Product review (4 stars): so far sooo good..
3 weeks in...so far sooo good... i want to give it 5 stars however i'm super hesitant b/c we have had soo many issues w/ this fridge.. but the part 'seems' to be doing what it supposed to be doing.. :-)
just read that someone else got this part for FREE when calling kitchen aid....
after my 2 calls to KA last month, i was not as lucky.. but keep trying b/c you might find a good customer service worker who is willing to help!