Product review (4 stars): Good product, poor service from Haier
Overall, as far as the product goes, I have to say I'm quite happy with the beer dispenser. No problems with the temperature adjustment (but then, I'm not trying to keep my beer at 34 degrees), it pours nicely, the components seem to be high quality - aside from the plastic hose clamps for the CO2 line, but those were easy to replace with metal ones at the hardware store.

However, I have to agree with the other reviewers, Haier's customer service is...challenging. My wife bought me the dispenser for Christmas (that's true love). She had it delivered to a neighbor's house so I wouldn't suspect anything. On December 26, I went to retrieve the box and set it up in my basement. Upon opening the unit, I discovered that a significant number of parts were missing - LIKE THE ENTIRE CO2 SYSTEM, TAP, AND KEG CONNECTION. Basically I had a $600 mini-fridge. You'd think someone in shipping might notice that the box was 25 pound light, but, whatever.

I called Haier, and they were fairly helpful at first. They told me I should fax a list of the missing parts along with my proof of purchase, which I did. They then told me it would be a couple days to "validate" my claim, a couple days to process the order, and then two weeks for the parts to arrive. I called back every few days to see how things were going, and it was easy to get a real person on the phone each time, but these people weren't able to offer much information.

Apparently, Haier's parts warehouse is located on the dark side of the moon, because it was impossible for customer service to tell me when or how the parts would be shipping. No way to get a tracking number, no way to know if the parts were in stock, nothing. So, I waited patiently for three weeks. When the parts didn't show up, I called back and, surprise, they couldn't tell me what happened. I talked to a supervisor at Haier, and she told me the same thing. She started to resubmit the order, but several parts were now showing up as backordered on her screen, with no ETA available.

At this point, I was done with Haier. I called Amazon and explained my situation, and I said I wanted to get an exchange or a refund. At first, I was told to "contact the manufacturer." When I explained that I'd been doing that for the past month with no luck, they agreed to exchange it, no problem. They also said I wasn't the only one this happened to. Within two days, a replacement was on its way, and I had a tracking number. Thank you, Amazon.

So, I didn't have tap beer for Christmas, or New Year's, or my birthday, but I've got it for the Super Bowl, and it's good.