Review: Deal With Difficult People
Rating: 5 out of 5
Date: 02 12, 2013
Dealing with difficult people can be very stressful.  This book contains some sound ideas concerning self examination, listening intently, using your ability to discern the problem, maintaining self composure and being polite but forceful.  All these, plus several others, will help soothe the beasts within ourselves and others.  Read it! The book has some very good tips!