(2) Just Out of the Box Comments
Wikipedia.org says &#34;Shiatsu techniques include massages with fingers, thumbs, feet and palms; assisted stretching; and joint manipulation and mobilization.&#34;  I don't think this means that these cushions are meant to be soft and comforting.  And this device meets the definition, as it should.  So expect some discomfort!<br /><br />Secondly, there a many reviews with comments or questions about the massage (not) reaching the neck and/or the lower back.  I don't think you should expect the device, out of the box, to fit your body dimensions without some experimentation with extra cushion size and placement experimentation.  I am about 6 feet tall yet the neck setting massaged above my ears !!??.  And the lower setting did not reach my lower back where I wanted/needed it most.  Ten minutes of messing around with a couple different sized pillows on the lower cushion and I found a combination that raised me up to massage the lower back as well as the pressure point on my shoulder.<br /><br />Getting the body elevation adjusted properly also eliminated a big mechanical jolt that was very disconcerting.  The jolt had been happening previously when the cushion's massage elements transitioned  from the shoulder area to the back area.<br /><br />This &#34;body altitude&#34; change turned my initial reaction from a 1-star to a 5-star.  However, I am always leery of a product that gets at, or above,10% of its ratings with only 1-star.  I am keeping my fingers crossed that these two realizations cover a good portion of the 1-star complaints.
Rating: 5 stars