Product review (2 stars): Avoid this machine
I will start by saying, the customer service from the manufacture was exceptional.  Quick responses, very courteous and very willing to help.  Now for the bad.  I have wanted an ice maker for years.  After full kitchen renovation and a custome space built in for an ice maker, we pulled the trigger.  I did a considerable amount of research and price shopped for months.  I purchased this unit online from the manufacturer at a sale price with the pump and a 5 year warranty.  I figured with the warranty, we could put up with it breaking occasionally as long as we could get it fixed with no additional expense.  I was wrong.

The product makes great cubes.  They come out in sheets that you need to break up.  Not a big deal.  We upgraded from the plastic scoop to a metal scoop.  This was a must.  It's pretty quiet event when making ice.  Produces a lot of ice in a short period time.  We entertain a lot and it could always keep up.  After the first 6 weeks, it stopped moving water to make ice.  The water pump failed.  After some back and fourth and two weeks, it was fixed at no cost.  About 2 months later, we noticed water all over the floor.  This time the drain sensors failed.  The unit was completely exchanged for a new unit.  A pain considering the size and packaging.  We just switched boxes, but a pain non the less.  This unit ran perfectly for about 4.5 months.  Again, water on the floor.  The drain sensors are not consistent on theses units.  A tap or a kick usually activates/loosens the sensor to drain the water.  This was the last straw for me.  The unit was returned for a full refund to include the warranty refund, with really no questions asked.  I have ordered the Manitowac under counter machine for more $.  Let's see what happens.  Under no circumstances purchase a machine like this without a reputable extended warranty.  You will regret it.