Product review (1 stars): HORRIBLE product and EVEN WORSE customer service. You'll just be throwing money away!
A few months back, I moved all the way across the country in order to attend medical school.  Being a student, I don't have endless quarters to spend in a laundromat every week.  Nor do I have enough clean underwear to last me an entire month.  I recently found out about these convenient little machines and after some quick calculations, decided it was worth it in the long run.  Plus it would save me the trouble of lugging my laundry to the nearby laundromat and potentially exposing innocent bystanders to my dirty unmentionables.

After the grand opening and obligatory product registration, I set out to do a test run.  At first, it seemed wonderful!  But then I noticed a growing dirty puddle on my nice clean floors.  Okay, maybe I did something wrong.  Read over the instructions again, tried a second run.  Again, the damn thing peed all over my floor.

Well, no problem, I thought.  That's what the warranty is for, right?

WRONG.

The following day, I called the 888 number provided in the manual.  The girl I spoke to sounded so confused, I thought I had the wrong number at first.  After explaining a few times, she said she'll have to talk "to someone" and get back to me.  I asked when can I expect a call.  "Within half an hour," she replied.  An hour goes by and of course there is no call.  I tried calling back and apparently their office is closed.  There wasn't even an answering machine, it just rung a few times and automatically hung up.

I was mildly irritated, but figured maybe they'll call me back the next day.  Waiting nearly the entire day and no call.  So I call them again.  Same girl answers and again I have to explain the situation to her.  Do you know what she said?

"We can't help you."

Excuse me?  Is this your product?  Is this your email that confirmed my product registration?  Does it not say "12 MONTHS WARRANTY GUARANTEED QUALITY" on your manual? And you can't help me?  I was completely bewildered.  "Why?" I asked.

"You don't have an order number."

Well of course I don't, I didn't buy it directly from them!  I tried asking if there was anything they can do.

"No, you don't have an order number."

I was getting pretty irritated at this point and asked to speak to a manager.

"Sorry, we can't help you."

And then she HUNG UP ON ME.  Now, I'm a pretty laid back person.  I usually allow the benefit of the doubt.  So I called back.  Of course the same girl answered. And she had the nerve to pretend she didn't know who I was, like I don't recognize her voice.  I informed her that I wasn't happy with their customer service and asked again to speak to a manager.

"Sorry, we can't help you. Bye bye."  Click.

So apparently this company doesn't honor their warranty at all and now I've thrown away close to $200 for a broken washing machine.  And I still have to save up quarters for the laundromat.