Not as hardy as it looks, but excellent customer service
Update: The seller responded promptly to me and had impressive customer service - I changed this to  4 stars. If the peg issue is fixed, I'd be happy to buy this backpack again and give it 5 stars.<br /><br />I really want to like this backpack! I bought it to carry my 6 week old baby's oxygen. Unfortunately, after 2 weeks use one of the rubber feet fell off and the sharp, protruding screw cut my finger.
Rating: 4 stars