No problem connecting to my wireless network
If one is using the fitbit program this scale is very helpful as when properly set up it will automatically transmit weight and BMI to a person's fitbit dashboard and weight log.  The numbers are easy to see.  The scale differentiates between users so that it can be used by more than one person.  I had absolutely no difficulty connecting the scale to my home's wireless network; the instructions provided worked.  There has been no problem with that connection in 2 months of use.  The cover is easy to clean.  I have not used customer support for this device, but have used it several times with my fitbit.  I used the e-mail support address that is on the website and have always had a response within 24 hours.  I am a big fan of fitbit.  The fitbit device, the web site and now the aria scale have been a big help in forcing me to increase my physical exercise and be more aware of what I am eating.
Rating: 5 stars