Product review (1 stars): After reading the great reviews for this item
After reading the great reviews for this item, I decided to purchase one. Like others, mine came in a little bit dented but i'm ok with that; stuff happens during shipping and its purely cosmetic.

Since plugging it in, the temperature inside has not cooled at all and the instruction manual / troubleshooting faq is worthless. Yes, it is plugged in, the circuit breaker is not tripped, and no, the freezer temperature control is not set to "OFF". Now I have successfully completed their troubleshooting guide.

I expected more help from their website however it is incomplete and main phone number is a general answering machine. Any type of support or help is nonexistent and now trying to troubleshoot this problem on my own. A couple of more tries and going to have to ship this monstrosity back for a refund. It's a shame too because of the positive reviews but this seems like it's DOA.