No support at all
I just received my scale, and after downloading the setup software and opening it, I got an error message saying that I was connected to the internet using both wifi and another network....which is not correct since my laptop connects using only wifi. The setup process is designed for idiots, so you can't get any additional information about why the process failed, and the company does not offer a support phone number or support chat line. The help forums are useless for this problem I find it completely unacceptable that they charge $130 for this product and offer absolutely no support for it. I emailed them (the only option available) and am still waiting for a response.<br />This is a late addition: after reading other reviews, I used my iPhone to set up the scale, and it worked. This is only after a MAC desktop and a MAC laptop connected to home network by wifi only failed. I still give this one star because setup process is so poor, and support is non-existent.
Rating: 1 stars