Product review (3 stars): Edgestar IP210TI Portable Ice Maker - Does have a design flaw
This ice maker was purchased 3 years ago and has seen minimal use.

First off, customer service is poor. On a scale of 1-10, they get a  2. The reason they didn't get a 1 was because they answered the phone. Call Edgestar support at 1-866-319-5473 - - Edgestar dot com

This ice maker does perform as advertised with the right conditions. If it's in an air conditioned environment, it will make ice in 6 - 8 minutes. If it is warmer and more humid, like outdoors in the summer it will take longer. That's just the way refrigeration works.

The real problem I found was a design flaw concerning the ice bucket. This is the rotating piece inside the top which collects the water for freezing to ice. The spindle on the motor is semi-circular with a flat surface on one side. The corresponding molded plastic of the bucket can crack after repeated stress of the attached ice shovel which shovels ice into the basket. The design flaw is the weakness of this molded plastic which fits over the motor spindle. I called to get a replacement and they want $38 dollars for it. I declined. I then proceeded to repair the bucket myself. I super-glued the cracked part of the bucket that fits over the motor spindle. Since the molded plastic is also flat on one side, I had difficulty using a nylon tie to reinforce it. I then super glued the head of a nylon tie to the flat spot on the plastic bucket, snipping off the excess stem. Once the glue had dried, I wrapped another nylon tie around this part to put pressure on this flat spot of the spindle. They have a page on the site with video instructions on dismantling the ice maker to access the bucket. It's mainly for replacement instruction, but, I used it for my repair. Go to their site, click on the Customer Support link and then the portable ice maker link.

If you repair or replace this defective part, be sure to allow at least an hour  or 2 with the ice maker in an upright position before testing. This gives the coolant in the compressor time to settle.