Bad Product - Worse Customer Service
I purchased the Princeton Model VF05 from Verilux about 2 years ago. At the manufacturers suggestion I also purchased an extra bulb. Last night the light went out and my husband, who is an electrician, took the bulb out and went to replace it with the new bulb only to see that the new bulb was defective. We tried the new bulb in another Verilux lamp we have and it did not work. My husband got out his multi-meter and trouble shot the whole lamp. Not working. Called Verilux and was told that it had to be the ballast. Electronic ballast. When I told Teresa that the new bulb was defective ( the white inside coating was missing in places) I was informed that the bulbs only have a 30 day warranty. I was told that I could buy a new lamp at a 25% discount but the bulb was already out of warranty and not covered.<br /><br />This company pushes you to purchase a new bulb for $19.97 and then only warranties it for 30 days. These were supposed to be the best reading lamps on the market. They are not and I feel their practice of stearing the customer to an extra bulb at time of purchase knowing full well that the extra bulb will be defective within two years is just wrong.<br /><br />I will never buy another Verilux product again and I strongly suggest that anyone considering it think twice and NEVER buy an extra bulb from this company. You can get this type of buld from any home improvement store at a much lower cost.
Rating: 1 stars