Review: A Good, Quick, Primer on dealing With Difficult People
Rating: 4 out of 5
Date: 03 15, 2014
This is a quick, concise read on dealing with difficult people. You aren't going to find long-winded explanations and examples. What you will find is quick, actionable, techniques for dealing with difficult situations you can use right now. The table of contents is laid out in such a way as you can zero in on the type of problem you're having. Having said that, I do wish the author would have given more examples of difussion techniques-hence, the 4-stars.