Product review (5 stars): Understand the way to hack this and you will be in heaven!
Honestly one of the best purchases I've ever made. It works 1000x better than coin laundry and it will save you a bundle. You need to keep a few things in mind and I've included my favorite hacks here for super clean clothes:

1. If you are looking for a set it and forget it kind of thing don't buy this. It needs babysitting. This machine is somewhere between hand washing and automatic. It does the work, but you have to do some work too.

2. Use only a tablespoon or two of soap. I suggest Persil or Tide.

3. Load and do not over-stuff. But it will do a lot. I can do a pair of jeans, 2 or 3 t-shirts, some underware and socks all in just one load. Don't overfill the water. Fill about 3/4 of the way up the lint filter inside. I set my wash time for 6 -9 minutes and that's all it really needs.

4. Drain and then refill again with cold water and run it for 3 - 4 minutes. Drain.

5. Now here is the step that really gets it all clean and all of the soap out of the clothes: Put about half of the load into the spin dryer. I have attached a funnel to the intake right next to the spin dryer and I use a hose from the sink to run water into the spin dryer for about one minute while it spins. This way when the water runs clear out of the hose and into the sink or tub you will know the soap is gone. Turn off the water. Let it finish spin drying completely.

Sometimes the machine will require that you hang on or support it while it spins. No big deal. I have mine up on the kitchen counter and just lean against it to keep it from walking.

Your clothes can then be line dried or check out the "Manatee" standing dryer here on Amazon for quicker hang drying. Clothes will be soap-free and not stiff if you follow these steps using the water intake for part of the spin dry to completely remove all soap.