Product review (1 stars): Poor customer service!
I have an FSW-36, and need some trim pieces that are broken. I contacted Orien by e-mail and requested parts, or anyone that could get me parts and/or service. They replied right away with the following: We do not have parts for that unit - sorry. My reply to that e-mail with further questions went unanswered. In my normal dealings with a manufacturer, they would say I'm sorry, (ok, they got one right) we don't have any parts on hand, but here's someone that can help. I guess that doesn't apply at Orien.