Product review (5 stars): HALLELUJAH... This kit fixed the Whirlpool Cabrio UL = Unbalanced Load problem!!!  Found a Video with easy instructions.
After having to rebalance a load three times in order for the laundry to finish washing, I decided I had enough. I selected a new replacement washer that had great reviews and was ready to order it. However, I thought it would help me cost justify the purchase to my husband by searching online for reviews on the Cabrio washer to show that it was not just a user-error on my part.

To my amazement, there were hundreds of reviews from other people with the same frustrating experience. And they were passionate about their frustration and dislike (to put it mildly) of the Whirlpool Cabrio due to the consistent interveniion required to complete a load of laundry when the washer would stall due to an UL or Unbalanced Load error.

It was almost entertaining to read the reviews. I finally felt vindicated. Then I read a review that explained the problem was with the suspension rods and that a repair kit was available for purchase. A link led me to trusted Amazon where hundreds of customers gave positive reviews to this repair kit.

I also found a video by searching for "Washer Suspension Rod Kit Replacement". The video was very helpful and made this an easy DIY repair. The most difficult part was opening the top, but perhaps because our washer had some rust on the clips. Go check out the video.

It helped to have two people install the new suspension rods. Then I ran a load and HALLELUJAH!!!! First load that did not stall with an UL error! Then the second, third, .... no UL error. Washing is now a breeze.

Very happy with the repair kit. BTW, I personally believe Whirlpool should have issued a recall and sent everyone a free kit. At this point, I'm just relieved they made one available.

PROS:
- Fixed the UL Unbalanced Load problem
- Cost is reasonable for the benefit received.
- Reasonably easy to install, especially if you watch the video.

CONS:
- Kit should have been provided free by Whirlpool