Product review (5 stars): The customer service representative I talked to was not very helpful or nice either. Very happy I was able to find ...
Same problem as everyone else - uL, unlevel...THUMP....THUMP...THUMP = reset

One of my relatives had the same cabrio washer and serviceman quoted him $1600 to replace shocks. Instead of replacing the part he replaced the whole machine. This $50 purchase and self installation solved the problem. It is a shame Whirlpool still does not recognize this as a "known problem" with their machine(s). The customer service representative I talked to was not very helpful or nice either. Very happy I was able to find this product on amazon.