Product review (1 stars): Terrible Unit, Terrible Service
Have gone through the same experience as Harry M. I think the second unit I received was also used.  It was so damaged it wound up scratching my existing fridge. Amazon's response was disappointing at best.  They, by the reviews, have known about this problem, but continue to sell and not repackage.  I blame Amazon for this problem.  That said, the Product looks great if it wasn't destroyed when it arrives.