Review: Wake up Call For Business Owners and Employees
Rating: 5 out of 5
Date: 03 22, 2013
This book provides a revealing glimpse into what has happened to service in America.  The author points out that finding material for his book was too easy, since bad service is becoming the norm today.  The concept of the customer being the boss has be totally forgotten.As L.J. Martin has layed out in "Whos The Boss? The Employee's Bible", there are far too many employees that know nothing about the basics of good customer relations.  Business owners are failing to watch their employee's activities on the job. Perhaps there are too many business owners that just think like the line in the movies that "if you build it, they will come".  The problem starts with business owners being too absentee.They have to take an active interest in running their store. Their employees must realize that what they do affects their jobs.This is a good book for those business owners and employees who know that something is wrong and want to change how they run their business or how they do their jobs.