Product review (5 stars): Quick tip - for more ice
We bought this icemaker for our office of 10 people for ice-coffee in the morning.  It works great.  I read the top-rated reviews so i don't want to duplicate.

In short - a tip - insert the included ice-scoop vertically on the right over the metal mini-rod... that mini-rod is a temperature sensor that detect whether the ice-machine is "full" -- by covering it with the scoop, you not only keep the scoop handle above the ice and clean, you keep the machine churning out ice.  As past reviews state, if there is too much ice, it either pauses/stops or the ice melts back into the water-feed-pool/bucket.