Product review (2 stars): Reviewers must have exceptionaly small dinner plates and great patience.
By the time you finish scraping dishes and carefully fitting them into the racks just so, you may as well have handwashed everything. The dinner plate rack only holds my dinner plates if I reinsert it the wrong way--otherwise the rack will not slide in. To my knowledge, none of my 3 different dish sets has oversized plates.
After the first five uses the lever that closes the detergent dispenser broke, but that seems to have no effect on over all function.
On the plus side, it DOES get glassware sparkling clean in this  hard water area and it clears the counter of the otherwise ubiquitous dish drainer/ sink/dishpan mess. Nice to have a tidy kitchen.