Product review (1 stars): in October 2015 I notice what looked like possible hair line scratch or crack on the door ...
We bought This model dryer in August 2015. in October 2015 I notice what looked like possible hair line scratch or crack on the door outer white plastic veneer. In march 2016 my told me the plastic on the door was cracked. I looked at it. the small hair line crack was now a 2 to 3 crack going down the white veneer panel on the door. Contacted Samsung. Initially it seem to be going well. I was transferred to another person to set up a service call. He asked me what I thought was an unusual; "Is your washing machine touching your dryer" I replied, no I don't think so. They set up the service call. Oh, the first Samsung rep asked me if could send pictures, and I did, So they what our complaint is and they have pictures. A few day later the contract service person showed up. seemed confused, I asked him if they sent him the pictures. He said no. Then he got on his phone and pulled up the parts breakdown for the dryer. I said all that is needed is the plastic veneer for the door. He showed the parts breakdown and said that the door and front panel of the dryer was one assembly. He left. in a few hours Samsung called me. things went down hill. Samsung said it saw cosmetic. I pushed the issue and ended up talking to Heather. it ended with Heather acknowledging that Samsung is aware of the problem but that Samsung was not going to fix it. I asked her to just send me veneer panel and I would do it myself. would not do it. We purchased the washer dryer set at Home Depot. I had to get a few items at our local home Depot. while I was there I inquired if Home Depot could help me with Samsung. THEY DID MUCH BETTER THAN THAT, THEY OFFER TO REPLACE THE DRYER. AND THEY DID!! I also got some good advice, Stick with Americans Brands. I will, and never buy Samsung anything again.