Product review (1 stars): I can't recommend this product or company. Refusing to honor their warranty. Want me to pay for repairs. Not happening.
Don't do it. While it has it's benefits, the product failed w/in the warranty period and Fisher and Paykel refuses to honor the warranty and repair or replace the unit. The first customer service person I spoke with was very pleasant, but all she did was stall for time. Instead of taking control of the issue, she told me to find a repair facility that was willing to work on it. However, so far I have been unable to find any that are willing to work on the unit. I even used their website to try and find someone but all they are willing to do is sell the product, not service it.

The 2nd call they were supposed to call me back with the name of a facility that would make the repairs. But they never called back.

The 3rd customer service person I spoke with had an real attitude because I was calling after the official 2 year date for the OEM warranty. But the unit failed with the 2 year warranty but due to the time I spent trying to find someone to fix it and when I called back, now it's past the warranty period (by 16 days) But the unit did fail w/o the warranty period.

While I like the unit I had read many reports online with these failing and sure enough, that's what happened. here. I believe it's the electronics that is failing because of the noises it's making. The until will not drain the water and now it won't run a cycle. Yes, I have confirmed there is no blockage in the drain... all of these things we discussed in my original call to Fischer and Paykel. Which is part of the reason for the delay. I called them, they had me trouble shoot it. They had me try to find someone to repair it. They have no repair people in our area, they said for me to call around and find anyone that would be willing to work on them. So I called back and they were supposed to call me back with the name of a repair place that would work on it. But they never did. So another week went by. So now it's official out of warranty? No the product died w/in the warranty period and their delay tactics have now caused it to be past the official 2 year period.