Product review (4 stars): Great Ice Maker - We'll see about the customer service soon
This is a great ice maker.  Purchased 2016-11-29.  We have been running it daily, moving the ice from the tray into the freezer such we can keep the ice ( and make it actually colder which helps keep drinks cold longer ).  Yesterday 2017-02-07 the ice maker did not stop making ice, indicating that the infared sensor may have failed.  I checked the manual for help, and it indicates possible sunlight interaction.  The unit has been in the same place since the 29th.  I did clean the sensors, but that did not help.  I moved and covered the clear plastic cover, no help.
I have emailed dellaproductsusa@gmail.com to see what can be done.