Product review (1 stars): Customer Service is a JOKE!
We bought our washer, new, from the #2 home improvement warehouse in May. Three weeks and about 4 washing loads after we received the washer, there was a clicking sound in the top left area. Water was not coming into the machine and the wash cycle would not start. We called Whirlpool's customer service line and they had a technician from a nationwide repair service come out, one week later. The technician opened the machine and determined that a lever was getting stuck, thus accounting for the noise and the lack of water entering the machine. He "repaired" it. Six months and 3 "repairs" later, I called Whirlpool again to voice my frustration and demand new parts for the machine, rather than the repairs that kept failing again and again. Meanwhile, one technician at the repair service told me that "the other tech didn't fix the machine using new parts because it costs them money and it would be questioned at his employee review and might keep him from getting his raise". The reps at Whirlpool gave me a month-long wait time to have the parts (on "backorder") sent to me while giving me conflicting information regarding my warranty, the part numbers we were waiting for, and refused to forward my call to a manager until I yelled into the phone (which I've never done before). Finally, after one month and one day our washer was working.
We have not had a problem since, Whirlpool extended our warranty by 6 months, and the dryer seems to be working fine. Too little, too late if you ask me! I'm done with Whirlpool appliances.