It worked great. I really liked it although it is not ...
We bought this at Costco for $199 in June 2014 with a 10 year warranty.  We first had problems trying to get it to start after we plugged it in but that seemed to eventually resolve itself.  It worked great.  I really liked it although it is not always easy to find a comfortable position to use it.  However recently in the last month one of the heads does not work properly, as soon as you apply light pressure it stops rotating.  We have been very gentle and careful with this item.  The other head works fine and still can be used.  Since there is a 10 year warranty we can return it, however the company is in Germany and contacting them has been close to impossible.  I have sent e-mail after e-mail for a period of 3 weeks with no response.  I am reluctant to package it up and ship it back to Germany, paying for the cost in the hopes the problem with be covered under their warranty.  So while the 10 year warranty is alluring, it is not a simple endeavor to ensure your item gets fixed should something go wrong.<br /><br /> The Casada USA website is absolutely useless. However I will keep trying.  I understand what the problem is with my item, I just don't know how to fix it and should I fix it myself, it is no longer valid under the warranty.  The chances you take.
Rating: 3 stars