Poor customer service from WHC ruins a decent product!
Review is for Citrulline Malate Powder 500 g (167 Servings) sold by Wholesale Health Connection (WHC).<br /><br />The powder itself is ok. Dissolves easily in water and seems to do its job. So why only two stars?<br /><br />a) The bag was beat up - crumpled, dirty & unsightly. Like it was in storage forever. They could've at least dusted it off before shipping. The bag contains a product for human consumption, I expect that it looks clean & hygienic at the minimum. Minus one star for dirty packaging.<br /><br />b) The expiry date was only 11 months away (May 2018). This a 500g bag which usually lasts me a year or so, and I still have my old stock that is good for another couple of months. IMO 11 months is too short an expiry date for a health & fitness supplement product. I only noticed the expiry date on the pack while discarding the bag after I used it for a few days and transferred the product into a glass jar. It was bit late to return it. If I saw it before I opened the bag, I'd have returned it for sure. My previous bag from BulkSupplements had a nearly 3-year expiry period ending in 2019. So now I am trying to use up the WHC product before expiry. Minus another star for the short expiry period.<br /><br />c) I docked the 3rd star for poor customer service. To clarify, even though I was disappointed with the above two points I didn't complain and was minding my business. But two weeks after the purchase I got an email from WHC asking for feedback on the product. I told them about the dirty bag and short expiry date and I expected them to do something about it. Instead they simply said &#34;Sorry about your issues, but we can't do anything. Contact Amazon.&#34;<br /><br />Why did they contact me and ask for feedback if they won't do anything about it? I think they just want to hear positive feedback and since mine was not good, they ignored it. They also asked me to leave a review on Amazon about it, so here I am with my review.<br /><br />There are plenty of other vendors on Amazon & other marketplaces who supply the same product at similar prices and provide much better customer service if you are unhappy with the product. It is all made in China anyway, and these vendors just buy in bulk and pack it in their bags.<br /><br />I will not be buying any product from &#34;Wholesale Health Connection&#34; again.
Rating: 2 stars