Oh, what a relief it is!!
This has been a lifesaver for me, as I have recurring neck and shoulder aches.  The level of intensity is good for me, as I prefer a fairly strong massage.  The only problem (and this is probably because I have severe arthritis in one arm) is returning the cushion to the correct position if I move to reach something on the table next to me, for instance. That said, I wouldn't give up this sturdy little workhorse for the world!!
Rating: 4 stars