND I DO NOT TRUST THIS BRAND. WILL NEVER EVER PURCHASE A SAMSUNG PRODUCT AGAIN.