Product review (4 stars): Impressive little machine..and customer service is definitely on point!! I'm super pleased!!
I live in an apartment complex where the cost to wash clothes for me and my 2 children was becoming very costly to use the laundry room. I was so happy to find this product since receiving it meant that I didn't have to carry laundry across 4 buildings to use the 1 laundry room in the complex. When the machine was first delivered, I unpacked it and used it the same day.

I immediately didn't like the flimsy little hose that's suppose to attach to the faucet but doesn't. I also didn't like the fact that there was no rubber seal around the lid of the washer, which caused water to seem out from the lid during the wash/rinse cycle so I always had water to clean up off of the floor, though not a lot at all...I usually could clean it up with a couple of paper towels. Lastly, I didn't like the fact that it doesn't have wheels on it to make it just a little bit more portable.

This machine was delivered on time, so I was happy about that. Overall, I loved the machine when I first used it and I was extremely impressed with how well it performs in terms of cleaning....VERY IMPRESSED!!  However, after using the machine about 3 times in one month, it stopped draining. I'm not sure if the pump stopped working properly or what, but none of the water drained from the machine. I had to transfer the laundry to spin dry without any of the water draining. By the time I was finished with my last load, I was stuck with a machine full of water and the only way I was able to drain it was to use a pot to pull most of the water out of it and then get somebody strong enough to move it with the water that was left and put it in my bathtub so I can level the other flimsy little hose and drain the water that way.

It still washes pretty good but considering the manual work I already have to put into it, which I really don't mind, I can't see having to struggle to move it with a tub full of water after every load just to get my laundry done. I'm returning mine in the hopes of getting a better, more durable and reliable portable machine from elsewhere. I'm so disappointed because in spite of my initial dislikes, I quickly grew to love the little machine after the first use.

***THIS IS AN UPDATE TO MY LAST REVIEW***
Customer service is beyond excellent!  They have gone above and beyond to help me get my issue with this machine resolved. I couldn't be more pleased with all that they've done. After my first review, I was almost immediately contacted by a rep and they sent another machine to replace the one that stopped draining. The second machine I received was damaged in transit and guess what....they sent me another one!!

I'm still super pleased with the performance of this little machine! I'm a mother who has raised 3 kids into adulthood and currently raising 2 elementary school-aged children and for as long as I've owned the standard size washing machines and dryers over those years (this is my first time using a compact washer), I don't recall my clothes ever being as clean as they get with this machine. My whites are brighter then ever and I've noticed stains come out of my clothes much better. I've never been a fan of washing machines without agitators but this one really gave me some faith in the capabilities of such washers.

There is a lot of manual involvement, but considering the money I would otherwise be spending to use the laundry room in the apartment complex I live it and the money I would be spending, I really don't mind the MINOR labor at all! I still say that the machine should come with more sturdy inlet and drain hoses, as they are extremely flimsy (I've found a way to use both so that I can use the machine as intended without much complication at all), a set of wheels so that I can push or pull it instead of carrying it to my kitchen from where I store it when not in use (I know it's not all about me, but I'm just saying :-) ), and it definitely needs a rubber seal of some sort around the wash lid.

Other than that, I don't think I could ever expect anything better than what I've gotten from the performance of this machine to the customer service I've received to resolve the issue I had with the first one, especially at the price I paid. I have to say that if it doesn't last beyond a year (I hope it does), I wouldn't hesitate to buy another one to get me through the next year simply because I know that any problem I have will be promptly taken care of.