Product review (5 stars): Good Filter, awesome customer service!
We bought this filter a couple of months back and they went into the fridge last week.
We instantly noticed a metallic taste, especially when drawing water after a long break - like first time in the morning, and reported it to Rojo Customer support. They told me that it sounded like a seal was damaged during transportation and sent out a new one the very same evening.
I received it in a day and I'm happy to report that the replacement worked just the higher-priced filter that it had originally replaced.

So the product gets 4 stars and Rojo CS gets 5 stars!