Product review (1 stars): LG: Worst customer Service by a consumer electronics company: Good LUCK!
The drum in this unit had barbs on the interior that ruined almost everything that went into it.  LG Came out to repair the unit. Never fixed it properly. The unit leaks like a sieve  and has flooded our first floor and basement.  LG apologizes on the phone but has never called back once after a dozen calls in Huntsville, AL.  Their Executive Service team is like talking into a black hole. They are very courteous but do nothing to help. They routinely fail to follow through on what they promise. Do yourself a favor and buy from another company American or Samsung that knows what it means to stand behind their product under warranty.  Good luck to all of us that bought LG. Life is definitely NOT GOOD!!!!!