Review: The Competitive Advantage
Rating: 5 out of 5
Date: 07 14, 2014
As someone who works with customers directly on a daily basis, communication skills are absolutely essential. I learn a lot just from practice but this book was idea to really hammer in some powerful insights on how to expand my skills. I have implemented some of the ideas and will definitely reread this book a couple of times, simply because you can't fully absorb it all at once.Most people underestimate the importance of communication skills in every day life - to their disadvantage. Even if you have no idea what I am talking about, this book will provide you with a good foundation and some ideas which you can apply immediately.