Product review (5 stars): GREAT customer service!!!
I first bought this ice maker back in April (6 months ago) and it worked perfectly when first installed. About a month ago, the ice maker stopped making ice on it's own. It would only make ice when I manually started a cycle. I contacted the seller since it has a one year warrantee and they were very helpful by sending me videos and information to make sure there was actually an issue with the ice maker itself vs my freezer or water line. I followed their instructions, but couldn't find anything wrong besides the fact that the ice maker just wasn't making ice. They quickly sent me a replacement free of charge (not even shipping costs) and it got to me within a few days. The new one has been working perfectly so far.

A+ for customer service!