Product review (1 stars): defective from the start
Our washer failed to spin from the day we got it.  Regardless of the size of the load, the amount of detergent or the cycle setting, the machine gets hung up indefinitely in a mode where the washer says it is "sensing."  Whirlpool has sent service technicians to our home three times so far but the problem remains.  I've requested that the defective unit be returned, but they say the warranty only covers repair.  The situation is absurd.  I though I bought a washer, but it turns out all I bought was a contract that allows repeated service calls.  We've had the machine for weeks and still have not run a load.