OK, but not robust
I purchased this massager because it was, at the time, the highest rated massager of it's type for under $100.  The good news: it works pretty well, delivering a good massage to the neck muscles.  The heat feature is nice, and does produce enough heat to be worthwhile.  The bad news  It's noisey - particularly to the wearer, not so bad for someone seated next to you.  But worse, after only five days it's started to fall apart internally.  So far, one piece has broken loose internally and clanks around inside as the massage rollers run.  I'll be returning this item shortly.
Rating: 3 stars