No phone support! Setup explained poorly. Health WARNINGS not listed.
1) Phone support number says no phone support, 877-623-4997.<br />2) Device setup is explained very poorly at the official website.<br /><br />First of all, the setup wants you to either use a Laptop with WIFI or a mobile phone.  A desktop computer without a wifi card will not work.<br />During setup the scale acts as its own access point, and your Laptop / phone has to connect to it.  That is why a desktop computer can't be used.<br />So I tried first setting up on my desktop, clueless in how it worked.  Setup failed and because my desktop doesn't have wifi.<br /><br />Then I tried to setup the device on my mobile phone, a Samsung Galaxy Note.  I thought it was working, the phone connected to the scales temporary access point from the mobile setup webpage. But the mobile site then failed, stopped at a screen saying trying to connect.<br /><br />I then got my laptop, installed the same software that failed on my desktop and reset the scale by removing one battery.  The software found my access point and I saved my wifi password to the scale. So I am all setup now.<br /><br />If your reading this before setting up your own, just use your Windows laptop on wifi for best setup results.<br /><br />3) I have to create separate accounts for everyone in my family.  Why can't we just have 1 account?<br />4) And the final issue, official FAQ says<br />"I am pregnant. Can I use the Fitbit Aria?" "Yes, the Aria is safe for pregnant women to use, but the body fat % and BMI measurements may not be accurate for you."<br /><br />But the piece of paper that is included with the scale says "WARNINGS Do not use this product if you have a pacemaker or other internal medical device, or are pregnant.  This product is not intended for use by children under 10 years of age.  Always consult your physician to determine what is most ideal for you"<br /><br />So what is it?pregnant YES or pregnant NO.  Should I risk zapping my unborn baby?  Why does the company say two different things?<br /><br />5) Why can't my other kids who are under 10 use the scale?<br />6) Why can't two people use different measurements. I want to graph lbs, but my wife is used to kg.  The website forces us to use the same measurement system for some weird reason - even though we were forced to create separate accounts.<br /><br />7) Will give an updated review in a few days once we get some data recorded.  I emailed the company about the pregnant issue, will report back.
Rating: 2 stars