Review: Useful handbook!
Rating: 4 out of 5
Date: 03 12, 2014
This is a useful handbook that highlights the main concepts about having meaningful conversations with all sorts of people who we come in contact with daily. I felt some chapters could be a little longer and explore more of the concepts by providing more examples and historical data. Overall, the book is full of common sense steps and serves as a good reminder for us to "listen" and "talk", especially in these days of rushed and electronic communication.