Product review (1 stars): PRODUCT IS JUNK AND LG WON'T HELP
PURCHASED THIS UNIT IN DECEMBER 2012. THE FIRST TIME I USED THIS WASHER IT WAS CLEAR FROM WATCHING THROUGH THE CLEAR LID THAT THERE WAS NOT ENOUGH WATER IN THE TUB TO ALLOW THE CLOTHES TO TURN OVER. i HAVE WATCHED THE ENTIRE WASH CYCLE OF THIS MACHINE MANY TIMES AND IT IS 95% CONSISTENTLY INSUFFICIENT WATER TO CLEAN PROPERLY. SOMETIMES THE SAME DRIP OF MUSTARD WILL BE THERE AFTER THE CYCLE COMPLETES. iT IS THE SAME WITH ALL OF THE OTHER HEAVILY SOILED ITEMS. i HAVE TRIED TO CLEAN ON OTHER CYCLE SETTINGS WITH SIMILAR RESULTS. TODAY I HAD MY THIRD VISIT FROM AN LG TECH. THE FIRST TIME THE INDEPENDENT TECHNICIAN, AFTER BEING ON THE PHONE WITH THE LG FACTORY TECHNICAL CENTER, COMPLETING ELECTRONIOC OVER-THE-PHONE DIAGNOSTICS, CONCLUDED THERE WAS A PROBLEM AND ORDERED A CIRCUIT BOARD THAT CONTROLED THE LOAD SENSOR WHICH CONTROLS THE AMOUNT OF WATER ENTERING THE TUB. TWO WEEKS LATER THE PART ARRIVED AND WAS INSTALLED. WHEN I STARTED USING THE MACHINE AGAIN, THE PROBLEM SEEMED TO BE BETTER. WITHIN SEVERAL MONTHS IT WAS BACK TO LOW WATER ISSUES. A SECOND CALL TO LG SERIVCE PRODUCED ANOTHER INDEPENDENT TECH WHO CONCLUDED, WITH THE HELP OF THE LG FACTORY, THAT THE SENSOR ON THE MOTOR/PUMP WAS DEFECTIVE. ONCE AGAIN A PART WAS ORDERED AND SOME WEEKS LATER THEY RETURNED TO INSTALL IT. SOME TIME PASSED AND THE MACHINE STOPPED CLEANING THE CLOTHES DUE TO LOW WATER. HOWEVER THIS LAST VISIT WAS DIFFERENT. THIS WAS NOT A LOCAL INDEPENDENT TECH LIKE THE OTHERS. THIS WAS AN 'OFFICIAL' LG TECH FROM OUT OF TOWN. HE DIDN'T CONDUCT ANY DIAGNOSTICS. HE WATCHED ALONG WITH ME THE SAME LOW WATER PROBLEM AS THE INDEPENDET TECHS AND HE SAW THE UNWASHED RESULTS OF MY LAST LOAD. HE HAD SEVERAL EXCUSES AS TO WHY THIS WAS HAPPENING, MOST OF WHICH HE BLAMED ON THE FEDERAL GOVERNMENT'S ENERGY SAVING REGULATIONS. HE CONCLUDED THAT THERE WAS "NOTHING THAT COULD BE DONE TO REMEDY THE PROBLEM" AND HE SUGGESTED USING THE "WATER PLUS" BUTTON WHICH IN MY CASE ADDS AN INSIGNIFICANT AMOUNT OF ADDITIONAL WATER TO THE TUB. WHEN I TOLD HIM THAT HIS 'SOLUTION' WAS NOT ACCEPTABLE AND THAT I INTENDED TO GET LG TO TAKE THE MACHINE BACK, HE SAID "LG WON'T TAKE THE MACHINE BACK".
I QUICKLY MADE A CALL TO LG FACTORY SERVICE CENTER AND SPOKE TO A SUPERVISOR BY THE NAME OF CALVIN WHO CONFIRMED WHAT THE TECH HAD OFFERED TO ME. ACCORDING TO LG, THERE IS NOTHING WROMNG WITH THE UNIT AND THEY WILL NOT TAKE IT BACK. I WILL BE DOING RESEARCH AS TO WHETHER OR NOT LEMON LAWS APPLY TO WASHING MACHINES.
MY ADVICE TO ANY POTENTIAL BUYERS OF LG PRODUCTS INCLUDING THIS ONE IS "BUYER BEWARE". THIS IS NOT AN HONORABLE COMPANY. DO NOT PURCHASE THIS PRODUCT OR ANY OF THE WATER SAVING TOP LOADING LG WASHERS THAT MAY USE THE SAME DEFECTIVE PARTS. BAD BAD BUSINESS.
PS:IF ANYTHING AS BENIGN AS A QUARTER FALLS OUT OF A PANTS POCKET, IT MAY MAKE SWISS CHEESE OUT OF A PERFECTLY GOOD (IN MY CASE NEW) PAIR OF BLUE JEANS (TWICE).