Poor customer service
Despite spending an hour and half attempting to get this scale to communicate with my wireless, I had no success. I am pretty tech savvy. When I attempted to contact customer service, I received an automated email message that it could take a few days before someone would be available to help me with my issues, which is inexcusable. I received a return email that evening from technical support offering to set up a time we could talk about the issue. By that time, it was too late; I had already returned the scale. I expect a live person available during reasonable business hours to help if a product is not performing as it should. Is this a good scale? Who knows. But, until Fitbit gets their customer service act together, I'd give it a pass.
Rating: 1 stars