Review: Great book on company's and their employees...
Rating: 5 out of 5
Date: 03 27, 2014
This is a very interesting book, that makes a lot of sense as it points out that a company is really about service, but not just to customers, but also to the employees.  A happy employee is a good employee and the books discusses the 14 fundamental tools to get there.One of the big points is that if an employee thinks enough of the company, that employee also becomes a customer of the company.An unhappy employee can cause many problems for a company, and making these folks happy is not as tough as many people claim, and the rewards are many fold.  Very good read.