The CFPB Is Now a Consumer Complaint Clearinghouse: Will That Help Consumers?
Category: BUSINESS
Markets for financial services often don't work well for consumers. The trial and error technique that consumers rely on in navigating many markets does not work well when transactions are large and infrequent.  Financial firms that expect to see a customer only once may have little incentive to provide good service.
By Jack M. Guttentag, ContributorProfessor of Finance Emeritus at the Wharton School of the Uni..., 2014-09-09