Difficult to set up, failed after just three years, replacement declined
To set up the scale you need to take out the batteries, put them back in, open a special website, connect your device's wifi to the scale's wifi, finish using the website (which is slow and sometimes doesn't work at all), reconnect to your wifi and then you're *probably* done. I struggled to get this working after several attempts, but once I got it working it was good for a while.<br /><br />After three years of use, my scale would say "sensing" "step off" and then I'd step off, but the scale would repeat "step off" until it went back to sleep. I googled this problem and it's a *very* widespread failure of this product. I tried all the troubleshooting steps recommended by FitBit and other users to no avail, short of actually taking it apart.<br /><br />After taking all these steps I reached out to FitBit. They declined to replace the unit, despite how pervasive this issue is, because I was out of the warranty. And now I'm out $150.<br /><br />Bad product, bad service. Avoid.
Rating: 1 stars