Product review (2 stars): The Jury is Still Out ...
I purchased the product after reading the reviews on the Sears website, which was my first mistake.  I'm pretty sure that Sears only allows favorable reviews and the rest get deleted, so I believed all of the 5-star reviews and bought this lemon.  I've owned this machine for about a year now, and so far it's still working.  From what everyone else who owns this machine is experiencing, I'm braced for some bad news soon.  But my MAIN complaint about this washer is that it simply doesn't add enough water into the machine.  I've watched clothes sit on top of the water level for a solid 5 minutes without them ever getting pulled down into the water.  I guess the theory is that the clothes will eventually get their turn in the water for a few minutes of agitation, but it's more like watching your clothes "take a shower."  Water is dumped on top of the clothes while it's spinning, but it's never enough water to convince me that the clothes are actually getting clean.  I've given up on using the "normal" cycle, as that water level is SUPER low.  I use the "towels" option because it seems to add a bit more water on that cycle.  The best and highest water level is with the "bulky" cycle, but it agitates the clothes so much that it literally has ripped and torn clothing.  After washing a load of jeans, the legs becomes so tightly twisted up with each other that it takes a long time to unravel them before they can be thrown into the dryer.  I keep wishing I could find an old washing machine like they used to make 35 years ago -- just a simple machine without all of the door locks and computerized boards that constantly crash and burn.  I just want a HUGE basket that can hold an occasional bedspread with a water level that is adequate to cover all of the clothes and an agitator that is gentle and doesn't rip the nonsense out of my clothes.  I don't need a spaceship, just a simple little machine that cleans clothes and lasts at least 20 years before it finally wears out.  Why is that so hard to find?