Product review (1 stars): Great Design - Inconceivably poor customer service!
This is a difficult review to write since we would give the design and concept of this range five (5) stars easily.  We have had several problems with this range from the original problem of the burners not firing properly to the bottom oven shorting the entire unit (it is LP gas) out and, most importantly BOTH ovens unable to be calibrated so we can get a consistent temperature.  The burners were fixed by the GE appointed repair agency to our satisfaction.  After talking to thats agency, we learned that the shorting was a common problem caused by the gauge of metal in the bottom of the bottom oven being too thin so that when it heated, it sagged onto the igniter, shorting the whole oven out and tripping the circuit breaker.  The calibration of the ovens is the most vital problem since we make all our own bread and cook extensively.  We will, for example, set the oven for 350 F and when it signals "temperature reached" we put our item in.  10 minutes later, the oven is at 425 F so we slightly adjust the temp downward, only to have it go to 250 F in 10-20 minutes.  This is the case in both ovens.  If we could have a consistent "incorrect" temp, we could possibly adjust for that but with no consistency, that is impossible.  We have purchased 4 thermometers to check the temperature of the oven - one an expensive but accurate mercury one.  We purchased the oven in 2015 so it is out of warranty.  In calling GE, the rep I first talked to gave all sorts of help, including her extension to call once I found out the parts that might be needed once their appointed repair agency reviewed the situation.  He knew what the problem was and gave me part numbers so I called my "contact".  I got voice mail stating that she was unavailable but would respond to my message within 24 hours.  I have left 4 messages for her with no response.  Finally I was able to reach another rep and now she tells me I am going to have to pay a discounted price for the safety issue (breaker tripping) and labor for the calibration.  Additionally, the GE rep stated that they have no record of me returning calls.  First, it is hard to return a call when you are put on hold for (in one case) an hour and 26 minutes and in many other cases up to 45 minutes.  To then be told that I didn't call them or return their call is tremendously irksome.  At one point they called me to say they would be taking this case off their active file if they didn't hear from me.  Here again, after a long wait, I could only leave a message telling them not to do so since I was waiting to talk to my contact (OR ANYONE) to give them the information I had gotten from the repair agency.  I really have wanted to get this taken care of easily but it now appears I will have to go through our State Consumer Protection Division of the AG's office since this clearly qualifies under the Maine Lemon Law.  It could have been so much easier!  So, the design of the oven is fantastic and if we can get it fixed  it will be great.  THE ONE STAR IS FRANKLY FOR GE'S LACK OF CUSTOMER SERVICE!