DO NOT BUY THIS SCALE IF YOU HAVE AN INTERNET WITH COMCAST AND HAVE AN XFINITY MODEM
THIS IS THE SECOND ARIA I HAVE BOUGHT FROM AMAZON. THE FIRST ONE CAME LAST WEEK AND I COULD NOT GET IT TO SYNC. I SPENT 4 HOURS ON THE PHONE WITH FITBIT TO TRY TO FIX THE ISSUE. WE COULD NOT GET IT TO SYNC SO THEY ADVISE THAT I SEND IT BACK TO AMAZON. I DID THIS THIS. I GOT THE NEW SCALE YESTERDAY AND TRIED TO SYNC IT TODAY AND HAD THE SAME ISSUES. I COULD CUSTOMER SUPPORT AGAIN AND WAS TOLD IT MORE THAN LIKELY WOULD NOTY SYNC WITH MY MODEM. THEY SENT ME INSTRUCTIONS TO TRY BUT IT DID NOT WORK. WHY THEY DO NOT PUBLISH THIS INFO IS BEYOND ME.<br /><br />Hi Colin,<br /><br />We're sorry to hear that you're still experiencing trouble with your scale. We appreciate your efforts to troubleshoot.<br /><br />The error you are encountering indicates that the scale has been unable to communicate with your router. The most common reason for this is the router's configuration. Based on your particular router, you may need to change the setting from N-only to mixed mode. (The following instructions were found here: http://customer.comcast.com/help-and-support/internet/about-the-wireless-gateway/)<br /><br />If you have an '802.11 b' device, the gateway's Wi-Fi mode needs to be set to '802.11 b/g/n' to allow 'b' devices to connect:<br />1. Log in to the Admin Tool at http://10.0.0.1.<br />2. Go to Gateway &#62; Connection &#62; WiFi.<br />3. Click Edit.<br />4. For Mode, select 802.11 b/g/n.<br />5. Click Save Settings.<br /><br />After you've made this change, we recommend the following tips before attempting setup again:<br />1. Keep the scale within 10 feet of your main router.<br />2. Clear the cache and cookies in your browser.<br />3. Keep the Automatic (DHCP) IP setup. Static IP configuration is not supported.<br /><br />Please let us know if you still need assistance setting up your Aria.<br /><br />Sincerely,<br /><br />Marie M and the Fitbit Team
Rating: 1 stars