Product review (1 stars): Great washer, while it worked
We loved our washer, for the first two weeks, then something went horribly wrong and it started pouring soap and water from underneath - what a mess! Then we tried to arrange warranty service through LG and lucky for us they have exactly ONE service provider in our area; unlucky for us those people are simply deadbeats who work under several different names, are extremely evasive when asked any questions and (unknown to us previously) get consistently horrific reviews from other unfortunate customers. They stop answering their phone an hour before they are supposed to close and despite waiting 5 days and us having *TWO* conversations with them to confirm our scheduled appointment on the day prior to the appointment, they didn't show up! We did not purchase the item through Amazon, but it did however come from a very well known large orange box who despite numerous contacts and assurances they would assist, ultimately admitted they had no control over their service providers, then when we expressed our displeasure with that response, told us to bring the washer/dryer back, get a store credit, and buy replacements somewhere else. What a country!!! Beware of LG and it's cut rate repair vendors...