Product review (1 stars): Terrible customer service for a very expensive oven!
Customer service is the worst I have ever encountered.  I have had a problem with an odd odor emitted sporadically from the oven. I had the oven for 3 months with no problem and really was very happy up until that point.  The smell  sometimes burn your eyes and throat!  A service person came out and he smelled the odor saying it burned his throat but was not sure what the issue.  He  said it needed major repairs and was going th replace the venting system.  I was not thrilled to think a new $4000 oven should have to have a major repair. When DCS saw his
 report they decided  the problem was I had not properly follow instructions for turning the oven on for the first time  The object was to burn off the factory coating so I followed the instructions.  I had been cooking in the oven for 3 months with no odor so was pretty sure this was not going to solve the problem ;it did not!  Next they sent out the regional tech who checked over the oven and said it was functioning at 100%.  I knew the range was functioning but it was the initial time period when I would have to open my windows until the smell would dissipate. He said it could take a year to burn off. Funny it would have not happened in the very beginning when the coating was new!  The company is now trying to say it could be buyer remorse! Really! I loved it for the first 3 months and after you can breath and the oven gets going it does a nice job!
I probably would not recommend this oven or any of their products due to their customer service!