Disappointed
I bought this scale to go with my Fitbit app. I was so excited when it finally arrived because I use my Fitbit everyday and looked forward to the convenience of the compatible scale. However, after almost 2 hours, and following the set-up instructions to a &#34;T,&#34; I still couldn't connect to my WiFi. I contacted FItbit, who are always extremely friendly, but couldn't solve my issue. They escalated my case, and I was contacted via email by an &#34;expert.&#34; They gave me the following instructions to troubleshoot (See below in quotes). Quite frankly, it's not worth my time to contact my internet service provider (which is always a minimum of 2 hours for anything) to confirm the first requirements. Secondly, even if I was comfortable separately the 2.4 and 5GHz into unique channels, if it still didn't work, check out the questions they ask. Based on the password questions, it sounds like the next step would be to change my WiFi password. Why should I have to go through all of this? This product should just work. I shouldn't need to be an IT Expert to get this to work. Take this product off the market until you improve it.  I'm returning the product and going with another brand. Save yourself time and trouble, pay less for a better product. (This is the first bad review I've written but that's how strongly I feel that this is a waste of money).<br /><br />&#34;We want to let you know that  in order the Aria can connect to your WiFi the network must have these requirements:<br />- Wireless 802.11b (Note: most routers are capable of 802.11b, but not necessarily configured this way). Also Note that if your router is a dual-band router, you should separate the 2.4 and 5 GHz into unique channels, and connect specifically to the 2.4GHz, which allows for 802.11b. If you're not sure about this advise you'll need to contact your local internet service provider.<br />- WEP/WPA/WPA2 personal security<br />- Automatic (DHCP) IP setup (static IP configuration not supported)<br /><br />After making sure it has the requirements above, try to set up your Aria again. You can do this by proceeding through either of the setup methods detailed at: http://fitbit.link/nncet, in which you'll find all requirements needed besides the listed above. You can also watch the video at https://www.youtube.com/embed/.<br /><br />If you encounter difficulty during this process, we recommend clearing your browser's cache and cookies, turning your router off for 30 seconds, turning your router back on, and attempting setup again. If you're still unable to connect your Aria, please provide us with the following information so that we can assist you further:<br /><br />1. At what point in the scale setup process do you run into trouble? Please let us know of any error messages you've encountered on the scale or your computer/mobile device.<br />2. How far is the scale from your router?<br />3. Do you use any wireless extenders on your network or more than one router?<br />4. Does your WiFi password exceed 31 characters or spaces?<br />5. Do your WiFi password and your WiFi's name include any non-alphanumeric characters (such as ! or &)?<br />6. Were you able to confirm that your router is configured in 802.11b protocol?<br />7. What is the make and model of your router? Is your router a dual-band router?<br />8. Do you use any firewalls or MAC filtering?<br />9. Additionally, kindly provide a photo of your Fitbit Aria's model and serial number located in the battery compartment.&#34;
Rating: 1 stars