5 stars to seller for their service, responsiveness, understanding.  Product remains to be proven.
I purchased two units.  within 30 days, 1st unit's heating element stopped working.  2nd unit's heating unit's &#34;on/off&#34; button stopped working - at least it is stuck on &#34;on&#34; so we plug/unplug it to use the steamer.<br /><br />Update:  The company's service is spot-on.  They provided replacement products immediately, no questions asked.<br /><br />Update 2:  The replacement product has been working well now for 60 days.  updating from 3 star to 5 star.<br /><br />I am satisfied with seller for their service, responsiveness, understanding.  No hassle what so ever.  I am comfortable, and will, making more purchases from them.
Rating: 5 stars