Product review (1 stars): If it doesn't work, Samsung does not stand behind their products
When we replaced an earlier model with this one we began to experience intermittent problems with the spin cycle. This left our clothes soaking wet. Called Samsung customer service and their representatives could not have been less helpful. My wife and I spent hours on the phone with their representatives who read from a script of responses. I even took a day off from work to run through their "phone diagnostics". This amounted to cleaning the front drain and repositioning the hose. While this did nothing (no obstruction or even slime as the unit is only three months old) the representative told me that because the machine had completed it's cycle after "this fix" they were not responsible. I repeated that the problem had been and still is intermittent. Out came the script of responses. The representative even offered to send me the script or handbook for dealing with customer problems. I felt they were making me  responsibility for diagnosing the problem and they repeatedly told me if a repair person was sent out and the problem did not occur I would have to pay the bill. I asked to speak to a Supervisor and after 10 minutes on hold she finally picked up the call and repeated the same script of responses. I am left with a machine that works sometimes and sometimes does not.

Samsung clearly does not stand behind their products and calling customer support has been an epic frustration. I will never buy another product from Samsung because if it does not work they don't stand behind their products. We have wasted countless hours over the past week and the only thing that has changed is my blood pressure.  .RWS