Product review (2 stars): Friendly but ineffective customer service for a product with too frequent problems.
I bought this appliance based on the reviews. The knobs have broken twice now, and the blue light under one knob does not turn off. Even worse is dealing with GE customer service and getting someone to come out and do repairs when it is under warranty. The first time a know broke the repair occurred, but only after about 6 to 10 phone calls. I just spend another 40 minutes today on one call (the second today) for the second knob repair. Customer service is polite but the work does not get done. Massive confusion about whether they will send me the part, or whether they have done so. Really a mess. I would not purchase a GE appliance again, but others may have had better experiences than I. There are too many choices out there for a customer to deal with such a cumbersome customer service department.