Product review (1 stars): watched it go up and down a full 9" and then acted like I should be satisfied I guess
I'm remodeling my kitchen.  I've had two service calls on this downdraft and my kitchen isn't even finished yet!!  And, to add insult to injury, the service tech that I must use (warranty, you know) is surly.  First the blower made a rattling noise.  The technician bent a piece (right! he bent a piece!) and it shut up.  Next, when the actual downdraft was installed, the first time it was turned on it rose the full 14 inches and wouldn't go down.  I wasn't home, but my contractor tells me he had to push it down.  He talked to them on the phone and no one bothered to tell him the filters had to be in place for it to go down.  WHAT??  Wolf didn't know that?  Doesn't matter, it still wouldn't go down.  Eventually had the surly repairman (who told me the first time he had been there that these things never give any trouble) looked at it, pushed the buttons, watched it go up and down a full 9" and then acted like I should be satisfied I guess.  Now a different "installer" will be coming and we'll see what they say.  Doesn't matter. This should be way easier.