Manufacturer Can't Be Bothered with Customers
I was very excited to buy this lamp - it was a bit steep for me but as I have bought several similar items which were bargain versions of this type of lamp which broke - I wanted a quality one that would last.  I shouldn't have bothered because Verilux actually shipped this item to Amazon with a missing part - in this particular case the knob which screws onto the tray and holds the tray onto the shaft of the lamp.  I spent a couple of hours assembling this  lamp and I get to the very last piece needed to complete the assembly and it's missing.  I read the Verilux's literature and it says don't return the itm to the store where you bought it contact Verilux customer service.  So I called them and they don't replace parts and I need to return the whole thing to Amazon.  I asked to speak to a manger who was also cold and unhelpful - then I asked to speak tot he head of the company and he doesn't speak to customers.  I will never buy another verilux item again - they really can't be bothered and aren't interested in a customer's experience with their products.  As far as I'm concerned leaving a part of the lamp out of the box upon shipment is a major defect and they should be more helpful.  Fortunately, I contacted Amazon customer service and they will overnight me a whole new lamp and I will take the piece I need out of the box and ship it back - which is more of a hassle than I need but at least Amazon is being helpful and it's not even their fault.  If Verilux can't be bothered with their customers I can't be bothered with them - I will never buy their products again.
Rating: 1 stars