Product review (4 stars): One of many suffering Kitchen Aid dishwasher owners
Just like lots of others who's posts you've read here, I am the unfortunate owner of a 2+ year old Kitchen Aid dishwasher.  It has had four service issues in this time.  The first two failures occurred during warranty.  The third the company fixed when my wife complained (broken upper rack adjuster).  This time when she called for the same problem they declined to repair it for free.  I think they've decided that their reputation is garbage now with everyone who owns this family of dishwashers so they're not spending any more $'s on taking care of those customers.

Anyway, I orders three of these rack adjusters, two shipped right away and as it turns out that was good since when I pulled the rack out of my unit both sides were broken.  The left side had completely failed and the roller had fallen off the adjuster.  The right side had partially failed and it would have only been a matter of time until I would have had to replace it as well.

Good thing these are easy to fix and it only cost me $15 per adjuster.  I'd love to get rid of the dishwasher entirely but I can't afford to spend $600+.  I guess I'll just have to plan $30 per year in repair costs until something more significant breaks.