Product review (1 stars): Worked great until just before warranty ran out.
This was a great product for 11 months until it started making a tribble loud noise after ice dumped. I contacted New Air and they advised me to return it. They would either fix it or send a new one.
I paid shipping $40.00 and waited four weeks for it to be returned.
Today we got it back to discover it DOES NOT WORK AT ALL!
Customer service is a joke.
Stay away from this product if you need ice for longer than 11 months!
 Dear Customer Care,

We received our ice maker back today after waiting four weeks and spending $40.00 for shipping the ice maker does not work at all.

This is totally frustrating.

I will be CC this to Amazon in hopes they will drop this line of your product.

Sincerely,
Michael Ratcliff