Product review (1 stars): Defective Ice Maker and Horrible Customer Service
If I could leave negative # of stars I would - as it is, the lowest is a 1star.  I purchased this refrigerator a little over a year ago.  The ice maker quit in May of this year (2018), I've been trying to get it fixed ever since.  I called Samsung and was told I am out of the service area.  The closest service area available is in a town 15 miles away!?!  So they will deliver here, but not service?  And what do they expect me to do, take the refrigerator to the next town for repair.  This is a MAJOR appliance.  I have received TERRIBLE service from each individual I have spoken with at Samsung, they are not concerned with customer satisfaction.  Finally, after several weeks, I was told to get the ice maker repaired and they would reimburse me.  I called back today, only to be told that the repair that cost me $282 will NOT be reimbursed!  I was told by the person who repaired my ice maker that this is a VERY common problem, he's seen a LOT of this very same problem with Samsung product.  I expect more from a product I paid $2,000 for a little over a year ago.  Get it together Samsung!!