Poor Quality Poor Seller
Changing my original review below from 5 stars to 1 star based on my most recent experience.<br /><br />This was a huge hassle and disappointing experience. I do not recommend this product or this seller. The seller was neither helpful nor honest with the return and refund process.<br /><br />I bought 2 of these in January and they are great. Same seller, and same product advertised. Well, the wood on the 2 new ones is unfinished. This wood causes splinters when picking up or sitting on it. Also has a strong wood smell. The prior ones did not have any smell and the wood is a smooth, soft texture with a shiny coat over it.<br /><br />I contacted the seller for a return, explaining the issue. They stated they could offer $50 as compensation of the $112 I originally paid. They said I did not need to return the items. When I said no, I would return to Amazon for a full refund, they made an offer of $90, still below what was paid. I stated that was not acceptable. They also said Amazon would refund me the tax. I contacted Amazon who said Amazon said that is not their policy to refund taxes. Amazon advised I should open an A-Z claim. Once this was done then the seller emails me right away to say they can offer a full refund but I have to close my A-Z claim first. I searched online and this is not uncommon for some third party sellers. One thread said they were asked to close an A-Z claim, and they said that they were born at night, but not last night.<br /><br />This seller pressured me on multiple emails to cancel my A-Z claim promising a full refund.  I did cancel the claim not wanting to be hassled any further. They emailed me and I was refunded the full amount.<br /><br />I sent the items back as I will not use them and I do not want the seller to come back and say I never returned it to them.<br /><br />I have dealt with third party sellers before where they refund or replace right away, with no low offers.<br /><br />Of course this seller did not want an A-Z claim on their record as it hurts their seller reputation. However, below is from their email:<br /><br />If we refund you first, Amazon will directly end the case and deduct points. So we need you to close this A-Z claim first.<br />Please rest assured that we are an honest seller. We will refund you the full amount immediately after you close the claim, otherwise you can complain to us directly to Amazon.<br />So could you please close the A-Z claim first?<br /><br />That was the third email asking to close the A-Z claim.<br /><br />Not honest seller if offering $50 of $112 paid for defective items. This was time consuming and a headache.<br /><br />Not happy.  Be aware. Be warned.<br /><br />Never buying from this seller again. Think twice before you do.<br /><br />Original review:<br />Beautiful, comfortable, sturdy. Easy to put together in less that 5 minutes. Great seat for next to tub, bathroom, closet. Was going to put in the shower but found a different one for that. Love the soap dish as well!
Rating: 1 stars