It's fine
Mine wasn't torn or leaky.  It arrived in good condition and I'm using it.  Not sure what all the fuss is about. It isn't that difficult to use and it does save a ton of makeup.  Other than that, I don't think it's any better or worse than a sponge.  I also like very much that it's so easy to clean and keep clean.  I use to periodically wash my sponges in alcohol just to kill whatever might be growing in there.
Rating: 4 stars