Product review (1 stars): Buyer Beware!
I won't repeat what's already been said elsewhere and by others about the poor and nearly nonexistent customer service this company provides. Nor about the fact that their filters don't actually filter out very much beyond chlorine odor. What I will say is that they sent me one of their new, "improved" filters (late) and it does not fit snugly into the housing, allowing water to rush around rather than going through the filter. In other words, it is not filtering the water at all, just pouring into the holding compartment of the carafe. As it is easier to pour water from the sink directly into a glass, I guess other than its reasonably good looks, the carafe no longer has any purpose whatsoever.