Product review (1 stars): QUIET DISHWASHER THAT DOESN'T WORK AND WHIRLPOOL DOESN'T CARE
Executive Summary - brand new washer has been in our house 20 days, has been repaired once and still doesn't work properly. Whirlpool won't replace or refund, only repair, apparently endlessly.

Now the details: We bought this dishwasher from a local small dealer on Nov 29. It washed dishes cleanly on its first use, but never again. The dealer - Duvall TV and Appliances in Wheeling, WV - will do nothing, saying that it it is now between us and Whirlpool. We called Whirlpool immediately and Whirlpool said they would send a technician to repair; he came and said it needed a new motor and water pump (why? it ran and water was splashed everywhere) and he had to order them. He came this week, replaced the parts and said it worked. But he was here for only 30 minutes - he saw that it rotated the spinner and distributed water, so he reported that it was fixed. We did a load of dishes, which takes 3 hrs, and they were just as unclean as before - not water spots but dirty plates and dark tea stains inside the cups. Called Whirlpool again - I said it has been in our house for 20 days and still doesn't work. They said the warranty is only to repair not to replace. I said, "What about lemons that don't work from the get go?" Response, "Read the warranty." They will send a repair person again, in another week or so, to diagnose and repair if needed. I said to Whirlpool that the repair guy who came said he could do nothing more; would someone different come? Whirlpool says whoever is their district contractor will come - probably the same guy. THIS IS OUTRAGEOUSLY BAD CUSTOMER SERVICE - THERE IS NO SOLUTION BUT AN ENDLESS STREAM OF SERVICE CALLS - WE MAY NEVER HAVE A DISHWASHER THAT WORKS, AND NEITHER DUVALL OR WHIRLPOOL SEEM TO CARE. WHY WILL A MAJOR CORPORATION NOT STAND BEHIND ITS PRODUCTS?