Review: wonderful book to help with customer service
Rating: 5 out of 5
Date: 07 20, 2014
Many small businesses can either succeed or fail based on customer service. Customer service is very important to not only the client but also to the company.  This book has some very good information on the “how to’s” of good customer service. The old saying “the squeaky wheel get the oil “ is very true in the customer service area. An unhappy customer may not shut down a company but it can cause future customers to stop and think before they ever take business to that company. This book can help any business set a good, well run customer service, one that will bring the customer happily back.