Product review (1 stars): Birthday Disapointments
This was ordered was a gift for my husband's December 12th birthday.  The main item arrived, December 6, in time for his birthday. However, the parts needed to operate the machine did not  arrive until after Christmas.
 The items missing were:
  The dispenser handle, the cord to power the machine and the drip tray, the pressurized connector, cleaning bottle, the cord for the car and the very  important instruction manual.  If we had received the owner's manual with the initial deliver we would have been able to determine what was missing.
As of December 6th delivery we had only received the dispenser handle!!!.  I left messages with Carrie Williams through email and voice mail.  Initially I thought we were unable to connect, due to our time difference and my work schedule and both my husband and daughter called. However, after several voice mails and emails had not been responded to, I realized this was not the case.  On December 26, I called the company again.  I was given a lot of excuses and the blame was placed on the USPS system.  When I asked the to have the items still needed to be sent Priority Mail, I was told only part of the missing items would be sent.  During my conversation with the man this morning, he admited that he didn't know why 3 items were listed on the invoice and only one arrived.  He didn't seem to know where these items were and why they weren't all packaged together.  After that I asked for a supervisor and was given his voice mail.  However this supervisor did call me back immediately.  Rudy, the supervisor promised that I would receive everything by tomorrow.  But when I asked about the items that we initially asked for to be sent with those priority mailed, I was told I would have to wait to see if they arrived as planned through USPS.  So we are once again waiting for the first items.  I was given a lot of excuses as to why this happened.  This company does not want to take responsibility for the actions of their employees.  Compact needs to retrain and monitor their employees in the customer service and warehouse departments.  This is not a good way to do business.
After New Year's Day and help from Yves at Amazon, we received the final part and had the and were told the Owner's Manual only came as a PDF file.  After Yves talked to the supervisor at Compact, we received the final part.  It was thrown in a box unwrapped with another part and a small piece of bubble wrap.  The bottom of the platform was scuffed as if it had been used.
I would not recommend this company to anyone ever!!!