Review: helpful information dealing with customer support
Rating: 5 out of 5
Date: 07 20, 2014
In my life I have had multiple experiences in dealing with companies in regards to issues. It's amazing on how different companies handles problems . Some are polite and willing to help from the very beginning where as others start off with a rude hateful behavior. The one I hate the most are the ones handled by answering systems rather than a real person. I have learned through the years how to deal with customer complaints from the different jobs I have done. By reading customer service Magic I was able to get some insight on why many of the businesses handle the complaints as they do. Patty Tomasky supplied many helpful points and suggestions for dealing with customer support issues. By reading this book you can learn the process that is best for handling the many different types of  customers and situations that may arise.