Worst Customer Service Experience Ever
I rarely write reviews but having experienced the worst customer service (outside of ATT or Comcast), I felt compelled to help others avoid this company and my experience.  The product did not work and multiple emails were exchanged. I followed all of their directions and the software update that should have solved the problem did not work. At this point, I would have expected them to admit there was an issue w/ the product. Instead they just kept asking me to repeat what I had already done...in addition to being rude in tone and asking me to validate that it wasn't working. I will not buy a Fitbit product going forward and I am already telling friends and colleagues to avoid this company.
Rating: 1 stars