Product review (1 stars): Appliance Decent -  Danby Service Does Not Exist
*Updated - See below*

Do not buy this machine, or any other Danby product for that matter, because their customer service is nonexistent.

I owned my Danby Portable dishwaser for about 6 months before my latch broke and the wash cycle therefore would not start. I live in Hartford, CT, and I called ALL of the service centers listed on Danby's website in CT and they either stopped working on Danby products (which I will address later), or they would not travel to Hartford, or they would not return my phone call.

After a week of waiting for a return call from the messages I left, I decided to call customer service and they actually gave me a service phone number that would come out to look at my machine and repair it.

After the repairman looked at the machine he told me that he needed to order a part for it. A week later I called the service center and they stated that the part that I needed was on backorder for 4 weeks.

I called Danby customer service and stated that it was unacceptable that I should have to wait 4 more weeks for my dishwasher to be available for use. They told me that it was not their responsibility and to return it to the place that I bought it. I called the retailer and they stated that they had never
heard that before and that they would call Danby and verify this statement. I called the reteiler a week later and they said that they had left several messages and Danby never returned one call!!!

After this I relunctantly realized that I would have to wait until the part came in. A full 6 weeks after the initial service visit I called the service provider. they stated that they have not receieved the part yet and that they severed their relationship with Danby because of the extremely poor customer service, parts backordered, etc..... but they would honor their commitment to me whenever the part came in.

The convenience of this portable dishwasher is dwarfed by the incompetence of Danby's customer support. I will never purchase another Danby product again, nor will I ever recommend one to anyone else. I will however, make it a point, that if someone ever mentions the Danby name to me again, to ensure that they walk away from the conversation feeling exactly the same way about Danby that I currently do.

**UPDATE**

Ok, after I finally got so fed up that I called Danby again. And, to my surprise the woman that took my call actuallly listened to my story and told me that she was sorry and that she would get a replacement machine to me right away. The machine came in 3 business days and they took away the broken one.

The whole "experience" that I went through with this machine has been less than memorable. Although the machine works very well and the fact that it was eventually replaced still does not overcome the grief that I was put through by Danby's customer service. The fact that there was one "good apple" in a basket of rotten ones does not change my mind that this machine and all Danby poroducts should be avoided due to lack of customer service.