Product review (1 stars): Buyer Beware and Avoid This Product
Buyer Beware and avoid this product! Yes it will work great out of the box and that is where most of the good reviews come from. Within a year you will start having issues. The most common are water pump and compressor failure. I had both problems on 2 different units. I used the ice maker for 8 months and the water pump failed. I called NewAir and their customer services was excellent. They shipped a new unit to me within a week. The second unit also lasted approx. 8 months and then the compressor failed. For about two weeks I noticed the ice cubes were thin and would melt quickly. I called NewAir customer services hoping to get the same level of service but that didn't happen. I customer service rep seemed to care less and told me that the replacement unit was outside of the warranty period based on my original purchase. I asked about getting a replacement compressor and he said they don't even sell that part. I asked "then is the unit garbage?" and his response was yes you can throw it away! So $150 got me 2 broken units and about 1.5 years of use... I expected more.