Product review (5 stars): Great customer service
I am giving this 5 stars for the fantastic customer service I received from Golden Vantage.  First of all, the range hood arrived and after checking it over we discovered that the chimney had a couple of minor dents in it.  I really didn't want to put up a damaged item in our new kitchen but I also didn't want to have to ship the entire thing back to Amazon for replacement.  So, I contacted Golden Vantage and spoke with a person named Alex.  Alex instructed me to remove the plastic coating on the hood chimney and take two photos of the damaged area and email it to them.  I did and he emailed me back that a new chimney was on it's way.  We received the new chimney two days later.  As to the range hood itself, it was a bit difficult to install basically because our ceiling is so low. It took a couple of days actually but it works great and looks beautiful.  The fan may be a little loud but my husband went on the roof to check it out and it will definitely suck any smoke out of the kitchen.  It works fantastic and looks really nice.