Extraordinary Customer Support
I rarely write reviews, but felt this product and company was worthy of mentioning. I purchased this light device over a year ago as a gift for my girlfriend. She uses it daily for pain relief. A couple of months ago, it completely stopped working. It was out of warranty, so I figured at best I could hopefully find a replacement part to get it working again. I found the company's website and reached out. Thinking it was the pad that was the issue, without question, they sent me a new one. When that didn't work, they shipped an adapter. Now we have a completely new working unit at no cost even outside the 1 year warranty. I have to say that it's rare these days to experience that level of customer support for anything, let alone a product. I am impressed and hope they continue to keep it up. We need more companies to step up to this standard.
Rating: 5 stars