Good support while it lasts, horrid customer service
My first pillow lasted a little less than 2 years before it started leaking air. I contacted Innotech Customer Service because they advertise a "lifetime air guarantee;" however, this is very misleading as it's only a replacement on the valve and not the tubing. Upon my first interaction with them, they claimed that my pillow was 4 years old, even though I provided my Amazon receipt, and they asked me to pay $20 for a replacement. I paid for it, but they sent it to the wrong address, and then they wouldn't send me one to the correct address. This company doesn't understand the value of a lifetime customer; they continued to send very rude and hostile emails. I've never been treated so poorly by a company where I've spent my money. Absolutely horrendous.
Rating: 1 stars