Product review (5 stars): 14 year old washer is now like new again!!!
We have a Whirlpool Ultimate Care II washer about 14 years old. I walked by when laundry was being done and saw the agitator hardly moving. I asked if it was always like that and told yes. I said stop the load and let me check it out. Went to youtube...searched for whirlpool Ultimate care II washer agitator......and saw several great videos on why agitators stop working and how to fix. When I took our unit apart the little tear shaped "dogs" in the cam kit were not worn down but totally broken into small pieces. Should have been noticed and fixed years ago. Anyhow, I ordered this cam kit, and also ordered the O ring for the cap that fits over the cam assembly and the thrust washer that rides below the top unit. When you're replacing the cam kit its good to check other near parts that might be worn. Anyhow, the agitator now works perfect and makes good turbulent action for clean clothes like a brand new machine. This kit and youtube saved me a lot of money. Really pleased.

I will say that if you replace the thrust washer which is only about 4 dollars, you will notice that some whirlpool agitator grease is to be applied to the top of the washer. This proprietary Whirlpool grease is $28.00 for a very small amount of which you don't need more than what you can dab on the end of your finger costs more than the repair parts. A total rip off. So I did what another user mentioned and just used plumbers Silicone Grease which I got at Ace Hardware down the street for 3.99. I also put some on the O ring i replaced on the cover cap. O rings in general do dry out, shrink or become brittle over time so lubing and O ring is always a good idea. Hope this helps others to save money and get some experience fixing something yourself.