First one wouldn't light but company was very good about replacing it
The first wick we received would not light (which may have been due to the old oil we were trying to use) but Maison Berger was very good about immediately replacing it with another wick even before we returned the first wick for our Lampe Berger. We own several of these lampes but haven't used them for a couple of years which is why we were buying fresh wicks.  These lampes are wonderful for killing odors and their oils have wonderful scents like lavender and tea tree. I like that the lamps were originally created by a doctor to help clean the air in French hospitals.
Rating: 4 stars