Product review (2 stars): Call a Tech for Housekeeping?
About a year and a half ago I spent way more money than I thought necessary on a refrigerator at my husbands urging. There are things I like about it and things I don't but overall it has worked fine and my husband is happy. That is until about a month ago when something leaked while sitting in the fridge on the shelf above the vegetable drawer. No big deal, I thought, I'll clean it right up so it doesn't turn to mold or rot. Well I tried and tried but could not seem to get to the liquid. I figured I must be missing something and called your support number. The lady on the phone confirmed the location of the leak and said there is no way to clean it without a tech coming out for $99 plus parts and labor. Now look, I know things break and parts have to be replaced and sometimes that can get expensive but to tell me that I cannot clean the refrigerator without replacing the entire shelf is crazy. I spent how much money on a refrigerator that isn't sealed well enough between the shelf and drawer to allow liquid to slip in but is sealed so well you can't clean it??? Last time I checked most refrigerators were made told hold liquid and things very susceptible to leaks so why the heck would one this expensive not be made to keep clean? This is a very horrible design flaw in my opinion and I never would have bought a refrigerator I couldn't keep clean and I sure as heck wouldn't have spent this much money on something I can't take care of and maintain in a clean and healthy manner. I'm so disappointed in this appliance that it has sealed the deal for me on buying any other GE appliances in the future. Not to mention when I call for help I am told to send a letter in the mail? This is 2016 and that kind of customer service isn't tolerated. I would appreciate if someone could offer me a solution on cleaning this part without having to pay for a technician to come oversee my housekeeping.