Product review (4 stars): Did the trick
After months of getting a "UL" code on my (*^&*(&*(#$$ Whirlpool washer, I decided to literally take matters into my own hands and try to replace the suspension rods myself.  Armed with a 2 1/2 minute repair video on YouTube, my family and I attempted to replicate the instructions.  2 hours and many bruises, scratches, and curses later, the rods were installed and seem to be doing the trick.  If you are NOT a handy person, you will be up against the same challenges as I was.  So while the rods are fine, make sure that you think know what you are doing before ordering them.