Product review (3 stars): Customer service is great. The hood itself is marginal at best...but works as intended.
Customer service has been very good. First unit arrived badly damaged do to exceptionally weak OEM packaging. Replacement box even more so, but thankfully only minor damage. The sheet metal can't be fore than 20 gauge. So thin that moderate finger pressure will bend it. Useless filter. Light shield is pretty lame. Seems to have good airflow and is pretty quiet. Not done running new duct outside (have to go through brick veneer. The hood probably will not make it for more than a couple of years - and at that point I'll upgrade to at least a 16 gauge just like my old Jenn-Aire.