Product review (3 stars): Update from 5 stars!  Customer Service does not exist!
Update: 7/2015. Let me start off by saying I loved this ice machine the first 7 weeks. Then it was downhill from there. It first started making a strange sound, so I start trouble shooting and no luck after two days ( letting it settle for a full day ) then emailed the company asking if there was any trick I was missing, no response. After another three days, I contact Amazon and the representative left them an e mail and copied me. He said they are an amazon " something" company and should be contacting me the next business day and gives me Ivation's telephone number. I have called three times and always get a voice mail and no return call after another week.
It's now past the date for a return from Amazon and I am fed up with no call or no email back! Terrible customer service! With nothing to loose, I end up getting my handy friend to look at it. He has it running, but it makes a loud terrible noise.