Review: MUST HAVE for people with KIDS!!!
Rating: 5 out of 5
Date: 04 9, 2013
I have never bought an extended warranty before this and I am so glad that I did. My children regularly use my HD KINDLE FIRE and are USUALLY very careful, but yesterday, my 7 yr old was using a photo booth app and went running through the house wanting to show the pictures to her grandmother. When she went to turn the Kindle around and show her pic, the device simply slipped out of her hands and landed FLAT, FACE DOWN on a hardwood floor, and the screen shattered! I was so upset. They are told NEVER to walk around with the Kindle! It was only a month old and I use it daily! You can imagine my surprise and RELIEF when the customer service rep said, " NO PROBLEM, YOU'LL HAVE A REPLACEMENT IN TWO DAYS" and they even give you up to thirty days to ship back the old one (in a prepaid mailer). Now, I can't imagine WHY anyone would need thirty days to send the broken one back, but this is awesome, since I can continue to use me old one with a cracked screen until my new one arrives (I can't do without it for two days!!). The DID,however, remind me that they will only replace it THREE times, but with ONE accident, the policy has more than paid for itself, and it really gives you a great peace of mind when somebody else in your family is using it, because, after all, I'd NEVER drop it, right LOL?!?!