Product review (5 stars): troubleshooting/installation info
Did not buy from this source however want to provide everyone with the info to fix whirlpool affinity type machines. This will trigger a code E23. Unplug the washer. If you have the affinity one piece front, you need to remove the top, control pad area, seal and front. Search YouTube for instruction video. If you have a two piece front, you only need to remove the bottom front plate, via 3 screws at base. First, check the floating plastic screen, by removing the black drain line w/a pair of pliers. Use pliers not channellocks, they will grab the green clamp better and close it more making the re-assemble easier. The screen can be wiggled out. If not full of coins etc... completely blocking flow through it, your problem is likely the pump motor. Remove the pump, 2 screws, power plug and outlet hose. Take an Ohm meter. My dead motor was a complete 1.0, the new motor was a complete .000, if you turn the new motor while Ohm meter attached it will fluctuate to give a small/moderate resistance intermediately. After putting it back together, make sure you put the plastic coin catcher in the black drain hose, plug it in and you should be ready to wash clothes again. Be prepared for water to pour out, when you first take both drain hoses off.