Never arrived...some dudu black soap came instead!
I was looking forward to my Ecuadorian Truly Raw Cacao Butter to arrive so I could start making some awesome raw vegan desserts. I was shocked and sadenned to see and smell the dudu black soap instead. I've never had a bad experience with Amazon before and have always had what I ordered shipped to me. This was a frustrating experience as I had to figure out how to return it, take my time to go to go buy packing tape, find and go to the UPS store, wait in line there, and then wait for my refund, and be told by the Amazon staff person that they couldn't get me the product I had originally ordered because it was from some other seller. My question was how does someone confuse Raw Cacao Butter with Dudu Black Soap?? Was there no oversight as far as checking and rechecking what goes in each package? When I chatted online with the Amazon staff person (Gavi) I was told that he was going to give me free 1-day shipping so I could reorder my Truly Raw Cacao Butter. This sounded pretty good but it never happened. I asked if I needed a special code and he told me I didn't need to worry about that because he'd put a note on my account. Never happened. I gave some feedback about that but nothing ever happened...thus this 1 star review. I will not use that seller again if they couldn't get it right the first time. I know a store I can buy this product from in Seattle and will just go there next time I need my raw vegan supplies.
Rating: 1 stars