Product review (2 stars): Unfortunate purchase
The machine is larger than I expected, but I could work around that. However, I can't ignore the loud operation. In addition, the ice in the ice baskets does not stay frozen, and they melt into the water reservoir, forcing the level of ice to never stay caught up... which means the machines runs way more than it should. And, the ice is never fully solid due to the machine not staying cold enough. I will be returning the unit.

I originally rated the product as a 1 - however I've revised it to a 2 because of the company's excellent return policy and speedy refund. They sent me a fedex slip, I used the original packing, scheduled a fedex pickup and was done with it.