Product review (1 stars): LG customer service - oxymoron
Bought this oven and after a couple of months, the cooktop turned grey. Had it replaced under warranty.

After that repair we used the cooktop a couple of times. At one point I thought I smelled smoke (very faint). Then my husband noticed that some of the elements were a few inches lower than they should have been.

As it turned out the LG technician didn't put the elements back correctly.  Tree elements had dropped within the cooktop, and broke. And one element was singed from burning.

Called LG (again) and this time LG brought in a NON LG repair person. He said we couldn't use the oven until he replaced the cooktop. He deemed it a fire hazard. It took 11 days to get parts in.

I have been over three months calling LG file a complaint and get some kind of compensation for going 11 days without an oven. They have finally worn me down. I have given up trying to get any kind of satisfaction. I will never buy from LG again. We are located in Ontario. Do NOT let LG send you their in-house repair person.

One picture is showing one of the three damaged elements, in its dropped position. You can see how much lower it is than the one beside it. And the second picture is after the technician took about our cooktop to find out the extent of the damaged the LG repair person caused. This is one of the three broken elements.

Based on their customer service, and repair technician, I will never buy LG again