Product review (4 stars): it works, but...
Alright....this does make ice. It takes about two hours or so to really get cold enough to produce decently formed cubes. I don't want this to run all the time, so we unplug it when we're done. What we do is when the little basket gets full of ice, we transfer the ice to a bin in our chest freezer where it finishes hardening. It takes about half a day to fill a good size bag. To me, it's too much work. I think that if you are going to constantly run it, it may work out for you. But the basket is so small inside, it just doesn't seem like it's worth it. Update 4-17-14: we've had this machine for quite awhile now, and it is still running well. Granted, we don't run it all the time but still. A good machine for the right situations, so I'm upgrading it to a four star rating.