Product review (1 stars): Samsung Washers/Sears Service
Horrible.  I'd rate it lower than 1 star if I could.  No one will take responsibility for repairing a 13 month old Samsung WF328AAW washer.  Sears records fail to record the number of attempts at repair and then claim it does not matter how many times the repair service comes out to fix the problem, the machine doesn't qualify for replacement.  Samsung has sent the incorrect parts 3 times.  They have attempted to replace computer and motor. Two months have gone by and I still have no washing machine.  This is more than a bit inconvenient.  Don't buy Sears products and don't buy Samsung.  Customer service is non existent.