THIS IS NOT A WELL DESIGNED PRODUCT AND HAS ZERO SUPPORT WHEN NEEDED.
I order 50-75 things through Amazon yearly. This is the first item I have ever returned. Here we have a product that has the making of being the best scale possible. Problem is they are releasing a high end product without the support needed with it. How do you sell someone a product that you know has issues with connectivity and give that consumer no way of contacting you?<br /><br />So you just received your $130 scale and can't set it up on your Mac or iPhone. There is no way to know if it is on your end or the scales. There is a constant annoying loop you are stuck in that makes you re enter all your info over and over. Try typing on your IPHONE lately?  Get's annoying real fast. Then you decide to send them an email as per their directions if you are having difficulties and you get this:<br /><br />We know that every step counts, so we make every effort to reply as quickly as possible. However, due to high contact volume we may require two or more business days to respond.<br /><br />We do not currently offer live phone or chat support, but our support team is here to help seven days a week. While you are waiting, you might review these resources for helpful information:<br /><br />So I guess I just wait for days? Try their web based support and you can read through everybody else having the exact issue without any resolve. You can also read that this will happen constantly during ownership of the product.<br /><br />This is another Co using your money to develop their product and company. I guess when they have taken enough money to open a help line or some sort or support they will then help you. It could be the smallest problem on my end or theirs but who will ever know?<br /><br />Why do we support Co's like this? I know it sound like such a cool product but kind of like NEST you are buying into a great concept rather then a well developed product with the NEEDED support to back it up.<br /><br />YOU ARE WASTING YOUR TIME HERE PEOPLE.  By the way the best part is mine does not even function properly as a scale because guess what bare foot and dry no body fat reading. Also from simply standing on and off again 10x's your weight fluctuates 2-3 lbs. I guess I am losing weight by it becoming the most expensive step ever purchased.<br /><br />RETURNED!<br /><br />UPDATE<br /><br />To be fair I received another email within 1 hrs with a generic list of what to try to correct connection. I searched YOUTUBE and someone posted a video on how NOT to us ether website and to do it on your smartphone. Guess what it worked, guess they need the guy on Youtube to write their instructions. By the way there were no instruction besides a 1 page quick sheet. I almost felt bad about review till wife tried...you have to set up another phone and ID to get body fat reading. It will not give BF reading and that is why when I tried above I had same issue.<br /><br />It is packed and awaiting UPS. It looks so cool but without the other FITBIT products and time to get it going it is a waste. Sorry Fitbit and hop you get it worked out.
Rating: 1 stars