Product review (4 stars): Were we lucky - or others extremely unlucky?
Recently we needed to wash something in extra amount of water, so while checking out any information on the web I ran across a bunch of reviews of this washer.

Hmmmmm.  It seems that people either love this washing machine or were saddled with a lemon unit from the very start and in no time HATED this appliance.  As in all of life YMMV.

Our experience falls somewhere in between the extremes represented by the other reviewers' experience.  It may be possible that the date and place of manufacture of both the washer mechanical and electronic parts make a lot of difference.  I also have a hunch a good first installation matters.

We have owned this model since June 2007.  We have never had any mechanical or electronic problems with it.  To help prospective purchasers, I would like to comment on the usual issues/concerns that I have seen in the various reviews.

Location:  Our unit sits on a wood-framed floor (not on a solid concrete slab) in a small laundry room.  It was leveled by Lowe's installing crew at the time it was purchased.

Vibration:  You bet there is vibration, especially if "high speed" selection is made.  One can feel it in the next room on the same level (where the computer sits on which I'm writing this review).  Does the vibration threaten to tear the house apart (as some reviewers have alleged was the case for their installation)?  Certainly not. I've had worse problems years ago with the old top-loading washer when the "unbalanced load", such as a blanket, would cause the machine to start jumping about!

Noise:  During the draining of the machine the pump makes a noise, that some may perceive as alarmingly loud.  As I recall, all washers' pumps make a somewhat loud noise.

Cleaning:  I think it does a pretty good job.  As in all laundering, for any real stains, without pre-treating the affected areas, no washer/detergent combination out there will take care of the problem all by itself.  I do think our whites come out especially well.

Capacity:  This is the "Sport" model, not as large as the regular Duet model.  We don't have a large family and since the unit uses reasonable amounts of water on every load, the size of the compartment has not been an issue.

Cycle Durations:  This has not been an issue, since we don't have a large throughput to contend with.

Flexibility:  We would have liked to have a water quantity "cheat" button to occasionally wash stuff in more water.  Perhaps that can be done as a workaround by using the delicate/gentle cycle and putting in just a few items - not sure about that.

Value:  I think we did well for the price we paid.  We also purchased it during a "10%-Off Energy Star Models" sale, after lots of researching of similar models.

For the above reasons I give it four stars out of five, though I really think of it as a four-and-a-half stars item.  To repeat, no repairs needed, no weird codes, all functions nominal nearly two-and-a-half years later.

BTW, we have also had no complaints about the twin dryer unit.