Product review (1 stars): Thermador Customer Service is non-existent. Faulty product, even worse customer service
We purchased our Thermador built in fridge for our new home and it was installed in March 2016. From the day we got it it has been making a loud, shrill noise that makes it almost impossible to be in the room. The noise happens four or five times a day and last for about 30 minutes. The service company agrees that the noise is there and is unacceptable. They changed the fan out and that did nothing to fix the problem. We have gone through Thermador "customer service" requesting a new unit and have been told they will only repair this one. Now they want to replace both compressors in the unit. In trying to get past "customer service" and get this taken to a higher level we have met every roadblock possible. The product is unacceptable but the customer service provided by Thermador is the worst ever. I strongly recommend you do not purchase Thermador.