Product review (5 stars): Great customer service from Green Cupboards
I ordered this and the Wonderwash from Green Cupboards, and both arrived promptly and worked just like I expected.  For one person living alone, this is a great setup, and it's very environment-friendly since it takes very little power, water, and detergent to get the laundry done.

Eight or nine months later, I had a problem with the dryer, and contacted Green Cupboards.  They got back to me right away and got everything taken care of.  I definitely recommend this seller for their customer service.

Edited to add:

I gave this and the Wonderwash away in a move, and have lived in housing ever since where I have my own regular washer and dryer. I'm toying with the idea of getting one of these again, though, because it's a terribly effective way to wash delicate clothes with the least wear to the clothes.