Product review (5 stars): Great Solution for NYC Apt; Fantastic Customer Service
I initially purchased SD6.3 spin dryer, which has discontinued by the manufacturer. At some point within a year from the purchase, my SD6.3 became much more unstable. SD6.3 span at 3200RPM or so, which scared me everytime it span.

Accorndingly, I reached out to Laundry Alternative. When I used the phone, no one was answering and I became skeptical. But, when I emailed them, the customer support representative got back to me within 5-10 min. and immediately offered a remedy according to their warranty.

As a result, I received Nina Soft, and oh boy, my family couldn't be any happier. Although slower, the machine seems much more effective so that it drains water as soon as it starts to spin. Since it rotates the drum at lower speed (I think 1500RPM?), it feels much less life-threatening, and quiet. After the spin is done, there is no residual water accumulating at th bottom, which happened to SD6.3.

As Laundry Alternative representative explained to me, although Nina Soft spins slower than SD6.3, Nina Soft is a much better machine than SD6.3.

It is a great solution for NYC housing where we share laundromat with others. We can do quick laundries at home, and also wash baby clothes on a daily basis. After spinning, clothes are so dry that they usually dry within 1 hour or 2, depending on how humid it is outside.

I personally think Laundry Alternative is a great company, although it has room for improvement. For example, their manual explains well, but fonts are not uniform. Their website can look more professional. The company has a feel of a start-up. However, the customer service is phenomenal and their products are amazing. I will keep an eye on this company in the future, and I wish them much success.