Product Seems Soild, Great Customer Service Experience
The product arrived nicely packaged in a white Aruba's Apothecary Glass box.  The box has separate compartments for the more fragile items, and a larger one for the smaller/loose items.  Glass seemed snug enough, and my order arrived free of damage.<br /><br />One odd thing that I noticed about the water bottle heads is that, when shaken, there is an audible rattle that can be heard.  Honestly, I have no idea what to think of it, and am not sure how concerned I should be about it, but so far the bottles have worked great for me anyway.  The bottles have both a spray and a stream setting, which not all bottles have.  I only plan to use the spray function, though, but appreciate the extra feature.  The spray is being used mostly to mist some house plants, and has been excellent for that so far.<br /><br />The box also came with 2 screw-on tops that could be used to turn the spray bottles into more of a storage bottle (I could see converting one with essential-oils mixed in at some point).  The caps came inside of a separate compartment on the inside/edge of the box, so I definitely appreciate the care taken in packaging all of the items!<br /><br />The box comes with a nice instructions/inventory/thank-you letter too, which is where my customer service experience came into play.  The list mentioned several items, including: 2 bottles, 2 lids, sticker labels, and a bonus roller bottle.  I then noticed that the last 2 items were missing from my box: the marker for use with the labels and the funnel.<br /><br />I promptly reported this omission to their customer service, per the letter, and received a response the next morning.  The customer service rep was great, and assured me that the missing items would be shipped to me promptly.  Sure enough, one week later I received the 2 missing items.  This was excellent customer service, and makes me feel confident about keeping the product given their response to the issue I had.<br /><br />So far, everything else has been working excellently!  The bottles themselves look great, and the glass definitely feels like a step up from plastic bottles I've owned in the past!
Rating: 5 stars