Product review (1 stars): How to return a defective filter?
Usually I don't have a problem with these filters. I recently replaced one (according to the instructions) and soon after I had what appeared to be some sort of sediment floating in the water. I contacted Samsung, and they recommended flushing another three gallons of water through it. It cleared up for a little bit, then the sediment resumed. I had purchased two, so I replaced the filter. I haven't had problems since. Samsung concluded that the filter was defective, but didn't want to exchange it since I purchased it through Amazon. Amazon says "This item is no longer eligible for return," and I couldn't find a link to contact customer service. So for now, I'm stuck with a defective filter.