Product review (2 stars): Replacement with additional adjustment
Second time replacing. Very poor design. After reading a post about fixing the issue, I looked for what might have been the real issue. I too noticed on the back the auger screw/rod was protruding too far back causing a deep indention on the back plastic. After looking at other video about replacing the dust cap I noticed it should not protrude too far back. Maybe that needs to be replaced too. Although I didn't order that part and followed the recommendation on another reviewer. I didn't quite understand their instruction but did what I thought was mentioned. I drilled a small 1/16 hole to the dust cap and found the smallest screw I had and screwed it in so that the auger rod could not screw further back than needed. Only time will tell if th is was the real reason for cup to constantly be cracking.
*if you had difficulty removing the top part where the tabs had to be pushed in, look at the screw auger rod.
* used for a ge cafe side by side.