Product review (5 stars): and I am glad I could do this fix by myself
Crazy how well these things work. I should have done this from the beginning, instead of paying warranty to the place I bought the washer from, because obviously those guys are total idiots who had no idea what was wrong with the machine when it said "UL." One time they came out and thought they had fixed it, well they definitely did not touch the suspensions, they fiddled with the fittings and the computer, but this machine have had UL problems from the start, so it goes to show you the kind of inferior, cheap parts that Whirlpool were using to push these awful machines out to sell. Having said that, my family has now had this washer for 7 years, went through 4 service calls including a major one for the computer on the lid, but none of those times they ever touched the suspension, and I am glad I could do this fix by myself, because now the machine seems to be working fine. These parts do their job well. Why did Whirlpool not use this type without the grease as the bushings, I have no idea. So much easier to fix and clean than the grease.

I watched this video:
https://www.youtube.com/watch?v=9E0bzeMRGlI