Review: Great Text Book for giving a heads-up to call center personnel
Rating: 5 out of 5
Date: 08 9, 2013
As one who has worked in call centers for years, this is hilarious!  Yes, some are mean and vulgar, but what the author may not realize, is that it is a great reference for call center folks to read, so that we can think up ways to make some of these backfire onto the perp and have our own fun... at the callee's expense.  LOL  (Well, in my case, our company would devise an official policy for dealing with each kind of prank, but the meetings for creating them would be no end of fun!)