Product review (5 stars): Most amazingly excellent customer service ever!
I was given this unit as a gift. The giver has many family members that swear by New Air products. Unfortunately, mine had the compressor fail after less than a year. I have dealt with other companies that warrantied their product only to find out later that it was just lip service.

NEW AIR IS DIFFERENT! My customer care agent was Mireya. I was absolutely astounded by her patience and professional attitude! First, I was surprised with how comfortable she made me feel with the whole process. Then, when I had difficulty with shipping, she helped me get that in order.

As far as I have been able to tell, I am the only person among my friends and acquaintances that ever had an equipment failure, but New Air customer service (Mireya in particular) knocked it out of the park for this fan!

I highly recommend NEW AIR!

...and Mireya deserves a raise! Excellent customer service is hard to find. She's in the hall of fame!