Product review (4 stars): Good counter machine
If you like ice then you won't be disappointed by this little unit.  We go through quite a bit of ice during the day and this machine keeps up with our demand. I do like how it has 3 ice cube settings but I always keep ours set to the largest cube setting. The basket inside is a great idea and comes in handy to for holding the ice cubes. I just wish it was a little deeper. We use fairly large cups 20oz I believe and once you fill 2 of those you aren't left with much ice at all. So I normally i take the basket out and let the ice fall into the machine and mix with the water. It does seem to melt the ice a little faster when its mixed with the water. But its the only way to store larger batches of ice. The unit also comes with a small and cute ice cube scoop. I say cute because of its size, but its perfect for scooping inside of the machine.
This is our 2nd one. The first one lasted about 2 years and one day I just happened to look inside and I noticed shards of metal in the water. I cleaned out the machine and started from scratch but the metal reappeared. It was small pieces of metal and looked like gears or something were stripping. So I just chucked it and thought well 2 years was good for a machine that runs from 8am-12pm everyday.