Product review (5 stars): This is a wonderful and simple to use device to thaw the ice ...
This is a wonderful and simple to use device to thaw the ice in the water dispenser. We had a repair man  before we saw  this invention on the internet.  The so-called expert charged us $125 and recommended that we defrost the freezer and refrigerator for a couple of days.  Also, forget about using a hair dryer to defrost the freezer.  This device took  minutes to thaw the ice in the water dispenser tube.  It is nothing more than  a thin tube and a syringe to push the water up into the dispenser tube which is accessible by the paddle that is used to open the water valve.  The recommendation for using it was not correct in our case as the 30 sec of microwaving the water was not enough to heat it up.