Review: A Must Have Customer Service Reference
Rating: 5 out of 5
Date: 03 25, 2014
Growing Your Business by Barbara Steinhoff Schneider was interesting and engaging. It covers many details of providing excellent and efficient customer service and the benefits it will have on your business. I have been in the customer service field for over 25 years and can say that this book will truly make you a customer service expert. It will help you improve your attitude and disposition in providing excellent service.I can relate to many of the methods that Barbara talks about in the book like in chapter 4 ‘The Buck Stops Here’ in the section on accountability when she talks about being accountable for things by letting the customer know that you will be handling the situation and finding the answer and calling them back. Also by taking the time to right away to find out the piece of information the customer needs. I have experienced the customer that wanted to know about their case and was able to immediately pull their file and give them an update. The customer was delighted to know that she didn’t have to wait for a certain person to be available before they could get an answer.I would recommend ‘Growing Your Business’ to all who wants to gain more customer friendly policies so that they may grow a strong customer based relationship to grow their business.