Product review (5 stars): Ours works great
I ordered this unit, but wasn't able to connect it until our entertainment room remodel was complete. It was late finishing, so the return period had long passed when we finally got it hooked up. After all of the negative reviews, I was very nervous. Luckily, this unit has been nothing but phenomenal. It is not our primary ice source, so it produced ice much faster than we need. It's great to have a full bucket available to fill a cooler at a moment's notice. The size of the cubes are not too big and not too small.

We did take everyone's advice and install a brass fitting instead of the plastic one.

All in all, we are very pleased with this unit.