Product review (2 stars): I give up.
The first ice maker I purchased lasted about a year before simply dying.  I figured it was a fluke, that I got a bad apple. So--I purchased another. (I HATE drinking water that is not ice cold.)
This is a unit I bought for work. I turn it off over weekends.  On Monday, two weeks ago, I went to turn the unit  on - and I noticed mold in the water reservoir. I unplugged it - and cleaned and sanitized it. I filled it with fresh water (I have been using distilled, because I think I may have caused the first unit to malfunction by using tap water). The new unit began producing black spots - which seemed to be greasy.
The entire interior, including the icemaking spikes, the basket the reservoir - are coated with a black, oily goo. It is irretrievable.
So is my trust in this company.
Think carefully before wasting your money.
:(