Product review (1 stars): poor customer support
After much research we purchased this washer from Sears. It washed clothes fine, with the exception of dress shirt which end up in a tangled knotted ball. The clothes and basically all items come out of the washer almost dry which saves energy by spending 2/3's less time in the dryer. After 3 months of use the error light for the lid open kept coming on whether the lid was open or closed, which renders the machine useless. We called for repair and they said the "computer module " which controls everything was bad. after 2 weeks they called and said they were unable to locate the part. I did a quick search on Maytags site and easily found the part. after another 2 weeks of waiting we finally demanded they take the washer back. We did get a GE of similar quality, here's hoping it lasts more than 3 months...I will never buy from Sears again after being a loyal customer for 35 years, their service dept sucks.