Product review (1 stars): Update- Haier RDE350AW 6-1/2 Cubic Feet Electric Dryer, White
After posting the review below, I was contacted by a representative of Amazon.com. He agreed that Haier America's response to my dryer problems was not appropriate and was taking far too long. He said that he would contact Haier and request, on behalf of Amazon.com, that Haier immediately replace the defective dryer that they were taking so long to repair. Within days Haier contacted me and let me know they were sending a replacement for the defective dryer. Within another few days I received by new, and properly working dryer. I thank Amazon.com for making the effort to help one of their customers who was not being properly served by one of Amazon's suppliers.

While this dryer performed adequately when I first received it, after 8 months it abruptly stopped working. When I contacted the manufacturer they made arrangements for a service company to come out and repair it. After 3 trips they could not repair the dryer because the third part that was determined the dryer needed was not available from the manufacturer and was on back order. Eventually the service division for the manufacturer told me they would request a replacement for the dryer since they did not know when the part would be available. By this time 6 weeks have elapsed since my dryer stopped working. The manufacturer has still not given me any information as to when the dryer will be replaced or in fact if they will honor their warranty and repair or replace the dryer.

I also contacted Amazon.com to see if they, as the seller of the dryer, could persuade the manufacturer of the dryer to fulfill their obligation and replace my dryer. I was told by the representative at Amazon that they could do nothing.

I will certainly never buy another Haier product or any appliance from Amazon.com in the future.
<a data-hook="product-link-linked" class="a-link-normal" href="/Haier-RDE350AW-6-1-2-Cubic-Feet-Electric-Dryer-White/dp/B001QLFFES/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Haier RDE350AW 6-1/2 Cubic Feet Electric Dryer, White</a>