Received USED toothbrush in ziploc bag!
I purchased 2 of these toothbrushes for my daughters for Christmas and loved them so much I decided to order one for myself. When I went to purchase the item, they only had a black set left. No big deal. I ordered the set and when I opened the package, talk about disappointed! It was thrown in a used Ziploc bag. The toothbrush head was already on the base and after wiggling it I saw dried up toothpaste and spit under the head. The base charger had watermarks on it and it had a Phillips charger in the bag, which obviously is not this brand. There was no case or extra brush head, which didn't matter, I wasn't going to keep it obviously!<br /><br />I immediately contacted the support channel and was able to chat with a representative who did rectify the situation right away.<br /><br />If it wasn't for already ordering 2 of these toothbrushes, I would have never replaced this item.
Rating: 1 stars