Device with - ERR - Problem, Good Support with Long Wait Time
I have enjoyed my Fitbit Charge so far in the past week, and decided to invest in Aria.<br /><br />- Bad - The Device<br />I keep getting ERR message, with successful wifi connection, no matter how many times I tried it.  With this error, the device is an expensive paper weight.  I have not been able to weight myself for the last 2 days since I bought it.<br /><br />- Good - The Setup and Service<br />The initial setup was relatively seamless.  The device connected to my wifi with no issue.  I called the Fitbit support number, and after attempting to reboot it, stepping on/off for several times, they concluded that the device is defective.  They said they will ship a new one with ETA in 2 days.<br /><br />- Conclusion So Far - Use Your Caution<br />Learning that so many people appear to be having this ERR issue (cause may be different, but users can't tell), I have a feeling that this device went into the market too soon.  For a device at this price, with Fitbit tracker's success so far, it must perform better for most of the buyers.  It appears that the defect rate is too high.  Customer service is good, once you can get hold of them, but expect to wait 10+ minutes during the day, and 20+ minutes (22 minutes for me last night) during evening prime time.  I will see how my second Aria will perform, and may raise a star if good result.  Will write more once I receive the 2nd unit.
Rating: 1 stars