Product review (1 stars): Problems with top rack breaking
Like others who have reviewed this dishwasher, I have had problems with the top rack breaking. I also had problems with the control panel. The left side of the top rack broke the first time when the dishwasher was only 4 months old. I had it repaired under warranty. At the time, I complained to the repairman that the control panel was easy to bump and that the cancel/drain button was often activated during a wash cycle just by a light bump. He said that was a common problem and that KitchenAid had a fix for it. He replaced the control panel and it is not as much of a problem anymore. Unfortunately, the right side of the rack broke right after the warranty expired and the left side broke again shortly after. I was able to buy replacement parts on Amazon, but I believe that this part will continue to break. I am very disappointed in this dishwasher. I called KitchenAid to tell them so, but all they did was offer to send out a repairman who I would have to pay.