The Travel Industry Loses Its Way In A Blizzard
Category: TRAVEL
As the snow falls today, maybe in a quiet moment, the managers who create and enforce these draconian policies should ask themselves: Why don't we do this more often? Why don't we show our customers a little more compassion?
By Christopher Elliott, ContributorAuthor, How to Be the World's Smartest Traveler (and Save Time..., 2015-01-26