Scooter and Vendor return policy not up to expectations. Not a worthy company for on Amazon.
The seat does not adjust so handle bars sit right on the rider's chest or stomach, which impedes steering. NOT safe. There were missing bolts on the basket when it arrived at our home as well that had to be sent out.  Doesn't fit a person up to300 lbs as advertised. My husband isn't even quit that heavy. I tried to return the item since it basically doesn't live up to expectations but since it isn't actually defective Cascade Healthcare Solutions want us to pay the return shipping costs plus 20% restock fee unless I want to exchange for another model but still expected to pay for shipping. Doesn't seem like they have the customer in mind for sure, just the money. To repair his first EWheels scooter would cost $300 dollars for the motor and the tech fee to do the repairs which last time was $150. He doesn't even ride it that much for the transmission to go out in 4 yrs for a scooter that cost nearly $2000.  At this point we will pay to have a welder add a plate and make it so the seat can be adjusted--cheaper.  Refuse to give these guys another penny. Very dissatisfied Customer.
Rating: 1 stars