Review: fantastic
Rating: 5 out of 5
Date: 10 11, 2012
This book gives a clear and concise explanation of how to bring someone over to your way of thinking.  It shows how a persons beliefs can be addressed without causing them to get defensive.  Whilst it may take practice to get these techniques right, it has certainly given me something to work towards.  I expect that I could become a better listener with these methods.