Product review (4 stars): Love the ice machine, also had problem with Scoop/Arm (part #14) ,seller sent replacement
After a few months of operation, our unit also malfunctioned with the small plastic scoop/arm (part 14), that transfers the ice into a storage basket,  jamming and causing the machine to stop.  The manufacture was very prompt in explaining the problem and the part we needed (the plastic ice scoop #14) ) from the seller (Air & Water, Inc.) since we are cruising on a sailboat and sending the unit back for repair was not a financially feasible option.  We contacted the seller who said they'd check the warehouse for the part but then we didn't hear back from them via email.

Follow-up:  Recently received a message from a friend that we had given our old cell phone to, that the seller had been trying to reach us on our old cell phone number.  Upon calling the number the seller left, we were immediately Fed-Ex'd the small plastic scoop/arm (part 14) that we needed.  Thank you.

P.S. Tip/Suggetion: to get large ice cubes on the first batch, I use cold water from the fridge (vs tap water).

<a data-hook="product-link-linked" class="a-link-normal" href="/NewAir-AI110W-Portable-Countertop-Ice-Maker/dp/B005WW3Z6W/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">NewAir AI110W Portable Countertop Ice Maker</a>