Product review (1 stars): FIRE HAZARD NO CUSTOMER SERVICE
FISHER & PAYKEL FIRE HAZARD BEWARE
NO CUSTOMER SERVICE

In 2004, we purchased a two drawer Fisher & Paykel dishwasher. By 2009, we had six service calls and had invested enough in repair costs to purchase a second machine.  I asked FP to declare the machine a "lemon" and replace it.  There position was "wait to see what happens next".  So, earlier this year, my wife and I were sitting in the kitchen at our breakfast table and started to smell smoke.  The dishwasher had turned itself on, then off, then on and the kitchen filled with smoke.  My wife was yelling about sparks flying out of the bottom of the machine as I was racing for the circuit breaker panel to shut the electrical source off.  By the time I returned, the bottom floor in our 5,000 sq.ft. home was full of smoke and my wife was opening doors and windows to vent the place.

 I immediately called FP customer service and was asked to send pictures of what caught on fire [shorted out].  I pulled out the bottom drawer to find that water had accumulated in the bottom of the machine.  Apparently, one of the lids on one of the tubs did not close fully and water had escaped.  There is no fault switch in the FP design that prevents the machine from running if the lid is not secure. After pulling the tub, I took pictures of the central electrical union box in the rear of the machine that was burned with ash having contaminated the standing water.

I advised FP that there was at least a design defect, the machine was a hazard and, at a minimum we were entitled to a new machine.  You ask why I would ask for another one of these hazards?  Well, my wife loved the two draws and I vowed not to leave the house without turning off the circuit breaker.  FP said "NO" to my request.  If we wanted another machine we would simply pay retail.  FP had a three year warranty special running and I "negotiated" a $650 purchase price for their latest model.  Big, deal.  We could have purchased a reliable standard American machine for less. BUT, it would not have two drawers.  So, if I did not have a wife in love with the two drawers I would boycott Fisher & Paykel dishwashers.  Oh yes, for those who think that other manufacturer's two drawer dishwashers are an option you need to check out the uniformly negative reviews for the other manufacturers.  My recommendation is to stick with the standard one drawer model of KitchenAid.