Update, new one works fine
UPDATE: 8/30/12. Good news, returned non-connecting scale, new one arrived today, connected on first try. Must have gotten a bad unit. Very happy customer. Amazon also overnighted it, thanks!<br /><br />Like others here I am also a computer tech and have been worked for Fortune 10 companies installing and setting up networks, both wired and wireless.<br /><br />I give up. I've spent a whole day trying to get this damn scale setup and it doesn't even come close. The biggest problem is there is absolutely no information available from Fitbit. Their support page is terrible and they do not have a contact number.<br /><br />I am returning this scale for a replacement.<br /><br />I have turned my router upside down (metaphorically) in an attempt to make it as friendly as possible to this scale. I even took out 3 of my older wireless routers and tried to use them to connect. I tried the PC based and Mobile phone connection techniques. There is not troubleshooting information available and you can't even go back a screen to try and reconnect. Every time you want to do it again, you have to keep entering all your account, info, etc. Why not at least include a "back" button to go back one screen and retry the problematic step?
Rating: 4 stars