Product review (4 stars): So far so good in less than a week's time.  :-)
With the ice thickness set to the factory setting, our ice was also coming out as a thick sheet.  We reached out to other customers on the Amazon site to fix this issue--all you have to do is adjust the ice size to come out thinner.  In very little time at all, the sheets appear to break apart nicely. This means the ice is dropping more frequently, of course, but it's nice to hear how productive the unit is.  On a manufacturing stand point, I think it would have been more helpful if the ice cube sizing was on the front of the unit in stead of the back, and if the ice cube sizing was more intuitive (- or down arrow on a clearly labeled panel for thinner ice, instead of how it is currently by pressing the TOP button to DECREASE the ice size/thickness--nothing is clearly marked). BTW, I don't think the machine is nearly as loud as people make it out to be.  Our old Sub Zero under counter ice machine was horribly loud, especially because the pump ran all the time.  So far so good in less than a week's time.  :-)