Don't buy this!
**PLEASE be warned when purchasing a Fitbit Aria scale!** It becomes defective and Fitbit refuses to take responsibility.<br /><br />The company does not stand by their defective scales. If their scale decides to be defective after the 1 year warrantee they do not offer any solutions to the problem. No fix, repair, or replacement. They tell you &#34;Sorry, there is nothing we can do.&#34;  Please see the photos of the customer service transcription telling me their item IS defective yet there is nothing they will do because it is &#34;outside of the 1 year warrantee&#34;.<br /><br />There is a forum thread in their online community that is 21 pages long of people with this same issue, yet they still refuse to take responsibility for it.<br /><br />I purchased this scale in 2014 and hardly used it. By hardly used it, I mean that I hardly ever used it. I purchased a Salter scale years before this one that was far more accurate, by the way. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. This left me using the Salter every time I weighed myself, which was every morning for about two years. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. I ended up getting an Apple watch and no longer used the Fitbit. From that point on the Aria was used maybe a few times a year. The scale had VERY LITTLE USE. I wouldn't be as upset if it had actually taken a beating and/or been a workhorse.<br /><br />Fast forward to yesterday (June 2018) and I decide to weigh myself on my very expensive Aria so I can keep a visual of my weight because I'm starting a workout program in hopes to 'tighten up' a bit. Well, that's a no-go! I get &#34;measuring&#34;&#62;&#34;step off&#34;&#62;&#34;thinking&#34;&#62;Err&#34; every single time! So naturally I refer to Dr. Google to see if there is something I can fix. I land on Fitbit's 21 page community thread about this exact issue and follow the recommended advice; remove batteries, wait 15 sec, etc - which mind you worked for no one in this thread. It didn't help, still the same &#34;err&#34; message.<br /><br />I decide to start a live chat, as mentioned above, and I am informed that they won't help me because I'm out of my one year warrantee and they don't offer to repair/fix this defect within their item. So here I am with a $129 dollar decoration piece. Because it's defective it. Because the company refuses to take responsibility for their defective item. Because I was stupid enough to buy it.<br /><br />One could argue that I could have chosen to use it heavily for the years I owned it so I shouldn't complain. Either way a company should recognize a common defect with their item and at least offer to repair it. And if I pay $129 for a scale I do expect it to LAST and be good QUALITY. I mean sheesh, I paid $39 for the Salter weight/water/body fat scale that has taken a whooping and is still going strong after 7+ years. How could I not expect to spend $129 and get a better longer lasting product?<br /><br />To recap:<br />-I purchased a Fitbit Aria scale in 2014<br />-It was HARDLY used (proof was seen by CS rep in my account)<br />-In 2019 I'm told by a CS rep my scale is now defective (it did work for 3+ years)<br />-Fitbit refuses to offer even a fix/repair for it<br />-I have to throw it out - goody bye $129<br /><br />Please consider your purchasing options wisely, don't throw your money away like I did. I had to leave this review because if I had know 5 years down the road the scale would become defective I would have never purchased it. I don't think anyone buys a scale to use for just a few years, usually it's for a lifestyle change and will be used for many years to come. Not the Aria, get all your exercise and dieting in within 4-5 years before the defects happen. And make sure you don't decide after 4 years to start a new exercise program and have the Aria log your weight...cuz it will be defective at that point and Fitbit doesn't care.
Rating: 1 stars