Pretty annoying stuff
I purchased this for my mother because I thought it was a decent price. The machine stopped working after using it 2x a week for 4 months. I reached out to the company in request for parts repair or even possibly replacing the whole thing. I was told that they have no verification of my purchase. I was very confused at their response, because I clicked on the link from the purchase on this website. Anyways, I took screenshots, I took photos. I sent everything in. Emails went back and forth for a couple weeks, mostly delayed from my end, but it would still end up taking them just as long to reply. Finally, I was told that I need to contact Orion Motor Tech for a replacement because I bought their product. Even though that doesn't make sense because I made the purchase through Amazon, I still ended up contacting Orion. They ended up asking for the same information I provided then proceeded to say that they can't give me a new one. Pretty annoying stuff.<br /><br />Overall, the machine does the job and has a non-adjustable pressure for the kneading massage. It is a bit strong at first, but then you get use to it. It has no heating option. I don't remember if I even got the remote, but it has options to move the roller up and down your foot. The machine started making noises after 3 months of using it. The ball inside the machine malfunction on the left, then the right for me. I was very upset at the poor customer service and hence do not recommend purchasing this product, as it went bad on me after just 4 months of use.
Rating: 2 stars