Product review (5 stars): Got what I ordered, but not what I needed.
I am not very good with appliances and repairs to start off with.  Combined with that the fact that the Sears guys put a Frigidaire ice maker in my Kenmore fridge when I bought it and I was flailing.  The return was very easy and it only cost me the return shipping charge.  That was fine.  I only wish they had larger, better detailed pictures so I could see that the electrical connectors were not what I needed.  Still, good service, but ended up having to go to a local store to actually speak to a human and have him tell me what I needed.  It cost more and took a while to complete the repair.