Not relaxing
I was excited to try this product as my neck and shoulders are often stiff and sore. Unfortunately this massager feels unpleasant in most positions, and you can never really relax while using it as you have to keep your arms tensed (and your posture a certain way) to keep it in the right position. The mesh fabric that covers it feels very scratchy against my neck and makes it almost painful to use there. And the whole thing is very heavy, feels like wearing a heavy backpack or something-- the kind of thing that would contribute to even more back pain. I'm disappointed, overall.
Rating: 2 stars