Product review (3 stars): UPDATE: Much better. ORIGINAL: Terribly packaged, arrived damaged, missing parts
UPDATE: I recently received and installed the replacement base plate. You can read about the ordeal of the first one below in the original review. Here's my thoughts on the second one I received: The item was only slightly better packaged than the first base plate that I received. However, this new base plate arrived undamaged, so I can't complain too much. There was a protective film across the front (lacking on the first item I received), and that kept the front from chipping. This base plate had no dents, either. After disconnecting the power, installation was quick and easy (though no directions were included). Everything works as expected.

I bought this to replace the base plate of my LG microwave. The one I had was cracked and chipped on one corner. Completely cosmetic, but right at eye-level, so it drove me crazy.

The item arrived quickly, but the box was damaged. A couple of holes and crushed corners. I opened it to find that the base plate was much smaller than the box and was not adequately padded for shipping. The plate was merely wrapped in some soft plastic. It shifted a lot during shipping and was noticeably damaged. One of the brackets was bent, there were several dents, and the corners of the face plate were chipped.

As I was packaging it up to return to Amazon, I also noticed that the exhaust filters were missing from inside the assembly. The base has 4 removable exhaust filters. 2 were there; 2 were missing.

And finally, there are no instructions for installation. None. So, it is up to you to figure out how to remove the old base plate and install the new one. If you look at the bottom of the base plate, it's held onto the microwave with small screws. Remove them to get the old base plate off, but be sure to save them. This base plate does not come with any screws, so you will have to re-use the old ones.