Product review (1 stars): Buyer beware
Buyer beware
On my second Icon refrigerator due to a faulty ice maker. The first one was replaced under warranty because they were not able to fix it. Now on my second one the ice maker quit working again. We had the service tech out to make a repair and it was told it was covered under warranty. Parts ordered and installed and still doesn't work. Tech called Electrolux after another service call to troubleshoot repair and he was told that they have done everything they can do to fix it and they would take my issue to review. Just received a letter in the mail from their review and they would like to offer me 10% off on a new refrigerator. What the !!@#$#@@$@? Looking for someone to help explain to me why I would want to purchase another product from them when the last two have failed? In addition the parts they sent to fix my current ice maker consisted a block of foam that covered the whole back of the refrigerator because apparently the foam inside is degrading causing the ice maker to fail. Seems like a manufacturing defect to me. I'm going to take my 10% letter and 90% of my free time and share my story with everyone I'm able to so they can make a informed decision prior to purchasing a product. If this is the way their customers are treated I think I'll take a chance on another manufacturer.