Product review (1 stars): Please be aware of The Factory Depot's return policy
I think I would love this unit.  It has a huge tub and many options, however I can't be certain if I would love it as it has arrived broken!!  I, like other owners, had the unit arrive with a broken rod.  The item arrived late Monday and I inspected the outside of the item and down in the tub on Tuesday.  There were a couple of dings/dents and scratches, but I was so excited about the size and look of the unit, I thought I could definitely live with these cosmetic blemishes.

There was a terrible storm that week and I needed my father to help me hook it up, so we didn't get around to hooking it up until Friday after work.  The unit shipped in a box that lifts off the unit and the machine itself sits on a styrofoam base.  As he lifted it off of the styrofoam, we noticed a rather large piece of metal fall from the bottom of the unit.  That could have been the reason there was a dent that was pointing outward on the front (one of the blemishes I mentioned earlier).

I called several times and never received an answer Customer Service (they operate Monday-Friday Pacific Standard Time).  On Monday, I emailed them.  They said that they would exchange the item, but that since I didn't report the damage within 24 hours, I would be responsible for shipping fees.  I already paid nearly $50 to have it shipped to my house broken, so I do not feel I should have to pay shipping on this item or a new replacement item.  There is no where in their policy that states that YOU ONLY HAVE 24 HOURS.  If I understand filing damage claims correctly, Fedex gives you 21 days, USPS gives you 60 days and Amazon and UPS give you 30 days... so if The Factory Depot is an Amazon reseller and ship through any of the above methods, then how do they get to make up (and not post) their own policy of 24 hours.

If you are like me and you are a single person or person with any physical disability, then do not buy from The Factory Depot unless you want to pay for shipping 2 or 3 times.  So, unless you know that you will be able to open and install the unit within 24 hours of delivery, I highly recommend that you DO NOT USE THE FACTORY DEPOT.  This is the first review I have ever written on Amazon and I'm quite certain that I've spent over a $1,000 on Amazon in the last 4-6 months, so I am only writing because I want to make people aware so others may protect themselves.

I've been emailing The Factory Depot (this started 6 days ago) and I still don't have a return mailing label. I've contacted Amazon to make them aware of the issue and asked that they help me get the item returned (at no cost to me).  I'm hoping that they value me as a loyal Amazon Prime customer and make attempts to resolve this issue with The Factory Depot.