Received wrong product, Tenswall told me they hope I like the wrong product
When I purchased this product back in June from Tenswall, the description of the product clearly said it had two speed settings (slow and fast). The product photo was also different at the time and showed a black colored pillow which indeed had a speed setting button. I ordered the product thinking that's what I would receive since many of the reviews also showed/spoke of receiving the black pillow with adjustable speed. However, when I ordered it, I received a brown pillow (the current product photo) which has no adjustable speed. When I contacted Tenswall and told them I received a product different from what was advertised, they confirmed that I did receive a product different from what was advertised, then told me to enjoy the wrong product. I never heard from them again. Funny and horrifying customer service from Tenswall.
Rating: 1 stars