Excellent item, poor customer packaging and customer service
I would allow myself to start this review by saying that the product is of a superb quality. Previously, I was purchasing this product packed in carton boxes. This time, I decided to buy it in a bulk to give my family and friends, too. Original image posted on the Amazon web site pictured the product nicely packed in a big tin jar. I loved it! However, when the product arrived, I was extremely disappointed since it came loosely packed in a non-sealed plastic bag. I looked at the product's picture and found nothing indicating that this picture was placed "for advertisement purpose only". I raised my concerns with Amazon and the Seller. To make the story short, contacting the Seller's representative was not the most pleasant experience of my life. This is what I received in response to my polite comment on the package being different from what I saw on the Amazon site: "... the photo shown was to show the packets that are advertised, that is why there is no mention of any special packaging. ... Had I sent the tin with about 200 packets, you would have referred to the wording rather than the picture.  In this case, you received exactly what was described." To re-phrase, it was suggested that I cannot be satisfied [as a customer] no matter what! Forget about the "customer is always right" rule - it doesn't exist anymore.<br />Bottom line: excellent product, lousy people. What really bothers me is that when the company stops caring about its customers, sooner or later, the product's quality may/will go down the drain... It is just the matter of time...
Rating: 1 stars