Review: Couldn't Agree More
Rating: 5 out of 5
Date: 03 30, 2013
As a business owner who prides herself in giving great service to her clients, I could really relate to this book. The examples of poor customer service, and how they impact the owner's bottom line, were excellent. I was reminded of being in a hotel in Florida and having the breakfast person at the freebie breakfast bar, refuse to go in the back and bring out more yogurt because she had already brought out "enough". I could go on and on (as the author did in his book) but suffice it to say I think the issue of customer service is one that business owners need to tackle head-on. It really does make a difference to consumers.