Review: A Comprehensive Guide - How to Deal With Mobbing at the Workplace
Rating: 5 out of 5
Date: 03 15, 2014
This book is a great help for anyone who has faced mobbing during work.What is mobbing?According to Kenneth Westhues, “No two cases are alike, but mobbing typically proceeds from subtle, informal techniques of humiliation and exclusion to overt and formal measures.”Five stages are commonly distinguished:1. Avoidance and ostracization of the target.2. Petty harassment: making the target’s life difficult.3. A critical incident that triggers formal sanctions: “something has to be done”.4. Aftermath of the incident: hearings, appeals, mediation.5. Elimination: target quits, retires, is fired, becomes disabled, dies of stress related illness, or commits suicide.”Richard describes the problem of mobbing and its solutions in easy-to-understand language and practical terms.I liked this quotation: “Culture eats policy for lunch every day of the week.” Peter DruckerIt applies not only to the workplace but to the world at large.Many of the other quotations are apt.I wish Richard would recommend one or more action steps at the end of each chapter.That would enhance the utility of  this book.(I downloaded a free copy of this book in return for an honest review.)