Product review (4 stars): The machine works great and makes ice very quickly but we found out ...
The machine works great and makes ice very quickly but we found out early on that if you put cold water in instead of warm water it makes ice faster.  Another point is that once the tray is full it is important to get the ice out and into your freezer.  Otherwise it will start melting in the machine.  Because the ice is a little wet when it comes out it freezes together but breaks apart easily.  The main reason I gave it four starts instead of five is that when it was delivered it had a big dent in the side of it.  We suspect it was loaded in the box that way because the box had not damage whatsoever.  In spite of the big dent it still works fine so we decided to keep it rather than go to the hassle of sending it back.