Limited parts available for maintainance.
This would be a great item except for customer support.  One of the foot rollers was faulty when it was molded, such that one of the pins it rolls on was only half way attached to the roller.  As a result one roller broke on the first use.  When I contacted product support I was told that the rollers are a non serviceable part and the only way to replace them was to get a new unit.  The rollers are a pretty basic, removable and vulnerable part even if made properly.  The fact that they are not serviceable speaks volumes about HoMetics attitude toward customer support and the ability of their customers to maintain the longevity of this product.
Rating: 3 stars