Horrible customer service at PURPLE
I ordered direct from the Purple Company.  I purchased their "Ultimate Seat Cushion" on 4/9/2022.  I live in a Mobility power wheelchair.  I had great expectations to find comfort and relief.  The cushion came within one week.  Excitedly I had my husband put it in place for me, one corner was slightly squished from shipping at the corner, but the material reminds me of silicone, it should spring back once laid out and didn't affect where you sat.  Otherwise shipping went well.<br /><br />I loved that they had a 30 day "TRY IT MONEY BACK WARRANTY".  The cushion is perfectly sized for a mobility chair and has a depression at the rear for tail bone relief.  I tried this and was so sore, I never had such pain from other cushions.  I proceeded to process a return on their site on 4/23/22.  You put in your information and order number, and they will send you a return label.<br /><br />I still do not have a label, I have called numerous times and cannot get a rep to answer, nor can you leave a message.  A company that has poor customer service is a company to steer away from.  Buyer beware.  I believe I need to turn this over to my attorney general.  PURPLE COMPANY is not a good company to work with.
Rating: 1 stars