They did what?
I unboxed this little thing, popped in a battery and it didn't work.  Sent an email to the address included in the shipment, and got another one, no questions asked.  Well, that one did not work either.  I finally realized the problem was a bad batch of cheap batteries, and now I feel sorry for the mistake.<br />Even without the superlative customer service I would give this product five stars anyway. It's got plenty of power, lots of attachments and the wife is really appreciating the new well-groomed me.
Rating: 5 stars