Product review (1 stars): Purchased 4 genuine Whirlpool parts and the rack is functioning like when it was new
I ordered 4 to replace the ones that had worn out in my dishwasher. I installed them several times - thinking I was doing something wrong but every time I put them in, treating the rack gingerly, one side of the whole front would fall. The roller part always kept coming away from the bracket. Someone suggested they were defective but I couldn't believe they were ALL defective. Finally had my appliance repairman come out. He confirmed the parts were the problem. Purchased 4 genuine Whirlpool parts and the rack is functioning like when it was new.