Product review (1 stars): Broken product.  Hours of run-around with LG customer service, who bent over backwards to avoid coming to fix their broken prod
I purchased this set and installed if a few days ago.  For some reason, the dryer is not heating up, so it is taking hours (and several runs) to dry the clothes.  There are a bunch of diagnostics that the web site suggests you run when you're experiencing this issue.  I have run all of them.  The result of all this diagnostic work?  The dryer thinks there is a blockage at the air vent and won't heat up because of this.  To be sure that this wasn't the case, I just disconnected the dryer hose from the back and let it pour air into my laundry room.  Even when it is not connected to anything, the diagnostics still tell the dryer that there is a blockage.

SO... I tried to get someone to come repair the dryer by submitting a request online.  Filled out all of the information (model #, serial #, description of problem, blah blah...)  Then couldn't hit the final 'submit' button.  I need to call customer service.

SO... I called customer service.  After over an HOUR on hold (Incidentally, I got to hear LG's horrendous hold music the entire time along with their recorded voice saying "Thank you for your patience.  We recognize your time is valuable and we're working hard to personally respond to your call as soon as we can" - OVER 75 times.  (I just quit counting...)

THEN... they picked up.  (Hallelujah!)  The questions he was asking me were so inane that I wondered if I wasn't being punked.  ("Let's try running the dryer 4 feet from the wall, instead of 3 feet from the wall to be sure nothing is blocking the air from coming out of the dryer.  Huh?")

The culmination:
LG: "Well, the diagnostic code says the unit isn't getting enough power to heat, so there must be a problem with your outlet"
ME: "Uh... but there was another dryer plugged into the outlet the day before this was installed. It worked just fine."
LG: "You need to have an electrician come check the outlet before we send our technician to help you"
ME: "But this doesn't make any sense.  The outlet was working yesterday."
LG:  ... call disconnected.
LG: ... has my number, but no call back

SO... I reached out to the chat function.  After taking forever to find my record and then seeing that the other call had gotten disconnected, they told me the only thing I could do was call the customer service line and wait on hold until 'one of their specialists' picks up.  They also told me the only way to talk to a supervisor was to ... you got it ... call the customer service line.

SO... I'm sitting on hold again.  I know it has taken me 18 minutes to write this, because that's how long I've been on hold.

I'll admit - writing one star reviews is a good way to pass the time when a company is treating you this way.  I think I'm feeling better now.  Then again, one of these dunderheads is likely going to answer the phone in another 45 minutes.  All bets are off when that happens.