Product review (1 stars): PLEASE READ BEFORE PURCHASING THIS PRODUCT! -
I bought this unit in May of 2017. I have used it approximately 10 times to make 10 - 10 lb bags of ice. I store the unit when not in use and have taken extreme care not to bang, bump, turn on its side , etc and treated this thing with kit gloves. I tried to make my 11th - 10 lb bag of ice today and the unit continues to flash 'Add Water' even though the the water is filled to the Max water line.  While it worked I found the product to be extremely well made and proficient. However after 8 months and more importantly after 10, thats (TEN) uses it no longer works & is very dissapointing and maddening. I have tried to contact the manufactorer and there is no phone number for them. I had to email a request (only way to communicate with them) for the manufactores warranty information to determine if my unit is still covered. Of course you guessed it, to date NO response and I am stuck with a $149 metal box thats too big for even a paper weight......  My Advise is to select another unit and company that stands behind their product and better yet has an actual call center that can be reached.