Product review (5 stars): Fabulous
Washer is great!

We got ours in April 2009, so we have had it over six months now.
- Water bill has been cut by approximately 1/3 ($720 down to $480 per year).
- Water savings alone mean it will pay for itself in less than four years.
- Machine uses about half the amount of laundry detergent per load than our old machine.
- Capacity is enormous.  We do about half the loads we used to.  You will be surprised how much you can fit in one load.
- I'm sure the hot water bill is less also, but I can't quantify those savings since we got a new furnace around the same time.
- Clothes take much less time to dry because they are so much drier when they come out of the washer.
- Quiet.  Quality machine, no problems.

The new high-efficiency washers are very different from your old top loader.  Most of the complaints that you will read about are caused by improper installation or use.
- The washer *must* be adjusted to be level in order to work properly. The clothes will not be spun properly if it's not level.
- Don't use too much soap - if you do, you will have electrical and other problems
- You *must* use high efficiency laundry detergent
- If you leave the door closed all the time, you will get mold.  You have to leave the door ajar when not in use.
- The wash cycle does take longer than a traditional top loader, but you make up for it in the dry cycle.
- It will look like there is almost no water in the machine when it is running.  It is designed to work this way.  The clothes do get clean!

It's true that the clothes are often twisted when you pull them out.  I give each item a quick shake to straighten them out, then toss them in the dryer.

Unless your dryer is broken, don't bother getting a new one.  You won't need it.

The only negative: you can't do small, heavy loads very well.  When I need to wash the bath rug, I have to wash it with other items (like old towels) or the washer won't run properly (because of how it needs to spin).