Review: Very Helpful and Full of Information
Rating: 5 out of 5
Date: 07 20, 2014
This was a very helpful book! It touched a little bit on everything and a lot on the very important things, that you deal with the most. I especially liked the story of the authors experience with Direct TV. Although, it kind of worried me since I had them for a couple years and then switched to Dish, mainly because I didn’t want to pay a moving charge. Talking about that experience in my own life, I recently moved and when I called Dish I was concerned about a moving fee and to have to argue with them yet when I called they were so friendly and nice and said no problem we move you for free. It was wonderful, and that experience made me want to keep dish even though I do like Direct tv programming better. This shows how important customer relations is. This books is chalked full of all kinds of information to keep your customers happy as well as keeping yourself in business. After all the customer is your paycheck.