Product review (5 stars): UPDATE - It's WHERE you buy it.
UPDATE - I had heard so many wonderful things about this product that it just didn't make sense that I would get 2 that didn't work. I went to the Laundry Alternative website and contacted someone who knew about the product. He was great. He gave me his phone number and asked me to call. I missed him the first time - he was feeding his children. I left him a message and he called me right back. He said they have no input on how AMAZON treats their product and they get a lot of returns from Amazon. After talking a bit more, I decided to order from The Laundry Alternative. It arrived about a week later and I love it. I spend a lot of time dyeing fiber and yarns for sale. This machine is perfect for fibers, it dries them without any agitation or felting. It pulls more water out that I would have ever imagined. If you are using a salad spinner for fiber or socks or whatever...give it up and buy this! Make sure you have a towel and a large enough bowl under it so you don't get spills. LOVE LOVE LOVE! (The following is my original review) I have now purchased two of the Nina Soft Spin Dryers. The heavy zip tie was broken and the bar had fallen off the first one. I suspect part of the zip tie was still inside somewhere. I could hear the motor but it didn't spin. Returning it and asked for a replacement. Same thing again with the replacement - zip tie and the bar. No sound at all this time and it appears to be a big paperweight. Debating on if the third time could possibly be a charm. In all fairness, I know folks who use this product and swear by it.