Product review (5 stars): AWESOME!!!!
I have waited a few months since purchasing to write this review.  After 2 months of use I have no complaints about this product or the company that it came from. If you have a hard time getting in touch with Laundry Alternative about anything, simply e-mail them through Amazon or their website and they will respond. I feel like they are going trough some transitions making it hard to get them on the phone, but ultimately their customer service is awesome and so is this product. Make sure you don't put too much in it, as if you do, it will not want to spin. But I have learned that if you are going to push its limits, then (always and) simply wring out the clothes a bit (in ways that aren't harsh on your clothes) in order to rid a little bit of water before putting the clothes in the machine.  Remember that the water weighs more than the clothes and the less weight in the machine, the better. Another tip is to let the clothes sit in the machine for a few minutes before plugging it in to use. Water will drain through the machine without it even turned on and this will get rid of some water weight if you have a heavier load. This machine isn't meant to handle a lot at once, and for me that is okay. I just "use it accordingly". But it is a wonderful piece of machinery. I live in Manhattan (NYC) and this combined with the "Mobile Washer - Hand Operating Machine" (also sold on Amazon) and a 5-gallon paint bucket for washing clothes (in the bathtub) is so effective, efficient and saves me time while cleaning and drying my clothes as well, if not better, than a washing machine and dryer. I don't use this for dress shirts, dress pants, towels, or sheets. I use it for those limiting factor items like expensive high-quality socks and merino wool underwear and gym shorts that I don't have (can't afford) many of. I also use it for initial washings to get rid of dye. I use it for random things like small and light bags. For me this system doesn't substitute a washer and dryer but it TOTALLY has its place and is WELL worth the money, as it pays for itself with less time and trips to the laundry mat. It is quiet (operating), effective, and has not failed on me yet.