Product review (3 stars): Our shop is pretty quiet, with only the refrigeration units creating a ...
6-month update: Ice output has slowed continuously since install, now very low. Tried cleaning, adjusting, no help. We are using a commercial water purifier on the input, so not a mineral issue. Curious if anyone else has seen this, any solutions?

Old review: It works, and is not loud. Using it in our coffee shop for the last year as an ice source for Fraps, Smoothies, Ice Lattes, etc. Our shop is pretty quiet, with only the refrigeration units creating a slight background noise, really hear nothing from the ice maker. It does produce ice in sheets, so we use a scoop to poke at it a bit before scooping - no big deal at all. Cubes can be adjusted smaller or larger (sets time ice is "grown"), we use the average setting it came with. Ice drops into a roughly 1' square tub, with a drain hole in the bottom, which in turn drains into a drain hose you need to run into a floor drain. We positioned the unit near our floor drain for this purpose with no problems. The tub, I believe, is kept above freezing, so ice on the bottom melts very slowly, refreshed by new ice dumped on top. The tub is easily cleaned but based on the way this is setup it really needs very little cleaning and never ever "slime in the ice machine". The downside is the tub has some wiggle room in positioning -- if pulled too far forward, toward the door, some dumped ice can get behind the tub, or cause the flapper that rotates when ice falls (tells the machine when tub is full, stop making ice) to get hung up in the down position, and run out of ice. A little staff training and that all seems ok. We may mount a bumber or something on the tub or door to ensure it is always pushed back. Also, as ice drops at the rear of the tub, the rear can get full with a slope of ice down toward the front, then stop making ice. For max volume, we occasioanly reach in with the scoop and pull the ice toward the front, leaving more empty space at the back to fill with ice -- maximizes holding capacity. Not a must, but it helps.

The unit seems well suited for a light commercial environment, at half the price of other units. For the home -- hard to tell as we do not use it this way, suspect the drain height (just a few inches off the floor) could be a problem unless the unit is mounted high enough for the drain pipe to enter a standard wall drain.

If we get busier -- we will likely purchase a second one of these to double capacity, plumb them in side by side for redundancy as well.