Product review (1 stars): Stay FAR AWAY!!!
We bought this washer almost 3 years ago. At the time, there were no reviews online about it, but I figured Samsung was a good name, so we went with it. What a mistake! Like others, the pump broke just after a year. I called Samsung, and the folks they sent out charged us $50 just to show up at our door. Then they said the problem was that a coin got stuck in the pump and killed the pump. I figured it was a fluke thing, and let it go. Well, the pump just broke again, and likely it is a coin or a button or something. I was quite furious when I called Samsung this time as it is the SECOND time in 3 years that this machine has broken down. After getting no help from the original Customer No Service person, I asked to be transferred to her manager. I found out why she was so unhelpful. He was downright rude! When I tried to talk, he repeatedly interrupted me and became quite obnoxious when I told him to stop interrupting me and let me finish a sentence.

Apparently, there is no filter on the pump to keep things out and the main drain is NOT through the holes in the drum, it is from the front and it's wide open, so if you happen to lose a larger button off your clothes while it is washing, you will kill the pump. Though he agreed that there should be no way for a coin or a button to get through to the pump, he said it was still our problem and Samsung would not help. this machine is poor design, and Samsung's customer service was absolutely HORRID!! They will never see another dollar from my wallet for ANY product. If I could give it a negative amount of stars, I would in a heartbeat.