Product review (1 stars): Life's Good But LGs Customer Service Sucks
My LMX28988ST /04 broke down (purchased Oct 2012).  According to the owners manual parts are covered for seven years and the compressor for ten but not the labor.  At first, I called several local repair shops, and all declined to work on it because they were not authorized LG repair shops.  I then decided to call LG's 1-800 number.  The lady at LG told me to contact Sears Repair for service.  Sears were booked solid and I had to wait around 10 days for an appointment.  Finally, the day came, and I was told by the Sears repairman that they are not authorized to do LG warranty work.  In any case he did the diagnosis and said my compressor, condenser and dryer were bad.  The estimate came out to over a thousand dollars and Sears would need to contact LG before any work could be done or I could pay the full amount and try to get reimbursed for the parts than came under warranty.  The repairman charged me $99 plus tax for the house call.  He gave me a 10% coupon and told me I could recover my house call bill by buying a new refrigerator from Sears that cost a $1000 and up.

I contacted LG again and Nick at LG told me Air Tech Hawaii does the warranty work in Hawaii.  Why wasn't I told about that in the first place.  Being the frig initially cost me over $2,500 on sale from the NEX (Navy Exchange), I decided to pay the flat rate of $535 plus $25.21 tax to have it fix.  According to Air Tech Hawaii, Sears took a swag (scientific wild ass guess) and diagnose that both the compressor and condenser were at fault.  Air Tech Hawaii added a valve to attach test gauges to determine the problem.  Turns out the condenser was still working.  Unless it was leaking, it would not be covered.

No matter how much I presented my case, LG would not reimburse me for their misdirected service call.  I own a couple large LG TV and an electric range but never again.  Buyer Beware a large corporation like LG would be stingy about 100 bucks.  My beef was all about the principal.