Product review (1 stars): A lemon so far
This washer was DOA (dead on arrival). Bought it with the intent of shipping it out of the US so I did a lot of research and read countless reviews but when I hooked up the washer, all I got on the LCD screen welcome, a beeping sound and occasional flashing of E91 (error code 91). This meant that there could be problem with the control board, or user interface, or both. Apparently this washer was tested before it was shipped to me and I made sure it remained in the original packaging and made sure it waas well protected during shipping to the final destination.
consumer reports and numerous customers rated this washer highly so I never envisioned going through the hassle of getting new parts even before doing asingle load of laundry. Because the washer is located outside the US, I have to cough up almost $300 to buy two parts that may help the washer to function. I was hoping Electrolux would have offered to give the parts to me free of charge since I bought the washer in January this year. This washer may be awesome to look at but my experience has been terrible. I will definitely update if the new parts make a difference.
So I finally got the parts and the machine won't work. I got three different service men but they all told me the same thing. The parts I ordered were the wrong parts. I bought these parts based on recommendations of electrolux employees.
fast forward the story, I call them again to let them know that I need to return the parts they sent me in exchange for the right part. That's when the real HORROR began. A customer service rep raised her voice at me for no reason. I then asked to speak with a supervisor and she told me the supervisor was on break. I called a few minutes later and the experience was no better as I was transferred to a number which rang several minutes before saying they were closed for the day and that I should call back within the hours of 8am to 8pm on the next business day. I had called on a business day and the time I called was 5:30pm.
my wife called them two weeks later and the story was no different;  rude customer service reps and uncaring supervisors. .
IF YOU ARE CONSIDERING BUYING THIS WASHING MACHINE, PLEASE DON'T.  BUY A BRAND LIKE GE, LG, MAYTAG,  OR SOME OTHER BRAND BUT DEFINITELY NOT ELECTROLUX. BECAUSE IF YOU ARE UNLUCKY TO GET A LEMON LIKE I GOT, YOU'LL HAVE TO KISS ONE THOUSAND DOLLARS GOODBYE.
Am I bitter? You bet, how can I spend over a thousand dollars to buy a washing machine that has turned into a white elephant without doing a single load of laundry?