It has changed. Customer service poor.
I ordered &#34;the original&#34;  Verilux Original Natural Spectrum Deluxe Floor Lamp. When I got it, the cord was MUCH shorter, not the &#34;original&#34;, and the assembly was IMPOSSIBLE because the shaft would not fit into the base, it was damaged. It was impossible to use the original packaging to return it to Amazon. It's a heavy item. I was replacing a previous lamp that simply fell apart. I called Verilux several times. I told them I wasted hours on the defective lamp, that it weighed a lot and was difficult to return, that the prior one broke and I just wanted to not have to return it, or to have them pick it up, or tell Amazon to credit me. I asked to get bumped to some exec with authority.  I got nothing from Verilux, not because the phone people were bad, they were fine, but because they have no authority to do anything. I wasted several hours on the assembly. It it difficult to attach the shaft to the base even if it is not damaged, and it requires two people and still takes a lot of effort.
Rating: 2 stars