Product review (2 stars): 5.5 years old and 3 repairs later
My unit is a kemc387KSS, same thing only older. So far I have had the door hinges break after 3.5 years. A fuse blow. And the Megatron on the microwave go out at 5.5 years. I called A&E Factory Services every time.  They get $129 for service call, so about $400 in service calls. And over $600 in parts. Total over $1,000. New $3,600. Worth it, not really considering every time that the microwave broke, I drug out my grandmothers old counter top microwave that has a dials, over 20 years old, made by Daytron, and IT STILL WORKS!