Product review (1 stars): EnVive Home omitted to say in its description that this model of SMEG needs to be manually defrosted...
I purchased this refrigerator because i love the look and  was looking for a 24" wide and less than 65" H. I thought it would fit well with my small NYC apartment. I received it on 9/1/15 from enVive Home and I am disappointed to say that the description that enVive Home has on their website does not say that the fridge has to be deforested manually. After twenty minutes the back of the fridge was frosted and the freezer I still cannot open. The door is very tight, I have to hold the fridge with one hand and open it with the other hand and pull the door open - yes it is that difficult to open. The shelves on the door are all cheap looking plastic, not like the images I saw on line. The problem is that enVive have decided to allow me to return the fridge but they want me to pay $150 for return and 20% for restocking fees. Given that they are misleading customers by not letting them know that the fridge needs to be manually defrosted I should get a full refund. I contacted SMEG USA and they were very helpful, they representative I spoke with wonders why customers are not told that the fridge needs to manually defrosted. He said I would have to put a bowl with hot water in the freezer to defrost it. He also said that I should tell EnVive Home that the fridge's description was not accurate on their website and that I just want to return it because ENVive kept telling me that they have to contact SMEG and they decide on a return. I told them that I purchase the fridge from them and not SMEG and that I want to return it. I contacted Amazon for further help and they currently filed a claim on my behalf. Amazon is very helpful and I am hoping that the fees would be waived. for a $2000 fridge the service should be superior from EnVive but I am very disappointed in both EnVive Home  and the operation of the fridge. I would advice anyone who wishes to purchase this item to please check with  the manufacturer SMEG for specific details because  the appliance companies WILL NOT tell you the important descriptions and functions. I will continue to shop amazon because of their superb service, but I WILL NEVER order anything from EnVive. Home. The fridge is currently in my apartment awaiting a decision for return.