Review: Have worked with Amazon & Square Trade to Resolve Holding Warrenty Start-up Date
Rating: 5 out of 5
Date: 08 15, 2013
After working with 3 Amazon Kindle Reps and 2 Square Trade Co.reps, I was finally able to get the start-up date for my daughter's Warrenty on her holiday gift  Kindle HD, 7 inch, pushed back 30 days!This whole "Start-up of Warrenty's Date Mix-up Issue" should not have happened at all...if Amazon wishes its customers to be able to take advantage of special, brief sale days on its Kindle & Warranty Packages. Of course, many people may want to buy the special sale-priced Kindle to give as a gift later, ie. Christmas or a birthday present. To get the reduced price on the "Square Trade Co" breakage,spills, and accident Damage Warrenty, the Amazon phone rep told me to lock-in the warranty with the sale priced Kindle.When I asked specifically if the Damage Warrenty could be purchased on August 15, 2013 with the new 7" Kindle and have its warranty "activated" when it was time to give my daughter her Kindle as a Christmas gift, the phone rep who has worked for Kindle for 5 years told me that "Yes, you can have the damage warranty activation date held until closer to Christmas. I shall make a note of this on your purchase information for you."Wrong! I found an email from Square Trade on my 8.9 Kindle after dinner on the night of Aug 15, '13 thanking me for buying their warranty and that it would be activated starting on August 17,'13! Oh, dear, I figure somehow the activation date hold did not get sent to them by Amazon. So, I called Square Trade on the a.m. of Aug 16,'13, to explain that Amazon said this is a Christmas gift and not to begin daughter's Warrenty yet. So, I spent a very uncomfortable time getting more and more upset with this young fellow from Square Trade who said they never held a warranty start-up date despite what Amazon had told me. Finally, he said I could "cancel" their warranty...so, I said, Well, then, do I buy her a new Warrenty closer to December?; He said, You can't! So, by now I'm really upset and say I'm going to have to get Amazon people back into this whole issue. THEN, the fellow offers to hold off the start-up date for 30 days only...he says his co. can do that.Finally, after talking with Josephine at Kindle, she said she would send this problem to the Kindle Warrenty group, but to call Square Trade Co. back this afternoon of Aug 16th, and get a different rep there and by that time she'd see what Amazon could do.So, this afternoon, Aug 16, I recall Amazon Kindle again and go through the whole story for third time with rep,Candy. She is really sorry this gift buying experience has become such a hassle. She has me reconnected to Square Trade to tell them to hold their start-up date for 30 days until Sept. 16th, and she is extending the Amazon Kindle company's own technical manufacturing warranty on my daughter's7" gift Kindle for an extra 6 months now as a one-time only way to help me get some usable coverage for my daughter's gift Kindle. The 2nd Square Trade rep Was very easy to deal with and he agreed with Amazon's request to hold the accident warranty until Sept. 16, 2013 as start date. (The gift Kindle arrived today with several of the extra accessories I got with it; I checked the number of contents, and hid box and contents for winter holidays.)Honestly, I am glad we got something worked out! But, PLEASE, you Companies, get everything better organized to tell the purchaser the correct information at the time of purchase, so the Gift Kindle and any Accident Warrenty CAN be activated the same week that the gift is given.If you wish customers to take advantage of "special Kindle sales" for children's gifts then something must be better co-ordinated! Who wants the accident warranty "ticking away" on a gift that was prepurchased 3-4 months ahead of holidays from your "short-time only, special-sale ad"?I'm certainly glad this whole problem is "solved" to suit Square Trade, but my daughter is still looking at almost 3 months off her actual usage on her "damage warrenty".Sincerely, S. A. Mc.2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire HD 7"