I called customer service - rep was great and explained it was likely due to the pads ...
At first one side would not work. I called customer service - rep was great and explained it was likely due to the pads not connecting enough with my skin. I used more gel and adjusted it and he was right. Gave 4 stars because I like the self stick pads better and can put them where they help most. I will use the belt at work since it’s easier to wear all day. Great products!
Rating: 4 stars