Social CRM: The Game Changer for Companies That Want to Engage With Their Customers
Category: BUSINESS
Your company may use social media but if the usage is neither strategic nor integrated, you may not really be hearing what your customers want. Therefore, you run the risk of failing to fulfill their value expectations.
By Amit Bhaiya, ContributorCEO/Co-Founder of Dotcomweavers, 2015-02-18