Great customer service
Purchased a Warm Buddy quite a few years ago - love it!<br />Decided to buy a smaller one for the neck last November (about 7 weeks ago.) Last week (Jan2) the new one had a split seam with some of the rice coming out. I e-mailed the distributor I purchased it from on Saturday. Received a reply the next day on Sunday saying that they forwarded my concern to the manufacturer. 2 days later (Tuesday) a new replacement arrived by courier - no charge.<br />What great and speedy customer service. Would recommend Warm Buddy to anyone. Nice to see a company stand behind its product.
Rating: 5 stars