Look elsewhere if you want a heating pad for your neck and shoulders.
I bought this to replace an old sunbeam neck heating pad. My thinking was larger size = better. But larger actually = more diffuse heat. The shoulder and neck portions of this don't even seem to get warm--which defeats the whole purpose for me. The mid back is the only portion that heats up and even at the highest level is merely warm. Can I return this without the original packaging? Because I want to.
Rating: 2 stars