Review: Great reference
Rating: 5 out of 5
Date: 04 29, 2012
Dianne Shaddock has written an effective and descriptive book that I wish I had read 3 years ago.Written for new supervisors, she addresses all of the hot button issues beginning with how to hire effective employees through creating a positive working environment. Some of her advise is a little short on the details- she recommends avoiding yes/no questions in the interview but doesn't really advise on what questions to ask. What she does provide are links to her podcasts for interviews.For other areas she provides examples and tips for handling the scenarios. She has an Employee Problem Solving Formula for helping the supervisor investigate and initiate changes in behaviors.I truly appreciated her advise delivered simply and clearly. What she writes for new supervisors is also what the employees are hoping to gain with the supervisor.This book is a good starting point for a new supervisor, I would highly recommend this book.