Not all features work
This is a pretty good unit.  I like that it has a cell presence.  No matter where dad may roam, we have a chance of him being safe.  The people at the service are nice, but they've got some work to do.  First, there's a feature called "Find Name" you just text "Find Name" with the first name of your loved one and it texts you back a map showing where they are.  HOWEVER, if it can't find the person because they're in a cell-inaccessible location like a basement of a hospital or something, it just sends you a map of the last place you located them.  I would rather it just said it didn't know where he was.  This is a software issue.  All they'd have to do is make it more pro-active where it reported its location more often.  Pretty simple actually!  Also, the company should have some additional hardware like buttons we could put down low in case dad falls and doesn't have his unit on.<br />Dad doesn't complain about the weight, but it does bang against things regularly.  This triggers the fall alarm.  Fortunately, it asks him if he's okay before it sends the alarm.  He can cancel it by pushing the button.  It's not really loud, so there's another thing that could be improved.<br /><br />Update: As I mentioned, the locate feature is wildly inconsistent.  I discovered that the company is even worse.  I told them to remove this charge and I didn't notice they didn't until my credit card expired.  I know, that's my responsibility, but it's a small amount so I didn't notice.  I went to update my account online and you can't.  What kind of tech company doesn't have an online payment / account management interface?  So I cancelled the account.  Go with a better company!
Rating: 3 stars