Review: Close call, nice response!
Rating: 5 out of 5
Date: 12 1, 2013
Haven't used it but great to know we have the protection.  The battery became totally drained, the Kindle would not wake up and we called the protection plan.  The protection plan help desk was very courteous, looked up our information, then connected us to Amazon's help desk as the Kindle was still covered by manufacturers warranty.