Product review (3 stars): defective part
I purchased this refrigerator less than 4 years ago.  For the second time in less than four years the central crisper support  must be replaced. This is a plastic part that supports the two cripsers.  It is held in place with a small plastic tab at the back, so when the drawers are extended this small plastic tab supports the weight of the crisper.  And it  breaks off.  I was told by customer service that you "can not fill the crispers too full or put too much weight in them" (BUT no definition of the maxium load).  I have never had this problem before with a refrigerator; this part is poorly designed for its use.  I learned from "customer support" that there is a 30 day return policy and a 90 day warranty on the part.  They will not replace the defective part; you must pay for it.  If you try to replace the part under the 90 day warranty, you must have a technician come to verify that the part was properly installed (!).  AND you must pay for this inspection of the $30 part (apparently this cost varies by area so they have no idea what this would cost you).  I have to say this is the worst customer service I have encountered for a poorly designed part.