Great customer service!
Originally I gave this item a very low rating as the one I received stopped working after just a few times.  Customer service responded within a day or two to my complaint and offered a refund or replacement.  I opted for replacement as I really needed a small clipper for my dog's face and feet.  The replacement arrived fairly quickly and seems to work perfectly.  It is small and easy to handle, and it is very quiet...doesn't make my dog anxious.  Wish it were rechargeable.  How durable and long lasting the item is remains to be seen, but I must give credit where it is due, and that is their customer service!  Thanks you for resolving this problem for me!
Rating: 5 stars