Product review (5 stars): Customer service ++++
Purchased the LintEater with add-on rods to ensure the proper maintenance of my dryer vent. First use worked as expected. Three months later on my second use, I experienced a jam, followed by my improper use of the LintEater. Broke one rod, twisted four others, and left the brush & one rod in the wall. LintEater support to the rescue. I purchased the retrieval tool, but was still unable to extract. The LintEater management guided me to successful resolve. Thank you.