Product review (1 stars): $250 piece of trash with no help from the seller, OneBigOutlet
We were very dissatisfied with this product as it only worked for 4 months. The machine reads, "Add water" when the water reservoir and bottle on top are full of water, and it does not make ice. We took it to a local appliance repair shop, who suggested we inquire with the manufacturer and the ice maker should be under warranty. We came to find out there is no way to contact Della (manufacturer) and all phone calls and emails are routed back to the U.S. distributor for Della, OneBigOutlet, which is where we purchased this product on Amazon. OneBigOutlet has been no help at all, offering no options or troubleshooting advice explaining that they could only warranty the product for the first 90 days. Our local appliance repair shop said they have never heard of an appliance manufacturer who doesn't warranty their product for at least one year. The repair shop was also not able to obtain parts for the ice maker so we now have a $250 pile of trash!