Product review (3 stars): Suspension rods don't last very long!!
We ordered this suspension replacement package based on the many positive reviews.  Our Whirlpool Cabrio began giving us the occasional "UL" code a few months ago.  Over the last month, it has been impossible to wash a load without getting the code several times during the cycle (regardless of whether it was a big or small load), usually at about 12 minutes remaining.  As promised in the other reviews, this is the fix!

It is easy to pull the old suspension rods out.  Putting the new ones in takes a little muscle (you hook the rod to the bottom of the tub first and then pull the metal hook at the top of the suspension rod through a hole at the top of the washer, securing it into the bushing (provided) with the  suspension ball (also provided).  The rods are a little greasy and they were slipping through my hands as I tried to pull them up.  Used a kitchen glove to improve my grip and we had all of the new rods in place in less than thirty minutes.  Watch a video first -- the instructions that come with the package provide very little detail.

While we're happy with these suspension rods, the washer is a different story.  Since purchasing this washer in 2008, we've had to replace a wiring harness (look for videos on this as well.... we were getting error message 51 but the fix was actually 52 (may have the code numbers backwards here)) but it was not the motor rotor.  This was an easy fix.  In May 2015, we had to replace the bearing assembly (purchased the part from Amazon and reviewed that part as well).  This one was very involved (hard to take apart the washer and remove the drum -- but, that was a good thing because the drum had not been turning as it should or properly draining so the plastic exterior tub was disgusting!  Both of those fixes have stood the test of time.  In between these issues, the washer has worked well.  Every time a new issue comes up, though, we struggle with whether to just get a new one but it seems impossible to find any brand or any model that is mostly free of repair issues.

May 2018 update:  Well, less than two years after replacing the suspension rods, we're getting the "UL" codes again on just about every load.  The Cabio is just the worst, although it's nearly impossible, it seems, to find a washer that does get good reviews.  I feel like all of us are using twice as much water to wash our clothes with these "energy saver" models since we're washing everything twice -- the clothes never seem clean after the first wash.  Clearly, the people who are designing these energy efficient models don't actually use them!!!!  Debating buying another set of rods vs. trying to find a washer with variable water levels and temperatures that I can control.