Product review (4 stars): Does the job of fixing an aggravating problem which is a pain to deal with
Does the trick (along with removal of the problematic rubber part that turned gooey) for curing the infamous water-on-the-floor failure in many Whirlpool/KitchenAid refrigerators.

Deducted one star for inadequate instructions that tell you to remove the old condensate channel without telling you how. Getting access, especially if you cant pull the bulky refrigerator completely into the open, is tedious and involves careful removal of several pieces.

Removing the old channel without cracking or breaking the condensate tray turns out to be more difficult than it would appear. I recommend cutting the old plastic channel in half, and removing the pieces very carefully, to avoid collateral damage.

Im tempted to deduct another star for Whirlpools original design defect, failure to notify refrigerator owners of the problem in advance (essentially all such models will fail, unless prematurely junked for other reasons), and then charging hapless owners for the part that should have installed to begin with. The whole affair is a stain on Whirlpools overall reputation.

By contrast, a premature door gasket failure (dropping the magnetic strip onto the floor unexpectedly) was a comparatively minor annoyance. Heres hoping that the rest of the refrigerator remains problem-free.