Random technology-did work, now doesn't.
I have wasted hours, even with FitBit support, who are totally unable to solve this either. They really have no clue which is the strange thing to me. Their scale just seems to randomly work.<br /><br />So it actually worked for a day. Then stopped syncing. This means my data could not be updated. Since it was new I eagerly invited the rest of the family to create an account as well. So I 'invited' family members. But due to syncing errors it only sees them 'guests'.<br /><br />Tired several hours to fix. But only wasted time. My efforts included reading forums, which is full of customers with similar problems (also numerous similar posts, and very disorganised). Seems like they assume the forum takes care of itself. Anyway, also contacted support, which were super polite, but otherwise totally useless. We went through a myriad of attempts, several new installs, batteries in/out, router on/off, changed rooms, computers for installation, iPad, iPhone, new accounts. End result?  Now it is stuck on &#34;Active Setup&#34; continuously. So fully lit up display, unless the batteries come out... Hmmm. my impression from the large volume of complaints in their community forum, and here is that they have no clue what to do.<br /><br />It's sucks that here is no accountability on their side. They seem to be earning trucks load of money on products that barely work. They don't seem to spend adequate effort on making really good products.<br /><br />I guess, what surprises me here is that this problem goes back several years, or at least the forums and reviews indicate that there is a serious problem somewhere, or in more than one place, in their system. It's really not that sophisticated stuff, exchanging info with a server... Right? Probably just cheap and old technology.<br /><br />I've really become cynical about the company. They embrace terms such as 'happy, healthy and engaged', but their products generate frustration.<br /><br />I have a Blaze as well, which took hours to activate... Not going to write that review, suffice to say the step counting is poor to inaccurate - my guess is 25% error by overestimating steps.<br /><br />Nice website though!
Rating: 1 stars