Product review (3 stars): Has it's quirks but does alright.
My work bought this to upgrade from our old school ice trays. I wasn't involved with the setup but it's simple enough to use day to day. It does randomly spit out ice, and leaks for no apparent reason (quite a bit actually, and no the water trough was not over filled) so there's that. It produces small ice cubes fast (the first round within a few minutes) but as a previous reviewer noted they melt fast since they're hollow. It's definitely better than having to wait for the ice trays to freeze though. All in all, it has it's issues but we work around them.