Product review (1 stars): Haier is hands down the worst.
I moved into a small apartment and a Haier unit was installed. I was so excited to live a life without counting quarters and trips to the laundromat. Until. After approx 3 months during a dry cycle I heard a strange ping and smelled smoke. The machine was dead. It wouldn't even turn on. My landlord had a technician out twice to try to repair it to no avail. He also contacted Haier to try to get replacement parts and was unsuccessful. Eventually after months of fruitless attempts to repair the unit my landlord purchased a new Haier. A brand new Haier washer/dryer arrives! Yay! Three months later it stops drying clothes. Completely. Not damp, not slightly wet but absolutely sopping wet. The lint trap also fills to overflowing with water as I found out the hard way with a flooded floor. This time I took the reins on getting the unit repaired as it was still under it's one year warranty. After multiple calls to Haier I finally arranged for a technician to come out to look at the unit. He admitted that he had no idea how to fix it and left. Another 3 hour call to Haier and two weeks later a second technician came out. He pulled out some lint, moved a hose or two and the unit STILL did not work. So another 3 hour call to Haier got a third technician out and he deemed the unit unrepairable. At this point I called Haier again to request a replacement unit. I called at least twice a week for over two months and each time was told they had lost the paperwork or the previous representative had filed the information had done so incorrectly. It was so unbelievably terrible and unprofessional each phone call either had me in tears or drinking heavily. Then they requested I overnight ship a signed affidavit stating the machine didn't work and another copy of the bar code (from the back of a 300 pound machine). So $40 later that is sent to them. Once again I call and call and they claimed to not have received it. Then another two weeks later when I call they had miraculously had the paperwork the whole time and the hold up was the shipping company contacting me to arrange delivery of the new unit. How promising. Another two weeks. No call from the shipping company. More calls to Haier and more being told I needed to wait for the shipping company. Then several days later I get a voicemail from Haier saying that they had discontinued the unit and they aren't replacing it. They will send a refund check instead. Oh and they won't offer a full refund either. Only 80% since the unit had been "used". That was a month ago and I still have not received a check. So it is now many many months after my Haier washer/dryer stopped working. I do not have a new unit and I do not have a refund. Please save yourself the misery of dealing with an incompetent company and an inferior product. Anything but Haier.