Product review (5 stars): I am a refrigeration technician so before I took it back I opened it up and found a bad water valve
I bought 2 of these and one did not work out of the box and the other makes a ton of ice and extremely fast. I did not purchase from Amazon so I returned it to the store and got my money back. I am a refrigeration technician so before I took it back I opened it up and found a bad water valve. Technical support was very helpful about the water valve but I just decided to return it to the store, it kept trying to harvest so I figured it may have other problems besides the water valve and didn't troubleshoot past the water valve issue. It may have detected an error with the pump and went into harvest mode or could have had another issue but I figured since i paid for it that it wasn't necessary for me to troubleshoot and repair it so I just loaded it back up and returned it. I am very satisfied with the second one though and impressed with its design. It was cheap enough to throw away if it ever quits working. Some parts are available online for cheap if you wanted to repair it.