Product review (1 stars): Shoddy Design, Lousy service
This is an astonishingly bad package. It's nearly impossible to pack in the promised "four standard place settings" or for it to "accept plates up to 11" in diameter": even the photo they include for how to do this in the user booklet is laughable, and it turns out that they only even *pretend* that it will be able to take in 1 large plate; moreover, the basket for cutlery regularly falls through the base of the rack, there are gaps elsewhere designed to fit in dishes in strictly predefined fashion that instead lead to items falling through the gaps if you aren't using the same size or distributions of dishes, various dish kinds don't fit efficiently, etc.

To add insult to injury, the water-removal pump began to wear down toward the end of the first month after receipt, and I began getting intermittent bouts of being left with an inch of graywater in the bottom of the unit after running the cycle. These became progressively more the norm, until I was manually bailing out the dishwasher at the end of every wash cycle.

I phoned the company in hopes of having this resolved; as it turns out, their warranty is, um, a little restrictive: after the first 30 days, my options were that either (a) they would ship me a new pump, and I could  pay someone install it, or (b) I could ship them, at my expense, the whole unit, and then pay THEM to install the pump!

In short: the machine is badly designed, even when it works; from  my experience and a couple of other reviews here and elsewhere on the web, it does not appear to be terribly robust in its design; and the company totally does not back up their crummy products.