Product review (4 stars): 3 star product, 5 star customer service
I originally had some problems with this kegerator. The chrome on the metal rail was flaking off and looked used and It wouldn't get cold enough even with the dial set to max causing a lot of foam. I contacted the company about the rail thinking they could replace just that. They were happy to replace the whole thing but not just the rail. I opted not to do this since I already tossed all the packing and didn't want to go through the hassle of shipping such a large item, but that was my choice. As for the temperature, they had an awesome technician "Steve" contact me. He gave me his personal number so I could call him when it was convenient for me. He was easy to work with an had me move the thermostat sensor which was a 5 min fix to that issue. It now cools to 38 while being set slightly under the max. They should have him rewrite the instructions because they are next to useless, but YouTube has tons of helpful videos. I'm still having some foam issues, but I bought a longer hose for a few bucks and will be trying that soon. That being said the product is doing what it's supposed to for the most part now, but it should've came like that.