Product review (2 stars): Caveat emptor--due diligence may not be enough
I did my due diligence when I ordered this hood; I called the company n Ohio and asked if the hood/chimney cover would work for the 9ft ceiling in my kitchen and the rep said yes. (I did not budget for the extra $100 chimney cover for higher ceilings.)  Someone also left a comment saying it would, so I felt fine ordering it. When my contractor installed it according to the manufacturer's instructions, the chimney hood was two inches short, meaning the pipe underneath is now exposed.  Page 4 of the manual reads, "THE HOOD SHALL BE NSTALLED AT 28" MINIMUM to 36" ABOVE THE COUNTERTOPS."  My countertops are standard height, and the contractor installed the hood at exactly 28 inches.  When I called to explain the problem, I was sent a short piece of chimney cover, the a half-size duplicate of what I already have and our contractor can't make it work because of the design. I called back and the rep gave me the runaround and told that I misunderstood the manual. And that nobody has ever had this problem before. And that all houses are different, so I should try to understand.

I asked for a longer chimney cover to be sent so that I can install what I paid for, a hood and chimney cover to fit a 9 ft. ceiling,, but they want me to pay $100+ for the longer hood.  I explained that this is a bait-and-switch technique that I am very uncomfortable with.  I asked for an answer by the end of today, and, not surprisingly, they have not returned my call.

The moral of this story:  if you have a nine foot ceiling, know that you may have to pay an extra hundred for this unit to fit it if you install it at 28".  I now have to pay my subcontractor to take it all down, and install it two inches higher if I decide to keep it. Very aggravating, because now we will be looking at the bottom of the hood rather than the hood itself when we stand in the kitchen.