Product review (1 stars): Parts Availability and Customer Service Blows
Do not buy a DCS product. Mine is 2 years old and some of the rubber feet on the grate have gone missing (it seems they come out too easily when cleaning and they are tiny). Going to their website for parts is useless and when you get someone on the phone, in New Zealand no less, they seem to not care and cannot help you get the correct replacement.
They sent me the wrong parts and I am on the hook for the S & H both ways. I cannot believe they claim they are an upscale manufacturer.