Super customer service
Within one week of using this alarm, it broke. The alarm would go off continually for no reason (the sensor wasn't wet or closed).  Unfortunately, we were outside of our return window, so had no opportunity to even get a replacement.  The company reached out to us and send us a replacement, as well as giving us instructions on how to prevent this problem in the future by rinsing the sensor and making sure it was tried with no residual urine left on it. We have been using the alarm successfully and it is working well. Our son is not cured of bedwetting yet, but I will be happy to update this review when he is!  It does wake him up when he wets, and he's a heavy sleeper so that says something. I did have to give him a lecture about being a big boy and getting up when the alarm goes off, because he kept just rolling over and going back to sleep. That wasn't the fault with the alarm though. And it's nice to have a product that is so well supported by its manufacturer.
Rating: 5 stars