Product review (3 stars): 3 stars due to pump replacement issue
Greatest thing since sliced bread and mom's apple pie *except* - expect to have to replace the water/ pump annually @ $14.95 + shipping assuming they have it in stock (currently they don'). I admit, I am not a typical. user. After the bin has 2-3 ice trays worth, I empty the ice from the bin into a larger bin in my freezer. Working in small batches I am able to the ice clump problem such as when you buy a bag at the store. It takes 6-8 hours to fill the freezer bin, so perhaps I am exceeding mfg spec? It would be nice if they had a annual subscription for replacement pumps. It really sucks that they are out of stock. You should be able to perform this repair in about 10 min. so don't let anyone over-charge you.

*note
(This review applies the vast majority of the 28 lbs.and 50 lbs.daily machines as they are almost always the same unit with a different cover  - newAir models AI=100x / AI -105x / AI-215x - and others) It is easy to install yourself, there are a number of videos on YouTube.)