Product review (3 stars): Good product, consistently awful shipping.
The product itself is fine, works very well, and is exactly what I needed for my front-loading Whirlpool Duet washing machine (model# WFW9150WW01). That said, the packaging is downright awful. The first unit that I received came in a slightly oversized box with almost no padding at all. This caused the PVC housing to - at some point en route - shatter, rendering it completely useless (it arrived in multiple broken pieces). I completed the Amazon return process within minutes of receiving it (which was simple, and went very well), and received a replacement unit 2 days later. The second unit, while also very poorly shipped, arrived intact and works great.