Product review (3 stars): Update: Changing review from 2 stars to 4.  Now to 3!
Broke in less that 6 months, but was nice while it lasted.
_____

UPDATE:  After the six months, I realized that by changing the setting from large to medium, it would still make ice.  It lasted another three months and then died.  NewAir was great about replacing it.  I sent in the old one, and had a brand-new one a few days later.

To be fair, we ran the unit 24x7 the whole time we had it, and we go through 20+ pounds of ice a day.  I'm expecting the replacement unit to last about a year under the same conditions.  So if you do the math, this really is a bargain.  If I get 18 months of service from the two units, I would have purchased 540 bags of ice at roughly $3/bag, for a total of $1620.  Instead, I get the same amount of ice for $180 (plus the cost of RO water & electricity) and no need to lug ice home from the store!

With regard to cleaning:  This unit needs to be sanitized every couple of months.  I found that white vinegar in a spray bottle works great. Spray the inside, let it sit, and then rinse it out.  I then refill the unit with about a cup of vinegar and run it through a tank of water.  One more clean tank of water, the vinegar taste is gone, and the machine is sanitized.

____

Update 7/3/17 - My replacement unit died today.  Functioned as expected, lasting a little less than a year.  It's clear that the manufacturer sells this exact unit to multiple brands with custom badging.  I'm going to buy this same unit from one of the other brands here on Amazon and keep the NewAir around for spare parts...  If you go this route and use the machine daily, expect to get 9-12 months out of it, and buy the 4 year replacement plan!