Product review (1 stars): Will NEVER Purchase an Edge Star Product Again!!!
DO NOT BUY FROM EDGE STAR. This was the first kegerator I have purchased. I chose Edge Star because I heard they were a good brand, but I will never buy anything from them again!

When the kegerator arrived, I followed the directions meticulously to set it up properly. I read the owner's manual, read over the short-step guide 2-3 times, and even sought out videos and other guidance on the internet to assist with the set-up and installation of this unit. Obviously, I did my part to make sure this unit was set up properly. I even went to Lowe's Hardware and bought some metal clamps since some of the ones provided were cheaply-made and broke.

After putting the kegerator together, I installed a 1/2 keg. I was so excited. However, now I am very disappointed. After sitting for 3 days, the keg is producing all foam (still). The temperature is set in between 4-5, like the manual suggests. An internal thermometer even indicates the temperature is at 36 degrees. The unit has not been moved in days, thus the beer should not be shaken up. Additionally, the PSI is malfunctioning. On the day I set up the kegerator (Friday), I set the PSI to 10 (the manual suggests 10-12). After moving the level into the correct position, the PSI dropped (as it was supposed to, until the pressure moved through the lines). However, the PSI never rose back up to the 10 mark like it was supposed it. Several hours later, I noticed it never rose back up, so I manually adjusted it up to 12 and screwed the metal "lock" to secure the pressure. Disappointed with my flat and foamy excuse for a beer, I contacted the manufacturer as soon as I could (on Monday during normal business hours). I contacted the number they had listed on the website, and the only option for me to press was 2 to get in contact with a representative. After troubleshooting with this employee on the phone, I realized the PSI had dropped from 12 to 10 without any explanation. I told the representative I had made sure everything was securely connected and I did not think it was a leak. I explained to him the other conditions were appropriate for the kegerator, and I didn't know what to do to help with the foaminess and flatness of the beer after three days, and I needed help. The customer service representative had to do some research before he even knew what to suggest. As he suggest things, I told him all of those conditions had been met, and I thought the problem must lie within the PSI. The representative kept talking in circles, re-suggesting all of the same things. I explained to him again, all of the conditions were adequate, with the exception of the PSI which seemed to be not operating properly. THIS IS WHEN THE CUSTOMER SERVICE REPRESENTATIVE CUT ME OFF, TOLD ME I HAD BEEN INTERRUPTING HIM (WHEN I HAD NOT. ANYTIME I SPOKE, I WATIED FOR THE APPROPRIATE TIME AND AFTER ANALYZING HIS STATEMENTS TO SEE HOW THEY COULD HELP ME), AND SAID HE WAS DONE TRYING TO HELP ME. I ASKED TO SPEAK TO HIS SUPERVISOR FOR HELP SINCE HE DID NOT WANT TO ASSIST ME, AND HE RESPONDED "NO MA'AM, NO, YOU CANNOT SPEAK TO MY SUPERVISOR." HE HURRIEDLY LISTED OFF ALL OF THE SAME THINGS HE HAD SAID BEFORE (WHICH DID NOT APPLY TO MY SITUATION, AND THUS WAS NOT HELPFUL), TOLD ME AGAIN I COULD NOT SPEAK TO HIS SUPERVISOR, AND BEFORE I COULD EVEN RESPOND, HE HUNG UP ON ME. When I called back, I reached a different person, this time a lady. I told her right away I wanted to speak to a supervisor. She asked what it was about, so I briefly told her what had just happened with the last representative. She placed me on hold, and seemingly when back and talked to the first representative about me and my issue, instead of forwarding me to the supervisor like I had asked! She came back and tried to talk to me about the issue, and stated the first representative said I "kept cutting him off and I didn't want to listen." That is when I started laughing uncontrollably and told her this was ridiculous. I said that is not what happened, if Edge Start records their conversations, then they will hear exactly what was said, and that it not the case. She needed my zip code to transfer me to a supervisor (why? I do not know!). Once I reached the supervisor, he did not even want to address the issue about the representatives, but I made my case anyway. I told him that was completely unprofessional, I had called for help, I was refused help, refused to speak to the supervisor, the second employee should not have went back to their co-worker and discussed the case with them, they should have instead forwarded me to the supervisor like I had asked. The supervisor barely even pretended to care. He told me "this is not the customer service department, this is a warranty center, so we do not have to deal with escalated issues." I told him I was only calling for help with the set up. I also asked, what does the customer service department do that the warranty center does not, and also asked for that phone number. He failed to answer the question. Instead he talked around it, and put me off. Though he actually tried to help me, his guidance was not much better. He said the keg was foamy because my special order keg was not handled properly when shipped to Total Wine (I ordered it and it was delivered within 24 hours), and he said the PSI was a learning process, and could not tell me why it lost pressure from 12 to 10 when I told him I know it was not a leak. He made sure to say over and over again that these issues were not defects---I had to interrupt him to say I do not know why you keep mentioning defect, I have only called in for help with my product in regards to reducing the foam and increasing the carbonation, if possible. I told you the supervisor seemed to care less about how I was treated by his employees, so I touched base with him again on the issue before hanging up the phone. During our conversation he also made as to defend the of his employees, taking what they had relayed to him as truth. I replied, "I get it. You are the same company, you work as a team, I can understand why you might want to believe them over me. I am only a customer, but you need to understand that people lie, and your employee is not telling you the truth about what happened. If the conversation was recorded, I wish you would listen to it so you can realize what really did occur." He did not have much to say. I went on to say I wasn't confident he would address this issue, so I was going to write a review to warn other buyers about how I was treated, so hopefully they will stray away from Edge Star and not be treated the same way I was. THE SUPERVISOR'S RESPONSE WAS, "PEOPLE TELL ME ALL THE TIME THEY ARE GOING TO WRITE BAD REVIEWS, AND I SAY TO THEM, GO AHEAD. IT IS NOT GOING TO EFFECT ME OR MY STAFF. IT MAY EFFECT THE COMPANY." This man is clearly an idiot and has no value of serving customers. He thinks he faces not consequences because one occurrence isn't large enough to cause an immediate effect to him. Well, him and his employees treat enough customers this way, it certainly will effect him. It will be hard to supervise employees when customers stop buying their products because they only receive piss-poor customer service. I HAVE NOT HAD A CUSTOMER SERVICE EXPERIENCE THIS TERRIBLE IN A VERY LONG TIME. I have worked in the service industry for almost 10 years, I possess a Business Administration Customer Service certificate from a local community college, I have worked in several different fields, and I have worked for a variety of employers. I have worked in excellent places, and also in businesses in which I do not know how they survive with such a terrible customer service ethic. I knowledgable, and understanding. I know what to expect, and what I should receive at a minimum.

 I am so dissatisfied with Edge Star, I am pursuing a refund for this purchase and I will never buy any of their products again. Thank God Amazon is involved in this transaction and can advocate for me

I doubt anyone from Edge Star will read this, or even cares to investigate this, but if this incident was isolated and this is not how Edge Star conducts business, I encourage someone higher up in the Edge Star hierarchy to reach out to me for further details concerning this matter. If the conversations are recorded, I will provide the details necessary so you listen first-hand to what occurred today. This includes the dates, time, and durations of the phone calls.

By the way, this supervisor's name is Pete Olson. I should have gotten the names of the others who "assisted" me.