Product review (4 stars): though if the easy fix he talked me through over the phone had ...
Impressive customer service!  For the life of me could not figure out how to get this thing to stay lit, but called their 1-888 number and received a very helpful response from a technician.  Problem solved, though if the easy fix he talked me through over the phone had not worked, he was prepared to work on a replacement, as well.  Much appreciated.

So for future buyers who may run in to this issue: This product includes a sensor that automatically shuts off the gas if it doesn't detect flame.  Some other reviewers have stated that this sensor needs to heat up.  In my case, the service tech told me that the sensor actually needs to be *touching the flame* - he even suggested very gently bending it with pliers to make sure it was fully in the flame.  So just make note as you are setting it up.

Otherwise, an easy installation process, very nice, clean appearance, and seems to kick out enough heat for some basic cooking.