No support for head/misleading shipping & return info
I was so excited to receive this Cooling Pillow after reading about it. However, it only took a few minutes to realize that there is literally NO SUPPORT for your neck and head with this pillow. Your head will sink right to the bed level. If you're a side sleeper, the same thing will happen and the end of the pillow will fluff up covering your face. I fought much of the night to use this item before I gave up with a raging neck and headache from lack of support. This company really needs to indicate the level of firmness of the pillows they're selling. The cooling concept is good but the rest of the story is not so good.<br />OK - it's then obvious I need to return this item so I start the process only to find out they charge $20.00 more on Amazon versus their website sales for the same exact pillow but offer Free Shipping on Amazon. That might be OK if you're happy with the item and want to keep it. But now it's time to return it. I have to pay return shipping when I feel they didn't adequately describe the pillow i.e. no reference to firmness and support, so return shipping should be on their shoulders. So I pay the return shipping and when I receive the refund, they've deducted $13.58 for their cost to ship it to me in the first place. BUT IT WAS FREE SHIPPING!!!! No where in the item description did it say if I returned it they'd deduct the free shipping! That's like saying "I'm giving you an imaginary $20 bill but if you decide to return it I want a REAL $20 bill!"<br />I'm just totally not happy with the company policies on this item. (Or perhaps I'm just being like my user name - a seahag.) It's such a simple fix, too. Add a level of firmness to the description. Be honest and up front in the return policy on the Amazon website description that shipping will be deducted if returned. Yup, you write it in the paper that accompanies the merchandise but not on Amazon where it can be seen BEFORE we push the Purchase button. It's too late once we receive the merchandise and then read the paper enclosed. Very MISLEADING!<br />Buyer Beware.
Rating: 1 stars