Product review (2 stars): poor customer service
My washing machine drum has 3 baffles. One was broke in the back. It allowed it to detach from the tub. That left a sharp hole that items would get caught on and rip holes in them. A smaller item even went through the opening and became wedged in so tightly that it jammed and caused the drum to stop spinning. The other two baffles were still in place but they were becoming loose and would soon  need replacing.
Part of the reason I chose their company was because they were associated with Amazon.
Ordering 1 baffle was almost as expensive as ordering the kit of 3. I knew I would soon need them anyway and ordered the kit of three.
They arrived in a timely manner. One matched my machine. The other two looked the same on top but the screw holes and clips on the back where it attaches to the drum were completely different. They were installable because they in no way matched the screw holes and clip slots in my machine.
I took pictures and sent them to APPLIANCE PARTS STOP with an e-mail describing the problem. I offered to return the 2 baffles that did not match in exchange for 2 that would.
They wanted me to return all 3 for inspection and possible replacement. The one that matched my washing machine had already been installed and was working perfectly.
If I had removed it and returned it with the others I would have again had a disabled machine while I waited for return shipping. inspection and possible return of the correct parts. Another week or 10 days of a broken washer was unacceptable to me. They wanted to inspect the whole "kit". There was no "kit".
It was 3 separate baffles in a plain brown cardboard box. They were not in plastic wrapping, shrink wrapped or joined together in any way. It appeared that they had been picked out of a bin and put in a cardboard box and shipped.
I ordered the "kit" of 3 to save money and time. Might as well replace them all at once rather than paying more to replace 1 at a time as they detached from the drum.
I now have 2 baffles I cannot use and in the future as the 2 original baffles need to be replaced I will have the expense of purchasing them and paying once more for shipping.
It would have been far easier to replace all 3 at once, as opposed to removing panels and opening the machine again to replace the old ones that remain.
It was not my error but I will be paying the price. There was no "kit" just 3 loose plastic pieces in a box.
Remove the one that was correct and return with the 2 that were not? Wait for them to receive all 3, inspect and maybe decide to ship 3 that matched? Once again have a disabled washing machine until the correct parts arrive?
I sent them pictures of all three for them to compare. I offered to return the 2 that were wrong in exchange for the right ones.
Is another customer going to one day get the 2 baffles I should have received and not have them work in their machine?
The problem and inconvenience still exist for me. I have 2 parts I cannot use and need to order (from another company) the baffles I already paid for. I still have the incorrect parts. They are in perfect condition. Maybe I will hang them on the Christmas tree.