I love mine!
I got mine for Christmas, to help deal with my dermatitis. I have used it twice a day for the past week, without a problem. The wax was initially very hot. I decided to leave the lid open for 5 minutes and then, try it. That is all that it needed to get to  my desired temperature. It does take 2 hours to melt the wax, but it says that in the instructions.
Rating: 5 stars