Product review (2 stars): Buy at your own risk!!!
I'll give them 2 stars for taking care of me with very responsive customer service, and refunding my order promptly after arranging a Fedex doorstep pickup.  The hood, however, leaves something to be desired.

Under each of the buttons on the front, there is a small "burn" where it appears the laser cutter that cut out the holes was left to sit for a beat too long.  This creates an unsightly, jagged edge.  Call me picky, but this is right at eye level in the kitchen and looks terrible--I had no choice to return it.  I wanted to point this out for any other discerning buyers who would find this unacceptable.

Additionally, one of the latches that holds in the grease grates was defective.

When I asked whether this was just a fluke (hoping to reorder and try again), I received the following response:  " This is how all of the 185 hoods will look."

Additionally, when I challenged the level of rigor around their quality control process, the response was:  "it is one of the least expensive models that we manufacture and sell for very cheap."

Sounds to my like they are just a company that accepts putting out a substandard product.  And this is just what can be seen with the naked eye.  It makes me wonder about the long term reliability.