Product review (1 stars): Defective Unit
My unit never worked at all despite installing it per the instructions.  Fortunately, I bought it via Pay Pal, so I was protected.  I contacted customer service at Heatalot.com. I spoke to a man named Ian.  He was very helpful and gave me lots of options. This included a full refund and UPS would mail it back to the company at their expense. Option #2 was to have a new unit sent out at their expense. Lastly, a new product is due out in the middle of June 2013. It is called "WashIt" and is waiting on an evaluation from the University of Missouri. I chose a full refund and will wait for the new product since I know of no one that has had personal success with the new product. I don't trust this current version.

UPDATE:  Ian told me a refund will be issued to me once UPS picked up the defective unit. Well that came and passed. The unit was delivered back to the company and I still have not received my refund several days later. I did get an email stating Ian was at some trade show and out of the office. How is that my concern? No one else can authorize a Pay Pal refund?  I extended my ultimatum and will likely make a complaint with Pay Pal for failure to refund.