Product review (1 stars): Be Warned!
17 months old and there was ice forming on the freezer floor and water leaking onto the kitchen floor. Even though it was a holiday weekend I was given a service appointment for the next day, a Saturday. $208 later, I was encouraged to buy a 3 yr service contract for $200. 6 days later the freezer worked fine but the refrigerator wasn't keeping cold. Nothing helped: turning the temp control all the way up and turning the fridge off and on again got no results. I felt angry that I'd obviously bought a bad fridge, but pleased that I purchased a 3 yr service agreement. Until I called for service. When I was told the next available appointment was 18 days away I hung up in disbelief, called back from a different phone and said I didn't have a service agreement. I was given the next available appointment which was in two days. During that time the refrigerator randomly started working again.

The repairman called to say he was on his way. He said the charge for his visit would be a minimum of $100. When I told him I had a service agreement, he said he'd call me back. He didn't. I called him back - twice (caller ID is so handy). He finally arrived end of day, took the temp in the freezer and in the fridge and told me everything's fine. When I told him the refrigerator had stopped working for over 48 hours causing the temp to rise to 62 degrees, he told me next time it happens to just reboot by turning the circuit breaker off and back on. Like a computer. A computer? Really? I don't keep all my food and my prescription medication in my computer. And while having to reboot my computer might be annoying, it won't make me physically ill.

Whirlpool is not at all interested in me or my Whirlpool refrigerator's problems. Customer service told me to call their authorized service repair company and then asked me, "Is there anything else we can help you with today?" When I told them about the fraudulent behavior their authorized service repair company engages in, they said they were sorry to hear about that but they couldn't help me.