Product review (1 stars): BAD PRODUCT NO SUPPORT
Defective.  Go to their website and read all the complaints.  Do not buy.  You will be sorry.  In a busy office of 50 people we received this at a time when some very distracting changes needed to be made.  Purchased because someone failed to alert about an air conditioner failure.  Read the instructions and thought it looked a bit complicated and prone to problems. Decided to send it back but became so overwhelmed by more pressing matters the return window closed.  A couple of months later decided to set it up and see how it works.
Was able to cause it to function and tested its alerts and they seemed to work so decided maybe it was a functional solution.
One day we had a power failure that lasted beyond the UPS capability to sustain power.  When the power failed an alert came to me that the device had not checked in.  When the power returned, the devices did not appear on the website/monitoring portal.
At the office I looked at the smart hub and it all looked normal.  There are network lights and 2 other lights, one on each side, and all were lit.
Also I could use the ip address and connect to the device and see its insides.  HOWEVER, IT WAS NOT VISIBLE ON THE MONITORING PORTAL.  MANY PEOPLE HAVE COMPLAINED OF THE SAME OR VERY SIMILAR ISSUES. TRY TO FIND A WAY TO COMMUNICATE WITH THEM ON THEIR WEBSITE.  IT LEADS IN CIRCLES
TRY CALLING THEM ON THE PHONE. NOBODY ANSWERS.
I WAITED HALF AN HOUR AND HAD TO GO.
THESE ARE THE SYMPTOMS OF A COMPANY THAT JUST SOLD A LOT OF UNSUPPORTABLE MISTAKES AND DO NOT WANT TO ADDRESS THE PROBLEM.  THROUGHOUT THE INDUSTRY OF THE COMPUTER I