Product review (5 stars): use every day
I didn't have a problem ordering by phone. They did offer everything they had, but a simple no to each thing was sufficient. they were up front about the shipping amounts for each item, yes pricey , but if your willing to pay ok. arrived in a timely manner.
I found my existing cookware not compatable, but the basic cookware that came with my BOGO pic is all I need on a day to day use.
I use mine daily and am very pleased with the preformace and would recommend and actually have recommended to several family members.