Product review (3 stars): Received in good condition.
We ordered this despite the poor shipping reviews as a gift and it arrived in good condition.  The box does not have much padding or protection to cushion the cooler, so it is easy to see how it could be damaged, but I am hopeful that after the September 04 comments that maybe the packaging will be improved by the manufacturer.  So far, our experience has been a good one, but it sounds like we lucked out!