Product review (1 stars): small issue, big problem
received item in short time frame, replaced old unit transferring wire bail. seemed to work but discovered that when bail went up to unload new batch bail stuck up stopping ice production. after contacting company about my issue was informed that all returns must be in original packaging or they would not exchange or refund. they would give me a discount on a new purchase (i think i will pass). furthermore due to false claims in the past (my first and last purchase) item must be returned for proper diagnosis. if item is found defective then they will ship replacement. seems like a lot for a less than $50 item. no mention is made on sale page about these stipulations. i discovered by chance that removing bail from rear guide and it now works like a champ. i buy a lot online and this is the shabbiest treatment ever.