Product review (1 stars): Louder than advertised and customer service rude
Do not buy this hood. It is extremely loud. If you do buy the hood make sure to measure the sones. You can get an app.  The sounds are much louder than advertised. Not only was it loud but it made a loud rattling noise. I called the company and they wanted me to send a recording and so I did. never hear back so got amazon involved and the company called immediately. The woman who I dealt with was very rude and said they do not take returns. If you read the return policy and I quote "No questions asked" .  She finally came back and said under this situation they would let me return it. She informed me,once again rudely, that I was to pay return shipping.  We did some more research and bought a Broan Elite. I love this hood and so quiet. BYE THE BROAN