Product review (1 stars): WORST CUSTOMER SERVICE EVER
I purchased this chest freezer from a local hardware store, and had a very simple question for customer service, namely whether the green light on the front of the unit is supposed to stay lit constantly, or go off and on as the condenser goes off and on. (The owner's manual does not make that clear.) I sent my question to customer service at Igloo, who referred me to an outside company, Curtis International, which supposedly manufactures the unit, so I forwarded my question to them. But rather than answering this absurdly easy question, they demanded that I provide 1) a photographic copy of the bill of sale, showing the name of the store and purchase date (were they afraid I had stolen it?); 2) a photograph of the front of the unit (I had given them the model number; don't those nitwits know what their own products look like?); 3) a photo of the back of the unit; and 4) a readable photograph of the sticker bearing the serial number (are they afraid that I would forge the serial number?). It was like a bad joke. They couldn't simply say "Yes, it should stay on" or "No, it should go on and off"; apparently this is beyond their expertise. I wasn't asking for a return or any repairs; I hate to think of what they would require if I had. BUYER BEWARE!!!