Product review (4 stars): Great after adjustment of ice size
This machine works great, but it needs adjusted to make properly sized ice cubes. Unfortunately, the manual, website, and search engines fail to provide instructions on how. To fix the dreaded sheet of ice that is near unbreakable, you must pull the machine out to access the back panel. There you find an adjust button. Hold this down until it begins blinking rapidly. Then hit the clean button to select how thick you want the sheet of ice to be. The thicker it is, the harder to break the cubes become. If you select the thinnest setting, the sheet will break correctly and the machine is great! You may need to repeat this procedure and cycle through the clean button until you get the correct size. I hope this helps with some of the frustration with this otherwise excellent machine.