Review: Not What It Use To Be
Rating: 3 out of 5
Date: 01 10, 2013
I do not know how long I have been an Amazon Prime customer, but I opted in the first year it was offered.  It has proven to be a really win-win situation for Amazon and me.  I don't pay for postage and handling on the tons of purchases I have made over the years, and Amazon knows I am looking here first.  After all, why would I look at alternatives when I get free shipping and handling and 2 day delivery.  Well, everything was great until the year 2012.  During last year, I had 5 purchases which did not arrive within the guaranteed two days - one of the purchases never did arrive until I spoke with customer service.  As stated I did call customer service on two separate occasions.  One time the customer service rep actually sent the purchase FREE (it was a cd), which was just wonderful.  The second phone call the customer service rep gave me 2.00 off on a future purchase.  I wanted to tell her to take her two lousy dollars and stick it where the sun don't shine, but I restrained myself.So now the issue - have I simply hit a string of bad luck with Amazon last year, or is it silly for me to continue to be a prime customer.  I could care less about their movies (no selection and most aren't free), etc.  I just wanted the two day delivery free of charge for my purchases.  Can anyone respond below and let me know if they also are experiencing a reduction in customer service?