Product review (1 stars): Poor product quality, worse service from a company that can't be trusted
Doesn't dry (when it is working). Broke down (leaks) after three weeks of use. Delays in arranging for service. All this adds up to a "don't buy this product" recommendation. But the service experience is such that it turns into a "don't buy ANY Samsung product". The details of poor quality of the product are similar to what other customers have said. The poor service is not surprising given what others have said, but the details add to the overall picture of a poorly designed product sold but a company that does not care about its customers. After three weeks use the machine showed an error code indicating that it had a leak. We call for service at the beginning of the week and get an appointment for Friday afternoon. Friday afternoon comes but no service call happens. After five or six calls to Samsung's service line and another three or four to the service center (with different versions of the truth each time) we find out that our service ticket was declined by the original service center and reassigned to another, only no one thought to tell us. As far as Samsung is concerned, when the ticket was reassigned, the seven business day window in which they promise to provide service starts over. That tells me that they view their internal processes as being more important than there customers. Even without this dud of a product, this tells me never to trust Samsung again. I have a big TV, we have had phones from them in the past, but we won't be trusting this company or it's products in the future.