Product review (1 stars): Defective Product & Terrible Manufacturer
Our dishwasher broke after 7 months of use.  Unfortunately, and trust me we know, we didn't install the dishwasher for 7 months after we purchased it (we had to reconfigure the cabinets and that took longer than we planned).  Therefore, by the time it broke, we were about two months out of warranty.  It started smelling like burning plastic and leaking water through the bottom, and then it just stopped working.  We contacted Amazon first, Amazon told us to contact the manufacturer / seller.  We did that and they agreed to send us the likely replacement part if we paid for the shipping costs.  We paid for the shipping costs but what we received was a pump for a different model.  The PDF that was emailed to us with instructions on how to install even said "SD-9239/9241 CHANGE WASHING PUMP."  We even had an appliance repair person come by to see if they could install it, and they said no, it's the wrong part.  When we contacted them again to let them know they sent the wrong pump, we have the SD9252W, we were told just to install it anyways.  The problem is two fold: one pump is a square, one pump is a circle, and - the major issue - the wiring doesn't match up.  When my wife called, the customer representative was rude.  He said that the engineer said it works so we should just cut the wires and instal it, and that our appliance repair person obviously didn't know what he was doing  She asked how come she couldn't just get the right part, and was never given an answer.  The customer representative then tried to pull out the PDF, but again told her to just ignore the unused wires, and that was it.  That is something we are simply not comfortable doing considering 1) they clearly sent us the wrong part and could not give us an answer about why they couldn't just send the right pump, and 2)  we're not going to just cut wires when the the dishwasher was already smelling like burnt plastic, which is also where water was leaking out.  If the company truly cared about its customers, they would have replaced the correct part, or just replaced the entire dishwasher.  The customer representative said that the issue is it's out of warranty - and we get that - but the warranty is only 12 months long, so clearly these dishwashers aren't built to last; which is especially true since we only used it for seven months before it broke.