Review: Customer Satisfaction is Always Key
Rating: 5 out of 5
Date: 03 23, 2013
Regardless of what industry we work in we have to strive to ensure that our customers recieve excellent qualtiy service every time they walk through the door.  If it weren't for the customer there wouldn't be a business and unfortunately too many people have forgotten this little tidbit of information.  It's unfortunate that there are so many examples of poor customer service out there and if business owners don't learn how to care for their customers soon they may not be business owners for much longer.  Highly recommend this book