Gotta give him credit
This is an update to the review that I posted yesterday (see below).  I'm adding two more stars because of Adam.  As I mentioned below, he's been receptive, positive, and helpful throughout the process.  He posted a public comment to my review and also contacted me &#34;offline&#34;, and going the extra mile to please his clients and being an upstanding guy is a very important thing, in my eyes.  Kudos and thanks to Adam.<br /><br />Prior to buying this brush, I had used a brush that I bought at Taylor of Old Bond Street in London, more than ten years ago (maybe closer to fifteen).  It was very well made, and held up well over the years, but it got to the point where it was time for a replacement.  This brush was the replacement.  I bought it in Jul 2015, and three months later I found myself contacting Adam about the brush.  Every time I shaved, the brush was losing around ten bristles (stuck to the top of the shaving soap or floating around in the sink or stuck to my face).  Adam was very friendly and professional, and offered to replace the brush at no charge, which he did.  Now, three months into the replacement, the same thing is happening.  While I was forgiving the first time around (that there may have been a bad production batch), having the same thing happen twice points to an inferior product.  I'm giving one star for the brush, and adding one star because Adam was receptive, positive, and helpful through the process.  But the product...he needs to go back to the drawing board, or get another producer.
Rating: 4 stars