Product review (4 stars): A throwback to the golden age, when washing machines washed clothes....
I've owned this machine for a few weeks. It replaced a 7 year old GE machine top loader that was nothing but trouble.  It had a
$330 repair 3 years after purchase and then went permanently out of balance after 7 years.  I use the washer about 4-5 times a week, mostly for permanent press and and a handful of towels.
After doing research and reading reviews, I decided to avoid the new HE and front loader machines.  I had to go to an independent dealer to purchase this Speed Queen, as they are not carried by the larger box stores.  As mentioned in other reviews, it did come with oil on the drum, which had to be cleaned before using the machine.  I'm glad I was aware of this before doing my first load, because I would have been very disappointed in the quality of the wash.  I called customer service at SQ and asked why they didn't make consumers aware of this fact, thus avoiding the negative reviews on Amazon, which I would imagine is affecting their sales.
The heavy duty cycle is HEAVY DUTY.  I was expecting that, because it's a commercial machine.  The Normal Eco cycle is disappointing because it doesn't do a really good rinse.  Leaving me to use the Light/Delicate cycle primarily.  However, I knew all this (thanks to reviews on Amazon and elsewhere) and went ahead with the purchase and overall, I am happy with its performance.