Review: Excellent book for any business owner
Rating: 5 out of 5
Date: 03 23, 2014
Whether you own a small business, a large corporation or are in the process of thinking of opening a business this is a must read for you. The author, Barbara Steinoff Schneider gives you very practical advice on how to grow your business.One thing that irritates me to no end is when I go into a business, whether it is a restaurant, a grocery store or my local Wal-Mart and there is poor customer service. Your customers are your number one priority and should be treated that way.Not only should you treat your customers right, but do not forget about the people that work for you, if you do not have respect and trust for the people that work for you, it will not matter if you have customers if you do not have the people to assists those customers.I like the fact that the author shares some websites for customer relationship management software. She uses a quote that I feel is so very true for anyone that is in any type of business, “Customer’s may forget what you said nut they will never forget how you made them feel.”