Product review (1 stars): perfect if you like to handwash all your dishes!
We've tried everything.  We've loaded it differently.  We've loaded it with plenty of space between the dishes and utensils.  We've loaded it with an OCD meticulousness such that each plate was equidistant from the next.  We've used more detergent, less detergent, different detergent -- liquids, solids, gels, capsules.  We tried different cycles (NORMAL, HEAVY, SMART AUTO)...

So what did we finally try that actually got the dishes clean?

I washed them by hand in very hot soapy water, then carefully placed them into this Samsung to let them drip dry.

Bottom line: This machine doesn't clean dishes very well.  Which is unfortunate, see, because my wife and I were hoping it would be a *dishwasher.*  In much the same way that we expect our toaster to, you know, TOAST.  We assumed that a machine called a DISH-WASHER would do something like WASH DISHES.  This machine *does* do an excellent job of baking tiny bits of food and grit into all the surfaces of dishes and glasses.  (Can you sense my hostility?  That's because when the *brand new* machine didn't get dishes spotlessly clean, I assumed it was because my wife had let our 4-year-old load it or something.  Nope.  This thing is flat-out terrible.)

Buy something else.