Product review (4 stars): The devil's in the details
I ordered this product in April of 2011.  I finally opened it in Oct. of 2011.  It works great, however one of the several pieces was missing.  I called the manufacturer and was basically brushed off.  Customer service for Gardus needs to be better.  I was greeted by the typical gum smacking operator on the other end who in turn claimed someone would call me back.  The item missing is the blockage removal tool and it appears they could care less as to weather or not I get it.  Other than that, the product is very good, just remember "buyer beware" when it comes to follow up with the product.