Review: Great Book!
Rating: 4 out of 5
Date: 02 26, 2014
This is a great book by the author. I especially like the part about customer service. There is great information we can learn from to format our language in a way that helps diffuse anger for others. There was interesting information about how similar language is and why that is. I found that extremely interesting. I thought there was going to be some information on how our language affects our actions. I didn't see that but I still love the book anyway and I highly recommend. We can all learn a ton from it.