Product review (1 stars): Loud Unit and Poor Customer Service
I am writing this review after a very poor interaction with the customer service dept. for this product. I was looking for an ice maker about a year ago and selected the countertop uint. After using the unit during the summer it was loud as was pointed out in some of the reviews I read before my purchase. However the main issue I have with the unit is its quality and the customer service. I purchased the unit on Nov. 2 2010 and in less than a year the unit was no longer working. It would make only one or two ice cubes in the time it took before to fill the tray. I contacted the customer service department and was told that I would have to pay for labor to fix it but parts were covered. My options all were based on me having to pay shipping both ways to a repair location and then pay for the labor to fix it. I payed approx. $130 for the unit and the shipping both ways was going to cost me approx. $58. So the math was pay 50% of the cost of the new unit plus the unknown labor cost and end up with a repaired unit when I could buy a new one for nearly the same. I explained my issue to customer service and got the standard company line that this is all they could do for me. DO NOT BUY ONE OF THESE UNITS! They break before a year of useage and the company does not do anything to help you with repairs. COME ON, I have to pay shipping both ways!!