Website weight tracker not working now - no way of contacting company
(UPDATE)<br /><br />The person on the other end of the e-mail did not seem to understand what I was talking about (that's being kind).<br /><br />When you select "All" on the weight graph, it is supposed to show all recorded weights (as it did before I set a weight goal). Now it shows 0. I would call that a problem.<br /><br />After about 10 exchanges, he finally gave up and supposedly forwarded the problem to the developers. I have yet to hear from them.<br /><br />Poor.<br /><br />(UPDATE)<br />There is an e-mail address for support, buried in the help: support@fitbit.com<br /><br />I have an e-mail into them. We'll see how that pans out. I hate it when companies go out of their way to discourage people from contacting them.<br /><br />=========================<br /><br />Great scale. Was working fine. Now, however, the tracking on the website (kinda necessary) isn't working properly.<br /><br />And since they don't give you a way to contact the company, I left a message on the forums. No response.<br /><br />So, I come here. Should they fix it, I'll change my review, otherwise, I wish I hadn't bought it. Poor, very poor, customer service.
Rating: 1 stars