I bought two.
I snagged one for my dad's birthday, and I liked it so much that I ordered one for myself. First one came in a box. Like, a box within a box. It was secured in place with air bags and was undamaged.<br /><br />Second one was delivered without the added armor, and as such was slightly damaged. The massager heads had become dislodged from the foam housing beneath the leather. Thankfully, this was easily remedied with hot glue.<br /><br />Now, shoddy delivery aside, the product works as advertised and 100% to my satisfaction. I carry a LOT of stress in my neck and shoulders, and after just a few minutes with this thing slung over my shoulders, I feel completely at ease and good as new.<br /><br />My one gripe design-wise is that the power cord seems a bit short and is easily disconnected if you move too much. Use an extenstion cord if you don't want to sit right up against the wall.
Rating: 4 stars