Product review (1 stars): Best case scenario
If I could have given zero stars I would have. After 3 1/2 months ownership, both the freezer and the refrigerator have stopped working. But that's the least of my problems. The real trouble began when I called Samsung for warranty servicing. Summary: 6 days, 6 phone calls, 3 failed promises of a call-back, 1 cancelled appointment, I finally have an appointment for a service tech. to come out and see what the problem might be - IN TWO DAYS! The tech. was very candid when he told me that Samsung would send out the part in 24 hours BUT because they don't ship on weekends I can expect to wait an additional 4 days for them to return to install the part. Best case scenario: my family of 6 will be without a refrigerator for 10 DAYS! Samsung has got to do a better job responding to warranty requests. They have to start offering servicing on weekends. They have to offer a far better call-back response time than they're promised "24-48 hours" (4-8 hours should be expected). And THEY HAVE TO FOLLOW THROUGH ON THEIR PROMISE TO CALL BACK. Oh, and the have to offer a better service schedule than 6 days!

SAMSUNG, BACK UP YOUR PRODUCTS WITH REASONABLE SERVICE!