Product review (5 stars): Good machine!
I have read all the reviews for this product, and have come to the conclusion that it is very important to read all the instructions very thoroughly before using the machine.
This fabulous machine works a little differently than the washers that we are used to, and so we need to adjust how we go about doing laundry. Not drastically, but in a couple of small ways that make all the difference.
I have learned to not overfill the machine if I want it to dry the items as well. In fact, I follow the instructions and make sure that the bin is only 1/2 full when drying. This is different from what we've been hearing that we need to stuff as many things in our washers as we can.  Sometimes the items are still ever so slightly damp, which can be a good thing, as I don't want my clothes crispy dry. But if I do want it completely dry, I simply run the dryer a bit longer. The machine is so inexpensive to run, that I don't mind doing a couple more loads a month. And living alone, it's always been hard to have enough of one type of clothes to do a full wash.
The spin is unbelievable! At the fastest spin, the items are almost dry.
I bought the full 4-5 year warranty because it is technology I'm unfamiliar with: condense dry, direct drive, washer/dryer in same compartment that I wanted that little extra assurance.