Product review (1 stars): $880 in repairs after 5 months
My 5 month old washing machine was making terrible noise and drum not spinning.  Called customer service and had repair service set up.  Not only was the time they gave me incorrect, but a completely different company came out than what I was told.  Upon looking at the unit, the technician found that the pulley had come loose allowing the belt to BURN HOLES through the back of the drum.  The unit was actually leaking water out the back without us knowing.  Needs the pulley, belt, bolt, drum, and basket all replaced.  Basically everything except the motor.  Total cost of repair is $880.  Now it is under warranty and only 5 months old, so you would think they would just replace the 5 month old unit.  Called customer service back, and nope, they are going to do the the repair instead.  Talked to corporate customer service and they said they will not replace anything that can be repaired.  When I told them I would be posting my experience on Social Media and review sites, they said, "we don't care".  Now I have to wait 2 weeks for them to get the parts to the technician and be stuck with my "unusable" expensive 5 month old washing machine.  I will never purchase this brand again based on their lack of customer service and poor workmanship of the product.

So even though the company "doesn't care" about the negative reviews, I am strongly urging everyone to stay aware from this product and the brand name in general due to my customer service experience.  Those of you who are still feeling excited about how this product looks and works while it's new, keep your fingers crossed.  That feeling sinks very quickly when you have to call for warranty service...