Product review (1 stars): After I explained my situation and how I came to my diagnosis they agreed to order the control board and do the service call because they were pretty sure it would only be one trip
It is August 1st of 2017, we purchased this dishwasher a tad bit over a year ago on May 4th and it had to be shipped to our house, so it was installed around the beginning of June 2016. I just spent 39 minutes on the phone with Electrolux and they informed me that I had two choices 1) I could spent $100 on the new control board, which I'm about 99% sure is the problem, or 2) I can purchase an extended warranty that they will back date so this repair will be covered, at a cost of $175 for three years. Only after bitching about the fact that the unit is barely a year old and we had a builder grade dishwasher that lasted for seven years, and still worked when I replaced it, did they offer the two year extended warranty at a cost of $115. I purchased the warranty just in case my diagnosis of the control board was incorrect and as soon as I got off the phone with Electrolux I called the service provider that they referred me to, Judd and Black. Judd and Black promptly told me that they do not provide service under the factory extended warranty program. After I explained my situation and how I came to my diagnosis they agreed to order the control board and do the service call because they were pretty sure it would only be one trip. All in all we like the dishwasher because it's quiet and cleans the dishes well. The fact that the unit failed after a year of regular household use is just astonishing to me, if I installed equipment like this in a customer's house I wouldn't have any customers.