Product review (1 stars): Lemon and Terrible Company
I have had this machine 9 months, it failed and dumped all the water under the machine and ruined my kitchen floor.
The service company said it was a failed pump/motor.
When I called KitchenAid Whirlpool to see if there was anything they could provide other than simply replacing the parts. I received a well rehearsed and scripted response that they would replace defective parts only and recommend you purchase the extended warranty.
I understand they wouldn't take care of the floor, they recommended a homeowners insurance claim. ok.
I'm thoroughly disgusted with the company response...it's just not human...but that is just the way it is with these large corporations. The individual customer is just a fly speck on the wall to be summarily dismissed.
I design kitchens for a living and have been doing so successfully for 25 years. Since my experience with KitchenAid is as described above I will no longer recommend this brand to my customers. That's it! Done!