Terrible Customer Support
I recently bought a Purple Double Seat Cushion and Back Cushion. There were problems from the start. First, they only sent one cushion. I had to contact the company multiple times before they finally sent the other cushion. it was 3 weeks late.<br /><br />I found the Back Cushion extremely uncomfortable, so I tried to return it. I had to wait several days for them to issue a Returned Merchandise Authorization. By then, the RMA form said that it was too late to return the cushion. The form actually showed a made-up delivery date (I have no idea where they got it from). I had show them the Fedex tracking with the actual delivery date. Then, they decided to not refund the full amount for the cushion. I’ve had to contest the charge with my credit card company because they refuse to explain why.<br /><br />Clearly, Purple isn’t concerned about providing any kind of customer support after the sale. I’ve probably spent 2-3 hours emailing and texting with them about all of the problems. I wish I had never heard of Purple because their customer support is simply atrocious.<br /><br />I first heard of Purple when we were mattress shopping a number of years ago. We looked at Intellibed and Purple. They originally used the same gel technology, but there was a lawsuit (which Purple lost). Comparing the two mattresses side-by-side, the Purple mattress was much lower quality. The Intellibed cost more, but you definitely get what you pay for when it comes to mattresses.<br /><br />We’re still very happy with our Intellibed mattress. Since it had been several years, I decided to give Purple another try. I thought, “How can you go wrong with a seat cushion? If I don’t like it, I can return it.” What a mistake! You should learn from my mistake :)
Rating: 1 stars