Product review (1 stars): Thermador Gas Grill - Deep Problems
I thought I would do this as a service. I bought the 48inch outdoor grill with wok, with warming drawer, with side burners, with rotisserie, with subzero ice maker, with sub zero fridge in an integrated assembly for use in a semi-covered outdoor BBQ setup in Maui. I think the cost was over $20k and it was installed by the Thermador factory representatives. Everything was installed 5 years ago.  I'll just go through a quick litany of issues. The fridge has had to be repaired twice, the IceMaker has had to have fans installed even though the specifications say that it can be installed with minimum clearance. The ice maker usually produces soggy ice - right near melting, and this is during winter months. We have had service people - also authorized work on it at least 7 times and we are presently having to put in more ducting and fans. The igniters have failed three times. The rotisserie has failed twice requiring about $300 in repair each time. The warming drawer needed complete replacement in the 2nd year and all of the fittings and electrical were deeply rusted and corroded. On top of this, I have never liked using it as it seemed uncontrollably hot. This is an LP conversion from the factory and the proper orifices were installed. When we brought up the problem to the installer servicer he first tried to solve it, but then said "they are all like this - there is no control". Last year I finally started to see if I could solve the problem and found that the continuous "infinity" adjustment controls on the front actually had no control - only on and off. They are market Off -Lite - Hi - and Lo. But none of the 3 zone controls adjusted the flame at all. We figured that something had been improperly installed. Integrated as part of this on the right side are two side burners. They work well, with continuous adjustment, as you would expect. The same with the Wok. I started probing more deeply and went back to the original manual for this model as well as two others in the series and it said that all burners have infinitely adjustable control. I finally went to the installers manual and saw the phrase: "LP options in the 48" inch version have no control". This was obviously discovered after the units were designed as whatever the problem that arose that kept them from offering this feature in the actual deliveries of their product - EVEN THOUGH THEIR INSTRUCTION MANUAL DESCRIBED IT AS A FEATURE - a feature that makes the entire BBQ useless if reasonable control of heat is important in your cooking. As I have gathered more information trying to figure out what to do next, I have learned that on Maui the authorized service men are recommending to people that they DO NOT BUY THERMADOR/BOSCH. It has been 5 years since I purchased this, so I don't know if I have any ability to claim damages, but it was never capable of fitness for use, so possibly there is a chance at some recovery, but my intent now is to warn people away from this brand. I have been doing some research and see that these are not isolated problems and that there are many brands superior to Thermador, some at quite a savings. - Just using this as a forum.