Product review (4 stars): So far, so good...
So I bought this washer and dryer a year ago to date. I read all of the reviews before buying it, and was actually dead set against getting it, but then was offered a great deal on the set and so I took the bait. Because of the horrible reviews, I did purchase a 5 year warranty. I have been so careful with this machine (nervous something could go wrong at any given time)...I clean it regularly using affresh, I always adjust the knobs appropriately, use HE approved detergent, and pour it in the correct dispenser. I have a military husband and a toddler, and pets, so laundry frequents this machine. I typically will fill it to the brink with clothes and it does a good job washing them. So far this machine hasn't had a single problem (knock on wood).....I know it could, and possibly will, but so far it has really been a great machine. If you are considering buying this machine, just plan to read the manual and use the right detergent. Also keep in mind that if someone has a bad experience with a product, they are more likely to leave online reviews about it than someone who has a good one. I do understand that 26 bad reviews is VERY bad, but I am just sharing that I did take the plunge after reading bad reviews and so far, I can say that I am really happy that I got this washing machine. Its a risk I am glad I took. Once things do go wrong, however, I will come back and change my review. Just sharing so you know that not all experiences with this machine are bad ones.