Product review (2 stars): BROAN DID A TERRIBLE JOB WITH PACKAGING!!!
I first purchased this hood from Home Depot online.  When I received it, it came with a dent in front of the hood.  I returned it to Home Depot thinking that maybe the delivery people must have mishandled the package and then I decided to purchase one from Amazon. Amazon was very prompt with the shipping.  However, this one too came with a dent in almost the same spot as the one from Home Depot.  I now realize that this is a problem with the packaging caused by Broan.  I don't know if anyone else got the same problem with this hood. I called Broan after receiving the first one from Home Depot and suggested that they padded the hood on all sides because it was dented in front where there was no padding or insulation.  Then before I ordered from Amazon, I called Broan again and made the same request.  Obviously, they did not pay any attention.  Both Home Depot and Amazon were very apologetic and issued prompt refunds.