Review: The Customer's the Boss, Really?
Rating: 5 out of 5
Date: 03 27, 2013
I really resonated with the stories and examples in this book. As a child growing up in the 50's, I remember when floor walkers(does anyone even know this term at this point?), elevator operators, and a salesperson in every department waiting to serve you were standard in every department store.In these times of automated phone systems, no responses to email inquiries, long waits in doctors offices, repairmen who show up 2 hours late, and often total indifference by hotel and restaurant staff, you wonder if companies are aware of how they actually make money.There is a company I've dealt with for over 20 years, and even though I am bombarded with coupons, promises of lower prices and other incentives to switch services, I'll never leave them because their customer service is outstanding.Customer service should be a major concern of any company. In these times of relaxed indifference, any company that insists on great service will be the company that comes out on top. This is a great little book that I would give to every employee and make required reading before they even start on the job.If you own a business, even if you are a sole proprietor, you can benefit from reading this book. Recommended.