Product review (3 stars): disappointing
This was the perfect refrigerator fit for our kitchen.  But after 18 months the refrigerator section stopped working.  It took two weeks to get the condenser replaced.  Thermador has very poor customer service.  I waited a week for their repairman to come out since it is has a 2 year warranty.  The man took one look at it and said I needed to call a local repair company in Dallas.  So that took another week to get the part and get it working.  I also ordered the charcoal filter and ice maker filter from Thermador.  They sent some random and incorrect parts like a water inlet???  I have spent almost a month trying to get them to take those parts back without charging me a restock fee or shipping.  I can get them on the phone but it's like the Keystone Cops over there.  The unit is working now but I don't have a lot of confidence.

The outfit who eventually repaired the unit said it's full of Chinese parts, as are all refrigerators now and basically "they don't make 'em like they used to".  I guess I would feel differently about that if I spent $2,000 on the unit versus $8,000.

The only good thing I can say about it is that the size is nice; it is really attractive and it had the french doors, which we needed to fit in our kitchen vs. the subzero which wasn't available.