Product review (4 stars): I think the interior is very well designed.
I've had mine for about two years and yes I did have an issue with water puddling on the mid floor and then freezing.  I called their service and elected to get a one year policy for $140.00 and it included that repair which was a fair deal.  The repairman has to drive 60 miles to reach my house.  I love my refrigerator.  I took 1 star off because the ice maker is under powered and weak.  Hopefully, I'll get the longevity I expect from it.