Product review (1 stars): THIS UNIT CRAPS OUT EARLY & THEIR WARRANTY REQUIRES YOU TO SEND THE UNIT TO THEM ON YOUR DIME!
I purchased this item in early May 2015.  After installation it produced ice, no problem.
In June / July 2015 the thing produced ice, at best, intermittently. In early July, I contacted the manufacturer RE: this
& they requested the purchase details which I provided. The unit then began to behave better, producing an
acceptable amount of ice most of the time however with occasional failures. During that time I learned some "tricks" to
 resume ice production.  This went on until just recently, May 2016 when the thing just stopped making ice and none
of my "tricks" would work. I contacted the manufacturer RE warranty repairs & they replied they may provide warranty repairs
as long as I SENT THE THING TO THEM, with me paying the freight.
I am not a pack-rat and the packaging the thing came in is long since gone. Thus I would have to dream up some kind of large,
big box contraption to send it.  I gave up.  No Sunpentown product will ever be on my property again.