Review: Practical Solutions for Difficult Situations!
Rating: 5 out of 5
Date: 07 20, 2013
In my line of work as an Internet Consultant, I constantly run into "difficult people."  Everyone has an opinion about the technology and the ever changing and ever expanding marketing scene.  My livelihood depends on being able to communicate effectively and to be able to create positive relationships with my clients.I thought I was a fairly good communicator, but  "Difficult People," has been an eye-opener for me.I laughed when going through the 10 difficult people personality types. I recognized many of them, and I was able to identify my biggest trouble maker ... The Fake It Till You Make It Person!  I have always considered this know-it-all personality to be DANGEROUS.  And indeed, the author confirmed the danger aspect.For me, my whole perspective on difficult people changed when the author said, "The point is, that learning to deal with difficult people, is seeing that they have a hard time with themselves, and low self esteem."In addition to providing a broad range of ways to deal with all the personality types, the author also gives specific steps to take for EACH of the ten types.  I'll confess to jumping right to my biggest problem type because I had a meeting coming up involving one of them.When the opportunity presented itself (this was a given) I used the communication tips as well as the specific steps.  It worked.  I know I'll get better with more practice, but I am thrilled to know I now have a new communication tool that works effectively and easily."Difficult People" is short and easy to read, with guidelines and steps that are readily implemented.  If you carry through on the steps, you will see your communication skills increase exponentially.  You will also find yourself more willing to embrace the different personality types simply because you understand them better.If you deal with difficult people socially, or in your work, please do yourself a favor and get the book!