Product review (2 stars): Don't buy this model
There are features on this machine that we dearly love, but the fact that it struggles to stay balanced and get through its spin cycle is so annoying that the love is overpowered by the hate.

Very briefly:  We really like how quiet it is.  We like how little detergent we use.  We love how it treats delicates.  We love how clean it gets our clothes.  We love the sanitizing cycle.  We love the many cycle choices and the choices of settings within most cycles.

Now on to the bad and then the awful:  I think one really needs to adjust their way of thinking when moving from an older top-loading machine to these new very efficient front-loading machines.  Because they work with smaller motors and very little water, the cycles seem very, very long.  The cycles ARE very, very long:  It's a fact that we are going to have to get used to as increasing water shortages force manufacturers to produce these machines that use less and less water.  We have to start thinking around the lengthy cycles; start throwing a load in before we head to bed.  Both the washer and the dryer in this particular "Duet" have annoyingly long cycles.

Are you thinking of "front-loading" as in your experience with the front-loaders at the laundromat? Don't.  No way can they be considered in any way similar.

The reason I give it two stars and not five?  The machine unbalances way too easily.  Are you thinking about doing heavy loads?  Rugs?  Don't think of it.  Ain't no way!  I'm not familiar with other front-loaders, but this one--even though it is top-of-the-line--cannot handle my bathroom rugs.  There isn't even a cycle for "heavy" or "rugs".  There is a "bulky" cycle, but it can't handle heavy items.

Sometimes I wonder if I'm just asking too much from the washer.  But, then, I do a seemingly simple load (like yesterday when I threw in an average weight sweater with a pair of crop pants) and the machine goes into its rebalancing mode, (for an hour before I realized what was happening), and I say to myself "This should not be happening."  The directions give a lot of helpful advice, but no where near enough to help with this rebalancing issue.  Did I throw in a load that was too heavy?  Too small?  Too many different weights?  Too many different sizes?  Too many articles?  I don't know.  Is the machine unbalanced?  We don't think so:  It runs very quietly and smoothly, with no walking, creeping, or hopping around.

Obviously, I'm frustrated.  Do I buy a different front-loader?  Will it work any better?  Should I go without bathroom and throw rugs?  I don't think I should be forced to give them up. I do know that top-loaders are being slowly being discontinued for environmental concerns.  So what to do?  Anyone out there have any luck with front-loaders (for more than a few months)?  Can anyone offer constructive advice on how to properly load this machine to prevent the constant rebalancing?  The last time I looked online at the manufacturer's website, they weren't offering any helpful info, but I've not checked back recently.