Product review (1 stars): Does not appear to last very long
I did not purchase the unit through Amazon. It was purchased with a washer from a local appliance store. We have had the unit about 4 months. It was working as advertised before the ozone generator went out. I am currently looking for the replacement part and hopefully, that will get us back going again. We really do like the product and hopefully the new generator will fix the problem and continue working for a long time and that the generator going out so soon is not an indicator of overall quality problems. There are just two of us in the house and we do about 10 loads a month. We have an HE washer and use the low flow model.

We called GreenTech but they don't sell parts (I do not know if they perform support, they did not offer) so they gave us the 800 number to Pure Products International (the manufacturer). They have opened a case for me so I'm waiting to here from a tech for trouble shooting. So far, Pure Products has been easy to work with.

Customer service was very easy to work with at Pure Products. After working with me, they shipped all of the parts required to fix the problem (plus a couple). I was not charged any shipping for the replacement parts. Changing out the parts on the unit was a very simple process. I must warn you however to make sure that if they send you new plumbing, that you verify the check valve is installed in the Venturi (this is where ozone feeds in from the generator to mix with the water) before you install it.

I will keep my review updated as I progress so anyone can see how the parts replacement process works under warranty. I will keep the review at three stars for now until I see if the unit will last longer then the original 4 months.

Well, here we are in December of 2014 and the unit has failed again so I'm switching to 1 star. The unit is still under warranty for a couple more months but I no longer trust it.