Loved it and customer service but broke down quickly
Great while it lasted! Truly loved this pad. Definately one of the best moist heat pads that I have purchased to date! Excellent heat penetration and stays on for 99 minutes before shutting off. Problem was the on/off button popped off within 10 days of receiving it!  I was still able to use it although the only thing would turn it on/off was a phone/tablet stylus. Nothing else I tried worked.  Because I liked it so much I had decided to just keep it. Unfortunately within about 15 days when I switched it on would not stay on! Instead it just beeped continuously. I must say here that I contacted the seller and customer service was excellent! They sent me a replacement and a pre-paid shipping label to ship faulty one back. Fingers crossed this one contunues to work.
Rating: 2 stars