Review: Great, digestible read with practical advice
Rating: 5 out of 5
Date: 05 23, 2014
My goal in starting this book is learning how to better vent and de-stress myself, and also how to manage and work with others through their angry "moments." In customer service, I think this will be a skill that will prove rewarding. This book has some very helpful ideas on taking down my own anger levels and reducing my stress. Working in customer relations, I think it will also help me deal with those customers who just can't scream loud enough.