Does Not Sync, No Help in "Support" Pages
After two hours of attempted syncing via my home Wifi, I had to give up. I was able to eventually get the scale at least SEEING the network (via my mobile phone, since connecting via the Mac kept crashing the scale). When actually trying to weigh myself however, the scale would only repeat &#34;Step On... Step Off... ERR&#34;, even after several resets.<br /><br />The Help forums on Fitbit.com are worse than useless, in that their suggestions are (1) try again, (2) try turning it on and off and (3) try removing other devices/networks from the surrounding area (particularly in the 2.4 GHz range) or changing your WiFi frequency. That last troubleshooting option in particular is hilarious when living in a downtown area surrounded by 30+ other WiFi networks, but you've ALREADY moved your network to a relatively unoccupied corner of the spectrum. Should I just go door to door and ask my neighbors if they'd kindly turn off their WiFi for a few HOURS while I try to get this scale to sync? The fact that their suggested troubleshooting options amount to little more than the Aria-equivalent of &#34;Have you tried checking if it's plugged in?&#34; or &#34;What about hitting CTRL-ALT-DEL?&#34; is frustrating, to say the least.<br /><br />I wish I'd spent more time looking through Amazon reviews of this product before purchasing, but I'd heard from a friend (who has one and likes it) that it was pretty great and just kind of jumped in. Maybe it IS great, if you can get it to sync -- but that never happened for me, so hopefully (if you actually still want to purchase this product) it magically happens for YOU.
Rating: 1 stars