Product review (1 stars): Maytag doesn't stand behind their products; they can't produce a repair part for my three-year old gas range
I cannot use my 3-year-old Maytag gas range and oven appliance until I can purchase part # W10213446, which the Maytag factory website shows as back-ordered until the year 2020.  This means that I couldn't cook for my family and friends for Christmas, and I've been eating frozen soup for a month.  The Maytag customer service call center has no answer, they just tell me that they don't and won't have the part.

I've owned Whirlpool appliances since I built my home in 1989.  When I remodeled my kitchen in August 2010 I chose a Maytag range, fridge, dishwasher and microwave as I'd had a good experience with their products for 21 years.

A burner control on my three-year-old gas range and oven recently stopped working (a Maytag design defect, several screws were too weak to hold the cooktop at the correct level) and their customer service call center referred me to A&E Factory Service for the repair.  A&E service staff have been to my home twice and are unable to fix my stove, leaving me without a stove for the past four weeks and foreseeable future, as the necessary part is shown as back-ordered with no estimated time of arrival.  A Maytag part distribution company let me know that the factory website shows an ETA of 2020 for this part.

When the service repairman informed me that the part was indefinitely back-ordered, I called the Maytag customer service center asking them to locate and expedite delivery of the part.  The line staff and her supervisor let me know that they would not provide that service, as I do not have a pre-existing extended warrantee contract for the range.  I was willing to pay for expediting the part, but they wouldn't give me that option.  So I called the parts retailers covering the western U.S. myself to learn that Whirlpool's supply chain is so flawed that it cannot provide a part for a three-year-old range.

Whirlpool's core principles espoused on their website say that "founders Lou, Emory and Fred Upton continually improved their washer; they cared about their community, their employees and their customers. They believed that there is no right way to do a wrong thing."  It also states that "What truly distinguishes Whirlpool Corporation is our commitment to building strong brands and a loyal consumer base.... We're focused on maximizing the benefits of our worldwide network of resources, which is unmatched in the industry.'

I believe that leaving me for up to two months without a range, so that I can't cook meals for myself every day, and for my family during the Christmas holidays, is not living up to the company's brand promise.