Product review (1 stars): BEWARE THIS HOOD
Dont buy this hood! About 8 months in, the hood started to mysteriously turn off and not turn back on until the next day or so. And now, it won't turn on at all. Customer service is a joke. They keep telling me that they are helpful without actually being so. It doesn't help to tell me they never have problems with their hoods when I am currently having a problem! All they can do is send me parts but I can't even tell which part is the problem. My handyman checked the power source at various points and the dang thing should be working -- but it's not. Which means we are now in a game of guessing/deduction. Oh, and they have no record of my purchase (I have the bank statement). Not fun and much stress. Meanwhile, I have an attractive but functionless appliance in my kitchen.