Good product and excellent customer service
I ordered this for my brother who was badly debilitated by COVID. He is 6'2" and about 260 pounds. This rollator fits him pretty well considering how tall he is. His forearms rest on the pads and he has to lean forward a little bit.<br /><br />He lost most of his hand and wrist function due to COVID so the upright position of the brakes is in the perfect place for him. The brakes have just enough resistance that he can safely operate them. They are secure and can lock when needed.<br /><br />He used it pretty extensively for about 5 months when we noticed one of the forearm pads had cracked and the assembly for collapsing it had broken from so much use. I wrote to the company and explained how beneficial their product was and asked if there was a warranty or if there were replacement parts. They were very prompt and extremely accommodating and sent an entirely new device! My brother has now used that one for just over 2 months with no issues. He currently has 3 different walker styles and this is his favorite. He never uses it for seating so I cannot speak to that.<br /><br />Pros:<br />Easy to assemble<br />Lightweight<br />Fairly sturdy at full extension even when used by a large man<br />Maneuvers extremely well<br />Upright hand brakes are easy to use and work well<br />Excellent customer service<br /><br />Cons:<br />The trick to collapsing it is to reach underneath and release the clips. They are also attached to a handle in the seat (it lies flat so no worries when you sit down) but repeated pulling will stretch the metal clips and prevent them from working correctly.<br />Once fully extended (for my brother's height) the arms do not easily retract for loading into a car. I could have tried something like silicone spray and that probably would have fixed it, but I have a small SUV so it didn't matter.<br /><br />Over all he is thoroughly happy with this item and the customer service. Of all the pictures I have of him, I don't have a good one of him using the rollator!
Rating: 5 stars