Product review (1 stars): Constant issues, horrible support from DELLA / RGE. Gave up and purchased another brand of Ice Maker.
We were excited to be given this ice maker for a wedding gift earlier this year. Unfortunately, upon receiving the unit and proceeding to set it up according to the directions, the ice maker kept throwing an "add water" error, even though it was full of water. After trying multiple times, and running through the very basic troubleshooting steps in the instruction manual, I contacted DELLA USA/RGE Direct and was asked for a video of the issue. They promptly shipped me a new unit, which was wonderful, but indicated to me that this is a common issue with these machines. Well, guess what? The replacement ice maker showed up and had the EXACT SAME ISSUE! After letting it sit for a few days, it finally started to work. Then after a few cycles, it unsurprisingly started to throw the "add water" error again. This continued intermittently until the unit completely failed a couple of weeks later. I contacted DELLA USA/RGE Direct again and after emailing and calling twice, they finally emailed me back saying they would simply send me a refund... That didn't help us, since they were simply refunding the friend that gave us the ice maker as a gift in the first place!

I finally gave up and purchased the NewAir AI-100S icemaker&nbsp;<a data-hook="product-link-linked" class="a-link-normal" href="/NewAir-AI-100S-28-Pound-Portable-Ice-Maker-Silver/dp/B000N6302Q/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">NewAir AI-100S 28-Pound Portable Ice Maker, Silver</a>
This is a fantastic unit, and works absolutely perfectly. It's slightly larger than the Della, but has better functionality with three cube size options, a larger hopper, and it is easier to power off when not in use.

I highly recommend staying away from Della and RGE. Their customer support is horrible, and after reading tons of reviews, their ice makers all seem to have the same issues, which isn't surprising at all. They also manufacture ice makers for other brand names as well, so BEWARE.