Product review (2 stars): Good product, ABYSMAL customer service, shortcuts made on key parts...
Thus far, we'd been quite happy with our two year old Bravos washer and dryer. Just passed the extended warranty about a month ago. The door catch failed shortly thereafter, making the dryer unable to close. I took the catch out - it's a very cheap, extremely lightweight piece of gear. Since the door can be remounted on the other side with a different catch that's already on that side, I switched the door to the other catch until I could order a new part.

Guess what happened? That other catch failed after just 3 uses. Three. THREE! So I called customer service, said I was quite willing to pay for the first part that lasted 2 years...and pay for their (VERY HIGH) $8 shipping and handling for what will cost but maybe $1 at most to ship across the country. However, in my view, having spent nearly $1800 on the washer and dryer and having used this door all of 2 days, that part should last a bit longer.
"Nope, I'm sorry, you're outside of warranty" was the short, curt reply. While this is the case, it is quite shortsighted. I was already going to be charged $13 for parts, S&H that probably cost but $2 to make and ship. So Maytag was already making a profit. Yet the customer service remained unwilling to acknowledge or consider the total lack of quality in the other part. Would have cost maybe a buck to throw in the other part along with an apology for the lack of quality.

I recommend the product, BUT NOT the customer service. IN short, this customer will likely look elsewhere in the future at companies that take pride in their quality and craftsmanship