Product review (1 stars): Horrible all the way around
I have never been more disappointed in an appliance.  We purchased this "high end" machine in May 2010.  Within a month the product had broken and parts were on back order for about 3 weeks.  Not an easy or convenient experience for a mom who had a baby via c-section that same week.  We soon learned that this would be a recurring situation. Our machine has had about 8 or 9 service calls  within a year.  Virtually every part has been replaced and some parts replaced more than once! It started with a sensor, then another sensor, as well as the mother board went out a month later leaving us stranded for an additional month.  We got it fixed and it worked for a few months.  Low and behold it broke again one evening. This time it was another sensor that went out.  We got it fixed, AGAIn, and then a few months later we started hearing a loud sound coming from the machine.  It was on quiet mode, yet it sounded like a jet engine.  We actually had several people comment on it as we had to do now do laundry during the day and evening before our children went to sleep.  Apparently that noise was the inner and outer wash baskets breaking. The last week before they completely broke, we started to smell a burning rubber caused by the breakdown.  It eventually stopped working all together as we waited on the parts that were back ordered.  We had 2 more calls about sensors that had popped out of place and caused the machine to stop working. The last service call we had, the machine broke again the same day.  He had come to fix the sensor that popped out place and said that yes, the sound we started hearing again was the inner and outer baskets that were breaking once more.  That evening, the water sensor went out.  It has been 3 more weeks and we are still out of a washing machine.  Parts are back ordered and Maytag has  finally offered to exchange our product for a PRORATE!!  It is not right to and charge us money to get a replacement for a defective machine that we have asked to be replaced from the first time it broke last year. It is unacceptable and speaks poorly of a fortune 500 company that is not standing behind the product and service it provides.  I know it says not to comment on customer service but beware, if you have difficulties with a product, be prepared to wait, not have calls returned, and be offered a prorate instead of an even exchange.  Like I said: VERY DISAPPOINTED! Avoid the hassle, drama, and headaches! Don't buy a Maytag.