Such a disappointment, not a great company to work with
I had a Sunrise Clock for about ten years and loved it.  It had it's quirks: it took a while to figure out how to set it, and the buttons would get stuck sometimes until they finally broke off.  But the clock still worked.  And I kept using it, until a couple of months ago, when it just quit.  So I ordered a new one.  It arrived about a week later, and when I opened it, I started to set it up.  But it didn't work.  The light jumped on at odd times, it wouldn't set the alarm.  I tried everything.  It was frustrating.  I wrote to Biobrite so I could return it.  They didn't respond for about a week, and then they only told me how to do the things I'd already tried.  But I tried again.  And it still didn't work.  They wanted me to just send it back so they could repair it, but at this point I just wanted to return it and move on.  Again they were slow to respond and very cavalier when they finally did.  THey didn't include a shipping label, address, anything, just sure send it back.  Finally with some help from Amazon (thank you!), we got things straightened out, but I had to pay the return shipping, which seems wrong to me.  Honestly, I would never deal with this company again.  It was disappointing that the clock didn't work, but what was worse was the 'can't be bothered' attitude of the company.
Rating: 1 stars