Product review (1 stars): Not happy shopping experience
I hired two contractors to installed the range hood in two weekend. After the first guy installed, I thought my house wouldn't have the cooking smell any more. But I was wrong, there's no any difference from before when I just had a microwave style range hood. So I thought the first guy didn't install correctly, and then I hired the second one. He took the hood off and tried to install it by following the instruction on the menu. But, we searched from page one to the end, there's no instruction in installing a rear venting range hood even though the product is designed that capability. And there's no any accessory come with it. Finally the second guy installed with his own way. Now the range hood is working with a bad performance. The cooking smell still strongly exists. If you did research on Zephyr's web site and watch the image or video, please don't believe you'll have the same thing. You may pay $300 less to buy a better range hood. Good luck!

The vendor is so difficult to contact with. You couldn't find their information anywhere. I have to go to "Ask Owner" on the product page to ask about the shipping information. This shopping experience is like a mystery. Once I put order to Amazon, I couldn't know anything about it. I kept asking tracking information, but I couldn't be able to get it until waited for many days a truck stopped in front of my house and delivered the stuff. The vendor sent me email, but the email address is an encrypted Amazon email address. Be careful!