US Airways Kicks Blind Man Off Plane and Employs the 'Ostrich Strategy' to Public's Outrage
Category: BUSINESS
I hope I'm asking this question on behalf of the majority of my peers, but which school of thought produced the Ostrich strategy in regards to responding to customer service, and ultimately, public relations issues?
By Reid Wegley, Contributor
PR Guy & Coolhunter, 2013-11-16