Review: We all have to deal with difficult people at one time or another
Rating: 5 out of 5
Date: 10 17, 2013
I try to stay away from difficult people. I figure the problem is more theirs than mine, but once in a while you run into someone who you just can't get along with. Or maybe they just woke up on the wrong side of the bed. I have had this happen many times. Instead of reacting and getting mad, the author describes ways to handle the situation so that everyone wins. As he says, it is "pain-free". Good job.