The Real Hospital Experience Doesn't Come With a Mint on Your Pillow, But Should It?
Category: BUSINESS
At the heart of the patient-centered care movement is dignity and respect -- for a patient to feel heard, safe, and informed. We can't do it with pillow mints alone.
By Leah Binder, ContributorPresident and CEO, The Leapfrog Group, 2015-05-18