Product review (1 stars): The first tech was super rude and tried to steam the gasket around the ...
My refrigerator came with the main cabinet portion with a slight twist that makes the doors twist to conform.  From the side the one door sticks out at the top 1/4 to 5/16 inch and the opposite on the bottom.  I contacted GE.  The first tech was super rude and tried to steam the gasket around the door to somehow straighten the whole refrigerator out.  The tech said it was in tolerance because it was less than 3/16" off.  I said how would you know as you never measured it.  He said he can tell.  I told him I measured it and it is off between 1/4" and 5/16".  He said said it looks like less that 3/16" now (after steaming) so it is in tolerance so there is nothing they can do about it.  The next guy came and replaced the door but not the gasket and there was no improvement (still off 1/4" to 5/16").  I had them come out again but they never called so the appointment never happened.  I contacted Customer Relations instead of Repair and they said I needed to have a tech come out to verify the doors not fitting right, they cannot be repaired, and to give the case number and phone number to the tech so they could call and initiate a return.  The first (rude) tech came out and after I told him he had been out three weeks earlier, he corrected me and said he was never at my home (obvious lie).  Then, even though he said he was never at my home and had yet to see the refrigerator, he said he already called tech support and they said they are not going to do anything about it.  I said informed him of the call with Customer Relations that he needed to verify the difference in the doors, see if it can be fixed, and call the number and let them know what you found.  He let me know that he is not going to do any of that because they already determined that GE is not going to do anything.  I let the Customer Relations person know and they sounded like they were surprised/disappointed it went that way.  Next appointment, the tech acknowledged the doors are off, they cannot be repaired and he was going to call the number as provided.  He explained that they changed the manufacturing process and the refrigerators have no frame...they are just injected with foam and how every they line up is what they are.  He said it used to be they could repair these but now they cannot be fixed, whereas they could be previously.  Next up, an email from GE Customer Relations stating that TAG (whatever that is) said, the twisted refrigerator and the doors that don't align (my words) are cosmetic issues and are not covered by warranty.  I would not expect it to be a warranty issue as it was shipped as a manufacturer' defect.  By the way, the ice maker drops ice in the freezer compartment continuously.  I see GE has no interest in quality or employing anyone from the United States.  They just sell their garbage here.