A MISCOMMUNICATION:  BEAUTE LA ROYALE DID SEND A REPLACEMENT
I like the product very much, but It quit working after several weeks.  I put in fresh batteries, but it still didn't work.  It has a lifetime guarantee.  Since it was too late to make a return through Amazon, I contacted Beaute la Royale to explain what had happened and to request a replacement or alternatively a refund.<br /><br />There was a miscommunication concerning a replacement, which let to a delay in sending a new one.  Once this was solved, they did send a new one promptly.
Rating: 4 stars