Product review (1 stars): Worst company to buy from - doesn't live up to Amazon standards
HCcost delivered our washer/dryer a month ago. We are under construction, so it took a while before we could install. A few days ago we finally got a plumber to install the product -- only to find out that it  was damaged (most likely in transit). Huge dent on the top of the unit. I emailed Amazon and HCcost immediately to ask for a replacement because the dryer drum was scraping against the dent. The item cannot be repaired because the dent is too extensive. Evidently, we are 3 days past their return policy. This is the worst customer satisfaction policy ever. What kind f a company is this? And, why does Amazon parter with someone that makes them look bad? We have been renovating our whole house, and have gotten much of it from Amazon. This is the only time we have been disappointed. Now I'm stuck with a piece of junk in my garage. My only hope is AmEx. At least AmEx stands up for the customer. Please resolve this issue. We have been great customers, but this may change our minds about who to shop with. HCcost has no idea about CXM. The experience is everything. And this experience is terrible.