Product review (3 stars): Just throw away the little plastic gizmo that is "suppose ...
Just throw away the little plastic gizmo that is "suppose to" hold the front-facing poorly-designed flap-thing. I discovered I can just push the metal hook downward until it clicks. It holds very secure. To open, if I want to open it, I just insert my finger through the back and lift the metal piece upward.  Although, it doesn't really have to be opened to remove utensils.