Product review (5 stars): My OFFICIAL samsung water filter replacement company!
I've ordered from Rojo in the past with much success - good price, good fit, no fuss. However, this time around after tirelessly attempting an install for an hour the filter would JUST NOT FIT. Riveting way to spend a Friday night, let me tell you. I emailed the company in hopes of a replacement and got a near immediate response that they improved the fit of the filter which makes it slightly tougher to install - a little added pressure while placing should do the trick. SUCCESS! And most impressive of all, the company refunded me 15% as a goodwill gesture. Couldn't be happier. Official win-win in my book!