Review: It's always something
Rating: 5 out of 5
Date: 02 18, 2014
No matter where you work, you'll always find someone who is hard to get along with.  Some conflict at work is constructive and these "disagreements" end up being the basis for new and/or improved processes.  Most conflicts are just difficult people trying to get their way no matter what.  These people can easily harm the progress of department goals or even derail careers.  This book gives several techniques for dealing with people in the workplace who won't get with the program.  I found several tips that I've already put to use.