Will not connect to WiFi if additional security/log in info required
Before ordering the scale I called Fitbit and asked whether the scale will work with my WiFi network. I live in a student dorm and to connect to WiFi I have to enter a WiFi password AND enter a username and password through a browser. The guy kept on saying it will work before I had finished the explanation, so I made a point to ask him to wait until I finish and once again explain that it is a two step process. I was assured that it would not be a problem.<br /><br /> Low and behold I receive my scale and it says &#34;No Sync&#34; when I try to connect to the WiFi. I call customer service, this time I am told that the scale does not work if additional security is required by the network. I wish I had been told this the first time I called and explained the exact situation because I wanted to avoid spending time and energy trying to set it up and then having to go out of my way to return it. However, it may all be for the best because I found a Bluetooth scale by Weight Gurus that does the same things, automatically SYNCS WITH THE FITBIT app and is half the price (not to mention better reviews, but I can't judge on the functions of the scale).<br /><br />I really love Fitbit, I own a Fitbit Alta and the customer service has always been excellent concerning the band. However, I wish they had listened and told me the Aria scale won't work before I bought it. I am upset that I cannot support the Fitbit company through this purchase, but I hope they will listen to the reviews and put out an improved scale that uses Bluetooth for easier synching.
Rating: 2 stars