Product review (2 stars): A notorious problem with the product caused me much headache.
My original review of the product was harsh at best. Being a technical person of reasonably good technical troubleshooting skills I tried to solve the various errors and symptoms this washing machine was exhibiting. I finally gave up, wrote a nasty report about it and called a repair tech.

$150 bucks later a repair man pointed out that the valve that controls the hot water flow failed. Anyone with a screwdriver and some patience can replace it. The part is maybe 20-30 bucks. I'm sour about my experience with Whirlpool and their lack of troubleshooting documentation, customer communication, and quality ... but I'm happy it's working now. I've raised my rating from 1 star to 2. Come on Whirlpool, what does it take to notify your customers about this repair!?. The web is littered with complaints about this same problem (long cycle times, Error "01", water flow issue). Customer service isn't that hard of a concept.