Product review (5 stars): AWESOME PRODUCT AND "CUSTOMER SERVICE"
If you want crystal clear see-thru ice, this is the machine to get!! This thing claims to produce 28 lbs of ice per day. And it DOES!! Probably more. Although I had a slight problem of the ice not forming evenly across the cooling bars after a few months, Luma made good on their gaurantee. I returned it, postage paid, per their warranty instructions. Although it took about a month to get a replacement, I received a brand new one. I must say that a big portion of that time was shipping to California from Texas and back.

Now here is where my 5 star rating was based on. While many companies give you a lot of promises, up front, on their support and service, Luma was outstanding about my problem. I communicated with LUPITA in their customer service dept. via email. WHAT A REFRESHING SURPRISE! Every email I sent was answered almost immediately. She even called once during our exchanges. Being impatient, I sent a few emails checking on it as time went by, and she handled every contact with a reply. Too bad more companies don't have Lupitas working in their "customer service" departments. Luma, you have a very valuable asset in her and hopefully these reviews are forwarded down the line.