Product review (1 stars): LETHARGIC CUSTOMER CARE
If you are in the market for the best washing machine that money can buy, the LG WM8000HWA draws more praise from both experts and consumers than any other available washing machine just pray you don't get a defective unit and have to deal with LG customer service or lack thereof.
Convinced of our decision after extensive online research, we ordered our LG WM8000HWA from Amazon.com in April 2015, and it arrived without blemishes 19 days later.  The washer started working flawlessly, but, within five regular loads of laundry, it started producing a loud rattling noise that consistently intensified throughout the spin cycle.  Although sleek and intuitive, Smart Diagnosis on the LG mobile app was unable to identify the problem.  The manipulations recommended in the owners manual troubleshooting chart were also ineffective.  Exactly 30 days after the washers arrival, we called LG customer service at 1-800-243-0000.  After exhausting the customary technical support protocols, the telephone representative referred us to an authorized LG technician, who came to our house on June 2nd.  The technician could not reproduce the noise while running the empty washer in test mode, but, after watching a cell phone video of our malfunctioning washer, confirmed that the noise was abnormal and decided to consult with the LG engineers in Huntsville, AL.  On June 9, the technician came back out to test the washers motor and verified that it was working appropriately.  However, that time he was able to reproduce the noise and determined that it was a faulty bearing, for which he scheduled another repair appointment and warned us that he would have to essentially rebuild our washing machine.  Following an off the record recommendation by the technician, who agreed that the problem with our new washing machine constituted a major defect, but was unwilling to put his contract with LG at risk by stating it in writing, we called LG the next day.  We spoke with Leroy Ritchie, a supervisor in the executive department, and suggested that the early onset of the problem and the extent of the necessary repair warranted the replacement of the washer with a new machine.  However, he adamantly asserted that, to abide by the warranty terms, LG was only compelled to send the technician and accomplish the repair.  Therefore, after having to reschedule due to replacement parts that arrived damaged from the factory, on June 25 the technician performed a 3-hour repair, replacing the rear outer tub with bearings, the rotor assembly, the stator, and the inner basket tub assembly, at a $781.40 cost to LG.  The original rattling noise is less apparent after the repair, but only because it is now obscured by a symphony of new noises and vibrations that reverberate throughout the entire house when running a laundry load.  Consequently, we immediately contacted the technician, who referred us back to LG.  Now, after several calls to LG, three visits from an authorized technician, and an unsuccessful repair priced at 75% of the washers value, we are waiting for another technician to assess a problem that started less than a month from acquiring the top washing device on the market From our meticulous online research, we certainly expected more from LG.

UPDATE (07/18/2015):  After submitting this review to Amazon.com and the BBB site (it was rejected from the LG site!), LG contacted us to replace our faulty washing machine with a new unit.