Product review (1 stars): Time Investment vs Product
The product arrived badly damaged and it has been over a month that I have been waiting for it to be replaced. I really thought that ordering this item would be a simple procedure and I would have my cooler within a reasonable amount of time.  August has now become mid/late October or I could wait for a refund which could take up to 10 days!!!

I should have listened to the other reviews...I am still waiting for someone in customer service to provide me with answers.