Soft and comfortable
This is a soft and comfortable heating pad. It does a nice job of covering your shoulders and the base of your neck. It is not stiff like other heating pads. The only drawback is that it takes a long time to get hot. It is at least ten minutes at the highest setting (according to the instructions) and it really does not get as hot as other heating pads I have had.  Still, that is more than offset by the ability to get more coverage than you can get with a traditional heating pad.
Rating: 5 stars