Product review (5 stars): Broken pump AND Stellar customer service
I loved the washer from the start for all the reasons people have listed.
Three months after getting it, the pump broke and I could no longer drain the water. I may have been responsible - while the machine was washing, I kept filling it with water...and forgot all about it. When I remembered, the water had overflowed into the rinse/spinner basin which was now half full. While the washer was still washing, I switched it to drain. I heard it struggle for a second then it started to drain. I turned it off a few minutes later and that was the last time it worked.
I emailed the Amazon seller, First&Best Inc to see if it could be repaired or if there was a pump I could buy. They were incredibly gracious and friendly and accommodating. After troubleshooting the problem with me, they agreed it was the pump, and they immediately send a replacement pump over. It arrived a week later. I replaced it today and it again works like a charm! From now on I will be more gentle with it :-P
But one important thing they didn't explain, which you need to know if you have to replace the pump: You need to disassemble the pump assembly first. The hoses attached to the broken pump can not be removed. They are glued on. Remove the screws from the broken pump - you end up with 2 halves. One half has the hoses attached; the other half has the motor. Take apart the good pump in the same way. Attached the good motor to the hose assembly. Cut the old wires and splice on the new wires