Product review (3 stars): Just another case of planned obsolescence
Almost to the day, a year after buying it, I noticed that not all of the prongs were making ice. There's 9 prongs that come down into the water to create ice, so with each batch you get 9 pieces of ice in three sizes to choose from small, medium or large.

 At first it works great, 9 ice pieces! Then it was only making 8, and then only 7, then 6 and as time went on 5,4,3,2... I now only have 1 prong creating ice. I looked up this problem in the manual, under troubleshooting and it seems that the machine is leaking or somehow has lost its Freon or refrigerant to pump through all the prongs to create all 9 pieces.

The company suggest to fix this type of problem you must call a qualified technician. Well, were does one find such a person?, surely the Newair company has such people to fix their creations. This must happen all time...no big deal, I'll call them and find out who to call.
 Well, after speaking with them it turns out they don't use ANY 3rd parties to fix their machines nor do they even know or can refer me a place or persons in my area that could...What??? I asked " You guys sell thousands of these machines, and this problem must come up often, what do you do when that happens?  They tell me, They themselves don't even repair compressor / refrigerant problems on their own machines!! but, if it was still under warranty they would have just sent a new one (Now I know why the warranty is only a year, they know that is when problems start, I see a trend in the comments here 1 year=dead).

She also tells me they need to be HVAC certified and is not easy to find someone that is certified and knows about these smaller machines. So basically, they know this problem cannot be repaired easily if at all and have done nothing about it. I don't know why they even suggest having it repaired as a solution in their manual, I guess that sounds better then the truth,  your machine is dead throw it out.

So I ask again what can I do? Am i supposed to throw it in the landfill and buy a new one?? My answer is, "Well yes you could buy a new one or I need to find someone to repair it", she proudly says "we sell air conditioners too and some customers have been able to repair them themselves" What?? that is not something to brag about, of course they do, they don't have much choice. But I don't have any clue on how to do that.

I think it very irresponsible of this company not to create a repair system or referral system for technicians for their products, it is wasteful, they should also take their broken machine back at no cost to the customer to at least recycle them. I will try and find a Bounty Program near by to recycle this appliance, it's such a waste too because all it's needs is Freon.

I did give it 3 stars because while it worked I really loved my little ice maker,  it was very convenient to have ice all day and to never buy bags of ice. I liked having an ice maker so much I will be looking for a different company to purchase from, one with a repair system in place.

Just another case of planned obsolescence.