Product review (4 stars): Customer Support a solid 10 out of 5 stars
Let me start out by saying that I am eating some crow in this edited review.  I jumped to a conclusion about this unit before I checked out all the facts.  Let me share with you our experiences with our unit, and the company.

There were a few hiccups with the kegerator when we first set it up.

1.)  There was no hole drilled through the insulation in the top for the tap line.  I had to borrow a hole saw and drill it myself.

2.)  No matter how I adjusted the pressure, the tap poured more foam than beer.  The problem was a kinked tap line that  Steve at Versonel replaced with no questions asked.  After I replaced the tap and tap line I'm getting beautiful pours.

3.)  After my first CO2 charge, my 5 lb CO2 tank developed a leak in the valve threads.  My local craft brew store wouldn't fill it because it was a hazard.  Steve provided a replacement with no questions asked.

4.)  The temperature gauge on the door is useless.  It consistently reads fourteen degrees higher than the actual temp inside.  Steve's answer was to actually pull the temperature sensor out of the door and have it hang inside the refrigerator compartment.  When I did that the temperature readings went crazy.  We saw readings from - 400 F to + 150 F.  After I put the sensor back into its compartment, the readings normalized.  I now use the remote sensor from an indoor/outdoor wireless weather station to measure the temperature inside the compartment.

5.)  I had initially thought that the Kegerator wasn't cooling down to the specified 34 degrees.  I had set my remote thermometer on top of the keg thinking that was the best way to measure the temperature. In that location it consistently read 38 to 39 degrees, which I thought was totally unacceptable, and that the unit wasn't doing everything it should do to cool the keg  However, when I moved the sensor to the floor of the interior, I got readings of 31 to 32 degrees which meant that the cooling plant was exceeding its rating, so I had to eat some crow with Steve at Versonel.  The unit is absolutely doing everything it is advertised to do.

Let me tell you something - I wish every company would go out of their way to keep the customer happy the way that Versonel has done for me.  I even got their Head Customer Service Tech Rep's personal phone number, and he asked me to call him over the weekend if I had any problems at all.  And because I thought I was having issues with the cooling plant, they were ready to ship me a brand new replacement unit that they had personally tested on their warehouse floor to make sure it would cool down to the specified temperature.  It turned out that was not necessary.

I'm not giving the Versonel Kegerator a 5 rating because the temperature gauge is so inaccurate, and that's the main reason we chose this unit over some of the others on Amazon.  That being said, I'll give their Customer Support a solid 10.  If you have any problems at all, they will go out of their way to make sure you are happy, and are enjoying your Keg.