just a crappy web form and forums
This just arrived from Amazon today and I am so sorry I purchased it. After half a day of frustration, I cannot set it up from either my PC, my ipad or my iphone (and I work in IT - the instructions aren't hard, the damn thing just will not connect to the WiFi); the Fitbit company gets bonus points since it is completely unusable until setup is completed. Also, I've just discovered this company has no support beyond "send us an email and we'll get back to you in a few days, or whenever we get around to it" and whatever info you can mine from their forums. There is no telephone support whatsoever. So far, they've not contacted me via email and the forums yielded a few more suggestions that didn't work. This is the last thing I'll purchase from this company. The Aria an overpriced piece of junk with inadequate support when it doesn't work. It also shatters quite dramatically when you finally can't take the frustration anymore and hurl it across the room; I ended up with glass shards in five different rooms.
Rating: 1 stars