Product review (5 stars): Excellent Customer Service
This is a great ice machine, and was just what we needed since our refrigerator ice maker broke down.  It worked perfectly for 5 months, but then the fill water light came on (even when unit was full) and wouldn't turn off, then it suddenly stopped making ice.  I gave this 5 stars for the company's excellent customer service (plus it really is a decent machine, even though this one turned out to be faulty). When I contacted the company to report the problem, they immediately responded and said they would send another ice maker. No questions asked. And they didn't require me to send back the old faulty unit.  I would recommend this ice maker, and especially this seller and company.