Product review (2 stars): Once it's done, you may be on your own.
I really like this machine.  It has been a life saver.  But the customer service, despite the reviews, was pretty bad.
One of the knobs flew off, thank goodness there was no one in the bathroom at the time.  It flew off with a great force.
I paid for the 3-year warranty with the purchase of the product.  So I was referred to the company, from Assurant.
They sent me two knobs, and said they didn't understand what my problem was, in broken English.
They have not responded to any further emails.  Good product, but once it's done, you may be on your own.
I purchased  in May 2015,  the knob flew off about 4 months later, and It spins in one direction now.
I was instructed to snap the knob on, which pushed the casing down.  I feel they are leaving it up to the insurance to do the work.
I hope I get a better performance from them.
I considered purchasing additional machines, as gifts, but may seek another manufacturer.