Product review (3 stars): Excellent fix, but why not design it right in the first place??
Our Kitchenaid DW had problems with the rack within 6 months after our purchase 6 years ago. After tiring of paying a minimum $145.00 (plus pay for "newly designed parts") for each service call to fix design flaws (also experienced with our Kitchenaid refrigerator), we went the DIY route. We've saved over $500.00 in service calls to fix design flaws. This kit took me 10 minutes to install. There are numerous DIY videos which I highly recommend as they are superior to the so-so instructions.

I would have given a 5 star review as the rack with the fix is obviously way superior to the original set up, but why can't Whirlpool design these things to work in the first place? The policy of charging for a service call to fix a defect shows how little Whirlpool cares. My appliance retailer concurs completely.