Product review (2 stars): No Ice
We have a brand new refrigerator, and it has not ever produced ice. The water dispenser is working fine. Since all of the troubleshooting recommendations in the manual were for issues that would affect the water and ice, the dealer we bought the refrigerator from suggested that we put in a service call. The repairman came out, and said that the only thing he knew it could be was "ice blocking the condenser line," though he agreed that this is unlikely, since we've never had any ice. He unplugged the unit, we moved all of our food out of it, and we waited 48 hours to give it time to thaw if there is any ice in the line. This did not fix the problem. We then had to put in a second service call, and are now waiting three business days for a tech to come out again. Not a good first impression.