Product review (3 stars): Customer service is horrible!!
I have only had this machine for 7 months now and I have been having major problems with it for the last two months. Although,  the machine works fine, customer service is an exercise in futility and frustration! First, the manufacturer has no stores or service representatives in the United States,  they're located in Canada. Secondly,  I am being told that I will have to conduct the repairs myself,  they will send the necessary parts based on their assessment of the problem. The other  option is to ship the unit back to the nearest store which is in Canada. Bear in mind that shipping is at your expense, both ways!! Add $180! Unless you are handy with such repairs, which I am not, my suggestion is to purchase a product that provides repairs locally, within the contiguous US, at the very least!