Product review (1 stars): Instructions are incorrect, GE customer service... incompetent
I installed on an "M" type refrigerator and the instructions are wrong. GE tries to make this 1 part fit a huge number of fridges and it seems to me someone forgot to update the manual. The templates for cutting the tubes are too short and by the time you cut them and try to install them it is too late. Don't use the templates! Install tubes first, mark with pen and then cut! I expected more from GE. Very disappointed.

When I contacted GE customer service they were very nice... and hugely incompetent. I told them the problem and gave them the EXACT part numbers and PART NAMES verbatim from the manual for the 2 parts I needed. The rep. said she was over night'ing the parts and sending extras "just in case". I was very excited to be back on track. I got them OVER a week late! There were 4 parts in the box and 6 listed on the invoice. The 4 parts I actually received had NOTHING to do with the parts I needed. Not even remotely close. The only 2 I needed were listed as "quantity ordered: 1, quantity shipped: 0" with No further explanation!