Had to return
This was too wide for my neck. Because of acid refux, I sometimes have to sleep sitting partway up, lounging against pillows. Naturally my head would sag after I fell asleep and I'd wake up with a neck ache, and worse, sometimes drooling all over myself. 😉 I tried propping pillows on my sides but they would just fall away. I finally decided to try a neck brace, and liked the idea of the option for pain and heat relief for other neck-aches, but it wss just too wide to fit comfortably under my chin. I did measure, but I think the position I found myself sitting in contributed to the "shortening" of my neck. All that said, it's well made and the fabric covering was far more comfortable than the narrower and much more basic design I ended up buying. A review can only represent one person's experiences based on their needs. There was nothing wrong with the product as far as I could tell in the short amount of time I had it; it just didn't fit my particular set of circumstances.
Rating: 3 stars