Product review (1 stars): Although the product was substandard the seller was quick to respond.
I purchased a smaller version of this which arrived damaged and did not make ice. I contact the seller whom responded quickly and accepted the return. A few days later I received this one which didn't get cold enough to freeze the water. Again the seller was quick to respond with the suggestion I call the manufacturer. Not having the time nor inclination to call the manufacturer, I returned the product and ordered a different brand which worked straight out of the box.
I noticed that this packaging the Edgestar is sent in does not have directives on the box "Keep this end up"  Every other time I have ordered something that has a refrigerant in it, they gave always had those marking on the box. I watched the FedEx guy. and when they pick up those boxes they turn them over and load them sideways if there is no markings telling them otherwise. Maybe these markings in Edgestar boxes will reduce the amount of pieces they are having to take back.