Product review (1 stars): Would Give Negative Stars If Possible
This is by far the worst, most horrendous online purchase we've ever made. They sent a unit that was either defective or damaged during shipping. Two major, catastrophic issues. 1) We happily started the unit. All was looking great until water started leaking all over the floor. I stopped it (obviously) and took the back panel off to see if I could identify the leak point (bear in mind we followed assembly instructions to the very letter). I noticed a plastic piece on the tub assembly was obviously broken, and water was coming out in a small stream. Its worth noting there were no unidentified pieces in the box or washer anywhere, which leads me to believe the unit was shipped already damaged. I'm handy, so I fixed the leak with a tiny screw wrapped in some Teflon tape. Great. No more leaking. 2) after confirming the leak was repaired we started the unit again. This time it didn't stop adding water. It just kept going and going until it spilled over the inside tub and again covered our floor in water. We stopped the unit and had to manually drain it since there is no drain function. It was a pain in the rear to say the least. We thought we'd give it one more try on the low water level setting. Overfilled again. Clearly this is a piece of garbage. I got it Friday, assembled it Saturday, but of course missed the customer service hours by 20 minutes. Not open until Monday. So I have to sit here stressed out with this piece of crap until then. Id be willing to update my star rating and review if customer service is unlike anything I've ever experienced. I somehow doubt it... Don't buy. For all that is holy, don't buy this machine. Its a true nightmare.