Product review (5 stars): and the package arrived in good shape. There is an issue with expected delivery ...
Product was an exact replacement for a broken part. Fits perfectly. Works well.
Service was outstanding,  and the package arrived in good shape.
There is an issue with expected delivery vs. actual performance.  At order, I was told the product would arrive in about a week , something like 7-10 days. That's pretty slow.  It actually arrived in 2 days. That  may appear to be exceptional service,  but it's not. I was not at the house to receive the delivery since I thought I had at least a week. Quality is defined as conformance to a defined standard. Delivering in 2 days is great,  but telling customers to expect delivery in 7-10 days is sandbagging the order process to appear good.