Defective Lamp and Awful Customer Service
Twenty minute assembly, but the lamp was defective. It flashed for a brief second and then went out. Upon inspection I could see that the bulb was cracked. I called the service line but only "sales" was there at the customer service number. If they had said that they would call me in the morning, that would have been fine. But, no. They refused to take a message and told me to call them back tomorrow. When I started to say I would return the lamp, they hung up on me. What? Is that customer service? I should keep trying until "I" reach them? Better that I get a lamp from someone who will service it. However, Amazon is fantastic with their no hassle returns!! Printed out the return label immediately.<br /><br />Good for you, Amazon!<br /><br />Boo on you, Verilux!
Rating: 1 stars