Product review (3 stars): found the reason (and the fix) for the silverware basket inadvertently opening
I seem to have found the reason (and the fix) for the silverware basket inadvertently opening and spilling the clean silverware on the floor. I had a close look at the grey thumb-latch in the center and discovered it was not clipped in all the way causing the little metal "U" shaped latch to not lock the cover all the way. It was shipped that way. I pressed the steel rod completely into the thumb-latch grooves. It snapped into place allowing the cover to lock as it should  keeping the silverware secure. No spilled knives and forks!