I'm a supervisor here in the Fitbit customer support department and I'm glad to continue assisting you
My Fitbit scale is just under two years old, and is getting the sensing, thinking, error. I’ve had multiple fitbits and upgraded to new products before but this is the last straw. A $100+ dollar scale shouldn’t be trash worthy after 2 years. Customer service told me tough luck and oh you can’t get it repaired (see below) You’ve lost a once very loyal customer. Others need to know so they don’t find themselves in the same situation. Buyer beware.<br /><br />Hi D.J,<br />My name is Monica, I'm a supervisor here in the Fitbit customer support department and I'm glad to continue assisting you.<br />Upon checking in our system, we confirmed that your original scale has been paired on December 25th, 2015. Our limited warranty provides replacements for scales deemed to have a manufacturer's defect within 365 days of purchase. Because your scale didn't meet these warranty conditions, we are unable to replace it.<br />We strive for excellent customer service and in the past often replaced scales that were not covered under warranty. Though customer satisfaction remains our number one goal, the demands of running a global business require that we now enforce our warranty consistently. Note that at this time we don't have an authorized repair center.<br />We appreciate your understanding. Let us know if you have any questions.<br />Sincerely,<br />Monica and the Fitbit Team
Rating: 1 stars