Product review (1 stars): Terrible product! Terrible Customer Service!
Terrible product and even worse customer service. We purchased a home with this unit already installed. It leaked terribly...large puddles of water sporadically appeared on the floor. It was very noisy too. We finally unplugged the unit for fear we would come home to major water damage. The unit then became moldy which we acknowledge was probably our fault for not properly and completely drying out the entire unit and inner components. I called EdgeStar's "customer service", was put on hold for over 15 minutes before speaking to a human, and then when I explained our issues, he told me to watch a video on their website. I asked if they had any recommended servicers that could come look at my unit to repair and/or clean it...they do not. The only option they have is to ship the unit back to their company in Austin (that would cost a fortune). The person I spoke with was extremely rude, made the comment, "You didn't even buy the unit!" to which I responded, "true but I bought a house that has your unit in it" and it ended with him hanging up on me when I asked him why he was being so rude to me. I have NEVER dealt with such a rude, offensive, unprofessional customer service rep...EVER. I will NEVER buy another EdgeStar product.