Verilux Brushed Brass Lamp-Inferior Warranty Service
I was disappointed with both the quality of this lamp after 5 months of very light use and the attitude of the company when trying to fix or replace the lamp.  A $200 lamp should not break after 5 months in the first place, especially when it is just standing in one spot with  no adjustments being made. I am the only person living in the house, so I know that no one damaged it.<br /><br />The fixture that allows the lamp shade component that can be adjusted up and down failed, causing the shade portion to just dangle from the pole after I  turned it on one evening.  When I was finally able to contact customer service after figuring out their hours of service and waiting on hold for 20 minutes, I was told I certainly could send it back at MY cost and "Please enclose a check for $25 for return shipping as well."  So it would cost me $25 to ship it and $25 to have it returned $50, in addition to the 50 mile trip to town to ship it, another $25.  So I get to pay $75 to return this 5 month old $200 lamp with a 3 year warranty.  Some warranty!  I was extremely frustrated to say the least.  I don't often have a need to return things, but the companies that I deal with normally stand behind their products and take responsibility by providing excellent customer service and product satisfaction.  Verilux is certainly not one of those companies.<br /><br />Fortunately, Amazon came to my rescue.  However, I won't be buying Verilux products anymore.  The box the lamp came in says that these are manufactured in China - so perhaps the parts are being cheaply made.<br /><br />Thank you, Amazon!  You will continue to my favorite online shopping site!
Rating: 1 stars