Product review (1 stars): Terrible customer service from Samsung - one of the their ...
DO NOT PURCHASE THIS DRYER!

I purchased the dryer from Home Depot, along with the 5 year "Protection Plan".  Dryer comes with a 1-year manufacturer warranty. Dryer was delivered to my house on 7/12/2015.  It stopped producing heat on 7/18/2015.  Took 17 phone calls - total of 6 hours and 12 minutes so far on the phone - to Samsung and Home Depot to get a repair technician scheduled.  Technician came out on 7/28/2015.  He was unable to fix the dryer because Samsung had shipped him the wrong parts.

Technician informed me that Samsung is 100% aware of a "motor assembly" issue with this dryer - but they refuse to fix the issue.

So I have a dryer that I bought less than 3 weeks ago....worked for 5 days (4 loads of laundry)....and has been broken for 12 days without any resolution from either Samsung or Home Depot.

Terrible customer service from Samsung - one of the their reps even went so far as to tell me that "maybe the problem is that you don't know how to do laundry."