Product review (2 stars): Poor warranty assistance by WHIRLPOOL
This stove was delivered on 12-5-11.  The next day we had our HVAC service company come to hook up the gas line.  Once it was hooked up, it did not work!  Whirlpool sent out a service technician who determined that the control panel was bad.  I was told by the service technician to make sure and wash out the ovens before use to remove the oil left from manufacturing.  In the lower oven I found 2 screws and a scratch through the lining.

The service technician who replaced the control board had told me to run the self clean feature because the lower oven coating may bubble with the scratch in the finish. After I ran the self clean feature there were several bubbles in the finish. I called Whirlpool on 12-15-11 (10 days after delivery) to report the scratch and bubbles in the finish.  They sent a technician out again with a product that just polished the oven coating and did not repair the scratch or bubbles.  It was the technician's opinion that the product they sent to him would not repair the scratch.
Their warranty on this issue reads as follows under the items excluded from the warranty:  "Cosmetic damages, including SCRATCHES, dents, chips or other damage to the finish of your major appliance, UNLESS SUCH DAMAGE RESULTS FROM DEFECTS IN MATERIALS OR WORKMANSHIP AND IS REPORTED TO KITCHENAID WITHIN 30 DAYS FROM THE DATE OF PURCHASE."  I am sure the scratch was from the screws that were left loose in the oven during the manufacturing process.

Whirlpool told me they would extend the warranty by 6 months.  I told Carol Housely (Whirlpool rep)that I would not buy a new car with a scratch, so why would I want to pay almost $2000 for a new stove with a scratch in the oven's lining.  She refused to replace the stove even though the scratch was reported within the first 30 days.

I feel that WHIRLPOOL does not stand behind their warranty!