Product review (1 stars): Beware of this Appliance
Bought Kenmore Elite French door model # 74093 in Dec 2014 for new house. In May 2015 it started making a fan noise, so I called for service under our Seats protection plan.
Service #1: tech "fixed" it, but sound returned within 10 minutes.
Service #2: tech said we needed a part...which was back-ordered 3 weeks.
Service #3: tech said there was a known problem on this model; the part ordered would not fix the problem, and instead ordered a mother board.
Service #4: tech installs both parts, declares it fixed. The fridge failed to cool overnight.
Service #5: this tech says the compressor is broken. It will be another 10 days for part and service availability.
So 6 weeks, 3 parts, 5 service calls, and I'm still stuck with a dead refrigerator.
I called Sears Service and demanded a replacement of my lemon appliance.  This is when it really got crazy. They told me that the Sears agreement required that FOUR separate parts needed to fail, and that a service tech had to declare it was not fixable. SERIOUSLY ?? He was not moved by the "6 weeks, 3 parts, 5 service calls, and I'm still stuck with a dead refrigerator".
I bought Kenmore because I assumed the Sears name was my guarantee of satisfaction. .??  Not anymore.