Product review (1 stars): BUYER BEWARE BROKEN MERCHANDISE
BUYER BEWARE!

I purchased this product. It arrived BROKEN -- it runs but produces NO HEAT!!  (as well as the Sonya washer, which ALSO ARRIVED BROKEN). Can you believe that the seller requested me to remove the back cover and take a picture of "the problem"?  How on earth can you take a picture of the absense of heat?  Yes, I took the pictures and sent them to the seller, but of course nothing came of their trying to trouble-shoot the absense of hot air by looking at a photograph of it. (???)

I have phoned the toll-free number asking for contact information of Sonya-authorized repair persons in my area.  I received the sweet and sincere-sounding outgoing message requesting the caller to leave a message and someone will return the call.  No ... no one EVER returned my multiple calls.

"Sonya" and I have exchanged MANY emails through Amazon, and the seller simply apologizes profusely but does not address the problem of the broken products ... except to say "return them."

I kept the shipping in case I would need it, so I was prepared to return both products, BUT each crate requires professional (plastic?) strapping to hold the top of the box to the bottom (more like a platform) of the box.

I have no way to STRAP the shipping cartons together, and I have no way to transport the machines and shipping crates to a professional shipper.  Sadly, the expense to professionally strap the cartons falls to ME and is not covered by "Sonya."  Additionally, I based on my experience I do not trust this seller any farther than I can throw it -- How do I know they will ACTUALLY refund my $750?

Also, I have found ZERO "authorized" repair persons ... in the entire United States. The authorized repair persons ARE IN CANADA AND ASIA, not in the U.S.

BOTTOM LINE: "Sonya" has taken $750 of my money, provided me with two broken machines, will not return my phone calls, has no authorized repair persons so I can maintain their warranty (rendering the warranty USELESS if you live in the USA), and I am unable to ship the machines BACK to "Sonya" because to do so I would have to HIRE a trucker to transport the machines/cartons to a professional shipper PLUS PAY for each carton to be STRAPPED together (the top strapped to the bottom "platform").

RETURN SHIPPING EXPENSE NOTE:

The seller CLAIMS that it will pay for the "postage" expense to return faulty merchandise, but what they DO NOT TELL YOU is that the BUYER PAYS for transporting and re-packaging (strapping) the faulty merchandise ... which is VERY espensive.

The Amazon problem-solvers "can only say that the seller is willing to refund your expense if you will kindly return the merchandise."

I contacted my attorney about being RIPPED-OFF by an international company. His response? Legal attempts to recover my financial loss will cost me MUCH MORE than what I paid for the merchandise.

MY ADVICE BASED ON MY EXPERIENCE IS THIS:

 - DO NOT PURCHASE FROM THIS SELLER.
 - THERE ARE NO SONYA-AUTHORIZED SERVICE REPS IN THE USA SO IF YOU CAN FIND SOMEONE (UNAUTHORIZED IN THE US) TO REPAIR THE PRODUCT, THE WARRANTY IS INVALIDATED.
 - IF YOU GET BROKEN MACHINES, YOU MUST PAY TRANSPORT AND PROFESSIONAL STRAPPING IN ORDER TO SEND THE MACHINES BACK.
 - SONYA's EMAILS DO NOT ADDRESS MY QUESTIONS OR PROBLEMS; THEY DO GUSH WITH SO-SORRYs AND RECOMMENDATIONS BUT THAT'S IT.
 - The seller is not in the United States and is not a U.S. company, so taking INTERNATIONAL legal action to recover your purchase price and shipping is likely to cost several times what you have already lost, AND your chances of successful INTERNATIONAL recovery of your funds is practically ZERO.

GOOD LUCK TO HAPPY BUYERS:

I have read the positive reviews of these products, and made my purchase based upon them.

Apparently, there are buyers who have received merchandise in working order, and good for them ... but ... when the machine breaks, I wish them luck in finding an appliance repair person who is either "Sonya authorized" or even not "authorized" but willing to attempt repair.

I have contacted several major appliance repair service companies in my area and each refused to attempt repair because the internal workings of the machines (Sonya washer and Sonya dryer) are not standard in the U.S. and for that reason the repair service reps have no experience or knowledge of "where to even begin."

So, I repeat ... BUYER BEWARE!