Product review (4 stars): We love it, but...
When it arrived, the touch panel didn't work. After requesting a return on Amazon, I was contacted by the company about possibly just checking to make sure the cables were all plugged in for the touch panel.  While the instructions that they sent were clearly for a different model hood (so I disassembled more than I had to trying to follow the directions) I was able to re-seat a few cables and tighten the screws behind the touch panel to get it working again.  Customer service was very helpful and friendly. We found that the LEDs (while very bright) were also VERY yellow-toned.  We replaced them with similar, but not so yellow bulbs that matched a little better with our under cabinet lighting.  Installation was pretty simple as well.  We had to run a vent outside (we had no vent there), so that took quite a bit of time, but once we had it in place, the hood went up very quickly, but did require two sets of hands. The buttons work very well, and are very responsive to touch, and the hood does a pretty good job blowing steam and smells outside. I know some have complained about the noise, but I have to say-- most of the noise comes from the duct work.  Running it straight out of the box with nothing hooked up, it seemed VERY quiet. After we have it hooked up to the outside vent, it's on the loud side, but still quieter than the over-the-range microwave vent that used to be installed in that space.  And it looks great. It's very professional-looking and sleek in person, and makes our builder-basic tiny kitchen look a little less builder-basic. Despite the two small issues we had, we were able to work around them, now that it's installed and the new bulbs are in, we're so happy with the purchase at this pretty incredible price. (Attaching a photo but this one has the new bulbs, not the ones that shipped with the hood.)