Missing parts and worse customer service ever!
I received the lamp on time but could not assemble it as there is missing a join between the base pole and the main pole. I called 5 times to the Customer Service number of Bell Howell Company that came with the assembly instructions. THEY HANGED UP ON ME TWICE!!!! After more than 5 minutes of waiting each time I called they referred me to a different pone number. I called it and they made me wait for 1/2 hour. I called them back and they provided me with a different, non-operational phone number. I called them back again and they told me that I should solve my problem with Amazon, which is not true as they are the original manufacturers. I have never had such a terrible costumer service experience in my life. I buy things on Amazon almost weekly and I think Amazon SHOULD NOT trade with companies that stand behind bad quality products! BELL + HOWELL SUCKS!!!!
Rating: 1 stars