What's Working For Us? Investing In Our Customers
Category: IMPACT
We let customers reduce their commitments to us to right size their infrastructure with their changing business conditions. It was a tough decision, but it was a great investment in our customers.  It paid off for us then -- and it continues to work in today's choppy economy.
By Lanham Napier, Contributor
President and CEO, Rackspace, 2012-08-04