Product review (1 stars): Terrible customer experience after product breaks in 6 months
I ordered the AKDY 21 Bottle Wine Cooler in September 2017. About a month ago, the bottom portion stopped cooling. The process to have this fixed given the product was under warranty has been a terrible customer service experience.
I filed a request on the AKDY website and received no response for a week. Following this, I called their customer service number multiple times only to be redirected to their voicemail after about 5 minutes of being on hold. There was no response to any of the numerous voicemails left.
Finally, I connected with a person who let me know they would follow up with the warehouse to replace the cooler and be in touch in 1-2 business days. After almost a week went by with no response, I called back and spoke with Emma. She told me my warranty was actually only for parts (which the first woman failed to mention) and the parts were not in stock. There was no ETA for arrival and no other options. There was no manager available to speak with and when I asked for a direct number so I could call back and avoid the constant hold, she simply provided the standard number. She also did not answer her phone despite providing her direct extension.

This has been a terrible customer service experience and I will not be purchasing a future AKDY product.