Product review (2 stars): .<
Men from appliance store delivered and set it up 6/19/11. I washed 4 loads that day - choosing "Normal" cycle and "HOT/COLD" setting each time. I paused the machine and opened door to check the temp. of water. It WASN'T HOT at all - just cool! I checked it numerous times throughout, and it was NEVER hot. We even re-checked hoses and hook-up - all were correct. "Sanitize" cycle was warmer, but not really hot. What a disappointment that an expensive "Rolls Royce" of a washer can't wash your laundry in HOT water. Why even have a temp. setting option if it won't work. I REALLY want to like this machine - just give me the hot water for my towels and bedding! A service tech is coming on Thurs - after only having it 4 days - NOT a good first impression!

Pros: huge capacity!, nice looking machine, quiet

Cons: Did not meet expectations, doesn't wash in hot water, door can't be reversed, don't care for tune to signal end of wash, expensive!!

On 6/23/11, a service tech came out.  He had never seen this problem before and ordered a new heater for it.  I am NOT happy that a brand new machine - less than a week old - should have to have any replacement parts already.  I contacted my salesman at H H Gregg and they will be switching the machine out.  I chose a model below this one - I'm scared to try this one again and have the same issue.  I sure hope that the WF431ABW works out.

****** MY MACHINE "WAS" THE WHITE MODEL Samsung WF520ABW/XAA 27" Front Load Steam Washer with 4.3.  My mistake for putting the review on this page for the Platinum washer, however, like another reviewer wrote: same machine - only a different color.  Regardless:  buyer beware! ******

UPDATE:  I LOVE the new model that I opted for - WF431ABW by Samsung!