Product review (1 stars): Buyer Beware
I purchased a duet steam washer 4.5 years ago and just found out it has had a critical failure (drum bearings) and the cost of repair is roughly equal to the cost to buy a new machine. The machine was OK while it worked but to have a premium machine last such a short time is just unacceptable.  I contacted Whirlpool several times and their best response was to tell me I should have purchased an extended warranty. So, in addition to paying a premium for the machine, I should have expected a total failure of the machine where the repair costs would equal the cost to buy new. I guess that makes sense to Whirlpool and, to be fair, the product only carries a 12- month warranty so they are not required to do anything.  I just expected the company to stand behind its product given the circumstances.  So I certainly would not recommend this product to anyone looking for a washer that lasts and would absolutely encourage anyone purchasing this product to buy the extended warranty coverage.