Product review (1 stars): This frig/company sucks
My mom purchase this frig on June 26 and 39days later the frig stop cooling. Which means Brandsmart doesn't want to provide a refund or a replacement because its out of there 30day policy. I also spoke to Carol Housely at whirl pool's corporate office and said she will not replace the frig. This basically means that they do not stand by their product. She had the nerve to tell me she's a consumer as well and the same thing happen to her. I told her if that was the case she would do everything in her power to replace the frig if she new how it felt to be ripped off. She proceeded to tell me that it doesn't matter how many times the frig fails, they will not replace it. The only thing they will do is send out a repair guy. I asked what happens once the 1yr standard warranty is up. She suggested I get a extended warranty. Why would I want to give you more $. DO NOT GET THIS REFRIGERATOR. IN FACT, DON'T PURCHASE ANY WHIRL POOL PRODUCTS. I KNOW I WON'T WITH SUCH HORRIBLE CUSTOMER SERVICE. ALSO IF YOU HAVE A BRANDSMART IN YOUR AREA DON'T THINK ABOUT PURCHASING ANY BIG TICKET ITEMS THERE BECAUSE THEY WILL FAIL ON YOU. I know this because my mother keeps buying product from them and they keep failing on her. The rumor is that their stuff is refurbish!!!