Product review (1 stars): BUYER BEWARE
BUYER BEWARE:  We purchased this island hood 3 years ago from the manufacturer on Amazon. It was marked 'new'. We should have known that the price was too good to be true. It arrived with cosmetic damage (specifically, there was a large dent on one side). By the time this was realized, our contractor had already spent time assembling it, so either I was going to send it back for another (and wait additional time and pay for the contractor to come out again) or put up with the dent. We chose the latter. And Amazon actually issued us a partial refund.

Fast forward 3 years and the vent stopped working. At first, it seemed to have a mind of its own. If I selected the 3rd speed (highest), it might randomly go down to the 2nd or 1st before stopping altogether. After some months of this not knowing when it might decide to turn off, it would not work at all at any speed. And the lights also ceased working. The manual that the hood came with was good for nothing- almost comically so. Does not contain a shred of real troubleshooting. Doesn't even seem to contain much information about this product at all aside from a single picture.

So I did what anyone would do: I contacted AKDY, the supplier/manufacturer. They asked for my Amazon order # as well as the model # which I supplied them with promptly. Then, much to my surprise, they sent out a new circuit board and control panel free of charge. But unfortunately, they had their own problems. The control panel was not the same one in our hood (in fact, it appeared much cheaper with actual mechanical buttons that appear like they belong on a child's toy) and the connector was in fact not the correct fit. See my photo of the control panel that was sent and compare it to the sleek digital display control panel which belongs to our vent.

I contacted AKDY's product support via email three times more and never received an answer. Then I placed 2 calls to their California area code that I found on my prior email correspondence, but was not able to reach anyone.

If anyone is considering this unit, STAY AWAY. Yes, it looks like a $2000 hood vent. But sadly, it's not. Now we're stuck having to purchase a brand new vent from a reputable manufacturer and pay once again to have it installed. Terribly disappointed.