Product review (1 stars): 1st year warranty doesnot include installation or unstallation of the product! Shocking!!! who will do that????
Builder got it installed from GE guys, when we bought the house. We had a sensor issue in the 1st year itself. Called GE and the parts were delivered, also the guys came to change the parts. But to our surprise they said that they cannot repair as its not installed properly by the builder. We told him to give us in written, he said will send an email with GE logo, which is better option than writing on a paper. He left and we never got any email or any update. We called our builder and the guys came in and told us that the GE guys only installed it and its done proper. He was ready to face the GE guys and discuss. So we again called GE support to get the appointment again, so that we can inform the builder too and they can be face to face. Now, what we hear from the GE support is just too much shocking, they told us that GE repair guys will not install or unstall the product for repair, you need to uninstall it and keep it ready for repair. We were told them, how can we do the same we are not professional. they were not ready to hear anything, kept our call on hold and then disconnected. I am trying to search everywhere online if the warranty policy says so, but unable to find anything. Has anyone else also faced such a situation? We are still in 1st year warranty period with builder and appliaces.