Product review (2 stars): Huge disappointment with this unit and Miele customer service
I would like to share my experience with the new 2014 combo steam/convection oven DGC6800 from Miele. It is a very expensive appliance ($6,000), so I would expect exceptional performance and outstanding customer service. But I understand that not all units can be perfect, and things can sometimes break. I received it in October. It had been working great until November. I made a delicious pork roast, a lot of pizza, German Christmas cake and fantastic bread. Since it stopped working, my experience with Miele has been a huge disappointment: something inside the unit broke in November (either the temperature sensors or the main board) and I kept getting error codes on the display. The service technician that came at the beginning of December was not able to determine the exact cause of these error messages, so he ordered parts from Germany, which arrived on December 29. On December 30, two technicians were supposed to come out and repair the oven, but in the morning I received a call that one technician is sick and cannot come. Now, the repair is tentatively rescheduled for January 6. I already had to cancel a Christmas dinner, because I was not able to use my oven to cook a meal. Now, I have to cancel a scheduled New Year's party for tomorrow, because I still don't have an oven that I can cook a meal in.

I am very disappointed in the Miele service, considering that I paid $6,000 (!) for this appliance. I would expect better and faster service for this money. Is there only one Miele technician in the entire city of Calgary? What about the second guy that was supposed to come out as well? Apple, for example, gives customers loaner units if the repair of an expensive item takes longer than a few days. Nespresso provides people with loaner coffee makers when a machine needs to be repaired. I understand that it is not easy to get a loaner steam oven, but just a plain apology for the inconvenience and an additional 8 months of free warranty is just not enough for the price that I paid.

Unfortunately, I am now forced to leave negative reviews on the internet.