Product review (5 stars): Great customer service
I bought this item online (not from Amazon), and when I received it I could see that the packaging was a bit roughed up.  It seemed that it might have been dropped on the front upper left corner, as it was subtly dented there and it difficult to open the door.  Well, I decided to give it a whirl anyway, and after a few minutes, warm water started pouring out of the front panel!  Oh noo!

Well, that was the bad news, but here's the good news: The customer service rep at EdgeStar I spoke to was amazing! The rep was very quick, easy to talk to, and immediately determined that the water pump must have been damaged during shipment (no hold time either).  In minutes I had a code to give to the company I purchased the unit from, so I called them up, gave them the code (no hold time either), and they instructed me to pack the unit back up and put it on the porch for UPS.  The next day, UPS came to pick it up.  Amazing!

So, I'm pretty impressed with their service!  I've lived overseas and was amazed that in many countries, this would be considered the absolute minimum in customer service.  But as an American company, EdgeStar has completely exceeded my expectations, making me dream of a better tomorrow where things actually work, and if they don't someone takes responsibility and fixes it! Kudos EdgeStar!