Product review (1 stars): That's really all the good I have to say about it
I've had this fridge for 3 years now.  It's huge, which was a bonus to me.  The middle drawer is convenient since the temp is flexible.  That's really all the good I have to say about it.  First off the water dispenser is incredibly slow.  It takes probably 45 seconds to fill an average glass.  The bins in the door are made of cheap plastic and they crack if you have weighty objects like gallons of milk in them.  The big thing though is that the ice machine stopped working about a month after the warranty went.  I'm now 8.  Yes, 8!! service calls into it and it still isn't fixed.  The two (yep... 2!) service companies that Samsung has made me use have both declared that it can not be fixed.  Samsung tech support admits there's a design flaw that causes the ice machine to fail.  Since it's out of warranty though, they will not replace it.  3 year old 3K+ machine.... broken beyond repair.

Dealing with Samsung customer service has been absolutely purgatorial.  It takes several minutes to even get put on hold in the correct line.  Low level reps aren't actually able to do anything for you, and have to elevate you to the "executive" customer service department, and that department is nearly impossible to actually get on the phone.  The company (NISI) that they contract with in my area is absolutely horrible with 1 star ratings everywhere, long wait times, refusal to return calls, etc.