Product review (1 stars): horrible service, I'll second that
like another review says, Samsung service is horrid. We have this washer, and the problems have got to the point that its unusable.  Problems started about a month after our purchase.  we have been fed every lie by samsung you can think of. We are still waiting on a part, that Samsung themselves said they would over see, that was to ship in 1 day.  its day 8 now.