Product review (1 stars): Received DEFECTIVE UNIT, AGITATOR BROKEN ON PANDA WASHING MACHINE!
Wow...

The Panda washer I received does not agitate at all. I followed all the instructions. The agitator does not move at the bottom at all. When turned on, the machine just makes the timer/clicking noise, but the agitator does not move at all and therefore the machine I have is useless.

This is an extreme inconvenience to me at the moment as I had the product delivered to my previous address and didn't even unpack it. I just moved and had been assuming the Panda would work properly here at my new apartment once setup, apparently I assumed wrong and you cannot even trust the best Amazon reviews, as I am reading this problem is not exactly isolated?

I am hoping to get things resolved quickly by receiving a new WORKING unit at my new address as soon as possible. Unbelievable...I'm wondering If I should even be asking them for another one if there are a lot of defective Panda washing machines out there. What is going on Sonya Inc?

- Jim

Update 6/13: Well, you guys really are not paying attention the e-mail conversations we have been having, yet you keep stressing that you want me to remove this negative review. That seems to be the only thing you guys are concerned with in terms of customer service. The package was picked up here at MY NEW location (as I stressed tons of times in the "customer service" conversations that I have moved and gave you all the information), and you verified the new address information as the defective unit was picked up here! So you guys know I live here, but I just recieved an e-mail AGAIN asking me to remove this negative review and you provided a fedex shipping number.

What do you know, I tracked the new package with the supposedly working Panda washing machine, and OF COURSE it is going to my OLD address. Unbelievable. The shipment just started shipping today, Weds, after the DEFECTIVE ITEM was picked up on Friday. I was told the working machine would go out ASAP, but I was OK with waiting a few days just to ensure that they delivered the package out here to my new address.

My patience is running thin with this company, as I clearly will not be receiving a working unit in a satisfactory timeframe. What is going on with your company that after all those e-mails and conversations you still ship to the wrong address? You just care about me removing this review, but I still don't have a working Panda washing machine. Interesting how this is all unfolding.

Seriously though, where is my working Panda washer and why is it supposedly being shipped to the wrong address?

UPDATE 6/19: What do you know, the Panda washer package arrived at THE WRONG ADDRESS. I don't know how many conversations I have had with this company the past 2 weeks, they picked up the defective unit at the correct address, but shipped the supposedly working unit to the wrong address. I have never been more unsatisfied with an online purchase, and I buy a lot of things online. It has everything to do with forcing me to take time out of my day to repeatedly verify information with this company, only to STILL have them not follow through on their end (I just had a bad feeling as you could probably tell based on my feedback here, you know when you just don't "trust" a company to follow through and get that uneasy feeling after speaking with multiple people?). It is clear to me it is a popular product and they ship enough of these things that the "good" reviews will always outweigh the bad, especially here at Amazon...but judging by their service and the "unclear" communication I would not be surprised to see some changes in this product's popularity over the coming year, they need to look out for their customer's needs AND NOT JUST REASSURE THEM WITHOUT ACTUALLY DOING ANYTHING.

SO I STILL DON'T HAVE A PANDA WASHING MACHINE