Product review (1 stars): that I have purchased a better quality competitive brand to replace the basket
The little black thing the latch latches into on the bottom part of the lid had broken. After a few days the company finally email answered  my notification to them, stating that some drops of oil might help the latch....Somehow they don't know that oil doesn't fix a latch when it needed a whole new lid. I replied back that all the oil in the world would not fix that black broken part. I told them also that I was done with their products, that I have purchased a better quality competitive brand to replace the basket.  They then sent a reply to me with name of person they were referring to as to how to respond to my reply. They stated to that person to enjoy my response to them.  I sent a reply that I'm not the person they referred to with the other name, and I don't find it a big joke like they did. That I retired from buisness world and you don't gain a thing by being rude nor gain anything with bad quality products and don't see their need to respond since they have lost that customer.  .....things were sure made of better quality 60 years ago and lasted for many years....