Product review (2 stars): soft wonderful ice but machine way too loud and appeared to be a refurbished item
* Appeared used when I opened the box
  *pen mark inside the unit where the ice dumps out
  *silver backing appeared scratched
.  * Styrofoam looking piece on the inside of the unit's ventilation slits fell off inside the unit  (I am fairly certain that wasn't supposed to happen)

* Instructions are VERY BRIEF and uninformative

* Clock on unit is 24 hour clock (I am not in the military and to be honest didn't feel the need for the clock)

* Unit is VERY LOUD when it BEEP BEEP BEEEEEPS!!!!!! To alert you that your water is low or that the unit is full or whatever other crazy reason it can think of to BEEP BEEP BEEP!!! (Aghhh!)

* My unit was very loud when it made ice but I attributed that to the Styrofoam piece that fell off on the inside.  I think it was supposed to be quieter...

*  I was really angered when I read online that refurbs are being sold because mine appeared to be a refurb and I would never have purchased it had I known that.  The company didn't confirm that it was a refurb but considering the scratched appearance of the back of the unit which also had a screw that appeared to be stripped and the pen mark on the inside, as well as a small plastic mystery piece that came in the box inside a small plastic baggy that was never mentioned in the vague and uninformative owners manual---I'm fairly confident mine may have been a refurb

With all of that being said, even though I returned the unit because it was so loud and I knew the piece that fell off on the inside wasn't supposed to have fallen off I LOVED THE ICE THIS MACHINE MADE!!!! THAT'S WHY I'M GIVING IT TWO STARS, THE ICE WAS SOFT AND OH SO WONDERFUL!!!

Whoever makes this machine should just take the timer and all the beeping away and it would be a much better machine.

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