No Bluetooth. Good Massage SL Track 2D Chair. Bad Customer Service
This could have been a 5 Star rating but let me start with why it is not:<br />1) No Bluetooth: Even though the title and description say it has, the chair I received is a different model than what is advertised. It does NOT have any Bluetooth speakers in the chair (see photos). I contacted the seller and their response is to return the chair. After spending 3-4 hours trying to unbox the thing off the crate and big boxes and picking the heavy chair from outside the house (the shipping company brings it on a wooden crate and will not bring it inside the house), I am not going to take it apart and box it up again.<br /><br />2) The assembly instructions are not very clear. But after some thought you can figure things out. Both the side arm rest panels have a plastic button/hole where the fixed shaft from the chair is supposed to fix into. The one on the left-side arm rest on my chair keeps popping out from the plastic button/hole (see photos). Again, I contacted the seller for this and asked if they can just ship the plastic part but they refused and only option is to return the chair or get a measly discount for this and the above issue with false advertisement.<br /><br />Other Cons before I get into the Positive stuff:<br />- Shipping on big crates and leaving stuff outside the house was not a good experience.<br />- Assembly instructions are very difficult to understand and maybe colored pictures would have helped.<br />- Pre-set massage functions are limited and there is no easy manual massage setting. Instead of a full program, I sometimes just want some part of the body to be massaged and I have still not figured out how to do that (See photos of remote and menu which I couldn't find when I was trying to buy this)<br /><br />Now for the good part:<br />- Very solid chair (except for the left-side thing popping out).<br />- Looks/appears to be good quality (even though it is not leather)<br />- SL track is so much better than fixed. The whole family is fighting to sit on the chair for their turn!<br />- This is 2D massage not 3D if anyone wanted to know. I asked a question but never got an answer on this.<br />- The airbags do a fairly good job. Especially the legs.<br />- They provided extra cushion for back and hips which you can take off if you want a more deep tissue massage. If you leave it on, it hurts less.<br /><br />So again, if the first 2 issues were resolved, I would have given this chair a 5-STAR rating because this is a very good massage chair otherwise.
Rating: 2 stars