Product review (3 stars): item that doesn't work
The item was not in working order when received.  thinking (hoping) it was the battery we therefore purchased a new battery but again the item did not work.

the company has been notified and instructions were given to how best return the item.  we will try one more time.

one thing about the item itself, there is a need for a very tiny screwdriver to remove the back to get to the battery.  stripping the screws was a concern.  did not happen but close.  getting to the battery also felt cumbersome.  the inside appears very fragile.  not sure why it never worked.