Product review (4 stars): Good fridge with some issues, but great customer service.
I purchased this fridge in September 2017 and loved it at first.  My only complaint was that the wire shelves started bending as we loaded up the fridge with bottles and cans.  Seems like heavier shelves are definitely needed as I've seen this complaint before.  After about 3 months the fridge started making a noise every time the compressor ran, which was multiple times per day.  After a few weeks I contacted the manufacturer and asked what options I had under the warranty.  They asked that I take a video of the unit so the noise could be heard and reviewed by their engineer.  I did so and the company concluded the fridge has a bad compressor and must have been damaged in shipping.  As a resolution they offered a full refund and said that I could do with the fridge as I like -either keep it or dispose of it.  All told, from the time I contacted them to the time they provided a refund it was about 5 days.  Overall I like the fridge and will likely be taking a chance on ordering a new one, but the customer service was outstanding and this was one of the quickest, painless experiences I've had with a company.