Big Crack Down the Middle. Too Bad, So Sad
I hate to be the spoiler of so many glowing reviews, but here goes. Reason I bought this toothbrush in the first place was to replace a different previous brand, albeit not one of the expensive name brands, that had begun to fall apart. What happened was after about 10 months, the outside/exterior housing of my earlier model had begun to disintegrate/crack/fall apart, and I wanted to replace it. So, after reading all the glowing reviews about this brand, plus they threw a discount coupon at me, I bought this.<br /><br /> Welllll, guess what! After 5 weeks, yes that's right, 5 WEEKS, not months, the outside housing on this one cracked - a big crack right down the middle of the body from the switch on down the side. This was one week after the return/refund/replacement period had expired. Looks like I'm stuck.<br /><br />Soooo, I did what any conscientious consumer would do -- I emailed the manufacturer's Customer Support. The email address is right on the toothbrush case. Gave it a few days. What did I hear back? "Crickets. Chirp. Chirp." Nothing. Utter waste of time.<br /><br />Yes, the toothbrush is still functional. Works as well as any other electric toothbrush I've used. But, the cracked case is problematic. Even more problematic is the lack of Customer Support.<br /><br />So, in the future, I'll take my wifey advice: " Buy the name brand." She's had a name brand for over two years with no cracking, no problems.<br /><br />Bottom line: Yuse pays yer money, yuse takes yer chances. Buy a name brand electric toothbrush and save yourself time and trouble. Thanks for reading and heeding. :-))
Rating: 1 stars