Product review (1 stars): BUY SOMETHING ELSE...HORRIBLE MACHINE/SERVICE
WE BOUGHT THIS MACHINE IN FEBRUARY.  IT BROKE AFTER 3 WEEKS....HEATING ELEMENT/DOOR WON'T LOCK/LEAKING.  PLACED A SERVICE CALL ONLY TO FIND OUT THAT THERE WAS NO ONE IN OUR AREA WHO SERVICES THIS MACHINE.  TOLD TO WAIT 14 DAYS FOR THEM TO TRY TO FIND SOMEONE LOCAL AND SIGN THEM UP, THEN SEND THEM OUT.  UNACCEPTABLE.  THEY HAVE OUR $940 BUT WE DON'T HAVE A WORKING PRODUCT.  EVERYONE AT THIS COMPANY, MANAGERS INCLUDED, WANT TO BLAME SOMEONE ELSE AND WON'T EVEN GET BACK TO US VIA E-MAIL OR PHONE.  MY FINAL STEP WILL BE TO WRITE TO THE CEO....RICK LUNDBOM.  BUT, I DOUBT THAT WILL DO ANY GOOD EITHER SINCE I BELIEVE BAD MANAGEMENT AND CUSTOMER SERVICE START AT THE TOP...AND HE IS THE TOP.  WE ARE TRYING TO GET THEM TO PICK UP THE MACHINE AND PAY THE COST OF SHIPPING AND NO RESTOCKING FEE....BUT, I HAVE LITTLE FAITH THAT THIS WILL HAPPEN.

WHATEVER YOU DO, DO NOT BUY THIS MACHINE.  YOU WILL REGRET IT!!

OH, ONE FINAL TIDBIT.....THEY ARE RANKED 239 IN TOP 500 ON LINE COMPANIES.  IN 2011, THEY RACKED IN $59 MILLION IN SALES.  HOW MUCH OF THAT IS ATTRIBUTED TO THE 15% THEY KEEP OF OUR MONEY IF WE RETURN A PRODUCT THAT WAS "FREE SHIPPING".  BECAUSE, THAT IS WHAT THEY DO.  YOU PAY FOR THE SHIPPING OF THE BAD PRODUCT BACK TO THEM, THEN THEY TURN AROUND AND KEEP AN ADDITIONAL 15%.  NICE....HOW DO I GET A PIECE OF THAT SCAM.