Review: This book gives you some different ways on dealing with anger
Rating: 5 out of 5
Date: 05 12, 2014
Before anyone asks, I don't consider myself an outwardly aggressive or angry person. My goal in starting this book is learning how to better vent and de-stress myself, and also how to manage and work with others through their angry "moments." In customer service, I think this will be a skill that will prove rewarding. It is full of examples and it's clear the author is well versed on the subject and does a great organized presention.