Product review (1 stars): A washer that cost this much should last longer...It doesn't and the company doesn't care!
I purchased a Whirlpool front load washer 12 years ago after extensive research. I did not purchase an extended warranty because in general, Consumer's Reports advises against them. Recently my machine was making a loud banging sound and the certified Whirlpool serviceman stated the part/repair would cost over $700. I am so very disappointed. One would think that a machine which cost $1200 12 years ago that has just had regular use, would last longer than 12 years. I contacted corporate Whirlpool's corporate headquarters to try to remedy this situation because I quickly realized that the regular customer service office could not help me. The gentleman I spoke with at corporate was short with me from the very start of our conversation. When I became frustrated, I asked him if he thought a $1200 washer should last longer than 12 years and he informed me that what he thought was irrelevant. I informed him that although I have been a repeat customer of the Whirlpool product for over 25 years, and that every one of my appliances is a Whirlpool (Gold, no less!), that this was going to be the end of my relationship with the company. Done! Why spend all that money for a product that doesn't last???