Review: The perfect guide for difficult situations!
Rating: 5 out of 5
Date: 06 11, 2014
I myself work in a difficult work environment; a lot of people that I come into contact on a daily basis are hard to handle it makes things really tough sometimes and that's why I thought I would give this book a chance.  And, I was glad I did.  Now I feel better armed with some strategies that I think will make a big difference in my day-to-day with not only how I deal with difficult people and situations but, how I manage stress.  Definitely recommend this book to anyone looking for a positive way to deal with difficult people/situations.