Product review (2 stars): Looks good, but difficult to install to to design flaws.
The unit came with a small dent on the front right side where you can see it. See photo. I would have given it a one star, but my wife didn't notice it after the installation, so I gave it two stars. It wasn't enough damage compared to the hassle of returning something that weighs over fifty pounds. The outside of the box didn't have any visible damage, so I didn't find the damage until I took everything apart.

Pros:
1. Looks good.
2. Good suction. I didn't find the fan noise much different than other hoods.

Cons:
1. No installation instructions in the box. I found lousy installation instructions on their website. Their website has a place for a video, but there is no video.

2. One of the fans didn't work on low. Then it worked on high, but made a noise. Found out it was rubbing the plastic cover. I had to use a longer sheet metal screw to fix it. Its possible I warped it holding it up during installation, because I thought I tested everything before installation. Be careful not to touch the covers when trying to hold it up.

3. You have to drill holes for installation in preset locations (mentioned by others too), but the locations don't give you enough tolerance. I had one screw almost on my front cabinet. Other manufacturers making units one sixth the price have a slot where you put up screws and slide the unit on them. I had to use nuts and bolts, so I have holes in the inside of my upper cabinet. One person had to hold the unit up while another put in the bolts. The manufacturer should have several pre-drilled spots with the wider holes to slide on to screws to easily solve this.

3. Theres a metal box near one of the screw locations making it difficult to work with with almost no room for your hand.

4. I have no idea why they have handles on the upper grease screens. Its a waste of time to install them and they are not necessary. You should have a magnetic screwdriver to put on the handles.

5. The spacers above are painted and do not match the brushed stainless of the other parts. Unless you are short you would not see this or care.