Product review (5 stars): I am so disappointed. Immediately upon arrival I used this machine for ...
Update:  Notified company who replaced the product.  This products works wonderful for us. My husband had open heart surgery and is limited on fluid intake so I bought this product.  It has been a blessing. Would buy from this company again.

I am so disappointed.  Immediately upon arrival I used this machine for one week and it worked great I was loaded up on ice.  Needing to make more bags of ice on .  Sunday I added bottled water this week and it will not make ice.  It keeps telling me to add water but I am already to the fill line.  I fill I spent a lot for a product not to work. Trouble shooting guide I have followed with no success. I cannot find a number to phone the company to discuss this with them.