Review: Over Deliver
Rating: 5 out of 5
Date: 03 23, 2014
This is a great addition to the library of small business owners new and experienced. The author makes some very good points. Your business is nothing without a customer service policy that is enforced by you and followed by all of your employees. Ms. Schneider uses real life examples to show the reader how customers’ needs should be first on your list and how poor customer service can destroy your business quite fast. We all have experienced places of business that we love to frequent simply because you get treated well by employees who know us by name and are glad to see us and serve us. But as a business owner, what do you do if a customer is dissatisfied with your service or products? How do you rebuild that relationship fast? The seven steps presented by the author is an excellence resource that will give you the confidence you need on your way to growing a very successful business.