30-35 minutes (maybe) preparation for relief?
I was so disappointed upon receiving this product. The "instant heat" eye inserts only work ONCE, after that, you have to BOIL them for 3-5 minutes and then cool them for 30 MINUTES - and that's IF the first boiling dissolves all the crystals!!!  Are you kidding? When I need eye relief, I don't need to wait 30-35 + minutes for a treatment. Very misleading in your description. VERY.
Rating: 1 stars