Product review (2 stars): Read before buying
I'm sure the other reviewers received a working product. I did too, for the first few days. However, I had to have a service guy come out within the first week the fridge was delivered because the CustomChill door temperature selector buttons stopped working and the freezer drawer light doesn't work. The issue appears to be with the electronics or wiring. The technician has been out 3 times, and the problem still isn't fixed. To note, it's been a month and a half since the first visit. He has to contact LG directly while here because they haven't released the specs to technicians. After 2 part swaps, the issue remains. He said I should be getting a call from LG soon. I hope it's to replace the fridge.
We bought the fridge to replace a 14 year old 26cu ft KitchenAid side-by-side because we wanted something more energy efficient. I was hesitant because the new models (from any manufacturer) have a lot of plastic pieces and metal-on-plastic pieces. This means those parts will wear out quicker and you (the consumer) will have to pay to fix them or buy a new fridge. Since it was on all similar models, we decided to go with LG because of overall reviews. The compressor probably will last since it's mechanical and LG puts a long warranty on it. We were a little disappointed with all the plastic because of the high price.
The door-in-door is nice, but you have to really push on it to get it to stay closed instead of just swinging it closed. As annoying as it is, keep the door alarm activated. This has saved us from leaving the door-in-door open because it didn't close. Plan on two hand use for the ice and water dispensers. The water dispenser symbol will inevitably get scratched off soon because it's only painted on instead of etched in. The paint on ours already has some chips on it - again, cost savings for LG. The ice machine is small, and cubes have a tendency to build up in front of the sensor. This causes the machine to stop making ice because it senses the bucket is full, but it is not. This happens 2-3 times a week and always on the side closest to the door hinges. I recommend checking it often and knocking the ice down. The ice machine makes the left door stick out farther, so be sure to have plenty of room to open it fully. Otherwise, you can't reach in to grab items in the back of the fridge. Inside the fridge, there's plenty of room, and the space is configurable. The shelves are sturdy and can handle heavy items without flexing. The fridge compartment is also deep. My wife is 5'3" and can't reach to the back of the top shelves.
I can't comment on the CustomChill drawer because we can't change the temperature, and we have no idea what the temperature is because the lights don't work. The sliding dividers are a nice option though to keep meats and other products separated.
The freezer has 2 other drawers in there. However, this results in only a 10-inch clearance in the main compartment. I can't stand bottles up because of this. We spend a lot more time digging around for things too because the main compartment is deep and extend underneath the other drawers. Also, there is nothing filtering out the moisture in the air. Everything has ice crystals on the outside.
The enormous size of the fridge presented problems when the delivery guys were trying to get it into my house. They had to pull out the drawers and take off the front door handles. Then, they had to open the doors and pivot the fridge through 34" wide doorway openings. Something to remember if you ever plan on getting it OUT of your house.
Overall, we still have mix feelings about the fridge since we haven't noticed any decrease in this month's electric bill. The broken CustomChill drawer also colors our opinion of the fridge. Couple that with the liberal use of plastic-on-plastic and plastic-on-metal parts, and it's only a matter of time before new parts are needed (or a new fridge). The cost of the fridge is too much for this fact. However, I do want to reiterate again, that all the other fridges from other manufacturers did the exact same thing. Hopefully, this review provides some insight for those searching for a new fridge. If you want this one, then buy it on sale.