Product review (1 stars): Great looking machine, abysmal quality and customer service
Poor quality and even worse customer service. I purchased the machine in Feb. 2012, and while the machine worked well at first, the quality of the components used showed through after two years. The spin cycle began to develop a loud noise, which increased over time, until I put a service call in. I did some research on the side and suspected a bad bearing, based on the noise. The tech diagnosed it as that and explained that the repair was to replace the inner tub, at $440 including parts, labor, and service call. For a machine that cost $1000 (MSRP), you'd expect better.

I then called Whirlpool customer service to discuss the problem. The woman I spoke with on the phone was rude and generally condescending. When I asked why there were countless reports of Cabrio stator drive washers with bearing failures, and why there were bearing replacement kits available for 2009 model Cabrio units, she had no answer. A bearing, most likely supplied by a low bidder, is unacceptable. The conversation ended when I told her I'd avoid buying any of their products in the future, since they don't stand behind them after the warranty. Her suggestion: buy a service plan. Ridiculous! At the end, I was told she'd note my frustration in my file, and to have a good day, then hung up on me.

Long story short, spend your money elsewhere on a machine worth the price tag, not this (or any) Cabrio machine. In the future, I'll look at an LG or Samsung appliance long before Whirlpool for ANYTHING I need in the future.