Review: A must read!
Rating: 5 out of 5
Date: 03 23, 2014
Barbara Steinhoff Schneider, the author of Grow your business: 7 steps to maximizing your profits and over delivering your clients expectations has written an awesome book to help the small business owner achieve exactly like her title says, to give great customer service over and above your clients expectations. Her 7 easy steps will help any small business owner maximize good customer service to give them an advantage over other companies. This advantage will help with profits customer relations. Just with the hustle and bustle of maintaining a business can often push customers aside. I like the way this book has detailed steps that explains the importance of customer service because your customers are the hub of any business. Employees also play an important role in not only carrying out tasks but providing excellent service to customers. Being an entrepreneur myself, I find this book useful, and I will use it as a tool for myself and employees to keep my customers satisfied and confident That I can get the job done.