Product review (5 stars): Parts Replacement
A good unit. I loaned the unit to a friend. Upon return, it didn't work. Contol panel would light up, but water pump didn't move the water. I contacted NewAir help desk. Mireya was very helpful. She explained NewAir doesn't accept any units for repair. My unit was well beyond warranty period. She checked her troubleshoot guide, suggesting to change the water pump. I ordered the pump and got it in two days. But it didn't fix the problem. I had already ordered a replacement unit before talking to help desk. I needed a unit immediately. I run the unit 24 / 7 to make ice for cold therapy treatment . My wife recovering from shoulder surgery. So, I'm keeping the nonfunctional unit just in a plastic part is broken on the functional unit. I am very happy with NewAir customer service. Friendly and fast.