Experience after 6 months
This callus remover worked very well from the first day.  It was powerful, easy to use, and very effective.  After a little more than 5 months, the drive mechanism began to fail.  The motor continued to run smoothly, but the connection between the motor and the roller began to slip.  It made a loud, very unpleasant screeching sounds, and was basically unusable.  The product came with a 1 year warranty, so I was somewhat optimistic.<br /><br />When I contacted the manufacturer, Emjoi, they told me that the warranty was the responsibility of the company that sold me the product.  At that point I realized that I did not buy this directly from Amazon but from a vendor called ShaveNow.  A little research led me to an email address for Customer Service at ShaveNow.  My inquiry was answered in a matter of hours.  After providing copies of the relevant paperwork, I was given a mailing address for the return.  I sent the unit in, and a couple of weeks later, they sent me a new Callus Remover.  Not some refurb -- a full, brand new, retail package containing a new product.<br /><br />I can't give 5 stars for a product that failed after 5 months of use, but overall, I'm still feeling good about the purchase.  if I could, I would certainly give ShaveNow 5 stars for customer service.
Rating: 4 stars