Fitbit Aria non-support.
The product I received did not work.  It was disappointing because Fitbit products have been great in the past.  The only way to contact the company is through e-mail.  No phone support.  The setup was not as simple as they described even for a technical person.  When I did get it synced to my network, the scale gave an ERR message that basically told you nothing.  When I wrote support they replied with a string of questions including how far I was from the router, did I change batteries, was I standing still. When I replied back with all the answers they simply told me it was a defective scale and to return it.  So I did.  I was so hoping this would be as easy to setup as the other Fitbit products I've had in the past.  Fitbit really needs to work on their support model, I get not wanting to have a huge call center, but it's a big turn off not to be able to contact them easily.
Rating: 1 stars