Product review (1 stars): do not buy this washer -or anything from whirlpool
I have been dealing w/whirlpool since 4/23 over trying to repair this washer. Now 2 months later, after 4 service visits and 5 wrong parts ordered, it still isn't fixed. Whirlpool recommended A&E factory service for the repair ( I am out of warranty).  All I need replaced is the front control panel ( the plastic top piece that holds the soap dispenser and has the load titles printed on it). Trouble is, they keep sending the wrong part. It has been sent 5 different times, all wrong. A&E cant seem to explain why, they say its whirlpools problem because the parts box is being labeled wrong from whirlpool. Whirlpool has been no help. I am caught in a vicious circle.  A&E would never respond to my complaints, only that they could leave a message for Cust. Relations dept. I finally contacted BBB to file complaint. A&E finally responded to my complaint and will refund all the $ paid for parts and labor. I have to wait for 7-10 days for check to arrive. Then I have to start all over trying to contact another company to try to fix - and I'm screwed if they cant get right parts from whirlpool either.

Also, we furnished our brand new home 5 years ago with ALL whirlpool appliances and have had problems with everyone. Dishwasher didn't work out of the box - the heater element was gone (fixed under warranty). It broke again 2 more times in the next 2 years. Then our very expensive stainless side by side frig broke after 4 years - needed new fan - lost all food in fridge and freezer. Then duet dryer has never worked effeciently. The dampness sensor is never accurate. It shuts off after 15 minutes of a 40 min cycle and the load is still very damp. Washer also didn't wok out of the box, some belt was broke or defective. The only things that haven't broke are the cooktop and the combo oven/microwave. NEVER buy whirlpool.