Very Poor Service when trying to set up account
[[VIDEOID:178d9028cdb8022118b36797346ac095]] Purchased this for my 94 year-old mother who has recently had 3 falls. Was VERY UNHAPPY with the company when trying to set up service and to activate. When I first received the unit, I tested the unit following the directions in the booklet. A recording said that the device had successfully connected and the device was working. (see video). I had not even activated the unit yet. When I called to activate, I asked about the recording and was told that if it was actually connected I would have been connected to a real person - that the unit was not working (even though the recording said it was). I felt the recording was VERY MISLEADING - if my mother had tested it, she would have thought it was connected and working and would  have thought she did not need to call to activate it - this could have been a matter or life and death if she tried to use it during an emergency and it wasn't even connected. After giving my and my mother's information over the phone, I  was told the unit would be activated in 20 minutes, and I could test it then. When I tested it, I got the same recording, saying it was successfully connected and working. However, no person ever came on. I tried pushing the button for assistance (as if it were an emergency) and the unit said it had not been activated.<br />I then called customer service and was told it WAS activated and to try the test again. I did so while the representative was on the line - and he was able to hear the recording saying it was successfully connected and working. However, it was NOT activated and working as no live person came on the line. He put me on hold for a minute and then came back and said it was NOT yet activated, but the activation was pending. I told him the other representative had told me activation would take place in 20 minutes, and this representative then told me it would take 24 - 48 hours to activate!!!! So basically the unit was useless at that point. Also, I had been told so much incorrect information at that point that I was ready to cancel the service. I decided to wait until the unit was activated to see how it worked. IT DIDN'T!  After 24 hours, I tested the unit again, and it said that the cell service was not good and a connection could not be made. I moved to another location in the house and tried pushing the button as if it were an emergency. I got the same recording saying the cell service was not good and to try another location.  About 3 minutes later, while I was in the same location, and without pressing the button again, a live representative came on the line asking if I needed assistance.<br />During the activation of the device, I was given different information and incorrect information. Then once the unit was activated, it did not work and then did work when I was in the same location. There were so many things wrong with this entire process, from the first message saying it was working (when it wasn't) to the misinformation about whether the unit was activated and how long it would take, to the actual unit not working when the button was pressed. I would never trust this unit as an alert system for my mother or anyone! A person could push the button and lie there dying while waiting for "assistance" that they thought was on the way - while the entire time the system wasn't even working! I am returning this unit and canceling the service!
Rating: 1 stars