Product review (1 stars): This is a horrible dryer from a very unreliable company
This is a horrible dryer from a very unreliable company!! I purchase the washer and dryer set on labor day and it failed on 10/24/15 after several calls between Samsung and Lowes. A technician came out and told us the thermostat was broken. When the part came in and he replaced it the dryer would not turn on and he said the motor was BROKEN!! Several calls and the unit was replaced with a new dryer that failed again after a couple of weeks. I contacted Ms. Tracy Feoranz with the Office of the President of Samsung several times and she communicated with me by email until this last incident. I have not received any further correspondence. I informed her the product is defective and I contacted Lowes and they are going to replace the washer and dryer with Whirlpool units. We are praying that these units will work better. FYI (I purchased the Merlot Front loader Washer and Dryer units).