Great Customer Service
I purchased this scale on April 10, 2016. Today is May 16, 2017 and my scale no longer works. I changed the batteries when they died and now when you stand on the scale it says scanning, step off, thinking and then err. Like many others I reset the scale, reset it up, left batteries out etc. I sought out the help page on Fitbit. 5 pages of people with the same problem. No response from Fitbit. I am very angry that my 13 month old $123 scale no longer works. I just bought a $17 digital scale to replace this. Bad show Fitbit.<br /><br />6/1/17 Update: Fitbit reached out to me and sent me a replacement scale no charge after we tried a few things to reboot my original scale. Their customer service has been fantastic and was wonderful to work with. I really appreciate the good faith and of course the new scale. I will gladly purchase their products again.
Rating: 4 stars