Product review (4 stars): So far, so good
I have never written a bad review before and always check reviews before buying. We used this machine 2 times. We took it out to use again and it did not produce ice at all. It kept telling us to fill water, which was filled as directed. I tried to email the company as another reviewer posted, but haven't received a reply. The phone number in the instruction booklet is in the UK. I bought this as a Christmas present for my husband and couldn't be more disappointed.
Since I last wrote this review, the company contacted me and sent a new machine. So far, it is working as it should. The prior machine, when it was working, did not produce ice very quickly at all. This new one is keeping up much faster. Hoping for the best. Thank you for sending a replacement.