Product review (1 stars): Horrible reliability
I bought this machine not from amazon, but from Sears Canada. I live in Toronto.
After 2 weeks' usage, the machine died with "F43" error indicating "motor malfunction". I called the repairing service. It took over 1 month and 3 visits to make it work again. For this request, they first ordered a motor, and then found the problem was not on the motor. Then they ordered a control unit, and after they replaced this unit, the washer ran again.
But it was only good for less than 2 weeks. This time there is no error code, and timer decrements. But the motor is not moving. So I have to call Sears again.
It is hard to imagine a brand new washer broke twice within the first 3 months. The time that I wait for repairing is even longer than the time I am able to use it.
Besides the horrible reliability, the user manual is poorly written. The letters are small, and and the figures are hard to understand. There are "go to page xx" everywhere.
I always want to show due respect to Germany engineering, but it turns out they are dumping garbage to North American market.