Stopped working and drains batteries in a week
I purchased an Aria scale a few years ago (Nov 2013). It worked fine for several years, only had to replace the batteries once or twice in that entire time period. In the last few weeks I replaced the batteries 3 times, and started to wonder what was going on.<br /><br />I can see now there are a ton of other negative reviews on this product, and everyone is saying the same thing. The device is defective. At some point, it will start malfunctioning and the sensor that detects whether or not someone has stepped onto it will fail. This will cause a few things:<br /><br />* Throughout the day, it'll ask you to Step On and it'll loop between Step On and Thinking randomly all day, burning through the batteries<br />* It will have issues registering when you Step Off of the device, and go into a Step Off/Thinking loop<br />* It will use up a fresh set of AA batteries due to the above two issues within a week<br /><br />I contacted customer support for Fitbit, and they had me walk through normal troubleshooting. But after we exhausted the normal stuff (remove batteries to reset, reset with a paper clip, etc) they asked me about replacement. Because the device was out of the 1 year warranty, they basically told me I was out of luck and my option was to purchase a completely new scale at that point.<br /><br />This is a manufacturing defect, and should be treated as such. I know there is only a 1 year warranty on these (and many other) electronic devices, but the usual thing is that most devices work for years and years, and the warranties are there to fix things that are out of the ordinary that fail in the warranty period.<br /><br />Forcing customers to buy a new scale every 2 to 3 years is a ridiculous obsolescence policy. I would not recommend anyone purchase Fitbit merchandise as they seem to have systemic quality issues and poor customer support. Buyer beware.
Rating: 1 stars