Product review (1 stars): Bent Bristles Are A Bust
The first one arrived with the outer rows of the bristles pushed down and out due to the packaging.

Got a 2nd one and it seemed to work beautifully.  Once I was done brushing my hair without any pulling I looked at the brush and all the bristles were bent in every direction.  I guess it didn't pull since the bristles weren't even going through my hair!

I was really excited by the other reviews and glad it works for most.  I'm still hunting for the answer to the great brush debate!

Love that Amazon makes returns so easy.