Product review (2 stars): Customer Service Issues
After looking for a long time I decided to purchase all new viking appliances for my kitchen.  My range, the VISC5304 induction convection range, had a bad motor and made a loud noise when running, when I addressed this issue with the store I bought it from they directed me to the District Rep for VIking, it took 3 weeks to get someone out to look at the range, then they decided that it needed replaced.  Almost 1 year later my refrigerator VCFF136SS was making a loud noise when the compresser ran, also had issues with the under counter fridge leaking water.  It took 2 months to get someone to come out to look at the issues, they said that Viking makes them order parts ahead of the service call so they don't have to pay them for 2 service calls.  I am still waiting for parts to fix my crisper drawer, and am going on 3 months since the initial call.  I have contacted both the district rep and customer service at Viking.  They said that it normally takes 3-5 weeks to get parts.  I am more than frusterated with the help I receive,  also can't just order parts so I can fix things myself, which I did with previous brands of appliances.  In short, service sucks with VIking, they make up lots of excuses, there is only one business that can service warranty work for Viking in my area, they never answer the phone. I'm going on 3 months without problems being fixed!  That is outrageous in my opinion!  I have to constantly call to check on progress, otherwise I think they would never get back to me.