Product review (5 stars): Very pleased on the quality of this product.
I purchased this item, after going to the "Orange" and "Blue" brick and mortar stores, looking to replace my aging Panasonic 9.6V impact driver.  I looked at all the other Lithium-Ion based ones in the same voltage class, disliking the Bosch and Milwaukee due to grip size (width), the Skill for lack of an extra battery, the new 12V Ryobi (no clutch), and wasn't going to wait for the upcoming Makita.  One other factor I looked at in buying a new drill/driver, was the other tools available/upcoming and a heavy sway for me was their new Saw based on the 10.8V system.  It doesn't sound like much, but my job as a computer tech/network engineer, I only need a lighter duty reciprocating saw to cut holes in floor tiles and to cut down telco racks.

So far it has been quite useful in reconfiguring server cabinets, putting a car stereo in my Jeep, and for drilling 1/2" lag bolt holes in some stairs.  It isn't a power house, but wasn't purchased to be one.  I was actually surprised by the quality of the product and have to say that the 1/4" hex adapter has very little slop and what minor drilling I have used it with, was very little "walk" with the bit I used to for the stairs mentioned above.  The length of run time with the Li-Ion packs has been a real bonus.  Where removing and reinstalling the myriad amount of screws and bolt to install server gear,  I used only 1 charged pack for almost the whole day.  The LED ring is pretty useful as well.  Working under the dash of my Jeep, I didn't have to balance a flashlight on my chest or worry about ripping a headlamp off my head.  The hard case is really nice, yet I find that most situations,  I drop the drill, with an attached battery, and a Picquic bit pack, into my notebook case and have a go-to tool available wherever I am working.

My only non-issue really is the 21 torque settings, superfluous in practice, since I have only used 4 (3, 9, 15, and drill) and can't foresee using anymore.

I hope their flashlight and impact driver become available soon (am about to pull the trigger on the saw) and I will have my "whole" set.