Product review (3 stars): Great product, customer service required tenacity
I have three of thee and they really work to clean and humidify the air. They are quiet, and do not over humidify. But recently, one of them started to make a noise. I tried to figure it out myself, no luck. So I contacted Venta customer service. I sent them an email via their web site. No response. I gave them a week, you never know what's going on. Then I called and left a voice mail. No response. Again, I waited a week. Then I called Venta in Germany, the HQ, and was connected to the export division. This being Germany, there was a real person on the phone immediately. He told me that the US subsidiary were in the middle of a move, that might be the reason. He apologized and promised to contact them. It's been weeks since, still no response.

This review is not about the air washer itself, it is about the customer service. With a high end product, repair is usually an option. And no customer service is just bad.

I left them another VM now. If I ever hear from them, I'll post.

PS They called me back! They moved and were unable to keep up for weeks. To make up for it they will not charge me for the parts that I need, but I have to pay for shipping them to me. Ok, that is fair. I hope they are settled in now and have their customer service restored from now on.

I changed my rating from one star to three stars after their call.