Product review (1 stars): AVOID THE DUET SERIES
These Duet washers and dryers are the worst appliances we've ever owned.

Our 8300 series "Sport" w&d are just five years old. The washer has had over $500 of repairs. Last month, the water pump, the (second) door gasket and a hose broke, all of which took three visits. And when we showed the factory repairman  how the dryer's start button was literally breaking off, he said "yeah, these don't hold up that well." But he said not to repair it since it was still sort of functioning and would cost over $400 to replace (yes, a $400 start button). Well, guess what ... it stopped working today. In my real-world opinion, these are really poorly made appliances.

Don't hold your hopes up for much in the way of customer support. It's really just a system to schedule you into their proprietary service operation which is all about running up the service bill. When you need service - and you will if you buy these - find a good local outfit through Angie's List.

It's sad that this once-great American company has become so unreliable.