Product review (1 stars): Worst manufacturer customer experience ever!
If I could give zero stars I would.  First, let me start by saying this review is for the manufacturer, not Amazon.  Amazon was amazing.  The manufacturer - not so much.  I bought this 6/1/14 with delivery on 6/3.  Worked for one batch of ice - about 4 hours.  Then froze up.  Unplug, wait, then plug back in.  Did that.  Nothing.  Called the mfg. initially to see what they would do to help with a defective unit.  Their response - you pay freight to ship it back and we will fix or replace, at their discretion, and they will pay return shipping.  When I told Vanessa that this was unacceptable and asked to speak to a supervisor she said none was available, I asked for a call back.  I emphasized that I was on the east coast and needed a call back to my office within 4 hours.  Needless to say that didn't happen.  When I picked up the message from last night this morning, I returned the call to Gabriella (the alleged supervisor).  She was no help whatsoever.  I explained to her that I was giving her an opportunity to save a customer and she was entirely ambivalent.  I even told her I would post an honest review of my experience and she didn't even care.  Apathy at its best!  I finally found a way to call Amazon and explained my situation and they couldn't have been more helpful.  Amazon sent a replacement the next day, paid for return shipping and did so in a pleasant way.  DO NOT BUY THIS ICEMAKER,  and if you choose to purchase at least protect yourself by purchasing from amazon.com.  Worst customer dis-service ever.