Product review (1 stars): Totally Disappointed
I made the unfortunate decision to purchase a more expensive, top of the line product thinking it would last and that I could count on great customer service.  I chose the Miele w3033.  What a bad decision - it has a major drum bering issue that would cost over $1000 to fix and I would have to ship the machine to New Jersey to have it fixed....huh?  The customer service has been poor.....I waited 2 weeks for someone to come out  to tell me it will cost a fortune to fix and I have to ship it out. I have had the machine for 4 years......I do not do heavy loads in it - no towels, blankets or sheets, I have my trusty Maytag in the basement for that.  Please listen to my advice and do not purchase this machine, It is not worth it.  I have 3 miele products that I purchased at the same time - all 3 have needed major repairs in the 4 years I have owned them.  I am not hard on my machines - they are just made poorly and not meant to last.  If you are thinking of buying a Miele, please think again any buy another brand.  Do not make the same mistake I did!!