Fitbit Tells Me to Tell Internet Provider to Change Protocol!
Like many other reviewers have said, this scale worked great for about a year, but it’s been a nightmare since then. A very expensive piece of junk, as others have said. I feel sick about having to throw this heavy & expensive thing in the landfill. It stopped syncing with WiFi after a while and there is no way you can get it reconnected. It just keeps looping through, draining batteries, and eventually says ERR. I called them again yesterday to give it one more try, thinking that “it must be me.” Eventually, after much troubleshooting, they told me that it’s because of the internet protocol of my internet provider and I need to call my internet provider to change its protocol from 802.11ac to 802.11b. YEAH, LIKE MY INTERNET PROVIDER IS GOING TO CHANGE ITS PROTOCOL TO MATCH ONE BRAND OF BATHROOM SCALE. Dumbest thing ever. Don’t buy these.
Rating: 1 stars