Product review (1 stars): GE Support is Terrible
We put this freezer in our basement. The only outlet we had was a GFI, so I read the manual to see if there was any reason not to plug it into a GFI. There was nothing about plugging the freezer into a GFI in the manual. (For those of you who don't know GFI is, it is the type of outlet you have in your bathroom to create a shorter circuit so that when you drop your hair dryer into the sink you don't die. It's a circuit breaker, just at the wall instead out at your circuit breaker box.) And after putting a little food in it and going on vacation it tripped the GFI. We lost about $500 of food and we can't get the awful smell out of it. And here is where the story begins....

GE support sent a technician out to look at our freezer. He confirmed the awful smell, and plugged it in to see if if was running (and it was). He told me that I shouldn't plug it into a GFI. When I told him there was nothing in the manual he understood why I was upset. A day later GE support called me back to tell me that they would give us a "deal" of $167.50 for a new freezer (plus a shipping fee). They then informed us that we had 30 days to accept their offer (even with eight months left on the warranty) and that it was their final offer. They said that it wasn't covered because it was plugged into a GFI. I explained that the manual said nothing about GFI. They said that the manual says you have to plug it into a regular outlet. After some back and forth I asked the tech if he knew what a GFI was and he fully admitted that he didn't. I asked for his manager, which turned out the be the manager who made the decision. After talking with her a while I asked her if she knew what a GFI was and she immediately admitted that she didn't know. I got the customer service from Ultimate Electronics (where I got it from) involved). Finally GE technical support admitted that they weren't technical and would have an engineer call me. The tech who came out to us called me and we had a very short conversation because we understood each other, and, more importantly, he understood why it should be replaced. Ultimate called GE on my behalf, but they wouldn't give us anything more than this offer. The offer didn't include their shipping fee which would make it more expensive than what we originally paid. The very friendly and helpful Ultimate representative didn't know what to do to help me but they were more than willing to do what they could. A GFI won't trip unless there is a power surge from a device plugged into it. The only thing plugged into this GFI outlet was the freezer.

So we lost $500 worth of food and have a ruined $200 freezer after a couple months of use because GE won't stand behind their product. So we'll go out of our way to avoid buying any GE products after how much this $200 freezer cost us.

Bottom line, I hope you never have to call GE if this freezer fails. GE Support Case #10260539. Honestly, this is the worst customer service I think I've ever had.