Product review (1 stars): LG 24.7 Cu. Ft. French Door Stainless Steel- Model LMX25964ST is a GIMMICK !
I'd like to share my experience with the LG French Door model LMX25964ST which was smaller than this one, 24.7 Cu. Ft., but I could not find that model anywhere on the Internet, so I am writing my comments on this model (exactly the same look, just older model and probably discontinued).  We bought the LG from Home Depot on August 2011.  It looks beautiful and very impressive.  I worked fine (everything is fine except the ice dispenser did not produce ice well sometimes, but we were aware of it because we did read other customer's reviews prior to buying it.  So, no real complaints there).  However, early February this year, 2015, the FREEZER stopped working.  All my frozen foods melted quickly.  So, we contact LG support.  A certified LG service man came to our house.  His verdict was that EITHER the Board OR the Compressor has stopped working for whatever reasons.  So, he suggested we buy a new Board to see IF it fixes the problem (he said, it costs around $300).  And if that still does not fix the problem, then it must be the Compressor, which is STILL under warranty (for 7 yrs).  He charged us $90 just for the house call the first time, and we still had the exact same problem and NO sure solution.  Well, we did not want to spend $300 (plus service charge) for the Board unless we know, our spending WILL fix the problem.  So, he gave us an OLD Board.  My husband is an electronic engineer, so he put that old board in.  It did NOT work, instead it now makes loud & scary noise.  We had to unplug it immediately.  Then the service man said, it must be the Compressor.  At first we felt relieved b/c that part is still under warranty, meaning he will order a new Compressor from LG manufacturer for us for FREE !  But then he said, yes the replacement Compressor will be free, but he will charge $500 to put it in...  I was disappointed because to me warranty means that it is the manufacture's fault which caused enough inconvenience to our life as-is, now we will have to pay $500 for their fault !!!  Furthermore, what if after we pay $500 for the LG service man to replace the Compressor for us, and our refrigerator still does not work right or at all.  Then what?  Will we get our $500 service charge back?  The answer is NO.  With that answer, we decided NOT to pursue any further.  So far, we lost $90 for the initial service call.  We did not want continue to pay several hundreds dollar more to the LG service man and in the end still end up throw it, if it still does not work. We have no faith in LG product and their service anymore.  Luckily we have a smaller refrigerator in our laundry room that we managed to save our foods from the freezer.  But UNFORTUNATELY that refrigerator is also a LG that we bought last year !  Now, we anticipate, it will probably broke in a year or so just like the other one).  Now, we are also scared because we also bought a pair of LG Washer & Dryer not long ago.  That is very scary!  If all of our LG appliances break down at the same time, then our house & our life will totally be a big mess....

Thanks God that we did NOT purchase ANY extended warranty, otherwise that money would be a totally wasted, too.  Some kind of warranty.  I wonder if all companies have the same kind of warranty like LG !!!

I don't even know what to think in this situation.  But overall I feel like LG warranty and certified service are GIMMICK.  The bottom line is that the customer still have to pay big money whether the problem can be fixed or not because there is NO warranty from LG or their service man.  Our refrigerator is not quite 4 years old, and broken.  We paid $1500 for it 3 1/2 years ago during the Black Friday sale.  Now, we are in searching for a new refrigerator, prefer French Door style (much more convenience to access) instead of throwing several more hundreds dollar into this broken one with NO guarantee that it will work properly now and for long.

My confusion is that when I read the REVIEWS on various websites, LG Refrigerators are still ranked #1 above all other brands.  Why is that?

What is the AVERAGE life span of a refrigerator these days?  Is that only 3 years long ?  Gee, my previous and 1st GE refrigerator side-by-side last almost 30 years long and did not keep cold enough anymore, so we replaced it with this gimmick LG 24.7 Cu. Ft. French Door model LMX25964ST  3 1/2 years ago.  I wander if I should go back to the GE brands AGAIN.  But the Customer Reviews on GE are not so good, and the Rating is LOW !!!

Sorry for any inconvenience that I have to put this comment under this newer LG model (it has the exact look and design on the outside as the broken one I have) because I can not find my LG model anywhere on any websites.