Review: Never any problems...
Rating: 5 out of 5
Date: 04 6, 2014
I've had my Kindle for quite a while and just lost the original recharger. I got a new one from Amazon (after checking in with customer service to make sure it was what I needed).  It is about as idiot-proof as you can get, which is essential for me. You get this and the power cord, put it together, attach to the Kindle and plug it in.  It is a little pricey, since I'll bet it costs 30 cents to make in some prison factory somewhere, and really, they could just throw in the power cord for free, since they are gouging you for this gizmo, but I am starting to understand Amazon policy. I think.  They are so customer-centric, they err on our side all the time, so bargain basement pricing would hurt them.  On my original phone call, I asked about a different recharger and was given incorrect information.  I complained and within about ten minutes, the Amazon 'live chat' person fixed the dilemma and gave me both pieces free of charge.  A simple "I'm sorry" would have been okay, but this gracious offer knocked me out.  I've heard other people talk about how eager Amazon can be to fix things when they are truly in the wrong.  I've dealt with expensive department stores that aren't this sensitive or customer-friendly.  I know people love to complain about Amazon, but I have to say, I have never, in about ten years of doing business, had a single unsolved problem or one situation that left me unhappy. I can't thing of another retailer who has that kind of a record with me.  Imagine coming away from a shopping trip at Rite-Aid or Wal-Mart and thinking "Boy, I'm really satisfied with the way they treated me...they knew what they were doing, went out of their way to help." Yeah.Right. And you can see the flying pigs at the same time.So five stars for a simple product that does the job, but really, the stars are for how easy Amazon makes it do buy things.  If you hate amazon, I'm sure you have your reasons...but so far, this has been one seamless decade for me.