Pretty good for the price, some issues.
I bought this same model but with a different online seller.<br /><br />Positives:<br /><br />For the price you get a very good neck, butt and back massage, looks very sharp, heat on the lower back works well,  you can tell in zero gravity mode that you get a better and more relaxed massage.  The techniques mode lets you pinpoint problem areas, especially I like the kneading mode.<br /><br />Negatives:<br /><br />3 of the 4 types of 4 massage modes work as expected, the recovery mode has 3 glitches in the program where the shiatsu rollers only go up 1 side of my back, very uncomfortable, won't be using that mode again (I'm not going to pay $300 to send it back for repairs, I'll live with it, plus the other 3 modes are plenty.)<br /><br />This thing beats up my upper back pelvic bone like I owe it money.  I either have to arch my lower back when the rollers get close or put a thick towel in that area, unless you have extra padding naturally in that area be warned of possible bruising.<br /><br />The arms and calves are just airbags that squeeze, feels nice but not really a massage.  The foot massage is very good but like the arms and calves only activates sporadically through the cycle and even in manual mode (maybe I'm missing something, the directions are pretty useless).<br /><br />The head cushion is pretty useless during a massage for anyone over 5'10&#34; or so because it covers up a large part of the massage area, so I always throw it back over the back of the chair before starting, then put it back when done because it makes the chair look nicer.<br /><br />Overall for the price I like it despite the problems described.
Rating: 4 stars