Product review (2 stars): Looks nice, but horrible service
Two services issues in 3 months.

We purchased this LG refrigerator at an undisclosed major retailer - not Amazon.  The first issue arose within a week of purchase.  The unit would not close properly.  The "major retailer" was pleasant but generally pointed to the LG 800# for assistance. Once we called the LG customer service number - they pointed us to a service center for assistance.  Once the service center tech reviewed the unit, we found out it needed a part that was back-ordered. In all, it was 2-3 weeks before it was resolved.  At this point, LG should have just issued us a new refrigerator.  LG didn't - such is life right?  Four weeks or so later....

Issue #2.  The refrigerator stopped working.  Yep - no cooling or freezing at all.  Several freezer items thawed.  We called LG - again.  They sent us back to an authorized service center.  LG was not accountable for the inconvenience (lost time, spoiled food, etc). This being our second issue in three months, I would have expected some type of amends other than "We're sorry".  I am sure they were...Not as much as us.

This experience should make anyone question the value of an LG refrigerator - especially one that costs more than $1,500.

Other LG products may be good, but the service that sits behind them is (based on this experience) poor. For the price of this refrigerator, I would expect a better level of service.

Note:  LG has a policy that they will not give you a new refrigerator unless:

1) A support tech considers the unit permanently flawed OR

2) The unit has been repaired three times.

We're on our second repair now (again - in three months) - so perhaps we'll get lucky and it will fail for the 3rd time. At this rate, I expect to have a new unit eventually. Too bad LG couldn't have made things right at the start.