Product review (1 stars): The unit seems to be great but the support from the vender is horrible
The unit seems to be great but the support from the vender is horrible. The unit was damaged at Amazon or during shipment. I asked for the shattered door to be replaced; Amazon wanted to replace the unit but I am unable to return an 85Lbs unit safely, Panda support said they don't make these units it is Midea, below is Midea's response to me offering to buy a new door. While I love the washer and would recommend it but with no spare parts available once something breaks you have to buy another unit.

Midea's response
Hello Ms. Gerhadt, I spoke to my supervisor and unfortunately we do not provide services to that specific kind of units. neither spare parts