Product review (4 stars): Great service but wait all day
Two days after my order I received a call from Heather to arrange for the delivery of my washing machine. She was very friendly, asked several questions about my location and set a date for the delivery.

The time is not set until an automated phone call the day before. It isn't an exact time, it is a window of four hours. I was informed there would be a phone call approximately 30 minutes before arrival. At the end of my four hour slot no call nor delivery truck. I had to call several numbers and leave messages with both a human and a machine. Approximately 15 minutes after the time due I received a call from Heather who informed me the delivery should be in about an hour. Delivery truck finally arrived over five hours after the initial start time for my appointment.

Both men were very friendly. It was a sunny day in Seattle so no worries about weather.  Mats were put down in the house in the pathway from door to installation location to prevent dirt from being tracked in. A thick plastic sheet was use to slide washer into place.

Hoses and drain were hooked up but the machine wasn't leveled. It seems ok and maybe it levels itself but I know in past installations they check. The machine instructions suggested running a load without laundry to clear any dirt or debris in the machine. I started the process while they were still there to make sure the machine actually worked.

Overall I am satisfied with the delivery. Installation isn't complex but it came with the service. The excuses for the delay in delivery started out first thing in the morning. I understand the excuses are valid,  the problem I have is  why make me wait all day, why didn't they call first thing in the morning and at least let me know it was probably going to be late.