Product review (1 stars): Nice units but poor reliability.
Samsung top of the line product, falls short of expectations.

Indeed both washer and dryer from Samsung are beautiful units and a wonder as long as they work.!
We purchased these units in September of 2014.

After less 6 weeks  of use the dryer has faulted, and will not run. The dryer unit will start for about 5 seconds but stops with the electronic timer continuing to count down. We have tried To trouble shoot the problem every way we can, but unfortunately this model has very little service history record available. You would think something like this is easy to fix.? Not so with the complicated electronics and circuitry in unit!

We hope this is an isolated case and we may have a "lemon". However we are hearing that other customers who
may have brought This product recently may have had similar issues.

Android based samsung care app identifies this problem as an open door error. However technicians have looked into  this and feel  the problem is more complicated, could be faulting mototr or burnt out circuit board. This has neen changed once but the Problem persists
Samsung have been courteous in their assistance but unfortunately after 2 months we remain without a working drier.
Samsung have not moved forward to replace the units as they state that what their warranty is limited to "service only"
And  it is their choice on how they wish to remedy the defect.

For people seeking after sales service there are obvious limitations when Both parts and services being  provided by third parties,
servicing other makes or brands, who have limited resources for parts or for scheduling appointments. Either the parts are out of stock or the technician is unavailable for more than two weeks at a time. Warranty claims have to be routed via an 1800 customer service who for repeated calls will direct you to an executive customer support, who trained very well to be cautious and give lip service.

Lessons :  There may be better options available to you.