Product review (3 stars): Whirlpool quality and customer service questionable
Our Whirlpool Gold Side-by-side refrigerator has had two major ($300+) service calls (compressor and controller circuit board)and two minor service calls(defective ice maker) since our purchase.  A&E service is VERY VERY expensive and after numerous calls to Whirlpool I have received  minor customer concessions (they pay for parts which represent 1/3 of the total expense. In the 4 years that we have owned our Whirlpool refrigerator, we have seen these issues, while the Amanna refrigerator purchased the same time has had no issues.  If you enjoy being abused by A&E customer service (partially owned by Whirlpool) I recommend that you seriously consider purchasing from this manufacture.  We were told that a refrigerator should last 10-13 years.  Our experience is that if you insist on purchasing a Whirlpool, definitely buy the extended warranty, because you'll need it. We own many Whirlpool products (oven, stove top, dishwasher, and microwave) and our Whirlpool refrigerator is a lemon. and the Whirlpool/A&E customer service has left a very sour taste in our mouths and wallets.