Product review (4 stars): ice maker review
this was supposedly a new product.  however, when i opened the box, it looked like it had been retaped all over.  the inside plastic bag had been opened and the little parts were scattered all over the box.  there was a small hose holder that has a sticky back and the tape had been removed to render it useless.

luckily for me, i did not need that part.  the actual unit itself looked unused.  we installed it and glad to say it works perfectly.  I did write a complaint to amazon about the packaging, but never got a response.  this unit was shipped by amazon.  The price was excellent and i would buy it again if needed without hesitation.