Product review (4 stars): Get this dishwasher....But don't go to Best Buy
I have had this dishwasher installed for 3 loads now. Runs excellent. Extremely quiet. Manages to get dishes cleaned without pre-washing. Drying is typical of a Bosch from other reviews I have read, but works well for me. THE ONLY ISSUE IS BEST BUY / PACIFIC KITCHENS AND THEIR INSTALLERS!
Starting with the pre-measure procedure. There didn't seem to be any communication from the start. The installers got there ready to measure for an electric range, not a dishwasher. That got fixed. Then the day for install came. Appliance came in damaged, delivery was refused and the new dishwasher was taken away but the old one left in place. This was on a Saturday and a new delivery day was made for the following Wednesday. Saturday night I received an email with an Installation Control Form attached, basically saying that the old dishwasher was hauled away and the new one was installed and I knew about the damage, but accepted it anyway. On this form, someone printed my name on all of the appropriate lines, as if to forge my signature. I know it wasn't me because I was out of town for Army Reserves training and it wasn't my mother on my behalf (she was the one to refuse delivery). Monday came and I received another email stating they were coming Wednesday to haul away the old dishwasher but made no mention of the new dishwasher. I called and was told it was on backorder. After a lot of back and forth I managed to get a new delivery day of the following Monday. That Monday came and I finally received my dishwasher.
I will never buy from Pacific Kitchens again.....and I'm truly contemplating not ever going back into Best Buy for any reason. As I said in the title....You should definitely buy this dishwasher, but I would get it from a company that will not lie to you or try forging your signature on documents.