Review: Best anger book I've found yet!
Rating: 5 out of 5
Date: 02 9, 2014
Before anyone asks, I don't consider myself an outwardly aggressive or angry person. My goal in starting this book is learning how to better vent and de-stress myself, and also how to manage and work with others through their angry "moments." In customer service, I think this will be a skill that will prove rewarding. This book has some very helpful ideas on taking down my own anger levels and reducing my stress. Working in customer relations, I think it will also help me deal with those customers who just can't scream loud enough.