Product review (1 stars): Amazon 5 stars; Ice maker 0 stars.
Ice maker was shipped within hours of placing my order - Amazon does a great job of expedited processing and shipping and gets 5 stars.

The one star rating is for the product itself - I was either sent a lemon or something happened during shipping because the ice maker would turn on, cycle through the ice making process, but would not make any ice. I followed guidelines in the manual as well as all advice I could find online. One expert suggested there is a problem with the coolant. I'm not paying to have someone look at or service a new product I just spent $100 on. Sent back - waiting for my refund. Will consider ordering again because I really need an ice maker, and this one looked great.