Product review (1 stars): There is a batch of defective units...
I purchased this item on July 14th and it arrived on July 20th.. Great! Then as soon as I turned it on water came pouring out of the bottom/back of the machine. So I contacted Midea directly to be sure I had done everything correctly.. and was told I had but when they checked the machine's model and serial number I was told it was part of a defective batch so I would have to get it replaced. I mailed in items that were requested and I was told that it would be expedited. So I called at the end of the week and was told the new unit had not yet shipped.
The following week I was told I would have a tracking number by that friday which was July 31st. I waited the weekend to give it a couple of extra days. When I called this afternoon after 3pm I was told I would get a tracking number next week. OK.. what.. ?
The rep then told me that it is supposed to take 8 weeks and that 4weeks is expedited. I told him I would have gotten a refund if I had been told it would be that long. The rep then says ok so I can do a refund but it will be 6 weeks to process.. sigh... so now I have to wait two more weeks for a machine I am no longer confident will even work.
I am now wishing I had never purchased this machine. I am sure it probably works fine if it is not defective but handling these types of issues is something midea needs to do better.