Didn't Sync Consistently, Now Not at All - Totally Fed Up
Bought this scale on 2/17/2017. It took several tries to get it to connect to our wifi. After that, for months, the transmissions were inconsistent. Sometimes, the sync would work right away but often, it would fail at first, and then catch up later in the same day. There were times it didn't sync properly for up to three days, but then would miraculously catch up again even on the older data.  Finally, after all those months of inconsistency, the Aria started to more consistently behave as advertised. We almost forgot about how poor it had been. Sorry to say, that didn't last. About a month ago, it stopped connecting to our wifi at all.  We tried everything we knew or could find on the web. We finally called Fitbit Aria support. &#34;Oh,&#34; the support person said, &#34;Comcast has changed the protocol; that's the problem.&#34; He told me to call Comcast and tell them what protocol was needed for the Aria. I called. Comcast complied with the specified protocol change, but the Aria still wouldn't connect. Again, we called Aria support and spent nearly two hours on the phone with a woman who tried hard but really didn't know what to do to solve the problem. After the call, the Aria didn't sync, but then it synced properly the next morning.  We thought it was fixed. No. That was the last time it synced. It's been three weeks and three days now of not connecting to our wifi. I see it &#34;spins&#34; its little heart out but with no success. We're fed up. We have ordered a competitor's scale that promises to work with our Fitbit Charge 2's. We'll see. With all the complaints about the Aria online, it appears that Fitbit is selling a scale they know will not consistently work properly. That's a bit of arrogance, isn't it?!! If the product doesn't work properly, quit trying to dupe your customers - just stop selling it.
Rating: 2 stars