Review: Bluetooth was working, now it's not....See Update 4 below...I added another star. See Update 5: replacement is working perfectly
Rating: 3 out of 5
Date: 04 2, 2014
I was preparing to type this review using the Belkin QODE Portable Bluetooth Keyboard case & tried to pair my HDX to the keyboard. My HDX can't find the keyboard (device). So I tried to pair the keyboard to several devices, another HDX, 1st gen Fire HD, & my iPod Touch. None of the devices were able to find the keyboard to pair with it. It's possible that the QODE case might not be compatible with my 1st gen Fire HD & my iPod Touch, but it is compatible with the HDX & neither HDX could find it.I've had this keyboard case for about 3 weeks. When I first received it, I charged it. Then  paired it to my HDX and did a little typing. So I know that Bluetooth worked once.*******DescriptionThis is not a sleep/wake case.Simple, yet stylish case that can be wiped clean & has access to all ports when closed.Strong magnetic closure.The cover folds back & is placed under the keyboard to form the stand.When you're holding the HDX the keyboard can be folded back then wrap the cover over it so you won't have to hold on to the keyboard. (I hope that makes sense).Also, Belkin has designed the case so the keys don't touch the HDX's screen when the case is closed.I'm not sure what Belkin means when they advertise that the HDX screen is protected by a soft inner lining. The only way I can get a soft lining to cover the screen is to fold the case with the smaller side facing the screen  The magnets don't hold the case closed this way. When the case is folded the proper way, the magnets do a great job of holding it closed.The keyboard layout is slightly different than the QWERTY keyboard  which made touch typing frustrating until I got used to the layout. Because this is a keyboard case  is the size of the 7" HDX, the keyboard is small & might be difficult for some people to use.********I plan on contacting Belkin support & will update me review when I hear back from them.UPDATE 5: About 10 days after I rec'd the Return Merch. Authorization # from Belkin, I was ready to send it in. I clicked the link they provided in an email to me only to find that the 'ticket' was expired. About a week later, I rec'd a survey to take about my experience. I explained the short return window. Another week or two went by & I rec'd another email from Belkin inquiring about the return. I was provided a return label, etc. so I finally returned the defective keyboard (I paid return shipping). Belkin sent a replacement that I rec'd very quickly...3 days or less, I don't recall now. And, I am happy to report that the replacement has been functioning perfectly.UPDATE 4: Belkin has contacted me via phone & email. They determined I received a defective keyboard & will send a replacement. I was given 2 choices for handling the return. I chose to send the keyboard back to them. When they receive it, they will send a new one. When I receive the new one, I'll update my review with any important information.By the way, Belkin's return policy for defective items states that the customer pays shipping to send the defective item back to Belkin. Belkin pays for shipping the replacement.If you purchase this item through Amazon, you have 30 days to send the defective product back to Amazon. Amazon pays all shipping fees.UPDATE 3: I didn't get around to sending another email to Belkin...they responded to the one I sent over a week ago with an apology  for their delayed response. I added a star back.  More updates coming...Usually Belkin is a great company to deal with so I was surprised it took them so long to respond to my email.UPDATE 2: More than a week has gone by. Belkin never responded to the email I sent in response to the comment they left on my review. So much for great customer service.  I'll send another one & if that fails, I'll call them. I removed one star.  More updates coming...UPDATE: I didn't need to contact Belkin...they contacted me. I think it's wonderful when a manufacturer is interested enough in customer satisfaction & providing the best product possible to respond to customer's problems. More updates coming...