CUSTOMER SERVICE - TERRIBLE.  LEFT WITH AN UNUSABLE MACHINE.
I had originally posted a raving review on this item as it worked as described.  However, the power cord got damaged to the unit I had purchased as the plug was so hard to connect.  I needed to order a replacement.  I contacted the manufacturer and purchased a replacement cord for $50+taxes, shipping, etc.  The wrong cord was sent.  I have over 9 emails (with terrible grammatical errors & mis-spelled words from Customer Service) with attached photos going back & forth with this company.  From the time that I had purchased my item to the time a replacement cord was ordered, the manufacturer changed the input to the power cord as it was faulty and they had numerous complaints as the power plug was definitely faulty.  After requesting a supervisor numerous times, I was left with a response that there was nothing they could do as they did not manufacture my cord any longer.  I attempted 3 times to get a refund for the cord that I had purchased and after 3 months and 6 more emails - I finally gave up.  Each time someone got back to me - it was like starting over.  The Customer Service at this company is terrible and poorly managed.  I truly felt that they would offer something to a customer that was left with an expensive machine that is completely unusable.
Rating: 1 stars