Product review (2 stars): Delivery Delayed by months, Defective Unit still awaiting replacement
I order this item on Jan 5th, 2014. On Jan 26th I get shipping "Notice", but nothing shipped... Finally on Feb 15th I get my order. I was amazed that I was patient enough to wait this long but I did. Then I install the unit on March 5, and the output side leaks. Back to the supplier for a replacement top section and they said sure we'll ship one. Nothing comes, I ask again, then I am told "Shipping today should have this by Thursday". Still nothing. And I an still waiting and emailing, now 3 months have passed since the order date. Conceptually, the product is what I need for a weekend lake house with hard water. But this delivery scenario is ridiculous. This is two star review because at least he company responds to my occasional emails. I am not pestering with daily requests, but maybe I need to. Cannot recommend a purchase from this supplier based upon this experience.