Product review (5 stars): Great Customer Service and a Great Appliance
I've been using this Panda dryer for the past 10 months, but events in the past 2 weeks inspired me to write a review. I've loved having the dryer most of the past year. However, 2 weeks ago, I put my wet clothes in only to have the dryer not work. The motor engaged, but the drum would not spin. Grumpy over having to deal with a repair, I happily found out a 1 year manufacturer's warranty came with the appliance! Contacting the seller was incredible easy. I emailed them the order #, order date, model # and they were in touch within the day. At first it seemed like an easy home repair and they emailed me instructions on what to do complete with pictures. After sending a brief phone video of what was happening with it, they determined it was indeed a defect and sent me a whole new machine which I received within the week! This was hands down one of the most pleasant customer service experiences I have ever had anywhere! Communication was thorough and very speedy. And I am so happy to have this dryer again! I literally started using it out of the box. (There was one minor dent in this one upon taking it out of the box, but it is cosmetic and has not affected the performance). Not only does it get clothes dry, it's great on knocking out wrinkles and air fluffing them too. An extra bonus is the vent I use also acts as a little heater/humidifier. One thing I do use with it is the indoor vent kit instead of the plastic vent that comes with it. I think it helps with the sound too, although the machine is surprising quiet to me. In fact, it sits at the foot of my bed.