Windows setup failed, Android worked
Once it's running, this is a great device and works as promised. It saves us from the manual data logging we were doing before.<br /><br />But setup? That wasn't nearly a complete disaster. I tried at least a dozen times using my Windows Phone and two different laptops running Windows 8.1. I tried it using the Windows software provided by Fitbit and the general web setup. Digging through the logs, I can see that the computer was able to connect to the Aria but was never able to communicate with it beyond that point. I saw others say that complicated Wi-Fi passwords could be a problem so I made the Aria it's own open network with a very simple SSID. Nothing worked. Finally I pulled an ancient Android device out of the closet, and bam, that worked on the first try.<br /><br />I have very standard equipment (router is a WNDR3700) so I don't understand why the phones and the laptops didn't work. Surely they tested those platforms? Am I really the only person who ever had this problem? Seems unlikely. Yet tech support had no clue what to do about it when I called them.
Rating: 3 stars