Review: Dealing With Difficult People At Work Is Possible
Rating: 5 out of 5
Date: 02 12, 2014
I have managed people for over 15 years and no matter how hard you try to get along with everyone there is always someone that is just being difficult. They have their own stress in life and choose to bring it with them wherever they go. It is possible that they are just overwhelmed by their chosen profession.The book does a great job of breaking down conflict resolution and has numerous "role playing" situations where you can actually practice how to deal with the conflicts. It is critical to your success in working with difficult people to role play potential situations you will face so you can handle them easily and without getting mad. I feel this book is worthy of a read