Terrible Low Quality Material Case by Tandem
Terrible case!!! Not satisfied with this at all. I haven't even had this product a full year. I first noticed a couple of days ago some sharp edges on the case as it scrapped my fingers and hand.  I saw what looked like a couple of missing places in the case. The next day I found a black piece of plastic in my bed. I made the connection that the only thing black has to be the pump case as I sleep at night. This is not from abuse of the pump, just simple sleep.<br /><br />Anyhow, I call the customer support line and they said that I have to buy a new case. They would not replace.  So, I spend THOUSANDS of dollars with this company for a pump and they won't even replace a low quality material they product for the case.  Seriously?  Sorry to tell you Tandem, but NO WAY!!!  Why do you expect me to spend more money after spending THOUSANDS of dollars on your product plus the ongoing cost of supplies?  Not gonna happen.<br /><br />One thing Tandem fails to recognize is that as a diabetic, we are typically life long customers. News alert, but we do have other options these days besides one company. Not a way to handle this situation by you.
Rating: 1 stars