Product review (5 stars): easy peasy. Second one showed up 3 days later ...
First one arrived with a broken lid, could have happened during shipping or at the factory, hard to say. Followed the return and replace procedure, easy peasy. Second one showed up 3 days later in perfect shape. Rinsed it out and started making ice. Works well, it's quiet, matches my stainless appliances, my wife is happy - so I'm happy too. Even got a follow up call from the distributor, nice people.