Product review (1 stars): Poorly Designed Dishwasher and Very Poor Customer Service from KitchenAid
I bought this appliance in April of 2011.  Barely a month went by before I had to have it repaired under warranty for a faulty door latch (machine would not start without door being fully closed).  Repair person seemingly fixed it.  In Dec. 2011, the same problem recurred.  Still under warranty, the repair person came and replaced the control board and again the latch.  I was advised to purchase an extended warranty which I did.  More recently in January 2014, the upper rack had a "broken wheel on the adjustable rack".  I called KitchenAid who said "No, this isn't covered on your extended warranty".  So they ordered the part and said it was up to me to install it.  So the part came from a third party supplier, Marcone.  It arrived without any instruction what-so-ever for installation.  My husband and I tried to install it but out of frustration, we called for home service and paid $89.95 to have the part installed.  I emailed and wrote a letter to KitchenAid asking that they reimburse me for this service since I had no way to know how to install the part (even after looking online and U-tube videos).  They have totally ignored me only saying it wasn't covered under warranty; I don't think the person reading my email understood my request, which I pointed out to them.  This KitchenAid dishwasher is poorly designer appliance and the company has very bad customer service!
Jan Fisher