Product review (2 stars): Ice Dispenser Never Worked Well
My husband and I have had this refrigerator 3 years now, and the ice maker has never worked well.  The ice must melt to some degree, then freeze up again, creating a large mass of ice.  The ice dispenser and ice crusher don't function well when trying to crush a large block of ice.  We are empty nesters, and our freezer doesn't get opened a lot, so it's not that too much warm air is getting in there from kids standing there with the door open.  The only reason I purchased the side by side version rather than the French door version was for the in-the-door ice maker.  Wish I'd chosen another brand.