Perfect Design With  Assembly & Quality Control Issues
I really, really wanted to like this scooter, but it has serious assembly & functional issues. The first scooter was dead on arrival; all the lights worked, but the motor did not.  The manufacturer put me through some work-around procedures on the phone, but the motor simply was dead.  To their credit they immediately sent a replacement.<br /><br />The second scooter at least did run, but the transmission made a loud &#34;clunk&#34; with every revolution.  I sent the manufacturer a sound clip of this, and was assured they would solve my issue.  I gave them a week to do so, and having not heard from them, gave them a call.  It took them that long to decide I needed to send it back for repair.  Well, after two strikes I decided to seek a refund. Clearly this relatively new product was having birthing issues.<br /><br />Getting the refund now involved the retailer, Senior Com, and that was so difficult to do that I had to file a claim under Amazon's &#34;A to Z Refund Policy.&#34;  Until then, dealing with Senior Com was worse than having a root-canal at a lousy dentist!  They did everything they could to delay, until Amazon stepped in.  After that it took only a few days to see an improved attitude on the seller's part, and soon thereafter I received my refund from Amazon.<br /><br />I will never do business with Senior Com as their motto is; &#34;Once you have their money you never give it back.&#34; Thankfully Amazon was there to resolve my issue; but the whole protracted process took over a month, with lots of promises from Senior Com, but no follow up unless forced to do so by me and finally Amazon.<br /><br />Pro:<br />1. The lightest, easiest to lift scooter on the market.<br />2. Beautiful design, but terrible assembly - I had to tighten almost every nut and bolt, including those that hold the tiller to the frame. Loose bolts can easily develop fractures that lead to failure, and in this critical part it could mean serious injury for a person.<br />3.Very good control of speed, both slow and fast.<br />4. Excellent turning radius - it can turn around in its length, and easily navigate through stores and small aisles.<br />5. Speedy<br /><br />Cons:<br />1. Very poor motor and transmission<br />2. Poor customer service from Senior Com<br />3. Noisy transmission<br />4. Loose bolts throughout<br />5. Feels like it will fail within a few months of use.<br /><br />Again, I really wanted to like this scooter, but $2,200 is far too much to pay for a shoddy product and unresponsive seller.  I subsequently purchased a Pride Victory 10, and while it is not as portable, requiring a rear carrier, it is much better in quality and design.  I do hope Triaxe can fix their scooter, and if they do I might reconsider buying one, but only through a local dealer that will be responsive and honest.
Rating: 1 stars