Product review (1 stars): We bought ours in 2008, and only used it ...
We bought ours in 2008, and only used it a few times a year. It's installed under the counter in the kitchen. It's never worked well, and has generated some expensive service calls. We have softened water, and have no kids at home to beat up on the machine - it's just not well engineered. That's why I'm writing this review today, - I'm on Amazon.com searching for a replacement. Less than a year ago, we replaced the main icemaking "head" and it is malfunctioning again.  Am waiting for the repairman to show up today. Currently, the icemaker freezes up into a boulder, and leaks water into the bucket below while doing so. Requires a complete defrost weekly.