Potentially great product with an inherent flaw.
Went on Fitbit's website after receiving a &#34;Charge&#34; for my birthday. Decided that the &#34;Aria&#34; scale would be the perfect companion to track all of my progress. Through Fitbit's website there was a 6-8 week back order. Decided to shop Amazon.com and I was pleasantly surprised to see several sellers with the item I wanted in stock and about $25 cheaper than what Fitbit had it for. It was a no brainer.<br /><br />The item arrived neatly and professionally packaged. Relatively easy to set up and I had it working and synced within 10 minutes or so of opening the package. I was really pleased and the product appeared to be well put together. After using the product for 3 days I went out of town for 5 days on business and came back, got on the scale and got a repeated error message. I spent 2 days trying to trouble shoot the issue using Fitbit's online forums and contacting customer support. Based on what I can see on the forums/community help page at Fitbit.com this is a fairly common error and there are many frustrated users. It seems that many, too many in my opinion, were experiencing this malfunction for a scale of this price.<br /><br />After none of the online recommendations seemed to help, I contacted Fitbit's customer service folks who are located in Guatemala. While both representatives were extremely nice and very helpful in the end, English was a secondary language, and the delay in the phone lines did make it somewhat difficult to understand. The Fitbit representative stood by the product though. They told me it must be an internal hardware error and that if for any reason the seller through Amazon.com would not take it back (I don't know why they wouldn't) they would take the product back and ship me a new one, albeit, with a 6-8 week back order as mentioned previously.<br /><br />I have requested a replacement and not a refund. I really want to use the Charge and the Aria together for maximum effectiveness, but after my own experiences and reading all the others with similar issues, I fear that this is not an anomaly and may be an inherent problem. I'm willing to give it one more try. Kudos to Fitbit for standing by their product regardless. Quality appearance and feel, but ultimately it was defective and I'm not alone. Two stars for now. Will update when new scale is received. I would say buyer beware at this time.
Rating: 2 stars