An Open Letter To Jeff Smisek, President Of United Airlines
Category: TRAVEL
Last month, I passed the 25,000 mile mark and became a Premier Silver member on United Airlines. I expected the typical feelings of pride and self-importance that "status" usually confers, but my feelings were tempered by the many bad experiences on United in recent months.
By Jonathan Ezer, Contributor
Founder, KindeaLabs, 2012-09-07