Weather Shouldn't Ground Airline Call Centers
Category: TRAVEL
At the mercy of the airlines, there is little customers can do but ride it out, literally. Directing passengers to websites to monitor travel alerts is not good enough when Grandma is stuck somewhere, completely outside of her element and ill-equipped to navigate the intricacies of air travel.
By Christine Crandell, Contributor
B2B | CEO | CMO | Author | Speaker, 2014-02-14