Product review (4 stars): Needs better packaging
This unit is beautiful and the value for the price is unbelievable! The biggest problem is getting the unit shipped without damage. I had to order 2 units and use pieces from both in order to put mine together and there were still some small dents that I just decided to live with. The company shipped my replacement imediately after receiving my pictures of the damage. My contractor who has been in the business for over 30 years had trouble with the directions and it took him 6 hours to install it properly. He did not feel comfortable with the supports provided and reinforced the unit in the attic.  The company just happened to call for a follow-up the day after installation. I shared my concerns with the company. They gave me a discount and did not make me pay to return the first unit. (Clock works on military time!)