Product review (5 stars): Instant fix for unbalanced load issues
For $40+/- I figured it couldn't hurt to try replacing these suspension rods before looking at a new machine.  To the eye, I can't tell there's anything wrong with the old ones but there must have been.  We tried a load with twice a many towels as we've been able to coax through a was cycle and the washer performed like new again.  No uL issues on any load since replacing the rods.  My arms are big enough that it was a tight squeeze to get in to pop the old rods out.  Found that a broom handle fit in there much better.  Probably best to have a second person help when swapping these out.