Review: Customer service tactics
Rating: 5 out of 5
Date: 07 22, 2014
I love this book and it fell into my hands in the right time. As I am surrounded but various positions in a couple business, i find myself dealin with customers directly or havin to service to them in other ways. It is a little difficult from time to time, but with reading this book I now see how to make that process a little easier. This book is a good source of information. It gives you tactics on how to make sure your customer service is always thriving and keeping your customers happy so they more than likely return. Most times - happy customers makes happy service. This book is a keep sake - even for years down the road, a refresher always helps.