Defective batch of steamers
Ordered from this same supplier on another site, and it is the same brand Chromatique.  The steamer supposedly has a one-year warranty. Used the steamer for one month in the salon, and it died.  The supplier sent a new one that supposedly has a water sensor so the unit automatically turns off if it runs out of water.  We filled the machine up according to instructions, and placed a client under it for about 25 minutes to try to get a bleach into her roots.  It went dry after about 20 minutes, and the alarm sounded.  Within 5 seconds, I ran in there and turned the unit off.  Now, the timer works, and the lights comes on, but the element does not heat the water.  You will find this exact same steamer on Amazon currently with 400+ reviews and it is for $90 or so.  If you look at the reviews for the past two weeks, you'll see all of them are one star, and there are many of them.  This batch of units are obviously defective.<br /><br />The supplier told me he would not be able to send me a second replacement, and would have someone call me instead to &#34;explain how to use it properly.&#34; It came with directions, which I followed.  The water sensor obviously didn't shut off as promised, and turning it off within 5 seconds of the alarm should be enough to protect the unit anyway.  If you do buy a steamer like this, I would advise to buy from another supplier.  I will be filing a claim with my credit card company for failure to stand behind the one-year guarantee.  We really need steamers to increase our efficiency, but I will likely buy $500 higher-quality steamers from a reputable company with a good warranty instead.  These are overseas junk.
Rating: 1 stars