Product review (1 stars): totally dissatisfied
I purchased a  Whirlpool "cabrio" washer on 3/27/07.  There was a digital signal that went off F 51.  I called the service and a tech came out, said it was the mother board, this part came the next day.  When he returned he said he needed another part and he would install it on Wed. 8/8.  I was very upset because this is a new machine and they don't know what is wrong.  I called and asked A and E to expidite it on Friday 8/3.  Today I learned that they sent it regular service and it may take 4 to 7 days.  I told them I am going on vacation for a week on Thurs 8/9 and ALL our clothes needed washing.  They suggested I go to the laundramat and get a reinbursement.  I have not been there to wash in 25 years and purchased a washer that was about $800 so I would not have to.

I went online and the complaints about this particular machine are the same.  It is a lemon and they policies are almost that you can not get another one, they will continue to fix it until the warranty has run its course.  I am upset with this service, and will not purchase another washer from Sears again.
We really should do a class action law suit as was done with the calypso whirlpool washer.
NOTE:  in Dec. 2008 the shocks went out on the machine.  I am under the AHS home warranty and thank God!  When the repair man replaced them he showed them to me and said that they were the cheapest made shocks he had ever seen.  He further said that they must have realized their mistake because the replacement part for the machine are sturdy and high quality.  DON'T BUY THIS MACHINE IF YOU WASH A LOT....OR IF YOU WASH AT ALL.