HORRIBLE Product, Even WORSE Customer Service!!! Do yourself a favor and either buy dailies or use Oxysept!!
For those not interested in my story, please scroll down and just read the 'solution' part.<br /><br />MY STORY & THOUGHTS ON CLEAR CARE:<br />Before I started using Clear Care, I was using Alcon's Opti-Free Replenish. I was one of those people who wanted to take the minimum amount of steps/time to clean my contacts (aka laziness). So naturally, when I first bought and used this product, I thought I was taking a big step in taking better care of my eyes. Watching the hydrogen peroxide bubble from the neutralizing disc made me think &#34;ooh yeah!! Now I get to experience CLEAN contacts that won't irritate my eyes after only a few hours of use!&#34; However, in reality, I still had to remove my contacts after 4-5 hours or have people think I smoke a lot of cannabis. Eventually, this made me think that perhaps I just have ultra sensitive eyes. After several visits to my optometrist, I've switched from monthlies to biweeklies to weekly contacts. However, still, same results with Clear Care. I thought oh well, I guess I'll just have to wear my glasses more often.<br /><br />About a month and a half ago, I ran out of Clear Care. No worries... just buy a new bottle right? Well, this time my experience was much different. I used the new bottle & case EXACTLY TWICE before I threw it in the trash. Those two times, the hydrogen peroxide did not fully neutralize and burned my right eye both times (of course I did not even attempt to put on my left contact after burning my right). Both times, I let the disc neutralize for at least 12.5 hours (to be exact, 12.5 hours the first time, and 28 hours the second).... well above the recommended 6 hours. I flushed my right eye for at least 20 minutes but I still felt the burn for hours.<br /><br />I immediately tried to contact Alcon to try to get a replacement neutralizing case/disc. I called them three times just to get put on hold for 30-40 minutes each time before I hung up. Then I contacted them through their website by filling out their complaint form, explaining everything that had happened. To be honest, I didn't expect an immediate response... I thought maybe a week later to respond was reasonable.... two weeks would be borderline acceptable. After the second week passed, I threw out the almost full bottle of Clear Care and new case/disc.<br /><br />Two days ago (which would be over a month and a half after I filed a complaint), I received an email from Alcon saying that they received my complaint and that I should not hesitate to contact them by phone/email with my concerns. LOL wow that's hilarious!!! I replied that the very least they should have done is send me a new neutralizing disc and that they need to check their quality control with their products. Yesterday I received their reply explaining different factors that would prohibit the hydrogen peroxide from neutralizing properly along with ~20 questions about my past incident (which were pretty much answered when I filled out the complaint form on their site... all they had to do was read). On top of that, they &#34;may request return of the solution with the cup & disc for evaluation.&#34; Again, this is over a month and a half after I filed a complaint and they have the nerve to assume that I would keep their POS product. Naturally, I politely told them to piss off. Ironically, it is because of their idiotic emails that encouraged me to write this review.<br /><br />SOLUTION:<br />During this whole ordeal, I put in a lot of research on cleaning contacts and eye care. The best solution obviously is to just get daily lenses, but that is a very expensive way to go.... especially if you wear your contacts every day. I know some people who wear their glasses most days and contacts only when they go out, so for them dailies are a viable option. For someone like me, who wears contacts at least 5 out of 7 days of the week, I highly recommend Oxysept. This is a product similar to Clear Care in that it uses a neutralizing hydrogen peroxide system to clean your contacts. The difference is the speed of neutralization. Clear Care neutralizes most of the peroxide in about 20 minutes. In other words, the peroxide will only effectively clean your contacts for about 20 minutes. You can witness this for yourself by seeing how it bubbles intensely right away and after 20 minutes the bubbles subsides. With Oxysept, peroxide neutralization is a much slower process, thus making it more efficient at disinfecting your lenses. However, there are a few things to keep in mind. Oxysept is not a one step process. You need to clean your contacts with a daily cleaner (Lobob SOF/PRO2 or Walgreens Extra Strength Daily Cleaner) and rinse with saline prior to disinfecting with Oxysept for at least 6 hours. And before your put on your contacts, you need to rinse them again with saline. Also, once a week you need to add a tablet of Ultrazyme to remove protein buildup from your lenses. This may sound like a lot of steps and a PITA (and it is at first), but trust me, it's VERY simple and the results are light years ahead of Clear Care.<br /><br />Like I said before, I used to only be able to wear my contacts for about 4-5 hours before my eyes become dry, irritated and red. Now after switching to Oxysept, I am able to wear them all day and even through the night when needed and I can truly feel the difference in the health of my eyes. I have yet to experience any irritation and on top of that, I am also able to extend the life of my contacts (I've been using the same weekly lenses for about 4 weeks now and they STILL feel like new).<br /><br />One more thing to keep in mind though... Because there are more products being used along with Oxysept (daily cleaner, saline and Ultrazyme), it is more expensive to use than Clear Care. However, because you only need 2 drops of daily cleaner per lens, and only use Ultrazyme once a week, they will last you for a long time.<br /><br />Bottom line... If you care about your eyes, STAY AWAY FROM ALCON PRODUCTS
Rating: 1 stars