Product review (1 stars): Broke almost immediately and their service response was manipulative, deceitful, and unresolved. Documentation available.
Bad product. Deceitful and unhelpful service, even after we modified an earlier review and waited patiently for a promised refund. Within a month, some sensor broke apparently, because the display always showed the machine as full and wouldn't make ice. Also, the description is very confusing. There is no cooling component to the storage of ice, so it immediately begins melting upon being made and is very disappointing if you are not constantly using it. My earlier fair review  brought a response from them asking that I consider making my review more positive and reminding me how much a small family business like this is affected by bad reviews. Upon their promise of repair or full refund (I still have the emails as documentation) I accepted their return postage sticker and sent the machine back for a refund. After months of seeing no refund, I re-engaged them. They now said they couldn't provide a refund, so I sent them the emails that they had sent me promising refund. They then said to give them 24-48 hours to resolve the situation and that was a month and a half ago. There has been no refund or explanation. This machine was deeply defective and the service was not only unhelpful but genuinely deceitful. They apparently expect people to give up on getting them to fulfill their promises, even though this machine costs a significant amount of money and is not worth it or worth the grief if it does not work. Do not buy this machine.

Update: After multiple insistent emails and this honest review, we finally received our refund, without explanation or apology.