Product review (1 stars): never again
I wish I had read these reviews before I let the salesman talk me into buying this expensive machine.  The sloped angle of the top ensures that anything you put on it slides right off to the floor.  It does a miserable job at washing - things come out almost as dirty as they went in, emerging mangled and prematurely worn even in the gentle cycle.  The lid locks as soon as you press the start button  - you have to wait an annoyingly long time for it to unlock just to pop in a piece of forgotten laundry.  Aside from the sub-par washing performance, it hasn't broken down - yet.  Judging from the reported responsiveness of the company, trying to get service would be a complete waste of time so like the others, I'll just cut my losses and buy another machine.