Another broken experience
Fitbit replaced my aria scale, which for no reason I am aware of suddenly stopped working after 3 months, of once a day use and I am only 65kg. Thank You.<br /><br />Sadly my replacement fitbit band has also just come apart in the same way the original one did. They only lasted a couple of months. I am about to request they replace the replacement.<br /><br />To be fair they have always, in the past, replaced without quibbling.<br /><br />It appears to me there could be something seriously wrong with their quality control. I am a 65 year old retired office worker. I have never abused their products in any way. I invariably get excellent life out of all products I buy (for example one of my cars is 39 years old, I purchased it new and it is still works fine).<br /><br />I find it unacceptable for a range of products to fail as consistently as fitbit products have for me. I have never had from any manufacturer as bad a quality control experience as I have had from fitbit.<br /><br /> if either of their products fails again I will take them back to the chain store I purchased them from (one of the largest ) in the knowledge that they are obliged under consumer law to refund the purchase price as the goods are clearly not of merchantable quality.<br /><br />I will take it back to the store because although it is not their fault fitbit products fail, their profit margins are insufficient to enable them to stock such products, and their reputation is of value to them, and it would not take many such actions from me and others to have the product withdrawn from their, and other retailers shelves.<br /><br />This would be a pity as the idea behind the products is a fine one - it is only its execution that appears to let them down. However I feel I ought to have some obligation to protect others from their apparent poor quality control.<br /><br />I could never discuss their products, if asked, without mentioning my poor quality control experience with them. I could never recommend them, but only because of their apparent poor quality control relative to their selling price.
Rating: 2 stars