Product review (1 stars): Do NOT Buy This Product: It's Flawed and AKDY's Support Is Non-Existent
The hood is good looking and the exhaust fan works okay even if loud. But those decent qualities and cost are eclipsed by the terrible service that AKDY provided. First, the product came with a big scratch that was not visible until after installation because of the protective coating that was supposed to remain on the product until after installation. Amazon promptly made a price adjustment in lieu of a return for refund or replacement. Second, the bulbs are so dim as to be essentially useless. I raised the issue through Amazon and directly with AKDY and AKDY said that brighter bulbs could be installed but they did not know what the specs for those bulbs would be and to check with a certain bulb etail website, which I did. That etail website said they had no idea and to check with AKDY, which I did again, but AKDY said they just did not know what bulb type or spec would work. AKDY also said they did not know how to uninstall the existing bulbs (which are not just push and turn) and would not provide any instructions as to how to do an uninstall of the bulbs. I asked Amazon to try with AKDY and Amazon was able to get no answers either. Amazon did offer a full refund and return but installing a new replacement hood would cost hundreds of dollars more than the hood itself, and I had already spent $1,000 for installation of this hood in the first place (note, Amazon offers installation at $100+ which is not realistic). I will never buy any AKDY product again, and Amazon is not well served in dealing with AKDY products and should stop making them available until AKDY begins providing even minimal support. It surely is not too much to ask of a manufacturer to know what bulbs work in its products.