Worst customer service ever!
On 2/18/13 I ordered this product and received it within 4-5 days. Unfortunately I was unable to even start the program as I had a dental surgery. The post surgery recovery included a special diet for at least two weeks and no workout. As I was not allowed to work out, I did not even open the DVD to see what exercises are included.<br /><br />On 3/14/13, I called Flab2Abs at 877-336-7610 to request a return authorization but got a recording to leave my name and phone number for a callback. Needless to say, never received a callback. I then emailed Flabs2Abs explaining the reason I wanted to return the product. I received an automated reply (no "dear", no name of customer service agent) with the Return Authorization #: 010.<br /><br />3-4 days later I mailed the unopened DVD back to Flabs2Abs and again sent an email with the reason for returning it and why not sending a recorded daily schedule showing I had followed the nutrition advice for at least 1 week. Needless to say, I did not receive a confirmation that the DVD was received.<br /><br />On 4/17/13, the 60-day period expired and Flabs2Abs charged my card. I tried to call the company at 877-336-7610 but, guess what, the Flabs2Abs phone number is disconnected & no longer in use. I emailed them again & received this message (Hello, I'm investigating the issue and will get back to you. thanks!). Again no names mentioned. What kind of customer service is that?<br /><br />Needless to say, I did not hear from Flabs2Abs until I emailed them again on 5/6/13 requesting a reply. The reply came back shortly confirming receipt of the DVD but telling me I failed to return a recorded daily schedule showing I had followed the nutrition advice for at least 1 week. Flabs2Abs has not refunded me for the product so far. Nor have they responded to my emails since then. What's more, I no longer even have the DVD they charged me for.<br /><br />I would never recommend Flabs2Abs to any of my friends!!!
Rating: 1 stars