Product review (5 stars): Better take a look at your agitator
...and see if it's turning the way it should. Noticed ours wasn't working one day; who knows how long these dogs might have been worn out. If your washing machine sounds quieter than usual, your dogs might need replacing. Beats driving out to the parts store, which for me probably would have been at least 15-20 miles away. I also bought the suggested motor/pump drive coupler, since I have had to replace it a couple of times. Might as well be ready for the next time it happens, then I'll have the part at hand without having to wait to get one. For $6.74 for both the dogs and the coupler, it's going to save you a lot of time and money to do it yourself. If you don't know how to do it, there are several videos on YouTube that will show you how to get it done.