Product review (2 stars): Done in by a 50-cent plastic part.
We have had three of these, and just decommissioned the latest one today.  They last about 2 years, and they all fail in the same way.  The photo shows why - a cheap plastic part in the scoop mechanism eventually cracks because it is weaker than the ice in the tray.  If they would fix that, it would probably last a decade.