Formula change
Product Change: please be aware that the product has changed significantly. I’ve used the ‘astringent pads’ for years and have been beyond pleased with the results!<br /><br />Recently, I refreshed my supply and purchased 2 containers using my same supplier on amazon as i have consistently used for awhile now. I noticed something different immediately. The pads were more ‘squishy’ and when I used the first one, it rendered an unusual scent along with FOAMY residue. I thought I purchased the wrong product and actually wondered if it was a cleanser instead of just the witch hazel toner I had been so pleased with for years. I confirmed that the name of the product was the same.<br /><br />I called the company and was told there was ‘no change to the formula.’ It was recommended that I try purchasing from Target as they contract directly with Thayer and this would rule out any possible mock product concerns.<br /><br />I purchased the product at Target. Same results. I’ve tried continued use and am now seeing a severe reaction in the form of a red, irritating rash.<br /><br />I have very sensitive skin which is why I chose this product and medium in the first place.<br /><br />I then did some research and found that indeed others have reported similar experiences and results.<br /><br />I highly recommend that we hold Thayer accountable for disclosing product formula changes. We rely on our tried and true products and trusted companies to be transparent and to allow us the opportunity to make our decisions based on fact and accurate information.<br /><br />Very disappointed.
Rating: 1 stars