Product review (1 stars): Another cracked drum review
Have owned this dryer for almost two years and I have recently experienced the issue that everyone else is talking about.  The cracked drum.  This cracked drum makes the dryer completely useless, it has also ruined a pair of slacks that made it through the crack/hole.  Also like everyone else has said, upon contacting Samsung, they claim this model has no documented issues. When I told them to google the issue (so they'd see it's all over the place), they then replied "Samsung does not recommend information available on third party websites.".

They have escalated my case to " Executive Customer Relations ". We shall see where it goes from there.