Researched it a bit and it looks like a problem that pops up and all you can ...
The first one I received had issues from the get-go (would give me an error message after I stepped off).  I tried to follow all the troubleshooting ideas on Fitbits' website and it still would not work. Researched it a bit and it looks like a problem that pops up and all you can do is return it.  Returned it to Amazon for an exchange and the 2nd scale had no problems.  Love how it is able to sync with my fitbit dashboard.  It's a great way to keep track on how you are doing weight and BMI wise.
Rating: 4 stars