Review: A Primer for All Employees
Rating: 5 out of 5
Date: 04 14, 2013
If I had any employees, I'd require them to read this book.  If I were an employee, I'd require myself to read it regularly.  It's excellent!  It's short but packed with sage advice, illustrations, and examples.  Its topics include attitude, the importance of honesty, proving yourself worthy, the importance of smiling, and the importance of making it easier for the customer.  I recommend it without hesitation.