Could not connect to network - tried two different scales and had the same problem.  Third was the Charm - see Follow-up.
Received the FitBit scale and wanted to use it with the now recalled FitBit Force (that I Love.)  Could not get the scale to connect to the wireless network despite using 3 wireless computers, 2 networks and an iPhone..  Quickly sent it back and asked for a replacement.  Amazon Prime was great with the replacement,  New one came in and it had the same problem.  Could not connect again using any of the networks or iPhone.  Tech Support offered standard support (10 feet from the router, etc.) but nothing worked.  I uploaded 2 setup logs which showed the installation errors to their Help Support line but they never replied.  I am going to move the scale to a different building using a different ISP and try it there, if that doesn't work then I will return this unit also.<br /><br />Follow-up.  The third Scale came in today.  I tried to connect and had the same problem.  Called support and they walked me through a smart phone setup different from the one on their website.  Let me share it - from the iPhone, start Safari and go to [...] - follow the instructions, personalize the scale,but when it calls for the battery to be pulled, pull all four batteries not just one. Wait 30 seconds and then put the batteries in different order. Connect to the FitBit wireless and follow the rest of the instructions.  That made it work for me - hopefully this helps the next person.
Rating: 4 stars